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Ashley Store Florence, KY
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
The Ashley Store in Florence, KY represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Ashley Store is the furniture store Northern Kentucky residents trust to provide quality home furnishings for every room. Unlike other furniture stores in the Ohio and Kentucky areas, we pride ourselves on offering the most extensive selection of furniture, mattresses and accessories. Ashley Store in Florence is your one-stop shop for all your furniture needs. Our store is conveniently located on Burlington Pike at Mall Road.
Customer Service
What our customers say
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-Once you slide your card they got you. -They will text and call to make sure you are home for the delivery, but then they won’t even show up. They make you take off work another day to meet them. -Want to pick up your furniture instead? They say you can't, and their warehouse is all the way up in Dayton Ohio. -They change the name of the furniture collections so it’s harder for you to compare prices online, this way they can sell you the same stuff for more. For example, their Keanu collection is really Henry and can easily be found much cheaper at other local furniture stores, and online. (Do your research, save money) -When they finally delivered my couches the delivery guys were very inexperienced and in a rush. They tried cramming the wider side of the box through my front door, about busting the door frame. Then they realized they needed to turn it to the thinner side, and that’s when they severely gouged my freshly painted wood door frame with the metal bands on the box. There was sawdust on the floor from the damage they caused. -Customer service, there is none. They lie to you and say they started a claim with a "Riverstone" company but they can’t provide any proof. It has been months of them telling me a claim is being processed and now they don’t even respond. Save your time, money and stress, shop somewhere else. I've emailed Brandy, Deaja, and Shay in "customer service" They all give excuse after excuse, could not provide any real information or documentation about the supposed "claim" they filed and failed to provide any resolution to the damaged the caused to my home.
Roy was fantastic as was his fellow coworkers. They assisted us in finding the perfect collection for our home.
We found exactly what we wanted, except the loveseat had a console. We were able to remove it and we love it! Stephanie helped us so much and was incredibly patient with us . She was amazing!
This was my first time buying furniture for myself, and I’m very pleased with the experience. Steph was very wonderful to work with and helped me with every step of the process. I feel that I have great piece of mind with my purchase.
Stacey was amazing!!! Mike was great as well! We furnished almost the entire home because they were so awesome! Can’t wait until everything is delivered! They performed premier customer service!
Our furniture is gorgeous! We were happy with the while process, the only thing I wish they did carry away for your furniture, even if it cost a bit more. However, the quality of our new furniture is suburb. Allie Mae approves! ☺️
Dale was great to work with. The delivery drivers were great as well. The first table was damaged and getting an exchange took too much time just trying to get live person. It would be much easier if you could just call the store. I called the number in my email and it was just a recorded line. So I went online and the link did not work it kept coming up blank. So I found a phone number and they tried to offer me a store credit for future use when I wanted a new item. They did set up an exchange and that went well but the whole process to contact customer service would be easier if you could just work directly with the store like when you're buying items.
Excellent product and service at Ashley Furniture store. Korey was great to work with.
Terrible customer service. Table and chair set delivered damaged to our home on Dec 18, 2024. Plus delivery people damaged yard across the street from our house. I Immediately called into customer service and emailed pictures of the furniture. Company picked it up on Dec 23, 2024. I’ve been trying to get a refund since then. I’ve had multiple failed attempts to reach Jonathan, the General Manager. Customers can’t email him directly. After MULTIPLE calls to customer service and being shuffled back and forth between the store and customer service, I finally received all but $500 of the money back. Last week I was told for the FIRST time that the remainder of the money is from the extended warranty that I purchased and they have to submit a refund to that company. And, that company might not return it all back since it’s been over a month since the delivery was made and no one on Ashley’s side submitted the request to extended warranty company. Total mess. Customer service putting it off on the store and the store putting it off on customer service. I’m getting the runaround. I just want this taken care of so I can move on, two months is unacceptable. And unacceptable that I can’t get a return call back from the GM
We could not have had a better experience here! Steph went above and beyond to take time with us, and help us with our purchases. She even stayed late, ABOVE AND BEYOND! She was never pushy, and instead very knowledgeable about the products. The delivery and set up of the furniture was also efficient. We got our pieces within a few weeks! We will absolutely be shopping here again, especially if Steph is there!
Roy was amazing he helped us both time we came in
Do not trust their sales people.
We purchased a couch from Ashley Homestore and the service was excellent! We were helped by Steph V. and Wayne. Both are very friendly, knowledgeable, and helped us get a great deal. Highly recommend this store for anyone looking for new furniture. We will definitely be shopping here again in the future!
We had a great experience purchasing with Stephanie! Appreciated her knowledge and kindness. Can't wait to work with her again!!
Great experience! They had just want we needed at a reasonable price. Steph helped us and was fantastic.
We were looking on the website before we came out. So we knew what we were looking for. Steph was our salesperson. She was very nice and was patient with us while we had to call our bank. She is a great salesperson! She made the experience easy for us! Thank you so much Steph!
The table and chairs I purchased are great. Wayne, the salesman at the Florence store, was great. He is very knowledgeable, nice and helpful.
Excellent experience! From the sales person to the delivery people the whole experience was great!
Our experience with Ashley Furniture was perfect from start to finish. Our salesperson was attentive yet let us look and sit on things as long as we wanted. The delivery process was seamless, and our delivery person were GREAT. Highly recommend Ashley! We will buy from them again and tell all our friends & family.
Service was incredible. We were able to get everything we wanted and they were able to ship a month before anticipated. We were thrilled to get everything before Christmas.
Had a wonderful experience purchasing our new recliner sofa. Staff was helpful and in great spirits. Had an awesome Black Friday sale. Would like to buy from here again. Even the delivery was quick and easy.
I had the best experience working with Steph to purchase 2 new mattress's. I highly recommend buying from her. She was extremely knowledgeable, helpful and took the time to help me make the best decision. I had shopped around quite a bit. It was a pleasure working with her and I am grateful for the price and quality of both mattresses I purchased and am looking forward to the free adjustable base! She took great care of me and I will definitely go back to buy from her again in the future!
The ordering process in store was a little slower than I would like but all the people that we spoke to were very friendly and helpful. The couch is beautiful and was delivered exactly as ordered. Setting it up was very easy.
Will not shop here again. Very difficult to contact customer service. Received couch damaged on 2 occasions and was informed that if the third couch delivered was damaged that we would have to accept it as is. They offered a tiny discount to accept the damaged couch. Fortunately the third time they delivered the couch was damage free.
We went shopping for a loveseat for our home. Ashley furniture was one of our stops and there we met Wayne. Wayne was very pleasant and very helpful and he helped us find exactly what we needed. Delivery was faster than expected and the two gentlemen who delivered the loveseat and set it up for us were very polite and courteous.
Mike at Ashley in Florence has been great to work with. Never pushy and very responsive to all our questions and concerns. Would highly recommend him.
Worst customer service experience. 2 items we thought were ordered were apparently never ordered. Kitchen table arrived without screws and they had to take it back and delay our delivery by another week. Trying to get ahold of anyone at the store is nearly impossible as no one answers the phone. I have called and left numerous voicemails. We ended up having to show up to the store to try and resolve the issues and was told we would get a call back with a resolution from the manager. Did we ever receive that call? Nope. It’s almost a joke at this point.
We had a great shopping experience at Ashley. The person that greeted us at the door was not pushy, but did keep coming back to check on us. We appreciated having the space by ourselves to think about our purchase. Delivery also went really well! They brought it in no problem, and then after unwrapping them I noticed that there were some dirty marks on the furniture! So I called Ashley up and they sent Stanley Steamer over free of charge to get it cleaned up and it looked as good as new. So overall, it was a great experience! I’m glad they were able to address our issue quickly as well.
Beautiful- assembled here.
Purchased some furniture for our new home and it has been such a breeze from the start. I have loved working with Steph, she was super friendly, helpful, and easy to work with. Would definitely recommend Ashley Furniture!
Cole Meade from Ashley furniture helped us find our couch. He was super friendly, knowledgeable and helpful.
Steph is absolutely the best! She has helped us every time we have came in. She makes us feel like family, not customers! We ask for her as soon as we walk in! Absolutely love her and the service she provides. You guys surely have a gem with her!!!
Wayne was an excellent salesman and really went above and beyond with his service when we were making our purchases. He was very patient with us as well. Thank you Wayne!!
The store has plenty of options but the staff are horribly untrained. After placing an order and changing my mind, I have been in contact with the store 6+ times and am unable to get the order canceled. In particular, avoid their salesman, Roy. I keep being told a manager will take care of it. It has been over 2 weeks and nothing has been done.
We absolutely love our couch and the service we got the moment we walked in the door! It was seamless and our couch was delivered not even a week after ! We are so happy !
Cole did a great job helping us out picking a sofa. Very courteous and informative. Thank you!!!
Salesman was fantastic!! Spent at least 2 hours with me! It did take a long time to get the bedroom set in. Ordered in Aug. but I am still waiting for the bed. I know it is the manufacturer so Ashley is not to be blamed.
Our experience with our Ashley purchase was above expectations from the salesperson to the delivery people. Very attentive and respectful. Highly recommend.
My overall experience was amazing! To finding what I wanted at the store, to my furniture guy, to my delivery. I will always shop at Ashley!
Steph went above and beyond to help me purchase my furniture! She is very knowledgeable, has a welcoming and wonderful personality! I would definitely purchase and have Steph as my salesperson!
Purchased bed from Roy. Happy with merchandise. Not happy with sales associate. I've text Roy 5 times without a response.
Our delivery was on time and we got regular updates. Our house isn't the easiest to deliver to, but the guys that made our delivery were professional, quick and very accommodating. It was a great experience and we will buy from Ashley again in the future.
Wayne at Ashley furniture was very helpful! Thanks for everything!
Wow, amazing service. Steph VanBenschoten is the sales person to go to for all your furniture needs. She went over and beyond for me.
I already knew what I wanted when I went in the store because I had looked online. The salesman was very gracious and gave us his phone number in case we had any questions or problems. Our dining table and chairs were not in stock but we were given an approximate date for delivery. I liked that I could receive texts about my set and I could set up delivery online. The delivery guys were prompt and quick. They cleaned up all their mess and made sure we were satisfied with everything.
Thanks to Steph VanBenschoten and Cole! Professional,friendly and found what I needed! Thank you!!!
Crystal was our sales associate. Spent time with us. Showed us different styles very knowledgeable No high pressure very helpful Linda and Jennifer
Mike was friendly, helpful, and he really knew his stuff! Really appreciated his help selecting the perfect pieces for our home. Go talk to Mike!
Big thanks to Mike Butts for his assistance. He made my first visit to the store stress free and the purchase info easy to understand. I feel fortunate to have had his help. Can’t wait for the bedroom set to arrive.
Bought a recliner love seat on-line. Ashley's was reasonably priced, not a long wait, fully assembled... no muss no fuss. The guys delivering were friendly and quick.
Cole did a fantastic job helping us with our new leather couches. Would highly recommend him at their Florence location.
We bought a couch from Dale Kramer at this location and are very excited about it! He was super helpful and provided a great experience for us. Thank you!
Cole from Ashley in Florence was a great help in finding my new sofa! He was very knowledgeable and helpful making the process extremely efficient and easy.
Great experience with help from Steph. Very helpful and her help made our visit easy!!
Stephanie was very helpful and easy to work with! Was flexible with our schedules! And gave us the best option for that fit our need and wants!
Cole Meade was amazing and paid attention to details. He answered ALL of my questions and was patient. Thank you!
I worked with Crystal Tant, she was very professional and helpful. Crystal let me know about all the options that came with purchasing furniture, but wasn't pushy about it, which I appreciated.
Stephanie was absolutely amazing!!! She really helped me and my sister today!!!
Cole from Ashley did a great job. Give this man a raise!
Had a great experience with steph , will be back to see her soon!!
Steph was super nice and very helpful.
Stephanie was very nice and helpful
Steph ordered our sectional couch for us, she was beyond friendly and helpful :)
Steph was patient and so helpful to us as we decided on furnishings for our new condo. She did a lot of research on our behalf and made suggestions that were spot on! You can’t go wrong with Steph!
Steph is so awesome- so helpful, patient, kind, , and her suggestions were spot on! Thanks for helping us organize furniture for our move! Lots less stressful with her help
Steph came HIGHLY recommended and did not disappoint. She was a pleasure to work with and took the time to listen and help us find what we liked and worked. She went out of her way to help us and we will be back to work with her. Thank you Steph!!
Steph was wonderful to work with and offered a great price on our purchases!
Cole and Roy was amazing with helping with a bedset and furniture set !!!!
Steph was so helpful! I love my new couch:)
Quick and easy process. Michael B was able to save us a little money on our couch as well. Overall great experience!
Ashley furniture in Florence Kentucky sold my 21 year old daughter furniture. Told her it would be in within two weeks. She called the sales associate,Roy Strader, prior to us driving 3 hours, to ensure the furniture was in and he stated yes. Half way into our drive, he called to say he made a mistake and didn't order the furniture and it would not be in for another couple of weeks, but she could take the floor model or get free delivery. We chose free delivery. He said he would call to let her know it was in and set the delivery date. He never called. My daughter called multiple times and he was always *on lunch* and would call her back. Needless to say, I finally called a week later and spike to "manager" Dave who was hateful and told me he was going on vacation for a week and couldn't do anything until he came back. I argued and told him to cancel the order since he didn't want to help at which point he begrudgingly looked up her account. Then proceeds to tell me the order was canceled because Roy told him we drove down there and didn't like the furniture and changed our minds. Which wasn't true. Plus, had that been true.. why didn't you refund her money? All lies. He then told me the order had never been placed. He said I could place it that day but still couldn't get free delivery as it's a third party contract and that it would be 2 MONTHS before her furniture came in. I canceled the whole order and he hung up on me. Worst business transaction I've ever had.
Cole did an amazing job and gave me a great deal!
Cole Meade did AMAZING! He made sure we got exactly what we wanted and really cared about making sure we felt confident in our choice! Cole was born for this job! Thanks a bunch!
Cole did a great job!
My wife and I had the pleasure of working with WAYNE WINDER when we started looking for new mattress. Back in July we met Wayne and he was very knowledgeable and walked us through our choices. We did our research and came back to work with Wayne. He was very professional but yet had the perfect personal touch. When shopping at Ashley we will always work with Wayne!
Cole, took excellent care of us. Very helpful!
Cole was not only knowledgeable about pricing and availability of each piece we inquired about, he was able to help us furnish the rest of the rooms we have been putting off at a great price. We would recommend him to work with anyone who wants an honest salesman.
Great experience buying our new sofa! Thanks Cole Meade for all your help!
Wayne took great care of me! He was patient with all of my requests and needs, and made the process smooth and easy. I came in wanting just bedroom furniture and ended up buying a couch too. Thank you!
We had a great experience purchasing our new sectional with Steph. She was kind, professional, and helped us feel confident in our decision!
Cole hooked me up! Stephanie was also a big help! Thanks yall!
Cole is the man and helped us find the sofas we needed for our new living room! Gave us tons of options and wasn't pushy. Will come back for our future needs!
Wayne was simply the best. He should be promoted to manager of all things.
Wayne is a 10/10 salesperson. He knew his stuff but didn't smother us while we shopped!
Great sales experience with Justin in purchasing a dining table set. He was very knowledgeable, friendly, and professional.
Cole and Steph hooked us up!!!
We purchased a sectional from Wayne. Wayne was great! He was so helpful snd informative. Thank you!
I brought my daughter and son-in-law to look at dining room sets for their new home. Dale was our first point of contact and he was extremely nice and helpful. As my daughter and her husband discussed a dining set they might like, Dale introduced us to Roy and he was just as nice and helpful! He was able to get my daughter and her husband an exceptional deal on an 8 piece dining set with a 5 year warranty and delivery. They even postponed delivery until mid-October when they close on their home. We will definitely return when their new home is finished being built and they can purchase the final items they need for their home. Thank you Dale and Roy for exceptional customer service and customer satisfaction. You both were wonderful to work with!
Cole was great to work with & very knowledgeable. Quick, easy and out the door. Would definitely work with him again!
Nice salesman but nothing in stock for weeks.
Cole Meade was very polite and welcoming. He made sure that we were satisfied with what we were getting. He was very knowledgeable of the products, protection plan, delivery, materials, etc. He wasn’t pushy. We were very satisfied and would recommend him for your next purchase.
Cole is awesome & helped out a lot with bedroom suit shopping measuring and pricing as well! 5 stars!
Cole was great at Ashley Home. Come see him for your furniture needs!
Recently bought a very nice sectional at a great price. Shout out to Cole for assisting us and answering our questions, while showing us various options that fit our needs. Will shop here again in the future!
Caleb was a great help!
Caleb was super helpful to us in picking out a couch. When we had questions he would show us other options and give insight to how the furniture might look in our house as compared to on the sales floor. I appreciated his patience, and I’m so excited for our new couch!
Great experience with the help from Cole! He was very attentive and knowledgeable. He made sure we found the perfect couch for our new home. Highly recommend Cole for all your home furniture needs.
Cole did a great job helping us pick out couches and was very patience. Thank you
Cole helped us find the perfect couch for our playroom and was very professional even though he had lots going on! Will come back!
We had an amazing experience here. Cole was so good to work with. He was very personable, helpful, and went above and beyond for us customers. Can’t recommend him enough!
Cole at the Florence location was absolutely amazing see him for all furniture needs
Cole Meade was such a polite salesman. Quickly helped me order my dream couch, was very polite and kept conversation going and in no time I was ready to head out of the store. Definitely a grade A salesman.
We have a great experience with salesman Roy!
We bought a couch and loveseat off the floor here and when it was delivered it didn’t have the cords with it. The delivery is very expensive and we had to drive over 2 times to get the cord. Was not happy!
Absolutely wonderful experience with Stephanie! She’s the reason I returned to the Florence store to purchase. Can’t wait to get new sunroom furniture. I will definitely shop with Steph next time I need furnishings! Thanks!
Cole took care of us today! Thank you!
Walked into to Ashley to see about bedding and was greeted by Dale, who was great. He had us do a sleep a test. Will likely be back to get a purple mattress after learning of the gel flex technology. Very friendly staff over all, would recommend seeing Dale for all bedding needs and furniture.
1 month out of warranty and they turn a blind eye to the table is literally peeling up. You'd think they'd want to take care of their customers, but apparently not. If it was MY furniture store, I'd want to keep a good reputation. I'm including a few pics of the surface. This table was not abused in any way and only mild dish soap used to clean it **follow-up. They responded as if they were going to take care of the issue, but the link they gave was to an automated response once again just saying my warranty expired. I implore you, shop at a company that actually backs the products they sell
I've had a great experience with Ashley. High quality comfortable furnature at a decent price. My salesman Roy was awesome.
My salesman was great, super helpful and informative. However the details of when my furniture would be delivered were incorrect. It ended up taking an additional 2 weeks which made it almost a month before I received my items. The delivery men were exceptional and shared my excitement once I did receive my items. Nothing is perfect but I would still suggest more accuracy in delivery time frames. I LOVE my new couch and chair!
Mike was great, really helped us figure out exactly what we needed. 10/10 service! Thanks again Mike!
Cole was our salesperson and he was awesome! He set us up with the best bed we ever had and we're good to go for the next 10 years. Thanks Cole!
Both visits great service
Steph at Florence was patient and extremely helpful. Once she understood our preferences, she was able to show us a number of great options. Great experience, and thanks! Update 9/26/24: New loveseat needed for our mother, and Cole helped us find the perfect piece!
Steph was super helpful in finding a sectional and recliner for my parents!
****Update**** Sofa is still not fixed. We are going on a year now of a being jerked around by customer service. On July 29th I was charged $321 by Morris to have yet another service person come out and repair the sofa ( a 3-4 hour job) and have yet to see anyone. I called today to be refunded for the money I paid because I am absolutely SICK of dealing with Morris/Ashley and their third party repair company (US Quality) which is also a JOKE and now they are REFUSING MY REFUND. I've asked to speak to a supervisor about this for 3 days now and have been told nobody is available to take my call and nobody calls me back. HORRIBLE. I purchased a $3000 sectional sofa here in 2021. Not even three years later almost all of the seat decking under the cushions have either torn or ripped out completely to the point you can't even sit properly on the sofa without sinking to the floor. I've spent the last 6 months trying to get these replaced/repaired and was told they are not covered under any warranty that I purchased along with the sofa (5 year extended warranty). Finally today, from my out of pocket cost Ashley sends a service tech out to repair the sectional and I'm told he wasn't given enough time so he can't do the job. He also tells me he has never seen a more poorly made sofa. He called it a "covid special". WHAT A JOKE. I guess now I'm just supposed to deal with a broken $3000 sectional that I can't even sit on. You can't even actually speak to a customer service rep, everything has to go through chat or be submitted via email. Do yourself a favor and GO ANYWHERE ELSE!!
We are so pleased with the quality of service provided by Roy Strader in purchasing our furniture. It was a pleasure from A to Z, and we will recommend him and Ashley/Morris for our future furniture purchases.
Roy Strader was great! He was so kind and helpful. We are a return customer because of him! Sabrina K
Roy Strader is the best! He was so kind, helpful and went out of his way to serve us. Gary K
Great experience and Cole was very helpful
Today me and my girlfriend went shopping for a new bed and Cole helped us out and he was amazing! Super kind and went above and beyond to do everything he could to help us and we left finding something we loved and we are beyond happy! Thanks Cole! I’d give you 10 stars if I could!
Cole was great to work with. Was able to point us in the right direction and made everthing very easy. Highly recommend.
Cole did a fantastic job helping us on our Stearns. Phenomenal guy def recommend
Caleb was very helpful, not pushy and quite charming. I love my new mcm table and chairs! I will shop with Ashley again.
Experience was pleasant and fun, Wayne was great!
Great buying experience from start to finish. Steph was helpful with finding a couch that matched our space, figuring out financing, and arranging delivery. The delivery team was fast and careful. Couch looks great in the space. Definitely will be returning for future furniture needs.
Cole and Mike did awesome! Really loved there service
Cole is great! Wonderful guy. He stayed with us and got us in and out with no hassle!
My fiancé and I purchased a purple mattress last weekend at the Florence location. Our sale guy was Cole and unfortunately our visit was a bit frustrating. Cole was all over the place, very scattered brain, it was a hassle and everything took way longer than it should have. Due to this he messed up our delivery by putting wrong information giving us a bronze delivery when we paid for platinum delivery. Right before we were leaving he asked my fiancé to scan a QR code to do a review on his performance for that day and instead of letting my fiancé do the review Cole went ahead and gave himself 5 stars before my fiancé can give him the “proper” review. My fiancé even told him “wow you’re really going to go ahead and give yourself a 5 star review” the next time we purchase from Ashley we will make sure someone else helps us out!
Cole did an awesome job helping us ding the right tables for our family room. He even helped us find a matching entertainment center. We would recommend him .
These guys are the best! Worked with, and made it happen!
Awesome store with exceptional help. Our sales person Cole was great and Steph very knowledgable as well. Recommend both highly !!! Easy and pleasurable to work with.
Steph helped us with our purchase !! The best thank you!!!
