Ashley Store Wichita, KS (Kellogg)

Purchased a new mattress from Ashley Furniture. Purchase and delivery went very well. We are very happy with our purchase.

The delivery crew were courteous, protective of the area, answered questions, and did an excellent job in a short amount of time

It was nice having someone who actually listened to what we were looking for. Andy was amazing. And he found just what we needed for our living room thank you very much.

This review is specifically about the customer support and warranty side of things, not in-store sales. We purchased our loveseat and sofa set from another retailer, but the furniture is covered under the one-year manufacturer warranty through Ashley Furniture. To say this warranty process has been a mess is an understatement. Every time we contact customer support, we speak with someone different. There is no direct person to communicate with, and it is extremely difficult to find reliable phone numbers or email contacts. The lack of communication has been frustrating from the beginning, and several of the phone interactions came across as slightly rude and dismissive. At times, it honestly feels like the system is designed to make the process as difficult as possible. Customers are responsible for all communication, follow-ups, and appointment scheduling. You are never able to speak with the same representative twice, no one is familiar with your case, and you have to re-explain everything each time. It almost feels intentional, as though the goal is to make the process so frustrating and time-consuming that customers eventually give up or stop pursuing the claim. That is exactly where we have found ourselves. After just 10 months, our reclining loveseat and sofa are already falling apart. What started as one minor issue has turned into at least seven separate problems. For furniture that is not even a year old, that is unacceptable and reflects poor craftsmanship. When the service department came out, we were told that all of the issues fall under the manufacturer warranty. While we understand they are willing to repair the broken parts, we are concerned that the same components will simply fail again, likely after the warranty expires. Given the number of problems in such a short time, we had hoped the company would consider offering store credit or another meaningful resolution instead of repeatedly repairing what feels like defective furniture. To make matters worse, we were never informed that the furniture would need to be picked up and taken back to the service department for repairs. The technician came out, inspected everything, ordered parts which were shipped to our home, and we were told to call back to schedule the repair. Only then were we informed that the furniture would need to be taken to their service department, which is over an hour away from us, and that the process could take several weeks. No one explained this upfront. Had we known, we could have prepared or made arrangements. Instead, we were faced with being without any furniture for an extended period of time. What exactly is a family supposed to sit on in the meantime? What makes this even more disappointing is that we have purchased multiple other pieces from Ashley in the past without issue, and the quality had been decent. Because of that history, we expected more. We expected better communication, better craftsmanship, and a company willing to stand behind its products in a meaningful way. It is safe to say that moving forward, we will not be purchasing any Ashley furniture again, not just because of the product issues, but because of how customer service and customer care are handled. This is a large, profitable company. You would think there would be more integrity and accountability when it comes to taking care of repeat customers who have invested their money into your brand. This entire experience has been frustrating, disorganized, and extremely disappointing.

My fiancé and I had a great experience visiting Ashley's Furniture. Shawn made us feel welcome and not overwhelmed. She was able to walk us through our bed we ended up purchasing and also future furniture we'd like to purchase when we're ready. We enjoyed Shawn's help.

Zach at Ashley was awesome. He really knew his stuff about the furniture and patiently answered all our questions without any pressure. If you want a smooth, transparent buying process, I totally recommend working with Zachary H.👍

Nick was very helpful and informative. He was fast and efficient. Thank you!

Andy was wonderful. We needed furniture for our new home and we weren’t quite sure what we wanted. He was able to steer us in the right direction for everything we wanted. Barry was helpful in helping us find the perfect finish to the living room with a tv table. We really loved how Andy wasn’t pushy and was also knowledgeable enough to help us make the right choices for us. Thank you!

Andy and his manager were very personable and listened to our needs and wants. We were able to try several mattresses and pillows. There was no pressure to make a purchase.

Shawn was very nice to work with a d very helpful

Dan was helpful and patient with us. He talked us into a Temperadic mattress and we came in to only purchase a sofa!

Great service, delivery on time and set up done fast and easy, staff is very friendly and keep me informed about all details. Will recommend. Great experience

Everything went great! From our Salesman Dan to Delivery day. On time and fast. Love our new furniture.

Delivery was done quickly and the personnel was very professional and answered questions

I visited the Ashley Home Store on East Kellogg in Wichita, KS on Friday 2/6/2026 to look for a replacement mattress. This was my first and only stop. Barry and Maddy both assisted me. They were truly interested in learning what my sleep issues were and did their utmost best to help me find the perfect mattress. They started by showing me the exact mattress I specifically wanted to see and test. From there the showed me a few other mattresses based on my interest and needs. They showed me mattresses both below and above the price point of the mattress I asked to see. All of the mattresses we looked at were based on my needs, not what they wanted me to buy. I never felt pressured. This was probably the best customer service that I have ever received at any furniture store in Wichita, KS! I did not intend to buy a mattress at the first furniture store I visited but due to the outstanding service I received I didn’t see any reason to waste my time visiting any other furniture stores in town. I purchased a mattress that was delivered the next day. I definitely recommend Ashley Home Store on East Kellogg in Wichita, KS.

Everyone I came in contact with at Ashley's Store and also the delivery, were amazing! I never felt rushed and they were so respectful. They treated me like I mattered to them, not just a quick buck.They had the "Midwestern" attitude of friendly and warm hearted. If I have furniture needs in the future, I will go right back to Ashley's Furniture Store.

Maddy was very informative and led us to our prize. Thank you!

The team at Ashley furniture could not have been more incredible and accommodating during my Necessary and urgent purchase of a new bed. Dylan greeted me with a smile and when he saw the urgency in my request, completely moved into high gear and assisted without skipping a beat due to the urgency of my knee, they even got on the phone with the delivery team and put in a special request to expedite a same-day delivery. I could not have been more grateful to the entire team‘s professionalism and support. All of it happened within 20 minutes. Pretty darn good.

Everything was great. We worked with Dylan in the store and he was fantastic. He was extremely helpful and patient with us. We changed out minds a few times but his service remained impeccable. Delivery of our sectional was also great. The delivery crew was very nice and accommodating. A GREAT EXPERIENCE FROM START TO FINISH!!!

The delivery men were kind, fast, worked as a team, and professional. I would definitely hire them again 😀

Dylan was amazing! Great customer service 👏 👌 👍

Excellent service. Very fast, clean and efficient. The delivery driver, Skylar, set up and arranged my new furniture exactly where I wanted it.

Would strongly recommend purchasing furniture at this location. Our salesperson Nick was very patient and took the time to guide us through the purchase.

Andy and his management team were extremely helpful and knowledgeable assisting us in our choices and options of all types of furniture that we needed for our new home and we have recommended them to all of our friends and family.

Great experience and Alex was excellent to us. Bought what we needed and they have kept in touch ahead of delivery.

Excellent service.

We very well attended to during our visit. I feel that we were given good informatiin to help us make our selections

My experience was great from the start . My salesperson Caden was professional, knowledgeable, kind and didn’t try to oversell me or change my mind on anything. I walked in knowing what I wanted lol . The delivery was smooth and professional. Definitely recommend. Oh and my furniture is fantastic!

The staff is really great.They are from Thailand 🇹🇭

Amazing service. Great help. Love our purchase

We had a fantastic experience with shopping for living room furniture! We felt very heard with what we were looking for. Bow took our requests and showed us every option and helped narrow down our options! She was very knowledgeable and could answer any question we gave her! We are so grateful for her and for making our shopping experience a very positive one!

Dan was awesome. Professional, courteous and extremely knowledgeable of the products he sells.

Delivery on time, very courteous and careful, everything set up quickly and checked out, very pleased with everything.

Nick was incredible and attentive to my needs and helped me find the perfect bedroom set.

Madison was absolutely amazing! She was very knowledgeable, had wonderful ideas and I greatly appreciated her honest input. No matter what you are looking for, stop in and ask for Madison. You won’t be disappointed!

