Ashley Store Wichita, KS

Michelle was very knowledgeable!

Great Store to Shop for your Furniture Needs! Very Knowledgeable Staff !Wish they had the Sofa & Recliner in Stock that we purchased! Now it’s a waiting game!

Grace was amazing helping us with our mattress. Thank you Grace!!

We had a great experience working with Barry!!! He was very kind and professional, helping us pick out a love seat and table!!!

Michelle has been extremely helpful in purchasing living room furniture for us. Twice!

Great experience from the sales floor through delivery. I would highly recommend.

Not their first rodeo. Knew exactly what they were doing. Very impressed!!!!

Excellent service

Oh my! We gave Grace a RUN for her money tonight, but she was so awesome! I would of waited until after Christmas to shop but Grace was gracious enough to remember me and sent a simple text on Monday about the savings we could get tonight, so therefore we came! So applauds to Grace! My husband was in the store and I was going to get him in there to shop for all that I could or need!!!😆 We got our living room furniture our barstools our end and coffee tables! We got more than I had ever planned. It’s going to be awesome, and my husband found the living room end/coffee table without Grace and my help…cudo’s to him!!! Grace is so special and patient! I came in, in November and again later in November and she was out sick but then we had some tragic things go on the last of November and again the first of December that we could not get back into shop… But, we also appreciated Barry, I believe his name was, the store manager, he was helpful, worked hard as well to make us happy and doing well. But, I do want to stress how Grace worked hard, did everything to satisfy us and showed us so much! I would work with her over and over again with her! She is amazing! She is sweet, cheerful and even lets me cry the first time I came in because I was so extremely blessed and happy with my life that I hadn’t been able to hold back tears for the two weeks I had been home! Oh my I forgot to post this after I wrote this. But we were very satisfied with Grace! Thanks, Ashley’s Furniture!!!❤️🎄❤️💚 Now our furniture is also is delivered as well and we love it as well, very comfortable! My husband said we can rent out the bedrooms and sleep on the sofa! Ha! We did have a little hic cup on one bar stool and it was a bit wobbly and I called the store and they will come next week and get that adjusted correctly. Thanks again to Grace, the manager, and the delivery men that were so careful delivering with the other men delivering as well. Sorry about that. Karen

Wonderful help by both employees. Extremely helpful and knowledgeable

Grace was great to work with! 10/10 recommend!

They advertised a first responder sale, and refused to give it to us, because the mattress we wanted was already on a sale. The first responder sale was for a larger percent off than what the mattress was already marked for. We told them we didn't expect both discounts, but just the larger of the two, especially when they're trying to act like they appreciate first responders. They can blame it on corporate policy all they want, and I'll choose to shop anywhere else. I suggest everyone else do the same. The quality of the Ashley furniture product and customer service has gone down dramatically in the last 5-10 years, while their prices just keep going up.

We were greeted with smiles and kindness. They figure out what we needed. They delivered it that day. The men knew just what to do. Very kind .I recommend ashley furniture for any idea you have.

Steven was so helpful & found exactly what I was looking for! Everyone here is so kind & fast with their service! :)

Grace was very helpful and patient with us!

Steve was very helpful and delightful to talk with

Friendly, accommodating and on time! Great customer experience!

We enjoyed working with everyone at the west store. No problems at all.

Salesman was great. Only problem was he didn’t offer me a different ottoman that didn’t have storage for $199. Other one with storage was $299. Was at the Ashley store off ridge Road in Wichita ks And he said no 60 months interest free only one yr

Just purchased a sofa and loveseat. Our salesperson, Michele was kind and helpful. A positive experience. Thank you very much.

Our sales person was very good about showing us the availability of recliners .

They did excellent job.

Caden is the best!

Very friendly, helpful service!!!

Very helpful sales staff that collaborated to fulfill my specific requests. We have always had great experiences at Ashley furniture

Grateful for Julie. She was extremely helpful and had plenty of knowledge on everything! Ask for her when you go!!

Typical atmosphere, nothing specifically noteworthy. The salesman that greeted us seemed a little pushy. I'm not very patient with pushy salesperson. When asked if he could help, we replied that we were just looking and he pressed for conversation. We said we were just getting some ideas, thanking him for his time. Again pressed us for information and conversation. I finally told him if we needed any help, we'd let him know and we walked away. We weren't trying to be rude but he left no other options.

Lacey was great! She helped me so much with picking out my first couch! She wasn’t pushy and made my experience stress free! Delivery and set up was very professional and friendly!

Friendly staff, great environment, all around a good experience with buying furniture

Stephanie was very helpful, kind, and courteous. Always enjoy shopping at Ashley's. Thank you.

Grace and Michele were absolute DOLLS! Ashley furniture is blessed to have them. They were so patient and kind, and helped us find a mattress that best fit my daughter!

I’m really grateful for the help I received today. Lacey Snyder listened to what I needed, walked me through multiple options, and was incredibly patient while I made my decisions. Her professionalism and kindness made the whole experience enjoyable. I’ll definitely be returning and recommending this store to others.

Steven did a great job, very nice and knowledgeable.

Barry was so great to work with. Kind and efficient.

Stephanie was helpful and informative.

Very Friendly and helpful salesperson

Steven Godfrey was amazing. Steven was patient with us while we looked and asked questions. We didn’t feel pressured at all. Last, when we decided to buy, it was smooth and painless. Overall amazing experience with Steven and Ashley Home Store. I would recommend that everyone go see him when buying their next furniture!

I've been in customer service over 30yrs & Stephanie was AMAZING to the point of PERFECTION! Giving & explaining to us all the options along with being patient with us taking up all of her time! Her manager Michele was ABSOLUTELY GREAT as well in helping Stephanie work out the BEST deal for us to make the purchase so we THANK them so much for everything & for giving us the most WONDERFUL experience!

Grace , made it really easy to shop at Ashley’s!

We had a great experience from beginning to end with Ashley furniture. The salesperson was helpful with getting what we need . We also were impressed by the professionalism from the delivery team. They were careful to not knick anything and took their time planning how to maneuver tight spaces . We definitely will be returning to Ashley for our furnishing needs .

Friendly and helpful Staff. Grace did a wonderful job helping us through the process and getting exactly what we wanted.

Was very pleased with Grace and Lacey on helping us pick out our new chairs and mattress. They were both so helpful and patient while we made our selection and during the purchase process!!!

Very helpful and professional team members ( especially Julie). They have been very patient with my wife and I looking for several different pieces of furniture.

Had a great experience with sales at the store and delivery was on time, and I was notified when they would arrive

Great experience from start to finish purchasing comfy chairs for our covered deck. Our ASHLEY FURNITURE sales rep (Lacey Snyder) was helpful and went above and beyond to answer questions through texts when I was out of town. Delivery was scheduled before I left the store day of purchase. The gentlemen during delivery were polite and pleasant with efficient set up of chairs right where I wanted them. I couldn't be happier with ASHLEY FURNITURE.

Wonderful customer service and great selection!!!

Lacy was wonderful to work with. She was great about letting us know about VIP sales.

great and good treatment

Amazing customer care

Stephanie was great to work with. Everyone was helpful and friendly.

Grant and I didn’t get the name of the other guy but they both did amazing! And we’re super fast and nice! Highly recommend

Terrible people to do business with Andy is incompetent and lazy totally disappointed

Ashley had what we were looking for at a good price.

Outstanding from start to finish.

Great service

Lacey was very helpful and in touch with her ability to help us make the right choices. Her and the financing dept are very knowledgeable which gave us confidence in making well informed decisions. Thank you!

