Ashley | Florence, KY 41042

After dealing with delivery issues from the Morris furniture side, I decided to buy from the Ashley side. Mandy was fantastic. She’s very knowledgeable, honest, and made sure things were done right!

All these people leaving reviews can’t be Obed who have received the furniture yet. Received my furniture about 5 months after ordering (was told around 2 month turn around). Our sectional and dining room table were installed incorrectly. Luckily, we figured out the couch ourselves, but the table is missing hardware for the legs and it wobbles side to side because it’s not fixed in place… Scheduled a repair guy to come out over 2 months later to have that and the subsequent 2 more appointments cancelled. They were supposed to show up today, shows my appointment is confirmed and everything, and I get a call saying it’s cancelled and I can reschedule in NOVEMBER. We got a server and bookshelves too. The server is fine. The doors on the bookshelves are crooked and have to be closed in a precise way to avoid damage. We were so excited to have nice new furniture for the first time but I’d rather this all go back and find something at ikea so I can assemble it myself and pay wayyyyy less, since I paid so much for mine to be installed wrong anyway.

Nice big store lots of choices, Joe the salesman was great. We will be back

Spent about 15k at this Ashley furniture in Florence. It took serval weeks for items to arrive as expected, however everything that was delivered was either (1) the wrong item (dining table) or (2) broken (office desk, couches, dining chairs). I had recently completed construction on a new home in the northern Kentucky area and delivery drivers did extensive damage to the home including ripping up the grass in the front yard, driving a large delivery truck on freshly poured concrete, chipping paint, scratching walls, damaging flooring. The delivery people did not have a drill upon arrival and we’re not able to assemble the furniture (despite my having paid for this service). The delivery people left trash throughout the home and did not inform me when they were leaving, I picked up the trash. I contacted Ashley and was not offered any form of credit for this delivery experience that caused extensive damage to a newly built home. They did advise me to file a damage claim, which I did, but never heard back on any form of payment I could recover. I had some remaining items in the order which I cancelled due to the issues above, with a credit of $6400 promised within 5 business days. I have not received any credit and now no one has answered the phone at Ashley, or responded to my several voicemails and emails left over the last few days. I now have a broken office desk, a dining table without legs, and a damaged new build home. Suggestions for Ashley: (1) return my $6400 to me promptly (2) come get this broken furniture and get it out of my house (3) fire the movers who don’t show up with proper tools to assemble furniture and cause destruction to homes (4) credit me for what I paid for delivery and assembly- no one wants to pay hundreds of dollars to have their house destroyed, covered in trash, and have to assemble furniture themselves (5) issue some form of credit for inconveniences caused, I waited here all day the following day for someone to show up with a drill. Highly recommend against ever ordering from this store. They will destroy your home, take your money, ignore you when trying to reach a resolution, and leave trash and broken furniture throughout your home. Any other option is better. Management- give me my money back ASAP.

Our experience at this Ashley location was incredible because of the customer service we received from Gabby. She was friendly, professional, and diligent. If we purchase more furniture, we will only be using Gabby.

Furniture fair is way better

Great selection, quality furniture, friendly knowledgeable staff.

Our salesperson was LOGAN MCCOMBS. We can be difficult customers because we ask lots of questions and are very picky. Logan answered all our questions. He found exactly what we were looking for. He found us living room furniture that is super comfortable and made to last a long time. Logan is our guy from now on!

I am very dissatisfied with the service here. The salesman told us both items were in stock and would be delivered together. Now they are telling us that the one item will be delivered on time but the other one they will have to call us later to tell us when it will be delivered.

We bought furniture. Great customer service. I really like the older man in a grey mustache I just cant remember the name.