Ashley Store + Outlet | Cedar Falls, IA 50613

Jordyn did a fantastic job of helping me with any questions I had. The best part about my shopping trip was that Jordyn was so very patient. She let me shop without hovering over me. She is newer to the store so there was some issues with information we were asking about. A few other sales people were involved and got things straight with the manager. But with all of that, I still want to thank Jordyn for her help and most if all her patience.

Joy was amazing! Customer service was outstanding 10/10 process of buying furniture so so smooth

Jordyn helped and we had a fast and amazing experience. Thank you.

Lisa was amazing & super helpful! Highly recommend!

Ben was a great help at Ashley Furniture store! He helped us pick out the perfect table and chairs! Thank you!

Spent about 11/2 hours at the furniture store Ben was our salesman very informative has lots of information wasn’t pushy made sure we had everything we needed and just took his time with us . This was our very 1st visit to Ashley Furniture Store. very welcoming even as we walked through the door.

Joy was a great help! We enJOYed working with her !

I spoke with Joy and she was very helpful and informative. I was able to purchase a leather sofa with her expertise.

Serena was great to work with. Made it quick and easy and got exactly what I needed! Would highly recommend working with her!!

Excellent experience in buying our new LR furniture. Joy was great at helping us figure out what we were looking for and narrowing down for us. Very much appreciated her input and knowledge.

Ben was our sales guy at the Cedar Falls Ashley Furniture Store, and he did a great job for us! In addition, when we had an issue and needed to return and replace a couple of pieces, Ben got it all set for our return & re-order, then made sure our new piece would be covered under our original protection plan. Thanks for all your help, Ben!

Ben G was awesome to work with. He was knowledgeable, helpful and most importantly (for me) was not pushy. 10/10!

Excellent customer service! Serena C in Cedar Falls was very patient, kind, and helpful with my return and reselect. The store was experiencing computers problems for a week but she continued to keep me updated and gave me confidence in the process. I received the sectional this week and everything went seamlessly. Thank you, Serena! I look forward to working with you again.

Bri was very patient & thorough with us. She made sure we got the right furniture for the right price!

Joy was very helpful. She listened to what we wanted. Wil come back

Second piece of furniture from this store and Bri was wonderful and patient with my indecisiveness. It was a great experience!!

BUYER BEWARE, PLEASE! This store refuses to rectify customer issues, they will lie to you and when caught forward your calls to their Central Office. The Central Office does not care to solve your issues, they have a script they go by and there is no compromise. Please take your money to a local business with more honesty and decency. My 72 yo retired father purchased a mattress and financed it through a CC company Ashley's sales person recommended. The store NEVER told my father that he will be charged a CC annual fee that is 12% of his entire bill! When I called Ashley's Central Office offering to come in and pay the whole thing off with check and cancel the CC to get the Annual Fee refunded or return the order and purchase it with check/different credit card they said "NO". They simply refused to work with us, no solution was offered for my father. They told me "he should have read the fine print and now he just needs to pay and move on." An old man who is on fixed income gets treated like this should tell you how sketchy this business is. Yes he should have read that 10 page small fine print on an iPad he can't use and for that he will end up paying an annual fee that the sales team admittedly didn't tell him about. But hey, it was in the fine print!

Joy, was very helpful and informative. Joy, has a can do attitude and listened.

Rachel was very helpful and was very knowledgeable about the products. Looking forward to receiving our furniture.

Jordyn was wonderful to work with, she took pride in her work and gave us several options to choose from. I had a ton of request and she was very knowledgeable and all around great to work with. Thanks so much Jordyn, you are a wonderful asset to Ashley furniture!

Rachel did an amazing job helping me. We decided against the chair when it was in our house and had time to sit in it. She was happy to get us one that was a better fit.

Bri was awesome. She went through each option with us and didn’t try to oversell us.

Bri greeted us with a smile and helped us put our vision together for a new living & dining room set up. Highly recommend 🤍

Bri did an excellent job helping me find a lift chair for my mother

Bri dealt with my sarcastic husband, who hates shopping, like a champ. Helped us get the best deal as well!

Bri was very knowledgeable, very polite. And not pushy.

Bri was very helpful when we were choosing a new couch.

Bri was very friendly & helpful. Thank you!

Had a great experience! Rachel was easy to work with. Not pushy and informative!!

Bri was such a fantastic sales agent! She had fantastic ideas and was able to assist me with finding that perfect look. Thank you Bri!!

Our sales person, Ben was amazing! He was patient and super attentive. He was extremely helpful and we were able to purchase the best dining table and chairs to fit our home and needs. Caroline, however, was NOT helpful and lied when she said we couldn't finance the amount if our purchase due to the cost amount being too low for financing. After informing her that we knew she was lying and that we had in fact financed less, she tripped over her words and became very rude, but completed the financing process. Ben deserves a raise. The store needs new management. I LOVE my dining room table and chairs. Thanks, Ashley!

I walked in Joy greeted me right away, showed me choices and bam! I am.getting me a couch and recliner! Think it only took 15 mins! She was friendly, process was fast and easy!

Jordyn was a rockstar. Knew exactly what we were looking for. Very helpful, not pushy. 10/10

Jordyn was amazing to work with!

Jordyn helped me find the table I was looking for! She did an amazing job and was so friendly.

Kane is absolutely amazing!! Super knowledge and friendly. Will definitely purchase from him again!

Bri was very helpful with our search and purchase. She was exceptionally kind to our two young grandchildren. Thank you, Bri! A pleasure to work with you.

Bri helped us and was professional and gave us all the info that we needed!

We walked in and Sara was the lady that came and introduced her self to my husband and me. We told her what our budget was and told her what we wanted it for, she took us straight to the mattresses and she was very knowledgeable. She was very helpful, even gave us tips on the bed we have at home. We were in and out of the store less than a hour. She was great to talk to also. It’s hard to find good help these days, you diffently got a winner with her. Thanks Sara for everything. It was great working with ya. We will diffently be back to this store in the future. The Stahls

Bri and Ben were extremely helpful! We worked with Ben to get our couch and he was super information and explained everything to us about the protection plan, and when we had struggles with our purchase he walked us through and made it a lot less stressful! Bri helped me with our dresser and was super amazing with helping us get our dresser ordered off of the outlet. Walked us through and had a good conversation during the long wait periods! Kane was a sweetheart and even offered to help with assembly over the phone if we needed the assistance! Definitely will use their help again!

Bri was awesome to work with! Very great service and helpful!!!

Kevin was a great help and very nice!

We loved working with Sara she is awesome very friendly, & outgoing we also worked with Lori T she got it done fast and breezy wonderful gals!

Bri was awesome helping us find the couch that was perfect for us. Everything was well explained. Loved that she was helpful without being pushy.

Staff repeatedly followed, bothered, and annoyed me. Some people don’t want to be accosted and harassed by sales people. If you want people trying to shove sales down your throat, go here. If you want to shop for yourself, well, stay at home.

I met a lovely lady today at Ashley Furniture and her name is Lori. She was so kind,, knowledgeable, impeccable taste in how to put pieces together to create what my vision was and she is fun and easy to talk to. I can’t say enough wonderful things about Lori and it is my hope that she is always recognized at Ashley Furniture as a key asset to the company. I am serious…she knows your store inside and out and knows exactly how to help someone put together different pieces of furniture from various manufacturers. If your employees ever read these reviews, please let her know that she is amazing and I appreciated all of her time and knowledge today. Thank you to Lori at the Cedar Falls Ashley Furniture Store.

Great service and very helpful!

Fred was great! Very friendly helpful and made buying our piece of furniture an enjoyable experience.

Bri was fantastic at helping us find the right bed for us! She wasn’t pushy at all and helped us with a friend’s and family discount. Honestly, I almost walked out with the gal who initially “helped” by being rude to my daughter and trying to push me into something I didn’t want. Glad I stayed and had Bri help!

Had a great experience with Kane our current bed purchase. This is our second purchase in 2024. Would recommend Ashley Furniture to anyone looking for new furniture.

Joy is an absolute angle and helped us get the best price possible! We were in and out in less than an hour.

Bri was so helpful as we looked at furniture today. She was attentive to us yet gave us the space and time to make our decision. We appreciate how she worked with us and helped us find and purchase just what we wanted. Thank you, Bri!

Thanks bri. Great experience.

Bri was very helpful and quick.

Joy was delightful to work with,she was very helpful and polite and has a great smile

Joy is awesome very nice and helpful love her sold us a great comfy love seat

Holly was very helpful in finding our new sectional, very pleased!

Kane was fantastic to work with! Understood what we were looking for and provided just enough assistance without being pushy. This was the first place we stopped and after looking at 3 other places we went back and bought from Kane.

Holly helped me She was very helpful and a nice person. .

Bri was great! Loved working with her.

Bri from the Cedar Falls Ashley was amazing and very helpful.

Bri at the Cedar Falls store was really fun to work with and she had a lot of ideas and worked with what my vision was. She did everything we needed and more without us even knowing it. Will definitely come back and work with Bri again if she is working.

Kane has helped me twice with finding the perfect couch! Very helpful and willing to help find exactly what you’re looking for.

Bri was very helpful and insightful. We truly appreciated her helping us through the process.