Grace was a pleasure to work with. She was full of useful information and was pleasant to speak with. Will for sure look for her should we make any additional purchases and will gladly refer friends and family to her.

Steven was very helpful and professional. Enjoyed working with him!

I went to the 21st St. location. Barry was so helpful and very knowledgeable about the products. It was a great experience!

We recently purchased a cabinet that came in a damaged box. My husband asked the warehouse worker to check it before taking it home since it was a 35-minute drive, but unfortunately, the worker seemed put out and dismissed our concern, saying it was fine. Once we got home and opened it, we discovered multiple areas of damage. The next day, we contacted the store, and their customer service team went above and beyond. They quickly resolved the issue and even delivered a perfectly assembled replacement cabinet within a couple of days. While our interaction at the warehouse was disappointing, the store itself truly made it right and showed a level of customer care that is rare these days. Thank you for turning a frustrating situation into a positive outcome—we really appreciate it!

I felt well taken care of. The sales women was polite and real.

Excellent service! No pressure from the sales department, Thank you Steven!!

Associate was very helpful! Very fast service as well as very courteous staff!

Both drivers were very polite and fast! They had the table and chairs together in no time! Would recommend and use them again!!!

Grace and the manager were great. They both were so helpful. It was nice to meet them.

I was greeted at the door right away and bought the items i wanted with Barry’s help. Very courteous and professional.

I had to return a piece and the transaction couldn’t have been smoother. Ashley Furniture stands by their products at our happy to help. We bought a replacement item after they picked up the item they did not work for us.

Very helpful sales lady, friendly and not pushy at all

Followed me like a hawk the entire time

Sales people were helpful and friendly. Good quality furniture. Easy financing. Reasonable delivery and set up

Delivery was excellent. Guys were prompt, extremely polite, and professional.

Julie was very knowledgeable and friendly!

Great customer service, wry knowledgeable and patient!

Great customer service, Friendly and very knowledgeable.

As always great service and great furniture! I can’t wait to receive my new desk and printer stand for my home office!!

I think the store looks very nice and clean. Ms. Julie was very friendly, nice and helpful. The price were pretty reasonable. Will go back again if I need more things. Thanks Julie 🙏

Sales team members were attentive (but not overly so), professional, helpful, and patient. They measured multiple items and helped us make sure all items would fit into our space. Thank you!

Steven and Barry were great to work with in the store. I was pleased with the help they gave me in selecting the perfect bedroom set for my needs. I will be back to purchase additional furniture for my new home shortly!

I have purchased from Ashley Furniture many times over the years and keep going back for the great selection, quality furniture, and friendly customer service. Highly recommended!

Really liked working with Julie. Very knowledgeable and personable.

The employees and the manager were able to help us out with everything we asked for. The salesperson was very friendly and knowledgeable about the store and giving us the discount we were looking for. Great job I would highly recommend coming here to shop for furniture.

The customer service in the store was awesome. The person helping me was very helpful. I went out to think about my a purchase i was not too sure about the but I came right back into the store and made the purchase. Thank you Colton I appreciate the time you took with me.

I had a great experience. Lacey Snyder was very helpful and knowledgeable. She was nice, kind and helpful in finding what I was looking for.

Best experience ever!! Been to three different locations to make purchase and customer service has always been great!! The delivery guys are top notch and always professional!! Will always return for any other furniture purchases.

Great experience with Steve and he had wonderful support from Manager

Grace was very personable and professional. She was very new but it did not show at all. Scott also helped me out with a great alternative. Guys jus delivered and Set up mattress everything went great and they were very quick very Nice Both young men are great representation of your company!!

Great sales experience, did not feel pressured at all.

Stephanie was friendly and courteous. She is knowledgeable on the mattress information. We have purchased items in the past.

Did not appreciate the high pressure cells representative that caused me to get my couch from a different location. Different store

Ryan was very helpful. I was able to complete purchase quickly!

The service was great. The gentleman helping us was friendly without being pushy or salesy. He was very knowledgeable, listened to what I needed and helped in selecting just the right furniture for me.

Very upset. Ordered a sofa and loveseat based on a color and fabric I was shown at the store. When it arrived it was neither the color or fabric I had been shown. They offered a return but I had already gotten rid of my old furniture and would have nothing. In the end I elected to keep it, with a 10 % discount. The store employee admitted it was her fault, but she should have known ….

We were very pleased with our shopping experience. Everyone was great.

Very fast, professional and efficient.

What an amazing group. Barry and Stephanie are awesome. They were kind and helped with everything we needed and answered questions we had. Thank you so much.

The customer service was very bad, I had to wait 30 minutes before a sales rep approached me, and then they were very rude and short. I will never shop at this store again

A wonderful sales lady. Pleasant and very helpful. Explained everything. Great price and experience

The entire experience at Ashley West was exemplary. From Joe and Lacey at the store and Skyler on the delivery everything could not have been better.

Great service and attention to personal needs. Julie did an amazing job.

Lisa was so very helpful leading me to exactly what I needed and wanted. Awesome experience!

Great Customer! Coleton was amazing😁

Michelle was super friendly and helpful! Ashley is always my go to for finding affordable, strudy, beautiful furniture!

Great service

Friendly, helpful, same day delivery. Thank you

People were very friendly and helpful.

I was looking for a sofa for my apartment and Coleton H. was very helpful. I looked at and tried out several couches and ended up with a power reclining sofa. It will be delivered this week and I am happy with the sale and will see how things go. Thank you so much. Vicky S

We were kept up-to-date on the time our chair would arrive. The men worked quickly and answered all our questions.

Great experience! The person I worked with in Sales was very helpful. I found what I wanted without much stress at all. The delivery people were very efficient. I Love my new chair!

The people who delivered the furniture are competent and friendly. They took extra effort to make sure I was happy with it.

Wonderful experience, my Saleslady, her boss, the warehouse and the delivery drivers were all Very pleasing to work with. I love my new living room furniture. Thanks Ashley Furniture

Call yo and said “my wife wants this item” they send me a confirmation text, made payment and will get the item in 2 days. Like Ashley Furniture Prike shipping.

Wonderful customer service. Great staff and the young lady Lacey who helped me was amazing. Thank you!

Julie was a fantastic salesperson. She was extremely knowledgeable, enthusiastic and spent time trying to help find me the right furnishings for my home!!

Very friendly helpful staff. Prompt, got just what I wanted in 10 minutes. Great experience

They did an excellent job.we were 100% happy with the furniture we purchased and with the delivery and set up.

We knew what we were looking for and Julie made it easy to finalize. She showed us a couple of different options and everything worked out great. She was very helpful!

I found what I was hoping for with the assistance of Michele Barlow. She was an invaluable asset in assisting me and making sure the choices I made fit my space. This is my third time working with Michele and she always gets me to the right items for each particular situation.

Julie and Barry were EXCELLENT in taking care of me. Typically I dread having people help me because of how pushy or persistent they can be but Julie and Barry were so patient and helpful… They worked with me on finding the best pieces for the price I wanted and the sizing. Will be coming back - Julie was so kind and has the best name LOL! Thank you both for all your help, kindness, and patience.

Friendly staff and the only place in town that had the canopy bed frame I’d been looking for!

They were very professional and friendly Thank you for sending them

Stephanie and Michele made the whole experience of buying new furniture very easy and fun. Stephanie sent me picture of a chair we ended buying 2 of....and she sent dimensions of all the pieces we were interested in. We ended up buying everything. Can't wait till we have our new living room set up. Stephanie was super. The delivery was great, too. Ashley Furniture was willing to hold our furniture until we were ready. The furniture came 2 days ago, and we are thrilled!

