Ashley Store | Florence, KY 41042

Great experience and Cole was very helpful

Today me and my girlfriend went shopping for a new bed and Cole helped us out and he was amazing! Super kind and went above and beyond to do everything he could to help us and we left finding something we loved and we are beyond happy! Thanks Cole! I’d give you 10 stars if I could!

Cole was great to work with. Was able to point us in the right direction and made everthing very easy. Highly recommend.

Cole did a fantastic job helping us on our Stearns. Phenomenal guy def recommend

Caleb was very helpful, not pushy and quite charming. I love my new mcm table and chairs! I will shop with Ashley again.

Experience was pleasant and fun, Wayne was great!

Great buying experience from start to finish. Steph was helpful with finding a couch that matched our space, figuring out financing, and arranging delivery. The delivery team was fast and careful. Couch looks great in the space. Definitely will be returning for future furniture needs.

Cole and Mike did awesome! Really loved there service

Cole is great! Wonderful guy. He stayed with us and got us in and out with no hassle!

My fiancé and I purchased a purple mattress last weekend at the Florence location. Our sale guy was Cole and unfortunately our visit was a bit frustrating. Cole was all over the place, very scattered brain, it was a hassle and everything took way longer than it should have. Due to this he messed up our delivery by putting wrong information giving us a bronze delivery when we paid for platinum delivery. Right before we were leaving he asked my fiancé to scan a QR code to do a review on his performance for that day and instead of letting my fiancé do the review Cole went ahead and gave himself 5 stars before my fiancé can give him the “proper” review. My fiancé even told him “wow you’re really going to go ahead and give yourself a 5 star review” the next time we purchase from Ashley we will make sure someone else helps us out!

Cole did an awesome job helping us ding the right tables for our family room. He even helped us find a matching entertainment center. We would recommend him .

These guys are the best! Worked with, and made it happen!

Awesome store with exceptional help. Our sales person Cole was great and Steph very knowledgable as well. Recommend both highly !!! Easy and pleasurable to work with.

Steph helped us with our purchase !! The best thank you!!!

I will ONLY shop at this location in Florence for my furniture thanks to Stephanie!!! BEST CUSTOMER SERVICE I HAVE EVER RECEIVED!!!She goes above and beyond to helping make sure all your needs and wants are met!! She also stays in contact with you and helps you every step of the way!!! ASK FOR STEPHANIE SHE IS THE BEST!!! She is also honest and doesn’t make you feel pressured she really just wants you to be happy and comfortable with your purchase!!!!

Cole did a fantastic job

Steph is the best ever and I even got a free American flag blanket which made my day!! Thanks Steph!!

Roy Strader

Cole was a pleasure to work with and quick to answer any questions we had. Great experience.

Cole was extremely helpful!

Roy and Caleb were great to work with they were knowledgeable and made the sale process quick and easy. We look forward to buying more furniture from them.

We were able to find the exact bar stools that we wanted for our new home and the salesman indicated that there was one in stock and the other needed to be ordered from the warehouse and they would deliver when the second one arrived from the warehouse. Ordered on 5/20. Three weeks later after checking again with the salesman, he assured me that it was on the way. Again no communication from salesman. Finally received an email requesting a delivery date. Another week and finally received delivery of the bar stools. The stools are excellent, but communications were/are a problem.

My man Cole helped me pick my beauty rest it’s awesome

Cole was very friendly and so helpful!

Cole is awesome helping me build my sectional for my dream home.

Stephanie was so helpful

Steph was very helpful and I'm getting new bedroom furniture. Thank you Steph!

Steph was the best person to help us andsuper sweet and very helpful

Steph was an awesome associate and eas very helpful in our purchase.

Steph was awesome so I came back to purchase my new Adjustable mattress set from her!!! Thank you!

Steph helped my wife Danielle and I pick out our new adjustable Mattress set and we are so excited to get that and the new furniture in our new home!!! Thank you Steph for your expertise and had fun too!!!

Steph is a wonderful saleswoman. She made my visit very pleasant so I had to buy the furniture. I also got the Stearns and Foster adjustable mattress set and I can’t wait to get it!!!

Cole did a great job!!

My purchased items are just what I wanted. However, they cancelled one of my items saying they couldn't sell at the price quoted even though the sales person was a long time employee. Then they offered a gift card and then didn't follow through.

3+ WEEK FOLLOW UP: DRESSER STILL BROKEN AND NO COMMUNICATION ON FIXING IT I love the selection and prices here and have been a customer for many years. My most recent order arrived damaged and contacting the crew to get someone out here to fix it has been difficult. A tech is scheduled to come out and look at the damage but as of now we are not using the brand-new item I paid for; it's just taking up room in the house. If the item is fixed, I'll come back and update the rating but for now I am rather annoyed with this latest experience. This does not affect the rating at all but the sales associate we had actually suggested I "pick up the largest item myself" even though I was paying for delivery on the entire order because they have been having issues with the delivery services damaging items. When I audibly laughed out loud and questioned why I should move the most difficult item myself and pay for delivery on the smaller items he looked a little puzzled. If you are having issues with a delivery service you guys hired that's on you not me. Don't suggest customers pay for delivery and pick up their own items because you guys are having issues... that's absurd.

Wayne Winder was wonderful! Easiest furniture purchase we've ever had!!!

Shopping at the Florence store today for furniture and I have to say I had the best customer service. Thank you, Michael Butt, for all of your help! We will definitely shop with you again!

My experience wasn’t so great My salesman Cole promised me certain dates and did not follow through I had to go in store multiple times I wanted 2 storage units for my bed. He only ordered 1. My bed showed damaged. Finally bed came and they forgot to load the bed slats which is the base of the bed Had to wait 2 more weeks. I had to sleep on my living room floor for a month. So disappointed it was a disaster in store and the table I ordered online came im different days screws were stripped table is wobbly

What can I say, we certainly are glad that we walked through multiple stores, although, we did end up right back where we started. Our salesman, Roy, was fantastic! He gave us time to browse and never hovered. When we did have questions, he was Johnny On The Spot. Thank you, Roy. We can't wait for our couches and recliner to arrive!

Roy was a great salesman! He answered all our questions and we are very happy with the service and our purchase.

Roy was so helpful with answering all of our questions and helping us find the perfect sectional! We are very happy with the service.

Wayne helped me out got me exactly what I wanted would recommend coming and talking to him to get you whatever you need!

Cole did a fantastic selling us our sofa. Please go see him for all your furniture and mattress needs. He’s friendly and approachable and really knows his stuff!

Cole did a great job helping us select the perfect summer patio set! Highly recommend him!!

Stephanie was tremendously helpful in helping me pick out furniture. I’m color blind and have a hard time putting things together. She’s awesome!

Steph gave us the best customer service hands down. Thank you !

very helpful!

Cole did awesome helping me stock my basement!!

Roy did a fantastic job answering all questions, concerns, and getting my parents out the door with the best deal.

Roy

Box spring broke so we went out to buy a new one, after 6 stores and rude service at most other mattress locations we decided to try Ashley’s where Mike was the first salesman who actually approached us and helped us find exactly what we needed and got us a really great deal. Even has us talking about upgrading our other furniture in the near future. 10/10 would shop here again and will request Mike

Mike helped me with a box spring. Was very knowledgeable and helped me choose my next mattress to purchase. 10/10 will return

Roy was awesome. Knowledable, helpful and so friendly. Thanks Roy!

Stephanie, has been amazing to us!! And that is not even enough credit!! She has gone above and has put up with me for 2 weeks!! 🤣😂🤣 and she is truly a blessing..

Found the perfect sectional for our home at Ashley with the help of Mike Butts!

We have worked with Steph a couple of times now, first with a new bed and now with new furniture for our home. Each time she has been excellent and a pleasure to do business with.

Steph was the best in helping us furnish our home completely. Not only a great saleswoman, but we found a friend in Steph! Thanks again

Stephanie is AMAZING!! She was super helpful and was able to get my daughter a wonderful price for a sectional. Highly recommend . Thank you Stephanie!!!

Store has a lot of great options . Stephanie was amazing . Highly recommended !!

Roy assisted us in getting new furniture. Was helpful, patient, and attentive. Would recommend searching him out if you are in the store and searching for furniture.

We had an excellent experience purchasing our couch, would definitely recommend!

Steph VanBenschoten went above and beyond to make sure that I found the furniture pieces that I was looking and happy with my purchases. From the moment I entered Ashley Furniture, she made me feel welcome. She was very patient while I debated my purchases. One of my best furniture buying experiences ever.

Extremely pleased with the quality of service, furniture selection and pricing. Stephanie V. was amazing. Very helpful and very patient. My Sister and I came in just to look but ended up buying a headboard and frame, king-sized mattress, glass dining table, lamp. All thanks to Stephanie's knowledge of furniture, inventory and considerable patience. We will definitely return and hope to work with Stephanie again.

Roy did a fantastic job in placing my order. Great service, polite and friendly. I appreciate his kindness and knowledge of what I needed and what was good for my grandsons bed.

Customer service is wonderful

Went to Ashley to get furniture today and Roy was great with help and suggestions. Service was try enjoyable.

Great job Cole

Cole, Ashley Funture associate, Florence Kentucky. Was Totally Awesome, what a machine, Customer Service Skills are impeccable! He's Friendly, comfortdent, and Very Knowledgeable. Cole, actually made my evening Better. Thanks so Much Cole!!

Greatly appreciate Cole helping me navigate my Purchase for multiple items.

Our sales rep. Wayne was very professional and helped us when we needed it. He gave us our space and didn't hound us. But when we needed him he was there. He answered any questions we had and showed us all features of the furniture we looked at and the one we eventually bought. Hats off to Wayne thank you.

Stephanie was amazing and kind i would recommend her!! She helped me pick out my living room furniture!! Definitely did not feel pressured to buy!! She was very knowledgeable and helpful every step of the way!! I will be back to finish the rest of my house!!

Wayne just sold a very nice living room set to us. It was a wonderful experience!

Had a very pleasant experience with Wayne helping me find my new dining room set. Michael also helped in order to get the pricing down to what was listed online.Thanks so much guys I truly appreciate the kindness and making it so easy for me.

Stephanie was awesome! She made the furniture buying process seamless. So excited to move into our new home!

Stephanie was absolutely amazing. Super knowledgeable and easy to work with, no Pressure. She is a keeper!!

Wayne provides outstanding customer service and went above and beyond to ensure I had all the details on the warranty, cost and delivery information.

Mike Butts was amazing! He was very knowledgeable and helped us through the entire buying process! Highly recommend him!

Stephanie helped me select my outdoor furniture and was very professional and knowledgeable. If I need more furniture I will come back and ask to work with her! Thanks Stephanie!

If you go to Ashley furniture ask for Stephanie she’s awesome and did a good job for serving me while I was getting my dining set Thanks Stephanie😀

(Translated by Google) They don't have much variety of furniture. (Original) No tienen mucha variedad de muebles

Michael Butts was great! He showed us many quality options for what we were looking for and found us something awesome! Friendly and got us the best price!

Our purchase was an easy process. We picked out item. Set up our delivery choice. Product was delivered in the 3 hour window . I received text from the delivery people. The 2 young men were very polite on arrival. Ask me where to put it and came in with it and I signed and they were on their way.

Stephanie was awesome!

Roy was wonderful and so helpful! We cannot wait for our new bedroom furniture.

My wife and I came in looking for a coffee table w/chest. Cole was walking in the opposite direction and heard the squeak from my sneaker and turned around alert. He was eager to assist us in finding the right table for our basement. After we settled on the one we wanted. Cole got us in and out. He’s very knowledgeable about everything in the store and makes you feel right at home. If you want a smooth buying experience ask for Cole.

Roy was awesome and on point. Go see him!!!

Michael at the Florence location helped me find the perfect furniture for our new apartment. As a new family of 3 we needed some new additions. Thank you for your A+ service!

Roy went above and beyond to help us!! He took the extra time to explain details on several items we were asking about.

Wayne was great! Helped us get what we wanted and schedule in time for when we need it!

Not only do they have a wide range of different furniture but an over all great atmosphere. Mike helped me by making the process very simple and easy while also accommodating to all of my needs. 10/10 experience and will definitely be recommending.

Roy did a wonder Job helping us with our dining room table!! Definitely recommend!!

Steph’s time and attention in helping us find furniture for our new home was impeccable. If you need furniture go see her at Ashley furniture in Florence!

I can’t say enough wonderful things about our salesperson, Steph VB!! She was so helpful in showing us furniture to fit our families needs and working to find us the best price. We will definitely be back to buy from her again!

I went to Ashley furniture store in florence kentucky. I bought a new mattress and box springs. Steph Vanbenschoten helped me. She is so nice and professional. I highly recommend that when you go to this store,ask for Steph.

Steph VanBenschoten was very helpful and very customer oriented. She made us fell very welcomed and friendly.

Wayne was a great help. He made it fast and easy to make my purchase.

Steph helped us with all of our questions. She was very patient and professional. We enjoyed the experience and would come back.

Steph made buying a bunch of furniture for my new home so easy!! And she made sure I could get any discounts that came along.

If you ever find yourself in the position that you need or want new furniture do yourself a favor and stay as far away from Ashley furniture in Florence, Ky as possible. We went on Friday to look at a couch/ love seat set and were given a quote of $2358.49. We were still looking at a couple of options so we went back on Saturday and purchased said set and paid in full. Sunday evening we receive a text saying that our order was delayed due to a balance of $585… We have been trying to get in contact with a manager since then and have even went in store to try to resolve this issue.. Turns out they “put the wrong tag” and they realized an hour after we left Saturday according to the salesman Roy, however, no one could bother calling or texting to notify us that the amount we paid was incorrect. The general manager refused to honor the price tag that they had placed on their furniture for at least two days and expected us to pay for their mistake. Absolutely crazy. 😡🤯

Roy has been an absolute pleasure to work with. He has been patient, honest and we will absolutely recommend him to anyone. Thank you Everything Roy!

Wayne was wonderful!

Steph V from the Florence location was the best! She assisted me and my husband with our new chairs. Thanks!

Stephanie is wonderful to work with. She is extremely knowledgeable and efficient.

Roy and Cole did a fantastic job! They both were very patient. I highly recommend them for all your next purchases. Please go visit them first, no need to shop around.

