Ashley Store Florence, KY

Stephanie was great to work with!

After we ask them questions, they behave strangely as if we are thieves, I guess because we are not Americans. Racists. The overweight lady and the old gentleman at the entrance.👎👎

We had a pleasure to meet with Wayne in our search for a new couch. He was as kind as he was knowledgable. We appreciated the no pressure sale and we found exactly what we needed. Thanks Wayne!

Steph VanBenschoten in the Florence store, was absolutely wonderful to work with. She went above and beyond, including staying past her shift to make sure I was happy. The couch is exactly what I was looking for after spending many hours in the store searching for the perfect couch. Next time you visit Ashley Furniture ask for Steph, you will be glad you did!

I had a great experience with Ashley Furniture today. I had popped into here last Saturday to find a new living room set for my new apartment and Stephanie was fantastic, she was knowledgeable, kind, and took the time to figure out what we needed. She took great care of us! Please make sure to ask for Steph when you come in!!

Steph did a great job and took the time to get to know what we were shopping for, and helped us make our final decisions. Great service!

Steph Benschoten is the best!! I had a large order and an out of state move and she handled all my question, set up deliveries and made sure I was very happy with the processes and delivery, Ask for Steph she will take care of you!

Great experience. Purchase was quick and easy and the delivery and setup were top notch.

Stephanie at the Florence Store is the absolute best person to deal with! She wasn't pushy, offered honest opinions, and took the time to understand and get to know my family and I to better assist with our purchase. She gave me her cell number and was in constant contact with me even after my 1st delivery over a year ago. I needed a couch and bedroom furniture piece this time around and texted her. She had my number saved, pulled up my account, started an ordered, and added the piece I needed before I even got to the store! Then when we go there, she helped us pick the right couch for our space. When we got the couch, it was a little too big (we measured wrong) and we needed to swap out one of the pieces. Stephanie was right on top of it and less than a week later, I got the other piece. She is such a pleasure to work with and I highly recommend everyone to ask for Stephanie when going to Ashley's!

We made our second purchase here in five years. Once for a couch and the next for outdoor furniture. Very versatile selection and great people to deal with!

I had a GREAT experience at Ashley Furniture this week! After a terrible experience with Value City—delayed deliveries and ultimately canceling my recliner order—I was in a bind. I needed a recliner quickly to recover from an upcoming surgery next week. As soon as I walked into Ashley, I was greeted by a kind gentleman. I explained my situation and asked if it was even possible to get a recliner in time. He was incredibly helpful and took me straight to the living room section. I picked out a couple of options, and thankfully, the one I wanted was in stock at their warehouse in Dayton. I ordered it on Tuesday and scheduled delivery for Friday. Fast forward to today (Friday)—my recliner arrived right on time and in perfect condition! The delivery guys were amazing—super fast (in and out in 15 minutes) and very friendly. This whole experience was incredible, especially after the stress of my Value City ordeal. I’m so thankful for the quick turnaround and great service. I highly recommend Ashley Furniture—honestly one of the best furniture stores in Florence when it comes to quality and customer care.

We had the BEST experience working with Steph! She took time to really listen to what my husband & I wanted & helped us find so much stuff for our new home. We came in to “look” & left with a king bedroom set, a mattress, a dining table, an eat-in-kitchen table & a huge couch. Needless to say, our experience was wonderful. I never felt pressured to buy anything & Steph really took the time to give us ideas on what would work best with our floor plan. I highly recommend Steph & buying at Ashley. Thank you again!

Great experience! Came looking for a bedroom set, but ended up getting an adjustable base. Stacey and Dale were very helpful and accommodating.

Sales people knowledgeable and helpful. Delivery date as promised. No issues with delivery and setup.

-Once you slide your card they got you. -They will text and call to make sure you are home for the delivery, but then they won’t even show up. They make you take off work another day to meet them. -Want to pick up your furniture instead? They say you can't, and their warehouse is all the way up in Dayton Ohio. -They change the name of the furniture collections so it’s harder for you to compare prices online, this way they can sell you the same stuff for more. For example, their Keanu collection is really Henry and can easily be found much cheaper at other local furniture stores, and online. (Do your research, save money) -When they finally delivered my couches the delivery guys were very inexperienced and in a rush. They tried cramming the wider side of the box through my front door, about busting the door frame. Then they realized they needed to turn it to the thinner side, and that’s when they severely gouged my freshly painted wood door frame with the metal bands on the box. There was sawdust on the floor from the damage they caused. -Customer service, there is none. They lie to you and say they started a claim with a "Riverstone" company but they can’t provide any proof. It has been months of them telling me a claim is being processed and now they don’t even respond. Save your time, money and stress, shop somewhere else. I've emailed Brandy, Deaja, and Shay in "customer service" They all give excuse after excuse, could not provide any real information or documentation about the supposed "claim" they filed and failed to provide any resolution to the damaged the caused to my home.

Roy was fantastic as was his fellow coworkers. They assisted us in finding the perfect collection for our home.

We found exactly what we wanted, except the loveseat had a console. We were able to remove it and we love it! Stephanie helped us so much and was incredibly patient with us . She was amazing!

This was my first time buying furniture for myself, and I’m very pleased with the experience. Steph was very wonderful to work with and helped me with every step of the process. I feel that I have great piece of mind with my purchase.

Stacey was amazing!!! Mike was great as well! We furnished almost the entire home because they were so awesome! Can’t wait until everything is delivered! They performed premier customer service!

Our furniture is gorgeous! We were happy with the while process, the only thing I wish they did carry away for your furniture, even if it cost a bit more. However, the quality of our new furniture is suburb. Allie Mae approves! ☺️

Dale was great to work with. The delivery drivers were great as well. The first table was damaged and getting an exchange took too much time just trying to get live person. It would be much easier if you could just call the store. I called the number in my email and it was just a recorded line. So I went online and the link did not work it kept coming up blank. So I found a phone number and they tried to offer me a store credit for future use when I wanted a new item. They did set up an exchange and that went well but the whole process to contact customer service would be easier if you could just work directly with the store like when you're buying items.

Excellent product and service at Ashley Furniture store. Korey was great to work with.

Terrible customer service. Table and chair set delivered damaged to our home on Dec 18, 2024. Plus delivery people damaged yard across the street from our house. I Immediately called into customer service and emailed pictures of the furniture. Company picked it up on Dec 23, 2024. I’ve been trying to get a refund since then. I’ve had multiple failed attempts to reach Jonathan, the General Manager. Customers can’t email him directly. After MULTIPLE calls to customer service and being shuffled back and forth between the store and customer service, I finally received all but $500 of the money back. Last week I was told for the FIRST time that the remainder of the money is from the extended warranty that I purchased and they have to submit a refund to that company. And, that company might not return it all back since it’s been over a month since the delivery was made and no one on Ashley’s side submitted the request to extended warranty company. Total mess. Customer service putting it off on the store and the store putting it off on customer service. I’m getting the runaround. I just want this taken care of so I can move on, two months is unacceptable. And unacceptable that I can’t get a return call back from the GM

We could not have had a better experience here! Steph went above and beyond to take time with us, and help us with our purchases. She even stayed late, ABOVE AND BEYOND! She was never pushy, and instead very knowledgeable about the products. The delivery and set up of the furniture was also efficient. We got our pieces within a few weeks! We will absolutely be shopping here again, especially if Steph is there!

Roy was amazing he helped us both time we came in

Do not trust their sales people.

We purchased a couch from Ashley Homestore and the service was excellent! We were helped by Steph V. and Wayne. Both are very friendly, knowledgeable, and helped us get a great deal. Highly recommend this store for anyone looking for new furniture. We will definitely be shopping here again in the future!

We had a great experience purchasing with Stephanie! Appreciated her knowledge and kindness. Can't wait to work with her again!!

Great experience! They had just want we needed at a reasonable price. Steph helped us and was fantastic.

We were looking on the website before we came out. So we knew what we were looking for. Steph was our salesperson. She was very nice and was patient with us while we had to call our bank. She is a great salesperson! She made the experience easy for us! Thank you so much Steph!

The table and chairs I purchased are great. Wayne, the salesman at the Florence store, was great. He is very knowledgeable, nice and helpful.

Excellent experience! From the sales person to the delivery people the whole experience was great!

Our experience with Ashley Furniture was perfect from start to finish. Our salesperson was attentive yet let us look and sit on things as long as we wanted. The delivery process was seamless, and our delivery person were GREAT. Highly recommend Ashley! We will buy from them again and tell all our friends & family.

Service was incredible. We were able to get everything we wanted and they were able to ship a month before anticipated. We were thrilled to get everything before Christmas.

Had a wonderful experience purchasing our new recliner sofa. Staff was helpful and in great spirits. Had an awesome Black Friday sale. Would like to buy from here again. Even the delivery was quick and easy.

I had the best experience working with Steph to purchase 2 new mattress's. I highly recommend buying from her. She was extremely knowledgeable, helpful and took the time to help me make the best decision. I had shopped around quite a bit. It was a pleasure working with her and I am grateful for the price and quality of both mattresses I purchased and am looking forward to the free adjustable base! She took great care of me and I will definitely go back to buy from her again in the future!

The ordering process in store was a little slower than I would like but all the people that we spoke to were very friendly and helpful. The couch is beautiful and was delivered exactly as ordered. Setting it up was very easy.

Will not shop here again. Very difficult to contact customer service. Received couch damaged on 2 occasions and was informed that if the third couch delivered was damaged that we would have to accept it as is. They offered a tiny discount to accept the damaged couch. Fortunately the third time they delivered the couch was damage free.

We went shopping for a loveseat for our home. Ashley furniture was one of our stops and there we met Wayne. Wayne was very pleasant and very helpful and he helped us find exactly what we needed. Delivery was faster than expected and the two gentlemen who delivered the loveseat and set it up for us were very polite and courteous.

Mike at Ashley in Florence has been great to work with. Never pushy and very responsive to all our questions and concerns. Would highly recommend him.

Worst customer service experience. 2 items we thought were ordered were apparently never ordered. Kitchen table arrived without screws and they had to take it back and delay our delivery by another week. Trying to get ahold of anyone at the store is nearly impossible as no one answers the phone. I have called and left numerous voicemails. We ended up having to show up to the store to try and resolve the issues and was told we would get a call back with a resolution from the manager. Did we ever receive that call? Nope. It’s almost a joke at this point.

We had a great shopping experience at Ashley. The person that greeted us at the door was not pushy, but did keep coming back to check on us. We appreciated having the space by ourselves to think about our purchase. Delivery also went really well! They brought it in no problem, and then after unwrapping them I noticed that there were some dirty marks on the furniture! So I called Ashley up and they sent Stanley Steamer over free of charge to get it cleaned up and it looked as good as new. So overall, it was a great experience! I’m glad they were able to address our issue quickly as well.

Beautiful- assembled here.

Purchased some furniture for our new home and it has been such a breeze from the start. I have loved working with Steph, she was super friendly, helpful, and easy to work with. Would definitely recommend Ashley Furniture!

Cole Meade from Ashley furniture helped us find our couch. He was super friendly, knowledgeable and helpful.

Steph is absolutely the best! She has helped us every time we have came in. She makes us feel like family, not customers! We ask for her as soon as we walk in! Absolutely love her and the service she provides. You guys surely have a gem with her!!!

Wayne was an excellent salesman and really went above and beyond with his service when we were making our purchases. He was very patient with us as well. Thank you Wayne!!

The store has plenty of options but the staff are horribly untrained. After placing an order and changing my mind, I have been in contact with the store 6+ times and am unable to get the order canceled. In particular, avoid their salesman, Roy. I keep being told a manager will take care of it. It has been over 2 weeks and nothing has been done.

We absolutely love our couch and the service we got the moment we walked in the door! It was seamless and our couch was delivered not even a week after ! We are so happy !

Cole did a great job helping us out picking a sofa. Very courteous and informative. Thank you!!!

