Ashley Store Davenport, IA

Great service and great prices. Vincent was amazing to work with. Thank you

Vincent was great! Took great are of me, had me in and out. Happy customer 😎

Jeff Primmer is THE guy to work with at Ashley! I went into the store with no expectation of what I wanted being on the floor and lo and behold.... they had just gotten that collection in and the exact table I wanted was there! Jeff is thorough, knowledgeable and a great guy to work with - humor is all part of the deal and part of life and he made sure that I got the best price and deal!

Jeff Primmer was an AMAZING associate at Ashley’s in Davenport, IA! He was upfront with us about the options we were looking at. Along with helping us find what we were looking for, he was able to help us get the financing that fit for us. I would 100% recommend going to Ashley’s Furniture! Prices were reasonable, and if anything, go to Jeff for any help! Great personality! Great customer relationship skills! Most of all, he wasn’t pushing us on ANYTHING! He really helped a stressful adulting situation fun, and easier than anticipated!! Thank you, Jeff!! Keep being YOU!!!

ALISSA our salesperson was really nice and helpful. She sold us a really nice sectional.

Alissa was very Friendly helpful and so nice to help us.. Now I should be a vip.. we will be back only for her to help us... Thanks Alissa

Young Shreves has guided an assisted me professionally for so many years my husband and I have become friends with him and his wife👍 He’s the best manager🎉👍

Vincent was amazing to work with. Very patient and not overbearing at all! Can’t wait to get our new dining set delivered!

Went into Ashley for the first time ever and the employee Young was soooo helpful! Was very knowledgeable on the precious inventory and was able to help me find exactly what I was looking for. Thank you!

Young needs a promotion, he was the best salesman I’ve ever had!

Emily customer service was amazing. My husband and I went in looking for a bed. Wasn’t really sure what we wanted to spend money one. Emily was great at making sure all of our questions were answered through the whole process. She helped us with scheduling the delivery of our new bed and mattress base which was delivered on time. To top it off she even sent out a handwritten letter to us! We will be going back to visit with Emily with all of our furniture needs.

Jay was absolutely amazing! He listened, was patient and did whatever he could to get us exactly what we wanted. Jay will be our “Go-To” for all our future furniture needs!

We went into Ashley to look at counter height dining room tables. Vincent was very helpful with helping us to measure and answering any questions without being high pressure to buy.

Alissa G was awesome to work with. Great sales person with a lot of knowledge and isn’t pushy. She made our buying process a breeze and was so helpful, will be making any additional furniture purchases from her in the future!

(Translated by Google) Excellent (Original) Excelente

Really enjoyed working with Jeff P!

We bought a bed frame from Bobby and a Mattress from Young. They worked well with each other to get everything delivered together and they even got some great pillows thrown into the deal. Very satisfied. Update: 11000 thousand dollars worth of furniture and they don’t show up on the day we scheduled 3 weeks in advance. No phone calls at all, just a complete no show. Bad…….very bad.

The store has a wide range of furniture. The items look well made and reasonably priced. My spouse and I were able to buy the furniture that we were looking for with the assistance of Emily, who was very friendly and helpful.

Went in to look for a new frame for my bed, no one approached me in the 20 minutes I was there, and when I had questions I had to search for an employee. Will not be spending my money here

Had a very pleasant experience and had a lot from Jacob Musal. He was helpful and determined to find the right fit for me and was not pushy at all. I will definitely plan to come back here first for my next furniture needs. Thanks Jacob!

Go see Alissa Gelaude at the Davenport location! She is absolutely fabulous!!! I was not looking forward to the furniture buying process and she made it sooooo easy and FUN! This would have been my 3rd furniture store stop. She listened to what I had to say. What I was looking for and even came in UNDER my budget!! Very impressed!! Thanks for everything Alissa! You have a lifelong customer now. When I’m ready for kitchen updates and bedroom updates I’ll be back!

Went to look at sectionals and spoke to Ashley who is very knowledagable about the products offered and related to what we were looking for. Knew all of the questions to ask and made some very good points. We weren’t sure so we got her card and went to look somewhere else. Came back about an hour later and asked for Ashley but she had left for the day. Ended up working with Billy who was also very relatable and explained everything very well. Wish I could give 10 stars because Ashley and Billy really knocked it out of the park for us and made the purchase so easy!

Young was super helpful in our search for a new mattress. He took us through several different types of beds and we fell in love with an adjustable base! We left with a completely new set up that we cannot wait to receive! If you are looking for a new bed - Young’s the guy to see!

Ashley was awesome and took the time to help us find the perfect couch!!

I went in just looking around and left with my dream couch. Young helped me pick out the most majestic sectional i’ve ever seen. he made my shopping experience feel so graceful. ROCK ON ASHLEY FURNITURE.

I don't write customer service reviews very often, but I had an exceptional experience today that deserves recognition. I had placed an order online, which I later decided to cancel and make an in-store purchase at Davenport, Iowa location. I used my Ashley Synchrony Bank card for the online purchase, but the refund didn't show up immediately on the card and without the refund, I didn't have enough balance on my credit card to make the in-store purchase. This is where Billie stepped in and truly went above and beyond. She made calls to Synchrony Bank, Ashley Online Store, and Ashley Corporate to resolve the issue. Thanks to her efforts, my refund for the cancellation showed up immediately, allowing me to make the in-store purchase without any further delays. Billie was incredibly polite and patient throughout the entire process. She provided exceptional customer service and I couldn’t be more grateful. Thank you Billie for your outstanding assistance!

Emily W. is amazing. She is more concerned with your needs rather selling something for a larger commission. She is super friendly and extremely attentive. She knows what questions to ask you in order to get you the perfect fit for your specific situation. Emily will show you all available options and not in a pushy manner, only concerned with you and your needs. I highly recommend Emily W. as the sales person to contact for any of your furniture needs. I will return to her in the future.

Emily was the absolute best! I’m not going to lie I came in with the possibility of getting a bed and not only did I get a bed we got pillows and a new sectional! Great service

Bobby Dowd at the Davenport Iowa store was extremely easy to work with. He didn’t pressure us into a decision. He took the time to listen to what we wanted. He explained everything from the items we were interested in including the warranties to the financing available.

Beautiful furniture

Great variety, affordable prices. The associates were helpful, but not pushy. We will be back to purchase what we picked out.

Super easy and great help! Highly recommend Bobby Dowd!!

If you are in the market for furniture or accessories don’t hesitate to stop by Ashley furniture in Davenport Iowa and ask for Jeff Primmer. Jeff is very knowledgeable on all the products that Ashley has to offer. No pressure, just down home hospitality. Jeff worked very hard for my wife and I and we could not be happier with his service. We look forward to working with him again in the near future.

Emily W was absolutely amazing and so helpful. Loved her vibe :) Thanks girl ☺️

Young was knowledgeable about the sofa we were purchasing. Without being pushy lead us on some decisions. Good work!

Bobby provided great customer service

Jeff was great saleman

Jacob helped us find an amazing couch and chaise! He’s amazing! Need more people like him!!!

Jacob was very helpful and amazing! He deserves a raise!!

We gave a good review initially but without the foresight of warrenty. Warrenty outsorced by Ashley is a scam. We spent a $1000 to insure everything but now are having a lot of difficulty to not get cheated over. Never buy insurance here. Absolute waste due to either incompetency or bold rudeness.

Excellent service from Ashley.

I had a great experience with with a sales guy named Scott. We.had no idea what we wanted in recliners, but after we told him what we were looking for in no time we found something we liked. In fact we got recliners and a couch, Coffee table and side table. I thanked him for being so patient with me.

Scott Smith Thank you for your help with 0ur purchase and the follow up. It was a pleasurable experience. William and Judy James

Alyssa at Ashley furniture in Davenport was absolutely fantastic!! She was so helpful in finding the type of furniture that I wanted. She was not pushy, she let me decide what I wanted or needed, but was so helpful in the entire process . She also reached out to me during this process of my decision-making and also let me know when my furniture was in or if we were waiting on any pieces and has been very patient with me waiting for my floors to get put in the house before my furniture delivered. I would recommend Alyssa to anyone.

Alissa G was very helpful

Bobby was extremely helpful finding us a new dresser to go with our already existing bedroom furniture. He is very knowledgeable of all the different options, showed us around the store, but wasn’t pushy. We felt very comfortable with him and hope to have him help us again in the future.

Emily has helped us 2x now with purchases for our home. She is such a fun person to work with and makes the purchases go smoothly and seamlessly. Highly recommended to our friends and family.

Kaylee was super helpful! Lots of options to choose from and she made the experience very easy. Will definitely recommend!

Emily Wright was an excellent sales person!! She kept on top of our order and was so pleasant!!

Ashley Miller at the Davenport store was wonderful!!! We went over to Moline and didn’t care for the sales person there. She was very knowledgeable and not pushy at all. I would recommend her to anyone. Thanks Ashley!!!

Bobby was very professional and made everything easy, thanks!

I have now purchased furniture from this location on 4 separate occasions. Each time has left me with a positive impression of the team’s dedication to serving their customers fairly. Specifically, Tina, has been great to work with. Her professional and respectful attitude makes doing business easy. I highly recommend considering Ashley in Davenport, IA for your furniture needs. If there’s ever an issue with the order, they’ve always done right by me to correct it showing they truly care about their customers. 5/5 stars!

The store itself was very nice and we found a couch we loved. We set up the delivery and when the delivery guys came into the house they barely tried to get it through the hallway, told me it wouldn’t fit, had me sign they were here and then left. There was no trying involved. Just frustrating when I was trying to help them and they seemed annoyed that they were there and didn’t really care about or had any interest in trying different ways.

Awesome experience with Alissa, see her for all your furniture needs!

After searching multiple places for a table we finally found one we loved. Bobby D helped us with lots of good information, he was very polite, he handled my wild children very well after they were running wild & very distracting. I would recommend 👌

Excellent Service, Edgar Rosario was very Helpful He is very professional.. Best experience ever Thanks so much

Absolutely.Great experience. Thanks Young Shreves

Went in looking for a new couch Debra greeted me as we walked in and was extremely helpful in helping are family find the perfect couch for us she made the process seemless was a wonderful experience 10/10 experience at Ashley's we will be getting all of furniture from there in the future 😀

We had the joy of working with Billie Guida from the Davenport Iowa store. Not only was she professional she was kind and so helpful. She has only been employed with your store for a month and I feel she is going to be a wonderful addition to your team!! Keep up the great work, Billie!!

Kaylee was friendly and quick to help us with our purchase. We would definitely recommend working with her.

Great experience was in and out in 30 minutes with the comfiest recliner ever. Bobby was great and knew what he was talking about!

Mr. Shreves (our sales associate) was knowledgeable, patient, and unbiased in helping us find the right mattress+base for our needs and budget.

Kaylee helped me pick out living room furniture. She was very informative, found me exactly what I was looking for, and within my price range!

We liked bBillie so much we bought the furniture today!

My husband & I went in looking for a new bed with a certain price point in mind. Emily helped us find exactly what we were looking for that fit in our budget. She showed us multiple different options and let us test them out. We were also able to find a headboard and foot board that’ll look great in our bedroom as well. Very friendly and professional. 10/10 recommend!

Very helpful service!

Alissa was a great sales lady

Ashley was so professional and knowledgeable about what we needed and wanted. Thank you Ashley.

Young is great! Helped me find my perfect purple pillow!!!!

Alissa was so helpful in picking the perfect items for our new home. She was very informative and responsive to any questions we had. Thanks so much again to her!

Alissa was so sweet and helpful everyone we shop there

Not only does Ashley Furniture have fantastic products, but great salespeople too...Tina was unbelievably helpful! I came back in several times about the same order, and she made sure I got exactly what I wanted! So grateful for her patience and knowledge of the inventory.

Always a pleasure! Perfect!

Jay was great. He helped us get what we were looking for and gave us time to look around and answer our questions when we needed. Thank you!!!

Had such a wonderful experience shopping at this location. Emily and Young in the sleep section were amazing! Very informative and patient with us (my husband can be a handful 😉). Ended up buying a couch and loveseat in addition to the tempur-pedic bed I've been yearning for going on 20 years now. Will definitely shop this location for any future needs! Highly recommend! 👍

Bobby Dowd was our salesman. Was amazing to work with him and see him again! (went to school together) Bobby is great salesman and listen to our needs and wants in a couch. He did a great job showing us a bunch of different ones and breaking down pricing for us. Dealing with our kids as well....... Crazy. Sorry Ashley furniture. hahahaha Give Bobby a shot if your looking for your next purchase!

Young was great working with, my mom met him first when we moved here to Davenport. And when I came in he let me look and was helpful in looking for pieces that matched the pieces I had already picked.

Was recommended by a local friend, and at the store, Alissa was great in helping me out!

We worked with Ashley and she was amazing! Will be back to buy more from her!!

Great customer service from Young Shreveport, our mattress guy! He found us a comfortable and reasonably priced mattress for our guest room. Very helpful!

Jay was great! Very knowledgeable on the products and super friendly. Definitely recommended buying your furniture here!

