Ashley Store | Cedar Rapids, IA 52404

Mark N. was fabulous to work with!

Mark was a great help finding a couch

Jeremy was very helpful. He was very personable and extremely knowledgeable. We really enjoyed working with him. We will definitely purchase from him again.

Jeremy was fantastic to work with! Helped us make the right choice for our house and family.

I came in last week to buy a new bed set. Troy V was so helpful and really made sure I was making a solid choice. He even went above and beyond to locate a color I had seen online but was not in store. I am so happy with my purchase experience. To make things even better I got a call yesterday to schedule delivery two weeks early than expected. I will be making all future furniture purchases from Ashley!

Great service in the store sold me on a couch. No issues seemed like a perfect couch in store. A week later get it home two days cushion sinked all the way to the baseboards of the couch. Call the customer service number. Was told someone will come out two weeks later someone comes out says that they’ll have someone come out to replace my cushions 2 to 6 weeks and will send me ottoman legs that we never got with our ottoman. Never got in mail either. Going into July and they don’t even have the parts in and they have an attitude with me on the phone cuz I’m trying to figure out where my couch parts are . 2,500Spend money on such cheap put together furniture. I’d rather go to La-Z-Boy and spend 5,000 on good quality than go back to Ashley’s. I even explained to the sale man why we went Ashley’s as our last couch we got from Furniture Row was also put together terribly and broke after a week.

Great!

Very good service. Would buy all my furniture here. So friendly. Will tell all my freinds and family to go here.

I had visited the store several times before making my final decisions Memorial Day Weekend. Mark was great, he was patient and knowledgeable both are things that made my experience positive and enjoyable. Duane got involved a little later and was able to further help me get everything we needed without a hassle.

Larry! Larry! Larry! Had a great experience at Ashley... again. It had been almost a year since I last purchased furniture and sure enough, Larry recognized me right away and offered the best service again. I'll always start my furniture search with Larry in the future. I've had multiple friends purchase through Larry at Ashley and have never heard anything less than a 5-star review. Thanks, Larry!

We had the best experience at Ashley Furniture. Mark N greeted us at the door with chocolates and was available for questions whenever we needed. He helped us navigate customizing our new furniture with the colors and specifications we wanted at a fair price. Highly recommended!

Mark N gave fast, efficient, above and beyond customer service. Cant recommend enough. Would have given 10 plus stars but it’s not an option.

I have always bought my furniture here. Ask for Mark, he was very helpful and got me what I needed!

Larry was so helpful and kind when i was shopping for a new living room set. He helped with every aspect both before and after my furniture arrived. Great experience!

Mark was great to work with and help us find what we were looking for. Thank you Mark!

Very patient and helpful with ideas, measurements, and configurations. Prices and quality are great!

Yesterday we stopped in to Ashley to look for a recliner’s for my dad. He had a list of things he wanted. When we walked into the store we were warmly greeted by Troy. He asked if he could direct us to a part of the store. We let Troy know what we were looking for. He jumped in and showed us a few oversized recliners. He then let us look and sit and explore checking on us occasionally. I tell you all of this because it was a great experience did not feel pushed. Troy was a delight to talk to and work with. Because of his help we were able to get find the perfect recliner for Dad. Thank you Troy and Ashley for helping us take care of my Dad .

We had a wonderful experience at Ashley. Great service from Mark. We enjoyed his fun personality and knowledge of furniture. I have bought living room furniture and bedroom furniture from Ashley and look forward to going back.

I worked with Mark N to look for new end tables. He took time to understand what we were looking for and found us the perfect tables while giving us our own space to look around. Great experience!

Jeremy was awesome to work with

My husband and I worked with Troy. He was very helpful, and got us the best deal.He was not pushy at all. We bought a sofa, loveseat, 2 recliners, a sofa table, and 2 end tables.

Mr Jeremy.... his name should be Mr Patient He was so patient and helpful with us and was able to accommodate our needs. He explained all the aspects of purchase delivery and warranty while be also training another employee. Would highly recommend Jeremy

Troy was extremely patient and fully described everything, listened to what I wanted, was very helpful. Was a very good buying experience.

Worked with Jeremy to get a new dining set. Highly recommended the store and Jeremy and definitely will be back!

Jeremy was awesome helping us purchase our purple mattress, base, bed frame, dresser and night stands! Will definitely be back for all of our furniture needs!

Got a bed frame, 2 nightstands, dresser, Purple mattress and adjustable base - we always come back to Ashley and are happy each time. Thanks Jeremy!

Mark was excellent to work with, go see him if your looking for furniture

Jeremy was the great to work with. Made sure we had everything we needed, and was very helpful with all our questions!

Mark is so nice and patient he walk you through everything and take his time to explain everything very nice salesman.!

We had a great experience with Larry. There was zero pressure in our visit to the store and he provided outstanding customer service. He followed up with us promptly via text (as he said he would) and was knowledgeable and considerate throughout the process. Would work with him again and recommend him to others in the market for furniture!

I had been to several different stores, unable to find what I was looking for. We came in today and Jeremy was extremely friendly and helpful. I was able to find the perfect piece, and he made the process very easy and stress free. Highly recommend!

Was very happy with our service. Mark Neuhaus was very easy and enjoyable to work with. Thank you so much!

Bought my first couch today! Mark was amazing to work with. Go and check him out!

Greeted with a very friendly salesman. I looked around and found what I wanted. I found it very easy to get the furniture I wanted and the scheduled date of delivery.

My fiancé and I worked with Mark who was so helpful in our experience. He didn’t make us feel pressured to make a decision right away and assisted us in making sure we had selected the best couch for our living room. We look forward to working more with Mark in the future! Give him a raise :)

Jeremy was super helpful and provided excellent customer service. Would recommend this location and return for future needs.

We just bought a new couch with Jeremy’s help and he made it really fast and easy. Would definitely recommend working with him!

I had a very positive experience at Ashley Furniture today. Walked in and was greeted by Troy V. He directed me to the item I was looking for and helped get it ordered so it would arrive promptly. Highly recommend working with Troy!

Came in a little while back with my father looking for a lift chair , Jeremy McNeely met us at the door with a pleasant greeting & great smile! Long story ,my dad loves his chair & the customer service jeremy provided! Will be back to ashley & will definitely ask for Jeremy again !

Jackie assisted us on our new couch. She was very helpful and explained everything in detail.

Jeremy did an awesome job helping us pick out the couch we wanted.

Larry helped us find exactly what we were looking for, and the delivery men navigated a narrow hall with ease. Friendly people and great service!

Was in the market for a new mattress and dining room table. Went to Ashley and got helped by Jeremy McNeely an assistant manger. He was very knowledgeable and I never felt pressured to make a purchase. If you are in the market for furniture or a mattress go in and ask for Jeremy!

Jeremy McNeely offered excellent service and wasn’t hesitant to assist with everything I needed.

Jeremy McNeely did an excellent job with my purchase. Recommend his knowledge of furniture to anyone in the market. Thanks!

Was in last week , worked with Jeremy ,he was awesome,love the furniture we picked out.

Troy helped me and my wife find the perfect couch most of the time you walk into a store and you’re bombarded with a salesman or women asking you plenty full of questions.. This is the first experience I’ve had or I have felt relieved by the fact that I was not bombarded with questions or an overwhelming feeling to be rushed into something we were just looking at he was very helpful and recommend him to be looked after as a possible gm. Thanks Troy we appreciate your business. Store location cedar rapids south ,Sebastian J. and Ashley J.

So if you go order be ready to wait a couple weeks longer then what they tell you and it's also great how the moving company they use only delivers to my town on Saturdays. It feels great to spend a large amount of money and get screwed by ashleys. So thank you I will not be shopping there again and I've dropped some good money to. If I didn't want my new couch so bad I would cancel this order because this is just disgusting that this company can't deliver on time again. Update: got a phone call about my order and they say it's still another month out. Ashleys furniture is the worst furniture place to use. Update: once again I have to call to find out where my couch is almost 2 months now waiting to find out it will be even longer now and once again there stupid delivery service only delivers on Saturdays to where I live so by time it comes in I'll have to wait another week just for them to deliver. The only thing they can say is if I want to come in and look for a different one that will be here quicker I can. Wow this place really is something else

I’m building a video production studio, and have been on the hunt for furniture for our different sets, so I decided to pop in to Ashley while I was in the area. When I walked in I was pleasantly greeted by Mark who I told I was going to wander aimlessly. He gave me a quick rundown of how the store is laid out, and let me browse in peace. After almost the perfect amount of time, Mark appeared where he swiftly answered the many questions I had. As I continued my search throughout the store, Mark gave me space and quickly found the answers to the many questions I had when required. I wasn’t pressured to buy more than I was confident in which was nice, and Mark graciously walked the part of my order I could take with me out to my truck. Thanks to Mark for the enjoyable furniture buying experience.

Duane helped us at the Cedar Rapids location. He was very helpful and had great customer service! Very personable guy, would highly recommend!

I have never had a bad experience at this store. Most recently, I was helped by the Assistant Manager, Jeremy McNeely, and he was awesome. 👌 He was honest, gave me suggestions on how to save money, and was pleasant to work with. I would recommend this store and Jeremy to anyone! I'll be back!

Jeremy has been amazing! He has consistently got us better deals than we could find anywhere online, even for the exact furniture from the Ashley website. I strongly recommend you go and see Jeremy. If you are considering buying furniture, he will hook you up! We looked and looked and looked for the right table at the right price and the only place that had it was Ashley, it came in under budget and over quality! We are thrilled 🙂 we also bought couches and recliners from Ashley about 7 years ago, and we have loved them and still love them to this day!

Very large furniture store with a good selection of furniture and prices weren't terrible

Just stopped in at our Ashley Furniture store local to us and had a fantastic experience. We first spoke with Mike on the phone who was super helpful by answering all questions. We went in and Mike had left already so we worked with Troy. He was super patient and helpful with us as we made our decision to buy! We will definitely be back for our furniture needs and will work with Troy and a Mike.

You good

Jacque Anderson was so helpful and found our dream bedroom set. We will be buying more furniture in the future!