Salesman was fantastic!! Spent at least 2 hours with me! It did take a long time to get the bedroom set in. Ordered in Aug. but I am still waiting for the bed. I know it is the manufacturer so Ashley is not to be blamed.

Our experience with our Ashley purchase was above expectations from the salesperson to the delivery people. Very attentive and respectful. Highly recommend.

My overall experience was amazing! To finding what I wanted at the store, to my furniture guy, to my delivery. I will always shop at Ashley!

Steph went above and beyond to help me purchase my furniture! She is very knowledgeable, has a welcoming and wonderful personality! I would definitely purchase and have Steph as my salesperson!

Purchased bed from Roy. Happy with merchandise. Not happy with sales associate. I've text Roy 5 times without a response.

Our delivery was on time and we got regular updates. Our house isn't the easiest to deliver to, but the guys that made our delivery were professional, quick and very accommodating. It was a great experience and we will buy from Ashley again in the future.

Wayne at Ashley furniture was very helpful! Thanks for everything!

Wow, amazing service. Steph VanBenschoten is the sales person to go to for all your furniture needs. She went over and beyond for me.

I already knew what I wanted when I went in the store because I had looked online. The salesman was very gracious and gave us his phone number in case we had any questions or problems. Our dining table and chairs were not in stock but we were given an approximate date for delivery. I liked that I could receive texts about my set and I could set up delivery online. The delivery guys were prompt and quick. They cleaned up all their mess and made sure we were satisfied with everything.

Thanks to Steph VanBenschoten and Cole! Professional,friendly and found what I needed! Thank you!!!

Crystal was our sales associate. Spent time with us. Showed us different styles very knowledgeable No high pressure very helpful Linda and Jennifer

Mike was friendly, helpful, and he really knew his stuff! Really appreciated his help selecting the perfect pieces for our home. Go talk to Mike!

Big thanks to Mike Butts for his assistance. He made my first visit to the store stress free and the purchase info easy to understand. I feel fortunate to have had his help. Can’t wait for the bedroom set to arrive.

Bought a recliner love seat on-line. Ashley's was reasonably priced, not a long wait, fully assembled... no muss no fuss. The guys delivering were friendly and quick.

Cole did a fantastic job helping us with our new leather couches. Would highly recommend him at their Florence location.

We bought a couch from Dale Kramer at this location and are very excited about it! He was super helpful and provided a great experience for us. Thank you!

Cole from Ashley in Florence was a great help in finding my new sofa! He was very knowledgeable and helpful making the process extremely efficient and easy.

Great experience with help from Steph. Very helpful and her help made our visit easy!!

Stephanie was very helpful and easy to work with! Was flexible with our schedules! And gave us the best option for that fit our need and wants!

Cole Meade was amazing and paid attention to details. He answered ALL of my questions and was patient. Thank you!

I worked with Crystal Tant, she was very professional and helpful. Crystal let me know about all the options that came with purchasing furniture, but wasn't pushy about it, which I appreciated.

Stephanie was absolutely amazing!!! She really helped me and my sister today!!!

Cole from Ashley did a great job. Give this man a raise!

Had a great experience with steph , will be back to see her soon!!

Steph was super nice and very helpful.

Stephanie was very nice and helpful

Steph ordered our sectional couch for us, she was beyond friendly and helpful :)

Steph was patient and so helpful to us as we decided on furnishings for our new condo. She did a lot of research on our behalf and made suggestions that were spot on! You can’t go wrong with Steph!

Steph is so awesome- so helpful, patient, kind, , and her suggestions were spot on! Thanks for helping us organize furniture for our move! Lots less stressful with her help

Steph came HIGHLY recommended and did not disappoint. She was a pleasure to work with and took the time to listen and help us find what we liked and worked. She went out of her way to help us and we will be back to work with her. Thank you Steph!!

Steph was wonderful to work with and offered a great price on our purchases!

Cole and Roy was amazing with helping with a bedset and furniture set !!!!

Steph was so helpful! I love my new couch:)

Quick and easy process. Michael B was able to save us a little money on our couch as well. Overall great experience!

Ashley furniture in Florence Kentucky sold my 21 year old daughter furniture. Told her it would be in within two weeks. She called the sales associate,Roy Strader, prior to us driving 3 hours, to ensure the furniture was in and he stated yes. Half way into our drive, he called to say he made a mistake and didn't order the furniture and it would not be in for another couple of weeks, but she could take the floor model or get free delivery. We chose free delivery. He said he would call to let her know it was in and set the delivery date. He never called. My daughter called multiple times and he was always *on lunch* and would call her back. Needless to say, I finally called a week later and spike to "manager" Dave who was hateful and told me he was going on vacation for a week and couldn't do anything until he came back. I argued and told him to cancel the order since he didn't want to help at which point he begrudgingly looked up her account. Then proceeds to tell me the order was canceled because Roy told him we drove down there and didn't like the furniture and changed our minds. Which wasn't true. Plus, had that been true.. why didn't you refund her money? All lies. He then told me the order had never been placed. He said I could place it that day but still couldn't get free delivery as it's a third party contract and that it would be 2 MONTHS before her furniture came in. I canceled the whole order and he hung up on me. Worst business transaction I've ever had.

Cole did an amazing job and gave me a great deal!

Cole Meade did AMAZING! He made sure we got exactly what we wanted and really cared about making sure we felt confident in our choice! Cole was born for this job! Thanks a bunch!

Cole did a great job!

My wife and I had the pleasure of working with WAYNE WINDER when we started looking for new mattress. Back in July we met Wayne and he was very knowledgeable and walked us through our choices. We did our research and came back to work with Wayne. He was very professional but yet had the perfect personal touch. When shopping at Ashley we will always work with Wayne!

Cole, took excellent care of us. Very helpful!

Cole was not only knowledgeable about pricing and availability of each piece we inquired about, he was able to help us furnish the rest of the rooms we have been putting off at a great price. We would recommend him to work with anyone who wants an honest salesman.

Great experience buying our new sofa! Thanks Cole Meade for all your help!

Wayne took great care of me! He was patient with all of my requests and needs, and made the process smooth and easy. I came in wanting just bedroom furniture and ended up buying a couch too. Thank you!

We had a great experience purchasing our new sectional with Steph. She was kind, professional, and helped us feel confident in our decision!

Cole hooked me up! Stephanie was also a big help! Thanks yall!

Cole is the man and helped us find the sofas we needed for our new living room! Gave us tons of options and wasn't pushy. Will come back for our future needs!

Wayne was simply the best. He should be promoted to manager of all things.

Wayne is a 10/10 salesperson. He knew his stuff but didn't smother us while we shopped!

Great sales experience with Justin in purchasing a dining table set. He was very knowledgeable, friendly, and professional.

Cole and Steph hooked us up!!!

We purchased a sectional from Wayne. Wayne was great! He was so helpful snd informative. Thank you!

I brought my daughter and son-in-law to look at dining room sets for their new home. Dale was our first point of contact and he was extremely nice and helpful. As my daughter and her husband discussed a dining set they might like, Dale introduced us to Roy and he was just as nice and helpful! He was able to get my daughter and her husband an exceptional deal on an 8 piece dining set with a 5 year warranty and delivery. They even postponed delivery until mid-October when they close on their home. We will definitely return when their new home is finished being built and they can purchase the final items they need for their home. Thank you Dale and Roy for exceptional customer service and customer satisfaction. You both were wonderful to work with!

Cole was great to work with & very knowledgeable. Quick, easy and out the door. Would definitely work with him again!

Nice salesman but nothing in stock for weeks.

Cole Meade was very polite and welcoming. He made sure that we were satisfied with what we were getting. He was very knowledgeable of the products, protection plan, delivery, materials, etc. He wasn’t pushy. We were very satisfied and would recommend him for your next purchase.

Cole is awesome & helped out a lot with bedroom suit shopping measuring and pricing as well! 5 stars!

Cole was great at Ashley Home. Come see him for your furniture needs!

Recently bought a very nice sectional at a great price. Shout out to Cole for assisting us and answering our questions, while showing us various options that fit our needs. Will shop here again in the future!

Caleb was a great help!

Caleb was super helpful to us in picking out a couch. When we had questions he would show us other options and give insight to how the furniture might look in our house as compared to on the sales floor. I appreciated his patience, and I’m so excited for our new couch!

Great experience with the help from Cole! He was very attentive and knowledgeable. He made sure we found the perfect couch for our new home. Highly recommend Cole for all your home furniture needs.

Cole did a great job helping us pick out couches and was very patience. Thank you

Cole helped us find the perfect couch for our playroom and was very professional even though he had lots going on! Will come back!

We had an amazing experience here. Cole was so good to work with. He was very personable, helpful, and went above and beyond for us customers. Can’t recommend him enough!

Cole at the Florence location was absolutely amazing see him for all furniture needs

Cole Meade was such a polite salesman. Quickly helped me order my dream couch, was very polite and kept conversation going and in no time I was ready to head out of the store. Definitely a grade A salesman.

We have a great experience with salesman Roy!

We bought a couch and loveseat off the floor here and when it was delivered it didn’t have the cords with it. The delivery is very expensive and we had to drive over 2 times to get the cord. Was not happy!

Absolutely wonderful experience with Stephanie! She’s the reason I returned to the Florence store to purchase. Can’t wait to get new sunroom furniture. I will definitely shop with Steph next time I need furnishings! Thanks!

Cole took care of us today! Thank you!

Walked into to Ashley to see about bedding and was greeted by Dale, who was great. He had us do a sleep a test. Will likely be back to get a purple mattress after learning of the gel flex technology. Very friendly staff over all, would recommend seeing Dale for all bedding needs and furniture.

1 month out of warranty and they turn a blind eye to the table is literally peeling up. You'd think they'd want to take care of their customers, but apparently not. If it was MY furniture store, I'd want to keep a good reputation. I'm including a few pics of the surface. This table was not abused in any way and only mild dish soap used to clean it **follow-up. They responded as if they were going to take care of the issue, but the link they gave was to an automated response once again just saying my warranty expired. I implore you, shop at a company that actually backs the products they sell

I've had a great experience with Ashley. High quality comfortable furnature at a decent price. My salesman Roy was awesome.

My salesman was great, super helpful and informative. However the details of when my furniture would be delivered were incorrect. It ended up taking an additional 2 weeks which made it almost a month before I received my items. The delivery men were exceptional and shared my excitement once I did receive my items. Nothing is perfect but I would still suggest more accuracy in delivery time frames. I LOVE my new couch and chair!

Mike was great, really helped us figure out exactly what we needed. 10/10 service! Thanks again Mike!

Cole was our salesperson and he was awesome! He set us up with the best bed we ever had and we're good to go for the next 10 years. Thanks Cole!

Both visits great service

Steph at Florence was patient and extremely helpful. Once she understood our preferences, she was able to show us a number of great options. Great experience, and thanks! Update 9/26/24: New loveseat needed for our mother, and Cole helped us find the perfect piece!

Steph was super helpful in finding a sectional and recliner for my parents!

****Update**** Sofa is still not fixed. We are going on a year now of a being jerked around by customer service. On July 29th I was charged $321 by Morris to have yet another service person come out and repair the sofa ( a 3-4 hour job) and have yet to see anyone. I called today to be refunded for the money I paid because I am absolutely SICK of dealing with Morris/Ashley and their third party repair company (US Quality) which is also a JOKE and now they are REFUSING MY REFUND. I've asked to speak to a supervisor about this for 3 days now and have been told nobody is available to take my call and nobody calls me back. HORRIBLE. I purchased a $3000 sectional sofa here in 2021. Not even three years later almost all of the seat decking under the cushions have either torn or ripped out completely to the point you can't even sit properly on the sofa without sinking to the floor. I've spent the last 6 months trying to get these replaced/repaired and was told they are not covered under any warranty that I purchased along with the sofa (5 year extended warranty). Finally today, from my out of pocket cost Ashley sends a service tech out to repair the sectional and I'm told he wasn't given enough time so he can't do the job. He also tells me he has never seen a more poorly made sofa. He called it a "covid special". WHAT A JOKE. I guess now I'm just supposed to deal with a broken $3000 sectional that I can't even sit on. You can't even actually speak to a customer service rep, everything has to go through chat or be submitted via email. Do yourself a favor and GO ANYWHERE ELSE!!