Very helpfully

Hassle free. Roamed around found what I wanted grabbed an associate an purchased

Roy Strader made our furniture purchase experience practically seamless. He assisted in finding the exact dining room table we wanted (even though it wasn't in their showroom) and even found the perfect sectional for us. He stayed behind to assist us with our purchase even though it was at the end of his shift. He also checked in with us regularly to make sure our delivery was scheduled correctly, and we were happy with the purchase. Great customer service is so rare these days, so I wanted to give him kudos!

The product is good, but it took a long time to deliver the product, more than five weeks.

So nice and helpful!

When we walked in the store we were greeted by a young salesman named Cole. He asked if we were looking for anything in particular and we let him know we were looking for a counter height 8’ table. He directed us to a new arrival that suited our needs almost perfectly. After asking about delivery times, pricing, etc we decided to purchase the table set which should arrive just about when we need it. We set up 12 months same as cash to have more control over delivery time. Cole was very polite and informative. Anything he wasn’t sure about he looked up on the computer for a quick answer. We would definitely buy from Cole and Ashley Furniture again.

Had a great experience with this Ashley store. I visited 6 different furniture stores shopping for a new home and came back to Ashley because of customer care. My salesperson Roy Strader went above and beyond to help me find what I wanted. He was more knowledgeable than any salesperson I dealt with while shopping! He really made me feel comfortable with everything I purchased! GREAT EMPLOYEE!

My experience with Morris and Ashley Furniture was a breeze. Sarah was very helpful with assisting me while making my purchase. She kept me updated on the delivery process when my order was delayed up until the new day my order was coming to my home. The delivery team was nice and they were efficient with their service. I will be back to make another purchase soon.

Ashley Furniture was very helpful in helping me pick out the bedroom set that would work best for me. I ended up getting a mattress too. Roy & Cole (salesman) were the best!

We had a smaller space, so needed a small-scale sectional. We found what we wanted online and went to the store to order. The two end chairs of the sectional were delivered damaged and with the wrong backs in them. At first they wanted to repair them, but I was insistent that they were replaced, since they were delivered damaged through no fault of ours. Four months after our initial order we finally have all the pieces.

I had a great experience shopping here like I always do thanks to the sales associates Cole Meade and Sarah Growney. Look for one of these two whether you plan to buy or you’re just looking around. I bought a lot of furniture to fill some rooms in my house and managed to get some good discounts. These wonderful young adults had great knowledge of the products I looked at and managed to answer all of my questions effectively. They are also very disciplined sales associates. I appreciated the fact that they weren’t pushy, desperate or stalker-ish like I see with a lot of salespeople out there. I’m usually not very ambitious when it comes to writing reviews, but wouldn’t feel good about myself with giving these two the public shoutout they deserve. Keep up the good work Cole and Sarah!

Stephanie is absolutely amazing. She was caring, compassionate and very informative!! I would highly recommend her for any purchasing needs

Steph and Cynthia were very helpful!!! They went beyond all expectations!!!! Thank you!!!!

I am so pleased with the store employees as well as the delivery people. I love my new furniture and everyone was so helpful.

They were great, friendly, and setup everything. The Florence location had a larger selection as well.

Went to Ashley looking for new furniture for our living room. Salesman Cole did a great job finding what we were looking for and our overall experience was great.

Roy was very helpful and great to deal with

Steph is amazing! Knowledgeable & friendly!

Super easy process and Sarah was a phenomenal salesperson. Able to answer any questions quickly without hovering and then helped to make sure we got a St Paddy's Day discount on an already great discount.

Nice furniture!

Salesman was not pushy and was eager to accommodate our needs. Delivery was on time and included setup. Individuals were respectful of our property, polite and very knowledgeable as to assembly. This was our first experience with Ashley and we won't hesitate to consider them in the future.

I purchased a new mattress from Ashley Furniture in Florence, KY. Stephanie, the sales associate, was very helpful and entire process was simple. My mattress was delivered when it was due with lots of reminders beforehand. I am sure my guests will enjoy a comfortable new mattress.

Stephanie is a girls girl! She is straight to the point and helped us tremendously!

Stephanie was absolutely amazing. I was in a crunch and needed a couch day of. She was able to make that happen and well within my budget.

Stephanie is the greatest. Takes all the time nec. and very helpful. She has helped us numerous times over several years and we will not go anywhere else. We will continue to shop with Stephanie!!!!!

I am furnishing my new home with furniture from Ashley Furniture located in Florence KY. Cole has been my salesperson at the store who has exceeded my expectations due to his knowledge base of the furniture as well as his professionalism. I am requesting Cole be recognized for his customer service. Jonathan, the GM at the Florence store location needs to be recognized for his customer service and support in assisting with a delivery problem I had. He went over and beyond to correct the problem which I very much appreciated. I look forward to making more purchases from Ashley Furniture.

One star is one too many, no service for furniture that's supposed to be under warranty been trying for 4 months to get service to no avail they tell us someone will be out and give us a time but no one shows this has happened 4 times

It would be really nice to be able to just browse the store without fighting off salesmen. When approached by a salesman (who interrupted a conversation), we told him if we needed him we’d find him. He then rudely said “you don’t have to be rude”. We left. Won’t be back.

(Translated by Google) Very good customer service (Original) Muy buen servicio para el cliente

Wayne Winder was a wonderful help. He helped us for over 2 hours moving furniture all over the store. Merry Christmas to Wayne and the staff.

If I could post zero Stars I would.... been dealing with nothing but headache for over a year. I will never go back and I will always make sure to warn others to never go there as well

Horrible experience. They sold me a couch that was discontinued and which they no longer make. Had me sign up for a line of credit for a couch they knew I wasn't receiving. They never even called to tell me. It took waiting month and me calling them to learn of the situation. Thankfully the card I signed up for is accepted at other furniture stores. I got my couch from furniture fair in 3 days. I would definitely avoid this store! By the way they still have the discontinued couch on their sales floor at full price. Shaddy!

Stephanie vanbenschoten help us a lot she was amazing, she greeted us but did push anything on us or follow us around to get a sale. We bought a sectional from her. If you ever go there ask for Stephanie you won’t be disappointed.

I advise do not purchase with Cole (very tall skinny white man). He completely messed my furniture order. I told him I wanted to purchase the cofffee table and the coach shown in the display. Tells me it will arrive on the 8th of December. 4 min later I see it has matching end tables I find him tell him to add these tables as well. Calls me to confirm delivery. He puts the wrong address! Already ONE mistake made by him. Tells me he will call back. (It’s been 4 days) No call back I call the store speak with the manger she informs he did change the address. But, Shanda informs me that he has 4 different table listed! SECOND mistake he made. Shanda fix’s my order tells me these couches will NOT be delivered until 24th of December. THIRD mistake he made already. Lying to me about delivery! Shanda then proceeds to tell me he left a balance which caused a reason for it not to be delivered. FOURTH mistake he made. He told us he would “take care of everything”. I was approved for more than I was expected and should have never been a balance but from all his mistakes. Now I have 3 different orders because of this man! He made multiple ERRORS in my order. Shanda and Juan gave me sort of credit $300 for his mistakes. I highly do not recommend him! If you are purchasing go with the Shanda.

Stephanie was a great help to us. We found the perfect sofa for our home. She was a tremendous help in finding the perfect fit for us. Stephanie would make a wonderful manager!

Wayne Windor was such a great help with the purchase of our couch! Go see him!!

This has to be the worst furniture store ever. nothing but lame excuses. they told me they don't know when my furniture would be in that they don't ever know what's going to be on the truck that is ridiculous! you pay for set up and they don't even set it up. I went down the road to furniture fair and got what I wanted in two days when Ashley pushed it back months! don't come here if you actually want furniture on time.

Ashley furniture was a great place for us to find living room furniture. Daniel, our salesperson, was super helpful and attentive, but gave us space as well. Prices and paying options are good also. We will be back!

Steph was wonderful

Advertised 30%off....raised the prices to cover the "discount'". Scam sale!

Roy Strader was truly an amazing salesperson. He made my first time experience here at the very location an excellent one, being that I've just relocate to Kentucky. To walk into a store an have the transaction go so well is an experience you don't get often. Amazing and due to his great customer service I will be back to furnace the rest of my home.

Stephanie is an amazing sales associate. Very patient and kind. This lady don’t get paid enough to work here

Stephanie was a great help in finding what we needed for living couch setup. Prices were good and I was very happy with my purchase and experience there.

Stephanie was very helpful she gave many different options.

I was looking for a specific few pieces for my dining room. Roy made the process super easy and he was great to work with!!

When we first bought our furniture, it was a decent experience with our salesman, Roy. Found what we were looking for, good price, financing, etc. Just got our furniture yesterday and discovered it had some minor damage. We were told to contact our salesman, Roy, I did and no one responded. Showed someone red it, but no response. Tried calling the store, no luck either. Ruined our experience to pay all that and wait so long for some damage and can't get it addressed.

Been shopping around for a new living room set for quite a while now. Been to a lot of different places, met a lot of different salesman. This place was different. Our guy Steven had to be the best salesman I've ever encountered in this area. He was understanding, patient and not pushy at all. We actually had an initial issue with the financial side, but he worked some magic and made it all ok. Definitely go here for all your furniture needs. You won't regret it.

Very nice

Roy was extremely helpful and accommodating! We will shop with him again.

Roy was very professional and knowledgeable!! Gave me a super deal!! Would definitely recommend Roy and Ashley furniture!!

Stephanie was great to us!! She helped us get our couch delivered in time for our basement to be finished and host our friends. We live in an area that Ashley Furniture will only deliver to at certain times and she made it work for us!! Couldn’t be happier. Thank you!!

This place is a joke. Bought a bed for my daughter 3 weeks ago. It was delivered today but only 1 piece of the bed was delivered.

Super experience all around. Highly recommend Ashley

Friendly and decent prices. Good quality.

Friendly staff and great selection

Roy S was amazing to work with. The best in all the traits from a salesman. Will definitely work with him again!!

Wayne was the best! Made me feel like I was buying from family.

Sales rep was super friendly and knowledgeable

Roy is an outstanding salesman. Patient, and informative!!

Today I bought a full bedroom suit and mattress for my mom. I also bought a desk for my home office. I worked with Stephanie VanBenschoten and she could not have been more helpful. Will be going to Steph for all my future furnishing needs. Thank you!!

Wayne was a tremendous help during our furniture buying process. Very knowledgeable and patient while we picked out the perfect set for our home!

Stephanie is a manager extraordinaire… great deal and then a jump

They had a great selection of sofas! Roy did a wonderful job helping us! He let us have time to ourselves to browse and decide, but was always nearby to answer our questions! He was very helpful and knowledgeable about the products!

I don’t recommend going to this location I didn’t have the best experience at Ashley’s Furniture Roy Strader was the person who helped me it’s going on two months and still haven’t received all my order was told would be two weeks tops. No communication at all been told multiple different lies after multiple deliveries we still don’t have the correct bed and another set has cracks in it can’t get threw or don’t know who to contact to get anything resolved I spent 8 grand cash at this store and if had the chance I wouldn’t do it again or would think twice beforehand.

A very poor experience with the sales team following purchase of a mattress. After several years as a customer of this store, I will no longer be returning.

Ashley Furniture maintains a store policy for price matching, stating, "If you discover a lower price on an identical, in-stock product from an online retailer, inform us, and we will match it." Acting upon this policy, I proceeded to do just that. However, it appears that the Florence location does not uphold this policy consistently. Initially, they mentioned a willingness to match prices from Amazon, but upon locating the product on Amazon, they altered the condition to necessitate a physical store presence within a 50-mile radius. Instances like these underscore the challenges that brick and mortar stores face, potentially contributing to their decline.

Came in to buy a dining set with a buffet. We bought the buffet off the floor and was told that the table and chairs are being discontinued they say they had 3 set in the back. We purchased the set and was told it would be delivered the following week. Then we were call that the table was damaged and they would get another one. A month went by and they call to set up delivery. The day before they call and said the table is damaged. We finally said we did not want it anymore and because they could not get us the table set we wanted to return the buffet. I have be dealing with them for the last two months to get this returned and they keep telling me customer service would call me to pick up the buffet. I have not heard from customer service. And you can not get ahold of customer service. They don’t answer the phone. I need someone from Ashley to get this taken care of. I have bought most of my furniture from Ashley but after this I will not be coming back. Edit. Mandy was our salesperson when we bought this order. She was awesome. She got us a great deal on it. When I started having problems with the return I called her. She was no longer with Ashley Furniture but she made this her priority get get this taken care of. She called them and texted them everyday! I want to thank her and Jess for all the work on this. Mandy I will definitely be seeing you at Value City!! Thanks again!

Stephen B. did a great job assisting us with our outdoor furniture purchase!

Wayne was great. He answered all of our questions and set us up with a delivery date only three days after our purchase.

Wayne was super helpful. Very informative and accommodating . Very pleased with our buying experience

Just moved in to town and Jessica was very helpful!

John was AMAZING!! Very knowledgeable and kind and patient!! We will be back to buy more furniture 🤩

Stephanie was a pleasure to work with! Looking forward to future purchases with Stephanie!!!

Just moved. Came into buy a bedroom set. John S. Was our salesman. We will be back to see him in a few weeks to furnish the living and spare rooms

John did a great job! Showed me everything I could possibly be interested in. He succeeded in finding me just what I wanted! Thanks John!

John gave a 5 star service with helping our daughter find her complete bedroom set.

John Smith was 5 star and extremely helpful with providing options.

Above and beyond !!! Stephanie and the Manager were so helpful ! Happy purchase . Excellent Customer service, they genuinely care about their customers !

Great service! Ryan, Wayne, and Jessica were very helpful.

Great store and John was great to work with.

Visited the Florence KY store, found what we were looking for and Stephanie was a great help! Highly recommend seeing her!

My fiancé and I were shopping for a new sectional. We found one we liked and John made the process so easy and made sure we got the best deal possible. We ended up getting a new dining room table too before we left!

Stephanie was very helpful and got us exactly what we needed.

BEST customer service! John was amazing and the prices are great!

Great service. Stephanie was great! Even kept our kids busy with a pen and post it’s to draw.

Stephanie was amazing and so helpful. I will definitely be back

Easy shopping. The GM was very easy to work with.

