- < Home
- Back to Location Finder
- All Stores
- IA
- Cedar Falls
Ashley Store | Cedar Falls, IA 50613
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
The Ashley Store in Cedar Falls, IA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to Ashley in Cedar Falls, IA!
When you’re searching for furniture stores in Cedar Falls, Iowa and Black Hawk County, come visit us at Ashley Cedar Falls! We love helping our neighbors design homes full of lasting memories around the furniture and decor that suits their lifestyle, taste, and budget.
Whether you need a new bedroom set, seating, lighting, or accessories, you’ll find all you need to revive and refresh your space. Stop by and learn why customers trust us to have the traditional, casual, and contemporary looks they love at the right price.
Shop Style and Quality in Cedar Falls
Here at Ashley Cedar Falls, our knowledgeable and courteous staff is glad to answer any questions you have or let you browse at your leisure. Our sales team arranges our inspirational showroom by style, so you can check out how pieces coordinate and picture how they might work in your space.
Take a seat in our wide range of living room furniture, such as our Lindyn Collection, with standard and customizable sectionals in plush, neutral upholstery built on a smooth platform foundation system designed to resist sags and dips better than traditional spring construction. Need something more for your entertainment space? Try our power sectionals, with one-touch controls, durable performance fabrics, and hidden storage.
Pull up chairs for friends and family around farmhouse or contemporary dining sets, or bring everyone outdoors in the warmer weather with outdoor furniture featuring weather-resistant loveseats, sofas, accent tables, rugs, umbrellas, lighting, and more.
When you’re ready to unwind, our mattresses offer the latest in comfort and cooling technology to ensure a good night’s sleep. Check out our complete sleep systems from customer favorites such as Tempur-Pedic, Beautyrest Black, and Purple, along with top brands such as Sterns & Foster, Simmons, Serta, Sealy, and our own rigorously tested Ashley Sleep line.
Ashley Cedar Falls Gives Back
At Ashley Cedar Falls, we’re honored to give back to our community through social responsibility initiatives, such as Ashley’s charitable Hope to Dream program. We donate a portion of our store’s mattress sales to this program so that deserving children can receive twin beds of their own, complete with bedding and pillows. Since 2010, Hope to Dream has helped more than 125,000 North American children, giving them sweet dreams that lead to more productive, healthier lives.
How to Find Us and When to Visit
Ready to see what Ashley Cedar Falls has in store today? You’ll find us at 6127 University Ave., near the College Square Mall and Kuehn’s Park. Shop from 10 a.m. to 8 p.m. Monday through Saturday and from 11 a.m. to 6 p.m. on Sunday. For more information about our store or other Ashley locations in Iowa, please visit our website or call us at (319) 260-2261.
What our customers say
5
4
3
2
1
(736)
(10)
(12)
(5)
(31)
Ben is amazing! His enthusiasm to help is a rare quality in this day and age. He was a pleasure to work with.
Holly was very helpful in showing me sofa options that fit the description of what I was looking for. She showed me many options and was very friendly!
I had called to purchase a recliner. I spoke to Fred Perryman who checked inventory to make sure it was in stock before I made the trip. I was able to pick it up the next day. Thank-you Fred for your assistance, it was greatly appreciated!
Sarah helped my mom & I find the perfect comfort level for the mattress we ended up purchasing. This woman knows what she’s talking about! After walking us through, we ended up finding the perfect one for me based on the position I sleep in. Bottoms up, Sarah you’re the best
Great service, very friendly. Kane Koeneke got me through everything very quickly and made me feel very good about my purchase!
When we visited the store Mr Fred gave us excellent attention.
Super helpful and friendly! Kane led us right to the chair we needed!
My son and I went into Ashley to look at furniture. Holly was our salesperson and was great to work with. We sat on multiple couches, loveseats, and recliners. She showed us different brands, materials, prices, etc. We ended up finding a 3 piece set we loved and even got a discount on it. 1 piece was in stock and 2 had to be ordered, but arrived quickly. Thank you, Holly for your kindness, honesty and patience with us. If you are looking for furniture, ask for Holly.
Holly was wonderful to work with and helped us find the perfect piece for our living room.
Jordyn was very friendly and attentive! Thank you
Fred Perryman was fantastic, answered all our questions, very knowledgeable about the inventory and didn’t hesitate moving furniture around to show us how pieces would look together. Wonderful shopping experience!
Went in to just price out what my options would be, and ended up buying a new mattress, box spring, and base. Kane was incredibly knowledgeable and helpful, and the 0% financing for 3 years option is what made me decide to just go ahead and get the new stuff right away. Would definitely recommend visiting the store, even if you're just looking for information. Super knowledgeable and helpful staff!
Holly Scott was terrific. Listened to our needs and guided us to our solution. Offered meaningful suggestions and efficiently closed the sale. Extremely pleased with her professionalism.
The only reason I am giving this store 5 stars is because of Ben. If it wasn't for him, I would have taken my money back at this point. Ben was incredibly sweet and kind to us. We had such a nice time chatting with him and he made our experience very pleasant and memorable. However. When Furniture Mart actually delivered our bedroom set to our house... the hardware for the bedframe was missing. So they put that and the mirror aside, and said they will reschedule. A week goes by, and nothing. I called, they said they would schedule the next day, and another week goes by. Nothing. I called AGAIN and requested the bedframe and mirror to be put together. They came by today and now have to have someone come out AGAIN because one of the bolts was bent. AND no one put a work order in for the mirr to be set up, so that's also not done. Again. I am really close to having everything just taken back and saying screw you to Ashley. If it wasn't for how wonderful of an experience we had with Ben, we absolutely would.
Joy pleasant to work with
Joy was a great help in finding furniture.
Joy was awesome this evening! We bought a table today, and we’ll be back for more pieces.
Rachel was absolutely amazing! Amazing customer service and made the process of purchasing quick, easy and straight to the point. Greeted us as my sister and I walked in also!
Rachel was very helpful and quick with the entire process!
Joy and Rachel were amazing at helping us upgrade from a Queen mattress to a King mattress and headboard! We are excited for more spacious sleep for us, our dog, and our 4 kids!
Fred was very professional and informative helped us get our new bed! Would highly recommend him!
My roommate and I came in looking for a sectional to fit our living room and the lovely assistant Jordyn helped us get one! Couldn’t have been a more easy going and pleasant experience. 5/5 would recommend! Shout out Jordyn
Very easy to work with.
Great customer service! Kane answered all the questions we had and was very knowledgeable. Excited for our furniture to arrive!
Joy was Great!!
Joy. Great attitude.
Great experience. Jordyn was easy to work with. Furniture was delivered same week and is awesome!
Ashley was very helpful and knowledgeable. She made picking out 4 mattresses painless and quick.
Joy was amazing!!!! She got us what we needed and didn't hound us! Definitely hit her up!
Joy was excellent!!
Holly did an amazing job helping me find the perfect sectional for our home!
Holly S. did a great job showing a wide variety of options for setting up a new living room design for us...
Joy and Sara were amazing!!
Joy was very helpful in helping me make my choice.
Joy was a huge help today! She was very informative and friendly. I came to browse and check prices and left a very satisfied customer!!
Joy was very helpful on finding me a desk for my apartment. It was definitely what I was looking for and can’t wait to use it to help me at college!
I want to thank Ben for his help today! He displayed excellent customer service skills while promptly providing a friendly and personal atmosphere in which I was comprehensively explained the ins and outs of the process of the transaction and even helped me get furniture into my vehicle and disassembled it expertly while providing wonderful conversation. He is a shining example of a star employee! I would love to come back again!
Joy Great to work with, very nice and informed about everything. Worked with me until I could purchase what I really wanted 😀
Purchasing my couch was quick and easy. They explained everything and made sure I had a wonderful experience!
Sara was quite the efficient salesperson. She was very personable and knowledgeable without being pushy. Check her out in the mattress department at Ashley.
Joy was very helpful and friendly!
Joy was very pleasant and helpful when we purchased our new furniture.
Holly was fantastic-led me to exactly what I needed.
I was at the Cedar Falls, Iowa store & they were so helpful.The employees were very friendly, the assistance manager Kane was helping me today. He definitely knows his job! Satisfied customer here.
Fred helped me out. Great service !!
Joy was really good to work with and made the buying experience enjoyable.
Sara was very helpful in figuring out the correct mattress for us!
I had a wonderful experience with Sara and Carrie who helped me find the furniture I was interested in right away. Carrie showed me stylish and comfortable sofa recliner options that would fit perfectly in my living room. Sara helped me figure out exactly the right kind of mattress I needed and taught me so much more than I thought I knew about beds. I have bad back problems that got worse due to my old mattresses, but felt little to no pain on these beds. I got to try them out as long as I needed and almost fell asleep on the bed I settled on as it was too comfortable! I would have been happy with any of the selections we tried, but I felt they helped me make the best final decision for what I needed.
Kane was extrememly knowledgeable and helped me find the perfect mattress!
Kane was not only helpful and kind. But he was not pushy or forceful. Rockstar
I had a guy named Fred Perryman, he was very nice and helpful.
Joy W made our shopping so easy. Great taste, great lady, great experience!! Do yourself a favor and ask for Joy!
Sara was amazing!! Super helpful!
Joy was nice pleasant help recommend come see joy
Joy is very knowledgeable about the products. She is very personable.
Holly was very helpful and helped get my dad the perfect chair!
Kane was outstanding and so helpful!! Absolutely recommend
A+++ Great service! Highly recommended!!! Kane rocks!!!
Expensive but very good customer service and very respectful and nice I felt very comfortable and didn't feel pressured at all
Ben G is super friendly and extremely helpful!
Sarah was excellent, helpful and funny.
Joy went out of her way to make sure we were helped even with the construction.
Joy was a huge help and great to work with!
Joy W did a wonderful job helping us find the items we needed.
Carrie Merry was so awesome to work with and really helped me find the right fit couch for me!
I want to thank Carrie Merry for her amazing help today I can’t wait to come back in and order our bedroom sets thank you you was helpful honest and patient
Lori was great to work with and price matched, which saved us over $200
Joy went above and beyond to get us the chair we needed. She came in on her day off to help us. Joy and all other stuff were very friendly. Would definitely recommend!
Go to Ashley in Cedar Falls and ask for Joy!!! We just pcs’ed to the area for the PMS position at UNI. Joy helped us find our dream living room set…with the right price that fits our 2024 budget. Thank you so much! We love it!!!
Joy was very helpful and knowledgeable. Great to work with!
Joy was a pleasure to work with! Great customer service!
Joy was wonderful! Great service!
Joy was very helpful. Answered all my questions. Very satisfied with the service.
Joy was great to work with! Made the experience fast and easy!!
Holly Scott spent most of an afternoon assisting us to buy a new sectional. She was informative, helpful, and very patient! We appreciated Holly very much and highly recommend Ashley furniture store!
Fred was very nice and helpful. He answered my questions about the furniture I was looking at. I did not feel pressured. I found a sofa & recliner I really liked. I had a very positive experience.
Pushy and was followed around like a hawk. Management team was great.
Kane was amazing to work with. He helped us pick the perfect bed for us - not the most expensive. He was honest and kind. We also needed a new couch and he helped us with that too and got us the best deal! What a great experience!!!
Carrie Merry was very friendly and helpful! Definitely would recommend her as your salesperson!
Shopped for a mattress with Kane. He made everything so easy for me! Thank you!
Holly was very helpful and kind. Will definitely be back!!
Had a wonderful experience looking for a new mattress. Kane Koeneke went above and beyond making sure I found the best mattress. Highly recommend shopping with him to find your new bed!
Joy was very helpful. Lots of selections to choose from. She's very pleasant and knowledgeable.
Joy Joy has been a tremendous help and very kind very patient I'm extremely happy with the entire transaction.
Ashley's sales rep Holly S was terrific! She listened carefully to what we wanted and directed us to a couch, love seat and 2 swivel rocker chairs that were perfect for our space. She was also able to show us a large entertainment center that was the right size for our big screen TV. Ashley furniture and Holly definitely gave us 5 star service.
Rachel Allen was great to work with.
Joy was amazing! Very helpful and let us take our time without hovering.
Wonderful customer service! Joy was sale rep
Fast to the point
Holly and Joy were great
It was as great
Joy did an excellent job helping my wife and I find exactly what we were looking for.
Joy was very helpful and pleasant. I would recommend her to all my friends
Kane Helped us find what we didn't even know we wanted lol very helpful thanks again!
Thank you Joy for making the buying process easy and fast! Really recommend her!
Joy and Kevin were absolutely fantastic. They really made things easy and light hearted, really appreciated what my wife and I were trying to do and what we were going for.
Great service
Joy was very helpful with helping us find exactly what we wanted. We were in and out in no time do to her knowledge if the furniture. She listen to exactly what we told her we wanted and led us to multiple options to decide from. Very good and fun experience.
Joy was great, thanks for the help!
I worked with Joy to purchase a dresser, chest, and two bedside tables. It wasn’t in store, only online and she made it super easy to purchase it and I was able to conveniently order it as I couldn’t do it online!
