Ashley Whitestown, IN
Great style doesn't have to be expensive! Ashley cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the #1 furniture company in the world, to the people of Whitestown, Indiana at a price that other companies cannot compete with. Ashley has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us off of Exit 130 from I-65 N. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Customer service, great sales and REALLY pretty furniture!
The Folks at Ashley are always so very helpful and friendly. The store is a feel-good place to begin with and their low-key no pressure sales approach is a welcomed change from all other furniture stores. The furniture itself is very well made and immediately transformed our very dated kitchen eating area. All in all a wonderful experience that I would highly recommend. THANKS ASHLEY!! 😁
I placed my bed in layaway on January 29 total cost $1043.25 I paid the ticket in full on March 6 balance of $843.25 I was told that due to the pandemic I probably wouldn’t have my bed until the first week of May I proceeded to call after the second week in May I was told it would be two weeks after that it was every two weeks I would call and get the same voicemail your order will be ready in two weeks finally became fed up went into the store spoke with the manager they got back to me two days later and let me know that my items were ready for pick up I asked for the address also ask the hours of operation the person I spoke to was unable to give me the hours of operation my husband and I drove to your pick up center we drove to the back didn’t see a doorbell to ring this was at 4:50 PM we then proceeded to the front door which was now locked at 5pm my husband is a lineman and not always in town so therefore it makes it hard for me to get the items picked up we have made three trips before we finally received our items which at that point we were told were damaged I am now waiting on the store to determine the amount of money they can refund at this is not an acceptable amount I will have your company come and retrieve the items give me back my money and proceed to go to social media about this horrific transaction that I’ve had with your company
Do not. We ordered furniture in store after the salesperson told us they could get it to us at an earlier date than online. We heard nothing from Ashley Furniture as our delivery date approached so we called to check in. No one would answer the phone until we clicked the button for “sales” instead of delivery. We were told it had moved back a week. We have called 2 more times after hearing nothing and we’re told a week later each time. No one knew where our furniture was or when it would arrive. We paid more to get the furniture through the store so we could have it arrive almost a month earlier. It’s likely to arrive much later than the online date had promised. I understand supply chain issues have been a problem for everyone, but if they had not promised something they could not deliver we would have been happier. We got rid of our old furniture in anticipation of the new furniture and now have had no furniture in our living room for several weeks. Never shop here.
The store experience was perfectly fine. Bayle was super helpful and patient while I mattress shopped. As others have said before, she initially made it sound like I'd get it within a month. Again, Bayle and her coworkers were super helpful. The overall customer service and communications experience have not been great. I'm now more than a month out from when I ordered the mattress. They were supposed to deliver everything this morning (including the bed frame I got). Bed frame is just fine - right size and all. The mattress, however, is not. The labels on the box are conflicting: one label says it's the SKU and details of the mattress I ordered. Other stickers on the box indicated it was a different size, thickness, and firmness from what I ordered. Once the delivery guys opened the box, we learned it was indeed a King soft mattress. So now I'm back to waiting on the one thing I went to Ashley for and back to sleeping on an air mattress again. I really tried to avoid the bed in a box option so I could go into a store and get a feel for what I was buying. Probably won't make that mistake again. Not for something like this. UPDATE: Spent all day in circles between calling customer care and getting cut off, then tried texting > they told me to go to the store. I get to the store and am told there's a credit hold on the order/account and he can't schedule delivery at all without that being reconciled. So here we are, another lovely weekend with me and the *air mattress* I bought as a hold over. SAT AM: Heard back from corporate and all is being handled. Thanks y'all. One step closer to blissful sleep.
My salesperson Bayle was excellent in product knowledge, assessment of consumer wants and needs, and—in short—helping me find the perfect pieces for my space. I highly recommend her (weekends) and the store (always). Props are also due to manager Ron and the delivery teams.
Ashley furniture had totally given me the most horrible experience known possible. The amount that was spent on a new bedroom set, mattress, everything and the fact it’s been 6 weeks and FIVE trips to deliver because of the amount of mistakes that we’re made (on their end). Finally, when they delivered my new footboard and baseboard (after having to store the headboard in my garage for a month bc the footboard was back ordered and they tried to deliver the headboard 3 times before realizing the footboard was missing). The delivery drivers didn’t screw my bed in all the way (they did it just enough to take a picture of it looking put together). I lay in my bed that evening, the headboard falls off, I fall back, the headboard comes off and smacks against my wall. The mattress is too small for the bed (which we weren’t informed about) and so the extend base just smooshes against the footboard. Ashley has called me about 5 times to offer me an exchange for another set and said their policy is no returns OR STORE CREDIT!!!!!!! I do not ever go to a business page and complain, but after getting so upset for the last time of being told that they will not be accommodating my want to just be done and take the bedroom set back. They’ve yet to pick it up, want to come fix it or do anything other than leave me in the dark. If I finish putting the bed together myself they said they can’t do anything about it - so I now have been sleeping with a headboard off, footboard slanted and falling off, the rails/base board is half on, I hit my foot on it at night and since the headboard is still just leaning, I hit my elbow if my arm falls off the edge (bc of the headboard being off). They delivered (attempted) my mattress 4 times. My nightstands it took 3 attempts and 2 of those they forgot the nightstands at the warehouse. I’ve been ignored, treated so poorly, talked down by their call center, told it’s being resolved asap and I’ve asked and called for the store manager and I was told he was gone for the day (before 5pm when the store opens at 10am) and it’s been 5 days without a phone call. This is just a fraction of what’s happened. I had such a great experience from Ashley furniture 16 years ago and this time it’s been so draining. The amount of time I’ve taken to try to resolve this issue is endless. This store has no care in the world for any of their customers. They don’t want to take ownership of their wrongdoings or mistakes and I have been just left in the dark. I do not recommend buying from Ashley furniture at all. Their call center is so disrespectful and snippy. And if something goes wrong, just know it won’t get fixed in even a remotely timely manner.
I’ve had great experiences at the Whitestown store! I’ve worked with Chris, Ron and a female which I don’t recall her name. All friendly and knowledgeable! Delivery experiences have been great too! We’ve purchased 2 mattresses, a couch, and rug here and will most likely be back for more!