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Ashley Store + Outlet | Jeffersontown, KY 40299
Ashley Store + Outlet
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
Ashley Store + Outlet of Jeffersontown, KY encompasses all of what the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store + Outlet of Jeffersontown, KY offers discounts ranging up to 60% off on stylish, high quality furniture, mattresses, and home decor items from a variety of best sellers and products from the top-selling brands at Ashley Store + Outlet. At Ashley Store + Outlet of Jeffersontown, KY you'll find amazing furnishings and mattress items discounted with affordable prices that fit just right for any room (and budget!) in your house.
Customer Service
In-store offers
What our customers say
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I purchased a 5 drawer chest at Ashleys a month ago. That was the easy part. Since then I have been lied to about the delivery time and have never received one phone call from alive person from Ashleys. I have only received several emails or text messages from a chat bot. When I bought furniture from Ashleys I was told that they could deliver my furniture between 1 and 3 so I wouldn't have to take off work. When I call the store no one there knows anything about delivery times or how to get a hold of that department. So I just ended up accepting the 9am to 12 for delivery time and now forced me to miss a day of work. So I waited and nobody showed up first schedule delivery. So I called and again No one could help me at the store. So I get to use the chat bot to schedule another delivery for only morning appointments so I get to miss another day of work. So now my delivery is set for 2 days from now. I will never buy anything from Ashleys again.
These folks really need to fix the potholes in the parking lot. Good selection of recliners. The sales persons phone kept ringing. She kept walking away and answering it. I figured nobody else was capable of answering a phone. Nice people.
(Translated by Google) Very friendly and professional, an extraordinary seller Very friendly and professional, an extraordinary seller. 🙏🙏🙏 (Original) Muy amable y profesional un extraordinario vendedor Very friendly and professional, an extraordinary seller. 🙏🙏🙏
I was given a delivery date in the store that has now been delayed by a full month. I would not have made the purchase if I knew the delivery date would change so much. As an aside, my name was put into the system as "Tonie" even after the clerk asked how to spell my name? Bizarre.
What an easy and stress-free buying experience. Julio was helpful in talking us through the different mattress options to find our perfect fit. We never felt pressured or rushed. We will definitely buy from Ashley again.
Karan was absolutely amazing. He was attentive, kind and very knowledgeable. Karan went above and beyond to share his knowledge and his customer service was outstanding. I can’t wait to have my furniture delivered.
I don’t know know where to begin. I love my furniture at least what I got of it. Customer service is non-existent. I have left multiple messages and have yet to get a call back. My table keeps getting pushed back What good are the chairs with no table? Discontinued the barstools so another dilemma. My delivery was 12-4. Showed up closer to 6 pm and only after we chased down the truck who had gone to the wrong address and was just going to take the furniture back to the store.
Very professional and helpful. Great customer service
Good service, excellent product
Everything went very well until AFTER I left the store and my friend said the salesperson told her I had to wrap the mattress in some kind of shrink wrap to protect the people who deliver from my possible germs. A, I was not informed during the sales process, I was surprised. B, I am on my own and do not have readily available help. C, why can’t the delivery people protect themselves with gloves and masks if they’re so worried?
Very helpful. Listened to what I was looking for and offered as many options for both my style & budget. I went in to browse & they helped me find something better than I had in my mind.
Atmosphere was nice, no pressure there is always someone around if you want to ask questions. Jeremy was there and sherri also helped us a lot Thanks
Our salesman was great he was so nice to us and he did everything he could to do the right thing for us and he did I was so impressed with him and so is my husband thank you from Sherry booth and David Booth
Service was great in the store. Michelle, my sales person was awesome. But I got pictures delivered to my address that I didn't get any notifications about. I haven't moved on yet and they just dropped the pictures in the front driveway. Very unprofessional. Other than that it was a great experience.
Salesman was very professional and answered all questions about the product
Not happy...was told by sales person one date for delivery but actual date ended up being almost a month later.
Michelle made the experience easier than ever and more enjoyable. She was so helpful & took care of all of our needs.
Michelle was wonderful in helping us find the perfect couch for our home!!
Worked with Matt. He was fantastic. We had a critical need to quickly furnish a small Studio appointment. Matt hlwp s us measure furniture and ensure it was in stock. Great people make places great!
Jeremy was new but he was amazingly patient with us! Wes was also a very good trainer! he didn’t seem like he was annoyed with Jeremy asking questions, and really walked through the steps with him so he could understand. 10/10 would recommend coming here again!
Salesperson was great. Price was acceptable. Only complaint is that I will not receive the product for 3 weeks minimum. Too long of a wait in my book.
Helpful staff without too much pressure. Love their clearance center!
Josh McGee was very knowledgeable
Friendly and not pushy, easy to work with. Very helpful sale person.
Will was great!
Today was wonderful, I can’t wait to furnish our new home.
My wife and I couldn’t have asked for better help and service at the store. Julio was fantastic. He was super approachable, friendly, and attentive, without being pushy. He gave us the space we needed to be able to explore, and went out of his way to ensure the best payment plan for us to budget a new sofa we have desperately needed (goodbye thrice-handed-down couch!). Thank you, Julio.
Kollin was a huge help in our purchase. Very friendly and informative.
Dre Smith was fantastic. Introduced himself and gave us space to experience the floor room ourselves. We appreciated the opportunity to have private discussions. Then his ability to capture and close our order efficiently and timely was greatly appreciated. We will recommend Dre and Ashley o many people.
Thanks Kollin for all your help! We appreciated him being patient with us and will definitely refer his services to friends and family!
We had a great experience at Ashley. Kollin was amazing - we never felt pressured but he answered every question we had!
Great customer service. Good communication and helped with decision making
There’s bad times and then there’s good times. Then there are times that you got to buy a couch. This was one of those times where I bought a couch.
We had a great experience here and all workers were helpful. Michelle helped us and we thoroughly enjoyed her guidance and are satisfied with our visit here at Ashley in Jtown.
Service was great; answered all questions. Waiting a month for delivery so the quality of the furniture is still unknown.
Great service and even better pricing
Very good experience! Thanks Liz
Great prices and quality furniture. Great combination.
My salesman was Joshua. I told him the type sofa l was looking for. He knew exactly what to show me. I have a small dog and gets on the sofa. Joshua demonstrated the fabric to me. I was sold right away thanks to him. He was very polite and did not pressure me.
I had an amazing experience with Catherine. She gave me amazing deals on high quality furniture! I would recommend this store in particular because the deals are awesome and the staff can be a bit more flexible I think.
Paul has outstanding customer service! While my family and I were browsing he gave us space to do so but was there for us whenever we had questions. When it came to scheduling a delivery and financing he was fast, respectful, and is very knowledgeable!
Very patient
We have bought a few things from here, never a complaint.
Excelente service! Our sales person, Karan, was an amazing person. Very knowledgeable in every aspect of the sales. Very friendly, attentive and very professional. It was wonderful of him to be so patient and show us all types of selections and price's.
Wes was very helpful ,friendly and wonderful to work with, highly recommend
My salesperson, Josh, was so very friendly, professional, and knowledgeable. I enjoyed taking my time to find the perfect furniture at a sales price. As I was leaving, Josh mentioned the mattress sale again and just so happened that I needed a mattress as well. I'm very excited and pleased with my purchases. The entire staff was over the top friendly and professional. Fantastic experience.
Wes was so helpful! Great experience!
Had a wonderful experience shopping for a new chair. Found exactly what I was looking for with help of Bryant. He was friendly and personable.
Super helpful and patient while looking through different living room suits to make the best fit for my home
Julio was great! Plus we found exactly what we wanted.
I found a beautiful leather couch and a great bed from Ashley's
Thank you for the experience. Shout out to Kollin Hope who was really patient, helpful and kind. He helped us to find the perfect furniture to our new house.
Sherri was such a great help! We are getting our furniture delivered later this week and she was so great making the process so easy!
Went in for a recliner and was greeted at the door and directed in the right direction. Very customer friendly.
Excellent service and great quality furniture!
Staff was friendly and helpful. Big selection of styles and colors in the store. Sales are delivery (delivery is not free) or pickup at warehouse only. Not a fan of this type of sales model. Carry inventory or allow sale of floor displays.
Killing was very good. He was very helpful and gave me my space.
Kollin Hope did a great job helping us get a new piece of furniture for our home. Highly recommend Kollin and Ashley’s!
We had a great experience shopping for home pieces. Joshua was great!
The lady and the man that waited on me were very nice and very helpful
Very good selection Beautiful store. Catherine (manager) took care of me and she was excellent. She was personable and listened. Super helpful. She went over and above to assist me with a change in order. Very pro- customer.
I am super happy with the customer service experience. Michelle is amazing! There are a variety of furniture options and the store has a layout that meets the client’s preferred aesthetics. The outlet selection is great as well.
I had a great experience at Ashley Furniture. TJ was the sales person who gently approached me without using the typical sales pressure that irritates most people. He gave me space and let me go through the store without hunting me down. If you want a salesperson who is there to help and give you all of the time and space you kneed ask for TJ.
Collen was a great salesman and really helped us out
We had an awesome experience. Kollin was very kind and knowledgeable! We are happy with our purchase.
Michele did a great job and was very professional!
Great experience shopping here. Sherri is one of the best salesperson I’ve met, friendly, helpful and always up for a challenge! On more than one occasion we were on a time crunch and she made things happen and we got not only the furniture we liked but in the timeframe we were looking for. Cannot recommend her enough.
Everyone was very polite and respectful. They knew exactly what they were doing. 5stars service
Kollin was great. We went to look at some bedroom furniture on Wednesday, even though we didn’t get anything that evening, we came back on Saturday to purchase some night stands we looked at on Wednesday and he remembered us and remembered the discount he gave us on them! Great service and care. Appreciate it!
Very nice people Josh and Heather were great.
Excellent service! Quick and painless visit. Pleasant & professional salesman.
Very friendly
We had a great experience at Ashley’s today. After only 15-20 we found exactly the dresser we were looking for and it was even on sale. Our sales associate was very helpful with all of our questions and showed us the best price. Thank you!
TJ was so helpful. No pressure no hard sell. We enjoyed the experience
Ashley's Furniture I have to say was very patient, understanding, and very helpful. I have to give a shout out to Dre and Heather. If anyone out there looking to purchase Furniture of any kind. Please check there, and with them. The Ashley's at 11521 Bluegrass Parkway Jeffersontown, KY. 40299. They are fantastic, and will help you in any way they can... To them.. Thank You , Thank You and Thank You , for everything. I do appreciate you two for my great experience.... I will definitely be back.....
Wonderful shopping experience. I was greeted immediately upon entry and I was ask what was I shopping for. I was shown a good selection of 3 cushioned sofas and was directed throughout the showroom. I chose this sofa below and will plan to add the club chair and ottoman.
Karan Singh is an outstanding employee. During my visit, Karan was patient, attentive, and thorough. I highly recommend everyone ask for “Karan” when you visit the store!
The service is very excellent
Our sales person Kollin was very helpful and patient. He was very good at giving us a breakdown comparison for bedroom sets. Showed different finance options and we went with 60 month finance options with zero down.
Michelle was great!
Josh was very helpful, friendly and super informative. Would highly recommend!
Josh helped us with our purchase and was more than kind and helpful. He is really good and we appreciate his help.
Karan was very helpful, professional and pleasant. I got some things at a great price.
My experience was great my sales person, was very helpful and not pushy. I believe his name was Josh. He was very informed.
The entire team I worked with at Ashley was wonderful. Karan helped on my first visit when I was trying out couches and looking for what I want/need. Then when I returned a few days later to purchase a couch, I worked with Julio. He was super helpful at explaining protection plans and working to find me the best deal possible. I appreciate his attention to detail and diligence with the payment options and process to help me find the deal that made the most sense for me. I’m looking forward to my new couch being delivered next week.
I was only shopping for a lamp, and Brian greeted me upon entering the store. He made himself available if I should need him, and was not pushy. Chose my lamp, let Brian know, and the rest is history. Great experience, except that I didn't like that I couldn't pay and take lamp home.....it had to be shipped to me!!!! Thanks Cheryl
Very knowledgeable and friendly sales person TJ. Would buy something with him again in the future. We do not have our furniture yet, but we are looking forward, to get it delivered.
Joshua is a good salesman. He was very nice. He gave us a discount.
Cheers for Ashley store and staff, 11521 Bluegrass Parkway, Jeffersontown, KY. My husband and an I visited the store on May 14, 2024 and had a great experience with Madison, an awesome customer satisfaction specialist. We found the living room item we were seeking and Madison measured the item to ensure it would fit our space requirement. She completed the paperwork and scheduled delivery for our order. Then Madison asked if we had ever looked into a Tempurpedic mattress and we responded no, we had not. She invited us to visit the section of the store where numerous types of mattresses were on display. The area was very inviting with muted lighting. We tried a Tempur Adapt Medium with the Ergo Pro Powerbase and the back discomfort I live with was quickly reduced. My husband, who does not experience back pain, was also impressed with this bed It was truly an amazing experience. We told Madison we wanted to think about the bed purchase, and on May 17th we went back to Madison and purchased the bed. Awaiting delivery and we are very excited! Thanks to Madison for introducing us to a great bed system that I know we will enjoy for many years! I would like to highly recommend this store. It is a very large store with numerous, beautiful room displays. The ceiling is very high which adds to the spacious feeling and lighting is great. Staff are friendly and very helpful (I told you about Madison), but when checking out we had conversations with several other individuals, and they were great too. Comfortable environment! Delores Thomas Marshall, Louisville, KY.
Julio was great, awesome overall experience. Greeted us as soon as we walked in the door and helped us through the buying process. He was very transparent through the whole process and helped us greatly. I would highly recommend seeing Julio if you’re buying any furniture!
Great experience! Paul was very helpful while also giving me my space to shop. Very professional and knowledgeable. I would definitely recommend Ashley Furniture to my friends and family.
Sherri was super and fantastic in getting me approved and demonstrating everything. It was a great experience.
Deandre was great. He helped find a solution for my problem and got my order coming delivered in 3 days!
Sherri was so helpful and kind. I recommend her to anyone looking at Ashley!
Bryant was a fantastic salesman, he knew the products, pricing, and where in the very large store, similar items we might like were located. He was engaged, friendly, and from what we can tell honest. I'm excited to get our new living room furniture, and much needed kitchen chairs!!
Kollin went above and beyond! He is an asset to your company!
Great sales experience with Kollin Hope! I highly recommend reaching out to him for all of your furniture needs.
Katherine was phenomenal! She really helped me find everything I wanted and helped me stay within a budget I was comfortable with. To make it even better, all my items were in stock and are being delivered in less than five days. I am so excited to have the furniture to complete my home.
I really enjoyed my shopping experience at Ashley in Jtown, the sales staff were helpful and not pushy. Big thanks to TJ for being an excellent salesman and helping us find the couches we really wanted.
Fast and painless, though, I already knew what I wanted and already had a credit card.
Our salesman Josh was fantastic! Very knowledgeable:)
Kollin Hope helped me purchase the perfect living room, and it was a warm, friendly experience from beginning to end. I saw the whole sales team supporting each other in a way you don’t see anywhere anymore. I highly recommend Ashley in J-Town for anyone wanting great service and furniture at a good price.
Karan was awesome We felt at home And very comfortable dealing with him. Thank you all again we appreciate everything.
Paul was very helpful in helping us look for the styles of furniture we were interested in,
Karan helped us with all of our purchases today. Extremely helpful, knowledgeable, and polite. He really made it a great buying experience for us.
(Translated by Google) My experience was super good, this man was very patient and professional. Definitely a great day. (Original) Súper buena mi experiencia, este señor fue muy paciente y profesional. Definitivamente un gran día.
Great service and informative about the products they sell
(Translated by Google) Very good service and very varied offers on home furniture (Original) Muy buen servicio y muy variadas ofertas en muebles para el hogar
Excellent price! Excellent quality!
Shopping online was a great way to start looking. It's takes seeing the furniture in person and taking a seat to know I made the right choice.
I was helped out today by Kollin at Ashley and it could not have been a better experience! Kollin was warm, kind, and not pushy at all but definitely helped us out when we had questions. The process of buying furniture is usually such a drag but this was a swift and easy experience! I will be back!
Karan and staff were great! Friendly, non-pressure, flexible and accommodating!
Josh was extremely helpful and patient.
They have excellent customer service.they’ll work with you no matter what your credit score is. I will definitely go back there for future purchases
Great Service. My order became a mess, because I had last minute changes, & the Ashley Team never missed a beat❗all was deliverd perfectly, swiftly. Thank you Jtown Ashley's👍 now, the best goes on 🥁.......
Michelle was very helpful and a pleasure to work with.
I was in the store and saw a desk that Ashley had listed with a retail price of $599.99. The floor model was priced at $390.99. It was not damaged at all so we purchased it. I returned home and found it online on their website for $329.99. I contacted them and was told that they would not accept it as a return, they would not do a price match or refund me the difference. I will never set foot in their stores again and I will advise anyone who asks to shop for furniture elsewhere. This is the most shoddy business practice I have ever encountered. Were I able to give this company zero stars I would not hesitate to do so.
Joshua made the process as easy as possible. He was informative and knew the ins and outs. Definitely recommend
Ms. Spurrier was polite, patient and very helpful. She never pressured us and always listened.
We had another great Experience at Ashley Furniture...
My sales person Bryant was great, I will only work with him.
Great service and oriented to detail
Sherri D at the Ashely Store & Outlet assisted me while I looked for a sofa, TV stands and dining room table. She was very kind and knowledgeable. I’m looking forward to going back soon!
Madison was an awesome salesperson. She didn't pressure us and was always anxious to help my mom and I
Michelle was phenomenal!!
The customer service was amazing! I wish I could remember his name I think it may of been Shane. He was so helpful and even texted me step by step instructions for pick up!!!!
Jay, the Associate that helped me was very polite, professional and made sure that I left a very satisfied customer. Than you!
Michelle was our sales associate and she was amazing! She was friendly, attentive, and listened to all our needs. We got everything we asked for. We definitely will be back.
The store is well designed which made it easier. Our Sales Associate, Johnathan Tutt is absolutely the best.
Staff was very pleasant and informative. They all seemed very team oriented and it was refreshing to see.
Bryant is awesome and made everything easy and fast! After a brief conversation, he knew exactly what we were looking for. I helped us find it right away!
The shopping experience was great -Julio asked if we needed help, he showed us where to look, left us alone for a while and then followed up with us. He was polite not pushy and got us what we needed! Great employee!
Wonderful high-end selections of furniture. Great options/ variety. A little expensive-out of my price range.
Wonderful service!
Friendly , courteous service from Sharon Spurrier and Sherri Dorsey. Hopefully the delivery process will go as smoothly.
Kollin Hope helped me recently. Everything I went in to look for, I ended up buying. Then there were things I hadn’t thought about purchasing, and with Kollin’s expertise, I ended up buying also - a pillow and mattress and cover, with a promise of him letting me know when their adjustable beds go on sale. Ashley has such a huge selection that it would be surprising if they didn’t have what you’re looking for. Ashley is always my go-to store!
Bought bed and mattress
Good knowledge of furniture. Very helpful without being pushy.
Michelle was so helpful…. She went out of her way to help us find what we needed…. So Professional and friendly.. I would definitely Recommend her
Catherine was great to work with. She was very knowledgeable about the furniture we were looking at and worked hard to get us the best price. Will definitely be back!
TJ provided excellent service.
Great customer service.
The best.
Beautiful furniture. Great customer service and attention. Sharon was amazing.
First we dealt w Michelle on the floor & she sent us to Bryant Cotton. Both were excellent help
The whole episode went smooth as glass. Salesman was extremely helpful. We got exactly what we came for. Would go to Ashley every time.
Had a great experience at Ashley. Our sales person Paul listened to what our needs were for our project and was very helpful
My experience with Ashley J town was great. My sale person was Josh. Living out of state and trying to furnishes a house in ky was a challenge, but Josh made that process amazingly easy. And a shout out to Jerry thank you..
Michelle is awesome!!!! So great!! However, I bought on a Monday. Scheduled for Thursday delivery. I found out Tuesday night the company picking up my other couch couldn’t get there till Friday. I tried to get a Saturday or next Monday delivery so I didn’t have two couches in my tiny condo. I was told by multiple people there was no way at all to push it out because it was already on the truck. For the life of me I don’t understand why a phone call can’t be made to push it out a couple of days. But again Michelle was fantastic to work with. We shall see more after delivery tomorrow. It’s definitely going to be tight in here for a couple of days.
Our sales lady. Michelle, was wonderful!! It was a pleasure working with her to buy the table and chairs!! In the future I would shop at Ashley's again and have Michelle as our sakes lady!!!
They were very patient and knowledgeable about all the furniture we wanted to look at.
We walked around the ENTIRE store looking at furniture (15-20 min), past several associates before ANYONE said anything to us. She (Madison Young) caught us as we were about to leave. After that, she assisted us very well. She was Very kind and Did her job for us and we purchased a sofa from her. Ashley Furniture ALMOST lost that sale. She pointed us to a couch we actually had NOT seen as we shopped. Thank goodness she stopped us!!
We was have very good experience, Josh helped us . He is very knowledgeable and had patient with us.
Madison Young was fantastic.
The sales person was great. Thank you
Great service taking time to ensure we got what would fit our needs.
I just purchased a sectional sofa and bedroom furniture from Ashley’s. The salespersons name was Madison Young and she was courteous, professional and accommodating. She was thorough and did not hurry thru the process. She said she was fairly new but I would have thought she had been there for quite awhile due to her knowledge of the whole process. Prices were great also. Great experience.
Julio was amazing and I was a super annoying customer considering I needed better lighting than in store. I kept asking him to move the table around to see in various light. He helped me with a selection, they wrapped it nicely and loaded into car. It was super quick and easy experience. Out the door into my home. Julio was super patient and not pushy. I appreciate that.
