Ashley Store Topeka, KS

For the first time in a long time I had an extremely positive experience with a retail store. The staff was all extremely helpful. They were honest with me about my questions and concerns. And we ended up walking out with what we both thought was a good deal. I would definitely recommend checking out Ashley home store for any of your furnishing needs.

Great experience! Noah was personable, helpful and so in the know about style that he helped us pick the BEST set for our home. 10/10 would recommend

Great modern selection. Sales folks are helpful and not uncomfortably pushy.

Our furniture had malfunctions during our extended warranty we purchased. After almost a year waiting the manger called me, very apologetic and made it right. Customer for ever now

Store was set up nicely, staff was very friendly and helpful. Prices were very fair. Will buy from this Ashley store again.

I love Ashley furniture and the employees at the Topeka KS store are amazing! Within a few minutes their salesperson found exactly what I was looking for and had delivery and setup arranged in 8 days. Woo Hoo!!! Plus, as an extra bonus she saved me money. I think Ashley furniture is very reasonably priced. I have a house full of Ashley furniture and everyone who enters my home mentions how beautiful my furniture is. Always check at Ashley’s first.

Incredibly helpful staff. They went above and beyond to problem solve. Great team of people to do business with!

My salesperson Becky was very knowledgeable on what I was looking for, gave me some alternative suggestions, and answered every question I had. She took the time and I never felt pressured or rushed.

Good selection and simple process to get order placed

From the time we walked into the store until we left, the service was amazing. Staff was friendly and courteous!!

We had a great experience at Ashley furniture last week. The staff was very knowledgeable about their products. We also had a quick timeline and they were able to come through for us. Definitely recommend Ashley!

Sales staff were nice, knowledgeable, and very helpful. 5 stars to the staff only.

Helped me to find the best fit for the mattress

It was easy to order. But due to the fact that I am paying $850 for a chair, $250 for no hassle delivery, $100 for insurance, I think Ashley should make an effort to deliver within a week. Not 2 to 3 weeks.

Easy to set up service. Very timely response and fix for our toilet. Very professional company did the repair. Very happy with the results!

Good selection, great customer service. I made some purchases, and the process went smoothly.

We love this store and truly enjoy the service especially from Joy. She goes above and beyond to help us. And most always we find what we wanted. Try them out. You won’t be disappointed.

I had issues ordering online, so I called the store in Topeka and Shelly and Megan were incredibly helpful and friendly. They made the purchase so easy right over the phone!

Great staff and selection. Becky helped us get what we needed.

Noah was such a great help! All the staff was so friendly.

Great experience shipping for a new chair. We felt no pressure as we looked around. Associate Megan was helpful in answering our questions. Highly recommend them.

Great experience, the team was able to help with everything. Definitely recommend

I shopped online, quick easy access, I’m waiting on the product but so far everything has been great

Great experience and value. The staff was attentive but not pushy and went above and beyond to accommodate us!

Great experience thanks Pam

Thank you for an enjoyable shopping experience! Joy was delightful! She was helpful but gave us space, since I didn’t know I wanted to buy a chair. The whole team was very great.

Megan did a fantastic job helping us choose the right mattress. She was very knowledgeable, non-judgmental, and not “sales pushy”… she simply provided excellent customer service. We had lots of questions that both her and the store manager Joy were able to answer. Great experience, recommend this store if you’re looking for new furniture!

I looked on the internet for a chair I wanted from Ashley. Upon discovering the chair was on sale presently, I called the nearest Ashley store to me in Topeka. There I received amazing cooperation and gracious help from the employees at that Topeka store. Thanks to all of you, great help and from my standpoint employees that go out of their way to help clients. I am looking forward to the chair being in my home soon. 🍀🍀

Megan was great. Everyone was very polite and very well matured.

Friendly staff and great looking products

Quick, easy, furniture in stock. Ginny was very kind and helpful!

Megan was fantastic to work with! She’s was very knowledgeable and patient with me (I’m very indecisive) Great customer service and I will definitely be a returning customer!!

Ashley has incredible customer service, and always reminds me of why I stay loyal to them!

Noah listened to what we were looking for, sat on couches with us, and helped us find exactly what we were looking for.

Pam and Becky were kind and professional in helping me put my look together. I am super excited about my purchases and get wait to see what it all looks like together!

I have had the most amazing furniture shopping experience at this location thanks to Megan and Starr! Megan was very honest, knowledgeable, personable and I would most definitely recommend Ashely Home Store Topeka to family and friends for their furniture and home decor needs. Thank you ladies and all the team at this store for your professionalism and love of the work you do!✨

Personalized care, I felt no rush to test a number of furniture pieces. Professional staff, great looking staged pieces throughout the store. Would select them again or recommend them also.

We had friendly service with no pressure to buy. They understood the need to take our time with making a decision knowing we would be living with our choice for many years.

Poor craftsmanship on the Hazlea. They give you the softest screws possible with out pilot holes pre drilled causing them to strip and not go al the way in. I had to buy new screws and pre drill over 30 pilot holes to put it together. Wont buy Ashley again.