We are so pleased with the quality of service provided by Roy Strader in purchasing our furniture. It was a pleasure from A to Z, and we will recommend him and Ashley/Morris for our future furniture purchases.

Roy Strader was great! He was so kind and helpful. We are a return customer because of him! Sabrina K

Roy Strader is the best! He was so kind, helpful and went out of his way to serve us. Gary K

Great experience and Cole was very helpful

Today me and my girlfriend went shopping for a new bed and Cole helped us out and he was amazing! Super kind and went above and beyond to do everything he could to help us and we left finding something we loved and we are beyond happy! Thanks Cole! I’d give you 10 stars if I could!

Cole was great to work with. Was able to point us in the right direction and made everthing very easy. Highly recommend.

Cole did a fantastic job helping us on our Stearns. Phenomenal guy def recommend

Caleb was very helpful, not pushy and quite charming. I love my new mcm table and chairs! I will shop with Ashley again.

Experience was pleasant and fun, Wayne was great!

Great buying experience from start to finish. Steph was helpful with finding a couch that matched our space, figuring out financing, and arranging delivery. The delivery team was fast and careful. Couch looks great in the space. Definitely will be returning for future furniture needs.

Cole and Mike did awesome! Really loved there service

Cole is great! Wonderful guy. He stayed with us and got us in and out with no hassle!

My fiancé and I purchased a purple mattress last weekend at the Florence location. Our sale guy was Cole and unfortunately our visit was a bit frustrating. Cole was all over the place, very scattered brain, it was a hassle and everything took way longer than it should have. Due to this he messed up our delivery by putting wrong information giving us a bronze delivery when we paid for platinum delivery. Right before we were leaving he asked my fiancé to scan a QR code to do a review on his performance for that day and instead of letting my fiancé do the review Cole went ahead and gave himself 5 stars before my fiancé can give him the “proper” review. My fiancé even told him “wow you’re really going to go ahead and give yourself a 5 star review” the next time we purchase from Ashley we will make sure someone else helps us out!

Cole did an awesome job helping us ding the right tables for our family room. He even helped us find a matching entertainment center. We would recommend him .

These guys are the best! Worked with, and made it happen!

Awesome store with exceptional help. Our sales person Cole was great and Steph very knowledgable as well. Recommend both highly !!! Easy and pleasurable to work with.

Steph helped us with our purchase !! The best thank you!!!

I will ONLY shop at this location in Florence for my furniture thanks to Stephanie!!! BEST CUSTOMER SERVICE I HAVE EVER RECEIVED!!!She goes above and beyond to helping make sure all your needs and wants are met!! She also stays in contact with you and helps you every step of the way!!! ASK FOR STEPHANIE SHE IS THE BEST!!! She is also honest and doesn’t make you feel pressured she really just wants you to be happy and comfortable with your purchase!!!!

Cole did a fantastic job

Steph is the best ever and I even got a free American flag blanket which made my day!! Thanks Steph!!

Roy Strader

Cole was a pleasure to work with and quick to answer any questions we had. Great experience.

Cole was extremely helpful!

Roy and Caleb were great to work with they were knowledgeable and made the sale process quick and easy. We look forward to buying more furniture from them.

We were able to find the exact bar stools that we wanted for our new home and the salesman indicated that there was one in stock and the other needed to be ordered from the warehouse and they would deliver when the second one arrived from the warehouse. Ordered on 5/20. Three weeks later after checking again with the salesman, he assured me that it was on the way. Again no communication from salesman. Finally received an email requesting a delivery date. Another week and finally received delivery of the bar stools. The stools are excellent, but communications were/are a problem.

My man Cole helped me pick my beauty rest it’s awesome

Cole was very friendly and so helpful!

Cole is awesome helping me build my sectional for my dream home.

Stephanie was so helpful

Steph was very helpful and I'm getting new bedroom furniture. Thank you Steph!

Steph was the best person to help us andsuper sweet and very helpful

Steph was an awesome associate and eas very helpful in our purchase.

Steph was awesome so I came back to purchase my new Adjustable mattress set from her!!! Thank you!

Steph helped my wife Danielle and I pick out our new adjustable Mattress set and we are so excited to get that and the new furniture in our new home!!! Thank you Steph for your expertise and had fun too!!!

Steph is a wonderful saleswoman. She made my visit very pleasant so I had to buy the furniture. I also got the Stearns and Foster adjustable mattress set and I can’t wait to get it!!!

Cole did a great job!!

My purchased items are just what I wanted. However, they cancelled one of my items saying they couldn't sell at the price quoted even though the sales person was a long time employee. Then they offered a gift card and then didn't follow through.

6 MONTH FOLLOW UP: AFTER 3 visits the dresser is finally in working order I love the selection and prices here and have been a customer for many years. My most recent order arrived damaged and contacting the crew to get someone out here to fix it has been difficult. A tech is scheduled to come out and look at the damage but as of now we are not using the brand-new item I paid for; it's just taking up room in the house. If the item is fixed, I'll come back and update the rating but for now I am rather annoyed with this latest experience. This does not affect the rating at all but the sales associate we had actually suggested I "pick up the largest item myself" even though I was paying for delivery on the entire order because they have been having issues with the delivery services damaging items. When I audibly laughed out loud and questioned why I should move the most difficult item myself and pay for delivery on the smaller items he looked a little puzzled. If you are having issues with a delivery service you guys hired that's on you not me. Don't suggest customers pay for delivery and pick up their own items because you guys are having issues... that's absurd.

Wayne Winder was wonderful! Easiest furniture purchase we've ever had!!!

Shopping at the Florence store today for furniture and I have to say I had the best customer service. Thank you, Michael Butt, for all of your help! We will definitely shop with you again!

My experience wasn’t so great My salesman Cole promised me certain dates and did not follow through I had to go in store multiple times I wanted 2 storage units for my bed. He only ordered 1. My bed showed damaged. Finally bed came and they forgot to load the bed slats which is the base of the bed Had to wait 2 more weeks. I had to sleep on my living room floor for a month. So disappointed it was a disaster in store and the table I ordered online came im different days screws were stripped table is wobbly

What can I say, we certainly are glad that we walked through multiple stores, although, we did end up right back where we started. Our salesman, Roy, was fantastic! He gave us time to browse and never hovered. When we did have questions, he was Johnny On The Spot. Thank you, Roy. We can't wait for our couches and recliner to arrive!

Roy was a great salesman! He answered all our questions and we are very happy with the service and our purchase.

Roy was so helpful with answering all of our questions and helping us find the perfect sectional! We are very happy with the service.

Wayne helped me out got me exactly what I wanted would recommend coming and talking to him to get you whatever you need!

Cole did a fantastic selling us our sofa. Please go see him for all your furniture and mattress needs. He’s friendly and approachable and really knows his stuff!

Cole did a great job helping us select the perfect summer patio set! Highly recommend him!!

Stephanie was tremendously helpful in helping me pick out furniture. I’m color blind and have a hard time putting things together. She’s awesome!

Steph gave us the best customer service hands down. Thank you !

very helpful!

Cole did awesome helping me stock my basement!!

Roy did a fantastic job answering all questions, concerns, and getting my parents out the door with the best deal.

Roy

Box spring broke so we went out to buy a new one, after 6 stores and rude service at most other mattress locations we decided to try Ashley’s where Mike was the first salesman who actually approached us and helped us find exactly what we needed and got us a really great deal. Even has us talking about upgrading our other furniture in the near future. 10/10 would shop here again and will request Mike

Mike helped me with a box spring. Was very knowledgeable and helped me choose my next mattress to purchase. 10/10 will return

Roy was awesome. Knowledable, helpful and so friendly. Thanks Roy!

Found the perfect sectional for our home at Ashley with the help of Mike Butts!

We have worked with Steph a couple of times now, first with a new bed and now with new furniture for our home. Each time she has been excellent and a pleasure to do business with.

Steph was the best in helping us furnish our home completely. Not only a great saleswoman, but we found a friend in Steph! Thanks again

Stephanie is AMAZING!! She was super helpful and was able to get my daughter a wonderful price for a sectional. Highly recommend . Thank you Stephanie!!!

Store has a lot of great options . Stephanie was amazing . Highly recommended !!

Roy assisted us in getting new furniture. Was helpful, patient, and attentive. Would recommend searching him out if you are in the store and searching for furniture.

We had an excellent experience purchasing our couch, would definitely recommend!

Steph VanBenschoten went above and beyond to make sure that I found the furniture pieces that I was looking and happy with my purchases. From the moment I entered Ashley Furniture, she made me feel welcome. She was very patient while I debated my purchases. One of my best furniture buying experiences ever.

Extremely pleased with the quality of service, furniture selection and pricing. Stephanie V. was amazing. Very helpful and very patient. My Sister and I came in just to look but ended up buying a headboard and frame, king-sized mattress, glass dining table, lamp. All thanks to Stephanie's knowledge of furniture, inventory and considerable patience. We will definitely return and hope to work with Stephanie again.

Roy did a fantastic job in placing my order. Great service, polite and friendly. I appreciate his kindness and knowledge of what I needed and what was good for my grandsons bed.

Customer service is wonderful

Went to Ashley to get furniture today and Roy was great with help and suggestions. Service was try enjoyable.

Great job Cole

Cole, Ashley Funture associate, Florence Kentucky. Was Totally Awesome, what a machine, Customer Service Skills are impeccable! He's Friendly, comfortdent, and Very Knowledgeable. Cole, actually made my evening Better. Thanks so Much Cole!!

Greatly appreciate Cole helping me navigate my Purchase for multiple items.

Our sales rep. Wayne was very professional and helped us when we needed it. He gave us our space and didn't hound us. But when we needed him he was there. He answered any questions we had and showed us all features of the furniture we looked at and the one we eventually bought. Hats off to Wayne thank you.

Stephanie was amazing and kind i would recommend her!! She helped me pick out my living room furniture!! Definitely did not feel pressured to buy!! She was very knowledgeable and helpful every step of the way!! I will be back to finish the rest of my house!!

Wayne just sold a very nice living room set to us. It was a wonderful experience!

Had a very pleasant experience with Wayne helping me find my new dining room set. Michael also helped in order to get the pricing down to what was listed online.Thanks so much guys I truly appreciate the kindness and making it so easy for me.

Stephanie was awesome! She made the furniture buying process seamless. So excited to move into our new home!

Stephanie was absolutely amazing. Super knowledgeable and easy to work with, no Pressure. She is a keeper!!

Wayne provides outstanding customer service and went above and beyond to ensure I had all the details on the warranty, cost and delivery information.

Mike Butts was amazing! He was very knowledgeable and helped us through the entire buying process! Highly recommend him!

Stephanie helped me select my outdoor furniture and was very professional and knowledgeable. If I need more furniture I will come back and ask to work with her! Thanks Stephanie!

If you go to Ashley furniture ask for Stephanie she’s awesome and did a good job for serving me while I was getting my dining set Thanks Stephanie😀

(Translated by Google) They don't have much variety of furniture. (Original) No tienen mucha variedad de muebles

Michael Butts was great! He showed us many quality options for what we were looking for and found us something awesome! Friendly and got us the best price!

Our purchase was an easy process. We picked out item. Set up our delivery choice. Product was delivered in the 3 hour window . I received text from the delivery people. The 2 young men were very polite on arrival. Ask me where to put it and came in with it and I signed and they were on their way.

Stephanie was awesome!

Roy was wonderful and so helpful! We cannot wait for our new bedroom furniture.