I will ONLY shop at this location in Florence for my furniture thanks to Stephanie!!! BEST CUSTOMER SERVICE I HAVE EVER RECEIVED!!!She goes above and beyond to helping make sure all your needs and wants are met!! She also stays in contact with you and helps you every step of the way!!! ASK FOR STEPHANIE SHE IS THE BEST!!! She is also honest and doesn’t make you feel pressured she really just wants you to be happy and comfortable with your purchase!!!!
Cole did a fantastic job
Steph is the best ever and I even got a free American flag blanket which made my day!! Thanks Steph!!
Roy Strader
Cole was a pleasure to work with and quick to answer any questions we had. Great experience.
Cole was extremely helpful!
Roy and Caleb were great to work with they were knowledgeable and made the sale process quick and easy. We look forward to buying more furniture from them.
We were able to find the exact bar stools that we wanted for our new home and the salesman indicated that there was one in stock and the other needed to be ordered from the warehouse and they would deliver when the second one arrived from the warehouse. Ordered on 5/20. Three weeks later after checking again with the salesman, he assured me that it was on the way. Again no communication from salesman. Finally received an email requesting a delivery date. Another week and finally received delivery of the bar stools. The stools are excellent, but communications were/are a problem.
My man Cole helped me pick my beauty rest it’s awesome
Cole was very friendly and so helpful!
Cole is awesome helping me build my sectional for my dream home.
Stephanie was so helpful
Steph was very helpful and I'm getting new bedroom furniture. Thank you Steph!
Steph was the best person to help us andsuper sweet and very helpful
Steph was an awesome associate and eas very helpful in our purchase.
Steph was awesome so I came back to purchase my new Adjustable mattress set from her!!! Thank you!
Steph helped my wife Danielle and I pick out our new adjustable Mattress set and we are so excited to get that and the new furniture in our new home!!! Thank you Steph for your expertise and had fun too!!!
Steph is a wonderful saleswoman. She made my visit very pleasant so I had to buy the furniture. I also got the Stearns and Foster adjustable mattress set and I can’t wait to get it!!!
Cole did a great job!!
My purchased items are just what I wanted. However, they cancelled one of my items saying they couldn't sell at the price quoted even though the sales person was a long time employee. Then they offered a gift card and then didn't follow through.
6 MONTH FOLLOW UP: AFTER 3 visits the dresser is finally in working order I love the selection and prices here and have been a customer for many years. My most recent order arrived damaged and contacting the crew to get someone out here to fix it has been difficult. A tech is scheduled to come out and look at the damage but as of now we are not using the brand-new item I paid for; it's just taking up room in the house. If the item is fixed, I'll come back and update the rating but for now I am rather annoyed with this latest experience. This does not affect the rating at all but the sales associate we had actually suggested I "pick up the largest item myself" even though I was paying for delivery on the entire order because they have been having issues with the delivery services damaging items. When I audibly laughed out loud and questioned why I should move the most difficult item myself and pay for delivery on the smaller items he looked a little puzzled. If you are having issues with a delivery service you guys hired that's on you not me. Don't suggest customers pay for delivery and pick up their own items because you guys are having issues... that's absurd.
Wayne Winder was wonderful! Easiest furniture purchase we've ever had!!!
Shopping at the Florence store today for furniture and I have to say I had the best customer service. Thank you, Michael Butt, for all of your help! We will definitely shop with you again!
My experience wasn’t so great My salesman Cole promised me certain dates and did not follow through I had to go in store multiple times I wanted 2 storage units for my bed. He only ordered 1. My bed showed damaged. Finally bed came and they forgot to load the bed slats which is the base of the bed Had to wait 2 more weeks. I had to sleep on my living room floor for a month. So disappointed it was a disaster in store and the table I ordered online came im different days screws were stripped table is wobbly
What can I say, we certainly are glad that we walked through multiple stores, although, we did end up right back where we started. Our salesman, Roy, was fantastic! He gave us time to browse and never hovered. When we did have questions, he was Johnny On The Spot. Thank you, Roy. We can't wait for our couches and recliner to arrive!
Roy was a great salesman! He answered all our questions and we are very happy with the service and our purchase.
Roy was so helpful with answering all of our questions and helping us find the perfect sectional! We are very happy with the service.
Wayne helped me out got me exactly what I wanted would recommend coming and talking to him to get you whatever you need!
Cole did a fantastic selling us our sofa. Please go see him for all your furniture and mattress needs. He’s friendly and approachable and really knows his stuff!
Cole did a great job helping us select the perfect summer patio set! Highly recommend him!!
Stephanie was tremendously helpful in helping me pick out furniture. I’m color blind and have a hard time putting things together. She’s awesome!
Steph gave us the best customer service hands down. Thank you !
very helpful!
Cole did awesome helping me stock my basement!!
Roy did a fantastic job answering all questions, concerns, and getting my parents out the door with the best deal.
Roy
Box spring broke so we went out to buy a new one, after 6 stores and rude service at most other mattress locations we decided to try Ashley’s where Mike was the first salesman who actually approached us and helped us find exactly what we needed and got us a really great deal. Even has us talking about upgrading our other furniture in the near future. 10/10 would shop here again and will request Mike
Mike helped me with a box spring. Was very knowledgeable and helped me choose my next mattress to purchase. 10/10 will return
Roy was awesome. Knowledable, helpful and so friendly. Thanks Roy!
Found the perfect sectional for our home at Ashley with the help of Mike Butts!
We have worked with Steph a couple of times now, first with a new bed and now with new furniture for our home. Each time she has been excellent and a pleasure to do business with.
Steph was the best in helping us furnish our home completely. Not only a great saleswoman, but we found a friend in Steph! Thanks again
Stephanie is AMAZING!! She was super helpful and was able to get my daughter a wonderful price for a sectional. Highly recommend . Thank you Stephanie!!!
Store has a lot of great options . Stephanie was amazing . Highly recommended !!
Roy assisted us in getting new furniture. Was helpful, patient, and attentive. Would recommend searching him out if you are in the store and searching for furniture.
We had an excellent experience purchasing our couch, would definitely recommend!
Steph VanBenschoten went above and beyond to make sure that I found the furniture pieces that I was looking and happy with my purchases. From the moment I entered Ashley Furniture, she made me feel welcome. She was very patient while I debated my purchases. One of my best furniture buying experiences ever.
Extremely pleased with the quality of service, furniture selection and pricing. Stephanie V. was amazing. Very helpful and very patient. My Sister and I came in just to look but ended up buying a headboard and frame, king-sized mattress, glass dining table, lamp. All thanks to Stephanie's knowledge of furniture, inventory and considerable patience. We will definitely return and hope to work with Stephanie again.
Roy did a fantastic job in placing my order. Great service, polite and friendly. I appreciate his kindness and knowledge of what I needed and what was good for my grandsons bed.
Customer service is wonderful
Went to Ashley to get furniture today and Roy was great with help and suggestions. Service was try enjoyable.
Great job Cole
Cole, Ashley Funture associate, Florence Kentucky. Was Totally Awesome, what a machine, Customer Service Skills are impeccable! He's Friendly, comfortdent, and Very Knowledgeable. Cole, actually made my evening Better. Thanks so Much Cole!!
Greatly appreciate Cole helping me navigate my Purchase for multiple items.
Our sales rep. Wayne was very professional and helped us when we needed it. He gave us our space and didn't hound us. But when we needed him he was there. He answered any questions we had and showed us all features of the furniture we looked at and the one we eventually bought. Hats off to Wayne thank you.
Stephanie was amazing and kind i would recommend her!! She helped me pick out my living room furniture!! Definitely did not feel pressured to buy!! She was very knowledgeable and helpful every step of the way!! I will be back to finish the rest of my house!!
Wayne just sold a very nice living room set to us. It was a wonderful experience!
Had a very pleasant experience with Wayne helping me find my new dining room set. Michael also helped in order to get the pricing down to what was listed online.Thanks so much guys I truly appreciate the kindness and making it so easy for me.
Stephanie was awesome! She made the furniture buying process seamless. So excited to move into our new home!
Stephanie was absolutely amazing. Super knowledgeable and easy to work with, no Pressure. She is a keeper!!
Wayne provides outstanding customer service and went above and beyond to ensure I had all the details on the warranty, cost and delivery information.
Mike Butts was amazing! He was very knowledgeable and helped us through the entire buying process! Highly recommend him!
Stephanie helped me select my outdoor furniture and was very professional and knowledgeable. If I need more furniture I will come back and ask to work with her! Thanks Stephanie!
If you go to Ashley furniture ask for Stephanie she’s awesome and did a good job for serving me while I was getting my dining set Thanks Stephanie😀
(Translated by Google) They don't have much variety of furniture. (Original) No tienen mucha variedad de muebles
Michael Butts was great! He showed us many quality options for what we were looking for and found us something awesome! Friendly and got us the best price!
Our purchase was an easy process. We picked out item. Set up our delivery choice. Product was delivered in the 3 hour window . I received text from the delivery people. The 2 young men were very polite on arrival. Ask me where to put it and came in with it and I signed and they were on their way.
Stephanie was awesome!
Roy was wonderful and so helpful! We cannot wait for our new bedroom furniture.
My wife and I came in looking for a coffee table w/chest. Cole was walking in the opposite direction and heard the squeak from my sneaker and turned around alert. He was eager to assist us in finding the right table for our basement. After we settled on the one we wanted. Cole got us in and out. He’s very knowledgeable about everything in the store and makes you feel right at home. If you want a smooth buying experience ask for Cole.
Roy was awesome and on point. Go see him!!!
Michael at the Florence location helped me find the perfect furniture for our new apartment. As a new family of 3 we needed some new additions. Thank you for your A+ service!
Roy went above and beyond to help us!! He took the extra time to explain details on several items we were asking about.
Wayne was great! Helped us get what we wanted and schedule in time for when we need it!
Not only do they have a wide range of different furniture but an over all great atmosphere. Mike helped me by making the process very simple and easy while also accommodating to all of my needs. 10/10 experience and will definitely be recommending.
Roy did a wonder Job helping us with our dining room table!! Definitely recommend!!
Steph’s time and attention in helping us find furniture for our new home was impeccable. If you need furniture go see her at Ashley furniture in Florence!
I can’t say enough wonderful things about our salesperson, Steph VB!! She was so helpful in showing us furniture to fit our families needs and working to find us the best price. We will definitely be back to buy from her again!
I went to Ashley furniture store in florence kentucky. I bought a new mattress and box springs. Steph Vanbenschoten helped me. She is so nice and professional. I highly recommend that when you go to this store,ask for Steph.
Steph VanBenschoten was very helpful and very customer oriented. She made us fell very welcomed and friendly.
Wayne was a great help. He made it fast and easy to make my purchase.
Steph helped us with all of our questions. She was very patient and professional. We enjoyed the experience and would come back.
Steph made buying a bunch of furniture for my new home so easy!! And she made sure I could get any discounts that came along.
If you ever find yourself in the position that you need or want new furniture do yourself a favor and stay as far away from Ashley furniture in Florence, Ky as possible. We went on Friday to look at a couch/ love seat set and were given a quote of $2358.49. We were still looking at a couple of options so we went back on Saturday and purchased said set and paid in full. Sunday evening we receive a text saying that our order was delayed due to a balance of $585… We have been trying to get in contact with a manager since then and have even went in store to try to resolve this issue.. Turns out they “put the wrong tag” and they realized an hour after we left Saturday according to the salesman Roy, however, no one could bother calling or texting to notify us that the amount we paid was incorrect. The general manager refused to honor the price tag that they had placed on their furniture for at least two days and expected us to pay for their mistake. Absolutely crazy. 😡🤯
Roy has been an absolute pleasure to work with. He has been patient, honest and we will absolutely recommend him to anyone. Thank you Everything Roy!
Wayne was wonderful!
Steph V from the Florence location was the best! She assisted me and my husband with our new chairs. Thanks!
Stephanie is wonderful to work with. She is extremely knowledgeable and efficient.
Roy and Cole did a fantastic job! They both were very patient. I highly recommend them for all your next purchases. Please go visit them first, no need to shop around.
Very helpfully
Hassle free. Roamed around found what I wanted grabbed an associate an purchased
Roy Strader made our furniture purchase experience practically seamless. He assisted in finding the exact dining room table we wanted (even though it wasn't in their showroom) and even found the perfect sectional for us. He stayed behind to assist us with our purchase even though it was at the end of his shift. He also checked in with us regularly to make sure our delivery was scheduled correctly, and we were happy with the purchase. Great customer service is so rare these days, so I wanted to give him kudos!
The product is good, but it took a long time to deliver the product, more than five weeks.
So nice and helpful!
When we walked in the store we were greeted by a young salesman named Cole. He asked if we were looking for anything in particular and we let him know we were looking for a counter height 8’ table. He directed us to a new arrival that suited our needs almost perfectly. After asking about delivery times, pricing, etc we decided to purchase the table set which should arrive just about when we need it. We set up 12 months same as cash to have more control over delivery time. Cole was very polite and informative. Anything he wasn’t sure about he looked up on the computer for a quick answer. We would definitely buy from Cole and Ashley Furniture again.
Had a great experience with this Ashley store. I visited 6 different furniture stores shopping for a new home and came back to Ashley because of customer care. My salesperson Roy Strader went above and beyond to help me find what I wanted. He was more knowledgeable than any salesperson I dealt with while shopping! He really made me feel comfortable with everything I purchased! GREAT EMPLOYEE!
My experience with Morris and Ashley Furniture was a breeze. Sarah was very helpful with assisting me while making my purchase. She kept me updated on the delivery process when my order was delayed up until the new day my order was coming to my home. The delivery team was nice and they were efficient with their service. I will be back to make another purchase soon.
Ashley Furniture was very helpful in helping me pick out the bedroom set that would work best for me. I ended up getting a mattress too. Roy & Cole (salesman) were the best!
We had a smaller space, so needed a small-scale sectional. We found what we wanted online and went to the store to order. The two end chairs of the sectional were delivered damaged and with the wrong backs in them. At first they wanted to repair them, but I was insistent that they were replaced, since they were delivered damaged through no fault of ours. Four months after our initial order we finally have all the pieces.
I had a great experience shopping here like I always do thanks to the sales associates Cole Meade and Sarah Growney. Look for one of these two whether you plan to buy or you’re just looking around. I bought a lot of furniture to fill some rooms in my house and managed to get some good discounts. These wonderful young adults had great knowledge of the products I looked at and managed to answer all of my questions effectively. They are also very disciplined sales associates. I appreciated the fact that they weren’t pushy, desperate or stalker-ish like I see with a lot of salespeople out there. I’m usually not very ambitious when it comes to writing reviews, but wouldn’t feel good about myself with giving these two the public shoutout they deserve. Keep up the good work Cole and Sarah!
Stephanie is absolutely amazing. She was caring, compassionate and very informative!! I would highly recommend her for any purchasing needs
Steph and Cynthia were very helpful!!! They went beyond all expectations!!!! Thank you!!!!
I am so pleased with the store employees as well as the delivery people. I love my new furniture and everyone was so helpful.
They were great, friendly, and setup everything. The Florence location had a larger selection as well.
Went to Ashley looking for new furniture for our living room. Salesman Cole did a great job finding what we were looking for and our overall experience was great.
Roy was very helpful and great to deal with
Steph is amazing! Knowledgeable & friendly!
Super easy process and Sarah was a phenomenal salesperson. Able to answer any questions quickly without hovering and then helped to make sure we got a St Paddy's Day discount on an already great discount.
Nice furniture!
Salesman was not pushy and was eager to accommodate our needs. Delivery was on time and included setup. Individuals were respectful of our property, polite and very knowledgeable as to assembly. This was our first experience with Ashley and we won't hesitate to consider them in the future.
I purchased a new mattress from Ashley Furniture in Florence, KY. Stephanie, the sales associate, was very helpful and entire process was simple. My mattress was delivered when it was due with lots of reminders beforehand. I am sure my guests will enjoy a comfortable new mattress.
Stephanie is a girls girl! She is straight to the point and helped us tremendously!
Stephanie was absolutely amazing. I was in a crunch and needed a couch day of. She was able to make that happen and well within my budget.
Stephanie is the greatest. Takes all the time nec. and very helpful. She has helped us numerous times over several years and we will not go anywhere else. We will continue to shop with Stephanie!!!!!
I am furnishing my new home with furniture from Ashley Furniture located in Florence KY. Cole has been my salesperson at the store who has exceeded my expectations due to his knowledge base of the furniture as well as his professionalism. I am requesting Cole be recognized for his customer service. Jonathan, the GM at the Florence store location needs to be recognized for his customer service and support in assisting with a delivery problem I had. He went over and beyond to correct the problem which I very much appreciated. I look forward to making more purchases from Ashley Furniture.
One star is one too many, no service for furniture that's supposed to be under warranty been trying for 4 months to get service to no avail they tell us someone will be out and give us a time but no one shows this has happened 4 times
It would be really nice to be able to just browse the store without fighting off salesmen. When approached by a salesman (who interrupted a conversation), we told him if we needed him we’d find him. He then rudely said “you don’t have to be rude”. We left. Won’t be back.
(Translated by Google) Very good customer service (Original) Muy buen servicio para el cliente
Wayne Winder was a wonderful help. He helped us for over 2 hours moving furniture all over the store. Merry Christmas to Wayne and the staff.
If I could post zero Stars I would.... been dealing with nothing but headache for over a year. I will never go back and I will always make sure to warn others to never go there as well
Horrible experience. They sold me a couch that was discontinued and which they no longer make. Had me sign up for a line of credit for a couch they knew I wasn't receiving. They never even called to tell me. It took waiting month and me calling them to learn of the situation. Thankfully the card I signed up for is accepted at other furniture stores. I got my couch from furniture fair in 3 days. I would definitely avoid this store! By the way they still have the discontinued couch on their sales floor at full price. Shaddy!
Stephanie vanbenschoten help us a lot she was amazing, she greeted us but did push anything on us or follow us around to get a sale. We bought a sectional from her. If you ever go there ask for Stephanie you won’t be disappointed.
I advise do not purchase with Cole (very tall skinny white man). He completely messed my furniture order. I told him I wanted to purchase the cofffee table and the coach shown in the display. Tells me it will arrive on the 8th of December. 4 min later I see it has matching end tables I find him tell him to add these tables as well. Calls me to confirm delivery. He puts the wrong address! Already ONE mistake made by him. Tells me he will call back. (It’s been 4 days) No call back I call the store speak with the manger she informs he did change the address. But, Shanda informs me that he has 4 different table listed! SECOND mistake he made. Shanda fix’s my order tells me these couches will NOT be delivered until 24th of December. THIRD mistake he made already. Lying to me about delivery! Shanda then proceeds to tell me he left a balance which caused a reason for it not to be delivered. FOURTH mistake he made. He told us he would “take care of everything”. I was approved for more than I was expected and should have never been a balance but from all his mistakes. Now I have 3 different orders because of this man! He made multiple ERRORS in my order. Shanda and Juan gave me sort of credit $300 for his mistakes. I highly do not recommend him! If you are purchasing go with the Shanda.
Stephanie was a great help to us. We found the perfect sofa for our home. She was a tremendous help in finding the perfect fit for us. Stephanie would make a wonderful manager!
Wayne Windor was such a great help with the purchase of our couch! Go see him!!
This has to be the worst furniture store ever. nothing but lame excuses. they told me they don't know when my furniture would be in that they don't ever know what's going to be on the truck that is ridiculous! you pay for set up and they don't even set it up. I went down the road to furniture fair and got what I wanted in two days when Ashley pushed it back months! don't come here if you actually want furniture on time.
Ashley furniture was a great place for us to find living room furniture. Daniel, our salesperson, was super helpful and attentive, but gave us space as well. Prices and paying options are good also. We will be back!
Steph was wonderful
Advertised 30%off....raised the prices to cover the "discount'". Scam sale!
Roy Strader was truly an amazing salesperson. He made my first time experience here at the very location an excellent one, being that I've just relocate to Kentucky. To walk into a store an have the transaction go so well is an experience you don't get often. Amazing and due to his great customer service I will be back to furnace the rest of my home.
Stephanie is an amazing sales associate. Very patient and kind. This lady don’t get paid enough to work here
Stephanie was a great help in finding what we needed for living couch setup. Prices were good and I was very happy with my purchase and experience there.
Stephanie was very helpful she gave many different options.
I was looking for a specific few pieces for my dining room. Roy made the process super easy and he was great to work with!!
When we first bought our furniture, it was a decent experience with our salesman, Roy. Found what we were looking for, good price, financing, etc. Just got our furniture yesterday and discovered it had some minor damage. We were told to contact our salesman, Roy, I did and no one responded. Showed someone red it, but no response. Tried calling the store, no luck either. Ruined our experience to pay all that and wait so long for some damage and can't get it addressed.
Been shopping around for a new living room set for quite a while now. Been to a lot of different places, met a lot of different salesman. This place was different. Our guy Steven had to be the best salesman I've ever encountered in this area. He was understanding, patient and not pushy at all. We actually had an initial issue with the financial side, but he worked some magic and made it all ok. Definitely go here for all your furniture needs. You won't regret it.
Very nice
Roy was extremely helpful and accommodating! We will shop with him again.
Roy was very professional and knowledgeable!! Gave me a super deal!! Would definitely recommend Roy and Ashley furniture!!
Stephanie was great to us!! She helped us get our couch delivered in time for our basement to be finished and host our friends. We live in an area that Ashley Furniture will only deliver to at certain times and she made it work for us!! Couldn’t be happier. Thank you!!
This place is a joke. Bought a bed for my daughter 3 weeks ago. It was delivered today but only 1 piece of the bed was delivered.
Super experience all around. Highly recommend Ashley
Friendly and decent prices. Good quality.
Friendly staff and great selection
Roy S was amazing to work with. The best in all the traits from a salesman. Will definitely work with him again!!
Wayne was the best! Made me feel like I was buying from family.
Sales rep was super friendly and knowledgeable
Roy is an outstanding salesman. Patient, and informative!!
Today I bought a full bedroom suit and mattress for my mom. I also bought a desk for my home office. I worked with Stephanie VanBenschoten and she could not have been more helpful. Will be going to Steph for all my future furnishing needs. Thank you!!
Wayne was a tremendous help during our furniture buying process. Very knowledgeable and patient while we picked out the perfect set for our home!
Stephanie is a manager extraordinaire… great deal and then a jump
They had a great selection of sofas! Roy did a wonderful job helping us! He let us have time to ourselves to browse and decide, but was always nearby to answer our questions! He was very helpful and knowledgeable about the products!
I don’t recommend going to this location I didn’t have the best experience at Ashley’s Furniture Roy Strader was the person who helped me it’s going on two months and still haven’t received all my order was told would be two weeks tops. No communication at all been told multiple different lies after multiple deliveries we still don’t have the correct bed and another set has cracks in it can’t get threw or don’t know who to contact to get anything resolved I spent 8 grand cash at this store and if had the chance I wouldn’t do it again or would think twice beforehand.
A very poor experience with the sales team following purchase of a mattress. After several years as a customer of this store, I will no longer be returning.
