Ashley Store | Dubuque, IA 52002

The gentleman that helped me get a couch set for my daughter was absolutely amazing ! I completely recommend this place !

Derrick rates 5 stars as his professionalism was outstanding. A super place to browse and the merchandise is awesome.

Assistant Manager Derrick Nunally was incredibly helpful when I was choosing new furniture for 2 rooms in my home. Also when I realized that one item was not going to work in my home, he helped me pick out a new item that worked perfectly! HE was courteous friendly and very professional! Thanks Derrick! Nancy B.

Derrick was very informative and helpful. Great job!

Ask for Ashley at Ashley! Got my living room tricked out with leather couch, love seat coffee table added a new queen mattress for an amazing price. Even better - she got me in and out in record time – I hate shopping! Thanks Ashley.

Customer service is very remarkable, love all the merchandise that Ashley furniture has to offer.. I am a very satisfied customer...

Stopped in to look at mattresses, Bill was extremely nice and helpful!

Great service, Bill did an awesome job! Very friendly and easy to work with Since the purchase of the couch set it has been nothing but a pain in the *ss! They have shipped two broken love seats and don’t want to do anything for my time or travel. I can’t believe how rudely we have been treated and how they are so unwilling to work with us! They got our money and don’t seem to care!!! This was a five star review now I would do zero but it won’t let me!!!

Friendly helpful staff that let's you browse without hounding you. Wallhangings and accessories are limited but worth a look to see if they may have something that works for you. Inspect any artwork frames, several on the walls had scratches and damaged corners.

Greg was amazing to work with and made everything so simple picking out furniture and has a great attitude! He didn’t hesitate to answer all our questions!

Everything went nice and smooth

Received our chair today and we just love it ! Thank you Greg Garza for all your help ! You were very thorough, thoughtful and patient in helping us. My little girl is so happy with the chair ! We will definitely be back.

Bill was attentive and knowledgeable. He was excellent with my elderly parents. They feel like they made an informed decision.

We found the perfect couch thanks to Greg! He was friendly, helpful and easy to talk to. Thank you!

Shelby was very attentive and knowledgeable and found the perfect pieces of furniture for us.

It was a very nice experience and I got everything I wanted and got to work with an amazing worker ! Who explained everything that he was doing and making sure I got the couch the right way! Greg from Dubuque is someone I would recommend to anyone

Ashley has the best selection and prices! Salesperson Ashley is very knowledgeable and helpful. Helped make my shopping experience a pleasant experience:)

Wonderful experience shopping in the store. Derrick was knowledgeable and helpful, answering all my questions. He wasn’t pushy and didn’t try to sell me things I wasn’t looking for. I highly recommend asking for him if you’re in the Dubuque Ashley store!! I also feel I got very fair prices with the sales that were going on. I will purchase from here again.

Derrick helped me with everything I needed. Thank you so much. Will be back soon.

Derrick N. was very welcoming and pleasant. He was very patient and polite as I couldn’t make up my mind. He showed me different options along the line of the one I had in mind and gave me options. A very helpful friendly face to go in and see.

Derrick was very helpful. I would recommend him for future furniture purchases.

We had a wonderful shopping experience today. Ashley A is a fantastic, low pressure salesperson. I recommend asking for Ashley A. without any reservation!

Derrick gave excellent service. Very patient He helped up find the perfect sofa. Great customer service. Thanks.

It was awesome!

Ashley was great to work with. Highly recommend

Ashley was super easy to work with and very helpful.

We have bought several furniture items from Ashley. Everytime we always shop around at over places and we always keep coming back to Ashley's, because of their selection and prices! Ashley our sales rep was excellent to work with!

Ashley was an awesome salesperson and we love all the furniture we have bought here!! Always professional and great furniture

My husband and I were able to pick out the perfect sectional for our home thanks to Ashley A.’s help. We needed very specific measurements and Ashley was willing to help us put together different pieces to see what would work and what we liked best. What I appreciated most about working with Ashley is that she was patient with us and didn’t pressure us. She let us take the time we needed and supported us through the entire process. We will definitely be back to buy more pieces from her in the future!

Derrick did a wonderful job assisting us with the purchase of our table!

Jessica was friendly and great to work with

Jeff Crawford at Ashley is the BEST! I changed my mind several times on the furniture I ordered, and he was very patient with me the whole time! Give him a call!!! Thanks again Jeff!!

Excellent selection of furniture, there was to many things we wanted there to choose from. But, If you have a idea of what you want, they can help you find it.

Jeff C. was very helpful. Answered all the quetions we had and looked into whatever information we requested. Gave us the time we needed to make decisions and was not pushy at all. Very nice salesman.

Jeff did an excellent job helping my husband and I find the exact sofa sectional we were looking for. He was helpful getting us the measurements and specifications we were looking for. We were able to make a decision in less than an hour! I would higgly recommend working with Jeff!

Shelby was great help in finding the perfect furniture for us! Highly recommend!