Kane was very knowledgeable and patient. Very pleased with our service
Holly was very knowledgeable and fun to work with. She has great ideas and is very detailed with how all of our pieces work together. Great experience!
Joy provided great assistance during our buying experience. Very down to earth, kind and not pushy.
Val was super helpful helping us find the perfect couch! She made sure that we saw all of the options the store had to offer, and that we got the best deal possible,
Holly provided with excellent service and very patient in helping us select furniture for our sunroom. Thank you so much Holly.
Joy was an absolute pleasure to work with! Very friendly & extremely helpful & patient!!!
Valerie and Fred were extremely helpful when it came to picking out and purchasing our new couch. Very quick and painless process! Thank you for all your help! :)
Joy was very professional and helpful.
Kevin and Lori did a good job
Joy was excellent to work with an easy to help
Joy did a great job. We will be back
Joy Very helpful we will look for her next time we shop.
Joy, she was very helpful and friendly.
Loved shopping here for our new furniture. Carrie was awesome! She was personable and very accommodating, She made the process fun and stress free! Kane helped us with a mattress and was very knowledgeable and easy to work with. Highly recommend Ashley Furniture- make sure to ask for Carrie and Kane!
Joy has been a great help, very patient and accommodating. Awesome worker
Joy Very helpful and pleasant. Very knowledgeable. Glad to have worked with her.
Great experience Joy was very helpful!
Joy was great to work with!
Sara at the Cedar Falls store is very knowledgeable about not only the mattresses but was able to match me with the perfect mattress by observing my alignment while trying them. Very professional and extremely helpful by answering all my questions. Hands down was one of the best customer focused purchases ever!
My husband and I were treated very professionally by Joy today at Ashley Furniture store in Cedar Falls. She was a pleasure to work with. Mr. Kevin McCullough also assisted us and was kind, friendly and helpful. Thanks to a great team at Ashley Furniture Store!
Joy Winfield at Ashley Furniture Cedar Falls, IA was very knowledgeable and extremely helpful during our patio furniture purchase. She made things easy and fast. Ashley Furniture has great prices and they treat their customers very well.
Joy was excellent! Very helpful & knowledgeable. Thanks Joy!
Our experience mattress shopping with Sara was quite possibly the easiest and most informative purchase we've made in quite sometime. I highly recommend Sara and Ashely Furniture store for your bedding purchase.
Joy was such a joy to work with when looking to furnish our cabin. When looking again, we would definitely ask for her. Joy may have been a farmer, because she is truly Outstanding in her field.
Absolutely amazing! Was helpful during our first selection. Sadly it didn't fit through our door. Return was super easy! Reselection was even easier! Hands down amazing. Loved Chris and Elizabeth.
I want to extend my deepest gratitude and appreciation to Kane and Carey for their exceptional customer service. My wife and I came into the store close to closing time on a Sunday, and despite the late hour, both Kane and Carey went above and beyond to ensure we had an outstanding experience. Carey demonstrated remarkable patience and dedication, taking us through every bed set we showed interest in. She provided detailed information, answered all our questions, and never made us feel rushed, even though it was late. Her knowledge and willingness to help made a significant difference in our shopping experience. Kane was equally impressive, spending a considerable amount of time walking us through various mattress options. He meticulously explained the features and benefits of each mattress, helping us understand what would be the best fit for our needs. Kane's expertise and attentiveness ensured we made an informed decision and found the perfect mattress. Thanks to Kane and Carey, we left the store feeling confident and satisfied with our purchase. Their outstanding service turned what could have been a stressful last-minute shopping trip into a pleasant and successful experience. We highly recommend visiting this store and seeking out Kane and Carey for their exceptional customer care.
Kane and Carrie were amazing we were able to secure our dream bed set and mattress, everything was priced matched so we did not have to drive to Des Moines. What a phenomenal experience to shop where people truly enjoy what they do! Thanks again!
I have NEVER been so willing to spend SO MUCH money on furniture but Fred and the folks at Ashley's (College Square) were awesome. Bravo!!!
Kane Koeneke did a wonderful job making sure we got the correct bed. He did a great job explaining why this bed was the best for us.
Kane Koeneke did a very nice and professional job with the beds.
Sara Was extremely helpful, she was able to locate the mattress we wanted over the phone. She had it sanitized and wrapped and ready for transport when we got there. We will definitely be back!!!
Sara did awesome very informative on selecting the right mattress
Sara was great to work with! Making it super easy and comfortable when looking for a bed!
Fred Perryman was extremely helpful when we purchased our sofa and recliner. He answered all our questions and was very patient with us. Would buy from him again.
My husband, Matt and myself went in looking for a couch and rocker recliner. Rachel met us at the door and walked us to what we were looking for and was very knowledgable. She was not pushy and listened to what we liked and didn't like. We ended up finding a rocker recliner, a couch, an oversized chair, end tables and coffee table PLUS a dining room table/chairs and buffet. She made the process very easy and printed us a quote to take home and look over with no pressure to buy on the spot. We will be calling to purchase all of these items and hope Rachel gets the kudos she deserves. She was great to work with!
Holly was amazing and do patient with my husband! 🤪
Have a big selection of furniture, Fred was professional and polite helping us with our purchase.
Joy was very easy to work with. Thanks!
Kane was absolutely amazing to work with!
Kane was very good at what he did and we really appreciated him!
My saleswoman Joy, was very sweet, honest and love my experience with her.
Joy was such a pleasure to work with when choosing a loveseat and ottoman! She knew everything about the inventory and helped us make a great decision!
Sarah and Rachael are amazing and super helpful!!!! Thanks!!!!
Holly was great to work with and patient! Didn’t know exactly what I wanted, although with her help a got what I wanted!
Sara Holly is a mattress wizard and was super helpful.
Top notch service! Sara and Fred were exceptional! Know their job well and very friendly.
Joy was so helpful and super knowledgeable about what was in the store. Highly recommend working with her!
Joy did a great job helping us secure our furniture for staging our model home
Sara was helpful and knowledgeable. Made the decision easy.
I recently purchased a couch, recliner and end tables. The salesman, Fred Perryman, was extremely helpful and friendly!! He spent a lot of time helping me pick these items out. Thank you Fred!!
Joy helped me today. I did my research and knew what I wanted but she answered questions, got out the measuring tape, and got me what I wanted!
Joy Was So Helpful 😊 Highly Recommend
Kane had great insight on color scheme for our living room and sold us on our couch set!
Kane Koeneke did an amazing job! Very helpful and knowledgeable!
We loved our furniture buying experience. Chris so so helpful with finding the exact sectional that fit our needs. We weren’t pushed to go above budget and the fair and honest opinions about certain pieces helped make our furniture buying decision quick and easy. We will definitely be back in the future.
We had a great experience buying our new couch. Ben was so helpful! Would definitely recommend!
Joy was a Joy to work with! Corrected a pricing error immediately!
Kane is excellent with customer service and definitely helped us with what we are looking for my wife said that’s are sales guy!!!!
Fred was very helpful at finding the perfect dressers for us. Delivery was timely and professional. We are very happy with our purchases which arrived in perfect condition.
Had a great experience, Kane was very professional and knew exactly what we were looking for!
Loved working with Chris Larrimer at the Cedar Falls store. He was incredibly helpful and knowledgeable as well as hilarious! Truly one of a kind guy!
Holly was great to work with - made the purchase process super easy.
Sara and Rachel were great! They took the time to make sure we got exactly what we needed! Highly recommend
Pleasant sales by Joy
Great an quick service from Holly
Holly helped us find the perfect chairs
My husband and I went in knowing pretty much what we wanted but Kane was still so friendly and helpful. Made us feel comfortable and was quick to get our pricing together. Thanks Kane!
Holly S. was very helpful and found exactly what we were looking for!
Holly S was very helpful and found exactly what we were looking for.
Kane was very helpful in our search for a new mattress! It was quick and painless and with an instock purchase we will have our new mattress in four days.
Kane was incredible to work with! Was not pushy, gave honest opinion and helped us pick out our entire homes furniture!!
Me & my husband worked with Kane and he was incredible! Not pushy at all for a sale and genuinely was happy to help us pick out exactly what we wanted!
Holly and Sara did did a great job I love the furniture a lot of help
If you want GREAT customer service you need to see Sara Mettille at the store in Cedar Falls. She is very helpful. She truly listened to your needs and understands your budget.
Joy was wonderful and very helpful for me!
Joy was a wonderful helper and a sweetheart.
Sara was really helpful, stayed well within our budget, and answered all of our questions thoroughly!
Kane was so helpful with assisting us in picking out our new furniture. He helped us color match everything to make sure it would look good together!
Joy was very good to work with A+
Joy was great to work with! Made the process super easy and seamless!
Joy was wonderful!! Very helpful!
Joy was very helpful
Nice customer service from Joy
Kane was great to work with and worked with us as well.
Kane was such a people person, very friendly and nice to work with.
Fred Perryman and Holly Scott were two incredible and helpful salespeople! Holly was so patient and walked us through the entire store and helped us learn so much about what we like and don't like. We ended up returning and working with Fred who steered us directly to our favorite couch after watching our reactions to two others. He was extremely knowledgeable and answered so many questions for us. Bonus: the whole staff loved when we brought our dog in, too!
Joy did a great job. She is very and friendly and knowledgeable about the furniture. I am very happy with my purchase.
Kane was an exceptional Sales person - so helpful that I ended up buying not one, but two purple pillows. Thank you for the great service!
Joy was exceptionally helpful. Fun to chit chat with. She made shopping for furniture fun.
Sara did a very nice job! Did her job professionally!
Joy was awesome to work with. She was very helpful and made the experience easy!
Val helped us find the couch of our dreams at Ashely today and we couldn't have found what we wanted without her help and expertise! Val not only found us what we wanted but she also answered all of our questions and concerns and made us feel very confident in making such a big purchase. Val also helped us find a rug to match and so we could not be any happier with our experience at Ashley today! If you go, ask for Val to help you out! You will not be disappointed.
Chris Lattimore was great. There was no pressure in making our decision. Very patient in understanding what we were for. Spent a considerable amount of time making it work.Thanks Chris,go Iowa State.
We made multiple trips to the store before finally settling on a sofa and 3 chairs. Joy helped us each time and was extremely helpful and knowledgeable. I recommend asking for her the next time you come in.
Holly was amazing to work with, knowledgeable, and accommodating! Thank you!
Joy was our salesperson and she did a great job. She was knowledgeable and took the time to walk around the floor and show us the possibilities. We sincerely appreciated her help.
Superstar as always!
Rodney was extremely helpful and patient as we tried to decide the most efficient way to spend down our in-store credit from a guardian claim. It took multiple long trips and Rodney was patient through it all.
Joy did a great job finding my son his first bedroom set.
Joy is the best in the business!
I was greeted at the door and served up with great service. Chris Lattimer was very knowledgeable in the pieces that I was interested in. He helped me find the perfect sofa for our family’s needs.
Joy made my experience so easy and enjoyable, she is so personal and friendly, I was in a hurry and she got right to work to get me in and out quickly but professional. 😊
Joy was very friendly, respectful and understandable
Joy was great at assisting us with finding the best recliner for our home!
Thanks you to Joy for the great service and helping finding a great recliner for our home.
Joy was so awesome so helpful!!! We appreciate all of her knowledge and help!! We would highly recommend working with her!!
We love our new couch and love seat, so compfy we love all the cool features. Holly was a great help!
Joy was very helpful and knowledgeable about the merchandise, She was joy to work with.
Joy was a very patient, knowledgeable salesperson and friendly. Myrtle
Kane Koeneke was very knowledgeable in helping us purchase a mattress that was perfect for us. Great listener and great communicator! I highly recommend using him for your next furniture purchase!
Best experience we have had in shopping for a mattress!!! Kane Koeneke was fantastic and we couldn’t be happier with his service!!
Holly did a nice job providing options and being patient with me. I was quite picky and she did great.
Will NOT be returning. Sold a couch that was marked higher in price than Ashley’s website had it listed for in order to make it seem like I was getting a much higher discount. Bait and switch. Also found out that, even though nothing says anything but Ashley on it in store, INCLUDING MY CREDIT CARD CHARGE, they are Furniture Mart and can’t honor Ashley pricing. EVERYTHING I SAW AND WAS TOLD, I was buying from Ashley. The bottom line was that it was actually an 18% discount when they said it was 46% off to make it appear to be a better deal. UPDATE: No budging from Ashley Homestore. Unlike Ashley’s lie in regards to my negative review, they did not do a single thing to remedy the situation. I offered an overly fair alternative of 30% off the current full price. Clearance is supposed to be marked 30% off. I didn’t even ask for the 46% discount they advertised on the attached picture. They told me that I could go ahead and spend more money and wait 2-6 weeks to get the same thing if I wanted. They were very flippant when confronted with their UNETHICAL PRACTICES. I found out they paid out hundreds of thousands of dollars due to this very same thing. I’ve included a pictures but you will see the same thing with a simple google search… STAY AWAY FROM THIS STORE! Our friends that came in with us stated they won’t EVER DO BUSINESS WITH SOMEONE WHO ACTS UNETHICAL LIKE ASHLEY HOMESTORE. They are actively looking for a new furniture store to purchase from for their new house. The gentleman who helped load at the Ashley distribution warehouse stated he has tons of problems and complaints with this specific Cedar Falls store and he works for Ashley… Interesting the comments I’ve heard.
