Bri

Rachel Allen did a wonderful job and was super friendly and knowledgeable!

Rachel A did great

Rachel A is great

Rachel was very helpful in directing us to the items we were interested in purchasing.

Came in and worked with Brianna W. Her service was quick and to the point, exactly what I was looking for in a salesman. Got me exactly what I wanted and even better yet, IT WAS IN STOCK!!!

Brianna Wadena did and amazing job. Met us at the door with a smile and completed everything in a timely fashion!!

The sales associate, Rachel, was so helpful in finding a forever kitchen table for my family. She showed me multiple options that that would look good with our kitchen cabinets. The process was quick, easy and stress-free! Shout out to her for helping me check this off our list before we move into our new home!

Joy was great

Bri was not pushy and made this a seamless process to get a new couch. Anwered all of our questions promptly and made sure we had the info we needed to make a decision.

Jordyn was very pleasant and easy to work with, good experience.

Joy- I had an incredible experience at Ashley Furniture thanks to Joy! She was absolutely amazing—so friendly, knowledgeable, and genuinely eager to help. Joy went above and beyond to make sure I found exactly what I was looking for. She answered all my questions with patience and made the whole process smooth and enjoyable. You can tell she truly cares about her customers and takes pride in what she does. If you’re shopping at Ashley Furniture, ask for Joy—you won’t be disappointed!

Joy- was a pleasure to work with and gave us all the details we needed! Great customer service!

Ben helped us a ton! He was so kind and showed us to exactly what we were looking for!

Bri was very helpful in finding the sofa that we were looking for

Lori helped us with our furniture purchase, she was knowledgeable, professional, kind and seemed genuinely interested in helping us find what would fit it to our lifestyle.

Joy was so very helpful. She was very pleasant. She kept showing us different pieces of furniture until we found what we wanted. Very impressed with her.

Joy helped us today. She was awesome. Told her what we were thinking and she showed us just what we were looking for. Great selection.

Joy was an amazing sales person. She showed us many different options of what we were looking for! She was honest around the pricing. I would definitely like to work with her if I came back.

My wife and I had a good experience shopping for furniture at your store. Ben worked with us and was a pleasant salesman.

Ben G was very helpful and attentive without being too jn your face which is sometimes hard to find with sales associates. He took his time helping us make selections and never made us feel rushed to make a decision. Also was thorough with the check out process.

It was a pleasure working with Holly picking out our furniture. She is very knowledgeable and very patient. She didn't pressure us at all. She has a great sense of humor! Thank you!

Joy was fantastic to work with. She listened to what I was asking for and helped me find the perfect recliner for my mother. I felt no pressure to buy anything and she made the shopping experience enjoyable. Thank you Joy!

JOY!!!!!!!! Winfield!!!!!!❤️ she helped me so much today, find a couch that’s cute AND comfy ❤️❤️❤️

Rachel Allen was very helpful, knowledgeable, and friendly

Chris Winder at Ashley Furniture here in CF helped us find just what we wanted. She is a very knowledgeable sales person and easy to visit with. She really knows the furniture business. Thanks

Sara was great and extremely helpful!!!

Great, efficient experience with Chris!

Rachel helped my husband & I pick out a beautiful dining room table that we absolutely love. She was very knowledgeable and helpful. Thanks Rachel!

Kane helped us get the perfect couches, and was lovely to talk to. After our purchase was finished I asked about pillows and he recommended Sara M. She took the time to help me find a fantastic purple pillow!

Thank you for all the help you gave me. You are great

Had a great experience at Ashley Furniture. Kane Koeneke was super helpful showing us all the options for a recliner. Would definitely do business with him again

Had Chris for sales. Helped out in picking colors and sizes of chairs and sofa for our Rv.

Great service from all the staff... especially Chris helping decide what it is my best option

Sara at the Cedar Falls location was great! She was informative, kind, and sold me a Sealy Posturepedic! She informed me of how to properly break in my mattress and gave me a NO B.S. approach to making the choice to best fit my needs.

Kane was a great sales person and didn’t hound us about anything.

The sales staff is amazing and very knowledgeable!!! If you go here ask for Rachel, Sara or Fred!

Fred, Rachel, and Sarah are great! They know their stuff, they aren't pushy, and got us a great deal. Go see them, asap!

Joy was super helpful and explained everything so well for us:)))) making our first big furniture purchase a breeze, would highly recommend again.

Joy great service

We were shopping around for a while for a new bed. Decided to stop in at Ashley in cedar falls, Iowa. We were greeted and helped by the salesman: Fred P. He was very accommodating and helpful. Even though we had our toddler with us. My husband and I both had misconceptions about bed types and what would suit us and what would not. And what would last longer than the other options. Fred was more than knowledgeable. He was the best salesman I had ever come across in this industry. He answered our questions clarified. Misconceptions even gave my toddler a toy. About a month after we bought the bed we discovered that the adjustable base was broken or was missing a piece. I just got back from the store today and Fred said don't worry about it. We'll take care of you. I'm excited to get a new working base in a week or so. If you ever go into the store, ask for Fred. He's the man to talk to.. Even with my husband standing right there I told Fred I loved him. Lol.

Sarah and Joy are great !

Very knowledgeable and helpful!

Simple, no pressure sale from Holly. Very much appreciated!

Jordyn made it so seamless easy to buy a couch on 3-22-25. She nice very and professional she helped me fine exactly what I was looking for!! Definitely recommend her 10/10

Sara was fun and energetic in helping us find the right bed. We learned a lot of new things about what we needed and didn’t need. Our split king temper-pedic set will be a dream come true for both of us. If you are looking for a new mattress no one is better than Sara at cedar falls. Funny witty and a big welcome right away.

Fred and Sara were fantastic to work with. Excellent customer service. Highly recommend Ashley if you need a new mattress!!

Holly was amazing!!

Worked with Chris to buy a 3 piece living room set. Fast and efficient.

SARA WAS AMAZING AT HELPING US CHOOSE THE MATTRESS THAT WAS RIGHT FOR US! LISTENED TO WHAT WE LIKED AND DIDN'T. WE ARE VERY SATISFIED WITH OUR EXPERIENCE. THANK YOU Sara!

Sara did a great job of explaining everything to us and showing us all of the different options we had for beds. She was very helpful and made sure we were in the perfect fit.

Chris was very helpful.

My experience with Brianna was very great, she was really good to me and my daughter, she shows us many options to look at, she did excellent work for us.

They Ite Briena from the cedar falls store helped us and we got our first couch thanks Ashley’s for doing this

Brianna W was amazing with helping me and my friends figure out what we needed to do to get our apartment ready! Will be continuing to comeback to here to work with her!! I will definitely recommend this place 100%

Our person was bri she was very sweet and helpful she gave us many advice for us having our first time apartment

Brianna really understands us and she helped my friends and I find what we needed for our apartment

Kane was so helpful helping us navigate a new couch! He helped us find the perfect fit for kids and dogs and was super fun to work with. Thanks Kane!

Bri did a wonderful job helping me find the recliner I wanted. Thanks, Bri!!!

She went above and beyond to district manager and cooperate to help get me a comfortable mattress. She is the bomb would refer her to anybody in the nation.

Chris was super helpful today while helping us pick up a couch today! Totally recommend her to anyone!

Was there 20 minutes, no one greeted us. There were two employees that looked our direction, kept talking and didn't attempt to see if we needed help. Not to mention there ŵere no low prices as shown online. Nice store, good quality merchandise just poor customer service and misleading website.

I recently visited Ashley furniture and was impressed with my experience. The store had a wide selection of furniture, and the prices were reasonable.The quality of the furniture seemed high, and the staff was extremely helpful. Joy was very polite, knowledgeable, and patient with me. I will be returning to see Joy in the future to decorate my new home. Overall, I would recommend this store.

Joy in furniture and Fred in mattresses we're absolutely fabulous and extremely helpful, so kind and patient. Recommended all the furniture for our needs. Thank You Joy and Fred for all your assistance. Definitely will return.

Bri was super helpful in getting us our new bed frame. We will definitely be coming back next time we need furniture.

Fred is a fun, helpful and intuitive salesperson! Made the purchase easy and quick!

Kane was amazing! We will definitely do business with him again!

Chris Winder helped me find the perfect size & fabric for a recliner one weekend. I came back with my husband the next week & we purchased 2 recliners. Chris was very knowledgeable, personable & got us our chairs within the hour!

Chris was so sweet and attentive! She took into account the wants and details we liked to find the perfect couch!

Rachel was amazing! Very knowledgeable! Definitely recommend. She has helped us every time and she is the best!

