Ashley Store & Outlet Jeffersontown, KY

Heather was amazing! She helped me with pick out everything for my new home.

Jacob at Ashley Furniture on Bluegrass Pkwy Louisville was excellent. Gave us all the details, answered our questions and then gave us a excellent deal. No pressure just friendly and helpful! Highly recommend. Love our new furniture!!

Fatima was excellent. Even in her first month, she demonstrated outstanding professionalism, design knowledge, and attention to detail. She took the time to understand my vision, offered thoughtful suggestions. Her patience, creativity, and customer service made the entire process smooth and enjoyable. You would never guess she’s new she carries herself like a seasoned designer. Ashley Furniture is lucky to have her, and I highly recommend asking for her if you’re designing a new place.

If I could give 0 stars right now I would. Customer Service is terrible and I do not recommend nor will I recommend purchasing from them to anyone I know. We purchased a table and chairs back on 12/27. Jeremy was our sales agent and informed us delivery was available for the following Sat. We completed the purchase. On Wednesday of that week, I received a text regarding delivery. Instead of a time window that I was expecting, it was giving us different delivery date options . I choose the option to connect to an agent which never happened so I called in. I got a customer service experience agent who informed me it was back ordered til March . I’m like your text options showed starting 1/14 as an option. After some back and forth, we drove up to the store and Jeremy was there. He said that was all incorrect and took us back to talk to Julio another person there. He looked in the system and said he saw the same thing but he opened a ticket and would have Jeremy call us in a couple days with what was found. He emphasized that they even worked on New years and he would call. As you can guess no call came, but I did get a text a couple days later again with the same range of dates so I selected the 14th. Thought everything was ok until 1/7 where I get a message that it was delayed and to call in for reschedule. That person never even left a number to call back with so I called the main number and the recording after identifying myself said delivery was scheduled for 1/9 which was NOT a date I knew about. The representative that I talked to then it wasn’t in the warehouse but the first availability was 1/20. We accepted that and moved on. Today I expected to receive a call with time window but you guessed it another call with a delay to 1/28. So a month after purchasing I still don’t have a table, Ashley has my money and I’m left with excuses and terrible customer services 1/17 UPDATE - Ashley responded with an option to call or text. Tried to text the number but it said it was not monitored but gave another number. Tried to text that with no response. Why provide a number if it’s not valid or won’t respond

Very helpful In the store and on the phone but when it came to delivery the ball was dropped. They said it was scheduled and when I called to confirm they had no delivery date scheduled.

Heather was the best to work with! I will be recommending Ashley for all furniture needs to anyone who asks!

Need a Great sales person ask for Kaitlyn Mickey

Thinking about buying go to their corporates google page and look at the reviews, 1.4 I believe. I’ve had my delivery rescheduled 3 times each time with a later date then finally got a email for a date I told them I’d be unavailable. Went to the local store for help and was told they are “two different companies” and we can’t help you. Also watch your prices, found the same set online for $300 cheaper from the same company. Unfortunately this is becoming the norm, terrible customer service and when you do talk to someone they are in another country!

After 3 attempts to get the order delivered after thanksgiving It was canceled without letting me know. It took me going back into the store to straighten it out. Thankfully the manager was very nice and gave me a discount for my troubles. I will not be back sadly.

Our sales person Wes, was very helpful and knowledgeable. He offered 3 different payment methods and arranged a delivery date that worked with our schedule

My husband and I were looking for furniture, but were still deciding how to compromise. Tom was incredibly helpful, not overbearing and was to the point. It’s clear he knows what he’s talking about and it was nice to have his expertise.

I was treated exceptionally well, and the prices were great. If you go to the Louisville, KY Ashley Outlet, ask for Dre.

Upon walking into Ashley’s furniture, Ms Kaitlyn M. Greeted me at the door with a warm Smile. I explained what I was looking for and she immediately said “well we have several white and ivory selections” as she walked me over to each Ottoman with a very positive personality which took a lot of stress off for me. I had to leave to pickup my daughter and will come back. Upon arriving, she had my final Two selection’s ready to review. I was ready to purchase two very high quality lamps and a beautiful oversized ottoman! After the sale, Kaitlyn helps me carry the lamps to my car and provides me the address to pickup the ottoman. When you want excellent service and support ask for Kaitlyn M at Ashley Home-store in Jeffersontown. If I could give 10 Stars, I would as this was the BEST buying experience in a long time.

Had a good staff member to help

We have purchased several items from Ashley over the years, but our most recent experience has been extremely disappointing. We bought a couch that was sold to us as both durable and easy to clean. We were very clear with the salesperson that we have children, four dogs, and two cats, and that we wanted something comparable to our previous couch, which lasted 15 years. We were assured this couch would hold up well and that spills could easily be wiped clean with a damp rag. The salesperson even claimed to have seen a company representative put ketchup on the fabric and wipe it off without issue. Unfortunately, that has not been our experience at all. While the couch held up for the first couple of months, it quickly went downhill. At just six months old, the seams are already coming apart, and the fabric does not clean as promised. Even after using a professional upholstery cleaner, stains remain. To make matters worse, despite purchasing the extended warranty, we have gotten absolutely nowhere with customer service. Both Ashley and the extended warranty company continue to pass responsibility back and forth, each claiming the other is responsible because the couch is still within the first year. This is unacceptable—especially since the couch is falling apart and does not have the fabric protection that was promised and paid for. I have also called twice requesting to speak with a manager and was told I would receive a call back within an hour or two. I have never received a return call. We have wasted approximately $3,000 on a couch that is clearly not made to last. Between the poor product quality and the complete lack of customer service, we will never purchase from Ashley again. This experience has been severely disappointing, and Ashley has failed to stand behind both their product and their promises.

Kaitlyn Mickey did an outstanding job of helping us find coffee table and end tables. She was knowledgeable and walked right the style we wanted. She was efficient in checking us out and explaining the warranty options. Excellent salesperson and outstanding experience.

Accommodated all my needs!!!

Sherry was very nice! The delivery process is awful!!!! Plainly told the scheduling staff that I wanted all 3 pieces at the same time. They wanted to deliver the chair and ottoman, I said no. To schedule all 3 pcs at the same time. Scheduled for the 29th. They arrive with only my couch!!!!! Not impressed Ashley at all!!! You need to do better .. Sherry deserves 5 stars. But as a company you get 2

Heather was very informative and led us to the couch of our choice quickly and happily.

Kaitlin and her manager were great to work with today and very knowledgeable about the materials! I can’t wait to get my new sectional!

Very helpful and knowledgeable of all the different brands of furniture

Had an amazing experience with Tom! Very knowledgeable and super helpful. You may pay a tad more but you get your money's worth because you're going to get the right product that's going to last. Will be returning for our next couch/sectional purchase!

Great customer service

Dissatisfied to say the least. Delivery persons were efficient and friendly, but could not explain (due to language barrier) why one of my tables wasn't on the delivery truck. It ended up being dropped off hours later in a personal vehicle. I'm still waiting to schedule delivery for my sofa. I responded (within 2 min) to a text to schedule delivery and was kindly told to try again later. No response when I tried later, no surprise at this point.

Nice people, outstanding service.

Heather was really helpful. She showed me a larger selection to choose from and availability. I'm pleased with my purchase

Delivery was scheduled for 1:30 -3:30 but did not arrive until after 8:00 pm. Drivers should not have as many stops to make in one day. I am very unhappy

Excellent communication and customer service from Ashley Furniture! The team that delivered and set up were very personable, respectful and timely.

Heather was so patient. She answered all my questions, gave me the time I needed to consider my options before making my purchases and was just so nice. Now I can’t wait to get my new items that I picked out!

Everyone in the store, especially our sales rep. Josh McGee, was excellent! Highly recommended! However, anything related to delivery scheduling in AN ABSOLUTE DUMPSTER FIRE!!! Hours wasted trying to simply change our delivery address! WHAT ON EARTH are you doing?!

Customer service was amazing. Julio was fabulous in helping us 💫👌🏾

Great experience. Kaitlyn was wonderful.

I took my elderly parents to get recliners. Heather was amazing, she listened to their needs & got them exactly what they wanted. She worked extra hard getting my dad a great price. I recommend Heather at Ashley Furniture any day!!!

Guys that delivered chair spoke no English and offered very little interactions other than head nods or hand gestures. Not great ambassadors for your store.

Bought a recliner fromTom Lanham at the store awesome dude very knowledgeable and helped us out we will be back to see him again!

