Ashley Store + Outlet | Jeffersontown, KY 40299

Jeremy and the manager both were great to work with. Due to the timeline I was on they worked for hours to help get me whole.

Kevin was amazing! He helped us out, was very kind, wasn’t pushy at all, and also just let us look around on our own too. Shane was also a HUGE help. They are very kind, and understanding as well. Highly recommend this location!

Wes knew his stuff and really help us feel comfortable, with time to shop without stress. Big thanks to Wes and Tracey

Heather is amazing. Set me up with the couch I really wanted. Very helpful and responds quick.

Had a great experience. Josh and Wes were very knowledgeable and helpful, not pushy. We recommend and return to the store.

We received an excellent service from Julio, he advised us very well, friendly and gave us a good business, we really appreciated his work.

Went in to look around and found a awesome salesman named Bryant rotten who helped us out and had my lovely spouse just oh so happy so if she's happy I'm happy and thanks again for all the help and making it a fast quick and easy buy.

Bryant was very professional. Was very patient with us having 3 kids.

Very satisfying experience . Great value and the sales force is very professional and knowledgeable.

DeAndre Smith was very helpful with finding me a recliner to go with my couch. I appreciate him and his professionalism

Julio was very informative, professional and patient. I will work with him on my future purchases. Very satisfied with his professionalism.

The young man that helped us Josh I think that was his name was very kind. Is the first new furniture that I’ve ever purchased and he showed us a few different options what he thought would be best gave his own opinion about financing I couldn’t have asked for him to be any better. I would recommend Ashley furniture.

Josh was super helpful without being too “pressuring.” A great experience

Julio was very accommodating and worked with us to get us a good deal for what we were looking for.

Paul was incredibly helpful Great experience Found just what I was looking for

I was greeted by Ben right away offering his services to help me find just the right end table! He is a new employee but he brings to the team solid people skills and a great attitude. He navigated the slow and bulky checkout system calling upon team members for support. They were quick to respond and very willing to assist. Other than the wait time for the system to respond it was overall a great experience.

Jacob was the guy that help with everything he did a great job!!

Had a very good experience at this store. Sales associate, Sherri, was very helpful and ready to answer questions. She was very transparent about pricing when I noted that the online price was cheaper. She was able to help us look at numerous options to get the couch we wanted.

The guy was really helpful at getting us the best price. We will be back

Paul was my sales person. He was very nice and friendly as he could be he showed me different couches different colors the texture everything. as soon as I get released from my doctors I will come up and get the mattress Paul was talking about For my back and neck thank you all again for having such a good sales person there it really made the difference

By far one of the best experiences with making a major purchase Jacob was so much help and so was Shane and one of the other ladies there thank you all so much I love my new bed

It was great!

Ordered the low profile bed foundation and was given the standard profile, was already opened by the time of realization, kept it but paid $20 for the wrong item

We had a low-no pressure experience while shopping for furniture. We found just what we needed and Joshua was extremely helpful and able to answer all our questions. Will look for him again when we shop for furniture in the future.

We always enjoy looking around Ashley's. Great furniture at good prices and staffed by service oriented sales people. Julio was no exception. Fine young man who helped get us in and out with our furniture purchase.

Our associate heather brannon was amazing. Very knowledgeable and attentive.

Lovely experience being helped with check out from all the employees and lovely that it was a no salesman pressure

I really enjoyed my experience at Ashleys Furniture. Huge selection to choose from. Ask for Deandre. He is easy to work with on your purchase!

I was greeted politely by Bryant who gave me a promotion add and time to roam pointing me in the direction of children bedroom sets. After ample time to look around and finding interest in merchandise Bryant assisted/ answered question and completed the sale promptly. Pleasant and effortless process.

Both catherine and sherri have been so very accommodating. Sherri is really an expert with the product. Delivery was very quick. Excellent job for Ashley branch at Jeffersontown! We are enjoying our tempur pedic bed!

The salesman Jacob was very helpful, respectful, and knowledgeable. Would recommend this place to anyone needing some furniture.

Sadly, I’m having a very poor experience. I bought 2 items out of the extremely large clearance room without being told the items were ‘as is’. The furniture had nothing on them that indicated as is or that they were damaged. If they had been, I would have scrutinized/looked them over thoroughly. Next, I was not notified to set up a delivery so I contacted them. After receiving a call (unable to answer at the time), my husb called back to confirm the date and time. We waited all afternoon but no one came. I then called a customer service number. I was told they could see we approved of the date/time but it did not get relayed to the delivery people. We then had to wait another week. Now today we received the couch and chair and both were damaged. We discovered this just after the delivery men left. Upon calling to place a complaint I was told they were ‘as is’. As I mentioned earlier, I was not informed of this. We are now waiting to hear back to see if we can resolve this issue.

Online price not honored and protection plan double charged . Returned to store day after delivery for understanding and was not given understanding or refund on the protection plan charge of $349 versus $149 for same product online. Manager just said the cost of the couch increases with 0% financing when online financing shows same product cheaper with 60 month financing (online for 1223.99 w/ 60 month financing, charged 1249 for 36 month) . Special financing is a joke and is clear they have no interest or concern for returning customers or continued business . Don’t shop at the Jtown location, or do extensive research before purchase. My fault for trying to get out the door quickly because of my kids and not paying attention to the detail a little better.

Salesperson was friendly and helpful. He was not high pressure and allowed us to price several items.

Sales people were nice and helpful but very misleading. Told us what we wanted to hear to get the sale. Lied to us about how our mattress was packaged. Tried to get a hold of a real person but all I got was a call center who also could not get anyone at the store on the phone. Then, they said someone would call us to set up delivery. Noone called just got a text giving me a time. Tried to talk to a live person to change delivery time but once again, couldnt. You can never talk to anyone at the store or warehouse. Canceled orders an going somewhere else.

Fantastic service and friendly! Paul was very helpful!

Great experience! Ask for Jacob Jashabraner when you go to this location. He was very knowledgeable, patient and accommodating!

Wonderful shopping experience. Paul our clerk was not pushy, but incredibly helpful and knowledgeable. Will definitely return and recommend him and Ashley’s to everyone.

Very helpful, thoughtful associates.

Excellent service tonight. Paul stepped up with everything I needed, didn't push anything on me when I told him what I came in to purchase. Very good experience 👌

All I can say is Julio for the win!!! This sales associate went above and beyond for me and my mother. Julio was thorough, patient and most importantly professional. I never felt rushed to decide or like we were waisting his valuable time. He made us feel welcomed and heard. Walking out with the some pretty awesome 100%grain leather furniture. Great Veterans Day sale! Thanks Ashley Furniture and Julio!! 🥰

Bought a small side table in the outlet store. Paul, the salesman, was nice, helpful and not pushy. Good selection of furniture and wall decor in the main showroom.

Crazy that I paid $2k for a couch to have delivered to my house within a month. Here I am a month and a half later and now I’m being told it’ll be another 6 weeks before I get it. Mind you I sold my old couch in prep for the new one so now I have nothing but lawn chairs in my living room. Absolutely ridiculous.

Keith was amazing!!

Had a great experience at Ashley Furniture store this evening! Sarah H. helped us pick out our brand new couch! She was so helpful and took her time explaining all the features at each set we looked at.

Made buying a furniture fun

Very easy process and friendly salesman

Experience was wonderful. Loved it.

Our sales Rep Josh was great!!! We highly recommend him to our friends and family. Store manager Shame was gteat too!! Thanks guys!

The salesman I had was on point, was able to answer my questions without hesitation.

Wes was fantastic! Introduced himself asked if we needed any help. Listened well pointed out a couple things we might be interested in and then answered our questions. Wasn’t pushy, annoying or salesy. Is that even a word! lol. He was knowledgeable, helpful and quick to get the purchase billed out. Delivery is going to be quick! We love their white glove service. We have shopped multiple times with Ashley and of course we will be back to work again with Wes! Thank you!

Great dealing and help by team to find the right item

Jacob was wonderful. He made our experience with buying multiple pieces of furniture easy. He answered all our questions, showed us lots of options, and just held great conversation with us. Thanks Jacob for all your hard work.

Great customer service from Paul!

Over promising delivery dates To show up with half the order and then Tell you the rest of the order is On back order but they didn’t know when. Had to call an automated line Im still on the phone 35 minutes Worst customer service ever. They delivered one night stand the rest of bed room suite is 8-10 weeks out And nobody let us know until the day they said they would deliver it all

Very nice and friendly and helpful people.

Paul was great to work with. Never felt pressured and made the process smooth!

Was told the 16th for delivery just so I would buy it. It's now changed to a week later. Not the first time this has happened with them on just me. Sad part is, it's for 2 little girls a bed room set. They didn't even bother to call. We had to call them.

Julio was a pleasure to work with. Very knowledgeable about Tempurpeic mattresses.

Friendly, not pushy, was helpful. I enjoyed shopping here.

Fantastic customer service and prompt assistance with our needs. DeanDre and Heather were friendly, helpful, and professional!

Excellent service. They had just what I was looking for and it was on sale!

Jeremy was a pleasure to work with. He did an amazing job. Highly recommend!!

We really lucked out getting Josh from the Jeffersontown location in Louisville. If you want a great experience without being overly pressured, have some laughs, and overall understand the process of buying furniture, give Josh a call. Such a fantastic experience, and will definitely be recommending Ashley to family and friends. Thanks again Josh!

Jacob was a very helpful and kind salesperson. He listened to my description of what I was looking for and showed me several options. I chose a dining room table and 4 chairs that were perfect and as well as new style for me.

Great service all around!

Paul, our salesman deserves five gold stars for his attention to my shopping needs. Very pleasant, informative and professional. Thank you

Looked for a mattress at a price point under $600.00 which was all we could afford right now. These wonderful people sold us a new high quality overstock for half that amount. Very happy

Multiple options , great quality, well organized, friendly staff

I loved the efficiency of this transaction. It was absolutely right on. Your system of delivery works and it works very well. Loved it.

Great shopping experience with knowledgeable sales staff.

Jacob approached us and very helpful as soon as we walked in. He explained the traditional side of the floor and the modern side of the floor. Then he allowed us to walk the floor and did not sweat us, like some do. Once we got close to him, he seat down with us to see what exactly we were looking for he was very professional and kind. Then the GM, Mr Kollin, introduced himself to us and the rest was history. He truly worked with us and made sure we got what we could afford. We were very very happy with his professionalism as well. Words cannot express how sweet and kind they treated us. We love our furniture. Thank you all from the bottom of our heart.

I will never buy from the store again. Made an online purchase their return policy is you must notify them within 72 hours of your desire to return if that is not done they will not accept a return whether online or in store.

Josh was amazing. He made my buying experience easy and stress free. I will recommend him to all my family and friends.

Excellent service and great expertise showed me around and gave me good options and got me together with a livingroom set I'll love in my home

Heather the store manager is just FANTASTIC! Love this store

I received great service

Kollin was fantastic. I was in and out in 1 hour and am very satisfied.

I had the best customer service experience with Will Letke. They should have more managers like him.

Worked a deal and was using 48month financing as payment option. Signed multiple forms and payed a $145 dollar down payment as required. Then get informed that what i was purchasing did not qualify for 48 month only 6 months!! This is after being told multiple times I could go up to 60 months and after spending hours in store. Then to top it all off they could not refund me my $145 dollar deposit!! This was not one single employee not be knowledgeable in an area but Multiple employees.. Needless to say i wish someone there knew what they were talking about.. and hopefully i receive a refund on my deposit that i was told could take up a week

Impeccable service. We were helped by the kollin and he was absolutely fantastic. He had a great personality and very high salesmanship. He was patient and showed us a few products and ended up helping us on the getting the best deal available. I highly recommended this location.

Really poor customer service. I will be going elsewhere to purchase furniture.