Ben was positive & helpful

Fred was amazing and helped us out so much! Wonderful service!

Walking into Ashley Furniture store in Cedar Falls is an immediate pleasure. The furnishings are arranged beautifully. Rachel is a gem to work with! I had a lengthy list of items needed for a new apartment. Although we had never met before, Rachel quickly learned my taste. Her knowledge of suitable options is impressive, and I left the store with all my list checked off. I am happy to encourage you to shop at Ashley!

Sara was extremely helpful in helping my husband and me getting a new bed. She asked me numerous questions over the phone so that when we went to the store she had choices narrowed down for us which made decision making not so overwhelming. Chris took time to help Sara move a mattress and then also assisted me looking for a floor lamp…I didn’t decide on one yet Chris was extremely helpful when I would ask questions. I wouldn’t hesitate telling my friends about the great customer service we received at Ashley in Cedar Falls, IA.

Rachel was so helpful in finding us the perfect sectional for our family and space. It was discontinued, but she bent over backwards to get us the perfect pieces to fit our needs!!

Ben was sensational to work with, his knowledge and experience was outstanding! Thanks for caring so much Ben!

Was helped by Kane and had a great experience! He gave us our space to look around, but recommended some good options we decided on!

We bought a table and Bri was very friendly and helpful!

Kane was great in helping me pick a mattress that is best for my comfort and lower back pain

I had a great experience at Ashley. Rachel Allen the sales associate that I worked with was very helpful, professional and made my experience very good!

Joy was so helpful in my furniture shopping journey! She helped me find the best couch for me and told me all of my options for payment and protection plans! I will definitely be going to Ashley again in the future!

Kane was great to work with! He got us exactly what we wanted and spent a good amount of time making sure we got berthing in the time frame we needed it as we are just buying a house. Overall great experience

Kane was amazing to work with! Super knowledgeable, very friendly, and helpful!

Sara M at Ashley in CF was amazing and helped us choose our dream bed ❤️ Thank you so much for all your help and knowledgeable advice and support!

Sara M. was awesome in helping us reach a purchase decision! We had done tons of research and decided we needed to see and feel the product in store. After several stops we made it to Ashley and felt that Sara gave us information that we hadn’t heard anywhere else that made Ashley our last stop. We’ve purchased from Ashley before and will always consider them in the future.

Brianna W was top notch

Sara and Kane did a fantastic job. We loved working with both to get us exactly what we wanted within our budget. Very friendly. I could be bff with Kane fo sho

Kane was very helpful, and kept us entertained while browsing.

Joy was very pleasant to work with. Had a very good attitude. Well come back again to visit her.

Bri Was absolutely amazing. She was not satisfied until I was satisfied we had to cancel an order and redo the order to fit my budget and she stayed with me every step of the way, even after the store was closed. She made me feel that my purchase was the right thing to do and that I was satisfied and comfortable with the purchase. If you’re in need of any type of furniture, please go to Asley’s in Cedar Falls and ask for Bre. You won’t be disappointed. Thank you again Bri!! 😊 We

Kane was very helpful and so kind to us during our experience shopping for a new couch. Thank you for making my experience wonderful at Ashley’s.

Joy. She was very helpful, pleasantand knowledgeable. We enjoyed working with her.

Joy was very kind and helpful finding a re-select couch.

The Ashley Furniture Store in Cedar Falls is jam pack with beautiful furnishings for your entire home. The super friendly staff answered all our questions. We were very impressed with Chris who is new to sales. She was extremely helpful and knowledgeable.

Bri was very helpful in the purchase of a sofa. She helped us find the best deal and explained the process of purchase and pickup very well. However, we were very disappointed with the way we were treated by the manager, Maryanne, when asked about price matching since their website states they price match at other qualified furniture stores. She refused to answer our question and stated they only price matched to any “local” furniture store, which was a discrepancy between the Ashley website. Thankful for Bri that she was able to make this sale for us!

Very helpful in helping us find the right dresser to fit our space.

Joy,was really nice and was very helpful

Bri was very nice to us and did what she could to help us. The downfall, we found a table and chairs we liked, but we couldn't get the chairs for weeks after the table. So we ended up buying a different one so they would all show up at the same time.

Ben was great! Made the process easy to buy my new couch.

Great place to find furniture! They have the biggest showroom in town with a wide variety. Once we found what we were looking for they had the best inventory and delivery of anywhere we shopped. The staff is very friendly and helpful. The prices may not be the absolute lowest, but the difference is negligible. We'll definitely be returning for any future furniture needs!

Very professional help from Lori. Very informative for product details and listens to what a person needs for health situation.

Ben and Joy helped us get a couch and the experience was as smooth as you could imagine!

Rachel was great!! We found what we needed pretty quick

Ben and Mary Ann were great!

This was my first time purchasing furniture from here, and I had the best experience. Lori and Ben helped me decide what bedrooms was best for me and helped me through the finance portion. They were the most friendly, kind, and knowledgeable people I could have had in this experience!! Will continue going back to them (:

Kane Koeneke -super helpful assisting us getting our barstools! Friendly and easy to work with as well.

We had an outstanding experience with Jordyn….we purchased a new dining room table…she even found us two extra chairs we needed is it came with 6 and we needed 8. Her associate; Bri was excellent as well. She walked us all over the store looking at rugs until we found the perfect one. Kudos to you two. We won’t hesitate to refer our friends 😀⭐️⭐️⭐️⭐️⭐️

Kane was very efficient.

I had a good experience working with Jordyn at Ashley Furniture. She knew the products available well and was always available to answer questions without hovering. She wasn’t pushy, even when I ultimately chose a less expensive chair than I had initially selected.

Highly recommend working with Ben if you’re able to! Very kind, friendly, and willing to take the time to make sure you get exactly what you’re looking for. 10/10 customer service!

Kane was awesome! Made buying a new mattress easy.

Had a great experience. Kane was very knowledgeable and helpful finding a new mattress. Definitely will be back in the future.

Good man, ben

From the minute we walked in the store, Bri was so happy we were there! She was attentive, very nice, extremely knowledgeable and helpful. She made our shopping experience fun and we never felt pressured. I highly recommend asking for Bri at Ashley Furniture in Cedar Falls if you’re looking to buy furniture. We will definitely work with her again and recommend her to our friends and family.

I really like the no pressure attitude, along with the knowledge.

Amazing delivery people, love how comfy my couches and recliners are. Most of our furniture has been bought from ashley and we keep coming back! Delivery people were very kind and funny to talk to, did an amazing job and were very soft on our furniture. We bought a custom couch and it was ready in around a month! Very impressed!!

Holly Scott helped us find exactly what we were looking for.

Kane Koeneke was absolutely AMAZING help! Found the perfect couch for me and my family. 100% the best service I've ever had at a furniture store. I have nothing bad or negative to say because I am so impressed about the whole experience. He stayed with me untill I found the best match for me!

Holly was our consultant for furniture shopping. She was great and patient with my family while we pondered over our new living room furniture.

Very helpful in our search for power recliner

Ben and Kane were friendly and helpful. They helped us find what we needed with good delivery dates.

Ben and Kane were very helpful and knowledgeable. We wanted furniture ASAP and they were able to make that happen for us.

Ben & Kane were very helpful!

We truly enjoyed our experience with Holly at the Cedar Falls, IA location. She was able to give helpful answers to all of our questions and guided us through the options to reach a lovely new set of front room furniture.

The customer service was fantastic and the experience was excellent. The manager, Mary Anne, helped us with a claim on the protection plan that we had on our furniture. She went above and beyond for us. Listened to our concerns and contacted the company on our behalf. We also worked with Ben to help us select our new furniture. He is great to work with. He got down on his hands and knees to show us the construction of the furniture. He is a great communicator and ensured that we had all the information we needed. We would work with Mary Anne or Ben again in the future.

Joy was very helpful and super friendly!

Lori was amazing. Very knowledgeable, not pushy or overbearing, personable and made sure we got what we wanted.

All good

Great selection of furniture and Rachel was very helpful with knowledge of the products and fabrics and was very patient with us while we were trying to get everything just how we wanted it. Thank you.

Brianna gave my husband and I excellent service and was very friendly. We were well pleased with her help in purchasing our sofa and love seat.

Kane Koeneke was excellent and handled all questions very well and helped me pick out the right piece for my needs

Kane was Very friendly and knowledgeable with all the products.

Thanks for your help Ben!

Racheal took her time to help us find the right couch and was quick with helping us out on paperwork very nice lady.

