Ashley Store | Coralville, IA 52241

Michelle and Manny were great!!

Came in to just look and ended up buying a new kitchen table! Mechelle was awesome and helped us find the right table for our new house! Mechelle was very informative and polite and made the entire experience fantastic!!!

Michelle was great! We happened to walk into the store to look around, and ended up falling in love with one of the tables, but we didn't like the chairs. Michelle helped us find the perfect chairs for our new table and got us all squared away! She was great!

We stopped in to "just take a quick look". We were approached by Christy and she was Incredibly helpful and patient with us. She was able to understand our taste and showed us all of our options and took the time to explain everything. Hard to find good customer service some times. She was amazing!!

Our experience at this store was efficient and our consultant, Mary Anne Ostrum, was extremely knowledgeable, personable, and understanding. She listened to our requests and showed us sets that fit our wishes. She was up front and honest about prices and helped us find the perfect dining room set. She was friendly towards our 1.5 year old and didn’t mind she was climbing on all the couches and pushing all the recliner buttons! Without her guidance, we would have overwhelmed with our choices, but she made our experience excellent.

Mary Anne made buying a couch a pleasant experience! She is wonderful!

Mme Peck from the Ashley furniture of Coralville was very professional and help us taking care of our purchase of our 2 couchs. We are thankful for her many advices. Thank again

My wife and I were looking for some furniture for our new house so we came in to look around. Manny Gamon offered to assist us, he was very friendly and answered all of our questions. He helped us find exactly what we were looking for and at a good price, we were very pleased!

If you’re shopping at Ashley’s in the Coralville Mall, I recommend working with Mary Anne Ostrum. She was extremely helpful in supporting me throughout the process of shopping through many styles and finishes of dressers, leading me to find the perfect one. Such a great experience.

Christy was super helpful and answered all my questions! Quick and easy buy!

Great customer service experience with Mary Ann Ostrum

Manny G was very helpful. Would highly recommend him to help with your furniture needs.

My husband Dave and I had an amazing experience working with Ryan and Catherine and purchasing furniture today. They were both delightful and extremely helpful! Highly recommend! We will be returning for future purchases!!!

Michelle was very patient and knowledgeable on a variety of recliners and explained the differences so we could make a solid decision. The two recliners were delivered today and we are very happy with the purchase and delivery!

Had the best experience buying our first couch! Michelle was incredibly helpful and made the process so easy. We will be coming back for future purchases! Thank you!!

Michelle P was excellent at helping us select what we wanted

Our recent home purchase prompted my wife and I to seek new furniture to furnish it. We visited Ashley's and encountered an exceptional customer service representative (CSR) who adeptly facilitated the realization of our aspiration for a fully furnished home. While the establishment offers enticing deals and a well-organized layout, the interpersonal skills of the CSR play a pivotal role in fostering positive customer interactions. The CSR we encountered; Catherine, exemplified the epitome of customer service excellence. Consequently, we have resolved to exclusively patronize Ashley's for all future furniture and related accessory requirements. Our aspiration for a dream home has been successfully achieved.

Mary Anne was very helpful and gave honest opinions while helping me pick out a mattress and bedroom set. Would definitely work with her again

Big thanks to Christy and Zeek for providing excellent customer service!

Jake was friendly and provided good information about choosing the correct mattress. We found our perfect mattress and are appreciative of the time he spent helping.

Jake Airgood is the friendliest hard working indivisual ive ever seen. He knew exactly what I was wanting and was knowlegable to help me through the whole process. NEVER going to have anyone else assist me.💅

Mary Anne and Denise were very helpful with our first experience buying furniture!

Thank you Jake A. For following me around as I butt tested couches before finding one that fits, you were very friendly and helpful. Made such a hard decision easier.

Manny helped us find the perfect couch for our needs, and was super easy to work with. We will be going back here for our future furniture needs.

Mary Anne Ostrum was very helpful with our sunroom furniture selection and a previous purchase of dining table and chairs. Homemakers has a wonderful delivery team as well.

I couldn't ask for a better experience while picking out a new reclining love seat by Laz-E-Boy at the Coralville store. My salesperson Mary Anne Ostrum was very knowledgeable on the product and took you to the area within the store with no problems what so ever. She also was very kind and knew the product well. The color of the fabric seemed like she knew what I already had in my apartment. I couldn't have asked for a better salesperson than her. The whole experience lasted for almost a hour from entering asking about likes and dislikes going around to different sections of the store then to the down payment process. Any time I need furniture or someone asks I always refer them to Ashley Furniture.

The Ashley Outlet Store in Coralville was awesome and the person that helped us listened to what we were saying and asking for. Can’t wait to get our sectional!

Mechelle was absolutely wonderful! She was patient and very knowledgeable about all of the products. I explained what I needed because of my back, and she took me to the perfect options. We were in and out in less than an hour! Mechelle was efficient, professional, and made the entire process seamless. Five stars!

Mechelle was extremely helpful we found everything we were looking for and plan to come back soon to finish purchasing the furnishings for our new home. 10/10 would recommend.

Mechelle was extremely polite, friendly and helpful. We never felt pressured which is very important to us.

Mechelle was super responsive to our needs and was very consultative!

Mechelle was very helpful. Awesome store, great selection.

Christy was a great help getting us set up with some new pieces for our living room! She was incredibly helpful and patient as we worked through all our options before making such a significant purchase. I would highly recommend her as someone to work with!

My girlfriend and I have been looking to buy a couch for quite some time. We had a good idea of what we wanted, but were unsure on things like color, texture, and protection plans for a purchase as big as this. As we were looking at our options, Christy walked up and was able to answer any question we had (and then some) and made our experience outstanding and easy. We obviously didn't make up our minds on the first visit, but she was very helpful and responsive over the handful of times we reached out and had questions. She was completely transparent, and gave us plenty of tips and good things to keep in mind through the whole process. If I could give her six stars, it still wouldn't be enough. Thank you Christy!

Will Ambroson was very helpful and patient with me. Thank you for the great customer service.

Mechelle P helped me find a new couch and accessories for my living room. Without her knowledge I would not have been able to pick out the couch I wanted that would also withstand my large dogs. She was eager to help and extremely personable. It was a great experience and when my friends need furniture or accessories, I will most definitely send them her way. You have a great employee.

We decided we needed to make a new investment in a matress. Christy was an ABSOLUTE delight. They guided through the myriad of questions we had. They used personal experience to help us get in the right direction. Thanks so much, I'll be able to sleep easy, even if I didn't get. New mattress. Thanks so much!!

I was looking for a smaller table with chairs & a bench. That way I can scoot the table along the wall, but can pull out & use bench when needed. Found one online so they ordered it for me. Was very easy to put together & am very happy with my purchase!! Always shop @ Ashley furniture in Coralville!!

First time at Ashley Furniture , this location had a great selection . At first it was overwhelming but then Denise the sales rep came over and helped us find what we were looking for.

Zeek and Mechelle were great to work with today. During the summer time, bought some furniture through Kristi and she too was very knowledgeable.

Christy helped us find the perfect recliner for our nursery! She even helped haul it in our truck after the warehouse crew had left for the day so we could take it with us that evening. Then she continued to go above and beyond and help us file a claim on a different piece we bought. Really kind employee

We had a great experience at the Coral Ridge Ashley. Christy was super helpful and remembered us from a previous trip. Highly knowledgeable and was able to answer all of our questions. Our order was delivered with everything we expected, on time, and seamlessly. We are very happy with the quality and look of everything as far as accuracy in photos and showroom compared to what was delivered.

Such a wonderful experience at Ashley Furniture! Shopping in any store with 4 young children is difficult but Mary Anne assisted our family so sweetly. She guided us through the vast selection of couches and sectionals to find the perfect fit for our home. She was on hand for all of my questions and was delightful toward my rambunctious children. She even thoughtfully gave me plenty of time to ponder the choice and cry about the price 😓 😆 I left feeling so taken care of!

Mechelle was very helpful

We went to Ashley on 4/12, regarding our sofa we purchased in March. We received the wrong adapter for our reclining sofa. Jake Airgood provided us with the correct one immediately. We also bought a chair today. His knowledge guided us throughout the process. He will definitely be our go to in the future.

Denise O. was a very kind person who listened to what we needed. She was very patient with us and did not try to rush a sale or anything and genuinely seemed interested in helping us!

Denise O. Helped us find the perfect couch for us! She did a great job at listening to our needs for our big purchase. She was not pushy and gave us time to discuss what we wanted. If I were to go back I would ask for Denise every time!

Jake was delightful to work with. He was extremely knowledgeable and able to answer all of my questions. He was very helpful And extremely patient while I made decisions. He listen to everything I was looking for and was able to suggest several good options. I purchased a sofa loveseat and ottoman and I can’t wait to get it!

Wet happy with service

Really great experience. Manny sold me two ever so comfortable Flexsteel rocker/recliners. Gosh are they comfortable! Manny was so easygoing and professional. Thank you 👍🏻

Great job and good knowledge of quality and design. Manny Gamon

Mary Ann was very helpful and knowledgeable

Great customer service from Mechelle and Christy!

Catherine

Worked with Mechelle and she was wonderful. She spent so much time with us, patiently let us browse but there when we had questions. We felt no pressure and appreciated her advice in purchasing a couch, side chairs and a dining set!

Ryan helped me in Coralville and he was amazing!! He even kept in contact and sent me pictures on his day off. Extremely happy with his customer service!! He went above and beyond.

Christy Terp was the consultant who assisted me in finding a love seat today… how lucky I am to have her help! She walked me all thru the store.. I was so unsure of what I wanted because I was matching a chair..she carried the big cushion I brought along and even offered to take it to the door for me at the end of our shopping!! There was a problem with my checking account as we couldn’t get the full amount out today.. she knew exactly how to handle that situation and also set up the delivery for me! She offered good suggestions and had good patience with my indecisions… after we decided what would work best for me she even brought the friendly designer over and he said we picked the right one… what a nice experience I had at Ashley today!! Thanks much Cristy Terp!!! Colleen Zangerle

Mechelle is amazing! She asks really good questions to see what type of furniture that it is that you want. Very friendly, outgoing, pays attention to detail, and explains the break out of the prices really well!

Sid was very helpful and attentive when we went in to look at couches. The next day when we decided to make our purchase we were helped by Christy who was knowledgeable and made the purchase process easy. Was happy with the price of our pieces as they were on a manager special in store and still full price online.

Michelle was very helpful and made it a great experience

Manny was super nice and helped us find a chair for my dad while he was recovering from lung transplant!!

Excellent service and very helpful . Thank you Manny

Thank you Sid for helping me find a nursery recliner that is both comfortable for me and my husband. You help us find the best features that would work for our family, and helped us quickly order our chair.

