Ashley | Dubuque, IA 52002

Ashley Dubuque, IA


Your Local Furniture, Mattress & Decor Store

At Ashley in Dubuque, serving Dubuque, IA, and the surrounding area, we believe your home is so much more than a house. It's the memories created that makes it uniquely yours. Helping you furnish it - from dreamworthy bedroom suites and chic living room spaces, to rustic dining sets and peaceful patio retreats - inspires us to provide you with the best selection that fits your style. The experienced Dubuque team is committed to being your trusted home partner. From your very first visit to ongoing customer support, we will be there with you every step of the way. At the Dubuque Ashley, we're not only thankful we can celebrate your home with you, but we're thankful and proud to be a part of the No. 1 furniture retailer in the U.S. and one of the world's best-selling furniture brands, which allows us to offer you the best styles and prices in the furniture industry. Our team in Dubuque is standing by ready to help you create your dream home.

Customer Reviews
4.4 Star Star Star Star Star
(447 reviews)
Star Star Star Star Star
Kate Duggan 9/26/22

Shopping at the Dubuque Iowa location is an outstanding experience. The excel in customer service, always helpful and never feeling pressured to make a purchase. Their sales model of being a support team rather than a salesman and pressuring, makes the experience more pleasant and I am more likely to return to make another purchase. Because of this sales model, I have returned to make more purchases from this store, rather than sending my daughters to the Cedar Falls location. I have also brought friends to the store who have complimented on the service we received. It makes for a much more relaxed experience, rather than feeling pressured to make a purchase, big or small. Brad, Kyle and Derrick have always given me service that is above and beyond.

Star Star Star Star Star
Scot Megonigle 9/18/22

Thanks Richard for you help and knowledge of the products

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Isaac Hatch-Greer 9/17/22

Had an excellent experience with a mattress purchase. When I entered the mgr Brad was very knowledgeable about everything. I recommend all my friends to the store.

Star Star Star Star Star
Larry Greer 9/17/22

The store manager Brad Davis was very outgoing and helpful in my recent purchase. The store was displayed exceptionally. The experience was outstanding.

Star Star Star Star Star
Sarah HatchGreer 9/17/22

Had a fantastic experience! The store manager Brad Davis was very helpful, friendly and is an exceptional worker. The store was displayed very well. My expectations were met up and above.

Star Star Star Star Star
Diana Hatch 9/16/22

What a wonderful experience in-store. worked with Brad Davis, awesome experience at the store. the team work displayed was truly on another level!!!!. Loved it. ❤️

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Jackie Herber 9/15/22

My husband and I purchased a 3 piece set of living room furniture on 9/10/22. Jeremy met us at the door and throughout our time in the store, was available for questions but not "breathing down our necks". It was a really stress-free and pleasant shopping experience! Thanks Jeremy!

Star Star
Jennifer Brown 8/7/22

We purchased a dining room table, among other pieces of furniture. Our puppy chewed up one of the legs (our problem, our fault), so I ordered a new leg in January. They were to ship it directly to me, and I gave them my new address because we had moved since the last purchase. They told me it would be roughly 4-6 weeks. Ok. Well after 4-6 weeks, they had charged my credit card for it but no table leg, so I called to inquire. They sent it to my old address, even after I told them it needed to be changed. So they said a new leg would have to be made and it would be another 4-6 weeks. Ok fine. Over 6 weeks later, still no table leg. So I called again and was told I would have it sometime in June. Ok fine. Then come August, still no table leg! I called AGAIN for the millionth time and was told it was in, they are waiting for a tech to come to my house to put the table leg on, even after I had told them to ship it to me! I asked why no one called to let me know it was in so then I could have told them again for the millionth time to ship it. They couldn't tell me why but they couldn't help me now because I needed to call customer care....so I tried, but couldn't get through for 3 days in a row. Called back to Ashley's and they said they would put a ticket in for someone to call me back within 1-2 business days. Still never happened and still no table leg, yet I paid for it over 8 months ago!!! This is unacceptable and I will never purchase from there again.

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Monica Ford 7/31/22

These salespeople are zero pressure. The store has great quality and great prices.

Star
Kay D Wierda 7/13/22

NO CUSTOMER SERVICE

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