Ashley Store Terre Haute, IN

5 out of 5 stars. Robbie Whitesell was fantastic would give 10 stars if I could

Worked with Robbie and couldn't have had a better experience. Will be returning for all our needs.

We had a really good experience at Ashley Furniture, mostly because of Robbie. He was friendly right away and made the whole process easy instead of awkward or salesy. He actually listened to what we wanted, worked within our budget, and didn’t try to pressure us into anything we didn’t need. Robbie knew his stuff and explained things in a way that was simple and helpful, especially when comparing different options. He was patient while we looked around and answered all our questions without making us feel rushed. That alone made a huge difference. Overall, furniture shopping felt way less stressful than usual, and we walked out feeling good about our purchase. If you’re heading to Ashley Furniture, definitely ask for Robbie—he made the experience smooth and enjoyable.

I had a fantastic experience at Ashley Furniture thanks to Robbie. From the moment we walked in, he was welcoming, professional, and incredibly knowledgeable without ever being pushy. He took the time to really listen to what we were looking for, asked thoughtful questions about our space and budget, and made recommendations that actually made sense for our needs. Robbie was patient as we explored different options and explained the differences in quality, materials, and pricing in a clear, honest way. He never rushed us or tried to upsell unnecessarily, which made the entire process feel comfortable and stress-free. His attention to detail and product knowledge gave us confidence that we were making the right choice. What really stood out was his customer service—he genuinely cared about making sure we were happy, from selecting the furniture to understanding delivery timelines and warranties. You can tell Robbie takes pride in his work and values his customers. If you’re shopping at Ashley Furniture and want a smooth, enjoyable experience, ask for Robbie. He’s a top-notch salesman and made furniture shopping a pleasure. Highly recommend!

I love my couch! Thank you so much to Kenny who helped me throughout the whole process. The whole staff was professional and welcoming. I highly recommended this place if you need furniture. Will be back!

Will not remove your old sofa when you purchase a new one. Have to wait weeks to receive your purchase. I recommend going elsewhere to get reasonable service and faster delivery.

Kenny was so helpful and patient as I was looking for new living room furniture. He showed me several options and talked to me about the size of furniture that would work in my living room.

Went in to get a new bed and mattress and started off rocky, but after Dakota helped us it went to above great service and would definitely recommend people to go to him for any need

you never get a person to talk to. just hold and music. Warranty service does not keep appointments. There is no notice of cancellation or rescheduling.

Went in to the store after shopping around several other places. Mattress shopping can be a NIGHTMARE but not here. Had a great experience from start to finish and I can’t wait to get my Tempur-Pedic!

Made a on-line store purchase last week with the help of Laci (Operations Manager) at this location who assisted me through my entire shopping experience offering great suggestions on the bedroom furniture I selected. I can't wait for it to arrive! We picked up our items and assembled it today. We're very happy how it all turned out.

Wonderful store and very helpful staff!

Nice friendly service! Very nice store!

Best prices for good products/ material i could find

Customer service was great!

We love our couch, and dresser! Will continue to buy from here when we need more furniture

Very nice and helpful

Great customer service

Salesman Robert was very knowledgeable , friendly, and easy to work with . I would highly recommend Ashley Furniture to family and friends.

Dakota was awesome! I love how helpful and straight to the point he was.

I would give them zero stars.The only decent experience was the delivery guys, I purchase a barstool table and six chairs. One chair was missing and the tabletop was damaged. I contacted the store to be told.I need to contact a third party for customer service assistance. I was told that the store has a non refund or exchangeable policy, which was not stated during the time of purchase. I would never buy from them again. My first time purchasing from them and it has been terrible.

I would give them a complete zero.No stars. I purchased a table, received it today it's damage to be informed that I have to contact a warranty service. They have a non refund policy or even exchange for a different table which was not stated during the time of purchase.. Quite disappointing and very dissatisfied.Poor customer service. Extremely absurd for a brand new table that I received not even forty five minutes ago.

Do not waste your money on the product warranty. I purchased one and it’s witless. Working with that department is a nightmare. I need to have the cord repaired on my remote that operates the chair. They bounced to me around for three weeks to even file the complaint. And then last week they called to say that it had been approved, but they didn’t bother to put through a work order. I found that out yesterday when I called to find out why nobody had reached out to me about repairing it. So now the service company tells me it’s going to be a month before they can get out here and take care of it. So I called the extended department back again to tell them that it’s unacceptable to have to wait another month to get this repaired. I asked to speak to a supervisor again because when I asked to speak to one yesterday, they told me they would have one call me who never bothered to call me. Now today when I ask to speak to someone, coincidentally they are all in their morning meeting. So I told the associate that I’m going to social media to put this out there and now I am going to file a claim with the attorney general because the associate told me that if I threatened to go to social media, she would cancel the claim.

A very pleasant and helpful sales person .

Our sales person was very helpful and helped us pick out the best configuration for our home.

Lena was very helpful and made it easy to purchase what we wanted.

Our salesman Kenneth was fantastic! Easy process, no pressure, very pleasant experience.

Greeted right when I entered the showroom! Great selection of Farmhouse tables 👌 👏 I had a hard time choosing one to take home 🏡 But with the knowledge and service of my personal assistant, she got me set up and satisfied with the perfect Farmhouse tall table and tall chairs with a serving cabinet to match❤ 5☆'s

Rob was very helpful in my search for the perfect couch!

I have purchased furniture from Ashley before and this was the best experience yet. Great store, great staff, and loving my leather recliner!

Salesperson was very nice, very courteous, no pressure. And I would ask for Robert to help us again at Ashley Furniture

The workers helped me find the perfect couch for my home! Thank you !

Super friendly and helpful! Kenny was very patient with us and set us up with everything we were looking for! All of the other staff were also very helpful and friendly. Will go back and buy from them again!!

Salesman did a good job, answered all questions and did not pressure us at all.

I Had great help and good sales event. I was very happy.

quick and easy. helpful staff!

Great in store service

Staff was great Will do more with them. Find Robert for GREAT service!

Very, very helpful and knowledgeable on what we needed and why.

Really makes my room feel cozy and comfy! My cat approves too! Got a great deal!!

Shopping at Ashley's with Kenny McClain was a wonderful experience. We chose furniture for our assisted living apartment, sad but now is the time. Kenny made it more enjoyable. Thanks for a great experience.

Kenny McClain was a top notch salesman. No pressure and helped us find what we wanted.

Bought a 2 piece leather sectional originally priced at $5K. On sale in the store for $2020. But online it was listed for $699.99. What a find ! Staff was great !

Robert was very knowledgeable and patient with us. I love the fact that all furniture is American made!

The person I talked to that is all set up send us an email on prices and all thank you very much

Was a great time. Help was nice. Delivery was on time and setup was efficient. Am greatly enjoying my couch with lounger.

Salesman was very friendly and knowledgeable. I went back the next day to purchase the couch I wanted and it was painless, even with financing. After I left I realized it was the wrong style ordered. I called and it was corrected within 15 minutes!

Excellent service

Dakota made our shopping experience easy! He answered our questions thoroughly and quickly.

They were very patient with me taking my time to find what was right for me

Very nice and professional glad I went there

Professional delivery. Pedro was great.

Robert greeted me when I began strolling through the store. Such a kind, patient, listening salesman. I told him exactly what I was looking for and he showed me various options. He didn’t try to push me to buy something else. I appreciate that so much!

Robbie was super easy to work with & got us everything we needed. We got a great deal & getting approved for financing was a breeze.

Great customer service and the furniture is good quality! Our delivery arrived right on time and everything was better than expected.

Professional moving and delivering personnel. Sales was good, obviously, we bought the furniture.

Everyone I dealt with was verhly pleasant snd helpful.

Great service and great selection. Very impressed 👍

Our sales men was very attentive and was not trying to get us to buy things we were not interested in. I will recommend him to anyone who is wanting to buy new furniture.

Robert our salesman was very helpful and kind . We have not been shopping for furniture for a very long time and it was so nice to have good customer service.

Every was very professional

Was looking for a recently discontinued item but was able to find it in the store. Great staff helped me get all the necessary pieces and load it.

It's a big place. It's got a lot of options of furniture to choose from and the staff are really nice.

I am very pleased with the quality of their furniture, and they also have good customer service.

Loved working with the store and found all the right pieces for my client!

Customer service was great!! My sales rep listened to exactly what I was looking for and helped me find it.

Had a great experience. Helpful and pleasant staff.

The sales associate was awesome. We really enjoyed our shopping experience.

Everyone that helped me were fantastic about answering any questions I had and was able to get everything I needed rather quickly with little trouble! Great team!

Went there yesterday to purchase a sectional and the guy that helped me Kevin was amazing we ended up getting our dream couch he made sure we did not leave without it. Thank you so much I am so happy. If you go there ask for Kevin and he won't let you down

Very helpful and friendly assistance and good furniture.

I walked in to purchase a reclining love seat. The sales floor was full of options. When approached by the salesman I was shown the various pieces available. I made my selection and made a cash payment. I was told my furniture was available in Indy and would be delivered within 3 days. Morning of the delivery I was alerted via bot text message that my piece was not available and would be rescheduled. I have now been asked to wait 10 days for delivery. I am still awaiting delivery of the furniture I purchased (with cash) over a week ago.

I got a great deal on a Kegler recliner thanks to the guidance of Brittney Hippman at the Terre Haute location. Very friendly and helpful!

Friendly staff and i appreciate the easy process of assembly and delivery offered!

Polite and professional sales staff. Very helpful and well informed. Made shopping for furniture easier.

Dakota was great! He stayed with us the entire time and answered any questions we had! Highly recommend seeking him out at the Terre Haute, Indiana store

It was very good and they knew what they doing when asked about their products

Definitely worth the wait!! Both the couch and chair are so comfy! Delivery people were awesome!

I couldn’t be happier with the sales team at Ashley Homestore! Not only were they knowledgeable but they were also friendly. I feel as if they wanted me to make the right choice for me without any pressure to make a sale. I will definitely be a return customer!

Customer service was excellent. Only thing wish had stock in the store. 2 weeks for delivery is a bit longer than I was expecting but all in all a good experience.

We bought living room furniture at Ashley in Terre haute today and I can’t say enough about our sales person Kevin Simpson…from start to finish he made the process smooth and easy and he was very personable and knowledgeable about any questions we had. Definitely will go back and purchase more at Ashley for our new home!

Brittany our sales lady was great! We got a great deal on the living room set.

Jacob was awesome! We received the best customer service experience! He explained, provided options and was very knowledgeable.

Just to let everyone know I called the number they replied to my review with and was told by customer service that Ashley will do nothing to help. You must continue to call the warranty place even though they won’t reply. Here is where this is at. No reply has been received. No one is being sent back to put the parts in or order the other parts. No one at Ashley will take any responsibility. This should be considered theft.How much you bet their reply to this message will be the same as the last.

Friendly and helpful. Nice place to shop for household furniture.

Frank did a wonderful job and so helpful

Awful experience returning items, been over 30+ days and still haven't received my money

Brittany was great. She took her time to help me and answered all my questions. Very nice and helpful experience!

I Love Ashley Furniture! They have the Best Quality Furniture. Their sales staff are Always Friendly and Courteous. We just purchased a Mattress and Box springs from them, looking forward to Quality and Longevity!