Kyle was extremely informative, professional, and patient while helping my mom choose arm chairs and a mattress. She has been struggling with lower back pain for a few years and he was kind enough to share personal experience with some of his top choices. So pleased, thank you!!!

Ashley furniture DBQ Ia is great. Be sure to ask for Brad Davis...he's great.

Great selection and friendly staff

I struggle with night time pain and arthritis. Ashley Furniture in Dubuque, along with Jessica and Sam went above and beyond to make me happy. Thank you ladies and your great customer service.

We came in today looking for a new sofa or sectional sofa. Right when we went in the doors, we were greeted by Richie. He was super personable and knowledgeable about the different sofas/sectionals we considered buying. He was easy to talk to and made the experience a dream! He even was great with our 4-year-old son, making browsing the selection at Ashley much easier. He went above and beyond to make our experience great. Thanks again, Richie!

Salesman Kyle was very professional, knowledgeable, and friendly.

I appreciate everything Brad has done for me today. He took the time to explain and breakdown the differences of each mattress so i was able to pick the best one for me. I also needed a couch and ended up with two. Thank you!!!

Shelby Graham help me find a lift table at Ashley furniture this morning She had such good customer service explained everything showed me different the tables The one that I purchased she showed me how to assemble it and gave me a discount by using cash I highly recommend her thank you so much Shelby for your awesome customer service

Derrick nunally was very professional and helpful. Made our purchase pleasant

Richie was phenomenal!! Great customer service.

Great experience! Richard was friendly, knowledgeable and efficient with our purchase!

We had a great experience. Derrick was very knowledgeable about mattresses. Was patient with us as we tried them all out. Using the financing was also easy and helpful. Thank you!!

Our bed frame collapsed with in two months of having It delivered. Now we have to wait 2 weeks untill someone can fix it. Terrible customer service. Would recommend taking business elsewhere.

Brad Davis is an amazing employee. He is honest, gives the best deals, straight forward, and customer focus experience every encounter.

Nice selection of home & decor. Ashley was very professional & helpful. She was familiar with what I was looking for & came up with some great selections!

We just bought a dining room set from Jeremy in the Dubuque Store. He could not be more helpful, knowledgeable and efficient! I knew what we wanted and he was very speedy and yet took time to go over every detail. He noted that the sales staff SHARES commissions between the group which is really wonderful. They are a team and all look out for each other, not just themselves. Jeremy could not be nicer. We are getting all 7 pieces delivered in 3 days and every single piece was IN stock! It comes assembled which is extra helpful. VERY nice guy, very nice store and accommodating! I appreciate it a lot. I stopped by a different furniture store in Dubuque and every piece came from a different location and if you ordered anything like a different color, it took 2-6 months to get. Jeremy did a great job! Thanks Jeremy.

Great experience Brad was extremely helpful and saved us alot of money on quality items. If you haven’t visited this store, I would recommend!!

Went to Ashley furniture to start the search of assisting my legally blind grandmother in her very first mattress purchase. Upon entering the store we were immediately met by staff who directed us to the proper location and introduced us to Brad Davis. Brad was fantastic! Knowledgeable, personable, patient, and went above and beyond. Austin and Cody were on time, polite, kind, tidy, and professional. They even assembled the bed frame for us! Huge thanks to Brad for making my dreaded task of mattress shopping so easy and Austin and Cody for making moving and installing the mattress stress free!

Shopping at the Dubuque Iowa location is an outstanding experience. The excel in customer service, always helpful and never feeling pressured to make a purchase. Their sales model of being a support team rather than a salesman and pressuring, makes the experience more pleasant and I am more likely to return to make another purchase. Because of this sales model, I have returned to make more purchases from this store, rather than sending my daughters to the Cedar Falls location. I have also brought friends to the store who have complimented on the service we received. It makes for a much more relaxed experience, rather than feeling pressured to make a purchase, big or small. Brad, Kyle and Derrick have always given me service that is above and beyond.

Thanks Richard for you help and knowledge of the products

Had an excellent experience with a mattress purchase. When I entered the mgr Brad was very knowledgeable about everything. I recommend all my friends to the store.

The store manager Brad Davis was very outgoing and helpful in my recent purchase. The store was displayed exceptionally. The experience was outstanding.

Had a fantastic experience! The store manager Brad Davis was very helpful, friendly and is an exceptional worker. The store was displayed very well. My expectations were met up and above.

What a wonderful experience in-store. worked with Brad Davis, awesome experience at the store. the team work displayed was truly on another level!!!!. Loved it. ❤️

My husband and I purchased a 3 piece set of living room furniture on 9/10/22. Jeremy met us at the door and throughout our time in the store, was available for questions but not "breathing down our necks". It was a really stress-free and pleasant shopping experience! Thanks Jeremy!

