Ashley Store | Mishawaka, IN 46545

Everyone’s so kind and friendly! Great happy clean environment! I was in a rush today, and they made it all happen within my timeframe! Shout out to the lovely lady I call Luanne .. her real name is (TONYA DEGRAFF)! She is the BOMB . COM! Get in there and buy some furniture and request her!

Excellent customer service with Nick. We can not wait to receive our new furniture!

Our sales rep took a great deal of time with us.

We had a great experience shopping at Ashley Furniture in Mishawaka. The team, especially Lennon and Naf, were very professional and helpful. They helped us get a great deal, arrange a good pickup time, and didn’t pressure us into any unwanted sales. This company seems to espouse good family values and care about people. We would shop here again.

The store was great the delivery team was AWESOME Phil and Colin was TWO GREAT and caring you are fortunate to have them

Shopping experience was great. However the bed was delivered and set up damaged. Instead of replacing the footboard, they sent repairman to my home where he spent 2 hours and was unable to fix. They still will not replace and have unassembled my bed to take the piece back to their shop. So in addition to having to take the morning off work, I will have to take more time off for them to return the piece and reassemble the bed.

Adrian was great! Friendly and knowledgeable. Highly recommend!!

I was really pleased with the level of customer service from my salesperson Earnest Fowler. He went above and beyond!!!

Friendly , and attentive

Had a great experience at Ashley Furniture ! The moment you enter you are greeted with a smile. Our sales associate Paul S. Was the absolute best very attentive and knowledgeable.

Nice selection of furniture and good location. Will set up and deliver within a 50 mile radius.

Best prices and value. Ask for Marissa when you go she is the best! Very knowledgeable, no pressure, great experience!

Had a great experience with Ashley. Our salesman was very helpful and patient with our purchase. I highly recommend Ashley for your home furniture needs.

We purchased several family room pieces from Ashley Furniture. Our sales person Basia was very helpful and kind. She made the process fun and simple. She was very knowledgeable and even made sure to find pieces that my tall husband would feel comfortable in. The delivery crew, Paul and Adam, were very friendly and took great care while placing the furniture pieces in our space. We would highly recommend this store.

this is my first internet furniture purchase. the process went exactly as described. thats great! delivery was great too. the bad is how long it took to get the delivery. the cost of the delivery is high. the chair is faulty as it wont fully assemble. the back wont fully clip to the bottom. and i can imagine how long and how much effort it would take to replace the chair. considering how long it took to get here, there is no way i am going thru that. all those are things Ashley, as a company, is in control of and can improve.

We had a good delivery. The young men were professional and polite.

Marissa was great to work with! Selection was great and delivery info was very quick to get!!! 5Stars!!!

Adrian did well in meeting our needs. He was kind, professional and effective.

BUYER BEWARE!! THEY OFFER 1 YEAR WARRANTY FOR EVERYTHING IN THE STORE BUT THEN WHEN YOUR FURNITURE BREAKS IN 10 MONTHS DUE TO BEING CHEAP JUNK, THEY THEN WANT YOU TO PAY $125 SO THEY CAN PAY A 3RD PARTY TO SHIP IT DOWN TO FORT WAYNE TO THEIR SERVICE CENTER, WHERE THEIR SERVICE CENTER TAKES A 1 OR 2 WEEKS TO FIX SO YOU WILL BE WITHOUT YOUR FURNITURE WHILE ITS FIXED FOR WEEKS!! HOW IS THIS AN OK METHOD FOR A WARRANTY? FOR STARTERS IT SHOULD BE FREE TO MAKE WARRANTY CLAIM AND THEN SECOND WHY NOT FIX IN MY HOUSE? BUT INSTEAD IT HAS TO BE SHIPPED TO FORT WAYNE TO BE FIXED AND BE WITHOUT FURNITURE FOR EXTENDED PERIOD OF TIME? SO ESSENTIALLY HAVE TO PAY $125 AND SIT ON FLOOR FOR A WEEK OR TWO AND THIS IS THEIR WARRANTY CLAIM AND IF YOU TALK TO ANY MANAGER AT THE STORE, THEY WILL TELL YOU THERE IS NOTHING THEY WANT TO DO ABOUT THIS AND ESSENTIALLY DEAL WITH IT AND THEN THEY HANG UP ON YOU ON THE PHONE!! JUST NIGHTMARE TO DEAL WITH AFTER SPENDING $1300 ON FURNITURE FOR IT TO BREAK IN 10 MONTHS!!!

Was super easy to work with Naf! Explained everything and overall a great experience!

Tonya was amazing!!! Listened to us and got exactly what we were looking for!

Tonya and Michael were great to work with them helped me pick out the perfect furniture to go on my airbnb!!

Paul Scornacchi was very helpful to us and nice got us a great deal. Thank you Paul!

Very happy with the service received from the sakes staff! Received the furniture in a timrly fashion. So far completely satisfied.

Nick was extremely nice and helpful. Worked around our price range and the style/color we were looking for. Great guy and great customer service!

Had a wonderful experience. Our sales consultant was very helpful and accommodating. Loved the furniture we decided on

Lennon was very knowledgeable and gave good recommendations based on what I told him I was looking for.

Rose, the sales person, was wonderful! Very helpful, patient, and friendly. I had a great experience and would definitely recommend!

Jolene was great

Very courteous; non-pretentious, sales associate. Explained everything throughly to us. Readily available to answer any/all questions we had. Looking forward to receiving our purchase!

Needing new furniture?... Naf is your guy!

Lennon was absolutely great! My husband and I came in with an idea, and with Lennon’s help, we were able to make our dreams come true. Lennon helped us pick out a beautiful bedroom set and helped us choose each piece to fit exactly what we needed for our space. He was so friendly, and honestly made our experience 10x better!

Great customer service and delivery

I’m very pleased with my service. NAF was very knowledgeable and patient and spent a lot of time helping me find exactly what I was looking for. A few things needed to be tweeked at the end so Marissa stepped in and helped out. Thanks for helping me with everything!!

Lennon was great to partner with for our new sectional purchase. He showed us many different options, while making sure to listen and understand what would work best for our family's needs. We are very excited to update our living space with a much needed upgrade. Will definitely be back for future furniture upgrades.

We had a wonderful experience and Paul Scornavacchi was very helpful!!!

Naf was great and made the process easy

Paul was very knowledgeable about the various types of bed and helped me pick the right one for me and my budget.

Paul was amazingly helpful and got us exactly what we needed in a really timely fashion!

Friendy service, listened to our needs. Paul was not a pushy salesman ( I do not like that at all if they are pushy ) I leave the store if they are! Paul was very helpful.

We went into Ashley Furniture looking for a new bed. We were greated as soon as we walked in with a bright smile and happy personality from Basia. Once we found what we liked she did everything in her power to make sure we were approved for financing. She went above and beyond to help us with our purchase. I would definitely recommend for anyone whose looking for quality furniture with great customer service.

Paul gave us several options for what we were looking for. There was no pressure and he was very knowledgeable about the sofas.

Sawyer was the absolute best! He not only was helpful and very personable. I had called earlier in the day to see if a couch I liked online was available in the show room and he contacted me via text to ask if I had any questions before coming later this evening. I was able to send him pictures and names of certain styles of sofas, chairs and tv cabinets and he was able to clearly communicate what was in stock in the show room. We have three young children, so being able to feel like he already knew what we were looking for made me feel at ease. Our visit was able to go more smoothly because of this, which both my husband and I appreciate! You can tell Sawyer takes pride in his work and has a great work ethic. I couldn't recommend him more. Thanks Sawyer!

Super easy to work with!

Jolene was amazing! She made the buying experience super easy and informative. My wife and I 100 percent recommend this store and Jolene.

Earnest was very helpful!!

Marissa and Jolene were joys to work with and provided amazing service!

Service was outstanding! We highly recommend Ashley furniture

Basia was very helpful, I highly recommend! 5/5

Went in last week to price out a bedroom set, not only were the prices reasonable my sales person Sawyer did a fantastic job of telling me all my options and pricing it different ways for me. I explained I needed the set before a house warming I had setup that’s when Sydney behind the desk took over. She had my stuff ordered and scheduled to be in house before I left the store. It was just a great experience all around with the most helpful staff I could have wanted.

Paul was fantastic! Helped a ton

Sawyer at Ashley furniture was very helpful. Helped us find 2 recliners that were perfect. Sawyer was willing to let me take my time figuring out which recliner worked for my needs.

Sawyer was great to work with and was a big help in making all of our furniture decisions!

Went there looking for a sofa. Wasn't sure what to get but Chad Y. was extremely helpful and not pushy at all. I'm always unsure if I'm going to get somebody like that when going into a place like this but that was certainly not the case today. Definitely recommend Chad. Helped me in ways I didn't expect.

Very positive experience with purchasing a lift recliner. Initially, David Melendez showed my wife and I the available products and how they functioned. 2 days later David wasn't there but Paul Scornavacci helped with our purchasing the product.

Loved the experience, had just what my wife was looking for. Very proffesional and answered any questions we had

Sawyer helped us, what a great, down to earth, knowledgeable and friendly salesperson he turned out to be! I can't say enough good things about him and our experience! Zero pressure. Went the extra mile for us. Answered all of our questions. Joked with us. We left feeling great about our purchase, the cost and felt like we had an additional family member!

Great experience

Beautiful qualify furniture, and excellent service from purchasing to the white glove service. 10|10

Paul, my Product Specialist, was very knowledgeable. He was patient with me while I took my time and he helped me pick out all of the furniture for my new house! Highly recommend.

Such a great selection of furniture and the deliveryl and assembly of our purchase was handled expertly!

Great service !!

Ask for Raf Raf was more than accommodating to me and so very helpful with all my needs in the near future…… I’m so very grateful for the speed of the sale and delivery, as I am having an upcoming surgery very soon….. giving Raf 5 stars for his professional work and helpfulness ….

Quick and easy .

We worked with Naf, and he was great. We spent several hours going back and forth on our decision and Naf answered all of our questions, gave us great suggestions and explained all the features of different pieces as well as fairly and honestly describing all aspects of pricing. He was patient, polite, friendly and overall excellent. Definitely ask for Naf when you come in, he will make sure you are taken care of.

The sales staff, designers ,and finance department are the most knowledgeable and experienced in assessing our home decor . We came into Ashley, and furnished each room of our home in a distant state. They assured us with the help of Marisa that we would be able to move in comfortably and that they would deliver and set up ! They showed us quality furniture at prices that were very reasonable and met our expectations of comfort and beauty! We are extremely grateful to Ashley for making our house a home!

Very helpful!! Had not planned on purchasing when we walked in. Waiting for new mattress to be delivered. Both sales persons were very knowledgable. Just a little over repeating of “benefits”.

Thank you, Rose, for your assistance in finding a pair of lounge chairs and a table and chairs suited to our newly remodeled kitchen/family room. They will be a useful and comfortable addition! We look forward to receiving them intact in a month or so.

(Translated by Google) I am delighted with my purchase thanks to Paul Scornavacchi who was the one who assisted us and listened carefully to our needs and helped us find exactly what we were looking for. (Original) Estoy encantada con mi compra gracias a Paul Scornavacchi que fue quien nos atendió y escuchó atentamente nuestras necesidades y nos ayudó a encontrar exactamente lo que buscábamos.

First time at Ashley's. Loved the arrangement of the furniture and wide space. It felt like there was so much more to see compared to other stores. The staff was also helpful and informative. Please ask for Naf

Arrived early. Very fast setup.

It was a very good experience salesman was very helpful and professional

Sawyer was very professional and friendly! We would recommend him to family and friends.

Sawyer was a delight to work with. Polite, knew his job, helpful and made it easy to shop. Enjoyed visiting with him, he's a good listener as it was a tuff day for me personally. I'm so excited to get my new furniture. Store is very nice and clean Thank you Sawyer for a great experience.

