Ashley Dubuque, IA
At Ashley in Dubuque, serving Dubuque, IA, and the surrounding area, we believe your home is so much more than a house. It's the memories created that makes it uniquely yours. Helping you furnish it - from dreamworthy bedroom suites and chic living room spaces, to rustic dining sets and peaceful patio retreats - inspires us to provide you with the best selection that fits your style. The experienced Dubuque team is committed to being your trusted home partner. From your very first visit to ongoing customer support, we will be there with you every step of the way. At the Dubuque Ashley, we're not only thankful we can celebrate your home with you, but we're thankful and proud to be a part of the No. 1 furniture retailer in the U.S. and one of the world's best-selling furniture brands, which allows us to offer you the best styles and prices in the furniture industry. Our team in Dubuque is standing by ready to help you create your dream home.
I have never worked with a more incompetent group of people then working with Ashley these last 4 months. Ordering went fine and then every time they said it would be in by x date it never was. On every one of our items. We finally get things delivered and the dresser we ordered was put together wrong, the whole thing was wobbly. How no one noticed this from building to putting in the truck baffles me. We send it back and of course have to wait another three weeks to get another one and when that comes they tell us we have to pay $250 for it. Finally clear that up after another 45 min phone call and the manager assuring me no other hiccups will happen. Today they come to deliver the rest of my bedroom set and they don't pack the screws for the head board. The one thing they were supposed to put together they cant even manage to get that correct. You would think with all the issues I had they would star the order and make sure it was correct but its clear they do not care one way or another, they were paid so that's all that matters. I call them about the screws and they say maybe they have some spares in the back is the best they can do. I just get hit with a "sorry this happened, we will do better about this we appreciate the business". How about refunding my installation fee since you clearly do not know how to build the stuff that you sell. I will never be back to Ashley Furniture and I advice the rest of you to go elsewhere as well.
Just had a desk and dresser delivered from the Dubuque Ashley Furniture store. Allen and Austin were both very courteous, careful and did a wonderful job getting our furniture pieces in place. They took extreme care to make sure our new furniture and our walls were protected during the delivery, and their friendly manner and desire to ensure everything was exactly as needed is sincerely appreciated. Thanks so much guys!
Selection is fairly decent, sales staff is friendly enough and prices are about the same as any other furniture store. What I do not like is the false expected dates for items not in stock. When you order a living room set and are told mid-March (roughly 6 weeks) and are now going on mid-April without a call regarding when your order will be in, that’s an issue. I’ve been on my fiancé for weeks now asking if Ashley’s has called about our order or provided an update yet. They hadn’t so I made him call today and they claim our set has been sitting in Cedar Rapids. I’m not sure how long it has been there, why we were not notified or contacted to setup a delivery time, but it’s extremely frustrating. It seems communication is lacking at Ashley’s big time. We asked them to send our furniture to Dubuque from Cedar Rapids and we’d just pick it up ourselves instead of waiting god knows how long for them to deliver it. The employee we spoke to stated that was fine, even after we informed them we’d be on vacation for a week. A couple days later, they decide to call us being extremely unprofessional & rude stating if it’s not picked up the day after we get back from vacation they were shipping it back to a warehouse! When you spend over 3 grand in cash or more, you expect to have your items around the time promised, not a month from that date or later and don’t expect to be treated in that manner. I’m betting they just throw out a 6 week timeframe to close the sale & hope their customer’s lose track of time or buy into whatever lame excuses they have for being extremely late. Not only did we have a timing issue, disrespectful phone call, & lack of communication…we were told the set we ordered was made in America. Funny, the tag on our couch said made in Vietnam. I absolutely hate being lied to, it’s my biggest pet peeve. I thought maybe ordering from an “American Made” local company would be a good experience, but I was wrong.
I ordered a tableset almost a month ago.I paid for the set to be assemled and delivered.They told me it would be by 4/30/22 and at the latest, the first week of may. I get a message saying they were coming by to deliver on the 30th however, right after the message they called to inform me that me chairs were here and not the table. They delivered the chairs and say nothing else about the table. Fast-forward and they never called me or anything about the table so I went up there 5/07/22 to asked about it. They told me it wasn't even in the warehouse and they had to get it transferred. They wouldn't be able to deliver the table until 5/19/22. They only delivered half of my order and didn't off any type of compensation or other alternatives. Not only did they push the date out twice but now I have to go pick up my table after I paid to have it delivered just so I can have it by the 12th instead of the 19th so my kids can have sompalce to sit down and eat. I am very disappointed in their service.
Bailey and Austin did a good job delivering my sectional and bedroom set. They noticed something wrong with my dresser and put in a note for an exchange.
great service will order again love the fact Austin and Bailey took that time and was very professional awesome guys all the way around the map greatest experience thanks.
Very happy with furniture and the guys who put it in. They had to work hard to get through our small doorways. But we got them and look great and very happy with the delivery. Thank you Bailey and Austin worked very hard and professionally.
Did a great job!! Amazing attention to detail! Was very respectful of our home. Best delivery guys we have had come to our home! Took the time to get our couches exactly how we wanted them. Thank you!!
Bailey and Austin were amazing in delivering my furniture! My oversized furniture didn’t fit well in my old house doors and, for close to an hour, they problem-solved and figured it out. Couldn’t have asked for a better team than these two!!