Worked with Emily in the davenport location. She was a lot of fun and gave me a lot of info. I won't be buying for a couple months but I will definitely come back and work with Emily!

Worked with Emily in the mattress department. It was a negative experience and she indicated we had to order the mattress that day or we would not get the sales price. I found out that the mattress she knew we were interested in sale continued for another week. Additionally there is a 300 dollar credit received when purchasing the brand of mattress we chose and if I had not spoke to another store about it we would have not been given the credit. When addressed with her she stated she forgot. I was overall disappointed with the customer service I received. Disappointed that the store has signage throughout the store that for any purchase over 500 dollars you would receive a Stanley cup but Emily stated it doesn’t include mattresses but none of the signage indicates that.

We came in to look at furniture. My husband wasn’t sold on the idea of getting new furniture but we needed it bad. When we came in, we were greeted immediately. After walking around and looking, we found a couple things we really liked. Kaylee came over and helped us finalize our decision and officially convinced my husband that buying some new furniture now, really was a smart decision with all the wonderful deals going on! It’s exactly what I’ve been wanting for a couple years now and I couldn’t be more excited! Thank you Kaylee for our new furniture and all your help! We can’t wait for it to be delivered this Saturday! Kaylee and Ashley Furniture are absolutely SPECTACULAR!! Go buy from her/them!!!! 😆😆😆😆

Billie was great to work with on finding a table and chair set for my mom’s dining room. She is very polite and friendly and went above and beyond to help us. Thank you for all your help in finding just what she wanted. Ruby Carter and Denise Wood

Always a great experience when I’m furniture shopping. They all know me when I come in, it’s like my lil hangout. Ashley, not the store but my sales rep did an exceptional job, making my buyer experience that much better. 5 stars. Always a returning customer.

I went into Ashley Homestore looking for a new mattress. Emily was very informative and understanding of what I was looking for. She took me through a "rest test" to show me different types of mattresses for what I wanted. I can't wait to get my new Purple mattress and adjustable base!

I will be a repeat customer. This location has great customer service from the moment you arrive all the way though delivery. I can't express my appreciation for the assistance I received from Tina enough. I've recommended her to others and am very thankful for her knowledge, patience and communication. I highly recommend anyone to seek her out for help with any of their furture purchases.

Deb was so helpful and waiting with a smile to help me and my family look for new furniture for our new home! She was so warm and welcoming! Go see Deb!

Love this store! Has a large selection of furniture & mattresses! Good quality too :) Plus all of the staff are very helpful & friendly!

Alx k was very easy to work with. She was polite and helpful

Jay was very helpful and aided us in finding a couch that fit our needs perfectly.

I had the best sales experience with Tina. She was kind, she listened to our needs and kept our budget in mind. Also working with Debra in the billing office was a joy! Great group of people and Tina and Debra are top-notch professionals.

Tina Dominicus was very helpful when I came to purchase a mattress ! Showed me all of my options and was very kind. Thankful I came here and got help from her.

Young Shreves was the kindest most knowledgeable sales rep ....will definitely be back

Young spent time showing us the mattresses and answering our questions. He was knowledgeable and accurate, representing Ashley Homestore very well. We shopped other mattress stores to make comparisons and came back to place our order. The free delivery was a nice surprise too.

Young was very helpful with our selection of a new mattress!

Young was very helpful and a pleasure to work with.

We came in the store for a sectional and met with our salesman Young Shreves. We are repeat customers through Young, he provides great service and expertise. He’s a hands off salesman that gives you some space to to look around not breathing down your neck. We came down to three sectionals and Young guided us to the choice that made my wife very happy,after delivery it fits perfect in our living room. We don’t shop for price,we shop for service and that’s why we tell our friends Just Go See Young

Friendly and helpful staff. Excellent selection and speedy availability of inventory. And they had the delivery and warranty options we were looking for. Plus their store hours fit our needs.

Better furniture store than American Freight. I am coming in this Summer to do business, purchase a new bed

Best shopping experience EVER! Young Shreves in the Davenport, IA location helped my wife and I select a new mattress. Not only was he knowledgeable, but he took the time to listen to what we liked and didn't like until we found the perfect fit. Young embodies a passion for his business and heart for his customers that few people possess. We are so happy to have crossed paths with Young and his team and are looking forward to introducing all of our friends, family, and clients to him.

I purchased a recliner on 1-6-24 to help me through my foot surgery. Paid it off in cash on January 8th. Delivery was set for 1-12-24. There was a snow storm that delayed my delivery until the 1-15-24. Then it was delayed again until 1-24-2024..My cast comes off that day so I no longer need it. I called the Ashley Furniture store on Elmore to ask for a refund. I was told that I'd get a corporate check for the amount I paid. Nothing more. They didn't even ask how they could fix it! No money off, coupon offers... NOTHING

Courteous young men and careful. Quick and easy. We had an issue with the first delivery, the furniture was damaged by the delivery company. We paid a visit to the store and the general manager was happy to reschedule the order delivery and gave his information to us for any other feedback.

We recently purchased a sofa, a reclining sofa and a recliner from Ashley in Davenport, IA. Our salesman was Jay Vandeneinde, and he was amazing! He allowed us the freedom to roam without hovering over us but was quickly available to answer any and all questions. He helped us find exactly what we were looking for by carefully listening to our likes/dislikes - he was genuinely interested in us getting what WE needed and not simply trying to make a sale. His professionalism and desire to help while still giving us the space and time we needed to decide was so appreciated! The furniture selection was excellent and the service was outstanding! We would highly recommend shopping at Ashley and working with Jay - he will take great care of you!

Young Shreves was very knowledgeable about the mattresses. He spent a few hours with us making sure that we found the right beds for us. Very personable and patient person. Definitely recommend going to him for any or all your furniture needs.

Tina was wonderful while my boyfriend & i were trying to find a new couch ! she answered all our questions & just overall very friendly !

Young Shreves was very helpful! He made our purchase smooth and answered any questions we had without hesitation!

Bobby spent a few hours helping us find the best piece for an odd shaped room. He looked at multiple options, measured and priced each of them out to find us the best deal and was able to get us maximum seating. He was so helpful!!

This store has been so great! Our entire house is furnished from here. We tried shopping online and it was much more difficult. The employees made it so easy to shop and get exactly what we envisioned. Bobby D was amazing to work with!

Bobby is a phenomenal Rep I highly recommend asking for his assistance! My Fiancé and I had just purchased our first home and we were less than decisive to say the least. He stayed with us and was very patience and gave great suggestions for us as well! He even stayed after a bit just to help setup the order! Great rep, great service!

I would definitely recommend Ashley Homestore of Davenport Iowa! Lots of great furniture on the showroom floor to choose from. Make sure you ask for Bobby Dowd! He was kind, respectful, patient and very knowledgeable! He made our experience very pleasant.

Had an amazing and pain free experience! Young Shreves was very knowledgeable on mattress choices and made the buying process very smooth! The staff was very friendly and I will definitely be coming back for all other future furniture purchases!

Got wonderful help from Young Shreves in finding the perfect dining table. He took time to hear exactly what we were looking for and we bought the same day. Highly recommend this store and his assistance!

Go see Scott, him and the whole crew is awesome!

Bought a lot of furniture there. Great selection! Unfortunately there were a lot of issues with the furniture when it was delivered, but the manager is so awesome and the employees were very friendly and helpful and they all took care of everything.

Jay Vandeneinde was so helpful with everything!

Mixed results coming here. Had two polite sales woman and one guy that tried snaking a sale from a coworker. Kept telling him I was working with someone and he kept saying he could write it up for her while she was there. Told him to leave me alone was fine and wouldn't stop following me. I am in sales and didn't sit well. He ruined the furniture purchase. Also the warehouse guy has a attitude. Just his demeanor was off both times dealing with him. Was sitting my car waiting for him to load the uhaul trailer. He never told me loaded them or even shut the trailer door. Didn't even know he loaded them up. Never once said thank you or was polite both encounters.

There are no words to describe the wonderful service that Dana Terry provided to us!! She was so attentive to us, understanding, and allowed us to make our own decisions without being pushy. She provided us with helpful ideas on our design vision & assisted us with the best options for purchasing. She sold us beautiful furniture pieces & could see the EXCITEMENT on my face when we were done. We are so grateful to have worked with Dana and believe she is a huge asset to the company as well as other sales representatives who were also very kind. Definitely a FIVE STAR ⭐️ experience. Thank you!!!! We will be back in the future!!!

Young is a very nice and informative salesman. He let us try every single mattress in store, and he gave us his personal opinion making our decision very easy. He also helped us pick out new pillows, I never knew they even made pillows that comfortable. Do his sleeping journey and you won’t regret it. So happy we stopped in.

Megan was very helpful. Great service.

Dana is amazing. 100/10

Ashley Miller was super helpful in helping us to find exactly what we wanted! Would highly recommend her and this store.

Young and Amy were fabulous to work with. Thank you for the great customer service.

I had a really bad experience with a mattress. Upon walking in the door Amy was so attentive to my needs and listened. I was able to purchase an Ashley brand mattress. I am so excited to sleep on this mattress tonight.

We love our love seat!! Thank you so much Ashley furniture ❤️

Megan and Emily are awesome

Jay at the Davenport Ashley Homestore was an amazing salesman. He greeted us promptly, but didn't follow us around trying to be pushy or intrusive. He checked in once in a while and answered all of our questions quickly. We came back the next day and bought the living room set from him. He has the perfect personality for customer interaction and Ashley is lucky to have him. He could definitely make a better living selling bigger ticket items.

Scott Smith and Young Shreves were fantastic!!! Helped me pick out great furniture....great advice and helped with financing..can't wait to get my new furniture!!

Emily W was our sales person and she did an amazing job helping us find what we were looking for! I wouldn’t have wanted any other sales associate!

Very good service Dana

Young was an absolute blessing to work with!!! No pressure and very knowledgeable when I had questions!

Amy E. was the greatest help and very attentive at assisting us with finding right bed for what we need. As soon as we walked in the door, she was there until our final purchase. Definitely coming back for more!

I ordered 2 identical chairs from Ashley Home Store in Davenport, IA. I went to pick them up. 1 chair was fine, the other had a flaw on the fabric so I refused it. There was a knot in the fabric right where your hand would be on the arm of the chair. When Ashley delivered the replacement chair to my house I discovered it was the same chair as I had rejected, they had just cut the knot out of the fabric. I had expected that they would have gotten a new/different chair. I was disappointed that they gave me the same chair that I had rejected. I really hope that their 'repair' job doesn't result in there being a hole in the fabric at some point in time. Otherwise, I was pleased with my salesperson. And the delivery men were careful and courteous. I would give them all a rating of 5.

Ashley Furniture has the best customer in Young Shreves! His attention to detail and responsiveness never disappoints! Young was attentive from start to finish listening to what we wanted and offered many selections that fit our style! We look forward to enjoying our new sectional for years to come. Thank you Young Shreves!!

Megan was our salesperson and she is amazing. She had great suggestions and options.

Most uncomfortable poorly built furniture ever. Very unsatisfied with the quality. Covid couch for sure

We really enjoyed working with Megan Thieme our Home Furnishing Consultant. She was professional yet very friendly. Her product knowledge was outstanding. Once we picked out our main leather sectional, she helped us make great decisions on our chairs, tables, and accessories. Thanks Megan. Mark and Debbie

Ashley and Young were VERY knowledgeable and helpful. NO high pressure sales people. Would strongly recommend you go and see what they have when u r in the market.

My experience with Ashley furniture has been outstanding and truly friendly. While all the sales people are extremely friendly and helpful, which is always appreciated, I have had great help and experience in buying furniture with sales consultant Ashley Miller, who has found solutions every time in my endeavors in furniture shopping. Kudos to all!!!

Went looking for side tables and was greeted at the door with their spread around the store. Went on to look for them and when we found one we like a sales loser came up to us. I mentioned that the exact same one was cheaper at Goods in Kewanee and she said “well I guess you better go there then”. Screw this Ashly store, I’ll never go to this one ever again, but the Ashly in Moline and the one in Sterling are still good stores.

Was originally given delivery date of the 8th, and then told they couldn’t tell me when it was coming in until the day of. Tried to make a payment on the couch I picked up, but couldn’t as it hasn’t been marked as delivered in their system. Call Ashley, told it’s the leasing company’s fault. Contact them, they have to contact Ashley to have them mark it in their system. Don’t know if people here have their heads up their butts or if they really just don’t care.

Very nice and helpful.

I visited here at 7:00 p.m., on 11/29/22. I walked in and there were three workers, all on their phones, one female asked how I was, after she put her phone down and I was about 10 feet past her. As I walked through the store, I noticed at least two other employees, get off couches, while on their phones, and go directly to the back, out of sight. I knew then, I would not give this business a penny of my money. As I was leaving the store, the only people visible was a female, on her phone, at a desk in the middle of the store, and an employee at the front, who hadn't budged, moved his feet out of the way, or gotten off his phone. Spend your money elsewhere.

Jay greeted is as soon as we walked in, and checked on us periodically as we browsed the store. It took us a few hours to pick out our new couch and coffee table set, and Jay was very helpful looking up prices and availability. He made purchasing new furniture a breeze, and was very kind and patient. Thank you Jay!

