Ashley Store | Bowling Green, KY 42104

Ashley furniture is beyond amazing. The staff were very friendly, but not too invasive. Bradly was such an awesome salesman! He went above and beyond to assist me with choosing the right furniture option for me. They had a good selection of furniture, and honestly I was overwhelmed with the pricing and quality. In addition, they offer an array of financing opportunities to fit your budget. I’d highly recommend them!!

Great service. We loved our salesperson. Very patient and kind

Had exactly what I was looking for and the woman who helped us was very professional and helpful 5 stars for service for sure

We want to thank Maria Harris (salesperson) for reading our review and responding to us. As soon as she saw we had issues with customer service, she and her manager personally came to our house to make it right. Can’t say enough good things about her and her manager. Word of advice, choose 5 on the menu should you have an issue with an order, even though 5 is to place a new order and not to address issues with existing order. This will put you through to the store and hopefully your sales person. Customer service call center is a disaster for this store and should be reorganized with a new mission statement asap. Horrible response and treatment of customers. The people there absolutely do not care how hard the store worked to get the sale or if you are satisfied with your purchase.

Very nice working with them, very good experience, our salesman Braden was awesome!!

Very pleasant experience! We hadn't been there for quite awhile. Different store manager and whom I will say is doing a fine job! Terrance was a good salesman. Just right, not pushy. We will definitely be back!!

Bradley was the perfect associate during our visit. He was very informative and helpful without being pushy. He made our buying experience very pleasant. Highly recommend. Everyone we dealt with was very friendly and helpful.

We actually went to 2 other furniture stores after leaving but came back to Ashley and asked specifically for salesman Brad Greenwell. Brad was very personable and helped us price match our selections. Very good and will buy from this store and this person again.

WARNING WARNING!!! DISHONEST SALES PEOPLE!!!!!! DONT TRUST THEM!!! Just left their store. Thought I was going to buy from here because they had the best deal. When I went back in for a quote another guy told me the truth and I learned my sales guy was lying to me the entire time. He was dishonest with me. Sealy was running a sale -$300 off the mattress and another +$300 for an instant gift the sales guy lied to me and told me about the mattress price only. He was trying to hide the +$300 instant gift. Luckily when I was at the checkout another sales guy I went to school with told me the truth about everything. For this reason we left. I’ve heard rumors that they are not an honest place and now I found out first hand why people say bad things about them. We will not be going back and doing business with a shady place like this. We will buy our mattress from mattress firm. They are honest there

I walked into the Bowling Green, Ky store knowing what I wanted as I had seen it on Ashley’s website. Cyndi Kepley helped me identify the set on the floor and helped me with the purchase. Cyndi was super sweet and professional. She was a huge help. Thank you so much!

Terrance and Bailey were amazing! I had so many questions and a budget, but they still worked with me! They deserve a raise, thanks yall!

We just purchased a new home and were looking for a new couch and bedroom furniture. Bailey helped us find the perfect pieces and accessories. She was informative, helpful and efficient.

Salesman very helpful and answered all my questions. Even gave me 50 percent off an item instead of 30 percent.

Everyone that helped was awesome. Didn’t rush didn’t care to answer all our questions worked very, very hard to give us the best deal.

We appreciate the great customer service we received from Braden Worthington at Ashley Furniture in Bowling Green, KY. He was very knowledgeable with every question we asked!

we were met immediately, taken right to what we wanted. Excellent service 👏 was the fastest, smoothest furniture purchase we have made in years.. Thanks Ashley!!!

Very satisfied with our purchase today 8/3/24 Brad did amazing. He was nice and patient and explained everything. Go see Brad he will take care of you….

We have always had fast, courteous, and friendly service whenever we’ve been to Ashley. We ordered a bunch of furniture about three years ago and had no problem at all with delivery or set up or anything. And the furniture came in perfect we just went yesterday and we needed a mattress and the gentleman worked with us for about two hours figuring out what we wanted, how much we wanted to spend and we ended up leaving with three pillows that we had been looking for, but didn’t know we wanted if you know what I mean. LOL! He is even keeping a wishlist for us for things I want to get in the future, but did not want to get today. We were very very happy with the overall experience and what I like about their sales people is it it’s not a hard Cell they want to know what you need and they try to accommodate you!! we met the manager and he was super nice and informative about a lot of things. Braden was the salesman we worked with.

Great place to buy furniture! Ashley is the best and Cyndi was very helpful with my pick!

Outstanding customer service!

Bailey killed it! She helped my wife and I find the perfect nightstands for our new home. We will for sure be coming back to see Bailey for any of our furniture needs!

Terrance was super friendly and helpful. Although Ashley didn’t have the color selection I was looking for, they got super close. I was able to build and order this modular sectional to fit perfectly in my living room. I’m excited to experience the “white glove” delivery. Reasonable prices too.

Worst customer service ever, save yourself the aggravation and shop somewhere else. I have a defective 4k+ couch that has flat cushions and mutilated in a failed repair. It is 2 months old, problem occurred immediately and they refuse to make it right or even allow me to talk to a real person.

Local team was fantastic to work with.

Good experience & lots of good choices. Maria & Jay were very helpful in my selections. Great quality pieces @ reasonable prices. Six months same as cash payment plan was nice👍

Excellent experience. Braden was so very helpful and knowledgeable when it came to my daughter picking out her new furniture. We will definitely be back!!!!!

Brad Greenwell was the best to work with! He ensured us all pieces of our sectional and ottoman would arrive on a certain date, and they did. He wasn’t pushy, but extremely helpful. Brad answered every question we had. With his expertise and kindness he was able to restore our relationship with Ashley Furniture! Thanks again, Brad!

Jay Oaks was my salesman. For 2 days he was awesome! Very friendly and no pressure at all. When I was ready to put my purchase together, he was very accommodating.

Very helpful and treated me very good!! Helped me get the product I wanted in a price we could agree on Yes I would recommend

Great people and very easy to deal with bought a couch and love seat 8 years ago and bought another today!!

Loved working with Brad to find couches we could afford and set up with financing. He was patient, answered any question…even if I had 25 of them!

The sales person for our purchase was very helpful and not pushy at all She made our experience very pleasant We appreciated her professionalism

Brad was a great rep, he took his time allowed us to look and went over all of our option when making our purchase. They make you feel right at home.

Braden Worthington was really nice and helped us with everything plus we appreciate him for showing us their newest mattress they have at the store. Will be happy to recommend him to our friends and family whenever they’re looking for some furniture stuff and of course the Ashley furniture as well.

We had excellent help while looking for a couch to fit my new apartment! The process was very easy when checking out and I can’t wait to move my new couch into my new place!

Ashley furniture customer services has never failed me. They have patience with you and very helpful with your decision-making. I love this business and will always shop here for my quality furniture and accessories. I have to shout out Braden because you are awesome! Thank you!

Cyndi Kepley was a great sales professional. She helped us find the best price for our furniture needs! I highly recommend her.

I like this place alot and the guy is very patient with us. 100% recommended.

Just ordered this bad boi with the assistance of Jay Oaks. 10/10 will come here again for all of my furniture needs (as always). The manager and Jay were humorous and helped lighten the mood on our decision.

Purchased two accent chairs by phone calls, email & text messages. Excellent service from a store an hour and a half from my home.

Jay Oaks is so very helpful when I went looking for my new bed. He was patient when exploring my mattress options and he helped me find the perfect combination of style and support. I will have lots of good nights of sleep instead of turning like a rotisserie chicken 🤣🤣. Thank you so much Jay.

Cyndi was very helpful and knowlegable with helping my mom out with her bedroom furniture. Professional and no pressure atmosphere

Brad had me set up for financing within minutes so I could make my purchase. While this is a show room, I was thankful the pillows I wanted were stocked on the floor and was able to purchase and take them home the same day. Haven’t slept this well in months! Thanks to his knowledge on the pillows and being able to test them on their show beds, I was able to see the pillow I originally intended on purchasing was not the right one for me and went with a different one. Thanks Brad!

Braden was great! Super knowledgeable and helpful. I will definitely be coming back.

The manager was a very nice man my husband was complaining he couldn’t keep up with me so the manager blew up a balloon and gave it to me so funny! Cyndi was very helpful in trying to match my furniture for me so was greatly appreciated! Had a fun day picking out furniture

Very patient,knowledgeable and kind. Highly recommend.

I had a great experience at Ashley Furniture shopping for a king size bed and mattress. Maria helped me throughout the whole process and was extremely knowledgeable, professional, and patient. They have a sales rep who focuses on mattresses, and he was extremely helpful, too. I was pleased with the selection and quality of the furniture and mattresses.

Johnny was awesome to work with. He took care of everything that I asked for.. great work!!!

The girl - Bailey Clarke , who helped with all information I needed she is so friendly and very professional and able to help me with everything , answering my questions also. Thank you 😊

I was very happy and satisfied with the salesman and the service

Stopped in to look at some living room furniture, was greeted by an associate and asked if we needed help, we were just there to look. Did not feel any pressure as we were looking around, then once we found a potential living room set, Jaret was very helpful and went above and beyond to answer any questions about the sectional and how it may look it our living room etc. so we end up purchasing a set. would definitely recommend going there even if you’re just looking around, they’re friendly folks and have good quality stuff.

Bailey Clarke was so very friendly and very helpful. I would highly recommend if u go in to Ashley furniture in bowling green see her..

Ordered a Kitchen Table and 6 chairs from the BG store. When it was delivered and installed, the installer (which I was charged an extra fee for setting up) quickly put everything together and promptly left. Once they were gone I noticed all of the chairs we not leveled. Tried leveling myself, without success. Notified Customer Service that day, which they responded with written instructions on leveling. I replied that I didn't pay extra for myself to fix what they were supposed to do. After several back and forth messages they stopped reaponding. Terrible service, go elsewhere like Thorntons or Marlins furniture. Their service is top notch.

Very friendly and helpful

Johnny Holder was great to work with he wasn't pushing and didn't try to rush us he showed my wife and I a lot of different couches and living room sets. We finally decided on a powered couch. We were in there over and hour right up to closing.

I'm not really someone who writes reviews but after Lazy Boy Furniture changed their pricing on what we wanted by alot we decided to stop into Ashley Home Store on Scottsville Rd in Bowling Green, KY to see if there was anything we liked. What transpired was so awesome it deserves my time to do a review. I cannot rave enough about the most AMAZING Sales Professional, Igor Budyshev, who not only helped us find something we liked but it was even better than the set we picked at Lazy Boy and the price was better too not to mention a delivery date that was only a few days from when we purchased it. A few days later we had an extremely unfortunate situation happen with Sleep Number that left us needing a bed ASAP. We called Igor who offered to stay later if we needed him to so right down to Ashley Furniture we went. Not only did Igor help us but his Manager was also a sweetheart as well. We picked a bed that will help us both sleep better and it was delivered three days later. Our experience with everyone at Ashley Furniture from Igor to his Manager to the Customer Service team verifying delivery to the Delivery guys themselves absolute professionalism across the board. We absolutely love our new furniture and bed and will make Ashley our go too for all our furniture needs.

We bought a new home in December 2022. We went to Ashley to buy furniture for our new home. We still haven’t gotten all of the furniture yet. They have been to our house seven times, and they still have not replaced, repaired, or delivered the correct pieces of furniture. They brought furniture to our house broken, they brought furniture to our house damaged, they brought furniture to our house that was the incorrect order. It has been over a year and a half, and we have still not had satisfaction. I will never buy from Ashley furniture again. I would advise everyone to have second thoughts about having to deal with Ashley furniture, delivery, and warehouse delivery services.

We enjoyed our experience at Ashley furniture. I called and talked to Terrence a few days ago, asked him about the inventory of a product I seen on the web-site. He told me the inventory and the due date of delivery, now I just have to wait. He was great and very helpful. I will add photos later.😊😊

We had the most enjoyable expedience with Igor Budyshev at the Bowling Green Kentucky location, when we stopped in to get a new bedroom suite. Igor has such a unique combination of product knowledge, social interaction skills, and overall professionalism. We hope Ashley’s consider Igor a prize asset because as customers we surely did. We hope Igor is recognized for his outstanding qualities and ability. His willingness to go above and beyond was definitely noticed. We hope everyone has the opportunity to have such a positive experience that we had 3/30/24.

I found the furniture I wanted at Ashley online. I went to their store in Bowling Green and was able to get everything I wanted. I have to wait until the first of June to get it, but it will be worth the wait. The staff was super helpful and very pleasant. The sales lady explained the terms to me, and I got most of it. Now I just have to wait.

Very helpful employees and manager ! The worker in the back during pick- up was very helpful and very informative!

Jay was a ton of help helping us find what we wanted!

Jay was wonderful to work with. Took his time with us and was very thorough. Super experience. They have a customer for life!!

Great people to work with. Very knowledgeable! Highly recommend!

I recently purchased a bed. The day of the sale everything was pleasant. I was notified 5 different times of a delivery change. When I reached out to the store for assistance because I had arranged for my bed to be removed prior to the first delivery date I was told they would get back to me to see if anything could be done. I never heard back from anyone. I called in multiple times and was on hold for over 30 minutes. They had no resolution and completely ghosted me.

Needed some new living room furniture and was successful here!! The salesman, Johnny Holder, was great and worked with us and our needs, was very knowledgeable, and friendly, but not pushy!! 10/10 highly recommend asking for him when you go in. We love our new furniture!! Also, shout out to the delivery team, they were amazing!

The guy who helped us was awesome.

Large selection of furniture. Staff is knowledgeable, friendly and professional. Easy to deal with. Only downside is the mandatory delivery cost.

We had a great experience. Igor did everything to answer questions, get my chair ordered and was clear for my understanding of delivery etc. thank you.

The worst store experience. The manager is worse human ever. They don't ever purchase third party guarantee. It is a scam.

Jay Oaks was good to work with while making the purchase. Just got our sectional sofa delivered. We really like it. Time will tell how well it holds up. Hopefully for many years!

Don’t just walk away from this place, run from it. We were promised furniture would be delivered in two weeks. It didn’t show. No call or heads up. Cannot call their store directly, have to go through a call center. The call center could not provide info but promised to escalate and have someone else call. Never received a call back. Long story short, I feel like we were promised a delivery date that could not be done by company just to get us to buy. Zero service afterwards. I did speak with the sales rep and he promised to call back same day, that never happened. I am not sure how these people stay in business.

Nice selection and very helpful staff made our purchase easy.

Great customer service and product knowledge!!

Igor done a great job with us

I have been to this Ashley store multiple times because I have been an Ashley customer for over 10 years. Till recently the service was so bad we did not want to return. One day I decided to go in looking for specific mirrors and had THE BEST CUSTOMER SERVICE I’VE EVER HAD anywhere from JOHN. He went above and beyond and restored my faith in there still being good out there. I bought several things and have been back to buy more since then. RODNEY was also fantastic!!!!! Thank you!!!!!

Dishonest and deceitful sales representatives and managers. Buyer beware!

Maria took my phone call - very welcoming - John greeted us and started our experience - Maria finished us up with introducing us to all of our pieces. Professional - Talented folks here at Ashley in Bowling Green KY

Helpful and friendly staff, helped us find exactly what we were looking for and made our little one feel welcome in the shopping process.

Johnny was great! Very kind and helpful.

Maria at Ashley Furniture was so helpful! She answered all my questions politely and professionally. After looking at so many furniture stores in Bowling Green, I found exactly what I wanted at Ashley Furniture. Thank you, Maria, for making it so easy!

It was wonderful and customer service was great.

Chase was awesome and I'm very pleased with his service and personal kindness he presents to his customers. Hope the furniture is as well as he was

Terrance was super helpful and very patient as I went back and fourth of what I wanted. I couldn’t have ask for a better sales rep to assist me!

Terrance was very helpful and kind…we even went back and bought another piece. Thank you Terrance!!

I'd give a zero if available. Thiefs!!! LIARS!! Incompetents.You owe me $600.

We found something on the Ashley website and Chase was happy to order it for us and have it delivered and assembled. We have seen identical items at other furniture stores and Ashley’s prices are always lower. 🥰

Less than was expected, poor quality, poorly assembled. Delivered with damage to table and one chair, driver delivery person shady, did not want to take pics of damaged products for his Companys records. Company is shady would not resolve issue, no responsible person to resolve issue, they use shell game, send you to another phone number to text or chat on chat line with excuses, that need more pics of damage, no warranty, no return, no refund, ask if we would take a discount and forget it. Then the next phone line asks for same pics. That has been given to 3 others on phone text SCAM They want you to give up and forget it.

Great service and professional advise to help us make our selection. The staff is very knowledgeable of their products and they pass that on to the customer.

I have now purchased 2 pieces of furniture on different occasions. Staff is always friendly and willing to help. Also, delivery drivers are very prompt and considerate.

Great customer service

We are so thrilled to have worked with Terrance Houston at Ashley Furniture to purchase a new sectional and ottoman for our living room! His professionalism and dedication to getting it right the first time is truly outstanding. Bonus points, our new furniture will be delivered in five days from the date of purchase! Thank you to Terrance, and everyone on the Ashley sales team, who helped make this purchase an absolute breeze!

Bailey was very helpful on the phone

Johnny took really good care of us, got the furniture we needed at a fair price.

Chase really went the extra mile to make sure we found the right mattress. Definitely will do business again.

Sectional shopping was never so easy! Bailey was GREAT and we appreciated her help and expertise at all points in the furniture buying process. Ask for Bailey! She won’t steer you wrong!

We went looking to purchase. No one waited on us, but I hope the associate working there got his trip booked and he enjoys it.

Very professional and knowledgeable. Both Bailey Clark, Home Furnishing Professional, and Chase Hoffman, sleep/mattress professional went above and beyond helping us get some financial mistakes corrected and solving our issues. Their experience was invaluable. We will be back for our future furniture needs. Thank you again Chase and Bailey, and the Ashley Professionals. Nick & Liz Joest

Beware Do Not Buy from them - Worst experience I have ever had with a furniture and delivery company. It was a great experience when we purchased but after that it went down hill. The wrong coffee table was delivered and the manager wanted us to bring it back. Then they offered to pick up but never showed up after multiple texts and calls. Finally a week latter I called and complained again and someone picked it up. Delivery drivers brought furniture in the rain and a tornado warning. We told them to not bring it in yet and hold off until the storm passed. They informed us that the manager said we either take it now or reschedule. (They have as much concern for their employees as they do for their customers). We had to help bring in the furniture and wipe all the furniture off. Their drill didn’t work and had to borrow a screwdriver. My husband had to put the table together himself (even though we paid for the white glove delivery). One of the delivery guys was on his phone while my husband was putting the table together. When the correct coffee table was delivered a week latter, again their drill didn’t work and asked to borrow a screwdriver. The guy even asked if he could keep the screwdriver for his next delivery. Unbelievable experience. We paid a lot of money for delivery. After multiple messages, emails, and phone calls I have yet had anyone reach out to me. They do not care about their customers. I definitely will not be back.

Igor was very informative. Staff was excellent.

Johnny and Igor made my shopping experience so easy! They answered all my questions and helped me make decisions without pressuring me. Aaron rounded out my sales team helping to make financing my purchase a breeze. I highly recommend Ashley Homestore in Bowling Green, KY

Chase & Johnny were professional and knowledgeable. They made our experience very comfortable and pleasurable. We will CONTINUE to support Ashley’s furniture.

Love the furniture and Jay, the sales representative, was very helpful, respectful and knows his inventory well. I was very disappointed with the service for end tables that needed repair several months ago for an earlier purchase, but the furniture is well made and reasonably priced.

We had a wonderful experience. Bailey was very knowledgeable and helped us find the perfect pieces for our new home.

One of the helpers Maria Harris was very helpful in helping me, and my family buy a nice sofa, with her well respectful manner, she made everything else better for me and my family without any complications.

Amazing service! Maria was so helpful and seemed to really enjoy her job! Opening a salon I needed some decorating advice and she was able to paint the picture In my head and now my space is beautiful.

We had a great experience at Ashley Furniture in Bowling Green. We worked with Jay and he was extremely helpful and informative. Highly recommend!

Amazing and fits perfectly like how I wanted it!

Courtesy and helpful

Awesome service from Jay in the store to the delivery. Thanks

Very friendly team and qualified service! I buy all my furniture from them👍

Will NEVER step foot in that store EVER AGAIN!!! We went in to look at Recliners and 3 sales people INSISTED on trying to sell us a bed! They LITERALLY WOULDN'T LEAVE US ALONE!!! It was PATHETIC!! The first salesperson gave us a flyer and told us that nobody should bother us since we had that flyer in our hand, and next thing you know, we were SWARMED!! We couldn't even consintrate on looking at Recliners because they wouldn't SHUT UP about beds!!! They just kept HARRASSING us. Needless to say, we LEFT!

We really loved Igor Budyshev. He made us feel so welcome but gave us space and time to look. He is a great salesman!

Very easy transition thanks to Johnny.

Johnny and the entire staff are great

Jaela was great to work with. We told her what we were in search of, she showed us what was available, no pressure, she even moved some tables around to see if they were the look we wanted. If you are in need of furniture I highly recommend Jaela and Ashley Furniture.

I only picked 1 star because I couldn't pick zero. Very dishonest store in Bowling Green, KY and are not willing to work with customers at all. We ordered two credenza's that we were told would be fully assembled when delivered by salesman Johnny. They arrived unassembled and in a box. When we called the store they said oh no they only come assembled if you paid the extra fee. We tried to return the un-opened boxes for at least store credit and the cowards kept pushing us to the 800 number and the 800 number told us to contact the store. The 800 number contacted the store for us and received the response that all sales are final which after calling them multiple times they didn't have the nerve to tell us that on the phone. I would literally buy furniture from any other store. Beware! They will tell you anything to make a sale.

We are a young family and are quickly adapting to a new home. Ashley furniture in Bowling Green was an amazing experience. They hear their customers and back their brand. We will be returning to look again because of the awesome help we received from their associates and manager. Super thankful!

Very good people. Did not act like salesmen. Asked us what we liked and showed us what direction to go to and when we found what we liked they told us all the details and did not push us at all into any extras like warranties, etc. we decided our delivery date. Last time we went furniture shopping is was like buying a car and this experience was a breeze. Thanks you to the 2 sales people that were involved. Woods and Oaks.

They had the perfect bedroom set for my granddaughter! Very professional salesman Jay!

If I could give 0 stars I would!! Will not be going back to purchase anything from Ashley’s again! Was never told about the Protection plan/warranty. Go up to front to go over the items purchased. At the bottom of page she said just sign that I agree to these items. Im looking and see $999.99 I say what’s this? Their reply was protection plan. I said no I don’t what that! I was never asked do I want that. He just included it in my totals when he was going over everything. How do you add 1k to someone’s order without -asking them? NEVER WILL PURCHASE FROM THEM AGAIN. TOTAL DISHONEST PRACTICES!!

Jay was friendly and helpful. We appreciated him taking the time to help us with our purchases

So perfect! As we looped it around the store a thousand times finding the perfect couch. Jay and Aaron helped us with any and all questions! They made adding extra sections to the couch easy and were a great help!

Great selection on Furniture and the staff was very friendly! John was excellent as well as the others two gentleman that helped us!

I have no words that can explain the wonderful and great and enjoyable time I had at Ashley furniture not only selecting good products, but had the best with two of the greatest sales people I have ever met in the furniture store and I’m glad I went in there and shopped in and bought what I came in. Therefore it was a great day.thanks to Johnny holder hard work kindness and great personality and knowledge is what sealed the deal. Also Igor Budyshev was a great addition to the store he made our day an enormous pleasure. Good job Ashley furniture for hiring them.

Marie was an amazing help and we left happy and with just what we were looking for!! Thank you and go check her out!

Aaron and Igor were knowledgeable, professional and friendly. Will shop Ashley for all future furnishings. Great team!

Thought Chase was very helpful! Guided me into the right area and showed me relevant furniture and helped me put together a great little setup quickly. Also, never pushed me or tried to convince me of a better option or choice, simply showed me some options and waited for a decision or feedback. Was a pleasure to work with.

John provided excellent customer service.

We were helped immensely at our location and had a great and helpful team that guided us through our experience, will recommend to others and will repeat shop at this location.

Everyone was so helpful. Doing all they could to make buying our recliner convenient. We worked with Johnny and Kayla. They were both great! Answered all of our questions. Highly recommend

The workers are so helpful and they get to know you and understand the difference between your wants and needs ! Chase was such a great help and we really enjoyed meeting and picking out the perfect furniture for us!! We gladly appreciate it !!

Nice and easy shopping and great service as well!

Ashley Furniture had the best Labor Day sale ever. We bought 3 bedroom sets, a mattress set, dining room set and a credenza. Saved a lot of money with the sale. Bailey was so patient with us and so helpful. Thank you Ashley Furniture. Can’t wait for the delivery. ❤️

We moved from Nashville to KY and needed a living room set,tv console, and other items. We were so pleased at how friendly the staff were and helped us mix and match. No pressure and never tried to convince us to buy certain pieces. They even moved furniture into different natural light up front so we could see the color it would show mostly in our home. Chase and Maria are great employees who went above and beyond. Thank you.

Excellent choice of furniture and great quality. Wonderful customer service. Jay was fantastic. Look him up at Ashley Furniture in Bowling Green KY.

Sales person, Jay, was very helpful

Chase and Igor are great salesman. Got us hooked up!

Couch buying made easy! Igor made such an impression with salesmanship and professionalism at the store, and allowed us to sit on the couch for almost an hour to make sure it would be ok with my back issues. Worked with us to get a deal that felt like we were both winning. The Tanavi is everything we wanted in a couch, comfy but sturdy, and the right shape. Delivery and set up went smooth as promised. We are very happy! Thank you Igor, Aaron and Ashley Furniture 🥰

Maria was our sales assistant and she was great. Not pushy gave time to look around until we decided on what we wanted.

My husband and I purchased a sofa and recliner from the Bowling Green, KY store. Our service received was beyond amazing! Igor Budyshev was extremely knowledgeable and helpful! We never felt any pressure to purchase. Thank you for such a pleasurable experience.

Bailey did so well helping me! She spent over 2 hours going through options. Thankful!