Gave good guidance to get what I wanted

Great experience

Bri have done a great job helping us choose our new England couch. We cannot wait until it arrives!

Joy was so helpful when we were buying our new dining room table! Thank you Joy!

Bri was very helpful and explained the process very well. Thank you!

Holly was great!

Brent was very helpful heping with my sofa choice. He was patient and attentive. Lori T. Wrote up my order. She was also extremely personable and professional. I enjoyed working with both of them.

Omg!!! We came in the store tonight just to see how a purple mattress foils.. but, we ended up buying a 1399.00 bed but, we didn’t feel pressure at all? But Fred Perry man was so professional and nice and we learned a lot about beds… also we kinda didn’t know between 3 beds and he never tried to sale us something we didn’t felt good laying on it my husband liked one I liked another but, he found something we both liked and felt conferable on it and explained the why?? And we left with a very nice feeling..

Mary Anne was a great help with the purchase of our new sectional. I appreciated her design experience and patience while we made our decision.

Rachel in the Cedar Falls, Iowa location knew what was in the showroom and has a GREAT eye for color etc. Thank you Rachel!

Holly was very knowledgeable and extremely helpful. We got exactly what we were looking for! We highly recommend her.

Ben was amazing he went above and beyond for our order, everyone was so nice and welcoming.

Holly was very helpful and I found exactly what I needed for a great price.

Super great to work with! Patient and explained things very well! Thank you, Bri!

Went to super furniture shopping today. Had a great experience at Ashley Home in Cedar Falls, IA. Thank you Holly for all your help. We will be back.

Great experience! So much fun and learned a lot! Kane koeneke thank you!

Fred was super helpful!

Rachel was very helpful both deciding on the stdays that I came looking for a sideboard. I chose the one I was looking at the first time in the store. Coming back today Rachel seem like she remembered me. After choosing the sideboard Rachel left me browse the store for accersories. Delightful to work with.

Excellent customer service and help from Kane. Kane helped my wife and I to find a new bed and couch. Also answered all of the questions we had. Thanks Kane.

My husband and I shopped here. Kane was so helpful, patient, and kind as we searched for our dream bed and pillow, along with finding other pieces of furniture for our house. Highly recommend this place and him.

Excellent service! Knowledge, personable, and helpful. Had worked with her before and made sure she helped me again.

Great experience buying our mattress! Our sleep specialist, Sara, was super friendly and knowledgeable.

Good service looking forward to having our couch delivered.

FRED WAS AMAZINGLY HELPFUL!

Bri was a delight to work with! She took her time and listened to what I was looking for. Give this girl a raise she’s amazing!

Bri

Holly did an amazing job helping us looking for a dining room table!

Lori was absolutely phenomenal. She listened to our wants & needs and then showed us all of the spectacular options. She is the best and I highly recommend anyone looking to purchase furniture to go to her!

Great experience at Ashley and a pleasure working with Ben!

Bri was very informed on the different sectionals I was looking for and got me the one I liked the most.

Holly was amazing to work with! She showed us around the whole store and was very patient with our two little ones running around. Will definitely continue to buy from Ashley furniture

Thank you, Joy and Sara, at Ashley in Cedar Falls. We were just visiting from Davenport and accidentally found me a new bedroom set for my birthday. What a nice gift for my birthday from my husband. Joy and Sara were very knowledgeable and patient with us.

Britush Ben was awesome!!! I went from chair to chair to chair time after time. He had tremendous amount of patience with me and showed no frustration which made my decision to come back the next day and buy a chair from him!!!

She wanted to get me what I needed and deserved.

Bri was amazing! Got us everything we needed, thank you!

Beautiful store. Nice staff. Jordyn and Mary Anne were both very nice and helpful. I'll definitely be back.

Great expertise and knowledge of what I was looking for. Thanks Lori and Ben!

Ben grimshaw was amazing. Walked me through everything and made my experience absolutely great.

Great experience, felt more knowledgeable walking out, stayed within our budget. Thank you Sara!

Ashley was very helpful and knowledgeable and very sweet. She is very good at what she does and is one of the best @ Cedar Falls Ashley homestore.

Sara Mettille is the best @ Cedar Falls Ashley Homestore. She was very knowledgeable and helpful. Thank you so much for helping us find the best mattress!

Got a new mattress !! Very happy with the service, very nice experience!!

Just purchased a beautiful England furniture couch at Ashley‘s. We worked with Holly who did everything to make sure we had the colors, materials we wanted and to make sure the delivery was done right. She communicated with us and made sure the experience was great.

Joy

Holly Scott is always so helpful! Thank you!

Mary Anne was very helpful! Awesome store

Sara provided my Wife and I a great experience. Her knowledge was second to none. Great job, Sara!

Wonderful job done by Kane! He was exceptional and really appreciative the service!! Will be back!

Holly was very helpful and knowledgeable about the different products in the store.

Lori T is the bomb! Her knowledge and patience is unparalleled. It took her hours to help me find what I believed I wanted. After getting it home and realizing it overwhelmed my small living room, she helped me trade it in on something that works much better. I tell everyone I know to look her up when they need furniture. I also spent quite some time with Sara in the sleep dept. Her knowledge and enthusiasm had me from the start. She is a pleasure to work with and I ended up buying a top of the line bed. I’m so happy with my purchase. I have referred a good friend to her. I’m sure he will have the same Great experience I did.

I had the absolute worst experience with customer service and customer satisfaction at this store. We spent over $3500 on new living room furniture, kitchen table/chairs and bar stools and NOTHING in our order was right besides our end tables. We were told 2-3 weeks for delivery at most, almost 8 weeks later we had our items. Our kitchen table came scratched, our sales rep ordered the wrong bar stools, even though we told her 3 times the size we needed. Had to reorder those and again were told 2 weeks and we are going on week 4. We based all of our decorations around the color of the couch and sofa we ordered and it was a completely different color... even a different sales person agreed. We were told that our lighting was different and there was nothing we could do about it but refund our delivery fee.... we DIDN'T even have it delivered. We eventually are able to get our money back, but now we will not have living room furniture or bar stools because we got rid of them when we were told our furniture was in. I will never go back to Ashley or refer anyone to them.

Fred in the mattress department was extremely helpful and knowledgeable. I’d recommend purchasing your next mattress from him!

This store is super clean and well organized. We walked in and where greeted happily by Kane Koeneke. He introduced himself and did not hover. Every question we had, he had the answers for. It was a pleasure. Thank you kane.

Kane was absolutely wonderful! He greeted us with personality but gave us space when we went looking. He came and checked in every so often to answer any questions we came up with and even gave his opinion on our space and what would work best. He did not care we changed our minds acouple times and happily put the paperwork together and crunched the numbers each time we asked. Thank you so much Kane, we will be back and will happily seek you out again!

I purchased

Bri was very very nice. Assisted us with all our needs. She went above and beyond and made us feel special with our purchase. I highly recommend her as a salesperson for your company.

Kane is the best!!

Jordyn at Ashley Furniture was such a joy to work with when we were finding a new couch to buy! She didn’t hover or make us feel rushed, was always available to answer questions and explained things so well for us! Will definitely be requesting her again when we buy more furniture!

Let me start off by giving the biggest kudos to Fred P., sleep specialist, and Serena C., floor specialist, from the Cedar Falls location. They were so wonderful during this entire process. I started off with Fred the sleep specialist. He was so knowledgeable about mattresses. You’d think I’d know more since I’ve been sleeping on one all my life, but nope. Once you go to him, you’ll quickly find out how much you didn’t know and how much of a better sleep you could be having. He was a pleasure to work with and helped me and my son pick our new mattress at the best price point for us. Thanks, Fred! **P.S. I suggest buying the mattress covers also because they work great!** My pup wanted to mark her territory on my son’s bed, and that mattress cover did not let a drop go through. I washed it, and it’s as good as new. I’m so glad we got them. Serena the floor specialist. She was so great. So patient and understanding with us the entire process. She answered any questions we had and brought us all over the store to make sure we got exactly what we wanted. She made sure all our deliveries would be scheduled for the same date including the mattresses. She even made sure my special order would be ready for that delivery date also. I just appreciate when a team member goes above and beyond like that! We even went back to add another item to the list, and she was just wonderful every single time. When we go back, we will definitely be asking for her again. (Thanks, Serena.) Lastly, the delivery team, Aaron and Tristan, were extremely efficient and so kind. They brought everything in on time and built everything so fast. I’m so thankful for such a WONDERFUL experience and customer service from start to finish. I will 100% recommend this location to my friends and family! Thank you all so very much. (Pictures attached..)