Ashley Furniture maintains a store policy for price matching, stating, "If you discover a lower price on an identical, in-stock product from an online retailer, inform us, and we will match it." Acting upon this policy, I proceeded to do just that. However, it appears that the Florence location does not uphold this policy consistently. Initially, they mentioned a willingness to match prices from Amazon, but upon locating the product on Amazon, they altered the condition to necessitate a physical store presence within a 50-mile radius. Instances like these underscore the challenges that brick and mortar stores face, potentially contributing to their decline.
Came in to buy a dining set with a buffet. We bought the buffet off the floor and was told that the table and chairs are being discontinued they say they had 3 set in the back. We purchased the set and was told it would be delivered the following week. Then we were call that the table was damaged and they would get another one. A month went by and they call to set up delivery. The day before they call and said the table is damaged. We finally said we did not want it anymore and because they could not get us the table set we wanted to return the buffet. I have be dealing with them for the last two months to get this returned and they keep telling me customer service would call me to pick up the buffet. I have not heard from customer service. And you can not get ahold of customer service. They don’t answer the phone. I need someone from Ashley to get this taken care of. I have bought most of my furniture from Ashley but after this I will not be coming back. Edit. Mandy was our salesperson when we bought this order. She was awesome. She got us a great deal on it. When I started having problems with the return I called her. She was no longer with Ashley Furniture but she made this her priority get get this taken care of. She called them and texted them everyday! I want to thank her and Jess for all the work on this. Mandy I will definitely be seeing you at Value City!! Thanks again!
Stephen B. did a great job assisting us with our outdoor furniture purchase!
Wayne was great. He answered all of our questions and set us up with a delivery date only three days after our purchase.
Wayne was super helpful. Very informative and accommodating . Very pleased with our buying experience
Just moved in to town and Jessica was very helpful!
John was AMAZING!! Very knowledgeable and kind and patient!! We will be back to buy more furniture 🤩
Stephanie was a pleasure to work with! Looking forward to future purchases with Stephanie!!!
Just moved. Came into buy a bedroom set. John S. Was our salesman. We will be back to see him in a few weeks to furnish the living and spare rooms
John did a great job! Showed me everything I could possibly be interested in. He succeeded in finding me just what I wanted! Thanks John!
John gave a 5 star service with helping our daughter find her complete bedroom set.
John Smith was 5 star and extremely helpful with providing options.
Above and beyond !!! Stephanie and the Manager were so helpful ! Happy purchase . Excellent Customer service, they genuinely care about their customers !
Great service! Ryan, Wayne, and Jessica were very helpful.
Great store and John was great to work with.
Visited the Florence KY store, found what we were looking for and Stephanie was a great help! Highly recommend seeing her!
My fiancé and I were shopping for a new sectional. We found one we liked and John made the process so easy and made sure we got the best deal possible. We ended up getting a new dining room table too before we left!
Stephanie was very helpful and got us exactly what we needed.
BEST customer service! John was amazing and the prices are great!
Great service. Stephanie was great! Even kept our kids busy with a pen and post it’s to draw.
Stephanie was amazing and so helpful. I will definitely be back
Easy shopping. The GM was very easy to work with.
John did an outstanding job. He needs a raise.
Such amazing furniture 😍 Jessica made my experience and great one, so easy.
Kevin was so amazing! Highly recommend him!!!
Stephanie was amazing
John was supper helpful and very friendly.
Stephanie did a great job!!!! Thank you!
Had a great experience working with Wayne and Ryan , very kind and helpful
Ryan was super professional after he breathed on my neck! I did buy that sofa!
Stephanie helped us quickly identify what we wanted, the right color and features.
Stephanie V. She answered all our questions, gave us payment options, and let us have time alone to make a decision.
Good pricing and costumer service!
Stephanie was extremely helpful in helping us find the perfect couch and making sure we got the best price!
Came in today with my husband to look for a new couch. Stephanie was so helpful and nice!
John was great! In and out quickly.
Wayne was our sales person and he did everything he could to help!! He was phenomenal and I would recommend him to anyone. Their manager Ryan was wonderful as well. He was right there to help and fix everything when something went wrong! I truly recommend them both!!
Mandy was a great help finding what we need and giving us a great deal
Wayne was so much help when choosing a couch for our home. He was patient and knowledgeable. I would recommend Ashley in Florence and our sales consultant, Wayne.
Kev Dawg is the man. Got us what we wanted. No problems.
The salesman John did an excellent job and worked with me to get a good deal!
My wife and I we looking for a new couch and recliner, we looked at everything. The very last couch we looked at was the winner, we also liked the recliner that was shown with the couch. John stopped by and walked us through everything. John was helpful, friendly, relatable, and not pushy. He got everything set up for us and sent us away happy customers. Thanks John for a great experience.
Shout out for the great customer service received from Mandy, who got us squared away with a reduced purchase price, our desired financing, and speedy delivery for a new living room set.
Wayne has a history of excellence with us. We have ordered from him multiple times. He stays after hours, treats you with respect, and is 100% upfront and honest. He will stay after his shift to help you and really takes the stress away from the process. This visit we worked with Dymond on a combo purchase with Morris and Ashley. She is also amazing. She listened to what we wanted and found the perfect sectional to meet our needs. Both are truly customer service professionals!!
Steph was amazing , made the process quick and fun!
Stephanie was great!!! We will come back to see her!
Wayne is the best! And the couch is comfy too
Mandy Perkins was awesome!
Stephanie, at the Florence location, is the absolute best!
Stephanie was super helpful! She made the experience great!
John was a wonderful costumer service representative, he helped us both with our sleep and furniture needs. We left happy customers with a new mattress and new ottoman coffee table!
Kevin was very helpful and very knowledgeable about the leather sofa we were looking for
Salesman was awesome. Knowledgeable and extremely helpful. Great job
My husband and I were in some need of new furniture having just moved into our new home! Wayne helped us pick out a couch that suited our needs, and also found us a great ottoman in the back on clearance that complimented it nicely! Mandy helped us get the best deal on our whole purchase and was also overall very helpful during the whole process. Ashley has a nice selection of furniture and great offers throughout the year.
MANDY and KENDSLEY at the Florence Ky store!!! They're the best!!! Go see them. They'll get you all the way right. Thanks ladies...Mandy and Kendsley, much love!!!! 🥰🥰
I ordered over the phone due to an out of state move, and everyone at Ashley/Morris was wonderful. They were efficient and helpful. A huge thank you to Mandy, who gave me clear and honest answers about lead times to ensure that I wasn't going to be sleeping on the floor when I moved into my new home from another state. Thank you Mandy and John for your help! I highly recommend working with them.
Amanda and Kevin were both very knowledgeable and went out of their way to make sure that we were satisfied with our purchase.
Mandy and Wayne were very helpful for my husband and I tonight. Very thoughtful and easy to work with. Highly reccomend them!
Mandy and Wayne. Awesome experience!
Mandy was great to work with today. She was very knowledgeable, professional, and helpful with changing an order that we placed yesterday.
Wonderful working with Mandy and Shanda! Great experience!!
Mandy was amazing. She got us exactly what we needed, I can’t wait for it to arrive!
Mandy with Ashley Furniture was awesome. I purchased a mattress And will be returning to specifically ask for her. I’ve purchased furniture from several different stores in the last week and she has been BY far the best sales person I’ve dealt with! Go into Ashley or the mattress store and ask for Mandy.
John was an awesome salesman. He was very knowledgeable and helpful to us selecting our new furniture. I highly recommend John if you are in the market for new furniture. The sales manager Ryan was great to work with as well.
Stephanie was super fun and amazing to work with and I got a very great deal!!! Thank you Stephanie!!!
Mandy Perkins was my sales associate and she was amazing! Very friendly and very knowledgeable. She and Ryan worked hard to get me the best deal possible!
Stephanie VanBenschoten was awesome!!! Thank you for all of your help!!!
Stephanie was a huge help when I was looking to replace my recliner. She was not pushy at all. Instead she listened and then was able to show me around the store showing me items that fit my needs. It took me a while to decide and I appreciate her patience - giving me the time and space I needed. Thanks for a great experience!
We were looking to replace our living room furniture. Stephanie was extremely helpful and patient with us. She went above and beyond to create our perfect space. If you want a great experience, I highly recommend Stephanie.
Thank you so much Mandy for selling us the best stuff according to our needs to sleep better. 🙏
Stephanie ROCKS!!! Super attentive, patient and not salesy at all. Thank you!!
Mandy and Stephanie were great to work with. Quick in and out. Got exactly what I needed
Stephanie was awesome when helping pick out the comfiest blanket that matched with our couch!
Reason I returned for my purchase is because Stephanie was personable and helpful!!!
Me and my wife had such good luck on grand re-opening weekend. Mandy helped us out for multiple pieces for our new home
Stephanie has been amazing helping us pick out the right living room furniture that works best for our house. Thanks so much for your many hours of designing and math to make our home cozy!
Mandy was great! She went above and beyond to get us the best deal she could and helped my wife and I get the bedroom suit and mattress to fit our lifestyle. I will be sending all my friends and family to her!
Mandy is THE best salesperson. She always greats me with a smile and gives great selection advice!! Will continue to shop your store because her great service.
Mandy Perkins was wonderful in helping us pick out bunk beds for our daughters. She helped us find the best one and great mattress deals as well. She was very friendly and we enjoyed working with her!
Had a great experience working with Mandy. Helped us over multiple visits in deciding between many different couch options for our new house. Professional, patient, and accommodative. Thanks!
Stephanie sold me the best pillow in the world!!! Thanks
Adam was professional, knowledgeable, friendly & was able to help us find everything we were looking for. Highly recommend both him & Ashley Furniture!!
Mandy and Stephanie were great helping me pick out my couch selections for my new condo!!
Mandy and Stephanie are very personal-able and had answers to all my questions.
We're open come see us. Let us make your dreams a reality
I GIVE THIS SALES PERSON MANDY A 5 STARS SERVICE ON NOT BEING PUSHY SALES PERSON. WILL BE BACK P.S. The manager Ryan is a great CLOSER!!! ABC
I have given the Florence, Ky store a one star rating. This may change if the delivery is satisfactory. What makes me mad is the lack of communication with the store after my purchase. They absolutely REFUSE to answer a phone. It's like buy here, then we don't ever want to hear from you again. Well there are lots of furniture stores out there looking for customers. My experience with Ashley Furniture has been disappointing.
Kevin Simons is the best salesman . Very respectful and polite. Helpful as well.
Manager is helpful.
Stephanie Vanbenschoten the most pleasant sales associate we have ever worked with. I would recommend her to anyone. She is knowledgeable about the furniture, listens well on what you what, not what they want to sale. Thank you Stephanie for making our shopping experience exceptional.
Mandy was so helpful!
Kevin was wonderful to work with.
Mandy was super helpful during our purchase. She was quick to give us advice and gave us the space and privacy to browse around without feeling pressured. She was transparent and kept it professional the entire time. Her personality and passion for helping others drew us in immediately.
I went with my boyfriend to buy a sectional and Zac was of great help. We found the sectional we were looking for! 100% recommended
Ryan at Ashley Furniture in Florence,KY gave us the best customer service in person, after about a week of back an forth emails with customer service after our couch was delivered with a hole in the foot rest. Thanks Ryan for getting us a new one ordered and ending the emails! You’re awesome!
My experience at this store was awesome thanks to my sales person Stephanie!!! She stepped up and answered all my questions plus some! Very knowledgeable!!! Thank you Stephanie for being such a kind, polite and caring person, going the extra mile for me!! Julie Smith
Stephanie was a lovely help with my purchase and she made my experience more pleasant.
We purchased a “as is” house and needed to get furniture that would give us and our fur babies a place to sit and rest as time would permit. Chanda( I believe was her name) helped us get the best product for our money. She price matched her competitors, handled everything over the phone, told us when there were shipping delays, etc. and even predicted when the furniture would be in down to the hour. She was great. I would definitely buy through her again. With a nfl linebacker and 2 fur babies I am sure we will see you again soon (Would have given 5 stars but other staff were rude at pickup because she wasn’t there)
Wayne was amazing! So friendly and helpful. Ryan also helped us a great deal! Go see them for your furniture needs.
Wayne was very helpful in finding exactly what I was looking for. Thank you
I was astonished by the customer service and willingness to work with me I’ll never buy anywhere else!! Thank you so much Zach, Stephanie and Mandy!!
Mandy stephanie and zach were such a great help today
Mandy, Trey and Zach helped us with the purchase of a sectional and mattress. They were all fantastic and knew their stuff. All of them were extremely customer friendly and Mandy took extra care of us so we are very happy with our purchase and experience.
Trey, Mandy and Zach all helped us and were awesome. We are very happy with their friendly customer service and expertise.
Mandy was great to work with. She was very professional, friendly and did her best to get me a great deal.
Mandy was very helpful and enjoyed working with her to make our purchase
Incredibly friendly staff, Mandy went above and beyond to help us get what we wanted. Would definitely return for future purchases.
Store is now finished with construction! It looks great. Come see us! We await and always appreciate your business! Zac. Sales Associate at Ashley's in florence.
Mandy was amazing! Got discounts and was able to find things in stock and get them here within the week! Go see her!
Mandy is awesome. The best ever. Sweet and very personable. I will be back.
Store looks amazing. Very fun shopping with.
Our salesman was on vacation and the GM Ryan jumped in and was a tremendous help. Bought our first new bedroom set and couldn’t be more excited
We worked with Stephanie and absolutely loved her! She was easy to work with & was time efficient! Go see her!
Went in to buy our first bedroom suite set so I had little to no knowledge on what to look for in a good quality. Wayne Winder was awesome from the start to finish informing me on so much while also being patient that I had two young children with me. I really appreciated the fact he took hours helping me and helping me find the best deals for quality and not just thinking all about the money!
Worked with John Smith at he did a great job of letting me walk around on my own and was on the spot when I was ready!!
Stephanie was awesome. She was so patient and helpful in our search for a new sectional for our den. Very knowledgeable. Great personality and just a delight to work with. She will work with you to find what you are looking for.
Stephanie was wonderful, very helpful and patient. One of the best experiences purchasing furniture. Will be a returning customer
Great shopping experience and great help from Adam!
Stephanie was wonderful! So easy for my first experience! Thank you
Stephanie helped us with everything we needed and was very thorough!
Wayne at Ashley was an excellent help! We went into the store with an idea of what we wanted and he made it happen. He was extremely nice, helpful and patient as we explored all our options. We would definitely recommend him to all our friends and family!
Store manager is awesome! Did a great job working with us!
My husband and I went into the store today only to look at a new mattress and bedroom furniture. Trey was our salesman and was extremely helpful and made the experience fun! Needless to say, we walked out with a great deal on a new mattress and our first brand new bedroom set! I can’t say enough good things about Trey and Ryan that helped us achieve this! I would highly recommend them both!
I walked in knowing what I wanted from browsing online, Stephanie was amazing at getting me more information for pricing and delivery. She also made sure that I received the lowest price from price-matching. The whole process only took about 10 minutes and she was very nice and friendly the entire time.
Mandy was a pleasure to work with. She had a bright, positive personality and was beyond helpful. Will definitely be working with her for future needs
Mandy Perkins was excellent! Very helpful and not pushy at all. Her concern was for us not the sale. Great personality as well.
Our experience was quick and professional, and we got a got deal and some very nice quality pieces!
Mandy was great to deal with. Her customer service was top notch and was amazing to deal with. She listened to what our needs were and gave us options and an amazing deal on a sofa and loveseat set! Would recommend her to anyone!
Stephanie was super helpful and answered all of our questions. She wasn’t pushy and helped us select the furniture we wanted. Ryan was extremely helpful with the deal as well and still had time to get groceries for the family.
Stephanie was amazing. She was very helpful but not “pushy” at all! All the people we encountered were so kind and also fun! Ryan, the general manager, was great also!
Zac Krieg was amazing @ Ashley/morris Furniture. Ryan & Mandy helped tremendously. Joe was clutch finalizing details. The deal was easy and we left very happy. Stop and see Zac as soon as you can. Thanks again!
My husband and I went to look for living room furniture and Trey Shelton listened to our vision and led us to the perfect pieces. He was very friendly and helpful. I would recommend this store and Trey to anyone looking for new furniture.
I will never go anywhere else to buy furniture. Mandy was very knowledgeable, honest and sweet . She gave us a killer deal. Everything we have purchased from Ashley Furniture has been great quality
Our sales person Mandy was amazing! She helped my wife and I pick out the perfect furniture for our home. Could not have asked for better help.
If I could give them zero stars, I would. This has been the absolute worst furniture buying experience I have ever had. Do not shop here. We have had several attempts of them trying to deliver our couches - they have attempted to deliver the wrong color twice and then attempted to deliver broken couches. We purchased these couches in November 2022 and it is February and we STILL don’t have our couches. Even worse is when there are issues with your order - you can’t get ahold of an actual person to fix it. We have literally had to drive over to the actual store and complain each time because no one answers the phone and it’s all automated. Save yourself the headache and look anywhere else but Ashley furniture.
Mandy was very knowledgeable of the product. Helped us pick the items that would best fit our family and was able to work out details for us. She was open and honest. She was friendly and we enjoyed shopping with her.
Stephanie was so helpful helping me find my bedroom set, and saving me money! Wonderful selection and staff. Was treated with so much kindness and patience.
I ordered a nice farm style table with 4 chairs and a bench. Covid hit, and I never got the bench and the chairs fell apart in months. It’s a waste of $1,200. I’ve called to get a refund or replacement and I get the run around, please don’t buy from this company. Also, I bought my bedroom set from them and my nightstand had a huge hole in it, I didn’t notice it for months. Shame on you Ashley furniture!
Great customer service ! Ryan the store manager took great care of me .
Treated with respect. Exchange within 3 days of receiving furniture that did not match my decor was a simple transaction.
Purchased a dresser a year ago and it has since fallen apart. Thinking I get what I pay for, I purchased a $3,000 couch for my basement at the end of December and it is broke and I can not use it. They would not let me return it without paying a restocking fee was promised a $300 gift card that I have not received but should have the 3 ruined pieces replaced sometime in February. Update : my furniture was delivered without any flaws but never recieved anything I was promised including assistance from the gentleman that answered my review.
Mandy was wonderful to work with! Very helpful! Highly recommended. Please ask for her when you go there.
We bought a living room set today from Mandy. She got us a great deal, and she wasn’t overly pushy. She let us browse and made herself available for questions, but didn’t hover. It was a very pleasant experience.
Mandy, Wayne and Ryan took wonderful care of me... Been in several times looking and everyone is friendly, knowledgeable etc.. definitely recommend Mandy and Wayne and Ryan as a Manager! Pleasant experience.
Ordered a bed and was given a date when it would be delivered. They show up to deliver and are missing one of the bed rails. I assume they went back and found it because we get a text and had to get back in line for delivery. Very frustrating when you plan around a delivery.
Mandy is a spectacular saleswoman! She listened to our needs provided details on 3 products my wife and I purchased. Pleasant personality, easy to purchase from with a great person like Mandy!
We purchased a new bed a week ago Mandy was GREAT! She took the time to explain the differences between the mattresses and made sure we had everything we needed to finally get a good night's sleep. The mattress was delivered quickly and the delivery guys were nice and did thier job quicky and efficiently! I would recommend Mandy for all of your mattress purchases!
Wonderful place to shop David was very helpful and the delivery was outstanding service
Selection is large, I could go without the sales people hounding me the whole time.
Recently went to Ashley furniture in Florence looking for a new sofa. Was told by the sales representative the couch I wanted wouldn’t be in till January of 2023 so I asked if there were any similar. He showed me the higher end version of the sofa I liked and said it would be in by Dec 14th, 2022. With no delays, it is December 22nd, 2022 and it is just now being delivered. Also was told I wouldn’t have a 30 minute notice before the delivery teams arrival because my sales representative didn’t set it up. So now I have to take off work to sit at my home and wait for the three hour window that the couch could arrive in. Lied about delivery date to get me to buy it & bad customer service. Will not be shopping at Ashley again.
I came into purchase my first couch and Trey was outstanding. He was very helpful and had great customer service!!! Kinsley was awesome as well. Highly recommend.
Nice helpful and best dress know store well every area
Ryan the manager made us feel like we were really valued as a customer. I admire the way he can sit down and resolve an issue that works for both us and him. He is very patient and understanding. My apologies again for my rudeness. Customers should always realize they have feelings too. So treating them with respect also goes a long way. THANKS AGAIN RYAN!
Ryan at Ashley Furniture is wonderful to work with. My wife and I were upset about an issue on our order. Once we went into the store and met Ryan/manager, he worked quickly to help resolve the issue. He was very fair, patient and understanding. He truly made us feel like valuable customers! Would highly recommend this store in Florence.
Trey and Ryan I enjoyed my experience at Ashley furniture so much today. Got a great deal 60 months same as cash and absolutely beautiful furniture. Thank you so much
Loved the service and support from Ryan Mcilvain in the store. He went above and beyond with service With home delivery. Service & best prices and quality you can’t ask for more than that. Happy customer
ABSOLUTELY SEE STEPHANIE AND RYAN! The best buying experience I've ever had. Went in to buy just a loveseat and found so much more. The prices were right and such a great atmosphere. Would highly recommend to anyone looking for furniture.
Thank you Stephanie for helping us find the perfect couch! Your knowledge, expertise, and patience made all the difference. Thank you to the General Manager, Ryan, for working with Stephanie to get us the best price on our new sofa and loveseat! Great experience all around!
Wayne at Ashley Furniture was extremely helpful when I went to buy a couch set on Black Friday!
Wayne was patient knowledgeable and not pushy I would recommend him to anyone!
Mandy was great and the biggest reason we decided to purchase from Ashley.
Mandy and Shanda at the Florence KY location went above and beyond for us. They made something I dread into a great experience. Both are extremely helpful and willing to answer a hundred questions and never seemed annoyed. If shopping for furniture I recommend Ashley Homestores and these associates.
They love to show you their furniture but when something breaks and it’s under warranty it takes over a year to try to get it fixed I bought my furniture in the beginning of 2021 and I have still yet to get my furniture fixed
Mandy is by far the best associate this store has. She went above and beyond to ensure we were satisfied after a myriad of disappointments and untruths by other associates. She truly deserves all the accolades!
Worked with an amazing lady named Stephanie VanBenschoten. I let her know upon entering the store that I would not be purchasing that day as I was waiting on my closing. This didn’t seem to phase her…she explained that she was there to assist me in helping me to select the best furniture for my needs. She was knowledgeable, professional and an absolute blast to work with. I hate salespeople, they’re always pushy….she was far from it. She sincerely cared about what I was looking for, and took the time to educate me on choosing the best furniture for my new home and my large family (Me, my Hubby, 4 kids, 2 dogs and a cat). I had been to several stores (I’m in customer service, I can tell when someone cares or if they just want to make a sale) she was far and above the most engaging and sincere salesperson I worked with. I can’t wait until we close on our house so I can get everything set up. If you want to work with an honest, caring, insightful designer…look Stephanie up, you won’t be sorry. You can thank me later!