Joy was amazing!!
Kane Koeneke was very professional and knew exactly what he was talking about. Asked what I needed and showed me a variety of choice. He gave me good opinion on which mattress he thought was the best choice for me of those I tried and they actually matched what I liked
Joy was very friendly and helpful. She was very knowledgeable about the available options and showed me many options fitting my criteria. I would happily work with Joy again in the future!
Kane Koeneke was a very friendly salesman who was honest and didn't try to steer us in any direction we didn't want to go. Very nice experience.
Kane Koeneke was absolutely amazing in helping us fine our new 30 year bed! Recommend 100%. Come in an ask for him. Such a great experience!!!!!!!!! :)
Sara Mettille was amazing! She explained why each bed did and did not work for me and my spouse. Pointed out things we didn't even think about. We can't wait to sleep on our new bed.
Great job Rachel A. Found us exactly what we were looking for in a dresser!
We found an awesome table and Holly was great at answering our questions. She was very friendly!
Sara M. Was super helpful and quick!
Joy is very pleasant and nice to work with.
Kane Koeneke was awesome to work with! He helped us find an extra ottoman for our set and we’re so pleased. Highly recommend
Kane was so helpful!
Joy works very well with her customers.
Sara mettille was amazing!!!! She did a wonderful job!! Would recommend her to anyone!!
Very nice to me helping me find what I was looking for
Fred was amazing, when u explain exactly what your looking for, but not sure the name, just by the feel & the way it sits & he knows exactly. Wasn't the highest priced or the lowest price. It was on sale. But when u tell him u want a specific type of couch & to match & he special orders what u want & matches the fabric. Truly amazing to work with.
Kane Koeneke was awesome! Definitely helped me through the process of finding not just a good but great mattress.
Kane was great! Very knowledgeable of the entire space and helped us fit the space exactly the way we wanted.
Great experience - Kane was so helpful!
Joy was very nice to work with her got us set up with a great couch quickly.
Joy was amazing! Work with her!
Joy was very helpful, nice, and new what she was doing
Holly was great! She knew about the different couches that she felt were the best fit for me!
Kane was the best. He was extremely helpful and knowledgeable. We’re very pleased…5 stars
Associate Val was great to work with and very accommodating. She was very knowledgeable and efficient during the purchase process. Thank you!
JOY WAS A GREAT SALE PERSON 👌 I WOULD RECOMMEND SOMEONE TO SHOP WITH HER..
It was Great working with Joy!
Rachel was so great to work with. Pulled up pictures of our house and helped design on the spot. Was super helpful and informative.
Rachel is awesome and so helpful—this was our second time working with her and she’s the best!
Joy was very helpful and wonderful to work with. Thanks Joy
Joy was very helpful with the shopping experience and very knowledgeable on different materials suitable for our uses
Joy was an absolute pleasure to work with. She helped greatly in finding our new couch!!! Just a pleasure would recommend to everyone.
Absolutely loved working with Val P! She was so patient and walked a mile over that store helping me pick out the perfect pieces! I would recommend asking for Val when you visit!
Sara Mettile, the sleep specialist we worked with, was amazing! She was respectful of our initial thoughts while gently but confidently adding her expertise to our analysis. We haven’t bought a new mattress in 13 years and appreciated her not being a typical “pushy salesperson.” :) Will definitely recommend to others!
Kane Koeneke helped us today. quick, helpful, and put our budget into mind. very easy process, will come again
Kane koeneke did a very good job at showing us different styles of beds and making sure we liked what we got
Kane was great to work with- very helpful in deciding what would look best in our space for colors and functionality!
Kane did a wonderful job not being to pushy and asking all the necessary questions. Great job.
Kane K was very nice and helpful about sales and payment information!
Joy was a great help in finding a chest dress for my house!
Great experience, very helpful!
Really pleasant Joy has me get a good understanding 😊
Joy was very helpful both times in helping us make our choice of table- highly recommend
Joy was super helpful and friendly!
Joy was a pleasure to meet with and helped us out on our furniture selection
Chris was a great help in our purchase
Kane was amazing, so helpful, one likes a firm bed and the other a soft bed! He stuck with us and got the right fit in the end. 👌❤️
We had an amazing experience at Ashley! We work with Kane and he did an awesome job answering our questions and not “hovering” while we were looking. Please request his help the next time you are in!
We had a very pleasant experience buying our living room set. Thank you, Joy, for your help and attention.
Holly Scott provided valuable assistance during my recent endeavor to furnish my new home. Her expertise in interior design and her genuine concern for my needs as a first-time homeowner were evident throughout our interactions.
Joy was very helpful and really nice while she help ring up our new rug we got
Joy was a great person to work with for my purchase this afternoon highly recommend going to her for your purchases!
Kane Koeneke was very helpful and made a difficult decision very easy for my girlfriend and I. Very positive attitude and was able to fit us to our needs for our bed!
Great and genuine service from Kane!
Very friendly and courteous!
Was very helpful and knowledgeable. Took all the time we needed to insure we were pleased.
Rodney was very, very helpful and accommodating. Very pleased and will shop there again.
Joy was a joy to work with. 😁
Thanks Joy! Loved working with you!
Joy
We had a wonderful experience with Joy and Rachel A!
Joy was very accommodating with helping pick out furniture.
Kane was a great help and a wonderful personality!
Great help and advice From Joy
Mislead as to when we could expect delivery. Also mislead on what we would receive for their Presidents Day Promotion.
Val was amazing to work with! She was helpful with picking out our furniture. We had such an amazing experience and will go back again!
Kane did a amazing job helping me pick out the perfect furniture for me and my family
Kane Koeneke helped us buy a sofa set for our new living room, and we had such a fun and painless experience. I not only recommend Ashley, I recommend that you ask for Kane!!
Kane Koeneke was very helpful and not at all pushy.
Personable
Rachel was very helpful
Joy was fantastic to work with. Very friendly. She explained things very well.
Rachel is the best! She helped us arrange a mattress exchange quickly and easily. She was very patient and personable with us, and is very knowledgeable on the brands and models we tried out. 10/10
Joy was very nice and helpful!
Excellent experience! We greatly appreciated Fred's assistance in picking out furniture and fabric for my Mom's new apartment!
Sara M was very kind and helpful with picking out a mattress and even ordering other furniture we’d like. I’d definitely recommend coming to see her if you’re in the market for a new bed 😁
Holly helped me today and she was awesome! She was patient and answered all my questions.
Sara M. was absolutely wonderful to work with! She listened to what I was looking for and my budget and didn't try to oversell me. I highly recommend her!
Sara was extremely helpful and quick when helping me select a bed for a kiddo
Sara was so helpful and knowledgeable. We appreciated the time she took to explain the differences in each mattress and help us find the right mattress for us. We will be back!
Joy was quick to understand our wants and needs. She was very helpful in finding our specific pieces and showing us several options.
Joy was so friendly and helpful with finding the right furniture.
Fred was a great help getting new couches!
Rachel is awesome, 5 stars.
Rodney Gibbons was very helpful finding me guest bedroom beds and a new bed for my grandson.
So I bought furniture from here about a year ago. We had a fairly new dog, he chewed a hole on one couch and dug his nails in the other one to put big scratch marks in it. I remember that I had bought the extended warranty just for this. So I called the store yesterday talk to Holly. She was terrible. Very very rude. Not wanting to help me. And then she tells me don’t you have your paperwork while I was in the car because I had just remembered that I wanted to call there and I said no I’m in the car driving because we are going to have to look at your paperwork. I said you mean to tell me you don’t even have the number where I can call and make a claim? I will never buy furniture here again if I have to deal with her.
Sara is a great person! Makes everything very easy!
Prefer over slumberland
Bought a mattress and bunk beds. Good service.
Joy took time to help me look at many styles of furniture and different fabrics! She was great!
Joy was an amazing sales rep at Ashley! We loved how knowledgeable she was and made sure we were happy with our purchase! Very personable too!
Joy was very helpful with our purchase. Thank you, Rachael
The store manager Rodney was very helpful. He answered all of our questions and made sure we left with the perfect bed for our needs.
Joy was amazing to work with! She was a great help!
Val was awesome helping us find a sectional and a new coffee table! It was a great experience!
Sara did great with helping us pick out our mattresses for our kids!
Kane K was so helpful! So fast and kind!
Fred was great to work with and very helpful while we were picking out a new sectional
Kane was nice and so wonderful to work with! ❤️
Joy was great help!
Sara and Kane are extremely helpful and made our shopping experience a breeze!
Joy was very helpful it was a wonderful experience everything went well. She helped me purchase a love seat and a table and she was excellent and precise well doing so.
Kane Koeneke, was very kind, curtious, and was more about us and our needs, making sure we felt comfortable in our purchase. Very professional!
Kane Koeneke did a very great job with assisting us! With us lugging around impatient kids, he was very quick and had everything done in a very timely manner! He was awesome!
Did a great job helping me pick the right furniture I needed. Overall a very good experience!
Joy was great
Joy was wonderful and helped me find an office desk.
Rachel was absolutely 💯 helpfully to me. Very friendly and patient with my changing my minds on items. She told me of every option I had in the items I was wanting. She was alot of fun to work with at my shopping.
I am very pleased with service by Joy.... first time shopper, shall return.
Joy helped us find what we want. We appreciate all her help. 😊
Holly was amazing. She took the time to listen to our needs and helped us find the perfect furniture set for our home! So happy!
Holly was amazing! She Helped us pick out the most comfortable recliner!! Super nice and friendly service
Joy was amazing and helped us pick the right furniture for us
Sara M. was super helpful in helping my son find a mattress that will work for him and last for a long time!
Rachel was very helpful finding what we were looking for &!going above and beyond. Highly recommend checking out Ashley Furniture
Had an excellent experience at Ashley home store in Cedar Falls. Rodney was extremely helpful and made our shopping trip a breeze. Would highly recommend. By far our favorite furniture store in the area now, for both the large selection and high focus on customer care.
Sarah was great to work with, knowledgeable and had great suggestions
Was a good experience, definitely a good place to come for any house hold items
Very good to work with
Rodney Gibbons was a really big help!! He helped me find a great deal on a coffee table set. Not only did he help me find a great deal but the set matched the rest of my living room!
Rodney was great to work with! We appreciate his help finding our new bed!!
Sara was Very professional. Excellent to work with.
Sara helped me out and I got a new matress
Sara M at Ashley!! AMAZING!!
Rodney was great to work with. He was very personable and willing to take time to answer all of our questions. Will definitely go back to Ashley's in the future.
Had a great experience, Chris was extremely helpful and made the furniture shopping experience enjoyable. Gave us information on the sales and where the items we were looking for were located, and just let us browse around at our own leisure. Visited other furniture stores during that day as well, and the sales staff would not leave us alone the whole time, so we could find what was right for us. Had a great experience. I really enjoyed the relaxed yet informative sales experience with Chris and will definitely be back
Kane was so helpful getting my furniture all ordered after my house fire!! Definitely recommend!
Joy was the best!!!! Showed us all options!!
Joy was awesome! Super nice and helpful!
Joy was very helpful and kind she helped me find exactly what I wanted. Thank you!!
Rodney was very helpful in our purchase of a new bed. Thank you!
Great customer service from Valerie! We really didn’t know what we wanted when we walked into the store. She showed us several different options which helped us figure out what worked the best for us. Thank you for all your help!!
Joy was very pleasant and helpful. Plus I got a free Stanley mug .
rachael found me a great twin bed frame and recliner at great prices!!!
Kane Koeneke came to our rescue!! We have been looking for a simple black reclining couch and matching chair for over three weeks. Kane came up to us in a friendly manner (not all in your face sales person) and asked if he could help us. I said we're looking for the impossible and Kane responded "oh that's not impossible " He immediately took us to exactly what we had been looking for! Prices were great, Kane was great and now mission accomplished. Thank you Kane for saving the day!
Fred was amazing with helping with a couch!
Joy was the best!! She was patient, kind and just let me ask the questions. Lastly very knowledgeable. Go check her out at the University Ave Ashley Furniture, u won't be disappointed!!
Joy was wonderful to work with! She was patient while we figured out what we wanted. Highly recommend her when shopping at Ashley.
Salesman was excellent
Quick fast and honest, thank you Kane!
Kane was great help!
Val did an awesome job getting us in and out of the store quickly with our sale!
Kane Koeneke is the absolute best! So informative. He listens and was not pushy. Loved working with him and will recommend him to anyone in the future!
First time buying at Ashley in Cedar Falls and Kane was amazing. Completely understood my needs and was not pushy with us on this purchase! We will be back for sure for our bedroom furniture!! Thanks Kane
We had a great experience at Ashley Furniture. The sales clerk was pleasant and worked hard to get us what we wanted. Would highly recommend them for any furniture needs
Enjoyed the experience at Ashley Furniture and working with Rodney to help us with our needs. Thank you!