The delivery guys were very professional. Arrived on time and set me up. I had one issue and they handled it immediately.

We found a couch here we really liked and they were even able to price match a cheaper price online. My only complaint was the shipping cost, we were quoted three different prices and of course each one was more than the last. We didn’t see the final shipping number until the paperwork was already filled out. That left us a bit frustrated but still overall mostly positive experience.

Very friendly. Knew their selection. Gave a discount without asking.

Great customer service. Very personable and friendly. Found exactly what we wanted and was much more affordable than expected.

Ashley's Home store is always known for their best materials in making your Home look beautiful and for Bowling Green Branch it was Ms. Bailey who helped us in picking out right things from the busy store. Thank you.

I had an issue with the Ashley Furniture in Louisville off of Bluegrass Parkway. A delivery date was scheduled but the salesperson Sherri input the incorrect telephone number in the system and I lost my delivery date! Aaron at Bowling Green came to the rescue. Although, I am not getting my delivery when needed he made sure my concerns were addressed and made me feel better about ever making another purchase from Ashley. I would RECOMMEND the Bowling Green location but I would never purchase ANYTHING from the Louisville Bluegrass Location. The south end location was helpful in providing GREAT customer service. Aaron made sure that although I didn’t purchase from his store he made sure that I was headed in the right direction!! After expressing my concern that I didn’t feel the assistant manager was concerned about my issue I was instructed that I could leave store because she was trying to help me although she was not the one who made the error! The biggest problem for me was the salesperson not taking responsibility for her screw up and her trying to make it my fault. I returned the item and purchased it elsewhere. I did not get my delivery date but I finished my experience feeling valued as a customer! Thanks Aaron & Aaron!

Igor was very helpful and knowledgeable. Very quick and easy process. Would recommend this store and him to anyone.

Bailey was so awesome! ☺️

Excellent service. Quality merchandise. Chase was our salesman he explained everything inspected everything and set us up for delivery. Chase did an excellent job.

Recently bought a sectional from them and they were very patient with the delivery time! When delivered they were very nice and caring!

Bailey and chase were amazing! Great place and will definitely be back!!

The team at Ashley Homestore in Bowling Green KY were great. They were very helpful and friendly. I would highly recommend. Ask for Igor, he will help you decide on what works for your needs 😊

Chase is the best. I've never had a better experience buying furniture. I'll tell everyone I know about Ashley store, and they'll have to insist on Chase. You rock!!! Thanks from Jack and Diane.

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Friendly helpful and quality

The salesperson was helpful but not pushy. She let me browse without following me around. When I had questions she answered them and when I made my purchase she was knowledgeable and efficient.

I chose Ashley Furniture for Quality Furnishings . Maria my salesperson was very knowledgeable , polite & helpful with all needs & questions. I will continue to use Ashley's & recommend them to my family & friends.

5 starts for Igor who helped us. Great customer service!

Friendly staff and great sales items.

I love Ashley homestore, I can spend hours inside this store. Everyone is awesome and helpful Jay, Bailey, Aaron especially Chase, he was so helpful and patience with my mother and I today. If you ever in bowling green Kentucky, and need help with making your house a home; definitely go to Ashley homestore you will not be disappointed I promise.

Their staff was very easy to work with and very kind.

Terrible workmanship. They sent their staff at my place and the work wasn't done well. Please stay away from this store.

Kayla and Igor made our experience a delight. We went in just browsing and left extremely happy with our purchase. My husband and I were impressed by the professionalism and patience that they had with us. We were indecisive, and they were very helpful with us through that process. I would highly recommend this team! A great BIG thank you!!! We are excited to get our purchase delivered! 😀 #happycustomer

Chase did a great job and gave us exceptional customer service

Igor in Bowling Green, Kentucky was fantastic! He made buying furniture such a great experience! Thank you!!

Had a great experience buy a new bed at Ashley! My salesman Jay Oaks was great and very knowable o the mattress.

Jay Oaks was very helpful and knowable about my purchase! Will be buying from him again

Worst store ever. I will never be shopping from any Ashley Furniture store ever again. Ordered something in April and there has been no update or email notifying me that anything has been processed- it is the middle of June now. When calling customer service they keep saying their "system is down" and are not able to track or see my order and aren't sure when the system will be up again. This store has given me the worst headaches every time I have gone in and I am done buying from them. I HIGHLY suggest NOT buying here as you will never get your item and will deal with the worst service.

Very friendly and helpful staff! Great pricing and beautiful furniture!

Maria did a great job of helping us find what we needed.

Great customer service and they’re willing to work with you. 10/10

Great Customer Service!!! In June of 2022 I purchased an L shaped sofa and matching armless chair. Unfortunately the seams did not hold and ripped, causing surrounding material to shred. I filed a claim using the manufacturer's warranty with the Ashley Service Team. I had an immediate response, submitted photos and was given a full refund as a credit to pick out a new sofa and chair. A big thank you to Chase Hofmann who recognized me 11 months later when I walked into Ashley and assisted me again with my a new purchase. Also, thank you to Jailisa Jones with the Ashley Service Team who processed my claim. Suzanne K

Our salesman Chase was great as always, he is very helpful and knowledgeable. Thanks again Chase!

Bailey did an awesome job helping us.l!

Matt helped us fast & practiced empathy with our finances. Would recommend and will go back.

What a great experience very helpful and patient staff thanks for all your help

Great experience with our salesman Branden.

My wife and I had a great experience, Chase Hofmann treated us very well and is a great salesman. Thank you Chase for making our shopping experience a great one.

Great customer service!

Amazing service. Never in my life have I had great service as I did from the employees at Ashley. Branden P.

I was given great service what I was needing got taken care of fast and made me feel better about my situation.

Ashley's store is an awesome experience every time i visit they are very helpful with my purchases

I worked with Jay Oaks at the Ashley Furniture in Bowling Green and I have to say he was awesome didn’t pressure for a sale . I went in with a budget and he was very understanding and helpful with us. The other staff was also very curtsy and very nice.

The sales associate Jay Oaks was very helpful and professional and respected the budget I had set.

The associates were very helpful and kind

Friendly service great styles to choose from little pricy but worth it to have a extremely long warranty on your furniture plus good deals around the holidays.

Igor made the stressful decisions so easy. He was very knowledgeable on the sleep systems! As well as the furniture; in our case the sectional! Super down to earth & easy going! Very personable! Highly recommend going to him for any of your home furniture needs! 🙌🏼

Igor did a great job taking car of us while buying our first Tempur-Pedic bed. He was helpful and informative.

Well, well, well, let me tell you folks, I had the pleasure of meeting Branden and the entire staff, and boy oh boy, they were a hoot and a half! First off, let me start with the customer service. These guys and gals know how to treat a customer like a king or queen, or whatever royalty you identify as. They were attentive, responsive, and went above and beyond to make sure my experience was top-notch. And don't even get me started on their product knowledge! These folks could write a book on the ins and outs of their products. They knew everything from the color of the stitching to the thread count. I was blown away by their expertise. Now, let's talk about the fun environment. I felt like I was at a party, and everyone was invited! There were high-fives, fist bumps, and even some dance moves thrown in for good measure. It was like going to a sales rep's house party, but without the awkward small talk with their weird cousin. Overall, I had a blast with Branden and the gang. If you're in the market for some quality customer service, product knowledge, and a good time, look no further than these guys and gals. They'll make you feel like a million bucks, and you might even learn a thing or two!

Well, well, well, let me tell you folks, I had the pleasure of meeting Branden and the entire staff, and boy oh boy, they were a hoot and a half! First off, let me start with the customer service. These guys and gals know how to treat a customer like a king or queen, or whatever royalty you identify as. They were attentive, responsive, and went above and beyond to make sure my experience was top-notch. And don't even get me started on their product knowledge! These folks could write a book on the ins and outs of their products. They knew everything from the color of the stitching to the thread count. I was blown away by their expertise. Now, let's talk about the fun environment. I felt like I was at a party, and everyone was invited! There were high-fives, fist bumps, and even some dance moves thrown in for good measure. It was like going to a sales rep's house party, but without the awkward small talk with their weird cousin. Overall, I had a blast with Branden and the gang. If you're in the market for some quality customer service, product knowledge, and a good time, look no further than these guys and gals. They'll make you feel like a million bucks, and you might even learn a thing or two!

Greet customer service with Maria Harris. All questions answered thoroughly. Thoughtful suggestions and timely responses. Would recommend. Brandon and Aaron were helpful, too. Thank you to all.

We made a return trip to Ashley Store and met with Bailey for a second time in several days. She worked very hard to find a table that would fit in our small dinette. We had visited several furniture stores in BG and returned to see Bailey at Ashley. The store has much to choose from and nicely spaced to view their stock. .

Quality has gone down on workmanship, and then the company wants to charge to restock or cancel order

Thay help with what ever u need

Helped my wife 100% on our purchase! Would recommend 10/10!!! Great place! Friendly service! Hoping the furniture arrives on time! Will keep you guys updated

Chase Hofmann at the Bowling Green, Ky store was fantastic to work with!

I had a very good experience with Ashley. Brandon was very helpful. He wasn’t at all pushy. He answered all my questions without hesitation. The whole process of looking for a living room set and paying for it went extremely quick and smooth.

Nice salesperson. The price difference of instore versus online a bit confusing.

Bought a mattress from there and when it arrived it was not the same mattress. It was hard and stiff and when I called the store to get the right mattress they told me They did send the right mattress and does not do exchanges or returns on clearance items. Would never had bought the mattress if I had known this was not returnable if not the right mattress. I highly recommend going anywhere else to buy furniture so that you do not have to deal with this. branden was the sales person and was not helpful at all once I called saying I wanted to exchange or return the mattress.

Bought a mattress from there and when it arrived it was not the same mattress. It was hard and stiff and when I called the store to get the right mattress they told me They did send the right mattress and does not do exchanges or returns on clearance items. Would never had bought the mattress if I had known this was not returnable if not the right mattress. I highly recommend going anywhere else to buy furniture so that you do not have to deal with this. branden was the sales person and was not helpful at all once I called saying I wanted to exchange or return the mattress.

Bought a mattress from there and when it arrived it was not the same mattress. It was hard and stiff and when I called the store to get the right mattress they told meThey did send the right mattress and does not do exchanges or returns on clearance items. Would never had bought the mattress if I had known this was not returnable if not the right mattress. I highly recommend going anywhere else to buy furniture so that you do not have to deal with this. branden was the sales person and was not helpful at all once I called saying I wanted to exchange or return the mattress.

My sales associate, Brandon knows his job.

Igor helped us with 2 different purchase. He was very professional and patient with us for both of our purchases! Highly recommend him!

Very helpful and explained everything transparent about the process and I’ll definitely refer them and shop with them again in the future

Great experience. Sofa I got today is the best had to make sure I got it. The staff that assisted me was to teir. 10/10 always Ashley's

Great experience. Branden was very helpful.

Picked up some sofa tables today! No hassle, in and out of the store within an hour!

Excellent customer service! Found what we wanted and was out the door in under an hour.

Always a great experience! Maria was awesome!

Great Experience Chase was very helpful and not pushy about a sale he was extremely concerned to our needs for couch purchase very fine job in customer service.

Terrible experience. Only some of the pieces of the bed I ordered were delivered on the date scheduled, but they technicians still partially assembled the bed before telling us it couldn’t be completed. It was not usable in that state. They said that the missing pieces would potentially be delivered that afternoon, but at most 72 hours. It has now been 5 weeks and Ashley furniture has given me several different dates that the missing pieces would be delivered. Most have passed, and now I am being told they will be delivered in 2 more weeks, almost 2 months after the initial delivery. There has been no recourse. I was told that since pieces were left in my house there is nothing else they can do. Will NEVER purchase furniture there again. I only left one start because zero wasn’t an option.

great service. Jay was very helpful and informative. He showed us the sofas we asked about and answered all our questions. We would recommend.

We had a great experience and even went through with purchasing a coffee table and two end tables!

Sales person was pleasant and very helpful and informative.

Igor was awesome! Great experience go and see him with your furniture purchase

Salesman did a great job!

Beautiful store. No pressure and large choices. We had Brandon help us. He was very informative , taking his time with us. We left the store very happy. Igor the manager came over to see if we needed help. Thanks BRANDON… See you again. Jeff and Judy Benson.

DO NOT PURCHASE FROM THE STORE! While the people at the store are nice and polite, the delivery system is broken. Pieces were delivered broken and I had to decline them. I am now being told that there is no documentation of that refusal of damaged furniture (I have photo proof of that refusal), and from the warehouse and customer service end all of my pieces have been delivered.

Great service & very friendly

Ashley Delivery service delivered damaged furniture and damaged my wall. Went to FMO Furniture bought my alashley dining table and Ashley sectional for less.

When ordering a bedroom set we understood the bed was on back order of 2 months. Everything else would arrive on time. Turns out everything ordered came in different times months after we ordered. I would have canceled but it was my daughter’s order for her apartment and she liked the furniture. Anyway Ashley kept delaying delivery every time it was getting close to the delivery date. 8 MONTHS LATER her bed finally arrived. Now let’s see if the discount, they gave me for taking so long in delivery, shows up on the bill. I have a feeling I’ll be back on the phone with costumer service soon

Love the look of our new bedroom suite. Delivery guys were super nice.

I worked with Jay Oaks in the Bowling Green, KY store and he was great. He helped us with all of our questions and was very patient with us while we shopped. He was extremely thorough when explaining things to us and we could not be more grateful for his excellent customer service. If I could give him more stars, I would. Excellent representative!

I TAKE IT BACK. I HAD PREVIOUSLY GIVEN THEM FIVE STARS BACK IN AUGUST 2022. DON'T BUY ANYTHING FROM THEM EXCEPT MAYBE A LAMP AND EVEN THEN THEY PROBABLY WON'T fix it or exchange it. They are ridiculous to work with, but it's not ONLY this particular Ashley's. It's the corporation of Ashley. Their policy: NO REFUNDS or EXCHANGES. We bought a power loveseat recliner. It makes the most ridiculous sound on one of the seats every time it is powered up and down. I wish you could hear it. WE CHALKED IT UP TO THE LEATHER loosening up. I wasn't and had just gotten worse. They have given us the run around for almost two months now. I tried calling the CEO or even the supervisor of the supervisor but the customer service people won't let me talk to them. Next stop, attorney's office.

bought a $1,600 leather electric recliner less than 2 months the seat was broke down took 2 months to get it looked at to repair took another 2 months to get them to send the parts again and they sent the same parts. 2 months later they decided they would send me a new chair. chair was delivered in December here it is March and this chair is broken down I weigh approximately 180 lb the only one sitting in the chair and I'm not home a lot. leather chair and a half $1,600 they are now offering to repair it the new one once again I would not recommend this furniture store their customer service and return policy sucks. spent an hour on hold for a representative used another phone and spent another 40 minutes on it while the other one was on hold waiting for a supervisor. I didn't ask for my money back just an exchange for a different chair this one's beautiful on the outside the inner workings are now popping and grinding. 3 months old..

Chase was awesome to work with. He helped us get our new living room furniture.

Very good experience. All my questions and concerns were answered.

the salesmen Chastain Combs is supper nice and answered all my questions. all the salesmen were supper friendly.

Branden, our salesman, was absolutely amazing. He listened to our wants & needs and found products that fit perfectly in both categories! When we need anything, we’re going to Branden!

Branden and Igor were knowledgeable and helped us throughout the entire process. No sales pressure unlike the other stores we shopped at. Thanks guys!

Igor was awesome. Showed us the options and helped us get what we were looking for.

very helpful and friendly

Vary pleased with our purchase. Igor as very professional and helpful.

Igor and Brandon were very helpful and professional, would highly recommend them if you’re looking for some new furniture. Wonderful people, wonderful store!

Igor was very helpful! He was the best furniture salesman we have ever had. Go see him!

Spectacular service. Prices were a little higher than I liked and not quite as quick of a delivery as I would have hoped for but so far I am completely satisfied with the showroom experience. I hope the delivery and setup goes just as well but we won’t know for until sometime in April.

The staff was very helpful and friendly. We ended up purchasing a sofa, 2 chairs and end tables and a ottoman. Very pleasurable experience.

Chase was a great salesman, no high pressure, great sense of humor. The zero gravity recliner furniture we bought was so comfortable! We had no intention of buying anything, just wanted to look around, but the living room set we bought 3 years ago was just not comfortable.

Knowledgeable Sales staff. Branden was our sales professional. He helped us pick the best deal for what we was looking for. Can’t wait to get our delivery!

They were extremely helpful in helping buying a living room suit

The products look like wood but are crushed paper. Mixture. Had to wait 8months to receive a bedroom set. Within 4 months the bed rail broke. Under warranty and they have to schedule a tech to come and look at the broke piece and say yep it is broke and then send me a bedrail the is already on back order will probably not get it for 9 more months. I will not ever buy their product again.

Staff are very friendly and caring. I like the different styles of furniture they have on the floor. Branden did a great job of helping me with the bedroom suite

Newest update: the manager and staff worked hard yesterday to make the situation right and said the spoke directly with the warehouse and my order was being put on the truck tor delivery today. Well sadly their delivery service (DSG) called me this morning and told me it would be delivered Monday and that had no clue that management spoke with management and assured delivery for today. Tonight will be night 4 with no bed to sleep in. My husband has previously had back surgery last summer and I’m being scheduled for back surgery. Do but trust DSG to deliver as promised. If I were physically able I would go pick it up myself. NOT A HAPPY CAMPER-#campingoutinmyownhome. Update: sadly the delivery process was a cluster- the attempted to deliver just one mattress but not the two bases and second mattress (a split king). We have already had our old bed taken down and the space cleared for an early delivery today. We were then told it would be another 1 1/2 weeks for the remaining parts. We are both disabled (back issues) and now have no place to sleep. I’m working with Dove (manager) and will hopefully come to a satisfactory decision which doesn’t involve us being endless for multiple nights. My husband and I had a wonderful experience purchasing an adjustable bed. We went in with an idea of what we wanted and we were treated wonderfully, shown choices but no “hard sale” which we appreciated. Financing options were great! Thank you Matt!

Easy place to deal with. Christian did great. Very upfront with $ on all options.

Great selection and customer service! Branden was great in helping us decide which living room suite we wanted without any pressure!

Great experience. Chase was very helpful and knowledgeable.

Great selection of furniture. Fair pricing & more than anything they have great knowledgeable customer service. We had a wonderful sales professional named, Igor Budyshev. We look forward to working with him again for any home furnishings we need!

Beautiful furniture and warm friendly service.

Such an AMAZING experience!! Melanie and Christian were bother extremely helpful and made sure that we were taken care of! They were also bother very patient with the fact that we had kids and helped keep them entertained while we took care of business!! We are very excited about our new mattress and can not wait to get it!! Thank you!

The best experience I had.

I had a great experience! Christian and Jay were so helpful and willing to answer any questions or concerns I had. All of our furniture arrived on time and in great shape. I am thankful for such a smooth experience!

I love the item we chose. I am confident it will be a quality product. The associate was very helpful in meeting all the requirements we asked for. Chase was very knowledgeable and not pushy. We did not purchase right away, but went back that evening and he was well prepared for our second visit.

Would give no stars if possible! Ordered a couch from Ashley and delivery time was faster than expected but their delivery team was careless when setting up the couch. Damaged the couch when setting up. So if your furniture gets damaged by the delivery team your local Ashley store where you purchased your furniture can't help you! Really? Now have to deal with someone over the phone to try and resolve your issue. Goodluck with that. Been a few weeks and still haven't seen a technician. I've bought from several different furniture companies over the years and this company by far has been the worst experience i have ever had. Definitely won't be purchasing from them again!!!!!

Delivery people were kind and efficient. The negative part was we asked to have everything delivered at the same time, they showed up with only our sectional and ottoman, our recliner was broken when they took it off they truck, and they did not bring out kitchen table, 6 dining chairs, or our accent cabinet. We got rid of our original furniture since expecting new furniture and now have no table and chairs to eat at. We don’t have a delivery date for the remaining furniture. Very disappointed and it’s an inconvenience every time we order from Ashley.

I had a great experience I loved the quality of the pieces I chose can’t wait to get them 😊

Just in case it didnt post for all to see. This will help your business take action if you want to claim to be the number 1 furniture store. I’m sorry to say this but, I will not be buying furniture again from Ashleys. My furniture was delivered short and damaged. The delivery person said they would tell Ashley the condition of the furniture and that we were missing furniture. When I called Ashley to find out how they would resolved my problem the said that my ticket was closed and completed. It has been two weeks and no one has called me to say how they would resolved my problem. I have probably purchased about 40k in furniture in the past few years. I’m sorry to say but they have lost a good customer. By the way I’m working on getting furniture for two more rooms and a second living room. Can anyone recommend a good furniture store?

Got all the things we needed all in one stop. Sales man was excellent (Christian). Variety was great. Felt good about purchase. We asked to speak with manager and he laughed us off 3 times. Too busy to talk to customers. Didn’t show any professionalism as a manager. But his sales rep was excellent! And made up for him.

This place is a SCAM, beware!! Ashley has a no refund return policy! I would absolutely never purchase furniture from Ashley's. We spent $7,000 at this store and regret the entire purchase. We were LIED TO by the sales man after being talked into purchasing something we didn't go in there for. We were told the "required for the warranty" sheets, mattress protector, and pillows were going to be included and they were not. Our brand new sofa was delivered broken and continues to break. It came with RIPS in it and felt like someone had been sitting in it for years. Ashley has a new policy apparently that they will not return or replace your furniture until a repair person comes out to attempt to repair it. This process goes on until you just give up and keep the garbage furniture because you can't spend all day on the phone with them arrange the "repairs". The repair person came out to my home and just shoved the broken piece on my sofa, took a picture and called it good. It fell off right after he left.

The sales lady was really patient when we choosing a new bed that fit us. She also explained the process of the bed and when it is ready for delivery that I would receive a text of when it will be delivered

Had what we needed. The staff were very helpful and friendly. They worked out a price that was in our budget.

I like there services.

I went into Ashley Furniture (I hate to admit it was my first time there!) today looking for a recliner for my husband! The store was clean and welcoming. I didn’t have any trouble finding someone to help me, it happed to be Jay! He could tell I was on a mission. He asked me what he could help me with and showed me a couple of selections. I made my decision, and he looked to see if it was in stock. He said I would have it by the end of January which will work out fine! I can’t wait to get it and surprise my husband for an early Valentine’s❤️. I appreciate Jay helping me by being quick and efficient and knowledgeable about the recliner! I will definitely ask for him for future furniture needs!

Bought a Tempur Pedic mattress and base. Sleep Specialist, Jay Oaks, was very knowledgeable and thorough in his explanation of the model differences, plus patient with all of my questions. Very nice store and super good staff.

Their helpful, but not pushy, staff.

If I could leave less than one star I would. On 11/6/2022 I purchased a bed for 1409$ was told it was in stock and ready to ship. Multiple delays, being told it was discontinued, shipped to the wrong store, and a month and a half later on 12/20/2022 I still didn't have my bed. I went to the store to cancel, was told I'd have my money back in 2-3 days. 7 days go by and I'm told I have to receive a check, and that it could take 4 weeks. Fast forward to today 1/8/2023 I still do not have my money and I'm being texted by someone being told they're still working my order and that my order hasn't been cancelled!!! Absolute JOKE of a business.

The pleasure it was to shop there. Matt was so patient while I decided & changed my mind. He spent extra time showing me everything & checked the warehouse to make sure you had what I needed. But mostly he made me feel welcome.,

Branden the salesman was great, very knowledgeable and not pushy in any way. Shot me straight on all my questions and made the entire experience a pleasure. We’re very accommodating for our 15 month old we were shopping with as well.

Never do business with this horrible company!!!! One Star is generous! In September, I ordered a table from Ashley that showed in stock online. However it took more than 4 months for them to have it shipped to the store. I put over $500 down. I called numerous times to see when it would be shipped, each time got farther and farther away. I finally called and was told if I didn't have a ship date by the end of November, I could cancel my order and receive a full refund. I called beginning of December and was told I'd have a refund in 7 to 10 business days after canceling the order. However it's now almost middle of January and still no refund. I've called customer service numerous times, good luck finding someone that can speak English! I've called the store, emailed corporate, asked for supervisors. Still no refund. The only thing I am getting is text messages to my husband from Ashley saying that they'd like to schedule delivery. All I want is my money back! Don't do business with them, they'll rob you and take over 4 months to deliver an in stock item. And when you ask for your money back because they don't have the item, they won't give you that either. It's illegal to sell a product you don't have and keep someone's money without providing the product. But they seem to be getting away with it. Save yourself the trouble, go somewhere else that's local.

Their customer service is terrible! They do not deliver when they say they will and when they show up, they claim the merchandise is damaged, and they are very dishonest on how they operate business. Doing any form of business with them is like a punishment!

Had a horrible experience at a different store....but Chase and Aaron @ ASHLEY totally made up my mind that I should have started with them to begin with!! Super nice a willing to make it work!! will Definitely be back because I've already found 2 other pieces there I intend to purchase!

Great for taking us to several TV stand with fireplace.

Our salesman Chase , did a great job working with us, he is very personable,.knowledgeable, didn't over sell.

Quality merchandise, excellent sales young man, no pressure good information, nice to work with.

My husband and I walked in to the Ashley Homestore in Bowling Green, KY with the intentions of buying just a bed for the mattress we had already purchased elsewhere (but they had not yet ordered). The knowledge and professionalism we received from Jay, and quality and design of their products, had us cancel the other mattress order and make the investment of a bed, two nightstands, and a mattress that we are extremely excited to receive! We had a great experience!

I love Ashley Furniture everyone is very nice and let you look on your own just waiting on my stuff and I will be back next week

Very knowledgeable and friendly salesman. Went above and beyond to meet my needs. Didn't feel any pressure with no expectations of a sale or not. Needs were met and a purchase made. Will return.

Every one was so nice and answered all of my questions! The sales man was So nice and courteous

I visited the store today to check out a couch I saw there previously. The salesman helping me out was amazing. The couch I had planned on buying wouldn’t allow me to switch the chaise, but he was able to direct me to a whole different couch that still met my needs and I walked out with a great purchase still within my price range!

