Ashley Store Whitestown, IN

I recently had a fantastic experience with Ashley Furniture’s customer service team, Especially Ms. Hernandez and the manager Ron. From start to finish, they were professional, friendly, and incredibly helpful. They answered all my questions, provided great recommendations, and made the entire process seamless.

Ximena was incredible!! She took her time with me. I had lots of wishes, and she found me the perfect fit. She will definitely be my go to person for furniture. 😘 Also I thought the store was set up beautifully. It’s a fun place to visit just to walk around and get ideas.

Great Experience. My associate Bayly did a fantastic job!!

We found the recliners we were looking for. Our sales associate , Anna, was a great help. She made the whole experience great. Anna was so very helpful.

Good selection

Ximena Hernandez was very helpful and found exactly what we were looking for!

Anya was an outstanding customer service rep for Ashley Furniture. She listen to my needs and ultimately helped me find the piece I needed for my office area. Thank you, Anya! ⭐️⭐️⭐️⭐️⭐️

Very professional & friendship service.

Absolutely terrible, even for a low-end store.

Great experience, no pressure to buy and learned some new things

Semina (sp?) was very helpful.

We bought a mattress from Ashley Furniture. Ishmael was the best and most knowledgeable sales associate we have ever dealt with, in any store, for any purchase. Highly recommend if you can go see him. Update: the inside sales people were great, but unfortunately that is where the good experience ended. We bought a new bed and was told that the delivery date had been reschedule to 2/28. No contact from the delivery people to set up a time. When contacting them to ask for an update, I was informed that it had been changed to 3/5 without notice!! We were prepared for it on 2/28 and now have to change all of our plans. Beware of service after the initial sale.

The staff was friendly and extremely helpful.

Both salesman and manager were very helpful. Very good experience, will be back in the future.

Ishmael was absolutely amazing. Without him we would not of walked out with a new couch and had a great time walking and just chatting with him.

I have only great things to say about this store! My sales person was Anna, and she was amazing working with me. She was not pushy at all, but answered all my questions so kindly! The manager, Ronald, was also wonderful with helping me! I have been to all the Ashley furniture stores in the area, and though they have all been great, this one was the best! I highly recommend. Ask for Anna when you get there! ⭐️⭐️⭐️⭐️⭐️

Anna was very helpful and great to woke with. I love my new credenza!

Customer service was great and wonderful quality products.

Ishmael C. was wonderful to work with! We walked in the store and he immediately helped us! We asked for pillows and he took us right to them. He let us try all the varieties to see what we liked best. He gave some helpful advice, was patient, friendly, and shared some great tips we didn’t know prior to pillow shopping today! We would definitely recommend this store and this salesman!

My sales person Bayle Burgett was absolutely top notch! I Recently moved to the area and needed a new mattress and bedroom furniture. I walked into the store on a whim and was met by the most professional and considerate salesperson! Bayle made sure that the mattress and bedroom furniture that I purchased was exactly perfect! She really took the time to make sure that all my questions were answered and went above and beyond at every opportunity to ensure that I was taken care of. I cannot recommend her knowledge and professionalism enough. Bayle listened as I told her about my sleep style and made several incredible suggestions about sleep systems that would enhance my sleep experience! Wow, what a world of difference it has made in only a couple weeks, I feel like a new person! When it came to bedroom furniture Bayle was very patient as we sat down and measured all the furniture to make sure it fit in my space and even helped with coordinating wall decorations. If you're looking for the best nights sleep you've ever had with the most helpful salesperson in existence, please shop here! I will come to Bayle for all of my furniture needs! Truly an 11/10 experience all the way around!

Shopping at Ashley was a pleasant experience. Anya was very helpful in my selection. Now, just waiting on delivery. Very excited to get my new furniture into my home.

SUPER Sale lady!!! Very helpful, thoughtful and NO PREASURE! Got a great deal on some floor model end tables.

Everything worked out exactly as we wanted with no problems or delays. Our experience couldn’t have been better.

Really I didn't wanna give these jerks 1 star. They fire people they don't like, I literally got fired after 2 days for NO REASON AT ALL. I'm guessing they were intimidated by me because I aimed to make a lot of money there selling high dollar low quality furniture made with Asian hands and floated across the Atlantic. The same quality furniture Big Lots has. And that's a fact.

Everyone did great! Just waiting to hear back when someone is coming back out for adjustment on couch!

While the salespeople are nice, the guest service people are horrible and the extended warranty is a complete joke. It is 100% worthless. We purchased a table and chairs two weeks ago after being quite happy with our couch purchase in 2023. We purchased the 5 year extended warranty for the couch at time of purchase. About 2 weeks ago, we noticed that the material that the cushions sit on which is connected to the frame, started separating from the frame. Within a few days, the cushions were completely inside the couch and it was almost completed separated. We mentioned this issue when we were buying the table. We were told it should be covered by the warranty; but that Ashley no longer used that company because of issues and if we had a problem to call Ashley guest services. I called GBS (the warranty company ) and reported the claim including pictures as requested. The claim was denied so I called Ashley guest services as told. Again, I sent pictures of the separation and they said they would get back to me in 2 business days. I received a response 2 days later saying there was nothing they could do because it was past the one year warranty, but I could submit a claim because we had the 5 year warranty. All that did was send me back to GBS!!! I called and the Ashley guest services person was very rude and said “they would not override the warranty denial.” I asked if there was anything Ashley could do to make it right and she repeated the same thing. We will NEVER purchase another piece of furniture from them again and will be warning everyone we know not to either. My husband is canceling the extended warranty on the table as we speak. We are beyond furious!

Great customer service- explained all pricing & options

Great customer service! Delivery guys super professional and nice

We had a reslly great experience purchasing our new couch with Ximera. She explained all of our options for configuration of the counch and gave us some good discounts and explain the payment options. We really like the quality of the couch and we cant wait to get the couch delivered

The place was organized and clean 👌

Very helpful and informative

Great salesman! Great price!

Anna was so friendly and very helpful in finding exactly what I was looking!! Thank you for the great shopping experience.

Had a great experience with Ishmael at the Whitestown location. He was my furniture advocate throughout the process.

We had amazing service at the Whitestown Ashley Furniture Store! Ximena was very professional and so helpful when we went to purchase a new couch. She helped narrow down the options and guided us through the process. We would highly recommend this store!

Our consultant, Ximena Hernandez was professional and personable. She showed us options and took time to answer questions. We will definitely work with Ximena again.

Very nice staff. Had what I was looking for. Hopefully it shows up in 3 weeks like they told me.

She answered every question we had down to the T. Very knowledgeable!

I was very disappointed with my purchase. I bought the night stand, dress or and bed frame from the floor model. The sale associate did not inform me of the hassle to find the company to take these items to deliver to my home. She provided me with a company to take my item and she indicated that they used this company regularly for transport. The night stand top are fine at the time of purchase. When it was delivered, it appeared to be dropped causing damage at four corners. I trusted in Ashley store for quality and came very disappointed with my purchase. I tried this phone that the owner provided below but I did not have any option to address my issue.

On my second couch in 3 months. Returned first one due to issues with the fabric. Replacement couch showed up missing a piece and we’ve been waiting a week for someone to respond about delivering the last piece.

Customer service was A-1!

Staff was great. Very helpful but not bothersome while we were looking.

It was a great experience. We got a great deal.

Had such an easy shopping experience at the Whitestown Ashley's. I had a great experience with Ashley's 10 years ago and now that we just moved to Indiana and needed to replace our couch, we started looking at what Ashley's had to offer. When we came in last month, Anya was so helpful with narrowing down our options. Came back in today to order a couch and matching chair and within half and hour Anya had everything set up for us and our furniture is being delivered next week!

I DON'T KNOW WHY I WASTE MY TIME GOING TO CASTLE CREEK ASHLEY FURNITURE BECAUSE CLEARLY WHITESTOWN ASHLEY IS BY FAR HAS THE BEST CUSTOMER SERVICE HANDS DOWN. XIMENA MADE MY SHOPPING EXPERIENCE PAINLESS AND EXCITING!! ALL I CAN SAY IF YOU WANT AN EXCELLENT EXPERIENCE YOU NEED TO SHOP WHITESTOWN ASHLEY FURNITURE!

Anna B was amazing to work with! We go to her every time we have a furniture need. Very friendly and answers all of our questions!

Highly recommend Ashley’s Furniture Store at Anson. Staff very friendly and helpful. Got a great price and quick delivery date. Thank you

Baylee has excellent customer service and knowledgeable of providing options when needed. Will purchase from Ashley again.

If you go to Ashley in Whitestown gives yourself a favor and ask for Anya, she has very well knowledge of the products and will help you to select the most accurate bed and products according to your needs. Thanks for your services Anya your are doing very well!

Anna Bals was Very easy to deal with and answered all my questions. Will do business again

Ximena was awesome!

(Translated by Google) The representative was very friendly and patient, I give her 10 out of 10. (Original) Muy amable y paciente fue la representante le doy 10 de 10

Ron W was great ! Really attentive and helped me find exactly what I was looking for !

