Ashley Store | Mason City, IA 50401

Christopher was extremely helpful with all my questions! Would highly recommend him!!!

Thank you so much to Regina!!! She was wonderful and patient as my husband and I walked around the store multiple times looking for fun accent decor for our home! I know who I’ll be looking for when it’s time for my new living room furniture.

Christopher

Christopher was an amazing help, was very Intuitive. Will definitely recommend and will be back.

Dan was absolutely amazing! I was indecisive and changed my mind multiple times, but he was extremely helpful, patient, and not pushy at all! Hands down best salesman I have ever worked with! 110% recommend seeing Dan for any of your furniture needs!

If you need furniture go give Ashley Furniture a shot, Regina was super nice and helpful while looking for my couch! God bless!

They’re super helpful and so was Chris. He was excellent at helping us spend our money on a new mattress, lol. :)

Chris P was absolutely amazing to work with. We had a bunch of stuff going on with my dad and he was able to fast track getting a bed from Cedar Falls for us. Highly recommend them! Thank you for everything

Bought a sectional with the help of Christopher. Made the process super easy! Highly recommend.

Christopher was an amazing sales person. We bought a table and chairs. Excellent!

Christopher was a great help with our purchase!

Regina was our consultant and was very helpfull in the purchase of our new bed!

We had the very best experience with Ashley furniture and their experienced, friendly staff. Our new chairs are exactly what we were looking for. Thank you especially to Chris Poulos for his expert advice! We will definitely be shopping here again!

Dan was very helpful and not pushy let us browse and answer any questions we had

Chris is friendly, thorough and easy to work with! Highly recommend.

Went to several furniture shops looking at mattresses but on a budget, I didn’t want to finance a bed but was needing a decent upgrade. Regina at Ashley furniture found me a couple options right in my budget and the one I picked was way more than I could ever expect to get for under 400 bucks! It is super comfy and I’m so happy, even better they helped me to get it delivered to my house the very next day 😊

Best ever. Christopher was Wonderful and very informative.

Christopher did great! Very informative!

Great guy -Dan-Great service

Christopher was an excellent salesman!

Christopher did an amazing job with us when we came in to the store looking to buy our loveseat and couch to match our recliners we bought a little over a year ago. Highly recommend Ashley Furniture for your home needs! Very knowledgeable and helpful!!

Regina was very helpful, picked a new dining set. Unfortunately the one I wanted was out of stock, she assisted me in finding one that would work my family.

My family and I had a great shopping experience. There was so much to choose from we almost couldn't decide what kind of sofa to get. As soon as we walked in we were greeted with smiles. And for the amazing customer service it was just A-1 couldn't have asked for better. Dan the store manager he was awesome he was the one to help us. He was very professional and Courteous. Once it came time for the purchase it was great he helped us out alot and he didn't stop until he got us the best deal he possibly could and was very informative about what was going on. So I wanted to say thank you to Dan and we will definitely be returning customers

Christopher was super helpful and kind and gave us all the best options! Great experience!

Good knowledge of products and great customer service experience. Really knew about the product because of owning the same one. Overall great experience. Thank you Sonya for a very welcoming experience.

Dan from Ashley’s Furniture was great to work with. He made the purchase of my new dinning table quick and easy.

Dan assisted us with purchasing a new mattress today. He was very knowledgeable on the options available and was great to work with. We are excited to try out our new Purple mattress. Thanks for your great help, Dan!

Dan was fantastic at helping us out with our purchase. Will buy here again!

Regina was right at the front door when we arrived, she introduced herself and immediately asked if we needed any assistance. Since we were there for something specific, she immediately started to show us what we were looking for. She had great suggestions, and was very attentive to what we were looking for and did not try to sell us something we did not want. I appreciate this and a sales person as I am a sales person myself. We And she was very good at answering everything. She worked out our delivery on our schedule, which is very unusual for deliveries and do a wonderful professional job. I would definitely refer Regina.

Ashley was very helpful and was able to answer the questions I had, she was also very excited for me and my furniture choices. She made me very happy with my choice.

Chris Poulos was Super. I was in store several times to make a big decision for me. Chris was always very helpful and patient!

This store has the most knowledgeable and ready to help staff in town hands down. Dan was amazing at answering questions, and asking the right ones! I had a general idea of what I wanted but really didn’t know much about the new electrical reclining. But for the best price on decent furniture definitely give Ashley a look.

Christopher was wonderful to work with. He was able to guide us to the right furniture and made the process painless, never pressuring us. Also a beautiful store, with lots of options.

We appreciated Christopher’s knowledge of the products and responsiveness to our questions which made this such an easy and efficient furniture buying process.

Great experience!

Chris was extremely helpful!

Christopher at the Mason City location was very knowledgeable and extremely helpful when helping my wife and I pick out a sectional.

Regina was very helpful when I was looking for a new mattress. She listened to what I needed so I could pick out the right mattress for me.

Regina was a great help in helping us find a new couch for our home!

