Ashley Store Mishawaka, IN

Moe Is an energetic and helpful salesperson. She made us feel very welcome and my experience shopping at Ashley‘s was made much easier because of Moe’s enthusiasm and care. She is amazing.

Taylor was amazing to work with during the whole process of looking for a new couch. Very knowledgeable and highly recommend!

Wonderful experience! Very friendly upbeat energy. We did not know exactly what we wanted but we found the perfect sectional in the end. I felt no pushing from sales to buy certain pieces. Everyone there was so helpful. We walked out with no regrets! Thank You for your time and patience helping us find our new sectional.

My boyfriend and I just purchased an awesome bedroom set from Ashley Furniture. Our amazing salesperson, Brook, answered all our questions throughly and helped us find the right set. We even worked with her after purchasing the partial set to add the rest of the set and the process was seamless. She even kept us informed and sent us messages with delivery updates and such. If you need help, Brook is amazing!

Mo greeted us at the door and was very friendly. My aunt and I really enjoyed working with her. She is fairly new on the job but was very helpful and did not hesitate to seek out the answers to our questions. Mo made it a great experience to shop at Ashley.

Stay away from this store as they lie to you about delivery. I purchased a table & chairs on August 4th with understanding delivery in a few weeks , but when I called a week later to schedule by month's end, I was told it would be end of September!!! This store just lost several thousand dollars from me and several family members as I can't even cancel the order!

Joe S was super helpful and made my buying experience easy

Very good Taylor is cool

Excellent service by Paul.

Two gentlemen we're very nice and explain to everything and they set up everything really fast and we're very careful moving the stuff through the doorways.

Good experience!

Jolene was very helpful finding the exact lamps I needed.

Marissa went above and beyond to make our experience great. Super friendly and helpful. We will definitely be going back to Ashley Furniture in the future!

Moe was wonderful!

Ashley has a great selection of high quality furniture. I have been buying their furniture for over a decade, no complaints, solid, last at a competitive price.

Ask for Brook Mathews! She’s wonderful to work with. Great experience.

Thanks to Marissa, we learned that her Ashley store in Mishawaka is locally owned — a big positive for us. She has the increasingly rare qualities of being both personable and professional — pleasantly consultative rather than annoyingly “sales-ey.” You should feel comfortable working with her as you browse Ashley’s wide selection of quality offerings.

I’m writing this review with a heavy heart. This store is a privately owned Ashley location and is not affiliated with the corporate chain, which means they operate under their own rules and policies. Unfortunately, we were given false information and misleading promises throughout the entire experience. What was said verbally didn’t match what we were asked to sign on paper, and when we questioned it later, the management offered no accountability. We found a couch and ottoman we liked, but the prices were higher than what we saw online. We were about to leave and purchase them online instead, but a staff member stopped us and promised they would honor the online pricing. They also told us that if we didn’t like the furniture, we could return or exchange it, paying only a restocking fee. However, once the ottoman was delivered, it turned out to be too large for our space. I immediately called to request a re-selection, only to find out that the item prices were not truly matched to the online ones. The total might’ve looked right, but each piece was priced differently. For example, the ottoman was listed online at $499, but they charged me $720 — which wasn’t made clear at the time of sale. Now with the higher price, the restocking fee to return or exchange the item is even higher — breaking their initial promise. We were then told we had two options: Re-selection within 72 hours for a 15% fee with the rest refunded A full refund within 72 hours for a 30% fee We accepted this and said we’d be back in 48 hours. But when we showed up in person, we were hit with more contradictions: 1. They do not offer a refund with a 30% fee after delivery — despite telling us otherwise. 2. The refund after re-selection is given only as store credit, not back in your pocket — again, something they never disclosed. Even if the employee who made these promises was new (mind you she checked with the manager whenever we asked these questions), the manager refused to stand by what was said or offer any help. No empathy, no effort to make it right. We ended up keeping the ottoman just to avoid dealing with them any further. We’ll store it for now and maybe use it later, but we’ll never shop here again. It was my mistake, not looking at the yelp reviews ahead if time. Bottom line: If you choose to buy from this store, be prepared for broken promises, misleading communication, and poor management. They do not honor what they say or welling to yield — even when it’s their own words. Truly disappointing experience.

(Translated by Google) Mr. Luis treated us very well, with patience and advice. You feel safe when making your purchase. Mr. Luis is respectful. (Original) El Sr luis nos trató muy bien , con paciencia y asesoría . Te sientes seguro al hacer tu compra . El Sr luis es respetuoso .

I worked with Mo a lovely sales person in the Mishawaka Ashley store today. She tried very hard to find the pieces that I wanted going above and beyond calling two different locations to locate a particular piece. I would not hesitate to recommend Mo and Ashley furniture🤗

Brook was great

Your staff went above and beyond in being helpful! It was an amazing experience! Excellent customer service!!

Nick is a great salesperson. His patience and willingness to work with us over multiple visits is very commendable.

Luis Tolentino was such a help to myself and my mom. We were so impressed by the store and Mr. Tolentino.

Taylor is awesome! We came into the Ashley store three times to look at couches and check measurements. After each visit she made sure to follow up and do her best to give us exactly what we wanted. We appreciate her patience and her hard work throughout the whole process! We cannot wait to sit on our new couch! Highly recommend working with Taylor when you visit the store!

Matthew was attentive and very helpful in our furniture shopping experience. He answered our questions and helped us find a piece that worked for our family room. We would definitely visit the store again and seek Matthew out for his expertise!

Tim and Nick are the best. They're the Cagney and Lacey of the furniture world! Receiving the items you ordered in a timely manner doesn't appear to be a strength. I was told up to two months for delivery. Good people at the local store but delivery time is totally unacceptable. May cancel my order and it's the reason I dropped from 5 stars to 2 stars

I worked with Luis Tolentino. He was very helpful and insightful about what furniture would be best suited for me based on my style and my description of my living space.

Initially I reached out to Brandon over the phone. He was very helpful! I was not able to get to the store and Brandon was going on vacation. I thought that would be the end of it but Brandon sent me a wonderful text and told me that if I got into the store to see Jolene. Jolene was amazing! She was efficient and answered all our questions and helped with our design vision. Not to mention Ashley price matched our furniture pieces! Can’t say enough about Brandon and Jolene…..thank you so much! Better yet, our delivery is set for next week which was only a 2 week wait🙌🏼

Enjoyed shopping and sharing experiences while conversing with Moe. Remarkable lady. I think I made a new friend. Loved the furniture!

Came here with my wife last week and worked with Sawyer. He was great, not pushy, and gave great advice throughout the shopping process and exactly what you want out of a salesperson. We have bought several couches from Ashely and we are most excited about this one.

I had the pleasure of speaking with Ms Brooke today at your Mishawaka store and unfortunately, I was in a predicament where I needed a part for a bed and she took the time out of her day to actually go through her warehouse and check to see if you guys had the parts I truly appreciate her taking the time, especially in the day and age were in today Where no one seems to want to spend the time with Customer Service Brooke. I want you to know I appreciate you and I thank you for your kindness and your professionalism today. If I decide to buy in Mishawaka again, I will definitely call Ms Brooke. Thanks again for taking the time to assist me.

Initially it would have been 5 stars, however I’m glad I waited for the first of two deliveries before posting my review. I was told the day before my delivery that mattress, frame, and protector would be delivered. Upon the delivery the team said they forgot my protector and would over night it. I drove 4 hours the next day back for the protector. I was then told by a sales team member that the delivery team was lying . I don’t know who to believe and I especially don’t feel valued after payment. If this is how I am treated during delivery I can only imagine what a warranty claim will entail. I am leaving this at 3 stars, in the hope that things can still be resolved. UPDATE: After waiting another 2 weeks I have yet to receive the mattress protector. I have not enjoyed this process.

Nick S. was very helpful in helping my wife and I choose a dresser. He was very upfront and even helped us save a little money. Great guy.

Brandon was very helpful and nice to work with! I would work with him again for future purchases!

Accommodating friendly helpful and courteous.

I had a great experience picking out my living room furniture. Someone was there right away to help me with whatever I needed.

Anthony and Nathan delivered my furniture this morning. They did an awesome job and were so friendly and polite. Thank you very much!

I love Ashley furniture. Luis and Paul were very patient when I selected furniture. No pressure. Just genuinely friendly and patient. Three trips later I was able to decide on exactly what would be best in two of my living rooms. We all celebrated the success of a team effort. I am recommending Ashley Furniture to everyone.

Matthew was wonderful. I was in a difficult situation and needing to purchase furnature. He put me at ease and helped me pick out exactly what my family and I needed.

Paul was very helpful, but did not try and push a sales pitch. He allowed us the time we needed to look around, and was there to answer questions when asked. It was a very good experience.

Luis (Mishawaka) provided a great buying experience both during and after my purchases, would recommend Ashley's to anyone.

Paul is great! Takes care of us every time and works his butt off to give us the best pricing he can!

I had a great shopping experience here. The products are of good quality, the discounts are excellent, and the sales staff are very helpful.

Absolutely phenomenal experience with brooklyn. I walked in was instantly impressed. Answered the question i didn’t even think about. Will 100% be back for more.

