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Ashley Store Dubuque, IA
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
At Ashley Store in Dubuque, serving Dubuque, IA, and the surrounding area, we believe your home is so much more than a house. The experienced Dubuque team is committed to being your trusted home partner. From your very first visit to ongoing customer support, we will be there with you every step of the way. At the Dubuque Ashley Store, we're not only thankful we can celebrate your home with you, but we're thankful and proud to be a part of the largest furniture retailer in the U.S. and one of the world's best-selling furniture brands, which allows us to offer you the best styles and prices in the furniture industry. Our team in Dubuque is standing by ready to help you create your dream home.
Welcome to Ashley in Dubuque, IA!
When you’re searching for furniture stores in Dubuque and greater Dubuque County, drop by Ashley Dubuque! We love helping our neighbors find the right home furnishings and decor to transform their space into homes full of memories. Our experienced team is delighted to provide outstanding and individualized customer service to take the worry out of your shopping experience—or let you explore at your leisure.
Shop Style and Quality in Dubuque
Ashley Dubuque carries a variety of stylish designs for every room in your home, from sophisticated and contemporary to boho, modern farmhouse, and rustic. Our living room furniture lines include our Lindyn Collection, offering standard and customizable sectionals with plush upholstery in neutral hues and durable platform construction that resists sags and dips much better than traditional spring construction.
We also have popular sectionals and reclining sofas with hidden storage, performance fabrics, power controls, and other features to ramp up your entertainment space. Other rooms need a refresh? Choose from our selection of home theater seating, dining sets, lighting, and outdoor furniture perfect for when warm weather arrives along the Mississippi River, with sofas, loveseats, accent tables and more.
For a restful night’s sleep, check out our mattresses designed with the latest in comfort and cooling technology, pillow tops, memory foam, and hybrid styles. Our customers love the complete sleep systems from Purple, Tempur-Pedic, and Beautyrest Black, as well as top brands such as Sealy, Serta, Sterns & Foster, Simmons, and our own rigorously tested Ashley Sleep line.
Ashley Dubuque Gives Back
At Ashley Dubuque, we’re proud to give back to our community through several social responsibility initiatives, such as Ashley’s charitable Hope to Dream program. We donate a portion of our mattress sales so that deserving children can receive their own twin beds, complete with a bed frame, mattress, pillows, and bedding. We believe that children who get a good night’s sleep lead more productive, happier lives, and we’re honored to note that this generous program has helped more than 125,000 children in North America have sweet dreams since 2010.
How to Find Us and When to Visit
You’ll find our Ashley Dubuque showroom at 2874 Plaza Drive, a little over a mile from the Dubuque Soccer Complex. Shop from 10 a.m. to 8 p.m. Monday through Friday, from 10 a.m. to 6 p.m. on Saturday, and from 11 a.m. to 6 p.m. on Sunday. For more information about our store or other Ashley locations in Iowa, please visit our website or call us at (563) 845-7502.
Customer Service
What our customers say
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I hate furniture shopping. Mostly because the sales team is clingy. Not at Ashley. They allow you to browse, will answer questions, and are very knowledgeable. I appreciated the help my husband I received. Thanks Dan and Richie!
⭐⭐⭐⭐⭐ We had a fantastic experience working with Bill K. on our furniture purchase! He was extremely informative, helpful, and made the entire process so easy. His knowledge and customer service truly stood out, and we appreciate his patience and guidance in helping us find exactly what we needed. Highly recommend working with Bill if you’re looking for a smooth and stress-free shopping experience!
The staff, especially Derrick, was very knowledgeable about the product we were looking at. He took the time to talk to us about what we were looking for. We didn’t feel rushed to make a decision on the spot. We definitely will be back for our future purchases.
Ashley was great and very helpful
Richie was a big help very kind and charismatic. Thank you for helping me get my dream couch!!
Very nice and very helpful . Great service. Thanks.
Derrick was patient and very helpful. We went in looking for a loveseat and bought a 3 piece living room set. Tku
Ashley Anderson is VERY professional and has great working knowledge of products
It was wonderful experience purchasing our furniture at Ashley in Dubuque, Iowa with Ashley Anderson
We received top notch service from Laura and Brad. Never once did we feel pressured and all of our questions were answered promptly. I would recommend this duo of salespeople to anyone looking for new furniture.
Great experience with Brad! Thank you for your help
Derrick was great to work with.
Selection was excellent. I was looking for a loveseat and recliner, and after visiting two other establishments, this set grabbed me. My salesperson, Brad Davis, made the purchase easy and efficient.
Brad Davis is absolutely AMAZING!! Went to "just look" at bedroom sets -without my husband. Brad introduced himself at the door, took my vibe I didn't want to be followed around, pointed out some helpful made wise quality features and said he would check on me. I left with a new bedroom set AND an adjustable mattress base! Brad's high knowledge, extra friendly, and no pressure demeanor was beyond appreciated. Working with him felt like talking to an old friend and not a number. Thank you again Brad, you're the BEST!!
Jeremy is the man. He’s assisted us twice with two furniture purchases. Top notch!
Bill Kafar Made my day with his expertise at the Ashley I just purchased a sofa set and am very happy. I recommend this guy to anyone shopping at Ashley furniture store.
From the moment I walked through the door, I was greeted by Bill. Very nice atmosphere and friendly staff. The store manager, Brad was very helpful getting me a good deal on a couch that caught my eye last time I was in the store!! Great experience all around!!
Store manager Brad Davis was a great help finding the perfect sofa for my small place . When I explained what I was looking for he showed me the perfect one at a great price. I will be back for my next furniture purchase. His wonderful staff was there to assist with any questions also. Very helpful and family friendly.
Salesman Brad was great and not pushy! Can’t wait until my furniture is delivered!
My experience at Ashley Furniture was phenomenal, thanks to Bill K. being incredibly knowledgeable. He effortlessly guided my husband and I through the selection process with expert recommendations and thoughtful advice tailored to my needs. His professionalism and attention to detail made all the difference. If you're looking for top-notch service and expertise, Ashley Furniture is the place to go!
We have made several purchases at Ashley Furniture in Dubuque. The store has a huge selection of current styles of furniture and decor to select from. We had the pleasure to work with Brad Davis, store manager. His product knowledge helped us in making the best selection for our needs. Brad listened to what we wanted and took the time needed to make us 💯 + satisfied happy customers.
Ashley was amazing to work with for our large furniture purchase. Ashley was patient and listened to our family needs.
Derrick did an amazing job in helping us get started with the essentials for our first home!
Jeremy was super helpful and very kind. Made purchasing out mattress good experience.
Very new place, nice people, will buy there again
Brad is awesome to work with and very helpful. He was able to go above and beyond for us Also thanks to Sawyer.
We had great customer service with Laura.
Brad d was very helpful and we came home with 3 quality pieces after scanning across multiple stores. Highly recommend
Rich was great to work with today.
Great help with questions and friendly service!
Had a great experience when purchasing a desk for our home. Both Sawyer D. And Brad D. were great to work with!!
Brad did a great job taking care of my needs, helped find just what i was looking for
Dushawn (at the warehouse)was amazing and very helpful I will definitely be returning
I had a wonderful experience thm tha customer service was amazing nd tha supervisor in tha warehouse Dushawn was amazing nd very helpful
Too high end for my budget. Clean store, great displays. Wonderful staff.
Richard " Richie" Megonigle was our sales associate. When we first walked in he was prompt and friendly. We were there bedroom set and mattress. We tired 3 mattress and he also grab pillows. In my years of buying mattresses I've never been given pillows ! Kiddos there . We was very confident and honest in this process and I felt very comfortable. Thank you for the great experience.
Our sales associate Richard Megonigle was amazing made the entire process super ez... Couldn't ask for better customer service...
Brad Davis in the Dubuque Iowa store was amazing to work with. We came in looking for a new mattress! He explained the features to us. It was our first stop on our search. There were other options, but we should t have even shopped around. The mattress we purchased because of the time he spent explaining to us and his knowledge! He probably isn't paid enough for his talent! As I have told my boss before, great leaders lead by example. We have to believe he is a great leader. Thanks Brad for all your knowledge! We will look you up again when we need something again! The Tegeler's
Richard (Richie) was very friendly and informative. He explained everything to us. Told us about the protection plan. Will definitely come back to Ashley Furniture again. Thanks for the awesome service!! Very detail oriented.
Great!
My wife and I went to Ashley “just looking” for a new mattress. Brad assisted us and pointed out the quality of each. He was very knowledgeable and helpful. This made us get serious about buying. And we did find exactly what we wanted. But with such good service, we also purchased two recliners. We left totally satisfied, all due to Brad’s help.
Derrick Nunally and Vanessa Boffeli at your Dubuque, Iowa location went above and beyond while meeting and exceeding all expectations. Their outstanding knowledge, insight and expertise on furniture and accessories made our visit worthwhile. Thank you Vanessa, Derrick and Ashley Dubuque. -Lou
Richie and Derek were very friendly and helpful! They helped my daughter and I tremendously. They made our shopping experiences very easy. Would highly recommend.
Brad helped us out with a mattress, adjustable frame and a bedroom set. He was knowledge, no "hard sales" approach and has a great approach to customer service.
Ashley Anderson was fantastic! Very kind! Listen to our needs and was very knowledgeable about helping us pick out the perfect bed for us! Thank you Ashley
Jeremy was great! Process was easy and he git us everything we needed.
Richie was an absolute pleasure to work with for this purchase. I would definitely recommend asking for him if you are shopping!
I had an excellent experience at Ashley Furniture in Dubuque this past month when ordering a new couch. Although there were some unexpected timing delays; my point of contact, Derrick Nunally, worked diligently to ensure I got my couch as soon as possible, and made sure I was updated every step of the way. I could not have asked for a better customer service experience. I will definitely be ordering from Ashley again in the future, and will be requesting to work with Derrick again!
Brad Davis met us at the door and we went shopping! He listened to what we needed, was patient as we tried everything out (!) and was super professional and helpful. We found what we needed and I would highly recommend Brad Davis and Ashley Furniture in Dubuque for all of your new furniture needs. Thank you Brad!
Was very helpful and understood what we were looking for
Ashley did a wonderful job helping me pick out my new mattress! Couldn't be more pleased!!
Brad Davis was great to work with. He helped me get exactly what I asked for. He truly cares about his customers. Everyone in the store is amazing. Not very often do you go somewhere and feel like family. I will be back in the future!!
Brad did absolutely amazing!!! Was very informative and super friendly!!! Thank you for everything!! Made this experience quick & super easy & stress free!!
Great experience shopping for a kitchen table. No hassle or pressure for the salesmen, they were absolutely amazing to work with! Great explanation of pricing from Brad, he was very knowledgeable on furniture and financing. He was also very efficient with checking out and going over delivery and other options. Both Brad and Richey were very friendly, made my visit pleasant.
It was my best experience of shopping for new furniture. Ashley was very helpful and professional. My furniture is to arrive as indicated on our initial order which makes me very happy!
We have purchased a majority of furniture from here, typically working with Derrick for over 7 years. He is always top notch, takes great care of us and has done right by us. We continue to come and spend our money to make large purchases solely because of his honesty and service, plus the quality of the pieces is great and built to last with our growing family. Highly recommend.
Jeremy was great to work with. Will work with him again in the future
We purchased a bedroom set last year as well as new bar stools. We recently purchased living room furniture. Each time we dealt with Ashley. She was absolutely wonderful. She let us browse on our own and was not pushy at all. I’m so thankful for her knowledge on the protection plans as well because we had an accident at home with our dresser and she was able to help us navigate through the process. If you go to Ashley you should request Ashley! She knows a lot about all the products they have and just in general awesome to work with! I won’t go anywhere else because of her expertise.