We have had the worst experience with this company, and the final straw was the fact that they tore up my driveway. First off they delivered the wrong furniture, which took an extra week to fix. Their delivery guys on both visits didn't speak a bit of english which was pretty sad. We've had countless phone conversations with that store and their robot "jenny" who was useless. As mentioned, our overall experience with this company has be far been absolutely our worst with any company. Their departments don't communicate with each other. They even went as far as implying that we didn't pay for our additional purchase of 4 pillows, which was grossly incorrect (we showed them receipts on the initial purchase for these pillows). But when this final event took place, the "phantom driver" delivered these pillows when it was dark, was too lazy to walk an extra 50 feet to place the box under our front porch, so the package was rained on. I truly don't even know who the delivery source was because he just pulled up into our driveway tossed the box near the garage door and the proceeded to wipe out the side of my driveway. Take a look at the pics and ask yourself, what kind of people are these companies hiring to make these deliveries?? I will continue my pursuit up the corporate ladder to receive compensation I assure you. Ashley will provide some form of satisfaction to this matter because I will not stop until they do!!
The sales staff and manager were very helpful and nice.
Sherri was a pleasure to work with. The outdoor furniture had the best quality we had seen available.
Received excellent service. Please keep up the good work. Seven (7) gold stars.
Karan is a great sales person. Hears you furniture needs And leads you to the product you want. 2nd time purchasing. Great deals and service.
Shopping was a good experience. I never felt pressured to buy. I was given accurate information on my selection and Kollen was easy to work with.
Michelle was perfect! She was there to answer my questions and show me around but did not smother me. She was professional, polite, and NOT pushy. I will definitely go back and see her again. Thanks Again Michelle for the great customer service. It was refreshing because I dress up all week at work so I tend to be casual on the weekends and that often causes salespeople to judge me.
I had a very nice experience at Ashley Furniture + Outlet in Louisville. Our salesman, Jay helped us for hours to ensure we got the furniture we wanted at the price we could afford. Thanks again, Jay.
Great experience; and great teamwork by Paul(Gunpal)and sherri. Did their best to get me my monies worth. Was told 2-3 weeks but the paperwork stated it could be 2-16weeks….so time will tell.
Had a great time working with Josh He was very helpful and easy to work with
It’s been a month and my order is still not right. Everyone orders the wrong thing. It’s hard to get anyone on the phone. No one returns calls.
My retail experience was leisurely and pleasant. There was no pressure from the sales associate and all of my questions were answered.
We were greeted right away and they were very nice. We wasn’t rushed or pressured in completing our transaction. She answered all questions that we had and they just had a friendly atmosphere all together
Absolutely worst customer service. After shopping for my furniture, and paying for it, I find out I did not get the best deal on a TV stand which the employee promised me. Since I paid for it with a check, they said they could not refund me for a few weeks. Quick to take money but slow to give it back ordeal. The manager promised to refund me and give me $100 more for the inconvenience, and even took a picture of my order number. It has been 8 months and I STILL never got my refund. But it does not end there. The day before my furniture was supposed to be delivered, I called the store number to make sure my stuff would arrive the next day, only to find out through voicemail that their system was down and orders would be delayed. Did they notify their customers about that? Nope. I called customer service to ask about the problem and the woman I spoke with just brushed me off and hung up on me. So I went to the store in person to ask what the deal was. They just told me that orders would be delayed until their system is fixed and were very unapologetic about it. The store manager refused to give me the name of her supervisor on top of that. Basically, if their system stops working, they cannot do business. I will NEVER AGAIN do business with Ashley Furniture and I will tell everyone I know to not shop there.
I absolutely recommend it they’re so helpful people and they have very nice furniture🌹
Karan was very kind and attentive, I got a good price at the Outlet and they helped me with everything I needed.
Michelle was very professional and was a great help for helping me pick out furniture for my new home. Thank you Michelle!
Trey was great!!
Paul is your guy! He’s knowledgeable, kind, and gives you all the time you need. Had a fantastic experience, will definitely be back.
Bryan was very knowledgeable and helpful.
From the moment we entered we were greeted with smiles and offered assistance with good information regarding are desired wishes. We were on a time schedule and they helped us quickly and efficiently and we found something we loved I will be recommending this to all my friends
Josuha was great to work with.
Very good experience,nice knowledgeble staff I’m happy with and so is my wife TY
Catherine was excellent. She went above and beyond her job.
It was my first time in Ashley Stewart in Louisville. It was a very nice experience. We were greeted by a salesman. He was friendly, knowledgeable, & was never to far away when we had questions. I ended up buying a pair of beautiful lamps & on sale! Same guy checked us out & just made the trip so pleasant.
We have dealt with Ashley on many occasions and have never been disappointed.
I enjoyed my purchase experience and especially the help that Sherri Dorsey provided. She answered all my questions and was very knowledgeable and patient through the process. I highly recommend her and this store!
Julio and Mohammed were so helpful! We came in several times to look, measure, and make sure we were happy with our purchase. They were always patient and extremely attentive, and we ended up with a couch we love!
Service was excellent, not pushy and very informative.
Joshua M was wonderful! Looking forward to new furniture!
Ashley furniture, Jefferson, town in Louisville, Kentucky, has a great variety of furniture and accessories. Seems like good quality. The salesman was knowledgeable and not overly pushy. We were able to get five-year same as cash. Disappointed there was no sale for the Presidents' Day week though. Also, delivery is very pricey. Over I would recommend going here
Great and friendly business that works and listened to what I wanted
Kollin was an amazing help & very patient! We will definitely be back
I brought my 83 year old grandmother in to purchase a recliner. Terrence Whitehead was our salesman, he was the kindest, sweetest soul. He was extremely patient with her and listened to her and was genuinely concerned about what she purchased to be exactly what she wanted and needed for her age and ability to get up and down from furniture comfortably. She is so excited about her new furniture and was tickled with how nice Terrence was to both of us. Thank you Terrence for showing so much love within your job! We will definitely be reccomending all of our family and friends to come see you!
Josh was so knowledgeable and helpful! He provided clear communication throughout the process and we appreciated his help so much.
I was thrilled with my purchase…but most importantly, the sales team was phenomenal, TJ, Michelle, and Linda went above and beyond! I definitely recommend shopping at Ashley!!
DeAndre was amazing and full of patience. Thank you for your knowledge and professionalism.
Friendly experience
The experience was great. TJ was very knowledgeable and willing to work with us putting a bedroom suit together because my wife liked one bedframe, but not the end tables and one dresser with another suit.
Cody Davis was so helpful! Excited to get our new couch!
Great place to furniture shop. Joshua McGee was great. Very helpful. Did not constantly nag us or constantly follow us around. Just the way we like to shop! Very knowledgeable as well. Great experience and would definitely shop here again and would definitely ask for Josh again as well!
Super friendly, easy to deal. Our sale association Bryant went above to make we were happy.
Karan helped us ALL DAY, open to close just to make sure that I'm 100% in love with my furniture. My wife is very indecisive and we both felt very confident at the end of the day with our transaction. Can't wait for delivery! Thank you Karan for all that helped us with and your outstanding patience with my wife's inability to commit quickly 😂
Ask Karan he is amazing.Do yourself a favor and ask for him
I really thought Cody did a great job and really appreciated all his help.
Michele was a pure delight to work with! Received the attention I needed, got answers to all my questions and love all everything I purchased!
Worked with. Jay who was friendly and professional. Smooth transaction and looking forward to tge delivery
Sales was very polite and fast and even saved me some $$
All sales people were polite, informative and respectful….no hard pressure which was the reason I returned. Cody was great and TJ was very helpful.
Paul was fantastic when helping us make our decisions. There was no pressure at all!!
Brian was very helpful and professional. I will definitely ask for him for future purchases
Joshua M was great. He was very knowledgeable and helpful. We were very pleased and found 2 pieces of furniture that are just what we needed. No complaints.
Very friendly and professional staff. Would recommend.
Huge store and options! Josh helped us and answered any questions without any pressure. Was extremely nice and easy to talk with! Catherine helped us as well and was extremely nice also! Andre checked us out to complete the experience! He was extremely nice as well! The whole process was a pleasant experience!
Our sales rep Paul was extremely helpful! His followup.
Julio was attentive and very pleasant to work with. Answered all of our questions and more.
Had a great experience! The gentleman that helped me was very knowledgeable about the products and answered every question I had! This made the purchasing process so easy! Very happy with how it went!
My salesman Keran was fantastic. Very helpful and kind.
Jay Tutt was an awesome help when buying my new kitchen table. I will be back to get more new furniture ASAP! Jay made the process seamless and easy. Thanks Jay Tutt at Ashley furniture!!
Customer service is kind of junk. They want the sale but they can't make a personal connection to save there life. I mean unless you enjoy your sales person walking in front of you looking directly at there cell phone then it's all you!
worst customer service and warranty. frame on new couch bent and some how not covered by warranty
Super friendly was able to drop my trailer and go park at the truck stop 11 miles away. Could have stayed there but it was my choice to leave. Good job guys
It was absolutely perfect for my first time buying furniture, person who handled everything took everything I wanted into consideration & found everything I had wanted , & also found somebody to help move my things . Just an amazing experience!
Very easy to work with and helpful. Helped us find the perfect couch!
Everything went very smoothly
Was great Went in to get an idea, walked out with a sofa and love set. Jay Tutt took care of us, and was staying with us everystep. He let us make our decision, and paying was easy...
Great sales rep, very informative and knew what he was talking about.
Heather was a great salesperson. Very helpful and just right amount of help. We did find a chair that was better suited for our needs, but I would not hesitate to shop Ashley and ask for Heather.
Michelle was very professional and easy to work with
Michele was very easy and pleasurable to work with. Purchase of two loveseats was a breeze.
Worst experience I have ever had. Their furniture is poor quality and a huge ripoff. If you buy here, expect to wait a while to get it and for the product to deteriorate quickly.
Ashley Outlet Always makes shopping Exciting time ! We have been followers For many years.
Salesman and manager were good to work with when purchasing but they and customer service were unprofessional after that. We received an adjustable base that didn't work correctly and was never taken care of on their end....dates promised, phone calls not returned, etc until we finally had to get with the manufacturer to hopefully get taken care of soon.
Jay was able to get my order placed quickly and was extremely helpful & polite. On the business side, two things I didn't like was the fact that the "online" prices are different then the store and they outsource delivery. The delivery guys spoke broken english which made the actual delivery awkward and uncomfortable. Overall a decent experience, but I don't think I'll be returning for my next furniture purchase.
Had great experience Sherri was the best and if I ever come back I will ask for her. Also Mr Ashley was a very helpful, nice guy!
Great buy!! Great deal!! A plus service
If you're going to shop here please make sure to ask for Sherri Dorsey! She is simply amazing! Very knowledgeable and kind. Doesn't hassel you and gives you all the information you need to make the best buying decision for you and your family. Her customer service is next level. You don't regret it!
Sold me a bed with the wrong slats
Wonderful experience, service was excellent and they really work to help you find what your looking for. Will definitely be a repeat customer.
Michelle was awesome and made it easy for us to get in and out with what we wanted. Would recommend asking for her when you go there.
Ian was great to work with, not pushy, very patient and kind. Love our purchase!
It was a great experience..Everyone is so nice.But I had the pleasure of working with Michelle McCall.Awesome!
I just love my sofa! Paul was nice, patient and listened to what I wanted. He did not tell me what he wanted to sell. Thank you; it is gorgeous in my space
Jay was awesome!
Jay was super helpful, and the furniture pieces we ordered were exceptionally priced and comfortable beyond anything we have had before. Delivery was 2 weeks faster than their website suggested. Great experience. We've used Ashley for years and will continue to do so in the future.
Sherry was exceptional in finding what we had in mind. And she also found the best way to finance what we wanted, and needed.
Great
Great selection, great price, and many financing options. Mr. Cotton was a pleasure to work with. He gave us the space to look and assisted only when needed.
Bryant Cotten was very helpful with our search and purchase. Everything from selection, purchase and pick up went flawless. Great experience and we love our new sofa and love seat. Thank you.
No pressure sales help. Amazing collection of furniture.
Staff helpful! Large selection and well set out and designed to feel cozy and inviting.
Kollin was very helpful and respectful! He helped us get our couch at a great price! I definitely reccomend visiting the Jtown location of Ashley Furniture as they have so many great options and everyone is warm and inviting!
Kollin greeted us as soon as we came , he was very helpful. Great customer service!!
Can't possibly say enough good about our experience 😁. Our salesperson, Michelle, was AWESOME. Helpful, knowledgeable.. Will definitely return!
My sales professional today was Karan, and he was absolutely incredible! He walked me through the whole store asking questions to find the perfect couch for my home, and also made sure the couch I loved fit my budget!! I couldn’t be happier with the service I received today, Karan was personable, polite, and professional. I can’t wait to get my couch! Thank you so much for a smooth and easy shopping experience, I will definitely be back!!!
Joshua did a phenomenal job making our furniture buying such a positive experience. He is the best salesperson I have ever dealt with. I highly recommend him to anyone!!
Bryant was wonderful! He answered all of our questions without being too pushy! Great experience!
Sales person was great to work with. Not pushy at all…very friendly.
Good afternoon, I recently purchased 6 dining room chairs, not a huge purchase, but not cheap either. Ashley did not have the chairs at the store, so they confirmed that the chairs were available and could be delivered. I work out of State, so I adjusted my schedule to be present for the delivery date we set as January 3, 2024. Initially the service was attentive and the salesperson seemed to care about us. After we bought the chairs I returned to the store to make sure the chairs were the correct style and color. This time the same salesperson was working but never walked up to say hello or see if we needed anything. We eventually left and just figured we’d wait for the chairs to be delivered on the 3rd. Well, the chairs never were delivered on the 3rd and I tried several times to call the store, but could only get their answering service. I had to fly out the next day for work and I’m out of town until February. My mom was staying at the house from the holiday and was leaving on the 9th. I called the store one last time on Jan 5th, to ask if they could fix the problem and deliver chairs before the 9th, because this was the only time someone could receive them. The person on the phone did not understand the situation, so I tried to explain it a couple times. Finally after several attempts I was getting frustrated and said to the Ashley agent, just cancel the order if you can’t deliver the chairs in a timely fashion. Instead of them adjusting and fixing their mistake and dropping off 6 chairs before the 9th the agent left the line and said we will cancel your order. The sales agent was so smug and condescending in his response, almost like this sale didn’t matter and either did “I” the customer. Note to self, go to Bassett Furniture just down the street, at least they stand by their delivery. BP
Outstanding. Jay was very friendly and knowledgeable. He didn't pressure me to buy but instead helped me find the right choices for my lifestyle.
Sales associate was very knowledgeable and helpful, a good experience throughout the entire process.
Store is not handicap friendly Does not have Ada doors like to never got in building cause of no automatic doors for a wheel chair to get in
Excellent shopping experience. Sherri Dorsey was our sales person. She was very helpful, knowledgeable, patient and kind to us. She made our sale go very smoothly and store selection was very good. We will be shopping here again soon .
Very helpful, felt like it was a good deal on the furniture.
Kollin did an excellent job taking time with us to answer all our questions and guide us around the store to find the right recliner. He was patient and helpful and listened to what we liked and did not like. Looking forward to the arrival of our new recliners.
The staff was helpful and patient as I worked to decide between two styles. She took her time with me ands answered all of my questions. She was a great sales person.
Upon entering, I was looking at a sectional that I liked but was then greeted by Bryant. I showed him the sectional I was looking at online and he showed me the floor model. I was considering a different color until I saw the other color in person so decided on that. He asked for the online price & said he could beat it and he did. He was professional and personable. He was thorough and explained the charges & made sure the design was correct.
Delivery charge seemed high
This evening was my first experience shopping at an Ashley store. I had a positive visit..Sales person, Ms. Catherine Johnson, was attentive to my concerns . I purchased the item I had to purchase, a sleeper sofa! Thanks!
Excellent experience. I went back a couple of times to check on the set I had in mind before finally being able to bring my husband. We got the bedroom set, mattresses, and a mechanical base. It was so helpful to be able to buy them all in one place, knowing it would all fit together. Excellent service by Michelle throughout the entire process.
Heather and Josh were exceptional in helping me in my purchase. I can't thank you enough Heather.
Sales person was absolutely the best
(Translated by Google) Super everything very good everything (Original) Super todo muy bien todo
Catherine was kind l, informative, and easy to work with.
Very helpful and good service. Selection is great. Salesman was very helpful and I appreciate the deal we made.
Joshua Mcgee was very friendly and explained everything very detailed.
Michelle was very professional and helpful. She listened to what I wanted and delivered with such professionalism. She was wonderful!!
The lady that helped us pretty nice and helped us with everything
Great salesperson. Very helpful. I got more than I was expecting to gets
Great service! Julio was fantastic and made the bed and mattresses buying process extremely easy!
Michelle was very friendly and knowledgeable of products. Highly recommend!!
Had a great experience while looking to purchase a new sectional. Catherine was our Rep who was patient with my wife and I , as well as two kids, which made our experience great. She also made the checkout process easy and we were done in no time. Thank you.
They made sure we got our dream bedroom set while also staying within our budget. They made the process less stressful!
The staff was very helpful and got us the best deal possible. The selection was great and we were able to get the bedroom set of our dreams for our new home!
Got a great deal and the associates were all friendly, informative and not pushy. Great experience.
Ashley has amazing furniture and the service unparalleled. Had a great experience.
Michelle great to work with and got us a good deal
Professional. A pleasure doing business there.
Great customer service 👏. Clean store.
Bought a bed frame on a Saturday and two different employees told me I could pick it up on Monday at their warehouse located downtown. Drove my truck which gets about 10 miles per gallon there and they told me they don't do pickups on Mondays. Came back to the store I bought it from and they told me there was nothing they could do and claimed they didn't tell me that even though my wife who was with me heard it too. Not going back.
Ashley associates were courteous and very helpful with our furniture search. Delivery scheduling and delivery are yet to occur but so far so good.
Joshua was really sweet and kind he showed us a lot of dinning room tables till we found the one we loved!
Highly recommend Ashley Furniture. Returning customer. Always greeted with employees who have a smile on their face and propt to offer their assistance. Customer service is helpful but not pushy. Prices are fair and products are of good quality. Julio was our customer service rep who did an excellent job. Will certainly be returning for future purchases!
Salesman was very informative . He knew all about fabrics and how they wore. I will definitely be back
Purchased a desk, book shelf and Cardenas for a Christmas gift. Jay Tutt was very helpful and knowledgeable and no high pressure to purchase. Would definitely recommend. I
Sherry was great to work with!
The person who helped me which I don’t have her name on hand at the moment, was so helpful. She went above and beyond to help us. She was very personal and knowledgeable. I’d say the best experience I’ve ever had with employee assistance in a furniture store.
My salesman, Paul Singh, was simply outstanding!!! He helped me get exactly what I wanted at a wonderful price. Thank you Paul!!!
Good selection. Experienced friendly sales people.
The sales person Kollin Hope Was friendly, knowledgeable and not pushy. We are very satisfied with our experience at Ashley Store!
TJ was our salesman. He was helpful, quick, and had the answers to my questions. If you go in ask for TJ
Fast friendly service and knowledgeable staff.
Customer service is good but was unable to close the sale due to issues with Acima financing.
Paul provided us with excellent service. He patiently waited while we browsed the show room. When we were ready to make selections, he provided us with details of the product and available financing.
Arrived at time we were told. Love that you can follow and see where they are when they will arrive. Courteous, professional and did a great job, thank you!!!
Had a very easy experience buying the couch we wanted. Our salesman Kollin was able to help us out and get the price where we needed with no headache. 10/10
Actually, at the beginning I had a very negative experience. I went in looking for a recliner that would be certified by a third-party for non-toxic materials. A salesman met me and said he didn't know anything about third-party certifications. He was brusque (must have had a rough day) and did not engage with me and my interests at all, and basically I felt blown off. It was an utter dead end conversation. As I was walking out of the store and had almost exited, another salesperson engaged me in conversation. I told her of my interest. She went to her computer and found details about "Certi-Pur," which does precisely this: is a third-party certification of -- it turns out -- Ashley furniture. On the basis of her research, her openness and spending time with me, and her gentle approach, I ended up buying a recliner. I really liked and respect the salesperson Catherine Johnson. It seems utterly obvious that salespeople should 1) know about and care about toxic and non-toxic manufacturing of your furniture, 2) know about and care about third-party certifications, and 3) know that the very products they are attempting to sell have at least a Certi-Pur approval.
Bryant was amazing!! Prices were great!
Great customer service and very friendly!!!
If I could give less than 1 star I would. My complete dissatisfaction is from the HORRIBLE “premium delivery service.” As well as incomplete order. I have spoken with 2 representatives from Ashley with no resolution. I was asked to give them an additional 24-48 hours to resolve any issues. Everyone seems to be passing the buck! Will I purchase through Ashley again…probably not! If I do, I will NOT use their 3rd part delivery service with an exorbitant fee. The delivery was far less than premium. I have seriously considered returning both the sofa and loveseat!
All went very well. In store and delivery. Thanks.
Good selection of furniture. But don't be surprised by the zero interest 60 mo. Offers. Evidently some unwritten qualifications for getting the offer.i didn't qualify for some reason, spent enough but still didn't get Offer.
What a great experience we had today. Took my parents in to look at recliners. We had a wonderful sales person that wasn’t pushy and made my parents feel very comfortable. He was patient and understanding and very personal as well as professional. Made for a great day!
So glad I stopped in on Friday. Was looking for a couch and the salesman who came up to me was so nice and helpful. Thanks to him I will soon have a new couch. Not his fault, but don’t like that I have to wait till January to get it, but…..I will stay in contact with the store till it is delivered.
I was on the fence about purchasing some of the pieces I was looking at. Jay had a great eye and displayed a lot of patience as my husband and I narrowed down the furniture we were needing. He also made a few great style suggestions.
Sherri was wonderful to work with! The store had a great selection and prices.
This location is very big and the layout is amazing. A big thanks to Kollin Hope for his help and guidance with our new couch. He was very patient and kind. The best part was that he did not pressure us into making a purchase. Thank you for time.
Sales person was knowledgeable and friendly. There was no pressure to buy anything.
