Ashley Store Mason City, IA

Dan was very helpful and patient. We were looking for a sofa and recliner, and I was having difficulty deciding. I eventually made the decision,and he was very helpful with the order.

WE had a great experience at Ashley Furniture in Mason City. Chris Poulos helped us in the purchase of a new mattress. Very patient with us while we decided on which one we wanted. We will definitely shop there again.

We had an absolutely incredible experience buying furniture from Chris Poulos at Ashley!!! He was so kind, helpful, and patient! We were in numerous times due to being indecisive and he never gave up on us! I would recommend Chris all day every day! We will definitely be back!!!! We would also like to commend and recognize a lady by the name of September, she was such a busy bee, cleaning, dusting, staging, and just making everything look fabulous in the store! Often times these people get overlooked and she also did a wonderful job, she was so pleasant and sweet. Keep up the great work!!!

Thanks, Chris Poulos! My wife had a whole list of items she wanted and questions for all. Chris allowed us to look around and take our time while he went to work to answer all the questions she had. Made the whole trip pleasant.

Dan went above and beyond to help me purchase a sectional and 5 matress/box spring sets for our vacation home. He was so easy to work! He coordinated the shipping and delivery with my complicated schedule. We love the items we bought and will return when we have more furniture needs!

Regina made the buying experience great and easier than expected Thank you

Working with Dan and Brea was easy no pressure sale and awesome customer service

He was a great guy very helpful and went out of his way for me and my husband

Christopher was a great help. Knowledgeable and efficient!

The Mason City Ashley Furniture crew was so helpful today! Bre and Chris were so helpful in purchasing a lift chair for my grandma! Top tier service!

Chris Poulos, was great. Help us find exactly what we were looking for. Thank you.

Great experience shopping for a new mattress, if your looking to buy a new bed ask for Chris Poulos he will help you find the right one!

Wonderful 2nd time buying our couch from Ashley! Chris Poulos was amazing and help us find exactly what we were looking for!!

Christopher was so helpful and friendly. He did a great job!

Regina was wonderful. She made our furniture purchase a very easy process!

Regina was very helpful and I didn’t feel rushed or pushed into anything.

Went looking for a mattress and Dan Dohlman was a great help. We didn’t feel rushed or stalked! He was upfront with information from cost- bells and whistles, and delivery.!!

Very helpful. I had two chairs that quit working thank goodness, I had the extended. The manager was very helpful submitting the claim and helping me pick out two more! I would highly recommend

Walked in not sure what I wanted for a bed but tested a few and Dan found one for me that suited my needs.

We walked in thinking we would have to wait weeks. Christopher brought us straight to the perfect couch that we could bring home the same day! Thank you so much!

Christopher brought us right to the perfect couches and helped us immensely!

Chris is very helpful and is excellent at explaining things!

Excellent service & selection!

Christopher was very helpful with finding us a mattress and made the buying process super easy!

Chris was so helpful and patient. Looked into several options to find just what we were looking for!

Chris was very knowledgeable and easy to work with. He worked to give us the best deal possible.

Christopher was wonderful, knowledgeable and very easy to work with!

Amazing experience, it was very quick and easy, Dan Dohlman was very helpful!!

Great service in customer service, staff is very friendly. The store is very organized and smells good when I walk through the door. My salesmen was chris, he sat and listened to me about what I was looking for in furniture and a mattress and very understanding with the budget that I had to work with. I would recommend going to Ashley furniture for furnishings for your home. They have a great selection to choose from.

Nice place to do business with. Christopher Hanford was excellent to work with.

Regina was amazing! I appreciate all her help !!!

Very nice environment Chris was very helpful in helping us find the right bed. He didnt follow us around and try and sell us anything we didnt want he gave us space and was there when we had any questions and was very honest....really enjoyed the whole things and will definitely come back...#chrisshouldgetabonus

Dan was a HUGE help with picking furniture out. He was very knowledgeable and made the process easy. Highly recommend!

Christopher helped us find everything we needed for a new bedroom set and at a great price definitely coming back

Chris was very helpful and understanding on what we were looking for. He found exactly what we wanted and was very professional.

Sonya and Dan did an amazing job on getting us our couch in such short notice! Amazing customer service!

Christopher was very helpful and knowledgeable.

Christopher was amazing!!! Very helpful.

Sonya was very helpful and easy to work with. Can't wait to get our new mattress in

Christoper was very helpful

Regina is amazing!! She helped me luck out the perfect chair!!! She is awesome!!!

Dan store manager was extremely helpful and made our mattress shopping pleasant and pain free.

Chris was great to work with. Didn’t follow me around and try to upsell anything. Got me a deal and helped with filing a warranty claim.

Great experience, Dan was very kind and very helpful with picking our furniture!!

Christopher was a great help!

Chris was great help today! We really appreciate his courtesy, prompt assistance, and excellent customer service!

Dan was so easy to work with made the buying process so easy!

He exceeded my expectations!! Went above and beyond!!!!!!!!!

Chris and his team at Mason City’s Ashley location are the only ones I’ll purchase furniture from! He is always helpful, knowledgeable and my go to person for not only my home furnishing needs, but my friends’ too! Year after year, Ashley Furniture is our place!

Chis P. Was our salesman, he was great to work with, was very attentive and open to all our likes and dislikes! He helped us pick out the the awesome lazy boy furniture we purchased! Will work with him again. 5 stars

Chris did a great job finding my wife and I the bed we love. We had no idea what we were needing and he did great narrowing it down!

Dan was the best! Extremely knowledgeable and made it fun and easy to find exactly what we were looking for! Thank you!

Dan was absolutely great to work with best of the best

Thank you Regina for listening to my requests and guiding me to the perfect mattress that was within my budget!

The woman that helped us was super helpful and very human-like as she joked with us while helping!!!

Christopher was very helpful and friendly. He explained everything in great detail! Fun experience !!!

Awesome service! A great shopping experience!

My husband and I came in looking for a couch for our living room. Christopher was extremely helpful and very friendly. We felt welcomed, but not pressured. Ashley furniture has many different styles and we always find something we like there. Good prices too. We will back! Emily Lamont

Sonya was very helpful throughout the process of our shopping experience!

Regina was amazing with helping us find a bed!!

Christopher was extremely helpful and very nice to work with!

My husband and I stopped in shortly before closing one night just to take another look at a mattress we’d looked at previously. Regina welcomed us in and was so helpful in answering all of our questions that we ended up buying a mattress and adjustable base from her while we were there. Regina was so kind even though we ended up being there after closing time. Kudos to her for making it a smooth transaction for us!

Chris was helpful and provided us with a great deal. Made the purchase easy and we will be back.

Chris has helped us many times over the years. He has always been great to work with and very helpful.

Chris P. helped us out picking out a great recliner for our home. Great experience!

Second time buying furniture from Chris. He is easy to work with and goes out of his way for top notch customer service. Chris doesn’t pressure you to buy something you aren’t interested in. I recommend Ashley furniture. Ask for Chris P when you walk in. He will get you set up.

Regina was very helpful in picking out furniture. She was knowledge and had lots of options to show us. Super friendly and outgoing.

Sonya is awesome!

We worked with Sonia, and she was so great. We struggled to find the right pieces to fit our living room. She helped us find what we needed and helped fix a problem, and was amazing. Thank you!

dan was so helpful! he was helpful when we were at the store to find me the perfect bed, and he was helpful outside of the store. he took time out of his day to bring my new bed to my new apartment and set it up. he was so sweet and i appreciate everything he did!!

Dan was very helpful and knowledgeable. He found the perfect bed for us.

Dan, Chris, and Brad are all very helpful and kind to work with. They will go above and beyond, and I love the teamwork!

Regina was very knowledgeable on the mattresses had the answers to all are questions will be back for future furniture needs.

Chris Poulos is a wonderful sales man he’s not pushy or any of that. He listens to what I want and really gets me what I am looking for. Definitely always look for him when I go shopping for stuff at Ashley’s

Thank you for all your help Regina!!!