I was looking for a piece of furniture that is not much in demand these days (Corner TV Console) and although they had none available, the sales person , Paul S., went above and beyond to search their product databases, warehouses, etc ... to try to find one for me, which took a good deal of his time. And, although he did not find one, I spied a bedroom set that I liked when leaving and Paul was very helpful & knowledgeable with the product details, financing, deliverry, etc .. and eager to inform me that it was 50% off. And, because I needed a new mattress, he directed me to the mattress dept and put me with the mattress expert & store manager, Marissa, as this was not his area of expertise. Marissa was extremely knowledgeable and spent a great deal of time to explain the differences in the various types of mattresses and manufacturerers. Both Paul and Marissa provided excellant service and I ended up buying the BR Set, Lamps & Mattress and was very impressed with their outstanding customer care! Also, received outstanding delivery service! Because the home is not my primary home, I wasn't going to be there for immediate delivery. But I had plans to fly in 45days later and was assured that would be no problem as they could hold the items for up to 90says in their warehouse which was perfect. Even though delivery was very late (8:45pm), I was very glad as I had flown in just for the delivery and requested to be the last delivery of the day. I just didn't realize they delivered that late. I thought it was awesome. And, the 2 delivery guys were very helpful and considerate. They helped move my old furniture out and quietly and efficiently brought in and assembled the new furniture (Bed w/many bed rails), Dresser, Night Stand, and Mattress & Box Springs). I couldn't have been more pleased with the overall service from start to finish. It was a 100% perfect experience!

I purchased new living room furniture from Ashley and was very impressed with Basia who assisted me. The furniture is great quality and Basic went out of her way to show me several different options. I will definitely make future purchases at Ashley.

Very friendly and polite. Made us feel at home

Very informative and friendly. Love doing business here

I have shopped most of the stores in the Michiana area and I decided on purchasing from Ashley Furniture because of the quality and selection they offer. I would also like to recommend that you ASK FOR NAF to help you as he is extremely knowledgeable about all of the furniture in the store.

Ernest Fowler was our sales person and did a great job helping us to find the oversized recliner we needed. The entire staff were friendly and professional we will be sure to check with them for our future needs.

I went in to Ashley Furniture because I received a coupon in the mail and I had moved recently, and I needed a few things.i didn’t want to spend a lot, since This would most likely be my last house. I had several sales people come up to me and trying to make a sale. I didn’t want that, I just wanted to walk around first. Then, when I got to the back of the store, a lovely young lady came up to me and quickly answered a question I had about color options. Then I told her I was looking for a blacking dining room table. She immediately knew that they had 3 styles, and brought them up on her iPad. She never pushed, she is so very knowledgeable and skilled at what she does. Her name was Jolene. She even pulled up my house so I could show her where I needed things to go, and she was super helpful (even gave me some color decor suggests that were fabulous.) She never tried to over sell, but she just showed me everything I wanted to look at from recliner sofas, table/ chairs, lamps end tables, and even art work! Ended up buying it all and the prices were great! She made it so easy for me to quickly find all things needed. She kept me under my budget as well. She is an incredible asset to Ashley!! Treat her good!

I'd like to give Paul at Ashley Furniture a 5 Star Review. Our sales associate Paul was very patient. kind, and full of knowledge on a recent Furniture purchase that we made for our grown daughter. I highly recommend Paul who also worked with us find the best deal. The Furniture arrived way ahead of schedule and my daughter and I were thrilled at how the Furniture looks. I highly recommend Paul.

Was supper helpful with everything we needed in the whole process

Naf was fantastic. Very knowledgeable about the product and he also listened to what we were asking for. Took the time Make sure we found exactly what we wanted. Definitely recommend and we will be back for sure!

Matthew and Ernest were VERY helpful with our living room couch shopping! They were able to find a couch that fit our needs, our style, and our individual preferences. Loved working with them. They made the experience easy and stress free!

Found what we needed at a good price thanks to Nick.!

Great sales staff

My husband and I went into Ashley furniture today to look for a couch. We were greeted by Naf. We told him what we were looking for and he showed us a couch that matched our needs. He is very knowledgeable and Helpful. We also looked at mattresses. Since that’s a purchase you have to live with for 10+ years you want to make sure that you get the right one.Your going to want to ask for Naf. He will do more than just answer your questions. He asks questions to understand what would best work for you in terms of health, comfort and budget. Then he explains what it’s made of, how it’s built and what to expect about the wear of the product. They also have a great warranty option. You can’t go wrong!

Sawyer was great to work with!

Paul was very helpful and made sure I got the best deal for me

The delivery was excellent. The furniture brings in an amazing atmosphere.

Basia was great to work with

Marisa was great to work with. I couldn’t get into the store so we did everything over the phone. She was very responsive and proactive sending me drawings to confirm my choices. Very kind, responsive and proactive!

Love my new furniture.

We had a very good experience at Ashley furniture. Salesman Matthew was helpful and informative without hovering or pushing us to purchase.

Adrian was very helpful and even helped me find the chair I needed online, I enjoyed having a nice sales person and not someone that was pushing me.

NAF was wonderful to work with! Thanks for your help and advice!

Had a great experience at Ashley! Marissa was so wonderful - very knowledgeable and insightful, she helped us immensely with decision making. Thank you Marissa!

Drew was very friendly and helpful and made my shopping experience very enjoyable. He was knowledgeable and took his time helping me select the chairs I was looking for. Thank you Drew!

Large selection of items to choose from. Our salesman, Lennon, was great to work with and very personable.

The sales team was very knowledgeable and did a great job of showing us all the options for the couch we were looking for. We are very happy with our purchase. The delivery team was courteous and quick but careful.

Lennon helped us create our dream home and we truly appreciate him and drew for helping us create our dream home truly appreciate these men thank you guys at Ashley’s furniture store- the delivery guys were amazing we are in love with our furniture pieces definitely recommend purchasing from Ashley’s !

Employees were friendly, answered all our questions and gave us a great deal something we could afford, Thank you guys so much!

Had a 5 star experience with David very knowledgeable with our decision making on the purchase. Thank you

Online is easier than shopping in the store. No hassling salesman. Delivery team was great. Very fast and efficient.

We went to Ashley looking for a new bed for our daughter not knowing exactly what we wanted, and Jolene was so sweet and helpful! Our daughter is thrilled with her new bed, and we are very happy with our experience here!

Sawyer was absolutely amazing! 10/10 recommend.

We worked mostly with Sawyer and I believe one of the female managers (terrible with names). Both were kind, showed us a lot of patience as we decided on what we wanted and worked hard to meet our expectations. Our delivery guys Brandenn and Joe were great too! I would recommend Ashley Homestore to anybody!

We were welcomed the second we walked in the door and Paul was so incredibly kind and helpful. His product knowledge was very impressive and helped us a ton in our decision making process! He helped us find exactly what we were looking for and worked out a great deal for us! Thrilled with our experience and will definitely be back!

Had a great experience today - went in for a dresser for my son and the salesman, Sawyer, didn't hesitate to show me the deal section and didn't push the expensive pieces on me at all!! Then ended up buying an entire living room set because of the sale price and bundle deals... truly appreciate how not pushy they were!

My furniture is beautiful! The delivery men were very courteous and did a great job! I will be purchasing a few more items in the near future to complete my sunroom decorating.

They have a great variety at a fair price! My bedroom set looks great and was delivered hassle free!

Adrian is amazing to work with! He has great taste in style/fabrics etc. We have bought many things from ashley and we are always happy with the items.

Went in just to look and the salesperson was so great to work with, purchased what I went in for.

Paul and the rest of the staff were great! Worked hard to get me the best price for my sectional! Thanks guys!

Very professional staff, I would like to thank Naf for helping us in finding the couch and sofa we were looking for. He is very friendly and supportive.

It began with a phone call to Ashley's on Grape rd in Mishawaka and a sales person who took the time to answer my questions over the phone. My husband and I then went to Ashley's and asked for the sales person that helped me. Naf Maloley. He did great. We ended up not only getting a couch that we were looking at but a recliner and 2 end tables as well. The financing was easy and great terms and our furniture should be delivered in about 2 weeks. Can't wait. Thank you so much Naf!

Great place to shop. We love our couch and love seat. Delivery was prompt and young men were great. We difinitely would go back to the store in the future.

Buying my furniture was a wonderful experience at Ashley. Naf was very helpful, knowledgable and not a pushy salesman. I will recommend Ashley Furniture to everyone.

Working with Naf was a very good experience. He was very helpful and knowledgeable with answering our questions. Thanks a Bunch Naf aka Fan spelled backwards. :)

Ask for Naf!! Great service! Very efficient!

Great experience. From very friendly and helpful sales personnel to the fast and friendly delivery personnel, everything was a fantastic experience and a beautiful new chaise for the living room.

Jolene was easy to work with!! She did a fantastic job!!

We were very pleased with our experience with Ashley Furniture. I took one star off because I had wished they had more choices for sofas (not sectionals), especially in smaller pieces. LOVED the delivery team!! They were polite, friendly and did a great job bringing in the furniture and setting it up.

Great Service

From the minute I entered the store to the scheduling and time of delivery everything was perfect. Basia who was our salesperson was amazing. I felt like I made new friend that day when I left. The delivery people were kind, efficient and respectful. Loved the extra touch Ashley included with the two beautiful bookmarks with quoted Scripture. And of course the furniture is wonderful. Exactly what I was looking for.

Mister Scornavacchi has been very accommodating, helpful, and patient in guiding us through the purchasing process. We’ve had a great experience so far and feel confident in his service.

Recently purchased a sectional at the Ashley store on Grape Road. Sawyer greeted us and we told him what we were looking for. Showed us options, answered a few questions and left us to make our decision. Very professional, would definetly shop there again.

Adrian was a fantastic help in choosing a new sectional for our living room. He was very informative and realistic!

Just wanted to give a shout out to all the people looking for high-quality furniture they should really check out Ashley furniture store in Mishawaka speak with Naf because he has top-notch customer service, and he will go the extra mile to ensure that you are satisfied with your buying experience. And all of their furniture is of high-quality, and made by Ashley furniture company.

Had a great experience shopping at the Mishawaka location!! NAF helped us with any questions/concerns we had on the furniture. If you are looking to buy something new definitely stop in and ask for NAF!! He made our shopping experience a smooth and non stressful one :)))

Drew never once told me there was a three day cancellation policy. I don’t have the paperwork anymore because my ex stole it from me so I can’t even see if it really says that. I was under mental duress when I signed the papers and ended up in a mental hospital for some time during that 3 day “grace” period. They don’t care. They refuse to work with you. I have no money to pay this back and will have to file for bankruptcy because of what my ex did to me. They don’t care. Shady business practices and will NEVER buy anything from them again!

Customer service was excellent! Friendly service awesome deals!

Sawyer and nick were great dudes. Thank you to the both of them for helping Hannah and I with our first purchase together.

My shopping experience at Ashley was great and Tyler made it fun! I even purchased the pillows he picked out for the couch. Can't wait for the furniture to be delivered.

I had to wait 6 weeks for my furniture which I knew. Requested for another accessory and never heard back for Sales person K. Got a confirmation call and scheduled delivery. A week later, got another call to schedule delivery. I let them know I had delivery set up. They did not finalize it on their end. Manager R. had to work extra hard to get my furniture delivered before my guests came in. Nail biting experience.

We had THE BEST experience at Ashley furniture! Tyler was so wonderful to work with, he was super friendly, very knowledgeable and not “pushy”. He let us take our time, answered all of our questions and treated us like friends. It was his salesmanship that led us to purchasing our furniture from Ashley!!

Adrian did a great job. Stayed with us the whole time and took care of my wife’s many requests

Very good experience! Really fast and friendly shipping people!

We received everything we ordered and it was delivered very professionally Thank you

I never thought I’d be in the position to have to replace all of my furniture. From the moment I walked in, Nick was amazing. We just started walking through the store, no pressure, I saw what I liked and he helped me get the best deal. Very impressed with the quality of products and staff.

We purchased a couch and love seat less than a year ago. I'm happy with the purchase thus far but not the delivery. We paid for the white glove and the white glove service and set up was not rendered. My husband called multiple times to get the money back and got the run around with whomever he spoke with. We set up our furniture and removed our own trash. I was happy to pay the standard delivery fee but not the extra I paid for the above and beyond services. I do not recommend the over sell of the white glove services.

