Ashley Store Burlington, IA

Tymon Brown was very helpful and patient to help us get what we needed we appreciate his help thanks

Ruth from Ashley furniture was great in helping me purchase a new kitchen table. 😁

Ruth was amazing to work with. She immediately engaged us on what we were looking for what our needs were. She showed us several options and encouraged us to lie down on the beds and try them out. She was exceptionally knowledgeable on the products and brands. She listened and took the time to understand why we were wanting to upgrade our bed. She shared her own personal experience in relation to the sleeping issues we were looking to resolve. She even went as far as to show us some pillows and how you should actually lay on them to alleviate neck pain. In addition, she understood what a large purchase this was and the anxiety we were feeling spending the money she took the time to calculate out a reasonable dollar amount to put down to get our payments to place we were comfortable. We came in the store less than an hour before closing time and she never made us feel rushed and she wanted to ensure that we understood if we weren’t happy with our bed we Not hesitate to call them and figure something out. She honestly made the whole process easy and was supportive to her customers. I had never met Ruth before I came into the Ashley store, but I would enjoy working with her again in the future. In my opinion she is a valuable asset to your company.

Seth and Masin were amazing

I went in for a new living room set, Ruth is awesome!! Very pleasant and knowledgeable. I will definitely be back for future purchases.

Timon Brown was amazing to work with! We did not feel pressured to buy anything and he was very friendly. He helped us find the perfect furniture pieces.

Masin helped my little brother select account and made his experience go smoothly

Ethan was very friendly and insightful. He was a great help in finding us our perfect couch.

Masin was a great help when we came to find a new couch

Masin was very helpful! He has great customer service, very personable, and made our purchases run very smoothly.

Masin was a wonderful help. We were looking for a bed frame and helped us pick one that was best for us 5 star experience

Tymon did a great job of helping me to find tables and chairs.

Ruth was very kind and considerate. Took her time to help us find exactly what we were needing. Answered all our questions and concerns. We highly recommend her and this store.

Masin was very helpful and patient with us as we tried to purchase new recliners. Great service! Would highly recommend working with Masin!

Masin Very helpful and kind

Found a sectional couch system in Iowa City area that we loved. Went to the Burlington location as we prefer to buy local. Met with Ruth Sheppard and she let us know that the Burlington location didn’t sell that specific brand. She asked about our remodeling project - I showed her a couple “inspiration pics” and she showed us a recliner chair that was exactly what we were looking for - so we made a purchase. It was a great experience- we never felt pressured to make any changes to our original plans so she could “make a sale” .

Great service. Appreciate her opinions and insight

Ruth was awesome. Great interaction, great experience. Would highly recommend.

We had a fun time shopping at the Burlington Ashley store! Lynn Mullan was very helpful and fun to work with! She was very knowledgeable and we enjoyed trying out many sofas and reclining chairs!

Lynn M was a pleasure to deal with and helpful in every way. She was patient with all my questions, of which there were plenty and she took the time to personally show me. Lynn M was absolutely enjoyable and I look forward to doing business with her.

We have purchased several pieces of furniture with the help of Tymon. He is very knowledgeable about the products and it's always an easy transaction.

We purchased a condo & had no furniture except for 2 recliners. I hate picking out furniture. We went in to Ashley's & stumbled on to Ruth. She helped us outfit the entire upstairs & basement well within our budget. Loved her taste. So easy to work with & takes the time to evaluate your tastes.Took the stress off of both of us & now waiting for it to arrive & make our house a home. Highly recommend Ruth!

Tymon was great to work with!

Worked with Seth. He helped me a lot , answering questions. Gave me time to look. After I purchased my furniture, paying in full that day, I received text message the next day saying they had accidentally not charged sales tax on my sale and needed me to come in and pay that. In the meantime I had noticed a substantial price difference between the store and Ashley’s website which I pointed out. I sent screenshots of the price differences and after a lot of back and forth they said they’d price match the Ashley site I’d sent them. Which shouldn’t been an issue to begin with. And honestly, if they didn’t price match I told them I’d just cancel and order from the online site. In the end, I ended up owing $30 in taxes which I promptly paid. I’m still waiting for my new furniture to arrive but I’m disappointed in how Ashley in Burlington,IA store is doing things. The prices in the store should be the same as seen online. Period. I have considered reporting the whole incident to the BBB.

Masin S. Was our sale associate and he was phenomenal!! Top notch salesperson!!

Becoming a nightmare, Wrong things ordered still don't have it. Another week without a bed, all I get is sorry.

Tymon and Ethan were amazing salesmen I came in looking for a Bed and a bed frame they found me just the right one I can’t thank them enough

Went shopping for office furniture with my dad and Lynn helped us out! She was a joy to work with and never pushed anything on else. She made the whole experience easy and enjoyable. Lynn was very informative and really helped us pick out the very best pieces for our budget. She’s great!

Mason and Seth were great to work with. They went above and beyond to help us and get information we needed. Highly recommend.

Stop in and see Tymon Brown! He was super friendly and helped us find exactly what we were looking for from start to finish. I highly recommend him if your going to visit this location.

Tymon was very helpful and helped us get just what we wanted.

Ethan was a huge help in finding us the perfect bed. He was knowledgeable and listened to every concern we had in our choice.

Tymon was great!

I just purchased a replacement chair, Lynn was very knowledgeable, and Wonderful to deal with. Questions answered, I would come back to Ashley to deal with her!

My son and I visited Ashley Furniture’s Burlington, Iowa location looking for a mattress for his new home and we were greeted by Masin. We had already been to several other stores with similar product offerings and the sole reason we decided to purchase from Ashley’s Sleep Shop was because of our interaction with Masin. Masin was friendly, helpful, and inquisitive about my son’s sleep position (i.e. back, stomach, side), preference for mattress type (firm vs soft), time he expected to use the mattress, etc. He genuinely seemed to care about finding a product to meet our needs and was not pushy at all, even suggesting alternative options outside what Ashley had available to offer that we might want to consider. After leaving the store and reviewing possibilities, I called Masin a few days later with some follow up questions about pricing and delivery. He remembered me, including specific details my son had shared about his college plans. Masin and his manager were both great to work with and I was thoroughly impressed by the overall atmosphere of the store and the buying experience. Masin’s professionalism and exemplary customer service were five-star. I would highly recommend this business and working with sales associate, Masin, based on my experience.

Ruth helped us she was amazing!!

Great experience. Our salesman, Tymon Brown, was very knowledgeable and helpful. He was able to help us find everything we needed. Good selection.

We had a wonderful experience at the Burlington, Iowa, Ashley store when we recently purchased a new LaZBoy sofa and loveseat. Lynn Mullan, Tymon Brown, and Ruth Sheppard were all very helpful, knowledgeable, and overall just great to work with. The store is beautiful and has a wide array of styles available and on display. I highly recommend shopping at this store and I will definitely go back when I’m looking for additional home decor items!

We went in to "just look". We met Lynn. She was WONDERFUL! Lynn was very helpful and listened carefully to us as we described what we thought we wanted. She walked around the store with us showing us many options and was so patient and kind! She worked hard at meeting our needs and promised to work on more options for us. We did not buy anything last night as we needed to go home and measure our living room for the the sectional we liked. As Lynn offered information about each piece of furniture we looked at, she was NEVER pushy! Excellent sales person!! We will return!! Thank you, Lynn!!

Lynn was amazing, we’re so excited for our new lazy boy set!

Excellent service provided by Tymon

Masin was very helpful and answered all of our questions. Our shopping experience was fantastic!

Ruthie was amazing help and so nice and friendly!! Ask for her when you go in!

Great experience with Ruth at Burlington IA. Was friendly and courteous and was a tremendous help in making our choice.

Ruth Sheppard was helpful, pleasant, and determined to find the right items we needed.

My cousin and I went shopping for a mattress set and bedroom set. Lynn was so amazing and helpful. Very professional and knowledgeable. If we ever need furniture of any kind, we will make sure to shop at Ashley and request Lynn's assistant.

Ethan

I had a very positive experience at the Burlington Ashley Furniture Store today. Ruth was very informative and was able to answer any questions I had. She didn’t pressure me, but patiently waited while I looked around the store. I highly recommend this store to anyone looking to buy home furnishings!

Ruth has done a great job helping me with my purchases. She is very knowledgeable and will work with you to get the best price possible. Will definitely ask for Ruth when returning to her store.

Ruth did a great job!

Lynn Mullan was an absolute joy to work with to get new furniture for my house. She was very professional and took great care of what I needed and gave me amazing suggestions on what looked good together. She was great at following up with me and made the entire process easy for me. Thanks Lynn!

Lynn Mullen was very helpful in our chair selection. She took her time with us, explaining the product and never rushing us, as we went and forth all over the store trying to make a decision. Burlington, Iowa

Seth S. Was very helpful and made my visit quick and delightful.

Tymon was super friendly and personable. Made buying a new table quick and easy.

Masin was a great help in our search for a rocker/glider. He had lots of helpful insight and was friendly and easy to work with! We’re excited about the new chair we chose!

Had a great experience at Ashley this week! We worked with Tymon and he was so helpful and knowledgeable when it came to buying our new bed! We also worked with Masin and he made the buying process so fast, easy, and pain free! We will absolutely be back for future needs.

Horrible experience will never shop again

Tymon at Ashley's in Burlington, IA knows his stuff. Amazing salesperson, very friendly, would certainly purchase from him again. Glad to have made a new friend here at Ashley's with Tymon.

Seth was amazing! It’s always a great experience at the Burlington store!

Everyone was so kind and helpful, Ethan was top notch!

Lynn did amazing helping me out today her and Nancy actually stayed after to help me finish setting me up for this couch.

Ethan was a pleasure to work with, I was in and out in minutes. I am looking forward to my furniture delivery. Very pleased with the pricing and the service.

We were met at the door by Ruth & a smile! There was no pressure at all. She was great! I found the perfect desk for my home office & at a fantastic price!

Lynn Mullan was a wonderful help. Unfortunately, the 3-piece dining table we'd been wanting is out of stock. We will continue to work with her to find the right piece for our newly remodeled kitchen.