Purchased a couch and recliner set for upstairs and 2 leather chairs for a different room. Paid hundreds of dollars for a warranty for each set. Had to place a warranty claim on the reclining mechanism. You have to call one place, then someone calls you from another place, took a month before seeing them. Then they ordered 3 parts, 1 part arrived 3 weeks later called to schedule to put it in and told them only one part came. They came out, and the one part was not even one of the 3 needed. They reordered the 3 parts. Couch is in partial recline position for months now. Part just arrived, once again just one part. In the meantime the chair started making a terrible noise. Husband has had 2 knee surgeries in the time it has taken since I filed the first claim. Neither piece of furniture has been repaired. Filed first claim in August, it’s December now. Nothings been repaired. Still waiting on parts after 8 calls and 3 tech visits. We are in our 60’s with no kids at home and neither of us are big people items still look new just don’t work. Purchased nicer end stuff, paid for full warranty and when I called the store they just directed me to the same numbers and people. No help at all. Wish I hadn’t called for the repair if this goes on much longer it will be out of warranty and never repaired. No one will help me and I have been so patient. Really sick of walking around the foot thing that is stuck in out position in my living room for months. Happy to sell you something that has no value —their warranty. Don’t bother buying it, go somewhere that will keep their word if there is a problem.

We had a good experience. Dakota was very helpful without being pushy at all. He laid out all of our options based on what we were looking for & really helped us narrow it down. It was a smooth process

Great customer service. Everything was quick n easy to get ordered. Brittney is awesome.

Robert did a great job with helping me find a new couch and chairs!! Thank you so much!!

Brittany Hippman was very helpful and I would recommend her for a nice and knowledgeable shopping experience!

Excellent service from frank and nick

Nic, Brittany and Kevin were very professional and helpful!!!! From start to finish they answered all questions. We really appreciated the service we got. You really have an awesome group at your Terre Haute store!!!!@

Nice people good selection( if u want a sectional). Good place to shop for furniture.

Love the furniture

The salesperson was courteous and very helpful in finding a chair that my wife and I both liked and could afford. She went out of her way to make sure we found what we were looking for. Great Job !

The sales rep Lacy was very helpful and also knowledgeable about the products, she also let us take our time and we didn't feel rushed or forced to make a purchase.

Brittney and her manager were so helpful. Was pleased with my experience on this and previous purchase.

Kevin was excellent he made patient and made our experience enjoyable

Brittany at Ashley Furniture’s Terre Haute location was wonderful to work with. She was friendly, professional and truly listened to what I wanted! She helped me find the perfect recliner!

Brittany’s customer service was fantastic. Very helpful and informative. Highly recommmend.

Nathaniel was pleasant and very patient with my indecisiveness. The general manager stepped in and worked magic in making sure I got everything I needed. I will definitely return for future purchases. Thanks to this amazing staff. 😊

Friendly and efficient transaction. Found some decent furniture at relatively low prices. Will return next time I need furniture. I am assuming that the delivery process will go smoothly.

We had the beat experience with Ashley Furniture . We were able to purchase a sectional that we love and a brand new mattress ! Can not wait for it to be delivered . The lady that made it all happen was awesome !

Paid $300 for the "premium" delivery, date got delayed twice and then they made up excuses as to why they couldn't set it up where I wanted it when they finally did show up. Canceled ny order and will not be returning. Found the same couch cheaper somewhere else anyway.

Had a really great experience with the sales associate. She was really sweet and made the process fast and easy. Thank you

Friendly helpful staff. Explained features of the furniture we ordered and got our order processed easily.

Will not be back to this location. Bought 2 of item T990-3 that is showing online at $289. Marked up at the store to $399 then “discounted” to $339. I used to work in sales and know about these kinds of tactics. Further, we were told we could pick the furniture up Saturday which was not the case. Additionally, we were sold a protection plan and was told by the sales rep that it would cover the USB ports if something ever happened. After reading the fine print, they are NOT covered. The protection plans are also cheaper online than what we paid for. Not happy and will NOT return, especially since we are planning to buy a new sectional and coffee table.

Purchasing a new sleeper sofa was a pleasant experience. Our salesman Nathan was thorough and made the shopping easy. Everything was explained and how to expect delivery. Highly recommend furniture shopping at Ashley.

Kevin was helpful without being pushy. He was very informative and helped guide me through my first purchase. Definitely recommend going to the Terre Haute location.

Dakota, Nathan and Nick took good care of us and were very good and not pushy!

Dakota Ladd (Associate Sales Manager) was the only one at the store when I came in and was already tending to multiple other customers so I waited patiently. By the time it was my turn, it was already past regular business hours, granted I came in 30 minutes before closing time. Dakota stayed over an hour past closing time to help me get my bed set ordered and financing finished. Couldn’t have asked for better customer service!

Our saleswoman was knowledgeable, personable and friendly

We love the furniture we purchased! Raelee was an expert when it came to our needs, along with being so pleasant to work with!

Lacie was amazing!!! She didn’t make my husband and I feel pressured. We were looking for a new couch. She did, however, help us find an amazing couch that we both loved. She helped with the dimensions and making sure it was going to fit in our home the way we wanted. I would definitely go to Ashley furniture again.

These people are awesome! No pressure to make a sale, and always genuinely helpful. Would definitely return if I ever need to!

Matched on line prices in store!

Brittany was a joy to work with. Took her time and answered all and any questions I ask! I cannot wait to see our dining set!

Kevin was exceptionally helpful in getting us exactly what we wanted! He was was very patient with us and we were thrilled with our experience.

Went in to purchase a bed and there was only one costumer in the store and none of the employees offered to help we left and went to mattress ferm access the parking lot they greeted us at the door and helped us with what we was looking for

Recently bought furniture at Ashley Furniture in Terre Haute , was very pleased withe the service I received , very friendly people working there , and very eager to help . The delivery was very punctual and delivery men were excellent . Will buy there again .

Turns out our experience took a severe plunge when ordering the furniture. At no fault of the store clerk named Rayleen, who was very good, the rest of the experience was truly awful. We were assured that the furniture could be delivered to a new location multiple times ,By the manager, even after I asked if we needed to order from a closer store to the location of delivery. But, We were assured it could be delivered. Which turned out not to be the case. We were put off and could not get a return call from the manager. I felt like we were deceived from the beginning of the process. We were very disappointed in this store.

They were very helpful and friendly.

Our sales associate, Raelee Crouch, was very knowledgeable and was able to offer us several options, adequately explaining the pros and cons of each choice. She was very thorough and most pleasant to work with. Our experience was excellent mainly because of her friendliness and expertise.

Very friendly and welcoming service. Knowledgeable about their products and gives you time and space to make a decision.

We had terrific service! Very pleased with our experience and excited to get our new furniture!

Stopped in the Terre Haute Ashley store today to browse. Was treated so well by the 2 gentlemen who were working!! (one was Kevin Simpson, but I did not get the other gentleman’s name but he had a long white jacket on) They were friendly, polite and had great sense of humor which is so necessary when dealing with customers anywhere ! Their demeanor would definitely encourage me to go to that store again when I’m ready to purchase furniture!! Thank you guys!!!

Furniture Quality and customer service review: Wife and I decided to get so called Quality Ashley furniture. We Spent 8k on two quality bed set. Week ago it arrived… Delivery folks said it wasn’t boxed up at the warehouse which was weird as everything they pick up is usually boxed up. After they did their white glove set up, We found every piece on king set had damage. Week later I have heard nothing on fixing the issues. King bed wasn’t put together all the way, five draw dresser has scuffs all over, one drawer won’t close, grey putty on the side. Large dresser with mirror has warped boards on top and scuffs all down it, looks like it came from a st. It also has a crack in the middle door that’s about 18” long. King head board and EVERY king piece is scuffed up. The second queen set we had to send the headboard back, dresser side panel doesn’t align with the top, poor quality! Not to mention the delivery driver left and tore by internet and phone cables out which damaged my soffit. Reported that, heard nothing. Issues happen of course, but if someone spends this money and has that many issues…. Makes you wonder The store employees were great when we purchased.

Byers bewear Ashley furniture terre haute Indiana .becare full what you by there .their factory warranty no good an they won't replace it like they say. can't get ur stuff fixed either. I am pretty sure the extended warranty not good either waste of money to by ur future there.i been five to six months trying to get my couch an love seat replaced or repaired no luck there waste of time an money.ill not do that again. Pass on to ur friends and family don't buy their stuff.

Very friendly staff. Wonderful service.

Our sales Representative Brittney, was amazing!! Not pushy and even let us bring in a piece of furniture to see if it matched our purchase. We will definitely shop at Ashley furniture Terre Haute Indiana again for all our furniture needs!!

We could not have had a better experience! The woman who helped us was absolutely wonderful and even our toddler enjoyed going into the store. Staff across the board was friendly and so kind. We will definitely come back when we need more furniture! Highly recommend. In a world of increased automation and terrible customer service, I am genuinely impressed.

Friendly and very helpful in ordering what I wanted. Delivery was great. Very nice men and together we made sure that chase was in great shape and it was! Thank You

The store experience was ok. The delivery guys were very helpful and nice.

We bought two couches and loveseats. We went ahead and got the extended warranty because it was supposed to cover all damages it's tears etc. The frame failed on both of our couches , which tore the fabric. This was during the 1st year but I didn't follow up until after 1st year. After 1 year even if the frame is damaged they won't repair it without you paying for the labor. They will pay for the materials for a furniture frame but they will not pay for the labor that goes along with it. They won't pay for the repair to the fabric. So you have to coordinate that with the extended warranty yourself. So long story short if you're looking for a great long lasting couches Ashley furniture is not the place. Don't expect them to last longer than one year. We definitely will not be recommending Ashley furniture to anyone.

I am so unhappy with my service from Ashley(not the stores fault). I have ordered twice and both times have had to deliver. First order they wrote the address down wrong. Had to go another 10 days without my purchase! Second attempt order was never placed to deliver. What gives!? UPDATE: I received my order, they made changes to deliver sooner, however, one item was destroyed (happens) they will send a replacement. My other complaint; they did not order slats for my platform bed, making it unusable. Had to make a trip to the store (an hour fifteen min drive) to get some that they had on the floor. Luckily they just gave them to us. I understand issues but the distribution center needs to be better! Get it together.

Lots of help from Brittany! All questions answered and walked out of the door with new furniture!!

Bought brand new couch and leg was broke and screws were put in the side of couch instead of legs provided. Company sent part to us and we had to fix the couch ourselves. Bought bedroom suite and everything was put together loosely. Made an even bigger mistake (ya, we fell for it 3 times) by buying barstools through them and legs were broke and screws were stripped...That was March and it's now mid September and still no repair person and no future date of when they will be in town. You buy local but repair people aren't local and only come out like once every 3 months to Terre Haute and it's a day of their choosing...Awful place, save yourself a headache and buy in Indianapolis.

Kevin was a big help today! He was very patient while we made our decisions and helped us get the best deals we qualified for. Very happy with our experience.

We bought a couch in 2020. Immediately, within the first week, the entire decking on the right side of the couch came undone. They sent out a repair tech, who just attempted to re-staple the couch instead of replacing the decking. It failed 3 weeks later. since then, the entire decking has come undone systematically. The all inclusive warranty they sell you at Ashley is a sham. It only covers cosmetic damage, and only if the cosmetic damage is not caused by an animal. This is the worst built, most uncomfortable hell couch I have ever encountered. This company is predatory, and would sell their own grandmother for a commission. If you are looking to buy from them, do yourself a favor and don't. This has been an incredibly expensive mistake that I will NEVER make again.

Very helpful

Always great service!