Bri was easy to work with

Ben was fantastic to work with!

Bri was very helpful. Bought a clearance tv stand she even helped me to level it out. Excellent customer service.

Joy was awesome and friendly and helped me find a loveseat for my apartment in no time

Lisa Bradford at CF IA location was wonderful. Worked with us in a professional manner and got me my perfect Lazboy recliner. I will tell my friends to ask for Lisa!!

I came to this store and did not receive any assistance. I was not acknowledged and no one helped me. I around the store for at least an hour with no assistance. No greeting or anything. This was disappointing since I prefer to purchase Ashley furniture pieces. I have been to and purchased in TN & FL but when I move back to my home state of IA I received no help from anyone in the entire store. It was not a busy day and only 2 of the employees were working, one (a black woman) with a customer and the other gentleman bringing items from the warehouse (back), definitely not a sales person. It sucks because I need a house full of furniture since I didn't want to move old stuff to my new home. Guess I will look/spend my money where I am acknowledged.

Lisa. Thank you for all your help , patience picking out a new living room set. We will definitely be back to your store. 100% happy with the service, smiles and conversations!

Ben was awesome to work with! He explained everything thoroughly, but also in a way that was easy to understand. The British accent was just a bonus!

Bri was super helpful and we will back in the future!

Bri did a great job listening to our needs and finding us the right fit for our price range. Thanks so much!

Staff was very helpful making it a very pleasant experience!

Fred and Sarah were amazing. They took me through all the mattresses. I went in there with one idea, but they wanted to make sure I knew all my options and had me lay on several different mattresses. I think eight in total and I came out with a completely different idea that when I had in mind, but I’m so glad I listened to Fred and Sarah. They know their stuff so definitely check out Ashley‘s furniture. You will not be disappointed.

Working with Ben and Lori was very helpful in choosing our furniture even though we went back and forth on our decision but they we a really big help. They both were very knowledgeable about the items kiddos to them

We came in because of Serena who was not here when we came back. We had the most amazing service from Lori T She was the most knowledgeable and helpful. Lori has been amazing in helping to find the best look for our home. We also bought a tempurpedic bed from the best salesperson Sarah in Cedar Falls. She fit the bed to us and has been available for phone consultations about how the remote works. Fabulous staff.

Bri was awesome, very patient and helpful for myself and my mom. Give her a raise!

Joy

Bri assisted me with finding a sectional that’d work with my space and discussing the different modular options. Would recommend!

We worked with Joy, she was delightful and very helpful with no pressure!

Fred and Sara were great help on Black Friday!

Kane at Ashley Furniture Sleep Store was knowledgeable, helpful, and thorough. He had a refreshing approach that was not pushy and allowed for us to make an informed decision about purchasing our new bed.

Joy very attentive and helpful. Fun to deal with.

The customer service that Joy provided was amazing. I was in and out with what I wanted in just a few minutes!

Holly did a very good job selling us our new chair. Very professional!!

Fred and Sarah at the sleep shop were super helpful during our process of buying a mattress. Not only did they match a competitors price, they beat it! We also were able to pick up our mattress the same day. Highly recommend going to them for help with selecting and purchasing a mattress.

Jordyn did a fantastic job of helping me with any questions I had. The best part about my shopping trip was that Jordyn was so very patient. She let me shop without hovering over me. She is newer to the store so there was some issues with information we were asking about. A few other sales people were involved and got things straight with the manager. But with all of that, I still want to thank Jordyn for her help and most if all her patience.

Jordyn helped and we had a fast and amazing experience. Thank you.

Lisa was amazing & super helpful! Highly recommend!

Ben was a great help at Ashley Furniture store! He helped us pick out the perfect table and chairs! Thank you!

Spent about 11/2 hours at the furniture store Ben was our salesman very informative has lots of information wasn’t pushy made sure we had everything we needed and just took his time with us . This was our very 1st visit to Ashley Furniture Store. very welcoming even as we walked through the door.

Joy was a great help! We enJOYed working with her !

I spoke with Joy and she was very helpful and informative. I was able to purchase a leather sofa with her expertise.

Serena was great to work with. Made it quick and easy and got exactly what I needed! Would highly recommend working with her!!

Excellent experience in buying our new LR furniture. Joy was great at helping us figure out what we were looking for and narrowing down for us. Very much appreciated her input and knowledge.

Ben was our sales guy at the Cedar Falls Ashley Furniture Store, and he did a great job for us! In addition, when we had an issue and needed to return and replace a couple of pieces, Ben got it all set for our return & re-order, then made sure our new piece would be covered under our original protection plan. Thanks for all your help, Ben!

Ben G was awesome to work with. He was knowledgeable, helpful and most importantly (for me) was not pushy. 10/10!

Excellent customer service! Serena C in Cedar Falls was very patient, kind, and helpful with my return and reselect. The store was experiencing computers problems for a week but she continued to keep me updated and gave me confidence in the process. I received the sectional this week and everything went seamlessly. Thank you, Serena! I look forward to working with you again.

Bri was very patient & thorough with us. She made sure we got the right furniture for the right price!

Joy was very helpful. She listened to what we wanted. Wil come back

Second piece of furniture from this store and Bri was wonderful and patient with my indecisiveness. It was a great experience!!

BUYER BEWARE, PLEASE! This store refuses to rectify customer issues, they will lie to you and when caught forward your calls to their Central Office. The Central Office does not care to solve your issues, they have a script they go by and there is no compromise. Please take your money to a local business with more honesty and decency. My 72 yo retired father purchased a mattress and financed it through a CC company Ashley's sales person recommended. The store NEVER told my father that he will be charged a CC annual fee that is 12% of his entire bill! When I called Ashley's Central Office offering to come in and pay the whole thing off with check and cancel the CC to get the Annual Fee refunded or return the order and purchase it with check/different credit card they said "NO". They simply refused to work with us, no solution was offered for my father. They told me "he should have read the fine print and now he just needs to pay and move on." An old man who is on fixed income gets treated like this should tell you how sketchy this business is. Yes he should have read that 10 page small fine print on an iPad he can't use and for that he will end up paying an annual fee that the sales team admittedly didn't tell him about. But hey, it was in the fine print!

Joy, was very helpful and informative. Joy, has a can do attitude and listened.

Rachel was very helpful and was very knowledgeable about the products. Looking forward to receiving our furniture.

Jordyn was wonderful to work with, she took pride in her work and gave us several options to choose from. I had a ton of request and she was very knowledgeable and all around great to work with. Thanks so much Jordyn, you are a wonderful asset to Ashley furniture!

Rachel did an amazing job helping me. We decided against the chair when it was in our house and had time to sit in it. She was happy to get us one that was a better fit.

Bri was awesome. She went through each option with us and didn’t try to oversell us.

Bri greeted us with a smile and helped us put our vision together for a new living & dining room set up. Highly recommend 🤍

Bri did an excellent job helping me find a lift chair for my mother

Bri dealt with my sarcastic husband, who hates shopping, like a champ. Helped us get the best deal as well!

Bri was very knowledgeable, very polite. And not pushy.

Bri was very helpful when we were choosing a new couch.

Bri was very friendly & helpful. Thank you!

Had a great experience! Rachel was easy to work with. Not pushy and informative!!

Bri was such a fantastic sales agent! She had fantastic ideas and was able to assist me with finding that perfect look. Thank you Bri!!

Our sales person, Ben was amazing! He was patient and super attentive. He was extremely helpful and we were able to purchase the best dining table and chairs to fit our home and needs. Caroline, however, was NOT helpful and lied when she said we couldn't finance the amount if our purchase due to the cost amount being too low for financing. After informing her that we knew she was lying and that we had in fact financed less, she tripped over her words and became very rude, but completed the financing process. Ben deserves a raise. The store needs new management. I LOVE my dining room table and chairs. Thanks, Ashley!

I walked in Joy greeted me right away, showed me choices and bam! I am.getting me a couch and recliner! Think it only took 15 mins! She was friendly, process was fast and easy!

Jordyn was a rockstar. Knew exactly what we were looking for. Very helpful, not pushy. 10/10

Jordyn was amazing to work with!

Jordyn helped me find the table I was looking for! She did an amazing job and was so friendly.

Kane is absolutely amazing!! Super knowledge and friendly. Will definitely purchase from him again!

Bri was very helpful with our search and purchase. She was exceptionally kind to our two young grandchildren. Thank you, Bri! A pleasure to work with you.

Bri helped us and was professional and gave us all the info that we needed!