We had a great experience working with Tyson S. Brown! He was informative, helpful, friendly, didn’t try to hard sell us on anything, and relatable. He showed us lots of options and helped narrow down to the perfect fit for us. He also helped us with finding a payment plan that worked for us.

Seth was great. Very patient with us. Was very knowledgeable with every product. Great customer service.

I worked with Tymon Brown and Ruth Sheppard in ordering my 3-piece LazyBoy set. They both were very professional, very kind and very knowledgeable about the product, and were able to answer all my questions I had.

Ruth and her store were amazing to work with!

Lynn was fantastic to work with! She sent pictures, and lots of options before we came in! Highly recommend working with Lynn!

Tymon was wonderful from start to finish!!! He was not pushy , he was extremely knowledgeable and helpful. Bought a chair ottaman mattress and recliner.... I will definitely recommend him to anyone for the service alone. Thank you Tyman for making our experience excellent. I usually hate shopping for furniture. Tymon made the experience enjoyable.

Lynn always takes the best care of us and we’ll continue to be return customers as long as she works here!! She takes her time with our shopping and indecisiveness with patience and appreciation!! Great friend and awesome customer service!!

Tymon S. Brown hands down is the best sales manager I’ve ever worked with. He took his time going over everything with us, helped us find other options that we loved even more. We are excited for our new purple mattress, frame & pillows. He took great care of us from start to finish. Would recommend him to everyone!

Bought a new purple mattress from Tymon Brown and couldn't be happier with the service. Very easy to work with and wasn't pushy about anything. Highly recommend him!

Great store!!! Seth is awesome 👍

Mason was very helpful, seemed honest and didn't try to do that heinous upselling thing, that makes me walk out of the store. Thank you

Could not have received better service or pricing anywhere else. The store manager Ruth, was outstanding!!! Very helpful. She made the shopping experience very enjoyable. Will recommend this store to anyone looking for quality merchandise and excellent customer service

They were very professional and helpful, didn't rush me let me feel comfortable when trying out everything. I want to thank Ethan McGann and Tymon Brown for all there help.

Great sales service

Ruth Sheppard was awesome! She was very patient with us and our 5 year old daughter. Worked with us and was very knowledgeable and answered all our questions.

Ruth was so helpful. She made shopping for furniture so much easier! Will definitely come back!

Seth S was very helpful!

Ruth helped grandparents mickey and Chester pick out a new couch. They said she done a great job and was very helpful. Recommended her highly

Ethan was super helpful and made my purchase as headache free as possible. It was also nice to see a helpful, fun team working together.

Seth S was very helpful in helping us purchase our furniture. Thank you!

Seth S. Was a great help with helping my daughter choose her first couch. He wasn't pushy and answered all questions (and there were alot). Thank you so much for this great purchase experience.

We purchased furniture yesterday and were assisted by Timon Brown. We can’t say enough good things about him. We was polite, patient and knowledgeable. We would highly recommend him to anyone!

Tymon was very knowledgeable about the new bed we came into purchase.

We bought two chairs and two tables and Seth was very helpful and kind.

Seth provided friendly and professional assistance to me in ordering a power recliner sofa. He walked me through every aspect of the purchase and delivery information and made everything very clear.

Lynn did an amazing job showing us around . They had my cloud couch of my napping dreams

Lynn did amazing helping us out today! She helped me find the perfect set for my living room! Highly recommend!

Tymon Brown was amazing at helping me pick out the furniture and financing and was above and beyond helpful along with being patient with me thru the whole process. Highly recommend the Burlington Iowa store and their employees! Thank you guys!

Tymon was very helpful and took his time to help us find the couch we liked. He answered all of our questions.

Ruth Sheppard was very helpful and pleasant! We could not have asked for anyone more knowledgeable and caring for our needs!

Ruth and Masin were very attentive to our needs and were extremely helpful! I highly recommend shopping at Ashley of Burlington

Seth is a very professional and helpful salesperson. We've worked with him twice and will be back.

Ruth was so helpful.

We were greeted by Ruth when we came in the door. She was extremely helpful in finding exactly what we wanted. We left to think about purchasing and upon our return she had just left. She even came back to the store to help us finalize our purchase! She was very kind, yet professional in each step of the purchasing process!

Lynne was wonderful in showing us the different styles of furniture. She was very helpful. Next time we are in the market for new furniture, we will request her as our sales representative. Unfortunately her co worker, Nancy, was not very professional when she was asked for help. She was disrespectful and rude. Enough so that my husband walked away.

Ruth was very helpful and let me look around, I wasn’t exactly sure what I wanted, she was right there when I found it. Very knowledgeable and made sure I knew all the details of discounts and protection info. Thank you Ruth 🤗 I’ll be back to see you for the table and chairs. BTW my last name is McAlister now 😉

Lynn was very helpful and made it a no stress furniture buying experience! Thank you.

Came in looking for a recliner. Ashley was wonderful, and very helpful. We fell in love with a sectional. Can't wait to get it.

Alley was very helpful. We came in looking for a recliner and ended up with a reclining sectional. Very pleasant experience!

Ruth was very helpful and so so kind would recommend her for assistance

Ruth was knowledgeable & friendly when we were deciding on our new living room furniture.

Lynn has good customer service skills and friendly. Took good care of me.

Tymon brown has excellent customer service skills, extremely polite and helpful!

Ruth was wonderful. Very helpful and knowledgeable. I will definitely be back.

Tymon was very helpful! Greeted me right away and showed me exactly what I was looking for within my budget. Very friendly too!

So thankful for the customer service they had! Was pleasantly greeted by Masin and he answered all our questions. Ruth helped us find exactly what we were looking for! Excellent workers and great people.

Seth was very polite and helpful with purchasing our sectional couch!

Our store representative was Seth Spiker. He is a very nice and patient salesperson. He explained everything, no pressure and took his time with us. We finally found what we were looking for.

Seth was great help without hovering!

Ruth took care of us wonderfully

Lynn & Tymon were very helpful and I was in & out in less than a hour.

Good service

Ruth was very helpful and courteous. We will shop here again.

It is always a pleasure working the staff at Ashley, Burlington, IA. We spent a couple hours with Ruth this past weekend, it was fun and brought our home together in mere hours. Far exceeded our expectations for that trip and being done in one trip was just amazing.

Lynn was very helpful

We worked with Lynn today, the experience was very pleasant. She was very helpful!!

Ruth was my sales person at the Burlington Iowa store. She was very helpful and knowledgeable. She went above and beyond. We bought a hybrid bed and coffee table and end tables.

Seth was a great help when I went to pick out my nursery chair.

Seth S helped us out with our living room furniture choices. Great to work with in our 1st purchase from Ashley!

Lots of selection. Masin allowed us to look on our own, checking into see if we had questions. No pressure. Very friendly.

Tymon S Brown is an awesome sales person! He listened and found exactly what I wanted.

Tymon brown was very helpful with purchasing my furniture

1st experience at Ashley. Tymon was very polite and informative.

Great job Tiffany- thanks for your guidance!

Excellent experience purchasing a new sofa. Tiffany Boyle was very knowledgeable, friendly and efficient. She did a great job!

Seth was very nice , professional and good to work with. Thank you for the help Seth.

Ruth is very helpful and we have had a wonderful experience.

Very helpful and friendly. Ruth was very patient and kind with us. This is our second couch purchase through Ashley’s and I continue to recommend them.

Mason was very professional . He greeted us upon arrival. He did everything to help us make our furniture selection. We will highly recommend him to others that visit your store. I was a previous business owner and having employees like Mason are priceless. We will definitely be back and look forward to working with Mason again. Connie & Larry Wagner

Timon Brown was very helpful

Seth helped us out and was very patient.

Mason was wonderful to work with, I had lots of questions, when I reached out to the Burlington location over the phone he was very prompt to reach. Mason was very honest and helpful, he took the time to understand what our preferences were and provided great suggestions. I would definitely recommend him to anyone looking to make a furniture purchase.

Mason was great to work with, he listened to what we were interested in and made the buying process very simple, he was very honest and we never felt rushed or pressed. I would definitely recommend seeking out Mason to help with your furniture purchase.

Ruth was very knowledgeable and patient with us. Looking forward to getting a good nights sleep on our new bed.

Tymon Brown was incredibly knowledgeable and very helpful. He answered all of our questions in detail and provided us with alternative mattresses until we found the one we bought!

Seth was very helpful and knowledgeable about all of the products!

Highly recommend Ashley Furniture. Our salesperson, Masin, was very helpful and answered our questions. He was very pleasant to work with.

Ruth was very friendly and helpful.She help find my sofa & loveseat.Love this Ashley store!

Tiffany was amazing to work with. She was super helpful and took her time to help us.

Ruth was very friendly and helpful. Was not pushy and was very patient with us. Would definitely go back

It was very good to work with Seth today, he was very helpful!!!

Ruth was awesome to work with! Top notch!

Had an area rug in mind for buying. Couldn't find price. But we choice a different rug. Shawn our salesperson went above and beyond in helping us.

Quick and professional. Thanks to Seth

Excellent service from Seth. He helped me find just what I wanted!

Thanks it was a fun time.

Tymon did a great job helping us with our mattress purchase. Very detailed in answering all of our questions.

Seth S was very knowledgeable and helpful in selecting a new recliner.

Ruth did an excellent job! She was very patient, let us look and just checked in briefly to see if we had any questions. Thank you Ruth!

Ruth did a great job for us. Great place to buy furniture.

Tyman was very helpful and informative in helping us find our new bed!

Masin was very professional and helped us with our new furniture. I would definitely recommend anyone here

Tymon Brown provided us with a great experience at the Burlington IA Ashley. He was very willing to answer our questions, very personable, and willing to give us space to make a decision. We would highly recommend working with Tymon for your next furniture purchase!

Ruth was so helful with our couch loveseat that we came back to purchase the matching chair! Very knowledgeable and great to work with

Ruth was awesome, very kind and understanding! Thank you for our dresser ☺️

Tymon Brown was great to work with!

Tymon Brown was a great help today!