Friendliest, most accommodating furniture store in Topeka! I will be back! M Clark

Absolute best customer service around!! Joy went above and beyond to locate a discontinued piece for me!!! Can not say enough great things about my experience!!!

Topeka kansas ashley store has alot of furnishing to choose from. And the knowledgeable help is amazing!! I will definitely be back to purchase more!! Thank you for all the help!!

Thanks Tristan!! Super friendly and knowledgeable. Great experience 👍

Noah was awesome. He did great. He was understanding. Got everything that we needed for our family and our needs and we will definitely be back. 5 out of 5!!!!

Wonderful mix of contemporary and traditional pieces.

Great customer service throughout the entire purchasing process. Tristan was extremely patient with us while we were trying to make purchasing decisions… plus he gave us a great price. Highly recommend.

Megan was amazing and professional! I recommend her!

Megan and Joy are the greatest salespeople to ever sale the seas! Very informative and knowledgeable on all matters. Megan was very sweet and joy has some jokes!

Great service! Fantastic staff!

We enjoyed our experience working with the team at Ashley in Topeka! they helped us find the perfect piece for our unique space. All of our questions were answered in detail and we could not have been happier!

Kristina was extremely helpful and patient with me while shopping for a bedroom set! I’m grateful for her help and very excited for my purchase

Great customer service at this store, and a wonderful selection and great prices. Would encourage everyone to give them a stop by.

I couldn’t have asked for better service. The young man showing me the recliners was knowledgeable and patient. I’d like the princess and the pee. It takes a long time for me to find a fit. He was kind, caring, and so very helpful. The lady at the front desk filled out the paperwork for me. She didn’t have to. She was just helping me. I’d say this was a 10 out of 10. I’d go back in a heartbeat. Besides that I got a beautiful recliner.

Joy and Megan were amazing! Joy helped load a couch in heels 💪👠.Thank you ladies!

Very friendly, would gladly shop there again

Becki was very knowledgeable about the different mattresses and was very patten with us as we tried many. We were very pleased with our shopping experience .

Great people and not pushing you to buy anything. Very knowledgeable staff

Very nice store. Very friendly sales people. Found what we were looking for. It was a very pleasant experience.

Friendly and helpful.

Nice mattress, tried to overcharge on delivery until I said 199!! Last place was 99 so she said she'd match. Still too expensive after checking alot of free deliveries!!

Staff members all were extremely helpful and knowledgeable.

I have never in my life written a review. Our experience with Ashley Furniture has prompted me to share. We ordered a new table and chairs and opted to have the store deliver and assemble the furniture. They chipped the table and broke the bench included during assembly. We have spent hours over the last month communicating with Ashley via phone and email being given the run-around about who is responsible for breaking the bench, reimbursement, and receiving a new bench. They have overcharged our card three separate times adding up to almost $1,400. I had to call them and ask them to void the inaccurate charges. The charges have also been pending for almost 2 months now. We are extremely disappointed in our experience and will never be purchasing or encouraging anyone else to purchase from Ashley Store again.

Megan (salesperson), was very helpful finding us what we were looking for. There was no pushy sales tactics.

Great staff, good selection, very satisfying experience.

Joy was a joy to work with, lol! She made it easy!

Person that helped me was helpful

Great assistance and easy process for our purchase

So so welcoming and helpful! Very excited about our new furniture!!

If you need knowledgeable, polite, friendly, efficient, customer service, this is the place to shop! More than one of the customer service people on the phone and the employees in the store went out of their way to help me get what I needed. Impressive! I love my new furniture and it is good quality for a reasonable price. Check them out, you won’t be disappointed.

Very good quality area rug. They also assisted getting the rug into our vehicle. Thank you!

Outstanding service!! We needed to replace a power recliner for a petite 102 year old. Not only did they have the perfect recliner they made sure we were able to get it that day!

I was needing a new mattress. The staff was very friendly and educated me on the perfect mattress for me. I did not feel any pressure to buy on the spot. Highly recommend shopping for your furniture/mattress needs

The sales clerk, Christina, was knowledgeable and helpful without being pushy

We had a great experience at the Ashley Store in Topeka Kansas. Our sales representative Tristan was SO helpful, answered our questions and went above and beyond to help us find what we wanted. The store has a lot of choices and price ranges. Maddie was really pleasant through the financing process. Great store, great service, great value!

Becky and the team were very helpful! Becky took time to find the perfect recliners for my elderly mom! She made sure everything was in stock, and price matched! Very efficient!!

Sales rep was very nice, she helped show us what we were looking for, and was very helpful, she helped get us our best deal, very happy with our experience.

All the staff were friendly and helpful.

Great store. Gave good advice and a good deal.

My mother was looking for all new furniture for her new home . Ashley store was clean, easy to get through and great prices. We had the best customer service with Becki!! She was very knowledgable and knew exactly what we were looking for . She then looked online to get us the best prices for the items we where getting !! I would highly recommend this store for your furniture needs and ask for Becki !! You will be in very good hands !!