Larry did a great job helping us, he was honest and very helpful

I ordered a living room set (loveseat, sofa, and recliner) from Mike Ritchart at Ashely's. He was great at answering all my questions on the type material the set was made of and helping me find exactly what I wanted. He explained the shipping details and what to expect during delivery, what was and wasn't covered with the warranty, and gave all the financing options. Ultimately, I paid in full and the living set was delivered a month later. The delivery people were careful and respectful of my home. I highly recommend going to Ashley's and requesting to work with sales rep Mike Ritchart.

Love this store! We've always had a wonderful experience working with Mike Ritchart. He's very knowledgeable and helps us find the perfect piece if furniture. We've purchased living room, dining and bedroom furniture. Our most recent purchase was a mattress and we absolutely LOVE it. Thank you Mike for your amazing customer service and expertise throughout the years!

I’ve worked with Larry on several occasions at Ashley furniture & he has always been great to work with. He always seems to find just what I’m looking for & at the price that fits my needs. Will continue to purchase furniture here in the future & will continue to recommend him & Ashley furniture to others

Larry was amazing. He helped us with all of our questions and the furniture was delivered within a week.

Diana at Ashley’s at the Cedar Rapids location is amazing! She is so welcoming. She made the experience of buying new furniture exciting! She walked/rolled (ankle injury) through the store with us and educated us on the different fabric. It was a 10 out of 10 experience! Great service and new furniture!!!!!

Diana was a great help ,great customer service, smile and very knowledgeable with everything I looked at. Highly recommend her when shopping for furniture! :)

Dwyane at the wiley location is the best..if you live in or around the Cedar Rapids area and need furniture go see him and him only..

Troy helped us, let us know about all of the proper info, programs, and more. Ashley did a wonderful job getting us setup with our new sectional. Thank you!

Troy was great to work with!! We had an issue with a piece we bought that didn’t fit and he was the best when it came to working everything out. Very personable and fun to talk with. 10/10 would recommend working with Troy!

First, I'd like to preface this in saying everyone at the store level was 5 stars. Jeremy was our sales person and knocked it out of the park through this entire ridiculous process. We ordered a couch, love seat, recliner, table and chairs, and a TV stand. Everything came in on time, and all but 3 chairs were grease stained and damaged. The delivery drivers stated they told the warehouse about the dirty truck and were told to use more blankets. Then, he proceeded to tell me that the warehouse will take it back, clean it, and send it out as new to someone else. Then added...they also do this with mattresses. Quote" if you sleep on it a few nights and return it, they'll just bag it up and send it back out." Fast forward. I received a call telling me they would come clean all the furniture and try to fix what was done. Give me 10% off and VOID MY WARRANTY! at the point the store manager took over the return and scheduled a full exchange. I asked that our new furniture remain in the factory plastic considering the "white glove" service we paid for clearly was a waste, and i didn't want used furniture . It arrived today. Was left on our wet garage floor. It took nearly an hour for the delivery people to take the old furniture out. They put 0 effort into protecting our carpets and kept the door open the entire time on this 25 degree day. When I asked if they'd at least help being it in, they contacted their "boss" who said they won't do that. I proceeded to unwrap and move it in myself, then started assembling all of the pieces . I asked if they would at the least take a little of the plastic or cardboard with them since my garage is now full of trash from the furniture. They said yes. Then left quietly and didn't take anything with them. I'd like to add these movers (different from the first) confirmed with very little effort on my part that the warehouse does in fact, do everything the first movers said they do. I won't be doing business with Ashley again. My suggestion is save the headache and go ANYWHERE else. Unless you're in the business of being punished for the mistakes the warehouse makes..then by all means keep on shopping.

Duane was great! Super knowledgeable and experience was easy.

Troy was very helpful and low pressure. Very candid and explained everything thoroughly.

Mark was an excellent helper! Helped me and my sister find our perfect couch with no trouble at all!

Troy did great at answering all of our questions and working with us to make our couch purchase super easy!

Great store with great service and prices, bought furniture for 3 rooms in our house.

Ordered a TV stand. The TV sand was damaged at the warehouse. We agreed to replace is with a TV stand the was identical to the one that was broken. They tried to pull a fast one on us and tried to give us the one they broke but glued on the leg.. when delivery came the guys told us it broke AGAIN. So we went in complained. We found one we liked ashleys gave it to us for the price of the broken one with free delivery. Welp it happened AGAIN! They broke the new one in transit once again.. 3 TV stands broken and this all started in December 2023... 2 months later still no TV stand... poor shipping and handling services. -1 start.

Went to Ashely shopping for our new house and was instantly greeted with a friendly smile from Troy. He helped us find and pick out a couch that best suited our needs and it will look amazing in our new house!! Big thanks to Troy and Ashley Furniture for making our house a home.

Was at the cedar rapids location Jeremy M was great greeting me at the door answering all the questions i have and will be back again Thanks again for all your help

Jeremy McNeely at Cedar Rapids location was very helpful finding the right products that fit me!

Troy has a no pressure, let’s make you happy approach. Happy with the furniture and service..

Always had a great experience at this store, but Troy went above and beyond last night. He is an awesome sales person...not pushy, very intuitive to the product, and someone you want to be friends with. We were in and out with everything done in less than 30 minutes from when we walked in! Ask for Troy when you stop in...you won't be disappointed!!!

Duane was so informative and friendly. I'm sure we'll be so happy with our Sterns and Foster mattress. Thanks so much Duane. 🙏

Mark was amazing to work with! He took what we were looking for and found us the perfect set for our living room. Michelle was also great to work with! She stepped in and helped tie things up. Would strongly suggest them to anyone looking for new furnishings.

Every piece of furniture I own is from Ashley's I have never really had a problem as I typically take care of my furniture so for quality it definitely works for me and the associates there are always helpful and nice Ive always had a good experience at Ashley's

Walked in and Mark was right there ready to help! He knew the best option for a table without asking too many questions. Turns out, it was the exact table we have been looking at at a different store (Homemakers). Mark was kind enough to price match and give us great advice on the protection plan. Never felt hounded or pressured! Wonderful experience! Keep up the great work Mark!

The employees did not give me the customer service I expected.

Jeremy helped me get set up for my first apartment with great deals! Highly recommend this place!

Went to this store looking to buy a couch and a rocking chair. Walking in, I was not bombarded by a salesperson but greeted nicely. Got to look around before a salesman (Jeremy McNeely) greeted us and let us look around. He did not breathe down our necks the entire time, trying to upsell us on something we didn't need. We found a set we liked, and he pointed us to a few sets that were better at the same price range of the first set. Finally, we decided on a set that looked good and was in the price range. Thank you, Jeremy, for getting us a good set in our price range. You're the man!!

Best service in town - manager Jeremy guided us to the perfect furniture at the right price. Couldn't recommend more!!!!!!

Jeremy mcneely was great , love my furniture too , not finished yet , will be back .

Jeremy McNeely is awesome at the Cedar Rapids SW location. Great listener and helpful. Will always use him for our furniture needs.

The person who wrapped the furniture was very careful and protective of our coffee table

We are grateful to Michelle Wolfe for helping us select furniture for our home. Michelle was knowledgeable, friendly, and very responsive over the phone. We look forward to working with her again.

Larry McGovern at the Cedar Rapids store was one of the best people I’ve ever worked with. He was incredibly patient and listened to my concerns. Was super knowledgeable about inventory and was honest and I could tell he wanted me to walk out of the store happy. GREAT customer service!!! Thanks Larry. You’re the best!

They are warm welcome to people and they have good stuff for who is looking stuff for the house, nice chairs for living room and bedroom

My wife and I had a wonderful shopping experience at Ashley Home Store working with Michael Ritchart and Diana Lopata we have been shopping at many different stores and had no luck finding what we were looking for and we had stopped by on our way home and there it was exactly what we were looking for. Very easy and comfortable to work with I felt as though I was part of their family no pressure no problems what a great experience that was. I highly recommend trying them for your home furnishing needs if it's only one piece or a whole house of furniture you will be happy with no regrets. Completely satisfied, your friends Danny and Anita Grell

Larry was the person who helped and it was a pleasant experience!! He was very knowledgeable and was able to articulate to help us make our decision!!

Everything is so overpriced and UGLY AND BEIGE. Don't even think about buying anything online either because the colors are not accurate you order one thing and it shows up the wrong color. Huge waste of time and money.

Jeremy was very helpful, caring about our opinions and helped us find the right one for my girlfriend and I.

jermey was great, very helpful and patient!

Jeremy was great! Very helpful!

Perfect service. Wonderful energy. Determined move product. #Itjusthappened :)

Diana & Michelle saved the day at Ashley furniture! My MIL had a total hip replacement and her current recliner rocked. After several very painful days of helping her get in and out of her recliner we decided she desperately needed a stationary lift chair that fully reclined. Diana understood our crisis well and tried to help us pick out the best option they had in stock. Unfortunately my MIL was not well enough to try them out and the one we took home was too tall for her and her feet didn't touch. A few days later Michelle could not have been more kind about exchanging for a smaller lift chair. She's settled in now and one step closer to her independence and a successful recovery. Thank you kindly for your compassion and help.

Jeremy did great. Friendly and knowledgeable!

Perfect

Got a beautiful loveseat and couch from here about a year ago. There are so many varieties of different furniture here and I could spend hours looking through it! Jeremy was super helpful when we stopped back in to talk about the warranty.

This place is awesome and the protection plan was a godsend!

Jeremy was super helpful, personable and informative! We got the 'Darcy' line of couches and the quality is fantastic for the price!

Low quality furniture and bad customer service

My husband and I went into the Ashley store on the sw side of Cedar Rapids today looking for a new couch! We came out with a new sectional, an outtaman, and an outdoor lawn chair! Larry M. was amazing to work with! So helpful and knowledgeable! We cannot wait to get our new purchases into our living room!