Anya was extremely helpful in finding the exact piece I needed to complete my new living room. Great store with the best people.

All the employees at the Whitestown Indiana store are very friendly and helpful. Bayle, was very helpful and took the time to explain each piece of furniture and its features that I was looking at. The best shopping experience I’ve ever had. I would highly recommend going there.

Great experience, friendly. excited for our kitchen table!

Sign on the door says closes at 9 pm Friday. Lights were on, employees in the store and doors were locked before 8 pm.

Ximena was great and listened to what I liked and helped find exactly what I was looking for!!

I knew what I wanted to order, it was a quick and easy process.

Very bad costmer service no body care of time. Specially delivery they said you delivery time 1:30 now 4:30 still waiting.

We came in looking for table for our living room & found exactly what we were looking for. We knew we were at the right place, Lily was very helpful. Very well at explaining everything & helping us.

It was my husband and I first time in an Ashley's. It was a nice place. Ismael was a great sales person. He was very informative. Enjoyed talking with him.

Our sales person, Anna was very helpful, knowledgeable and not pushy or overbearing.

(Translated by Google) Ximena's attention is very good, she is bilingual, we liked it since we speak Spanish. Thanks and congratulations (Original) Muy buena la atención de Ximena ella es bilingüe nos gusto ya que nosotros hablamos español. Gracias y felicidades

The sales people were very helpful and patient as I selected my new couch, however, when I brought the new couch home and Unpacked it I discovered the main support up the back was broken in two places. The customer support has been terrible with Ashley, as I sent pictures of the damage and the serial number tag from the bottom of the couch and got a response back that they needed a video of the damage, so I sent a video. They then said they couldn't watch the video and asked me to resend it, so I did. They then sent another reply back saying thank you for the video, but we need a picture of the serial number tag, which I already sent!!! So I sent it and replied that their customer service sucks and I'm very unhappy with how things are going. Now they want me to call them for resolution!!!! Very disappointed to say the least!!! I won't buy from them again!!!! I changed my two stars to one star, because after weeks of back and forth communication with Ashley furniture folks, they finally agreed to swap my broken couch out for a new one. I spoke with their customer service people and explained to them that I work 60 hours a week and delivery would have to be after 3pm on a Saturday. The lady assured me that they would deliver after 3pm. They called me back to tell me the only location that could do that was not my local distribution center, so the couch would be delayed. Today they send me a text stating that my order was coming at 9am!!! I am at work till 3!!! I had to make numerous calls to try to find someone that could come get my keys and meet them there at 9am! (Such unprofessionalism coming from such a large chain!!!) Anyway, the couch makes it up three flights of stairs, gets unpacked and is damaged worse than the one I already have!!! Now, they have to pack my old one back up three flights of stairs and take the new broken one back, and for all my troubles, they offer me a one hundred dollar gift card to use at a store that can't seem to manage a bowl of jello!!! Do yourself a favor. DO NOT BUY FROM ASHLEY!!!

Updating my 5 star review- After 6 months with this couch its now become a huge stress trying to make a claim for the right arm cushion. I have made several attempts to submit a claim online and over the phone with a representative. Each time they've assured me it is being resolved and 6 weeks later it hasn't been. I filed a complaint with the BBB and within 48 hours was contacted. The woman I spoke to expressed zero apology or concern for my issue. She told me since I moved to Oregon there's nothing they can do because its outside the delivery area. So for weeks I've been talking to customer service representatives who have been assuring me I will receive a new cushion only to find out they can't deliver to my house. This couch has become the biggest regret purchase of my life. I now feel like the salesman wasn't honest about the quality of the couch and how much the cushions sink in. I will never step foot in another Ashley Furniture store.

We were assisted by Ishmael at the Whitestown Ashley Store. It was a very pleasant experience. He was knowledgeable and helpful, but did not add pressure or stress to our interactions. It was obvious that he took pride in his job and wanted to help us. Ishmael was very professional. We actually enjoyed our shopping experience which is not always the case when buying furniture.

Anya was terrific! She was very knowledgeable and professional.

Bailey was fantastic. I was able to quickly furnish the entire apartment in just a couple hours. She was very professional and responsive to my questions. I valued her opinion on my selections. Steve

Love our Ashley store! Great service and reasonable prices. Lillian B. such a great help to us!

Anya was so sweet and knowledgeable. We stopped in just to look and ended up buying a sofa. We appreciated the fact that she took in what we were looking for and provided us several selections. Anya was super patient and didn’t hover over us every second, letting us discuss which ones we like, which ones we wanted to revisit and answering any questions we had. Highly recommend Ashley furniture and Anya!! A sweet soul who made this process feel smooth and quick. We will definitely seek out Anya the next time we need to shop at this location!

Purchased a month ago and still have not received. They keep scheduling the delivery and then canceling it. It is not possible to talk to anyone in customer service. If you call the bot just re-routes you to another bot. They purposely make it hard to talk to anyone. Went to the store to try and get in person help and the number they gave me to call was a wrong number. No one will help me track down and get our sofa installed.

Excellent attention

Our sales lady was very patient with us. We are very picky and could not make up our minds lol. She even helped us find the couch we saw online.

Great very helpful explained every to us gave us straight answers we've looked around and by far the best.

I worked with Lillian and she was absolutely awesome! She was very professional and personable. She just went the extra mile. She was very informed about Ashley furniture and very nice. She is the one that actually made me return after the salesperson at the Avon store was horrific. Lillian is definitely an asset to Ashley Furniture!

Staff are very kind and helpful! EXCELLENT customer service.

The salesman was great. Worked hard to get our sale. He got us an amazing price and we bought right away! Great service, can’t wait to get the couch and chair!

Excellent Service from the Store Manager!!!

Ron W was great to work with. He pointed us directly to the type of sofa we were looking for and made it easy to decide to buy it. He applied discounts that brought the price down and helped us walk out very satisfied customers.

Anna was great and new what she was talking about

Ronald was very helpful and made my process super easy and my delivery came two days before schedule date. I highly recommend this location and store. I furnished my entire townhome with Ashley . The staff was great helpful and easy. I highly recommend Ronald and anyone at this location.

Lilly did a great job helping me today! I never felt pressured into anything and she did a great job of listening to what I wanted. I can’t wait until my new sectional and chair are delivered!

Bought a couch Sunday and Ishmael was so kind to work with! I highly recommend working with him!

We would NEVER order anything else from Ashley again. We are now on our 6th attempt to deliver furniture. ONE time a truck showed. The furniture was damaged. The other 5 times no one showed. No one called. We keep taking days off work to be home. But, no word from Ashley. When we call to check, they say the furniture didn't make it on the truck. But, why not call us to tell us rather than just not show up?! Save yourself the hassle and find your furniture elsewhere.

Excellent customer service! Professional and knowledgeable store manager and sales person helped me. Transaction completed without delay!

Today we purchased 2 mattresses and box springs. Our salesman Ishmael was very knowledgeable about the different types of mattresses and what would be a good fit for us. We've been to 3 other mattress stores and there was no one that could top him!! We spent most of our day laying of diiferent mattresses and I have to say we totally enjoyed spending it with him. Such a great guy, very knowledgeable, and has a kind heart. We appreciate that. Not pushy in any way, just there to make sure we were happy with our purchase.

We purchased a sectional on Memorial Day, it got delivered June 15 with a hole on the chaise side and the ottoman had plastic that was damaged on it. We called it in immediately, and then we went to the store the next day to file a claim, and WE STILL HAVEN’T HEARD ANYTHING! No email, no phone call to follow up. We reported in 72 hours like we were supposed to. They need to replace the pieces on our sectional, as promised. IF YOU READ THIS: FOLLOW UP ON YOUR CLAIMS AND MAYBE YOU’LL HAVE DIFFERENT REVIEWS

A+++ BAYLE AND ISHMAEL WAS AMAZING

Great service. Although ordered a couch and delivery time is 6 weeks out.

Ron Winbush is truly the best. He provides amazing customer service and is always helpful.

Service was outstanding. Anya was very helpful and professional.

We shopped at several places for recliners, and when we walked into this Ashley's and met Ishmael we knew we were on the right track. He was personable, polite, listened to our needs and knew exactly which direction to steer us. He didn't shadow us around the store, but when we had questions he was right there. When we found the two recliners that suited us, he knew immediately what the sale prices were - which made the deals even better! We took the floor model home with us and are eagerly awaiting delivery of the second chair. We highly recommend Ashley for anyone's furniture needs, and if you stop in THIS store ask for Ishmael!

I went with my daughter to the Whitestown Ashley Furniture Store - just on a whim, to look at mattresses. Just to LOOK! Fortunately for us, employee Ishmael Clairment came to help us. He has a very winning way about him and was able to guide me in the purchase of a bed, mattress and box spring, patiently explaining things so I could understand the pros and cons. It will be delivered next Saturday!!

