Ashley Outlet Glasgow, KY

Stefan was very helpful and kind. He listened to me and worked within my modest budget. We found a recliner that fit my needs. I would shop here again.

When my husband and I walked into Ashley Furniture we were greated promptly and he was very friendly. He explained the sale they had going on and offered to show us some couches. We ended up finding one and he made everything very quick and easy. We were hoping the couch would fit into out vehicle but it didn't but he waited outside with us until my friend could come with a truck and he even helped load it up for us!! I would definitely recommend them and would go back again if I needed too!!

Matt and Amy are awesome! They made sure we got our sectional we wanted and left the story happy! I definitely recommend them.

They was supper nice, supper hepful, awnsered all my questions with extra advice, very affordable and worked with me on delivery. Definitely will be going back in the future

Horrible customer service. Bought a couch waited 8 weeks never heard from them. Called them to find out the approx delivery day and they had it in the warehouse house. After finally going to pick it up ourselves we had it 2 weeks had guest over ( hide a bed couch) they went to sit on the side to lay down and the bar bent. (They were average size not big) called about it multiple times to get it fixed and was told they would have someone call us back and never have. Never had this horrible of service before. I would advise anyone to go some where else.

Very poor customer service. They don’t call when they say they will. They are very nice and polite..while you are buying…afterward, not so much. If I ever get my sofa, it’s my last purchase from this store.

Never buy an item from this store I purchased a bedroom suit every two weeks I get a call stating it will. E two more weeks it’s almost eight weeks and now they say another two weeks. They also refuse to refund my money (I paid in full when I purchased) stating they get to keep 30 percent of my money . Never buy from this store

great management, the woman who helped us was very nice and allowed prices to be adjusted. along with protection plans for the furniture we purchased. all employees working that day were very respectful and very helpful.

Sale women was very helpful

i ordered beds and mattresses from sydney and victoria today and had a wonderful experience! they were extremely helpful with getting exactly what i pictured for my kids!

We purchased a new kitchen table from Sydney and her wonderful team. Everyone was so helpful and friendly. They answered all our questions, gave us lots of advice and opinions and helped us find exactly what we was looking for!

I absolutely loved shopping here for our new living room set. The people were so kind and knowledgeable. They helped me decide on the best fabric for our family and answered all my questions. I will definitely be a repeat shopper.

They where very nice and helpful. I’m really going to enjoy the sofa I got. And the financing is awesome!!!

The whole staff at Ashley was amazing. Sydney, Samantha, Samuel, and Mykia! They were all there the day I happened to go in and they were training. Made the entire process so much easier with their amount of knowledge on products. Thank you Ashley!!!

Samantha was such a HUGE help and made the process easy for us today. Thank you for everything!

Samuel and Sidney were top notch!!! Great selection, fair prices but even better people. I simply can’t recommend this store and these kind folks any higher.

Came in with my mom to look for a recliner for her that my siblings and I are getting her for mothers day and Jennifer walked through every single recliner, helped my mom sit in them and was just the sweetest my mom fell in love with her and her kindness. We will be back

Jennifer & Syd were absolutely amazing!

We reently bought a lakehome and needed some outdoor furniture. Sydney was extemely helpful and worked with us to find what we needed.

Great honest service and wonderful staff! Super friendly and very personable experience with great pricing on quality furniture! Will definitely be back for the rest of our furniture needs in the future!!

The new management is amazing. And made an amazing deal for us!! 5 star all around.

Nicest ppl of all the furniture stores we looked at in Glasgow, thank you to Glasgow Ashley's furniture! You guys rock!

Was greeted when coming thru the door. Staff was very friendly and not pushy. They let me make my decision and answered any questions I had and we made a deal on a nice sofa and loveseat! Very happy and will definitely do business here again.

Sydney and Mike were great, answered all my questions and didn’t hesitate to help me explore other options. They helped me stay within my budget and didn’t have an ounce of pressure to buy the more expensive like most furniture outlets! 10/10 recommend!

Awesome customer service! Wonderful prices!

Great service, easy experience, knowledgeable and friendly associates. Very pleased with the service l received. Happy with my couch and chair!!

Great store lots of help

Awesome customer service very nice will definitely return

Dealt with Mike. He’s very friendly and great customer service. Good prices too.

