Ashley Store & Outlet Jeffersontown, KY

Very good experience with my salesperson. Everything flowed very easy!

Zero stars. Worst experience ever!! Bought over $5k worth of furniture, paid for delivery to have a stained sectional couch and ottoman delivered. A ticket submitted by the driver was supposedly placed over a week ago to have it cleaned. We have heard from no one from Ashley’s regarding the matter. No one has reached out to clean the BRAND new highly priced couch! I repeat I have been waiting to hear from Ashley’s regarding getting NEW $5k plus furnisher CLEANED! Zero apologies, zero money back, and zero contact from Ashley’s. Purchasing from Ashley’s is a nightmare, will never do it again 😡😡😡😡

******* buyer beware ************* Bought furniture 6k worth 2 weeks ago. Was delivered with stains. Asked for the manager at the blankenbaker location, however I was just tossed around to automated systems. They say they have a cleaning crew that will fix the issue but that we found out the hard way is a lie. Now we have to dispute charges with the bank. *************** buyer beware*************

The service was very professional and friendly. They’re very accommodating and answered any and all my questions. I will definitely be back.

Very friendly Polite Salesman TJ pleasant, knew what he was doing. NO PRESSURE

The sales person was very helpful and very nice. I will go back to buy more with the same person, Joshua Mcgee

Ehh it's Ashley. Everything is overpriced, they oversell their garbage warranty and then try not to honor it. Go in, find what you like and order on amazon

The couch is beautiful & the delivery was made in the time frame given for the day. The only problem was my original delivery date getting pushed back one week.

Manager and staff were amazing and helpful!

Ben was super. He had a great grasp on what we needed and we bought it. In addition he was able to help us with some other things.

They are great

Ben was great working with us. Explained all the ins and outs and saved us some $. Thank you to Heather for assisting us with the insurance option as well.

Heather and Shane were very helpful and honest. Took time and listened to what we needed and were never pushy. Highly recommend!!⭐️⭐️⭐️⭐️⭐️

Very helpful!

Josh was very accommodating and helpful. He answered all of our many questions with a smile!

Jacob and Tracie made our process of buying a new couch SO smooth. They were incredibly welcoming, knowledgeable, and did everything they could to help us!

That kid Jacob was super nice and Shane really really showed care about working within my budget—I’m leaving happy, and the best thing someone can say when buying is that I don’t feel cheated! I’ll definitely be back!!

Julio Campos was an Excellent Sales Person. Very Professional. And Knowledgeable. Definitely an Asset to the Establishment & Company. Thank you Julio. Mr. Reed

TJ was very helpful with choosing a mattress. Bought a bedroom suite as well. He is great!!! Friendly, knowledgeable, and the process of purchasing was super fast!

The whole experience was awesome! Sherri was so helpful and knowledgeable. We love our new kitchen table. We look forward to working with Sherri again our our next big or small furniture purchase

Awesome job!!!!!!!

Deandre Smith was so nice to work with. No pressure and no hard sales. Very accommodating, professional and pleasant to work with. I highly recommend working with him!

Josh was a helpful salesman who went out of his way to help match a headboard to the drawers chosen.

Great place to buy a recliner! Jeremy was very helpful and friendly, and the price was right.

Great service

Very pleasant experience .. no pressure sales staff. Listened to my preference and worked with me to find exactly what I was looking for.

my experience was great. Mr. Campos helped me out the best he could and got my price where I wanted it. I plan to return soon.

This was my first time in the Ashley Furnitre store in Jtown. I highly recommend them. Heather was great help in picking out our new couch and recliner. She made the process so simple and easy. We will definitely shop here again. Thanks!!

Ben was outstanding and answered all questions or concerns. A great employee

Our salesman was Jeremy. He was very knowledgeable about the items we inquired about. Polite, kind and a joy to work with.

Amazing customer service, TJ was helpful and kind!

Heather was amazing! She was very understanding, helpful, and kind while we bought a couch!

The sales technician was professional, knowledgeable, friendly. She took me quickly to the furniture I said I wanted to see. It was exactly what I needed and the purchase was completed and we were back home with it within 30 minutes. I will be shopping at. Ashley's again.

Bryant was very patient and made me feel comfortable about changing my mind a few times before making my final decision.

Heather was personable and easy to work with. She was not pushy and really took the time to listen to our needs and wants. Shane ended the visit with an easy checkout process and he took great care of us. We were very happy overall

Jamie Judd was great! Very informative, approachable and personable.

Bryant was very helpful in helping us choose our new living room set. He was very patient and courteous .Great experience as always .

Purchased the leather recliner loveseat, and Ben did a great job of steering us in the right direction

It was pleasant. I'm excited about my new bed

Ashley was extremely helpful and answered all of my questions.

I got a really pretty sofa at a great price and Heather was the best. No stress purchase and I will continue to buy from Ashley Store and I will ask for Heather next purchase.

Wonderful lady working there.She didn't give me any discounts but was very helpful for whatever I needed.

Friendly sales representative. Was very helpful with our purchase.

Fantastic staff ..Wed and Tracie were so helpful and very friendly!! Had a great experience! My furniture store from this day forward!!

Ben Stimier was wonderful. He was patient with me and did his best to find me exactly what I wanted. Everyone I encountered was pleasant and kind. Awesome experience

Everyone was wonderful! They helped me get an awesome couch within my budget & Heather was so sweet & helpful! I would definitely recommend seeing her if you’re looking for new furniture!

The experience we had at Ashley Furniture was really good. They gave us time to look around and decide on our purchase. No pressure from sales employees at all.

I did my research before I came in and came to test out a few couches. My salesman TJ was funny, efficient and easy to work with. He didn’t upsell me, and got me in and out in 25 minutes. He was a very easy guy to work with. I am looking forward to seeing the living room set and rug I bought. Will update on delivery.

Josh was a huge help while purchasing my new couch. He listened to my wants & needs, showed me every option to choose from, worked with my schedule for delivery, explained all payment options. All around, made this stressful time for me much easier!

Great sales person

Great experience. Very professional. Almost fun shopping for new furniture.

My husband and I were able to knock out so many pieces we needed for our home - quick, easy, and so affordable! Everyone was so nice and helpful. Especially Heather - who walked with us so patiently around the store to help us find exactly what we wanted. We can’t wait to receive our pieces!

Great service! Everyone we talked with were helpful and polite! Highly recommended getting your furniture from this store!

Great experience!!!! Looking forward to our new piece of furniture

What a great selection of furniture. Employee’s are welcoming. The young man that helped us was Wes. He was very professional, patient and personable. I highly recommend this store. I have never been disappointed…

Very disappointing experience with Ashley Furniture. We purchased a sidebar that was in perfect condition in the store, but when it was delivered, one of the doors was ripped off and hanging. It was clearly damaged during delivery, yet Ashley Furniture refused to fix or compensate us for the damage. We contacted the store multiple times, and each time we were told someone would call us back — no one ever did. Eventually, we received a generic email stating they wouldn’t help because it was a “final sale.” Again, the piece was not damaged at the time of purchase — it was damaged in their care during delivery. Now that we’ve posted a public review, they’re finally responding — but all they’re doing is asking us to call them, which we already did repeatedly, with no follow-up. It’s clear there was no intention to resolve this issue until it became public. In the end, we had to hire someone ourselves to fix the damage and pay out-of-pocket. At this point, the only fair resolution would be to issue us a Visa gift card to cover the cost of repairs. Disappointing customer service, lack of accountability, and no follow-through. We do not recommend buying from Ashley Furniture if you’re expecting reliable service or post-sale support. you are asking if you can resolve it now, but we have already been down that road and you refused so we had to hire it out to be fixed. If you really want to resolve this issue we would accept a $200 visa gift card to use anywhere - to cover the cost of getting this fixed since Ashley Furniture told us they would not take care of this. Ticket # 112620 started April 23 Claim Type: New Furniture Claim AGR Order Number:017G060345 Product Name: 1 of SERVER-VW--Lid -017 : Price- 900.0 : D747-60

Salesman really helpful finding solutions to all the problems.

Had a very pleasant experience

Nice selection of new and clerance (in the outlet portion). Julio was super attentive.

DeAndre greeted us promptly, was available for questions while giving us enough space to browse the selection. Professionally assisted in completing the transaction.

Julio did a awesome job!

My sales rep, Bryant, was friendly, easy to work with, not too pushy and was effective in helping me find the couch I wanted.

Very good experience and very knowledgeable salesman

We saw them advertised on TV with good sales drove 28 miles to look at what they had, found out their advertisements are leading with discontinued items. Caveat Emptor.