I shopped around for an extra wide recliner. Seth helped me find one I was happy with and will be delivered to my home.

Seth did a great job

Worked with Seth to find our bedroom set!

Ruth was very helpful, assisted us to find exactly what we were looking for.

Seth was right there with me every step of the way to show me all of the options when searching for our new bed frame. He was very knowledgeable and friendly. Great customer service!

Tymon helped my husband and I with our new furniture for our living room and new mattresses for our kids! He was pleasant and respectful and easy to work with. He never pushed us to buy and was very nice the whole process. Definitely ask for him if you are in need for any furniture!

Ruth and Seth were super helpful! Great customer service!

Ruth was very helpful in helping us find our new living room furniture! She helped us save some money compared to other options we had available. Will be back again!

Seth helped me find a great recliner and sofa for my house! Thank you!

Seth was very helpful and knowledgeable of the furniture we looked at today. We had a great visit!

Ruth was very helpful and very nice

Tymon greeted us when walking in. He was helpful and understanding and was willing to show us the deals and entire store without hesitation. He also helped us make delivery happen for two separate addresses.

Tymon was great from the start. We told him everything we were looking for and helped us find the right style. A pleasure to work with.

If you need a sales person, RUTH IS THE BEST ! My boyfriend and I have been very indecisive the last 4 months on what furniture set we want to do . She’s been with us every step of the way and helped us. She was very patient . Thanks to her we found exactly what we want and we are in love! She’s the best and I mean the very best . You would not be disappointed if she were your sales woman . ❤️

Seth, was amazing in helping us . He provided answers to all our questions.

Seth did a great job helping us out with our new mattress!

Tymon helped us find our new couch

Went in to Ashley Furniture for a new mattress, and my sales person was Tymon Brown. Fantastic customer service! Very knowledgeable and very friendly!

Wonderful customer service as always. Between our original stop to find our furniture and having Nathan’s help to today picking it up and buying more furniture with Tymon’s help. Fantastic experience. Highly recommend meeting with one of these two and buying your furniture.

Very pleasant lady. Helped me a lot. Her name Ruth Sheppard.

Seth was very good saleman and answered all our questions with patience. Would definitely recommend them.

Exceptional service in the Burlington Iowa store. Our associate Seth, was extremely helpful and knowledgeable. He took his time answering our questions and was not pushy or over bearing. Perfect salesman. We will request Seth again next time we are in the store. Highly recommend Seth.

Masin had only been there a week but did a fantastic job!

Seth is very personable and helpful. He takes pride in his work. He doesn't push selling something the customer doesn't want. Highly recommend asking for him!

We went in today to just get an idea of what would work for our family and from the start Tymon was amazing he saw we had two small kids and came out and opened the door from us and stuck with us and answered all of our questions from head to to! We are so satisfied with our experience and would recommend this store just because of Tymon and his service!

Tymon Brown & Tiffany Boyle Was very Knowledgeable and took car of us as if he was taking care of the family. Didn't try to force us into anything that we didn't want. Gave us plenty of options from all around the store .really listened to what we were looking for. All the way trough. Will buy there again.

Tymon was great. He helped us discover what what going to work best for odd shaped room.

Staff was friendly and knowledgeable. Helped us pick out the perfect recliner.

Nathan did a great job! Looking forward to our new purchase!

Tymon went above and beyond to help very resourceful!

Tymon Brown was terrific at the Burlington store. So very helpful!❤️

Ruth was the best. I was very specific on what I was looking for and she helped me find the perfect chairs. I couldn't be happier. Thanks RUTH!!! You're the best!!

Tymon Brown is a great sales man, it was a great visit. He doesn't pressure you to buy, like you expect most to be when you go into furniture stores. Definitely recommend Tymon!

Tymon Brown did a fabulous job getting us all set with a nice sectional today. He was friendly & professional.

Was shown exactly what we wanted. Very friendly and knowledgeable. Helped match furniture and delivery was free at the time (special). Delivery was on time as promised and furniture was set up.

We bought a rocker recliner today. Lynn Mullan was very helpful, insightful, knowledgeable, and actually entertaining. We will go back to Ashley, hopefully have Lynn consult us for our future furniture needs.

Ruth was very knowledgeable and made the process of buying our new living room furniture. She made it easy (and fast)!!

Ruth was amazing so satisfied with my experience would recommend the store can you do

Ruth was awesome. She has impeccable customer service skills and was very friendly and helpful.

Love the furniture from Ashley’s ! But what really makes the experience so GREAT is getting to have Ruth Sheppard as your personal shopping assistant ! She goes out of her way to help pull a room together & I am always pleased but how easy she makes the entire experience. Thanks Ruth !

Excellent , Nice welcoming very pleasant Lynn walked us right through our purchase

Seth is great to work with!! He was very patient while we looked and let us take our time to decide. He was also very knowledgeable and answered every question we had. The selection at this store was great! It had numerous options and colorways to help us see exactly what we wanted for our space.

Lynn was very welcoming , showed us many options, and helped my wife and I pick out our perfect living room set. Great experience overall!

Loved working with Ruth at Ashley furniture in Burlington lowa. Helpful and answered all our questions.Very knowledgeable.

Ruth was very helpful with the buying process!

Very friendly, extremely helpful. Went out and beyond!

Tymon was the employee who assisted me. I came in and told him what I was looking for. He assisted me, but didn't push me. I left to think about my decisions and came back to the store because of his exemplary service. I could've bought the furniture anywhere, Tymon is the reason I bought it there.

Ruth was absolutely awesome to work with. She is extremely knowledgeable and helpful. When I need furniture again I will definitely go back.

Tymon was great! He was helpful and informative!!

Lynn and Amanda were very helpful. Will do business again.

We had a great experience today picking out our new furniture. Seth was so friendly and helpful. Super excited to get our new living room furniture.

Seth was great! He helped me find what I was looking for. I will come back, because the selection was great and very good service.

Ruth was very helpful. She allowed us to do our browsing and when we were ready, she was waiting patiently.

We were looking for living room furniture and Lynn was so helpful with finding the perfect sofa and chair. Lynn never rushed us and had so many suggestions for different brands and kinds of furniture. It was a very enjoyable experience.

The customer service that was given by Lynn went above and beyond. Not only was she knowledgeable on the products that she was showing, her approach was one that was genuine. She truly wanted a happy customer. It is rare to find people in a sales position that want to take the time she did to make sure it was a pleasant and rewarding experience. Lynn, you made it easy to want to come back to your store !! Not only are the products exceptional, so are the staff... Lynn, again, Thank you for standing out, it was really a breath of fresh air !!!

Awesome experience! Tiffany Boyle did a fantastic job! Can’t wait for my sectional to be delivered!! 10 out of 10

Got myself a bed, mattress, and side table over the weekend. Ruth helped me get exactly what I wanted. We explored all the options available. I cannot wait for them to be shipped!!!!

Amazing job . The most important thing she listened to what I wanted and went way out of way to satisfy what I wanted

Seth Spiker was very helpful. He answered all our questions and gave us space when we wanted it.

Tymon S. Brown was great to work with. He had good knowledge of mattresses and found me the perfect mattress right away. Very nice guy also.

Hassle free shipping, right price and honored a computer mistake. Our contact was with Ruth

I use to shop at Slumbsrland...but now we only shop Ashleys...the reason is Ruth...she always goes above and beyond, helping me with Everything...She is the best asset to the company...We would follow her anywhere...

My experience yesterday was nothing short of easy. Quick. Simple. Casey did a fantastic job showing me exactly what I was Looking for and in the color I needed Her last name sure describes her the best. Because Casey sells.

Lynn M was amazing from the start. Helped us compare our options for our sets. Was very interactive and energetic.

Tymon S. Brown is the man very helpful

Tymon was fantastic to work with! He made sure to ask all the right questions about what we needed and wanted. He was very detailed and honest. Highly recommend!

Tymon was super helpful and answered all of our questions!

Tymon Brown was an amazing sales person! So kind and helpful! I was worried about going into the store rather than shopping online because I was worried I’d be pressured into buying something more than what I was looking for. Totally not the case. He was so laid back but right there when I had questions. I will DEFINITELY recommend this store and I’ll be back when I am in need of more furniture!

Seth Spiker was great to work with!

We ordered our couch & it was promised in 2 weeks. We called in that 2 week time & was told another week on it..we are 2 months out now & our couch still is not here. Everyone at that store is clueless on how to effectively do their job.

Lyn and Carly were so much help in picking out our new couch

Had a great experience with Tymon. We have been searching for the perfect living room set for over 4 years. He was extremely knowledgeable, personable and helpful during the entire process. Thank you for all your help!

Very friendly and relatable people. Went above and beyond to help assist us! Ask for Tymon Brown

Had the best helper at Ashley Furniture in Burlington Iowa. Tymon was very helpful, accommodating and spent a lot of time helping me pick out Furniture. I will definitely shop with Tymone again.

Tymon was wonderful to work with. Very informative and helpful as we searched for a recliner for my husband.

Super happy I went to this place to pick out my new furniture! Ruth, an amazing manager, helped me so much with my decision. Couldn’t be happier I went here!!!

Had a great experience purchasing a new mattress. Ruth Sheppard was great and informative! Definitely return to Ashley for our next furniture purchase. We are happy with our experience at Ashley! Thanks again Ruth!

Tymon was super helpful when it came to picking out all new furniture for our new house. He was very personable and I highly recommend asking for him when you go in to Ashley! :)

Tymon Brown was so informative and helpful when we came in searching for a mattress. I had no clue what I was doing and he walked me through the whole process start to finish like he was a friend and didn’t pressure us to spend more than we could afford. I strongly recommend him for any furniture needs! Thank you Tymon!!

We went in, Lynn was very helpful right off the bat. Asked what we were looking for and took us right to the living room furniture. She asked what we liked and what we were interested in. She didn't try and sell us something we didn't want or need. The process was smooth and comfortable shopping at Ashley. We got a great deal!

I have been to Ashley many times for all of my furniture and just bought my sofa today Lynn Mullan has been very helpful each time. THANK YOU Lynn Mullan

Tymon was great to work with! He was very knowledgeable when answering all of our questions and gave us space and time to make decisions. We had a positive experience and appreciate all his help!