I had tried to place my order online. I was on the phone forever and was chatting back and forth with the customer service rep. I thought my order was placed, but had not received an order confirmation. I decided that I needed to contact a store. I live in Lafayette, IN so I decided Whitestown. I called the store with a sales representative, Bailey. I explained everything she went searching and found nothing. Bailey took the bull by the horns went over what I was wanting to order, placed the order and could not have been any more caring, kind, and a follow through that was excellent. Her manager had to finish with me for she had another customer requesting her. I can definitely tell why she was and is requested. Beautiful store, very professional, and an overall great experience. I have been a customer at Ashley since 2007. Whitestown is far above any experience that I have had before. Thank you all for making this a no order into a delivery date of Wednesday, June 19th as if this time.❤️

I dreaded buying a new couch for about a year because my last couch I purchased it was a giant pain from a DIFFERENT company . Felt like a used car buying experience. We decided to try Ashley instead this time. Mainly a priced based decision but reviews were good as well. We worked with Ishmail and he was terrific. Very knowledgeable and up front and lead us to a great couch that was in our price range but good quality as well. Thank you Ashley.... we will be back soon for more.

I was looking for couch that i saw online and the staff were very welcoming and helpful. Anya explain me all the different combinations of the couch, the finance and the protection plan. Thank you again! I will definitely come back.

(Translated by Google) Great!!! (Original) Excelente!!!

Ishmael Clairmont was very helpful and went the extra mile to find the right chairs for my family.

Ximena Hernandez was professional, knowledgeable, polite, answered my questions, showed me what I was asking for and closed the sale same day. Don’t have photos as it hasn’t been delivered yet. Looking forward in future need with Ximena.

Ximena was very kind. She got the best prices for our beautiful furniture!

Trying to get my couch delivered has been a living hell. I scheduled a date for delivery and it was confirmed. I had to take off work this day for it to work. Without contacting me they changed it to a couple days later the day before, in which I cant be there for delivery. When trying to call all I got was a robot and about 3 different options for delivery, none of which really work for me. I tried calling just straight up Ashley Homestore customer service and was told I have to call the store, which again is just a robot. Apparently there's no such thing as customer service and instead of working with your schedule, you have to work with theirs. Will never order furniture to be delivered again.

Great experience. We had been to countless stores in search of a couch before coming here. We found the perfect one with the help of Anna. She put up with a million questions about pricing and everything else. We are very happy customers!

Anna was great to work with. She was available for questions but never pushy. I had an enjoyable shopping experience at this store; it was low pressure and I was able to leisurely shop.

Anya was very helpful, knowledgeable & friendly, thank you.

Amazing service received

Anya was amazing working with usfinding the perfect sectional and dining set at the best price. Will return to Ashley Furniture in Whitestown and ask for Anya when we update our other furniture.

Found a power recliner chair I really liked, after visiting other furniture stores, this store had the best prices. I also liked the location of power buttons with added usb port.

My grandson and I had a pleasant experience shopping at Ashley. We purchased a great recliner from a very knowledgeable young man who was very helpful. I have purchased furniture from Ashley before and will continue to do so! Thanks, Ishmael!

Great selection at the store, helpful staff (Anna). Went in after we were tired of shopping exclusively online and found a perfect couch and dining table on good sales.

Had great help from Bayle. She had patience and listened to all our pros, cons, concerns, etc. We are excited about our purchases of TV stand and small end table. Thanks

Quick and easy!

Great service! Ximena Hernandez told me about the promotions they were having, got me approved for financing and allowed me space to walk around and check out all of the sectionals available with no pressure. Ashley furniture in Whitestown Indiana is my go to for furniture and great customer service.

Ronald and the staff were all so kind, patient, understanding and helpful. Go into the store, and work with the staff; they are great!!

Customer service was amazing, they find the best options for us. Thank you!

We had a great experience shopping with Ashley! We worked with Bayle to find the couch that was just right for our home and are very thankful for all her help

Ishmael, the manager, was an amazing help! He was not pushy, he was knowledgeable and very friendly. I highly recommend working with him to buy your next piece of furniture. Thank you Ishmael!

A very pleasant experience. Anna was very helpful and professional all the way. She was patient and attentive to our needs.

The employees were extremely nice and helpful!

Welcomed and received excellent customer service. Overall very professional experience.

We bought a loveseat . Very uncomfortable. Wish they would of had it on the showroom floor because we would of not bought this one . Sits up way to high not comfortable at all .

Aaron was courteous and prompt.

Everyone was very helpful! Extremely satisfied with my experience!

Super easy to work with. Can’t wait for new sofa to be delivered on Friday.

Great customer service - Ishmael was awesome to work with!

Set up was excellent. Very pleased with my furniture and delivery staff

Quick and easy

Great help from three different team members. They are clearly dedicated to customer satisfaction

The process was real easy.. Ishmael walked the whole store with me and explained everything to me and helped me fine the perfect sectional. Very professional, informative, And friendly. Definitely the best !

Got a killer mattress

Anna & Ron were both polite, friendly, professional and very helpful. I really appreciate Ron taking the time to look up some prices and sofa options for me. Anna was so helpful and went out of her way to get pricing and dimensions for several pieces I was interested in. I hope to be back in the near future to make some furniture purchases. Thank you

I have been a customer of this particular store for many years, the salespeople have always been friendly, knowledgeable and willing to help you find the furniture that is right for you along with great prices and payment options. We just purchased a sofa a couple of days ago with the assistance of a patient, good natured and friendly young man by the name of Ishmael. It was a pleasure working with him.

The sales lady we spoke with, Anya was amazing. Not pushy at all listened to what we were looking for and showed us options. Thank you Anya

Bayle was so patient and helpful while we picked out our new living room furniture.

See Bayle! Extremely helpful and very knowledgeable!

I had a great experience looking for furniture for our new home. Anya was very knowledgeable in helping me choose just the right mattress for our new bed.

Great experience. Manager was great.

I'm happy for the treatment that Ximena Hernández gave us, highly recommended to the 💯

I was greeted after I entered the store. Assistant was offered of which I found very sincere.I was very pleased because I found what I needed. Good Customer Service!

Anna was very patient and extremely helpful placing my order.

Best store ever!!!

It was a pleasure working with Anya. Great experience.

Ximena Hernandez was exceptional and knowledgeable about the furniture. Very helpful for our decision making.

Very helpful sales team! Great selection! They made the furniture buying process so easy. Can't wait to get my new furniture.

The staff at Ashley home store is so amazing, even though I didn’t buy anything today, they were all really informative and very intentional with me, they all answered all the questions I had and walked me through the great process they have in place. I wanna thank Ron , Ishmael , Anna , Anya and Ximena for the great experience at your location. I’d definitely recommend coming and shopping at Ashley home store of Whitestown IN. You’ll never regret it 👍.

The best attention and treatment Anya Gómez was nice and excellent home furnishing professional 💛

Excellent help with picking a couch for my place! Very patient and great explanation of the different ways to finance what I wanted to get. Excited to start using my new couch!!

Purchase was easy. Sales person was very friendly and helpful. Delivery tho…woof. We were scheduled for delivery Tuesday, got text updates all morning. 1143 I start missing calls from the delivery driver and his boss (I was wfh and was on a call). Driver left 8m later (never approached the door) and thus began the trouble. Spoke with the driver, he told me he had a second job in the evening that couldn’t be missed so he wasn’t coming back…and eventually walked out on the delivery job. After several back and forth calls with dispatch, Ashley order support, etc. they were finally able to get the chair delivered around 6P. Chair didn’t work and now we are waiting another 2 weeks for a replacement chair. Ashley Furniture needs to do a bit better with the delivery companies they contract out to.

Very friendly and helpful employees.

Very helpful & friendly.

Anya was a pleasure to work with! I knew exactly what I was looking for before walking into the store. Described the furniture to Anya and she knew exactly which couch I was describing. Thanks for you help

Your sales woman was awesome Anya Gomez

No pressure service from our sales representative. I took my time and made the right decision for my family. Thank you Bayle. 😁 we appreciate all your knowledge and assistance with our purchase.

Ishmael and Ron made our family have a great experience today!!

I had a great experience working with Ron Winbush at the Whitestown location. I came in early on a Monday morning and he gave me the freedom to browse before approaching me, which I really appreciate so much more than being bombarded by salesmen, which is so typical at furniture places. I was able to spend 15 min checking out furniture, decided what I wanted, and then Ron made the process so easy to order. I ordered on Monday morning and was sitting on my couch in my house by Friday night!!! Excellent service!! Ron also price matched another retailers prices. 10/10 do recommend. Also - my Lindyn couch is great!!! So comfy.

Associate Sales Manager Ishmael Clairmont was very helpful in our purchase of a loveseat.

We didn't end up buying anything this time around, but we have bought furniture from Ashley before. Associate Bailey was really nice, friendly, and helpful without being pushy. I will definitely come back the next time we're looking for furniture.

Very good Ronald and Ishmael were very helpful and did not push the sale. Thank

Ishmael was very helpful and pleasant to work with.