Jacob was very helpful and took the time to help us figure out our layout that best suited us.

I bought a mattress from outlet store section. Great markdown on price and still great quality. I had a protection plan credit from an out-of-state Ashley store and they did a great job honoring that credit. Wonderful service and excellent deal!

Excellent customer service. Was not overly pushy but present when needed.

Super nice helped me stay in budget and get a nice timeless piece

The staff were friendly and open about the buying process.

I always have an amazing experience no matter who helps you. Have bought various pieces of furniture over the years. Julio assisted with my purchase today and was very knowledgeable about the different furnitures and benefits for various styles. Would 100% recommend Ashley Furniture and Julio as well.

Our sales guy was amazing and very informative

Very pleased with our sales consultant, Sherri. No pressure and she was very helpful.thank you

great selection, decent prices, pushy sales people,

Purchased new living room furniture. Ben Stimler was our sales rep and he was a pleasure to deal with. Delivery is scheduled and we are looking forward to our upgraded room. Can’t wait to see it in place.

Sherri was so patient and really helped us make a good decision for our rooms. She was extremely helpful and kind. We never felt pushed or rushed. We would use her again!!

The salesman was very patient with my inducing. Great guy

Jeremy and Shane were so great to work with. They were very thorough and explained every answer to the questions we had. They made our buying experience of our purchases very pleasant and easy. We will definitely be a repeat customer of Ashley Furniture because of them.

Very helpful thanks Julio

Heather was amazing

The furniture is nice but the service after the sale is lacking. You can’t call the store with issues only get directed to a call center who mostly don’t know any answers.

My visits to Ashley Furniture were blessed and supernatural. Sherry and Josh were the angels in disguise who assisted me. My circumstances limited my budget, but the furniture that I needed was essential to restoring my home following a house fire. The first time I visited Ashley, Sherry assisted me with viewing my options. She was patient, attentive, knowledgeable, professional, empathetic, and treated me with respect in view of my circumstances. I didn’t attempt to buy that day, but knew I would return to Ashley to buy what I needed. When I returned, Josh came out of nowhere to assist me. He assessed my needs by asking me questions and actively listening to my responses. He used that professional skill to show me what Ashley had to offer. I was impressed! I had questions about what I wanted to buy. Josh answered all of my questions by allowing me to experience the comfort, appearance, durability, maintenance of my selections. I was persuaded and had confidence and trusted his suggestions. He helped me to buy exactly what I needed! Josh is amazingly gifted at his profession. Both he and Sherry exhibited stellar customer service skills and I am forever grateful for the service they provided. Thanks to both you!

Worst experience 😪.spent 5grand Manager ordered wrong bed and was a disaster from there. No communication was told one thing after another with broken promises. MADE 3 TRIPS TO STORE TO RESOLVE BECAUSE NO ONE WOULD CALL US OR SAY ANYTHING Had to make 3 trips to warehouse after being promised delivery and set up. Made payments on wrong orders and had to take off work. If you want to micro manage paid employees to do there job and do everything yourself for over priced particalboard. This is for you. Your warehouse people even had to apologize for several store transactions that they encountered with concern. They did their job and apologize for store not doing theirs.

Bryant was great help!

Great customer service in store. However, we were not told the set that we purchased could take weeks to be delivered. I called today and was told that they would give us a weeks notice, as in they have no idea when it would get delivered!! I wish we had been informed about this when we bought it and said we wanted it delivered!!

Great experience both were Very helpful. Thank you

Jeremy was awesome. Gave us space to roam through and look at all of the outlet furniture because that’s what we thought we wanted because of our budget. When we didn’t find anything back there that we loved. He helped us find something on the regular sales floor that was in our budget and that we absolutely loved.

TJ always makes it easy and keeps it professional.

Heather was AMAZING, and went the extra mile to help me find the things I liked. I will be back to buy more!

Very helpful and accommodating staff and great deals on quality furniture

Dre was amazing to work with. We will definitely be back!!!! Thanks Dre

They were professional. The workers came did their jobs and left. The job was great!

Great place and people to buy your furniture and or Deco

Fantastic experience with Ashley thus far. The delivery was fast and the set up of my new furniture went without a hitch. Thanks!

Gave space to explore but would routinely check in and offer good feedback. Wonderful price matching and support to be as financially reasonable as possible for our family. Definitely recommend this team!

Explained to Shane what we were looking for and our budget and he showed us several options. He was very knowledgeable about the inventory available. We made the purchase and was very pleased with his service

Worked with Ben and he was so helpful and patient while I looked around and was so indecisive! He was excited as I was picking out pieces and definitely will be coming back!

Service was great! This is my second time shopping with Ashley and it was a great experience.

I was greeted right away. I told young man what I was looking for and he me straight to the correct area. He was very patient and kind while I was testing chairs and answered all the questions I had.

Josh was awesome to work with!! 💯 Go to this store in Jtown. Ask for Josh. I usually HATE going you furniture stores. They ambush you when you walk in, but this guy didn't. I respect that and would highly recommend him. Don't waste your time on the store by Jefferson Mall.

Great deal, thanks!

Jeremy wqs very polite and a true help to help with our purchase 😀

Customer service was awesome!! Jacob was very nice and not pushy, very knowledgeable

Don't purchase anything from here.

Had a great experience with Bryant Cotton helping us purchase a recliner today. Looking forward to getting the chair!

Catherine and the manager on duty (I cannot remember his name), were exceptional. Customer service was above and beyond without smothering us. She was engaged, listened to me and provide suggestions on styles and quality. She didn’t oversell things and just created a pleasant experience. I will highly recommend this particular store to anyone who is shopping for furniture and furnishings. Thank you!

Made the process simple and pleasant.

Aaron and Jacob were super helpful and got me taken care of in no time!

Staff was great! No pressure for sales and helpful to assist in finding the perfect living room set up! I would recommend going for all your furniture needs!!

Very friendly and willing to help me with what I was looking for.

Had a great time with Julio! Knows his stuff!

Bryant our Sales Rep was fantastic. He wasn't salesy or pushy, he let us ask him when we needed his input. He also gave recommendations of things we didn't think about (like holding off on the coffee table that would block the path of reclining chairs on a custom sectional we ordered). Highy recommended and we will be back for another trip to add accessories after we get moved in next month!

Quick, easy, efficient! Great experience!

Great options. Very helpful.

Sheri is absolutely amazing! She found me the perfect mattress for my fibromyalgia and my fiancé’s sleep apnea. All while making us feel like old friends! Thank you thank you thank you!!

TJ was very helpful. Not pushy and knows the product.

TJ is truly the BEST!!! His kind soul won us over immediately. Just a sweetheart. He’s professional and very polite. He’s for the customer 100%. Thanks, TJ!

I had great experience with my sales rep, Kevin at Ashley Homestore Jeffersontown. He answered all my questions that I had. He wasn’t pushy and when I was ready to make the purchase, he went through everything thoroughly. My order should be here next week and I’m excited to get it!!

Jeremy and Shane at Ashley Furniture in Louisville were WONDERFUL to work with! They were knowledgeable and friendly, and really listened to my needs to help me find the perfect reclining living room set. They made my experience fun and successful in every way. It was an unparalleled customer service experience! Thank you, Jeremy and Shane! *Editing to add that I received my new furniture today, and the delivery process was smooth and easy. The guys who delivered were friendly, efficient, careful, and skilled at what they do. I love my new furniture! Thank you!

The guys were so helpful. I had some specific ideas of what I needed, Jeremy gave me options and space to formulate a decision. The gentleman who helped load my chair was very nice and helpful, he made me feel like a family member. Overall the best experience when buying furniture I’ve ever had…thanks.

Bryant C was absolutely wonderful! We spent HOURS shopping to furnish multiple rooms in our new home and he never skipped a beat despite my indecisiveness!!

Paul are sales person was very helpful and not pushy. I would recommend you asking for Paul.

Wes was very helpful!

Josh McGee gave us excellent care and service! He was very knowledgeable and made sure we did not miss any discounts. He was exceptional!

My person that was helping me was great. His name was Wes. Additionally, he brought someone else over to provide me a discount for my warranty on my desk. Unfortunately, another worker walked by stating that she’s got the “Grandma”, Staking claim on a customer in a derogatory way in front of me. That really didn’t sit well with me and it made me wonder what the employees are referring to us as before they come to greet us.

Excellent customer service!!

Ben was very kind and patient as he helped us find furniture that would fit our needs. He worked to get us a great price with financing and we are very happy with our first experience with Ashley Furniture!