Needed a loveseat duel recliner. They had one in stock for pickup. The man that helped us easy to deal with. In and out in about 30 minutes.

Shout out to Tristan. My husband and I went in to compare prices on a couch and we didn't feel pressured or suffocated by associates but the second we had a question there was one in sight.Tristan was more than happy to look up stock and time lines for us and give us as much information as possible. Highly recommend this team. The entire staff as a whole was amazing.

I love this store!!! All of the associates are friendly, helpful, knowledgeable and really take the time to answer all of your questions. The store is very clean, from the showroom to the bathroom. If you’re in the mood to look, the associates don’t hover over you like a vulture waiting to devour so you don’t feel pressured into anything. If you’re trying out all of the different kinds of sofas, chairs, or mattresses, they never seem to get impatient with any indecision you may have. And last but never least, the music that they play in the store is amazing! My friend and I had such a fun time rocking out to some great tunes from our past and current day! And all of the pieces I got I still love! 10/10 will return here when I need more new furniture!!!

Great service my sales man was 👍

Everyone at the store was super nice. They let us take as much time as we needed to look around and ask questions. At no time did we feel pressured. They were very knowledgeable and courteous. It was a pleasure doing business with them.

No pressure sales. Showed us a variety of mattresses and gave us plenty of time to test them. Good experience.

We were treated very nicely. The salesman listened to my concerns about what I wanted and we found it

J was excellent

Tristan helped us find a dinette set. He was knowledgeable and very engaging. The other two employees were also very kind. We had a great in store experience and look forward to receiving our table, chairs and end table.

Staff was super helpful and gave me the space to explore but also answered all my questions. Pam worked with me on getting the best cost and price matched and gave discounts on delivery.

Everyone was very helpful and nice

I loved buying a sectional sofa from a wonderful man named Damon.

Wonderful sales personnel. Not pushy buy really helpful. Haven’t been in this Ashley store but I sure will in the future. Picking up furniture was a really good experience too.

Tristen is great

Kristina, the sales lady that assisted me was very helpful and guided me towards the best durability furniture that would hold up with my pets. Also, she was able to locate the bassinet that I had previously seen on their website that I could order for my new grandbaby. I'd like to thank her for her assistance and would highly recommend shopping at Ashley Furniture, Topeka Kansas.

Great job

Nice store with a good amount of items to choose from. Tristan was our sales person and he did a great job of helping us find exactly what we needed at a very reasonable price. He was very professional and took pride in his work. I would highly recommend this store to others.

Salespeople were extremely helpful and not pushy. They found the best deal as they could for us. I would highly recommend them!

Tristan is such a blessing to the store. He took the time out to listen and understand exactly what I was looking for. This was the first time I ever had someone who genuinely showed compassion towards me to make sure I shown a variety of tables that suited my needs. I will most definitely go back to Ashley’s again. This young man made me feel welcomed and appreciated.

The Ashley HomeStore in Topeka is extremely friendly and knowledgeable. One of the best furniture by experiences I’ve had.

Our sales rep was great

Tristin was very helpful in helping me decide on a mattress. No high pressure just honesty. I appreciate his being so trust worthy. Definitely recommend Ashly furniture for all your furniture needs.

My mother needed help finding well priced, good quality furniture and we went to Ashley. Kristina greeted us and told us about the sales. I like how she gave us time to browse but checked on us later. She also helped my mom without pressure to buy and always tried to find best price and desired delivery time. Highly recommend this store and asking for her. Thanks so much!

Tristan!!! Shout out to you for your kindness and quick sevice!! Look forward to our new furniture!!! Keep on inking too!!!

Great place to shop! Very friendly and kind!

So many choices but our ever patient salesperson Damon helped us by telling us what we needed to know!

Exceptional interaction with store employees. There was no pressure and we felt we had their full attention. Concluded with purchase of items we were looking for.

Entire staff were very helpful and friendly. Great shopping experience.

The sales lady with initials JLK assisted me with what I needed. I am buying the Castano 3 piece Sectional from the online Ashley Store. I am making two additional pillows that will match/ compliment the pillows coming with the Sectional to go with the chairs I plan to buy in the future. She also helped me make the decision on which bedroom set I will buy in the future. The sales lady and the other worker at the desk were exceptional and polite. I am a travel nurse on assignment here in Topeka, Kansas. The staff at the Ashley store here in Topeka have been wonderful, respectful, polite, and courteous every time I visited the store. I am starting over in life, and I found the furniture in my color scheme that I have been looking for the past two years at this Topeka Ashley store.

Awesome store and staff. I highly recommend them and will be shopping there with all my furniture purchases!!

Pam was great help with selecting lamps to go with my furnishings. So appreciate her help!!!!

Took us right to what we were looking for

We bought a TV stand at Ashley in Topeka, KS. Becky was a big help. Looking forward to receiving it!

Very helpful, friendly associate that helped us. Nice chair.

They did a great job helping us find a bed. Very friendly and helpful. They even stayed late for us. Would definitely recommend them for furniture.