Dakota was super friendly and informative through the entire process. Greatly recommend him as a salesperson. Now we wait and see if the delivery/final product is as fantastic as our buying experience.

Excellent experience shopping for living room furniture. Dakota was really to work with when making our decision. No pressure, and we will definitely be back in the future to make more purchases! Thanks Dakota!

Answered questions but let me roam the store a look for what I wanted. Much appreciated.

The sales people just stood there and stared at us made us feel unwanted. We approached them and asked to see a specific item the item we were shown want not what we asked to see. They lost a sale because we went elsewhere

Very friendly staff. Did not feel pressured while looking around.

Realee was our sales associate and she was AMAZING!

We purchased a sleeper sofa and living room suite in November 2022. Prior to delivery we decided to cancel the living room set along with the warranty on the sofa. The store assured us the credits would reflect on the next statement. To date I have contacted the store 4 times and the corporate customer service line twice to resolve the issue. The store is saying there was an error with the delivery charge and is refusing to refund the warranty we attempted to cancel. I now have negative credit reporting on my credit report for not paying the $100 I have been told multiple times was being refunded. I have spoken to the same store associate twice who promises a return call from management- still waiting. With late fees and adjustments to “other charges “ we will be paying nearly $1800 for a couch that had a sticker price of $1000. I cannot recommend nor will ever purchase from Ashley again. Their follow up customer service when someone wants to return something is terrible and inexcusable.

I purchased a matching reclining sofa and loveseat that was delivered around three weeks ago. The sofa is fine but the cushions on the loveseat are unbearably hard. I immediately called the store and they said a technician would call me within three days. After nobody called I called again with the same answer and once again nobody contacted me so I called a third time and was told the same thing. It seems they are more than happy to sell you what they claim is a high quality item but beware that it is just talk with zero service after the sale. Here is an update. After many months of back and forth with Ashley insisting it was not a manufacturer defect they finally agreed to send me new cushions within four days. After a month of no deliveries I called them back and they acted like they knew nothing about the problem but once again agreed to send out new cushions which finally did arrive. This was almost two months ago. I have called them about four times and each time they say a technician will call me within 72 hours but nobody ever calls and the new cushions are still sitting here waiting to be installed. This is by far the worst customer service I have ever experienced.

I would leave a 0 star review if that was an option. We have furnished an entire home with Ashley's Homrstore, bought numerous couches over the last 10 years. We recently bought an OVERPRICED nightstand and have never been so unsatisfied. We bought at the store waited weeks to be able to pick it up at the warehouse when we was told it was there in stock the day we bought. Got it home and the hardware to the drawer was broken. Called immediately was told the part had to be ordered, shipped to us, and then a technician would be scheduled. After 2 months of waiting for a part and continuously given the run around whenever their customer service actually answers the phone, we are still waiting and still have a nightstand that is not usable. HIGHLY RECOMMEND BUY ELSEWHERE!!!

Me and my wife is looking to purchase a bedroom set which we did. Delivery was on a certain day. We set it up because we both work weird hours two days before the delivery day we get contacted of change of date in which we did not appreciate. Could we set a delivery date Calling and they said that they had to product and why it wouldn’t gonna be delivered on a date was not right the sales person that sold us our bedroom set with mattress also pushed us to buy a bed cover which we did we had to cancel order and they refuse to give us the money back for the bed cover that was never used said once we took it out of the store we could not return it couldn’t even get our bedroom set to us so I can even use the bed cover even though nobody informed us so we couldn’t return it. We were told they had a return policy when purchasing we had to cancel our order because we couldn’t take delivery when they wanted to deliver it even though we set up a delivery date and I had took time off of work for that delivery day to be canceled two days before if this is the way business is done I do not see any future at buying anything ever from Ashley furniture

Ordered a table and chair set. On week 12 and being told another 4 weeks it might show up at the warehouse. Never was told the items were on back order and never told it would take this long. Was told 4 to 6 weeks max. Horrible service, never updates you untill you call.

Dakota helped me with selecting & ordering furniture for my mom's room at a nursing home, and setting up delivery. He was very friendly & helpful!

They were very helpful and kind

The Furniture is worst I have bought

I had a great experience with the sales rep. She did a fantastic job. We will definitely be going back. Thanks again

Dakota was very helpful and knowledgeable! No regrets and customer service was wonderful.

I worked with Lacy and she was amazing. Initially I called and asked for information about items I found online but I ended up going into the store for the actual purchase. She explained everything to me I’m detail. The whole process took less than an hour. I even brought our new 5 month old puppy with us! She loved him! I have been a repeat customer with Ashley for years and they continue to meet and exceed my expectations.

I went in looking for a bunk bed; there weren't any on the floor for viewing. I hadn't made it very far through the store before I was stopped by a young lady name Raelee. I was worried that because of my poor appearance and small size that I wouldn't be treated like a buying customer... But she approached me nearly immediately, despite me wearing headphones, and saved me the time of searching the whole store. I suffer from fairly extreme bipolar 1 disorder; my anxiety is generally rather high, and I find it very difficult to go into stores by myself. I often get lost on the way because I don't have the brain capacity to navigate roads immediately. So I was nervous. But between her and a young man named Dakota who was their mattress specialist, they never failed to make me feel at home - and that's so proper for a furniture store helping you create your home at home. For people like me sleep is incredibly important - and they knew that immediately without being told, and didn't try to sell me anything I didn't need, but tried so hard to set me up with what would truly help me with that issue. I had forgotten that furniture can be financed... Despite having ghost credit, they were able to get me a really good approval. They were willing to mix and match programs to get me the best overall price, and they weren't afraid to explore different options with me. I've taken the time to write this review because I feel their hard work and pleasant air deserves praise. If every store was as helpful and pleasant as this furniture store, I think that'd make a beautiful world. I was thoroughly impressed, and now I have a way to build my credit that doesn't feel so overwhelming and crushing. Young and need to build your credit? Get your bed here instead of Walmart or Facebook marketplace. It's a bit pricey but it's cheap to start and the furniture is solid. Raelee took the time to explain to me how a specific method of construction lends to a strong piece of furniture. Honestly, I'll be back when I'm ready to pick up a desk. And I'll return to buy some pillows from the self proclaimed "man in the funny hat." My bed comes with white glove delivery, meaning some nice men will put my bed together for me. I may post pictures when it comes in, but I'm already so satisfied. Highly recommend.

Ashley Furniture went about and beyond to customize our purchase to serve us the best . The staff were top notch from our salesperson Raelee to the management we appreciate all that you did!

This place is an absolute joke. We spent over 5 grand on a sectional, called to get it warrantied out because it’s only been 3 years and it’s completely broken down. We purchased the extended warranty and then the company tells us it’s not covered, but if we call another company and purchase a separate protection plan then they will replace it! What?!? Don’t waste your time or money!! Horrible customer service!!

The worst overpriced, rude associates sent wrong couch which took forever, go to Glidden or Denver

Without a doubt, the worst quality sectional I've ever seen. Cushions have been replaced twice in a year and now, they're falling apart again. I WANT MY MONEY REFUNDED

We had looked several places and hadn't been able to find anything in stock we like. What we did like was months out for delivery. Ashley's to the rescue. As soon as we began to interact with Dakota, we realized the worry was over. We found what we needed and should have it all delivered the 1st week of December. Thanks Dakota for the great service. GOD bless 🙌

Very happy with the service we received. Raelee was very knowledgeable and helpful with our purchase.

And here we are again. I said I would never shop here again, but I decided to give it another go. I purchased a dresser, a desk and two side tables - no issues. The products are great and the staff at the store were helpful. Delivery was great. So I took my 87 year old Mom and my 91 year old Dad to buy recliners. First one delivered no problem, the second one the delivery guy put it in two pieces on the floor and left. He said he wasn't allowed to put it together and was pushing it by even taking it out of the box. When I called they said free delivery comes with no assembly. I was never told this at the store or we would have made a different arrangement. So disappointed. My elderly parents cannot put this together and Customer Service just said nothing we can do. Not even a sorry. The products are great, but it's a crap shoot with delivery. BTW, I have never made a negative online review for any place since my last one 2 years ago. And hadn't before. Just so disappointed 😞 Ordered a new sectional. Got the first two pieces and two of the cushions had a black stain on them. The delivery guy took pictures and called it in the moment we saw the stains. I got a call saying they would come clean the stains by a third party vendor, but they only come to my city once a month. We said we bought a new couch and were not satisfied that it would have to be cleaned the moment it was delivered. They then said they would send new slip covers and we could re-stuff them ourselves. I said that was unacceptable. I called local store where I purchased the product and they put in a ticket to get new cushions. However, they sent sear cushions, not the back cushions. When I called in a customer service representative named, Ophelia, was not helpful at all. It was all our fault and we had no recourse essentially. I will never buy from Ashley Furniture again. My husband is on his way to the store to try and get resolve.

DO NOT ORDER FROM HERE!!! We ordered a couch, loveseat, a fireplace tv stand and custom pillows. And the entire process has been one thing after another. Every time I’ve had to call them I have got a different answer regarding the shipping of my items. It’s very unprofessional, and if you want anything in a timely manner this is NOT the place to go. They will lie and say it will be there in 2 weeks then they push it out another 3 the day your item is supposed to arrive. I have never had such a terrible experience. And I will NEVER be ordering from here again! This place deserves ZERO stars!

Great website easy to use

At first we felt the Terre Haute, IN Ashley Furniture store was good. The salesperson was good and all seemed to process smoothly on 5/28.. We were told 6-8 weeks for delivery. The customer service however is clueless and has been horrible. They never answer their phone and we found out after a visit to the store directly that even though you leave a message they don’t actually have anyway to receive that message. Now for the kicker. After 20+ phone calls (we don’t live close by) we went into the store again last week (7weeks since our order) and they told us everything except the mirror would arrive to the Chicago warehouse that week and since 3 weeks earlier they completed a split delivery request, that our bedroom furniture was set to deliver on 7/25 and the mirror shows delivery by 8/8. They said they would call us today on 7/23 to schedule the time. No one called. So after 4 more phone attempts today, we started driving there again. Surprisingly, on the way I called one more time and they answered for the first time. The same person that has waited on us at their counter in person answered and told us it would deliver on 7/25 now acted completely clueless and told us it now looks like it may deliver by the end of August. Ridiculous!!! I was not happy at all and let them know it. I won’t hold my breathe that they will call me on Tuesday as she stated to confirm when my furniture may deliver! What is the most frustrating is that I had to contact them. Sorry, but when you have supply chain issues, your sales people should be on the phone following up on their open orders and staying in contact with the customers rather than sitting on their backside in the store waiting for someone to walk in the front door.

No pressure, very helpful, and looking forward to our delivery.

Great service by Jeremiah. Very knowledgeable all the furniture. Will return for more furniture in the future.

Was a 4 star until a worker hung up on me when I asked when my purchase would be recieved. Terrible customer service, does not deliver on time and generally a company that jerks you around. What a shame.

Kevin was an awesome help with getting everything squared away and taken care of! Went in needing a couch and left getting a nicer mattress as well. He wasn’t pushy, had some good laughs and it was all done in about an hour. Defined recommend if you’re looking for furniture!

Excellent ordering process and they were very accommodating of our flexible delivery target date.

Been waiting 8 months for all our furniture to come in. Store, warehouse, and customer service does not communicate at all. Last shipment our end table was damaged so they lied and said that a new one would be ordered, they didn't order it. (Terra Haute store)

Great service from Don. Good selection and prices.