The sales men were wonderful. The were patient and allowed me to make a choice. I was very pleased with my service.

I was looking for a sofa and Josh directed me to check the outlet items first. I found exactly what I needed and saved quite a bit by taking advantage of the outlet area. He could have easily started showing me more expensive items first. I appreciated his help and was excited to find a sofa I love at a great price.

The sales staff were very informative and helpful, but I felt the 80% off anniversary sale was misleading... i was going to spend about $1,000-1,500 and that qualified for a 10% discount... I had to spend $1,900+ to get a 15% discount... Lord knows what I would have to spend to get 80%! I asked if clearance items were 80% off and I was told prices were in red. Most of what I found (scratched and broken) were about 20% off regular price. I left and went elsewhere.

Josh is INCREDIBLE! His super knowledgeable and friendly, and gave incredible design ideas. I highly recommend asking for Josh if you are in store, he made this process so much fun!

Bryant was great, and very helpful! Great selection available and financing options

Kevin and Roger provided me with excellent service when they put together all of my bedroom furniture thank you so much

Josh McGee was very helpful and knew the answers to all of my questions. He respected my opinions, gave me time and space to think about what we wanted to buy and made the process very simple. Thank you Josh for helping us find our new living room fit today ! Added photos below of what we chose!

Kevin was so nice and extremely helpful when we were so indecisive about the couch we wanted. He found us the perfect solution!

Great experience buying a new living room setup. Kevin Helton did a great job presenting the products and was patient as we went back back and forth on a couple of ideas. Price was in the budget and hopefully delivery goes as seamless as the buying experience.

Very helpful and smooth buying experience!

Haven't been in the store in 15 years, I think the quality is better now than when we were there previously.

Ben greeted us at the door and was extremely helpful and courteous. Shane was outstanding and helped us we only shop at Ashley due to the customer service we get there.

Heather was very helpful and went the extra mile to send me pictures and information about the items that I looked at while at their store

Sherri was great and so helpful! Thank you

Julio was very informative and helpful.

No one pressured or bothered me until I was ready to purchase. Sale man was helpful.

Fast and friendly service

Salesman are very professional and very nice Thank you Brian for the courtesy

Bryant Cotten was great with my purchase. When I found a price difference online he swiftly updated my pricing to match. Very knowledgeable as well.

We appreciate support was beautiful have done business with them before will do again.

DeAndre was very helpful

Great experience and found exactly what I wanted plus an extra chair. Paul was very helpful and polite. Definitely recommend Ashley Furniture, I’ve purchased several times over the years and never disappointed!

Everyone was so helpful. Got great bedroom furniture I will be back again soon

Deandre knowledgeable & very helpful

the bed is nice if the delivery people could’ve managed to do their job correctly. not the stores fault, but it’s disappointing. update: i’m supposed to be getting a replacement bed for free but it’s taking forever and no one is responding to our emails. they “filed a claim” but that’s about it.

Kevin was amazing in Ashley furniture! He helped guide us about any deals and what we were looking for but did not pester us!

Was quick and easy to be approved and salesman was great!

Josh was amazing!!! Answered all the questions I was going to ask before I even asked them which was great. Allowed me time to browse without pestering me. Was polite. accommodating and very helpful.

I had an outstanding experience at Ashley Furniture, thanks to Josh! From the moment I walked in, he was friendly, knowledgeable, and genuinely focused on helping me find the perfect furniture for my needs. He took the time to listen to what I was looking for, provided thoughtful recommendations, and never made me feel pressured to make a purchase. Josh’s professionalism and attention to detail stood out—he answered all my questions, explained financing options clearly, and made the entire process smooth and enjoyable. His customer service was top-notch, and it’s clear that he truly cares about his customers’ satisfaction. If you’re shopping at Ashley Furniture, I highly recommend asking for Josh. He’s the kind of salesperson who makes the buying experience easy, stress-free, and even fun! I’ll definitely be back because of his excellent service.

Product may be nice! But you can not talk to anyone on the delivery side of things. I was told my product would be here between 7 to 9 am. The AI is saying 2:11 pm. The other AI is saying 4:15 to 7:15 pm. How can you plan your day with that kind of information. A person has to take the whole day off work. They need to get a handle on customer service before it ends up in India.

My husband and I, as first-time customers at Ashley Furniture, thoroughly enjoyed our recent shopping experience selecting living room furniture. The sales associate, Paul, was kind, helpful, and patient in answering all of our questions. We were very satisfied and plan to return in the future.

Quick friendly service . Sherri and Jacob were very helpful !

Paul is the very BEST! Knowledgeable of inventory & matched our needs.... all three times!!

Mr. Cotten was wonderful!

DeAndre was excellent to work with. No pressure to purchase. Process was quick.

Salesman was great. I saw the loveseat on line so I went to Ashley's. They did not have it in the store so I ordered online. Very excited to get in.

Sales team was very helpful and attentive, we made a last minute same day pickup purchase and they assisted in making sure the warehouse had the order ready for us when we arrived.

Great inventory, service and prices!

DeAndre (Jerry) was great to work with.

Me and wife went into Ashley’s today we felt like we was rushed and nothing was explained to us.We found a bedroom set online at Ashley’s but never informed that they would price match it. The salesman was Jacob was rude and I felt like he was trying to make a quick sale. Did not care for us as a customer either.

Five Stars! ⭐⭐⭐⭐⭐ I cannot say enough wonderful things about Ashley at the Louisville, KY, Ashley store! I have been to multiple Ashley locations, and she is by far the most helpful, kind, and knowledgeable associate I have ever worked with. As a military family, we truly appreciated her warmth and the respect she showed us. She went above and beyond to make sure we had the best experience, answering all of our questions with patience and care. Her customer service was exceptional, and she made our shopping experience effortless and enjoyable. Ashley was so amazing that I’ll be ordering from her all the way from Mississippi in the future! She even gave me her personal number to help with future orders, which speaks volumes about her dedication to her customers. That’s how much I trust and appreciate her help! If you’re shopping at Ashley, ask for Ashley—you won’t be disappointed! Thank you, Ashley, for your kindness and outstanding service!

Not sure why I need to give them a one star. Worst service ever. Our bedroom suit delivered with no bed slats been trying to get this taken care of. Was told they were taking care of this and someone would be out today between 1 and 4pm. No show again. Do not buy from this company it's a joke 😒

Jerry was very helpful and kind

Allen was great with assisting with our recent purchase of a couple of accent tables. The delivery went smooth, the delivery guy was very nice, did a great job. Love my tables

Great service and very fast

Joshua McGee was the salesperson who helped us explaining the various levels of quality of their furniture and matching it to fit our particular needs. We found just what we needed at a price below some of the other furniture stores.

Josh, treated me right. As soon a I walked in he did introduce himself, I let him know I'm gonna look and if I had questions I will look for him. He gave me all the time I needed, then he helped make decisions with me, I appreciate the honest opinions he had. I will come back here !

Our experience was great couldn't ask for a better sales associate heather answered all of our questions and more very helpful and nice

Excellent service with no pressure to buy. Helped me find the perfect bedroom suite that fell exactly in my price range. Highly recommend

We have been an Ashley Customer for 16 years, the furniture we have purchased is either still in use or getting a 2nd life with our children. We shop at Ashley’s for quality, price and latest designs, along with friendly staff that gives you space. . Keep up the great work Shane & Kevin!!

TJ was kind, patient and helpful as we searched for a couch. Ended up not finding a couch to fit our space but we found a great dining room table. TJ helped us with a speedy check out and we were able to pick up our purchase at our convenience. I would highly recommend Ashley Furniture.

Great , friendly service! Made sure I found exactly what I wanted and at a great price!

Paul was great. He offered assistance but didn’t hover. He checked in as I cruised the available stock and made the purchase a smooth process Thanks Paul

Thank you Deandre and Shane for great customer service! They resolved all our issues with no sweat nor hassle. Greatly recommended Ashley JTown.

Very nice experience as always with Ashley it is why I continue to go back.

Dre was very courteous and helpful. He gave us information and answered questions but did not hover.

Thanks Kevin and Heather

They have some interesting looking lamps, and electrical adjusting mattresses.

It was great to work with Shane. I have never had more of a seamless experience purchasing beds for my kiddos!

They were extremely helpful and worked really hard on getting us the best price, we are very pleased with their service

Great customer service.

DeAndre was fantastic :) Professional and kind!

Great customer service by Wes

Great service! Bryant is the best!