Joy and Fred was very courtesy and friendly sales representatives. Helped make my bed purchase quick and easy. Highly recommend 👌

Kane k. helped our family find a bed and desk for our young daughter, and he was very patient with us. He was great at showing us different options and was a great listener on what we were wanting and needing. Thanks kane!

Kane was fabulous! He showed me several options when purchasing a power recliner for my grandma - he made the process quick and easy!!

We were so lucky to have Holly to help us today at Ashley Furniture in Cedar Falls. She was VERY patient with our indecisiveness, and helped us to find what will work best for our needs. She made buying furniture a pleasant experience for us, and we are looking forward to having our couch and chair delivered! Holly is the best!!

Holly was great! Thank you!

Kane the assistant manager was amazing! He found exactly what we were looking for and got us in and out quick!

Bri was kind and courteous and very helpful.

Bri was awesome and very helpful

Bri was awesome and very helpful

Bri our salesperson did an excellent job showing the selection of recliners and helped select the perfect chair for our needs.

Very helpful and knowledgeable.

My husband and myself had an amazing experience at Ashley’s yesterday. We were looking for a dining table and chairs and had been looking for a couple of months. Kane Koeneke greeted us and asked what we were in for. After we answered a few questions we off on a hot trail. Then, there it was!! The perfect dining table and chairs. The customer service and attention to detail of what we were looking for was superb. Thanks Kane!!

Joy was very helpful in assisting our search for new family room furniture. Recommend!

Great experience with Holly!

Joy was very helpful

Kane was extremely helpful in figuring out the best fit for our home, including measuring different pieces and rearranging couches right in the showroom to ensure we had confidence in our purchase. Due to his efforts and service, we are absolutely satisfied with our beautiful new sectional!

Very friendly and well informed about her job! Bri

Bri was very helpful

One year ago I bought 2 lazy boy recliners they failed 3 times total got taken back for a manufacture defect I had a store credit. Kane was helpful with getting a couch. I had measured everything except the doorway and it would not fit no big deal, that’s my fault. The delivery people took the couch back and I drove an hour to the furniture store to pick up a different couch. I got there and no one wanted to help because there was no commission in it for them. I picked a couch and finally got help a manager named Kevin. The new couch came out to about 50 dollars under my credit so I had a 50 dollar refund coming. It’s been almost 2 weeks and I have not got it I keep calling and they just say they will call me back and never do. I understand that this is a whole mess and difficult for them but it wouldn’t be if the chairs just held up in the first place. I’ve had multiple trips down there and headaches with this as well not to mention I haven’t really had any usable furniture for a year. Now on top of this I’m getting money ripped off

Joy was super helpful and patient as we looked at lots of options. She was very knowledgeable and made our experience easy and enjoyable!

Joy - she was so helpful and patient with us while we brought in our kids to look for a couch!

Joy did a great job showing the selections for what we wanted. Quick, pleasant, and professional.

We had a great experience at the Ashley store today. Kane helped us get exactly what we wanted and for a great price.

Joy is amazing and did an awesome job of helping us make the best decision. Thank you Joy!!!

Kane was great help. He greeted us upon entry and was attentive the whole time we were here. He was very knowledgeable and answered all questions we had.

We were taken care of very well by Bri. She knew what we wanted and definitely made are experience enjoyable.

Sara was excellent to work with. Very knowledgeable and professional. I would highly recommend

Top notch sales consultant Rachel Allen was very knowledgeable and a pleasure to work with.

Our salesperson was very helpful. However, another salesperson (?) was very rude her. I don't know what set her off but she told her she would sit wherever she wanted as our salesperson was not the boss, and she should toddle off and help her customers (us). I was shocked. However our salesperson handled it well and didn't react. As a former office manager, this would not have been tolerated in my place of business. It was extremely unprofessional and made us uncomfortable.

Kane was wonderful! Thank you!

Sara M did a great job and was very knowledgeable

Rachel A and Jordyn took great care of me today. I needed a sofa and a mattress and frame. I got exactly what I wanted.

Bri came in on her day off. Awesome person

Ashley was very knowledgeable about what type of bed we were looking for. Helped us find the perfect bed for my wife and I. Highly recommend!

Joy was a great help to us!

Kane was great to work with! Easy, simple process!

Working with Holly to find new furniture for our home was a breeze! She is very knowledgeable about the products and features. We were in and out in under an hour and bought 2 great pieces of furniture. We will most certainly be back for our future furniture needs.

Bri was very helpful and knowledgeable! Thanks for your help with the beautiful dresser!

Joy- was very helpful!

JOY, great customer seevice.

Joy was an excellent salesperson to work with. I had an issue with my recliner and she was right there to help me fix it . I can’t say enough on her customer service! After all you can sell furniture, but it’s the customer service that brings you back! Thanks Joy, it was a pleasure working with you!

Joy and Kevin were absolutely amazing and so helpful!

Kevin did a great job, very informative, and helped us till the very end!

Joy was fantastic!! No pressure and easy going!!

Joy did a great job helping me find what I needed!

Wonderful salesperson Bri was very professional and I had a fun shopping experience with her.

Great service! Very happy with my experience!

Joy was excellent and super helpful with the process of buying our new couch! She definitely helped make everything go smooth and quick for us. We appreciate her tremendously!!

Quick & Easy w/great product!

Joy- was very helpful. Very friendly.

Bri did amazing at assisting me!

joy was very nice she did a good job and I will be back to see her.

Joy was amazing and took me to exactly what I needed with only a few key words! Highly recommend her advice!

Highly recommend this location. No pressure sales or people following you around the store to try and sell you on something. Kane, in particular, made my mattress shopping a breeze. Took his time and had me and my wife try a few beds to make sure we were on the same page with comfort level, and then went from there on different brand options to fit our budget. He went over all financing and delivery options clearly and efficiently. Thank you Kane and crew at Ashley Cedar Falls!!

Kane was absolutely wonderful, again! Made our mattress hunt easy and painless. Would recommend anyone to seek his help.

Bri greeted us as we entered the store and offered a lovely greeting. She was extremely helpful in listening to our needs and helping us find a few couches in our budget. She did a great job explaining financing to us and was very friendly throughout the entire process.

Today, our customer service was fast and got the furniture that we needed for today, and we had a discount for a rug, Thank you Bri

Joy. All good.

Rachel A was very helpful and informative. Excellent customer service.

Worked with both Bri and Rachel and they were very friendly and helpful.

Joy, provided awesome 👌 customer service to us.

We had a great experience. Ben was very attentive as we made our selection. Once we ordered our sofa, Ben kept us informed of the status of its arrival. Pickup was smooth. We would shop there again!

Joy was knowledgable and awesome to work with!

Ben was very helpful and amazing, thanks

Joy was patient l, listened to our situational needs and then went to bat for us in our financial plan, not just once but again to match up and get an even better final price than we'd planerd! TOPS!! We'll return to compare all our future needs.

Joy was great to work with! She let us browse as we needed and wanted and was there when we were ready to buy! Thank you!!!

Bri was very knowledgeable and personable. I came in with a group of friends and she showed us a lot of furniture she thought we would like!

Bri was very helpful and knowledgeable in working with me and my wife. Thank you for a welcoming time!

Joy! Was awesome!!

Joy did a great job

Kane was incredibly helpful across the board! I entered the store unsure of which sectional to purchase, and he managed to answer all of my questions and assist me in decision making. Throughout the process, he was both knowledgeable of all products Ashley offers (sectionals, kitchen/dining room furniture, coffee tables, etc.) while keeping communication open for any questions I may have in the next couple of weeks. I had a great afternoon with the entire Ashley Furniture staff at Cedar Falls!

Bri was helpful and listened to our needs. Bonus that she’s short so we could get a real feel for if the chair would be the right fit for our loved one.

Serena was very helpful in finding a chair for my elderly mom. I was very specific in her needs and she went over and beyond to make sure I had the right fit for her and also that delivery was there in time. Thank you to Serena and Joe for making this experience go so smoothly. I would highly recommend Ashley Furniture!

Joy is wonderful! She was so helpful and was able to help me find the perfect sofa for my new apartment!

Great job

Great experience. Bri Wadena was great. Everything was ordered correctly and efficiently.

Joy great service sweet gal will use her in the future

Joy was the most amazing and patient floor rep. My wife 7s picky and didnt listen to reason . However Joy found a compromise.

Joy was very helpful with my purchase! Answered all my questions and made the purchase a breeze!

Joy made it real easy and understandable to buy the perfect couch. Very pleasant personality. You should promote her to management. She helped us find everything we wanted.

Kane helped us immediately and was very knowledgeable.

Kane is SO helpful! Very knowledgeable and quick to help!

Fast and easy shopping experience

Joy was excellent I appreciate everything really recommend joy

Rachel was extremely helpful in giving us insightful information on our search for a new sofa. She was able to answer all our questions thoroughly. We found the perfect sofa at Ashley Homestore!

Bri Wadena was very helpful finding us a unique piece of furniture that fit in a certain location. Highly recommend her and Ashley furniture!

Ben s the man!

Was very good. Pleasant!

Dear Holly, We express our sincerest gratitude for your superb decorating ideas for our Sunroom during our furniture selection process, the England Sofa/Loveseat Sleeper, Ottoman , Swivel Rocker, and Realyn End Tables . They make our Sunroom feel bright, airy and comfortable place to enjoy every day. Also, the fabric for the ottoman complimented our living room décor. Thank you so much for always following through with us and for your creative genius, patience and excellent service you provided for us. Ashley Furniture is fortunate to have someone like you! NDLR and IDLR

Kane Koeneke was amazing today! He helped me find exactly what I needed! Thank you!