Sid C was absolutely awesome! I've honestly never understood why some couches are $500 and others are $2500. Sid explained to me the differences in materials, comfort, and durability. He wasn't afraid to take my husband and I to the $300 couches so we could sit on them and see how different they felt from the higher-quality LaZBoy, and how the Flexsteel felt even better than the LaZBoy. For our budget, we ended up with LaZBoy, and we're very excited to have it come in just a couple weeks. Thank you Sid!

Mary Anne was extremely helpful and patient with us while it took us a few days to decide on what we wanted. She showed us multiple options and explained the difference in bedroom sets.

Mary Anne Ostrum was great every time we shopped there. Let’s say she put in a lot of steps during our visits!

Michelle was a great helping me pick out the right couch for me. 10/10 service. Will come back again

Christy and Mechelle are the most awesome people to work with!!! They make the process fun but to the point, I would recommend anybody to work with those two in a heartbeat! Keep being amazing!

Stopped in today and was immediately greeted by Mechelle. She listened to what we needed a proceeded to point us in the right direction. She was so patient with us as she measured pieces and answered many questions. She helped us pick a sofa that met our exact needs and had all the information about each product. We were so pleased with our experience. Michelle was so friendly, professional, knowledgeable, and patient. Thank you!

Christy at the Coralville location was very helpful, funny and knowledgeable. Great experience!

Mechelle at the Coralville, IA, store was so helpful when I was helping a friend shop for furniture today. She listened carefully to my friend's needs and price range, then patiently accompanied us while we picked out two pieces. It was a personalized experience with a top-notch salesperson who knew the stock well. Absolutely nothing could have been better. Thanks, Mechelle!

I recently bought a house and need some furniture for it…this was the first place we stopped and had an amazing experience! Right away we were greeted by Manny, and he was very friendly. As we walked around the store, he answered so many questions, and even set some sets of furniture together for us, so we could see how they looked! We had an amazing experience, and would recommend for all! Make sure you ask for Manny!

Christy was very helpful and patient during our visit. She showed us different options for different colors and layouts. Very happy with our experience today!

We had a wonderful time working with Home Furnishing Consultant, Will! He was very knowledgeable, friendly, and available throughout our purchase. Ask for him if you go!

Catherine was amazing once again. bought a couch a couple months ago from her and now a mattress. She is so awesome totally recommend her!

Michelle's service is recommended. She helped us find our furniture really fast. 10/10

I would highly recommend Ashley's Coralville location for your furniture needs!!! We worked with Jake for our living room furniture. He was really great to work with and patient with me even after changing my mind a couple times. I will definitely be back in the future. Thanks, Jake!

We purchased a Lazy Boy rocker/recliner from Ashley's through salesperson Denise. It was a special order, but after we had it a while, we decided it wasn't quite like one in the showroom. She worked pleasantly with us to get exactly what we wanted even though it was a special order. Hats off to Denise and Ashley Furniture.

We just purchased a home and needed to furnish it, so we decided to go to Ashley to see some options. We were greeted by Manny who asked us what our needs were, and he graciously showed us some options around the store. We ended up leaving with putting in an order for a sofa and recliner and couldn't be happier. We even decided to throw in a dining room set we found online to be tacked on to our order. Highly recommend Ashley and Manny to assist in your future furniture purchases.

Just got back today purchasing a sectional couch, ottoman, coffee table, and side table (all gorgeous pieces). We were assisted by Mary anne, who was extremely patient and knowledgeable about our 50 thousand questions like durability and if it was pet appropriate. Staff there were extremely nice and honestly had a great experience there. Very happy with my experience :)

Minnie was very helpful and very patient because I am a difficult customer I would ask for him again

Christy was friendly, helpful and efficient. Good experience

Mechelle was great, super patient and help me find the perfect match for my needs :)

Jake was incredible. He was so open and honest. He made the searching and buying process so easy. I’ll be asking for Jake when I’m searching for furniture in the future. I’m excited for my new couch to arrive!

Christy was so helpful! This is the third set of furniture we have purchased so we highly recommend!

Excellent staff!! Very helpful and knowledgeable!

Christy Terp did it again. I needed a second side table to match one I bought close to a year ago. She did the research and luckily there was one in the store. Got a great price on it, my living room is complete. Thanks Christy!

Mechelle was great and very helpful. Highly recommend going to Ashley.

I am moving to a new home and needed Living room and dining room furniture and bar stools. . Not knowing exactly what I wanted ,I was extremely happy with the help I received from Denise . She was very helpful and patient. I was also pleased with Catherine's help and impressed with the comrade between the two. I definitely would recommend Ashley's and these two employees.

Really don't like shopping for mattresses, but had a very good experience at Ashley Furniture. Mary Anne Ostrum was very helpful. Delivery was yesterday and that also went very well. Thanks!

Michelle was very knowledgeable about product and helped me find the exact new furniture I needed! Dave R

Such an inviting experience! Thank you!

What a selection!!! It was great working with Mechelle! She helped us with the final selections of fabric! Explained the warranty & delivery very well.

Great customer service, flexible on pick Up options….thx Cristy!!

Helpful!

Good service very attentive!

Christy was very helpful and patient with my purchase.

What a fantastic experience! Super nice and personal people. Ask for Catherine! She was very nice and knowledgeable on all aspects of her job. I will be shopping at Ashley’s exclusively for all my furniture needs from here on.

Will A. was our salesperson at Coralville Ashley Furniture. We had a great experience picking out a rocker recliner, sofa and swivel chair for our living room as well as bar stools. Will was so knowledgeable, helpful, and patient. He was excellent in helping me decide on the fabrics we wanted for each piece of furniture. If we need more furniture in the future, I will be asking for Will. Jean Ann James

We are return customers and that is because the staff is always helpful and we have been pleased with the products. This time Sid helped us and he was amazing! While we thought we knew what we wanted (semi-settling), Sid listened to our needs and wants and directed us to the perfect solution. He was very helpful in helping pick out fabrics and gave us space when I needed it. He was patient and that is a huge plus to me! He also helped us address an issue with a current piece of furniture that we didn’t even know was still possible-that is customer service! Now we wait patiently to receive our new furniture…

I purchased a power recliner and couch from Ashley. It took me quite awhile to make a decision. The consultant and designer Mary Ann Ostrum was very helpful, knowledgeable, and patient. The couch has been delivered, while the chair is still to come. Overall a good experience.

Jake Airgood was great! Very helpful and friendly, wasn't pushy and was very willing to look things up for us and walk back and forth. Bonus, was very sociable and gave great insight on the couches. Overall great experience at the store.

Today my boyfriend and I went here and were met with a women. The women left us and didn’t return when we concluded on a couch to buy we went looking and the holy grail of a man Sid C. came and helped us. He made us feel like we had known him for a long time and he gained our trust and respect in an instant. While we were filling out the paper work the women in the beginning told Sid that he had stolen us. First of all you left us, Second you don’t get to claim us because you see how serious we were about buying. She then tried to get our representative to switch and put her name with us. As soon as she walked away I told Sid she will not be getting a cent of my money. I did pull the Karen card out a bit to talk to the manager. Love Sid and he is the only reason we will think about buying from here again.

We worked with Mechelle P. At the Coralville Ashley store and had a fantastic experience. She was extremely patient, professional and answered all our questions. She was able to price match a competitor and made the process quick and painless. Highly recommend the Coralville Ashley store and working directly with Mechelle!

Michelle at the Coralville, Iowa store was very very helpful and patient. All of my many questions were answered well by her as well as other staff.

Attentive sales people, but not pushy. Good selection and good sales.

Mechelle is wonderful and was so much help finding me the perfect sofa

CHRISTY TERP WAS OUR SALES PERSON. SHE WAS VERY UNDERSTANDING TO OUR WANTS AND NEEDS IN SMALLER SIZED FURNITURE FOR OUR CONDO. SHE WORKED TO FIND US THE BEST PRICE. SHE EVEN LAUGHED AT MY HUSBAND'S JOKES AND EVEN KIDDED BACK. CAN'T WAIT FOR THE FURNITURE TO ARRIVE. THANK YOU, CHRISTY!

it was great working with Michelle, she was extremely helpful and insightful

Our experience with Ashley Furniture was so great! Christy T was so friendly, and phenomenal at helping us through the process of getting our order in and taken care of. 100% recommend her services to a friend! Thanks so much! :)

Zeek is the man, he helped me during a hard point in my life, he was personable and was acting like we were friend from way back and loved it! Need more Zeeks In the world!

Sid did a wonderful job helping parents find couch options earlier today and then I /daughter came back with them for another opinion and Sid greeted us at the door showed us couches and helped with finally decision! Very friendly, courteous, knowledgeable, and definitely gave my parents be of mind, the $99 plan for 5 years sealed the deal. We will definitely buy our furniture with Sid from now on. Thank you🤗

God store

Jake was great to work with. Attentive to our specific needs and knowledgeable. He made it easy to be repeat customers!

Met with a salesman about living room furniture. We are on a budget and Jake A was great at showing us options and helping us select furniture.

We recently purchased a couch and mattress from Ashley Furniture and had an exceptional experience with the salesman Jake. He was fantastic, providing us with knowledgeable assistance and helping us find exactly what we were looking for. We were impressed with the level of customer service and expertise. Overall, it was a great buying experience, and we highly recommend Jake to anyone looking for quality furniture and excellent service at Ashley Furniture Coralville.

My furniture buying experience at Ashley was a pleasure largely due to Jake's approach. He was friendly and knowledgeable. He helped steer us towards exactly what we were looking for while giving my husband time to look and talk on our own with zero pressure. The selection was wonderful and we will be back for more future furniture needs.

Found the dinnett set we were looking for at Ashley's. The sales person was friendly and very helpful. Our dinette set was delivered and setup with care. Great experience overall!

I had a great experience today at Ashley’s. Zero was very informal about the mattress I was seeking and his feed back when I asked questions was nice. It helped me make the right decision on my purchase and it happy to be receiving my bed soon. I would recommend anyone and everyone to talk to Zeek about getting a mattress from here at Ashley’s in coralville.

Mary Anne O. Was fantastic with helping us find the loveseat we wanted! I would recommend her to anyone!

Denise was very helpful and knowledgeable. The cherry on top was her ability to roll with our ridiculous questions about pets and best furniture options. It was a lot of fun rather than being a chore.

We went in looking for a rocking recliner and Mary Anne helped us from the start, very helpful and knowledgeable about the Lazy Boy product.

Ryan was very knowledgeable and helpful! Thanks for a great experience of shopping!

Zeek was great to work with! Very knowledgeable and made the process easy. Would buy from him again!