Excellent Service ask for Derrick
Laura did a great job
Ashley was great to work with! She was knowledgeable and professional. I would recommend her and this location to anyone looking for new furniture.
Richie was awsome. He was extremely helpful. We'll be back.
(Translated by Google) Richie is a eyes Sales person Kari Bahls (Original) Richie is a fanales Sales person Kari Bahls
Richard was fantastic to work with! Very friendly, easy going, professional, and knowledgeable on what we were looking at.
We worked with Derrick Nunally. He did an excellent job!! I love it when they let you look on your own and don't push you into buying things you don't really want. Great experience!! Thanks Derrick!!
We had so much assistance in choosing the best new mattress for us by Derrick Nunally. This young man was so kind and helpful in our complex decision making. He was very knowledgeable of all the mattresses available ,and was mindful of our budget. We loved his expertise,sense of humor, and sincerity in helping us. Thank you Derrick Nunally, we will be returning.
Jeremy and Laura were fantastic to work with. They know their products and helped us get what we need. Thanks again!
Absolute stellar customer service. I will shop here again
Ritchie was a great salesman however the process after the sale was less than professional, the delivery got cancelled totally understandable however did not receive a call on furniture and or pick up time. Had to load furniture in the vehicle alone. I’m less than pleased with the experience.
Ashley At Ashley Furniture In Dubuque Was Amazing To Work With! Her Patience Was Superb With Helping Us Figure Out Everything We Needed!
Sales staff very helpful. My salesman Jeremy understood what I was looking for, and even added a discount to my purchase.
Richie M. was great to work with! Super friendly, knowledgeable, and real! Very professional and gave us an amazing experience overall! Highly recommend!
Laura was amazing helping us with picking out our couch. Great customer service!
Laura was great
Richard Megonigle was amazing to work with! We got a server and he made sure that it matched the rest of our furniture that we have at home!
Very professional and helpful sales people....made buying a new bed and couch with my mom super easy and comfortable
Thank you for the best customer service from Richie!!
Very helpful and knowledgeable on furniture! Made shopping enjoyable!
Laura was a great help. She wasn't pushy at all, but quick to answer any questions. We liked the variety available
Very patient and helpful
Richard Megonig was awesome to work with. He went above and beyond to ensure our purchase and delivery issues were resolved. He kept us updated while he worked behind the scenes to make it all happen. We will be back to Ashley and will look for him again next time!!!
Laura was a great help, kind and helped us purchase our new furniture!
I bought an end table for my living room (one with outlets!) and Richie was great to work with to make sure I had the right measurements. Assembly was easy and works great!
We visited Ashley yesterday to begin our search for perfect family room furniture. As we have purchased other pieces from Ashley, we were hopeful that we’d find just the right set. We were greeted upon arrival by Ashley. She was perfectly lovely. Ashley answered all of our questions and was extremely knowledgeable about the products. She was obviously experienced and knew just when to step back and let us roam the store. She always seemed to appear at exactly the right time when we had a question. Today, just to be sure, we visited two other stores. We headed straight back to Ashley at Ashley and made our selection. We appreciate her kindness and patience and we are very excited for our new furniture to arrive!
We worked with Ritchie and loved the experience!! He was very helpful, patient and you can tell builds relationships easily. He was wonderful to work with and will shop again at Ashley to work with him!!
Highly recommend! Ashley, the sales associate, was very professional and helpful. The store was well run, clean and the furniture is always quality.
Derrick sold us a couch and chair a few months ago and we told him we'd be back for a bed. Came in tonight and he helped us with trying different beds. We didn't buy a new bed yet, but we will be back to purchase! He's knowledgeable, polite, and didn't pressure us!
Laura K was at the top of the chart for excellent customer service, knowledge and continued support. We were back 3 times looking at dining room sets and servers, until we FINALLY made up our mind, and each time she made us feel like we were the only customers that mattered. She was so kind and helpful. It was a pleasure shopping at your store. We will be back for future purchases, thanks to Laura!
Ashley, the person not the store (even though it was great as well), was outstanding!! Talk about professional and polite which is what you would expect she also looks out for you as a customer by making sure that you get the best product at the best price. What this means is we will come back again to buy more furniture for our new home. Thank you so much Ashley!!
They promised delivery today on our new living room set, so we had our old furniture hauled away. Called this morning to see what time it was coming and find out our delivery has been cancelled. No notification of any kind. They say the couch is on back order. They offer no resolution and tell me it will be a few days before a manager can get in touch with me. Now I get to sit in an empty living room until they figure out what they are doing and make it right. No offer of anything to help rectify this. Our choices are to wait until they get it together or cancel our order and start shopping for furniture all over again while we sit on the floor. Absolutely horrible. We paid up front for the entire thing so now we’re just plain out of luck I guess. Buyer beware.
Laura was very helpful in finding me a couch! Knowledgeable and kind!
Had Derrick as my salesman in the purchase of a mattress that I was looking to purchase. Derrick is very knowledgeable of his job to include his expertise on very mattress that I tried out. He let me do my own shopping to find the mattress that I felt comfortable on in laying on them, etc. Our check out was plain and simple and everything was great. Good job Derrick!!
Laura was great to work with and the rest of sales team was great help!
I had a great experience today buying a new recliner for my dad. Greg Garza was very helpful and answered all my questions. He was also not at all pushy, which was so appreciated.
whoever laura/lora is, don’t trust her or go to her. lady has not a damn clue what is going on and now my house just doesn’t have furniture. great store but i don’t recommend the lady. thanks.
Jeremy P. at the Dubuque, IA store was an amazing help with our couch purchase. He met us at the door and walked us thru the whole process and made it super easy! Thank you!
Greg Garza did a great job of showing me living room sets and the set I picked out is exactly what I was looking for! Thanks!
Ashley Andrerson is the best!!! She went above and beyond helping us when purchasing a couch for our daughter and staying within our budget. We felt no pressure and made us feel right at home.
The gentleman that helped me get a couch set for my daughter was absolutely amazing ! I completely recommend this place !
Derrick rates 5 stars as his professionalism was outstanding. A super place to browse and the merchandise is awesome.
Assistant Manager Derrick Nunally was incredibly helpful when I was choosing new furniture for 2 rooms in my home. Also when I realized that one item was not going to work in my home, he helped me pick out a new item that worked perfectly! HE was courteous friendly and very professional! Thanks Derrick! Nancy B.
Derrick was very informative and helpful. Great job!
Ask for Ashley at Ashley! Got my living room tricked out with leather couch, love seat coffee table added a new queen mattress for an amazing price. Even better - she got me in and out in record time – I hate shopping! Thanks Ashley.
Customer service is very remarkable, love all the merchandise that Ashley furniture has to offer.. I am a very satisfied customer...
Stopped in to look at mattresses, Bill was extremely nice and helpful!
Great service, Bill did an awesome job! Very friendly and easy to work with Since the purchase of the couch set it has been nothing but a pain in the *ss! They have shipped two broken love seats and don’t want to do anything for my time or travel. I can’t believe how rudely we have been treated and how they are so unwilling to work with us! They got our money and don’t seem to care!!! This was a five star review now I would do zero but it won’t let me!!!
Friendly helpful staff that let's you browse without hounding you. Wallhangings and accessories are limited but worth a look to see if they may have something that works for you. Inspect any artwork frames, several on the walls had scratches and damaged corners.
Greg was amazing to work with and made everything so simple picking out furniture and has a great attitude! He didn’t hesitate to answer all our questions!
Everything went nice and smooth
Received our chair today and we just love it ! Thank you Greg Garza for all your help ! You were very thorough, thoughtful and patient in helping us. My little girl is so happy with the chair ! We will definitely be back.
Bill was attentive and knowledgeable. He was excellent with my elderly parents. They feel like they made an informed decision.
We found the perfect couch thanks to Greg! He was friendly, helpful and easy to talk to. Thank you!
Shelby was very attentive and knowledgeable and found the perfect pieces of furniture for us.
It was a very nice experience and I got everything I wanted and got to work with an amazing worker ! Who explained everything that he was doing and making sure I got the couch the right way! Greg from Dubuque is someone I would recommend to anyone
Ashley has the best selection and prices! Salesperson Ashley is very knowledgeable and helpful. Helped make my shopping experience a pleasant experience:)
Wonderful experience shopping in the store. Derrick was knowledgeable and helpful, answering all my questions. He wasn’t pushy and didn’t try to sell me things I wasn’t looking for. I highly recommend asking for him if you’re in the Dubuque Ashley store!! I also feel I got very fair prices with the sales that were going on. I will purchase from here again.
Derrick helped me with everything I needed. Thank you so much. Will be back soon.
Derrick N. was very welcoming and pleasant. He was very patient and polite as I couldn’t make up my mind. He showed me different options along the line of the one I had in mind and gave me options. A very helpful friendly face to go in and see.
Derrick was very helpful. I would recommend him for future furniture purchases.
We had a wonderful shopping experience today. Ashley A is a fantastic, low pressure salesperson. I recommend asking for Ashley A. without any reservation!
Derrick gave excellent service. Very patient He helped up find the perfect sofa. Great customer service. Thanks.
It was awesome!
Ashley was great to work with. Highly recommend
Ashley was super easy to work with and very helpful.
We have bought several furniture items from Ashley. Everytime we always shop around at over places and we always keep coming back to Ashley's, because of their selection and prices! Ashley our sales rep was excellent to work with!
Ashley was an awesome salesperson and we love all the furniture we have bought here!! Always professional and great furniture
My husband and I were able to pick out the perfect sectional for our home thanks to Ashley A.’s help. We needed very specific measurements and Ashley was willing to help us put together different pieces to see what would work and what we liked best. What I appreciated most about working with Ashley is that she was patient with us and didn’t pressure us. She let us take the time we needed and supported us through the entire process. We will definitely be back to buy more pieces from her in the future!
Derrick did a wonderful job assisting us with the purchase of our table!
Jessica was friendly and great to work with
Jeff Crawford at Ashley is the BEST! I changed my mind several times on the furniture I ordered, and he was very patient with me the whole time! Give him a call!!! Thanks again Jeff!!
Excellent selection of furniture, there was to many things we wanted there to choose from. But, If you have a idea of what you want, they can help you find it.
Jeff C. was very helpful. Answered all the quetions we had and looked into whatever information we requested. Gave us the time we needed to make decisions and was not pushy at all. Very nice salesman.
Jeff did an excellent job helping my husband and I find the exact sofa sectional we were looking for. He was helpful getting us the measurements and specifications we were looking for. We were able to make a decision in less than an hour! I would higgly recommend working with Jeff!
Shelby was great help in finding the perfect furniture for us! Highly recommend!
Kyle was extremely informative, professional, and patient while helping my mom choose arm chairs and a mattress. She has been struggling with lower back pain for a few years and he was kind enough to share personal experience with some of his top choices. So pleased, thank you!!!
Ashley furniture DBQ Ia is great. Be sure to ask for Brad Davis...he's great.
Great selection and friendly staff
I struggle with night time pain and arthritis. Ashley Furniture in Dubuque, along with Jessica and Sam went above and beyond to make me happy. Thank you ladies and your great customer service.
We came in today looking for a new sofa or sectional sofa. Right when we went in the doors, we were greeted by Richie. He was super personable and knowledgeable about the different sofas/sectionals we considered buying. He was easy to talk to and made the experience a dream! He even was great with our 4-year-old son, making browsing the selection at Ashley much easier. He went above and beyond to make our experience great. Thanks again, Richie!