We have purchased Ashley furniture before at another location and had a very good experience. Not true here! We ordered a dining room set and a new king bed and platform base. When the delivery team arrived they realized that the base that they had was for a long single bed. They informed my wife that this can work for half of the platform and if we wanted the other half we would have to call the store and order it. She reluctantly did so, another $200+ we didn't expect, the delivery team left a pile on our bedroom floor and departed. I waited for 10 days and finally called and asked to talk to the manager. I explained my situation and asked her to make this right. Her reply was you have to pay for the other half of the base if you want it but she would send the salesman out with the other half of the base soon because the delivery team was to busy to come and install it. As a former owner of a office furniture company I told her I would have owned the mistake, not charged for the additional piece and make it a priority to have our best delivery team out there asap. She said sorry but if you want it you have to pay for, no apology for no one calling us after the first delivery team left, just excuses about having a newer salesperson and busy managers who didn't check the order...last time for me to shop at this store!!

Jolene was knowledgeable, professional and very pleasant. Helpful and efficient. Thank you for making this an easy process for me.

We went to Ashley Furniture Saturday looking for furniture for our 3 season room. As always, Matthew Merkner was there to help us leave with some amazing looking furniture that will be delivered in 2 short weeks! We now have an entire house full of furniture from Ashley Furniture!

We found exactly what we were looking for, since I’m short I could tell immediately when I sat down in the sofa that it had been made just for me. We ended up getting a new mattress & box springs as well. Thank you Marissa for your excellent service!

Jolene and Enrique were outstanding! They were so patient and helpful! Great selections at this store also. 10/10!

Nick and Tim were very patient, supportive, and knowledgeable about the products and services. Made the experience enjoyable for both my wife and myself!

We were looking for a couch and Moe was very helpful and thorough. She showed us a lovely selection with plenty of variety and paid close attention to our wants and needs, especially ones with more support. Thank you Moe for the help!

Great experience , easy transaction and let us shop independently until we were ready to purchase . Adrian was very knowledgeable and not high pressure . Thank you

Taylor was great! Wasn't pushy at all which is generally what you expect walking into a furniture store. She helped us select an end table to match our sectional, and was flexible in allowing us to use credit toward a dining table instead of the coffee table and rug advertised in the package deal. She even stayed after close to help us finish our purchase. Would recommend her for any furniture needs.

Tim was great with us made sure we got what chairs we needed for us and fit our needs 😁

Adrian Jefferson was amazing! He was very patient and very knowledgeable! We would definitely come back to him for more stuff!

Adrian did a great job assisting us with finding furniture that was cohesive with the vision that my wife and I had for our living room

Basia was incredibly helpful and easy to work with. She knew just what my daughter liked and talked her through the process of how to take care of her dresser and nightstand and what it would look like if there were accidents. We look forward to working with Basia on future purchases.

Taylor was great to work with. She did a great job and made me feel at home and no pressure to buy.

Great customer service. Sales manager took the time to answer all my questions and valued my business. I’m looking forward to writing a great review when I receive my purchase!

Moe is extremely helpful and knowledgeable. Looking forward to working with her.

My fiance and I purchased the Lerenza sectional recently and are so excited! Brandon was the employee at Ashley who helped us make this purchase. He was very easy to talk to and work with. Thanks so much for everything Brandon!

Paul S. assisted us with purchasing a sectional for our new home. He helped us map out our space and what size couch would fit best and made sure we got the best price. Very helpful and not pushy. Have to wait a few weeks for delivery, but he promised to keep us informed on the status along the way. Great to work with and Ashley Furniture in Mishawaka had a great selection of sectionals to try out.

Luis is an absolutely fantastic sales person in every way! Ashley is fortunate to have him! My experience was very satisfying! Thank you!

Tim Mason and Sawyer Reynolds were helpful, patient and they didn't hover like vultures. They actually listened (a rare skill in sales these days), and made the process easy by working with what we wanted and needed rather than salesmen from other stores just trying to make a quick buck off us. They didn't try to upsell me into a NASA certified high tech couch we didn't need. 10/10 would recommend. Go here and support your local furniture legends. If they aren't the highest paid people in there, then they should be.

We worked with Marissa at the Mishawaka store and she made it a wonderful experience. She was helpful, knowledgeable, and patient with us.

Nicholas at Ashley Furniture in South Bend IN was incredible helpful, professional, and patient. He guided us to furniture for an apartment which was good quality and would fit in the necessary space. It was a pleasant experience and I highly recommend Ashley. Thank you!!

Nicholas was very helpful, knowledgeable and informed sales representative. Would highly recommend. Purchased a sofa and chair.

Nick did a very good job at showing options and even changing our minds about things we were sure we didn't want by educating us.

Brook @ Ashley was great! Thanks Again

You have to ask for Nick!! Great experience. Spending a lot of money , you want the best quality and the truth about there merchandise. I wasn’t the best customer , but definitely got the best service in any store I’ve been in. He worked with me financially and gave me plenty of options to my liking . I definitely recommend this place and using Nick will be the guy from here .

Jolene was very helpful with choosing a bedframe, showing me options I hadn't thought of. Thanks so much!

recently had a disappointing experience with Ashley Furniture regarding a purchase deal and delivery. Although the product itself was fine, the deal we agreed upon had a significant wait time of almost two months for delivery, with no specific delivery time provided. The uncertainty and delay caused frustration, especially given the circumstances surrounding the transaction. Additionally, the customer service interaction was not satisfactory, with the representative seeming rushed and unfriendly on the phone on the phone Overall, our experience with Ashley Furniture fell short of our expectations, particularly in terms of communication and delivery.

Jolene was very nice and very informative. Both my sister and I enjoyed our experience there.

Paul did a great job of giving us all of the options. He was very knowledgeable about the product.

Had a wonderful experience at Ashley furniture and Jolene was very helpful.

Jolene is awesome to work with. We went in not knowing exactly what we wanted. She took the time to work with us. She looked at some pics of our space, sketched it out and helped us pick out the perfect furniture. We will be back in for some finishing touches.

On July 7, 2025 I ordered two sofas by phone for $1,254, out the door, explicitly including delivery and in-home setup. Sales rep Djorin Mourning confirmed those terms by text, then over the phone, and the charge hit my card the same day. When the written sales order arrived, the setup service had vanished. When I reached out to fix the paperwork, Store Manager Marissa Gain refused to accept any responsibility. She labeled the mix-up a “coaching moment” for Djorin—as though the fault lay entirely with her—yet still wouldn’t honor the promise her own employee made under her supervision. Instead, she repeatedly tried to cancel my fully paid order and insisted I settle for curbside drop-off. Her tone throughout was condescending; at one point she threatened to pull the phone transcripts, apparently confident they would vindicate her, even though those same recordings would prove I requested and Djorin accepted delivery with setup. Every attempt to remind Ms. Gain that managers are accountable for their staff’s commitments was met with more stonewalling and another offer to refund me rather than deliver what I bought. The texts, receipts, and altered PDF all show the store reneging on its own agreement. The case is still active. I’ve opened a file with Ashley Corporate and am prepared to escalate to the Indiana Attorney General and the BBB if the store does not follow through. Buying furniture should not require legal threats just to receive the service you’ve already paid for. Unless Ashley Mishawaka—and Ms. Gain in particular—learns to stand behind written agreements and treat customers with basic respect, shop elsewhere. I will update this review if the store finally delivers and sets up the sofas exactly as promised. EDITED in response to the store’s response on my review: Your statement misrepresents what happened. There was no “misunderstanding.” The sale terms— $1,254 including delivery + in-home setup—were confirmed by your own employee, Djorin Mourning, twice: once on the recorded phone call and again in writing by text. I have saved copies of both, and I’m more than willing to share them with the BBB, the Indiana Attorney General, or a judge. You did not “offer options.” The only “option” presented was a curb-side drop-off that stripped away the setup you had already sold me. When I declined to accept less than what I paid for, your store—specifically Manager Marissa Gain—unilaterally tried to cancel the transaction rather than honor it. Cancelling a fully paid order without the customer’s consent isn’t a courtesy; it’s a breach of contract. This was never about “additional discounts.” I have asked for nothing more than the exact service you promised, charged, and put in writing. Calling it a “discount” is a convenient way to dodge responsibility. “Clarify the terms” is corporate spin. The only thing that needs clarification is why your management believes it can rewrite a signed agreement after taking payment. Because you have chosen to cancel instead of perform, I am now preparing formal complaints to the Indiana Attorney General’s Consumer Protection Division and the BBB, and I will dispute the charge with my credit-card issuer. I remain ready to proceed in small-claims court if necessary, where the phone recordings and text messages will speak for themselves. Feel free to contact me with a concrete delivery-and-setup date that satisfies the original contract. Short of that, please stop recasting your breach as a “misunderstanding.”

I had another great purchasing experience at Ashley. Taylor was friendly, polite and professional. An exemplary employee! I plan to buy more furniture at Ashley Homestore in the future.

Tim is very kind and helpful. He listened to us and gave us many helpful suggestions. We always shop Ashley first!

Marissa was the best sales person I've interacted with And got me to spend 2000 more than I planned on haha

Sawyer was so helpful but not pushy!!! He made me very comfortable in my decision. Definitely would recommend him as a salesman to help you in find your furniture needs.

Thank you very much Moe for the service provided. Excellent attention, we felt very comfortable with the treatment and service provided.

The experience was good nothing is perfect so that's why there was no five. I think I will really enjoy my new chair.

Adrian and the other sale associates were friendly, professional and knowledgeable about the products offered at Ashley store.

Went in there to browse and ended up making a purchase compliments to the store manager Marissa (I hope I spelled it right). She was very customer focused in a non-aggressive way and accommodating. Answered all questions patiently and made recommendation without being pushy.

Jolene is great! I am not a person who enjoys shopping and she was patient answering all of my questions. She is knowledgeable about room design and decor. I would definitely shop with her again.

