Ashley Store Sioux City, IA (72)

Great Selection and prices! Jacob is the Man!

I went to the store at 6:45pm on Wednesday, August 13, and spent an hour there even though I already knew the item code and exactly what I wanted to buy. All I expected was for the store to process my order with the installment plan so I could pick it up as soon as possible. However, it took the employee an entire hour to handle her task, and even after that, they still couldn’t get it done. I had to leave and place the order online instead. I genuinely wonder if Ashley is truly hiring people who are capable of performing the most basic tasks in the store. I was extremely disappointed with the professionalism and work ethic of the staff on the day I visited.

Sales person was not helpful

Walked around for about 40 minutes never once got approached by a sales rep for help. Ended up finding what I was looking for, but ultimately I left frustrated and bought what I needed from a competitor that same day. Terrible service. Felt as if I was being ignored because of age.

I bought a small sectional and the same piece has been damaged both times they have delivered it. Now they want to deliver it a third time. I’ll take my business elsewhere. Terrible customer service. Harlena had attitude from the very beginning. Don’t waste your time with this company unless you plan on taking multiple days off for delivery.

Bob was delightful and easy to work with! He introduced himself and then gave us the space to explore what was available! Then when we had decided he was knowledgeable and helpful through the whole process! Bob was great!

Brady and Wes were very helpful and knowledgeable as we picked out some furniture.

Brady was awesome with helping us find a couch we wanted that worked within our budget!

The initial buying experience was good. They deliver via a different company and that experience was not good. The mattress had some threads coming off. I tried calling the number they provided and also texted the sales person and have had no response yet. We have purchased a lot from this store and were not expecting this experience.

Brady was super helpful and very knowledgeable when it came to deciding what mattress to purchase. His customer service is impeccable. We couldn’t have asked for a better experience.

Madison was amazing! She was super helpful but yet not pushy. She was very knowledgeable and could answer all of questions. She went out of her way on her day off to finalize our purchase and I can't say enough about how helpful she was! Very pleased with our sectional and I will be back to get our other furniture needs from Madison at Ashley's! Thank you for going over and beyond for us!

Excellent service in all departments we shopped.

Brady was amazing.

Madison, Caleb and Brady are terrific and worked hard to make my Ashley buying experience a good one.

Dylan and great. Explained everything and made the purchase smooth and easy

brady is amazing

Brady did a great job! Very knowledgeable!

I went with my neighbor to Ashley Furniture so she could buy a new mattress. I was waking up every morning with a backache. To make a long story short, Michael Johnson was so knowledgeable about the different mattresses and knew what my neighbor and I were looking for, that we both bought a new mattress from him. Since receiving my new mattress, I no longer wake up with a backache. Thank you so much Michael Johnson for making my days so much better!

Madison Irish made what was all going wrong Go Right in all the Right ways! She listened to my needs and desires and followed up sending photos of new stock furniture So far her service was excellent and some others can learn a thing or to about good service from this Rep!

Brady was awesome helping us pick out our new bed paired with an adjustable frame. Very helpful and knowledgeable about the product differences. Thank you!!

The New Store is Beautiful. Michael in the mattress and bedding Department is a very knowledgeable, professional and friendly young man.

Always great staff & a good selection

We worked with Brady and he was super helpful and friendly at Sioux City mall location!

Very grateful for all the help from Brady and Alex on finding a bed for my mother in law today that we could purchase and take home same day. We appreciate the friendly and knowledgeable staff at this store!

Brady and Peggy were amazing.

Brady did an amazing job. Helped us find the perfect couch for our basement. The deal was great. And was willing to work with our pick up schedule! We will make sure to shop here for our next furniture need.

We had Michael as our mattress salesman. He is very informative and has a fun personality. We tested 6 different mattresses and he was very patient with us. We are very pleased with our purchase!!

Brady was good to work with

Big thanks to Aaron for helping find a super nice couch at a great price! Will shop here again.

Managers Brady and Wes were very helpful, knowledgeable, and easy to work with!

Brady was incredibly helpful in guiding us to the perfect bed. He listened to our needs and preferences, offered expert advice, and made the entire process smooth and enjoyable. His knowledge and friendly demeanor made all the difference, and we couldn’t be happier with our purchase. Highly recommend working with Brady if you’re looking for a seamless shopping experience and a great nights sleep!

Brady was very helpful and friendly! Great customer service!

Brady Mathis meet me at the door and was very pleasant. I told him what I wanted and he delivered in a timely manner. Thank you Brady

As first timers at Ashley’s we were unsure of what to expect. Brady Mathis was so helpful and personable! Would definitely recommend.

