Ashley Store Wichita, KS

We were met at the door by a young man who asked us about our visit and whether or not we had been here before. We had not, and he walked us back to the furniture we were looking for and allowed us to walk around, engaging us in conversation without pressuring us into looking at furniture we were not interested in buying. Once we settled on our purchases he continued to engage us in pleasant conversation while putting together our final purchase price. It wasn’t until after we determined what our choices were that we discovered it was only his 6th day on the job. We never would have known if he had not told us as he was professional, knowledgeable, and supportive of us throughout our entire visit.

Great service! Shopped some sale pieces and received a discount on both. Very nice assistant manager and salespersons!

Punctual, professional and helpful.

Jeremy and Burton were here and gone before the scheduled time. They moved the furniture exactly how I asked. They were both very professional and considerate. Thank you!!

Trent Burk was a great help in finding the perfect sofa for us! He took the time to understand our needs and made the entire process smooth and comfortable. Since I was working with him over the phone, I really appreciated how responsive and attentive he was. Highly recommend his assistance for a hassle-free experience!

Employed at 21st and Maize were wonderful to work with. They were very patient and helpful.

Excellent customer service from store to delivery. Worked with Lacey. Very professional and friendly. Definitely will shop at Ashley 21st and Maize store again.

Julie was so extremely informative, helpful and kind. We have been shopping with Ashley for nearly 20 years and they have always taken good care of us.

Tracy was awesome! No pressure at all. Made my decision making easy and comfortable. I will definitely do more business there.

We are previous customers and chose to visit now since our prior experiences had been so good. Not disappointed! Again excellent service in buying our new mattress. There was no rush and extensive explanation to help us make a good choice. And we got same day delivery.

Trent was great and made our purchase easy and quick!

Very friendly and helpful staff.

Loved working with Lacey! She moved multiple chairs around for me all over the store looking for the perfect one for the dining table I picked!

It was great. Tracey was very helpful.

I love Ashley's furniture. I have purchased full bedroom set and recliners over my ten years of doing business with them. Only thing would be nice if you could negotiate on prices a bit, other than that great people and great selections

The delivery guys were very careful and courteous when delivering my new sofa sleeper. The tracking system was very efficient in letting me know when the delivery truck would arrive.

So helpful, So patient, awesome help. Thank you so much Barry.

Tracy was so very helpful helping my parents, who are in their 80’s, pick out some new table chairs- she was very patient and helpful!!

Lacey S. Was the best I've ever seen anywhere! She spent lots of time with me showed me all that I could see to make a good decision. Extremely personable and knowledgeable. I had a fantastic experience!

Great experience! Julie did a great job helping us find new furniture for our den.

Lacey is an angel I appreciate all the help

Pleasant experience. Very nice store. Went for a single end table. It's amazing how many hoops the sales lady had to jump through to get final approval to take our money. We only had to travel 11 miles to pick the item up at the warehouse. I'm glad it was in stock.

Courteous delivery, excellent job keeping me informed as to delivery time.

Very friendly and personalized service. The attention Tracey paid to my needs was extremely kind. I was very specific about the color, price, and size of the chair I needed for my bedroom. I am handicapped and on a fixed income and she hit all the marks. Skylar texted me soon after I returned home to let me know my delivery time this morning and they were on time with my chair. I love my chair and the fact that Ashley furniture worked so nicely with me.

Dee was so helpful in finding us what we needed in our price budget. The entire staff was friendly and we never feel pressured at Ashely

Andrew J. Was amazing. Had the foresight to see what I had previously purchased to match what I was looking for. Found exactly what I needed and saved a lot of time shopping endlessly and maybe still not finding anything. I so appreciate his expertise. Thank you for making these fast and easy.

Andy was very knowledgeable and helpful! He patiently answered all of our questions.

Julie was amazing! She’s got me exactly what I wanted for a great price! Thank you Ashley family

Dee was super helpful and great to work with. Delivery guys were awesome as well

Showed up early, delivered inside promptly.

Dee was SUPER helpful and was able to make it happen!! This is our store and we won't get furniture anywhere else! Thank you too the crew there! The best!!!

The team worked with us to ensure our particular needs were met with dignity and understanding.

Jeremy and his partner did an amazing job navigating the stairs in my house with such a heavy load. Such courteous young men, and very considerate of the purchase, the house, and my floors. Best delivery men!

Quick and extremely nice

I was greeted when i entered. No high pressure sales just an attentive sales lady to my needs. She was extremely knowledgeable! She hit the mark with all the right amount of info and recommendations. It was the most enjoyable shopping experience thanks to her expertise. I am 100% satisfied with my purchases and my plan to meet with her again in a couple days to complete my wish list. Thanks Michele for your great customer service!

I always enjoy shopping Ashley Furniture. And delivery has always efficient and professional!

Great service! Thank you Dee for all of your help and patience! The store is very clean and well laid out. I’m excited for our furniture delivery!

Tracy was so helpful....it was a very relaxing experience. You have beautiful items to chose from

Why do furniture stores insist on following you around like you're going to walk off with a couch? I asked to be left alone to look around because having someone following me makes me anxious. Instead, I was followed around by someone who was about 50 feet behind me and every time I sat down on a couch, they pounced. As a female, being followed by someone in a store makes me nervous. I've had this happen to me at other stores before. This is why I ask to be left alone. I am perfectly capable of finding someone if I need help. Instead, I spent 10 minutes in the store, when I might have spent 30 looking more closely at a couple of couches I found somewhat comfortable. If someone says they would like to shop alone, please respect their decision! Otherwise, the store has a good variety of designs and is nicely set up.

Excellent! Julie was great to work with. She showed us several options including the Temperpedic mattress. We will be back.

Talk about a fantastic, super personalized shopping experience. We came in thinking we knew exactly what we wanted and loved Dee's suggestion for an even better option. Dee was so kind and professional we cannot thank you enough.

My recent shopping experience at Ashley West Wichita was a pleasure. The two delivery men were very kind and respectful in my home and assembled my new table with expertise, knowledge and great teamwork. I'm very pleased.

Great service, knowledgeable sales representative, on time delivery. Nothing but a good experience.

Everything went very smoothly and everyone was so nice.

Tracy was excellent, informative, and very patient with us. We are super excited to receive our new furniture.

Barry Whitt and his crew are exceptional! No pressure, no sleazy sales tactics, just good genuine customer service to ensure you get what you need at a competitive price. Highly recommend!

Great Job! Delivery was quick and efficient. The team was able to maneuver our furniture into place without issue.

Julie at Ashley in west Wichita was wonderful to work with. She had great ideas and helped us pick out furniture for my sister’s new assisted living apartment. The purchase process was simple. We made a few changes to our order and that process was smooth and easy too.

They where very Helpful and made the experience really nice, I will continue to do business with them in the future.

Good selection with very friendly sales people.

Tracy B was amazing! She took the time to show me several different options to create the living room set of my dreams. Furntiture is good quality and cozy! My house looks amazing all my furniture is from Ashley!!

Wonderful experience from a friendly associate at the store to a no pain home delivery and assembly!

Ella made our mattress buying experience painless! She was very knowledgeable and knew the product well. Thank you!

I was immediately greeted by Julie. And she was such a help in me finding furniture for a few rooms. She was very patient and listened to what I was needing. She did not pressure me to make a purchase either. She offered her expertise when asked. She was such a delight so I appreciated her help!