I recently had the pleasure of shopping at Ashley Furniture, and I must say it was an exceptional experience from start to finish. From the moment I stepped foot into the store, I was greeted by friendly and knowledgeable staff who went above and beyond to assist me. The showroom itself was beautifully organized, showcasing a wide range of furniture options for every taste and style. The layout made it easy to navigate and envision how the pieces would fit into my home. The variety of designs and styles ensured there was something to suit every preference. What truly set Ashley Furniture apart was the level of customer service I received. The sales representatives took the time to understand my needs and offered valuable insights and recommendations without any pressure. They were patient and attentive, allowing me to explore different options while providing expert guidance when needed. Once I made my selection, the purchasing process was smooth and hassle-free. The staff helped me with the necessary paperwork and ensured that delivery arrangements were made at my convenience. I appreciated their flexibility and willingness to accommodate my schedule. Overall, I cannot recommend Ashley Furniture enough. From their extensive selection to their outstanding customer service, they truly exceeded my expectations. If you're looking for top-notch furniture and a delightful shopping experience, look no further than Ashley Furniture. They have certainly won me over as a satisfied customer, and I will undoubtedly return for any future furniture needs.

Really like the layout of this location,even better , my sales person JEREMY .......He didnt bug me at all,and was there when i did have questions, which i really appreciated .

Jeremy helped me and my husband find a couch and sofa set that matched our new home. Even though it took me hours and days to decide he was very patient in helping me find the right match for my home and my budget. Everyone was super friendly and I will continue to recommend this business.

This place is a joke, buy warranty doesn't cover what it should. They give you the run around, instead of offering solutions. Even though their staff admits the problem should be covered. What the hell happened to customer service. Purchase your furniture somewhere else.

Jeremy was great to work with. He wasn’t pushy and helped weigh out our options.

Purchased a beautiful sofa and recliner. We were greeted by Mark right away with nice chocolates and he managed to get us an amazing price on our furniture. Great service and prices!

Working with jeremy. He was very knowledgeable in helping me find what I wanted in a price that worked for me. Store was super clean and put together. will recommend!

Mark far exceeded our expectations he is amazing thank you.

I would never dream of ever going anywhere else. My family and I have worked with Michael for years and will always follow him.

Very good

The manager,Mike was great to work with, very knowledgeable and helpful. I can't wait to pick up my new dining set. Thanks Mike for all your help.

Good

We had a very pleasant experience at Ashley’s Furniture in CR. We found a beautiful sectional. Couldn’t beat the prices. Mark(candy man) was amazing. He was very knowledgeable, personable and courteous. Thanks again Mark! We will definitely be back.

Nice place cool stuff

Troy was great to work with during our visit to Ashley furniture for the purchase of two sofas. He paid close attention to our needs and helped us navigate the inventory efficiently, to find what we wanted for our home

Great furniture at great prices. Mark was a huge help when picking out our New sectional. Highly recommend if you're in the the market for new furniture you use Ashley, they go above and beyond. Thanks for taking care of us..

We have worked with Mark N. for over 20 years purchasing items for our home. He is genuine, friendly, very helpful and always goes above and beyond. He doesn't push or try to sell you beyond your means. Highly recommend 👌

Jeremy McNeely was great to work with. Answered all our questions and was very helpful.

Great experience!

Troy and Diana both provided exceptional customer service! Great prices as well!

Troy sold us the sectional of our dreams!! He was not bothered with all the questions we asked. One of the most friendly, outgoing people I have ever encountered. Amazing service, I wish I could give him 10 stars!😊

Jeremy McNeely has amazing customer service and was able to help us find exactly what our living room needed! He had great insight on current available products and gave us time to deliberate before we made a decision! Would highly recommend working with him!

Jeremy was very helpful & knowledgeable!

Jeremy McNeely was great . Very knowledgeable and made the process easy and painless

We just had the best no pressure experience at Ashley’s furniture in CR.Jacque was our sales rep and is a rock star of knowledge and great taste.thank you Jacque and we will be back.I highly recommend asking for her period. C Kasemeier

Diane gave us Great service and understood what I was looking for she was very personable and I found what I wanted and I will be back.

Jeremy was exceptional in helping buy our Owners-Box power recliner !! Thank you !

Jeremy helped me find the exact chair I hope will make recovery from shoulder replacement go smoothly. The transaction was completed quickly yet with time to explore options and answer questions. A very pleasant transaction.

Went in today looking for a new mattress and frame. Duane helped us and we looked at several options. Duane was very knowledgeable and patient with us as we decided. He wasn't pushy or high pressure, even while our kids were bouncing all over. We purchased and cannot wait for our bed to arrive.

I am not one to ever complain about a business, I completely understand mistakes happen, but Homemakers Desmoines, absolutely horrible customer service, endless lies, waiting for calls from the company, etc. I would give them a negative star rating if I could.

We have been working with Mark at Ashley in Cedar Rapids. We purchased quite a bit of furniture from Ashley when we moved here and most recently bought a bunk bed a week ago. Upon delivery but after they left we noticed permanent visible stickers on 2 of the bed frames which prove difficult to remove. After calling AF we are Expecting technician 2/28 to remove these from bed frame. Mark has been helpful so far in getting this arranged. Will keep you posted.

Out of the multiple furniture stores in cedar rapids, I had my best sales experience here. I came in knowing the kind of styles I was looking for and Mark N. Showed me multiple different options at different price points while sharing good details about them. I will be back again when I need more furiture

Troy was amazing to work with. He took the time to meet my needs and help me find exactly what I was looking for. I will be back.

I purchased a living room grouping this past week.. I would highly recommend Jen Stevens (store associate) to assist you with your purchases at this store! She is highly knowledgeable and professional along with a friendly smile🥰 Thank you Jen for assisting me and know I will ask for you with any future purchases! You’re awesome!! Donna SCHMALL

Great experience, Jeremy was extreamly helpful and was easy to work with.

This store is great , Jeremy ( Tex ) is even better ! Can't wait to finalize the deal !

Jeremy is easy to work with and there was a good selection mattress/furniture.

I had one of the best experiences furniture shopping here. Jeremy was very nice and he was very constant in the experience making sure I knew what was on sale and what was available. Differently will be coming back!

Great, clean store with a lot of inventory to choose from. We worked with Jeremy McNeely and he was able to get us a wonderful deal on a new sofa. The best customer service in the area. We will be back!

We walked in just to look and walked out purchasing a new living room set, coffee table, and bedside tables. Great selection. Excellent customer service. Jeremy McNeely was knowledgeable, patient, and not pushy once. Very happy with the whole experience and can’t wait to get our new furniture delivered in a few weeks!

Jeremy was the perfect amount of attentive vs. giving us our space to do our own thing.

Had issues ordering online. Went into the store and Jeremy got me hooked up with an even better deal! Thank you!!

Jeremy Mc Neely was a great salesman I appreciate his patience with me

Jeremy was great! I will definitely be back for more furniture, also I will refer my family and friends. Keep up the great job!!!

Will not shop anywhere else! Great selection amazing customer service (Mark & Duane) and unbeatable prices!!

Great experience with Jeremy, clear on discounts and pricing as well as what stock was available. Easy to do business with them.

This was our first time ever buying brand new furniture. My husband and I came in not knowing what to expect. I felt very overwhelmed-I never knew there were so many options, configurations, colors, fabrics, styles, etc. Jeremy greeted us, was very friendly but not pushy at all and let us look around and do our thing. He checked in on us every once in a while to see if we had questions. We left with a couple of couches in mind and went home to take the time to think about it. We came back as soon as they opened the next day and asked for Jeremy again. He answered our questions and again was very knowledgeable of everything, making us feel comfortable in making our decision. We pulled the trigger and ordered a couch that we are very excited about. We could not have had a better experience and will definitely come back again.

Horrible customer service, very rude sales people. Black girl sat at the desk and looked like a deer in headlights when asked a question. The older man took forever to show mattress, had me walk around the entire store only to be told it wasnt in stock. Doesnt deserve one star, I wouldnt buy a light bulb at this place, so pathetic.

My son needed a sofa with a chase, found what we needed at a good price, he wanted me to go to slumber land and furniture row where he had found what he liked, I suggested we go to Ashley's with their high end and affordable end furniture, Mike helped us out and directed us to exactly what he wanted, he bought it was delivered with in a week

Worked with Larry on a living room couch and love seat ended up getting the party time set as well a set of end tables and coffee table experience was great Larry was helpful and not pushy at all answered any all questions I needed 5 stars for Larry 😎 the delivery went also the guys who brought it were nice put it where i wanted they were running late but they called and let me know also the link that is provided to track it is awesome the only downside was the coffee table was broke… the delivery guys took pictures of it and said that customer service would reach out and send a new one out

Mark N. was such a great salesman. I came in the day before purchasing to look at a couple of couches and get a sense of their comfort and what payment options were available. He walked me through it all and printed out the prices for me to take home and discuss with my family. He wasn’t pushy as all and just wanted me to make the best decision for myself. I went back in the next day and to purchase and he was able to get us all checked out quickly. He was a great guy to work with! He showed me a few more accessories so I will be back soon to get those from him! Great experience and the couches were very reasonable and will look great in our home.

Good, vary good

Larry was extremely friendly and helpful from beginning to finish. He was able to answer all our questions with ease. Highly recommend.

Jeremy was awesome ,patient and so very helpful ! He even came in on his day off to help us make the final decision and order our new living room set.

Jacque was a great help, super informative and gave us a good deal on our couch purchase!

Love this store,Jeremy is great to work with !

A great selection on the floor! Thanks for your help Jeremy!

Great customer service! Jeremy did a great job and was very knowledgeable!

Jeremy Mcneely was amazing to work with.

Jeremy was super helpful and ready to help save me some money on a great sofa!

My family and I had a great experience. Jeremy helped us and made the whole experience so pleasant and easy. Super nice and so helpful. Definitely going to come back and buy more things.

I was shopping for an entertainment center with fireplace.Diana was my salesperson.She was very helpful and was able to answer all questions.I enjoyed working with her and very satisfied with my entertainment center

Absolutely Lovely people!!! Very professional.

Very helpful and friendly.

Who is William?Very good experience best ever in furniture store gentleman was very kind considerate and not over powering. Just an excellent overall experience

I like the layout of the store. Jeremy was able to help direct me to exactly what me and my family needed. He was very patient and knowledgeable. 10/10 will be back!

We found exactly what we needed with Jeremy’s help. Great customer service and very accommodating to our needs after just moving to Iowa!