John did an outstanding job. He needs a raise.

Such amazing furniture 😍 Jessica made my experience and great one, so easy.

John was very helpful

Kevin was so amazing! Highly recommend him!!!

Stephanie was amazing

John was supper helpful and very friendly.

Stephanie did a great job!!!! Thank you!

Had a great experience working with Wayne and Ryan , very kind and helpful

Ryan was super professional after he breathed on my neck! I did buy that sofa!

Stephanie helped us quickly identify what we wanted, the right color and features.

Stephanie V. She answered all our questions, gave us payment options, and let us have time alone to make a decision.

Good pricing and costumer service!

Stephanie was extremely helpful in helping us find the perfect couch and making sure we got the best price!

Came in today with my husband to look for a new couch. Stephanie was so helpful and nice!

John was great! In and out quickly.

Wayne was our sales person and he did everything he could to help!! He was phenomenal and I would recommend him to anyone. Their manager Ryan was wonderful as well. He was right there to help and fix everything when something went wrong! I truly recommend them both!!

Mandy was a great help finding what we need and giving us a great deal

Wayne was so much help when choosing a couch for our home. He was patient and knowledgeable. I would recommend Ashley in Florence and our sales consultant, Wayne.

Kev Dawg is the man. Got us what we wanted. No problems.

The salesman John did an excellent job and worked with me to get a good deal!

My wife and I we looking for a new couch and recliner, we looked at everything. The very last couch we looked at was the winner, we also liked the recliner that was shown with the couch. John stopped by and walked us through everything. John was helpful, friendly, relatable, and not pushy. He got everything set up for us and sent us away happy customers. Thanks John for a great experience.

Shout out for the great customer service received from Mandy, who got us squared away with a reduced purchase price, our desired financing, and speedy delivery for a new living room set.

Wayne has a history of excellence with us. We have ordered from him multiple times. He stays after hours, treats you with respect, and is 100% upfront and honest. He will stay after his shift to help you and really takes the stress away from the process. This visit we worked with Dymond on a combo purchase with Morris and Ashley. She is also amazing. She listened to what we wanted and found the perfect sectional to meet our needs. Both are truly customer service professionals!!

Steph was amazing , made the process quick and fun!

Stephanie was great!!! We will come back to see her!

Wayne is the best! And the couch is comfy too

Mandy Perkins was awesome!

Stephanie, at the Florence location, is the absolute best!

Stephanie was super helpful! She made the experience great!

John was a wonderful costumer service representative, he helped us both with our sleep and furniture needs. We left happy customers with a new mattress and new ottoman coffee table!

Kevin was very helpful and very knowledgeable about the leather sofa we were looking for

Salesman was awesome. Knowledgeable and extremely helpful. Great job

My husband and I were in some need of new furniture having just moved into our new home! Wayne helped us pick out a couch that suited our needs, and also found us a great ottoman in the back on clearance that complimented it nicely! Mandy helped us get the best deal on our whole purchase and was also overall very helpful during the whole process. Ashley has a nice selection of furniture and great offers throughout the year.

MANDY and KENDSLEY at the Florence Ky store!!! They're the best!!! Go see them. They'll get you all the way right. Thanks ladies...Mandy and Kendsley, much love!!!! 🥰🥰

I ordered over the phone due to an out of state move, and everyone at Ashley/Morris was wonderful. They were efficient and helpful. A huge thank you to Mandy, who gave me clear and honest answers about lead times to ensure that I wasn't going to be sleeping on the floor when I moved into my new home from another state. Thank you Mandy and John for your help! I highly recommend working with them.

Amanda and Kevin were both very knowledgeable and went out of their way to make sure that we were satisfied with our purchase.

Mandy and Wayne were very helpful for my husband and I tonight. Very thoughtful and easy to work with. Highly reccomend them!

Mandy and Wayne. Awesome experience!

Mandy was great to work with today. She was very knowledgeable, professional, and helpful with changing an order that we placed yesterday.

Wonderful working with Mandy and Shanda! Great experience!!

Mandy was amazing. She got us exactly what we needed, I can’t wait for it to arrive!

Mandy with Ashley Furniture was awesome. I purchased a mattress And will be returning to specifically ask for her. I’ve purchased furniture from several different stores in the last week and she has been BY far the best sales person I’ve dealt with! Go into Ashley or the mattress store and ask for Mandy.

John was an awesome salesman. He was very knowledgeable and helpful to us selecting our new furniture. I highly recommend John if you are in the market for new furniture. The sales manager Ryan was great to work with as well.

Stephanie was super fun and amazing to work with and I got a very great deal!!! Thank you Stephanie!!!

Mandy Perkins was my sales associate and she was amazing! Very friendly and very knowledgeable. She and Ryan worked hard to get me the best deal possible!

Stephanie VanBenschoten was awesome!!! Thank you for all of your help!!!

Stephanie was a huge help when I was looking to replace my recliner. She was not pushy at all. Instead she listened and then was able to show me around the store showing me items that fit my needs. It took me a while to decide and I appreciate her patience - giving me the time and space I needed. Thanks for a great experience!

We were looking to replace our living room furniture. Stephanie was extremely helpful and patient with us. She went above and beyond to create our perfect space. If you want a great experience, I highly recommend Stephanie.

Thank you so much Mandy for selling us the best stuff according to our needs to sleep better. 🙏

Stephanie ROCKS!!! Super attentive, patient and not salesy at all. Thank you!!

Mandy and Stephanie were great to work with. Quick in and out. Got exactly what I needed

Stephanie was awesome when helping pick out the comfiest blanket that matched with our couch!

Reason I returned for my purchase is because Stephanie was personable and helpful!!!

Me and my wife had such good luck on grand re-opening weekend. Mandy helped us out for multiple pieces for our new home

Stephanie has been amazing helping us pick out the right living room furniture that works best for our house. Thanks so much for your many hours of designing and math to make our home cozy!

Mandy was great! She went above and beyond to get us the best deal she could and helped my wife and I get the bedroom suit and mattress to fit our lifestyle. I will be sending all my friends and family to her!

Mandy is THE best salesperson. She always greats me with a smile and gives great selection advice!! Will continue to shop your store because her great service.

Mandy Perkins was wonderful in helping us pick out bunk beds for our daughters. She helped us find the best one and great mattress deals as well. She was very friendly and we enjoyed working with her!

Had a great experience working with Mandy. Helped us over multiple visits in deciding between many different couch options for our new house. Professional, patient, and accommodative. Thanks!

Stephanie sold me the best pillow in the world!!! Thanks

Adam was professional, knowledgeable, friendly & was able to help us find everything we were looking for. Highly recommend both him & Ashley Furniture!!

Mandy and Stephanie were great helping me pick out my couch selections for my new condo!!

Mandy and Stephanie are very personal-able and had answers to all my questions.

We're open come see us. Let us make your dreams a reality

I GIVE THIS SALES PERSON MANDY A 5 STARS SERVICE ON NOT BEING PUSHY SALES PERSON. WILL BE BACK P.S. The manager Ryan is a great CLOSER!!! ABC

I have given the Florence, Ky store a one star rating. This may change if the delivery is satisfactory. What makes me mad is the lack of communication with the store after my purchase. They absolutely REFUSE to answer a phone. It's like buy here, then we don't ever want to hear from you again. Well there are lots of furniture stores out there looking for customers. My experience with Ashley Furniture has been disappointing.

Kevin Simons is the best salesman . Very respectful and polite. Helpful as well.

Manager is helpful.

Stephanie Vanbenschoten the most pleasant sales associate we have ever worked with. I would recommend her to anyone. She is knowledgeable about the furniture, listens well on what you what, not what they want to sale. Thank you Stephanie for making our shopping experience exceptional.

Mandy was so helpful!

Kevin was wonderful to work with.

Mandy was super helpful during our purchase. She was quick to give us advice and gave us the space and privacy to browse around without feeling pressured. She was transparent and kept it professional the entire time. Her personality and passion for helping others drew us in immediately.

I went with my boyfriend to buy a sectional and Zac was of great help. We found the sectional we were looking for! 100% recommended

Ryan at Ashley Furniture in Florence,KY gave us the best customer service in person, after about a week of back an forth emails with customer service after our couch was delivered with a hole in the foot rest. Thanks Ryan for getting us a new one ordered and ending the emails! You’re awesome!

My experience at this store was awesome thanks to my sales person Stephanie!!! She stepped up and answered all my questions plus some! Very knowledgeable!!! Thank you Stephanie for being such a kind, polite and caring person, going the extra mile for me!! Julie Smith

Stephanie was a lovely help with my purchase and she made my experience more pleasant.

We purchased a “as is” house and needed to get furniture that would give us and our fur babies a place to sit and rest as time would permit. Chanda( I believe was her name) helped us get the best product for our money. She price matched her competitors, handled everything over the phone, told us when there were shipping delays, etc. and even predicted when the furniture would be in down to the hour. She was great. I would definitely buy through her again. With a nfl linebacker and 2 fur babies I am sure we will see you again soon (Would have given 5 stars but other staff were rude at pickup because she wasn’t there)

Wayne was amazing! So friendly and helpful. Ryan also helped us a great deal! Go see them for your furniture needs.

Wayne was very helpful in finding exactly what I was looking for. Thank you

I was astonished by the customer service and willingness to work with me I’ll never buy anywhere else!! Thank you so much Zach, Stephanie and Mandy!!

Mandy stephanie and zach were such a great help today

Mandy, Trey and Zach helped us with the purchase of a sectional and mattress. They were all fantastic and knew their stuff. All of them were extremely customer friendly and Mandy took extra care of us so we are very happy with our purchase and experience.

Trey, Mandy and Zach all helped us and were awesome. We are very happy with their friendly customer service and expertise.

Mandy was great to work with. She was very professional, friendly and did her best to get me a great deal.

Mandy was very helpful and enjoyed working with her to make our purchase

Incredibly friendly staff, Mandy went above and beyond to help us get what we wanted. Would definitely return for future purchases.

Store is now finished with construction! It looks great. Come see us! We await and always appreciate your business! Zac. Sales Associate at Ashley's in florence.

Mandy was amazing! Got discounts and was able to find things in stock and get them here within the week! Go see her!

Mandy is awesome. The best ever. Sweet and very personable. I will be back.

Store looks amazing. Very fun shopping with.

Our salesman was on vacation and the GM Ryan jumped in and was a tremendous help. Bought our first new bedroom set and couldn’t be more excited

We worked with Stephanie and absolutely loved her! She was easy to work with & was time efficient! Go see her!

We recently made our second purchase at this location. We were in search of a new mattress and dealt with Joe Darzinikas. He was amazing to deal with, not your typical pushy salesperson. He was very accommodating and patient while we tried out almost every mattress in the store. Joe did not try to upsell us as he knew exactly what we were looking for and what our price range was. Highly recommend this store and will definitely be back to see Joe for our next purchase!

Went in to buy our first bedroom suite set so I had little to no knowledge on what to look for in a good quality. Wayne Winder was awesome from the start to finish informing me on so much while also being patient that I had two young children with me. I really appreciated the fact he took hours helping me and helping me find the best deals for quality and not just thinking all about the money!

Worked with John Smith at he did a great job of letting me walk around on my own and was on the spot when I was ready!!

Stephanie was awesome. She was so patient and helpful in our search for a new sectional for our den. Very knowledgeable. Great personality and just a delight to work with. She will work with you to find what you are looking for.

Stephanie was wonderful, very helpful and patient. One of the best experiences purchasing furniture. Will be a returning customer

Great shopping experience and great help from Adam!

Stephanie was wonderful! So easy for my first experience! Thank you

Stephanie helped us with everything we needed and was very thorough!

Wayne at Ashley was an excellent help! We went into the store with an idea of what we wanted and he made it happen. He was extremely nice, helpful and patient as we explored all our options. We would definitely recommend him to all our friends and family!

Store manager is awesome! Did a great job working with us!

My husband and I went into the store today only to look at a new mattress and bedroom furniture. Trey was our salesman and was extremely helpful and made the experience fun! Needless to say, we walked out with a great deal on a new mattress and our first brand new bedroom set! I can’t say enough good things about Trey and Ryan that helped us achieve this! I would highly recommend them both!

I walked in knowing what I wanted from browsing online, Stephanie was amazing at getting me more information for pricing and delivery. She also made sure that I received the lowest price from price-matching. The whole process only took about 10 minutes and she was very nice and friendly the entire time.

Mandy was a pleasure to work with. She had a bright, positive personality and was beyond helpful. Will definitely be working with her for future needs

Mandy Perkins was excellent! Very helpful and not pushy at all. Her concern was for us not the sale. Great personality as well.

Our experience was quick and professional, and we got a got deal and some very nice quality pieces!

Mandy was great to deal with. Her customer service was top notch and was amazing to deal with. She listened to what our needs were and gave us options and an amazing deal on a sofa and loveseat set! Would recommend her to anyone!

Stephanie was super helpful and answered all of our questions. She wasn’t pushy and helped us select the furniture we wanted. Ryan was extremely helpful with the deal as well and still had time to get groceries for the family.

Stephanie was amazing. She was very helpful but not “pushy” at all! All the people we encountered were so kind and also fun! Ryan, the general manager, was great also!

Zac Krieg was amazing @ Ashley/morris Furniture. Ryan & Mandy helped tremendously. Joe was clutch finalizing details. The deal was easy and we left very happy. Stop and see Zac as soon as you can. Thanks again!

My husband and I went to look for living room furniture and Trey Shelton listened to our vision and led us to the perfect pieces. He was very friendly and helpful. I would recommend this store and Trey to anyone looking for new furniture.

I will never go anywhere else to buy furniture. Mandy was very knowledgeable, honest and sweet . She gave us a killer deal. Everything we have purchased from Ashley Furniture has been great quality

Our sales person Mandy was amazing! She helped my wife and I pick out the perfect furniture for our home. Could not have asked for better help.

If I could give them zero stars, I would. This has been the absolute worst furniture buying experience I have ever had. Do not shop here. We have had several attempts of them trying to deliver our couches - they have attempted to deliver the wrong color twice and then attempted to deliver broken couches. We purchased these couches in November 2022 and it is February and we STILL don’t have our couches. Even worse is when there are issues with your order - you can’t get ahold of an actual person to fix it. We have literally had to drive over to the actual store and complain each time because no one answers the phone and it’s all automated. Save yourself the headache and look anywhere else but Ashley furniture.