We had such a great experience at Ashley Furniture. Igor was our salesman and was so wonderful to work with. He was patient and allowed us time to decide. We never once felt pushed. We are excited to get our new furniture. THANK YOU IGOR!!!

Top Notch Service, go by and see Chase Hoffmann, not only is he your sleep expert he will help you with all your furniture needs, Thank you Chase and Merry Christmas!!

Sold me insurance that I had to wait 5 years to use. Once it was available, I received no notification or info it had an expiration of 6 months and a ton of restrictions. Was denied to use it so basically stole $449.00 from me.

Chase and Amanda were very helpful and provided OUTSTANDING SERVICE!! We will DEFINITELY return to Ashley for our furniture needs!! Thank you Chase and Amanda!

Melanie was friendly,and very helpful,got a good deal on 2 recliners,only had one problem,the power supply was not with one of them, but was quickly resolved.the guy that helped us find what we wanted was very helpful, I don't recall his name, but I'm not good with names.

Our salesperson, Branden, was extremely helpful and not pushy in attempting to make a sale. We really appreciated his help in trying to find us an option we could afford that also fit within our very specific dimension parameters.

Delivered broken, delivery personal did not want to open the box. Did not except the delivery but it was marked as delivered. This was Saturday, call Ashley on Monday it was marked as “delivered”. Now I have to wait for Ashley to fix their paperwork. Every time I make a buy from Ashley- it has a problem. I will call them tomorrow to see what they can do to fix the problem.

This was the first time I bought furniture from Ashley furniture and I will never do that again. I purchased two bedroom suits one was damaged at the warehouse and did not get delivered, and the other bedroom suit had the wrong slats for the bed. That took me three months With contacting customer service and store trying to get the correct slats for my bed and after three months finally got it fixed today. So no more mattress on the floor. This was my worst experience with a furniture store.

I could go into detail, but I don't want to waste my time. However. everyone should know this is the most dishonest and awful furniture store there is out there. Do yourself a favor and go ANYWHERE else!

We worked with Christian and Igor (whom had already come HIGHLY recommended to us) and, though it was only Christian's. 3RD DAY, they BOTH gave us OUTSTANDING SERVICE!! We will DEFINITELY return to Ashley for our furniture needs!! Thank you, Christian and Igor!!

Came in looking for a bed frame,mattress and foundation. Luckily, they had some mattresses we could take home that day but do have to wait 2-4 weeks for the frame and bedside table. Brandon was very helpful.

If I could give them a zero I definitely would. It's been 5 months since we ordered out $6,000+ bedroom suit. We finally got some of it delivered a few weeks ago and parts were missing. They told us it would definitely bed there within 7-10 days. This was not true and every time we call to check on it they tell us another date. They are now telling us it will be over another month. Since our experience I have spoken to several people how have purchased furniture from them and every single person had the same issues. I honestly do not know how they have any customers. They will not even try to do anything to make it right either. They absolutely do not care about their customers. So if you're thinking about buying furniture, do yourself a favor any go anywhere other than Ashley's Furniture.

Waited 6 months for a bedroom set only to have delivery cancelled MULTIPLE times because of the order not coming complete. FINALLY yesterday they tell me they have my COMPLETE order. Delivery guys come to deliver bedroom set and bring it to my attention there is a nightstand on backorder. ALSO a piece to my bed frame was missing. So I’m without a bed sleeping on a mattress as of now. I called them to see what the hell is going on they told me up to a WEEK before I get the missing bed piece in as well as nightstand. ON TOP OF EVERYTHING, the nightstand I did received was CHIPPED and GASHED😡 It’s been one thing after ANOTHER with Ashley. Needless to say I will NEVER give them my business again. 0/10

The salesperson was helpful on repeat visits and did not rush me to make the sale. After making my purchase, the manager went above and beyond to match online prices and offered refund of difference including free protection plan. Part of the order was delivered earlier than expected without additional delivery fees. I appreciate their customer service and will be back!

Great people, helped us find what we wanted.

My wife and I have been buying furniture from Ashley furniture in bowling green ky for several years. Our purchase in February of 2022 will be our last purchase from this store. We ordered a sectional couch in February, in October they delivered 4 pieces, 2 of those were damaged and we were missing 2 other pieces. The delivery guys were horrible and the lack of communication is also horrible. I have called several times and have even been back into the store and still know nothing!

Salesperson Jay was patient and took the time to answer all my questions. Spent a long time in the store looking at options and he was very friendly and helpful. Got me taken care of.

Wonderful salesperson. Enjoyed his help . Very knowledgeable. Will be back to finish my deco. First, to the measuring tape.

I went yesterday with my fiancé, just looking for a mattress. When we walk in, the sales guy starts in on his usual pitch (which is fine) … but then things got creepy. Every single room we went in he was there. I’m not talking he just causally passed us, I mean popped up, nearly jump scaring us, and asked us questions. We walked faster to the mattresses in hopes to get away and shop privately, but then he brings his assistant manager who was even creepier! He called himself a mattress expert and just stared at us while we looked around. We were the only customers in the whole store so it was extremely obvious they wouldn’t leave us alone. We were so uncomfortable by the two men we left. I can’t return there, just for the simple fact that you are shopping while holding hands with a worker. Please give people space.

The salesperson that helped me was really helpful.

Beautiful furniture in a wide variety of styles. Found a sofa which was just what I was looking for in my price range. Sales associate was polite, patient and applied no pressure. I used their 12 mo. No interest financing. The whole purchase was wrapped up in about 20 minutes. I was very pleased with the whole experience.

Igor was absolutely fantastic to work with! He wasn’t pushy at all, yet was available to answer any and all of our questions He was friendly, knowledgeable, and over all the perfect sales person to work with. We definitely will recommend him to all our friends and family. We’ll also definitely come see him with any future purchases.

We have been waiting months for our dining room suite. Told us it would be delivered a certain date and it wasn’t. Checked on it multiple times the estimated delivery date kept getting farther and farther out. I have already gotten rid of my current table and chairs waiting for delivery so we are in a bind. We get a new delivery date and so excited to be getting our new dining set and it gets delivered. Yah I’m so ready to show it off, it’s been so long since I ordered it I don’t realize it’s the wrong table and chairs being delivered. There is some scratches but they cover them up. I immediately call and let them know it’s not the correct one they sad it’s gonna be couple more weeks before I can get the other one. Holidays are coming and I want my table. I understand supply issues but not happy about getting wrong table and chairs after such a long wait. Still waiting on the correct set.

Jay was awesome. Worked with me and gave me the best options. In the end I totally got what I wanted. Thank you Jay and team Ashley’s furniture.

Our salesperson, Adam Sipes, was excellent to work with. They went above and beyond to earn our business!

Our salesperson, Adam Sipes, was wonderful to work with. They definitely went above and beyond to work with us.

We bought our previous living room furniture from Ashley 10 years ago so we decided to go back there we will Never buy anything from them again We purchased furniture over 4 weeks ago and the love seat has been damaged 3 times on delivery. Now they do not know when they can get one to us and refuse to let us return what we have. Plus they have the worse customer service I have ever dealt with. They are rude and unwilling to help when a customer is so frustrated, after 3 different love seats you think they would verify that the loveseat isn’t damaged before arriving.

My mom & I recently visited this location in efforts to find some furniture pieces for my first apartment. While the store did have a decent selection, we were unable to enjoy our experience due to the hovering of a sales rep. Jay was incredibly unprofessional, arrogant and bossy. For these reasons we will be working with a different furniture store going forward.

Had a great experience. Matt Hussey is a great salesman, patient and never once seemed pushy, which my wife appreciated very much. Will definitely recommend Ashley Homestore to friends and will be back for future purchases.

Already purchased here twice but I came with my mother this time who was very stressed and in desperate need of a recliner with adjustable headrest to help with her neck. She had a specific budget and though her first choice of recliner wasn't available Branden found her an even better option with a massive discount. Never seen my mom so relieved before. Also, I purchased a dining set and was surprised with the same discount my mother received. Even if not for the discounts I always choose Ashley because I'm always treated as a person first and foremost and not just a buyer. Sometimes I come in just to browse for design ideas or to look at art pieces with no intention of buying and the sales people though knowing that are still very friendly and will chat with me the entire time. 10/10 service through and through, I never want to purchase furniture from anywhere else!

Struggled to find a recliner comfortable for my damaged neck for ages, Branden took the time to help me find one even better than my first choice plus a huge discount. Best salesman I've ever had, treated me like a person instead of a potential buyer.

Melanie was very, very, helpful in finding a couch & chair for us. Ask for Melanie !

We found just the right recliner and sofa/recliners! Excited about the DuraPella fabric!

We bought some furniture from Ashley Homestore on Scottsville Rd in Bowling Green today. We had a great experience with our salesperson, Melanie Shumway. She was very helpful and truly wanted us to have a great experience and a great deal. We couldn't have asked for a better person to work with. Thank you, Melanie!

Igor was awesome! enjoyed our experience with him.

SCAM...TAKE YOUR MONEY AND DONT HAVE FURNITURE TO DELIVER. Purchased furniture last APRIL. (7 months ago) assured it was on hand. Repeatedly! Had to cancel office furniture to get it completed afew months ago. Still no reimbursement. Finally got a scheduled delivery 30 days out. Took the day off to wait for furniture and got rid of my current set. After waiting all day they say it was canceled and no delivery available until the end of October. So another 30 days. Can't refund my money for a minimum of 35 days if I cancel the order. Of course still waiting for the other refund! THEY ARE TAKING MONEY FOR FURNITURE THEY KNOW THEY DONT HAVE.

I will definitely NEVER GO THERE AGAIN!!!! HIGHLY DISSATISFIED WITH EVERY EXPERIENCE I'VE HAD WITH THEIR HORRIBLE SERVICE AND SALES STAFF! NEVER AGAIN AND REGRET THE FIRST TIME.

Would recommend Ashleuy furniture and Melanie Shumway! Excellent customer service and understanding! Will be back in the future!

I definitely recommend visiting Brandon at the Bowling Green, KY location! Great customer service and very knowledgeable about the products. I will go back for future furniture needs!

This was a really nice experience, the store is a clean pretty place to look around, all the furniture is excellent quality and in a variety of styles, I would be shocked if someone couldn't find something they liked here - and Melanie was very helpful, kind, and personable, we really appreciated her help and her attitude.

Very friendly, knowledgeable and patient. She found us just what we wanted. Very enjoyable experience!

I waited almost a year for a partial order. I was the one who had to check on my order 85% of the time. you only updated me when I though a fit over it, and only 2-3 times out of a dozen... I was given promise dates that came and went with NO communication. I'm still waiting on part of my order that was place OCT 2nd of LAST YEAR. You can't blame poor service and communication and everything else on the pandemic. Not and want a return customer. I would have cancelled if my husband didnt want the storage bed we bought. HOWEVER, the delivery guys were excellent.

Jay was very accommodating and knowledgeable concerning their offerings. Entire staff was friendly and helpful. Everyone appeared to work as a team to help us make a good decision.

Don't order anything from Ashley. I ordered furniture for my home that was under construction in Sept 2021 before the house was complete. Sectional, table and chairs, bedroom suit the whole house to be furnished by ashley. The house was move in ready the second week of July, I call to get the furniture delivered and was told it wasn't ready but would be in 2 weeks. Waited the 2 weeks and called again. Got the standard 2 week lie again. Finally got a delivery date, but the got told the day before that they didn't have the complete order and there would be more waiting. All this while using lawn chairs in my living room and an 8 month pregnant wife. It took until September 9th the get all of the furniture and I had to drive an hour and a half one way to pick up the last piece for the bed from their warehouse. Don't order anything unless you have more then a year to wait.

Recieced my couch four months after I purchased it the dust cover was ripped. Delivered another couch with more rips than the original one, 6 months later and was told I would get a new couch delivered September 1 and no one called or showed up. Calling again and we will see what happens this time. What a headache

We purchased a bedroom set from Ashley furniture and it took approximately 3 months to get it after receiving it the footboard to the bed was so damaged that it couldn't be used, the chest of drawers was also damaged but was usable. The mirror to the dresser came with no brackets to attach it to the dresser. I called the actual store where we purchased it from and to my surprise they were unable to help us with any of these problems we had to call someone else to get the issue resolved. We were finally able to get replacement pieces ordered and they are supposed to be here in approximately 3 weeks. I wouldn't recommend buying from Ashley Furniture to anyone. We have spent over $3000 on a bedroom set that we still cannot use after 3 months.

My family came in today looking for two items and got exactly what we were looking for. Chase was an amazing help and he was very patient with us and our toddler. So thank you Chase for a great experience, we will definitely be recommending Ashley Furniture to our friends and family in the future.

We absolutely love our couch from Ashley Furniture. Brandon at the Bowling Green location was excellent at helping us find our perfect couch.

Absolutely fantastic experience. We had our 2 boys with us, and they were acting like crazy people. However, Igor didn’t let them bother him one bit. With a glimpse of what our new sectional was going to be put through, he didn’t waste our time and showed us some good options with the features that were a must, and at a price I wanted to stay around. We ended up with a sectional that is perfect for our needs, and would 100% recommend. 5/5 experience. Side note- The store manager was great as well, he gave the kids a balloon to get us through the shopping experience.

Melanie was very helpful and showed us many different styles throughout the store. She helped us find a couch that we love!

Lauren Hedges was such a big help on us finding the perfect furniture for our new home!

Lauren was very friendly and patient with my wife and i through the whole financing process.

We’ve been to Ashley multiple times really trying to find the right sectional. My wife is very picky. The last few times we went it was hard to really see everything bc the salesman have sucked. They didn’t listen to what we wanted, price points, comfort, fabric, etc… but this lady yesterday was awesome and we found our sectional and an accent chair with the last one we looked at. She was patient and amazing. I We bought a BR suite there about 5 years ago from a manager that was a pushy jerk. Very bad experience but we loved the suite. So we bought it. That’s our experience with Ashley

We had a wonderful time! We were waited on promptly and found what we needed in minutes!!!

The employees were very nice and helped us fin the recliner chairs we wanted. Was going to purchase 1 and instead bought 2

Went in close to closing time and the two fellas there were super nice and very helpful. They stayed well past closing time to help make sure we had everything we needed to furnish the house. Thanks guys cant wait to come back and see you again.

Not a good place to get furniture in bowling green simply for the fact that the delivery process is atrocious. There were many times where my furniture had been rescheduled without me knowing or an explanation as to why. I bought everything with the salesman telling me everything is in stock so I wouldn’t have to wait long. It’s been 3+ months now and I still don’t have the bulk of my furniture. Ashley needs to do better.

Good quality of the furniture, but the best is the quality of people that is working there, very kind and helpful, if you are looking for some thing for your house take a look on Ashley !!

Great experience, outstanding service!

Bought a bedroom set and the service was outstanding! Melanie was our salesperson.

Jay at the Bowling Green, KY location was awesome to work with! Definitely will work with him in the future!

Lauren and the assistant manager were amazing and really tried to get my family the best deal our money.

Jay Oaks was an excellent sales representative, took extra time and informative on options available.

I was given the help I needed and explained what options my bed panel came in. I was also made aware that my choice would be a bit long on being delivered which made me feel comfortable knowing that I was going to be updated prior to when it would be arriving.

In store service was great besides the "guaranteed 3-4 week delivery" becoming 3+ months. But when delivery finally came, the 2 men were extremely nice and helpful although the wrong pieces were sent.

Bought a $1000 bunk bed for my kids and it’s absolutely trash quality. They have delivered two now because the first one was broken upon install. Sure enough the replacement was broken as well. Do not buy anything from here. Updating since they just tried delivering my third replacement bunk bed today. Upon delivery the box was ripped and taped up. The guys opened the box and it was full of trash and broken boards. The distribution center had sent another previously broken bed. This is the most unprofessional establishment that I have ever conducted business with!!!

I had a fantastic experience getting the best couch and dresser!!!!

Always have really friendly staff! I love going here! They are super helpful and don't mind helping you find and get the best deal.

Worst customer service and delivery time. No communication on delivery. Spoke to a manager and they provided No assistance. Cannot communicate directly with the local store unless you press "3" to schedule an appointment for a showing of furniture. All other options send you to customer service at their corporate office. Salesperson would not return our texts or calls. Furniture was mismatched and missing one whole piece of the sectional! Another two weeks to get the missing piece delivered even though it is sitting on the truck. Ashley will not deliver until their delivery truck is "full." All of this proves to me that they WILL NOT and DO NOT provide customer service at all. Very disappointed in our shopping experience.

We were extremely satisfied with our purchase & experience at Ashley furniture. I can’t say enough kind words about our furniture specialist Melanie, she was so helpful and made our purchase so easy and fast. I would ask for her if you like to be treated with courtesy and professionalism.

Half of our delivery was damaged and we are now waiting on exchanges.

PRICING STRATEGY DOES NOT MATCH ONLINE - i had to call the corporate office get an honest reason why. The stores are licensees. I wish they would just be honest. Almost lost a sale

Furniture wasn’t delivered even close to when salesperson said it would be. 5 out of 9 pieces are damaged.

Good price and great service

my chair has not been delivered

Our sales rep was Melanie. She helped us find exactly what we were looking for and was very knowledgeable about the products. We had a great experience and will be coming back in the future

9/10 highly recommend, Chase was very helpful with our purchase!

Purchased a recliner that was on sale for $600 that was originally priced at $1,399. The salesman, Branden, was able to discount the chair more so I could get the one year warranty without paying more than the $600. He didn't even ask if I wanted the warranty (for which I would have said no). The chair is being delivered today. I can hardly wait. Thank you Branden. Good SelectionGood Service

Delivery was on time, set-up was done efficiently and all "packaging" materials removed. The driver and his assistant were professional, efficient and very courteous. I couldn't be happier with Ashley. Great customer service. Love my new furniture!

I am highly disappointed in Ashley furniture. We have a gift card that was not used. We decided to redeem it but the dollar amount was not loaded properly years ago and was not in our name. Will never do business with them ever again!

I walked in ashley furniture with the idea of one cheap mattress i saw on the website. when walking in the store, Branden greeted me and showed me the exact mattress i saw online. after looking around Braden introduced me to Chase who was just as helpful. he asked me my max budget, sleep habits, and took me to a mattress i ultimately fell in love with. Chase and Braden were both extremely helpful and walked me through the entire process while answering all my questions. Overall it was a great experience!

Matt and Caleb helped us out today. They were very patient while we browsed and willing to answer all of our questions. We appreciate their help and would definitely recommend Bowling Green’s Ashley Homestore.

We have had a great experience buying furniture for our new home. Igor was very helpful and patient durning my process of picking out new furniture. There were a few mix ups but Aaron the manager made them right. Melanie was new to the store but did a great job helping us purchase a new mattress. Everyone in the bowling green store have been awesome to work with.

Matt and Lori made our shopping experience awesome. Their attention to detail was amazing. We bought a new bedroom set for my elderly mother and a dining set. Thank you. Matt and Lori! Theresa Flynt

Took half a year to deliver my bed don’t recommend Ashley to anyone

Chase Hofmann was our salesman, and he was very helpful! He listened to our needs and wants, looked up all availabilities according to our timeline, and offered us the best deal possible. He was great, and we will definitely request him next time we go back!

Igor was terrific to work with. Very knowledgeable and helpful in helping us with our purchase.

Just had a wonderful experience purchasing a power reclining sofa from Branden at Ashley. Branden was extremely knowledgeable, courteous and provided great assistance in our decision making process. The process could not have been easier. We’re looking forward to working with him again in the future.

Everyone was very professional,courteous and helpful. I was able to get the chair I wanted and saved about $500.00

Very sweet and knowledgeable young lady. Not pushy...wiling to move furniture pieces around...miss and match so I could visualize together. It worked and I purchased the extra pieces. Thank you Lauren...I highly recommend!

Kimi is great very helpful!

Patrick did a great job!

BEWARE! Purchased a sofa and agreed to finance at 0.00%APR for (36) months. The first statement shows 34.9%APR! This Ashley franchise is unwilling to correct their mistake. UPDATE: I followed the directions from the owner. I was told this is an individually owned franchise and corporate is unable to resolve the matter. The BG location has refused to assist.

Went in today just looking around at everything. Didn’t buy anything today, but met salesman Igor Budyshev and he couldn’t have done a better job. Igor was very knowledgeable, inviting, and I know anytime I need something I will come back to buy from Igor. I will also be telling everyone interested in buying furniture to go see Igor.

We had an excellent salesman

Went to Ashley furniture at the end of april to look at bed sets and couches. Specified that we didnt have the best credit right now and were looking to sign up for a different type of financing that went off just your income (which we had plenty) My husband was told that we were not approved and they "couldnt see why not", but for sure the program they applied us for had NOTHING to do with credit. Well a month later i have received 5 different credit applications from all different banks, with hard hits to each because my credit was ran multiple times after i was told it wasnt! And when you call the store they cant give you any reason to why it was ran. Annoyed that they couldn't just tell me the truth about running credit, or at least be honest about how their financing works instead of doing it to benefit themselves. Will not be going back!

Employees were super helpful and professional. I can wait to receive my cabinet Julee B

We learned so much about the different mattresses and what we needed to help our backs and to sleep better. Our salesman Igor was fantastic and very knowledgeable. We can’t wait to get our new mattress from Ashley furniture.

Great service and Nice pieces of furniture. thanks

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Brandon was patient, knowledgeable, and incredibly helpful. Really cares to ensure that the customer gets what they want or as close to it as possible. The remaining staff are also very good.

First of all Ashley furniture in bowling green ky is HORRIBLE! THEY KEPT PUSHING BACK DELIVERY DATES WITHOUT NOTICE AND LIED ABOUT THE FACT THEY HAVE DONE SO DESPITE THE EVIDENCE I HAVE SHOWN THEM. THEN STILL REFUSE TO GIVE US THE FURNITURE THAT WAS ALREADY PAID FOR WHEN WE TRIED TO PICK IT UP OURSELVES.TOLD US THE PREVIOUS DAY THAT WE WOULD BEABLE TO PICK IT UP. ONCE WE EXPLAINED TO A SELLER WHAT WAS GOING ON HE STATED THE FURNITURE WAS STILL IN NASHVILLE. WOULD NEVER RECOMMEND THIS PLACE TO MY WORST ENEMY!!!

Aaron Brown, top notch

DO NOT BUY FROM THIS COMPANY. I apologize for the dramatics but this will be the worse decision you make is to buy furniture from this company. They will lie to you make the sell and then in the 6 months you wait for your order they will lie the entire time. Customer Service is awful they will hang up, promise call backs, or even give a false email. I Will do my best to steer anyone away from conducting business with this company. They are a joke.

Couch was priced well and delivery was easy and on time. Small issue with the back of the couch and the company is sending a new one to replace it. Very pleased

Thank you Matt!!!

My husband and I, along with our 10 month old, came here looking for new seating for our upstairs and downstairs living rooms. We were immediately greeted by Igor and he was fantastic! He was great at helping us see our options and kept up with us changing our minds a few times! We ended up buying two couch/loveseat sets, along with a recliner. Could not be happier with our choices and can't wait for them to arrive! Come here to buy your furniture; everyone is friendly and you will be taken care of!

Ordered a bed in December of 2021 and had to wait until the end of April to recieve it. Upon receiving the bed it was all damaged and not even made out of the same wood as the floor model displayed in the store. With canceling the order and contacting customer service, I still didn't get all of my down payment back as they said I would. They are terrible with everything and lie.

All staff very nice & coup

We had an awesome experience with our furniture selection and purchase today. Our sales rep was Caleb Wolfe. He was very knowledgeable of the products and did great matching our needs/wants with the right items. Caleb was more of an advisor/facilitator than a sales person which significantly enhanced our willingness to buy here today. Will definitely return to this store again.

I was originally going to purchase my bedroom set online… when I had a question and called the Bowling Green store, Claire was extremely helpful in assisting me. She was so nice and helpful that I ended up buying it over the phone. Great customer service experience! Kudos to her manager for hiring her.

My sales rep and his manager were great and very helpful! Igor is our favorite! 😊

Awful awful awful.

Great visit. Staff was excellent. Informative, friendly, accommodating and did not rush us.

Caleb Wolfe was very helpful and caring when it came to the sale of our sofas. He even helped load.

Well, I bought a bedroom suite from Ashley Furniture about 15 years ago. The set is still in good condition to this day. So when I needed a new couch of course I went to Ashley Furniture first! I bought a sectional sofa. They told me it wouldn’t arrive for several months due to COVID so when it got delivered a few weeks later I was thrilled! That’s about where my satisfaction ends….the delivery was super late, “truck problems”, they got there around 930pm. They didn’t have the right tools to assemble the couch so they asked if we could just assemble it ourselves. We told them sure, at this point it’s so late it doesn’t really matter. We go to assemble and they hadn’t left us all of the legs for the sectional, there were holes in the fabric, the wood was scratched in multiple places. I was wondering if maybe it had fallen out of the truck, because it surely wasn’t “new” furniture. I sent pictures and contacted customer service the next day. They were to send us new parts and replacement sections of the couch. Fast forward to a few weeks later, they show up to deliver new items and low and behold one of the “new” pieces cut the driver’s hand wide open. So that piece was in just as bad condition as the original so they ended up keeping it. I called customer service again and it’s been 5 months now and no word. I’m sure at this point we are just stuck with an expensive beat-up sectional. I feel like Ashley should try to at least make it right.

Great. No hassle experience. Highly recommended 👌

great customer service from start to finish

Chase,Claire, Aaron were very helpful and knowledgeable today. Thanks guys! We will definitely be back.

Claire was so helpful with financing and walking us through all of the options available at Ashley Furniture! Shout out to Chase as well for the mattress demo. So thankful to both of them!

Chase was super helpful!

We want to give a shout out to the Ashley furniture store in Bowling Green, KY. We have had the pleasure of working with Kimi Bussey as our furniture specialist. She is awesome! Each time we went into the store, I made changes to what we were going to buy. Even on the day that we actually finalized our purchase, changes were made to what we wanted and she made it easy for us. If you are going to Ashley furniture make sure you ask for Kimi! Five-star service for sure! ⭐️⭐️⭐️⭐️⭐️

Lauren Hedges at the Bowling Green store is great to work with.