The salesman Karan (Quran) was awesome
Great help at both stores —helped us get what we needed!
Josh was great to work with!
on time
I was able to order exactly what I wanted at great prices. Salesman and manager were kind and quick.
Fantastic! We were in and out super quick. Bryant explained everything in deep detail. Can’t wait for our purchase!
Excellent experience at the Ashley Home Store. Very pleased with the quality and price.
Our sales person was excellent. He stayed with us all the way. I appreciate his professional attitude.
Karan did an awesome job! Very knowledgeable and professional
Kollin Hope helped me find the right bedroom set at right price that fits my budget. He was super friendly and knowledgeable. I will definitely be sending friends and family to see him because I know that he will go above and beyond to take good care of his customers.
We came to look for a couch and kollin gave us a tour on which one we could have the best option that we would like to have, he’s good on explaining all the details about the product and all other stuffs, he also gave us a demonstration about the tempur pedic that we would like to have in the near future with his colleague which i forgot her name but they were good on explaining everything, all the stuff are welcoming and nice. Can’t wait to have our couch to be delivered 😍
We had a wonderful experience shopping for a new sofa. Our salesman, Joshua McGee was awesome to work with! He was very knowledgeable of Ashley’s products and guided us to some perfect options. He was patient yet very attentive to all of our questions. We will definitely purchase again with Josh!
my roommate purchased a sleeper sofa and lazy boy type chair, the Rep was very helpful, professional and caring !!!
Our salesman Jay Tutt was amazing! He answered all our questions, even helped us create our own sectional with all the right pieces.
Just wandering around looking and Kollin approached and politely explained about the design of the areas and introduced himself and said if we had any questions or needed any help with anything to please let him know. He did not follow us around or hassle us in any way. Found what we were looking for and ask for him and he was very helpful, answered all our questions and made the sale very easy and painless and quickly as possible. I recommended him to another customer who needed help but did not want to be followed around. He was awesome and I would recommend him to anyone.
CAREFUL TRUCK DRIVERS DO NOT PARK HERE. If you park here, Pinkys Towing will come with the whole crew (truck tow truck and 3 other trucks) will tow your truck and trailer or you will pay a fine. Our driver paid $350.00 (SIGN has $138.00 for larger vehicles) so that he doesn't get towed. Ashley has placed a small sign about this at their entrance.
Everything was great
Friendly and fast with delivery within two weeks.
My fiancé and I just bought a house and we’re both new to the furniture buying experience. We were helped Kollin Hope who was excellent in helping us find what we needed within our budget. We could not ask for a better buying experience after being to some other high pressure stores that needed the sale more than we needed the furniture. We would highly recommend if your in the market for an end table, or furnishing your entire home.
josh was absolutely amazing!! he took care of us and got us what we needed the day of and was extremely kind and helpful!
The best deals are on Ashley, amazing quality of furniture
Great
Took longer than expected to get furniture delivered and when delivery day finally came couch was damaged. Hoping we can still get the couch, some day.
Michele made everything so effortless, she was very kind and patient.
The staff was great. They were trying to do there best to bring my ideas to work.
Posting this to specifically call out Josh for being fantastic. Super helpful, Super friendly, great guy! I really appreciated his help.
Michelle at Ashley in J-town is amazing! She went above and beyond to make sure we found exactly what we were looking for.
Lots of options, we looked elsewhere and found another couch we loved but then came to Ashley and found a recliner sofa that just suited our needs and comfort even more. Everyone was more then willing to help between questions about the furniture, delivery, providing a tape measure when needed warranty, etc. Just know there is a cost for delivery so if you didn't think about it you can factor that into your budget.
The service was very satisfactory, Catherine was a great sales person… I can’t wait to get my new recliner! Thank you for your service! Anne B Nichol
Poor service. Lots of employees sitting around but didn't get any help.
Bryant was fantastic!
Very satisfied
Great service and product!
Service was beyond excellent.
Prices are ridiculous in the store compared to online. Saved us almost 700 just by checking the Ashley website. Then the sales people try to sale you on everything even when you say no they still look into it wasting more time. Same table online had free shipping however would have cost 100 from ordering from the store. Save your time shop in store buy online
My purchase was smooth and went quite quickly. Perfect!
Bryant C. is a no pressure salesman. He is friendly & knows the products very well. We enjoyed being with him this morning. Ashley Furniture is a ONE STOP SHOPPING store!
Easy process. Now for delivery and set up!
Looking for a TV stand. Found a nice option. Day one for the New guy being trained on the transaction was a very good experience. The $200 item was in stock and could pickup the 2nd day from purchase. Pickup was as expected and efficient. The minus 2 stars is the policy of a “mandatory requirement “ of collecting sensitive information and waiving specific rights after the purchase on a 5 page packet of paper. No one could clearly explain the reason for paperwork after the purchase, other than this is “to be sure your form of payment wasn’t stolen”. I hope they didn’t leave this paperwork on the checkout desk. No other debit card accepting company has you verify in writing the card is valid after the receipt has been handed over. I would’ve cancelled the purchase if it wasn’t for our son’s apartment setup this week.
Wonderful experience with Michelle as our customer service representative. I will return.
TJ was great!
Very friendly service answering all of my questions. Very helpful and accommodating. My rep was Megan and she was a delight!
We loved our sales rep Karan. He offered lots of choices and was very patient while we made our decision.
Love the recliner! No problems!
Approached immediately by a very nice professional salesman then he lead us to the piece of furniture that we have been adding into from the collection we love gave us a lower price after asking bought it and we were done. We get it in 4 days.
Karan was great helping us find what were looking for.
Karan was outstanding! Patient, helpful , courteous, and pleasant!
I had a great experience at Ashley but when you try to get a hold of them you can't and I don't understand why I was charged over $500 from my furniture to be delivered ridiculous I don't understand thank you
Ordered 4 dining room chairs on September 17. They were supposed to be delivered on September 21. Sat around all day. Nothing. Called customer service said there was something wrong with the paperwork. Someone would get back with me. The next day. Nothing again. Called back. Still some paperwork issues, not my fault and somebody would get back with me on Monday. Still nothing ! Will not be making any future purchases
Ordered a cabinet online and the order was cancelled. Not happy about that part. But called the store and my sales person placed the order for me. Bryant was very helpful and courteous. Can’t wait to receive our item.
Always friendly! Go above and beyond to help you find whatever you are looking for!
Katey was great to work with and made sure we had all of the information we needed to make and informed decision.
After wandering around, we asked an employee about the item we were looking for, they pointed and said “over there”. After reaching “over there”, we asked another employee about the item of interest and were again treated to pointing and told to look around. No one ever attempted to help find what we were looking for.
Saleperson Karan was great and we walked out with a great new piece of furniture!!!
Smooth process from start to finish with Michelle, thank you!
Karan was awesome, very knowledgeable and patient .. please if you go to Ashley’s furniture look him up you won’t be disappointed.
Absolutely professional & Caring atmosphere Wonderful range of all the products Thanks to Singh
Staff was incredibly helpful and knowledgeable, willing to work qith me on best options for my new apartment.
Excellent buying experience. We were helped promptly and then left alone to make our decision. Processing payment was quick and easy.
Once we received service is was great. Michelle helped us.
Very good experience buying furniture, much quicker and easier than expected.
What a great sales staff! Super inventory. Deals and sales all over the place...You are welcomed as you enter and they are attentive. No fluff, no pressure. Pleasant shopping experience. Ask for Michelle or Bryant if she is out. Go to Ashley's, have some fun!
Bryant Cotten was awesome to work with.
The experience with Ashley Furnitura was disappointing, I had a delivery for Tuesday the 19th which was canceled due to poor communication from the store employees, the seller left me a voice message on the day of purchase notifying me that the delivery would be on Tuesday the 19th. .and that on Monday the 18th you will receive a call or text message that was never received. On Monday night I checked my email and noticed that in the spam there was an email from them with a confirmation that I never imagined I would receive since that was not the notification that was left in the voicemail. Due to your poor communication, my delivery was canceled, the order was paid in cash and there is no notification of when the delivery will be, much less an apology for the lack of communication on your part. I called and they did not notify me that the Manager would contact me and he has not done so either. WE HAVE TERRIBLE CUSTOMER SERVICE, if you have questions I will not recommend them or make future purchases.
Michelle was awesome with helping us select our furniture needs!! Definitely recommend!!!
Went tot he outlet and found a 2pcs set the worked perfect for my home, the guy behind the counter was very helpful
Megan was very pleasant and helpful.
Bryan was great! Quick and efficient plus a great price
We were able to find what we wanted. Derek our sales representative was excellent, very informative. He had a super personality took care of business in an expeditious manner. He is a great young man. Ps the price was right.
Great salesman. Knowleagable personal and friendly
Paul at the Louisville KY location was a great help to work with.
Katey was very helpful and knowledgeable and very patient with us.
Sales person was very knowledgeable,friendly and helpful. Great experience. Thank you
Ashley’s Store + Oulet it’s a wonderful place to buy furniture, the staff are very friendly and very helpful.
Everything seems really overpriced there. Sometimes the price tags don't reflect the true price, so they may be cheaper than what I saw in the store today but still be too expensive for the poorer quality goods they are selling. You must just have to go into shop not caring what you pay and you may be pleasantly surprised if you are told it is cheaper than the tag. In the neighboring parking lot is AT HOME where you can find the same decor for much cheaper and accurate price tags on each item. I shopped at Ashley's today because I had a store credit that I needed to use in the next week or it would expire. Granted, the new worker was unfamiliar with store credits (not her fault), but I can say each time I have gone in there it's not a simple scan a barcode and check out. Today took me 25 minutes to complete my transaction. They always want ALL your information to plug into their terribly slow tablets, despite being a previous customer. After they plug your information in electronically, they create multiple papers for signatures and receipts. Ashley's needs to get up with the times and be more tech friendly so they don't keep creating such a paper waste/carbon footprint. They must be booming with online sales to keep a store the size of Louisville, KY's from closing. I can say I got what I was looking for after I was followed around and asked multiple times if I found anything or needed any help. The sales associates MUST work on some sort of commission but again, I can't blame the sales floor people for my experiences shopping here. They are just trying to make a living, too. I only visited in-person today with the intention of exhausting my store credit (which for some reason couldn't be used on their online site) before it expired and I tried to get as close to that price as possible so I wouldn't have to return. Otherwise, I would have avoided in-store shopping here.
Karan was so genuine, professional and knowledgeable! We trusted him when we decided to invest in a quality mattress, pillows, cover and a bed! Thank you for giving us such a great experience!
Our salesman was amazing. We went to several other stores and came back because of him and even bought more. I would highly recommend him anytime. We will be back.
First I noticed the new clean smell when I walked in the front doors of Ashley's. Good Labor Day sale. My salesman, Brian, was very friendly and efficient. This was my second time in to look at a sofa. I pretty much had my mind made up, but had to try it out one more time. He helped me make up my mind about the color. I was in and out in less than a half hour which was great. Will shop there again. Thanks Brian.
The truth is that I am somewhat annoyed because they put the delivery for hours in the morning and there is no one at home, they did not give me another option, only mornings and it was something that I talked about. Now I have to wait 9 days for delivery
Great customer service and products
Michelle McCall my salesperson was incredible! So knowledgeable, helpful and friendly. I came in with a lot of furniture needs, to complete a decorating project, on a time deadline, and she was fabulous! The store was beautiful and had a great amount of choices. I opted for white glove delivery and assembly, hopeful that it will be as good of experience as I had in the store. I’ll definitely be back to purchase more in the future.
My sales person war awesome. I can't really the gentmans name but he was very personable. Not push but very helpful.
Had a great experience, was greeted immediately upon entering the store. Never pressured while browsing. I have to say all sales associates acknowledged me and answered any questions I may have had. This Ashley furniture store is where you want to make future purchases.
Derek and TJ are the best. They were both patient, super knowledgeable, and helpful. They knew their products really well and were able to make great suggestions. Highly recommend!
Best furniture buying experience over ever had the two gentlemen that helped me were fantastic. Everyone was very nice and helpful and were even able to help me switch around some parts to fix a broken couch leg. All that being said the couch is self is great and was the cheapest place I was able to find a section that size
Everything went great
Friendly customer service. Nice options with a bit of variety.
Derek was fabulous! He made our shopping experience very easy and enjoyable. Highly recommend asking for Derek to assist you.
We were greeted by Paul who was very friendly and informative about the furniture and sales, he let us venture around, no pressure. Then we met Bryant who explained the material of the furniture we were looking at. He helped us complete our sale quickly, exactly the way we like it.
They flat out forged my signature and driver's license information onto a credit contract. Don't walk away from Ashley, RUN!!! Can I leave a negative star rating? This has been one of the WORST experiences we've ever had buying furniture. They lied about the functions of the couch, lied about the warranty, kept changing the prices quoted, forged my signature on a sales contract for financing, and then Betty-Jean (the "manager") accused me of lying about my signature. I spent HOURS and HOURS on the phone trying to get help, but they refused. I had to contact Synchrony Bank to dispute the $2300 charge. As of today, August 18, 2023, it's been 7 weeks since the fraud claim was filed by me. We expect to hear the results of the bank's investigation by Sept 1. Once they confirm my signature, along with EVERY SALES DOCUMENT was indeed forged, I will be filing a lawsuit against Ashley Furniture in Jeffersontown KY (I'm 54 yrs old and I've never sued anyone in my life). Additionally, I will be filing a formal complaint with the KY State Attorney General's Office, the BBB, and the Federal Trade Commission. Don't take my word for how terrible this place is, GOOGLE THEM! 1.1 Stars!! I wish we had googled them before we walked in the doors. Buyer beware!!!
No clear communication, delivered furniture not usable. Important part’s missing from delivery. Delivery dates keep changing without even informing you. Frustrating and disappointed. They are so big company, they don’t care about customer satisfaction
Wonderful experience from start to finish. Extremely polite and helpful staff, Derek was wonderful. Will definitely look for him next time we visit. The delivery was scheduled for the original stated date, the website showing where the truck was and estimated arrival time was amazing. The delivery men were polite, efficient and cleaned up everything! I am very impressed! First purchase from Ashley but I will be back! 5 out of 5 stars for sure! Everyone we talked with about this purchase was professional, polite and efficient!
Michelle was very helpful!
In and out in about 30 minutes with a great looking couch and coffee table. Very friendly staff and really good price for what we got.
Sales associates were very helpful on the selection of living room furniture we bought. Will come back to this store if need be in the future for any furniture for my house.
Friendly staff and great selection.
Absolutely horrible. I purchased a chair in April and didn't receive the merchandise until the first week of August, over three months later. I made phone calls and couldn't get an informed answer from anyone, and sent emails to which there was no reply. The only part of the process that appeared to be normal was when the delivery men arrived with the merchandise; that seemed to go smoothly and efficient. I was also charged for a 'protection plan' that I neither wanted nor requested.
The experience at Ashley was great.
Great people
Karan helped us to find the perfect couch we were very indecisive and working with a budget and his patience and kindness was amazing. I highly recommend going to Ashley to look for your furniture and using Karan as the best salesperson to help you along the way.
I had a WONDERFUL experience at Ashley. From start to finish. Katie helped me. She was patient and personable. She also gave me space. I had an idea of what I wanted but I still wanted to survey and really explore my options. I don't like being pestered or it feeling superficial like the sale is at the forefront of your mind and I didn't get that not once. The store was clean, smelled nice, it was organized & back to Katie, she was amazing. Honestly, every single associate was very nice and I wouldn't have been able to tell if they were having a bad day. Wonderful experience.
Went in to just start looking at furniture for a small apartment. Catherine was very helpful and very knowledgeable. I wound up buying all the furniture I needed. I decided to go with better quality furniture so it wasn’t cheap but payment terms were very reasonable. I haven’t got a move in date yet but so far my experience has been very good.
The warranty, financing, expected arrival date and delivery and set-up is well worth the price. The sale team was exceptionally knowledgeable, quick and above all approachable and very friendly. A shout out to Megan for being able to to assist us in this journey and help make it easier and great!! Thank you very much!!
Great selection of furniture for every room. I didn’t like that I wasn’t offered assistance until after 6 minutes of being in the store. I knew exactly what I wanted I picked my item out online but wanted to make my purchase in the store.
The sales lady was super helpful! I purchased a sofa out of their outlet section. Ashley won’t deliver them, (which I think is crazy) but the sales lady had a third party name of someone who could deliver. So, she went the extra mile to make sure there was a solution for that!
Sherri Dorsey was wonderful. I was excited to get my new mattress and bed set. I will most definitely recommend Ms. Dorsey to my friends and family. Go see her.
Bryant Cotten was a huge help and very patient as we tried out many chairs and couches.
Quick & easy very satisfied.. Go ask for Mr. Rory for help!!
Trevor was extremely helpful and personable! He went above and beyond looking for what we wanted. He answered all our questions in a friendly, professional manner.
Heather was absolutely amazing! She helped me over the phone and made my shopping experience a breeze. I think she’s wonderful! Carrie and Greg Lentz
I went into Ashley’s furniture and everyone was so nice they got such amazing furniture there was this woman that helped us and stayed with us for about 2 hrs and is very very nice I highly recommend Ashley furniture
Derek was very professional and kind. He made you feel so comfortable and relaxed. He is an outstanding and impressive young man.
Customer service with Ashley is AWFUL! Don’t take their word something is stock unless they load it onto your truck in person! If you need to reach a person on the phone to get some straight answers; best of luck to you! Will never use this company again!
Very friendly and helpful salesperson
Wry good service
Bryant was extremely helpful and easy to work with
Michelle was very helpful, not pushy, and patient. She allowed us to look at leisure and warmly welcomed us. The couch I selected was no longer being made so that was unfortunate but I was able to buy the floor model and was very satisfied.
Very helpful and courteous staff. Large selection and great prices.
Excellent experience. Great friendly delivery guys and Catherine was very nice and educated on her product.
Workers stayed calm even though store was busy but short staffed! All 3 workers were very helpful and made rounds to customers constantly. Very knowledgeable and did not hesitate to work out something I could afford! Thank you all
I have bought furniture from Ashley in the past with good experiences. This last purchase was not good at all. The customer service is horrible. The delivery was longer than expected and the some of the furniture was broken on arrival. Ashley made promises to fix or replace broken parts and I have not received any parts or communication. I will never purchase from Ashley furniture again and will gladly share my experiences with all my social media friends as well.
TJ was great! We were able to furnish our new place with items we love and I can not wait to get them delivered!!
From start to finish, easy peasy. TJ was awesome to work with and made the process incredibly easy. Super nice young man!!
Megan W is amazing. It was my first time purchasing furniture and she assisted me with an extremely kind and professional demeanor. Thank you, Megan for making this experience a lovely one. Because of you, I look forward to purchasing all my furniture from here!
Catherine was very helpful and knowledgeable about the product. Great experience, thanks 😊
I bought a couch from them using their financing. Michelle was wonderful to work with we didn’t get the couch we wanted but she helped us find one in the outlet that was in our price range. I will NEVER do business here again due to corporate telling us we can pick up the couch at any time during the stores hours so we waisted a total of 8 45 minute trips to the store to get the couch. On the last trip one guy, Paul, told us he didn’t see the problem in getting the couch but the other person said that we were not allowed to get our couch. I will be canceling the whole order and taking my business elsewhere. DO NOT SHOP HERE!!
Very nice people
I needed a bed frame same day and they were able to make it happen. I’m incredibly thankful for all their help!
(Translated by Google) Excellent service, thank you (Original) Servicio de excelencia,gracias
TERRIBLE SERVICE. 1st they attempted to deliver my bed, they forgot the slacks so it was incomplete. Had to wait 24 hrs for a phone call to reschedule a delivery which was then several days later. 2nd attempt to deliver my bed. The delivery team had very poor communication and they were very rude. Called the delivery driver Juan O, 5+ times then on the final pick up he answered and hung up while I was talking. He seemed to not care and didn’t even try to deliver the furniture while I was sitting in my own home and he marked the order as incomplete. I received a text message saying I was 2nd in line, then the new text message was 1 hour away, then then the third text message was marked as arrived then incomplete. All these messages were sent in the matter of 5 minutes. DO NOT RECOMMEND, DONT WASTE YOUR TIME, or you will be sleeping on a air mattress like me for weeks.
Great customer service.
Rory assisted me while shopping for a new mattress. He was very informative and not once did he rush or push a sale. I am 100% pleased with my mattress and will be back to see Rory soon for other household needs.
I HAD STATED TO KARAN SINGH TWICE THAT I DIDN'T WANT AN EXTENDED PROTECTION PLAN ON THE LOVESEAT THAT I HAD PURCHASED ON JULY 16 AND I THEN NOTICE LATER THAT HE CHARGED ME FOR AN FIVE YEAR WARRANTY ON THE SOFA. I GOT UP THIS MORNING AND CALLED CUSTOMER SERVICE AND TOLD THEM. THEY SAID THAT THEY WOULD TAKE IT OFF AND I SHOULD SEE THAT IN TWO DAYS. I AM VERY UPSET THAT HE WOULD LIE TO ME LIKE THAT AND I PLAN TO GO INTO THE STORE ASAP AND TELL HIM SO. I WAS GOING TO BUY SEVERAL MORE ITEMS FROM ASHLEY BUT IF I AM TREATED LIKE THIS THEN I WILL TAKE MY BUSINESS ELSEWHERE. SALES ORDER 017A755562. ALSO, I WAS ASKED TO SIGN SOME PAPERS AND WAS TOLD THAT THE PAPERS THAT HE HAD HANDED TO ME WERE THOSE SAME PAPERS BUT THE PAPERS I HAVE DON'T SAY ANYTHING ABOUT CLEARANCE ITEMS. HE WAS DISHONEST TO GET $120.00 FROM ME AND I PLAN TO GET IT BACK. YOU WOULD THINK THAT YOU COULD BUY A SOFA AND NOT GET SCAMMED.
