Ashley Store Mishawaka, IN

Brook was amazing! Friendly, ready to help & answered all our questions and super efficient! We had a great experience!

Taylor was amazing to work with, and her follow up is impeccable! We can’t wait to work with her again!

Great service

Great experience from top to bottom! Thank you to Jolene!

I had a great experience with Adrian! He was friendly and professional, he got me exactly what I wanted!

Brandon is awesome, friendly, and personable. I would highly recommend

Hope went above and beyond to help us with our new sectional and dining room table. Everyone including the manager was very helpful and friendly. We will definitely be coming back for more furniture in the future.

Adrián Jefferson Excellent person, super friendly and above all, she helped us find what we needed at an excellent price

We worked with Jacob to find the right furniture for our new living room. He was very helpful in finding the style we were looking for.

Taylor did a great job explaining the furniture. She answered all of our questions and was very knowledgeable. She also got us a good price on what we bought.

Brandon was helpful in helping us make our furniture decisions.

Zachary Roden was knowledgeable friendly and did not waste any of our time helping us. Find the perfect loveseat and recliner for our living room. Thank you, Zachary!

Adrian was Amazing

Helpful but not pushy, thank you

Brandon was very helpful! He found us some great furniture and made the whole process quick and easy. Couldn’t be happier!

We were very pleased with the service we received at Ashley Furniture in Mishawaka. The salesman Brandon did a excellent job

It was a great place and I thank Basia for helping me out.

Taylor was extremely knowledgeable and helpful in choosing the perfect couch for us!

Nicholas was very knowledgeable. That means a lot to me. Haven't received product yet. Will follow up.

Basia is always great to work with. Gos above and beyond for her clients.

Taylor was a godsend to our family. Not only was she friendly, but she puts you at ease right away. She doesn't pressure you to purchase anything. We ended up coming back the second day with my sister. We ended up purchasing 2 chairs along with warranties. Taylor will be a great assesst no matter where she goes in the future.

The young lady that helped us was very polite and nice....she was terrific

Nick was awesome!!! He explained everything in so much depth and detail. He answered every single question we had, and we learned a lot of useful information! I highly recommend Nick for all your furniture needs He is your guy!

My husband and I had a great shopping experience at Ashley Furniture. Our salesperson Carlos was very friendly and professional. We are looking forward to our new couch!

Very Professional and friendly people. Brandon Anderson and Carlos were very helpful. Thank you

My Husband and I went to look at furniture and we ended up buying 2 couches and 2 recliners after we spent time with Jacob on 11/08 at the Mishawaka location. We are anxiously waiting for them to be delivered. Jacob was great to work with we didn’t feel rushed or pressured.

Adrian was extremely patient and took time to answer all our questions and helped us make the best choice

My husband & I visited the store looking for a sectional sofa. We were greeted by Taylor when we walked in. Explained what we were looking for, she took us right to that section. She went over the specs of the sectional, and explained how to care for it. She didn't try to pressure us into buying anything else. She was very professional and helpful.

Really helpful and and great treat to us.

Jolene is super helpful and willing to spend time us for just the right find.

Brooklyn was great. She was super helpful and has a contagious personality. Shes as pretty as she is kind. We are also pleased with our purchase, so big thank you to her.

My fiancé and I recently visited Ashley’s Furniture, and we had such a wonderful experience thanks to Jolene! We walked in with a general idea of what we needed but weren’t sure about the material, color, or price range. Jolene was so kind, professional, and patient throughout the whole process. She really took the time to listen to what we wanted and guided us through different options without ever making us feel pressured or rushed. As a visual learner, I truly appreciated how she used tools and visuals to help me see exactly what she had in mind — it made everything so much easier to understand and enjoy. Because of Jolene, we found a beautiful furniture set and a payment plan that fit perfectly within our budget. Most importantly, she made what could have been an overwhelming experience feel comfortable and stress-free. We’re so grateful for her help and can’t thank her enough for making our visit such a positive and memorable one!

Recently purchased a home and needed a couch for the living room. Nick was very helpful in finding exactly what my wife and I wanted and didn't rest until we found the perfect couch. If you're going to shop here, find Nick to help you!

The associates at Ashley's Furniture Store, we're very professional and helpful

Wide range of options, good customer service. Brandon worked with me and ensured I got good deals on my desired furniture pieces.

Marissa was very helpful and extremely polite. We would definitely buy from her again.

Hope was great! She helped us find the most beautiful dining room table and end table for our newly remodeled open concept home. She was professional and knew a lot for just being there 2 weeks!! Thank you Hope! We will be back should we need more furniture for our home.

Adrian at Ashley furniture was amazing to help us every step of the way with purchasing our new furniture! He was absolutely awesome with our son entertaining and playing with him the entire time highly recommend anyone that needs furniture to go to Ashley and ask for Adrian!

Great experience and great customer service. Quick and simple.

Wonderful staff will be back!

Fantastic service and great selections. Def coming back

Great service and help.

We had the pleasure of working with Hope to select furniture for our family room, dining area, and sunroom. She was friendly, positive, and very genuine. She sought out answers to questions we had and was super helpful in helping us select furniture for our home based on pictures we shared with her. Absolutely loved her assertiveness without feeling pressured. She did a phenomenal job of following up with us and even shared other ideas she found that she thought we may like.

Top notch handling of the furniture, very quick and efficient in assembly and installation and very friendly ans accomodating ... took great care in keeping our lawn intact and the truck on the driveway. Thank you for all you do ... Great job!

Nick did an amazing job helping me find my couches!

Nick was THE BEST! He listened to what we were looking for, showed us options, answered all our questions and was so patient! We are so pleased with our furniture choice and added a new hutch for the kitchen! Nick - keep up the great work!

Adrian is great! Loved working with him. Super personable and a great salesman.

I had an awesome experience today at Ashley! I have to thank Anthony, Adrian and Jolene for helping me find exactly what I was looking for. They were very helpful and informative. I definitely recommend them if you’re in need of new furniture or bedding.

Brandon was awesome! He greeted me immediately and answered my questions. I messaged my husband and went ahead and ordered our first full matching bedroom set.

I had a fantastic experience working with Mss Basia. From the moment I walked in, everyone was friendly, professional, and genuinely interested in helping me find what i wanted. Miss Basia Lewis took the time to understand my style and budget, answered all my questions with patience, and offered great recommendations without ever being pushy. I ended up purchasing a nice Queen bed and mattress for my mom at a really good price that fit our budget. If you’re shopping for furniture, I highly recommend asking for Basia Lewis, she truly goes above and beyond to make sure her customers are happy.

Brandon was straight to the point and helped us fast and walked out the door with a new sectional.

Good

Good selection, don't know about quality yet, couch hasn't been delivered yet. Prices, so so, and little highee than the other big box stores. Taylor was great to work with, very knowledgeable

My experience in store with Jolene (Mishawaka store) purchasing my sectional and the bedroom furniture was absolutely fantastic. She spent so much time with me. Then the delivery was the best delivery I’ve ever experienced. Phil and Howie were not only very friendly, but took great care of my home and the new items. I will definitely be using Ashley in the future again due to the great service with Jolene, Phil and Howie top-notch!!!!

Adrian was great at the Mishawaka store! A pleasure to do business with.

Alexandra moore was very nice and freindly, and helped set me up with my dream comforter set. I highly recommend Ashley's furniture

Jacob was our sales person, what a great young man he made our purchasing of living room furniture exceptionally pleasant and very comfortable. It was a real joy working with him. We have purchased many different types of furniture from Ashley over the years. I only hope when we go back to purchase a bedroom set he is still there. Just a great young man who I enjoyed working with. Thank you Jacob. Sincerely The Starrett’s

Brenden and Nate were here on time, introduced themselves, asked where we would like our furniture set and were done under 10 minutes! I would give them 10 stars if I could!!

First time in the store, found everything i was looking for, salesman was helping without being pushy.

Anthony and Jolene made this process easier and more enjoyable than we expected it to be. We will definitely shop with them again!

Fun to work with!

Great selection and service

We had a great experience with Adrian! We felt no pressure and loved the time we spent with Adrian! We can’t wait for my bedroom furniture to arrive!

Had a great experience! Brandon was very helpful and honest!! He heard our needs and guided our process to great couches we love.

I would like to add that if I could rate the salesman separately, I would give him 5 stars. He's been the biggest help with this. Spent almost $1,000 to have a couch delivered damaged, in the package so damage wasn't found until after the drivers left. Now we're responsible for somehow getting it to the store or paying for someone to come out and "service it." Customer service doesn't believe us and thinks soap will fix the torn spots. They're taking no responsibility. Edit to add the options available to us are transporting back to the store and paying to have it sent it for repair, or paying to "upgrade" the warranty. Somehow leaving us still responsible for them doing damage to the couch.

The customer service was perfect, and Brooklyn really went above and beyond to help me find exactly what I needed. I'm completely satisfied with my experience and the couch I will be getting

(Translated by Google) Excellent service. Excellent treatment, very friendly, and very helpful in answering questions. (Original) Una atención de excelencia. Buen trato, muy amables y mucha ayuda en disipar dudas.

Max was professional, courteous, and patient in helping us select the perfect couch.

We were assisted by Jolene B who was very pleasant to work with ; helped us design the look for our living and dining room; all queries were addressed very well. We had a very good experience overall.