Dre was great and we got our furniture delivered today 12/9

My sales person was Kaitlyn M. She was wonderful and helped me find what I needed . Best customer service !

Bryant Cotten is absolutely amazing. He is very knowledgeable and helpful. I highly recommend you go visit him at Ashley's Furniture

Great experience! Josh was attentive and kind. There was a little payment hiccup where I was visibly frustrated (on top of driving through interstate construction and Louisville traffic) and Josh was patient and understanding which helped calm me down. He also waited on me to get there from out of town which took me about an hour which I know interfered with his lunchtime, as other employees were discussing lunch that he declined when asked because he was busy assisting me.

Very nice showroom and furniture well-presented.

Heather was fantastic! Very quick and easy experience. to everyone complaining about delivery - it’s a third party service. They explained to us in store if anything is damaged do not sign for it and they’ll send out a new one. It’s frustrating sure, but that’s how the world works.

Went over today to possibly purchase a couple pieces of furniture for my most recent remodel. I walk around that whole store and not one person from sales came to me and asked if I needed any help!

Tom is amazing

Everything went beautifully. Didn't take too much time. We were very satisfied

I had a great experience at Ashley! Wes was a great help! Found what I needed in no time, did not feel rushed and I was able to take my time!

We had a nice experience with Ashley and will try to purchase from them again in the future.

Had a great experience with Josh and he helped us find a piece to fit our space perfectly.

Shane made it easy with the purchase. 100% will recommend.

We were interested in a sectional and Jacob Ashbraner was extremely knowledgeable and helpful. He didn’t pressure us, he just gave very good information about the choices that were a perfect fit for our ideas. Would reach out to him for our next furniture purchase. Thank you Jacob!

Great experience! Went in looking for a dresser and would found exactly what we wanted and more! Tom was amazing he worked so well with us and answered all of our questions. He was so patient and understanding

We shopped the Saturday morning after Black Friday along with several other customers. Adam, the manager paused in his walk-around to offer his assistance as we were exploring on our own. Grateful for his attention and for answering all our questions about the sofa we were looking at, he called over a sales person to continue helping us. Sherri Dorsey appeared quickly with a friendly smile and twinkling eyes, in spite of having endured 14 hours of Black Friday shoppers the day before. Much to our delight, she took us all across the showroom and showed us every sofa which met our desired criteria. She was quite knowledgeable about the variety of styles and the fabric features of Ashley’s products as well as the construction elements. When she learned that I liked to put my feet up (I expressed most interest in the sofas with chaise included), she also told us about the benefits of a flexible mattress base. She even demonstrated them to us and had us try them out. They are the ‘bomb’ and very likely there is one in our future, but today was all about the sofa. We did happily select one and are crossing our fingers that it will arrive before Christmas Day. Sherri was patient, an excellent listener yet very easy to talk with and worked with us completely without pressure, allowing us time to process all the options available. We highly recommend Sherri Dorsey at Ashley furniture store in Jeffersontown.

The delivery men arrived timely, were very professional, patient and courteous. I've had furniture delivered by Ashley Furniture so many times in the last ten years by different people at different locations and never had any issues. No one is perfect as the delivery men are moving furniture which is extremely heavy. I've seen some delivery men get treated very poorly because they were minorities. Each time someone has delivered something we always make them feel comfortable by offering a snack, beverage, or both and kind words. That always goes along way. People tend to forget delivery men are people too and should be treated with respect for the service they are providing.

Deandre smith was excellent help us find exactly what we were looking for.

Love the furniture! The notifications received were awesome, always kept us in the loop.

Just love our couch and the design. Nothing like relaxing in a recliner that lays almost as flat as a bed to watch TV or a movie. So far believe it or not, we’ve bought 3 of the exact couch that was delivered today and another almost 95% like the other 3. We put Two on the first floor and 2 in the basement for when we have company over. The Delivery Team men unpacked, delivered the couches inside and set them up. Set up was always the same and every step was done at a very high level of efficiency. The delivery team made sure they got the couches inside and / couches set up and positioned where my wife wanted them put. The delivery team made guys were nice, polite and professional. I’d highly recommend Ashley Furniture Company for any and all your Home furnishings.

Very pleasant atmosphere and great salespeople. The sales prices were fantastic. The store was very clean and orderly. Thanks to Aaron and Thomas.

I have had great experiences for the last 15 years. Always able to help me figure out a plan of what to fit in my situation and how to finance.

Great service. Great salesman!! Cannot wait to get the couch and loveseat home just in time for the holidays. We enjoy working with Ashley Furniture!!

High pricing, rude staff. You can find the same furniture and get better service at Louisville Overstock Warehouse.

Got just what we wanted. Delivered fast.

Went in looking for a new kitchen table. Fatima was wonderful! She was so helpful and kind. She made our experience!

I had a smooth transition and I'm so happy Traci assisted. She was fantastic!

Delivery was on time and the crew was professional and courteous

Outstanding customer service and sales. They were able to deliver the furniture before Thanksgiving!

Jeremy & the store manager were fantastic! We bought new mattresses and they took a lot of time helping us to make the right choice and they made the buying process very easy. I would love to give 5 stars because Ashley deserves it but the subcontractor that does their delivery really needs to get it together. I understand there are things that delay the guys throughout the day and when you're one of the last deliveries of the day, it is compounded, which is what happened yesterday. We were scheduled for our delivery between 3-6 p.m. that time started changing around 5:30 and after multiple updates to the time, we finally got our furniture at 8:20 p.m. Now, here's the thing, the guys were fantastic, very professional, very jovial, very concerned about making us happy, I can't say enough about our entire experience except that we ended up having dinner at 9:30 p.m. and we have a medical issue that the constant delays severely impacted.

I will never buy from here again. This has been a nightmare experience.

Great experience. Our sells representative was very knowledgeable and very helpful.

Julio was our salesrep. He was super helpful, knowlegeable and help us find exactly what we were looking for! Definetly recommand if you need furniture or matttress!!

Bryant was very helpful. Process went smoothly

Ordered a lamp 2 weeks ago said it was coming from a third part vendor. Never heard anything so I call today to check on order status and was told lamp was discontinued. Why is it on the floor if not available. Then customer service had no one available to process refund. I said not hanging up till it's done. They found someone to do it! Go somewhere else with reliable service.

Josh did a wonderful job at helping us while respectful ting boundaries while we looked around

Jacob was great, helped me get a mattress that fits me and my back and sleep apnea problems, he’s very knowledgeable and honest!

We bought a bed with Josh who was professional and not pushy at all. 5 stars for Josh!

Tons of options from home to gardening! The halloween section is always a delightful site!!

Josh was excellent! He listened to what we were looking for helped us find it and was transparent about the entire process!

Josh McGee helped us out when we purchased our new couch. He was friendly and efficient. I recommend Ashley Furniture for your furniture needs.

We had such a great and quick experience purchasing a new couch. Joshua M. was our salesman and made the process so easy. He gave us all the information we needed to make a confident purchase but also wasn’t pushy in the decision! Would defiantly use his help again in making another future purchase!

Dre was professional, helpful, and personable. Really enjoyed the shopping experience.

Brian, our sales associate was excellent. We left with more than we expected and happy about it. Thank you Brian.

Great job

Heather did an excellent job helping us find the right furniture for our basement theater area. She was extremely patient, not pushy, and provided clear information that demonstrated how well she listened to us.

Heather was great. Did not feel any pressure and was able to help pick out what suited me best.

Jeremy and Tom are very knowledgeable and experienced salespersons if you're looking for a new mattress or furniture for your home.

The store has a lot of furniture of all sorts arranged very nicely. We went looking for a couch. Our rep was Julio, he knows the products is very customer friendly - did a really nice job, including setting up delivery.

Bryant Cotton and his manager Shane were amazing! Bryant was honest, listened to our needs, and helped us pick our living room suit that will fit our small space! Shane helped us finalize the sale! Definitely recommend! We will be going back to do more business with Bryant!

Kaitlyn was amazing and was able to answer all of my questions. She is an asset to the company. Excited about my purchase.

Very easy to get the sectional I needed

Tom was very nice and helpful today!

Sherry is wonderful !!! Very knowledgeable about the products!!!

Had a wonderful experience purchasing a loveseat for a new apartment. Salesman, Sam, was so very helpful and courteous. He made the entire experience very pleasant. Top notch customer service along with superior prices and a large inventory. Highly recommend.

Thankful for Kaitlyn and all her help with my decision making to find the piece needed for our new outdoor space!

Salesman Dre was very professional! I will request/recommend Dre each time I go there.