Very helpful, Sara found our perfect fit!
Recently bought a home and in need of some furniture! Stopped in looking for a couple of pieces to match our current couch and Rodney Gibbons took excellent care of us! He quickly found the matching pieces and walked us through the process. We will be back to work with him again for future purchases!
Friendly and quick service!
Kane Korneke did an amazing job and was able to price match for us and help us understand the different fabric codes
Kane was super friendly, knowledgeable, and efficient. He was able to get my fiancée and I exactly what we wanted. We will definitely look for him on future visits, and you should too if you want someone to go above and beyond!
Kane was so pleasant and efficient. He applied extensive knowledge to go above and beyond helping us to furnish our new house. Would definitely recommend family and friends talk to him for their furniture needs! I would know they were taken care of and it would be a simple and smooth process with Kane!
Great assistance with purchasing dining table and recliner! Thank you for the help, Kane!
We worked with Rachel, and she was very informative and helpfu!
Just purchased my first couch and the process was so easy! Kane Koeneke was so wonderful to work with, very honest and patient with all of my questions.
Kane was awesome and pointed us to exactly what we wanted
Sarah helped us today and she was very informative and helpful.
Loved it! We found the perfect living room furniture here for less than the furniture outlet! Also, was so impressed with the white glove delivery.
Sara Mettille was great to work with and fit us with a perfect mattress!
The purchase experience for our couch, loveseat and new mattress was excellent. Our salesperson was Kane Koeneke and he gets a 10 out of 10 for being a great help.
Kane did a fantastic job!!
Kane was great help. Thanks
You guys did a fantastic job of helping me with my purchase.
Holly was so very patient with showing me options and explaining things and very nice to work with. Sara in mattress department impressed me 1 yr ago with her expertise and evaluation that I also returned for a new bed when needed. She is a rockstar in her department!
Kane is awesome.
Rodney was great! Had a great attitude. We were in and out.
Chris was amazing. Best costumer help experience ever. Nice, funny, and so beyond helpful!
super friendly. especially that dude kane
We absolutely loved having Kane help us! He was so great and got us exactly what we wanted!!
Kane was the greatest salesman! We left with the most perfect couch purchase and he was able to do some perfect calculating on finances to make everything work for us. 10/10 experience. I was also encouraged to take my time and to test out lots of options which was different than my other experiences!
Kane was outstanding to work with! He worked to match a competitors price and get us the best deal. We love our new bed!!
Chris Lattimer went above and beyond and helped us find and order all the items I specifically wanted. They arrived on time, exactly as expected, and we are very happy with our purchase. The gentlemen at the loading dock two weeks later was efficient and knowledgeable. A very simple process! (I even think I want 2 more chairs!)
Rachel Allen was the best. Helped me a couple times deciding what to buy. Gave me suggestions and moved chairs around for me to envision better. When problems arose she was the one that got corporate involved to fix it. Carrie Lynn was the one who fixed the error. In regard to the error. I initially ordered 8 side chairs and 2 arm chairs. The next day I decided to cancel 4 of the side chairs as the guy making my table could make a 7.5 foot bench. I called at 9:00 AM on 12/13. The gal said it was done. I confirmed she canceled the correct chairs. She quoted me $684… back. After thinking about that I realized the amount was too much. I called CS back. They said the gal canceled 2 of each type of chairs. Wrong. She said she fixed it and would have the initial gal call me back as it was her error to fix. In looking at my bank account the next day I didn’t see a change and I called back. The order was not changed. They immediately forwarded the call to Rachel. Rachel got to the bottom. Later this week I called delivery to make sure the correct chairs were on the delivery agenda. They were - and that gal was a peach too.
I’ll start off by saying if I could give 0 stars I would, but 1 was the lowest it could go. I ordered a sofa, loveseat, and a chair and qualified for in-home delivery and set up. 1. When the delivery day came, it was raining outside and the furniture was not covered. They carried it in straight through the rain. 2. They were unable to get the loveseat and sofa through the door frame. I took the door off the hinges to help the situation, and I asked them if the legs could be taken off and try that way and they refused to take off the legs of the sofa and loveseat. 3. One of the workers was trying to carry 4 cushions at once and ends up dropping two of them on the wet driveway. They threw the wet cushions with dirt on them on the loveseat/sofa and walked away like nothing happened to try and avoid the situation. The clean cushions did not get arranged where they were supposed to go and they were left in a giant pile for me to go through. Frustrated by the whole situation, I told them to leave the furniture in the garage. I was told I would have to wait several weeks for a technician to come and look at my cushions and for them to be ordered. I ended up having to go out of my way to call people to come help me. The legs were attached by a simple bolt, took less than 5 minutes to take off all the legs and we were able to get the furniture through the door frame and into the house. Horrible experience. I paid for what I thought was going to be a professional in-home delivery and set up. I got a rushed in-garage delivery, my furniture was damaged, and left scattered everywhere.
Walked in looking for a bedroom set. Holly found us a beautiful bedroom set. We moved on to purchasing a tv stand with a fireplace. Holly helped us to find an amazing deal on some fine leather seating for the family room. Next we were off to the sleep center where Kane used his expertise to find us just the right mattress. Can’t wait to try it out. He took his time and his unique salesmanship helped keep mine and my wife’s preferences unknown until he had us settled in to the perfect firmness and mattress. Kane and Holly are the best!
Kane was amazing to work with! He listened to our needs and helped us to quickly find the best loveseat for us. He was also friendly and personable.
This is our 2nd time purchasing furnishings for our home from the Ashley in Cedar Falls with the help of Sterling P. She has made both experiences very easy and we truly appreciate her honest opinions when going through the selection process.
Had a great buying experience with Chris. Very patient and knowledgeable. Shout out to Ryan in shipping. Great company to work with.
We had a wonderful experience at the Cedar Falls Iowa store with Rachel as our sales associate. She listened to details of what we were looking for and helped us find the perfect living room set.
Very helpful and kind! Made it a pleasant experience. Would work with again :)
Kane Koeneke was super helpful and Friendly.
Kane the Assistant Manager took time out of his day to help my wife and I find a table for thanksgiving while on the road from NC to Iowa. He saved our Thanksgiving and was extremely attentive to what we needed . He def deserves a raise for what he did for my family . His customer service skills were stellar ! I will only deal with him in the future.
Our sales consultant was absolutely amazing and helpful and recommended Rachel to help you with your furniture buying
Kane was so helpful in helping us find a dining room table set for our new home! He made it so easy and he was very knowledgeable on everything in the store. We will ask for him when we come back!
Kane was wonderful to work with. Very knowledgeable and patient with our decision making process. We will be back for our future furniture needs!
From the moment we walked in the door at Ashley Furniture, Holly Scott was incredibly welcoming and helpful. Once we told her what we were looking for, she gave us a very efficient tour of items around the store that met our guidelines. Her expertise made the decision easy, and we are very satisfied with the experience and our purchases.
I had a wonderful experience working with Val to pick out a new couch and love seat. She was such a pleasure to work with! Delivery and set-up was very easy; delivery went smoothly and was on time. I very much appreciated the great customer service Val provided!
Holley helped us pick out rugs and 2 bedroom suites. She was awesome, and the furniture looks great. Thank you Holley for the great job.
Kane was extremely helpful! and was able to get things done and delivered very quickly! Very happy with price as well! Thanks!
I had prompt service with all questions answered completely. Will do further business with Ashley Furniture due to todays service provided.
Would totally recommend Kane koeneke to help you with all your sleep needs
Kane Koeneke is absolutely wonderful! Fun, knowledgeable and very nice. Highly highly recommend him!
Excellent service. Cert friendly and not pushy sales. We highly recommend!
Kane was a great help
Kane Koeneke did a great job assisting us today!! So helpful and knowledgeable.
There are good prices here, honestly I was surprised. I felt really pressured and uncomfortable by staff. Especially when we implied we did not need help several times. We couldn’t really enjoy some of the furniture because I couldn’t even have a private conversation with my spouse, which is disappointing.
Great experience and Sara really knows what her products are all about.
Look, I’m not an Ashley store fan at all. However this was my first time having someone like Sara to work with. She gave us superb customer service. Excellent to work with, very knowledgeable and made awesome movie references which we love. She would not have let us leave without finding and bed for the two of us to both enjoy. We wound up getting a fitting and it worked out great. We liked her so much we asked her to sell us our bedroom set. She said it was not her fortay but she had some serious knowledge of that as well! We really appreciate you Sara. We would not have continued to shop there if it wasnt for her. Our first experience was not so great! She definitely earned our business she loves what she does and it shows.
Rodney and Elizabeth M were awesome in helping me get my new couch.
My experience picking out a bedroom set and mattress was a great experience and easy! Sterling was very friendly and helpful in helping me choose the bed and dresser. Sara was also friendly, knowledgeable and helpful in helping me pick out the best mattress. I would definitely recommend anyone shopping at Ashley in Cedar Falls for an amazing shopping experience!
The store was well-organized, and the staff was friendly and helpful. The store had a great selection of products. Danielle was knowledgeable and super helpful, which made my family’s shopping experience stress free.
I needed a chair, and I found exactly what I needed at Ashley’s in Cedar Falls. Rachel was very friendly and professional, and got me taken care of fast and easy. Thanks, Ashley. Thanks Rachel.
Rachel Allen was a great person to work with at the Cedar Falls store. She was knowledgeable and friendly!
Val helped me pick out leather furniture last weekend. My first time buying leather, also my first time at the store. She was extremely knowledgeable and made great suggestions. She took extra time to follow up on the scheduled delivery. The new furniture is so comfy. Thanks Val for the awesome service!
My consultant was Sterling and she did great. She is kind, helpful and attentive. She is a new employee, but when she gets some experience, she will be a rock star!
We went to Ashley Sleep Shop after my parents had a great experience there and because of the selection they have. Sara in the sleep shop takes great pride in making sure everyone gets into a bed that works for them. She is very knowledgeable and will teach you a few things you didn’t know about sleep. Make Ashely Sleep Shop with Sara the only place you look for a mattress.
Kane was great to work with! Very friendly and knowledgeable on products!
Sterling was very patient and extremely helpful in us choosing the right couch for our living room.
Sterling was incredible! Worth asking for her when you walk in! Store was huge with nice furniture!
Kane from Ashley in Cedar Falls, IA was extremely helpful when we were there today. I had a pacific feature in a bedroom set and he was able to take us right to the set that fit our needs. Can’t wait until our set is delivered!
We went in looking for a dresser, and ended up with a bedroom set. Love how Sterling Perkins helped us through the process. She was so fun to work with. Thank you Sterling for all of your help!
Rachel led us directly to the item we had found online, shared a couple helpful hints for cleaning, rang us up and set up delivery in no time at all.....great experience from start to finish!
Friendly and knowledgeable associates. I found what I was looking for right away.
Rachel and Kane helped us with a new recliner, couch, and bed. Super quick, efficient, and knowledgeable. Pickup was smooth and easy as well.
The store is clean. There are many options available. The staff are friendly and knowlegable about their products, but very aggressive. As a customer, you feel like prey. They stalk you around the store, which has a tardis like "bigger on the inside" feel. We felt the need to sneak away before the staff could move in for the kill.
Came in looking for two nightstands for our primary bedroom. I had been looking online for a set for months and just couldn’t commit to anything online, as we’d have to pay more for shipping and assembly. I came into Ashley and met Sterling. Told her the vibe I was going for- she walked me around the store and we came up with 5 nightstands I liked. Narrowed it down to 2 options, finally pulling the trigger on the one. Purchased them and will picking them up when they are in stock in about a month. I appreciated how Sterling took her time to let me figure out which one I wanted to buy. She let me love/hate each set she showed me. Took the feedback and used it to show me the next option. Whole thing was quick - I think I was in the store for maybe 30 min and we saw the whole showroom plus the back outlet area. Definitely will be back when we are ready for some new furniture pieces, and will be working with Sterling again.
Wonderful experience working with Kane. He went above and beyond finding the items we were looking for.
Great customer service. Thank you and I look forward to our new AMAZING custom sectional.
Very helpful!
Kane was amazing, made buying a couch fun!
Kane was great to work worth! Very helpful and knowledgeable.
I had a great experience, I had Sterling help me and she did an amazing job. Love it when an employee is extremely nice, knowledgeable, and will go out of her way to help.
Extremely helpful and nice.
Absolutely loved our experience from beginning to end! Danielle P. took such good care of us! We loved that they offer different lines of furniture! The selection is incredible! Love, love, love our new sectional!
Had a great experience shopping at Ashley in Cedar Falls. Kane was VERY knowledgeable, and we got a great deal. Looking forward to the new Waterloo location, we will definitely return for our sectional.
Kane did an amazing job. 10/10 Will return
We had a wonderful experience today. Sterling and Danielle were the best to work with. Sterling is new here, but her past experiences have made her very knowledgeable with Ashley furniture. Danielle was very matter of fact and just as helpful, which I loved. Their personalities made the shopping experience so much fun, even with a 3 year old. I would recommend asking for either of them any chance you get!! Thank you ladies so much!