Christopher was very helpful helping us find our new bed!! We can not wait to get it!

Chris was great to help me in my selection of furniture - answered all my questions. A great associate !!! I can’t wait to enjoy in my new home . Thank -you !!!!

Had a great experience at this location. Chris was a huge help, I will definitely be back in the future

Our sales rep Chris was very patient and helpful while we made a final decision on our purchase. He was very knowledgeable about each type of bed we looked at. We left knowing that we made the right choice . Thanks Chris!

Dan was so great to work with! Great experience!

Christopher was wonderful while helping us pick out our new mattress.

Regina was Awesome!!! She spent alot of time with myself and my husband. I highly recommend stopping in to talk with her, she is so kind and helpful!!! We bought beautiful furniture from her!!!! Thank you Ashley Furniture for hiring her.😃

Bought a new bed today. Christopher Halford was great with information and helping to pick something best suited for us.

Chris was very helpful and gave us plenty of time to look around. He helped us with any questions we had and even goes the extra mile to make sure you’re good to go.

Sonya was amazing to work with!

Find Sonja for a great furniture buying experience.

Chris is such a gem to work with! We came in to look at a leather couch, chair, and love seat. He gave us time to look around and answered all our questions.He was so professional and knowledgeable. He is an excellent salesman! As we felt very welcomed at the store by all the people working that day! We will definitely recommend to our friends and family! Thanks again Chris!

Brad and Sonya were both very helpful with my buying experience. Both very patient and courteous!! Sonya even pulled up a photo on Pinterest for me!! Highly recommend them both.

Received excellent customer service by Chris P ,during my visit to your store.

Chris was amazing to work with! He was very supportive and patient. He answered all of our questions and made our shopping experience enjoyable. We will definitely shop at Ashley again because of Chris

Great customer service, Christoper was very helpful!

Christopher was so much help! Very wonderful to work with!

Sonya was great, left us to our self and wasn't pushy about buying anything. We ended up with a soft and recliner!

Christopher was very helpful and kind showing us what we wanted!

Dan was great to work with! Very informative and straight to the point. Highly recommend

Christopher was very helpful with getting a new sofa ordered.

Sonya was very helpful! I went in knowing what I wanted and she delivered! I even had my 3 nieces and nephew with me and she did an amazing job with all the noise. I am so excited to get my furniture in the next few weeks! 10/10 service! Thank you Sonya!

Chris was great to work with! Allowed us to browse and offered just the right amount of guidance. The store had a lot of options and price was comparable or better than other places. I like that you can use your unused protection plan as store credit!

I have now gotten the pleasure of working with Chris Poulos twice now. He helped us pick out the furniture for our basement in our new house and then he just recently helped us in finding a new Purple Bed. I simply cannot say enough about how easy he is to work with. He is a very personable guy who knows his product, he is not pushy or “salesy” he was great with our kids who love to run around the store like wild animals. He is also very trustworthy and great at quickly answering all the questions we had. If you go to Ashley make sure you ask for Chris.

Very kind, patient and helpful

Christopher was very helpful and knowledgeable.

Dan was a great help and made sure you are happy with the product

Sonya was my sales woman and she did an awesome job helping me with some new furniture. She let me take my time making a decision and didn’t hover over me. Great job

Chirstopher Halford was great!

Very knowledgeable and helpful.

Christopher was very helpful with the selection and purchasing process

We have purchased furniture here several times since they have opened. We ALWAYS have 10/10 service. Chris Poulos is such a great salesman and they are so lucky to have him. He’s honest, helpful, great communication, and so kind. We return here time and time again because I trust that Chris will always take good care of us!

We just bought a sectional from Chris. He was great to work with! Not pushy at all and let us wander and take time to find the perfect one. Very knowledgeable and easy to work with.

Christopher helped us find a great option that worked for us. Mason City location is full of great options.

Christopher was a great help! Very knowledgeable of the mattresses he was showing us.

Sonya was very personable and helpful in our purchase!

Regina was fantastic and had extreme customer service. Couldn’t have asked for anyone better.

Sonya was friendly and helpful!

I met with Dan the night before going into the store to purchase a new sectional. I knew exactly what I wanted and by the time I showed up the next day for our appointment he had everything ready for me, plus showed me a recliner that he thought would meet my needs and match the sectional. I am very pleased with my purchase and how professional Dan is and how he made me feel comfortable! Will buy all future furniture from Dan Dohlman and send my friends to him as well!!

Dan did a great job showing us the sectionals that would work for an awkward space. I had to call him the following day to request a few more measurements and he got back to me within the hour. We were very happy with our experience at Ashley. It’s a beautiful store with nice selection of furniture!

Amazing customer service and help from Sonya Pareja!!

We purchased a sectional and end table today at Ashley & Christopher assisted us. He was knowledgeable and very helpful with all of our questions. He was not a pushy salesman but let us do our wandering until we found what we wanted. Would recommend Christopher for your furniture purchase.

Ying was great

Brad Hill provided extraordinary customer service! He was extremely knowledgeable of all the products and was so patient as our family walked through many options on the floor room. Would recommend his services to anyone! Thank you!!

Sonya was amazing helping us find our perfect couch!

Sonya was fantastic at helping us pick out our new sectional!

Staff was very helpful and considerate of my needs.

Chris Halford was great to work with!!!

I love this store, the very good prices and the excellent staff I mainly thank Chris Poulos for showing me the best options for me.

Thank you Christopher Halford!

Very friendly and knowledgeable.

Great service! Dan is very knowledgeable and answered all our questions. Can't wait for my chair to get here!

Dan was awesome to work with! Easy transaction and A+ customer service! Highly recommend!

Regina helped us find the mattress and sectional we had been looking find.

Love Ashley Furniture…. Great job Regina!

Excellent Friendly people work at this beautiful Mason City store. Dan a great salesman helped me with a couch that I needed and once I got it home it just wasn’t the one I really wanted and due to the fact that I acted quickly I was able to exchange it for what I really wanted. Again Dan helped me. I’m so impressed with the kindness shown not only by Dan but all the employees. Ashley’s will be my favorite furniture store now.

Very helpful and knowledgeable! Thanks for a great experience.

Christopher was great help!

Christopher H. Extremely helpful and knowledgeable of the products we were looking at.

Sonya was super helpful. Highly recommended.

My husband and I just put a living room set & a bed & mattress set on layaway at the Mason City,IA location ,Our salesperson was Chris Poulos and we couldn’t have been more pleased with his professionalism. He was very friendly and helpful ! Great guy ! Ashley furniture also has good quality furniture at a fair cost ! It was a pleasure doing business with them and Chris .

We came to Ashley’s to purchase a recliner and received outstanding customer service from Dan. He listened to what we were needing, showed us the options and also shared what adjustments the store could do for us. He helped us find the perfect fit. Thank you for the fantastic experience!

I have to give a big shoutout to Regina, the superstar who helped me at Ashley Furniture! From the moment I walked in, she was on it—super knowledgeable and ready to help with anything. We were a bit overwhelmed trying to pick the perfect pieces for our new house, but Regina made the whole experience fun and easy! She guided us through options we didn’t even know we needed and broke down all the details in a way that made sense—fabric types, warranties, you name it. Plus, she really listened to what we wanted. Regina didn’t just sell me furniture; she helped me transform my space! If you’re shopping at Ashley’s, do yourself a favor and ask for her—you won’t regret it!

I came in to Ashley’s 15 minutes before close on Friday night from 40 minutes away in need of a dresser, Regina greeted me at the door and was so kind and helpful despite it being closing time. She helped me find the perfect piece for my bedroom. Regina is amazing! I didn’t feel rushed and got wonderful service. I can’t wait to get my dresser! Thank you so much Regina! I will be back to see you anytime I have furniture needs.

I walked into Ashley looking for a specific item, and one of the staff members Sonya, was instantly ready to help. She took me right to the piece I wanted to see and showed me a few other similar pieces as well. Great service and many options of all price ranges.

Thank you Sonya for helping me set up my living room. It looks great and I love it.