My sales guy Zach was wonderful, what a great personality! He was extremely patient with me and answered all my questions, like 3 days worth of questions. The delivery guys, I didn’t get their names were also very kind and rearranged the furniture to my liking while setting up. I would definitely recommend Ashley Furniture

Brook is an amazing sells woman she helped me find my dream couch for my family and home, she was very kind and helpful

Nick and Taylor were super nice and very helpful with helping us choose the right furniture and look we were going for. Highly recommend!

Very helpful!

Nick was absolutely awesome to work with in helping us pick out our new furniture. He was very knowledgeable and really appreciate the time that he spent with us. Would highly recommend him to anyone looking for new furniture.

Paul and Alex brought our new recliners today. They were very polite. Barbara Dull

Brooke was great to work with. Her approach was one of help and information, not high pressure, like some of the other salespeople. We very much appreciated that.

Thank you so much Basia for helping me pick out my new sectional. Basia was so helpful, friendly and great at her job. Thanks again!!

Carlos and and another Staff member took great care of me today assisting me in the purchase of a recliner! Excellent, knowledgeable customer service!

We had a great experience at Ashley, from purchase to delivery. Taylor and the delivery team were fantastic! Taylor was pleasant, knowledgeable, personable, professional, and straightforward. No high pressure. Thank you! Delivery and set up was a breeze. I recommend Taylor and the Ashley team!

A very helpful, everything is just smooth she’s awesome

This place is great. Had no intention of buying more than a couch, but the prices were really good. Jolene our Sales person was extremely helpful. She helped us find the stuff we needed quickly.

Very helpful. Didn’t judge my first choice from another place. Also took the time to conversate and relate.

I highly recommend Jacob! He got to know our wants and needs, and helped us find the perfect furniture set. If you visit this store make sure to request him!

Brandon was very helpful!

Taylor was very professional and very convincing. And she was able to calm down my daughter during the process.

David is great and very professional, definitely would recommend doing business with him.

Ashley furniture store is top-notch and Jolene is beyond five stars her knowledge and experience with what she knows so well and Ashley‘s is remarkable. Thank you Jolene for everything.

Brook was very helpful and found us just what we wanted!!! Shes great!!!

Marissa was very personable, knowledgeable and helpful, and when Hope joined in she, as well, was very kind and personable. It was a great experience especially since when I came in I told Marissa I was just looking today! I had not planned to walk out with a purchase. Thank you!

Thank you Basia for your amazing help finding the perfect couch for us. You showed us all the options under the umbrella we were looking for and made sure that we felt comfortable and happy with our purchase. You are amazing! Thanks again :)

I had a very fun time picking out my furniture. It was very pleasant relaxed and Basia was outstanding-felt like we made friends. What a gem she is. I hope management realizes what an outstanding gem they have at Ashley. Thanks again!

Had a great experience figuring out all of my options!! 10/10

My husband and I needed to furnish our newly purchased house. I first spoke with Basia (sales rep) over the phone and has a good experience with her. We came to the store a few weeks after talking on the phone and requested to meet with Basia. She assisted us and helped us pick out a large order. Every step of the way she was pleasant, knowledgeable, and helpful. She made shopping fun and figured all the hard stuff out for us. I also was impressed that she remembered all the details from our convo on the phone and was able to refer to my original requested items. We even called back the following day and added items to our order and she worked well with the changes. I really enjoyed working with Ashley furniture and I believe Baja made the experience as great as it was

Taylor was absolutely great to work with! Highly professional and knowledgeable on all the furniture selections.

Got us a good deal on what we wanted and was very kind and efficient 👍🏼

I really do appreciated how you help us,Bashia Lewis she did an excellent job and her effort and attention do detail really stood out.Thank you so much.

Adrian was great to work with. He listened to our needs and gave us all the information we needed to buy several pieces for an assisted living home.

Great help.

Brook was awesome at showing my mom exactly what she wanted. She was patient and kind and we very much appreciated her help!

I had two sofa’s I was trying to make a decision on. Brandon pointed out that the one sofa had cushions covers that unzipped and were machine washable. I was sold. I was also looking at a TV stand. It was a little more challenging because of the dimensions. He and his trainee were patient and his trainee pointed out the perfect one after looking at many. Thank you both!

Zac was very helpful and made our experience buying new living room furniture a breeze. I would recommend Ashley furniture for your furniture and bedroom furniture needs.

Super friendly, super nice she greeted me as soon as I walked in and helped through out the whole process. I knew already walking in there I was going to buy a chair and she was the one that helped couldn’t asked for anything better just amazing at what she does.

I found the furniture I wanted at a price a could afford. We were sitting in lawn chairs in our family room as we recently got out house back after a fire. Long story short ... the furniture was two weeks late. Delivery and set up was terrific!

I walked into Ashely furniture and Brandon met me with a smile and told me how nice my dresses looked. Nice compliment but not convincing. I was there to help my friend girl find a comfortable chair. Brandon knew there was a need and stepped in right away to adhere to our needs. Long story short, my friend did not purchase anything but I, on the other hand, purchased a couch, chair, and a recliner rocker. Great job Brandon for making sure my furniture needs (which I didn’t think I neeed) were met with a much enthusiasm, determination, and great customer service, and willing to make sure I walked away pleased with my purchase. Thank you Brandon!!! You represent Ashley Furniture completely with “customer satisfaction” in mind!

I felt scammed. The employee led me halfway across the store to show me a couch, supposedly a great labor day sale deal ($200 off), which I purchased. It was listed a week later $150 less than sale price as regular price (and even lower at other stores). They won't let you cancel or return without huge penalties. They will only price match their own website. Delivery took almost 4 weeks. If you like any Ashley brand items find them at another store and purchase them there. They will cost less and be delivered faster.

Adrian was such a great help finding my mom a bed that would work for her. Adrian was so friendly and caring.

Taylor was a pleasure to work with. She’s very pleasant and knowledgeable!

Great and friendly people. Very knowledgeable and not pushy at all. They lag r us the space to look around and only approach us when we had questions.

Brook was great to work with, was so helpful and made the whole experience easy. Great furniture and quality. Highly recommend.

Very professional and friendly

Phil and Anthony were very polite very efficient very careful and very helpful in getting my new sectional into our lower level with quite a steep stairway. Five stars for them both.

Very friendly and informative, no pressure either. Very good experience. Now just waiting for delivery.

I went in there looking around for the feature and ended up financing my first home purchase. The sold me when they said we will walk you through everything and help if needed. 10/10 recommend I love love love my new couch can’t wait !!!!!!!!!

Great experience and would highly recommend to anyone looking for furniture!

Adrian was so professional, courteous, and extremely helpful… he would be my go to sales associate… always very eager to fit you to your desired look and feel of furniture. Best furniture purchase experience my husband and I have ever had!!

Paul was amazing with help getting my financed for my new Ashely couch

Paul helped us pick out our sectional. He was very attentive. He drew my attension to a problem that likely wouldn't have been resolved had I done the setup myself. Very pleased with his service.

Delivery people went out of their way to bring my furniture into the house. It would not fit through the door so they had to remove a window and came in that way. They did an excellent job.

Marissa and Dave were wonderful!! Very helpful, knowledgeable, professional and friendly. Thank you for making this an easy process.

I worked with Marissa who was amazing! She listened to what I was telling her I was looking for ---despite my ideas going in 5different directions. I felt that she listened to me. Also, I never felt rushed. I actually changed my decision several hours later and it was easily fix because of her.

Basia was very knowledgeable about the item we came in to purchase. She helped us locate the piece and pointed out its features. When we decided to purchase with white glove delivery she helped us determine the delivery timeframe and expectations. Overall great experience!

Delivery was on time and easy to track how far the truck was away. Anthony and Phil were polite and respectful and completed the delivery and setup quickly even helped move a couple chairs out of the way for me.

(Translated by Google) The best place to buy furniture, and the service is spectacular. Everything is beautiful. (Original) El mejor lugar para comprar muebles y la atención es espectacular . Todo es una belleza .

Awesome management and sales staff. Shout out to Marissa and Basia! The best.

Great service. Very helpful gentlemen.

Loves the store and set up Nick was super helpful and did everything in his power to hit the price point we were looking for to come out of there with a bed set and living room set!!! We are excited and ready for it to be here!

Jolene did a great job! She really brought our vision together and made the shopping experience easy and not over stimulating. I’ll be using her expertise for future projects in our home :)

Great customer service. Zach was very helpful with us when we were getting area rugs and couches.

Jolene was wonderful to work with ….made very good choices for us and treated us with respect…..👏🏻👏🏻

Zach was very helpful working with me getting the best deal he could give me. He was very helpful showing me all the options in what I was looking for. I would definitely recommend to my friends to check out there Selection.

Adrian and Jolene at Ashley Furniture were both very knowledgeable and easy and fun to work with !! Can’t wait to get my new recliner!! Thanks to both of them!!!❤️🥰

Taylor was extremely helpful and very knowledgeable about the quality of products from Ashley Furniture

Basic Lewis is a wonderful helpful lady. I recommend Ashley on grape rd

Adrienne was very nice and helpful. We’ve been to Ashly a few times but this is the first time we bought furniture. While all your other workers basically walked past us Adrienne stopped and asked what we were looking for. We purchased a living room set and a dining room set.

Very friendly and gave us a lot of space and time to choose a mattress.