Great buying experience!

Great service! We needed to pick out furniture for our new home and Tom was very helpful throughout the whole process

I appreciated the no pressure and the willingness of Tom Lanham to ask questions and show me several different pieces. Furniture shopping is very stressful for me and he helped to make it easier.

Great, no pressure, experience. DeAndre was fantastic.

Tom Lanham was soo helpful in our furniture buying process. Thank you!

Kaitlyn was friendly and helpful! She was great with my daughter in helping her pick out pillows and her comforter.

Recently partnered with Deandre Smith on a new living room suite. We visited the store twice before finding exactly what we wanted. We came back to Ashley’s because of the pleasant and professional assistance we received on our 1st visit. It truly felt like Deandre was a partner by giving us information but also the space to talk and look around! He has a wealth of knowledge and can help anyone find their dream pieces!

Excellent customer service

Tom was great and very helpful!

Ben is our Salesman. Truly a man who listen to what you are looking for and gives you the attention you want. Ben even came in on his day off and spent several hours, helping me wrap up my order.

Very helpful!

It was such a pleasant experience. Heather was very kind and knowledgeable during our visit. I’ll be back.

I was helped by a wonderful salesman, named, Jeremy, he was a huge help in assisting me!

Our salesman was polite and gave us plenty of space for us to decide what we wanted, and he gracefully checked us out and made our purchase complete

Our sales associate at Ashley furniture, Jeremy, was both personable and knowledgeable. We were able to find a piece to compliment furniture we already owned and picked out a sofa to purchase in the near future!

Heather Brannon was amazing.. super knowledgeable and patient. Always returned a call with the information… Very willing to help… I would recommend her 100%

Tom was very friendly and helpful. He did not push us to decide on anything.

Sales person showed me what I wanted to see. I did spend a little more than I wanted to but I think I will be happy with my purchase

Sam helped us out today and we were able to get a new power recliner for our home theater. We bought it today and took home today. Thanks for being patient with us and helping us out. SAM THE MAN

Heather was amazing, I walked in for a mattress only and walked out with a mattress, to side tables for the living room and one really nice couch. I had voiced how I needed a new bedroom suite, and she went above and beyond to make everything right. She included her manager also. They took into account how long I have been an Ashley customer and they did everything they could to keep me as one! Great job on both of their parts. We need more caring sales people in the world, they’re the ones that truly make the difference!

Found what we needed for the price we needed with the outstanding help of our salesman, Sam Grey.

Sam was a great help & got us a great deal! Ask for him!

This was our second time purchasing at this store. Absolutely phenomenal. Shane is fantastic!! We won’t shop anywhere else.

Easy process of picking out furniture. No hassle at finding anything.

Joshua McGee was great and help male purchasing very easy.

Ashley was our sales rep and she was fantastic!!! We will definitely be repeat customers.

Excellent service provided by representative Jacob Ashabraner. Directed us to area of store needed and answered all questions. Very polite.

I went to Ashley Store to get a lift chair as a soon as possible,my husband had hip surgery after falling at 83 years old,I left with 2 recliners,with one being a lift.I want to say they went above and beyond to help me get my husband as comfortable as possible.Thanks ever so much for the attention and finesse at what you do, especially the salesman, Sam,who stood with me until I was comfortable with my choice,and for his expertise. Margaret Metzger

Great experience!

My wife and I had a great time at Ashley Furniture. Jeremy was very knowledgeable and made the buying experience easy and painless! We will definitely be back and highly recommend them!

Sherri was wonderful!

Wes was very helpful and courteous with our purchase and delivery options. He assisted with a variety of options regarding what our daughter was looking for and answered all the questions we had. We recommend using Wes if you chose this store. Thanks again, Wes for the help.

Never had a single salesperson talk to me, which for once at a retail store was pretty relaxing. Wasn't a huge fan of their selections, everything seemed cheaply made and going back to 1970s looks.

I went to Ashley to pick up some living room furniture and worked with Tom Lanham. He was extremely easy to work with, very helpful and most interested in trying to help me find what I was looking for. The next time I need furniture I’ll go see Tom

Bought and paid for 2- reclining sofa along with delivery and set up and extended warranty. The delivery driver damaged one of the electrical cords to allow the sofa to operate and one end of a sofa is out of alignment. Contacted Ashley about repair and replacement of damaged parts, here we are 1 month later and still not repaired. Save your money and headaches and purchase from another company.

Our experience was great our salesman Tom was a pleasure to work with and extremely helpful

Katlin was very patient while we made our final choice and purchased a wonderful living room set.

Jack was great. I knew what I wanted and he was spot on with helping me find it. It was a class operation from start to finish.

We have always liked the experience purchasing furniture from Ashley. Reasonable prices and quality furniture. What made it especially good was the young sales lady that showed us different options and helped us. Thankyou, Margaret and Bob Pratel

Friendly and easy ck out

The store is always clean and well-organized like a beautiful home. Kaitlyn was extremely helpful by answering all my questions and pointing out alternatives. The price is paid for the furniture, 5 year warranty and white glove service was very reasonable.

I had been looking for several bar stools and a kitchen table and chairs. Heather was extremely helpful and took a great deal of time helping me find the combinations that would work best for my needs.

Salesperson Sherry was incredibly friendly and knowledgeable. Store was very well organized and clean.

My salesperson was very informative and very professional. He was very patient with us. When we switched out tables and we will definitely come back to him.For our next furniture purchase.

Tom was fantastic to work with. He listened and heard us. He was so helpful and personable. Can't say enough about his sales style and willingness to go the extra mile without being pushy.

They are nice in the store and couldn’t wait to speak to me. My furniture was supposed to be delivered in 2 weeks. I arranged my schedule then 3 days before the warehouse called and said it would be another 8-10 days. I called the store to speak to my sales rep, He said he would reach out to them and call me back. He called back shortly and said everything was taken care of that. It will still be on the original date. The following day, I get a text saying to pick a delivery date for 9 to 14 days later. I contacted the store once again left two messages for my sales rep. Third attempt was to speak to a manager when I asked for a call back the same day the unprofessional lady I spoke to on the phone said well I’m not sure that they’ll get back to call you today. I told her to go ahead and cancel the order. She said oh that’s fine. I’m a keyholder. I can cancel the order for you right now. So much for Ashley furniture worrying about their business or their customers. I’ll never shop there again.

Ask for Tom! He was super knowledgeable, showed me the outlet and went above and beyond to make sure I was satisfied with the purchase!

Came to the store to pick up a sectional and some other things and I met TJ Johnson. He was outstanding. He helped me put together a package and worked out a great price. I wish every transaction was that easy. Thanks for a great experience.

Great customer service!

Received my table without screws to assemble it. Tried calling the number to get the screws and they referred me to another number to file a claim and the number isn’t in operation. Absolutely pathetic.

Jeremy was helpful and knowledgeable…. Which is important dealing with a picky customer :)

The rep that assisted was awesome, he helped us tremendously and made us feel special as customers

(Translated by Google) The person who served us was very kind. He gave us space to see what we needed and then explained every detail of our purchases in great detail. Thank you, Joshua McGee, for your excellent service. (Original) La persona que nos atendio es muy amable, nos dio nuestro espacio para poder ver lo que necesitabamos y luego explico muy detalladamente cada detalle de nuestras compras. Gracias Joshua McGee, por su buen servicio.

Bryant was excellent and very helpful

Their furniture is well made and worth the money. The in-store experience was great! However, the warehouse and delivery scheduling portion is terrible. We found out the hard way that our sofa wasn’t coming as scheduled on 2 separate occasions. No one contacted us at all, to let us know. We had to continuously chase them down to find out the sofa was wasn’t in one particular warehouse so then they had to get it from a different warehouse. Then that warehouse didn’t get it to the store, blah blah blah. We got text messages with delivery dates and times but no one showed up. We had to keep chasing them around to pull information out of them. Their communication is not good, after the sale is made.

Very good.

Bryant Cotten was wonderful to work with. I cannot wait to for our new couch to arrive! Would definitely recommend!

The salesperson was very helpful and was able to show us exactly what we were looking for

Very nice people! Great customer service

Quick customer service

We were in the market for a mirror. Our sales team member did a great job in helping us find the right one! He also pointed out some ideas for some future furniture purchases we’re currently planning.

Sales person was knowable about the furniture that we were shopping for.

Very impressed thanks

Heather was phenomenal! I had my kids with me and she had us in and out! I was very appreciative of that.

Well for the most part the experience was great. One suggestion! Unless someone asks for a warranty, don’t try to sell it AT ALL!