I was dissatisfied with the length of time it took. I know it was a lot of pieces. But at the time of purchase the salan told us 4-6 weeks. It took 16 weeks. And the only way to get updates was if I called them. However the delivery communication and timing was perfect once everything was received. And the 2 delivery guys were excellent

Ashley furniture in South Bend, Indiana is a fantastic option for anyone seeking quality furniture. The sales team, particularly Paul S.was extremely helpful during our shopping experience. Paul offered various suggestions, layout, and color options that perfectly matched our needs. Once we chose the color and type of living room sectional sofa, the staff also provided valuable design tips for my wife. There was no pressure to buy, just friendly and helpful advice. The prices were excellent and the furniture seems sturdy and durable.

My experience was excellent from the time I walked into the store I felt very important Rose the sales associate cared about my needs and wanted me to be happy and satisfied with my purchase and I am!!

(Translated by Google) It was a pleasure to have purchased at Ashley store, they treated me with great professionalism and attended to my needs. And having people who speak to you in your language is even more pleasant. The sales representative Tony Hernandez is a great person, I would love for the next purchase I make to be with him. 100/100 + . 👍 (Original) Fue un gusto haver comprado en Ashley store me atendieron con mucho profesionalismo y atendieron mis necesidades. Y tener gente que te hable en tu idioma es mas agradable todabia. El representante de ventas Tony Hernandez es una gran persona me encantaria que la proxima compra que haga sea con el. 100/100 + . 👍

No pressure sales. Naf is an excellent salesman! Didn't follow us around but was close by when we had questions. He's the guy you need when you want furniture. Ask for NAF

Marissa was really helpful with our purchases! Can’t wait for our delivery!

Real happy with our experience our Sales person Adrian Jefferson felt more like a friend not a salesman . Thank you so much.

Our experience with Ashley furniture is always good! Naf was our sales representative and he did a great job very professional and knowledgeable.

Jolene was top notch. She help me get what I wanted at a reasonable price. I have shopped Ashley furniture many times. Customer service is top notch.

Sales staff are friendly and helpful in finding pieces that will work in my design.

Good experience

Excellent service. Really appreciated Mr. Jefferson. True professional

Beautiful selection of furniture with very helpful sales staff. I recommend this store.

Sawyer was great and helped me find what I needed.

BUYER BEWARE!!!!!!I purchased a recliner at this store. The cost was 1000.00. When I got it home it was broke. I have been fighting with them everyday to get my money back. They have finally given me back everything but 249.99 and told me I would have to pay 249.00 to ship it back. I am still working with my credit card company to get the rest of my money from them. I told them I am not paying to ship something back that was broke when I got it. I had to take it back to the store because they refused to pick it up. That also cost me money to rent a truck to bring it to them. I am finding more and more people that have had issues with them. I AM BEGGING YOU DO NOT BUY ANYTHING FROM THEM. They do not stand behind their products and when there is issues with them, you will have to fight to get your money back. They are crooked and very unprofessional. They will rip you off and their customer service is the worst I have ever seen. If you still decide to go there don't say you weren't warned before hand. VERY UNHAPPY AND WILL NEVER GO THERE AGAIN!!!!!!!! I just found out there are two Facebook pages dedicated to poor service and reviews from Ashley Furniture with one directly toward the Mishawaka location…Highly advise reading the pages before making a decision to purchase from here! Thank you, Maureen Gray New comment: From your response to my review it is clear that you didn't even read it. I have already brought the piece of junk back to your store. I am having to fight with you to give me back all of my money. You expect me to pay 249.00 to ship something back that was broke when you gave it to me. That is absolutely insane!!!! You are sneaky, underhanded and a con artist. Anybody that works there should be ashamed of themselves! I would never work for such a horrible company that rips off customers and treats them with blatant disrespect. You are all a bunch of dishonest people!!!!!!!!

Marissa was so sweet. Our first time in and she treated us like long time customers & helped us find something with availability for our move in and called another store to help us get everything on time!

Wonderful experience!!! Highly recommended!! Matthew Merkner did a wonderful Job!!!

Love the look of my furniture. Delivered guys Jonathan and Paul did a great job and very respectful of my home.

Needed a small chair for our home and stopped by on a busy weekend - we were immediately greeted and taken care of by Tyler who helped us pick out just what we needed. Good selection and staff was very helpful!

My husband and I have loved Ashley’s for years, and recently went in to replace our apartment furniture (from them!) with newer pieces better suited to our new house. Tyler was able to quickly and easily get us set up with a new sectional that will be perfect for our space.

Johnathan and Paul were very courteous and professional!

Nick and Phil were great - very friendly and accommodating with our furniture delivery today! They were awesome!

Thank you Nick and Phil for the smooth delivery and expert care, I love my new dressers !!! - Rita

We went into Ashley in Mishawaka and Basia was our product specialist. She undstood our needs and helped us pick out the perfect sofas, coffee table and end tables for our home. The delivery guys came today and they were wonderful too. They had our furniture set up and ready to use in no time. We will be using Ashley in the future for all of our furniture needs.

Great service, great products and amazing on the delivery

Naf was very helpful with helping me find what I was looking for.Most of the furniture was in when he said.

Great service from Drew. Very helpful

Very helpful trying to find a sofa for my needs ( sizes, color, configurations, etc.) Followed through with pics of my choices.

Jolene was amazing to work with! She greeted us and asked if we’ve ever been there before. When we said no she offered to show us around and asked what we were looking for. She took the time to actually connect with us and help us find the dresser we were looking for. She even help us order it since they didn’t have it in store. I would definitely recommend shopping there and ask for Jolene 😊

Mr. Moran was a very polite, knowledgeable, and efficient associate to deal with! Not only did he find us a beautiful sectional, but he also saved us a pretty penny around labor day! Thanks Tyler!

Naf throughly explained everything i needed to know in order for me to decide which mattress would be most suitable for me plus allow me to take advantage of the Labor day sale. If you need something just ask for Naf!

Paul S was extremely helpful and walked me all around the store as I was looking for a couple of different things, he even checked on his side for a size I wanted. The store is very clean and everyone is very helpful. Thank you to Drew for the details on the base. Great store highly recommend. Delivery by Shaun and Alex was awesome. They paid attention to detail and took care of everything.

Nicolas was great to work with. Took his time with us making our discussion. Thanks for your help.

Salesman Nick (Mishawaka store) is the man. Ask for him. He gets things done. Extremely satisfied with our purchase and experience. Will be sending business his way.

Great customer service and helped us find exactly what we wanted at a great price with awesome financing options! I would highly recommend going here for all of your furniture needs! Thank you Paul for all of your help!

We had a great experience buying mattresses from Ashley with our sleep specialist, Nick. Easy to work with and a quick process!

Sales people very helpful

I love my new couch!!! Paul K and Adam J were so professional and delivered my white couch with no stains! I am so happy I got these two delivery man! They were also very mindful of my neighbors in my apartment.

We went today to just "look" at living room furniture. Paul was so attentive and informative without being pushy that we ended up taking advantage of the Labor Day sale and made a purchase. Ask for Paul if furniture is in your future!

Matthew was easy to work with and very helpful. We appreciated his assistance in finding a dining room set

Great service at store and delivery. My only regret is that I didn’t pay the additional cost to have them assembled before delivery. Now I have to work at getting that done 😐

We worked with Sawyer and he was extremely helpful! Highly recommend him!

Rose was great to deal with in the showroom and the delivery/setup crew were very efficient and professional. Great experience all the way around!

Ordered a sectional, love it. Prices are fair. I just wish delivery was free if not far.

Naf was great. Made us a great offer. ASK FOR NAF

Our experience with Rose was good. She was very informative and not pushy about making a sale which we greatly appreciated. Since we were not in a hurry to receive our recliners, the wait time for them to arrive was not a problem. Rose was friendly, cooperative, and a pleasure to have helping us. She has kept us informed about our delivery schedule which we appreciate.

Sawyer reached out to us and helped us look for a bed frame that fit our cal king bed, then assisted us with the sale of a kitchen table, and price matched from online

Hassle free purchase. Received answers to all my questions. Excellent service.

Nick did a great job! He answered all our questions and was able to find us a couch that had everything we wanted plus stayed within our budget.

Great customer service! Highly recommended!! Ask for NAF!

Tyler & Malachi were amazing and helped us find the best deal for our buffet chest! Thank you!

Matthew was amazing and an absolute joy to get to know. He was very knowledgeable, professional, kind, took the time to ask questions and really find out what I wanted, and was very genuine and down to earth. He made the whole experience so extremely positive, and I’m so happy with my new living room furniture.

ASK FOR NAF! He was very helpful and led me to exactly what I wanted. Had limited time in the store but his service doesn’t stop there. Helped with my million questions by text to get the perfect configuration for me.

Shopped online and process went smoothly. Paul and Adam are the ones that came to deliver and set up our new couch. Very professional and efficient.

Naf was great to work with. The power went out, but Naf was still able to get the deal done for me. Much appreciated!

Great store and great service.

Was a great experience and very knowledgeable on the products.

My sales people were so, so good. My first one (Matthew?) spent a crazy amount of time me because I cannot make decisions for anything. I kept telling him he could help other people but he was committed to me and he was such a huge help. By my 4th visit. There I was ready to purchase and Matthew was gone. A beautiful and charming woman stepped in and although I made sure she knew that Matthew had helped me, she willingly put in all of the time to get the order and payment together …and it was a long time. I was so impressed w her bc I knew the commission would go to Matthew but she didn’t seem concerned about that. I loved that about her. I got her full attention even though I wasn’t really her client. My delivery men were above and beyond professional and friendly. Unfortunately for them, I needed them to do some extra..and then more extra…and then more extra moving of furniture. They were careful , friendly, professional, and so so helpful. It was raining and they were sweating but they never said one word of complaint. Those two men deserve a raise! I will be back!

Sales person was very helpful and patient during the purchasing process.

Happy with the product, sales support & delivery service.

Everyone was so helpful and we found exactly what we were looking for. We had an awesome experience!

Alex & Sean were amazing. Professional, kind, personable, and knew what they were doing. Great experience.

We were very happy with our experience at the store.

Good service

Very friendly and helpful staff. Nice selection of furniture. If the quality is as good as the people, we will be in great shape. Special thanks to Tony for his patient assistance.

We were shopping for a desk and Rose was very helpful in understanding what we were looking for in our space. We will definitely come back and ask for Rose. Her time and ideas were very appreciated- Thanks for making our experience easy and fun.😄

We had a great experience, our Showroom Advisor Drew, was excelent!

Sawyer did an excellent job of listening to what I was looking for and NOT looking for. He spent the better part of two hours (or more) helping me put pieces together. Not quite ready to buy but when I do I will ask for his assistance!!! Highly recommend Sawyer!!!

Great selections of furniture! Sales people are friendly and knowledgeable about their products! We will return for future needs!

Nick S was awesome

We just purchased a beautiful formal dining table, we had Naf help us, he was extremely helpful, showed us many options and was over the top friendly, i highly recommend you ask for NAF when you visit the store. Naf is extremely knowledgeable, and was patient answering all my wifes questions

We had a very nice time. Both sales people were helpful and friendly. Thankyou very much

Very friendly and set up the sectional to try fast. Great service very happy with furniture

The representatives were able to find a set in my price range. They were friendly and personable.

It was time to update our bedroom set. We've gone to Ashleys before and wanted to continue. This time we had Matthew help us decide between two beautiful sets. Matthew was very patient with us, down to earth, and courteous. Plan to return for more furniture in the near future.

Rose was very personable, assisting, & knowledgeable! Outstanding all around!

Nice furniture but as I put it together I am.not impressed by the quality of built parts. Sloppy stapling and no predrilled holes for the legs even though instructions indicated there would be.

Tony was a great companion on our sofa hunting journey! He helped us for over 2 hours as we tried out many different seating options. He didn't rush us and helped answer all our questions and helped us find options we wouldn't have found on our own. We ended up leaving with a combination of pieces from two different sets. We appreciated Tony's help!

Drew was very attentive and helpful narrowing down exactly what we needed and found us the perfect mattress set!