We have come back several times to purchase furniture and we have loved our experience each time! The store is great and the customer service is even better!

Very helpful and friendly service!! Not pushy! Pleasant experience. Mark is a great help!!

Mark Nuehaus was super helpful without being pushy which I really appreciated! Listened to exactly what I was looking for and all the options that were available. Mark was able to me a great deal and made the buying process super fast! Definitely will be back!

Jeremy McNeely did a great job helping us find exactly what we wanted great communication and great service he would check on us as well to give us details on certain products too such as how many colors a particular couch came in it was great service all around thank you!!!

Jeremy helped us pick out an outdoor patio table and was extremely helpful. We have stopped in multiple times and he's always been helpful with our questions and directing us to the best deals

Jeremy was amazing when we came in to buy a bunch furniture for our new house. I’m not the easiest person to please and had an idea about everything I wanted. He was knowledgeable and patient. We got everything we wanted and a few extras. We’ve referred many people to see him. He doesn’t over sell and he’s honest. Definitely deserves 5 out of 5 stars.

Went in looking for an entertainment stand for my new 70 inch TV with a fireplace. The store only had smaller ones that had the fireplace, in the store, but Jeremy McNeely took the time to show me that one they had on the floor could come with an insert that would be big enough for my TV. Great experience and I will be back for new bedroom furniture!

Mark Neuhaus has always been a great help. We have purchased our living room set of furniture . Plus our family entertainment room seating from Mark. He does show you many choices and lets you pick the one that best suits your needs. He works very hard to please you and get the best fit and price. Rick H.

We went to Ashley hoping to find an in-stock sofa at a reasonable price - not an easy task. We worked with Dustin, who was extremely helpful and accommodating. We found a great option and would definitely return to Ashley.

Mark is wonderful to work. Listens to you about what your looking for and where you want the furniture at in your home. He knows what he is doing and wants to give you a great experience.

I’ve had several visits to Ashley and the sales person was very nice and helpful Got everything right

I have purchased alot of furniture over the last two years and have been completely satisfied with the service and quality. The salesperson I had was really knowledgeable and took time and patience with my every visit.

We had a great experience at Ashley furniture. The employee that helped me was very patient and understanding! (He deserves a raise for it!) I found so many pieces of furniture in that store that I fell in love with, it was hard to narrow it down! Thank you for the positive experience! I look forward to shopping your store again.

Always have the best experience shopping at Ashley’s Furniture store! Everyone is kind, courteous and quick to help! Thank you so much for helping us out and making sure we got what we came for! What a breeze! Definitely coming back to the Cedar Rapids location!

Very nice store and had a great experience with Jeremy while purchasing bedroom furniture for our daughters! Highly recommend!

My local Ashley store is full of so many great items but it can be a little overwhelming to find what I'm looking for. Jeremy McNeeley greeted me with a smile and and when I described what I was looking for he helped me find the perfect table for my living room. Even better - he found me one on sale! The piece looks great in my home and Jeremy made the process really easy and got it all taken care of. Will definitely be back!

Back in May I was shopping for a new couch and Jeremy M. made the process so easy. He had a lot of great and honest suggestions and was in communication with me from the beginning of the process until it was delivered and set up.

The place was very clean and all of the employees were friendly and extremely helpful. Thanks Duane and crew! I definitely will be back

Jeremy was fantastic! We needed a new recliner for our nursery and he took the time to show us the best options, explained the best fabric options for having kiddos. He was even able to get us a recliner that they had in stock so we didnt have to wait weeks and weeks for delivery. We will absolutely be going back!

Exceptional service everytime we visit, attentive staff, lots to admire in the beautiful showroom and they stand behind their furniture. Will always be our first choice when it comes to furniture/decor! Thanks Again Duane and Mark!

Jeremy McNeely is the best to work with!!!

We worked with Troy today! He was awesome and such a help to us. We ended up purchasing a living room set a bed and a dining room set. Our experience was great and we will definitely be back in the future!

Amazing store, over the top staff and very knowledgeable. This is the third set of furniture I bought from the store very happy with all of. ask for larry mcgovern, he got me a smoking deal on a living room set!

Spent nearly $4k on mattresses and had a decent experience with the sales rep. The experience with the delivery crew was unacceptable. They were unprofessional, rude, filthy and refused to attach our headboard which the sales rep promised they would do. Zero stars would be more applicable.

Great service and great prices on furniture. Beautiful showroom. I highly recommend!!

Worst experience I have ever had with any furniture store. Sales messed up my order multiple times. I was misinformed and lied to multiple times about my deliver date. Every time I call I have to wait on hold for 20-30 minutes. The delivery people refused to assemble my furniture and bring it in my home (after waiting 4 months for this all as well). I want a full refund and the furniture out so it isn’t blocking my home & road. I cannot assemble any of this because I just had rotator cuff surgery. But they don’t care. Absolute disrespect and rudeness are the only words to describe all my experiences with this company. Never again. I can’t even believe how awful this has all been. Slumberland people are very kind, the delivery men aren’t rude (like Ashley), they make sure all your needs are met, etc. Will be going back to them from here on out! Editing my review to add this because I don’t see an option to reply. The assistant manager and salesperson were very diligent in following up on the matter with me the following day. However, customer care was absolutely terrible. I spent almost a almost total of 2 hours on hold and then they hung up on me. Afterwards when I called back they told me they wouldn’t do anything for me. I then found out that the people at the store were having the same issues as well, calling customer care on my behalf. Fix your customer care Ashley! My apologies were said to the staff at the store (AM & Sales that helped me). I appreciated their help, but there is no excuse for the customer care employees! The process needs reviewed.

Larry McGovern is the person you want to work with at Ashley Home Store. He is knowledgeable, friendly, organized, and customer service driven. I worked with him (long distance) from California moving my son into an apartment. I cannot say enough wonderful things about him and he got the job done.

Not too friendly at all

I tried giving Ashley’s another go after we bought an item that was poor quality and it did not hold up. Our recent item never held up either. Came to conclusion the furniture here is poor quality. Bought a sectional and the cushions was basically smashed down to the point it hurt to sit on it. This happened within a week or two of owning it. Called customer care and they replaced them but it took couple months to even receive one cushion out of 2. So they had to put another order in for them, which took another month or two. Even the new cushions completely smashed down within another week. I tried to give Ashley’s another try, but I will not buy from them again. When I pay thousands of dollars, I expect good quality.

For our 20th wedding anniversary we decided to buy ourselves new recliners. Walked in your lovely store and Jennifer Stevens asked us if we needed help. We showed her a picture of the recliner we were looking for. She walked us right to it checked on the availability and bam our shopping was done. What an amazing salesperson and so friendly and knowledgeable. Best furniture shopping I have ever experienced!!!

We got a couch a love seat 2 end tables and a center coffee table. Paid several thousand dollars for them. Well within 6 months they started breaking. We asked them for warranty and repairs and here it is over a year from the first call and we still have broken furniture. They came out one time inspected the furniture said they ordered parts but never heard from them since. Called multiple times and nothing. Sent emails and nothing. This is overpriced garbage that I'm paying for. I would never recommend using Ashley's.

We purchased a table and chairs, two end tables and a server from here back in January. When shopping everyone was very helpful at the time. We were told that we would have our end tables in March and everything else would be here in June. When March came around we did not hear from anyone so we reached out. At that time he informed us that all of our stuff would now be in early May except for a couple chairs that would be at the end of May. When the middle of May rolled around and we did not hear back we reached out. He then told us (after we got rid of our old kitchen table due to a lack of communication) that it wouldn’t be in until June. We understand that these things happen and that’s fine but what’s not okay is the LACK of communication. A simple phone call would have been helpful with updates. We bought a couch, recliner, bed and bed frame from the Coralville store and they made sure to contact us with updates to keep us informed. Cedar Rapids Store was able to find us a table that we got and when we received it there were no instructions. Thankfully we were able to access them online. We did reach out to the manager and talked to him and he did make things right and was very apologetic, however the fact that we had to deal with it in the first place is not okay.

My sales lady Jen went above and beyond to find me a lift chair that would fit me- to no avail, but no fault of hers they were in the back of the store. Upon ready to leave she grabbed an accesory cart to get me to the front of the store. Even though there was no sale, she was amazing! Thank you!

My wife and I purchased 2 bedroom sets for our new home. Somehow in the process some paperwork got messed up and our financing was incorrect. Troy our salesman was extremely helpful on getting everything sorted out and getting the financing fixed. Customer service was 10 out of 10. Troy and Stephanie (the finance lady) always answered any questions we had thru the process.

We've purchased several pieces of furniture here the past 3 years and have been satisfied with each buying experience. We like the variety of styles and prices the store offers so it was easy to find something I wanted each time I was looking for something. We've been working with Duane and would highly recommend him. He listens to your "wants", has never tried to oversell or be pushy and was honest with me when I needed him to be. Buying furniture during this time frame could have been a nightmare due to the pandemic and derecho but it never became an issue due to the honesty upfront about availability and the time frames that might occur. We will be shopping for more furniture once our storm repairs are completed and this store will definitely be our "go to" place. Also, an added bonus and one I would like to emphasize is the huge selection of decor throughout the store. That, too, will be some of my future purchases. The downside is that the decor isn't included in their sales, but the upside is that the pieces are reasonably prized if you do any comparison shopping. This Cedar Rapids store has earned a 5-star rating from us.

I was able to purchase furniture that I love at Ashley Furniture! We just recently bought our first home and this was our first time buying new furniture. Diana (I apologize I can't remember if it was Diane or Diana) was a great help and showed us several options based on what we were looking for. We never felt pressured to buy or pressure to get the biggest most expensive option. We ended up with a sectional and coffee table that we love and Diana made the process quick and easy. Furniture shopping can be overwhelming, but this was a breeze! I also like that they have a good protection program for the furniture that really isn't all that expensive, and if we don't use it we get store credit which is a great deal we don't lose out on our money. Great experience overall, I will definitely be shopping here again.

Lots of furniture, fair prices.

Nothing in stock

Mike was so helpful answering questions and making sure we got the best deal on furniture for our new home. Highly recommend working with him, and Ashley Furntiture.