My wife and I came in looking for a coffee table w/chest. Cole was walking in the opposite direction and heard the squeak from my sneaker and turned around alert. He was eager to assist us in finding the right table for our basement. After we settled on the one we wanted. Cole got us in and out. He’s very knowledgeable about everything in the store and makes you feel right at home. If you want a smooth buying experience ask for Cole.

Roy was awesome and on point. Go see him!!!

Michael at the Florence location helped me find the perfect furniture for our new apartment. As a new family of 3 we needed some new additions. Thank you for your A+ service!

Roy went above and beyond to help us!! He took the extra time to explain details on several items we were asking about.

Wayne was great! Helped us get what we wanted and schedule in time for when we need it!

Not only do they have a wide range of different furniture but an over all great atmosphere. Mike helped me by making the process very simple and easy while also accommodating to all of my needs. 10/10 experience and will definitely be recommending.

Roy did a wonder Job helping us with our dining room table!! Definitely recommend!!

Steph’s time and attention in helping us find furniture for our new home was impeccable. If you need furniture go see her at Ashley furniture in Florence!

I can’t say enough wonderful things about our salesperson, Steph VB!! She was so helpful in showing us furniture to fit our families needs and working to find us the best price. We will definitely be back to buy from her again!

I went to Ashley furniture store in florence kentucky. I bought a new mattress and box springs. Steph Vanbenschoten helped me. She is so nice and professional. I highly recommend that when you go to this store,ask for Steph.

Steph VanBenschoten was very helpful and very customer oriented. She made us fell very welcomed and friendly.

Wayne was a great help. He made it fast and easy to make my purchase.

Steph helped us with all of our questions. She was very patient and professional. We enjoyed the experience and would come back.

Steph made buying a bunch of furniture for my new home so easy!! And she made sure I could get any discounts that came along.

If you ever find yourself in the position that you need or want new furniture do yourself a favor and stay as far away from Ashley furniture in Florence, Ky as possible. We went on Friday to look at a couch/ love seat set and were given a quote of $2358.49. We were still looking at a couple of options so we went back on Saturday and purchased said set and paid in full. Sunday evening we receive a text saying that our order was delayed due to a balance of $585… We have been trying to get in contact with a manager since then and have even went in store to try to resolve this issue.. Turns out they “put the wrong tag” and they realized an hour after we left Saturday according to the salesman Roy, however, no one could bother calling or texting to notify us that the amount we paid was incorrect. The general manager refused to honor the price tag that they had placed on their furniture for at least two days and expected us to pay for their mistake. Absolutely crazy. 😡🤯

Roy has been an absolute pleasure to work with. He has been patient, honest and we will absolutely recommend him to anyone. Thank you Everything Roy!

Wayne was wonderful!

Steph V from the Florence location was the best! She assisted me and my husband with our new chairs. Thanks!

Stephanie is wonderful to work with. She is extremely knowledgeable and efficient.

Roy and Cole did a fantastic job! They both were very patient. I highly recommend them for all your next purchases. Please go visit them first, no need to shop around.

Very helpfully

Hassle free. Roamed around found what I wanted grabbed an associate an purchased

Roy Strader made our furniture purchase experience practically seamless. He assisted in finding the exact dining room table we wanted (even though it wasn't in their showroom) and even found the perfect sectional for us. He stayed behind to assist us with our purchase even though it was at the end of his shift. He also checked in with us regularly to make sure our delivery was scheduled correctly, and we were happy with the purchase. Great customer service is so rare these days, so I wanted to give him kudos!

The product is good, but it took a long time to deliver the product, more than five weeks.

So nice and helpful!

When we walked in the store we were greeted by a young salesman named Cole. He asked if we were looking for anything in particular and we let him know we were looking for a counter height 8’ table. He directed us to a new arrival that suited our needs almost perfectly. After asking about delivery times, pricing, etc we decided to purchase the table set which should arrive just about when we need it. We set up 12 months same as cash to have more control over delivery time. Cole was very polite and informative. Anything he wasn’t sure about he looked up on the computer for a quick answer. We would definitely buy from Cole and Ashley Furniture again.

Had a great experience with this Ashley store. I visited 6 different furniture stores shopping for a new home and came back to Ashley because of customer care. My salesperson Roy Strader went above and beyond to help me find what I wanted. He was more knowledgeable than any salesperson I dealt with while shopping! He really made me feel comfortable with everything I purchased! GREAT EMPLOYEE!

My experience with Morris and Ashley Furniture was a breeze. Sarah was very helpful with assisting me while making my purchase. She kept me updated on the delivery process when my order was delayed up until the new day my order was coming to my home. The delivery team was nice and they were efficient with their service. I will be back to make another purchase soon.

Ashley Furniture was very helpful in helping me pick out the bedroom set that would work best for me. I ended up getting a mattress too. Roy & Cole (salesman) were the best!

We had a smaller space, so needed a small-scale sectional. We found what we wanted online and went to the store to order. The two end chairs of the sectional were delivered damaged and with the wrong backs in them. At first they wanted to repair them, but I was insistent that they were replaced, since they were delivered damaged through no fault of ours. Four months after our initial order we finally have all the pieces.

I had a great experience shopping here like I always do thanks to the sales associates Cole Meade and Sarah Growney. Look for one of these two whether you plan to buy or you’re just looking around. I bought a lot of furniture to fill some rooms in my house and managed to get some good discounts. These wonderful young adults had great knowledge of the products I looked at and managed to answer all of my questions effectively. They are also very disciplined sales associates. I appreciated the fact that they weren’t pushy, desperate or stalker-ish like I see with a lot of salespeople out there. I’m usually not very ambitious when it comes to writing reviews, but wouldn’t feel good about myself with giving these two the public shoutout they deserve. Keep up the good work Cole and Sarah!

Stephanie is absolutely amazing. She was caring, compassionate and very informative!! I would highly recommend her for any purchasing needs

Steph and Cynthia were very helpful!!! They went beyond all expectations!!!! Thank you!!!!

I am so pleased with the store employees as well as the delivery people. I love my new furniture and everyone was so helpful.

They were great, friendly, and setup everything. The Florence location had a larger selection as well.

Went to Ashley looking for new furniture for our living room. Salesman Cole did a great job finding what we were looking for and our overall experience was great.

Roy was very helpful and great to deal with

Steph is amazing! Knowledgeable & friendly!

Super easy process and Sarah was a phenomenal salesperson. Able to answer any questions quickly without hovering and then helped to make sure we got a St Paddy's Day discount on an already great discount.

Nice furniture!

Salesman was not pushy and was eager to accommodate our needs. Delivery was on time and included setup. Individuals were respectful of our property, polite and very knowledgeable as to assembly. This was our first experience with Ashley and we won't hesitate to consider them in the future.

I purchased a new mattress from Ashley Furniture in Florence, KY. Stephanie, the sales associate, was very helpful and entire process was simple. My mattress was delivered when it was due with lots of reminders beforehand. I am sure my guests will enjoy a comfortable new mattress.

Stephanie is a girls girl! She is straight to the point and helped us tremendously!

Stephanie was absolutely amazing. I was in a crunch and needed a couch day of. She was able to make that happen and well within my budget.

Stephanie is the greatest. Takes all the time nec. and very helpful. She has helped us numerous times over several years and we will not go anywhere else. We will continue to shop with Stephanie!!!!!

I am furnishing my new home with furniture from Ashley Furniture located in Florence KY. Cole has been my salesperson at the store who has exceeded my expectations due to his knowledge base of the furniture as well as his professionalism. I am requesting Cole be recognized for his customer service. Jonathan, the GM at the Florence store location needs to be recognized for his customer service and support in assisting with a delivery problem I had. He went over and beyond to correct the problem which I very much appreciated. I look forward to making more purchases from Ashley Furniture.

One star is one too many, no service for furniture that's supposed to be under warranty been trying for 4 months to get service to no avail they tell us someone will be out and give us a time but no one shows this has happened 4 times

It would be really nice to be able to just browse the store without fighting off salesmen. When approached by a salesman (who interrupted a conversation), we told him if we needed him we’d find him. He then rudely said “you don’t have to be rude”. We left. Won’t be back.

(Translated by Google) Very good customer service (Original) Muy buen servicio para el cliente

Wayne Winder was a wonderful help. He helped us for over 2 hours moving furniture all over the store. Merry Christmas to Wayne and the staff.

If I could post zero Stars I would.... been dealing with nothing but headache for over a year. I will never go back and I will always make sure to warn others to never go there as well

Horrible experience. They sold me a couch that was discontinued and which they no longer make. Had me sign up for a line of credit for a couch they knew I wasn't receiving. They never even called to tell me. It took waiting month and me calling them to learn of the situation. Thankfully the card I signed up for is accepted at other furniture stores. I got my couch from furniture fair in 3 days. I would definitely avoid this store! By the way they still have the discontinued couch on their sales floor at full price. Shaddy!

Stephanie vanbenschoten help us a lot she was amazing, she greeted us but did push anything on us or follow us around to get a sale. We bought a sectional from her. If you ever go there ask for Stephanie you won’t be disappointed.

I advise do not purchase with Cole (very tall skinny white man). He completely messed my furniture order. I told him I wanted to purchase the cofffee table and the coach shown in the display. Tells me it will arrive on the 8th of December. 4 min later I see it has matching end tables I find him tell him to add these tables as well. Calls me to confirm delivery. He puts the wrong address! Already ONE mistake made by him. Tells me he will call back. (It’s been 4 days) No call back I call the store speak with the manger she informs he did change the address. But, Shanda informs me that he has 4 different table listed! SECOND mistake he made. Shanda fix’s my order tells me these couches will NOT be delivered until 24th of December. THIRD mistake he made already. Lying to me about delivery! Shanda then proceeds to tell me he left a balance which caused a reason for it not to be delivered. FOURTH mistake he made. He told us he would “take care of everything”. I was approved for more than I was expected and should have never been a balance but from all his mistakes. Now I have 3 different orders because of this man! He made multiple ERRORS in my order. Shanda and Juan gave me sort of credit $300 for his mistakes. I highly do not recommend him! If you are purchasing go with the Shanda.

Stephanie was a great help to us. We found the perfect sofa for our home. She was a tremendous help in finding the perfect fit for us. Stephanie would make a wonderful manager!

Wayne Windor was such a great help with the purchase of our couch! Go see him!!

This has to be the worst furniture store ever. nothing but lame excuses. they told me they don't know when my furniture would be in that they don't ever know what's going to be on the truck that is ridiculous! you pay for set up and they don't even set it up. I went down the road to furniture fair and got what I wanted in two days when Ashley pushed it back months! don't come here if you actually want furniture on time.

Ashley furniture was a great place for us to find living room furniture. Daniel, our salesperson, was super helpful and attentive, but gave us space as well. Prices and paying options are good also. We will be back!

Steph was wonderful

Advertised 30%off....raised the prices to cover the "discount'". Scam sale!

Roy Strader was truly an amazing salesperson. He made my first time experience here at the very location an excellent one, being that I've just relocate to Kentucky. To walk into a store an have the transaction go so well is an experience you don't get often. Amazing and due to his great customer service I will be back to furnace the rest of my home.

Stephanie is an amazing sales associate. Very patient and kind. This lady don’t get paid enough to work here

Stephanie was a great help in finding what we needed for living couch setup. Prices were good and I was very happy with my purchase and experience there.

Stephanie was very helpful she gave many different options.

I was looking for a specific few pieces for my dining room. Roy made the process super easy and he was great to work with!!

When we first bought our furniture, it was a decent experience with our salesman, Roy. Found what we were looking for, good price, financing, etc. Just got our furniture yesterday and discovered it had some minor damage. We were told to contact our salesman, Roy, I did and no one responded. Showed someone red it, but no response. Tried calling the store, no luck either. Ruined our experience to pay all that and wait so long for some damage and can't get it addressed.