We walked in and Sara was the lady that came and introduced her self to my husband and me. We told her what our budget was and told her what we wanted it for, she took us straight to the mattresses and she was very knowledgeable. She was very helpful, even gave us tips on the bed we have at home. We were in and out of the store less than a hour. She was great to talk to also. It’s hard to find good help these days, you diffently got a winner with her. Thanks Sara for everything. It was great working with ya. We will diffently be back to this store in the future. The Stahls

Bri and Ben were extremely helpful! We worked with Ben to get our couch and he was super information and explained everything to us about the protection plan, and when we had struggles with our purchase he walked us through and made it a lot less stressful! Bri helped me with our dresser and was super amazing with helping us get our dresser ordered off of the outlet. Walked us through and had a good conversation during the long wait periods! Kane was a sweetheart and even offered to help with assembly over the phone if we needed the assistance! Definitely will use their help again!

Bri was awesome to work with! Very great service and helpful!!!

Kevin was a great help and very nice!

We loved working with Sara she is awesome very friendly, & outgoing we also worked with Lori T she got it done fast and breezy wonderful gals!

Bri was awesome helping us find the couch that was perfect for us. Everything was well explained. Loved that she was helpful without being pushy.

Staff repeatedly followed, bothered, and annoyed me. Some people don’t want to be accosted and harassed by sales people. If you want people trying to shove sales down your throat, go here. If you want to shop for yourself, well, stay at home.

I met a lovely lady today at Ashley Furniture and her name is Lori. She was so kind,, knowledgeable, impeccable taste in how to put pieces together to create what my vision was and she is fun and easy to talk to. I can’t say enough wonderful things about Lori and it is my hope that she is always recognized at Ashley Furniture as a key asset to the company. I am serious…she knows your store inside and out and knows exactly how to help someone put together different pieces of furniture from various manufacturers. If your employees ever read these reviews, please let her know that she is amazing and I appreciated all of her time and knowledge today. Thank you to Lori at the Cedar Falls Ashley Furniture Store.

Great service and very helpful!

Fred was great! Very friendly helpful and made buying our piece of furniture an enjoyable experience.

Bri was fantastic at helping us find the right bed for us! She wasn’t pushy at all and helped us with a friend’s and family discount. Honestly, I almost walked out with the gal who initially “helped” by being rude to my daughter and trying to push me into something I didn’t want. Glad I stayed and had Bri help!

Had a great experience with Kane our current bed purchase. This is our second purchase in 2024. Would recommend Ashley Furniture to anyone looking for new furniture.

Joy is an absolute angle and helped us get the best price possible! We were in and out in less than an hour.

Bri was so helpful as we looked at furniture today. She was attentive to us yet gave us the space and time to make our decision. We appreciate how she worked with us and helped us find and purchase just what we wanted. Thank you, Bri!

Thanks bri. Great experience.

Bri was very helpful and quick.

Joy was delightful to work with,she was very helpful and polite and has a great smile

Joy is awesome very nice and helpful love her sold us a great comfy love seat

Holly was very helpful in finding our new sectional, very pleased!

Kane was fantastic to work with! Understood what we were looking for and provided just enough assistance without being pushy. This was the first place we stopped and after looking at 3 other places we went back and bought from Kane.

Holly helped me She was very helpful and a nice person. .

Bri was great! Loved working with her.

Bri from the Cedar Falls Ashley was amazing and very helpful.

Bri at the Cedar Falls store was really fun to work with and she had a lot of ideas and worked with what my vision was. She did everything we needed and more without us even knowing it. Will definitely come back and work with Bri again if she is working.

Kane has helped me twice with finding the perfect couch! Very helpful and willing to help find exactly what you’re looking for.

Bri was very helpful and insightful. We truly appreciated her helping us through the process.

Joy and Fred was very courtesy and friendly sales representatives. Helped make my bed purchase quick and easy. Highly recommend 👌

Kane k. helped our family find a bed and desk for our young daughter, and he was very patient with us. He was great at showing us different options and was a great listener on what we were wanting and needing. Thanks kane!

Kane was fabulous! He showed me several options when purchasing a power recliner for my grandma - he made the process quick and easy!!

We were so lucky to have Holly to help us today at Ashley Furniture in Cedar Falls. She was VERY patient with our indecisiveness, and helped us to find what will work best for our needs. She made buying furniture a pleasant experience for us, and we are looking forward to having our couch and chair delivered! Holly is the best!!

Holly was great! Thank you!

Kane the assistant manager was amazing! He found exactly what we were looking for and got us in and out quick!

Bri was kind and courteous and very helpful.

Bri was awesome and very helpful

Bri was awesome and very helpful

Bri our salesperson did an excellent job showing the selection of recliners and helped select the perfect chair for our needs.

Very helpful and knowledgeable.

My husband and myself had an amazing experience at Ashley’s yesterday. We were looking for a dining table and chairs and had been looking for a couple of months. Kane Koeneke greeted us and asked what we were in for. After we answered a few questions we off on a hot trail. Then, there it was!! The perfect dining table and chairs. The customer service and attention to detail of what we were looking for was superb. Thanks Kane!!

Joy was very helpful in assisting our search for new family room furniture. Recommend!

Great experience with Holly!

Joy was very helpful

Kane was extremely helpful in figuring out the best fit for our home, including measuring different pieces and rearranging couches right in the showroom to ensure we had confidence in our purchase. Due to his efforts and service, we are absolutely satisfied with our beautiful new sectional!

Very friendly and well informed about her job! Bri

Bri was very helpful

One year ago I bought 2 lazy boy recliners they failed 3 times total got taken back for a manufacture defect I had a store credit. Kane was helpful with getting a couch. I had measured everything except the doorway and it would not fit no big deal, that’s my fault. The delivery people took the couch back and I drove an hour to the furniture store to pick up a different couch. I got there and no one wanted to help because there was no commission in it for them. I picked a couch and finally got help a manager named Kevin. The new couch came out to about 50 dollars under my credit so I had a 50 dollar refund coming. It’s been almost 2 weeks and I have not got it I keep calling and they just say they will call me back and never do. I understand that this is a whole mess and difficult for them but it wouldn’t be if the chairs just held up in the first place. I’ve had multiple trips down there and headaches with this as well not to mention I haven’t really had any usable furniture for a year. Now on top of this I’m getting money ripped off

Joy was super helpful and patient as we looked at lots of options. She was very knowledgeable and made our experience easy and enjoyable!

Joy - she was so helpful and patient with us while we brought in our kids to look for a couch!

Joy did a great job showing the selections for what we wanted. Quick, pleasant, and professional.

We had a great experience at the Ashley store today. Kane helped us get exactly what we wanted and for a great price.

Joy is amazing and did an awesome job of helping us make the best decision. Thank you Joy!!!

Kane was great help. He greeted us upon entry and was attentive the whole time we were here. He was very knowledgeable and answered all questions we had.

We were taken care of very well by Bri. She knew what we wanted and definitely made are experience enjoyable.

Sara was excellent to work with. Very knowledgeable and professional. I would highly recommend

Top notch sales consultant Rachel Allen was very knowledgeable and a pleasure to work with.

Our salesperson was very helpful. However, another salesperson (?) was very rude her. I don't know what set her off but she told her she would sit wherever she wanted as our salesperson was not the boss, and she should toddle off and help her customers (us). I was shocked. However our salesperson handled it well and didn't react. As a former office manager, this would not have been tolerated in my place of business. It was extremely unprofessional and made us uncomfortable.

Kane was wonderful! Thank you!

Sara M did a great job and was very knowledgeable

Rachel A and Jordyn took great care of me today. I needed a sofa and a mattress and frame. I got exactly what I wanted.

Bri came in on her day off. Awesome person

Ashley was very knowledgeable about what type of bed we were looking for. Helped us find the perfect bed for my wife and I. Highly recommend!

Joy was a great help to us!

Kane was great to work with! Easy, simple process!

Working with Holly to find new furniture for our home was a breeze! She is very knowledgeable about the products and features. We were in and out in under an hour and bought 2 great pieces of furniture. We will most certainly be back for our future furniture needs.

Bri was very helpful and knowledgeable! Thanks for your help with the beautiful dresser!

Joy- was very helpful!

JOY, great customer seevice.

Joy was an excellent salesperson to work with. I had an issue with my recliner and she was right there to help me fix it . I can’t say enough on her customer service! After all you can sell furniture, but it’s the customer service that brings you back! Thanks Joy, it was a pleasure working with you!

Joy and Kevin were absolutely amazing and so helpful!

Kevin did a great job, very informative, and helped us till the very end!