Ryan H did a great job for us. The store is full of great furniture for every room. We bought end tables and a coffee table and 2 island chairs and love them

Ryan and Christy were great! Very easy experience.

Thank you, Zeek, at Ashley Furniture in Coralville for your help and assistance! You were incredibly helpful with our purchase, account set up, and delivery details. 😃

Christy was a fantastic asset to our furniture search. The hassle free experience was quick and painless. They cared about our preferences and did not try to show us anything we had no interest in. If you want the furniture experience you deserve and desire….ask for Christy

Will Ambroson was very helpful and knowledgeable of exactly what I was looking for. I'm excited and very happy with my experience.

Zeek is amazing !

Catherine is amazing. We changed our mind about ten times. She’s so awesome. Made everything perfect. 10 Stars!!!

Christy Terp was very nice to work with! I would recommend her to anyone!

Katherine was super helpful with our purchase! Overall a good experience :)

Christy was very friendly and helpful! She was super informative and made sure to tell us all our options!

My wife and I went to Ashley to find a rocking recliner before our next kid is born, and we had a great experience picking out and customizing a La-z-Boy! The salesman Ryan Hurt was excellent, he wasn't pushy, happily answered our many questions, and was patient with our 2-year-old, even gave her some stickers! All around a quite pleasant furniture purchase!

Denise Ogden was a huge help to us when we were picking out a new couch. We didn't know exactly what we wanted but she was able to efficiently help us figure it out without a lot of pressure. It was a great experience.

Sid was great to work with, he showed us many different options that worked within our budget. He was also very personable. Highly recommend him in the Coralville Iowa location.

Excellent service and knowledge. Quick and easy purchase! Mary Anne is the best and manager Caroline too.

Christy, my Ashley furniture saleswoman, deserves accolades for her exceptional patience and support during my decision-making process. Despite my anxiety-driven tendencies, she dedicated ample time to ensure I found the perfect furniture. Her salesmanship combined good humor, a sense of personality, and full interest in making sure I was happy with my purchase. She took me around the ENTIRE, (and I mean ENTIRE) showroom. She helped me understand the credit and loan process in its entirety as well. I am truly grateful! Zeek, the mattress salesman, was equally outstanding. His patience and assistance were invaluable in helping me choose the right mattress. His expertise made the entire process enjoyable, and he had a very professional quality to his salesmanship! Special mention to Caroline, the front desk clerk, for her helpfulness and welcoming demeanor. Her assistance added a positive touch to my overall experience. Kudos to this fantastic team for turning what could have been a stressful experience into a delightful one! Can’t wait to have my comfy furniture home!

Our salesman was Sid in the Iowa City Ashley store. He was very professional, courteous and helpful. We were there for Recliners and ended up getting one for us one for oldest daughter/Husband who are expecting. I’d suggest Ashley to all my friends. Rich

Sid Choudhary

I visited a year ago and have not returned because it wasn’t worth it to me or my small family. Pros 1. Open concept layout 2. Location convenience 3. Some variety of furniture Cons 1. Cost 2. Delivery/protection plan fees 3. Staff follows looking to up-sale you on items. 4. Online options are much better. We ended up finding most of our furniture on Wayfair, Etsy, and Amazon. It works just fine, usually free or low price delivery and a 1/3 of the ridiculous prices in this store.

When I shop for furniture, I always use Jake at this store. He is an excellent sales person and VERY knowledgeable about the products. I custom ordered a sofa, and I felt disappointed this is how it lined up. They thought they had it fixed, but when it arrived at my house, the line fell in the same place. My movers were delayed as the sign on the warehouse doesn't reflect the correct pickup hours. Jake was really kind about everything and we have started over with a new sofa. The assistant manager mentioned they have ordered an updated sign as to avoid pickup-time confusion in the future.

Mary Ann O. Went above and beyond in helping me pick out furniture, fabric colors and styles for our new furniture. Then I came back a few days later with my husband and we changed things yet again even as we were writing up the order. I highly recommend her and thank her for all her help in picking things out.

We recently purchased a sofa and our experience earned 5 stars! Mary Anne listened to our wants and showed us several pieces. She wasn’t pushy but instead helpful and knowledgeable. Overall, a friendly, enjoyable experience.

Just right service! Help without harrassment.

Christy (Coralville, IA) was so helpful and patient with us as we looked for a recliner for my mom. We really appreciated her help!

Christy was super helpful!

Catherine Bettag was above and beyond amazing! We had several items that we were looking for and she helped us to the ultimate degree. We found everything we wanted without feeling pressured into buying. We will be coming back to purchase more items in the future. Catherine also went through everything on the receipt and made it simple to understand. I hope to come back and have her as our sales person.

Christy the Rep. was patient, knowledgeable and showed us around to all available pieces. She was terrific Caroline, front office was kind and efficient in assisting us too.

We were just doing a simple exchange, no commission unfor for who ever would help us but that didn't stop Catherine B from being super helpful, not pushy at all which we love! Highly recommend this store location, and we live an hr away and will still make the drive! Thank you again!

We purchased 2 bed frames and one of them we got the dresser mirror night stand and chest!!! Christy was absolutely amazing getting everything to coordinate and have it all delivered at the same time with short notice on one of the bed frames!!!! I highly recommend Christy!!! She knows what she’s talking about with EVERYTHING!!!!! Thank you Christy!!!

I liked all the beds and it over all was a super great 👌 experience

What a great experience! Furniture shopping with my mother could have been very stressful, but thanks to Christy Terp and her knowledge of all different furniture choices made the experience very enjoyable.

I had an amazing experience working with Christy when purchasing my new furniture. She answered any and all questions and made the process smooth and enjoyable. She helped with the many options I had picked out and we got it narrowed down. Overall I had a fantastic experience working with Christy!

Had not 1 but 2 Great Experiences there! Thank you truly to Denise and the great stafff over at Ashley’s Furniture!! our place is now fully furnished and we feel like Bosses Lol

Friendly!! So helpful. Great experience.

Very knowledgeable, extremely friendly. Easy to talk to.great experience.

Jamie was amazing to work with. Very knowledgeable and honest. Great personality!

I just had a very positive and enjoyable experience working with Jamie Peck, Assistant Manager at the Coralville store. I needed to select a replacement for a damaged recliner that was covered by their protection plan. Since I am disabled, going to the store would be difficult and painful. Jamie worked with me via text to explore the options. Turns out that the best answer was ordering the same chair again, which she facilitated smoothly and without complications. Since this recliner is where I spend most of my days, I am really grateful for her friendly, caring and very professional help. This will be our first stop for furniture from now on.

We were in the market for a new couch and decided to stop in and immediately had a very pleasant experience! This was actually a 3 day process for us since we had our toddler with us and I couldn’t make up my mind on what set I wanted! Christy was the person who helped us all 3 days, she was patient, kind, honest and professional! We told her our wants and needs and she waisted no time showing us our options! We also have 3 large dogs who did a number on our last couch so we needed something that would withstand better and she pointed us in the right direction on the right blend of fabric for us! We had a very positive experience and I know we couldn’t of picked the right set without her professionalism!

Great service very helpful

Best experience I’ve ever had with a salesman. Thank you Rigo!

Good salespeople, good products, and a good delivery team.

Great sales experience with Mary Anne!

They have awesome furnitures…of all the ranges that you would like. Christy T really helped me a lot…thank you for your service…

Christy Terp was very helpful and patient ! Took time to help!

Worked with Mary and she was very detailed and nice to work with, will come back on the future to work with her!

Christy Terp was fantastic. Helped me find the perfect desk for my new place, and got me a price I could work with. 10/10 would recommend.

Our family had a great experience at Ashley. Christy provided great customer service and was very patient while we navigated with four kids.

Christy was absolutely amazing!! She was so patient with my elderly mother and treated her with respect and compassion. We were there for a long time and she never left our side. She saved my mom a lot of money and found her the perfect chair that my mom loves. She is a fantastic, knowledgeable employee!

I came in looking for couches and left very happy. I worked with Scott who was very kind, knowledgeable, patient, and helpful for the two days I worked with him. I would highly recommend working with Scott at this Ashley location.

Wonderful store and great service!! Will is amazing!!!

Super 👌 👍

It's nice

We purchased a couch from this location in the last year and paid a good amount of money extra for the pet warranty as we have two dogs. The sales man that helped us really urged us to get this warranty as it can cover pet damages. We had some damage from one of our dogs. When trying to file our claim customer service was a nightmare. They first entered our claim in wrong and we had to wait for someone to fix it. Then we were told that our warranty will not cover the damage that the pet caused ( a rip). The sales man clearly stated to us multiple times that this could all be covered and urged us to buy the warranty. I feel played and lied to. Ashley called us back today to tell us sorry and they cannot cover it. I will not be buying furniture from here again; I feel played and scammed. If you do buy the "warranty" don't expect them to do anything and take 4 weeks to respond. Awful experience here.

A great selection of furniture and art that you can buy. The reason I gave them two stars is due to a salesperson. They introduced themself like normal and gave the classic "Let me know if you need anything," we agreed to let them know, and we started walking around and looking. This salesperson proceeds to stalk us. They were following us from a distance, and as soon as I sat down in a chair or couch to try it out, they sprung in and attempted to sell that couch to me. This kept happening... Every sofa I tested out, and by testing. It was very uncomfortable. Being watched and followed like that was a terrible experience. I understand they work off of Commission, and times are challenging for sales, but you lost a buyer that day due to your sales approach. We want to come back and look again but to be honest, we are weary due to that salesperson. I am unsure if the whole sales team is like this, and it could just be this one person, but it ruined our time there.

Christy, Has an Amazing customer service! 👍🏼 Thank you very much for your help!

👍

WOW!! I was at the Coralville store today to pick out my new mattress from a claim. Jamie Peck was amazing from the start. She filed the claim, then educated me on the difference between mattresses. She also showed me the adjustable base. What a night and day difference between a metal frame and the adjustable base!!! Thank you Jamie for your impeccable customer service and your know how in the mattress industry!! The Wheelers thank you!! Here’s to better nights of peaceful and more restful sleep!!

I had a great experience at Ashley. I came in knowing roughly what I needed but not really what I wanted. Salesperson Scott helped me tremendously. We walked around and he said come back with a sketch and some measurements. I came back the next day with my kids and we picked out some really nice stuff. Scott walked me through payment and delivery and it was all super easy. My daughter said thank god that guy was there so you didn't pick that ugly one. She was right. Ask for Scott Neal Hoffman.

We had a wonderful experience. Will Ambroson and Zeek Zirbel were both such a delight to work with. We would highly recommend them both. They were so kind, caring and highly experienced salespeople. We would recommend them to anyone that’s in the market for mattresses or furniture. Outstanding customer quality experience. Honestly can’t thank you both enough❤️

That’s how their delivery guys set up/ install my kids bedroom. It’s obvious, the headboards should face the tv on the wall. I called them and they don’t want to come back and I paid for installation.