Very good experience. Staff were friendly and welcoming. Kevin H. was very personable and easy to talk to. He was available to answer our questions, but allowed us space to look around and make a decision. I will definitely be back soon and look forward to working with Kevin again :)

Paul at the Jeffersontown Outlet was super helpful in getting me exactly what I wanted.

It was a simple friendly process. Michelle is one of the friendliest most knowledgeable furniture sales rep I have ever dealt with. I will definitely use Ashley going forward and recommend to friends and family.

Excellent, friendly service!

I am pleased with the service that was rendered to me. The salesperson was informative, courteous, and patient.

My sales associate was awesome the manager who provided the Override was rude. I declined the extended warranty and he said don’t call me when you have a problem. He continued to try to harass me into taking the coverage. I wanted to walk out based on his behavior.

Unfortunately the savings you might benefit from are offset by potential mistakes and lack of customer service. We have spent countless hours trying to track down our correct order as a result of the in-store representative placing the wrong order. We ordered our bed on Aug 3. The wrong order was delivered on Aug 22, and we still do not have the corrected item on Sept 4. Will not shop from Ashley again.

Avoid this company at all costs. If you have a coupon or they are having a sale it’s not worth it. We bought a bed for my son in the store, it showed up it was the wrong color. I’ve been on the phone for total of 2 hours over a week and half span trying to get this fixed and still no answer. Every time they tell they are waiting on a supervisor to approve it. This is even after the store and customer service have admitted they made the mistake. I get it mistakes happen but this is the worst customer service I have even had to deal with.

Great customer service

Very pleasant experience. A little disappointed on how long delivery will take.

Good selection and solid help.

Our salesperson,Paul Singh, was VERY helpful and knowledgeable of all we were interested in. Our experience was great and Paul was very patient and kind. We bought a bedroom set and mattress. Would recommend the store and Paul to friends.

Julio provided outstanding service! He was knowledgeable, and made sure all my questions were answered. He was kind and attentive to all my purchase concerns. I highly recommend Julio to assist with your next Ashley purchase, at the Jeffersontown location, in Louisville, KY.

Very friendly and helpful staff but the checkout process did take a little while. The employee did mention he had only just started working at Ashley.

Loved the selection and prices at Ashley. Andre was great help and no pressure at all.

Absolutely wonderful experience, I saw some of the bed bases were marked down since they were floor models, got a quick informative demo and was sold, thank you Jacob and Heather for getting me a base I didn't know I needed!

Jacob was very helpful in finding exactly what we wanted. Jacob was very polite and informed on showing and explaining details and answered our questions. Thank you to Jacob and Ashley Furniture!

Sales team were good, explaining should be 6 - 8 week delivery. Lost my order had to reorder causing extended delay in receiving product - closer to 14 weeks.

Working with Sherri made my experience very easy and pleasant She was very knowledgeable of the dining room I was looking at.

Very helpful application

Our sales representative Julio was respectful and very informative. Very helpful with showing us options and keeping our budget in mind!

Wonderful and pleasing. Wes was very helpful in finding what we were looking for.

Great place shop

Hi Michelle, You where a good sales person. Thanks for your help.

Disappointed in my experience with this location. Moved to a new home and needed a few furniture pieces. I purchased two beds, a dresser and four night stands. Paid for my order in full. The store experience was good, but the delivery process was a nightmare. First delivery was cancelled becuse the rep charged me 1 cent less than the total. Second delivery date one bed came with the wrong hardware. Second delivery date was cancelled with no warning. Third delivery for one piece. Fourth delivery the bed had NO hardware. My husband drove to the store, got the hardware but did not come with screws. He just bought screws to put the bed together. Ashley is just not what it used to be.

Kevin was very helpful and patient and worked with us to find a great deal for our new kitchen table and sofa bed! Thank you Kevin!

Had a great experience at the Ashley Homestore! I would definitely buy again from this store.

Kollin and Heather are both amazing! They were so sweet and welcoming. They both walked us through the entire process from start to finish and made us feel like we were a priority and matched the best price. Thank you for your time and patience. We will return very soon.

Great shopping experience we found exactly what we wanted within 15 minutes of being in the store. The salesman that helped us was great.

Where are all the words. We came in with a difficult ask and find. Josh did not give up on us when he could have until we found something we fell in love with. Cannot wait for the delivery.

Shelia and Jeremy were awesome pointed me in the right direction of what I was looking for. Purchased two beautiful couches. Very happy with their service and the prices and quality of the furniture.

Bryant was very helpful and expedient. It was a pleasure working with him.

Great experience shopping at Ashley. Good inventory and a great warranty’s.

Great experience today at the Ashley store in Louisville, KY. All the associates were friendly and helpful, but store manager Bryant Cotten really went above and beyond. I appreciate how he took his time to go over multiple options with me. Even after I left and called him to add onto my original order he was happy to help. The store had lots of options and style, I would recommend going in and checking them out.

Very helpful friendly and courteous!

Just bought a new sectional from Ashley Furniture. My Sales associate Sherri Dorsey was very helpful and patient. Also the best thing she wasn't a pushy Sales Person. Thank you again Sherri I'm sure I will be back.

Find what you need at this store

Kollin provided excellent customer service! He was thoughtful and patient.

Kollin Hope was fantastic! He let us take our time and answered all our questions. He was a pleasure to work with. We will definitely be back!

Kollin and Jacob were extremely helpful in helping us find a couch! Both kind and courteous and had our best interest at heart. Would definitely recommend asking for them for assistance!

all in all it was a very good experience, the sales lady was top notch

We just purchased a sectional and recliner and we’re very happy with our service. Our salesperson took us through the entire stock and let us test the furniture which is important to me since I have a sensitive back. My wife and I were very pleased,

We had a great experience with Jeremy Dorsey! It was hard to believe that he just started working there. He was very helpful and patient with me and my mom while we were making our decisions of what couch to get. He made our experience very delightful and we even looked for him when we decided which couch we wanted to buy!

Great customer service

I’m really pleased with my experience at Ashley today. Kollin was great! I told him what I was looking for and he showed me around. I never felt pressured. I was able to purchase the one item I was really there for and found a few other great pieces that I had been browsing on-line for at various places but hadn’t found. I’m satisfied that Kollin gave me the best possible deal and appreciate the 12 month financing option. I can hardly wait to get my new furniture. Thank you Ashley. Thank you Kollin!

Furniture is wonderful, the salesman (Will) needs more training. We purchased from the outlet and Will, set up a date for us to pick up the furniture 6 days later and said it wouldn’t be a problem. He also assured us that the furniture would be wrapped when we picked up. 24 hours later I received a text stating that it had to be picked up within 72 hours. I called the store to clarify the situation and then Will called me a few hours later with a made up excuse that “Corporate called and that you all were getting a large shipment and we needed to pick up the furniture by Saturday”. I understand that people make mistakes, but making an excuse for his mistake instead of being honest was disrespectful to the customer. This was a huge problem for us as my husband travels out of state for work and was out of town. I understand policies and we figured out how to make it work but the furniture was not wrapped and the very nice gentleman that worked in the warehouse said they don’t wrap furniture or have the supplies to do so. Both my husband and I have worked in furniture stores and understand that training is a big part of the job but these are issues that Will needs to understand the actual policies and procedures with Ashley.

Sales clerk was knowledgeable helpful got me set up with the recliner that I needed. 🤘🤘

I purchased a 5 drawer chest at Ashleys a month ago. That was the easy part. Since then I have been lied to about the delivery time and have never received one phone call from alive person from Ashleys. I have only received several emails or text messages from a chat bot. When I bought furniture from Ashleys I was told that they could deliver my furniture between 1 and 3 so I wouldn't have to take off work. When I call the store no one there knows anything about delivery times or how to get a hold of that department. So I just ended up accepting the 9am to 12 for delivery time and now forced me to miss a day of work. So I waited and nobody showed up first schedule delivery. So I called and again No one could help me at the store. So I get to use the chat bot to schedule another delivery for only morning appointments so I get to miss another day of work. So now my delivery is set for 2 days from now. I will never buy anything from Ashleys again.

(Translated by Google) Very friendly and professional, an extraordinary seller Very friendly and professional, an extraordinary seller. 🙏🙏🙏 (Original) Muy amable y profesional un extraordinario vendedor Very friendly and professional, an extraordinary seller. 🙏🙏🙏

I was given a delivery date in the store that has now been delayed by a full month. I would not have made the purchase if I knew the delivery date would change so much. As an aside, my name was put into the system as "Tonie" even after the clerk asked how to spell my name? Bizarre.

What an easy and stress-free buying experience. Julio was helpful in talking us through the different mattress options to find our perfect fit. We never felt pressured or rushed. We will definitely buy from Ashley again.

Karan was absolutely amazing. He was attentive, kind and very knowledgeable. Karan went above and beyond to share his knowledge and his customer service was outstanding. I can’t wait to have my furniture delivered.

I don’t know know where to begin. I love my furniture at least what I got of it. Customer service is non-existent. I have left multiple messages and have yet to get a call back. My table keeps getting pushed back What good are the chairs with no table? Discontinued the barstools so another dilemma. My delivery was 12-4. Showed up closer to 6 pm and only after we chased down the truck who had gone to the wrong address and was just going to take the furniture back to the store.

Very professional and helpful. Great customer service

Good service, excellent product

Everything went very well until AFTER I left the store and my friend said the salesperson told her I had to wrap the mattress in some kind of shrink wrap to protect the people who deliver from my possible germs. A, I was not informed during the sales process, I was surprised. B, I am on my own and do not have readily available help. C, why can’t the delivery people protect themselves with gloves and masks if they’re so worried?

Very helpful. Listened to what I was looking for and offered as many options for both my style & budget. I went in to browse & they helped me find something better than I had in my mind.

Atmosphere was nice, no pressure there is always someone around if you want to ask questions. Jeremy was there and sherri also helped us a lot Thanks

Our salesman was great he was so nice to us and he did everything he could to do the right thing for us and he did I was so impressed with him and so is my husband thank you from Sherry booth and David Booth

Service was great in the store. Michelle, my sales person was awesome. But I got pictures delivered to my address that I didn't get any notifications about. I haven't moved on yet and they just dropped the pictures in the front driveway. Very unprofessional. Other than that it was a great experience.

Salesman was very professional and answered all questions about the product

Not happy...was told by sales person one date for delivery but actual date ended up being almost a month later.

Michelle made the experience easier than ever and more enjoyable. She was so helpful & took care of all of our needs.

Michelle was wonderful in helping us find the perfect couch for our home!!

Worked with Matt. He was fantastic. We had a critical need to quickly furnish a small Studio appointment. Matt hlwp s us measure furniture and ensure it was in stock. Great people make places great!

Jeremy was new but he was amazingly patient with us! Wes was also a very good trainer! he didn’t seem like he was annoyed with Jeremy asking questions, and really walked through the steps with him so he could understand. 10/10 would recommend coming here again!

Salesperson was great. Price was acceptable. Only complaint is that I will not receive the product for 3 weeks minimum. Too long of a wait in my book.

Helpful staff without too much pressure. Love their clearance center!

Josh McGee was very knowledgeable

Friendly and not pushy, easy to work with. Very helpful sale person.

Will was great!

Today was wonderful, I can’t wait to furnish our new home.

My wife and I couldn’t have asked for better help and service at the store. Julio was fantastic. He was super approachable, friendly, and attentive, without being pushy. He gave us the space we needed to be able to explore, and went out of his way to ensure the best payment plan for us to budget a new sofa we have desperately needed (goodbye thrice-handed-down couch!). Thank you, Julio.

Kollin was a huge help in our purchase. Very friendly and informative.

