Ashley | Jeffersontown, KY 40299

Paul was a fantastic salesman!! He always had a smile on his face, was down to earth and made our buying experience easy. Thank you for helping me find exactly what I was looking for. We will be back for our kitchen and loci room needs and be sure to ask for Paul.

Our sales associate was very friendly, but not pushy at all. Just helpful. It was a very good experience.

I will NEVER make a purchase with Ashley again. I would give 0 stars if possible. I ordered bedroom furniture, as well as a sectional. I had no issue with the delivery time, nor the fact it was pushed back and additional week. My issue started when they finally delivered it. One nightstand had the handles screwed INSIDE the drawers. We thought we could just switch them around, but they were actually stripped. So, they knowingly gave us a faulty piece of furniture. The bed had bent slats that the delivery guys told us we should replace ourselves because Ashley is cheap. We can’t even sleep on the bed because the slats are so bent and it feels entirely unsafe. The dresser has drawers that stick and won’t open all the way. I contacted customer service for assistance and it took a month for them to even get back to me. When they did, they asked for pictures and then stopped communicating. I called them back and told them I wanted a refund. They then told me that there are NO refunds. He proceeded to send me a copy of my contract which included a page AFTER my signatures that said No Refunds at the bottom. This piece of paper was not included in the hard copy paperwork I was sent home with. So, I told him if I couldn’t have a refund then I would need those 3 items replaced. He assured me I’d receive a phone call in 24-48 hours (we’re now on say 4) regarding replacement. That hasn’t happened. The owner that replies to people with a phone number is not giving you a person at the JTown store. It’s the same useless customer service that I’ve already spoken to. DO NOT PURCHASE FROM THEM. Seriously, go anywhere else. I will be encouraging anyone I meet to go elsewhere because this is ridiculous, especially for the amount of money involved. Ridiculous.

Dash was our sales person, he was friendly and helpful. He quickly took care of the paperwork and soldes a recliner. Now is checking on a Matching chair that we want.

Great customer service and very helpful

Our salesman Antonio was excellent. I told him what I wanted and he was spot on. Very friendly salesman

My salesman Garry was excellent and professional. He was patient and did not try to get me to buy something that I didn’t want. I have a great deal of respect and admiration. Thank you Garry.