Dude was chill and got the job done

Great service. Even with my disabilities, Julie helped me get around. She listened to what I was looking for and showed me several options. Great selection.

Sales person was extremely helpful and they had exactly what I was looking for. Item was in stock and delivery schedule was timely.

Couldn’t ask for more. Two great delivery guys .

Julie J was very helpful and engaged my 6 year old grandson who was helping me to shop.

The two delivery men that dropped our furniture off (Jeremy and Burton) were so pleasant! They were friendly, quick, and careful.

Nicholas was very professional and friendly in assisting me with my purchase! The entire purchase was taken care of by phone, including pictures sent to me by text!! Thank you!!

Helped us pick out the right living room set for our price and budget. Trent and his manager were friendly and relatable - good at sales without seeming pushy.

Very kind the guys who delivered

Amazing service. Thank you for your time 💝

Nicholas and Michelle were very helpful and patient throughout our entire purchase process.

Not sure if I’ll be back. I bought an expensive couch last weekend and was told by rep over phone that I cannot reschedule deliveries for any reason and if I should need to reschedule my delivery….. they will refund my delivery fee and I will have to figure out how to come pick it up myself. It just doesn’t sit well with me.

Great service! Nicholas as awesome super happy with our purchase!!!

Lacey was very Nice, efficient and pleasant! She was able to show me the products that I liked and kept in constant communication throughout the sales process.

I had such a great experience working with Tracy! From the moment I walked into the store, she was welcoming, knowledgeable, and super patient. She really took the time to understand what I was looking for and helped me find the perfect pieces without ever being pushy. Her eye for style and attention to detail made the whole process smooth and even fun.

Trent is pleasant to work with. Thank you so much. I had a great buying experience.

Had a wonderful experience with the Ashley Furniture delivery service. Was updated on the status of the frame of delivery. They men were efficient and courteous. They took hardly anytime in putting together Furniture we bought.

Very pleased with Ashley's. Helpful to find just what I wanted and needed. Thankyou for being a great place to shop

GREAT service, selection, prices, quality and very quick delivery! We have always been extremely happy with our purchases from this store!

Fabulous experience! Staff were fully knowledgeable on products available and listened intently on our needs to present the best options. The delivery staff were very time efficient and were able to provide full instruction for operation along with answers for any questions.

She did a tremendous job and helped find the best deal we could .

Was told by the sales rep that the couch we bought came with the pillows that were on it. Even walked the store with the pillows to match a chair. After talking to the manager that wanted to talk me in circles about it and provide me picture proof that the couch doesn’t have pillows on it (which it did last week), I finally had to hang up. Manager made it seem like I was lying and didn’t want to take my word for it. Had to go that far just for him to finally offer accent pillows, but at that point I want nothing to do with this store. I will not be back.

People very gracious and helpful. Ty for a good experience

Lacey was awesome! She helped me find my couches but didn’t pressure me into anything. 10/10 recommend.

All employees are very nice and helpful.

Friendly, very informative. Made a fun experience and environment to get what I was looking for. Will shop there again for sure!

Great experience picking out our bed and delivery was quick and on time!

I just purchased the Leesworth living room set and have not received delivery yet. The Ashley sales staff were very helpful, patient, and kind.

Communication on our delivery was great. Delivery guys were awesome, they were extremely professional and set everything up how and where we wanted it and made sure we were happy with the setup and locations. Absolutely no damage to the furniture or house during delivery. Excellent service!

Excellent service from Tracy. She’s very good at her job.

Completely satisfied. Michele did a great job of helping out!!

I don’t like being followed closely by sales people, this store got the hint and left me to be. When I reached out to Lacey for help she went above and beyond to make sure my needs were met and informed me on protection plans, different delivery options, and made a good personal connection. Will return for future purchases and hope to see she’s still around, recommend looking out for her when shopping at this store, she will take care of you.

Great service. Staff extremely helpful. Nice to experience customer service again.

The delivery was on time and the guys were efficient.

We love our furniture! The delivery was quick and professional.

Julie was amazing to work with.

Associate was very helpful concise very warm welcome was able to get me a good deal and military discount will come again

Julie was super helpful and helped us find exactly what we needed!

movers were very friendly/helpful! great experience

Fast delivery. They were super quick and efficient. Also super polite and friendly.

Greeted as soon as I walked through the door by Coleton H and helped get to what I was looking for. Manager and checkout clerk was very nice and got me in and out! Very happy with the service!

We love our new couch, and everyone at Ashley was so helpful and kind! Would absolutely recommend!

Great sales and delivery. Not as satisfies with the product. Staple hanging out and imperfections in fabric.

Great service and product.

We had such a great experience with Tracy. It felt like shopping with family. She made sure all of my questions were answered and super patient my young kiddos. I purchased a brand new-to-the-showroom-floor sectional and she was eager to learn about it just like I was. Excited for the quick delivery this week!

Trent Burk was amazing at helping me pick out my Bed Set. Very Helpful and made the whole process easy!

The delivery team that brought our queen mattress into our home was very professional and kind. We are looking forward in working with the Ashley team again.

Great service, no issues on a mattress exchange

Great selection great service from start to finish..Highly recommend

Tracy did a excellent job explaining the difference between couches. Very knowledge. Thank you Tracy, see you again soon.

They listened to what we wanted and were patient. Very nice place, busy on Saturday!!!

My sales associate Michele at Ashley's store did an outstanding job in finding the right mattress for our needs. We are looking forward in working with Michele in the future.

Lacie was impressive! Her kindness and friendliness were balanced with professionalism. We will certainly recommend her to others.

We were met at the door by a young man who asked us about our visit and whether or not we had been here before. We had not, and he walked us back to the furniture we were looking for and allowed us to walk around, engaging us in conversation without pressuring us into looking at furniture we were not interested in buying. Once we settled on our purchases he continued to engage us in pleasant conversation while putting together our final purchase price. It wasn’t until after we determined what our choices were that we discovered it was only his 6th day on the job. We never would have known if he had not told us as he was professional, knowledgeable, and supportive of us throughout our entire visit.

Great service! Shopped some sale pieces and received a discount on both. Very nice assistant manager and salespersons!

Punctual, professional and helpful.

Jeremy and Burton were here and gone before the scheduled time. They moved the furniture exactly how I asked. They were both very professional and considerate. Thank you!!

Trent Burk was a great help in finding the perfect sofa for us! He took the time to understand our needs and made the entire process smooth and comfortable. Since I was working with him over the phone, I really appreciated how responsive and attentive he was. Highly recommend his assistance for a hassle-free experience!

Excellent customer service from store to delivery. Worked with Lacey. Very professional and friendly. Definitely will shop at Ashley 21st and Maize store again.

Julie was so extremely informative, helpful and kind. We have been shopping with Ashley for nearly 20 years and they have always taken good care of us.

Tracy was awesome! No pressure at all. Made my decision making easy and comfortable. I will definitely do more business there.

We are previous customers and chose to visit now since our prior experiences had been so good. Not disappointed! Again excellent service in buying our new mattress. There was no rush and extensive explanation to help us make a good choice. And we got same day delivery.

Trent was great and made our purchase easy and quick!

Very friendly and helpful staff.

Loved working with Lacey! She moved multiple chairs around for me all over the store looking for the perfect one for the dining table I picked!

It was great. Tracey was very helpful.

I love Ashley's furniture. I have purchased full bedroom set and recliners over my ten years of doing business with them. Only thing would be nice if you could negotiate on prices a bit, other than that great people and great selections

The delivery guys were very careful and courteous when delivering my new sofa sleeper. The tracking system was very efficient in letting me know when the delivery truck would arrive.