Kevin was very helpful, friendly and worked with us to make our process of purchasing and delivery go smoothly and accommodate our schedules. It was a very pleasant experience.

The sales guy was great, he was very knowledgeable on the mattress I was looking at helped me find the one I wanted, and hooked me up on the financing

Good service

Nicholas was an excellent help in the right couch and bed. He understood my silly concerns and took me seriously and helped me find exactly what I was looking for! The store has some great financing options and the wait time for delivery of the couch is only 8 weeks - which is way better than several places I have looked. Thank you Nicholas and Ashley furniture for making this way less stressful than I expected!

I had a good experience shopping for a bed. I was greated promptly and got the info I needed. I was excited to hear the delivery date was just days away from my order date and that they will set up as well!

Not worth buying furniture though them. Bought a sectional back in Nov. And it has been nothing but a nightmare to get our couch. They lie and don't communicate and give u wrong info all the time.

I was very happy with how kind and helpful my salesman was. He was very knowledgeable about the products and Helped me with price confirmations. I was overwhelmed with the variety they had on their show floor and my salesman helped me narrow down my options. He was patient with the length of days it took me to make my decision. And finally I received a great price on my product with reasonable delivery time.

Everyone was so helpful. Kevin Simpson is our favorite salesman. He is always very helpful and straightforward. And funny!

This store is greate with representing but very poor at servicing the customers, we were given wrong or misleading information just so they can get us ‘sign’ the papers. They DO NOT CARE about you nor your product but just the money! Please read the papers before signing up.

We went in tonight to look for end tables. It seemed like everything turned into a thing! There was confusion which discounts we could use, the salesman couldn’t find us in the system, they finally figured it out and added us probably an hour later. Then after we left the store, we received a call from a random person telling us they had just received our emailed invoice - with all of our info on it! Lastly, we ended up purchasing ‘slightly’ damaged tables off the floor - that ended up being a little more worn out than we could see at the store. It’s been an evening!

great place to shop we bought a mattress associate was very knowledgeable and helpful

Staff was friendly, helpful and knowledgeable

Nice salesman not truthful.

Happy with the service and the furniture was ready right away will post once we receive the sectional later with quality!

The people that work there are friendly and helpful. They have a large selection.

I am very pleased with the quality and of my furniture. The service I was given, furniture was delivered on time.

We went in looking for a sofa, and Joshua not only helped us out, but have us a fantastic recommendation. Would definitely return when we start looking into more furniture

I have never been so angry with a company! I purchased furniture (paid IN FULL), a sectional and a recliner, on July 10th. The estimated “ready for delivery” date changed FIVE times. The furniture was supposed to be ready for delivery 10 weeks after the purchase. It was not ready for delivery until DECEMBER 1st. I spoke with a supervisor on Saturday, November 27, who assured me that he would have the shipment expedited and the furniture would be delivered the following week (November 29-December 3). When I was finally able to schedule my delivery on December 1st, I was told by an automated system that the earliest delivery date available was December 9th. A week LATER than the supervisor promised it would be delivered. I called again and talked to customer service. I explained my issue, I asked to speak with a supervisor. I was told that my delivery date could not be changed, and that my request, after being promised delivery, “was not going to happen.” The customer service representative interrupted me repeatedly, said that a supervisor would only tell me the same thing, and then hung up on me. Ashely Furniture, their manufacturer and their customer service, is a joke!

Very Helpful and Courteous Sales People and Listened to All of Our Questions Highly Recommended!!!

No return policy? Horrible business!!

Nick Miller was so helpful and friendly! We are so excited for our new couch

Dakota was very helpful and friendly. He walked me through many different mattress options and helped me choose the one best suited for me. I would definitely recommend this store to everyone. All of the staff were friendly and there is a wide variety of things to suit all tastes and styles.

Tried to call, left on hold. Set up a virtual appointment, received no call.

Dakota at Ashley Homestore did a fantastic job helping me find a new bed set for my room!

Brand new, very expensive furniture arrived in poor condition, clearly no quality control. Attempted to contact customer support and have been ignored.

Wonderful experience! Nice loveseats!

Do not order from them. They will tell you one date then change it. I ordered furniture in August was told they would be delivered in September. It is now October and they are saying Maybe middle of December. There is no guarantee. My couches were in transit to the distribution center in the beginning of Sept. Now they are still being made?!?! It costs 30% of the order to Cancle/get a refund. This is not a way to buy furniture. Save your money ho somewhere that has you leaving with what you paid for.

Dakota was EXTREMELY helpful, friendly and a great pleasure to work with. I would recommend the Terre Haute store to anyone and to ask for Dakota.

Would not recommend.... I get a call, telling me my sectional is in and ready for delivery. I take off work half a day because it's between 1-5. No big deal. Get my old couch out and thrown away. Guys show up with only half of my sectional... I call Ashley's and they say. "Yes the other part won't won't ready for another month or two". So now I have ZERO furniture for my family to sit on for the next 2 months. And ashleys response...."well thats not really our problem sir"... very disappointing

I recently just bought a few items from this store. They just delivered yesterday and they damaged a disabled veterns chair lift to get from the main floor to the basement. In case of emergencies since I live in the tornado valley. They are replacing the chair but refuse to recompensate for the bed frame which is also damaged. All in all. I will never shop at an Ashleys Furniture store ever again.

We went in looking for a couch. Walked around found a few we liked. A store employee started helping us compare our price options. He let us look and check them out and was around when we needed him with no pressure to buy. We enjoyed our visit to the store. Would definitely go back for more furniture.

Been here twice in the last 6 months, bought a bed 1st time and just bought a desk small desk and shelf. Been treated very well and prices very comparable. Thank you all.

Great service.

Dakota and the rest of the crew really worked as a team to make my experience go smoothly.

Great service, huge selection!

I really enjoyed my experience in this store shopping for my first couch. Kevin made this a much easier journey. He made sure I got the best deals and I’m much appreciative!! 10/10

The Terre Haute was very courteous and helpful with our purchase. No pressure at all with our visit. Thank you!!

Beautiful furniture and awesome service to help me find the perfect living room suite within my budget. Felt no pressure to buy and came back to the store 3 times to look around. I talked by text with the salewomen for a couple days too, before I decided I was ready. She was there to answer every question I had, even while off the clock. I will be back for more purchases in the future.

I paid for my couch in March and was told we would get it by the end of June. I am still waiting for it. And they have lied multiple times when I called to check on it.

High prices

Excited to have new furniture from Ashley. The woman that helped us was friendly and made the credit process easy. While there are waits due to covid, it was nice to have some options and they knew their stock well.

Kevin was very customer service oriented and knowledgeable. He took time to listen to what we needed and help us find exactly what we were looking for! Will definitely shop Ashley Home Store again.

Very nice people and just loved the furniture

I am a college student and I have been looking for a furniture store where I can be able to not only afford to make my place look nice but also get treated with respect. All of the employees where nice and helpful Nick gave me different options that works best for me and I would most definitely go back and recommend!

My Fiancé and I were very new to buying things like furniture and mattresses and our Sales Professional Nick was phenomenal. He was very patient with our knowledge and not only gave us the best deal but taught us things for the future. 10/10 recommend Ashley HomeStore.

Great experience I will return

We went in to look at bedroom furniture. We were not planning on buying and let Zach know when he approached us. He was very nice, gave us information on their current sale, and pointed us in the right direction for the style we were looking for. Well, we fell in love with one particular set and had several questions for him. Zach was wonderful! He answered every single question we asked and ended selling us our new bedroom furniture. No pressure from him in any way! We will return when we are ready to buy other pieces for our home.

Dakota did a fantastic job. Was very patient with us and helped us find exactly what we needed. Can’t wait to go back and purchase more with him as a great salesman.

Ashley was running a 4th of July sale in which when we entered the store the manager introduced herself and handed us a paper with sales info on it. One part said "BOGO 50% Off." We asked the manager what the "BOGO" deal all entailed. She explained, "pick any item in the store and then pick your second item. We will take 50% off the lesser of the two." I asked, "That's it? Nothing else to it?" She replied , "yep, that's it". Good deal, so we thought. We had selected a couch and as the second item an occasional table set. The couch had an "as advertised" 4th of July price listed on the tag. The salesman wrote up the purchase and took us to check out completing the sale. However, I looked over the receipt and the numbers didn't quite add up. I asked the salesman to explain why we weren't getting the BOGO 50% deal. The couch was the correct "advertised" price, but they only took 30% off on the tables. The salesman said we were getting a better deal at 54% off, yet he couldn't explain how. So, he went and got the manger (same one that gave us the flyer upon entering the store). I asked her to explain why they charged us more than the promo that she told us about. She said that the advertised price on the couch was already a marked down price and that she couldn't stack the discounts. I had told her that they never mentioned that. Nor was it written anywhere on any of the material that the first BOGO item had to be sold at top retail price and not an advertised price. I explained that what they were telling customers and advertising in the store is much different than what you are actually doing. What they should've done was honor what they were advertising. She said she wouldn't do anything for us regarding the additional discount. This was on top of the fact that they had also charged us $40 more than their online price for delivery in which they also refused to match. What they said and what they were doing were two different things. So, I told them to refund me my money. The manager without hesitation began the refund. However, I asked her (as she refunding our money) if she was really going to let a $1,200 furniture purchase just walk out the door over $100 that they should've taken off and honored anyway because that's what they were telling customers. She said "I can't do anything about it, but I will let upper management know about the written disclaimer needing put on the flyers." So, they lost our business and didn't even try or care to keep us as a customer.

Had a great experience today as I always have in the past, too! I love that there are so many buying options with financing or discounts and deals to suit any buyers needs! To too it off, our salesman, Dakota, was extremely knowledgeable and helpful!

I visited Ashley’s in Terre Haute this evening and it was a very pleasantly experience. I was allowed plenty of time to browse and when the sales person did approach they were very helpful and considerate. I bought a recliner and I’m very happy with the price and quality. I’m looking forward to having it in my home.

Dakota helped us find a great couch set!

My husband & I went into the our local Ashley furniture store to look for furnishings for our new house. We were greeted promptly & asked what we were looking for. After explaining the style of furnishings we were looking for, the store clerk directed us to where we should look. He let us peruse at our own leisure without any pressure to buy. After picking out several items we asked the clerk to give us a price quote with different items so that we could stay within our budget. He ran a couple different options so that we could make the best choice to fit our needs. I would highly recommend this store & will be going back to pick up the pieces we were unable to buy at that time.

Staff was all really nice and the service was excellent.

Zachary was amazing. He was friendly and knowledgeable

Worst delivery service Dept I've ever dealt with!!! Will never buy anything ahain

We had a great experience! Our sales person respected our space and decisions.

Great employees and management. They gladly answer all your questions and concerns and help you figure out what you need. I’d definitely go back

This is the worst shopping experience I've ever had! Ordered sofa sleeper in January. First told it would be here in March, then April, then May. I received a text on 5/19 that the sofa had arrived and to select a delivery date. Chose 5/26....no delivery today. Called about it....after long wait was told that no, that text was sent in error....new estimated delivery date of 6/19! SIx months! Lied to. Asked for supervisor to talk to.....promised he/she would call in an hour....still waiting after three hours!

I was very impressed with the employees. They were helpful and answered all of our questions. Lacie Claypool was very friendly and ready with prices on any furniture. Thank you all for a positive experience. We will receive two pieces of furniture this weekend and the couch in July.