Wonderful SalesMan, Beautiful store! A fun time for us, can't wait to get our New Sofa and recliner!!! Thank you!

So helpful!!

Regina W. Was super helpful. Came in to get a box spring, left with. Sectional and a rug. Heck of a sales team 💪🏼

Christopher was very helpful

Chris Poulos was a great help to us in selecting a new bed. He is very knowledgeable and explained all of our options clearly. Chris listened to us and helped make sure we got the perfect bed. Thanks Chris!

Brad was awesome! We didn't have a clue what we were looking for and he was patient and gave us multiple different options and we found just what we were looking for. Great job Brad!

I worked with Christopher. He was extremely helpful!

Chris, the assistant manager, was very helpful and knowledgeable. We had a warranty claim on our table and he took care of everything.

Dan helped me pick out a beautiful couch and side table! He was AMAZING to work with and made the experience fun/stress free. He even moved two side tables over to the couch I was wanting just so I could see what they looked like.

Regina White did an excellant job helping us. She kept us informed on statis of our furniture. I highly recommend Ashley furniture.

Regina checked to see if the store had the colr we wanted. She was very helpful, pleasant and polite!

Regina did a great job in assisting me with my new mattress

Regina in the Mason City store did a fabulous job helping me find dining room chairs.

Great selection of furniture. My sales person Regina White was very helpful and pleasant. She helped me with measurements and the right pieces for my sectional.

Christopher was great to work with, very knowledgeable on the products! Really enjoyed working with him!!

Christopher was amazingly helpful and made furniture shopping tolerable

Great service! Salesman Dan Dohlman was very knowledgable and pointed me in the right direction.

Christopher is very knowledgeable. He did not push us to purchase, but helped ensure we were able to find what we needed for our home in a pressure free environment.

Dan was amazing to work with, definitely knew his stuff and was very efficient!!

Great experience. Helpful service.

I always buy my furniture from Ashley Furniture, it’s an always a great experience! The Mason City, IA location has amazing staff!!! I bought a mattress for my daughter, and after mistakenly ordering the wrong size, Dan & Bre went above and beyond to get the problem fixed!!! And so fast! The communication was fantastic and they were so nice and helpful! They got it switched out, and delivered free of charge for balancing out the mistake- I would highly recommend shopping this store, and an 11/10 for customer service, Dan & Bre, you guys are the best!!!!! Will continue to shop there for all my furniture needs!

Christopher was a great salesman. Very honest about the products and is making sure you get what is right for you.

I had the pleasure of working with Chris Poulos at the Mason City, Iowa store. Chris was amazing and patiently helped me furnish my new home. He found great designs that were perfect for my needs and most importantly, my comfort! I highly recommend Chris and Ashley Furniture. In our new culture it is difficult to find sales people who truly care about the customer and go out of their way to provide outstanding customer service. Chris is the definition of professional!

Dan was amazing to work with in the process, helped in every step of the way! Dan made sure we were comfortable in finding the perfect furniture that we that we were looking for in our home! We love what we decided on and look forward to working with Dan again!!

Had a great experience with Dan! From the moment we walked in the door, we were greeted with a smile and friendly face. I showed him what I was interested in and he helped me find the right fit for me and my family. Super bummed about not getting the same name discount 🤣. Overall a great experience from start to finish!

Dan was very friendly and very helpful in finding what we needed. Great experience!

Dan was awesome! I was greeted immediately when entering the store, but he gave mw time to look around on my own before checking in to see how I was doing. I was able to easily the items I needed easily and without stress or pressure. Thanks again, Dan!

Christopher was extremely helpful with all my questions! Would highly recommend him!!!

Thank you so much to Regina!!! She was wonderful and patient as my husband and I walked around the store multiple times looking for fun accent decor for our home! I know who I’ll be looking for when it’s time for my new living room furniture.

Christopher

Christopher was an amazing help, was very Intuitive. Will definitely recommend and will be back.

Dan was absolutely amazing! I was indecisive and changed my mind multiple times, but he was extremely helpful, patient, and not pushy at all! Hands down best salesman I have ever worked with! 110% recommend seeing Dan for any of your furniture needs!

If you need furniture go give Ashley Furniture a shot, Regina was super nice and helpful while looking for my couch! God bless!

They’re super helpful and so was Chris. He was excellent at helping us spend our money on a new mattress, lol. :)

Chris P was absolutely amazing to work with. We had a bunch of stuff going on with my dad and he was able to fast track getting a bed from Cedar Falls for us. Highly recommend them! Thank you for everything

Bought a sectional with the help of Christopher. Made the process super easy! Highly recommend.

Christopher was an amazing sales person. We bought a table and chairs. Excellent!

Christopher was a great help with our purchase!

Regina was our consultant and was very helpfull in the purchase of our new bed!

We had the very best experience with Ashley furniture and their experienced, friendly staff. Our new chairs are exactly what we were looking for. Thank you especially to Chris Poulos for his expert advice! We will definitely be shopping here again!

Dan was very helpful and not pushy let us browse and answer any questions we had

Chris is friendly, thorough and easy to work with! Highly recommend.

Went to several furniture shops looking at mattresses but on a budget, I didn’t want to finance a bed but was needing a decent upgrade. Regina at Ashley furniture found me a couple options right in my budget and the one I picked was way more than I could ever expect to get for under 400 bucks! It is super comfy and I’m so happy, even better they helped me to get it delivered to my house the very next day 😊

Best ever. Christopher was Wonderful and very informative.

Christopher did great! Very informative!

Great guy -Dan-Great service

Christopher was an excellent salesman!

Christopher did an amazing job with us when we came in to the store looking to buy our loveseat and couch to match our recliners we bought a little over a year ago. Highly recommend Ashley Furniture for your home needs! Very knowledgeable and helpful!!

My family and I had a great shopping experience. There was so much to choose from we almost couldn't decide what kind of sofa to get. As soon as we walked in we were greeted with smiles. And for the amazing customer service it was just A-1 couldn't have asked for better. Dan the store manager he was awesome he was the one to help us. He was very professional and Courteous. Once it came time for the purchase it was great he helped us out alot and he didn't stop until he got us the best deal he possibly could and was very informative about what was going on. So I wanted to say thank you to Dan and we will definitely be returning customers

Christopher was super helpful and kind and gave us all the best options! Great experience!

Good knowledge of products and great customer service experience. Really knew about the product because of owning the same one. Overall great experience. Thank you Sonya for a very welcoming experience.

Dan from Ashley’s Furniture was great to work with. He made the purchase of my new dinning table quick and easy.

Dan assisted us with purchasing a new mattress today. He was very knowledgeable on the options available and was great to work with. We are excited to try out our new Purple mattress. Thanks for your great help, Dan!

Dan was fantastic at helping us out with our purchase. Will buy here again!

Regina was right at the front door when we arrived, she introduced herself and immediately asked if we needed any assistance. Since we were there for something specific, she immediately started to show us what we were looking for. She had great suggestions, and was very attentive to what we were looking for and did not try to sell us something we did not want. I appreciate this and a sales person as I am a sales person myself. We And she was very good at answering everything. She worked out our delivery on our schedule, which is very unusual for deliveries and do a wonderful professional job. I would definitely refer Regina.

Ashley was very helpful and was able to answer the questions I had, she was also very excited for me and my furniture choices. She made me very happy with my choice.

Chris Poulos was Super. I was in store several times to make a big decision for me. Chris was always very helpful and patient!

This store has the most knowledgeable and ready to help staff in town hands down. Dan was amazing at answering questions, and asking the right ones! I had a general idea of what I wanted but really didn’t know much about the new electrical reclining. But for the best price on decent furniture definitely give Ashley a look.

Christopher was wonderful to work with. He was able to guide us to the right furniture and made the process painless, never pressuring us. Also a beautiful store, with lots of options.

We appreciated Christopher’s knowledge of the products and responsiveness to our questions which made this such an easy and efficient furniture buying process.

Great experience!

Chris was extremely helpful!