I called the Florence, KY Ashley Furniture store to inquire about some pieces needed to complete my bedroom furniture set. I spoke with Mandy, who was extremely helpful. She checked the stock, gave me a quote for a great price, and I was able to complete the transaction over the phone with no difficulty. The first piece will be delivered in four days. It was the easiest furniture purchase I ever made. I will definitely return to Ashley Furniture and ask for Mandy!
Your customer care is absolutely the worst I’ve tried and tried to get a hold of someone my furniture is literally falling apart we’ve had it for two years one person has come out try to repair something and it end up breaking again very dissatisfied I wouldn’t buy a dog house from Ashley
After dealing with delivery issues from the Morris furniture side, I decided to buy from the Ashley side. Mandy was fantastic. She’s very knowledgeable, honest, and made sure things were done right!
Nice big store lots of choices, Joe the salesman was great. We will be back
Our experience at this Ashley location was incredible because of the customer service we received from Gabby. She was friendly, professional, and diligent. If we purchase more furniture, we will only be using Gabby.
Furniture fair is way better
Our salesperson was LOGAN MCCOMBS. We can be difficult customers because we ask lots of questions and are very picky. Logan answered all our questions. He found exactly what we were looking for. He found us living room furniture that is super comfortable and made to last a long time. Logan is our guy from now on!
I am very dissatisfied with the service here. The salesman told us both items were in stock and would be delivered together. Now they are telling us that the one item will be delivered on time but the other one they will have to call us later to tell us when it will be delivered.
We bought furniture. Great customer service. I really like the older man in a grey mustache I just cant remember the name.
They should get a negative 3 stars, walked into place one guy directed me to another guy that guy was on the phone ignore me and another person I'm in there looking around for 5 minutes nobody comes over nobody says anything think they're a bit racist no wonder nobody was in that place customer service sucks they might as well closed down👎👎
Bad customer service and bad management, will never go again, my furniture came after 4 months everything was broken and wrong. They asked more money for right order, ridiculous
Ordered a new sectional, table with chairs and buffet in early February. We were told by the manager that they were not having any delivery delays and would arrive early April. The table was delivered today. It is not the table we ordered. 4 of the 6 chairs were to arrive but when unboxing only 3 came with 1 broken. WHO knows when our sectional will arrive. They say end of July. Ashley Furniture is a joke. I will never order or recommend them to anyone. They should have been honest.
Ordered a couch in March, said it would be here in April. Never showed and they never called. After two hours on hold, was told it would be here early May. Again, never showed and no communication from Ashley. Went into store and they said early June. Today we got a text asking us to call and schedule delivery. 45 minutes on hold for the rep to tell us only one part of the couch was coming in, and that the other part wouldn’t be here until late July. The rep also told us that it was on us to store the half of the couch that is currently in stock, and that it would just have to sit at our house unusable until the other half came in July. When we said that this was ridiculous and that we wanted our money back, the rep just hung up on us. Go ANYWHERE else.
Sales people wouldn't stop following me around. Even after many times of saying that I was just looking to get a price range and was not planning to buy that day. I felt like I was being stalked and wound up just leaving before seeing their whole selection. Will not be returning to buy anything. I will buy from a store that doesn't breathe down a customer's neck while they are browsing.
Excellent service and prices. Great experience overall Logan Ryan Mandy and Kenny were all great!!!
Helpful staff great selection.
Will never shop or order from here again simply based on customer service experience. Our sectional, which is finally here after a nightmare, is actually great. But the service we received was so bad. Our initial salesman was friendly and made promises we would have our sectional in 6-8 weeks. That was important as we had a timeline due to a baby coming. It’s why we ordered what we did. He was kind to simply get the sale, never followed up as things went wrong. Months later we finally received 2 of our 3 pieces to our sectional after being told if we didn’t take the two that had come in stock they would give them to another customer as we waited on the third piece. We begrudgingly agreed. It arrived for us to discover the original salesman had ordered the wrong piece. We were told to accept the one corner piece that was right and the rest would be fixed that week. Wrong. A month later we finally received a second piece that was correct, still leaving our sectional incomplete. Lots of calls to the store were never answered and led us to an always full voicemail box. Calls to 800 customer service number were only answered after hour long waits and offered no help or answers. Visits to the store were met with rude sales staff and managers who offered little help. Finally 6 weeks later we got the delivery scheduled for our final piece. Ashley/Morris tried to cancel it several times and I wouldn’t allow them to. Five months later and we finally have a complete sectional in our home and a very sour taste in our mouths. We will never shop here again and will recommend our friends and family do not either. I understand there are supply chain issues and some things are delayed, but it is no excuse for rude service. Not one person from this company to date has apologized for our experience. From how it was handled I don’t believe they cared. Never again and I suggest that anyone else avoid this company. Disclaimer to say the delivery people who are contracted employees were all very kind and respectful. It however does not and will never excuse the horrible service provided by Ashley Furniture, Morris Furniture, and their employees.
Beautiful sight at night.
If I could give a zero, I would. I received a coffee table damaged. I told them immediately after noticing (within 24 hours). They said they would fix it. They never have. They mailed the parts to my house to fix it but I can’t get anyone to come out here to fix it. I have been trying for months to get them to come out here to fix it. It is now pushing a year upon first delivery. I spoke with one store manager and he said if the customer care team didn’t call back to schedule by April 6, they would order a new one to replace it. April 6 passed and I called to get the replacement. I have left several voicemails and no one returns my calls. Called today to follow up on the replacement of the coffee table and the general manager was in. He refused to replace the table. Said that a repair can be made. When I explained the situation and that the other manager said he would replace it, he said to take it up with the other manager. This was general manager!!! Shouldn’t he know how to fix it? He decided to pass the buck off to someone else. He was short and never offered an apology to the terrible customer service I received. I get Covid has caused delays. I was willing to be patient but this has been almost a year to make a simple repair for furniture that arrived damaged. It’s just crazy to me.
Overpriced and couldn't find what we were looking for
Great selections on furniture.
Me and my fiancé were looking for a new sectional and a recliner for myself. Kirt who works there helped us through our entire visit. We were able to pick the sectional that we wanted after being in there for what felt like hours 😅 He was very polite and attentive to what we were looking for. We are wanting a new mattress soon. Definitely will be asking for him when we return.
Needing to furnish an entire family room and bedroom and every single thing I liked was on backorder from 6 weeks to 5 months. Will be going to Morris.
Mandy from the Florence Ky store is amazing person to work with. I had issues with part of my sectional I bought and she has been helping me get my sectional resolved. It has taken since Feb to get this resloved. Mandy goes above and knows how to take care of her customers! Thank you, Mandy!
Mandy was FABULOUS! Super helpful, informative, fast, and efficient...we will be back because of her! Thanks lady!
The salesman was very helpful and not pushy, that’s why we chose Ashley.
Wayne Winder was extremely helpful and we would love to work with him again!
I will never shop here again. Ordered a bed set, living room set, and dining set back in December while in store rep told us everything we were ordering was in stock and we even switch certain items to get the ones in stock. Now our bed set is missing rolling slats that should have been delivered with the bed and we won’t have them until April and coffee table is now going to be in stock in June and our table is still up in the air . Manager Ryan never gave us the courtesy to call my husband and I back nor did he try and truly assist us. Never will I order from this store again.
Mandy made our experience wonderful and helped us find the perfect piece for our home at a great price. Her customer service was excellent and we will be going back soon for other purchases.
You would think they could answer the phone, or at least return a voicemail for a guaranteed sale! Called a few time to no answer so I left a voicemail with the SKUs I wanted to order and asking for next steps. 3 days later no one has returned my call. I'm not going to beg them to take my money and I'll find somewhere that cares about profit to buy the items.
Friendly but not in your face associated. I found everything I wanted
Never will buy anything from here again. Me and my wife order a bed set in August. They told us it would all be here by November. I have been calling checking on our status each month. I always get a difference answer of when my bed set will be in. They have pieces of my bed set to fulfill other people orders. So now they tell my my bed set will not be in until February. WHAT? Do not buy from here it is a joke. It’s been 5 months still don’t have one piece of my bed set.
While buying my bedroom suite, I wasn't pressured or nagged by sales persons, they were extremely helpful! I will return for my Sons bedroom suite as well, soon!
Rude manager. Basic furniture selection.
Great selection. Reasonable prices. Kirt and AJ were super helpful but not pushy. They ensured I knew all my options before finalizing my purchase. They told me about 18 months interest free financing which was super helpful on this unexpected expense. Building exterior and parking lot clean and in good repair. We went to 7 furniture stores on this day and Ashley was the best one.
We ordered a box spring a few weeks ago; to be delivered with white glove service (an additional $70 charge). The service included bringing the box spring into our house, putting it on the frame, and carrying the old frame away. When the box spring was delivered; it was delivered to the front door and the delivery company refused to take the old box spring away. Oookay. So my husband calls the store to see what happened, and if he was mistaken about getting the white glove delivery service. He waited for over 45 minutes for someone to pick up the phone through the automated system; no one ever picked up. He went to the store in person and found out the salesman rang the delivery service up wrong , but we did pay $70 for said service. My husband was told they would call us with a day and time that they would pick up the box spring that my husband has wrapped himself; and is ready and waiting in our living room. We have received no such call. It has been 2 weeks. My husband tried to call again and waited on the phone for 50 minutes, and no one picked up. Very frustrating. I would recommend buying Ashley furniture through Amazon prime if you have it. Shipping to your door is free. You know exactly what to expect and when to expect it because you can track your furniture. And if you have a damage or a return you can get ahold of their customer service people pretty painlessly. *****update******3/22/2022 We had the Ashley store contact us via email and assure us they would pick up the old box spring per the original agreement. And then they never contacted us again. We finally paid someone to carry the box spring off after a couple of MONTHS.
Horrible experience. Ordered sectional is March with a delivery date in April. We received half of it in July and the other part in August. The date they set for delivery was on our babies due date. After several phone calls to try and change the delivery date, they refused to do so. On top of that, the second half of the sectional was delivered broken. After hours on the phone (and being hung up on twice by a store manager!) I got ahold of customer service. This company showed no remorse for inconvenience they caused us, including the wait, delivering on the birth date on our child and not allowing us to change the date (this caused us the stress of finding someone to be at the house while after the hospital), hanging up on me, and delivering a broken couch… will not be giving this company any other penny.
If I could give less I would. I can't even begin to start with this God awful experience. Delivery, joke. After waiting almost 6 months to get it. Then my recliner worked two weeks. But the real joke is that after everything it's still broken and it wasn't cheap. Nobody has helped me and I yet to hear about the part that was ordered in August. It's middle of October. Never ever again, I will never buy from them again, and don't recommend you do.
(Translated by Google) Expensive (Original) Caro
Ok. I miss the days when your can go into a furniture store pick out what you want and have delivered in a week. Yes I am frustrated with delivery times. However, my salesperson Mandy went way beyond to get me my furniture. Yes its was ordered in July. My first sofa got pushed out to March 2022. Changed sofas. Mandy worked her magic getting almost everything first week of Oct. At least I have living room furniture. Covid and lack of staff is the problems. Not the sales people. I have purchased at Ashley for years and will continue. Thanks Mandy for all your hard work on my behalf.
They charge $199 for delivery
We ordered bed set from the store and it was 3 months late, I understand some delay due to COVID but they changed my delivery date 3 times and when I finally got the delivery it was missing 2 parts and when I called the store no one picked up so I went to store to talk about the issue and they told me they have to call customer service to solve this issue. It has been 5 days since then and nothing has happened and I called store 7 more times over 3 days and called customer service 4 times but no one picks up the call even after an hour of wait. What is the point of having a phone if you do not pick up! I would never buy anything from here ever again and would not recommend the store to anyone.
I never write reviews, but I am so frustrated with Ashley customer service and the quality of the furniture that I felt I needed to. First, the store charged me more than the cost noted online. After waiting for customer service for an hour, I received some stupid excuse as to why the price was different. Customer service connected me to the store and the sales person was kind enough to give me the online price. However, I just received my bill reflecting the higher price. After I received my chair, I noticed the arm is broken. I waited on the phone with customer service for an hour only to have them hang up on me without being able to speak with someone. I went to the store and the sales person sent an email to customer service and said I would be contacted in 2 weeks. They also said they can't get in touch with customer service either so I can only try calling again. I still have not been contacted to have my chair fixed. This experience has been a headache and next time I'll pay the extra money and go to lay z boy.
I had a great experience shopping for my living room and dining room sets at the store. The salesman stayed close enough for me to ask questions but left me space to look and decide. Financing is great! 50 months no interest?!? Wonderful! My furniture will last me for the rest of my life, I’m sure of it. I absolutely love my new furniture and can hardly wait the 2 months to get it.
They didn't have want we needed as they shown on the website, nor was the prices correct.
Best sales experience we have ever encountered! Ashley Furniture had such a pleasant atmosphere with the best selection and knowledgeable salespeople
Ordered in January still haven't received my product. Was offered a rebate for the wait, said it would take 3-5 days it's been 9 still no rebate and No one will return your calls we've called 3 times in the last 4 days left messages and no one from the store will call back. Very poor customer service!!
Great service, friendly and great prices
HORRIBLE DELIVERY SERVICE!!!!! I bought a sectional in November and received the couch in may. They gave me a recliner instead of a chase on one side, And refuse to get the recliner out of my living room. This company is a SERIOUS JOKE!!!! AVOID AT ALL COSTS! They're trying to cancel the pickup for a third time as I write this!
I will shop the Florence KY. Store again . The young man that helped me was very patient, and professional. If you are looking for new furniture please ask for Michael Morgan.
The set-up crew looked and acted like MS13 gang members. The furniture is great.
Sales Reps were friendly, knowledgeable, and patient. They didn't pester us either.
Friendly and helpful from the moment I stepped through the door!
Terrible customer service. Do yourself a favor and do not buy from them. Poor quality furniture and bad delivery practices. The customer service team was rude and not considerate of time that the customer has to wait to get an answer. They do not go above and beyond to make it right which is exactly why I have taken extra time to write this review. I wish there was an option to give them 0 stars... This was my first experience with Ashley and it will be my LAST.
They don't answer their phone. Good luck if you have a problem with your order.
We went shopping for new sectional. Kirk was our sales person and I will 100% use him again. He was not pushy, let us browse around while staying nearby in case we had questions about specifics. I'd go back just to work with Kirk again.
Amazing , everyone is very very helpful and very nice.
My experience was great coming through the door! They were very warming and i will be a returning customer!! Ms. Sophia was excellent!!
Furniture shopping is always a hassle. No way to make it easier. So go in with open mind and enjoy all the beautiful furniture they have.
Staff was friendly and helpful and offered quick service.
Stopped into Ashley furniture to purchase a bedroom set on Black Friday, was greeted by friendly associates and was assisted in making my purchase, all was going well.. Get to the end of the transaction, after they’ve already taken the time to run my credit (decided to go ahead and finance the set and pay it off in 3 installments) and am told it will be TWO months before I receive my set, and was told this is a normal wait time. I was slightly aggravated, but oh well... two months go by, no one calls, I have to call and I’m told my set is popular and they are having delays, may be a couple more weeks. Was told a manager would give me a call and explain alternative options/compensation for the inconvenience. Of course a manager never calls... my shipping info was updated today, and estimated delivery is now set for April 25th! I made the order in NOVEMBER! Still not a single courtesy call, no one is picking up at the store and their voice mailbox is full! I will be making a visit in person today to cancel my order, get my money back that I’ve already invested, and will happily make a new purchase with the competitor two stores down.
Not the best customer service
Significant delays in delivery; however, they are also not answering the phone in the Florence store.
Delivery is going to take a month longer than originally estimated. We would not have purchased if we knew this was going to take this long!
Great store! Very organized. Mandy in the Better Sleep Store was our contact. She was the best! We loved her. We will go back as long as we can work with Mandy.
The sales associate was very helpful and genuinely friendly. All 3 stars are for her! I am disappointed in the policy regarding pickup/delivery. Instead of being accommodating during Covid, I feel they are using it as an opportunity to cash in on delivery fees. They are not allowing pick-up in Florence and the only options are $100 delivery fee (4 miles down the road) or pickup in Fairborn OH ( 1 1/2 hours from Florence). It's a small recliner for my elderly mother...so next weekend I will make the 3 hour round trip drive. If you are not going to allow local pick-up, at the very least, have a reasonable delivery fee that fits the product and distance of delivery.
We got our dinning room furniture and our couches from Ashely this summer. It took a couple months to get them in which would be fine if what we received was worth it. The couches you can tell are not made well at all and have a lot of flaws. All of the legs came damaged and I had to order new ones twice. Very unsatisfied and probably won’t shop at Ashley’s again. Disappointed Update: I contacted them as requested and they said I would receive a call to get things fixed and nothing. I’ve emailed them 4 times since and still no response. If you’re going to reach out to try and fix the problem you should follow through. Just another example of bad customer service!
Wayne is a wonderful salesman. Took time to answer questions and show options we hadn't thought of.
Sophia Edwards was amazing! We just bought a couch & even though we had found it cheaper at a different furniture store, she was able to price match no questions asked. The couch was delivered less than a week later. She was so sweet. Took her time to let us look around to find exactly what we wanted. & she was even extremely nice to our rambunctious 3 year old while we chased her around. Because of Sophia’s excellent service we will be returning in a couple of weeks to purchase a king size bed & mattress from her.
Horrible service! Was lied to saying that leather furniture would hold up better with three young kids under 4. Received almost all damaged. Was thrown on our porch scattered all over the place. Told multiple times would have a team lead call me . Which was a lie. Called almost once a week to try to get help. Was told they couldn't do anything for us. Pretty much told due to having in our home so long they couldn't do anything for us even though I have been calling since April for help. And emailing multiple times. WILL NEVER SHOP HERE AGAIN!
The associate and manager were extremely helpful and great sales. Price matched an item that was even better than expected. Best experience shopping for an item I had questions or doubts about. I definitely will go back to finish off the set.
I would put negative stars if I could. Product was terrible and it broke. Took forever to get a repair and I got bounced from the store to their service organization which is a separate company under contract. My communications included corporate which was equally bad. After two months without a bed the parts came and the repair people fixed the bed then left quickly without assembling the whole bed and leaving the broken parts and boxes behind even though I paid extra for this service. The repair technician said the product is horrible and that the frame is made from some combination of wood chips and glue and will most likely break again. That was an unsolicited review. Not comforting. These people don't respect the customer, promise to return calls and make things right but it is all a lie Do yourself a favor and stay away and do not buy anything from them. Companies like this need to go down their natural evolutionary path to bankruptcy and closure. There are good companies that exist and will emerge to take over the business and succeed and make you a satisfied customer.
Salesman saved me about $700 dollars! Was very polite and knowledgeable. Worked very hard to keep me in the budget that we discussed. Would highly recommend seeing Roy if you stop in!!
Beautiful store! Ryan M. helped us greatly. Overall great experience.
We ordered a king sized Tempur Pedic mattress, pillows, and mattress cover, power platform, and a bedroom suit for approximately $9750.00 on 10/10/2020 from Ashley Furniture in Florence, KY. At the time of purchase we were told that everything was in stock except for the king size bed frame, so we opted to have everything delivered at once which was supposed to be mid-November. We never got the email to schedule delivery as we were told to expect, so I began calling the store to get a delivery date. YOU CANNOT REACH ANYONE BY CALLING THE STORE. I left messages each time I called on a voicemail that stated "calls will be returned within one business day", but no one ever called me back. I eventually got someone on the phone by calling the customer service number and pressing the button to 'reschedule delivery date'. The representative informed me on 11/6/2020 that the only part of my order that was in stock was the mattress and power platform and that it looks like the earliest it would be available would be mid-January. After this call I again attempted to reach someone at the store to cancel my order, but was sent to the same voicemail box. I will be stopping in person today to cancel my order.
They have bed bugs
Wayne was awesome, very positive experience
I would not recommend shopping at Ashley Home Store. First, I had trouble with a sales associate in store and now I'm currently waiting on my coffee table I ordered to be delivered for the THIRD time without dents and scratches on it. It's been ridiculous sitting on the phone (on hold) to request exchanges, making sure you're home in the delivery windows and paying the expensive fees for delivery. It should be right the first time but in my case it hasn't even been right the second time! Hoping the third time, I will have a dent free table!!! 10/7/20 Edit to add: I have called customer care, the store itself and chatted online with several people and still cannot get a call back. I've just emailed the email that someone responded below my comment as well but I'm almost certain it's the same email address that the manager of the store and the person from the chat emailed already and it has not helped. It's absolutely ridiculous that no one is able to help me or get me in contact with who can. I'm considering going to the store and canceling the entire order, including a couch I haven't even received yet. Update 10/14/20: STILL no call from anyone. DO NOT SHOP HERE if you want non damaged furniture or any type of customer service whatsoever. I have called and emailed repeatedly and contacted the store and still I cannot get a table exchanged. Absolutely ridiculous!!! Going to the store tomorrow to cancel the couch I ordered. 10/15: update. Finally got ahold of someone at "Customer Care". They conveniently have no notes on the system from the delivery person about my dents and marks on the table and no record of when I called or even chatted with someone within 3 days of purchase. On top of that, the sales associate marked my items as "final sale" so they don't have to do anything and even though I contacted them within 3 days, the table has been in my home for longer than that so I'm stuck with it. I paid for extra coverage on the table as well that apparently does nothing for dents or to cover a service order for them to send someone out to fix it so that was a waste of money. I even confirmed with the sales associate before purchasing extra coverage whether things like that would be covered and she assured me that it would be fixed or replaced if I purchased that. I'm pretty much screwed. I've contacted the BBB as well as left reviews everywhere. There are whole Facebook groups dedicated to the issues people are having so definitely DO NOT SHOP AT ASHLEYHOMESTORE/MORRIS. Going to the store today to cancel the couch that I'm still waiting on.
Wow this place had the most beautiful selection of furniture that we took a while picking out our new living room furniture.
Great customer service. Would highly recommend
They were super nice in the store but as soon as I bought a couch and loveseat from them it’s like they can’t help me. I was supposed to have white glove delivery and the guys that delivered it wanted to leave it outside since there paper didn’t say white glove. They finally brought it in the living room and left. The plastic over the couch is all torn up. When I called the store, they said they’ll fix the next delivery and that’s all they can do.