Dre Smith was fantastic. Introduced himself and gave us space to experience the floor room ourselves. We appreciated the opportunity to have private discussions. Then his ability to capture and close our order efficiently and timely was greatly appreciated. We will recommend Dre and Ashley o many people.

Thanks Kollin for all your help! We appreciated him being patient with us and will definitely refer his services to friends and family!

We had a great experience at Ashley. Kollin was amazing - we never felt pressured but he answered every question we had!

Great customer service. Good communication and helped with decision making

There’s bad times and then there’s good times. Then there are times that you got to buy a couch. This was one of those times where I bought a couch.

We had a great experience here and all workers were helpful. Michelle helped us and we thoroughly enjoyed her guidance and are satisfied with our visit here at Ashley in Jtown.

Service was great; answered all questions. Waiting a month for delivery so the quality of the furniture is still unknown.

Great service and even better pricing

Very good experience! Thanks Liz

Great prices and quality furniture. Great combination.

My salesman was Joshua. I told him the type sofa l was looking for. He knew exactly what to show me. I have a small dog and gets on the sofa. Joshua demonstrated the fabric to me. I was sold right away thanks to him. He was very polite and did not pressure me.

I had an amazing experience with Catherine. She gave me amazing deals on high quality furniture! I would recommend this store in particular because the deals are awesome and the staff can be a bit more flexible I think.

Paul has outstanding customer service! While my family and I were browsing he gave us space to do so but was there for us whenever we had questions. When it came to scheduling a delivery and financing he was fast, respectful, and is very knowledgeable!

Very patient

We have bought a few things from here, never a complaint.

Excelente service! Our sales person, Karan, was an amazing person. Very knowledgeable in every aspect of the sales. Very friendly, attentive and very professional. It was wonderful of him to be so patient and show us all types of selections and price's.

Wes was very helpful ,friendly and wonderful to work with, highly recommend

My salesperson, Josh, was so very friendly, professional, and knowledgeable. I enjoyed taking my time to find the perfect furniture at a sales price. As I was leaving, Josh mentioned the mattress sale again and just so happened that I needed a mattress as well. I'm very excited and pleased with my purchases. The entire staff was over the top friendly and professional. Fantastic experience.

Wes was so helpful! Great experience!

Had a wonderful experience shopping for a new chair. Found exactly what I was looking for with help of Bryant. He was friendly and personable.

Super helpful and patient while looking through different living room suits to make the best fit for my home

Julio was great! Plus we found exactly what we wanted.

I found a beautiful leather couch and a great bed from Ashley's

Thank you for the experience. Shout out to Kollin Hope who was really patient, helpful and kind. He helped us to find the perfect furniture to our new house.

Sherri was such a great help! We are getting our furniture delivered later this week and she was so great making the process so easy!

Went in for a recliner and was greeted at the door and directed in the right direction. Very customer friendly.

Excellent service and great quality furniture!

Staff was friendly and helpful. Big selection of styles and colors in the store. Sales are delivery (delivery is not free) or pickup at warehouse only. Not a fan of this type of sales model. Carry inventory or allow sale of floor displays.

Will was very good. He was very helpful and gave me my space.

Kollin Hope did a great job helping us get a new piece of furniture for our home. Highly recommend Kollin and Ashley’s!

We had a great experience shopping for home pieces. Joshua was great!

The lady and the man that waited on me were very nice and very helpful

Very good selection Beautiful store. Catherine (manager) took care of me and she was excellent. She was personable and listened. Super helpful. She went over and above to assist me with a change in order. Very pro- customer.

I am super happy with the customer service experience. Michelle is amazing! There are a variety of furniture options and the store has a layout that meets the client’s preferred aesthetics. The outlet selection is great as well.

I had a great experience at Ashley Furniture. TJ was the sales person who gently approached me without using the typical sales pressure that irritates most people. He gave me space and let me go through the store without hunting me down. If you want a salesperson who is there to help and give you all of the time and space you kneed ask for TJ.

Collen was a great salesman and really helped us out

We had an awesome experience. Kollin was very kind and knowledgeable! We are happy with our purchase.

Michele did a great job and was very professional!

Great experience shopping here. Sherri is one of the best salesperson I’ve met, friendly, helpful and always up for a challenge! On more than one occasion we were on a time crunch and she made things happen and we got not only the furniture we liked but in the timeframe we were looking for. Cannot recommend her enough.

Everyone was very polite and respectful. They knew exactly what they were doing. 5stars service

Kollin was great. We went to look at some bedroom furniture on Wednesday, even though we didn’t get anything that evening, we came back on Saturday to purchase some night stands we looked at on Wednesday and he remembered us and remembered the discount he gave us on them! Great service and care. Appreciate it!

Very nice people Josh and Heather were great.

Excellent service! Quick and painless visit. Pleasant & professional salesman.

Very friendly

We had a great experience at Ashley’s today. After only 15-20 we found exactly the dresser we were looking for and it was even on sale. Our sales associate was very helpful with all of our questions and showed us the best price. Thank you!

TJ was so helpful. No pressure no hard sell. We enjoyed the experience

Ashley's Furniture I have to say was very patient, understanding, and very helpful. I have to give a shout out to Dre and Heather. If anyone out there looking to purchase Furniture of any kind. Please check there, and with them. The Ashley's at 11521 Bluegrass Parkway Jeffersontown, KY. 40299. They are fantastic, and will help you in any way they can... To them.. Thank You , Thank You and Thank You , for everything. I do appreciate you two for my great experience.... I will definitely be back.....

Wonderful shopping experience. I was greeted immediately upon entry and I was ask what was I shopping for. I was shown a good selection of 3 cushioned sofas and was directed throughout the showroom. I chose this sofa below and will plan to add the club chair and ottoman.

Karan Singh is an outstanding employee. During my visit, Karan was patient, attentive, and thorough. I highly recommend everyone ask for “Karan” when you visit the store!

The service is very excellent

Our sales person Kollin was very helpful and patient. He was very good at giving us a breakdown comparison for bedroom sets. Showed different finance options and we went with 60 month finance options with zero down.

Michelle was great!

Josh was very helpful, friendly and super informative. Would highly recommend!

Josh helped us with our purchase and was more than kind and helpful. He is really good and we appreciate his help.

Karan was very helpful, professional and pleasant. I got some things at a great price.

My experience was great my sales person, was very helpful and not pushy. I believe his name was Josh. He was very informed.

The entire team I worked with at Ashley was wonderful. Karan helped on my first visit when I was trying out couches and looking for what I want/need. Then when I returned a few days later to purchase a couch, I worked with Julio. He was super helpful at explaining protection plans and working to find me the best deal possible. I appreciate his attention to detail and diligence with the payment options and process to help me find the deal that made the most sense for me. I’m looking forward to my new couch being delivered next week.

I was only shopping for a lamp, and Brian greeted me upon entering the store. He made himself available if I should need him, and was not pushy. Chose my lamp, let Brian know, and the rest is history. Great experience, except that I didn't like that I couldn't pay and take lamp home.....it had to be shipped to me!!!! Thanks Cheryl

Very knowledgeable and friendly sales person TJ. Would buy something with him again in the future. We do not have our furniture yet, but we are looking forward, to get it delivered.

Joshua is a good salesman. He was very nice. He gave us a discount.

Cheers for Ashley store and staff, 11521 Bluegrass Parkway, Jeffersontown, KY. My husband and an I visited the store on May 14, 2024 and had a great experience with Madison, an awesome customer satisfaction specialist. We found the living room item we were seeking and Madison measured the item to ensure it would fit our space requirement. She completed the paperwork and scheduled delivery for our order. Then Madison asked if we had ever looked into a Tempurpedic mattress and we responded no, we had not. She invited us to visit the section of the store where numerous types of mattresses were on display. The area was very inviting with muted lighting. We tried a Tempur Adapt Medium with the Ergo Pro Powerbase and the back discomfort I live with was quickly reduced. My husband, who does not experience back pain, was also impressed with this bed It was truly an amazing experience. We told Madison we wanted to think about the bed purchase, and on May 17th we went back to Madison and purchased the bed. Awaiting delivery and we are very excited! Thanks to Madison for introducing us to a great bed system that I know we will enjoy for many years! I would like to highly recommend this store. It is a very large store with numerous, beautiful room displays. The ceiling is very high which adds to the spacious feeling and lighting is great. Staff are friendly and very helpful (I told you about Madison), but when checking out we had conversations with several other individuals, and they were great too. Comfortable environment! Delores Thomas Marshall, Louisville, KY.

Julio was great, awesome overall experience. Greeted us as soon as we walked in the door and helped us through the buying process. He was very transparent through the whole process and helped us greatly. I would highly recommend seeing Julio if you’re buying any furniture!

Great experience! Paul was very helpful while also giving me my space to shop. Very professional and knowledgeable. I would definitely recommend Ashley Furniture to my friends and family.

Sherri was super and fantastic in getting me approved and demonstrating everything. It was a great experience.

Deandre was great. He helped find a solution for my problem and got my order coming delivered in 3 days!

Sherri was so helpful and kind. I recommend her to anyone looking at Ashley!

Bryant was a fantastic salesman, he knew the products, pricing, and where in the very large store, similar items we might like were located. He was engaged, friendly, and from what we can tell honest. I'm excited to get our new living room furniture, and much needed kitchen chairs!!

Kollin went above and beyond! He is an asset to your company!

Great sales experience with Kollin Hope! I highly recommend reaching out to him for all of your furniture needs.

Katherine was phenomenal! She really helped me find everything I wanted and helped me stay within a budget I was comfortable with. To make it even better, all my items were in stock and are being delivered in less than five days. I am so excited to have the furniture to complete my home.

I really enjoyed my shopping experience at Ashley in Jtown, the sales staff were helpful and not pushy. Big thanks to TJ for being an excellent salesman and helping us find the couches we really wanted.

Fast and painless, though, I already knew what I wanted and already had a credit card.

Our salesman Josh was fantastic! Very knowledgeable:)

Kollin Hope helped me purchase the perfect living room, and it was a warm, friendly experience from beginning to end. I saw the whole sales team supporting each other in a way you don’t see anywhere anymore. I highly recommend Ashley in J-Town for anyone wanting great service and furniture at a good price.

Karan was awesome We felt at home And very comfortable dealing with him. Thank you all again we appreciate everything.

Paul was very helpful in helping us look for the styles of furniture we were interested in,

Karan helped us with all of our purchases today. Extremely helpful, knowledgeable, and polite. He really made it a great buying experience for us.

(Translated by Google) My experience was super good, this man was very patient and professional. Definitely a great day. (Original) Súper buena mi experiencia, este señor fue muy paciente y profesional. Definitivamente un gran día.

Great service and informative about the products they sell

(Translated by Google) Very good service and very varied offers on home furniture (Original) Muy buen servicio y muy variadas ofertas en muebles para el hogar

Excellent price! Excellent quality!

Shopping online was a great way to start looking. It's takes seeing the furniture in person and taking a seat to know I made the right choice.

I was helped out today by Kollin at Ashley and it could not have been a better experience! Kollin was warm, kind, and not pushy at all but definitely helped us out when we had questions. The process of buying furniture is usually such a drag but this was a swift and easy experience! I will be back!

Karan and staff were great! Friendly, non-pressure, flexible and accommodating!

Josh was extremely helpful and patient.

They have excellent customer service.they’ll work with you no matter what your credit score is. I will definitely go back there for future purchases

Great Service. My order became a mess, because I had last minute changes, & the Ashley Team never missed a beat❗all was deliverd perfectly, swiftly. Thank you Jtown Ashley's👍 now, the best goes on 🥁.......

Michelle was very helpful and a pleasure to work with.