I hate coming to this location any time I'm shopping for furniture. The salespeople act like they're suspicious of myself and whomever I'm with, possibly due to dressing extremely casually and being relatively young. They're either staring at us or acting like we simply shouldn't be there. Maybe it's also just try-hard salespeople waiting to pounce but the atmosphere is incredibly uncomfortable to shop in. I've found pieces I really liked but the treatment from employees made us choose other places to purchase from. I won't be back any time soon.

Emily was great. Friendly service fast. She is a asset to Ashley. The bed is going to be great. The price was perfect. Thanks

Wanted more information and they told us to go look it up online.

Scott Smith was wonderfully helpful, kind and patient. Super helpful on finding the best deal!

Excellent experience! Bought our furniture and when the furniture arrived it was too big for our living room. Scott Smith our salesperson made the return process very easy and helped us pick out new furniture that will fit our living room. I'm very pleased with the whole shopping experience.

I bought several pieces of furniture in July of 2022. There were 3 issues upon delivery, 2 which were fixed. The third one still is not resolved 3 months later. One of the legs on my end table is still missing a foot, so it is unstable. I’ve emailed 5+ times and even stopped in the store (all they did was email customer service again). This is unacceptable.

Scott was great to work with. He even found us one of the chairs we wanted on clearance!

My boyfriend and I just moved to the area and got almost all new furniture. Ashley was able to help us find what we needed and was very patient with us. He and I are so picky and want different things, but she was able to take the time to show us so many different products the store had and eventually found everything we wanted and more! We took hours bickering over what we wanted with each other, but Ashley was able to help find the perfect things for us that met both of our needs. Ashley was amazing, but unfortunately the whole store takes forever to get the actual furniture pieces to you (which is not her fault at all, it’s a store issue). But overall, she was very professional, inviting, friendly and helped us solve our problems. Thanks Ashley!

Scott helped me find the perfect sectional for my space. Very professional and knowledgeable!

We worked with Megan Thieme from your Davenport, Iowa location who made our experience selecting a new furniture outfit and accessories for our living room fabulous. She was informative, patient, and most importantly delightful. Ask for Megan and she will help you with all your furniture needs.

Great service! Scott is awesome👍🏻

Our roommate and I LOVED the service given by Scott! He was super friendly and pointed us in the right direction!

Megan Thieme at the Davenport location was outstanding! She was very knowledgeable, friendly, and made whatever we needed happen! She was very mindful in regards to our budget and listened to our needs! I highly recommend her for all your furniture needs!

Ashley is our go-to store anytime we are in the market for furniture. Young is great to work with and very knowledgeable about the products. Our most recent order was completely in stock and will be in our home within days.

Megan Thieme was an absolute pleasure to work with. Confident. Kind. Knowledgeable. Thank you for helping us make our new house a home!!

Megan T was so helpful and informative. She made the visit easy and we ended up getting everything we needed!

Jay at the Davenport location is seriously amazing! We are military & new to the area and I honestly did not want to get harassed by any salesman but he was so nice and was very knowledgeable on all of the sales for exactly what we needed. We got such a good deal on everything (Sectional, dining table w/ chairs and bunk bed)! Their furniture is very good quality, at more than reasonable prices. We almost didn’t get the sectional because the one we wanted wouldn’t be there on time but he was able to find one for us!!! Amazing customer service, he’s a veteran so he understood our struggle. I highly recommend Ashley & that you see Jay when you visit this store.

My husband and I visited another Ashley's and it was not a great experience. Decided to to visit the Davenport location and I'm so overly happy that we did. Emily is the sales woman who approached us, she has the perfect personality for this job. Definitely not the sales person we all try to avoid, you know the ones who only care about the sale. She was FREAKING AWESOME.!!! We interacted with most of the team that day, they were all great. If you're looking for furniture or just home decor this is the place to go. 5 stars all the way..!!!!

Megan was so helpful and made our move to Davenport so much easier. She helped us choose furniture that really made our new place feel like home and was so welcoming each time we came. It was a pleasure working with her.

if ya need a new mattress go to Young Shreves! He's got the knowledge and is super nice, he needs 10 stars, not 5!

We had such a wonderful experience with Megan Thieme yesterday. She greeted us at the door and asked the perfect questions to find out for what purpose we needed the furniture. She gave great suggestions and explained the delivery and warranty processes and made sure all of our questions and concerns were addressed before we left. We highly recommend Ashley!

Jay did an awesome job helping us find the perfect furniture.

It was so pleasant to meet Megan Thieme. She was very helpful. She helped us find everything we needed.

My sales person was Tracey M.. Of all the furniture stores throughout the Quad Cities, he was the only sales person that took the time to answer questions and make me feel 100% comfortable with my purchase. Incredibly friendly, knowledgeable and customer oriented. Would definitely recommend him!

Went into the Ashley store in Iowa it was extremely pleasant unlike the one in California that I have purchased stuff from before The sales people in there with their extremely helpful they were very knowledgeable very kind couldn't say enough good about the store

Impressed with knowledge of product I was shopping for.

Bobby and Ashley were great to work with. I love my new love seat, chair and tables. Diffently will shop at Ashley's again.

Don’t buy from them told four dates to get couch . 12 weeks to missing bolts levers Mississippi my on patio furniture. Save yourself time and lies even if you pay a bid more. Customer service don’t get worse than this . Stay away you’ll be glad you did .

Megan from Ashley in Davenport is a 10/10! She helped my fiancé and I buy a mattress and a couch and stuck with us through 2 months of our indecisiveness! She walked us through every option was completely transparent and beyond helpful! She was so great about responding to all of our messages and keeping us in the loop! If you shop at Ashley ask for Megan! Highly recommend!

Stopped in to look around for furniture for our new house. The selection was great, lots to choose from. The sales consultant Scott helped us out tremendously. We made several trips for different areas of the house, Scott made the process very painless, helped us every step of the way making many laps around the store with us and definitely made long lasting customers. We will be back for sure. On our most recent visit we met Young and he helped us work out great deal on new bed. Staff all around very helpful and accommodating.

I went in to look at furniture ready for delivery, yet undecided what I wanted. Alyssa was phenomenal in helping me w/everything I needed. She was patient, walking me through what was ordered & what my options were. Her customer service and patience helping me was outstanding. I appreciated her follow -up to make sure I'm okay in making my final decision. If you're looking for furniture & need help, go see Alyssa!!!

Megan was amazing super helpful and she help me pick out a some matching table to go with my new couch definitely will be coming back when I need to get new furniture in the future

We worked with Megan at the Davenport location she was very upbeat, helpful and informative. Enjoy doing business at Ashley

Exceptional customer service! Megan worked with us to make sure we got exactly what we were looking for. Furniture is solid and the delivery guys did good getting all the pieces in place and put together.

Sales person Tracey Mc Morran was fantastic !

Ashley is so great we love the furniture and bedroom set. Bobby Dowd is a great sales person and consultant he help us so much through everything. So when we come in we ask for him he’s great!!!

Definitely a nice place enjoy going here sometimes the staff can be a bit pushy and that will cause me to walk out right then

Great customer service, the guy that sold me my couch and loveseat was more than helpful. A little expensive but well worth it. Their clearance section is just as good (and expensive) as the rest of the store. Overall great experience and I would recommend!

We had a great experience buying a sectional from Mariah Martin at the Davenport Ashley’s store! She was extremely helpful and got us a great deal on the sectional we wanted. She is so friendly and kept me up to date on when pieces of the sectional would come in and our sectional ended up arriving 2 months earlier than expected. Won’t be buying furniture from anyone else!!

I walked in with my family about 3 weeks ago and was greeted by a super nice young man. I was looking for a dresser (specifically a sparkly one). He showed me all the sparkly ones in store but I ended up not getting any because I didn’t like any of them. He was tall, and looked pretty young. I wish I would have gotten his name because he was amazing! (and pretty cute might I add) 🤣

Good deal all time

Place gave a nice environment vibe.

A GREAT BUYING Experience, NO PRESSURE AMY DIDN'T FOLLOW US AROUND BUT SHE WAS THERE WHEN WE HAD QUESTIONS. I WILL DEFINITELY RECOMMEND ASHLEY . ASK FOR AMY E

We stopped in last weekend for a new mattress. I've had several back surgeries and it was time to sleep better. I believe the salesman was named Young, he was very knowledgeable. The King Tempra-Pedic was delivered by Wednesday! Great service.

Real nice store.real nice young lady named Emily helped us.

They didn't have what I wanted and was pricey .

Megan did an amazing job listening to what I was needing and looking for. She made sure to locate my furniture and get it shipped sooner than I expected. Excellent customer service skills! Great job Megan!

Had a great experience with Megan while looking for a new living room set. She showed us exactly what we were looking for and it was very affordable. She was very accommodating and helpful during the whole process!

Bobby was the absolute best. He was patient with us as we were looking for couches that would best suit our needs. He used his expertise to help find the PERFECT couch for us and within our price range. If you are heading to this location, you need to do yourself a favor and ask for Bobby to help you. Not only will he take an immense amount of stress off your search, but will guide you into finding an excellent piece of furniture for your home. 10/10 recommend.

Megan was great! Very helpful and easy to talk too!

I needed a recliner for post-op care and recovery. Found the most comfortable recliner at Ashley Furniture within my price range. Recliner is in stock and will be delivered next week! I'm so excited! Such friendly and knowledgeable staff!! Thank you Megan T at Ashley Furniture for your help!

My wife and I recently purchased our new mattress and bedroom set from Younge. We are extremely happy with our purchase. Younge was a real pro and pleasure to deal with. The delivery service was also excellent- real capable fellas made easy work of tough job on super hot day. We did have an issue with glide rail on dresser drawer, but store manager -Younge scheduled service tech Bryan who changed out glide rail and good to go- real smooth, just like dealing with these folks. My wife and I give em 5 Stars for both Sales and Service. Thank You !

Well... nice furniture, so we purchased couple of recling coutches and a nice box spring with a plush mattress. So stands to reason for us to go back to complete our collection. However, there is a problem with their delivery dates..... All-in-all though, nice items and holidays....great prices.

My daughter and son-in-law bought living room furniture from the Davenport IA location. They even purchased the warranty that was recommended. When a board broke on their loveseat they called about the warranty. A rep was sent to their house and they were told it wasn’t included in the warranty. What a bunch of hypocrites. I would not ever recommend this company.

Young is an amazing person to work with, second couch I have purchased from him and I will be back to purchase more furniture in the future. A+ work on his part.

Very good pricing and staff was more than helpful. Delivery was on time and the sofa was delivered with care.

We had Mariah Martin help us with our purchase and we loved her so much! Let us look through the store without feeling any pressure and was so helpful and sweet!

Tracy McMorran was a great help and was very patient in helping select my furniture! Kudos to him and Ashley Homestore! I love my new furnishing and I highly recommend buying from them.

Wonderful experience! Megan Thieme made our experience easy and fast, she was wonderful highly recommended!

Alissa in the Davenport Iowa store was very helpful in helping us with our new furniture we got for our new house. She was an awesome saleswoman and knowledgeable with her job. Very friendly. I will go back to her again. Thank you very much Alissa for all you did. A five star for you!!! Rhonda Smith

I had looked at many stores and online but finally found what I wanted at Ashley.! Megan in the Davenport store was great. She was very helpful and knowledgeable but she gave me plenty of time to look on my own.

Price to high an they treated me like I couldn't a ford any thing

We had found another couch in 2020 from another store that never came in. So we'll got refunded and in May of 2021 we decided to try again at a new store that had way more options. I was set on a sectional that had to be a certain way. We'll after looking the whole store over, we decided to check out couch and loveseat combos. We fell in love with the set we found and it was delivered within 3 weeks, all set up and ready to go. Megan Thieme was our sales lady and she did a wonderful job!

Bobby was a big help with furniture, and Young was great with mattresses. Also a shoutout to Tina in the office! Fun atmosphere and a great selection. Thanks Ashley!

Came to Ashley looking for a new mattress and was greeted by Mr. Young! Great service! We were shown 3 types of beds and Young helped us make since of the vast selection at Ashley. We also got an AMAZING deal and we’re extremely happy with the financing options, AND everything was in stock!! Wonderful experience, we will be back and recommending to friends and family!

Young was great! Great service!

After working with Mikaela Schmidt on Numerous occasions I can hands down say that SHE is the most knowledgeable and FRIENDLY sales person I have worked with to date. I most definitely will be visiting her for all future purchases and recommended everyone to do the same.

I had a wonderful experience at the Ashley home store in Davenport. I really liked how professional and knowledgeable Jay was. He wasn’t pushy and kept me updated the during the whole shipping process. My couch was shipped way sooner than the original estimated date. I will definitely buy from here again in the future.

Very helpful and friendly help from Megan today. She was awesome!

Megan was very helpful went the extra mile to recommend table and chair set for our new 3 season room addition. We are happy to purchase them on sale and are looking forward to the delivery. Thanks Megan!

Scott Smith was a pleasure to work with and assisted us in selecting our furniture. We have had a good overall experience at Ashley Homestore.