Regina was our sale person she was amazing and helped us out alot with getting everything and finding the stuff that worked best for us

Once again, another great experience at Ashley! Regina was great to work with. Very personable, friendly and great to work with. We will be back to see her again in the future!

Regina was so kind and very helpful!

Dan at the Mason City location helped with our purchase of furniture. In store we did not feel pressured from the sales staff to purchase anything and Dan helped us refine our search. We left that day with a few ideas in mind and called back a few days later. I spoken with Dan over the phone and ordered our selection. The process was seamless.

Dan at the Mason City store went above and beyond!! The entire staff is amazing! Dan helped us with getting the old furniture out, and was awesome in every way possible!! I have purchased furniture in the past, and Dan and the sales staff go out of their way to help make the whole process so much easier! Thanks for everything You did for us!!

Very helpful in finding what I needed and best pricing for me. Also helped with financing options. Definitely coming back!

Dan assisted my mom with selecting the best option in a recliner that would fit her stature. Very professional with a humor mixed in. Thank you.

Chris and Dan were both so great to work with and made it a very simple process to find a new piece of furniture!

The staff always finds what you are looking for.

Dan Dohlman, the Store Manager, went above and beyond. The delivery guys couldn't get our mattress to fit where we wanted it. So we had them take it back. Dan and another guy came back another day and were able to make it fit. Not every Store Manager would do that. Thank you, Dan! Excellent customer service!

Sonya was the most patient and informative salesperson...We will buy more from her...

My husband and I have been wanting new furniture for our living room. We have purchased from Ashley before so decided to check them out. Chris P. was extremely helpful and knowledgeable start to finish. He was able to answer any questions we had and was very friendly. He was not pushy and allowed us to think on our purchase overnight after quoting a price for us after finding a set we liked. He made sure to get us a great deal and made us feel good about our purchase. Will definitely use Chris P with Ashley Furniture in the future and highly recommend!

Dan and Chris helped us out this last weekend with buying a new sectional and chair. They went ABOVE AND BEYOND to help us make sure we were getting EXACTLY what we wanted. They had great suggestions and were very knowledgeable and answered all of our questions. Highly recommend!

Christopher was very helpful

Quality products. Worked with Chris P. Great service. Worked hard to get us a fair deal.

Dan has helped my immediate and extended family with every mattress we have purchased in the last hand full of years. He is always so pleasant to work with and goes above and beyond to help! Thanks so much Dan for everything you do! I’m sure we will be seeing you again soon!

I worked with Dan Dohlman at the store in Mason City. He was amazing to work with and helped me find exactly what I was looking for. Even though I live an hour away Dan and Mason City Ashley will be where I shop for furniture. Thanks for the great experience

Regina was very professional and helpful. There was no pressure.

Brad was excellent to work with!

Dan gave awesome service, went above and beyond what was expected to take care of us!

Great service, does not over pressure or hover over you while you are browsing. Good store

I could not ask for better service from Dan at the Mason City, Iowa Ashley store! He was incredibly good about listening to my needs and directing me to options that would absolutely work for me! He was pleasant , professional and more importantly, fun to work with! Highly recommend!

Above and beyond service!

Chris and Dan were so kind, they took great care in helping me.

They are more than willing to help. We are building a new house and they were very helpful.

We had the best experience at Ashley in choosing kitchen island stools as well as a mattress and pillows. Dan was the best....explained everything so well, courteous, knowledgeable and very professional...and not pressured.

Dan went above and beyond to make sure I found exactly what was looking for. I've bought 2 couches, king size bed set, and a chair. I recommend this Ashley store for any of your furniture needs. Keep up the good work, Thanks again.

The sales staff was super helpful and patient as we chose furniture and fabric for custom order

Our salesman, Christopher, was a real gentleman and knowledgeable. He sold us a mattress and adjustable base and we are so excited about them. Great experience all around.

Ordered a mattress for $4,000 during black friday and was told it would be free delivery and arrive in 2 weeks. After the date it was supposed to arrive, the salesman, Brad Hill, called it would take at least another week. When asked to do a refund, Brad hung up. After reviewing the receipt, the delivery was also not free like the Brad repeatedly said it would be and was actually $139.

Christopher was very great to work with; very kind. He was knowledgeable, offering suggestions when we asked.

Dan introduced himself to us as we entered the showroom. He allowed us to take our time to roam around and then happily helped us once we did make our decision. The showroom is great. It’s staged ideally for you to make your decisions seamlessly with plenty of inventory to go through. We will definitely return.

Loveseat ordered for my RV when arrived found out the center support for the seat was not removable. Dan and his warehouse foreman drove 30 miles to get it thru the door. Thanks guys, good service!

Dan Dolhman was a great salesman! Not pushy! Very informative! Very kind! You have a beautiful store there!

I had the extreme pleasure of working with Dan at the Mason City Store he went more than the extra mile to make sure we were satisfied with our new recliner for my wife in the nursing home. I spent many years as a customer service representative and Dan proved that he possesses that special talent to separate he from good to his level of excellent.

Very professional, helpful service helping us purchase a new bed. Sonya and all other salespeople we worked with were very knowledgeable, but not overbearing, in helping us with our decision.