Joy was fantastic!! No pressure and easy going!!

Joy did a great job helping me find what I needed!

Wonderful salesperson Bri was very professional and I had a fun shopping experience with her.

Great service! Very happy with my experience!

Joy was excellent and super helpful with the process of buying our new couch! She definitely helped make everything go smooth and quick for us. We appreciate her tremendously!!

Quick & Easy w/great product!

Joy- was very helpful. Very friendly.

Bri did amazing at assisting me!

joy was very nice she did a good job and I will be back to see her.

Joy was amazing and took me to exactly what I needed with only a few key words! Highly recommend her advice!

Highly recommend this location. No pressure sales or people following you around the store to try and sell you on something. Kane, in particular, made my mattress shopping a breeze. Took his time and had me and my wife try a few beds to make sure we were on the same page with comfort level, and then went from there on different brand options to fit our budget. He went over all financing and delivery options clearly and efficiently. Thank you Kane and crew at Ashley Cedar Falls!!

Kane was absolutely wonderful, again! Made our mattress hunt easy and painless. Would recommend anyone to seek his help.

Bri greeted us as we entered the store and offered a lovely greeting. She was extremely helpful in listening to our needs and helping us find a few couches in our budget. She did a great job explaining financing to us and was very friendly throughout the entire process.

Today, our customer service was fast and got the furniture that we needed for today, and we had a discount for a rug, Thank you Bri

Joy. All good.

Rachel A was very helpful and informative. Excellent customer service.

Worked with both Bri and Rachel and they were very friendly and helpful.

Joy, provided awesome 👌 customer service to us.

We had a great experience. Ben was very attentive as we made our selection. Once we ordered our sofa, Ben kept us informed of the status of its arrival. Pickup was smooth. We would shop there again!

Joy was knowledgable and awesome to work with!

Ben was very helpful and amazing, thanks

Joy was patient l, listened to our situational needs and then went to bat for us in our financial plan, not just once but again to match up and get an even better final price than we'd planerd! TOPS!! We'll return to compare all our future needs.

Joy was great to work with! She let us browse as we needed and wanted and was there when we were ready to buy! Thank you!!!

Bri was very knowledgeable and personable. I came in with a group of friends and she showed us a lot of furniture she thought we would like!

Bri was very helpful and knowledgeable in working with me and my wife. Thank you for a welcoming time!

Joy! Was awesome!!

Joy did a great job

Kane was incredibly helpful across the board! I entered the store unsure of which sectional to purchase, and he managed to answer all of my questions and assist me in decision making. Throughout the process, he was both knowledgeable of all products Ashley offers (sectionals, kitchen/dining room furniture, coffee tables, etc.) while keeping communication open for any questions I may have in the next couple of weeks. I had a great afternoon with the entire Ashley Furniture staff at Cedar Falls!

Bri was helpful and listened to our needs. Bonus that she’s short so we could get a real feel for if the chair would be the right fit for our loved one.

Serena was very helpful in finding a chair for my elderly mom. I was very specific in her needs and she went over and beyond to make sure I had the right fit for her and also that delivery was there in time. Thank you to Serena and Joe for making this experience go so smoothly. I would highly recommend Ashley Furniture!

Great job

Great experience. Bri Wadena was great. Everything was ordered correctly and efficiently.

Joy great service sweet gal will use her in the future

Joy was the most amazing and patient floor rep. My wife 7s picky and didnt listen to reason . However Joy found a compromise.

Joy was very helpful with my purchase! Answered all my questions and made the purchase a breeze!

Joy made it real easy and understandable to buy the perfect couch. Very pleasant personality. You should promote her to management. She helped us find everything we wanted.

Kane helped us immediately and was very knowledgeable.

Kane is SO helpful! Very knowledgeable and quick to help!

Fast and easy shopping experience

Joy was excellent I appreciate everything really recommend joy

Rachel was extremely helpful in giving us insightful information on our search for a new sofa. She was able to answer all our questions thoroughly. We found the perfect sofa at Ashley Homestore!

Bri Wadena was very helpful finding us a unique piece of furniture that fit in a certain location. Highly recommend her and Ashley furniture!

Ben s the man!

Was very good. Pleasant!

Dear Holly, We express our sincerest gratitude for your superb decorating ideas for our Sunroom during our furniture selection process, the England Sofa/Loveseat Sleeper, Ottoman , Swivel Rocker, and Realyn End Tables . They make our Sunroom feel bright, airy and comfortable place to enjoy every day. Also, the fabric for the ottoman complimented our living room décor. Thank you so much for always following through with us and for your creative genius, patience and excellent service you provided for us. Ashley Furniture is fortunate to have someone like you! NDLR and IDLR

Kane Koeneke was amazing today! He helped me find exactly what I needed! Thank you!

Rachel was very pleasant, knowledgeable and helpful and fast service

Worked with Sara M and she was amazing! Made shopping for a bed feel like we were right at home and such a breeze. Definitely recommend working with this Sleep Specialist!

Ben is amazing! His enthusiasm to help is a rare quality in this day and age. He was a pleasure to work with.

Holly was very helpful in showing me sofa options that fit the description of what I was looking for. She showed me many options and was very friendly!

I had called to purchase a recliner. I spoke to Fred Perryman who checked inventory to make sure it was in stock before I made the trip. I was able to pick it up the next day. Thank-you Fred for your assistance, it was greatly appreciated!

Sarah helped my mom & I find the perfect comfort level for the mattress we ended up purchasing. This woman knows what she’s talking about! After walking us through, we ended up finding the perfect one for me based on the position I sleep in. Bottoms up, Sarah you’re the best

Great service, very friendly. Kane Koeneke got me through everything very quickly and made me feel very good about my purchase!

When we visited the store Mr Fred gave us excellent attention.

Super helpful and friendly! Kane led us right to the chair we needed!

My son and I went into Ashley to look at furniture. Holly was our salesperson and was great to work with. We sat on multiple couches, loveseats, and recliners. She showed us different brands, materials, prices, etc. We ended up finding a 3 piece set we loved and even got a discount on it. 1 piece was in stock and 2 had to be ordered, but arrived quickly. Thank you, Holly for your kindness, honesty and patience with us. If you are looking for furniture, ask for Holly.

Holly was wonderful to work with and helped us find the perfect piece for our living room.

Jordyn was very friendly and attentive! Thank you

Fred Perryman was fantastic, answered all our questions, very knowledgeable about the inventory and didn’t hesitate moving furniture around to show us how pieces would look together. Wonderful shopping experience!

Went in to just price out what my options would be, and ended up buying a new mattress, box spring, and base. Kane was incredibly knowledgeable and helpful, and the 0% financing for 3 years option is what made me decide to just go ahead and get the new stuff right away. Would definitely recommend visiting the store, even if you're just looking for information. Super knowledgeable and helpful staff!

Holly Scott was terrific. Listened to our needs and guided us to our solution. Offered meaningful suggestions and efficiently closed the sale. Extremely pleased with her professionalism.

The only reason I am giving this store 5 stars is because of Ben. If it wasn't for him, I would have taken my money back at this point. Ben was incredibly sweet and kind to us. We had such a nice time chatting with him and he made our experience very pleasant and memorable. However. When Furniture Mart actually delivered our bedroom set to our house... the hardware for the bedframe was missing. So they put that and the mirror aside, and said they will reschedule. A week goes by, and nothing. I called, they said they would schedule the next day, and another week goes by. Nothing. I called AGAIN and requested the bedframe and mirror to be put together. They came by today and now have to have someone come out AGAIN because one of the bolts was bent. AND no one put a work order in for the mirr to be set up, so that's also not done. Again. I am really close to having everything just taken back and saying screw you to Ashley. If it wasn't for how wonderful of an experience we had with Ben, we absolutely would.

Joy pleasant to work with

Joy was a great help in finding furniture.

Kevin was awesome today! Very knowledgeable and really down to earth. He was a pleasure to work with.

Rachel was absolutely amazing! Amazing customer service and made the process of purchasing quick, easy and straight to the point. Greeted us as my sister and I walked in also!

Rachel was very helpful and quick with the entire process!

Joy and Rachel were amazing at helping us upgrade from a Queen mattress to a King mattress and headboard! We are excited for more spacious sleep for us, our dog, and our 4 kids!

Fred was very professional and informative helped us get our new bed! Would highly recommend him!

My roommate and I came in looking for a sectional to fit our living room and the lovely assistant Jordyn helped us get one! Couldn’t have been a more easy going and pleasant experience. 5/5 would recommend! Shout out Jordyn

Very easy to work with.