We had great shopping experience at Ashley’s as we normally do most all our furniture came from there easy to work with good selection

Wes and Shane were absolutely amazing and super informative and great to work with! I would recommend anyone to go check them out when buying any furniture!

DeAndre was great to work with!

Very knowledgeable and helpful! Found the perfect living room furniture thanks to Julio!

Very professional and pleasant staff, helpful! We are definitely comeback customers!

Staff was very helpful and friendly.

Jeremy and the other sales associates were very helpful!

Much better experience than my last purchase at Ashley. Not exactly, we were told furniture would be delivered 2/7/25 and it was not. In fact no delivery had been set up at all. So frustrating and a waste of our time!

Kevin was great and very helpful to deal with. The manager Shane was also great to deal with while making our selections. This is the second set of couches & loveseats that we have purchased from Ashley.

Professional friendly and fun! Jacob was incredibly helpful and the whole process was very easy I did not catch the gentleman's name who helped me at check out that he too was very helpful, professional friendly and fun! Highly recommend Ashley HomeStore

My husband and I walked into this Jtown Ashley last night and had a pleasant experience. We needed to see almost everything regarding furniture for multiple rooms. The sales person, Kevin, approached us, gave us an explanation of the store and let us look at everything without hovering. He was around for questions when we were ready. The store has a large selection for just about everything, even outdoor furniture. We're already making plans to shop more for the rest of our rooms. Thank you for being patient with us and letting us figure out what we like.

Went in to just see if I could maybe find a bed 🛌 where the head and foot portion went up and down!! I met with Paul Singh helped me out! He is very knowledgeable and I decided to not just look 👀 because I already knew what I wanted! So I can’t wait to get it here and sleep 😴 in peace! With my pup 🐶 of course!! Thank you Paul…it was my pleasure!🙏🏻🙏🏻🙏🏻

The sales people went out of their way to make sure that I was a satisfied customer. I was very impressed!

Everything was great! Should bring back the cookies!

Had a good experience with Jacob at the Ashley Outlet. He was not pushy and was very informative. One thing that would have helped my experience was for any salesperson to acknowledge me when I entered the store. I stopped at a dining room table, where 6 salespeople/staff were sitting and told them I had a question. Jacob got up and offered to help. I had walked thru the entire store and passed at least 3 salespeople, besides those at the table. Everything worked out, however I think a greeting upon entering the store is nice.

Jeremy is awesome!! He helped us finding the right stuff we needed!

First, the store was really nice with a great selection but I felt like I was at a used car lot with someone at the door ready to pounce but that is what it is. She was nice and did not hover and explained the sales and checked on me periodically so that was good. I came looking for a lamp my wife had seen online and we were hoping to get right then and not having to wait for shipping and worrying about porch pirates or shipping damage. We wanted a physical store to deal with. That'd not matter as they would have to order and ship to me anyway. They said they would match Ashley's online price but not Amazon or Target which would ship to the store next to me for $13 cheaper and free shipping. The salesperson said they could not go that low even though Amazon's regular price is $7 less than the $49.99 price that was matched. She assumed that if there was something wrong or my wife did not like it when she saw it in person we could bring it back for a refund or they would order another one if damaged in shipping or in assembly. I did not like it but they had already ran my card when I saw that Target would ship to the store. When she took down my info on her phone she got my address wrong missing a letter in the street name. She corrected my information but it was still wrong on the shipping address and could not fix it. Another woman told her to send an email to someone to fix it. That left me uneasy. She also could not tell me the date it would arrive, a few days if in stock. That is not good enough. Amazon would arrive on 2/1 and Target on 1/31. It is an Ashley product you should be able to give an exact date as well. Also, when ordering she had it as two instead of 1 lamp when she gave me the pad to sign and that had to be corrected. This process took a while and made you appreciate online shopping. She said we are used to selling a set of two which is probably the original price and the reason she said she could not match the other price. I am now hoping that it arrives by the weekend and is in good shape. But who knows when it will show up. I don't. I left feeling played, stupid and full of trepidation not happy and excited but as long as it gets here in a timely manner, in good shape and my wife likes it that is all that matters. We are looking for new living room and bedroom furniture and we will see how this goes before considering Ashley furniture for these larger purchases.

I went in the store today to see if they had shelves I found online. They did not however, they matched the price online and helped me order them and get a delivery in place. Everything went well on this visit.

Great place and really helpful team, my credit needed some help to say the least but the acima representative Tracie helped me out to get the dresser I've wanted for a couple of months now.

Julio provided excellent customer service. They had the bed I wanted. Just wish it didn't take 4-6 weeks to get it.

Google took me to the other side of the building. Before heading that way, I text as asked saying I was heading that way to “minimize wait time” and when I arrived I text again. I was there 30 minutes and nothing… went knocking on doors and someone told me they were on the other side of the building. I went to that side and went inside. Lady at the desk said oh ya those texts are going to someone in a different state they have nothing to do with us we didn’t know you were here…. I said so that’s a problem it shouldn’t be that way and she just agreed. After waiting longer for 2 people in front of me I got my item which I found was damaged upon opening. For the prices they charge for their furniture they should improve a LOT of their business processes.

Me. Cotton was excellent.

Josh was very helpful. He was knowledgeable, answered all of our questions and was very pleasant. Aaron was also helpful.

Good furniture not sure why they collected tax on delivery fees as well

(Translated by Google) Very pleased, Wes was a very good seller, he helped us a lot. (Original) Muy complacidos, wes fue muy buen vendedor, nos ayudó mucho.

I normally hate going into furniture stores and shopping period. However today was an amazing experience! Bryant helped me in getting exactly what I wanted and he did not push me to get things I did not need or want. He was knowledgeable and professional. He helped me to explore all of my options and it did not take all day to do it! I highly recommend this store for your furniture needs.

Overall experience was great very personal when working with our sales rep. Plus the manager was good about checking over the details

Wes Branchfield has provided helpful customer service last 2 times we shopped at Ashley in J-Town. He’s gotten us the best price possible, provides stock info and accurate merchandise availability. Key things for a successful sale and a positive experience. Keep up the good work Wes! Thank you, Craig and Lisa Burkhead

Very unhelpful staff

The third trip was the one where I walked out with a purchase. Josh was great to work with days 2 & 3. Ashley has a wide variety as a whole. I have more positive things to say than negative. My personal preference for looking for any high ticket item is “leave me alone so I can look.” You know…it is that feeling when you go buy a car….you know the one; I don’t need to explain any further. A salesman that can’t read social cues (or chooses not to read them) is just not a good match for me. So, if you decide to go, ask for Josh. He respected that! I was not sure what I wanted to the office space I was creating. He wasn’t pushy and that was what made me come back for the third look.

Our sales rep was great. The process was easy and we are very excited about our purchases.

Kevin and Shane were fantastic and enjoyable to interact with.

Joshua was an excellent salesman. He was very knowledgeable and patient with my indecisiveness. Can’t wait for my new living room furniture to come in. Thanks Joshua !!!!

Very disappointed with the delivery scheduling.

TJ is great. Always helpful and knowledgeable.

Very attentive sales person. Good value for the furniture that I bought.

I will just start this off by reminding anyone looking to buy furniture, this is NOT the only Ashley store in the area. I would urge you to visit a different one. When we first came into the store we were approached by Josh who seemed eager to help us. My wife and I already had what we wanted picked out which should make his job much easier. We explained to him that we're closing on a new home and we're looking to place an order of furniture for the new home. The new home is in SC and this was also explained to him. We just wanted to verify some things and get eyes on a few pieces (specifically couch set) and would be back to place our order once we closed on our home. Upon returning to the store we met with Josh yet again where we began working in the order. At the point of being ready to place the order Josh decides to tell us that they cannot ship to SC because Ashley stores are regionally aligned and can only ship from warehouses within their region. At this point we should've just left but after being there for nearly 3 hours it felt like we would be wasting a ton of time if we did. At this point we ask about purchasing the things we can pick up from their warehouse locally to at least get some of the items and since Josh has spent so much time working with us we were trying to at least buy something from him. Another mistake on our part. After some work Josh gives us a list of what can be picked up from their warehouse. I confirmed with him multiple times that I can be at the warehouse at 0900 the next day to pickup the items and he verified that was correct. We place the order and leave. The next day I arrive to the warehouse to pickup yhe items and am told that only 1 item on the entire is in stock and can be picked up. I was baffled. After some discussion with the ladies at the pickup office (they were amazing by the way), I was informed that I was misinformed about how order pickups are done (She was being nice and trying to not say that I was LIED to but it was clear that what she meant). Apparently, when you order with Ashley and are picking it up yourself the warehouse requests your items from their manufacturers and once they arrive they contact you for the pickup (these items are not just sitting at the warehouse waiting for purchase). The ladies were able to move some stuff around and pull from other orders that were waiting on pieces that have to arrived yet to get me most of mine. Being still short a few items I took what I could get and left. We have made multiple attempts to reach back out to the store and been ignored, given the run around by other employees and just straight avoided. Since we're moving out state and leaving the day after our order was picked up we weren't exactly able to go back in store to corner Josh about his lies which has resulted in me just writing this review. We have also called Ashley directly and were advised to go into the store or call the store which has been unsuccessful on both accounts. I would avoid this store and specifically not buy through Josh. He will lie to you and then do his best to ignore you and not own up to anything once he gets the sale he is after. Hopefully this will help others avoid the disaster in the future.