Couldn't ask for anything better!!!! Both guys were the best in everything!!!!@

Caden helped me tremendously. He understood what I was looking for. Very professional and courteous. Thank you Caden 😊

Shawn Tyler -Sales Associate was of great help when I couldn’t decide what was the best sofa for our family thanks to her we picked out this wonderful Sofa that fit perfectly in our living room!

Nick was very friendly and knowledgeable. He was very helpful. Made us feel comfortable

Maddie is amazing!

My mom and I visited Ashley yesterday and returned today to shop for living room furniture. We were looking for two new recliners and a couch, and we were immediately greeted by Dylan O. He took the time to show us around, answer our questions, and help us explore our options. We left with photos so we could talk things through and came back today specifically hoping to work with Dylan again. He was just as helpful and attentive, walking us through recliners once more and helping us find the perfect ones. He also guided us in choosing a couch that complemented them beautifully. Dylan was never pushy—he was friendly, patient, and gave us space when my mom and I needed time to discuss our decisions. He made the entire experience enjoyable and stress-free. Dylan was truly a pleasure to work with, and we couldn’t be happier with our experience.

Dylan was amazing. I’m a very indecisive person and not an interior designer. I let him know that I was just shopping and told him what I was looking for. He did amazing and I did not feel pressured. I even shopped elsewhere and came back to get his opinion on what I thought. I’ll leave this review until I see at delivery. Overall great service and overall his suggestions and excellent customer service

Wonderful sales person Maddie. The delivery guys were fantastic. Will buy from Ashley’s always

Excellent service, friendly, helpful, and easy to talk to. I did not feel pressured and was immediately put at ease. My sales associate, Caden, was knowledgeable and welcoming. WONDERFUL experience!

Bow was very helpful

Caden was excellent to work with!

Shawn was very helpful and attentive during the time we spent there! In fact everyone was great!

Alex was great at helping us. Very Knowledgeable

Very happy with our salesman, Andy. He was very patient and helpful in helping us find what we were looking for! I wish it would've been in stock, but that's ok.

Andy made the purchase so easy. Very helpful!!

Maddie was great!!

Very placed with my experience, the store we visited had a large selection and the sales team were very helpful in helping me, decide what would best fit our needs!! Delivery was flawless. They kept me up-to-date of when they would arrive. We’re super nice and placed everything where I needed it. I will definitely be visiting Ashley furniture again in the near future!

Great service and very friendly. One stop shopping. Why would you go anywhere else.

Meloni was great. She was a new employee but was extremely easy to work with and very customer oriented.

We had such an AMAZING experience working with Nick Simon while shopping for our new sectional! We anticipated this to be an overwhelming and stressful experience, but he made the process feel so manageable and smooth. We walked away being surprised by how relaxed and excited we were for our new couch! Nick asked thoughtful questions about our space and lifestyle, helped us envision all the different options, and truly took the time to understand what we needed. He also gave us space when we needed to think things over, which we really appreciated. Nick has a great eye for interior decorating, which was so helpful because I definitely don’t! We really valued his opinion and insights when it came to layout, colors, and overall style. He always kept our budget in mind and was completely honest about what he thought would work best for us, even showing us pieces well below our price point. He was never pushy, always patient with our many follow-up questions, and it was clear he genuinely cared about our experience and making sure we ended up with the right piece for our home. We cannot recommend Nick enough!

Alex at the East Wichita location was so kind! We really enjoyed him helping us!

Shopping experience was so easy. Melani showed us exactly what we asked for and walked us through it all. Delivery with Riley was quick and went super smooth. All over very happy with the process!

Had my furniture delivered and the whole process from coming in, purchasing, and having it delivered was easy. Nick S. was the salesperson working and he made my wife and I very comfortable and helped us decide everything. He offered us a water and overall he made our experience better! When my wife and I go back we will definitely be finding Nick S. again!

Such a great experience! Thanks to Bow we enjoyed buying a couch! We also really enjoyed her honesty and advice! Works do hard and super pleasant. Thanks!!

Very helpeful! Love Bow I believe her name is and the lady who does the payments !! Both nice and helpful

It was a pleasure to come in and have the best experience. Meloni Flickinger was very professional and kind. She was able help me choose the best dining set that works for me and my family. She definitely wears her heart on her sleeve. Will be back when I’m needing something else for my house.

The sales person was very nice and knowledgeable.

Great sale representatives. Helped me find exactly what I needed for my room a great and super comfortable bed. Looking forward to getting some more great stuff from them in the future.

Maddie was awesome to work with and helped us with things in store and things we saw online.

Andy Jozwik was very helpful in helping my father build and getting the couch he was comfortable in and that would fit his living room.

We had ordered furniture and kinds of craziness happened in our lives and Dan and the manager were so patient and kind. Helping us in every way possible. They are the best. Customer Service doesn’t end when you leave the store.

Bow was very helpful and kind. Easy to work with, knowledgeable and even followed up after we left thanking us for our purchase and sending me information I had asked for promptly!

Great experience talking to someone at store. Not so much online. It didn't take long for the furniture to be delivered.

Great delivery team, friendly and efficient.

Sarrina W. Was very knowledgeable and helpful. She answered all our questions and we were able to make a great purchase in a timely manner. The quality of the product was first class! Recommend Ashley’s highly!

Dylan was extremely helpful and kind. He listened to what we wanted and was able to get us what we needed. He is definitely an asset to your store. Thank you!!

Andy was helpful, helped us the weight the pros and cons of each option, and made the process stress free and fun!

Andy was a fantastic advocate that helped me get exactly what I was looking for quickly and with transparency about next steps!

Nice staff answered all our questions and were very helpful. Good quality products. We are very impressed with the effort Dan put in to make us happy in our purchase!

Everything from the shopping to delivery was great.

Nick was knowledgeable of the available options based on my request, showed me several items that would work for me and results were very satisfactory.

Excellent sales help. The product was perfect. We had some preferences regarding protection of item during shipping and delivery and they were followed to the letter. We were very impressed by the delivery crew. Obviously someone at Ashley is emphasizing customer service.

Very nice customer service. Very friendly and knowledgeable. I recommend this store

They arrived early, were very capable, friendly and kind! Explained what I needed to know and were very careful of our home! They were great!

Cayden was a pleasure to deal with he was extremely helpful, attentive yet made us feel very comfortable and not pressured he's a great asset to your sales team!!

Had an excellent experience! Dan was very knowledgeable, super helpful & great to work with!

Nick was great. Had a good experience shopping at Ashley. Will be back and definitely ask for Nick. Delivery was a good experience. Went very smooth and professional. Grade of A+++

Caden was very helpful and was a joy to have him assist me in making my purchase.

Doing an upgrade on our temperpedic system with a new mattress and picked up a couple of end stands. Everything went great with our selection.

Entire experience was great from start to finish! Furniture was of excellent quality that was reasonably priced, delivery was prompt with very nice delivery personnel and last the sales associate was very helpful without being pushy.

Everyone was great! Very pleased all the way from walking into the store to the delivery men's service at my door.

Good experience with sales and delivery. Would highly recommend

Very efficient with delivery and set up and very nice …. Very happy with the delivery and set up

Delivery and set up was very professional.

Dylan was a very good and friendly hi he was just learning but was very helpful and was explaining every thing about the bed and very helpful

Great service and friendly environment.

Dylan was very helpful and patient. Liked the free delivery, name brands and prices.

Alex was very professional and a great help.

Grant was quite easy to work with. Thanks to the young man helping as well.

Great place to shop at when looking for house furnishings. We had a salesman that was very informative and not the pushing type of person. When we decided what we were in the market for home furnishings, we decided because of that individual and his name was Dan. What a very informative individual. So here goes for Dan and thank you very much. Scott and Rita Figg

Bow and Caden were absolutely amazing! They helped my mom and me purchase new couches and made the entire experience enjoyable and stress-free. Both of them were incredibly friendly, knowledgeable, and patient, taking the time to answer all our questions and help us find exactly what we wanted.

Very personal salesperson

Today, I got the pleasure of working with Ryan Rohlman on our new dream couch. He was top tier to work with.