Anya was great at helping us pick out our first couch!

Bayle was so kind and helpful! It was a great experience - will be back!

Bayle was super helpful from start to finish and was also able to work with us to get the price we wanted.

Very friendly, helpful staff member. I have always been happy with Ashley Furniture.

The store manager Ishmael was great to work with very helpful in navigating the purchase.

Ishmael ,greeted us with a warm and inviting smile. He was very patient with our thousands of questions 😂. We are some happy customers 😙

Anna was great, very helpful, assisted me in getting approved for exactly what I was looking to purchase. My bedroom will now feel complete. Thank you!

Anna was an amazing consultant and satisfied our needs.

I came into Ashley’s furniture store today for the first time and Ishmael the manager was very helpful and took care of all our needs! He also gave us a very detailed tour on all their mattresses and answered all our questions that came with it. Overall a great experience

He was really helpful and explained to us what everything was for and how it worked.

This location is great! Super helpful staff and awesome selection of products. Ishmael is the best!

Overall good customer satisfaction!

My husband and I went in to buy my son a new mattress, pillows and sheets. Anya helped us and she made the process quick, simple and easy. She suggested great products and was knowledgeable. She was also sweet to my 1 year old which was a plus!

We had a great experience with Anna! Helped us find exactly what we needed. Nice store, courteous helpful staff and beautiful furniture.

Anna Bals with Ashley Furniture was great at helping me pick the right furniture for my living room. Because of my oddly shaped living room, I needed specific styled chairs. She was very patient and extremely helpful! Thank you Anna for giving me a great experience!

Anna was very helpful, knowledgeable and great personality. Employees like Anna make return customers

Very friendly and convenient. Was able to obtain and review quotes for selected furniture

Ishmael was the greatest. Great and fast service!

We recently visited this location in Whitestown. We received exceptional customer service from Bayle and Ron. They explained everything from start to finish with our purchase. We will definitely go back for future purchases.

I have purchased a few items from our Whitestown Ashley store. The staff is always friendly and helpful, and doesn't mind me coming in and looking around while I am still thinking about what I wanted. I recently bought a discontinued floor model piece for my new construction home, and I came back frequently to make sure it was still there until I was ready for it. When it was time to buy it, they even loaded it into the van.

(Translated by Google) To sell they are very attentive for deliveries the worst service (Original) Para vender son muy atentos para las entregas el peor servicio

Bayle was a joy. Answered all my questions and was helpful in finding me what I needed. The manager was so kind and even helped my daughter and I at pickup. Definitely recommend using this location.

Ron and Bayle, we're GREAT! They were extremely helpful, funny, and all-around wonderful people. We owe Ron Hershey Cheese cake. Lol.. He got stuck with banana. Will definitely return

Ishmael greeted us as we walked in and took care of the whole wonderful experience at Ashley. Very nice guy and knowledgeable about his job. 5 Stars for him and we will be back if we need anything else for the house.

All around great service. Ron was such a huge help!

Found exactly what we were looking for and prices were reasonable. The sales people were very helpful.

Ishmael was excellent

Anna was very knowledgeable about the products and very friendly. I was very happy with Anna helping me pick out a bed that fits my needs. I’m happy with Ashley Furniture.

Great prices friendly customer experience.

Friendly associates and very hard working. We purchased some floor models and had to hire a company to pick up our very large sectional and a round table with 4 chairs. The 2 associates that were there were like pros helping to get the items on the truck. The only reason I took off 1 star is because the store does not have a list of third parties that you can call to have furniture delivered that the store doesn’t actually deliver. It was difficult to find a company that didn’t want almost 500.00 to pick up and deliver these items. It took less than an hour to do the work. Kudos to the Whiestown, In associates for their hard work.

Good

Stopped in today to look at some furniture and was greeted kindly by Ishmael as he opened the door for me. Anya was my sales associate and showed me pieces that reflected exactly what I was looking for. The general manager (didn’t catch his name) was also very welcoming and polite. No pressure to buy and they were all very knowledgeable about clearance, financing options and upcoming sales. I highly recommend this furniture store.

Store is beautiful and organized. The store manager is always there and super welcoming and helpful. My experience with Anya was the best!

Had a great experience at the store! Anya spent the time to show me things about the construction that I would have never thought about and was very helpful in my decision. Highly recommend everyone to visit the whitestown store and talk to Anya

Ishmael was so helpful in choosing the right gift/chair for my grandson. He was so thoughtful in his recommendations and making sure all parts of the recliner were functioning. He even inquired about our color palate in the room where the chair will live and finding the right match. We felt very comfortable with him and will certainly be back. Thankyou Ishmael

Fantastic experience - Anna was great!

Wonderful and helpful staff! Anna took the time to understand what I was looking for and patiently worked around the store with me to help select accordingly. The manager introduced himself to me and made me feel comfortable taking my time and asking questions without feeling pressured. Great experience!

Bayle, my sales representative was nice and knowledgeable!

Very helpful, but not pushy.

They have a great selection on their floor.

The sales lady was very very helpful, I was impressed that the manager also approached my husband and I to provide additional service if needed which we did not because of the service we received from our sales lady

Very accommodating easy to work with

The store itself was amazing. The company issues, my card, the app, synchrony... 1 star. No one knew how to fix the issues. Our store person was incredibly calm (and also just as confused) but helped us until we finally made our purchase.

Excellent customer service the sales representative Tonya Lopez did an awesome job helping us and explaining the whole process to buy our new bedroom furniture set. Great job, excellent customer service, well informative on their products.. Will definitely keep this store on mind for my next furniture purchase.

Amazing customer service, we spent the whole day with them and bought furniture for our entire house! 5 stars :)

I like Ronald he is so nice and right on point and Anya Gomez too. They both nice and professional. I won’t go anywhere for my funiture. Thank you Ashley and Ronald and Anya.

Awesome customer service and quick service

We were helped by Bayle who was super nice and helpful! Our sofa came in quickly and looks and feels great! I do wish the pickup center was open past 5:00pm, but we made it work. Love our new sofa!

Absolutely awful. We purchased furniture and now the distribution center says they don’t have our order and the store won’t pick up the phone. Absolutely the worst experience we’ve ever had

I wish I could give zero stars. We ordered our furniture and was told delivery would be 2-3 weeks. Waited 5 weeks and then they texted us to tell us our delivery was cancelled. We’ve been calling the store for weeks with nobody answering. We have called their customer care team who told us we don’t have an active order with them. This is the worst customer service I’ve ever experience.

Found a great couch no problem. We were greeted at the door but also allowed to walk freely as we searched. Loved the selection.

We have been trying to reach anyone about an order placed last week. We were told we would receive a receipt or confirmation of some sort for our order but have yet to receive anything. Now our credit card has been charged. Every time we call, chat, or text, we are told that there is a system outage and they cannot assist in anyway. Not sure how you can place orders but cannot offer any type of assistance after the fact. We will be contacting the Better Business Bureau if we are not able to get the assistance we have asked for today.

They’re friendly and helpful.

Loved my Ashley experience! Bailey was very nice and very helpful! I will definitely be shopping/buying more from the Whitestown, IN store.

Mom bought dresser from Anya and will be back for more. Excellent ..professional customer service & price. Ashley is quality furniture. Thanks

Friendly and professional

My second time in, and I had the same rep. The transaction was seamless and simple. He requested an earlier delivery date, & it was honored. I look forward to delivery tomorrow.

We went to Ashley Homestore in Whitestown to look at mattresses in their sleep department. What a great experience! Ishmael assisted us. He was caring and went above and beyond to explain the products, functionality and quality of every item we had questions about. We not only purchased a mattress but a sectional as well. We placed our order on Friday and received a call from the delivery department on Saturday. So excited that we’ll have everything in our home on Wednesday. We highly recommend visiting Ashley. Huge selection, good quality, very helpful and polite.

The compassion and care Anya and Ishmael showed our exhausted family while we purchased furniture for our new home was exemplary. Top notch customer service. I cannot thank you enough but I hope the commission helps. ;)

Thanks to Bayle I had a great time. So helpful & willing to satisfy me her customer.

Thank you Ron and Ishmael for the great service!

First of all, this is not an official Ashely store, but is what they called a Licensee. Sales process was nice and easy. However everything after has been a disaster. Delivery showed up 2 hours early, while I was on a work call, so I was only able to give it a quick look before they left. I wasn't too concerned because they said we have 72 hours to report any issues. That night we found damage with 2 of the items. It took 2 hours the next day to finally get ahold of someone who said "they submitted my request and some will call me back in 24-72 hours. Then about 48 hours later I get a text that parts are being shipped to my house and once they arrive I can call them to schedule a tech to come out to repair. I called the number given and told them this is brand new never used furniture I don't want it repaired, it should be exchanged. The person could only repeat what was on their script and ignored what I was saying. I kept pushing to escalate and all in all was given 4 different numbers to call and talked with 5 different people who all just said this was the process. That is when I called the main Ashley number and found out this wasn't a official Ashley store, and because of that Ashely just washed their hand of the whole issue. How is it ok for me to pay full price for repaired furniture?