Salesman Kyle was very professional, knowledgeable, and friendly.
I appreciate everything Brad has done for me today. He took the time to explain and breakdown the differences of each mattress so i was able to pick the best one for me. I also needed a couch and ended up with two. Thank you!!!
Shelby Graham help me find a lift table at Ashley furniture this morning She had such good customer service explained everything showed me different the tables The one that I purchased she showed me how to assemble it and gave me a discount by using cash I highly recommend her thank you so much Shelby for your awesome customer service
Derrick nunally was very professional and helpful. Made our purchase pleasant
Richie was phenomenal!! Great customer service.
Great experience! Richard was friendly, knowledgeable and efficient with our purchase!
We had a great experience. Derrick was very knowledgeable about mattresses. Was patient with us as we tried them all out. Using the financing was also easy and helpful. Thank you!!
Our bed frame collapsed with in two months of having It delivered. Now we have to wait 2 weeks untill someone can fix it. Terrible customer service. Would recommend taking business elsewhere.
Brad Davis is an amazing employee. He is honest, gives the best deals, straight forward, and customer focus experience every encounter.
Nice selection of home & decor. Ashley was very professional & helpful. She was familiar with what I was looking for & came up with some great selections!
We just bought a dining room set from Jeremy in the Dubuque Store. He could not be more helpful, knowledgeable and efficient! I knew what we wanted and he was very speedy and yet took time to go over every detail. He noted that the sales staff SHARES commissions between the group which is really wonderful. They are a team and all look out for each other, not just themselves. Jeremy could not be nicer. We are getting all 7 pieces delivered in 3 days and every single piece was IN stock! It comes assembled which is extra helpful. VERY nice guy, very nice store and accommodating! I appreciate it a lot. I stopped by a different furniture store in Dubuque and every piece came from a different location and if you ordered anything like a different color, it took 2-6 months to get. Jeremy did a great job! Thanks Jeremy.
Great experience Brad was extremely helpful and saved us alot of money on quality items. If you haven’t visited this store, I would recommend!!
Went to Ashley furniture to start the search of assisting my legally blind grandmother in her very first mattress purchase. Upon entering the store we were immediately met by staff who directed us to the proper location and introduced us to Brad Davis. Brad was fantastic! Knowledgeable, personable, patient, and went above and beyond. Austin and Cody were on time, polite, kind, tidy, and professional. They even assembled the bed frame for us! Huge thanks to Brad for making my dreaded task of mattress shopping so easy and Austin and Cody for making moving and installing the mattress stress free!
Shopping at the Dubuque Iowa location is an outstanding experience. The excel in customer service, always helpful and never feeling pressured to make a purchase. Their sales model of being a support team rather than a salesman and pressuring, makes the experience more pleasant and I am more likely to return to make another purchase. Because of this sales model, I have returned to make more purchases from this store, rather than sending my daughters to the Cedar Falls location. I have also brought friends to the store who have complimented on the service we received. It makes for a much more relaxed experience, rather than feeling pressured to make a purchase, big or small. Brad, Kyle and Derrick have always given me service that is above and beyond.
Thanks Richard for you help and knowledge of the products
Had an excellent experience with a mattress purchase. When I entered the mgr Brad was very knowledgeable about everything. I recommend all my friends to the store.
The store manager Brad Davis was very outgoing and helpful in my recent purchase. The store was displayed exceptionally. The experience was outstanding.
Had a fantastic experience! The store manager Brad Davis was very helpful, friendly and is an exceptional worker. The store was displayed very well. My expectations were met up and above.
What a wonderful experience in-store. worked with Brad Davis, awesome experience at the store. the team work displayed was truly on another level!!!!. Loved it. ❤️
My husband and I purchased a 3 piece set of living room furniture on 9/10/22. Jeremy met us at the door and throughout our time in the store, was available for questions but not "breathing down our necks". It was a really stress-free and pleasant shopping experience! Thanks Jeremy!
We purchased a dining room table, among other pieces of furniture. Our puppy chewed up one of the legs (our problem, our fault), so I ordered a new leg in January. They were to ship it directly to me, and I gave them my new address because we had moved since the last purchase. They told me it would be roughly 4-6 weeks. Ok. Well after 4-6 weeks, they had charged my credit card for it but no table leg, so I called to inquire. They sent it to my old address, even after I told them it needed to be changed. So they said a new leg would have to be made and it would be another 4-6 weeks. Ok fine. Over 6 weeks later, still no table leg. So I called again and was told I would have it sometime in June. Ok fine. Then come August, still no table leg! I called AGAIN for the millionth time and was told it was in, they are waiting for a tech to come to my house to put the table leg on, even after I had told them to ship it to me! I asked why no one called to let me know it was in so then I could have told them again for the millionth time to ship it. They couldn't tell me why but they couldn't help me now because I needed to call customer care....so I tried, but couldn't get through for 3 days in a row. Called back to Ashley's and they said they would put a ticket in for someone to call me back within 1-2 business days. Still never happened and still no table leg, yet I paid for it over 8 months ago!!! This is unacceptable and I will never purchase from there again.
These salespeople are zero pressure. The store has great quality and great prices.
NO CUSTOMER SERVICE
We had a great experience today at the Ashley’s HomeStore in Dubuque, IA. My wife and I went in to look at some beds and other furniture for a newly purchased house in Dubuque. We were greeted at the door and then introduced to Brad how helped us look around at different items. Brad was extremely nice, professional, gave insight to his experience, and very personable. He was fast and very considerate of our time. He didn’t pressure us into purchasing anything extra and we got what we were looking for. We will definitely come back and ask for him! Thanks for all the help today Brad!
What a great experience! Kyle my salesperson was very very kind, patient and helpful. Everyone from sales, financing to delivery was professional. I highly recommend Ashley Furniture.
I have never worked with a more incompetent group of people then working with Ashley these last 4 months. Ordering went fine and then every time they said it would be in by x date it never was. On every one of our items. We finally get things delivered and the dresser we ordered was put together wrong, the whole thing was wobbly. How no one noticed this from building to putting in the truck baffles me. We send it back and of course have to wait another three weeks to get another one and when that comes they tell us we have to pay $250 for it. Finally clear that up after another 45 min phone call and the manager assuring me no other hiccups will happen. Today they come to deliver the rest of my bedroom set and they don't pack the screws for the head board. The one thing they were supposed to put together they cant even manage to get that correct. You would think with all the issues I had they would star the order and make sure it was correct but its clear they do not care one way or another, they were paid so that's all that matters. I call them about the screws and they say maybe they have some spares in the back is the best they can do. I just get hit with a "sorry this happened, we will do better about this we appreciate the business". How about refunding my installation fee since you clearly do not know how to build the stuff that you sell. I will never be back to Ashley Furniture and I advice the rest of you to go elsewhere as well.
Just had a desk and dresser delivered from the Dubuque Ashley Furniture store. Allen and Austin were both very courteous, careful and did a wonderful job getting our furniture pieces in place. They took extreme care to make sure our new furniture and our walls were protected during the delivery, and their friendly manner and desire to ensure everything was exactly as needed is sincerely appreciated. Thanks so much guys!
Selection is fairly decent, sales staff is friendly enough and prices are about the same as any other furniture store. What I do not like is the false expected dates for items not in stock. When you order a living room set and are told mid-March (roughly 6 weeks) and are now going on mid-April without a call regarding when your order will be in, that’s an issue. I’ve been on my fiancé for weeks now asking if Ashley’s has called about our order or provided an update yet. They hadn’t so I made him call today and they claim our set has been sitting in Cedar Rapids. I’m not sure how long it has been there, why we were not notified or contacted to setup a delivery time, but it’s extremely frustrating. It seems communication is lacking at Ashley’s big time. We asked them to send our furniture to Dubuque from Cedar Rapids and we’d just pick it up ourselves instead of waiting god knows how long for them to deliver it. The employee we spoke to stated that was fine, even after we informed them we’d be on vacation for a week. A couple days later, they decide to call us being extremely unprofessional & rude stating if it’s not picked up the day after we get back from vacation they were shipping it back to a warehouse! When you spend over 3 grand in cash or more, you expect to have your items around the time promised, not a month from that date or later and don’t expect to be treated in that manner. I’m betting they just throw out a 6 week timeframe to close the sale & hope their customer’s lose track of time or buy into whatever lame excuses they have for being extremely late. Not only did we have a timing issue, disrespectful phone call, & lack of communication…we were told the set we ordered was made in America. Funny, the tag on our couch said made in Vietnam. I absolutely hate being lied to, it’s my biggest pet peeve. I thought maybe ordering from an “American Made” local company would be a good experience, but I was wrong.
I ordered a tableset almost a month ago.I paid for the set to be assemled and delivered.They told me it would be by 4/30/22 and at the latest, the first week of may. I get a message saying they were coming by to deliver on the 30th however, right after the message they called to inform me that me chairs were here and not the table. They delivered the chairs and say nothing else about the table. Fast-forward and they never called me or anything about the table so I went up there 5/07/22 to asked about it. They told me it wasn't even in the warehouse and they had to get it transferred. They wouldn't be able to deliver the table until 5/19/22. They only delivered half of my order and didn't off any type of compensation or other alternatives. Not only did they push the date out twice but now I have to go pick up my table after I paid to have it delivered just so I can have it by the 12th instead of the 19th so my kids can have sompalce to sit down and eat. I am very disappointed in their service.
Bailey and Austin did a good job delivering my sectional and bedroom set. They noticed something wrong with my dresser and put in a note for an exchange.
great service will order again love the fact Austin and Bailey took that time and was very professional awesome guys all the way around the map greatest experience thanks.
Very happy with furniture and the guys who put it in. They had to work hard to get through our small doorways. But we got them and look great and very happy with the delivery. Thank you Bailey and Austin worked very hard and professionally.
Did a great job!! Amazing attention to detail! Was very respectful of our home. Best delivery guys we have had come to our home! Took the time to get our couches exactly how we wanted them. Thank you!!
Bailey and Austin were amazing in delivering my furniture! My oversized furniture didn’t fit well in my old house doors and, for close to an hour, they problem-solved and figured it out. Couldn’t have asked for a better team than these two!!
Bailey and Austin delivered my furniture, they were on time, friendly and did a great job. They are awesome.
Bailey and Austin were great! They delivered everything on time and were very helpful and polite. When one piece came to the warehouse not looking as good as the rest, Bailey made sure to let us know right away and got a new piece ordered for us immediately.
Couch and Recliner are exactly what we are looking for for our small space. Bailey and Mike delivered both and did a fantastic job. Highly recommend!
Salesperson was very helpful and made the purchase easy. Bailey & Mike delivered my headboard/footboard/railings this morning. They were friendly, efficient, and helpful. Thank you!
Our new “couch” arrived today - 1/3 of it. The couch was ordered last weekend and was “in stock” in Dubuque (where we ordered from in-store and scheduled our delivery), so they said, and it was scheduled for delivery today (Friday). Apparently it was NOT actually locally in stock, it was coming via “transfer” from three separate warehouses, including one in MN (we live in IL). Two pieces didn’t make the transfer. Instead of calling to inform us of this and at LEAST giving us the option to have it all delivered together at a later time, they sent the one piece they had instead, so now we have 1/3 of a couch and they can’t guarantee when the rest will show up. Not ideal. Make sure you check on “can I walk out with it” when they tell you it’s “in stock.” Will update review and rating if the company is able to resolve this in a timely and reasonable manner.