Rachel was very pleasant, knowledgeable and helpful and fast service

Worked with Sara M and she was amazing! Made shopping for a bed feel like we were right at home and such a breeze. Definitely recommend working with this Sleep Specialist!

Ben is amazing! His enthusiasm to help is a rare quality in this day and age. He was a pleasure to work with.

Holly was very helpful in showing me sofa options that fit the description of what I was looking for. She showed me many options and was very friendly!

I had called to purchase a recliner. I spoke to Fred Perryman who checked inventory to make sure it was in stock before I made the trip. I was able to pick it up the next day. Thank-you Fred for your assistance, it was greatly appreciated!

Sarah helped my mom & I find the perfect comfort level for the mattress we ended up purchasing. This woman knows what she’s talking about! After walking us through, we ended up finding the perfect one for me based on the position I sleep in. Bottoms up, Sarah you’re the best

Great service, very friendly. Kane Koeneke got me through everything very quickly and made me feel very good about my purchase!

When we visited the store Mr Fred gave us excellent attention.

Super helpful and friendly! Kane led us right to the chair we needed!

My son and I went into Ashley to look at furniture. Holly was our salesperson and was great to work with. We sat on multiple couches, loveseats, and recliners. She showed us different brands, materials, prices, etc. We ended up finding a 3 piece set we loved and even got a discount on it. 1 piece was in stock and 2 had to be ordered, but arrived quickly. Thank you, Holly for your kindness, honesty and patience with us. If you are looking for furniture, ask for Holly.

Holly was wonderful to work with and helped us find the perfect piece for our living room.

Jordyn was very friendly and attentive! Thank you

Fred Perryman was fantastic, answered all our questions, very knowledgeable about the inventory and didn’t hesitate moving furniture around to show us how pieces would look together. Wonderful shopping experience!

Went in to just price out what my options would be, and ended up buying a new mattress, box spring, and base. Kane was incredibly knowledgeable and helpful, and the 0% financing for 3 years option is what made me decide to just go ahead and get the new stuff right away. Would definitely recommend visiting the store, even if you're just looking for information. Super knowledgeable and helpful staff!

Holly Scott was terrific. Listened to our needs and guided us to our solution. Offered meaningful suggestions and efficiently closed the sale. Extremely pleased with her professionalism.

The only reason I am giving this store 5 stars is because of Ben. If it wasn't for him, I would have taken my money back at this point. Ben was incredibly sweet and kind to us. We had such a nice time chatting with him and he made our experience very pleasant and memorable. However. When Furniture Mart actually delivered our bedroom set to our house... the hardware for the bedframe was missing. So they put that and the mirror aside, and said they will reschedule. A week goes by, and nothing. I called, they said they would schedule the next day, and another week goes by. Nothing. I called AGAIN and requested the bedframe and mirror to be put together. They came by today and now have to have someone come out AGAIN because one of the bolts was bent. AND no one put a work order in for the mirr to be set up, so that's also not done. Again. I am really close to having everything just taken back and saying screw you to Ashley. If it wasn't for how wonderful of an experience we had with Ben, we absolutely would.

Joy pleasant to work with

Joy was a great help in finding furniture.

Kevin was awesome today! Very knowledgeable and really down to earth. He was a pleasure to work with.

Rachel was absolutely amazing! Amazing customer service and made the process of purchasing quick, easy and straight to the point. Greeted us as my sister and I walked in also!

Rachel was very helpful and quick with the entire process!

Joy and Rachel were amazing at helping us upgrade from a Queen mattress to a King mattress and headboard! We are excited for more spacious sleep for us, our dog, and our 4 kids!

Fred was very professional and informative helped us get our new bed! Would highly recommend him!

My roommate and I came in looking for a sectional to fit our living room and the lovely assistant Jordyn helped us get one! Couldn’t have been a more easy going and pleasant experience. 5/5 would recommend! Shout out Jordyn

Very easy to work with.

Great customer service! Kane answered all the questions we had and was very knowledgeable. Excited for our furniture to arrive!

Joy was Great!!

Joy. Great attitude.

Great experience. Jordyn was easy to work with. Furniture was delivered same week and is awesome!

Ashley was very helpful and knowledgeable. She made picking out 4 mattresses painless and quick.

Joy was amazing!!!! She got us what we needed and didn't hound us! Definitely hit her up!

Joy was excellent!!

Holly did an amazing job helping me find the perfect sectional for our home!

Holly S. did a great job showing a wide variety of options for setting up a new living room design for us...

Joy and Sara were amazing!!

Joy was very helpful in helping me make my choice.

Joy was a huge help today! She was very informative and friendly. I came to browse and check prices and left a very satisfied customer!!

Joy was very helpful on finding me a desk for my apartment. It was definitely what I was looking for and can’t wait to use it to help me at college!

I want to thank Ben for his help today! He displayed excellent customer service skills while promptly providing a friendly and personal atmosphere in which I was comprehensively explained the ins and outs of the process of the transaction and even helped me get furniture into my vehicle and disassembled it expertly while providing wonderful conversation. He is a shining example of a star employee! I would love to come back again!

Joy Great to work with, very nice and informed about everything. Worked with me until I could purchase what I really wanted 😀

Purchasing my couch was quick and easy. They explained everything and made sure I had a wonderful experience!

Sara was quite the efficient salesperson. She was very personable and knowledgeable without being pushy. Check her out in the mattress department at Ashley.

Joy was very helpful and friendly!

Joy was very pleasant and helpful when we purchased our new furniture.

Holly was fantastic-led me to exactly what I needed.

I was at the Cedar Falls, Iowa store & they were so helpful.The employees were very friendly, the assistance manager Kane was helping me today. He definitely knows his job! Satisfied customer here.

Fred helped me out. Great service !!

Joy was really good to work with and made the buying experience enjoyable.

Sara was very helpful in figuring out the correct mattress for us!

I had a wonderful experience with Sara and Carrie who helped me find the furniture I was interested in right away. Carrie showed me stylish and comfortable sofa recliner options that would fit perfectly in my living room. Sara helped me figure out exactly the right kind of mattress I needed and taught me so much more than I thought I knew about beds. I have bad back problems that got worse due to my old mattresses, but felt little to no pain on these beds. I got to try them out as long as I needed and almost fell asleep on the bed I settled on as it was too comfortable! I would have been happy with any of the selections we tried, but I felt they helped me make the best final decision for what I needed.

Kane was extrememly knowledgeable and helped me find the perfect mattress!

Kane was not only helpful and kind. But he was not pushy or forceful. Rockstar

I had a guy named Fred Perryman, he was very nice and helpful.

Joy W made our shopping so easy. Great taste, great lady, great experience!! Do yourself a favor and ask for Joy!

Sara was amazing!! Super helpful!

Joy was nice pleasant help recommend come see joy

Joy is very knowledgeable about the products. She is very personable.

Holly was very helpful and helped get my dad the perfect chair!

Kane was outstanding and so helpful!! Absolutely recommend

A+++ Great service! Highly recommended!!! Kane rocks!!!

Expensive but very good customer service and very respectful and nice I felt very comfortable and didn't feel pressured at all

Ben G is super friendly and extremely helpful!

Sarah was excellent, helpful and funny.

Joy went out of her way to make sure we were helped even with the construction.

Joy was a huge help and great to work with!

Joy W did a wonderful job helping us find the items we needed.

Carrie Merry was so awesome to work with and really helped me find the right fit couch for me!

I want to thank Carrie Merry for her amazing help today I can’t wait to come back in and order our bedroom sets thank you you was helpful honest and patient

Lori was great to work with and price matched, which saved us over $200

Joy went above and beyond to get us the chair we needed. She came in on her day off to help us. Joy and all other stuff were very friendly. Would definitely recommend!

Go to Ashley in Cedar Falls and ask for Joy!!! We just pcs’ed to the area for the PMS position at UNI. Joy helped us find our dream living room set…with the right price that fits our 2024 budget. Thank you so much! We love it!!!

Joy was very helpful and knowledgeable. Great to work with!

Joy was a pleasure to work with! Great customer service!

Joy was wonderful! Great service!

Joy was very helpful. Answered all my questions. Very satisfied with the service.

Joy was great to work with! Made the experience fast and easy!!

Holly Scott spent most of an afternoon assisting us to buy a new sectional. She was informative, helpful, and very patient! We appreciated Holly very much and highly recommend Ashley furniture store!

Fred was very nice and helpful. He answered my questions about the furniture I was looking at. I did not feel pressured. I found a sofa & recliner I really liked. I had a very positive experience.

Pushy and was followed around like a hawk. Management team was great.

Kane was amazing to work with. He helped us pick the perfect bed for us - not the most expensive. He was honest and kind. We also needed a new couch and he helped us with that too and got us the best deal! What a great experience!!!

Carrie Merry was very friendly and helpful! Definitely would recommend her as your salesperson!

Shopped for a mattress with Kane. He made everything so easy for me! Thank you!

Holly was very helpful and kind. Will definitely be back!!

