Ashley Store | Wichita, KS 67212

DO NOT PURCHASE FROM THIS COMPANY!!I purchased a sectional sofa from Ashley for a new home. It was delivered missing a leg, there is a hole in it, it was filthy from the delivery truck, and the lining on the bottom was not attached to the couch. It hangs off the bottom and is an eye sore. I have called, filed claims, left messages, messaged people on their messenger on the website. All they will offer me is to repair the damages. Naturally, I do not want repairs to a brand new sofa, I want a brand new sofa in brand new condition. I&'m was told my cases were closed because I declined the repairs and if I want to return it, I have to load it and return it myself. I also purchased from Haverty&'s and had a completely different experience as customer service seems to be important to them as a company. Do your research and read reviews before investing any money at Ashley Furniture. I have a co-worker going through the exact same experience. It&'s shameful.

BUYER BEWARE!!!! This store uses sleazy high pressure sales tactics. I went in to this store to buy a couch and the conversation led to beds. We wanted to upgrade to a king but since we werent ready yet to buy a new bed, we had not done the measuring to see if a king would work in our space. We told the salesman and the manager, Andrew, this and Andrew flat out lied and said we could buy the queen and if we found that the king would work that we would have 18 months to exchange it with their 18 month love your mattress guarantee. His tactics worked and we were tricked into buying a mattress we really didnt want. When I figured out that a king would work and that we did indeed want a king size bed, we went back and we were told by Andrew, the same guy that lied to us originally, that we couldn&'t exchange for a king, only the same size mattress we originally bought. Yes, I know it&'s my fault for not reading the small print but that doesnt change the fact that they LIED to make a sale. I&'ve learned my lesson and will never shop at ashley furniture or any of their affiliates. You shouldn&'t either!

I have to give a huge shout out to Kyle. He was friendly and helpful throughout the entire process. There were a couple of things that went wrong while we were expecting our sectional couch, but he was able to make it as painless as possible for us.

We brought a mattress from Ashleys we had to pay 199. 00 for the warranty and than also buy a mattress protection cover for another 149. 00 there bed fell apart the bed was Ashley brand they are not going to make this mattress anymore because they fell apart. they sent someone back in OCt 9 2018 to look at it. He told that was cover under warranty and it would take about 3days to gives credit to go pick out another bed we wait 10 days so we called to fine what was happen they lost his report so give them 2 or 3 day we wait another ten days we called again they said that to go choose another mattress so we went to the store the Mattress we wanted was another brand and the salesman keep saying he would give us a better mattress but there brand so we said ok they told us they would call to tell us when they would bring it we wait for 10 days again they said there was a bal. due. but we told them to charge when we pick it out . they where able to chare a 249. 00 mattress cover the first of Dec. but they didn't see the 49. for the Mattress so we wait for them to deliver it we waited 10 more days and they said they would deliver it Dec. 28 so I wait till 8;00 pm. but know Ashleys so I called again they said they had the cover but no mattress they didn't order it so it would be take until today they showed up driver walked in started taking pictures of the bed and said it had a stain on it and went out side made a phone called and drove off didn't say anything to us . we called to find out why . they said it was all stain up that was not true we knew that didn't want to honor us with another bed for the last six months you pay a lot of money for warranty they don't honor you want to give your money they will take it if want something that made to last and don't fall apart buy a good brand . but if you only want it last for year buy Ashleys brand.