Excellent customer service. Shawn was amazing! She knew I was looking at a specific sofa and I’m on a budget. The sofa went on sale and she called me to let me know. I felt like she really went above and beyond to help me.

Zach did a wonderful job helping us with our selections , every one was fantastic to work with !

As always, outstanding product and customer service! Bow was great and Serena (manager) is unbelievably knowledgeable! Love, love, love, Ashley Home!!!

It was a very relaxing casual shopping experience. Never felt rushed or pressured. Maddie our sales person worked with us until we found what we were looking for. We had a few issues when the furniture arrived, but all issues have been resolved or in the process of. If you are in the market for new furniture I highly recommend taking a look at Ashley furniture.

Meloni was very attentive and nice. She assisted us in finding the right bedroom set.

We went in with measurements in hand and an idea of what we wanted and Nick was great! He was able to show us what fit our needs. We were in and out with our purchase completed in less than 1 hour.

From start to finish the experience of working with the staff was impeccable. Enjoyed have a breakdown by knowledgeable people on the couch I bought and the delivery service was quickly and professionally done. Would definitely recommend this store to everyone.

Andy was great to work with. He listened to what we wanted and quickly showed us options. He worked with us so see what would be the best fit for us with no pressure. Everyone at Ashley was friendly and helpful.

Andy Jozwik was more than excellent in helping us and keeping our budget in mind. Outstanding salesman.

Nick S was the best, we came in looking specifically for pillows with only a vague idea of what we both wanted. He let us try pillows and even had us use them on the same mattress that we currently have so we get the complete feel for how they'll sleep. It didn't feel pushy or like we were talking to a salesperson at all, it was very easy and low pressure. I'm definitely going to return in the future for other furniture buying endeavors and I'll definitely recommend Ashley to others.

My guy was great he was funny and professional we had a great experience.

Zach at the store was excellent, informative and very patient with us while making our first decision for a couch and ended up helping us find the perfect match for our family!

Bought me a queen size bed Zachary was very very helpful, Knowledgeable , he worked within my budget and gave me many options to choose from. I plan on going back when the time comes for more furniture, go in and ask for Zachary he was the best!

Andy did an amazing job he was patient detailed and helped us make the best decision that fit our budget in purchasing our theater seating.

Thanks Zach!

Wichita Furniture did a great job of delivering my furniture. Highly recommend.

I highly recommend our salesperson, Madison. She helped me find just the right chairs for the dining room table, and just the right rug for the color of the sofa and loveseat. She helped me find just the right queen and king- sized bedroom suites, and I am very excited to see it all come together. Thank you Ashley East and Maddie!

I had a great experience, Shawn answered any and all of my questions. She is extremely knowledgeable of all the products. I would highly recommend that you shop here. The prices are also affordable.

Nick was very helpful

Andy was great! He helped us pick out a bedroom set for our daughter and a dining room table for the family! He dealt with our questions and our 8 year old very well! Thank you so much!

It was a very fun atmosphere thank you Maddy for helping me out with my purchase

Great customer service! We needed to exchange a sofa, and it was a hassle free experience!

Jeremy and David did a great job Setting up the couch and the table and chairs

Andy was super helpful and patient with us when selecting our new sectional sets! He’s very knowledgeable on all the products and was so easy to work with! Thank you for a great experience!!

Zach Heilbrun was amazing! He took us right to the outdoor furniture dept, asked us a few questions regarding what we needed and then proceed to answer every question we asked him. He demonstrated some features and was patient and helpful. He asked an additional question which led us to the mattress dept and helped solve some of our problems there as well. If you have furniture needs and want outstanding service, go to Ashley furniture and ask for Zach. Tell him the Fish sent you.

Sales lady Sarrina was great …polite and to the point …she listened to my wants and needs and was direct and to the point ..I turned down the warranty protection plan even tho she was very hard to say no too. You have good employee.

Nick Simon is an absolute doll and made our shopping experience wonderful! He is extremely knowledgeable on the product along with putting pieces together to pull your ideal look together. 10/10 recommend!!

Good customer service

Zach was very helpful and efficient without being pushy!

Impressed with both the quality of our purchase as well as the sales associates who helped us. They stayed in touch regarding delivery with text messages and the opportunity to see where the driver was on day of delivery. Nice job!

We were very well taken care of, we will definitely return to purchase additional furniture :)

Have had multiple interactions with Dylan O. and will continue to do business here. Hopefully you come across this review! We have purchased a couch, table and chairs, and a bedroom set/mattress from this location on separate visits. Big shout out to their warehouse as well. Had a situation where I had some missing parts and they immediately shipped out the solution. Mattress haul off was awesome and the delivery guys made quick work. Thank you!

The young men who delivered my furniture were extremely respectful and competent. They knew just what to do in order to prevent any damage to the chairs and also were careful when they brought them into my home. Thank you so much. I know I will enjoy them for a long time to come.

Great service!!

My husband and I went to Ashley’s to find furniture for our new home, but we had no clue where to start. Nick Simon was the employee that helped us and he was so great!! He listened, understood and helped us plan.He was amazing and a great person to be around!

I worked with Nick and Zack. The experience was great and they were very helpful.

This company makes and sells the absolute worst furniture in USA. I paid $2300 for a sofa and love seat. I also bought the extended warranty for $500. I now have broken down furniture that I will have to replace. They sent a boy/ tech to look at it. He said the cushions were broken down and they would replace them. 30 Minutes after leaving he called my wife and told her they no longer make the cushions. So I am out the cost of the furniture and the extended warranty which they will not honor. This place is a total scam. Absolutely horrible experience. Morally bankrupt from the top down.

I was very satisfied will the service Kendall and the other co-worker was excellent. I couldn't believe have fast the set up was done. Thanks Carla Bogan

Great service abd selection.

Dylan was so much help! He listened to what I was looking for and found me the perfect couch!

Bow was a great help!

Great experience from start to finish!!! My sales associate Dylan was the best! He was so helpful and always is so nice. Delivery associates treated my home as if it was theirs! I noticed when bringing in my furniture they were so careful not to step in dirt and wet area that was clearly in the way of their path inside. Everyone has been so respectful! We had one dining room chair that wasn’t sitting level and had little wobble. Customer service sent out replacement immediately! I most definitely will be doing business with Ashley furniture in the future! Thanks so much, Ashley

Guys were great, on time, pleasant, even made a 2nd trip to bring piece that wasn't on the truck. Very happy with delivery!

Great guy he knew his knowledge of all the beds great job!!!

Sales staff friendly, knowledgeable and professional. Great experience.

Great.

Ashley furniture has been my favorite place to shop for many years. I appreciate their quality, style and their staffs professionalism. From their American made furniture to the fun and stylish accessories. Ashley style fits my decor. I live in a hundred year old family farm house that was once a school. Ashley has helped me update it to a comfortable, warm and cozy home. I've used living/dining room glass door units as cabinets and then added open farm style shelves for a warm country kitchen with the original 60's metal cabinets. Our adjustable Tempur-Pedic bed is like sleeping on a cloud. And has come in handy when the hubby had hip and knee replacements. Ashley isn't all country, it's modern, eclectic and stylish. From theater seating, bar accessories to entire kids rooms or a whole house, including bedding and paintings on the wall. Or, just a mattress or a centerpiece you've been looking for. Stop in, they may supprise you with all they have to offer.

I went with a specific set of living room furniture in mind, it wasn't comfortable at all. My husband found a recliner he liked that had a reclining sofa and loveseat. Margo was great help and got the delivery set up also. The delivery team was awesome, even in the rain.

Called in to the Store and was helped by Nick and I felt he went out of his way to assist me since I can’t get in a vehicle since I recently had back surgery. He was very knowledgeable in helping me and I greatly appreciate the help he provided in getting the bed i needed

We worked with Bow. She is AMAZING!! She kept an eye out for us on the furniture we were wanting. When it went on sale, she contacted us immediately!! She’s your gal if you are looking for furniture. Not pushy at all!!! Contact her!!

