Ashley Store | Terre Haute, IN 47802

Friendly and very helpful in ordering what I wanted. Delivery was great. Very nice men and together we made sure that chase was in great shape and it was! Thank You

The store experience was ok. The delivery guys were very helpful and nice.

We bought two couches and loveseats. We went ahead and got the extended warranty because it was supposed to cover all damages it's tears etc. The frame failed on both of our couches , which tore the fabric. This was during the 1st year but I didn't follow up until after 1st year. After 1 year even if the frame is damaged they won't repair it without you paying for the labor. They will pay for the materials for a furniture frame but they will not pay for the labor that goes along with it. They won't pay for the repair to the fabric. So you have to coordinate that with the extended warranty yourself. So long story short if you're looking for a great long lasting couches Ashley furniture is not the place. Don't expect them to last longer than one year. We definitely will not be recommending Ashley furniture to anyone.

I am so unhappy with my service from Ashley(not the stores fault). I have ordered twice and both times have had to deliver. First order they wrote the address down wrong. Had to go another 10 days without my purchase! Second attempt order was never placed to deliver. What gives!? UPDATE: I received my order, they made changes to deliver sooner, however, one item was destroyed (happens) they will send a replacement. My other complaint; they did not order slats for my platform bed, making it unusable. Had to make a trip to the store (an hour fifteen min drive) to get some that they had on the floor. Luckily they just gave them to us. I understand issues but the distribution center needs to be better! Get it together.

Lots of help from Brittany! All questions answered and walked out of the door with new furniture!!

Terrible store. They will take 10% of your money down, not deliver your furniture, and then keep your 10%. They lie. You will wish that you never shopped here. Finally, there are a lot of bad reviews that they somehow manage to hide or take down......they are not a 4 star rated company. Ask around, you will find more than 50% of their former customers have had issues with the delivery of their furniture or by far a mush worse experience. Keep your money for another store....this store has zero integrity. They even elderly people's money. If you find yourself in this situation, you can not imagine the lengths that this store will go to, to keep your money. They also will tell you that the furniture is coming over and over, and it never comes. If you cancel, they act like they get to keep your 10%. You will have to take them to court to get it back, where their attorney will try to persuade a judge that a scam is legal in Indiana. No joke and on record. Terrible company, greedy, and sometimes delivers, most of the time.....nothing but a major headache.

Bought brand new couch and leg was broke and screws were put in the side of couch instead of legs provided. Company sent part to us and we had to fix the couch ourselves. Bought bedroom suite and everything was put together loosely. Made an even bigger mistake (ya, we fell for it 3 times) by buying barstools through them and legs were broke and screws were stripped...That was March and it's now mid September and still no repair person and no future date of when they will be in town. You buy local but repair people aren't local and only come out like once every 3 months to Terre Haute and it's a day of their choosing...Awful place, save yourself a headache and buy in Indianapolis.

Kevin was a big help today! He was very patient while we made our decisions and helped us get the best deals we qualified for. Very happy with our experience.

I purchased a matching reclining sofa and loveseat that was delivered around three weeks ago. The sofa is fine but the cushions on the loveseat are unbearably hard. I immediately called the store and they said a technician would call me within three days. After nobody called I called again with the same answer and once again nobody contacted me so I called a third time and was told the same thing. It seems they are more than happy to sell you what they claim is a high quality item but beware that it is just talk with zero service after the sale. Here is an update. After many months of back and forth with Ashley insisting it was not a manufacturer defect they finally agreed to send me new cushions within four days. After a month of no deliveries I called them back and they acted like they knew nothing about the problem but once again agreed to send out new cushions which finally did arrive. This was almost two months ago. I have called them about four times and each time they say a technician will call me within 72 hours but nobody ever calls and the new cushions are still sitting here waiting to be installed. This is by far the worst customer service I have ever experienced.