Thank you Jen Stevens for your outstanding service. You directed us to exactly what we were looking for and made great suggestions. We look forward to working with you in the future. Thank you again!!!!

Reasonably priced, large selection, friendly service.

We could not be happier with the customer service we received at the Cedar Rapids Ashley Furniture Homestore! We were greeted by Jen and allowed to look on our own without a high pressure sales pitch. When we did have questions she was right there with all of the information we needed! Incredibly happy with the service and knowledge!

We have bought furniture twice now from Ashley - specifically working with Mike Ritchart. He remembered us from a few years ago when we bought our first set. Such a nice guy and really knows how to take care of his customers! We will definitely be back when we need more furniture!

I personally do not shop here I stopped in to see what they had. Although I did sub-contract for this place, I've seen some really nice furniture, and also seen some really bad/cheaply made furniture. It all depends on the dollar bill "the more you spend, the better the quality of furniture you will get"

I thought there was something wrong with me 2 years ago being a grown man and not knowing what the hell I needed to buy for a bed. . Full. .King. .Queen. . Anyone's guess..but as soon as I went in I felt comfortable (as soon as the other people left) lol I ended up with a queen medium firm pillow top and raised storage frame. .it's the best bed I ever had and I'm so happy I randomly chose this store. .thank you for the great service!

Everyone is soo friendly

Really nice sales woman. Found a recliner sofa we loved and completed the sale without hassel. Will come back.

Great service/great selection

Bought our furniture about 6 months ago and it’s September and still missing two pieces of it. Was told when we bought it, the couch and chair would be available in the month of March, then April, then May, then June, then July, now September. It’s September and no one has called us about our paid furniture. When we called in July, they just kept saying it’s a popular set, I’m sorry! We asked if we can just return the love seat and get a different set that was available when we called in July, but was told we couldn’t Bec we used it already. Well yes, we used it. We thought we would have the rest before summer. Please give us our paid furniture, I think 6 months has been plenty.

Jerks

We needed furniture for many rooms of our new home. Jen Stevens at Ashley Furniture worked tirelessly with us for hours to learn our style and to help us narrow down our options. We would highly recommend her to assist you with your next furniture purchase. We could not be happier with our experience and the results!

I stopped by and Jacque was absolutely amazing. Friendly, helpful, and professional. 10/10 recommend

Loved this place. Although a little pricy, found items on sale to fit my budget. Sales reps attentive,knowledgeable and willing to offer solutions

I’ve worked with Mark Neuhaus from Ashley home furniture Cedar Rapids. He is super helpful and so friendly. My second order, I didn’t even have to go into the store. I knew what I needed and he helped me purchase it over the phone. Definitely recommend calling him.

Purchased a lift chair for a friend's dad Diana Lopata was our sales lady above and beyond awesome experience thank you Ashley furniture and thank you Diana lopata more than a perfect experience

Lots of it's to choose from. Reasonable prices. Helpful staff.

My husband and I walked in looking for a specific couch. We couldn't find it and no one approached us to ask if we needed help. I went to the front counter and an employee walked passed me, almost running into me as if I wasn't there, didn't smile or so hi, or ask if I needed help. I walked away and came back 5 minutes later and that same woman was sitting at the desk. Completely ignoring me. No one seemed to want to help us. So we decided to leave. We won't be going back.

It would have been nice furniture if they had delivered all the pieces. I called and asked for the missing pieces the same day that the set was delivered, two days later they delivered the wrong pieces again. Throughout the process I spent multiple hours on the phone with different representatives telling me they couldn’t help me with my problem and only the first representative could help me but she was t at work and they couldn’t tell me when she works and she was supposed to call me back with answers but she didn’t. One of the representatives was confused that I was missing pieces because it’s supposed to come in a box, but it didn’t- I’m pretty sure they gave me a used bed! It was such a pain and I never even got the missing pieces so I gave up and asked where I could return the entire bedroom set, as they couldn’t figure out how to give me all the pieces that I paid for and I don’t want a bed that doesn’t match the rest of the bedroom furniture, she said I couldn’t return it yet because they didn’t have space for it at the store and if I dropped it off anyway they wouldn’t refund me my money if it was damaged from being outside their store. I just wanted a complete bed! I don’t think that’s an unreasonable ask but they acted like I was the jerk the entire time. I went to Slumberland for a new bedroom set to replace this one afterwards and the service was a million times better for every step of the process.

Mark Neuhaus has helped us furnish our basement family room, select mattresses for our girls and now furniture for our upstairs living room. He is always a pleasure to work with! Friendly, thorough and helpful in every way! Ashley Furniture is always our go to when looking for furnishings for our home. The selection is amazing and the employees are the best!

My girlfriend and I bought a whole new bedroom set. The saleswoman who helped us was amazing and very nice. However, two days of use the bed frame broke. All it needed was a new bolt and nut. They told us a month before they could get a tech out to look at it. We decided no point we need to be able to sleep on it. Then last night after having it for a month more was needed. Broke on us again. Poor building materials. Poor customer service. Poor assembly. And more work for us to keep the bed together and with the price of it is very unfortunate.

Duane S. Excellent salesman., friendly and very helpful. Will ask for him for future purchases.

We worked with Jennifer Stevens to find the perfect mattress and she was absolutely amazing. She was very knowledgeable about all the mattresses. I walked in and told her exactly what I wanted and she did a great job making sure that the mattresses I tested were exactly what I was looking for. I would have been in that store for 2 hours trying to figure it out, but she helped me narrow it down in no time, stay within my budget, and we were in and out of there very efficiently. She was so much fun to work!! Highly recommend Jen!!

Found my living room and dining room and they gave me an awesome discount! Going back for sure🙂

Very affordable but I'm starting to think they are hoping you forgot you bought something from them.. I bought a couch back in January and was told it would be delivered in mid-March. When the end of March rolled around with no word, I called Ashley to ask about when my couch would be delivered. This is when they told me that my couch was not in yet and wouldn't be in until May. When I expressed my frustration they told me there was "nothing they could do". At the end of April I called again to check on the status of my couch and miraculously it was in. Now I'm wondering why no one called me to tell me it was in. When I asked, the woman on the phone told me that she has nothing to do with calling customers so when I asked who does, she told me that she doesn't know. It is amazing to me how nobody at this store is accountable for anything. Why is it that the communication is so poor that no one calls to tell you your item will be late or that it has arrived at their facility????? On top of all that, even though my couch is "in" it can't be delivered for another two weeks. You would think that after waiting 5 months to receive my couch, they would expedite the delivery. Do better, Ashley.

I bought a bed from Ashley's and love it. I just bought a couch from them and my next purchase will be a dresser. I love their furniture and you can even pay on it until it's paid off after which they will deliver it.

Great Experience, great employees who appreciate the customer.

Large selection of furniture. I found exactly what I was looking for.

Wow I can’t believe the excellent service we have been having through Mark Neuhaus He is very polite and gave us awesome deals on beautiful furniture through Ashley Furniture and he wasn’t pushy at all He actually works with you and tries to give the customer exactly what they want And yes he definitely knows his stuff and goes above and beyond for the customer We always makes us feel so welcomed when we see him in the store We are very pleased with how he is treating my husband and I I would highly recommend going through him when you go to get furniture at Ashley’s furniture in Cedar Rapids I can’t say enough about him But what I can tell you is my husband and I have never had better service 5 stars all in all and definitely over exceeded our expectations We are sold and will be long time Ashley Furniture Customers Seriously go to Ashley Furniture in Cedar Rapids and ask for Mark Neuhaus You won’t be disappointed

After having no luck in other cities/stores, my boyfriend and I were able to find our dream sectional here! We were greeted by Mike within minutes of walking in the door. His courtesy and professionalism is outstanding! He guided us to finding the perfect couch, and we could not be more satisfied with our visit to the store. Thanks for everything, Mike! You’re the best!

Jen S. was awesome. She was so down to earth. She didn't make the buying process an issues and just treated us like friends Originally! Originally our order was going to come two different days due to not having it all at the warehouse and somehow when it came to the delivery day she had everything being unloaded!

I had a wonderful experience at Ashley's in Cedar Rapids Iowa. The furniture is beautiful. My professional sales person, Jacque, was very patient and helpful with me and definitely knows the product she sells. Thanks again, Jacque for all your help and hard work.

Mark Neuhaus was the absolute best, helped me find a lot of furniture for my new house! Won’t ever go to anyone else again - no complaints

Such a great experience at this Ashley. Mark Neuhaus was a great salesman, helped me find the perfect sectional for my space and at an amazing price! Would highly recommend asking for Mark next time you’re in!

Although staff is very friendly, the wait to receive your furniture is simply not worth it. GO ANYWHERE ELSE! We were told we would receive our couch Feb 10 latest (after ordering it on Nov 22). Since then, it has been pushed back to March 1st, then March 8th, then March 24th, and now April 8th! Throughout this entire time, we didn't receive a minimal apology until March 8th, and we only received a $50 refund for the $2500 we spent on the couch. After all of this, we STILL do not have our couch. We have supposedly been 1st on the waiting list since February, but the amount of time it has taken to make one couch is absolutely unacceptable and ridiculous. We will never purchase from this store again.

Jeremy McNeely helped me as I was buying furniture for my brother who is currently over seas. He was very helpful and friendly! I will definitely be returning for any other furniture needs!

Great experience, salesperson was awesome Thank you Diane

Love all the furniture. Should have what you want

Mark helped me with my purchase last month. Very personable, very helpful, and made it as painless as possible. I would recommend this store to anyone.

It was great

I had a delightful experience working with sales person Duane! Not all the furniture would fit in my home and the delivery people took it back during delivery. My husband was not happy with the recliner as he had trouble getting out of it. When I arrived at the store Duane was very attentive to my needs of an exchange. Very happy with the service and furniture I received.

I think I was the only customer in store this afternoon and not once did anyone ask if I needed help finding anything.