Been shopping around for a new living room set for quite a while now. Been to a lot of different places, met a lot of different salesman. This place was different. Our guy Steven had to be the best salesman I've ever encountered in this area. He was understanding, patient and not pushy at all. We actually had an initial issue with the financial side, but he worked some magic and made it all ok. Definitely go here for all your furniture needs. You won't regret it.

Very nice

Roy was extremely helpful and accommodating! We will shop with him again.

Roy was very professional and knowledgeable!! Gave me a super deal!! Would definitely recommend Roy and Ashley furniture!!

Stephanie was great to us!! She helped us get our couch delivered in time for our basement to be finished and host our friends. We live in an area that Ashley Furniture will only deliver to at certain times and she made it work for us!! Couldn’t be happier. Thank you!!

This place is a joke. Bought a bed for my daughter 3 weeks ago. It was delivered today but only 1 piece of the bed was delivered.

Super experience all around. Highly recommend Ashley

Friendly and decent prices. Good quality.

Friendly staff and great selection

Roy S was amazing to work with. The best in all the traits from a salesman. Will definitely work with him again!!

Wayne was the best! Made me feel like I was buying from family.

Sales rep was super friendly and knowledgeable

Roy is an outstanding salesman. Patient, and informative!!

Today I bought a full bedroom suit and mattress for my mom. I also bought a desk for my home office. I worked with Stephanie VanBenschoten and she could not have been more helpful. Will be going to Steph for all my future furnishing needs. Thank you!!

Wayne was a tremendous help during our furniture buying process. Very knowledgeable and patient while we picked out the perfect set for our home!

Stephanie is a manager extraordinaire… great deal and then a jump

They had a great selection of sofas! Roy did a wonderful job helping us! He let us have time to ourselves to browse and decide, but was always nearby to answer our questions! He was very helpful and knowledgeable about the products!

I don’t recommend going to this location I didn’t have the best experience at Ashley’s Furniture Roy Strader was the person who helped me it’s going on two months and still haven’t received all my order was told would be two weeks tops. No communication at all been told multiple different lies after multiple deliveries we still don’t have the correct bed and another set has cracks in it can’t get threw or don’t know who to contact to get anything resolved I spent 8 grand cash at this store and if had the chance I wouldn’t do it again or would think twice beforehand.

A very poor experience with the sales team following purchase of a mattress. After several years as a customer of this store, I will no longer be returning.

Ashley Furniture maintains a store policy for price matching, stating, "If you discover a lower price on an identical, in-stock product from an online retailer, inform us, and we will match it." Acting upon this policy, I proceeded to do just that. However, it appears that the Florence location does not uphold this policy consistently. Initially, they mentioned a willingness to match prices from Amazon, but upon locating the product on Amazon, they altered the condition to necessitate a physical store presence within a 50-mile radius. Instances like these underscore the challenges that brick and mortar stores face, potentially contributing to their decline.

Came in to buy a dining set with a buffet. We bought the buffet off the floor and was told that the table and chairs are being discontinued they say they had 3 set in the back. We purchased the set and was told it would be delivered the following week. Then we were call that the table was damaged and they would get another one. A month went by and they call to set up delivery. The day before they call and said the table is damaged. We finally said we did not want it anymore and because they could not get us the table set we wanted to return the buffet. I have be dealing with them for the last two months to get this returned and they keep telling me customer service would call me to pick up the buffet. I have not heard from customer service. And you can not get ahold of customer service. They don’t answer the phone. I need someone from Ashley to get this taken care of. I have bought most of my furniture from Ashley but after this I will not be coming back. Edit. Mandy was our salesperson when we bought this order. She was awesome. She got us a great deal on it. When I started having problems with the return I called her. She was no longer with Ashley Furniture but she made this her priority get get this taken care of. She called them and texted them everyday! I want to thank her and Jess for all the work on this. Mandy I will definitely be seeing you at Value City!! Thanks again!

Stephen B. did a great job assisting us with our outdoor furniture purchase!

Wayne was great. He answered all of our questions and set us up with a delivery date only three days after our purchase.

Wayne was super helpful. Very informative and accommodating . Very pleased with our buying experience

Just moved in to town and Jessica was very helpful!

John was AMAZING!! Very knowledgeable and kind and patient!! We will be back to buy more furniture 🤩

Stephanie was a pleasure to work with! Looking forward to future purchases with Stephanie!!!

Just moved. Came into buy a bedroom set. John S. Was our salesman. We will be back to see him in a few weeks to furnish the living and spare rooms

John did a great job! Showed me everything I could possibly be interested in. He succeeded in finding me just what I wanted! Thanks John!

John gave a 5 star service with helping our daughter find her complete bedroom set.

John Smith was 5 star and extremely helpful with providing options.

Above and beyond !!! Stephanie and the Manager were so helpful ! Happy purchase . Excellent Customer service, they genuinely care about their customers !

Great service! Ryan, Wayne, and Jessica were very helpful.

Great store and John was great to work with.

Visited the Florence KY store, found what we were looking for and Stephanie was a great help! Highly recommend seeing her!

My fiancé and I were shopping for a new sectional. We found one we liked and John made the process so easy and made sure we got the best deal possible. We ended up getting a new dining room table too before we left!

Stephanie was very helpful and got us exactly what we needed.

BEST customer service! John was amazing and the prices are great!

Great service. Stephanie was great! Even kept our kids busy with a pen and post it’s to draw.

Stephanie was amazing and so helpful. I will definitely be back

Easy shopping. The GM was very easy to work with.

John did an outstanding job. He needs a raise.

Such amazing furniture 😍 Jessica made my experience and great one, so easy.

Kevin was so amazing! Highly recommend him!!!

Stephanie was amazing

John was supper helpful and very friendly.

Stephanie did a great job!!!! Thank you!

Had a great experience working with Wayne and Ryan , very kind and helpful

Ryan was super professional after he breathed on my neck! I did buy that sofa!

Stephanie helped us quickly identify what we wanted, the right color and features.

Stephanie V. She answered all our questions, gave us payment options, and let us have time alone to make a decision.

Good pricing and costumer service!

Stephanie was extremely helpful in helping us find the perfect couch and making sure we got the best price!

Came in today with my husband to look for a new couch. Stephanie was so helpful and nice!

John was great! In and out quickly.

Wayne was our sales person and he did everything he could to help!! He was phenomenal and I would recommend him to anyone. Their manager Ryan was wonderful as well. He was right there to help and fix everything when something went wrong! I truly recommend them both!!

Mandy was a great help finding what we need and giving us a great deal

Wayne was so much help when choosing a couch for our home. He was patient and knowledgeable. I would recommend Ashley in Florence and our sales consultant, Wayne.

Kev Dawg is the man. Got us what we wanted. No problems.

The salesman John did an excellent job and worked with me to get a good deal!

My wife and I we looking for a new couch and recliner, we looked at everything. The very last couch we looked at was the winner, we also liked the recliner that was shown with the couch. John stopped by and walked us through everything. John was helpful, friendly, relatable, and not pushy. He got everything set up for us and sent us away happy customers. Thanks John for a great experience.

Shout out for the great customer service received from Mandy, who got us squared away with a reduced purchase price, our desired financing, and speedy delivery for a new living room set.

Wayne has a history of excellence with us. We have ordered from him multiple times. He stays after hours, treats you with respect, and is 100% upfront and honest. He will stay after his shift to help you and really takes the stress away from the process. This visit we worked with Dymond on a combo purchase with Morris and Ashley. She is also amazing. She listened to what we wanted and found the perfect sectional to meet our needs. Both are truly customer service professionals!!

Steph was amazing , made the process quick and fun!

Stephanie was great!!! We will come back to see her!

Wayne is the best! And the couch is comfy too

Mandy Perkins was awesome!

Stephanie, at the Florence location, is the absolute best!

Stephanie was super helpful! She made the experience great!

John was a wonderful costumer service representative, he helped us both with our sleep and furniture needs. We left happy customers with a new mattress and new ottoman coffee table!

Kevin was very helpful and very knowledgeable about the leather sofa we were looking for

Salesman was awesome. Knowledgeable and extremely helpful. Great job

My husband and I were in some need of new furniture having just moved into our new home! Wayne helped us pick out a couch that suited our needs, and also found us a great ottoman in the back on clearance that complimented it nicely! Mandy helped us get the best deal on our whole purchase and was also overall very helpful during the whole process. Ashley has a nice selection of furniture and great offers throughout the year.

MANDY and KENDSLEY at the Florence Ky store!!! They're the best!!! Go see them. They'll get you all the way right. Thanks ladies...Mandy and Kendsley, much love!!!! 🥰🥰

I ordered over the phone due to an out of state move, and everyone at Ashley/Morris was wonderful. They were efficient and helpful. A huge thank you to Mandy, who gave me clear and honest answers about lead times to ensure that I wasn't going to be sleeping on the floor when I moved into my new home from another state. Thank you Mandy and John for your help! I highly recommend working with them.

Amanda and Kevin were both very knowledgeable and went out of their way to make sure that we were satisfied with our purchase.

Mandy and Wayne were very helpful for my husband and I tonight. Very thoughtful and easy to work with. Highly reccomend them!

Mandy and Wayne. Awesome experience!

Mandy was great to work with today. She was very knowledgeable, professional, and helpful with changing an order that we placed yesterday.

Wonderful working with Mandy and Shanda! Great experience!!

Mandy was amazing. She got us exactly what we needed, I can’t wait for it to arrive!

Mandy with Ashley Furniture was awesome. I purchased a mattress And will be returning to specifically ask for her. I’ve purchased furniture from several different stores in the last week and she has been BY far the best sales person I’ve dealt with! Go into Ashley or the mattress store and ask for Mandy.

John was an awesome salesman. He was very knowledgeable and helpful to us selecting our new furniture. I highly recommend John if you are in the market for new furniture. The sales manager Ryan was great to work with as well.

Stephanie was super fun and amazing to work with and I got a very great deal!!! Thank you Stephanie!!!

Mandy Perkins was my sales associate and she was amazing! Very friendly and very knowledgeable. She and Ryan worked hard to get me the best deal possible!

Stephanie VanBenschoten was awesome!!! Thank you for all of your help!!!

Stephanie was a huge help when I was looking to replace my recliner. She was not pushy at all. Instead she listened and then was able to show me around the store showing me items that fit my needs. It took me a while to decide and I appreciate her patience - giving me the time and space I needed. Thanks for a great experience!

We were looking to replace our living room furniture. Stephanie was extremely helpful and patient with us. She went above and beyond to create our perfect space. If you want a great experience, I highly recommend Stephanie.

Thank you so much Mandy for selling us the best stuff according to our needs to sleep better. 🙏

Stephanie ROCKS!!! Super attentive, patient and not salesy at all. Thank you!!

Mandy and Stephanie were great to work with. Quick in and out. Got exactly what I needed

Stephanie was awesome when helping pick out the comfiest blanket that matched with our couch!

Reason I returned for my purchase is because Stephanie was personable and helpful!!!

Me and my wife had such good luck on grand re-opening weekend. Mandy helped us out for multiple pieces for our new home

Stephanie has been amazing helping us pick out the right living room furniture that works best for our house. Thanks so much for your many hours of designing and math to make our home cozy!

Mandy was great! She went above and beyond to get us the best deal she could and helped my wife and I get the bedroom suit and mattress to fit our lifestyle. I will be sending all my friends and family to her!

Mandy is THE best salesperson. She always greats me with a smile and gives great selection advice!! Will continue to shop your store because her great service.

Mandy Perkins was wonderful in helping us pick out bunk beds for our daughters. She helped us find the best one and great mattress deals as well. She was very friendly and we enjoyed working with her!

Had a great experience working with Mandy. Helped us over multiple visits in deciding between many different couch options for our new house. Professional, patient, and accommodative. Thanks!

Stephanie sold me the best pillow in the world!!! Thanks

Adam was professional, knowledgeable, friendly & was able to help us find everything we were looking for. Highly recommend both him & Ashley Furniture!!

Mandy and Stephanie were great helping me pick out my couch selections for my new condo!!