Mandy was very knowledgeable of the product. Helped us pick the items that would best fit our family and was able to work out details for us. She was open and honest. She was friendly and we enjoyed shopping with her.

Stephanie was so helpful helping me find my bedroom set, and saving me money! Wonderful selection and staff. Was treated with so much kindness and patience.

I ordered a nice farm style table with 4 chairs and a bench. Covid hit, and I never got the bench and the chairs fell apart in months. It’s a waste of $1,200. I’ve called to get a refund or replacement and I get the run around, please don’t buy from this company. Also, I bought my bedroom set from them and my nightstand had a huge hole in it, I didn’t notice it for months. Shame on you Ashley furniture!

Great customer service ! Ryan the store manager took great care of me .

Treated with respect. Exchange within 3 days of receiving furniture that did not match my decor was a simple transaction.

Purchased a dresser a year ago and it has since fallen apart. Thinking I get what I pay for, I purchased a $3,000 couch for my basement at the end of December and it is broke and I can not use it. They would not let me return it without paying a restocking fee was promised a $300 gift card that I have not received but should have the 3 ruined pieces replaced sometime in February. Update : my furniture was delivered without any flaws but never recieved anything I was promised including assistance from the gentleman that answered my review.

Mandy was wonderful to work with! Very helpful! Highly recommended. Please ask for her when you go there.

We bought a living room set today from Mandy. She got us a great deal, and she wasn’t overly pushy. She let us browse and made herself available for questions, but didn’t hover. It was a very pleasant experience.

Mandy, Wayne and Ryan took wonderful care of me... Been in several times looking and everyone is friendly, knowledgeable etc.. definitely recommend Mandy and Wayne and Ryan as a Manager! Pleasant experience.

Ordered a bed and was given a date when it would be delivered. They show up to deliver and are missing one of the bed rails. I assume they went back and found it because we get a text and had to get back in line for delivery. Very frustrating when you plan around a delivery.

Mandy is a spectacular saleswoman! She listened to our needs provided details on 3 products my wife and I purchased. Pleasant personality, easy to purchase from with a great person like Mandy!

We purchased a new bed a week ago Mandy was GREAT! She took the time to explain the differences between the mattresses and made sure we had everything we needed to finally get a good night's sleep. The mattress was delivered quickly and the delivery guys were nice and did thier job quicky and efficiently! I would recommend Mandy for all of your mattress purchases!

Wonderful place to shop David was very helpful and the delivery was outstanding service

Selection is large, I could go without the sales people hounding me the whole time.

Recently went to Ashley furniture in Florence looking for a new sofa. Was told by the sales representative the couch I wanted wouldn’t be in till January of 2023 so I asked if there were any similar. He showed me the higher end version of the sofa I liked and said it would be in by Dec 14th, 2022. With no delays, it is December 22nd, 2022 and it is just now being delivered. Also was told I wouldn’t have a 30 minute notice before the delivery teams arrival because my sales representative didn’t set it up. So now I have to take off work to sit at my home and wait for the three hour window that the couch could arrive in. Lied about delivery date to get me to buy it & bad customer service. Will not be shopping at Ashley again.

I came into purchase my first couch and Trey was outstanding. He was very helpful and had great customer service!!! Kinsley was awesome as well. Highly recommend.

Nice helpful and best dress know store well every area

Ryan the manager made us feel like we were really valued as a customer. I admire the way he can sit down and resolve an issue that works for both us and him. He is very patient and understanding. My apologies again for my rudeness. Customers should always realize they have feelings too. So treating them with respect also goes a long way. THANKS AGAIN RYAN!

Ryan at Ashley Furniture is wonderful to work with. My wife and I were upset about an issue on our order. Once we went into the store and met Ryan/manager, he worked quickly to help resolve the issue. He was very fair, patient and understanding. He truly made us feel like valuable customers! Would highly recommend this store in Florence.

Trey and Ryan I enjoyed my experience at Ashley furniture so much today. Got a great deal 60 months same as cash and absolutely beautiful furniture. Thank you so much

Loved the service and support from Ryan Mcilvain in the store. He went above and beyond with service With home delivery. Service & best prices and quality you can’t ask for more than that. Happy customer

ABSOLUTELY SEE STEPHANIE AND RYAN! The best buying experience I've ever had. Went in to buy just a loveseat and found so much more. The prices were right and such a great atmosphere. Would highly recommend to anyone looking for furniture.

Thank you Stephanie for helping us find the perfect couch! Your knowledge, expertise, and patience made all the difference. Thank you to the General Manager, Ryan, for working with Stephanie to get us the best price on our new sofa and loveseat! Great experience all around!

Wayne at Ashley Furniture was extremely helpful when I went to buy a couch set on Black Friday!

Wayne was patient knowledgeable and not pushy I would recommend him to anyone!

Mandy was great and the biggest reason we decided to purchase from Ashley.

Mandy and Shanda at the Florence KY location went above and beyond for us. They made something I dread into a great experience. Both are extremely helpful and willing to answer a hundred questions and never seemed annoyed. If shopping for furniture I recommend Ashley Homestores and these associates.

They love to show you their furniture but when something breaks and it’s under warranty it takes over a year to try to get it fixed I bought my furniture in the beginning of 2021 and I have still yet to get my furniture fixed

Mandy is by far the best associate this store has. She went above and beyond to ensure we were satisfied after a myriad of disappointments and untruths by other associates. She truly deserves all the accolades!

Worked with an amazing lady named Stephanie VanBenschoten. I let her know upon entering the store that I would not be purchasing that day as I was waiting on my closing. This didn’t seem to phase her…she explained that she was there to assist me in helping me to select the best furniture for my needs. She was knowledgeable, professional and an absolute blast to work with. I hate salespeople, they’re always pushy….she was far from it. She sincerely cared about what I was looking for, and took the time to educate me on choosing the best furniture for my new home and my large family (Me, my Hubby, 4 kids, 2 dogs and a cat). I had been to several stores (I’m in customer service, I can tell when someone cares or if they just want to make a sale) she was far and above the most engaging and sincere salesperson I worked with. I can’t wait until we close on our house so I can get everything set up. If you want to work with an honest, caring, insightful designer…look Stephanie up, you won’t be sorry. You can thank me later!

I called the Florence, KY Ashley Furniture store to inquire about some pieces needed to complete my bedroom furniture set. I spoke with Mandy, who was extremely helpful. She checked the stock, gave me a quote for a great price, and I was able to complete the transaction over the phone with no difficulty. The first piece will be delivered in four days. It was the easiest furniture purchase I ever made. I will definitely return to Ashley Furniture and ask for Mandy!

Your customer care is absolutely the worst I’ve tried and tried to get a hold of someone my furniture is literally falling apart we’ve had it for two years one person has come out try to repair something and it end up breaking again very dissatisfied I wouldn’t buy a dog house from Ashley

After dealing with delivery issues from the Morris furniture side, I decided to buy from the Ashley side. Mandy was fantastic. She’s very knowledgeable, honest, and made sure things were done right!

Nice big store lots of choices, Joe the salesman was great. We will be back

Our experience at this Ashley location was incredible because of the customer service we received from Gabby. She was friendly, professional, and diligent. If we purchase more furniture, we will only be using Gabby.

Furniture fair is way better

Our salesperson was LOGAN MCCOMBS. We can be difficult customers because we ask lots of questions and are very picky. Logan answered all our questions. He found exactly what we were looking for. He found us living room furniture that is super comfortable and made to last a long time. Logan is our guy from now on!

I am very dissatisfied with the service here. The salesman told us both items were in stock and would be delivered together. Now they are telling us that the one item will be delivered on time but the other one they will have to call us later to tell us when it will be delivered.

We bought furniture. Great customer service. I really like the older man in a grey mustache I just cant remember the name.

They should get a negative 3 stars, walked into place one guy directed me to another guy that guy was on the phone ignore me and another person I'm in there looking around for 5 minutes nobody comes over nobody says anything think they're a bit racist no wonder nobody was in that place customer service sucks they might as well closed down👎👎

Bad customer service and bad management, will never go again, my furniture came after 4 months everything was broken and wrong. They asked more money for right order, ridiculous

Ordered a new sectional, table with chairs and buffet in early February. We were told by the manager that they were not having any delivery delays and would arrive early April. The table was delivered today. It is not the table we ordered. 4 of the 6 chairs were to arrive but when unboxing only 3 came with 1 broken. WHO knows when our sectional will arrive. They say end of July. Ashley Furniture is a joke. I will never order or recommend them to anyone. They should have been honest.

Ordered a couch in March, said it would be here in April. Never showed and they never called. After two hours on hold, was told it would be here early May. Again, never showed and no communication from Ashley. Went into store and they said early June. Today we got a text asking us to call and schedule delivery. 45 minutes on hold for the rep to tell us only one part of the couch was coming in, and that the other part wouldn’t be here until late July. The rep also told us that it was on us to store the half of the couch that is currently in stock, and that it would just have to sit at our house unusable until the other half came in July. When we said that this was ridiculous and that we wanted our money back, the rep just hung up on us. Go ANYWHERE else.

Sales people wouldn't stop following me around. Even after many times of saying that I was just looking to get a price range and was not planning to buy that day. I felt like I was being stalked and wound up just leaving before seeing their whole selection. Will not be returning to buy anything. I will buy from a store that doesn't breathe down a customer's neck while they are browsing.

Excellent service and prices. Great experience overall Logan Ryan Mandy and Kenny were all great!!!

Helpful staff great selection.

Will never shop or order from here again simply based on customer service experience. Our sectional, which is finally here after a nightmare, is actually great. But the service we received was so bad. Our initial salesman was friendly and made promises we would have our sectional in 6-8 weeks. That was important as we had a timeline due to a baby coming. It’s why we ordered what we did. He was kind to simply get the sale, never followed up as things went wrong. Months later we finally received 2 of our 3 pieces to our sectional after being told if we didn’t take the two that had come in stock they would give them to another customer as we waited on the third piece. We begrudgingly agreed. It arrived for us to discover the original salesman had ordered the wrong piece. We were told to accept the one corner piece that was right and the rest would be fixed that week. Wrong. A month later we finally received a second piece that was correct, still leaving our sectional incomplete. Lots of calls to the store were never answered and led us to an always full voicemail box. Calls to 800 customer service number were only answered after hour long waits and offered no help or answers. Visits to the store were met with rude sales staff and managers who offered little help. Finally 6 weeks later we got the delivery scheduled for our final piece. Ashley/Morris tried to cancel it several times and I wouldn’t allow them to. Five months later and we finally have a complete sectional in our home and a very sour taste in our mouths. We will never shop here again and will recommend our friends and family do not either. I understand there are supply chain issues and some things are delayed, but it is no excuse for rude service. Not one person from this company to date has apologized for our experience. From how it was handled I don’t believe they cared. Never again and I suggest that anyone else avoid this company. Disclaimer to say the delivery people who are contracted employees were all very kind and respectful. It however does not and will never excuse the horrible service provided by Ashley Furniture, Morris Furniture, and their employees.

Beautiful sight at night.

If I could give a zero, I would. I received a coffee table damaged. I told them immediately after noticing (within 24 hours). They said they would fix it. They never have. They mailed the parts to my house to fix it but I can’t get anyone to come out here to fix it. I have been trying for months to get them to come out here to fix it. It is now pushing a year upon first delivery. I spoke with one store manager and he said if the customer care team didn’t call back to schedule by April 6, they would order a new one to replace it. April 6 passed and I called to get the replacement. I have left several voicemails and no one returns my calls. Called today to follow up on the replacement of the coffee table and the general manager was in. He refused to replace the table. Said that a repair can be made. When I explained the situation and that the other manager said he would replace it, he said to take it up with the other manager. This was general manager!!! Shouldn’t he know how to fix it? He decided to pass the buck off to someone else. He was short and never offered an apology to the terrible customer service I received. I get Covid has caused delays. I was willing to be patient but this has been almost a year to make a simple repair for furniture that arrived damaged. It’s just crazy to me.

Overpriced and couldn't find what we were looking for

Great selections on furniture.

Me and my fiancé were looking for a new sectional and a recliner for myself. Kirt who works there helped us through our entire visit. We were able to pick the sectional that we wanted after being in there for what felt like hours 😅 He was very polite and attentive to what we were looking for. We are wanting a new mattress soon. Definitely will be asking for him when we return.

Needing to furnish an entire family room and bedroom and every single thing I liked was on backorder from 6 weeks to 5 months. Will be going to Morris.

Mandy from the Florence Ky store is amazing person to work with. I had issues with part of my sectional I bought and she has been helping me get my sectional resolved. It has taken since Feb to get this resloved. Mandy goes above and knows how to take care of her customers! Thank you, Mandy!

Mandy was FABULOUS! Super helpful, informative, fast, and efficient...we will be back because of her! Thanks lady!

The salesman was very helpful and not pushy, that’s why we chose Ashley.

My assumption is this place is desperate to lose business. Incompetent staff and then off and decide to stop accepting their damn store card that I have been using with them for YEARS. I, and the rest of my family, will NEVER shop Ashley again. Good riddance.

Wayne Winder was extremely helpful and we would love to work with him again!

I will never shop here again. Ordered a bed set, living room set, and dining set back in December while in store rep told us everything we were ordering was in stock and we even switch certain items to get the ones in stock. Now our bed set is missing rolling slats that should have been delivered with the bed and we won’t have them until April and coffee table is now going to be in stock in June and our table is still up in the air . Manager Ryan never gave us the courtesy to call my husband and I back nor did he try and truly assist us. Never will I order from this store again.

Mandy made our experience wonderful and helped us find the perfect piece for our home at a great price. Her customer service was excellent and we will be going back soon for other purchases.

You would think they could answer the phone, or at least return a voicemail for a guaranteed sale! Called a few time to no answer so I left a voicemail with the SKUs I wanted to order and asking for next steps. 3 days later no one has returned my call. I'm not going to beg them to take my money and I'll find somewhere that cares about profit to buy the items.