We purchased a dining room table, among other pieces of furniture. Our puppy chewed up one of the legs (our problem, our fault), so I ordered a new leg in January. They were to ship it directly to me, and I gave them my new address because we had moved since the last purchase. They told me it would be roughly 4-6 weeks. Ok. Well after 4-6 weeks, they had charged my credit card for it but no table leg, so I called to inquire. They sent it to my old address, even after I told them it needed to be changed. So they said a new leg would have to be made and it would be another 4-6 weeks. Ok fine. Over 6 weeks later, still no table leg. So I called again and was told I would have it sometime in June. Ok fine. Then come August, still no table leg! I called AGAIN for the millionth time and was told it was in, they are waiting for a tech to come to my house to put the table leg on, even after I had told them to ship it to me! I asked why no one called to let me know it was in so then I could have told them again for the millionth time to ship it. They couldn't tell me why but they couldn't help me now because I needed to call customer care....so I tried, but couldn't get through for 3 days in a row. Called back to Ashley's and they said they would put a ticket in for someone to call me back within 1-2 business days. Still never happened and still no table leg, yet I paid for it over 8 months ago!!! This is unacceptable and I will never purchase from there again.

These salespeople are zero pressure. The store has great quality and great prices.

NO CUSTOMER SERVICE

We had a great experience today at the Ashley’s HomeStore in Dubuque, IA. My wife and I went in to look at some beds and other furniture for a newly purchased house in Dubuque. We were greeted at the door and then introduced to Brad how helped us look around at different items. Brad was extremely nice, professional, gave insight to his experience, and very personable. He was fast and very considerate of our time. He didn’t pressure us into purchasing anything extra and we got what we were looking for. We will definitely come back and ask for him! Thanks for all the help today Brad!

What a great experience! Kyle my salesperson was very very kind, patient and helpful. Everyone from sales, financing to delivery was professional. I highly recommend Ashley Furniture.

I have never worked with a more incompetent group of people then working with Ashley these last 4 months. Ordering went fine and then every time they said it would be in by x date it never was. On every one of our items. We finally get things delivered and the dresser we ordered was put together wrong, the whole thing was wobbly. How no one noticed this from building to putting in the truck baffles me. We send it back and of course have to wait another three weeks to get another one and when that comes they tell us we have to pay $250 for it. Finally clear that up after another 45 min phone call and the manager assuring me no other hiccups will happen. Today they come to deliver the rest of my bedroom set and they don't pack the screws for the head board. The one thing they were supposed to put together they cant even manage to get that correct. You would think with all the issues I had they would star the order and make sure it was correct but its clear they do not care one way or another, they were paid so that's all that matters. I call them about the screws and they say maybe they have some spares in the back is the best they can do. I just get hit with a "sorry this happened, we will do better about this we appreciate the business". How about refunding my installation fee since you clearly do not know how to build the stuff that you sell. I will never be back to Ashley Furniture and I advice the rest of you to go elsewhere as well.

Just had a desk and dresser delivered from the Dubuque Ashley Furniture store. Allen and Austin were both very courteous, careful and did a wonderful job getting our furniture pieces in place. They took extreme care to make sure our new furniture and our walls were protected during the delivery, and their friendly manner and desire to ensure everything was exactly as needed is sincerely appreciated. Thanks so much guys!

Selection is fairly decent, sales staff is friendly enough and prices are about the same as any other furniture store. What I do not like is the false expected dates for items not in stock. When you order a living room set and are told mid-March (roughly 6 weeks) and are now going on mid-April without a call regarding when your order will be in, that’s an issue. I’ve been on my fiancé for weeks now asking if Ashley’s has called about our order or provided an update yet. They hadn’t so I made him call today and they claim our set has been sitting in Cedar Rapids. I’m not sure how long it has been there, why we were not notified or contacted to setup a delivery time, but it’s extremely frustrating. It seems communication is lacking at Ashley’s big time. We asked them to send our furniture to Dubuque from Cedar Rapids and we’d just pick it up ourselves instead of waiting god knows how long for them to deliver it. The employee we spoke to stated that was fine, even after we informed them we’d be on vacation for a week. A couple days later, they decide to call us being extremely unprofessional & rude stating if it’s not picked up the day after we get back from vacation they were shipping it back to a warehouse! When you spend over 3 grand in cash or more, you expect to have your items around the time promised, not a month from that date or later and don’t expect to be treated in that manner. I’m betting they just throw out a 6 week timeframe to close the sale & hope their customer’s lose track of time or buy into whatever lame excuses they have for being extremely late. Not only did we have a timing issue, disrespectful phone call, & lack of communication…we were told the set we ordered was made in America. Funny, the tag on our couch said made in Vietnam. I absolutely hate being lied to, it’s my biggest pet peeve. I thought maybe ordering from an “American Made” local company would be a good experience, but I was wrong.

I ordered a tableset almost a month ago.I paid for the set to be assemled and delivered.They told me it would be by 4/30/22 and at the latest, the first week of may. I get a message saying they were coming by to deliver on the 30th however, right after the message they called to inform me that me chairs were here and not the table. They delivered the chairs and say nothing else about the table. Fast-forward and they never called me or anything about the table so I went up there 5/07/22 to asked about it. They told me it wasn't even in the warehouse and they had to get it transferred. They wouldn't be able to deliver the table until 5/19/22. They only delivered half of my order and didn't off any type of compensation or other alternatives. Not only did they push the date out twice but now I have to go pick up my table after I paid to have it delivered just so I can have it by the 12th instead of the 19th so my kids can have sompalce to sit down and eat. I am very disappointed in their service.