So helpful, So patient, awesome help. Thank you so much Barry.

Tracy was so very helpful helping my parents, who are in their 80’s, pick out some new table chairs- she was very patient and helpful!!

Lacey S. Was the best I've ever seen anywhere! She spent lots of time with me showed me all that I could see to make a good decision. Extremely personable and knowledgeable. I had a fantastic experience!

Great experience! Julie did a great job helping us find new furniture for our den.

Lacey is an angel I appreciate all the help

Pleasant experience. Very nice store. Went for a single end table. It's amazing how many hoops the sales lady had to jump through to get final approval to take our money. We only had to travel 11 miles to pick the item up at the warehouse. I'm glad it was in stock.

Courteous delivery, excellent job keeping me informed as to delivery time.

Very friendly and personalized service. The attention Tracey paid to my needs was extremely kind. I was very specific about the color, price, and size of the chair I needed for my bedroom. I am handicapped and on a fixed income and she hit all the marks. Skylar texted me soon after I returned home to let me know my delivery time this morning and they were on time with my chair. I love my chair and the fact that Ashley furniture worked so nicely with me.

Dee was so helpful in finding us what we needed in our price budget. The entire staff was friendly and we never feel pressured at Ashely

Andrew J. Was amazing. Had the foresight to see what I had previously purchased to match what I was looking for. Found exactly what I needed and saved a lot of time shopping endlessly and maybe still not finding anything. I so appreciate his expertise. Thank you for making these fast and easy.

Andy was very knowledgeable and helpful! He patiently answered all of our questions.

Julie was amazing! She’s got me exactly what I wanted for a great price! Thank you Ashley family

Dee was super helpful and great to work with. Delivery guys were awesome as well

Showed up early, delivered inside promptly.

Dee was SUPER helpful and was able to make it happen!! This is our store and we won't get furniture anywhere else! Thank you too the crew there! The best!!!

The team worked with us to ensure our particular needs were met with dignity and understanding.

Jeremy and his partner did an amazing job navigating the stairs in my house with such a heavy load. Such courteous young men, and very considerate of the purchase, the house, and my floors. Best delivery men!

Quick and extremely nice

I was greeted when i entered. No high pressure sales just an attentive sales lady to my needs. She was extremely knowledgeable! She hit the mark with all the right amount of info and recommendations. It was the most enjoyable shopping experience thanks to her expertise. I am 100% satisfied with my purchases and my plan to meet with her again in a couple days to complete my wish list. Thanks Michele for your great customer service!

I always enjoy shopping Ashley Furniture. And delivery has always efficient and professional!

Great service! Thank you Dee for all of your help and patience! The store is very clean and well laid out. I’m excited for our furniture delivery!

Tracy was so helpful....it was a very relaxing experience. You have beautiful items to chose from

Why do furniture stores insist on following you around like you're going to walk off with a couch? I asked to be left alone to look around because having someone following me makes me anxious. Instead, I was followed around by someone who was about 50 feet behind me and every time I sat down on a couch, they pounced. As a female, being followed by someone in a store makes me nervous. I've had this happen to me at other stores before. This is why I ask to be left alone. I am perfectly capable of finding someone if I need help. Instead, I spent 10 minutes in the store, when I might have spent 30 looking more closely at a couple of couches I found somewhat comfortable. If someone says they would like to shop alone, please respect their decision! Otherwise, the store has a good variety of designs and is nicely set up.

Excellent! Julie was great to work with. She showed us several options including the Temperpedic mattress. We will be back.

Talk about a fantastic, super personalized shopping experience. We came in thinking we knew exactly what we wanted and loved Dee's suggestion for an even better option. Dee was so kind and professional we cannot thank you enough.

My recent shopping experience at Ashley West Wichita was a pleasure. The two delivery men were very kind and respectful in my home and assembled my new table with expertise, knowledge and great teamwork. I'm very pleased.

Great service, knowledgeable sales representative, on time delivery. Nothing but a good experience.

Everything went very smoothly and everyone was so nice.

Tracy was excellent, informative, and very patient with us. We are super excited to receive our new furniture.

Barry Whitt and his crew are exceptional! No pressure, no sleazy sales tactics, just good genuine customer service to ensure you get what you need at a competitive price. Highly recommend!

Great Job! Delivery was quick and efficient. The team was able to maneuver our furniture into place without issue.

Julie at Ashley in west Wichita was wonderful to work with. She had great ideas and helped us pick out furniture for my sister’s new assisted living apartment. The purchase process was simple. We made a few changes to our order and that process was smooth and easy too.

They where very Helpful and made the experience really nice, I will continue to do business with them in the future.

Good selection with very friendly sales people.

Tracy B was amazing! She took the time to show me several different options to create the living room set of my dreams. Furntiture is good quality and cozy! My house looks amazing all my furniture is from Ashley!!

Wonderful experience from a friendly associate at the store to a no pain home delivery and assembly!

Ella made our mattress buying experience painless! She was very knowledgeable and knew the product well. Thank you!

I was immediately greeted by Julie. And she was such a help in me finding furniture for a few rooms. She was very patient and listened to what I was needing. She did not pressure me to make a purchase either. She offered her expertise when asked. She was such a delight so I appreciated her help!

The staff at Ashley's west greeted us at the front door. Very polite and courteous they asked what we were looking for and the team worked together to find us what we wanted. Thank you all for making it easy to shop, until next time. Victor & Elsa Juarez

Everyone is very nice there. I have been very satisfied with every purchase.

Ashley was super helpful and so nice. She helped us find the perfect mattress and was very knowledgeable about the products and deals. If you’re interested in buying furniture, go in and see Ashley at Ashley!

We had sale lady name de she was awesome. Very nice place well welcome. Very nice people there nice to do business there.

Tracy Bailly is AMAZING!! I called another store and spoke to a pushy salesman. I called Tracy and she was spectacular! She listened and went above and beyond. I so appreciate you!! Do not hesitate to see Tracy, she will take care of you!!! Thank you Tracy!

Customer service was great, Julie was super helpful!

Consumers beware, we bought a Tempur pedic mattress from Ashley and received the frame as a “free gift.” Our mattress started to shift and Ashley referred us to complete the warranty through Tempur Pedic. The warranty claim was denied due to the width of the slats not meeting the requirements. These were purchased as a package from Ashley. When we reached out to Ashley, they said they would work with Tempur pedic. Then two weeks later I received a message from Ashley that there were stains on the mattress and that’s why it was denied. They sent me altered photos of our mattress with the mattress protector on. I sent copies of the original photos stating this was fraudulently altered and they said to reach out to Tempur Pedic. It was escalated to Tempur Pedic and they said it was denied because of the slats and to reach out to Ashley furniture. Neither company wants to take accountability for this. I definitely don’t want anyone else to have to go through this horrible experience! It is sad that we were going to spend more money there and now they’ve lost way more business because of their dishonesty.

We had a fantastic time picking out living room furniture and a speciality mattress on 11/2/24!! Ella and Barry were so much fun to work with! They had extensive information and were very knowledgeable about the products that caught our interest. Go visit Ashley Furniture on West 21st St N in Wichita for all your furniture needs. We did and have made some new friends in process!! ❤️

Very accommodating! Ella's was very informative and professional and loved her personality. Thank you for helping us find the right livingroom set.

Dan was very helpful with our sectional purchase. He was fast, efficient and down to earth! Will definitely come back and ask for Dan!

Very friendly and great customer service!

Ella was amazing! Very patient and very knowledgeable about our needs.