Patient and knowledgeable rep. Great job Sam.

My husband and I were shopping for a mattress that would provide comfort to our aging bones and muscles. We were helped by a young man named Julio who guided us through the features of an adjustable bed, never putting any pressure on us to choose a high end selection. Once our decision was made he guided us through the financial piece making it fit our needs. I highly recommend Ashley Furniture and their sales rep Julio.

Heather was great and very helpful with our purchase of a new recliner

My dresser arrived and I am so happy with my selection. The driver and his helper were courteous, friendly and professional. They took steps to insure that the piece would fit and that no damage happened to the dresser or to my home(floor).

Great service they put my kids bed up and it was actually really fast open communication they were awesome!!

Helped us find a good set up for us

We had a very good experience at Ashley Furniture. Our sales person (Joshua) was very helpful and professional. We will definitely go back!

Heather K was outstanding to work with. Thank you

We recently bought a living room set. Today we were in for a dining room set. Jacob Ashabraner was great. He was very patient to take apart many dinner room tables until we found the one that would work. Nice quality furniture for the price. We will be back.

Julio was extremely knowledgeable and patient as we had several questions. We got everything we needed to make our purchase.

Heather was great to work with she so so nice and helpful in the process of buy our new mattress 10/10 would recommend

A+ service. If you need furniture this store is the place. Ask for Sam if you want an awesome experience

No high pressure. Fair price for quality furniture. Very pleased.

A bit like buying a car in that I got shuffled around from person to person.

I’m extremely happy and satisfied with the way everything went. Josh the salesman who helped me with everything was amazing and he made me extremely comfortable.

Very satisfied with customer service, especially from Dre. He listened to what we were shopping for and made appropriate recommendations. We are pleased with our furniture selections and looking forward to delivery.

We had a great experience and Jamie J was a great sales person. He offered assistance but didn’t chase us around the store. We found a beautiful set of chairs and checking out was made a simple process. Lots to choose from at Ashley home store.

We had the best Ashley’s experience today. The whole staff was knowledgeable, professional and friendly. TJ helped us with our purchase and answered all of our questions while also giving us the space to discuss amongst ourselves. We’ll be back!

Ben was knowledgeable, friendly and so very helpful in assisting me in my search for a loveseat. I told Ben what I was looking for and left with a great product! What a great experience!!

I had a wonderful experience while shopping for a sofa at Ashley Store. Sharri was so very helpful and listened to what I was looking for, and then helped me find it ~ and also at a price point that I told her we wanted. I will definitely return to her if looking for furniture in the future.

Fabulous experience. Came in and knew what we wanted. Met with Sandra in Greenwood In. store. She assisted with choices. Then worked with Wes and Shane in Louisville KY store. They were both knowledgeable and assisted us through purchase and delivery process Very pleased with our experience. Will definitely shop Ashley again.

Really appreciated the kindness and the professionalism of the staff… Heather was amazing accommodating

I definitely won’t be a returning customer. I had my reservations and wish I had listened to them. The disorganization and lack of accurate information was so hectic. Nobody provided the same information. Pick up is horrific, save time and shop elsewhere. It’s way better service with other companies.

Tom at Ashley in Jeffersontown was the best! Super knowledgeable and easy to deal with … not a super pushy salesman. He helped us find a new mattress pretty quickly and made the whole process fun! Highly recommend.

Out visit to Ashley's Furniture was perfect. We found exactly what we wanted. The customer service outstanding, finance was great. We definitely will return. Just a word on the quality of their products, We bought a secular 20 years and it is just a good as the first day we bought it and we have put it to use. Lots of children many more grandchildren and it had held up wonderful.

Enjoyable experience! A wonderful sales associate! Heather took good care of us and we will certainly shop here going forward!

Jacob was awesome to work with friendly, knowledgeable, and made the whole process easy. Great customer service!

Always a good experience

Excellent merchandise and Josh our salesperson was fantastic.

We entered the store, walked around a bit and we're approached by Ben, who I'm sure is one of their top salespeople. He showed us around and took his time explaining the differences and benefits of various living room sets. We had originally planned on this being (only a looking visit), but we fell in love with one of their sets and with Ben's and his manager's help we walked away with a great deal and felt like we made a new friend. Thanks Ben!

TJ was awesome!

Great service and great value. Your system seems to be a bit slow. Wes (the sales person) took several minutes to get the system up and running. Looking forward to receiving the new piece.

The sales person, TJ, was extremely helpful and gave me plenty of time to decide what I wanted. He answered all my questions.

My sister and I walked into Ashley on Saturday To just look around and maybe get some ideas. The door barely closed behind us and we were greeted by Wes. He was very friendly and asked if there was anything in particular we needed and we told him no thank you we were just looking at the moment. He said he would be around the store and he would check back with us in a little bit after we got a chance to look around. He pointed out in the direction of all of the different styles of furniture that they offered and then was on his way. While my sister and I were looking around, we were approached by two other gentlemen who were also very nice. The third gentleman that approached us was Shane, the manager of the store. He was very polite and professional that had my sister and I laughing within just a couple of minutes. needless to say, we ended up making a purchase that day. It was a very positive experience! There was no pressure to buy. Our experience was very organic. It felt so natural and comfortable. Long story short, I am now a customer of Ashley, not just a consumer.

Ben was great and knowledgeable of the products and we found everything we wanted and needed.

Had a great experience. Sherri was very attentive and helpful. Will definitely shop here for any further furnishings. Thanks Sherri

(Translated by Google) Beautiful furniture, exceptional service, and financing on all items. One of the best furniture stores I've visited in Louisville. (Original) Bellos muebles, atención única y financiamiento en todos los artículos. Una de las mejores tiendas de muebles que he visitado en Louisville

The sales person in the manager were very, very helpful and the price was very fair

Tom Lanham was our sales person. We were purchasing for an entire house. He made an overwhelming task so much easier. He spent over two hours with us and didn’t try to push us outside of our price point. Great experience!

Tim was very helpful and got us the furniture we wanted at the price I wanted.

My husband and I were very pleased today with the salesman and didn't feel pressured at all. Gave us a very good deal and we left happy and satisfied.

Great experience from start to finish! Thank you, Tom!

Great professional service by staff. Good prices on furniture.

We had a phenomenal experience. Tom was an excellent help with providing information about couches and even referring us to other options as well. We will have to come back for all future needs (and wants)! Shane was friendly too!

Josh helped me purchase a nectar bed. He was very informative about all of their beds. And answered any questions I had about them. It was nice not to be pressured into purchasing. I would definitely shop there again. I love my new bed and ask for Josh if you go there.

Guys were helpful gave us great deals, we’ll be back in a few days for our bedroom furniture. Thanks Jerry and the manager lol 🙂

Tom and TJ were both FANTASTIC!!! Purchased a bedroom set here and they were very diligent and patient with me!

Heather B. was extremely patient, kind and knowledgeable as she helped us choose a mattress and bedroom furniture. We found just what we wanted for an affordable price. Thank you so much, Heather!

Jeremy went above and beyond to get us the best price possible to make sure we were satisfied. We can post more after the furniture is delivered, but I recommend Jeremy, he was great to work with!

Great service and support for our purchase of patio chairs.

Heather was fantastic to work with!

TJ was awesome! Love that I could browse the store on my own, with TJ checking in! Greet experience!

Jacob listened to our wants and directed us to an area that had a nice selection of color, and material. We are excited to get our new love seat and chair. Thank you Jacob for a great experience

The process was very easy, Bryant offered us many options and helped to find a solution that worked for our space.

Julio was very composed, professional, polite, and best of all, patient. The rest of the staff were all friendly and warm as well. 10/10 experience. Highly recommend.

Jacob Ashabraner was a very helpful and very polite person. Great overall experience!!

They were very helpful! I just hope it doesn’t take as long as they think bc I’m looking forward to my sectional. Love it!

The store staff are very professional

Kaitlyn was great to work with and just a delight. She was very interested in finding just the right piece of furniture that would fit my needs. I would strongly recommend seeking her out if you are looking for new furniture.

Wes was awesome!!!

Amazing, Tom was professional and great to work with

Attentive customer service, friendly staff, good prices.

Ben was very helpful and laid back. We enjoyed having his assistance.

The store was great and polite but delivery was a different story. Delivery drivers were great but getting scheduled was a nightmare. It took 5 weeks to get my recliner.

Had a great experience at Ashley Furniture. Had been several years since visiting, got great service from sales, then had a very easy pickup experience at the warehouse.