Just had my living room furniture delivered and both Bailey and Mike were great. Very please with our new furniture and with the delivery!
Austin & Mike showed up right on time! They were very kind and polite, did a Great Job setting everything up! One piece ended up not being able to fit in our space as we had planned, and after trying all possible positions they loaded it back on the truck and said it would be taken care of! Very Satisfied, I would defiantly recommend Ashley Furniture and their delivery service!
Great store, AWESOME customer service, staff is very informative… not pushy. The staff team at Ashley in Dubuque are very helpful and friendly! A huge THANK YOU to Store Manager Brad D. for your recent assistance on our purchase.
Bailey and Austin were very helpful today. They were strategic, well prepared, and quick to assemble. Great work gentlemen.
Kyle Hensley was very helpful. Made my purchase easy.
Friend ordered ned they showed up 20min early brought bed in made excuse they couldnt get upstairs. And they left. Never took old bed. Now hows someone with a bad back supposed to get this matress ipstars.???
Bailey and Austin are awesome! I wasn’t home when they delivered and set my bed up. They put it exactly where I wanted it, w/o them knowing where I wanted it. They also put my heavy mattress that I already had on my bed for me without me even asking. Thank you so much Guys for an awesome job done!🤗
We moved to the area last summer. The team at the Dubuque store have been outstanding in helping us make our new house a home. The staff have all been personable and professional - from Jeremy & Richie, at the store, to Bailey & Austin, the delivery team, we have been impressed with their superior customer service. Highly recommended.
Just got our love seat. Mike and Austin did great job getting up steps and setting up. Thanks
We have a steep and slippery driveway and poor Austin and Bailey, the delivery guys, had such good attitudes about it and did a great job setting up for us! Ashley is very lucky to have them!
Bailey and Austin delivered my mattress. They took the old one out and put the new one in. Excellent service.
Amazing service, attention to detail, and positive atmosphere. We worked with Brad Davis and he made sure we were shown every couch we were interested in. Any questions we had he knew or made sure we got the answer before we left. Highly recommend working with Brad.
The sales people are not very knowledgeable about the exact composition of the "leather" furniture. I purchased a $6,000 sofa/loveseat/chase lounge leather set from Ashley 5 years ago & the leather "finish" has been peeling/flaking the past couple of years. Stopped by the store to get info as to how to repair/refinish & they were clueless. I was surprised that they do not sell leather repair items...i.e. leather dyes/paints/fillers/needles & leather sewing threads, or at least have knowledge that this peeling/flaking does occur on their "leather" items and be able to offer info as to what can be done to repair.
Well stocked,nice,helpful.Great price.
Ruined product when arrived and delivery driver tore up our yard delivering. They are correcting their mistakes but still very disappointing.
Wall art on glass. They're beautiful.
Derrick is an awesome salesman!!!!
My husband and I recently stopped by to look at mattresses, we ended up purchasing one with an adjustable base. Upon delivery (a Wednesday) the base wasn’t working which we were told was due to the remote, the delivery guys told us they’d leave everything and customer service would reach out to get service out to us. On Saturday Ashley’s customer service reached out to us and told us that the manufacturer wanted to handle the case and they gave us the number to reach out to them…we did on Monday and after being on hold for 20 minutes a recording said they were experiencing high call volumes, to leave a message and someone would call us back within two business days. At this point I was feeling very frustrated so decided to reach back out to Ashley’s, I told them my issues and they said the manager would be calling me back. The manager, Brad, called back shortly and I explained my issues and frustrations. To my surprise Brad went above and beyond to get our issue resolved and within the hour our base was working! I couldn’t thank him enough and after the care that was provided to us, we are customers for life and will definitely recommend to all our friends!
Bailey and Mike were great with delivering my furniture today! Very friendly and professional with my children, pets and me.
Brad @ Dubuque location was amazing & so helpful!! Answered all our questions was very knowledgeable and had great customer service
Bailey and Mike went above and beyond. Moving old furniture out, setting up new and showing us how controls worked step by step. They were outstanding and know their products. Im sold on Ashley furniture! Thank you Bailey and Mike!!!
So many choices for sofas. Bailey and Mike did a fantastic job with delivery and set up. Courteous and professional!
Great delivery service! Friendly and courteous!
My bedroom furniture was delivered today!!! Mike and Bailey were amazing! They delivered and set up all of my furniture, and it was no easy task. They were friendly, professional, and efficient. Great job guys! Thanks!
Beautiful furniture
I appreciated the great service we received from our Platteville store associates. Our delivery and setup personnel from the Dubuque store were very efficient and accommodating. Thank you, Bailey and Mike.
Very professional and courteous sales staff and movers. Bailey and Mike did a great job bringing in furniture and were a huge help.
I went to Ashley furniture 8/17 to look for a recliner. Brad Davis helped me find a great chair. I would recommend this store to anyone. He was very helpful and just a great guy!
We have worked with Brad continually over the last two months and very much appreciate the personal touch he provides. We are very pleased with the furniture we have purchased and will continue to use Ashley Furniture in the future.
Kyle and Brad were fantastic to work with. Highly recommend!!!
Good selection of furniture just didn't have what I was looking for. Furniture is also kind of expensive.
Went to Ashley on 7-25 to purchase a few bedroom items and had a great experience. We were given prompt and friendly service by our sales person Brad. He was professional and made appropriate recommendations. Ultimately he buying process very easy. The items were delivered within the expected time frame and the products themselves I felt, were a good buy for the money. Assembly was a breeze ! Thanks Brad.
Richie and Brad and staff. Best customer service experience. Great staff. Thank you
Kyle's the man!!!
Thanks to Betty and entire staff.. we were able to furnish our townhouse, Extremely nice staff not your typical competition situation, Betty was very straightforward about the products. I’m not a fan of shopping in these types of places but experience was very nice..!!!!
Took months and months to get our furniture-more than half a year! Kept getting told different dates of when it would be in. Finally received part of our order, but it was damaged. Had to wait another three months to receive an undamaged piece. Waste of time and money
Brad Davis was very knowledgeable and helpful. We especially appreciated that he did not pressure us into anything we didn’t want to buy. It was a great shopping experience and we are very happy with our new furniture!
Kyle Hensley was amazing along with the whole crew at Ashley furniture in Dubuque,IA! Great team, friendly atmosphere, with lots of options!
We needed a piece of furniture ASAP and Derrick Nunally and the manager were awesome! Highly recommend!
My girlfriend and I bought a 2 piece electric reclining set. A couch and a love seat. The total was 2,300 dollars. We bought from clearance because the first couch we ordered took 9 weeks to come and when we received it, it would not fit through our door. So we had to return it. We then went to the store when they opened back up after closing down due to covid. Everything was on back order and looking at multiple weeks before we would receive anything. They said we could look at their clearance as we would be able to take those items home that day. We had already been in our new home for going on 3 months with no furniture. We purchased a set off clearance and took it home. Literally 2 days after purchase, the recliner was reclined back and it got stuck, it just wouldn’t recline back down. I called Ashley’s and they said someone would get back to me. Nobody ever did. Called multiple times and was basically told no refunds no returns. Now I understand we purchased a clearance item but we spent 2300 on a set that stopped working in two days. You would think huh is company would be more ethical then this. We bought our first furniture set from them, we bought our entire bedroom set from then so we returned when it was time for a new living room set and after this experience we will NEVER return. So thankful slumberland just opened a huge new store where I live , I’ll be getting rid of this set somehow and going to slumberland. Shame on Ashley’s for not even attempting to lead me in the right direction for how I could fix this issue!
Great service & beautiful furnature . Down side it takes forever to get ur order !!!
Loved this store & employees were very & helpful
The best place the buy furniture! The customer service is amazing! Looking for any kind of furniture go see Kyle or Derrick!
Jeremy is the best
Awesome service! Thank you Brad😀
Great customer service! So much to choose from with great prices! Brad was great to work with, very helpful! Will definitely be shopping there in the future
Salespeople great help and friendly
Was satisfied with the service Jeremy Poulin and Kyle Hensley provided tonight. Helped with everything, we're very professional and knowledgeable about the products they were selling. Overall had a very positive experience left very happy.
We had the absolute best experiece with our purchase at Ashley from the minute we walked in the door and were greeted by Brad Davis. He was so friendly, funny and geniuinely kind! He made us feel like we'd known him forever. Brad helped us decide which sofa was best for us, not be being a pushy salesman, but by asking us about our family and our specific plan for the room. When I returned two days later, he was right there ready to answer more of my crazy questions with his extremely friendly smile and patience. (I'm surprised he didn't run in the opposite direction when he saw me coming) We made the purchase and it was delivered just three days later. We chose the full delivery option and my husband said the delivery men were in and out in 15 minutes with no problems at all and without him even lifting a finger. The reclining sofa looks SO great and we absolutely love everything about it. Thank you, Brad and Ashley HomeStore!!
I have never had such incredible customer service. Jeremy Poulin was the most amazing salesman. Absolutely the most outgoing, people skills and made my purchase worth every penny. He was detail oriented and took the time to make sure we walked out absolutely happy. We love our new living room furniture. If you want great service and great quality I suggest you go to Ashley furniture.
DO NOT PURCHASE THE PROTECTION PLAN!!! They do not honor it and they give you the run around. I submitted a claim in September and it is February and nothing has been done. I have made over a dozen phone calls, been promised things will happen, been promised partial refunds and NOTHING they say will happen actually does. They have terrible customer service and I will never purchase from them again.
Beautiful store and very helpful people found exactly what I was looking for
We bought a nice couch from this store. Good price, great customer service, and on time delivery.
Derek was amazing, he helped us so much. He was also so knowledgeable about the furniture. We were so clueless what couches can do now in days. He also helped us have a great time shop we laughed so much. Thanks so much Derek!
Went in to buy a couch and loveseat and the sales person told me they had what I wanted in-stock. After getting all the payment stuff done I was informed that it was in the warehouse and it would be a week before I could get them. So I guess in stock has two different meanings. I ended up being okay with it.. but the. Was told it would be two weeks because one part was in a different warehouse. Was then given a date that everything would be in to pickup. That day was yesterday. I was having them delivered to another ashley store closer to home for pickup. I called the store I was having them shipped to and was told that only the loveseat had arrived and I had to call sales man to get the information on the couch. Called at the end of the day and was told that they would call me back in the morning with the information. Never got a call so I called again and was told that everything was there and I could pick it up. I went to pick it up and the only thing they had was the loveseat after being told both were there and to call my salesman about the couch. They checked and the couch was still at the warehouse and didn't get shipped. So needless to say my order has been canceled and I will he shopping somewhere else.
A great store to get a chair
We had the BEST experience yesterday at Ashley with Brad. We are very new to buying new stuff rather than used and I'm disabled so standing is rough for me. He was able to quickly help us find the exact mattress that would work perfect for us and helped us pick an AMAZING sectional and ottoman. Amazing experience with a funny and extremely knowledgeable guy and we will absolutely do more business with them in the future!
Wide selection, friendly and not pushy
Awesome experience with Brad at the Ashley Homestore in Dubuque. Love my new Tempurpedic, haven’t slept better Will be back.
Excellent service from Brad and Sue!
Great service and Brad was amazing! Thank you so much :)
My mattress and box spring were both damaged upon delivery. I've spoken to the Dubuque store directly as well as their corporate office. No one will get back to me regarding replacing the items. I'm very disappointed as this has been going on several months now. I guess I'm going to have to live with damaged furniture. I won't be recommending this store to anyone.