I was in the store and saw a desk that Ashley had listed with a retail price of $599.99. The floor model was priced at $390.99. It was not damaged at all so we purchased it. I returned home and found it online on their website for $329.99. I contacted them and was told that they would not accept it as a return, they would not do a price match or refund me the difference. I will never set foot in their stores again and I will advise anyone who asks to shop for furniture elsewhere. This is the most shoddy business practice I have ever encountered. Were I able to give this company zero stars I would not hesitate to do so.

Joshua made the process as easy as possible. He was informative and knew the ins and outs. Definitely recommend

Ms. Spurrier was polite, patient and very helpful. She never pressured us and always listened.

We had another great Experience at Ashley Furniture...

My sales person Bryant was great, I will only work with him.

Great service and oriented to detail

Sherri D at the Ashely Store & Outlet assisted me while I looked for a sofa, TV stands and dining room table. She was very kind and knowledgeable. I’m looking forward to going back soon!

Madison was an awesome salesperson. She didn't pressure us and was always anxious to help my mom and I

Michelle was phenomenal!!

The customer service was amazing! I wish I could remember his name I think it may of been Shane. He was so helpful and even texted me step by step instructions for pick up!!!!

Jay, the Associate that helped me was very polite, professional and made sure that I left a very satisfied customer. Than you!

Michelle was our sales associate and she was amazing! She was friendly, attentive, and listened to all our needs. We got everything we asked for. We definitely will be back.

The store is well designed which made it easier. Our Sales Associate, Johnathan Tutt is absolutely the best.

Staff was very pleasant and informative. They all seemed very team oriented and it was refreshing to see.

Bryant is awesome and made everything easy and fast! After a brief conversation, he knew exactly what we were looking for. I helped us find it right away!

The shopping experience was great -Julio asked if we needed help, he showed us where to look, left us alone for a while and then followed up with us. He was polite not pushy and got us what we needed! Great employee!

Wonderful high-end selections of furniture. Great options/ variety. A little expensive-out of my price range.

Wonderful service!

Friendly , courteous service from Sharon Spurrier and Sherri Dorsey. Hopefully the delivery process will go as smoothly.

Kollin Hope helped me recently. Everything I went in to look for, I ended up buying. Then there were things I hadn’t thought about purchasing, and with Kollin’s expertise, I ended up buying also - a pillow and mattress and cover, with a promise of him letting me know when their adjustable beds go on sale. Ashley has such a huge selection that it would be surprising if they didn’t have what you’re looking for. Ashley is always my go-to store!

Bought bed and mattress

Good knowledge of furniture. Very helpful without being pushy.

Michelle was so helpful…. She went out of her way to help us find what we needed…. So Professional and friendly.. I would definitely Recommend her

Catherine was great to work with. She was very knowledgeable about the furniture we were looking at and worked hard to get us the best price. Will definitely be back!

TJ provided excellent service.

Great customer service.

The best.

Beautiful furniture. Great customer service and attention. Sharon was amazing.

First we dealt w Michelle on the floor & she sent us to Bryant Cotton. Both were excellent help

The whole episode went smooth as glass. Salesman was extremely helpful. We got exactly what we came for. Would go to Ashley every time.

Had a great experience at Ashley. Our sales person Paul listened to what our needs were for our project and was very helpful

My experience with Ashley J town was great. My sale person was Josh. Living out of state and trying to furnishes a house in ky was a challenge, but Josh made that process amazingly easy. And a shout out to Jerry thank you..

Michelle is awesome!!!! So great!! However, I bought on a Monday. Scheduled for Thursday delivery. I found out Tuesday night the company picking up my other couch couldn’t get there till Friday. I tried to get a Saturday or next Monday delivery so I didn’t have two couches in my tiny condo. I was told by multiple people there was no way at all to push it out because it was already on the truck. For the life of me I don’t understand why a phone call can’t be made to push it out a couple of days. But again Michelle was fantastic to work with. We shall see more after delivery tomorrow. It’s definitely going to be tight in here for a couple of days.

Our sales lady. Michelle, was wonderful!! It was a pleasure working with her to buy the table and chairs!! In the future I would shop at Ashley's again and have Michelle as our sakes lady!!!

They were very patient and knowledgeable about all the furniture we wanted to look at.

We walked around the ENTIRE store looking at furniture (15-20 min), past several associates before ANYONE said anything to us. She (Madison Young) caught us as we were about to leave. After that, she assisted us very well. She was Very kind and Did her job for us and we purchased a sofa from her. Ashley Furniture ALMOST lost that sale. She pointed us to a couch we actually had NOT seen as we shopped. Thank goodness she stopped us!!

We was have very good experience, Josh helped us . He is very knowledgeable and had patient with us.

Madison Young was fantastic.

The sales person was great. Thank you

Great service taking time to ensure we got what would fit our needs.

I just purchased a sectional sofa and bedroom furniture from Ashley’s. The salespersons name was Madison Young and she was courteous, professional and accommodating. She was thorough and did not hurry thru the process. She said she was fairly new but I would have thought she had been there for quite awhile due to her knowledge of the whole process. Prices were great also. Great experience.

Julio was amazing and I was a super annoying customer considering I needed better lighting than in store. I kept asking him to move the table around to see in various light. He helped me with a selection, they wrapped it nicely and loaded into car. It was super quick and easy experience. Out the door into my home. Julio was super patient and not pushy. I appreciate that.

We have had the worst experience with this company, and the final straw was the fact that they tore up my driveway. First off they delivered the wrong furniture, which took an extra week to fix. Their delivery guys on both visits didn't speak a bit of english which was pretty sad. We've had countless phone conversations with that store and their robot "jenny" who was useless. As mentioned, our overall experience with this company has be far been absolutely our worst with any company. Their departments don't communicate with each other. They even went as far as implying that we didn't pay for our additional purchase of 4 pillows, which was grossly incorrect (we showed them receipts on the initial purchase for these pillows). But when this final event took place, the "phantom driver" delivered these pillows when it was dark, was too lazy to walk an extra 50 feet to place the box under our front porch, so the package was rained on. I truly don't even know who the delivery source was because he just pulled up into our driveway tossed the box near the garage door and the proceeded to wipe out the side of my driveway. Take a look at the pics and ask yourself, what kind of people are these companies hiring to make these deliveries?? I will continue my pursuit up the corporate ladder to receive compensation I assure you. Ashley will provide some form of satisfaction to this matter because I will not stop until they do!!

The sales staff and manager were very helpful and nice.

Sherri was a pleasure to work with. The outdoor furniture had the best quality we had seen available.

Received excellent service. Please keep up the good work. Seven (7) gold stars.

Karan is a great sales person. Hears you furniture needs And leads you to the product you want. 2nd time purchasing. Great deals and service.

Shopping was a good experience. I never felt pressured to buy. I was given accurate information on my selection and Kollen was easy to work with.

Michelle was perfect! She was there to answer my questions and show me around but did not smother me. She was professional, polite, and NOT pushy. I will definitely go back and see her again. Thanks Again Michelle for the great customer service. It was refreshing because I dress up all week at work so I tend to be casual on the weekends and that often causes salespeople to judge me.

I had a very nice experience at Ashley Furniture + Outlet in Louisville. Our salesman, Jay helped us for hours to ensure we got the furniture we wanted at the price we could afford. Thanks again, Jay.

Great experience; and great teamwork by Paul(Gunpal)and sherri. Did their best to get me my monies worth. Was told 2-3 weeks but the paperwork stated it could be 2-16weeks….so time will tell.

Had a great time working with Josh He was very helpful and easy to work with

It’s been a month and my order is still not right. Everyone orders the wrong thing. It’s hard to get anyone on the phone. No one returns calls.

My retail experience was leisurely and pleasant. There was no pressure from the sales associate and all of my questions were answered.

We were greeted right away and they were very nice. We wasn’t rushed or pressured in completing our transaction. She answered all questions that we had and they just had a friendly atmosphere all together

Absolutely worst customer service. After shopping for my furniture, and paying for it, I find out I did not get the best deal on a TV stand which the employee promised me. Since I paid for it with a check, they said they could not refund me for a few weeks. Quick to take money but slow to give it back ordeal. The manager promised to refund me and give me $100 more for the inconvenience, and even took a picture of my order number. It has been 8 months and I STILL never got my refund. But it does not end there. The day before my furniture was supposed to be delivered, I called the store number to make sure my stuff would arrive the next day, only to find out through voicemail that their system was down and orders would be delayed. Did they notify their customers about that? Nope. I called customer service to ask about the problem and the woman I spoke with just brushed me off and hung up on me. So I went to the store in person to ask what the deal was. They just told me that orders would be delayed until their system is fixed and were very unapologetic about it. The store manager refused to give me the name of her supervisor on top of that. Basically, if their system stops working, they cannot do business. I will NEVER AGAIN do business with Ashley Furniture and I will tell everyone I know to not shop there.

I absolutely recommend it they’re so helpful people and they have very nice furniture🌹

Karan was very kind and attentive, I got a good price at the Outlet and they helped me with everything I needed.

Michelle was very professional and was a great help for helping me pick out furniture for my new home. Thank you Michelle!

Trey was great!!

Paul is your guy! He’s knowledgeable, kind, and gives you all the time you need. Had a fantastic experience, will definitely be back.

Bryan was very knowledgeable and helpful.

From the moment we entered we were greeted with smiles and offered assistance with good information regarding are desired wishes. We were on a time schedule and they helped us quickly and efficiently and we found something we loved I will be recommending this to all my friends

Josuha was great to work with.

Very good experience,nice knowledgeble staff I’m happy with and so is my wife TY

Catherine was excellent. She went above and beyond her job.

It was my first time in Ashley Stewart in Louisville. It was a very nice experience. We were greeted by a salesman. He was friendly, knowledgeable, & was never to far away when we had questions. I ended up buying a pair of beautiful lamps & on sale! Same guy checked us out & just made the trip so pleasant.

We have dealt with Ashley on many occasions and have never been disappointed.

I enjoyed my purchase experience and especially the help that Sherri Dorsey provided. She answered all my questions and was very knowledgeable and patient through the process. I highly recommend her and this store!

Julio and Mohammed were so helpful! We came in several times to look, measure, and make sure we were happy with our purchase. They were always patient and extremely attentive, and we ended up with a couch we love!

Service was excellent, not pushy and very informative.

Joshua M was wonderful! Looking forward to new furniture!

Ashley furniture, Jefferson, town in Louisville, Kentucky, has a great variety of furniture and accessories. Seems like good quality. The salesman was knowledgeable and not overly pushy. We were able to get five-year same as cash. Disappointed there was no sale for the Presidents' Day week though. Also, delivery is very pricey. Over I would recommend going here

Great and friendly business that works and listened to what I wanted

Kollin was an amazing help & very patient! We will definitely be back

I brought my 83 year old grandmother in to purchase a recliner. Terrence Whitehead was our salesman, he was the kindest, sweetest soul. He was extremely patient with her and listened to her and was genuinely concerned about what she purchased to be exactly what she wanted and needed for her age and ability to get up and down from furniture comfortably. She is so excited about her new furniture and was tickled with how nice Terrence was to both of us. Thank you Terrence for showing so much love within your job! We will definitely be reccomending all of our family and friends to come see you!

Josh was so knowledgeable and helpful! He provided clear communication throughout the process and we appreciated his help so much.

I was thrilled with my purchase…but most importantly, the sales team was phenomenal, TJ, Michelle, and Linda went above and beyond! I definitely recommend shopping at Ashley!!

DeAndre was amazing and full of patience. Thank you for your knowledge and professionalism.

Friendly experience

The experience was great. TJ was very knowledgeable and willing to work with us putting a bedroom suit together because my wife liked one bedframe, but not the end tables and one dresser with another suit.

Cody Davis was so helpful! Excited to get our new couch!

Great place to furniture shop. Joshua McGee was great. Very helpful. Did not constantly nag us or constantly follow us around. Just the way we like to shop! Very knowledgeable as well. Great experience and would definitely shop here again and would definitely ask for Josh again as well!