Josh and manager was great to work with. I was tired, had been to several places and they were patient, showed me different options and were not pushy at all. Awesome experience! Thank you! Now can’t wait for new sofa/ottomon!

Always great service and good selection in the latest styles.

Josh was incredibly patient and knowledgeable. He never rushed up, helped us make the right decision. Gave us time and space in the beginning and then helped us make a final decision l. 10/10 recommend Josh McGee! Thanks again Josh we will be back!

Amazing! Josh was wonderful. Easy & quick very satisfied

Jeremy and Shane were super helpful and easy to work with. They are very personable, honest people and answered all the questions that I had. I’m glad I got my new furniture from here!

Bryant was very helpful and knowledgeable. The entire process was quick!

Working with Jeremy was awesome— so kind and attentive without being overbearing. Helped us with our purchase and explaining our payment options and financing! Will be back

Great service took time to help very accommodating. Bryant Cotton was great

Paul was knowledgeable and very kind and helpful! He helped us make the right decision for our needs in a couch. As an added bonus he taught us a bit about mattresses as we were cashing out. We’ll be back!

Great experience shopping today. Kevin H. helped us purchase our oversized chair we had been hunting for. He was excellent. Friendly, helpful, and never felt pushy or like he was hovering. Ashley is always my go to for furniture.

TJ was amazing!!! He was friendly, professional and answered all of my questions. Wonderful experience!!

Paul is very good. Doesn’t pressure, just inform.

I came to Ashley furniture store looking for a sofa. Previously i owned a sofa bed for 60 years and loved it. Ben was my salesman and he was wonderful in assisting me with my purchase. He is a great addition to your company. Thank you Ben. In the future if I would anything else I will be sure to let you know.

The guys there are good people will make things happen

Joshua did a great job helping us find exactly what we were looking for! He was a huge help in our buying process!

Matched the online price fine and pleased with the purchase- but warranty of 400 is 4 times higher than online

Great experience

We love the furniture but when it was delivered a few pieces were broken and busted. They are replacing the pieces but we can’t put everything together and put things back in our drawers.

Easy transaction, quality product. Very helpful sales associate. I was a little disappointed with the delivery cost, and the extended protection plan cost as compared to other retailers. Overall I’m happy with my experience.

Terrance Johnson was helpful and efficient. This was the second time I came in the store in4 months. Both times he was the sales rep who greeted me. Our purchase was finalized in minutes with his help. I wish every buying experience was that smooth.

I had a great experience at Ashley. Bryant was very helpful. Through no fault of his own, there were a couple of technical issues and he worked hard at sorting them out. Shane, the manager, was also extremely helpful. They both made the process easy.

Sherri was excellent. Knowledgeable, professional and fun.

I purchased a bedroom set, dining set, and sofa from Ashley in October. I am loving all of the pieces I got so far. Catherine was the one to help me throughout the process and she was the BIGGEST help. She ensured that I was getting the best deal possible through their promotion which was obviously much appreciated. She is very knowledgeable about her job and proved so by helping to fix an error another rep had made which would have costed me about $500 in excess of what I should have paid when adding pieces to an existing order. I would strongly recommend her to anyone shopping at this location!

The easiest, fastest furniture purchase ever!! Our salesman, Ben, was AWESOME and made it a smooth process! He was super nice, which definitely helped!

Our sales guy went above and beyond and was not pushy at all. He was very helpful and we will go to him again!

Love the quality and service from the staff! Manager Shane from the J- town store was SUPER helpful!!

Jeremy is the best! He was very kind, and helped us out so so much. He was able to work with our budget and advised us. Couldn’t have asked for a better person to work with (especially for me and my fiancé’s first big purchase)!

Kevin at the Jeffersontown store was a great help. He was knowledgeable and answered all of our questions. He made it easy to find what we were looking for without hassle.

Worst experience in a purchase i have ever in my life had. Purchased over 4k in furniture. The bed i got was to high so I requested to exchange it. Long process, then when I got the one that was supposed to be lower they didn't order the right box set so it was just as high as the first. Another long process to correct. When I did get the proper box for the bed. The legs of the slacks were not attached properly so a few days after at 2 am in the morning the bed collapsed as the legs fell n snapped the slacks with my husband and I hitting the floor and my head. As of now my mattress n box are on the floor . Which I'm sure will be another long process without compensation for all my inconvenience. Don't buy from here or use their financing. HORRIBLE HORRIBLE customer care. NEVER EVER AGAIN . I'LL GO TO A NON NAME BRAND STORE BEFORE EVER SHOPPING HERE AGAIN.

Great staff creating a pleasant and hassle free experience.

DeAndre was the best! So helpful & made the whole process so smooth and easy!

We recently went to the JTown Ashley Store, and Catherine and Jeremy were great in helping us in our recent purchase, along with their Manager Shane. They met all of our needs and even helped in getting everything we could for the offers this weekend had to offer. We appreciate their professionalism and courtesy they showed us through the whole process!

Catherine at your Jeffersontown store is fantastic!! She was extremely knowledgeable about the adjustable beds and also very friendly!

Very friendly

Wide variety but found that many pieces had negative reviews saying the furniture doesn't last. A little on the higher end for pricing.

I went to Ashley furniture and worked with Aaron Brown he helped me with my purchases. Everyone was knowledgeable and took care of my needs. Service was seamless. Thank you very much. I highly recommend!

Best place good price love it

We already had in mind the dining set we wanted. Sherri was our salesperson and took us straight to the item. No upsales, no pressure and gave us a bit of a discount. It was a pleasure and a good experience dealing with Sherri.

We came in for pillows, but will definitely be back whenever we need furniture. Brandt was AMAZING, and naturally so polite and kind to my mother. Not pushy, just incredibly helpful! Excellent work and you’re lucky to have him on the team. We were both really impressed!

Bryant Cotten was extremely helpful in making my decisions about my furniture. I will definitely be back and would like to request his help when returning to pick out a bedroom suit

TJ was fantastic in every way. Could not have asked for better!! Customer service at it’s best.

Salesperson was extremely helpful. Worked with me in so many ways. My salesperson was Jacob Ashabraner. So far very happy with the experience and couch.

I had a great experience here today. Jacob Ashabraner was super knowledgeable and a great help when it came to helping me pick out a couch to buy. It was easy and quick.

Good job, keep it up

Fantastic experience!

TJ is knowledgeable and help me out with our furniture selection and gave us great thanksgiving discount and the visit was fast.

The experience was seamless… Dre was very knowledgeable and professional, and I give him five stars

Very good experience. Worked with me to find what I needed highly recommend.

Jeremy and the manager both were great to work with. Due to the timeline I was on they worked for hours to help get me whole.

Kevin was amazing! He helped us out, was very kind, wasn’t pushy at all, and also just let us look around on our own too. Shane was also a HUGE help. They are very kind, and understanding as well. Highly recommend this location!

Wes knew his stuff and really help us feel comfortable, with time to shop without stress. Big thanks to Wes and Tracey

Heather is amazing. Set me up with the couch I really wanted. Very helpful and responds quick.

Had a great experience. Josh and Wes were very knowledgeable and helpful, not pushy. We recommend and return to the store.

We received an excellent service from Julio, he advised us very well, friendly and gave us a good business, we really appreciated his work.

Went in to look around and found a awesome salesman named Bryant rotten who helped us out and had my lovely spouse just oh so happy so if she's happy I'm happy and thanks again for all the help and making it a fast quick and easy buy.

Bryant was very professional. Was very patient with us having 3 kids.

Very satisfying experience . Great value and the sales force is very professional and knowledgeable.