Friendly but not in your face associated. I found everything I wanted

My husband and I ordered a complete bed room set in September. We have been given the run around every since. We still do not have it. They call and text to set up delivery...only to cancel and give you a different story each time that the product is not in. I'm finished being lied to. I called the store 17 times and they Never picked up the call..and the mailbox is full.

Never will buy anything from here again. Me and my wife order a bed set in August. They told us it would all be here by November. I have been calling checking on our status each month. I always get a difference answer of when my bed set will be in. They have pieces of my bed set to fulfill other people orders. So now they tell my my bed set will not be in until February. WHAT? Do not buy from here it is a joke. It’s been 5 months still don’t have one piece of my bed set.

While buying my bedroom suite, I wasn't pressured or nagged by sales persons, they were extremely helpful! I will return for my Sons bedroom suite as well, soon!

Rude manager. Basic furniture selection.

Great selection. Reasonable prices. Kirt and AJ were super helpful but not pushy. They ensured I knew all my options before finalizing my purchase. They told me about 18 months interest free financing which was super helpful on this unexpected expense. Building exterior and parking lot clean and in good repair. We went to 7 furniture stores on this day and Ashley was the best one.

We ordered a box spring a few weeks ago; to be delivered with white glove service (an additional $70 charge). The service included bringing the box spring into our house, putting it on the frame, and carrying the old frame away. When the box spring was delivered; it was delivered to the front door and the delivery company refused to take the old box spring away. Oookay. So my husband calls the store to see what happened, and if he was mistaken about getting the white glove delivery service. He waited for over 45 minutes for someone to pick up the phone through the automated system; no one ever picked up. He went to the store in person and found out the salesman rang the delivery service up wrong , but we did pay $70 for said service. My husband was told they would call us with a day and time that they would pick up the box spring that my husband has wrapped himself; and is ready and waiting in our living room. We have received no such call. It has been 2 weeks. My husband tried to call again and waited on the phone for 50 minutes, and no one picked up. Very frustrating. I would recommend buying Ashley furniture through Amazon prime if you have it. Shipping to your door is free. You know exactly what to expect and when to expect it because you can track your furniture. And if you have a damage or a return you can get ahold of their customer service people pretty painlessly. *****update******3/22/2022 We had the Ashley store contact us via email and assure us they would pick up the old box spring per the original agreement. And then they never contacted us again. We finally paid someone to carry the box spring off after a couple of MONTHS.

Horrible experience. Ordered sectional is March with a delivery date in April. We received half of it in July and the other part in August. The date they set for delivery was on our babies due date. After several phone calls to try and change the delivery date, they refused to do so. On top of that, the second half of the sectional was delivered broken. After hours on the phone (and being hung up on twice by a store manager!) I got ahold of customer service. This company showed no remorse for inconvenience they caused us, including the wait, delivering on the birth date on our child and not allowing us to change the date (this caused us the stress of finding someone to be at the house while after the hospital), hanging up on me, and delivering a broken couch… will not be giving this company any other penny.

If I could give less I would. I can't even begin to start with this God awful experience. Delivery, joke. After waiting almost 6 months to get it. Then my recliner worked two weeks. But the real joke is that after everything it's still broken and it wasn't cheap. Nobody has helped me and I yet to hear about the part that was ordered in August. It's middle of October. Never ever again, I will never buy from them again, and don't recommend you do.

(Translated by Google) Expensive (Original) Caro

Ok. I miss the days when your can go into a furniture store pick out what you want and have delivered in a week. Yes I am frustrated with delivery times. However, my salesperson Mandy went way beyond to get me my furniture. Yes its was ordered in July. My first sofa got pushed out to March 2022. Changed sofas. Mandy worked her magic getting almost everything first week of Oct. At least I have living room furniture. Covid and lack of staff is the problems. Not the sales people. I have purchased at Ashley for years and will continue. Thanks Mandy for all your hard work on my behalf.

They charge $199 for delivery

We ordered bed set from the store and it was 3 months late, I understand some delay due to COVID but they changed my delivery date 3 times and when I finally got the delivery it was missing 2 parts and when I called the store no one picked up so I went to store to talk about the issue and they told me they have to call customer service to solve this issue. It has been 5 days since then and nothing has happened and I called store 7 more times over 3 days and called customer service 4 times but no one picks up the call even after an hour of wait. What is the point of having a phone if you do not pick up! I would never buy anything from here ever again and would not recommend the store to anyone.

I never write reviews, but I am so frustrated with Ashley customer service and the quality of the furniture that I felt I needed to. First, the store charged me more than the cost noted online. After waiting for customer service for an hour, I received some stupid excuse as to why the price was different. Customer service connected me to the store and the sales person was kind enough to give me the online price. However, I just received my bill reflecting the higher price. After I received my chair, I noticed the arm is broken. I waited on the phone with customer service for an hour only to have them hang up on me without being able to speak with someone. I went to the store and the sales person sent an email to customer service and said I would be contacted in 2 weeks. They also said they can't get in touch with customer service either so I can only try calling again. I still have not been contacted to have my chair fixed. This experience has been a headache and next time I'll pay the extra money and go to lay z boy.

I had a great experience shopping for my living room and dining room sets at the store. The salesman stayed close enough for me to ask questions but left me space to look and decide. Financing is great! 50 months no interest?!? Wonderful! My furniture will last me for the rest of my life, I’m sure of it. I absolutely love my new furniture and can hardly wait the 2 months to get it.

They didn't have want we needed as they shown on the website, nor was the prices correct.

Best sales experience we have ever encountered! Ashley Furniture had such a pleasant atmosphere with the best selection and knowledgeable salespeople

Ordered in January still haven't received my product. Was offered a rebate for the wait, said it would take 3-5 days it's been 9 still no rebate and No one will return your calls we've called 3 times in the last 4 days left messages and no one from the store will call back. Very poor customer service!!

Great service, friendly and great prices

HORRIBLE DELIVERY SERVICE!!!!! I bought a sectional in November and received the couch in may. They gave me a recliner instead of a chase on one side, And refuse to get the recliner out of my living room. This company is a SERIOUS JOKE!!!! AVOID AT ALL COSTS! They're trying to cancel the pickup for a third time as I write this!

I will shop the Florence KY. Store again . The young man that helped me was very patient, and professional. If you are looking for new furniture please ask for Michael Morgan.

The set-up crew looked and acted like MS13 gang members. The furniture is great.

Sales Reps were friendly, knowledgeable, and patient. They didn't pester us either.

Friendly and helpful from the moment I stepped through the door!

Terrible customer service. Do yourself a favor and do not buy from them. Poor quality furniture and bad delivery practices. The customer service team was rude and not considerate of time that the customer has to wait to get an answer. They do not go above and beyond to make it right which is exactly why I have taken extra time to write this review. I wish there was an option to give them 0 stars... This was my first experience with Ashley and it will be my LAST.

They don't answer their phone. Good luck if you have a problem with your order.

We went shopping for new sectional. Kirk was our sales person and I will 100% use him again. He was not pushy, let us browse around while staying nearby in case we had questions about specifics. I'd go back just to work with Kirk again.

Amazing , everyone is very very helpful and very nice.

My experience was great coming through the door! They were very warming and i will be a returning customer!! Ms. Sophia was excellent!!

Furniture shopping is always a hassle. No way to make it easier. So go in with open mind and enjoy all the beautiful furniture they have.

Staff was friendly and helpful and offered quick service.

Stopped into Ashley furniture to purchase a bedroom set on Black Friday, was greeted by friendly associates and was assisted in making my purchase, all was going well.. Get to the end of the transaction, after they’ve already taken the time to run my credit (decided to go ahead and finance the set and pay it off in 3 installments) and am told it will be TWO months before I receive my set, and was told this is a normal wait time. I was slightly aggravated, but oh well... two months go by, no one calls, I have to call and I’m told my set is popular and they are having delays, may be a couple more weeks. Was told a manager would give me a call and explain alternative options/compensation for the inconvenience. Of course a manager never calls... my shipping info was updated today, and estimated delivery is now set for April 25th! I made the order in NOVEMBER! Still not a single courtesy call, no one is picking up at the store and their voice mailbox is full! I will be making a visit in person today to cancel my order, get my money back that I’ve already invested, and will happily make a new purchase with the competitor two stores down.

Not the best customer service

Significant delays in delivery; however, they are also not answering the phone in the Florence store.

Delivery is going to take a month longer than originally estimated. We would not have purchased if we knew this was going to take this long!

Great store! Very organized. Mandy in the Better Sleep Store was our contact. She was the best! We loved her. We will go back as long as we can work with Mandy.

The sales associate was very helpful and genuinely friendly. All 3 stars are for her! I am disappointed in the policy regarding pickup/delivery. Instead of being accommodating during Covid, I feel they are using it as an opportunity to cash in on delivery fees. They are not allowing pick-up in Florence and the only options are $100 delivery fee (4 miles down the road) or pickup in Fairborn OH ( 1 1/2 hours from Florence). It's a small recliner for my elderly mother...so next weekend I will make the 3 hour round trip drive. If you are not going to allow local pick-up, at the very least, have a reasonable delivery fee that fits the product and distance of delivery.

We got our dinning room furniture and our couches from Ashely this summer. It took a couple months to get them in which would be fine if what we received was worth it. The couches you can tell are not made well at all and have a lot of flaws. All of the legs came damaged and I had to order new ones twice. Very unsatisfied and probably won’t shop at Ashley’s again. Disappointed Update: I contacted them as requested and they said I would receive a call to get things fixed and nothing. I’ve emailed them 4 times since and still no response. If you’re going to reach out to try and fix the problem you should follow through. Just another example of bad customer service!

Wayne is a wonderful salesman. Took time to answer questions and show options we hadn't thought of.

Sophia Edwards was amazing! We just bought a couch & even though we had found it cheaper at a different furniture store, she was able to price match no questions asked. The couch was delivered less than a week later. She was so sweet. Took her time to let us look around to find exactly what we wanted. & she was even extremely nice to our rambunctious 3 year old while we chased her around. Because of Sophia’s excellent service we will be returning in a couple of weeks to purchase a king size bed & mattress from her.

Horrible service! Was lied to saying that leather furniture would hold up better with three young kids under 4. Received almost all damaged. Was thrown on our porch scattered all over the place. Told multiple times would have a team lead call me . Which was a lie. Called almost once a week to try to get help. Was told they couldn't do anything for us. Pretty much told due to having in our home so long they couldn't do anything for us even though I have been calling since April for help. And emailing multiple times. WILL NEVER SHOP HERE AGAIN!

The associate and manager were extremely helpful and great sales. Price matched an item that was even better than expected. Best experience shopping for an item I had questions or doubts about. I definitely will go back to finish off the set.

I would put negative stars if I could. Product was terrible and it broke. Took forever to get a repair and I got bounced from the store to their service organization which is a separate company under contract. My communications included corporate which was equally bad. After two months without a bed the parts came and the repair people fixed the bed then left quickly without assembling the whole bed and leaving the broken parts and boxes behind even though I paid extra for this service. The repair technician said the product is horrible and that the frame is made from some combination of wood chips and glue and will most likely break again. That was an unsolicited review. Not comforting. These people don't respect the customer, promise to return calls and make things right but it is all a lie Do yourself a favor and stay away and do not buy anything from them. Companies like this need to go down their natural evolutionary path to bankruptcy and closure. There are good companies that exist and will emerge to take over the business and succeed and make you a satisfied customer.

Salesman saved me about $700 dollars! Was very polite and knowledgeable. Worked very hard to keep me in the budget that we discussed. Would highly recommend seeing Roy if you stop in!!

Beautiful store! Ryan M. helped us greatly. Overall great experience.

We ordered a king sized Tempur Pedic mattress, pillows, and mattress cover, power platform, and a bedroom suit for approximately $9750.00 on 10/10/2020 from Ashley Furniture in Florence, KY. At the time of purchase we were told that everything was in stock except for the king size bed frame, so we opted to have everything delivered at once which was supposed to be mid-November. We never got the email to schedule delivery as we were told to expect, so I began calling the store to get a delivery date. YOU CANNOT REACH ANYONE BY CALLING THE STORE. I left messages each time I called on a voicemail that stated "calls will be returned within one business day", but no one ever called me back. I eventually got someone on the phone by calling the customer service number and pressing the button to 'reschedule delivery date'. The representative informed me on 11/6/2020 that the only part of my order that was in stock was the mattress and power platform and that it looks like the earliest it would be available would be mid-January. After this call I again attempted to reach someone at the store to cancel my order, but was sent to the same voicemail box. I will be stopping in person today to cancel my order.

They have bed bugs

Bad customer service. Slow delivery. They also don't answer the phone. I was put on hold try to talk to someone to resolve my issue for over 1hr. Will never purchase anything from there ever again.

Wayne was awesome, very positive experience

I would not recommend shopping at Ashley Home Store. First, I had trouble with a sales associate in store and now I'm currently waiting on my coffee table I ordered to be delivered for the THIRD time without dents and scratches on it. It's been ridiculous sitting on the phone (on hold) to request exchanges, making sure you're home in the delivery windows and paying the expensive fees for delivery. It should be right the first time but in my case it hasn't even been right the second time! Hoping the third time, I will have a dent free table!!! 10/7/20 Edit to add: I have called customer care, the store itself and chatted online with several people and still cannot get a call back. I've just emailed the email that someone responded below my comment as well but I'm almost certain it's the same email address that the manager of the store and the person from the chat emailed already and it has not helped. It's absolutely ridiculous that no one is able to help me or get me in contact with who can. I'm considering going to the store and canceling the entire order, including a couch I haven't even received yet. Update 10/14/20: STILL no call from anyone. DO NOT SHOP HERE if you want non damaged furniture or any type of customer service whatsoever. I have called and emailed repeatedly and contacted the store and still I cannot get a table exchanged. Absolutely ridiculous!!! Going to the store tomorrow to cancel the couch I ordered. 10/15: update. Finally got ahold of someone at "Customer Care". They conveniently have no notes on the system from the delivery person about my dents and marks on the table and no record of when I called or even chatted with someone within 3 days of purchase. On top of that, the sales associate marked my items as "final sale" so they don't have to do anything and even though I contacted them within 3 days, the table has been in my home for longer than that so I'm stuck with it. I paid for extra coverage on the table as well that apparently does nothing for dents or to cover a service order for them to send someone out to fix it so that was a waste of money. I even confirmed with the sales associate before purchasing extra coverage whether things like that would be covered and she assured me that it would be fixed or replaced if I purchased that. I'm pretty much screwed. I've contacted the BBB as well as left reviews everywhere. There are whole Facebook groups dedicated to the issues people are having so definitely DO NOT SHOP AT ASHLEYHOMESTORE/MORRIS. Going to the store today to cancel the couch that I'm still waiting on.