Bailey and Austin did a good job delivering my sectional and bedroom set. They noticed something wrong with my dresser and put in a note for an exchange.

great service will order again love the fact Austin and Bailey took that time and was very professional awesome guys all the way around the map greatest experience thanks.

Very happy with furniture and the guys who put it in. They had to work hard to get through our small doorways. But we got them and look great and very happy with the delivery. Thank you Bailey and Austin worked very hard and professionally.

Did a great job!! Amazing attention to detail! Was very respectful of our home. Best delivery guys we have had come to our home! Took the time to get our couches exactly how we wanted them. Thank you!!

Bailey and Austin were amazing in delivering my furniture! My oversized furniture didn’t fit well in my old house doors and, for close to an hour, they problem-solved and figured it out. Couldn’t have asked for a better team than these two!!

Bailey and Austin delivered my furniture, they were on time, friendly and did a great job. They are awesome.

Bailey and Austin were great! They delivered everything on time and were very helpful and polite. When one piece came to the warehouse not looking as good as the rest, Bailey made sure to let us know right away and got a new piece ordered for us immediately.

Couch and Recliner are exactly what we are looking for for our small space. Bailey and Mike delivered both and did a fantastic job. Highly recommend!

Salesperson was very helpful and made the purchase easy. Bailey & Mike delivered my headboard/footboard/railings this morning. They were friendly, efficient, and helpful. Thank you!

Our new “couch” arrived today - 1/3 of it. The couch was ordered last weekend and was “in stock” in Dubuque (where we ordered from in-store and scheduled our delivery), so they said, and it was scheduled for delivery today (Friday). Apparently it was NOT actually locally in stock, it was coming via “transfer” from three separate warehouses, including one in MN (we live in IL). Two pieces didn’t make the transfer. Instead of calling to inform us of this and at LEAST giving us the option to have it all delivered together at a later time, they sent the one piece they had instead, so now we have 1/3 of a couch and they can’t guarantee when the rest will show up. Not ideal. Make sure you check on “can I walk out with it” when they tell you it’s “in stock.” Will update review and rating if the company is able to resolve this in a timely and reasonable manner.

Just had my living room furniture delivered and both Bailey and Mike were great. Very please with our new furniture and with the delivery!

Austin & Mike showed up right on time! They were very kind and polite, did a Great Job setting everything up! One piece ended up not being able to fit in our space as we had planned, and after trying all possible positions they loaded it back on the truck and said it would be taken care of! Very Satisfied, I would defiantly recommend Ashley Furniture and their delivery service!

Great store, AWESOME customer service, staff is very informative… not pushy. The staff team at Ashley in Dubuque are very helpful and friendly! A huge THANK YOU to Store Manager Brad D. for your recent assistance on our purchase.

Bailey and Austin were very helpful today. They were strategic, well prepared, and quick to assemble. Great work gentlemen.

Kyle Hensley was very helpful. Made my purchase easy.

Friend ordered ned they showed up 20min early brought bed in made excuse they couldnt get upstairs. And they left. Never took old bed. Now hows someone with a bad back supposed to get this matress ipstars.???

Bailey and Austin are awesome! I wasn’t home when they delivered and set my bed up. They put it exactly where I wanted it, w/o them knowing where I wanted it. They also put my heavy mattress that I already had on my bed for me without me even asking. Thank you so much Guys for an awesome job done!🤗

We moved to the area last summer. The team at the Dubuque store have been outstanding in helping us make our new house a home. The staff have all been personable and professional - from Jeremy & Richie, at the store, to Bailey & Austin, the delivery team, we have been impressed with their superior customer service. Highly recommended.

Just got our love seat. Mike and Austin did great job getting up steps and setting up. Thanks

We have a steep and slippery driveway and poor Austin and Bailey, the delivery guys, had such good attitudes about it and did a great job setting up for us! Ashley is very lucky to have them!

Bailey and Austin delivered my mattress. They took the old one out and put the new one in. Excellent service.

Amazing service, attention to detail, and positive atmosphere. We worked with Brad Davis and he made sure we were shown every couch we were interested in. Any questions we had he knew or made sure we got the answer before we left. Highly recommend working with Brad.

The sales people are not very knowledgeable about the exact composition of the "leather" furniture. I purchased a $6,000 sofa/loveseat/chase lounge leather set from Ashley 5 years ago & the leather "finish" has been peeling/flaking the past couple of years. Stopped by the store to get info as to how to repair/refinish & they were clueless. I was surprised that they do not sell leather repair items...i.e. leather dyes/paints/fillers/needles & leather sewing threads, or at least have knowledge that this peeling/flaking does occur on their "leather" items and be able to offer info as to what can be done to repair.

Well stocked,nice,helpful.Great price.

Ruined product when arrived and delivery driver tore up our yard delivering. They are correcting their mistakes but still very disappointing.