Young was very helpful and patient while we shopped. We was quick to answer all of our questions. I look forward to him helping us again when we return.

We recently came to Ashley to get furniture, and Young went above and beyond helping us find the perfect pieces!

Has a large selection. Very friendly but professional.

We had great service at Ashley’s. Megan was personable and helpful. She was not pushy but listened and patiently showed us furniture that would meet our needs. My husband said he had never had better service in any furniture store. We would definitely shop there again!

My experience.at Ashley was great.Found a recliner.and the sales person Mariah M was extremely pleasant and helpful. I was very pleased and had fun with the whole experience.

We were back for a 2nd time to look at a couch and we bought it this time! Got a great deal and we will have it in a week. Megan was great help and made everything go fast.

The store is nice and clean and people were friendly but the price is just seemed to be a little off the chart. A little bedside table that we felt that we could find at Big lots on any given day painted silver was $529. Remember this is something with two or three drawers in it. The harder I looked at it the more I kept thinking they were making like a $400 profit on it. Just wasn't enough in the store to wow us and we were in and out in less than 20 minutes. We would recommend sticking your head in and then the rest is up to you as you may find something that is right up your alley and money is not an option. We will say there is a scratch and dent area in the back but there was not much back there to entice us and even then the prices were way more than they should be on scratch and dent items.

We had a terrible young sales woman at this location in Davenport last Saturday. Can't remember her name, just know she was the youngest sales person that day. She was not helpful at all, was obviously that she did not want to be working on a Saturday afternoon. Explained what we were looking for and also what we didn't want. She took us directly to what we didn't want. Again I explained what we were looking for. She says we don't have that, not let me check to see if we can possibly get one ordered for you. I should let you know that we have already visited several other furniture store in the last couple weeks. They have all offered to check to see if they could find what we were looking for. Anyway we thanked her and said we were going to browse around the store. We go into the clearance area and we find not one but two of the sofas we are looking for. Now they both have a tag that says that they are sold but ask a sales person to see if we have another one like me. So I ask another sales person if he could call on his headset for the young lady we were dealing with. Just wanted to let her have the sale should we find what we were looking for. She comes back and says " We don't have anymore of either of these ". I ask could she please check to be sure. Nope, she says she knows they don't. Ok, could you possibly check with the other area Ashley furniture stores to see if they might have something like the ones in the clearance area? As so we didn't have to drive around to all of them. Nope, because this store is privately owned and other Ashley furniture stores probably don't sale the same thing they do. By now I am pretty aggravated with her. It was so obvious that all she cared about was getting off work. She didn't want to be there on a Saturday afternoon. I'm thinking she might want to get another job, as a sales person you need to try and help get what the customer wants. So I tell my husband we should go and that I will never buy a thing from this store. So thanks to this young sales woman Ashley furniture you just lost a customer. And my husband and I have already told many people about our experience at this store. And have now bought a sofa from another place. Your sales people are important to your business. You might want to remind them of that if you want to stay in business. A unhappy customer!

We had a great experience with Megan at the Davenport store. She helped us assemble a new living room making sure all the pieces complimented each other. We will be working with her again in the near future for a new bedroom set and new dining room furniture.

I purchased a piece of furniture online from Ashley’s and it’s going to take about 6-8 weeks for the furniture to come in. I decided to get a grasp of what I’m getting delivered, I’d go to the store to see it for myself. 06/12/21 - 10:45am: I walked in and was greeted by a lady at a podium. She asked if she could help me, I explained what I was there for. I could tell instantly that she was bothered that I purchased online rather than the store. She responded “well I don’t know what you bought online” before I even had the chance to tell her. I proceeded to show her the piece of furniture, and she quickly glanced and said no. I’m not sure if she actually even looked it was so fast. She is definitely not someone that should be the first person customers encounter when arriving at the store. I’m considering cancelling my order all together after this very rude interaction.

Pretty easy when you know what you need. Huge selection, prices are ok. Always having a sale. Bought several pieces from them.

Megan T was beyond helping when going in for a dinning room table. She made sure we left satisfied and we were getting what we wanted with the best deal. I cannot thank her enough!

Mariah Martin was fabulous to work with! Very informative but not pushy. Let us look around and pointed us towards what we were looking for and was prepared with all the info we needed to make our first sectional purchase stress free! Highly recommend Ashley Furniture & Mariah!!!!!

Had a great shopping experience with Meghan! Not pushy at all. Very helpful with choosing the right furniture for our space and style!

Very helpful service! Megan Thieme answered all our questions efficiently and was very clear about pricing, delivery, and warranty services.

Megan was wonderful, greeting us as we walked through the door and giving us additional information for the store layout, sales, and walked through the store without pressuring us. When we found two pieces of furniture that did not match, she went out of her way to find us other options. There was never any pressure to buy anything. I was impressed by her professionalism while she remained personable. Some of the additional staff we spoke to were quite pleasant as well, though I did not catch their names. This was my first time in Ashley HomeStore, and believe that next time I want to find furniture, I will start browsing there when I begin to look.

Working with Megan was great! She helped me over the phone with the purchase of our new TV stand - lucky to get the last one in their inventory and arranged the delivery of same on the day that worked best for us. Also, when I needed help finding some accompanying, but not necessarily matching, end tables - she was on it!! She sent me some ideas right away and we came into the store later and finalized with her. I'm ready to work with her again! Can't wait for our deliveries!

Highly recommend! Jeff and Bobby were both pleasant to work with and very helpful!

Megan Thieme from the Davenport location was knowledgeable and extremely helpful in assisting us in locating a bed frame.

Well i guess if you pay them more money for delivery they will put the right stuff on there truck and try to change my delivery date never again will i shop there

If you are shopping for furniture, stop in and see Megan. She is professional, has great ideas, and her customer service is off the page. She will work with you on any price range your budget is. I highly recommend Megan and she is definitely worth chatting with.

Great personal service from Megan. I found exactly what I wanted. Will be back next time I need furniture

We made several trips to Ashley to look at bedroom furniture and each time the sales associates always allowed us to just browse on our own, which we really appreciated. But they were also very willing to answer any questions we had. That is where Bobby comes in! He did a great job of answering all our questions and made the whole experience so easy! Thank you for a great experience Bobby! We will be back for any future furniture needs we have!

God awful store!! Took 6 mons to rec items tv stand was put together WRONG TWICE! Store manager has no clue whats goin on there and only has worthless apologies to offer for an absolute nightmare of an experience!! I'd sit on milk crates before i would EVER make another purchase from them

Without a doubt one of the worst experiences we have ever had with a company of any type. Update 05/18: We have been contacted by a representative from both Ashley as well as the delivery company to help correct the issues. Will update with final resolution. Update 05/12: Still no reply from the below message/email. Still awaiting repairs for the damage to the home. Update 05/02: Still no reply from the below message/email they asked us to submit to. Update 04/26: After replying they would like to help and emailing the provided address, even they have yet to reply for any further assistance. Great customer service all around.... Original Review: We purchased our furniture (bedroom set) on 02/07/2021 with it being delivered on 02/27/2021, definitely no complaints there as it was far quicker than expected and the first round of delivery guys were great and didn't cause any problems at all. That is the only reason for an additional star, but... 2 of the 4 pieces of our furniture had issues from the start, both were problems with finishes, handles, etc. of the drawers. We immediately called customer service about having this corrected. We asked for them to simply replace the drawers and were told at the time "no, we have to entirely replace the items". We found this odd but agreed since it appeared to be the only option. The 2 new items were then delivered on 03/19/2021 and during this process the flooring in our entryway was damaged (two rips in the linoleum) and multiple scrapes/scuffs on the newly painted walls in our stairwell. Along with the home damage, the two new items that were delivered, yet again, had issues. We, again immediately called about both the damage to the home and the new furniture having problems. This time we were told "if there are problems with the drawers we can fix/replace them", despite having been told that wasn't an option before. We were then also told a person with the warehouse would contact us to fix the damage to the home. We did not hear from anyone at the warehouse until 03/24 who stated that their contractor would be in touch with us. We then didn't hear from the contractor until 03/30 via telephone with them stopping to 'assess' the damage on 04/01. They stated they would purchase paint to fix the issues with the walls, and look into finding the linoleum to replace it. While waiting to hear back from the warehouse/contractor, the new drawer arrived and a tech came to replace it (04/16). The new drawer doesn't match the finish of the set and you can definitely tell it was replaced but we're over dealing with it so are just going to let it go at this point as we imagine they would want to replace the furniture yet again. As of 04/16 we still had not heard from the contractor so I called and left a voicemail. As of 04/19 we still had not heard back from the contractor so we emailed the warehouse. We received a call then on 04/20 from the contractor stating they had been busy and explaining our linoleum wasn't available and asking what we would like to do (replace vs. repair). I stated I needed to discuss with my wife, and then called them back later that day. Today is now 04/22 and they have not returned my calls nor answered when I have called yet again. Paying $3000+ for a bedroom set we had hoped for a slightly better experience and definitely better quality. We can say without doubt we will never shop at Ashley again and will be sure to inform anyone we know to avoid Ashley at all costs. This all could have been avoided if someone had simply allowed for the drawers to be fixed after the initial delivery.

Great service from the manager Young really appreciated his patience and help with expediting our delivery. Thank you Young and Ashley.

Manager Young has gone above and beyond to ensure we had the greatest furniture experience! Highly recommend!

We had been furniture shopping for a few months and just couldn’t find what we were looking for. Stopped at Ashley after going to a couple of other stores and was greeted by Megan. Couldn’t have asked for a better experience, she was friendly, professional and listened to what we were saying and found us the perfect set up within minutes! Highly recommend Megan!

Had a great experience with Megan T. She helped us with all of our questions. We were able to find exactly what we wanted and got it delivered promptly. Don’t waste your time at lazy boy or furniture mart. They are willing to work with people on delivery and prices are way better than others in area!

Megan Thieme was a big help to me. I really appreciated how she let me take my time. She was very kind and she gave me the best deal she could I am definitely a fan of Ashley furniture and will be doing all my shopping there.

Went in today to purchase a couch. We worked with Megan and she was amazing!!! I had one in mind walking in, but Megan, noticing that we had three sons with us and, pointed us in a better direction. She was honest and explained to me my better options as far as durability and fabric type that could withstand our growing boys and their messes! Very excited to receive our couch in less than two weeks!!!

I recently bought a new living room set, and Megan was very accommodating and patient. I kept changing my mind, but she didn't rush me. She answered all of my questions and printed up the pieces I was considering so that I could think about them before deciding.

I purchased my recliners in March 2019. I was advised that the platinum protection plan would cover mechanisms. I realize the changing port is not exactly what makes the chair recline but its apart of it. Now it doesnt work and its not covered in the plan i purchased, imagine that!! I spent a lot of money on my furniture and 2 years later something isn't working or covered.

Very friendly and knowledgeable staff from our experience. Very clean and bright setting to view their selection.

Amy was great! We were buying a new couch and couldn’t make up our mind right away, but Amy was so kind and helpful and always made sure we had everything we needed, yet wasn’t hovering over us! Great experience!

We love our recliners!! Megan Thieme was wonderful to work with. Very pleasant and answered our questions and concerns . Was very impressed how smooth our time there went! Great deals too ! Thanks Megan for working with us! Bruce and Nancy

Megan was amazing!!! She was able to answer any questions we had and then some! She definitely knows what she's doing and has a great attitude about it. I'm excited to buy more with her help in the future!

Our experience with Ashley has been great. Our sales consultant Megan helped us to get just the items we wanted and the customer service has been above and beyond. Thank you Megan and thank you Ashley! I am enjoying my office chairs and our little one is excited about her new bed. 5 stars all around.

I've always loved Ashley Furniture my living room set is from there and I just purchased a mattress and king bed from Ashley Furniture with the help of Mr. Young Shreves what a great guy he was so helpful and nice I truly appreciate everything ❤ and thanks to Mr.Robert Dowd you are awesome thanks for a quick and easy process.

My name is Ed Grothus, not sure why my son Bradleys picture is up there. Absolutely rock star sales lady Megan. We purchased 4 pieces of Stoneland furniture from her and she price-matched every item from a competitors online store ad in Des Moines. This purchase was done on a very snowy day when the store was closing early at 1pm. Very friendly staff and great store.....Ed

I worked with Young and Tom on my furniture needs. They came up with the perfect match for my home. They were both very professional and made my furniture buying experience very pleasant. Great people and great prices.I recommend them to all of my family and friends.

Ashley Furniture saved the day!! With just a few days until my due date with our first baby, we were still waiting on a nursery rocker/recliner from another company that was supposed to have arrived 3 months ago. Feeling anxious about not having anywhere comfortable to nurse the baby, I went out on a mission looking for a chair that I'd be able to purchase and take home within the same week. Jay at Ashley helped me find the PERFECT reclining rocking chair, on clearance! When he looked it up and said it was out of stock, I knew my luck was too good to be true. He saw that I was disappointed (and nearly 40 weeks pregnant) and made a call to his boss to see if we could take the floor model. Sure enough, he said yes!! Now I have the perfect chair to nurse my baby in, and am feeling so much more ready for her to come! Thank you Jay & the Ashley Furniture team!!!