Acquired a new bed set that id received awhile back not sure if it was even purchased from this location but i was missing two brackets that had been discontinued for the headboard but were used on lots of other existing headboards. I spent lots of time talking to Corporate sending pictures ect. but they wouldn't do anything for me because didn't have order number.. This was a brand NEW never been used just been in storage, but when i went here and talked to the store manager DAN and explained my situation he went above and beyond and ended up getting what i needed. This store has fantastic staff and don't just give up right away. I encourage anyone that is looking for high quality furniture with a great staff this is the place to go. I will be back to purchase more things. Thanks again Dan.

Dan, my Mason city salesman was awesome!! Never have I seen a more knowledgeable person on all products available. Very friendly and professional

Dan Dohlman was amazing..he went above and beyond helping us find the exact item we were searching for! A++++++++¥

Very helpfull staff. Not pushy.

Christopher H. was very helpful in helping us pick out our new dining room and living room furniture! He helped us find the exact things we wanted and more options than we found ourselves. We appreciate the patience as we debated our needs and the speed of arrival of our items.

Very friendly quick to resolve problems

Dan was amazing as usual. Great experience

We have been working with Chris for over six months and he has been the best. We wanted our furniture to be held for us because of a remodel and they had no problem holding it for months. When we called to say we were ready for delivery, they were accommodating and very helpful. We will definitely buy from this store again. Highly recommend!!

Great service ,great staff , Awesome delivery service

We worked with Chris at the store in Mason City IA. I had been in several times. I never felt rushed. He was never pushy. He never hovered around. He showed me around and left me be which is just what I wanted. Finally after 4 visits to the store we made up our minds and we are in LOVE with everything we purchased. I highly recommend this store and Chris if you need new furniture

We have had the best service since buying furniture at Ashley in Mason City, IA. Chris P is one of the best people that have helped us find our bed and even now a couch. He showed us to the beds told us about some, then let us be and came back to check and then he helped us narrow it down. We did have 4mths to try out this bed which unfortunately we did have to return it, as it was not right for us. Chris P understood this and made our next purchase just right and we love the new bed now. Thank you Chris P. We also did purchase a new couch as well and couldn't be happier. This place is a very well at welcoming you in and asking what you are needing then letting you be and checking up on you later. Not hounding you at all. I will defiantly do business here again and again. Could not ask for better service. We did have to go get a new bed for our son just recently as well and Regina W. helped us and she was also great at getting what he needed and answering his questions. Job well done to this store and Chris P.

Chris P (assistant manager) worked with us. He was excellent to work with. He gave us space and time for me and my husband to discuss what we were purchasing. He listened to our needs and directed us to products he thought would benefit us. He gave a lot of valuable information.

Friendly people! They help you find furniture within your budget without being pushy!

The power supply to our Temperpedic bed that raises & lowers the head & feet was not working. Due to a foot injury needed this function to work sooner than later. Management reacted quickly to get a replacement & sent us on our way! Extremely great customer service!

My wife and I came in looking for a new furniture as our old one was a worn out 2007 model. Dan was a great salesman, going as far as getting a sample of the fabric from my recliner. We were looking for a double reclining style to accommodate more guests. We will definitely purchase more furniture Ashley Furniture. Thank you!!!

Sharlisa was easy to work with and very knowledgeable.

Extremely happy with our purchase. Our salesperson "Christopher " was so friendly, we really enjoyed working with him. He helped with putting together something that were would like and fit the area we needed the purchase for. We will return again

Dan was great to work with

Dan is an awesome salesperson. Informative and not pushy.

We had a great experience here and will be coming back.

Dan was accommodating and answered all of my questions quickly. Dan even went above and beyond and delivered my furniture to me personally. I will continue giving Ashley Homestore my business!

We had a wonderful time shopping at Ashley today!!! What a great selection and very helpful employees! We will be back!

Chris was great to work with - extremely helpful and made the process of buying our couch, dining, and end tables super easy! Highly recommend Ashley Homestore Mason City!

The sales lady , Regina, was very helpful. She told us about the trial period for the mattress, warranty, and if there are any questions they are there to help.

I can not express more how helpful, knowledgeable and friendly the staff is. They were very patient with me as I designed my new bedroom.

poor service and not willing to help. told us they didn't have what we were looking for after one question and wouldn't let us look around.

Found a stool there. Could have gotten similar stool for about 70 dollars less delivered to my home free on the internet, but figured this stool was there. It was not. Needed to be ordered. Picked up at store about 5 days later in a box. $250 stool needed to be assembled, like furniture you buy from walmart. Box was full of styofoam, very environmentaly unfriendly, and i am an environmentalist. It is a nice stool. But will make purchases elsewhere in the future..

the living room furniture we purchased is the worst . I have never purchased such low quality, built with the lowest quality material made. we purchased one love seat and 2 recliners. Send the recliners back due to only having 2 sitting positions for them.. either fully upright or put the footstool up and laying back. No option for footstool up, top if body up.. sent them back. now have 2 love seats.. Have had a technician here to replace the material on all 4 sections from where the seat goes from behind your legs and the area where you rest your feet.. I am now waiting for 2new sides to one love seat that had chunks of unevenly cut wood sticking out that will cause the material to wear thru and rip.. wait.. it gets better on both love seat if you feel back from the circle area that has the foot stole release there is a big round circle indentation on all 4 sides. It's like someone partially drilled the plywood . I wish I had NEVER purchased anything from or has ASHLY furnitures name any where on it.. Its totally carp furniture, in my opinion. Now I am stuck with the 2 love seats . please don't fall victim to less then quality furniture.. spend the extra money and purchase better quality furniture..