Had a wonderful experience looking for a new mattress. Kane Koeneke went above and beyond making sure I found the best mattress. Highly recommend shopping with him to find your new bed!

Joy was very helpful. Lots of selections to choose from. She's very pleasant and knowledgeable.

Joy Joy has been a tremendous help and very kind very patient I'm extremely happy with the entire transaction.

Ashley's sales rep Holly S was terrific! She listened carefully to what we wanted and directed us to a couch, love seat and 2 swivel rocker chairs that were perfect for our space. She was also able to show us a large entertainment center that was the right size for our big screen TV. Ashley furniture and Holly definitely gave us 5 star service.

Rachel Allen was great to work with.

Joy was amazing! Very helpful and let us take our time without hovering.

Wonderful customer service! Joy was sale rep

Fast to the point

Holly and Joy were great

It was as great

Joy did an excellent job helping my wife and I find exactly what we were looking for.

Joy was very helpful and pleasant. I would recommend her to all my friends

Kane Helped us find what we didn't even know we wanted lol very helpful thanks again!

Thank you Joy for making the buying process easy and fast! Really recommend her!

Joy and Kevin were absolutely fantastic. They really made things easy and light hearted, really appreciated what my wife and I were trying to do and what we were going for.

Great service

Joy was very helpful with helping us find exactly what we wanted. We were in and out in no time do to her knowledge if the furniture. She listen to exactly what we told her we wanted and led us to multiple options to decide from. Very good and fun experience.

Joy was great, thanks for the help!

I worked with Joy to purchase a dresser, chest, and two bedside tables. It wasn’t in store, only online and she made it super easy to purchase it and I was able to conveniently order it as I couldn’t do it online!

Kane was very knowledgeable and patient. Very pleased with our service

Holly was very knowledgeable and fun to work with. She has great ideas and is very detailed with how all of our pieces work together. Great experience!

Joy provided great assistance during our buying experience. Very down to earth, kind and not pushy.

Val was super helpful helping us find the perfect couch! She made sure that we saw all of the options the store had to offer, and that we got the best deal possible,

Joy was an absolute pleasure to work with! Very friendly & extremely helpful & patient!!!

Valerie and Fred were extremely helpful when it came to picking out and purchasing our new couch. Very quick and painless process! Thank you for all your help! :)

Joy was very professional and helpful.

Kevin and Lori did a good job

Joy was excellent to work with an easy to help

Joy did a great job. We will be back

Joy Very helpful we will look for her next time we shop.

Joy, she was very helpful and friendly.

Loved shopping here for our new furniture. Carrie was awesome! She was personable and very accommodating, She made the process fun and stress free! Kane helped us with a mattress and was very knowledgeable and easy to work with. Highly recommend Ashley Furniture- make sure to ask for Carrie and Kane!

Joy has been a great help, very patient and accommodating. Awesome worker

Joy Very helpful and pleasant. Very knowledgeable. Glad to have worked with her.

Great experience Joy was very helpful!

Joy was great to work with!

Sara at the Cedar Falls store is very knowledgeable about not only the mattresses but was able to match me with the perfect mattress by observing my alignment while trying them. Very professional and extremely helpful by answering all my questions. Hands down was one of the best customer focused purchases ever!

My husband and I were treated very professionally by Joy today at Ashley Furniture store in Cedar Falls. She was a pleasure to work with. Mr. Kevin McCullough also assisted us and was kind, friendly and helpful. Thanks to a great team at Ashley Furniture Store!

Joy Winfield at Ashley Furniture Cedar Falls, IA was very knowledgeable and extremely helpful during our patio furniture purchase. She made things easy and fast. Ashley Furniture has great prices and they treat their customers very well.

Joy was excellent! Very helpful & knowledgeable. Thanks Joy!

Our experience mattress shopping with Sara was quite possibly the easiest and most informative purchase we've made in quite sometime. I highly recommend Sara and Ashely Furniture store for your bedding purchase.

Joy was such a joy to work with when looking to furnish our cabin. When looking again, we would definitely ask for her. Joy may have been a farmer, because she is truly Outstanding in her field.

Absolutely amazing! Was helpful during our first selection. Sadly it didn't fit through our door. Return was super easy! Reselection was even easier! Hands down amazing. Loved Chris and Elizabeth.

I want to extend my deepest gratitude and appreciation to Kane and Carey for their exceptional customer service. My wife and I came into the store close to closing time on a Sunday, and despite the late hour, both Kane and Carey went above and beyond to ensure we had an outstanding experience. Carey demonstrated remarkable patience and dedication, taking us through every bed set we showed interest in. She provided detailed information, answered all our questions, and never made us feel rushed, even though it was late. Her knowledge and willingness to help made a significant difference in our shopping experience. Kane was equally impressive, spending a considerable amount of time walking us through various mattress options. He meticulously explained the features and benefits of each mattress, helping us understand what would be the best fit for our needs. Kane's expertise and attentiveness ensured we made an informed decision and found the perfect mattress. Thanks to Kane and Carey, we left the store feeling confident and satisfied with our purchase. Their outstanding service turned what could have been a stressful last-minute shopping trip into a pleasant and successful experience. We highly recommend visiting this store and seeking out Kane and Carey for their exceptional customer care.

Kane and Carrie were amazing we were able to secure our dream bed set and mattress, everything was priced matched so we did not have to drive to Des Moines. What a phenomenal experience to shop where people truly enjoy what they do! Thanks again!

I have NEVER been so willing to spend SO MUCH money on furniture but Fred and the folks at Ashley's (College Square) were awesome. Bravo!!!

Kane Koeneke did a wonderful job making sure we got the correct bed. He did a great job explaining why this bed was the best for us.

Kane Koeneke did a very nice and professional job with the beds.

Sara Was extremely helpful, she was able to locate the mattress we wanted over the phone. She had it sanitized and wrapped and ready for transport when we got there. We will definitely be back!!!

Sara did awesome very informative on selecting the right mattress

Sara was great to work with! Making it super easy and comfortable when looking for a bed!

Fred Perryman was extremely helpful when we purchased our sofa and recliner. He answered all our questions and was very patient with us. Would buy from him again.

My husband, Matt and myself went in looking for a couch and rocker recliner. Rachel met us at the door and walked us to what we were looking for and was very knowledgable. She was not pushy and listened to what we liked and didn't like. We ended up finding a rocker recliner, a couch, an oversized chair, end tables and coffee table PLUS a dining room table/chairs and buffet. She made the process very easy and printed us a quote to take home and look over with no pressure to buy on the spot. We will be calling to purchase all of these items and hope Rachel gets the kudos she deserves. She was great to work with!

Holly was amazing and do patient with my husband! 🤪

Have a big selection of furniture, Fred was professional and polite helping us with our purchase.

Joy was very easy to work with. Thanks!

Kane was absolutely amazing to work with!

Kane was very good at what he did and we really appreciated him!

My saleswoman Joy, was very sweet, honest and love my experience with her.

Joy was such a pleasure to work with when choosing a loveseat and ottoman! She knew everything about the inventory and helped us make a great decision!

Sarah and Rachael are amazing and super helpful!!!! Thanks!!!!

Holly was great to work with and patient! Didn’t know exactly what I wanted, although with her help a got what I wanted!

Sara Holly is a mattress wizard and was super helpful.

Top notch service! Sara and Fred were exceptional! Know their job well and very friendly.

Joy was so helpful and super knowledgeable about what was in the store. Highly recommend working with her!

Joy did a great job helping us secure our furniture for staging our model home

Sara was helpful and knowledgeable. Made the decision easy.

I recently purchased a couch, recliner and end tables. The salesman, Fred Perryman, was extremely helpful and friendly!! He spent a lot of time helping me pick these items out. Thank you Fred!!

Joy helped me today. I did my research and knew what I wanted but she answered questions, got out the measuring tape, and got me what I wanted!

Joy Was So Helpful 😊 Highly Recommend

Kane had great insight on color scheme for our living room and sold us on our couch set!

Kane Koeneke did an amazing job! Very helpful and knowledgeable!

We loved our furniture buying experience. Chris so so helpful with finding the exact sectional that fit our needs. We weren’t pushed to go above budget and the fair and honest opinions about certain pieces helped make our furniture buying decision quick and easy. We will definitely be back in the future.

We had a great experience buying our new couch. Ben was so helpful! Would definitely recommend!

Joy was a Joy to work with! Corrected a pricing error immediately!

Kane is excellent with customer service and definitely helped us with what we are looking for my wife said that’s are sales guy!!!!

Fred was very helpful at finding the perfect dressers for us. Delivery was timely and professional. We are very happy with our purchases which arrived in perfect condition.

Had a great experience, Kane was very professional and knew exactly what we were looking for!

Loved working with Chris Larrimer at the Cedar Falls store. He was incredibly helpful and knowledgeable as well as hilarious! Truly one of a kind guy!

Holly was great to work with - made the purchase process super easy.

Sara and Rachel were great! They took the time to make sure we got exactly what we needed! Highly recommend

Pleasant sales by Joy

Great an quick service from Holly

Holly helped us find the perfect chairs

My husband and I went in knowing pretty much what we wanted but Kane was still so friendly and helpful. Made us feel comfortable and was quick to get our pricing together. Thanks Kane!

Holly S. was very helpful and found exactly what we were looking for!