I ordered furniture in Florence KY on July 5th on credit at Ashley Furniture Inc. also doing business as Morris Home Furnishings. I was charged for two mattress protectors which were not delivered on August 8th but they are on receipt marked that date. The couch (loveseat) I ordered was finally delivered on August 29th by two men in a unmarked box truck with no lift and no ramp. They broke the couch by dropping it on it’s corner and I didn’t see that it was broken until they had it in my living room installing the plug for recliner. I took pictures of truck and broken couch. The delivery man got on the phone with his boss and told him what happened. After going outside and speaking with him some more he came back inside and told me someone was going to call me in the next 15 minutes to schedule it to be picked up and a new one delivered in it’s place. I should’ve never fallen for this ploy and had them remove the couch at once! No one ever called me. Let it also be known I was told they would be delivering the second end table. It was not on the truck according to delivery men. I waited over an hour to speak with customer care on Thursday, September 3rd. They were absolutely no help and advised me for next time to inspect their furniture before allowing it in my home! Customer care told me I had to go see Curtis Fairbanks GM if I wanted to have anything On the sales order cancelled. Customer care stated they were aware they had a truck break down so they had to use a truck with no lift or ramp! So admitted their negligence in providing the right tools for their men to do the job. I was told they wouldn’t Make returns or cancels over the phone and I would need to physically go into the store to speak to the general manager to schedule the pick up of the broken couch. I went in to the store on September 5 and it was scheduled for pickup on the following Wednesday but Tuesday Curtis called and stated he was Wrong, they wouldn’t be able to pick up couch as planned. As an aside, they have yet to deliver the 2 queen mattress protectors, so how am I supposed to use the mattresses? I went into the store and stated I did not have any more good faith in their company (not all reasons noted in this post) and wanted to cancel the rest of the order and schedule the return pick-up of their broken couch. The manager stared at the computer screen for 45 minutes and tried to simply verbally state to me the returns had been made and the couch was scheduled for pick up that following Wednesday, September 9th. I requested a receipt showing the updates to the account. He tried to get out of this but I persisted so he printed off receipt showing the 3 out of 5 items that are currently in my possession. The GM called me back on Tuesday, September 8th and stated they would not be able to pick up their broken couch the following day and that someone was going to call me to reschedule. No one ever called me. I called the GM on Saturday morning September 12th asking When he was going to schedule the pickup of their broken couch and he re-stated that I wanted a replacement couch! I have repeated verbally and in email several times to CustomerCare with pictures that I don’t want anything else delivered from their company. He responded that he was having my salesperson call me back to schedule the pick up of the couch. I have not had any calls from her or the company. I told Curtis during that call on the 12th that I really needed their couch picked up by the following Saturday, September 19th. No one has ever called me back. Now it is Monday, September 21st and I receive credit statement with their broken couch on it and apparently the two mattress covers I have not received. My hairdresser at Elements Salon told me she had to get a lawyer to draft a letter to get service from Morris Home Furnishings. I am disputing the charge for broken couch and two mattress protectors with Synchrony credit card company tomorrow morning via certified mail.
Very friendly customer service
One of the sales managers Curtis Fairbanks (the same manager that assisted with my sale) just told me I was not allowed to return my mattress. I called customer service and their automated system details exactly how I can return my mattress. We purchased a $200 mattress cover to qualify us for their 90 day warranty and Curtis Fairbanks lied to my face and said there's no return policy for a mattress. We're looking for furniture to fill our finished basement, you just lost a good customer.
I am very dissatisfied with Ashley and their customer service. We ordered a couch mid July and they said it would be delivered mid August. When not hearing anything or a follow up in August, we called and they said first week of September. They said there would be multiple shipments and we would be getting one of the shipments coming in. After not hearing back last week, I called again today and they said the couches wouldn’t be delivered till the END of October. I hadn’t heard from my sale associate once apologizing for delays. The communication is absolutely so poor. I feel like they lied to us about delivery dates to get our business. If I would have known they would be such poor communicators and liars, I would have taken my business elsewhere. We are in a house with no couches and a baby due in less than 3 weeks. I threatened to cancel and instead of apologizing or offering discount or other options, they said “let us know if you want to cancel”. I am highly upset with our whole experience and the sales associate who guided us wrongly. We chose them over value city because they told us delivery would be quicker (which was a lie).
Our 1st time shopping at this store and our salesman, Michael Combs was excellent. He showed us several livingroom suits, took his time, listened to our needs, was polite and professional. Thank you, Michael!! We will definitely be back.
Good place. Lots o selection. Sales manager [forgot her name, sorry] very friendly. HUGE display room. No pick up, everything delivered, thanks COVID.
Just wondering ... Our delivery date was missed with no explanation of fulfillment and i've waited on "hold" for a customer scheduling agent for over 2 hours (speakerphones are so helpful). I guess my expectations are too high, I just want the furniture we purchased delivered and someone to set honest expectations. Wondering aloud how do i contact Ashley HomeStore to arrange for missed delivery of purchased products when they don't answer phone during posted business hours or return calls? Disappointment and frustration describe our Ashley (paid for) delivery experience.
Absolute worst customer service and experience I have ever dealt with in my entire life.
Kristina our sales lady was awesome ☺️
(Translated by Google) The offers or discounts are supposed to be on the initial price, but what they do is inflate the initial price so that the supposed 50% discount is the same as the previous one, the truth seems to me a very bad practice, where the benefit is always for the seller. (Original) Se supone que las ofertas o descuentos son sobre el precio inicial, pero lo que hacen es inflar el precio inicial para que el supuesto 50% de descuento se el mismo anterior, la verdad me parece una muy mala práctica, donde siempre el beneficio es para el vendedor.
Our adventure started 3 1/2 years ago & I’ll give you the highly condensed version. Made a purchase, returned in within the allotted time and chose a replacement item that ended up costing less. They would NOT refund the difference. Buyer beware - credits must be held on account... forever (store policy, I was told). They will NOT five you your money back. Fast forward 3 1/2 year when some furniture was needed. ONLY went to Ashley to burn up that credit balance. Ok. New order had to be in 2 separate parts due to availability. “We’ll call you the day before to give you your delivery window.” Day before came - no call. Tried calling their “Customer Care” line - “you’re call will be answered in 80 minutes”. Eighty minutes??? What kind of customer care is that?! Still nothing the morning of delivery. Call the non-“Customer Care” line again - 60 minute minuets. I called the store - no no one answered. (10:03am). I just drove over to the store. I was going to ask for the manager when my sales lady came up - turns out she IS a manager! Told her my issues. She pulls up the order and gives me a 4-hour delivery window which we were already into - but it was going to the WRONG ADDRESS! 2nd part of the order going to the right address, 1st part of the order was wrong. And she, this manager, was the one who entered the Information. “No, we can’t contact the truck once it’s on the road” , sorry. I mean, I can’t make this up!! Oh! And the second part of your order has been pushed back until September. WHAT? No one even contacted me on that one and now two of my pieces aren’t going to show up for more than a month. She does nothing but say it must’ve just happened because she checks her reports every morning...uh-huh. She offered nothing further. She did, however, refund our delivery charge - AFTER I REQUESTED IT since they messed up the delivery. Anyway, the whole experience has been awful and I’ll never shop there again - and will never recommend them to anyone.
Got attacked by a sales person on his first day back from the covid mess. He then followed me to another store after i tried to give hime the slip.
Awesome place to get everything you need for your home
on January 30th 2020. this company Ashley/Morris charged me 103.00 and never delivered my furniture so I canceled the order. They still have yet to return the 103.00 they stole. In March before quarantine I ordered more furniture from them. Paid 240.00 For 2 months they gave me the runaround with delivery. I had to order everything from wayfair. 2 months later they were contacting me advising me I owe them money and it will be on my credit report. I then got a call in June stating they have no idea where my money went and stated they have been communicating with me to deliver my furniture (that was a lie). The lady then stated they would mail me a check for 240.xx however as far as the 108.xx they have know knowledge of that charge so I would not receive the funds for that. It it July and I still have yet to receive any check for merchandise I paid for and nothing was ever delivered. Worst company ever and they stole money from me and threatened to report everything to my credit agencies.
Buyer beware. Make sure to read the reviews before you buy from this company. I sure wish I did. When review after review says the same thing, it’s not just a once off problem. We ordered a dinning room table and a bed set from them. On the day it came they forgot to send the hardware will all items. They also forgot to send two important pieces of the table. I tried to return but the delivery guys said I had to contact customer care. I call them and they tell me they will get the stuff shipped right out. Two weeks later the day I am suppose to receive everything we get a call saying it’s going to be another 2 weeks till they can get it. I can’t return it because now we are past their return policy. I go to Home Depot to get the hardware and a employee there that was helping me laughed because he said he has a lot of Ashley furniture customers come in to buy hardware that they forgot to send. The store is completely helpless because all they do is tell you to call customer care. They have a nice racket going. They tell the 3rd party company to refuse letting people return items during delivery and that they will help handle the problem. Well that just prolongs the time so they can deny letting you return things and string you along. When I spoke to a manager at the store about it he just says we sell a lot of stuff so of course there will be problems. I will never buy from here again and just want to help other people from making the same mistake.
I purchased a bedframe close to four months ago. I still have not received my bed frame. Been sleeping on the floor because they will not allow me to pick it up from the store but can’t find a way to get it delivered to me in a timely fashion either. Easily the worst buying experience I have ever had.
Wayne is amazing. He spent a huge amount of time on us. He was helpful and directed us to pieces that fit our wants and let us drag him around everywhere else. We ended up putting together a more amazing living room than I could have imagined.
I ordered a headboard, footboard and rails. They were delivered on time but when taking them out of the box, the headboard was damaged. I called right away and after waiting on the phone forever, I decided to just leave a message. The next day I emailed them and received a notice that they don't accept that form of communication. These were the two ways of contact on my delivery receipt. I tried to use the chat method on their website and that went unanswered for hours. I then private messaged them on Facebook. It has been 4 days and no one has contacted me. Very poor customer service.
Very clean, we were greeted as soon as we walked in.
Friendly staff and great selection
Exelent
Our saleswoman was friendly at first but then whispered to a salesman how she wasn't confident she was going to make a sale with us (not cool). Quite honestly, she was right. We had already found what we wanted elsewhere but wanted to check out other options to see what was out there. I don't plan on shopping Ashley Furniture going forward.
The sales representative was sincere and helpful. She went out of her way to help me get want I wanted. The delivery went well, furniture was preassemble and undamaged. Delivery personnel very nice and professional. Appreciate everyone’s efforts. We love the quality of our new furniture. Thank you.
My fiancé and I ordered a bed frame for our new home, about 2 1/2 months ago and we were told that we would be able to come and pick it up on April 1st. It’s April 29th and every time we call. We leave a message with both of our numbers so that they can call us back. And they say that they will get back with us within 24hrs but they never call. I understand that they are closed but that’s what the delivery is for. I’ve had my mattress on the floor ever since I moved into my apartment. And now I’m getting married in 3 weeks, still with no bed frame. 🤦🏼♀️Im just very disappointed about their customer service.
When you are told to leave a message, that someone will call you back and you do this for a month and NO ONE calls back, poor service. We just want the rest of the furniture we paid for delivered.
First time I had ever been in the store. I was looking for a mattress. I picked a Stearns & Foster Oak Terrace for 1241. Won't mention names. The salesman gave me a delivery date six days out. The day came. I had everything moved out of the way, took my bedding off the bed to go. At 3pm, no bed. I checked online and I was unknown. I called the store, asked for the manager. I said I've been waiting all day here and no bed. The manager transferred me to the salesman. I wanted to talk to the manager, but she refused. he said he ordered it and then the manager opened the order to waive shipping? Then the manager didn't reorder it. Who knows? He said I could have 50 off and they'll deliver next week. No expedited shipping. I'd have to wait another week. I was SOOO mad. I got my money back. Macy's has the same bed but they won't price match. It's 200 more. I'm sleeping on a twin that the guy left here from his kids and it was horrible. idk whose fault it was. don't they follow up on orders? they lost my sale and i never went back for anything else. that's what happens when you screw up. you lose business. i got online and order a SAATVA. nice mattress and i'm very happy with it. there was no drama. their customer service is good and customers don't get handed off to someone else with SAATVA.
They had an excellent selection of affordable pieces. We bought two bedroom sets and a dining room set. The delivery persons and sales persons were fantastic. Unfortunately, a side table for each bedroom set and a leaf from the table were damaged. I am beginning the process of having them replaced. Hopefully, this will be corrected with minimal trouble. If so I would add at least one star to my review. Wish us luck!
Back in July we received the best customer care when we where looking to purchase new bed, but fast forward to February when our bed broke, when my husband was holding my 2 month old baby and he fell half way through the bed holding my baby after burping him. I called that night to see what we have to do. They have a repair company contact me after 48 hour . it take them 2 weeks before to get someone out to my house. And that the last time I ever heard anything from them. I understand that the covid-19 is going on.
I moved into my new home a month ago. I placed an order for a bedroom set 3 weeks ago from Ashley Furniture. The scheduled delivery was for 4/21/2020. I received an email the day of to confirm my delivery date for 4/23/2020. I called and was told it would be pushed out even further. They took no responsibility what so ever and blamed it on the manufacturers. Apparently they do not have manufacturers that can be relied on. I understand that this is a hard time for everyone, but to wait until the day of scheduled delivery is not good business practice. I had several people that warned me. I will no longer shop at a place with such unreliable business partners and bad business practices.
Worst place ever! Waited month to finally receive all of my purchase. Wasn't compensation at all for their multiple mistake and screw up. Their customer service is terrible and rude. I will never shop here again and will tell everyone not to as well! I don't know how this place even stays in business it is literally the worst company I have ever dealt with! They deserve 0 stars! Never again...
This has been the worst experience trying to buy new furniture. I ordered a table and chairs and after a month I drove over an hour to pick them up for them to tell me when I got there, that they didn’t have everything. It’s been 2 weeks and I still haven’t been contacted about the missing pieces. I tried to call several times and waited over 20 minutes each time to not get an answer. This seems to be a common issue that everyone is having. I will never buy anything from here again, and will advise everyone not to as well.
Loved my salesperson but poor quality furniture. Always bought Furniture Fair before and after spending $5000+ On multiple pieces at Ashley I will be going back to Furniture Fair for the remainder of my life.
Details of my poor experience below. 1. I was told all furniture was in stock, it was not. 2. Had to go into store to pick up lamps after I purchased. It took them over an hour to find where I had paid for them. 3. First delivery truck broke down. 4. 2nd delivery was an hour late, and informed that day that all my items were not in. 5. 3rd delivery was over an hour late with no update. 6. 4th delivery was supposed to be bed and office chair per email. No chair and didn’t have hardware to put bed together. They were 2.5 hours late with no phone call. 7. 5th delivery truck breaks down again and not called until an hour past delivery window. 8. Guy hangs up without confirming next delivery time. 9. I’ve left three messages in the past week with no response. No one will make it right. Don’t tell me to email you like you have with others. You have my name and number. All I’m asking is to make it right with clear communication. Update. 10. They scheduled 6th delivery. Didn’t bring hardware again. Of course no one is answering the phone to resolve. 2nd update 11. 7th delivery, bed was delivered with mold on it 12. 8th delivery was a chair and was broken in the truck. 13. Review email listed below has not returned my email, nor has the store manager called me back after leaving a voicemail this morning. 3rd update 14. Review email has still not responded and I’ve reached out again. 15. 9th delivery failed to deliver again. 16. Still have not received check refunding delivery fee that was promised over a month ago.
The experience was by far the worst I have ever experienced in customer service. I ordered 2 new beds for my kids on Dec. 21 and was told they could be picked up on Jan. 30 and that someone would call. On Jan. 31 I still had not received a phone call. I called and found out that not all the pieces had arrived and the new date was now going to be Feb. 12. On Feb.12 I received no call so I attempted to call and was made to leave a Voicemail being told I would receive a call back but that never happened. I continued to call the next 2 days with the exact same outcome of a Voicemail and no phone call. I then on Saturday Feb. 15 drove to the store which is located about 40 miles from where I live and found out after speaking to the manager that all my product was there and I should have received a call. I asked about a discount for my troubles and the fact that it had taken nearly a month and a half to get my merchandise only to be told that they don't do that sort of thing. ( Mainly because why should they since it was already paid for) I explained that my wife and I were planning on buying additional furniture for the other 2 bedrooms in our home as we were remodeling each room at a time. Unfortunately for them they won't be seeing any of that money because of the poor customer service in which they provide. I do not recommend buying from here simply because once you pay for it they could care less if you get it and aren't willing to go the extra mile to make sure you're satisfied. I will say however the customer pickup employees are outstanding and will go above and beyond to make sure and assist you with smiles.
Buyer Beware Customer Service is Terrible!!!!! Update 2/14 order is still not complete, no return call from Sophia Edwards, the sale rep., I Called 3 x’s and sent an email. I literally cannot get anyone from this company to help. Update 2/11- still do not have a complete order. No help from Customer Care. The service rep that showed up on 1/31 said he was ordering a new mirror since the parts delivered do not work. Called for an update and the customer care department told me they are NOT ordering a new mirror but would once again try and send me the right parts if I could give them the serial # of the mirror. Called my local store for help, no return call. Emailed my sales rep., no response. Beyond words to describe this joke of a company. Update 1/31/20 - yet again they showed up, wrong part delivered and still not able to complete the order. They have to order another mirror and could not give me an ETA. The incompetence of this company is unbelievable. This fiasco has been going on for 1 month, multiple phone calls and still do not have what I have paid for. Missed the confirmed delivery appt, did not call to explain. Finally reached them after 2 hours on hold and no return calls from the store managers. . When they delivered the order 1 week later it was not complete. Delivery driver told me he could not help I had to call customer service,. I have yet to receive my complete order but cannot get any help. I am contacting the Better Business Bureau to assist. Unbelievable lack of customer service. Update - still do not have a complete order and no clear answer on when it will arrive. Rec’d a call and the response was, call us once your order is complete to discuss a refund on delivery fee. Ridiculous!
NO SALES PEOPLE
Thank you so much for a great experience ! The loveseat is perfect and I will definitely return to Ashley's when I need new furniture!!
Great prices!
DO NOT shop at this store If you actually want to receive your furniture. We paid well over $2,000 for a sectional from this location back on December 1 and still have not received our couch and it’s almost February. They were supposed to deliver it last week and it did not come and they told us the best they could do for us it have it delivered three weeks late. I had to call and basically harass them to even find out what was going on with our couch and got no where with any of the managers or customer care team. We couldn’t even pick it up from the store because they claimed that would take even longer. We even offered to pick it up from the location in Dayton if they took money off and the best they would do is take off the delivery fee which we weren’t getting it delivered anymore at that point anyways. They have terrible customer service at this location and even the managers don’t care. The manager (curtis) that I spoke with told me he couldn’t take money off the furniture since we never received it because “he wouldn’t have a job if he took off more money from the couch” but didn’t even hesitate or try to convince me otherwise when I said to cancel the entire order then. Which is way more money and a complete loss of a customer. I had to call every single day to find out when our furniture could get delivered and all they ever said is they would try to work on it and would call me back. They never called back and didn’t do anything to get our furniture to us in a timely fashion. I will NEVER shop here again after the way we were treated. They lost us as customers and everyone we know because of the horrible service they offer. I repeat DO NOT buy furniture from this store if you actually want to receive it! Worst experience with a furniture store I’ve ever had!!
I ordered a $1,500 curio cabinet for my 12 year old daughters birthday for her trophies and awards. I explained that time was of the essence. They told me it would be 2-8 weeks. After 6 weeks the store contacted me telling me it had not been ordered and it would be an additional 2-8 weeks. It came after roughly 4 weeks. The delivery crew explained they were short one man, but the 2 men carried it into my house, damaging the mirror, the wood finish and knocking out 1 large piece of the glass exterior. My salesperson called me the next day and suggested I ask for a new one and that they would grant my request. They sent out a repairman who also recomended replacing the entire unit instead of repairing it. He said the damaged full length mirror in the back would take significantly longer to order and install it than ordering a new unit . I simply acknowledged him. The company waited over a week to contact me until I was in church on Sunday morning and said that they didn't care what the salesperson said or the repair crew. They said it was their policy to charge me a 15% restocking fee or that I wait months on the repair. I stated that she may be correct on her companies policy, but that ethically it is incorrect. She also said that both the delivery crew and the repair person from (SAW) were not their employees but an outside hire, therefore she believes that makes her company not responsible for their suggestions to replace it. I know I am responsible for the actions of the subcontractors I use in my own business. I have taken this to my Attorney to hopefully make them abide by what their salesperson promised.
Ashley Furniture breached a contract of sale with us. They delivered low quality furniture that they did not display in store. We utilized their return policy and we requested a check to be issued. It took 13 business days to have a check cut and we have not received said check in 4 weeks after being informed the check would take 5 business days to deliver. We are seeking legal action against Ashley Furniture.
Went in store with my Mom on Dec 2. She purchased a couch, paid in full on Dec 2 (couch of course wasn't in stock IN STORE). Salesman BILL AKER told us that it's not typical practice to schedule a delivery date, but he was gonna hook us up and schedule delivery for Dec 15. On Dec 15, afternoon goes by, no call and no delivery. Upon calling customer service, my mom learned that the couch was, in fact, NOT scheduled for delivery and was in holding. Upon request, they refunded the $80 delivery fee and assured my mother that the couch would be delivered on Dec 18 between 2-6pm. Come Dec 18, delivery gets rescheduled to in between 7-11pm. It's now Dec 18, 11:23pm and wouldn't ya know it.... STILL NO COUCH. We had old couch picked up by trash collectors on Dec 16 ( which was supposed to be the DAY AFTER original scheduled delivery.) We've now had folding lawn chairs as our primary furniture nearly all week. Hard for me to understand why the payment was cleared day of purchase with no issues... but the delivery seems to be causing trouble. Can't say we'll be shopping at Ashley or Morris again... EDIT (12/19/19): I've now been informed the next possible delivery date is Jan 6. It apparently wasn't delivered on 12/18 "because it got too late" but thanks to a “Christmas Miracle” (according to customer service rep) our couch can thankfully be delivered 12/21... which leads me to my next question... Am I expected to believe after it got "too late" to deliver, the movers went back to the warehouse and REMOVED the couch from the truck? and If not, how come it can't be delivered today (12/19)? (they claim because "all trucks are full and scheduled for the day") Again people, this is the treatment and customer service you will get by purchasing a piece of furniture and paying IN FULL within minutes of walking into the store. EDIT (12/21): Just received a call, couch is damaged, can’t be delivered now until Jan 3. Requested full refund, we’ll see how long that takes. EDIT (12/26): Called to check on progress of refund, it wasn’t even processing yet. Can’t get another couch until I receive refund. Been on lawn chairs since Dec 16. PAID IN FULL day of original purchase! (Dec 2). This is ridiculous. IN CONCLUSION: Purchase directly from Ashley fell through, still waiting on refund (12/31). Went to Big Lots, bought the couch and could have took it home same day (if I had transportation). Used Dolly delivery service (through app on App Store) and had the couch delivered two days later, no problems at all. I would highly recommend checking out Dolly for any delivery/hauling needs you may have. (Payment finally refunded 1/2/2020)
Waited 2 weeks for sectional and recliner to show up. When it finally did, only half the sectional came due to damage. So i have half a sectional with a dangling cushion sitting in my living room for a party i scheduled weeks ago. Had to call and wait on hold for 23 minutes to find out that the rest wouldn't come for yet another week. Only compensation they would offer was to waive the delivery fee. Gee thanks.