Item was damaged twice in delivery . Wait times and trying to get a refund is not easy. I will never buy from this website again

We walked in and everyone was smiling and willing to help! Walked out with a beautiful sectional!

I’m actually taken back a bit..I’ve dealt with -and worked in - retail both sides of the spectrum a majority of my life. The most recent experience my family and I had with Chris Poulos at Ashley Home Store likely surpassed any I’ve had anywhere before! We came in for a twin kids bed which we thought was stock but realized they only stocked full. Four weeks to get but Chris said he would do a lil checking and found a order at another store that was not properly fulfilled. He called the next day and said we could go to Cedar Falls and pick it up or we could wait a couple days and it would be brought to the Mason City store. I’m not finished. We also missed the sale by 1 day and he still gave us sale price!Came by to pick it up and the store manager (Dan) helped me load it in minutes…at 7 something at night… with a smile! Phenomenal and outstanding! First class guys!

Service was good and personable. Chris was easy to work with and answered my questions. He even created and sent me a video on how to dismantle my current sofa to move it out before my new one arrives.

They were all rude and kept calling me a kid. Thats not how you get customers to buy your products. The person showing us stuff got mad we didnt want her business and stomped her foot and walked away.

Christopher and Dan were excellent to work with! We will be going back to them to purchase new furniture in the near future. Thanks again guys.

Great selection to choose from. Dan Dohlman and his team always make sure we are taken care of.

Dan went above and beyond helping us find the perfect living room set. Everyone working was very pleasant and helpful. Highly recommend them!

Dan and his staff are awesome to work with. They are Friendly, knowledgeable staff!!

Our family chooses shopping local with Ashley furniture throughout the years. The store has a wide variety of quality furniture and home goods at a reasonable price. The store is staged with care and an aesthetic appeal. Dan and the crew are always helpful and knowledgeable with their products and we know we will be taken care of for years to come. Thank you!

I can always count on Dan and his team to find exactly what I’m looking for…and sometimes more! Loving our nee lazyboy living room set!

Very nice store. Dan and Chris are very professional.

I would recommend Ashley Furniture to anyone looking to furnish their home/ office . We have worked with Dan and he is ALWAYS willing to go above and beyond to help us and make us happy customers. Dan is someone who greets you with a smile and listens to your endless ideas. 5 stars +

Working with Dan has been great experience and very helpful!

Dan and his entire crew at Ashley Furniture go above and beyond every time we stop and shop. They are all extremely friendly and will always help us find exactly what we are looking for! We have furnished our entire home with the help of Dan and his staff! I’d highly recommend them for any of your home furnishing needs!

Dan and his team were AMAZING in helping us with our furniture purchase. They went above and beyond with communication on delivery and helped us pick out a great piece for our living area. So many options to pick from to. It’s a beautiful store!!

Dan Dohlman helped us find everything we were looking for! He was prompt and extremely professional! I highly recommend him to all friends and family! Great customer service and we will be back!

Great experience all around!

Great experience working with Dan Dohlman. Purchased a couch for my downstairs, price and speed of delivery to the store was fast! Thanks Dan!

We love the couch that we bought & Dan was such a pleasure to work with! He always stayed on top of things letting us know when it would be delivered & answering any & all questions we had. We never felt left in the dark! We’ll definitely be buying from Ashley & Dan again!!

Dan went out of his way to find the best furniture for our living room! Thank you Dan at Mason city ashley furniture!!!

Great service and delivered as promised. Thanks Dan and Team for a great shopping experience.

Great selection and customer service! Dan and his crew are great to work with, very professional, helpful and polite!

Always a great experience when shopping at Ashley Furniture in Mason City. Friendly and knowledgeable staff who always make sure your needs are met.

We have bought numerous items at the store. We have been treated incredible!!! We send all of our friends and family there!! We will never shop anywhere else

Dan was wonderful to work with and very knowledgeable I’ll be back every time I need something thanks everybody there

The best staff and customer service around! Best furniture store in North Iowa!

Best furniture shopping experience ever!

This store is wonderful! Very welcoming when you walk in and truly listening to what you are looking for without trying to oversell you! Definitely recommend going there always!

Dan has been awesome to work with. Very accommodating. We definitely recommend him.

We went in to ‘look’ at a few items we’d seen online to decide if we liked them. We were immediately greeted by Brad who showed us the items we’d looked at online and we decided we didn’t like them near as much in person. Brad asked a few questions and matched us with the perfect items! And at great prices!