I went in for a sofa. Michelle McCall greeted me. She was so helpful, friendly, personable and professional. She helped me find everything I was looking for. Even looked some things up on the .com store to help me find some floor lamps they didn’t carry in the store. So I was able to order them as well. This isn’t my first time buying from Ashley and certainly won’t be the last. I will be contacting Michelle for my needs and I highly recommend her as well. Thanks so much for making my purchase easy and for not being high pressure! Jenny
Michelle Mccall was wonderful! She answered all my questions and showed me as many options as I needed until I decided what I wanted. I am looking forward to delivery.
Rory my sales specialist was the most positive and professional encounter I have had in a long time 🌹
Very helpful and knowledgeable
Terrible, our mattress, sofa, and chair was supposed to be delivered Friday (7th of July, 2023). The ottoman was supposed to take two weeks. Can't get anyone to answer the phone, have to text to a number and chat and that is unsatistory I am sorely disappointed in Ashley Furniture.
Rory was kind, patient, and knowledgeable. It helped the buying experience feel welcoming without the pressure.
Very friendly!!.. and helpful.. my sales person was awesome... Love the outlet .. and all the choice styles.. will be a returning customer..
It was a very good experience. I was able to look around without anyone hovering but when I needed help Michelle was great! She was so helpful and I am excited about my new furniture. Will definitely go back to this store.
I went in to just look around. I left with a sectional that I love. Dash James left me alone to browse and was available whenever I had a question. I would definitely purchase furniture from Ashley's again.
Sherri was a great help in finding what I needed. Fantastic experience.
Heather was amazing! Love my wall art and what a great price!!
The delivery services gentlemen were professional, friendly and prompt
Great customer service
Very happy with the purchase and the service I received.
Bought a couch and they forgot the plug in for the powered recliner and now refuse to give us one.
Sherri was incredible. We didn’t have an easy day yesterday but we described our need. Sherri created space for us to come to our decisions around our bedroom set. We will be visiting Sherri and Ashley Furniture in the future. She provided impeccable customer service! Thank you Sherri!
We walked in new to Ashley and were greeted at the door by Derek Cantrell with the biggest smile and warmest greeting! We explained what we were looking for and chose to browse with minimal need for assistance wanted. He was there when we had questions but never hovered uncomfortably. Derek walked us through purchase options and completed our purchase and left the store quite pleased. We will not hesitate to buy from Ashley and Derek! A great experience all around!
My in store experience was 5 star. Can't give 5 star for total experience until my furniture arrives
That nice young man Name Roy was amazing. He took the time to help me find exactly what I need for my new apartment. I really think he need a raise. I would like to thank him and the Ashley Furniture place crew for the wonderful help.
Derek the young man who assisted me with my order was professional and very helpful. You are lucky to have an employee with the knowledge of making a customer feel comfortable with no pressure to rush. He showed that he enjoys his job. Very pleased with my experience due to Derek and your showroom. May we be blessed with more Kindness in our lives.
Awesome experience. Rory was patient and amazing all at the same time while I changed my mind a few different times!!! This is our second big purchase in the last year with Ashley and so far I would recommend them. Thanks!
Karan S greeted us as we entered the store. He asked us what we were interested in seeing and pointed us in the correct direction. He explained the different upholstery types. We are very pleased with our selection. Karan also got us the best financing option.
Michelle n Hope was very helpful! Hands down I would recommend this place to shop for ur home.
I found exactly what I was wishing and looking for!! Thanks to Michele, the purchase of my new bedroom set didn’t take long at all! Love the 0 interest also!! Ashley’s awesome!
👍
Went with my daughter to help her pick out a couch, love seat and chair. I wish I could remember the persons name that helped us. He was awesome! Just went back for things for my wife and I and the sales person's name is Derick. He is the best. Ask for Derick!
Great service and nice discount on a lamp I bought. Large selection
Greeted at door, very customer oriented Rachael was great!
Michelle was absolutely wonderful , I would definitely want to work with her again and I will be back.
Everyone was great to work with.
Sherri was so sweet and so kind. She was very knowledgeable, professional and helpful. She even connected with us personally. Sherri has given us some of the best customer service in years.
The sales woman, Hope that worked with me was very knowledgeable about the merchandise offered. She was super friendly, and very helpful when picking out couches for two different rooms in my home. I enjoyed working with Hope. However, I am unable to give 5 stars, because the system was down when I placed my order, which I wasn’t made aware until after my sales was added up completely and was getting ready to purchase. Hope was unable to tell me a delivery date, and I still don’t have a delivery date for my purchases. I have expressed that I am needing delivery date before July 4th, so I am really hoping that happens.
Horrible experience, friendly and helpful when they’re trying to sell you something but after your purchase… you’re forgotten about. Been waiting almost 2 weeks for the rest of my living room suit. Was supposed to be here a week ago NO updates…. You could at least reach out and update customers.
I ordered a bedroom set with mattress and box spring. They delivered the bedroom set with a box spring and no mattress. I called and a recording came on saying that they were closed at 4 pm but they don’t close until nine. I called another number and it said my mattress was delivered. I called the sale agent she said she was off and couldn’t help me. I went to the store they said they didn’t have a manager there and they were sorry but it was nothing that they could do. I called the guest response team the agent said that she couldn’t track my order right now while roosters were loud in the background. I ask for a manager and waited on for 30 minutes still no response and no mattress
Derek was my salesperson and he was Amazing! He didn’t follow me around while I looked. However, he was always available when I had questions! Thanks Derek!
Great experience! Rory was very helpful, answered all our questions, gave us time to talk and think about our decision to purchase. This was our second purchase at this store. Very pleased and will recommend Ashley to our friends.
Employees here are great. They’re right there to help you when you need, but not too pushy. Sherri helped me get the best deal on my bedroom set and was so much help.
Absolute stellar. Clean store, extremely friendly staff, Hope Wethington was a sweetheart. It was truly like talking to family. Thank you so much for an amazing experience and I look forward to making more purchases!
Karan is a very helpful guy. Thanks Karan for helping us with selection of the furniture
FANTASTIC! Great futnite set, Dash hooked us up, we will be back for sure!
We went to Ashley's to check if we can better rates than another store we already visited and loved a couch. We experienced an awesome customer service, we had Karan Singh , who helped us with different options and finally we choose one we liked, which was in our budget and of our preferences. Haven't we had met Karan, we could have missed a good deal. Overall very satisfied with the purchase and service.
The person that helped me was BRYANT COTTEN, he is a wonderful person and a great salesman. He is very knowledgeable and answered every question I asked. I didn't feel rushed and was able to take my time when selecting my furniture. I told him I will be back again. I love Ashley's furniture, great quality and dependable just like the salesman.
Rhoy was a huge help! He helped me understand the difference between the levels of quality. He was very knowledgeable and friendly! Thanks for everything.
The team was polite and friendly. They came in ready to get the job done and finished in record time!
Salesperson was very friendly and patient while we decided what direction to go. Delivery is expected to come in right at a week from purchasing
Sherri was wonderful! She was extremely patient as she helped us compare various pricing options to help us find what was the best solution for our particular situation. She went out of her way to find relevant promos and make sure we got the best deal.
Great Experience. Our sales person (TJ) was very knowledgeable, courteous and professional. More than happy to continue doing business with Ashley’s based on the help we received today.
I got a sofa in clearance. The customer service agent was good. He helped us choosing a good one based on our needs. The only thing I didn’t like was there was no 1 yr warranty on the clearance stuff like they have on the other ones.
Our experience with Sherri was Thanks delightful. She was very knowledgeable and helpful. Our only concern was, she stated only one pillow comes with each loveseat although the online script says there are two throw pillows with each. There are also two shown in the picture.
Hope was great and very helpful
Hope was awesome! Super helpful.
Dash is a great associate. He closed the deal and made us feel very positive about our purchase..
Heather and company took good care of us, despite some computer issues. Everyone was very friendly and helpful throughout the store. We returned to the store last Tuesday and had the absolute worst experience with the manager on duty. We decided to cancel our order and couldn’t get anyone in the store to answer the phone so we went there in person…big mistake. He didn’t want to help us because their customer service person was off that day. One salesman offered to help but he was told not to and we were asked to leave the store. We did and will not be back.
Our experience was very positive from the moment we arrived until our furniture was delivered. The salesperson was helpful, but not pushy. The sofas and dining room set were exactly what we were looking for at an affordable price. Then the delivery was on time and the guys did a great job. Would definitely recommend!
Salesman was very friendly and to the point. I walked in knowing what I wanted, and he had me in and out in about 45 mins. Plus he gave me a discount!
Hope Wethington helped us out tremendously on our sectional decision. I highly recommend Hope and the Ashley Outlet store. They have a great selection of all types of furniture
Sherry was extremely helpful with providing us with information about the different dining room table and chair options and financing options. She was very patient and knowledgeable. We purchased a dining room table set with display shelves based on her expertise.
This place is a total joke. It is the worst furniture that I've ever bought. I ordered a all electric reclining sectional spent way too much money. It came with missing parts this was in September the recliner is broken. It looks like it is probably 10-15 years old. It is broken down. I have been trying to get this fixed since October and I get excuse after excuse after excuse the technician has been here taken pictures requested a new left armpiece. Which is only one piece that? I. Need? So it is now almost the end of May and I still cannot get a replacement for thi will never ever by anything from Ashley again they have the worst. Customer service I have ever seen. I've already reported them to the Better Business Bureau. I'm going to call one more time today which I've been trying to call and they will not answer their phone and then I'm hiring an Attorney
First time shopping with Ashley and by far one of the better experiences I've had while looking for home furnishings! Hope Wethington did an excellent job walking me through my options and making sure I satisfied with my decisions. I just moved into the area and the friendly attitude really helped me feel comfortable in an unfamiliar place. Definitely will keep her and this location in mind for any future furniture needs I have!
Very nice furniture, excellent service from Karan.
Sales representative was very helpful. Delivery was flawless. I especially appreciated the delivery text messages and ability to the track timing of delivery.
Have purchased from the Jtown location multiple times over the last 10 years. Heather helped us narrow our decision, was not pushy and provided multiple options.
Sherri was great! Very informative, helpful and overall good at her trade.
We had a good experience at Ashley store. Our salesman was so nice and he took the time to help and explain everything to us! I will recommend Ashley to everyone I know. We love Ashley my favorite furniture store!
Great experience with Bryant
Karan was our salesperson and he was great. He helped us select a nightstand to match existing furniture at home. Buying process was quick and easy.
The salesperson was not willing to give the total and share the delivery until we committed and then when we went through all the paperwork gave us a total that was a thousand dollars more than what was discussed. All during the process he talked about the deep discounts we were receiving. Turns out the shipping is way higher than any other furniture store in the area, almost $400 which is ridiculous. When we questioned it they said it was what it was and if we didn’t like it we could leave, which we did. I always said I would never buy from Ashley after the last time when they gave us the run around on delivery and we had to end up canceling after months and months so they probably saved us more frustration down the road.
As soon as we walked in we were thanked for coming the set up of the store was explained Anthony was very patient and helpful he was a pleasure to work with
Terrible experience. Ordered and paid for a rug and couch. The rug was sent to our old address, even though the paperwork had our new address listed correctly. Got the run around between their overseas customer service and the store. Finally got a new rug shipped and it was the wrong one! Here we are three months later and still don’t have a rug we paid for. We’ve done quite a bit of business with them in the past but definitely won’t go back. If there are issues after the sale, good luck getting a resolution.
My piece is gorgeous and perfect for my space!
Better price
Dereck was amazing. Very informative and non-pressuring.
Bryant helped me so much! He was amazing and I can’t wait to get my furniture it’s gorgeous! Everyone was so friendly.
Sherri was amazing and super helpful! Highly recommend!
Fantastic service and product knowledge
My salesperson, Hope, was extremely helpful. She made sure I got the best price and helped me with my selection.
Our experience today was excellent!! Our sales person (Josh) was super helpful!! He answered all of our questions. Thank you for an excellent experience!
Sherri was so helpful and patient. And very informative.
Staff was friendly and helpful
Very pleased!! Roy was very helpful polite and patient , because I couldn’t make up my mind I’ve seen so many I liked .. thank you..
Everyone was extremely nice and helpful. The store was exceptionally clean. I look forward to receiving my merchandise.
The salesman did not act like a typical salesman. He was knowledgeable and did not rush my decision. Gave me time to decide.
Rory was awesome, honest and very professional!
Great customer service by Hope!
Great service but haven't received our couch or tables yet. Let's hope delivery is just as smooth.
Customer service was Great. Very large selection to choose from. The whole process was very smooth and painless.
M8chelle is truly a blessing super nice and super professional i couldnt have asked for better help, we will be returning for the remainder of our furniture
Dash, our sales associate was very professional, knowledgeable and attentive. We can't wait to get our piece delivered.
They were super friendly and easy to work with. Definitely recommend them
I bought a couch and chair last year and before the chair came in, they sold our couch so we had to wait for a couch to come in. We cancelled the chair because it still had not come in. Fast forward, the couch frame, which is under warranty broke and 4 months later, I’m still waiting for a phone call to get a service appointment. I’ve left several messages for the office manager and no return call. I will never buy from them again.
I had noticed some over charges and Rory helped me with no issues or complaints. He got me back all money owed to me. But, my experience while purchasing was still overall a great experience.
Our sales person T.J. was great. What will truly determine our full experience will be in how long it takes to have the furniture delivered.
Quick and painless. Got exactly what we wanted. Bryant was easy to work with.
The sales associate was just a joy to work with. No pressure to purchase, was extremely informative but at the same time allowed you some autonomy to make decisions.
We had a wonderful experience! Heather was wonderful at helping us to find the right purchase for us
Excellent customer service! Catherine was so patient and kind. She explained every detail of my financing. So happy with my new sectional!
Singh was very attentive and worked to make sure I received the best value for my money.
We canceled our whole order with value city on Shelbyville Road to buy from here! Customer service was awesome ,basically got the same furniture for half the price and delivery schedule ASAP!
Ashley is great. One stop to shop all the home needs.
I had the best sales associate ever. Michelle was so professional that I thought she was the manager. Michelle I also made sure I was a satisfied patron. Thank you!
Worst customer service experience of any store in my life and I've lived a long time. Would definitely spend my money elsewhere.....
Delivery window was between 7:30-10:30. Received notification that I was the first delivery of the day. I was disappointed to realize they waited until moments before 10:30 to arrive. Would have been nice to not have waited for three hours when there were no other deliveries occurring.
Catherine was a great customer service representative. She was very patient and understanding.I would definitely come back to see her again.
We were very pleased and really enjoyed derek.
My in the store experience was good except I made it clear to the salesman my deliveries couldn't happen till after 4:00 so I got to notice that my delivery be there between 12:00 and 3:00. I tried to get it straightened out with the delivery team but they decided to tell me that was what was convenient for them. I did remind them that I paid for this service and I need to be delivered when I asked for before I bought anything. More than likely I will be canceling my entire order a couch and a mattress. What is this world come to they take our money and we do what they say.
TJ was awesome! He was patient and helpful and got us what we wanted/needed. No pressure but still a great salesman. Shaun also helped us with info to tie some things up. Highly recommend!!! Thanks you guys, so excited!!
He took his time with both of us to make sure we got the best mattress
Wrong accent table was rung up and when the correct one was swapped out, I asked if the price was correct and the saleswoman avoided eye contact and whispered “yup.” I grew suspicious when I got home and found it on the Ashley furniture website for $60 cheaper. Super not happy with this dishonesty.
Heather and the staff were super nice and helpful and found exactly what I wanted.
While our furniture was delayed 6 months, the delivery was flawless. We were kept informed every step of the way.
Had a great sales experience
Great
Was laid to and stuff was missing and broke.
Every time we go into Ashley we have a wonderful experience. Sherri always makes sure we go home with what we want, with lots of choices to choose from. We will continue to go see her with all our household needs. Couch, table and rug! The full package
Rory was great to work with. I will definitely be back.
Give detail information on the furniture. Customer service was on point.
The prices are nuts .You can find the same pieces at other locations and other furniture stores for way less
We paid in full for a couch and loveseat over a month ago that supposedly would be available for pickup in just a few days. So far, every call we try to make goes to a foreign call center, and we are told that the purchase is being held because we have not finished paying the layaway fee. Which there isn't, because we paid in full. We went into the store in person a week ago, and we were told that the issue with the purchase would be cleared up and we would hear from the warehouse the next day. It's a week later now, we haven't heard anything, and we are back to dealing with the foreign call center again.
Went in the store with the intent of purchasing some end tables. I found some that I liked so I purchased them and was told I would have them in about 2 weeks but it was about 3 weeks when I received them. Once delivered and the delivery guys pull away I look over my new tables and realized that the craftsmanship was horrible. There were big caps were the table and legs were welded together so I called immediately and the lady asked me did I want a refund and I said yes and then she goes on to tell me that I can't get a refund because once they are in the possession of your home that they are nonrefundable, so how would I know that they are defective until they got in myhome? So I was told someone would call me 1 to 2 business days to make an appointment to come out to look at them to decide if they would replace them and on the second I reached back out to them just to be told it will be another 48 to 72 hours. I'm so over this place I will not be purchasing anything else from this place.
Found just what I was looking for..
Absolutely wonderful!
Hope was very helpful and understanding. She worked with me to get the best deals and financing
Catherine's was not pushy, but very knowledgeable and professional
Our in store experience was pleasant however we were promised delivery on a certain day but 5 days later I received a phone call saying the furniture was on backorder. We have already made arrangements to have our current couch picked up. I don’t understand how it was in stock the day we bought it but now it’s not. A delay is one thing but to say it’s in stock when it’s not is another story.
Excellent experience and service. Bryant was excellent.
Great sales staff!
My salesperson was Hope. She did a great job of finding the perfect furniture for my family room. I hope once it arrives it will look like it was meant for this room. She was professional plus personable.
Dash James was our sales rep. He was professional, personable and helpful. He answered all of our questions with knowledge. Very impressed with this young man.
Easy experience. What I searched for on the website was available to test in the store. I’m VERY excited for my purchase
Bought a crazy expensive couch and the cup holder is scratched and the back of one our cushions is higher than the rest. But because I wasn't here at delivery to see it I can't exchange it with out using my protection plan that was $800. So now my options are deal with it or lose out on getting $800 back. I recommend inspecting ever inch of your furniture before letting the delivery drivers go.
Great sale!!
I would recommend shopping here for your housing needs, great prices, and very friendly/helpful staff. I had the pleasure of working with TJ he was very kind and knowledgeable about everything. Thanks again, Ashley will definitely be back!
Awesome customer service. Second to none great quality furniture.
Having never shopped at Ashley Homestore before today, I was very impressed with the store and the wide selection of furniture. Karan Singh was the Sales Professional who helped me find exactly what I was shopping for. Karan is a fine representative for Ashley Homestore, answering all questions and knowledgeable about any questions I had.
Clean store with good selection of furniture for kitchen, bedrooms, mattresses and more. Sales people are always cordial and helpful.
Catherine was awesome, highly recommend!
Paul was a fantastic salesman!! He always had a smile on his face, was down to earth and made our buying experience easy. Thank you for helping me find exactly what I was looking for. We will be back for our kitchen and loci room needs and be sure to ask for Paul.
Our sales associate was very friendly, but not pushy at all. Just helpful. It was a very good experience.
I will NEVER make a purchase with Ashley again. I would give 0 stars if possible. I ordered bedroom furniture, as well as a sectional. I had no issue with the delivery time, nor the fact it was pushed back and additional week. My issue started when they finally delivered it. One nightstand had the handles screwed INSIDE the drawers. We thought we could just switch them around, but they were actually stripped. So, they knowingly gave us a faulty piece of furniture. The bed had bent slats that the delivery guys told us we should replace ourselves because Ashley is cheap. We can’t even sleep on the bed because the slats are so bent and it feels entirely unsafe. The dresser has drawers that stick and won’t open all the way. I contacted customer service for assistance and it took a month for them to even get back to me. When they did, they asked for pictures and then stopped communicating. I called them back and told them I wanted a refund. They then told me that there are NO refunds. He proceeded to send me a copy of my contract which included a page AFTER my signatures that said No Refunds at the bottom. This piece of paper was not included in the hard copy paperwork I was sent home with. So, I told him if I couldn’t have a refund then I would need those 3 items replaced. He assured me I’d receive a phone call in 24-48 hours (we’re now on say 4) regarding replacement. That hasn’t happened. The owner that replies to people with a phone number is not giving you a person at the JTown store. It’s the same useless customer service that I’ve already spoken to. DO NOT PURCHASE FROM THEM. Seriously, go anywhere else. I will be encouraging anyone I meet to go elsewhere because this is ridiculous, especially for the amount of money involved. Ridiculous.
Dash was our sales person, he was friendly and helpful. He quickly took care of the paperwork and soldes a recliner. Now is checking on a Matching chair that we want.
Our salesman Antonio was excellent. I told him what I wanted and he was spot on. Very friendly salesman
Good customer service..very friendly and helpful employees (Antonio, Hope, and Rebecca,)
I always find the perfect furniture and pleased with the selection & pricing. Rory was great. Looking forward to delivery day… only a week away.
Had an issue on price match and and warranty cancel .and they took care of everything in a professional and personal way ,I am very pleased the way everything was handled.
I am hesitant to write this review because I have actually met the owners twice before and they are wonderful people. My problem comes with the quality of the furniture that we have purchased. We have bought close to $10,000 In furniture from Ashley’s over the past five years. Complete master bedroom set, bedroom stuff, and living room furniture as of this writing only one piece is really stood up. My first sales associate Carl lied about free delivery twice. First time he said it was an accident and would take care of me next time. Second time we only got half off. His excuse was he didn’t know. Second sales lady was great but I ended up having to pickup a piece myself from the warehouse. It never got delivered for some reason. The over all quality of the furniture isn’t worth the money.