It was an awesome furniture buying experience!! Highly recommend! Brandon and chase are awesome!

Lauren was very nice and helpful

Bought and oversized recliner for disabled uncle only for it to break after 2 days with evidence of it previously being broke and a bad patch job being done so they can resell it don't shop here...

Chase was extremely helpful and knowledgeable. Helped make our purchases go smoothly

I would avoid doing business here if at all possible. My sales person was nice at the time, but turns out she was dishonest. Plus, when I went to the store to rectify the situation, the manager just said there was nothing he could do. Never said he was sorry for my trouble or anything and acted annoyed that I was there. I am not the only person I know who has had trouble with them. Very disappointing service.

Absolutely horrible experience for the entire process. Deliveries were changed 4 times. Yet, ashley is still charging for items that were never delivered. Second time disputing the charges, 3rd time in the store trying to fix this nightmare. Never shopping from a large chain, only local. If you shop at Ashley, they will charge you even for items you canceled and returned. Immediately. If I would give this a negative rating, I would 10 times over.

Sales rep 👍 Store Manager 🤮 this man got mad and stormed off like child when we refused to buy a Tempur-pedic bed! And then some…..

Awesome overall experience! The delivery guys were super nice, prompt, courteous and friendly! We received our furniture today and it's beautiful! Will definitely be back Ashley!!!People - don't listen to what others have said but have your own experience!!!

We were looking for a recliner for Momma and we were told that it was going to take 8 to 12 weeks to get the recliner. We couldn't wait that long just to get one to look at it. They didn't have it in the store but the website did have it. We went to another store and got her one. I liked the one on line that I found but couldn't wait that long for it to be in the store.

The staff were friendly and helpful.

I was disappointed in their explanation concerning "White Glove" service. I expected to have my old bedding removed, and was quite surprised when the contractor informed me that they only removed the mattress, and not the box springs as well. Ashley needs to be very clear about what the "White Glove" service entails!!

My sales associate did a good job once I found someone to help me. I had a sofa delivered and the delivery guys were great. My mattress was later and when I called I was given a deliver date. I called to confirm today as it’s supposed to be delivered tomorrow. They rescheduled for a Later date but didn’t bother letting me know. I drove 2 hours to be available. Not happy!!

Matt H. Helped us out today. He was knowledgeable about pricing, design, and functionality. He was very patient with my indecisiveness, looking up options, etc. I also appreciate that he got us great prices! Great experience.

I felt pressured as soon as we walked into the building. The salesperson was like a mosquito in my ear. Every 5 minutes they would interrupt me and my wife while we were trying to decide which couch we wanted to purchase! Eventually we agreed upon which couch to buy and paid in full! It was only after we signed the paperwork and paid in full that they notified us the couch we purchased was not in stock. This was in November and they told us that the couch would be delivered December 11th. Then we got another date, December 27th. Then another, and another sometime in March. So we decided to cancel our order about two weeks ago. We were told our money would be refunded in 7-10 business days. Well we called customer service today and our refund hasn't been processed. So now four months later we still don't have a couch or a refund and the local store we purchased it from will not answer our phone calls! We went to American Freight and got our couch delivered the next day!

I got some beds and only one came and the rest did not after waiting a month only one bed came in i tried to call them and all the said was next week and it when it finally came only one off two beds came not recommend

We ordered an entertainment center 3 months ago and still haven’t received it. They’ve made four trips to our house, every time they either don’t have everything needed or they have the wrong parts. We’ve talked to the store 5 times to try and resolve the issue and still have not received our purchase. We have yet to see any pieces that actually belongs to what we order despite having 4 deliveries

Being thankful not only shows good manners, but a simple expression of thankfulness can go a long way in relationships and communication with others. It not only enhances our own lives, but makes other people feel appreciated, I just withdraw my profit of $6,548 from my acct thanks a lot Mrs Sophia James fx I now have full trust on you now,, I started with $650 you can also give a try Mrs Sophia James fx is very real.. You can reach her now on email; sophiajamesfx210@gmail.com WhatsApp: +1 (314) 762-9433

Wish I could give 0 out of 5 stars, definitely recommend going elsewhere for furniture needs

Purchased a King Size bed off the Ashley furniture website in July. Waited 7 months for the order to schedule delivery. Scheduled delivery. Received an email the next day that the order was cancelled. Opened a chat and was told that the order was not cancelled. Received two more emails that the order was cancelled. Called customer service and order was cancelled because I Forgot that I got a new debit card 4 months ago and the old card was the one I purchased with. No email asking for updated payment information or anything despite customer service saying they usually send one out. They cannot reopen the order so I’m stuck having to order again and wait another 7 months. I will be purchasing from a private seller and will never spend money with Ashley again (the only reason I’m even purchasing this bed is because I already have the other pieces). Terrible service.

Horrible service The couch came with a tear. The delivery team suggested we get it and they would send a new piece later ... he photographed the rupture and said we should do nothing. After a long time we have not heard from them, now they are not ready to take responsibility ... Of course we tried to get perfect furniture in all possible ways but apparently this company does not know how to provide such a thing ... Before you pay them money they give a five star service, right after you leave the store the service goes down to zero stars ... I'm sorry every time I walk by the couch, and I suggest you buy your furniture at another store ... Of course they will respond to my message: we are sorry for the bad experience, email your complaint and we'll make sure you are satisfied ... or something similar. So I did that, and they moved us from one to the other And after going through all the company people we went back to the first one.

Go anywhere else. I am stuck paying for a partial order of bedroom furniture I did not pick out. Caleb accepted full responsibility for ordering the wrong items and still couldn’t rectify the situation. I received a partial order, all boxed because we couldn’t assemble anything til everything was received. Once I saw that I didn’t receive the correct pieces I went to the store. The manager was useless. He laughed and said they weren’t set up to handle returns. The customer service line refused to issue a pick up. I’m stuck with random pieces of bedroom furniture and a large bill.

Great service, knowledgeable about their products and NOT PUSHY!

Great service. My sales rep was courteous and accommodating. Would definitely recommend.

So not one to normally throw any company under the bus but it’s time. I’m a realists and understand things take time to get now adays. We went to Ashley’s Furniture 4 months ahead of when we would need the furniture. Was told oh yeah not a problem to get ALL of our furniture by the date we asked. So time came for delivery and they brought everything but the dresser , headboard and footboard. No big deal as they said the dresser would come probably next week. Hey if ya know me I’m easy, so I said ok no biggie. Well 2 weeks go by and no call, no furniture. I go into the actual store as you get the run around in the phone. I was then told by an arrogant “manager” that there’s nothing he can do as that person is not here until Monday. Really you run a place and have no idea how to help a customer. WOW. Once again I did this job for over 20 years, you figure out how to handle this for the customer. Anyways he did tell me my bed was now out until April. Remember we’re in December and I purchased in early August. And the dresser was available but he couldn’t/ didn’t know how to do these, once again WOW. So I go back Monday and I’m told my dresser is available on January 4 and bed is still out till April. Well I let it go until second week of January with no communication for Ashley’s Furniture, I have to initiate all contact. So I go back in on January 11 and was told the dresser is available on January 13 and I should get a call 2 days before. Well it’s the 14th and no call. Also was told my bed is now out until June. I’m not here to ruin peoples jobs, which we did have good service from 2 salespeople and the nice lady at the desk. But the “manager” and this company is broke. Will not let up have displays that they can’t even get in quickly. As always I keep my cool because I’ve been in the peoples shoes, but I’m letting everyone know don’t expect communication or your furniture in a timely manor from this company

Do not buy from this store. I went in along with my boyfriend to order a new mattress & frame. After completing the purchase, a couple weeks later I get a credit card in the mail. Not one, but THREE. I was told I would have ONE. They went out of their way to put me in a waterfall system after only being approved for one & I received three cards in the mail. After going back into the store to have them explain (they never once told me they were putting me in a waterfall system or told me they were signing me up for multiple credit cards.) they informed me that they DID in fact tell me when they did not. After trying to figure that part out, I asked about a random charge on my account on 12/30 on one of the credit cards. They informed me I would have to call the bank that the Credit Card is through to see what the charge was. As I did what they instructed that same day, the Credit Card customer service informed me that Ashley Homestore lied about not being able to see what was charged to my account. They said they in fact can see it. So I made another trip back to the store just to cancel my order and close my account because it’s too much of a mess than what it’s worth!!!! When canceling they wouldn’t take back the mattress pad that I had taken home the week prior. UNOPENED and sitting on my floor waiting for the bed to arrive. They informed me it was “Covid procedures”. But I noticed other people returning things??? Like a mattress they didn’t like. I don’t understand. Not only did they not take back the mattress pad, but the employee that helped us that day was talking badly about me several feet away! She was angry I cancelled the order and was openly talking about it to another coworker with several customers around!! Like how rude. I’m still fighting with them about charges on my account and now am contacting cooperate. It’s not even worth going here. The customer service is awful and they are rude.

Matt gave us excellent customer service in finding the right couches. He took the time to customize our order and got answers to us right away. Pleased with service!

I will not be purchasing furniture from Ashley Furniture again. When our furniture was delivered there were issues with several of the items. I called and made arrangements for the pieces to be reordered and delivered. When I call customer service they give me a different delivery date every time I call; 4 at this point. Each time when I call back because it is the day before the scheduled delivery and I have not gotten a call, the delivery date has changed. Very disappointing!

I ordered 2 couches in early July 2021 for our new build and still have not received my order. When I ordered it I was told one piece wouldn't be available until October and I said that would be fine and ordered anyway. However after numerous phone calls I still don't have my furniture and its now the end of December. When I do get through with someone they just give me a date of delivery, get my hopes up and never call back. I have only received a call back once and I missed that call, when I tried calling back they told me there were no notes and since I didn't answer I would just have to wait for the next call, that was almost 3 weeks ago and even though I call and call and speak to people and leave messages I've heard nothing. Will not order again.

My husband and I visited the Bowling Green location this evening. Caleb was such a great salesman.. He was very knowledgeable of the products and took time showing us a variety of options to choose from. He helped us find the perfect couch for our home. Would definitely recommend!!

Do not buy from this company. They will say anything to you to make a sale. They will also tell you that your furniture will come in within 6 weeks. We’ve been waiting over 3 months just for a partial delivery of the items they have. Their customer service is an absolute joke. Don’t bother calling cause no one will help you. They will also lie to you just to get you off the phone. I was hung up on by their customer service team twice.

What my husband said

I am not going to go into all of the details about the experience my wife and I have had with this company because it would be way too long and no-one would want to read it anyways. I would not recommend this furniture store to ANYONE, no matter what kind of sale they are having or how nice the employees at the store may seem. It has been several months since we placed and paid in full for our order. At first we were understanding due to covid, short staff, hard times. Now, we have been told different ship dates too many times to count - for a sectional couch. Upon multiple dates changing, us taking off work and rearranging our weekends to make the deliveries happen several times we weren't even notified by the company that delivery dates hand been rescheduled or even CANCELED in one case- we had to call multiple times to figure out what the heck was going on. Not only that... but we ended up going back there and bought a whole set of bedroom furniture (completely regretting this now). And since it was going to be a few weeks before it would be delivered, we did the credit card/ financing to get a good deal etc. Boy was that a HUGE mistake. Ashley Furniture mixed and matched my and my wife’s names, social security numbers, date of birth, address for billing and shipping (we were not yet married when we placed this order and filled out the cc app). We never received any information/ confirmation about ***my wife’s*** credit card being open after we applied UNTIL WE RECIVED A CALL FROM A COLLECTIONS agency about a card being opened in my info which we didn’t even do!!! Mind you, both my wife and I had individual credit scores in the upper 700’s lower 800 range. Additionally you get the run around every single time you call, you never can talk to the staff that you bought the furniture from, NOBODY knows how to figure out a solution and it's NEVER their fault. My wife and I have been blamed for issues that we have no control over. We have been nice. We have been patient. We have been understanding. But Ashley isn’t meeting us ANYWHERE CLOSE to the middle. To top it all off, when they say they will do something, in the end they don't... which is exactly what will happen once they read and reply to this post. We are only posting this to warn others. Very long and frustrating and never-ending story short- I will NEVER buy another piece of furniture from here and neither should you. Their MAJOR lack of communication and professionalism leads us to wonder exactly how this company is still in business when we have heard so many similar stories from other people.

I visited the Bowling Green location today 12/14. There were no other cars in the lot. There were no other customers in sight. Upon entering, there was a salesperson well to the left of the door and two directly in line with the front doors. I was completely ignored. I had to speak first before being acknowledged at all. Not sure if it was because I chose to wear a garish top today or if they were merely apathetic. As a repeat customer, I was highly disappointed. Towards the back of the store, I was finally greeted by a salesperson named Caleb. I found him to be helpful and friendly. He even apologized for the actions of his coworkers. My four star rating is entirely due to Caleb’s attentive attitude. Be sure to ask for him by name if you choose to purchase from Ashley. The assistant manager was also helpful in choosing possible side chair options. Unfortunately, I do not recall his name.

It was amazing to get our bedroom furniture at Ashley! Professional staff and knowledgeable! No pressure sales and quality pieces. So thankful for Gabriella!

Horrible customer service. They just want your money then when you have an issue they don’t know anything about anything. Bought a couch and it was broken when they delivered it and they said they would send someone to fix it. Um no! I want a new one! But they said that’s not the policy and this shady dude came and took the whole couch apart. Pathetic

I have bought furniture here for years. Currently, I am experiencing the WORST customer service I’ve ever seen. I am not frustrated that my furniture isn’t here. I’m frustrated at the total lack of communication.

After having problems several times on different occasions Tonight I had the pleasure of working with Sarita, Dove,and Nick and Patrick. Service was excellent 10 out of 10. I am very thankful for there time and understanding not only did they fix my problem but they showed compassion and Understanding. Thank you again

I will never do business with Ashley again, and I wish I would've seen all the bad reviews before we bought from them. We bought a dining table and chairs (didn't finance) 2 months ago and have yet to receive all the proper hardware to use it. So I paid full price for a table I still can't use. We also have a bed we can't use because the footboard was broken in half, then when the 2nd one got delivered had no hardware, which was a month ago and I can't get an answer or return either. I spent hours on the phone with corporate and 1 lady at corporate even called me a liar because she couldn't find any notes. She eventually found the notes and didn't apologize.I've also gone into the store multiple times and had the "manager" look me square in the eye (2 days ago) when I told him what had been going on (this was after the store had multiple times blamed warehouse, corporate, etc) and told me not to worry because he'd take care of us. Literally 2 seconds later he didn't want to actually deal with us and told us to come back the next day because Gabriella was the only one who could take care of us. Of course we show up the next day for Gabriella to be surprised since she's a lower level employee that can't actually do anything for us. She tells us to come back a 3rd day in a row because the regional "back office manager" will be in town and is the only actual person who can do anything. This lady took no time to try and hear our issues, but finally now we get to return the bed and she couldn't care less than we've had a table for 2 months that we still can't use and said there's absolutely no credit or discount they'll do for us. Literally the worst company I've ever interacted with. You have to try to be this bad at customer service, and they're sure working hard to make sure they screw over every person it seems.

The store employees are doing their best with the crap shoot they have been given! We have had a table with no hardware for over 2 months and a bed with the same dilemma! Corporate doesn't want to help us and the store can only do so much!

I have had a very bad experience on Ashley Furniture store at Bowling Green. I have been charged double for the same item, due to store system problems. Sales person kindly tried to solved the issue, but Manager at Bowling Green store had a very bad and aggressive attitude aimed to avoid solving the problem caused by the store system. My review is not really for the double charge, I will expect to be solved soon, but it does because of the poor attitude of the manager, which was unacceptable and even discriminatory in every single moment. I will not get back to such store and will not recommend anyone to go there. Poorest service ever! I have bought a lot online and a Nashville stores with great service. Try online or another store.

Worst furniture store ever they have been lying to us about when our furniture is gonna comin and keep saying next week

Everyone was great in helping us. We received our sofa couch and so far so good. We had one slip up. The couch was delivered early but it came in grey instead of brown. We refused it. They reorder again and we received the correct couch in less then a week. The only complaint we have is you can’t reach the store by phone. We finally went to the store and got the problem solved immediately.

Lauren Chapman was very sweet and super helpful!

Lauren was great! She made the process easy and quick! I told her my interest and she was able to provide multiple options that would fit my new apartment and at a great price! If anyone is looking for amazing help, Lauren is the person to help you find exactly what you need!

Very helpful and courteous

Went in Ashley Furniture on Saturday October 9, 2021 to purchase a mattress! We thought we wanted a traditional mattress but then we tried Temperpedic mattress! They provided us with pillows and a sanitary cover for our pillows! We tried several mattress even a traditional mattress but went back to Temperpedic mattresses because they conform to your body! We were allowed to play with the settings on the remote for the Temperpedic and were sold on the comfort of the mattress and like that it allowed us to adjust of feet, knees and head with a remote! We got a Temperpedic with a massaging deauthorize with a cooling feature! Ashley Furniture make mattress shopping fun and enjoyable

There seems to be a major problem with delivery and customer service. My husband has been on the phone simply trying to find a delivery date for a bed we bought. Has gone from 2 months delay to 3 months delay within 30 minutes. Right now we have a mattress, no bed. And no one seems to know why.

The worst experience of my life with this junk of a company!!!!! Please do yourself a favor and never go there!!! Also our orders where done in June and we are in October now!!!!!

Does anyone know if I can sue Ashley Furniture in bowling green? I am FED UP. First, i placed my order in September 2020. My items arrived damaged almost a year later about 8-9 months. I still have not received all my items. the bed rails they sent me fit the bed, but aren’t even the right ones they don’t go flush with the head and foot board. They have brought new ones 2 times and they still weren’t right. They were supposed to send me new drawers because they were supposed to be silver, they came a champagne color. Still haven’t gotten them. I asked for touch up paint for the drawers because The drawers on the dresser don’t even close all the way because they rub on each other and make the paint chip. (it was made horribly) when I placed my order they also offered me a $300 gift card for financing through the company I finance through, still haven’t gotten that. I have talked to corporate office they have sent in tasks for them to call me back, no call backs. I have been to the store multiple times and they tell me “sorry there is nothing we can do”. When I call corporate they tell me that my local store is supposed to take care of it. But they haven’t. It is oct. 3 2021 and I still haven’t gotten everyone I ordered or my gift card. Someone help. I hate Ashley furniture so much.  ALSO, MIND YOU. This is a $3,500 set of furniture. I am CURRENTLY paying for it, I kind of want it… 🥲

Does anyone know if I can sue Ashley Furniture in bowling green? I am FED UP. First, i placed my order in September 2020. My items arrived damaged almost a year later about 8-9 months. I still have not received all my items. the bed rails they sent me fit the bed, but aren’t even the right ones they don’t go flush with the head and foot board. They have brought new ones 2 times and they still weren’t right. They were supposed to send me new drawers because they were supposed to be silver, they came a champagne color. Still haven’t gotten them. I asked for touch up paint for the drawers because The drawers on the dresser don’t even close all the way because they rub on each other and make the paint chip. (it was made horribly) when I placed my order they also offered me a $300 gift card for financing through the company I finance through, still haven’t gotten that. I have talked to corporate office they have sent in tasks for them to call me back, no call backs. I have been to the store multiple times and they tell me “sorry there is nothing we can do”. When I call corporate they tell me that my local store is supposed to take care of it. But they haven’t. It is oct. 3 2021 and I still haven’t gotten everyone I ordered or my gift card. Someone help. I hate Ashley furniture so much.  ALSO, MIND YOU. This is a $3,500 set of furniture. I am CURRENTLY paying for it, I kind of want it… 🥲

I bought a mattress for my daughter in the Bowling Green, KY store on 9/25/2021. We were told by both of the salespersons assisting us that, as long as we wrapped her old mattress in plastic, the deliverers would take it away. The delivery was today, but they would not take her old mattress, despite the fact that she had wrapped it in the plastic bag like we told to do. I have tried to reach this store all day long. Every time I call, no one will answer the phone. I’ve also talked to numerous Ashley customer service reps, but no luck there either. The last one I spoke with was sending a ticket to the store to have them contact us…still haven’t heard from anyone. It’s been 5 hours of calling, but no one will answer. Could we please talk with someone who can help us get the old mattress taken away…as we were assured you would do? Thank you.

We will never buy from Ashley again. We purchased some end tables and some home decor feb 2021 and was told delivery would be something like two weeks. Well here we are at the end of September and no delivery has been made. We have been given numerous delivery dates and have yet to get it. We were even told two weeks ago when we called that our order was in and would be delivered this past Saturday. Well we called today (Monday) and was told our order was still not in. We just keep getting the run around. Customer service is terrible. If this company is that far behind on orders then they should stop selling and misleading people until they get caught up or at least warn people about possible long delivery wait. According to the reviews we are not the only ones still waiting. I would highly recommend Thornton’s furniture, we ordered a sofa table a week after our purchase with Ashley and got it when we were suppose to.

I am very displeased with my most recent purchase. Delivery had to be rescheduled. Then, the first time they came for delivery the items arrived damaged and the wrong hardware was sent. They rescheduled for 2 weeks later. They came for delivery a second time to only show up with THE SAME damaged items, and still missing some pieces. This is completely ridiculous that I am even having to deal with this.

I couldn’t be more pleased with the sales associate that helped us chose the right sectional and kitchen table/chairs. Kat Kremer went above and beyond helping me and my husband. Thanks again Kat for all your help!!

Nothing in stock you have to wait for delivery and assembly by them and of course you have to paid for this services, totally ridiculous.

Do not buy here your furniture! I paid full price for my furniture and it was damaged and they wouldn't replace it. Very disappointed. Don't make my mistake. Go to a smaller store where you will get good service.

Ashley Homestore was great with us. After reading some reviews about poor and delayed deliveries, I decided to be proactive to make sure there would be no delays. Guess what? It worked and Kat was an amazing sales clerk. She did not push hard and took time to get to know us and our needs! Thanks Kat!

Horrible customer service. Store never answers the phone. Still waiting on furniture ordered 6 months ago. Charged for furniture not received. Manager is just as unhelpful as sales reps in store.

Horrible customer service. We've been waiting on furniture for 6+ months and every time I get an update, I am told different dates and that different pieces aren't available for delivery. At least 2 delivery dates were botched and the 1 delivery that arrived had missing parts/pieces which have YET to be corrected. The store never answers the phone. Now I've received an incorrect statement asking me to pay for more than what furniture I've received. I drove to the store from out of town and was immediately dismissed, even the manager Sean saying he "couldn't" help me. Yes I said 1 curse word and shouldn't have, but then he started threatening to call the police.

I bought a $1000 recliner from Ashely Homestore in Bowling Green. I had it maybe 2 weeks and the fabric came unstapled from the frame. THAT WAS IN APRIL!!!! STILL HAVENT GOTTEN IT FIXED. They have the WORST customer service I have ever seen!! DO NOT BUY ANYTHING FROM THEM!! I had an Ashley Credit card and I cut it up!! I will NEVER go in there ever again!!

Matt Hussey, Associate Sales Manager, assisted us with our selection of a new mattress. He offered insights and was instrumental in our final selection. I dreaded the whole process of selecting a new mattress and delayed going shopping for a mattress until it was beyond necessary. Matt made that process very easy. I wish I had visited Ashley 2 years ago.

Received Great customer service from Kat Kremer. Walked in she helped me right away told her what I was looking for and she took me right to exactly what I had in mind . And worked with me to get my payment in my price range. If anyone is ever in the bowling green store hit Kat up u won’t be disappointed thank u Kat for being great at what u do.

DON'T EXPECT FURNITURE TO ARRIVE! I purchased an entertainment table for my 4K TV in December 2020 and am still waiting for it to arrive.

We will never buy from them again! We ordered furniture in March finally got it all in several deliveries but they have yet to put our bed together. The first time they didn’t have the bolts, the second time they said they didn’t schedule enough time to put it all together, and today the third time they canceled on us. We have been calling and calling trying to speak to a manager AGAIN but they will not answer or call back!

Leaving a review on here because apparently that is the only way to get their attention. Ordered furniture in April and I’m still waiting on half my order. I’ve called and emailed with no answer or reply. I just want my furniture so that I can be done with this company. They must be too busy responding to customer complaints to actually catch up on production. What furniture I have finally received is chipped and was obviously not taken care of in the shipping process. Do NOT buy from Ashley’s.

I wish there were a negative stars option. We have had a negative experience from the start. While looking around the store, we overheard the manager arguing with a customer and the customer was very upset. The manager literally said to the customer, “I don’t care what you think. I don’t care if you shop here.” He didn’t even get up out of his chair to talk to him. I mean ok, but what kind of customer service is that. Despite that, I still decided to buy from them. I should have double checked before the transaction was complete but I didn’t and they overcharged me. The salesperson didn’t bother to look at the ticket. So I initiated a return for the difference. The whole time it seems like they were trying to beat the system someway so they didn’t get in trouble. One even told me to walk in a different door when I came back so I wouldn’t hurt their numbers. They cares nothing about my business when I told them no on their warranties on warranties. They said I’d get my return in 10 business days. I still have not. They also stated that I would get the bed within the month because it was in stock. Well that was a lie too. So finally, today they deliver it, and not all the parts were with it. They do not take any responsibility for their failings or care about their customers in the least bit. I will never buy from them or encourage anyone else to either.

I wish there were a negative stars option. We have had a negative experience from the start. While looking around the store, we overheard the manager arguing with a customer and the customer was very upset. The manager literally said to the customer, “I don’t care what you think. I don’t care if you shop here.” He didn’t even get up out of his chair to talk to him. I mean ok, but what kind of customer service is that. Despite that, I still decided to buy from them. I should have double checked before the transaction was complete but I didn’t and they overcharged me. The salesperson didn’t bother to look at the ticket. So I initiated a return for the difference. The whole time it seems like they were trying to beat the system someway so they didn’t get in trouble. One even told me to walk in a different door when I came back so I wouldn’t hurt their numbers. They cares nothing about my business when I told them no on their warranties on warranties. They said I’d get my return in 10 business days. I still have not. They also stated that I would get the bed within the month because it was in stock. Well that was a lie too. So finally, today they deliver it, and not all the parts were with it. They do not take any responsibility for their failings or care about their customers in the least bit. I will never buy from them or encourage anyone else to either.

