Ashley Store Bowling Green, KY

Quinn did a great job. He was very professional and explained everything really well when it come to the finance 10 out of 10 and me and my wife definitely will be back again.

Sales people did fine. Delivery service is difficult to deal with and kept changing dates and when we requested a delayed delivery they said “we don’t have money to wait”. We had explained the desired date at the store. We were assured the previous bad experiences we had with the delivery service were a one off, however it seems nothing has changed. To add Malik was great to deal with and tolerated our wild kids while we worked on a deal.

Sales person Maleek was great, pleasure to work with. Follow up with Liz still waiting on call back and it has been since 10 or shortly after now it 4:40 in the afternoon and I haven't heard anything....sure has been a long hour!! Still waiting!

We had a good experience buying a couch, no issues. Braden was very helpful and knowledgeable

After a very disappointing ( rude) phone call with a female representative, we hesitantly decided to give them one more chance and I'm so glad we did. Malik was our sales Rep and he was absolutely terrific! He really, really went above and beyond for us. I can't recommend him enough. If I had my own company and needed a Sales Person, I would go out of my way and do whatever it took to hire him... honestly. Thank you Malik!

Braden Worthington was amazing.. He answered all my questions and got all the measurements I needed when I called. He made the buying process easy and convenient.

Malik Colvin-Seldon was very nice and he was really helpful!!

Overall it was a good experience! Bought a couple of matching beds for the kids. A little more than what I wanted to pay but hopefully they’ll hold up well. Mac and Liz were great to work with and I appreciate their time.

Malik was super helpful with our furniture purchase today! He was a joy to work with from start to finish!

The sales person was wonderful and did everything he could to accommodate us

The sales person was very kind and knowledgeable. My daughter and I and a great experience. I would refer people to Ashley and to the sales person we had thank you.

Excellent

Love visiting the local Ashley Furniture store. They had a great selection of furniture and accessories (which is what we came in for). A special thank you to Braden Worthington for assisting us!!

Employee said I looked like was on a mission and I was! I love when people call it how they see it. He was very kind and so helpful, solved a problem for me and saved me money vs. what the online store was going to charge me. Can’t wait for our new furniture to arrive! Will definitely be back in the future. Thanks so much!

I have not received my furniture yet but I had a wonderful experience with Katie at the store in Bowling Green, Ky. She was very helpful and patient with me during the process of me trying to find furniture for my new home. She went above and beyond to take care of me and I truly appreciate her! She was wonderful ❤️. My furniture should arrive in a couple of weeks and we can’t wait!

Great shopping experience with Mario! He listened to what we wanted and delivered! Very excited for our new couch!

Pathetic service and misleading sales practices. I purchased a TV stand and fireplace from Ashley Store in Bowling Green after the store representative assured me they would fit together. Now, after the sale, they have changed their stance, claiming the fireplace cannot be installed in the stand. Their only response is an apology for the “wrong sale,” with no solution offered. This is not just poor customer service — it’s misleading and feels like fraud. Avoid this store if you value honesty and accountability.

Our salesman Mac took his time and worked with us. Guided us through the store, listened to what we wanted, built great rapport, and walked us through our different options once we decided to purchase.

Ashley Furniture exceeded expectations—Malik was the standout! Knowledgeable, patient, and genuinely invested in helping me find the perfect pieces. His service made the experience seamless and enjoyable. Highly recommend asking for Malik!

(Translated by Google) Very bad service always (Original) Muy mal servicio siempre

Katie was very knowledgeable, and great costumer service.

Excellent customer service!

Extremely helpful staff without being pressured. We are very pleased with our experience.

The representative was very informative and took care of all our names

Found what I was looking for, the staff was very friendly and helpful

Great staff,great selection and very clean store .

Great customer service.

Great salesman. He was friendly and helpful

Way to go guys went a bowling beyond to meet my need

Malik is an awesome salesman, polite, helpful overall great experience!

Mario was exceptional to work with! Best of the best!

Mario was wonderful to work with, very straightforward and honest. He helped us so much!

Katie Pocasangre is fairly new to professional home furnishing sales but was absolutely amazing, polite and most important she never tried to force a sale. From her “hello” to finalizing the sale. Katie made what I’d like to call a day of “browsing” into an experience of pleasurable purchasing. Ask for Katie you won’t be disappointed.

Really good customer service

Always great quality furniture. Im sure it is the best there is besides going Amish made. But please be mindful that you are forced to pay the upcharged full retail price tags if you choose the 60 month interest free. The catch to this is that even though they say it is interest free, you are still paying 2 or 3 thousand more than what you would have paid if you chose a 24 month plan. Which is extremely misleading. Ashley as a large chain store and as well known as they are should not be advertising 60 month interest free promotions, making it out to be that the customer is saving so much in not paying interest. When the customer is really just being forced to pay thousands of their hard earned money more to equal whatever crazy upcharged full retail price there is just to take advantage of the 60 month promo. Also keep in mind that whatever prices you see online are not able to be matched either on the 60 month promo. AND to add to that, if it says online only (which is about 75% of the items on the Ashley website), the store can not order it for you so you can do one large purchase. I am not sure what Ashley is thinking right now but this is not what Ashley used to be at all. As a matter of fact, this can and will change their many years of good reputation. You just can't point blank mislead all of your customer's like that, have your customers drive to the store all the way from out of town just to get misled horribly into spending thousands more than expected. Extremely disappointed...

Great customer service! Terrance was amazing to work with! We got our new couch ordered. Highly recommend him!

Great customer service. I was greeted immediately. Malik was my salesperson, he answered all of my questions and got me exactly what I wanted. They explained everything very well. Will definitely be going back.

I always enjoy going into Ashley! Braden always makes us feel like family. We won’t go anywhere else!

Great Service! Worked with us till we found what we needed.

Malik was very helpful & knowledgeable about the furniture we were looking at. His friendly demeanor made our visit enjoyable.

We had a wonderful experience with Ali! No pressuring us let us take our time walk around and look answered any questions we had. If you are in the market for any new furniture go see Ali.

Was very helpful and did not pressure me and a buying something I didn’t want

Malik was very nice and and helpful during my visit! He made friendly conversation and answered my questions about what I needed.

Ashleys Furniture was great! We worked with Braden and he was awesome! So patient and helpful, we are happy with our purchase.

Malik was very helpful. Definitely going back next time I need new furniture.

Quinn was very helpful! Quick and to the point and got a great deal!

My first visit to your store was very pleasant. I was immediately noticed, helped and made a very nice purchase. This Bowling Green crew was very great at working together when needed! I will be back! Thank you Mac and Quinn!

Went to look for a bedroom suite and Quinn helped us find exactly what we were looking for, plus more!

My experience was incredibly good. My salesman was Mario Wilson. He was knowledgeable of all the products and explained differences thoroughly. He was patient and answered questions (I had many) and gave me time to think about the options so that I was able to make an informed decision on the mattress to best meet my sleep needs. Mario made the process pleasant and easy. My mattress and base were delivered yesterday and I am thrilled with them. Thank you, Mario!

Malik was so kind and helpful!

Liz was a big help getting exactly what we needed and explaining the process thoroughly!

Was quoted a price and at check out they added over $500. To price and said they miss quoted and would not do anything about it. I will find another place to ahop

The sales people were nice and helpful

Everyone was very professional and helpful even with having trouble with their system they made sure we were taking care of. Went in to look and left with a full living room suite. Katie the sales girl, Quinn and Mark the finance guys was absolutely amazing. Thank you guys so much for everything.

Mac Hulsey did a wonderful job and made sure we were taken care of! Very personable!

Mac hulsey did a fantastic job helping us

I had the best experience shopping for a dining room table, all thanks to Mario! From the moment I walked in, he was friendly, knowledgeable, and genuinely interested in helping me find the perfect fit for my home. He took the time to listen to what I wanted, showed me a variety of options within my style and budget, and made the whole process stress-free and enjoyable. I never felt rushed or pressured—just supported by someone who clearly knows their stuff and cares about customer satisfaction. Thanks to him, I found a dining room table that I absolutely love. Highly recommend working with him!

Mario Wlison was an absolute pleasure to work with. He made our experience easy and swift. I recommend him to all.

Very helpful staff and a great price on a couch

Thanks Mac for the business and help today purchasing furniture you were great and informative! See you again soon !

From entering the showroom Malik answered all of questions and provided us an awesome deal on a sofa and loveseat. The delivery was on time and professional. Would really recommend Ashley Furniture and Malik as your salesman.

Malik was a joy to work with, his customer service is great!

Great place, Great prices

Mario was very helpful and super nice!

Excellent service

Liz was amazing and helped my daughter and I pick out her dream bed. I even got to leave with something for me, all at the price point I was expecting. The gentleman who assisted us alongside Liz was very helpful as well, they made a stressful, big purchase as easy as it could be. Overall, tremendous customer service!

I was surprised by not being bombarded by salespeople. Went in looking for a couch and other stores I barely made it in the door and was bombarded. I like being able to look around and figure out what I might want without somebody just trying to sell me something. I was given that at Ashley furniture. I was able to look around while only being approached to let me know they were there if I had any questions or needed any help. When I had questions I was helped promptly. Super nice people. Prices were not outrageous. Purchase was fast and easy. Thank you for making my purchase not stressful and for not trying to talk me into something I didn't want.

Liz was very helpful and answered all my questions.

We had the best experience buying furniture for our new home today with Mario ! He was extremely helpful and helped us get everything we needed in one place for a great deal. Go see Mario for your next furniture purchase and you will not be disappointed with his service. We highly recommend him .

Alex was so helpful and professional. She had great taste and helpful suggestions.

Malik was awesome!

Our Salesman, Mario, was fantastic. He greeted us as we made our way through the sales floor and attentively listened to our needs. After hearing us out he reccomended fantastic products that checked all our boxes for what we wanted. He was even able to get the pricing within our budget. Our plan was to spend that day shopping for new furniture but Mario's professionalism, and willingness to meet our budget, sealed the deal so we didn't have to go anywhere else! Quality service, such as this, is why we will continue to shop at the Bowling Green Ashley Home Store.

Absolutely Great, the salesman was on point with everything he said he would do and we found our furniture and was out in no time.

Great experience At Ashleys

The gentleman that help me was great.

Beautiful furniture, service was great. Had 1 problem with shelves for my tv stand not being delivered, but they fixed it right away.

(Translated by Google) Excellent service, very efficient delivery staff (Original) Excelente servicio, muy eficientes el personal de entrega

I found exactly what I was looking for and Malik Corbin-Seldon went above and beyond at helping us. I would definitely recommend seeing him if you are looking for any furniture.

Our sales guy was great to work with and super easy to get along with. Nice guy. Certainly would recommend too other's, except for the fact we just moved to the area from Oregon and don’t know anyone yet.

Very beautiful pieces of furniture and great staff amario helped me pick out my latest piece of furniture very nice person and very helpful anytime I needed help he knew the answer definitely look out for him when you need help when shopping 10/10 service!!!

Alex was extremely kind and helpful. Guided me through the entire process. Very positive experience for me, and I will be back in the future.

Terrance was awesome and took an immense amount of time with us. The variety is great. Quality of the furniture is nice we are super excited to receive everything.

Great service and very helpful

Salesman Mario was there to help with all our needs. He was knowledgeable about pricing and availability! Very very helpful and nice!!

The moving guys were incredible! They made the move in process a breeze and hassle free, also very professional!

Mario was amazing. Very easy to work with and very transparent with communication and just great throughout the whole purchasing process.

The staff was helpful and informative and went above and beyond to put together an attractive package after I mentioned I was completing a tornado rebuild. My salesperson Alex went the extra mile to assist me with an issue with a bedding set and made herself available for questions after I left the store. I will most definitely shop here again.

Good Folks delightful experience helped me out immensely !! Mr..Mario is the Man !!!!!

Great service. Alex is a understanding sales consultant. If you disagree with your spouse on choices of furniture she helps bridge the gap

Amazing quality

Excellent service from the moment we walked in the door, and the selection was great. Liz was wonderful to work with, and very patient as we took our sweet time.

Mario had amazing customer service skills. He gave me time to think my choices through!

Mario was a great salesman. Really liked how he shied us everything they had to offer.