Our sales specialist Tyreese is friendly and knowledgeable. He is very easy-going in his sales approach which let us make our decision without being pressured The sales floor is well stocked without being overcrowded a very inviting Floorplan The front staff was very friendly and efficient closing the deal took very little time at all

Very welcoming and warm environment!

Employees are very helpful in finding the right chair to sit in.

I found a piece of furniture I had been wanting at their store. The salesperson(s) were very nice and accommodating.

Great customer service

Knowledgeable and very down to earth with us as we looked for and found just what we needed.

Very helpful staff made the buying experience comfortable and hassle free.

Great experience with Megan. She was very helpful and patient with us. Awesome staff.

From the moment I walked into the store, I felt welcome. I had three rooms to buy furniture for and her sense of style and decorating knowledge was very helpful in putting everything together. I walked in excited but overwhelmed with all I needed to shop for and walked out looking forward to everything being delivered. Very personable and professional staff. Would definitely recommend!

Staff were informative and helpful, service with a smile. Checkout process was a little lengthy but overall was very satisfied with the attention and service we received.

Good choices to pick from

Fun & easy experience. Thank you Megan, you did a great job!

Super helpful with ordering the pieces I wanted!

Sales staff was helpful & patient while I was choosing different options. It's been 3 weeks & I'm anxious to get my new couch! 😊👍. MMS

They was great answering my questions

Overall wasnt super impressed. Was quoted one price for delivery then at checkout it went up 100. One price was listed then to get the interest free I had to pay a higher price. I love my bed though.

Tyrice was so helpful and found me just the recliner I needed.

Meghan was very attentive to my needs and was able to us what we needed in the time frame we needed it. 😊

(Translated by Google) Very nice furniture and decorations for your home but super expensive, expensive, expensive (Original) Muy bonitos muebles y adornos para tu hogar pero súper caros ,caros, caros

Connor was very helpful in helping us find exactly what we were looking for. The store had a great selection of sectionals to choose from and other furniture as well.

Very helpful and patient

Very nice employee that I worked with. She explained everything & stayed with me the entire time I was in the store & not bouncing between customers.

Wonderful service from all the employees while we took forever!!!

Very nice thank you I got exactly what I was looking for . Pam led me right to it.

This was my second shopping experience with Ashley Furniture. I found the sales personnel to be friendly, helpful, and knowledgeable. They directed me towards the items I requested without being overbearing. I've been impressed with Ashley 's delivery folks, the quality of products, and follow up responses. This is a why I shop Ashley furniture first!

Everyone, especially Pam, were very helpful. We were very pleased with the end result for our bedroom comforter, & pillows.

Very easy process to find what I was looking for. Plenty of help in the store. Was also lucky to find my own in the warehouse, so do not have to order!

Great staff and great prices!

Good service.

This is one of the nicest stores I’ve seen. Also, the entire staff is friendly and very professional. I had the pleasure of working with Tyrice and he made sure I left the store a happy customer.

Very pleasant experience! Staff was prompt, professional and knowledgeable. The store is clean and neat while still showcasing a lot of stuff.

Becky was so patient with my husband and I picking out a new mattress. So many choices of features. I'll add more after the mattress is delivered.

Very satisfied with the service and selection. Very friendly and helpful. Will definitely shop there again.

Joy and Megan were awesome, making sure we had what we needed when we needed it. Definitely recommend this store for your furniture needs!

Wonderful customer service, very informative! I always feel welcome and at home when I come here. Thank you

Friendly and helpful

I love to shop at Ashley. The prices are competitive, the staff is friendly and helpful. I shop all over Kansas, and if there is an Ashley In town, that is where I will shop!

Megan helped me get a great deal on a sectional. She was patient and didn’t make me order anything I wasn’t ready to purchase. Much appreciated!

Everyone was very friendly and ready to help. Tyrice went above and beyond to get us exactly what we wanted for the best price.

Very knowledgeable and helpful. Great experience. Thank you!

Amazing staff. Our gentlemen was so understanding and courteous. He explained everything to my momma multiple times and never seemed put out by it. I have found most (90%) of places want to hurry her and seem so rushed they don't take the time to make sure she understands and is comfortable with her purchase. T made it simple and enjoyable to shop and be silly with my mom. It is the little things that mean so much with her. Thank you for being such an amazingly beautiful person!

Great place very friendly staff would highly recommend Bill McCauley

Pam Woolpert was very helpful and did a great job.

My experience with Joy, Conner, and all the staff at Ashley Furniture was exceptional in every way. They were knowledgeable, patient, and willing to assist me in every possible with my purchase. Thank you all so much!

Great service and we were able to get our couch purchased quickly.

Very Professional. Very respectful even to the working class person just getting off work would recommend

Nice store. All the staff was nice & helpful. They had what I wanted. This is my second purchase from them. I recommend them. Check them out!

Friendly and knowledgeable staff. Becky is the best.