We worked with Jerry, Jacob and Kaitlyn (she was in training). They were all helpful in finding what we were looking for. We did make a purchase today.

Heather was a pleasure to work with. We found a chest that fit exactly what we were looking for.

Heather helped me out today and was amazing! She helped me decide how I wanted to configure my furniture without adding any pressure and just made this an enjoyable buying experience. I love coming to this store!

Our salesman Wes was outstanding!! Huge selection of furniture!

I was approached by a worker Dre who asked and answered my questions with such respectful curtesy. The store manager Aaron made sure I was taking care of and that felt warmth by the staff really cared about the customers. After I found my furniture I was greeted with Tracie who handled the financial side and she took very good care of me. I appreciate all support I received today and will always get my furniture from Ashley furniture.

I really appreciated how patient the salesman were with me because I couldn’t decide and they did not push me at all.

Heather was great to work with! She went above and beyond taking time to show us around to different areas in the store.

The experience at the store was great. Sales Rep was helpful and very friendly. However, the delivery experience was awful. This is now the second attempt to deliver a kitchen table and chairs scratched free. Was not successful at all. The furniture was taken off the truck unprotected and as you can see from the pictures, the chair has a small tear in it and several scratches, small nicks. The table and base has scratches and scuff marks all over it. Poor quality to say the least. Extremely frustrating when the delivery men laugh in your face as you try to voice your concerns. I have tried four times to speak to a representative from Ashley furniture regarding the delivery and issues with the delivery /furniture while being put on hold, keep getting disconnected. No one seems to want to rectify these issues. I shouldn’t have to pay for furniture that comes already scratched up and poorly put together.

Excellent purchase Jerry is great salesman

What a great experience! Beautiful showroom with a great selection of new and clearance items. Our salesman, Tom was attentive and helpful, while still giving us space and private time to make decisions. We are very happy with our final selections and amazing discounts! Highly recommend Tom at the Jeffersontown Ashley homestore!

My mom went into the store, Heather was very nice and helpful, found what mom was looking for, thankyou

Extremely disappointed. Delivery did not arrive until after 10PM. Table was damaged, cracked down the middle and one of the chairs is soiled with grease. The furniture was not covered in the truck. Driver took the table back. We still have chairs. STILL waiting on someone to respond on how to resolve. We expect a new table and replacement chair as soon as possible.

Heather was great Ty again

Tom and Shawn were excellent in guiding us through the decision making process!

Good experience so far … gave me a good deal.

We worked mainly with Tom Lanham for our sectional purchase and he was a joy to work with. He was very friendly, informational, and patient as we were choosing our item. Shane also assisted us during our purchase process and was just as friendly and helpful. They made our purchasing process smooth, would suggest working with them again!

Dre & Shane were very friendly and helpful! I’ve purchased many times from Ashley Furniture and always had a positive experience.

Tom was very helpful. He was well informed about the product we needed and very considerate. He gave us just enough space to make a decision in our purchase leading us smoothly through all options.

My wife and I went to Ashley Homestore in Jeffersontown, KY. to purchase a love seat for our daughter’s classroom, she is a teacher. We were looking for a nice loveseat at a reasonable price. Tom Lanham, the Sales Professional, was very helpful. He was not pushy and did everything to help us find the right one at the right price and we were able to pick it up that day at their warehouse. Thank you Tom. We appreciate you.

Friendly, no pressure sale

Josh was great, we have chosen Ashley many times for our needs! Josh was very knowledgeable and knew what we wanted based on what we said we had previously.

Ben was an amazing sales person.

Heather is an excellent sales associate. She was very patient, customer oriented & took her time to help me pick out the right dining table & chairs.

Received dining room set yesterday. Unpacked both leaves to extend table and noticed both are damaged. I was given a text number to file a claim. So far the process has been cumbersome. I have not received any response.

Excellent shopping experience. Everyone was helpful and informative and showed us exactly what we were looking for. Joshua Mcgee helped us out with purchasing our couch and answered every single one of our questions. He was super nice and had us out of there pretty quickly once we decided on what we wanted.

Josh did a great job finding us the right sofa.and communicating throughout the search!

Mr Ed was exceptionally helpful and patient with us!

TJ helped us find the perfect kitchen table. High recommend Ashley furniture!

Meh. The salesman in the doctor’s coat (Tommy, maybe?) was smarmy and condescending. This is not the way to win customers. It’s too bad as our very positive experience 18 years ago is what brought us back. Today’s experience just drove us away. We will be buying a sofa, end tables, coffee table and chair….just not here. BTW “Doctor”, OSB construction for sofas is not equal to kiln dried hardwood. Lumber 101

Sherry helped me choose and purchase THE perfect mattress. I have always had a hard time choosing one, but I explained to her my needs and the problems I have with the mattress I have now, and she immediately knew where to turn. She let me have all the time in the world to lay on three different mattresses and choose the one I like best. Because of her help and guidance, Ashley will be delivering to me my new mattress, and I am so excited. I am so ready for a good nights sleep with my new Estate queen mattress . I would recommend Sherry and Ashley Furniture a hundred times over! It was a delightful buying experience.

Jeremy and Shane were amazing today! We went to Ashley’s on Blankenbaker, and they were able to get us the furniture we absolutely wanted in a very timely manner as well.

Bryan went above and beyond to help me find everything that I was looking for, he was 😊 great.

Bryant was fantastic! He got right to the point and didn't drive us crazy in the process of us looking for a sectional sofa. And he even ended up getting us an earlier delivery date than we originally thought. Very happy with the service!

Working with Sherrie at Ashley Furniture was a delight. She got us squared away in no time with everything we wanted and great prices to boot!

Bryant, Was kind and professional with lots of Patience

Took a bit to find someone to help me, but once I did, the associate was very helpful and took care of all the items I needed to purchase.

Jeremy did a great job showing us all of our options.

We received great customer service from Jeremy! We had been looking for several months before ordering our bedroom furniture and new mattress. Very happy to get what we wanted at a great price!

Josh at the Ashley Homestore was incredibly helpful, knowledgeable and professional. He made shopping for furniture so much less stressful and overwhelming with his patient, warm and professional approach. He was very transparent about the different features of certain products and available discounts.

Amazing experience. Jacob showed us everything we wanted and was super friendly.

Great. Thank you so much.

Great salesperson Dre was wonderful! Found exactly what I needed and without issue! A first for me!!! Very happy

I was very pleased with my first time shopping at Ashleys. I have always wanted a nice/new bedroom suit and I decided to go look here. I was excited to find my new bedroom suit. I highly recommend visiting this store if your every in need of new furniture! Also ask for Heather she was very polite and helped me get the best deal for my purchase

Heather was wonderful! She listened to what I needed and showed me exactly what would be the best options. I appreciated that so much!

We had a wonderful experience in Louisville, KY. Heather was the name of the sales associate. She answered our questions with the best of knowledge, and got us into the furniture that we needed.

Sherri was so wonderful and helped me get the perfect bedroom set for my daughter!

Sherri was absolutely amazing!! She helped me start a favorites list and then form that pick out the perfect bedroom and living room set. If you need new furniture for an apartment or home, go to Sherri!!!

Our loveseat is missing parts.

Great customer service and price. Wonderful experience!

Josh is an awesome salesman. He got everything right from the time I came into the store to the time I left. Thank you.

We were greeted quickly and Josh knew right what we were looking for and where it was. It was my first shopping trip since I was in hospital and Josh made it easy and painless.

Great customer service with Ben! He was able to direct us and help us decide what would work best for us. It was a very relaxing and pleasant experience plus terrific purchase. Thank you to everyone especially the manager who made us want to purchase from such a great company! Highly recommend Ashley!

TJ was a great and knowledgeable salesman. Let us look around and was there if we had any questions. Was very helpful. I know I will enjoy my bed!

Heather was excellent! She was patient, explained everything throughly & helped make the process easy for us!

I had a wonderful experience at Ashley Furniture thanks to the exceptional service provided by Jacob. From the moment I walked in, he was welcoming, patient, and genuinely attentive to my needs. He listened carefully to what I was looking for and offered helpful suggestions without ever being pushy. His knowledge of the products made the process smooth and enjoyable, and they helped me find the perfect pieces for my home.

Had several choices of what we wanted and price was okay. Jeremy did a great job

TJ was cool and wasn't an annoying Vulture.

Heather Brannon was my sales representative I bought almost $3000 in furniture I told her I didn’t know if the end table and or couch would fit I went to return the end table after delivery and not once did she tell me that I could not return anything It would have been nice to know No returns at all No exceptions

Awesone salesman!