The sales team were awesome. I was told that I would get my furniture in 6 to 8 weeks. 8 weeks passed and then I was told that my furniture would not be delivered until December... 8 months from ordering. I cancelled my order for a full refund and was told I should have it within 4 weeks. It has been five weeks and still no refund. I was just told it could take another two weeks for me to receive it.

Nice

Very rude. They acted as though we weren't worth their time. We just walked out. Not impressed. We purchased a set at a different place within an hour of walking out of this store!

Kevin was helpful and had great customer service. Thanks

Great customer service! Went in near closing time and couldn't make up our minds. They were very patient with us!

Worst customer care in the world

We love Ashley’s Furniture! Always a pleasant shopping experience- many different options both in style and price. The staff is knowledgeable and helpful without being pushy. We have purchased several items over the years and the durability and beauty continues to hold up. I would highly recommend shopping at Ashley’s Furniture.

People were nice. Great customer service. Fair prices. Overall great experience.

Here is our experience. We bought bedroom furniture approximately 5 years ago. The initial process was pretty pleasant and easy. We are about to finalize the transaction. Then the sales person brings up what amounts to an extended warranty. As usual I dismissed it immediately because I just feel these types of warranties are a waste of money. However, the salesperson wanted to at least explain how it worked. I will summarize to keep things as short as possible. She explained that it would cover any damage basically for any reason for 5 years and if we do not have a claim in those 5 years we would receive a full refund for the amount of the warranty. Like I said I general don't trust these sort of programs so after directly asking the sales person multiple times and at one point even opening my hand pointing at it and saying in 5 years with no claims I will walk out of here with cash in my hand. I was told yes that is correct. So I thought what is the harm in that. I figured the way they must expect to make money on this program is for someone to submit a claim for a tiny scratch or to simply forget to redeem their refund. However my wife and I are quite cheap so we get home and tape a note to the inside of our cabinet door with the date of purchase and the date 5 years later we will be able to receive our refund. The note becomes a running joke for me and my wife. She claims there is always a catch and me saying yes I agree but they can't lie straight to your face. Fast forward 5 years later, my wife calls and explains our 5 year warranty is up and we want to redeem our refund. The person on the phone says, yes but it is 5 years from date of pickup not the date of purchase so we have to wait something like another week. Fast forward a week, we go into the store and again explain why we are there. Now THE TRUTH IS REVEALED. it is not a refund, but an in store credit on a purchase of $500 or more. My wife gives me the look of told you so. I regret to say I wasn't very pleasant with the woman explaining the policy to me. So ma'am if you do read this I apologize, but in my defense I don't take being lied to very well. In reflection I realize it was not she who lied to me so I apologize for that. I have been saying we were directly lied to by one of their sales people, who after 5 years of course no longer works there. I say lie because the way I see it is one of 2 things occurred, either we were directly lied to or the salesperson was ignorant on the policy she was trying to sale. I tend to believe it was a lie. I figured the sales people are being pushed to try and sell as many of these extended warranties as they can. So maybe this was a personal idea of the former salesperson to mislead the customers into thinking it was a true refund or maybe they were subtly encouraged by management to mislead customers. I do not know and never will. Also in fairness the warranty was only $129.99 on what was approximately a $2000 purchase but to me it is the principle of what happened here that matters most. Which in the worst case scenario a salesperson directly lied to us or best case scenario the salesperson was simply ignorant of their own warranty. Either way I strongly encourage anyone considering this store to be careful and should probably steer clear of these warranties and what their salespeople promise. One final tidbit. My sister and brother-in-law made a very similar purchase the very same day and was promised the same cash refund by the same salesperson and after hearing what happened when we tried to redeem our refund has yet to try to redeem hers, but is equally disappointed.

The staff was very friendly, but what I liked the most was that they gave you space while you looked around.

We went to the Ashley’s in Champaign, IL, which was nice but because they're locally owned couldn’t help us with our move to Bloomington, IN. We decided to try the Terre Haute store when we were in town and it went very well. Our sales rep was friendly, explained the process and was able to get it ordered.

They were fast, friendly, and very helpful, until they got my money. Then they decided to change my delivery date to a week later than promised. When they informed of this, it was two days until my original delivery date, and they were unwilling to honor the original deal. Thanks.

Took no time at all to find what I wanted in the store. Staff was attentive but not pushy, which is a relief. No one wants to feel like the sales team is circling them like prey while shopping. They did a great job of assisting us in finding what we wanted, giving us space to browse & answered all our questions. Great in-store experience.

Not a good place to shop. Horrible communication between sales and shipping departments. When talking with sales rep, I was given a 6-8 week delivery time. I received a text message from the shipping department and was given 39-41 week wait time. After several calls to the store and the shipping number I was provided, no one would give me a straight answer. My order has been “cancelled” now for 3 days and have still not received my money back. I would recommend staying as far away from this place as possible.

Ordered a headboard from Ashley and of course it's missing a piece maybe if they had an actual store where you didn't have to order your products they would get it right or maybe if their customer service department could speak proper English they'd understand what you're saying ill never order anything again worst waist of my money!!

Excellent experience, great prices, and good selection. Had a very enjoyable purchasing experience.

Customer service was wonderful. Went out of his way to satisfy me.

Our sales representative was very informative and helpful as my husband and I searched for the "just right" recliners. We were very pleased with the experience and bought the added five-year warranty. We can't wait to get our pair of matching power recliners delivered!

The store and the people working there were fine and the process to pick the bed and pay for it went fine. But I soon found out the nice store was just a front for a very bad run business. I had no issues with the bed taking over a month to get to me, as covid has slowed down all commerce. When the bed was delivered I had paid for it to be assembled by competent workers. But I soon found out that the workers were not the best. The bed showed up with no hardware to put it together. So that group just left it and said that they reported it and another group would have to come with the hardware. That next group showed up several days later and acted like they were just delivering the hardware. I told them that they were to be assembling the bed. They proceeded to do the work. They broke a drawer, stripped screws and basically did a poor job. They took pictures and said someone would have to come out with the new drawer and fix the bed. Several days later a drawer showed up via FedEx which was the wrong one. I called and have yet received any drawer or hardware that was stripped. I took the broken drawer and the wrong size drawer and broken handle back to the store because I was tired of storing their stuff in my garage. The guy in the store said they can't take the stuff as that was another department, but I said tough you are taking this and you are to get in touch with whomever was to pick it up. I called Ashley about my replacement drawer and was told it will be several weeks before it arrives. So order made in December and still waiting just short of March. Just plain pitiful and I recommend everyone just to stay away from Ashley. ***Update*** I called once again to see where my parts were and was informed that they never were ordered because there was no pictures of damaged parts submitted. The guys that installed and broke the bed took pictures and said they would submit them. They never did. So I took more pictures and submitted them myself. Now I am told that it will be April before parts arrive. Pathetic. If I can give a zero rating I would. ***Update*** The Ashley delivery truck arrived today March 25th. I guess it was just the optimist in me that was hoping this long ordeal would be over. Unfortunately Ashley screwed up again. The delivery truck had the wrong bed parts. I even showed the delivery driver the pictures I took of the parts that were missing and he was speechless that the person on the other end of the help line could not even get the order right. The delivery driver took more pictures and called his supervisor. He then told me that Ashley would be in touch about getting me the correct parts. So the saga, the endless saga continues. This is just too unbelievable.

Was easy and Lacie was real cool..help me out and worked with me.. friendly place..

I wish I had checked out more reviews prior to purchasing furniture from Ashley Furniture! We will never shop at their store ever again. We went to our local store in Terre Haute and all the staff was very helpful and friendly. We ordered a couch, loveseat, and TV stand which were all in stock. We set a delivery date out about 2 weeks and waited. We call to check on delivery the day before our scheduled day of Jan 16th. We were told it was on backorder and it would be about 2 weeks to get it in. We were not happy with waiting but understood that things change. So we waited on another phone call which arrived a week later. The automated call said the furniture was in and to setup a delivery date. We were on the road, so my husband called and spoke to a live person who verified our furniture was in. We set a 2nd delivery date of Feb 6th. Once more we waited till the Feb 5th and no messages or call, so we called and were told our order was no longer available and it would be another 2 weeks. I’m not sure how our furniture became available then not in that time fram but we already wasted 6 weeks waiting on the furniture...we would have to wait 2 more weeks and they refunded $150. So yesterday, we get a message that our delivery window was from 11:15 am to 2:15pm. Ok got excited...made arrangements to have our old furniture moved to its new owners. About 9:50am, my husband got a text stating the delivery would be at our house in 10mins. Had to rush to get things finally moved out of the way...but still ok because we would have our new furniture. 30mins roll by...no furniture...then my husband noticed they had missed a 0 in our address....which our rural road is a very short road and the only piece of road with that number in that area...but no one called to say they couldn’t find our address. I call immediately...waited on hold for 20 mins...and was told the driver couldn’t find the address and we will have to reschedule once he gets back to the warehouse. So yes, the address was wrong and we should have caught it sooner but no one called to see if we could give him directions....and second of all...he was outside of our delivery window which fortunately I was home...but that is the reason they give a time frame to make someone is home...to be there for delivery and call if there is a problem!!! The delivery guy wasn’t even on our road...which he did take a picture of the area he was in..but still..not even on our road and no phone call!! They said he may be able to deliver on his way back through if he has time but they can’t make him go back to deliver it!! We are sooo mad!!! My husband is cancelling our order...we do not want anything from Ashley furniture again...

Great people to deal with. Great customer experience and employees were very helpful.

Great place to buy Furniture!! Staff is extremely friendly and knowledgeable!! :)

Our salesperson was friendly, helpful, but in no way pushy, so we would definitely recommend Ashley Furniture to our friends.

Super friendly staff eager to help you find what you want. Me and my wife were very satisfied with the salesperson. They helped us find the entertainment center we were looking for and for an added bonus, we shopped for a new sectional couch for our living room, and when it would not fit in our room, she made it possible to get the couch with different sections so it would fit. Great service and salespeople who make it possible to get what you want. I will recommend Ashley Home Store to everyone.

Just had our eyes opened today concerning Ashley Homestead. The sales person at the store was very honest that our couch may take so time to receive. We accepted that hoping for the best. We heard other stories concerning Ashley Furniture from more than one family member. We were given a date for delivery and everything we checked we were told to wait another month. The last straw was today. I called two weeks ago. Talked with a live person. They told me to expect a text message on Thursday next week to schedule delivery. That Thursday I got an automated call to schedule for Monday between 1pm and 4pm (today as I am writing this) Then I got 4 more calls to verify the timing. Today my wife and I pulled out the old couch as as we waited I thought I should verify once more. The answer I got from the automation was the couch is not coming for another 3 weeks!!!. I called customer service and they verified it was not coming for another 3 weeks. We canceled the order. They offered $100 dollar check not to cancel. We were not interested in that. Now we are waiting to see how this goes. VERY DISPLEASED! VERY DISAPOINTED! VERY UNPROFESSIONAL. I WILL NEVER DARKEN THEIR DOOR AGAIN!

We shopped at the home store in Terre Haute Indiana... the sales girl was very knowledgeable and patient. She showed us all our options and we found the furniture we wanted. Very satisfied

Lacy provided great service, helped coordinate pieces and spent the time with us needed. We will definitely come back again!!!

We went to the store because of the advertised sale. We were looking for a new sofa. They had what we were looking for and matched the online price. The salesman was very nice and answered all of our questions.

Will never go to that store again!! Our bed arrived today and it came without parts!! After waiting over a month we have to wait another week. We live 25 minutes away and tried going to get the pieces and instructions so WE can put it together but no one will answer the phone.