She'd did a nice job showing us the products and let me choose what I wanted. And explained everything to me.

We found just what we were looking for! Zach was awesome as a sales person! He went above and beyond! That’s a very rare trait in today’s world. I pray this company values that and him! 8/11/2025. We went back to purchase a chair and Zach wasn’t working due to it being his day off. We were disappointed but we didn’t need to be because Mo was there to help us! She was great too! We found just what we wanted and at a great price! It also matched our other item! We’re very happy with this store and the employees! It couldn’t be better! Thanks!

Marissa was the absolute BEST! She is extremely personable and fun to work with! She helped us pick out furniture for our whole house. She has amazing input and an eye for details. She responded quickly to text messages and was able to find us everything we needed and more. We HIGHLY recommend asking for Marissa for your next trip to Ashley Furniture! Thank you again, Marissa!

Jolene is extraordinary!! She was so pleasant, knowledgeable and such a joy to work with!!

She was super fun but professional. She helped me pick out table and chairs.

Very good Service and very helpful towards your personal choices

Nicholas was very Helpful and knowledgeable. Great experience.

The selection was great and the purchase was easy. Now we just wait for word that our purchase is ready for pick up

This Ashley Furniture Store was Five Stars!! The in store selections were more than I had hoped for. Salespeople were so kind, knowledgeable and fun to work with, especially Matthew! I will definitely recommend and return to this store.

Great experience!

I purchased a dining table with a folding leaf on May 16th and it has been in the service center more than my home because it won't function properly. The ABSOLUTE MOST FRUSTRATING THING IS YOU CAN NOT TALK TO ANYONE. Please, buyer beware shopping here.

Mo did an exceptional job of working with us to find just the right reclining loveseat. She was able to get us the price that we had hoped for and then her manager went above and beyond! We will definitely be back for the rest of the furnishings we’re going to need.

Marissa was extremely helpful and knowledgeable. She spent extra time to make sure she found what we were needing.

Had a house fire and needed replacements for most of our belongings. Went in after 2 other furniture stores that didnt have what we were looking for. Basia was extremely kind and able to quickly find us everything we needed in styles we liked. Definitely will recommend to friends and family to go there.

Moe is very friendly, nice and extremely patient, n It was my first time and she made me like the the store.

Nick and Sawyer provided exceptional customer service!

Thank you!

Basia was phenomenal. Extremely knowledgeable, patient, and personable.

Taylor was great to work with!

I ordered a recliner over the phone Marissa was very friendly ,professional and timely with completing the order. She is does a great job Thank you

Very friendly. Great customer service. Great prices!

Nick is very detailed, or at least he was us, which was great! He seemed to have good knowledge of the furniture! And ultimately seemed to get us a pretty good discount, which we appreciated! With our situation we needed print outs of our invoice to look at before bringing money in to make the purchase. It seemed at first it was going to be such a burden on Nick that we didn’t think we were ever going to get the print out. After asking about four different times we finally got one. He also tried pushing us to create a credit account, which would have likely effected the pre-approval for our new house - though to his credit I don’t think it was in bad faith, just lack of knowledge. We would likely recommend Ashley Furniture to anyone looking for high quality furniture.

Great job

Furniture is great, delivery was awesome. Just hope I receive the pillows i ordered to go with everything They said i would receive them a few weeks ago but they have not arrived yet

I had a wonderful experience buying a new bed and dining table set from Ashley Furniture in Mishawaka. Brooklyn and Marissa were extremely helpful throughout the whole process. Thank you for all of your help and I will definitely be back for any other needs and would definitely recommend to everyone I know!

Nicholas took great care of me and had me in and out quick selling me exactly what I wanted!

They were very nice and very helpful

Great service

Very happy and pleased with my new couch!! Delivery team was absolutely amazing, right on the time they committed to arrive, thank you Jason again for making it happen so well!!

Jolene and Nick ate a dynamic duo!! They were both welcoming and SO helpful. They really helped us put our space together by creating the space in a program, helping us with color and placing of everything in the room. I can’t say how much I appreciated them!!!!!!

Excellent customer service and very detailed! Highly recommend her service!

Moe was friendly and very helpful!

I purchased a sectional in March of 2023. In December of 2024 the faux leather started to crack and chip off. It was a cheap piece of furniture as we only spent $1300 on it. I contacted ashley and they told me if I want to get it fixed I would have to bring my sectional to the store and pay for it to be fixed. Let me add we have no animals and don’t eat or drink on our sectional. This was such poor quality I will never purchase anything else from ashley. Horrible customer service with even cheaper quality products. Save your money and go elsewhere or you will be throwing your money away.

Great service and selection of furniture. Jolene was amazing to work with and went above and beyond to help us pick out the barstools that suited our space best!

Really appreciated the kindness and knowledge of the staff (Jolene was great)! Would recommend them especially the tent deals for furniture

Nick and Joline went about and beyond on showing us where and how to set up our living room by sketching it out. They both took the time to show different options of accessories with the furniture. They both were very knowledgeable of the products they were showing. My wife and would recommend anyone to get help from them. We very much enjoyed our visit.

Jolene was awesome from the time we walked in the door! She looked until she found something I might like, which she did and I was able to take it home with me! Thanks to the gentleman that help her load it in my vehicle. I will definitely be back, and ask for Jolene.

Jolene was very helpful and we were able to find everything we needed. Great experience!

Fantastic customer service and talent at the Ashley Furnature Store! I’ve bought multiple pieces across the years from my sales associate Jolene. She’s wonderful because she does not force a sale and works with your budget and style preferences!

Decent furniture. Adrian is the man!

Patient Proactive She has initiative

I had a great experience at the Ashley Store with Melinda! She was very kind and helpful with finding me exactly what I wanted. She also helped me get a great price and made sure I thoroughly understood the billing and delivery process! I will be coming in again for future purchases!

Excellent customer service and very professional at what they do! Moe was very attentive and helpful at everything I needed it she went the extra mile to get the deal I wanted. Thank you all!

Moe was great 👍 and provided top notch customer service. She is definitely a reason to come back.

Brandon was amazing! Very knowledgeable, courteous and friendly. Highly recommend seeing Brandon at Ashley Furniture!

My shopping experience with D'Jorin was a very pleasant... She was very knowledgable about the product in the store ... Had extremley great ideas of different ways I could display the set I was purchasing even went as far as drawing me her ideals so I wouldn't have to try and remember.... Excellent Salesmanship.... I rate my experience I rate my visit a 5⭐️

Salesman and office staff were very professional and helpful.

Moe was very nice and took care of me in buying a new bed frame. Highly recommend!

Adrian helped us get just what we needed for our condo and gave great customer service. Highly recommend!

Huge shout out to Taylor for making our experience the most satisfying and stress free furniture buying adventure that we've ever had! Right away she won over my 5 year old by complimenting thier shoes and it was smooth sailing from there. Can't wait to get our new living room put together with all the excellent pieces she helped us decide on for our family!

10/10 Chris and Omar were the best 🚚 driver I could have asked for

Sales staff were excellent, very knowledgeable and helpful. Thanks to Djorin and Sawyer!

Brandon and Jolene were very helpful! Happy with our experience at Ashley’s.

Salesperson was both helpful and patient in answering lots of questions.

Mr. Chavira was very professional.

Staff and management worked hard to meet my needs.

Brandon took the time to make sure we got the couch that would be the best fit for pot family! He was honest and transparent, and answered all our questions. Lots of great furniture options, styles, and configurations, and the sale prices are very competitive! We enjoyed our experience at Ashley!

Basia was very sweet and patience while we figured out what worked for our space and made sense for us! We are very happy with the experience!

I just wanna give five stars to Ashley Furniture on grape Road in Mishawaka! Joe greeted me as I came in to browse the store for possible solutions for new living room furniture needed in our home. A bit later Brooklyn came and just asked me some questions about what I was looking for. As we talked, she began to do a little sketch of our living room space and after a few minutes of talking to Me and listening to what I was looking for she pointed me to a sectional that could be converted to a couch and loveseat I would not have even looked at this piece because it was a sectional. I’m super happy with how they worked with us helping us get a price that we could afford as well. Our furniture is ordered and should be here next week. Can’t wait to get this living room makeover at a price we could afford!

Friendly and good information for us

Adrian was very helpful, respectful, and amazingly informative. Exactly the type of salesman you want! Great dude, amazing service!

Great experience. Brook was very helpful.

Adrian was wonderful

I’ve never before felt like I was at a car lot while buying furniture before. From the moment we walked in the door the sharks were circling. We were escorted from piece to piece and pushed in the direction of the most expensive pieces in the store. When we navigated to a less expensive option and requested pricing the salesman couldn’t give us all the information. We were in on Memorial Day and advised there was a sale but the sale amount was not advertised or posted. What pushed the experience over the edge was when the salesman came back from speaking to his manager today and today only they could do a super special deal. We didn’t buy and we won’t be back if I wanted a pushy car salesman I’d buy a car.

Paul did a great job of explaining the different options and worked well with us on pricing.

(Translated by Google) Excellent service and very kind person. Thank you very much for helping with our purchase. (Original) Excelente trato y muy amable persona muchas gracias por ayudar con nuestra compra

Sawyer was very insightful to help us make a choice that best suited our needs. And he got us a bundle that made it worth it!

Sawyer did a fantastic job helping us make a decision on our couches. He was very knowledgeable and made sure to answer all of our questions. Definitely would recommend.

Professional and knowledgeable.