Super friendly, easy to deal. Our sale association Bryant went above to make we were happy.

Karan helped us ALL DAY, open to close just to make sure that I'm 100% in love with my furniture. My wife is very indecisive and we both felt very confident at the end of the day with our transaction. Can't wait for delivery! Thank you Karan for all that helped us with and your outstanding patience with my wife's inability to commit quickly 😂

Ask Karan he is amazing.Do yourself a favor and ask for him

I really thought Cody did a great job and really appreciated all his help.

Michele was a pure delight to work with! Received the attention I needed, got answers to all my questions and love all everything I purchased!

Worked with. Jay who was friendly and professional. Smooth transaction and looking forward to tge delivery

Sales was very polite and fast and even saved me some $$

All sales people were polite, informative and respectful….no hard pressure which was the reason I returned. Cody was great and TJ was very helpful.

Paul was fantastic when helping us make our decisions. There was no pressure at all!!

Brian was very helpful and professional. I will definitely ask for him for future purchases

Joshua M was great. He was very knowledgeable and helpful. We were very pleased and found 2 pieces of furniture that are just what we needed. No complaints.

Very friendly and professional staff. Would recommend.

Huge store and options! Josh helped us and answered any questions without any pressure. Was extremely nice and easy to talk with! Catherine helped us as well and was extremely nice also! Andre checked us out to complete the experience! He was extremely nice as well! The whole process was a pleasant experience!

Our sales rep Paul was extremely helpful! His followup.

Was greeted when I walked in. Very kind staff. Worked with Bryant, great experience, no pressure and low key.

Julio was attentive and very pleasant to work with. Answered all of our questions and more.

Had a great experience! The gentleman that helped me was very knowledgeable about the products and answered every question I had! This made the purchasing process so easy! Very happy with how it went!

My salesman Keran was fantastic. Very helpful and kind.

Jay Tutt was an awesome help when buying my new kitchen table. I will be back to get more new furniture ASAP! Jay made the process seamless and easy. Thanks Jay Tutt at Ashley furniture!!

Customer service is kind of junk. They want the sale but they can't make a personal connection to save there life. I mean unless you enjoy your sales person walking in front of you looking directly at there cell phone then it's all you!

worst customer service and warranty. frame on new couch bent and some how not covered by warranty

Super friendly was able to drop my trailer and go park at the truck stop 11 miles away. Could have stayed there but it was my choice to leave. Good job guys

It was absolutely perfect for my first time buying furniture, person who handled everything took everything I wanted into consideration & found everything I had wanted , & also found somebody to help move my things . Just an amazing experience!

Very easy to work with and helpful. Helped us find the perfect couch!

Everything went very smoothly

Was great Went in to get an idea, walked out with a sofa and love set. Jay Tutt took care of us, and was staying with us everystep. He let us make our decision, and paying was easy...

Great sales rep, very informative and knew what he was talking about.

Heather was a great salesperson. Very helpful and just right amount of help. We did find a chair that was better suited for our needs, but I would not hesitate to shop Ashley and ask for Heather.

Michelle was very professional and easy to work with

Michele was very easy and pleasurable to work with. Purchase of two loveseats was a breeze.

Worst experience I have ever had. Their furniture is poor quality and a huge ripoff. If you buy here, expect to wait a while to get it and for the product to deteriorate quickly.

Ashley Outlet Always makes shopping Exciting time ! We have been followers For many years.

Do not go to the Ashley outlet in Jeffersontown! I have been lied to! I saw a fireplace in the clearance section without the insert marked for 1399. The fireplace in the front of the store has a separate price for insert. I asked the manager Dre if the fireplace insert was purchased separately. He said yes and even looked the fireplace up. It was dark wood with three separate gouges where you could see the light wood on the front with no handles for the two doors. He said that he would mark it down to 7 hundred and something. Because of the damage. I purchased 2 other things and while driving to the back to pick up these things he sold my husband the fireplace insert for over $200. We drove over an hour to get home. When I unloaded the fireplace I stuck a screwdriver in the handle holes of the doors to open them only to find out that there were no shelves! I told my husband and it was at that moment I found out that he purchased an electric insert that NO ONE has even seen. I looked online to purchase the shelves only to find out that it comes as one whole unit WITH the fireplace insert and it is $1099 new. I called Dre and he said I gave you a hundred dollars off. There are severe gouges in the wood, no shelves, and no handles! I explained that he was dishonest with me and he got mad and reverted to the discount he gave me. I asked to speak to someone else and he said that he would have Matt A. The store manager personally give me a call. I have left several messages since then. No call back! Dre is dishonest, do your own research don't trust the manager. And Matt you have a great way of ghosting customers!

Salesman and manager were good to work with when purchasing but they and customer service were unprofessional after that. We received an adjustable base that didn't work correctly and was never taken care of on their end....dates promised, phone calls not returned, etc until we finally had to get with the manufacturer to hopefully get taken care of soon.

Jay was able to get my order placed quickly and was extremely helpful & polite. On the business side, two things I didn't like was the fact that the "online" prices are different then the store and they outsource delivery. The delivery guys spoke broken english which made the actual delivery awkward and uncomfortable. Overall a decent experience, but I don't think I'll be returning for my next furniture purchase.

Had great experience Sherri was the best and if I ever come back I will ask for her. Also Mr Ashley was a very helpful, nice guy!

Great buy!! Great deal!! A plus service

If you're going to shop here please make sure to ask for Sherri Dorsey! She is simply amazing! Very knowledgeable and kind. Doesn't hassel you and gives you all the information you need to make the best buying decision for you and your family. Her customer service is next level. You don't regret it!

Sold me a bed with the wrong slats

Wonderful experience, service was excellent and they really work to help you find what your looking for. Will definitely be a repeat customer.

Michelle was awesome and made it easy for us to get in and out with what we wanted. Would recommend asking for her when you go there.

Ian was great to work with, not pushy, very patient and kind. Love our purchase!

It was a great experience..Everyone is so nice.But I had the pleasure of working with Michelle McCall.Awesome!

I just love my sofa! Paul was nice, patient and listened to what I wanted. He did not tell me what he wanted to sell. Thank you; it is gorgeous in my space

Jay was awesome!

Jay was super helpful, and the furniture pieces we ordered were exceptionally priced and comfortable beyond anything we have had before. Delivery was 2 weeks faster than their website suggested. Great experience. We've used Ashley for years and will continue to do so in the future.

Sherry was exceptional in finding what we had in mind. And she also found the best way to finance what we wanted, and needed.

Great

Great selection, great price, and many financing options. Mr. Cotton was a pleasure to work with. He gave us the space to look and assisted only when needed.

Bryant Cotten was very helpful with our search and purchase. Everything from selection, purchase and pick up went flawless. Great experience and we love our new sofa and love seat. Thank you.

No pressure sales help. Amazing collection of furniture.

Staff helpful! Large selection and well set out and designed to feel cozy and inviting.

Kollin was very helpful and respectful! He helped us get our couch at a great price! I definitely reccomend visiting the Jtown location of Ashley Furniture as they have so many great options and everyone is warm and inviting!

Kollin greeted us as soon as we came , he was very helpful. Great customer service!!

Can't possibly say enough good about our experience 😁. Our salesperson, Michelle, was AWESOME. Helpful, knowledgeable.. Will definitely return!

My sales professional today was Karan, and he was absolutely incredible! He walked me through the whole store asking questions to find the perfect couch for my home, and also made sure the couch I loved fit my budget!! I couldn’t be happier with the service I received today, Karan was personable, polite, and professional. I can’t wait to get my couch! Thank you so much for a smooth and easy shopping experience, I will definitely be back!!!

Joshua did a phenomenal job making our furniture buying such a positive experience. He is the best salesperson I have ever dealt with. I highly recommend him to anyone!!

Bryant was wonderful! He answered all of our questions without being too pushy! Great experience!

Our sales person was Michelle, she was great to work with. Not pushy at all…very friendly. Our salesperson actually helped us about 6 months ago with ordering a dining room table. We will be ordering again to furnish the rest of our new house.

Good afternoon, I recently purchased 6 dining room chairs, not a huge purchase, but not cheap either. Ashley did not have the chairs at the store, so they confirmed that the chairs were available and could be delivered. I work out of State, so I adjusted my schedule to be present for the delivery date we set as January 3, 2024. Initially the service was attentive and the salesperson seemed to care about us. After we bought the chairs I returned to the store to make sure the chairs were the correct style and color. This time the same salesperson was working but never walked up to say hello or see if we needed anything. We eventually left and just figured we’d wait for the chairs to be delivered on the 3rd. Well, the chairs never were delivered on the 3rd and I tried several times to call the store, but could only get their answering service. I had to fly out the next day for work and I’m out of town until February. My mom was staying at the house from the holiday and was leaving on the 9th. I called the store one last time on Jan 5th, to ask if they could fix the problem and deliver chairs before the 9th, because this was the only time someone could receive them. The person on the phone did not understand the situation, so I tried to explain it a couple times. Finally after several attempts I was getting frustrated and said to the Ashley agent, just cancel the order if you can’t deliver the chairs in a timely fashion. Instead of them adjusting and fixing their mistake and dropping off 6 chairs before the 9th the agent left the line and said we will cancel your order. The sales agent was so smug and condescending in his response, almost like this sale didn’t matter and either did “I” the customer. Note to self, go to Bassett Furniture just down the street, at least they stand by their delivery. BP

Outstanding. Jay was very friendly and knowledgeable. He didn't pressure me to buy but instead helped me find the right choices for my lifestyle.

Sales associate was very knowledgeable and helpful, a good experience throughout the entire process.

Store is not handicap friendly Does not have Ada doors like to never got in building cause of no automatic doors for a wheel chair to get in

Excellent shopping experience. Sherri Dorsey was our sales person. She was very helpful, knowledgeable, patient and kind to us. She made our sale go very smoothly and store selection was very good. We will be shopping here again soon .

Very helpful, felt like it was a good deal on the furniture.

Kollin did an excellent job taking time with us to answer all our questions and guide us around the store to find the right recliner. He was patient and helpful and listened to what we liked and did not like. Looking forward to the arrival of our new recliners.

The staff was helpful and patient as I worked to decide between two styles. She took her time with me ands answered all of my questions. She was a great sales person.

Upon entering, I was looking at a sectional that I liked but was then greeted by Bryant. I showed him the sectional I was looking at online and he showed me the floor model. I was considering a different color until I saw the other color in person so decided on that. He asked for the online price & said he could beat it and he did. He was professional and personable. He was thorough and explained the charges & made sure the design was correct.

Delivery charge seemed high

This evening was my first experience shopping at an Ashley store. I had a positive visit..Sales person, Ms. Catherine Johnson, was attentive to my concerns . I purchased the item I had to purchase, a sleeper sofa! Thanks!

Excellent experience. I went back a couple of times to check on the set I had in mind before finally being able to bring my husband. We got the bedroom set, mattresses, and a mechanical base. It was so helpful to be able to buy them all in one place, knowing it would all fit together. Excellent service by Michelle throughout the entire process.

Heather and Josh were exceptional in helping me in my purchase. I can't thank you enough Heather.

Sales person was absolutely the best

(Translated by Google) Super everything very good everything (Original) Super todo muy bien todo

Catherine was kind l, informative, and easy to work with.

Very helpful and good service. Selection is great. Salesman was very helpful and I appreciate the deal we made.

Joshua Mcgee was very friendly and explained everything very detailed.

Michelle was very professional and helpful. She listened to what I wanted and delivered with such professionalism. She was wonderful!!

The lady that helped us pretty nice and helped us with everything

Great salesperson. Very helpful. I got more than I was expecting to gets

Great service! Julio was fantastic and made the bed and mattresses buying process extremely easy!