WILL NOT BUY FROM HERE. My wife calls the store during the middle of the day while I am working with the intention of purchasing a chair for a living room. All she asked the store was that they assist in loading the chair in her SUV, mind you she is 6 months pregnant. The store stated they don't do that and she could purchase the chair but it was on her to figure out how to get it out the store. Well, now I am not buying the chair from their and will purposely go to a competitor. They have every right to refuse to assist. However, I reward good customer service over best value and will be taking my business elsewhere.

HORRIBLE customer service. Too many things to mention here. But if you want “service” don’t walk away from Ashley … RUN! I have been lied to by the sales person, charged a late fee for a payment that never should have been due based on what the sales person told me. After buying the furniture may 1st and not receiving the order for 2+months when the sales person said 2-4 weeks and then never once did I hear from anyone at Ashley about why the hold up on my furniture, when to expect delivery, thank you for ordering with us, or even when the first payment was due… RUN from Ashley!

Great service, knowledgeable and very helpful !

We were looking for a sofa, there was a nice selection and Matt who who waited on us was very helpful and efficient!!

DO NOT ORDER FROM HERE!!! Please read. My husband and I ordered from Ashley Furniture in bowling green, ky: king size mattress, king box springs (it takes 2 box springs for a king), kitchen table with 6 chairs, dresser with mirror, bed frame, and a small bench. The total was around $3,500. We ordered this all on March 9th and was told delivery would be 5-7 weeks. On April 29th, I called the call center to complain that it had already been past the promised delivery date and the call taker stated it would be another 5-7 weeks for delivery “due to covid”, estimating it would be towards end of June when they arrive. I had a fit and he promised to send a 10% refund in the mail, totaling around $350. I went in to the store last week on July 9th (still no furniture and still no refund in the mail). I was told that half of our items were in the warehouse and ready for delivery, but the bed frame, dresser, and mirror have been pushed back for a third time and estimated delivery date would be August 23rd. That is pushing SIX MONTHS since ordering with an original promise of delivery in 5-7 weeks. The manager for the day states the best I could do at this point is cancel the order for the bed frame, dresser, and mirror, and go ahead and have the rest of the items that are in, be delivered on Wednesday, July 14th. The manager said he would refund us the amount for the items being cancelled and make sure we get the 10% refund that we were promised. Which at this point is not good enough considering we’ve waited 4 months and aren’t even getting half of what we ordered. So today, they tell me the items should be delivered between 9am-12pm and that we are the first stop the delivery company has for the day. So my husband takes off work during that specific time frame to be there when they arrive. The delivery company doesn’t show up until after 2pm, only delivers one half of the box springs, and “forgot” the hardware to the kitchen table. So they leave a table and table legs lying in the kitchen floor and say that they will just mail the hardware to us in the mail and we can put the table together ourselves when it gets here. I AM NOT MAKING THIS UP PEOPLE. So I go back into the store today to speak to the manager demanding something be done about the entire situation. I said “only half of the box springs were delivered, how am I supposed to sleep on a bed without the entire box springs?” and the managers response was “well I guess you can just put the mattress on the floor and sleep on that can’t ya?” This manager said this to a WOMAN THAT IS SEVEN MONTHS PREGNANT. At this point I am livid and demand to speak to whoever is above him and he states “there’s no one above me”. I said obviously someone owns this store and I want to speak with them since nothing is being done. He proceeds to tell me that one person owns all 152 Ashley Furnitures and that he isn’t allowed to give out that phone number, so the best I can do is call the customer care line (like I did 2 months ago when I first complained and nothing was done). Again, I AM NOT MAKING THIS UP!! This has been the absolute WORST customer service I have seen in my entire life with the rudest employees I’ve ever dealt with. And the only thing I’m getting is a 10% refund and only half of the items I originally ordered over 4 months ago.

I would never recommend this store to anyone that I care about. My wife and I ordered a dining room table set from the for around $1800 at the end of March. They told us that it should come in around the end of May, with COVID going on we understood the wait. The set did not arrive until yesterday, the middle of July. When the table was delivered three out of the four chairs are wobbly, the bench is wobbly and even the table itself is wobbly. Two of the the four corners have scrapes out of them. I mentioned to the delivery guys that the stuff was wobbly and they told me to contact customer service about it and finished their delivery and left. We’ve been talking to customer service today and they said the best they could do was send us a replacement, they can’t do any kind of refund because it was already delivered.so we’ll likely have to wait another four months to potentially get a table and hope that it’s not messed up also. We went to the store itself and they were no help whatsoever, telling us to talk to customer service again. Needless to say we will never be doing business with Ashley furniture ever again.

Wonderful customer service. Kat was far beyond helpful. She was able to work with me and find the exact thing I needed for my space that had specific measurements. Awesome place. Will definitely go back again.

DO NOT EVER BUY FROM ASHLEY While telling the delivery drivers that they were delivering the wrong item, they refused to take it back with them, or call the Bowling Green Kentucky store or their supervisor whoever you call at Ashley. I immediately called the store number which says it’s closed even in the middle of the business day, the manager at this particular store says that they do not answer their phone, when no one answered I reached out to the corporate office. After a lot of struggle back-and-forth I finally got upset and said get the wrong piece get the one piece that you did get right cancel the piece that never showed up do a complete return and refund my deposit. I was told that this had to be handled in store but they sent emails to you tell them at the store to do this. Once you get into the store the manager says oh I don’t know how to do that I’m not trained for that no that’s something they do that’s just corporate passing the buck off. Several people at corporate said that they can they will and they do do returns it’s just a matter of the store key in the code that they have to key in. I have filed a complaint with the Better Business Bureau at this point. I cannot use my living room because their furniture is sitting in my living room and they’re refusing to come get it. They won’t even come get the wrong piece. When they started out they was telling me I had to keep the wrong piece. Which is what led to me finally saying no cancel it all and refund my down payment.

Chase was incredibly professional, well spoken, and never pushed the purchase. Provided more than enough detail in order to make the best decision for our family and ended with a new sectional and dining room table! Essentially he was very hospitable!

DO NOT BUY ANYTHING FROM ASHLEY FURNITURE!! Our experience has been an absolute nightmare! We ordered bed, chest and two night stands and a couch in early April and as of July we have a footboard for a bed. That’s it. The rest of the bedroom furniture was supposed to be delivered in June. I waited all day for delivery and they never showed. Now they’ve pushed delivery back to September. When I call the store they tell me there’s nothing they can do and give me phone number to call. IF you’re lucky enough for someone to answer that number they can’t help you either. My couch is finally scheduled for delivery today and when I checked the status I found out it’s only threshold delivery, which means they’ll deliver it to my front door. The salesman specifically told us when we purchased that it was free delivery and set up. He never mentioned “threshold delivery” or that there were different delivery options. So now I’m scrambling trying to find help getting the couch up our stairs so we can be prepared IF they decide to show up this time. Worst sales experience of my life. Save yourself a major headache and shop somewhere else.

My daughter bought a coach and chair from this store back in March. She was told it would be delivered towards the end of April. Needless to say, by the end of May she still hadn't received it. She had paid 1/2 on her debit and 1/2 with cash. She went to the store at the end of May to cancel her order as the store had no idea when her furniture would be in. The manager put in her refund request but said it would take up to 2 weeks to receive a check refund on the cash portion. The debit portion was credited back within 3 days. To date...no check. I called to check on the refund and was told that a check had not been processed and would take another 10 business days. This is ridiculous to have to wait all of this time for a $670 refund. They refused to place the cash payment on her debit card. I had also requested a manager call back and so far no call has been received. I am writing this for my daughter who has just moved out because I want people to know to think twice before buying from this store. This took the excitement out of moving out for my daughter. She was able to go to another furniture store, purchase a sectional and chair and had it delivered within 2 days of purchase. It is now July 16th, have not received a call from the manager, have not received an email back from "feedback" and just got off the phone with customer service and was told another 10 business days for a check refund on a cash payment that should have been received early June. Interest please!

Bad company! 👎 they're not very honest! They canceled our orders twice without us know... never go back there! Full of bulls@!$

We placed an order with Ashley. We were told everything was in stock and would arrive in 1 week. It did not. Delivery was one or two pieces at a time. It has now been 3 months. We are still missing three pieces. We were told several dates, each one pushed out. Today is 7.6.21 and we were just told the date has been pushed out to 8.20.21, this has happened several times. We cannot recommend Ashley any more.

Kat was wonderful and very patient with me as we discussed my options. She helped me choose the best fit for my space and talk me through all the expenses

Kat is an amazing worker, very friendly. Helped my boyfriend and I try to get under our budget and also get quality furniture. If I come back, I will be asking for her :)

Bought a bed set in early February 2021, I told them not to deliver until they got everything. Finally, they deliver in late May, still missing parts so I still do not have the bed. The delivery guy promised to make sure they deliver quickly, I called 3 weeks later and said there is nothing in the system to complete the order. Spent one hour with their customer services, they said they now know exactly what I need and they will rush to make sure I got it by end of June. Still not heard anything from them, I came to the store that I purchased and the store manager said it is not their job to follow orders, nothing he can do, and I just have to call back to the same group of incompetence that handling the order delivery. He said nothing in the system for the parts I need until late August. Is this any kind of customer services. The worst I have experienced. I rarely write review but this is so bad that I have to share. I will not buy anything from this company again.

Blake the salesman met us at the door . Very respectful and very helpful. We were looking at bar tables for are kitchen he walked around showed us all of them. We found the one we wanted , he gave us information on it also told us about your financing options. We bought it waiting on delivery this week!! Thank you Blank I will be coming back to the store and be asking for you and send my friends too.

Hands down worst experience with a business I have ever experienced. I have been waiting for months for a couch that they finally brought that is broke and poorly patched up. I would be embarrassed that this couch is from my company. After waiting a waiting for a replacement, I'm still waiting! I was told from the customer service member the other day it would be today. Unfortunately, that person lied now I have to wait another 7-10 business days. I just want a refund for a broken couch at this point but it has to "be approved". I've been on the phone for hours at this point. I do not recommend this company at all for the quality of their products and the horrible customer service.

We ordered a couch on 5/30/21 and said we would have by 6/29 but little did we know we would receive a used couch with stains and fabric that looked worn for an 800.00 couch. Shon Henry is the manager we spoke to when we received a used sofa with chase lounge today. Even the delivery guys couldn’t believe it when they unloaded it. They took pictures of it too. I called the store as soon as it was delivered and was told he could get me another today and I said how can that be when you have to treat it he said they don’t treat like they used to so I was like why did we pay extra for treatment then he said it’s now actually baked the fabric I’m bringing this up to him at the store he said he never said that. I told him he was a liar. My mom and their delivery guys heard the complete phone conversation because I had all of them on the same line…. When My husband and I went to the store the so called manager stepped behind the counter and told us he was not here to argue but to fix our problem … I told him it was a huge problem when we received a used possibly a floor model couch. It has stains and a grease spot in center of the couch and the fabric is creased and worn. We asked when he could get us another one since he lied and and said today but said he didn’t say that but when we started to discuss how to fix our problem he could not give us a date to get a replacement. I had talked to Shon at 12pm and told him I would come to store when I got off work because I could not. Continue to discuss the issues we were having while I was working. He did not want me to come Into the store but sometimes face to face proves a lot . He was rude and horrible customer care. He threatened that he would call the police on us because we called him Out on the lies he told. My husband told him we would put it on tv, social media and he said he loved social media. I have that on video so … we will see. We then said he was a thief and he said he loved to go to court too…I asked for the store manager and he said he will not get him. Any manager I know would have everything worked out before we got there knowing we would be there around 5 as I had told him earlier. He said he did not know when we could get another couch after we had already waited a month for this one. He did not ever look in computer to see what he could do. He would not give us a pick up date for the used couch and said he would not give us a refund. As we were leaving another man was coming in complaining his furniture had been on order over 6 weeks and no one would call him back!!!!!!I will continue to call daily until I get this resolved … DO NOT BUY FROM THEM!!!! Nightmare… let’s all get together and take it to the news

The manager we talked to tried to talk over you threatened to call the police his name is Shon Henry my wife purchased a couch for around 800.00 been waiting on it for a month now it finally came in and it was a used couch I asked Shon if he payed 800.00 for a new couch would he be mad about it he said he wouldn’t be mad . Really well I’m pissed! So we walked out I will never buy again from Bowling Green store til he is gone!!

Kat and chase were awesome. Very knowledgeable about mattresses. Nice and smooth transactions. They even pushed out our delivery time to match when our house will be done being built. This was at the bowling green, ky location

Chase was the person helping us out with our living room & bedroom set. He was great & very helpful!

My experience at Ashley was awesome. Josh answered all my questions gave me space to look and was there when I was ready to purchase it only took like 10 minutes to wrap things up once I decided what I wanted. Can't wait to go back and shop.

Always great service ….and then there is the pricing!!!

Spoke with Gabriella. She was amazing. Super sweet and very up front about everything. Couldnt ask for a better Sale rep.

Sales Associates were super pushy about selling and very off putting. In the bedding section they were borderline trying to diagnose medical conditions with their “sleep experts”. For the price of the furniture a lot of it felt cheaply made and I’m glad we didn’t purchase anything. Won’t ever be back.

Chase helped out so much and made buying a couch so easy! definitely will be back in the future!

Excellent greeting, very helpful in our shopping experience. Gabriella was not only knowledgeable in the product line, but very good at helping us set up our virtual living area. A nice experience for a change. Thanks

We purchased our living room furniture on April 3, 2021. We were told that delivery would be 6 to 8 weeks. We were in a time crunch because of graduation so that would have been perfect! When I called the 20th of May I was told that the delivery now going to be date was June 12. (Graduation was May 22!). I called again on June 16th because of course I had not received a phone call or email re: our furniture. The customer service person that I spoke to tells me that delivery is now July 8th. She says let me check something and comes back and says that the ottomans are there but not the couch and chair! What good are the ottomans going to do us??? I have called the manager several times and left messages for him with no response. This is the worst customer service ever. I would not recommend! 🤬🤬

We recently bought a sectional couch. Kat was very helpful in helping us get what we wanted. Looking forward to having it delivered.

Kathrine seemed to brighten my mood from the moment I walked in. Everyone was very friendly and answered all of my questions without pause!

Our salesman Matt was awesome. He was very knowledgeable and very sweet to include my daughter in the process. We had been to other stores in town first and most acted like I should have not brought her in shopping.

The representative qt the store was very helpful. Josh I think was his name and though I didn't buy anything he was very informative on product.

I will NEVER buy a piece of furniture from Ashley's again. Terrible customer service. I purchased the 5 year protection plan including spot/stain repairs. I submitted my first claim a few months after receiving it (in May) and by September it still had not been addressed. They had made up some bogus claim about bleach stains. After months of trying to get them to hold up to their part of the deal, I then spent months trying to cancel the service. Having never had any claims satisfied, and their unwillingness to perform the work, I requested a cancellation and full refund. They would only offer me a pro-rated refund. At this point I'm about 10 months into a 5 year protection plan, and I received less than half of what I paid. After that, I discovered a broken piece in the base of the couch (a wooden slat inside the couch) which should have been covered under the manufacturer's one year warranty. I contacted them and after several phone conversations, they set up an appointment (for a month later) for someone to come out and look at it. They never showed up and never contacted me again. I am beyond done with them. I paid for the furniture. It's a piece of junk. I will never buy anything from them again and I will be telling anyone who asks for a recommendation not to purchase from them.

My husband and I bought a full bedroom set back at the beginning of March. My delivery date changed four times and not once did anyone call me to let me know. I complained and was told I could check the status through messenger then was ignored unless I messaged more than once. I was told I'd have my furniture May 1st and here I am on June 12th with a cancelled order because no one in this store even had the decency to call me any of the FOUR times my order status changed. If someone spends over $2000 with you, and something with that order changes you should call!! I'm now left with no furniture in my bedroom at all and a nasty taste in my mouth about Ashley home store in Bowling Green Kentucky.

Garbage! Their customer service sucks. I called to simply ask if they had an item in stock that I found while shipping their website. I even provided the item number. They said they were not allowed to tell me over the phone if it was in stock. That means they have the capability to search their inventory but are refusing to let me know. I live out of town and would not make the trip there unless I know they have what I’m wanting. Probably based on some screwball sales tactic to get me into the store. Well, Ashley HomeStore, that backfired on you! I can hold a grudge for a long time. If I’m not satisfied with the customer service of a company I make a point to not patron that company anymore. Shame for you, I just bought a new house and need to fill it with furniture.

Great shopping experience with personable employees and a great selection of items for a good price. Would shop here again. Ms. Kremer is an excellent salesperson!

Super friendly and made sure we were happy with the couch we were getting and showed many different alternatives. Will most definitely return for future purchases and recommend them 😊

Update: After getting home, Tim looks at our contract again and Mr Know it all that goes by the book was soooo wrong!!! He said it’s 6 months from date of purchase (after your 5 years) but contract says from date of delivery 🤷🏻‍♀️ So we do have until the 23rd! Like the girl wrote on the post- it note 6/23/2021 But oops I was asked to leave the store 🤦🏻‍♀️ This has got to be against the law some how, like I told Mr Know it all, they simply stole an extra $400 Do not and I repeat do not buy anything from Ashley Furniture in Bowling Green ever! We purchased a “way too expensive” “should have known better” bedroom suit 5 1/2 years ago at Ashley Furniture in BG. As we were filling out the paperwork our sales lady told us there was a $400 charge for insurance. If we didn’t use the insurance in 5 years we would be refunded “our” money. Fast forward 5 years, Tim goes to Bowling Green to get “our” $400 and guess what…. No refund, we were then told we had to use it as “in store credit” plus we had to spend a total of $500, so “our $400” plus another $100 of “our“ money (which no where in our paperwork is store credit mentioned) So a couple months pass and I go to Ashley Furniture with a friend to use “our” $400 in store credit. So I tell them what I want to do and they didn’t want to wait on me, literally couldn’t get anything done so we leave. Tim and I go back today and it is 2 weeks past the 6 months we had to use this “$400 store credit” But the first time Tim went they wrote 6/23/2021 as the last day we could use it on a post it note 🤷🏻‍♀️ Of course they deny anyone from there writing it , because we didn’t know her name! So I told them Ashley Furniture did nothing but steal our money! This made the store manager go spastic and continue to tell us they go by the rules….. yep I came unglued and told him he was a smart a** Tim was also upset but he always keeps his cool lol So please don’t give them another penny, you just don’t do people that way🤣 #boycott #ashleyfurniturebowlinggreen

My mom purchased a bedframe, mattress and adjustable base for the mattress. She's still waiting for it to be delivered after 3 weeks and 3 difference delivery dates. Now they say its gonna be another 11 days.

I just moved here from Pa and ordered furniture that was supposed to be delivered back in April. Due to covid delays i knew some things could be delayed so i specifically picked things they had available in the warehouse. They were dishonest and i regret doing business with them. I still have not recieved parts for my bed so i am sleeping on the mattress as the order keeps getting pushed back every time i call. The one piece i received was all damaged and now it will be delayed even longer. I have been on the phone many times and at the store to speak with the manager but I'm still left without furniture and honestly i may not get it for months. I have never had such a horrible experience with delivery and handling in timely manner as Ashley's is a huge company you would think they would have handled it by now. I am very disappointed and they have lost my business at this point. I will never shop there again

Great to work with in store. Can’t wait for my couch to be delivered.

If you are thinking of using Ashley Furniture in BG, KY, do yourself a favor and don’t! Worst experience ever. Bought $5300 of furniture beginning of March. We were told would be delivered all together April 14. Nope. We didn’t even receive a call from them saying there’s a delay. After a few days I called and they told me two weeks. Well, long story short we got one piece about month later, another few weeks later, and finally just got the bed. It’s been almost three months. Fine, covid delays, whatever. But, they made us get it delivered ($99) and they were supposed to assemble. Well that didn’t happen because they didn’t have the hardware. So now there is pieces of a bed everywhere and I was told they’d deliver the parts next week. So not only can we not use the bed we can’t move around in our room! It’s insane. I’m supposed to hear back from someone today to see if they can just overnight us the missing parts so we can assemble. We shall see. Moral of the story, it’s worth paying more for better service. Look and buy elsewhere.

Tried to deliver way too early and no on was home. Can't get an answer on when to reschedule.

Never again. We placed an order in May. Some items arrived late,but others kept being pushed back. Toady (11/13/22) we were told the remaining items have been pushed back to the end of January. The order has been canceled.

My wife and I were just window shopping not planning to buy any furniture. Just when we were ready to leave we sat on the perfect couch. It was the right size, right shape, and right comfort level. On top of that Ms. Kat Kremer helped us pick out the perfect side tables and coffee tables to go with the couch. She made our experience very enjoyable and our decision to buy so much easier!

Great experience with Matt today. He was very helpful & suggested many options for us.

Sales team is super friendly. Welcoming environment. All around great experience

Good people very straight forward about delivery dates. Salesperson Matt looked up about a dozen things trying to find us good dates.

PLEASE DO YOUR HOMEWORK!!! I can’t NOT recommend someone enough. Purchased with a cashiers check on 2/13/21. Was told have by end of March at the latest. Since then, I’ve been given 7-10 day notices about my order being ready. I try calling store, no answer. Go to store, no help. I try calling their “guest response team” or whatever that joke was, no help. Ask for a supervisor, they’ll call me back & never do. FINALLY, after over 3 months they schedule for delivery today by 6:15. Long story short, they went to the wrong house, with completely different house numbers than mine (address was correct on schedule verification email), and even took a photo of themselves at the wrong colored house. So we are still waiting. Unfortunately, there’s “nothing anyone can do tonight”. As I read these Facebook reviews I can only blame myself for not looking here before my purchase. If you value customer service, DO NOT BUY FROM ASHLEY.

I was told my furniture would be available May 7th after waiting 10 weeks and am now told I have to wait until mid June. Why even bother giving dates if you keep pushing them back? I would recommend going somewhere that can deliver what they are selling instead of buying from a company who doesn’t even have the product. DO NOT BUY HERE!

My furniture is paid in full and still not delivered. Customer service says to talk to the store manager but no one at the location will return my call.

I have no issues being greeted by commission based reps when entering a store. However, when you have said no less than three times that you are just looking and you continually get followed around and given an unwarranted speech *twice* about "sleep diseases" from men in "lab coats" it makes me want to do nothing but run out quicker than I came in. Seriously though, I'm sure the furniture is great but I wouldn't know because my view was blocked by the rep following us around and constantly trying to sell when I had asked to please let us just look.

Shame on me for not reading the reviews ahead of time. Like many others before me I am finding the all over customer service to be very frustrating. I was told last week that I would be receiving half of my order this week. I called today to confirm and now I am being told May 6th. When i voiced my frustration about the lack of communication on their part she asked me if there was anything else she could help me with trying to end the call. How this company stays in business shocks me. Let me clarify not the business, this location. I have purchsed from Ashley before and have never had this issue. I understand that covid has slowed down production. I don't understand how one store can lack communication and customer service. The only thing I have requested through this is communication, apparently a word they need to learn the definition of. I would leave them 0 stars but that is not an option.

Anather very bad experience about Ashlly furniture I try to contact many times for my recliner And I fill claim And tell me we not cover ur damage I pay around 4k$ And making protection plans 5 years and didn’t help me any Never go Ashlly furniture again And will tell all my friends and followers about the situation if not help Iam sorry to be customer for Ashlly furniture Thank you

My husband and I bought a table and four chairs from Ashley Furniture two years ago we took out the insurance with the understanding that if we didn’t use it we would receive it back as store credit.... well two years pass and we now have store credit worth $129.99, so we go to use it today and was informed that to use it we have to purchase an item that is $500 or more and wait 24-48 hours to get approval to use the credit 🤬😡 The sad part is before we knew that we would be screwed over we bought something else from them last year and we will receive another store credit we can’t use in another year from now so I guess they screwed us twice..... Never again!!!!! Lesson learned So if you go and they ask you to take the insurance on your item for store credit in the future if you don’t use DO NOT DO IT!!!!

I'm in the market for bedroom furniture. I walk into Ashley Furniture in Bowling Green KY. Cash in hand I walked the entire store. Needless to say I wasn't even acknowledged! I won't ever go back🤷🏾‍♀️

When we first entered the store there were 2 men helping one lady and a lady in the back helping a couple. Even though we already picked out what we wanted online we decided to walk around until someone could help us locate it. We walked around the entire store and no one spoke or even acknowledged us. We went back to the front to see if the men were done and both had left and went to the back. We saw them chilling out on the beds just sitting and talking. I guess our money wasn’t good enough for them so we left. 🤷🏽‍♀️

Well my friend tony lakes bought furniture from here from Christmas of last year. He has been rescheduled three times in the last four months and he needed it to be put together and when the people show up today they said they can’t do it. And the man or woman said that it takes to long but they had a 5 hour window to put the furniture together and they called him at 4:45 and told my friend that they was on there way and when the man got there he said it will take to long to put together and that he couldn’t do it and that he has customers to help and that he can’t put together a furniture. I highly recommend not to get your furniture from them because they have bad customer service and what to do what they want.

Wish I could give negative stars. They gave me a 6 week delivery time. After 8 weeks I start calling to see what is going on. 11 weeks later, I finally find out that they didnt order all the pieces of a SECTIONAL couch. They didnt order the actual COUCH part of the sectional. The price we thought we paid was for ALL PIECES OF THE SECTIONAL. Apparently though we only paid 2500 for only 2 parts of the whole thing. We could pay another 1000 and they would order the other pieces, but it would be "6 weeks" before the other parts came in. NO THANKS, I've seen how long Caleb Wolfe's weeks are and seen his math skills! We will NEVER buy another thing from them. They didnt even try to make it right. We are going to get our money back this week. They say it will be 7 to 10 days before we will get that back, so we'll see how long that takes. If we dont have our money back in 10 business days, I'll be filing a complaint with Better Business Bureau!