Spent quite a bit on a couch and loveseat and told it would be in within a month. Our house went through allot with the derecho and we needed new furniture. Month came and went. I called requesting an update and told another week or two and that they would get with our sales REP Jeremy (CR,IA) and get back to us. No call back. Week later I called requesting another update and told another week or two and that Jeremy would call me back. No call back. Called again a week later and talked to a woman sales rep that said she had to get with the buyer because the info she was seeing isn't what Jeremy told her and that she would call me back. Not sure what that meant. Another no call. We will more than likely go in for a refund which is too bad cause we really liked what we bought. Ashley is more into making the sale than keeping and retaining costumers.

Awesome got me a better deal than online

spent around $5k here and the furniture is really not holding up at all. I have witnessed at least 2 other people who have similar experiences.

I recently purchased a mattress from the store on SW side of Cedar Rapids. I thought the mattress was nice in the store and bought it for $650 thinking it would last me at least 5 years. As soon as i set it up and started sleeping on it, it makes this god aweful noise when i lay down. It didnt do that when i tried it out in the store. I called soon after and they cant do anything for me because i didnt buy a mattress protector? Seriously ive had it less than 2 weeks! I would of purchased online if i knew that. Most bed companies honor their workmanship and let you try it out for at least 3 months. Very unhappy!! UPDATE: *******I think the lady name is Lacy who called me and helped me find a different bed in their store. She was very kind and so was the lady who helped me find in store. Thank you so much for helping me out. I would recommend this store to anyone because they DO stand behind their furniture! Again thank you for helping me find a great bed and keeping me as a customer. THANK YOU. I am grateful.

I will never ever purchase from this company again! Not only did the delivery end up being a month and a half later than it was supposed to be, but the quality is horrible the couch broke almost immediately. It took them two months and me making numerous phone calls to customer care with no return calls and two trips into the store to finally get them to schedule someone to come look at it. It took another month and multiple additional phone calls to get them to schedule a pick up to get the couch repaired. 4 weeks after they took the couch we went back into the store because all our phone calls inquiring as to when we were to expect it done never got returned. It’s now been 5 months since it broke, and we finally got a delivery scheduled. Low and behold, delivery day came with no phone calls and no couch. Called, yet again, and got the “oh, let me transfer you to so and so” no one wanted to work on a solution, just keep passing us onto the next person. I have never ever seen worse customer service or lower quality furniture in my life. I will never recommend them to anyone.

Mike treated us well. My son ordered kitchen table and was really happy with the service. MIKE THANK YOU

The lady that helped us was nice and helpful

A Very nice lady helped my mother-in-law with all of her purchases

A salesperson came to help us right away and showed us many items. We were so grateful for the help in ending our long search for a couch! The one we got is super comfortable!

We dealt with Jennifer the first time we ordered our family room furniture. Only issue it took a long time to get. The next order we dealt with Mark he told us a cabinet/server would be 2 to 3 weeks and it ended up being over a month. Then 2 days before they were set to deliver i got a call from the delivery people, that it didn't get loaded on the truck and the lady said not sure where it was at. My husband called the store in Cedar Rapids and was told it was at the warehouse in Cedar Falls. So not sure why it wasn't delivered when it was suppose to be. We drove to Cedar Falls and picked it up. Not once were we called like promised. Or told the truth about our purchase. Very disappointed in how we were treated after spending A LOT of money in your store. I also called and asked to speak to store manager and was told no manager on duty. Still waiting to hear from one. Days later. Sorry to say unsure if we will purchase from Ashley again. I referred friends they also were lied to about when they would receive their purchase. Just tell the truth if its going to be 8 weeks or more say that don't tell us what you think we want to hear.

Nice selection. Some of those clearance items are a steal

Jennifer is a superb saleswoman. I knew exactly what I wanted, and she promptly helped me with no upsale tactics which was DEEPLY appreciated after some of the experiences I had at other furniture stores in Cedar Rapids/Marion. Painless, very quick & easy. I will be going back to this particular Ashley store again!

Good place to go get your laundry clean and decent especially the bathrooms are always decent and clean and people there are generously polite and helpful

If there was an option for negative stars I would give cedar rapids Ashley homestore a review of 2 negative stars. From day one my order has been a nightmare. The sales rep who placed my order had no idea what she was doing. I placed my order in July for my daughter's bed. It came in mid September missing parts. I called, told it was taken care of, two weeks later they redelivered the same bed. Parts obviously missing, I called again. After getting bounces around was told half the parts could get ordered from the store but the other half would have to get ordered from customer care. At this point no one, other then the delivery guys, had offered any type of apologies or showed any empathy. I called a third time, bounced around again, and told by customer care that I had to call back with a model number because their system doesn't have that information. So, once again had to call back to provide information. It is now the end of October, I am still missing parts for my daughter's bed, have been told "sorry" but still no known timeframe for as to when my daughter will be able to use her bed. Its been close to two months now. And hands down, this has been the WORST experience I have ever had with any company.

I purchased a bedroom furniture set in September that included a king sized bed frame, two bedside stands and a dresser. I also paid for the delivery to our house and to have it assembled. The bed frame was damaged so we set up an exchange for the following weekend. The bed frame was sent to us again but this time it was incomplete and even more damaged than the first one. We refused the delivery and had them take it back. We called the store immediately to set up an exchange and requested that the bed frame be sent to us packaged up and assembled in the home. They couldn’t set that up due to our “ticket being locked” for the weekend of delivery. They asked us to call back Monday and see what they could do. First of all, I don’t think it should be on me to call back to figure out what progress you’ve made. I called anyway that week to set up a new time to deliver the exchange and they told me they hadn’t made any progress and the email they sent to their warehouse was unanswered. They told me someone would call me back the next Monday to let me know what was going on. Of course, NOBODY called me back so I had to call them AGAIN! They were still unable to help me and said they were sending a message to someone higher up in the warehouse. I finally asked to speak with a manager. They told me their manager left 20 minutes ago and there wouldn’t be another one back until the morning. I spent a lot of money on this furniture that is still not correct. Very disappointed in the service. $2400 on this set and I’m really wishing I would have gone somewhere else. Nobody has been rude to me on the phone. They just don’t know anything about what’s going on with my order.

Came in and had a great experience. Incredibly friendly service from Jacque. Very helpful and accommodating!

We were at Ashley Furniture 10/3/20 and will never be back! Jeremy was rude and did not create a pleasant experience for us. You have a sign on your door masks are required, yet he and another associate behind the counter did not have masks on. 3 other associates in the store wore their mask below their nose. You can’t expect people to follow your rules if you can’t follow them yourself. Worst retail experience ever.

I went to the Ashley Furniture Home store in Cedar Rapids, IA looking to purchase some livingroom furniture and a bed, was in the store for 45 minutes, not one sales person approached me. I just purchased furniture frome this store last year and had way better experience. I don't know what happened to those sales people but they need to bring them back going to buy my furniture else where!

Jen Steven's is absolutely amazing we bought our living room set last year and our bed this year. She is helpful and knowledgeable will treat you like a royalty.

I had called around to several stores for info before I ordered. Jen answered when I called Ashley. She was so helpful and friendly I decided to go to the store. She was very helpful and knowledgeable. Very pleased!

Wow what a great experience! Duane was the person who helped us, and he was very knowledgeable and helpful. I felt like he helped me find a mattress that would work best for my arthritic back and also a cooling mattress. He really listened to what I needed. The Bed and mattress cover are super comfortable and very cooling. Delivery was fast and the guys were so efficient and on time! I have never purchased from Ashley before but my parents have a fabulous set of beds in their guest room. Since I just relocated to Cedar Rapids, I had to see if they had a bed that would help me with my specific issues! I got a great price for the fabulous product I received. I’m so impressed! EDIT- more good news! I am so happy with my mattress and cover that I went back and got a cooling pillow! AND last week I brought my aging mom in as she is in great need of a new mattress and WOW she found one that will be perfect for her. Duane so knowledgeable and does such a great job of listening to the needs of the customer. Also noteworthy- I first was impressed by Ashley as the guest room at my parents have mattresses and box spring purchased at Ashley several years ago and I love them! Thanks Ashley! We are customers for life!!

Had to send my stuff back and broke or stained

I love the quality and classic styles Ashley Furniture has. I can always find a great deal on furniture that will remain current and stylish for years and years. Customer service is outstanding in the Cedar Rapids store, especially in the bedding department, where the gentleman helped me find the right bed and adjustable base to fit my needs and budget, without overselling me.

Very disappointed in Ashely today. Been a long time customer and went in today to buy a bed for our son. They sent me to the mattress section and said someone would be right with me. After waiting several minutes, I decided to browse the store. I found what I was looking for so I went to the customer service desk and no one was there to help. Instead the sales reps were talking amongst each other and the one guy was on his phone so I walked out. Very disappointed in the service today.

First off, Ahley Furniture has a lot of in-store inventory compared to other local competitors and great prices! We spoke with Jen Stevens a few months ago. The store was closed temporarily due to the pandemic. Just went back and she remembered us, that was impressive! When I'd asked what specials were going on, she told us she will take good care of us and indeed she did! We bought a lot of furniture for our new place from her. She really knows her inventory and was very knowledgeable. Jen was very efficient in placing our order so we didn't have to wait very long. We would highly recommend both Ashley Furniture and Jen!! Thanks again for a great shopping experience!!

Good stuff

The hand sanitizer smelt like peanut butter Jeremy was great tho

Definitely feels like you get the best deal in town

Jen Stevens,was amazing told us about everything, upgraded for a 5 year warranty,no use no lose .. amazing...she rocks!!! Give her a raise...

(Translated by Google) Jen was great! C Jen (Original) Jen was great ! C Jen

The Cedar Rapids, Iowa store has been a blessing to work with on my recent purchases. Duane Sprague has been absolutely wonderful in helping us with our furniture selection. He also made certain our items were delivered intact and according to plan. I would definitely recommend Ashley HomeStore to anyone looking for a great furniture shopping experience.

The couch I had ordered from another store was going to take 10 weeks. They found me the same couch and matched the other stores price and I will only have to wait 10 days for delivery.

Thank you Sue you were wonderful to work with! Visualize it LOL

Store is absolutely horrible service and they lie to customers about the availability and that it there and go to pick it up and not there. I will never get anything thing else and will never tell anyone to purchase form Ashley furniture store.