Found what I was looking for and the sales person wás able to get me a good discount. Very friendly and helpful staff

I have no problem with the people who helped me at the Topeka store. My problem is the product I received both times I have bought from them. We bought a table, five stools and a bed frame winter 2021/22. We received it April of 2022. The table was broken. The delivery guy turned in the problem that day. We moved, we went back to Ashley and bought a TV stand and shelves with two drawers. We got them in the fall of 2022. The top drawer in the shelves does not open properly. Delivery guy turned it in that day. Assured me it would be a quick fix. In November I got a text Saying they would fix the drawer mid-December, they did not. A got a second text saying they would come the end of January 2023, and they did not. I have a call into them. Oh, the table was fixed when they made the delivery with the TV stand and shelves. I am almost certain I will not buy from them again.

I was pleased with the service that I got at Ashley‘s furniture store. The gentleman that helped me was very nice and patient.

Lots of beautiful furniture. Helpful and friendly salespeople.

Tyrice, our sales associate was so fun to work with. No pressure, answered all of our questions and laughed right along with our crazy antics. It was a pleasure doing business with Ashley Furniture and Tyrice.

Great experience.

Great service. Everyone is so nice!

I believe Becky is the one that helped us find our mattress. She was with us the whole time and looking up to see if they had any in stock. She was very patient with us going back and forth from different mattresses. And she got us fitted for new pillows, whenever they come in.

Very friendly, helpful people. They put forth the effort to arrange for my new chair to be delivered before an upcoming delivery.

The staff was friendly and helpful but the selection wasn’t great. Having to wait 4-6 weeks for furniture may be better than before but it still feels like a long time.

Friendly staff beautiful store

Courteous and helpful!

Lots of furniture options for your home and friendly service.

Excellent experience at Ashley Home Store today. The staff was patient as we went back and forth deciding what we wanted. They made everything work for us and came in under the budget we had set for ourselves!!

My husband and I were just looking at upgrading our furniture in a couple of months and Tyrice was so helpful and kind! He helped us find a recliner and sofa in our budget without pressuring us to buy anything that day. He was so patient with us and gave a lot of information that helped us decide the best fit.

Matt was very helpful and patient during my shopping expedition!

Awesome. I haven't bought any high priced items for our house in 10 years. I told them what I was looking for and helped me pick out a Christmas gift. Took there time with me and was super helpful.

The staff were more helpful than I could have ever imagined. Knowledgeable with the details I needed. I will not purchase furniture without talking to them first.

Very courteous and helpful salesman. Went out of his way to get us the best price and answer all our questions.

Ashley furniture is mid level in quality, and the store is quite nice. However, you'll pay more in an Ashley store than it you buy the same product elsewhere.

I worked with Sarah Corbett and she was absolutely fabulous. She met all my needs and helped me tremendously with picking out new furniture for my home! Highly recommend working with her!!

I recently purchased an Ashley chair and a half from the Topeka store, (I live in Lawrence) and I completed the entire transaction over the phone! I'd been searching for almost a year. I had very specific requirements for size and style and finally found what I wanted on the store's website. Sara was my sales person and then she transferred me to Maddie who completed the transaction and scheduled delivery. They had exceptional customer service skills and product knowledge. My chair is beautiful and is the perfect size. I couldn't be more pleased. Thank you!

I have had a wonderful experience here. I took several days to look and decide what was best for me, and Tyrise was more than helpful. I changed my mind a few times, and he was patient throughout. Thank you for the excellent furniture and service!

I had the absolute best experience today at the Ashley in Topeka . I drove an hour out to this store today with my mom looking for new furniture for my new home. I was greeted by Joy who was phenomenal she had so much knowledge and was so helpful but wasn’t pushy and gave us our space to look around but checked in with us and answered questions we had. As I was getting to the end of choosing my selections Michael checkin in on us and was a rockstar . He helped us with comparing prices online and in store to make sure we were getting the best deal on the prices for the pieces I chose. The process was so easy and Michael and Joy made the experience just amazing with how incredibly friendly and knowledgeable they both were. I had been to a lot of other furniture stores before coming to Ashley and I just hadn’t found the right pieces . And I think a lot of it was due to hovering and pushy sales people who wouldn’t allow me any room to breathe and just browse and decide what I truly wanted and what would look good in my home. Michael and Joy were the perfect combo of helpful but not pushy just available if they were needed and I was so appreciative of that. I ended up picking out a new couch and ottoman. New dresser and mirror. New king bed. End tables and lamps. A new dining room table and chairs. And new kitchen table and chairs. And I’m so happy with all of the items I found. The quality of the furniture is amazing without breaking the bank. I will definitely be back very soon to continue to purchase items to fit in my new home.

Limited selection of mattresses. They don't carry Beauty Rest, or any No deals, nothing on sale like I saw in a flyer and on TV, and highest prices I've seen in some time... very surprised by that. Only had 1 hybrid bed to look at that had a European/ pillow top and it was several thousand dollars above my budget for a queen. They had some nice furniture, shelving, and decor pieces I saw on the way out with average pricing, but I was only looking to purchase a specific type of mattress set and base. I was greeted upon entry and salesman was friendly. They are limited to store politics, so really nothing they could do about the high mattress prices as they're set by the specific brands and couldn't be altered. Wasn't impressed with options or pricing, and found limited truth among statements given during our visit regarding questions asked. Nothing special stood out that other furniture stores don't have.

