Ashley Florence, KY 41042

Sales people wouldn't stop following me around. Even after many times of saying that I was just looking to get a price range and was not planning to buy that day. I felt like I was being stalked and wound up just leaving before seeing their whole selection. Will not be returning to buy anything. I will buy from a store that doesn't breathe down a customer's neck while they are browsing.

Excellent service and prices. Great experience overall Logan Ryan Mandy and Kenny were all great!!!

Helpful staff great selection.

Will never shop or order from here again simply based on customer service experience. Our sectional, which is finally here after a nightmare, is actually great. But the service we received was so bad. Our initial salesman was friendly and made promises we would have our sectional in 6-8 weeks. That was important as we had a timeline due to a baby coming. It’s why we ordered what we did. He was kind to simply get the sale, never followed up as things went wrong. Months later we finally received 2 of our 3 pieces to our sectional after being told if we didn’t take the two that had come in stock they would give them to another customer as we waited on the third piece. We begrudgingly agreed. It arrived for us to discover the original salesman had ordered the wrong piece. We were told to accept the one corner piece that was right and the rest would be fixed that week. Wrong. A month later we finally received a second piece that was correct, still leaving our sectional incomplete. Lots of calls to the store were never answered and led us to an always full voicemail box. Calls to 800 customer service number were only answered after hour long waits and offered no help or answers. Visits to the store were met with rude sales staff and managers who offered little help. Finally 6 weeks later we got the delivery scheduled for our final piece. Ashley/Morris tried to cancel it several times and I wouldn’t allow them to. Five months later and we finally have a complete sectional in our home and a very sour taste in our mouths. We will never shop here again and will recommend our friends and family do not either. I understand there are supply chain issues and some things are delayed, but it is no excuse for rude service. Not one person from this company to date has apologized for our experience. From how it was handled I don’t believe they cared. Never again and I suggest that anyone else avoid this company. Disclaimer to say the delivery people who are contracted employees were all very kind and respectful. It however does not and will never excuse the horrible service provided by Ashley Furniture, Morris Furniture, and their employees.

Beautiful sight at night.

If I could give a zero, I would. I received a coffee table damaged. I told them immediately after noticing (within 24 hours). They said they would fix it. They never have. They mailed the parts to my house to fix it but I can’t get anyone to come out here to fix it. I have been trying for months to get them to come out here to fix it. It is now pushing a year upon first delivery. I spoke with one store manager and he said if the customer care team didn’t call back to schedule by April 6, they would order a new one to replace it. April 6 passed and I called to get the replacement. I have left several voicemails and no one returns my calls. Called today to follow up on the replacement of the coffee table and the general manager was in. He refused to replace the table. Said that a repair can be made. When I explained the situation and that the other manager said he would replace it, he said to take it up with the other manager. This was general manager!!! Shouldn’t he know how to fix it? He decided to pass the buck off to someone else. He was short and never offered an apology to the terrible customer service I received. I get Covid has caused delays. I was willing to be patient but this has been almost a year to make a simple repair for furniture that arrived damaged. It’s just crazy to me.

Overpriced and couldn't find what we were looking for

Nice

People were friendly and not high pressure.