Mark Newhouse is a wonderful salesman , Mark knows his furniture extremely well. We love our new furniture. The delivery people were very friendly and knowledgeable.

We purchased a Flexsteel love seat and chair and the power to the recliner on the love seat went out a week after it was delivered. (We waited 6-8 weeks to get it in the first place) We were then told by the management of Ashley was not helpful at all and after many phone calls they told us that we’d have to call the warranty people to fix it. Months later we are still waiting on the part to come in after several days taken off of work to be here for them to fix it. The tech only works on Wednesdays. This store doesn’t tell you that when you purchase from them and this set was not cheap. I’ll never buy anything from Ashley or Flexsteel again and neither should you. VERY Dissatisfied.

Zeek is the best! Outstanding customer service

Mary Anne was amazing. She was very helpful! I highly recommend her.

We bought an England sofa at Ashley. Mary Anne Ostrum helped us compare styles and all the fabric and pillow options. Mary Anne was incredibly helpful, professional, and knowledgeable. She was great to work with!!

This is a huge store & has an emirmous amount of furniture & decor for your home. I purchased $3400.00 in 4 pieces of living room furniture & it was delivered to my door because I didnt want to pay $139.00 for each piece to be carried in when we are able to do it ourselves. As soon as it was delivered, we found a big hole that was on the back corner of the sofa, & the coffee table top was warped very badly & had 3 other issues with the drawers & the quality of the table. Called their customer care & they ordered another sofa & coffee table that will not be delivered for 2 weeks which has left us quite upset. We paid good money for all of this furniture & the quality of the furniture is definitley not worth what we paid for it & we got it all on sale. Update!!! 6/6/24 The sofa we purchased has had the seat cushions replaced a total of 4 times since purchasing this piece of furniture as well as the recliner seat cushion being replaced once. The sofa seat cushions are flat again, & the seating deck is broken making it like sitting in a deep hole when sitting down. The 1 year manufacturers warranty has run out, & the hundreds of $'s we spent on their Guardian plan will not cover any of these issues. MY ADVICE TO ALL Customers.... "DO NOT EVEN WASTE YOUR MONEY ON ANY FURNITURE WHAT SO EVER IN THIS STORE AS IT IS ALL VERY CHEAPLY BUILT, & NEVER WASTE YOUR MONEY ON THEIR GUARDIAN PLANS AS THESE ARE ALSO A WASTE OF SEVERAL HUNDRED DOLLARS!!! The Guardian plans will only allow you to file 1 claim per piece of furniture, & if it breaks or the seat cushions in our case are flat after 2-3 weeks of use, these are considered normal wear & tear items & they are not covered under the Guardian plans! Read plans very carefully before being talked into purchasing because like I said, They are a huge waste of hundreds of dollars. Very disappointed in addition to feeling like we've been screwed! " We have spent over $4,000.00 on furniture at this store, & we will never spend another cent at any Ashley Furniture stores EVER AGAIN!!!

I went in looking for bedroom furniture and had never been in there before. Christy Tero was the sales woman that helped me. She was so understanding (as I also had a toddler with me) and was able to find exactly what I was looking for. She was very quick about showing what was available and was very informative. Thank you. It was my first time in Ashley's and I saw that they have great prices and great sales people.

We had a great experience today working with Christy. She was extremely helpful, and her suggestions on alternatives to what we thought we wanted were spot on. We are feeling much more pleased with the products we ultimately chose than those we had originally selected. She knows her stuff! I also appreciated her patience with me as I struggled through the fabric selections. Thank you Christy!!!

Christy did a great job. Answered all our questions and we got the recliners we have been looking for. Definitely worth the 90 minute drive. Thank you!!

Just purchased a couch/loveseat combo. Mary Anne was fantastic! She was very knowledgeable and made sure we found the cushion type and fabric to make both the wife and I happy.

Jamie Peck walked me through picking out my new mattress. She then spent time helping me pick out Sofa and Loveseat. She helped me pick new fabric for the sofa I loved. She was extremely patient with my decisions. She offered help in color coordination. An amazing experience at this Ashley!! Thank you!

Very clean and lots of chair and other great things to choose from! Friendly staff, very knowledgeable and pleasant to work with

Very helpful people. Check out the clearance section!

Mary Anne in Coralville was amazing! We found what we wanted and came back a few times to look and ask questions . She was very friendly and knowledgeable! She made our experience enjoyable.

The selection and variety at this store is amazing. All the sales people are fantastic and super knowledgeable. We worked with Christy for our purchases and she was super helpful and available to answer all of our questions and style advice. We had such a positive experience that we went back to purchase more furniture from them a few weeks later. I highly recommended this store.

Excellent product and even better customer service! We are very happy with the sectional we bought at Ashley and we give high marks to Will the salesman. He went above and beyond the call of duty, going well out of his way to make sure we were taken care of. We recommend to everyone.

Jamie and Denise were the absolute BEST! They were super helpful, honest, and very knowledgeable in every aspect, not to mention friendly, fun, and extremely patient with our family. Would highly recommend this dynamic duo!!

Will was amazing! He answered all of our questions and went above and beyond to help with everything we needed! We will definitely be back to give him more business in the future!

Super expensive

Jake Airgood did a wonderful job helping us find the perfect Lazyboy for our nursery! He was very knowledgeable and extremely patient with this indecisive pregnant lady. He really made us feel like family when we were there. I would definitely recommend Ashley, and especially Jake, for your next furniture purchase!

I wish I could have given more than one star. List of things that went wrong. Order was given week before of Thanksgiving! - My order never arrived on time. - Some stuff that came damaged still waiting for them to fix it. - I had to cancel some stuff after the thanksgiving because it never came in time and we ended up getting something else. Still waiting on the refund till this day!!! I have reached and stopped many times regarding this. All I get is we will make sure it gets taken care of. But nth so far!!!! IF YOU ARE LOOKING FOR BETTER PRICE FOR THE SAME FURNITURE GO TO HOMEMAKERS!!!

Will A was amazing and spent so much time in helping us find what we wanted

Mary Anne Ostrum is one of the best at what she does. She takes so much pride and does all she can to help. I would very highly recommend anyone to request to have her help. She was the only one that was able to get everything figured out for me. I had a few issues at Ashley’s in Cedar Rapids but as soon as I came here she was able to figure the issue out and go above and beyond.

This was our first purchase from Ashley Furniture in Coralville. Jake A. was very knowledgeable & extremely helpful in helping us with LazyBoy recliner choices. Zeek Z. was equally knowledgeable in the bedding department so made our decision on a new mattress very easy to make. We were very happy when we left knowing we made fully informed choices. If we have a need to visit Ashley Furniture in the future we will absolutely request to work with Jake & Zeek. Thank you for a very pleasant experience.

First time visiting Ashley! Catherine helped us and was great! Lovely store, found everything we were looking for (at GREAT prices), and more 😅

Rigoberto g. Is awesome. Low pressure. Very nice salesman. Great prices. Very happy

Thank you Christy for all your help!

If there was an option for more than 5 stars, I would give it to Scott Hoffman at the Coralville Iowa location. He did a great job showing us all the options for a Sectional couch and kept working even AFTER we left the store to find us the configuration that would work best in our home. Can't say enough great things about our encounter with Scott! A+++ Thank you so much for helping us find our perfect couch!

Christy was amazing.

Will is just the BEST! Not only was the process incredibly fast and effortless, but he offered great advice and steered me towards the perfect couch (seriously, his taste is impeccable). I’ll definitely be coming back to him for all of my furniture needs! Thanks again.

I went to Ashelys to buy a bed frame with my spouse and Rigo was very helpful and showed us exactly what I was looking for! He was very knowledgeable in bed frames/brands and the conveniences and inconveniences of certain styles. Will definitely be going back to get more home decor and furniture in the future.

Quality couches and sectionals at a fair price. Wonderful customer service from Christy.

Mary Anne provided excellent service! We had a lot of questions. She was very patient with us as we talked through options. We really appreciate her expertise and friendly, professional demeanor. We will definitely shop here again. Thank you!

We have shopped and purchased quite a bit of furniture from Ashley the past few years. While in Coralville today, we were greeted by Jake. We told him we were just looking, and he was great at letting us look, but stayed nearby incase we had questions. After spending quite a bit of time in the store today, I had to leave a review. Jake was helpful, but not pushy. He had great insight and suggestions for us. He was very knowledgeable of the products and he was by far, the best sales associate we’ve ever had at Ashley, and probably a lot of other stores as well. Thank you for your friendly professionalism, Jake.

We had a great experience at Ashley in Coralville. Our sales rep Rigoberto was knowledgeable and helpful while still giving us space to make the decision.

So kind and helpful. Nice furniture

Had a great experience and help from a very knowledgeable sales person Will Ambroson. Will took time to talk about our needs and space not just in it for the sale. Much appreciated!!!!

Worked with Catherine picking out a recliner for my husband. Came back and got the matching couch she had shown me! She listened and pointed me to pieces that worked perfectly for us. Great selection and very pretty store!!

Great service from Jamie and Zeek!!!

Jake helped us with getting a bed. In and out within 10 min.

We visited Ashley today and had an excellent experience with Will.

Will and Christy helped us find the perfect loveseat and sofa. We originally went in looking for a loveseat with very specific features and they pointed us in the right direction as well as showing us the clearance section. My husband decided we also wanted to add a sectional and they helped us find one that matches the exact color of the loveseat we already picked out. It was such a great experience, I highly recommend.

My experience with the Ashley store in Coralville was outstanding thanks to consultant Denise Ogden. She and Ashley delivery staff made the process of delivery easy.

My wife and I were well served by the discerning eye of sale representative and designer Will Ambroson. We greatly appreciated his patience, advise, and recommendations. He was able to show us a couch and design pattern that went beyond what we had even envisioned for our room that we ended up going with (the England series). We also feel that he was able and willing to give us a good deal and honor coupons. Overall, we are very happy with our experience and recommend this store and the services of Will to others.

Our salesperson, Will Ambroson is wonderful and communicative! We felt comfortable with him as we were able to communicate without barriers. He was with us all the way. We bought a sectional sofa and it was delivered. Few days later we decided the sectional sofa wasn’t a good fit for us. We went back to the store and Will met with us again to show us few sofas that could be a best fit for us. We went with a higher quality sofa with power recliners and the price was too good to walk away from. The return and paying the difference turned out to be easy. The return and delivery process was very simple as it should be. We are happy with our new sofa!

Jake Airgood was extremely helpful and courteous. He made the experience of buying my furniture a pleasure.