Wow this place had the most beautiful selection of furniture that we took a while picking out our new living room furniture.

Great customer service. Would highly recommend

They were super nice in the store but as soon as I bought a couch and loveseat from them it’s like they can’t help me. I was supposed to have white glove delivery and the guys that delivered it wanted to leave it outside since there paper didn’t say white glove. They finally brought it in the living room and left. The plastic over the couch is all torn up. When I called the store, they said they’ll fix the next delivery and that’s all they can do.

I ordered furniture in Florence KY on July 5th on credit at Ashley Furniture Inc. also doing business as Morris Home Furnishings. I was charged for two mattress protectors which were not delivered on August 8th but they are on receipt marked that date. The couch (loveseat) I ordered was finally delivered on August 29th by two men in a unmarked box truck with no lift and no ramp. They broke the couch by dropping it on it’s corner and I didn’t see that it was broken until they had it in my living room installing the plug for recliner. I took pictures of truck and broken couch. The delivery man got on the phone with his boss and told him what happened. After going outside and speaking with him some more he came back inside and told me someone was going to call me in the next 15 minutes to schedule it to be picked up and a new one delivered in it’s place. I should’ve never fallen for this ploy and had them remove the couch at once! No one ever called me. Let it also be known I was told they would be delivering the second end table. It was not on the truck according to delivery men. I waited over an hour to speak with customer care on Thursday, September 3rd. They were absolutely no help and advised me for next time to inspect their furniture before allowing it in my home! Customer care told me I had to go see Curtis Fairbanks GM if I wanted to have anything On the sales order cancelled. Customer care stated they were aware they had a truck break down so they had to use a truck with no lift or ramp! So admitted their negligence in providing the right tools for their men to do the job. I was told they wouldn’t Make returns or cancels over the phone and I would need to physically go into the store to speak to the general manager to schedule the pick up of the broken couch. I went in to the store on September 5 and it was scheduled for pickup on the following Wednesday but Tuesday Curtis called and stated he was Wrong, they wouldn’t be able to pick up couch as planned. As an aside, they have yet to deliver the 2 queen mattress protectors, so how am I supposed to use the mattresses? I went into the store and stated I did not have any more good faith in their company (not all reasons noted in this post) and wanted to cancel the rest of the order and schedule the return pick-up of their broken couch. The manager stared at the computer screen for 45 minutes and tried to simply verbally state to me the returns had been made and the couch was scheduled for pick up that following Wednesday, September 9th. I requested a receipt showing the updates to the account. He tried to get out of this but I persisted so he printed off receipt showing the 3 out of 5 items that are currently in my possession. The GM called me back on Tuesday, September 8th and stated they would not be able to pick up their broken couch the following day and that someone was going to call me to reschedule. No one ever called me. I called the GM on Saturday morning September 12th asking When he was going to schedule the pickup of their broken couch and he re-stated that I wanted a replacement couch! I have repeated verbally and in email several times to CustomerCare with pictures that I don’t want anything else delivered from their company. He responded that he was having my salesperson call me back to schedule the pick up of the couch. I have not had any calls from her or the company. I told Curtis during that call on the 12th that I really needed their couch picked up by the following Saturday, September 19th. No one has ever called me back. Now it is Monday, September 21st and I receive credit statement with their broken couch on it and apparently the two mattress covers I have not received. My hairdresser at Elements Salon told me she had to get a lawyer to draft a letter to get service from Morris Home Furnishings. I am disputing the charge for broken couch and two mattress protectors with Synchrony credit card company tomorrow morning via certified mail.

Very friendly customer service

One of the sales managers Curtis Fairbanks (the same manager that assisted with my sale) just told me I was not allowed to return my mattress. I called customer service and their automated system details exactly how I can return my mattress. We purchased a $200 mattress cover to qualify us for their 90 day warranty and Curtis Fairbanks lied to my face and said there's no return policy for a mattress. We're looking for furniture to fill our finished basement, you just lost a good customer.

I am very dissatisfied with Ashley and their customer service. We ordered a couch mid July and they said it would be delivered mid August. When not hearing anything or a follow up in August, we called and they said first week of September. They said there would be multiple shipments and we would be getting one of the shipments coming in. After not hearing back last week, I called again today and they said the couches wouldn’t be delivered till the END of October. I hadn’t heard from my sale associate once apologizing for delays. The communication is absolutely so poor. I feel like they lied to us about delivery dates to get our business. If I would have known they would be such poor communicators and liars, I would have taken my business elsewhere. We are in a house with no couches and a baby due in less than 3 weeks. I threatened to cancel and instead of apologizing or offering discount or other options, they said “let us know if you want to cancel”. I am highly upset with our whole experience and the sales associate who guided us wrongly. We chose them over value city because they told us delivery would be quicker (which was a lie).

Our 1st time shopping at this store and our salesman, Michael Combs was excellent. He showed us several livingroom suits, took his time, listened to our needs, was polite and professional. Thank you, Michael!! We will definitely be back.

Good place. Lots o selection. Sales manager [forgot her name, sorry] very friendly. HUGE display room. No pick up, everything delivered, thanks COVID.

Just wondering ... Our delivery date was missed with no explanation of fulfillment and i've waited on "hold" for a customer scheduling agent for over 2 hours (speakerphones are so helpful). I guess my expectations are too high, I just want the furniture we purchased delivered and someone to set honest expectations. Wondering aloud how do i contact Ashley HomeStore to arrange for missed delivery of purchased products when they don't answer phone during posted business hours or return calls? Disappointment and frustration describe our Ashley (paid for) delivery experience.

Absolute worst customer service and experience I have ever dealt with in my entire life.

Kristina our sales lady was awesome ☺️

(Translated by Google) The offers or discounts are supposed to be on the initial price, but what they do is inflate the initial price so that the supposed 50% discount is the same as the previous one, the truth seems to me a very bad practice, where the benefit is always for the seller. (Original) Se supone que las ofertas o descuentos son sobre el precio inicial, pero lo que hacen es inflar el precio inicial para que el supuesto 50% de descuento se el mismo anterior, la verdad me parece una muy mala práctica, donde siempre el beneficio es para el vendedor.

Our adventure started 3 1/2 years ago & I’ll give you the highly condensed version. Made a purchase, returned in within the allotted time and chose a replacement item that ended up costing less. They would NOT refund the difference. Buyer beware - credits must be held on account... forever (store policy, I was told). They will NOT five you your money back. Fast forward 3 1/2 year when some furniture was needed. ONLY went to Ashley to burn up that credit balance. Ok. New order had to be in 2 separate parts due to availability. “We’ll call you the day before to give you your delivery window.” Day before came - no call. Tried calling their “Customer Care” line - “you’re call will be answered in 80 minutes”. Eighty minutes??? What kind of customer care is that?! Still nothing the morning of delivery. Call the non-“Customer Care” line again - 60 minute minuets. I called the store - no no one answered. (10:03am). I just drove over to the store. I was going to ask for the manager when my sales lady came up - turns out she IS a manager! Told her my issues. She pulls up the order and gives me a 4-hour delivery window which we were already into - but it was going to the WRONG ADDRESS! 2nd part of the order going to the right address, 1st part of the order was wrong. And she, this manager, was the one who entered the Information. “No, we can’t contact the truck once it’s on the road” , sorry. I mean, I can’t make this up!! Oh! And the second part of your order has been pushed back until September. WHAT? No one even contacted me on that one and now two of my pieces aren’t going to show up for more than a month. She does nothing but say it must’ve just happened because she checks her reports every morning...uh-huh. She offered nothing further. She did, however, refund our delivery charge - AFTER I REQUESTED IT since they messed up the delivery. Anyway, the whole experience has been awful and I’ll never shop there again - and will never recommend them to anyone.

Got attacked by a sales person on his first day back from the covid mess. He then followed me to another store after i tried to give hime the slip.

Awesome place to get everything you need for your home

on January 30th 2020. this company Ashley/Morris charged me 103.00 and never delivered my furniture so I canceled the order. They still have yet to return the 103.00 they stole. In March before quarantine I ordered more furniture from them. Paid 240.00 For 2 months they gave me the runaround with delivery. I had to order everything from wayfair. 2 months later they were contacting me advising me I owe them money and it will be on my credit report. I then got a call in June stating they have no idea where my money went and stated they have been communicating with me to deliver my furniture (that was a lie). The lady then stated they would mail me a check for 240.xx however as far as the 108.xx they have know knowledge of that charge so I would not receive the funds for that. It it July and I still have yet to receive any check for merchandise I paid for and nothing was ever delivered. Worst company ever and they stole money from me and threatened to report everything to my credit agencies.

Buyer beware. Make sure to read the reviews before you buy from this company. I sure wish I did. When review after review says the same thing, it’s not just a once off problem. We ordered a dinning room table and a bed set from them. On the day it came they forgot to send the hardware will all items. They also forgot to send two important pieces of the table. I tried to return but the delivery guys said I had to contact customer care. I call them and they tell me they will get the stuff shipped right out. Two weeks later the day I am suppose to receive everything we get a call saying it’s going to be another 2 weeks till they can get it. I can’t return it because now we are past their return policy. I go to Home Depot to get the hardware and a employee there that was helping me laughed because he said he has a lot of Ashley furniture customers come in to buy hardware that they forgot to send. The store is completely helpless because all they do is tell you to call customer care. They have a nice racket going. They tell the 3rd party company to refuse letting people return items during delivery and that they will help handle the problem. Well that just prolongs the time so they can deny letting you return things and string you along. When I spoke to a manager at the store about it he just says we sell a lot of stuff so of course there will be problems. I will never buy from here again and just want to help other people from making the same mistake.

I purchased a bedframe close to four months ago. I still have not received my bed frame. Been sleeping on the floor because they will not allow me to pick it up from the store but can’t find a way to get it delivered to me in a timely fashion either. Easily the worst buying experience I have ever had.

Wayne is amazing. He spent a huge amount of time on us. He was helpful and directed us to pieces that fit our wants and let us drag him around everywhere else. We ended up putting together a more amazing living room than I could have imagined.

I ordered a headboard, footboard and rails. They were delivered on time but when taking them out of the box, the headboard was damaged. I called right away and after waiting on the phone forever, I decided to just leave a message. The next day I emailed them and received a notice that they don't accept that form of communication. These were the two ways of contact on my delivery receipt. I tried to use the chat method on their website and that went unanswered for hours. I then private messaged them on Facebook. It has been 4 days and no one has contacted me. Very poor customer service.

Very clean, we were greeted as soon as we walked in.

Friendly staff and great selection

Exelent

Our saleswoman was friendly at first but then whispered to a salesman how she wasn't confident she was going to make a sale with us (not cool). Quite honestly, she was right. We had already found what we wanted elsewhere but wanted to check out other options to see what was out there. I don't plan on shopping Ashley Furniture going forward.

Terrible customer service! Good luck trying to call and getting ahold of someone, you will be on hold for 45+ minutes. Had a table delivered to my house and they did not have all of the parts and I already waited 3 months for the table and they said it would be another month till I can get a table because they did not have the parts

The sales representative was sincere and helpful. She went out of her way to help me get want I wanted. The delivery went well, furniture was preassemble and undamaged. Delivery personnel very nice and professional. Appreciate everyone’s efforts. We love the quality of our new furniture. Thank you.

My fiancé and I ordered a bed frame for our new home, about 2 1/2 months ago and we were told that we would be able to come and pick it up on April 1st. It’s April 29th and every time we call. We leave a message with both of our numbers so that they can call us back. And they say that they will get back with us within 24hrs but they never call. I understand that they are closed but that’s what the delivery is for. I’ve had my mattress on the floor ever since I moved into my apartment. And now I’m getting married in 3 weeks, still with no bed frame. 🤦🏼‍♀️Im just very disappointed about their customer service.

When you are told to leave a message, that someone will call you back and you do this for a month and NO ONE calls back, poor service. We just want the rest of the furniture we paid for delivered.

First time I had ever been in the store. I was looking for a mattress. I picked a Stearns & Foster Oak Terrace for 1241. Won't mention names. The salesman gave me a delivery date six days out. The day came. I had everything moved out of the way, took my bedding off the bed to go. At 3pm, no bed. I checked online and I was unknown. I called the store, asked for the manager. I said I've been waiting all day here and no bed. The manager transferred me to the salesman. I wanted to talk to the manager, but she refused. he said he ordered it and then the manager opened the order to waive shipping? Then the manager didn't reorder it. Who knows? He said I could have 50 off and they'll deliver next week. No expedited shipping. I'd have to wait another week. I was SOOO mad. I got my money back. Macy's has the same bed but they won't price match. It's 200 more. I'm sleeping on a twin that the guy left here from his kids and it was horrible. idk whose fault it was. don't they follow up on orders? they lost my sale and i never went back for anything else. that's what happens when you screw up. you lose business. i got online and order a SAATVA. nice mattress and i'm very happy with it. there was no drama. their customer service is good and customers don't get handed off to someone else with SAATVA.

They had an excellent selection of affordable pieces. We bought two bedroom sets and a dining room set. The delivery persons and sales persons were fantastic. Unfortunately, a side table for each bedroom set and a leaf from the table were damaged. I am beginning the process of having them replaced. Hopefully, this will be corrected with minimal trouble. If so I would add at least one star to my review. Wish us luck!

Back in July we received the best customer care when we where looking to purchase new bed, but fast forward to February when our bed broke, when my husband was holding my 2 month old baby and he fell half way through the bed holding my baby after burping him. I called that night to see what we have to do. They have a repair company contact me after 48 hour . it take them 2 weeks before to get someone out to my house. And that the last time I ever heard anything from them. I understand that the covid-19 is going on.