Love this store...sales people are good...not real pushy...prices are good and have great dales
It is a fantastic store lots of great sales and very good products
Horrible customer service. When we arrived at the store the first sales lady would not answer my questions as to how much the furniture was going to cost. She kept evading the costs. Finally, Mike the store manager took over for her. He was very knowledgeable about the stores inventory and about sales. We do not have enough credit on one card to purchase all furniture woman. So store manager suggested that we open another line of credit. I’m doing so we were able to get everything that we wanted. The problem started when the store manager scheduled our home delivery for a Sunday.That worked well for us since we were going to be on vacation that week. When we were on vacation we received emails saying we need to schedule our delivery. When I called the number. No one answered I called the store and no one answered. After countless times and countless phone numbers of trying to reach someone I finally reach someone at the delivery service.He told me that they do not deliver to our area on Sundays. So I tried to call the store. Finally I finally reach someone. They told me that they would have to deliver on Friday. We pay $9200 for the furniture that we bought. And we had to leave our vacation a day early to make certain we will be home when it was delivered. When the furniture arrived one night stand was damaged. The delivery guys were really nice and very courteous. They said someone would contact us to try to make a repair on the damaged nightstand.Two weeks later no phone call. Totally unacceptable. If it wasn’t such a huge hassle and my wife did not want this furniture as bad as she always wanted it. I would have taken it back.
Bill Aker, Product Specialist, did a great job explain the differences among brands we were shopping. He also insured that we received competitive pricing and scheduled timely delivery of our purchases. We would work with him again.
Very professional at all stages of the sale and delivery. Quite happy with their service and products.
Excellent selection. Look for Mike that has much product knowledge.
Great service without being pushy. Third set of furniture we have purchased from this store and couldn't be happier with it! Wayne from Florence, KY store was very helpful and friendly!
We were scheduled to have an order delivered today for my grandmother, finally convinced her to order a power lift chair so she can get up and down easier. They "forgot" to call us and let us know when people were coming, and when we called to ask they told us it was in the next half hour so we had to rush to get ready to meet with them. After rushing over here to be ready, the bed part of her order came fine, but the chair was defective off the truck and had to be sent back. They're now telling us after an hour plus on the phone, the best they can do is in store pickup in a week, if we want it delivered again it'll be even longer. That's not acceptable. They made a mistake, we shouldn't be paying for their incompetence. Buy elsewhere if you value your time, or want halfway decent customer service where someone is willing to actually step up and do something to make things right if something does go wrong.
After purchasing this furniture online 5 months later I received a letter in the mail stating I had not paid for it. I purchased it online and my credit card was authorized. They are now turning this over to collections and I am going to have to gather all of my documents and dispute this false accusation. DO NOT SHOP HERE!!!! My wife and I both have e-mailed you and hope we are able to come to a resolution.
Great selection, great pricing
It's price is High
I ordered a bed and night stand about two months ago, and I didn’t receive it yet!! They delivered to me twice, but one time they forgot to send a footboard and the night stand was without handle! another time they send a wrong footboard and again they forgot to bring the handle for my night stand. This is a last time that I will buy anything from Ashley store and I am not recommended this store to anyone. By my experience their services are awful!!
We purchased expensive patio furniture in May 2018 and purchased the warranty. The salesman told us the warranty would cover all rips and tears no matter how they got there. So in July 2019 we noticed 2 cushions were ripped and a pillow, we called Guardian the warranty company and were told since we couldn’t say exactly how it happened it wasn’t covered. I called the store and talked to April who said that was not right and to call the customer care department which I did and was told nothing they could do. I asked for a manager and was told they would tell me the same thing but they would have one call me and never received a call. Called the store back talked to Skylar who told me Ashley dropped Guardian because they find ways not to honor the warranty. Skylar was going to send the GM an email detailing everything and have him/her call me and well I’’m still waiting for that phone call. After emailing Skylar and calling and not getting anyone to answer at the store, I finally talked to Skylar again on August 1st or 2nd who said that they were working on the store itself making it right and replacing the cushions and pillows and I should hear something by Monday, August 5th and still I have heard nothing. I called all week and couldn’t get through to a live person and emailed Skylar again with a read receipt and he read it and still no response. So not only did they sell us furniture that does not hold up, they sold us a warranty from a company that they knew didn’t cover their products. I have never seen a company with such terrible customer service or a company where the GM or any manager for that matter will not call a customer back.
EDITING again per visit to store. I’m changing this review to 4 stars because I don’t want to sway people away from their business. The staff is incredible and even though they’re always swamped with customers they always make you feel like gold. Sophia is wonderful and deserves a vacay bc that lady is always running around trying to satisfy the customers! And the manager there, I can’t remember his name, but he was excellent! The problems that happened with my order had nothing to do with the store, but more so the manufacturer. They need to work on that. EDITING per contact with customer care today 7/31 - we’re not getting our king headboard until SEPTEMBER 26th!!! So now we have no bed, a mattress on the floor, and a huge box of pieces sitting in our master bedroom because they don’t have the headboard and won’t until the end of September. This is absolutely garbage. They recommend I come back into the store, play the showroom game to figure out what’s in stock and pick a different set. Avoid this place at all costs! You get better service and the same quality furniture and Value City. I would’ve given 5 stars if my review were based solely on the purchase of the furniture. However, we purchased our furniture on the 18th of July and are slowly getting the pieces delivered. Today, they delivered our king bed frame but without the headboard, so we have a gaudy, heavy box in our room and still sleeping on the mattress on the floor. This was done in error, but the delivery team told us they can’t get us the headboard until a few days from now because they only have two trucks. It doesn’t make any sense to deliver the furniture piece by piece. Not to mention, we won’t even receive our nightstands and dresser until the beginning of September because they’re behind on orders. We didn’t know this until after we picked it out and paid for it. Very disappointed for the price Ashley charged for furniture, only to drop the ball when it comes to the delivery and fulfillment of items. Probably won’t be purchasing from this store again. But your delivery team is very friendly and polite. They apologized even though it wasn’t their fault. The saleswoman was also very friendly and helped us even though she was the only one there that day with multiple customers.
The stuff here looks cheap to me and overpriced.
Been buying furniture from Ashley for our new house, a little at a time, because I'm indecisive. Ryan helped me on my first visit and I continue to have him help me when I need to make a purchase. He has helped me find items I need to fit in certain spaces. I've ordered things that weren't in the showroom and he did a good job at describing them for me, how to care for items. He's very helpful and is good at what he does. Overall good experiences and happy with all my purchases so far.
Jonice was an absolute pleasure to work with! She greeted me as soon as I walked into the store and really took her time explaining everything to me. I absolutely loved the first couch that I sat on, but she still took the extra time to show me several other options and look up the prices for them as well. Very pleased!
The only reason this review got 1 Star is because 0 is not an option. The worst shopping experience I have ever experienced, originally on our first visit we thought everything was great we were looking forward to getting a new couch and bed frame. Fast forward 4 days the reliever arrived an hour and a half prior to our delivery window leading me to have to take more time away from work for this delivery, then the wrong couches are shipped not the ones we were expecting so the delivery men said they would inform the store and they would follow up with us within 24 hours no call all I received was an auto email to reschedule delivery when I followed up with our rep we weren’t offered an apology he just said that was the set you and your wife wanted. As if to say were the ones who made the mistake, stupidly instead of canceling the order and walking away we decided to give them another chance. Even though our couches we wanted were unavailable for nearly 2 months. We went into the store and worked with a new rep to find something we would like, he was helpful and we walked out with an invoice for $1600 more than the couch we wanted but were ok with the deal. Well now after contacting the store I was told that the 1600 was not for all of the items so the actual cost was 2500 more than we would have wanted to spend and more than just ordering off the website. I called the store to follow up and was essentially told this is what it is, emailed to follow up and they never responded/ Do yourselves a favor and never use Ashley furniture. They can’t fulfill a simple order respond or apologize when they mess up or even admit they are wrong. We will never go here again I suggest you do the same
I am a 30 year customer and recently purchased a sectional from the Mason, OH store. I was concerned about the stitching before purchasing as it is very prominent and was assured by the salesman that if we purchased the insurance it would be returned if necessary. Now I've discovered Ashley will do me a great favor and return the sectional and charge me a 25% RESTOCKING FEE. The piece cannot be repaired as all the stitching is coming loose, a single thread across the entire seat. Are you kidding me!! You are charging me a fee for purchasing a poorly made product after owning it for 19 days, after assuring me that this would be covered. I would never have purchased this sectional if the salesman had told me this when asked about that specific concern. I spoke to a Market Manager at the Florence store, Cody Fitzpatrick, that had zero answers. He offered me the same as the call center 25% restocking fee. This is a big mistake on your part as you've ignited not only a fire but a fire storm. Your loyal 30 year customer will never, ever walk in your door. Believe me you haven't heard the last of me. I will keep climbing the ladder until I get a resolution. Hello Mr. Wanek.
Customer service is terrible.
Very nice love the furniture
We were in Ashley last week and had an overall great experience. Really, this review is for our salesman, Wayne. He was great to work with and helped us with everything we needed. He even moved some furniture around for us so we could make some decisions. He was easily one of the best parts of our experience. Kind, understanding, and patient. The employees are paid on commission, but he didn't constantly try to up-sell us. The only reason I would not give this store itself a 5 star review is because of the complicated relationship they have with Morris. The stores are connected as one open floor plan, but if you purchase something from both sides of the store, you have to do with with 2 separate transactions while working with 2 separate sales associates. It makes you feel a little uncomfortable when you cross the middle line.
Wayne was awesome. He was very patient with us on deciding on which patio furniture we wanted and was best suited for us. He made sure we were happy with both sets that we bought and was ok with a later delivery date on one of the sets. Which we are. He didn’t even care that it was closing time. Thank you Wayne we will be back on our next furniture need..
The sales associate was very kind and helpful
Joshua in pick up was great and very helpful. He let me pick up my furniture despite it not being a pick up day and him getting off work in like 12 minutes. Thank you Joshua! Sophia my sales associate was also great. She was helpful but did not hover over me.
We were treated very well by our salesman and the store manager. The furniture is very good quality. I would definitely recommend Ashley Home Store
I bought a reclining chair the end of April. I had a very hard time getting my correct item delivered. After the 3rd wrong delivery, they figured it all out. Then they scheduled it at a time that wasn't possible for me. The 1st woman I spoke with, not very nice, and didn't care at all about everything I went thru already. All I wanted was to have them deliver it at a different time. I just called after work, and Justin was AMAZING!! He within a minute, moved the time to accommodate my needs. Justin if you read this, you r the man!!
Big selection of house ware for the whole house and good service
We worked with Bill Aker. He was amazing and made sure we got everything that we were looking for.
The furniture was of good quality and service I received from Jonice was great. I only wished I didn't have to wait 4-5 weeks for delivery. Otherwise, fantastic.
Welcoming staff and beautiful furniture.
The bedroom set I bought is beautiful and the staff was wonderful when Ordering . The delivery guys brought in and set up furniture that was wrapped and protected In perfect condition. Will definitely shop there again.
Billy Aker. I hate buying furniture, but I desperately needed a new set before moving into a new house. I showed up during an extremely stressful week just to look at my options and Bill helped show me bedroom sets. At no point did I feel rushed or pressured to buy or like he was hovering for my business. My husband was unavailable and I wanted to talk to him before making my choice. Mr. Aker told me to take my time, talk it over, have him see it in person if possible and he would be ready to help me when we were ready. The next day, I had an AWFUL day but knew I wanted to buy the bedroom set. I went in and Mr. Aker was there, new exactly how to get me what I wanted (Cali King Storage headboard) and gave me a great price. Buying the furniture was the best part of an otherwise horrid day. I walked out after purchasing: 1 Cal King Storage bed, 2 nightstands, 1 dresser & 1 chest of drawers - and delivery scheduled on the day of my choosing. I will definitely send people to Billy Aker for all furniture needs and will be back for my dining room set and living room furniture.
Sales ppl are very friendly, not overbearing or rude. They let you look around without interfering. They're also very knowledgeable about the pieces there and have fashionable ideas of what look and feel if each room you want to achieve. Definitely will shop there again! I love the new living room set as well as the family room set I bought from them. I also appreciate the way the sales ppl allow you to look around without hovering or pushing anything on you. They have a very expansive variety of nice quality furniture and great warranties! Their prices are comparable to other furniture stores with upscale expectations. We will shop them in the future.
Misled by sales staff on purchase that I had order the middle of March. Was told finally One piece was discontinued went to store to have my purchase credited to my account, Ask about the other piece I purchased told it would be there April 17 in the Florence store We went to pick up and was told we had to go to Eastgate to pick up after 10 phone calls stating deliver to Florence. After be lied to and staff Shonda raise her voice to me first and I raise my voice to her The whole customer service experience was horrible and RUDE, I will never shop at that store again and I will certainly share my experience with everyone who mention about going to your store Debora Ashpaugh. Service HORRIBLE
I went all around town looking for a nice sofa, and I found by far the best deal here. They also had the best customer service. I had all of my questions answered quickly and thoroughly, and it was a pain-free process, especially considering I had special requests. I would absolutely recommend this place.
Great service from Wayne. He really knew his stuff and was super helpful.
We were very impressed with the level of customer service we received while in store and over the phone. We will definitely be returning for our furniture needs.
Excellent customer service! I was shopping with my 83 year old mother and your staff treated her like Gold. She is over joyeded with her purchase and tells everyone where it came from. Thanks again
Great product at a great price!
friendly staff great selection. but...its overpriced compared to other places we shopped around and found the same couch for a couple hundred less. seems to me that you would only want to buy if they are having a big sale.
Ryan did a wonderful job sharing his knowledge of products. The couch we purchased was not one available to see in the showroom but he did a great job of finding pieces with the fabric and shape of the couch we wanted to give us an idea of what it would look like in person. He took time to explain how to clean and care for the items and gave us an expectation of how long the piece should last for our living situation. He was also able to find a flexible date that worked for us for delivery. We are so excited to get our couch in 2 weeks!!
When an issue came up with my purchase the Florence Kentucky Ashley store went the extra mile to ensure my satisfactions were met.Thank you,Clint Tunning
Horrible customer service. Great products and delivery!
Very long review ahead... I purchased a bedroom set for around $2,600 back on November 7th, 2018. As of March 1st, 2019, I still had not received this furniture. The delivery date kept getting pushed back over and over again with a different explanation each time. Back in January, the GM Cody offered a $400 store credit for the inconvenience, which I used to purchase a dining room set,. The dining set was delivered 2 days after purchasing with only 3/4 chairs. We had to wait an additional 3 days for the 3rd chair. Which at the time, wasn't a huge deal but after everything we've dealt with from Ashley its just another inconvenience. Since January, the delivery date on the bedroom furniture has been pushed back 3 more times. Finally, it was set to be delivered on March 2nd. The week before, I called just to verify that it was still coming, only to be told that it had been moved to March 10th. Each and every time it had been moved I had to call and find out. I was never called to be informed of any changes. I called and spoke to Cody again and he invited me to stop by the store to perhaps pick out another set. I went that same day and couldn't find anything that I liked and for the money I was paying, I didn't want to settle. I asked for a refund from Mike Hill that same day and he convinced me to wait until the 10th because he could see they were about to get a large shipment of that particular set in. He then started saying that the reason is was taking so long was because they had to make sure there wasn't any cocaine or sex trafficked women in the shipping containers which I found extremely inappropriate and a weird excuse as to why it was taking so long for my furniture to come. This was all on Monday 2/25/19. He also promised that he would be keeping an eye on my account and would call with any changes or updates. On 3/1/19 I called again to check on my order only to be told that it had been moved YET AGAIN to 3/14/19. At this point, I asked to speak to a manager and demanded a refund and I wasn't being talked out of it this time. I spoke with Crystal who again tried to convince me to wait but at this point, I've already been waiting nearly 4 months so I just straight up wanted my refund. She told me the refund would take 24 hours on Ashley Furniture's end and then another 3-7 business days for my bank to release the funds. She also said she would email me a copy of the receipt from the refund. I never received the receipt. As of today, Tuesday 3/5/19 I still hadn't seen the transaction pending in my bank so I decided to give Ashley a call. Low and behold, Crystal NEVER processed the refund. Jackson processed my refund and emailed me a receipt. Upon inspection of the receipt I realized they did not include the $400 credit that was given in January. If this is the case then the store credit was for nothing and they've done nothing to fix the inconvenience at all. I would not have purchased the dining room set from them at that price if I would have known everything I know now. I would also like to add that this bedroom set is still being sold to people on their showroom floor as of Monday 2/25/19.
Prices are ridiculously expensive for the quality. Many options to choose from.
Very friendly and helpful people. Good clean store. Good furniture at a fair price.
Customer service was amazing and the products are of great value at a great price. Highly recommended.
Our sales person was Mary and she was awesome! She listened to what we were looking for, we found one and bought it. Mary has a great sense of humor!
Jo, our sales lady, was terrific. Shopping at Ashley Furniture was the best experience that we ever had. We will buy all of our furniture there from now on.
Sophia has helped me on two different occasions and I have been beyond pleased with both experiences. She wants what’s best for the customer and you will definitely feel that from her. I highly recommend this store as well as her for all your furniture needs!
I had bought 2 end tables in the store and loved them, so I ordered one on line the same one that the other 2 were. The one I ordered on line was made cheaper that the other 2. The knob on the drawer was diifferent.
Ask for Jackson. He was very helpful and patient while we were making descisions!
Excellent
I bought the perfect reclinet
Love my furniture!! There was a little mix up when we went to pick it up, but the guys at Ashley took care of it, even delivered my furniture for free!
I got the best service here while buying my couch. No pressure to buy. I actually came back because of the agent, and how friendly he was.
Do not buy! Drivers stank of marijuana and cut our sofa. Would not repair since our warranty only covers “customer” damages and it cannot be returned because not all of the damage was shown in their drivers single photograph. If you like being lied to and people taking your money for nothing then this is the store for you.
Ashley was good we were treated by Sophia she let us know if we needed help to ask for her after a day of shopping for furniture we went back to Ashley and bought the set they had from Sophia very nice lady.
Awful experience from start to finish. Will never make another purchase from Morris furniture. This is probably the first negative review I've ever made, sadly.
Great store with tons of options but the 'Black Friday' deals were not as good.
Jonice Wicks was so awesome! She helped me arrange the furniture so that I could see how it would look in my home. She was so understanding of my needs. I would buy from her any day! Thank you JO JO!!!!!
Like Allways good customer services
We purchased a sofa and love seat from Ashley. Wayne Winder, our salesperson, was extremely knowledgeable and helpful. When we told him our basic ideas, he took us right to two pieces that were perfect. I would highly recommend Wayne and Ashley.
People were friendly and not high pressure.
Wayne helped us find a great dining room set that fit our home.
By any chance dont get furniture in this place, unless its in cash. They are liars. They tell you it's no interest $0% in 90 days and they charge 13% + $40 + more taxes at the end. If you complain, be aware they threat with the police. And the worst part. The furnature its damage since day one we told them, 90 days have passed and went we told we want to returned they say they will keep the money we pay. So thieves and liars.
Wayne Winder is the man. He took great care of us.
Real good deal on the Brassville a powered sofa and love seat. William was a very good salesman...no rush.
The salesperson Wayne was very helpful. He introduced himself in the beginning but wasn't pushy and he didn't hound us. Once I was found what I was looking for, Wayne was very helpful in answering any questions and the purchasing process was a breeze. The only thing I would change is making sure the store has all of the furniture protection sprays in stock so that a secondary trip to the store is not needed.
Ask for Shanda, she made the entire experience wonderful!
Great service, prompt delivery, and courteous employees.
Excellent customer service I know where I will be shopping for any of my furniture needs and jack morrison got it all taken care of for us very knowledgeable and genuine stop by Ashely’s Florence location ask for Jack he’s the man!
Jonice Wicks is a great sale person. She listens to what your looking for and helps you find it. She is not pushy and a very kind... I will recommend her to my family and friends. Jonice I enjoyed working with you... Thank you Jonice!!!
A great one-stop shop for all of our furniture needs. Ali was our sales person and she was amazing in every way. We will definitely be returning!
Nice associates and very nice furniture.
Great staff! Great selection, and very fair prices!
Sales people at Ashley were friendly and were very helpful without being forceful.
Jonice Wicks showed us around the store she was incredibly nice and very helpful!
Clean store friendly staff. Did not pressure to buy. Good looking furniture
Today I visiting Ashley furniture and thanks to Sophia I bought a beautiful King size bed and night stands. Thank you Sophia for being such a great sales associate. She even had a night stand moved from one part of the store to beside the bed I was considering to see if it would work. Thank you Sophia!
We are thrilled with our recent purchase and couldn’t have asked for a better experience. We bought furniture from Ashley before and we were fortunate enough to work with Wayne on both occasions. Wayne is personable, knowledgeable, and helpful and we were able to get everything we wanted for an extremely reasonable price. He went the extra mile to make sure were completely satisfied, which is the reason why we are returning customers. I will continue to recommend Ashley to anyone in the market for new furniture.
I've been here a few times now and have had a wonderful experience with Mr. Wayne. I would recommend Wayne to walk you through any of your desired furniture needs. Nothing better I can say about the man. Thanks Wayne!
Love my sofa.
The sales lady was a huge pain in my butt. Followed me around, gave me wrong information on something I was looking for, and got a bad attitude when I pointed out her mistakes. I went with intentions of making a purchase, I left without buying a thing, because of her.
Jonice at the Florence Ashley Store in fantastic! Everyone at the store was great, including the manager. Jonice took the time to listen to what we wanted, she stayed within our price point and made great recommendations. We will definitely go back in the future.
Jonice at the Florence location was amazing. She is sweet, patient and mindful of your budget. We had a wonderful experience and will definitely buy more furniture in the future!
Ashley HomeStore not only price matched their online prices but they also matched Cincinnati Overstock. Everyone we worked with was great including our sales guy Bill, his manager Mike & the two delivery guys (sorry I didn't get their names but I should have) Items were delivered timely & the guys were awesome!
We just purchased furniture from Ashley. We have purchased several item previously. Our sales associate was Jonice Wicks who was extremely professional, pleasant, and really patient while we made up our minds😁. Jonice was a pleasure to work. Thank you!
Terrible quality furniture. Save yourself a headache and some money and shop elsewhere. Went there on 7/4 to shop for a recliner. Dealt with Shanda? May be spelling that wrong. She was pleasant to work with. We left the store feeling like we got a quality piece of furniture at a great price. That was a lie. Picked the chair up in person on 7/12. Had to sign a waiver to have them help me load it into my vehicle. See the chair come.out of the box and seem most of it and it looked great. Got homh and pulled it out of the back of the vehicle and notice fabic poking on the far side. The bottom wood support frame is snapped in two. So I call customer service and was placed on hold for 15 minutes. Got tired of waiting and hung up and called the actual Florence location. They said there's nothing they can do and I need to deal with customer service. So I call them back and again placed on hold for 5 minutes. She comes back saying Megan? Is issuing an exchange and will call with details shortly. So she calls me an hour later and tells me they normally don't do this and that I should have inspected the chair prior to leaving the store and that it's essentially my fault but they're helping me out. Thwy state that I will be able to exchange the chair. I ask for them to deliver once since I received a broken product. They said no but I can go to Florence and exchange it today for a brand new one. So I load the broken chair back up and drive back to Florence only to be told thats a lie. They don't stock furniture there. It only comes in by order. So by this point I'm pretty furious that I wasted an entire afternoon dealing with customer service, waiting on hold or a call back, taking the chair back to the store, only to be told that I can't receive what I was told. So I call customer service back and they say their sorry and will have one delivered. Delivery comes 7/19 and I immediately check the wood on bottom before they even get it up. Everything looked great. They get it set up and I sign saying everything is great. Then u sit in it and rock. It feels funny so I flip it to discover the metal frame as a bend in it on one side that's causing it to rock weird. This particular chair had an msrp of $1000. You would think that something that costs $1000 would be of somewhat decent quality. Wrong!! Long story short I will never buy of Ashley Furniture again. I am not even going to bother with calling customer service because I'm sure they'll say it's my fault again.
nice place!