While I was shopping I had a very good experience. Quinn Ussery was my professional. He was knowledgeable of what he was selling. He showed me what I was looking for and then gave me time to just look. I was very appreciative of that.

I came in to browse. But knew I needed a bedroom suite and a couch. Found what I needed and loved without a pushy sales rep rushing me upon entrance. Quinn took very good care of me. I was also on a huge time crunch as far as looking AND delivery and Quinn made it happen. I will be back and always shop at this location.

Malik Colvin-Seldon greeted us upon arrival at the Ashley store in Bowling Green, KY. He gave us helpful information to locate the sofa we were looking for. Very pleasant and knowledgeable. We decided on the sofa we wanted and the process was easy from start to finish. Thank you Malik

Great experience! Liz gave me all the financing options and helped me make sure the sectional was right for me!

Malik was very helpful, professional and wore a smile the whole time! Absolutely loved working with this young man! Will be back for more purchases as soon as I secure housing! Thanks for a pleasant experience!

Thank you Malik Colvin-Seldon !!! You made our experience easy and enjoyable.

The delivery guys did a great job!!

Very good service! Malik was wonderful!

My husband came to the store today and purchased a table set. He was helped by Liz Daniel’s, who was very professional and kind! She was super helpful!

We went in a couple of times. The 2nd time we knew what we wanted so it was quick and easy! Staff was courteous and there was no pressure to buy.

Mario Wilson, (salesperson), was amazing!!! He was knowledgeable, caring and considerate. I'm thrilled with all of my purchases at Ashley Furniture and I can't wait for it all to arrive!!

Showroom employees were nice and helpful, but the delivery guys were awesome! Fast, efficient, super polite, and courteous. Will highly recommend.

Mario was super helpful and patient with me as I changed my mind a hundred times. Thanks for making furniture shopping painless for my husband:)

Delivery guys were great and very efficient! I have zero complaints! Very happy with my purchase and service.

Quinn did a great job helping me get what I needed.

Mario is amazing

I would give zero stars if I could. Purchased a sectional on 1/17/25 and filed a claim on 4/5/25 that there is issues with the stitching coming apart in every cushion and where the cup holders are the fabric is bulking up. Claim was denied on 4/7/25 due to what they are saying is normal wear and tear. This supposedly normal wear and tear is on a couch that's not even 3 months old and cost 2,396.79 after everything. Don't bother trying to use the warranty with this company they will make every excuse not to honor it. Don't bother trying to speak to anyone because they won't answer the phone at this store. If they don't answer it transfers you to a call center. Where I was on the phone for 15 minutes repeatedly asking to speak to a manager or supervisor. To which the lady I was speaking with flat out refused to transfer me. I actually had to go in person yesterday 4/7/25 due to her refusing to transfer me and because I could not get anyone to answer the phone at the store just to see if someone of any authority could help me. The only manager in the store was a sales manager that should have some authority but no all he could do is send emails not his fault I guess he can only do what he's authorized to do but when every person you speak with tells you they aren't authorized to make a decision it's extremely frustrating and it's well can someone give me a person that is authorized and no they can't or won't. As of writing this review still no response from anyone the sales manager emailed just another copy paste email from the same person that denied my claim in the first place saying it was denied again. I called today on 4/8/25 and once again the phone can ring off the hook they are not going to answer. I was again transfered to a call center. Where I've been told for 2 days they can see what they can do which turns out to be nothing because they tell me they have no authority to do anything but send an email with my complaint that goes no where. Please take your hard earned money and go else where. I'm now stuck with a couch that was not cheap in price but cheap in quality that needs repaired or it's just gonna keep getting worse. This company should be ashamed of how they treat customers and need to remember they are only in business because of their customers. Ashley Furniture has lost our business and I hope my review saves someone else from wasting their money on high price low quality furniture that doesn't hold up. Ashley furniture the number you said to reach out is a number I have tried several times in the last 2 days as I have mentioned in my review no one at this number wants to do anything but send an email so what further assistance do you think they will be. How about someone that can actually help me resolve this contact me like I've asked in person, email and over the phone besides giving a generic response so others can see it like your actually going to correct the situation. Update 8/27/25 my couch is still not repaired or replaced. They don't let you talk to anyone of any authority everyone says they can't do anything. Nothing but pointless emails and phone calls that go absolutely no where. Can't even get a manager at a store to do anything they say they have no authority so exactly what's your job then??? Do not buy from this company. They will sell you a pricey piece of junk and don't want to resolve the problem. Still waiting Ashley Furniture. Don't tell me to call the pointless call center again they can't help anyone but give them a bunch of excuses. I don't know how this company is in business. Shame on you Ashley Furniture for treating people this way.

This is the second couch we have bought from Ashley and we love it! They were helpful and affordable! I highly recommend Ashley furniture to anyone looking for new furniture.

I went in to look for a bedroom and living room suit. I was met by Mario and he did a fantastic job showing me all the different beds, mattresses and couches. He explained everything very well! Mario did the pricing for me and it was where I wanted to be. Everything went smoothly and quickly! Great experience and ill definitely be back!

Great experience at Ashley today!

This was my first in-store experience at the Ashley Store in Bowling Green. From the moment I walked in, Malik was incredibly welcoming and approachable. He greeted me with a warm smile and maintained a friendly, patient demeanor throughout the entire process. I appreciated how he took the time to thoroughly explain the features and benefits of various furniture pieces without being pushy or overwhelming. His deep knowledge of the products was evident and really helped me make an informed decision. I never felt rushed, and I truly felt that he had my best interests in mind as he guided me through the options. Thanks to his excellent customer service, I’m excited to return to your store for future purchases. This experience has definitely made me a loyal customer, and I look forward to recommending your store to others. Thank you for having such a dedicated and professional team members like Malik. Keep up the great work.

We had a wonderful experience shopping for our new home at Ashley Furniture! Amario Wilson was incredibly helpful, making the entire process smooth and enjoyable. I highly recommend working with him!

We had a wonderful experience at Ashley Furniture. Mario listened to our concerns and pointed us in the direction of what suited our needs best! The checkout & delivery was quick. We will be shopping with Mario for all of our future furniture needs! Thank you!

Zack Dennis (sales associate) was an excellent listener. He did not overload me with information or push a sale. I appreciate that so much. Prices of these products set me back; yet, Zack - being mindful, led me to what I could be happy/content with. Looking forward to getting our new mattress here!

The sales rep was excellent and very knowledgeable! He helped me get exactly what I needed. I'm a cancer patient that's unable to use one of my legs. He helped me find the right couch set for me. He was patient and pleasant to talk to.

Malik was great to work with and provided great customer service while helping with our purchase.

I had a great experience shopping at Ashley Furniture. The staff was friendly and helpful, and the prices were reasonable. The purchasing process was straightforward and easy. Overall, it was a positive experience, and I would recommend this store for quality furniture and good service.

Right on time, quickly unloaded,assembled and arranged furniture as we wanted, very friendly, were very careful not to cause any damage while unwrapping and putting together. Overall A+

Very helpful and affordable

The salesman who helped us stayed late to fit our busy schedule and was very helpful.

Malik Colvin-Seldon was very helpful and was determined to make our experience buying a new couch a success.

Great experience purchasing a recliner and kitchen table set. Sales staff worked politely with us to make sure we found what we needed.

Malik was great! Very personable. I will definitely continue to do business with him and Ashley furniture in the future. Thanks so much!

I was very pleased. A nice young man helped me.

Malik was very helpful and patient with me trying to find furniture for my home. Very polite and thorough with any questions I had.

I must say that it was a very friendly, informative and superlative service that I received from Ashley furniture and the staff.

Great customer service! Amario did great getting us exactly what we wanted, thank you!

Very helpful staff and great experience

I am a customer for life! I had decided on furniture and then changed my mind. The young man Amario that helped me was fabulous! My experience was seamless from start to finish even with my indecisiveness. Amario is top tier- Go get some furniture from this young man!!! I love my furniture too!

We visited the Ashley store for the first time in Bowling Green. We just moved here and were looking for some furniture for our bonus room. Braden was a great help. He showed us exactly what we asked for and was attentive and polite. He allowed us shop while we made some decisions all without hovering on top of us. I don’t care for salespeople that are stuck to us like glue. Thank you for making us feel welcome and we look forward to doing business when we are in the market for more furniture.

Amazing service and great prices

Braden and Malik provided outstanding assistance with an unexpected bed purchase. Their professionalism, courteous service, and extensive knowledge inspired us to complete our purchase promptly. Braden is a true sleep expert, and he and Malik are a pleasure to work with! I highly recommend Braden and Ashley Furniture to my friends and family.

I had a great time. Brayden was a very good salesman, he kept the conversation going and was very helpful and patient. Thank you we appreciate the opportunity and everything you done for us.

Possibly the worst experience I have ever had purchasing furniture. First, I was never told of a price difference between ordering online and franchise store. It was at around $200 difference on each furniture piece. Then, I told them I had a budget for a mattress and that was not respected at all. Want from wanting a mattress of around $500 to wanting me to get a bundle of $4500 and having my husband cosign it. On top of that, when they delivered the bedroom set, the guys were in a rush and set up everything quick and we had to go back and tighten the entire bed frame. They said they will be back in an hour to pick up our old mattress, they never came back. A week later another person came by and said he won't take our old mattress because it wasn't covered in plastic.....? I thought when you purchase a new mattress and pay for the removal of the old one, that is their job to do so, no? 2 weeks later we're still witing for them to pick it up and still no news. I would stay away from this place, there are a lot of other great furniture stores out there in BG.

Do not shop at Ashley furniture they sold us a used couch supposed to be brand new. They will not even talk to us. Not good service at all.

Great Customer Service and Great deals. Bowling green store has a variety of different options and Johnny the manager was nice and helpful. 10/10 store would buy from again.

Terrence was super helpful and just the right amount of "salesman". He was always there to answer questions but we also didn't feel like we were overpressured. Thank you.

There was a nice variety of furniture to choose from with affordable prices. The store associates were very pleasant. If you select this location, speak to Braden. He's so nice and helpful.

It was okay for the experience of purchase in store, but the delivery fee is way too high at least for us (couch for $399 and clearance of dining table set for $160. Even though we bought all of them in store at the same time, they charged twice for the delivery fee). The delivery was not good as one item was broken during the shipping. The Ashley declined to fix it because it is a clearance item, even though the damage was made during the shipping. It makes no sense to us.

Maria was very helpful and knowledgeable. She helped me, a guy trying to pick out bedroom furniture on his own, and offered excellent suggestions. Thanks

Thank you Braden for making the whole process easy. First time buying from Ashley and the couches arrived perfect with no issues.

My husband and I made four thorough trips to Ashley—among other stores in town—in search of a perfect pair of sofas to upgrade our living room. We had no fewer than 100 questions and concerns that Maria patiently and graciously assisted with during our short-term residence at the Ashley store during Black Friday weekend. Many thanks to Maria and the rest of the crew. I think we nailed it.

We unfortunately got Maria as our sales person. She’s shorter with blonde hair. We were interested in several pieces but after we seemed uninterested in one piece she stood up and walks away from us with no thank you and no further help on anything else. Her tone and facial expression screamed she was burned out and did not want to help us. I’ve never felt so unwelcome in a store. She also walked away from us after seeing us looking at a discounted piece of furniture as if it wasn’t expensive enough for her to sale. If you come to this store I do not recommend working with Maria. Very rude very unprofessional

Absolutely terrible customer service. Would rate lower than 1 star if possible. Ordered furniture and it came in damaged. Reported the damage immediately and they said it wasn’t replaceable because the furniture was bought “as is”. In the store it wasn’t damaged and was signed for. Received it damaged and they refuse to replace it due to it being “signed for as is”. Do not use this company. They are crooks. I won’t make the same mistake again. If you use them, good luck.

Braden is always the best salesman to work with. This is our third time working with him and it was so seamless and quick. He always works with us and makes sure we’re taken care of. Will definitely be back to buy from him again!

We had a great experience with Braden and he was very helpful and knowledgeable. He made purchasing and explained the protection plan very easy to understand and seamless! Definitely will come back for more as we are repeat customers

Delivery cost is absolutely ridiculous!!@! $300!!! I will not shop at Ashley Furniture again because of it. This alone ruined the experience. If you're a veteran senior citizen go elsewhere, $300 is price gouging at its finest, 75% of my "black friday" discount went for delivery.