Maddie is great! 10/10 recommend asking for her. I’m excited for my new bedroom/matress/adjustable base

Jannely V was amazing today. She made it a quick in and out, was very nice, and had no problem helping us out with switching the order so I could put everything on my Ashley card. Yay for free financing! Thanks Ashley Furniture!

We worked with Cambridge. He was very polite and patient with us. We walked in the store not knowing what we wanted and when we came to a decision after having to deliberate amongst our selves several times. He got us exactly the couch we wanted.

Cambridge Eaton was helpful and knowledgeable but not pushy, which we appreciated.

My husband and I are very upset about the way they tried to MAKE us buy the warranty. We told our salesgirl at least 10 times NO. then the store manager came over and brow beat us for 15 minutes while we kept telling her no another 10 times. We almost left without buying anything. We really like our saleslady Bo. You need to stop this practice. Our home is full of Ashley furniture but we won’t be back

Sarrina and her team were so kind and patient to work with. Serrina is very knowledgeable and provided answers to all my questions. Highly recommend 👌 👍 👏

It is a great place to look at furniture! The sales people are so helpful and knowledgeable!

Madison S. was super helpful and very knowledgeable! She showed us multiple options and we never felt pressured. Very pleasant expirence and left with our dream couch!

Callie took care of a costumer issue with damaged end table received, removing the burden from the costumer. Her assistance in the way it was handled is much appreciated. Thank you

Zack was very helpful and kind!

The staff were wonderful and the manager outstanding. So helpful and pleasant. Lots of choices and a good sale

Great service thank you

Friendly helpful associates with a good selection of furniture

Nick has helped us the last 2 time being there and is always kind and helpful. He shows multiple options while asking lots of questions so you get what you want for a price that fits you.

Dylan was knowledgeable, helpful and patient. You had the items I selected in stock. Look forward to the delivery.

Dan (east store) made the purchase extremely easy and went well beyond to get it done right. I am home bound and Dan and the crew had the loveseat delivered and in my home the next day. Nice quality. Would recommend these guys !

App to track delivery progress was very helpful! Once delivered, had the furniture assembled in no time! Great customer experience

Furniture wasn't too bad but the sales person was too aggressive. Bad experience overall and won't go back again

Great personal service.

Good selection to choose from. Maddy was very easy to work with, convinced me to spend four times the amount I had planned on but it was a decision long overdue. Ciarra the manager was hands on and quite pleasant to work with and Georgia Lynn couldn’t have been more professional at the end of the purchase. I’ve only purchased my furniture from Ashley the past 15 or so years. Always a good experience. Zero complaints from this guy. (Except blowing through my kids inheritance, guess little Joey jr is getting a recliner when I’m gone).

Went in looking for new mattress, with some knowledge and research on temperpedic, but after talking with Nick S. We learned a lot more and was able to make a well educated decision. Nick spent well over a hour with us as we tested many different beds and pillows. Also same day delivery is awesome!

Delivery was well communicated, quick and efficient

Bought the love your mattress plan with my mattress- $799 - the plan shared with me and positioned as coming with freebies.. turns out there are different levels to this plan and I paid for these “freebies.” I feel like I was had, could have gotten the same coverage for my mattress for $500 less. Really gives me a sour feeling. I have purchased many items and have been happy with almost all of my other purchases, but it takes one bad experience.. so giving 2 stars instead of 1.

Ashley is the place to go for furniture. They have been great to us with a huge selection, durable furniture, great deals, and friendly staff. We keep coming back!

We were looking for a new recliner. We were greeted as soon as we walked in by Margo. We let her know what we were looking for and she showed us several different options as well as two seater options that were available. She was extremely patient and very personable with us while we made up our minds. Your store was our first stop and we found what we wanted at a good price. We were also pleased with the protection plan we were able to purchase. The one issue we had was how much the delivery fee cost us. We live less than 30 miles from the store however, the cost to deliver was $160. That seems like more than it should be to us but we didn’t have another option to get it to our home. Otherwise, it was a great interaction. We seem to have good luck finding good quality items there and what we want.

Dylan was a great help and made our experience smooth and enjoyable

Margo was very professional, makes the shopping more fun and exited .. she answer all the questions we have.. we really enjoy working with here.

Our salesman Dan S. was very knowledgeable and helped us find exactly what we came in the store for. Then he helped us find additional items that we didn't know we needed! He's a great guy and so friendly. Thanks Dan S!!

Absolutely an amazing experience! Maddie was the sweetest and i’m very happy with the decisions I made. She was so helpful and I felt like I was hanging out with a friend ! The delivery guys super quick, also very friendly!

Excellent service, Margo was able to display information regarding different brands effectively. Each question was answered with efficiency. That showed that she knows the ins and outs of her job. Once again great service.

It was a pleasure working with Maddie as well as the other sales folks. Very knowledgeable and patient

Thanks guys

Shawn did a fantastic job taking care of us! She had great suggestions and made the whole process easy and stress free. The delivery went great. The guys were fast and did a nice job. Double checked that we were satisfied before they left.

Cambridge made the process super quick and simple. We didn’t feel overly pressured to buy and he ensured we got the best deal possible!

I had such an amazing experience at Ashley Furniture thanks to the team, and particularly Margot, Georgia, and Bow! From the moment I walked in, the entire staff were welcoming, friendly, and made the entire process feel easy and enjoyable. What I appreciated most is that they weren’t pushy at all—instead, they listened to what I was looking for and genuinely helped me find pieces I loved even more than what I originally came in for… and at a better price! They went above and beyond to make sure I got the best deal without sacrificing style or quality. It’s rare to feel both supported and unpressured while furniture shopping, but this team made it happen. Highly recommend working with them if you want a fun, stress-free experience and a beautiful home to show for it!

Cam is one of the better salespeople my wife and I have ever dealt with at any retail store. He listened to what we were interested in, but he wasn't at all pushy or overbearing in trying to sell us any more furniture than what we were looking to buy. He's ideally suited as a salesperson at Ashley. Thanks, Cam.

Ashley Furniture had what we were looking for again and we are pleased with our purchase. The sales agent, Margo, is very helpful and knowledgeable. Her manager is very friendly and customer service focused. Store sent frequent updates on back order status and of delivery driver. One item arrived with a minor flaw; however, Jason in customer service very professionally and quickly resolved the issue to our satisfaction. Delivery drivers were professional and ensured item was placed right where I wanted it and tested mechanical components. I’ve done business with Ashley Furniture on East Kellogg at least three times since 2019 and have been happy every time.

Delivery was great. They showed up at the time given and were able to bring all the furniture into the house on a safe, but quick manor. Excellent service

Everyone was very helpful and professional.

Nick was GREAT!! Ask for him when you go in! Super friendly, paid attention to my requests & shared lots of laughs!

Maddie at Ashley East was great help to my husband and I! She answered all of our questions and was very patient through our hours long shopping spree. We were able to find exactly what we were looking for!

Great selection and great sales associate. Excited for our new bed and bedroom set!!

I had a great experience purchasing new furniture from the east Ashely store. From the moment I walked in I had the someone help me look at different items and not feel pressured to make the purchase. My furniture had to be ordered and it was delivered within a week!

Fabulous experience.

Dylan was wonderful to work with!

My wife and I went in to buy a dresser for our nursery. With the baby almost here and me traveling for work quite a bit we asked if the dresser would be pre assembled. We were told by the salesperson that this dresser is pre assembled and all we would need to do is screw the feet on. Once we picked up the dresser it was not pre assembled and has “quite a few steps to set it up” (salesman’s words). When I called and asked if we could return it and purchase the delivery/assembly option (which is an extra $160) the salesman let me know that apparently this dresser is a “special order” and isn’t allowed to be returned. They also don’t have any way of making this situation right except offering a whopping $23 off the price. When you make a mistake you should be able to come up with a solution for the problem. Terrible customer service.