Denise was very professional and helpful, and answered all of our questions. No pressure, and the process of purchasing the furniture was seamless from start to finish.

Will & Jamie helped my fiancé and I get a new bed & bedroom set. They helped us out a bunch!

Jake A was a great salesman. Highly recommended. Very helpful

Impressively large and very clean showroom!

Nice, fast and easy. Staff was very helpful.

Great experience! Denise was fantastic and helped us find exactly what we were looking for. Can’t wait for our sectional to arrive!

Since moving to Iowa City, we have bought a new Purple mattress (highly recommend), sofa, end table, and adjustable bed base all from Ashley in Coralville. The staff there are so friendly, helpful and just plain awesome to talk to. We are especially fond of Zeke (not sure of spelling). He has helped us choose the right bed, adjustable bed base, pillows and sofa. Such a kind and helpful person. If you're looking for good prices, quick delivery and trustworthy products/people, I highly recommend Ashley at Coral Ridge Mall.

I want to thank Ryan Hunt for his help in finding just the right furniture to fit my needs.

Great experience with Ryan in Ashley's store. He takes his time, provides great suggestions, which helped me find ideal furniture! He did not rush us to make decisions and let us take pace. Would highly recommend here!

Denise Ogden helped me to beautifully furnished my entire home. Denise has lots of great ideas for home decor.

Great experience!

We had an amazing experience with Jamie! We needed new furniture for our new home and she was extremely helpful in helping us narrow our options and find what truly worked for us. The first item she showed us was a winner! She was knowledgeable on everything we needed to know, and went above and beyond to make sure we were happy with our purchase! The delivery team also did a great job and were very courteous and polite! We will definitely be back for more of our furniture needs!!

Thank you Denise for transforming my house into a comfortable and stylist farmhouse! Our couch, bed, recliner and artwork are so inviting and great quality. Your expertise helped make me feel confident in our purchases and we look forward to many many more!

Would recommend this store to everyone! Great customer service and Jamie is wonderful to work with!

Denise is always wonderful to work with!

Had a wonderful experience at this location. We worked with Jamie Peck who went above and beyond to help us find the perfect pieces for our new home. She provided great recommendations and we are very happy with everything we ordered. We will shop here again!

These guys are AWESOME! I went in for a few things and the guys there were very knowledgeable and DID NOT pressure me. They were more like friends helping me pick our the right item, not the most or least expensive one. They all know what they're doing and the products I went home with are QUALITY. If you need any furniture I have to highly recommend Ashley Furniture Coralville. PS: I'm NEVER leaving this sectional! I should also add in this edit that we had NO issues with the delivery team and they even helped us move the old couch downstairs! Talk about above and beyond!

Had a fantastic experience with our sales person, Jamie Peck. Told her what we needed and looking for and she hooked us up. Couldn't be happier with what we got. She will be our go to from now on. Delivery was on time, actually earlier then scheduled and did a great job getting in the house. Thank you!

Bought 2 rocking chairs from them, both of them have broken once. Protection plan by Guardian is a joke. Been waiting 3 MONTHS for a simple 3"x3" spring that's broken on the bottom of the chair. Reached out to Guardian now over 9 times and every time they say allow 3-5 more business days with no follow up every time. I'll buy from IKEA, Walmart, & any homeless guy off the street with a chair made out of a cardboard box before buying from Ashley's Furniture again. Thanks for nothing!

I had a wonderful experience with Ashley furniture. Catherine was exceedingly friendly and helpful to work with. She never tried to pressure me, was knowledgeable, and helped me find the right furniture. The movers were communicative, efficient, and friendly. Great experience!

Disrespectful service. Would not recommend anyone to shop here.

When I ordered my sectional from Ashley, I explicitly mentioned that I would like my sofa to be delivered in my home and the sales person reassured me that the delivery would be at the doorstep. When the delivery guys came, it was clearly mentioned in their bill that the sectional was to be delivered at door step/garage/lobby. However, the delivery guys put the sofa in the lobby despite me requesting to put in on the door step of my 5th floor apartment. In the end, they took $100 from me and then dropped it in my apartment haphazardly. Very disappointed with the service. I would have given one star but the buying process was smooth and order came before delivery date, hence 2 stars.

I recently bought a couch from Ashley homestore and had the pleasure of working with Jake Airgood. He was very knowledgeable and was able to find a great deal within my budget. I also signed up for delivery and he was consistently on top of reminding me to schedule and take care of the delivery. Working with Jake was great, definitely recommend working with him!

Horrible experience. My piece of furniture was supposed to be delivered last week. When the driver arrived , i told him i'll be down in 5 min. 5 min later , the driver was gone. i called customer service and they said they have a very busy schedule and that i need to reschedule my delivery, for a 5 min wait , This is how much it takes for you to get out of the apartment , take the elevator and meet them downstairs. I rescheduled and the earliest delivery date was next week which was today. Their window indicates that they will be here between 1 and 4 pm. I specifically decided to stay home that day to avoid any inconveniences. I got a text saying that they have arrived at 11:30. I rush downstairs and there's no one , kept looking for a truck but nothing. As I'm going back , i go to the mailroom to check my mail , and here it was. The piece of furniture was unwrapped and thrown in the mailroom on the ground. I called customer service , they managed to call the drivers to come back 40 min later to assemble it. The delivery team were unprofessional , they went inside assembled the piece of furniture so fast under 10 min. i had to tighten all the screws after they left. Horrible service. Will not buy anything from this store ever again.

They do not even deserve 1 star. I am extremely disappointed in their service overall. I rarely write comments on google but this time, I felt like other people should be aware of their terrible customer service... We did schedule for a bed delivery a month ago, however they did not arrive on time that they mentioned in their text and they left without delivering the bed and they did not even give a call. When we called to reschedule the delivery on the same day or maybe within 1-2 days, they said they could not do it until NEXT WEEK because delivery company was going out of town. We waited for a week and today was the delivery day finally after a long wait. As if that wasn't enough, delivery truck delivered the bed into the mailroom today without coming to the apartment to assemble it. I will never ever get anything from Ashley. If possible, stay away from purchasing anything from their store to avoid dealing with their horrible customer service.....

It is the best I love the staff that I got Form there

Just had the best experience we've ever had in a furniture store. Dakota was knowledgeable, listened to our wants, extremely thorough and very patient with us. We've had problems in the past and she went above and beyond to resolve the issues that had nothing to do with her or her store. She is a huge reason for the 5 stars! The display floor was well thought out and beautiful. The selection had plenty to offer. Overall, our expectations were exceeded!

Sales people were very helpful

The delivery people, the warehouse and store people have no idea what is going on with your delivery. I had a sectional ordered that came three times with missing pieces and every time I had to send it back. When you call store, they say everything is there and warehouse may have done it wrong. You call warehouse, they blame it on delivery. I had also ordered a bed frame which was replaced due to fitting issues and on my next delivery for sectional, they also brought a new bed for replacement ( after doing replacement two weeks ago). These entire franchise is run by people who have no idea and no coordination. There is not much option here but if you can avoid this store, I would do so

I wish I could give Ashley Furniture 10 stars instead of only five. The quality of their furniture and mattress is of the highest order. But what sets Ashley apart from other similar stores is the care and impeccable service they provide after the sale. Zeek Zirbel at the Coral Ridge Homestore and Jennifer Stevens at the Cedar Rapids store are genuinely interested in the complete satisfaction of the customer. Should there ever be a need to repair or exchange an item, the Ashley Company is at the ready to satisfy the customer. Take it from me, before you buy any item of furniture or mattress go to Ashley first.

We bought 2 LaZBoy recliners on November 18th, and picked them up on the 22nd. One of the chairs had knots in the legs on the base, so I called the Ashely store. They passed me off to customer service at Furniture Mart, who convinced me that I should keep the chair, based on LaZBoy's lifetime workmanship warranty. When I tried to assemble the chair, the back wouldn't go on. I looked at the brackets, and one wasn't installed correctly at the factory. I contacted Furniture Mart customer service again, and sent them photos of the bracket. They agreed that it was a factory defect, and arranged to have a replacement chair delivered on December 4th. I didn't hear anything further, so I called customer service on the morning of the 4th, only to be told the replacement chair wasn't where it needed to be (2 weeks after the arrangements were made) and wouldn't be delivered on the 4th, but they would call back by the end of the day with new arrangements. They didn't call back. I contacted them on the morning of the 6th, and they told me they would deliver the replacement on December 16th. That's nearly a month after we bought a chair that was in stock at the warehouse. I called the Ashley store and asked to speak to a manager, but he wasn't in. They took my name and number and told me he would call, but I hadn't heard from him by 4:00, so I called back. The receptionist told me that the manager wasn't going to call me back (in meetings for the rest of the day), and I'd have to wait until the salesperson was in. The sales person was supposed to call us the next day, but she didn't, so we called her. She implied that we didn't know how to assemble the chair, despite the fact that we assembled the other chair, and customer service had already determined that the chair was defective. The replacement chair was finally delivered on the 16th. If I could give them a no-star rating, I would. Avoid this place.

Big box store. Kinda high priced. Nice staff.

The furniture is nice but the price increases are outrageous!!! I kept my eye out for the living room set to go on sale, but with a more than 20% increase in price from Memorial Day to Black Friday, the savings were only about 5%. No thank you.

Would not recommend if you want a quality product. Ordered a custom upholstered couch with ottoman from this store, and was sold on a furniture protection plan that as advertised covered the couch's internal components. Around a year after receiving the couch (after waiting several months more than expected to get the thing in the first place), a support strut has broken, and the insurance claim has been denied. I'm not at all the kind of person to beat up a couch, so the damage is surprising, but I guess I'm going to repair this one and try to sell it so I can buy from someone else.

For all the hype this store gets I just wasn't real impressed as I thought I would be. I was there with a friend who was sofa hunting which she found one in the clearance section. I didn't find anything I would have gotten even if were free.

I ordered a recliner on a Saturday, they said it would be here Monday or Wednesday the following week. It did not show up. Called the next week and got the same answer. Called 2 weeks later and was told they would have it here that Monday. It is still not here. This is the last time I buy from this store.

Pathetic! Should have a spot for negative stars. I ordered some furniture the a few months ago. I was told it would be delivered in 2 weeks on a Friday. It didn’t show up on Friday. When I called they said my order was for pickup. I explained to them that it was not a pickup but a delivery. I spoke with the salesman and he admitted to his wrongdoing. So I asked to come pick it up. It was still in the shipping process. I was told I’d receive a partial refund. Well 2-3 weeks later it showed up. Only 1/2 of the order and a non matching ottoman…… A month later the rest of the furniture arrived. It only took 2 months to get the furniture. Will never buy from here again. So, I’ve called and talked with support. Just like the owner said. They claim I’m not owed any type of refund because I received everything I ordered. Even tho they messed the order up completely…..and it was delivered about 2 months late. Zeke zarbel was the associate that helped me. Steer clear. You will NEVER receive my business

Shelby did an amazing job helping us!