I recently visited Ashley Furniture Store and had the pleasure of being assisted by Nick. His service was outstanding! Nick was incredibly knowledgeable, patient, and attentive to all my needs. He provided excellent recommendations without any pressure, making my shopping experience seamless and enjoyable. I highly recommend seeking out Nick for top-notch service. Thank you, Nick, for your exceptional help!

Ask for Naf and Matthew! Superb service!

Had a very pleasant experience. Jolene was very knowledgeable and helpful throughout out the entire process.

Jeff Blackwell had us set up with a great bedroom set within and checked out in thirty minutes. He was approachable and helpful.

Both delivery gentlemen were wonderful! Pleasant, friendly and professional! And I love being able to use the app to see where they are in regards to time of delivery. Being able to track delivery is a definite plus!

This place is awesome 👌

Great delivery, In and out in under ten minutes. Love the furniture!

Ask for Naf! We came in to look pretty sure we were going to buy sofas from a different place. Naf greated us and immediately took us to what we were looking for and spent a lot of time answering questions and explaining features with no pressure. He was extremely patient and allowed us the time to make a decision with no pressure. As I was signing off on the purchase, my wife wandered off and bought a mattress as well. Naf accommodated that by combining the purchases for us and working it all out without a problem. Overall a great experience and I recommend stopping in even if ou think you've already made your decision.

It was a pleasure working with Tony to find the best choice for me. All of the staff were very friendly and helpful.

The delivery guys were top notch! Excellent!

The gentleman that delivered my couch was very friendly. Great Service

We love our sofa! Cameron was great. Very fun and professional. He made the whole shopping and buying process a breeze. We would go there and get all our household furniture, especially if we can have Cameron as our sales man. Thank you, Cameron and Ashley furniture.

Very nice sales workers, answered any questions we had and very informed about their product's. ASK FOR NAF

We had a great experience at Ashley furniture. We went in looking for a dresser and came out with a dresser and whole living room furniture set. Paul S was great to work with and helped us get the best deal.

Great Friendly Service

Awesome delivery service

Jeff was extremely knowledgeable and helpful to find me exactly what I was looking for

Go see Sawyer!

Naf was very helpful and walked us through the store multiple times. Took his time and ensured we were getting what we needed.

Jeff was very knowledgeable and attentive. He asked very great questions and helped point us to the right furniture for our home.

Marissa is extremely knowledgeable and helpful! Listens well and has great ideas. Had an awesome experience shopping with her.

Shopping at Ashley was so easy I was able to roam the store checking out all the nice furniture they have with no pressure from a salesman (Tyler) and answering any questions I had and when I had made my decision on what I wanted he was so helpful I will definitely go there again

Went in to learn about my different options for pressure relieving mattresses. I was greeted by Sawyer, who was absolutely wonderful, and he introduced me to Nick. Nick was able to answer all of my questions and gave me various options that would work for our family.

Service from team members was great from store to the delivery team. The furniture was in perfect condition and looks great.

Very satisfied with sale to delivery and the communication of the staff

Marissa was an incredible help as we shopped for some new furniture today! She was open and willing to listen to our desires, and she expertly showed us pieces that met them! We did not feel pressured but very much supported as we discussed different items. We will definitely be back to purchase from Marissa again in the future!

Polite, very helpful salesman and delivery staff!

Great place. Sales man (Naf) was also a great help.

Adrian was great! He helped us get the best deal and we are all set for the first apartment.

I am a returning customer and Joe my salesman was great got me the best deal that he could I will highly recommend him

Nickolas is a postive, tenacious salesman. He His knowledge of the furniture was helpful for us and this time we walked away with furniture. Thanks!

Walked in with no idea as to where to begin and Naf helped us with every step of the way! Very friendly and helpful! Will be coming back for every furniture need we have! Be sure to ask for Naf for the best experience!

We worked with Jolene and Adrian and they were both wonderful and very knowledgeable.

Walked in just trying to find something we liked and Naf greeted us really nice guy didn’t push anything we eventually found the couch we wanted and he help us get it set up for when we move. If you looking for furniture great place nice workers and ask for Naf

The guy Joe in their Mishawaka store was so helpful I purchased furniture for 2 rooms 😄

Everyone from purchase to delivery and set up was kind, patient and helpful!!

We went in to see what lift chairs were available. Naff was there and answered all of our questions. We were there for about an hour and he stayed with us and offered us time to speak alone when we needed it. He a great salesman and very knowledgeable about the items.

Nick was very knowledgeable and detailed to what I was looking for. The entire staff made it a very pleasant experience.

Very helpful. Answered all my questions and concerns. Made purchasing the sectional very easy.

Naf was accommodating and strived to provide good service. He was easy to follow up with and understood the importance of price matching. His goal was to do right by the customer.

Professional, friendly, not pushy. Delivery was even early. Very friendly and neat. Took care of picking up after themselves inside and out.

Ask for Naf he did a great job!!

Tony Hernandez was a pleasure to deal with. Very knowledgeable, friendly, and professional. Thanks for the great service.

Good service!!

Exactly what I was looking for in a furniture set. Ask for Naf!

Perfect delivery

Joe was extremely helpful, patient, and professional helping us select our furniture for our new home. Would highly recommend working with him & Ashley furniture.

Great deals and service at this store. You must ask for Basia—she was excellent!

Great

We had a sales lady that was exceptionally. Her name was Kennedy. She went above and beyond to help us and get us the best deal she could find she helped us pick out what we were looking for.

Great, efficient service. Highly recommend it.

We had an awesome young lady, Jolene help us with the details of our purchase of living room furniture on grape rd Mishawaka, IN. She knew exactly what she was talking about and we had a great experience & am very happy to say so. Thank you so much Jolene.

Kind very helpful experienced,

They are very friendly because they want your business and money, but have no actual interest in what’s best for you. I used a $300 coupon and the couch was the same price as if I’d never used the coupon. Online deals are very different from store prices which sucks, and you can’t use them with any coupons. When I went to the store I had intentions of working with Tyler who I previously spoke with, but Rose stepped in and showed me around the store, and in the end she ended up taking half of the deal although she never talked to me about the couch I ended up buying, resulting in Tyler not wanting to help me with the couch anymore, because he wanted to “see other customers”. Overall the people I worked with are very money motivated and I felt that’s the only thing they cared about. I did not like my experience with rose because she told me false information and was very rude in my opinion. I only bought my couch from this store because I thought it was the best decision for me. They do have nice couches, but very pricey.

Great Selection. Great Service. Tyler is great and a lot of help. Would recommend to anyone for their furniture needs.

(Translated by Google) Excellent service from the salesperson who assisted us and a store with a variety of products (Original) Excelente atención por parte del vendedor que nos atendió y una tienda con variedad de productos

Great service

Tony was very attentive to all of our questions and was a great help with our purchase.

Joe was amazing! He made our new sectional purchase easy from start to finish! If you are looking for new furniture head to Ashley and ask for Joe!

Matthew Merkner was a complete joy to work with. He took us straight over to the furniture set that we were looking for and then suggested an even better that we didn’t see. Would recommend him to anyone looking for their furniture needs.

Ask for Naf!

Had a wonderful experience here! Me and my husband purchased some sofas and coffee table. Tyler was working hard to get us what we needed. He was very kind and professional and was a pleasure to work with. In fact everyone in the store was really nice. It was a wonderful experience and we will be returning as we will be upgrading some of our furniture!

Arrived quickly and in perfect condition! Exactly what I wanted.

Cannot wait to get my new couch ❤️thanks Joe!

Good experience. Rose was very helpful! 😊

Great service! The delivery men were professional and did a great job!

Very helpful and staff. Matthew Merkner was very knowledgeable and helpful

Delivery were polite and efficient. The couch too 10 weeks to come in, which is too long to wait.

The service is impeccable! Tyler, even though he just started, was so knowledgeable and attentive! I will definitely go back!

Be sure you ask for Naf when you are shopping for furniture! He sincerely wants to help you find the best fit for you!

Recommended

i don't remember the name of the guy who helped me but he was awesome. super helpful, fun to talk to, easy process with everything. he was the youngest guy there i think. moved there recently if that helps.

Tony, Marissa and the District Manager were absolutely Great to work with!!! They made our time a fun, enjoyable and happy experience! Thanks for helping us pick out our new sets!!!!!

Naf was great and gave us the time we needed to make our furniture decision!

Needed some new living room furniture and Naf was SO helpful! He was very patient and kind! So go here and ask for Naf!

Tyler was very helpful and was easy to work with.

Just purchased this gorgeous pet friendly set from the best, most awesome person at Ashley in Mishawaka. Can’t wait to get it in my home. Great deal and if you want one also just ask for Naf!

The delivery guys (I believe ones name was Brendan) were wonderful, it is incredibly hot out and our sofa set is very heavy, they still went out of their way to ensure we were happy with where they were placed and put everything together with care.

Shopping at Ashley was a first class experience all around. My wife and I went into the store with a lot of purchases in mind. Their in home designer helped us thru each of the items ensuring that everything fit our aesthetic. Delivery process was extremely smooth, with zero hassle. They put everything together for us and saved us days of figuring it out ourself. They were both very friendly and cordial throughout the whole process and it was a HUGE job in very high heat! 5 stars all around for Ashley!!

Adrian was a very polite, not pushy salesman and gentleman. He was a great help!

I'm giving a 5 star review because of Basia, who has been the most incredible help during my couch-finding process. Unfortunately, the couch I chose did not fit in my apartment (I am so sad about that) but Basia made the return smooth and easy and assured me that she would help me find the right piece. Basia is a beautiful light in the world and I am so happy to have met her. When you go, ask for Basia!!!

Wife and I went looking for a new set for home and just like before we chose Ashley went in deciding where to start for a couch and even before we reached our starting spot an employee of the store came up to us and asked if we needed help and we said yes and told the person what we are looking for, we said a couch in the style of what we bought before and it just so happened that style was no longer being made so he asked us to go out to the tent that they had a sale going on and that they had something similar but in bomber jacket styling and I would probably like it so we went to look and immediately knew that is a good looking set so after a few minutes of talking to nick the sales person about the couches and chairs etc. We decided that we really wanted the set all three pieces and we are very happy we did buy them they look awesome and are soooo comfortable i just can't say enough about them they are awesome you will not go wrong I recommend ashley furniture to everyone who is looking for a new set of furniture. I will be going back very soon . Thank you to nick s and to everyone at ashley for the help you all are awesome keep up the good work see ya soon. Sincerely: Jerry and Lori H.

I went to Ashley hoping to find a recliner and for our bedroom and living room furniture. I had very specific features in mind so I wasn’t sure if I would have to go to a few different stores. Naf, the salesman who greeted me at the door listened to what I wanted and was able to show me all of the furniture that may suit my needs. Indeed within a short amount of time spent with Naf, I had all of the living room furniture selected, and even the recline! Naf is incredibly knowledgeable about the furniture inventory in the large Ashley store in Mishawaka. Not only was Naf knowledgeable about the inventory, he is also courteous and very personable. He made the whole shopping experience quite easy. The Ashley store in Mishawka has a huge inventory. It will be my first go to for any future furniture needs.

The wife and I were going recliner love seat shopping on Father's day. Plans were to go to a few different furniture stores and look around. Well.... Rose was such an AWESOME sales lady, we did not have to waste our day going to other stores. She took the time to find just the right Loveseat that met my wife's and my needs. Then Nicholas came along and sold us the best bed, mattress and bedframe, headboard the sell. We could not be more happy.

Had a great experience today! When you go make sure you ask for Naf! He was so helpful and awesome! He understood what we were looking for and didn't force us into anything which made us so comfortable and happy with our purchase! Item looks great in the house and we will definitely go back! Thanks Naf! -Victoria Molnar & Kiddos

Joe was fantastic. He gave us lots of time and space to look, was very personable, and extremely kind. We HIGHLY, highly recommend Joe!

The delivery guys (Paul K. And Brandenn C.) were great! They were very nice and very efficient. They showed up on time and were helpful. My only complaint is the tables were put together incorrectly and were missing small pieces. The bars were put on upside down. It still works but now the welds and holes on the bars face up instead of down. Two out of the six of the leg caps on the table are missing making it wobble. I could’ve bought the tables on amazon, not paid near as much and put them together myself for that quality.

Great service.