The staff at Ashley's west greeted us at the front door. Very polite and courteous they asked what we were looking for and the team worked together to find us what we wanted. Thank you all for making it easy to shop, until next time. Victor & Elsa Juarez

Everyone is very nice there. I have been very satisfied with every purchase.

Ashley was super helpful and so nice. She helped us find the perfect mattress and was very knowledgeable about the products and deals. If you’re interested in buying furniture, go in and see Ashley at Ashley!

We had sale lady name de she was awesome. Very nice place well welcome. Very nice people there nice to do business there.

Tracy Bailly is AMAZING!! I called another store and spoke to a pushy salesman. I called Tracy and she was spectacular! She listened and went above and beyond. I so appreciate you!! Do not hesitate to see Tracy, she will take care of you!!! Thank you Tracy!

Customer service was great, Julie was super helpful!

Consumers beware, we bought a Tempur pedic mattress from Ashley and received the frame as a “free gift.” Our mattress started to shift and Ashley referred us to complete the warranty through Tempur Pedic. The warranty claim was denied due to the width of the slats not meeting the requirements. These were purchased as a package from Ashley. When we reached out to Ashley, they said they would work with Tempur pedic. Then two weeks later I received a message from Ashley that there were stains on the mattress and that’s why it was denied. They sent me altered photos of our mattress with the mattress protector on. I sent copies of the original photos stating this was fraudulently altered and they said to reach out to Tempur Pedic. It was escalated to Tempur Pedic and they said it was denied because of the slats and to reach out to Ashley furniture. Neither company wants to take accountability for this. I definitely don’t want anyone else to have to go through this horrible experience! It is sad that we were going to spend more money there and now they’ve lost way more business because of their dishonesty.

We had a fantastic time picking out living room furniture and a speciality mattress on 11/2/24!! Ella and Barry were so much fun to work with! They had extensive information and were very knowledgeable about the products that caught our interest. Go visit Ashley Furniture on West 21st St N in Wichita for all your furniture needs. We did and have made some new friends in process!! ❤️

Very accommodating! Ella's was very informative and professional and loved her personality. Thank you for helping us find the right livingroom set.

Dan was very helpful with our sectional purchase. He was fast, efficient and down to earth! Will definitely come back and ask for Dan!

Very friendly and great customer service!

Ella was amazing! Very patient and very knowledgeable about our needs.

Lovely working with you

Shout out to Ella she showed us around the store and helped with any questions. Very friendly made it a super nice and easy experience. Just wanted to add the delivery service was amazing the guys were great the wife and I were super happy thank you

These guys are irrationally patient and great salespeople. They spent four hours across two days helping me decide what to get and it wasn't even that big of a sale. If you're lucky enough to get to work with Ella you'll have a great experience. Buying process was super smooth, delivery was super smooth, and the furniture really do be furniture.

Julie did an amazing job helping us out and was very patient with us since it was our first time in there. Will definitely be coming back for more stuff in the future

I would recommend Ashley Furniture in Maize. Ks to any one looking for Furniture. Tracy was so sweet and helpful. LLP

Tracy from Ashley West was so helpful and patient with me! Highly recommend this store!

Sales staff was very helpful. Ella was friendly and willing to answer questions or find answers to more complex questions. Overall a good experience. Thank you Ella.

We found excellent furniture at the Ashley Furniture Store. Our salesperson, Andy, was excellent as well. He was thorough and knowledgeable without a high pressure sales pitch.

Dee was very helpful and a joy to work with!

We had a good experience. Caden helped with any questions we had. The managers checked in and were friendly and helpful also.

Tracy was so sweet! Very professional and helpful! She was great at helping me find what I was looking for!

We were greeted very nicely by Caden as soon as we walked in! He showed us exactly what we asked for, provided all the details and answered any questions I had. A great help!

This is my second time in the past six years I have stepped into Ashley home furniture. I receive superb service every time. Ella and Barry assisted me this time. They are knowledgeable, friendly, and listen to your wants. I’ve found my forever furniture store. Thank you two for making a rather difficult situation lively and entertaining!

We had a great experience at Ashley furniture. Our sales lady Dee was great and very knowledgeable.

If you’re considering new furniture-GO SEE TRACY! She was incredible to work with and answered all of my questions with ease. I enjoyed conversing with her while we shopped furniture! This was, hands down, the best shopping experience I’ve ever had at a furniture store!

Even though I was indecisive about what to get, Caden was patient with me. He helped me choose a sofa best suited for my living room. Caden is your go-to guy at this location. I highly recommend this establishment!

Terrific service! Helped me find the perfect set for my home!

Caden was awesome, very friendly and knowledgeable and we came at just the right time and were able to save BIG! Overall great experience, we'll be back for sure...we almost always shop Ashley. 🥰

Cadence was a great salesman to work with. He had a knowledge of each piece of furniture I looked at, was very polite . A nd followed up with me the next day. I bought the chair and am very pleased with it.

Very friendly. Listened to what I was looking for and helped me coordinate colors for area rugs with furniture! I will be back!! Update. We got our delivery it was great, but two of the rugs were the wrong ones. Hoping to be able to exchange them for right ones.

We have a weirdly shaped house and have furniture upstairs, on the mainfloor and in the basement. Sometimes logistics of how to get pieces into place have been tricky, but the movers have all come up with quick ideas to get pieces moved into place with no damage to the home or furniture. Would recommend Ashley everytime.

I had a great time w/Barry the manager. He took care of me after there was a mishap w/my delivery. Barry is really good at what he does!

JULIE IS AWESOME! My mother in law and I were on the hunt for a dining room table and upon entering the premises found THE one. Julie came and helped us right away. She made us feel right at home during the whole experience! Thank you Julie!!

Caden was so helpful and patient. We were shopping for our church’s Gathering Room and we went to other stores and then came back to make our order and he even was able to beat the prices from another store.

Best prices we have found and very good delivery service.

Caden at Ashley furniture was super helpful and patient. Great selection and it was so easy

Highly recommend Caden Courter as your sales agent! He was incredibly helpful, polite, friendly, and not pushy at all. I had a wonderful and fun experience running around with Caden!

Caden did an awesome job and was very patient with us!

Caden was wonderful in assisting with multiple needs. Very accommodating and customer focused!

The staff was outstanding. They were friendly, knowledgeable and took the time to ensure we were happy with our purchases and the products.

Nice furniture Good price. Excellent delivery and setup

Caden helped us find the office furniture we wanted and with the selection. Excellent experience and thanks for the help Caden!

Caden was very helpful while I was trying to decide on my purchase. He answered any questions that I had; the transaction process was smooth and painless. Highly recommend Ashley HomeStore.

Caden was super nice! And helped us find the perfect dresser!

Caden C was amazing! He went in detail on everything I was looking at. Barry also with his assistance won me over. They are amazing at what they do!

Very helpful young man. Made sure to allow me plenty of time to make a decision

Caden was very knowledgeable and provided us with a very positive purchasing experience.

When I first walk into the store, there was a group of sale associates standing in front but no one asked us if we needed help. 2 minutes later Caden, one of the sales rep, helped us. He showed us multiple couches that was the style we described. He even moved some table around to help us better visualize the whole set. Overall, a very professional young gentleman! Go to him if you need anything

Our salesman, Caden, helped us through the whole process and was open about everything stock wise. Very well informed about his product.