It was very good 👍👌

E eryone was so nice and helpful. I've bought furniture from them before and they are always great. I would recommend them to everyone.

A great selection of furniture. I found exactly what I was looking for. The young man who helped me - T.J. Was awesome. Helpful but not pushy. Great experience. Thank you.

Great service and attention to detail! The store manager stepped up when they were super busy!

Heather has been so helpful and patient with my many questions and requirements.

Josh was absolutely wonderful

I'm giving a one because I can't give a zero!

The salesman was very patient with us as he worked with me and my family with furniture purchases over the last 4 months. He didn't give up on us and we made certain that he was able to cash in on our puchases. Thanks for being patient with us Jacob and hanging in there with you to bring you multiple sales. You're a great young man and you're ability to be patient with us was greatly appreciated. Thank you! We'll be back!

Found couch good price

Had a very good experience! Was looking for furniture for my cabin that was reasonable and Joshua McGee was great helping us and very friendly & nice! I have bought lots of furniture from Ashley and have always been pleased!

Very good experience with my salesperson. Everything flowed very easy!

Zero stars. Worst experience ever!! Bought over $5k worth of furniture, paid for delivery to have a stained sectional couch and ottoman delivered. A ticket submitted by the driver was supposedly placed over a week ago to have it cleaned. We have heard from no one from Ashley’s regarding the matter. No one has reached out to clean the BRAND new highly priced couch! I repeat I have been waiting to hear from Ashley’s regarding getting NEW $5k plus furnisher CLEANED! Zero apologies, zero money back, and zero contact from Ashley’s. Purchasing from Ashley’s is a nightmare, will never do it again 😡😡😡😡

******* buyer beware ************* Bought furniture 6k worth 2 weeks ago. Was delivered with stains. Asked for the manager at the blankenbaker location, however I was just tossed around to automated systems. They say they have a cleaning crew that will fix the issue but that we found out the hard way is a lie. Now we have to dispute charges with the bank. *************** buyer beware*************

The service was very professional and friendly. They’re very accommodating and answered any and all my questions. I will definitely be back.

Very friendly Polite Salesman TJ pleasant, knew what he was doing. NO PRESSURE

The sales person was very helpful and very nice. I will go back to buy more with the same person, Joshua Mcgee

The couch is beautiful & the delivery was made in the time frame given for the day. The only problem was my original delivery date getting pushed back one week.

Manager and staff were amazing and helpful!

Ben was super. He had a great grasp on what we needed and we bought it. In addition he was able to help us with some other things.

They are great

Ben was great working with us. Explained all the ins and outs and saved us some $. Thank you to Heather for assisting us with the insurance option as well.

Heather and Shane were very helpful and honest. Took time and listened to what we needed and were never pushy. Highly recommend!!⭐️⭐️⭐️⭐️⭐️

Very helpful!

Josh was very accommodating and helpful. He answered all of our many questions with a smile!

Jacob and Tracie made our process of buying a new couch SO smooth. They were incredibly welcoming, knowledgeable, and did everything they could to help us!

That kid Jacob was super nice and Shane really really showed care about working within my budget—I’m leaving happy, and the best thing someone can say when buying is that I don’t feel cheated! I’ll definitely be back!!

Julio Campos was an Excellent Sales Person. Very Professional. And Knowledgeable. Definitely an Asset to the Establishment & Company. Thank you Julio. Mr. Reed

TJ was very helpful with choosing a mattress. Bought a bedroom suite as well. He is great!!! Friendly, knowledgeable, and the process of purchasing was super fast!

The whole experience was awesome! Sherri was so helpful and knowledgeable. We love our new kitchen table. We look forward to working with Sherri again our our next big or small furniture purchase

Awesome job!!!!!!!

Deandre Smith was so nice to work with. No pressure and no hard sales. Very accommodating, professional and pleasant to work with. I highly recommend working with him!

Josh was a helpful salesman who went out of his way to help match a headboard to the drawers chosen.

Great place to buy a recliner! Jeremy was very helpful and friendly, and the price was right.

Great service

Very pleasant experience .. no pressure sales staff. Listened to my preference and worked with me to find exactly what I was looking for.

my experience was great. Mr. Campos helped me out the best he could and got my price where I wanted it. I plan to return soon.

This was my first time in the Ashley Furnitre store in Jtown. I highly recommend them. Heather was great help in picking out our new couch and recliner. She made the process so simple and easy. We will definitely shop here again. Thanks!!

Ben was outstanding and answered all questions or concerns. A great employee

Our salesman was Jeremy. He was very knowledgeable about the items we inquired about. Polite, kind and a joy to work with.

Amazing customer service, TJ was helpful and kind!

Heather was amazing! She was very understanding, helpful, and kind while we bought a couch!

The sales technician was professional, knowledgeable, friendly. She took me quickly to the furniture I said I wanted to see. It was exactly what I needed and the purchase was completed and we were back home with it within 30 minutes. I will be shopping at. Ashley's again.

Bryant was very patient and made me feel comfortable about changing my mind a few times before making my final decision.

Heather was personable and easy to work with. She was not pushy and really took the time to listen to our needs and wants. Shane ended the visit with an easy checkout process and he took great care of us. We were very happy overall

Jamie Judd was great! Very informative, approachable and personable.

Bryant was very helpful in helping us choose our new living room set. He was very patient and courteous .Great experience as always .

Purchased the leather recliner loveseat, and Ben did a great job of steering us in the right direction

It was pleasant. I'm excited about my new bed

Ashley was extremely helpful and answered all of my questions.

I got a really pretty sofa at a great price and Heather was the best. No stress purchase and I will continue to buy from Ashley Store and I will ask for Heather next purchase.

Wonderful lady working there.She didn't give me any discounts but was very helpful for whatever I needed.

Friendly sales representative. Was very helpful with our purchase.

Fantastic staff ..Wed and Tracie were so helpful and very friendly!! Had a great experience! My furniture store from this day forward!!

Ben Stimier was wonderful. He was patient with me and did his best to find me exactly what I wanted. Everyone I encountered was pleasant and kind. Awesome experience

Everyone was wonderful! They helped me get an awesome couch within my budget & Heather was so sweet & helpful! I would definitely recommend seeing her if you’re looking for new furniture!

The experience we had at Ashley Furniture was really good. They gave us time to look around and decide on our purchase. No pressure from sales employees at all.

I did my research before I came in and came to test out a few couches. My salesman TJ was funny, efficient and easy to work with. He didn’t upsell me, and got me in and out in 25 minutes. He was a very easy guy to work with. I am looking forward to seeing the living room set and rug I bought. Will update on delivery.

Josh was a huge help while purchasing my new couch. He listened to my wants & needs, showed me every option to choose from, worked with my schedule for delivery, explained all payment options. All around, made this stressful time for me much easier!

Great sales person

Great experience. Very professional. Almost fun shopping for new furniture.

My husband and I were able to knock out so many pieces we needed for our home - quick, easy, and so affordable! Everyone was so nice and helpful. Especially Heather - who walked with us so patiently around the store to help us find exactly what we wanted. We can’t wait to receive our pieces!

Great service! Everyone we talked with were helpful and polite! Highly recommended getting your furniture from this store!

Great experience!!!! Looking forward to our new piece of furniture

What a great selection of furniture. Employee’s are welcoming. The young man that helped us was Wes. He was very professional, patient and personable. I highly recommend this store. I have never been disappointed…

Very disappointing experience with Ashley Furniture. We purchased a sidebar that was in perfect condition in the store, but when it was delivered, one of the doors was ripped off and hanging. It was clearly damaged during delivery, yet Ashley Furniture refused to fix or compensate us for the damage. We contacted the store multiple times, and each time we were told someone would call us back — no one ever did. Eventually, we received a generic email stating they wouldn’t help because it was a “final sale.” Again, the piece was not damaged at the time of purchase — it was damaged in their care during delivery. Now that we’ve posted a public review, they’re finally responding — but all they’re doing is asking us to call them, which we already did repeatedly, with no follow-up. It’s clear there was no intention to resolve this issue until it became public. In the end, we had to hire someone ourselves to fix the damage and pay out-of-pocket. At this point, the only fair resolution would be to issue us a Visa gift card to cover the cost of repairs. Disappointing customer service, lack of accountability, and no follow-through. We do not recommend buying from Ashley Furniture if you’re expecting reliable service or post-sale support. you are asking if you can resolve it now, but we have already been down that road and you refused so we had to hire it out to be fixed. If you really want to resolve this issue we would accept a $200 visa gift card to use anywhere - to cover the cost of getting this fixed since Ashley Furniture told us they would not take care of this. Ticket # 112620 started April 23 Claim Type: New Furniture Claim AGR Order Number:017G060345 Product Name: 1 of SERVER-VW--Lid -017 : Price- 900.0 : D747-60

Salesman really helpful finding solutions to all the problems.