I worked with Dan to get new furniture for my Dad as we were moving him into Assisted Living. Not only was he knowledgeable about helping in our selection of pieces but he also was understanding of the situation due to his own Fathers experience in AL. He went above and beyond to make sure all that we needed was in stock so their was no delay in delivery, helped me think of items he would need in his new home, and kept us at the right budget point. I will always be asking for Dan from now on when buying from Ashley Furniture!! My Dads place looks great and he is comfortable with his new furniture during a time of a hard transition in life! Thanks Dan and I hope your Dad enjoyed his Birthday at the baseball game!

My salesperson was very knowledgeable and I was very happy with the end results.

Process was seamless, didn’t what I came to see in stock or on display. Found something my husband loved instead. Delivery time fit perfectly in our time frame. Maddy was a perfect sales person, she didn’t try pressure tactics or try to sale us something we didn’t want.

If you ever in need of anything, see Cambridge the service and products are outstanding.!

Experience with Ashley Furniture was excellent throughout the entire process. From sales person to delivery persons. I have purchased all my furniture from Ashley in the past and will continue to do so in the future !!

Dedicated to making customers satisfied with their purchases. Store was nice and clean.

It was a great service! And it was on time! Thank you very much!

Nick was so very helpful and gave great advice…. I will certainly shop with him again in the near future! Thank you Nick!😁

My experience was made perfect not because of price or style! I was greeted by a very special young sales person who meet my needs with thoughtfulness and expertise for my best interests of what I was searching for.

Their service was excellent from being able to quickly make an address correction to time updates. The total experience was amazing!

A very good experience

Delivery was ahead of schedule, well communicated, and the two delivery drivers were extremely fast, efficient, and thorough. It wasn’t even my couch…I took the delivery for a friend out of town and would still 10/10 recommend👍🏻

Maddie was so very helpful and PATIENT! We changed our minds repeatedly and she kept working to find what we wanted. We couldn't be happier with the experience and the quality.

All of the folks from Ashley furniture were very helpful and professional. The delivery went quick and smooth and the delivery guys were very nice. Even put the throw pillows on the couch!

Cambridge was very personable and knowledgeable. He made the experience very pleasant and transparent

Staff were friendly and worked with us to get the bed and bed frame we wanted. Overall, good experience.

Dan at Ashley East was very helpful. Delivered on time and setup well.

Always fix any problem i have with courtesy.

Great sales person, communication was great. Delivery was perfect. Kept in touch with us until they arrived. Very careful with set-up of furniture. Could not have ask for anything more!!! I really recommend buying from Ashley!!!

I was provided with excellent customer service from Margo. She was very personable, genuine and knowledgeable the moment we got acquainted. She listened to my needs, considered my budget and provided options that I hadn't considered before walking into the store. I am VERY impressed with the service I have received from this location. They continue to exceed my expectations.

My experience shopping there was beyond expectations. My sales associate (Bow) was very knowledgeable, showed a care in presenting me with recommended furniture that inticed my interest in my purchase. Outstanding customer support. Thank you.

Bow was amazing to work with. She made our shopping a wonderful experience. Ashley furniture is lucky to have her.

Zach was a pro and really knew his stuff on mattresses. I am now upgraded and sleeping much better. Thank you!

JJ was great, very helpful and a no pressure salesman, but very knowledgeable and seems to really want to know what would help the most. Easy check out process. The delivery guys were fantastic! They were effective, and did what they thought was going to be the impossible. Narrow doorways, stairs, and 90° corners were no match!

Zac the sales associate who assisted us was very professional, courteous friendly and attentive. It was a pleasure doing business with him and Ashley's. I will recommend you to my family and friends.

I went in to just look and came out with new furniture. That's just how good the service is.Thanks Bow for your patience and help to find the perfect sectional for my family. I cannot wait to decorate! Shoutout to the finance team and the manager as well. It's always fun to shop here.🩷

Great customer service Margot was an awesome sales representative. I just wish they would have started off telling me the different ways of delivery.There is a delivery fee for a $160 and then there's a drop off fee of $60 I was never told about the drop off fee until I told her I would come back another day and then she told me about the drop off fee of $60. I saved myself a $100.

Bow Mc Cullough is the best! She is lovely to work with and makes each transaction seamless. I really appreciate her and Ashley Furniture.

Great experience. Very friendly and knowledgeable staff. Not pushy at all.

I love the Table and Chair set I purchased from you. Shawn T met us at the door and was a great salesperson for us. Thank you. After a quick check, my husband did find a flaw on a couple of chairs. When I called, they sent workers back to take care of it. They will work with you until you are completely happy with your purchase. I am planning to come back to buy some more furniture. Thanks again.

Quick, easy, got exactly what I wanted. They set it all up exactly how I wanted and were both gracious and succinct while doing their jobs.

Love the quality of my new bed and night stands

The delivery team was amazing! Great job at setting up the furniture and they were very friendly gentleman.

Great people, build my frame in 5 mins pretty quick!

Great experience with Zach the sales person. Listened to what we were interested in and was spot on in what he showed us. Very friendly and easy to talk to.

I have had such a positive experience with Ashley Furniture store I can't imagine going elsewhere. From the sales floor to checkout and delivery my service experience was excellent. Thank you to all the delightful staff.

Went in there for Hollywood was in in out with in 10 minutes, easy right. but we had to go pick it up At the distribution center after they said it was in stock. got there, the guy was really nice at the desk but whoever gave us our furniture, gave us two of the same sides of the frame, and it doesn’t line up, right very disappointing

Great experience!

Nick was super nice, knowledgeable, and helpful..fun experience.

Excellent selection and price. Staff was very helpful and kind.

Dylan was amazing

Dylan was simply the best at helping us find the perfect mattress! Thanks Dylan and the Ashley team!

My delivery was on time and Jeremy and Burton did an awesome job. They were professional, friendly, and efficient.

Great experience. Dan is very knowledgeable and helpful.

Great experience in store and delivery.

We had a great experience at Ashley! Our sales associate was very personable and really listened to what we wanted. He was very knowledgeable with all their products as well.

The sales lady was very helpful. She was very knowledgeable once we told her what we wanted she helped us find a color. She helped us find a sofa even though we had several different choices. She found an old sofa that I have bought in 2020 to match the loveseat that I have but it was discontinued and I appreciated her trying to even look for it. Ashley is a great place to buy furniture such beautiful things. You will always find what you’re looking for.

Was treated with courtesy and our needs were met. Thank you Shawn.

My sales person was very knowledgeable, helpful, worked with me to find what a wanted. I would recommend the Ashley Store based on friendliness of the sales person and quality of furniture.

The whole team was super helpful and patient with me as I made a decision on furniture.

Service was amazing and friendly. Bow did a great job at assisting us and finding what we needed.

Great customer service! Shawn was awesome and knew her products.

Maddie was awesome and very knowledgeable about mattresses. She helped us pick the best mattress for us. Highly recommend her.

Good service, & quality products, at a fair price.

Salesperson greeted us at the door and then helped us find the perfect furniture for our needs. Salesperson was kind to our sons and made sure everyone was comfortable. We had a great experience at your store.

Everyone from in store to delivery guys were extremely kind and helpful. We love our new couch

Beautiful furniture! Delivery and set up was perfect!

The salesman was very knowledgeable about the products. Had a very good experience while at the store

Great customer service! They were very communicative and helpful. They do a great job as always, definitely will be making more purchases in the future.

We came in looking for bedding. We met Dan, who greeted us up front. We had a rough few months with my husbands health and he and his manager helped tremendously with all phases of our purchases. We have bought several purchases from Ashley and the customer service has been excellent.

Love this store. All the employees are very friendly and helpful. Thank you so much with helping my family

Sectional delivered quickly and with care.

My couches were delivered today! The guys were absolutely fabulous. David was the driver but I can't remember the other guys name that was with him.

Cambridge is amazing!!

Shawn made our shopping experience great! Delivery was exceptional with continued updates.

In and out. No hi or bye.

Ashley's staff kept me informed the whole day as to where the driver was located, which was great. The two gentleman were very professional and courteous. They placed the recliner and loveseat where I asked them and were in and out quickly. This was a great experience. Would recommend Ashley's Furniture to anyone.