Not impressed, they seem to have forgotten about customer needs.

Sharlisa is extremely helpful, and I have furnished my residence at the lake and various other projects. Top-notch! I will be back soon! Ask for her at the door, and you won't be disappointed.

I can't say enough how great my experience was at Ashley. Brad went above and beyond helping me furnish my new house. Super easy, he was so well informed on what was available and in stock so I could get the furniture right away. Great sales going on and they made the purchases so easy. I definitely recommend going and ask for Brad, he is a joy to work with.

Store manager Dan made our buying experience pleasant, easy, and successful. He is a knowledgable, courteous, no-pressure salesman. Store is clean, and especially well-lit.

Can't speak highly enough of this store and staff. Chris knocks it out of the park every time. No pressure just good customer service. Makes for a stress free environment when making purchases. Highly recommend this place for all of your furniture need! Keep up the great work!

Wonderful people there. They try to help. You without being overbearing.. very nice. Great discounts

Great customer service in store, very helpful and friendly. I ordered two twin beds and dressers said it would take 3 weeks, ok fine. Five weeks later and hadn’t heard anything, ok whatever I know places are behind and I was about to go on a trip, I can wait till I get back. Come to find out they called my old number to give me a heads up on delivery. Called that number again when they were there, probably at the wrong address. Turns out the salesman didn’t update new address and phone number like I wrote down for him. Will now be waiting to set up another delivery date. Not sure how they were suppose to get a hold of me with none of the correct information. Very unprofessional.

Excellent!! Dan was awesome!! Knew what I needed and went above and beyond. Highly recommend!

Nice furniture

Dan was AWESOME to work with & we LOVE our new bedroom set & loveseats!!!! THANK YOU SOOO MUCH!!!!

Delivery was not available on the day we needed our mattress but Dan was able to personally deliver it. Thanks so much for the great customer service!

I had the absolute best experience buying a sectional for my basement thanks to Sharlisa Ciavarelli! She did an outstanding job on determining if it would work in the room and got me the best possible price! I usually dread the numbers aspect in purchasing furniture, but she was so accommodating, I want to buy more! I can't thank you enough for such a wonderful, effortless experience! Outstanding!

Ashley Furniture has an awesome select of furniture for every room!! To top it off, we had an amazing salesperson, named Savanna!! She was very professional, knew her products and went above and beyond to help us find the perfect furniture for our home!! Thank you, Ashley Furniture and Savanna for a great furniture shopping experience!!

Such an AMAZING STORE!! Everyone there was super helpful with everything! Dan, Chris, Brad, and Savanna were the best and knowledgeable on all the furniture and beds in the store! Best furniture store in Northern Iowa!

Chris Poulos was fantastic to work with! Answered all our questions and explained all the details. Wonderful to work with!

Sharlisa has been our go to person now twice! She helped us with a dinning room table that is a perfect fit for our family and then again with a fireplace cabinet. The cabinet arrived damaged and we sent her a picture which she promptly ordered us a replacement. Excellent Customer Service !!! We will always shop here with Sharlisa.

Sharlisa is a super friendly and very professional salesperson. We look forward to having her assist us when we go into the store. She goes above and beyond and always makes sure we leave as a happy and satisfied customer!

Chris was very knowledgeable and helpful from start to finish. We didn’t feel pressured to buy anything would 100% recommend!

Have some nice furniture. Staff is very helpful. Unfortunately the sectional we liked was too big for our living room.

Dan is amazing!! If you need anything he's the man to talk to, very helpful!! Thanks so very much Dan!

I own a Home Staging business and I choose Ashley because they are so helpful and I absolutely love their selection! Dan has been wonderful to work with! Will keep going back! 😊

Dan is a very great at what he does came in told him what I was looking for then had us falling in love in ten minutes

My wife and I we’re looking for furniture for our new home In Minnesota. After looking in several stores we stopped in at Ashley furniture in Mason city Iowa. We were greeted by Dan Dohlman. Right from the start, His knowledge and help were outstanding. Not only did we purchase our entire home furniture from Dan but we also outfitted our new business in Mason city with Dan’s help. I highly recommend Dan and Ashley furniture in Mason city. He went up and beyond for our business and our new home. Thank you 🙏

We were helped by Dan Dohlman. He was extremely helpful and knowledgeable. He took his time to make sure we got everything we needed at the time we needed it. He also gave great advice on furniture. Love the store. Thank you so much, Dan.

Dan and his crew at Ashley HomeStore in Mason City made our experience fun. Dan is a great guy and is laid back and easy going. My favorite thing about him is that he tells it like it is. He is professional, all smiles, and has great prices too. He and the girls ran furniture all over the store to get the living room look we wanted. The wall decor' and pillows and vases and tables and couches and chairs all look great. With our remodel in process at our home they will wrap it all up and store it until we are ready for it. Ashley Home Store is a great furniture buying experience and it's right here in North Iowa.