We had a fantastic experience shopping at this location. The manager was willing to spend half of the day walking all throughout the store to ensure that we got exactly what we needed. At no point were we ever pressured into purchasing something that wasn’t right for us because of the price. We had a great time and will absolutely be back!

Great service and great price!

Jamie was very good in sales she went above and beyond what she needed to do for us she didn't push us at all.me the wifey went there for just couple things an ended up with with everything we needed for our new home at a very reasonable price point. Thank you Jamie

I worked with Shelby Heumphreus at the Coralville location. She was very knowledgeable about the furniture and pricing. I’ve purchased a couch and coffee table from the Ashley store and I absolutely love it. Yesterday I got the privilege of working with her again and purchased a TV stand. Not only was Shelby very kind, but also patient as I looked through the whole store. She didn’t make me feel pressured to buy anything, which was refreshing. I would highly recommend anyone to the store. The quality of the furniture is excellent and working with Shelby made my shopping experience really easy. I will definitely be back!

After a horrible 1st experience of a sectional being delivered that was the wrong configuration a year or so ago and then having to wait 4+ months for the correct one to be delivered, I was hesitant to buy again. Mind you we sold our living room furniture the day before the incorrect coach was delivered so we went without for months with nothing other than bean bags and the middle of the sectional. I had a credit from the first so I didn’t want it to go to waste. The salesperson was lovely however, she took me over to the more expensive section stating that these had a 8-12 week wait. This is for our movie room so we didn’t want/need to go overboard. I just called today and they said that it won’t be available until at least February now. I feel lied to and foolish for returning. Yes, manufactures are having a difficult time with production but I went in knowing this and was promised a window of time that it would be delivered. I would not recommend them due to the fact that they don’t stick by their words.

I've frequent this establishment, and for twenty minutes not one person approached me. There's a lack of customer service and this is always.I came to purchase a living room set back in May and the exact same thing. Very Dissatisfied

Very nice folks not to pushy .. laid back...

Highly would not recommend we ordered three bedrooms sets in June and have only received 1/2 our order to date now middle of September missing parts backordered items and these items were allegedly in stock when we ordered. We ended up ordering alternative items from Amazon that are Ashley branded that came same week of our order. Poor communication between warehouse and sales. Very disorganized company.

Great customer service and consolation by Jared. Furniture is a bit on the pricey side, but I got these three chairs and they turned out great!

I went into Ashley in Coralville, Ia looking for a recliner and had such a positive experience due to one of the associates, Jake Airgood. He is knowledgeable about the item I was interested in and he is just a fabulous person. Ashley should be very proud to have such a fine young man as one of their associates. I think he needs a raise. I will be back, hopefully soon. Good Job Ashley for hiring such an incredible young man. I will spread the word. Way to go Jake!!!!!!!

Shelby Jean was awesome and was very knowledgeable. She gave us her full attention and assisted another couple without us noticing!

The customer service is beyond what you expect. I bought a couch and she made it easy. Very clean. Nice price. The girl that helped me was Shelby. Exceptional experience . Thanks

Knowledgeable staff

Helped me find what I was looking for. Thank you!

Gina was amazing to work with.

I bought furniture from here last June. Extremely excited for our new house, my partner and I bought a bed frame, bedside drawers, a dresser, and a kitchen table from Ashley. A few days after our furniture was built and installed, we noticed a few scratches on our bed and bedside drawers. So we called Ashley to let them know of those damages and nothing was done. A few months later, one side of our bed frame is falling apart. I called Ashley again and they put us in contact with their customer service to get it fixed. When they sent a tech out to us all they did was look at the damage and said that they needed a part from Davenport. That was back in February and I've tried calling to get them to come and fix our bed but they're giving us the run around. Do you best and avoid Ashley Furniture. Terrible customer service and if something breaks while under warranty, they'll do their best to not help you. Edit: They tried to "reach out" to me below but they cannot get back to me that way either. What a joke. Edit2: This issue still has not been resolved and they have refused to get back in contact with me. I've called back numerous times and I'm still paying for furniture that does not function as intended. Take your business elsewhere.

We’ve worked with Denise and she’s been amazing. She does a great job communicating and helping get the best price. She’s not pushy and give you a break down of cost and what’s in stock or when things will be. We’ve gone back to her again. We’ve loved everything we’ve gotten from there!

After I decided on a couch Sarah did all the rest. She was very professional and made sure I was aware it could take up to14 weeks for shipment. I waited to review until after I received the product. Even with the long delay it was a pleasant experience and I definitely recommend Ashley HomeStore. I'm sure to come back again!

Lemont was great! He was super helpful and was able to get me a chair off the floor. I couldn't be happier.

Sara was very friendly and helpful! Thank you!

Rrpeat customer who loves shopping at Ashley HomeStore. Denise at the Coralville location is always so friendly and helpful. Thanks for a great shopping experience! I'll be back (again)!

I had a greatti.e woth Sara, she helped me find what i needes and had wo derful ideas for my small room. She even moved furniture arou d the store so i could see it all together- i reocomend her to anyone!

Lots of beautiful furniture.

Sara did a great job helping us and we got a great deal on a couch. Thanks!

Jamie is the most helpful salesperson ever! She was a total lifesaver for us when we bought a new home. Thank you Jamie!!

I worked with Sarah. She was super helpful and we got a great deal!

Jamie and Sarah were super helpful with buying my couch! I was in a bit of a time crunch and everything was handled super smoothly. Had great, friendly service and was able to walk out with a new couch ordered and all information laid out for my protection plan! Thank you both for the help!

Sara was amazing helping me match my colors.

Sara was awesome! Quick and easy, got what I was looking for!

Sara Mettille is amazing! She was so patient with me in helping me decide which style of dressers I wanted/needed.

Great service, great selection, and great prices. But if you want the VIP treatment, as for Sara!

Both my sales people were arrogant. I'm trying to furnish a brand new 4 bedroom home. It's a furniture store not a Lamborghini dealer.

Sara greeted us as soon as we walked in! She was very helpful and made our 1st Furniture shopping easy and fast! She was amazing for checking stock and very Knowledgeable about her job

As soon as we walked in, Sara gave us a super friendly greeting. She gave us our space, checking in to see how we were doing and give important information. She was very personable, reading our vibe and joking with us. She was great for our bedroom set buying experience! She referred us to Zeek for a mattress who was much the same. He took his time with us for different mattress types and gave detailed information about the different types, which was helpful. Overall, we had a wonderful experience. Thanks, everyone!

Awesome customer service from Tim Padallia in Coralville!!!!

Sarah was very friendly and helpful! She was able to show us exactly which furniture we were looking for with ease and made the whole experience feel very welcoming.

Shelby Jean

Did have a nice clean store. Big clearance area. Lady that helped us was knowledgeable and helpful. Big store and lots to choose from.

Lamont is very knowledgeable and helpful!

Sara, help me get my dresser, couch. She was so helpful and such a nice and wonderful person. She answered all my questions in great detail. I definitely coming back for my kitchen set.

Sara was wonderful and answered all of our questions and more. You have a wonderful employee. We got a whole bunch of things and she worked everything out with us. Also everything was in stock! She needs a raise.

We had a wonderful experience picking out bedroom furniture with Sara! Picking out a mattresses with Zeke was fun! Both were very knowledgeable and friendly! Great people to work with!

Awesome people very knowledgeable got me some discounts Zeke and Sara are wonderful highly recommend this store to anyone

Sara was very helpful she took me and my sister around until I found an amazing couch at an amazing price highly recommend her

Went to help my brother pick out a couch and we came to Ashley’s Furniture in Coralville, Sara was very knowledgeable and took us around the store. We tried out multiple couches until we found the perfect Lazy boy set. Highly recommend her and this store!

We went in looking for a bed. My wife and I have very different desires in mattresses and in furniture décor. Zeek did an excellent job of helping us find a mattress that worked for both of us while also allowing us enough time and space to make a decision. Based on our preferences he directed us to a few different mattresses that he thought we might like before stepping back for us to debate which was the appropriate one for us. Once we began looking for a frame Timothy helped us and he also allowed us to peruse while debating which we liked best before finally settling on a frame that satisfied both my wife and myself. Finally the delivery and setup went smoothly and we could not be happier with our new bed.

Tim from Ashley’s Home Furnishing went the extra mile for me today. I cannot remember getting better customer care, knowledgeable help, and service. Very impressed and thankful for his help. I cannot rate this any higher and definitely recommend Ashleys Homestore to everyone! Thanks again for everything, Tim!

Sara was great!!!

Purchased from Sara a new sectional and table and what was absolutely wonderful about my experience was the fact that I gave her budget for both and she kept it under the budget and even helped with things we didn't even think of. Highly recommend.

Sara has been nothing but a joy to be in the care of, great experience from start to finish, highly recommend her

Timothy was very helpful and friendly. I always chose this Ashley location because of their excellent customer service and willing to help.

Shelby was great!! She patient with me and helpful when I needed it. Very diligent in her manner. It was an awesome experience shopping with her

Lamont was very patient and helpful.

Love, love my experience with Sara she is extremely knowledgeable. A joy to work with amazing. Got great items at a great price.

Jamie was very helpful and service was excellent.

A wonderful experience with Lamont. He was very helpful and helped us decide what would be best.

Tim was very pleasant to work with. He explained all features of the furniture we were looking at. It was a smooth transaction.

My husband and I went to Ashley Furniture to purchase a bed for our guest room. We had a great experience working with Lamont on our purchase. He answered all of our questions, and didn't rush us into making a decision. I highly recommend going to the Coralville, IA store and working with Lamont for any and all of your furniture needs!

Lamont was very helpful and knowledgeable about what we were looking for! Thanks Lamont! We’ll be shopping here again!

Denise ,at the Coralville, Ia store,has helped us with several of our furniture needs!! She knows the store well and lets you browse on your own but stays attentive. The delivery personnel are pleasant and efficient. We are completely satisfied with all of our purchases to date.

Was going in to just browse for a new couch but ended up buying one! Tim was extremely helpful as I needed to special order the couch. Gave me all of the information I needed and got me in and out with no issues. Definitely would go back and have him help me again!

This store has a great selection and very friendly staff. I was thrilled to find the exact sofa I wanted at Ashley, after having looked all over the area for it and having not found it anywhere else. A special shout-out to Jared, who did a great job helping me with my purchases! He was very helpful and fun to work with. Good job! :)

Tim went above and beyond to find us the loveseat we wanted within our price range. Thank you so much!