Mandy and Stephanie are very personal-able and had answers to all my questions.

We're open come see us. Let us make your dreams a reality

I GIVE THIS SALES PERSON MANDY A 5 STARS SERVICE ON NOT BEING PUSHY SALES PERSON. WILL BE BACK P.S. The manager Ryan is a great CLOSER!!! ABC

I have given the Florence, Ky store a one star rating. This may change if the delivery is satisfactory. What makes me mad is the lack of communication with the store after my purchase. They absolutely REFUSE to answer a phone. It's like buy here, then we don't ever want to hear from you again. Well there are lots of furniture stores out there looking for customers. My experience with Ashley Furniture has been disappointing.

Kevin Simons is the best salesman . Very respectful and polite. Helpful as well.

Manager is helpful.

Stephanie Vanbenschoten the most pleasant sales associate we have ever worked with. I would recommend her to anyone. She is knowledgeable about the furniture, listens well on what you what, not what they want to sale. Thank you Stephanie for making our shopping experience exceptional.

Kevin was wonderful to work with.

Mandy was super helpful during our purchase. She was quick to give us advice and gave us the space and privacy to browse around without feeling pressured. She was transparent and kept it professional the entire time. Her personality and passion for helping others drew us in immediately.

I went with my boyfriend to buy a sectional and Zac was of great help. We found the sectional we were looking for! 100% recommended

Ryan at Ashley Furniture in Florence,KY gave us the best customer service in person, after about a week of back an forth emails with customer service after our couch was delivered with a hole in the foot rest. Thanks Ryan for getting us a new one ordered and ending the emails! You’re awesome!

My experience at this store was awesome thanks to my sales person Stephanie!!! She stepped up and answered all my questions plus some! Very knowledgeable!!! Thank you Stephanie for being such a kind, polite and caring person, going the extra mile for me!! Julie Smith

Stephanie was a lovely help with my purchase and she made my experience more pleasant.

We purchased a “as is” house and needed to get furniture that would give us and our fur babies a place to sit and rest as time would permit. Chanda( I believe was her name) helped us get the best product for our money. She price matched her competitors, handled everything over the phone, told us when there were shipping delays, etc. and even predicted when the furniture would be in down to the hour. She was great. I would definitely buy through her again. With a nfl linebacker and 2 fur babies I am sure we will see you again soon (Would have given 5 stars but other staff were rude at pickup because she wasn’t there)

Wayne was amazing! So friendly and helpful. Ryan also helped us a great deal! Go see them for your furniture needs.

Wayne was very helpful in finding exactly what I was looking for. Thank you

I was astonished by the customer service and willingness to work with me I’ll never buy anywhere else!! Thank you so much Zach, Stephanie and Mandy!!

Mandy stephanie and zach were such a great help today

Mandy, Trey and Zach helped us with the purchase of a sectional and mattress. They were all fantastic and knew their stuff. All of them were extremely customer friendly and Mandy took extra care of us so we are very happy with our purchase and experience.

Trey, Mandy and Zach all helped us and were awesome. We are very happy with their friendly customer service and expertise.

Mandy was great to work with. She was very professional, friendly and did her best to get me a great deal.

Mandy was very helpful and enjoyed working with her to make our purchase

Incredibly friendly staff, Mandy went above and beyond to help us get what we wanted. Would definitely return for future purchases.

Store is now finished with construction! It looks great. Come see us! We await and always appreciate your business! Zac. Sales Associate at Ashley's in florence.

Mandy was amazing! Got discounts and was able to find things in stock and get them here within the week! Go see her!

Mandy is awesome. The best ever. Sweet and very personable. I will be back.

Store looks amazing. Very fun shopping with.

Our salesman was on vacation and the GM Ryan jumped in and was a tremendous help. Bought our first new bedroom set and couldn’t be more excited

We worked with Stephanie and absolutely loved her! She was easy to work with & was time efficient! Go see her!

Went in to buy our first bedroom suite set so I had little to no knowledge on what to look for in a good quality. Wayne Winder was awesome from the start to finish informing me on so much while also being patient that I had two young children with me. I really appreciated the fact he took hours helping me and helping me find the best deals for quality and not just thinking all about the money!

Worked with John Smith at he did a great job of letting me walk around on my own and was on the spot when I was ready!!

Stephanie was awesome. She was so patient and helpful in our search for a new sectional for our den. Very knowledgeable. Great personality and just a delight to work with. She will work with you to find what you are looking for.

Stephanie was wonderful, very helpful and patient. One of the best experiences purchasing furniture. Will be a returning customer

Great shopping experience and great help from Adam!

Stephanie was wonderful! So easy for my first experience! Thank you

Stephanie helped us with everything we needed and was very thorough!

Wayne at Ashley was an excellent help! We went into the store with an idea of what we wanted and he made it happen. He was extremely nice, helpful and patient as we explored all our options. We would definitely recommend him to all our friends and family!

Store manager is awesome! Did a great job working with us!

My husband and I went into the store today only to look at a new mattress and bedroom furniture. Trey was our salesman and was extremely helpful and made the experience fun! Needless to say, we walked out with a great deal on a new mattress and our first brand new bedroom set! I can’t say enough good things about Trey and Ryan that helped us achieve this! I would highly recommend them both!

I walked in knowing what I wanted from browsing online, Stephanie was amazing at getting me more information for pricing and delivery. She also made sure that I received the lowest price from price-matching. The whole process only took about 10 minutes and she was very nice and friendly the entire time.

Mandy was a pleasure to work with. She had a bright, positive personality and was beyond helpful. Will definitely be working with her for future needs

Mandy Perkins was excellent! Very helpful and not pushy at all. Her concern was for us not the sale. Great personality as well.

Our experience was quick and professional, and we got a got deal and some very nice quality pieces!

Mandy was great to deal with. Her customer service was top notch and was amazing to deal with. She listened to what our needs were and gave us options and an amazing deal on a sofa and loveseat set! Would recommend her to anyone!

Stephanie was super helpful and answered all of our questions. She wasn’t pushy and helped us select the furniture we wanted. Ryan was extremely helpful with the deal as well and still had time to get groceries for the family.

Stephanie was amazing. She was very helpful but not “pushy” at all! All the people we encountered were so kind and also fun! Ryan, the general manager, was great also!

Zac Krieg was amazing @ Ashley/morris Furniture. Ryan & Mandy helped tremendously. Joe was clutch finalizing details. The deal was easy and we left very happy. Stop and see Zac as soon as you can. Thanks again!

My husband and I went to look for living room furniture and Trey Shelton listened to our vision and led us to the perfect pieces. He was very friendly and helpful. I would recommend this store and Trey to anyone looking for new furniture.

I will never go anywhere else to buy furniture. Mandy was very knowledgeable, honest and sweet . She gave us a killer deal. Everything we have purchased from Ashley Furniture has been great quality

Our sales person Mandy was amazing! She helped my wife and I pick out the perfect furniture for our home. Could not have asked for better help.

If I could give them zero stars, I would. This has been the absolute worst furniture buying experience I have ever had. Do not shop here. We have had several attempts of them trying to deliver our couches - they have attempted to deliver the wrong color twice and then attempted to deliver broken couches. We purchased these couches in November 2022 and it is February and we STILL don’t have our couches. Even worse is when there are issues with your order - you can’t get ahold of an actual person to fix it. We have literally had to drive over to the actual store and complain each time because no one answers the phone and it’s all automated. Save yourself the headache and look anywhere else but Ashley furniture.

Mandy was very knowledgeable of the product. Helped us pick the items that would best fit our family and was able to work out details for us. She was open and honest. She was friendly and we enjoyed shopping with her.

Stephanie was so helpful helping me find my bedroom set, and saving me money! Wonderful selection and staff. Was treated with so much kindness and patience.

I ordered a nice farm style table with 4 chairs and a bench. Covid hit, and I never got the bench and the chairs fell apart in months. It’s a waste of $1,200. I’ve called to get a refund or replacement and I get the run around, please don’t buy from this company. Also, I bought my bedroom set from them and my nightstand had a huge hole in it, I didn’t notice it for months. Shame on you Ashley furniture!

Great customer service ! Ryan the store manager took great care of me .

Treated with respect. Exchange within 3 days of receiving furniture that did not match my decor was a simple transaction.

Purchased a dresser a year ago and it has since fallen apart. Thinking I get what I pay for, I purchased a $3,000 couch for my basement at the end of December and it is broke and I can not use it. They would not let me return it without paying a restocking fee was promised a $300 gift card that I have not received but should have the 3 ruined pieces replaced sometime in February. Update : my furniture was delivered without any flaws but never recieved anything I was promised including assistance from the gentleman that answered my review.

Mandy was wonderful to work with! Very helpful! Highly recommended. Please ask for her when you go there.

We bought a living room set today from Mandy. She got us a great deal, and she wasn’t overly pushy. She let us browse and made herself available for questions, but didn’t hover. It was a very pleasant experience.

Mandy, Wayne and Ryan took wonderful care of me... Been in several times looking and everyone is friendly, knowledgeable etc.. definitely recommend Mandy and Wayne and Ryan as a Manager! Pleasant experience.

Ordered a bed and was given a date when it would be delivered. They show up to deliver and are missing one of the bed rails. I assume they went back and found it because we get a text and had to get back in line for delivery. Very frustrating when you plan around a delivery.

Mandy is a spectacular saleswoman! She listened to our needs provided details on 3 products my wife and I purchased. Pleasant personality, easy to purchase from with a great person like Mandy!

We purchased a new bed a week ago Mandy was GREAT! She took the time to explain the differences between the mattresses and made sure we had everything we needed to finally get a good night's sleep. The mattress was delivered quickly and the delivery guys were nice and did thier job quicky and efficiently! I would recommend Mandy for all of your mattress purchases!

Wonderful place to shop David was very helpful and the delivery was outstanding service

Selection is large, I could go without the sales people hounding me the whole time.

Recently went to Ashley furniture in Florence looking for a new sofa. Was told by the sales representative the couch I wanted wouldn’t be in till January of 2023 so I asked if there were any similar. He showed me the higher end version of the sofa I liked and said it would be in by Dec 14th, 2022. With no delays, it is December 22nd, 2022 and it is just now being delivered. Also was told I wouldn’t have a 30 minute notice before the delivery teams arrival because my sales representative didn’t set it up. So now I have to take off work to sit at my home and wait for the three hour window that the couch could arrive in. Lied about delivery date to get me to buy it & bad customer service. Will not be shopping at Ashley again.

I came into purchase my first couch and Trey was outstanding. He was very helpful and had great customer service!!! Kinsley was awesome as well. Highly recommend.

Nice helpful and best dress know store well every area

Ryan the manager made us feel like we were really valued as a customer. I admire the way he can sit down and resolve an issue that works for both us and him. He is very patient and understanding. My apologies again for my rudeness. Customers should always realize they have feelings too. So treating them with respect also goes a long way. THANKS AGAIN RYAN!

Ryan at Ashley Furniture is wonderful to work with. My wife and I were upset about an issue on our order. Once we went into the store and met Ryan/manager, he worked quickly to help resolve the issue. He was very fair, patient and understanding. He truly made us feel like valuable customers! Would highly recommend this store in Florence.

Trey and Ryan I enjoyed my experience at Ashley furniture so much today. Got a great deal 60 months same as cash and absolutely beautiful furniture. Thank you so much

Loved the service and support from Ryan Mcilvain in the store. He went above and beyond with service With home delivery. Service & best prices and quality you can’t ask for more than that. Happy customer

ABSOLUTELY SEE STEPHANIE AND RYAN! The best buying experience I've ever had. Went in to buy just a loveseat and found so much more. The prices were right and such a great atmosphere. Would highly recommend to anyone looking for furniture.

Thank you Stephanie for helping us find the perfect couch! Your knowledge, expertise, and patience made all the difference. Thank you to the General Manager, Ryan, for working with Stephanie to get us the best price on our new sofa and loveseat! Great experience all around!