Great service, sales people not pushy

Store manager, Dan Dohlman, was very nice and helpful. My fiancée and I bought a new mattress and pillows. The whole process was quick easy and fun. I would recommend this store to anyone!

I didn't go there. I went to planet fitness next door.

Very friendly and helpful

We had a great experience here buying my daughter a bed! Sharlisa was very helpful!

Sharlisa is amazing! They're always so friendly. Im pretty sure our entire home is furnished in Ashley products. Great pricing as well!

Great service from Brad Hill

I was in need of some furniture in the midst of the exciting time that is Covid-19 and perused the Ashley Furniture website. I fell in love with a sofa and loveseat and had about 9,000 questions. Because nothing was open at the time I decided to take my chances with the customer service chat option to get some of those questions answered. Dan Dohlman from the Mason City, IA store was the lucky individual who responded. He is by far the most helpful individual I have ever worked with in any store. He was polite, friendly, knowledgeable, and patient with the endless amount of questions and reassurance seeking I had. "What if I don't like it? What if it's not comfortable? What is your delivery policy?", etc. Because Covid-19 has been never-ending, I continued to reach out to Mr. Dohlman when I had additional questions following my purchase and to make an additional purchase. I live in another state, mind you. Even as I type this the stores in my home state are open and I would prefer to work with Mr. Dohlman over other associates at this company (no offense to them or anything, I'm sure they're lovely). He has been absolutely amazing to work with. I highly recommend asking for him if you are in his store. You will get the best service ever.

Ask for Dan Dohlman! He found us exactly what we wanted at the price we were comfortable spending. 👍

Comfortable environment, and salespeople were knowledgeable and helpful while trying to pick out the perfect bed.

Our salesman Chris has been amazing to work with! We’ve come back time and time again due to his excellent customer service. He is always able to find just the right piece we are needing. He takes the time to really ensure we love what we are purchasing too!

Ashley is the best, great selection and the very best sales personal. Very helpful and kind. I highly recommend Dan Dohlman!

VERY VERY PLEASANT FRIENDLY & HELPFUL. I RECOMMEND PAY RAISE

Dan assisted me on finding the perfect sectional. He was super nice & helped me find one that fit my needs. Lots of options to chose from. Would definitely recommend.

Dan has always been great at helping us find what we need and making sure we are taken care of!

Just got a beautiful bedroom set and the gentlemen working were awesome!

We were welcomed right away in the store in which helped us the entire time browsing and then buying dining room & living room set. We had a minor hiccup with not being able to deliver one item, but we’re still taken care of. Definitely will return for bedroom furniture.

Working with Dan Dohlman was amazing. What a patient man! He showed us several choices for new furniture and educated us about the details of electric vs. manual reclining furniture...and things to consider for each. His knowledge about Ashley’s product line was impressive. He walked us through the purchase, financing, delivery options and then stayed in touch with us through the whole process. He even followed up again once the furniture was delivered to make sure we were satisfied! Ashley furniture is lucky to have someone like Dan. This is the only place we’ll shop in the future for our furniture needs!

He was very helpful not only getting the right mattress but also making it a deal by adding adjustable base to help us sleep better. He was so very nice and so helpful.

Great prices, great service!

Brad Hill us art some to work with!! He goes above and beyond.

I couldn't be happier with the overall experience I had with Chris and Dan from Ashely Furniture Store. I went in yesterday and got my couch delivered this morning! They made room in their schedule to deliver my furniture with their personal vehicle. Thanks so much guys!!

Love our new couch and coffee table and Chris is awesome to work with. The delivery men were great as well. I would definitely come back for any future furniture needs!

Dan was super helpful and delivery was very quick with setting everything up. We love our new furniture!

Thanks to Dan in Mason City for all of your help with my furniture!!

Dan at our local Mason City store was very helpful but not pushy from the moment I stepped through doors. He showed me several options and I was able to make a decision same day and it was ordered. The whole process was professional and easy. Delivered on time by friendly fellas!

The people here are great we worked with Dan and he did an amazing job! About a month ago my wife an I decided to get a new bed and I went to a couple places in town with Ashley Home Store being the 2nd stop but by the time I left I had a feeling that that was the place I'd buy from. After stopping at a couple other places and having a good idea of what's out there, I knew the first place I went to had what u wanted and at a good price but the salesman there didnt sale to me (if you know what I mean) none of them did, except Dan. Most of them stopped trying the moment they found out I'd be buying in a couple weeks and not that day but not Dan. He made sure to keep in touch and not in an annoying way. He understands customers and how to communicate. I didnt feel pressured to buy something I couldn't afford and I didnt feel hustled at the end. Dan helped us get exactly what we wanted. The next time we're in the market to get some new furniture we'll definitely be talking to Dan and the people at Ashley in Mason City again!!

Great place to find any kind of furniture you want and awesome wall decor. Dan Dohlman was our salesman and was great to work with. Everything was easy and smooth. Definitely recommend Ashley Furniture store in Mason City and ask for Dan, he will take care of all your needs and make it a great experience

Great customer service from point of sale with Brad, through management.