Very pleased with Basia helping us with our purchase. Wonderful person :)

Jolene was just awesome helped us out pick our sofa and end tables she was beyond helpful and knoligible about all the products ty so much Jolene

Friendly people, had a good experience.

Very helpful & got everything figured out quick !

Joe was very helpful, kind, engaging, friendly, and efficient. Can’t wait until my furniture arrives.

Brooklyn was great and super helpful!

Very professional, friendly and listened to our needs. This sales duo exceeded our expectations and we appreciate these ladies greatly!

We liked the wide variety & quality of the furniture. We were a little disappointed that we were given incorrect measurement information in store that we later had to adjust & reconfigure. But it all worked out.

Great experience coming in today, Adrian was very knowledgeable and ultimately helped us decide on a good set for our new home would recommend highly

Zach was great to work with. He is really laid back and easy to talk to

Zack, has provided excellent customer service and deserves a Raise. Thank you for excellent customer service.

Great help. Paul helped and was great!

Super knowledgeable and friendly people here at Ashley. We were just looking and ended up purchasing a nice sofa with a chase. Super excited to see it in our space.

Most of the future is extremely over priced. We found a dinning room table and chairs that we really liked and waited for it to go on sale. My wife and I went to the store and showed them the set we wanted and the advertised price. We filled out the credit app and were approved for no interest for four years. When we finished our paperwork and went to the counter to pay a down payment and set up a delivery date our paperwork showed the set at more than double the cost. When we inquired about the cost we were told that that is just the way it is and there's nothing we can do about it. That was a week ago and we still don't have a delivery date to receive our purchase.

Went in to look at a coffee table I’d seen online. Basia greeted me right away, and showed me right where it was. I also ended up getting two small end tables. Great, fun, and NO PRESSURE!

Nicholas was so patient during my purchase and gave me the time to make a decision, I truly appreciate that! Thanks so much

Basia helped us pick out our mattress. She was lovely and knowledgeable.

We ordered a full living room set including a rug… we have been told for 6 months that the rest of our furniture would be delivered in a few weeks each time we called. We had to call, there was never anyone communicating with us. Each time I called and harassed about when my rug and other chair would be delivered we got told next month…. For six months this went on and yet they never communicated with us. I always had to call. Still waiting after I was told it would be the beginning of August, I called and was told end of August. Now being told mid September. Sick of having to harass them about my furniture that they can’t issue a refund on…

Basia was a wonderful salesperson to work with. She helped us 3 years ago to find the perfect couch and again this week to find new furniture for our downsized home. She spent extensive time with us to make sure we knew all of our choices. She was an expert at knowing what was in the store and able to show us multiple choices of dinettes, love seats, and went the extra mile to look for a rocker recliner to fit our needs. We have never been disappointed with Ashley furniture and we highly recommend working with Basia.

Great service and friendly associate, Moe Schwartz. Moe helped measure and visualize the space I needed to fill.

Very nice and very helpful and willing to work with you on pricing thanks a lot Adrian for Going that extra mile with making our situation work out for us.

Very accomodating, sales staff are friendly⭐️⭐️⭐️

Great selection and options! Friendly and attentive staff. Brooklyn/Brooke was our representative and she did a great job. We love our living room set.

Nick and Marissa were both VERY knowledgeable and helpful. Worked hard to meet our needs and in our price point.

Had a good experience with our furniture purchase and working with Adrian and Nick today, they were knowledgeable and attentive sales people.

Brook was so great to work with! She walked around the whole store showing us options, and we found a great couch for our living room. Thanks, Brook!

Very informative and willing to answer any questions.

Super helpful staff and great experience overall!

My wife and I went to Ashley and purchased a 6 piece cross sectional couch during our first visit there. Our experience was exceptional. Nick was very helpful in explaining the many options we had and answered all the questions we had. He’s extremely knowledgeable and reliable. We went back for a dining room set and we will continue to return and request Nick.

We purchased furniture for our new house while we still resided at our old house. Everytime I called for an update or to schedule deliever , I had to remind them of my new address and requested to remove old address. Also, I would request them to call or txt my number before arrival and yet they would txt my bf. We had been asking for the bill since we bought the furniture , but they stated it would not be sent until final delievery. We even called and stated we had not recieved one shortly after last delievery, this was in July. Then in August still no bill and credit report showed a negative impact due to late payment. Still no bill. They had sent it to our prior address , that I had stated several times we do not reside anymore. So because of that simple error on their end , our credit took a hit. Which is a big deal when you already took one from buying a house and everything else not to mention when you work hard to maintain 800 plus. They stated they cannot do anything to fix this and we have to file a dispute as they send info to TD financial and they handle billing. I feel like the whole process with ashely furniture was just stressful. Moving and medical issues at the same time was enough. I do not want to deal with this too. They made it seem like we would get furniture in 4 weeks , but we didnt. We bought a floor model couch for basement that came in 2 weeks, another couch set for upstairs that ended up being the floor model as they were no longer in production until July (We bought furniture in May and they didnt tell us this til mid June). No discount for floor model as it wasnt on the floor long enough per the sales guy that sold us furniture. I also, ordered a bed frame that did not arrive until Aug. 5th. They wanted me to wait until bed frame came in to get my couches as I only paid for 1 delievery. I had to talk to a manager to get my couches delivered before bed frame , since at that time they had no idea when bed frame would be in. I talked her into free delivery since I didnt recieve discount for floor model. I purchased my dining table and a love seat at value city, no issues and quick delivery. The sales guy at Ashley's and shift manager at the time made it seem like it would be a smooth easy process, but when we had issues the sales guy didnt seem to care. He clearly only cres to make a sale. Ill never go to Ashley's again. I also, was going to cancel my order bc I was tired of waiting, but was informed I could not do that and returning wasnt an option until a certain amount of time after delivery. Sales guy said it was part of the contract and he was quite rude , but im sure I was too bc its ridiculous that it takes over 2 months for a bed frame but I can get a couch and dining table within 2 weeks from value city. And the bill came from value city. Not some other company that hasnt sent paper bill and calls for payment. Im not paying anything without paper bill .

Nicholas was fantastic. Highly recommend his help

Brooklyn was great! Listened to our needs and wants and helped us pick out the perfect piece of furniture. Always had a smile and very friendly. Will definitely use her again for future purchases!

MO was very helpful and was really intent when she was listening to what we wanted for our spaces.

They had a good selection of affordable furniture. Moe took the time answer all of our questions about size shape and color. At the end, her manager got involved and seemed a bit to high pressure

Just got our couch and chair. Great job delivering. Enjoying our new furniture

Had a great experience. Walked out with a sofa and recliner. No high pressure sale. Sales person very helpful and very knowledgeable. Thank you Jolene B.

I had the pleasure of working Jolene. She was absolutely fantastic in helping figure out options for my home. We had just moved to the area and needed to replace most of our furniture. Jolene took the time to scale furniture and mock it up how it would look. It was extremely helpful to see a visual representation. She was extremely knowledgeable about what was in stock and really listened to what I was wanting to create in my home. She was kind and patient as I was deciding on what would be best in my home. Grateful for my experience with Ashley Furniture and the service Jolene provided.

Nice store layout, salesman was knowledgeable and really helped us narrow down what we were looking for.

Had not been here before. Great place! We bought a couch and will go back for the other stuff we will need for our new place. Brandon was/is a terrific sales person best i have met a while, and I have had over40 years in sales.

I was mis informed on the pick up/delivery, which I was told within 10 days and I was also insisted in not placing an order online. It’s not that difficult to tell your customers about with in 12 weeks delivery policy. But delaying everything later is just wild and corporate scam. ——————————————- Brooklyn had such a positive attitude and a cheerful personality that made our shopping experience at Ashley truly enjoyable. Her warmth and professionalism compelled us to come back and make our purchase here. On top of that, her knowledge of the furniture and products is absolutely top notch—she answered all of our questions with confidence and helped us find exactly what we needed. We couldn’t have asked for a better experience, thanks to Brooklyn! Ashley’s needs Brooklyn !

Zach was very helpful and patient in this process. He wasn’t pushy and he definitely knew what he had in inventory and gave great suggestions.

We were greeted as soon as we walked through the doors. Paul was friendly, patient and knowledgeable. We told him what we were looking for and he immediately took us to the right area to check out the options. Once we decided, he got the paperwork going. The young woman at the desk was very pleasant and efficient. Ashley makes furniture shopping painless. We would highly recommend this store and its team!

Very personable and helpful! Great experience😊

Great store, a very knowledgeable sales lady Basia Lewis. To be honest, we haven’t met such a sales person who knows so much about the products she is selling. We will go there again when we need anything else for our new home.

Was very thrilled I got to order the couch for in store pickup! Excited Basia was incredible

Very patient while we look at SEVERAL selections. He explained things very thoroughly. Very pleasant young man.

Nick was our Sales associate helping us with purchasing our mattress and everything else we needed. It was a seamless experience with Nick assisting us through all of our questions and concerns. He had great advice and insight for each mattress and our specific needs. All in all, would recommend Ashley Furniture and Nick.

Joe was absolutely amazing with helping us with buying our furniture. He went above and beyond for us. We really enjoyed our experience!!! Thank you Joe

Was greeted by Paul S. He was very helpful and a pleasure to work with. Answered all of our questions professionally. Will work with him again if the need rises. Very courteous and polite. He also made sure we understood everything before we left the store. He is a keeper!