Christopher at the Mason City location was very knowledgeable and extremely helpful when helping my wife and I pick out a sectional.

Regina was very helpful when I was looking for a new mattress. She listened to what I needed so I could pick out the right mattress for me.

Regina was a great help in helping us find a new couch for our home!

Regina was our sale person she was amazing and helped us out alot with getting everything and finding the stuff that worked best for us

Once again, another great experience at Ashley! Regina was great to work with. Very personable, friendly and great to work with. We will be back to see her again in the future!

Regina was so kind and very helpful!

Dan at the Mason City location helped with our purchase of furniture. In store we did not feel pressured from the sales staff to purchase anything and Dan helped us refine our search. We left that day with a few ideas in mind and called back a few days later. I spoken with Dan over the phone and ordered our selection. The process was seamless.

Dan at the Mason City store went above and beyond!! The entire staff is amazing! Dan helped us with getting the old furniture out, and was awesome in every way possible!! I have purchased furniture in the past, and Dan and the sales staff go out of their way to help make the whole process so much easier! Thanks for everything You did for us!!

Very helpful in finding what I needed and best pricing for me. Also helped with financing options. Definitely coming back!

Dan assisted my mom with selecting the best option in a recliner that would fit her stature. Very professional with a humor mixed in. Thank you.

Chris and Dan were both so great to work with and made it a very simple process to find a new piece of furniture!

The staff always finds what you are looking for.

Dan Dohlman, the Store Manager, went above and beyond. The delivery guys couldn't get our mattress to fit where we wanted it. So we had them take it back. Dan and another guy came back another day and were able to make it fit. Not every Store Manager would do that. Thank you, Dan! Excellent customer service!

Sonya was the most patient and informative salesperson...We will buy more from her...

My husband and I have been wanting new furniture for our living room. We have purchased from Ashley before so decided to check them out. Chris P. was extremely helpful and knowledgeable start to finish. He was able to answer any questions we had and was very friendly. He was not pushy and allowed us to think on our purchase overnight after quoting a price for us after finding a set we liked. He made sure to get us a great deal and made us feel good about our purchase. Will definitely use Chris P with Ashley Furniture in the future and highly recommend!

Dan and Chris helped us out this last weekend with buying a new sectional and chair. They went ABOVE AND BEYOND to help us make sure we were getting EXACTLY what we wanted. They had great suggestions and were very knowledgeable and answered all of our questions. Highly recommend!

Christopher was very helpful

Quality products. Worked with Chris P. Great service. Worked hard to get us a fair deal.

Dan has helped my immediate and extended family with every mattress we have purchased in the last hand full of years. He is always so pleasant to work with and goes above and beyond to help! Thanks so much Dan for everything you do! I’m sure we will be seeing you again soon!

I worked with Dan Dohlman at the store in Mason City. He was amazing to work with and helped me find exactly what I was looking for. Even though I live an hour away Dan and Mason City Ashley will be where I shop for furniture. Thanks for the great experience

Regina was very professional and helpful. There was no pressure.

Brad was excellent to work with!

Dan gave awesome service, went above and beyond what was expected to take care of us!

Great service, does not over pressure or hover over you while you are browsing. Good store

I could not ask for better service from Dan at the Mason City, Iowa Ashley store! He was incredibly good about listening to my needs and directing me to options that would absolutely work for me! He was pleasant , professional and more importantly, fun to work with! Highly recommend!

Above and beyond service!

Chris and Dan were so kind, they took great care in helping me.

They are more than willing to help. We are building a new house and they were very helpful.

We had a great experience working with Christopher in purchasing our sofa chair!

Dan went above and beyond to make sure I found exactly what was looking for. I've bought 2 couches, king size bed set, and a chair. I recommend this Ashley store for any of your furniture needs. Keep up the good work, Thanks again.

The sales staff was super helpful and patient as we chose furniture and fabric for custom order

Our salesman, Christopher, was a real gentleman and knowledgeable. He sold us a mattress and adjustable base and we are so excited about them. Great experience all around.

Ordered a mattress for $4,000 during black friday and was told it would be free delivery and arrive in 2 weeks. After the date it was supposed to arrive, the salesman, Brad Hill, called it would take at least another week. When asked to do a refund, Brad hung up. After reviewing the receipt, the delivery was also not free like the Brad repeatedly said it would be and was actually $139.

Christopher was very great to work with; very kind. He was knowledgeable, offering suggestions when we asked.

Dan introduced himself to us as we entered the showroom. He allowed us to take our time to roam around and then happily helped us once we did make our decision. The showroom is great. It’s staged ideally for you to make your decisions seamlessly with plenty of inventory to go through. We will definitely return.

Loveseat ordered for my RV when arrived found out the center support for the seat was not removable. Dan and his warehouse foreman drove 30 miles to get it thru the door. Thanks guys, good service!

Dan Dolhman was a great salesman! Not pushy! Very informative! Very kind! You have a beautiful store there!

I had the extreme pleasure of working with Dan at the Mason City Store he went more than the extra mile to make sure we were satisfied with our new recliner for my wife in the nursing home. I spent many years as a customer service representative and Dan proved that he possesses that special talent to separate he from good to his level of excellent.

Very professional, helpful service helping us purchase a new bed. Sonya and all other salespeople we worked with were very knowledgeable, but not overbearing, in helping us with our decision.

Acquired a new bed set that id received awhile back not sure if it was even purchased from this location but i was missing two brackets that had been discontinued for the headboard but were used on lots of other existing headboards. I spent lots of time talking to Corporate sending pictures ect. but they wouldn't do anything for me because didn't have order number.. This was a brand NEW never been used just been in storage, but when i went here and talked to the store manager DAN and explained my situation he went above and beyond and ended up getting what i needed. This store has fantastic staff and don't just give up right away. I encourage anyone that is looking for high quality furniture with a great staff this is the place to go. I will be back to purchase more things. Thanks again Dan.

Dan, my Mason city salesman was awesome!! Never have I seen a more knowledgeable person on all products available. Very friendly and professional

Dan Dohlman was amazing..he went above and beyond helping us find the exact item we were searching for! A++++++++¥

Very helpfull staff. Not pushy.

Christopher H. was very helpful in helping us pick out our new dining room and living room furniture! He helped us find the exact things we wanted and more options than we found ourselves. We appreciate the patience as we debated our needs and the speed of arrival of our items.

Very friendly quick to resolve problems

Dan was amazing as usual. Great experience

We have been working with Chris for over six months and he has been the best. We wanted our furniture to be held for us because of a remodel and they had no problem holding it for months. When we called to say we were ready for delivery, they were accommodating and very helpful. We will definitely buy from this store again. Highly recommend!!

Great service ,great staff , Awesome delivery service

We worked with Chris at the store in Mason City IA. I had been in several times. I never felt rushed. He was never pushy. He never hovered around. He showed me around and left me be which is just what I wanted. Finally after 4 visits to the store we made up our minds and we are in LOVE with everything we purchased. I highly recommend this store and Chris if you need new furniture

We have had the best service since buying furniture at Ashley in Mason City, IA. Chris P is one of the best people that have helped us find our bed and even now a couch. He showed us to the beds told us about some, then let us be and came back to check and then he helped us narrow it down. We did have 4mths to try out this bed which unfortunately we did have to return it, as it was not right for us. Chris P understood this and made our next purchase just right and we love the new bed now. Thank you Chris P. We also did purchase a new couch as well and couldn't be happier. This place is a very well at welcoming you in and asking what you are needing then letting you be and checking up on you later. Not hounding you at all. I will defiantly do business here again and again. Could not ask for better service. We did have to go get a new bed for our son just recently as well and Regina W. helped us and she was also great at getting what he needed and answering his questions. Job well done to this store and Chris P.

Chris P (assistant manager) worked with us. He was excellent to work with. He gave us space and time for me and my husband to discuss what we were purchasing. He listened to our needs and directed us to products he thought would benefit us. He gave a lot of valuable information.

Friendly people! They help you find furniture within your budget without being pushy!