Ordered a king bed, mattress, couch & loveseat back in first of January 2021 due to sale. Stated would have it in two weeks. Two weeks came & went with no calls. We waited, then finally called; they tell us it would be 3rd week of February. My husband went in to cancel in it all. Suddenly they could deliver our bed, mattress & couch & said our loveseat would not be here all the way until March. We decided ok we will wait. We finally called today - as they NEVER call & update. They NOW say it will not be here for delivery until April 20th! So now we are here stuck with a couch, no other seating for anyone & over a month until loveseat to be delivered, which neither my husband or I believe. This is the worst furniture company I have ever dealt with. DO NOT do your business here. Best thing I know to do, is for them to come pick up this couch & go buy another couch & love seat elsewhere in Bowling Green Ky. Employees are not helpful at all. This is sad as this is a great town & this business does not stand up to what Bowling Green is. I hope this helps spare people many headaches, anger, and gets you to a place where you can buy a place to sit ASAP. 👎🏼👎🏼👎🏼👎🏼👎🏼

Very happy with service and people. I’m coming back

Very good customer service, Chase was very helpful and knowledgeable, not pushy at all. Excited to get my new furniture!

Bad service ever i have in my lifr They cancel the order and didn't inform me When i call in store they don't know Never take ashley insurance its sucks

Made purchase in Nov 2020 and have yet to receive my order as of 3/18/21. Was informed it will probably be another 4 to 6 weeks before a possible delivery date. Was informed the warehouse is working at 25%. I guess customers doesn't really matter. The sales rep lied when he stated I would receive my furniture after the 1st of the year....................

Horrible customer service, terrible quality furniture. I will never shop there again.

“Covers everything “ extended warranty covers nothing... These people WILL rip you off... plywood and cardboard furniture and subpar finishes..! Go elsewhere.

Just not impressed with the customer service of this company.

Scheduled for the 4th time and can’t deliver it. Saying it’s showing it’s on layaway but it was paid for on date of delivery in December.

Furniture was delivered without a piece needed for assembly and called at least a dozen times to try to have a part delivered and repair scheduled. Customer service is inattentive. I was disconnected twice, placed on hold for 10-15 minutes several times, and given different information by the reps on how to receive part and schedule repair. 3 separate emails to the feedback address without reply. This organization does not value their customers.

Sorry, I didn't mean to hit 3 stars as a review, for some reason it didn't save my original review! Ashley's has a big selection of beautiful furniture for your whole house!

Don't shop at this store. My mom bought a bed frame from this store and it was messed up. She called the store to do a refund and they stated that they won't refund the bed frame. Once you buy it it is yours. Was trying to compromise and said they could see about in store credit but, she's have to call them back to see if she gets it. HORRIBLE business!!! SHOP ELSE WHERE!

The website said price match guaranteed but when asked about it, the staff was very hesitant and refused to price match a competitor. I can understand that as the company wasn't on the list of accepted price matches per the list online but their staff didn't even know who they could price match against. The biggest issue I had is the particular set that I was going to purchase was significantly cheaper on their own website than in the store and the manager still refused to price match the online price of their own company. way over priced in the store as opposed to their website. In store purchase price was $1700 but their website had it for $1133. At least the staff was professional.

I would give 0 stars if I could

They do not stand behind anything, even when they deliver damaged furniture. Required us to have them deliver and setup bed frame... Guys say their done we put mattresses on and hear a noise, look and notice the frame is broken. Delivery guys are already down the road didn't hang around. I call sales rep and ask for a refund...same day it's delivered he (Caleb Wolfe) says "once it's delivered it's yours to keep". Tells me they can't help me. I've had this $1,000 bed frame for 2 hours it's broken, never been used and I'm left high and dry.... I start asking around and no one has had a good experience with them... We bought a couch that last 3 months before bottom broke... This place is a offense to good business and needs to go under...

If you are looking for new furniture for your place this is where you want to come. Sales people will not following you around trying to make a sale. Instead they will let you browse until you are ready to talk. Great price and will work with you if they can on price. Its our second time purchasing from them. Stop in walk around and see for yourself.

I gave them a good review when I bought my kitchen table. They said it would be delivered in 2 to 3 weeks. We didn't get a delivery date until 3 weeks later and it was for 2 weeks later. They called today and cancelled because of weather which I understand but made the delivery for another 2 weeks out. I am waiting on a supervisor to call and explain why I have to wait another two weeks. I was planning on going back and buying a bedroom suit from there. I will not be doing that now.

Avoid this place they will lie to your face to get the sale. In January I ordered a couch and love seat from this location. I explained to the sales rep that I was on a tight schedule with work and had already ordered furniture from another store but it wouldn't be delivered in time. The Ashely's sales rep made it clear if I cancelled my order with the other furniture store and ordered today through them he could guarantee me a delivery date that worked with my schedule.Come to find out he was totally wrong and lied to me in order to complete the sale. They can't get anywhere close to the delivery date I was promised and I should have just stuck with my original order and never wasted my time with them.I call the corporate office and explain the situation to them and they tell me "unfortunately this isn't the first call we've gotten about this issue from this location".... how is this not fixed if it's that normal. They get you locked into a date and try to hold you hostage no matter what smoke they try to blow up your ass Went into the location, they do nothing to make it right for the massive waste of time this whole thing has been. Do yourself a favor and go to real furniture store, this is basically the equivalent of a used car lot of furniture stores. Buyer be aware... If I could leave 0 stars I would.

This will be the LAST time we ever buy furniture from here. We ordered a bedroom suit in SEPTEMBER , paid in full and still waiting on our furniture!!!!!! It was supposed to be delivered in November then they call and say January 26th and today they called and said February because they didn't have the rails to the bed!! This is the worst experience we have ever had with them. They can't even answer your questions when you call.. Do yourself a favor and shop elsewhere if you're looking to buy from here!!

Well I can say I will never step foot in another Ashley store again. I can not stand being told something only to be told something totally different. I was told the mattress I purchased had a 90 day sleep guarantee only to find out after I slept on the very uncomfortable mattress that the mattress I purchased didn’t have that guarantee. I was told multiple times it did while doing the paperwork. Also when they delivered the mattress, the truck driver couldn’t get down my driveway, which they have before when they delivered my sectional couch. The driver called my wife and told her he was not carrying it down the hill to my house. Very rude! Never again! Buyer BEWARE!!

Would give zero if could! Thet take your money then take months to get you your furniture! Then wobt give you your money back if you don't use your warranty!

Maura was awesome!! She helped us pick out an amazing couch we really loved and got us a good discount!!

Customer service was not good. When some fees were higher than quoted did not tell us until I had the paperwork to sign. Had to ask why this was higher and acted like it was no big deal. Felt like we were more an inconvenience than a customer spending what I consider a major purchase. Asked to speak with manager after the purchase. Told by manager we will discuss your complaint. Even though we purchased the furniture we have concerns about the way we were treated as customers.

My husband and I moved to the Bowling Green areaat the end of October. We needed a kitchen table because we went from an apartment (no room for a table just a bar like thing) to a house. Once we got settled in November we went to Ashley Homestore. The staff in the store were fantastic and made getting a kitchen table easy and a new bed. Our trouble began with the distribution center. I recieved about 7 phone calls total through this whole thing to schedule our delivery day for the table and chairs. The delivery day kept changing. One day they just randomly showed up at my door while at work. They rang our Ring doorbell. I told them I can be there in 13 minutes. They blankly stated they could not wait that long. Excuse me?! I waited and taken time off work everytime the delivery was supposely supposed to be scheduled and had this 8am to 1pm schedule window and these guys could not wait 13 lousy minutes honestly screw you. At this point I went into the store here in Bowling Green to speak to someone because I tried calling the store and no one would answer ( upon reading some of the reviews about them) apparently this is an ongoing issue with them not answering the phone. I spoke to an employee and thought we resolved the issue and they were going to schedule a delivery day for the first Saturday in January. Never recieved a phone call or anything. I called to check status and did not get a straight answer from anyone. My husband ended up calling and sorting it all out. The point is there is a huge gap in communication within this company's location and their distribution center. HUGE! The amount of phone calls, no shows, showing up unannounced and lack of information provided is unacceptable. Just overall the consistent back and forth B.S my husband and I recieved was utter ridiculous. My husband works in a customer service setting and I have in the past and the lacking of customer service care provided by both the store and the distribution center company Ashley Homestore uses is appalling. Also would it kill someone to have these delivery guys wear a uniform type outfits? Sweat pants and a regular Sweatshirt/Hoodie they looked like bums off the street. The only indication they were with Ashley furniture is the box truck stating so but still why would I open or want to open my door to people who look unprofessional. You can not be too careful these days. Get a professional look please. Sweatpants are not professional! They make work pants ( Dickies) or Carhart work pants.

Gabriella did a great job taking care of us when we purchased our kitchen table and chairs. We will be back to look at bedroom furniture in the future. I am changing this review bc I was told 2 weeks ago they couldn't deliver my table bc of the snow storm. It was supposed to be delivered tomorrow but I haven't heard anything so I called to check. Now they are saying my table that was there two weeks ago is no longer available.I can't get a manager to return my call.

Nice clean store, friendly and helpful staff. Definitely check online before you buy. I was looking at a kitchen table and chairs they had a display in store so was nice to be able to see it in person. But it was half price if I ordered it online and had it delivered to the house!!! versus buying it from the store and having it delivered to my house.

Great customerservice and variety of items

Great customer service in the Bowling Green location by both the manager and sales associate, Maura. They were not pushy at all and allowed me to take my time in making my decision. UPDATE....However, delivery and the quality of service to get it arranged has been horrible. I get a different answer every time I call and have changed my work schedule 3 times to accommodate for a couch I still don't have....

My wife and I went in Nov 28th 2020 to buy two couches. After a couple of hours of looking, income verification and paperwork, we were told that the couches we picked out in the showroom were not in stock and that they would be delivered to us on the estimated delivery date of December 26th. We agreed to it. Since last Monday, we have been trying to get ahold of "ANYONE" who could confirm the delivery date. We finally called another line and got ahold of a customer service call center. They informed us that there is no delivery date set at all, they don't even have the couches in stock. Now we are having to battle to get the almost $400 we've paid down back. The second I told people where I brought couches from, several people said I should turn and run based on their experiences with the Bowling Green, KY store. SHOP ANYWHERE ELSE!!!

The customer service is bad. I paid for 2 recliners on Oct 6, 2020. My supposed delivery date was Dec 10. On the 10th, I called. 9-11 additional weeks before I can receive my items. No sorry, no communication from Ashley. Not a thing. Their customer service is completely unacceptable. Even if I decide to wait on these, I most certainly will not ever do business with Ashley Furniture again.

They were all very nice and were able to help us decide on our couch. Will be using them in the future. Got the warranty plan as well with 4 kids it's highly recommended. Had a really good experience.

I purchased, in July 2020, a kitchen table, eight kitchen chairs, two nightstands, and four living room chairs. I paid several hundred dollars in fees for shipping and handling. I was informed that it would be 3 months before I would receive my purchases. The nightstand marble top was busted/cracked when delivered. The kitchen table when delivered was not put together correctly and the top center wood was split/busted. The delivery individual was unaware of what the table looked like and asked me to Google a picture for them. I asked the delivery individuals to put my kitchen table together and show me how the center leaf works. They did not do that because they reported that they didn’t know how. 5 of the 7 kitchen chairs that arrived are not level by about .5in on one leg. One of the kitchen chairs was not delivered. I have still yet to receive that 8th kitchen chair as of this date. I have attempted to contact customer service multiple times spending hours on hold. Often, someone will pick up and then hang up before I ever have an opportunity to speak. Therefore, I am left to call back only to sit on hold and wait again to talk to someone. I have had this happen multiple times. I returned to the sales department (Bowling Green, KY) store 11/17/20 and spoke with the sales manager, Sean Henry, the same place I made my furniture purchase. Mr. Henry was sorry that I’ve had a bad experience but informed me that I have no options other than to wait for a technician to come take a look at the furniture. No option to return items or to cancel. Mr. Henry informed me he would look into my missing kitchen table chair and call me. As of this date I have not heard back from Mr. Henry or any Ashley home affiliate. A customer cannot call the original store to which they have purchased items from to discuss issues. It appears that customers are being rerouted a different direction on purpose to avoid this common problem, that I now know, sales are actually clearly aware of. I have a service call in place with a technician who is supposed to come out to my home December 29. Will I get replacement furniture? If so, when? I emailed feedback@dsghome.com on 11/17/2020 with all of my information already. As of this posting I am still awaiting the arrival of my other furniture (4 living room chairs and a kitchen table chair) and any communication. I am mostly upset with little to no business integrity and the lack of disclosure to the customer at the initial purchase. I was under the impression that sales was unaware of what customers were experiencing. To which Mr. Henry reports he is aware of this common problem. Good luck to you if you decide to make a purchase.

This store and customer service is terrible. We ordered a new mattress, mattress base, headboard and footboard. We specially asked the sales lady of the base we wanted would go with the footboard and she said yes. So we went ahead and the purchase. Come delivery day and the delivery man tells me that the storage footboard that we bought can’t go with the base that we purchased and that we can do a reselect. They left our base and mattress just sitting in the floor and three legs left in the corner. Go to the store the next day to do our reselect and what do you know, we can’t even get the sleigh footboard at all in king so we have to pick a whole other type of frame. We decided against that and I was told to call the customer service number for a refund of he headboard. Go to the store on Monday, day three of this now. They find me a random leg in the store for the base and canceled the footboard and rails but said they would have to put in a request for the refund of the headboard. Get home and try to put the legs on the base, nope need six legs not four. The manage at the store is not helpful at all and said see you in court. This store and customer service is a disappointment and terrible in customer service. I do not recommend them for anything! Go somewhere else where you and your business will be appreciated and valued.

I placed an order for a sectional couch on July 22nd and almost 6 months later all I have received was the ottoman and chase. Every time the delivery date approaches, I hear nothing from Ashley Furniture home store, so I CONTACT THEM and they inform me that the delivery is pushed out again. On top of that, because I received a partial order, I am now being billed for a full couch and protection plan that I have not received and I still do not have confidence that I will receive it. Whenever I try to call customer service they put me on hold for at least 30 minutes and either hang up on me or give me hope for a new delivery date. Before the customer service rep hung up on me today, I was promised a delivery date of December 3rd, but I feel they just tell me anything to get off the phone. That is the 5th estimated delivery date I have received to date. I understand that COVID has impacted us all, but Ashely Furniture Home Store in Bowling Green sold me an item when they obviously had no inventory and that item is now on sale for $400 less than what I purchased it for (they will not honor the new price unless I cancel and re-order). I will be reporting this whole ordeal to the Better Business Bureau.

base line prices are decent... but when they try to tag on all the unnecessary protection fees, and warranties... its just not worth it... I can get brand new furniture at a discount store for less.. (you wouldn't need to run credit if prices on furniture were fair/ honest)

We went with my recently widowed mother to choose new living room furniture, something to cheer her maybe a little during her time of mourning. We knew we would have to wait a couple of months for delivery. Not a problem; everything is different and challenging these days. Delivery was scheduled for today, but only the loveseat and one of the several tables. Well, okay. As the contact point, I was emailed that it would be delivered in 30 minutes. I let my mother know. An hour later I got a phone call from the driver asking if someone would be home. I confirmed and called my mom again, letting her know they were close. I got another call from the delivery guy saying that they were there and knocking but nobody was home. I called my mom and she said nobody was at her door, and she went and double checked both doors. I got another call from the now very snotty driver still saying that nobody was home even though there was a blue truck in the drive. I told him he was at the wrong house and she had had no blue truck. He said that’s where his GPS took him. I told him he was at the wrong house, gave him her address and told him what business was next to her house to look for. He said he wasn’t delivering to a business. I told him it was a landmark right next door to her house, same driveway. He reiterated his GPS had taken him where he was and he had to follow the GPS. Excuse me??? What??? I said I didn’t care what the GPS told him, he was at the wrong house. I again tried to tell him how to get to her house and he interrupted me about his stupid GPS. I said “Listen buddy, you need to stop talking and start listening so you can get the right directions to her house.” And he hung up on me. Very professional! Coincidentally, my husband and I were in town looking for new furniture ourselves. We drove to Ashley and when we walked into the store I asked who was in charge. Shawn, the sales manager was. I explained the situation to him and he took us back to his office. I gave him the driver’s number. He called and the driver told him he’d made the drop off. He thanked him and hung up. I said there was a lot more furniture to be delivered and I didn’t want that driver because he was rude and my mom is fragile. The manager said there was nothing he could do about that. I asked what company they contracted with? He said it was third party (obviously) and it was out of his hands. I told him turning away future customer was definitely within his hands - because honest to God, we were headed there today looking for new furniture. He shrugged, told me I came in with a delivery problem and he’d fixed it, then gestured to the door and told me to have a good day. So, that’s that. No future business from this family. AND come to find out, my mom didn’t even get the one table we were told would be delivered - just a lonely loveseat. Who knows when that table and the rest of the furniture will come or where GPS will lead the driver... Lastly, they NEVER answer their phone without at least a 20 minute hold, so if you don’t have that much time to invest on hold, don’t bother.

Do not EVER purchase anything from this place. It has been chaos every since I made the purchase. First, the set delivery date they gave me came up and they hadn’t contacted about a delivery time frame, so I called the store, turns out they never added a delivery address to my purchase.. so booted to the back of the delivery line. Next, they gave a delivery date a month later, show up to deliver the couch and never even knocked on my door to bring it in. The only way I know they were here is I saw them backing out through my window. I have called 25+ times to try and figure out what is going on, everyone says they will call me back and I have yet to receive a call. Now they have that I wanted a refund on my account instead of a redelivery. I never once asked for a refund. I will be getting one now though. This has been AWFUL and the worst experience ever. I have been without living room furniture for over a month and made this purchase THREE MONTHS AGO, and paid in full at that time. I would for sure give this less than 1 star if able. Please save your time from them!!!!

Poor customer service. The store will not answer the phone when you call. Had problems with my patio furniture and bought an extended warranty when I purchased it. The warranty company says that is not covered and the store says it is covered. Neither side wants to anything about it. No one gets up when you walk in the store. Very poor service and they don't care about the customers. Still no contact from Ashley after a month from sending email based on the response below from them. Stay away from buying anything from them. Worst customer service ever.

Worst furniture store location in bowling green ! They have 0 communication skills and do not prioritize appropriate customer service . After 2 months of waiting , I received a bed set I did not order and received little to no help in having it exchanged . I&'ve never had these issues before with any company . Not a good place to shop for furniture at all .

Take. Your. Money. Elsewhere. Seriously, I don’t care how bad you want that piece of furniture, you’re not gonna receive it anyways! I don’t even know how this level of business operation is even legal?? I paid a store thousands of dollars(MONTHS AGO), received nothing, and am denied even addressing the situation with a representative?! And I’m reading that they also don’t even deliver the correct pieces?! I am furious! Why, why, did I not read the reviews first?! I know! Bc we are loyal customers and have had MANY perfectly uneventful experiences through Ashley. What is the change?

Awful experience, I do not recommend at all unless you want to wait months for your stuff.

On 9/12/2020, we ordered over $4,000 of furniture from this location. At time of purchase, three of our eight items did not have an estimated delivery date. Our salesperson told us to call Guest Response Team (GRT) to let them know we want those items delivered ASAP. Looking back, that seems so strange. Shouldn't they know their customers want their items ASAP? Anyways, I called GRT on 9/14/2020 and was on hold for 30 minutes. I did not have time to wait so I hung up and sent an email. To this day, I still have never received a response to that email. I called GRT again on 9/15/2020 and was able to get through to someone fairly quickly. She stated the delivery date for everything was November 1st. I called GRT again on 10/5/2020 for an update and was on hold for 33 minutes. I was finally able to get through to someone and she said that all of my items were unavailable and no restock date was available. I asked her how to go about getting our money back and she said we would need to contact the store we purchased from and we will get 100% of our money back. I called the store we purchased from and she said on her end, it showed everything would be delivered at the end of October. She asked if we were getting it delivered to Georgia and I said yes. She said oh that's the problem. I said what's the problem with Georgia? She said since our salesperson was so new at the time of the purchase, she oversaw that we did not live close to their normal warehouse and that our items will be coming from a different warehouse. So the lady I was speaking with on that day submitted a ticket to have the warehouse changed. She said they will answer her request within 48 hours and she would be calling me within 48 hours. She has never called me... On 10/7/2020, a different lady from Store Escalation called me and stated that all of our items were out of stock with no restock date available. She said she would be emailing me every Tuesday with updates. Yesterday was Tuesday and I never heard from her. While typing this, someone with Ashley furniture called me and said he noticed there was a cancellation ticket out for my order and he asked if I wanted to cancel or continue with delivery. I told him I wanted to cancel with a 100% refund. He said he will have to escalate that to the store we purchased from and someone from the store will be reaching out to me within 1-2 business days. Not holding my breath on that... This place has awful customer service and thousands of horror stories.

HUGE selection of furniture. Great service.

Dont bother buying from them, they scheduled my order 2x for delivery nobody came, first was Aug 18 and they even scheduled a “window” nobody showed up, then they said my furniture will be available September 22 and delivery is scheduled for September 23. Now there saying October 1st , i bought the furniture July 1st each time a different item is missing. I was a returning customer and this is the last time i will be spending my money here, pandemic or no pandemic especially after being accused today that i was yelling i gave them benefit of the doubt because of the pandemic situation but lying constantly pushing out dates and each time its a different item thats not available is way too much. Stay away. They don’t care about their customers. Regret not purchasing my stuff somewhere else. update: someone took my case and scheduled delivery for today(all my pcs were supposed to be available oct 1) , i told them i want all pieces not partial order, i have email as proof, what happened today? They tried to deliver 4pcs instead of 5pcs i don’t understand how they are operating like this my sectional needs a left arm loveseat and a right arm loveseat, they bring the right but not the left, this is all a nightmare. And i was very specific about not wanting partial orders. Now we are back to square one and “hoping” nothing will happen to the pieces while trying to reschedule a new delivery. And this the 3rd time im moving everything out of my living room for them. What a nightmare and experience this has been. Never again will i be shopping for furniture at Ashley’s. 🤦‍♀️

This is the first time I have ever had to leave a review of a business in Bowling Green. Dealing with Ashley has been a horrible experience. We ordered a bedroom suite in June and we were told delivery would be in July. We knew that upfront, so when they called with the delivery date, we went ahead and got rid of our old bedroom suite. Well come to find out, the automated system and everyone that works at Ashley were completely clueless. The bedroom suite was not available for delivery on the date they told us. So we were sleeping on the floor with clothes everywhere. Nobody seemed to know when the suite would be available. Our salesman moved to a different job (Understandably) so we had no point of contact other than the manager who had no real answers. So, eventually we did get part of our order delivered, but it is now the end of September and we still have not received the bed frame. I have tried to call all morning and not one person will answer the phone. If I could leave zero stars that's what they would get.

Excellent customer service.

I have been a long time customer of Ashley Furniture with zero issues. I went to Store # 007 in Bowling Green, KY on 9/12/2020 in search of a twin/full bunk for my 7 year old. Upon arrival the manager directed us to a sales rep that has been nothing but kind. There were no displays of bunks in the store so she pulled up one online for $398.99. Item # B106-56. I said we will take it. I also found a kitchen table that I liked while I was there that was on display GORGEOUS . I already had a synchrony account so they were offering 60months 0% interest.....that day was great. The ISSUE arises the next day 9/13 when my son wanted to show his grandmother a picture of his bunk bed. I pulled up Ashley furniture’s website and the same bunk bed is listed for $222.99 ($176.00 less) So that had me curious if the kitchen table and chairs I ordered were listed cheaper and they were listed $149.09 cheaper online. I sent the screenshots to the sales rep inquiring about it. She stated that she would speak with the manager or guest experience manager to get it resolved. She was very nice. On 9/14 I had not heard anything so I texted and asked if she was able to look into it. She stated that synchrony would not allow price matches with 60 months but a shorter term may be an option. When I contacted synchrony the only stipulation to 60 months is a $1499 purchase so I told her that. I said why can't you get my total down to $1499 before tax? That wouldn't even be getting the bunks for 222.99.....That would be knocking off $149.99. They won’t offer a thing to make it right. I have also emailed Ashley furniture with zero response. This weekend I am going to look for both items to purchase and pay the cancellation fee just due to the lack of customer service. I already overpaid $325, whats $200 more? Advice to anyone that took the time to read this is DO NOT PURCHASE IN STORE... go view the items in store and order online! RIP OFF

My husband and I were looking for a new mattress. The sales associates spent over an hour with us to make sure we were getting exactly what we needed and wanted. I was impressed with the level of knowledge they had and how friendly they were. Thanks Ashley team!

Ashley Home store in BG is absolutely terrible. They will not answer a call or if you do get through no one knows anything. They sell you an extended warranty that is useless. They do not stand behind their products at all. The warranty company says they get a lot of complaints on selling under false pretenses. Do not buy anything from them.

This place has THE WORST customer service i have EVER dealt with in my life. Not once has anybody answered the phone. If I need something I have to drive there only to be told that nobody can answer my questions. On 2 different occasions I was given delivery dates that were non negotiable so I stayed home from work and no furniture was delivered. I ordered $6000 worth of furniture in June. 2 days ago I drove to the store and confirmed that my sectional would be here on August 21st and I was told it would be. Today I received a text saying it would be sometime after September 24th. This place is a joke. They do not care if you are inconvenienced as long as they aren't. Terrible staff. No communication. No service. Nobody cares. The people who are supposed to handle these reviews will not call and make anything right either. They literally do NOT care. Just wanted to add that whoever is responding to these reviews is also doing a terrible job. After finally getting a response we were promised that our furniture would be here on August 21st via email. We called the warehouse to confirm and they were extremely rude when letting us know that it would NOT be here until September 8th. Today is September 8th and I have yet to receive an appointment text so I know when to be home. When we went to the store yesteeday they told us that there was a note added to the system that says our furniture has to be delivered today and they would check to see what time it would be here and that they would call us by the end of the day. No call. We tried to call back and we got the same generic answer that everyone in the store likes to give us...."we can't get ahold of anyone who can tell us". The person who was supposed to call us back had already left for the day. I have once again used vacation time from work for no reason. This place needs to close the doors.