Love the Glasgow store. Purchased 2 living room suits and a recliner from there. Mike is the manager there and he always is so accommodating to making customers feel comfortable and helps find wha best suits your needs and works good on getting you the best deal he can. All staff is very helpful as well. Big showroom to choose from. Next I will be buying a new dining room set .

Went in to looks at a sectional. Sydney was very helpful with our needs. However, we were just looking around and we got a great deal on two recliners! The sectional wasn’t big enough for our needs but we decided with our current furniture the recliners would work out great!

If you are going to use this store, I recommend that you only work with Mike and Sydney. They are the only people who have rectify and make the situation right when they had to clean up the mess of the former sales staff and management. They both will shoot you straight. These two individuals are the only reason we continue to buy products at this location.

Tina and Sydney are great sales people. Made me a deal that I could not pass up. Thank you both. We will be back if we need more furniture.

Sydney was supper great to deal with and she took very good care of me. I would definitely buy from her again. Jeremy Shaw.

Sydney was such a good saleswoman she helped me find everything I needed and gave me good prices on everything!

Wonderful service!!! Great deal. Thank you Mike for the GREAT SERVICE!!!!

Mike was wonderful to work with. He made you feel like VIP. not just another customer.

Great. Clerk very helpful. Great items and service.

The new management is fantastic! The store is clean with lots of available options. The sales people are all friendly and want to help you find something you are going to love. I found this living room set that will be going home with me very soon!

Sydney and Mike have the best customer service in the world !!!!! I’ve had an awesome time finding a new bed.

They were very helpful!

Went looking for living room furniture. The salesman was very nice and knowledgeable. He explained the newest kind of Furniture covering that Ashley has and showed me how durable it was. He Was informative but didn’t hover. Was willing to work with me on financing if I needed it. Will be going back in a week to buy my furniture when my hubby can go and give the okay.

The new management at Ashley in Glasgow is very friendly. They were respectful and easy to work with. I had a great experience there yesterday. Their new inventory is beautiful!

Mike and Tina are Great people, I had a great experience!!

Great customer service.

Very patient, kind answered all questions and assisted us much better than the bowling green store. Got several item. Very happy with the service.

Took excellent care of my order, price matched and made all feel welcome.

Mike the store manager was great . GO CHECK this store out , BIG improvements!!

Mike is an excellent and trustworthy salesman. Goes above and beyond with Customer Service.

Got a great deal!! Salespeople were great!! I highly recommend this store

Great service. Great products.

Mike is a exceptional GM the old staff lied to us and we was told we didn’t need a box springs for the bed we purchased but mike handled our issue very professional and very friendly terrific new staff

While I did not find exactly what I was looking for, the associate and manager were extremely attentive and patient in our search to find a sectional!

Sydney by far is the best associate that I have dealt with at Ashley Furniture in Glasgow. I had purchased a full bedroom set previous to today's purchase and wish she had helped with that as well. I will return for my living room furniture only because she redeemed my opinion of the store and customer service. My advice, request her for help with purchases.

Awesome customer service!

Very Friendly and helpful.

Very helpful and friendly.

I called and told them exactly what I was looking for. They gave me all the details. I went to the store and bought the couch. My experience was fast, easy, and I got 0% interest. The staff was very friendly and helpful.

Tina was very helpful. So nice doing business with her when my husband was purchasing a lift recliner.

Great place! We had great service!

Update we have had Ashley out several times because this is defective. They have replaced the frame and one side still feels like you are leaning to the outside. It hurt my back, and I will never sit in it again. So tired of dealing with them, and bad service. Never going there again. Employees come and go like crazy. Mike helped me to purchase a double recliner unit that matched the new couch and chairs we bought last year. I'm so pleased with Mike, and the quality of Ashley's furniture. The support of the furniture eases away the back pain, and lets you rest your body.

This store is a joke I don’t recommend buying from the Glasgow location! I ordered November 14th and PAID IN FULL the lady said she wanted to order us a new one instead of the display and to come after Black Friday so today I called before driving and hour there and the owner told me my recliner was there and could be picked up today when I called! Got there and it’s not there! So unprofessional and now that I’ve looked into it there’s more unsatisfied customers then satisfied. Mike is who we spoke with tonight who is the Manager and said I’m not the only customer that’s complained today. So this is a normal thing for this business.

Two months ago I bought a dining table and as of today I still had not received it. I finally had time to come to the store and was able to talk to the new manager Mike. He was super helpful and explained he was taking over for the previous poor management and is trying to clean up all their messes. I could tell he has a lot on his plate, so I appreciated him taking the time to explain why I still hadn’t received my table. Thankfully it’s on the way, there is just some delay. He told me he has plans to turn this store around and make it way better. He was a great individual and I think he will do a great job!