Bow made our shopping experience enjoyable. Love the quality of their furniture. I can’t wait until our order arrives! Thank you Ashley and Bow!

Cambridge was so kind, caring, and considerate from the moment we walked into the store! My mom has worked with him in the past, so I knew we were in good hands! But he exceeded my highest expectations! We had a color scheme, price range, and aesthetic in mind…and he absolutely nailed it when finding the right pieces for me! I purchased a few items and am so happy to be receiving them soon! Highly recommend Ashley Furniture and will definitely be coming back in the future!

Justin Schmidt is the best salesman. We keep coming back because of him.

I had a wonderful buying experience and the delivery and set up went great as well. Everyone that helped me through the process were kind, friendly and professional!

The service was absolutely amazing! They were very helpful and not pushy on trying to sell us, they were more educational and helpful in showing us all our options in store. The delivery and installation was also exceptional! Highly recommend, we had a very good experience!

Margo has worked with me for a few months as my apartment has been under construction. She has been patient with the uncertainty and when the decisions were finally made, she quickly processed everything so the pressure was minimal. Love her!

Dan S was an unbelievable salesperson. He was amemicable and made a great 1st impression. The best part of the day was the many options I had. We had been to 3 other stores before Ashley. Furniture. Found what I wanted.

Dylan was fantastic, gave honest opinions and wasn't just trying to sell me on things. Overall was extremely helpful, thank you!

Most pleasant furniture shopping experience: no sales pressure, nice selection, great pricing, delivery service…enjoyable!

Delivery and set up went well carefully done sofa and recliner look great very comfortable

She was really kind and she was very helpful .

Experience was fantastic. The guys were very professional and extremely helpful able to help with assistance along with keeping attention to not letting my cats outside. Super excited with this experience

Great customer service! Very helpful and patient.

I conducted a seamless transaction with Ashley Furniture and am quite happy with what I bought. I look forward to owning our sofas!

Great experience shopping with our salesperson Bow. She was very knowledgeable and helpful and kind to our children.

Nick was very helpful to find a loveseat for me! Found what I wanted! Painless process, I will shop there again! Thanks Nick!!!!!

Super friendly and knowledgeable. In and out. No issues. Very pleased with all aspects, sales, delivery, and set up. Would highly recommend.

JJ my salesman was great. He asked the right questions to determine what I needed and how it would be used. Then he showed me several options to meet my needs and my budget. They would rate a five if they had available inventory to ship. Because I needed something in stock I was extremely limited in choices and no furniture group was available 100%. Not a problem if you have 3-4 weeks to wait.

Maddie was our sales rep And she did a fantastic job helping us navigate through the store to find just what we were looking for. She was very patient with all of our requirements and three people trying to make a decision. A big thank you goes out to Maddie who made me and the grandparents feel very comfortable in our decision.

We were very pleased with the selection of chairs we were shown. Shawn was very courteous during the entire transaction and made our choice very easy.

Bow did an excellent job of showing me what was available. She was extremely helpful without being pushy and very patient when I kept changing my mind.

We had an another great experience with Dan. We decided that the leather recliners we had purchased the week before weren’t a good fit. We ended up with 2 Next Gen Durapella recliners and they’re perfect. Dan made exchanging the recliners an easy procedure and the guys who did the delivery, setup and exchange were very efficient. We would definitely recommend Ashley Furniture to anyone looking to buy!!

Friendly & Efficient...from the beginning with Cameron to Jeremy having items out of boxes and assembled making the delivery process less than 10 minutes...!

They were welcoming. But Maddie couldn't get the hint that we wanted to see by ourselves. Kept telling her we were going to look around but kept following us. When we were about to leave, she was persistent on why we didn't want anything. I get it's their job but geez I wanted some space to look around.

I enjoyed shopping at Ashley Furniture. They had quality furniture, and a great selection. I didn’t realize they had outdoor furniture, and that’s exactly what I had been looking for. We did purchase an outdoor sectional, and are excited to have a new look!

Margo was fantastic.

Nick was an absolute joy to work with, no high pressure sales tactics!!! Got exactly what we wanted and we look forward to working with him again!

Sofabed is nice in appearance however it is very stiff like lying on or sitting on a rock. Received everything in a timely manner. No I would not recommend this product

Dylan O was our associate and he was great! He has a positive upbeat personality and showed us possibilities we had not thought of. (The store manager and another associate Chamberlain even visited and assisted us while we waited for Dylan who was helping another couple after we left and returned.). The Ashley and Wichita Furniture team is the reason we have purchased all of our furniture from the same place. Customer service is the absolute best here.

I've worked with Shawn twice now and she is great. Delivery service is worth it and they do a good, clean job.

Very warm welcome upon entering the store. Margo listened to what I was looking for, and we found it! Very professional, thorough, and made my purchase incredible easy. I also feel confident that if I do run into any problems, they will be addressed asap!

Fabulous service from Nick from start to finish.

We had a fantastic experience at Ashley Furniture! The selection was great, and the quality of the pieces exceeded our expectations. A huge thank you to our sales rep, Michael—he was incredibly helpful, patient, and knowledgeable. He made the whole process smooth and enjoyable. We’ll definitely be back and will recommend Ashley to our friends and family!

As always had great experience in the store. Finely after while was able to make choice and got what i was looking for and needed. I am honestly very difficult customer and it is not easy to please me, when i want at store I got help from Maddie Sanders and this girl was so kind respectful and patient with me even day when i left and didn’t make choice she didn’t mind and next day when i want again she was same way. So thankful and glad i finally found representative that helped me making decision.

I worked with both Dylan and Maddie at the store to buy my new mattress. They were wonderful and very knowledgeable. I did not expect it, but I really enjoyed my time in the store. They made shopping a joy!!! The store manager was also wonderful.

Dan was amazing! really took his time and made sure we were super happy with everything we got. I would definitely ask for Dan

JJ at Ashley was informative and didn’t rush me on my purchase. I came back several times and went to multiple stores looking for the right chair. I think you have to expect the car salesman type persona to some degree but when I asked for time to wonder and sit on my own, JJ was the most understanding of that. I’m so happy with my Modmax chair from Ashley.

Lots of help. Great experience. They were great!

This visit was amazing! Nick S .was off the chain with his customer service skills! Now I wanna just do another purchase! Love, loved my experience ❤️

Nick was a big help and we are very happy that we are getting the furniture we need. Thanks so much! Additionally our furniture was delivered today. The young men were on top of all that they had to put together. I know I'll be using these service in the future.

I was very pleased with Shawn Tyler. She was very helpful and went out of her way to make sure I was completely satisfied. I highly recommend her when you go out to the east store. I know she will make sure your well taken care of.

Was very pleased with how Nick helped me navigate even placement of my furniture. Very helpful and couldn’t be more pleased!

Shawn T was GREAT! She helped us with everything we needed and more!

All items delivered on time and assembled perfectly! I will be using Ashley Furniture for ALL of my furniture needs in the future! They made the entire process so easy. Thank you Ashley Furniture!

Dan helped me today with purchasing new living room and bedroom furniture, he was very knowledgeable very quick to the point amazing to work with definitely would recommend him and his store!

Ashley's entire team are fantastic. As a disabled senior with a seating emergency and unable to visit the store in person. I called late in the day on Friday Dan S was so helpful I explained what I was wanting gave him some model names for the Ashley website and he started texting me pics of in stock items. The one I liked the best was in stock and could be delivered by Tuesday. Since I was an existing customer the folks in the office were able to finalize the sale quickly and hassle free. Kendall and his assistant just left they were so kind getting everything set up and it looks beautiful. The Ashley Store on Kellogg and it's team is one of the best I've worked with

Mike was very personable and well informed about the store’s offerings. He was extremely helpful to us in our search for new furniture. I would recommend!

Individuals are very friendly and they are well informed about the furniture they are selling.

Cambridge, at the Wichita East store, has helped me in the past and he helped me again just recently. I highly recommend him to assist you in finding just the right furniture for your home. He is patient and knowledgeable.

Nick was amazing at helping us find what we’re looking for and more! We enjoyed our experience. Everyone was so kind and friendly!