Upon arrival, Paul greeted us immediately. We went in search of a dining table but were not exactly going to purchase one today. Paul showed us the options in the color we were looking for and we found the perfect set for our family. Paul was very friendly and even laughed at our jokes to make us feel better. We will definitely be back to work with Paul again. He was very informative and knowledgeable. He made our experience all the better.

Thanks to Brandon for helping us with our new couch

No was great to work with. Everyone was warm and friendly

I recently purchased a house in Michigan,over the last few months I was in Ashley’s 3 different times and worked with Taylor all 3 times. She’s a wonderful gal to work with,no pressure,told us all the promotions and left us to look around,she would always circle back around to check on us.Today we purchased a dresser,couch and chair and a bed,Taylor is the best!

Basia was wonderful to work with. She helped me find the sofa that was perfect for me and my home. The selection of furniture was very nice and I felt no pressure to purchase quickly or even to purchase at all. I found the 2 pieces I can build my decor around and I am delighted.

Very helpful, took the time to really help us find what we needed

I’ve bought 2 queen bed sets and my living room couch from here about 6 years ago. Still all holding up great. Today I got our third queen bed set for my sister, simply upgrading. She found everything she dreamed of for her bedroom with the help of Adrian!! He helped us find exactly what she was looking for, including things we thought they didn’t even have. The service was FANTASTIC!! Adrian was professional, personable, funny and extremely easy going, as well as helpful of course. We will be asking for him for all our future purchases here at Ashely Furniture!! Not to mention, we probably would have left empty handed if it wasn’t for Adrian’s help!! Fantastic salesman !!

What a wonderful experience. I found exactly what I wanted and had GREAT service. Mo made the process painless and actually fun. Can’t wait for it to come!!

Paul did a great job in finding us a good deal on a couch and and helped fill out our living room

The sales associate, Taylor, was amazing. She was friendly, knowledgeable and great to work with!

We had a great experience at Ashley! Matthew M. made it a great experience for us. He was very knowledgeable & helped me to pick out my furniture. I would definitely use his help & expertise in the future!!

Very helpful and nice I've always purchased furniture from Ashley's so happy with them thankyou

We saw Moe on Sunday evening helping us get a dinning table set and was so kind and sweet she helped a lot fit or needs totally recomend her and so patient with kids as well !!

Awesome service

She was very nice and lead us in the right direction.I personally like Ashley furniture. So it was always nice to find someone who knew what she was talking about

Jolene helped us find out couch. She was so knowledgeable and sweet! I had a great experience

Excellent customer support

Adrian was great to work with!

Taylor was awesome in every way!

Taylor had done a wonderful job explaining all the aspects of our resent purchase.

Shopping at Ashley Furniture in Mishawaka was very stress free. The sales team was very friendly without being too overbearing, and the showroom had a very wide range of options. Their prices felt very fair for the quality, and sale was fast and professional. Highly recommend this location.

Matthew was very professional...extremely helpful in showing me the exact recliner I was looking for. He met us at the door..asked how he could point us to what we needed and took his time showing us the various options of lift chair that we were searching for. Thank you Matthew for your time and excellent service!!

Brandon Anderson was Very nice and helpful !!

Nick and Phil were on time, courteous, friendly, clean, explained their setup process, explained the features of the couches, and were done relatively quickly. Very appreciative of their service and efficiency!

Great environment with friendly people, Luis was very helpful with my purchase and easy to talk to.

Good,very happy with ashly furichour Store delivery system

I had the pleasure of working with Tim Mason, he was excellent throughout the entire process! He was super caring and helpful, I couldn’t have asked for much better help! I definitely recommend this store to anyone in need of furniture.

The service was phenomenal. Luis was a great host.

We had a wonderful experience at Ashley. Paul was incredibly helpful and made the whole purchase process quick and easy. We really appreciated his guidance and friendly service — thank you, Paul!

No high pressure. Joe showed us lots of options for mattresses. Was very personable!

Paul was great really helpful !!

Moe Is an energetic and helpful salesperson. She made us feel very welcome and my experience shopping at Ashley‘s was made much easier because of Moe’s enthusiasm and care. She is amazing.

Taylor was amazing to work with during the whole process of looking for a new couch. Very knowledgeable and highly recommend!

Wonderful experience! Very friendly upbeat energy. We did not know exactly what we wanted but we found the perfect sectional in the end. I felt no pushing from sales to buy certain pieces. Everyone there was so helpful. We walked out with no regrets! Thank You for your time and patience helping us find our new sectional.

My boyfriend and I just purchased an awesome bedroom set from Ashley Furniture. Our amazing salesperson, Brook, answered all our questions throughly and helped us find the right set. We even worked with her after purchasing the partial set to add the rest of the set and the process was seamless. She even kept us informed and sent us messages with delivery updates and such. If you need help, Brook is amazing!

Mo greeted us at the door and was very friendly. My aunt and I really enjoyed working with her. She is fairly new on the job but was very helpful and did not hesitate to seek out the answers to our questions. Mo made it a great experience to shop at Ashley.

Stay away from this store as they lie to you about delivery. I purchased a table & chairs on August 4th with understanding delivery in a few weeks , but when I called a week later to schedule by month's end, I was told it would be end of September!!! This store just lost several thousand dollars from me and several family members as I can't even cancel the order!

Joe S was super helpful and made my buying experience easy

Very good Taylor is cool

Excellent service by Paul.

Two gentlemen we're very nice and explain to everything and they set up everything really fast and we're very careful moving the stuff through the doorways.

Good experience!

Jolene was very helpful finding the exact lamps I needed.

Marissa went above and beyond to make our experience great. Super friendly and helpful. We will definitely be going back to Ashley Furniture in the future!

Moe was wonderful!

Ashley has a great selection of high quality furniture. I have been buying their furniture for over a decade, no complaints, solid, last at a competitive price.

Ask for Brook Mathews! She’s wonderful to work with. Great experience.

Thanks to Marissa, we learned that her Ashley store in Mishawaka is locally owned — a big positive for us. She has the increasingly rare qualities of being both personable and professional — pleasantly consultative rather than annoyingly “sales-ey.” You should feel comfortable working with her as you browse Ashley’s wide selection of quality offerings.

I’m writing this review with a heavy heart. This store is a privately owned Ashley location and is not affiliated with the corporate chain, which means they operate under their own rules and policies. Unfortunately, we were given false information and misleading promises throughout the entire experience. What was said verbally didn’t match what we were asked to sign on paper, and when we questioned it later, the management offered no accountability. We found a couch and ottoman we liked, but the prices were higher than what we saw online. We were about to leave and purchase them online instead, but a staff member stopped us and promised they would honor the online pricing. They also told us that if we didn’t like the furniture, we could return or exchange it, paying only a restocking fee. However, once the ottoman was delivered, it turned out to be too large for our space. I immediately called to request a re-selection, only to find out that the item prices were not truly matched to the online ones. The total might’ve looked right, but each piece was priced differently. For example, the ottoman was listed online at $499, but they charged me $720 — which wasn’t made clear at the time of sale. Now with the higher price, the restocking fee to return or exchange the item is even higher — breaking their initial promise. We were then told we had two options: Re-selection within 72 hours for a 15% fee with the rest refunded A full refund within 72 hours for a 30% fee We accepted this and said we’d be back in 48 hours. But when we showed up in person, we were hit with more contradictions: 1. They do not offer a refund with a 30% fee after delivery — despite telling us otherwise. 2. The refund after re-selection is given only as store credit, not back in your pocket — again, something they never disclosed. Even if the employee who made these promises was new (mind you she checked with the manager whenever we asked these questions), the manager refused to stand by what was said or offer any help. No empathy, no effort to make it right. We ended up keeping the ottoman just to avoid dealing with them any further. We’ll store it for now and maybe use it later, but we’ll never shop here again. It was my mistake, not looking at the yelp reviews ahead if time. Bottom line: If you choose to buy from this store, be prepared for broken promises, misleading communication, and poor management. They do not honor what they say or welling to yield — even when it’s their own words. Truly disappointing experience.

(Translated by Google) Mr. Luis treated us very well, with patience and advice. You feel safe when making your purchase. Mr. Luis is respectful. (Original) El Sr luis nos trató muy bien , con paciencia y asesoría . Te sientes seguro al hacer tu compra . El Sr luis es respetuoso .

I worked with Mo a lovely sales person in the Mishawaka Ashley store today. She tried very hard to find the pieces that I wanted going above and beyond calling two different locations to locate a particular piece. I would not hesitate to recommend Mo and Ashley furniture🤗

Brook was great

Your staff went above and beyond in being helpful! It was an amazing experience! Excellent customer service!!

Nick is a great salesperson. His patience and willingness to work with us over multiple visits is very commendable.

Luis Tolentino was such a help to myself and my mom. We were so impressed by the store and Mr. Tolentino and the delivery of the love seat.

Taylor is awesome! We came into the Ashley store three times to look at couches and check measurements. After each visit she made sure to follow up and do her best to give us exactly what we wanted. We appreciate her patience and her hard work throughout the whole process! We cannot wait to sit on our new couch! Highly recommend working with Taylor when you visit the store!

Matthew was attentive and very helpful in our furniture shopping experience. He answered our questions and helped us find a piece that worked for our family room. We would definitely visit the store again and seek Matthew out for his expertise!