Michelle was very friendly and knowledgeable of products. Highly recommend!!

Had a great experience while looking to purchase a new sectional. Catherine was our Rep who was patient with my wife and I , as well as two kids, which made our experience great. She also made the checkout process easy and we were done in no time. Thank you.

They made sure we got our dream bedroom set while also staying within our budget. They made the process less stressful!

The staff was very helpful and got us the best deal possible. The selection was great and we were able to get the bedroom set of our dreams for our new home!

Got a great deal and the associates were all friendly, informative and not pushy. Great experience.

Ashley has amazing furniture and the service unparalleled. Had a great experience.

Michelle great to work with and got us a good deal

Professional. A pleasure doing business there.

Great customer service 👏. Clean store.

Bought a bed frame on a Saturday and two different employees told me I could pick it up on Monday at their warehouse located downtown. Drove my truck which gets about 10 miles per gallon there and they told me they don't do pickups on Mondays. Came back to the store I bought it from and they told me there was nothing they could do and claimed they didn't tell me that even though my wife who was with me heard it too. Not going back.

Ashley associates were courteous and very helpful with our furniture search. Delivery scheduling and delivery are yet to occur but so far so good.

Joshua was really sweet and kind he showed us a lot of dinning room tables till we found the one we loved!

Highly recommend Ashley Furniture. Returning customer. Always greeted with employees who have a smile on their face and propt to offer their assistance. Customer service is helpful but not pushy. Prices are fair and products are of good quality. Julio was our customer service rep who did an excellent job. Will certainly be returning for future purchases!

Salesman was very informative . He knew all about fabrics and how they wore. I will definitely be back

Purchased a desk, book shelf and Cardenas for a Christmas gift. Jay Tutt was very helpful and knowledgeable and no high pressure to purchase. Would definitely recommend. I

Sherry was great to work with!

The person who helped me which I don’t have her name on hand at the moment, was so helpful. She went above and beyond to help us. She was very personal and knowledgeable. I’d say the best experience I’ve ever had with employee assistance in a furniture store.

My salesman, Paul Singh, was simply outstanding!!! He helped me get exactly what I wanted at a wonderful price. Thank you Paul!!!

Good selection. Experienced friendly sales people.

The sales person Kollin Hope Was friendly, knowledgeable and not pushy. We are very satisfied with our experience at Ashley Store!

TJ was our salesman. He was helpful, quick, and had the answers to my questions. If you go in ask for TJ

Fast friendly service and knowledgeable staff.

Customer service is good but was unable to close the sale due to issues with Acima financing.

Paul provided us with excellent service. He patiently waited while we browsed the show room. When we were ready to make selections, he provided us with details of the product and available financing.

Arrived at time we were told. Love that you can follow and see where they are when they will arrive. Courteous, professional and did a great job, thank you!!!

Had a very easy experience buying the couch we wanted. Our salesman Kollin was able to help us out and get the price where we needed with no headache. 10/10

Actually, at the beginning I had a very negative experience. I went in looking for a recliner that would be certified by a third-party for non-toxic materials. A salesman met me and said he didn't know anything about third-party certifications. He was brusque (must have had a rough day) and did not engage with me and my interests at all, and basically I felt blown off. It was an utter dead end conversation. As I was walking out of the store and had almost exited, another salesperson engaged me in conversation. I told her of my interest. She went to her computer and found details about "Certi-Pur," which does precisely this: is a third-party certification of -- it turns out -- Ashley furniture. On the basis of her research, her openness and spending time with me, and her gentle approach, I ended up buying a recliner. I really liked and respect the salesperson Catherine Johnson. It seems utterly obvious that salespeople should 1) know about and care about toxic and non-toxic manufacturing of your furniture, 2) know about and care about third-party certifications, and 3) know that the very products they are attempting to sell have at least a Certi-Pur approval.

Bryant was amazing!! Prices were great!

Great customer service and very friendly!!!

If I could give less than 1 star I would. My complete dissatisfaction is from the HORRIBLE “premium delivery service.” As well as incomplete order. I have spoken with 2 representatives from Ashley with no resolution. I was asked to give them an additional 24-48 hours to resolve any issues. Everyone seems to be passing the buck! Will I purchase through Ashley again…probably not! If I do, I will NOT use their 3rd part delivery service with an exorbitant fee. The delivery was far less than premium. I have seriously considered returning both the sofa and loveseat!

All went very well. In store and delivery. Thanks.

Good selection of furniture. But don't be surprised by the zero interest 60 mo. Offers. Evidently some unwritten qualifications for getting the offer.i didn't qualify for some reason, spent enough but still didn't get Offer.

What a great experience we had today. Took my parents in to look at recliners. We had a wonderful sales person that wasn’t pushy and made my parents feel very comfortable. He was patient and understanding and very personal as well as professional. Made for a great day!

So glad I stopped in on Friday. Was looking for a couch and the salesman who came up to me was so nice and helpful. Thanks to him I will soon have a new couch. Not his fault, but don’t like that I have to wait till January to get it, but…..I will stay in contact with the store till it is delivered.

I was on the fence about purchasing some of the pieces I was looking at. Jay had a great eye and displayed a lot of patience as my husband and I narrowed down the furniture we were needing. He also made a few great style suggestions.

Sherri was wonderful to work with! The store had a great selection and prices.

This location is very big and the layout is amazing. A big thanks to Kollin Hope for his help and guidance with our new couch. He was very patient and kind. The best part was that he did not pressure us into making a purchase. Thank you for time.

Sales person was knowledgeable and friendly. There was no pressure to buy anything.

The salesman Karan (Quran) was awesome

Great help at both stores —helped us get what we needed!

Josh was great to work with!

on time

I was able to order exactly what I wanted at great prices. Salesman and manager were kind and quick.

Fantastic! We were in and out super quick. Bryant explained everything in deep detail. Can’t wait for our purchase!

Excellent experience at the Ashley Home Store. Very pleased with the quality and price.

Our sales person was excellent. He stayed with us all the way. I appreciate his professional attitude.

Karan did an awesome job! Very knowledgeable and professional

Kollin Hope helped me find the right bedroom set at right price that fits my budget. He was super friendly and knowledgeable. I will definitely be sending friends and family to see him because I know that he will go above and beyond to take good care of his customers.

We came to look for a couch and kollin gave us a tour on which one we could have the best option that we would like to have, he’s good on explaining all the details about the product and all other stuffs, he also gave us a demonstration about the tempur pedic that we would like to have in the near future with his colleague which i forgot her name but they were good on explaining everything, all the stuff are welcoming and nice. Can’t wait to have our couch to be delivered 😍

We had a wonderful experience shopping for a new sofa. Our salesman, Joshua McGee was awesome to work with! He was very knowledgeable of Ashley’s products and guided us to some perfect options. He was patient yet very attentive to all of our questions. We will definitely purchase again with Josh!

my roommate purchased a sleeper sofa and lazy boy type chair, the Rep was very helpful, professional and caring !!!

Our salesman Jay Tutt was amazing! He answered all our questions, even helped us create our own sectional with all the right pieces.

Just wandering around looking and Kollin approached and politely explained about the design of the areas and introduced himself and said if we had any questions or needed any help with anything to please let him know. He did not follow us around or hassle us in any way. Found what we were looking for and ask for him and he was very helpful, answered all our questions and made the sale very easy and painless and quickly as possible. I recommended him to another customer who needed help but did not want to be followed around. He was awesome and I would recommend him to anyone.

CAREFUL TRUCK DRIVERS DO NOT PARK HERE. If you park here, Pinkys Towing will come with the whole crew (truck tow truck and 3 other trucks) will tow your truck and trailer or you will pay a fine. Our driver paid $350.00 (SIGN has $138.00 for larger vehicles) so that he doesn't get towed. Ashley has placed a small sign about this at their entrance.

Everything was great

Came in at the end of August . Purchased 7000.00 dollars of family room furniture. Our sales person which was Rorry was awesome. Furniture was delivered .Three hours late . I looked out in time to see one of the guys dragging my flip top table down my aggregate sidewalk . I yelled at him but it was too late. He had already ruined the table . Then they proceeded to bring in the couches and couldn’t get them thru the door . So they pushed and pushed almost tearing my siding and my outside lights down. They had someone come her to fix the couches . He had to order the leather to fix one . But said the other one is fine. It’s not fine the three chairs don’t even sit even the leather on the arms looks like it’s a hundred years old . Someone called me about an appointment to put the leather on . I told her that I didn’t buy refurbished furniture and I want new furniture .she said I understand I will have to talk to my supervisor and I will get back to you . I said ok . A few minutes later she called back and she said she talked to her supervisor and she said no she would not do it. I told her I wanted someone higher up to call me but no one has . After what I have gone thru I will never recommend Ashley furniture.

Friendly and fast with delivery within two weeks.

My fiancé and I just bought a house and we’re both new to the furniture buying experience. We were helped Kollin Hope who was excellent in helping us find what we needed within our budget. We could not ask for a better buying experience after being to some other high pressure stores that needed the sale more than we needed the furniture. We would highly recommend if your in the market for an end table, or furnishing your entire home.

josh was absolutely amazing!! he took care of us and got us what we needed the day of and was extremely kind and helpful!

The best deals are on Ashley, amazing quality of furniture

Great

Took longer than expected to get furniture delivered and when delivery day finally came couch was damaged. Hoping we can still get the couch, some day.

Michele made everything so effortless, she was very kind and patient.

The staff was great. They were trying to do there best to bring my ideas to work.

Posting this to specifically call out Josh for being fantastic. Super helpful, Super friendly, great guy! I really appreciated his help.

Michelle at Ashley in J-town is amazing! She went above and beyond to make sure we found exactly what we were looking for.

Lots of options, we looked elsewhere and found another couch we loved but then came to Ashley and found a recliner sofa that just suited our needs and comfort even more. Everyone was more then willing to help between questions about the furniture, delivery, providing a tape measure when needed warranty, etc. Just know there is a cost for delivery so if you didn't think about it you can factor that into your budget.

The service was very satisfactory, Catherine was a great sales person… I can’t wait to get my new recliner! Thank you for your service! Anne B Nichol

Poor service. Lots of employees sitting around but didn't get any help.

Bryant was fantastic!

Very satisfied

Great service and product!

Service was beyond excellent.

Prices are ridiculous in the store compared to online. Saved us almost 700 just by checking the Ashley website. Then the sales people try to sale you on everything even when you say no they still look into it wasting more time. Same table online had free shipping however would have cost 100 from ordering from the store. Save your time shop in store buy online

My purchase was smooth and went quite quickly. Perfect!

Bryant C. is a no pressure salesman. He is friendly & knows the products very well. We enjoyed being with him this morning. Ashley Furniture is a ONE STOP SHOPPING store!

Easy process. Now for delivery and set up!

Looking for a TV stand. Found a nice option. Day one for the New guy being trained on the transaction was a very good experience. The $200 item was in stock and could pickup the 2nd day from purchase. Pickup was as expected and efficient. The minus 2 stars is the policy of a “mandatory requirement “ of collecting sensitive information and waiving specific rights after the purchase on a 5 page packet of paper. No one could clearly explain the reason for paperwork after the purchase, other than this is “to be sure your form of payment wasn’t stolen”. I hope they didn’t leave this paperwork on the checkout desk. No other debit card accepting company has you verify in writing the card is valid after the receipt has been handed over. I would’ve cancelled the purchase if it wasn’t for our son’s apartment setup this week.

Wonderful experience with Michelle as our customer service representative. I will return.

TJ was great!

Very friendly service answering all of my questions. Very helpful and accommodating. My rep was Megan and she was a delight!

We loved our sales rep Karan. He offered lots of choices and was very patient while we made our decision.

Love the recliner! No problems!