We went in looking for a couch entertainment center and bed set for my daughter. Lynn helped us and was absolutely AMAZING! She listened to exactly what we wanted and helped us stay in our price range. She was amazing at explaining things and keeping us in the loop.

Tymon Brown was excellent! Very informative and directed where we needed to be and helped us with our purchase!! 🙂

Ruth was fantastic! So helpful and wonderful to work with.

Ruth is absolutely a gem. She helped me out with my decision on getting a couch and she even offered an item that has got the price range that I’m wanting but wasn’t saying. It’s like she’s read my mind. She’s very mom-like when she was assisting me in the store. She was selling their items like she’s talking to someone she really cares about. Very considerate and she listens so well. Overall, it was a light and great experience for me. I hope more customers get to meet her too because they will feel right at home with her while they’re shopping still for something for their own home.

Tymon at Ashley furniture did a great job helping me select the perfect mattress for my needs.

I came in to find a mattress and dusty approached me and helped me find exactly what I needed and awnsered all my questions amazing customer service definitely recommend.

It was great! Thank you Timon Brown

Tymon at Ashley Homestore in Burlington, Iowa has been an absolute pleasure to do business with! He works his butt off to make sure YOU get the best deal possible while also staying funny and friendly!! Highly recommended!!

Tymon greeted us with a handshake as soon as we walked in. He was personable and very friendly! Thank you, Tymon!

Lynn was absolutely fabulous and helped me find exactly what I needed!!!

I have never had a bad experience at Ashley and Timon Brown was great and let us do our thing and we spent time talking and he never pressured us. Love Ashley Furniture

Ruth and Tiffany were great to work with!

We had a great experience buying a new sectional today! Ruth was very helpful and knowledgeable. Thanks Ruth!

Had a great experience at Ashley today with Tymon Brown. He did a fantastic job explaining products and discounts. Knows his job well. He allowed me room to shop but stayed close to answer any questions. Will definitely be back because of his service.

Had a very nice experience purchasing a couch at this store. Ruth was friendly, helpful and knowledgeable. We love the couch we got and delivery was a plus. We will see Ruth for future furniture needs.

Lynn was very pleasant, honest, helpful. She was resourceful & friendly I highly recommend seeing her for future needs & will advise my friends the same!

Tymon Brown was great! He went out of his way to help us rearrange couches to find one that would work perfect! We are so excited to get our couch!

Tymon hooked me up with a comfy sectional and cute bed set. I told him what I was looking for and he took me right to the pieces. 10/10 recommend

Tymon was so awesome to work with! Helped us tremendously with our recliner! Thank you Tymon!

Tymon Brown showed us amazing options based on what we were looking for and helped us make a decision! We're excited to have our new living room set delivered!

I worked with Seth Spiker and he is a great customer service representative. He is very professional, patient, informative, and friendly. He worked to get discounts, which is important for my mother who is on a fixed income. I will furniture shop at Ashley first the next; solely due to the great CS I received from Seth.

Great service and good personality. Easy to work with.

Tymon was awsome with helping us picking out furniture and he's knowledgeable and honest

Ruth was very helpful in finding the bed that would meet my needs.

Ruth is amazing she knows her stuff and is very helpful but not pushy. This is the second sectional we have bought from her. Ruth is our go to person for furniture!!

Ruth was very helpful. Order completed and awaiting delivery.

Very helpful with everything, knew all the answers to every question we had. Very detailed about all the information we needed. Great experience!

Friendly staff. Thanks for your help Dusty!!

Seth and Nancy were so helpful and friendly. I would recommend them to anyone!!

Lynn was super friendly and a great help picking out furniture.

Timon Brown was very helpful in the purchase of my furniture. Customer service was an A+.

We were in the market at looking for new living room furniture, and had been in a couple different times looking and deciding. Each time we came in Tiffany was there to help answer any questions and when we finally ordered and she helped us through the finance process and getting the protection plan and delivery. Tiffany is a really sweet lady and super helpful even when I came in at a later time after I ordered the main furniture and decided to add new end tables she was there with a smile and found us an amazing deal with them! Thanks again Tiffany and we can't wait till it gets delivered!

We had a great experience with Tymon, here in burlington, IA at Ashley furniture. We have been here before, and Tymon shows consistency and knowledgeability as a sales person. He is very personable and down to earth.

Tymon was a fantastic salesman. He went above and beyond with helping us find what we were looking for and we left well pleased!

Ruth was very kind and helpful thank you for helping us pick out our first couch I had a wonderful time and am looking forward to coming back!!! Thank you for all your help.

Thank you so much to Ruth! She stayed over an hour after closing time to help us with purchase and a matching scheme for our new living room!

Ruth is wonderful!

Ruth was so helpful and knowledgeable. She let us take our time & helped us pick exactly what we wanted. She even let us move ottomans around the store to determine what would fit in our home.

Linn was extremely helpful and very knowledgeable.

Ruth did such a great job helping me find the perfect dining table set!!

Ruth helped me with replacing my recliner that the guardian warranty was covering. I had ankle surgery and was on crutches and she got me a wheelchair so I was more comfortable. I found my replacement chair and asked if it came in different color. It didn't but I could special order it in the color I needed. She was very helpful, very polite. She made a difficult situation more comfortable for me.

We went to other furniture stores and came back to Ashley Furniture in Burlington. They are very friendly and Dusty Johnson is the best.

Tymon was super helpful! The kind of salesman that isn’t too pushy, but is very knowledgeable and helpful! Should we ever need furniture in the future we will be back.

Tymon Brown went above and beyond answering all my questions and helping me buy my Purple mattress! Excellent experience at Ashley furniture store.

We just purchased 3 pieces of furniture at Ashey in Burlington. I had lots of questions and was looking for specific collections. Tymon Brown is the guy to see there for all your needs. If he didn't know, he called someone to find out. Super nice and helpful guy.

Tymon was super helpful and friendly, made the furniture buying process very easy.

Simply Amazing Service and knowledge from both Ruth and Michelle, with the purchase of 4 Adjustable bases and mattresses. Thank you!!

Ruth is so great to work with. No pressure knowledgeable store manager. This is our 2nd purchase with her and we will keep coming back and purchase from her again

My fiancé and I received excellent help and support from Ruth. She understood our style and gave us great options to chose from. We are so glad we went to Ashley furniture store. With the help of Ruth, we got amazing deals and beautiful furniture for our new home!

I had a wonderful experience today when I bought a new La z Boy recliner. Lynn Mullan was extremely helpful and allowed me to sit in the recliner for quite awhile to be sure it was what I was looking for. She was very helpful and energetic and made it a very pleasant experience.

Lynn Mullan was a joy to work with. She radiates kindness and hospitality and a great work ethic. She took time to really help me find what I wanted.

Great store!

Lynn took excellent care of me and my family from start to finish. She searched out deals and we ended up very pleased with the furniture we purchased.

Ashley Furniture has so much to look at it’s hard to make a decision! Tymon Brown helped me find the perfect home office setup.

Lynn was very helpful while assisting me in finding the right massage chair for my beloved grandmother. She was very informative, and caring as she filled me in on the important details of the massage chair. I had a good conversation with her and admired her words of encouragement. Thank you Lynn!

Ruth helped us out in Burlington. My wife and I went in for a chair that was on clearance, and someone had beat us to it. Ruth found the tag and was able to give us a similar deal on a chair from the warehouse. Furniture is only a week out. Great experience.

Lynn was so helpful and kind! She made us feel like family as she helped us picking out a new couch!

Tymon Brown was very helpful and not pushy at all. Answered all our questions and allowed us to make the best decision. Would go back because of his great service.

Awesome sales lady. Will definitely be back!!!! Ruth was amazing

Tymon was our sales guy and he was awesome. He spent tons of time with us and answered all of our questions. I’m super indecisive and he never acted like I was a bother. No high pressure sales just a genuine guy. I will definitely be asking for him if I make any future purchase at the Burlington Ashley store.

Tymon was very helpful with assisting us. It made the process a lot less painful and he was very friendly.

We had a really great experience at Ashley. Tymon was wonderful to work with and provided great customer service. We shopped around and ultimately came back to Ashley for the price, selection and service.

Ruth was an exceptional sales person. She went out of her way to help me and my husband. We left completely satisfied, thank you again Ruth!

Ruth made finding a new mattress a breeze!

We had a great experience shopping at Ashley today. Michelle A. helped us find the perfect item. We appreciated how she did not pressure us at all and explained everything in detail during the purchasing process.

Ordered a sectional but later found it on sale elsewhere. Verified Ashley has a price match guarantee and called to ask. Turns out they only price match when this store wants too. Asked to cancel the order and they stated they did and the funds would be returned in 3-5 days. One month later they still had not returned the money. Called the store and were told they had not returned it but would right now. They then told us it would be another 3-5 days. No apology and honestly were rude. Don't buy here if you want to purchase from an ethical company.

Tymon Brown was a very pleasant person to work with. Not pushy at all and walked away while we had time to discuss.

Tymon Brown was wonderful! He knew the merchandise, was patient, listened to our wants and sold us a beautiful living room set and we only came in for a loveseat! Tymon was personable and we loved that about him! I would recommend him and your store highly!

Tymon at Ashley furniture was so helpful. He pointed us right towards exactly what we were looking for. He had the best customer service I've experienced in a long time. He made a connection with me and my wife and helped us explaining all the options and going into great detail about the set we were selecting. I highly recommend stopping in and seeing him if you're in the market for furniture

Nancy and Lynn

Sales staff is very pleasant and informative about products and sale prices to help you get the service needed to feel confident with your purchase. Thank you, Lynn and Tymon!

Great prices. Great furniture selection and availability

Tymon was our sales associate, very helpful and was excellent to work with.

Tymon Brown helped us with a mattress warranty. He assisted us with picking out a replacement mattress and staying within budget of our warranty. Friendly and quick service. 👍

Tymon Brown did an awesome job! He was patient and professional. Thanks Tymon for helping my daughter and I.