I used to work here (2 years). This place is a scam, they will lie to you about delivery dates, they take advantage of the customer, they take advantage of the workers too! This company at the backend is a cult sales company, they release their own books and give it to every employee as a gift so it adds to book "sales" lol. They make you work long hours on holidays, the pay is great if you know how to sell (which i do) but you're working 55 hours a week most of which is un paid. Posting cause I found out most of the people I like are gone.

Maria did a great job, she was super helpful and worked with us to get the couch we wanted that fit our range!! Will be back to buy from them again!

Do NOT buy things from Ashley Furniture if you ever want something to be fixed if/ when it breaks. We have been fighting with them for about 2 years now to get our couch fixed because they cannot do their job! Ordered a couch that was DELIVERED BROKEN. Exchanged it for something else and these also broke within MONTHS. Finally got someone to fix it last year, and here we are again with the same problem. This time they say we have to PAY to fix them even though we have a protection plan. The people at the store are nice and try to help but there is only so much they can do, I get that. But if you have to call the service department, expect to be told to call 100 different people, refusal to transfer to a supervisor, refusal to help in general other than to tell you they can't help. Apparently the protection plan they convince you to get doesn't cover things actually broken! WORST PLACE YOU COULD GET FURNITURE FROM!

**** WARNING **** Never Buy Anything Made By Ashley Furniture and Never Buy Furniture From Ashley. They use a Bait & Switch Scam to deliver Junk. I bought furniture from Ashley Homestore (AHS) which is owned by Dufresne Spencer Group (DSG). As you know, I paid good money for New, Undamaged Furniture. DSG showed up to deliver the furniture. I thought they were delivering what I ordered. Instead they ran a Bait & Switch Scam, by bringing in Broken Furniture and basically running out, leaving me with their damaged and broken furniture. They continued to victimize me by refusing to Refund my money. They Demand and Strong-Arm you to repair what was supposed to be delivered in new and undamaged condition. I didn't pay for New Furniture, so Dufresne Spencer Group, could send me Broken Junk and force me to repair it. Dufresne Spencer Group dba Ashley Homestore runs this Scam Nationwide, at all their locations. Do your Research and see the truth. It's not just Dufresne Spencer Group it is actually all of Ashley Furniture is Junk, made in Vietnam, China and other locations, with Cheap Materials and Cheap Quality Manufacturing. Check the BBB, YELP, Google, TrustPilot and FB Group Ashley Furniture Homestore Complaints. Never Buy Anything Made By Ashley Furniture. The FTC, CFPB, AG and other agencies are starting to see the extent of Ashley Furniture Scams and Fraudulent Business Practices. They are doing this to thousands of customers. Learn the Truth and Never Buy anything made by Ashley Furniture. You will get poor quality junk, broken/damaged furniture and/or be scammed. By the Way...The Extended Warranty Is a Scam, for how they sell it. ! Still fighting after 2 years to get my money back. Kitchen table finish started coming off after 2 months and continues. Don't let them cross your threshold when deliver, because it is yours and they will only "repair" your new furniture. When I went to the store to demand a refund and stood outside talking to customers, they called the police and had me removed! Purchased in Illinois store, but furniture is all the same no matter where you purchase. Ashley Furniture sucks. Pictures attached of furniture received.

Attentive and friendly employees and we found exactly what we were looking for.

Jay and Aaron both have the best customer service I’ve ever experienced. 5 stars, would highly recommend.

Bradley was amazing to work with! Had a wonderful experience!

Bailey was our sales person. She was so knowledgeable and really helped us make great choices.

I can't say enough wonderful things about our experience with Maria at Ashley Furniture! From the moment we walked in, she was incredibly professional, patient, and attentive. We were unsure of what we wanted at first, but Maria guided us through the entire process with such kindness and expertise. She really took the time to listen to our needs, answered all of our questions, and made sure we felt comfortable with every decision. Her knowledge of the furniture and her ability to understand what we were looking for was truly impressive. She never rushed us or made us feel pressured, which made the entire experience enjoyable and stress-free. If you’re in the market for new furniture, I highly recommend seeing Maria at Ashley Furniture. She will make sure you have a top-notch experience, and you'll leave knowing you made the right choice! We couldn’t be happier with our purchase, and we owe it all to her exceptional service. Thank you, Maria! Brian Furkin Bowling Green, KY

Ashley furniture is beyond amazing. The staff were very friendly, but not too invasive. Bradly was such an awesome salesman! He went above and beyond to assist me with choosing the right furniture option for me. They had a good selection of furniture, and honestly I was overwhelmed with the pricing and quality. In addition, they offer an array of financing opportunities to fit your budget. I’d highly recommend them!!

Great service. We loved our salesperson. Very patient and kind

Had exactly what I was looking for and the woman who helped us was very professional and helpful 5 stars for service for sure

We want to thank Maria Harris (salesperson) for reading our review and responding to us. As soon as she saw we had issues with customer service, she and her manager personally came to our house to make it right. Can’t say enough good things about her and her manager. Word of advice, choose 5 on the menu should you have an issue with an order, even though 5 is to place a new order and not to address issues with existing order. This will put you through to the store and hopefully your sales person. Customer service call center is a disaster for this store and should be reorganized with a new mission statement asap. Horrible response and treatment of customers. The people there absolutely do not care how hard the store worked to get the sale or if you are satisfied with your purchase.

Very nice working with them, very good experience, our salesman Braden was awesome!!

Very pleasant experience! We hadn't been there for quite awhile. Different store manager and whom I will say is doing a fine job! Terrance was a good salesman. Just right, not pushy. We will definitely be back!!

Bradley was the perfect associate during our visit. He was very informative and helpful without being pushy. He made our buying experience very pleasant. Highly recommend. Everyone we dealt with was very friendly and helpful.

We actually went to 2 other furniture stores after leaving but came back to Ashley and asked specifically for salesman Brad Greenwell. Brad was very personable and helped us price match our selections. Very good and will buy from this store and this person again.

WARNING WARNING!!! DISHONEST SALES PEOPLE!!!!!! DONT TRUST THEM!!! Just left their store. Thought I was going to buy from here because they had the best deal. When I went back in for a quote another guy told me the truth and I learned my sales guy was lying to me the entire time. He was dishonest with me. Sealy was running a sale -$300 off the mattress and another +$300 for an instant gift the sales guy lied to me and told me about the mattress price only. He was trying to hide the +$300 instant gift. Luckily when I was at the checkout another sales guy I went to school with told me the truth about everything. For this reason we left. I’ve heard rumors that they are not an honest place and now I found out first hand why people say bad things about them. We will not be going back and doing business with a shady place like this. We will buy our mattress from mattress firm. They are honest there

I walked into the Bowling Green, Ky store knowing what I wanted as I had seen it on Ashley’s website. Cyndi Kepley helped me identify the set on the floor and helped me with the purchase. Cyndi was super sweet and professional. She was a huge help. Thank you so much!

Terrance and Bailey were amazing! I had so many questions and a budget, but they still worked with me! They deserve a raise, thanks yall!

Salesman very helpful and answered all my questions. Even gave me 50 percent off an item instead of 30 percent.

Everyone that helped was awesome. Didn’t rush didn’t care to answer all our questions worked very, very hard to give us the best deal.

We appreciate the great customer service we received from Braden Worthington at Ashley Furniture in Bowling Green, KY. He was very knowledgeable with every question we asked!

we were met immediately, taken right to what we wanted. Excellent service 👏 was the fastest, smoothest furniture purchase we have made in years.. Thanks Ashley!!!

Very satisfied with our purchase today 8/3/24 Brad did amazing. He was nice and patient and explained everything. Go see Brad he will take care of you….

Great place to buy furniture! Ashley is the best and Cyndi was very helpful with my pick!

Outstanding customer service!

Bailey killed it! She helped my wife and I find the perfect nightstands for our new home. We will for sure be coming back to see Bailey for any of our furniture needs!

Terrance was super friendly and helpful. Although Ashley didn’t have the color selection I was looking for, they got super close. I was able to build and order this modular sectional to fit perfectly in my living room. I’m excited to experience the “white glove” delivery. Reasonable prices too.

Worst customer service ever, save yourself the aggravation and shop somewhere else. I have a defective 4k+ couch that has flat cushions and mutilated in a failed repair. It is 2 months old, problem occurred immediately and they refuse to make it right or even allow me to talk to a real person.

Good experience & lots of good choices. Maria & Jay were very helpful in my selections. Great quality pieces @ reasonable prices. Six months same as cash payment plan was nice👍

Excellent experience. Braden was so very helpful and knowledgeable when it came to my daughter picking out her new furniture. We will definitely be back!!!!!

Brad Greenwell was the best to work with! He ensured us all pieces of our sectional and ottoman would arrive on a certain date, and they did. He wasn’t pushy, but extremely helpful. Brad answered every question we had. With his expertise and kindness he was able to restore our relationship with Ashley Furniture! Thanks again, Brad!

Jay Oaks was my salesman. For 2 days he was awesome! Very friendly and no pressure at all. When I was ready to put my purchase together, he was very accommodating.

Great people and very easy to deal with bought a couch and love seat 8 years ago and bought another today!!

The sales person for our purchase was very helpful and not pushy at all She made our experience very pleasant We appreciated her professionalism

Brad was a great rep, he took his time allowed us to look and went over all of our option when making our purchase. They make you feel right at home.

Braden Worthington was really nice and helped us with everything plus we appreciate him for showing us their newest mattress they have at the store. Will be happy to recommend him to our friends and family whenever they’re looking for some furniture stuff and of course the Ashley furniture as well.

We had excellent help while looking for a couch to fit my new apartment! The process was very easy when checking out and I can’t wait to move my new couch into my new place!

Ashley furniture customer services has never failed me. They have patience with you and very helpful with your decision-making. I love this business and will always shop here for my quality furniture and accessories. I have to shout out Braden because you are awesome! Thank you!

Cyndi Kepley was a great sales professional. She helped us find the best price for our furniture needs! I highly recommend her.

I like this place alot and the guy is very patient with us. 100% recommended.

Just ordered this bad boi with the assistance of Jay Oaks. 10/10 will come here again for all of my furniture needs (as always). The manager and Jay were humorous and helped lighten the mood on our decision.

Purchased two accent chairs by phone calls, email & text messages. Excellent service from a store an hour and a half from my home.

Jay Oaks is so very helpful when I went looking for my new bed. He was patient when exploring my mattress options and he helped me find the perfect combination of style and support. I will have lots of good nights of sleep instead of turning like a rotisserie chicken 🤣🤣. Thank you so much Jay.

Cyndi was very helpful and knowlegable with helping my mom out with her bedroom furniture. Professional and no pressure atmosphere

Braden was great! Super knowledgeable and helpful. I will definitely be coming back.

The manager was a very nice man my husband was complaining he couldn’t keep up with me so the manager blew up a balloon and gave it to me so funny! Cyndi was very helpful in trying to match my furniture for me so was greatly appreciated! Had a fun day picking out furniture

The girl - Bailey Clarke , who helped with all information I needed she is so friendly and very professional and able to help me with everything , answering my questions also. Thank you 😊

I was very happy and satisfied with the salesman and the service

Stopped in to look at some living room furniture, was greeted by an associate and asked if we needed help, we were just there to look. Did not feel any pressure as we were looking around, then once we found a potential living room set, Jaret was very helpful and went above and beyond to answer any questions about the sectional and how it may look it our living room etc. so we end up purchasing a set. would definitely recommend going there even if you’re just looking around, they’re friendly folks and have good quality stuff.

Bailey Clarke was so very friendly and very helpful. I would highly recommend if u go in to Ashley furniture in bowling green see her..

Ordered a Kitchen Table and 6 chairs from the BG store. When it was delivered and installed, the installer (which I was charged an extra fee for setting up) quickly put everything together and promptly left. Once they were gone I noticed all of the chairs we not leveled. Tried leveling myself, without success. Notified Customer Service that day, which they responded with written instructions on leveling. I replied that I didn't pay extra for myself to fix what they were supposed to do. After several back and forth messages they stopped reaponding. Terrible service, go elsewhere like Thorntons or Marlins furniture. Their service is top notch.