Lovely working with you

Shout out to Ella she showed us around the store and helped with any questions. Very friendly made it a super nice and easy experience. Just wanted to add the delivery service was amazing the guys were great the wife and I were super happy thank you

These guys are irrationally patient and great salespeople. They spent four hours across two days helping me decide what to get and it wasn't even that big of a sale. If you're lucky enough to get to work with Ella you'll have a great experience. Buying process was super smooth, delivery was super smooth, and the furniture really do be furniture.

Julie did an amazing job helping us out and was very patient with us since it was our first time in there. Will definitely be coming back for more stuff in the future

I would recommend Ashley Furniture in Maize. Ks to any one looking for Furniture. Tracy was so sweet and helpful. LLP

Tracy from Ashley West was so helpful and patient with me! Highly recommend this store!

Sales staff was very helpful. Ella was friendly and willing to answer questions or find answers to more complex questions. Overall a good experience. Thank you Ella.

We found excellent furniture at the Ashley Furniture Store. Our salesperson, Andy, was excellent as well. He was thorough and knowledgeable without a high pressure sales pitch.

Dee was very helpful and a joy to work with!

We had a good experience. Caden helped with any questions we had. The managers checked in and were friendly and helpful also.

Tracy was so sweet! Very professional and helpful! She was great at helping me find what I was looking for!

We were greeted very nicely by Caden as soon as we walked in! He showed us exactly what we asked for, provided all the details and answered any questions I had. A great help!

This is my second time in the past six years I have stepped into Ashley home furniture. I receive superb service every time. Ella and Barry assisted me this time. They are knowledgeable, friendly, and listen to your wants. I’ve found my forever furniture store. Thank you two for making a rather difficult situation lively and entertaining!

We had a great experience at Ashley furniture. Our sales lady Dee was great and very knowledgeable.

If you’re considering new furniture-GO SEE TRACY! She was incredible to work with and answered all of my questions with ease. I enjoyed conversing with her while we shopped furniture! This was, hands down, the best shopping experience I’ve ever had at a furniture store!

Even though I was indecisive about what to get, Caden was patient with me. He helped me choose a sofa best suited for my living room. Caden is your go-to guy at this location. I highly recommend this establishment!

Terrific service! Helped me find the perfect set for my home!

Caden was awesome, very friendly and knowledgeable and we came at just the right time and were able to save BIG! Overall great experience, we'll be back for sure...we almost always shop Ashley. 🥰

Cadence was a great salesman to work with. He had a knowledge of each piece of furniture I looked at, was very polite . A nd followed up with me the next day. I bought the chair and am very pleased with it.

Very friendly. Listened to what I was looking for and helped me coordinate colors for area rugs with furniture! I will be back!! Update. We got our delivery it was great, but two of the rugs were the wrong ones. Hoping to be able to exchange them for right ones.

We have a weirdly shaped house and have furniture upstairs, on the mainfloor and in the basement. Sometimes logistics of how to get pieces into place have been tricky, but the movers have all come up with quick ideas to get pieces moved into place with no damage to the home or furniture. Would recommend Ashley everytime.

I had a great time w/Barry the manager. He took care of me after there was a mishap w/my delivery. Barry is really good at what he does!

JULIE IS AWESOME! My mother in law and I were on the hunt for a dining room table and upon entering the premises found THE one. Julie came and helped us right away. She made us feel right at home during the whole experience! Thank you Julie!!

Caden was so helpful and patient. We were shopping for our church’s Gathering Room and we went to other stores and then came back to make our order and he even was able to beat the prices from another store.

Best prices we have found and very good delivery service.

Caden at Ashley furniture was super helpful and patient. Great selection and it was so easy

Highly recommend Caden Courter as your sales agent! He was incredibly helpful, polite, friendly, and not pushy at all. I had a wonderful and fun experience running around with Caden!

Caden did an awesome job and was very patient with us!

Caden was wonderful in assisting with multiple needs. Very accommodating and customer focused!

The staff was outstanding. They were friendly, knowledgeable and took the time to ensure we were happy with our purchases and the products.

Nice furniture Good price. Excellent delivery and setup

Caden helped us find the office furniture we wanted and with the selection. Excellent experience and thanks for the help Caden!

Caden was very helpful while I was trying to decide on my purchase. He answered any questions that I had; the transaction process was smooth and painless. Highly recommend Ashley HomeStore.

Caden was super nice! And helped us find the perfect dresser!

Caden C was amazing! He went in detail on everything I was looking at. Barry also with his assistance won me over. They are amazing at what they do!

Very helpful young man. Made sure to allow me plenty of time to make a decision

Caden was very knowledgeable and provided us with a very positive purchasing experience.

When I first walk into the store, there was a group of sale associates standing in front but no one asked us if we needed help. 2 minutes later Caden, one of the sales rep, helped us. He showed us multiple couches that was the style we described. He even moved some table around to help us better visualize the whole set. Overall, a very professional young gentleman! Go to him if you need anything

Our salesman, Caden, helped us through the whole process and was open about everything stock wise. Very well informed about his product.

Bought a recliner to go with our sectional. Caden Courter is the guy to go see to get you set up!!!

Caden was great to work with. He was patient and kind. If he didn't know an answer he did not hesitate to ask for assistance. He wasn't pushy at all. We will work with him again.

Kandee B was very pleasant to work with, she listened well to what I was looking for. She was professional, knowledgeable and helpful.

Ashley did an amazing job today they worked with us got me what my wife and I needed!! I would recommend to anyone and everyone.

Came into ashley to get some new furniture on a budget. They helped me get everything I needed and helped me with the financing. Prices were good and the customer service was outstanding. I will be going back

We purchased an outdoor furniture set from Ashley. Our sales person was Caden Courter. He’d did a great job. He knew his product very well and was able to provide me with additional information quickly when I requested it. He was very positive, polite and prepared to answer our questions and to address our needs. A very good experience.

Great store with great associates! We had a small misunderstanding on an item there and they did a great job helping us out and resolving our issue:) the prices are very reasonable and the product has great quality. Over all very friendly staff making an easy shopping experience.

I recently visited Ashley Furniture and had an outstanding experience! From the moment I walked in, the atmosphere was welcoming and the staff was incredibly friendly. I want to give special kudos to Caden C for going above and beyond to ensure everything was perfect. Caden C was attentive, professional, and exceptionally knowledgeable. They took the time to answer all my questions and made sure I felt completely at ease. We left very happy with our experience!

The shopping experience was wonderful. The delivery of the chair was excellent as well.

Caden was very helpful, knowledgeable, and answered any questions we had. He pointed us in the right direction for what we needed! He did great!

We have purchased many pieces from Ashley over the years, and have never been disappointed. Everything has always been of the best quality. Payton was so great in helping us choose our latest piece. Highly recommend.

They were very helpful. Sarah was very helpful and patientwith us. Awesome job. Barry did awesome explaining certain things. Diffently will go back. Thanks to the staff at Wichita West.

Caden was awesome. Helped us find exactly what we wanted.

Was shopping for a new couch, Michelle was excellent in listening to what I wanted and showed me the perfect sofa I was looking for.

I have bought most of my furniture with Ashley Furniture. I was in need of a couch. Caden was helpful and found one for us quick.

Caden was a fantastic and very helpful person to work with. We will definitely go back to him at Ashley Furniture

Very nice and chatty salesgirl...

Always super friendly and helpful, Caden helped us get a new mattress for our daughter and made the entire experience very enjoyable. He was knowledgeable about the products and even showed us a couple mattresses for when we are ready to upgrade ours.