Tymon was our salesman and he did a fabulous job! He was very attentive but not overbearing, informative and mindful of what was best for our needs!

Tyson Brown was so helpful in the purchase of our living room set.

I visited here at 7:00 p.m., on 11/29/22. I walked in and there were three workers, all on their phones, one female asked how I was, after she put her phone down and I was about 10 feet past her. As I walked through the store, I noticed at least two other employees, get off couches, while on their phones, and go directly to the back, out of sight. I knew then, I would not give this business a penny of my money. As I was leaving the store, the only people visible was a female, on her phone, at a desk in the middle of the store, and an employee at the front, who hadn't budged, moved his feet out of the way, or gotten off his phone. Spend your money elsewhere.

Tymon was very helpful and attentive to our needs. Just wish online prices and in store prices matched.

Tymon Brown was my consultant. He greeted me well and responded effectively to my preference of choices. I appreciate his approach of service. It was a great experience! I will come back to the store.

Great store to work with. My wife and I were not over pressured.

Ruth was great! Helpful and really knew the products!

Tymon brown did a great job. No pressure, up-front, honest, and straight forward. Great customer service.

Tymon and Seth were very helpful. Great service.

Lynn was great! Loved her enthusiasm. Tiffany was also great to deal with. Got what I needed and Lynn just made my decision making easy.

Tymon Brown was helpful!

We worked with Tymon Brown at the Burlington store and he was very upfront, honest, and helpful in finding exactly what we wanted! Took a few trips in to decide but he was never pushy or intrusive just truly wanted us to have the best fit possible and that’s exactly what we found!

Great service by Tymon Brown. He listened to what we were looking for and directed us to those options

Lynn was amazing to work with! Super patient and helpful with us being so indecisive! Highly recommend!

Beautiful furniture and great customer service!

Tymon was amazing! If you haven't given him a raise yet, do it now.

Had a great experience at Ashley Home Store in Burlington Iowa. I purchased furniture for 2 livings rooms including sofa’s, recliner’s , end tables, tv stands, a bookcase, and lamps. Ruth helped make the process easy, even when I changed my mind several times!!!

Ruth was a wonderful sale person. She helped me with a new bedroom set for my son. I would definitely recommend Ashly Furniture.

Great experience. We were helped by Tymon B, and he answered all our questions and helped us tremendously.

Tymon offered great customer service! We were very pleased! :)

Helpful and patient salespeople.

Had great customer service from tymon at the Burlington store. We purchased a recliner for my elderly father and the recliner has a lot of mechanical parts that I was worried might break in the future but tymon read my mind and sold us on the protection plan before I even had to ask about it. He was very educated on the products which was reassuring. I had previously been in this store and the customer service or lack of had me hesitant on even coming in with my father but I'm glad we went there today and that tymon was working. Thank you tymon for your help and being so kind.

Ruth was kind, knowledgeable and not pushy in her sales approach.

Seth in Burlington Iowa was a great salesman. He gave us our space then knew right when to follow up with us. He was very knowledgeable and professional. We were able to purchase a new sofa and 2 recliners. Thanks Seth!

Kane was very helpful and knew a lot about all the different mattresses. He is very good at his job!

Great customer service....

Tymon was excellent helping us find the perfect couch and helped us with all of questions.

Tymon was very helpful and kind

Tiffany B was very helpful if I asked for anything she went straight to do it. She was every sweet and nice I can’t wait to go back in their. Thank you Tiffany!

I was so impressed with the service I received from Tymon Brown, what a great guy! I will do more business with Ashley in the future based on the time and care he took with me. 5 stars was easy on this one!

Tymon did a GREAT job, helping me get what I wanted and needed without trying to sell me.

Came in for one chair, bought two. Ruth was wonderful!

Ruth was a huge help!

Ruth was great and helped us find the perfect bed,sheets and protector.Best selection and nice people.

Ruth was amazing!

This place isn't what I was expecting. The coffee tables and end tables are made out of an engineered material meant to appear to be wood. They're well made and look to be pretty durable, but not wood. Just seems tacky to me.

Ruth went out of her way to help us with a return! She was patient, kind and very helpful! She helped us pick out a new set that we are in love with! Highly recommended Ashley Home store! Ask for Ruth!!!

Ruth was absolutely fabulous! Friendly, helpful, efficient--she helped us find exactly what we wanted within 30 minutes of walking in!

Ruth was absolutely fabulous to work with! She was very knowledgeable, friendly and so very helpful!!! We found just what we needed!!! Thank you!!!

Ruth Sheppard was a great sales person! She welcomed us into the store and did not push us. When we were ready, she was very helpful and competent in her knowledge of items we wanted. Check out was quick and we are excited to receive our new items.

Seth was so helpful and informative! Super patient with us while we checked out the wide selection of couches and sectionals! Thanks you.

Very large selection of couches and cushioned chairs. Friendly and very helpful staff as well! This Ashley’s stock on the floor is mainly couches and cushioned chairs. There is a few dining sets, but not many. Same with the beds; really only Purple, Tempurpedic, and One more plain company. Wish they had a more diverse selection, but not too bad!

Very helpful people

We bought living room furniture at this store. The sales lady (Ruth) helped us tremendously. She was so fun to work with and we could tell she knew all about their furniture and was able to answer any questions we had. It was such a pleasant experience. Would recommend them to anyone looking to give their house a new look.

Found an amazing new couch!

We went into the Burlington store and met a very pleasant woman Ruth. She happened to be the store manager and she was extremely helpful! We ended up purchasing a mattress and sofa, it was a great experience!

The salesperson disappeared and there were no other customers in the store. The prices in the store were significantly higher than what is posted online.

Great experience. Denise Daniel was super friendly and helpful!

The service was great. Denise was a big help and made the whole process super easy. We ended up with an amazing deal on the dining room set we wanted.

Got 2 star just for decent prices. Employees seem to have no idea what’s going on or where anything is at via orders.

Friendly and helpful

Tiffany was amazing. She was very knowledgeable and patient as I looked and looked for what I really wanted.

I bought two couches and an extra 5 year protection plan on both. They did not deliver the couches when they said they would. I had to make multiple calls to the store to finally get my couches. Within 8 months they began falling apart. I called the store and they directed me to the company that manages the protection plan. Unfortunately, the derecho and covid delayed my ability to file a formal claim. Thinking I had a five year plan I was not concerned. I finally filed the claim a year later, it was denied. Because they were falling apart at the seams, the protection plan did not cover it. The manufacturer warranty is expired. Had the store originally sent me to the correct place, I would have had it fixed. Customer service has offered to order the parts for me, that I will need to pay for. I would never buy from this store again

I had visited other furniture stores before I made it into the Ashley Homestore. As it turned out I saved the best for last. John Cavanaugh greeted me as I walked in. He listened intently as I described what I was looking for. He knows his store extremely well and guided me around to what he thought after listening to me, what might be a good match in style and quality. I have worked and managed businesses in the customer service arena, and he has gotten this lost art of customer first, down. I hope the Ashley company appreciate the people they have chosen. Because of the customer service I was given, I bought everything I needed in YOUR store and my future home purchases will be in your store as well. I have sent others to your store and I told them to make sure they ask for John Cavanaugh. Knowledge and caring is key. Thank you for making a stressful experience of furniture shopping into a new kind adventure.

John C. at the Burlington, IA store was great. Gave us undivided attention, great advice, and he was very helpful to us in finding the perfect bedroom set up for our son. Great customer service. Thank you John!

Didn't have what I was looking for after calling on the phone and was told they had it

My experience shopping at Ashley HomeStore was great. The consultant whose name is Lynn was just wonderful. She was friendly, knowledgeable, and made my shopping experience a pleasure. Tymon the manager was also terrific to my Husband and Me

Nice selection of chairs. Very helpful staff, Thank you Denise!

Looked at tons of cool furniture.

Anyone reading the reviews, do not go to this store. Their service is ridiculous. My boyfriend and I ordered a couch around April 10 and they told us it would take about two months which we were fine with. After it was time to get delivered we heard nothing from Ashley so we called and they avoided telling us that only half of our couch section was ready. They offered to send us the half that was ready or we could wait another month so we decided to wait. Month goes by. Still hear nothing. Call them, they tell us it’s not ready. We decided to get the half that is ready delivered and wait ANOTHER month for the other half. Called them another month later and they danced around telling us that it’s not ready for delivery. Our lady that helped us has been the hardest person to get into contact with to discuss this and does not express any remorse or apologize for our more than unnecessarily long wait. We have yet to receive the other half and it’s been 5 months. I don’t recommend going here to shop for furniture unless your okay waiting half a year to get it. I understand that the furniture factories get backed up but this seems a little ridiculous that we have had to call every time and not be able to reach our person that helped us originally half of the time and can never seem to call back with actual information except to say it’s not ready yet.

Love browsing and checking out options here. Staff is very helpful and no pressure.

We truly enjoy shopping at Ashley HomeStore. Every time we go, there has always been great customer service. Our most recent visit to Ashley HomeStore in Burlington, IA granted us the opportunity to work with and meet Denise Daniel, Home Furnishing Consultant. We are in the process of remodeling our home and she made what could have been a stressful experience extremely fun and easy! We are so thankful and appreciative for Denise’s help and expertise! We look forward to visiting Ashley HomeStore in the near future. Thanks, Denise!

Third time here, always impressed with the service received!

5 star!! Treated my 79 year old mother very good. I was very happy with them. John was the salesman great mannered and very respectful. My mother and I will definitely continue business with them

We went to Burlington’s Ashley Homestore in search of a very specific sofa sleeper for our small home. Allivia greeted us as soon as we entered and helped us find exactly what we were looking for right away. She never once came across as being pushy; in fact, she was extremely patient with us as we went back and forth between the two couches, endlessly gathered us more info and thoroughly answered every question we had. She gave us unbiased pros and cons, sharing her personal experiences with similar furniture pieces and helped make our decision-making process so much easier and more enjoyable. We have never had such a wonderful customer service experience, especially not with a furniture store, and definitely not in Burlington, Iowa. If you are looking for new pieces for your home, don’t be intimidated by Ashley’s higher-end reputation. It is well worth the endeavor (AND we price checked similar pieces in Burlington and we know we got the best price). When you go, make sure you ask for Allivia!