Very large selection of furniture, and the gal we worked with seemed knowledgeable, however we had a heck of a time getting what we ordered. Initially, we were told it would be two weeks before our new bed and mattress were delivered to our home. Upon this delivery, it was discovered that the gal we had worked with ordered the incorrect bed (and who knows about the mattress?! I wouldn’t be able to tell based on looks) they left the incorrect bed at our home until the correct one could be delivered. I never received a call about delivery, a week later I called and the gal I spoke with helped me schedule delivery. Another two weeks went by and they were back to remove the old bed and bring in the correct one. The delivery man felt absolutely horrible when he had to inform me that again they had made an error and they did not have all of the necessary supports and he would be returning a third time. I called the company the next business day and they said they would ship them to us. Two weeks later and we received the supports that we are expected to now install ourselves (with no direction). Not impressed with this company at all right now. We will be taking our future business elsewhere.

We went in to browse for a new bed, unsure of what we were looking for. Sharlisa helped us find the perfect mattress and base and made the whole experience stress free!! Next time we need we need any new furniture, we will be going back to Sharlisa!!

We recently built a home and were struggling to find furniture for it. We made the drive from Boone to Mason City and found everything we were looking for - sectional, dining room table, coffee table and desk. The Ashley Homestore is a beautiful store has a great selection of home furniture and decor. We also worked with the most amazing sales associate, Sharlisa Ciavatelli!! She helped us find everything we were looking for! Highly recommend shopping at this furniture store!

Savanna at Ashley Furniture was awesome. Very polite friendly and knowledgeable! Highly recommended!!

It'd be better without the sales lady. She wouldn't listen and I don't like having to run behind someone.

Exellent Customer Service..Thanks Dan!

Absolutely loved this store, such an amazing selection. Amazing staff the guy that helped us was super helpful! You definitely get what you pay for! They came in and put together all of our furniture when it was delivered the guys that delivered it were super nice and helpful! Will definitely be going back!

Dan Dohlman was fun and easy to work with! I told him what I was looking for and he provided me with the perfect suggestion. Ordering, payment and delivery were seamless and my new loveseat and accent chair look beautiful in my home. Ask for Dan and you'll enjoy picking out your next piece of furniture!! I recommend paying for the white glove delivery service; Juan and his partner were prompt, professional, removed their shoes before entering my house and placed my furniture exactly where I wanted. Juan went through the delivery checklist with me before they left and made sure I was happy with the delivery. Great experience all-around! Thank you, Dan and the Ashley team!

Great selection, great staff, no pressure from the sales team. Dan was extremely knowledgeable and listened to our needs. Furniture shopping the way it should be. They help you find what YOU want, not sell you what they think you need. Cant wait to go back!

My first experience at an Ashley Furniture store and it was great. The store is beautiful. Dan Dohlman was super helpful, friendly, and knowledgable about the furniture he was showing me. I bought a bedroom set and absolutely love it. Dan made it easy for me to ask him follow up questions after I left the store as I was uncertain about exactly what I wanted. I never felt any pressure to buy but got the right amount of help from Dan. I have told several people of my positive experience at this Ashley Furniture store and given them Dan's name for assistance.

Dan Dohlman is our go to guy when looking for furniture. We first got a bed that just didn't work. Dan helped us get a new one without any issues what so ever and this one is perfect. We also bought a bed frame, dresser, recliners and a couch all from the Mason city Ashley store. We won't go anywhere else. Great service and awesome quality furniture. Thank you!

Sharlisa was very helpful to my husband & I and she called us back right away because we had questions and she helped us out and we bought 2 nice pieces for our home and we will definitely ask for her again ! Thanks again Sharlisa!

Dan Dohlman from the Ashley furniture store in Mason City IA is always Awesome to work with . Not only helping me to find my exact furniture for my home. But also helping my daughter find the right furniture for her home .

Dan did a fantastic job with our purchase. Helped with picking out custom fabric, communicated about delivery times. Love our furniture.

Very friendly and helpful staff. Our son purchased a Lazy Boy recliner. When got home and took it out of box there was a piece of wood broken off the underneath of the chair. Called them, they told us to bring it back; they swapped out the bottom half with another chair for him. Thank for the hassle free exchange!

Absolutely wonderful experience with sales person Sharlisa Ciavarelli.

Sharlisa has been a tremendous help when I've gone shopping for new furniture. My daughter needed a new mattress and frame for her bed. Sharlisa knew just what to look for. My daughter is very satisfied. We have purchased a sofa and two recliners, as well. Sharlisa knows how to get the best look for your home.

Savanna was an incredible help when I needed new furniture for my home. I now have a wonderful reclining sectional that fits my living room and my family’s needs. THANK YOU!!!

Sharlisa was so helpful and her smile lights up the room. Super knowledgeable about the product which helped direct us to the perfect bed. Worked well within our budget to make it a seamless and easy purchase. Would highly recommend working with her.

My Salesperson Sharlisa was very detailed and really made me want to buy everything she showed me. Great store with great employees. A must visit when in need of furniture they will get you what your looking for.