I moved into my new home a month ago. I placed an order for a bedroom set 3 weeks ago from Ashley Furniture. The scheduled delivery was for 4/21/2020. I received an email the day of to confirm my delivery date for 4/23/2020. I called and was told it would be pushed out even further. They took no responsibility what so ever and blamed it on the manufacturers. Apparently they do not have manufacturers that can be relied on. I understand that this is a hard time for everyone, but to wait until the day of scheduled delivery is not good business practice. I had several people that warned me. I will no longer shop at a place with such unreliable business partners and bad business practices.

Worst place ever! Waited month to finally receive all of my purchase. Wasn't compensation at all for their multiple mistake and screw up. Their customer service is terrible and rude. I will never shop here again and will tell everyone not to as well! I don't know how this place even stays in business it is literally the worst company I have ever dealt with! They deserve 0 stars! Never again...

This has been the worst experience trying to buy new furniture. I ordered a table and chairs and after a month I drove over an hour to pick them up for them to tell me when I got there, that they didn’t have everything. It’s been 2 weeks and I still haven’t been contacted about the missing pieces. I tried to call several times and waited over 20 minutes each time to not get an answer. This seems to be a common issue that everyone is having. I will never buy anything from here again, and will advise everyone not to as well.

Loved my salesperson but poor quality furniture. Always bought Furniture Fair before and after spending $5000+ On multiple pieces at Ashley I will be going back to Furniture Fair for the remainder of my life.

Details of my poor experience below. 1. I was told all furniture was in stock, it was not. 2. Had to go into store to pick up lamps after I purchased. It took them over an hour to find where I had paid for them. 3. First delivery truck broke down. 4. 2nd delivery was an hour late, and informed that day that all my items were not in. 5. 3rd delivery was over an hour late with no update. 6. 4th delivery was supposed to be bed and office chair per email. No chair and didn’t have hardware to put bed together. They were 2.5 hours late with no phone call. 7. 5th delivery truck breaks down again and not called until an hour past delivery window. 8. Guy hangs up without confirming next delivery time. 9. I’ve left three messages in the past week with no response. No one will make it right. Don’t tell me to email you like you have with others. You have my name and number. All I’m asking is to make it right with clear communication. Update. 10. They scheduled 6th delivery. Didn’t bring hardware again. Of course no one is answering the phone to resolve. 2nd update 11. 7th delivery, bed was delivered with mold on it 12. 8th delivery was a chair and was broken in the truck. 13. Review email listed below has not returned my email, nor has the store manager called me back after leaving a voicemail this morning. 3rd update 14. Review email has still not responded and I’ve reached out again. 15. 9th delivery failed to deliver again. 16. Still have not received check refunding delivery fee that was promised over a month ago.

The experience was by far the worst I have ever experienced in customer service. I ordered 2 new beds for my kids on Dec. 21 and was told they could be picked up on Jan. 30 and that someone would call. On Jan. 31 I still had not received a phone call. I called and found out that not all the pieces had arrived and the new date was now going to be Feb. 12. On Feb.12 I received no call so I attempted to call and was made to leave a Voicemail being told I would receive a call back but that never happened. I continued to call the next 2 days with the exact same outcome of a Voicemail and no phone call. I then on Saturday Feb. 15 drove to the store which is located about 40 miles from where I live and found out after speaking to the manager that all my product was there and I should have received a call. I asked about a discount for my troubles and the fact that it had taken nearly a month and a half to get my merchandise only to be told that they don't do that sort of thing. ( Mainly because why should they since it was already paid for) I explained that my wife and I were planning on buying additional furniture for the other 2 bedrooms in our home as we were remodeling each room at a time. Unfortunately for them they won't be seeing any of that money because of the poor customer service in which they provide. I do not recommend buying from here simply because once you pay for it they could care less if you get it and aren't willing to go the extra mile to make sure you're satisfied. I will say however the customer pickup employees are outstanding and will go above and beyond to make sure and assist you with smiles.

Buyer Beware Customer Service is Terrible!!!!! Update 2/14 order is still not complete, no return call from Sophia Edwards, the sale rep., I Called 3 x’s and sent an email. I literally cannot get anyone from this company to help. Update 2/11- still do not have a complete order. No help from Customer Care. The service rep that showed up on 1/31 said he was ordering a new mirror since the parts delivered do not work. Called for an update and the customer care department told me they are NOT ordering a new mirror but would once again try and send me the right parts if I could give them the serial # of the mirror. Called my local store for help, no return call. Emailed my sales rep., no response. Beyond words to describe this joke of a company. Update 1/31/20 - yet again they showed up, wrong part delivered and still not able to complete the order. They have to order another mirror and could not give me an ETA. The incompetence of this company is unbelievable. This fiasco has been going on for 1 month, multiple phone calls and still do not have what I have paid for. Missed the confirmed delivery appt, did not call to explain. Finally reached them after 2 hours on hold and no return calls from the store managers. . When they delivered the order 1 week later it was not complete. Delivery driver told me he could not help I had to call customer service,. I have yet to receive my complete order but cannot get any help. I am contacting the Better Business Bureau to assist. Unbelievable lack of customer service. Update - still do not have a complete order and no clear answer on when it will arrive. Rec’d a call and the response was, call us once your order is complete to discuss a refund on delivery fee. Ridiculous!

NO SALES PEOPLE

Thank you so much for a great experience ! The loveseat is perfect and I will definitely return to Ashley's when I need new furniture!!

Great prices!

DO NOT shop at this store If you actually want to receive your furniture. We paid well over $2,000 for a sectional from this location back on December 1 and still have not received our couch and it’s almost February. They were supposed to deliver it last week and it did not come and they told us the best they could do for us it have it delivered three weeks late. I had to call and basically harass them to even find out what was going on with our couch and got no where with any of the managers or customer care team. We couldn’t even pick it up from the store because they claimed that would take even longer. We even offered to pick it up from the location in Dayton if they took money off and the best they would do is take off the delivery fee which we weren’t getting it delivered anymore at that point anyways. They have terrible customer service at this location and even the managers don’t care. The manager (curtis) that I spoke with told me he couldn’t take money off the furniture since we never received it because “he wouldn’t have a job if he took off more money from the couch” but didn’t even hesitate or try to convince me otherwise when I said to cancel the entire order then. Which is way more money and a complete loss of a customer. I had to call every single day to find out when our furniture could get delivered and all they ever said is they would try to work on it and would call me back. They never called back and didn’t do anything to get our furniture to us in a timely fashion. I will NEVER shop here again after the way we were treated. They lost us as customers and everyone we know because of the horrible service they offer. I repeat DO NOT buy furniture from this store if you actually want to receive it! Worst experience with a furniture store I’ve ever had!!

I ordered a $1,500 curio cabinet for my 12 year old daughters birthday for her trophies and awards. I explained that time was of the essence. They told me it would be 2-8 weeks. After 6 weeks the store contacted me telling me it had not been ordered and it would be an additional 2-8 weeks. It came after roughly 4 weeks. The delivery crew explained they were short one man, but the 2 men carried it into my house, damaging the mirror, the wood finish and knocking out 1 large piece of the glass exterior. My salesperson called me the next day and suggested I ask for a new one and that they would grant my request. They sent out a repairman who also recomended replacing the entire unit instead of repairing it. He said the damaged full length mirror in the back would take significantly longer to order and install it than ordering a new unit . I simply acknowledged him. The company waited over a week to contact me until I was in church on Sunday morning and said that they didn't care what the salesperson said or the repair crew. They said it was their policy to charge me a 15% restocking fee or that I wait months on the repair. I stated that she may be correct on her companies policy, but that ethically it is incorrect. She also said that both the delivery crew and the repair person from (SAW) were not their employees but an outside hire, therefore she believes that makes her company not responsible for their suggestions to replace it. I know I am responsible for the actions of the subcontractors I use in my own business. I have taken this to my Attorney to hopefully make them abide by what their salesperson promised.

Ashley Furniture breached a contract of sale with us. They delivered low quality furniture that they did not display in store. We utilized their return policy and we requested a check to be issued. It took 13 business days to have a check cut and we have not received said check in 4 weeks after being informed the check would take 5 business days to deliver. We are seeking legal action against Ashley Furniture.

Went in store with my Mom on Dec 2. She purchased a couch, paid in full on Dec 2 (couch of course wasn't in stock IN STORE). Salesman BILL AKER told us that it's not typical practice to schedule a delivery date, but he was gonna hook us up and schedule delivery for Dec 15. On Dec 15, afternoon goes by, no call and no delivery. Upon calling customer service, my mom learned that the couch was, in fact, NOT scheduled for delivery and was in holding. Upon request, they refunded the $80 delivery fee and assured my mother that the couch would be delivered on Dec 18 between 2-6pm. Come Dec 18, delivery gets rescheduled to in between 7-11pm. It's now Dec 18, 11:23pm and wouldn't ya know it.... STILL NO COUCH. We had old couch picked up by trash collectors on Dec 16 ( which was supposed to be the DAY AFTER original scheduled delivery.) We've now had folding lawn chairs as our primary furniture nearly all week. Hard for me to understand why the payment was cleared day of purchase with no issues... but the delivery seems to be causing trouble. Can't say we'll be shopping at Ashley or Morris again... EDIT (12/19/19): I've now been informed the next possible delivery date is Jan 6. It apparently wasn't delivered on 12/18 "because it got too late" but thanks to a “Christmas Miracle” (according to customer service rep) our couch can thankfully be delivered 12/21... which leads me to my next question... Am I expected to believe after it got "too late" to deliver, the movers went back to the warehouse and REMOVED the couch from the truck? and If not, how come it can't be delivered today (12/19)? (they claim because "all trucks are full and scheduled for the day") Again people, this is the treatment and customer service you will get by purchasing a piece of furniture and paying IN FULL within minutes of walking into the store. EDIT (12/21): Just received a call, couch is damaged, can’t be delivered now until Jan 3. Requested full refund, we’ll see how long that takes. EDIT (12/26): Called to check on progress of refund, it wasn’t even processing yet. Can’t get another couch until I receive refund. Been on lawn chairs since Dec 16. PAID IN FULL day of original purchase! (Dec 2). This is ridiculous. IN CONCLUSION: Purchase directly from Ashley fell through, still waiting on refund (12/31). Went to Big Lots, bought the couch and could have took it home same day (if I had transportation). Used Dolly delivery service (through app on App Store) and had the couch delivered two days later, no problems at all. I would highly recommend checking out Dolly for any delivery/hauling needs you may have. (Payment finally refunded 1/2/2020)

Waited 2 weeks for sectional and recliner to show up. When it finally did, only half the sectional came due to damage. So i have half a sectional with a dangling cushion sitting in my living room for a party i scheduled weeks ago. Had to call and wait on hold for 23 minutes to find out that the rest wouldn't come for yet another week. Only compensation they would offer was to waive the delivery fee. Gee thanks.

Love this store...sales people are good...not real pushy...prices are good and have great dales

It is a fantastic store lots of great sales and very good products

Horrible customer service. When we arrived at the store the first sales lady would not answer my questions as to how much the furniture was going to cost. She kept evading the costs. Finally, Mike the store manager took over for her. He was very knowledgeable about the stores inventory and about sales. We do not have enough credit on one card to purchase all furniture woman. So store manager suggested that we open another line of credit. I’m doing so we were able to get everything that we wanted. The problem started when the store manager scheduled our home delivery for a Sunday.That worked well for us since we were going to be on vacation that week. When we were on vacation we received emails saying we need to schedule our delivery. When I called the number. No one answered I called the store and no one answered. After countless times and countless phone numbers of trying to reach someone I finally reach someone at the delivery service.He told me that they do not deliver to our area on Sundays. So I tried to call the store. Finally I finally reach someone. They told me that they would have to deliver on Friday. We pay $9200 for the furniture that we bought. And we had to leave our vacation a day early to make certain we will be home when it was delivered. When the furniture arrived one night stand was damaged. The delivery guys were really nice and very courteous. They said someone would contact us to try to make a repair on the damaged nightstand.Two weeks later no phone call. Totally unacceptable. If it wasn’t such a huge hassle and my wife did not want this furniture as bad as she always wanted it. I would have taken it back.

Bill Aker, Product Specialist, did a great job explain the differences among brands we were shopping. He also insured that we received competitive pricing and scheduled timely delivery of our purchases. We would work with him again.

Very professional at all stages of the sale and delivery. Quite happy with their service and products.

Excellent selection. Look for Mike that has much product knowledge.

Great service without being pushy. Third set of furniture we have purchased from this store and couldn't be happier with it! Wayne from Florence, KY store was very helpful and friendly!

We were scheduled to have an order delivered today for my grandmother, finally convinced her to order a power lift chair so she can get up and down easier. They "forgot" to call us and let us know when people were coming, and when we called to ask they told us it was in the next half hour so we had to rush to get ready to meet with them. After rushing over here to be ready, the bed part of her order came fine, but the chair was defective off the truck and had to be sent back. They're now telling us after an hour plus on the phone, the best they can do is in store pickup in a week, if we want it delivered again it'll be even longer. That's not acceptable. They made a mistake, we shouldn't be paying for their incompetence. Buy elsewhere if you value your time, or want halfway decent customer service where someone is willing to actually step up and do something to make things right if something does go wrong.

After purchasing this furniture online 5 months later I received a letter in the mail stating I had not paid for it. I purchased it online and my credit card was authorized. They are now turning this over to collections and I am going to have to gather all of my documents and dispute this false accusation. DO NOT SHOP HERE!!!! My wife and I both have e-mailed you and hope we are able to come to a resolution.

Great selection, great pricing

It's price is High

I ordered a bed and night stand about two months ago, and I didn’t receive it yet!! They delivered to me twice, but one time they forgot to send a footboard and the night stand was without handle! another time they send a wrong footboard and again they forgot to bring the handle for my night stand. This is a last time that I will buy anything from Ashley store and I am not recommended this store to anyone. By my experience their services are awful!!