I love this location I’ve been dealing with Jeann Stevens for 3years love her she all about business you want some nice furniture talk to my girl Jeann

Paid for in February it's now April no sign of furniture or answer from Mark the salesman.

I bought a two piece sectional on February 22nd and was informed it would be delivered the week of March 9th which was perfect because that was the week we were moving. So, we got rid of our old couch so we could be ready for our new one to arrive. I was told I would get a call that week to set up a delivery time. No one ever called me. I called the store and was told there was a delay but no one could give me a real estimate on the delay, or why. I have called numerous times trying to get answers about where my couch is but continuously get told they’re unsure why it’s taking so long. For spending hundreds of dollars on furniture, you’d think someone would try to be helpful or even trying to keep me as a customer. But apparently once they have your money that is good enough for them. It’s now April 4th and we still don’t have a couch. Will never be doing business here again.

They were very helpful and patient. Great customer service!

Scott was very friendly, knowledgeable and professional! Best experience ever!

Great staff very helpful. Reasonably priced

Great service Michel was FANTASTIC. Best salesperson ever dealt with. Great for helping with colors designs measurements and understanding our needs. She deserves a great thank you. Will always travel just to have her help us out.Great store.

We purchased a leather sofa and two recliners that matched the sofa. We purchased the sofa because it was constructed in such a way it could be broken down into two pieces, which was supposed to be done before the delivermen tried to maneuver it into our lower level family room, they refused to take it apart, even though it was specified on the delivery ticket. They then proceeded to force it through the narrow entry and when tipping it from its end, put a big scuff mark on the overhead of the stairway. After about 24 hours we noticed the seat cushion in all three pieces totally inadequate and saggy. I called and spoke with the manager, who sent some guy out with a couple pieces of foam to shore up the seat cushions. The dye on the leather rubbed off in big spots after about six months. In other words the quality and service were not anywhere near commiserate with the purchase price. Will never purchase from Ashley again.

Best experience ever at the Ashley store in Cedar Rapids Iowa. Very professional and the sales lady Sue did an exceptional job listening to my wants about the furniture I was looking to purchase. Easy and very nice. Highly recommend Sue for your future needs.

Sales people do not care about the delivery only wants to sell to get their commision.

Dave was excellent in helping me purchase my living room set. He kept in touch with me while waiting for my coffee table to be available in stock and Everything was delivered in great condition and in a timely manner. Excellent service - great addition to the area!

The best place around to furniture shop. Really nice staff.

Nice looking furniture, but way too expensive

Awesome sales experience today . I only had a certain amount of money for the TV stand and they were able to work with me and work a deal that benefited both parties. I will 100 percent be back for further buisness. Big shout out to the sales man Mark Newhouse ( not sure if spelled correctly ) he made it happen and made sure I was satisfied. Mark Newhouse absolutely deserves a raise for what was accomplished today . Thank you . I should mention this was a clearence item .. not an on the floor item .

Supper good they were very pleasant to us

Their delivery is through a 3rd party and when they delivered my couch they drug it on the ground in winter across salt which tore it. If you buy from them I recommend setting up your own means of delivery. Update: I was contacted by Ashley furniture and they resolved my issue to my satisfaction, it was nice having good customer service for a change.

Have been looking for a new mattress for awhile now and have left everywhere with more questions than answers ,until today .thank you Duane for your time and info. We will be buying from Ashley...

I ordered a dresser for my son and it is being delivered earlier than expected! Thanks Scott!

We had a wonderful experience with Ashley and Mark N. We bought beautiful sectional and free standing electric fireplace. We were treated like Mark has always known us and given a terrific deal! Thank you!

Ashley had very high quality furniture. Excellent. To bad it's tasking us so long to get our love seat recliner. We were told it would take two weeks to get the recliner we wanted. I have an invoice that states expected delivery on January 3rd 2020. No delivery or phone call. I called the store in Cedar Rapids and was told my furniture should be on the truck the 6th or the 13th. Nope did not happen. I did call a few days ago and my sales person stated that the furniture would be delivered on the 22nd of January. A full month and a day after I paid cash for it.. That is way too long.. 01.23.2020...Finally yesterday we received our reclining loveseat! We are very happy with it. The delivery guys called about 20 minutes before they got here right about noon. They were very cordial and quick about the delivery. I have to upgrade my score... Gerard G Hamm US Navy/retired

Great store great selection

I wasn't impressed sorry to say. They didn't have near the choices in store as they did on line. The staff was different. The prices were a little high too. They didn't have stock in house and we drove from out of town. Maybe you'll have better luck then I did. Good luck.

Dealt with Scott the other day I couldn't have asked for better help. .... Very informational. If you go to Ashley ask for Scott I highly recommend. I usually don't leave reviews but felt compelled to. Thank you much

Good quality furniture and other decor. We furnished our living room Ann's bedroom from there.

Nice store ... ALOT of furniture to look at ! Great selection and we had a great salesman...thanks " Candyman "

Very nice furniture store. Big with a nice selection of discounted stuff. Staff really needed to not make assumptions about how much you have though. It's the first rule of sales.

I purchased a lot of furniture at Ashley's in November during one of their sales events. I stopped in to furnish my lower level and some living room and foyer pieces as well. In all it totaled 24 pieces of furniture and accessory items. Jen B helped me throughout the whole process which involved several visits and measuring and photo taking to make sure all the furniture would work well in our new home. I had a lot of questions and she was very knowledgeable and helpful and NOT pushy:). The communication process was warm and friendly. When the order was finally placed she double checked all pricing to make sure we got the best pricing and the order was placed accurately. I really thought with so many items that there would be a mistake somewhere but it was carried out perfectly. After delivery we ended up returning an item that did not work and that was quite easy. She followed up with us in the end and it was a great experience.

Living in Cedar Rapids, we have always had the same Furniture Stores to chose from, I didn't even realize we had an Ashley Location here. Great environment from the moment I walked in, the Salesperson who greeted me was pleasant. My typical response would be "just looking" but I was more than obliged to mention I was looking for a Sectional and possibly a Mattress. With the size of the store, i needed time to take it all in. The selection is beyond what you see elsewhere, the staff was courteous, and helpful at best. I did find a few I liked, I will be making my trip back to the store to purchase a sectional with my wife. I never did get the chance to check out mattresses, as the furniture selection kept me busy for my short stay. I look forward to doing business with this location based off of this visit alone! Great First Impression!

I have had some negative customer service experiences in my life, but this company is by far the worst and deserves absolutely nobody's heard earned money. I spent one hour last night talking to seven different people all saying they could not help me simply order two seat cushions. Two of them even hung up on me when I asked to speak to a manager, and sounded almost happy that they were not going to help me, even after explaining I had talked to many different people. They must have terrible leadership, or pay very low wages.. they just hire complete idiots. Would NOT recommend to my family or friends.

Customer Service and Loyalty are two things that Joe Harvey find to be super important. Give us great service and we are loyal for life. We cannot speak more highly of Mark Neuhaus! We have known him for almost 20 years, through many facets of business and he’s ALWAYS gone above and beyond for us. If you are in the market for furniture, I implore you to reach out to him! I promise you he will treat you right! Thanks Mark for always taking your excellent customer service to new levels!

Great selection. Sales person follows you around.

Great staff and great experience overall with our furniture needs. There was a bit of an issue in our order and the store manager, I believe his name was Duane, was very helpful in getting it cleared up for us. We appreciate his help!!

I have bought a mattress and couch from the Ashley Furniture over by Westdale in Cedar Rapids they had great service and the layout of the store was very helpful. The staff there know how to turn you to what you truly want. If a friend is looking for furniture I know that they only need to go to one place and they're done.

Bought several pieces of furniture from Ashley’s Furniture, all are experiences have been great. Friendly service and quality furniture. We’ve worked with Duane each time we’ve been there and would recommend him. We will be back when in need of furniture.

I had a great experience with Renee, she help me find the perfect chair for my dad! It was delivered on time and he loves it! Highly recommend Ashley Furniture and sales rep Renee!

I needed to look at getting a new mattress. I walked in with my 2 Granddaughters and we were greeted by Mark Neuhaus and after he chatted with the girls and gave them chocolates, he asked what Grandma was shopping for. When I told him I was starting to do some looking at mattresses he was happy to show us a few of his favorites. He asked great questions to narrow down the craziness of mattress mania and that lead me to 3 really great options that would work for me and in my price range! He was great with the girls, didn't make me feel they were in the way, but included them in asking them questions also. It was super easy and painless to pick out my new bed set. Delivery and set up was a breeze and he has called to make sure I was happy with my choice and the set up. I will return to Ashley for my furniture needs because you don't get customer service, genuine customer service like Mark's anymore. From his greeting at the door, including my Granddaughters and his follow thru, he appreciates how hard a person works to save and afford a big purchase. He cares that we got it right!! I appreciate that and return because of it!

Very upset! We were told we would have our new table by Christmas Eve....it was delayed...then they said it's because there was a balance due....that was there fault...we thought we had it paid...but there sales lady messed up. Excuses..Excuses...we had to cancel...they d ij DMT even try to work with js

Great

I recently visited Ashley Homestore on Williams Blvd S.W., Cedar Rapids IA, looking for sofas and a dinette set. The staff was friendly and helpful, greeted everyone with a smile, and a hello. Chele Worley, bless her heart, treated me like I was the only customer in the store. I told her what I wanted, she lead and I followed, then I lead and she followed, we sat on this sofa (too soft), that sofa (too hard), she smiled, made small talk as I sat and remarked "arms too high, arms too low", "back too high", "back too low". Then I found one just right, but the color was wrong; "don't worry", said Chele this comes in several colors, as she lead me to the big screen; we found the perfect color. Then we shopped for a dinette set, Chele and I (we were on first names bases by now), once again she lead and I followed, then I lead and she followed. I sat at a table, it was perfect, the chair was comfortable, the table was a perfect fit but...but the price was a bit out of my range. I frowned, Chele smiled and said "we honor online prices". Low and behold the online price fit my pocket book. Thank you Chele Worley for making my shopping experience so relaxing. The deliveries were on time, set up nicely, and the new furniture looks great in my condo. The sofas are Darcy, great for sitting and sleeping. The dinette set is Ralene with a butterfly leaf, 4 chairs and a bench. Plenty of room for my family, the bench is most popular.