The power supply to our Temperpedic bed that raises & lowers the head & feet was not working. Due to a foot injury needed this function to work sooner than later. Management reacted quickly to get a replacement & sent us on our way! Extremely great customer service!

My wife and I came in looking for a new furniture as our old one was a worn out 2007 model. Dan was a great salesman, going as far as getting a sample of the fabric from my recliner. We were looking for a double reclining style to accommodate more guests. We will definitely purchase more furniture Ashley Furniture. Thank you!!!

Sharlisa was easy to work with and very knowledgeable.

Extremely happy with our purchase. Our salesperson "Christopher " was so friendly, we really enjoyed working with him. He helped with putting together something that were would like and fit the area we needed the purchase for. We will return again

Dan was great to work with

Dan is an awesome salesperson. Informative and not pushy.

We had a great experience here and will be coming back.

Dan was accommodating and answered all of my questions quickly. Dan even went above and beyond and delivered my furniture to me personally. I will continue giving Ashley Homestore my business!

Chris was great to work with - extremely helpful and made the process of buying our couch, dining, and end tables super easy! Highly recommend Ashley Homestore Mason City!

The sales lady , Regina, was very helpful. She told us about the trial period for the mattress, warranty, and if there are any questions they are there to help.

I can not express more how helpful, knowledgeable and friendly the staff is. They were very patient with me as I designed my new bedroom.

poor service and not willing to help. told us they didn't have what we were looking for after one question and wouldn't let us look around.

Found a stool there. Could have gotten similar stool for about 70 dollars less delivered to my home free on the internet, but figured this stool was there. It was not. Needed to be ordered. Picked up at store about 5 days later in a box. $250 stool needed to be assembled, like furniture you buy from walmart. Box was full of styofoam, very environmentaly unfriendly, and i am an environmentalist. It is a nice stool. But will make purchases elsewhere in the future..

the living room furniture we purchased is the worst . I have never purchased such low quality, built with the lowest quality material made. we purchased one love seat and 2 recliners. Send the recliners back due to only having 2 sitting positions for them.. either fully upright or put the footstool up and laying back. No option for footstool up, top if body up.. sent them back. now have 2 love seats.. Have had a technician here to replace the material on all 4 sections from where the seat goes from behind your legs and the area where you rest your feet.. I am now waiting for 2new sides to one love seat that had chunks of unevenly cut wood sticking out that will cause the material to wear thru and rip.. wait.. it gets better on both love seat if you feel back from the circle area that has the foot stole release there is a big round circle indentation on all 4 sides. It's like someone partially drilled the plywood . I wish I had NEVER purchased anything from or has ASHLY furnitures name any where on it.. Its totally carp furniture, in my opinion. Now I am stuck with the 2 love seats . please don't fall victim to less then quality furniture.. spend the extra money and purchase better quality furniture..

Item was damaged twice in delivery . Wait times and trying to get a refund is not easy. I will never buy from this website again

We walked in and everyone was smiling and willing to help! Walked out with a beautiful sectional!

I’m actually taken back a bit..I’ve dealt with -and worked in - retail both sides of the spectrum a majority of my life. The most recent experience my family and I had with Chris Poulos at Ashley Home Store likely surpassed any I’ve had anywhere before! We came in for a twin kids bed which we thought was stock but realized they only stocked full. Four weeks to get but Chris said he would do a lil checking and found a order at another store that was not properly fulfilled. He called the next day and said we could go to Cedar Falls and pick it up or we could wait a couple days and it would be brought to the Mason City store. I’m not finished. We also missed the sale by 1 day and he still gave us sale price!Came by to pick it up and the store manager (Dan) helped me load it in minutes…at 7 something at night… with a smile! Phenomenal and outstanding! First class guys!

Service was good and personable. Chris was easy to work with and answered my questions. He even created and sent me a video on how to dismantle my current sofa to move it out before my new one arrives.

They were all rude and kept calling me a kid. Thats not how you get customers to buy your products. The person showing us stuff got mad we didnt want her business and stomped her foot and walked away.

Christopher and Dan were excellent to work with! We will be going back to them to purchase new furniture in the near future. Thanks again guys.

Great selection to choose from. Dan Dohlman and his team always make sure we are taken care of.

Dan went above and beyond helping us find the perfect living room set. Everyone working was very pleasant and helpful. Highly recommend them!

Dan and his staff are awesome to work with. They are Friendly, knowledgeable staff!!

Our family chooses shopping local with Ashley furniture throughout the years. The store has a wide variety of quality furniture and home goods at a reasonable price. The store is staged with care and an aesthetic appeal. Dan and the crew are always helpful and knowledgeable with their products and we know we will be taken care of for years to come. Thank you!

I can always count on Dan and his team to find exactly what I’m looking for…and sometimes more! Loving our nee lazyboy living room set!

Very nice store. Dan and Chris are very professional.

I would recommend Ashley Furniture to anyone looking to furnish their home/ office . We have worked with Dan and he is ALWAYS willing to go above and beyond to help us and make us happy customers. Dan is someone who greets you with a smile and listens to your endless ideas. 5 stars +

Working with Dan has been great experience and very helpful!

Dan and his entire crew at Ashley Furniture go above and beyond every time we stop and shop. They are all extremely friendly and will always help us find exactly what we are looking for! We have furnished our entire home with the help of Dan and his staff! I’d highly recommend them for any of your home furnishing needs!

Dan and his team were AMAZING in helping us with our furniture purchase. They went above and beyond with communication on delivery and helped us pick out a great piece for our living area. So many options to pick from to. It’s a beautiful store!!

Dan Dohlman helped us find everything we were looking for! He was prompt and extremely professional! I highly recommend him to all friends and family! Great customer service and we will be back!

Great experience all around!

Great experience working with Dan Dohlman. Purchased a couch for my downstairs, price and speed of delivery to the store was fast! Thanks Dan!

We love the couch that we bought & Dan was such a pleasure to work with! He always stayed on top of things letting us know when it would be delivered & answering any & all questions we had. We never felt left in the dark! We’ll definitely be buying from Ashley & Dan again!!

Dan went out of his way to find the best furniture for our living room! Thank you Dan at Mason city ashley furniture!!!

Great service and delivered as promised. Thanks Dan and Team for a great shopping experience.

Great selection and customer service! Dan and his crew are great to work with, very professional, helpful and polite!

Always a great experience when shopping at Ashley Furniture in Mason City. Friendly and knowledgeable staff who always make sure your needs are met.

We have bought numerous items at the store. We have been treated incredible!!! We send all of our friends and family there!! We will never shop anywhere else

Dan was wonderful to work with and very knowledgeable I’ll be back every time I need something thanks everybody there

The best staff and customer service around! Best furniture store in North Iowa!

Best furniture shopping experience ever!

This store is wonderful! Very welcoming when you walk in and truly listening to what you are looking for without trying to oversell you! Definitely recommend going there always!

Dan has been awesome to work with. Very accommodating. We definitely recommend him.

We went in to ‘look’ at a few items we’d seen online to decide if we liked them. We were immediately greeted by Brad who showed us the items we’d looked at online and we decided we didn’t like them near as much in person. Brad asked a few questions and matched us with the perfect items! And at great prices!

Not impressed, they seem to have forgotten about customer needs.

Sharlisa is extremely helpful, and I have furnished my residence at the lake and various other projects. Top-notch! I will be back soon! Ask for her at the door, and you won't be disappointed.

I can't say enough how great my experience was at Ashley. Brad went above and beyond helping me furnish my new house. Super easy, he was so well informed on what was available and in stock so I could get the furniture right away. Great sales going on and they made the purchases so easy. I definitely recommend going and ask for Brad, he is a joy to work with.

Store manager Dan made our buying experience pleasant, easy, and successful. He is a knowledgable, courteous, no-pressure salesman. Store is clean, and especially well-lit.

Can't speak highly enough of this store and staff. Chris knocks it out of the park every time. No pressure just good customer service. Makes for a stress free environment when making purchases. Highly recommend this place for all of your furniture need! Keep up the great work!