I was very pleased with Taylor. She was helpful but not pushy. I appreciate that! I’m sure I’ll return to shop in the near future. Thank you Taylor!

Easy experience. Nick was great to work with. Very knowledgeable and personable. Would work with him again!

Taylor was great, super patient and helpful!

Furniture is great 👍 sales associates or very kind, I worked with Brittany finding furniture and she was a delight. Wonderful experience great products will be coming back

Helpful staff, great selection, great Memorial Day deal!

It was so much fun to plan my knew room. I felt welcomed and heard. Adrian is awesome !

Both ladies were very helpful.

Excellent service very efficient I was shown what I wanted to see made my purchase and was on my way. Jolene was a pleasure to do business with.

My friend and I had a great experience picking out a new sectional. Paul was professional and knowledgeable during the process.

Marissa was phenomenal to work with. I came in one day just to browse and she helped find several items that fit what I was looking for. I brought my husband back the next day and we ended up purchasing the exact sofa, loveseat and sectional we were searching for to go in our new home. Marissa was knowledgeable, considerate, attentive and not pushy; the exact kind of salesperson I enjoy working with. Highly recommend!

Quality furniture. I’ve bought from them several times before. Salesperson Adrian was excellent as usual. Floor designer was very friendly and knowledgeable.

They were early and very fast unloading in putting abs setting up my furniture in my living room to my exact specifications very nice gentleman also

Brandon spent several hours working with me to meet my needs due to my recent move to the area. I couldn't have asked for better. I will definitely recommend him to anyone shopping.

Our experience at Ashley Furniture had its highs and lows. The initial salesman was fantastic—genuine, attentive, and really listened to what we were looking for. Thanks to him, we found the perfect couch that we absolutely love. However, the experience with management wasn’t quite as smooth. The managers came across as a bit pushy and weren’t very transparent about pricing, which made that part of the process feel a little uncomfortable. The biggest frustration was the wait time and lack of communication after the purchase. The couch took much longer to arrive than expected, and we didn’t receive many updates unless we reached out ourselves. That said, the delivery team really stood out—they were professional, efficient, and handled everything with care. In the end, we're very happy with the product, but wish the overall buying and communication experience had been better.

I can’t brag enough about the excellent and exceptional customer service I get every time I visit Grape road Ashley store. Basia is my absolute fave…she’s very knowledgeable about every product. She provided wonderful insight and made the whole shopping experience exciting. I can’t wait to get back and shop for more items. I highly recommend. Basia, & the whole customer service team..you guys are awesome.

Big shout out to Brook for helping us find the perfect bedroom set. She was very helpful and patient while answering all our questions and getting us a great deal. Thank you Brook for all your help today!

Awesome service. Paul was very helpful in helping us choose a sectional that fit our size, fabric, price, and comfort needs. I would definitely recommend Ashley Furniture for anyone looking for a couch!

Joe was great with helping us pick our new couch! We had a great experience!

My salesman was very personable and nice.

Brandon is the best in the business. If there were more stars available he would get them all. The whole team was extremely helpful, insightful, and knowledgable. I regret ever walking into the “other guys” and wish I would have came here first. The selection was top notch, the pricing for the quality was fair, and Brandon Anderson was pleasure to meet and work with. Ashley will have my business for life.

Furniture was bigger than expected but but I still love it.

Great shopping experience

It was very easy to purchase a new dinning table. It was a very good experience.

It was a great experience, checking out all the furniture options.Brooke was fantastic, personable, and never even close to being pushy. I would happily recommend her to anyone looking for good furniture at competitive prices. I’ll be back for more!

We had a very good experience at Ashley Furniture. Joe was very knowledgeable. We bought a sofa there and it will be delivered in 2-4 weeks. I also saw a painting there that I’m really interested in. Went back the next day to get measurements.

Professional and not pushy. Got exactly what we had been looking for at 3 other stores.

(Translated by Google) We arrived to ask for information and a young man named Enrique approached us. He was very kind, very patient, and very professional. We ended up convinced with what we were looking for, with the best prices. I highly recommend him. (Original) Llegamos a pedir información y nos abordo un joven llamado Enrique fue muy amable,muy paciente y muy profesional terminamos convencidos con lo que buscábamos con los mejores precios yo lo recomiendo al 💯.

Kind woman name Moe, was welcoming and helpful.

Moe was incredibly courteous and supportive in helping me choose the right furniture and bedding. I truly appreciated the experience and will certainly be returning.

Nick was great! He was patient, knowledgeable and made excellent suggestions for what we needed. We changed our minds at least 4 or 5 times about things, and still, he changed everything without being impatient. We even went back the next day to change some items and still he was understanding and professional! He has great knowledge on the quality of items to make our choices wisely and not just pushing us to the most expensive. Thank you so very much Nick!

I recently purchased a bed from Ashley Store, and the entire experience was fantastic. Basia was helpful and knowledgeable, guiding me to the perfect choice for my needs.

Sawyer was great to work with! Informative, respectful of my budget. And he went above and beyond to get me the protection plan at an affordable price. I would go to ashley for all my furniture needs in the future!

Very helpful!!

Taylor was absolutely amazing and so nice.she was very helpful in finding something we liked..

Found item on Ashley’s website. Went to the store and they matched the website price. I was skeptical with comments about shipping damage. We pickup the item at the store. Got it home and unboxed it. The item was VERY well packaged and we absolutely had no issue. It is a perfect fit in our living room. Do your homework first, then go to the store, very helpful!

Adrian is very professional, friendly, works well with customer, and is overall a great salesman.

I would share photos but our daughter's dresser has not arrived yet. Luis was very patient and kind! Thank you! Luis, Have a Blessed weekend!

Customer service has been fantastic. I’ve been able to connect via sms/text to get info and prices, which is so helpful when having a busy schedule. Zero pressure for purchasing and just facts related to the product. What I appreciated most was that my schedule was more important to theirs and I was never interrupted or felt pushed to purchase. Thank you!

Excellent staff and help

Quinn was the best! Wonderful, quality furniture and outstanding communication throughout the process. Delivery was quick and seamless and the guys were great. 5 stars and highly recommended!!

Brooke was super helpful! She gave us space to explore on our own but also had recommendations when she would check back in with us. Once we chose our couch, she worked fast to put in our order and explain the whole process. Thank you!

The store manager came and sat and talked with us while we were deciding what we wanted to do. She was relatable and sat down on the fly lot and we sketched out plans and talked numbers while my daughter jumped from one couch to another. She was such a blessing!

Brittany was AMAZING! She is so patient and understanding. Such a visionary!! Thank you for everything!

Joe and bosha did a fabulous job, thank you for selling me an over priced box spring. Thank you for not honoring your verbal agreement. I would not recommend Ashley furniture. They breach their own contract while selling a bad quality of furniture.

Jolene went above and beyond to find the chair that fit my style and comfort. Then she did all she could to find me the best financing. I’ll continue to use Ashley Furniture for my needs. Thank you, Jolene.

Very helpful and pleasant

We had great service and got a great deal on a set of couches.

Joe was awesome! He helped us find the perfect dining table for our family and made the whole process super easy. He really listened to what we wanted, showed us great options, and never made us feel rushed. We ended up with a table we love, and it’s exactly what we needed. Big thanks to Joe—highly recommend working with him!

We have gotten multiple couches through the years with Ashley. Being a family of 6 the furniture has held up well and we will continue to go back.

Luis was very kind and helpful I am glad we got him to help us find a recliner for my dad

Very helpful!

We have been to Ashley several times just to look. I typically don't talk with sales associates since in my experience they have always been pushy. However, Tim Mason changed that all around! He was not pushy at all. He listened to our needs and was completely transparent with each piece we checked out. He helped us find the perfect sectional for our home and made the whole experience wonderful!

Had a great experience purchasing a sectional from Ashley. Our sales associate, Tim was wonderful to work with! Highly recommend!

The experience was personal as soon as I walked in. I had one person working with me, answered all my questions, very knowledgeable of options, and was patient with me while I contemplated which color I wanted. I highly recommend Emjay with Ashley Furniture!

I enjoyed the whole buying process and Tim was the best. I would have never guessed that Tim had only been there for a couple of months! He is quite the “people person” which is a rare quality. You need to keep him on your staff.

Very informative, helpful, and friendly!

Excellent services!!! And excellent furniture would recommend!!!!! But delivery could use some improvement.

Great customer service

Brandon was very polite , not pushy at all. Very pleasant doing business with him. The day was saturday april the twenty fifth

They were very kind and informative; very understanding and helped us get a great deal.

Thank you Brandon

My daughter and I had the most wonderful experience while shopping at Ashley. The sales staff were friendly , professional, fun And their service was out of this world. I have shopped for years in so many places and we were amazed on how they all worked together, the Teamwork was unbelievable. We were there for hours shopping, talking and the staff made it so enjoyable we don’t know where the time went. After I receive my Maylee king size bed I will be going back.

Brooklyn was very accommodating, she listened attentively to us and was understanding of our busy schedule. She made it easy to find what we were looking for. We liked something we found on the floor but the fabric color options were too light for our 5 kids and dog. She had the insight to show us a model that hasn’t been released to the store yet, and it was perfect for us. Our purchase was smooth and we’re looking forward to our new modular sectional!

Brook was very helpful.

Natasha worked with us on picking a great bedroom set. She saved us quite a bit of money by letting us know about a private invite only sale also

Nick very good

She is the best person I have ever worked with! Very sweet and found my dream piece.

Adrian was great! What a fun and pleasant first furniture purchase!