Great custumer service with Brad. Helped me so much was very caring made everything easy .....excellent delivery drivers called and came a little earley which was great .....will for sure be coming back .....thank you Ashley Furniture.
Good service and pricing. Happy with product will go back again.
Great experience..and we found great recliners
See Brad. He knows a lot about beds!
Jeremy from the Dubuque store was wonderful to work with. I needed furniture in a week that was in stock. I gave him a budget to work with and told him what needed and in short order, he found everything I needed to stage a house. I would highly recommend him for all your furniture needs.
Went into the store three different times in a week looking at purchasing a livingroom set (looked at the same set) and all three times I went in the price was higher they stated the sales is off and we have a better sale now, yet the day before a sales person said the sale (lady with tattoos) will go on until the end of July. I called today and the person said how about 100 dollars off will you buy today right after that before I could say no he hangs up on me. My question to Ashley how can your sales price be higher than the retail price? I used to shop at Ashley in CA all the time such friendly employees there with a fair price point unlike here with car salesmen tactics what a disappointment here trying to scam people. 0% interested for 12 months Or 0% interest for 60 months and we will add approx 650 dollars to your furniture but it isn't upfront interest they say. I say false advertisement! Will be reaching out to BBB.
Nice selection and management is great
Brad was awesome to work with. Everyone was very friendly & store was very clean.
Was looking today for a new queen size bed because the one i had was giving me back pain the last few days and brad davis, the store manager provided exceptional service, most pleased with his customer service skills and he was very pleasant and did not rush what so ever, make sure to definitely check his store out, you will not be disappointed at all.
Over the phone, Brad took the time and was very helpful and accommodating with my questions about products. I was wanting to see an item before I ordered, but I have been self-quarantining. Brad was very reassuring about the safety of the store, so I made an appointment to go out. He greeted me upon arrival and showed me the items I was considering, being very conscientious about my position. The staff was very limited upon just opening by appointment, and although he had to juggle a couple other things while I was looking, he still made me feel like he cared about me as a customer – always checking back. While paying for the purchase, both he and his co-worker, Sam, were very kind. When I left and had concerns about my choices, I called him and he made me feel totally comfortable about any additions or changes I may have wanted to make. My order should be in within 2-3 weeks, and I feel confident that it will go as smoothly as it has thus far.
I ordered furniture back in the beginning of March. They gave me an estimated date of March 24th. I have called and they told me I should get rid of my old furniture over the weekend because my new stuff should be delivered this week. Now they are saying my stuff is not even in yet. I am beyond heated. If I would have known this would have been a run around game, I would have just kept my old furniture. You guys have been giving me the run around since day 1. No one even bothered to contact me to let me know my stuff was on back order. I will never order through Ashley ever again. I wouldn't even give it a one star review at this point.
Worked with Brittani today!!! AMAZING first buyer experience!
My husband and I were in the market to purchase a new sectional couch and after not really finding what we wanted in several other furniture stores I decided to take a look at Ashley Furniture in Dubuque. I was met by a sales person named Cheri. This gal was AMAZING to work with. She showed me a sectional couch that was exactly what my husband was looking for. I wasn’t really fond of the color but after Cheri worked her magic with accent colored pillows and a blanket throw I was sold. Cheri even made suggestions as to what color rug to add to really make my couch pop. How is that for service!!!!! She helped us pick some accent tables as well. Needless to say I am very excited to arrange my new living room. I’ll definitely give Ashley Furniture business in the future! Thanks a million 🙂
Have bought several items from Kyle Hensley. Process has always been smooth and fast. I knew what I was looking for and withing 20 minutes of walking in the store they were able to price match a item and complete all the paper work.
Brad and Sue are the best in Dubuque . They are awesome, far exceeded all expectations I had coming in. Will definitely be back.
Sorta Expensive needs to have more options for prices for ppl to afford to be able to have new items high markup
I have purchased several things from Ashley Furnitures and several from this location. Ordered a bed, said I would pick it up, told it would be here today, now it won't be here till Friday at the earliest and they were going to deliver for free on Feb. 5th. Hello people, I don't have a bed, hence why I wanted it now and would pick it up. Hate being lied to!!!!!!!!! This will most likely be my last time working with this place. If I don't see it Friday I will be demanding a full refund! Plus change my review to a negative start if I could. Zero customer service after the Sale!
Highly recommend Brad Davis, answered every question and request, worked for hours to get us the best price on our new mattress and sectional! Wont be going to anyone else!
Derrick helped me pick out it a mattress and bed frame. It was delivered and setup today and it’s amazing. If you need help ask for Derrick he is very helpful and will make sure you get what you need!
A lot of selection and the salespeople are nice
Cheri did an amazing job on helping us find the right kitchen table for us. Didn't pressure us at all, but when walking into the store did feel like a car dealership.
Part of my bed was delivered on Wednesday. I called because there was an issue with the delivery and install. They said it would be taken care of it is now saturday and no one has called back with an ETA or told me when my bed would be installed. In the mean time I am pregnant and sleeping on a darn couch because this wasn't taken care of.
Stopped in today to look at living room furniture. Cheri T was our sales person and was absolutely amazing. She answered all our our questions, was extremely helpful and gave us some really great suggestions. We ended up finding a set that we love and cant wait to get it. I would recommend Ashley and Cheri to anyone!!!
Was 5 stars a week ago now 3 because got the call from warehouse people and said that everything was in the warehouse but said bed was in the warehouse but adjustable base was still out of state. The day I purchased the set, the lady said that we could have taken the bed that day . But when the warehouse called they said that they are in cedar fall iow . When I purchased the set in dubuque.
Bought 4 bar stools, salesperson was very good!
We came in today just to look around. Jeremy greatest us at the door right away. He was very helpful and didn’t push us to buy. He answered all our questions and made us feel very welcome. We had an amazing experience with buying our new couch. Thanks again Jeremy!
Real Helpful
We came to Ashely looking for a table and chairs and Eric the manager and Sue helped us find exactly what we wanted. We came in picky knowing exactly what we wanted and they didn’t quite have it so we mixed and matched pieces to make the perfect set for our family. They had no problem carrying around different pieces for me to look at with the table. Excellent staff and help. We are so excited about our new kitchen table!
Eric and Sue were awesome to work with!!!
Our old memory foam mattress was giving out after 5 years and the wife and I decided to get a new mattress. After stopping at 3 different stores in Dubuque we stopped at Ashlee Home Furniture. We were immediately greeted at the door by a nice gentleman named Bradley who showed us some different beds. He was extremely knowledgeable and patient with our questions, made it a very enjoyable shopping experience. Our bed was delivered 6 days ago and we absolutely love it! Ashlee Furniture has made customers for life out of us as long as Bradley Davis works there!
Kinda of pushy sales people just went in to look and price things and as soon as we walked in the sales person was in our face
Went in looking for a lamp. No one helped us and when we did chase someone down to ask a question, they had no clue whether any of their lamps took 3-way bulbs.
Let me alone while I shopped. Not pushy, helpful when I needed it.
Our experience with Ashley Furniture was one of the best! Cindy was so knowledgeable and really took the time to help us find our perfect sectional. I would recommend Ashley Furniture time and time again!
My boyfriend and I had just gotten an apartment in February and needed living room furniture. We walked in not knowing exactly what we wanted. Jeremy was very friendly and personable. He recommended a few different pieces in different price ranges until we chose a recliner and couch. I'd recommend him to anyone who isn't sure exactly what they want or need.
Bought furniture there. Very satisfied with staff and love the new living room set.
Awesome prices and people working as a team. This store must have a lot of positive leadership!
Great experience.
The store manager, Brad, was very helpful! Also Joe was great!
Very helpful staff! Bradley Davis is very customer friendly , he knows is stuff!
Great Experience thank you Cheryl
Got a great deal on a sleeper sofa. Very friendly and helpful sales person. Will be using her again in the future!
EDIT3:chair was supposed to be delivered on the 26th. No one showed up. I get a call from FurtitureMart 20 minutes before the end of the time frame they gave me and apparently the delivery truck wouldn't start so they were not coming. I brought the chair back the next day and got a refund. Not dealing with this anymore. EDIT2: Received my replacement chair due to the scuff marks on the back of the one that I first received. Come to find out, when we moved the chair to replace it there was a bolt that had come loose from the chair as well. This one has a slice along the bottom of the footrest. They said there will be another one coming and delivered on the 26th. We'll see how this one turns out. I am extremely unhappy with this chair and will not be purchasing from them again. EDIT: I got my chair on January 2nd, as informed. Jeremy rented a uhaul and delivered it to my house. There was a couple of small nicks in the leather on the side/back of the chair they Jeremy said he would call the customer service and inform them of. I received a call from them yesterday January 9th and they are sending out someone, with the part, to replace it on January 18th. I bumped up the star rating to 3. I'd buy from again down the road. Would look other places as well. Still no chair! I went into the Dubuque IA store on December 22nd. I informed Jeremy, the sales agent greeting us, that I was looking for a recliner. He found me a couple that fit my needs and I made a purchase. He asked if I wanted the warranty and I chose to get the most expensive one. Easy sale, no bulls!@#. We were in and out of the store in 20 minutes. I was told delivery would not be until January 11th, but if I wanted to pick it up in Platteville I could have it Friday December 28th. No brainer, since Platteville is closer to home. Come the 28th, no call... I called the Platteville store and was told it was not there and to call my sales rep. I called Jeremy, who was apologetic. He explained that he misread an email and thought that the Platteville store would be able to receive the item in that time frame. Understandable, mistakes happen. He said he could have the chair delivered to Dubuque on Monday, the 31st or again in Platteville the next Friday, the 4th. I worked in Dubuque on Monday so I chose that store for pickup on the 31st. Guess who still does not have a chair? I called the Dubuque store around noon today (the 31st) and was told that Jeremy should have known better. Any orders placed on Friday will not be delivered until Wednesday. Not off to a good start. I now have to wait until Wednesday the 2nd for the chair to be delivered to the store. My other option was to have it delivered to my home on January 11th. The same offer that was made to me at purchase. I declined. They have promised to make it up to me, but it's hard to believe it at this point. We'll see where it goes from here. If anything changes, I'll add to this review. If I do not, you'll know that I asked for refund and purchased a chair else ware.
Ordered one piece of furniture over a month ago and it still hasn't been delivered. Very upset with their service.
I just want to say thanks to Bailey for making things right for me. First off, only half of my new sofa was ordered by a separate sales person and I wasn't aware of this until it showed up at my house. I call Ashley Homestore and Bailey was on it trying to figure out what was going on. He gave me the bad news that it would be another month, but told me he would make things right for me. Bailey personally drove to Davenport the next day (Saturday afternoon) and delivered a loaner sofa to my house. Which was also two days before Christmas.
So far so good wait N see how delivery goes
Went to this store and bought furniture a month ago. We were told the furniture would be in by December 10th.. I've called twice and both times the delivery date gets further out. Now they are saying not until sometime in January and couldn't even give me a closer idea of a date. If I ever even get my furniture not sure I'll want to come back here!
We went there to get a lift chair for my dad. We had a good experience here. The salesman that we worked with was really good to us and helped us a lot! We are excited for dad to get this and delivery was free!
Helpful staff. Pleased with product purchased
Who in the hell only uses glue and staples to hold furniture together. Total junk isn't built for everyday use.
We are new to the area so needed to purchase several items for our home. Cheri made us feel welcome! We were able to browse on our own and find her when needed for advice! The store is very organized and has plenty of items to make the decision making a bit tough! Happy problem, right? We purchased 5 terrific items and are very pleased with the team at the store, delivery people and sturdiness of the chairs and shelves. We'll be back!