Bought a recliner to go with our sectional. Caden Courter is the guy to go see to get you set up!!!

Caden was great to work with. He was patient and kind. If he didn't know an answer he did not hesitate to ask for assistance. He wasn't pushy at all. We will work with him again.

Kandee B was very pleasant to work with, she listened well to what I was looking for. She was professional, knowledgeable and helpful.

Great furniture, great sales staff! Will be back!

Ashley did an amazing job today they worked with us got me what my wife and I needed!! I would recommend to anyone and everyone.

Came into ashley to get some new furniture on a budget. They helped me get everything I needed and helped me with the financing. Prices were good and the customer service was outstanding. I will be going back

We purchased an outdoor furniture set from Ashley. Our sales person was Caden Courter. He’d did a great job. He knew his product very well and was able to provide me with additional information quickly when I requested it. He was very positive, polite and prepared to answer our questions and to address our needs. A very good experience.

Great store with great associates! We had a small misunderstanding on an item there and they did a great job helping us out and resolving our issue:) the prices are very reasonable and the product has great quality. Over all very friendly staff making an easy shopping experience.

I recently visited Ashley Furniture and had an outstanding experience! From the moment I walked in, the atmosphere was welcoming and the staff was incredibly friendly. I want to give special kudos to Caden C for going above and beyond to ensure everything was perfect. Caden C was attentive, professional, and exceptionally knowledgeable. They took the time to answer all my questions and made sure I felt completely at ease. We left very happy with our experience!

The shopping experience was wonderful. The delivery of the chair was excellent as well.

Caden was very helpful, knowledgeable, and answered any questions we had. He pointed us in the right direction for what we needed! He did great!

We have purchased many pieces from Ashley over the years, and have never been disappointed. Everything has always been of the best quality. Payton was so great in helping us choose our latest piece. Highly recommend.

They were very helpful. Sarah was very helpful and patientwith us. Awesome job. Barry did awesome explaining certain things. Diffently will go back. Thanks to the staff at Wichita West.

Caden was awesome. Helped us find exactly what we wanted.

Was looking for a new recliner for my husband, they were very helpful.

I have bought most of my furniture with Ashley Furniture. I was in need of a couch. Caden was helpful and found one for us quick.

Caden was a fantastic and very helpful person to work with. We will definitely go back to him at Ashley Furniture

Very nice and chatty salesgirl...

Always super friendly and helpful, Caden helped us get a new mattress for our daughter and made the entire experience very enjoyable. He was knowledgeable about the products and even showed us a couple mattresses for when we are ready to upgrade ours.

Caden was an awesome young man of 19 years old who helped us order our custom sectional. Even though they didn’t have any pieces of that model on display, he was able to show us better pictures of the upholstery. This helped us make our decision. He was so genuine and polite, even when we went past closing time. Caden is an asset to the Ashley West team. The manager even came to check that we were ok. Love Ashley’s quality. We are replacing a nearly 17 year old Ashley sectional and loveseat we gave to our daughter when she moved out. It is still in great condition too! We will definitely be back soon for more furniture upgrades.

Very helpful, but not pushy. Had a great experience with Payton and found exactly what I wanted

Had a wonderful experience today at Ashley West thanks to Caden Courter! My daughter has outgrown her current furniture in her bedroom, so we stopped in to see what we could find to give her a more mature set. Caden was helpful, and had an understanding of what my daughter may want vs what I should be spending. He directed her straight to what was on sale and what he thought she might like. She did a mix and match, but Caden did a great job helping her find a good mix that still matches enough to not look out of place! So thankful for him and all of his help. Also, thank you for entertaining my kiddo during all of that. She had a lot of fun! Love this location, and highly recommend them! Ask for Caden :)

Tracy was phenomenal! We went in looking to buy a new mattress set for my 90 year old Grandmother. Tracy was patient, kind, and very knowledgeable. She even came back another day on her day off to help us. Highly recommend Ashley Furniture and working with her!

Barry and Dee were so patient with me. I had placed my order and had to cancel it all and pick other furniture. They never hassled me about it. Instead, they helped me find what was right for me. Great customer service.

Sarah was extremely helpful. If you need furniture she’s your girl

Great place

Salesman was the best I have ever dealt with. Super nice, personable and very helpful

Caden was super friendly, patient, gracious and funny. He certainly knows his stuff. He showed me lots of options. I found what I wanted and am so pleased. Will recommend both Ashley Furniture and Caden. Thank you!

Wonderful help finding exactly what was needed.

Sarah was very helpful and I really appreciated her

The sales staff was very nice and knowledgeable. We appreciated them letting us look at furniture instead of bugging us constantly. We did buy our furniture here.

Quality furniture at a great price! My salesperson Dee and customer service were the best. I'll definitely shop there in the future.

My sales representative Caden was awesome and very knowledgeable with everything I needed. Thanks 😊. West store was very clean and nice 🙂

Great customer service by Dee at West until the moment I signed. Then she disappeared without a thank you or goodbye. There has been no follow up or touch base on delivery. Very disappointing at the level of fake customer service.

Dee was so nice and helpful! We were in a time crunch and she accommodated all our questions setting us up to come back in and make quick purchase.

Tracy was helpful and friendly!

At first the delivery was delayed but they moved ahead of schedule — they were professional and moved with the quickness!

Caden was friendly and very helpful with the whole process and was able to help us find bar stools, bed frame and mattress.

Very helpful, and very patient

Great furniture, great price, great service.

Berry P was such a great help to us getting my daughters first big girl bed. The first one, unfortunately, was discontinued. But he found us an almost identical one. Highly professional and fast. Will definitely be coming back for my son's first bed.

Dee was awesome in helping us find exactly what we were looking for-dining set and sofa. Her patience, kindness and professionalism are the best we have experienced since moving to new state/city. Ashley has such a large assortment one can’t leave empty handed, especially with Dee and the front desk personnel. 5 stars

Tracey was very helpful.

Surprisingly large furniture gallery with lots of displays to help with ideas. Shopped for a mattress and Caden was really helpful. We didn’t know much about mattress shopping and he met us where we were at in the process with minimal pressure and plenty of options! Certainly worth checking out with their helpful staff.

Caden was a great help. He knows his business and sold us two recliners. Pat

The sales lady was knowledgeable and patient to answer any questions..she was very pleasant to deal with and we appreciated her low key approach.

Great furniture store! Employees are very friendly and knowledgeable willing to help with any questions or concerns. Caden was very helpful - thanks guys!

I appreciated all the staff. They were all so kind and patient during the process. A huge thanks to Barry Park and Barry W as well as Scott for all the help you provided. I felt like everyone went out of their way to be kind. Will definitely be buying from Ashley Furniture again!

We were greeted by Andy as soon as we walked through the door. We found him to be helpful and knowledgeable about the furniture we looked at. He clearly enjoys his work at Ashley a furniture in West Wichita, as well as working and communicating well with customers. We appreciated and even enjoyed our time shopping for a sofa and loveseat. Thank you, Andy! The Ladwigs

Andy was very personable and not pushy at all! He listened to what we wanted and then adjusted what he was showing us based on the feedback we gave him. 10/10 to you Andy (from toy story)!

Very helpful and friendly. Made sure we got what we’re looking for in a new bed and more. Ask for Payton she’ll get you taken care of.