Thanks so much for all your help Jolene! Very knowledgeable of your products.

Joe walked me through the process of choosing and buying a new power recline sofa from the moment I entered the store to the very end. He was very informative and friendly. Listening to what I was after all along the way. Thank you Joe for a good experience while I was deciding what I was after.

Stopped in to look around. Brittney greeted us and was very professional, knowledgeable and friendly. While we are still making decisions we will remember our experience and will be back

They are really nice, polite, treat you really good and promise you to deliver your furniture real soon UNTIL you pay. After that if you call them just to ask why it is taking too long for delivering, they just say can't do anything you deal with that. It's almost a month since I went to their store and purchased the furniture and still don't have it delivered. The most outrageous is the way they speak to you is like you are wrong for calling them complaining about the furniture you've payed for. Never buy anything from them again.

Great deals on beautiful furniture. Very attentive staff that listen to what you are looking for.

very friendly!

Usually love Ashley, have bought many things from there including a new couch a couple months ago. However, we had the worst experience while mattress shopping a couple weeks ago. We had told them we were strictly trying and not buying that day and didn’t need help, we knew what we were looking for. As we were walking out we were stopped at the door by an aggressive blonde sales woman and Nick the salesman who had what felt like a rehearsed story saying the bed we were looking for was awful and they both had the same horrible experience(because Ashley no longer sells beautyrest black) and basically were pushing Tempur-Pedic on us when I had already said I didn’t like those due to personal reasons. My husband and I felt trapped and attacked by both of these salespeople and will unfortunately not be giving business to Ashely in Mishawaka again. We went to mattress firm that same night and gave them our 7k purchase instead. Patient and understanding sales tactics go a long way, aggressive and trapping behavior does not. Maybe pass this along to your team.

Had a great experience at Ashley Home Furniture! Zach Rhoden was an outstanding sales rep—super helpful and professional. The white glove delivery was fast, efficient, and everything was set up perfectly. Highly recommend!

Zach was a great help in figure out dimensions and exactly what we were going to need to fit our space. Personable and stayed “in tune” with us the entire time.

Excelente welcoming. Friendly environment 😌... Great management. Great work Ashley team.

Excelent, Bashia is always nice and she make as buy! I don’t change her!

Natasha Kay was absolutely amazing. She walked us through and answered every question.

We had nothing but wonderful help from multiple staff members and it was a great experience! Especially from Djorin and Paul! We will be using Ashley furniture in the future for our furniture needs!

I had a great experience and basia was very helpful and kind I would recommend her to anyone that was looking for furniture to buy she was very knowledgeable about the products she was showing us

We're very happy with our customer service experience with Joe and Nick.

Zach greeted me as soon as I entered the store and was very attentive to me. Showing me lots of different pieces but, not to pushy . Thanks alot Zach for your assistance.

Many thanks to Brittany Estrada for being such a great help on making or experience smooth from the moment we walked in the door. Your friendliness and kindliness was wonderful.

My visit today to Ashley Furniture was awesome thanks to Natasha. Searching for furniture is always a task, but Natasha made my experience very easy by her knowledge of the products I was looking for. Thanks again Natasha can't wait to get my furniture in and enjoy it!

Everyone we encountered was so helpful and nice, especially Basia! We had our two young children with us and they were so patient and friendly towards them! We spent a couple hours in the store and never felt pressured or rushed. I would definitely start our furniture shopping there in the future and look for Basia!

Nastsha Kay, really help me get the best couch. I really appreciate her taking her time in helping me. Thank you so much!

Great experience!! Luis was very helpful and great to work with on our purchases.

Paul was very helpful and knowledgeable. I would recommend him to my all of my family and friends.

Moe was awesome! She was so pleasant and patient.She helped me find something even better than what I was looking for. Thanks Moe!

Thank you for helping us with everything. You did an awesome job with our order. Thank you so much.

Joe Sedor was so professional and kind. Answered all our questions and went through several options to find us the perfect recliner! Everyone at Ashley was amazing.

Jolene was such a great help. She understood my situation and was very helpful and supportive in helping me find exactly what I needed. I will definitely recommend Ashley Furniture and Jolene to my friends.

Service was awesome. My whole house inside is from ashley!! Thank you Natasha 😊

Easy, hassle free, no pressure process. Paul was extremely knowledgeable and knew where to point us based on our needs.

Outstanding!!! Very helpful and professional, really listened to what we were looking for and was a very helpful and personally we had a great conversation and interaction. Love it

Zachary was delightful to deal with. Walking into the store, we were immediately greeted and helped with what we were looking for. Everything was smooth and we left happy customers. I was very pleased with my experience.

Don't bother. Terrible customer service. Warranty is pointless.

NOT RELIABLE! I was told 2-3 weeks on my furniture delivery. Here we are 4 weeks later and still no furniture! Was told Tuesday 4/1 by the end of the week. The told Friday 4/4 mid April! Never again will I buy from this store.

Salesman was fine but I was bothered by having to sit thru a bed demonstration to get free delivery. I did not come in to buy a bed I thought it was rude and unprofessional !!

I’ve been working with Natasha at the Ashley Furniture store in Mishawaka for the past several weeks, and she’s been incredibly helpful throughout the process of finding the right pieces for my living room. Her patience, professionalism, and knowledge made everything so much easier. The store itself is always styled beautifully, which made it easy to visualize different options. Overall, the experience was smooth, convenient, and enjoyable. Highly recommend!

Great friendly, and helpful atmosphere! Adrian went above and beyond to ensure I found exactly what I was looking for! He was extremely knowledgeable and made sure we stayed within my budget! Would highly recommend for any home furnishings!

Zachary Rhoden was our sales associate, and he was extremely helpful! We told him what we were looking for, and he showed us several options that could fit our needs. We had a ton of questions, because we wanted something that would hold up well with 3 kids and 2 cats. He was able to answer all of our questions and help us find the right set. He even had an understanding of design and color options that would fit best based upon our current color scheme. Best experience we’ve ever had at a furniture store! We absolutely love our new furniture! It’s so comfortable, well-made, and goes well in our living room. The delivery staff were great too! They were super polite and friendly and identified an issue with our power cords so we could get it fixed right away. We will definitely come back to this store in the future, because our experience was so great!

It's ok

Ashley Furniture store has Great customer service I walked and felt like I mattered they listened to me and accommodated all my needs I would give them 10 stars if I could Thanks Brook you were awesome to work with.

Djorin might be on the best sales/customer service people I have ever interacted with. She was extremely transparent in the process, listened to my concerns and did not make me feel pressured, but instead informed me to make a sound purchase. Highly recommend her and her manager Marissa I believe.

While I originally posted the process was good and fast I have been proven wrong when we purchased our couch (2weeks ago) we were told we could pick up the following Sunday 4/6. No communication until I reached out the day before was told it wasn’t delivered to the store would be available by 4/10, this time received a message that everything would be on track for delivery. Again reached out on Saturday, 4/12 to verify we could pick up our couch to be told the truck was full and our couch wasn’t delivered. Again would not have gotten the information had I not reach out to confirm we could pick up on Sunday 4/13. Now being told that it should be delivered to store on 4/17, which will make us picking up if it actually arrives on Easter Weekend. At this point I have paid for the couch with no real expectation that I will even get it let alone get any communication if I don’t reach out first. Before purchasing we verified they had these couches available and when we could have it quickly (within a week from purchase) specifically because we didn’t want to wait 4+ weeks for delivery like you are seeing in many furniture stores.

Moe did a great job! Super helpful & explained everything beautifully

😍

I purchased a sofa and love seat from Ashley Furniture. My sales person was very helpful and knowledgeable with the products and services. I had my furniture picked up from the store. However, we couldn’t seem to get it in the house. Joelene requested to have Josh and a salesman come out to my home to help with putting the furniture in my house. Those gentleman were extremely helpful and did a wonderful job. 10 out of 10 I would love to recommend anyone to give Ashley Furniture their business. They won’t disappoint.

Tim our sales person was amazing purchase all new furniture at a great price ,and new bed.also store manager was very nice....

Adrian was an amazing consultant. He was patient and kind, and didn't take himself too seriously. I had a great time picking out a new couch and am looking forward to its arrival. He has been keeping me in the loop as to when it should be arriving. Excellent!

Unexpected find.

My buying experience was handled by Jolene Mishawaka Ashley furniture store. She was a delight to work with. Her knowledge and personality was absolutely amazing. She new her merchandise. All the ins and outs. I would buy again from Ashley because of her.

Em jay was amazing and very helpful he attended us very well gave us water coffee I am very pleased

Super nice and very helpful

Excellent service as always from Ashley!

Salesman Tim was was very helpful with our selection. He was attentive to our concerns regarding maintaining the condition of the sofa we bought. We had a previous bad experience some years back. Tim went out of his way to make it good with this order. It was appreciated.

Adrian jefferson was so helpful very kind and funny . He definitely will work with you to find what r are looking for Thank you

Nick and the crew were amazing. Got us what we wanted and it was a fast and easy process.

After waiting for our paid in full furniture that is supposedly made in the USA for over a month we are highly pissed off and unsatisfied!!! This is straight bullshit! I am not shopping here again!

Fantastic service and a really great price for quality furniture. Ashley will be our go to for furniture shopping!

I had a very pleasant shopping experience with Natasha. She was not pushy, seem knowledgeable about the furniture, and easy to work with.

Nick was very knowledgeable and patient. Pleasure to work with. Not sure we would have actually purchased an adjustable mattress today if it weren’t for Nick. Will definitely come back to Nick again for furniture needs.