Caleb was very helpful and we found everything we needed in store.

Everyone was friendly, Caleb was very helpful and we found everything we needed in store.

One star is WAY too much! I’m really not sure this place even qualifies as a furniture store! The local staff and sales seem like good people and I’m sure doing the best they can trying to weave air into furniture! The issues are at a Corporate level!! Every person at a corporate level should be terminated immediately..it’s likely way too late! I purchased a bed and mattress 6-14-2020. Delivery date 7-31! Mid July the delivery texts and auto calls began to confirm pretend deliveries! Finally just a mattress came..with no box spring...exactly what I asked them NOT to do! About a month later the remainder came but no bed rails so everything left propped against wall. Today bed rails were coming! Could this nightmare be over!!!??? NO!!!! There were no slats! It’s 9-4-2020, 3 deliveries have been made, COUNTLESS texts, auto calls and REAL people calls, and I am still sleeping on the floor! For more fun you can call the delivery folks to find out if something is ACTUALLY being delivered and wait on hold for 15-20 minutes! We spent almost $4000 and will end up at Lowe’s tomorrow to purchase wood slats to end this nightmare ourselves!! NEVER, NEVER again!!!

Horrible experience horrible customer service horrible quality furniture. All furniture has been damaged except for one couch. Sales people have hung up on us several times. If you call corporate you will be on hold for 30 minutes. Stay far away from the brand and especially the bowling green store

These sales associates were more than helpful and super nice and worked with us to get the best price for what we wanted. Will definitely go back and buy from them again in the future!

I have bought several pieces of furniture at Ashley home store, and they have never failed me yet..They have always been super nice and found me just what I was looking for..I will turn to them again for all my furniture needs ..Thanks: Ashley home store .

Matt Hussey, our salesman, was Awesome! He helped us pick out the perfect couch to go with our chair. He let us browse around while he worked to find us a couch that wasn't even in the store! He really knows how to help you pick the best furniture for you! He even got us a discount! Thanks Matt!

I was on hold for 1.5 hour. No joking. Between delivery, I'm stow show room, and customer service. Apparently when they pit young hold its connected to a national network that's connected to others stores blah blah blah. Basically, thy have a created a system them completely relieves them of personal responsibility. Some body picked up the phone after all this time just to give me there name and say 'please hold'. BOOM in on hold again. I just wanted to speak with someone about my order that is totally paid for. If I was late on a PAYMENT they'd be at my door bright and early. Last time I orded online it took 5 months. I ordered in store this time thinking my experience would be better. Nope.

Ordered couch and loveseat back in June. Keep getting messages that it was going to be delivered on such and such a date. Received five of these messages and was just about to give, when I got one saying it would be delivered on August the 20th. Yeah, it was delivered, but with no legs. Was told that a recovery team would be here the net day to put the legs on. No one ever showed up, nor called. I ended up putting them on myself. What a joke!!!!

I visit the store yesterday and I stopped just to look around. Well I’m so glad that I did they where having an awesome sale and I was able to get everything that I needed. Love this place ❤️❤️❤️❤️❤️❤️

If you plan on buying furniture, let me give ya some free advice ... don’t buy anything from Ashley Furniture in Bowling Green, KY. Try calling them, and getting ANYONE to answer the phone. 👎

Great experience as always!!!! Found exactly what I needed with great help!!!

High quality furniture,and well staffed.

Extremely helpful in finding exactly what I seen online, within seconds! They price match which saved me about $500! Plus their warranty on the furniture is definitely a no stress situation! If you dont use the warranty within time, you get the money back! As I'm remodeling my home, the rest of the furniture will come from there!!

Delayed and dropped off the wrong furniture. 😒 Spend your money somewhere more reliable. I have gone back to the store multiple times and called the customer service. No one helps. They all say to talk to a different person. I asked about canceling since he said it would be October but it would cost me 300 dollars!!!

Delayed and sent the wrong furniture

Nice inside

Lots to see and sales people don't bother you while you browse.

Google should really consider making Zero stars an option for terrible companies like Ashley Furniture. I rarely leave reviews on google, but I hope this review will help someone else avoid the headache that we have been through. This is hands down the worst company I have ever done business with. Their customer service is TERRIBLE. The left hand doesn’t know what the right hand is doing, so you literally never get answers when you need them. We have been given 10 different delivery dates and we still don’t know when our sectional that we ordered in June will be here. Allegedly the end of September, at the earliest. Do yourself a favor and do not do business with them.

After paying, they started telling me what will happen next, the delivery will be in 4 to 6 weeks, told them can't wait that long and will cancel, they informed me there is a 10% cancelation fee, all in less than 5 minutes.., had to come next day to cancel after a long talk with the operation manager and after she mad me call someone who never picked up the phone. It was annoying experience.

If I could give a zero, I would. Let me start by saying we are loyal Ashley customers. We have a leather couch, loveseat, full living room table set, and dining room table and chairs, all purchased at this store, but we will NEVER BE BACK. Went in 1 week ago after comparing sectionals several places and being told it would be at least 8-12 weeks before delivery. We tell the salesman, SHAWN, this who says “oh not us, we’re delivering items in 1-3 weeks because we have an assembly line and the best delivery team in the country and they’re no having delays.” That seems too good to be true so we purchase a sectional, yay!... It was too good to be true. We then get a notification 3 days later (conveniently after the free cancellation period) that they do not know when we will receive our items but will let us know when they do. This was very upsetting as we felt misled. I call the store and the guest services manager tells me “oh, I don’t know why you were told that you would receive items that soon because it clearly says that the manufacturer won’t have the item until September at the earliest.” And then we’d have to schedule delivery after that. I tell her to cancel the item, and the manager even says I should be able to get the cancellation fee waived since I was misled. Great! I then play phone tag with the store and corporate for 3 days trying to get that resolved, and finally the store manager admits that she doesn’t know how to waive it so puts the same SALESMAN on the phone who proceeds to belittle and talk down to me, and says he would not okay the waiver and he can’t help it if I don’t understand what an estimate means (his exact words). I get off the phone because he has spoken so rudely to me, but my husband calls back. They begin screening our calls. How do I know this? We live in a small town that I’m sure showed up on caller ID, and no one would answer for several attempts and when they finally did, he (Shawn) puts him immediately on hold for over 10 mins. We call back on my brother in law’s phone that’s from a different area and they answer immediately (with us still on hold on the other line). He continued to speak rudely and place the blame on us. If he can intentionally mislead people to make a sell, especially well established, good customers, then I have no intention of EVER giving them my business again.

Do not shop here! We ordered a couch set in June and has been delayed several times. Now we received a text saying the couch won’t be here until September. And when I called customer service I was on hold forever and then just hung up on! So I called back again and had to wait forever just for a woman to get on the phone and be super rude! She might as well been chewing gum and blowing bubbles in my ear. And what really made me mad was they sent a text saying they were 20 minutes away the first time around so I rushed out of work only to find out they weren’t on their way at all! Do yourself a favor and go somewhere else. This place is a joke and I will never do business here again.

I ordered a furniture set in May, 2020. I inquired specifically about any potential delays due to COVID before I placed the order and was guaranteed delivery in 4 weeks by the salesman. I have had my order delayed 4 times since then - they are now stating that I will not receive furniture until the end of SEPTEMBER. When I went to to the store to cancel the order I was told that if I chose to do so I would be charged a 10% cancellation fee (which I was notcnot informed of upon purchase) that can only be waived by corporate. Calling corporate has resulted in me being placed on hold for 15-20 minutes before the call hangs up, never speaking to an employee. This has happened 5 times in a row.

The sales rep that helped us was very knowledgeable and helped us get a great deal on a Tempurpedic mattress. Great customer experience that may have us shopping at Ashley again in the near future.

Most department store employees wouldn't follow you around asking questions when they are told that you are just browsing the store. Very irritating especially when I am looking for a specific item and have told the sales person that I was fine.

We paid for our furniture June 10 2020 and was givena4 week delivery date, just got a text saying it wouldn't be here until September 9!!!!!

Horrific customer service and absurd prices/policies. Prices online were hundreds of dollars less than prices in the store. I was told this was because they are a franchise and sometimes have different prices. What?! I found the same coffee table I was wanting on Amazon for $360 when I was told in the store it was $700. I was also told I would not be able to pick up anything I ordered and that delivery was mandatory and there was a fee. However, there was a chair next to me with a tag that said “pick up or delivery”. DO NOT SHOP HERE!

We were delivered the incorrect rails for our bed a month and a half ago. After calling their "customer service" line (which accomplished nothing) and visiting the store on four separate occasions, we finally got an item replacement ticket in. I received a notification that our new rails would be delivered in a month. That date just got pushed back again for the fourth time. We're unable to use the ergonomic base for our bed (which was also purchased there and installed incorrectly in a separate transaction) because of these bed rails. Save yourself the headache and shop somewhere else. Ashley Furniture is a terribly organized company with poor customer service. We gave them a second chance and never should have.

We were delivered the incorrect rails for our bed a month and a half ago. After calling their "customer service" line (which accomplished nothing) and visiting the store on four separate occasions, we finally got an item replacement ticket in. I received a notification that our new rails would be delivered in a month. That date just got pushed back again for the fourth time. We're unable to use the ergonomic base for our bed (which was also purchased there and installed incorrectly in a separate transaction) because of these bed rails. Save yourself the headache and shop somewhere else. Ashley Furniture is a terribly organized company with poor customer service. We gave them a second chance and never should have.

My cousin doesn’t have Facebook so I am posting for her. She bought $7,700 of living room furniture on May 29. They told me the couches could be delivered in 2 weeks. But I asked that they wait and deliver it all together. The first date was June 30. Then a salesman called me and said one table was delayed, then another piece was delayed. The next date I got was July 11. I heard not one word after that. I called around the 6th, the store said it was coming the 21. I called on the 15th she said the 21. I called back on 17th, she said the 21st. I called the 20th and she said the 21st. She told me I would get a text or an email giving me a 3 hour window. At 5:00, I hadn’t received either so I called the store again. She gave me another number to call and they were closed. I called first thing this morning and the dates were scattered all through September and October. That’s when I called the store again and canceled my order. She said it would cost me a 10% cancellation fee unless corporate waived it. Now that number won’t answer. I’ve been on hold several times for at least 10 minutes every time. I just hang up!! Not I’m sitting on my living room floor!!

I never leave reviews but I hope I save someone from making the mistake I have made! I have had my absolute worst furniture buying experience with this store. I purchased a sectional and ottoman in the beginning of May which I was under the impression we would be receiving it in June. My order has now been pushed back not once but twice. I also have received text saying my order is ready for delivery but when I call they say that is wrong and that it isn’t ready. I do understand things happen especially with out current state in the world , but I have NEVER had to wait even half this long for any furniture I have purchased anywhere! I have been living in a new house without a couch for 2 months now and now I’m being told we may not receive until the end of August or possibly September but they can’t promise that either! Most times I have tried calling the store I am routed to a call center which had normal 25-45 mins waits to speak with someone. I would caution you to not need your items for a long while if you choose to purchase from here. They also have exhibited a very serious lack of concern in the delays or any concern to remedy the situation. For me It’s like once you purchase they no longer care.

Courteous service

Ill start by saying the sales and customer service people are great. Unfortunately, the company is more concerned with selling furniture than delivering it to you. My delivery was pushed back several times due to items being back ordered (despite the system listing the availability sooner). One item was never scheduled for delivery with my other furniture. And when you call the 1 800 number to get information, you wait on hold for 30 minutes to be hung up on. The stores phone connects you here as well. Only order from here if you have an infinite ammount of time to wait.

NEVER will buy from this store ever again. Our kitchen set, bedroom set, and the whole living room set came from here for our new house that we bought. Over $12000 worth and we get treated like crap. We gave them slack because of the pandemic but our delivery has been canceled four times now and rescheduled. We are going on four months now without our couch recliner being replaced. There’s no point in having a 5 year warranty when this company’s whole department can’t even simply communicate with their customers and show a little sympathy when calling in. Also the quality is so cheap. The whole bottom wood piece fell out completely while moving it to mop in living room. They were suppose to deliver TODAY!!!!!! Confirmed on Friday and confirmed by phone again today. First they said between 4:45 and 7:45 then switched to 1:45 to 4:45. Two no shows so far and still waiting. Called customer service earlier at 5:00. The girl said the driver was at stop 6 and we were 10. We demand a freaking credit on our account for dealing with this crap. Some people have a job and can’t stay on hold for over an hour just to get hung up on! We will for sure tell all the people we know not to ever shop here. Worst company ever!!!!!

they may have some nice looking furniture, but once you spend money there you may wait forever to get your stuff, even then it will most likely come in a little at a time. we spent almost 2K and now it is 2 months and still no furniture. even when you have a confirmed delivery date, they cancel it the day of delivery because they don't have the items needed??? I am sorry but that is just bad bad bad business.

Worst experience I’ve ever had buying furniture. Never dealt with a worse group of sales people. Wonderful people before we bought furniture, since then the most unhelpful, rude, and downright mean people you will come across. Still don’t have our furniture and have been given over 12 confirmed dates of delivery now. Mind blown at how rude these people are. Sydney Daughtry was our salesperson, she was nice at first but would not answer a single phone call for 3+ weeks. Then when she did she was EXTREMELY rude and unhelpful. PLEASE DO YOURSELF A FAVOR AND DO NOT DEAL WITH THESE PEOPLE. The headache is not worth the decent furniture. Even employees at other Ashley Furniture locations have mentioned how rude these people are.

I had a pleasant experience in the store. Great selection of furniture. You should definitely be able to find what you are looking for. I love what I purchased however, I purchased on the 23rd of May. I was told. I would receive it would be in by July 8th. I have received texts messages to update me. Today I received a text stating my furniture would be in August 9th. So I called. You think you are calling the store when you dial the local number, however its not. The lady preceded to tell me my furniture will not be here til August 21st. I am so disappointed. I feel as though I have been deceived. The lady also stated the furniture receive date can be pushed out. It will not come in any earlier. That is just shy of 3 months since I ordered. They charge you to cancel your order. I have bought furniture from other places before and even them running behind it was only 7 weeks. So far my experience is negative. I want you to be aware of where you buy and dont make the same mistake I made. Have a great day.

My wife and I always have a great experience in Ashley Furniture of Bowling Green. Bought most of our furniture for our home from here. Friendly staff, clean environment, and lots of options! We'll continue to buy our furniture from here.

Buyer beware! Purchased $2200 worth of furniture on 5-13-20. Delivery could not be made until 6-30 due to Covid-19 - I agreed to that. On 6-26 I receive a text from Ashley Delivery staying items I paid for 6 weeks ago are unable to be delivered until August - not OK with that. Returned to Bowling Green store to cancel order and get a refund. Was told by staff there is no one in that store that can authorize a refund - I had to call the corporate customer service number for assistance. Then he laughed and said &" you will never get your money back&". Ashley&'s corporate customer service does not answer the phone or return emails. After this mess I discovered a Facebook page called Ashley HomeStore Customer Service Complaints - there are over 3 thousand people active on that page trying to get their money back for furniture that was never delivered. There were other Ashley Corporate numbers and emails listed on that page - but so far no one has returned my calls or emails. My advice - just avoid Ashley in BG or anywhere for that matter. Go across the street to Ford&'s Furniture - you might pay a little more but they will deliver what you bought the very next day!

Good service....spent a lot of time explaining matresses. Expensive but hopefully good quality. Will know when it is delivered.

They were so helpful and made sure I found what I wanted

Great experience. Was able to look around and find exactly what we were looking for. Was able to speak to an employee, get amazing service and payments. Great prices. Highly recommend

Very disheartened with my experience with Ashley Furniture. I purchased $2,000 of furniture which was a bed frame, attached bench, headboard, and dresser. I thought the price would reflect the quality. The item pictured is the bench. It was delivered July 2nd 2020. Memorial Day weekend of May 2021, the hinges in the bench began to do what is in the pictures. It chipped the wood, and the lid fell off with the hinges. No horseplay involved I am a single professional. I contacted Ashley and they referred me to their customer care line. Fast forward to August 25 2021, my furniture is still not fixed. I had to fix it myself. They mailed me a part I received early this month, and I filed the claim at the end of May-first week of June. I have been very patient. What ticked me is the group they use to fix the furniture, Fast Furniture. They texted me a time 11-3 on Friday August 20th. I took off work and came home, and waited. They called me and I missed the call because I don't answer unknown numbers that say SPAM. The technician left me a voicemail which I still have stating he is on his way. He never showed. I called back within 15 minutes, no answer. I texted. I called. No response. Basically because I didn't answer the first time they blew me off. He never showed. I called the facility and they said because I didn't answer the phone he is not coming, but I called him back! I was too angry to communicate I hung up the phone and figured out how to fix it on my own. It's not perfect but at least I can close the lids now. I didn't bother to contact anyone further because I know the outcome will make me more upset. A piece of quality furniture should not do that after 1 year. They force the warranty on you too, which I paid for. Some warranty. The store also doesn't allow cash and carry, you have to order everything and you wait about a month. I'm sorry Ashley Furniture you failed this customer.

My husband and I went in today looking for a living room suite today in the Bowlingreen KY store! We dealt with salesman Juan Miner! He found just what we seen online that we wanted, matched the online price and we made deal within 20 min. Signed papers and paid and was out of the store in less that 30 min total! Will definitely go back!

Amazing customer service and great deals!

I really wish I could give 0 stars. I bought a TV stand and it was delivered pretty quickly. The delivery people were rude and unprofessional from the start. They called for directions, but didn&'t want to take main roads, only side roads. It was very difficult to navigate for them, being they weren&'t from Bowling Green. After they arrived, they brought the furniture to the door, and did not speak one word. I said, Hi, how are you? No response. They were very careless bringing it into the house, banging the door frame. They came inside, set it down, took a picture, and turned around and walked out. I was examining the furniture, and thought they would be right back in to have me sign a paper, maybe? Nope, by time I had spotted two places on the furniture they were long gone. I called local office twice and was on hold for 45 minutes. I eventually gave up. Went to the store to talk to someone about what had just happened, and was told there was nothing they could do about it. My husband later called and the sales manager was very rude. So now we&'re stuck with a damaged TV stand, and I am on hold with customer service for the 2nd time. So far been on hold for 25 minutes, I suppose I have no other options at this point but to wait. Very, very disappointed! We will never buy anything from Ashley again.M.H.

The customer service was fantastic and the floor staff were very helpful. Definitely would recommend

Our experience at Ashley Home Store yesterday was great! The staff was so very friendly, and all were wearing masks and doing the social distancing thing. Offered us coffee, water, etc. Showed us what we were looking for right off, and spent lots of time convincing us that we should "kick it up a notch" and get a better one. Check out was good, and delivery will be very soon, and was free. Looking forward to sleeping on our new mattress.

Made an appointment to get my wife a birthday present. Juan met us and was the nicest person. Helped us get my wife the perfect livingroom set. Great help and prices!

I do not recommend this store at all! I have been in there FOUR separate times with ZERO interactions with any employees. I am 25 years old and looking for a new couch. Six months ago, I walked around the entire store for 20+ minutes, intentionally in front of the desk in the back where employees are and was still ignored. They were more worried about talking and gossiping amongst themselves with zero care that customers were in the store. I continued walking around in front of multiple sales staff to also be ignored. I didn’t have any interaction until I was walking out of the door. The guy said oh can I help you? And I said no thanks and left. The best part of that trip is, a mom and younger child walked in directly after me and someone spoke to them immediately. So today, I am looking for another couch. I found one online that I really like and wanted to see it in person. So I called the store and set up an appointment for 3pm. I get there 5 minutes early and once again no one greets me or acknowledges that I am there. I ask an associate where ** is (I am not trying to expose anyone or be rude) and he points me in his direction. I approach and stay about 8-10 feet back noticing he’s with another client. I did not want to interrupt. He paused and asked if he could help me and I said I’m your 3 o’clock appointment. So I wait and wait for him... time goes by. He comes and apologizes about 15 minutes after 3 and shows me the correct couch. He answers a couple questions and then says I need to finish the other customer I will be back soon. 30 minutes and MANY MANY employees go by and once again, nothing. I cannot understand why a paying customer is not valued and appreciated. I have worked in customer service for more than 5 years and I could never treat someone like that. I do not know what the problem is but the customer service is terrible. I don’t know if it’s because I look young, not able to afford theIr merchandise or what the problem is but I will never be back. I’ve given enough chances all to be let down once again.

Very good selection and great service

The service is wonderful.

Superior customer service. Willing to let you look without being all over you when you walk in. Jason(?) I think, I'm not at home to look at card. He is very intelligent about what he is selling. Extremely nice and respectful. Don't misunderstand, he can tell you what cannot be done. The showcase store is awesome. We are so pleased with our sofa, loveseat and chair.

Went to purchase a dining table and there were many kinds of choice and the price were competitive. The place were clean and the clerk was honest. Will come again to find any other furniture in the future.

They were amazing!! It took Sheree 5 seconds to approach me and offer her Help!! Haley did amazing Job with the purchase. Both are very Professionals. I recommend this store to everyone UPDATE: HORRIBLE COSTUMER SERVICE REGARDING ISSUE!! Wrong bed given to me! I went to Lavergne TN to pick ip the bed. My choice!! Once home and I started putting it together. I realized its the wrong bed. When complained. I was told I have to go back return it and then wait on my original order and then go again to pick it up... I asked for the inconvenience they should now deliver it. Answer was NO. SO NO RESPONSIBILITY TAKEN AND MAKES COSTUMER PAY FOR THEIR MISTAKE. I AM TAKING BACK MY GOOD REVIEW AND SAY NEVER EVER AGAIN... I WISH SOMONE WILL CONTACT ME TO SEE IF WE CAN RESOLVE THIS ISSUE.

NO COSTUMER SERVICE WAS MISERABLE AS THIS ONE!!! I bought a King size Bed Rustic Gray with drawers.((((( Price $600)))) I took the option to pick up, to save $175 delivery fee!! After I picked up the Bed from La-vergne TN 88 Miles away.I even at the pick up asked the guy twice if he has all parts and is all right order. He said YES. Once HOME.. I started to put the Bed together. In the middle of the assembly I realized its NOT the BED I ordered. So I stoped and went to Ashley Furniture store in BG where I purchased the BED. So I calmly told them the issue. That is when they said: I am sorry to hear that. Then the NO COSTUMER RIGHT TREATMENT STARTED. I was told that I have to go back to TN. Return the BED. Then after I return it. I would have to wait couple weeks to go back again to TN and pick up my Original order. I WAS LIKE since its NOT my fault . How about you guys return it back and deliver to your store the original order for the inconvenience. THEY SAID NO THATS NOT GONNA HAPPEN. I said it is not my fault ...they like you choose to pick it up. I said yes. But Yall made a mistake. why should I pay for it again. They said we can't do that. I said ok If i pick up for the inconvenience what can you do for my trouble going back and forward.Answer nothing I can take $50 off the bill. I said NO. All I am asking is to deliver it to me. They say NO. NOW I HAVE TO GO BACK RETURN IT AND THE GO AGAIN TO TN TO PICK UP ORIGINAL ORDER. WHAT KIND OF COSTUMER SERVICE IS THIS? I AM MAD I WILL NEVER EVER BUY FURNITURE FROM ASHLEY AGAIN. THIS IS NOT HOW YOU TREAT YOUR COSTUMER FOR YOUR MISTAKE.. I DIDN'T DO ANYTHING WRONG. I HOPE A MANAGER WILL CALL ME AFTER READING THIS TO RESOLVE THIS ISSUE. THIS IS NOT HOW I SHOULD BE TREATED FOR SOMETHING THEY DID.

First purchase from Ashley Furniture. My normal furniture store was closed due to covid19. Ended up getting a king bed, dining table, and two accent chairs. Only time will tell of how good of quality the furniture is. But so far my experience has been good.

I took my time with Connie & she helped me a lot in explaining all about the different adjustable beds. She answered all my questions & spent quite bit of time answering my questions. I dont buy in haste & if you dont have time for me then i dont always buy so I bought adjustable bed which I'm glad I did cause I have acid reflux & it helps me a lot. 5 stars 4 Connie.

Our delivery date was supposed to be May 27th, just heard today that it will be June 22nd or after. When we said we could not wait that long (we literally do not have a couch) they said sorry thats all we can do. We ordered this a month ago. The sales reps are rude and said we could not cancel our order without paying a 10% fee. So upset as we have spent over $10,000 with them furnishing our home these past few months. We will never buy from them again.