My elderly Mom was looking for a lift recliner chair for medical reasons and the first store we tried was Ashley’s. Brian and Mike welcomed us as we entered and when we explained what we needed we were immediately taken to the multiple chairs available in stock! Brian helped us locate the chair of choice and worked up the invoice quickly and accurately. He was very transparent prior to purchasing the chair that delivery was slightly delayed due to the Black Friday sales the prior week, the transparency was very appreciated! Both indicated to call if there was a delay in delivery! I understand they are new management and I could really see they want to go above and beyond in customer service. We would go back for other furniture needs!

Place was awesome.. very helpful

They didn't have what I wanted in the store, but Mike was patient and attentive. Overall positive experience.

Great

Visited store today it was great experience with Mike he was very helpful

Great place to buy

Michael helped us find four dining chairs today. He was very friendly and helpful. They are re-decorating and I’m excited to see the final results.

This place is over priced and a total lack of customer service!

Stephanie & Andrea & the desk workers were great help

We had such an amazing experience today at Ashley!!!

Has signs stating that regardless of credit, they can get you approved, lies! Definitely will not be back there!

Got what I needed, guy helped me out. Fair price ect. I will be back

Excellent service!! The man that helped my husband and I was very knowledgeable about the products he had in the store and was very nice and helpful. Definitely recommend this place to anyone looking for furniture!!

Most disorganized store I have ever been in. No prices on most items. Very clutter store.

I came in to Ashley furniture in glasgow ky and Wanda houchens gave me great customer service very friendly and extremely helpful I highly recommend Ashley furniture in glasgow

I’m very pleased with my purchase! Ordered a complete living room set and a new mattress the end of December 2022. I was well aware everything would have to be ordered, common practice for most furniture stores these days. I was told my order should arrive the end of January/first part of February. My order was delivered February 15th. My recliner had not arrived, but Sean personally delivered it as soon as it did arrive! I will be a return customer should I need any additional items!

Came into the Glasgow store to buy a bed.. was greeted by Sean and Wanda we got a great deal on a queen size bed. Friendly staff clean store would definitely recommend. When I'm ready for living room furniture I will definitely be back

Best Furniture store in Glasgow I love my new temper pedic 60 months no interest no other furniture store even close to their quality My Ashley’s sectional is exceptional quality Oh and the staffs best hardest working around :)

I went to Ashley today to buy a recliner. None of them had prices marked. I asked for a price on one and was told I would have to give them my name, address, and phone number if I wanted to know the price. I laughed because it had to be a joke. Nope. They said that's just the way it works. I left and drove across town to Bluegrass Furniture. Everything had a price on it and I immediately bought the recliner I wanted. It was even the exact same brand as the one at Ashley (Signature Design by Ashley). Just tell people the price, it's not that hard.

Went in to purchase a new living room set and was greeted by Sean. He was amazing!!!! I told him the look I was going for and he helped me find the PERFECT set and at an amazing price. I don’t usually write reviews but I had to brag on Sean’s professionalism.

The gentlemen that works there is not very friendly and when asks for prices only mentioned it was posted and when asks if there are any other dressers and those prices (did not have any on them) he walked away

When I tell you I could not be any more satisfied with this store, I mean it from the bottom of my heart. Shaun went above and beyond to help us today and I left his store with ZERO complaints. He is by far the best salesman I have had the pleasure of meeting. He helped rectify a mistake a different store made when he didn't even have to! He genuinely wants to do his best to make your day better. If you are shopping for furniture, I 1,000% recommend going to Ashley Furniture Store in Glasgow, KY. You will not be disappointed. Shaun has secured a lifelong customer!

Great selection and helpful staff. Prices were great!

Purchased a table and chairs almost 2 years ago. The set up was done incorrectly by delivery staff which caused the chairs to become unstable. I have been trying to get this corrected with the company for approximately 1.5 years with no luck. Cannot recommend.

Had a great experience on the floor with my sales person, Claire Pierce. She was very helpful even when I spent two hours trying to decide between two different sectionals. All of the staff was amazing!

nice staff decent location

Phoned and visited online, prices are a bit high for comparable business locally, still in review..

Beautiful-place.Very-polite-employes.