Great. Super service.

Adrian was very friendly and helpful. I can be a bit indecisive and he was very patient. My husband and I ended up finding exactly what we wanted. Clean store, great furniture, helpful friendly staff. We will definitely go back for future purchases.

I went to Ashley Furniture for a bedroom suite and they really took time to work with us, Paul and Sawyer gave us impeccable service and made sure we were happy, the time these two men took to explain every feature and detail for my purchase was greatly appreciated! I would definitely recommend this place to anyone looking for an upgrade or purchasing furniture. Thanks again guys!!!

Paul was very helpful and did everything he could to get us the furniture we wanted at a good price.

Knowledgeable friendly staff, not pushy, they have me coming back time after time

Don't waste your time or money here.

My salesman was nice but not pushy, he followed up with me after I had a visit to let me know about a sale and I felt that has value. He knew my husband and I were moving to a new home and needed a new bed, turned out we needed a new dinette set as well. I will be back when we need other furnishings.

Adrian was our sales representative, he was very professional and knowledgeable. He was helpful but was not high pressured. He was mindful of our budget and helpful to get the configuration we wanted . Thanks

My husband and I have basically been sleeping in a canoe. Our old mattress was SO worn down, to the point whenever we got in bed one side of the mattress would actually fall through the bed frame… We had the immense pleasure of working with Nick S. in our shopping experience and we cannot recommend him enough!!! He is extremely personable, very knowledgeable, and was also a great listener. He was able to tune into exactly what my husband and I needed (basically everything but at least the big points) and helped us narrow down our mattress search. We ended up buying our mattress then having second thoughts… yes, we were those people that got super excited and made a purchase we realized was more of a want than a need. That being said, Nick was so gracious with his time (a SECOND time) making sure to review all of our options and get us exactly what we needed at an affordable cost. Ashley Furniture has a great selection, but Nick made the experience phenomenal! Whatever you’re currently reading reviews for- whether it’s mattresses, bedroom or living room sets, dining furniture, etc., I can assure you Nick WILL take care of you and make sure to get you exactly what you’re looking for! Someone give that man a raise!!!

People there was very helpful and courteous

Enrique was a great help! Can’t wait to we get our new furniture!

Great experience this time around! Melinda Schwartz was amazing and helped us every step of the way! She made our experience well worth it! Thanks to her we bought the couch we really wanted!

Brooke was awesome! First time in the store and she was supper friendly and a great help with looking for options on exactly what i wanted.

Basha was great, worked out a reallh good deal and gave me a free warranty

Shopping for a new mattress we came across Nick. He was very knowledgeable and actually listened to the customer and what they want while giving suggestions within reason of customer needs and requests. He has great taste in quality pens

Moe was incredibly helpful and made sure we saw every possible option, would 100% recommend you coming here for home furnishing needs.

Natasha was very informative and helpful in our decision.

Went to 5 furniture stores in the area. This was the only store that despite consistently telling the salespeople we were just browsing, insisted on hovering and bothering us the entire time. I understand this is how they make money, but we ended up walking out before even finishing browsing simply because we were tired of being followed and interrogated repeatedly. Try a less aggressive approach, you might gain some business.

Melinda is an amazing helper, so sweet, gentle and knows everything ❤️ I'm so happy with my new bedroom set!!

The sales representative was very knowledgeable and helpful hopefully we will receive our furniture in a timely matter

Marissa was very professional, personable, and knowledgeable! Great experience!

Brittany was such a wonderful help, we found the perfect couch! Her energy is so pleasant and positive! Saleswoman of the year!

Brook is amazing very respectful, patience, and friendly. I'm still waiting for my order will post pictures later.

Nicholas stayed after closing to help us get the right mattresses for our boys. He was great.

Professional, knowledgeable, friendly. All is good here!

Mo and Adrian made sure we got what we wanted

Brittany was so full of energy she was great with my kids, an very thorough with our process while at Ashleys!! Thanks Brittany we'll see you again soon!! 😁

Moe was absolutely great! She was very knowledgeable, friendly, and made it such a wonderful experience for my sister, and I. I will recommend others to Ashley Furniture, and to ask for Moe. Thank you!

Sydney was amazing to work with… we had some delays with a few pieces due to manufacturing timelines etc., and every time we called she had an update or was calling the warehouse to get one - then actually got us an answer. We were waiting on one last table set, and she called the second our order came across her desk saying it was ready for pickup - A+++ service

Treated nicely and fairly and taking care of pretty reasonable in time

We were given excellent product information and a great and helpful sales person. Very happy with all aspects of this sale

Amazing staff! They are so welcoming! The staff are very well spoken to their customers! Make you be able to furnish your home with no stress!

On 16th of February the wife and myself started looking for furniture for our family room. When we left our house we had not intended on going to Ashley Furniture we were going to another furniture store next door to start our furniture adventure but ended up going into Ashley first because of parking spaces. Wow we ARE SO GLAD WE DID. Once in the store we were impressed and then destiny again puts us in contact with our salesman Emjay . Wow how lucky we were twice first arriving at the store then meeting Emjay. He informed us he was a new employee you wouldn't have known that at all. Well long story short we got GREAT FURNITURE and a GREAT DEAL WITH NO PRESSURE .. You can get furniture a lot of places but ASHLEY SELLS QUALITY.. EMJAY THANKS. Also Emjays's manger Sawyer also really treated us nice and gave us a great deal. To be honest everyone at the Ashley store seems to enjoy what they do.. So if your in the market for new furniture go to Ashley in Mishawaka... P. S. I am almost 65 yrs of age and it is hard to impress me but Ashley Furniture you did.. Can't wait to get the furniture delivered.. P. S. Ask for Emjay if your going to Ashley furniture..

Brittany Estrada helped us pick out the perfect couch today and gave us lovely customer service. The store was clean and beautiful!

Brooklyn was very nice and helpful in finding a nice recliner for my son.

We were looking for an adjustable bed and were on the way to purchase it at a competitor store! We decided to stop in at Ashley Furniture in Mishawaka In. We told them what we wanted and they were able to get us in to the bed we wanted but with upgraded bases with more options and less money! The sales team are very friendly and did not pressure us into anything we didn’t want. Thanks again!

Basia Lewis helped my husband and I find 2-twin mattresses within our price range. She was very professional and friendly. That's why we keep coming back to Ashley.

Emjay J was exceptional!

Initial window shopping at Ashley Store turns out to making a furniture purchase at a reasonable price. Grateful for the welcoming atmosphere and the excellent customer service.

Basia was the best. Was very attentive to our wants and needs. Helped us order our recliners and accent table. Thanks again Basia!

Basia was very nice helping us find the furniture that we were looking for. The delivery guys did an awesome job placing them in place. Very happy 😊

Very easy going experience, Paul was very knowledgeable about all the different types of beds and was able to pin point what would help the best and actually placed us in the top 2 of our choice the first few attempts. Was not pushy and got us a great deal. Now just have to wait to get our new bed into our home and hope our sleep and bodies feel and gets better!

Adrian was great and we found a great couch within budget and that fit our style within 10 minutes!

Brittany was so easy to work with. She worked to get me the floor model dresser to take home that day because mine had broke that day and I really couldn’t wait 5 weeks to receive a dresser. We needed up purchasing the bed, side tables and chest of drawers. I ordered those. Excited to get my 1st ever bedroom suite set. ❤️

Sales staff was excellent and efficient. After we discuss syle and location of where furniture would be used, (Paul) directed us to areas in store where we made selection.

Brook was very patient listening to get a good idea of what we're looking for. Very friendly.

Mo was highly professional. She knew the product and we felt comfortable making this purchase from her and Ashley Furniture.

Adrian made everything quick and easy. Very happy with our visit.

I was so impressed with the sales people how kind and friendly they were and knowledgeable about the chair I was looking for. And the price was unbelievable. I am a forever customer.😊🌷

R jay was great to work with.

Very knowledgeable, and helpful

I had an amazing experience at Ashley thanks to Luis! What a wonderful young man. Truly the best!! Thank you my friend. 😃

Basia was amazing! So helpful!

Brittany E. was wonderful & super knowledgeable with all of the pieces we were interested in.

Jolene went above and beyond to help us at Ashley’s Furniture. She was very knowledgeable and had a wonderful caring personality. I would definitely return to purchase again because of her wonderful service!

Everything when great with purchase and delivery however couch was ripped and we are waiting on resolution

Great experience as soon as I walked through the door I was greeted by Natasha Kay. She helped with picking out the best recliner and didn’t just want a sale. She is a fun cool person who can make the company a lot of money. Keep it up.

Just had my new couch delivered from Ashley furniture. Matthew worked with me for months trying to pick the right couch for my area! So patient with me as I had a tricky spot. TJ and Paul exceeded expectations with their customer service and delivery! They helped me with placing and putting together my couch exactly how I wanted it. I highly recommend!

Luis was very knowledgeable, not pushy at all, and negotiated an amazing deal! We will be coming back to work with him in the future!

Nick S. Was great at servicing my husband and I in finding a new family friendly couch. He was very expressive with the details and relatable with his own family. Thank you!

The delivery crew was very professional and courteous

Sales person sold the sale from a younger gentlemen which we over looked. Then told us the 2 chairs would be in in less than 2 weeks. We got rid of all our furniture and it's now not coming until mid MARCH. NO HAPPY AT ALL!!