Just ok
Jonice wicks made the process super clean, easy and quick. Even played with the kiddo while we looked. Will be back if we need anything else.
At Florence store, took our order and payment for Ashley tv stand. Two weeks later which happened to be two days before expected delivery, Daniel Ward called to inform us that piece no longer available. Poor communication, expected better.
Such sweet people! Wayne Winder helped us find the perfect couch for our budget and needs. The whole experience was simple and there wasn’t any pressure.
My husband and I went into the store just to browse. I’ve been wanting to do some redecorating. Not sure which room to start with. We have had the same furniture for ten years. Still in great shape as it is Aahley furniture, but wanted something different. Wayne Winder helped us to find the perfect living room suit and a new cocktail table and end tables. He went as far as moving the cocktail table to the couch and loveseat so we could visually see what the items look like together! What an awesome salesman!! Not at all pushy!! We have walked out of other stores for that simple fact!! Wayne was awesome! We have started with the living room and will most definitely be seeing Wayne again for the future purchases of an entertainment center, dining room set, bedroom set and mattress!! Just got to get the husband in gear to get some painting done first lol. Most definitely ask for Wayne!! He has s very knowable and is great to work with!! Very satisfied!!
Nice store. Very expensive!
They were extremely helpful and understanding I recommend this store all who are looking for new furniture, see Wayne as he is most helpful and knowledgeable
Furniture is falling apart after 2 years and very little use. Bedroom furniture finish is chipping off. Discovered legs of couch are actually styrofoam and the finish is peeling off. Leather buckles on end tables very cheap and peeling off. Would not honor warranty which we purchased on everything. Never buy from here! Beware!
I love my new sofa and the color is really nice!
Clean and friendly, with a great selection that fit my budget. Jonice wicks was a great help also!
High priced pushy service
Worked with Wayne who was great!
I have used Ashley home store many times and have never been disappointed. This purchase and delivery was excellent as always.
Having done some research on the item (W697-132) that I wanted, I went into this store knowing exactly what I wanted. I was pleasantly greeted by Jonice Wicks, who was able to show me the item and order the item for me. She offered me the typical add ons which I was not interested in but did so in a pleasant manner. She was able to do a price match for me, in which a local competitor, had over $300 difference. We did talk about assembly and delivery. I mentioned that I will pick up the item myself and assemble as needed. She mentioned that the piece is almost fully assembled and it should not be a problem. A few days later I picked up the piece got it home. Unfortunately, the downside to this transaction is the item came in many pieces and not "almost fully assembled" as anticipated. This was unexpected and I had to spend a few hours putting it together. Jonice was probably unaware of this, since most pieces in this product line are almost fully assembled, she probably did not know. The furniture store should have provided some sort of indicator for Jonice, such as "assembly time", for her to communicate to the customer better. With this said, for the most part, I was very happy with the transaction. On a side note, I suggest to save yourself some time do research to figure out what you want and lookup pricing before going to any furniture store. It makes the experience much more pleasant and you typically save time and money. In addition, I suggest seeking out Jonice Wicks for an even better experience.
My wife and recently purchased a sofa at Ashley Home Store Florence, KY. We had been searching for a week and in fact had visited Ashley earlier in the week. We had compiled a very specific criteria to meet our needs. As we entered the store a second time, we actually held little hope and frankly had become quite frustrated. As we again walked through the store, we were greeted by Sophia Edwards offering her assistance. We more or less shrugged Sophia off explaining we were just looking. This is when Sophia sprang into motion or should I say did not. Her experience had taught her just how to deal with shoppers with our tone. Easing into the situation, Sophia followed with-in hearing distance and learned a little more about our needs. Eventually, Sophia eased her way back into our frustration and skillfully satisfied all our expectations and more. During our search, we encountered several sales persons but none with the knowledge and personal touch like Sophia. Thanks Sophia...you deserve praise.
Ask for Joshua. He is patient and will help you with your vision selecting furniture.
Great experience shopping at this Ashley. We bought our previous sectional at another Ashley and it lasted a very long time and worked great and decided to come here again when it was time for a new one. Our sales associate Jonice Wicks did an amazing job showing us products and getting us what we wanted. She was warm and inviting and did a great job . Great financing and payment plans too. I would recommend the Florence Ashley and Ms. Wicks to anyone looking for furniture
not happy at all been waiting 6 weeks for a headboard for the 2000, plus mattress I bought, 2 times brought me a FULL size not queen. went to the store after the second time,,, talked to a manager,,, NO copensation for these problems
My fiancé and I just purchased couches and a full bedroom set from Wayne at the Florence Burlington Ky Store..Wayne was absolutely amazing! He’s very knowledgeable and not pushy at all! This important, we walked out of a couple stores before Ashley because sales reps were to aggressive.. Thanks so much Wayne. Enjoy your vacation
Wayne was super helpful in finding my new dresser as well as helping with financing !
Jonice was amazing! She was so helpful, informative, and hilarious! She helped us find exactly what we were looking for in a low pressure, quick & easy buying experience. I would highly recommend her!
Sophia Austin was a very awful and pushy salesman, very unpleasant experience, my experience wasn’t valued at all. I felt like I was just another customer who was there to help Sophia meet her sales quota.
Yes
Ryan Mcilvan was awesome! He helped us get exactly what we were looking for!
They have some nice furniture
We had a great experience shopping here thanks to our sales lady Jonice Wicks. She made shopping for our new couch and love seat a easy experience. We told her what we was looking for and that is exactly what she showed us . She was very helpful explaining everything about our purchase even the financing options. Thanks Jonice for a wonderful shopping experience.
Had a great experience with Ryan. We were looking for a pullout couch and he showed us the video screen that we could scroll through and knew which ones were in store and exactly where they were. He even promptly dealt with a small delivery issue. Highly recommend!
Bob Aker was very helpful in finding me a full size mattress. Really appreciated it
Very clean and organized establishment and helpful
Found exactly what we were looking for, on sale at a great price!
Jonice helped us with making sure we got the right items in the right colors that we wanted and made sure we understood everything with delivery and the protection plan. Helped us with how to use the protector and cleaners for our purchase. Super nice and very friendly.
Good service. Helpful delivery.
Walked around most of the store with no customer service at all.
Helpful sales people
I went in with an idea in mind for what I want. Wayne was great at knowing exactly what would work within my price range and was even helpful in saving me some more money. The service from both employees working there was amazing and I'm so excited to get my new couch!
Wayne and Sophia were very friendly and helpful. Will definitely come back again!
Over priced, furniture not made in USA. No Thanks
Found exactly what I wanted! Jonice Wicks was very helpful. She was straight to the point and helped us get the best deal. Next time I need any furniture this will be my first stop.
Thanks Dan and Mike y'all did good with my reclining sofa set! You are cool as hell and I hope that extended warranty isn't going to be used cause I plan to use that credit later when I need other furniture.
Thank you Mike and Dan for getting me the furniture for my new home! I am just relocating here from Arizona and needed alot of pieces to finish this house and you guy's did a great job! Thank you, Thank you, Thank you!
Loved it so much we bought a couch we didn't have plans on buying that day!!
Fifty percent off this weekend
Friendly and helpful staff; the delivery group has always been very courteous when they have delivered to my home.
When you arrive at Ashley in Florence, Ky ask for Jonice Wicks. Just bought a complete set of furniture for family room and she was patient, helpful and knowledgeable!! I plan to completely furnish two more rooms in my home and I will certainly shop at Ashley and enlist the professionalism of Jonice!! Thanks again Jonice!!
I really wish I could just return the furniture I purchased. This was my first ever major furniture purchase, a leather sectional and 7 piece dining set, and it has been a disaster. Please don’t purchase from this company. I spent over $6,000 and also bought the extra warranty which ended up being a joke as well. Save yourself the headache and shop somewhere else. If I could rate in negative stars, I would.
Friendly and professional from showroom to delivery
Jonice was a pleasure to work with. She assured me that the attendant who originally helped me pick out my furniture would receive credit for my purchase. She was personable, positive, and truly helpful in guiding my purchase for a mattress as well.
Sales help super helpful. As good a price as any other bed store. Don't be afraid to bargain with them on price. Worst they can say is no.
Always pleased here
Ask For Ryan at Ashley’s! Super friendly and easy to work with. Got us a great deal and we were in and out no problem. Great experience! We’ll be back.
HORRIBLE experience!!! "0" customer care. Rude people beyond believe. They should be ashamed to sell anything!! We purchased a bed for m son on early December, the lady that "helped" us said it will be here by the 22nd. The date came, and nobody told us that delivery will be delayed. After I called them they told me it will be ready January 6th. When my husband and I put the bed together we realize that we are missing an essential part, the bunky board. Which in their website states clearly that is included when you purchase the bed. I called costumer service and they direct me to the manager, who now tells me that I have to pay extra because I didn't pay for that place. How can I someone sell a bed and don't include the part to put the mattress on top?? I cant understand who will do that... Bottom line, this furniture place will never get any more money rom us. They are rude and disrespectful.
Just looking today. Glad that we wet not pressured by Sales Reps.
Great place to shop with plenty of selection for all your furniture needs. Mike was very helpful and helping make the decisions to fit my needs. Would definitely recommend this store for your furniture needs.
Ryan was great! Did a awesome job helping my husband and I without pressuring us. I definitely recommend Ryan at Ashley.
I had a great experience at Ashley. Jonice was a great sales rep. Very professional and took great care of us!
A fantastic place to shop. Fast friendly service from everyone.
I am so grateful to have met Jonice, one of the salespeople, immediately upon entering the store. This was my first attempt at a "big" furniture purchase and Jonice's guidance put me at ease. She never rushed me or made me feel like I "had" to purchase something and she allowed me to think through all my options with patience and understanding of my indecision! Overall this was a relaxed, easy shopping experience, especially thanks to the good service.
Thank you, Jonice Wicks, for helping me find the perfect bar stools! You were great!
Had a great experience at the Ashley Homestore in Florence, KY. Our Product Specialist was Ryan Mcilvain. He was extremely helpful and gave us some things to think about when deciding on our TV stand. He was very knowledgeable.
Wide selection. A bit higher prices.
Could not complete the sale.
Great Experience! I was helped by Jonice Wicks and could not have asked for better. She was able to show me all the pieces I was curious about and was very knowledgeable about price and availability. When I settled on a set she walked me through the financing process and got me set up with the best plan. I would recommend anyone shopping to ask for Jonice!
Abby was awsome, give her a raise!!
Abby is amazing!! Go see her she is a great help! Hope you get the big Buck this year. Thank you we love our furniture. See you next time. Rob and Heidi
Shanda was extremely helpful without being pushy at all. Excellent service. She helped us find a couch and love seat and complete the purchase within 25 minutes.
Jonice Wicks was by far one of the best people we have ever worked with while buying furniture. She was friendly, informative, and professional. We will definitely be back because of Jonice.
Fantastic costumer service, I went in expecting to just look but I was surprised about how well the associates took care of me, Jesse and jonice were great and I can wait to go back when I need something else for my home!
My sister had purchased a mattress from Ashley furniture in Florence, Ky in August 2017. They kept pushing to her and her husband the "90 days same as cash" promotion, because they were going to pay with cash that day. The saleswoman kept pressing them for the 90 days same as cash, repeatedly. So unfortunately, instead of paying for the mattress that day they fell for the bait and switch tactic and thought to themselves that they would just pay it off once they received the mattress. When they were signing the papers, they kept asking the saleswoman that if they paid it off early, if they would be charged a payoff fee and she repeatedly the saleswoman told them that they WOULD NOT be charged any fees to pay it off before the 90 days was over, thus making it appear to be a true ‘90 days same as cash”. When they finally got the mattresses at their house they went to pay off the balance and the Ashley representative told them that they could only make a payment of $400 towards the balance or otherwise it could affect their credit and be an issue. I have never heard of this before in my life and I worked in financial industry for several years. So, fast forward to October 24th and they went to pay off the remaining balance because the 90 days are coming to an end on October 30th and then a different Ashley furniture representative from the store informed them that there is a 12% early payoff fee to pay it off early. Ashley furniture then proceeded to tell them that they signed a paper that stated they would be charged a 12% fee to pay it off during the 90 days. This was a complete 180 degree turn from what the saleswoman kept repeatedly claiming and hounded them about. Now they did sign the paper, but that is predatory and false information that the saleswoman kept pushing. So, the saleswoman and Ashley furniture lied about the “90 days same as cash”. As of 10/25/17 they have paid a total of $1191.91 towards a $3000 purchase that they thought was ‘90 days same as cash” but now Ashley furniture is telling them as of today, they owe $2500. If they go past the 90 days, its 24% interest rate. Just by doing basic math that would make a $3000 mattress equal a $9000 mattress by the end of the payment schedule that they provided to them afterwards. After they stated the interest rate my sister checked her credit report and it stated that they had financed a $9000 mattress not the original $3000 mattress that was supposed to be “90 days same as cash”. I told her to return the mattress and get her money back because of the out and out lies that the saleswoman, representatives, and Ashley furniture did to her and her family. She called them and spoke with the same saleswoman who sold them the mattress and she said “We don’t repossess mattresses so you should just stop paying and it will go to collections”. What a joke of a company that would instruct people to not pay and damage their credit while still in the meantime trying to rip them off to the tune of 24% interest or a 12% early payoff fee instead of the “90 days same as cash”. It’s pretty sad what this country has come to when you can’t even buy a mattress without getting hounded to finance something which was presented as a great promotion but turned out to be a nightmare of lies and rip offs. I will never personally buy anything from Ashley furniture or Morris home furnishings or recommend to anyone because of their predatory practices and you shouldn’t either.
I was very pleased with my shopping experience!! Jonice was very helpful with all our needs, was extremely friendly, down to earth and a very pleasant person to talk to and do business with! She answered all questions and did all research quickly to get us the best deals possible! I will be returning to Ashley for any other furniture needs and will be doing business with her! I really can't say enough wonderful things about this lady and how great she worked to make sure I was happy and got exactly what I wanted :)
My Sister had purchased a mattress from Ashley furniture in Florence Ky on Aug 02 2017. . They kept pushing the "90 days same as cash", because they were going to pay with cash. So in the room when they decided to sign the papers and do the same as cash deal they had multiple times asked if we paid it off early if we would be charged a pay off fee and she repeatedly told them that they would not be charged any fees to pay it off before the 90 days was over. they had a screaming newborn and an 8 year old that wanted to go, because they had been there over 2 hours. well Its October 24th and they went to pay it off because the 90 days are up on October 30th. and they tell them that there is a 12% fee to pay it off early. then proceeds to tell them that they signed a paper that stats that they would be charged a 12%fee to pay it off during the 90 days. Which indeed they did sign the paper, but like I said they had a screaming newborn and they signed ready to get out of there. They also told them from the beginning that they could pay whatever they wanted whenever they wanted. So when they called Aug. 22 2017 they were going to pay 1000.00 towards the balance and they told them that they could only pay 447.76 because of reporting purposes that they had to at least make one payment that was agreed upon, which was 344.14 so they allowed them to pay 100 more than the payment agreed upon which I thought was very sketchy since they told me that they could pay it off early. So she lied about that when they asked her when they were sighing papers if they could pay whatever they wanted when they wanted because the whole thing was very sketchy from the beginning for her husband and he did not want to do this. So as of 10/24/17 they have paid a total of 1191.91 towards a 3000.00 purchase that they thought was 90 days same as cash but they are telling them as of today they owe 2500.00. If they go past the 90 days its 24% interest rate so by the end of it if they would pay what is scheduled out they would pay 9000 for a 3000 dollar mattress. They also said they sent this to her credit report that she financed 9000 and not 3000 on a personal loan which I thought was very sketchy. They also never gave her any paper copied of what she signed. Only did they fax her a copy of what she signed stating that she owes them a 12% fee when she decided to pay off early. So she has no idea what loan number she has or If she can read over anything.. If she wanted to return this mattress she has no idea how to. They gave her No paper work again which I think is very sketchy. she just wants to pay what was promised which was the 3000.00 that she wanted to pay with cash on that day that she purchased the mattress on, but since they were scammed to do the 90 days same as cash that she was mislead to do. she just wants to pay the 3000.00 not the 12 % fee that they conned them into.why should she pay the 12% fee when she was promised 90 days same as cash and that they could pay it off with no fee. They lied and she just wants to pay the remaining balance of 1808.10. Not to mention my own personal experience where I was sold a leather couch, which I was told was real leather, the couch didn't even last a year. I purchased an extended warranty that I was told covered the couch completely. False they refused to cover any damage or offer any time of refund as they stated that the couch after looking at it had ware damage. The leather peaked right off of the cushions. I was later told I hadn't purchased leather but a durablend which it was common in these couches!! Be very cautious purchasing anything from the Florence ky location store!
We decided to purchase a mattress there. We were approved for 3,000.00 so wanted to do the 90 days same as cash!! Before we signed we kept asking her so if we pay it off we won’t be charged anything else and she repeatedly told us no! When she was throwing papers at us we had a screaming newborn and a 8 year old that was ready to go and we signed a paper that said if you pay it off early you will get charged a 12% fee. If I would have known this I would have purchased the bed with cash, but she pushed us to do the same as cash. It’s not same as cash .. very misleading I will never purchase from them ever again! Then when we called she was super nasty with us. She did mislead us because we asked multiple times if we paid it off early if we would get charged and she assured us that we wouldn’t! That is a bold face lie if you charge us a 12% fee for paying it off early! Never go there !!
Jonice is an excellent product specialist. From the moment I walked through the door, she was helpful, yet gave me space to shop. She answered all of my questions and helped me to meet my needs. It made this experience of shopping so much better! Thanks
Jonice was very helpful and friendly!
Shanda Williams was amazing! Made it all happen for us!
If not the worst experience I've had with customer service, close to it. I had to make 4 calls today regarding a delivery, every time I called I was lied to by the customer service representative. I still don't have my furniture, as I was told by the 4th representative that the delivery was cancelled an hour after the 3rd representative promised me it was on its way and should be there shortly. I asked to speak to a supervisor and was told they could just forward my information on and a manager would get back with me within 48 hours. For the kind of money I'm spending, I expect more than the run around I got today. Won't be shopping there again soon.
Mike was so awesome and worked with us to get is exactly what we wanted to the right price. Rob on the Morris side was equally as accommodating! Will not ship anywhere else! Great customer service
Terrible customer service. On our 6th service call for the same issues and no one will ever answer the phones for assistance
I love this store Jack is the best. Im going to be buying the demarlo bedroom set from them!! If your looking for great prices, great customer service and great quality go to Ashley Homestore in Florence, K.Y. and ask for Jack Morrison!! He wont disappoint!!
Great a very good salesman
Mike and Dan were great managers and great service here .
Good quality furniture very happy with my new living room suite
If I could give negative stars I most definitely would. We waited nearly five weeks for our couch to be delivered only to call the week of and find out the delivery would be a week late, but that if we wanted to drive an hour from our house it was at a store there. Dropped everything and drove an hour to pick up a truck and then an hour and a half to the other store only to be told it was at a store in a town with a similar name another 45 minutes away. At that point we'd gone that far so we drove to the OTHER store and were told it wasn't at the store, it was at a warehouse ten minutes. So we drove to the warehouse and spent thirty minutes getting the sectional taken "out of transit" so we could pick it up only to unwrap it and find it was damaged. They brought us two more of the same sectional they had there, ALL DAMAGED. Needless to say, we spent an entire day on a wild goose chase only to get a refund because the quality of our expensive sectional was terrible and the customer service even worse. DO NOT SHOP HERE.
I haven't bought anything from these people in years but they do have a great selections
Mike Demoss and the whole crew were very helpful, even carried different tables over to the furniture to see what matched for us. Great buying experience!
Everyone is so nice
Awesome service! Very helpful. Showed us many options that fit right into our budget! Fastest furniture shopping trip my husband and I have ever made.... Thanks to Mike & Jack for great service at Ashley furniture! You both rock....
We had the best experience at Ashley Furniture today. We came in for a bedroom set and Sophia Austin made it happen. She was extremely polite, knowledgeable, and best of all, she made us smile! Thank you, Sophia!
Janice Wicks fantastic job on finding me a living set. I recommend her
Jonice was the most knowlegable and helpful employee in the store. I couldn't help but give her my business. Thank you so much!!
Mike did a great job with helping me buy a kitchen table and chairs. Very good price and he helped me match the colors for me. Great service!
Jonice was fantastic!! Super knowledgeable and helpful, stop on by :)
Shanda Williams found just what I wanted and was great
Shanda was awesome and a great help.
Mike DeMoss was great help with deciding between leather couches very knowledgeable knew product . very happy with his service .
Great customer service !! Ask for Mike Demoss !!
Mike was excellent! Very helpful and helped me find the best fit for me.
Mike was awesome! Extremely helpful!
Mike was very helpful when purchasing our dining room table and chairs.
Sophia was very helpful, she made sure we got everything that we wanted in the budget that we had set. She even remembered us from when we came in just to look two weeks before. She was also great with my kids! This was my first time buying with Ashley furniture and I will return for future purchases.
Jonice Wicks was very nice and friendly
Jonice was very helpful and pleasant.
Much anticipated day of delivery turned into disappointment when a few pieces of furniture were later found to be damaged or quality of work unacceptable. We contacted our point of sale Jesse to report our concerns and seek assistance to rectify the wrongs. Jesse was quick to recognize our concerns and began actions to coordinate the re-delivery of furniture. Jesse demonstrated the qualities that consumers expect to receive but rarely recognize. Hats off to Jesse for the exceptional service and thank you for turning a negative experience into a positive.
Sophia was a delight!
Wayne Winder was excellent! He answered all of our questions and was a huge help picking the perfect couch. We have had terrible luck at other furniture stores. But Wayne at Ashley is the best! Honest and so knowledgeable!! Thank you Wayne!
Our product specialist, Sophia Austin was very knowledgeable of your product and extremely friendly to work with, made me feel right at home!
Very pleased with Mr. Wayne Winder, called him to help me figure out how to waive shipping online. He found me a better deal from the store no shipping we can pick up at store. He just knows how to take care of customers. Great job!
Mike was awesome!!!
