Ashley Store Liberal, KS

My husband and I drove 2 hours to buy a bed ..this had to be purchased at a store to receive the the 60 month interest free financing. Their website advertised this ..we walked in , was not greated, finally found a sales person to help us. Told him what we wanted and that we were paying with an Ashley Advantage card. He told us we had to spent $4500 to get the 60 month special financing...showed him the exact photo from their website, and then he had us go up front to the cashiers who were less than friendly and unwilling to help us. We finally were able to speak with the manager who basically told us they have the right to refuse any special offer advertised. Did not offer any other options, her attitude was awful, obviously did not want our business..she let a $2000 sale walk out the door. We won't be back to say the least. Response to owners reply …. I don’t have 3 stores in my local area or had even spoken to any in Oklahoma , and the photo I included was linked directly to your website . I also did not ask for price matching , in fact we were going to pay the delivery charge and opt for the extended warranty. There’s no need to make up scenarios that didn’t happen . This was your failed attempt to make a customer look stupid and foolish.

Great staff!

horrible plase to shop furniture, managmnet dont help you

Great selection, prices and customer service!

Had a nice experience. Salesperson was helpful and friendly. Will be back.

Great friendly staff and beautiful store! Amazing products! I only shop Ashley Homestore.

Great products, great prices for the quality, and a staff that truly cares about getting you what you need. None of the pushy sales tactics you tend to see at other places. We've been shopping here since 1997, and all the furniture in my home and my parents' home have been purchased from these fine folk throughout the years. Even though they've scaled up from what used to be the Payless store, the level of customer service has not diminished one bit. I have moved away from Liberal, but we still make it a point to buy our furniture from this Ashley store, because we know they'll take care of us.

(Translated by Google) The worst experience, I hope I never return to that store, the owner is rude, my worst experience (Original) La peor de las experiencias, espero nunca regresar a esa tienda, el dueño un grosero, mi peor experiencia

Amazing selection, amazing customer service! Recommend 10/10 ask for Jocelyn!

This is a beautiful furniture store. It was my first time to visit. The owner was walking around and greeted me. Everyone was very nice, knowledgeable and helpful. I will be back.

Great Experience Shopping!!! Beautiful store and very knowledgeable sales team.

This is the best place to buy furniture at in town. The staff and so friendly and helpful. They are well trained and able to help you find what you need.

I am always very pleased with furniture buying process at Ashley! Merlin always listens to what I am wanting and helps me find the pieces that match what I am wanting! Anytime that I need a new piece, I head straight to Ashley!

I am always so pleased with the experience of buying furniture at Ashley in Liberal! They have a great selection and if they don't have it in the store but can order it, they are willing to help you get the exact pieces you want for a great price!

I love shopping at Ashley in Liberal! They are friendly and are always willing to help me find the best financing options for my furniture!

Fernando and Victor were amazing on delivery and setup.

Great service ,Merlin was so helpful , Dave has always done right by me.

Horrible furniture quality and even worse costumer service. The owner Gabrielle Lam hung up and refused to answer the phone after I had waited over a month since submitting a repair. Such horrible people and business. Save yourself the headache and purchase elsewhere. These people treat their customers like garbage!

We always receive great service when we go in! They have a great selection of furniture and their sales representatives are top notch!

Great customer service! No pushy sales people! They have always been quick to respond to any questions I have. We won’t buy from anyone else!

I’ve been shopping at Ashley since 2017 and have always received the best service from here. The sales people helped us pick out our bedroom set without seeming pushy.

(Translated by Google) Excellent places very clean. Also excellent attention and more from Merlinn she is very patient and attentive. (Original) Exelete lugas muy limpio. También una exelente atención y mas de Merlinn ella es muy paciente y atenta.

(Translated by Google) They sell you and offer everything very well! And when your purchase arrives, it arrives halfway through just aser and they do not have it in stock 😒 you will have to wait weeks for it to arrive, but if they charged the entire amount without saying we are incomplete ... (Original) Te venden y ofrecen todo muy bien! Y cuando llega tu compra llega a medias sin más que aser y que no lo tienen en existencia 😒 tendrás que esperar semanas para que llegue, pero si cobraron toda la cantidad sin decir estamos incompletos...

Sales Manager Lady is the best I have ever seen, and she is training a very good sales team too.

Great one on one customer service. They work on commission, but you wouldn't know it unless you ask. The location is very clean, and has a beautiful Palm in the entrance.

The staff is friendly and knowledgeable!!

Very friendly, didn't hound you. They asked if I needed help and let me go about my way letting me know they were there if I had questions

Very helpful people, quality merchandise, large selection, very professional.

Extremely over priced without added value

(Translated by Google) Excellent customer service And good prices (Original) Excelente atención al cliente Y precios buenos

Awesome!!!!! Great people!!

(Translated by Google) Good attention (Original) Buena atención

Best place to buy furniture. Staff is first class

They always are willing to help with delivery and work with you on price. Great place to work and shop

Furniture is alright. Bought a lot of furniture from them in the summer of '19. I'm still waiting for the correct headboard arrive to the store and be replaced/ delivered though.... It's about 6 months later. I'll probably go somewhere else to do business.

(Translated by Google) Definitely the worst, the worst store delivered too late I was going to deliver my purchase in two weeks and I have been almost five weeks and I have not received anything (Original) Definitivamente de lo peor ,la peor tienda entregan demasiado tarde me iban a entregar mi compra en dos semanas y ya llevo casi cinco semanas y no e recibido nada

Sales people there are always polite, and very knowledgeable.

(Translated by Google) I bought some furniture they told me they were full-skinned and it's fake the skin is nothing more on the back and where you feel one side and the other is vinyl is a lie what they tell you to be careful I ordered them from skin (Original) Compre unos muebles me dijeron que eran de piel completo y es falso la piel es nada más en el espaldar y donde se sienta uno los laterales y lo otro es de vinil es mentira lo que te dicen tengan cuidado por yo los pedí de piel

Wide variety helpful knowledgeable staff reasonable prices. Several financing options

Very helpful as always and everyone is 1000 percent awesome!

Excellent customer service

I will never shop here again bought two mattress set one queen and one twin size..and the look like blew out tires n the twin we havent even had for a year n the queen a year n a half maybe..looks like great furniture but definitely not good quality especially for the prices u pay...i dont recommend this place at all.

Excellent

(Translated by Google) Very good experience (Original) Muy buena experiencia

No one offered to help us. Website has the couch I want but we looked all over the showroom and couldn't find it. Drove 40 minutes to get it but came home with nothing. Everything was over priced compared to the Wichita store

I bought couches and a set of twin beds with dresser and memory foam matress... . One of the foot rest was damage... Until TODAY they have not replaced it... Yes.. I called them.. And yes... They call me back... But until today no one has replaced my damaged furniture... It took them a well over a month to get my stuff and than it was damaged?

You can get everything here off the internet faster

Nice furniture but a bit expensive. Still cheaper than the rest of them:)

(Translated by Google) Excellent (Original) Excelente

Excellet place

Muy buen trato

Good informative service!

Beautiful place to shop and they have a great selection of recliners.

Prices are a little steep!

Enjoy the new machine in the store to look up items

Like all I have bought

GOOD