We purchased a leather sectional in late feb for over $3300. Delivered march 25th. Every week we find something wrong with the sofa! One specifically that it is not all leather. We identified to the guy in the store that we may split it at times. Split the sectional into two pieces. We also reiterated that we wanted all leather, no pleather, no half and half. We told him about buying 2 recliners about 10 years prior and they were not leather. He said this was all leather and would last forever. Well when we split it, it has a plastic like material. So you can't split. We've also noticed it does not smell like leather. Leather always smells. Even old leather smells like leather. The ottoman was portrayed as being able to fit books and drinks on....you can't. It has already sunk in the middle. It looks bad and it's only 5 weeks old. The added seat .....you can't sit on. You roll left or right off it plus there is no cushion filling in the top corners. If you try to lay across here, you end up between two seats. After checking almost all top corners of cushions are empty. No filling. There is still an indentation of a circle about 5 inches on back of sofa that was there at delivery. Said it would come out as leather warms. All cushions you roll left or right off them. It came with 6 throw cushions. They just slide off thd sofa and they feel and sound like they have plastic bags in them. Even our dogs won't use them. Overall, the sofa doesn't reflect what we thought we purchased. For $3400 it should be perfect. I've tried to call the store several times with no luck of getting someone to answer. I've tried the customer care number, on hold forever. Tried several days. I realize there is a covid-19 store closing going on, but customer service should, at maximum, be answering their phones and be calling people to ensure they received what they ordered and they are happy. Bottom line, we are extremely unhappy. We cant reach anyone to resolve. We went into store to just buy a dining table. We wish we had just stuck with that. There needs to be some customer service/care . The sofa has been misrepresented by the staff and display. I've read other reviews where they say your out of luck once you walk out the door with your purchase. It seems that way. I will continue to try and call. Ashley store uoh should be able to identify who we are by the purchase date and price. I will continue to try and call and I will write a letter to the main office along with a complaint to the BBB. Do not buy this sofa. The item numbers are: 5870348, 5870356, 5870346, 5870308

Long delivery wait time, pushy salesperson, overpriced

I would not recommend purchasing furniture from this location. My fiancée and I were looking for a new couch and found (what we thought) was a great option at Ashley, paid for the couch, then headed home to plan where it would go in our living room. After doing more research online and finding a mass of terrible reviews warning customers away from that couch, I called to cancel my order less than a day after making the purchase and was told I had to pay a 10% restocking fee just for cancelling my order but if I waited two weeks (before the couch came??) I could cancel the order and she would waive the fee. The whole situation seemed a little too fishy, so I went into the store to cancel my order where the sales manager basically called me a liar saying there’s no way anyone at that store would have said the restocking fee could have been waived, no matter the reason. The employee I spoke with on the phone joined us and repeated what she’d told me the night before, but immediately backtracked obviously sensing she’d made a mistake. After MUCH contradiction between the two of them, they finally decided they weren’t going to waive the restocking fee and continuously reminded me that I was going to loose out on $200 in an effort to “save the sale”. The sales manager, James, said that the fee could never be waived at the store level, but after calling customer service, I was informed the store is solely responsible for waiving the fee. With the exception of our sales person, Connie, the whole experience felt like being haggled by a sleazy salesman at a cheap used car lot. It was clear they were only interested in making a sale, which is unfortunate because we originally planned to buy a different couch with Ashley after looking into other options. My $200 is well worth never dealing with this company again. I sent an email to the one provided in the response within minutes of receiving it and never received a response. I assume it must be an auto reply and they never really intend to fix anyone's issue.

Bought new furniture for our entire house. $8000 worth. When it showed up, we had a cheaper model couch and love seat. The salesmen blamed us and said that's what we ordered, when in fact we went over it 3 times. 1st time he had it wrong and he said he fixed it. Then we re went over it all 2 more times and it was correct. After we recieved the wrong stuff. He said it was our fault, but he would put in a change and the new ones would be there within 48 hours and they would exchange. That was 6 months ago.Corporate says we have to talk to the store but store quit returning our calls. I would give them a 0 if possible. Do not reccomend. Go to Fords Furniture.

Great service from a very nice lady who took the time to show us around the entire store. Good selection of furniture too. Unfortunately, their delivery price is the highest of the places we went.

Everyone was very nice and very helpful. Great staff. Can't wait for our new bed!! Would recommend anyone to go there to purchase anything they may need for their home.

Sheree Davis is very helpful and very knowledgeable about what we were looking never pushed the sale on us and made us feel very welcome.

Super friendly staff!! Walked in and was immediately helped out by a salesperson, unlike other stores. Affordable beautiful furniture buying process took less than 30 minutes. Will be buying here again!!

Joe Cooper was great and helped us out! We got married yesterday and he was more than happy to fill us in with the details on the couch we were looking at so we got it for a good price with the seasonal sale!

Good selection to choose from. Sales associate was very helpful!

Walked in and was met by America. Yes, her name is America and she is friendly and had enough patience to put up with my indecisiveness. She wasn't pushy and gave me time to change my mind on a sofa 150 times. I received my furniture about 3 weeks later. 2 delivery people came in, setup the furniture and left. Easy enough. Once I had time to look at the furniture, I noticed legs were installed incorrectly, some were bent, the wood was scratched and there was a stain/gunk on a cushion. I called the 800 number and got a replacement setup. It was a little frustrating as the person who answered acted as if I was bothering her by calling in. I noticed the delivery was set for the wrong address. It took 4 calls to the 800 number and 3 calls to the store to get a promise that it would be delivered to my correct address. Delivery day came.... they were at the wrong address! I missed work to wait for the replacement! Another 2 calls with a manager named Sierra and I am once again promised delivery to the correct address. She was really nice and seemed to be on point. They offered a $100 credit for the inconvenience.

Great place easy to work with

I so wish I could go off of our first experience with this location. The day we went in to purchase our furniture everything was excellent. Then the nightmare began. We ordered new living room furniture and the day of delivery our delivery time was pushed back several times we finally received our furniture at nearly midnight. I tried to give them understanding because I was told there was an issue with the delivery truck (things happen). So I anxiously awaited my next delivery for the remainder of my living room items (I knew they would come a different day). The day before my scheduled delivery I get a call from a VERY Rude customer service rep telling me my furniture won't arrive for another 3 weeks, I ask why her response "I don't have any idea, I just called to tell ya it ain't coming" click. She hangs up. That was enough to warrant me calling our sales person who was very apologetic and I made the decision to cancel the order and cancel my other layaway items. I went to the store 2 days later and was told by the young lady at CS that she wasn't able to handle cancelation her manager had to take care of those and she wasn't in that day, she then informed me that the money I had put down on my layaway was nonrefundable! No one EVER told me that, I even went back through my paperwork to make sure I didn't miss anything, nothing was there. I asked her to please have her Manager call me ASAP, she assured me she would and that was all I could do at that point was wait. Oh! Did I mention the store manager was sitting right there the entire time and never said a single word! So here I m 2 weeks later STILL NO CALL. I will never recommend this company to anyone and I truly hate it because I thought this group was awesome when we first visited the store.

Beautiful furniture and excellent service in Bowling Green!

If you visit BG store ask for Juan M. He’s a very respectful and kind young man. He’ll help you get what you need!!! I recently purchase my new sectional and I couldn’t be any happier. Thanks Juan!

Everyone was amazing and incredibly nice! They broke everything down for us to help us understand everything that was going on! Connie showed us different types of furniture and helped us pick out exactly what we wanted! We also picked out the perfect mattress for us thanks to her! Wonderful people!

We just purchased new mattresses with Ashley and the customer service so far has been awesome. I would definitely recommend Ashley Furniture in Bowling Green for your home furnishing needs. Easy process. They have our business and recommendations.

So I bought a table set for my new house and the sale person told me that “anything you buy here is a year warranty, so if there’s any damage during this year, we fix it or replace it for you”. But now later after 6 months or so we got water damage and they were saying “it’s not manufactured defect” that there’s nothing they can do about it. I’m very disappointed and mad that expensive table damage within a short period of time and big company like Ashley won’t take care of their products. Definitely not buying anything from here anymore and not recommending to anyone. Also telling my families and friends not to get anything from here 😡

All is well bed is assembled looks fantastic. Credits have been applied

I had a great experience and they were very helpful!

I love the living roon set they have in stock! Just bought it and it's beautiful 😃

While buying everything was fine. When my son went back to pick up part of my purchase it was horrible & disgusting. Two of the employees were very very rude, including CONNE, my salesperson. I bought something on clearance & was told by CONNIE to check the item before taking. My son inspected the clearance power base which did not work & had tears in it. He was told he had to take it since it was on clearance and there were no refunds. Also they were upset because he came on a Saturday to pick up the merchandise and they informed him that they do not allow that on Saturday or Sunday. I called ahead because on the day he was going to pick it up it was raining and the person that answered the phone told me it was perfectly fine he could pick it up on Saturday as long as he brought someone with him to load it. After a very uncomfortable conversation Ashley furniture did tell him they would refund the money on the power base. Why would they sell something broken and torn in the first place. I just don’t understand that. Needless to say that will be my last purchased ever from Ashley furniture in Bowling Green Kentucky on Scottsville Road

While buying everything was fine. When my son went back to pick up part of my purchase it was horrible & disgusting. Two of the employees were very very rude, including CONNE, my salesperson. I bought something on clearance & was told by CONNIE to check the item before taking. My son inspected the clearance power base which did not work & had tears in it. He was told he had to take it since it was on clearance and there were no refunds. Also they were upset because he came on a Saturday to pick up the merchandise and they informed him that they do not allow that on Saturday or Sunday. I called ahead because on the day he was going to pick it up it was raining and the person that answered the phone told me it was perfectly fine he could pick it up on Saturday as long as he brought someone with him to load it. After a very uncomfortable conversation Ashley furniture did tell him they would refund the money on the power base. Why would they sell something broken and torn in the first place. I just don&'t understand that. Needless to say that will be my last purchased ever from Ashley furniture in Bowling Green Kentucky on Scottsville Road

My daughter and I recently stopped by and purchased mattresses for our new home and were really pleased with the service. Connie, our sleep expert, was able to answer all our questions and guide us towards the mattresses we needed that were also within our budget. I really appreciated not being hard sold on anything, she just went where we wanted. I guess the only thing about our trip I didn't like was the Christmas music playing on literally the last day of January.

Honestly not even worth one star at this point! BUYER BEWARE. Update 2/1/2020 Was informed this week my NEW rails had arrived at the warehouse and would be delivered 1/31/2020 around 4pm Truck shows up and the same box with the same broken rails with the wrong hooks is carried off the truck and taken into my house. However this time in huge red letters in marker there is a statement on the that it's defective and has been delivered three times already. Delivery teams phones the warehouse. I lock up and leave. I phone S. Harris and left her a message. I phoned and text the store. Was told today the manager of the Bowling Green store was going to call me at anytime. This was around 2:00pm today. Well it's 8:15pm still no call. S. Harris phoned me yesterday around 3:00pm and asked if the truck had arrived. I told her it hadn't - she stated she was going to call me the warehouse and phone me right back. She further told me that corporate accounting had no record of the "credits" the Bowling Green store manger had promised me. I told her I had seen the forms with my own eyes. 129.00 on 1/7/2010 and 200.00 1/24/2020. S. Harris implied someone was telling lies. So all in all I purchased a bed over 6 weeks ago and all I have had is lies, lies and false promises!! I can not recommend anyone purchase furniture with Ashley Furniture Bowling Green or Nashville as they are tied together and the employees simply do not give a shit about communicating with the customer to fix their mistakes. Now we are facing a 5th delivery attempt for bed rails. UPDATE. Just spent the day speaking with S Harris of Ashley Furniture Customer Service with a Louisville KY Phone number. I still do not have a bed as the rails came again broke. I have been in the floor for 4 weeks now. BUT because I have been given a credit of 65.00 promised credit for 129.99 and an addition $200.00 of which have yet to be processed. That I am just wanting to argue!!!! Ashley Furniture contracts their shitty delivery service with a third party company that they have zero control of. Ashely Furniture takes your money and could give two shits as to what happens to you after the purchase. Here we are a month plus after payment. Still no bed. Yet that are trying to pigeon hole me into a delivery time that works for "THEM" not me the customer. They have lied at every turn, even so much as to tell me the warehouse manger spent 3 hours on Sunday to locate my rails and then shipped them to by hour busted and project. Only to have S. Harris so called customer manager to tell me the store LIED as the warehouse isn't even open on Sunday. So if you are out shopping in Bowling Green or Nashville at Ashely Furniture. Think Twice about that purchase. Oh yeah that credit of $129.99 was submitted on 1/7/2020 and still hasn't hit my bank S. Harris also stated that all that could be done has been done. Mind you I have forced their hand with every action. She further stated that there was no one else to talk to as she was it. Ashely Furniture customer service is TERRIBLE. Ashely Furniture Home Store Bowling Green and as far as calling their hotline. Don't wast your time. Done waste your money !!! Buyer beware. Purchased an awesome bed in a December. Now the 3rd day off from work waiting on bed rails. Initial delivery Jan 3rd rails busted, and the hook Ends had been installed backwards. After multiple hours on the phone with customer service (Which could Careless about the custom) the rails had been back ordered. So Friday the 16th new rails are coming. Driver called stated he would arrive in 45 minutes - never showed and didn't answer my calls. After much frustration I phone the sales person who happens to be the assistant manager. He assures me he can get to the bottom of this. Phones warehouse. Speaks work John W. Phones me late Saturday and texts Sunday. Confirms a Monday they have found my rails. Deliver set for today. I take off work. Delivery crew arrives and comes in. Untapes box and rails are BUSTED and the hooks are wrong again. Delivery apologies and states he deals with this every day. So much for John W. Finding my rails and taking the time to check them and confirm they are correct. Driver phone customer service same song and dance. Where has customer service gone???????

Knowledgeable salesmen. Great product, just what we were looking for. Thank you J, great salesman. You had all the answers.

The friendliness of the staff is good. A little pushy but not too bad. I bought a couch/love seat and a wall entertainment center. Ordered furniture mid November with delivery date of 12/26. Then it pushed to 1/2, then 1/16 when I got a partial delivery of the entertainment center. The living room suit got pushed to 1/30. Living room suit was supposed to be there tomorrow. Now the couch is on back order again and won’t be available until 2/20.....so they say. There has to be some sort of a better way to accurately give customers a delivery date. I waited almost 2 months a few years back and was hoping it would be better but has been worse this go around. You almost have to predict when you need furniture to get it when you need it.

Great and friendly service. Not too overbearing like many places. Gave us plenty of time and space to look at everything at our own pace.

I recommend Ashley HomeStore because the sales people are friendly and knowledgeable. They have nice furniture and run great sales.

Salesman was fantastic I have no issues with the store itself but delivery is a nightmare and so are the customer service representatives especially Dimetria that work in the call center. She is extremely rude tall lie upon lie upon Y about the delivery truck Seriously if you are going to tell someone alive you might wanna learn how to stick with the same lie original window was supposed to be from on 11 to 4 today then they change it to 5 to 8 via email about an hour and a 1/2 ago I should have read all of the reviews 1st and went with my gut I even asked the salesman if everything would be delivered on time because I'd heard of the nightmares of this delivery service. Have another order that supposed to be here February 21st but I will be canceling that. Update on status: so far they've missed all 3 windows and the guarantee that it or delivery would be here By 8 o'clock also the driver called at 6 and tried to reschedule us for another day

We recently just purchased a living room couch from Ashley Furniture in Bowling Green, Kentucky; let me just say that the sales people were great we bought the couch out right and was told that it would be delivered in about a week and a half, I said ok shook her hand and said thank you very much. We were informed by email of the delivery date and confirmed the date and time. The day of we confirmed the time window of when the delivery would be made, my good friend who I was in the Marine Corps with came over and we moved the old couch out (which I also bought from Ashley years ago, and had delivered) we took the couch to the dump came back and vacuumed and then sat down on the carpet and waited, they never came. We called the delivery division of Ashley and was informed that they attempted to make the delivery at around 4 pm and that they took a photo of my green mailbox and the home security sign buy it. The only problem is I don't have a home security system and I don't have a green mailbox; after trying to make her understand that maybe they went to the wrong address and my mailbox wasn't green she informed me that they could not redeliver until late next week, mind you she was very RUDE, and offensive. She should not work in customer service. I asked her if we could come pick it, we drove 2 hours to La Vern, Tennessee got the couch and drove back unloaded the couch, got it unwrapped and started putting it together only to find that they had shorted me 4 legs that screw on the bottom, I have spent over $10,000 at Ashley in the past and always had great service, this was the worst experience that I have in a long time with anything I have bought in a long time. Next time I go to buy any furniture, and spend $1500 I think that I will go next door to Ford's Furniture or some other local, small furniture store in Bowling Green, Kentucky. Cody L. Williams 270 622-0742 codylwilliams415@gmail.com P.S. It would be nice to hear from Ashley Corporate, or just some one who cares

Very helpful friendly staff.

I’m so upset, I have been a repeated costumer. My husband and I ordered $3,100 worth of stuff. When delivery came they brought the wrong table. I ordered a rectangular and they brought an oval. The bed they brought, frame couldn’t attach to headboard. The delivery guy ended up making the bed work. The dinning table we waited another week for, they showed up today and the legs couldn’t attach to the table top. I guess the legs they had were not for that table top or it was a manufacture glitch. When I called costumer service to complain they girl acted like she couldn’t hear me and hung up. I have never had worse service in my life. I just hope next time they come I actually get my table. Ashley’s will be the last resort from now on.

Wonderful store to deal with and J is a great guy that works with you to make sure you get what you want

Great experience- Patrice made the day less stressful and helped us see the vision that will compete our forever home! We couldn’t have done it without her! James and Verlinda assisted with making the final steps a breeze! Highly recommend!

The store was clean. The staff was very helpful and made sure to stick within our budget!

highly recommend this store .

One of the most pleasant customer service experiences ever! Christjan M. was super helpful and knowledgeable of inventory and features without an ounce of push. Next time we're in the market for furniture, we know we will be coming back to the Bowling Green Ashley location!

Awesome people and service

Sheree was very helpful and very kind. My parents went there a couple weeks ago as well and had a very good experience with another Sales rep. The prices seemed reasonable, and the quality was excellent.

Edited 1/2/20 Ashley reached out to us twice since I wrote this. There is nothing they can do. Once furniture is delivered and the truck leaves your driveway, it&'s yours. Not all businesses have this policy so check beforehand. Changing my rating to 3 stars because if we loved our purchase, the rating would be 5 stars. Side note... reclining furniture isn&'t for everyone & that&'s OK!Extremely disappointed. Purchased a new power reclining couch and love seat and after living with it for 2 weeks, we decided we HATE IT. I think you know where this review is going....According to Ashley... &"Too bad, so sad.&" They just don&'t care. I will NEVER set foot in the store again. You better be 100% certain you will love your purchase forever because you&'ll be stuck with it forever!

One of the worst experiences in my life. Bought my furniture on Oct 30th. Half more order showed up on the first expected delivery date. My couch did not fit correctly so I asked to swap a piece and only pay the restocking fee. The customer service number told me no and I would have to pay another delivery fee even though they had to still come to my house two more times. She was also very hateful and told me I could not talk to supervisor and explain what all was going wrong. The store final agreed to waive my charges for the swap. Got the other half of my order my minus a shelf that was planned to be a few days late (i had agreed to that). The book shelf then was still 4 days late on our agreed upon date, and it was missing the bottom half. The driver was great and took pictures and called customer service and let them know. He also took the piece I wanted to swap on my couch but didn't have the replacement piece. They said someone would contact me in 24 to 48 hours. 5 days later I had to call the company again and they said a ticket was never made on my partial book shelf but they did have the pictures, so i assume they thought I wanted half a book shelf. They also had no order ticket for the piece the owed me on my couch. This customer service lady was very nice and ordered me a whole new book shelf that would be in on Dec 30th. I called the store to again find out why I my piece was not sent and was told that the people I needed to speak to were not in but they would call me the next day on the day she worked. I waited another 2 days and then 2 more days for Christmas (they were closed) with no call. So i called on the 26th of Dec and again no one is in that can help. Wont be in until the 29th. In the mean time a delivery person tried calling and delivering the bottom half of my shelf when no one was home because I was told no such order was made for the missing pieces. I had to refuse that order. No one calls me back, none of the stuff shows up on time and when it does its missing stuff. I might have might full order 2 months after I made it. I am sure they will just say you finally got it so they do not care anymore. I will never buy from them again and its a shame because my sales person has went out of her way to try and help but management and the customer service line could care less about you. They have my money so they will get it to it when they get to it.

We recently bought a couch from Ashley Homestore 100 Oaks. Our sales person, America, was wonderful to work with. She answered all of our questions and made the buying process easy and quick. We found the couch we wanted and had her do a bit of research to help with our buying process. She explained the delivery in detail and all the subsequent paperwork. Definitely ask for America should your furniture search take you to Ashley.

We recently bought a couch from Ashley Homestore 100 Oaks. Our sales person, America, was wonderful to work with. She answered all of our questions and made the buying process easy and quick. We found the couch we wanted and had her do a bit of research to help with our buying process. She explained the delivery in detail and all the subsequent paperwork. Definitely ask for America should your furniture search take you to Ashley.

I really enjoyed my experience here, I was given space to look at everything without being pressured to buy anything. And they always have fantastic deals!

Very clean showroom. The salesman was helpful and not to pushy. Price and terms were reasonable

Chris was so helpful and very attentive as we browsed the store and had him price several pieces for us. We came back the next day after measuring the space. He ended up staying late to help us. Great quality furniture and friendly staff. Thank you Ashley Home Store Bowling Green!

Jay was a pleasure to work with. He made things quick and easy for us.

We loved the customer service! #superb

Prices were fair and finance approval was simple (surprisingly simple). We picked up a new sectional and with the added financing were able to replace our old bed as well. James Hussey (goes by Matt) was easy to talk to and left us space to look around only coming back to us if we stayed in 1 spot to long to see if we had any questions about what we were looking at or when crossing paths walking around. The only two issues we had was a 3 week wait on the sectional delivery (very minor). Biggest was the computer crashing while finalizing the sale. We had mentioned that we were getting hungry at one point and Matt remembered this asking if we would like to go get some food while the system is rebooted. We left and came back to everything being finalized and within 10 minutes of getting back we signed the papers and back out the door. Eagerly awaiting our new bed and sectional.

Always a great experience overall with great quality furniture.

Walked in with specific criteria and Chris helped me find what I wanted at the price I needed. He was very nice and personable. Aaaand he’s a UK fan, so that helped.

Sales lady’s name was Connie and she greeted us as soon as she saw us. Price matching from Ashley Furniture online is always “tricky”. I found a sofa for $299 on sale but she couldn’t price match it because it was a different franchise owner’s sale. She did end up finding something that worked for me and she was pleasant to deal with so I was a happy customer.

Love this location! All the employees are so alive! America, Ashleigh, Isabelle were all GREAT! ❤️😀

Salesman was super and helped us for a long time decide what best fit our living area and needs.

Be honest when you are selling your products. Explain and do not lie to customers just to make a sale.

NEVER EVER AGAIN!!!!!

I loved our experience there. At first I was expecting them to be really pushy but what sales person isn't to an extent. We purchased a bed and can't wait to get it! They were nice and I can't wait to go back and purchase a couch!

The customer service was outstanding! Our sales rep took extra time and care to answer all our questions and help us make the right decision on our purchase. Thank you all for showing outstanding customer service!

Had a very good experience at Ashley in Bowling Green. The salesperson was very nice, knowledgeable about products/ finance options and patient with our slow ‘selection process’. Everything a purchase experience should be.

I had the best customer service. The items I bought were exactly what I had been looking for and the price was very good.

The staff is very nice and helpful. Matt was helping me, he tired his best to find away to give me a better deal. I feel at peace to shopping at the store and able to talk, ask questions, and view everything I need. I bought many items from the store today. I'm very satisfied.

We had a great wonderful experience at our Ashley Furniture Homestore. The staff is very friendly and willing to help in any way. The prices are great, and the quality of the furniture is excellent.

Great services with good people.

Everyone was very friendly and knowledgeable. We appreciate the time you took to walk us through everything!

J.Cooper was so helpful and we found just what we were looking for.

Good couches that seem like good quality. I guess we will see how they hold up.

I wouldn’t buy furniture from this store or from the store in Memphis in Germantown parkway!!!!! I wouldn’t buy furniture here if you were selling it for a quarter! My mother went to purchase furniture for her home at the Memphis store prior to moving here to Bowling Green. She had to emergently move here due to my grandmother having a stroke and needing higher care that my mom could not handle by herself. My mother also has care of my handicap aunt. She purchased her furniture on Labor Day sale 9/6. She arranged a delivery date of 10/17 her move in date. She purchased sofa(her prior sofa was too deep for my grandmother to safely ambulate from and she likes to sit on couch to elevate feet that are swollen from heart failure issues), loveseat, recliner, and rug. We were told furniture was set to deliver. On 10/15, she received call that only loveseat and recliner would be delivered but couch would not be delivered until 10/22. We were disheartened because my mother had gotten rid of her other furniture on hearing she was set for delivery on move in day, to save on moving costs. The next Monday day before couch was to be delivered she received call that couch delivery date was pushed to 11/8. We then started trying the relentless and time consuming process of reaching customer relations of who are no help,and you basically have to threaten legal action almost to get them to send you through to escalation team. On speaking with Angela at extension 4294 at corporate office in Memphis she agreed that an exchange could be made with the loveseat and my mom could go to store in Bowling Green and pick out a sofa/loveseat set that could be delivered to her in a timely manner. We have to hire sitter to stay with my grandmother and aunt to do so. We arranged this and went that evening when I got off work.....we spoke to asst store manager and desk manager Verlinda who seemed to be very nice and accommodating. We deplaned situation. They saw the exchange part for the loveseat and we were able to make an exchange for a set in the store that Verlinda told us both pieces would be available for deliver to my mom on 11/16. We made the exchange but we weren’t done. Verlinda said we would need to call back to customer relations and tell them to cancel the previous infamous couch that couldn’t be delivered and had now been pushed to a delivery date of 12/10, and replace it with the new one. She wrote explicit instructions for us and told my mom to get on phone first thing and complete this. Mom followed instructions to a Tee! Guess what???? Now this furniture can’t be delivered because the loveseat we are being told is on back order......we emphatically told them we didn’t want to exchange furniture for any other furniture that was not available within a week to be delivered. Now all we are getting is one run around after another. We’ve asked repeatedly for a refund and for them to pick up the loveseat so we can go elsewhere and purchase furniture. Remember this all started 9/6.......my mom has two handicap people in her home and doesn’t have seating for the therapists and anyone coming over. They refuse refund because the loveseat was already delivered. We are beginning to think this is some sick joke and she will never receive the furniture she bought. Today the district sales manager is in the bowling green store. My mom asked Verlinda to speak with him. She informs my mom, he doesn’t take calls, sorry! This has to be the worst customer service I’ve ever seen in my life and couldn’t come at a worse time when my mother who is trying to care for my grandmother and a sister in law has to move to get help from her nurse daughter. PLEASE DO YOURSELF A FAVOR.....DO NOT BUY FURNITURE from this Ashley or any of them!!! They pride themselves on their commercial that they manufacture their furniture, yet they obviously can’t meet their customers need and you will go months without furniture after you order and potentially get rid of what you are sitting on! And when you try to get some kind of feasible resolution.....you will be fed a line of BS and given the run around time and time again! Evidently their big managers are above any reproach either! They won’t take calls according to the desk manager! Unbelievable!!!!!!!!!!!

Had a great salesman Sean. 👍

Used this store multiple times for furniture shopping! Always a good experience!

They helped us find the perfect bed and mattress. Even 2 end tables to match. Thank you guys so much!!