DO NOT BUY FROM!!! WORST EXPERIENCE OF MY LIFE!!! I purchased furniture at the beginning of February to be delivered to my home on February 16th. When the delivery team arrived they dropped off my sofa but dropped my love seat and broke it. I was originally told that it would take 3-6 weeks for a new one. After calling the store and being transferred multiple times while on the phone they said they could bring me one in a week. On Sunday February 19th when vacuuming the living room I noticed a big bulge on the right hand side of the sofa (well that's because the arm was broke on the sofa_ and hadn't even been sat on yet). I called the customer service rep back to have them exchange the sofa out. They informed me that they were unable to exchange it until they delivered my love seat which was then scheduled for February 23rd. When I spoke with her I stressed that I did not want to wait a week for my sofa to be exchanged and was pretty much told oh well. On February 23rd I received a call for pickup confirmation. I called the customer service team and they informed me that the sofa was scheduled to be picked up but no replacement order was submitted and it would take at least another week to get my furniture (really). . . at this point I am furious with Ashley Furniture!!! but still willing to stick it out. The pick up team arrived at my home just after 11:30am. Took the sofa out of my living room, carried it outside, then demanded that my husband come outside and wide off the furniture (it had drool spots on it from my one year old son_ I had previously notified the customer service team that I had small children in my home when she stated that it would take a week to pick it up). My husband had to take my one year old outside and clean the couch only for one of the gentleman to tell him "that's not good enough_ it needed to dry before they could take it" and they told him that they were taking it back into my home (without permission to enter I might add). I was livid at this point and about to tears!!! I called the delivery number and spoke with the manager (who hung up on me twice!!) who stated that they could not come to pick up the furniture until I produced pictures of the furniture. Which I did_ unhappy about it but the couch is in the same condition it was when it was delivered to me. After receiving the pictures the manager called me back and sent the delivery team back out around 5pm to pick up the furniture. One of the guys dropped the couch in my front yard getting mud all over it (guess those drool spots were wiped off for no reason). Ashley has their furniture back however I'm still unable to get a hold of any one for my refund. Customer service informed me that the Florence KY store is privately owned so they can't issue refunds but when you call the store they tell you to call customer service. Wish me luck!!! and please don't buy from them!!! No one wants broken furniture.
Jack and Mike where very helpful and a delight to work with
Jack and mike were wonderful, great experience purchasing from them!
Jonice was extremely helpful and friendly! We didn't end up buying from Ashley, but appreciated the excellent service we received while we were browsing.
Excellent experience. Mike the salesman worked with us on a great deal. Do yourself a favor and ask for him if you don't want to feel pressured. Overly excited.
Jonice was very helpful and friendly. She was there for us when we had questions but let us look on our own, which we love! Thank you Jonice for the help with the purchase of our recliner.
Mike and Jesse were amazing working with us!!! ❤️️❤️️💕
Gen sales manager was upset that we found cheaper prices at overstock. So once we applied and were approved for their store card he then tells me he will no longer honor the 36 months same as cash. Typical sales Manager, was taking down to the girl helping us and making snide comments about the deals we found and probably making her feel about 2 feet tall. Thanks for letting us take a hit on our credit then pulling a bait and switch. I asked for his boss' number and he gave me an email after I dragged it out of him. Update: Sales rep called us back to the store, manager got the approval to honor the 36 months. I'm happier than I was when I wrote this but only because Sophia was so nice the entire time.
Mike did a great job he help me get a bed it was great
Had a wonderful experience shopping at this location. Dan Ward, the general manager was very helpful and took the time to assist us in what we were looking for and was very insightful on the products at the store.
Kathy Kraus is an amazing person when you are unsure but ready to buy...we were so happy with all our final purchases...
Kathy and Jesse were wonderful to work with. They made sure we got exactly what we wanted and without pushing us into a sale. We will definitely be back for our next purchase
Sophia and Dan were both very helpful and patient while my wife and I were shopping. They were never pushy and made sure we got the best deal possible.
Sophia and Dan were so helpful. Not only did they make sure we got the lowest price possible, but they made sure everything was in stock.
I would like to give a special thanks to one of your greatest employees "jonice wicks". Her customer service/sales skills are outstanding! and with the assistance from her I can see me making Ashley my new go to for furniture and home décor.
Wayne Winder has made my experience with Ashley fun and stress free!! I have purchased 3 rooms of furniture and still have 3 more rooms to fill. I will do so at Ashley only just so I can have Wayne Winder as my salesman!! Thank you Wayne for all your assistance!! I will see you again soon!!
Jonice Wicks was a great help today walking us around the store showing us great deals and looking up any price we asked for!
Had a great time with Dan and Mike. They assisted us with finding the correct size sectional for our home. We will be coming back again when we need to complete our next room
Sophia A. was awesome at helping us find the perfect entertainment center for our home! We will definitely look at Ashley furniture first for future purchases.
Awesome. Jonice was pleasant and was great showing us all of our options to buy a desk. Price and selection was great.
Had a great experience at this store. Came in, not really sure what we wanted and we found a great sectional and kitchen table. Jesse was excellent!! He was so personable and helped us with financing!! Would recommend this store to everyone!!!
Jesse was awesome. He was not pushy at all he listened and found us the right furniture. He was the best salesperson we have had and we will be back to see him!
Jesse helped us out greatly. I love my new furniture thanks so much jesse!!!!!!
Jesse was simply amazing. Very knowledgeable about the product and created an fun exciting furniture purchase. Go see him !!!
Jesse was very helpful with helping us find the chest of drawers that we needed and locating the best deal.
I was in the store to browse. The salesperson was Sophia and wes awesome. Not a hardsell but understood i was just looking. I will definitely go back to her to purchase
I purchased a Sofa and Loveseat set today. Jesse Lancaster was extremely kind and helpful!!! I had so many questions and decided to call he was extremely patient!! I'm so excited! Thank you Jesse!!!
Jonice was extremely helpful you should definitely request her for all decorating needs
Very friendly!! Was wonderful help, and informative but not pushy!
Yesterday I bought a new bedroom set from Ashley Furniture and had the store associate Wayne Winder help me. He took his time with me and put no pressure on me as I took my time to inspect the furniture and make a few calls before making the purchase. He made sure I was able to get the best price by price matching the set and it saved me over $1000 dollars. Very satisfied with my experience.
It was a pleasurable shopping experience without pressure. Helpful and knowledgeable staff. Really enjoyed working with Kathy Kraus.
Sophia Austin is great
I have to start off by saying that I have been a customer for awhile. I bought a beautiful table and now I am buying my couch and chair. Bill Is the best guy I have been in and out for a few weeks trying to find the right set. He was so great will be back over and over again.
Jesse Lancaster was awesome and helped us out a lot!!!!!
I came in the store before Christmas to look at a loveseat and TV console. Wayne Winder was excellent showing me everything I was interested in and giving me the information for later. I came back in the store January 2nd, and Wayne helped me with my final purchase. Great customer service. Thank you! Teresa
Great experience! Our sales person Jonice Wicks is the best!!
I went to ashley homestore recently and i felt like i was at home. My sales person jesse lancaster did not pressure me or push me i had a great experience i would easily give him 5 star service
Let me first start by saying that if I could give a lower rating then 1 star I would. Our experience has been awful with this Ashley Furniture location. We were lied to by our sales person, whose name I will not include in this post. She originally sold two items which were set to be delivered at the same time. The delivery day came and only one item arrived. After several calls to the location we were told that the missing item does not qualify for delivery and that we would need to pick it up at the store. Long story short we were unknowingly sold the floor model which is why it could not be delivered. Our sales person finally returned our calls only to say that we wrong and that she mentioned that we were purchasing a floor model at the time of the deal. Mind you, we have no way of moving this large item and would never make that deal. She tried to offer a discount to us for the mix up, which looking back now was probably because floor models sell for less then the new items do. We have been trying to get a manager to help us with this process and today after 6 months, we will be receiving a refund from Ashley. If you have an option to shop somewhere else, i would recommend doing so.
My husband and I were recently looking for a new couch, and Ashley Furniture was the last stop after a long day of searching. Mike, the assistant manager, greeted us right away and walked with us from couch to couch to couch until we found the perfect one. He was so wonderful and arranged for a delivery within four days of our purchase. We will definitely come back when we're looking for more furniture!
My wife and I Experience with Sophia Austin was straight forward with getting the best of the best that Ashley's has to offer. Sophia is amazing, fun, interject, and is great to get the best price of the furniture you want. Thank you Sophia, you made this experience here at Ashley's entertaining.
Sophia Austin was very help at picking out our furniture. She led my husband and I around talked to us and let us get comfortable as we know what we liked. She was very knowledgeable the product as well. Then she told us about all the promotion s Ashley had toone. I will back to see her.
i was helped by Jack Morrison with my sectional, i love it so much! Jack was fantastic and helped me so much figure out exactly what i wanted to do! Great experience
Had agreat experience in the store. Be sure to check out the great values in the back of store
We visited the store and we were greeted by Sophia Austin. She assisted us while we searched for a new bed. She showed us exactly what we were looking for, but let us look around without feeling pressured. It makes shopping at Ashley very enjoyable when you have folks like Sophia assisting you.
Sophia Austin has been my furniture advisor for a year now. She is knowledgeable and attentive. I love Ashley and especially because of Sophia and her excellent service.
Jesse was an awesome sales person. He was great to work with! Go see him!!!!
Had a wonderful experience at the Florence store with jesse. He was very knowledgeable and very easy to work with. Go ask for Jesse!
Mike and Jesse are very good at what they do, and they took great care of us. Highly recommended!
Sophia Austin is an amazing associate. She is really friendly and helpful, and always has a smile on her face. I highly recommend her to anyone looking for a purchase. She will definetly continue to get my service in the future.
Finally got chance to see Ashely furniture and left out very happy. Bill Aker was great sales person and help me decided on my new bedroom set. I could not be the price and quality I choose!! I definitely will be back to purchase my living set!!
Couldn't of found a better salesman then Bill Acker he went as far as measuring furniture for and moving coffe tables so I could see what it would look like you don't get that any where else
I visited this store several times. Sometimes I was acknowledged and greeted and others not. The day I made my couches purchase I was greeted and served by Bill Aker. Overall good experience!
Great customer service. Willing to price match outside of the traditional areas.
I purchased a great couch from Billy Aker and I had a great experience! He was friendly and knowledgeable and I will tell my friends to ask for him!!
Mike was very friendly and good.
Sophia was wonderful helping us find the right piece for our living room remodel. Highly recommend her expertise.
I visited the Florence location and was greeted by Kathy Kraus. I was shopping alone and did not know where or how to begin finding my way around the store. Kathy made me feel right at home, asked me a few questions about the room I was working on. She was very knowledgeable without being pushy. I purchased items she suggested and my room looks great. A A+ shopping experience. Thanks Kathy and Ashley Furniture!!!!!
Jonice is phenomenal! Very knowledgeable, friendly and thorough but not pushy at all! Definitely recommend!
Awesome staff and great deal on my living room furniture
Jonice is AWESOME!!! Knowledgeable & SOO nice! Very warm & patient with our decision making on purchasing new furniture. 5 stars!!!
Jesse did a great job helping us find our first couch!
Jonice Wicks was very friendly and helpful while helping me pick out a new couch for my apartment!
Jesse was a great sales person. Took care of us greatly!!! Ask for him he was terrific
Beware the sales tactics! I went in and ordered living room furniture (a couch, loveseat, and recliner) and when I asked when it could be delivered, he (Jesse Lancaster) said "No later than Wedesday". Five days seemed reasonable for delivery so I went ahead paid for the furniture. Fast forward to Wednesday and no call, so I call Ashley and sit on hold for AN HOUR only to finally find out that when he said Wednesday, he meant SIX Wednesdays more than next week. I cancelled my order and will go elsewhere that doesn't lie to their customers.
My wife, Kerri and I just moved here from Washington state. We had sold all our furniture back there so we are/ was in the market to furnish our new home. We had heard about Ashley Furniture. And decided to visit. We met with Sophia Austin. Our experience with her was beyond expectations. She is a very warm and genuine person. Not afraid to share a chuckle, and listen to the needs of the customer. She worked with us to find just the style my wife pictured in her mind. She spent considerable time making sure our choices matched. Because we had relocated, our financing needs proved to be challanging. Sophia stayed right with us until we had our furniture. Sophia is an outstanding sales rep. She has a personality that makes you smile. She is a true asset to the store, well deserving of any raises and or bonuses the store has. On the plus side Ashley Furniture has gained a long term customer. Be sure we will be back and we will be looking for our new friend Sophia Austin!
Caleb was a great help! We LOVE our new living room suite!
Jonice was absolutely wonderful! She was very patient and upbeat! Thank you so much for all your help!! Happy Holidays!!
Mike , Was knowledgeable In helping us chose furniture , showed us lots of different things , kind great customer service . Would recommend others to come see Mike DeMoss and Ashley Furniture in Florence KY
Mike DeMoss and Casey Backer were super helpful. Made the process quick and easy with no issues. Highly recommend you ask for them when walking through the door.
Mike was super helpful! Simple and quick. Found everything we needed at a great price.
Jesse is one of the nicest sales people I've ever met
I couldn't have had a better experience! Thanks to Jesse Lancaster for great service!
Jesse Lancaster was the best salesman ever! He was knowledgeable about the products and helped to create a beautiful living room for me and my family! Loved him!!!! Go ask for Jesse!
Jesse Lancaster is an amazing person! I recommend him to everyone. He knows how to take care of his customers for sure!
I went into purchase a sofa. Casey was extremely helpful. I received excellent service. I will definitely buy from her again in the future.
Jesse was awesome. He really took the time to help us and figure out our style and what we liked, all while keeping us within our budget.
Originally, both my husband and I had given 5 star reviews. Fast forward a month later, after waiting substantially longer than the estimated delivery of our sofa- the wrong couch showed up. Now, we have to completely re-order and start over...such crap. Update! 1 week later we receive a call saying our re-order is in. My husband tries to confirm on the phone that it is the correct couch. They definitively confirm. Saturday, we stay home for delivery, and it is the exact same wrong couch from the 1st delivery! Not like they re-ordered the wrong couch again, more like they brought us the exact same unwrapped couch they tried to deliver the first time. Turns out the don't even make the couch in the configuration that was sold to my husband and I, and that we paid extra for. We have officially asked for a refund and took our business elsewhere.
Ordered a couch. Took 2+ weeks to arrive, was the wrong couch. Opted for a redelivery of the correct couch. Confirmed with the delivery people that the right couch was to be delivered. One week later the same, wrong, couch was delivered. Turns out they don't make the couch that with the options we ordered. Cancelled the order. 5+ weeks later and now we have to shop for a new couch. Won't be back.
The lady that helped us pick out our living room suet was very friendly.and helpful.was not over barring .it was a very good experiences.and we love it thank you.
Jesse Lancaster took such great care of my husband and I!! We got EVERYTHING we wanted and under the price range we expected !! Make sure to ask for him, he'll make your experience here unforgettable!
Bought a dresser today and was very pleased with the fast service! Jonice was so sweet and helpful!
Wayne Winder helped me pick out a chair. The first day, he spent over an hour and I sat in almost every chair in the store. I had it narrowed down to 3 and a week later took my daughter to help me decide. I am elderly and Wayne was so patient with me. He certainly earned his sale. He was very helpful in describing the product and how it would wear and be comfortable for me. This is a chair I will spend most of my time in so it needed to be comfortable and wear well. I wound up with an oversized leather power recliner that I love. He so nice and I guarantee that when I get ready to buy more furniture, he is the one I trust and will go to every time.
Great experience at this location. Big beautiful store and Jonice was so pleasant to work with. Great customer service. Will definitely visit this location again.
I would like to mention our amazing experience at Ashley Furniture in Florence, Ky. Jack Morrison was an amazing sales associate. He helped us find exactly what we were looking for without being pushy. I appreciate a sales person that is not pushy and listens to your needs. Jack did exactly that! Also we would like to thank the manager, Jesse, for appreciating our military service and to thank him for his service to our country as well. Thanks, Jaime Beesley
Friendly staff and got financing options. We left with the perfect couch!
Wayne was great! Thank you so much for helping me purchase a new dining set!
Sophia was a pleasure to work with and we were able to get great deal on a leather sofa set.
Sophia Austin was a great help she showed me exactly what I was looking for. She was very happy and personable. Keep her she's a blast.
Great
The sales man that helped me was named Jack Morrison, he was very helpful in showing and telling me what would work great with my interior, he was beyond helpful. He made my experience super easy and wonderful. I truly thank him for helping me.
The first night we went shopping we had great help from Mike and found two pieces we loved but were unsure. After a night of considering went back the next day and had outstanding service from Sofia and Bobby and purchased a brand new couch and recliner. Thank you Ashley Furniture for making our buying process so easy and pleasant!
Sophia Austin made my purchase experience exceptional. She was personable, knowledgeable and professional. Will certainly be back to buy more from Sophia. Great staff all around.
Jessie made it easy for us to pick out our furniture, we were in and out quick. We never had a better experience any where else. Jessie was very polite and nice. Thanks Jessie we will be back to see you
Jesse L has been amazing. We have changed our minds through our moving process and he has been so helpful. I can't wait to get our furniture. I'm so glad we had amazing help making our house a home!!!
We had a great experience buying furniture at Ashley. Sophia helped us and made the process fun and easy. She did a great job working with us. Delivery and set up was fast and our new bed is gorgeous!
I had an excellent experience this weekend at Ashley, my sales associate Jack was an amazing help looking for our new table and I'm very pleased with it.
I have yet to receive my purchases (scheduled for delivery on Saturday) but working with Quinton and Jesse at the Florence, KY location was a pleasure! They were both very patient with me as I worked to make up my mind on a new couch/love seat set. Additionally, they were both very knowledgeable about the Ashley products and were helpful in assisting me to find the best set for my lifestyle. Thanks guys!
I had a great experience working with Jesse. He listened to my needs and made my purchase very easy!
Jesse was incredibly knowledgeable and helpful during our sofa buying experience! Excellent service!
Great experience and purchase! Wayne was a wonderful salesman and very helpful in getting me the sectional I wanted. He did extra research to ensure it came with the extra pieces to extend the length I was looking for. Thanks again Wayne!
Quinton Day was awesome! He helped me pick out furniture for my new house and made the process very easy. I'm really happy with the purchases I made.
I had a great experience at Ashley! Jesse was fantastic!! He was very helpful & patient while we walked all over the store in search of the right combinations of items. He was very knowledgeable & great to work with - I would recommend asking for him!
Great experience! Very friendly great value thank you Sophia Austin
We had the best experience in your store and Sophia Austin was the greatest sales person. She needs to be recognized for her professional manner and wonderful attitude. She deserves a raise!!!
Jesse Landcaster has always been great to us when we come in there! Other sales people literally do not compare to him. He's never pushy and is never worried about the dollar amount he's going to make- he's more concerned with the experience he provides his customers. We will always work with Jesse when there!
Quentin Day was an excellent sales man!
I came in to browse your selection, and your sales associate Quinton was incredibly helpful and informative! He answered all the questions I had. I will definitely be buying from Ashley Furniture! :o)
Came in and seen Quinton awhile ago, I was impressed with his knowledge of the products and his salesmanship. I won't be buying from anyone else anytime soon.
Quinton was so helpful to me and my gay lovers needs. I appreciate his effort in trying to match all our decor. You need to give this guy a raise. He knows everything about furniture!
I was helped by Jesse and Sophia. Great job!
I bought my first couch from Mike. He was great and everything went smooth!
Jesse Lancaster was very helpful , excellent customer service.I will shop at Ashley again .If you go to the Florence store asked for Jesse you won't be disappointed.
Wayne Winder did an amazing job. He provided great customer service. He gave us the information we needed. We ended up finding our sectional we wanted. Super friendly and engaging but also not pushy.
I had a wonderful shopping experience at Ashley Florence. Jonice helped me with the purchase of the bedroom set of my dreams! She even matched the sale price of a competitor. I can't wait for my things to be delivered!!
Our sales associate (Wayne Winder) was simply amazing. He was extremely knowledgable about his product and beyond helpful in helping us find the right furniture to fit our needs. We were even more impressed that he didn't come across pushy or insisting that "we just had to have this" instead he gave us the knowledge for us to make our own decision. When you have a good product and a company that stands behind thier product you shouldn't have to be in the customers face like we experienced from other stores. He is the type of salesperson that should be commended on a job well done, for being "real" with the customer and putting the customer first! Thanks again Wayne!!!
Great environment! Sophia and Jesse were very friendly and helpful in helping me to decide what would work best for me in my home!
Great experience there. Our salesperson Wayne is the absolute best, and extremely patient. We made several trips and took hours of his time, we even picked our furniture that upon delivery was completely the wrong color. Ashley went out of their way to help us with Support, and then to return our couch and chair and reselect.
Mike was a big help.
Friendly and helpful staff. Great deals on sales. Will absolutely go back for future furniture purchases.
Standard Ashley furniture store. Nothing new and/or exciting. Nice things but nothing that grabbed my attention.
Sales dishonest did not told us about hidden rules They act nice first but if you have an issue then the attitude and long face comes out Do not buy any mattresses from them go across the street they are much nicer and explain everything better I will not buy from morris ashley or the sleep store ever i rader pay more money for a better experience than deal with those thieves Worse experience ever!!!
HORRIBLE CUSTOMER SERVICE. Delivery on a bed took 4 physical tries + 2 calls to delivery where they had "forgotten" to add the item to the truck (despite speaking with the same rep the day prior and being given assurances that it would be added). I would never work with these folks again unless there is absolutely no choice, and even then I would delegate future correspondence w them to someone else to keep my blood pressure in check.
Worst place to deal with .. Lie to you from square one aND admits it... horrible customer service..
Worst furniture company I have ever come in contact with. I bought new bedroom furniture and they tried to delivery it the first time and found out my dresser was damaged and it took over 3 weeks to deliver. I had another day scheduled to receive my dresser and their truck broke down so I'm pretty fed up right now.
RUDE AND HORRIBLE!!! The worst customer service ever! It is now 14 days later and my furniture is still not delivered AND I have been lied to several times. Today is the 4th time my furniture was supposed to be delivered, only to find out when I called to confirm they tell me it will be tomorrow. When I talk to the manager he replies, "What do you want me to do about it?" I have no furniture STILL and more than likely the salesman has received his commission. During the process of doing my paper work the price changed TWO times and I had to "get up", leave, go to my credit union to withdraw more money, and return to finish the process. RIGHT then I really should have known better to proceed with the red flags of a shady deal!! I am usually an easy going person that gives the benefit of the doubt a little more than I should. This can be a not so good quality when dealing with this type of place! So now, 3/24/15 still no furniture. When I call, they put me into never land extensions and they do not return my calls. NICE! YOU decide if you'd like to deal with this type of service. I've had excellent experience at all of the other local furniture stores....fyi
Buying furniture can be stressful and a pain, but Odis made it a pleasurable experience. He took great care of us and even matched a competitor’s price. If I ever need any furniture Odis is my guy. Thank you for the great service!
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0% interest for 80 Months^° - In-Store only
On in-store purchases of $4999 or more made with your Ashley Advantage® Synchrony credit card at participating locations from 3/4/2025-3/31/2025. Equal monthly payments required for 80 months. Down payment of 35% is required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
$1 to Start‡^
‡^“$1 to start” is available for applications online and in select stores, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
Shop without using credit 5
5 Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved.
