Ashley Store | Glasgow, KY 42141

This store is a joke I don’t recommend buying from the Glasgow location! I ordered November 14th and PAID IN FULL the lady said she wanted to order us a new one instead of the display and to come after Black Friday so today I called before driving and hour there and the owner told me my recliner was there and could be picked up today when I called! Got there and it’s not there! So unprofessional and now that I’ve looked into it there’s more unsatisfied customers then satisfied. Mike is who we spoke with tonight who is the Manager and said I’m not the only customer that’s complained today. So this is a normal thing for this business.

Two months ago I bought a dining table and as of today I still had not received it. I finally had time to come to the store and was able to talk to the new manager Mike. He was super helpful and explained he was taking over for the previous poor management and is trying to clean up all their messes. I could tell he has a lot on his plate, so I appreciated him taking the time to explain why I still hadn’t received my table. Thankfully it’s on the way, there is just some delay. He told me he has plans to turn this store around and make it way better. He was a great individual and I think he will do a great job!

My elderly Mom was looking for a lift recliner chair for medical reasons and the first store we tried was Ashley’s. Brian and Mike welcomed us as we entered and when we explained what we needed we were immediately taken to the multiple chairs available in stock! Brian helped us locate the chair of choice and worked up the invoice quickly and accurately. He was very transparent prior to purchasing the chair that delivery was slightly delayed due to the Black Friday sales the prior week, the transparency was very appreciated! Both indicated to call if there was a delay in delivery! I understand they are new management and I could really see they want to go above and beyond in customer service. We would go back for other furniture needs!

Place was awesome.. very helpful

They didn't have what I wanted in the store, but Mike was patient and attentive. Overall positive experience.

Great

Visited store today it was great experience with Mike he was very helpful

Great place to buy

Michael helped us find four dining chairs today. He was very friendly and helpful. They are re-decorating and I’m excited to see the final results.

This place is over priced and a total lack of customer service!