Friendly people and great prices
Didn't find what I was looking for but nice store
Erik V was great and went above & beyond for our sectional & Sue G. Helped us with our bed, she Is amazinggggggg. - Tanya S.
Too pushy. Won't be shopping here again. Can't even look without being stalked by a salesperson. 4 times in less than 10 mins had to tell him no, we didn't need help. Otherwise, it's a beautiful store.
Friendly staff and very happy with our couch set purchase.
Eric is awesome, friendly, attentive, and listens to what u want. This was at the Dubuque, Ia store.
Nice furniture great prices
Helpful. Nice furniture.
They have a lot of furniture. Take your time and shop. Great sales people to help you with questions. Very clean and modern store. It was a great experience and would love to go back and see what is new.
It was the most enjoyable purchase I've made in years. Caleb and Derick know how to treat customers! Customer service and negotiating price sealed the deal. Ashley blew the other store I was dealing with out of the old BALLPARK. I purchased a high top table & chairs and 2matching, leather loveseats. Dilly_Dilly. Thank you, Guys! Ashley you are only as good as the people you hire to do your bidding. Susan Marino DBQ
Ordered a table set the sales person said it would take 2 week's it's been 2 months and still never got it unhappy customer!!
Great place, would love like to have better offers or assistance in possible credit approval or a way to help with financing, option good credit or decent credit, for employed customers trying to establish credit or improve their credit.
Staff was very helpful and friendly
I received excellent customer service at Ashley’s. I met Derrick up front was a great salesman. I explained my budget .He wasn’t pushy he showed me several bed frames. I bought the frame and head board.Will be back to see Derrick to get dresser and night stand to match.Also delivery service was excellent!
We stopped in Ashley Furniture to look for a dresser. Cheri was a great sales person. She didn't pressure us, or make us feel like we needed to buy something. We ended up finding a whole clearanced out bedroom set. Cheri really helped us understand what we were purchasing. We even bought a new kind sized bed from Adam. He is great at helping you narrow down the type of he's you want. When we discussed financing it was a good deal at 0% for 6 months. My husband and I were both under the impression it was a short term loan from wells Fargo. You can imagine my surprise when a credit card showed up in the mail. I don't feel they were very forth coming with the fact we were opening a credit card, not getting a loan for what we were buying that closed when we paid it off. Although the sales staff was 5 stars all the way, I am downgrading for them not really explaining the financing to us.
Was a really great experience, went in there not expecting really what we wanted but got in there and got the help we needed. Ended up in the sleep section and Adam took real good care of us. He really knew his information when it came to beds and frames. Kyle working the furniture section really helped us out good as well. Also really good with information and polite. Both gentlemen were really great. If in the market for new furniture, Ashley’s is the place to go. Ten out of ten.
All efforts were made to help me find what I was looking for, and to give me time to look around. Good advice on color. I am happy with the selections available and pleased with what I purchased.
I received excellent customer service at Ashley. Dakota quickly assessed my needs and from a very large in store inventory, he was able to easily narrow down what I needed. He was knowledgeable about the products and I appreciated his suggestions. I would highly recommend this store for all your furniture needs.
Derek was very helpful and had very good communication skills The reason I came back because he help my sister he did such a great job with finding her tables would took about 30 minutes yes but some more of my family members want some more pieces I would prefer they shop with Derek
We came I knowing what we wanted. Adam provided us with all the information and answered every question we had. He was very knowledgeable and professional we will be back to see Adam.
Very helpful with our special circumstances we had at the time of purchase of a recliner. Thank you for working with us.
DAkota was very helpful . Very good at explaining the difference in the tables
I had an amazing experience!!!! I was very impressed. Dakota Merkes and Ray Drown went above and beyond to help me with the most beautiful and affordable beds for my 5 children. I recommend to any, if your looking for a furniture store who will listen in details and provide the best quality care , study and beautiful furniture , Ashley Store in Dubuque is the place for you.
My husband and I recently spent a few hours in the Dubuque Ashley store shopping for a bed. This may seem like an easy task, but as most consumers know, bed shopping is confusing, frustrating, and often leads to an education on springs/materials, etc., when really, we just want better sleep. Enter, Adam Muir. His patience, knowledge of his product, and his ability to listen and truly see what it was my husband and I were seeking in a bed, was impressive!! His customer service was above and beyond anything we would expect, and most appreciated, was his "no pressure". In the end, we purchased what we believe will be a great bed and we'll be a returning customer to Ashley Furniture because of Adam!! Great Job👏👏
They where very pleasant to work with an got you what you wanted. I would recommend this place a 100%
I had a great experience at Ashley’s! Sue, helped me decide and figure out the best deals for furniture I purchased today. Glad I had her help!
I recently visited the Ashley Homestore in Dubuque, IA to purchase a new sectional. Our sales team member, Adam Meador, was exceptionally patient with us as we discussed and debated for a long time on what to purchase and how best to purchase (financing or outright). He presented all options and was up-front and honest every step of the way. We were very happy with the buying experience and look forward to receiving our new piece!
Dakota at the Dubuque store, was super helpful and made sure all our needs were met, he listened very well to what we wanted and needed as to what we didn't want and need. I would highly recommend to everyone working with Dakota!
Very knowlegeable and everyone was trying to help
Our salesperson, Adam Muir, guided us through the selection process for the purchase of our new bed. He demonstrated complete knowledge of the available makes, models and features of available beds. In very little time we decided to make our purchase at Ashley through Mr Muir. Mr. Muir was the decideing factor of where the purchase was made.
Every time I have went to the Dubuque Ashley Store I have been very pleased with their staff as well as their furniture! Great prices for great pieces.
I loved working with Cheri T. at the Dubuque Ashley Furniture. She is great at what she does and did everything she could to get me the best deal. I highly recommend working with her. I LOVE my new couches!
Cheri was so helpful and willing to show us many different pieces! We ended up finding the perfect addition for our home! Thank you so much Cheri for your help!
This place is very organized with both furniture and employees.
The service was very helpful! Great place and great furniture!!
Sue & Dakota were amazing!! So knowledgeable and helpful!! They helped us pick out the bed of our dreams!! Outstanding customer service!! Beautiful store! Would highly recommend!!!!
Not impressed with the quality. The furniture looks like it has been used.
Thank you to Dakota Merkes for helping us find a couch and matching chair. He was attentive but gave us some space. Making a personal connection with us while chatting was a bonus. Also, he worked with us to find something that met our budget and durability needs. I only wish they could get items a bit faster after ordering. Great experience. Would recommend to family, friends and others. Edit: took 4 weeks to get sofa and chair in. Sofa damaged. Going to take another 4 weeks, right now I’m at 2.
Blake was awesome today!
We had been putting off buying new furniture for awhile and with the holidays coming we knew it was time. Plus we had a bad experience with our last two sets of furniture and were reluctant to buy. We came to Ashley furniture in Dubuque and was greeted by Sue. She was friendly, patient and willing to listen to our struggles. Our space is an odd shape and she offered great suggestions. She was also very knowledgeable about fabric choices and Ashley furniture construction. Since we don’t yet have the furniture we can’t recommend it yet but we can recommend Sue.
We had a good experience at Ashley in Dubuque with Blake and Sue!
I would recommend Denise marra at the dubuque location she was very friendly and made our search for our living room set a very easy / fun process . Thank you again
Dakota was very helpful in our process selecting furniture and providing great customer service. He was polite and respectful. He wasn't pushy and gave us time to look at options. Great guy/employee!
Purchased a lulu full-size bed for my daughter and it took a month and a half to get the bed. When I was putting the bed together Ashley home furniture gave me the wrong items. Now I have to wait another three weeks for a technician to come out and fix the problem.
Wonderful Store, very friendly and helpful people, not pushy they will greet you and then leave you to look around without any pressure!!!
Adam and Tanya were very helpful, courteous, and professional. A great big shout out to both of you! You did an awesome job. They both knew what I wanted and they were very patient with me. I'm going to tell everyone that is looking to buy furniture to go to Ashley!!!
We bought 3 items from a helpful newer salesperson, Dakota. Ray the Manager came in to assure the sale and help with timely delivery! We highly recommend Ashley in Asbury IA!
My sales person Tonya was very helpful. But my sofa delivery date was made by her which was a great date. But calling them since they did not call me I find out that delivery won't be on that date and not for 2 to 3 more weeks. I feel compensation should be given to me. A furniture store of their caliber should have better knowledge of delivery. Very unhappy.
I went on to look for a bed and Adam was very knowledgeable, helpful and patient. I did not feel rushed into making a decision. Thanks Adam!
Our experience at Ashley Homestore was amazima, they have very good deals. Our salesperson, Tanya Sisaleum was the best anyone could want. She was very outgoing, patient, kind and helpful. Tanya cared that we found the right furniture for our taste, how it would match our decor and the demensions we had to work with.The store is very Beautiful and clean.
Person had no idea of warranty on product and wanted to keep upscaling me on their warranty program. Salesperson was not knowlegable about product
Ray Drown showed us styles quickly, and was knowledgeable. Gave us time to decide by walking away so there wasn’t pressure.
Blake was outstanding! He allowed the freedom to roam and also gave great advice when needed. Thanks for all the help!!
Ray was awesome! He helped us with our tricky financing issue and was very kind and knowledgeable about the beds we were looking to purchase! I have had but wonderful things to say about him! He moved mattresses around to accommodate our needs and helped us figure out what would work best for our specific issues we had with our bed! He was awesome to work with! I just realized he was the store manager and am very pleased that he was so down to earth and helpful, normally that isn’t the case! Go in and see him for all of your furniture needs!
So, spent about 4,000$ at Ashley furniture. Then the furniture was 2 weeks late getting delivered. On top of this 2 out of 3 tables for the living room set had huge divots out of the wood. Then 3 out of 8 chairs for the kitchen table set were unbalanced and you can’t sit in them with out then rocking constantly. Then the entire kitchen table is not level either! They were suppose to deliver the replacement furniture in 3-4 weeks then they got the dates wrong and could not make it to our house. So we had to wait a couple more weeks. And now for the 3rd time trying to get the replacement furniture they just called and said the tables aren’t available!
Ray was very knowledgeable, friendly and made our shopping experience very easy and stress free.
Great experience at Ashley. My husband and came in the store to just look for dining sets. We dealt with Blake and he was so helpful and walked the store showing us different options and going over each table we liked. The sales were so awesome we ended up leaving with a full table set and barstools. Blake was great at going over everything from pricing, sales, delivery and the products. I hope the delivery process is as smooth!
We purchased a day bed from Ashley Furniture Dubuque. When we were called to come pick it up it was not all there so we had to make a second trip to pick the rest of it. Within 2 hours of of picking it up we noticed one of the bed posts had a bolt insert missing. The hole was drilled in the bed post but the insert was not pressed into the post. We immediately called the store and we're told they couldn't do anything about it and gave us a phone number to call.. After several calls we were told we could drive to Clinton IA to pick one up. We convinced them to send the insert to us but it never did come. We made a few more calls with no results. We ended up driving 45 minutes one way again to Dubuque and ended up paying $13 for parts at Lowe's so we could use the bed. They are nice to you until they get their money. Once you are out the door you are on your own. We will not be stopping at Ashley next time we need furniture.
Adam was great helping us find a mattress. He was very knowledge and explained all of our options well. We are very happy with our purchase.
Has any one ever talk to corporate about the Dubuque store management.