If you enjoy purchasing things and never getting them, you'll just love Ashley Furniture. Receiving the items you ordered in a timely manner doesn't appear to be a strength. I was told up to two months for delivery. Good people at the local store but delivery time is totally unacceptable. May cancel my order and it's the reason I dropped from 5 stars to 2 stars. Update: another week has come and gone with not even a call to give me a delivery date. If you like purchasing your furniture but never receiving your furniture, you'll love this place. Hadn't received even a call after three weeks with a delivery date. Canceled my order and will never purchase from them again. Edit Update: amazingly, everyone at Ashley tells you two months delivery is the standard in the industry. Ashley lies to their customers. I was able to walk into two competitors of Ashley and paid cash for a bed, a couch and some other items needed. Imagine my surprise when the bed was delivered in 2 days (not months Ashley) and my other furniture shows up on Wednesday which is actually a 4 day wait. I thought the industry standard was 2 months? Avoid Ashley at all costs. They do not have good customer service and as far as im concerned, you can find better furniture at a better price, have it delivered in a timely manner and not be lied to by the staff at Ashley. Respect yourself in the morning. You be doing the walk of shame with Ashley. If i could give zero stars, I would. Ive added pictures of what the Ashley Furniture looks like after ordering about 6 weeks ago. Doesn't it look great?

I worked with Luis Tolentino. He was very helpful and insightful about what furniture would be best suited for me based on my style and my description of my living space.

Initially I reached out to Brandon over the phone. He was very helpful! I was not able to get to the store and Brandon was going on vacation. I thought that would be the end of it but Brandon sent me a wonderful text and told me that if I got into the store to see Jolene. Jolene was amazing! She was efficient and answered all our questions and helped with our design vision. Not to mention Ashley price matched our furniture pieces! Can’t say enough about Brandon and Jolene…..thank you so much! Better yet, our delivery is set for next week which was only a 2 week wait🙌🏼

Enjoyed shopping and sharing experiences while conversing with Moe. Remarkable lady. I think I made a new friend. Loved the furniture!

Came here with my wife last week and worked with Sawyer. He was great, not pushy, and gave great advice throughout the shopping process and exactly what you want out of a salesperson. We have bought several couches from Ashely and we are most excited about this one.

I had the pleasure of speaking with Ms Brooke today at your Mishawaka store and unfortunately, I was in a predicament where I needed a part for a bed and she took the time out of her day to actually go through her warehouse and check to see if you guys had the parts I truly appreciate her taking the time, especially in the day and age were in today Where no one seems to want to spend the time with Customer Service Brooke. I want you to know I appreciate you and I thank you for your kindness and your professionalism today. If I decide to buy in Mishawaka again, I will definitely call Ms Brooke. Thanks again for taking the time to assist me.

Initially it would have been 5 stars, however I’m glad I waited for the first of two deliveries before posting my review. I was told the day before my delivery that mattress, frame, and protector would be delivered. Upon the delivery the team said they forgot my protector and would over night it. I drove 4 hours the next day back for the protector. I was then told by a sales team member that the delivery team was lying . I don’t know who to believe and I especially don’t feel valued after payment. If this is how I am treated during delivery I can only imagine what a warranty claim will entail. I am leaving this at 3 stars, in the hope that things can still be resolved. UPDATE: After waiting another 2 weeks I have yet to receive the mattress protector. I have not enjoyed this process.

Nick S. was very helpful in helping my wife and I choose a dresser. He was very upfront and even helped us save a little money. Update: Although the price was great, once the furniture was received it was more so a let down in quality. When my wife and I went back to the store Nicks whole attitude changed on how we were approached. It was more a feeling of “well you bought it didn’t you” rather than actually heard and cared for.

Brandon was very helpful and nice to work with! I would work with him again for future purchases!

Accommodating friendly helpful and courteous.

I had a great experience picking out my living room furniture. Someone was there right away to help me with whatever I needed.

Anthony and Nathan delivered my furniture this morning. They did an awesome job and were so friendly and polite. Thank you very much!

I love Ashley furniture. Luis and Paul were very patient when I selected furniture. No pressure. Just genuinely friendly and patient. Three trips later I was able to decide on exactly what would be best in two of my living rooms. We all celebrated the success of a team effort. I am recommending Ashley Furniture to everyone.

Matthew was wonderful. I was in a difficult situation and needing to purchase furnature. He put me at ease and helped me pick out exactly what my family and I needed.

Paul was very helpful, but did not try and push a sales pitch. He allowed us the time we needed to look around, and was there to answer questions when asked. It was a very good experience.

Luis (Mishawaka) provided a great buying experience both during and after my purchases, would recommend Ashley's to anyone.

Paul is great! Takes care of us every time and works his butt off to give us the best pricing he can!

I had a great shopping experience here. The products are of good quality, the discounts are excellent, and the sales staff are very helpful.

Absolutely phenomenal experience with brooklyn. I walked in was instantly impressed. Answered the question i didn’t even think about. Will 100% be back for more.

Jolene was knowledgeable, professional and very pleasant. Helpful and efficient. Thank you for making this an easy process for me.

We went to Ashley Furniture Saturday looking for furniture for our 3 season room. As always, Matthew Merkner was there to help us leave with some amazing looking furniture that will be delivered in 2 short weeks! We now have an entire house full of furniture from Ashley Furniture!

We found exactly what we were looking for, since I’m short I could tell immediately when I sat down in the sofa that it had been made just for me. We ended up getting a new mattress & box springs as well. Thank you Marissa for your excellent service!

Jolene and Enrique were outstanding! They were so patient and helpful! Great selections at this store also. 10/10!

Nick and Tim were very patient, supportive, and knowledgeable about the products and services. Made the experience enjoyable for both my wife and myself!

We were looking for a couch and Moe was very helpful and thorough. She showed us a lovely selection with plenty of variety and paid close attention to our wants and needs, especially ones with more support. Thank you Moe for the help!

Great experience , easy transaction and let us shop independently until we were ready to purchase . Adrian was very knowledgeable and not high pressure . Thank you

Taylor was great! Wasn't pushy at all which is generally what you expect walking into a furniture store. She helped us select an end table to match our sectional, and was flexible in allowing us to use credit toward a dining table instead of the coffee table and rug advertised in the package deal. She even stayed after close to help us finish our purchase. Would recommend her for any furniture needs.

Tim was great with us made sure we got what chairs we needed for us and fit our needs 😁

Adrian Jefferson was amazing! He was very patient and very knowledgeable! We would definitely come back to him for more stuff!

Excellent service and attention! Very happy with our furniture.

Adrian did a great job assisting us with finding furniture that was cohesive with the vision that my wife and I had for our living room

Basia was incredibly helpful and easy to work with. She knew just what my daughter liked and talked her through the process of how to take care of her dresser and nightstand and what it would look like if there were accidents. We look forward to working with Basia on future purchases.

Taylor was great to work with. She did a great job and made me feel at home and no pressure to buy.

Great customer service. Sales manager took the time to answer all my questions and valued my business. I’m looking forward to writing a great review when I receive my purchase!

Moe is extremely helpful and knowledgeable. Looking forward to working with her.

My fiance and I purchased the Lerenza sectional recently and are so excited! Brandon was the employee at Ashley who helped us make this purchase. He was very easy to talk to and work with. Thanks so much for everything Brandon!

Paul S. assisted us with purchasing a sectional for our new home. He helped us map out our space and what size couch would fit best and made sure we got the best price. Very helpful and not pushy. Have to wait a few weeks for delivery, but he promised to keep us informed on the status along the way. Great to work with and Ashley Furniture in Mishawaka had a great selection of sectionals to try out.

Luis is an absolutely fantastic sales person in every way! Ashley is fortunate to have him! My experience was very satisfying! Thank you!

Tim Mason and Sawyer Reynolds were helpful, patient and they didn't hover like vultures. They actually listened (a rare skill in sales these days), and made the process easy by working with what we wanted and needed rather than salesmen from other stores just trying to make a quick buck off us. They didn't try to upsell me into a NASA certified high tech couch we didn't need. 10/10 would recommend. Go here and support your local furniture legends. If they aren't the highest paid people in there, then they should be.

We worked with Marissa at the Mishawaka store and she made it a wonderful experience. She was helpful, knowledgeable, and patient with us.

Nicholas at Ashley Furniture in South Bend IN was incredible helpful, professional, and patient. He guided us to furniture for an apartment which was good quality and would fit in the necessary space. It was a pleasant experience and I highly recommend Ashley. Thank you!!

Nicholas was very helpful, knowledgeable and informed sales representative. Would highly recommend. Purchased a sofa and chair.

Nick did a very good job at showing options and even changing our minds about things we were sure we didn't want by educating us.

Brook @ Ashley was great! Thanks Again

You have to ask for Nick!! Great experience. Spending a lot of money , you want the best quality and the truth about there merchandise. I wasn’t the best customer , but definitely got the best service in any store I’ve been in. He worked with me financially and gave me plenty of options to my liking . I definitely recommend this place and using Nick will be the guy from here .

Jolene was very helpful with choosing a bedframe, showing me options I hadn't thought of. Thanks so much!

Jolene was very nice and very informative. Both my sister and I enjoyed our experience there.

Paul did a great job of giving us all of the options. He was very knowledgeable about the product.

Had a wonderful experience at Ashley furniture and Jolene was very helpful.