She was very helpful ,trying really hard to have me approve to get my furniture,for sure Ill be back to shop more

Had a great experience with Ashley Furniture. Literally every single one of our items arrived damaged and defective. Because of this, I was able to get the run around with customer service for over 3 months. After they fraudulently screwed us over on our paperwork, they have finally started to repair some of the items that were damaged. This company is a fraud: their in-store pricing is higher than online, they lie to you about delivery times, the furniture is cheaply made in Vietnam, and they pay for their Google reviews. This Ashley store is ran by a privately owned company, they will take your money and hide behind the paperwork.

The guys were great..friendly..experienced and cleaned up after themselves!!

What a great experience! Everyone was so nice and helpful!

helped us find what we wanted on the first day and the deals were amazing!!

Paul helped me

Looks great and everything was done nice & neat

From the moment I walked in the door until the moment I drove off, the customer service was exceptional! Brooklyn was amazing! Basia was so helpful and knowledgeable, and Brook really made my day with my rug. This was such a great experience. I didn’t feel intimidated or rushed. I’m definitely coming back and I recommend those three wonderful reps to help you!

Brittany and nick were absolutely amazing and we love what we got!!! Thanks again you two for being so awesome!

I worked with Natasha. She was very knowledgeable about all of the furniture there and encouraged me to explore my options. We had a very positive experience and look forward to our new furniture being delivered. Thank you, Natasha! We enjoyed working with you. We will definitely return for our furniture needs. 😊

Emjay and David were our sales rep and they are both wonderful, friendly people with positive energy. Store staff is very proper and polite, extremely scripted. The only problem is, Ashley is on the boycott list, which I realized AFTER making the purchase. So, we’re Happy with the purchase and process, but won’t shop there in the future due to a misalignment of core values and principles.

Nick was very friendly and personable, he guided us on options and helped us make a choice without feeling pushy.

Sawyer was informative and helpful with our purchase. Not pushy at all but there if we needed him. Highly recommend.

Adrian was good in the beginning but when I decided to come back and I changed my mind he harassed me and made me feel super uncomfortable about canceling. Talking trash about Bobs furniture where I found the new item I liked. And asking to see pictures which is none of his business. And telling me I shouldn’t buy from them and Overall just not a good experience and not professional at all!

Basia was wonderful and very helpful. Not pushy at all and gave us all the time we needed to make a decision.

Joe was great and not pushy at all. He was able to get us some good deals.

Service & delivery guys Great!!

Great experience in-store. Delivery was sooner than expected. Delivery team was professional and courteous. Couldn't be more satisfied with our experience.

The delivery guys were amazing! So helpful and courteous!! 10 out of 10 recommend!!!

Friendly and professional service.

Had a great experience at Ashley on Grape road. Paul was very helpful. Highly recommend.

Always great service here! Basia always takes time explaining everything you need and want to know about whatever you are purchasing. Never pushy and always cares about what is best for you. Also, not positive if it is always, but if you open a card here, the 1st time you open, the sale they give at that time is 60mo no interest. This has helped my credit immensely and I was able to purchase a beautiful, well made couch with small payments & no interest. I recommend this store to anyone needing furniture! I usually ask for Basia, but everyone here has always been awesome.

Courteous and patient sales help. A pleasant shopping experience

Worked with Marissa and she was more than helpful with answering all questions and showing us everything to compare what we were looking for.

Great customer service. They took the time to find what I requested when we didn’t see it on the show room floor

It was great!

Marissa was so helpful 10/10

Basia was extremely talented and informative. She made my furniture purchase a breeze, and made it feel effortless like I wasn't spending anything at all!

We were greeted immediately by a very personable gentleman. He asked us what we were looking for and since we had found something online, looked at our notes and showed us comparable furniture. He was attentive and helpful the entire time. We are very pleased with our purchase. Thank you EmJay for your help!

Had a very nice sales experience in the store and working with Natasha.

Adrian was great! He was very accommodating and patient. He did an excellent job finding alternatives for us. Thank you, Adrian!

Great buying experience!

Marissa was very knowledgeable and passionate about what she does. We ended up buying top of the line purple matdress.And we didn't even go in to buy a mattress. But because of her knowledge an expertise she showed us how it made sense first to buy at this time. Kudos to you, Marissa, and to the other guy that helped us, As well

Brook did a great job helping me make a purchase today. She was very courteous and helpful. She didn't try to sell me anything and just tried to help me find something that suited my needs. I would recommend her to anyone looking for furniture. We had another associate help us as well. He was also kind and very helpful. Overall, it was a surprisingly pleasant experience.

Service was great and Basia made it easy.

Jolene was very professional friendly and helpful She helped me get exactly what I wanted

We had specific features in mind and Natasha pointed us to the perfect couch. We wanted to look at some other locations but ultimately decided this was the best quality features and service. We cannot wait for our new couch to arrive.

Fantastic experience. Paul & Brittney were exceptional. Very professional and kind. Highly recommend.

Had a really great experience with Natasha, she’s very helpful, friendly, and really informative. Highly recommend going here.

Brittany was very helpful. She welcomed us as soon as we walked in the store. She was very knowledgeable and explained everything.

⭐️⭐️⭐️⭐️⭐️ I had an outstanding experience at Ashley Furniture in Mishawaka! From the moment I walked in, Basia and Matthew provided exceptional service, making the entire process smooth and enjoyable. They were friendly, knowledgeable, and took the time to understand exactly what my family and I needed. Their professionalism and genuine care made all the difference. The showroom had a fantastic selection, and the quality of the furniture exceeded my expectations. The purchasing process was seamless, with Basia and Matthew ensuring everything was taken care of efficiently. I truly appreciate their dedication to customer satisfaction. If you’re looking for high-quality furniture and top-notch service, I highly recommend Ashley Furniture in Mishawaka. I couldn’t be happier with my purchase and the experience! Thank you again, Basia and Matthew—you both made this an easy and enjoyable experience!

Without the help of Jolene, my wife and I would not have found our perfect furniture. Jolene went way over and above what I have ever seen a salesperson do. She helped us find the right sectional, a rug to match, a picture, end table, and an accent chair. We can not say enough great things about Jolene. Our experience at Ashley’s Furniture was amazing. We will definitely be back…and we will ask for Jolene!!

Basia and David are great! Very friendly, helpful and knowledgeable. We’ve purchased several things at Ashley’s and it has always been a wonderful experience!

Great service, the sales team stayed late to finalize our sales. Very knowable and friendly. The delivery was fast, way faster than it used to be. Pieces where in a week latter and the driver where very professional.

I’m very happy with my dining room table and chairs😊 Paul was awesome to work with !!!

The salesperson I spoke with at the Mishawaka location, Paul, helped me tremendously in setting up the process of getting the desired bed I wanted from this store set up for delivery to my residence and for the cheapest price he could find. I couldn’t recommend a better furniture store regarding the customer service you get than this one!

Worst customer service experience, second only to dealing with a cable company. Upon opening package, furniture was damaged. We were told WE had to bring it back, unable to return as “every piece is ‘considered’ special order.” You have three days after purchase date to return, apparently. We were then told they will assess it at the service department and decide if it can be fixed or replaced. The damage present should warrant a replacement but we have zero confidence that it will be replaced. It will be now be two weeks before we can come pick it up ourselves again. They hid behind paperwork and did not try in any way to make anything right. Stay away. Stay far, far away.

Sawyer was very patient and showed us tons of options. Very personable very excited about our purchase

Natasha was very helpful with my purchase. Will look her up the next time I’m ready to purchase!

Sales person was very nice delivery guys did a good job. The handle to the front door was broken but they said it will be taken care of. I will return to store in the future to buy more.

It was an awesome experience! Moe and her colleagues were all super great! I also got a very good deal with the couch and chair. I’ll definitely recommend Ashley to friends and family. Thanks

Melinda aka "Moe" was wonderful. Friendly, warm, and knowledgeable. I highly recommend anyone looking to buy furniture at the Ashley Store seek her out. Thank you Moe!

Basia was a great and friendly help who answered all of my questions and made me feel comfortable reaching out for more help!

Our experience at the Ashley store was great, the selection of what we were looking was perfect for us. Our salesperson was knowledgeable of what we wanted and got us though quickly. We will use this store again.

We needed a very particular couch and through the help of Paul, we were able to very quickly find what we needed and get it ordered on the spot. Paul did a great job of explaining details, walking us through the ordering process and how we could wait to have the couch delivered at a later date. We appreciated the friendly and expeditious customer service.

I had a fantastic experience at Ashley Furniture thanks to Jolene and Joe! Jolene’s design expertise helped me confidently choose the perfect sectional and entertainment center for my space. They were both knowledgeable, patient, and truly cared about finding the right fit for me. I highly recommend working with them if you’re shopping for new furniture.

Basia was friendly and helpful as soon as we entered the store. I appreciated being greeted, but more importantly that she gave my mom and I the time and space to look and shop on our own until we needed her. Basia was knowledgeable about the recliners we were looking for, and made appropriate recommendations based on our needs. She was a good listener too, and was able to guide us to two recliner choices. Thanks to her care, we purchased a recliner that seems to perfectly match my mom's needs from standpoints of comfort and health. From start to finish, Basia was warm, intelligent, and the type of sales representative I appreciate when shopping. Thank you! Update: The chair was delivered to the store in just five days, but they're communication was so poor that I didn't find out until 8 days later when I called them. I was told I'd receive a text, so that's what I looked for. Apparently they called, but the number doesn't say is Ashley Furniture, just a number I didn't recognize. They made no other attempt to reach me again in over a week. This makes no sense to me and is very poor service in my opinion. My mom is bed ridden because that's the most comfortable place for her until this chair arrived. She could have been much more comfortable and out of bed if Ashley Furniture had communicated better. I'm angry, disappointed, and unlikely to purchase from them again.