My wife and I came in shopping for a new bedroom set as a present to ourselves for our anniversary and Dee made us feel right at home. She was very kind and had no issue with me giving every single mattress for a test ride LOL It was difficult to find one that would fit me due to the fact I have a hurt back due to an old sports injury. She was patient and entertained my yapping about my kids and grandkids LOL she treated us like family and we found the right mattress and I never knew I could sleep without pain. She taught us about how a pillow affects your neck and back, NEWS TO ME LOL, and we ended up making our decision not feeling pressured or anything . Highly recommend seeing her and we will be again!

I went in to buy a couch specific for holding up well in a home daycare. I needed one small enough that it wouldn’t take up too much space and take away from our play area. Dee worked with me measuring and finding the right fabric, color, and size to fit my needs. She was very knowledgeable and professional. She also knew when to let me walk around and discover on my own. Pushy sales people will push away my business. She had the perfect balance of guiding me yet letting me explore my options. I will certainly return and ask Dee to help with my future furniture needs.

I have purchased many items from Ashley Furniture and have always had a great experience. The sales people at Ashley West are extremely helpful. This is an "Awesome" place to furnish your new home. 😁 ⭐️⭐️⭐️⭐️⭐️

Dee has helped us every time we’ve gone in to the 21st and Maize Ashley store. She’s very knowledgeable, helped us make our selections and is great to work with! We always know we can count on her to help us find what we need!

Dee is one of the best! She is not only very knowledgeable, she treats you like family!

So impressed with the service, Dee helped me pick out furniture for three rooms and went above and beyond helping me select the best furniture for my spaces. I will be going back for future purchases!

My fiancé and I came in to look for a new dining room table. We were helped by Dee and she was amazing! We ended up walking out with a new table and bed. She answered every question we had and was very patient with us. If you do not know where to start on furniture shopping, I would highly recommend her. She is very knowledgeable and she will help you every step of the way from figuring out what you like to delivery. They also have great prices and the reason we came out with more furniture!

Very pleased with the purchase everyone was so helpful

Staff is great and store looks beautiful!

Sarah did amazing! She got know a little about us and helped find what we needed at a great price. Thanks to her and her district manager, we now have enough seating space for our entire family.

Everyone at Ashley was so great to work with! Andrew and Barry were very patient to deal with all our questions and super helpful to get us what we hoped for while preventing regrets down the road. And when it was delivered, the team bringing in the furniture cared for it like it was their own. Totally recommend Ashley Furniture!

Very knowledgeable and no pressure to buy!! Great prices!

We worked with Caden today to purchase several furniture items. He was very knowledgeable and helpful! He helped me get the best deals! We were able to get everything I was looking for and it was all in stock. Go see him for a stress free furniture shopping experience!

Barry was extremely helpful and was made our whole experience super easy and simple

I love Ashley Home Furniture. Michele always takes excellent care of me and has been my go to for all my furniture needs for years. Great quality. Great prices and I can not thank Michele enough for the attention and help she provides us when we’re shopping.

When I came in I was on a time crunch and Payton listened to exactly what I was looking for and was able to get a couch under 20 minutes

Andy and Barry took great care of us! Answered all our questions. Allowed us time to think and decide between all our choices. Great customer service! Great experience. Highly recommend. Will definitely return!

Both Barry’s helped me with finding a couch and mattress. They were so kind and attentive throughout the entire process. They showed me so many different options and always kept my budget in mind. Thank you!!!

Tracy was very helpful and prices were right for our budget!

Very helpful people and really nice furniture. Would highly recommend.

Caden helped us find the perfect bed in our price range. He was knowledgeable on the products, super friendly, helpful and very professional.

Very knowledgeable , seem to genuinely care. LOVE my purchase and am impressed with the warranty, customer service that comes with it. Caden was a day brightener.

Store is very clean, & Sarah Holder the sales associate was very polite. But, mostly the loveseat we purchased was extremely comfortable. Great place & great service.

We weren't pressured into buying anything outside our price range and ended up getting a couch we absolutely love!

My husband and I bought a table with the help of Tracy, and she went above and beyond for us! She is so personable with her customers and worked to get us the best deals! We loved our experience at Ashley!

My husband and I were in search of a new dining set. After checking several other stores, Barry helped us find the perfect one in just 30 minutes! He was very professional and made sure we were 100% in love with our selection before purchasing. I highly recommend this store and all the employees if you want a great shopping experience!

Barry met us right away. When we told him what we were looking for in a couch he was honest and offered a backup plan using their protection plan. When we got to the dining table he made sure we sat at the options and once we made a choice he walked us through everything. Want to work with him again.

We were greeted with friendly professionalism by the staff the moment we entered the store. They went above and beyond to suit me with the perfect headboard and lamps that we were needing.

Thank you for your professionalism and curduis attention to our needs. Thank you from.the Rains family!

Barry was fantastic! He was super helpful with giving us ideas and many options. We highly recommend going to Barry if you want any kind of furniture.

Our experience was pos

Very nice and helpful. Great prices. They work as a team. No pressure.

Andy and the rest of the staff were amazing and so helpful with all the questions we asked. 10/10 service. Will definitely be back to order more furniture in the future!

The shopping at Ashley. Everyone is so friendly 😀

Dee was awesome to work with, she took great care of us.

Payton B (sales )and Barry W (manager) were both very helpful and knowledgeable about products in the store that would work for us. Great experience! 😊 if you are looking for new furniture, this is your one stop!!

Caden was awesome in helping me to find what I wanted. They were also helpful when wanting to change my delivery

We were helped by Caden. What a pleasure we had. He was very knowledgeable of the furniture and the programs to help us get the beat deal and the post sale with delivery and how to use the 5 year maintenance plan. I was very happy we stopped in today. Purchased our whole new living room set today!

I stopped by Ashley furniture to get an idea of some queen bedroom sets and mattresses. I ended up buying a great Tempurpedic mattress and base. Caden showed me many different bedroom options. He was knowledgeable and answered my questions. He assisted me in trying out several mattresses before I found the best option for me. He is courteous, helpful, shows you exactly what you ask to see, and takes as much time as you need. I would recommend Ashley Furniture to buy from and Caden as a salesperson. Great experience.

Very helpful. Not pushing me to buy what I don't want. Respected my choices. Very nice people. I recommend Dee to help you!! She's at the New Market Square location in Wichita, Kansas.

Great experience shopping here! Payton is super nice and patient with helping me to find my perfect furniture. Highly recommend!

Caden was very helpful and patient with me, even after finding out I was not going to be purchasing at that moment, he still treated me very kind. Ashley furniture story is very fortunate to have a employee like Caden

Caden was super friendly and very helpful! While shopping for some furniture for my daughter, he made me feel so welcomed into the store. I will definitely look for him if we decide to go back to shop more. Thanks so much, Caden!

Andy was awesome! Very Knowledgeable!

We had a very positive experience at this Ashley’s. Found exactly what we were looking for. Barry our sales associate was very helpful. Overall very pleased and would highly recommend!

With our browsing experience at Ashley West in Wichita, we found Tracy Bailey to be sincerely attentive and helpful. She’s a top notch sales representative for Ashley! Ask for her if you’re furniture shopping.

We purchased a new sectional and bed frame. Caden was very knowledgeable and helpful and made the process easy and quick. Definitely going back for future furniture purchases.