Very friendly and helpful

Johnny Holder was great to work with he wasn't pushing and didn't try to rush us he showed my wife and I a lot of different couches and living room sets. We finally decided on a powered couch. We were in there over and hour right up to closing.

I'm not really someone who writes reviews but after Lazy Boy Furniture changed their pricing on what we wanted by alot we decided to stop into Ashley Home Store on Scottsville Rd in Bowling Green, KY to see if there was anything we liked. What transpired was so awesome it deserves my time to do a review. I cannot rave enough about the most AMAZING Sales Professional, Igor Budyshev, who not only helped us find something we liked but it was even better than the set we picked at Lazy Boy and the price was better too not to mention a delivery date that was only a few days from when we purchased it. A few days later we had an extremely unfortunate situation happen with Sleep Number that left us needing a bed ASAP. We called Igor who offered to stay later if we needed him to so right down to Ashley Furniture we went. Not only did Igor help us but his Manager was also a sweetheart as well. We picked a bed that will help us both sleep better and it was delivered three days later. Our experience with everyone at Ashley Furniture from Igor to his Manager to the Customer Service team verifying delivery to the Delivery guys themselves absolute professionalism across the board. We absolutely love our new furniture and bed and will make Ashley our go too for all our furniture needs.

We bought a new home in December 2022. We went to Ashley to buy furniture for our new home. We still haven’t gotten all of the furniture yet. They have been to our house seven times, and they still have not replaced, repaired, or delivered the correct pieces of furniture. They brought furniture to our house broken, they brought furniture to our house damaged, they brought furniture to our house that was the incorrect order. It has been over a year and a half, and we have still not had satisfaction. I will never buy from Ashley furniture again. I would advise everyone to have second thoughts about having to deal with Ashley furniture, delivery, and warehouse delivery services.

We enjoyed our experience at Ashley furniture. I called and talked to Terrence a few days ago, asked him about the inventory of a product I seen on the web-site. He told me the inventory and the due date of delivery, now I just have to wait. He was great and very helpful. I will add photos later.😊😊

We had the most enjoyable expedience with Igor Budyshev at the Bowling Green Kentucky location, when we stopped in to get a new bedroom suite. Igor has such a unique combination of product knowledge, social interaction skills, and overall professionalism. We hope Ashley’s consider Igor a prize asset because as customers we surely did. We hope Igor is recognized for his outstanding qualities and ability. His willingness to go above and beyond was definitely noticed. We hope everyone has the opportunity to have such a positive experience that we had 3/30/24.

I found the furniture I wanted at Ashley online. I went to their store in Bowling Green and was able to get everything I wanted. I have to wait until the first of June to get it, but it will be worth the wait. The staff was super helpful and very pleasant. The sales lady explained the terms to me, and I got most of it. Now I just have to wait.

Very helpful employees and manager ! The worker in the back during pick- up was very helpful and very informative!

Jay was a ton of help helping us find what we wanted!

Jay was wonderful to work with. Took his time with us and was very thorough. Super experience. They have a customer for life!!

Great people to work with. Very knowledgeable! Highly recommend!

I recently purchased a bed. The day of the sale everything was pleasant. I was notified 5 different times of a delivery change. When I reached out to the store for assistance because I had arranged for my bed to be removed prior to the first delivery date I was told they would get back to me to see if anything could be done. I never heard back from anyone. I called in multiple times and was on hold for over 30 minutes. They had no resolution and completely ghosted me.

Needed some new living room furniture and was successful here!! The salesman, Johnny Holder, was great and worked with us and our needs, was very knowledgeable, and friendly, but not pushy!! 10/10 highly recommend asking for him when you go in. We love our new furniture!! Also, shout out to the delivery team, they were amazing!

The guy who helped us was awesome.

Large selection of furniture. Staff is knowledgeable, friendly and professional. Easy to deal with. Only downside is the mandatory delivery cost.

We had a great experience. Igor did everything to answer questions, get my chair ordered and was clear for my understanding of delivery etc. thank you.

The worst store experience. The manager is worse human ever. They don't ever purchase third party guarantee. It is a scam.

Jay Oaks was good to work with while making the purchase. Just got our sectional sofa delivered. We really like it. Time will tell how well it holds up. Hopefully for many years!

Don’t just walk away from this place, run from it. We were promised furniture would be delivered in two weeks. It didn’t show. No call or heads up. Cannot call their store directly, have to go through a call center. The call center could not provide info but promised to escalate and have someone else call. Never received a call back. Long story short, I feel like we were promised a delivery date that could not be done by company just to get us to buy. Zero service afterwards. I did speak with the sales rep and he promised to call back same day, that never happened. I am not sure how these people stay in business.

Nice selection and very helpful staff made our purchase easy.

Igor done a great job with us

I have been to this Ashley store multiple times because I have been an Ashley customer for over 10 years. Till recently the service was so bad we did not want to return. One day I decided to go in looking for specific mirrors and had THE BEST CUSTOMER SERVICE I’VE EVER HAD anywhere from JOHN. He went above and beyond and restored my faith in there still being good out there. I bought several things and have been back to buy more since then. RODNEY was also fantastic!!!!! Thank you!!!!!

Dishonest and deceitful sales representatives and managers. Buyer beware!

Maria took my phone call - very welcoming - John greeted us and started our experience - Maria finished us up with introducing us to all of our pieces. Professional - Talented folks here at Ashley in Bowling Green KY

Helpful and friendly staff, helped us find exactly what we were looking for and made our little one feel welcome in the shopping process.

Johnny was great! Very kind and helpful.

Maria at Ashley Furniture was so helpful! She answered all my questions politely and professionally. After looking at so many furniture stores in Bowling Green, I found exactly what I wanted at Ashley Furniture. Thank you, Maria, for making it so easy!

It was wonderful and customer service was great.

Chase was awesome and I'm very pleased with his service and personal kindness he presents to his customers. Hope the furniture is as well as he was

Terrance was super helpful and very patient as I went back and fourth of what I wanted. I couldn’t have ask for a better sales rep to assist me!

Terrance was very helpful and kind…we even went back and bought another piece. Thank you Terrance!!

I'd give a zero if available. Thiefs!!! LIARS!! Incompetents.You owe me $600.

Less than was expected, poor quality, poorly assembled. Delivered with damage to table and one chair, driver delivery person shady, did not want to take pics of damaged products for his Companys records. Company is shady would not resolve issue, no responsible person to resolve issue, they use shell game, send you to another phone number to text or chat on chat line with excuses, that need more pics of damage, no warranty, no return, no refund, ask if we would take a discount and forget it. Then the next phone line asks for same pics. That has been given to 3 others on phone text SCAM They want you to give up and forget it.

Great service and professional advise to help us make our selection. The staff is very knowledgeable of their products and they pass that on to the customer.

I have now purchased 2 pieces of furniture on different occasions. Staff is always friendly and willing to help. Also, delivery drivers are very prompt and considerate.

Great customer service

We are so thrilled to have worked with Terrance Houston at Ashley Furniture to purchase a new sectional and ottoman for our living room! His professionalism and dedication to getting it right the first time is truly outstanding. Bonus points, our new furniture will be delivered in five days from the date of purchase! Thank you to Terrance, and everyone on the Ashley sales team, who helped make this purchase an absolute breeze!

Bailey was very helpful on the phone

Johnny took really good care of us, got the furniture we needed at a fair price.

Chase really went the extra mile to make sure we found the right mattress. Definitely will do business again.

Sectional shopping was never so easy! Bailey was GREAT and we appreciated her help and expertise at all points in the furniture buying process. Ask for Bailey! She won’t steer you wrong!

Very professional and knowledgeable. Both Bailey Clark, Home Furnishing Professional, and Chase Hoffman, sleep/mattress professional went above and beyond helping us get some financial mistakes corrected and solving our issues. Their experience was invaluable. We will be back for our future furniture needs. Thank you again Chase and Bailey, and the Ashley Professionals. Nick & Liz Joest

Beware Do Not Buy from them - Worst experience I have ever had with a furniture and delivery company. It was a great experience when we purchased but after that it went down hill. The wrong coffee table was delivered and the manager wanted us to bring it back. Then they offered to pick up but never showed up after multiple texts and calls. Finally a week latter I called and complained again and someone picked it up. Delivery drivers brought furniture in the rain and a tornado warning. We told them to not bring it in yet and hold off until the storm passed. They informed us that the manager said we either take it now or reschedule. (They have as much concern for their employees as they do for their customers). We had to help bring in the furniture and wipe all the furniture off. Their drill didn’t work and had to borrow a screwdriver. My husband had to put the table together himself (even though we paid for the white glove delivery). One of the delivery guys was on his phone while my husband was putting the table together. When the correct coffee table was delivered a week latter, again their drill didn’t work and asked to borrow a screwdriver. The guy even asked if he could keep the screwdriver for his next delivery. Unbelievable experience. We paid a lot of money for delivery. After multiple messages, emails, and phone calls I have yet had anyone reach out to me. They do not care about their customers. I definitely will not be back.

Igor was very informative. Staff was excellent.

Johnny and Igor made my shopping experience so easy! They answered all my questions and helped me make decisions without pressuring me. Aaron rounded out my sales team helping to make financing my purchase a breeze. I highly recommend Ashley Homestore in Bowling Green, KY

Chase & Johnny were professional and knowledgeable. They made our experience very comfortable and pleasurable. We will CONTINUE to support Ashley’s furniture.

Love the furniture and Jay, the sales representative, was very helpful, respectful and knows his inventory well. I was very disappointed with the service for end tables that needed repair several months ago for an earlier purchase, but the furniture is well made and reasonably priced.

We had a wonderful experience. Bailey was very knowledgeable and helped us find the perfect pieces for our new home.

One of the helpers Maria Harris was very helpful in helping me, and my family buy a nice sofa, with her well respectful manner, she made everything else better for me and my family without any complications.

Amazing service! Maria was so helpful and seemed to really enjoy her job! Opening a salon I needed some decorating advice and she was able to paint the picture In my head and now my space is beautiful.

We had a great experience at Ashley Furniture in Bowling Green. We worked with Jay and he was extremely helpful and informative. Highly recommend!

Amazing and fits perfectly like how I wanted it!

Courtesy and helpful

Awesome service from Jay in the store to the delivery. Thanks

Very friendly team and qualified service! I buy all my furniture from them👍

Will NEVER step foot in that store EVER AGAIN!!! We went in to look at Recliners and 3 sales people INSISTED on trying to sell us a bed! They LITERALLY WOULDN'T LEAVE US ALONE!!! It was PATHETIC!! The first salesperson gave us a flyer and told us that nobody should bother us since we had that flyer in our hand, and next thing you know, we were SWARMED!! We couldn't even consintrate on looking at Recliners because they wouldn't SHUT UP about beds!!! They just kept HARRASSING us. Needless to say, we LEFT!

We really loved Igor Budyshev. He made us feel so welcome but gave us space and time to look. He is a great salesman!

Very easy transition thanks to Johnny.

Johnny and the entire staff are great

Jaela was great to work with. We told her what we were in search of, she showed us what was available, no pressure, she even moved some tables around to see if they were the look we wanted. If you are in need of furniture I highly recommend Jaela and Ashley Furniture.

I only picked 1 star because I couldn't pick zero. Very dishonest store in Bowling Green, KY and are not willing to work with customers at all. We ordered two credenza's that we were told would be fully assembled when delivered by salesman Johnny. They arrived unassembled and in a box. When we called the store they said oh no they only come assembled if you paid the extra fee. We tried to return the un-opened boxes for at least store credit and the cowards kept pushing us to the 800 number and the 800 number told us to contact the store. The 800 number contacted the store for us and received the response that all sales are final which after calling them multiple times they didn't have the nerve to tell us that on the phone. I would literally buy furniture from any other store. Beware! They will tell you anything to make a sale.

Very good people. Did not act like salesmen. Asked us what we liked and showed us what direction to go to and when we found what we liked they told us all the details and did not push us at all into any extras like warranties, etc. we decided our delivery date. Last time we went furniture shopping is was like buying a car and this experience was a breeze. Thanks you to the 2 sales people that were involved. Woods and Oaks.