Went looked at a bedroom suit asked manager to call us with total price because we had to be somewhere never got the call so apparently they don't care if they sell you something or not but I will not speak good to anyone about this furniture store sad really liked what we saw but I will find it elsewhere

They r very nice and attentive..

Perfect transactions

Friendly staff and helpful bought my wife a nice sectional for mother's day and got me a big comfy recliner

You buy furniture, and think it’ll be delivered in a couple of days, but it will end up being weeks, or even a month or two before you get it. I mean they walk you over to the fancy desks to complete paperwork, you pay in full, then they spring it on you that it may take a couple weeks, even months to get your furniture. Then if you ask for a refund(because you decide you don’t want to wait that long for furniture) they keep part of the payment you made, around $150. Furniture will be delivered piece by piece.. meaning, you may get your couch in 3 weeks, but the loveseat and chair, you might get that in a month or two—AFTER the 3 weeks it took to get your couch. If you don’t mind waiting for pieces at a time, then this is paradise for you!! And this happens at the majority of their stores..

I ordered a couch a week ago Sunday! Called Saturday Feb 22, my couch was not there yet. Warehouse may 75 miles away. I finally took the couch off the floor. Bad business when you can't get a couch from the warehouse. 5 days!! Never go to that Ashley store again.

Went to store deals were not the same as the commercial

After experiencing a terrible ordeal mason the recently replaced manager corrected the situation displaying the atmost respect for me and my hard earned money would recommend stopping by and giving them a shot at your furniture needs!

Overpriced, everything is made from particle board, limited selection, and the vultures are waiting as soon as you enter. Ashley used to be synonymous with quality, but that's definitely not the case anymore.

Sorry delivery time and their furniture is cheap cheap made I would think twice about buying from them

Great selection and staff is willing to please

Prices to high

Great quality furniture

Went in to buy furniture for a new house. A sales associate came up to me and I told him I was moving and needed the furniture before I moved. He told me he could do it. I also told him that If this worked out I would be buying all my furniture from Ashley. I waited and decided to call and find out what was going on with my furniture. I was told my chairs were in but not my table. So I waited a week and went in and the manager told me that my furniture was in Somerset. Apparently my chairs had not come in at all. He makes a call and told me that they would be in on Tuesday. in the meantime I had already moved. So Tuesday comes and I call the manager and he tells me the truck had just arrived so I drive two hours to get there before the store closes and my furniture is not there. Of course the manager isn't there. The employee that was there tried calling him at least 7-8 times and he doesn't answer. I told the employee that I would like for the manager to give a call. The manager doesn't give me a call no surprise there. On Friday I call the Glasgow store to talk to the manager again he's not there. They tell me that its not their fault the furniture wasn't delivered and to call the warehouse I really think that that's their responsibility not mine! They couldn't even give me the right number! It just shows how unprofessional they are. I decide on Friday to call the Somerset store and find out if my furniture was delivered to the Glasgow store because they have no clue what's going on there. I was a little angry by then and talked with a lady who said that she would call and try to find out what was going on. She calls me back and tells me that they are acting like they dont know what's going on and the manager isn't there. Of course he's ignoring the call. She tells me she will find my furniture and get back with me. She calls me back and tells me that she's got it on a truck and its on its way. The guy that sold us the furniture calls me the furniture is there the manager can't even call to tell me its in. I get there and there is only one lady there and nobody else. So she takes us to the back to get our furniture. They couldn't even have someone to help load it up so me and my wife had to load it up ourselves! I wouldn't buy anything from here if it was the only place to buy furniture I'd rather sit on my old stuff after the way we were treated. I called and tried to find out if the owner would call us and she told me that he already knew of the situation and he wouldn't talk to me until he talked to Stanton Hall I said fine you just lost a customer who was furnishing their whole house! I have yet to either hear an apology from the manager or the owner. That shows the lack of integrity and care that Ashley furniture in Glasgow Kentucky has. I will post this statement on anything I can find concerning this store. The only reason they have a good rating on this site is because their own employees rate on this page. Stanton Hall gave his store a five star rating and the owner told him thanks for the five stars. Thats pretty sad. This gives Ashley a bad reputation. I hope corporate Ashley reads these maybe they'll give me a call.

Good store

Love the variety

Went in and purchased a couch and a bed. Was told 3-4 weeks for shipping. Week 4 came around and I called the store to be told that I would receive a call that week about pickup. No phone calls, nothing. Went into the store and was told again that it would be shipped this week. Told them we were no longer interested and wanted a refund. Manager refused and wanted to charge us a restocking fee. Nowhere in the paper work was a restocking fee mentioned. Not happy. Will not be back.