Love working with Ashkey at Ashley's she is pleasant and remembers what we talked about in the past

DO NOT SHOP HERE!!! By far the WORST furniture store I've ever shopped at, I bought a Couch back in August of 2021 was told that it could take up to 20-24 weeks MAX word for word I was told that "it could come sooner than 20-24 weeks, but that it SHOULD NOT take any longer than 24 weeks" This was told to me by one of their workers, fast forward 2 months I was told that it would be in by late October, they called me said end of November, after Mid December I call them and they told me early january, heard NOTHING from them I called them again they are now telling me Middle of March which is OVER 2 MONTHS of what they told me! So yeah go ahead and give them over $2000 dollars if you want NOTHING in return, because apparently they Don't actually sell furniture they just Pretend like they do! Would rate 0 stars if I could.

We owned an ashley couch for about 12 years, was told the average couch doesn't last 8. So of course I was going to get more furniture. Max at Ashley was very kind, understanding and friendly. She went above and beyond helping us find the right selection, made sure we were happy with our purchase, answered all our questions and even helped us with getting financed when we decided to buy more than originally planned. She even stayed late to make sure everything went through correctly. If you're looking for excellent, knowledgable service and a friendly atmosphere for your furniture needs Ashley furniture is the store! Quality goods and a great staff! Even better? No buyers remorse the next morning!

GM very helpful along with sales guy Todd..they will do all they can to get you the best deal

Went in and ordered a chair off the floor. Eight weeks later I go pick up chair and it wasn't what I ordered. It was labeled incorrectly so the salesperson ordered the wrong thing. Now they are telling me it will be 6 MONTHS!!! I found the exact chair, different Ashley location, for more money. The Topeka store is unwilling to pay ANY amount toward this chair, to make THEIR MISTAKE right! Will not be a customer of this Topeka store OR Furniture Mall of Kansas, both who are owned by the Winter family again.

Nice store

Great selection of furniture but a little over priced. Everything is pretty much pricy these days.

Best experience! Max White has impeccable design taste

My boyfriend and I just purchased a living room set! They were very helpful and making sure we got everything we wanted. The didn't have much in stock though so we had to pay for everything even though we aren't sure when it will be in.

Let me start this off with all the staff is amazing. The new GM was working on a Saturday and super friendly. This store is perfect. If I plan to buy furniture it will be with this store ONLY!

Manager thought he was somebody. Go to Ashley store in Manhattan

Love their furniture 😉

Prices too high and they charge individually for furniture. For example a dining room set was actually $99 a piece for 4 chairs, $109 for the bench, and $349 for the table. This is why we shop long distance

Beyond Disappointed! The attempt to misinform was clearly seen and adressed. You cannot say that you price match when you dont. NFM had them beat by $220 on a dinning room set and their empty promises rendered true colors and intentions. FRAUD.

Very good customer service

Really helpful salespeople, nice and didn't hover or swarm or try pressure you into sales.

Great service!

Love my new recliner

Can not order any variation of what is on display. What you see is what you get

Great service

If you ever buy furniture from here do not get the insurance!!!!!!!!!!!!!!!! The insurance is a rip off they will not fix or replace your furniture they will make up an excuse not to fix it even though it says on the insurance they will fix it the insurance was a waste of money total rip off

This company is a joke. My husband ordered my Christmas present from them. Never got it as promised. Then just before Christmas they said it was due to covid. They should have told the truth that they were out if the item so he could have replaced it. Will ever use them again.

Good selection but no stock

No furniture available here for months

I love Ashley Furniture some of the staff is extremely stuck up, I know I use to work with them through a sub-contrator! They will accuse one of being dishonest when its not true, then have u terminated. They are also under the same ownership as Furniture Mall Of Kansas. I'll take my business to the Witchia Store they deliver for the same price!

Very helpful without being too pushy!

I had went to Ashley to purchase a bed on vac August 31st Was told that they would haul off our old bed and at no time was we told we needed to buy a bag to put our old bed into for them to haul off. So on delivery day Nov 6 th the delivery crew informed us that they couldn’t take our old bed cause we didn’t have a bag we wasn’t able to get our new bed. To say I wasn’t happy was an understatement since we’ve already waited this long. Now we have to go out to the store and purchase a bag for our old bed and wait until the 17 th to get our new bed 😩

Bought an awesome clock ⏰ from these people and put it on my wall in the living room. It is many pieces that are the center of attention in my home, but it serves as a purpose more so than for just show, although I admit it is beautifully made.