They had the perfect bedroom set for my granddaughter! Very professional salesman Jay!

If I could give 0 stars I would!! Will not be going back to purchase anything from Ashley’s again! Was never told about the Protection plan/warranty. Go up to front to go over the items purchased. At the bottom of page she said just sign that I agree to these items. Im looking and see $999.99 I say what’s this? Their reply was protection plan. I said no I don’t what that! I was never asked do I want that. He just included it in my totals when he was going over everything. How do you add 1k to someone’s order without -asking them? NEVER WILL PURCHASE FROM THEM AGAIN. TOTAL DISHONEST PRACTICES!!

Jay was friendly and helpful. We appreciated him taking the time to help us with our purchases

So perfect! As we looped it around the store a thousand times finding the perfect couch. Jay and Aaron helped us with any and all questions! They made adding extra sections to the couch easy and were a great help!

I have no words that can explain the wonderful and great and enjoyable time I had at Ashley furniture not only selecting good products, but had the best with two of the greatest sales people I have ever met in the furniture store and I’m glad I went in there and shopped in and bought what I came in. Therefore it was a great day.thanks to Johnny holder hard work kindness and great personality and knowledge is what sealed the deal. Also Igor Budyshev was a great addition to the store he made our day an enormous pleasure. Good job Ashley furniture for hiring them.

John provided excellent customer service.

We were helped immensely at our location and had a great and helpful team that guided us through our experience, will recommend to others and will repeat shop at this location.

The workers are so helpful and they get to know you and understand the difference between your wants and needs ! Chase was such a great help and we really enjoyed meeting and picking out the perfect furniture for us!! We gladly appreciate it !!

Ashley Furniture had the best Labor Day sale ever. We bought 3 bedroom sets, a mattress set, dining room set and a credenza. Saved a lot of money with the sale. Bailey was so patient with us and so helpful. Thank you Ashley Furniture. Can’t wait for the delivery. ❤️

We moved from Nashville to KY and needed a living room set,tv console, and other items. We were so pleased at how friendly the staff were and helped us mix and match. No pressure and never tried to convince us to buy certain pieces. They even moved furniture into different natural light up front so we could see the color it would show mostly in our home. Chase and Maria are great employees who went above and beyond. Thank you.

Chase and Igor are great salesman. Got us hooked up!

Couch buying made easy! Igor made such an impression with salesmanship and professionalism at the store, and allowed us to sit on the couch for almost an hour to make sure it would be ok with my back issues. Worked with us to get a deal that felt like we were both winning. The Tanavi is everything we wanted in a couch, comfy but sturdy, and the right shape. Delivery and set up went smooth as promised. We are very happy! Thank you Igor, Aaron and Ashley Furniture 🥰

Maria was our sales assistant and she was great. Not pushy gave time to look around until we decided on what we wanted.

My husband and I purchased a sofa and recliner from the Bowling Green, KY store. Our service received was beyond amazing! Igor Budyshev was extremely knowledgeable and helpful! We never felt any pressure to purchase. Thank you for such a pleasurable experience.

Bailey did so well helping me! She spent over 2 hours going through options. Thankful!

We found a couch here we really liked and they were even able to price match a cheaper price online. My only complaint was the shipping cost, we were quoted three different prices and of course each one was more than the last. We didn’t see the final shipping number until the paperwork was already filled out. That left us a bit frustrated but still overall mostly positive experience.

Very friendly. Knew their selection. Gave a discount without asking.

Ashley's Home store is always known for their best materials in making your Home look beautiful and for Bowling Green Branch it was Ms. Bailey who helped us in picking out right things from the busy store. Thank you.

I had an issue with the Ashley Furniture in Louisville off of Bluegrass Parkway. A delivery date was scheduled but the salesperson Sherri input the incorrect telephone number in the system and I lost my delivery date! Aaron at Bowling Green came to the rescue. Although, I am not getting my delivery when needed he made sure my concerns were addressed and made me feel better about ever making another purchase from Ashley. I would RECOMMEND the Bowling Green location but I would never purchase ANYTHING from the Louisville Bluegrass Location. The south end location was helpful in providing GREAT customer service. Aaron made sure that although I didn’t purchase from his store he made sure that I was headed in the right direction!! After expressing my concern that I didn’t feel the assistant manager was concerned about my issue I was instructed that I could leave store because she was trying to help me although she was not the one who made the error! The biggest problem for me was the salesperson not taking responsibility for her screw up and her trying to make it my fault. I returned the item and purchased it elsewhere. I did not get my delivery date but I finished my experience feeling valued as a customer! Thanks Aaron & Aaron!

Igor was very helpful and knowledgeable. Very quick and easy process. Would recommend this store and him to anyone.

Bailey was so awesome! ☺️

Bailey and chase were amazing! Great place and will definitely be back!!

The team at Ashley Homestore in Bowling Green KY were great. They were very helpful and friendly. I would highly recommend. Ask for Igor, he will help you decide on what works for your needs 😊

Chase is the best. I've never had a better experience buying furniture. I'll tell everyone I know about Ashley store, and they'll have to insist on Chase. You rock!!! Thanks from Jack and Diane.

The salesperson was helpful but not pushy. She let me browse without following me around. When I had questions she answered them and when I made my purchase she was knowledgeable and efficient.

I chose Ashley Furniture for Quality Furnishings . Maria my salesperson was very knowledgeable , polite & helpful with all needs & questions. I will continue to use Ashley's & recommend them to my family & friends.

5 starts for Igor who helped us. Great customer service!

Friendly staff and great sales items.

I love Ashley homestore, I can spend hours inside this store. Everyone is awesome and helpful Jay, Bailey, Aaron especially Chase, he was so helpful and patience with my mother and I today. If you ever in bowling green Kentucky, and need help with making your house a home; definitely go to Ashley homestore you will not be disappointed I promise.

Terrible workmanship. They sent their staff at my place and the work wasn't done well. Please stay away from this store.

Kayla and Igor made our experience a delight. We went in just browsing and left extremely happy with our purchase. My husband and I were impressed by the professionalism and patience that they had with us. We were indecisive, and they were very helpful with us through that process. I would highly recommend this team! A great BIG thank you!!! We are excited to get our purchase delivered! 😀 #happycustomer

Jay Oaks was very helpful and knowable about my purchase! Will be buying from him again

Worst store ever. I will never be shopping from any Ashley Furniture store ever again. Ordered something in April and there has been no update or email notifying me that anything has been processed- it is the middle of June now. When calling customer service they keep saying their "system is down" and are not able to track or see my order and aren't sure when the system will be up again. This store has given me the worst headaches every time I have gone in and I am done buying from them. I HIGHLY suggest NOT buying here as you will never get your item and will deal with the worst service.

Maria did a great job of helping us find what we needed.

Bailey did an awesome job helping us.l!

Great customer service!

Amazing service. Never in my life have I had great service as I did from the employees at Ashley. Branden P.

I was given great service what I was needing got taken care of fast and made me feel better about my situation.

Ashley's store is an awesome experience every time i visit they are very helpful with my purchases

The sales associate Jay Oaks was very helpful and professional and respected the budget I had set.

The associates were very helpful and kind

Igor made the stressful decisions so easy. He was very knowledgeable on the sleep systems! As well as the furniture; in our case the sectional! Super down to earth & easy going! Very personable! Highly recommend going to him for any of your home furniture needs! 🙌🏼

Well, well, well, let me tell you folks, I had the pleasure of meeting Branden and the entire staff, and boy oh boy, they were a hoot and a half! First off, let me start with the customer service. These guys and gals know how to treat a customer like a king or queen, or whatever royalty you identify as. They were attentive, responsive, and went above and beyond to make sure my experience was top-notch. And don't even get me started on their product knowledge! These folks could write a book on the ins and outs of their products. They knew everything from the color of the stitching to the thread count. I was blown away by their expertise. Now, let's talk about the fun environment. I felt like I was at a party, and everyone was invited! There were high-fives, fist bumps, and even some dance moves thrown in for good measure. It was like going to a sales rep's house party, but without the awkward small talk with their weird cousin. Overall, I had a blast with Branden and the gang. If you're in the market for some quality customer service, product knowledge, and a good time, look no further than these guys and gals. They'll make you feel like a million bucks, and you might even learn a thing or two!

We made a return trip to Ashley Store and met with Bailey for a second time in several days. She worked very hard to find a table that would fit in our small dinette. We had visited several furniture stores in BG and returned to see Bailey at Ashley. The store has much to choose from and nicely spaced to view their stock. .

Chase Hofmann at the Bowling Green, Ky store was fantastic to work with!

Nice salesperson. The price difference of instore versus online a bit confusing.

Bought a mattress from there and when it arrived it was not the same mattress. It was hard and stiff and when I called the store to get the right mattress they told me They did send the right mattress and does not do exchanges or returns on clearance items. Would never had bought the mattress if I had known this was not returnable if not the right mattress. I highly recommend going anywhere else to buy furniture so that you do not have to deal with this. branden was the sales person and was not helpful at all once I called saying I wanted to exchange or return the mattress.

Igor helped us with 2 different purchase. He was very professional and patient with us for both of our purchases! Highly recommend him!

Very helpful and explained everything transparent about the process and I’ll definitely refer them and shop with them again in the future

Great experience. Sofa I got today is the best had to make sure I got it. The staff that assisted me was to teir. 10/10 always Ashley's

Excellent customer service! Found what we wanted and was out the door in under an hour.

Great Experience Chase was very helpful and not pushy about a sale he was extremely concerned to our needs for couch purchase very fine job in customer service.

Terrible experience. Only some of the pieces of the bed I ordered were delivered on the date scheduled, but they technicians still partially assembled the bed before telling us it couldn’t be completed. It was not usable in that state. They said that the missing pieces would potentially be delivered that afternoon, but at most 72 hours. It has now been 5 weeks and Ashley furniture has given me several different dates that the missing pieces would be delivered. Most have passed, and now I am being told they will be delivered in 2 more weeks, almost 2 months after the initial delivery. There has been no recourse. I was told that since pieces were left in my house there is nothing else they can do. Will NEVER purchase furniture there again. I only left one start because zero wasn’t an option.

We had a great experience and even went through with purchasing a coffee table and two end tables!

Ashley Delivery service delivered damaged furniture and damaged my wall. Went to FMO Furniture bought my alashley dining table and Ashley sectional for less.

When ordering a bedroom set we understood the bed was on back order of 2 months. Everything else would arrive on time. Turns out everything ordered came in different times months after we ordered. I would have canceled but it was my daughter’s order for her apartment and she liked the furniture. Anyway Ashley kept delaying delivery every time it was getting close to the delivery date. 8 MONTHS LATER her bed finally arrived. Now let’s see if the discount, they gave me for taking so long in delivery, shows up on the bill. I have a feeling I’ll be back on the phone with costumer service soon

I worked with Jay Oaks in the Bowling Green, KY store and he was great. He helped us with all of our questions and was very patient with us while we shopped. He was extremely thorough when explaining things to us and we could not be more grateful for his excellent customer service. If I could give him more stars, I would. Excellent representative!

Very good experience. All my questions and concerns were answered.

Branden and Igor were knowledgeable and helped us throughout the entire process. No sales pressure unlike the other stores we shopped at. Thanks guys!

Spectacular service. Prices were a little higher than I liked and not quite as quick of a delivery as I would have hoped for but so far I am completely satisfied with the showroom experience. I hope the delivery and setup goes just as well but we won’t know for until sometime in April.

Great selection of furniture. Fair pricing & more than anything they have great knowledgeable customer service. We had a wonderful sales professional named, Igor Budyshev. We look forward to working with him again for any home furnishings we need!

Such an AMAZING experience!! Melanie and Christian were bother extremely helpful and made sure that we were taken care of! They were also bother very patient with the fact that we had kids and helped keep them entertained while we took care of business!! We are very excited about our new mattress and can not wait to get it!! Thank you!

The best experience I had.

I had a great experience! Christian and Jay were so helpful and willing to answer any questions or concerns I had. All of our furniture arrived on time and in great shape. I am thankful for such a smooth experience!