Wayne at Ashley Furniture was extremely helpful when I went to buy a couch set on Black Friday!

Wayne was patient knowledgeable and not pushy I would recommend him to anyone!

Mandy was great and the biggest reason we decided to purchase from Ashley.

Mandy and Shanda at the Florence KY location went above and beyond for us. They made something I dread into a great experience. Both are extremely helpful and willing to answer a hundred questions and never seemed annoyed. If shopping for furniture I recommend Ashley Homestores and these associates.

They love to show you their furniture but when something breaks and it’s under warranty it takes over a year to try to get it fixed I bought my furniture in the beginning of 2021 and I have still yet to get my furniture fixed

Mandy is by far the best associate this store has. She went above and beyond to ensure we were satisfied after a myriad of disappointments and untruths by other associates. She truly deserves all the accolades!

Worked with an amazing lady named Stephanie VanBenschoten. I let her know upon entering the store that I would not be purchasing that day as I was waiting on my closing. This didn’t seem to phase her…she explained that she was there to assist me in helping me to select the best furniture for my needs. She was knowledgeable, professional and an absolute blast to work with. I hate salespeople, they’re always pushy….she was far from it. She sincerely cared about what I was looking for, and took the time to educate me on choosing the best furniture for my new home and my large family (Me, my Hubby, 4 kids, 2 dogs and a cat). I had been to several stores (I’m in customer service, I can tell when someone cares or if they just want to make a sale) she was far and above the most engaging and sincere salesperson I worked with. I can’t wait until we close on our house so I can get everything set up. If you want to work with an honest, caring, insightful designer…look Stephanie up, you won’t be sorry. You can thank me later!

I called the Florence, KY Ashley Furniture store to inquire about some pieces needed to complete my bedroom furniture set. I spoke with Mandy, who was extremely helpful. She checked the stock, gave me a quote for a great price, and I was able to complete the transaction over the phone with no difficulty. The first piece will be delivered in four days. It was the easiest furniture purchase I ever made. I will definitely return to Ashley Furniture and ask for Mandy!

Your customer care is absolutely the worst I’ve tried and tried to get a hold of someone my furniture is literally falling apart we’ve had it for two years one person has come out try to repair something and it end up breaking again very dissatisfied I wouldn’t buy a dog house from Ashley

After dealing with delivery issues from the Morris furniture side, I decided to buy from the Ashley side. Mandy was fantastic. She’s very knowledgeable, honest, and made sure things were done right!

Nice big store lots of choices, Joe the salesman was great. We will be back

Our experience at this Ashley location was incredible because of the customer service we received from Gabby. She was friendly, professional, and diligent. If we purchase more furniture, we will only be using Gabby.

Furniture fair is way better

Our salesperson was LOGAN MCCOMBS. We can be difficult customers because we ask lots of questions and are very picky. Logan answered all our questions. He found exactly what we were looking for. He found us living room furniture that is super comfortable and made to last a long time. Logan is our guy from now on!

I am very dissatisfied with the service here. The salesman told us both items were in stock and would be delivered together. Now they are telling us that the one item will be delivered on time but the other one they will have to call us later to tell us when it will be delivered.

We bought furniture. Great customer service. I really like the older man in a grey mustache I just cant remember the name.

They should get a negative 3 stars, walked into place one guy directed me to another guy that guy was on the phone ignore me and another person I'm in there looking around for 5 minutes nobody comes over nobody says anything think they're a bit racist no wonder nobody was in that place customer service sucks they might as well closed down👎👎

Bad customer service and bad management, will never go again, my furniture came after 4 months everything was broken and wrong. They asked more money for right order, ridiculous

Ordered a new sectional, table with chairs and buffet in early February. We were told by the manager that they were not having any delivery delays and would arrive early April. The table was delivered today. It is not the table we ordered. 4 of the 6 chairs were to arrive but when unboxing only 3 came with 1 broken. WHO knows when our sectional will arrive. They say end of July. Ashley Furniture is a joke. I will never order or recommend them to anyone. They should have been honest.

Ordered a couch in March, said it would be here in April. Never showed and they never called. After two hours on hold, was told it would be here early May. Again, never showed and no communication from Ashley. Went into store and they said early June. Today we got a text asking us to call and schedule delivery. 45 minutes on hold for the rep to tell us only one part of the couch was coming in, and that the other part wouldn’t be here until late July. The rep also told us that it was on us to store the half of the couch that is currently in stock, and that it would just have to sit at our house unusable until the other half came in July. When we said that this was ridiculous and that we wanted our money back, the rep just hung up on us. Go ANYWHERE else.

Sales people wouldn't stop following me around. Even after many times of saying that I was just looking to get a price range and was not planning to buy that day. I felt like I was being stalked and wound up just leaving before seeing their whole selection. Will not be returning to buy anything. I will buy from a store that doesn't breathe down a customer's neck while they are browsing.

Excellent service and prices. Great experience overall Logan Ryan Mandy and Kenny were all great!!!

Helpful staff great selection.

Will never shop or order from here again simply based on customer service experience. Our sectional, which is finally here after a nightmare, is actually great. But the service we received was so bad. Our initial salesman was friendly and made promises we would have our sectional in 6-8 weeks. That was important as we had a timeline due to a baby coming. It’s why we ordered what we did. He was kind to simply get the sale, never followed up as things went wrong. Months later we finally received 2 of our 3 pieces to our sectional after being told if we didn’t take the two that had come in stock they would give them to another customer as we waited on the third piece. We begrudgingly agreed. It arrived for us to discover the original salesman had ordered the wrong piece. We were told to accept the one corner piece that was right and the rest would be fixed that week. Wrong. A month later we finally received a second piece that was correct, still leaving our sectional incomplete. Lots of calls to the store were never answered and led us to an always full voicemail box. Calls to 800 customer service number were only answered after hour long waits and offered no help or answers. Visits to the store were met with rude sales staff and managers who offered little help. Finally 6 weeks later we got the delivery scheduled for our final piece. Ashley/Morris tried to cancel it several times and I wouldn’t allow them to. Five months later and we finally have a complete sectional in our home and a very sour taste in our mouths. We will never shop here again and will recommend our friends and family do not either. I understand there are supply chain issues and some things are delayed, but it is no excuse for rude service. Not one person from this company to date has apologized for our experience. From how it was handled I don’t believe they cared. Never again and I suggest that anyone else avoid this company. Disclaimer to say the delivery people who are contracted employees were all very kind and respectful. It however does not and will never excuse the horrible service provided by Ashley Furniture, Morris Furniture, and their employees.

Beautiful sight at night.

If I could give a zero, I would. I received a coffee table damaged. I told them immediately after noticing (within 24 hours). They said they would fix it. They never have. They mailed the parts to my house to fix it but I can’t get anyone to come out here to fix it. I have been trying for months to get them to come out here to fix it. It is now pushing a year upon first delivery. I spoke with one store manager and he said if the customer care team didn’t call back to schedule by April 6, they would order a new one to replace it. April 6 passed and I called to get the replacement. I have left several voicemails and no one returns my calls. Called today to follow up on the replacement of the coffee table and the general manager was in. He refused to replace the table. Said that a repair can be made. When I explained the situation and that the other manager said he would replace it, he said to take it up with the other manager. This was general manager!!! Shouldn’t he know how to fix it? He decided to pass the buck off to someone else. He was short and never offered an apology to the terrible customer service I received. I get Covid has caused delays. I was willing to be patient but this has been almost a year to make a simple repair for furniture that arrived damaged. It’s just crazy to me.

Overpriced and couldn't find what we were looking for

Great selections on furniture.

Me and my fiancé were looking for a new sectional and a recliner for myself. Kirt who works there helped us through our entire visit. We were able to pick the sectional that we wanted after being in there for what felt like hours 😅 He was very polite and attentive to what we were looking for. We are wanting a new mattress soon. Definitely will be asking for him when we return.

Needing to furnish an entire family room and bedroom and every single thing I liked was on backorder from 6 weeks to 5 months. Will be going to Morris.

Mandy from the Florence Ky store is amazing person to work with. I had issues with part of my sectional I bought and she has been helping me get my sectional resolved. It has taken since Feb to get this resloved. Mandy goes above and knows how to take care of her customers! Thank you, Mandy!

Mandy was FABULOUS! Super helpful, informative, fast, and efficient...we will be back because of her! Thanks lady!

The salesman was very helpful and not pushy, that’s why we chose Ashley.

Wayne Winder was extremely helpful and we would love to work with him again!

I will never shop here again. Ordered a bed set, living room set, and dining set back in December while in store rep told us everything we were ordering was in stock and we even switch certain items to get the ones in stock. Now our bed set is missing rolling slats that should have been delivered with the bed and we won’t have them until April and coffee table is now going to be in stock in June and our table is still up in the air . Manager Ryan never gave us the courtesy to call my husband and I back nor did he try and truly assist us. Never will I order from this store again.

Mandy made our experience wonderful and helped us find the perfect piece for our home at a great price. Her customer service was excellent and we will be going back soon for other purchases.

You would think they could answer the phone, or at least return a voicemail for a guaranteed sale! Called a few time to no answer so I left a voicemail with the SKUs I wanted to order and asking for next steps. 3 days later no one has returned my call. I'm not going to beg them to take my money and I'll find somewhere that cares about profit to buy the items.

Friendly but not in your face associated. I found everything I wanted

Never will buy anything from here again. Me and my wife order a bed set in August. They told us it would all be here by November. I have been calling checking on our status each month. I always get a difference answer of when my bed set will be in. They have pieces of my bed set to fulfill other people orders. So now they tell my my bed set will not be in until February. WHAT? Do not buy from here it is a joke. It’s been 5 months still don’t have one piece of my bed set.

While buying my bedroom suite, I wasn't pressured or nagged by sales persons, they were extremely helpful! I will return for my Sons bedroom suite as well, soon!

Rude manager. Basic furniture selection.

Great selection. Reasonable prices. Kirt and AJ were super helpful but not pushy. They ensured I knew all my options before finalizing my purchase. They told me about 18 months interest free financing which was super helpful on this unexpected expense. Building exterior and parking lot clean and in good repair. We went to 7 furniture stores on this day and Ashley was the best one.

We ordered a box spring a few weeks ago; to be delivered with white glove service (an additional $70 charge). The service included bringing the box spring into our house, putting it on the frame, and carrying the old frame away. When the box spring was delivered; it was delivered to the front door and the delivery company refused to take the old box spring away. Oookay. So my husband calls the store to see what happened, and if he was mistaken about getting the white glove delivery service. He waited for over 45 minutes for someone to pick up the phone through the automated system; no one ever picked up. He went to the store in person and found out the salesman rang the delivery service up wrong , but we did pay $70 for said service. My husband was told they would call us with a day and time that they would pick up the box spring that my husband has wrapped himself; and is ready and waiting in our living room. We have received no such call. It has been 2 weeks. My husband tried to call again and waited on the phone for 50 minutes, and no one picked up. Very frustrating. I would recommend buying Ashley furniture through Amazon prime if you have it. Shipping to your door is free. You know exactly what to expect and when to expect it because you can track your furniture. And if you have a damage or a return you can get ahold of their customer service people pretty painlessly. *****update******3/22/2022 We had the Ashley store contact us via email and assure us they would pick up the old box spring per the original agreement. And then they never contacted us again. We finally paid someone to carry the box spring off after a couple of MONTHS.

Horrible experience. Ordered sectional is March with a delivery date in April. We received half of it in July and the other part in August. The date they set for delivery was on our babies due date. After several phone calls to try and change the delivery date, they refused to do so. On top of that, the second half of the sectional was delivered broken. After hours on the phone (and being hung up on twice by a store manager!) I got ahold of customer service. This company showed no remorse for inconvenience they caused us, including the wait, delivering on the birth date on our child and not allowing us to change the date (this caused us the stress of finding someone to be at the house while after the hospital), hanging up on me, and delivering a broken couch… will not be giving this company any other penny.