My husband and I truly enjoyed shopping at this store in Burlington, Iowa. They had a great selection to choose from at reasonable prices. Best of all though was the customer service. Denise Daniel was such a tremendous help to us. She made us feel comfortable and was extremely knowledgeable about the merchandise she was selling. We enjoyed working with her and she really made our shopping experience so much fun. There was no high pressure sales, in fact there was no pressure at all. Next time we are on the hunt for furniture this store will be the store we go to first for sure. If we are lucky it will be Denise Daniel that helps us, we will ask for her, she is a enormous asset to your store. Thanks again for a wonderful shopping experience!!!

Great experience with Ruth. Very helpful and knowledgeable and not pushy!

Found what we were looking for! A large selection in many price ranges. Very helpful with no pressure.

Mr John took excellent care of us. He was extremely helpful and we were very happy with our experience

Feel like I met a new best friend...Denise! She was the nicest ever! She helped me find 2 sets of furniture. Loved my 1st experience there! ❤

We visited Ashley Homestore in Burlington this morning in search of the perfect recliner. Denise Daniel did a great job helping us find the perfect fit for our home! Overall, the store has a lot of variety, great prices and beautiful product. We can’t wait to get our new chair home!

Wonderful shopping experience! Allivia helped us with our dining room table back in 2018 and now with our new couch!! She was absolutely wonderful, helpful and so friendly!! Thank you so much!!

Great experience! Allivia was amazing! Stress-free and simple experience!

Fantastic experience working with Allivia! She will help you decide what is right for you and get you a great price! So easy to work with and no pressure! Ask for her when you go in!

I wasn't pressured into buying furniture. I was greeted and then left alone and told if I had any questions they would answer them.

Allivia is great she help me so much she deserves a raise

Called before going to store to see if they had entertainment center with fire place in stock. Allivia shepherd was able to find some. Went to store and she showed me all they had. Walked away happy thank you

Allivia was a great help!

Allivia Shepherd is the BEST; she helped us find the perfect sectional. She is super professional and the sweetest person to work with. I highly recommend working with her, she’ll do whatever it takes to get you your dream furniture. Thank you so much Allivia!!!!

This store was awesome, me and my dad were greeted by Allivia Shepherd, very welcoming, helped us find everything that I was after. Allivia was very helpful with the price of the items and the payment options, over all 5 out of 5

Amazing! Attention and service were above and beyond. Thanks, Rodney! Can't wait to get our new couch & loveseat 😁

Came into the store several weeks ago and picked out a living room set and well as bedroom. paid cash in full, in advance..On day of delivery was told they would only be able to drop it off outside...in December. I called and offered to pay the extra 109$ they requested to bring it inside and they declined. they would of had to only cary it an extra 14 ft..wife and I are in our 60’s with bad backs, it would have been a great help.. This was our first time shopping at this establishment..we won’t be back

I was so pleased with the level of customer service I received. I live in Chicagoland and Bobby helped me purchase a couch over the phone for my mom who lives in Bettendorf. Everything was sold out online, I&'m happy they made it so easy for me to purchase an item from the store. And I&'m happy with the price I got too.

I was so pleased with the level of customer service I received. I live in Chicagoland and Bobby helped me purchase a couch over the phone for my mom who lives in Bettendorf. Everything was sold out online, I'm happy they made it so easy for me to purchase an item from the store. And I'm happy with the price I got too.

Very friendly staff and great customer service. Ruth is by far the best of the best in the furniture sales industry that we have ever encountered. We definitely will be choosing her for all of our furniture needs!

💁My Son bought his 1st new dining room table ! In the photo you'll see his sales-lady is in the picture, with A fun sense of humor!! ((I wrote this review and I'm adding to it now almost a year later)) .. when the table was taken home pieces of the chair cross members were falling apart. Almost a year later and the replacement parts haven't been sent. 😥 What was good turned out bad for us. We will be taking our business elsewhere from here on out. Businesses should back up there products. Some do. Well it's a big disappointment but lesson learned.

Beautifully decorated store!

Ashley did it again. We revieve a coupon in the mail for $50.00 off any order over $100.00. No whwre on the coupon does it state excludes anything, just $50.00 off a $100.00 purchase. We arrive atvthe store with cpupon in hand, with the goal of purchasing lamps for our new home. Salesperson comes up and asks us how she can help. We explain to her we have a coupon and would like to use it on some lighting for our home. We know we can not use the coupon online as that is clearly stated on the coupon. She allows us to look we find a set of lamps we like we tell the salesperson we would like to purchase them. She takes them to the counter rings us up after 10 minutes of having log in issues with the computer. She tells us our total, we remind her of our coupon, she pjones someone asking if we cannuse the coupon. The person on the other side of the phone line states we can not use it on accessories. I ask for the coupon back. I read and reread the coupon inform the salesperson no where on the coupon does it state that. She asks if we still want the lamps and i say no and walk out. Final draw for Ashley furniture, after having no customer service again. We have a house to fill with furniture, we have spent a couple of grand thus far with Ashley, after this no thank you. Lazyboy will continue to get our business, a bit higher pricing but great quality furniture, on time delivery and overall great customer service.

Ashley did it again. We revieve a coupon in the mail for $50.00 off any order over $100.00. No whwre on the coupon does it state excludes anything, just $50.00 off a $100.00 purchase. We arrive atvthe store with cpupon in hand, with the goal of purchasing lamps for our new home. Salesperson comes up and asks us how she can help. We explain to her we have a coupon and would like to use it on some lighting for our home. We know we can not use the coupon online as that is clearly stated on the coupon. She allows us to look we find a set of lamps we like we tell the salesperson we would like to purchase them. She takes them to the counter rings us up after 10 minutes of having log in issues with the computer. She tells us our total, we remind her of our coupon, she pjones someone asking if we cannuse the coupon. The person on the other side of the phone line states we can not use it on accessories. I ask for the coupon back. I read and reread the coupon inform the salesperson no where on the coupon does it state that. She asks if we still want the lamps and i say no and walk out. Final draw for Ashley furniture, after having no customer service again. We have a house to fill with furniture, we have spent a couple of grand thus far with Ashley, after this no thank you. Lazyboy will continue to get our business, a bit higher pricing but great quality furniture, on time delivery and overall great customer service.

the employee was extremely super helpful and nice however I think the prices are going to be way too steep for my budget

Awesome

Helpful staff enjoyed our visit

Great prices and great salesman, however overall communication has been poor to nothing. Ordered many pieecs for our new home. We were told a date when the furniture would arrive, with the understannding of CoVid, we knew it would be longer. 6 weeks tovthe date we were suppsoed to get the furniture, no phone call or returned calls to the messages we left. Went to the store confronted the salesman and he was very apologetic. Returned our delivery fee and delivered the pieces of furniture that were in. We were given another date to when the rest of our furniture would be in. Delivery robo called stating furniture would be dleivered in 10 15 minutes.....Delivery guys show up with only 2 of the 4 pieces, delivery guys give info stating we should have received a call. Bottom line, Ashley will take your money and forget about the customer, they provide no communciation or keep u informed as a customer to what is going on with your furnitute. We understand there are back orders and with the pandemic deliveries will be slow, with thatbin mind do not give delivery dates and assurance furniture will be there.Goingnon 10 weeeks and still dont have our complete sets.

Beautiful furniture and home decor. Friendly help and good customer care.

We had the greatest shopping experience this weekend with Allivia! We weren't quite ready to buy, but she helped us with all the information we needed for when we are ready. I have never had such a great experience at a furniture store! She was such a pleasure and so knowledgeable! We will be back soon to get the items we selected and for anything else we need in the future! Thanks so much, Allivia!

Finally, about to receive my couch tomorrow so I cannot speak about the delivery process. However, my time with Ashley has been frustrating. I went into the Ashley store about 7 weeks ago and they had great deals on their couches (almost all of them were 40% off) so I purchased one. The salesman gives me a 2-4 week ETA and all was well. 4 weeks pass, and I haven't heard anything from Ashley. So I have to call THEM and they tell me they have no idea why the salesman told me 2-4 weeks it should have been 3-5. Another week goes by so its the end of the 5th week. Guess what? Once again didn't hear anything so I call them. Turns out that the manufacturing facility is bottle necked and they tell me Mid-July, but there is a shipment coming in later that week so it could be in soon. Just to segway off of that statement, it was almost as if they had no idea what was coming in on their delivery trucks, like it was a guessing game and a surprise to what furniture they were getting. In this day and age I don't see how they couldn't know what furniture they are receiving on a delivery. Turns out my couch was on that delivery and I should get it tomorrow. My main issue is that Ashley never once reached out to me to let me know that the ETA is going to be longer than what I was told and that I always had to reach out to them. Not good customer relations if you ask me. I also understand a pandemic is going on and that wait times are longer, but instead of just repeatedly telling me one more week I would have been happier being told a longer wait time from the start rather than just telling me one more week.

Finally, about to receive my couch tomorrow so I cannot speak about the delivery process. However, my time with Ashley has been frustrating. I went into the Ashley store about 7 weeks ago and they had great deals on their couches (almost all of them were 40% off) so I purchased one. The salesman gives me a 2-4 week ETA and all was well. 4 weeks pass, and I haven't heard anything from Ashley. So I have to call THEM and they tell me they have no idea why the salesman told me 2-4 weeks it should have been 3-5. Another week goes by so its the end of the 5th week. Guess what? Once again didn't hear anything so I call them. Turns out that the manufacturing facility is bottle necked and they tell me Mid-July, but there is a shipment coming in later that week so it could be in soon. Just to segway off of that statement, it was almost as if they had no idea what was coming in on their delivery trucks, like it was a guessing game and a surprise to what furniture they were getting. In this day and age I don't see how they couldn't know what furniture they are receiving on a delivery. Turns out my couch was on that delivery and I should get it tomorrow.My main issue is that Ashley never once reached out to me to let me know that the ETA is going to be longer than what I was told and that I always had to reach out to them. Not good customer relations if you ask me. I also understand a pandemic is going on and that wait times are longer, but instead of just repeatedly telling me one more week I would have been happier being told a longer wait time from the start rather than just telling me one more week.