Approached immediately by a very nice professional salesman then he lead us to the piece of furniture that we have been adding into from the collection we love gave us a lower price after asking bought it and we were done. We get it in 4 days.

Karan was great helping us find what were looking for.

Karan was outstanding! Patient, helpful , courteous, and pleasant!

I had a great experience at Ashley but when you try to get a hold of them you can't and I don't understand why I was charged over $500 from my furniture to be delivered ridiculous I don't understand thank you

Came in on September 17. Purchased 4 dining room chairs with a delivery date of September 21. Got all approved financing. Thursday came and nobody called and no delivery. Called customer service. Gave me the run around about some paperwork. Called again the next day. Same thing. Waited all day Monday. Called again. Was told they furniture was in Lay a way. Interesting because I had the financing paperwork work with all the terms. Nobody will return a call or attempt to resolve this. Will never do business here again!

Ordered 4 dining room chairs on September 17. They were supposed to be delivered on September 21. Sat around all day. Nothing. Called customer service said there was something wrong with the paperwork. Someone would get back with me. The next day. Nothing again. Called back. Still some paperwork issues, not my fault and somebody would get back with me on Monday. Still nothing ! Will not be making any future purchases

Ordered a cabinet online and the order was cancelled. Not happy about that part. But called the store and my sales person placed the order for me. Bryant was very helpful and courteous. Can’t wait to receive our item.

Always friendly! Go above and beyond to help you find whatever you are looking for!

Katey was great to work with and made sure we had all of the information we needed to make and informed decision.

After wandering around, we asked an employee about the item we were looking for, they pointed and said “over there”. After reaching “over there”, we asked another employee about the item of interest and were again treated to pointing and told to look around. No one ever attempted to help find what we were looking for.

Saleperson Karan was great and we walked out with a great new piece of furniture!!!

Smooth process from start to finish with Michelle, thank you!

Karan was awesome, very knowledgeable and patient .. please if you go to Ashley’s furniture look him up you won’t be disappointed.

Absolutely professional & Caring atmosphere Wonderful range of all the products Thanks to Singh

Staff was incredibly helpful and knowledgeable, willing to work qith me on best options for my new apartment.

Excellent buying experience. We were helped promptly and then left alone to make our decision. Processing payment was quick and easy.

Once we received service is was great. Michelle helped us.

Very good experience buying furniture, much quicker and easier than expected.

What a great sales staff! Super inventory. Deals and sales all over the place...You are welcomed as you enter and they are attentive. No fluff, no pressure. Pleasant shopping experience. Ask for Michelle or Bryant if she is out. Go to Ashley's, have some fun!

Bryant Cotten was awesome to work with.

The experience with Ashley Furnitura was disappointing, I had a delivery for Tuesday the 19th which was canceled due to poor communication from the store employees, the seller left me a voice message on the day of purchase notifying me that the delivery would be on Tuesday the 19th. .and that on Monday the 18th you will receive a call or text message that was never received. On Monday night I checked my email and noticed that in the spam there was an email from them with a confirmation that I never imagined I would receive since that was not the notification that was left in the voicemail. Due to your poor communication, my delivery was canceled, the order was paid in cash and there is no notification of when the delivery will be, much less an apology for the lack of communication on your part. I called and they did not notify me that the Manager would contact me and he has not done so either. WE HAVE TERRIBLE CUSTOMER SERVICE, if you have questions I will not recommend them or make future purchases.

Michelle was awesome with helping us select our furniture needs!! Definitely recommend!!!

Went tot he outlet and found a 2pcs set the worked perfect for my home, the guy behind the counter was very helpful

Megan was very pleasant and helpful.

Bryan was great! Quick and efficient plus a great price

We were able to find what we wanted. Derek our sales representative was excellent, very informative. He had a super personality took care of business in an expeditious manner. He is a great young man. Ps the price was right.

Great salesman. Knowleagable personal and friendly

Paul at the Louisville KY location was a great help to work with.

Katey was very helpful and knowledgeable and very patient with us. But as time went on I had an issue that I didn't realize when my couch was set up. One of my cushions for the back was a wrong size. I have asked for a replacement. I did put off calling about it for awhile but once I started calling customer service I was given a certain number to contact and then another number and still no one has fixed the issue. I have texted as I was told and still no reply. I did receive in the mail a big white sack with no instructions except the invoice said replacement parts. I wander if I was suppose to send my pillow back to them but I had nothing to tell me that and no shipping label. If I am too late to have the issue resolved-then tell me that! I like Ashley furniture but I question whether they care enough about keeping my business. Sorry for the bad review but don't ignore me, it would of been better to tell me, it's too late!

Sales person was very knowledgeable,friendly and helpful. Great experience. Thank you

Ashley’s Store + Oulet it’s a wonderful place to buy furniture, the staff are very friendly and very helpful.

Everything seems really overpriced there. Sometimes the price tags don't reflect the true price, so they may be cheaper than what I saw in the store today but still be too expensive for the poorer quality goods they are selling. You must just have to go into shop not caring what you pay and you may be pleasantly surprised if you are told it is cheaper than the tag. In the neighboring parking lot is AT HOME where you can find the same decor for much cheaper and accurate price tags on each item. I shopped at Ashley's today because I had a store credit that I needed to use in the next week or it would expire. Granted, the new worker was unfamiliar with store credits (not her fault), but I can say each time I have gone in there it's not a simple scan a barcode and check out. Today took me 25 minutes to complete my transaction. They always want ALL your information to plug into their terribly slow tablets, despite being a previous customer. After they plug your information in electronically, they create multiple papers for signatures and receipts. Ashley's needs to get up with the times and be more tech friendly so they don't keep creating such a paper waste/carbon footprint. They must be booming with online sales to keep a store the size of Louisville, KY's from closing. I can say I got what I was looking for after I was followed around and asked multiple times if I found anything or needed any help. The sales associates MUST work on some sort of commission but again, I can't blame the sales floor people for my experiences shopping here. They are just trying to make a living, too. I only visited in-person today with the intention of exhausting my store credit (which for some reason couldn't be used on their online site) before it expired and I tried to get as close to that price as possible so I wouldn't have to return. Otherwise, I would have avoided in-store shopping here.

Karan was so genuine, professional and knowledgeable! We trusted him when we decided to invest in a quality mattress, pillows, cover and a bed! Thank you for giving us such a great experience!

Our salesman was amazing. We went to several other stores and came back because of him and even bought more. I would highly recommend him anytime. We will be back.

First I noticed the new clean smell when I walked in the front doors of Ashley's. Good Labor Day sale. My salesman, Brian, was very friendly and efficient. This was my second time in to look at a sofa. I pretty much had my mind made up, but had to try it out one more time. He helped me make up my mind about the color. I was in and out in less than a half hour which was great. Will shop there again. Thanks Brian.

The truth is that I am somewhat annoyed because they put the delivery for hours in the morning and there is no one at home, they did not give me another option, only mornings and it was something that I talked about. Now I have to wait 9 days for delivery

Great customer service and products

Michelle McCall my salesperson was incredible! So knowledgeable, helpful and friendly. I came in with a lot of furniture needs, to complete a decorating project, on a time deadline, and she was fabulous! The store was beautiful and had a great amount of choices. I opted for white glove delivery and assembly, hopeful that it will be as good of experience as I had in the store. I’ll definitely be back to purchase more in the future.

My sales person war awesome. I can't really the gentmans name but he was very personable. Not push but very helpful.

Had a great experience, was greeted immediately upon entering the store. Never pressured while browsing. I have to say all sales associates acknowledged me and answered any questions I may have had. This Ashley furniture store is where you want to make future purchases.

Derek and TJ are the best. They were both patient, super knowledgeable, and helpful. They knew their products really well and were able to make great suggestions. Highly recommend!

Best furniture buying experience over ever had the two gentlemen that helped me were fantastic. Everyone was very nice and helpful and were even able to help me switch around some parts to fix a broken couch leg. All that being said the couch is self is great and was the cheapest place I was able to find a section that size

Everything went great

Friendly customer service. Nice options with a bit of variety.

Derek was fabulous! He made our shopping experience very easy and enjoyable. Highly recommend asking for Derek to assist you.

We were greeted by Paul who was very friendly and informative about the furniture and sales, he let us venture around, no pressure. Then we met Bryant who explained the material of the furniture we were looking at. He helped us complete our sale quickly, exactly the way we like it.

They flat out forged my signature and driver's license information onto a credit contract. Don't walk away from Ashley, RUN!!! Can I leave a negative star rating? This has been one of the WORST experiences we've ever had buying furniture. They lied about the functions of the couch, lied about the warranty, kept changing the prices quoted, forged my signature on a sales contract for financing, and then Betty-Jean (the "manager") accused me of lying about my signature. I spent HOURS and HOURS on the phone trying to get help, but they refused. I had to contact Synchrony Bank to dispute the $2300 charge. As of today, August 18, 2023, it's been 7 weeks since the fraud claim was filed by me. We expect to hear the results of the bank's investigation by Sept 1. Once they confirm my signature, along with EVERY SALES DOCUMENT was indeed forged, I will be filing a lawsuit against Ashley Furniture in Jeffersontown KY (I'm 54 yrs old and I've never sued anyone in my life). Additionally, I will be filing a formal complaint with the KY State Attorney General's Office, the BBB, and the Federal Trade Commission. Don't take my word for how terrible this place is, GOOGLE THEM! 1.1 Stars!! I wish we had googled them before we walked in the doors. Buyer beware!!!

No clear communication, delivered furniture not usable. Important part’s missing from delivery. Delivery dates keep changing without even informing you. Frustrating and disappointed. They are so big company, they don’t care about customer satisfaction

Wonderful experience from start to finish. Extremely polite and helpful staff, Derek was wonderful. Will definitely look for him next time we visit. The delivery was scheduled for the original stated date, the website showing where the truck was and estimated arrival time was amazing. The delivery men were polite, efficient and cleaned up everything! I am very impressed! First purchase from Ashley but I will be back! 5 out of 5 stars for sure! Everyone we talked with about this purchase was professional, polite and efficient!

Michelle was very helpful!

Very nice people really good stuff. Everything was good.

In and out in about 30 minutes with a great looking couch and coffee table. Very friendly staff and really good price for what we got.

Sales associates were very helpful on the selection of living room furniture we bought. Will come back to this store if need be in the future for any furniture for my house.

Friendly staff and great selection.

Absolutely horrible. I purchased a chair in April and didn't receive the merchandise until the first week of August, over three months later. I made phone calls and couldn't get an informed answer from anyone, and sent emails to which there was no reply. The only part of the process that appeared to be normal was when the delivery men arrived with the merchandise; that seemed to go smoothly and efficient. I was also charged for a 'protection plan' that I neither wanted nor requested.

Arrived with purchase in the time frame. Hooked up both recliners. Great service and great salesman. Will use them again when I decide to make another purchase.

The experience at Ashley was great.

Great people

Karan helped us to find the perfect couch we were very indecisive and working with a budget and his patience and kindness was amazing. I highly recommend going to Ashley to look for your furniture and using Karan as the best salesperson to help you along the way.

Karan helped us to find the perfect couch we were very indecisive and working with a budget and his patience and kindness was amazing. I highly recommend going to Ashley to look for your furniture and using Karan as the best salesperson to help you along the way.

The people at Ashley were very accommodating. I found the product and I was able to purchase it that day. The two sales representatives were very kind and very professional. I rate them a 10.

I had a WONDERFUL experience at Ashley. From start to finish. Katie helped me. She was patient and personable. She also gave me space. I had an idea of what I wanted but I still wanted to survey and really explore my options. I don't like being pestered or it feeling superficial like the sale is at the forefront of your mind and I didn't get that not once. The store was clean, smelled nice, it was organized & back to Katie, she was amazing. Honestly, every single associate was very nice and I wouldn't have been able to tell if they were having a bad day. Wonderful experience.