Very good customer service

Marissa is the best and is amazing at her job!

This company is clearly manipulating the reviews to deceive customers with fake 5-star ratings. The quality of the furniture is appalling, and the delivery time is unacceptably long, stretching to months. It is evident that they are resorting to deceitful tactics to attract customers. I strongly advise steering clear of this company, especially under the management of Marrisa.

Adrian was super friendly and helpful in getting me and my partner paired with a great new couch for our first home! The process was so smooth and it left us feeling excited to have a major box checked on the list of first home items to get purchased.

I ordered a sectional on line, going by reviews. It was easy and they kept in contact. We were able to get it delivered a week sooner than expected and the guys were professional on delivery and set up. We've only had it a week, but so far the furniture is comfortable and looks great!

We finally found the perfect dining room set at Ashley Furniture! Joe was amazing and really helped us make our decision. Thank you so much!

Naf was great. Listened from the start as to what we wanted and helped in every way and never pushed for us to look at something out of our means. Be sure to ask for Naf.

I had an absolutely terrible experience with Ashley Furniture and their General Manager Marisa. I was promised a two week lead time for my furniture order, only to have it show up months later. Marisa's customer service was abysmal and she offered no help or solutions to the situation. Not only did my furniture arrive months late, but the delivery crew showed up an hour early for their 3 hour window, which was inconvenient and unprofessional. They delivered a bed with no bed frame, leaving me with a useless piece of furniture for months until the bed slates finally arrived. I have spent thousands of dollars at this store and in return, I received nothing but frustration and disappointment. I would never recommend Ashley Furniture to anyone based on my experience with Marisa and the terrible service I received. Avoid this store at all costs.

Was ok found couch and loveseat but I'm not getting delivery as soon as I wanted it. Hope it comes in a timely manner.

Naf was a huge help and let us look around to be sure we got the chair we wanted and even helped us put it in the car! Great service and great price.

Great customer service !!!!!

Matthew Merkner is an extremely knowledgeable sales specialist and a pleasure to deal with. My wife and I feel he is a wonderful person and a definite asset to the Ashley Furniture Mishawaka store. Looking forward to our new Tik tok set lol. Thanks again Josh & Karley Vandiver

Great experience! Great people to help you out with the many select options here!

Naf was an excellent salesman and worked with us to find the best set up and deal. Looking forward to having our new furniture and mattress delivered.

To Naf the service was excellent and he took time with me and didn’t push items on me he explained everything perfectly His name was Naf he is a very valuable employee

Jolene was amazing! She walked us through the entire process. I’m so excited to get my new furniture!

Went in to look for a sleeper couch and Naf helped us and showed us a couple if great options. He was knowledgeable and he wasn't pushy or pushing to make a sale. He just told us about the couch and answered all of our questions. He even gave us time to ourselves to talk thru it. Way to go. If you go in ask for Naf! You won't regret it.

Joe Sedar very friendly and accommodating. very knowledgeable what he do. Thank for helping us getting our nice, comfy sofa

Naf maloley was very helpful and answered every question i had

Joseph was great. Had been speaking with him for some time about this purchase. We were in the middle of a renovation and he kept us apprised of sales an communicated well with us.

Salesman and especially the manager were great, very helpful. Love our new furniture. Delivery was right on time. Very professional and friendly.

Naf helped me greatly!!

Great service. Joe was awesome and didn't make us feel like we were being pressure saled.

Joe was so professional, knowledgeable, polite and helpful, what a great asset to your company, you can tell he truly cares about what he is doing, we will definitely return in the future and ask for his assistance. Thank you for everything!

My experience was more than I expected couldn’t have asked for better service.

We were given such great treatment at this Ashley store. Very pleased with our purchase, the pricing and especially the personal attention.

Naf was an excellent person to guide us through the bedroom sets at Ashley. Would highly recommend working with him. We will seek him out next time we need more furniture.

Kennedy was fantastic!! She greeted us right away and asked some questions to help direct us, offered some suggestions based on what we told her, but then she left us to check things out and talk about things. She checked on us periodically, but never hovered or made is feel pressured. When discussing pricing, she was super informative and got us a good deal. She was just super friendly and helpful without being pushy. We left to think things over, but ultimately came back less than an hour later. We were greeted by other members of staff who were very nice and friendly, welcomed us back etc. Overall, very good experience!! Update: when we got the sofa, we were told in store that it should arrive to their store location within 2 weeks, and then we'd be contacted to schedule delivery. After 2 weeks, tho, when I reached out to follow up, I was told that the couch was "very popular" and was on back order and/or that delivery would be delayed and we probably wouldn't receive our sofa until the end of July. We bought it on June 2. Obvs not ideal when we thought we'd be getting it much sooner. So I do feel like that could have been something that Kennedy could have mentioned when we purchased it, or could have notified us of whenever she found out. The reason provided was that they had a lot of orders over their memorial day sale, so the trucks were all spoken for. Which, ok, but also, Ashley Furniture is a nation-wide chain... if you're going to have a sale, maybe plan ahead and make sure you have sufficient trucks to be able to handle the higher product shipments? Either way, we weren't in an enormous hurry so it was annoying but not something we couldn't handle. We did get delivery 2 weeks prior to the newer estimate. So that was nice, but it was still over a month since we bought the couch and therefore at least 2 weeks after the time we were initially told. Delivery - We have an older house, so the doorways are admittedly a bit more narrow than maybe a newer house. The corner piece wouldn't fit, so the delivery guys offered to leave it in our garage so we could figure out how to get it down ourselves - which is fine and honestly not surprising. The other pieces they were able to fit down and get assembled. While doing that, tho, the doorway trim was scratched/damaged a bit. Again, not unexpected but I guess I would have thought they would have some sort of cushion or blanket to wrap over the furniture to avoid damage like that from occurring. Overall, very pleased with the delivery guys and their work! They were very nice, offered to try different ways to get the corner piece down, offered a few alternative options for us, and were appreciative of our understanding. They were on time with when they said they'd be here, and were done quickly as well. Overall pleased with our whole experience with Ashley Furniture and the delivery.

She was helpful and listened to what we were looking for. She helped us find exactly what we needed and wanted.

First off a huge compliment and shoutout to Adrian and Jolene who were awesome!! Super helpful and friendly. Their sales approach is one of the best I have ever seen. They don't pressure you into buying something you can't afford. Also they were extremely helpful and spent time in helping my Mom find something she liked, because she doesn't like the modern style. So that was a workout LOL. Even helped us find a fabric that would be good with our cats and dogs. I will conclude with they were so good we found just what we needed after looking at several stores. And we will go back in the future if they will help us. Thank you Adrian and Jolene for all your hard work!

Our shopping experience was excellent. We were very impressed with Adrian and Jolene. They were both knowledgeable, helpful, caring, and an absolute joy to work with. They identified our needs and didn't try to oversell, which we really appreciated. Adrian and Jolene went above and beyond to make sure we were satisfied and happy. We received excellent customer service! Thank you!!

Naf at Ashley was great to work with. We are really happy with our couch.

Naf was a great sales person and very helpful.

Naf at Ashely’s was super helpful, made our purchase super easy and quick!! Thank you Naf!!

It was great working with Joe! He was very very patient with us 😅 Totally recommend you ask for Joe!

Naf Maloley was very knowledgeable and did not try to pressure me into buying something I didn't need. He took the time to listen to my needs and stayed within my budget. If you are looking to buy furniture make sure to see Naf and will take the time to help you find the right fit for your home.

I purchased almost 25k worth of household furniture ising Ashleys designers and staff and the Ashley team is working diligently to ensure my delivery is made timely so that I can enjoy my new home. Thanks NaF and everyone that assisted. Can't wait to see the end results

Had a very nice buying experience with Naf Maloley. We bought a sofa, loveseat, chair, and ottoman living room set from him. He was very informative and patient without using any pressure tactics. We asked many questions, and he took time explaining everything to us. He also gave us a very good price on the living room set, including a nice military discount. He is a veteran also, and we had a very nice discussion about our mutual time in the Navy. I believe we got a high quality product at a very fair price, and we would be willing to work with Naf again. Thanks!

Jolene helped us find what would fit our family and living style the best! Thank you for making our experience quick and easy!

Naf was real helpful… with my dining room furniture . Thank you.. kind and friendly

We came in and Naf took great care of us!

I purchased my furniture the end of May, after not hearing from the store about my delivery. I called them on June 21 only to find out my bedroom suit was on backorder until August. No one ever called me so when I inquired about a Refund I was told I would be charged 1500 to 2500 restock fee. My salesman, Joe claims that there was the bedroom set was in stock when I placed my order, however after contacting the district manager in the better business Bureau, I have learned that they’re saying now people that paid for the same bedroom suit before me are still waiting. Buyer beware, they were on commission I worked with Joe Sedor

Matthew Merkner made my in store experience delightful. He was authentic and refreshing. I have not received my order yet so I cannot speak to the quality of the purchased products. As long as the products match the service, Ashley has a new loyal customer.

Paul and Brandon did a great job with delivery and assembly!

We trust Ashley for all our furniture needs. Knowledgeable associates & good sale prices! Naf took good care of us. Delivery was prompt, caring, and professional!

Naf was very knowledgeable about the product, and overall we had a great experience in store

Nafe did a fantastic job. He answered all questions, provided great customer service and was most helpful!

Sales guy Cameron was awesome highly knowledgeable in the construction and materials used in the product I purchased. Cameron has a postive attitude .Listened to what I wanted and the price range I wanted to be in. I will purchase again and I will request Cameron when I do. Solid customer service is something you don't see in this day and age !

Naf was helpful and straightforward as we picked out our new living room couches!

Matthew did a phenomenal job. We will definitely look for him when we make our next purchase.

We worked with Naf yesterday and he was extremely helpful from the beginning to end of our transaction. Our family was out looking for new living room furniture, going to numerous stores and ended up going back to Naf. This was due to his genuine desire to help our family! None of the other business associates seemed interested nor willing to answer the questions or provide the information necessary for us to get the quality experience that we were hoping for. Not only did Naf help us find a beautiful set, but he helped us find the best deal too! We hope everyone else reads this and requests Naf for services in the future. Thank you from the Ruby family! Matt and Lindsey

Paul and Alex were tenacious getting the sofa in my house; they had to try two different doors to achieve success! They were very professional and courteous. Thank you!

I want to truly thank product specialist Adrian Jefferson. I was in need of an upright chair that provided proper neck and lumbar for a tall person like myself. Adrian zeroed in on the perfect chair for me which was, with the push of buttons, totally adjustable to provide me with the support and comfort I really needed. If it wasn’t for him, I would never have found such a product nor ever knew one even existed. I truly appreciate his caring service! Thank you Adrian!

Great help from the delivery guys! Love the couch!(

Joe Sedor did a great job in helping me pick out my living room couch and chair. Thank you Joe Sedor

Joseph , you were awesome!

Very professional.

Delivery experience was great

Very helpful. Nice furniture. Not pushy.

Cameron was great! Very knowledgeable and personable.

Jeff the salesman is a great help and worked hard and patiently to help us find a great couch for our house!!

Very helpful and not pushy either! Great experience

It's went smoothly

I had an excellent experience at Mishawaka Ashley store. Naf showed me around for a bit. After telling him that I would need to get a designer involved before making final decisions, he immediately T-O’ed me to Marissa. Marissa immediately earned my respect and confidence in her abilities to put rooms together. I’m excited for everything to come in so I can see how everything flows! I visited a couple of competitors, there was no comparison in the products or the people.

Naf was amazing to work with! He has amazing customer service and did a great job at making our experience quick and painless. Highly recommend!

Naf My salesman was very polite and helpful. I really had fun shopping for furniture with Naf He helped me understand a lot that I didn’t know about furniture. I really appreciate him. thanks so for everything you did for me and my sister

Friendly and knowledgeable!

Our sales person was Rose, she was very kind and patient with us as we were looking for the right couches. The Memorial Day sales were great!

The couch we got is beautiful and exactly what we wanted. However, we found it cheaper online with a military discount and the store in Mishawaka couldn't match the price.

Great solid furniture. Prompt delivery

Taren was extremely helpful with helping us find the perfect recliners! Thanks Taren for once again making shopping at Ashley Furniture a great experience!