Jolene is awesome to work with. We went in not knowing exactly what we wanted. She took the time to work with us. She looked at some pics of our space, sketched it out and helped us pick out the perfect furniture. We will be back in for some finishing touches.

On July 7, 2025 I ordered two sofas by phone for $1,254, out the door, explicitly including delivery and in-home setup. Sales rep Djorin Mourning confirmed those terms by text, then over the phone, and the charge hit my card the same day. When the written sales order arrived, the setup service had vanished. When I reached out to fix the paperwork, Store Manager Marissa Gain refused to accept any responsibility. She labeled the mix-up a “coaching moment” for Djorin—as though the fault lay entirely with her—yet still wouldn’t honor the promise her own employee made under her supervision. Instead, she repeatedly tried to cancel my fully paid order and insisted I settle for curbside drop-off. Her tone throughout was condescending; at one point she threatened to pull the phone transcripts, apparently confident they would vindicate her, even though those same recordings would prove I requested and Djorin accepted delivery with setup. Every attempt to remind Ms. Gain that managers are accountable for their staff’s commitments was met with more stonewalling and another offer to refund me rather than deliver what I bought. The texts, receipts, and altered PDF all show the store reneging on its own agreement. The case is still active. I’ve opened a file with Ashley Corporate and am prepared to escalate to the Indiana Attorney General and the BBB if the store does not follow through. Buying furniture should not require legal threats just to receive the service you’ve already paid for. Unless Ashley Mishawaka—and Ms. Gain in particular—learns to stand behind written agreements and treat customers with basic respect, shop elsewhere. I will update this review if the store finally delivers and sets up the sofas exactly as promised. EDITED in response to the store’s response on my review: Your statement misrepresents what happened. There was no “misunderstanding.” The sale terms— $1,254 including delivery + in-home setup—were confirmed by your own employee, Djorin Mourning, twice: once on the recorded phone call and again in writing by text. I have saved copies of both, and I’m more than willing to share them with the BBB, the Indiana Attorney General, or a judge. You did not “offer options.” The only “option” presented was a curb-side drop-off that stripped away the setup you had already sold me. When I declined to accept less than what I paid for, your store—specifically Manager Marissa Gain—unilaterally tried to cancel the transaction rather than honor it. Cancelling a fully paid order without the customer’s consent isn’t a courtesy; it’s a breach of contract. This was never about “additional discounts.” I have asked for nothing more than the exact service you promised, charged, and put in writing. Calling it a “discount” is a convenient way to dodge responsibility. “Clarify the terms” is corporate spin. The only thing that needs clarification is why your management believes it can rewrite a signed agreement after taking payment. Because you have chosen to cancel instead of perform, I am now preparing formal complaints to the Indiana Attorney General’s Consumer Protection Division and the BBB, and I will dispute the charge with my credit-card issuer. I remain ready to proceed in small-claims court if necessary, where the phone recordings and text messages will speak for themselves. Feel free to contact me with a concrete delivery-and-setup date that satisfies the original contract. Short of that, please stop recasting your breach as a “misunderstanding.”

I had another great purchasing experience at Ashley. Taylor was friendly, polite and professional. An exemplary employee! I plan to buy more furniture at Ashley Homestore in the future.

Tim is very kind and helpful. He listened to us and gave us many helpful suggestions. We always shop Ashley first!

Marissa was the best sales person I've interacted with And got me to spend 2000 more than I planned on haha

Sawyer was so helpful but not pushy!!! He made me very comfortable in my decision. Definitely would recommend him as a salesman to help you in find your furniture needs.

Thank you very much Moe for the service provided. Excellent attention, we felt very comfortable with the treatment and service provided.

The experience was good nothing is perfect so that's why there was no five. I think I will really enjoy my new chair.

Adrian and the other sale associates were friendly, professional and knowledgeable about the products offered at Ashley store.

Went in there to browse and ended up making a purchase compliments to the store manager Marissa (I hope I spelled it right). She was very customer focused in a non-aggressive way and accommodating. Answered all questions patiently and made recommendation without being pushy.

Jolene is great! I am not a person who enjoys shopping and she was patient answering all of my questions. She is knowledgeable about room design and decor. I would definitely shop with her again.

She'd did a nice job showing us the products and let me choose what I wanted. And explained everything to me.

We found just what we were looking for! Zach was awesome as a sales person! He went above and beyond! That’s a very rare trait in today’s world. I pray this company values that and him! 8/11/2025. We went back to purchase a chair and Zach wasn’t working due to it being his day off. We were disappointed but we didn’t need to be because Mo was there to help us! She was great too! We found just what we wanted and at a great price! It also matched our other item! We’re very happy with this store and the employees! It couldn’t be better! Thanks!

Marissa was the absolute BEST! She is extremely personable and fun to work with! She helped us pick out furniture for our whole house. She has amazing input and an eye for details. She responded quickly to text messages and was able to find us everything we needed and more. We HIGHLY recommend asking for Marissa for your next trip to Ashley Furniture! Thank you again, Marissa!

Jolene is extraordinary!! She was so pleasant, knowledgeable and such a joy to work with!!

She was super fun but professional. She helped me pick out table and chairs.

Very good Service and very helpful towards your personal choices

Nicholas was very Helpful and knowledgeable. Great experience.

The selection was great and the purchase was easy. Now we just wait for word that our purchase is ready for pick up

This Ashley Furniture Store was Five Stars!! The in store selections were more than I had hoped for. Salespeople were so kind, knowledgeable and fun to work with, especially Matthew! I will definitely recommend and return to this store.

Great experience!

I purchased a dining table with a folding leaf on May 16th and it has been in the service center more than my home because it won't function properly. The ABSOLUTE MOST FRUSTRATING THING IS YOU CAN NOT TALK TO ANYONE. Please, buyer beware shopping here.

Mo did an exceptional job of working with us to find just the right reclining loveseat. She was able to get us the price that we had hoped for and then her manager went above and beyond! We will definitely be back for the rest of the furnishings we’re going to need.

Marissa was extremely helpful and knowledgeable. She spent extra time to make sure she found what we were needing.

Had a house fire and needed replacements for most of our belongings. Went in after 2 other furniture stores that didnt have what we were looking for. Basia was extremely kind and able to quickly find us everything we needed in styles we liked. Definitely will recommend to friends and family to go there.

Moe is very friendly, nice and extremely patient, n It was my first time and she made me like the the store.

Nick and Sawyer provided exceptional customer service!

Thank you!

Basia was phenomenal. Extremely knowledgeable, patient, and personable.

Taylor was great to work with!

I ordered a recliner over the phone Marissa was very friendly ,professional and timely with completing the order. She is does a great job Thank you

Very friendly. Great customer service. Great prices!

Nick is very detailed, or at least he was us, which was great! He seemed to have good knowledge of the furniture! And ultimately seemed to get us a pretty good discount, which we appreciated! With our situation we needed print outs of our invoice to look at before bringing money in to make the purchase. It seemed at first it was going to be such a burden on Nick that we didn’t think we were ever going to get the print out. After asking about four different times we finally got one. He also tried pushing us to create a credit account, which would have likely effected the pre-approval for our new house - though to his credit I don’t think it was in bad faith, just lack of knowledge. We would likely recommend Ashley Furniture to anyone looking for high quality furniture.

Great job

Furniture is great, delivery was awesome. Just hope I receive the pillows i ordered to go with everything They said i would receive them a few weeks ago but they have not arrived yet

I had a wonderful experience buying a new bed and dining table set from Ashley Furniture in Mishawaka. Brooklyn and Marissa were extremely helpful throughout the whole process. Thank you for all of your help and I will definitely be back for any other needs and would definitely recommend to everyone I know!

Nicholas took great care of me and had me in and out quick selling me exactly what I wanted!

They were very nice and very helpful

Great service

Very happy and pleased with my new couch!! Delivery team was absolutely amazing, right on the time they committed to arrive, thank you Jason again for making it happen so well!!

Jolene and Nick ate a dynamic duo!! They were both welcoming and SO helpful. They really helped us put our space together by creating the space in a program, helping us with color and placing of everything in the room. I can’t say how much I appreciated them!!!!!!

Excellent customer service and very detailed! Highly recommend her service!

Moe was friendly and very helpful!

I purchased a sectional in March of 2023. In December of 2024 the faux leather started to crack and chip off. It was a cheap piece of furniture as we only spent $1300 on it. I contacted ashley and they told me if I want to get it fixed I would have to bring my sectional to the store and pay for it to be fixed. Let me add we have no animals and don’t eat or drink on our sectional. This was such poor quality I will never purchase anything else from ashley. Horrible customer service with even cheaper quality products. Save your money and go elsewhere or you will be throwing your money away.

Great service and selection of furniture. Jolene was amazing to work with and went above and beyond to help us pick out the barstools that suited our space best!

Really appreciated the kindness and knowledge of the staff (Jolene was great)! Would recommend them especially the tent deals for furniture

Nick and Joline went about and beyond on showing us where and how to set up our living room by sketching it out. They both took the time to show different options of accessories with the furniture. They both were very knowledgeable of the products they were showing. My wife and would recommend anyone to get help from them. We very much enjoyed our visit.

Jolene was awesome from the time we walked in the door! She looked until she found something I might like, which she did and I was able to take it home with me! Thanks to the gentleman that help her load it in my vehicle. I will definitely be back, and ask for Jolene.

Jolene was very helpful and we were able to find everything we needed. Great experience!