Great service & support. Patience with us and not pushy. Breath of fresh air. Recommend Payton for expertise

Barry was an sales manager, very helpful and friendly!

Caden was so amazing he need a raise for sure

We appreciated Barry and how he took the time to set up a time with us that worked best for us and throughly went over options and the best deals. Totally recommend him when looking for any type of furniture especially with his knowledge and expertise!

The salesperson Andrew was just the right person to help me with my order of the zero wall recliner. He should be commend on A great job thank you Andrew and thank you Ashley.

Caden was so helpful and kind! He was not pushy but was knowledgeable and helped me find what we were looking for!

Great experience!!

Great service from start to finish. The sales team at Ashley West is very helpful and a pleasure to work with. Delivery was on time with a call in advance. The delivery techs were friendly, professional and very careful. I love my new dressers!

Caden was very friendly and helpful. Did not have what I was looking for but is going to try to search for it and get back with me

Very professional and helped me over a couple of weeks get exactly what I needed!

The salesman Barry was the reason I chose to buy my sofa and recliner from Ashley. He went through and explained everything about the furniture and warranty. Will definitely do business with Ashley. The employees that I met were all very friendly and helpful.

My experience with Payton was great . Love my new sofa and the gentleman who delivered my sofa was nice and efficient.

Caden went the extra mile to help me find what I needed in the design and selection of seating for a home theater.

Payton was very helpful and patient! Thank you so much!!

Love my new furniture! Staff was friendly and helpful!

Great, friendly service!

Very clean store and friendly staff

Caden was extremely helpful and easy to work with. I would definitely recommend.

Great experience!

I have been so impressed with this store! I have their furniture in every room of my house. I usually get the furniture protection as well and it's worth it. I have an end table that I spilled fingernail polish remover on which took off the finish in a small area... and the insurance company told me to keep while they also gave me a brand new one. I had a sofa for close to five years when my granddaughters were bouncing on it roughly and made something come loose. Once again the insurance company told me to keep the sofa and that they would send me a check for slightly less than purchase price, replace it with the same sofa, or give me a reselection credit in the store for the amount I paid for the item. That's the kind of customer service that means a lot. I will continue to purchase my household items there. I love the selection and the staff are very kind and easy-going. I will add that people putting bad reviews probably aren't buying the highest quality items. Just like all stores, there are levels of quality. If you're looking for the cheapest price tag, you'll probably end up with subpar craftsmanship. Ashley carries low, middle, and high quality items. I've always went with the middle and high end items and have never been disappointed.

Caden was super helpful and very knowledgeable 10/10 recommend!!!

Went in today to find an entry table, and Caden helped us find it within a few minutes! He listened to us and directed us to exactly what we were searching for. He also asked us great questions to dig deeper into our needs! Thanks Caden!!

Andy and the whole staff was fantastic. He greeted us the moment we walked in with a smile. He was very informative and answered every question we had. His customer service was by far some of the best I have encountered on my move here to the area. I would 100% recommend choosing this store and asking for Andy!

Wonderful experience! I had done prior research on the Ashley website of what I wanted and the sales staff was courteous and knowledgeable. Had a new matress and adjustable base ordered within about 30 minutes!

Dee at the west store is professional, knowledgeable and tuned in to what you are looking to create for your home space. I highly recommend you ask for her upon walking into the store! She will take great care of you!

First time furniture shopping since moving out on my own, had great help and even helped schedule delivery time for me

Caden was very helpful and patient with me. I was very happy with my experience!

Loved working with Caden! He was so helpful!

Caden was our salesman. He was just fantastic. Very easy to communicate and connect with. He answered all of our questions we had and helped us lay out all of our options! Great experience.

Highly recommend asking for Michele! She is very knowledgeable and gave us space when we needed it. Also has a great attention to detail and knows how to make different pieces working together.

Great team to work with! Everybody there is knowledgeable and helped me find exactly what I needed. The delivery team did an amazing job as well! 10/10 recommend

Payton the sells representative was very knowledgeable and kind, I went in to buy furniture for my mom, And was very courteous and kind to her exceeded all expectations of Peyton we stay in the Navy bravo Zulu to her and her staff

This store has a great selection room of furniture for all rooms! We had an amazing gal named Peyton helping us. She was so patient as I had to ho back and forth trying furniture multiple times. It was an awesome experience snd we will ship there again! We purchased a 3 piece living room set and rug along with a new mattress!

Peyton is very good she's awesome she helped us and we appreciated her help thank you

Caleb is knowledgeable, helpful but not pushy.

Ashley West was a very comfortable location. I was looking for a number of pieces and found so many options I was delighted with the choices I found. The sales personnel were very helpful and considerate. Overall it was an enjoyable experience.

Caleb was our salesman. Honestly it didn't even feel like he was a salesman, he was so nice and patient not just with me but with my kids too. It just felt like I was talking to a friend about getting a table and he was telling me how great his is. 10/10

Great customer service and on time great products as well.

I was lied to by customer service—changed all of my plans accordingly to what they told me! Then as I am checking out nothing was what was told to me! Now they are saying oops, the customer service had done some investigating and they were wrong! I bought my entire house of furniture. I understand the quality is not the greatest so I had bought the warranty. Being treated like this was my worst shopping experience in my life. In fact the manager most certainly has very little people skills and I imagine he will not last long in this role. Instead of trying to resolve , he simply walked away—didn’t even apologize.

Our sales person, Payton was amazing & very helpful. We will definitely go back.

We were looking for pictures and decor. Found a huge beautiful picture at closing time it was delivered to our home. The young man who delivered it was very pleasant and patient as I opened the box to make sure the picture was not damaged. I appreciated his kindness and he did not make me feel like as if I was causing him to be delayed.

Caden was so helpful. Great customer service at a great store!

Payton knew exactly what to show me by asking the right questions.

Had a couple pieces of furniture damaged during the delivery process but customer service responded very quickly and had my pieces replaced in as little as 2 days!

The young man that helped us was awesome!! Thank you Lucas 😊

Caleb was extremely helpful and kind. Highly recommend using him as your sales associate!

Great value and services

We have always had great customer service with Ashley Furniture! I also love the no interest payment plan and drop deliveries!

Had a great experience you are the best

Caleb was outstanding. He was courteous, helpful, and really listened to what we were looking for and found it. We had gone to several others but were very unhappy with either the deal ( trying to say it was only for the day) or the salesperson that was just rude. Caleb went well above and beyond helping us and we really appreciated it. Thank you Caleb Campbell.

Easy to work with! Allowed us to shop on our own and gave us time to make a decision. Will shop there again.

Amazing customer service!

Caden and the folks at Ashley were top notch. Had a weird situation that needed a lot of attention and Caden took great care to think outside the box and get me what I needed. Couldn’t be happier with my experience. Will be back!

Dee was so very accommodating and gave us plenty of time to choose. Breck also was such a great help with delivery set up

We will definitely be buying from this store again.

Payton was delightful to work with and we got some great pieces!

Andy is so super friendly & great to work with!

The best person to help me out to pretty much put together every room of my house I just bought!!!! Definitely need to shop here!!!

After visiting another furniture store, I went to Ashley Furniture and found exactly what I was looking for. I needed 2 of the same recliner and Ashley Furniture had both in stock saving me a wait time of 6-8 weeks to special order 2. The sales person was courteous and knowledgeable! I will shop here again!