Nick at Ashley Furniture in Mishawaka is a rockstar! He picked up on my decorating vibe instantly and helped me make the decisions best for my home painless. Nick came in on what sounded like his day off for me because my schedule is hectic (not to many would do this) Also, his communication doesn’t stop because the sale is made, he keeps his customers updated on the timelines until all furniture is delivered. He’s the best and I would ask to work with anytime.

Matt was very friendly and helpful. He helped me wade through the many options in my search for a sofa and got me a great deal.

Great purchasing experience and delivery! Definitely recommend buying from Ashley Furniture!

Awesome people

Marissa was great. She let us look around until we were ready to talk and was very knowledgable.

I worked with Taren and she was incredibly helpful! I had a few ideas for inspiration and she worked with me to find all the pieces I liked and made the buying process so enjoyable! There was a diverse selection of pieces so I was able to make my ideas a reality. I plan on going back for any future pieces I want!

Nick was fantastic! Answered all my questions and got us a great deal!

Matthew and Marissa are the absolute best to work with! Thank you both for your continued patience and expertise.

They delivered right to my patio door, it’s extra charge but well worth it..

What an amazing experience we had at Ashley Furniture on Grape Rd. Jolene was so helpful. She definitely made our decision so much easier. We really appreciate how knowledgeable she was and was able to answer all of our questions. It was a pleasure to shop at this Store and definitely with Jolene! Jolene is an awesome asset to the Ashley Furniture Team. Also, thank you to Sydney for following up on our Order and making sure everything has been and was taken care of. Again, another amazing asset to the Ashley Furniture Team. Thank you from 2 very happy and satisfied Customers! Ruth and her daughter Dawn (from Florida)

I found exactly what I was looking for! Our sales person was able to answer every question I had and she has a great personality! We are looking forward to the delivery of our chair and ottaman.

This furniture is so big and beautiful. I am so proud of my purchase.🩷❤️.

Nick could tell I was on a mission and very efficiently assisted me in ordering the furniture I preplanned the purchase of. Happy to run into another former Easterner! If you are looking for the most comfortable couch, the Dorsten sofa is amazing. I can NOT lay on it and not fall asleep…so I needed a second one. Thanks for the help!

Amazing selections. Great service! And very helpful. Joe and David are extremely professional. Will help you find what you’re looking for.

Jeff did an outstanding job helping us find exactly what we needed.

Adam and Paul were very thorough and we had an excellent delivery experience.

Joe was a great help to us in finding and selecting the sofa and love seat that was right for us, He was warm and friendly and eager to please, and his sales presence was professional and knowledgable. We appreciated not feeling rushed into a decision, which made it easier to decide to buy. Ashley is fortunate to have him!

Everything arrived as expected and just wanted to say thank you again to the delivery team, Paul and Adam, for going above and beyond. God bless you.

Paul and Adam were the best. Also they were early !!

Eric was very kind and walked us all over the store to look at different sofas. I appreciate the time he spent with us. He even said he’d walk away so my husband and I could discuss. I appreciated not having to ask. Kudos

We had Taren for our sales person. She was sitting at the front desk when we came into the store and greeted us with a nice smile. We told her we were looking to replace our RV furniture and needed precise measurements and weight. She was very helpful by helping us find the right style, measurements, and weight. We purchased a beautiful good quality leather recliner loveseat for 1/2 the price they were going to charge us at Bradd and Hall RV furniture. (Ultra leather) I think it would have been good quality for an RV furniture place but compared to top of the line real leather from Ashley's furniture you can't beat it! And at 1/2 the price!!!! Thank you Taren for helping us and being patient with us.

Tiffany was very helpful with solving our problem. She helped us two days in a row! She was awesome!

Excellent customer service throughout, and a wonderful delivery experience.

Great delivery by Adam and Conor! Thanks guys. And thank you Jeff for the assistance in purchasing the couch in the store.

Visit Basha at Ashley Furniture in Mishawaka for your next mattress. She is extremely knowledgeable and will help you find exactly what you need within your budget. Five stars goes to this store and to Basha!

Our salesman Joe was very courteous and professional. He wasn't high pressure, just offered us the facts. Helped my 86 year old dad buy a new duel reclining couch for my mom. Great experience!

Jolene was very helpful from the minute we walked in the door. The professionalism was unmatched. Definitely made my day and we purchased a sectional that we are so excited to get.

Best delivery! Nice guys they should get a raise

Awesome Customer Service…Staff went above and beyond……😊

delivery guys are great

Kennedy was absolutely amazing. We walked in to browse and she wasn't pushy at all. She was very kind and helpful, and had answers for every single question we had. We ended up purchasing a couch and a throw blanket. We just recieved our couch today and it is even more perfect than the floor model. The couch only took two weeks to come in. Overall we are so grateful to Kennedy for her help in being an amazing saleswoman. Go see Kennedy at Ashley Furniture for all of your furniture needs!

Excellent service the delivery men were very professional quick and efficient. And also on time thanks again for the excellent service

Nick and Colin were great! Professional and hard working!

They were great to work with. When they didn’t have to couch we had found online that we liked, they showed us a similar one to try before ordering it. They also price matched to the price that was on their online site.

Jeff Blackwell was friendly helped us get the furniture we wanted Thank you

We had a great experience purchasing several pieces of furniture for our vacation home. Kennedy was so kind and helpful with the process. We cant wait for everything to be delivered and set up!

Helpful and not pushy. We were greeted at the door then told how to contact the sales person for help

Another great purchase from Ashley Homestore! Delivery time was less than a week and a half! Thank you very much Adrian Jefferson for the recommendation and the great service! We will definitely enjoy these two chairs!

Sale was easy and stress free. Great service

I really liked and yet was lil shocked on how much Ashley was able to work with my budget during this big sale; and I got approved for 2k credit after applying for the first time!!! I can't wait til I get my items: a bed frame set and a nice reclining couch. Taren was patient, has a nice personna, and so understanding. Omg love it🤭💞💞🔥

Sales side of it went ok but the delivery was a different story. Missing shelf parts on the end table and now zipper won’t hold on the couch- a bit frustrating when the only way they communicate with you is via email. - Been 9 days waiting on missing parts and who knows how long on getting this zipper fixed.

Adrian was very friendly and informative.

Took a very long time to get the furniture delivered. The delivery men, were excellent, Shout out to Alex and Sean. However, the recliner on left side of L shaped couch doesn’t recline. It catches underneath and doesn’t close. Bottom portion sticks out. Not good for the money we spent. I will need to get it repaired.

Delivered in a timely manner and assembled well,except bed rails were not in the box so bed setup was incomplete. Local store is working to resolve the issue and apologized on the spot.

Eric was a pleasure to work with! He listened to our needs and worked to make our dream come true!!

Was not happy with the salesman try to feed my bull about the color difference like the lights faded it not. Wanted to know real color couldn't tell me. Then another person tried to help them they got called away then our salesman got called away then then we got another one. Not pleased at all. We did buy 2 chairs. We have bought other furniture there. Not sure we will go back

Great service. Never seemed in a hurry. Good answers to our questions

Once again, the delivery guys were great!

We had a good experience. Taren was very helpful and knowledgeable about the product. Looking forward to our delivery day

We came in to look at bedroom sets for my teenage daughter and Joe was very nice and did everything to make sure all my questions were answered. We left to go to lunch and I asked my daughter if she wanted to go look somewhere else and she said no because she already saw what she wanted at Ashley's and that she also liked how Joe was really nice. We have to wait 2 weeks for the bedroom set but we can't wait!!

The delivery drivers I had (Paul K. & Adam J.) were amazing and so helpful! This was a great service and worth every penny. Will be using in the future.

Great place. Wonderful sales people. We had Adrian! He was fun & great. Prices are kinda high, but worth it.

Paul and Adam were prompt and professional on delivering my new dining set, which I love!

Great service. Gave us a chance to talk privately.

Marissa and Jolene were excellent!

Very informative and staff personable.

Amazing! Cameron was energetic and knowledgeable! 10/10 would recommend him as your salesperson.

Great customer service

Cameron has helped me many times in-store. Today he helped me order a TV console over the phone. Always very helpful and pleasant to work with.

Good place to buy furniture

I worked with Cameron he was very knowledgeable and helpful. I felt good working with him, he helped me stay in my budget, showed me different styles and offered several different payment methods. I would definitely recommend him and shop there again.

On time delivery. However we had some damage to the ottoman we got with the couch. Check everything before you sign off.

I had a pleasure shopping at Ashley‘s furniture . Great service had a great sales rep. Who knew what they were doing. Didn’t push you gave you space and was there when you need them I give them five stars

Marisa initially helped us whom was excellent pointing us in right direction. Jolene then helped us and spent quite bit of time with us processing options such as space, colors, etc and showed excellent patience, Jolene definitely has that design mindset. Thank you!

Great customer service and timely delivery

Matt was amazing!! Helped us with everything and helped us walk around and put our living room outfit together.

Great jobs wonderful experience

They had the couch we wanted but they were so pushy and trying way to hard to close a deal or get my phone number that they killed the sale. We drove to the fort wayne location a week later and bought 2 couches from them. I won't step back in the Mishawaka store.

Such a friendly and informative environment, not too pushy, but stayed close by if we seemed to have questions.

Paul and Adam where awesome bringing in my couch !!!

Cameron made it happen, Great Guy💯

Helpful, not pushy, took us right to what we wanted.

Henry was extremely helpful and very professional. He took the time to heat what I was looking for and showed me several options. I would diffently go back to get more of their furniture as it is so well made. Thank you Ashley

Very nice service and Adrian answered all of our questions and got us a better deal for the dining table we wanted. I would definitely go back for future purchases!

I really love the couch that we bought and the delivery/assembly process was pretty smooth. Giving 4 stars because on day one of having our couch one of the legs was falling off. We really had to mutilate the underside of the couch and the leg itself trying to get it back on

Paul and Julian were early efficient and professional thank you

Awesome and fun experience with Adrian Jefferson!! We bought a couch and he walked us through the whole process and was super great. Laughed all the way to check out! 😂

Great service Friendly staff very helpful

customer service was great very helpful and kind and patient just only wish the shipping was faster

Great experience, beautiful pieces, prompt and courteous delivery. Purchased two loveseats instead of 1 sofa and 1 couch. Good decision for us. As handsome looking as they are comfortable. Love the lumbar adjustment.

Nick was a great help! Took the time to help us find the exactly what we were looking for. 10/10 service. Ask for Nick!

I had a great time at Ashley Furiture Store. Adrian was awesome on Saturday. He help us out with find a lift chair and bed for my Dad. Adrian did not push us into something we didn't not want. I would recommend him to all my family and friends.

Joe was amazing!

Working with Kennedy was quick and easy. Very clean and professional place. Alot of different options. Highly recommend it.

Very professional with helping me and a great place to do business for your money

Erich was very helpful he gave us all the time we needed . Very knowledgeable of the product. We were very pleased with what we picked with his help .

Tiffany was such an amazing helper. She answered every question with enthusiasm and even suggested the appropriate alternatives to our situation.

Kennedy was so helpful! I had a general idea of what I wanted but she really helped me solidify my decision and we had fun along the way

We were hesitant about replacing our existing couch but your salesperson, Tiffany was very knowledgeable and helped to put us at ease.

Eric was very helpful and attentive to what we were specifically looking for in the price range we were comfortable with. I would recommend him to anyone looking for furniture.

Tiffany helped us find the perfect kitchen table for our family.

The whole process of ordering online, setting up delivery with customer service to the furniture being delivered was such a smooth experience. Everyone I spoke with/interacted with was thorough, kind and helpful. Delivery gentlemen was friendly and helpful! Thanks for a great experience!

Our sales person was Basia and she was so helpful on helping us choose our new couch and 2 recliners. She gave us privacy to discuss what we wanted. She's such a blessing!! I would recommend her to anyone! Then the 2 young men that delivered our couch went above and beyond to help me get the old one out and the new one in!!! Thanks soooooooo much for all of your kindness and help!!

We received excellent service from the store manager.