Wall art on glass. They're beautiful.

Derrick is an awesome salesman!!!!

My husband and I recently stopped by to look at mattresses, we ended up purchasing one with an adjustable base. Upon delivery (a Wednesday) the base wasn’t working which we were told was due to the remote, the delivery guys told us they’d leave everything and customer service would reach out to get service out to us. On Saturday Ashley’s customer service reached out to us and told us that the manufacturer wanted to handle the case and they gave us the number to reach out to them…we did on Monday and after being on hold for 20 minutes a recording said they were experiencing high call volumes, to leave a message and someone would call us back within two business days. At this point I was feeling very frustrated so decided to reach back out to Ashley’s, I told them my issues and they said the manager would be calling me back. The manager, Brad, called back shortly and I explained my issues and frustrations. To my surprise Brad went above and beyond to get our issue resolved and within the hour our base was working! I couldn’t thank him enough and after the care that was provided to us, we are customers for life and will definitely recommend to all our friends!

Bailey and Mike were great with delivering my furniture today! Very friendly and professional with my children, pets and me.

Brad @ Dubuque location was amazing & so helpful!! Answered all our questions was very knowledgeable and had great customer service

Bailey and Mike went above and beyond. Moving old furniture out, setting up new and showing us how controls worked step by step. They were outstanding and know their products. Im sold on Ashley furniture! Thank you Bailey and Mike!!!

So many choices for sofas. Bailey and Mike did a fantastic job with delivery and set up. Courteous and professional!

Great delivery service! Friendly and courteous!

My bedroom furniture was delivered today!!! Mike and Bailey were amazing! They delivered and set up all of my furniture, and it was no easy task. They were friendly, professional, and efficient. Great job guys! Thanks!

Beautiful furniture

I appreciated the great service we received from our Platteville store associates. Our delivery and setup personnel from the Dubuque store were very efficient and accommodating. Thank you, Bailey and Mike.

Very professional and courteous sales staff and movers. Bailey and Mike did a great job bringing in furniture and were a huge help.

I went to Ashley furniture 8/17 to look for a recliner. Brad Davis helped me find a great chair. I would recommend this store to anyone. He was very helpful and just a great guy!

We have worked with Brad continually over the last two months and very much appreciate the personal touch he provides. We are very pleased with the furniture we have purchased and will continue to use Ashley Furniture in the future.

Kyle and Brad were fantastic to work with. Highly recommend!!!

Good selection of furniture just didn't have what I was looking for. Furniture is also kind of expensive.

Went to Ashley on 7-25 to purchase a few bedroom items and had a great experience. We were given prompt and friendly service by our sales person Brad. He was professional and made appropriate recommendations. Ultimately he buying process very easy. The items were delivered within the expected time frame and the products themselves I felt, were a good buy for the money. Assembly was a breeze ! Thanks Brad.

Richie and Brad and staff. Best customer service experience. Great staff. Thank you

Kyle's the man!!!

Thanks to Betty and entire staff.. we were able to furnish our townhouse, Extremely nice staff not your typical competition situation, Betty was very straightforward about the products. I’m not a fan of shopping in these types of places but experience was very nice..!!!!

Took months and months to get our furniture-more than half a year! Kept getting told different dates of when it would be in. Finally received part of our order, but it was damaged. Had to wait another three months to receive an undamaged piece. Waste of time and money

Brad Davis was very knowledgeable and helpful. We especially appreciated that he did not pressure us into anything we didn’t want to buy. It was a great shopping experience and we are very happy with our new furniture!

Kyle Hensley was amazing along with the whole crew at Ashley furniture in Dubuque,IA! Great team, friendly atmosphere, with lots of options!

We needed a piece of furniture ASAP and Derrick Nunally and the manager were awesome! Highly recommend!

My girlfriend and I bought a 2 piece electric reclining set. A couch and a love seat. The total was 2,300 dollars. We bought from clearance because the first couch we ordered took 9 weeks to come and when we received it, it would not fit through our door. So we had to return it. We then went to the store when they opened back up after closing down due to covid. Everything was on back order and looking at multiple weeks before we would receive anything. They said we could look at their clearance as we would be able to take those items home that day. We had already been in our new home for going on 3 months with no furniture. We purchased a set off clearance and took it home. Literally 2 days after purchase, the recliner was reclined back and it got stuck, it just wouldn’t recline back down. I called Ashley’s and they said someone would get back to me. Nobody ever did. Called multiple times and was basically told no refunds no returns. Now I understand we purchased a clearance item but we spent 2300 on a set that stopped working in two days. You would think huh is company would be more ethical then this. We bought our first furniture set from them, we bought our entire bedroom set from then so we returned when it was time for a new living room set and after this experience we will NEVER return. So thankful slumberland just opened a huge new store where I live , I’ll be getting rid of this set somehow and going to slumberland. Shame on Ashley’s for not even attempting to lead me in the right direction for how I could fix this issue!

Great service & beautiful furnature . Down side it takes forever to get ur order !!!