Rachel is the best sales person I have ever had the pleasure of working with. With the purchase of a new home, we were in the market to furnish a number of rooms. Rachel is super friendly, was patient while we made decisions, suggested items based on our style preferences she gained from asking us questions and she found us the best pricing on the items we chose to purchase. We had also been looking at a competitor for furniture but Rachel kept us coming back to Ashley Furniture instead. I have recommended the store and most especially Rachel to friends and coworkers who are in the market for furniture. We will continue to purchase our furniture from Ashley as long as we can work with Rachel. Stellar employee and super nice person. Thank you Rachel.
Chris Lattimer was an excellent sale associate, me and my partner really enjoyed speaking with him and he was very polite and helpful.
Very well explained experience and the employees were fantastic to talk to. It is recommended, plus they have a very nice spread of furniture.
We worked with Chris and he was so great! He’s fairly new there, but I felt like he was really knowledgeable of everything. He had a great sense of humor which we appreciate! He made our experience very enjoyable! We went in looking for recliners , but ended up buying a table and chairs and barstools! We will definitely be coming back! Another great thing is that most the furniture is in stock so you don’t have to wait so that is a definite plus when you are needing some furniture!
Stopped in today to get my dad a very specific recliner. Kane Koeneke met me at the front, listened to what I was looking for. He asked important questions about my father so he made sure we were getting the right chair for his lifestyle. We FaceTimed with my dad and Kane explained everything very thoroughly. This was the the easiest furniture shopping experience I’ve ever had!
Danielle was simply amazing to work with. She was sincere, actually listened to what we were looking and answered our questions. We originally started with another associate who was only interested in a sale and not our needs. We started out looking for a bed and with Danielle’s help, walked out with a bed, dresser, 2 nightstands and a sectional! She was delightful, helpful and made what started out as an unpleasant shopping experience to a stellar one! We will be back and I will ask for only Danielle! Also, it should be noted the Assistant Manager was a gem as well!
Rachel did an amazing job showing us furniture with great follow up and allowed us to look around without feeling pressured
We had a great experience and an amazing salesman. Five stars for sure.
Lane helped us tremendously. He went above and beyond by looking into what we needed before I made it to the store. Was never pushy or trying to oversell anything. We are very thankful to have him helping us.
Tom Bigler was extremely helpful and professional in helping us find a new sofa and chair.
Rodney was extremely helpful and knowledgeable. He also gave one the feeling that he enjoyed what he was doing, and the product he was selling. He was able to answer all our inquiries. So far we love the mattress we bought and are enjoying the adjustable bed base. Thanks Rodney, for making mattress buying a pleasant experience!
This process was seamless all thanks to Kane. If it wasn’t for Kane, my husband Ryan and I would either still be aimlessly wandering the store or potentially would have left without a sectional. We left Ashley today with the perfect sectional for not only our living room, but also our lifestyle thanks to our burrowing little Shihtzu! We felt like he took our requests into consideration and actually found pieces that we were looking for rather than feeling like he was just trying to make a sale. So grateful for Kane and this store! Can’t wait to get our sectional delivered :)
Kane Koeneke was very helpful and easy to work with!
Very great experience
Kane was absolutely amazing! He had every answer for every question without hesitation! Incredibly knowledgeable of everything in the store! We are beyond impressed and pleased with our visit today! Love the honesty as well!
Rachel Allen in the Cedar Falls store was amazing to work with. She helped to locate exactly what I wanted and went out of her way to even help to look for another item we didn't even want to purchase the day we were there but she still took her time to help us with it. We will definitely be back to work with her when we are ready for more furniture. Thank you Rachel for a great shopping experience in your store!
They don't deliver on their promises. Bought my stuff there and they had no problem taking my money. I scheduled delivery and they didn't have half my order on the truck when they showed up!!!! I paid a friend to go pick up my tables lamps and rugs!!! They still haven't gotten my bed together and it's been 2 months since they accepted my currency!!!
Great experience working with Fred. We found the perfect sofa, chair & ottoman for our home. Very knowledgeable & friendly. Highly recommend.
Rachel Allen 10/10 - I had my mind already made up when I walked in, but she made sure to explore my other options within my preferences and budget. She made the purchase quick & easy and was very easy to work with.
Rachel Allen helped me choose my new Lazy Boy power recliner. She listened to my needs and walked me over to the chair I bought. I tried a couple others out but always came back to THE ONE! Thanks for being so attentive to my needs Rachel. If I should need anything else I’ll be checking in with you! God bless.
Kane Koeneke was very professional and helpful with our purchase. He showed us choices and was very patient with our needs. We will definitely be returning for future purchases to this store.
So the people are great but the product is wrong. We have now purchased two rugs from here we bought a 5x8 and it measures as a 8x10 even tho the upcs match and the other was supposed to be an 8x10 and we got a 8x11 which is an odd size. Luckily the room is big enough but somebody needs to fix that
Kane helped me through choosing a new mattress. He made the whole process pleasant and informative while keeping me and my health needs the highest priority. He spent well over an hour helping me and gave me his full attention, also showed me all the options available. I'm glad I shopped here.
Had a great experience here! Rachel was kind, extremely personable, and knowledgeable. Thank you!
Had a great experience with Rachel right off the bat. She asked great questions about what I was looking for and after reviewing pictures of the space, led me to several great options. She has a great eye and knowledge of the products available!
Was real patient with helping me and my fiancé picking out some sets for our living room and was just real friendly and funny would Recommend him to anyone for help
Kane Koeneke went way above and beyond to make sure I purchased exactly what I needed and was looking for. Kane is very professional and great at his job!
Kane Koeneke is literally the best to help me find the perfect bed set for me! He was so understandable, nice, and cared about my concerns/needs for a new bed since I have back/neck problems! I definitely recommend Kane if you need a new bed 10/10!!!!
Rodney is always helpful and great to work with. Highly recommend!
Was helped by Kane and he was very friendly and extremely helpful
Rachel Allen was awesome to work with
We recently purchased a bed from Ashley Furniture and had the pleasure of working with Sara. She was incredibly knowledgeable and helpful in finding the perfect bed for us. Since sleeping on it, we've been getting the best sleep we've ever had. Thank you, Sara, for your excellent service and expertise!
My wife and I had a good experience at Ashley in Cedar Falls finding the furniture we wanted for our new living room. Rachel helped us out and she had great taste and could take our ideas with her own to figure out perfectly what we needed and what would look good. She was helpful and very easy to work with! Prices were pretty comparable to others with good quality. Definitely check it out the next time you need furniture.
Kane Koeneke was very personable with excellent knowledge of the products. Didn’t feel pressured on any particular products. He asked what we were looking for and helped us pick what worked best for us.
Had a amazing time today with Rachel and Sara M. Thanks for getting me together. Truly appreciated the help.
Our sales lady Rachel was kind and really helpful in finding the exact furniture that was required for our needs. Thank so much Rachel for the amazing help and patience with the time.
Kane was absolutely wonderful to work with. He was very knowledgeable and personable. We had a great experience because of him.
Our experience was wonderful…. Starting with Sara in sales with her sparkling red shoes she obviously made a sale to us…. The delivery team, who just left, were very friendly and respectful…. DeQuan and Andrew did a wonderful job…. We will do business with Ashley Furniture again…. Thank you for you tremendous service!!!
I walked in when nobody else was really in shopping and it was close to closing time. Of all the people at the front nobody stepped up to helped me because I probably looked like I wasn’t going to buy anything. KANE KOENEKE assistant manager seen me in clearance and instantly asked me what I was looking for. He found me a good price and 20 minutes later I bought the couch in full. I was so ready to just not have to worry about looking for a couch anymore and he took that pressure off my shoulders, all with confidence and a good attitude. Thank you sweets!
Rachel did a great job of showing us options for what we wanted. She was not pushy and let us have time to think through our options. We loved our experience at Ashley and can't wait for our new furniture!
Sara was beyond helpful in finding us the perfect mattress for us specifically. She gave us space and gave us options to try without bias. She was funny and was very knowledgeable on the products. I would recommend anyone go in to Ashley furniture in Cedar Falls and ask Sara for her advice.
Had a great experience with Kane at the Ashley sleep store. Needed new mattresses for our kids and unsure what would be best for them without spending a fortune. Kane was extremely helpful and listened very closely to what we were looking for. He didn’t try to sell us something we didn’t need or something over our budget. He is extremely knowledgeable with a great sense of humor. His demeanor and humor made mattress shopping painless and even kind of fun 🤩
Amber was amazing! Very knowledgeable! Definitely recommend!
Kane koeneke was great to work with. He asked teh right questions to help us get what we wanted.
Kane Kowneke was very patient and worked with me until I found my dream sofa
Lane Koeneke was a great associate to work with. He quickly found my account, got me the sofa I was looking for, applied my warranty replacement credit, and got me back on the road all in 10 minutes!
When you try to buy local & you wander around for 15 min. Even have a manager walk by...you get a "hi"......You know they're busy ...but wouldn't you expect an acknowledged comment " someone will be with you momentarily" or something more than a hi? As in, we see you & we will help you? I might as well shop the internet & website. Ice been in sales al my life. I know customer service. They need a nudge.
Very attentive and easy to work with. We had a great experience and will continue to buy from this store ask for Rachel Allen and I promise you your experience will be top notch.
Great experience! Rachel Allen was knowledgeable and patient with us as we took quite a while to choose a sofa and loveseat. Wonderful to work with. Highly recommend.
Kane Koeneke did a great job taking care of our needs. Very friendly and helpful.
We had a great service Kane Koeneke did awesome on helping us choose couches
Kane Koeneke was amazing. Very helpful and easy to deal with. Will definitely go back for further purchases.
Kane was very helpful and kind to work with!
Rachel Allen was very helpful and let us have the space to figure out what we needed while still checking in to answer any questions we had.
Rachel was amazing to work with! She listened to my ideas, looked at pictures of my living space, and came up with just the right pieces!
I'd never been to this store before and when I walked in I discovered it was a huge place to shop. The staff there is friendly and helpful. And I've found exactly what I wanted..
Had a great experience shopping at Ashley's today. Kane was very helpful assisting my wife and I. He was professional in every sense of the word. Well informed on the products with first hand knowledge through personal use.
The salesman was very friendly and helpful. He drew the space on his computer so we knew where to place the new furniture and how much furniture would fit into our space. He also helped find the right pieces of furniture that would go together.
Valerie Pausche was wonderful! Very helpful, but not pushy at all. I would definitely recommend!
Great customer service and large selection to choose from. Highly recommended Kane, he had great energy for an early Sunday morning! I had to give 5 stars because I wasn’t able to pick 6!
Sara does a great job at finding the right bed for you in your budget. If you wake up with body pains let her help you find the right bed that fits you.
Bought a living room set a couch and 2 over sized chair recliners. Had a few months, all padding fell to bottom of cushions, wooded structure coming apart, now wiring issues with power recliners. Bought extra warranty. Nobody will stand behind the products. Warranty company sent parts to us for replacement but will not come out to fix. Will never buy from this store again!!
Wonderful service! I can’t say enough about Rachel Allen. She showed me every table that remotely was what I told her I wanted. The delivery guys were very polite and set up just like I wanted it! My dining room table and chairs are very well built and gorgeous!! Best time I’ve had shopping for furniture! Thank you!!
My mother went in looking for a bed and dresser and we were helped by an associate named Joy. She was very friendly,helpful, and very courteous and helped my mother find the perfect outfit..Thank you Joy
Holly S. was very informative and helpful in helping us decide what we were wanting and looking for for our new couch and love seat She was not pushy just gave us the facts, information about the items and we were able to make our decision easily. Thank you!!
Kane was awesome to work with!
Not a single person approached us until we had been in the store for 45 minutes, they were all sitting at the desk in the center of the store. We were looking at mattresses, once again no one had stopped to ask if we needed help, no signs were posted, and as we tried the last mattress an employee came in and rudely told us we were not to lay on the mattresses as this was a sanitary environment and if we wanted to shop mattresses we needed to ask for a mattress specialist. She asked what we were looking for and originally we were looking to buy a $5,000 couch set and a $2,000 mattress but after her rude comments we left and will be going elsewhere to spend our money😊
We had Kane as our salesperson and he was absolutely wonderful! He helped us so much and it was an easy process.
Sara at the Cedar Falls Store is the most knowledgeable sleep specialist I've ever met. She helped us find the perfect bed! We love our PURPLE. You have to test it to feel the difference!
Kane was extremely educational and realistic with showing us furniture that would best work for us. Was not pushy whatsoever and gave his personal opinion as if it were him purchasing it. We will definitely be coming back just for his customer service.
Sara Mettille in the Sleep center was very helpful and took the guess work out of buying a new bed. She definitely knows what she's doing. Thanks for the great service!
Wonderful & helpful people. Will buy there again.
Sara Mettille was awesome in answering my questions and making my purchase simple painless 😅
Fantastic store great service wide selection of top quality furniture. l was able to locate all I was looking for in one store.
Danielle was extremely helpful and very patient as she helped us find what we loved! Super excited for our new Beautiful Lazyboy Sectional.