Holly S was very helpful and found exactly what we were looking for.

Kane was very helpful in our search for a new mattress! It was quick and painless and with an instock purchase we will have our new mattress in four days.

Kane was incredible to work with! Was not pushy, gave honest opinion and helped us pick out our entire homes furniture!!

Me & my husband worked with Kane and he was incredible! Not pushy at all for a sale and genuinely was happy to help us pick out exactly what we wanted!

Holly and Sara did did a great job I love the furniture a lot of help

If you want GREAT customer service you need to see Sara Mettille at the store in Cedar Falls. She is very helpful. She truly listened to your needs and understands your budget.

Joy was wonderful and very helpful for me!

Joy was a wonderful helper and a sweetheart.

Sara was really helpful, stayed well within our budget, and answered all of our questions thoroughly!

Kane was so helpful with assisting us in picking out our new furniture. He helped us color match everything to make sure it would look good together!

Joy was very good to work with A+

Joy was great to work with! Made the process super easy and seamless!

Joy was wonderful!! Very helpful!

Joy was very helpful

Nice customer service from Joy

Kane was great to work with and worked with us as well.

Kane was such a people person, very friendly and nice to work with.

Fred Perryman and Holly Scott were two incredible and helpful salespeople! Holly was so patient and walked us through the entire store and helped us learn so much about what we like and don't like. We ended up returning and working with Fred who steered us directly to our favorite couch after watching our reactions to two others. He was extremely knowledgeable and answered so many questions for us. Bonus: the whole staff loved when we brought our dog in, too!

Joy did a great job. She is very and friendly and knowledgeable about the furniture. I am very happy with my purchase.

Kane was an exceptional Sales person - so helpful that I ended up buying not one, but two purple pillows. Thank you for the great service!

Joy was exceptionally helpful. Fun to chit chat with. She made shopping for furniture fun.

Sara did a very nice job! Did her job professionally!

Joy was awesome to work with. She was very helpful and made the experience easy!

Val helped us find the couch of our dreams at Ashely today and we couldn't have found what we wanted without her help and expertise! Val not only found us what we wanted but she also answered all of our questions and concerns and made us feel very confident in making such a big purchase. Val also helped us find a rug to match and so we could not be any happier with our experience at Ashley today! If you go, ask for Val to help you out! You will not be disappointed.

Chris Lattimore was great. There was no pressure in making our decision. Very patient in understanding what we were for. Spent a considerable amount of time making it work.Thanks Chris,go Iowa State.

We made multiple trips to the store before finally settling on a sofa and 3 chairs. Joy helped us each time and was extremely helpful and knowledgeable. I recommend asking for her the next time you come in.

Holly was amazing to work with, knowledgeable, and accommodating! Thank you!

Joy was our salesperson and she did a great job. She was knowledgeable and took the time to walk around the floor and show us the possibilities. We sincerely appreciated her help.

Superstar as always!

Rodney was extremely helpful and patient as we tried to decide the most efficient way to spend down our in-store credit from a guardian claim. It took multiple long trips and Rodney was patient through it all.

Joy did a great job finding my son his first bedroom set.

Joy is the best in the business!

I was greeted at the door and served up with great service. Chris Lattimer was very knowledgeable in the pieces that I was interested in. He helped me find the perfect sofa for our family’s needs.

Joy made my experience so easy and enjoyable, she is so personal and friendly, I was in a hurry and she got right to work to get me in and out quickly but professional. 😊

Joy was very friendly, respectful and understandable

Joy was great at assisting us with finding the best recliner for our home!

Thanks you to Joy for the great service and helping finding a great recliner for our home.

Joy was so awesome so helpful!!! We appreciate all of her knowledge and help!! We would highly recommend working with her!!

We love our new couch and love seat, so compfy we love all the cool features. Holly was a great help!

Joy was very helpful and knowledgeable about the merchandise, She was joy to work with.

Joy was a very patient, knowledgeable salesperson and friendly. Myrtle

Kane Koeneke was very knowledgeable in helping us purchase a mattress that was perfect for us. Great listener and great communicator! I highly recommend using him for your next furniture purchase!

Best experience we have had in shopping for a mattress!!! Kane Koeneke was fantastic and we couldn’t be happier with his service!!

Holly did a nice job providing options and being patient with me. I was quite picky and she did great.

Will NOT be returning. Sold a couch that was marked higher in price than Ashley’s website had it listed for in order to make it seem like I was getting a much higher discount. Bait and switch. Also found out that, even though nothing says anything but Ashley on it in store, INCLUDING MY CREDIT CARD CHARGE, they are Furniture Mart and can’t honor Ashley pricing. EVERYTHING I SAW AND WAS TOLD, I was buying from Ashley. The bottom line was that it was actually an 18% discount when they said it was 46% off to make it appear to be a better deal. UPDATE: No budging from Ashley Homestore. Unlike Ashley’s lie in regards to my negative review, they did not do a single thing to remedy the situation. I offered an overly fair alternative of 30% off the current full price. Clearance is supposed to be marked 30% off. I didn’t even ask for the 46% discount they advertised on the attached picture. They told me that I could go ahead and spend more money and wait 2-6 weeks to get the same thing if I wanted. They were very flippant when confronted with their UNETHICAL PRACTICES. I found out they paid out hundreds of thousands of dollars due to this very same thing. I’ve included a pictures but you will see the same thing with a simple google search… STAY AWAY FROM THIS STORE! Our friends that came in with us stated they won’t EVER DO BUSINESS WITH SOMEONE WHO ACTS UNETHICAL LIKE ASHLEY HOMESTORE. They are actively looking for a new furniture store to purchase from for their new house. The gentleman who helped load at the Ashley distribution warehouse stated he has tons of problems and complaints with this specific Cedar Falls store and he works for Ashley… Interesting the comments I’ve heard.

Joy was amazing!!

Kane Koeneke was very professional and knew exactly what he was talking about. Asked what I needed and showed me a variety of choice. He gave me good opinion on which mattress he thought was the best choice for me of those I tried and they actually matched what I liked

Joy was very friendly and helpful. She was very knowledgeable about the available options and showed me many options fitting my criteria. I would happily work with Joy again in the future!

Kane Koeneke was a very friendly salesman who was honest and didn't try to steer us in any direction we didn't want to go. Very nice experience.

Kane Koeneke was absolutely amazing in helping us fine our new 30 year bed! Recommend 100%. Come in an ask for him. Such a great experience!!!!!!!!! :)

Sara Mettille was amazing! She explained why each bed did and did not work for me and my spouse. Pointed out things we didn't even think about. We can't wait to sleep on our new bed.

Great job! Serena found us exactly what we were looking for in a couch! Joy helped us check out. Great experience with both

We found an awesome table and Holly was great at answering our questions. She was very friendly!

Sara M. Was super helpful and quick!

Joy is very pleasant and nice to work with.

Kane Koeneke was awesome to work with! He helped us find an extra ottoman for our set and we’re so pleased. Highly recommend

Kane was so helpful!

Joy works very well with her customers.

Sara mettille was amazing!!!! She did a wonderful job!! Would recommend her to anyone!!

Very nice to me helping me find what I was looking for

Fred was amazing, when u explain exactly what your looking for, but not sure the name, just by the feel & the way it sits & he knows exactly. Wasn't the highest priced or the lowest price. It was on sale. But when u tell him u want a specific type of couch & to match & he special orders what u want & matches the fabric. Truly amazing to work with.

Kane Koeneke was awesome! Definitely helped me through the process of finding not just a good but great mattress.

Kane was great! Very knowledgeable of the entire space and helped us fit the space exactly the way we wanted.

Great experience - Kane was so helpful!

Joy was very nice to work with her got us set up with a great couch quickly.

Joy was amazing! Work with her!

Joy was very helpful, nice, and new what she was doing

Holly was great! She knew about the different couches that she felt were the best fit for me!

Kane was the best. He was extremely helpful and knowledgeable. We’re very pleased…5 stars

Associate Val was great to work with and very accommodating. She was very knowledgeable and efficient during the purchase process. Thank you!

JOY WAS A GREAT SALE PERSON 👌 I WOULD RECOMMEND SOMEONE TO SHOP WITH HER..

It was Great working with Joy!

Rachel was so great to work with. Pulled up pictures of our house and helped design on the spot. Was super helpful and informative.

Rachel is awesome and so helpful—this was our second time working with her and she’s the best!

Joy was very helpful and wonderful to work with. Thanks Joy

Joy was very helpful with the shopping experience and very knowledgeable on different materials suitable for our uses

Joy was an absolute pleasure to work with. She helped greatly in finding our new couch!!! Just a pleasure would recommend to everyone.

Absolutely loved working with Val P! She was so patient and walked a mile over that store helping me pick out the perfect pieces! I would recommend asking for Val when you visit!

Sara Mettile, the sleep specialist we worked with, was amazing! She was respectful of our initial thoughts while gently but confidently adding her expertise to our analysis. We haven’t bought a new mattress in 13 years and appreciated her not being a typical “pushy salesperson.” :) Will definitely recommend to others!

Kane Koeneke helped us today. quick, helpful, and put our budget into mind. very easy process, will come again

Kane koeneke did a very good job at showing us different styles of beds and making sure we liked what we got

Kane was great to work with- very helpful in deciding what would look best in our space for colors and functionality!