Loved this store & employees were very & helpful

The best place the buy furniture! The customer service is amazing! Looking for any kind of furniture go see Kyle or Derrick!

Jeremy is the best

Awesome service! Thank you Brad😀

Great customer service! So much to choose from with great prices! Brad was great to work with, very helpful! Will definitely be shopping there in the future

Salespeople great help and friendly

Was satisfied with the service Jeremy Poulin and Kyle Hensley provided tonight. Helped with everything, we're very professional and knowledgeable about the products they were selling. Overall had a very positive experience left very happy.

We had the absolute best experiece with our purchase at Ashley from the minute we walked in the door and were greeted by Brad Davis. He was so friendly, funny and geniuinely kind! He made us feel like we'd known him forever. Brad helped us decide which sofa was best for us, not be being a pushy salesman, but by asking us about our family and our specific plan for the room. When I returned two days later, he was right there ready to answer more of my crazy questions with his extremely friendly smile and patience. (I'm surprised he didn't run in the opposite direction when he saw me coming) We made the purchase and it was delivered just three days later. We chose the full delivery option and my husband said the delivery men were in and out in 15 minutes with no problems at all and without him even lifting a finger. The reclining sofa looks SO great and we absolutely love everything about it. Thank you, Brad and Ashley HomeStore!!

I have never had such incredible customer service. Jeremy Poulin was the most amazing salesman. Absolutely the most outgoing, people skills and made my purchase worth every penny. He was detail oriented and took the time to make sure we walked out absolutely happy. We love our new living room furniture. If you want great service and great quality I suggest you go to Ashley furniture.

DO NOT PURCHASE THE PROTECTION PLAN!!! They do not honor it and they give you the run around. I submitted a claim in September and it is February and nothing has been done. I have made over a dozen phone calls, been promised things will happen, been promised partial refunds and NOTHING they say will happen actually does. They have terrible customer service and I will never purchase from them again.

Beautiful store and very helpful people found exactly what I was looking for

We bought a nice couch from this store. Good price, great customer service, and on time delivery.

Derek was amazing, he helped us so much. He was also so knowledgeable about the furniture. We were so clueless what couches can do now in days. He also helped us have a great time shop we laughed so much. Thanks so much Derek!

Went in to buy a couch and loveseat and the sales person told me they had what I wanted in-stock. After getting all the payment stuff done I was informed that it was in the warehouse and it would be a week before I could get them. So I guess in stock has two different meanings. I ended up being okay with it.. but the. Was told it would be two weeks because one part was in a different warehouse. Was then given a date that everything would be in to pickup. That day was yesterday. I was having them delivered to another ashley store closer to home for pickup. I called the store I was having them shipped to and was told that only the loveseat had arrived and I had to call sales man to get the information on the couch. Called at the end of the day and was told that they would call me back in the morning with the information. Never got a call so I called again and was told that everything was there and I could pick it up. I went to pick it up and the only thing they had was the loveseat after being told both were there and to call my salesman about the couch. They checked and the couch was still at the warehouse and didn't get shipped. So needless to say my order has been canceled and I will he shopping somewhere else.

A great store to get a chair

We had the BEST experience yesterday at Ashley with Brad. We are very new to buying new stuff rather than used and I'm disabled so standing is rough for me. He was able to quickly help us find the exact mattress that would work perfect for us and helped us pick an AMAZING sectional and ottoman. Amazing experience with a funny and extremely knowledgeable guy and we will absolutely do more business with them in the future!

Wide selection, friendly and not pushy

Awesome experience with Brad at the Ashley Homestore in Dubuque. Love my new Tempurpedic, haven’t slept better Will be back.

Excellent service from Brad and Sue!

Great service and Brad was amazing! Thank you so much :)

My mattress and box spring were both damaged upon delivery. I've spoken to the Dubuque store directly as well as their corporate office. No one will get back to me regarding replacing the items. I'm very disappointed as this has been going on several months now. I guess I'm going to have to live with damaged furniture. I won't be recommending this store to anyone.

Great custumer service with Brad. Helped me so much was very caring made everything easy .....excellent delivery drivers called and came a little earley which was great .....will for sure be coming back .....thank you Ashley Furniture.

Good service and pricing. Happy with product will go back again.

Great experience..and we found great recliners

See Brad. He knows a lot about beds!

Jeremy from the Dubuque store was wonderful to work with. I needed furniture in a week that was in stock. I gave him a budget to work with and told him what needed and in short order, he found everything I needed to stage a house. I would highly recommend him for all your furniture needs.

Went into the store three different times in a week looking at purchasing a livingroom set (looked at the same set) and all three times I went in the price was higher they stated the sales is off and we have a better sale now, yet the day before a sales person said the sale (lady with tattoos) will go on until the end of July. I called today and the person said how about 100 dollars off will you buy today right after that before I could say no he hangs up on me. My question to Ashley how can your sales price be higher than the retail price? I used to shop at Ashley in CA all the time such friendly employees there with a fair price point unlike here with car salesmen tactics what a disappointment here trying to scam people. 0% interested for 12 months Or 0% interest for 60 months and we will add approx 650 dollars to your furniture but it isn't upfront interest they say. I say false advertisement! Will be reaching out to BBB.