I helped my 89 year old mom and 94 year old dad shop for a kitchen table and chairs set and matching tv cabinet when they had to downsize to make a move from their home of 40+ years to an independent living apartment. We worked with @Kane Koeneke at the Cedar Falls Ashley Furniture store. Kane was absolutely awesome to work with! We had rung up the order and paid for what they had picked out. But then mom saw something she liked better and Kane was so very patient in making the changes. And believe it or not, it changed one more time and he had to ring it up once again. But again, Kane was great. This is an excellent example of what great customer service is all about. Those of you that don't have a clue as to what good customer service is all about, you need to take a course from Kane!!! Mom and Dad love the new furniture by the way. I highly recommend this store, but you have to know, I will always ask for Kane as long as he is there!
We had a great experience! Elizabeth Myers-Schmitt helped us find the perfect recliner and made the process so easy and smooth! She was very knowledgeable and we are so happy with our purchase!
We want to thank Liz for helping us pick out a new recliner for our living room. She is very knowledgeable about the different brands available on the show room floor. She was very patient with us to make sure we picked out the recliner that is right for us.
We went in looking for a very specific couch for our living room. Rodney was extremely helpful, patient, and so easy to work with. He was not pushy at all and helped us find what we were looking for. He was knowledgeable and answered all our questions.
Purchased sofa today and got excellent service from Tom Bigler!
Amazing workers Kane and Sara helped us get a great bed. We got Purple brand! Thank you guys for your help!
I recently purchased the Zardoni charcoal sofa and accent chairs for the Cedar Falls Mayor's Office, and am very happy with the style, quality and value of these items. The Cedar Falls Ashley Homestore was very easy to work with, and delivery was excellent. I appreciated that I could track the location of the delivery truck in real time on my phone! The entire process was top-notch and I look forward to more purchases from Ashley Homestore in the years ahead.
Tom Bigler asked us questions about what we wanted exactly and showed us examples of what was available to us. Thank you.
Go to Ashley...ask for Rachel. She's the very best. I had an idea of what I was looking for, thought I had found it but she could tell I wasn't over the moon. More like "it will work". She kept thinking of different ideas and showing me several different displays but what was impressive is that she actually evolved her suggestions as she listened to my responses. The final pieces I bought were because she heard what I liked and listened intently, even when I was just rambling...she heard things I didn't even realize I was saying or knew I wanted and absolutely nailed the recommendation. I couldn't be happier with my purchase. We actually came back the next day and my parents bought furniture for two rooms of their house because of Rachel.
good inventory helpful staff
We enjoyed working with Rachel! Fun, down to earth and knowledgeable! We're looking forward to getting our new furniture! Thank You
Thank you, Holly, for helping us find the perfect media chest for our new TV! You made it all easy and enjoyable, and we look forward to working with you again! . . . . Rick and Sarah Thuesen
The sales person Sara is great to work with. She helped us find the perfect mattress. She is very knowledgeable!
Rachel helped us pick out a wonderful sectional that we are super excited for! Thanks Rachel!
Went to Ashley to look for a kitchen table and was happy to say I found the perfect table for our newly remodeled Kitchen. Want to thank Tom Bigler in Cedar Falls store for his patience and letting us look around by ourselves but was right there when I had questions on anything we was interested in maybe purchasing. Tom Bigler did a great job! First experience in Ashley and was a great experience overall!
I have to give a big thank you to Sara Mettille who was supper professional, knowledgeable, and kind with helping me pick out what I needed. I had some questions and concerns but she answered them with confidence and didn’t make it seem like it was silly to ask her. Thank you again for your assistance and I will gladly do business with you in the future.
Danielle P. was very helpful in getting us a floor model recliner when none were in stock in their warehouse. She was helpful and pleasant the whole transaction. I would definitely recommend her and shop here again!
I am 40 years old and this is the first time I have been furniture shopping for myself before. I had the best experience. Danielle Perkins was so easy to work with and knew exactly what to show us after we told her what we were looking for. Thank you so much Danielle!!!
I started at furniture row but they were rude and didn't really engage with me while trying to buy a bedroom set and living room set decided to check out Ashley Furniture was greeted at the door by Tom Bigler very friendly really knowledgeable not pushy and very patient with my wife and I while we decided what we wanted he made everything as easy as possible even stayed a little passed closing time for us to wrap everything up furniture row lost a huge sale we got better quality stuff and cheaper delivery customer service is key would definitely recommend Ashley Furniture and asking to work with Tom Bigler
Tom was a great representative of your store. No pressure and he let us walk around and try all the sectionals that caught our eye. He shared with us those things that mattered to us without trying to oversell. It was a great experience and it was a pleasure to get to meet and interact with Tom.
Kane was very helpful and knowledgeable!
Bought from an affiliate of Ashley. So an approved Ashley dealer. Haven’t had great outcomes. Couch’s stitching’s aren’t solid and will Frey very quickly if used as your everyday couch. Not just set in a formal living room. The electronics on the recliners don’t work well or for very long. Says can have any repairs done by any Ashley store or certified affiliates. Yet to see as my warranty will soon expire! Will never consider Ashley again for the price of this set. Same set as Shirley!
Fantastic customer service, knowledgeable and very helpful. We found the couch that fits all of our needs quickly and efficiently!
The in store experience was fine, but any customer experience after that has been dreadful. We have been waiting for our couch (which arrived damaged) to be fixed for 3 months. We had an appointment that someone was finally supposed to come last week to fix it, and it was a no show. We were never even called to reschedule. If you try and call for help, you are sent to wait on hold for one hour for customer service that can not even do anything. Spend your money somewhere else. (We would love for you to come fix our couch or call us back!)
Tom B. was great and our experience was pleasant. He gave my husband and I space to look around and discuss various product, but was near for questions when we needed him. He was extremely patient as we went back and forth and narrowed down options. Great salesman and store. Thanks!
Kane was phenomenal. We had an issue w delivery and were disappointed. He made sure we were credited for the delivery fee and helped us finance a better couch. Very happy!!!
Tom B was a great help to us! We were torn between three sofa options, and he patiently helped us weigh the pros and cons of each! Eventually (an eternity of indecision later) we found the couches we needed for our new home. Great customer service!!
This place stresses me out. The salespeople will not leave you alone and follow you around the store. I think I really could’ve found something I liked but I just wanted to get out of there and stop being followed around. We went in 3 times and all 3 times the same thing happened, salespeople were literally lurking at every corner you turned.
Rachel helped us out - great experience! Let us roam around freely but was nearby to help with any questions. Great selection and promotions, we felt like the prices were very competitive. Rachel had everything ordered quickly, we will see how delivery goes!
Great experience shopping for our living room furniture with Lizzy! She’s great at putting pieces together that look amazing. The team at Ashley’s actually moved a few chairs and tables from all over the store to put a living room together for us! We’ve never had any store do that for us before! All of the pieces we chose were available the next day for pickup which was great for us. We will definitely be back!
Tom was such a great help from start to finish. He explained everything thoroughly and checked in frequently while we were shopping. We purchased a sectional and it ended up being too big for our living room. Tom was very patient with us and did not give up until we figured out a different solution.
Our Sale representative was great, Holly made sure my family left with what we wanted for our new furniture and dining room. She made sure to ask questions as of what our home looked like such as living room color and cabinets to make sure things matched our home that we were buying.
Val is an amazing salesperson! Very knowledgeable, welcoming and goes above and beyond to ensure you're getting exactly what you want at an incredible price! I would recommend her to anyone with furniture needs! Well definitely be coming back to see her!
We had a great experience shopping at Ashley furniture store with Rachel, our sales associate. Rachel was very friendly and knowledgeable. Rachel made our experience pleasant and hassle-free! Recommend shopping at Ashley and for great service ask for Rachel!
Bought a beautiful couch at Ashley in Cedar falls today. Val was absolutely great to work with me. She was knowledgeable and gave me a great price! Thank you for an enjoyable experience!
Although there were no Bravado recliners on display, Zane K. found a comparable one on the showroom floor. He was very patient and kind as I made my decision to purchase a pair of recliners. We love ❤️ 😍 💖 how our new recliners feel and look in our living room. Thank you so much. Zane and Ashley Home Store!!
Had the opportunity to work with Rachel on a recent purchase. Rachel's knowledge of Ashley products and friendly nature made our experience much less stressful then we encountered elsewhere. Highly recommend Rachel for your furniture shopping needs. Thank you so much Rachel!
Liz was great at helping us find a sectional that fit what each of us were looking for. She was very helpful at explaining everything we needed to know before purchasing as well!
Rachel Allen was the perfect sales consultant for us. She answered all our questions and offered us helpful information without pressure. Employing such a perceptive, honest individual speaks highly of your company's standards.
Rachel was very helpful and offered suggestions to what I was looking for.
Great sales person
Lizzie was so friendly and helpful with finding us what we wanted and what would work best for our growing family. She found us exactly what we were looking for and helped us set it up for when we get our house.
Rodney did an excellent job showing us exactly what we asked for. No pressure for things we didn’t want. Just great service. We went home with a LazyBoy. He was very courteous and professional.
Excellent customer service, loved being able to compare top brands, got to find a bed that perfectly fits both my husband and I!! Would buy here again!
Holly Scott was absolutely amazing! I'm so excited for my new living room! 🤗 Thank you!
I had shopped around for the last few weeks and came across Ashley due to a friend told me about getting fit for a bed. I came in and Sara was very nice right away. I explained what I wanted and she was very understanding. She knew exactly what I needed, and even recommended things to help me sleep even better. I didn't buy the same day. I went home and thought about it, and she sent me home with a lot of information. Even explained how I could use my Ashley card to help make it easier. I asked one of my friends about what they thought and it turned out, they also got a bed from Sara. With their positive feedback I came back in and got my new mattress. Thank you Sara!! I cant wait for my new mattress!
Rachel at Ashley Homestore in Cedar Falls was the best salesperson ever. She made it all so easy and effortless. Store was lovely and clean and all the staff was friendly and made our experience there most excellent. We be returning for future purchases. Thanks. Brad and Mary Pettit
Lizzie did a great job with helping narrow down our wants for our family room space. We are super happy with the purchase and experience!
My husband and I went into Ashley Homestore just looking for a basic rocker/recliner because the new one we had bought elsewhere had broke within 2 months of buying it. Kane Koeneke, the stores Assistant Manager, approached us and asked what we were looking for, what colors, purpose…etc. he showed us a few different brands, and then took us over to the lazy boy section of the store and explained the differences of the chairs, and all the things he loved about them. It was night and day difference between the lazy boy recliner we purchased and some of the other chairs we tried. Kane was amazing! He was so knowledgeable, not pushy at all, we could’ve spent the day hanging out with him. We had an awesome experience and we’re blown away by Kane. He will be our go to person for future purchases. Ashley Homestore- kudos to you for hiring such an amazing person.
Kane did a wonderful job helping my husband find the right recliner for him and was very knowledgeable. He met our requests and we would highly recommend Ashley Homestore and Kane!
Sara in the sleep shop was excellent and very knowledgeable about all the beds. Kane was very professional and was able to help us with our couch purchase efficiently so we could take it home the same day!
Racheal Allen was awesome! She was very helpful with what I needed and answered all my questions amazingly.
Excellent and quick service and help picking out new counter chairs that match my other furniture from Lizzy!
Kane was a huge help for us picking out a new kitchen table. Found exactly what we needed at a good price.
I showed up and said this was going to be fast or nothing. Rachel accommodated and we took off like a bat outta hell to find the perfect davenport for me within 15 minutes. She was tremendous to work with and very professional. Thanks again!
We had the pleasure of working with Lizzie and she was so easy to work with, helpful, and friendly. We will be back for future furniture needs! Highly recommend!
Great shopping experience. Rachel is wonderful to work with and helped me find exactly what I was after.
Lizzy was great! She answered all the questions we had as first time couch shoppers, and went out of her way to make sure we had the resources we needed to make our decision.
Lizzy was awesome! The moment I walked in she was ready to help, and very knowledgeable, it helped me make my final decision that I wanted to buy a couch at Ashley Furniture. I cannot wait to get it in a couple weeks!
It was wonderful. Liz was very polite and helpful. Nobody else would help me but she did so she gets all my business now.
Great, friendly service. Elizabeth M-S was awesome. Eager but not pushy.
Rachel Allen was awesome to work with. We told her a little of what we were looking for and she took up to things that were in my price range and things that I'd be interested in right away. She's super cheery and easy to get along with and and made this furniture purchase enjoyable
Elizabeth Myers was an excellent salesperson who took her time to answer our questions. She was very knowledgeable!!! I was very unhappy with the way corporate had the tags printed. It was very confusing to me the customer. The tag said "buy & save $500", but it did not say I had to spend $2500 to receive the $500.
Rachel A was awesome. Store was friendly and clean and weĺl organized.
Elizabeth Myers-Schmitt was a joy to work with! :)
Holly was very helpful. And was able to show us exactly what we were looking for.
Kane made my furniture purchase fast, easy and fun. I knew exactly what I wanted and Kane made it happen. He answered all my questions and if he didn’t know; he researched the information for me. I hate to be pressured and I felt no pressure from Kane. I did not buy the first day. When a returned with a friend, Kane patiently re-answered many questions and then left us alone to discuss the the decision. My new furniture is to arrive today… one week later. Count me a satisfied customer.
