Ashley Store | Dodge City, KS 67801

Yes I have bought all my furniture from Ashley’s for over 20 years and recently bought a new dining table and 3 weeks later went back and purchased a mattress and only purchased it because I loved the fact that it vibrated and positioned up to watch tv and plus some other cool features and when she mentioned it came with warranty I was sold well day before being delivered I called the sales lady we purchased it from and I asked her so how does the warranty work being that it’s ELECTRIC I wanted to know what all it covers and she went on to list a few things ..I was excited for new bed day of delivery and we ask the guys how does it work and that’s when they told us we needed the base for that function.. So we call store and that’s when our sales lady Kate told us we needed a base for that function I had even asked her day of sale if we needed any kind of box or box spring She said if we already have a king box set then we are good. Let me tell you when I told her all this she got so defensive and rude so I asked to speak to a manager and he did nothing to fix the situation said we can pick the mattress back up or u can buy base we already paid $2600 for the mattress and now they wanted $1500 more for base yea they came and picked up mattress because I was not going to pay over $4000 for a mattress set and especially purchase it from the same lady who was so rude.. I hope they get better sales people at there store especially one to replace rude Kate who sounded like she wanted to go off on me when on the phone because I asked to speak to manager. Disappointed because I loved shopping there

(Translated by Google) Very friendly treatment in the store, but then the delivery service is very slow, almost 1 month for my order to arrive at the store and when it arrives they tell me that if I could go get it myself or if I wanted to, they would hire me in the store and so on I helped them distribute the orders because they did not have staff. The truth is very bad experience. (Original) Trato muy amable en la tienda, pero luego el servicio de entrega muy lento, casi 1 mes para que llegara mi pedido a la tienda y cuándo llega me dicen que si podría ir a buscarlo yo mismo o si quería me contratara en la tienda y así los ayudaba a repartir los pedidos porque no tenían personal. La verdad muy mala experiencia.

My insurance company bought a sofa at Ashley furniture they paid for a new sofa but they bought a used sofa. So I complained so Ashley brought me another sofa it is used also. When I sit in the side I like best I can barely get out of it. It doesn't happen in the other 2 places to sit. I don't know what to do. They also run a rent center. Some big person must have set there you can tell by looking after you sit there they must have fluffed up the cushion before they delivered.

Was inquiring about legs for my couch and was met with the most laziest responses. First he told us to go to a hardware store instead because his were too expensive. I told him thank you, but I would like the manufactures legs. He sighed and said I would have to come in. I told him I had all the information, he still said I had to come in. I asked how much, and he said $7.50. Which is not a problem for us. Instead of going in, I called corporate and the legs are only a $1. I would have been more than willing to support a local store, but the man who answered the phone could care less if someone spent their dollars locally…

Our salesmen was Nelson. Very kind and knowledgeable. Wasn’t pushy at all! When we asked a question that he was unsure of the answer he went and asked to ensure he gave us the correct answer. Enjoyed working with him and I’m certain others would as well.

They had a lot more inventory than I expected

Great prices! Great Customer Service!