Ashley Store | Terre Haute, IN 47802

Very friendly staff. Did not feel pressured while looking around.

Realee was our sales associate and she was AMAZING!

We purchased a sleeper sofa and living room suite in November 2022. Prior to delivery we decided to cancel the living room set along with the warranty on the sofa. The store assured us the credits would reflect on the next statement. To date I have contacted the store 4 times and the corporate customer service line twice to resolve the issue. The store is saying there was an error with the delivery charge and is refusing to refund the warranty we attempted to cancel. I now have negative credit reporting on my credit report for not paying the $100 I have been told multiple times was being refunded. I have spoken to the same store associate twice who promises a return call from management- still waiting. With late fees and adjustments to “other charges “ we will be paying nearly $1800 for a couch that had a sticker price of $1000. I cannot recommend nor will ever purchase from Ashley again. Their follow up customer service when someone wants to return something is terrible and inexcusable.

I purchased a matching reclining sofa and loveseat that was delivered around three weeks ago. The sofa is fine but the cushions on the loveseat are unbearably hard. I immediately called the store and they said a technician would call me within three days. After nobody called I called again with the same answer and once again nobody contacted me so I called a third time and was told the same thing. It seems they are more than happy to sell you what they claim is a high quality item but beware that it is just talk with zero service after the sale.

I would leave a 0 star review if that was an option. We have furnished an entire home with Ashley's Homrstore, bought numerous couches over the last 10 years. We recently bought an OVERPRICED nightstand and have never been so unsatisfied. We bought at the store waited weeks to be able to pick it up at the warehouse when we was told it was there in stock the day we bought. Got it home and the hardware to the drawer was broken. Called immediately was told the part had to be ordered, shipped to us, and then a technician would be scheduled. After 2 months of waiting for a part and continuously given the run around whenever their customer service actually answers the phone, we are still waiting and still have a nightstand that is not usable. HIGHLY RECOMMEND BUY ELSEWHERE!!!