Michael Johnson did a great job helping us pick a mattress. He was attentive, knowledgeable but not pushy.

Great customer service!!! Very helpful and patient with me even picked up lots of accent chairs to the couch I liked to make sure it would match. Brady (store manger) helped me also Lori!!!

Brady Mathis helped out very well

My daughter and I went to Ashley’s Home furnishings and purchased a new mattress for myself today. Michael Johnson was the kind gentleman that helped us. He let us take our time picking out the right mattress for my needs. He showed us several different types of mattresses. We were very satisfied with the service he provided for us today. I highly recommend Ashley’s Home Furnishings.

Salesperson, Michael Johnson, was very informative and friendly to work with. We feel he found us the best mattresses that fit our needs. Highly recommend Michael and Ashley Furniture.

I had great experience shopping for my new furniture. Brady was very helpful and knowledgeable. We were in and out of the store in no time! I would definitely recommend talking to Brady when you are ready to purchase new furniture!

We recently purchased thousands of dollars of merchandise with the promise that it would all be delivered on a certain date. 1 day before delivery, we were notified that we would not be receiving it all with the lame excuse that the truck was full. Now we have to wait 2 weeks to receive the rest of our stuff. Nevermind that we also have jobs which now needs worked around. VERY POOR CUSTOMER SERVICE!

Brady is very knowledgeable about the Tempur-Pedic product. He is also kind and patient. Great to work with.

My mom and I visited this store looking for a new mattress and bed frame— Alex was very kind, relatable, down to earth, and helpful throughout our whole experience here. The man that helped us with the mattress was also kind as well! Great people, great store :-)

Caleb was very helpful and easy to work with. The store manager was also informative and friendly.

My wife and I stopped in to upgrade our mattress. Jordan was super helpful and patient with us. He was very informative, and easy to talk to. We had a great experience!

Fantastic customer service from Caleb, Jordan and Michael !! They were super helpful, not pushy at all like some salespeople can be , and also very very kind. Thank you!

One of my favorite furniture stores in town, Caleb really helped me out by getting the perfect couch for the best price!

Caleb R. was extremely helpful! My purchase was easy and pickup of my living room set went very smooth. Caleb helped me a couple years ago with a purchase and I was so happy to have him as the salesman that helped me with this purchase! Caleb is so knowledgeable!

Michael is the absolute best. He makes mattress shopping easy and comfortable. He's very knowledgeable and not pushy. 100% recommend getting a mattress from Michael Johnson!

Michael in mattresses was very knowledgeable, friendly and not pushy. Would recommend working with him.

Michael J. was very helpful!

My boyfriend and I worked with Michael, the sleep specialist, and found a perfect new bed that suited all of our needs and was in our price range. Michael was very professional and he did not make us feel bad when we spoke about our budget. Michael never tried to push us into something we wouldn’t be able to afford. He gave us a ton of options and gave us time to speak about what we wanted. When we went up to finalize our purchase, a man came up and started belittling Michael calling him names and tried to make a scene in front of a ton of other guests. Michael kept his composure and spoke very professionally towards this angry customer and even tried to work with the issues the angry customer was having but the man Karen didn’t come there to listen he came there to be cruel and mean just to try and put Michael down. Instead, Michael stayed calm and did what the customer asked and let the man be on his way. Michael apologized profusely to my boyfriend and I for having to wait for him to handle that situation. I told Michael he was the one that should be apologized to. I have been in customer service for 10 years and I can not believe people still treat others that way. Michael deserves a raise and a medal for handling that situation with professionalism including the interaction with us after! Thank you Michael for helping us and being so kind and helpful. We will be telling everyone we know about you and hopefully getting you more business!!!!!

Bruce at the Sergeant Rd, Sioux City location was very friendly, knowledgeable, and a great listener!! I went to a different Ashley location in SC to see what was/wasn't on hand and didn't have a positive interaction with one of the staff members there so I left and went back to work with Bruce. Thanks to him, I happy bought a new couch! Lynn

I recently upgraded from my old used mattress to a new purple. Michael was very helpful and friendly helping me get a new mattress. Amazing service from him.

Beautiful store and great selections! Justin made everything extremely easy and stress-free!

My boyfriend and I bought a Queen Purple Mattress, with the base and etc. The salesperson Michael Johnson-72, from the Sioux City Mall, at Ashley Furniture Store was amazing! He helped us figure out the right pillow for us individually. Also what mattress would be right for us. He was kind, and answered all of our questions. He gave us time to think what was right for us. His patience, knowledge and kindness is what makes me definitely recommend this store to people. It was a great shopping experience for sure. It was my first time buying my own mattress. I've only had hand me downs. I'm so excited to see how it feels when it gets here on the 20th! 😁

Kinsey was great at helping me find some great items for my new place. She was very friendly, patient and knowledgeable about everything I had questions about.