Kane did a wonderful job not being to pushy and asking all the necessary questions. Great job.

Kane K was very nice and helpful about sales and payment information!

Joy was a great help in finding a chest dress for my house!

Great experience, very helpful!

Really pleasant Joy has me get a good understanding 😊

Joy was very helpful both times in helping us make our choice of table- highly recommend

Joy was super helpful and friendly!

Joy was a pleasure to meet with and helped us out on our furniture selection

Chris was a great help in our purchase

Kane was amazing, so helpful, one likes a firm bed and the other a soft bed! He stuck with us and got the right fit in the end. 👌❤️

We had an amazing experience at Ashley! We work with Kane and he did an awesome job answering our questions and not “hovering” while we were looking. Please request his help the next time you are in!

We had a very pleasant experience buying our living room set. Thank you, Joy, for your help and attention.

Holly Scott provided valuable assistance during my recent endeavor to furnish my new home. Her expertise in interior design and her genuine concern for my needs as a first-time homeowner were evident throughout our interactions.

Joy was very helpful and really nice while she help ring up our new rug we got

Joy was a great person to work with for my purchase this afternoon highly recommend going to her for your purchases!

Kane Koeneke was very helpful and made a difficult decision very easy for my girlfriend and I. Very positive attitude and was able to fit us to our needs for our bed!

Great and genuine service from Kane!

Very friendly and courteous!

Was very helpful and knowledgeable. Took all the time we needed to insure we were pleased.

Rodney was very, very helpful and accommodating. Very pleased and will shop there again.

Joy was a joy to work with. 😁

Thanks Joy! Loved working with you!

Joy

We had a wonderful experience with Joy and Rachel A!

Joy was very accommodating with helping pick out furniture.

Kane was a great help and a wonderful personality!

Great help and advice From Joy

Mislead as to when we could expect delivery. Also mislead on what we would receive for their Presidents Day Promotion.

Val was amazing to work with! She was helpful with picking out our furniture. We had such an amazing experience and will go back again!

Kane did a amazing job helping me pick out the perfect furniture for me and my family

Kane Koeneke helped us buy a sofa set for our new living room, and we had such a fun and painless experience. I not only recommend Ashley, I recommend that you ask for Kane!!

Kane Koeneke was very helpful and not at all pushy.

Personable

Rachel was very helpful

Joy was fantastic to work with. Very friendly. She explained things very well.

Rachel is the best! She helped us arrange a mattress exchange quickly and easily. She was very patient and personable with us, and is very knowledgeable on the brands and models we tried out. 10/10

Joy was very nice and helpful!

Excellent experience! We greatly appreciated Fred's assistance in picking out furniture and fabric for my Mom's new apartment!

Sara M was very kind and helpful with picking out a mattress and even ordering other furniture we’d like. I’d definitely recommend coming to see her if you’re in the market for a new bed 😁

Holly helped me today and she was awesome! She was patient and answered all my questions.

Sara M. was absolutely wonderful to work with! She listened to what I was looking for and my budget and didn't try to oversell me. I highly recommend her!

Sara was extremely helpful and quick when helping me select a bed for a kiddo

Sara was so helpful and knowledgeable. We appreciated the time she took to explain the differences in each mattress and help us find the right mattress for us. We will be back!

Joy was quick to understand our wants and needs. She was very helpful in finding our specific pieces and showing us several options.

Joy was so friendly and helpful with finding the right furniture.

Fred was a great help getting new couches!

Rachel is awesome, 5 stars.

Rodney Gibbons was very helpful finding me guest bedroom beds and a new bed for my grandson.

So I bought furniture from here about a year ago. We had a fairly new dog, he chewed a hole on one couch and dug his nails in the other one to put big scratch marks in it. I remember that I had bought the extended warranty just for this. So I called the store yesterday talk to Holly. She was terrible. Very very rude. Not wanting to help me. And then she tells me don’t you have your paperwork while I was in the car because I had just remembered that I wanted to call there and I said no I’m in the car driving because we are going to have to look at your paperwork. I said you mean to tell me you don’t even have the number where I can call and make a claim? I will never buy furniture here again if I have to deal with her.

Sara is a great person! Makes everything very easy!

Prefer over slumberland

Bought a mattress and bunk beds. Good service.

Joy took time to help me look at many styles of furniture and different fabrics! She was great!

Joy was an amazing sales rep at Ashley! We loved how knowledgeable she was and made sure we were happy with our purchase! Very personable too!

Joy was very helpful with our purchase. Thank you, Rachael

The store manager Rodney was very helpful. He answered all of our questions and made sure we left with the perfect bed for our needs.

Joy was amazing to work with! She was a great help!

Val was awesome helping us find a sectional and a new coffee table! It was a great experience!

Sara did great with helping us pick out our mattresses for our kids!

Kane K was so helpful! So fast and kind!

Fred was great to work with and very helpful while we were picking out a new sectional

Kane was nice and so wonderful to work with! ❤️

Joy was great help!

Sara and Kane are extremely helpful and made our shopping experience a breeze!

Joy was very helpful it was a wonderful experience everything went well. She helped me purchase a love seat and a table and she was excellent and precise well doing so.

Kane Koeneke, was very kind, curtious, and was more about us and our needs, making sure we felt comfortable in our purchase. Very professional!

Kane Koeneke did a very great job with assisting us! With us lugging around impatient kids, he was very quick and had everything done in a very timely manner! He was awesome!

Did a great job helping me pick the right furniture I needed. Overall a very good experience!

Joy was great

Joy was wonderful and helped me find an office desk.

Rachel was absolutely 💯 helpfully to me. Very friendly and patient with my changing my minds on items. She told me of every option I had in the items I was wanting. She was alot of fun to work with at my shopping.

I am very pleased with service by Joy.... first time shopper, shall return.

Joy helped us find what we want. We appreciate all her help. 😊

Holly was amazing. She took the time to listen to our needs and helped us find the perfect furniture set for our home! So happy!

Holly was amazing! She Helped us pick out the most comfortable recliner!! Super nice and friendly service

Joy was amazing and helped us pick the right furniture for us

Sara M. was super helpful in helping my son find a mattress that will work for him and last for a long time!

Rachel was very helpful finding what we were looking for &!going above and beyond. Highly recommend checking out Ashley Furniture

Had an excellent experience at Ashley home store in Cedar Falls. Rodney was extremely helpful and made our shopping trip a breeze. Would highly recommend. By far our favorite furniture store in the area now, for both the large selection and high focus on customer care.

Sarah was great to work with, knowledgeable and had great suggestions

Was a good experience, definitely a good place to come for any house hold items

Very good to work with

Rodney Gibbons was a really big help!! He helped me find a great deal on a coffee table set. Not only did he help me find a great deal but the set matched the rest of my living room!

Rodney was great to work with! We appreciate his help finding our new bed!!

Sara was Very professional. Excellent to work with.

Sara helped me out and I got a new matress

Sara M at Ashley!! AMAZING!!

Rodney was great to work with. He was very personable and willing to take time to answer all of our questions. Will definitely go back to Ashley's in the future.

Had a great experience, Chris was extremely helpful and made the furniture shopping experience enjoyable. Gave us information on the sales and where the items we were looking for were located, and just let us browse around at our own leisure. Visited other furniture stores during that day as well, and the sales staff would not leave us alone the whole time, so we could find what was right for us. Had a great experience. I really enjoyed the relaxed yet informative sales experience with Chris and will definitely be back

Kane was so helpful getting my furniture all ordered after my house fire!! Definitely recommend!

Joy was the best!!!! Showed us all options!!

Joy was awesome! Super nice and helpful!

Joy was very helpful and kind she helped me find exactly what I wanted. Thank you!!

Bri was very helpful in my chair purchase. Thank you!

Great customer service from Valerie! We really didn’t know what we wanted when we walked into the store. She showed us several different options which helped us figure out what worked the best for us. Thank you for all your help!!

Joy was very pleasant and helpful. Plus I got a free Stanley mug .

rachael found me a great twin bed frame and recliner at great prices!!!

Kane Koeneke came to our rescue!! We have been looking for a simple black reclining couch and matching chair for over three weeks. Kane came up to us in a friendly manner (not all in your face sales person) and asked if he could help us. I said we're looking for the impossible and Kane responded "oh that's not impossible " He immediately took us to exactly what we had been looking for! Prices were great, Kane was great and now mission accomplished. Thank you Kane for saving the day!

Fred was amazing with helping with a couch!

Joy was the best!! She was patient, kind and just let me ask the questions. Lastly very knowledgeable. Go check her out at the University Ave Ashley Furniture, u won't be disappointed!!

Joy was wonderful to work with! She was patient while we figured out what we wanted. Highly recommend her when shopping at Ashley.

Salesman was excellent

Quick fast and honest, thank you Kane!

Kane was great help!

Val did an awesome job getting us in and out of the store quickly with our sale!

Kane Koeneke is the absolute best! So informative. He listens and was not pushy. Loved working with him and will recommend him to anyone in the future!

First time buying at Ashley in Cedar Falls and Kane was amazing. Completely understood my needs and was not pushy with us on this purchase! We will be back for sure for our bedroom furniture!! Thanks Kane

We had a great experience at Ashley Furniture. The sales clerk was pleasant and worked hard to get us what we wanted. Would highly recommend them for any furniture needs

Enjoyed the experience at Ashley Furniture and working with Rodney to help us with our needs. Thank you!