Basia Lewis is the best, she help me find Helped me find wonderful furniture for my home.

Awesome customer service

Beautiful furniture! On time,friendly delivery guys. Very professional. Our 2nd set of furniture from Ashley . Thanks

Wonderful customer service! Great deals!

Adrian was amazing!! Went the extra mike for us!

Paul and TJ were very friendly and had the couch set up in no time. They made sure everything was working before they left. I would buy here again. New post on 03/01/2025 Had a bed delivered today and Paul and TJ were just as wonderful as before.

Natasha Kay is the reason we choose to buy our furniture from Ashley! We had been to 3 other stores looking for furniture and apparently we looked to poor to be looking for brand new furniture. It felt like that whole scene in Pretty Woman. Those stores were Value City and Furniture Row and one other, I can't remember the name. Walked into Ashley and Tasha met us at the door, gave us time to look around and then made her approach. I LOVE HER!!!!! She was not pushy at all. She was hilarious and made us feel right at home. My husband and I decided we would buy from HER! She helped us find the perfect living room set. She was nothing but helpful and absolutely a doll! SHE DESERVES A RAISE! Thank you Tasha!!!

Marissa and Jolene were both amazing to work with and went above and beyond to help us find exactly what we needed (bed frame and couches). Paul and TJ also did a phenomenal job delivering and setting up. Highly recommend Ashley’s customer service and quality!

We love our new furniture 💕, we’ve waited a long time get it!

Paul and TJ were very professional and friendly. They did a superb job in delivering my new chair!

Great selection of furniture and accessories and very nice employees. David helped us find just what we were looking for in a loveseat.

From start to finish the salesman to the 2 delivery dudes top-notch, I highly recommend.

They were awesome !

They came and built my kids bed/Dresser set. Quick, polite, through. ZERO COMPLAINTS!!!

Salesman knowledgeable and friendly, not pushy. Price was good. Mattress cover not mentioned till check out. This was partly my fault and the circumstances surrounding the sale. All in all a good experience.

We had a great experience and Matthew was very helpful in helping us pick out just the right furniture for our home.

Marissa was really good at seeing my vision. She knew what I wanted without having to give the brands I was looking for. At the same time she gave me space to look, ask questions and was helpful.

We were shopping to purchase a pair of recliners and a loveseat for our entertainment room in our basement. We worked with Paul to assist us in finding the right pieces for our needs. Paul listened to what our wants and needs were. He was knowledgeable and professional through our purchase.

Joe is amazing! Took his time with us and gave us tons of options!

Amazing service. The team is also very helpful and incredible. Specially speaking, Basia Lewis. She knows her stuff. She didn’t sugarcoat anything she was direct and upfront. She convinced me to get this darling bench to match my bed. I love Basia’s sense of style also. Very classy woman. They also had this like wallet bowl upfront with money which was nice!!

Today was my third time making a purchase from Ashley Home Store. I have been assisted by Nick during each of my visits and he has been knowledgeable, professional and very efficient every time. He also works diligently to procure you the best price whether it’s financing or a cash purchase. I find the selection there to be economical with many good choices if you’re looking for somewhat contemporary to traditional furniture on a budget, and highly recommend you ask for Nick.

Can't wait to get our new couch and loveseat from Ashley's. Paul was great. He explained everything really well told us about our financing options and we are happy with the price.

Jolene was so helpful, friendly and knowledgeable! I told her what I was looking for and she helped me find furniture for my bedroom and living room. She was fantastic!!

Very good Service

We had the best experience at Ashley. Adrian was our salesman and he was wonderful! Very friendly and extremely helpful. We will definitely be back!

Initially we were very impressed. We felt this associate w truly had our best interest at heart. She confidently told us the furniture we ordered will be available upon our return from vacation. When we returned (end of January) we called to set up a delivery time and we're told it won't be ready to be shipped until the end of March. She knew we were furnishing our new home with this furniture and we pointed out we'll be without until the new arrived. With that information she assured us so confidently it'll be available when we get back. We understand that it can take this long and evidently we signed a form indicating this but it was buried in the paperwork that the associate very rapidly went through with us for signature. So, that's on us. But the associate was very misleading and basically untruthful. She fed us misinformation with absolutely no qualms about it. Won't be shopping here again.

Sectionals don’t last very long before the cheap wood breaks easily and the fabric wears fast.

Basia and David were super-helpful in helping me visualize and fit the needs of my apartment space. Great, easy experience compared with other stores. I can’t wait for the furniture to arrive.

So excited for my sectional to come in. Teresa did a great job helping me out and explained everything clearly. She answered all my questions both times I was in.

The shopping experience was excellent! No sales pressure at all! And the delivery was great!

Very pleased with Joseph’s skill and service.

Moe was very, very helpful! She seemed to know where most things were too. One thing I loved about her was that she was not afraid to have fun. She laughed and joked with us which made the experience even better!! She definitely deserves a raise! 😃 I got you my girl Moe- Twin #2

Our delivery driver Nic was absolutely professional and very courteous and explained everything he needed that we ask. Thank you Ashly furniture.

I really enjoy shopping at Ashleys, when we go we must work with Basha she is soo sweet and knowledgeable. When we go she listens and she literally takes off giving options. She never fails, so experienced and her knowledge of furniture, mattresses etc. amazes us. We appreceiate her talent and most of all her pure honesty. And just knowing what were looking for. Basha knows her stuff.

Brittany was extremely helpful and great to work with! After taking the time to find out what we were looking for - she showed us the perfect pieces. Delivery went smoothly, Nick and Nate were awesome!

Jolene has been an absolute lifesaver when it comes to our furniture needs. She’s so genuine and thoughtful about our budget, and she’s super knowledgeable about design elements. She suggested that we show her our floor plans and photos so she could better understand the style of our home. She never tried to push us into buying anything we didn’t need, and she always made sure we were getting a fair price. Thank you Jolene and God Bless.

Our visit was quick and easy. We came in already knowing, in general, what we were looking for. Brittany approached us immediately and pointed us in the right direction.

Great experience and very helpful! Ask for Naf he was great.

Great financing options, great selection, & overall a great place. The sales are wonderful around all holidays & I had a great experience with the help of the beautiful Mrs. “Jolene” she never once tried to sell me, she has great taste but also knows how to put together something nice on a budget. She will answer any questions and go above and beyond to find them if she doesn’t have them. She is honest, admirable, and understanding. If you are looking for quality furniture to upgrade your home, Ashley Furniture is the place! And make sure to ask for Jolene she will take very good care of you!!

Staff was very friendly and patient, I definitely took my time in there. Lots of great furniture and I finally decided on which set to go with and they even let me make the purchase the next day via text, so that saved me a trip back out there. Very happy with the experience.

Great Store. No pressure sales. Delivery was excellent and the two young men did a very good job. Excellent

We were greeted very kindly when we walked in the doors by Adrian. He then proceeded to explain where everything was and asked what we were looking for. He then showed us many different models and styles. As we tried out different ones he simply allowed us to experience each one without pressure. Then what was most impressive was his knowledge and kindness to help us find what we were looking for in the price range that fit our budget. Adrian was patient and thoughtful the whole time he was working with us and allowing us the time and space to process all the different styles and models. We appreciate all he did in helping us find exactly what we were looking for.

Jolene met us at the door and made us feel as welcome as can be. She asked what we were looking for and showed us where to look. After showing us several options she then gave us time to browse at our leisure. She checked on us and answered all of our questions. When we made our decision she made the transaction very easy. She was easy to work with and she was very pleasant. We could not have asked for a better experience.

Our product specialist Adrian was engaging and knowledgeable! He made us feel like old friends and made the process enjoyable.

Naf was very attentive informed of options explained warranty, listened to us as we searched for couch. When requested, he gave us time alone to discuss and make decision.

Working with Naf Maloley was a good experience, he was very knowledgeable and very helpful , thanks again Naf

Nick did a good job splaning

Very nice experience working with Nick. He was is very knowledgeable and helpful. We’ve been needing to make updates to our bedroom for awhile. He made us feel comfortable with our decision to move forward with our purchase. Thanks Nick, you rock!!

Jolene was so helpful and she made sure we got what we wanted, the way we wanted and as soon as possible! She did her best to have us leaving the place content! Before her Nick was also super helpful! I can’t wait to get my sectional sofa in!!!!

Paul was very helpful and informative

Very quick and professional Natasha met all my needs and expectations when shopping.

The couch came to me with the back falling off, big gaps between each piece, seams don’t line up. Horrible customer service.

Marissa was so helpful and fabulous to work with - our experience with her was exceptional! Our whole home is furnished by Ashley and this isn’t our first experience with this location. Our purchase was just as easy today as it was 7 years ago. Marissa took the time to speak with me on the phone before we made the trip up, worked one on one with my husband and then dealt with us as a whole family. She was great with our kids as well, especially our special needs little guy. Based on her recommendations and experience, she was able to help us select the perfect pieces for our home that fit our needs. We’re happy walking away with a new massage base for our current Ashley frame and a love seat for our man cave!

Jolene was awesome. I'm very happy she helped me out.

Natasha was very helpful!

Great help from the sales personnel. They helped us find what we wanted. Thank you for your kindness!

Great looking furniture displays, friendly staff. Lennon was very obliging and helpful!

great service

Paul did a great job showing us a mattress and giving us a package deal with a purchase of a couch