Ashley Cedar Rapids, IA 52404

We purchased a table and chairs, two end tables and a server from here back in January. When shopping everyone was very helpful at the time. We were told that we would have our end tables in March and everything else would be here in June. When March came around we did not hear from anyone so we reached out. At that time he informed us that all of our stuff would now be in early May except for a couple chairs that would be at the end of May. When the middle of May rolled around and we did not hear back we reached out. He then told us (after we got rid of our old kitchen table due to a lack of communication) that it wouldn’t be in until June. We understand that these things happen and that’s fine but what’s not okay is the LACK of communication. A simple phone call would have been helpful with updates. We bought a couch, recliner, bed and bed frame from the Coralville store and they made sure to contact us with updates to keep us informed. Cedar Rapids Store was able to find us a table that we got and when we received it there were no instructions. Thankfully we were able to access them online. We did reach out to the manager and talked to him and he did make things right and was very apologetic, however the fact that we had to deal with it in the first place is not okay.

My sales lady Jen went above and beyond to find me a lift chair that would fit me- to no avail, but no fault of hers they were in the back of the store. Upon ready to leave she grabbed an accesory cart to get me to the front of the store. Even though there was no sale, she was amazing! Thank you!

My wife and I purchased 2 bedroom sets for our new home. Somehow in the process some paperwork got messed up and our financing was incorrect. Troy our salesman was extremely helpful on getting everything sorted out and getting the financing fixed. Customer service was 10 out of 10. Troy and Stephanie (the finance lady) always answered any questions we had thru the process.

We've purchased several pieces of furniture here the past 3 years and have been satisfied with each buying experience. We like the variety of styles and prices the store offers so it was easy to find something I wanted each time I was looking for something. We've been working with Duane and would highly recommend him. He listens to your "wants", has never tried to oversell or be pushy and was honest with me when I needed him to be. Buying furniture during this time frame could have been a nightmare due to the pandemic and derecho but it never became an issue due to the honesty upfront about availability and the time frames that might occur. We will be shopping for more furniture once our storm repairs are completed and this store will definitely be our "go to" place. Also, an added bonus and one I would like to emphasize is the huge selection of decor throughout the store. That, too, will be some of my future purchases. The downside is that the decor isn't included in their sales, but the upside is that the pieces are reasonably prized if you do any comparison shopping. This Cedar Rapids store has earned a 5-star rating from us.

I was able to purchase furniture that I love at Ashley Furniture! We just recently bought our first home and this was our first time buying new furniture. Diana (I apologize I can't remember if it was Diane or Diana) was a great help and showed us several options based on what we were looking for. We never felt pressured to buy or pressure to get the biggest most expensive option. We ended up with a sectional and coffee table that we love and Diana made the process quick and easy. Furniture shopping can be overwhelming, but this was a breeze! I also like that they have a good protection program for the furniture that really isn't all that expensive, and if we don't use it we get store credit which is a great deal we don't lose out on our money. Great experience overall, I will definitely be shopping here again.

Jennifer Stevens was my sales person and she was a great help to me she answered all my questions and was very professional I can honestly say that when I need any other furniture needs she will be the one I buy from a great person

Lots of furniture, fair prices.

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