Went in to just start looking at furniture for a small apartment. Catherine was very helpful and very knowledgeable. I wound up buying all the furniture I needed. I decided to go with better quality furniture so it wasn’t cheap but payment terms were very reasonable. I haven’t got a move in date yet but so far my experience has been very good.

Changed delivery date and then didn’t show up after 10:22pm . FUBAR

The warranty, financing, expected arrival date and delivery and set-up is well worth the price. The sale team was exceptionally knowledgeable, quick and above all approachable and very friendly. A shout out to Megan for being able to to assist us in this journey and help make it easier and great!! Thank you very much!!

The warranty, financing, expected arrival date and delivery and set-up is well worth the price. The sale team was exceptionally knowledgeable, quick and above all approachable and very friendly. A shout out to Megan for being able to to assist us in this journey and help make it easier and great!! Thank you very much!!

Great selection of furniture for every room. I didn’t like that I wasn’t offered assistance until after 6 minutes of being in the store. I knew exactly what I wanted I picked my item out online but wanted to make my purchase in the store.

The sales lady was super helpful! I purchased a sofa out of their outlet section. Ashley won’t deliver them, (which I think is crazy) but the sales lady had a third party name of someone who could deliver. So, she went the extra mile to make sure there was a solution for that!

Sherri Dorsey was wonderful. I was excited to get my new mattress and bed set. I will most definitely recommend Ms. Dorsey to my friends and family. Go see her.

Bryant Cotten was a huge help and very patient as we tried out many chairs and couches.

Quick & easy very satisfied.. Go ask for Mr. Rory for help!!

Trevor was extremely helpful and personable! He went above and beyond looking for what we wanted. He answered all our questions in a friendly, professional manner.

Heather was absolutely amazing! She helped me over the phone and made my shopping experience a breeze. I think she’s wonderful! Carrie and Greg Lentz

I went into Ashley’s furniture and everyone was so nice they got such amazing furniture there was this woman that helped us and stayed with us for about 2 hrs and is very very nice I highly recommend Ashley furniture

Derek was very professional and kind. He made you feel so comfortable and relaxed. He is an outstanding and impressive young man.

Customer service with Ashley is AWFUL! Don’t take their word something is stock unless they load it onto your truck in person! If you need to reach a person on the phone to get some straight answers; best of luck to you! Will never use this company again!

Very friendly and helpful salesperson

Wry good service

Bryant was extremely helpful and easy to work with

Went in today for a second purchase. Bryant Cotten was are representing sales associate. Walking us around the show room to let us see all are options for coffee tables. Bryant was extremely helpful and made us feel like family. We would just like to say a big thanks again for all the help.

Michelle was very helpful, not pushy, and patient. She allowed us to look at leisure and warmly welcomed us. The couch I selected was no longer being made so that was unfortunate but I was able to buy the floor model and was very satisfied.

Very helpful and courteous staff. Large selection and great prices.

Excellent experience. Great friendly delivery guys and Catherine was very nice and educated on her product.

Everything went so smoothly and the professional feeling was excellent. The store was clean and layout nice.

Workers stayed calm even though store was busy but short staffed! All 3 workers were very helpful and made rounds to customers constantly. Very knowledgeable and did not hesitate to work out something I could afford! Thank you all

I have bought furniture from Ashley in the past with good experiences. This last purchase was not good at all. The customer service is horrible. The delivery was longer than expected and the some of the furniture was broken on arrival. Ashley made promises to fix or replace broken parts and I have not received any parts or communication. I will never purchase from Ashley furniture again and will gladly share my experiences with all my social media friends as well.

TJ was great! We were able to furnish our new place with items we love and I can not wait to get them delivered!!

From start to finish, easy peasy. TJ was awesome to work with and made the process incredibly easy. Super nice young man!!

Megan W is amazing. It was my first time purchasing furniture and she assisted me with an extremely kind and professional demeanor. Thank you, Megan for making this experience a lovely one. Because of you, I look forward to purchasing all my furniture from here!

Catherine was very helpful and knowledgeable about the product. Great experience, thanks 😊

I bought a couch from them using their financing. Michelle was wonderful to work with we didn’t get the couch we wanted but she helped us find one in the outlet that was in our price range. I will NEVER do business here again due to corporate telling us we can pick up the couch at any time during the stores hours so we waisted a total of 8 45 minute trips to the store to get the couch. On the last trip one guy, Paul, told us he didn’t see the problem in getting the couch but the other person said that we were not allowed to get our couch. I will be canceling the whole order and taking my business elsewhere. DO NOT SHOP HERE!!

Very nice people

I needed a bed frame same day and they were able to make it happen. I’m incredibly thankful for all their help!

(Translated by Google) Excellent service, thank you (Original) Servicio de excelencia,gracias

TERRIBLE SERVICE. 1st they attempted to deliver my bed, they forgot the slacks so it was incomplete. Had to wait 24 hrs for a phone call to reschedule a delivery which was then several days later. 2nd attempt to deliver my bed. The delivery team had very poor communication and they were very rude. Called the delivery driver Juan O, 5+ times then on the final pick up he answered and hung up while I was talking. He seemed to not care and didn’t even try to deliver the furniture while I was sitting in my own home and he marked the order as incomplete. I received a text message saying I was 2nd in line, then the new text message was 1 hour away, then then the third text message was marked as arrived then incomplete. All these messages were sent in the matter of 5 minutes. DO NOT RECOMMEND, DONT WASTE YOUR TIME, or you will be sleeping on a air mattress like me for weeks.

We bought a new dining table and 4 chairs today . Our salesman was very helpful and pleasant! We would definitely recommend him and Ashley furniture!

Great customer service.

Rory assisted me while shopping for a new mattress. He was very informative and not once did he rush or push a sale. I am 100% pleased with my mattress and will be back to see Rory soon for other household needs.

I HAD STATED TO KARAN SINGH TWICE THAT I DIDN'T WANT AN EXTENDED PROTECTION PLAN ON THE LOVESEAT THAT I HAD PURCHASED ON JULY 16 AND I THEN NOTICE LATER THAT HE CHARGED ME FOR AN FIVE YEAR WARRANTY ON THE SOFA. I GOT UP THIS MORNING AND CALLED CUSTOMER SERVICE AND TOLD THEM. THEY SAID THAT THEY WOULD TAKE IT OFF AND I SHOULD SEE THAT IN TWO DAYS. I AM VERY UPSET THAT HE WOULD LIE TO ME LIKE THAT AND I PLAN TO GO INTO THE STORE ASAP AND TELL HIM SO. I WAS GOING TO BUY SEVERAL MORE ITEMS FROM ASHLEY BUT IF I AM TREATED LIKE THIS THEN I WILL TAKE MY BUSINESS ELSEWHERE. SALES ORDER 017A755562. ALSO, I WAS ASKED TO SIGN SOME PAPERS AND WAS TOLD THAT THE PAPERS THAT HE HAD HANDED TO ME WERE THOSE SAME PAPERS BUT THE PAPERS I HAVE DON'T SAY ANYTHING ABOUT CLEARANCE ITEMS. HE WAS DISHONEST TO GET $120.00 FROM ME AND I PLAN TO GET IT BACK. YOU WOULD THINK THAT YOU COULD BUY A SOFA AND NOT GET SCAMMED.

I went in for a sofa. Michelle McCall greeted me. She was so helpful, friendly, personable and professional. She helped me find everything I was looking for. Even looked some things up on the .com store to help me find some floor lamps they didn’t carry in the store. So I was able to order them as well. This isn’t my first time buying from Ashley and certainly won’t be the last. I will be contacting Michelle for my needs and I highly recommend her as well. Thanks so much for making my purchase easy and for not being high pressure! Jenny

Customer service is non existent. Confusion over extended warranty led us down a rabbit hole of transfers and frustration. Furniture is not of a high quality for the price. The warranty company Protectall a wealth of bad customer service. Was told one thing on purchase something else from warranty people. Would not recommend purchasing anything from Ashley.

Michelle Mccall was wonderful! She answered all my questions and showed me as many options as I needed until I decided what I wanted. I am looking forward to delivery.

Rory my sales specialist was the most positive and professional encounter I have had in a long time 🌹

Very helpful and knowledgeable

Terrible, our mattress, sofa, and chair was supposed to be delivered Friday (7th of July, 2023). The ottoman was supposed to take two weeks. Can't get anyone to answer the phone, have to text to a number and chat and that is unsatistory I am sorely disappointed in Ashley Furniture.

Rory was kind, patient, and knowledgeable. It helped the buying experience feel welcoming without the pressure.

Very friendly!!.. and helpful.. my sales person was awesome... Love the outlet .. and all the choice styles.. will be a returning customer..

It was a very good experience. I was able to look around without anyone hovering but when I needed help Michelle was great! She was so helpful and I am excited about my new furniture. Will definitely go back to this store.

I went in to just look around. I left with a sectional that I love. Dash James left me alone to browse and was available whenever I had a question. I would definitely purchase furniture from Ashley's again.

Sherri was a great help in finding what I needed. Fantastic experience.

Heather was amazing! Love my wall art and what a great price!!

The delivery services gentlemen were professional, friendly and prompt

Great customer service

Very happy with the purchase and the service I received.

Bought a couch and they forgot the plug in for the powered recliner and now refuse to give us one.

Sherri was incredible. We didn’t have an easy day yesterday but we described our need. Sherri created space for us to come to our decisions around our bedroom set. We will be visiting Sherri and Ashley Furniture in the future. She provided impeccable customer service! Thank you Sherri!

We walked in new to Ashley and were greeted at the door by Derek Cantrell with the biggest smile and warmest greeting! We explained what we were looking for and chose to browse with minimal need for assistance wanted. He was there when we had questions but never hovered uncomfortably. Derek walked us through purchase options and completed our purchase and left the store quite pleased. We will not hesitate to buy from Ashley and Derek! A great experience all around!

My in store experience was 5 star. Can't give 5 star for total experience until my furniture arrives

That nice young man Name Roy was amazing. He took the time to help me find exactly what I need for my new apartment. I really think he need a raise. I would like to thank him and the Ashley Furniture place crew for the wonderful help.

Derek the young man who assisted me with my order was professional and very helpful. You are lucky to have an employee with the knowledge of making a customer feel comfortable with no pressure to rush. He showed that he enjoys his job. Very pleased with my experience due to Derek and your showroom. May we be blessed with more Kindness in our lives.

I took my 80 yr young Mom to Ashley’s here in Louisville Ky off Blankenbaker to find a new couch after 25 yrs with her old one. Rachel at this location helped us and was exceptionally pleasant to work with searching and followed up with great ideas! Mom is very happy with her new leather couch and we are very thankful to Rachael at Ashley’s for her help!

Awesome experience. Rory was patient and amazing all at the same time while I changed my mind a few different times!!! This is our second big purchase in the last year with Ashley and so far I would recommend them. Thanks!

Karan S greeted us as we entered the store. He asked us what we were interested in seeing and pointed us in the correct direction. He explained the different upholstery types. We are very pleased with our selection. Karan also got us the best financing option.

Michelle n Hope was very helpful! Hands down I would recommend this place to shop for ur home.

I found exactly what I was wishing and looking for!! Thanks to Michele, the purchase of my new bedroom set didn’t take long at all! Love the 0 interest also!! Ashley’s awesome!

👍

Went with my daughter to help her pick out a couch, love seat and chair. I wish I could remember the persons name that helped us. He was awesome! Just went back for things for my wife and I and the sales person's name is Derick. He is the best. Ask for Derick!

Great service and nice discount on a lamp I bought. Large selection

Greeted at door, very customer oriented Rachael was great!

Michelle was absolutely wonderful , I would definitely want to work with her again and I will be back.