A lot of selections

I don’t normally leave negative reviews, and while Ashley’s always makes things right, some retraining is necessary when scheduling for people’s furniture deliveries. Not very satisfied when I talk to Wes on 9/15/20 and he informs me that part of my order is ready but the other part of it is going to take roughly 20 weeks to get here rather than the aforementioned 8-12 weeks. I have no problem with this as I understand there is a pandemic and things are taking much longer. Wes gave the option of having the part of the order that is ready delivered and waiting on the other part, or I could wait for the whole order when the rest of it was ready for it all to be delivered at once. We chose the first option to get the part of our order that was ready. Here’s what I’m upset about: Wes scheduled the delivery for sept 24 as I agreed to since I would be off that day. I asked the time frame that it would be delivered and he said I would receive a call a couple days ahead for this info. Here it is the 22nd and I thought I would call just to see a time frame for delivery on the 24th and Aaron answers. He informs me that the furniture is actually being delivered on the 28th which I never agreed to; and that he doesn’t have a crew in on the 24th. Why was this delivery date picked without my consent when I originally agreed to the 24th? I was not happy with the lack of concern or customer service from Aaron. No apologies for the mishap or anything. We were able to reschedule but it is challenging to find a date to do so where someone would be home to accept the delivery. Update: customer service directed me to call the local customer service number to which Aaron again answered. I asked to be transferred to another member in management, to which he responded that he was management. After expressing my dissatisfaction with the customer service he provided, he suggested that I got the date mixed up (insinuating I lied), and that it could happen to anyone. He then proceeded to retract what he said by saying he’s not trying to call me a liar. He explained that Tony put the 28th in the notes for delivery and that maybe with my busy schedule I got it mixed up (also, I’m pretty sure I talked to Wes on the 15th, not Tony). After I expressed I’m not upset about the dates being rearranged, I’m more upset with the lack of his concern for the situation the first time I spoke with him, he became more remorseful. Needless to say this will be my last purchase from this Ashley’s location.

Walked in the store. Not one employee greeted us or asked if we needed help. We waited for someone to help us with a bed. When we saw someone we tried to get their attention. We walked over to them and found 3 employees standing there watching football instead of helping customers. My husband mentioned since no one wants to help we will just leave. Not one of the employees stopped and asked us what we needed they just watched us walk out the door and co it used to BS with each other over the game

Excellant customer service!! I bought a dresser online and it arrived with a missing bag of hardware. I called their parts line and the call took less than a few minutes....and a real person answered with almost no wait time.

Awesome workout

Awesome customer service 👏 beautiful furniture!!!

Ashley furniture has gotten ridiculously expensive. The sales weren't great for a holiday weekend. The showroom itself is well put together and staff were friendly enough. I was looking for an item I found in the online store. Found it on the way out but it was more expensive than online, even with shipping.

Service was great. They are all really nice. Only issue was that we got a much more expensive than planned bed frame and we haven’t even had it a year and it’s broke. We had them put it together for us. While I was taking it a part I noticed there was only four long boards holding up our bed which isn’t enough for a queen size bed and all of the screws used to put the bed together were taped with blue tape once I removed that tape the screws were rusted. Keep in mind we haven’t done anything with the bed frame until the middle support broke. So why were the screws like that? We also got a reclining couch and a recliner from Ashley’s which we haven’t even had a year. The chair is making loud noises and the recliner in the couch is disconnected in some places. We did get a protection plan so we can get a whole new coach but we haven’t even had these things for a year. As nice as the people are who work there... I don’t think we will be getting anymore furniture for them. Especially if everything is falling a part and it hasn’t even that long.

Very helpful

Great service! I was helped by a gentleman named Joe. Ended up buying a sofa and huge fan of Joe! None of the holier than thou push push sales pitching from him which made me comfortable. Clean store, good tunes

A nice selection of furniture and beds. Service friendly and low pressure.

Thank you to Becki Harrington, Sara Scott, Joe, Sue & Aaron for going above & beyond in making our shopping an amazing experience. From your excellent customer service, knowledge of furniture and assisting with our deliveries. We felt an amazing personal connection with Becki almost instantly. And moved quickly from 'just looking ' to customers for life. Thanks for all you do every day! You all do a great job, and highly recommend to others! We appreciate all your efforts!

Nice place good prices

The representative that helped us was named Ashley as well and was VERY helpful and not pushy at all. She made our couch shopping a true pleasure!

Staff only cares about closing the deal not what the customer really needs and they are very uncaring especially the lady loan officer!

Really over priced!!!

Great service! Price matched. Made it easy breezy!

We had a wonderful experience at the store in Topeka, Joe was super nice and so helpful! He wasn’t pushy or inpatient with us. He gave us great information on the furniture and on the warranty We do busy with him again

Poor business practices, poor customer service, and BS refund policies. They do NOT care about the customer, only the money that goes into their pockets

Wish there were more stars to really express how truly happy we have been with our experience here. After a NIGHTMARE experience at a popular furniture store in KC, we returned their furniture and were able to order it directly from the Ashley HomeStore. The manager, Brian, was incredible to work with and was able to get us everything we needed at the same great price. Joe also did a great job helping us get through the details. Delivery came right on time and they even brought cookies! Thank you for renewing our faith that customer service and quality furniture products are not a thing of the past!

Great place. Really happy with the bed I found.