I own a store in Coral Ridge Mall and go into Ashley on a regular basis. My last purchase was handled by "Timmy". What a great person. He listened to my needs and made it happen. He even helped me move furniture so I could get the big picture. I am so looking forward to my furniture delivery! Thanks Tim!

Will not go back

Thanks so much to have Johana I don’t speak fluent English it was hard for me to get what I want before but I’m so thankful I was there 1 week ago working with johana she is so patient and give us a good costumer service my husband wants to go back with her to get a new sofa! So happy to go back this weekend. We are so thankful because of her now we feel confident to get what we want!

Tim was so patient with us while we looked at and sat on several sectionals while we were in the store today. We are excited about our purchase! Thanks Tim!

Tim Padallia said he would call me on Monday to tell me if my couch was or was not in (LIED) never called. He also said he would call me when my couch got in (LIED) I've still not gotten a call from anyone saying my couch was in but don't worry I did it myself I had a similar experience a while back perhaps the sales people don't care about anything except getting a sale then screw the customer because hey we already have their money... we bought this couch because slumberland was estimated 6-8 weeks out I believe we will just wait next time and get our stuff from there. I previously rated 5 stars because Tim asked me to and I had no problems with that alas once he got my money I no longer mattered to him. -Samuel Johnson

Had a great furniture shopping experience at Ashley in Coralville~ Tim was Very nice and helpful while I was at the store and continued to be throughout the payment and with setting up delivery of my new sofas. Great asset for your store to have him working for you.

Great experience at Ashley Furniture with Tim! He was very friendly, accommodating and a pleasure to work with! Highly recommend him if you are shopping for some new furniture! Thanks Tim!

Today was my First experience shopping for a brand new bed and frame and picking out mattresses at the coralville location and the two that helped me Tim and Jamie did an AMAZING JOB!! They both were very patient paid attention to what I said I needed and took their time to help me pick out the perfect bed and frame! I will definitely recommend friends and family to this store and tell them to request Tim or Jamie because they made this experience quick and easy! I was EXTREMELY satisfied with my experience and purchase today!

Sarah was a great help!!! Better price than internet and warranty protection is a plus!!!

My family and I went into Ashley’s to buy a couch last week. Tim Padallia was so helpful. He asked what are needs were and he showed us a lot of options. He helped us find exactly what we needed. We will definitely go back and see Tim.

Sara was great to work with & she is an interior designer so she is super helpful on picking out furniture that fits your style. Lots of fun!!

I didn’t realize shopping for a new desk could be fun! Thank you Sara for helping me!

I am over the moon pleased with my new sectional! Sara Mettille works at Ashley Furniture store at the Coralville mall location. If you are looking for bed, wall decor, rugs, living room furniture and/or tables, contact Sara! I’ve bought two of my sofas from her, both times and she respected my budget and educated me on the brands available. Sara asked questions I hadnot considered when buying new furniture; would my furniture be in direct sunlight, types of animals in my home and my room measurements.

Got my bed a few years ago and it STILL is just as comfy and firm as it was when I picked it up. This bed has plenty mileage left in it and i couldn't be happier with my purchase. The sales associates were very helpful but not pushy. Very nice and professional. Wayne Sours (Manager) even helped me pick out my perfect entertainment center and I love it. It looks and fits perfectly. I couldn't recommend these guys enough!

Love Ashley Furniture in coralridge mall

What a beautiful, professional atmosphere. Probably the nicest Ashley furniture I have been in! These employees are very committed to customer satisfaction with wide selection of very high end furniture and decoration to choose from.

Always a great experience with Wayne at Ashley Furniture!! He always makes the best recommendations and is always great to work with. Ashley has great options to suit whatever you are looking for. Never disappointed!!

Fantastic customer service! Shelby Jean was very helpful in our couch shopping.

Allivia was very helpful and knowledgeable. Low pressure sales and worked with us to make sure we were getting what we needed and wanted.

We stopped in to waste time waiting on other stores to open , we decided to go look at beds . We spoke with zeek and he was very friendly and I was impressed by his knowledge of his job..he wasn't pushy one bit. But he answered every question I had and he is respectful, friendly person. Its nice to have help like him ....great worker of yours!

Jesus Gamon was amazing work with. Jesus was very patient and very informative on helping us decide on buying our new furniture. Ashley HomeStore is very lucky to have someone like Jesus. We will be back to buy from Ashley HomeStore and have Jesus help us out again. Thanks Jesus!

Great place for furnit

Nice store good help and fair pricing. Wasn't pressured to purchase anything. Denise was great help!

Group furniture store very pricey

Updated on Christmas day 2020. Store still haven't been helpful nor the corporate chain.

Large selection of beds and furnishings.

After recently purchasing a new to us home, we wanted to add new living room furniture that met our needs and matched new flooring that also was going to be installed. Denise Ogden was fantastic in helping find a couch, recliners and tables that met all of requirements. She took as much time as needed and even helped us move pieces together to see how they matched each other. Once delivered, the furniture fit the space and matched the flooring perfectly! I highly recommend working with Denise for any of your furniture needs!

Huge store, great selection. Staff are helpful but not pushy.

Good prices. Good quality for most items here.

Definitely great spot to go for all your home furniture needs. This service is 2nd to none. Hopefully you'll catch the black Friday sale also. Almost half price on all furniture.

We went to Ashley searching for a couch and dresser. Erika helped us and was fantastic!!! I’d highly recommend working with her. She was patient, attentive to our needs and details, didn’t rush us to buy and ensured we knew our options. Thank you so much for making our experience a great one!

Jake was amazing. He was helpful without high pressure. Friendly. Courteous. He made the sale! I can't wait for my new dining set to arrive.

Me and my wife came in and got a sectional and a recliner we worked with Manny he kept us updated and helped us get the right set for are home couldn’t be more pleased and will definitely be coming back again

Jamie is hands down the reason for this 5 star review. You can find nice furniture anywhere if you're willing to pay for it, what's harder to find is a salesperson who's patient, knowledgeable, and genuinely cares about your satisfaction with your purchase. She took the time to get to know us and understand what we were looking for, she never pressured us into buying, or made us feel rushed. She answered every question we had, measured pieces for us, and provided an overall enjoyable shopping experience. Thank you Jamie!

Jamie was absolutely fantastic in helping us purchase both a mattress and a couch from Ashley. We had issues at other places and she took the time to listen to what we wanted, helped give input, and guided us through the many options and combinations to find the perfect furniture fit. We will be going back to Jamie for all future furniture needs. She is a true asset to the Ashley Furniture family.

very disappointed. Shipping takes longer than they say. They gave me a waiting time of 8 weeks to receive my furniture and I have been waiting 3 months and now I have to wait one more month.

Zek and Jake worked with my husband and I to order new furniture and a bed. They were funny, fast, and efficient! We were very happy with everything we got!

My experience with Ashley furniture was great, staff was very helpful, friendly and kind. In my case I needed a bed and table quickly especially the bed, they managed to find me a bed which can be delivered fast comparing with other places. Highly recommended!

Purchasing furniture can either be like going to the Dentist, something you want over as quickly and painlessly as possible or it can be a dream come true. You walk in...spy the sofa with matching love seat, oversized chair + ottoman of your dreams and better yet, its ON SALE! Well, Ashley Homestore in Coralridge Mall does one better....they have fantastic no pressure, salespeople like Jake that make signing the papers for your new look, so easy you want to settle down right then and there with Jake and have a cup of coffee to seal the deal! I don't know about you, but when I find a store that offers top quality merchandise with great customer service...well, they have a customer for life. Seriously, check out Ashley HomeStore. It's an amazing addition to Coralridge Mall! I'm sold. I think you will be too! Tell Jake... Susan sent you!

Jamie was easy to work with and extremely helpful. Delivery guys were prompt and communicated to let us know they were almost there. Set up was great. They even took the packing materials with them when they left.

Walked into Ashley’s mattress section with no real idea what to look at. Zeek gave me a few suggestions to try out. He did not pressure me into buying anything like most salesmen, but tried to give the best suggestions. Great experience. My main complaint is in the wait time for delivery. COVID took my 2 week delivery to a month.

We love the place ❤️

When we came in and picked out our La-Z-Boy sofa, Jake was extremely helpful to us in walking us through our options based on what we were looking for and he was incredibly patient after seeing us try out 15+ sofas. Even when our furniture was slow to arrive due to Covid related shipping issues, the store was incredibly communicative about these issues and the store manager, Wayne, did what he could to make sure e got o furniture as quickly as possible. We appreciate their customer service and will be coming back for any furniture needs we have in the future!

We recently purchased a dining set and new mattress and could not be happier with the service that was provided. Hernan and Zeek were more than accommodating during both of our visits to the store. I highly recommend that anyone looking for new furniture should go to Ashley HomeStore in Coralville, you will NOT be disappointed.

Zeek and Manny were super helpful and knowledgeable. Would definitely recommend asking for those two for any furniture needs!!!

Ashley HomeStore has a great furniture selection but terrible communication and customer service. I ordered a love seat, couch, and recliner on May 12th. We were told our love seat and couch would be ready on May 27th, the day I moved into my new home. The recliner was custom made, so we were told to expect approximately 6-8 weeks before it was delivered. On May 27th, I called to see if my furniture was being delivered. The person who answered the phone call stated it would not be in for weeks, and acted confused as to why I thought it would be coming that day. On our printed receipt it says our delivery date is May 27th. It was not communicated to us at all that our couch and love seat would not be ready for weeks. After several more weeks go by, I called to check on the status of the order. The lady answering the phone seemed annoyed I was checking on my already late order, and said it would still be awhile. Eventually after calling weeks again, they said the love seat had been sitting in the furniture store waiting to be picked up. No one communicated with me that my furniture was ready. After 8 weeks, I finally have the couch delivered and love seat after picking it up a couple weeks prior. When the couch was being delivered, we figured our recliner was coming since it had been 8 weeks. The delivery man said "By the way, did anyone tell you your recliner was back ordered?" How frustrating to have the delivery man tell us this, and not our sales associate. Over the past 8 weeks, I have received no phone calls updating us on our order and have had to reach out to the store every time I wanted to know when my furniture was coming. It has been 8 weeks and still no recliner, not sure when it will ever come since it was back ordered. Frustrated with Ashley for poor communication. Will not be recommending to family and friends.