I and my family are AVID Ashley furniture customers, nationwide, might I add. Historically their attention to detail and customer care are noteworthy and I have sent communications to management before speaking to their great service. We’ve never had problems before so this is ONE incident has left my ENTIRE family very confused and VERY frustrated. While my sister was leaving, she received a call that the delivery people were at her house to drop off her newly ordered dresser. When she got there, they tell her it’s scratched and they were made to deliver it anyway. Naturally, she refuses and calls the store to get compensation for the defected product delivered to her and the inconvenience of a poorly handled experience. The representative she spoke with informed her the best they can do is give her 5% of her purchase back on a GIFT CARD. She didn’t pay with a gift card. Furthermore, it is a furniture store, what is a $25 gift card going to compensate for? She then asked to speak to a supervisor and is on hold for approximately five minutes. Instead of responding with the supervisor to address the situation, it is the same representative on the phone who relays a message from the supervisor and is waiting to get the 5% put back on my card and that they’ll call me back. She again asks for a supervisor, yet now, none are available. As a former sales and hospitality manager myself, not handling a customer complaint personally and offering 5% on a gift card is flat out insulting. Inflation and financial consciousness have affected all of us (business and customer alike) therefore, the customer service and purchasing experience SHOULD be strengthened to ensure a returning customer in the future. This experience has shaken that relationship and has yet to been made right. Hopefully, it is just a reflection of this one location. In which case we will not be back.
This has been a nightmare experience. DO NOT ORDER ANYTHING THROUGH THIS STORE! We ordered the $4k sectional through a sales team member. It is the first sectional you see when you walk in. The sales member said the pieces connect through a specific hooking system so it doesn’t move around, this was a big part for us in buying a sectional. It was delivered and it didn’t have these parts. We called the sales member and he said “Oh it doesn’t. Shoot I thought it did.” The delivery drive for Ashley said “this happens all the time. The sales members have no idea what they’re doing.” The delivery driver put in his notes that the sales member lied to the customers. I tried calling the store 7-8 times a day and no one picked up. Every person I’ve talked to about refunding has seemed like I’m a major inconvenience even though it was their mistake. Also, their head company has no control over this store so everything is processed through a store that has no customer service and a sales team that lies about products. Not worth the headache, there’s plenty of other places to get furniture in Louisville.
Could not have been better!!!!’ Wonderful salesman ❤️ Bryant Cotton!!!
Great experience.
My sales professional was very knowledge and patient. No high pressure sales tactics which I appreciated. I will be returning to Ashley for my future home furniture needs!
Great experience nice staff. Hope was great!
Dash is amazing. His customer service goes above and beyond. He worked really hard to take care of us. Great customer service!
Rory & Josh went above and beyond with excellent customer service! We are excited to see all our new furniture choices in our cabin!!!
Derek was awesome to deal with! We did not feel pressured to do anything! We had a great experience! Thank you!
Great experience. Rory made everything simple. Explained everything we needed to know in great detail. Great dealing with him.
My salesman Garry was excellent and professional. He was patient and did not try to get me to buy something that I didn’t want. I have a great deal of respect and admiration. Thank you Garry.
It was okay. Super pricy for the quality of offerings, especially for the non-descript, mass produced wall hangings. Most of the furniture appeared as if it might hold up pretty well.
(Translated by Google) Very good customer service (Original) Muy buen trato al cliente
Great in-store shopping experience all around
Shawn was awesome, let me shop with no pressure! I'll love my new furniture!
Great deals
Salesperson very helpful, friendly and efficient. Good prices
The delivery team was excellent. Thanks
I'll give the employees that helped me 1 stars, however BUYER BEWARE!!!!!! ASHLEY has gotten so big that they do not value their customers! Purchased a couch, chair, and ottoman and they were delivered them damaged and they smell like galvanized metal as if they have been sitting in a metal container for a while or something! I called within the hour that I received the delivery and sent pictures just to be told that they will not replace my couch. I paid for NEW furniture and they want to come and try to patch the frame that they delivered broken! Smh I WOULD RECOMMEND YOU TAKE YOUR MONEY ELSEWHERE IF YOU EXPECT GOOD SERVICE BECAUSE THIS DEFINITELY IS NOT THE PLACE! I will tell anyone who will listen to NEVER shop with ASHLEY furniture!
Horribly ran!
Rory is the absolute best he goes above and beyond. Ask for Rory 10/10 everytime
Took a while to find a sales person and then to find what I was looking for. However, Michelle, the sales lady, was able to get creative to help me find what I was looking for.
Great customer service
Rory was amazing and provided the BEST customer service! He was very knowledgeable and gave us plenty of time to look around to see what pieces we liked as a family. We will be back to see Rory when we need furniture for our basement.
Great staff and easy layout to navigate, would shop from again.
Anthony was an outstanding person who was am expert describing exactly what i need ...I spent 40% more than I wanted to but hopefully the Temprapedic mastress he sold holds up like he stated it would...His guy in training was also doing very well answering alot of my questions
Assisted by Rory, who was very helpful. Very happy with our selections.
Great service, awesome deals.
They NEVER answer the phone. Me and my husband bought a couch in November that was supposed to have a promotion attached to it. Customer service told me I had to call the store and speak to a sell’s person because they couldn’t help me. I expressed to the customer service agent that the store doesn’t answer the phone when you call and they told me that was the only way I could get it figured out. So I guess my only choice now is to make the 40 min trip up to the store.
Nice furniture. Website stated they have a couch in stock.....it DIDN'T say "In stock at our warehouse and you get it in a week" I drive there to pay for it and take it with me, NOT. Wasted trip!! Could have ordered it online and picked it up when it was TRULY "IN STOCK"!!
So...we ordered a sectional sofa, and a cooling mattress, the delivery of both items were supposed to be delivered same day.. didn't happen and no one told us..I had brought downstairs our old mattress so it'd be easier for the guys to take out. (Being a nice guy) I had to take mattress back upstairs by myself so I'd have a place to sleep for a few weeks. Then when it did show up I had to help the delivery crew get the new mattress upstairs. I haven't had a good night's sleep yet on this mattress, waiting for the 30-days to be up so I can exchange it. It also doesn't measure out what the description says it is, a little short on both sides so we have a bigger gap than we were expecting, and looks silly. I tried communication with our salesman Capt. Kirk, but he hasn't been responding. We do love the sofa, but the little plate that covers the controls keeps popping off...kind of cheap maybe a new one would snap on better. Overall...sofa is so far better than mattress...you'd think if you spend $8k you'd get better service, and a better night's sleep. Oh and their phone system has a bad clicking sound..so you miss some of the person's words so you keep having to ask to repeat. Only 2 stars because we like the sofa... responsiveness is terrible for the money
Dash was great answering all questions we had.
Derrick was very helpful, very nice and we asked a whole lot questions and he always was very social and nice and answered them all
Rebecca Mattingly is the BEST!!!! We purchased a sectional from her she was beyond helpful in the original selection process. Unfortunately we had to bring it back due to it not really working in our home. She was extremely helpful in pointing us to the customer response team who processed our return. Once the return was processed, she gave us a VERY FAIR price on the piece of furniture that fits our needs. She went above and beyond to ensure that we completely satisfied. She was an absolute delight to talk with while we waited for them to process the exchange. HIGHLY RECOMMEND!!!!
Rory was incredible!!!
The service was attentive, detailed, low pressured, thorough, and fast.
Ashley was a super rep I’m glad she helped us both
I love my couches. Delivery ( by a contract service was good ) after I spent hours calling the store I purchased from ( I was told after I drove 40 minutes back there that they don’t answer their phones) to get my address and phone number correct for delivery ,as the salesperson never bothered to update previous info.
My daughter and I went into the store on November 25 as she wanted to give Ashley in Louisville a try as the one in Evansville, IN, had left us with a bad taste. Dash was great! I told him about the OTHER store and he assured me this one is different! She purchased a Sectional. It was supposed to have been delivered on Tuesday yet never came til Thursday, December 1. Not 40 hours later, I was sitting in the recliner, minding my own business, watching tv, when the recliner broke and threw me out backwards headfirst! I immediately called! They filed a report and said someone would call within 24 hours. It’s been over 72 hours so I call back. A nice lady was trying to help me and she transferred me to a hateful manager and he was very rude! I told him I just turned 60 and did not need to be thrown out of anything especially backwards and head first! He was so rude and not helpful at all and did not care the piece of junk has not even been here a week and been unable to be sat in more hours than we COULD sit in it! I told him at this point, just come and get it and give my daughter a refund! He said “That’s not gonna happen!” I said well nothing is happening right now! They were supposed to have already came! He did not care! These people just take your money and sell junky products and do not care! I told him I was going to call the BBB if he wasn’t going to help me and he said “okay have a good day” and HUNG UP (way to go manager) so still NO RESOLUTION!!!! DO NOT BUY FROM ASHLEY FURNITURE! Any Ashley Furniture!! They just want your money and then don’t care!
I bought a kitchen table and paid in full. Delivery was scheduled for Dec 6 between the hours of 11:15-2:15. At 3:15 still no show. I called the store and got no answer. I called 3 more times and nobody is answering at all. I finally get a person overseas saying my product was not it stock and new delivery date of Dec 13. I was not made aware of this. When taking off work I lose $$$$. I can’t afford to take off a second time so I canceled the order and requested a refund.
They advertise as HIGH QUALITY FURNITURE, if you cannot fix the carpet that is your MAIN AISLE AREA, then how do you expect me to believe that the FURNITURE ITSELF, is of good quality. HAVE YOU NOT THOUGHT ABOUT AND REALIZED THAT ASHLEY HOME FURNISHINGS.🤷
Excellent customer service.
I spent a lot of money. But. I love what I got, and Hope was great. Expensive delivery. I paid nothing at Lowes and value city was half the price for delivery
I already knew what I wanted so Antonio Harris got our order scheduled and it was super quick and easy.
Although the sales side was great! Shawn was awesome. However the “white glove” delivery was very disappointing. They tried once to get into home then just left it without feet on the dirty garage floor. Then said we refused. NO they refused to put the couch into the house for no reason. It took myself a friend that are both over 50, 15 minutes to get into the door and put together. You are useless and I want a refund of delivery cause I had to get it off my dirty floor and move myself
Dash was very professional in his approach and follow up. Made the entire process effortless!
From the moment we walked in the store. The Ashley sales specialist Dash greeted us with a sincere welcome. He was very knowledgeable about the product we were interested in and was more concerned about our satisfaction than the sale. He and Moses were personable and Worked with us on the price to insure we were happy with our purchase. Thank you Dash and Moses Outstanding Customer Service
Pleasant to look at their offerings without being pressured into buying something. Hats off to Rory for all his useful information.
Shaun and Dash were amazing, very helpful but not pushy. They both allowed us time to walk around and pick what we wanted as well as Dash was patient with us when choosing a mattress. I will recommend Ashley and these two men to our friends or anyone that is looking to buy furniture.
Salesman showed me exactly what I was looking for. Easy purchase process
Derek is AWESOME
Very helpful and resourceful about the Temperpedic beds
Heather was very helpful, friendly, and patient.
Regret buying $10k sofa from here The sales person (Bryant) was awesome Got the sofa delivered and the sofa was not assembled correctly Drivers assembled everything except one armset which had a wrong part They left without even telling us it was left lose and my 2 yr old try to sit there leaning on it and fell because of that Tried to get that fixed but the warranty department was so dumb to help Now just stuck with $10k useless sofa Prefer not to waste money here Editing this review after getting their reply here. Attaching a screenshot on how they help after you contact them on the number they posted on review’s reply It totally useless And its automated service, very irritating.
Hope made an otherwise overwhelming experience easy. She was beyond helpful and easy to work with. I really enjoyed my entire experience.
Sales person Derek was awesome. No pressure whatsoever gave us all the options that was available to us.
The store was clean and well stocked. Our salesman, Bryant was kind, efficient and got us a great deal.
Good place good salespeople but Ashley's product line is lacking in the XL large furniture dept. Very disappointed in the lack of huge entertainment centers and beds....
Great experience, Martin Richardson was very knowledgeable and patient with us as we made our decisions. We had this poor guy running all over the store carrying cushions to see if pieces matched. We told him what we were looking for and he found it for us in store and in stock. We are excited to have our living room delivered in our new vision.
This visit to Ashley + Outlet was fantastic and overshadows my previous poor experiences at other locations. The difference is the staff and service. I was greeted then able to browse without being pestered with sales pitches. When I was ready for assistance, Heather was ready and available to help. She is kind and patient with my questioning and concerns. She heard my needs, made smart suggestions, and is very easy to chat with. Plus checkout was a breeze. Thanks, Heather, for making me love Ashley Furniture again :)
Absolutely WOULD NOT RECOMMEND!! Purchased two recliners and a loveseat on 11/6/22. Ok, simple enough. Only one of the two recliners was in stock, which was explained and understood. One recliner and the loveseat was delivered 11/9/22 and set up, inspected and deemed ok. Upon further inspection a rip was found in an arm of the recliner, all the way to the wood. This was reported and replacement parts were issued, no problem. On 11/12/22 we received a text that our second recliner was ready for delivery and to schedule it. Countless calls were made to schedule said delivery, to no avail. Replacement parts for damaged recliner arm cloth arrived on 11/16/22. My wife and I both were on our phones attempting to schedule a tech for the repair and schedule delivery of our second recliner. There seems to be two options when scheduling, either get hung up on or get so frustrated you hang up. The “call center” (non-English speaking, transfer your call to someone else who doesn’t speak English) is a joke. Finally was able to talk to a REAL person at the actual store who wasn’t able to assist much, but not for lack of effort. Called back and spoke to the same lady on 11/17/22 and was informed that apparently the recliner had been canceled and pending a refund. None of that was even suggested…. So they can take your money for items and get some of them delivered, but after that it’s a joke. This is not a reflection of our salesman nor the lady who did her best to help us rectify the problem, as they were both great.
Awsome service
Derrick was a real down to earth person that was very informative and no pressure at all. Nothing like I have ever experienced in a furniture store. Awesomeness
Amazing service from Antonio!!! Can’t wait to get my furniture!!
What a terrific experience!
My sales person was awesome. He took time with me to ensure I had everything I needed.
Rory was great and helped point us in the right area. We love our new living room furniture!
Work with Rory. He was patient and shoulders, different ideas and then work with us one price. Very nice man.
Dash was very professional and knowledgeable. He made our experience a very pleasant one. And for that we thank him.
The sales associate didn't follow up with me like she said and my delivery date was never set up.
Very pleasant shopping experience. Sales team helpful.
Antonio was super helpful and patient in getting me squared away with my furniture. I decided on adding (unplanned) couch to my checkout when experiencing a smooth financing process. Manager came to check in on us a few times and she and Antonio answered my questions. Rory, gave my kiddos (who were waiting on me) cookies. Overall a great furniture shopping experience!
I have been trying to get in touch with someone or get my recliner fixed ever since I've had it and well now they're telling me next year guess what I'm not waiting till next year I will go up there and talk with them personally because on the phone nothing is happening I have called customer service I've called the stores I've talked to people and nothing has happened I have asked to speak to managers supervisors and no one has ever called me back so no I think Ashley is horrible with their customer service and their Furniture is broken down and they will not stand behind their warranties what I bought extra but I only had it a month and it broke as soon as I had it so I'm sitting on a broken recliner that I paid $3,500 for
Great service from Martin. Just what I was looking for.
Everyone was so nice and friendly the manager and Dash was great
Giving one star is too much. We ordered our furniture in July we just now got all of our stuff. And some if it was broken but if it couldn't be fix right then they were taking it all back so that would mean no bed to sleep on. They are a joke. Never again
The sales people were excellent, not pushy and very helpful. Pricing was ok. Only complaint was they didn't have my exact style but it's not their fault.
My wife and I had an incredible experience on Sunday! Catherine Johnson was our salesperson. Very low pressure and extremely informative! We will be back!
Things went well. I called ahead so Brianna was there when I got there and she helped me find what I needed. I just told the furniture I ordered gets here on time. That’s always an issue when things don’t show up on time
Wonderful customer service! TJ, the salesman helping me, was awesome! He gave me space to discuss and evaluate my possible purchase while checking in regularly, but not in a pushy way. Very pleased with my purchase and the friendliness of all the staff.
Derek Cantrell met us at the door and he assisted us through our purchasing process. He was very friendly and personable. Derek is a wonderful customer representative and we would purchase again at Ashley. Thanks Derek!
Damaged items wrong items no answer when anything will be available
Love our furniture! Had a great experience with our sales professional, Martin. Delivery was well organized and quick set up!
While I found what I wanted furniture wise, everything after I purchased was awful. I bought over $6,000 worth of furniture and was told it would be delivered in 2 shipments, the first in 3 weeks, the second in about 2 months. I was ok with that. I was given an exact delivery date at the store for the first delivery, and was called 2 days before it was supposed to be here to confirm. I missed the call, so I called back and I was on hold for over 46 minutes so I had to hang up. I tried again later and same thing. I assumed if it was important they would call back. When my delivery didn’t come in, I called to see why. They told me it had to be scheduled again but now the earliest I could get it was several weeks later… and that not everything in that order batch was even ready. We had just moved in a new house and needed these items just to live in the space after getting rid of what we had before, thinking our furniture would arrive when we were told. The next delivery date didn’t happen. I spent hours back and forth with customer service to figure out why. The next date I was told also didn’t happen. Every customer service person I spoke with told me something else. I ended up cancelling one of the items because I found it online and got it in 3 days, and the person who told me they cancelled it for me did not, so I had to reach out yet again about that. The first batch was over 5 weeks after the original date with no real explanation or apology. The second order was similar. 5 weeks after the original Al date we were promised. After 2 psych outs telling us our order was ready and then when I called to confirm telling us it was if fact NOT ready, they finally told us our stuff was on the way. I got a text saying they were 37 minutes away. My husband was home and waiting. They never showed or texted or called until later that day saying they were there and no one was home… a total lie or they were at the wrong house and never tried to call when they didn’t get a response. Finally, we decided to go to the warehouse and pick it up ourselves to be done with it. The first person we talked to said to go to the Ashley store, so we did, only to be told that was incorrect so we made another trip out to the warehouse. We FINALLY have our stuff, but I wasted hours upon hours of my life dealing with customer service who was literally no help at all each time, every single person telling me something else. The furniture is nice but I wish I had gone elsewhere. I bought the protection plan and now I dread the day I ever have to use it after seeing what it was like just getting my stuff. If you purchase here, you better have plenty of time to waste.
Great Customer Service
Horrible customer service. Also, they told truck drivers they could park in their oversized, hardly used parking lot and are now threatening to tow. Not sure if they forget how they receive their inventory (hard working truck drivers) but they were extremely rude when asked and deny ever giving permission. Will not be purchasing anything from them.
Wonderful low pressure sales tactic! Salesman was also very informative and helped with our selection process.
There are 2 chairs that are defective and need to be replaced. I let the delivery guys but they take notes and told me someone would get in touch with me right away and no calls have been received yet. The delivery had to be rescheduled.
Enjoyed the shopping experience. Shaun wasvery patience and helpful , which was very much appreciated. I still need more items, he might see again Thanks again Ms. Cannon
Very bad at communication. We had a problem with delivery in which our $700 footboard was damaged. We contacted in the 72 hr time period which the solution was to send a new one. So we waited 3 weeks with a mattress on the floor for the "new" one. The "new" one was worse than the 1st. Heres where it gets bad. We called the Jtown location to get it resolved. The 1st guy hung up on us after asking for his name. The 2nd and 3rd time calling, we spoke to Dino? who stated he was an area manager, but "Carolyn" had to tale care of us and she would call before she went home that day. Here we are 4 calls and 4 days later, No call from Carolyn, no resolution. This is not how "management" or those in charge should ever handle customers. Your business is only as good as how satisfied your customers are. As of this point we are NOT SATISFIED AT ALL
If you are looking for something that looks like high end furniture and don't want to spend a lot of money 💰🤑 then go to Ashley furniture and pick out something great!! But the only thing that is bad is the wait to get your stuff so I would get it delivered for sure..
I had a great experience. Dash was knowledgeable and very helpful. He used no high pressure sales talk, he educated me about the different mattresses and adjustable bases. I felt well equipped to make a good decision. Thank you Dash, you are a true professional.
Absolute worst experience with furniture buying. Spent $5k on bedroom furniture and a new mattress. First we were charged $400 for a warranty we were not even asked about. I had to call and request a refund for it because we didn’t want it. Then upon delivery a month later the bed and a nightstand were damaged. I called customer service the next day (well within the 72 hours after delivery) to request a replacement items for those that were damaged. After the lady I spoke with got approval she listed the items that would be replaced and she left off the nightstand. I specifically asked if she had the nightstand listed as well and she said yes everything was on there. We waited another month for the replacement items and guess what was NOT delivered?…the nightstand. I called customer service as the delivery men were leaving and their solution was to send a tech to replace the backing (see photo) and I finally heard back from them, 11 days later, and they refuse to replace it or even fix it because it was supposedly not reported with the 72 hours. I will never buy from them again. I would make my own furniture before I set foot in that place again. They should be ashamed of themselves. Horrible!!!!
Went in not knowing what we wanted. Derek immediately greeted us with a bright smile and friendliness that was off the charts. We picked a couch and went through the process. I made a mistake and left my phone on the couch and he went above and beyond to make sure that I got it back. He is by far the best person you all have on your team. GO DEREK.
The delivery men were great. They were professional and courteous. The furniture is beautiful except one piece has a large scratch. I will be contacting the store to see what can be done.
We were greeted by a salesman who directed us to the chairs that interested us, then gave us the freedom to shop on our own. After we sat in every recliner in the store, he reappeared and helped us order the ones we chose. He was very helpful!
Great experience with TJ. Thank you!
Catherine was fantastic to work with. So patient and willing to help. She spent the time to understand what we needed and made suggestions accordingly. Such a great team of people from the greeters to the sales associate to the manager. Thank you for a great experience!
Great experience
nice experience with good team. 30% of reduction, it was a great deal.
First scheduled delivery they did not deliver. Says no one was home, there was someone home the entire day. Still have not provided pictures they say they have showing they were at my house. 2nd delivery was done but furniture is not put together when we paid fir prime home delivery. Have you ever gotten a couch in pieces, the back and arms are not on it???
The only problem I am having is I haven’t received my sofa and chair! They have given me 3 different delivery dates. Nobody seems to know when it’s going to get delivered.