I was in desperate need of a new couch and I always wanted a chaise! I didn’t want to spend a fortune and Ashley’s had a great sale going on! Allivia went ABOVE AND BEYOND answering all of my tedious questions with the most friendly and positive attitude! I have never been more at peace with a big purchase! My couch arrived perfectly within my scheduled time and was delivered with care. The assembly was simple and the couch is high quality! Not to mention SO comfy! It’s elegant but welcoming and is exactly what I wanted! I will forever be an Ashley customer and will always recommend Allivia - talk about amazing customer service with great products!

The 2 guys that delivered the couches unnecessarily took apart our slider door as. Broke the lock on it. It&'s a brand new house. Beyond pissed.

The 2 guys that delivered the couches unnecessarily took apart our slider door as. Broke the lock on it. It's a brand new house. Beyond pissed.

The staff was very friendly, I worked with Angela Jessen directly and she went above and beyond to make sure I had everything I needed and assisted me with the delivery process as well. Highly recommend this store for all furniture needs! Great prices too!

Denise was wonderful and never pushy....we appreciate that

Always great and friendly service as well as amazingly low prices!

I have used Ashley HomeStore several times in other states and never had any issues. Which is why I went to them this time. I needed to purchase furniture for a small apartment. Including a bed, chair, and small loveseat. The problem began with the bed. I felt rushed the minute I stepped inside the store to buy a bed ,I was not sure about. (My fault) I listen to the salesperson, instead of my gut and ended up with a bed I hated. I even bought a base which raises and lowers via remote not realizing that while the bed could be returned after many days, the base only had a 7 day return policy. (Again, my fault for not reading the fine print closer) The issues with the store includes: 1. Whenever I would go in to speak to someone about exchanging my bed, I would be told so and so management was not in or had just left for the day.( I arrived almost as soon as the store opened) 2. When I tried to contact the business manager regarding the credit owed to me since I did not finance the bed, I was told the same thing as above and to leave a number and he/she would call me back. No matter how many times I went to the store in person or called, I never could get the Business Manager to return my calls. 3. The fact that I wanted to return the whole bed and not just the mattress really upset me. I wanted another bed entirely, even if I had to pay more-which I should have due to the amount I paid for the uncomfortable one and base I bought the 1st time. I followed all the rules, even bought the cover for the mattress they suggested. Good thing I did or they would not have exchanged it. 4. Whenever I walked into the store, the customer service was poor. I rarely found someone to help me. There was only one person on the floor who knew me from the bed issue and would come over when they were in between clients to ask if I needed help. As much as I like some of what Ashley has, this store doesn't have everything available that is shown online, nor do they have it in stock. 5. When my items were delivered, they were brought from Davenport, dropped off in Burlington and THEN picked up and brought to me. After the 1st delivery of the chair and ottoman, a few weeks later, I discovered a large slash under the bottom of the Ottoman as if caused by a knife. By then, it was too late to return the ottoman. Positives: service and delivery customer service is easy to deal with and did everything they could to make sure the items were delivered on time. The gentleman who delivered the items were great. They had an issue where they slid off the road due to the icy weather conditions and I was notified they were unable to deliver. I was more concerned about them than the items being delivered that day. They remarkably called back later in the day,and tried to bring the items. Unfortunately, by the time I recieved the message it was several hours later.

We went in just to browse. Had an excellent sales lady and ended up ordering a sofa bed and matching chair for a cabin!

Sales person Megan was awesome but communication as a company is lacking. We were suppose to have a sectional, ottoman, a couch, and another ottoman delivered. All were in stock (which was a big deal and didnt order a different couch because it was back ordered) and spoke to a delivery scheduler while in store. Scheduled delivery for 5 days later as it was the soonest they could deliver. No worries right?... come Wednesday we get a call. One of the ottomans is not in stock and wouldn&'t come in until the following week. Okay... that&'s fine I guess as long as we get our couch. Well, delivery truck showed up and there were two ottomans and one couch. The other couch (sectional) not on the truck. When questioning the delivery guys (one in particular) he said &"you can call them when we are done-we are a long way from home and want to finish&". The other two gentlemen were very nice but Father Time (as he will be known) was rude. Get a different job if you don&'t like it. They showed up in a enterprise truck and basically contracted out by Ashley Furniture. We called the store and customer service to get an answer as to what happened. One person said it was damaged upon arrival and another person said it missed the transfer. We called both Friday and Saturday and was told the person that knew what happened would return Monday. I am surprised for Ashley being such a big company that they rely on ONE person to know anything. God forbid if they were sick or quit, then they would really be in a pickle!We get a call today and the couch is getting transferred from the warehouse but the earliest delivery is Saturday-- so it takes almost two weeks for an &"in stock&" item to be delivered. Each person we spoke to were nice enough but there was no resolution-- spending thousands of dollars in a store that will happily take your money but not deliver on their promise. If you are okay with this, then I highly recommend them. If not- maybe try someone else not affiliated with Ashley Furniture.

Sales person Megan was awesome but communication as a company is lacking. We were suppose to have a sectional, ottoman, a couch, and another ottoman delivered. All were in stock (which was a big deal and didnt order a different couch because it was back ordered) and spoke to a delivery scheduler while in store. Scheduled delivery for 5 days later as it was the soonest they could deliver. No worries right?... come Wednesday we get a call. One of the ottomans is not in stock and wouldn't come in until the following week. Okay... that's fine I guess as long as we get our couch. Well, delivery truck showed up and there were two ottomans and one couch. The other couch (sectional) not on the truck. When questioning the delivery guys (one in particular) he said "you can call them when we are done-we are a long way from home and want to finish". The other two gentlemen were very nice but Father Time (as he will be known) was rude. Get a different job if you don't like it. They showed up in a enterprise truck and basically contracted out by Ashley Furniture. We called the store and customer service to get an answer as to what happened. One person said it was damaged upon arrival and another person said it missed the transfer. We called both Friday and Saturday and was told the person that knew what happened would return Monday. I am surprised for Ashley being such a big company that they rely on ONE person to know anything. God forbid if they were sick or quit, then they would really be in a pickle!We get a call today and the couch is getting transferred from the warehouse but the earliest delivery is Saturday-- so it takes almost two weeks for an "in stock" item to be delivered. Each person we spoke to were nice enough but there was no resolution-- spending thousands of dollars in a store that will happily take your money but not deliver on their promise. If you are okay with this, then I highly recommend them. If not- maybe try someone else not affiliated with Ashley Furniture.

We went to the local Ashley store where we live in Georgia to see what they had to offer. We found a sofa we liked so I called the Burlington store. Rodney was able to order the sofa we wanted and even helped me find a recliner to go along with it for our IL residence. Excellent customer service! We will be repeat customers!

Would never go back again.

Ummm

We went in on News Year Day and the store manager Rodney knew our budget from the start. Not only did we get an adjustable bed for my back, but the mattresses were on sale also. With just a slight hiccup we are completely satisfied. Thank you Rodney and Melissa for all your help.

Bought a bed 1 year ago and box springs are already crackling. Poor quality box springs

Nice home furnishings. Good quality.

The gentleman that helped us was amazing!! But all the stall was super!! Good prices and cool decor!

We had a no pressure experience where Angela Jessen walked us through each feature from the highest price to the lowest. Angela was very knowledgeble about each mattress, we felt very comfortable. Thank you

Very nice people work their, will buy from them.

The Sells person treated me very well, made me feel at home.And Made feel like I mattered. Thank you I hope to business again with this store

Danielle Stewart, our associate was absolutely amazing!! We walked into her store at 5 minutes before closing on Wednesday 12-18. She was a rock star from the greeting. Very helpful with our entire purchase. Gave us many suggestions about options with our purchase. Very kind. Even though the business hours were far past closing, she helped us with great professionalism and kindness. She never worried about what time she was supposed to leave or showed any hesitation in her job. Very very happy w our experience. I actually wouldn’t go to any other store other than hers. Keep up the great work Danielle!!

Beautiful items, great sales!

Went in to look at lift recliners and found something that was comfortable and affordable without any pressure from Thom. Glad we decided to stop in

Angela J was accommodating in all aspects of the transaction. A sincere greeting and explanation of everything from sales to delivery. She's my go-to with all things furniture.

Wonderful. Angela, our sales associate was great to work with. She is very knowledgeable and helped us to get a lift recliner picked out and got us all set up. It was a great experience and we will definitely be back to purchase something again. Thank you!

Prices are up there.

Angela was delightful to work with. Found everything we wanted in one place. Can’t wait to see all of it in our new home.

Denise is awesome to work with!

The store and the people may be good but the product is junk! Don’t buy any Ashley furniture! You will regret it!

Nice quality and great sales person

Very, very poor customer service! Won't return.

Went in looking for a couch and new mattress/frame. The salesman was VERY pushy and basically degraded us for calling him out on how ridiculously high the prices were compared to quality of the product. Furniture row offers much better products, lower prices, and friendlier staff even when not interested in purchasing a $6000 bed!

I order all bedrooms set they delivered 0nce but they missed bed and am waiting for bed they don’t know when they gonna deliver is been 1 month already I been calling them but they not give me good response now I feel why I order from them . I never ever gonna buy any furniture from Ashley is very bad Costomer service

I haven't been there.

Great experience! Very easy going with no pressure. Rodney is the best. Gives the best deals! I'd definitely buy here again and recommend this place to others.

This was the smoothest delivery of any product I have ever purchsased! It went exactly like everyone would want! Courtesy, concern, and attitude was PERFECT! Ashley is a true class act! Thank you.

Amy Emery at the Davenport IA store was terrific to work with (adjustable bed)! In addition, the delivery fellows, Jamie and Rob, were awesome! Another store in town couldn&'t get the same type of bed into my apartment so they took it back. Wouldn&'t even try to turn it around so they could get it in. It took them over an hour to decide they weren&'t going to bring it in. The district manager even came over to check out the situation as they had 2 others they couldn&'t get into homes that day. Something is wrong with this picture! Anyway, Ashley Furniture people are the best! A big thank you to them! PS. They were on time and very courteous!