Great customer service! Kane answered all the questions we had and was very knowledgeable. Excited for our furniture to arrive!

Joy was Great!!

Joy. Great attitude.

Great experience. Jordyn was easy to work with. Furniture was delivered same week and is awesome!

Ashley was very helpful and knowledgeable. She made picking out 4 mattresses painless and quick.

Joy was amazing!!!! She got us what we needed and didn't hound us! Definitely hit her up!

Joy was excellent!!

Holly did an amazing job helping me find the perfect sectional for our home!

Holly S. did a great job showing a wide variety of options for setting up a new living room design for us...

Joy and Sara were amazing!!

Joy was very helpful in helping me make my choice.

Joy was a huge help today! She was very informative and friendly. I came to browse and check prices and left a very satisfied customer!!

Joy was very helpful on finding me a desk for my apartment. It was definitely what I was looking for and can’t wait to use it to help me at college!

I want to thank Ben for his help today! He displayed excellent customer service skills while promptly providing a friendly and personal atmosphere in which I was comprehensively explained the ins and outs of the process of the transaction and even helped me get furniture into my vehicle and disassembled it expertly while providing wonderful conversation. He is a shining example of a star employee! I would love to come back again!

Joy Great to work with, very nice and informed about everything. Worked with me until I could purchase what I really wanted 😀

Purchasing my couch was quick and easy. They explained everything and made sure I had a wonderful experience!

Sara was quite the efficient salesperson. She was very personable and knowledgeable without being pushy. Check her out in the mattress department at Ashley.

Joy was very helpful and friendly!

Joy was very pleasant and helpful when we purchased our new furniture.

Holly was fantastic-led me to exactly what I needed.

I was at the Cedar Falls, Iowa store & they were so helpful.The employees were very friendly, the assistance manager Kane was helping me today. He definitely knows his job! Satisfied customer here.

Fred helped me out. Great service !!

Joy was really good to work with and made the buying experience enjoyable.

Sara was very helpful in figuring out the correct mattress for us!

I had a wonderful experience with Sara and Carrie who helped me find the furniture I was interested in right away. Carrie showed me stylish and comfortable sofa recliner options that would fit perfectly in my living room. Sara helped me figure out exactly the right kind of mattress I needed and taught me so much more than I thought I knew about beds. I have bad back problems that got worse due to my old mattresses, but felt little to no pain on these beds. I got to try them out as long as I needed and almost fell asleep on the bed I settled on as it was too comfortable! I would have been happy with any of the selections we tried, but I felt they helped me make the best final decision for what I needed.

Kane was extrememly knowledgeable and helped me find the perfect mattress!

Kane was not only helpful and kind. But he was not pushy or forceful. Rockstar

I had a guy named Fred Perryman, he was very nice and helpful.

Joy W made our shopping so easy. Great taste, great lady, great experience!! Do yourself a favor and ask for Joy!

Sara was amazing!! Super helpful!

Joy was nice pleasant help recommend come see joy

Joy is very knowledgeable about the products. She is very personable.

Holly was very helpful and helped get my dad the perfect chair!

Kane was outstanding and so helpful!! Absolutely recommend

A+++ Great service! Highly recommended!!! Kane rocks!!!

Expensive but very good customer service and very respectful and nice I felt very comfortable and didn't feel pressured at all

Ben G is super friendly and extremely helpful!

Sarah was excellent, helpful and funny.

Joy went out of her way to make sure we were helped even with the construction.

Joy was a huge help and great to work with!

Joy W did a wonderful job helping us find the items we needed.

Carrie Merry was so awesome to work with and really helped me find the right fit couch for me!

I want to thank Carrie Merry for her amazing help today I can’t wait to come back in and order our bedroom sets thank you you was helpful honest and patient

Lori was great to work with and price matched, which saved us over $200

Joy went above and beyond to get us the chair we needed. She came in on her day off to help us. Joy and all other stuff were very friendly. Would definitely recommend!

Go to Ashley in Cedar Falls and ask for Joy!!! We just pcs’ed to the area for the PMS position at UNI. Joy helped us find our dream living room set…with the right price that fits our 2024 budget. Thank you so much! We love it!!!

Joy was very helpful and knowledgeable. Great to work with!

Joy was a pleasure to work with! Great customer service!

Joy was wonderful! Great service!

Joy was very helpful. Answered all my questions. Very satisfied with the service.

Joy was great to work with! Made the experience fast and easy!!

Holly Scott spent most of an afternoon assisting us to buy a new sectional. She was informative, helpful, and very patient! We appreciated Holly very much and highly recommend Ashley furniture store!

Fred was very nice and helpful. He answered my questions about the furniture I was looking at. I did not feel pressured. I found a sofa & recliner I really liked. I had a very positive experience.

Pushy and was followed around like a hawk. Management team was great.

Kane was amazing to work with. He helped us pick the perfect bed for us - not the most expensive. He was honest and kind. We also needed a new couch and he helped us with that too and got us the best deal! What a great experience!!!

Carrie Merry was very friendly and helpful! Definitely would recommend her as your salesperson!

Shopped for a mattress with Kane. He made everything so easy for me! Thank you!

Holly was very helpful and kind. Will definitely be back!!

Had a wonderful experience looking for a new mattress. Kane Koeneke went above and beyond making sure I found the best mattress. Highly recommend shopping with him to find your new bed!

Joy was very helpful. Lots of selections to choose from. She's very pleasant and knowledgeable.

Joy Joy has been a tremendous help and very kind very patient I'm extremely happy with the entire transaction.

Ashley's sales rep Holly S was terrific! She listened carefully to what we wanted and directed us to a couch, love seat and 2 swivel rocker chairs that were perfect for our space. She was also able to show us a large entertainment center that was the right size for our big screen TV. Ashley furniture and Holly definitely gave us 5 star service.

Rachel Allen was great to work with.

Joy was amazing! Very helpful and let us take our time without hovering.

Wonderful customer service! Joy was sale rep

Fast to the point

Holly and Joy were great

It was as great

Joy did an excellent job helping my wife and I find exactly what we were looking for.

Joy was very helpful and pleasant. I would recommend her to all my friends

Kane Helped us find what we didn't even know we wanted lol very helpful thanks again!

Thank you Joy for making the buying process easy and fast! Really recommend her!

Joy and Kevin were absolutely fantastic. They really made things easy and light hearted, really appreciated what my wife and I were trying to do and what we were going for.

Great service

Joy was very helpful with helping us find exactly what we wanted. We were in and out in no time do to her knowledge if the furniture. She listen to exactly what we told her we wanted and led us to multiple options to decide from. Very good and fun experience.

Joy was great, thanks for the help!

I worked with Joy to purchase a dresser, chest, and two bedside tables. It wasn’t in store, only online and she made it super easy to purchase it and I was able to conveniently order it as I couldn’t do it online!

Kane was very knowledgeable and patient. Very pleased with our service

Holly was very knowledgeable and fun to work with. She has great ideas and is very detailed with how all of our pieces work together. Great experience!

Joy provided great assistance during our buying experience. Very down to earth, kind and not pushy.

Val was super helpful helping us find the perfect couch! She made sure that we saw all of the options the store had to offer, and that we got the best deal possible,

Joy was an absolute pleasure to work with! Very friendly & extremely helpful & patient!!!

Valerie and Fred were extremely helpful when it came to picking out and purchasing our new couch. Very quick and painless process! Thank you for all your help! :)

Joy was very professional and helpful.

Kevin and Lori did a good job

Joy was excellent to work with an easy to help

Joy did a great job. We will be back

Joy Very helpful we will look for her next time we shop.

Joy, she was very helpful and friendly.

Loved shopping here for our new furniture. Carrie was awesome! She was personable and very accommodating, She made the process fun and stress free! Kane helped us with a mattress and was very knowledgeable and easy to work with. Highly recommend Ashley Furniture- make sure to ask for Carrie and Kane!

Joy has been a great help, very patient and accommodating. Awesome worker

Joy Very helpful and pleasant. Very knowledgeable. Glad to have worked with her.

Great experience Joy was very helpful!

Joy was great to work with!

Sara at the Cedar Falls store is very knowledgeable about not only the mattresses but was able to match me with the perfect mattress by observing my alignment while trying them. Very professional and extremely helpful by answering all my questions. Hands down was one of the best customer focused purchases ever!

My husband and I were treated very professionally by Joy today at Ashley Furniture store in Cedar Falls. She was a pleasure to work with. Mr. Kevin McCullough also assisted us and was kind, friendly and helpful. Thanks to a great team at Ashley Furniture Store!