DeAndre Smith was very helpful with finding me a recliner to go with my couch. I appreciate him and his professionalism

Julio was very informative, professional and patient. I will work with him on my future purchases. Very satisfied with his professionalism.

The young man that helped us Josh I think that was his name was very kind. Is the first new furniture that I’ve ever purchased and he showed us a few different options what he thought would be best gave his own opinion about financing I couldn’t have asked for him to be any better. I would recommend Ashley furniture.

Josh was super helpful without being too “pressuring.” A great experience

Julio was very accommodating and worked with us to get us a good deal for what we were looking for.

Paul was incredibly helpful Great experience Found just what I was looking for

I was greeted by Ben right away offering his services to help me find just the right end table! He is a new employee but he brings to the team solid people skills and a great attitude. He navigated the slow and bulky checkout system calling upon team members for support. They were quick to respond and very willing to assist. Other than the wait time for the system to respond it was overall a great experience.

Jacob was the guy that help with everything he did a great job!!

Had a very good experience at this store. Sales associate, Sherri, was very helpful and ready to answer questions. She was very transparent about pricing when I noted that the online price was cheaper. She was able to help us look at numerous options to get the couch we wanted.

The guy was really helpful at getting us the best price. We will be back

Paul was my sales person. He was very nice and friendly as he could be he showed me different couches different colors the texture everything. as soon as I get released from my doctors I will come up and get the mattress Paul was talking about For my back and neck thank you all again for having such a good sales person there it really made the difference

By far one of the best experiences with making a major purchase Jacob was so much help and so was Shane and one of the other ladies there thank you all so much I love my new bed

It was great!

Ordered the low profile bed foundation and was given the standard profile, was already opened by the time of realization, kept it but paid $20 for the wrong item

We had a low-no pressure experience while shopping for furniture. We found just what we needed and Joshua was extremely helpful and able to answer all our questions. Will look for him again when we shop for furniture in the future.

We always enjoy looking around Ashley's. Great furniture at good prices and staffed by service oriented sales people. Julio was no exception. Fine young man who helped get us in and out with our furniture purchase.

Our associate heather brannon was amazing. Very knowledgeable and attentive.

Lovely experience being helped with check out from all the employees and lovely that it was a no salesman pressure

I really enjoyed my experience at Ashleys Furniture. Huge selection to choose from. Ask for Deandre. He is easy to work with on your purchase!

I was greeted politely by Bryant who gave me a promotion add and time to roam pointing me in the direction of children bedroom sets. After ample time to look around and finding interest in merchandise Bryant assisted/ answered question and completed the sale promptly. Pleasant and effortless process.

Both catherine and sherri have been so very accommodating. Sherri is really an expert with the product. Delivery was very quick. Excellent job for Ashley branch at Jeffersontown! We are enjoying our tempur pedic bed!

The salesman Jacob was very helpful, respectful, and knowledgeable. Would recommend this place to anyone needing some furniture.

Sadly, I’m having a very poor experience. I bought 2 items out of the extremely large clearance room without being told the items were ‘as is’. The furniture had nothing on them that indicated as is or that they were damaged. If they had been, I would have scrutinized/looked them over thoroughly. Next, I was not notified to set up a delivery so I contacted them. After receiving a call (unable to answer at the time), my husb called back to confirm the date and time. We waited all afternoon but no one came. I then called a customer service number. I was told they could see we approved of the date/time but it did not get relayed to the delivery people. We then had to wait another week. Now today we received the couch and chair and both were damaged. We discovered this just after the delivery men left. Upon calling to place a complaint I was told they were ‘as is’. As I mentioned earlier, I was not informed of this. We are now waiting to hear back to see if we can resolve this issue.

Online price not honored and protection plan double charged . Returned to store day after delivery for understanding and was not given understanding or refund on the protection plan charge of $349 versus $149 for same product online. Manager just said the cost of the couch increases with 0% financing when online financing shows same product cheaper with 60 month financing (online for 1223.99 w/ 60 month financing, charged 1249 for 36 month) . Special financing is a joke and is clear they have no interest or concern for returning customers or continued business . Don’t shop at the Jtown location, or do extensive research before purchase. My fault for trying to get out the door quickly because of my kids and not paying attention to the detail a little better.

Salesperson was friendly and helpful. He was not high pressure and allowed us to price several items.

Sales people were nice and helpful but very misleading. Told us what we wanted to hear to get the sale. Lied to us about how our mattress was packaged. Tried to get a hold of a real person but all I got was a call center who also could not get anyone at the store on the phone. Then, they said someone would call us to set up delivery. Noone called just got a text giving me a time. Tried to talk to a live person to change delivery time but once again, couldnt. You can never talk to anyone at the store or warehouse. Canceled orders an going somewhere else.

Fantastic service and friendly! Paul was very helpful!

Great experience! Ask for Jacob Jashabraner when you go to this location. He was very knowledgeable, patient and accommodating!

Wonderful shopping experience. Paul our clerk was not pushy, but incredibly helpful and knowledgeable. Will definitely return and recommend him and Ashley’s to everyone.

Very helpful, thoughtful associates.

Excellent service tonight. Paul stepped up with everything I needed, didn't push anything on me when I told him what I came in to purchase. Very good experience 👌

All I can say is Julio for the win!!! This sales associate went above and beyond for me and my mother. Julio was thorough, patient and most importantly professional. I never felt rushed to decide or like we were waisting his valuable time. He made us feel welcomed and heard. Walking out with the some pretty awesome 100%grain leather furniture. Great Veterans Day sale! Thanks Ashley Furniture and Julio!! 🥰

Bought a small side table in the outlet store. Paul, the salesman, was nice, helpful and not pushy. Good selection of furniture and wall decor in the main showroom.

Crazy that I paid $2k for a couch to have delivered to my house within a month. Here I am a month and a half later and now I’m being told it’ll be another 6 weeks before I get it. Mind you I sold my old couch in prep for the new one so now I have nothing but lawn chairs in my living room. Absolutely ridiculous.

Keith was amazing!!

Had a great experience at Ashley Furniture store this evening! Sarah H. helped us pick out our brand new couch! She was so helpful and took her time explaining all the features at each set we looked at.

Made buying a furniture fun

Very easy process and friendly salesman

Experience was wonderful. Loved it.

Our sales Rep Josh was great!!! We highly recommend him to our friends and family. Store manager Shame was gteat too!! Thanks guys!

The salesman I had was on point, was able to answer my questions without hesitation.

Wes was fantastic! Introduced himself asked if we needed any help. Listened well pointed out a couple things we might be interested in and then answered our questions. Wasn’t pushy, annoying or salesy. Is that even a word! lol. He was knowledgeable, helpful and quick to get the purchase billed out. Delivery is going to be quick! We love their white glove service. We have shopped multiple times with Ashley and of course we will be back to work again with Wes! Thank you!

Great dealing and help by team to find the right item

Jacob was wonderful. He made our experience with buying multiple pieces of furniture easy. He answered all our questions, showed us lots of options, and just held great conversation with us. Thanks Jacob for all your hard work.

Great customer service from Paul!

Over promising delivery dates To show up with half the order and then Tell you the rest of the order is On back order but they didn’t know when. Had to call an automated line Im still on the phone 35 minutes Worst customer service ever. They delivered one night stand the rest of bed room suite is 8-10 weeks out And nobody let us know until the day they said they would deliver it all

Very nice and friendly and helpful people.

Paul was great to work with. Never felt pressured and made the process smooth!

Was told the 16th for delivery just so I would buy it. It's now changed to a week later. Not the first time this has happened with them on just me. Sad part is, it's for 2 little girls a bed room set. They didn't even bother to call. We had to call them.

Julio was a pleasure to work with. Very knowledgeable about Tempurpeic mattresses.

Friendly, not pushy, was helpful. I enjoyed shopping here.

Fantastic customer service and prompt assistance with our needs. DeanDre and Heather were friendly, helpful, and professional!

Excellent service. They had just what I was looking for and it was on sale!

Jeremy was a pleasure to work with. He did an amazing job. Highly recommend!!

We really lucked out getting Josh from the Jeffersontown location in Louisville. If you want a great experience without being overly pressured, have some laughs, and overall understand the process of buying furniture, give Josh a call. Such a fantastic experience, and will definitely be recommending Ashley to family and friends. Thanks again Josh!

Jacob was a very helpful and kind salesperson. He listened to my description of what I was looking for and showed me several options. I chose a dining room table and 4 chairs that were perfect and as well as new style for me.

Great service all around!