We spent nearly $50,000 at Ashley Mae expecting professionalism and reliability. It’s now been over 5 months since our purchase, and one major piece of our order still hasn’t been delivered. Every single time we call, we’re met with excuses, zero accountability, and an incredibly rude attitude. Their customer service is absolutely terrible — representatives are dismissive, unhelpful, and even hang up the phone when we try to ask for updates or speak with a manager. On the rare occasion we do reach a manager, he simply reads off a screen, provides no real help, and makes it clear he doesn’t care that our order has been delayed for months. We’ve been patient since May–June 2025, but this has turned into a nightmare. For the amount of money we spent, we expected basic respect and communication. Instead, we’ve been ignored and treated like we don’t matter. Ashley Mae should be ashamed of this level of service. We hope this review warns others — if you value your time, money, and peace of mind, think twice before buying from them.

Nice selection of new and clerance (in the outlet portion). Julio was super attentive.

DeAndre greeted us promptly, was available for questions while giving us enough space to browse the selection. Professionally assisted in completing the transaction.

Julio did a awesome job!

My sales rep, Bryant, was friendly, easy to work with, not too pushy and was effective in helping me find the couch I wanted.

Very good experience and very knowledgeable salesman

We saw them advertised on TV with good sales drove 28 miles to look at what they had, found out their advertisements are leading with discontinued items. Caveat Emptor.

Jacob was very helpful and took the time to help us figure out our layout that best suited us.

I bought a mattress from outlet store section. Great markdown on price and still great quality. I had a protection plan credit from an out-of-state Ashley store and they did a great job honoring that credit. Wonderful service and excellent deal!

Excellent customer service. Was not overly pushy but present when needed.

Super nice helped me stay in budget and get a nice timeless piece

The staff were friendly and open about the buying process.

I always have an amazing experience no matter who helps you. Have bought various pieces of furniture over the years. Julio assisted with my purchase today and was very knowledgeable about the different furnitures and benefits for various styles. Would 100% recommend Ashley Furniture and Julio as well.

Our sales guy was amazing and very informative

Very pleased with our sales consultant, Sherri. No pressure and she was very helpful.thank you

great selection, decent prices, pushy sales people,

Purchased new living room furniture. Ben Stimler was our sales rep and he was a pleasure to deal with. Delivery is scheduled and we are looking forward to our upgraded room. Can’t wait to see it in place.

Sherri was so patient and really helped us make a good decision for our rooms. She was extremely helpful and kind. We never felt pushed or rushed. We would use her again!!

The salesman was very patient with my inducing. Great guy

Jeremy and Shane were so great to work with. They were very thorough and explained every answer to the questions we had. They made our buying experience of our purchases very pleasant and easy. We will definitely be a repeat customer of Ashley Furniture because of them.

Very helpful thanks Julio

Heather was amazing

The furniture is nice but the service after the sale is lacking. You can’t call the store with issues only get directed to a call center who mostly don’t know any answers.

My visits to Ashley Furniture were blessed and supernatural. Sherry and Josh were the angels in disguise who assisted me. My circumstances limited my budget, but the furniture that I needed was essential to restoring my home following a house fire. The first time I visited Ashley, Sherry assisted me with viewing my options. She was patient, attentive, knowledgeable, professional, empathetic, and treated me with respect in view of my circumstances. I didn’t attempt to buy that day, but knew I would return to Ashley to buy what I needed. When I returned, Josh came out of nowhere to assist me. He assessed my needs by asking me questions and actively listening to my responses. He used that professional skill to show me what Ashley had to offer. I was impressed! I had questions about what I wanted to buy. Josh answered all of my questions by allowing me to experience the comfort, appearance, durability, maintenance of my selections. I was persuaded and had confidence and trusted his suggestions. He helped me to buy exactly what I needed! Josh is amazingly gifted at his profession. Both he and Sherry exhibited stellar customer service skills and I am forever grateful for the service they provided. Thanks to both you!

Worst experience 😪.spent 5grand Manager ordered wrong bed and was a disaster from there. No communication was told one thing after another with broken promises. MADE 3 TRIPS TO STORE TO RESOLVE BECAUSE NO ONE WOULD CALL US OR SAY ANYTHING Had to make 3 trips to warehouse after being promised delivery and set up. Made payments on wrong orders and had to take off work. If you want to micro manage paid employees to do there job and do everything yourself for over priced particalboard. This is for you. Your warehouse people even had to apologize for several store transactions that they encountered with concern. They did their job and apologize for store not doing theirs.

Bryant was great help!

Great customer service in store. However, we were not told the set that we purchased could take weeks to be delivered. I called today and was told that they would give us a weeks notice, as in they have no idea when it would get delivered!! I wish we had been informed about this when we bought it and said we wanted it delivered!!

Great experience both were Very helpful. Thank you

Jeremy was awesome. Gave us space to roam through and look at all of the outlet furniture because that’s what we thought we wanted because of our budget. When we didn’t find anything back there that we loved. He helped us find something on the regular sales floor that was in our budget and that we absolutely loved.

TJ always makes it easy and keeps it professional.

Heather was AMAZING, and went the extra mile to help me find the things I liked. I will be back to buy more!

Very helpful and accommodating staff and great deals on quality furniture

Dre was amazing to work with. We will definitely be back!!!! Thanks Dre

They were professional. The workers came did their jobs and left. The job was great!

Great place and people to buy your furniture and or Deco

Fantastic experience with Ashley thus far. The delivery was fast and the set up of my new furniture went without a hitch. Thanks!

Gave space to explore but would routinely check in and offer good feedback. Wonderful price matching and support to be as financially reasonable as possible for our family. Definitely recommend this team!

Explained to Shane what we were looking for and our budget and he showed us several options. He was very knowledgeable about the inventory available. We made the purchase and was very pleased with his service

Worked with Ben and he was so helpful and patient while I looked around and was so indecisive! He was excited as I was picking out pieces and definitely will be coming back!

Service was great! This is my second time shopping with Ashley and it was a great experience.

I was greeted right away. I told young man what I was looking for and he me straight to the correct area. He was very patient and kind while I was testing chairs and answered all the questions I had.

Josh was awesome to work with!! 💯 Go to this store in Jtown. Ask for Josh. I usually HATE going you furniture stores. They ambush you when you walk in, but this guy didn't. I respect that and would highly recommend him. Don't waste your time on the store by Jefferson Mall.

Great deal, thanks!

The Salesperson was courteous, attentive, and very helpful. I would recommend shopping at Ashley.

Jeremy wqs very polite and a true help to help with our purchase 😀

Customer service was awesome!! Jacob was very nice and not pushy, very knowledgeable

Don't purchase anything from here.

Had a great experience with Bryant Cotton helping us purchase a recliner today. Looking forward to getting the chair!

Catherine and the manager on duty (I cannot remember his name), were exceptional. Customer service was above and beyond without smothering us. She was engaged, listened to me and provide suggestions on styles and quality. She didn’t oversell things and just created a pleasant experience. I will highly recommend this particular store to anyone who is shopping for furniture and furnishings. Thank you!

Made the process simple and pleasant.

Aaron and Jacob were super helpful and got me taken care of in no time!

Staff was great! No pressure for sales and helpful to assist in finding the perfect living room set up! I would recommend going for all your furniture needs!!

Very friendly and willing to help me with what I was looking for.

Had a great time with Julio! Knows his stuff!

Bryant our Sales Rep was fantastic. He wasn't salesy or pushy, he let us ask him when we needed his input. He also gave recommendations of things we didn't think about (like holding off on the coffee table that would block the path of reclining chairs on a custom sectional we ordered). Highy recommended and we will be back for another trip to add accessories after we get moved in next month!

Quick, easy, efficient! Great experience!

Great options. Very helpful.

Sheri is absolutely amazing! She found me the perfect mattress for my fibromyalgia and my fiancé’s sleep apnea. All while making us feel like old friends! Thank you thank you thank you!!

TJ was very helpful. Not pushy and knows the product.

TJ is truly the BEST!!! His kind soul won us over immediately. Just a sweetheart. He’s professional and very polite. He’s for the customer 100%. Thanks, TJ!