Wonderful people there. They try to help. You without being overbearing.. very nice. Great discounts

Great customer service in store, very helpful and friendly. I ordered two twin beds and dressers said it would take 3 weeks, ok fine. Five weeks later and hadn’t heard anything, ok whatever I know places are behind and I was about to go on a trip, I can wait till I get back. Come to find out they called my old number to give me a heads up on delivery. Called that number again when they were there, probably at the wrong address. Turns out the salesman didn’t update new address and phone number like I wrote down for him. Will now be waiting to set up another delivery date. Not sure how they were suppose to get a hold of me with none of the correct information. Very unprofessional.

Excellent!! Dan was awesome!! Knew what I needed and went above and beyond. Highly recommend!

Nice furniture

Dan was AWESOME to work with & we LOVE our new bedroom set & loveseats!!!! THANK YOU SOOO MUCH!!!!

Delivery was not available on the day we needed our mattress but Dan was able to personally deliver it. Thanks so much for the great customer service!

I had the absolute best experience buying a sectional for my basement thanks to Sharlisa Ciavarelli! She did an outstanding job on determining if it would work in the room and got me the best possible price! I usually dread the numbers aspect in purchasing furniture, but she was so accommodating, I want to buy more! I can't thank you enough for such a wonderful, effortless experience! Outstanding!

Ashley Furniture has an awesome select of furniture for every room!! To top it off, we had an amazing salesperson, named Savanna!! She was very professional, knew her products and went above and beyond to help us find the perfect furniture for our home!! Thank you, Ashley Furniture and Savanna for a great furniture shopping experience!!

Such an AMAZING STORE!! Everyone there was super helpful with everything! Dan, Chris, Brad, and Savanna were the best and knowledgeable on all the furniture and beds in the store! Best furniture store in Northern Iowa!

Chris Poulos was fantastic to work with! Answered all our questions and explained all the details. Wonderful to work with!

Sharlisa has been our go to person now twice! She helped us with a dinning room table that is a perfect fit for our family and then again with a fireplace cabinet. The cabinet arrived damaged and we sent her a picture which she promptly ordered us a replacement. Excellent Customer Service !!! We will always shop here with Sharlisa.

Sharlisa is a super friendly and very professional salesperson. We look forward to having her assist us when we go into the store. She goes above and beyond and always makes sure we leave as a happy and satisfied customer!

Chris was very knowledgeable and helpful from start to finish. We didn’t feel pressured to buy anything would 100% recommend!

Have some nice furniture. Staff is very helpful. Unfortunately the sectional we liked was too big for our living room.

Dan is amazing!! If you need anything he's the man to talk to, very helpful!! Thanks so very much Dan!

I own a Home Staging business and I choose Ashley because they are so helpful and I absolutely love their selection! Dan has been wonderful to work with! Will keep going back! 😊

Dan is a very great at what he does came in told him what I was looking for then had us falling in love in ten minutes

My wife and I we’re looking for furniture for our new home In Minnesota. After looking in several stores we stopped in at Ashley furniture in Mason city Iowa. We were greeted by Dan Dohlman. Right from the start, His knowledge and help were outstanding. Not only did we purchase our entire home furniture from Dan but we also outfitted our new business in Mason city with Dan’s help. I highly recommend Dan and Ashley furniture in Mason city. He went up and beyond for our business and our new home. Thank you 🙏

We were helped by Dan Dohlman. He was extremely helpful and knowledgeable. He took his time to make sure we got everything we needed at the time we needed it. He also gave great advice on furniture. Love the store. Thank you so much, Dan.

Dan and his crew at Ashley HomeStore in Mason City made our experience fun. Dan is a great guy and is laid back and easy going. My favorite thing about him is that he tells it like it is. He is professional, all smiles, and has great prices too. He and the girls ran furniture all over the store to get the living room look we wanted. The wall decor' and pillows and vases and tables and couches and chairs all look great. With our remodel in process at our home they will wrap it all up and store it until we are ready for it. Ashley Home Store is a great furniture buying experience and it's right here in North Iowa.

Great service, sales people not pushy

Store manager, Dan Dohlman, was very nice and helpful. My fiancée and I bought a new mattress and pillows. The whole process was quick easy and fun. I would recommend this store to anyone!

I didn't go there. I went to planet fitness next door.

Very friendly and helpful

We had a great experience here buying my daughter a bed! Sharlisa was very helpful!

Sharlisa is amazing! They're always so friendly. Im pretty sure our entire home is furnished in Ashley products. Great pricing as well!

Great service from Brad Hill

I was in need of some furniture in the midst of the exciting time that is Covid-19 and perused the Ashley Furniture website. I fell in love with a sofa and loveseat and had about 9,000 questions. Because nothing was open at the time I decided to take my chances with the customer service chat option to get some of those questions answered. Dan Dohlman from the Mason City, IA store was the lucky individual who responded. He is by far the most helpful individual I have ever worked with in any store. He was polite, friendly, knowledgeable, and patient with the endless amount of questions and reassurance seeking I had. "What if I don't like it? What if it's not comfortable? What is your delivery policy?", etc. Because Covid-19 has been never-ending, I continued to reach out to Mr. Dohlman when I had additional questions following my purchase and to make an additional purchase. I live in another state, mind you. Even as I type this the stores in my home state are open and I would prefer to work with Mr. Dohlman over other associates at this company (no offense to them or anything, I'm sure they're lovely). He has been absolutely amazing to work with. I highly recommend asking for him if you are in his store. You will get the best service ever.

Ask for Dan Dohlman! He found us exactly what we wanted at the price we were comfortable spending. 👍

Comfortable environment, and salespeople were knowledgeable and helpful while trying to pick out the perfect bed.

Our salesman Chris has been amazing to work with! We’ve come back time and time again due to his excellent customer service. He is always able to find just the right piece we are needing. He takes the time to really ensure we love what we are purchasing too!

Ashley is the best, great selection and the very best sales personal. Very helpful and kind. I highly recommend Dan Dohlman!

VERY VERY PLEASANT FRIENDLY & HELPFUL. I RECOMMEND PAY RAISE

Dan assisted me on finding the perfect sectional. He was super nice & helped me find one that fit my needs. Lots of options to chose from. Would definitely recommend.

Dan has always been great at helping us find what we need and making sure we are taken care of!

Just got a beautiful bedroom set and the gentlemen working were awesome!

We were welcomed right away in the store in which helped us the entire time browsing and then buying dining room & living room set. We had a minor hiccup with not being able to deliver one item, but we’re still taken care of. Definitely will return for bedroom furniture.

Working with Dan Dohlman was amazing. What a patient man! He showed us several choices for new furniture and educated us about the details of electric vs. manual reclining furniture...and things to consider for each. His knowledge about Ashley’s product line was impressive. He walked us through the purchase, financing, delivery options and then stayed in touch with us through the whole process. He even followed up again once the furniture was delivered to make sure we were satisfied! Ashley furniture is lucky to have someone like Dan. This is the only place we’ll shop in the future for our furniture needs!

He was very helpful not only getting the right mattress but also making it a deal by adding adjustable base to help us sleep better. He was so very nice and so helpful.

Great prices, great service!

Brad Hill us art some to work with!! He goes above and beyond.

I couldn't be happier with the overall experience I had with Chris and Dan from Ashely Furniture Store. I went in yesterday and got my couch delivered this morning! They made room in their schedule to deliver my furniture with their personal vehicle. Thanks so much guys!!

Love our new couch and coffee table and Chris is awesome to work with. The delivery men were great as well. I would definitely come back for any future furniture needs!

Dan was super helpful and delivery was very quick with setting everything up. We love our new furniture!

Thanks to Dan in Mason City for all of your help with my furniture!!

Dan at our local Mason City store was very helpful but not pushy from the moment I stepped through doors. He showed me several options and I was able to make a decision same day and it was ordered. The whole process was professional and easy. Delivered on time by friendly fellas!