Very disappointed in the quality of furniture! Have not even owned our dining table and chairs for 3 months and we've already had 3 chairs come apart. Very poor customer service as well, I will never shop here again.
My husband and I just bought a new bed from ADAM MUIR at Ashely. It was a wonderful pain free experience. He is very knowledgeable about all the products sold. He does what he can for hassle free delivery and or pick up. If you are looking to purchase go to him. They do not sell off the floor you can go pick it up from the warehouse otherwise it be like 1-2 week delivery.
This was my daughter. I absolutely hate Ashley furniture! No one ever helps u and they don't even carry the items I find in the store!!! I guess I'm going to buy that one at slumberland. That's to bad she had such a bad experience the first and second time she was there
This was my first visit to an Ashley store. Cheri provided such great service and a wonderful experience. We purchased two recliners and could not be happier.
Cheri was patient and helpful and we hope to do more business here again soon.
Adam and Betty were great!
Went in knowing what we wanted from looking the day before. We had a asked a sales person if we could discuss possibly doing financing and he left and came back with a credit application and went to do other things. When he came back, we had asked the biggest difference between the 3 finacing options. His reply was im not sure i just always recommed the 0% for 12 months. We then tried to ask some basic questions about the finacing plan and the sales person not only avoided all eye contact but he couldnt answer any of the questions we asked. Needless to say, after that horribly uncomfortable and unproductive coversation we will not be going back
My husband and I recently purchased a bed from Ashley Furniture. We had planned to just look around , but Ray Drown helped us and we wound up buying. Ray was very good. He explained everything, answered our questions thoroughly and gave us the "space" to think and talk about our decision with some privacy.
Cheri and Adam were great!
My husband and I walked into Ashley today just to "look at mattresses" Little did we know we'd be walking out with a new mattress and bed set being delivered to our house :) Adam was great to work with when deciding on a mattress and all the fun stuff that goes with it. When looking at bed sets we worked with Sue and she was wonderful. They both listened to our needs and wants and really helped us find what fit us. Thanks!
It was a very informative and helpful experience. I learned more about bedding today then I ever thought.
Kim was fantastic! She was very helpful and personable. Good experience!
Worked with Fred Weise on a complicated living room project for a remote owner. We had several false starts, but Fred hung in with us and we got a great result. Thanks, Fred! Welcome to Dubuque, Ashley!
Great Adam And Sue took really good care and I felt I was shopping with my conscience
I had the pleasure of working with Betty with my purchase from Ashley Furniture. Betty, I cannot thank you and your staff enough. The experience was A+ from presentation to purchase to final delivery at my home. Thank you.
The experience was fantastic! Our salesperson (Ray) was attentive and very helpful in providing us with the best price!
Kim was my sales person. Kim went above & beyond!!!! Very, very friendly, personality +++
We highly recommend Ashley Furniture! Cheri Thilmany was our Home Furnishing Consultant, and she was extremely helpful in making the purchasing and delivery process run seamlessly. Like Cheri, the delivery men were friendly and efficient, and we are very happy with the quality of our purchases.
I originally had given Ashley 5 stars because of the job our salesman did. Then I found out they over charged us nearly $170 for 1 piece of furniture. There was a price match after the we pointed it out and calles back. They told us it would be shipped the following week and it wasn't, nor were we informed until we called them to see if it was in the store. The manager was not helpful either and continually said it wasn't the stote's fault. I guess if it isn't the individual store than it is the company as a whole. Which means we can get the same service (or better) at a big box store. Long story short if your product is only good a face value and there is no company to back the service side, we will bypass your company in the future.
I went into Ashley Home Store for the first time ever to check out a couch that was on sale. As soon as I walked in I was greeted with a warm smile and hello. Kimberly Jensen was the sales personnel who waited on me and she was theeee best! She helped me find the couch I was interested in she did her job very well because I ended up buying not only the couch but the love seat and recliner. No pressure at all just great selling. I highly recommend Ashley to anyone looking for home furnishings and ask for Kimberly, she won't let you down.
I've purchased several things from Cameron and he is very professional and knowledgeable about the transactions and furniture. I would highly recommend Ashley furniture.
I'm very impressed with the staff at ASHLEYS
Kim and Sue were awesome in helping us through our bed and headboard purchase. We are very happy with our selections and are grateful for their guidance.
Ray was very helpful and knowledgeable. He listened to us and fulfilled our requests with ease.
Would never deal with Kimberly again. Lied at every turn. Actually threw a tantrum because she miss calculated total bill. Did not have time and could not recalculate bill would take money out of her purse if she needed to but sat there waiting for me to feel guilty that she overcharged me. Lied about delivery during sale stated no problem with deliveries after 5 pm or on Saturdays which I said was important. After purchase could only deliver on Fridays and could not guarantee after 5. They would pick the time. I was asked to leave my door open so they could just deliver furniture . She was rude saying "Don't you have ANYBODY" who could be there? I got part of order 1st delivery which loveseat was damaged and delivery guy took picture of. When called to check on replacement loveseat was told they would have to talk to manager because I could not return clearance item. But Kimberly said it would all be new out of warehouse no damage prior to sale. I once again requested later delivery called Kimberly who said delivery manager was not in but would get in touch with me. Manager called 2 minutes later and said could only deliver between 2 and 5 on Friday. So I had to leave my job early to accommodate delivery schedule. I called at 5:15 on Friday explaining my delivery had not yet arrived. They in turn said stay on the line I will track them and told me they were 20 minutes from my house. When delivery guys came informed them of situation and they explained that they were in area at various times and delivered up until 9 pm. Will not visit this store again. I have been an Ashley customer for several years but will not consider it on my next purchase.
Great salesman lots of help, got deals on everything and walked out very pleased
Excellent customer service! They walked me around the store several times until I was certain I had found the right bedroom set for me. Such helpful. Much patience. WOW!
Cameron was very helpful, knowledgeable and pleasant to work with. I would work with him again.
My wife and I recently visited Ashley in Dubuque and were very happy with our experience. Our salesperson, Cheri, was the ideal person to help us, she let us find what we wanted without hounding us but checked in with us every so often to answer all the questions we had. She helped us get the best price on the items we ordered and was very knowledgeable on everything. If anyone was heading there soon, ask for Cheri.
Our shopping experience was excellent.
Kim helped us
Really warm welcome as soon as you walk in Kimberly who's has been fantastic on everything such sweet person she have help me with everything that I was looking for at great price I truly recommend my friends and families to stop in at the asbury location will have great customer service experience I give them 5stars 🌠🌠🌠🌠🌠
Cameron Doerr was very helpful and showed us the different variety of items. We were able to buy a few items and will hopefully be back for more. Thanks Cameron.
Great outdoor furniture!
Awesome showroom!! Very friendly, not pushy salespeople - Ray helped me and my kids find the couch and recliner that I wanted at a price I like! Will go back for sure. Thanks, Ray!!
The place has been a nightmare got lied to for a sale 2 weeks and still no furniture everytime we call they tell us it will be here next week. I called today and now only one part of my set will be here Friday and no info on the other 2 parts never again will I come to this place.
The layout is clean, and the staff (I spoke with Alex) was friendly and professional. Because of the extremely large open concept, the store feels a bit daunting, however.
Fantastic service by Cameron's (Camaro) Doerr. Very nice consultant to work with. He spent time with me and provided answers to all questions. I'd highly recommend him.
Fun friendly environment. Kimberley was very kind, attentive, happy to help us. And very relatable.
it was the greatest experience buying furniture, Cameron and Adam were both very knowledgeable and very friendly, I was treated so kind that instead of just a couch I got a bed also!! I will not shop anywhere else!! Thanks
After spending an entire day shopping for a bedroom set, our last stop was Ashley Homestore in Dubuque. We received wonderful, attentive, courteous service from Cameron Doerr. He suggested some great options for us to consider and we were able to find exactly what we wanted!
We were met at the door by Derrick, at new store in Dubuque, he was very patient with us and we able to purchase exactly what we wanted. Derrick is a great sales person not pushy just showed us all the options that were available, he was great!!
Had a great experience. The staff was very knowledgeable and friendly.
Derrick was very helpful in finding the right size of couch for our new home. He made sure we got the right price for our buy. He was easy going and easy to talk to. Thanks guys!
My wife and I had several problems when receiving our table. They first called us up saying everything was in. When we got there only 1 of the 3 pieces of the whole table were in. My next visit I was able to pick up the table top, and finally on the 3rd visit the chairs had arrived. When I put everything together the table had several screws stripped out of it and a corner chipped. I called up and they told me to bring the old one back when they had the new one in. So the day came when I dropped off the damaged one in exchange and the same thing happened. They only had one part of the table in after telling me on the phone everything had arrived. They offered me nothing in return and told me to take the table back home and wait for the new one to come in. I had to stay on them to get free delivery and to take back the table at the store instead of hauling it back home. I didn't feel like a valued customer at this store and will be shopping elsewhere in the future. I think if a person can buy something in store it might not be such a hassle. But definately don't buy something that needs to be delivered or shipped to the store.
I purchased a mattress at the Ashley Furniture Store and Adam Muir was my salesman. Adam was very helpful, explained the different options and differences. I am looking forward to taking delivery of the mattress and get a good nights sleep! Thanks you Adam for being so helpful.
Ray was awesome. We had two kids that were terrorizing the store and he didn't flinch. Gave us time to make a decision. Didn't pressure us at all. Went to five stores and came back. He didn't mind we looked at about 100 different things and when it came to decide he walked away and let us talk. He was great and the store was clean. Would recommend him and the store again.
Ray was super helpful with our bed purchase!
My mom and I visited the Ashley Homestore for the first time last weekend. We were interested in purchasing mattresses for our Lake home across the boarder in Illinois. Adam Muir greeted us and helped us navigate the large selection of name-brand mattresses Ashley has to offer. He was very pleasant, attentive and knowledgeable. He made the shopping experience fun! For all of your mattress needs ask for Adam!
We purchased new couches rececently and we are very unhappy. We have had the couhes less than one month and have already had a problem. The legs were made with poor quality materials. The base was made with poor quality as well. We havent even taken the tags off the couches yet and they are already ruined. We called to ask about our warrenty to get these fixed or replaced they showed 0 intrest in helping us and said the person we needed to talk to was busy and they would have to call us back. They never did. This is absurd. Poor customer service poor quality materials. Extremely disappointed. Even after paying extra for the warrenty that we were still treated like this!
The customer service at Ashley's is awesome! I went in for a living room set and was assisted by Derrick (amazing guy)... He was very helpful and understanding of my budget, he also informed me of the discounts taking place that helped me choose the perfect set. There was a set of tables that I wanted specifically and I appreciate Derrick taking his time to find them. Since then I've recommended some of my family & friends to shop at Ashley's and would continue to do so in the future. Thank You Derrick!!!
Worked with Derrick Nunally who was courteous, knowledge and patient with us as we picked out furniture for our new home! He was especially helpful arranging a flexible delivery and assembly date given our uncertainty of closing date. He went above and beyond with his professionalism and friendliness. Definitely coming back for more and asking for Derrick!
I bought a wall decor piece. Alex was very helpful and I would definitely work with her again
very good experience will definetly be back for more purchases with Cameron
We were in Galena on vacation and stopped in your store in Dubuque. We've been thinking about getting a new mattress set. Your employee Betty spent ALOT of time with us even after I told her we lived 200 miles away and weren't buying anything. I've been a retail store owner for 33 years and easily recognize exceptional service when I see it!! Unfortunately it is rare. Please thank and recognize this wonderful lady. In addition to great customer service skills, she knows her stuff!!! Experiences like this help build the brand. Hats off to Betty!! I rarely write reviews but I felt compelled this time. You have a beautiful store!!