Nice selection and management is great

Brad was awesome to work with. Everyone was very friendly & store was very clean.

Was looking today for a new queen size bed because the one i had was giving me back pain the last few days and brad davis, the store manager provided exceptional service, most pleased with his customer service skills and he was very pleasant and did not rush what so ever, make sure to definitely check his store out, you will not be disappointed at all.

Over the phone, Brad took the time and was very helpful and accommodating with my questions about products. I was wanting to see an item before I ordered, but I have been self-quarantining. Brad was very reassuring about the safety of the store, so I made an appointment to go out. He greeted me upon arrival and showed me the items I was considering, being very conscientious about my position. The staff was very limited upon just opening by appointment, and although he had to juggle a couple other things while I was looking, he still made me feel like he cared about me as a customer – always checking back. While paying for the purchase, both he and his co-worker, Sam, were very kind. When I left and had concerns about my choices, I called him and he made me feel totally comfortable about any additions or changes I may have wanted to make. My order should be in within 2-3 weeks, and I feel confident that it will go as smoothly as it has thus far.

I ordered furniture back in the beginning of March. They gave me an estimated date of March 24th. I have called and they told me I should get rid of my old furniture over the weekend because my new stuff should be delivered this week. Now they are saying my stuff is not even in yet. I am beyond heated. If I would have known this would have been a run around game, I would have just kept my old furniture. You guys have been giving me the run around since day 1. No one even bothered to contact me to let me know my stuff was on back order. I will never order through Ashley ever again. I wouldn't even give it a one star review at this point.

Worked with Brittani today!!! AMAZING first buyer experience!

My husband and I were in the market to purchase a new sectional couch and after not really finding what we wanted in several other furniture stores I decided to take a look at Ashley Furniture in Dubuque. I was met by a sales person named Cheri. This gal was AMAZING to work with. She showed me a sectional couch that was exactly what my husband was looking for. I wasn’t really fond of the color but after Cheri worked her magic with accent colored pillows and a blanket throw I was sold. Cheri even made suggestions as to what color rug to add to really make my couch pop. How is that for service!!!!! She helped us pick some accent tables as well. Needless to say I am very excited to arrange my new living room. I’ll definitely give Ashley Furniture business in the future! Thanks a million 🙂

Have bought several items from Kyle Hensley. Process has always been smooth and fast. I knew what I was looking for and withing 20 minutes of walking in the store they were able to price match a item and complete all the paper work.

Brad and Sue are the best in Dubuque . They are awesome, far exceeded all expectations I had coming in. Will definitely be back.

Sorta Expensive needs to have more options for prices for ppl to afford to be able to have new items high markup

I have purchased several things from Ashley Furnitures and several from this location. Ordered a bed, said I would pick it up, told it would be here today, now it won't be here till Friday at the earliest and they were going to deliver for free on Feb. 5th. Hello people, I don't have a bed, hence why I wanted it now and would pick it up. Hate being lied to!!!!!!!!! This will most likely be my last time working with this place. If I don't see it Friday I will be demanding a full refund! Plus change my review to a negative start if I could. Zero customer service after the Sale!

Highly recommend Brad Davis, answered every question and request, worked for hours to get us the best price on our new mattress and sectional! Wont be going to anyone else!

Derrick helped me pick out it a mattress and bed frame. It was delivered and setup today and it’s amazing. If you need help ask for Derrick he is very helpful and will make sure you get what you need!

A lot of selection and the salespeople are nice

Cheri did an amazing job on helping us find the right kitchen table for us. Didn't pressure us at all, but when walking into the store did feel like a car dealership.

Part of my bed was delivered on Wednesday. I called because there was an issue with the delivery and install. They said it would be taken care of it is now saturday and no one has called back with an ETA or told me when my bed would be installed. In the mean time I am pregnant and sleeping on a darn couch because this wasn't taken care of.

Stopped in today to look at living room furniture. Cheri T was our sales person and was absolutely amazing. She answered all our our questions, was extremely helpful and gave us some really great suggestions. We ended up finding a set that we love and cant wait to get it. I would recommend Ashley and Cheri to anyone!!!

Was 5 stars a week ago now 3 because got the call from warehouse people and said that everything was in the warehouse but said bed was in the warehouse but adjustable base was still out of state. The day I purchased the set, the lady said that we could have taken the bed that day . But when the warehouse called they said that they are in cedar fall iow . When I purchased the set in dubuque.

Bought 4 bar stools, salesperson was very good!

We came in today just to look around. Jeremy greatest us at the door right away. He was very helpful and didn’t push us to buy. He answered all our questions and made us feel very welcome. We had an amazing experience with buying our new couch. Thanks again Jeremy!

Real Helpful

We came to Ashely looking for a table and chairs and Eric the manager and Sue helped us find exactly what we wanted. We came in picky knowing exactly what we wanted and they didn’t quite have it so we mixed and matched pieces to make the perfect set for our family. They had no problem carrying around different pieces for me to look at with the table. Excellent staff and help. We are so excited about our new kitchen table!