When calling customer service to report an issue no one every answers or they answetr and hang up. The voicecall for confirming scheduled delivery only says a few words and stops. If you dont respond you schedule gets canceled so its kind of important the voice message completes. Both issues are really unprofessional and needs to be audited and issues corrected. Sales team and delivery guys did a good job. We like our new furniture.
Hope was extremely helpful her knowledge helped me make the right choice on my purchase. I don’t know we really enjoyed the experience the delivery team did a great job definitely go check them out give them a chance.
Good. Derrick was helpful. Only issue was lamps purchased had two different size shade and had to make another trip back to exhange
Easy buying experience and customer service thank you Antonio!
Both garbage cans by the front door are overflowing. This place looks trashy. The staff are nice enough though.
The people there were nice and friendly. My problem I have with Ashley Furniture is they didn't tell us we would be waiting nearly a month and still waiting for our sofa. I wanted to cancel my order but then they charge you a fee for that. I will Not be giving them anymore of my business. This is the 1st and last time.
Kirk was very helpful and knowledgeable about the products.
Ordered furniture and they delivered part of it and said they would return with the rest and never did. After 5 calls they told me to reschedule the test of the items for another week and then insisted that I could not cancel any order with them whatsoever even though they failed to deliver it. Customer Service did not exist and no one would answer the Jeffersonville, Ky store phone to allow me to speak to my salesman. Very unhappy and definitely don't recommend the m especially if they have absolutely no refunds.
Ashley us the worst place to buy furniture. Brand new bunk bed I purchased in June are coming apart. The service department giving me the run around. I will never buy anything from them again 😒
So far it has been a good experience. Very nice and friendly staff.
Tons of selection and our salesman was very helpful. We found exactly what we were looking for.
Quick and easy. Customer service was awesome and very helpful. I will be going back for future purchases.
One stop first stop ,shop,great,helped me all the way THROUGH,great experience,very possible future place for other needs
Trash. 4 months before I got my bedroom suit. The 4K suit I got showed up the first time damage The delivery service laughed and said this was normal with their warehouse. The second order was damaged too put I got tried of sleeping on a air mattress. 👀
Hope Werhington was amazing she did a great job and is extremely nice
I had the BEST experience when going into Ashley! I was greeted with the friendliest greeting, wasn't pressured or bothered while shopping and making decisions. I had the MOST AMAZING salesman helping me,his name was Derek! We had a very friendly conversation and made me feel like I knew him forever. He was very helpful and informative about my purchase. He knew the product very well,gave me his honest opinion. He was a very respectful and kind gentleman and highly appreciated it. It made my visit very worthwhile and left being a very happy customer! Keep up the Great work Derek!
Bought a new bedroom set thanks to Kirk! Great experience!
Back order lies! We were sold a house full of furniture in February and we still have only received half of our order. The new expected date changes every two weeks. When we bought everything we were told April-May for delivery. Now the latest is November. No one at this store answers the phone when you call to ask about existing orders and we have no idea when our stuff will actually be available. If you must buy from Ashley, I highly recommend only buying what you can walk out with that same day. Or you will be disappointed. Update: I did exactly what they asked in their response by contacting them again with all of my information. Same song and dance with no help other than giving me another “estimated” availability date. The problem is because we have multiple pieces of furniture, they won’t deliver it until it ALL of it is IN. But when they do get a few of our pieces IN, they give it the next person in line because we are still waiting on other pieces. It’s a never ending cycle.
I ordered furniture from there that was delivered back in July. They didn’t put the hardware with my daughters bed so now the pieces have just been sitting for over a month. I have had to make all the phone calls to find out what is going on with no one calling to tell me. It has been over a month with no help and still no hardware to put the bed together. I also got a vanity table that was not properly made so they couldn’t put all the screws in it. All Ashley has offered is a 29 dollar gift card to shop with them. This was over a $1000 for both the bed and vanity. The complaint department was very rude and would not help me. I will not shop here again. For everyone’s sake I would make sure to shop somewhere else as this apparently is a common thing.
Was greeted immediately at the store and helped right away. Bryan was super helpful and took care of everything I needed quickly and easily. Great experience!
Bryant was so unbelievably helpful! He was such a lovely man and showed me some couches he thought I would like! I actually ended up picking two that he had got for his daughters which I found very endearing! Was a non stressful environment and I had a great experience!
Great place to shop furniture
Found exactly what I had been looking for (buffet table) for weeks at a great price. Sales Rep was attentive & helpful.
Our sales person was excellent,
I worked w Antonio to complete my order. He was extremely friendly and competent in explaining all aspects of the order. I had total confidence in him. Would definitely work w Antonio again.
DON'T DO IT!!! I wouldn't even give it one star, but you have to put at least one to submit. Do yourself a favor and do not go to Ashley to purchase anything. I made a purchase using a certified check from the bank. I had to cancel the order and have been waiting for over a month for my refund. Now they are telling me it takes 30 business days. They have one telephone number and it transfers you to the Philippines where after you have waited no less than 20-30 minutes for them to answer the call, they can't help you with any issues. The only thing they say is "I'm sorry." I ask for a number to speak to someone at the store where I made the purchase, and they transfer you right back to the same telephone number. It's infuriating!
Had an amazing interaction with Hope our sales associate. She lead us directly to what we were looking for. We were in and out in no time, amazing service.
Paul was absolutely amazing helping my vision impared mother select furniture for her home!!
As long as Rebecca Mattingly and Rory Williams are there, I won’t ever shop anywhere else for furniture. These 2 are total rock stars! My wife and I can’t wait for our goodies to arrive. Thank you guys so very much, Rob Mac—-Louisville, Ky.
The person who taking care for us was amazing. He is the most professional person in this place.
Derek was wonderful as soon as I met him. He was friendly and helpful and made my experience great.
Hope Wethington was terrific! We weren't even looking for furniture, we came with sister to look for living room furniture. Needless to say, we ended up buying and she did too.
We bought our pieces of furniture there months ago. Our salesman was wonderful, and he explained that it would be some time before it was delivered to our home. We were informed of our delivery date a few weeks prior to them coming, we made sure to take time off of work to be home during the set time. While we did receive many calls telling us our delivery time was being pushed back each time it was becoming quite frustrating. Once the delivery came to our home and they had all pieces in the house, they then apologized, because Ashley furniture forgot to put the assembly hardware with our package. I say Ashley furniture because they use a third-party delivery service My furniture is currently sitting in pieces still because I cannot put it together for the lack of hardware and no one has reached out to us.
Angela was very friendly and professional, a pleasure to do business with.
Knew exactly what I was looking for but had to walk around the entire store because similar things are not necessarily grouped together. It would make it easier to compare if they were next to each other. I was asked if I was looking at mattresses and I said no. So it was incredibly annoying when I was still approached by someone pushing temperpedic after my disinterest in mattresses was known. Edit: I ended up canceling my order and based on other reviews I am very happy with my decision.
Delivery of purchase was well done.
Great experience at this store. Was able to browse without hassle and when we made our decision on what living room furniture to buy. The process was fast and easy.
UPDATE: The fake attempt at customer service with boilerplate response was an empty attempt. I followed up and never heard back. Beware when shopping here if you do. They will rip you off. Make sure to see an itemized list as you go through the process to purchase. I worked with a sales person and she bloated the cost charging me for items that I explicitly said I did not want. During the process she never showed me itemized cost, stupidly I thought she was being honest. She attempted to confuse me with numbers but I could sense something was off and confirmed with her several times my exact expectations. I was in arush and needed to wrap up the process so I completed it and left. Again, something dis not feel right I searched for the receipt and went online ans saw where she gouged me on protection plan cost, bloated delivery costs, and overcharged for a coffee table. I called the store the same day when I noticed the discrepancies. I was told it would be fixed and I would get a new receipt. I have not received any confirmation of the changes. I followed up again today and oddly enough my calls are now NOT being answered.
Bought a bed frame. Very nice salesmen.
A+
Went to Jtown store today at lunch looking for a sofa and loveseat. Found one in the outlet I liked. After several minutes someone finally asked if I needed help? Told her I liked this set but wondered if they could lower the price as it was in the clearance section. I was told no one there at the time could do that. I said I'd cone back after work to see if a manager was in. Went back, saw the lady that helped earlier, she was with a young couple but waved to acknowledge me. Went back to the outlet area and waited. About 10 minutes pass an I see her heading my way....but she had an older couple with her? She showed them a clearance mattress, they walked past me leaving, she says "I'll be right back" so I continue to wait. After another 25 minutes I decide to leave, once again I see the sales lady helping yet another family. As I get to the front door I pass two salesmen, I hear one say "he was here earlier" I stop turned and explained to him and the other guy my experience. That beside the one lady who obviously didn't want to deal with me that not one other sales person had asked if I needed help . There were many there, talking to each other, on their phone but no one else acted as if I was important enough to help. Sadly for them they lost a $2,000 sale and a customer.
Dash was very helpful and gave us lots of payment options. Would highly recommend this location.
I had an awesome experience. I was told the day and a window of time that they would arrive. On that day I received update texts as the time grew closer. Then within 7 minutes of arrival time they were there. Super friendly and helpful. Told me what they were doing and even put the pads on the bottom of chair and table legs. Cleaned up the little mess and positioned the table several ways to help me decide the SPOT 👏. Super super professional and personal guys. Ron was one of them and the other I’m not sure. They were totally AWESOME. Thanks guys
Thank you Mr. Antonio for your excellent service!
Very friendly and efficient delivery team😊👍
I'm absolutely disgusted with the service I have had with Ashley's. The dates keep getting pushed back 12 weeks everytime the deadline hits. I spent $17,000 in 2 months, 8 months ago and I still haven't received all my stuff. Do not buy here if you ever actually wanna get it!
Ok if i can give less than one star i will.i moved from another state to here ob Louisville with my mods dont have no furniture.then went to ASHLEY bought a table 2 mistresses .they promised they willbe delivered to my house in maximum 2 day im 5 miles away from the store.its 14 days now sleeping in the floor everyday a call and a lie finaly they came with a delivery today but no mattress just my son mattress and table me still sleeping on the floor .big mistake going to ASHLEY .plz guys avoids this store
To be so on high in furniture you would think you would get greet it as soon as you walked in the door but instead you walk into employees sitting on the couch with blankets on their cell phone!
I was looking at mattresses and furniture for a new apartment I was renting in another city over the Memorial Day weekend. Alvaro/AJ from Ashley Home, helped me and my mom look at many bedroom sets, tv stands and mattresses for the better part of the morning. Alvaro was kind, informative, personable, and really was not pressuring, which I appreciated because we made it clear we were going to be buying furniture from at least somewhere. After a few days of looking at multiple stores to make sure I was happy with the furniture I would be buying, I decided to purchase a nice temperpedic mattress and sofa table from Ashley home. I called Alvaro and let him know we were planning to come make some purchases on short notice and he came on his off day to help us get squared away. He was able to get me a few hundred dollars off on my sofa table and helped me to finance most of the furniture, as I am a new medical resident and financing was important. Overall, I had a great experience at Ashley Homestore and plan to go back when I’m ready to upgrade some other household items in the future. Alvaro and the other employees who helped us made a relatively stressful process a lot less stressful.
Excellent customer service and great buying experience .
Paul was great🎉
Everyone, including delivery has been great!
Very Persistent staff always checking in on us every couple minutes to make sure we need to do anything.
Super helpful and friendly!
Antonio helped us order a sectional and tv stand about a month ago and told us it would be ready to be delivered June 7th. I hadn’t heard anything so I called to find out our furniture would not be ready for another 3-5 weeks. Spoke to customer service and they did nothing despite our furniture being delayed an extra month without even informing us. Salesperson was nice enough, but extremely incorrect delivery estimates and poor customer service are the reasons for 2 stars.
Bryant was outstanding to work with. He took the time to understand my needs and budget and worked to get me taken care of at a great price! Will definitely seek him out for my future needs!
Came in and bought a couch from Rebecca. Great service and VERY FRIENDLY!! Thank you again!!!
Our salesman TJ was great! He gave us our space to shop and find what we wanted and was right there when we had questions. We definitely had a great shopping experience and thanks to TJ we walked out with exactly what we wanted.
Great customer service from Hope. She was very professional. She answered all our questions without a hard sell. I never felt pressured to make a purchase but in the end I ended up buying a badly needed mattress. Thank you!
I’m extremely disappointed in all the hurdles I had to jump to get a refund, a refund that I still haven’t received!!! We got a bed for my son, paid 500 for a poor quality bed that we didn’t know until we got home to set up. The fake wood tape was coming off and the holes where not drilled in deep enough for the screws. I called the number on the site which apparently wasn’t the number to the store, it was a branch number.the gentleman on the phone was very rude and told me I will not be refunded even though this wasn’t my fault. I found the 1800 number where I had a kind lady explain that the place I was dealing with was a franchise not Ashley directly, She gave me a direct phone number. I called and long story short i was approved for refunded. We’ll it’s been more then ten business days, and I have been on hold for the third time after being hung up on as soon as someone goes to answer my call. I already ordered couches here before the bed that I wish we could return due to the poor experience I have received. I will never NEVER purchase from this location again. Or anything Ashley after seen the quality. I’m writing this review because nowadays it seems to be the only way to get some help. The sense of urgency and poor customer service is beyond redeemable. Do better 🚨🚨Update: finally got a hold of someone, thanks to this review. Long story short our refund was sitting on someone’s desk still waiting to be processed. Was told it would take 1-3 business days to issue and 15 to go to account🤔🤔. I ended up disputing it with my bank and got my money back instantly. As someone who works in customer Service and deals with escalations for a big company, the lack of sense of urgency to get this resolved was very disappointing. What a joke would never recommend, go somewhere else!
Good luck trying to get a refund. My order didn’t come 30 days from tentative date of delivery. It took a month to get them to pay me back.
Paul Singh was extremely helpful, knowlegable, and "no pressure" sales.
Heather helped me buyall of my bedroom furniture. She was so wonderful to work with! Friendly professional service!
Hope was a very friendly and fair salesperson. He took her time to help me choose the product that was best for me and my price range. Did everything she possibly could to make me comfortable throughout our to our experience. Made sure I was satisfied when everything was completed and I have zero complaints about Ashley on Bluegrass Parkway. And if I were you I'd walk in the door and ask for hopes help. 10/10 would recommend
Furniture took forever, delivery was a joke because it was rescheduled a few times; the sales person did not care about you after the sale was made. The furniture is cheaply made and overpriced. Managers do not care.
I went in just too “look” but the sales person Hope did such a great job showing me things I just had to buy. It helps too that what I wanted was in stock and ready to go.
Shop anywhere else! Terrible customer service and orders never arrive. Ordered a floor model chair Jan 3 and was told to expect it in March. Never heard a word and tried calling the store, no response. Called customer service, again, where an automated voice told me it would arrive May 11th. Got a confirmation email from Ashley several days before. Took the day off from work, it did not arrive. Called customer service who said emails were frequently wrong! Said their records showed it would arrive May 17th. Took another day off, no delivery. Again called the store, no response. Cancelled the order. Five and a half months later, innumerable hours in hold and I have no furniture and no refund.
(Translated by Google) Good place to furnish your house. The only thing that the store that I visit is that there are very annoying people who don't know how to talk to customers. You ask a price and they tell you if you are going to buy it or just to ask. I feel that it is illogical. if you ask the price is if it fits your pocket or if you can pay it by letters... (Original) Buen lugar para amueblar tu casa.lo único q la tienda q yo visite hay personas muy pesadas no saben hablar con los clientes tu preguntas un precio y te dicen si lo vas a comprar o solo es por preguntar siento q es ilógico. si preguntas el precio es si se acomoda a tu bolsillo o si puedes pagarlo por letras...
The store personnel were very pleasant and helpful when you needed them and allowed you to browse at your leisure. Do your homework though. Their online prices on the items we purchased were cheaper than the in store prices, but they were happy to price match the Ashley online price.
Alvaro (AJ) & Derek were super accommodating in helping us make selections for our new home. They spent time getting to know us and our likes/dislikes and ensuring we got pieces that matched our needs and decor for our home. Will definitely return for future furniture needs! Highly recommend these dudes if you’re in the market for furniture.
Bryant was great! He helped us without feel pressured or pushed into a sale. We were able to find the perfect fit for our home quickly and easily
The best salesman I’ve ever had the pleasure of meeting. Great attitudes, and will help in every way to get a fair price on great quality furniture! Very knowledgeable with everything from wall to wall. Didn’t feel forced into buying anything. Can’t wait to relax on my new furniture, knowing I got an excellent deal, and that I have a great quality and trustworthy store to do business with in the future.
Our sales associate was Gavin at the Louisville location. He was very friendly and helpful with assisting us to find the dining set that fit our needs. Great experience.
Alvaro was amazing very friendly and helpful cause he has a good Spanish that is my first language I definitely recommend him for to help you with your purchase.
My couch was in the back of the truck unwrapped. I would have been ok with that but, my couch pillows were not wrapped in plastic nor were they on the couch. They were threw on the floor of the delivery truck. There was visible dirt on some of the pillows from being on the floor. I paid $100 for delivery. Why call it a white glove delivery? I spoke to someone at customer service about this and they just shrugged it off. Also one of my pillows were ripped. They are sending me a replacement for that. But maybe if they handled the delivery differently the pillow wouldn't have been ripped. Won't be going to Ashley furniture again. I do want to add that I spoke with someone at this particular location by the name of Carolyn Miller. She was very helpful. She is the one that ordered me a new covering and she was wonderful. It's the customer service dept I called before speaking to her that was awful. And the delivery was unacceptable. But Carolyn was great!
A little rich for me. But good selections.
We were very pleased with our Albert’s grooming. He was very happy to see Michaela again and he enjoyed going to the groomers, which speaks volumes. Very happy. Highly recommend.
Prices are tooooo expensive
Love this place!!! High quality furniture and great customer service!!
Outstanding job by Rory. We came in to look for multiple pieces. Rory was very friendly and transparent. A great experience overall.
Ordered a recliner from Ashleys on December 12 was told it would be here in 6 to 8 weeks did not get it till March 29 after being delivered the chairs mechanism gets stuck call to have someone come look at it they ordered the part for it and told me it would be 7 to 10 days for the part to come in the mail to call when I get it to set up a appointment for someone to come fix the chair it has been over 3 weeks now so I call today to find out why I still don't have the part and was told it will be late May before I will get it never ever will I get anything from Ashleys again So Ashleys gets back to me over this no help at all they need to stop telling people it's going to be so and so time to get something when it going to be a lot longer to get it. Ŵow it's been two years now I'll say it again I'll never buy anything from Ashley's again .
The service man was very helpful!
Very knowledgeable and was very helpful throughout the whole process!
Dash was great! Thank you very much for making everything so easy.
More than I wanted to pay for a chair the sign said starting at 145.00 all I saw was 800.00 and up and she talked to much
Hope Wethington did an excellent job in helping me select the sofa I was looking for. She is a great access to Ashley Furniture store.
I will never order from here again. Ordered our bedroom and kitchen furniture last July and still not here.
Ask for Antonio, he got you.
Gavin was fabulous and very helpful!
Hope did a great job helping us find what we needed!
Horrible Products and even worse customer service. Buyer Beware!!!!!!
I was looking for an adjustable bed and new mattress as well as a new kitchen table so I decided to go here and see what they had. Andre helped me and he was so awesome to work with that I bought the bed and went back again to get a table I saw too. He was helpful and patient with me both times and so nice to chat with! I strongly recommend him and Ashley Furniture!
Great customer service and atmosphere. Dash James went above and beyond to help me purchase new furniture. Thank you!
I worked with Catherine and after having a very rough past with buying furniture she helped us feel comfortable and clarified each step moving forward.
I was looking for a specific item and Hope Wethington was most helpful and accommodating to my wishes. I left getting my item and delivery! Thank you Hope, it was a pleasure!
Purchased a very nice tv stand cabinet. Had it delivered today. Whoever put it together should be fired. Of the 4 doors only one works. 2 are not square as one knob is higher than the other. One door was forced closed and when opened to put shelves in, it was not square and doesn’t close. Contacted customer service and they are going to replace it. I’ll change my review when the other one gets here. No idea when that will be. I give a 5 star to Antonio the salesman, he’s great.
Placed an order for a coffee table toward the end of December, was told it would be delivered by the end of February, then the beginning of March. I still have not received it, and was told it will be middle of March now before it is delivered. At this point I just want to cancel the order and tell everyone to stay away from Ashley Furniture.
Very nice and clean.
Nice store, large selection.
Hope was wonderful to work with. We got an excellent living room setup at a fair price.
The saleslady Catherine did a great job!
Had a great experience shopping at Ashley today. Our salesman Antonio was awesome! This guy is anything but your typical salesman. He knew when to leave my wife and I alone and just let us shop but was also extremely helpful in providing information when we needed it. In the end Antonio helped us find the perfect sofa/love seat and at a great price. We will definitely come back and when we do we’ll be asking for Antonio!
Highly recommend Kirk. Knowledgable and great salesman.
Zast selections on interior design, displayed.Vividly.Shoppers galore!
Nice selection
I recently purchased a sofa table at this store and it was delivered today. Everything about this purchase from start to finish has been exceptional. The delivery drivers who came today with my furniture were very pleasant individuals. They were extremely careful with my home and courteous in the conversations with us. The furniture is beautiful!!!
Kirk help me, great agent
The furniture just seems poorly made. They have a back area they call the outlet. What a bad idea. All the stuff is scratch and dent and really shows how poor quality it is. They had 2 dressers both broke in the same place. Main center post. I understand people may want budget friendly furniture, but don't sell your damaged stuff from the same store; you are supposedly selling high-quality new. I have bought Over 8k in furniture over the past year and 3 different times, and we went to ashley to look and even time ended up at furniture fair. Heck I was able to buy a Ashley branded television console with heater cheaper from furniture fair the. Ashley. Oh one other the website is also a joke. My phone is registered in Tennessee but I live in Kentucky. I looked at the prices online, and then I went to order, and the price went up 140 dollars after I changed my zip code. I asked customer service, and they said they couldn't do anything about it. It's cheaper in Tennessee than Kentucky, what a joke. So I bought the table from you guessed it Furniture Fair.