Fantastic customer service and talent at the Ashley Furnature Store! I’ve bought multiple pieces across the years from my sales associate Jolene. She’s wonderful because she does not force a sale and works with your budget and style preferences!

Decent furniture. Adrian is the man!

Patient Proactive She has initiative

I had a great experience at the Ashley Store with Melinda! She was very kind and helpful with finding me exactly what I wanted. She also helped me get a great price and made sure I thoroughly understood the billing and delivery process! I will be coming in again for future purchases!

Excellent customer service and very professional at what they do! Moe was very attentive and helpful at everything I needed it she went the extra mile to get the deal I wanted. Thank you all!

Moe was great 👍 and provided top notch customer service. She is definitely a reason to come back.

Brandon was amazing! Very knowledgeable, courteous and friendly. Highly recommend seeing Brandon at Ashley Furniture!

My shopping experience with D'Jorin was a very pleasant... She was very knowledgable about the product in the store ... Had extremley great ideas of different ways I could display the set I was purchasing even went as far as drawing me her ideals so I wouldn't have to try and remember.... Excellent Salesmanship.... I rate my experience I rate my visit a 5⭐️

Salesman and office staff were very professional and helpful.

Moe was very nice and took care of me in buying a new bed frame. Highly recommend!

Adrian helped us get just what we needed for our condo and gave great customer service. Highly recommend!

Huge shout out to Taylor for making our experience the most satisfying and stress free furniture buying adventure that we've ever had! Right away she won over my 5 year old by complimenting thier shoes and it was smooth sailing from there. Can't wait to get our new living room put together with all the excellent pieces she helped us decide on for our family!

10/10 Chris and Omar were the best 🚚 driver I could have asked for

Sales staff were excellent, very knowledgeable and helpful. Thanks to Djorin and Sawyer!

Brandon and Jolene were very helpful! Happy with our experience at Ashley’s.

Salesperson was both helpful and patient in answering lots of questions.

Mr. Chavira was very professional.

Staff and management worked hard to meet my needs.

Brandon took the time to make sure we got the couch that would be the best fit for pot family! He was honest and transparent, and answered all our questions. Lots of great furniture options, styles, and configurations, and the sale prices are very competitive! We enjoyed our experience at Ashley!

Basia was very sweet and patience while we figured out what worked for our space and made sense for us! We are very happy with the experience!

I just wanna give five stars to Ashley Furniture on grape Road in Mishawaka! Joe greeted me as I came in to browse the store for possible solutions for new living room furniture needed in our home. A bit later Brooklyn came and just asked me some questions about what I was looking for. As we talked, she began to do a little sketch of our living room space and after a few minutes of talking to Me and listening to what I was looking for she pointed me to a sectional that could be converted to a couch and loveseat I would not have even looked at this piece because it was a sectional. I’m super happy with how they worked with us helping us get a price that we could afford as well. Our furniture is ordered and should be here next week. Can’t wait to get this living room makeover at a price we could afford!

Friendly and good information for us

Adrian was very helpful, respectful, and amazingly informative. Exactly the type of salesman you want! Great dude, amazing service!

Great experience. Brook was very helpful.

Adrian was wonderful

I’ve never before felt like I was at a car lot while buying furniture before. From the moment we walked in the door the sharks were circling. We were escorted from piece to piece and pushed in the direction of the most expensive pieces in the store. When we navigated to a less expensive option and requested pricing the salesman couldn’t give us all the information. We were in on Memorial Day and advised there was a sale but the sale amount was not advertised or posted. What pushed the experience over the edge was when the salesman came back from speaking to his manager today and today only they could do a super special deal. We didn’t buy and we won’t be back if I wanted a pushy car salesman I’d buy a car.

Paul did a great job of explaining the different options and worked well with us on pricing.

(Translated by Google) Excellent service and very kind person. Thank you very much for helping with our purchase. (Original) Excelente trato y muy amable persona muchas gracias por ayudar con nuestra compra

Sawyer was very insightful to help us make a choice that best suited our needs. And he got us a bundle that made it worth it!

Sawyer did a fantastic job helping us make a decision on our couches. He was very knowledgeable and made sure to answer all of our questions. Definitely would recommend.

Professional and knowledgeable.

I was very pleased with Taylor. She was helpful but not pushy. I appreciate that! I’m sure I’ll return to shop in the near future. Thank you Taylor!

Easy experience. Nick was great to work with. Very knowledgeable and personable. Would work with him again!

Taylor was great, super patient and helpful!

Furniture is great 👍 sales associates or very kind, I worked with Brittany finding furniture and she was a delight. Wonderful experience great products will be coming back

Helpful staff, great selection, great Memorial Day deal!

It was so much fun to plan my knew room. I felt welcomed and heard. Adrian is awesome !

Both ladies were very helpful.

Excellent service very efficient I was shown what I wanted to see made my purchase and was on my way. Jolene was a pleasure to do business with.

My friend and I had a great experience picking out a new sectional. Paul was professional and knowledgeable during the process.

Marissa was phenomenal to work with. I came in one day just to browse and she helped find several items that fit what I was looking for. I brought my husband back the next day and we ended up purchasing the exact sofa, loveseat and sectional we were searching for to go in our new home. Marissa was knowledgeable, considerate, attentive and not pushy; the exact kind of salesperson I enjoy working with. Highly recommend!

Quality furniture. I’ve bought from them several times before. Salesperson Adrian was excellent as usual. Floor designer was very friendly and knowledgeable.

They were early and very fast unloading in putting abs setting up my furniture in my living room to my exact specifications very nice gentleman also

Brandon spent several hours working with me to meet my needs due to my recent move to the area. I couldn't have asked for better. I will definitely recommend him to anyone shopping.

Our experience at Ashley Furniture had its highs and lows. The initial salesman was fantastic—genuine, attentive, and really listened to what we were looking for. Thanks to him, we found the perfect couch that we absolutely love. However, the experience with management wasn’t quite as smooth. The managers came across as a bit pushy and weren’t very transparent about pricing, which made that part of the process feel a little uncomfortable. The biggest frustration was the wait time and lack of communication after the purchase. The couch took much longer to arrive than expected, and we didn’t receive many updates unless we reached out ourselves. That said, the delivery team really stood out—they were professional, efficient, and handled everything with care. In the end, we're very happy with the product, but wish the overall buying and communication experience had been better.

I can’t brag enough about the excellent and exceptional customer service I get every time I visit Grape road Ashley store. Basia is my absolute fave…she’s very knowledgeable about every product. She provided wonderful insight and made the whole shopping experience exciting. I can’t wait to get back and shop for more items. I highly recommend. Basia, & the whole customer service team..you guys are awesome.

Big shout out to Brook for helping us find the perfect bedroom set. She was very helpful and patient while answering all our questions and getting us a great deal. Thank you Brook for all your help today!

Awesome service. Paul was very helpful in helping us choose a sectional that fit our size, fabric, price, and comfort needs. I would definitely recommend Ashley Furniture for anyone looking for a couch!

Joe was great with helping us pick our new couch! We had a great experience!

My salesman was very personable and nice.

Brandon is the best in the business. If there were more stars available he would get them all. The whole team was extremely helpful, insightful, and knowledgable. I regret ever walking into the “other guys” and wish I would have came here first. The selection was top notch, the pricing for the quality was fair, and Brandon Anderson was pleasure to meet and work with. Ashley will have my business for life.

Furniture was bigger than expected but but I still love it.

Great shopping experience

It was very easy to purchase a new dinning table. It was a very good experience.

It was a great experience, checking out all the furniture options.Brooke was fantastic, personable, and never even close to being pushy. I would happily recommend her to anyone looking for good furniture at competitive prices. I’ll be back for more!

We had a very good experience at Ashley Furniture. Joe was very knowledgeable. We bought a sofa there and it will be delivered in 2-4 weeks. I also saw a painting there that I’m really interested in. Went back the next day to get measurements.

Professional and not pushy. Got exactly what we had been looking for at 3 other stores.

(Translated by Google) We arrived to ask for information and a young man named Enrique approached us. He was very kind, very patient, and very professional. We ended up convinced with what we were looking for, with the best prices. I highly recommend him. (Original) Llegamos a pedir información y nos abordo un joven llamado Enrique fue muy amable,muy paciente y muy profesional terminamos convencidos con lo que buscábamos con los mejores precios yo lo recomiendo al 💯.

Kind woman name Moe, was welcoming and helpful.

Moe was incredibly courteous and supportive in helping me choose the right furniture and bedding. I truly appreciated the experience and will certainly be returning.

Nick was great! He was patient, knowledgeable and made excellent suggestions for what we needed. We changed our minds at least 4 or 5 times about things, and still, he changed everything without being impatient. We even went back the next day to change some items and still he was understanding and professional! He has great knowledge on the quality of items to make our choices wisely and not just pushing us to the most expensive. Thank you so very much Nick!

I recently purchased a bed from Ashley Store, and the entire experience was fantastic. Basia was helpful and knowledgeable, guiding me to the perfect choice for my needs.

Sawyer was great to work with! Informative, respectful of my budget. And he went above and beyond to get me the protection plan at an affordable price. I would go to ashley for all my furniture needs in the future!

Very helpful!!

Taylor was absolutely amazing and so nice.she was very helpful in finding something we liked..