Caden was an awesome young man of 19 years old who helped us order our custom sectional. Even though they didn’t have any pieces of that model on display, he was able to show us better pictures of the upholstery. This helped us make our decision. He was so genuine and polite, even when we went past closing time. Caden is an asset to the Ashley West team. The manager even came to check that we were ok. Love Ashley’s quality. We are replacing a nearly 17 year old Ashley sectional and loveseat we gave to our daughter when she moved out. It is still in great condition too! We will definitely be back soon for more furniture upgrades.

Very helpful, but not pushy. Had a great experience with Payton and found exactly what I wanted

Had a wonderful experience today at Ashley West thanks to Caden Courter! My daughter has outgrown her current furniture in her bedroom, so we stopped in to see what we could find to give her a more mature set. Caden was helpful, and had an understanding of what my daughter may want vs what I should be spending. He directed her straight to what was on sale and what he thought she might like. She did a mix and match, but Caden did a great job helping her find a good mix that still matches enough to not look out of place! So thankful for him and all of his help. Also, thank you for entertaining my kiddo during all of that. She had a lot of fun! Love this location, and highly recommend them! Ask for Caden :)

Tracy was phenomenal! We went in looking to buy a new mattress set for my 90 year old Grandmother. Tracy was patient, kind, and very knowledgeable. She even came back another day on her day off to help us. Highly recommend Ashley Furniture and working with her!

Barry and Dee were so patient with me. I had placed my order and had to cancel it all and pick other furniture. They never hassled me about it. Instead, they helped me find what was right for me. Great customer service.

Sarah was extremely helpful. If you need furniture she’s your girl

Great place

Salesman was the best I have ever dealt with. Super nice, personable and very helpful

Caden was super friendly, patient, gracious and funny. He certainly knows his stuff. He showed me lots of options. I found what I wanted and am so pleased. Will recommend both Ashley Furniture and Caden. Thank you!

Wonderful help finding exactly what was needed.

Sarah was very helpful and I really appreciated her

The sales staff was very nice and knowledgeable. We appreciated them letting us look at furniture instead of bugging us constantly. We did buy our furniture here.

Quality furniture at a great price! My salesperson Dee and customer service were the best. I'll definitely shop there in the future.

My sales representative Caden was awesome and very knowledgeable with everything I needed. Thanks 😊. West store was very clean and nice 🙂

Great customer service by Dee at West until the moment I signed. Then she disappeared without a thank you or goodbye. There has been no follow up or touch base on delivery. Very disappointing at the level of fake customer service.

Dee was so nice and helpful! We were in a time crunch and she accommodated all our questions setting us up to come back in and make quick purchase.

Tracy was helpful and friendly!

At first the delivery was delayed but they moved ahead of schedule — they were professional and moved with the quickness!

Caden was friendly and very helpful with the whole process and was able to help us find bar stools, bed frame and mattress.

Very helpful, and very patient

Great furniture, great price, great service.

Berry P was such a great help to us getting my daughters first big girl bed. The first one, unfortunately, was discontinued. But he found us an almost identical one. Highly professional and fast. Will definitely be coming back for my son's first bed.

Dee was awesome in helping us find exactly what we were looking for-dining set and sofa. Her patience, kindness and professionalism are the best we have experienced since moving to new state/city. Ashley has such a large assortment one can’t leave empty handed, especially with Dee and the front desk personnel. 5 stars

Tracey was very helpful.

Surprisingly large furniture gallery with lots of displays to help with ideas. Shopped for a mattress and Caden was really helpful. We didn’t know much about mattress shopping and he met us where we were at in the process with minimal pressure and plenty of options! Certainly worth checking out with their helpful staff.

Caden was a great help. He knows his business and sold us two recliners. Pat

The sales lady was knowledgeable and patient to answer any questions..she was very pleasant to deal with and we appreciated her low key approach.

Great furniture store! Employees are very friendly and knowledgeable willing to help with any questions or concerns. Caden was very helpful - thanks guys!

I appreciated all the staff. They were all so kind and patient during the process. A huge thanks to Barry Park and Barry W as well as Scott for all the help you provided. I felt like everyone went out of their way to be kind. Will definitely be buying from Ashley Furniture again!

We were greeted by Andy as soon as we walked through the door. We found him to be helpful and knowledgeable about the furniture we looked at. He clearly enjoys his work at Ashley a furniture in West Wichita, as well as working and communicating well with customers. We appreciated and even enjoyed our time shopping for a sofa and loveseat. Thank you, Andy! The Ladwigs

Andy was very personable and not pushy at all! He listened to what we wanted and then adjusted what he was showing us based on the feedback we gave him. 10/10 to you Andy (from toy story)!

Very helpful and friendly. Made sure we got what we’re looking for in a new bed and more. Ask for Payton she’ll get you taken care of.

My wife and I came in shopping for a new bedroom set as a present to ourselves for our anniversary and Dee made us feel right at home. She was very kind and had no issue with me giving every single mattress for a test ride LOL It was difficult to find one that would fit me due to the fact I have a hurt back due to an old sports injury. She was patient and entertained my yapping about my kids and grandkids LOL she treated us like family and we found the right mattress and I never knew I could sleep without pain. She taught us about how a pillow affects your neck and back, NEWS TO ME LOL, and we ended up making our decision not feeling pressured or anything . Highly recommend seeing her and we will be again!

I went in to buy a couch specific for holding up well in a home daycare. I needed one small enough that it wouldn’t take up too much space and take away from our play area. Dee worked with me measuring and finding the right fabric, color, and size to fit my needs. She was very knowledgeable and professional. She also knew when to let me walk around and discover on my own. Pushy sales people will push away my business. She had the perfect balance of guiding me yet letting me explore my options. I will certainly return and ask Dee to help with my future furniture needs.

Dee has helped us every time we’ve gone in to the 21st and Maize Ashley store. She’s very knowledgeable, helped us make our selections and is great to work with! We always know we can count on her to help us find what we need!

Dee is one of the best! She is not only very knowledgeable, she treats you like family!

So impressed with the service, Dee helped me pick out furniture for three rooms and went above and beyond helping me select the best furniture for my spaces. I will be going back for future purchases!

My fiancé and I came in to look for a new dining room table. We were helped by Dee and she was amazing! We ended up walking out with a new table and bed. She answered every question we had and was very patient with us. If you do not know where to start on furniture shopping, I would highly recommend her. She is very knowledgeable and she will help you every step of the way from figuring out what you like to delivery. They also have great prices and the reason we came out with more furniture!

Very pleased with the purchase everyone was so helpful

Staff is great and store looks beautiful!

Sarah did amazing! She got know a little about us and helped find what we needed at a great price. Thanks to her and her district manager, we now have enough seating space for our entire family.

Everyone at Ashley was so great to work with! Andrew and Barry were very patient to deal with all our questions and super helpful to get us what we hoped for while preventing regrets down the road. And when it was delivered, the team bringing in the furniture cared for it like it was their own. Totally recommend Ashley Furniture!

Very knowledgeable and no pressure to buy!! Great prices!

We worked with Caden today to purchase several furniture items. He was very knowledgeable and helpful! He helped me get the best deals! We were able to get everything I was looking for and it was all in stock. Go see him for a stress free furniture shopping experience!

Barry was extremely helpful and was made our whole experience super easy and simple

I love Ashley Home Furniture. Michele always takes excellent care of me and has been my go to for all my furniture needs for years. Great quality. Great prices and I can not thank Michele enough for the attention and help she provides us when we’re shopping.

When I came in I was on a time crunch and Payton listened to exactly what I was looking for and was able to get a couch under 20 minutes

Andy and Barry took great care of us! Answered all our questions. Allowed us time to think and decide between all our choices. Great customer service! Great experience. Highly recommend. Will definitely return!