I had great experience with my sales rep, Kevin at Ashley Homestore Jeffersontown. He answered all my questions that I had. He wasn’t pushy and when I was ready to make the purchase, he went through everything thoroughly. My order should be here next week and I’m excited to get it!!

Jeremy and Shane at Ashley Furniture in Louisville were WONDERFUL to work with! They were knowledgeable and friendly, and really listened to my needs to help me find the perfect reclining living room set. They made my experience fun and successful in every way. It was an unparalleled customer service experience! Thank you, Jeremy and Shane! *Editing to add that I received my new furniture today, and the delivery process was smooth and easy. The guys who delivered were friendly, efficient, careful, and skilled at what they do. I love my new furniture! Thank you!

The guys were so helpful. I had some specific ideas of what I needed, Jeremy gave me options and space to formulate a decision. The gentleman who helped load my chair was very nice and helpful, he made me feel like a family member. Overall the best experience when buying furniture I’ve ever had…thanks.

Bryant C was absolutely wonderful! We spent HOURS shopping to furnish multiple rooms in our new home and he never skipped a beat despite my indecisiveness!!

Paul are sales person was very helpful and not pushy. I would recommend you asking for Paul.

Wes was very helpful!

Josh McGee gave us excellent care and service! He was very knowledgeable and made sure we did not miss any discounts. He was exceptional!

My person that was helping me was great. His name was Wes. Additionally, he brought someone else over to provide me a discount for my warranty on my desk. Unfortunately, another worker walked by stating that she’s got the “Grandma”, Staking claim on a customer in a derogatory way in front of me. That really didn’t sit well with me and it made me wonder what the employees are referring to us as before they come to greet us.

Excellent customer service!!

Ben was very kind and patient as he helped us find furniture that would fit our needs. He worked to get us a great price with financing and we are very happy with our first experience with Ashley Furniture!

The sales men were wonderful. The were patient and allowed me to make a choice. I was very pleased with my service.

I was looking for a sofa and Josh directed me to check the outlet items first. I found exactly what I needed and saved quite a bit by taking advantage of the outlet area. He could have easily started showing me more expensive items first. I appreciated his help and was excited to find a sofa I love at a great price.

The sales staff were very informative and helpful, but I felt the 80% off anniversary sale was misleading... i was going to spend about $1,000-1,500 and that qualified for a 10% discount... I had to spend $1,900+ to get a 15% discount... Lord knows what I would have to spend to get 80%! I asked if clearance items were 80% off and I was told prices were in red. Most of what I found (scratched and broken) were about 20% off regular price. I left and went elsewhere.

Josh is INCREDIBLE! His super knowledgeable and friendly, and gave incredible design ideas. I highly recommend asking for Josh if you are in store, he made this process so much fun!

Bryant was great, and very helpful! Great selection available and financing options

Kevin and Roger provided me with excellent service when they put together all of my bedroom furniture thank you so much

Josh McGee was very helpful and knew the answers to all of my questions. He respected my opinions, gave me time and space to think about what we wanted to buy and made the process very simple. Thank you Josh for helping us find our new living room fit today ! Added photos below of what we chose!

Kevin was so nice and extremely helpful when we were so indecisive about the couch we wanted. He found us the perfect solution!

Great experience buying a new living room setup. Kevin Helton did a great job presenting the products and was patient as we went back back and forth on a couple of ideas. Price was in the budget and hopefully delivery goes as seamless as the buying experience.

Very helpful and smooth buying experience!

Haven't been in the store in 15 years, I think the quality is better now than when we were there previously.

Ben greeted us at the door and was extremely helpful and courteous. Shane was outstanding and helped us we only shop at Ashley due to the customer service we get there.

Heather was very helpful and went the extra mile to send me pictures and information about the items that I looked at while at their store

Sherri was great and so helpful! Thank you

Julio was very informative and helpful.

No one pressured or bothered me until I was ready to purchase. Sale man was helpful.

Fast and friendly service

Salesman are very professional and very nice Thank you Brian for the courtesy

Bryant Cotten was great with my purchase. When I found a price difference online he swiftly updated my pricing to match. Very knowledgeable as well.

We appreciate support was beautiful have done business with them before will do again.

DeAndre was very helpful

Great experience and found exactly what I wanted plus an extra chair. Paul was very helpful and polite. Definitely recommend Ashley Furniture, I’ve purchased several times over the years and never disappointed!

Everyone was so helpful. Got great bedroom furniture I will be back again soon

Deandre knowledgeable & very helpful

Kevin was amazing in Ashley furniture! He helped guide us about any deals and what we were looking for but did not pester us!

Was quick and easy to be approved and salesman was great!

Josh was amazing!!! Answered all the questions I was going to ask before I even asked them which was great. Allowed me time to browse without pestering me. Was polite. accommodating and very helpful.

I had an outstanding experience at Ashley Furniture, thanks to Josh! From the moment I walked in, he was friendly, knowledgeable, and genuinely focused on helping me find the perfect furniture for my needs. He took the time to listen to what I was looking for, provided thoughtful recommendations, and never made me feel pressured to make a purchase. Josh’s professionalism and attention to detail stood out—he answered all my questions, explained financing options clearly, and made the entire process smooth and enjoyable. His customer service was top-notch, and it’s clear that he truly cares about his customers’ satisfaction. If you’re shopping at Ashley Furniture, I highly recommend asking for Josh. He’s the kind of salesperson who makes the buying experience easy, stress-free, and even fun! I’ll definitely be back because of his excellent service.

Product may be nice! But you can not talk to anyone on the delivery side of things. I was told my product would be here between 7 to 9 am. The AI is saying 2:11 pm. The other AI is saying 4:15 to 7:15 pm. How can you plan your day with that kind of information. A person has to take the whole day off work. They need to get a handle on customer service before it ends up in India.

My husband and I, as first-time customers at Ashley Furniture, thoroughly enjoyed our recent shopping experience selecting living room furniture. The sales associate, Paul, was kind, helpful, and patient in answering all of our questions. We were very satisfied and plan to return in the future.

Quick friendly service . Sherri and Jacob were very helpful !

Paul is the very BEST! Knowledgeable of inventory & matched our needs.... all three times!!

Mr. Cotten was wonderful!

DeAndre was excellent to work with. No pressure to purchase. Process was quick.

Salesman was great. I saw the loveseat on line so I went to Ashley's. They did not have it in the store so I ordered online. Very excited to get in.

Sales team was very helpful and attentive, we made a last minute same day pickup purchase and they assisted in making sure the warehouse had the order ready for us when we arrived.

Great inventory, service and prices!

DeAndre (Jerry) was great to work with.

Me and wife went into Ashley’s today we felt like we was rushed and nothing was explained to us.We found a bedroom set online at Ashley’s but never informed that they would price match it. The salesman was Jacob was rude and I felt like he was trying to make a quick sale. Did not care for us as a customer either.

Five Stars! ⭐⭐⭐⭐⭐ I cannot say enough wonderful things about Ashley at the Louisville, KY, Ashley store! I have been to multiple Ashley locations, and she is by far the most helpful, kind, and knowledgeable associate I have ever worked with. As a military family, we truly appreciated her warmth and the respect she showed us. She went above and beyond to make sure we had the best experience, answering all of our questions with patience and care. Her customer service was exceptional, and she made our shopping experience effortless and enjoyable. Ashley was so amazing that I’ll be ordering from her all the way from Mississippi in the future! She even gave me her personal number to help with future orders, which speaks volumes about her dedication to her customers. That’s how much I trust and appreciate her help! If you’re shopping at Ashley, ask for Ashley—you won’t be disappointed! Thank you, Ashley, for your kindness and outstanding service!

Not sure why I need to give them a one star. Worst service ever. Our bedroom suit delivered with no bed slats been trying to get this taken care of. Was told they were taking care of this and someone would be out today between 1 and 4pm. No show again. Do not buy from this company it's a joke 😒

Jerry was very helpful and kind

Allen was great with assisting with our recent purchase of a couple of accent tables. The delivery went smooth, the delivery guy was very nice, did a great job. Love my tables

Great service and very fast

Joshua McGee was the salesperson who helped us explaining the various levels of quality of their furniture and matching it to fit our particular needs. We found just what we needed at a price below some of the other furniture stores.

Our experience was great couldn't ask for a better sales associate heather answered all of our questions and more very helpful and nice

Excellent service with no pressure to buy. Helped me find the perfect bedroom suite that fell exactly in my price range. Highly recommend