Terrance at Blankenbaker store was helpful, answered my questions, very informative. I told him that I had to measure the space to see if the couch fit. He was surprised when my family and I came back. Delivery was another issue, hence 4 stars. First time, the couch wasn't delivered. I discovered later that the delivery folks had rejected it because it needed repairs. I can appreciate that, so we rescheduled delivery. The second attempt failed due to snow on the roads. The third attempt was a success. I like my chaise sofa. But delivery is a bear.
TJ at the Louisville location was fantastic. Super friendly and efficient.
If I could give Ashley's a negative #, I would. I ordered my furniture on July 2, 2021. I ordered a living room suit (3pc) and different loveseat. I just got 2 loveseats delivered last week after being told I would have all my furniture in at the same time. This is my issue, a co-worker bought the same exact living room suit in November and got the entire 3 pcs I've been waiting on delivered to her today (Jan 20, 2022). I also found out by one of Ashley's worker that anyone who ordered on Black Friday got there furniture before Christmas. They're telling now that I want get my other 2 pcs of furniture until March. **** Buyer beware *** Consumer save yourself the headache and shop somewhere else. I called their customer service and someone by the name of " Angel " hung up on me. After I spent over $7000.
Bought a chair 3 months ago. The back gave out tonight. Waste of $700. Wood shavings on the ground in the pic and chair is lip sided in other pic. Super cheap product
Bought a table and mirrors there. Planned to buy a full bedroom suite. Came back next day to pick up the table at 6:15. Was then informed pick up is only between 12-6. The sales person Carl never told us this. The manager Rebecca then got involved and was very rude. I was willing to carry the table myself and load it. They wouldn’t let us.
They have very poor customer service, they never call back or have an answer to why they can't deliver the ordered merchandise when promised, all they do is keep changing the delivery arrival. Why do I have to pay a cancellation fee if they can't do what they said per my paid contract. They don't or can't live up to their promise of furniture arrival. Very sad! I was told by several people do not pay in advance but I didn't listen so I paid in full with cash. So now I either pay the fee or I just sit and wait.
We purchased a couch, chair and a half with ottoman, sofa table, 3 bar stools, 4 dining rooms chairs and a dining room table totaling about $4,000 including $300+ “required” delivery and $300 warranty they talked us into for repairs over 5 years. We were told all items would be delivered by end of October at the latest. We paid in full for our furniture and have only received the 7 chairs. Every month they push the estimated delivery date out another month. We finally cancelled the sofa table and purchased elsewhere and received it within 3 days however we’re now waiting on our $380 refund to process which I’m being told is in store credit. The store is impossible to speak to since the number is the corporate support and most times I’ve contacted them for an update there’s a bad connection and I can’t understand the agents very well. I have texted with our sales associate from the store who seems to try and help but has no answers and has been rude at times (ie told us we should’ve financed and then “it wouldn’t have mattered” [that we’ve paid $4000 for items we have no idea if or when we will reduce them]). I’m getting really nervous that we will never get our furniture or see refunds. Unfortunately I will never shop at Ashley again or recommend them to anyone. They have great prices and decent quality furniture with a good selection however please beware what you are getting into before you give them your money.
Excellent experience, clean store, associates were very helpful and friendly.
Do NOT go into that J-town store...It is ran like a USED-CAR-DEALERSHIP...They did not tell me that...ALL SALES ARE FINAL after delivery...They delivered my dresser damaged... Impossible to get a person on the phone...I have made 5 trips back there with NO satisfation...Will be contacting BBB soon & might even dispute my charge on my credit card because technically...They did not deliver exactly what I ordered...Final note...They rigged the mirror to the dresser inappropriately...safety-issue...I will pray & ask JESUS to help!
Too high for merchandise
Huge selection of furniture. Decent prices
Great
The variety of options to choose and the payment flexibility is that worked for us.
Very clean store, was greeted by sales and then left alone. Was not pressured to buy and checked on us half way through the store to make sure we didn't have any questions.
Absolutely horrible customer service from 3 associates. I went in looking for a specific area rug. Asked 3 different sales members if they knew where I could find it? They all said we have rugs everywhere ..you'll just have to look for it??
STILL waiting for a pillow that was ordered on 09/03/2021! Customer service is terrible. You call, get a call center who tells you they’re sending a ticket to the store, then no one ever calls you back. You drive ALL the way across town to discover there isn’t anyone to help you and they tell you they don’t have a single pillow in the store. We’ve spent thousands at this location and you would think getting a PILLOW would be much easier than it has been. Needless to say, a PILLOW will keep me from shopping Ashley ever again! And when someone from Ashley sees this, the order was placed under my significant other’s name, you won’t find an order for a PILLOW in my name. Don’t push sales if you can’t produce the product in a timely manner. This isn’t a couch or big item so I can’t believe production or shipping is the issue.
Catherine was extremely helpful in find a replacement mattress for our son and one for us also. She is very knowledgeable and great to work with.
Good service with sales man, Dash. Knowledge about products and got our questions answered on things he didn’t know. Pleasant experience, no hard sale. Quality products speak for themselves. We are excited to get our items!!
Variety and staff willing to help you out.
I was looking for a mattress and a sleeper sofa and the "sleep specialist" just about ran me out of the store! She was pushy, kept trying to put me in the most expensive bed and would not listen to any of my concerns. She just kept telling me how good she was at her job and how much she knows about mattresses. That's fine but LISTEN TO WHAT YOUR CUSTOMER IS SAYING!! I went to Sleep Outfitters where my sales rep listened to me 100% and put me in the perfect bed. Because of Ashley's pushy hard headed sales rep, they lost a sale of a mattress, adjustable base and sleeper sofa. I was so angry after dealing with this woman, I didn't even look at the sofas at this place!
We went into Ashley with a goal in mind to find a new couch for our home. The manager there greeted us as soon as we walked in the door, and allowed us to freely walk around without feeling bombarded. And, we found our dream couch!
NOT a great experience. I understand things are on backorder because of COVID, however I was told 8 weeks. That 8 weeks quickly was turned into months. When I asked for a refund, all of a sudden I could get all of my items super quickly... then came delivery. Delivery is apparently only available one day a week, couldn't get a hold of customer service at the ACTUAL STORE to save my life. After going round and round in an attempt to pick up, delivery still being scheduled, and speaking with a ton of rude customer service representatives, I finally decided to just cancel my order all together. Ashley makes good quality furniture, but they lost my business because of their customer service.
I don't like giving negative reviews, but unfortunately after trying to mediate with the store, I want to share my experience. While the furniture is good quality and was delivered fine, our sales person sold us bed rails that don't work with our headboard we purchased from. And he was who brought up the idea of the bed rails. So now to use them, we will have to drill new holes into the headboard which will void our warranty. Exercise caution when purchasing from this store.
Good prices, good service. And yes, sales reps will approach you and offer to help you through the selection and purchase, but they don't helicopter you like they do at other stores. I found it to be a rather positive experience.
I was happy to see that the staff seemed to be there. There was a very nice selection of items to look over. My son's salesman Martin was very nice and knowledgeable.
Carl was awesome
Store very clean and staff friendly
Do not shop here ... nothing is in stock. They will allow you to make initial purchase and then lie for months about when the product will arrive. They will refuse to refund you when you are tired of waiting.
Never purchasing from Ashley again. Bought a sofa and coffee table from them. One of the cushions was terribly sewn together so I called and they sent out a replacement but the replacement doesn’t quite fit right. The coffee table is metal with a glass top but the glass doesn’t fit right and there are gaps between the glass and metal. It’s ridiculous. I was completely finished with them but had a $500 credit so I ordered a bed. I understand delays because of COVID but no one ever lets you know that it keeps getting delayed. At first it was six weeks and now it’s 21-23 weeks. When I called they said 6 weeks was an estimated time frame but I mean at least get your estimates in the ball park. Ashley is joke of a furniture store.
My wife and I worked with Carl today. He did a great job of reviewing our options , making sure we knew about any additional coverage and delivery services that were available to us. He made sure we knew when our items would be in and gave us a number to contact him for follow up.
We were looking for an electric recliner. Had to find out salesperson every time we wanted to try one out. Makes for horrible customer experience.
Rebecca did outstanding job with myself and my husband she help us to decide everything we got so patient with us gave us plenty of time to look over what we wanted and help us design what would look good excellent job
Jimmy was awesome to work with. He's knowledgeable and streamlines the process. I would highly recommend him to anyone looking for furniture.
They literally NEVER answer their phone!! I’ve called them multiple times! I live 30 minutes away and have to drive all the way over there for them to tell me it’s something they can’t do but yet it could’ve been said over the phone in 3 minutes or less!
Sales representative was very knowledgeable. Walked us through building our sectional. Made sure everything was correct. Represented the company and himself was outstanding
(Translated by Google) I loved the store. It has beauty for the house, I bought 2 sets of rooms for my children. (Original) Me encantó la tienda. Tiene hermosura para la casa, me compré 2 juegos de cuartos para mis hijos.
Scott was great in helping us find our dining room table!
Jeff had a lot of knowledge and TJ was very friendly and helpful.
Rory was excellent. He was very informative of the sofa we wanted. He was very efficient, kind, courteous, and awesome!
I have horrible experience with Ashley Furniture, I ordered furniture almost four month before when I order they told me they will deliver within 4-6 weeks and still did not delivered when I call customer service they keep postponing date of the delivery and I ask them to cancel my order and refund money disconnect my phone servile time
Employees there are very nice and helpful and thats it ..everytime i call the store there is no answer or no return calls...Ashley customer service is the worst..I order 3 pieces and after waiting 3 months they informed me 1 of the 3 pieces was going to take another 2 months ... I canceled that one piece and they purposely canceled my whole order and told me there's no way to find out who did it and I would have to reorder everything all over again... i will never purchase anything again from Ashley furniture
The customer service at this store was extraordinary. We were greeted my Moise, while he was always there when we had a question he was not hovering over us. He was very transparent in letting us know that there was a backlog of deliveries. He was not misleading in any information he provided us. The store had an easy to follow layout of furniture, and it was clean. I strongly recommend this location and Moise.
Edited 8/2/21- Per the response to my review, I reached out to the email address given. This was 3 weeks ago and I still have yet to hear back. Also- the warranty people have told me that NONE of the damage that is on the couch is covered by their warranty. At this point I have called all the numbers, talked to at least 7 people and still do not have a resolution on my broken sofa. If I could give this company NO STARS I would!!!! While the sales experience was good, the quality of furniture is sub par at best. We purchased a sofa in October of 2019 and it started falling apart a year later. We purchased the extra warranty just for this very reason! When I sent the warranty pictures to the company they stated that none of the rips, tears, or BROKEN FRAME was covered by their warranty… I was told the frame was lifetime covered and to call the Ashley team. 4 weeks later still no call back from the technician team to resolve this issue and nothing better then an “I’m sorry we can’t help you…” FOR SHAME…
Stay away. Bought a power recliner sofa. It broke after a month. That was October 2020. We are still waiting for it to be repaired in July 2021. Their customer service is non existent. I will never set foot in an Ashley store.
We decided to buy a new couch and chair. After a lot of searching, we thought we would give Ashley a try. Glad we did. We had the privilege of meeting salesman Derick Cantrell. He was professional, very knowledgeable and seemed to be very down to earth. Went over features I had not thought of when looking for quality furniture. Derick helped in making our decision and believe it or not he didn't sell us the most expensive set. If you're looking for someone to help in picking out your next furniture need, you should definitely consider talking to Derick Cantrell. It will definitely be worth the trip. Thanks again for all your help.
(Translated by Google) To furnish a house you find a great variety of furniture beauties in quality and price. (Original) Para amueblar una casa encuentras una gran variedad de bellezas de muebles en calidad y precio.
We recently visited the Ashley HomeStore in Louisville off Blankenbaker and I have to say the experience was fabulous! We were greeted promptly at the door by Dino, who answered all of our questions and showed us many different options to fit our needs and wants. He was amazing! There was no rush to get to the next customer, we were his priority while we were there. I highly recommend this store and Dino to find all of your furniture needs!!!
Experience was good and quality service sales guy was really easy to work with.
I have been calling for weeks and they NEVER answer their phones! I need to get the extra protection on my couch and it was already delivered so I really hope they don't give me trouble of adding it after it was delivered, like I said I have tried calling tons of times and no answer. I live almost 40 mins away so its not easy for me to get to the store. Other than that issue, I had a great experience in the store and got a great deal on my couches.
Rory Williams was our sales representative. He was referred to us by a close friend. He was EXTREMELY patient with us. We came as soon as the store opened. We were there for almost 4 hours making up our minds between several pieces for 2 different rooms in our home. He answered every single question I had, ran numbers for multiple scenarios, and maintained the same calm and professional demeanor the entire time.
Had a great experience, very knowledgeable on product. And staff was very helpful.
We thought we had a good experience with our salesman Jimmy as we made it very clear that we did not want to order anything that wasn't in stock and that we would have to wait on. He assured us the pieces we ordered would be available in 4 to 6 weeks; this was in February. Now they are telling us it won't be delivered until September! I have left several messages with the store in the past 2 weeks with no return call. I have done business with Ashley Furniture for almost 20 years and unfortunately this is where it stops.
Great customer service and selections
Live their sales
We were greeted by a young when we walked and asked how may I help you and gave us her name and told us about what specials they had on financing and sent us in the direction of what we were looking for and said if we had any questions she will be glad to help !!! She did a great job in explaining in detail on warranty and and problems if would on the products told us what to do !!! Had a great time there and a happy customer !!😎
The worst store experience ever. Went in to purchase a dresser found one I liked in the outlet told the sales lady I’ll take it . Then was told I couldn’t take it had to pick it up tomorrow because the guys that load the truck were gone for the day. No problem I have my own guys who can load it into my truck . No their the only ones that can open the door , merchandise can’t go out the front, our guys are the only ones who can load even though their not responsible for tie downs or securement all these excuses I was so confused then the manager says it’s corporate rules to keep a handle on inventory can’t just have items walking out . Like isn’t that what receipts are for and your bill of sales still trying to work through this mess I ask can you deliver cause the pick up hours are during my work hours yes but we use a third party company you have to contact them to get a price and time . Ok call the guy no set price he needs address then he’ll get back to you with a quote I’m still waiting for a quote . Then asked manager Carol for corporate number she gave us the wrong number and was very rude . Finally I left the store without a dresser and the store without a sale makes no sense to me sad this is how the number 1 store does business no thanks I will gladly take my business and money elsewhere.
Jimmy was a great sales person. He was very organized and helpful. I came in knowing what I wanted and he made sure I left with just that. I will definitely be returning for a few more purchases in the future. I will be giving Jimmy a call when I am ready !!
We are in the process of remodeling our home and decided to visit Ashley Furniture to purchase furniture for our living room and our bedroom. I found and entertainment center that I absolutely loved and was thrilled ti discover it was also on clearance. We did not want to purchase the entire unit because we do not have room for it. Full price the unit is sold separately however the manager was not interested in allowing us to purchase just the part of the entertainment we wanted even though we w were planning in making a significant purchase. What happened to customer service. During these difficult you would think businesses would try to generate as much sales as possible but in this case customer service was not important. We left without purchasing anything and we will be taking our busilness elsewhere.
Had a great experience ordering with Associate Sales Manager Derek! He was very helpful in getting us the pieces we wanted - friendly and patient throughout the process!
I took advantage of the Memorial Day Sale and bought 3 items. Staff was very friendly.
Great selection and a good sale going on during memorial day weekend. Didn't have to wear a mask if you were vaccinated.
TJ was fantastic. He helped me get everything I want with the least amount of hassle. Strongly recommend Ashley Furniture & go see TJ.
I spent so much on money on the furniture and company sent me complimentary coupon but the customer service lady name Rebecca was very rude. They waste my time for an hour. I will not recommend this place to shop.
We bought a Neira Fog couch that was delivered 3 weeks ago. It is supposedly one of the top selling couches from Ashley. The couch arrived missing one back cushion. The delivery team told me that this was something that could be replaced after reaching out to my salesperson. He was not able to help and directed me to the customer support team, who have sent two incorrct items as replacement parts. I have no faith that I'll ever get a missing back cushion for my couch. Customer service has been EXTREMELY lackluster, and the delivery process was painful and confusing. Disappointing service for how much a couch costs here. Would love to get a reply and have a manager step up and fix the problem.
billy or Billie is absolutely annoying ! Will basically chase you around the store
Love shopping here. Friendly staff and great prices. All the furniture we have bought here has been excellent.
First time visiting and we ended up buying a couch in the outlet section. The store is beautiful and very clean. I would definitely go back for any furniture needs. Staff is friendly and helpful.
Billy made the whole process quick and simple. He was very patient with all of my indecisiveness and helped me to make sure I picked the best sectional for me. I’ll definitely be going back to see him for all of my furniture needs!
Update: We decided to go back for some table and chairs. At first the experience was great. We found a nice table and chairs along with a dining room server. Later we decided against the server as it wasn’t necessary. Instead of canceling only the server they canceled our entire order. We called back and after waiting a long time to speak with someone he apologized and said that the request put in was only to cancel the server and not everything. He said that someone at the local store canceled everything instead of just the server. He told us that someone would call us back in two days to fix the situation. It has been almost a week now and no call back. We will never go back to Ashley’s. Outlet section is horrible. We did find something that we liked in the new section however. We may or may not go back. Depends on how well our new furniture arrives.
I will post the details of my review once they figure out resolution but as of right now I am not a happy customer. Businesses like these want your money and not your prosperity.
Dino was an awesome sales person with tons on knowledge! We bought a living room set from him tonight. He asked about the extended warranty, and we ask about our old warranty on our bedroom suit. He looked it up and gave us dates and times to cash it in. Then we got talking about mattress, and he took us over to the mattress section and did a demonstration, wow we will be back to see him when we are ready to buy a new mattress. What a nice sales person, not pushy at all.
The customer service representative that took my initial call was great and the sales agent that returned my call was great as well. They both took their time to make sure I was satisfied.
We had a really great experience with Ashley Furniture! We worked with Terrance J to purchase a sofa and chair. He was really great to work with. Very friendly and not pushy. This has nothing to do with our salesperson, but Ashley has got to figure out how to get a better internet speed for their employees to do their jobs. Our salesperson had a heck of a time ringing up our order and I was getting frustrated for him. I'm super patient and understanding so it didn't bother me, but it might deter other customers who aren't patient.
Worst furniture buying experience ever. Order a chair in September 2020, expected delivery November 2020. I called December 2020 because I did not receive my furniture and this became a repetitive cycle for 4 months. They never contacted me and always said it was coming the next month, when I called. After six months of waiting I canceled my order, if I could give zero stars I would. Terrible communication and service.
Excellent choice of furniture great salesperson
We purchased a bed 8 months ago from there and it has broke twice. Both times within the first week. We then went in for a re-select because that bed had flaws and saw that it was broke in the store also. After waiting for 8 months our new bed arrived, they dropped it off and left without putting it together, we paid for it to be put together. I opened the footboard and it was broke in the middle. So now we have to wait longer. Update 5/8/2021 Footboard was finally delivered. I still have not heard anything back from Ashley from the response from -db. I put in the email request she asked for 5 minutes after she posted that. They still did not put the bed together like I paid for in the original order. I asked if they would at least take the box back and they refused. I don't mind putting the bed together myself but I should at least be able to get my money back for it.
Billy asisted us. He was great!, we will be back again Thank you!
Their outlet store in back of the place is where you will get some good deals. They're always willing to cut a couple hundo off an item to make a deal.
Trying to resolve an issue and store or sales person Catherine Johnson will not return call. Missing an item from order. Customer service forwards you to store. The store does not pick up the phone. Follow up on customers that have made multiple purchases over past 10 years will now go someplace else.
T.J was awesome. Great customer service and very knowledgeable. Will do business with him anytime I attend the location.
Great place Jimmy was a great help for us and very patient.
It was good really not what I expected, but it was nice and the lady that was helping me was really nice and know what she was doing. If I have my way I will be back to get the bedroom set. If I get it I will attach in a different message
Shirley and Rory are Awsome to work with!!!! I would highly recommend shopping here. We went to almost every furniture store in town and i wish we would have just started here!
My husband and I ordered a couch in November 2020. We were told it would be in the end of December. We received a call from the store, we told it was delayed until the beginning of January. We thought ,”no biggie”. That happened three different times. Through the whole process, the store’s manager Carolyn assured and made things right by giving us a discount and free delivery. She was so polite and always was willing to try to help us to move things faster. If you need anything through your process at Ashley store on Blankenbaker, ask for Carolyn. She’s awesome. Thanks Carolyn
Placed an online order and was quoted a delivery date. Ashley changed the date an additional 6 weeks via email. I went to the store because the email does not accept responses and in the store they told me they do not help with online orders. Gave me a number to a very rude person that not only would not cancel the order without also speaking to my wife (even though everything about this order is in my name) but hung up on me when I wanted to speak to her supervisor. Will never do business here again.
Shirley and Rory were great! They walked us through our mattress decision and helped us avoid a mattress disaster. Here’s to many a good nights sleep!!
Ordered a sectional for delivery later in December because we were having work done that needed finishing. Was assured we were getting new stuff but when we returned to the store to look at it again floor model was replaced with a different color. When it came time to get it we had someone from Facebook contact us about Ashley calling them for delivery. Called store and they had the wrong number. When it was finally delivered they gave us the foor model and lied about it being new. I will never buy anything from here again
I will never shop there again! My sales person overcharged me after he told me what the total price would be for bedroom furniture. I could not reach him on his cell nor would anyone answer my calls to the store’s office. Thus I had to make a trip to the store. Once I hit that straightened out, I thought all would be fine. Alas, -no! When the bedroom furniture was delivered, it was wrong style! So I had to send it back and wait another 3 months for my order. Never again!
Worked with Shirley Johnson and got exactly what I was looking for. Great service!
Excellent Service at the Store at Ashley Store in Jeffersontown KY. We had a sales associate Gamal Ibrahim (Jimmy) that was personable and very knowledgeable in what he was doing. Will be going back when we need any furniture in the future.