We were shopping for a new bed as an aging couple with shoulder, hip, and back issues. We were guided to a choice that has proved to be perfect for us so far! Michael Johnson was not only very knowledgeable, but also friendly, helpful, and accommodating to our needs! He went above and beyond for us! We will recommend him to our family members and anyone else who is looking for a new bed or piece of furniture. Ashley now has our #1 vote!

Kinsey was a great salesperson and answered all of my questions thoroughly! Will be buying from her in the future for all my furniture needs.

My fiancé and I had been to several stores in search for a couch to fit our new home. It was becoming a bleak experience due to the lack of custom service at other stores. It was such a quick turnaround once Jordan started assisting us. He was very informative and kind throughout the process. We left that store in such high spirits thanks to his assistance in finding the perfect couch for us.

After a little over a month of my fiance and I looking for our dream couch, we were fortunate enough to run into Jordan at Ashley's! We had been to plenty of other furniture stores, where employees paid us no mind. Jordan as soon as he saw us rushed over and asked if he could help, and then proceeded to be extremely dedicated to helping us find our dream couch which he did! He was very patient and professional answering all of our questions and attending to all of our wants and needs in the couch we wanted. I couldn't recommend a better sales associate!

Jordan made it easy from the purchase of our sectional to the delivery. We will recommend this store to everyone.

Nice new store with a nice remodeling job and a wide variety of furniture to browse at. Originally a Younker's space until that retailer chain went out of business. All this store needs is a refurbishment on the elevator with brand new fixtures, cab, and motor: possibly by either KONE or Schumacher for this elevator that was originally a Montgomery with G&P fixtures manufactured from the mid 60s until the early 80s.

Luis Is awesome, he is very experienced and really knowledgeable.

Outstanding customer service and a great selection to chose from. They made the process easy and made me feel valued. Jorden was great to work with and was extremely knowledgeable in everything I asked about.

Manger yelling at employees was not a very welcoming store. Would not recommend with bad management. Definitely will call the head office because I and other costumer found that really rude.

Beautiful furniture and friendly personel.

I bought my tempurpedic LuxeBreeze from Luis V. a month ago. Best mattress ever. For a guy that sweats throughout the whole day (and night) I have finally eliminated that issue in my sleep. Glad I listened to him. Luis is the man! Edit: the mattress is expensive but well worth it.

Justin King was such a great salesman we stopped at Ashley’s Furniture to just check prices on mattresses and Justin was such a knowledgeable mattress man my mom bought the bed the mattress and couldn’t be happier.

Very helpful and courteous

If I could give Luis 10 I would and he had very good customer service..

Everyone should try this couch!

New staff and still learning. The top floor is a different store from the top so you have to pay seperate it was not explained this when we first got in the store. Beds on the bottom floor but no mattress to buy on the bottom floor

I had the BEST service with Caleb and Luis. They were very knowledgeable about the products. The prices were reasonable!!

Very large and new. Had great pieces.

The salesperson put us at ease immediately. When we said something was outside our range, he took us to something more in our budget. He was even ok with us just getting quotes that day and wrote up a sheet for us. We likely will be returning to make the purchases!

Luis Villarreal was very helpful in guiding us through the mattress buying process. He was patient and informative. He shared his experience and how it may or may not help us. We are very happy with our purchase.

I was in today looking at matresses, and was helped by a gentleman named Luis. He was very helpful and informative on all the mattresses and different brands. Couldn't have asked for a better experience.

Luis was super helpful and respectful. Great knowledge of pillows and mattresses. I will be back for sure!

Luis is an AMAZING salesman. He showed us a new Tempur-pedic bed and had us sold. Very thorough and had a great sense of humor.

I had the pleasure of buying a Tempur-pedic bed from Luis. He had no problems with my budget and I could tell that he just wanted to help me. Luis was able to assess any problems or worries that I had, and the entire experience was exceptional! I no longer wake up in the middle of night and the quality of my sleep has increased drastically. Sometimes I wake up in the morning and don't even want to get out of bed since it's so comfortable.... If you have any sort of trouble sleeping at night I highly recommend looking for Luis as I guarantee he'll get you!!!

My experience at Ashley was GREAT! Luis went above and beyond helping me pick out the perfect bed! He was super helpful & friendly, great customer service! Will definitely be recommending this place to all my family & friends!

Awesome customer service!! The new location is spacious, clean, and well laid out. We will always come back and give our business. Thanks again !