Joy Winfield at Ashley Furniture Cedar Falls, IA was very knowledgeable and extremely helpful during our patio furniture purchase. She made things easy and fast. Ashley Furniture has great prices and they treat their customers very well.

Joy was excellent! Very helpful & knowledgeable. Thanks Joy!

Our experience mattress shopping with Sara was quite possibly the easiest and most informative purchase we've made in quite sometime. I highly recommend Sara and Ashely Furniture store for your bedding purchase.

Joy was such a joy to work with when looking to furnish our cabin. When looking again, we would definitely ask for her. Joy may have been a farmer, because she is truly Outstanding in her field.

Absolutely amazing! Was helpful during our first selection. Sadly it didn't fit through our door. Return was super easy! Reselection was even easier! Hands down amazing. Loved Chris and Elizabeth.

I want to extend my deepest gratitude and appreciation to Kane and Carey for their exceptional customer service. My wife and I came into the store close to closing time on a Sunday, and despite the late hour, both Kane and Carey went above and beyond to ensure we had an outstanding experience. Carey demonstrated remarkable patience and dedication, taking us through every bed set we showed interest in. She provided detailed information, answered all our questions, and never made us feel rushed, even though it was late. Her knowledge and willingness to help made a significant difference in our shopping experience. Kane was equally impressive, spending a considerable amount of time walking us through various mattress options. He meticulously explained the features and benefits of each mattress, helping us understand what would be the best fit for our needs. Kane's expertise and attentiveness ensured we made an informed decision and found the perfect mattress. Thanks to Kane and Carey, we left the store feeling confident and satisfied with our purchase. Their outstanding service turned what could have been a stressful last-minute shopping trip into a pleasant and successful experience. We highly recommend visiting this store and seeking out Kane and Carey for their exceptional customer care.

Kane and Carrie were amazing we were able to secure our dream bed set and mattress, everything was priced matched so we did not have to drive to Des Moines. What a phenomenal experience to shop where people truly enjoy what they do! Thanks again!

I have NEVER been so willing to spend SO MUCH money on furniture but Fred and the folks at Ashley's (College Square) were awesome. Bravo!!!

Kane Koeneke did a wonderful job making sure we got the correct bed. He did a great job explaining why this bed was the best for us.

Kane Koeneke did a very nice and professional job with the beds.

Sara Was extremely helpful, she was able to locate the mattress we wanted over the phone. She had it sanitized and wrapped and ready for transport when we got there. We will definitely be back!!!

Sara did awesome very informative on selecting the right mattress

Sara was great to work with! Making it super easy and comfortable when looking for a bed!

Fred Perryman was extremely helpful when we purchased our sofa and recliner. He answered all our questions and was very patient with us. Would buy from him again.

My husband, Matt and myself went in looking for a couch and rocker recliner. Rachel met us at the door and walked us to what we were looking for and was very knowledgable. She was not pushy and listened to what we liked and didn't like. We ended up finding a rocker recliner, a couch, an oversized chair, end tables and coffee table PLUS a dining room table/chairs and buffet. She made the process very easy and printed us a quote to take home and look over with no pressure to buy on the spot. We will be calling to purchase all of these items and hope Rachel gets the kudos she deserves. She was great to work with!

Holly was amazing and do patient with my husband! 🤪

Have a big selection of furniture, Fred was professional and polite helping us with our purchase.

Joy was very easy to work with. Thanks!

Kane was absolutely amazing to work with!

Kane was very good at what he did and we really appreciated him!

My saleswoman Joy, was very sweet, honest and love my experience with her.

Joy was such a pleasure to work with when choosing a loveseat and ottoman! She knew everything about the inventory and helped us make a great decision!

Sarah and Rachael are amazing and super helpful!!!! Thanks!!!!

Holly was great to work with and patient! Didn’t know exactly what I wanted, although with her help a got what I wanted!

Sara Holly is a mattress wizard and was super helpful.

Top notch service! Sara and Fred were exceptional! Know their job well and very friendly.

Joy was so helpful and super knowledgeable about what was in the store. Highly recommend working with her!

Joy did a great job helping us secure our furniture for staging our model home

Sara was helpful and knowledgeable. Made the decision easy.

I recently purchased a couch, recliner and end tables. The salesman, Fred Perryman, was extremely helpful and friendly!! He spent a lot of time helping me pick these items out. Thank you Fred!!

Joy helped me today. I did my research and knew what I wanted but she answered questions, got out the measuring tape, and got me what I wanted!

Joy Was So Helpful 😊 Highly Recommend

Kane had great insight on color scheme for our living room and sold us on our couch set!

Kane Koeneke did an amazing job! Very helpful and knowledgeable!

We loved our furniture buying experience. Chris so so helpful with finding the exact sectional that fit our needs. We weren’t pushed to go above budget and the fair and honest opinions about certain pieces helped make our furniture buying decision quick and easy. We will definitely be back in the future.

We had a great experience buying our new couch. Ben was so helpful! Would definitely recommend!

Joy was a Joy to work with! Corrected a pricing error immediately!

Kane is excellent with customer service and definitely helped us with what we are looking for my wife said that’s are sales guy!!!!

Fred was very helpful at finding the perfect dressers for us. Delivery was timely and professional. We are very happy with our purchases which arrived in perfect condition.

Had a great experience, Kane was very professional and knew exactly what we were looking for!

Loved working with Chris Larrimer at the Cedar Falls store. He was incredibly helpful and knowledgeable as well as hilarious! Truly one of a kind guy!

Holly was great to work with - made the purchase process super easy.

Sara and Rachel were great! They took the time to make sure we got exactly what we needed! Highly recommend

Pleasant sales by Joy

Great an quick service from Holly

Holly helped us find the perfect chairs

My husband and I went in knowing pretty much what we wanted but Kane was still so friendly and helpful. Made us feel comfortable and was quick to get our pricing together. Thanks Kane!

Holly S. was very helpful and found exactly what we were looking for!

Holly S was very helpful and found exactly what we were looking for.

Kane was very helpful in our search for a new mattress! It was quick and painless and with an instock purchase we will have our new mattress in four days.

Kane was incredible to work with! Was not pushy, gave honest opinion and helped us pick out our entire homes furniture!!

Me & my husband worked with Kane and he was incredible! Not pushy at all for a sale and genuinely was happy to help us pick out exactly what we wanted!

Holly and Sara did did a great job I love the furniture a lot of help

If you want GREAT customer service you need to see Sara Mettille at the store in Cedar Falls. She is very helpful. She truly listened to your needs and understands your budget.

Joy was wonderful and very helpful for me!

Joy was a wonderful helper and a sweetheart.

Sara was really helpful, stayed well within our budget, and answered all of our questions thoroughly!

Kane was so helpful with assisting us in picking out our new furniture. He helped us color match everything to make sure it would look good together!

Joy was very good to work with A+

Joy was great to work with! Made the process super easy and seamless!

Joy was wonderful!! Very helpful!

Joy was very helpful

Nice customer service from Joy

Kane was great to work with and worked with us as well.

Kane was such a people person, very friendly and nice to work with.

Fred Perryman and Holly Scott were two incredible and helpful salespeople! Holly was so patient and walked us through the entire store and helped us learn so much about what we like and don't like. We ended up returning and working with Fred who steered us directly to our favorite couch after watching our reactions to two others. He was extremely knowledgeable and answered so many questions for us. Bonus: the whole staff loved when we brought our dog in, too!

Joy did a great job. She is very and friendly and knowledgeable about the furniture. I am very happy with my purchase.

Kane was an exceptional Sales person - so helpful that I ended up buying not one, but two purple pillows. Thank you for the great service!

Joy was exceptionally helpful. Fun to chit chat with. She made shopping for furniture fun.

Sara did a very nice job! Did her job professionally!

Joy was awesome to work with. She was very helpful and made the experience easy!

Val helped us find the couch of our dreams at Ashely today and we couldn't have found what we wanted without her help and expertise! Val not only found us what we wanted but she also answered all of our questions and concerns and made us feel very confident in making such a big purchase. Val also helped us find a rug to match and so we could not be any happier with our experience at Ashley today! If you go, ask for Val to help you out! You will not be disappointed.

Chris Lattimore was great. There was no pressure in making our decision. Very patient in understanding what we were for. Spent a considerable amount of time making it work.Thanks Chris,go Iowa State.

We made multiple trips to the store before finally settling on a sofa and 3 chairs. Joy helped us each time and was extremely helpful and knowledgeable. I recommend asking for her the next time you come in.