Would give no stars if possible! Ordered a couch from Ashley and delivery time was faster than expected but their delivery team was careless when setting up the couch. Damaged the couch when setting up. So if your furniture gets damaged by the delivery team your local Ashley store where you purchased your furniture can't help you! Really? Now have to deal with someone over the phone to try and resolve your issue. Goodluck with that. Been a few weeks and still haven't seen a technician. I've bought from several different furniture companies over the years and this company by far has been the worst experience i have ever had. Definitely won't be purchasing from them again!!!!!

Delivery people were kind and efficient. The negative part was we asked to have everything delivered at the same time, they showed up with only our sectional and ottoman, our recliner was broken when they took it off they truck, and they did not bring out kitchen table, 6 dining chairs, or our accent cabinet. We got rid of our original furniture since expecting new furniture and now have no table and chairs to eat at. We don’t have a delivery date for the remaining furniture. Very disappointed and it’s an inconvenience every time we order from Ashley.

Just in case it didnt post for all to see. This will help your business take action if you want to claim to be the number 1 furniture store. I’m sorry to say this but, I will not be buying furniture again from Ashleys. My furniture was delivered short and damaged. The delivery person said they would tell Ashley the condition of the furniture and that we were missing furniture. When I called Ashley to find out how they would resolved my problem the said that my ticket was closed and completed. It has been two weeks and no one has called me to say how they would resolved my problem. I have probably purchased about 40k in furniture in the past few years. I’m sorry to say but they have lost a good customer. By the way I’m working on getting furniture for two more rooms and a second living room. Can anyone recommend a good furniture store?

Got all the things we needed all in one stop. Sales man was excellent (Christian). Variety was great. Felt good about purchase. We asked to speak with manager and he laughed us off 3 times. Too busy to talk to customers. Didn’t show any professionalism as a manager. But his sales rep was excellent! And made up for him.

This place is a SCAM, beware!! Ashley has a no refund return policy! I would absolutely never purchase furniture from Ashley's. We spent $7,000 at this store and regret the entire purchase. We were LIED TO by the sales man after being talked into purchasing something we didn't go in there for. We were told the "required for the warranty" sheets, mattress protector, and pillows were going to be included and they were not. Our brand new sofa was delivered broken and continues to break. It came with RIPS in it and felt like someone had been sitting in it for years. Ashley has a new policy apparently that they will not return or replace your furniture until a repair person comes out to attempt to repair it. This process goes on until you just give up and keep the garbage furniture because you can't spend all day on the phone with them arrange the "repairs". The repair person came out to my home and just shoved the broken piece on my sofa, took a picture and called it good. It fell off right after he left.

I like there services.

If I could leave less than one star I would. On 11/6/2022 I purchased a bed for 1409$ was told it was in stock and ready to ship. Multiple delays, being told it was discontinued, shipped to the wrong store, and a month and a half later on 12/20/2022 I still didn't have my bed. I went to the store to cancel, was told I'd have my money back in 2-3 days. 7 days go by and I'm told I have to receive a check, and that it could take 4 weeks. Fast forward to today 1/8/2023 I still do not have my money and I'm being texted by someone being told they're still working my order and that my order hasn't been cancelled!!! Absolute JOKE of a business.

Branden the salesman was great, very knowledgeable and not pushy in any way. Shot me straight on all my questions and made the entire experience a pleasure. We’re very accommodating for our 15 month old we were shopping with as well.

Never do business with this horrible company!!!! One Star is generous! In September, I ordered a table from Ashley that showed in stock online. However it took more than 4 months for them to have it shipped to the store. I put over $500 down. I called numerous times to see when it would be shipped, each time got farther and farther away. I finally called and was told if I didn't have a ship date by the end of November, I could cancel my order and receive a full refund. I called beginning of December and was told I'd have a refund in 7 to 10 business days after canceling the order. However it's now almost middle of January and still no refund. I've called customer service numerous times, good luck finding someone that can speak English! I've called the store, emailed corporate, asked for supervisors. Still no refund. The only thing I am getting is text messages to my husband from Ashley saying that they'd like to schedule delivery. All I want is my money back! Don't do business with them, they'll rob you and take over 4 months to deliver an in stock item. And when you ask for your money back because they don't have the item, they won't give you that either. It's illegal to sell a product you don't have and keep someone's money without providing the product. But they seem to be getting away with it. Save yourself the trouble, go somewhere else that's local.

Our salesman Chase , did a great job working with us, he is very personable,.knowledgeable, didn't over sell.

My husband and I walked in to the Ashley Homestore in Bowling Green, KY with the intentions of buying just a bed for the mattress we had already purchased elsewhere (but they had not yet ordered). The knowledge and professionalism we received from Jay, and quality and design of their products, had us cancel the other mattress order and make the investment of a bed, two nightstands, and a mattress that we are extremely excited to receive! We had a great experience!

Very knowledgeable and friendly salesman. Went above and beyond to meet my needs. Didn't feel any pressure with no expectations of a sale or not. Needs were met and a purchase made. Will return.

I visited the store today to check out a couch I saw there previously. The salesman helping me out was amazing. The couch I had planned on buying wouldn’t allow me to switch the chaise, but he was able to direct me to a whole different couch that still met my needs and I walked out with a great purchase still within my price range!

Our salesperson, Branden, was extremely helpful and not pushy in attempting to make a sale. We really appreciated his help in trying to find us an option we could afford that also fit within our very specific dimension parameters.

If I could give them a zero I definitely would. It's been 5 months since we ordered out $6,000+ bedroom suit. We finally got some of it delivered a few weeks ago and parts were missing. They told us it would definitely bed there within 7-10 days. This was not true and every time we call to check on it they tell us another date. They are now telling us it will be over another month. Since our experience I have spoken to several people how have purchased furniture from them and every single person had the same issues. I honestly do not know how they have any customers. They will not even try to do anything to make it right either. They absolutely do not care about their customers. So if you're thinking about buying furniture, do yourself a favor any go anywhere other than Ashley's Furniture.

The salesperson was helpful on repeat visits and did not rush me to make the sale. After making my purchase, the manager went above and beyond to match online prices and offered refund of difference including free protection plan. Part of the order was delivered earlier than expected without additional delivery fees. I appreciate their customer service and will be back!

My wife and I have been buying furniture from Ashley furniture in bowling green ky for several years. Our purchase in February of 2022 will be our last purchase from this store. We ordered a sectional couch in February, in October they delivered 4 pieces, 2 of those were damaged and we were missing 2 other pieces. The delivery guys were horrible and the lack of communication is also horrible. I have called several times and have even been back into the store and still know nothing!

I went yesterday with my fiancé, just looking for a mattress. When we walk in, the sales guy starts in on his usual pitch (which is fine) … but then things got creepy. Every single room we went in he was there. I’m not talking he just causally passed us, I mean popped up, nearly jump scaring us, and asked us questions. We walked faster to the mattresses in hopes to get away and shop privately, but then he brings his assistant manager who was even creepier! He called himself a mattress expert and just stared at us while we looked around. We were the only customers in the whole store so it was extremely obvious they wouldn’t leave us alone. We were so uncomfortable by the two men we left. I can’t return there, just for the simple fact that you are shopping while holding hands with a worker. Please give people space.

Beautiful furniture in a wide variety of styles. Found a sofa which was just what I was looking for in my price range. Sales associate was polite, patient and applied no pressure. I used their 12 mo. No interest financing. The whole purchase was wrapped up in about 20 minutes. I was very pleased with the whole experience.

Jay was awesome. Worked with me and gave me the best options. In the end I totally got what I wanted. Thank you Jay and team Ashley’s furniture.

Our salesperson, Adam Sipes, was excellent to work with. They went above and beyond to earn our business!

We bought our previous living room furniture from Ashley 10 years ago so we decided to go back there we will Never buy anything from them again We purchased furniture over 4 weeks ago and the love seat has been damaged 3 times on delivery. Now they do not know when they can get one to us and refuse to let us return what we have. Plus they have the worse customer service I have ever dealt with. They are rude and unwilling to help when a customer is so frustrated, after 3 different love seats you think they would verify that the loveseat isn’t damaged before arriving.

My mom & I recently visited this location in efforts to find some furniture pieces for my first apartment. While the store did have a decent selection, we were unable to enjoy our experience due to the hovering of a sales rep. Jay was incredibly unprofessional, arrogant and bossy. For these reasons we will be working with a different furniture store going forward.

Had a great experience. Matt Hussey is a great salesman, patient and never once seemed pushy, which my wife appreciated very much. Will definitely recommend Ashley Homestore to friends and will be back for future purchases.

Already purchased here twice but I came with my mother this time who was very stressed and in desperate need of a recliner with adjustable headrest to help with her neck. She had a specific budget and though her first choice of recliner wasn't available Branden found her an even better option with a massive discount. Never seen my mom so relieved before. Also, I purchased a dining set and was surprised with the same discount my mother received. Even if not for the discounts I always choose Ashley because I'm always treated as a person first and foremost and not just a buyer. Sometimes I come in just to browse for design ideas or to look at art pieces with no intention of buying and the sales people though knowing that are still very friendly and will chat with me the entire time. 10/10 service through and through, I never want to purchase furniture from anywhere else!

Struggled to find a recliner comfortable for my damaged neck for ages, Branden took the time to help me find one even better than my first choice plus a huge discount. Best salesman I've ever had, treated me like a person instead of a potential buyer.

We bought some furniture from Ashley Homestore on Scottsville Rd in Bowling Green today. We had a great experience with our salesperson, Melanie Shumway. She was very helpful and truly wanted us to have a great experience and a great deal. We couldn't have asked for a better person to work with. Thank you, Melanie!

SCAM...TAKE YOUR MONEY AND DONT HAVE FURNITURE TO DELIVER. Purchased furniture last APRIL. (7 months ago) assured it was on hand. Repeatedly! Had to cancel office furniture to get it completed afew months ago. Still no reimbursement. Finally got a scheduled delivery 30 days out. Took the day off to wait for furniture and got rid of my current set. After waiting all day they say it was canceled and no delivery available until the end of October. So another 30 days. Can't refund my money for a minimum of 35 days if I cancel the order. Of course still waiting for the other refund! THEY ARE TAKING MONEY FOR FURNITURE THEY KNOW THEY DONT HAVE.

I will definitely NEVER GO THERE AGAIN!!!! HIGHLY DISSATISFIED WITH EVERY EXPERIENCE I'VE HAD WITH THEIR HORRIBLE SERVICE AND SALES STAFF! NEVER AGAIN AND REGRET THE FIRST TIME.

This was a really nice experience, the store is a clean pretty place to look around, all the furniture is excellent quality and in a variety of styles, I would be shocked if someone couldn't find something they liked here - and Melanie was very helpful, kind, and personable, we really appreciated her help and her attitude.

Don't order anything from Ashley. I ordered furniture for my home that was under construction in Sept 2021 before the house was complete. Sectional, table and chairs, bedroom suit the whole house to be furnished by ashley. The house was move in ready the second week of July, I call to get the furniture delivered and was told it wasn't ready but would be in 2 weeks. Waited the 2 weeks and called again. Got the standard 2 week lie again. Finally got a delivery date, but the got told the day before that they didn't have the complete order and there would be more waiting. All this while using lawn chairs in my living room and an 8 month pregnant wife. It took until September 9th the get all of the furniture and I had to drive an hour and a half one way to pick up the last piece for the bed from their warehouse. Don't order anything unless you have more then a year to wait.

Recieced my couch four months after I purchased it the dust cover was ripped. Delivered another couch with more rips than the original one, 6 months later and was told I would get a new couch delivered September 1 and no one called or showed up. Calling again and we will see what happens this time. What a headache

We purchased a bedroom set from Ashley furniture and it took approximately 3 months to get it after receiving it the footboard to the bed was so damaged that it couldn't be used, the chest of drawers was also damaged but was usable. The mirror to the dresser came with no brackets to attach it to the dresser. I called the actual store where we purchased it from and to my surprise they were unable to help us with any of these problems we had to call someone else to get the issue resolved. We were finally able to get replacement pieces ordered and they are supposed to be here in approximately 3 weeks. I wouldn't recommend buying from Ashley Furniture to anyone. We have spent over $3000 on a bedroom set that we still cannot use after 3 months.