Caleb and the young lady at the counter Let me breathe, and did not push anything on me. So much so that when I came back after making a decision, I asked for him specifically.

Payton and the team were great and the store is beautiful.

Andy was awesome and so helpful!

Amazing experience and customer service! 21st and Maize has great hard working sales associates!

I had a great experience with all my questions answered! I was in and out in less than an hour and got the chair I was looking for!

Great service both in store and delivery!

Fast and no pressure. The saleswoman Payton was super nice. I’d ask for her if you go in.

Caleb was a great salesman. He gave us space when we needed it and answered all of our questions. I would definitely recommend Ashley Furniture and Caleb!

We had a great experience with Dee at Ashley Furniture on West 21st. We purchased a sofa and loveseat with her help. She was friendly, knowledgeable, and not at all pushy. Dee explained everything including the optional protection plan. We can't wait to get our new furniture-it will be delivered and set up in about a week!

Great experience and no pressure sales from Caleb. Highly recommend he and the rest of the staff at Ashley West

The staff was extremely helpful and polite!!!

Very patient with us as we took a while to find what we wanted. Also vwey pleasant sales reps.

My husband and I are repeat Ashley Furniture customers. Michele is wonderful & we couldn’t say enough great things about her. But tonight she was busy as we wondered around. Andy was helpful with questions but Ethan F ultimately was available when we were ready. Ethan was patient and very helpful. A really great experience again. We’ll be back!

Payton was excellent in helping me find a couch that would work for my set up!

Dee did a great job in helping us through the process of selecting furniture for our new home!

The staff was very knowledgeable and quick with answers we had. We had our young children with us and they were very patient and kind.

Everything was easy. My salesperson was just outstanding. I was informed of all the deals and furniture options, warranty options, payment options and guarantees.

We looked at several different items & settled on an End Table & Coffee Table. There was 2 chairs we will probably go back & get. Payton was very knowledgeable and engaging about the items we were interested in. She is a great asset in my opinion.

Bailey was terrific. We are over analyzers with a small kitchen so making a decision was tough. She asked great questions and did not give up 😊

Bailey is great to work with

Stopped in looking for a new mattress. We were assisted by Bailey who was very helpful at helping us understand what they had to offer. They had a nice selection to choose from and we were able to find a mattress that we liked.

Lucas the the salesman was great, he was patient and knowledgeable about all the different items, Ashley was great place to shop.

Sale team was amazing and check out was fast and easy. Enjoyed our time shopping. Thank you!

Great experience with Andy at Ashley. He did a great job finding exactly what we wanted and was great to work with! Ask for Andy!

Great sales people and selection. Best in Wichita out of all other furniture stores

Excellent service and experience. Andy was super helpful and went above and beyond to get my delivery arranged.

Andy at Ashley West was so helpful! Very kind and knowledgeable, and helped us find exactly what we were looking for.

Payton searched until she found what I was looking for. In and out quickly

Such a pleasant experience and Dee was very helpful with everything I am looking for in the way of bedroom furniture and mattress choices.

Payton was very friendly and helped me get the office chair I needed

Michele B, was awesome to work with, very patient and thorough.

Lucas came up to me and I told him exactly what I needed and I had such a great experience. He didn't push me, very laid back and I can seriously say that I'd go back and work with him on anything else id wanna purchase😊

Highly recommend! Kimberly was very helpful and worked hard to make sure we had everything we needed.

New what I wanted and got it done hassle free, Kimberly was fantastic. Will continue doing business there, no question.

Customer service was great! Employees were very knowledgeable and friendly.

Very helpful and great prices !!

They were amazing to work with and had our furniture ready for us with frequent updates. By far one of the best furniture experiences I’ve had and they made it so easy.

Very nice!

Our sales woman was very helpful and didn’t rush our decision making process. Delivery was sooner than expected and the gentlemen were very professional.

Quality products and just received our delivery today. Delivery was timely and went very smoothly. Definitely recommend Ashley Furniture!

Perfect process from purchase to delivery!

Nate is great with the mattress selection. He knows his stuff ask for him!

We recently bought a table and chairs from the Asley West store. Dee was so helpful & knowledgable. We couldn't have asked for better service and understanding as we changed our minds twice. Highly recomend

Nate was awesome !

Great price, great delivery time-line. Very happy

We knew what we wanted when we got there, so it was an easy visit. They were very pleasant, answered all of our questions, and didn't try to sell us anything we didn't want. In and out in less than 30 minutes. I will shop there again as the need arises.

I went in with ideas and nothing concrete. Kimberley was incredible! She was patient, kind, listened to my ideas and made it happen with a deal I couldn’t resist. Thank you!

Bailey went out of her way to help my family find furniture we needed for our new home. She helped entertain my toddlers and was so patient and kind with us. She did not pressure us to buy right away and made sure to take care of us. She was sweet, cheerful, and positive through it all! Thank you, Bailey!!!

Quick fast delivery! Right on time! Very nice young men (delivery crew)!

I had a wonderful experience shopping here. Kimberly, Tyler and the other employees were all so warm and helpful. I never felt pressure to buy. It was clear that the main priority was my happiness. Kimberly was able to take what i saw as a stressful situation, and turn it into a fun and exciting one. I appreciate that tremendously. The furniture is beautiful and I love it.

I was a bit anxious going in since I had no idea what to expect due to lack of experience, but Nate from Ashley West near New Market Square helped make the transition relaxing, informative, and easy. He made sure I understood what I was paying for and most importantly, made the experience comfortable all WHILE staying in budget. I highly recommend the store and Nate!

Great selection and affordable pricing. Nate is a dream to work with. He is genuine and so helpful!

Great service and excellent product!

The guys who delivered my furniture were very polite & professional. Highly recommend.

Ashley’s had a great selection and we are very pleased with the the different options provided. Staff was always helpful and able to answer questions we had.

The sales person was knowledgeable, helpful, and really tuned in to our needs. She was great! We loved the products she helped us find. We had a problem when completing the purchase because the terms quoted by the sales person were not the same as what was required. It seems that the company had changed some offers and not updated their written materials used by the sales force. Although not the fault of the sales staff, it did cause a delay in purchasing and a bit more money up front. The manager apologized profusely and we went ahead with the sale but found the situation uncomfortable and annoying. Check your facts before buying. The company changes terms constantly!

Very helpful and knowledgeable about the furniture. Pleasure to work with.

BAILEY is amazing at her job, she helped me find the couch and recliner that a old man can really enjoy getting stoned on. Only complaint I had was she would not throw in the taxidermy pomeranian for free, but it's OK because I'm not really much of a dog lover. I give her a 11 out of 10, thank you

This place is awesome! I have purchased here for years and have always been happy!

Went into the store in search of nightstands that I had found online. Unfortunately, they were not in stock. Luckily, my wife and I talked to Debbie, and she was extremely helpful in my search for new nightstands. I could not be happier with my purchase.

Loved the furniture in this store. Will go back.

A+ service.

Great experience. In and out in less than 30 minutes. Kyle helped us find just what we needed. Approval process for no interest financing took less than five minutes. I’m sure I’ll be back for more home furnishings. Thanks guys.

Love this store. Everyone is awesome 🤩 🧡

Nate was so great!!! Love your furniture!

Very satisfied with purchase and delivery of our mattress.