Bayle was awesome! Beautiful store and great service.

I came in on a Thursday night to find a dining room table and chair set and I got it delivered on Tuesday! They call, email, and text updates about the status and you can actually track the truck with us awesome! I will be getting my large furniture from them anyway!

The representative was very unprofessional. I will not vist this store or by again as long as she works there. She referred to me as lady instead of addressing me by name. She quoted the wrong price and I had to show her the tag on the piece I purchased. Hire people that have professionalism.

There is tremendous disconnect between the local stores, online platform, and warehouse. I understand that they are separate entities, but if they are going to represent the name "Ashley," they should create a better process to provide for a more positive customer experience. In short, I had difficulty placing an online order. When I called the phone number listed ON the website, they advised they couldn't help with online orders? I then was transferred several times and ended up placing the order through a local store. To save money (because the store couldn't offer free shipping like online could...??) I told them to send it to the warehouse and I would pick it up. Alas, on my scheduled pickup date, the warehouse didn't have my item nor was it scheduled to be delivered to them. They did not have the authority to cancel the order. I went in person to the local store, and their employee didn't have that ability either. And, the list of "complaints" she added my name to was FULL of complaints. She said she would forward my concern to management. The next day, I didn't hear back as I had been promised. I called yet another customer service number and they were able to cancel it. ONLY because we already had a matching piece of furniture, I tried to order the item online again. More issues. I called customer service and they said the initial order hadn't been canceled ! He adjusted the order and ultimately the item was delivered. To express my frustrations and seek some sort of compensation for my time, gas, efforts, and PTO used to go to the warehouse, I emailed several Ashley customer service email addresses. I had to follow-up MULTIPLE times to get an initial response, and the outcome was no sort of making things right at all. I will not buy from Ashley again.

We had the best experience visiting Ashley Furniture in Whitestown. We were very hesitant to make the effort to talk to a sales representative, simply because of stereotypes of sales being pushy and overwhelming, but we really wanted new living room furniture for our new space. An employee named Bayle approached us kindly and patiently, which eventually led us choosing to purchase the sofa we wanted most. She really took her time explaining all of the details of our financing, helped us through the application process, and told us to follow up with her about any other questions we may have in the future. I highly recommend this location because they have a great selection of furniture, and if you have the opportunity to ask for Bayle, I highly suggest doing that too!!

Great customer service. Anya went out of his way to assist me. I had several issues and Anya went up and beyond to make everything right.

Sales associate was very helpful and patient

The paperwork I had to sign for the purchase of an inexpensive decor item was a bit overkill. Other than that, it was a good experience. The sales staff was kind and helpful.

Nice and easy the way it should be.

They helped us find what we needed and helped check out quickly. Our furniture is being delivered in less than a week!

I am very disappointed with my order and the customer service I have received. When I received my order, two of the chairs were broken. When I contacted customer support, I was continually passed from person to person for at least 45 minutes. When I was finally connected with someone who wanted to help, I was then told I would have to send the broken chairs back. After 20 minutes of that exchange, I finally received confirmation that two replacement chairs would be mailed to me. Since that, I have l not received any shipping confirmation or tracking number. I’ve attempted to follow up with the status of the replacements twice, but I have been ignored and have not received a response.

Great experience

I'm dealing with another situation with Ashley furniture. Brought bedroom set for 4 yr old and furniture came in smelling like gasoline or some type of chemical tried to air it out for several days strong oder still there. Now Ashley customer service doesn't want to rectify the situation. I'm working with manager on duty and hopefully this can get resolved. Ashley customer service need to be improved and care more about there customers that's helping with paying them.

They lady who helped us was awesome. But we did have to wait well over an hour and a half just to talk to her. I didn’t understand why there was only 1 sales person in the store.

Awesome store! Very clean, well organized. Customer service was exceptional. Anna really took great care of us!!!

The staff was attentive but not hovering. They were able to answer all our questions. We look forward to the delivery of our new furniture. I gave 4 stars because I thought the delivery fee was too much.

Found living room set we wanted. Pricing was in our budget. We were concerned with delivery and fitting through our home doors. Would have liked to get an actual delivery date instead of an estimate of 2weeks to 16 weeks?

Friendly sales associate helped us find a great recliner and answered all our questions.

It was so easy to make out purchases today. We knew what we were after and they price matched what we found in our research. Will definitely be back!

Very pleasant sales person. Very helpful and knowledgeable! Extremely smooth purchase experience. Would definitely buy from again!!

We had been furniture shopping all day, we came into Ashley’s found what we wanted. We were greeted as soon as we walked in, Baylee stayed with us the whole time she was very helpful, nice and patient. We will be coming back to get the rest of the furniture we are wanting. I highly recommend this store. Thanks again!

We live shopping at Ashley, they are never pushy and their month prices are reasonable.

Employees are friendly and stuff are great in the store, but not a single person in the store has any technical knowledge regarding the materials of furniture and fillings in cushions.

Greeted as we entered Ashley, clean and welcoming furniture design as far as your eye could see . Our salesperson was wonderful and pricing was reasonable as we toured the store. Questions were answered in a timely manner. We will shop Ashley for our assorted items needed to complete our home . Thanks 😊

Very nice with many choices

Tamara was great to work with and made the buying process incredibly easy. Highly recommend!

Very good

Ron was very helpful and easy to work with!

The delivery man was abrasive and rude. He banged on the door for a few minutes, yelling at my underage daughter, “ I know you’re in there!, I saw you go inside”. Pretty creepy

I’m so frustrated right now. It took a very long time for the furniture to arrive and when it does arrive one of the drawers on the dresser is jammed and won’t work. I tried to open it and it would open 3 inches . I pulled a little harder and the track and the ball bearings that it glides on all fall out and so does a block of wood. So after purchasing for 2,600 and waiting 3 months for it to arrive it arrives broken.

A delightful experience. The staff was truly helpful without any pressure. Made the whole process enjoyable.

Staff was super helpful, polite and cheerful!!

Great customer service! Very friendly and helpful in every way! I bought a quality bed at a great price!

They charged me twice and I still have not received a refund. Then they try to say my order is coming in two months longer then originally told.

Love the staff and their attention to detail. They price matched which is fantastic! Wish the selection was bigger love at other home furnishing stores, but overall great

Tamara was so helpful and patient. She Took the time to look up a certain color a photo of a sectional that we were interested in but decided on another sectional. She was so wonderful to us in getting information regarding the sectional and putting all the financials that went into purchasing it.

The warehouse nor sales person ever called us to say that our furniture was in. We waited before reaching out knowing many companies had supply chain issues. We were told that all items had been delivered but when we went to the warehouse, only one was ready, the other 3 had not been transferred. The worker played blame game, sales were suppose to contact/sales said warehouse. Now a second trip is necessary to receive our items & another half day off work.

The two chairs I ordered are great. I bought the assembly service as well, which was very quick. Delivery was nice with how I was contacted ahead of time to know when receiving it. My only issue was the crazy delivery time it took for one of my chairs. I ordered them October of 2021. Received one of them around early February. But the other was continuously pushed back and wasn't received until mid August 2022. 10 months is quite ridiculous. Thankfully this piece wasn't as essential so I was fine waiting. But be careful ordering anything you want sooner if they still expect delays on their delivery windows.

My salesman Garrett embellished on what the protection plan will cover. If they tell you that the plan will cover a cleaning anytime you want for any reason they are lying to you. I was told the plan would cover general cleanings and it doesn't. I probably wouldn't of bought the plan, I can clean the furniture myself. I was lied to and I'm screwed out of $369.99. I'm not happy.

The Folks at Ashley are always so very helpful and friendly. The store is a feel-good place to begin with and their low-key no pressure sales approach is a welcomed change from all other furniture stores. The furniture itself is very well made and immediately transformed our very dated kitchen eating area. All in all a wonderful experience that I would highly recommend. THANKS ASHLEY!! 😁

I placed my bed in layaway on January 29 total cost $1043.25 I paid the ticket in full on March 6 balance of $843.25 I was told that due to the pandemic I probably wouldn’t have my bed until the first week of May I proceeded to call after the second week in May I was told it would be two weeks after that it was every two weeks I would call and get the same voicemail your order will be ready in two weeks finally became fed up went into the store spoke with the manager they got back to me two days later and let me know that my items were ready for pick up I asked for the address also ask the hours of operation the person I spoke to was unable to give me the hours of operation my husband and I drove to your pick up center we drove to the back didn’t see a doorbell to ring this was at 4:50 PM we then proceeded to the front door which was now locked at 5pm my husband is a lineman and not always in town so therefore it makes it hard for me to get the items picked up we have made three trips before we finally received our items which at that point we were told were damaged I am now waiting on the store to determine the amount of money they can refund at this is not an acceptable amount I will have your company come and retrieve the items give me back my money and proceed to go to social media about this horrific transaction that I’ve had with your company

Do not. We ordered furniture in store after the salesperson told us they could get it to us at an earlier date than online. We heard nothing from Ashley Furniture as our delivery date approached so we called to check in. No one would answer the phone until we clicked the button for “sales” instead of delivery. We were told it had moved back a week. We have called 2 more times after hearing nothing and we’re told a week later each time. No one knew where our furniture was or when it would arrive. We paid more to get the furniture through the store so we could have it arrive almost a month earlier. It’s likely to arrive much later than the online date had promised. I understand supply chain issues have been a problem for everyone, but if they had not promised something they could not deliver we would have been happier. We got rid of our old furniture in anticipation of the new furniture and now have had no furniture in our living room for several weeks. Never shop here.