Paul, our salesman deserves five gold stars for his attention to my shopping needs. Very pleasant, informative and professional. Thank you

Looked for a mattress at a price point under $600.00 which was all we could afford right now. These wonderful people sold us a new high quality overstock for half that amount. Very happy

Multiple options , great quality, well organized, friendly staff

I loved the efficiency of this transaction. It was absolutely right on. Your system of delivery works and it works very well. Loved it.

Great shopping experience with knowledgeable sales staff.

Jacob approached us and very helpful as soon as we walked in. He explained the traditional side of the floor and the modern side of the floor. Then he allowed us to walk the floor and did not sweat us, like some do. Once we got close to him, he seat down with us to see what exactly we were looking for he was very professional and kind. Then the GM, Mr Kollin, introduced himself to us and the rest was history. He truly worked with us and made sure we got what we could afford. We were very very happy with his professionalism as well. Words cannot express how sweet and kind they treated us. We love our furniture. Thank you all from the bottom of our heart.

I will never buy from the store again. Made an online purchase their return policy is you must notify them within 72 hours of your desire to return if that is not done they will not accept a return whether online or in store.

Josh was amazing. He made my buying experience easy and stress free. I will recommend him to all my family and friends.

Excellent service and great expertise showed me around and gave me good options and got me together with a livingroom set I'll love in my home

Heather the store manager is just FANTASTIC! Love this store

I received great service

Kollin was fantastic. I was in and out in 1 hour and am very satisfied.

I had the best customer service experience with Will Letke. They should have more managers like him.

Worked a deal and was using 48month financing as payment option. Signed multiple forms and payed a $145 dollar down payment as required. Then get informed that what i was purchasing did not qualify for 48 month only 6 months!! This is after being told multiple times I could go up to 60 months and after spending hours in store. Then to top it all off they could not refund me my $145 dollar deposit!! This was not one single employee not be knowledgeable in an area but Multiple employees.. Needless to say i wish someone there knew what they were talking about.. and hopefully i receive a refund on my deposit that i was told could take up a week

Impeccable service. We were helped by the kollin and he was absolutely fantastic. He had a great personality and very high salesmanship. He was patient and showed us a few products and ended up helping us on the getting the best deal available. I highly recommended this location.

Really poor customer service. I will be going elsewhere to purchase furniture.

Very good experience. Staff were friendly and welcoming. Kevin H. was very personable and easy to talk to. He was available to answer our questions, but allowed us space to look around and make a decision. I will definitely be back soon and look forward to working with Kevin again :)

Paul at the Jeffersontown Outlet was super helpful in getting me exactly what I wanted.

It was a simple friendly process. Michelle is one of the friendliest most knowledgeable furniture sales rep I have ever dealt with. I will definitely use Ashley going forward and recommend to friends and family.

Excellent, friendly service!

I am pleased with the service that was rendered to me. The salesperson was informative, courteous, and patient.

My sales associate was awesome the manager who provided the Override was rude. I declined the extended warranty and he said don’t call me when you have a problem. He continued to try to harass me into taking the coverage. I wanted to walk out based on his behavior.

Unfortunately the savings you might benefit from are offset by potential mistakes and lack of customer service. We have spent countless hours trying to track down our correct order as a result of the in-store representative placing the wrong order. We ordered our bed on Aug 3. The wrong order was delivered on Aug 22, and we still do not have the corrected item on Sept 4. Will not shop from Ashley again.

Avoid this company at all costs. If you have a coupon or they are having a sale it’s not worth it. We bought a bed for my son in the store, it showed up it was the wrong color. I’ve been on the phone for total of 2 hours over a week and half span trying to get this fixed and still no answer. Every time they tell they are waiting on a supervisor to approve it. This is even after the store and customer service have admitted they made the mistake. I get it mistakes happen but this is the worst customer service I have even had to deal with.

Great customer service

Very pleasant experience. A little disappointed on how long delivery will take.

Good selection and solid help.

Our salesperson,Paul Singh, was VERY helpful and knowledgeable of all we were interested in. Our experience was great and Paul was very patient and kind. We bought a bedroom set and mattress. Would recommend the store and Paul to friends.

Julio provided outstanding service! He was knowledgeable, and made sure all my questions were answered. He was kind and attentive to all my purchase concerns. I highly recommend Julio to assist with your next Ashley purchase, at the Jeffersontown location, in Louisville, KY.

Very friendly and helpful staff but the checkout process did take a little while. The employee did mention he had only just started working at Ashley.

Loved the selection and prices at Ashley. Andre was great help and no pressure at all.

Absolutely wonderful experience, I saw some of the bed bases were marked down since they were floor models, got a quick informative demo and was sold, thank you Jacob and Heather for getting me a base I didn't know I needed!

Jacob was very helpful in finding exactly what we wanted. Jacob was very polite and informed on showing and explaining details and answered our questions. Thank you to Jacob and Ashley Furniture!

Sales team were good, explaining should be 6 - 8 week delivery. Lost my order had to reorder causing extended delay in receiving product - closer to 14 weeks.

Working with Sherri made my experience very easy and pleasant She was very knowledgeable of the dining room I was looking at.

Very helpful application

Our sales representative Julio was respectful and very informative. Very helpful with showing us options and keeping our budget in mind!

Wonderful and pleasing. Wes was very helpful in finding what we were looking for.

Great place shop

Hi Michelle, You where a good sales person. Thanks for your help.

Disappointed in my experience with this location. Moved to a new home and needed a few furniture pieces. I purchased two beds, a dresser and four night stands. Paid for my order in full. The store experience was good, but the delivery process was a nightmare. First delivery was cancelled becuse the rep charged me 1 cent less than the total. Second delivery date one bed came with the wrong hardware. Second delivery date was cancelled with no warning. Third delivery for one piece. Fourth delivery the bed had NO hardware. My husband drove to the store, got the hardware but did not come with screws. He just bought screws to put the bed together. Ashley is just not what it used to be.

Kevin was very helpful and patient and worked with us to find a great deal for our new kitchen table and sofa bed! Thank you Kevin!

Had a great experience at the Ashley Homestore! I would definitely buy again from this store.

Kollin and Heather are both amazing! They were so sweet and welcoming. They both walked us through the entire process from start to finish and made us feel like we were a priority and matched the best price. Thank you for your time and patience. We will return very soon.

Furniture good quality.the sales people are always helpful but not pushy and try to get you better deal than what is offered.

Great shopping experience we found exactly what we wanted within 15 minutes of being in the store. The salesman that helped us was great.

Where are all the words. We came in with a difficult ask and find. Josh did not give up on us when he could have until we found something we fell in love with. Cannot wait for the delivery.

Shelia and Jeremy were awesome pointed me in the right direction of what I was looking for. Purchased two beautiful couches. Very happy with their service and the prices and quality of the furniture.

Bryant was very helpful and expedient. It was a pleasure working with him.

Great experience shopping at Ashley. Good inventory and a great warranty’s.

Great experience today at the Ashley store in Louisville, KY. All the associates were friendly and helpful, but store manager Bryant Cotten really went above and beyond. I appreciate how he took his time to go over multiple options with me. Even after I left and called him to add onto my original order he was happy to help. The store had lots of options and style, I would recommend going in and checking them out.

Very helpful friendly and courteous!

Just bought a new sectional from Ashley Furniture. My Sales associate Sherri Dorsey was very helpful and patient. Also the best thing she wasn't a pushy Sales Person. Thank you again Sherri I'm sure I will be back.

Find what you need at this store

Kollin provided excellent customer service! He was thoughtful and patient.

Kollin Hope was fantastic! He let us take our time and answered all our questions. He was a pleasure to work with. We will definitely be back!

Kollin and Jacob were extremely helpful in helping us find a couch! Both kind and courteous and had our best interest at heart. Would definitely recommend asking for them for assistance!

all in all it was a very good experience, the sales lady was top notch

We just purchased a sectional and recliner and we’re very happy with our service. Our salesperson took us through the entire stock and let us test the furniture which is important to me since I have a sensitive back. My wife and I were very pleased,

We had a great experience with Jeremy Dorsey! It was hard to believe that he just started working there. He was very helpful and patient with me and my mom while we were making our decisions of what couch to get. He made our experience very delightful and we even looked for him when we decided which couch we wanted to buy!

Great customer service

I’m really pleased with my experience at Ashley today. Kollin was great! I told him what I was looking for and he showed me around. I never felt pressured. I was able to purchase the one item I was really there for and found a few other great pieces that I had been browsing on-line for at various places but hadn’t found. I’m satisfied that Kollin gave me the best possible deal and appreciate the 12 month financing option. I can hardly wait to get my new furniture. Thank you Ashley. Thank you Kollin!