Always love this place

Exclusive furniture offerings, great financing options, and friendly staff.

Positive environment. Great product knowledge from the sales team. We love Ashley.

Great place and great staff! Will definitely recommend to people looking for furniture!

The salesperson was very knowledgeable and helpful. It was a positive experience.

Thank you for the excellent service. The men were very knowledgeable and appreciated their expertise. We will always recommend Ashley on 21st.

Worked with Megan in store and she was super helpful. We just purchased our first home and needed living room furniture to fill it up, she helped with color matching so we can get something stylish and in our budget! Kendall delivered all our furniture, 2 different deliveries, he was respectful and courteous. We couldn’t recommend this store and people more!

I purchased a mattress and bed-frame and two side-tables on different instances. Both times Michael was extraordinarily friendly and professional. He walked me through the store as I talked through what I was looking for and showed me my options, giving his input about the various qualities of each product for the price range. I have repeatedly gotten super excited about my purchases even months after the purchase date. Michael helped me get great quality bedroom furniture, I’ve never slept better, my room looks amazing, and they’ll last forever. I plan on keeping these bedroom pieces for decades. Great store with great employees.

Bailey Rose was very knowledgeable of the complete lines of mattresses in the store and did a very good job answering all of our questions.

We bought my daughter's bedroom furniture here. Dee was super helpful in getting us everything we needed.

This is our second visit to purchase furniture with Michael at Ashley’s. He is friendly, professional, knowledgeable, and goes above and beyond with trying to find what you are looking for. Everyone in the store is so nice and helpful. We have purchased several furniture pieces from Ashley that look great in our home and have held up well with time. We will continue to purchase from Ashley’s and we absolutely love to work with Michael.

Mike Schlesinger is very professional. He took his time and went over everything that we had ordered from him. It went very smoothly in a very timely manner. I couldn’t be more pleased.

Excellent sales associate to assist us in store. Delivery was prompt and communicated to the minute. Very impressive. Much better than my previous experience with Ashley (from about 7 years ago).

Bailey was fabulous. She listened to our needs and took the time to help us find the right recliner.

They are friendly and helpful.

Our sales guy Michael was amazing. Our delivery wasn't so great. And when I called to complain about it I never did hear back from their manager. Either time I called. Will not be back. Love our furniture though.

The best service and amazing furniture! Michael was incredible about leading us to exactly what we want based on what we said. He was an expert in the store inventory both online and on the floor. We love every piece we bought and they all fit together perfectly for an incredible value!

Good product, fast service

Excellent experience. Nathan was extremely helpful. Overall pleasant experience

I went in looking to buy a box spring mattress and left ordering 2 more pieces of furniture. Very helpful and friendly sales lady who was able to help me find what I was looking for.

We were helped by a salesperson named Debbie and she did a fantastic job! We found every single thing we needed for our new home and setting everything up for delivery was a breeze! We will definitely visit this location again when whenever we need more furniture!

Knowledgeable customer service and great delivery experience. Highly recommend.

When the mattress was delivered, the delivery company wouldn't put the base together and my son-in-law had to do it. Then when the frame was put together it was done wrong. Stripped half the heads on the screws and didn't have the slates. It has been 2 weeks since I was told the frame will be exchanged. I had to call to find this information out.

Our sales rep (Michael) was perfect, he was pleasant to talk to and continued support through our selection of furniture.

The couch and recliner we got looks great and is built very well!

Great buying experience. Staff was knowledgeable and very nice

Terrible experience with this store. Went and bought a table on a Monday and they said they could do a Friday delivery so I said okay what time, they said the delivery team with give you a call on Thursday to set up a time that’s convenient for you. Thursday come’s and I get a call from Kendall, I ask if he can deliver after 5pm because no one will be home until I get off work. He says he can’t, latest he can do is 3:30 pm, I said I don’t think I can make that work, he says if you would like to reschedule there will be a $150 fee. I said fine I will make 3:30 work, I’ll leave work early. Today is Friday, I get a call around 12:30 saying his schedule is running early he will be by to drop it off in 20 minutes. Um what? You want to charge me $150 to reschedule because you couldn’t deliver after 5pm, so I had to change my schedule to leave work early because it’s convenient for him and now I’m having to change it again because again it’s convenient for him?? Ridiculous. They offer free delivery in town, but there’s a catch, they will deliver when they want not when you want.

I highly recommend Ashley Furniture in west Wichita. We worked with Nate and he was great. He listened to us, took the time to see what we were trying to do with our basement remodel and finally guided us through a major furniture investment. We couldn’t be happier.

Bailey and the rest of sales team were great to work with and very knowledgeable about the merchandise. A very laid back and friendly environment.

Megan was great. The exact sales person we needed. Showed us everything and backed off when we asked. I HIGHLY suggest her as a sales person. Very knowledgeable.

The delivery team went way above and beyond my expectations! They were able to deliver my bed a bit earlier than I anticipated and since I had a small window of time today it worked out well. That was until they discovered that there were some parts missing from the bed. They had to finish the next delivery, go back to the warehouse to get the parts and then they drove their personal vehicle to get back to me quick enough so I wouldn’t be late. The only thing I’m upset about is I didn’t grab their names to truly give them the recognition they deserve. The sales process with Debbie Achey at the 21st and Maize location was smooth as always. She helped me decide what to buy without any pressure. She had a wealth of knowledge to answer all of my silly questions. I can’t think of a better place to buy furniture in Wichita!

Very friendly, sales person was very helpful. She took us to the exact pieces we needed.

Have shopped here for years and they are always great! Good quality products, great customer service and warranty. Even deliver to us in the sticks past Cheney! Over the years have bought tables, sectionals and now a recliner sofa. Love it!

Good stuff

Great purchase and fast delivery.

Delivery and installation guys were great!! Great service at the store as well! Definitely recommend.

From the sales staff to delivery we were very pleased with our purchase!

The delivery team was extremely courteous!

Great selection to choose from….appreciate Dee and Lucas for helping my wife and I chose a great sectional. It took less than 30 minutes to get our purchased finalized. Free delivery was an added bonus.

What a frustrating experience! We called first to make sure they had some specific things in stock before we came, as we needed items today. She assured me that I would be happy with their selections. We got there, and she immediately showed me the opposite of what I had asked for. We finally moved on to another item we were looking for, only to be upsold out of the price range we wanted. Then she didn't put our order in in time, so we missed the delivery time. We were under a timeline, which we shared several times, and yet she continued to try to sell us stuff. An hour later, once we knew our order hadn't been put in in time, we left, went to Mattress Hub, got the exact things we needed with no up selling and a better price, and were out the door in 30 minutes so we could get ready for our family gathering. Ashley Furniture lost our sale today and in the future. It should not have been that stressful, especially when we called ahead of time. Misinformation, sales tactics and ultimate time wasted made this shopping experience beyond frustrating. Mattress Hub, however, was a fantastic, stress-free shopping experience!

Kimberly is very friendly and easy to work with. Found the sectional I wanted but needed to check measurements first. Called back and finished the sale.