Lizzy was super helpful!
We LOVE the furniture we received and the guys who delivered were friendly and helpful. BUT we waited 3 months for a couch and 11 months for our coffee table. Both times our sales rep never called to say they were ready. We called out of the blue and they told us they had been ready for some time now and that we could have had the furniture way sooner. Overall we got great furniture and good service in store.
Kane was amazing to work with. He went out of his way to make my experience pleasant and convenient. Great customer service!
Excellent staff and nice facility! I had to change my delivery date for a large sofa, twice, and both times they were accommodating. Holly was very helpful and accommodating! I highly recommend.
Rachel did a excellent job she has great customer skills sold me everything that I was looking for.
Kane did an awesome job helping me and my fiancée pick out new furniture for our place. Incredibly knowledgeable, patient, and really listened to what we were looking for. Very happy with our purchase and greatly appreciate Kane’s help!
I ordered some furniture, but at the time it wasn't in STOCK they told me that it should be delivered in about a month or month and a half. That was January of 22, May came around and still nothing I didn't receive my furniture until July. When it showed up it looked like a Blind person put it together' drawers wasn't going in evenly the Glides on the side looked in terrible shape and it looked like some kind of beverage was spilled in 2 of the drawers. New Glides and a couple of drawers were ordered but when it came there were no Glides in the box... Next time I will go to the goodwill and get Furniture before I deal with ASHLEY Furniture.....
Elizabeth was so helpful as I picked out new family room furniture. She was very knowledgeable and fun to work with.
Rachel was a great help in finding what we needed. We would definitely go to back to her in the future.
Kane was an awesome guy! Great service!!
Sara M Was AMAZING in helping my partner and I find a new perfect mattress! She was extremely informative and helpful, and not the overbearing type. Thankful we had her help and professional opinion today.
Sara is and excellent sales rep, knows everything about her job and fill you in on the information you didn’t know. Makes it very easy to figure out what you need over your wants!
Great experience! We told Kane a couple of features that we were looking for and he took us right to the one we ended up purchasing. Kaden (or Caden, didn’t catch spelling!) was also super helpful for only his 5th day working! Thank you guys! We’re so excited for our new sectional!
Liz was very nice and knowledgeable about furniture products or she knew how to look up my questions that I asked her
Sara really helped us to find the right mattress and was strait to the point no fuss! It was amazing.
The assistant manager, Kane was very friendly, knowledgeable and helpful. We had a good experience picking out a new sectional.
In love with this living room set. It's so comfy and so cool 😎 😍 We finally checked out the new Ashley's in cedar falls and gotta say I'm impressed. They have a lot of selection, pretty big clearance section and Valerie was so helpful and we ended up getting exactly what we wanted. We will definitely come here again.
I recently bought a couch from Ashley homestore and had the pleasure of working with Val. What I thought was just me looking around turned into buying the most wonderful couch and what made it even more of a positive experience was working with someone who cares about your customer experience. Val took her time with us and truly cared in the following days after purchasing how we had been liking our new couch. We plan on coming back in the next couple of weeks to work with Val to find some new patio furniture! Would highly recommend anyone work with her when they stop by the Cedar Falls Store!
Rachel was our sales representative. She is an incredible asset to the Ashley family. She is very mindful of your needs and really knows her merchandise! We came away with a beautiful piece of furniture. This piece suits our EVERY need and concern. Thank you, Rachel!
I didn't mind the furniture so much, it wasn't much to my taste but that's fine since I was looking for a pretty specific style. What made this a really negative experience was the employee just following me through the store. I don't know if this is standard practice for furniture stores, but I clearly gave off vibes of "I just want to be left alone" and she just followed me the entire time I was in the store. And it was at a distance where she must have thought I couldn't see her because she was staying at me THE ENTIRE TIME. Creepiest experience I've ever had in a store
I purchased a bed from this store and it reeked like cigarettes. I thought because I was purchasing a bed in a box that it was 100% for sure it wouldn't be tainted by other people but I was entirely wrong. Even the side of the bed was worn down like somebody had laid on it already. After contacting Ashley they made it seem like I was lying. They said that the bed was just off gassing. It's normal to smell like cigarettes. Just put apples in a bowl of water and it will remove the smell of smoke one employee claimed she did with her bed. NO this was cigarettes. We live in a home of extreme asthmatics and just one wiff of this bed we had to use our nebulizers. My youngest actually ended up in the hospital after smelling this bed due to an extreme asthma attack. I ended up going above the actual store and contacting their customer service department. They were able to get a new replacement out to me but it couldn't happen for almost an entire month. Unfortunately I had to put this bed in a room close the door and seal it off with plastic because the smell was that bad. The replacement that I received did seem brand new or at least didn't reek of cigarettes. When the guys were moving the bed out of my house they destroyed one of my lamps on my back deck. Overall I have had nothing but bad experiences with this company. I had planned on buying two more beds for myself and for my older son. Unfortunately I will never step back into this store again. I plan on taking an 800 mi trip back to Denver Colorado where I bought my original beds at American furniture Warehouse. If that doesn't explain the severity of our experience I don't know what will. STAY AWAY!!!!!!!!!
Went in to look at bedroom furniture and a saleswomen came over and asked if we had any questions about anything. Which was fine and said we were just looking but asked how long it was to order stuff. She told us and we said okay we will look around. She just followed us from place to place trying to talk to us about it. We had to walk all the way across the store the getaway from her so my wife and I could talk between about our decisions. We walked back to the bedroom stuff and there she was again asking what we thought. We told her 3 times we were just looking. She then said well there is one over here but it is really expensive. Assuming we don’t have money to buy thing because there ad said 20-50% off plus 5yrs financing. Which was not the case. This store offered nice stuff but the saleswomen lost out on 4000 dollars we went elsewhere because of her. I’ll make sure and share my experiences with others.
Elizabeth was a great help! She made everything so smooth and easy for us! Love the couch and will definitely go back
Elizabeth was a great help! She helped guide us through the whole process of checking out and made it smooth and easy. Love the couch definitely would buy from here again! Lovely place ❤️
We thought we were getting a great deal for a mattress at another furniture store, but that was only until we worked with Sara at Ashley Furniture! I had only slept on hand me down mattresses so I didn’t really know what I was looking for. Sara was very knowledgeable and was able to find the perfect bed based on physiology, personal preference, and in the budget! My partner likes a more firm bed and I like a more medium bed and Sara found us one that we both loved and didn’t have to compromise for each other! Highly recommend seeing Sara for your next mattress.
Thanks Val! I appreciate the patience & the insight. You're nothing short of amazing. I'm very picky but Val had no issues with keeping up with my pace. She made sure that I was well taking care of and stayed available. Always a refreshing & welcoming person to see when i walk through the doors, especially knowing that she cares about my home needs as if she was decorating her own home. Love you Val, thank you!
Had an AMAZING experience at this store with Val our sales person. She was knowledgeable about product and oriented toward service without being pushy. Such great service, came back to fill 2 more rooms. Great product & great service.
Liz did a great job getting our living room fixed up….. thanks Liz!
Today I went to purchase matching servers that were on clearance and was so excited! When they went to load them on the moving dolly it was noticed that the entire side of one was broken and not connected to the bottom at all. I asked if they could possibly take an additional amount of at all because they were the same price but obvious not the same condition. I was told no which was fine and we decided not to purchase the broken one. I was then told that they were going to jack the price up of the one I would purchase now! They were not a set and I could have only bought one yesterday with no problem, but since I didn't want the severely damaged one they were now going to try to charge me more for the other one!! Completely ridiculous and absolutely rude of the sales manager! I just said "no thank you I no longer want either" but I will never go back
I had a great experience at the store in Cedar Falls, Ia. I dealt with Kane Koeneke and he was so pleasant to work with. I love the furniture he helped me find. I will definitely go back for future needs. I highly recommend this store.
My first time going to this store probably a month or two ago during the week and I was the only customer in the store. I was there for probably a 30minutes to an hour; walked the entire store and never even got a Hello. If it wasn’t for Val about a week ago when we went I would have given a 1 star review but she totally made up for it. She was so nice and super helpful! She made really good points when we were looking and answered all of our questions. I will be going back there just for her. I highly recommend anyone to her.
Rachel was amazing to work with! We found the perfect couch. She was very knowledgeable and lead us to exactly what we were looking for. She saved us quite a bit of money too. Great experience all the way around!
Sara was totally AWESOME!! She helped us pick out the perfect mattress for our needs. I have never slept better!!
Kane was awesome he made our perchase quick abs easy! And was super knowledgeable too!
Kane was excellent through the entire process. Made our buying experience go swimmingly and was exceptionally patient and knowledgeable. Would highly recommend!
Our saleswoman Lizzie was very helpful and the store is beautiful!
Liz was a great help to us. She was knowledgeable about the merchandise.
Kane was very helpful in answering our questions and finding living room furniture that works for our family.
Fantastic selection and knowledgeable team members! The service is always top notch!
Kane K. at Ashley Home Store was wonderful to work with! He was super easy going, friendly, helpful, and showed us pieces in all price points and helped us decide what features were important to us! He was extremely knowledgeable, and you can tell he enjoys working with customers. Thanks again, Kane!
Needed a new mattress as my hubby at the age of 40 has acute arthritis, needs a hip replaced and has the start of bulging discs. We were greeted by Sara Mettille, she was with another customer but kindly said she would be with us when finished. We had no idea what we wanted/needed. Sara finished up and started helping us, she did AMAZING!!! She asked us questions and had us try out different beds, some which she immediately said would not work, she showed me at one point why. My husband was literally in a V and he thought he was comfy!!! We found our bed that worked for both of us with Sara's expertise! Never slept better....thank you Sara :) Highly Recommend
My daughter and went looking for furniture for her new home. We walked through the entire store and was there a good half hour at least and not one salesperson even said hello or offered to help. Very unsatisfied.
Was at the cedar falls store on 2/13/22 First sales person I talked to was very pushy i told him I was just looking he then followed me around no matter where I was he seemed to be watching felt like I couldn't shop in private ...he then informed me he was "a fountain of answers" however the lady in the sleep shop was very well educated and not pushy
the worker who answered the phone decided she’ll just sit chat & giggle with another worker while i had important questions i was asking. stay professional at all times or find somewhere else to work. the supervisor didn’t care either, tried justifying her actions. you get paid commission , act like it.
Walked through entire store and spent nearly 30 minutes there and not one employee acknowledged us or said anything to us.
Great customer service
Great service
Kane Koeneke was beyond helpful! He made furniture shopping less stressful and found me the perfect sofa right away
Excellent store, lots of creative displays. Kane was very helpful, knowledgeable, courteous, and patient with us. We will do business here again!
Kane Koeneke was amazing to work with (11/21/21) and the week before that. The delivery company and personnel were top notch. The delivery prices Kane set up for me worked like a charm. I love my new family room. Very happy with my purchase and buying experience.
Sarah was amazing to work with!! Highly recommend her for any arrangement when it comes to finding your best sleeping experience!
I bought a couch and rockers recliners, they had the couch so put it on reserve (they were told I would want my couch October/November) other rockers would come in January and 3rd one July (special order). They sold my couch and now with out one the manager did nothing it was the sales person who has helped me with his mistake, manager said corporate is the ones who did it and corporate said they can't do something like that .
My husband and I did not have a great experience here. We went looking for a few things for our new house, and the salesperson was pushy, as I would expect a commission-based employee to be. What I wasn't expecting was for her to follow us around the store at a distance and watch us like a hawk. That scared both of us. We finally left after she turned to help another customer. I understand they want to make sales and make money. But please do not stalk your customers around the store. If they need help, they will find you.
Good place, good people. Val was a great person to work with.
My husband and I had a great experience here May 2021, bought a new couch and love seat. Rodney was great to work with, we got the furniture for a great price, delivery went smoothly. Completely different experience Nov 2021. Went in for a new mattress during their Black Friday sale. Sara Mettille helped us pick out a mattress and, although very pushy, she was fairly helpful. She stated she set up delivery for the following Wednesday and that we just had to call Monday to confirm a time for Wed. We called the delivery number that Monday then and they had no record of any delivery scheduled for Wednesday. We called Ashley the next day to talk to Sara and she was very rude and claimed she never said she set up delivery, blah blah blah. My husband, myself, and our two friends who were with us the night we purchased the mattress all heard her confirm that. Just annoyed at the customer service and lack of communication. We also bought an adjustable base, sheets, and pillows with our mattress. We spent plenty of money to, at minimum, have good customer service. On a separate note, our friends who purchased a recliner here summer 2021 had a terrible experience with sales associate Holly. They were price comparing while in the store since Ashley price matches (I think?) and at one point Holly literally stated “I can’t offer you that price, that will affect my commission”. Completely unprofessional. Will be shopping elsewhere for our furniture/mattress needs from now on!
Worked with Rachel who was amazing! She was very knowledgeable and went above and beyond to make sure I was happy! 10/10 recommend you ask for her when you arrive at Ashley!