Very helpful sales person.

Assistant manager Mike was very friendly and helpful. I think we're really going to like our new couch!

the staff was very helpful and informative!!

I originally started looking for a couch back in February of this year. The price point was not where I wanted it to be but I never felt pressured into the sale. I returned today to work with Paul on getting the couch I wanted. The staff here is wonderful and definitely doesn't use a sales pitch to get you into anything outside of your comfort level. Thank you, Paul. Your demeanor and knowledge was quite helpful!

Mike and the rest of his team at Ashley Furniture are fantastic! My wife and I came to the store to look for new furniture for our house and were able to find all of the perfect items we needed at a price that literally could not have been beat at any other store. The service we received was so excellent that we’ve since sent our family and friends for their furniture needs. We won’t shop anywhere else; Mike and the team at Ashley Furniture have ALL of our future business! Highly recommended!!!

Great product selection- so much so we came back to buy more for our house. However, we were there a very long time to get all pieces put together (paperwork)- 2 hours before paying. I went to a isolated location in the store and was venting my frustration on the phone with someone (no customers around) to which that was apparently overheard by an employee..and no I was not making a scene or overly loud. After that, word spread among employees I was frustrated and instead of asking me what could be done or how they could help (helping the lady who was putting our order together would have been a start- it was a large order and she was having a hard time with it..she was wonderful to work with otherwise) the employees decided to openly make snide comments about myself and my wife while were STILL in the store...we could clearly hear them, citing "I wish we could talk to them the way they talk to us!"- even though my frustration was not, at any point, directed at any employee. This continued while we went through the payment process with the woman who I I assume was the manager, continuing to go to employee to employee making rude comments while my wife and I are standing there, can clearly hear this, and are looking at spending thousands of dollars here. In my opinion, this is terrible professionalism and customer service. While frustrated I, at no time, directed my frustration at any employee and did not hinder any customers shopping experience. Having retail experience myself, the proper way to handle this would to be proactive and positive in addressing my frustration- certainly not making rude comments about myself or my wife while we are still in the store (at least wait until we leave if nothing else). Not sure we will be back and had it happen earlier in the payment process I am not sure we would have bothered completing the sale. Pretty disappointed.

Thanks to Ashley HomeStore and Jim Smith for a great product and exceptional customer service! We bought a bedroom set from Jim and were pleased with the quality of the furniture and Jim's knowledge of the Ashley line. So impressed we went back and bought a couch and love seat! Thanks for an awesome experience.

The sales people are great in the store very nice and willing to help, but didnt give accurate information. I bought a couch and love seat on labour day weekend and was told the couch wasn't available but they would have 10 coming on Oct 2nd and had only sold 4 so there shouldn't be a problem to get mine. I recieved no contact from them so I call them on Oct 1st to make sure everything is still as planned. Come to find out they will not have my couch but now I have to wait till Oct 29th. Very frustrating! We'll see if it actually comes this time. Don't think I will be recommending this place to anyone any time soon. Update 10/22/19 Just received a call from the sales associate letting us know how sorry she is but now it will not be in till end of November! I'm so happy that we are hosting Thanksgiving and wont have enough furniture for our family to sit on. The more I deal with this place the worse they get.

Beautiful store. Amazing customer service by Jim Smith. He showed us around the store. He was very informative of prices, sales, and financial options. He answered all my questions. I will definitely be sending referral Jim's way!

Update - Was able to discuss this with a manager who responded to the situation in a helpful and acceptable manner. Updated stars from 1 to 3. Just spent ~$3000 and during the whole sales process was told "If you get it home and don't like it, you have 7 days"...The minute the sectional was delivered, the color did not look good in our living room, so we called and was told by our salesperson that he "has bigger problems in his life". If I could give less than one star, I would. If/when someone helps us resolve this issue satisfactorily, I'll update the review.

Purchased a loveseat & couch on Saturday, October 5th. Salesman was Joe Smith. Very professional & helpful. I can't wait for delivery! Thanks again Joe!

They do have great styles of furniture, however my sales person always rushed off to help one of their regular customers. I have tried it 2x and the same thing. IF I GO again I will ask for the newest sales person so I can be sure I am their priority.

Lot of selection. Michele great to work with.

Great selection and friendly sales staff. Renee was great!

Great store. Decent prices. Good quality.

I have had absolutely great experiences dealing with Ashley Home Furnishings I've bought things there three times in the last three weeks the people are wonderful I highly recommend them

Stuff I might get

This place is THE MOST unreliable furniture store I have EVER delt with!!! No one knows what is going on around there & you keep getting a different story from each person you deal with, telling us , "OHH NOOO! Thats wrong, they shouldnt have told you THAT!" No one seems to know when their truck will come in with the item you purchased! Definitely WILL NOT BE BUYING A THING HERE AGAIN!!! I guess I thought they had a good reputation. WOW, what an eye opener!

I purchased furniture in Cedar Rapids store and sales people were great. The buying experience was just fine. However, one of the pieces I bought was a power recliner chair (which i was told by salesman was top of the line). The power recliner hasn't worked since the day it was delivered. Today is nearly 2 months since the purchase date. The process to get this recliner fixed or replaced has been ridiculous. I will never buy from Ashley again due to the fact once you leave the sales room, all you are dealing with is customer service over the phone who could care less how many times you have to take off work to be at home for the 3 hour window period. Every phone call is a different story, and every week is a different story. Seriously, once you leave the sales room, nobody cares about the follow up experience. UPDATE: Below you ask me to provide order number. Who do I provide this to? I called customer service number again today, talked to 3 different people and nobody cares. Literally was told "this is not my department" "sorry for your experience" but there is no customer service action to get the problem fixed. I called the Cedar Rapids store and explained I can't get anyone to help, and was told "I have to transfer you to customer service, just ask for a manager if they don't help you."

Purchased a couch and a dining table on August 2nd with the promise both items would be delivered on August 13th. On August 13th only the couch was delivered and was told the table was on “back order” and wouldn’t be delivered until August 24th. Extremely unprofessional.

Definitely a place to check out if your looking for new furniture or knick knacks!!

Great shopping experience, and was told my couch had to be special ordered and sent to the store. I was told multiple times in person and over the phone that it would take two weeks to be sent to the store and delivered. I called two weeks later and they said it would be another week. I move into my new place, and here I am a week later, no phone call from anyone notifying me of its arrival at the store (after the told me 3 times they would), and now I have to wait yet ANOTHER week for delivery. So disappointed and upset with how this was handled.

We recently purchased furniture and we had the greatest buying experience. Sales people were not pushy and let us browse and take our time with decisions. We ended up working with Mike R. He was super helpful and answered all of our questions. This was our first time buying new furniture and it was so laid back. We will for sure be back again. Mike was great and we will be coming to see him in the near future.

This is similar to most large furniture stores, we found everyone to be friendly and helpful, and did end up getting the majority of what we were after. We had to special-order to pieces that they had on the floor, but not available in their warehouse. It was slow, but did eventually get done. The actual gentleman who helped us was extremely friendly and helpful but made a couple of slightly racist comments which I was surprised by. We had almost finished with our transaction by the time he started up oh, so it was a little late to walk away. The place gets 5 stars as a furniture dealer but that particular salesman was a little shocking. Nice guy, but unacceptable to have or share those views.

Great sales!!! Thanks Mike

Very terrible delivery service would not reccomend Ashley furniture to anyone unless you want your furniture a month later than promised

Now have new couch.

Had great help from Mike, got my chairs the next day.

Denise was really helpful in picking out all of our furniture! We had to furnish our whole house and had never been to a furniture store. She took the time to look at pictures of our house and helped us find furniture that matched our interior and fit well inside our house.

Do NOT shop here. They only care about their sales quota and nothing else!!! Will never go here again!

Very stylish furniture

I won't buy anything from here in the future. We purchased 3 pieces of furniture from here. The salesman told us about their protection plan (which I normally don't go in for), but the price he gave was quite low so I agreed. It wasn't until we got home that we noticed that he mislead us. We bought enough furniture that it was hard to notice the price difference, but the price he gave was either per year or something, because it was considerably more expensive than we thought. I guess we should have called, complained, and returned it, but we decided to keep it. Time has passed, and our couches have torn in multiple places, so I was relieved that I had bought the plan that covers tears. After submitting the claim, I come to find out that seam tears are not covered, only accidentally rips and cuts. You pay good money for this plan, and then you can't even use it due to a technicality. It's just frustrating to be mislead into buying a product that you can't even use, and have furniture that's falling apart after 2 years. Ultimately shame on me for trusting that there are businesses that have integrity.

We knew what we wanted when we came to the store. We were helped and had a good shopping experience. We ordered 4 pieces of furniture and asked to be called as soon as any of the pieces came in. We were told 2-4 weeks. I had to call after 4 weeks because I had not received a call. Two pieces were in and were available to be picked up, however no one called to let us know. Then we were told our chairs would be “a couple more weeks.” When we asked what that meant (another 2 weeks, 4 weeks?), we were just told “That’s just what I was told.” We were disappointed in the customer service after we already paid for our purchases.

Lots of home decor with lots of style. Prices are great also.

Big store with several options to choose from. We bought a couple beds from this place.

Nice things

I always have great service!! Staff will help as much as possible, friendly and great atmosphere.

Good prices. Friendly staff

Great choices

Beautiful furniture

Expensive

This place is racist,( I am a black woman)not one sales person came my way, I went twice the sales lady didn't say hi to me but said hi to my husband(Mexican) I went again 1/ 27/19 no one came to me one lady looked at and walked away, I know blacks have a reputation, but can't judge all of us the same, can someone please help me find a furniture store We just moved here to cedar rapids

Very poor customer service. Missing furniture from our delivery, called and was promised to receive a call back and it never happened. Also, while shopping at the store, associates constantly stalk and hound you around the store. Very pathetic service.

We bought our living room furniture here as they were the only store that had the items we wanted in our area. They have a nice, broad selection of home furnishings in a variety of price ranges. I did not like the over zealous sales people. I know they are commissioned, but it is a turnoff for me to be followed throughout the entire store.