Enjoyable experience. Sales person (Dylan) was was pleasant, professional & knowledgeable to our needs. Helpful and curtious in every way. Thank you Ashley's!

Great customer service

Like the product and the sales person. The delivery was on time and the delivery people were very friendly.

Friendly and efficient service… love the furniture!our salesman was so easy to work with..

I had a great experience at Ashley in exchanging my mattresses

The moment I walked in the store I was greeted with a smile by Mike, and he was quick to ask me how he could help. I explained that I used their online design services to style my living room, and I was there to look at the couch before I purchased it online. I looked at a couch, and I was able to see the coffee table, end table, and the swivel chair I wanted! He was then able to order everything for me on the spot! I didn't have to do any ordering online like I thought. Mike made this experience wonderful! He was so friendly and knowledgeable. What a joy everyone was that I encountered in the store! Many thanks to Georgia for her explanation of the furniture protection plan. She was very helpful when presented with questions.

Madison was great, and she was very understanding when I needed sometime to mull over my decision. I was able to decide what I wanted to do and ordered my furniture which was all in stock. I went in on a Saturday March 22nd, and I have my furniture today March 25th. The delivery crew was excellent, and I thank them for saving my back.

Fun shopping experience!! Thanks Nick!!!

Great knowledge on the subject matter and was able to answer al questions.

I had the best experience shopping at Ashley Furniture East store. Maddie was wonderful to work with! She listened to exactly what I was wanting and showed me my options. I found the most beautiful sectional and couldn’t more happy!

Fabulous selection! Cambridge was kind, helpful, patient, informative, and made the whole purchase process fun! Will definitely be a repeat customer! Ty so much!

Dylan is awesome…Go see him please!!! So very patient and helpful.

Michael to the time to listen to my concerns. Great customer service.

Eaton and the original at the door did a good job. Were professional and courteous. Took extra steps in doing a good job.

Dan was amazing and helping us with making the right choices that we wanted. He was amazing even with my kiddo going above and beyond making communication and holding hands with her. Dan went the extra mile to make sure everything we got fit our liking. Way to go Dan!!!

Cambridge was very helpful. Showed several different options and was informed about the products he showed me. Can’t wait to enjoy my new couch!!

Shawn was very friendly and helpful. Great price for the couch, and got just what we wanted!

Exactly what we ordered. The delivery people were great

The sales lady, Bo was so helpful. She really listened to what I was looking for. The manager and cashier were extremely professional and made buying furniture a great experience.

Staff is very helpful and knowledgeable about their furniture. Very patient as well. Definitely recommend shopping at Ashley for your home furnishings needs! Ask for Mike he was fun to work with!

JJ was great. Patiently listened & with his awesome product knowledge helped with recommendations. Very pleased.

Maddie was helpful without any pressure to buy. Great furniture at great prices.

Phenomenal job with delivery of my couch! They guys were very nice and were patient.

Associates were knowledgeable and friendly.

We enjoyed our experience at Ashley’s. Our salesperson was Cambridge and he was extremely helpful and helped get what we wanted.

Great customer service and answering questions. Thank you, JJ!

they two young men thatdelivered my furniture were wonderful

We had a great shopping experience with Maddy at Ashley. She answered all the questions we asked and knew the details of each item we looked at. She heard what we wanted and worked diligently to locate items we might like. She was professional but not pushy as some sales persons are. The prices were reasonable and the merchandise we looked at appeared to be of very good quality. We purchased two items that will be delivered tomorrow. Whenever we need furniture of any kind in the future, we will definitely head to Ashley.

Loved the updates about delivery! Nathan and his partner were fast and polite- got everything set up where I wanted it perfectly!

10/10 experience with Nick S! I came in and knew exactly what I wanted. Even if I said “mmm no” he said okay! Let’s go here! BEST experience I’ve had at a furniture store! I WILL be back!

Its sad that this place has gone downhill we’re gotten nothing but shitty attitude and rude people who were very dismissive and basically pushed us out the door we will not be returning to this place it’s absolutely a disgrace how they treat people and look down on them.

Friendly people. I was looking for a specific item, and the lady showed me everything , with explanations, and never pushing me. I finally bought exactly what I wanted.

Amazing experience! I did not want to exchange my new mattress. But I know i had to. Margo helped me and she was amazing! She was so patient and kind. She was very informative. I will use her again! The delivery team who' head guy was Joshua was very kind as well. They delivered and set it up for me and made sure I was happy with everything before they left. Weather you buy from Ashley and pick up yourself or have things delivered, you are in great hands! See Margo or Cambridge at the east location and just know your delivery will go well!

Thank you for the early delivery of my headboard!

Ashley has great customer service. They have taken good care of us.

Dan, our sales associate was easy to work with. He knew the inventory and went out of his way to make our shopping easy and satisfactory. The delivery people were very polite and professional. Ashley is a great store. Will recommend it to others.

Great 👍

Great customer service! Nick Simon was friendly, helpful, and courteous!

They arrived early and got our purchases put together quickly and efficiently! Very grateful

Very good buying experience and everyone was extremely helpful!

EVERYTHING was great with the purchase, the financing, the delivery and set up. However, I hope I never have to get anything again from the distribution center. That was not a good experience.

You guys made an A+ for delivering the chair so quickly. Your delivery men are so courteous and nice. Thank you

Had seen something on line I liked. Went in, Dylan knew exactly what I was talking about. Saw it and bought it. Also shopped around until I found something else. Good experience.

Sales lady was very helpful

Fantastic delivery! Delivery driver / Employees were amazing !

Ashley's helped me choose and select what I was wanting to achieve. They did this without me needing me in the store. The process took less than 30minutes and will be delivered and assembled in 2 days.

Great shopping experience and great customer service. I’ll keep coming back to Ashley East for all my furniture needs.

Professional fast courteous.

Sarrina was extremely helpful and patient with me while I figured out what I wanted!

We had a very good service during the whole purchasing and delivery process. The salesman and the delivery people were all awesome!

The team was very helpful with my exact needs. Took a little bit of thinking, but I was very picky! They did it!! Thanks to all the team that helped—Maddi, Sarrina and Ryan!!

Sales personnel were great and delivery people did a great job!

Another great experience!! I am very particular and the salesman was very accommodating and hung with us and helped us make up our mind!! Great guy!!!!!

As I entered the store I was greeted with a warm welcome and a smile. I was asked what I was looking for. Dan took me right to the selection. Explain the product he was very knowledgeable about the product. I chose the color I was looking for. It ended with a sale. The cashier was so friendly and I’m looking forward to the delivery of my new chair. Thanks Dan!

Staff was friendly, knowledgeable, and accommodating.

The delivery staff was very time efficient, kind, and professional. 10/10 customer service!

Sales rep was super helpful. No pressure sales!! We love our new bed. Delivery was super fast.

The service these two workers provided was excellent and professional. The set up was fast and profession couldn't have been more pleased with the service .

Dan was extremely knowledgeable and helpful.

JJ was very knowledgeable and helpful and pleasant to talk to. He certainly knows his stuff and can sell sell sell. 😀

Our experience was awesome! We did do some price matching, which they honored, as well as ended up purchasing a new bed, in addition to our living room furniture. Maddie was great to work with and was very personable. She was very helpful in helping us decide. Thank you!

Greg and other delivery person were on time, very professional, and efficient.

I bought patio furniture about 3 years ago from Ashley Furniture store in Wichita, Ks... and have enjoyed the patio furniture during this time, but have not used the fire pit. When we decided this year to use the fire pit, we found that it was not working properly. I called and spoke with Scott,(the store manager) and explained the situation. He was very attentive, helpful, kind, caring and eager to help in any way he could. He was willing to go that extra mile. Even to the point of helping pay for the cost of getting the fire pit working!!! Scott, I cannot thank you enough for your kindness and willingness to help get my issue resolved!!!! I thank you. thank you!!! I will remember my call to you,your empathy and willing to help!

The salesperson was very nice and helpful

A very nice team at Askey's helped me with this purchase. I am pleased with the sale price!