We went to the store to order some furniture. Had to correct our telephone number a few times and they still entered it wrong which resulted in our furniture not being delivered when we were home. We had called them and got the phone number sorted. The store manager rescheduled the deliver to the following Tuesday. Three days later they called to say that they cannot deliver on the rescheduled date due to full delivery schedule and it is now rescheduled 2 weeks later. I will NEVER shop at this store again.

Normally I dont like sales reps up my butt when I'm looking because then I cant explore other options but today she wasnt pushy at all. Was very patient and even interacted with my daughter when trying out new beds. Understood my different requests for shipping. My only thing why I give 4/5 is because with shipping the dont ship on mondays and some people only can have things sent to be there on a Monday without taking off work. Other then that they were fantastic.

Rodney was fantastic and really helped me find what I needed. He was patient and very informative. Would definitely tell anyone to go see them!

Very pleased with our purchase here. Rodney was an excellent help and very patient while my husband and I took turns talking to him while the other entertained our 3 year old. The care and stain plan we received was very reasonable. Looking forward to receiving our new furniture!

Sales person was good. Just didn't have the styles or colors we were looking for

Excellent place to deal with 👍

Angela was great at helping us find what we were looking for.

Knowledgeable sales people, low pressure sales help. Great experience.

Great store huge selection of furniture. Awesome people with the knowledge needed to help me pick out new bed. Very nice and friendly. I even met the overall manager of the bedding department. I will be back!!!!

Great selection and a friendly staff

Beautiful furniture and reasonable prices

Rodney was awesome. Very professional, helpful and patient.

We had a wonderful experience buying our new living room furniture here! Denise Daniel was very helpful and cheerful!

your delivery customer clerk is rude and your delivery method is ridiculous ! I will not be ordering anything else from this store.

Jacob was very nice and very helpful. I was able to purchase a bed at a great price compared to competitors!

Wanting to shop local, we were looking for a new sectional for our new house and Tom made shopping fun and got us the best price. We love our La-Z-boy sectional! Thanks Tom! We will be back:)

Experience was great!

Great service and pricing!

Jim Smith was very friendly, patient, and knowledgable about the furniture. We went in on a Friday night and he was very helpful. We returned on Satirday ready to make the purchase but we completely changed our mind and went with a different sectional. Jim already took the time and sat with us and figured the pricing on the other sectional since we were adding pieces. However, I went and looked at a different one and we decided we liked it better. He did not get frustrated he just went with it and we made the puchase and left very satisfied. Great experience and definately would recommend them!!

Ths service with this company is absolute trash. We have delt with two stores now. We purchased a bed and draw in one store and was told they would have to get it from a different location and could send it directly to a store that was closer. We were told there was no need to pay in full and we could pay the rest when we picked it up. After reciveing no updates we called the store we were picking up from and was advise they would not send the bed without full payment. We paid over the phone with that store and did finally get the bed and drawer. Now we need to return the draw and the store we picked up from is refusing to do the return and the other store won't answer the phone even after an hour of trying.

Denise Daniel gave me and my husband many options and a great experience. We will be back for all our home furniture needs.

My husband and I where in to look at Mattress and Box Spring. Denise Daniels was so informative and helpful in helping us find the perfect one for our needs. Thank you so much for your help we are very happy with our purchase.

Recently stopped in with my sister as she is furnishing a new apartment; Denise Daniel was a great help in finding the look she was going for. Very friendly, knowledgeable saleswoman!

Denise Daniel is a very knowledgeable and informative salesperson. She knows her stuff! Very pleasant experience looking and buying a sectional.

Had a wonderful shopping experience with Denise Daniel.

Friendly staff. Lots of furniture to gaze over. We made this first stop a social visit, but will certainly consider their merchandise whenever we need new furniture.

Jim was extremely helpful and very knowledgeable.

I had the WORST experience with Ashley. If I could give them negative stars I would. I was supposed to get my furniture delivered this last Saturday. My allotted time slot was 8-11 AM. I received a call at 7:40 AM that I would be the 2nd stop. Then I received a call at 11AM that they were on the way. I then watched the truck drive by and got a call saying there wasn't a spot so they'd be back at 2PM. Then I heard NOTHING- no call and they never showed up. I could not believe it. I notified my sales associate at 7:45PM and he said he'd see what he could find out. The next day Sunday, I was told they "forgot" to call me back after they spoke to the police who said they couldn't park on the street which was a LIE. Cars were parked on the street all day and night. Every time I talked to the associate I had to call myself and it was apparent that they weren't very concerned about this. I expected that I would get information on Monday. After I heard nothing I called the store and asked to speak to the manager but was told he was busy. Then my sales associate called and actually said to me: I know you want to talk to the manager but there's nothing we can do for you and you just have to wait for delivery to call you to let you know your options. I asked what my options were because I wanted my furniture immediately and he said that isn't possible because delivery won't be able to deliver it for several days. I was furious- I should have a had a call from the manager saying how sorry they were and a resolution to how they would make this better. I ended up canceling the entire order. Even that didn't seem to phase them. They clearly do not care about their customers. I then got a passive aggressive voicemail from the store manager saying that he's sorry I was having so much trouble but there's really nothing he can do but to call back if I wanted. This company is so unprofessional and inappropriate. I will be filing a claim with the BBB as well as telling every single person about their horrible customer service. I wasted so much time on them- first about 4 hours when I ordered the furniture, 12 hours waiting for them on Saturday and the all day Sunday and Monday trying to figure out how to fix their mistake.

I had the WORST experience with Ashley. If I could give them negative stars I would. I was supposed to get my furniture delivered this last Saturday. My allotted time slot was 8-11 AM. I received a call at 7:40 AM that I would be the 2nd stop. Then I received a call at 11AM that they were on the way. I then watched the truck drive by and got a call saying there wasn&'t a spot so they&'d be back at 2PM. Then I heard NOTHING- no call and they never showed up. I could not believe it. I notified my sales associate at 7:45PM and he said he&'d see what he could find out. The next day Sunday, I was told they &"forgot&" to call me back after they spoke to the police who said they couldn&'t park on the street which was a LIE. Cars were parked on the street all day and night. Every time I talked to the associate I had to call myself and it was apparent that they weren&'t very concerned about this. I expected that I would get information on Monday. After I heard nothing I called the store and asked to speak to the manager but was told he was busy. Then my sales associate called and actually said to me: I know you want to talk to the manager but there&'s nothing we can do for you and you just have to wait for delivery to call you to let you know your options. I asked what my options were because I wanted my furniture immediately and he said that isn&'t possible because delivery won&'t be able to deliver it for several days. I was furious- I should have a had a call from the manager saying how sorry they were and a resolution to how they would make this better. I ended up canceling the entire order. Even that didn&'t seem to phase them. They clearly do not care about their customers. I then got a passive aggressive voicemail from the store manager saying that he&'s sorry I was having so much trouble but there&'s really nothing he can do but to call back if I wanted. This company is so unprofessional and inappropriate. I will be filing a claim with the BBB as well as telling every single person about their horrible customer service. I wasted so much time on them- first about 4 hours when I ordered the furniture, 12 hours waiting for them on Saturday and the all day Sunday and Monday trying to figure out how to fix their mistake.

I had the WORST experience with Ashley. If I could give them negative stars I would. I was supposed to get my furniture delivered this last Saturday. My allotted time slot was 8-11 AM. I received a call at 7:40 AM that I would be the 2nd stop. Then I received a call at 11AM that they were on the way. I then watched the truck drive by and got a call saying there wasn't a spot so they'd be back at 2PM. Then I heard NOTHING- no call and they never showed up. I could not believe it. I notified my sales associate at 7:45PM and he said he'd see what he could find out. The next day Sunday, I was told they "forgot" to call me back after they spoke to the police who said they couldn't park on the street which was a LIE. Cars were parked on the street all day and night. Every time I talked to the associate I had to call myself and it was apparent that they weren't very concerned about this. I expected that I would get information on Monday. After I heard nothing I called the store and asked to speak to the manager but was told he was busy. Then my sales associate called and actually said to me: I know you want to talk to the manager but there's nothing we can do for you and you just have to wait for delivery to call you to let you know your options. I asked what my options were because I wanted my furniture immediately and he said that isn't possible because delivery won't be able to deliver it for several days. I was furious- I should have a had a call from the manager saying how sorry they were and a resolution to how they would make this better. I ended up canceling the entire order. Even that didn't seem to phase them. They clearly do not care about their customers. I then got a passive aggressive voicemail from the store manager saying that he's sorry I was having so much trouble but there's really nothing he can do but to call back if I wanted. This company is so unprofessional and inappropriate. I will be filing a claim with the BBB as well as telling every single person about their horrible customer service. I wasted so much time on them- first about 4 hours when I ordered the furniture, 12 hours waiting for them on Saturday and the all day Sunday and Monday trying to figure out how to fix their mistake.

I had an awesome experience at Ashley Furniture. Denise Daniel's helped me select a master bedroom set and office furniture while staying within my budget. I will certainly return to seek advice from Denise in the future.

I went into the store looking for a loveseat. Had in mind one I saw online. Julisa knew exactly the one I was talking about and it was on sale. I wanted to think about it overnight. When I returned, Julisa made the ordering process easy and quick. Explained the warranty very well. The delivery was great and took just minutes to bring into my house. I will be back when I need more furniture...and will ask for Julisa. Everyone there was very nice too.

I went into the store looking for a loveseat. Had in mind one I saw online. Julisa knew exactly the one I was talking about and it was on sale. I wanted to think about it overnight. When I returned, Julisa made the ordering process easy and quick. Explained the warranty very well. The delivery was great and took just minutes to bring into my house. I will be back when I need more furniture...and will ask for Julisa. Everyone there was very nice too.

Store was great, very kind associate. My only complaint would be I wanted to take it home today, not have to come back, or have it delivered.