Adan and Jacob - Delivery guys were great

Adrian was very helpful and informative. Great customer service

This review is not about the furniture, just this store itself, this is our experience only. Just know before you decide to buy there are no cancellations or returns once you sign the paperwork. If you decide to purchase, go home and look on the Ashley website, what you want most likely is cheaper, our couch was $500 less on the website and actually on other furniture stores websites, same exact model number. Make sure if you are financing they tell you clearly what current deals apply to what specific financing (synchrony etc), that 60 months no interest might be for another finance company. Our salesperson “was mistaken”. And if you are financing from synchrony, expect to have to pay the taxes and any delivery fees with a different form of payment.

Would give negative if I could was told furniture was in stock in Ft Wayne and would ship the next day and now told wont be shipped until 2 weeks later really hate being lied to. Also there instore price is different thanonline price

Very friendly and knowledgeable - not pushy! Let me take my time to decide!

Mat was wonderful it was a pleasure working with him the other guy was great too I don't remember his name

#PhilCollinsteam delivered our furniture and they were the best! Very friendly and careful with bringing our delivery in and setting it up.

Tiffany was an absolutely wonderful help to us while we shopped for a new sofa. She went above and beyond helping my wife with her walker and letting her rest at points around the store. She took the time to get to know us and our needs and we had a wonderful conversation. Every time we go into this Ashley store it is such a pleasant shopping experience and I believe it is because they hire magnificent people like Tiffany.

Nick was very polite and did a very good job helping find the bed I was looking for.

I really appreciate the good customer service and attention that was given to me and my husband. I would definitely choose Ashley again for my furniture needs.

Erich is the mvp

Shopping at Ashley was very easy and Joe is very helpful and knowledgeable. We may have to return the couch though because it has caused intense napping episodes and when we are at work all we can think about is coming home and relaxing on the couch!

As we entered the store, we were meant by a very nice young lady by the name of Tiffany, and she walked to through the store. And showed us a lot of things to look at very professional and we were very pleased with her abilities to help us choose furniture.

I was very happy with the salesperson. He was extremely helpful and knowledgeable. His name was Jeff.

Cassandra Brown was a doll to work with. She was quick and friendly! She genuinely tried to help us figure out something in our budget plus go well in our home.

Very good customer service. The representative (Adrian Jefferson) was very knowledgeable and worked with us to get the best-selling prices to fit our budget.

I specifically wanted a couch for kids and dogs. The salesperson convinced me to get a more expensive couch that would stand up to it. It’s barely a year later and the seats are worn so much that it’s easy to puncture them even though I’ve kep a cover on them all the time. The warranty through furniture care protection is worthless. They have exclusions for everything, and they specifically don’t cover damage from dogs. They cover nothing that is “accumulative” which is actually everything. The salesperson took advantage of my trust to make her money and I will not be returning there.

tiffany with the y is amazing!

Working with Drew was like working with family! He was so respectful to our wants, needs, and budget when it came to picking out new furniture. Basia was also wonderful! She was so informative and thorough, making the process of picking out a new bed such a breeze.

Today we purchased a couch and Cameron was our salesperson. He was AMAZING! We told him what we were looking for and he showed us our options. He was very knowledgeable and never pushed us. He was very pleasant, joked around with us, and made us feel very comfortable. I would without a doubt recommend Cameron to anyone looking for furniture! We are very happy with our experience!!

Sales Manager Cameron was an excellent help throughout my furniture-buying process. The entire experience was seamless, and Cameron was very understanding of my budget and walked through options that best suited my style. I will definitely be back to Ashley Homestore for all my furniture-buying needs. Additional review on (4/14/24) Paul K and Adam J provided white glove move-in service for me after I purchased my furniture from in-store. Paul and Adam were highly professional and took extreme care throughout the entire furniture delivery process. They answered my questions kindly and had awesome attitudes. These guys deserve the praise; you can tell they care about their customers' products.

We had a wonderful experience at this location! We had been to 2 other furniture stores before finding our fit at Ashley. Cameron was incredibly patient with us, since we really had no idea what we wanted walking in. He sat down and really took the time to help us with options that he thought we would like, based on the opinions we gave him as he walked with us through the process. We will definitely be going to Ashley in Mishawaka from now on!

Great service. Very personable. Thank you very much

The sales people here at Ashley on Grape Rd. in South Bend Indiana are awesome. They help us out so much to get what we need.

Great service! Erich Grant walked me through the store and helped me get exactly what I wanted.

Tiffany was super helpful!!

I really appreciated the service I got from Bryant. He was polite, helpful, and well informed in helping me choose the mattress. Which was on sale at a discount 👍

Had an amazing and smooth experience at this store. Staff helped us find what we were looking for and never gave up on figuring out a solution for us. Marissa was more than helpful and understanding with our expectations. We will definitely come back here for any questions or future purchases

Erich was friendly, kind and patient while I made my decision. I am incredibly happy with the service I received from this Ashley location.

Ask for Joseph! Awesome to work, very knowledgeable, and paitient

It was great! I had Tiffany help me with my purchase and she was absolutely amazing! Super helpful and full of knowledge!

Very helpful

Matthew was very helpful, I was looking for a table that you guys don’t carry in store, although he reassured me that we could get it from the warehouse in a short time.

Adrian Jefferson was my product specialist this weekend and he was very helpful and was able to answer all my questions. He was very patient and professional and I enjoyed working with him and the furniture deals were great! I think this is the best furniture store in our area!

Watch out if you buy furniture here. They make you sign contracts stating you can not return or cancel your order. They put it in fine print and don’t go over it while they have you sign a million signatures. Total cheap sales tactic

We’ve shopped at Ashley many times before. Our experience this time was the best! Jeff Blackwell our salesman was great. We did not feel pressured at all to purchase anything. He was very patient and listened to our needs and wants. Very friendly too!

I hate furniture stores. I hate the salespeople that wait at the door. I wish I didn't have to deal with them. We have purchased from here in the past and came in looking for a coffee table with storage. They had little to no selection. This won't stop us from stopping back here next time as we have found their quality to be good in the past.

My salesperson worked to get me exactly what I wanted at an agreeable price. Great purchase.

Had a wonderful first time experience, with help from Matthew who gave us really good advice and help on our purchase. He was polite and very patient and made me and my family feel secure in our experience.

Excellent service. I definitely give the employee waiting on me 5 stars for helping me find what I was looking.

This makes my second time going back to Ashley home store . The service is just that "good". My sales person Tiffani was the best. She got me the best price ever. Looking forward to my next buy,with Ashley

Good selection delivery guys were great, except the company sticks them telling the customer they do 't assemble entertainment units anymore. Not happy, should have been told upfront, may have changed my decision, now have to try to make different arrangements. Elderly with a bad back!

I received great friendly service and knowledgeable salespeople, very helpful. The delivery was excellent, very timely and convenient.

I was treated with professionalism and competency by the young knowledgeable woman who helped me. I couldn’t make up my mind at first but she didn’t pressure me. I left to think about it and then came back and ordered. She remembered my name and what I was interested in buying. The young woman who took my payment at the desk was also friendly and helpful.

Erich was absolutely phenomenal! He was super helpful, very friendly, and had a ton of knowledge on all the furniture we looked at. I couldn’t ask for a better sales experience! He went above and beyond what we ever expected. Thanks Erich!

All went well, and much appreciated. Meanwhile, I have not received my first bill, which I am hoping to receive soon so I can pay it off. I was told that I cannot pay off the credit card in the store.

I worked with Ariel and she was great! She worked diligently to find the right piece of furniture to meet my needs.

I went in looking for a particular piece of furniture and worked with Bryant Watts who was easily able to help me find exactly what I was looking for! He was so helpful and kind. This was my first time shopping here and I had a great experience!

Matthews was wonderful so very helpful, when I left I was sure I had made the right decision.

Great experience finding a new sofa, Kennedy was super nice and helpful!!

Very helpful to help me make a decision. Very pleased with the help I received.

(Translated by Google) It took me quite a while to decide whether to do this review but I think I should do it, in general the furniture I bought in December turned out well, without problems other than the fact that the employee who offered to bring it to me faster and cheaper but broke a base of the bigger, the worst thing is that he tricked me into believing that the shipping of my furniture from the store to my house would be $250 and would take more than a week, offering me that for $200 I would take it the next day, only a week later I found out. After that, since my home is 10 minutes from the store, it didn't even cost $100 to ship directly with the store, so surely one wouldn't have broken, and it clearly would have cost much less, they should fire that guy who takes advantage From being the only one who speaks Spanish in the store to scamming customers, DAVID MELENDEZ IS A SCAMMER (Original) Tarde bastante en decidir si hacer esta reseña pero creo que si debo hacerla, en general los muebles que compre en diciembre me salieron bien, sin problemas más allá de que el empleado que se ofreció a traérmelos más rápido y mas económico pero rompió una base del mas grande, lo peor es que me engañó haciéndome creer que el envío de mis muebles desde la tienda a mi casa serian 250$ y se tardaría mas de una semana, ofreciéndome el que por 200$ me los llevaría al día siguiente, enterándome una semana después de que como mi domicilio esta a 10 minutos de la tienda no costaba ni 100$ el envío directo con la tienda, por lo que seguramente no se habría roto uno, y claramente habría costado mucho menos, deberían despedir a ese sujeto que se aprovecha de ser el único que habla español en la tienda para estafar a los clientes, DAVID MELENDEZ ES UN ESTAFADOR

Oh my goodness fantastic crew was absolutely so much fun picking out a mattress with Tilyer and Marissa was fantastic with the frame help

I went in looking for a new couch and Taren K. helped me find the perfect one! She didn't try to talk me into the most expensive one. She was very knowledgeable, friendly, and a pleasure to shop around with.

Had a good experience with Adrian. He was kind, patient and informative. Very good experience.

Joe Sedor Great professional, attic, sales person me myself recommend him for all my friends, I bought a sofa and a buying a house soon!!,, and I will be buying all my furniture’s and your store. Thank you for the sales person.From Rolando Burgos!!

I had a great time choosing a new living room set! They have a large variety of options available and everyone is very welcoming. Casandra as a huge help when it came to choosing my new living room set and was willing to negotiate. I’ll definitely come back here anytime I need any new furniture!

I will never purchase another item from Ashley Home Furniture store. Over the years I have spent thousands of dollars on bedroom, living room furniture and kitchen tables. We had an issue with their previous warranty company when after a year our table warped in one section pretty badly. They said though it was a 5 year warranty we could only use the warranty once. They replaced the table and 6 months later it warped again. We went in September to purchase a new couch. I had planned on the dark gray less expensive couch because we have 4 kids. I really liked the light gray couch which was more expensive. Our sales lady, the manager and front desk explained they have a new warranty company Furniture Care Protection that is so much better and they have “never had an issue or complaint!” I didn’t want the warranty / protection but they continued that they would cover anything, blood, make up, chocolate, etc. The staff talked me into the more expensive couch with the furniture protection. Not even 7 months later my 3 year old drew make up on the back panel. I called and filed my claim on time. Sent pics to the warranty company and then played phone tag with Monica for 3 weeks because you can never directly speak to someone. She finally responded my claim was denied for extensive damage and it won’t be covered. It is one panel on the back of the couch and arm rest. This was my concern from the start that they would pull this. I feel the staff at Ashley misled and acted in bad faith. They received a commission on their sales. I would have opted for the darker couch without paying the furniture protection price had I known it would be the same as the previous situation. I have tried to get his resolved with their parts department in Fort Wayne and the local Mishawaka store but they are unhelpful, using the warranty’s decision to not cover this. If I want to fix my brand new couch I now have to PAY: parts, service and trip fees!!!, even though that is what I paid for: furniture protection. It is absurd. I will be filing a complaint with the attorney general for both Ashley Home Furniture store and Furniture Care Protection. My concern is staff is pushed to get higher sales and commission and are getting compensated to push a warranty provider that does not deliver. BUYER BEWARE!!

Was one of those purchases that took us a few visits to the store to decide on everything. Joseph was very helpful getting us what we wanted!

Matthew is an absolute delight to work with! We not only bought a new sofa but we met a new friend! 😄 Thank you so much Matthew!