The store experience was perfectly fine. Bayle was super helpful and patient while I mattress shopped. As others have said before, she initially made it sound like I'd get it within a month. Again, Bayle and her coworkers were super helpful. The overall customer service and communications experience have not been great. I'm now more than a month out from when I ordered the mattress. They were supposed to deliver everything this morning (including the bed frame I got). Bed frame is just fine - right size and all. The mattress, however, is not. The labels on the box are conflicting: one label says it's the SKU and details of the mattress I ordered. Other stickers on the box indicated it was a different size, thickness, and firmness from what I ordered. Once the delivery guys opened the box, we learned it was indeed a King soft mattress. So now I'm back to waiting on the one thing I went to Ashley for and back to sleeping on an air mattress again. I really tried to avoid the bed in a box option so I could go into a store and get a feel for what I was buying. Probably won't make that mistake again. Not for something like this. UPDATE: Spent all day in circles between calling customer care and getting cut off, then tried texting > they told me to go to the store. I get to the store and am told there's a credit hold on the order/account and he can't schedule delivery at all without that being reconciled. So here we are, another lovely weekend with me and the *air mattress* I bought as a hold over. SAT AM: Heard back from corporate and all is being handled. Thanks y'all. One step closer to blissful sleep.

My salesperson Bayle was excellent in product knowledge, assessment of consumer wants and needs, and—in short—helping me find the perfect pieces for my space. I highly recommend her (weekends) and the store (always). Props are also due to manager Ron and the delivery teams.

Go on line get it cheaper and no delivery fee

Delivery was over an hour late, was on hold for 30 minutes when calling help line.

Bayle Burgett is amazing. Super sweet and eager to help. We had a great experience!

Wonderful customer service, Baile was great she helped me pick out a mattress that was suited for me and answered all my question. Definitely recommend

Bailey helped us the evening of 6/28/22. We ordered 2 new mattresses and she helped us check on our living room furniture order. The order was still unfortunately pretty far out, nothing anybody can do about it. Bailey was friendly and helpful though.

Very Bad Experience with them

Most of my home is Ashley and I love the customer service and the products I have purchased. Ashley is always my first stop when looking for something new for my home!!

Excellent customer service. Love their store and sales reps. Very satisfied.

Bought a brand new chair off the floor and it broke same day sad do not recommend

Worked with Chris from the Whitestown store multiple times and he’s always thoroughly answered my questions. We always feel welcome when we walk in and love the products!

Bayle was very helpful, showing us a nice selection of furniture. She patient, professional, and took time to understand our needs.

Bayle was our sales person and was EXCELLENT! Very helpful and didn’t rush us; gave us “space” and time to think things through. We are very thankful for her cheerful attitude, help, sincerity, patience and insight and advice. We are happy we went to Ashley Furniture in Whitestone.

I has such a great experience.

Very nice. Large selections. Staff didn’t attack us when we walked in and left us alone for the most part until we found what we wanted.

Ronald was fantastic! He helped pick the best couch for us. After sitting in about a million couches for two days and having a few different sales people from different furniture stores helping us, Ronald and his team were the best by far. Incredibly helpful without being pushy and they didn’t put any pressure on us at all (which we did see at a couple other stores) We will highly recommend Ronald and Anna at Ashley furniture in Whitestown

Excellent customer service, our sales rep Tangela was more then happy to help us find a couch that fit our needs and life style. Would highly recommend a visit to this furniture store.

Had a fantastic experience and the staff was very knowledgeable and friendly!

Anna was our sales woman, did and excellent job of helping us pick out the couch and giving us all the details on the price and warranty.

Made a purchase in early December and was told 6-8 weeks for delivery. It is now 12 weeks later and was just told over the phone it will be at least another 6 weeks for delivery and that is not even guaranteed. Go somewhere else with your money.

New homeowners in the area should make this their one-stop shop! I highly recommend working with Chris Hacker when coming to this location. The furniture he found us way exceeded expectation and was under our budget. I will continue to buy furniture from here because of the great customer service!

I had a great experience at Ashley. The sales person was nice and didn’t overwhelm me. The couches are great quality

Excellent Customer Service A special Thanks to our professional sales representatives, Garrett Granson and Ronald Winbush. They answered all our questions we had in a professional manner. They also provided us with information that may have been helpful in making our purchase. Kudos to the both of you, for making your customers feel welcome without having the feeling of being pressured or hassled.

My girlfriend and I went to this store . Looking for ideas on a new living room set . The staff was very personable and willing to help with any questions . I want to give a special thanks to Ronald Winbush and Garrett Granson , who spent time with us and was very patient with our time trying to make a decision on what to buy .

Staff has been great, customer service very welcoming and friendly.

I had a great experience at Ashley HomeStore, Ron Winbush was very helpful and I found exactly what I was looking for. Definitely recommend and will shop there again.

Amazing customer service from Baylee at the Anson store!!! She took such good care of us! Thoroughly explained the warranty ! ⭐️⭐️⭐️⭐️ ⭐️💛

Very professional lady greeted us and walked us around to try to find a bed we liked. She did not try to upsale or push extras. We be going back there again for furniture in the future

My family and I always have a positive experience when coming here. The store manager and his associates are a pleasure to work with. I highly recommend shopping here for great customer service and high quality furniture!

Great quality furniture, nice staff and a quick checkout process even for financing.

Very good service , wide variety of inventory .

I purchased a recliner from them on Monday. I specifically asked if I could call back with my decision on purchasing a protection plan and was told that was fine. I called today. 2 days after purchase..to get the plan. I was told it was too late. I was told I had to purchase it before I picked up the chair. When I told them I was not informed of that they responded by telling me they couldn't do anything. DO NOT go to this location. They are not forthcoming with all the information

Our family has had nothing but excellent service from Garrett at our Whitestown/Zionsville, IN store! He has made purchasing new furniture a very easy, seamless transaction. I am so happy to know that I will not only get great furniture at a reasonable price, but receive top notch service every time. Thank you, Garrett, for making the purchase of new furniture (along with our move) one less thing I will need to stress about!! :)

My wife and I have been shopping for furniture for a few months now. As soon as we walked into the Whitestown Ashley Furniture store, we were greeted by Bailey. She was very polite right from the start. She made our shopping experience fun and easy. Thank you Bailey! We will be returning for our future furniture needs!

Very friendly staff but not pushy

I came to this store to buy a mattress and recieved Great customer service from Garrett Granson. I was going to but a mattress at a competitor store, however Garrett gave me a great deal and went above and beyond to seal the Deal.

I had an amazing experience at Ashley Homestore. I have been going into the store for the past month trying to decide on furniture pieces. I was helped by a different salesperson each time, along with the manager. All were great!!! They went above and beyond to assist. Their help and conversation was genuine and I loved it!!! Ron, Bailey, Anna and Lindsey are the best!!!

Everyone was extremely helpful and made sure I got what I needed!

We were very impressed with selection. The price was reasonable for the quality we found. The salesperson was very kind, gave us time to look around, no pressure & was honest with us in regards to delivery times. We hope that the delivery will be as soon as she stated but no guarantees. We like the upfront no nonsense salesmanship she showed! We were truly impressed & would definitely be back again.

We have had great experiences multiple times now with Garrett Granson. He always takes his time with us and helps us envision different furniture layouts in our home. He also doesn’t make you feel like he is working for commission because he just wants you to be happy and get the best deal possible!! If you go here, ask for Garrett!

To start with, we called to check status on our order with Ashley last week. Other then new mattresses, the sales person never gave us an eta on the rest of the items on our order. When they informed us on our eta of February of next year we cancelled the rest of the order other then the mattresses and one table. We then went elsewhere and ordered and received the other items this week. When we ordered our new mattresses, we asked if they took the old. We were advised that, yes, they would take the old mattresses. Delivery today, and the delivery company said no we can not take the old mattresses because the store did not mark it to be picked up. When I called Ashley about this all they would say and repeat is that they did not have it marked for pick up. So, your sales person sales a service and you refuse to follow through? All he did was repeat himself. And, I did check my paperwork and there is no spot to check or uncheck this service.