Furniture is wonderful, the salesman (Will) needs more training. We purchased from the outlet and Will, set up a date for us to pick up the furniture 6 days later and said it wouldn’t be a problem. He also assured us that the furniture would be wrapped when we picked up. 24 hours later I received a text stating that it had to be picked up within 72 hours. I called the store to clarify the situation and then Will called me a few hours later with a made up excuse that “Corporate called and that you all were getting a large shipment and we needed to pick up the furniture by Saturday”. I understand that people make mistakes, but making an excuse for his mistake instead of being honest was disrespectful to the customer. This was a huge problem for us as my husband travels out of state for work and was out of town. I understand policies and we figured out how to make it work but the furniture was not wrapped and the very nice gentleman that worked in the warehouse said they don’t wrap furniture or have the supplies to do so. Both my husband and I have worked in furniture stores and understand that training is a big part of the job but these are issues that Will needs to understand the actual policies and procedures with Ashley.

Sales clerk was knowledgeable helpful got me set up with the recliner that I needed. 🤘🤘

I purchased a 5 drawer chest at Ashleys a month ago. That was the easy part. Since then I have been lied to about the delivery time and have never received one phone call from alive person from Ashleys. I have only received several emails or text messages from a chat bot. When I bought furniture from Ashleys I was told that they could deliver my furniture between 1 and 3 so I wouldn't have to take off work. When I call the store no one there knows anything about delivery times or how to get a hold of that department. So I just ended up accepting the 9am to 12 for delivery time and now forced me to miss a day of work. So I waited and nobody showed up first schedule delivery. So I called and again No one could help me at the store. So I get to use the chat bot to schedule another delivery for only morning appointments so I get to miss another day of work. So now my delivery is set for 2 days from now. I will never buy anything from Ashleys again.

(Translated by Google) Very friendly and professional, an extraordinary seller Very friendly and professional, an extraordinary seller. 🙏🙏🙏 (Original) Muy amable y profesional un extraordinario vendedor Very friendly and professional, an extraordinary seller. 🙏🙏🙏

I was given a delivery date in the store that has now been delayed by a full month. I would not have made the purchase if I knew the delivery date would change so much. As an aside, my name was put into the system as "Tonie" even after the clerk asked how to spell my name? Bizarre.

What an easy and stress-free buying experience. Julio was helpful in talking us through the different mattress options to find our perfect fit. We never felt pressured or rushed. We will definitely buy from Ashley again.

Karan was absolutely amazing. He was attentive, kind and very knowledgeable. Karan went above and beyond to share his knowledge and his customer service was outstanding. I can’t wait to have my furniture delivered.

I don’t know know where to begin. I love my furniture at least what I got of it. Customer service is non-existent. I have left multiple messages and have yet to get a call back. My table keeps getting pushed back What good are the chairs with no table? Discontinued the barstools so another dilemma. My delivery was 12-4. Showed up closer to 6 pm and only after we chased down the truck who had gone to the wrong address and was just going to take the furniture back to the store.

Very professional and helpful. Great customer service

Good service, excellent product

Everything went very well until AFTER I left the store and my friend said the salesperson told her I had to wrap the mattress in some kind of shrink wrap to protect the people who deliver from my possible germs. A, I was not informed during the sales process, I was surprised. B, I am on my own and do not have readily available help. C, why can’t the delivery people protect themselves with gloves and masks if they’re so worried?

Very helpful. Listened to what I was looking for and offered as many options for both my style & budget. I went in to browse & they helped me find something better than I had in my mind.

Atmosphere was nice, no pressure there is always someone around if you want to ask questions. Jeremy was there and sherri also helped us a lot Thanks

Our salesman was great he was so nice to us and he did everything he could to do the right thing for us and he did I was so impressed with him and so is my husband thank you from Sherry booth and David Booth

Service was great in the store. Michelle, my sales person was awesome. But I got pictures delivered to my address that I didn't get any notifications about. I haven't moved on yet and they just dropped the pictures in the front driveway. Very unprofessional. Other than that it was a great experience.

Salesman was very professional and answered all questions about the product

Not happy...was told by sales person one date for delivery but actual date ended up being almost a month later.

Michelle made the experience easier than ever and more enjoyable. She was so helpful & took care of all of our needs.

Michelle was wonderful in helping us find the perfect couch for our home!!

Worked with Matt. He was fantastic. We had a critical need to quickly furnish a small Studio appointment. Matt hlwp s us measure furniture and ensure it was in stock. Great people make places great!

Jeremy was new but he was amazingly patient with us! Wes was also a very good trainer! he didn’t seem like he was annoyed with Jeremy asking questions, and really walked through the steps with him so he could understand. 10/10 would recommend coming here again!

Salesperson was excellent. Wes spoke to us professionally but personally as well. Answered our questions. He showed us examples of sofas that were exactly as we wanted. He made the experience easy and enjoyable. Prices are more than competitive.We were in the store to buy a couch because Wes had sold me a recliner a few months ago. I recommend Wes and Ashley to everyone I know. Keith Wiedmar

Helpful staff without too much pressure. Love their clearance center!

Josh McGee was very knowledgeable

Friendly and not pushy, easy to work with. Very helpful sale person.

Will was great!

Today was wonderful, I can’t wait to furnish our new home.

My wife and I couldn’t have asked for better help and service at the store. Julio was fantastic. He was super approachable, friendly, and attentive, without being pushy. He gave us the space we needed to be able to explore, and went out of his way to ensure the best payment plan for us to budget a new sofa we have desperately needed (goodbye thrice-handed-down couch!). Thank you, Julio.

Kollin was a huge help in our purchase. Very friendly and informative.

Thanks Kollin for all your help! We appreciated him being patient with us and will definitely refer his services to friends and family!

We had a great experience at Ashley. Kollin was amazing - we never felt pressured but he answered every question we had!

Great customer service. Good communication and helped with decision making

There’s bad times and then there’s good times. Then there are times that you got to buy a couch. This was one of those times where I bought a couch.

We had a great experience here and all workers were helpful. Michelle helped us and we thoroughly enjoyed her guidance and are satisfied with our visit here at Ashley in Jtown.

Service was great; answered all questions. Waiting a month for delivery so the quality of the furniture is still unknown.

Great service and even better pricing

Very good experience! Thanks Liz

Great prices and quality furniture. Great combination.

My salesman was Joshua. I told him the type sofa l was looking for. He knew exactly what to show me. I have a small dog and gets on the sofa. Joshua demonstrated the fabric to me. I was sold right away thanks to him. He was very polite and did not pressure me.

I had an amazing experience with Catherine. She gave me amazing deals on high quality furniture! I would recommend this store in particular because the deals are awesome and the staff can be a bit more flexible I think.

Paul has outstanding customer service! While my family and I were browsing he gave us space to do so but was there for us whenever we had questions. When it came to scheduling a delivery and financing he was fast, respectful, and is very knowledgeable!

Very patient

We have bought a few things from here, never a complaint.

Excelente service! Our sales person, Karan, was an amazing person. Very knowledgeable in every aspect of the sales. Very friendly, attentive and very professional. It was wonderful of him to be so patient and show us all types of selections and price's.

Wes was very helpful ,friendly and wonderful to work with, highly recommend

My salesperson, Josh, was so very friendly, professional, and knowledgeable. I enjoyed taking my time to find the perfect furniture at a sales price. As I was leaving, Josh mentioned the mattress sale again and just so happened that I needed a mattress as well. I'm very excited and pleased with my purchases. The entire staff was over the top friendly and professional. Fantastic experience.

Wes was so helpful! Great experience!

Had a wonderful experience shopping for a new chair. Found exactly what I was looking for with help of Bryant. He was friendly and personable.

Super helpful and patient while looking through different living room suits to make the best fit for my home

Julio was great! Plus we found exactly what we wanted.

I found a beautiful leather couch and a great bed from Ashley's

Thank you for the experience. Shout out to Kollin Hope who was really patient, helpful and kind. He helped us to find the perfect furniture to our new house.

Sherri was such a great help! We are getting our furniture delivered later this week and she was so great making the process so easy!

Went in for a recliner and was greeted at the door and directed in the right direction. Very customer friendly.

Excellent service and great quality furniture!

Staff was friendly and helpful. Big selection of styles and colors in the store. Sales are delivery (delivery is not free) or pickup at warehouse only. Not a fan of this type of sales model. Carry inventory or allow sale of floor displays.

Will was very good. He was very helpful and gave me my space.