I'm not one to write these reviews, but we recently purchased a bed from Ashley Furniture and have had a not so great experience working with them. We ordered a bed to be delivered through the Black Friday deals and had to wait a couple weeks for it to be delivered, no big deal. When we got the bed, it was damaged. Frustrating, but these things happen, and luckily Ashley is willing to send us a replacement for free. However, this is where our experience turns negative. In a text conversation with the store confirming when our new delivery time would be, we asked for Wednesday. Today we received a notification text about our delivery occuring tomorrow on a Tuesday. We didn't want Tuesday as it is a busy day of the week for my wife and I, and a huge inconvience for either of us to take time off work on this day that causes problems. When we called to sort this out, we were basically told: "Sorry, we can't reschedule without asking for a $150+ rescheduling fee." We have it in writing that we asked for Wednesday and that this is a clerical mistake on Ashley Furniture, yet we're expected to still pay a fee in this situation? We decided to make tomorrow work despite the inconvience as we didn't want to pay that high of a fee. Really disappointed that the store put us in this position for an error on their end.

Great service and very friendly staff. Delivery was excellent and the guys made sure everything was put in the right place and looked good. So polite and friendly.

Kim at the Ashley store was great. Zac and his partner were friendly and quick! Thank you so much!!

Professional, courtesy, and quick!

Very friendly and helpful sales person to work with me on finding exactly what I was looking for.

Great buying experience. I always appreciate that they are helpful without being pushy. Can't say enough good things about the delivery and set up team, also. Friendly and professional.

Super helpful!

This was our SECOND time purchasing furniture from Ashley and it will NOT be our last. From the second you walk in the door to the time of your delivery EVERY ONE you meet is helpful, kind, and GOES FAR BEYOND the call of duty for you. You get HIGH QUALITY furniture for a really good price as well.

Absolutely fantastic service! Robert is A1! And the delivery and set up guys were great!

Dee was fantastic! I went in with a pretty good idea of what I wanted. While not all of the products I was interest in were on the floor, she was able to show me similar items. Delivery was a breeze and the guys were very nice. Seamless experience!

Great. Super nice delivery guys and good price for the quality.

I had a wonderful experience shopping at Ashley. The associate who helped me, Ariana, was very knowledgeable, kind and helpful. I was able to find the items I was looking for and the price was very reasonable. Highly recommend!

Nate was an amazing Sales associate. He was knowledgeable, friendly and honest. Love Ashley furniture

Item was damaged so the delivery crew returned it.

Great delivery guys and great sales person Dee Thank you! Love our mattress Valerie Smith

After being greeted by Kimberly, we found everything that we were looking for. She was very personable, even though we had ideas on what we were looking for she talked and we listened and it was awesome as to what we finally decided on, and delivery is on Wednesday.

Friendly and helpful staff. Great customer service. Have purchased many other items here and always very satisfied. Was definitely not disappointed this time either!!!

Friendly and knowledgeable.

Always a great experience shopping here, it’s the only place we buy from.

I have enjoyed Ashley Furniture Store on West 21st for many years. Today Robert Gaytan took a weight from my shoulders and helped my choose a recliner that I will receive in less than a week.

Great experience with Logan. Very knowledgeable and thorough. Nice job Logan. I will be back and will tell anyone needing bedding or furniture to see you!!!

My wife and I shopped the west store had a wonderful experience. We bought a new living room set. The young men that delivered it are so well mannered and polite I recommend Ashley furniture for all people.

You kinda get what you pay for here. I've bought a lot of furniture from them over the years. My experience is if it's cheap it's not gonna be very good, but if a lil more pricy then better quality. Customer service is ok...

Great deals and friendly environment

I was very happy with the service. We were treated very well and everyone was very friendly and helpful. We will be doing more business with them in the future.

Ask for Robert! He is outstanding! He has a wealth of knowledge about the different styles, ensuring MY style was never compromised, “blending” pieces in a room, and showing you what everything would like like! He spent the entire day with my mom, dad, and me to fill a home! He had great customer service and Ashley Furniture gave us excellent payment terms. Thank you Ashley Furniture and Robert! We will be back!

We went to Ashley Furniture to see about living room furniture. Cambria, our salesperson, was great!! She was extremely helpful and had a super pleasant personality to deal with. She was able to direct us right to the products we wanted and are awaiting delivery within a couple of days…. Such a nice experience from start to finish!! We will definitely shop with Ashley Furniture again!

Excellent service. Our salesman Robert listened to what we were looking for and actively showed us different options. We ended up finding exactly what we wanted without having to compromise on fabric or style. The entire process was extremely smooth and professional from the second we walked in the door! I highly recommend.

Loved the atmosphere and the guidance! There was no pressure to buy more or less it was just me getting what I went in to get! Very easy to work with and very accommodating! Would definitely recommend!

Very calm and helpful.

Excellent customer service! Very friendly and knowledgeable.

Logan helped us find the perfect sectional for our home. We searched high and low for something better but nothing beat the price and quality. Shop here first.

Cambria was very nice and easy to communicate with. She listened and got me exactly what I wanted. It was fast and easy. I highly recommend shopping there. Ask for Cambria!

Dee was wonderful, no pressure but knew alot about everything I asked about. I would definitely use Ashley Furniture again.

Ashley was our first stop on our search for an overstuffed chair. We weren’t sure about their color choices so we decided to continue looking at 2 other stores. We quickly realized that Ashley had the best prices and selection after all so we returned and made our purchase. Thanks to Caden for his excellent customers service skills and making this an easy process.

Great customer service, helped us all the way through and made sure we were completely comfortable with our purchase!

I was limited on time, shared that with Debbie as I walked in. She was so knowledgeable on the options that we were able to find just what I was looking for in a few short minutes. Purchase and setting up for delivery was very fast and efficient. Can't wait to see my new couch and love seat in my house!! Fastest furniture purchase I've ever made THANKS TO DEBBIE!!

Salesman Robert Gaytan was so much fun to work with! Can't thank him enough for such a pleasurable shopping experience!

Wow 😯,this place is very good the furniture 🪑 are beautiful and reasonably priced,if you go there for shopping please ask for Mike he is helpful and passion and he will show you everything you need to see and you need to know,I hire recommend this place,Mike thanks for being our customers service today you did excellent job, we will definitely be back.Mike was nice and friendly too.

I paid for a loveseat which took 30 minutes to pay for. But it will take 3 weeks and 3 days to deliver even though l pay to have deliver. You would think if paying for delivery out of town you could get as soon as they deliver in town. But if you live out of town they take as long as they want or whenever they have others that deliver

The sales lady was super got my order in will shop there again no doubt!! Thanks bee!!

Michael did a great job of helping us find furniture that we're happy with

Cambria was a great help. She stayed right there with us the whole time. We left and came back the next day, she was right there again. She was just a great help.

Walked around I have some good ideas, nice furniture store.

Very friendly and quick to explain things. Straight to the point and succinct.

Ariana was the absolute perfect salesperson. She answered every question thoroughly and was even able to help us get an amazing deal on our sectional. Will definitely go back to her in the future.

Very good. Kind personnel. Deep was very helpful and kind. She made it easy to understand what I wanted.

Their warranty company is a joke at best! Be prepared to wait for months before you may or may not have your item fixed.

Very good experience. The salesman was very knowledgeable, friendly and helpful.

Teagan was excellent! She helped me by showing me exactly what I wanted, then listened to me about other needs and concerns, providing helpful suggestions and solutions! They price matched a competitor and I left a very happy customer that will be back!

I had the best customer service experience. Mike S. was so patient, and knowledgeable on their products. The entire experience was great.