Very helpful, Sara found our perfect fit!

Recently bought a home and in need of some furniture! Stopped in looking for a couple of pieces to match our current couch and Rodney Gibbons took excellent care of us! He quickly found the matching pieces and walked us through the process. We will be back to work with him again for future purchases!

Friendly and quick service!

Kane Korneke did an amazing job and was able to price match for us and help us understand the different fabric codes

Kane was super friendly, knowledgeable, and efficient. He was able to get my fiancée and I exactly what we wanted. We will definitely look for him on future visits, and you should too if you want someone to go above and beyond!

Kane was so pleasant and efficient. He applied extensive knowledge to go above and beyond helping us to furnish our new house. Would definitely recommend family and friends talk to him for their furniture needs! I would know they were taken care of and it would be a simple and smooth process with Kane!

Great assistance with purchasing dining table and recliner! Thank you for the help, Kane!

We worked with Rachel, and she was very informative and helpfu!

Just purchased my first couch and the process was so easy! Kane Koeneke was so wonderful to work with, very honest and patient with all of my questions.

Kane was awesome and pointed us to exactly what we wanted

Sarah helped us today and she was very informative and helpful.

Loved it! We found the perfect living room furniture here for less than the furniture outlet! Also, was so impressed with the white glove delivery.

Sara Mettille was great to work with and fit us with a perfect mattress!

The purchase experience for our couch, loveseat and new mattress was excellent. Our salesperson was Kane Koeneke and he gets a 10 out of 10 for being a great help.

Kane did a fantastic job!!

Kane was great help. Thanks

You guys did a fantastic job of helping me with my purchase.

Holly was so very patient with showing me options and explaining things and very nice to work with. Sara in mattress department impressed me 1 yr ago with her expertise and evaluation that I also returned for a new bed when needed. She is a rockstar in her department!

Kane is awesome.

Rodney was great! Had a great attitude. We were in and out.

Chris was amazing. Best costumer help experience ever. Nice, funny, and so beyond helpful!

super friendly. especially that dude kane

We absolutely loved having Kane help us! He was so great and got us exactly what we wanted!!

Kane was the greatest salesman! We left with the most perfect couch purchase and he was able to do some perfect calculating on finances to make everything work for us. 10/10 experience. I was also encouraged to take my time and to test out lots of options which was different than my other experiences!

Kane was outstanding to work with! He worked to match a competitors price and get us the best deal. We love our new bed!!

Chris Lattimer went above and beyond and helped us find and order all the items I specifically wanted. They arrived on time, exactly as expected, and we are very happy with our purchase. The gentlemen at the loading dock two weeks later was efficient and knowledgeable. A very simple process! (I even think I want 2 more chairs!)

Rachel Allen was the best. Helped me a couple times deciding what to buy. Gave me suggestions and moved chairs around for me to envision better. When problems arose she was the one that got corporate involved to fix it. Carrie Lynn was the one who fixed the error. In regard to the error. I initially ordered 8 side chairs and 2 arm chairs. The next day I decided to cancel 4 of the side chairs as the guy making my table could make a 7.5 foot bench. I called at 9:00 AM on 12/13. The gal said it was done. I confirmed she canceled the correct chairs. She quoted me $684… back. After thinking about that I realized the amount was too much. I called CS back. They said the gal canceled 2 of each type of chairs. Wrong. She said she fixed it and would have the initial gal call me back as it was her error to fix. In looking at my bank account the next day I didn’t see a change and I called back. The order was not changed. They immediately forwarded the call to Rachel. Rachel got to the bottom. Later this week I called delivery to make sure the correct chairs were on the delivery agenda. They were - and that gal was a peach too.

I’ll start off by saying if I could give 0 stars I would, but 1 was the lowest it could go. I ordered a sofa, loveseat, and a chair and qualified for in-home delivery and set up. 1. When the delivery day came, it was raining outside and the furniture was not covered. They carried it in straight through the rain. 2. They were unable to get the loveseat and sofa through the door frame. I took the door off the hinges to help the situation, and I asked them if the legs could be taken off and try that way and they refused to take off the legs of the sofa and loveseat. 3. One of the workers was trying to carry 4 cushions at once and ends up dropping two of them on the wet driveway. They threw the wet cushions with dirt on them on the loveseat/sofa and walked away like nothing happened to try and avoid the situation. The clean cushions did not get arranged where they were supposed to go and they were left in a giant pile for me to go through. Frustrated by the whole situation, I told them to leave the furniture in the garage. I was told I would have to wait several weeks for a technician to come and look at my cushions and for them to be ordered. I ended up having to go out of my way to call people to come help me. The legs were attached by a simple bolt, took less than 5 minutes to take off all the legs and we were able to get the furniture through the door frame and into the house. Horrible experience. I paid for what I thought was going to be a professional in-home delivery and set up. I got a rushed in-garage delivery, my furniture was damaged, and left scattered everywhere.

Walked in looking for a bedroom set. Holly found us a beautiful bedroom set. We moved on to purchasing a tv stand with a fireplace. Holly helped us to find an amazing deal on some fine leather seating for the family room. Next we were off to the sleep center where Kane used his expertise to find us just the right mattress. Can’t wait to try it out. He took his time and his unique salesmanship helped keep mine and my wife’s preferences unknown until he had us settled in to the perfect firmness and mattress. Kane and Holly are the best!

Kane was amazing to work with! He listened to our needs and helped us to quickly find the best loveseat for us. He was also friendly and personable.

This is our 2nd time purchasing furnishings for our home from the Ashley in Cedar Falls with the help of Sterling P. She has made both experiences very easy and we truly appreciate her honest opinions when going through the selection process.

Had a great buying experience with Chris. Very patient and knowledgeable. Shout out to Ryan in shipping. Great company to work with.

We had a wonderful experience at the Cedar Falls Iowa store with Rachel as our sales associate. She listened to details of what we were looking for and helped us find the perfect living room set.

Very helpful and kind! Made it a pleasant experience. Would work with again :)

Kane Koeneke was super helpful and Friendly.

Kane the Assistant Manager took time out of his day to help my wife and I find a table for thanksgiving while on the road from NC to Iowa. He saved our Thanksgiving and was extremely attentive to what we needed . He def deserves a raise for what he did for my family . His customer service skills were stellar ! I will only deal with him in the future.

Our sales consultant was absolutely amazing and helpful and recommended Rachel to help you with your furniture buying

Kane was so helpful in helping us find a dining room table set for our new home! He made it so easy and he was very knowledgeable on everything in the store. We will ask for him when we come back!

Kane was wonderful to work with. Very knowledgeable and patient with our decision making process. We will be back for our future furniture needs!

From the moment we walked in the door at Ashley Furniture, Holly Scott was incredibly welcoming and helpful. Once we told her what we were looking for, she gave us a very efficient tour of items around the store that met our guidelines. Her expertise made the decision easy, and we are very satisfied with the experience and our purchases.

I had a wonderful experience working with Val to pick out a new couch and love seat. She was such a pleasure to work with! Delivery and set-up was very easy; delivery went smoothly and was on time. I very much appreciated the great customer service Val provided!

Holley helped us pick out rugs and 2 bedroom suites. She was awesome, and the furniture looks great. Thank you Holley for the great job.

Kane was extremely helpful! and was able to get things done and delivered very quickly! Very happy with price as well! Thanks!

I had prompt service with all questions answered completely. Will do further business with Ashley Furniture due to todays service provided.

Would totally recommend Kane koeneke to help you with all your sleep needs

Kane Koeneke is absolutely wonderful! Fun, knowledgeable and very nice. Highly highly recommend him!

Excellent service. Cert friendly and not pushy sales. We highly recommend!

Kane was a great help

Kane Koeneke did a great job assisting us today!! So helpful and knowledgeable.

There are good prices here, honestly I was surprised. I felt really pressured and uncomfortable by staff. Especially when we implied we did not need help several times. We couldn’t really enjoy some of the furniture because I couldn’t even have a private conversation with my spouse, which is disappointing.

Great experience and Sara really knows what her products are all about.

Look, I’m not an Ashley store fan at all. However this was my first time having someone like Sara to work with. She gave us superb customer service. Excellent to work with, very knowledgeable and made awesome movie references which we love. She would not have let us leave without finding and bed for the two of us to both enjoy. We wound up getting a fitting and it worked out great. We liked her so much we asked her to sell us our bedroom set. She said it was not her fortay but she had some serious knowledge of that as well! We really appreciate you Sara. We would not have continued to shop there if it wasnt for her. Our first experience was not so great! She definitely earned our business she loves what she does and it shows.

Rodney and Elizabeth M were awesome in helping me get my new couch.

My experience picking out a bedroom set and mattress was a great experience and easy! Sterling was very friendly and helpful in helping me choose the bed and dresser. Sara was also friendly, knowledgeable and helpful in helping me pick out the best mattress. I would definitely recommend anyone shopping at Ashley in Cedar Falls for an amazing shopping experience!

The store was well-organized, and the staff was friendly and helpful. The store had a great selection of products. Danielle was knowledgeable and super helpful, which made my family’s shopping experience stress free.