We ordered our furniture from Ashley Homestore online and they originally said that the items were available for delivery that week, then when the order was finalized they said 6-8 weeks due to Covid, I placed my order on June 1st, they postponed my delivery till Sept, now they are saying it won’t be delivered until December!! 6 months folks, so if you need furniture this year forget it. This has not been a great experience for us. I definitely will be shopping elsewhere in the future. I didn’t cancel my order because I have been waiting for 4 months at this point, they didn’t offer a discount or anything but if they can’t deliver by December we will cancel and contact the BBB because now there is an inquiry on my credit report for a product that they can’t fulfill.

Rene was terrific to work with! She was helpful and knowledgeable and made it easy to complete our purchase. We will definitely recommend Ashley to our friends and family!

The store had lots of options and very clean. Anna was awesome, super helpful and got me the best deal. After pulling a last minute buying decision, she was willing to work with me after business hours.

The show room is very spacious and lots of furniture in there. The sales person, Anna, came over to help me and showed me something that I had seen online. It was extremely comfortable so I bought it right then. There were lots of choices but I had this one in mind and thank goodness I did because it was very nice. Anna was professional and didn’t push but was very knowledgeable. And she had beautiful auburn hair. It was a great day.

There was a good variety of furniture. The place was clean and good service. Found what we were looking for.

We went to Ashley for a bed and mattress purchase. We were told that the delivery and installation was free. Even the itemized invoice had "whiteglove premium delivery" for$0.00. They even had ASAP in the delivery. After coming back home we found that they have sneaked in $169.99 for delivery in the total. When inquired about it they just said that your item has delivery charge. We thought if the item will be delivered ASAP the charge is OK. After about 2 months of wait time the item was delivered but in PARTS-footboard was missing. Now we are waiting for another 2 weeks to get the parts delivered. Very worst experience. Felt like we were cheated. Will never recommend the store to friends relatives or neighbors. Update-they gave another delivery date for remaining parts but failed to deliver again... Customer service has not called yet...WORST SERVICE

Ordered furniture and had an extended wait on my selections and had to make some changes. Ronald at the Whitestown location was friendly and very helpful in dealing with my concerns. Would recommend him and this location.

Found the furniture we needed at a fair price.

The whitestown location is amazing! Always very helpful & caring on our situation! Will recommend going to this location for anything and everything!

I needed to make a return of recently purchased recliners and Ashley gave me a no-hassle refund upon proof I had donated them to charity. How cool! The local store then price-matched the online price of a new set of recliners. I’m very satisfied with their service.

Still waiting at 7 months for a dresser, they have now said arriving in April(9 months after ordering). Still also waiting to replace broken headboard that took 4 months to arrive..broken

We were very happy with our experience at the Whitestown location and Garrett went above and beyond to make our visit pleasurable. We will definitely use them again in the future and recommend them to our family and friends.

This was my second time coming into the Whitestown In store this time with my brother. Bayle was excellent her one on one advice for my brother much appreciated. I will be returning myself soon. Excellent service 😊

Had a great experience, very helpful

Anna was so helpful and knowledgeable! A very happy customer.

Great customer service! In and out in 20 minutes. Happy with my purchase!

Just looking at furniture for the ONE80 Recovery Resources, Inc. In Frankfort, In. We will start framing in the next few weeks and we have ample of storage in case someone wants to buy these and donate them to our Men's Recovery Home.

We had a great experience working with Garrett while picking out a recliner sofa and chair, we highly recommend shopping at Ashley Homestore Whitestown!

Great manager, very helpful

Went into the Whitestown store and worked with Garrett Granson. It was a great experience!! He knows he’s products and was very personable. We got the sectional my wife wanted ordered and he even gave us discounts we didn’t know we’re available!! We highly recommend him for your furniture needs

Fabulous and helpful staff! Bought a bed and chair. Store is very clean and well organized. Lots of different styles offered from traditional to modern furnishings. Lots of accent items such as wall arts, lamps and decorative items. Quality of furniture is high quality. Def will come back to this location if I need more furniture.

We were really happy with the level of service when we walked in. They gave us time to look around and didn’t pressure us at all. The sales going on were really good, and she helped us find the one that best fit our needs. The timeline for delivery was reasonable. We really like our salesperson, Lori. She had a sense of humor and was very laid back but efficient and knowledgeable.

I purchased a dresser and chest of drawers. The quality exceeded my expectations. The salesperson was very informed about the available options and was helpful without being pushy or overbearing.

Garrett was awesome! He made the entire process so simple and stress-free. His advice was very helpful and he was not pushy or salesy at all. It was not your typical salesman interaction and I really appreciated that.

Had such a delightful experience yesterday at Ashley Home store. Did not have any plans of purchasing any furniture, but after seeing the buy 1 get 1 50% off sale we took full advantage and our sales person Laurie was the BEST. So helpful and sweet and didn’t crowd us whatsoever, but was able to keep up with our fast pace buying style (running all over the store and pointing to things and then quickly changing my mind) and did it all with a smile. Would def recommend this location and Laurie !

Wonderful customer service and great quality furniture

Best experience I had ever had buying a bed and sectional.

Sales lady (Anna) was absolutely a delight to work with. My wife and I walked into the store in Whitestown and looked around for a couple of minutes after being greeted by Anna. She came by as we looking at a loveseat. She was so pleasant, and only showed us what we asked for. So helpful as we made a decison on a loveseat, and drew up paperwork. We would recommend this Ashley store to anyone!!

Had excellent service from sales rep. Helped us order what we wanted and price matched on line price. Very courteous and helpful. Will shop there again!

Great place, great prices. Oh and Garrett was an awesome salesman 😏

Great couch. Great chair. Great service.

We worked with Bayle while shopping. It was a great experience, she was knowledgeable and did not stalk us through the store. They also price matched their website which for us dropped the recliner we bought by $600. Plus we got the protection plan that is good for five years and includes the electronics and mechanicals of the chair. And if we don't need to use the protection after the five years we get to use that money as in-store credit.

Friendly informative staff no pushy sales people good quality stuff at a fair price

Pleasant experience and Garrett the salesperson was very helpful and polite. Will be shopping there again in the future.

The dresser and headboard came to my house with nicks in it and the rails were a different color than they were supposed to be. I have been dealing with them for over a month and they were supposed to exchange the headboard and rails for new ones and we got a discount for the dresser as we had already taken it upstairs and as it was super heavy we decided to go ahead and keep it. They finally come to supposedly change the headboard and rails and they told me they were not changing the rails just picking them up. Really stupid. I have to have rails to put a bed up

I knew exactly what I wanted when I came into the store. The sales team worked quickly and efficiently to get me the best deal in a matter of minutes. I was in and out of the door with my sale completed in under 20 minutes. Highly recommend Ashley Furniture in Whitestown!

Quality products and Great customer service. Amazing employees

Garrett was amazing walking us through all the products we were interested in. Can’t wait for my new bed and mattress!

I wish I had read the reviews before I purchased from this store.. omg worst place ever.. I purchased a Table and four chairs in April was told it would be delivered on the 10th of May called in now they say it would be delivered on the 15th no table called in spoke with some rude lady who threatened to hang up on me bc I was loud not yelling at her.. I spoke with two ppl not once did they tell me this is a estimate date she says if you look on your receipt it says that.. well why keep giving me a delivery date if you know that’s just a estimate date had you told me this from the beginning I probably wouldn’t be so upset.. these ppl are not truthful I will never step foot in this store again nor do I recommend anyone else.. should have followed my first mind and went to IKEA..If you purchase you never know when you will get your order..

Horrible experience ordered a full bedroom set. Came damaged. Now over a month later and no managers can return calls. Just got parts department and can take over a month to get legs for night stand that were missing and bed slats. Came out 3 times with furniture that was worst than first set. Last time we go here. Update:I did what you said and we are still waiting on our furniture to be complete. We are still paying on furniture and still do not have all units in 100% . Great job again for doing nothing, but waiting my time on phone and email.

Neutral. May be back.

Very helpful, friendly and honest staff. I will defiantly return when I need to purchase more furniture.

We had help from Ronald amazing customer service

Good salesperson. Average quality furniture.

My Ashley Furniture experience was awesome! We were looking for a bed for my son. Our Ashley Furniture Salesman was able to connect with my son and found us exactly what we wanted! He truly made our trip enjoyable! Thank you Ashley Furniture! Shout out to Ben for his assistance!

Very friendly and knowledgeable personnel

A friendly and helpful staff made my experience a good one, and a thank you to Ben for recommending such a comfy pillow.

Great experience. Happy we were able to stop in and order what we needed and schedule the delivery for when is needed. Thank you to Charlie for his patience and support.

Update: After being told 2-3 weeks for delivery, and getting no response from customer care via email I called customer care. They informed me it would be another month to even schedule a delivery, or be available to pick up. I do not appreciate being lied to and ignored. Customer care rep I spoke to was rude as well. She did nothing to try to help or even apologize for the trouble. Will tell everyone I know to avoid this store.

My salesman,Charlie was very courteous and showed concern as to what I was looking for. He took care of me in a timely manner. Thank you Charlie.