Went to Ashley Furniture again today, they were so busy but Megan found us quickly. She was very helpful, made sure we needed, polite, funny and efficient. Thank you Megan. Can't wait for a good nights sleep on our new bed. We will be forever customers.

Pretty disheartened as we were looking for products made in the US specifically and to no avail. We did end up gmfindinf what we were after at a local Amish store there are some good looking pieces of furniture but from past experiences here, our furniture really started to decline after the one year warranty was up and replacement parts were astronomical. After combing the original cost and replacement costs, we could have purchased a true quality product made here in America and this time we have

No pressure from sales staff. Nice furniture.

This is the best Ashley store I've ever shopped. The staff is friendly and helpful without being pushy. Update - just went back for some new pieces to update a room. As always we had excellent service.

My Sister and I spent the day shopping for a new fireplace entertainment stand for a Christmas present to our parents. Upon arriving at the store we were greeted by Megan Thieme who helped us find the perfect one! She was incredibly nice, professional, an overall great person to work with, and definitely a great asset to Ashely Furniture. She was not high pressured at all, had no problem answering any questions or looking up anything for us. We came to the store a total of three times as we were shopping around trying to find the best deal and overall the best fit for our space. In the end we could have gone with a cheaper option, but spending a little extra money for the far better quality piece, and most importantly, the great customer service, was a no brainer after working with some other people at different stores who did not care or show the professionalism Megan showed. Everyone we encountered at Ashley was super nice, friendly and helpful and we are grateful for their help. Thanks again Megan for your outstanding customer service, I would recommend you and Ashley Furniture to anyone!

First time shopping at Ashley (Davenport) and Megan Thieme was amazing! She gave us space to look but was also so helpful and accommodating. She really made the experience enjoyable. We will be back because of her!

I was so pleased with the level of customer service I received. I live in Chicagoland and Bobby helped me purchase a couch over the phone for my mom who lives in Bettendorf. Everything was sold out online, I&'m happy they made it so easy for me to purchase an item from the store. And I&'m happy with the price I got too.

I was so pleased with the level of customer service I received. I live in Chicagoland and Bobby helped me purchase a couch over the phone for my mom who lives in Bettendorf. Everything was sold out online, I'm happy they made it so easy for me to purchase an item from the store. And I'm happy with the price I got too.

Megan Thieme is the person that you need to go to when looking at furniture as she was very helpful and attentive to our needs.

Great staff and customer service.

Have gotten a lot of stuff from here. The lady Megan that helped me today was very friendly and helpful. Thanks again!

Ashley did it again. We revieve a coupon in the mail for $50.00 off any order over $100.00. No whwre on the coupon does it state excludes anything, just $50.00 off a $100.00 purchase. We arrive atvthe store with cpupon in hand, with the goal of purchasing lamps for our new home. Salesperson comes up and asks us how she can help. We explain to her we have a coupon and would like to use it on some lighting for our home. We know we can not use the coupon online as that is clearly stated on the coupon. She allows us to look we find a set of lamps we like we tell the salesperson we would like to purchase them. She takes them to the counter rings us up after 10 minutes of having log in issues with the computer. She tells us our total, we remind her of our coupon, she pjones someone asking if we cannuse the coupon. The person on the other side of the phone line states we can not use it on accessories. I ask for the coupon back. I read and reread the coupon inform the salesperson no where on the coupon does it state that. She asks if we still want the lamps and i say no and walk out. Final draw for Ashley furniture, after having no customer service again. We have a house to fill with furniture, we have spent a couple of grand thus far with Ashley, after this no thank you. Lazyboy will continue to get our business, a bit higher pricing but great quality furniture, on time delivery and overall great customer service.

Have always bought furniture through Ashley. With last order bought 2 bedroom sets with mattresses even. Purchased a furniture protection warranty with Guardian. The cost was 300. Warranty was to cover everything. Even water damage to wood. Unfortunately my daughters furniture in her room got damaged. Guardian claimed since our purchased they have changed their policy. Spoke with manager Young at Ashley and regional manager Tom on what Guardian was doing to me. Young called me and said we have credit your account for the loss of the 2 dressers Guardian is refusing to cover. Plus they refunded me my 300 for the warranty I purchased. Ashley went above and beyond for me. I will always purchase furniture there. I also was given 40% off the dinning set I decided to purchase when I went in to replace my daughters bedroom set. 5 star business! Amazing customer service.

I went to every place in the quad cities and ended up working with Mariah at this location. She might be new but she knew her stuff. Helped me find a living room set after a house fire. Her and the manager Young (weird name/cool dude) were great to work with. I won't go anywhere else for my home needs.

We purchased a bed and bedroom set from Eric Curtis. He was very patient with us and thoroughly explained everything. Exceptional customer service. Highly recommend!!

Mariah Martin was the sales person who helped us. Could not have had a better experience. She was knowledgeable, funny, and patient as we looked at multiple recliners before finding the perfect one. Would recommend her for a great experience and the store for having a great selection.

Our entire house is furnished with Ashley products, so we have had the opportunity to meet quite a few salespeople ranging from excellent to not so stellar. We were very pleased with the service we received from Bobby Dowd. Bobby was patient and professional with our most recent purchase of a bedroom set. I would have to say our experience with Bobby is one of the best experiences at Ashley to date.

I really loved the furniture I picked out on 8/28/20. I was told I it would be dropped delivered on 9/9/20. I called and checked on the status and apparently they said it was never scheduled for delivery. So now I have no furniture and the next delivery 9/23 or find someone to pick up. So disappointed this will most certainly be my last interaction with this store.

Megan Thieme (at the Davenport Iowa store) is an absolute rockstar! She has gone above and beyond with communication about our furniture during this crazy time right now. She has been readily available to answer all questions (even the dumb ones LOL) and when we went in to schedule the delivery of our family room furniture.....we walked out purchasing a bedroom set too, she is that good! There was not pressure but it was something we were needing and the price was right. If you visit this store I would definitely work with her, she will be our consultant from her on out.

Great prices and great salesman, however overall communication has been poor to nothing. Ordered many pieecs for our new home. We were told a date when the furniture would arrive, with the understannding of CoVid, we knew it would be longer. 6 weeks tovthe date we were suppsoed to get the furniture, no phone call or returned calls to the messages we left. Went to the store confronted the salesman and he was very apologetic. Returned our delivery fee and delivered the pieces of furniture that were in. We were given another date to when the rest of our furniture would be in. Delivery robo called stating furniture would be dleivered in 10 15 minutes.....Delivery guys show up with only 2 of the 4 pieces, delivery guys give info stating we should have received a call. Bottom line, Ashley will take your money and forget about the customer, they provide no communciation or keep u informed as a customer to what is going on with your furnitute. We understand there are back orders and with the pandemic deliveries will be slow, with thatbin mind do not give delivery dates and assurance furniture will be there.Goingnon 10 weeeks and still dont have our complete sets.

Great service! Great prices! Great quality! Definitely recommend this place make sure you ask for Young he will get you taken care of with some great prices!

We worked with Megan Thieme at the Ashley Home store in Davenport. She was very helpful, friendly, and knowledgeable. A great shopping experience, and we were able to get some great deals.

Megan rocks!!!

I never give online reviews, but Jay at Ashley's warrants one! He provided fantastic service when I began looking at couches for my new home. I made an error in measurements and unfortunately wasn't able to fit the sectional I purchased by a couple of inches after waiting a few weeks for it ship in. I called to give him the bad news, and Jay immediately had me come into the store and helped find a perfect replacement that was already in shop and ready to deliver. Even though it was my mistake on the measurement, he factored the expense of the initial couch into the replacement. I plan to come back to this Ashley for future furniture shopping because of Jay's great customer service!

We came in to Ashley looking for a sofa, we were met by Young Shreves. He was so helpful and made us feel right at home, offering us choices and giving us ideas to what we could purchase. We purchased a sofa but it wasn't a good fit for us so went back to Ashley and Young was incredibly helpful and we changed the sofa. Thank you. We ordered bedroom furniture, again with the help and expertise from Young. He kept us informed on delivery times and nothing was too much trouble. We have been back in to Ashley to get lights and bedding and again Young helped us again. Always have fun. Great experience. Thank you.

Only ask for Young. I almost went out of town after calling all the furniture stores in the QC and even after speaking with the rude sales manager over the phone at Davenport Ashley twice prior a day before I spoke with Young. We needed ASAP bc I let my husband pick furniture for once bc “he never gets to pick”. Well, we ended up with a cute but rock hard sectional he bought online. So bad our tiny dogs wouldn’t even touch it. LBVS! I almost bought from the coralville Ashley store, until I tried one last call and spoke to Young who was extremely helpful with sending pics and answering my questions. I found the one I wanted with his help and bought it right away over the phone bc no one wants to risk 3 toddlers in a furniture store. I even paid the asking price (Which never happens). I didn’t even attempt negotiating, bc I felt he deserved any and all the commission of the sale for jumping to the challenge when I asked him to work out of the box. If nothing else for his kindness and work ethic which made up for the sales managers lack of respect and human decency you would expect to receive when trying to spend your husband’s money, especially during a pandemic. Hopefully, the sales manager will take notes from Young bc Most, women will pay whatever it takes to be comfortable and the bonus of keeping the “picking” status of the home. Not to mention most men will spend whatever it takes to keep their wives from complaining and nagging at them after a long days work.

Finally, about to receive my couch tomorrow so I cannot speak about the delivery process. However, my time with Ashley has been frustrating. I went into the Ashley store about 7 weeks ago and they had great deals on their couches (almost all of them were 40% off) so I purchased one. The salesman gives me a 2-4 week ETA and all was well. 4 weeks pass, and I haven't heard anything from Ashley. So I have to call THEM and they tell me they have no idea why the salesman told me 2-4 weeks it should have been 3-5. Another week goes by so its the end of the 5th week. Guess what? Once again didn't hear anything so I call them. Turns out that the manufacturing facility is bottle necked and they tell me Mid-July, but there is a shipment coming in later that week so it could be in soon. Just to segway off of that statement, it was almost as if they had no idea what was coming in on their delivery trucks, like it was a guessing game and a surprise to what furniture they were getting. In this day and age I don't see how they couldn't know what furniture they are receiving on a delivery. Turns out my couch was on that delivery and I should get it tomorrow. My main issue is that Ashley never once reached out to me to let me know that the ETA is going to be longer than what I was told and that I always had to reach out to them. Not good customer relations if you ask me. I also understand a pandemic is going on and that wait times are longer, but instead of just repeatedly telling me one more week I would have been happier being told a longer wait time from the start rather than just telling me one more week.

Finally, about to receive my couch tomorrow so I cannot speak about the delivery process. However, my time with Ashley has been frustrating. I went into the Ashley store about 7 weeks ago and they had great deals on their couches (almost all of them were 40% off) so I purchased one. The salesman gives me a 2-4 week ETA and all was well. 4 weeks pass, and I haven't heard anything from Ashley. So I have to call THEM and they tell me they have no idea why the salesman told me 2-4 weeks it should have been 3-5. Another week goes by so its the end of the 5th week. Guess what? Once again didn't hear anything so I call them. Turns out that the manufacturing facility is bottle necked and they tell me Mid-July, but there is a shipment coming in later that week so it could be in soon. Just to segway off of that statement, it was almost as if they had no idea what was coming in on their delivery trucks, like it was a guessing game and a surprise to what furniture they were getting. In this day and age I don't see how they couldn't know what furniture they are receiving on a delivery. Turns out my couch was on that delivery and I should get it tomorrow.My main issue is that Ashley never once reached out to me to let me know that the ETA is going to be longer than what I was told and that I always had to reach out to them. Not good customer relations if you ask me. I also understand a pandemic is going on and that wait times are longer, but instead of just repeatedly telling me one more week I would have been happier being told a longer wait time from the start rather than just telling me one more week.

Megan Thieme was great! Very efficient and easy to work with and helpful insights and ideas.

Great service jeff was great help explaining everything and giving us the best price out their highly recommended

Just stopped in for a pickup of an order for our daughter and husband. Very pleasnt staff member greeted us upon arrival and was very quick in retrieving our order and loading it for us. We had a very enjoyable time.

(Translated by Google) They are excellent to sell, but try to ensure that everything is fine because the customer service is terrible! When it comes to the fact that you received something wrong, they clean their hands and nobody wants to solve! I've been trying to solve for more than a week and from the store they pass you customer service and customer service to the store! After you sell yourself, nothing else interests you! Not to mention that I had to wait more than a month for delivery for them to bring the wrong things! They are excellent to sell, but try to ensure that everything is fine because the customer service is terrible! When it comes to the fact that you have received something wrong, they clean their hands and nobody wants to solve! I've been trying to solve for more than a week and from the store they pass you customer service and customer service to the store! After you sell, you are no longer interested in anything else! In additional I have to wait more that 1 month to get my wrong delivery !!! (Original) Para vender son excelentes, pero procura que todo esté bien porque el servicio al cliente es malísimo! Cuando se trata de que has recibido algo incorrecto se limpian las manos y nadie quiere resolver! llevo más de una semana tratando de resolver y de la tienda te pasan a servicio al cliente y servicio al cliente a la tienda! Después que te vendas ya no le interesa nada más! Sin hablar que tuve que esperar más de un mes para el delivery para que trajeran las cosas incorrectas! They are excellent to sell, but try to ensure that everything is fine because the customer service is terrible! When it comes to the fact that you have received something wrong, they clean their hands and nobody wants to solve! I've been trying to solve for more than a week and from the store they pass you customer service and customer service to the store! After you sell, you are no longer interested in anything else! In additional I have to wait more that 1 month to get my wrong delivery!!!