I needed a chair, and I found exactly what I needed at Ashley’s in Cedar Falls. Rachel was very friendly and professional, and got me taken care of fast and easy. Thanks, Ashley. Thanks Rachel.

Rachel Allen was a great person to work with at the Cedar Falls store. She was knowledgeable and friendly!

Val helped me pick out leather furniture last weekend. My first time buying leather, also my first time at the store. She was extremely knowledgeable and made great suggestions. She took extra time to follow up on the scheduled delivery. The new furniture is so comfy. Thanks Val for the awesome service!

My consultant was Sterling and she did great. She is kind, helpful and attentive. She is a new employee, but when she gets some experience, she will be a rock star!

We went to Ashley Sleep Shop after my parents had a great experience there and because of the selection they have. Sara in the sleep shop takes great pride in making sure everyone gets into a bed that works for them. She is very knowledgeable and will teach you a few things you didn’t know about sleep. Make Ashely Sleep Shop with Sara the only place you look for a mattress.

Kane was great to work with! Very friendly and knowledgeable on products!

Sterling was very patient and extremely helpful in us choosing the right couch for our living room.

Sterling was incredible! Worth asking for her when you walk in! Store was huge with nice furniture!

Kane from Ashley in Cedar Falls, IA was extremely helpful when we were there today. I had a pacific feature in a bedroom set and he was able to take us right to the set that fit our needs. Can’t wait until our set is delivered!

We went in looking for a dresser, and ended up with a bedroom set. Love how Sterling Perkins helped us through the process. She was so fun to work with. Thank you Sterling for all of your help!

Rachel led us directly to the item we had found online, shared a couple helpful hints for cleaning, rang us up and set up delivery in no time at all.....great experience from start to finish!

Friendly and knowledgeable associates. I found what I was looking for right away.

Rachel and Kane helped us with a new recliner, couch, and bed. Super quick, efficient, and knowledgeable. Pickup was smooth and easy as well.

The store is clean. There are many options available. The staff are friendly and knowlegable about their products, but very aggressive. As a customer, you feel like prey. They stalk you around the store, which has a tardis like "bigger on the inside" feel. We felt the need to sneak away before the staff could move in for the kill.

Came in looking for two nightstands for our primary bedroom. I had been looking online for a set for months and just couldn’t commit to anything online, as we’d have to pay more for shipping and assembly. I came into Ashley and met Sterling. Told her the vibe I was going for- she walked me around the store and we came up with 5 nightstands I liked. Narrowed it down to 2 options, finally pulling the trigger on the one. Purchased them and will picking them up when they are in stock in about a month. I appreciated how Sterling took her time to let me figure out which one I wanted to buy. She let me love/hate each set she showed me. Took the feedback and used it to show me the next option. Whole thing was quick - I think I was in the store for maybe 30 min and we saw the whole showroom plus the back outlet area. Definitely will be back when we are ready for some new furniture pieces, and will be working with Sterling again.

Wonderful experience working with Kane. He went above and beyond finding the items we were looking for.

Great customer service. Thank you and I look forward to our new AMAZING custom sectional.

Very helpful!

Kane was amazing, made buying a couch fun!

Kane was great to work worth! Very helpful and knowledgeable.

I had a great experience, I had Sterling help me and she did an amazing job. Love it when an employee is extremely nice, knowledgeable, and will go out of her way to help.

Extremely helpful and nice.

Absolutely loved our experience from beginning to end! Danielle P. took such good care of us! We loved that they offer different lines of furniture! The selection is incredible! Love, love, love our new sectional!

Had a great experience shopping at Ashley in Cedar Falls. Kane was VERY knowledgeable, and we got a great deal. Looking forward to the new Waterloo location, we will definitely return for our sectional.

Kane did an amazing job. 10/10 Will return

We had a wonderful experience today. Sterling and Danielle were the best to work with. Sterling is new here, but her past experiences have made her very knowledgeable with Ashley furniture. Danielle was very matter of fact and just as helpful, which I loved. Their personalities made the shopping experience so much fun, even with a 3 year old. I would recommend asking for either of them any chance you get!! Thank you ladies so much!

Rachel is the best sales person I have ever had the pleasure of working with. With the purchase of a new home, we were in the market to furnish a number of rooms. Rachel is super friendly, was patient while we made decisions, suggested items based on our style preferences she gained from asking us questions and she found us the best pricing on the items we chose to purchase. We had also been looking at a competitor for furniture but Rachel kept us coming back to Ashley Furniture instead. I have recommended the store and most especially Rachel to friends and coworkers who are in the market for furniture. We will continue to purchase our furniture from Ashley as long as we can work with Rachel. Stellar employee and super nice person. Thank you Rachel.

Chris Lattimer was an excellent sale associate, me and my partner really enjoyed speaking with him and he was very polite and helpful.

Very well explained experience and the employees were fantastic to talk to. It is recommended, plus they have a very nice spread of furniture.

We worked with Chris and he was so great! He’s fairly new there, but I felt like he was really knowledgeable of everything. He had a great sense of humor which we appreciate! He made our experience very enjoyable! We went in looking for recliners , but ended up buying a table and chairs and barstools! We will definitely be coming back! Another great thing is that most the furniture is in stock so you don’t have to wait so that is a definite plus when you are needing some furniture!

Stopped in today to get my dad a very specific recliner. Kane Koeneke met me at the front, listened to what I was looking for. He asked important questions about my father so he made sure we were getting the right chair for his lifestyle. We FaceTimed with my dad and Kane explained everything very thoroughly. This was the the easiest furniture shopping experience I’ve ever had!

Danielle was simply amazing to work with. She was sincere, actually listened to what we were looking and answered our questions. We originally started with another associate who was only interested in a sale and not our needs. We started out looking for a bed and with Danielle’s help, walked out with a bed, dresser, 2 nightstands and a sectional! She was delightful, helpful and made what started out as an unpleasant shopping experience to a stellar one! We will be back and I will ask for only Danielle! Also, it should be noted the Assistant Manager was a gem as well!

Rachel did an amazing job showing us furniture with great follow up and allowed us to look around without feeling pressured

We had a great experience and an amazing salesman. Five stars for sure.

Lane helped us tremendously. He went above and beyond by looking into what we needed before I made it to the store. Was never pushy or trying to oversell anything. We are very thankful to have him helping us.

Tom Bigler was extremely helpful and professional in helping us find a new sofa and chair.

Rodney was extremely helpful and knowledgeable. He also gave one the feeling that he enjoyed what he was doing, and the product he was selling. He was able to answer all our inquiries. So far we love the mattress we bought and are enjoying the adjustable bed base. Thanks Rodney, for making mattress buying a pleasant experience!

This process was seamless all thanks to Kane. If it wasn’t for Kane, my husband Ryan and I would either still be aimlessly wandering the store or potentially would have left without a sectional. We left Ashley today with the perfect sectional for not only our living room, but also our lifestyle thanks to our burrowing little Shihtzu! We felt like he took our requests into consideration and actually found pieces that we were looking for rather than feeling like he was just trying to make a sale. So grateful for Kane and this store! Can’t wait to get our sectional delivered :)

Kane Koeneke was very helpful and easy to work with!

Very great experience

Kane was absolutely amazing! He had every answer for every question without hesitation! Incredibly knowledgeable of everything in the store! We are beyond impressed and pleased with our visit today! Love the honesty as well!

Rachel Allen in the Cedar Falls store was amazing to work with. She helped to locate exactly what I wanted and went out of her way to even help to look for another item we didn't even want to purchase the day we were there but she still took her time to help us with it. We will definitely be back to work with her when we are ready for more furniture. Thank you Rachel for a great shopping experience in your store!

They don't deliver on their promises. Bought my stuff there and they had no problem taking my money. I scheduled delivery and they didn't have half my order on the truck when they showed up!!!! I paid a friend to go pick up my tables lamps and rugs!!! They still haven't gotten my bed together and it's been 2 months since they accepted my currency!!!

Great experience working with Fred. We found the perfect sofa, chair & ottoman for our home. Very knowledgeable & friendly. Highly recommend.

Rachel Allen 10/10 - I had my mind already made up when I walked in, but she made sure to explore my other options within my preferences and budget. She made the purchase quick & easy and was very easy to work with.

Rachel Allen helped me choose my new Lazy Boy power recliner. She listened to my needs and walked me over to the chair I bought. I tried a couple others out but always came back to THE ONE! Thanks for being so attentive to my needs Rachel. If I should need anything else I’ll be checking in with you! God bless.

Kane Koeneke was very professional and helpful with our purchase. He showed us choices and was very patient with our needs. We will definitely be returning for future purchases to this store.

So the people are great but the product is wrong. We have now purchased two rugs from here we bought a 5x8 and it measures as a 8x10 even tho the upcs match and the other was supposed to be an 8x10 and we got a 8x11 which is an odd size. Luckily the room is big enough but somebody needs to fix that

Kane helped me through choosing a new mattress. He made the whole process pleasant and informative while keeping me and my health needs the highest priority. He spent well over an hour helping me and gave me his full attention, also showed me all the options available. I'm glad I shopped here.

Had a great experience here! Rachel was kind, extremely personable, and knowledgeable. Thank you!

Had a great experience with Rachel right off the bat. She asked great questions about what I was looking for and after reviewing pictures of the space, led me to several great options. She has a great eye and knowledge of the products available!