The people here are great we worked with Dan and he did an amazing job! About a month ago my wife an I decided to get a new bed and I went to a couple places in town with Ashley Home Store being the 2nd stop but by the time I left I had a feeling that that was the place I'd buy from. After stopping at a couple other places and having a good idea of what's out there, I knew the first place I went to had what u wanted and at a good price but the salesman there didnt sale to me (if you know what I mean) none of them did, except Dan. Most of them stopped trying the moment they found out I'd be buying in a couple weeks and not that day but not Dan. He made sure to keep in touch and not in an annoying way. He understands customers and how to communicate. I didnt feel pressured to buy something I couldn't afford and I didnt feel hustled at the end. Dan helped us get exactly what we wanted. The next time we're in the market to get some new furniture we'll definitely be talking to Dan and the people at Ashley in Mason City again!!

Great place to find any kind of furniture you want and awesome wall decor. Dan Dohlman was our salesman and was great to work with. Everything was easy and smooth. Definitely recommend Ashley Furniture store in Mason City and ask for Dan, he will take care of all your needs and make it a great experience

Great customer service from point of sale with Brad, through management.

Very large selection of furniture, and the gal we worked with seemed knowledgeable, however we had a heck of a time getting what we ordered. Initially, we were told it would be two weeks before our new bed and mattress were delivered to our home. Upon this delivery, it was discovered that the gal we had worked with ordered the incorrect bed (and who knows about the mattress?! I wouldn’t be able to tell based on looks) they left the incorrect bed at our home until the correct one could be delivered. I never received a call about delivery, a week later I called and the gal I spoke with helped me schedule delivery. Another two weeks went by and they were back to remove the old bed and bring in the correct one. The delivery man felt absolutely horrible when he had to inform me that again they had made an error and they did not have all of the necessary supports and he would be returning a third time. I called the company the next business day and they said they would ship them to us. Two weeks later and we received the supports that we are expected to now install ourselves (with no direction). Not impressed with this company at all right now. We will be taking our future business elsewhere.

We went in to browse for a new bed, unsure of what we were looking for. Sharlisa helped us find the perfect mattress and base and made the whole experience stress free!! Next time we need we need any new furniture, we will be going back to Sharlisa!!

We recently built a home and were struggling to find furniture for it. We made the drive from Boone to Mason City and found everything we were looking for - sectional, dining room table, coffee table and desk. The Ashley Homestore is a beautiful store has a great selection of home furniture and decor. We also worked with the most amazing sales associate, Sharlisa Ciavatelli!! She helped us find everything we were looking for! Highly recommend shopping at this furniture store!

Savanna at Ashley Furniture was awesome. Very polite friendly and knowledgeable! Highly recommended!!

It'd be better without the sales lady. She wouldn't listen and I don't like having to run behind someone.

Exellent Customer Service..Thanks Dan!

Absolutely loved this store, such an amazing selection. Amazing staff the guy that helped us was super helpful! You definitely get what you pay for! They came in and put together all of our furniture when it was delivered the guys that delivered it were super nice and helpful! Will definitely be going back!

Dan Dohlman was fun and easy to work with! I told him what I was looking for and he provided me with the perfect suggestion. Ordering, payment and delivery were seamless and my new loveseat and accent chair look beautiful in my home. Ask for Dan and you'll enjoy picking out your next piece of furniture!! I recommend paying for the white glove delivery service; Juan and his partner were prompt, professional, removed their shoes before entering my house and placed my furniture exactly where I wanted. Juan went through the delivery checklist with me before they left and made sure I was happy with the delivery. Great experience all-around! Thank you, Dan and the Ashley team!

Great selection, great staff, no pressure from the sales team. Dan was extremely knowledgeable and listened to our needs. Furniture shopping the way it should be. They help you find what YOU want, not sell you what they think you need. Cant wait to go back!

My first experience at an Ashley Furniture store and it was great. The store is beautiful. Dan Dohlman was super helpful, friendly, and knowledgable about the furniture he was showing me. I bought a bedroom set and absolutely love it. Dan made it easy for me to ask him follow up questions after I left the store as I was uncertain about exactly what I wanted. I never felt any pressure to buy but got the right amount of help from Dan. I have told several people of my positive experience at this Ashley Furniture store and given them Dan's name for assistance.

Dan Dohlman is our go to guy when looking for furniture. We first got a bed that just didn't work. Dan helped us get a new one without any issues what so ever and this one is perfect. We also bought a bed frame, dresser, recliners and a couch all from the Mason city Ashley store. We won't go anywhere else. Great service and awesome quality furniture. Thank you!

Sharlisa was very helpful to my husband & I and she called us back right away because we had questions and she helped us out and we bought 2 nice pieces for our home and we will definitely ask for her again ! Thanks again Sharlisa!

Dan Dohlman from the Ashley furniture store in Mason City IA is always Awesome to work with . Not only helping me to find my exact furniture for my home. But also helping my daughter find the right furniture for her home .

Dan did a fantastic job with our purchase. Helped with picking out custom fabric, communicated about delivery times. Love our furniture.

Very friendly and helpful staff. Our son purchased a Lazy Boy recliner. When got home and took it out of box there was a piece of wood broken off the underneath of the chair. Called them, they told us to bring it back; they swapped out the bottom half with another chair for him. Thank for the hassle free exchange!

Absolutely wonderful experience with sales person Sharlisa Ciavarelli.

Sharlisa has been a tremendous help when I've gone shopping for new furniture. My daughter needed a new mattress and frame for her bed. Sharlisa knew just what to look for. My daughter is very satisfied. We have purchased a sofa and two recliners, as well. Sharlisa knows how to get the best look for your home.

Savanna was an incredible help when I needed new furniture for my home. I now have a wonderful reclining sectional that fits my living room and my family’s needs. THANK YOU!!!

Sharlisa was so helpful and her smile lights up the room. Super knowledgeable about the product which helped direct us to the perfect bed. Worked well within our budget to make it a seamless and easy purchase. Would highly recommend working with her.

My Salesperson Sharlisa was very detailed and really made me want to buy everything she showed me. Great store with great employees. A must visit when in need of furniture they will get you what your looking for.

I was really appreciative of the assistance Dan Dohlman of the Mason City Iowa store did for my family. He delivered my mother's chair on his day off and everything was great! Thank you again!

polite, clean, great prices.

Great place to buy furniture. The staff (Chris) was very knowledgeable & helpful

Large selection in large space makes furniture shopping easy. Wide variety of prices. Plenty of parking on highway 122.

Great service and I love my new furniture

This is our go-to for any of our furniture needs. Dan and his team are nothing but an absolute pleasure to work with and will find you exactly what you are looking for!