Too expensive

Great service! They are very helpful and made sure I got the best price possible on the furniture I ordered. It was great they are a sister store to the Furniture Mall so I was able to use that credit card for hassle free financing. So excited to get my new living and bedroom pieces.

High prices and low selection

Very good customer service and they price match within 300 miles

Lovely selection!

Very nice store and excellent customer service.

It's a great looking store and staff are very pleasant!

April Hanna is amazing

Was not able to find exactly what we were looking for, BUT, Tyrice was excellent to us. We arrived late in the day so time was limited but his knowledge of inventory and his ability to show us what we were looking for was appreciated...especially when compared to other places where the sales people try to sell you everything except what you actually want. Very good experience overall will be back when we have more time.

Found exactly what we wanted at a good price, Becki was very helpful and did a great job taking care of us.

Becky and Aaron did a great job!

Joe Punches did an excellent job helping my daughter and me find the perfect dining room set, bar stools, rug, cabinet and accessories for our home. Not pushy at all!!!

Aaron was super helpful when we came in to find a mattress. We got a great one for a great price!

Good service. Easy financing available. Great selection of furniture. Even a free hat!

Aaron was very helpful! Great experience!

Aaron and Becki worked with us to get us the best deal for our goal. They got creative and collaborated to find the best solution for us! Awesome people!

Kansas Furniture Mart has one of your loveseats listed for a selling price of a hundred dollars more than what you've got it listed at. They're scamming people with your product. Even listed at a hundred dollars more than what you've got it listed for, they're still saying it's at a discount.

Beckie was excellant.

Great service. They made sure we had the best deal possible.

Joe did a great job finding the piece of furniture I wanted and helping me get it ordered and set up delivery when item comes in will definitely Shop Ashley again

My husband and I enjoyed being helped by April. She was a big help to us, and worked with us on many different levels. We love the new furniture we got.

Joe was fantastic!!!! So glad we came to your store for our new furniture. Great customer service experience. We'll come again.

My husband and I had a really great experience in shopping at Ashley HomeStore. It was our first time in the store, we already had a long list of criteria of what we were needing in a couch and we were treated by a host, Aaron, as soon as we walked in the door. After a total of approximately 45min spent in the store from finding not one but two couches to replace our very worn out furniture we were very happy with our purchase and are now anxiously waiting for our call when our furniture has arrived! Looking forward to adding them into our home! Aaron was very friendly, attentive and was never pushy in getting us to purchase that day or purchase more than we needed. This made very a positive experience.

Friendly associates that were prepared and efficient. Beautiful store too! I will spend more money there soon!

First visit during the hunt for a couch was ok. Were advised of their price matching policy, and returned with a specific purchase in mind. Sales person was helpful, but the manager had to be involved to get the price we found elsewhere. He was rude and more than a bit condescending. Lost a sale by way of his own ineptitude. We bought at the furniture mall, same couch, much better price.

Good selection. Excellent customer service! Prices were a little high... Can get the same thing at another store cheaper.

My favorite part of Ashley's is April, she works in Sales. Excellent customer service!

Super nice stuff, pricey, just what we expect from a furniture store. Nice selection of decor as well.

Aaron Strother, along with the store manager Brian, provided excellent service to my mother who needed a recliner that would allow her to elevate her feet to reduce swelling. Not only did we get the chair we needed, they made sure it would be delivered on Saturday. I have shopped at other Ashley stores in the area and this one, thanks to Aaron and Brian, is above and beyond the others in their customer service. Thank you!!

Very nice store and home furnishings. $$$$$

Excellent management

Yes. It's real nice.

Great customer service!

The people there are very nice and helpful, I don’t remember who exactly helped us but he was very nice! BUT I ordered my chairs LAST YEAR on December 22nd and its been about a month and a half since! I STILL DONT HAVE MY CHAIRS in and everytime I call them about the chairs they say to wait another week......how about you guys figure out where my chairs are that I already paid for, thanks! I will be going in there physically to speak to someone about getting my order and if they cant speed it up then im demanding a full refund. ****Update**** Im changing my 2 stars to 5 stars. So after my review, someone from Ashely Furniture (sorry I am very bad with names) actually REACHED OUT TO ME and looked into my situation and explained to me what happened and made a positive attempt to give me options and how to fix the situation I was in, and I REALLY APPRECIATE that! Unfortunately they didn’t have full sets of bar stools that came in 4 so I asked for a refund and everything went smoothly! Like I said there was nothing wrong with the customer service, everyone that helped me was very helpful and made sure I was taken care of.

April was very friendly and found exactly what we were looking for.

This was my first time in an Ashley furniture store and I was very impressed with both the selection and value. And the service was excellent. GWEN

Alexandra and Brian were helpful in finding the office chair I wanted.

I visited the new Ashley Home Store in Topeka and was greated by April who was a huge help in helping me to pick out an area rug. I was able to find the perfect rug. Ashley Home Store had a great selection and competitive prices that fit within my budget.

Love the selection of furniture, accessories, prices, and everything. I'm excited to see what the grand opening will bring. I am sure your store will rock when its open.