Both Barry’s helped me with finding a couch and mattress. They were so kind and attentive throughout the entire process. They showed me so many different options and always kept my budget in mind. Thank you!!!

Tracy was very helpful and prices were right for our budget!

Very helpful people and really nice furniture. Would highly recommend.

Caden helped us find the perfect bed in our price range. He was knowledgeable on the products, super friendly, helpful and very professional.

Very knowledgeable , seem to genuinely care. LOVE my purchase and am impressed with the warranty, customer service that comes with it. Caden was a day brightener.

Store is very clean, & Sarah Holder the sales associate was very polite. But, mostly the loveseat we purchased was extremely comfortable. Great place & great service.

We weren't pressured into buying anything outside our price range and ended up getting a couch we absolutely love!

My husband and I bought a table with the help of Tracy, and she went above and beyond for us! She is so personable with her customers and worked to get us the best deals! We loved our experience at Ashley!

My husband and I were in search of a new dining set. After checking several other stores, Barry helped us find the perfect one in just 30 minutes! He was very professional and made sure we were 100% in love with our selection before purchasing. I highly recommend this store and all the employees if you want a great shopping experience!

Barry met us right away. When we told him what we were looking for in a couch he was honest and offered a backup plan using their protection plan. When we got to the dining table he made sure we sat at the options and once we made a choice he walked us through everything. Want to work with him again.

We were greeted with friendly professionalism by the staff the moment we entered the store. They went above and beyond to suit me with the perfect headboard and lamps that we were needing.

Thank you for your professionalism and curduis attention to our needs. Thank you from.the Rains family!

Barry was fantastic! He was super helpful with giving us ideas and many options. We highly recommend going to Barry if you want any kind of furniture.

Our experience was pos

Very nice and helpful. Great prices. They work as a team. No pressure.

Andy and the rest of the staff were amazing and so helpful with all the questions we asked. 10/10 service. Will definitely be back to order more furniture in the future!

The shopping at Ashley. Everyone is so friendly 😀

Dee was awesome to work with, she took great care of us.

Payton B (sales )and Barry W (manager) were both very helpful and knowledgeable about products in the store that would work for us. Great experience! 😊 if you are looking for new furniture, this is your one stop!!

Caden was awesome in helping me to find what I wanted. They were also helpful when wanting to change my delivery

We were helped by Caden. What a pleasure we had. He was very knowledgeable of the furniture and the programs to help us get the beat deal and the post sale with delivery and how to use the 5 year maintenance plan. I was very happy we stopped in today. Purchased our whole new living room set today!

I stopped by Ashley furniture to get an idea of some queen bedroom sets and mattresses. I ended up buying a great Tempurpedic mattress and base. Caden showed me many different bedroom options. He was knowledgeable and answered my questions. He assisted me in trying out several mattresses before I found the best option for me. He is courteous, helpful, shows you exactly what you ask to see, and takes as much time as you need. I would recommend Ashley Furniture to buy from and Caden as a salesperson. Great experience.

Very helpful. Not pushing me to buy what I don't want. Respected my choices. Very nice people. I recommend Dee to help you!! She's at the New Market Square location in Wichita, Kansas.

Great experience shopping here! Payton is super nice and patient with helping me to find my perfect furniture. Highly recommend!

Caden was very helpful and patient with me, even after finding out I was not going to be purchasing at that moment, he still treated me very kind. Ashley furniture story is very fortunate to have a employee like Caden

Caden was super friendly and very helpful! While shopping for some furniture for my daughter, he made me feel so welcomed into the store. I will definitely look for him if we decide to go back to shop more. Thanks so much, Caden!

Andy was awesome! Very Knowledgeable!

We had a very positive experience at this Ashley’s. Found exactly what we were looking for. Barry our sales associate was very helpful. Overall very pleased and would highly recommend!

With our browsing experience at Ashley West in Wichita, we found Tracy Bailey to be sincerely attentive and helpful. She’s a top notch sales representative for Ashley! Ask for her if you’re furniture shopping.

We purchased a new sectional and bed frame. Caden was very knowledgeable and helpful and made the process easy and quick. Definitely going back for future furniture purchases.

Great service & support. Patience with us and not pushy. Breath of fresh air. Recommend Payton for expertise

Barry was an sales manager, very helpful and friendly!

Caden was so amazing he need a raise for sure

We appreciated Barry and how he took the time to set up a time with us that worked best for us and throughly went over options and the best deals. Totally recommend him when looking for any type of furniture especially with his knowledge and expertise!

The salesperson Andrew was just the right person to help me with my order of the zero wall recliner. He should be commend on A great job thank you Andrew and thank you Ashley.

Caden was so helpful and kind! He was not pushy but was knowledgeable and helped me find what we were looking for!

Great experience!!

Great service from start to finish. The sales team at Ashley West is very helpful and a pleasure to work with. Delivery was on time with a call in advance. The delivery techs were friendly, professional and very careful. I love my new dressers!

Caden was very friendly and helpful. Did not have what I was looking for but is going to try to search for it and get back with me

Very professional and helped me over a couple of weeks get exactly what I needed!

The salesman Barry was the reason I chose to buy my sofa and recliner from Ashley. He went through and explained everything about the furniture and warranty. Will definitely do business with Ashley. The employees that I met were all very friendly and helpful.

My experience with Payton was great . Love my new sofa and the gentleman who delivered my sofa was nice and efficient.

Caden went the extra mile to help me find what I needed in the design and selection of seating for a home theater.

Payton was very helpful and patient! Thank you so much!!

Love my new furniture! Staff was friendly and helpful!

Great, friendly service!

Very clean store and friendly staff

Caden was extremely helpful and easy to work with. I would definitely recommend.

Great experience!

I have been so impressed with this store! I have their furniture in every room of my house. I usually get the furniture protection as well and it's worth it. I have an end table that I spilled fingernail polish remover on which took off the finish in a small area... and the insurance company told me to keep while they also gave me a brand new one. I had a sofa for close to five years when my granddaughters were bouncing on it roughly and made something come loose. Once again the insurance company told me to keep the sofa and that they would send me a check for slightly less than purchase price, replace it with the same sofa, or give me a reselection credit in the store for the amount I paid for the item. That's the kind of customer service that means a lot. I will continue to purchase my household items there. I love the selection and the staff are very kind and easy-going. I will add that people putting bad reviews probably aren't buying the highest quality items. Just like all stores, there are levels of quality. If you're looking for the cheapest price tag, you'll probably end up with subpar craftsmanship. Ashley carries low, middle, and high quality items. I've always went with the middle and high end items and have never been disappointed.

Caden was super helpful and very knowledgeable 10/10 recommend!!!

Went in today to find an entry table, and Caden helped us find it within a few minutes! He listened to us and directed us to exactly what we were searching for. He also asked us great questions to dig deeper into our needs! Thanks Caden!!

Andy and the whole staff was fantastic. He greeted us the moment we walked in with a smile. He was very informative and answered every question we had. His customer service was by far some of the best I have encountered on my move here to the area. I would 100% recommend choosing this store and asking for Andy!

Wonderful experience! I had done prior research on the Ashley website of what I wanted and the sales staff was courteous and knowledgeable. Had a new matress and adjustable base ordered within about 30 minutes!

Dee at the west store is professional, knowledgeable and tuned in to what you are looking to create for your home space. I highly recommend you ask for her upon walking into the store! She will take great care of you!

First time furniture shopping since moving out on my own, had great help and even helped schedule delivery time for me

Caden was very helpful and patient with me. I was very happy with my experience!