Dissatisfied with the store itself and customer service. We decided to buy our furniture (made by Ashley) from Big Lots instead. Such a smoother transaction.

My friends at Ashley hometown in TerreHaute let's say I go out of my way to see them since I leave near Indianapolis but I always receive friendly service with expertise,good advice and accommodating pickup or delivery service I recommend them.If your in TerreHaute check them out or even if your not like me.....update....I even picked up my item at warehouse in plainfield indiana on Feb 2nd just days after visiting store after checking in with cdc guidelines it took less than 10 minutes and the item was in my vehicle headed home basically no wait at all great job Ashley homestore

The staff inside the store were great and very helpful which is the reason this is a 3 star. I bought a couch and a chair October 6th 2020. I was quoted 4 to 6 weeks for it to be delivered. I was assured it would be here before October 30th. That passed and no furniture so I called and got quoated December 1st. That day passed and still no furniture so i called again got quoated December 17th. You guessed it they still didn't deliver, called yet again this time I get quoated January 30th. Here it is January 30th I called to get a estimated time of arrival and guess what I'm told. They have no deliveries going out today part of my sectional couch will delivered February 8th and the other part and the chair will be delivered February 16th. I am at the point I'll believe it when I see it. How do you go from 4 to 6 weeks to 4+ months? My living room has looked like a college kid with no money for furniture lived here since the end of October since I was assured I would have my furniture by then. So disappointed in ashley furniture right now.

They were super helpful! Especially Zachary at the terre haute location, he helped throughout the whole process. Since it being my first time ever buying furniture, he was just wonderful to deal with! Super friendly people!

I ordered a sectional in January. I was told it would be delivered on February 17th. I wasn't happy with the wait but I accepted that date. Well I called on February 10th to check the status of my order and I'm told it will be delivered on February 24th now... that really upset but it was only another week wait. I call today to check the status of my order and now I'm being told It won't deliver until MARCH 17th. seriously? I just want the sectional I ordered. Im beyond upset and now looking for a sectional elsewhere. Thanks for wasting my time.

I love Ashley store, their service, prices and quality of products!

Great experience at Ashley Furniture today. The sales lady let us look for a bit then came and told us about the sales going on. She then left us alone to look some more. Because she let us just look without feeling pressured, we ended up buying a mattress, 2 love seats, a recliner, 3 barstools and 4 table chairs. It was great!

Knew what I wanted when I went in and they helped me with exactly that they didn't try to sell me other things. Got in and out in no time. Great service!

The service was great and the prices were acceptable we are pleased with the quality of our products and the time line of getting our product delivery is a very short time even though it has to be shipped in from out of state. We really like having the furniture assembled by their people which saves us time and energy! So all and all we had a great experience.

We had an enjoyable shopping experience at Ashley Furniture. We were not pressured to purchase anything which is very nice. The layout and displays were pleasant and easy to navigate. Plus, they were running a sale which helped us out! This was probably our all-time best furniture shopping experience.

They didnt have what we needed tho.

Was an enjoyable experience was helped when I needed it my purchase was taken care of quickly

This place was good until they delivered my furniture and it was all tore up from February until today July 2001 still have not got furniture and still not got a refund and still have they have not done nothing for us giving us the runaround

Friendly service and helpful sales staff. The pricing was transparent and we are excited to get our couch delivered.

Today we chose our new nightstands at Ashley Furniture. We had amazing customer service and a great price! Even though we had such a small purchase, we were treated with the same kindness and respect of someone buying a full bedroom suite. Much appreciated!

Very pleased with my experience here!

We ordered a sofa in November and were told it would arrive at our house December 30. It didn’t. I called and they said, “Oh, that won’t be here until March.” Do not trust what they tell you and be prepared to wait a long time for your furniture!!!

Great service picking out my dining set.

January sales are awesome also have a great clearance section an a lot to choose from overall

Lacie was awesome, helped out in every way possible and found me exactly what I wanted and at a great price. Will definitely be back and ask for her again.

Salesman Kevin was very friendly and we found a beautiful sofa for a great price 👍🏻

Customer service is a joke. We went to the store to shop for an entertainment center. Was greater at door handed a flyer and told let him know if we had questions. They had a nice center on display with an picture of fireplace that could be added. I found the salesperson and ask for final price with fire place and continued shopping he eventually can Me back to say the fireplace had been discontinued I then ask about another and after finding him again was told the same thing. I ask then why do they still have the ad showing them as available his reply was they my produce then again sometime. Our 3 rd choice had a fireplace. Again after finding him he looked it up to tell me that this too had been discontinued I explained this was very frustrating as this floor model had it installed then he said the center was also not available. I ask if since it was on the floor was it for sale he said no the manager would have to approve and walked off

Great low pressure atmosphere with a good selection. Only reason for 4 star was that what we chose was not in stock.

Fast and easy shopping worked with me to get what I wanted best price all around wonderful place to shop

We came in looking for specific furniture and we were very grateful for the help that was given to us. We tried out a couple one that we were looking for and found the best loveseat and recliner at the most reasonable price that we were looking for! Great customer service! Definitely going to go back if need anymore furniture in the future ☺️

Ordered sectional in July, was told 6 to 8 weeks for delivery. Was told it will be delivered November because of a damaged part. Now they are telling us December. They are making up dates with no commitment to honoring projected delivery dates. Oh, by the way, my husband had to call to check on Sept date, October date, and November date as projected. I wish my yusband would have just cancelled. I like Ashley's price options, but it's not worth the hassle.

my daughter bought me a lift chair from ashley in terra haute after . six months the motor went out . there was a warranty bought after 4 months of waiting there is still no repaired chair the company that was to do the repair has postponed it twice . so my experience was bad with ashley

Sales person was over nice and polite. Answered all questions we had. Highly recommend!

I made the mistake of spending over 5k at Ashley Furmiture on 8/22/20. After several empty promises of furniture delivery, as of 11/19/20 I have NO Furniture.

Salesman was nice, we found what we needed in our budget, and the bathroom was clean. Only complaint is I wish the salesman would have tried to make our personal budget work more instead of making a big sale and trying for that up sale. We more or less waited on ourselves and he was there to tell us the prices. However the furniture seems nice and I’m looking forward to the delivery.

DO NOT BUY ANYTHING FROM THEM. IVE BEEN BATTLING THEIR CREDIT AGENCY FPR MONTHS OVER FURNITURE I NEVER RECIEVED OVER PAYMENTS I DIDNT MAKE BECAUSE I CANCELED THE ORDER AFTER THE DISCONTINUED WHAT WE ORDERED. THEY ARE CROOKS.

Lacie worked getting exactly what I wanted. Great experience so far.

Decent selection but you can't take home most items the day you buy it.

Great experience. Found something to fit our space!

My wife and I went to look for a bedroom set and I never been there or gotten anything from there before I will say I’m very happy and pleased with over all quality of furniture and customer service very great people are very helpful and friendly thanks Terre haute Ashley furniture for the service and helping us with are first purchase very very happy with very thang thanks so much Thanks. Brittany and Kyle helderman

Looked around online, showed the Ashley employee a couple screenshots & he showed me the instore displays & did a great job of explaining some of the differences between the leathers... VERY HAPPY WITH THE SERVICE 😃

Salesman was very helpful and knowledgeable. Even thought of a way to get us 5% off. Our second recent purchase from Ashley, and we will definitely be back.

People at Ashley was very helpful with any think I ask of them. Very Satisfy From the beginning talking to people to receiving furniture at the house. I will definitely be shopping with them again.

I am not at all happy with this company I bought a coffe table for $300 3 months ago and keep being told my table will be delivered on a made up date and still have not recieved my table after 5 different phones calls and 5 different delivery date quotes. I dont believe this table is ever coming and that I habe been ripped off. DO NOT EVER SHOP AT ASHLEY!

very nice furniture, way too expensive. The staff are very friendly and helpful. They talked me into buying a extra 5 year coverage which is bull because it’s with a third party but they don’t tell you that. My couch was damaged and the third party place GVS wouldn’t cover it. So much for a extra 5 years coverage. I will not but buy from them again!!

Great customer service, very helpful staff, haven't got our couch yet but loved the floor model😊

Horrible service, when you call be ready to be on hold at least 40 minutes, and you can’t call the store, only Customer service. And they are so disconnected from the store they both tell you crazy things. Spent 4K there and after 3 months still am waiting on my furniture. Do your self a favor and go anywhere and I mean anywhere else. They tell you a date to be delivered but that’s a made up date. Just safe yourself the frustration and go somewhere else. I honestly hope this company goes under because they deserve It

Lester at the Terre Haute store was great! Very professional and made sure I got what I needed.

I wish there were a 0--STAR Review option. I am very upset with the customer service and unauthorized fees I have received from your company. I have purchased a table, four bar/table stools and a recliner from your store in Terre Haute, IN. These were all delivered together and I was upset that I was charged for two delivery fees… just to now realize that I was charged for THREE. I was only delivered to ONE time and being charged for THREE DELIVERY FEES IS OUTRAGEOUS. I’m not sure why two of the barstools were put on a separate invoice? Was this so that you could charge me another delivery fee? I have tried to contact your company by phone many times. I have reached out to my salesman Nick Hurst on his personal cell phone number that I was given as well. I have also contacted your company via email and received reply that you are no longer using email as a form of communication. I reached out by “chat” online on 08/06/2020. This conversation is also enclosed. I was told by a “Carmen” that I would be receiving a check in the mail refunding ONLY ONE of the THREE delivery charges. As of today, October 15, 2020, I have still not received the refund check from your company. Please contact me as soon as possible and let me know how this will be resolved and when I can expect my refund.

Sales people were nice but once they had their money they were no longer helpful. Lied about when furniture would be delivered... it’s been months and we’re still waiting. Currently using lawn furniture in our living room because we got rid of our old set in order to take in the new. Very frustrated. I’ll never buy anything here again.

Love the variety and the furniture display in terre Haute! Zach was very friendly,informative and helpful in choosing our furniture! Cant wait for it to be delivered! Thanks for your help! Will definitely be a returning customer when need be!

Was in Ashley furniture and employee said we were suppose to wear a mask. Told him couldn't wear one due to medical reason. The employee responded unkindly. We walked all over the store. There were several employees present and no one ever asked if they could assist us in finding what we were looking for. Guess they don't care that they missed a sell. By the way - this was the second time we had been and there and they treated us the same way each time. Thought we would give them another chance!! Terrible place!! Won't go back!!

TERRIBLE CUSTOMER SERVICE. They don’t even reply! Call waiting time is over an hour! Almost 2 months and still haven’t received my furniture. Totally disappointed

We went there for my Father's Day gift, we were told it would be there here in August, then we heard nothing else. It is now October 5th and I have yet to hear anything. Very unhappy.

Friendly and not pushy, let us explore on our own yet was nearby of we had a question

Customer service was on point. We found exactly what we were looking for at a great price.

Knowledgeable staff and flexible options! Good experience all around!

Excellent customer service. Would highly recommend

Went to buy a new living room set today. Salesperson asked us to leave the store when we told her we were medically unable to wear masks. Given their prices; you know how much they lost on a cash sale! Will never buy from this company again. The State mandates to wear masks exempts people with certain medical conditions but Ashley Furniture chooses compliance over their customers!??!

Staff was very friendly and so helpful. I was offered assistance not long after walking in, and was asked what I was picturing for what I was needing/wanting.