Came in this last week and worked with Derek Wilson. Treated me and my wife like family. We will sure be doing buisseness with this young man.

Our sales gal Melissa Lyons was great in helping us.

Great customer service, no pushy salesmen, and they made setting up a new Ashley account super easy! We will continue doing business with the Glasgow store and recommending them to our friends and family.

Great staff!! Had technical difficulties. Great selection.

The staff was very helpful and kind.

It was my very first time in Ashley furniture and it was a great experience I was treated with respect definitely will go back

I had never been inside an Ashley Furniture Store, until very recently , I had no idea that it was going to be one of my favorite stores to shop! I had so much fun choosing a sectional and looking at the grea variety of accessories to go with my choice. There was a great selection , and the customer service was top of the line! By my third visit, I had purchased a beautiful sectional, at a terrific price, a kitchen island :also priced where I couldn’t walk away, Then, there was a sale on accessories, that helped complete my room and my new look. I will not be waiting until I am in need of furniture, before I shop Ashley, I will stop in often, to browse their showroom!

The service was great! Joe went above and beyond to help with my purchase and got me a great deal!

Joe Miller was very helpful! He even went out of his was to send me pictures of some of the beautiful sectionals they have available.

Joe was our salesperson and he was very personable, genuine and friendly! He took a lot of time to make sure we got exactly what we wanted and wasn't pushy, by any means, but informed us about their protection plan, etc. I've never had someone that willing to help us, even rearranging furniture, to show us what things would look like together! The manager was also very helpful and friendly! He worked very hard to get us what we wanted and I really appreciate both of them! It was a great experience!

I have loved all of my pieces from Ashley Homestore in Glasgow, Ky. My kitchen table and chairs is so sturdy and stylish. My kitchen island is perfect for extra storage and space.

Recently I was searching for a discontinued Ashley rug. I spoke with Denise at the Glasgow, Kentucky store. She was so kind and helpful! Even though she did not have what I needed, she went the extra mile and called a sister store to see if they could help. They were unable to help me, but Denise promptly let me know. Now that’s outstanding customer service!

Very helpful and courteous, a wonderful experience, I will do more shopping there in the future

Love the store! Great selection, friendly and helpful staff. Love my desk and bed from there. Will be going back to buy mattress very soon! The best place to shop for furniture any where near Glasgow.

Piss poor customer service after the sale. Ordered a mattress set (Ashley Sleep Limited Plush queen set) on 2/23/18. 3/13/18, nearly 3 WEEKS after the sale they still can't say where the mattress set is in their system or how much longer it will take to get here, yet supposedly the box spring arrived on their truck to the store today. This is according to Stanton Hall - store manager. If you call the Ashley Homestore Corporate Office, it is a waste of time because they will only revert you to the store. Basically you get the run around and no one will give you an honest answer. So I told Mr. Hall to reverse the charges on my debit card and I'll order it elsewhere. As soon as I got home, I found the same mattress on AMAZON for $150 LESS, a better quality box spring for $80 LESS. Box spring is being delivered in TWO DAYS, mattress NEXT WEEK. Savings of $230 and delivery time is 1/4 of the time and AMAZON doesn't specialize in furniture^mattress retail. Truly shows how bad Ashley Homestore's distribution system works. Do yourself a favor. Find what you like and order it online from a site that had it in stock. Plenty of places (including AMAZON) offer the same thin as this Ashley Homestore and usually at a lower price AND have a return offer that is less than $10. If this Homestore doesn't realize that what they offer beyond other options is customer service, then they will not last in town. Ashley Homestore has lost any chance of getting my business again. NOT because of price, it's all about customer service which they obviously have no clue how to deliver that. Update: To reinforce how unorganized this store is, they never cancelled the delivery of my mattress set. On 4/6/18, the delivery service called me to setup delivery of the mattress set. Yes, over SIX WEEKS from the day I first ordered and paid for the set, 3 weeks after I went into the store to cancel my order. Obviously no one at this store pays much attention to orders.

Very helpful and attentive. Manager Went above and beyond to please a customer. Will definitely be back for future purchases.

There is no furniture that you do not have to wait several weeks to be delivered

Beautiful selection

Gentleman that helped me very helpful.