I was really appreciative of the assistance Dan Dohlman of the Mason City Iowa store did for my family. He delivered my mother's chair on his day off and everything was great! Thank you again!

polite, clean, great prices.

Great place to buy furniture. The staff (Chris) was very knowledgeable & helpful

Large selection in large space makes furniture shopping easy. Wide variety of prices. Plenty of parking on highway 122.

Great service and I love my new furniture

This is our go-to for any of our furniture needs. Dan and his team are nothing but an absolute pleasure to work with and will find you exactly what you are looking for!

(Translated by Google) Tremendous services (Original) Tremendo servicios

We bought two mattress sets from them and it has been nothing but a nightmare from the beginning. First of all our sales rep promised us things that we later found out were completely inaccurate. He told us we were able to get our daughter’s mattress prior to ours, since ours was a special order, if we came and picked it up. Was told it would be just a couple of days. So we sell our daughters bed to be picked up the day we could go get her new one. Phone call that we could pick up her mattress never came. I called, found out from the store manager that hers would not be delivered til ours was because we used the rebate that was offered on our mattress towards part of hers. So she had no bed for weeks!! I ask the manager what he is going to do about this and he says nothing. I got no apology, no credit, nothing. It’s not our fault we were fed complete misinformation from their sales staff. He truly could have cared less. Our mattress is to be delivered and they show up two hours before the time window even started and we weren’t ready. So they leave everything in our garage and leave. I call the store, the manager tries to get them to come back but of course they won’t. So we have to get some friends together to help, as our king mattress was very heavy. He did offer us a 50 credit for that. Just our luck, the king mattress ends up defective. Call the sales rep back from the store who informs me to call customer service and they will order a new one no problem. I call, the lady is rude, tells me I have to go through the manufacturer. I have had the mattress in my home less than three days!! No, I’m not going through them. All of the sudden I hear music playing in the background and a lady picks up and says, “Ashley Furniture, how can I help?” I had been transferred to the local store without any knowledge of being done so. It becomes a huge hassle and takes almost two weeks to get the ok to get one ordered, then another two for the order. We set up delivery for the day after we were to get home from a trip. The confirmation text says 12am-3pm delivery time. We thought clearly it was a typo and it should be 12pm-3pm. The next day I get a phone call that yes, it was 12-3pm. We got home in the wee hours of the morning and there is a knock on my door at 7:20 am!!!! I tell them they aren’t waking everyone up, I will have to reschedule. 9 days later they come back and are bringing the mattress in, it is clearly bowed and the plastic that is to be sealed around the mattress has holes in it the size of my head. I told the delivery driver this wasn’t ok and they were going to be ordering a new one. The sides won’t even touch the bed it’s so warped from being stood upright for so long under a lot of weight. The mattress is very dense and heavy. Should be for over 3,000. It is also musty smelling and dirty, I’m assuming from the gigantic holes that were ripped open on the plastic. He agrees, makes a note in his phone, tells me corporate will call me that day. I also called the local manager for the heads up, he said he’d make some calls if they didn’t take care of it. Corporate calls three days later, very rude asking for pictures repeating several times that the mattress was defective and how could I have two defective mattresses! These are special order she states and we aren’t ordering another one without due cause. I explain to her this was THEIR fault, not a defect! It was THEIR mishandling of the mattress in the first place and we did nothing!! It came to us this way! She asked me to email pictures, and I would be hearing from them within 24 hours. I have yet to hear from the manager of the store or corporate and it’s been four days. I am fed up! This has been a nightmare and such a huge time suck, with the phone calls, the run around, the misinformation repeatedly and the rudeness! What makes matters worse is there have never been apologies or any real decent customer service. Especially when spending this kind of money. Such a nightmare.

What a great experience!!! I have made three recent furniture purchases here, and Dan and the rest of the staff made each purchase easy and enjoyable. Their selection and quality is great, the prices are reasonable and their service is exceptional!!! Definitely where I will go for future furniture purchases!

So much to see

September 2019 Just bought new sofa and table had a bit of a mix up with delivery but Dan was great at fixing it right away. Love the new couch will be back :) May 2024 got another new couch from Dan and extremely happy 😃. Great customer service! Thank you for making everything work for us.

Superior customer service from Dan! Thank you for the mattress and outstanding delivery!! I love it!

I live in Wisconsin, and got the call my wife's cousin was at Mercy Medical with an extreme medical condition. When I got here, her husband needed to get a lift chair for the house. Neither of us live here, but I had my truck and Ashley Furniture was right across from my hotel. We were greeted by the usual cheery greeting, but the sales staff picked up on our dire condition immediately and everyone jumped into help, including meeting us at the dock and helping us load. It was an incredible experience, and I am extremely grateful.

Great service and gorgeous store!

I'm sorry to say that we had some damage on our furniture. Dan Dohlman turned what would have been a disappointment into a very positive customer experience. The way that Dan handled the expedited replacement for us and solved the problem renews one's faith in customer service. We highly recommend Ashley Homestore in Mason City and Dan Dohlman.

Very nice furniture but a little costly

Well , Great furniture !!!!