My family came in today looking for two items and got exactly what we were looking for. Chase was an amazing help and he was very patient with us and our toddler. So thank you Chase for a great experience, we will definitely be recommending Ashley Furniture to our friends and family in the future.

We absolutely love our couch from Ashley Furniture. Brandon at the Bowling Green location was excellent at helping us find our perfect couch.

Lauren Hedges was such a big help on us finding the perfect furniture for our new home!

Lauren was very friendly and patient with my wife and i through the whole financing process.

Not a good place to get furniture in bowling green simply for the fact that the delivery process is atrocious. There were many times where my furniture had been rescheduled without me knowing or an explanation as to why. I bought everything with the salesman telling me everything is in stock so I wouldn’t have to wait long. It’s been 3+ months now and I still don’t have the bulk of my furniture. Ashley needs to do better.

Great experience, outstanding service!

Jay Oaks was an excellent sales representative, took extra time and informative on options available.

I was given the help I needed and explained what options my bed panel came in. I was also made aware that my choice would be a bit long on being delivered which made me feel comfortable knowing that I was going to be updated prior to when it would be arriving.

In store service was great besides the "guaranteed 3-4 week delivery" becoming 3+ months. But when delivery finally came, the 2 men were extremely nice and helpful although the wrong pieces were sent.

Bought a $1000 bunk bed for my kids and it’s absolutely trash quality. They have delivered two now because the first one was broken upon install. Sure enough the replacement was broken as well. Do not buy anything from here. Updating since they just tried delivering my third replacement bunk bed today. Upon delivery the box was ripped and taped up. The guys opened the box and it was full of trash and broken boards. The distribution center had sent another previously broken bed. This is the most unprofessional establishment that I have ever conducted business with!!!

Always have really friendly staff! I love going here! They are super helpful and don't mind helping you find and get the best deal.

We were extremely satisfied with our purchase & experience at Ashley furniture. I can’t say enough kind words about our furniture specialist Melanie, she was so helpful and made our purchase so easy and fast. I would ask for her if you like to be treated with courtesy and professionalism.

Half of our delivery was damaged and we are now waiting on exchanges.

PRICING STRATEGY DOES NOT MATCH ONLINE - i had to call the corporate office get an honest reason why. The stores are licensees. I wish they would just be honest. Almost lost a sale

Our sales rep was Melanie. She helped us find exactly what we were looking for and was very knowledgeable about the products. We had a great experience and will be coming back in the future

Delivery was on time, set-up was done efficiently and all "packaging" materials removed. The driver and his assistant were professional, efficient and very courteous. I couldn't be happier with Ashley. Great customer service. Love my new furniture!

I am highly disappointed in Ashley furniture. We have a gift card that was not used. We decided to redeem it but the dollar amount was not loaded properly years ago and was not in our name. Will never do business with them ever again!

I walked in ashley furniture with the idea of one cheap mattress i saw on the website. when walking in the store, Branden greeted me and showed me the exact mattress i saw online. after looking around Braden introduced me to Chase who was just as helpful. he asked me my max budget, sleep habits, and took me to a mattress i ultimately fell in love with. Chase and Braden were both extremely helpful and walked me through the entire process while answering all my questions. Overall it was a great experience!

Matt and Caleb helped us out today. They were very patient while we browsed and willing to answer all of our questions. We appreciate their help and would definitely recommend Bowling Green’s Ashley Homestore.

Matt and Lori made our shopping experience awesome. Their attention to detail was amazing. We bought a new bedroom set for my elderly mother and a dining set. Thank you. Matt and Lori! Theresa Flynt

Took half a year to deliver my bed don’t recommend Ashley to anyone

Chase Hofmann was our salesman, and he was very helpful! He listened to our needs and wants, looked up all availabilities according to our timeline, and offered us the best deal possible. He was great, and we will definitely request him next time we go back!

Igor was terrific to work with. Very knowledgeable and helpful in helping us with our purchase.

Just had a wonderful experience purchasing a power reclining sofa from Branden at Ashley. Branden was extremely knowledgeable, courteous and provided great assistance in our decision making process. The process could not have been easier. We’re looking forward to working with him again in the future.

Very sweet and knowledgeable young lady. Not pushy...wiling to move furniture pieces around...miss and match so I could visualize together. It worked and I purchased the extra pieces. Thank you Lauren...I highly recommend!

Kimi is great very helpful!

Patrick did a great job!

BEWARE! Purchased a sofa and agreed to finance at 0.00%APR for (36) months. The first statement shows 34.9%APR! This Ashley franchise is unwilling to correct their mistake. UPDATE: I followed the directions from the owner. I was told this is an individually owned franchise and corporate is unable to resolve the matter. The BG location has refused to assist.

Went in today just looking around at everything. Didn’t buy anything today, but met salesman Igor Budyshev and he couldn’t have done a better job. Igor was very knowledgeable, inviting, and I know anytime I need something I will come back to buy from Igor. I will also be telling everyone interested in buying furniture to go see Igor.

Went to Ashley furniture at the end of april to look at bed sets and couches. Specified that we didnt have the best credit right now and were looking to sign up for a different type of financing that went off just your income (which we had plenty) My husband was told that we were not approved and they "couldnt see why not", but for sure the program they applied us for had NOTHING to do with credit. Well a month later i have received 5 different credit applications from all different banks, with hard hits to each because my credit was ran multiple times after i was told it wasnt! And when you call the store they cant give you any reason to why it was ran. Annoyed that they couldn't just tell me the truth about running credit, or at least be honest about how their financing works instead of doing it to benefit themselves. Will not be going back!

Employees were super helpful and professional. I can wait to receive my cabinet Julee B

We learned so much about the different mattresses and what we needed to help our backs and to sleep better. Our salesman Igor was fantastic and very knowledgeable. We can’t wait to get our new mattress from Ashley furniture.

Great service and Nice pieces of furniture. thanks

Brandon was patient, knowledgeable, and incredibly helpful. Really cares to ensure that the customer gets what they want or as close to it as possible. The remaining staff are also very good.

Aaron Brown, top notch

DO NOT BUY FROM THIS COMPANY. I apologize for the dramatics but this will be the worse decision you make is to buy furniture from this company. They will lie to you make the sell and then in the 6 months you wait for your order they will lie the entire time. Customer Service is awful they will hang up, promise call backs, or even give a false email. I Will do my best to steer anyone away from conducting business with this company. They are a joke.

Couch was priced well and delivery was easy and on time. Small issue with the back of the couch and the company is sending a new one to replace it. Very pleased

Thank you Matt!!!

My husband and I, along with our 10 month old, came here looking for new seating for our upstairs and downstairs living rooms. We were immediately greeted by Igor and he was fantastic! He was great at helping us see our options and kept up with us changing our minds a few times! We ended up buying two couch/loveseat sets, along with a recliner. Could not be happier with our choices and can't wait for them to arrive! Come here to buy your furniture; everyone is friendly and you will be taken care of!

Ordered a bed in December of 2021 and had to wait until the end of April to recieve it. Upon receiving the bed it was all damaged and not even made out of the same wood as the floor model displayed in the store. With canceling the order and contacting customer service, I still didn't get all of my down payment back as they said I would. They are terrible with everything and lie.

We had an awesome experience with our furniture selection and purchase today. Our sales rep was Caleb Wolfe. He was very knowledgeable of the products and did great matching our needs/wants with the right items. Caleb was more of an advisor/facilitator than a sales person which significantly enhanced our willingness to buy here today. Will definitely return to this store again.

I was originally going to purchase my bedroom set online… when I had a question and called the Bowling Green store, Claire was extremely helpful in assisting me. She was so nice and helpful that I ended up buying it over the phone. Great customer service experience! Kudos to her manager for hiring her.

My sales rep and his manager were great and very helpful! Igor is our favorite! 😊

Awful awful awful.

Great visit. Staff was excellent. Informative, friendly, accommodating and did not rush us.

Caleb Wolfe was very helpful and caring when it came to the sale of our sofas. He even helped load.

Well, I bought a bedroom suite from Ashley Furniture about 15 years ago. The set is still in good condition to this day. So when I needed a new couch of course I went to Ashley Furniture first! I bought a sectional sofa. They told me it wouldn’t arrive for several months due to COVID so when it got delivered a few weeks later I was thrilled! That’s about where my satisfaction ends….the delivery was super late, “truck problems”, they got there around 930pm. They didn’t have the right tools to assemble the couch so they asked if we could just assemble it ourselves. We told them sure, at this point it’s so late it doesn’t really matter. We go to assemble and they hadn’t left us all of the legs for the sectional, there were holes in the fabric, the wood was scratched in multiple places. I was wondering if maybe it had fallen out of the truck, because it surely wasn’t “new” furniture. I sent pictures and contacted customer service the next day. They were to send us new parts and replacement sections of the couch. Fast forward to a few weeks later, they show up to deliver new items and low and behold one of the “new” pieces cut the driver’s hand wide open. So that piece was in just as bad condition as the original so they ended up keeping it. I called customer service again and it’s been 5 months now and no word. I’m sure at this point we are just stuck with an expensive beat-up sectional. I feel like Ashley should try to at least make it right.

Great. No hassle experience. Highly recommended 👌

Claire was so helpful with financing and walking us through all of the options available at Ashley Furniture! Shout out to Chase as well for the mattress demo. So thankful to both of them!

Chase was super helpful!

Lauren was very nice and helpful

Bought and oversized recliner for disabled uncle only for it to break after 2 days with evidence of it previously being broke and a bad patch job being done so they can resell it don't shop here...

We were looking for a recliner for Momma and we were told that it was going to take 8 to 12 weeks to get the recliner. We couldn't wait that long just to get one to look at it. They didn't have it in the store but the website did have it. We went to another store and got her one. I liked the one on line that I found but couldn't wait that long for it to be in the store.

My sales associate did a good job once I found someone to help me. I had a sofa delivered and the delivery guys were great. My mattress was later and when I called I was given a deliver date. I called to confirm today as it’s supposed to be delivered tomorrow. They rescheduled for a Later date but didn’t bother letting me know. I drove 2 hours to be available. Not happy!!

Matt H. Helped us out today. He was knowledgeable about pricing, design, and functionality. He was very patient with my indecisiveness, looking up options, etc. I also appreciate that he got us great prices! Great experience.

I felt pressured as soon as we walked into the building. The salesperson was like a mosquito in my ear. Every 5 minutes they would interrupt me and my wife while we were trying to decide which couch we wanted to purchase! Eventually we agreed upon which couch to buy and paid in full! It was only after we signed the paperwork and paid in full that they notified us the couch we purchased was not in stock. This was in November and they told us that the couch would be delivered December 11th. Then we got another date, December 27th. Then another, and another sometime in March. So we decided to cancel our order about two weeks ago. We were told our money would be refunded in 7-10 business days. Well we called customer service today and our refund hasn't been processed. So now four months later we still don't have a couch or a refund and the local store we purchased it from will not answer our phone calls! We went to American Freight and got our couch delivered the next day!

I got some beds and only one came and the rest did not after waiting a month only one bed came in i tried to call them and all the said was next week and it when it finally came only one off two beds came not recommend

We ordered an entertainment center 3 months ago and still haven’t received it. They’ve made four trips to our house, every time they either don’t have everything needed or they have the wrong parts. We’ve talked to the store 5 times to try and resolve the issue and still have not received our purchase. We have yet to see any pieces that actually belongs to what we order despite having 4 deliveries

Wish I could give 0 out of 5 stars, definitely recommend going elsewhere for furniture needs

Horrible service The couch came with a tear. The delivery team suggested we get it and they would send a new piece later ... he photographed the rupture and said we should do nothing. After a long time we have not heard from them, now they are not ready to take responsibility ... Of course we tried to get perfect furniture in all possible ways but apparently this company does not know how to provide such a thing ... Before you pay them money they give a five star service, right after you leave the store the service goes down to zero stars ... I'm sorry every time I walk by the couch, and I suggest you buy your furniture at another store ... Of course they will respond to my message: we are sorry for the bad experience, email your complaint and we'll make sure you are satisfied ... or something similar. So I did that, and they moved us from one to the other And after going through all the company people we went back to the first one.

Great service, knowledgeable about their products and NOT PUSHY!

Great service. My sales rep was courteous and accommodating. Would definitely recommend.