My husband and I purchased a sofa chase in June. It took longer than expected to be delivered While it was being delivered the movers tore the arm of the sofa. When we went into the store Savannah waited on us. And listened to our frustrations. She was absolutely amazing. She took down all of our information and said she she would do the best that she could to help us. The thing that simply amazed us, was that she wasn't even the one that sold us the product. So there was no commission in it for her. She went to as far to give us her personal phone number. And continued to stay in touch with us,helping us to stay up dated on the progress of our new sofa. Well it is now November and we received our new sofa chase. And we love it. There needs to be more people in the world like Savannah. Helping others and sharing kindness.😊

Thanks Zach for being friendly & very helpful! Great CSR! Prices are good.

Went to our local Ashley’s months ago about our broken couch that we,at the time, had for less than a year and have a warranty on. Well, after 2 months they finally sent some out to service it and said we’d know something soon.... well here we are 2 MONTHS since they came and no one has any idea what’s going on! And Ashley’s basically told my husband that since it’s now been over a year since we bought the couch they won’t do anything about it. And I’ve had MANY people complain about the company as well. Everyone keeps giving us a different story about what’s going on and who is supposed to be doing what. Not very satisfied at all.

Update 9-14-2020...after almost 2 months and many many phone calls, finally got the headboard replaced, will never buy from them again after all of this! You deserve zero stars. Bought a bedroom set in from your store in June. Delivery was pushed into July, which was fine. Once it was delivered, we noticed damage to the headboard. We've called and called. Have been on hold for up to 50 minutes only to be disconnected. We Cannot get a hold of anyone at the local store, but did finally get a hold of someone who claimed to be a manager over all Ashley stores in the district. She said she would look Into it. Nothing! We've heard nothing! She also said we shouldn't contact the store We got it from. We will be visiting to store to get something done. I want my damaged headboard replaced! Next stop is the BBB. Terrible customer service!

Great customer service. Pleased with salesman and their products.

Friendly, courteous and kind

I am for one, someone who doesn’t like to be pressured into making a large purchase. I like to go in, try a few things out, visualize it in my head and then purchase if I come to that conclusion. I felt that at Ashley Furniture, they supported that type of shopping. I didn’t feel pressured into seeing what I didn’t want to. My wife and I spent probably 1.5 hrs checking out different things until we concluded what we wanted. Great experience both from actual furniture and the support staff that didn’t continually bug to try to pressure a sale!

Best experience in a long time since covid-19. Got a great deal on my king room set 😍. Will definetly go back! Friendly and super informative. Okay update to a 1 star because I've called and left voicemail about 100 times and they never return my calls or answear my calls 😒😳😡. Never will I order from here again. After they have your money they dont care! Avoid !!!!

It was the best, no pressure, not like I've felt before. Thank u very much Kevin

We bought a pair of recliners and a couch in June. We have two recliners. Where is the couch?? Promised delivery many times, took time off from work! No couch! Now I can’t even get anyone to talk to me! So disappointed! I DO NOT RECOMMEND based on communication!

Great experience

Our salesman was very knowledgeable and helpful. BUT .... I bought a bed at Ashley in July, which included a gift card worth six monthly payments, but I haven't received it yet. The FIRST time I had to drive into town where I made the purchase (no one would answer the phone there or at other customer service numbers for Ashley stores), the manager admitted that there was an error on their part and she thought she corrected it. However, after several weeks waiting for the gift card, I had to go BACK to the store and talk to the manager again. This time she didn't even bother trying to help me. In fact, she just gave me the phone number and email address and told me I have to fix the problem, Ashley created. I asked for the corporate number, district number and her manager's number, but she refused to give me any more information or help in any way. I won't ever purchase anything at Ashley furniture because of the TERRIBLE customer service. Once they get your money, Ashley Furniture doesn't want anything more to do with their customers. Don't shop at this place or any other Ashley Furniture store.

I’m giving 5 stars to the gal that helped us, Lacy was great at helping us get the most for our money. Very personable.

A little pricy for furniture but they helped me find an amazing bed that I have no doubt will help me sleep. They were knowledgeable about sleep and willing to help with the entire process. Zach really helped me narrow down what I was looking for and was able to give a few addons that really make my bed worth it. Thank you Ashleys

If i could give this less than one star i would. Unfortunately, I was very unhappy with my experience with Ashley. From the local Terre Haute store to corporate, it’s been some of the worst customer service I’ve received from a business. I had called corporate customer service about some questions (as that was the number listed on my purchase receipt) and after several days of calling and waiting several hours with no answer finally got people to start answering. I received a different answer from every person I spoke to. A question that was about their policy, which is clearly outlined on their website. I continued to receive the run around from almost every person I spoke to. One individual sent a note to my local store to have the manager call me. I never received a call but learned, after calling customer service back a few days later, the manager answered my question directly to them rather than calling me. I still have not been able to contact the local store manager. I also tried emailing the email listed, twice, and never heard a response from them. Truly some of the worst customer service I’ve received and I don’t know that I will shop Ashley again after this experience.

Great selection and financing programs!! Kylee Wood was a beyond great salesperson to deal with giving us space needed while ultimately helping us make our decision with her knowledge. I would definitely come back to her for furniture needs and guidance

Kevin was very helpful in finding us exactly what we wanted.

Very nice, personable. Large selection with great prices. Cheap delivery. Will be coming back.

My husband and I purchased a bedroom set on June 30, 2020. We were told that delivery was scheduled for 8/1/2020. As that date approached I got a call telling me they needed to reschedule for 8/4/20 but the foot board would not be done until 8/11/2020. I told them to just bring it all on 8/11 since you can’t put the bed together without the foot board. As that date approached I got a text stating that my delivery was set for 8/10. I called and asked what was going on since I had scheduled it for 8/11 and was told foot board wouldn’t be ready until then. This person then told me that it wouldn’t be ready until the 15th. I expressed my frustration with them and she told me that she was putting in a ticket for it to be put on rush and that once that ticket was opened someone would call me within 24 hours. Well a week passed and on 8/13 I called them. She also told me that they just scheduled the appointments and had no control over anything else. She would not let me speak to her supervisor. And each of these calls I was on hold for at least 20 minutes before someone would answer. This person told me that there was no record of anyone putting in a ticket and didn’t even know what that was. She told me that she did not have a supervisor and that she was as high up as I could go. Also told me that my order was not ready and would not deliver on the 15th. In between all of these calls I had tried to reach the store and left messages to call me back and no one would answer or call me back. After talking to this last person I found my sales persons email. I emailed her and she did reply and said that she was showing product would be in to their local warehouse on the 14th but would get with someone to confirm that. While waiting that day and the next I got an email asking me to choose the 19th, 20th or 21st for delivery. I emailed my sales person and told her that. She told me that she was showing order now would not be ready until the 19th. Tired of being lied to and don’t trust them to honor warranty even if I finally got furniture. Last night I went to store and canceled my order. If I don’t get my refund I will be disputing charges with my bank. Check out the many horror stories on Facebook group, Ashley Furniture complaints/Issues Advocacy and Resolution group.

We purchased a dresser online back in May. Received it and opened the box and it was damaged! Looked like it had been dropped off the truck! Took a MONTH to finally get it picked up. Kept getting the run around and they said we can only give you a 15% discount to use online. I will never buy online again! Horrible customer service. I was the only one who did all the calling, not one person from the company called me about my damaged items!

Only have models in the store and waiting on delivery is terrible. I waited approx. three months for my furniture, then they didn't give me my discounts.

They have nothing in stock. Everything is special order. You can't get anything for 1-1/2 months. Went to American Freight and they had stock!

This store is ridiculous! We ordered a recliner months ago! Already paid in full! This store will not reply or contact me about when I will actually receive my order, or how I can get a refund! Worst experience I have ever had purchasing furniture! I would give 0 stars, but 1 is minimum!

The staff was very attentive of our question while at the same time gave us the space we needed to explore and make our own decision. We are extremely excited about our purchase and know we are getting quality furniture from Ashley’s!

I had an amazing experience. Once I walked into the door I was greeted with a smile. Lacey was very friendly, professional and took the time to know what I was looking for. I highly recommend Ashley and Lacey.

Pathetic customer service had ordered new furniture waited 5 weeks for delivery only to have a call the day of delivery to hear it was on backorder. Canceled my order went to Richie's in ashmore bought American made lazy boy instead! Also was told they were independently owned and it could take 2 months to get my money refunded. Ask me again why I won't be back.

I had a very good experience. The workers were kind, courteous, and extremely helpful. I will recommend this place to my friends and family.

Enjoyed seeing the displays. Prices good also. Going back again today to make a purchase 😌

The staff was great very helpful not pushy. Lacie was very patient with me trying to make a decision and was very informative. Great customer service!!!

Excellent service! Great attention to detail. Very pleased!

The lady was very nice and friendly and very helpful showed us on if we done at 12 months or six years what the different prices are and what kind of discounts she was absolutely the sweetest girl very very nice friendly helpful and not pushy at all. The lady made my shopping experience very nice very nice

Ordered recliners sales person was very helpful !!!

I had a very nice sales person .. Looked for sales for me too

It was a great shopping experience! Thank you

Staff was very professional and patient. Answering all my questions

I enjoyed my visit to your store. The sales associate was nice and knowledgeable. He did not pressure me. The experience was good and I will recommend your store to friends and family. I love my furniture selection. Thank you.

Extremely nice staff, and great selection

Got a bedroom set today say a lot. Great place for furniture

Customer service was good in store. But to reach anyone regarding delivery on line or by phone has been impossible. They say they will not deliver with out my conformation but I can not get hold of anyone to confirm. So I have no idea when or if I will get my furniture.so right now I'm not very happy.

The first girl we delt with was great. We left to have dinner but came back to look again when we were finished. When we returned two men were working, we had to ask fo help but ultimately chose a piece of furniture. We offered to come back the next day because it was past closing and they assured us it was fine. We checked out and came home. I questioned why it was so high. Upon further review they charged $550 for a warranty we didn’t want. We called to have it removed but after an hour waiting on hold my husband drove to the store to fix it. They couldn’t give us a refund but instead applied a payment to what we had financed. Hopefully things get better and once or furniture is actually delivered we will be much happier with our experience.

I went into Ashley furniture and a young lady helped me and I think I really got a great deal because what I went into to get I found something even better and the promotion was great.

Absolutely love this place! We purchased our couch and love seat from them! Today we purchased a mattress from them! The people who work there are absolutely amazing!

Lacie Claypool was excellent in helping us pick out our furniture. She explained everything and took her time with us while we made our decisions.

Very helpful and good selection. Will definitely make more purchases there.

Salesperson, Lacy was very nice and helpful. And patient! Lol.

Savannah was great, however it was extremely disappointing to spend an hour in the store to find out that there is 0 in stock inventory in Terre Haute, after making it clear I HAD to buy something and wanted it immediately. It also needs to be known that because of this lack of inventory you're also required to pay an additional $50 charge to have it shipped, and dropped off still in the box.

Very good experience like always! Kyle Wood our salesperson very helpful and nice girl! Thanks you

Salesperson Kayla was very friendly and helpful. She allowed Me to take my time on thinking what item to buy. She was great with helping Me choose my selection. Will definitely revisit and recommend to friends and family.

Very good energy very polite fast and satisfied

Went today with my daughter. It was very nice. We had a bit of trouble at first but nothing with the store just had a little hiccup with my account. The sales person was very nice and took care of everything. I can’t wait for our new furniture. Honestly I can’t wait to go back to find more stuff. Love the store in Terre Haute, Indiana.