Maddie took very good care of us, found what we wanted and needed.

Dylan excels at coordinating furniture and rugs to create a beautiful look! He is kind and patient, and I highly recommend him! Everyone at Ashley is helpful without the pressure, making shopping for furniture less stressful.

Nick was very helpful and knowledgeable about the mattresses

Nick was very professional, knowledgeable and fun to shop with.

The whole process from sale, purchase, to delivery was exceptional!

Great customer service. No hard sell tactics.

Delivery was professional. Two delivery guys Did a good job.

Always happy with the ease of shopping at this store!

Great experience at Ashley!!! Nick S was amazing to work with. He gave great advice as to what would work best in my living room area. He was patient, showed me lots of options and answered all my questions! Thanks Nick S!!

Love our new stuff! Everything went awesome! Greg our delivery guy was fantastic!!!

Bret was great to work with! No pressure just very informative and helpful! Price was reasonable and good selection!

The employees are very nice and accommodating.

Shawn was friendly, patient and knowledgeable about her products. No pressure sale. Great experience.

Great staff! Went into the store with a loveseat in mind. They not only had it in stock, but it was also on sale! I was in the store less than 20 mins & the customer service was excellent.

Appreciate that Shawn took the time and with patience to show us different options of dining sets and other furniture especially for two indecisive people. -

Traci was phenominal. Very helpful and kind. Great experience!

Dylan and Tracy were both great when I went in to buy my couch from the East Kellogg store. Quick and easy process to finance and get out the door AND got it delivered on Christmas Eve. Delivery drivers were really good at getting it all into the house quick, safe and efficiently. All in all a great experience!

Great experience being taken care of by Cambridge.

Excellent and fast!

From walking into the showroom for the first time to our new living room furniture and rug being delivered, we've received 5⭐️ service! We couldn't be happier and would absolutely recommend Ashley!! Great prices, excellent selection and superb service! Thank you!

Michael was GREAT with finding exactly what I wanted at the price I could afford. Thank you

Shawn was so friendly and welcoming when we entered the store. She showed us different bed frames and shared with us the features of all that we liked. She let us browse with no pressure. Great experience!

I buy all my furniture from Ashleys and have always had a 5 star experience! Would recommend to everyone.

Best costumer service. Everyone was so kind and patient. They help me with every question I had and even delivery was very smooth and quick.

Brendon was excellent when helping me shop for a couch and provided me with several options to meet my needs. Excellent service. Will definitely work with him in the future!

Dylon was fabulous and helped me pick out furniture for our new home. He wasn’t pushy at all but ever so helpful. I will be buying all my furniture from him. Huge selection.

Great place to shop very helpful.

When we entered the store we were greeted by sales associate Traci. Very nice and personable. We let her know what we were looking for and she took us around showing us all our options. She let us take our time, no rushing us around. Found just what we wanted at a price we could afford. Thank You Traci for all your help. The rest of the staff we interacted with were all very nice. Made our experience very pleasant. We wish you all the best. Sheila & Doug

I wanted to take a few minutes to express what a pleasant experience it was to shop at Ashley's East Wichita store. Cambridge took the time to help me select the perfect living room furniture!

Great service, listened to feedback, helped get us the best most affordable deals. 10/10 helpful!

The entire experience from shopping, purchasing to delivery everything was terrific. Will definitely work with Shawn from the Wichita East store again when we need something.

We have always had the best service at all locations of Ashley Furniture. Friendly, professional staff who are very knowledgeable!

I was welcomed by the most gracious and attractive young man, Michael. He listened to me attractively as I told him what I was looking for. I told him about finding the couch I wanted to look at on line and my desire to see what it looked like and to sit on it. The first sofa was really nice then he showed me another that was perfect. I hadn't planned on purchasing, but the price with delivery and 5yr protection plan was less than what I had expected to pay. When I told him I wasn't in a great hurry he said if I could wait 4 to 6 weeks, I could put a down-payment and the balance wouldn't be due till delivery. Checking out was so simple and the young lady was kind and offered to help me to my car. I walk with a cane and my foot is in a heavy walking boot. Michael made sure my walk around the store was safe. I would recommend Ashley Furniture to anyone in need to go there and ask for Michael. He will listen to your needs and show you exactly what you are looking for.

Nick is awesome! Always takes care of us

Nick was very helpful and informative. His responses enabled me to make informed decisions on my purchase

We had a great experience shopping at Ashley. Dylan was very helpful and showed us different options. We are very excited about our new furniture!

Jannely and Brendon did a great job, my order was taken care of and set up for delivery same day I reached out. Thanks

Great service the sales Cambridge was on top of it very good customer service everything was smooth from start to finish.

Very helpful and knowledgeable! Easy to work with!

Dylan did an amazing job with us, we couldn’t be more pleased with our experience and we will be back to see him for our future furniture needs! Thanks so much!

Ashley store has friendly and attentive employees.

Nick was amazing in helping me pick out the perfect couch! Would definitely recommend this store!

Friendly, pleasant. Took his time. No pressure. Showroom was immaculate and relaxed. Would recommend this place of business

Excellent experience! Breck was very helpful and knowledgeable! He helped us pick out exactly what we were looking for and was able to get us the best deals. Very happy with our experience!

Margo sales associate was very knowledgeable and friendly highly recommend her

Shawn was great to work with, showing me options that suited my needs. She was patient with my timeliness and when I was ready to purchase, the transaction was quick and seamless.

I have always received very great service and absolutely love the quality of the furniture

Nick was awesome and very helpful in helping pick out the right sectional for us! And the next day delivery was great!

Great customer service .,The delivery guys were amazing and took great pridevin their work. Will use them again

Had a great experience at this location and finally found a couch I like! Nobody was overly pushy and it was a calm environment. I spoke with Cambridge and he was very knowledgeable, personable, patient and understanding of us needing to shop around and check out our options. A couple weeks went by and we ended up back at Ashley and bought our couch!

Great people. See Cambridge, he's a very likable salesperson. Ashley had exactly what we were looking for in our living room. With several choices of size and fabric.

Ive had some delivery error where i got the wrong colored loveseat among my set, but staff is dedicated and professional and fixed that as soon as possible. I'll recommend this store for good quality furniture at very decent prices. And they have great customer service. Thank u Ashley :)

Great customer service!! The assistant manager Breck helped us find the perfect couch and bed for our spare bedroom. The lady checking us out (sorry I didn't catch her name) was very friendly and informative.

Super helpful and very friendly staff!

Friendly staff. Great furniture at great prices!

Love everything about this store and the staff!! 💗

Dylan did a fabulous job helping my husband and I pick out furniture for his mother! Dylan made it very easy and stress free! Great selection of furniture as well!!

Justin W was great!! Helped us get exactly what we needed/wanted :)

I had attentive and helpful assistance anytime there were questions about our furniture needs. Alyssa was the best and I highly recommend her and the store for your future shopping.

Fast, friendly and efficient.

Very nice and very helpful thank you

Greeted as soon as we came in. Took us to what they had on display, but wasn't exactly what was wanted. Showed website with several options. Which was very helpful.

Great experience with their staff all around!

My 4 year old recliner's handle which operates the chair broke Monday, I thought damn! Went to Ashley's on east Kellogg Tuesday, they ordered a new handle, no cost to me, and Fed X delivered it Thursday. Chair repaired! Super customer service!! I am one happy retired teacher! Thanks!!

This place is great! Shawn helped us through the whole process of getting our new couch. She was very helpful with showing us our options and walking us through the financing! I definitely recommended this place, ask for Shawn T!

The delivery was on time. The two gentlemen that delivered the furniture were very helpful and friendly.

Ashley East store sales person Eric was very helpful and I did not feel presurred. It was a good shopping experience from start to finish.

Excellent customer service from the moment of just looking, to the purchasing stages, all the way to the delivery. Furniture purchased definitely top notch and great quality. Thank you Ashley Furniture.

Great service. Great people.

The sales person Jason Wade was very helpful and knowledgeable.