(Translated by Google) Tremendous services (Original) Tremendo servicios

We bought two mattress sets from them and it has been nothing but a nightmare from the beginning. First of all our sales rep promised us things that we later found out were completely inaccurate. He told us we were able to get our daughter’s mattress prior to ours, since ours was a special order, if we came and picked it up. Was told it would be just a couple of days. So we sell our daughters bed to be picked up the day we could go get her new one. Phone call that we could pick up her mattress never came. I called, found out from the store manager that hers would not be delivered til ours was because we used the rebate that was offered on our mattress towards part of hers. So she had no bed for weeks!! I ask the manager what he is going to do about this and he says nothing. I got no apology, no credit, nothing. It’s not our fault we were fed complete misinformation from their sales staff. He truly could have cared less. Our mattress is to be delivered and they show up two hours before the time window even started and we weren’t ready. So they leave everything in our garage and leave. I call the store, the manager tries to get them to come back but of course they won’t. So we have to get some friends together to help, as our king mattress was very heavy. He did offer us a 50 credit for that. Just our luck, the king mattress ends up defective. Call the sales rep back from the store who informs me to call customer service and they will order a new one no problem. I call, the lady is rude, tells me I have to go through the manufacturer. I have had the mattress in my home less than three days!! No, I’m not going through them. All of the sudden I hear music playing in the background and a lady picks up and says, “Ashley Furniture, how can I help?” I had been transferred to the local store without any knowledge of being done so. It becomes a huge hassle and takes almost two weeks to get the ok to get one ordered, then another two for the order. We set up delivery for the day after we were to get home from a trip. The confirmation text says 12am-3pm delivery time. We thought clearly it was a typo and it should be 12pm-3pm. The next day I get a phone call that yes, it was 12-3pm. We got home in the wee hours of the morning and there is a knock on my door at 7:20 am!!!! I tell them they aren’t waking everyone up, I will have to reschedule. 9 days later they come back and are bringing the mattress in, it is clearly bowed and the plastic that is to be sealed around the mattress has holes in it the size of my head. I told the delivery driver this wasn’t ok and they were going to be ordering a new one. The sides won’t even touch the bed it’s so warped from being stood upright for so long under a lot of weight. The mattress is very dense and heavy. Should be for over 3,000. It is also musty smelling and dirty, I’m assuming from the gigantic holes that were ripped open on the plastic. He agrees, makes a note in his phone, tells me corporate will call me that day. I also called the local manager for the heads up, he said he’d make some calls if they didn’t take care of it. Corporate calls three days later, very rude asking for pictures repeating several times that the mattress was defective and how could I have two defective mattresses! These are special order she states and we aren’t ordering another one without due cause. I explain to her this was THEIR fault, not a defect! It was THEIR mishandling of the mattress in the first place and we did nothing!! It came to us this way! She asked me to email pictures, and I would be hearing from them within 24 hours. I have yet to hear from the manager of the store or corporate and it’s been four days. I am fed up! This has been a nightmare and such a huge time suck, with the phone calls, the run around, the misinformation repeatedly and the rudeness! What makes matters worse is there have never been apologies or any real decent customer service. Especially when spending this kind of money. Such a nightmare.

What a great experience!!! I have made three recent furniture purchases here, and Dan and the rest of the staff made each purchase easy and enjoyable. Their selection and quality is great, the prices are reasonable and their service is exceptional!!! Definitely where I will go for future furniture purchases!

So much to see

September 2019 Just bought new sofa and table had a bit of a mix up with delivery but Dan was great at fixing it right away. Love the new couch will be back :) May 2024 got another new couch from Dan and extremely happy 😃. Great customer service! Thank you for making everything work for us.

Superior customer service from Dan! Thank you for the mattress and outstanding delivery!! I love it!

I live in Wisconsin, and got the call my wife's cousin was at Mercy Medical with an extreme medical condition. When I got here, her husband needed to get a lift chair for the house. Neither of us live here, but I had my truck and Ashley Furniture was right across from my hotel. We were greeted by the usual cheery greeting, but the sales staff picked up on our dire condition immediately and everyone jumped into help, including meeting us at the dock and helping us load. It was an incredible experience, and I am extremely grateful.

Great service and gorgeous store!

I'm sorry to say that we had some damage on our furniture. Dan Dohlman turned what would have been a disappointment into a very positive customer experience. The way that Dan handled the expedited replacement for us and solved the problem renews one's faith in customer service. We highly recommend Ashley Homestore in Mason City and Dan Dohlman.

Very nice furniture but a little costly

Well , Great furniture !!!!

Not impressed. I ordered a set of couches on November 11th, I was told they would be in at the store on November 20th for pick up, after not hearing anything back, I called on November 30th wondering what was going on with the response that they should be coming into the store on December 10th (with no explanation) then I called again to get the reason a few days later and was told they would be in store for pick up (for sure) on December 4th. I called today to confirm their arrival so I could go pick them up and was told they didn't come and that the sales associate would "write a note" so they would come on the next Tuesday. I'm sick of the unprofessionalism and lack of communication. I won't be purchasing from here or recommending it to anyone. I still don't know when they are showing up.

Had a pleasant shopping experience! Very friendly/helpful staff!

Where do I start? Our salesperson, Adden, needs to learn how to communicate in a less awkward way or find work in a profession where his communication skills aren’t such a big part of his job. He made our entire buying expirience terrible my girlfriend and I spent the whole time looking at each other wondering what was going on. We were told that our pick up would be ready on a specific date. It was not. There was zero communication to the fact that delivery dates to the store were estimations. There was zero communication to the fact that a piece of our almost $2,000 dollar order was on backorder. Then there was no curtousey call from our terrible sales person that our order would NOT be ready for pickup on the pre-agreed date. Then on the above mentioned date when I showed up with a trailer and a friend, that gave up his free time to help, to get my merchandise the entire sales staff seem surprised to the fact that I was angry. I was given excuses for the terrible service like: “Well maybe Adden was stressed out because he was having a hard time figuring out the financing.” Well, when we showed up to buy the furniture we had pre-approved financing.... what did he have to figure out. Then when the manager, who was impatient with our frustrations and anger, got involved he ended up promising us delivery the following Tuesday. Guess what? We didn’t get our delivery on Tuesday! Now we are being promised delivery on Thursday. Stay tuned I’ll let you all know when they muck that up too. In 32 years I’ve literally never had a worse expirence in a customer service situation. The only reason they are getting one star is because I cant write a review with zero stars.

All the sales staff are very friendly and knowledgeable, especially Adden. Beautiful furniture at fair prices.

Not a fan. First of all I didn’t like my salesman. The employees need to be trained better. It was uncomfortable. We asked if there was a veteran discount and was told no only for active duty and that the sale that was going on was better anyways. We were like well...shouldn’t it be the sale plus 10%? And we were given some bs excuse. When you google veteran discounts Ashley Furniture is included, but it’s not offered??? I’m sure there are probably discounts for students and seniors but not for veterans. Doesn’t make any sense. Also, while we were checking out the manager sat that and called one of his employees out in front of us instead of taking them somewhere private. Very unprofessional.

We were in the store for 15 min and had two workers look right at us and blew us off! I will never walk in there store again in my life time!

Great service and very helpful and knowledgeable. Randy was awesome

Randy, the store manager spent hours of time with me looking at furniture, measuring, again and again, so polite and encouraging, never once a sign of impatience. He then offered to come to my home and help me measure and think things through. He never stopped caring, he was what I consider the Nordstrom example of customer service. Sincere thanks to Randy for his generosity in thought and deed.

No pressure sales persons is awesome.

Sherry was so helpful in helping us choose a bed that would suit our needs. LOVED the experience(s) we had with her

Great selection of furniture and beds. We needed a chair, very professional staff. Easy pick up when we returned to get chair.

Nice store. Salesmen on top of you.

Great service and customer satisfaction from Adam and Michael. We will definitely be back.

Excellent customer service! Mike was so helpful and personable!

Very well place furniture setting,felt homey,welcoming salespeople

We were very happy with our experience at this store today, and we ended up coming back before the end of the day to make a purchase! Mike and the other employees at this location were very eager to help, pressure-free, and very patient with kids. While it took a little while to receive help when I first got there, it seemed that everyone working was already with a customer. I did not feel it was due to a lack of customer service. Once I received help, the employees did everything to help us make sure our sofa and throw pillow selection was perfect for our home! Thanks Ashley Furniture; we will be back.

Great store

The furniture looks nice but isnt really the best quality. You would be better off going to any of the other stores in town. The manager needs a little refresher on customer service. Lots of salespeople sitting around playing on their phones.

I have been looking for a couch so I stopped here walked all through the store and not one person greeted me or offered to help in any way. Disappointing.

Great selection, fair prices, and great service! I even made a change to my order a week after my original visit, and it was handled quickly and professionally.

Took a while to get everything figured out but worth it.

its not made in america, fall apart junk alittle to much $. offer a home renovation sweepstakes promotion

Very good shopping experience. Sales people were helpful without being pushy. Lots of beautiful furniture and home decor. The store looks amazing.

Beautiful new store and such helpful employees! Everyone was more than willing to answer questions, look up inventories/prices, offer styling opinions, etc. Could not have asked for a better experience and can’t wait for our new furniture set to arrive!

Very good sales staff and decent prices! Will shop again.