Talked to Ben on the phone about ordering a sectional prior to scheduling an appointment and meeting with him at the store. Ben provided us with several options for financing and payment and made sure to address our questions and needs quickly and accurately. I would recommend this location for anyone looking for new furniture that wants a quick and hassle-free experience!

Garrett was incredibly helpful and patient with us as we picked out our furniture. We went in with some ideas but nothing concrete, and he helped us narrow down our style. He gave us good recommendations, but I never like he was just trying to upsell us. He answered all of our questions and was very thorough with the purchasing plan. Overall, we had a great experience and would recommend this store and Garrett to anybody!

I went in today looking for a chair. Luckily the staff was friendly and helped me find the perfect one! Awesome to find great furniture at a fair price!

Great salesman helped us this evening, he was very friendly and no pressure just helpful information! Very clean and nice store with a wonderful selection! Our salesman was Garrett Granson very nice and knowledgeable!

Ben was so helpful and a good person.we all should have this good service.1LOVE.to all Tom 😺

Garrett Granson was one of the reasons why I chose to purchase my living room set from Ashley. He is intelligent, has great product knowledge and very personable. Thank you & your Manager for all you did.

Great quality furniture, and we bought on an amazing St. Patrick's day sale! Only complaint is the wait times are longer than expected. Otherwise great experience! No pressure sales!

Staff was helpful in-person, but after confirming the timeframe, the delivery came 3 hours early with no indication whatsoever beforehand. Really inconveinent to plan a day around the delivery estimation and have them show up outside of that window, especially with how much I'm paying for the delivery charge. Customer service said they couldn't do anything about it and that they were supposed to let me know in advance but did not.

Do not purchase unless you want to have yourself delivery date pushed back months and months without any communication from Ashley. Purchased in December with mid February delivery. Was just informed we are looking at April 29th delivery possibly. Absolutely ridiculous.

I was blown away by how helpful Ben and the staff were. He helped me find the best mattress! And I will definitely be back for my future furniture needs. A++

Had a very nice gentleman help me with my purchase. Benjamin went over everything with me, showed me what I was looking for and even showed me the type of furnishing I was looking at online. Had a very nice attitude, even some humor. Great experience at Ashley in Whitestown, IN

Bailey was exceptional to work with!

We had a bad experience at another furniture store where we saw some Ashley dining room chairs. So we decided to cut out the middle man and go directly to Ashley. Got direct shipment to our home for free and the matched their online price! Love not having to take another trip to the store to pick up the chairs.

Great store but their warranty/customer care is terrible. I’ve called 7 times now with no return call about scheduling a warranty issue with one of our pieces of furniture. Lies are all I get. Just passing me on to the next person. This started in the middle of Nov and here we are at the end of February

Purchased a bedroom set and 2 couches during their black Friday sale 2020. By February I still had not received my purchased. I had called multiple times, and every time I called I was told different items were in the warehouse, and the delivery date consistently changed. I finally contacted BBB.org, and amazing the company called me the next day and told me they had my full order and could deliver it February 12th, which they did deliver it. However, not all the pieces of the bed were present so the guys were unable to assemble it, and the bottom drawer to one of the night stands is completely broken and not useable. We have attempted to contact the company regarding these problems, but are transferred to different people with each person saying that problem does not fall in their department and transferring us again or them telling us to email someone etc. So now our bed continues to sit on the floor, and I have a night stand I can not use. This company seems to bank on people getting fed up with dealing with their lies and purchasing furniture from another company. We have paid for our furniture in full back in November, but can not receive our items. I will never shop from this place again. Buyer Beware!!!

Keenan helped us out today and did a fantastic job! My boyfriend and I are beyond happy with our purchase of our brand new bedroom set! He is a phenomenal salesman and hooked us up with a great discount as well! 10 out of 10 recommend coming to this location as it is very nice and clean and all of their furniture is super modern and high quality!!!

Benjamin at the Whitestown, IN location was absolutely amazing. He was able to get our order expedited and went out of his way to make sure our products reached us on a very tight timetable. We offered him challenges and he delivered solutions that worked perfectly for us. Thank you so much!

I purchased a couch from them and discussed it the purchase price, financing, and gift card to be received over the phone. I then went in and was told that what I was told was a mistake and those terms could not be honored. I felt it was a bait and switch. The store manager was not the nicest and made me feel that I was at fault. I eventually made the purchase, but I’d definitely look elsewhere and beware of terms given over the phone.

The store was clean, and staff friendly HOWEVER we purchased our furniture on black Friday 2020 and still have not received it. I get told a different date/ that different items are in their warehouse etc. Everytime I call. I will change my rating depending if we get our furniture , if they put it together as we have paid for them to do so, and what the condition of the furniture is.

Love this sofa sectional that I chose and I can't wait to receive it. The service team was nice and the store was clean and comfortable!!

Great and quick transaction. The staff were friendly and not overbearing.

Ben was fantastic to work with! Very informative and no pressure. He didn’t stalk me as I looked around. I specifically returned to Ashley and this store to work with him. I would 100% return to buy from him again.

We were helped as soon as we walked in the door. We told them what we were looking for and the saleswoman knew the inventory well enough to show us several options throughout the store. Prices were competitive. Delivery price is steep.

Incredibly incompetent. Furniture was delayed and delayed. Arrived damaged. No one will take the call- sent to an 800 number where you languish on hold forever and they pass you around and around. Still no resolution.

The Sales Associates are very pleasant to work with and knowledgeable.

First time visiting this location- clean and well kept. Staff attentive but not overbearing. So excited for our purchase!

I appreciate the helpfulness and quality. Other reviews online were very positive. Furniture is sturdy and looks great!

Great place to shop for home furniture! My wife and I could not have had a better experience at this location. Store taken care of very well and pieces easily accessible to review. Staff was very friendly/personable and answered all our questions quickly. Our sales associate, Benjamin, was top notch and very helpful during our visit. I would recommend this location highly to anyone looking to update their home furnishings. Look forward to our next visit.

Bought a couch in August , was told delivery wasn’t until November. Told the store I could only accept delivery on a Friday . Found out it was scheduled for a Thursday. Had to go into the store 40 min from where I live to speak with customer service . Told them I needed it to come on a Friday . Store employee verified it being moved to today, November 20th. No communication , today attempted to call only to find out it had been pushed back without making me aware.... once again , not on a Friday. Over the phone I was told they had no note of a delivery date or note of Friday being the only day I am available . They tell me I have to go back to the store . Will not be shopping with Ashley ever again . Terrible customer service and communication ******update December 7th... couch was now pushed back until late January , and probably will be pushed back again . Have received no call or updates from Ashley furniture . DO NOT SHOP WITH ASHLEY FURNITURE!!!!!!!!!

Excellent service by Brent at Ashley Whitestown Indiana store. Reason for 4 stars, there too many locally owned stores selling Ashley furniture.

Charlie was very calm, quiet but helpful. He answered my questions well. Though fairly new and I could tell he was still nervous, he was professional and clarified as well as corrected himself when necessary. Everyone at the Whitestown Ashley store appeared friendly and courteous. Not pushy.

Customer service was excellent. Charlie was very helpful and polite. We will return for future purchases and recommend others to check out the store.

I went to Ashley Furniture in Whitestown, Indiana. Had an amazing experience, and would recommend Ashley to anyone.

Purchased furniture in October as they promised I would have it early November. Paid for expedited shipping and everything. Was promised a latest delivery of Nov 7th. This was a blatant lie, the furniture I purchased is not even in stock until mid December, with no idea when it will come. They never once reached out to me to inform me of this change, and no reimbursement or even an apology was offered, just a rude “too bad” after being on hold for over 30 min. Do NOT shop from here, they will tell you whatever they need to to get you to buy from them.

I purchased an electric recliner in March 2020 with cash. Ashley rep said it will be deliver3d in about 3 weeks. I said fine. Three weeks came and they said it will be another 8 weeks due to manufacturing issues. That time came and went. A new delivery date came and went several times. Finally the last date I heard was Oct 17th. On the 17th they said the new date for delivery is December 23rd. I went back to the store and told the manager to cancel my order and just give me my cash back. He said we can’t give you cash. We will have to but it on a debit card that I have. I said will that happen instantly? He said yes. He did the transaction. On the machine. It did not show up he said give it 24 hours. Called back after 24 hours because it did not show up. He said sorry it may take 7-10 working days. Ten days later it showed up. I will never ever ever do business with Ashley Furniture ever again and you should not as well.

The associates were helpful and quick to assist. They made purchasing our furniture easy!

Great store and staff. Very friendly and store was clean.

Unfortunately we feel lied to at the moment. We were told that two sofas that we picked out were in stock and on the truck within two weeks. I called today and spoke to corporate that told me that wasn't true that I am looking at the very least a month delay. Also, getting a phone call into the actual store is a literal nightmare. We'll be heading in-person since no one answers the phone to hopefully get a refund.

Benjamin Bare, our sales person was very helpful to find the furniture we wanted.