We've been looking for a couch for about 4 months now. Actually went to the Ashley home store in cedar rapids a few weeks ago and looked at a few sectionals but we didn't see anything we loved. We stopped at the mall to get more candles from bath and body works (don't laugh, I love me some smoked whiskey carmel) and was window shopping the sectionals when we met Luke. Ask for him if you come here, he wasn't pushy, just asked good questions to help us narrow down what exactly we wanted (even some questions we hadn't even though about like which way we wanted it configured and which ones are pet friendly). We wanted a pretty specific couch- Grey or black, had to be a sectional, had to have chaise, had to seat at least 5 people, needs the ottoman, had to fit the budget. Luke found us exactly what we wanted and fit the budget so well that we decided to just buy it now instead of waiting any longer. Even with the delivery fee I feel like we got a great deal. It's rare that we make this big of a purchase and don't feel some amount of buyers remorse, but I'm happy with the entire purchase, from start to finish. Also, we found a side table that we really like, and we're coming back in a couple weeks to get that too. Can't wait to get it delivered and start sleeping on the couch when my girlfriend gets mad at me

Nice store and nice stuff, however we were given a delivery date then they told us it would be a week later, so then we choose to go pick it up ourselves from the distribution center and we were told they never had a delivery order for us. Upon trying to resolve the situation and get help that was very disappointing. Never got phone calls back from the sales associate as promised, etc. The buying experience was pleasant, but getting our stuff was not

The Price is Right

Delivery with care and on time Great Job

I’d give a zero if I could! Bought a bed and 2 dressers. Wrong size bed was ordered by Zeek and we noticed this and called to have it corrected immediately, had to call back to find out if it was done, they said it was. 2 weeks later, wrong size bed delivered and crack in 1 of the dressers. I called and they said it would be corrected and call us back, never got a call back. Called back to see what was going on and they had no clue! Zeek dropped the ball! Spoke with an assistant manager, she said she take care of it, but only take off delivery fee! And would take another 2 weeks to get bed. Was supposed to call us back after talking to manager and let us know what was going on, no return call yet! Worst customer service I’ve ever had! At this point, I’d go somewhere else but I have too much money tied up in my order!

Bought living room sofa and love seat within two months couch looks like wood is broke at bottom and is falling in cheap furniture no good never again

Excellent selection improved by the great staff. Denise helped my wife and I pick out a great glider for our nursery. She and everyone else we worked with were knowledgeable, very courteous, and welcomed any questions we had. Denise in particular took out a lot of time to personally reach out to us and make sure we were satisfied with our purchase before and after receiving our chair. We had a great experience shopping here!

Dave with Ashley Furniture in the Coralville Mall was so extremely helpful! Furniture shopping can be stressful at times but with Dave helping it couldn’t have went better. He gave us great tips and made the experience so much better. We plan on getting all our furniture at Ashley’s!

Jake is great in furniture!!

Fist time buying a couch and Erika was very patient and helpful. She listened to what I liked and disliked about each item and used that to point me in the right direction. A store this big can be very overwhelming but Erika and the rest of the staff are prepared to help you through the process. Thanks for a great experience!

Doug and Manny were so helpful getting a new mattress and bedroom set!

Erika had every answer possible and helped us out with everything we needed!

Had a very pleasant experience with Manny at the Coralville store showing us different living room sets and dining room tables. Good quality furniture and very knowledgeable paired with great communication made for an easy purchase.

My husband and I are very happy with our recent purchases from this store. The staff was amazing and Erika was so great. She really made this so easy for us. She is personable, funny, professional and really knows her stuff. It was actually a lot of fun! We had our furniture delivered, the delivery crew were amazing. Very pleasant and professional. We are so very pleased with our experience. If you need a go to person, I would definitely request Erika. You won't be disappointed!

Erika was very understanding, informative and very good at color coordinating. She made the whole buying procedure very fun and not stressful. i would recommend Ashly Home Store and Erika to anyone. Can't wait to get the order in and delivered!

We have an oddly shaped living room so finding furniture to fit good isn't easy. We worked with Dave at the Coralville store. He was awesome! After explaining what we were looking for he walked us right to the perfect sectional! Would definitely go back! Great experience, great salesman and great sectional!

If I could have gave a 1 I would have. So I played to get my stuff that I bought delivered to me on 02/25/2020 between the times of 4-7. They call me at 8 to say that they were not going to be able to deliver my stuff. So I call the next day thinking they would get it out to me sometime that day. Nope that didn't happen. I have never dealt with a company soooo unorganized and the lies they tell you. Managment is horrible with trying to help you. I advise u to save your hard earned money and spend it somewhere else.

I am a returning customer who works with Denise. It is nice to have her knowledge and guidance when shopping. I highly recommend her for an easy and great shopping experience.

My husband and I planned to visit Ashley Furniture upon hearing they were soon coming to Coralville. We had been planning on buying a dinette set but, not today. So we stopped in to just check things out. We were greeted by the Ashley salesperson Doug. Right from the start he was very warm and helpful, yet gave us space to browse their massive showroom. Needless to say, We were impressed. By the time we left we had made a purchase. Doug, along with Erica gave us one of the better experiences we've had buying furniture. The President's Day sale was an added bonus. Check out Ashley Furniture Coralville, and we hope you come out as pleased as we are.

Jake Airgood did a great job with help us find the right furniture for our livingroom and family needs.

Eric and Erica were very helpful with our visit to the store!

Excellent customer service, from start to finish. Matt was very easy going and knowledgeable about their products. They took care of everything and kept me informed on delivery day with updates. The pair that delivered my furniture were very nice and efficient. I will definitely do business with them again.

We are remodeling our house and Denise Ogden is the absolute best to work with! She is very patient with our many requests and very prompt in responding! We ask for her every time!

Great customer service!

We just had the MOST delightful experience today at Ashley Furniture in Coralville! From the moment we walked in the doors it felt like we were transformed into another world. As we browsed the showroom floor the smiles on our faces grew and grew. The sales staff were welcoming and friendly and ready to answer any questions we might have, yet respected our need (and encouraged us) to browse on our own. We ultimately worked with Dave Nixon and what a really good guy! Dave was patient, honest, knowledgeable and so generous with his time as he helped us explore the myriad of options available. Dave made this experience fun for us as he assisted us with piecing together the perfect match in sofa, loveseat, and side table set. We TOTALLY recommend Ashley Furniture and ESPECIALLY recommend Dave Nixon for everyone's next furniture buying expedition!!! We're so glad we met him!!!

We were looking for something different and went in to the store and saw right off the bat that it was a store with a lot to offer. We worked with Jamie Peck the sales rep She took the time to look and different fabrics and options for us we told her our concerns about how we use our furniture and the size of our room. She was very helpful in listening to us and Guiding us threw the store. We bought a sofa, loveseat and recliner When it was delivered (by very professional guys) it fit perfectly and was exactly what we expected! When we are ready for our New dinning room Set we will only go to Ashley in Coralville and see Jamie Peck this store and it’s employees know what the word customer service means!

Store is beautiful, great quality furniture, friendly sales people who are attentive and know what they’re talking about. Highly recommend. Also I recommend dealing with Jamie she is awesome!

Amazing service, I will be back! 😃

Spent several hours over a couple days selecting multiple pieces of furniture, beds, mattresses, sofa, recliner, kitchen table and chairs, entertainment center etc. I will definitely go back for more quality furniture. Lookup Denise Ogden as she is dedicated , informative and helpful without being pushy. The new store is great with so many options, from Ashley and the only Lazy Boy gallery in the area.

Jamie took her time with me and grandson to find out what I wanted and price. She also matched prices on line for me. I would ask for her.

If you're in need of new furniture, make sure to stop in to Ashley HomeStore and ask for Jamie. She was helpful, knows her product and was very pleasant to be around. Will definitely buy from her again. Way to go Jamie for being a real asset to Ashley.

What a beautiful store. I had a great experience with Denise. She is a good listener and very knowledgeable about their furniture. She helped me find exactly what I was looking for. I highly recommend seeking her out when shopping for your furniture needs.

I was very impressed with how the store was set up. It really helped me see stuff that goes well together. Jamie Peck was also able to point me in the direction of other items. She was a pleasure to work with and I will definitely return here when I’m ready to make my purchase.

Though I didn’t make a purchase on this trip, the sales manager Jamie was great to work with. I will definitely be back!

I bought my very 1st brand new recliner from Ashley. Jamie helped me and did not push me to buy the most expensive one. She let me pick and choose within my budget while advising on the quality of the piece!! Will visit Jamie Peck again on the future!!

Was looking for a loveseat and Jamie the salesperson was amazing! She took the time to answer all my questions, never made feel rushed or obligated to buy. She helped me find the most amazing piece of furniture and stay within my budget. I recommend her and this store location (it’s new and beautiful).

Bought some furniture for my daughter staff was friendly and the store looked great

Beautiful new store! Jamie our sales associate was friendly and efficient! We will be coming back soon!

Jamie could not have been more helpful. She is great to work with, very knowledgeable and helpful in helping with our purchase. The new store looks great!

Recently purchased living room furniture from Jamie. She was very helpful and knowledgeable with assisting me with my decisions. I highly recommend working with Jamie!

Ashley Furniture in Coralville is great! Clean, organized and welcoming! My sales rep Jaime Peck was extremely knowledgeable and helpful in searching for the perfect sectional. I couldn't be happier with the customer service she provided!

My experience with Ashley Furniture was great! The new store looks amazing! Jamie provided excellent customer service and made the buying process easy!

What a Beautiful Ashley Store! I have bought from Ashley for 25 years! Visited this store while visiting family. Jamie Peck was very helpful and Pleasant to work with! When I’m ready for furniture I will Definitely be back! Thank you Jamie be back soon!

Love the new store sales person Jamie is the best.

I think the store is So big & beautiful. So much furniture to chose from. Salesperson Jamie was very helpful. I explained what I wanted and she showed me several pieces till I found the couch & loveseat I wanted at the price I was willing to spend. When the furniture came in Jamie called me and we scheduled a delivery date that was good for me. I saw prices that should fit pretty much anyone’s price range and all of the furniture looked nice. I have bought several pieces of furniture at Ashley and I won’t got to any other furniture store. I would highly recommend Ashley Homestore to everyone looking for any new furniture. You won’t be disappointed. Thank you Jamie & to Ashley Homestore

Jamie Peck was great to work with. She helped us find what we needed and helped us stay in our budget! Great service

My sales rep. was Jamie I believe was the Assistant manager. She was very helpful in finding me just what I was looking for. It was a great experience and beautiful store

Very unprofessional. Store Manager was not nice, no apologies for when order was messed up twice. Tried to give store model and say it was the original piece. Very poor customer service. NOT going back. Guys in the back were very helpful and nice though:)

Prices were high! On top of that there were about 20 employees and probably 10 of them were harassing me. One of came back 3 times when I said I was just looking. Never going back!

We waited over 20 minutes for help. The Sales Associates were either on their phones or speaking to one another privately. We eventually left and looked elsewhere. It was very disappointing because we were interested in purchasing an entire bedroom set. I hope the customer service improves soon.