Ray was an excellent salesman! We told him what we were looking for and he was able to deliver. Very friendly service and awesome financing options. The store has a nice layout and lighting. We definitely will be going to Ashley in the future for furniture.
Extremely friendly and helpful staff!! Amazing deals and Kim was AMAZING! She was so kind and informative and really made our day go smoothly and guide us to the right selection. Thank you all for helping us out! We will be back very soon!
Kimberly did a great job, didn't take me long to be convinced! Very excited about my new bed and frame thanks to Kim.
Sales experience went well but after 1 month of waiting for a resolution of a headboard not being able to be attached to the frame, I give up reaching out for help and will have to resolve on our own. I'm very disappointed in my first and probably only experience at this location.
My husband and I had a great experience with everyone there. Cheri did an awesome job of explaining things to us. We thought she was great and will definitely go back there for anything we will need in the future. Thank you so much for everything!! Dick and Karen Lahr
Very helpful, listened to what I needed and helped me find the best cost effective option for me. Will definitely go back.
Kim was super helpful and friendly while i picked out furniture. They also had multiple payment options which made purchasing our 1st couch and large chair so much easier. Thank you
If you have a hiccup in your credit(like I did few years back) chances are the other furniture stores around town won't even bother with you. Got denied in the more known furniture stores around town. Went to Ashley's in Platteville and got approved, got a sweet bed, and paid it off earlier than needed. Now my credit is good but no matter. I won't be bothering with those other half-rate stores. Ashley furniture will get all my business. Great people there and now we have a store right here in town. How awesome is that.
Cameron was great to work with and very helpful! Thank you!
Ray the store manager was great to work with, very helpful and informative.
We were visiting the new Dubuque Ashley Furniture for the first time. Our intent was to look at options on mattresses. Adam M was so attentive and substantive with answers to my questions. He knew all about the differences in mattress brands. When we decide on which mattress to buy we will return to Ashley and purchase the mattress from Adam. We were also looking for a desk and a recliner. The manager helped us. We purshased a desk and hope to hear from him about a recliner (not on the floor) in the future. He too was very helpful. Great addition to our city!
Mr. Derrick was a great salesman. He was patient and understanding of my needs. He assisted me in purchasing the right furniture in my living room. He went above and beyond by measuring the original sectional I selected to discover it would be to large for my living room. He stuck within my budget to find me something similar to the sectional. I would work with him again anytime. Great customer service and was not pushy. Those are the best type of sales people the ones who are not pushy but just willing to help the customer find what works best for them. He can get my commissions anytime.
Jesus who is paying these prices for particle board furniture?
Me and my Wife Lori worked with Sue Graham in purchasing living room furniture. Sue was a pleasure to work with and provided valuable input in our decision. I would have no hesitation in working with Sue again.
I Came In To Buy A New Bed & Sue Helped Me Pick Out The Perfect Bed For The Perfect Price ! She's An Amazing Sales Associate Who's Looking For The Customers Best Interest As Well As Helping You Save Money At The Same Time ! Go See Sue At Ashley's! You WILL NOT REGRET IT. Thank You Sue !
I have had great service with ray,derrick, and ms. Betty for all my needs for our home. Keep up the great service
I recently visited the Ashley Homestore and purchased a new sectional and recliner during the President sale. Betty McAndrew greeted us, told us about the sale, then let us browse but was there to answer questions and offer her expert advice in assisting with my purchase. I enjoyed my experience and will definitely be back when need other things. Thanks again, Betty!
Went to the Ashley homestore in dubuque. Sue and Ray helped me find the perfect new mattress and soon to be couch. PERFECT STORE!
Sue did a wonderful job helping us find the right bed. Ray was also very helpful with all of the financing questions we had. I recommend anyone to come here for a new mattress.
Adam was fantastic! He was friendly, helpful and accommodating. He helped with anything I needed to make my decision easier by making me feel the most comfortable that I could be.
My husband and I went it and we had a great experience. Everyone was friendly and helpful. I highly recommend going to Ashley furniture in Dubuque!
I came in looking for a new bed frame. I wasn't pounced upon, which is one of my biggest peeves of a furniture store. The salesperson I met, Adam was very helpful. In the end, after a no-pressure visit, I bought the frame and a headboard to go with it and will likely in the future buy the matching dresser.
Sue was wonderful! We came in looking for a bedroom set and to see what they had for living room furniture. Sue helped us find pieces that fit our style and our budget! We spent 4.5 hours looking at different pieces. Sure went over the quality differences with each piece and made sure we understood the taxes and sales they had going on. We bought a beautiful bedroom set and sectional that we were able to afford comfortably with the financing options they offered. It was a great experience and we are very excited to get our new furniture in a few short weeks! I highly recommend Sue and the Dubuque Ashley Furniture store.
Sue and Kim were fantastic, helpful and attentive.
Standard prices are high, but plenty of "sales" seem to bring it down to realistic prices. Ordering a piece requires about 3 weeks to get delivered. DBQ delivery costs around $70. Tons of options to choose from.
Guaranteed good experience if your salesperson is Mr. Derrick. He was inquisitive but not intrusive and had an all around positive attitude. The prices are a little higher here but there is a wide selection of couches, bedroom sets, and coffee/ end tables. This store does have some dining tables and TV stands too that look really nice. Will shop here again and as long as Derrick works there he'll get all my commissions.
Ray did an outstanding job helping us find exactly what we needed. Would reccommend him and this location to anyone shopping for furniture.
Awesome deal @ Ashley Furniture Dubuque! Thanks Kimberley!
Kimberley was very helpful and I love my new TV stand with a fireplace :)
It was fantastic shopping at Ashley furniture in Dubuque, IA. Adam and Joey were great to work with today!
I worked with Alexandria with a couch and chair and Adam for a new bed. They were fantastic! Both had great knowledge of Ashleys stock, and were very helpful! I would definitely work with them again!
I got a super good deal plus the management was absolutely superior. The service I got was so great I would recommend anyone looking for a good furniture buying experience to go there!
My wife and I were very pleased with the knowledgable sales team - most notably Ray and Adam, as they helped us out with a new bedroom set and mattress.
Kim was the gal that helped us. Super friendly and very easy to work with!! Thank you!!
Stopped in last week looking for some furniture. The sales person helping us was Alex . She was very friendly and helpful. We told her what we were looking for, showed us a few different styles and we found one we really liked .
I bought 2 couches and an end table. Had great help from Joey Richter. He wasn't pushy but had all the knowledge of the products to answer every question I had. Bweb
I just purchased a recliner at Ashley with assistance from Kimberly. She did a fantastic job at helping me find the recliner that was perfect for my house and perfect for me. She was very knowledgeable and friendly. If you're looking to buy some new furniture I highly recommend going to Ashley and asking for Kim.
We had an awesome time with Sue! I've never had so much fun shopping for furniture! I'm definitely coming back!
Horrible experience trying to get my couch. In the process I find out it's furniture USA and Ashley Home and furniture does not own it. I ordered my couch black Friday and was told it would be here before Xmas. I called a week or so before Xmas and was told it would be here the 20th. 21st came and went so I called and was told they were down 2 trucks and lost an office manager so it may be here the 3rd. I didn't get a call confirming this delivery but was called the 3rd at 9ish that they were 30 minutes out. I was working so I reschedule it to the 7th. I was told it would be here between 3-6, so I had someone home for it. 645 comes and they aren't there so I call the store and talk with Ray. He is extremely rude and unprofessional during this call. Delivery calls me at 715ish and tells me they can be there 730/745. I have to reschedule because at this time no one is home as it is over an hour after delivery time. I call corporate after talking to Ray again, who is once again pretty rude on the phone. I'm told I can get 50.00 reimbursed. I reschedule my delivery for the 14th. I call the 13th to confirm my delivery and here they accidently cancelled it!
Really a great experience, with Adam , he was friendly, patient, he knew the information and answered our questions. We did look around and the style, material, quality, color, service, and price was all much appreciated, and wonderful at Ashley furniture in Dubuque.
Kim did a great job helping us pick out a fantastic rug!
Kim was great to work with on my new furniture!
Ordered a couch n loveseat that was on special when we picked it up it was a sectional but when looking at paperwork that is what the salesman ordered
My husband and I were in the need of a new mattress. We had been looking for awhile and we're simply overwhelmed with all the choices We went to Ashley Furniture and a gentleman named Adam was extremely helpful. He was very knowledgeable and helped us purchase the best matress for us. We will be receiving it 2 weeks and are looking forward to having a great nights sleep. Thank you Adam for helping us.
Betty did a super job helping me decide what pieces I needed for my living room redo. She has great ideas on color and pattern selection and showed me what would work in my small condo. I will return after making decisions on what items to purchase. Lovely new store.
Attentive and informative. Adam explained our options and put us into the bed that was perfect for us. Sue did a good job showing us furniture. Thank you guys so much for all your help everything was perfect for our needs.
It was a great experience and Kim and Alex were very nice.
Loved working with Kim Jensen. If you're looking for help finding furniture - she's got my recomendation
Nice store and friendly staff. Sue was very helpful and we found everything I wanted.
Kimberly was very helpful with my purchase
Ray was very helpful and attentive.
Alexandria was so helpful, friendly, and at checkout provided discounts. The furniture was ordered, delivered, and happily being used. Only con was going online to get a price match, but that seems to be common everywhere I shop.
Ray was very helpful and showed us a couch that was even better than what we were looking for.
The staff inside the store were NOT Friendly. Not 1 staff member smiled. I waited 15 minutes for help and then felt like I was a bother. JOE who loaded my stuff was VERY FRIENDLY AND SMILED. I will not be gping back to this store. I will pay more for happy and friendly staff
I went in with a general idea of what I wanted and Adam Muir was a huge help. He helped me find just what I was looking for- a cabinet to display my grandmother's dishes.
Lovely and efficient. Adam helped a lot.
Alex was very helpful in explaining our options also delivery fees and wait time on special order products. Joe was friendly and extremely helpful when we came later to pick up our pieces. Great customer service!
Very friendly and helpful service. Felt very comfortable!
Great experience!
Sue was very helpful in finding me the perfect entertainment center for my home. The furniture arrived sooner then the estimated delivery date, I am very pleased with my purchase
Sue was great in answering our questions so we could purchase the perfect new dining room table!
Very cooperative employees great experience.
What a great experience, no really, friendly knowledgeable staff who gave me a great deal on quality furniture I'm so pleased Thank You!
Friendly service, lots of choices and nice help in the warehouse. Overall a very good experience.
Lots to look at and good selection!
It was a pleasant experience and Ray was very kind and fast with the service. We let him know what we wanted and he put in the order.
Adam is ready to sell you mattress where you can finally get a good nights sleep on. Look him up for a Tempur, Stearns & Foster and other options at all price points and comforts!!!
Very happy with the service. I'm a pretty down to earth guy, and he didn't try to talk me into anything I didn't want. Thanks for the help and honesty, Adam. If my wife has anything to do with it, we'll see you soon. A++
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0% interest for 80 Months^° - In-Store only
On in-store purchases of $4999 or more made with your Ashley Advantage® Synchrony credit card at participating locations from 3/4/2025-3/31/2025. Equal monthly payments required for 80 months. Down payment of 35% is required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
$1 to Start‡^
‡^“$1 to start” is available for applications online and in select stores, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
Shop without using credit 5
5 Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved.