Salesman knowledgeable and helpful

Love how helpful they were as it was my first time buying brand new furniture

Joseph was attentive, friendly and helpful and worked to find exactly what I was looking for! Can’t wait to sit in my cozy chair!

Adrian was very helpful and super nice! He made our experience very simple and got us in and out!

Outstanding customer service!! Joe listened to us, was not pushy in any way, explained the products in detail, and we could not be happier.

We had Tammy as our sales person today and she was fantastic, we loved her! We are a family of 4, so bringing the young ones was hard to manage while trying to shop for furniture but she was so patient and friendly with us. I'm really happy with our whole experience!!

I liked the way Adrian and Tammy listened to my wife and her questions. They were very knowledgeable and I loved the way the store was laid out made it easy to look thru the store

Adrian and Tammy were excellent! They listen to my concerns and help me make a decision in what kind of sectional I wanted. I told them everything we are looking for and they were both beyond knowledgeable!If I ever need anything else I will definitely go back to Ashley Furniture!

Best delivery guys!

Taryn was so nice to work with!! There was NO pressure, but yet she was there to answer all of my questions!

Nothing but a great experience! Kennedy was super helpful and quick! Everything was done very smoothly and overall a great experience with her ! Highly recommend asking for her for your needs at Ashley’s !!

Had a great experience with Ashley. The sales people, supporting staff, and installation team exceeded my expectation. Are furniture was delivered a few days before the promised date. We will use Ashley again.

Showroom customer service is not helpful. One foot was missing a screw and they did not want to try and look for a spare screw in the back. Definitely compare with online prices because we saved a lot of money with price match Ashley online. Update 02/12/24; I waited for 4 weeks for my furniture to arrive and it came with missing parts, now I have to wait 10 business days for it to arrive. It goes to show that Ashley Furniture only wants your money and does not go above and beyond for their customers.

Matthew was extremely knowledgeable and helpful. I will be back to see him to purchase the rest of my home furnishings!

Worst Customer service experience ever. Chris Peltz needs to take a course in Costumer Service. He is a disgrace.

Great customer service..great product..best furniture store in the area.

My only suggestion is to check the items before your delivery team takes them to the customer house.

First, I want to say that I do not ever write bad reviews, I am not that type of person but this has been the worst customer service experience that I have ever had. I visited the store on 1/20/24 and purchased a living room set. First time buying from them and will NOT ever again!!! I was assisted by Matthew M. he was nice but not upfront about their strict policies until after I made the purchase and of course ALL SALES ALL FINAL so you better be sure what you get is what you want. Honestly, I was left feeling uneasy and not 100% satisfied since day one and not because of the furniture. Later, I spoke to the store manager Sydney about a delivery issues and she offered no flexibility. If you decide to buy from them. I suggest you check online prices first because they upcharge at the store but will price match, I saved $800 that way. Expect them to keep pushing for their warranty +$399 and premium delivery +$349. I declined and went for the basic delivery because I preferred to pick up my furniture but was told I had to have it delivered since they were price matching their online price. Not a huge deal but I found out that basic meant they just dumped my stuff in the garage because they would refuse to bring them in the house. No, no, for that I would have had to pay for their premium delivery.

I cannot recommend this store if you expect professionalism and good customer service. They are happy to sell the furniture but lack communication and professionalism after the sell is made. My furniture was supposed to arrive BEFORE Christmas - did not come till January. When I asked about this, I was given the brush off- didn't receive a good reason for late arrival. Then, they do not communicate about the delivery until the day before they plan to deliver it with absolutely no consideration of the customer. When I tried to resolve this, they became defensive instead of being proactive and trying to help. I explained to them I need to schedule ahead - once again defensive and unwilling to help resolve this concern. Perhaps I should say, their resolution was to drop it off on my porch or charge me a fee for another delivery. The only other response was - the contract. Somewhere in the contract they claim they have stipulations they can deliver at their discretion- with no regard to the customer. If this is the customer service they provide I will not be purchasing Ashely furniture again. Very disappointing!!!!

Great store! All store employees were awesome. Merchandise is quality and there is plenty to choose from. I will be back and recommend Ashley store. :)👍👍

Joe made furniture shopping a pleasure! He was courteous, professional and fun! Everyone at the store was kind. Thanks!

I worked with Jolene and picking out a loveseat for a small room. Jolene was very knowledgeable and helpful and selecting a piece that would work for my needs. I Have purchased from Ashley furniture before, but this is the first time at the Mishawaka location. I found the selection at the Mishawaka location to be great as well plan on purchasing some additional pieces in the future.

Cameron Howell at Ashley Furniture has gone above and beyond. His customer service is A+++. I would highly recommend anyone looking for furniture stop by for his assistance.

Very helpful staff. Our product specialist Basia was amazing!

Jolene was SOOOO helpful. She gave me great ideas on how to make the furniture that I picked out work in my great room. She was so sweet to show us all over the showroom floor, carrying a side table even, to show us different ideas. Thankful for all the help from everyone.

My boyfriend and I were blessed to cross paths with Cameron Howell in search of a new couch. He provided great options and worked with us the entire way. Don’t get that kind of customer service often. Thank you for your time, knowledge and just positive and approachable personality. Can’t wait for our couch to get delivered so we can put everything together! Thank you again Cameron!

The dining room quality is excellent !

The purpose for my visit was to replace an ottoman. Cameron Howell knew the item I needed and created a transaction immediately. Plus, he's very personable and easy to chat with.

Very good service experience compared to other stores. Drew was my sales rep and he both helped me find what I was looking for and gave me enough space to feel not pressured. I'd shop here again and recommend to my friends without a doubt.

We bought a couch and loveseat a couple of years ago. These pieces were for a low use room in our home but both have experienced structural issues due to the low quality construction. Other than the outer frame everything inside was a particle board or thin wood. Many of the boards are broken and you sink into either couch.

Was ok didn't have what I needed

Very helpful with finding and purchasing our new furniture.

Great from beginning to end

Kennedy was great to work with. Will definitely refer friends to Ashley . Super selection and very fair pricing.

He was patient and helped me come up with the best solutions to help me get exactly what I wanted. Even texted me updates on shipping!

Great service

Ask for Marissa! Very easy to deal with and very friendly.

I was greeted warmly and was asked what I was looking for. Then I was directed through the store to exactly what I wanted to see. It helped me save time and made my decision easier.

Cameron Howell was very knowledgeable, professional and provided great assistance as we were looking to purchase new leather furniture for our family room. We appreciated that he gave us time and space as we toured the showroom and could have discussions amongst ourselves - and checked on us from time to time to answer questions. I highly recommend Cameron to others shopping for furniture.

Joe and Cameron were very helpful. They directed us to purchase what we needed. Great hires

Paul and Colin did a great job on delivery, they were very kind and were willing to help any way possible!!

Nicholas was so helpful and patient. Nicholas and he's colleague helped me get a chest drawer and a mattress at good deal 😇. Ashley Furniture is the place to go for any kind of furniture they won't disappoint.

I purchased a guest bed from Ashley Furniture yesterday and had a sales associate named Cameron help me. Cameron went over & above to make my experience easy. I would highly recommend asking for Cameron if you’re in need of help with your furniture decorating needs.

Nick helped in every way to find us exactly what we were looking for.

Wonderful employees who are willing to work within your time frame and financial constraints!

Listened to every detail of what we wanted and was able to make it happen! Had me sold on three different set ups and was able to make the perfect fit! Cameron thank you for giving us the perfect couch of both our needs and wants! Highly recommend asking for him and will continue to do business here!

Got a leather recliner and a queen size sleeper sofa. Both great quality items had a great price.

I had a wonderful experience my sales ladyTaren was awesome

Great customer service and was patient with my changing decisions.

Ashley Furniture lies and makes you believe they have your furniture but after almost 3 months they are Completely unprofessional and would never recommend. Zero stars if I could.

Kevin and Tammy were very nice and helped get us a great couch.

Friendly staff and wonderful furniture

Bryant and his manager were so understanding and helpful during the purchase of our new mattress!

Jeff very quickly understood my needs and took me right to the product choices.

The products are pretty nice, the sectional is amazing!

Loved the service and fun help I received from Taran. She made my experience better than I had expected!!

Would give a negative 10 if I could. Bought a couch recliner. Within three months the recliner gears started becoming loose. The cushion stuffing went flat and you could feel the support boards when sitting. Asked Ashley to fix the issues, they wouldn't even come and look at the issues. They gust ghosted me. DO NOT BUY FROM THESE FRAUDS

I had a great experience with Ashley and got a good deal on an accent chair I was looking for! Marrisa was a joy to work with and found me exactly what I wanted ..I found the exact chair that I would have gotten at Andys Furniture for less money. You can bet I will be shopping at Ashley's !!

Nick and Tiffany were a great help!! They need a promotion they were such great help!!

Delivery by Phil, Collin and Alex was timely and done with care. Very friendly and professional service.

Adrian was very helpful and recommended some beautiful pieces. Thanks again!

Had a very helpful salesman named Cameron that he went out of his way to get the lift chair we needed

Matt was very helpful. Made my selection easy to make.

Cameron was very knowledgeable about the furniture we bought and had excellent ideas for decorating our home as he and my wife share similar interior design tastes!!

The experience I had with all the employees was very professional, and friendly.

Awesome experience both in store and delivery setup.

Paul & Colleen, was excellent in introducing there self, and prompt in setting up my dinette set. And chairs fast too. I enjoy them both.

We received an invitation to a special sale and we were set to meet Adrian, which we did. Adrian met us at the door and allowed us to shop the store at our leisure. No high pressure sales just answered our questions and let us look. When we found what we liked he was very helpful and gave us a great price. He was friendly, courteous and very knowledgeable. Thank you Adrian

Tammy S. was great! Very personable and informative. The two delivery guys, Phil and Colin, were fast, friendly, and very helpful!

The drivers were awesome, professional and friendly. Also fast on setting the couches up.

Great product. Have ordered before. Always satisfied

Myah and Drew were very nice and awesome ! They made a customer very happy. This is for sure the place to go! Thanks Drew and Myah 😊

Drew and Myah were great! Drew really helped us out with getting a couch for our new spot! Definitely recommend this place !

Cameron was great. He took the time to educate us on the products we purchased. His high-level of communication is the only reason my husband decided to go with Purple.

Both sales associates I worked with weee absolutely amazing. They asked about my space my style and in the end found the perfect bed for me

Drew was awesome to work with. He knew what we were looking for and he delivered.

Thank you for a good experience furniture shopping.

As a young couple purchasing furniture for the first time, we were hesitant. Drew and Cassandra were very personable, kind, and extremely helpful! We will definitely be returning!

Went into the store on 1-2-24. We were greeted very professionally and were given some space and time to look around. After not seeing anything that we liked, my wife and I went to exit the store. We were stopped by a man at the front asking if we found anything. After saying that we were not interested, he kept pushing us to look at other options online. The gentleman at the front was very pushy. I told him I wanted to leave three times and that we just were not a fan of what we saw. He kept insisting we stay, and he would "show us more". I am in commission sales myself and understand the want to close the sale and help the guests. I told the gentleman this and explained once more that we understood he was trying to help and that we just were not interested. He got personal saying he "closes a lot of sales" and wanted to show us more. After saying no once more, he finally backed off. It was a very uncomfortable situation that made us feel like we had to explain and defend us wanting to leave. A terrible ending to a great start.

Jolene was super helpful and took time to help me figure things out and what I wanted to fill a recently purchased house!

Bryant Watts was wonderful and Patient with us and made sure we had exactly what we wanted.

Amazing superior service and extreme value.!! I worked with Drew he was very knowledgeable, friendly, funny and made sure I left the store a very happy customer from the beginning to end of purchase. I highly recommend shopping at Ashley furniture store.

We had a great experience!

Jolene , was amazing , she was very helpful, kind and patient. Definitely knew her stuff and helped us with the farmhouse style we were looking for . Definitely recommend her

Joleen was so helpful and kind!

Kennedy and Drew helped us with our new couch purchase and they were amazing to work with! Super knowledgeable and personable. My 6 year old; who usually hates shopping, especially for furniture, even asked if we could come back again tomorrow to see Kennedy and Drew. They made the entire process fun and easy.