Our salesperson megan thieme was the most pleasant person we had met when looking for furniture. Got us everything we needed and was very helpful.

Lots of furniture to choose from. Service was prompt, knowledgeable and friendly.

If your going to leave your flag up over night please put some light on it. Very disrespectful to all of us that are retired or currently serving our country.

Megan T worked with us today. She was extremely patient and helpful. Really made the process easier on us. Will be coming back in the future!

The 2 guys that delivered the couches unnecessarily took apart our slider door as. Broke the lock on it. It&'s a brand new house. Beyond pissed.

The 2 guys that delivered the couches unnecessarily took apart our slider door as. Broke the lock on it. It's a brand new house. Beyond pissed.

Great customer service. Received the television stand today. I will need to contact the store. The stand is longer than the one I ordered. Plus there is a scratch and 2 gouges. Otherwise it's a very nice piece.

Treated very professionally would recommend best furniture store in Quad Cities!!!!!

Wow Megan T was so fantastic to me I was very picky and sooooo undecided my family member's got sick of me and went out to the car to wait. However Megan continued to work patiently with me and my many changes. Thank you Megan your lunch is on me for your amazing creative idea's given to me I only came for one item but left with many due to megan being the awesome sales woman she is. Thannnnnnnk you Megan my home is going to look beautiful thanks to you. By the way all the woman in there dress very nice looks like a fason show you go girls

I recommend this store in Davenport, IA to anyone looking to find quality furniture at a great price. We had a horrible experience online with corporate and Ashley HomeStore @ Davenport, IA made it right!

UPDATE! Just got done talking to Young Shreves, store manager at the Davenport store and he was able to resolve this problem for us in a few minutes. We now have the exact furniture we wanted, ordered through our local store along with the backing of a truly wonderful sales and support team. Thank you to Young for his gracious assistance and exemplary customer service! We ordered a $3000 bedroom set online because the store was closed due to COVID 19. What a mistake! The nightstand arrived via UPS, in a Penske truck with a driver who couldn't get it off the truck because it was too heavy and she didn't have a dolly. Then we find out the top corner is smashed. We have spent three days on the phone trying to resolve this situation (3 1/2 hours so far, still holding). Have talked to five people who have promised to get us to a manager. We've been disconnected twice, have gotten no response to the email they requested with pictures of the damage and are no closer to resolving this situation than we were three days ago. Waited all day yesterday for an online response to our text, were promised an agent would be right with us but literally 13 hours later, no response. Other stores usually are sure to get a call back number, or check back with you when you're on hold. I am furious! Thinking about cancelling the rest of the order after hearing others issues with damaged furniture.

Awesome experience with Megan T. She was very accommodating and we were able to make a great purchase because of her knowledge about the products. We will return for future purchases.

The best furniture around, worth the wait!!!

Had a the best shopping experience!! Megan Thieme was our amazing sales associate. She really listened and helped us find the perfect living room set that fit all the family needs. When our home needs new furnishings again ,we definitely will be stopping in to see Megan at Ashley furniture .

My wife and I bought a living room set at Ashley in Davenport; Megan helped us through the process, and was a great listener to help find what we needed. I cannot tell you how great the prices were with high quality, compared to other stores—especially on Elmore, and how easy the process was. Megan was patient, answered every question, and made sure we had exactly what we were looking for. We will be back!

Helpful staff

Had a great time here today. Would definitely recommend and will be getting all my future furniture here today.

Sales person Megan was awesome but communication as a company is lacking. We were suppose to have a sectional, ottoman, a couch, and another ottoman delivered. All were in stock (which was a big deal and didnt order a different couch because it was back ordered) and spoke to a delivery scheduler while in store. Scheduled delivery for 5 days later as it was the soonest they could deliver. No worries right?... come Wednesday we get a call. One of the ottomans is not in stock and wouldn&'t come in until the following week. Okay... that&'s fine I guess as long as we get our couch. Well, delivery truck showed up and there were two ottomans and one couch. The other couch (sectional) not on the truck. When questioning the delivery guys (one in particular) he said &"you can call them when we are done-we are a long way from home and want to finish&". The other two gentlemen were very nice but Father Time (as he will be known) was rude. Get a different job if you don&'t like it. They showed up in a enterprise truck and basically contracted out by Ashley Furniture. We called the store and customer service to get an answer as to what happened. One person said it was damaged upon arrival and another person said it missed the transfer. We called both Friday and Saturday and was told the person that knew what happened would return Monday. I am surprised for Ashley being such a big company that they rely on ONE person to know anything. God forbid if they were sick or quit, then they would really be in a pickle!We get a call today and the couch is getting transferred from the warehouse but the earliest delivery is Saturday-- so it takes almost two weeks for an &"in stock&" item to be delivered. Each person we spoke to were nice enough but there was no resolution-- spending thousands of dollars in a store that will happily take your money but not deliver on their promise. If you are okay with this, then I highly recommend them. If not- maybe try someone else not affiliated with Ashley Furniture.

Sales person Megan was awesome but communication as a company is lacking. We were suppose to have a sectional, ottoman, a couch, and another ottoman delivered. All were in stock (which was a big deal and didnt order a different couch because it was back ordered) and spoke to a delivery scheduler while in store. Scheduled delivery for 5 days later as it was the soonest they could deliver. No worries right?... come Wednesday we get a call. One of the ottomans is not in stock and wouldn't come in until the following week. Okay... that's fine I guess as long as we get our couch. Well, delivery truck showed up and there were two ottomans and one couch. The other couch (sectional) not on the truck. When questioning the delivery guys (one in particular) he said "you can call them when we are done-we are a long way from home and want to finish". The other two gentlemen were very nice but Father Time (as he will be known) was rude. Get a different job if you don't like it. They showed up in a enterprise truck and basically contracted out by Ashley Furniture. We called the store and customer service to get an answer as to what happened. One person said it was damaged upon arrival and another person said it missed the transfer. We called both Friday and Saturday and was told the person that knew what happened would return Monday. I am surprised for Ashley being such a big company that they rely on ONE person to know anything. God forbid if they were sick or quit, then they would really be in a pickle!We get a call today and the couch is getting transferred from the warehouse but the earliest delivery is Saturday-- so it takes almost two weeks for an "in stock" item to be delivered. Each person we spoke to were nice enough but there was no resolution-- spending thousands of dollars in a store that will happily take your money but not deliver on their promise. If you are okay with this, then I highly recommend them. If not- maybe try someone else not affiliated with Ashley Furniture.

They lie to your face about what the warranty will cover, and then when you try to use the warranty they tell you that it is not covered.

Lot's of selection, staff very helpful

Very honest and upfront with pricing. Excellent customer service

We had a great experience at this location. We were looking for a new couch, and Bobby was very helpful in helping us decide on which color and configuration. We even added on a bit and found a new bookshelf! We will be back for future purchases, as Young and his staff made us feel welcomed and at ease in such a big purchase.

Cheap furniture. Will never buy anything from them ever again. Go anywhere else to buy furniture.

I had purchased my bedroom Set from the Moline Ashley furniture only to never get the furniture and find out it was on backorder. I then went to Elmore location and was helped by Young Shreves. Young was able to help me and get my furnitures delivered within four days of my order. Great customer service. I highly recommend Young at the Elmore Ave Ashley Furniture location.

good service

Young was so helpful, showing my boyfriend and I multiple mattresses, answering all of our questions, and working through the payment with us. I highly suggest stopping in to see him if you’re considering a new mattress or have any questions!!

I worked With Young and I’ve never had a better customer service experience. He was quick with all my answers and wasn’t pushy to make a sale. I would trust him to work with my mom or grandma! He Listened really well and found exactly what I wanted. I can’t wait to buy from him again and will absolutely be giving him all my business moving forward.

Awesome store and amazingly helpful staff. I'll be back when needed hopefully not for awhile. Lol. But I would definitely recommend shopping here, Young helped with perspective when it came to what I didn't think of. Luckily we had space for the long sectional.

Love love loved my experience at Ashley furniture in Davenport. Young and Alissa were very friendly and answered all my questions. Alissa made me feel so welcome in the store. Young was very knowledgable and the transaction was seamless. I appreciated their flexibility! Will be back for more!

Outstanding furniture store! The manager, Young Shreves was very helpful and does a great job with his store. Always very nice furniture at a fair price! I plan to go see Young and his staff at this store whenever I need new furniture. I highly recommend it!

Found the newest technology in a recliner, just released in the store yesterday! Bluetooth speakers, wireless cellphone charging and super strong leg support. Brandon helped us get the chairs we needed at a great price. We will be back for more furniture in the future!!

My salesperson, Jay did a great job in helping me with my purchase Excellent selection and reasonable availability

I have been there recently on two separate occasions seeking a new sectional for my living room. Out with the old in with the new! Both of the employees I encountered were fantastic! (Bobby and Young). Not only did they help me narrow down the one I'm going to get (Nantahala) they also made sure I knew I had options for colors which I didnt even realize! I'm so excited to pitch this garbage in my living room and get my new set! You will not be dissapointed , great selection and AMAZING customer service! 5 Stars all the way!

If your in the market for furniture at great prices & great sales staff stop here! Young Shreves is the manager & gave us exceptional deals!

I had a nice experience with Young Shreves. He was nice and helpful without being too pushy. -Amy

Young is super helpful and really listens to you. He makes sure you get exactly what you are looking for and goes above and beyond to help you find it.

Love my new couch that Brandon sold us. It fits perfectly and is so comfortable.

Young Shreves was amazing to work with, very knowledgeable! Very helpful and not pushy at all!!

We highly recommend this place for everyone! We purchased our couch from the Davenport, IA store. We had an amazing experience here! Our sales lady, Catie, was awesome! I hope I spelled her name right. We got a great deal on our brand new couch. They price matched with a different store and we got our couch for nearly half the price. Even the delivery guys were super nice and polite and even took the time to pay attention to our dogs which means a lot to us. Thank you guys so much! We will definitely be returning to this store in the future!

Great customer service, great products. I Reccomend Ashley Furniture for all your home needs.

Ashley furniture off Elmore is our go to for our store furniture. Not only is the quality superior to most other shops but the price is absolutely unbeatable. We ordered 3 couches for our gaming lounge in our shop and have received nothing but positive reviews from our customers on comfort and quality. A couple have actually went and purchased the same couch set for their own home! The manager Young takes care of us everytime we come in the shop. We wouldn't take our furniture shopping anywhere else! Go to Ashley's and ask for Young. Tell him Yoshi sent you!

Nice selection and friendly staff. Our sales guy Jordan H. was great.

Good service. Just couldn't find the sofa l wanted.

Bought a sectional and two recliners from Ashley. Was told 2-4 weeks delivery time. They didn't show up for 6 weeks. When they did show up the sectional had a HUGE tear down the arm of it. My salesman said they'd have to get a new one made and would take another 2 weeks. When the furniture showed up, it wasn't packaged in any plastic, or boxes. It was even dusty when they brought it off the truck. My wife ordered a cabinet to match the furniture online. It just arrived today, and has also been damaged. A huge chunk of wood knocked off by what looks to be a the size of a metal bar. So 2 orders, 100% damaged products. 2 Thumbs down.

My husband and I stopped in looking for a sectional couch and a few other things. Alyssa was just inside the door to greet us with a friendly smile and warm hello. We told her what we were looking for specifically, and she knew the store so well she had a few options in mind for us to look at, and took us around to see them. Never pushy and very nice. Even gave us time to ourselves a few times to talk alone. We left the store to look at some other places but ultimately loved the choice Ashley Furniture had. Stopped back the next day and we asked if it was possible to move a couple pieces around so we could see how they looked together and Alyssa was very accommodating. We absolutely loved our shopping experience with her and how genuinely caring and kind she was.

Good during the sale. Very difficult to work with after the sale. A month late on delivery for 2 couches.

Havent been in this store for years and we were pleased to run into Mr. Young Shreves again! Great service and prices! -B

Absolutely the best time shopping for furniture with Young Shreves he was so helpful and professional! He really knew his products. When I asked about the higher end of Ashley furniture like dove tail drawers he showed exactly what I wanted. Also funny and polite! Help us pick out everything! I highly recommend asking for him! He won't let you down!

Young was very helpful and enthusiastic to help us find the perfect couch for our sons apartment. 10/10 would recommend shopping here and asking Young for advice.

When working with Store Manager, Mr. Young Shreves, of the Davenport, IA location, we were so pleased with the amazing customer care in ensuring all was taken care of for our sofa order. We highly recommend the great service we received at this location!!