Eric and Sue were awesome to work with!!!

Our old memory foam mattress was giving out after 5 years and the wife and I decided to get a new mattress. After stopping at 3 different stores in Dubuque we stopped at Ashlee Home Furniture. We were immediately greeted at the door by a nice gentleman named Bradley who showed us some different beds. He was extremely knowledgeable and patient with our questions, made it a very enjoyable shopping experience. Our bed was delivered 6 days ago and we absolutely love it! Ashlee Furniture has made customers for life out of us as long as Bradley Davis works there!

Kinda of pushy sales people just went in to look and price things and as soon as we walked in the sales person was in our face

Went in looking for a lamp. No one helped us and when we did chase someone down to ask a question, they had no clue whether any of their lamps took 3-way bulbs.

Let me alone while I shopped. Not pushy, helpful when I needed it.

Our experience with Ashley Furniture was one of the best! Cindy was so knowledgeable and really took the time to help us find our perfect sectional. I would recommend Ashley Furniture time and time again!

My boyfriend and I had just gotten an apartment in February and needed living room furniture. We walked in not knowing exactly what we wanted. Jeremy was very friendly and personable. He recommended a few different pieces in different price ranges until we chose a recliner and couch. I'd recommend him to anyone who isn't sure exactly what they want or need.

Bought furniture there. Very satisfied with staff and love the new living room set.

Awesome prices and people working as a team. This store must have a lot of positive leadership!

Great experience.

The store manager, Brad, was very helpful! Also Joe was great!

Very helpful staff! Bradley Davis is very customer friendly , he knows is stuff!

Great Experience thank you Cheryl

Got a great deal on a sleeper sofa. Very friendly and helpful sales person. Will be using her again in the future!

EDIT3:chair was supposed to be delivered on the 26th. No one showed up. I get a call from FurtitureMart 20 minutes before the end of the time frame they gave me and apparently the delivery truck wouldn't start so they were not coming. I brought the chair back the next day and got a refund. Not dealing with this anymore. EDIT2: Received my replacement chair due to the scuff marks on the back of the one that I first received. Come to find out, when we moved the chair to replace it there was a bolt that had come loose from the chair as well. This one has a slice along the bottom of the footrest. They said there will be another one coming and delivered on the 26th. We'll see how this one turns out. I am extremely unhappy with this chair and will not be purchasing from them again. EDIT: I got my chair on January 2nd, as informed. Jeremy rented a uhaul and delivered it to my house. There was a couple of small nicks in the leather on the side/back of the chair they Jeremy said he would call the customer service and inform them of. I received a call from them yesterday January 9th and they are sending out someone, with the part, to replace it on January 18th. I bumped up the star rating to 3. I'd buy from again down the road. Would look other places as well. Still no chair! I went into the Dubuque IA store on December 22nd. I informed Jeremy, the sales agent greeting us, that I was looking for a recliner. He found me a couple that fit my needs and I made a purchase. He asked if I wanted the warranty and I chose to get the most expensive one. Easy sale, no bulls!@#. We were in and out of the store in 20 minutes. I was told delivery would not be until January 11th, but if I wanted to pick it up in Platteville I could have it Friday December 28th. No brainer, since Platteville is closer to home. Come the 28th, no call... I called the Platteville store and was told it was not there and to call my sales rep. I called Jeremy, who was apologetic. He explained that he misread an email and thought that the Platteville store would be able to receive the item in that time frame. Understandable, mistakes happen. He said he could have the chair delivered to Dubuque on Monday, the 31st or again in Platteville the next Friday, the 4th. I worked in Dubuque on Monday so I chose that store for pickup on the 31st. Guess who still does not have a chair? I called the Dubuque store around noon today (the 31st) and was told that Jeremy should have known better. Any orders placed on Friday will not be delivered until Wednesday. Not off to a good start. I now have to wait until Wednesday the 2nd for the chair to be delivered to the store. My other option was to have it delivered to my home on January 11th. The same offer that was made to me at purchase. I declined. They have promised to make it up to me, but it's hard to believe it at this point. We'll see where it goes from here. If anything changes, I'll add to this review. If I do not, you'll know that I asked for refund and purchased a chair else ware.

Ordered one piece of furniture over a month ago and it still hasn't been delivered. Very upset with their service.

I just want to say thanks to Bailey for making things right for me. First off, only half of my new sofa was ordered by a separate sales person and I wasn't aware of this until it showed up at my house. I call Ashley Homestore and Bailey was on it trying to figure out what was going on. He gave me the bad news that it would be another month, but told me he would make things right for me. Bailey personally drove to Davenport the next day (Saturday afternoon) and delivered a loaner sofa to my house. Which was also two days before Christmas.

So far so good wait N see how delivery goes

We went there to get a lift chair for my dad. We had a good experience here. The salesman that we worked with was really good to us and helped us a lot! We are excited for dad to get this and delivery was free!