We purchased expensive patio furniture in May 2018 and purchased the warranty. The salesman told us the warranty would cover all rips and tears no matter how they got there. So in July 2019 we noticed 2 cushions were ripped and a pillow, we called Guardian the warranty company and were told since we couldn’t say exactly how it happened it wasn’t covered. I called the store and talked to April who said that was not right and to call the customer care department which I did and was told nothing they could do. I asked for a manager and was told they would tell me the same thing but they would have one call me and never received a call. Called the store back talked to Skylar who told me Ashley dropped Guardian because they find ways not to honor the warranty. Skylar was going to send the GM an email detailing everything and have him/her call me and well I’’m still waiting for that phone call. After emailing Skylar and calling and not getting anyone to answer at the store, I finally talked to Skylar again on August 1st or 2nd who said that they were working on the store itself making it right and replacing the cushions and pillows and I should hear something by Monday, August 5th and still I have heard nothing. I called all week and couldn’t get through to a live person and emailed Skylar again with a read receipt and he read it and still no response. So not only did they sell us furniture that does not hold up, they sold us a warranty from a company that they knew didn’t cover their products. I have never seen a company with such terrible customer service or a company where the GM or any manager for that matter will not call a customer back.

EDITING again per visit to store. I’m changing this review to 4 stars because I don’t want to sway people away from their business. The staff is incredible and even though they’re always swamped with customers they always make you feel like gold. Sophia is wonderful and deserves a vacay bc that lady is always running around trying to satisfy the customers! And the manager there, I can’t remember his name, but he was excellent! The problems that happened with my order had nothing to do with the store, but more so the manufacturer. They need to work on that. EDITING per contact with customer care today 7/31 - we’re not getting our king headboard until SEPTEMBER 26th!!! So now we have no bed, a mattress on the floor, and a huge box of pieces sitting in our master bedroom because they don’t have the headboard and won’t until the end of September. This is absolutely garbage. They recommend I come back into the store, play the showroom game to figure out what’s in stock and pick a different set. Avoid this place at all costs! You get better service and the same quality furniture and Value City. I would’ve given 5 stars if my review were based solely on the purchase of the furniture. However, we purchased our furniture on the 18th of July and are slowly getting the pieces delivered. Today, they delivered our king bed frame but without the headboard, so we have a gaudy, heavy box in our room and still sleeping on the mattress on the floor. This was done in error, but the delivery team told us they can’t get us the headboard until a few days from now because they only have two trucks. It doesn’t make any sense to deliver the furniture piece by piece. Not to mention, we won’t even receive our nightstands and dresser until the beginning of September because they’re behind on orders. We didn’t know this until after we picked it out and paid for it. Very disappointed for the price Ashley charged for furniture, only to drop the ball when it comes to the delivery and fulfillment of items. Probably won’t be purchasing from this store again. But your delivery team is very friendly and polite. They apologized even though it wasn’t their fault. The saleswoman was also very friendly and helped us even though she was the only one there that day with multiple customers.

The stuff here looks cheap to me and overpriced.

Been buying furniture from Ashley for our new house, a little at a time, because I'm indecisive. Ryan helped me on my first visit and I continue to have him help me when I need to make a purchase. He has helped me find items I need to fit in certain spaces. I've ordered things that weren't in the showroom and he did a good job at describing them for me, how to care for items. He's very helpful and is good at what he does. Overall good experiences and happy with all my purchases so far.

Jonice was an absolute pleasure to work with! She greeted me as soon as I walked into the store and really took her time explaining everything to me. I absolutely loved the first couch that I sat on, but she still took the extra time to show me several other options and look up the prices for them as well. Very pleased!

The only reason this review got 1 Star is because 0 is not an option. The worst shopping experience I have ever experienced, originally on our first visit we thought everything was great we were looking forward to getting a new couch and bed frame. Fast forward 4 days the reliever arrived an hour and a half prior to our delivery window leading me to have to take more time away from work for this delivery, then the wrong couches are shipped not the ones we were expecting so the delivery men said they would inform the store and they would follow up with us within 24 hours no call all I received was an auto email to reschedule delivery when I followed up with our rep we weren’t offered an apology he just said that was the set you and your wife wanted. As if to say were the ones who made the mistake, stupidly instead of canceling the order and walking away we decided to give them another chance. Even though our couches we wanted were unavailable for nearly 2 months. We went into the store and worked with a new rep to find something we would like, he was helpful and we walked out with an invoice for $1600 more than the couch we wanted but were ok with the deal. Well now after contacting the store I was told that the 1600 was not for all of the items so the actual cost was 2500 more than we would have wanted to spend and more than just ordering off the website. I called the store to follow up and was essentially told this is what it is, emailed to follow up and they never responded/ Do yourselves a favor and never use Ashley furniture. They can’t fulfill a simple order respond or apologize when they mess up or even admit they are wrong. We will never go here again I suggest you do the same

I am a 30 year customer and recently purchased a sectional from the Mason, OH store. I was concerned about the stitching before purchasing as it is very prominent and was assured by the salesman that if we purchased the insurance it would be returned if necessary. Now I've discovered Ashley will do me a great favor and return the sectional and charge me a 25% RESTOCKING FEE. The piece cannot be repaired as all the stitching is coming loose, a single thread across the entire seat. Are you kidding me!! You are charging me a fee for purchasing a poorly made product after owning it for 19 days, after assuring me that this would be covered. I would never have purchased this sectional if the salesman had told me this when asked about that specific concern. I spoke to a Market Manager at the Florence store, Cody Fitzpatrick, that had zero answers. He offered me the same as the call center 25% restocking fee. This is a big mistake on your part as you've ignited not only a fire but a fire storm. Your loyal 30 year customer will never, ever walk in your door. Believe me you haven't heard the last of me. I will keep climbing the ladder until I get a resolution. Hello Mr. Wanek.

Customer service is terrible.

Very nice love the furniture

We were in Ashley last week and had an overall great experience. Really, this review is for our salesman, Wayne. He was great to work with and helped us with everything we needed. He even moved some furniture around for us so we could make some decisions. He was easily one of the best parts of our experience. Kind, understanding, and patient. The employees are paid on commission, but he didn't constantly try to up-sell us. The only reason I would not give this store itself a 5 star review is because of the complicated relationship they have with Morris. The stores are connected as one open floor plan, but if you purchase something from both sides of the store, you have to do with with 2 separate transactions while working with 2 separate sales associates. It makes you feel a little uncomfortable when you cross the middle line.

Wayne was awesome. He was very patient with us on deciding on which patio furniture we wanted and was best suited for us. He made sure we were happy with both sets that we bought and was ok with a later delivery date on one of the sets. Which we are. He didn’t even care that it was closing time. Thank you Wayne we will be back on our next furniture need..

The sales associate was very kind and helpful

Joshua in pick up was great and very helpful. He let me pick up my furniture despite it not being a pick up day and him getting off work in like 12 minutes. Thank you Joshua! Sophia my sales associate was also great. She was helpful but did not hover over me.

We were treated very well by our salesman and the store manager. The furniture is very good quality. I would definitely recommend Ashley Home Store

I bought a reclining chair the end of April. I had a very hard time getting my correct item delivered. After the 3rd wrong delivery, they figured it all out. Then they scheduled it at a time that wasn't possible for me. The 1st woman I spoke with, not very nice, and didn't care at all about everything I went thru already. All I wanted was to have them deliver it at a different time. I just called after work, and Justin was AMAZING!! He within a minute, moved the time to accommodate my needs. Justin if you read this, you r the man!!

Big selection of house ware for the whole house and good service

We worked with Bill Aker. He was amazing and made sure we got everything that we were looking for.

The furniture was of good quality and service I received from Jonice was great. I only wished I didn't have to wait 4-5 weeks for delivery. Otherwise, fantastic.

Welcoming staff and beautiful furniture.

The bedroom set I bought is beautiful and the staff was wonderful when Ordering . The delivery guys brought in and set up furniture that was wrapped and protected In perfect condition. Will definitely shop there again.

Billy Aker. I hate buying furniture, but I desperately needed a new set before moving into a new house. I showed up during an extremely stressful week just to look at my options and Bill helped show me bedroom sets. At no point did I feel rushed or pressured to buy or like he was hovering for my business. My husband was unavailable and I wanted to talk to him before making my choice. Mr. Aker told me to take my time, talk it over, have him see it in person if possible and he would be ready to help me when we were ready. The next day, I had an AWFUL day but knew I wanted to buy the bedroom set. I went in and Mr. Aker was there, new exactly how to get me what I wanted (Cali King Storage headboard) and gave me a great price. Buying the furniture was the best part of an otherwise horrid day. I walked out after purchasing: 1 Cal King Storage bed, 2 nightstands, 1 dresser & 1 chest of drawers - and delivery scheduled on the day of my choosing. I will definitely send people to Billy Aker for all furniture needs and will be back for my dining room set and living room furniture.

Sales ppl are very friendly, not overbearing or rude. They let you look around without interfering. They're also very knowledgeable about the pieces there and have fashionable ideas of what look and feel if each room you want to achieve. Definitely will shop there again! I love the new living room set as well as the family room set I bought from them. I also appreciate the way the sales ppl allow you to look around without hovering or pushing anything on you. They have a very expansive variety of nice quality furniture and great warranties! Their prices are comparable to other furniture stores with upscale expectations. We will shop them in the future.

Misled by sales staff on purchase that I had order the middle of March. Was told finally One piece was discontinued went to store to have my purchase credited to my account, Ask about the other piece I purchased told it would be there April 17 in the Florence store We went to pick up and was told we had to go to Eastgate to pick up after 10 phone calls stating deliver to Florence. After be lied to and staff Shonda raise her voice to me first and I raise my voice to her The whole customer service experience was horrible and RUDE, I will never shop at that store again and I will certainly share my experience with everyone who mention about going to your store Debora Ashpaugh. Service HORRIBLE

I went all around town looking for a nice sofa, and I found by far the best deal here. They also had the best customer service. I had all of my questions answered quickly and thoroughly, and it was a pain-free process, especially considering I had special requests. I would absolutely recommend this place.

Great service from Wayne. He really knew his stuff and was super helpful.

We were very impressed with the level of customer service we received while in store and over the phone. We will definitely be returning for our furniture needs.

Excellent customer service! I was shopping with my 83 year old mother and your staff treated her like Gold. She is over joyeded with her purchase and tells everyone where it came from. Thanks again

Great product at a great price!

friendly staff great selection. but...its overpriced compared to other places we shopped around and found the same couch for a couple hundred less. seems to me that you would only want to buy if they are having a big sale.

Ryan did a wonderful job sharing his knowledge of products. The couch we purchased was not one available to see in the showroom but he did a great job of finding pieces with the fabric and shape of the couch we wanted to give us an idea of what it would look like in person. He took time to explain how to clean and care for the items and gave us an expectation of how long the piece should last for our living situation. He was also able to find a flexible date that worked for us for delivery. We are so excited to get our couch in 2 weeks!!

When an issue came up with my purchase the Florence Kentucky Ashley store went the extra mile to ensure my satisfactions were met.Thank you,Clint Tunning

Horrible customer service. Great products and delivery!

Very long review ahead... I purchased a bedroom set for around $2,600 back on November 7th, 2018. As of March 1st, 2019, I still had not received this furniture. The delivery date kept getting pushed back over and over again with a different explanation each time. Back in January, the GM Cody offered a $400 store credit for the inconvenience, which I used to purchase a dining room set,. The dining set was delivered 2 days after purchasing with only 3/4 chairs. We had to wait an additional 3 days for the 3rd chair. Which at the time, wasn't a huge deal but after everything we've dealt with from Ashley its just another inconvenience. Since January, the delivery date on the bedroom furniture has been pushed back 3 more times. Finally, it was set to be delivered on March 2nd. The week before, I called just to verify that it was still coming, only to be told that it had been moved to March 10th. Each and every time it had been moved I had to call and find out. I was never called to be informed of any changes. I called and spoke to Cody again and he invited me to stop by the store to perhaps pick out another set. I went that same day and couldn't find anything that I liked and for the money I was paying, I didn't want to settle. I asked for a refund from Mike Hill that same day and he convinced me to wait until the 10th because he could see they were about to get a large shipment of that particular set in. He then started saying that the reason is was taking so long was because they had to make sure there wasn't any cocaine or sex trafficked women in the shipping containers which I found extremely inappropriate and a weird excuse as to why it was taking so long for my furniture to come. This was all on Monday 2/25/19. He also promised that he would be keeping an eye on my account and would call with any changes or updates. On 3/1/19 I called again to check on my order only to be told that it had been moved YET AGAIN to 3/14/19. At this point, I asked to speak to a manager and demanded a refund and I wasn't being talked out of it this time. I spoke with Crystal who again tried to convince me to wait but at this point, I've already been waiting nearly 4 months so I just straight up wanted my refund. She told me the refund would take 24 hours on Ashley Furniture's end and then another 3-7 business days for my bank to release the funds. She also said she would email me a copy of the receipt from the refund. I never received the receipt. As of today, Tuesday 3/5/19 I still hadn't seen the transaction pending in my bank so I decided to give Ashley a call. Low and behold, Crystal NEVER processed the refund. Jackson processed my refund and emailed me a receipt. Upon inspection of the receipt I realized they did not include the $400 credit that was given in January. If this is the case then the store credit was for nothing and they've done nothing to fix the inconvenience at all. I would not have purchased the dining room set from them at that price if I would have known everything I know now. I would also like to add that this bedroom set is still being sold to people on their showroom floor as of Monday 2/25/19.

Prices are ridiculously expensive for the quality. Many options to choose from.

Very friendly and helpful people. Good clean store. Good furniture at a fair price.

Customer service was amazing and the products are of great value at a great price. Highly recommended.

Our sales person was Mary and she was awesome! She listened to what we were looking for, we found one and bought it. Mary has a great sense of humor!

Jo, our sales lady, was terrific. Shopping at Ashley Furniture was the best experience that we ever had. We will buy all of our furniture there from now on.

Sophia has helped me on two different occasions and I have been beyond pleased with both experiences. She wants what’s best for the customer and you will definitely feel that from her. I highly recommend this store as well as her for all your furniture needs!

I had bought 2 end tables in the store and loved them, so I ordered one on line the same one that the other 2 were. The one I ordered on line was made cheaper that the other 2. The knob on the drawer was diifferent.

Ask for Jackson. He was very helpful and patient while we were making descisions!

Excellent

I bought the perfect reclinet

Love my furniture!! There was a little mix up when we went to pick it up, but the guys at Ashley took care of it, even delivered my furniture for free!

I got the best service here while buying my couch. No pressure to buy. I actually came back because of the agent, and how friendly he was.

People were friendly and not high pressure.

Great a very good salesman