Horrible is all I can say. We were given time of 2-4 weeks for Delivery from the time of order. Its 2 days left to complete 4 weeks and the furniture has still not hit the warehouse. Its amazing to even talk to the sales guy who tells me he is not sure why its taking so long. Cancelling my order with store. Will never ever step foot here again.

Horrible customer service, be careful they judge you at the door.

Very friendly and a great selection.

I'm not going to list my sales person's name because I don't think it's his fault. It's very annoying to be followed throughout the store and not be able to shop on your own. Plus, the order was never placed and now I have to wait another week to get it. Maybe. Invest in technology (to fix the order issue) and change your sales process and I might try Ashley again.

Brandon Griffin was a great sales associate to work with! I would recommend him to anyone! Great job!

Brandon was very helpful!!!! Great experience

They were able toprice match online price. Bill is great.

I went to Ashley Home store on Elmore Avenue to buy a hide-a-bed couch for my loft apartment I paid $800 with delivery fee cash money I moved into my apartment on Friday they were to deliver on Saturday when the delivery team showed up they refused to take it off the truck because there was stairs and they said it wouldn't fit in my elevator without even giving it a try so I call Ashley HomeStore to get my refund and they're telling me I have to wait a week for them to send me a check through the mail ridiculous so now I get to sleep on the floor for a week and they don't seem to care at all

They had the pieces we wanted at a reasonable price.

Great experience. Sanjeeta is the best!!!

I worked with Jamie, she was very helpful and gave me space when needed. Very efficient and personable!

If I could give less than 1 I eould

I purchased furniture from this store, during the delivery there was unfortunate damage caused in my home by the delivery personnel. I was immediately made to feel as though everything was going to be taken care of by them, that same day, after speaking to their direct manager. Over the next 10 days I was given the run around by EVERYONE employed by Ashley Furniture, customer service, management in the store, management outside of the store. I was eventually compensated after 10 days, I am amazed that I was finally compensated, however after the nightmarish unnecessary experience I was put through, I would NEVER recommend to anyone to shop this store, or any of their stores. If you read any reply that they might attach to this review about them being sorry about my experience, you can believe me that they are lying. They made my furniture buying experience with them, the worst I have ever had.

Only person who greeted me was at the door when I enter the building was looking for a table to sit next to my furniture was walking around with a tape measure. You would think a sales person would ask if they could help me but they were all too busy sitting around talking or staring at their phones so I ended up leaving and took my business to furniture row which I really didn’t want to go their but I don’t feel my money was wanted here.

Professional and courteous!

Beautiful stuff the sales man was a creepy dude tho

Amy Emery at the Davenport IA store was terrific to work with (adjustable bed)! In addition, the delivery fellows, Jamie and Rob, were awesome! Another store in town couldn't get the same type of bed into my apartment so they took it back. Wouldn't even try to turn it around so they could get it in. It took them over an hour to decide they weren't going to bring it in. The district manager even came over to check out the situation as they had 2 others they couldn't get into homes that day. Something is wrong with this picture! Anyway, Ashley Furniture people are the best! A big thank you to them! PS. They were on time and very courteous as well!

Amy Emery at the Davenport IA store was terrific to work with (adjustable bed)! In addition, the delivery fellows, Jamie and Rob, were awesome! Another store in town couldn&'t get the same type of bed into my apartment so they took it back. Wouldn&'t even try to turn it around so they could get it in. It took them over an hour to decide they weren&'t going to bring it in. The district manager even came over to check out the situation as they had 2 others they couldn&'t get into homes that day. Something is wrong with this picture! Anyway, Ashley Furniture people are the best! A big thank you to them! PS. They were on time and very courteous!

Awesome selection, Jamie Very helpful. Helped me narrow down pieces to fit my furniture needs. Ask for her assistance.

Salesperson, Sanjeeta, was very nice and helpful. However, we learned that Ashley Homestores are franchises. Therefore our plan of making a purchase and having it delivered in New York was not possible; disappointing.

Scott was our representative and was very helpful in getting our sectional couch!

I was met at the door when I came in by a very nice man that helped me find what I needed. He was knowledgeable, pleasant and very helpful. I will be back when I need something else and will reccomend him to family and friends.

Eric Kaldahl was a great help to us in finding the right ones for our budget! He was attentive but not pushy. We will definitely be back!

Dell did a fantastic job helping my parents find 2 new power recliners for my mom's upcoming surgery! He even understood when we went to a few other places and eventually came back to Ashley because nothing could beat their deals! They eventually decided on a power loveseat and couldn't be happier! Would definitely recommend Dell when looking for any type of furniture for your home!

Dell Allen is the man to go to helps a lot with the best deals.

Sanjeeto was our sales woman and she was sweet, helpful, and awesome. We purchased 2 couches for a great price, and would definitely buy from Ashley again.

I RESEARCHED THE RECLINER FROM ALL RETAILERS IN DAVENPORT I FAVORED. ASHLY BECAUSE THEY HAD THE BEST SELECTION. ALL REVIEWS POINTED ME TOWARDS THE BLAIRSTOWN POWER ROCKER AND RECLINER. IT HAD A 4.8 OUT OF 5.0 FOR 27 REVIEWS. I ORDERED IT AND PAID FOR IT. I WAS A LITTLE SUPRISED THEY CHARGED FOR DELIVERY AND SETUP. HOWEVER I AM RECOVERERING FROM SURGERY SO I HAVE NO OPTION. THERE IS A LONG 2 WEEK WAIT UNTIL DELIVERY 6/27/19. DOING A REVIEW RIGHT NOW THAT THE EMAIL REQUESTED IS PREMATURE. WHEN I GET THE RECLINER IN MY RESIDENCE I WILL REVIEW THIS AGAIN. 6/27 delivered. Very comfortable and easy to use. Seems well built. Very happy.

Dell Allen was very helpful, professional, and made for a pleasant buying experience.

Great, love it! Nice and kind people who make you feel like your at home.

I had a great experience at the store. I visited three other stores before going to Ashley. let's just say it did not go as well as here. The staff was friendly down to earth and professional. Jamie was helpful in making decisions. I highly recommend this store.

Dell Allen was very helpful, answered all of our questions, didnt hover over us but was there when we had questions. Overall very pleasant experience and we bought the sectional that we really liked, sectional was customizable to our need.

I received my furniture an absolutely love it. The entire process of picking out my new furniture, to having it delivered was awesome. David Dowell, who was the gentleman who helped me when I went to pick out my furniture, called me after it was delivered to see if everything went okay. What great customer service. The people I spoke with about my delivery at the corporate office in South Dakota were super helpful and so very nice. The delivery guys were very nice also. Everyone was so helpful. I highly recommend Ashley Furniture. Make sure you ask for David Dowell when you go in. You won't regret it. In a world where kindness and common courtesy can be hard to find, it was a real pleasure to deal with such nice people at Ashley Furniture. And a special thanks to David Dowell, you were wonderful and I'm 100% satisfied. Thank You so very much!

After having a house fire, I needed to replace literally EVERYTHING. From rugs, to beds, to end tables, you name it. I went to a few different local, and even big name stores, and ultimately ended up at Ashley. Erich and staff were/are AMAZING. After telling them my story, he made sure that I got exactly what I wanted, at prices that were almost too good to be true. He never tried to upsell anything, and actually, talked me off the ledge of a couple of things that weren't necessary. He actually took the time to get to know me, and my likes/dislikes and from there, I will now have a furnished house of furniture that I LOVE. I cannot even begin to tell you what a weight off of my shoulders this has been. When you are so overwhelmed, it's nice to have a "big" store actually care, and go that extra mile for you. I'll never go anywhere else!!

I am giving Jamie 5 stars. She helped me decide out of 3 different sectionals, which one was right for me. Back and forth I went, she was very patient and accommodating, while measuring and pricing. I even texted her the next day with additional questions. I came in today and completely changed my mind and went with something totally different. She was absolutely the best and never once made me feel like I was a nuisance. I would definitely recommend her as a salesperson and will be back the next time I am in need of furniture! Thank you Jamie!!

Dell Allen was awesome - gave us bottom price right away no games.

Eric Curtis was able to get us hooked up with an awesome new bedroom set and end tables for our living room! Thanks so much, and we can’t wait for our delivery!

Dell was a great salesmen he didn’t push us at all gave is the freedom of looking without following us we recommend him to anyone

Worked with a Man named Dale he was excellent!!!

Jamie was excellent! She is quick and efficient. If you go in go see her!

Expensive, but pretty stuff

Poor customer service (none) and did not have much in store for desks.

My girlfriend and I had a great experience with Bill. Not pushy or annoying like most other furniture store sales people. Answered all of our questions when we had them and price matched a couple items as well! We got some great memorial day sales and we will definitely be returning in the future when we need anything else. Thank you Bill and thanks Ashley!

Communications between salesperson and almost all of the staff was not good. Only business I’ve ever felt with where you have to call the corporate then they have to connect you to your local store

Bill Thomson thank you for your help and making the buying process easy and fast.

I just wanted to take a moment and share with you how disappointed I am with my experience with your product and Davenport Store. My husband and I bought a 3 piece living room set and was told that we would be getting BRAND NEW still in the warehouse pieces not the floor models. We also ordered a kitchen table and chairs which was on back order and the sales person said it would be in 2-4 but said normally it comes in 2. 5 Weeks later and we were still waiting so we canceled the table and chair (found the exact dame ones at Homemakers in Des Moines for about 150.00 less). We then had the "new" furniture delivered. When delivered none of the headrests on the couch or love seat worked. So I called customer service immediately and they after waiting for another sofa to arrive sent us new ones 2 weeks later. When they came to exchange them they discovered that the installers didn't plug the tops in but I still had them change them out and am glad we did. Our "New" loveseat we orginally got had a "pop" when you sat in it, JUST like the floor model one we tried at the store. (WEIRD since we supposedly didn't buy the floor model) then as the gentleman were moving the sofa out the mover said that it looked like the motor was coming loose on the couch. Now that same day I started to compare the TRUE NEW ones with the chair we still had to discover it was VERY LOUD compared to the new and that the head rest lagged when compared to the other ones. So when I called they sent a technician out who came. SURE ENOUGH the motor on the head rest is broken now too. So I am just wondering how something "new" could have so many issues? So he ordered it and has been sitting in the box waiting 3 weeks for the installer to come (soonest HE could do it, that was the first available date they had)... I emailed these issues to customer care and a week later got a email saying they would send to the local store and someone would contact me and if I hadn't heard anything to call the 1800 number....gave the store 4 days then I called the number 2 weeks ago. When I talked to them they said that the person they needed to talk to was in meetings and they would get back to me. 2 WEEKS LATER and I am still waiting! That is one LONG meeting! Sorry to say I doubt we will be using or recommending your store to anyone in the future.

To whom it may concern: I just wanted to take a moment and share with you how disappointed I am with my experience with your product and Davenport Store. My husband and I bought a 3 piece living room set and was told that we would be getting BRAND NEW still in the warehouse pieces not the floor models. We also ordered a kitchen table and chairs which was on back order and the sales person said it would be in 2-4 but said normally it comes in 2. 5 Weeks later and we were still waiting so we canceled the table and chair (found the exact dame ones at Homemakers in Des Moines for about 150.00 less). We then had the "new" furniture delivered. When delivered none of the headrests on the couch or love seat worked. So I called customer service immediately and they after waiting for another sofa to arrive sent us new ones 2 weeks later. When they came to exchange them they discovered that the installers didn't plug the tops in but I still had them change them out and am glad we did. Our "New" loveseat we orginally got had a "pop" when you sat in it, JUST like the floor model one we tried at the store. (WEIRD since we supposedly didn't buy the floor model) then as the gentleman were moving the sofa out the mover said that it looked like the motor was coming loose on the couch. Now that same day I started to compare the TRUE NEW ones with the chair we still had to discover it was VERY LOUD compared to the new and that the head rest lagged when compared to the other ones. So when I called they sent a technician out who came. SURE ENOUGH the motor on the head rest is broken now too. So I am just wondering how something "new" could have so many issues? So he ordered it and has been sitting in the box waiting 3 weeks for the installer to come (soonest HE could do it, that was the first available date they had)... I emailed these issues to customer care and a week later got a email saying they would send to the local store and someone would contact me and if I hadn't heard anything to call the 1800 number....gave the store 4 days then I called the number 2 weeks ago. When I talked to them they said that the person they needed to talk to was in meetings and they would get back to me. 2 WEEKS LATER and I am still waiting! That is one LONG meeting! Sorry to say I doubt we will be using or recommending your store to anyone in the future.

Higher-end furniture, one of many such places on Furniture Row.