Do not buy from this store. I went in along with my boyfriend to order a new mattress & frame. After completing the purchase, a couple weeks later I get a credit card in the mail. Not one, but THREE. I was told I would have ONE. They went out of their way to put me in a waterfall system after only being approved for one & I received three cards in the mail. After going back into the store to have them explain (they never once told me they were putting me in a waterfall system or told me they were signing me up for multiple credit cards.) they informed me that they DID in fact tell me when they did not. After trying to figure that part out, I asked about a random charge on my account on 12/30 on one of the credit cards. They informed me I would have to call the bank that the Credit Card is through to see what the charge was. As I did what they instructed that same day, the Credit Card customer service informed me that Ashley Homestore lied about not being able to see what was charged to my account. They said they in fact can see it. So I made another trip back to the store just to cancel my order and close my account because it’s too much of a mess than what it’s worth!!!! When canceling they wouldn’t take back the mattress pad that I had taken home the week prior. UNOPENED and sitting on my floor waiting for the bed to arrive. They informed me it was “Covid procedures”. But I noticed other people returning things??? Like a mattress they didn’t like. I don’t understand. Not only did they not take back the mattress pad, but the employee that helped us that day was talking badly about me several feet away! She was angry I cancelled the order and was openly talking about it to another coworker with several customers around!! Like how rude. I’m still fighting with them about charges on my account and now am contacting cooperate. It’s not even worth going here. The customer service is awful and they are rude.

Matt gave us excellent customer service in finding the right couches. He took the time to customize our order and got answers to us right away. Pleased with service!

I ordered 2 couches in early July 2021 for our new build and still have not received my order. When I ordered it I was told one piece wouldn't be available until October and I said that would be fine and ordered anyway. However after numerous phone calls I still don't have my furniture and its now the end of December. When I do get through with someone they just give me a date of delivery, get my hopes up and never call back. I have only received a call back once and I missed that call, when I tried calling back they told me there were no notes and since I didn't answer I would just have to wait for the next call, that was almost 3 weeks ago and even though I call and call and speak to people and leave messages I've heard nothing. Will not order again.

My husband and I visited the Bowling Green location this evening. Caleb was such a great salesman.. He was very knowledgeable of the products and took time showing us a variety of options to choose from. He helped us find the perfect couch for our home. Would definitely recommend!!

Do not buy from this company. They will say anything to you to make a sale. They will also tell you that your furniture will come in within 6 weeks. We’ve been waiting over 3 months just for a partial delivery of the items they have. Their customer service is an absolute joke. Don’t bother calling cause no one will help you. They will also lie to you just to get you off the phone. I was hung up on by their customer service team twice.

What my husband said

I am not going to go into all of the details about the experience my wife and I have had with this company because it would be way too long and no-one would want to read it anyways. I would not recommend this furniture store to ANYONE, no matter what kind of sale they are having or how nice the employees at the store may seem. It has been several months since we placed and paid in full for our order. At first we were understanding due to covid, short staff, hard times. Now, we have been told different ship dates too many times to count - for a sectional couch. Upon multiple dates changing, us taking off work and rearranging our weekends to make the deliveries happen several times we weren't even notified by the company that delivery dates hand been rescheduled or even CANCELED in one case- we had to call multiple times to figure out what the heck was going on. Not only that... but we ended up going back there and bought a whole set of bedroom furniture (completely regretting this now). And since it was going to be a few weeks before it would be delivered, we did the credit card/ financing to get a good deal etc. Boy was that a HUGE mistake. Ashley Furniture mixed and matched my and my wife’s names, social security numbers, date of birth, address for billing and shipping (we were not yet married when we placed this order and filled out the cc app). We never received any information/ confirmation about ***my wife’s*** credit card being open after we applied UNTIL WE RECIVED A CALL FROM A COLLECTIONS agency about a card being opened in my info which we didn’t even do!!! Mind you, both my wife and I had individual credit scores in the upper 700’s lower 800 range. Additionally you get the run around every single time you call, you never can talk to the staff that you bought the furniture from, NOBODY knows how to figure out a solution and it's NEVER their fault. My wife and I have been blamed for issues that we have no control over. We have been nice. We have been patient. We have been understanding. But Ashley isn’t meeting us ANYWHERE CLOSE to the middle. To top it all off, when they say they will do something, in the end they don't... which is exactly what will happen once they read and reply to this post. We are only posting this to warn others. Very long and frustrating and never-ending story short- I will NEVER buy another piece of furniture from here and neither should you. Their MAJOR lack of communication and professionalism leads us to wonder exactly how this company is still in business when we have heard so many similar stories from other people.

I visited the Bowling Green location today 12/14. There were no other cars in the lot. There were no other customers in sight. Upon entering, there was a salesperson well to the left of the door and two directly in line with the front doors. I was completely ignored. I had to speak first before being acknowledged at all. Not sure if it was because I chose to wear a garish top today or if they were merely apathetic. As a repeat customer, I was highly disappointed. Towards the back of the store, I was finally greeted by a salesperson named Caleb. I found him to be helpful and friendly. He even apologized for the actions of his coworkers. My four star rating is entirely due to Caleb’s attentive attitude. Be sure to ask for him by name if you choose to purchase from Ashley. The assistant manager was also helpful in choosing possible side chair options. Unfortunately, I do not recall his name.

Horrible customer service. They just want your money then when you have an issue they don’t know anything about anything. Bought a couch and it was broken when they delivered it and they said they would send someone to fix it. Um no! I want a new one! But they said that’s not the policy and this shady dude came and took the whole couch apart. Pathetic

After having problems several times on different occasions Tonight I had the pleasure of working with Sarita, Dove,and Nick and Patrick. Service was excellent 10 out of 10. I am very thankful for there time and understanding not only did they fix my problem but they showed compassion and Understanding. Thank you again

I have had a very bad experience on Ashley Furniture store at Bowling Green. I have been charged double for the same item, due to store system problems. Sales person kindly tried to solved the issue, but Manager at Bowling Green store had a very bad and aggressive attitude aimed to avoid solving the problem caused by the store system. My review is not really for the double charge, I will expect to be solved soon, but it does because of the poor attitude of the manager, which was unacceptable and even discriminatory in every single moment. I will not get back to such store and will not recommend anyone to go there. Poorest service ever! I have bought a lot online and a Nashville stores with great service. Try online or another store.

Worst furniture store ever they have been lying to us about when our furniture is gonna comin and keep saying next week

Everyone was great in helping us. We received our sofa couch and so far so good. We had one slip up. The couch was delivered early but it came in grey instead of brown. We refused it. They reorder again and we received the correct couch in less then a week. The only complaint we have is you can’t reach the store by phone. We finally went to the store and got the problem solved immediately.

Lauren Chapman was very sweet and super helpful!

Lauren was great! She made the process easy and quick! I told her my interest and she was able to provide multiple options that would fit my new apartment and at a great price! If anyone is looking for amazing help, Lauren is the person to help you find exactly what you need!

Went in Ashley Furniture on Saturday October 9, 2021 to purchase a mattress! We thought we wanted a traditional mattress but then we tried Temperpedic mattress! They provided us with pillows and a sanitary cover for our pillows! We tried several mattress even a traditional mattress but went back to Temperpedic mattresses because they conform to your body! We were allowed to play with the settings on the remote for the Temperpedic and were sold on the comfort of the mattress and like that it allowed us to adjust of feet, knees and head with a remote! We got a Temperpedic with a massaging deauthorize with a cooling feature! Ashley Furniture make mattress shopping fun and enjoyable

There seems to be a major problem with delivery and customer service. My husband has been on the phone simply trying to find a delivery date for a bed we bought. Has gone from 2 months delay to 3 months delay within 30 minutes. Right now we have a mattress, no bed. And no one seems to know why.

The worst experience of my life with this junk of a company!!!!! Please do yourself a favor and never go there!!! Also our orders where done in June and we are in October now!!!!!

Does anyone know if I can sue Ashley Furniture in bowling green? I am FED UP. First, i placed my order in September 2020. My items arrived damaged almost a year later about 8-9 months. I still have not received all my items. the bed rails they sent me fit the bed, but aren’t even the right ones they don’t go flush with the head and foot board. They have brought new ones 2 times and they still weren’t right. They were supposed to send me new drawers because they were supposed to be silver, they came a champagne color. Still haven’t gotten them. I asked for touch up paint for the drawers because The drawers on the dresser don’t even close all the way because they rub on each other and make the paint chip. (it was made horribly) when I placed my order they also offered me a $300 gift card for financing through the company I finance through, still haven’t gotten that. I have talked to corporate office they have sent in tasks for them to call me back, no call backs. I have been to the store multiple times and they tell me “sorry there is nothing we can do”. When I call corporate they tell me that my local store is supposed to take care of it. But they haven’t. It is oct. 3 2021 and I still haven’t gotten everyone I ordered or my gift card. Someone help. I hate Ashley furniture so much.  ALSO, MIND YOU. This is a $3,500 set of furniture. I am CURRENTLY paying for it, I kind of want it… 🥲

I am very displeased with my most recent purchase. Delivery had to be rescheduled. Then, the first time they came for delivery the items arrived damaged and the wrong hardware was sent. They rescheduled for 2 weeks later. They came for delivery a second time to only show up with THE SAME damaged items, and still missing some pieces. This is completely ridiculous that I am even having to deal with this.

I couldn’t be more pleased with the sales associate that helped us chose the right sectional and kitchen table/chairs. Kat Kremer went above and beyond helping me and my husband. Thanks again Kat for all your help!!

Nothing in stock you have to wait for delivery and assembly by them and of course you have to paid for this services, totally ridiculous.

Horrible customer service. We've been waiting on furniture for 6+ months and every time I get an update, I am told different dates and that different pieces aren't available for delivery. At least 2 delivery dates were botched and the 1 delivery that arrived had missing parts/pieces which have YET to be corrected. The store never answers the phone. Now I've received an incorrect statement asking me to pay for more than what furniture I've received. I drove to the store from out of town and was immediately dismissed, even the manager Sean saying he "couldn't" help me. Yes I said 1 curse word and shouldn't have, but then he started threatening to call the police.

Matt Hussey, Associate Sales Manager, assisted us with our selection of a new mattress. He offered insights and was instrumental in our final selection. I dreaded the whole process of selecting a new mattress and delayed going shopping for a mattress until it was beyond necessary. Matt made that process very easy. I wish I had visited Ashley 2 years ago.

Received Great customer service from Kat Kremer. Walked in she helped me right away told her what I was looking for and she took me right to exactly what I had in mind . And worked with me to get my payment in my price range. If anyone is ever in the bowling green store hit Kat up u won’t be disappointed thank u Kat for being great at what u do.

DON'T EXPECT FURNITURE TO ARRIVE! I purchased an entertainment table for my 4K TV in December 2020 and am still waiting for it to arrive.

I wish there were a negative stars option. We have had a negative experience from the start. While looking around the store, we overheard the manager arguing with a customer and the customer was very upset. The manager literally said to the customer, “I don’t care what you think. I don’t care if you shop here.” He didn’t even get up out of his chair to talk to him. I mean ok, but what kind of customer service is that. Despite that, I still decided to buy from them. I should have double checked before the transaction was complete but I didn’t and they overcharged me. The salesperson didn’t bother to look at the ticket. So I initiated a return for the difference. The whole time it seems like they were trying to beat the system someway so they didn’t get in trouble. One even told me to walk in a different door when I came back so I wouldn’t hurt their numbers. They cares nothing about my business when I told them no on their warranties on warranties. They said I’d get my return in 10 business days. I still have not. They also stated that I would get the bed within the month because it was in stock. Well that was a lie too. So finally, today they deliver it, and not all the parts were with it. They do not take any responsibility for their failings or care about their customers in the least bit. I will never buy from them or encourage anyone else to either.

WILL NOT BUY FROM HERE. My wife calls the store during the middle of the day while I am working with the intention of purchasing a chair for a living room. All she asked the store was that they assist in loading the chair in her SUV, mind you she is 6 months pregnant. The store stated they don't do that and she could purchase the chair but it was on her to figure out how to get it out the store. Well, now I am not buying the chair from their and will purposely go to a competitor. They have every right to refuse to assist. However, I reward good customer service over best value and will be taking my business elsewhere.