Friendly knowledgeable staff. Good quality furniture. Nice layout in store. Quick financing.

Go see Savannah ! She was patient and kind . Willing to give me my space while I shopped and worked with me on the price . Being in sales myself I found her to be very professional!

I am EXTREMELY upset with Ashley Furniture, and plan to never buy anything from this store again! Me and my fiancé had been wanting a new bed! We went above and beyond and got the tempur pedic. Ashley’s was great until we signed the papers for the purchase. When we got our bed delivered it was missing the remote and the bed frame. We tried to call customer service and went to the store and no one seems concerned! They have not called us and it’s been a week and we even went into the store a second time and the person who is supposed to call us was not in, an the guy who sold it to us did not seem concerned only telling us it takes 72 hours! It’s been a week!!!!!! Yesterday I got the bill in the mail and haven’t even got our entire purchase! Not professional, lack of communication, and lack of concern for their customers! Should have went somewhere else.

Bought a table and four chairs along with protection plan. One month later, one of the legs broke from pulling it out to sit down. Contacted Ashley Furniture, they said to contact warrany company, warranty said that they dont cover structural damage only burns, fading, gouge marks. So if you do go there DO NOT buy protection plan. Then I bought a chair by itself from their website $116 and when it arrived one of the legs were cracked. Tried to email them multiple times without response. Filed case with Paypal and to get a refund I had to ship it back. $51 to ship it back to get my $116 back. I would give ZERO stars if possible.

Best furniture buying experience ever! Was greeted and asked if needed help as soon as entered store. Samantha was extremely courteous when told we were just looking around no hassle or anything, just let us browse at our own pace until we found the perfect furniture for our home. As soon as we knew what we wanted she was extremely helpful and informative in helping us the entire way. Would definitely recommend!!!!!!

Lacie at the Terre Haute, IN store did a great job answering all of my questions. The prices were fair, and overall the experience was excellent. You now have to pay to have shipped to your house, as they will not ship to the store which was disappointing, but I would buy here again!

Tried to call several times to set up an appt, no one ever answered, but made an appt online for the same day and received a confirmation immediately. Was greeted upon entrance, told them we had an appt., and Kevin Simpson came immediately to help us, answered all our questions, and even showed us new arrivals in the back room. Very pleasant shopping, no hassles, no pressure, knew his product. Hope the delivery goes just as smoothly.

Kylee was great. We told her what we were looking for and she took us right to it . She answered all are questions and did it all with smiling eyes (she was wearing a mask). We had been to 3 other stores but found the perfect sofa and loveseat at Ashley in Terre Haute.

Actually I would give Ashley furniture a 0 stars rating... we ordered our furniture on February 15th... it was delivered on March 5th... everything came except the shelves for the TV cabinet... they were ordered but still have received ... ALSO on the 5th the bridge and sliding doors for the entertainment center were damaged, and returned... they were supposed to deliver them on the 12th of March but the order was postponed on your end ... and rescheduled for the 19th of March ... they were delivered and AGAIN DAMAGED !!! They were delivered again today and AGAIN DAMAGED !!! THIS RIDICULOUS !! I have called and called today ... have been hung up on twice by a customer service person , one after I had told her what I was calling about ... said “ ma’am what is it that you want me to do ???? WHAT ??? I want my damn furniture !!!! And not damaged

I must have Accidentally given then a 5 star in my previous review. We ordered our bedroom set on Black Friday. It was said that it would be delivered two to three weeks later. We did not get it delivered to us until mid February after many calls and my boyfriend going into the store a couple times. They kept pushing back delivery date. When we finally got our furniture there were scratches and what looked to be little stains in random areas on the dresser. The mirror is connected yet has felt sticking out in areas I’m not able to move or take off. I love the bedroom set itself and after waiting so long to get it, I didn’t want to cancel or send back because I was 9 months pregnant and could not wait any longer on a bed and dresser. With the price we paid, we expected it to be delivered when they said it would be along with no damage when set up. With all the negative things being said, the sales guy was very friendly, helpful and patient when it came to listening to my boyfriend and I argue on which set we wanted. That’s the only positive thing I honestly have to say.

What they advertise and what they sale is two different things, way out of budget!

Customer service HORRIBLE after the sale. Spent over 4000 on bedroom suite. We were promised a delivery date with everything but the nightstands being delivered. 48 hours before delivery get a confirmation saying that only dressers and bed rails being delivered no foot board no head board. Long story short. Lied to several times during conversations. Absolutely dont buy from this store.

It's ok, just didn't have what we were looking for.

We ordered an $8,000 order and waited two weeks for it and were told we would receive a 30min to an hour courtesy call before the truck got to our house. They only called when they were in our driveway and then wouldn’t wait for me to get home even though their next delivery was only 3 miles away and they didn’t even have the courtesy to give us our “warning” call. They then proceeded to not answer their phone from dispatch and never came back to our house and we were told we would have to wait longer for delivery and that it wasn’t their fault even though I was promised by three people that they do a warning call. Needless to say we immediately drove to the store and asked for a refund. I will spend my $8000 elsewhere. Their delivery driver lost them a huge sale today when it could’ve been avoided by DOING THEIR JOB

DO NOT Get furniture from this place. The furniture is junk and the employees are incompetent!!! The Terre Haute store won't even answer a phone!! Our furniture broke as soon as it got here. We have been given replacement parts and replacement furniture that still broke. Now that we picked different furniture since ours could not be replaired, we can't get it delivered. We have been told it will be delivered every week for the last 3 weeks. Over it.

Just another furniture store...

I would rate this store as ZERO STARS. You get the answer machine EVERYTIME you call. They will sell you items KNOWING it will NOT work. I purchased a mattress and headboard. The style of the mattress requires a special style bed board. We did not know this until AFTER it was delivered. To make it all better..... it needs the BRACKETS they say to make it work.... they are still on BACK ORDER FOR 3 MONTHS. After seeing that the police were there for an upset customer....... I would of NEVER gave this worthless company my hard earned MONEY. They will prolong and take their time to make sure you are way out of time for anything. then they come back with sales are final..... Guess what? there was no sale, no floor model, no nothing but they make it final after they make all these promises about buying this and that so you are protected in case...... no in case... it is so they can get more money out of you like they are trying to now. "Oh lets get you another headboard" the company says.... This one matches my bedroom suit already. Ashley furniture will do anything to get more money out of people. BEWARE!!!!! Response: I am yet to hear back from Ashley on Facebook. I responded and nothing back!

I DO NOT recommend buying anything from Ashley! I have never had such horrible customer service from a store or company! We bought a very expensive bed as well as the protection service however attempting to file a claim for a repair is impossible! The store in Terre Haute will not even answer the phone, we've been trying for over an hour.

Excellent service.

The customer service care my husband and I received while shopping for a new bed was excellent. I would highly recommend this store. I will be doing more furniture shopping with them also the price is very reasonable.

Bought 2 living room sets over the years from here. Good experience both times

Store easy to get around in. Sales people are close by for assistance, however they are not pushy & following you everywhere. Gives customer opportunity to browse & sit on furniture with feeling pressured.

The service was excellent and we love our sofa and recliner. They are well made and fit our room perfectly.

Salesman kind of impatient

I went here looking at beds because I was moving in a month. I wasn't ready to buy, but they happened to have a sale that weekend and the salesperson talked me into going ahead and purchasing one for a later delivery. I said at the time that I was worried the bed was too big for the room and I was assured I would have no problem canceling it if it didn't work out. Turns out I found the room dimensions and it was. I had to call and cancel it 2 days later. I called the call center who told me to call the store directly,. I spoke to someone who told me they would cancel the bed. but it would take up to 3 weeks to refund my money. I was irritated it would take 3 weeks, when it was only purchased 2 days prior and not scheduled to be delivered for 5 weeks (that's the timeframe the store gave me). I used online chat to express this with the Company, but after my intial complaint, the person who I was talking to, stopped responding. I was very nice in my messages. So, flashforward 2 1/2 weeks and no peep from the store, no money refunded, so I call.... 2 days in a row, no one answers the phone (one time someone picks up and immediately hangs up).I leave a voicemail asking for a call back, no one does. I have been in this store on 4 or 5 occasions and there have been literally 4 - 6 salespeople lounging on chairs, sofas etc, each time.. but no one can answer the phone. I call the corporate number and I am told they cannot help me, but will email the store and have them call me by the next day. Surprise no one called me, I call the store, no one picks up, so I finally just get in the car and drive the 35 minutes to the store. I ask for a manager, and I am informed that the reason I haven't been refunded the money is because no one canceled the order until the day before, but good news, I should have my money within 3 weeks (which will now be more like 6 or 7)! And no one was going to call me. I question how this whole thing ended up this way and the manager gets huffy with me and says the person who does all this has been out with a sick family member. (it's absolutely not her fault). BUT, we just have no one do the job for weeks on end? or better yet, I counted 7 employees sitting around the store when I arrived and one car in the parking lot, why does no one answer the phone? I am not really happy with this store, when you are a potential sale, people are coming out of the woodwork to help you, following you around etc... once you swipe your card, that's a whole different story. This is the last time I shop at Ashley (for the record, I bought other things besides the bed and I didn't cancel them).

Have bought here a couple times now. Great service and they always go out of their way to give me a great deal, Will continue to buy here.

I had a very good experience with the sales team and I look forward to furnishing the rest of my home here

We stopped in just to look around for living room furniture. Savannah greeted us right away and made us aware of some specials that were taking place. She told us to take our time, look around and she would be there if we had questions. No pressure, no big sales pitch. We did find exactly what we were looking for and Savannah did a great job of explaining all our options and took good care of us. We are looking forward to enjoying our new furniture once it is delivered.

Mike did a great job helping us pick out our table today! Thank you so much for the great experience.

The staff was friendly and helped me promptly. My only trouble relies on the delivery schedule being very tight. However the staff was great.

We were very pleased with our recent (and first) shopping experience at Ashley Furniture. We entered the store with a list of requirements for the size and other features we required of a sofa. We were greeted immediately and assisted in finding the perfect sofa for us. Our sales representative knew exactly which sofas would meet our list of must haves from the vast amount of choices available which saved us time and narrowed our search. She was very informative about the care of the fabric, features, and delivery/setup . It was a stress-free shopping experience and we are delighted with our new sofa.

VERY rude customer service on the phone. I order 3 pieces from the floor and they brought me a different set. I only noticed after I had taken them out and started setting it up. Already took 2 weeks 2 days to deliver, Meanwhile I had gotten rid of my old set and had no chairs to sit on. So I went back and they reordered, which took another 2 weeks and some few days. 2 days before the delivery, they called to let me know it will be between 8:20 - 11:00am (as if you don't work). I called to reschedule and that was where my nightmares worsened; aside the very RUDE lady on the phone, who spoke to you like you were a nobody, she showed no concern about the dissembled pieces taking space in your living room (a child safety hazard brewing), and kept insisting you either waited another two weeks or don't waste her time. I'm thinking of just loading a pickup and dumping them at the store. Find a better store for your furniture.

I tried calling the Terre Haute, Indiana store on numerous occasions in a week's time (two separate calls I waited on hold for over 20 minutes) and could never get a live person. I even left voicemails begging for a call back, but never received one. I finally had to go into the store to get what I was needing. While in the store there were numerous employees doing NOTHING. I don't understand how I could not have gotten the courtesy of a call back or someone to answer the phone. Very disappointed and will not consider shopping there again. Too bad for them because I am shopping to furnish a home with new furniture.

Great experience bought some awesome bedroom furniture.