I dealt with Kane Koeneke today (Nov 15, 2021). He was very helpful and thorough in explaining all aspects of my purchase. It was very much appreciated. I also appreciated his allowing me to browse unattended; there was no pressure from him to make a sale. Because of that, It made me much more inclined to buy at Ashley Homestore and it makes me more likely to visit again in the future for any furniture needs.
Valerie Pausche was very helpful in helping us find the right replacement furniture for our needs. We'd also like to thank Ashley for working with us on exchanging the furniture we first bought which wasn't right for our needs. Highly recommend this business to anyone for their customer service.
We had such a great experience, thank you Kane Koeneke!
First impression very pushy just like you would expect in any commission-based stores employees were very helpful if they thought you were going to buy something if you didn't think you were going to buy anything they weren't very helpful a lot of quick judgment going on in there but I needed some new furniture so I looked hard for the good deals and it was hard a lot of the stuff is way overpriced probably to cover for their commission
Went in there todayAnd spend probably 30 to 45 minutesAnd a Salesman did not approach us Until We were Heading out of the store..All the tables and chairs we looked at were damaged with chips or scratches.
Wonderful experience. Rachel was very helpful and informative. I actually enjoyed spending my money. 😀
This is less of a reflection on the Cedar Falls store and more on the company as a whole. We purchased a bedroom set and 3 of our pieces either came damaged or were damaged during delivery (along with my door). They are being replaced, but the first time I called to report the damage I was not asked to schedule a new delivery time. We called back to see if we needed to and we’re told it would be on x date. Heard nothing. Called again and found out it was never scheduled so now we are waiting even longer. I had to go to the store twice to get a refund for my mattress because it wasn’t processed correctly the first time. NEVER AGAIN WILL WE PURCHASE FROM ASHLEY. Update: they replied to this review with an email to try and correct the issues and guess what?! I emailed them and no response. Ashley Furniture has honestly impressed me with how bad their customer service is. This is ridiculous. Don’t reach out and offer to fix the issues and then not respond.
WOW! I am amazed by the service Sara M. Gave us. She greeted us right when we walked in the door! We were on the hunt for a new mattress but weren’t quite sure what we were looking for. Sara helped us figure out what works for us. She talked to us and noticed little things about our posture in each bed we laid in. I’ve never had better service at any store! Thank you Sara for helping my husband and me pick out a great bed for us! :) would highly recommend!
Worst experience ever. Spent over 7000 and they keep changing the delivery date. Highly not recommended 😒.
Awesome customer service. Called got assistance over the phone drove there and very quick to get done.
Sarah sold me on a pillow perfectly fit for me and she was super helpful. Would 100% recommend going to her for all your bedding needs here in Cedar Falls.
Sara was so helpful with our new bed. Cannot wait to get it!
Sara was a great help for us in finding a quality mattress at a good price!
I had a really great experience with Sara. She was very knowledgeable and asked the right questions
Holly was awesome! She approached me and I gave her a brief description of my household and told her that I was looking for a couch. She knew exactly what I needed. Literally, the first couch she showed me I bought! Thanks Holly you were wonderful!
Amazing service! Sara was great made the decision process easy and fun for me and the wife. Both are leaving happy.
Great service from Sara. We were able to test out beds and find the one for us.
Terrific service with our mattress purchase from Sara Mettille & while checking out furniture in the rest of the store with Jon Miller. We had each of their full attention the entire time and received very detailed information about the products we were interested in. Extremely happy with the service and will return for our next household items.
Expensive
I worked with Holly Scott who was incredibly helpful and listened, met and exceeded all my needs. I really appreciated the experience and will definitely go back in the near future!
Sara was super knowledgeable and friendly!
Worked with Sara to get a new bed set and it was such a great experience! And she works super hard to find you what you are looking for and get you the best deal!
Sarah was a great help finding a mattress! She saved us a ton of money and was so kind!
Rachel was wonderful with my elderly Mother.
I had so much fun working with Sara! She was smart and knowledgeable about what we needed. She explained all the options to us and how one worked better for me than another. I’m excited for my new tempur ped bed! Thank you!
So awesome!!! Saved us money, got us an amazing bed and couch and wonderful to work with!
Sara was great to work with. She met our price point while getting the sectional my wife wanted and locally made Iowa mattress for better sleep. Never been excited for new furniture til now!
Sara was Very knowledgeable in sleep systems
Val took A lot of time with me. But then I was going to not get the couch and then she got very upset with me. And I can understand because she spent a long time with me I was going to get the couch and then changed my mind. I specifically did ask if a table could fit under the couch so I can eat on the couch. She said yes I should’ve tried it out because it doesn’t fit under the couch. Update this is week before Thanksgiving. There is a flaw with this couch and every time I get super comfortable my leg accidentally hits the buttons and it reclines. I don’t want it to recline unless “I want it to”. This should actually have a 3.5 star. It’s annoying and it happens multiple times when sitting on the couch. Also you can’t slide a table underneath the couch.
Customer service was awesome! We were looking for an accent chair for our living room and Val was so helpful. She was not pushy and gave my husband and me space to think about our options until we made a choice. What else? The next day I texted Val to let her know we also needed a matching ottoman, she went to work on her day off to fulfill the sale. I love the chair and ottoman too!!
I went to Ashley Furniture for a new couch for my grandma and a new bedroom set for myself. We both walked out with exactly what we wanted, the price we were looking to spend all thanks to Jon! If you go to Ashley furniture go ask for Jon because he does a fantastic job! So helpful, so relatable and friendly!! Thanks Jon!!
Very happy with the purchases and Rachael was fantastic to work with.
Sara was such a great help when making this purchase. Who would have thought buying a mattress would be such an adventure. She explained everything answered all my questions and I didn’t ever feel pressured. I’m extremely happy with my first Ashley experience.
I am very upset with my overall experience with Ashley. We went when we got off work and decided on a sectional probably around 7pm. An hour before they close. We had to track someone down to help us because no one wanted to. Then I called after two weeks when they said our couch would be in and I was told that our person was no longer a sales person and they would work on it. Another week later I called back and asked what was going on. They said everything was in stock and confused why it hadn't been delivered yet. Said we could get it ourselves but it would be a month till we got. To make up for that they would not just do normal drop off they would bring it inside for us. We said okay. We waited a month and they dropped it off at our doorstep after calling 10 minutes before they were to be there and left. Can not explain how bad the communication and overall experience was for something that was suppose to take two weeks and be easy. That changed to two months and nothing that was told to us.
Sara was helpful at finding the proper bed for us. She never tried making us like something that was off. Glad she could help us.
Mr. Wanek, April13th at 1:45 I visited the Ashley in Cedar Falls, Iowa. Another lady and I were both trying chairs. After 15 minutes we both left. I went back today, the 14th at 1:15 p.m. I wanted to order a chair. I had it picked out! There were 6 employees in the store:4 ladies at the desk and 2 salesmen on the floor. We went by the desk and salesmen. Not ONE person greeted us. There was one other customer in the store. Frustrated, I went to the desk and expressed my feelings in a calm manner. They did look up from their computers, the salesman kept on his iPhone. I told them the story I just wrote. Not one of them said a word. We simply turned around and left.,I thought you might want to check on these employees and the service policy. Granted, I was only buying a chair, Sally
I had a great experience here! My sales person was Holly and she was great. I was not sure what I wanted for furniture and she guided me throughout the store. She was knowledgeable and very patient as I went through the buying decision. I highly recommend Holly and Ashley HomeStore! Cheers!
Very nice and a pretty good selection of furniture and decor. Great service
Rachel Allen was the sales consultant who helped me with my purchase of the Dorsten sofa & loveseat. She was super friendly and helpful which made this an enjoyable experience.
Rachel did an excellent job! Great customer service!
In Cedar Falls shopping for a recliner forhe didn't have another the same color. my 93 yr old mother. It definitely needs to be a Lazy Boy! Just left Ashley Homestore very disappointed because Rodney (manager) said that he would love to sell the recliner that was selected but just could not because there wasn't another the exact color on the floor. When asked if he could show a color swatch, he said no.
Shopping to buy a recliner for my 93 year old mother, the manager Rodney didn't cooperating with us. he wouldn't sell one on floor because they didn't have 2 colors the same.
Needed to purchase recliner for elderly woman returning home from hospital. Went to Ashley furniture and Rachel was very helpful but manager was unwilling to sell chair off the floor. Slumberland sold me new chair today. Thanks Slumberland! You have my business from now on!!
I Love Ashley’s furniture store in cedar falls they have so many things to choose from and there staff is amazing, I was helped by a young lady there named Rachel, both times that I’ve been there and she pointed me to the right direction both times, and she really knew her stuff, and she was really helpful and polite, I will definitely becoming back for more furniture in the near future thanks Rachel for being so helpful. You definitely get 2 thumbs up from this guy.
Great costumer service... Holly was the one helping us with our purchase.... She went above and beyond... Super nice lady and would recommend her to anyone...
I love my sectional, but the customer service is horrible. My sectional was delivered with two corner cushions and missing a regular cushion. The delivery guys said they would report it and have one sent out as soon as possible. When I called the next day they had not reported it. I had to argue with the customer service to convince them that I had the wrong cushion! I ended up sending a picture to prove it. I've had to continually call and see what's happening. Finally its at the warehouse. The communication was very poor. Edited to add- went to the warehouse and it was just a cushion cover that was shipped! I still don't have my cushion. It has been over a month now that I have been dealing with this.
After waiting 6 months for a couch I ordered from another company, I decided to check out Ashley Furniture— glad I did! Val was super helpful and so nice. I found a loveseat and sofa I really loved for half of the price that I paid for the one sofa with the other store. Best part was that both pieces were already at the warehouse in Cedar Falls and could be delivered to me within days. I decided to cancel with the other store. (Of course when I called to cancel with the other store they miraculously had my couch ready to deliver. No thanks.) The delivery with Ashley was quick and smooth. They easily got both couches inside and set up in less than 10 minutes. I was very happy with my whole experience with Ashley Furniture!
This is a beautiful store, and very happy to have it close to us. We came in to buy numerous things and we were warmly greeted by Val, who assisted us with everything. She was very knowledgeable and friendly, and went out of her way to help us. I believe she was the assistant manager and still so helpful with sales. Great experience and happy to work with such a wonderful person. Thank you Val and thank you Ashley Furniture for coming to town.
I had a very pleasant experience. I was helped by Michael Anderson, he was very knowledgeable about the furniture I was looking at and even had recommendations.
Really nice new store. People were very friendly and helpful. Edit :Definitely wont go back. They delivered the wrong mattress. When I called the store to inquire, they gave me a 1-888 number to call, which was experiencing high call volume. 20 minutes later I was told it was ok to sleep on the mattress(am I gonna sleep on the floor?) until they can get the one we ordered delivered. 2-3 weeks.
Poor communication. I stopped in on 1/16/21 & purchased a mattress. I was told it would take a week or two, but they would call me, that was fine. I waited until 2/2/2021 & I called to follow up (waited full 2 weeks) since I hadn't heard back. The person I spoke to said they would look into it & call me back, I did not receive a call. 3 hours later I called again to ask about it (I felt 3 hours was a reasonable amount of time to search for an order & update). I was then told it would be another week & that they would call me. I waited until today 2/12/21 and I had still not received a call. I called to ask about it & was told that they had received it, but hadn't called me.... I don't know when it came in & I basically had to wait 1 month for 1 mattress, the cherry on top will be going to pick up the order & it's the wrong product. If it takes almost a month to receive a product, please be straight forward & say it takes a month, not "2 weeks" & then it becomes 3 weeks then 4 weeks.
We finally made it to the new Ashley Furniture Store in Cedar Falls! Caleb met us at the door with a great welcome . As we traveled through the beautiful store we ended up at the Lazy Boy department where we met Val and she guided us through a great buying experience!
Fun
I have been looking for a quality couch that wont break the bank. When walking through Val stopped and took me back to the outlet center. Found a great couch for a great price. Thanks for the great service.
GREAT STORE, GREAT PEOPLE TO WORK WITH, Marvin rocks!
Ashley's has great quality furniture with a great price! They also can price match I believe? They have so many specials or discounts just tell them what you're needing and go from there. I came in solely looking for a basic regular everyday bed. I was persuaded into a bed that can lift both feet and head up along with a under glow bedframe light etc. Long story short Michael and Marvin were the best! I feel like they got a chance to get to know me to better assist me. They were so great I felt as if I was talking to my everyday friends about what I am looking for instead of a floor salesman. I ended up buying all of my household furniture - it's a one stop shop!
A very nice looking store with a friendly, very helpful and knowledgable staff. I am really impressed with the overall quality of products that this store sells and I feel their prices are right in line with most peoples budgets here in the Cedar Valley.
Find another location
Get alerts about new items, sales and more.
For additional details on the offers on this page, click here to learn more.
No interest for 60 Months^° - In-Store Only
0% interest for 5 years ^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card at participating locations. Equal monthly payments required for 60 months. Down payment, plus tax and delivery is required on another payment type for in-store purchases.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. No interest will be charged and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the promotional purchase amount within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: Purchase APR is 29.99% as of 1/1/2024. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