If I could give less I would. I can't even begin to start with this God awful experience. Delivery, joke. After waiting almost 6 months to get it. Then my recliner worked two weeks. But the real joke is that after everything it's still broken and it wasn't cheap. Nobody has helped me and I yet to hear about the part that was ordered in August. It's middle of October. Never ever again, I will never buy from them again, and don't recommend you do.

(Translated by Google) Expensive (Original) Caro

Ok. I miss the days when your can go into a furniture store pick out what you want and have delivered in a week. Yes I am frustrated with delivery times. However, my salesperson Mandy went way beyond to get me my furniture. Yes its was ordered in July. My first sofa got pushed out to March 2022. Changed sofas. Mandy worked her magic getting almost everything first week of Oct. At least I have living room furniture. Covid and lack of staff is the problems. Not the sales people. I have purchased at Ashley for years and will continue. Thanks Mandy for all your hard work on my behalf.

They charge $199 for delivery

We ordered bed set from the store and it was 3 months late, I understand some delay due to COVID but they changed my delivery date 3 times and when I finally got the delivery it was missing 2 parts and when I called the store no one picked up so I went to store to talk about the issue and they told me they have to call customer service to solve this issue. It has been 5 days since then and nothing has happened and I called store 7 more times over 3 days and called customer service 4 times but no one picks up the call even after an hour of wait. What is the point of having a phone if you do not pick up! I would never buy anything from here ever again and would not recommend the store to anyone.

I never write reviews, but I am so frustrated with Ashley customer service and the quality of the furniture that I felt I needed to. First, the store charged me more than the cost noted online. After waiting for customer service for an hour, I received some stupid excuse as to why the price was different. Customer service connected me to the store and the sales person was kind enough to give me the online price. However, I just received my bill reflecting the higher price. After I received my chair, I noticed the arm is broken. I waited on the phone with customer service for an hour only to have them hang up on me without being able to speak with someone. I went to the store and the sales person sent an email to customer service and said I would be contacted in 2 weeks. They also said they can't get in touch with customer service either so I can only try calling again. I still have not been contacted to have my chair fixed. This experience has been a headache and next time I'll pay the extra money and go to lay z boy.

I had a great experience shopping for my living room and dining room sets at the store. The salesman stayed close enough for me to ask questions but left me space to look and decide. Financing is great! 50 months no interest?!? Wonderful! My furniture will last me for the rest of my life, I’m sure of it. I absolutely love my new furniture and can hardly wait the 2 months to get it.

They didn't have want we needed as they shown on the website, nor was the prices correct.

Best sales experience we have ever encountered! Ashley Furniture had such a pleasant atmosphere with the best selection and knowledgeable salespeople

Ordered in January still haven't received my product. Was offered a rebate for the wait, said it would take 3-5 days it's been 9 still no rebate and No one will return your calls we've called 3 times in the last 4 days left messages and no one from the store will call back. Very poor customer service!!

Great service, friendly and great prices

HORRIBLE DELIVERY SERVICE!!!!! I bought a sectional in November and received the couch in may. They gave me a recliner instead of a chase on one side, And refuse to get the recliner out of my living room. This company is a SERIOUS JOKE!!!! AVOID AT ALL COSTS! They're trying to cancel the pickup for a third time as I write this!

I will shop the Florence KY. Store again . The young man that helped me was very patient, and professional. If you are looking for new furniture please ask for Michael Morgan.

The set-up crew looked and acted like MS13 gang members. The furniture is great.

Sales Reps were friendly, knowledgeable, and patient. They didn't pester us either.

Friendly and helpful from the moment I stepped through the door!

Terrible customer service. Do yourself a favor and do not buy from them. Poor quality furniture and bad delivery practices. The customer service team was rude and not considerate of time that the customer has to wait to get an answer. They do not go above and beyond to make it right which is exactly why I have taken extra time to write this review. I wish there was an option to give them 0 stars... This was my first experience with Ashley and it will be my LAST.

They don't answer their phone. Good luck if you have a problem with your order.

We went shopping for new sectional. Kirk was our sales person and I will 100% use him again. He was not pushy, let us browse around while staying nearby in case we had questions about specifics. I'd go back just to work with Kirk again.

Amazing , everyone is very very helpful and very nice.

My experience was great coming through the door! They were very warming and i will be a returning customer!! Ms. Sophia was excellent!!

Furniture shopping is always a hassle. No way to make it easier. So go in with open mind and enjoy all the beautiful furniture they have.

Staff was friendly and helpful and offered quick service.

Stopped into Ashley furniture to purchase a bedroom set on Black Friday, was greeted by friendly associates and was assisted in making my purchase, all was going well.. Get to the end of the transaction, after they’ve already taken the time to run my credit (decided to go ahead and finance the set and pay it off in 3 installments) and am told it will be TWO months before I receive my set, and was told this is a normal wait time. I was slightly aggravated, but oh well... two months go by, no one calls, I have to call and I’m told my set is popular and they are having delays, may be a couple more weeks. Was told a manager would give me a call and explain alternative options/compensation for the inconvenience. Of course a manager never calls... my shipping info was updated today, and estimated delivery is now set for April 25th! I made the order in NOVEMBER! Still not a single courtesy call, no one is picking up at the store and their voice mailbox is full! I will be making a visit in person today to cancel my order, get my money back that I’ve already invested, and will happily make a new purchase with the competitor two stores down.

Not the best customer service

Significant delays in delivery; however, they are also not answering the phone in the Florence store.

Delivery is going to take a month longer than originally estimated. We would not have purchased if we knew this was going to take this long!

Great store! Very organized. Mandy in the Better Sleep Store was our contact. She was the best! We loved her. We will go back as long as we can work with Mandy.

The sales associate was very helpful and genuinely friendly. All 3 stars are for her! I am disappointed in the policy regarding pickup/delivery. Instead of being accommodating during Covid, I feel they are using it as an opportunity to cash in on delivery fees. They are not allowing pick-up in Florence and the only options are $100 delivery fee (4 miles down the road) or pickup in Fairborn OH ( 1 1/2 hours from Florence). It's a small recliner for my elderly mother...so next weekend I will make the 3 hour round trip drive. If you are not going to allow local pick-up, at the very least, have a reasonable delivery fee that fits the product and distance of delivery.

We got our dinning room furniture and our couches from Ashely this summer. It took a couple months to get them in which would be fine if what we received was worth it. The couches you can tell are not made well at all and have a lot of flaws. All of the legs came damaged and I had to order new ones twice. Very unsatisfied and probably won’t shop at Ashley’s again. Disappointed Update: I contacted them as requested and they said I would receive a call to get things fixed and nothing. I’ve emailed them 4 times since and still no response. If you’re going to reach out to try and fix the problem you should follow through. Just another example of bad customer service!

Wayne is a wonderful salesman. Took time to answer questions and show options we hadn't thought of.

Sophia Edwards was amazing! We just bought a couch & even though we had found it cheaper at a different furniture store, she was able to price match no questions asked. The couch was delivered less than a week later. She was so sweet. Took her time to let us look around to find exactly what we wanted. & she was even extremely nice to our rambunctious 3 year old while we chased her around. Because of Sophia’s excellent service we will be returning in a couple of weeks to purchase a king size bed & mattress from her.

Horrible service! Was lied to saying that leather furniture would hold up better with three young kids under 4. Received almost all damaged. Was thrown on our porch scattered all over the place. Told multiple times would have a team lead call me . Which was a lie. Called almost once a week to try to get help. Was told they couldn't do anything for us. Pretty much told due to having in our home so long they couldn't do anything for us even though I have been calling since April for help. And emailing multiple times. WILL NEVER SHOP HERE AGAIN!

The associate and manager were extremely helpful and great sales. Price matched an item that was even better than expected. Best experience shopping for an item I had questions or doubts about. I definitely will go back to finish off the set.

I would put negative stars if I could. Product was terrible and it broke. Took forever to get a repair and I got bounced from the store to their service organization which is a separate company under contract. My communications included corporate which was equally bad. After two months without a bed the parts came and the repair people fixed the bed then left quickly without assembling the whole bed and leaving the broken parts and boxes behind even though I paid extra for this service. The repair technician said the product is horrible and that the frame is made from some combination of wood chips and glue and will most likely break again. That was an unsolicited review. Not comforting. These people don't respect the customer, promise to return calls and make things right but it is all a lie Do yourself a favor and stay away and do not buy anything from them. Companies like this need to go down their natural evolutionary path to bankruptcy and closure. There are good companies that exist and will emerge to take over the business and succeed and make you a satisfied customer.

Salesman saved me about $700 dollars! Was very polite and knowledgeable. Worked very hard to keep me in the budget that we discussed. Would highly recommend seeing Roy if you stop in!!

Beautiful store! Ryan M. helped us greatly. Overall great experience.

We ordered a king sized Tempur Pedic mattress, pillows, and mattress cover, power platform, and a bedroom suit for approximately $9750.00 on 10/10/2020 from Ashley Furniture in Florence, KY. At the time of purchase we were told that everything was in stock except for the king size bed frame, so we opted to have everything delivered at once which was supposed to be mid-November. We never got the email to schedule delivery as we were told to expect, so I began calling the store to get a delivery date. YOU CANNOT REACH ANYONE BY CALLING THE STORE. I left messages each time I called on a voicemail that stated "calls will be returned within one business day", but no one ever called me back. I eventually got someone on the phone by calling the customer service number and pressing the button to 'reschedule delivery date'. The representative informed me on 11/6/2020 that the only part of my order that was in stock was the mattress and power platform and that it looks like the earliest it would be available would be mid-January. After this call I again attempted to reach someone at the store to cancel my order, but was sent to the same voicemail box. I will be stopping in person today to cancel my order.

They have bed bugs

Wayne was awesome, very positive experience

I would not recommend shopping at Ashley Home Store. First, I had trouble with a sales associate in store and now I'm currently waiting on my coffee table I ordered to be delivered for the THIRD time without dents and scratches on it. It's been ridiculous sitting on the phone (on hold) to request exchanges, making sure you're home in the delivery windows and paying the expensive fees for delivery. It should be right the first time but in my case it hasn't even been right the second time! Hoping the third time, I will have a dent free table!!! 10/7/20 Edit to add: I have called customer care, the store itself and chatted online with several people and still cannot get a call back. I've just emailed the email that someone responded below my comment as well but I'm almost certain it's the same email address that the manager of the store and the person from the chat emailed already and it has not helped. It's absolutely ridiculous that no one is able to help me or get me in contact with who can. I'm considering going to the store and canceling the entire order, including a couch I haven't even received yet. Update 10/14/20: STILL no call from anyone. DO NOT SHOP HERE if you want non damaged furniture or any type of customer service whatsoever. I have called and emailed repeatedly and contacted the store and still I cannot get a table exchanged. Absolutely ridiculous!!! Going to the store tomorrow to cancel the couch I ordered. 10/15: update. Finally got ahold of someone at "Customer Care". They conveniently have no notes on the system from the delivery person about my dents and marks on the table and no record of when I called or even chatted with someone within 3 days of purchase. On top of that, the sales associate marked my items as "final sale" so they don't have to do anything and even though I contacted them within 3 days, the table has been in my home for longer than that so I'm stuck with it. I paid for extra coverage on the table as well that apparently does nothing for dents or to cover a service order for them to send someone out to fix it so that was a waste of money. I even confirmed with the sales associate before purchasing extra coverage whether things like that would be covered and she assured me that it would be fixed or replaced if I purchased that. I'm pretty much screwed. I've contacted the BBB as well as left reviews everywhere. There are whole Facebook groups dedicated to the issues people are having so definitely DO NOT SHOP AT ASHLEYHOMESTORE/MORRIS. Going to the store today to cancel the couch that I'm still waiting on.

Wow this place had the most beautiful selection of furniture that we took a while picking out our new living room furniture.