Loved working with Caden! He was so helpful!

Caden was our salesman. He was just fantastic. Very easy to communicate and connect with. He answered all of our questions we had and helped us lay out all of our options! Great experience.

Highly recommend asking for Michele! She is very knowledgeable and gave us space when we needed it. Also has a great attention to detail and knows how to make different pieces working together.

Great team to work with! Everybody there is knowledgeable and helped me find exactly what I needed. The delivery team did an amazing job as well! 10/10 recommend

Payton the sells representative was very knowledgeable and kind, I went in to buy furniture for my mom, And was very courteous and kind to her exceeded all expectations of Peyton we stay in the Navy bravo Zulu to her and her staff

This store has a great selection room of furniture for all rooms! We had an amazing gal named Peyton helping us. She was so patient as I had to ho back and forth trying furniture multiple times. It was an awesome experience snd we will ship there again! We purchased a 3 piece living room set and rug along with a new mattress!

Peyton is very good she's awesome she helped us and we appreciated her help thank you

Caleb is knowledgeable, helpful but not pushy.

Ashley West was a very comfortable location. I was looking for a number of pieces and found so many options I was delighted with the choices I found. The sales personnel were very helpful and considerate. Overall it was an enjoyable experience.

Caleb was our salesman. Honestly it didn't even feel like he was a salesman, he was so nice and patient not just with me but with my kids too. It just felt like I was talking to a friend about getting a table and he was telling me how great his is. 10/10

Great customer service and on time great products as well.

I was lied to by customer service—changed all of my plans accordingly to what they told me! Then as I am checking out nothing was what was told to me! Now they are saying oops, the customer service had done some investigating and they were wrong! I bought my entire house of furniture. I understand the quality is not the greatest so I had bought the warranty. Being treated like this was my worst shopping experience in my life. In fact the manager most certainly has very little people skills and I imagine he will not last long in this role. Instead of trying to resolve , he simply walked away—didn’t even apologize.

Our sales person, Payton was amazing & very helpful. We will definitely go back.

We were looking for pictures and decor. Found a huge beautiful picture at closing time it was delivered to our home. The young man who delivered it was very pleasant and patient as I opened the box to make sure the picture was not damaged. I appreciated his kindness and he did not make me feel like as if I was causing him to be delayed.

Caden was so helpful. Great customer service at a great store!

Payton knew exactly what to show me by asking the right questions.

Had a couple pieces of furniture damaged during the delivery process but customer service responded very quickly and had my pieces replaced in as little as 2 days!

The young man that helped us was awesome!! Thank you Lucas 😊

Caleb was extremely helpful and kind. Highly recommend using him as your sales associate!

Great value and services

We have always had great customer service with Ashley Furniture! I also love the no interest payment plan and drop deliveries!

Had a great experience you are the best

Caleb was outstanding. He was courteous, helpful, and really listened to what we were looking for and found it. We had gone to several others but were very unhappy with either the deal ( trying to say it was only for the day) or the salesperson that was just rude. Caleb went well above and beyond helping us and we really appreciated it. Thank you Caleb Campbell.

Easy to work with! Allowed us to shop on our own and gave us time to make a decision. Will shop there again.

Amazing customer service!

Caden and the folks at Ashley were top notch. Had a weird situation that needed a lot of attention and Caden took great care to think outside the box and get me what I needed. Couldn’t be happier with my experience. Will be back!

Dee was so very accommodating and gave us plenty of time to choose. Breck also was such a great help with delivery set up

We will definitely be buying from this store again.

Payton was delightful to work with and we got some great pieces!

Andy is so super friendly & great to work with!

The best person to help me out to pretty much put together every room of my house I just bought!!!! Definitely need to shop here!!!

After visiting another furniture store, I went to Ashley Furniture and found exactly what I was looking for. I needed 2 of the same recliner and Ashley Furniture had both in stock saving me a wait time of 6-8 weeks to special order 2. The sales person was courteous and knowledgeable! I will shop here again!

Caleb and the young lady at the counter Let me breathe, and did not push anything on me. So much so that when I came back after making a decision, I asked for him specifically.

Payton and the team were great and the store is beautiful.

Andy was awesome and so helpful!

Amazing experience and customer service! 21st and Maize has great hard working sales associates!

I had a great experience with all my questions answered! I was in and out in less than an hour and got the chair I was looking for!

Great service both in store and delivery!

Fast and no pressure. The saleswoman Payton was super nice. I’d ask for her if you go in.

Caleb was a great salesman. He gave us space when we needed it and answered all of our questions. I would definitely recommend Ashley Furniture and Caleb!

We had a great experience with Dee at Ashley Furniture on West 21st. We purchased a sofa and loveseat with her help. She was friendly, knowledgeable, and not at all pushy. Dee explained everything including the optional protection plan. We can't wait to get our new furniture-it will be delivered and set up in about a week!

Great experience and no pressure sales from Caleb. Highly recommend he and the rest of the staff at Ashley West

The staff was extremely helpful and polite!!!

Very patient with us as we took a while to find what we wanted. Also vwey pleasant sales reps.

My husband and I are repeat Ashley Furniture customers. Michele is wonderful & we couldn’t say enough great things about her. But tonight she was busy as we wondered around. Andy was helpful with questions but Ethan F ultimately was available when we were ready. Ethan was patient and very helpful. A really great experience again. We’ll be back!

Payton was excellent in helping me find a couch that would work for my set up!

Dee did a great job in helping us through the process of selecting furniture for our new home!

The staff was very knowledgeable and quick with answers we had. We had our young children with us and they were very patient and kind.

Everything was easy. My salesperson was just outstanding. I was informed of all the deals and furniture options, warranty options, payment options and guarantees.

We looked at several different items & settled on an End Table & Coffee Table. There was 2 chairs we will probably go back & get. Payton was very knowledgeable and engaging about the items we were interested in. She is a great asset in my opinion.

Bailey was terrific. We are over analyzers with a small kitchen so making a decision was tough. She asked great questions and did not give up 😊

Bailey is great to work with

Stopped in looking for a new mattress. We were assisted by Bailey who was very helpful at helping us understand what they had to offer. They had a nice selection to choose from and we were able to find a mattress that we liked.

Lucas the the salesman was great, he was patient and knowledgeable about all the different items, Ashley was great place to shop.

Sale team was amazing and check out was fast and easy. Enjoyed our time shopping. Thank you!

Great experience with Andy at Ashley. He did a great job finding exactly what we wanted and was great to work with! Ask for Andy!

Great sales people and selection. Best in Wichita out of all other furniture stores

Excellent service and experience. Andy was super helpful and went above and beyond to get my delivery arranged.

Andy at Ashley West was so helpful! Very kind and knowledgeable, and helped us find exactly what we were looking for.

Payton searched until she found what I was looking for. In and out quickly

Such a pleasant experience and Dee was very helpful with everything I am looking for in the way of bedroom furniture and mattress choices.

Payton was very friendly and helped me get the office chair I needed

Michele B, was awesome to work with, very patient and thorough.

Lucas came up to me and I told him exactly what I needed and I had such a great experience. He didn't push me, very laid back and I can seriously say that I'd go back and work with him on anything else id wanna purchase😊

Highly recommend! Kimberly was very helpful and worked hard to make sure we had everything we needed.

New what I wanted and got it done hassle free, Kimberly was fantastic. Will continue doing business there, no question.

Customer service was great! Employees were very knowledgeable and friendly.

Very helpful and great prices !!

They were amazing to work with and had our furniture ready for us with frequent updates. By far one of the best furniture experiences I’ve had and they made it so easy.

Very nice!