I purchased a sofa late February - got a great deal! Since I am in school, I was told that I could put payments on the sofa, and it would be delivered in 3-5 weeks (which I was fine with). I was NOT told that my couch wouldn't be "ordered" until the payment was complete. Now, a month into not having a couch, I had to wait 4 more weeks for the couch to be delivered. April 3rd, the couch arrives to my apartment and it's the WRONG couch/orientation. I called the office immediately and my salesperson apologized for the mistake (I guess I wasn't clear enough with what arm-facing piece I wanted). The same day the couch arrived, I ordered the new one (April 3rd). As I write this post, it is May 14th, and I am STILL without the correct couch. I called the warehouse to check to see if the couch arrived, it did, and am confused as to why I wasn't notified the moment it got to the store (when I got a voicemail the previous week stating they would notify me immediately). Now it won't be delivered until May 23rd. I am floored with the customer service, employee-to-customer communication, and turn-around on orders. I understand these are "special orders", but waiting 3+ months for a couch is absurd.

Great looking products. They asked me to review 3 weeks before I even receive what I purchased. They told me it would be 3-5 weeks before I get it, but tomorrow is 5 weeks. I called them because they haven't contacted me and they told me it would be 2 more weeks. It's ridiculous and poor customer service. Edit: It's now been 7 weeks and I emailed their support on the 23rd of April like they requested. I haven't received an email back and my wife called our sales person who wasn't at work today but he stated "oh I thought I called you" (he didn't). I wish I could give zero stars right now. Seriously the worst shipping company I've encountered.

James Brooks waited on me. One of the nicest men I've met. I felt so comfortable with him it seemed like I've known him forever. He was so patient with me and we laughed like old friends. I would go back to this store anytime.

Salesperson good but had a tv stand makerd down when want to buy it. They said out of stock wait 4 to 5 weeks. Mgr would not sell the one there. Said may have 15 people see it want to buy. If 15 people are looking at it YOU would know it was out of stock and order a couple? Note we also had a chair and bedfoom set that we were going to purchase. That when elsewhere.

We were ready for some new furniture! Our visit was great! Ashley had so many pieces of furniture to look at! Loved it! The store was set up into living spaces which made it easy to find what we were looking for. Bill helped us put together what we needed. We spent a lot of time with him and he was enjoyable to work with!

My shopping experience at the Davenport store was very pleasant but I am dissatisfied with the lack of communication! I ordered my furniture on 2/28/19. After about 2 weeks had passed, I realized that no one had contacted me regarding the delivery of my furniture which prompted me to call. I received my my sofa about 2 weeks ago and I just received my loveseat yesterday. I paid for my furniture in full at the time of purchase and I chose Ashley Furniture because of the superb quality. I would've rated 5 stars but communication needs to be better. I waited 5 weeks for furniture which I feel is an absurd amount of time, especially when I was not informed of the furniture being on back order. Please do better with communication!!!

Staff was courteous and helpful! Mr Thompson worked very hard to answer all our questions and help us find just what we were looking for in a dining set. We choose a counter height table with six chairs and the price great with a 50% off. By the way, counter height dining is perfect for older people with knee problems. Our truck was quickly and efficiently loaded and the next day our new dining table and chairs was sitting beautifully in our home.

Good customer service

Felt like being at a car dealership. I was bombarded by everyone several times. Give customers a breather.

Don was an outstanding salesman with excellent customer service skills he was there when we needed him

Great service SAM took care answer questions and making copies for me.

Bill Thomson, the salesmen that helped us purchase our new sectional at the Davenport location did an excellent job with processing our order. We are anxiously waiting for its arrival. We will return for our future furniture needs!

Great service and facility. I actually started at a different Ashley store and was not happy with service so I figured I would try a different location, much happier with the service I received at this location. Great furniture options, great financing options available it needed. They offered 0% for 24 months. Found a couple real leather sofas and quality made tables to go with and all have a 5 year bumper to bumper warranty so I feel pretty good about recommending this place.

BEWARE!!!!!!! DO NOT BUY FROM THIS COMPANY. THEY DELIVER DAMAGED AND FAULTY GOODS AND DO NOT REPLACE THEM. ALL THE OTHER REVIEWS SAYING THE SAME ARE GENUINE. THEY DID IT TO ME WITH A BRAND NEW SOFA!!! THE STAFF LIE TO YOU, SAY THEY WILL DO THINGS THAT THEY HAVE NO INTENTION OF DOING. JULISA SANTOS LIED TO US THEN WOULDNT ANSWER HER PHONE OR EMAILS AND JUST IGNORED US!!!!! YOU COULD NOT IMAGINE HOW UNPROFESSIONAL AND DISHONEST THESE PEOPLE ARE!!!!!!!! First impression! We Walked in this massive multi million dollar store. 4 staff at the reception area were playing around and making so much noise it was like they were having a party and ignored us. We walked around the corner, 2 staff were rubbing each other as if they were going to make out in front of us and ignored us, the next member of staff we walked past was face timing with 2 phones walking around, also ignored us, the last guy we passed didnt even look up, he was sat at a desk listening to music through his earpods!!! U.S. CUSTOMER SERVICE....WELL YOU CAN STICK IT WHERE THE SUN DONT SHINE IF THATS WHAT YOU CAN EXPECT!

we came to buy a bedroom set and possibility of a living room set.not one person greeted us or offered to help us got tired of waiting on service.we have money to spend elsewhere.their loss

Update: We did receive a call about our experience and they have agreed to make it right. Happy with the outcome. Original post: I’ll start with the sales experience. I’d say we were satisfied with that part of the experience. Our sales person was courteous, knowledgeable and professional. From there it went downhill. The wait to get our furniture was 6.5 weeks when we were told 5 weeks max. The delivery was scheduled from 10 to 1 so I went in to work early and used my lunch to try to avoid losing too much time off work. That was a waste, they finally arrived just before 3:30, no calls from them. Now, 3 weeks in, our recliner is horribly squeaky and I’m not satisfied. Guess what? They have a 7-day return policy but they can send someone out to repair it. Wow! That’s customer satisfaction at it’s best! I don’t want it if it’s already having issues. That’s a good sign it’s junk. I’ll go ahead and give you my order number now since every one of your low score reviews asks the same automated response. Order #35520708

I am a disabled Veteran and I recently purchased a rocker recliner with the assistance of James Brooks, he was knowledgeable and took the time to explain all of the features that I need, I will be sure to tell my friends what a great store Ashley homestore in Moline, Il. Is.

Great deals and Sam was great too. She helped me find the perfect recliner! Will definitely be back to purchase more... Thanks!!

Didn't have some of what I was looking for but overall a decent furniture store.

I had the WORST experience with Ashley. If I could give them negative stars I would. I was supposed to get my furniture delivered this last Saturday. My allotted time slot was 8-11 AM. I received a call at 7:40 AM that I would be the 2nd stop. Then I received a call at 11AM that they were on the way. I then watched the truck drive by and got a call saying there wasn't a spot so they'd be back at 2PM. Then I heard NOTHING- no call and they never showed up. I could not believe it. I notified my sales associate at 7:45PM and he said he'd see what he could find out. The next day Sunday, I was told they "forgot" to call me back after they spoke to the police who said they couldn't park on the street which was a LIE. Cars were parked on the street all day and night. Every time I talked to the associate I had to call myself and it was apparent that they weren't very concerned about this. I expected that I would get information on Monday. After I heard nothing I called the store and asked to speak to the manager but was told he was busy. Then my sales associate called and actually said to me: I know you want to talk to the manager but there's nothing we can do for you and you just have to wait for delivery to call you to let you know your options. I asked what my options were because I wanted my furniture immediately and he said that isn't possible because delivery won't be able to deliver it for several days. I was furious- I should have a had a call from the manager saying how sorry they were and a resolution to how they would make this better. I ended up canceling the entire order. Even that didn't seem to phase them. They clearly do not care about their customers. I then got a passive aggressive voicemail from the store manager saying that he's sorry I was having so much trouble but there's really nothing he can do but to call back if I wanted. This company is so unprofessional and inappropriate. I will be filing a claim with the BBB as well as telling every single person about their horrible customer service. I wasted so much time on them- first about 4 hours when I ordered the furniture, 12 hours waiting for them on Saturday and the all day Sunday and Monday trying to figure out how to fix their mistake.

I had the WORST experience with Ashley. If I could give them negative stars I would. I was supposed to get my furniture delivered this last Saturday. My allotted time slot was 8-11 AM. I received a call at 7:40 AM that I would be the 2nd stop. Then I received a call at 11AM that they were on the way. I then watched the truck drive by and got a call saying there wasn&'t a spot so they&'d be back at 2PM. Then I heard NOTHING- no call and they never showed up. I could not believe it. I notified my sales associate at 7:45PM and he said he&'d see what he could find out. The next day Sunday, I was told they &"forgot&" to call me back after they spoke to the police who said they couldn&'t park on the street which was a LIE. Cars were parked on the street all day and night. Every time I talked to the associate I had to call myself and it was apparent that they weren&'t very concerned about this. I expected that I would get information on Monday. After I heard nothing I called the store and asked to speak to the manager but was told he was busy. Then my sales associate called and actually said to me: I know you want to talk to the manager but there&'s nothing we can do for you and you just have to wait for delivery to call you to let you know your options. I asked what my options were because I wanted my furniture immediately and he said that isn&'t possible because delivery won&'t be able to deliver it for several days. I was furious- I should have a had a call from the manager saying how sorry they were and a resolution to how they would make this better. I ended up canceling the entire order. Even that didn&'t seem to phase them. They clearly do not care about their customers. I then got a passive aggressive voicemail from the store manager saying that he&'s sorry I was having so much trouble but there&'s really nothing he can do but to call back if I wanted. This company is so unprofessional and inappropriate. I will be filing a claim with the BBB as well as telling every single person about their horrible customer service. I wasted so much time on them- first about 4 hours when I ordered the furniture, 12 hours waiting for them on Saturday and the all day Sunday and Monday trying to figure out how to fix their mistake.

I had the WORST experience with Ashley. If I could give them negative stars I would. I was supposed to get my furniture delivered this last Saturday. My allotted time slot was 8-11 AM. I received a call at 7:40 AM that I would be the 2nd stop. Then I received a call at 11AM that they were on the way. I then watched the truck drive by and got a call saying there wasn't a spot so they'd be back at 2PM. Then I heard NOTHING- no call and they never showed up. I could not believe it. I notified my sales associate at 7:45PM and he said he'd see what he could find out. The next day Sunday, I was told they "forgot" to call me back after they spoke to the police who said they couldn't park on the street which was a LIE. Cars were parked on the street all day and night. Every time I talked to the associate I had to call myself and it was apparent that they weren't very concerned about this. I expected that I would get information on Monday. After I heard nothing I called the store and asked to speak to the manager but was told he was busy. Then my sales associate called and actually said to me: I know you want to talk to the manager but there's nothing we can do for you and you just have to wait for delivery to call you to let you know your options. I asked what my options were because I wanted my furniture immediately and he said that isn't possible because delivery won't be able to deliver it for several days. I was furious- I should have a had a call from the manager saying how sorry they were and a resolution to how they would make this better. I ended up canceling the entire order. Even that didn't seem to phase them. They clearly do not care about their customers. I then got a passive aggressive voicemail from the store manager saying that he's sorry I was having so much trouble but there's really nothing he can do but to call back if I wanted. This company is so unprofessional and inappropriate. I will be filing a claim with the BBB as well as telling every single person about their horrible customer service. I wasted so much time on them- first about 4 hours when I ordered the furniture, 12 hours waiting for them on Saturday and the all day Sunday and Monday trying to figure out how to fix their mistake.

I went into the store looking for a loveseat. Had in mind one I saw online. Julisa knew exactly the one I was talking about and it was on sale. I wanted to think about it overnight. When I returned, Julisa made the ordering process easy and quick. Explained the warranty very well. The delivery was great and took just minutes to bring into my house. I will be back when I need more furniture...and will ask for Julisa. Everyone there was very nice too.

I went into the store looking for a loveseat. Had in mind one I saw online. Julisa knew exactly the one I was talking about and it was on sale. I wanted to think about it overnight. When I returned, Julisa made the ordering process easy and quick. Explained the warranty very well. The delivery was great and took just minutes to bring into my house. I will be back when I need more furniture...and will ask for Julisa. Everyone there was very nice too.

I recently purchased a sofa from AshleyHomeStore with the assistance of Misty. There is a wide selection to choose from and I appreciated being greeted at the door by Misty who then allowed me to browse without hovering but always easily available to answer all of my questions. Misty was very helpful in helping me with the right color and style I wanted and communicating with me about the expected delivery date! The purchasing process went very smooth. I would certainly return for future furniture purchases and definitely request Misty!!

Dear Ashley, my review is for the Store in Moline and about your sales rep James. If wasn't for James I'm not sure if I would have made the dining room set purchase that we put on lay away. James did not chase us around the store, but he did let us know that he wouldn't be too far if we needed him. I found him so funny and talkative, see I'm like that too so we kind of clicked. He knows his product and if he didn't know he would go and find out for us. Because of James and how he made us feel so comfortable, at the right place at the right time. From now on if James is working at your Moline store I will only shop at Ashley. P.S. you do have some of the most gorgeous furniture.

Very nice salesman

My husband and I went to look for some living room accessories for our home and was greeted from a sales man named Daniel Niebruegge. He went above and beyond to make sure we found exactly what we wanted. We would recommend not only the furniture store but him as your to go guy. He has a great personality and helped us out with great customer service. We will use him next time we shop there.