Found item on Ashley’s website. Went to the store and they matched the website price. I was skeptical with comments about shipping damage. We pickup the item at the store. Got it home and unboxed it. The item was VERY well packaged and we absolutely had no issue. It is a perfect fit in our living room. Do your homework first, then go to the store, very helpful!

Adrian is very professional, friendly, works well with customer, and is overall a great salesman.

I would share photos but our daughter's dresser has not arrived yet. Luis was very patient and kind! Thank you! Luis, Have a Blessed weekend!

Customer service has been fantastic. I’ve been able to connect via sms/text to get info and prices, which is so helpful when having a busy schedule. Zero pressure for purchasing and just facts related to the product. What I appreciated most was that my schedule was more important to theirs and I was never interrupted or felt pushed to purchase. Thank you!

Excellent staff and help

Quinn was the best! Wonderful, quality furniture and outstanding communication throughout the process. Delivery was quick and seamless and the guys were great. 5 stars and highly recommended!!

Brooke was super helpful! She gave us space to explore on our own but also had recommendations when she would check back in with us. Once we chose our couch, she worked fast to put in our order and explain the whole process. Thank you!

The store manager came and sat and talked with us while we were deciding what we wanted to do. She was relatable and sat down on the fly lot and we sketched out plans and talked numbers while my daughter jumped from one couch to another. She was such a blessing!

Brittany was AMAZING! She is so patient and understanding. Such a visionary!! Thank you for everything!

Joe and bosha did a fabulous job, thank you for selling me an over priced box spring. Thank you for not honoring your verbal agreement. I would not recommend Ashley furniture. They breach their own contract while selling a bad quality of furniture.

Jolene went above and beyond to find the chair that fit my style and comfort. Then she did all she could to find me the best financing. I’ll continue to use Ashley Furniture for my needs. Thank you, Jolene.

Very helpful and pleasant

We had great service and got a great deal on a set of couches.

Joe was awesome! He helped us find the perfect dining table for our family and made the whole process super easy. He really listened to what we wanted, showed us great options, and never made us feel rushed. We ended up with a table we love, and it’s exactly what we needed. Big thanks to Joe—highly recommend working with him!

We have gotten multiple couches through the years with Ashley. Being a family of 6 the furniture has held up well and we will continue to go back.

Luis was very kind and helpful I am glad we got him to help us find a recliner for my dad

Very helpful!

We have been to Ashley several times just to look. I typically don't talk with sales associates since in my experience they have always been pushy. However, Tim Mason changed that all around! He was not pushy at all. He listened to our needs and was completely transparent with each piece we checked out. He helped us find the perfect sectional for our home and made the whole experience wonderful!

Had a great experience purchasing a sectional from Ashley. Our sales associate, Tim was wonderful to work with! Highly recommend!

The experience was personal as soon as I walked in. I had one person working with me, answered all my questions, very knowledgeable of options, and was patient with me while I contemplated which color I wanted. I highly recommend Emjay with Ashley Furniture!

I enjoyed the whole buying process and Tim was the best. I would have never guessed that Tim had only been there for a couple of months! He is quite the “people person” which is a rare quality. You need to keep him on your staff.

Very informative, helpful, and friendly!

Excellent services!!! And excellent furniture would recommend!!!!! But delivery could use some improvement.

Great customer service

Brandon was very polite , not pushy at all. Very pleasant doing business with him. The day was saturday april the twenty fifth

They were very kind and informative; very understanding and helped us get a great deal.

Thank you Brandon

My daughter and I had the most wonderful experience while shopping at Ashley. The sales staff were friendly , professional, fun And their service was out of this world. I have shopped for years in so many places and we were amazed on how they all worked together, the Teamwork was unbelievable. We were there for hours shopping, talking and the staff made it so enjoyable we don’t know where the time went. After I receive my Maylee king size bed I will be going back.

Brooklyn was very accommodating, she listened attentively to us and was understanding of our busy schedule. She made it easy to find what we were looking for. We liked something we found on the floor but the fabric color options were too light for our 5 kids and dog. She had the insight to show us a model that hasn’t been released to the store yet, and it was perfect for us. Our purchase was smooth and we’re looking forward to our new modular sectional!

Brook was very helpful.

Natasha worked with us on picking a great bedroom set. She saved us quite a bit of money by letting us know about a private invite only sale also

Nick very good

She is the best person I have ever worked with! Very sweet and found my dream piece.

Adrian was great! What a fun and pleasant first furniture purchase!

Thanks so much for all your help Jolene! Very knowledgeable of your products.

Joe walked me through the process of choosing and buying a new power recline sofa from the moment I entered the store to the very end. He was very informative and friendly. Listening to what I was after all along the way. Thank you Joe for a good experience while I was deciding what I was after.

Stopped in to look around. Brittney greeted us and was very professional, knowledgeable and friendly. While we are still making decisions we will remember our experience and will be back

They are really nice, polite, treat you really good and promise you to deliver your furniture real soon UNTIL you pay. After that if you call them just to ask why it is taking too long for delivering, they just say can't do anything you deal with that. It's almost a month since I went to their store and purchased the furniture and still don't have it delivered. The most outrageous is the way they speak to you is like you are wrong for calling them complaining about the furniture you've payed for. Never buy anything from them again.

Great deals on beautiful furniture. Very attentive staff that listen to what you are looking for.

very friendly!

Usually love Ashley, have bought many things from there including a new couch a couple months ago. However, we had the worst experience while mattress shopping a couple weeks ago. We had told them we were strictly trying and not buying that day and didn’t need help, we knew what we were looking for. As we were walking out we were stopped at the door by an aggressive blonde sales woman and Nick the salesman who had what felt like a rehearsed story saying the bed we were looking for was awful and they both had the same horrible experience(because Ashley no longer sells beautyrest black) and basically were pushing Tempur-Pedic on us when I had already said I didn’t like those due to personal reasons. My husband and I felt trapped and attacked by both of these salespeople and will unfortunately not be giving business to Ashely in Mishawaka again. We went to mattress firm that same night and gave them our 7k purchase instead. Patient and understanding sales tactics go a long way, aggressive and trapping behavior does not. Maybe pass this along to your team.

Had a great experience at Ashley Home Furniture! Zach Rhoden was an outstanding sales rep—super helpful and professional. The white glove delivery was fast, efficient, and everything was set up perfectly. Highly recommend!

Zach was a great help in figure out dimensions and exactly what we were going to need to fit our space. Personable and stayed “in tune” with us the entire time.

Excelente welcoming. Friendly environment 😌... Great management. Great work Ashley team.

Excelent, Bashia is always nice and she make as buy! I don’t change her!

Natasha Kay was absolutely amazing. She walked us through and answered every question.

We had nothing but wonderful help from multiple staff members and it was a great experience! Especially from Djorin and Paul! We will be using Ashley furniture in the future for our furniture needs!

I had a great experience and basia was very helpful and kind I would recommend her to anyone that was looking for furniture to buy she was very knowledgeable about the products she was showing us

We're very happy with our customer service experience with Joe and Nick.

Zach greeted me as soon as I entered the store and was very attentive to me. Showing me lots of different pieces but, not to pushy . Thanks alot Zach for your assistance.

Many thanks to Brittany Estrada for being such a great help on making or experience smooth from the moment we walked in the door. Your friendliness and kindliness was wonderful.

My visit today to Ashley Furniture was awesome thanks to Natasha. Searching for furniture is always a task, but Natasha made my experience very easy by her knowledge of the products I was looking for. Thanks again Natasha can't wait to get my furniture in and enjoy it!

Everyone we encountered was so helpful and nice, especially Basia! We had our two young children with us and they were so patient and friendly towards them! We spent a couple hours in the store and never felt pressured or rushed. I would definitely start our furniture shopping there in the future and look for Basia!

Nastsha Kay, really help me get the best couch. I really appreciate her taking her time in helping me. Thank you so much!

Great experience!! Luis was very helpful and great to work with on our purchases.

Paul was very helpful and knowledgeable. I would recommend him to my all of my family and friends.

Moe was awesome! She was so pleasant and patient.She helped me find something even better than what I was looking for. Thanks Moe!

Thank you for helping us with everything. You did an awesome job with our order. Thank you so much.

Joe Sedor was so professional and kind. Answered all our questions and went through several options to find us the perfect recliner! Everyone at Ashley was amazing.

Jolene was such a great help. She understood my situation and was very helpful and supportive in helping me find exactly what I needed. I will definitely recommend Ashley Furniture and Jolene to my friends.

Service was awesome. My whole house inside is from ashley!! Thank you Natasha 😊

Easy, hassle free, no pressure process. Paul was extremely knowledgeable and knew where to point us based on our needs.

Outstanding!!! Very helpful and professional, really listened to what we were looking for and was a very helpful and personally we had a great conversation and interaction. Love it

Zachary was delightful to deal with. Walking into the store, we were immediately greeted and helped with what we were looking for. Everything was smooth and we left happy customers. I was very pleased with my experience.

Don't bother. Terrible customer service. Warranty is pointless.

NOT RELIABLE! I was told 2-3 weeks on my furniture delivery. Here we are 4 weeks later and still no furniture! Was told Tuesday 4/1 by the end of the week. The told Friday 4/4 mid April! Never again will I buy from this store.

Salesman was fine but I was bothered by having to sit thru a bed demonstration to get free delivery. I did not come in to buy a bed I thought it was rude and unprofessional !!