Ashley is not good furniture home to buy furniture because I bought furniture n paid for delivery fees,at the time of delivery they damaged my property and they didn't fix my problems instead they said it was old damage .to file a claim I called them more than 10 times n to inspect I called them more then 8times.then also no response from them. So please think before you buy.this is the worst place I have never seen.
Expensive and cheap looking. Go to Value City to compare!
The young man who helped me was excellent. Very professional and found what I needed quickly. But the guys loading the rocker chair into the back of my SUV Denali? Horrible. They didn't put a plastic cover over the chair and shoved it all the way back until the leather/pleather back was touching my nasty spaur tire. It got oil and dirt all over it! Won't be back.
Heather and Billy at the store in Jeffersontown, Ky were very helpful. Heather demonstrated the TempurPedic beds and accessories. She was knowledgeable and informative. I used that info and took a week to compare with other manufacturers. Ultimately decided to purchase from Ashley furniture based on her and Billy's assistance. Will recommend and seek for any purchase going forward.
Great customer service.
They're always nice when we go in there. We bought a couch. It would be nice if you had more fabric options or rather any fabric options.
Great experience. Jimmy was excellent. He knew the furniture well enough to answer all my questions. I will return for future furniture purchases.
Just left Ashley furniture where we bought a bedroom suit. Our sales rep, Mitchell Donahue, was so knowledgeable, patient, never once rushing us and answered all our questions and concerns. Already looking into new leather couches. Thanks Mitchell.
We went to Ashley to buy a couch on Sept 5. The whole purpose of going when we did was to make sure we had a larger couch for family that was coming on Thanksgiving week. When we were doing paper work the sales associate assured us we would have it the first week in November. I called at that point to see where it was and was informed it wouldn't be in until January 20. Called mid January and now it's mid March!!!
Extremely angry!! We purchased a tempurpedic ergo bed base at this store. The salesman went on and on about how good of a deal it was. I was skeptical and said what if I find it cheaper? He replies “you won’t find it cheaper” but if you do we have a price match guarantee. I said ok sounds good. 1 week later I found it cheaper. After multiple times trying to call the store with no answer my husband and I went to the store with proof of the price difference. So the customer service rep calls the manager over and the manager says yes to fixing the price. The customer service rep writes it up and confirms it all and hands us the paperwork and then tells us we will see the change in our next statement. A month later they call us and leave a message saying they were denying the price change?? I called multiple times again, no one answers at the store. I call corporate and they send an urgent message for the manager to call us. She finally calls after two days and tells us she needs more info on the price difference. So I tell her I have the ad because I saved it and she said email it to me and I will take care of it. I sent it in an email two weeks ago still no change on the charge and no response to my email which I have sent again twice. I have never been more irritated with a company that is so shady that they would do this to someone. I have been a good customer with Ashley furniture. When we moved to Louisville we furnished our entire house with Ashley furniture. Aggravated and still waiting for that price change.
Why am I still waiting on dining room chairs ordered May 10, promised May 20. It's June 18, they keep bumping my pickup date 2 weeks. I read these reviews after I ordered, my mistake. The managers will knowingly lie about pickup and delivery dates.
The staff and manager were extremely polite and professional. They actively listened to what I was searching for, and their recommendations for furnishing my new apartment were spot-on. I would definitely come here again!
Never coming back here again!!! They have the worst delivery it has been 5 months I haven’t had from them or got any of my beds , they keep on saying that my bed it’s almost done it’s February 2021 and I’m still here . I wish I read the reviews before coming
A little pricey compared to others near by.
After this last incident with Ashley, we will NEVER order or purchase from them again. When you spend your hard earned money and quite a bit of money, you want things right. Nice furniture, BAD customer service.
Heather was amazing! She went out of her way to make sure I got what I wanted!
**update 3 weeks later** Called Ashley and they stated that it will be another month before it was manufactured. We will be looking into getting our money back and ordering some where else We ordered a couch for delivery and was told it would take 8weeks. 7 weeks have went by and we have not received a delivery date. When we called Ashley Furniture they told us it would be another month before the couch would even be manufactured and they have no idea when it would be done. Don’t believe what they promise you, they just want to make you a sale and not inform you on when you Will get your items.
I will never go to any other furniture store. My experience was perfect.
Still trying to get my refund. The people at the Louisville store WILL NOT answer the phones. I don't know what's going on at that store but they have some serious issues there. Stay Away!!!!!!!!!!!!
Heather was the specialist who helped us and she was incredible. She answered all of our questions, found the best deals for our family and listened extremely well. It was hassle free and we didn't feel pressured at all!! The assistant manager even made it a point to pop in and make certain we were being taken care of. Very COVID Cautious, to boot :)
I never go there because sales people attack you at the door and follow you around the whole time, my fiance wanted to go so I did and it was no different.
🤩👍
Found a great couch at reasonable price
Supposed to receive our furniture this weekend, were given an update 48hrs after purchase that they couldn’t meet the date discussed at the time of purchase & now it would possibly be delivered mid-February. I was told I’d receive an update on a new date and have not heard anything for over a week. Unable to get the store/sales rep to answer their phone. Very disappointed in the lack of communication & get the feeling we were misled on the original delivery date as we told the sales rep we would not be buying anything with a long delivery wait time.
Update: We still have not received our couch after being “escalated” to a dedicated specialist. We were told multiple times and they confirmed delivery would occur on 1/8. I took the day off, we sold our couch on Thursday (1/7) and the delivery window came and went with NO communication from Ashley Home furniture. They have not attempted to reschedule the delivery, contact us, or explain the issue. I’m now down a a vacation day and we have no couch in our living room at all. I cannot emphasis enough, do NOT shop here. Do not give Ashley Home Furniture any of your business. You will regret the decision immensely. We purchased a sectional from Ashley Homestore on 8/24 and was told it would be delivered by mid-September. We still have not received it nor have we had any communication from the store explaining the delay or when we can expect delivery. The customer service is virtually non-existent as every call about the status has been over an hour and provided us a new arrival date that is then missed multiple times and with zero follow up from the store. Our salesman at the time of purchase, Rory, assured us that stock was plentiful of the model selected and the delays even during a pandemic would be minimal. This was an outright lie. I strongly suggest to STEER CLEAR of this store and to avoid at all cost. Do NOT purchase from them if you expect anything that resembles customer service or if you expect to be a satisfied customer.
Mitchell offered outstanding customer service, answering all questions about the furniture we were looking to purchase and getting the quote together very quickly. Plus he was very personable and humorous. Highly recommend asking to work with him if you are planning a visit to Ashley HomeStore & Outlet!
Had a wonderful experience at Ashley Furniture. Plenty of choices for what we were looking for the house. Catherine was a big help and very patient with us in making our choices.
Moises in the Louisville location helped us today and he was so kind. Will shop there again for my furniture needs! Nick and Shana were very helpful today as we desperately tried to make an Ashley mistake corrected. Our bed was delivered and the rails on the delivery truck were the wrong ones. So after going several weeks without a bed - we now had 2/3 of a bed!!! The lady at the desk was not very helpful. She simply gave us the address and hours of the distribution center (it’s Saturday evening and we would have to wait until Tuesday) and told us this mistake was impossible to correct today. We didn’t like that answer. So we found Nick in the back. He went above and beyond to helps us find what we needed to be able to sleep on a bed tonight! Shana also was very kind to us and was happy to have some pleased customers. Lady at desk - our problem was not impossible to fix this evening. Wish I could give you the bonus cash Nick is going to be receiving for going above and beyond.
Purchasing furniture for our new home from Ashley's has been, by far, one of the most frustrating experiences I have dealt with! The customer service has been horrible. I can never get a direct answer. I have to deal with multiple people to get one issue resolved. Completely unacceptable customer service. I will never return to Ashley's for furniture again. The only helpful person we have ran into there was Ms. Carolyn at the Blankenbaker store. She went above to help get answers for us. She was much appreciated for the efforts she gave. Disappointed in a huge store like this. I expected much better from this retailer.
Excellent store and staff was very helpful.
We were very happy with the service we received at Ashley Furniture. Everyone was professional and knowledgeable about the products we chose. Thank you for making our selection and buying process an enjoyable experience!
We had Dino help us at the Hurstbourne pkwy location in Louisville. He was AWESOME. Super patient with us as we had him move different ottomans to the location of the couch in the store so we could figure out what looked good. Will definitely go again. If you are in the area looking at furniture go here and ask for Dino. He seriously was awesome.
Good luck getting anything done here. No one will answer the phone and the online message help doesn’t answer either. It’s amazing they are still in business.
Rory was such great help and very informative. Rory was very helpful and not pushy to make a sale. My experience with Ashley furniture and Rory will definitely bring me back again..
Exceptional and high quality furniture at an incredible prices
I wanted to give a big Thanks to a sales associate in our local store in Louisville Mitchell Donahue,he approached me and my husband in store and offer his assistance, with no time we found beautiful sectional for our home. He was so helpful and spend so much time explaining everything to us from beginning, I wish everyone is like him. Thank you Thank You Mitchell and we will see you soon again for our next purchase!
Gemal was awesome.
Great furniture at decent prices.
Matched their competitor and was able to get it to me faster. Will shop there again.
Great selection of bedroom furniture. Not so much for dining furniture
The original experience and rep were great. Our rep showed us a lot of different options and let us try many different couches before choosing, no pressure. He made the experience very pleasant which is why I gave any starts at all. Now, he said our delivery date was Dec 26th which was fine initially. We checked in on 12/16 to just see the status and if that was still on track. The rep on the phone, Natalie, told us the couch was actually ready and they could deliver the next day. We set up a time frame of 10am-1pm and were really happy at this point. We took off a few hours off work that morning to rearrange furniture and be home for the delivery people. No one ever came. At 1pm we called the customer service line. The lady who answered was absolutely no help and proceeded to hang up on us as we asked questions. We called again. Mind you we were on hold for 30-45 minutes each time. The next lady just told us we were "SOL" and she didn't know what happened. We asked for solutions to fix this and she hung up on us too. So now Ashley has our couch and our money but we have no product, no answers, and a lot of wasted time under our belt. What was the point of telling us our couch would be delivered earlier if it was completely 100% false?????? We called the local store and they basically said they'd have a manager call. No call so far. Very disappointed as this is a reputable company that should have this sort of thing under control. We could've gone to a local company but we thought we'd have better odds with a big box retailer. We regret working with Ashley and giving them our money. They clearly don't care about the satisfaction of the customer, they only care about signing checks. I guess the end result is not important to them. Beyond frustrated and who knows if we will ever get our couch worth $2000.
Awesome staffing all were very helping and willing to help would definitely recommend this location
My wife had gone to Ashley earlier in the day and worked with Dino looking at a number of different selections for living room furniture. I love my wife but she can be very, very picky. Dino was the epitome of patience with her. I returned later in the evening with my wife to help make the final decision on two sets of couches. We went back and forth on trying to decide which ones we wanted and in what configuration. Dino even repeatedly rearranged different configurations so we could get a true visual of what each selection would look like. Again, the epitome of patience. Even when we were approaching the closing time for the store...patience. Thanks to Ashley Furniture and specifically Dino for all the help. We finally purchased two different couches and have arranged for delivery. We will return in the future for other purchases due to the help we received.
We have had a terrible experience with Ashley Furniture. We purchased a couch in August and were told it would be ready for pick up in 6 weeks and that we would receive a call within the week of purchase to confirm an exact date. We never received a call. We attempted to call several times, but could not get anyone to answer. We finally get through to someone and we were told the couch has been in “for a while” and we could come pick up at a specific address until 5PM. We went that day to pick up, only to find out the customer service rep gave us the wrong address. We went to the store, and come to find out, the couch isn’t even in and it was back ordered until December. December comes and we still didn’t receive a call. My husband and I have spent countless hours on the phone this week trying (and failing) to get ahold of someone at the store, as well as hours on hold and talking with multiple customer service reps who are unable to provide any consistency in response or help. All reps say they have no credentials to change anything nor anyone they can transfer us to that can help. The only can submit a ticket and hope Someone can get back with us. One rep told us that our couch was actually out for delivery to our home that day. We had no clue ans weren’t home to accept the delivery. The rep told us we needed to ask a neighbor to accept the delivery on our behalf...what?!?! At this point, we feel as if we would be better off disputing the charge on our credit card because we cannot get an answer on the status of couch and look elsewhere. We paid in full for the couch and are frustrated at the way this instance has been handled. We chose Ashley over a local furniture store due to the prices being significantly lower. Never again! We have learned our lesson and will NEVER be shopping at Ashley or recommending the store or products to others.
The only reason I gave one star is because 0 stars is not an option. I placed a furniture order last week that was scheduled to be delivered today. Nothing was delivered and I'm informed it won't be delivered until January due to an error on their part. I drive to the store and speak to a manager named Rory. This man never apologized, yet had the audacity to get an attitude with me. He was rude, unprofessional and lacked communication skills, to say the very least. A lady I spoke with at the delivery center said AND I QUOTE "the sales people will tell you any date just to get the sale." This place is the epitamy of unprofessionalism and I will NEVER shop at an Ashley's again. Do yourself a favor and don't either. I'm a realist Rory and just keeping it real...just like you said to me.
Mike, our salesperson was amazing. He was very patient, kind and not pushy. He gave us time to discuss our purchase over. He went over all the options we had when it came to financing our purchase. Mike was great and we would highly recommend asking for him! Ashley Furniture in J-town blew us out of the water when it came to customer service and we will be back.
My husband and I bought a dining room set from here Labor Day weekend and we were given an estimated delivery date of 10/13. Fast forward to almost two months after purchasing and being given three different delivery dates by different people. I called the store and told the woman that we wanted to cancel the order since they kept giving us different information and she told me to contact the store. (???). The number I dialed is the one on our paperwork and the one given on their website. I then called the salesman, Mitchell Donahue, who sold us the set since he gave us his business card and told us to call him with any questions or issues. I left him a voicemail about our concerns and he NEVER called us back. My husband then called the 800 number and he was given a delivery date for November. Everything was finally delivered the first week of November. The table top had been walked on by someone because it had shoe prints all over it. We won’t be going to Ashley again, horrible customer service and the salesmen never return phone calls.
Gamal was very helpful and allowed us as much time as we needed.
I only gave 1 star because I could not give zero. After walking through the store and not seeing what we were looking for, we wandered into clearance center. We saw a $1200 couch that was exactly what we wanted. A salesperson walked through and we told him we were interested in purchasing. We asked about delivery options and he said it was outsourced. We asked if he knew how much and he replied he had no idea. He shoved a sale brochure in our hands and said to let him know if we needed anything. We stood there for 10 more minutes and left. I have called the store 3 times trying to inquire about delivery. After extensive hold time of no one answering the phone, I have given up. WHY HAVE A CLEARANCE CENTER, asking for a friend!!!!
Very friendly and the salesperson took time to explain some options to us. Did not buy anything, but more a factor of the delivery time as opposed to the product or service.
It’s been the worse experience ever! We got furniture in May, was supposed to come in July. We got the text and confirmed the day, sat around all day and no one showed. Waited another month only for them to just bring the bedroom suit and a couch, It is now November still don’t have our living room furniture it was accidentally cancelled by someone in the store or corporate no one knows. Now they say we have to sign another lease get approved again to add the rest of our furniture back and if we add it back won’t be available until February 2021. No one in the store ever knows what’s going on or how to help. And always make promises they can’t deliver. The furniture is not worth the headache will never ever go back again. Wish I could give 0 stars.
Awsome customer service
Jimmy did a great job with helping find what I was looking for and advising me through the process. Looking forward to seeing the couch in my living room.
Unfortunately the customer service of your store is terrible. More than 1 week ago my wife filed a claim because we have been waiting a long time for the delivery of the furniture that we like and they are still not able to solve it. We wrote a bad opinion on google and their customer service only asked for your name and order number to give you a solution, which is not true either because my wife has already written with complaints more than 4 emails to which they do not respond and If you call by phone, it is just for pleasure only an answering machine comes out. When you read carefully the opinions of the customers, all complain for the same reason. Unfortunately, I did not read these opinions before making the comoros in this store. I would never recommend it and I will never buy from it again.
Didn't like it
Scott helped me with my visit at Ashley’s! He was kind and patient and answered any questions I had. Made it very easy to work with. Couldn’t have asked for a better experience. This was my second time purchasing here and I will continue to shop at Ashley’s!
We walked around for about 20 minutes looking and not a single associate asked us if we needed any help or anything. Doubt I'll ever go back. I believe the last time we went in to buy some furniture the same thing happened. We ended up going to Furniture Row to purchace what we needed.
Had a great experience shopping with Jimmy
We had a horrible experience and had to cancel our order because we could not get any help at all with the status of the furniture delivery. Very unprofessional customer service with numerous attempts to call with no success, sent email to sales associate with no response, sent email to furniture store with no response and even went to the store to speak with manager (who was not there at the time) and left our phone number and did not get a call back. Would not recommend purchasing anything from this furniture store.
Roy was very helpful and gave us a great deal with our purchase.
TERRIBLE CUSTOMER SERVICE!!! I called the store just now to track down an order that was supposed to be delivered 2 days ago. No one has contacted me regarding the delivery delay. And in addition, I have been hung up on, and then on hold for over 45 minutes waiting to even speak with anyone regarding the problem. I have always bought all of my furniture with Ashley and been happy with both service and product. After this experience however, I will be returning my over $2000 purchase and taking my money to another furniture store.
Mitchell was a pleasure to work with. He answered all of our questions, he was honest, and very friendly.
Jimmy in customer service was great and very knowledgeable as was his Manager. They made our purchase an enjoyable experience and I would recommend Ashley Furniture to anyone!
With covid, things have definitely changed, but that is never an excuse for poor customer service, shady business practices, or blackmailing customers into financing purchases. We spent around 6k on furniture for our new home, we were given and estimated date of September, accounting for expected delays. However, we were immediately charged. When we questioned this, we were told had we financed, we would only pay upon receipt bit because we paid outright, we had to pay them though we had no product. When we later tried to cancel on September as we had no updates, the phone lines went unanswered. We emailed our sales person and were told to email corporate. We emailed corporate only to receive an auto reply stating that the email was no longer used and to use a chat feature on the site. We went on the site and found that that chat feature was disabled. There is no excuse for poor customer service line this and this, this 3 start rating only reflects how nice the employees at the store itself are, the business, however, is trash.
Purchased a multiple thousand dollar sectional in cash that was promised to be delivered the first month of October. The rude employee who responded to my email when it didn't arrive notified me the delivery date is now late November... I have very little faith that it will even arrive then. Why lie about the delivery dates and still take full payment up front??
Check assembly! I came in to the store to look for dining room chairs. I saw a set on the sales floor before looking in the outlet section in the back. There I saw a set of comfortable, affordable, (and most importantly - easy to wipe clean) polyester chairs. One of the young men in the back saw me inspecting the chairs and offered any assistance needed. He used his tape measure to help me determine the product dimensions. I directed questions to two different sales representatives on my way out of the store, and I was given detailed and polite information about the fact that all sales from the back section are final, etc. I later returned with my husband, and we decided to purchase 6 matching discounted chairs. We inspected the cushions for stains, punctures, etc. We did NOT think to inspect the bottom of the seats to ensure that the furniture had been assembled correctly. That was an issue after we got the chairs home. In fairness, the frame pieces were not labeled by the manufacturer, and the assembly instructions were not clear. My husband quickly figured out the difference between the shorter bar and the longer bar, and the fact that the framework should be installed with the legs angled below the back of the chair verses the front. Unfortunately, we could not disassemble and reassemble 2 of the chairs as the hardware had been forced in (stripping the hole inside of the chair). One chair was also missing one of the adjustable feet. So, I advise you to inspect the hardware and assembly before purchasing from the back. However, it was made VERY clear to us that we were purchasing AS IS...all sales final on marked down items. We are still happy with the furniture, and will simply need to keep the mismatched chair legs on the ends of the table so that they are less visible. The young men who loaded them into the van were kind enough to come around to the back seat to ensure that the seat didn’t bump my son’s head as they were being pushed back. So, we will know for next time. We are overall pleased. Here’s to hoping the chairs last for many years to come!
My first experience at the Ashley was not good. The salesperson who also was a sleep specialist just wanted to sell me an expensive mattress which I ended up buying bc he was really nice initially. I went back with some questions and he treated me like he didn’t know me or seen me. And I promised myself I’ll never shop there. Recently, my husband and I decided to just check the furniture out since we were moving overseas. And we came across Moises, one of the sales associates. He was very helpful and knowledgeable. If he didn’t know the answer to my question he went and looked for the answer. He wasn’t pushy and was very personable. After a couple of days he texted me to check if I received the rest of my furniture. Ashley needs more people like Moises. Good job and thank you!!
Always happy with anything I get!
Horrible!! I've tried for 2 days holding on for as long as 10 to 15 minutes minutes with NO answer to see where my delivery was!! Never again Ashley Homestore....NEVER!!... update.......after waiting and waiting, no one ever showed up with my delivery! Now my delivery date is 10/15 and was told one piece of my furniture is not going to arrive until 10/31, yet when I purchased the whole bedroom set, I was assured every piece was in stock for delivery!!!
I was so excited to come here to buy furniture for my first apartment, found the most amazing dining room table. Promised and told multiple times it would be delivered no later than 8 weeks. Well at 8 weeks I have not heard ANYTHING from the store, company, anyone regarding my order. Only to find out after sitting on hold for 25+ minutes that now the table I have been waiting for won’t be ready until November. And that I should have been getting updates, which I had not. That I could get some of it delivered but not all of it (? Ridiculous) I would not reccomend this store in the slightest. Was told I should have been checking in on my order that it isn’t their responsibility to do so (? Again ridiculous). I have never been so frustrated, now I have to wait because what else am I supposed to do? Order something else and wait even longer.
I was in search for a charcoal gray leather sectional I was greeted by a nice guy named Jimmy. He brought me to exactly what I was looking for. The customers service was great. They were patient and catered to my interests and needless to say, I purchased the couch! I left feeling happy and satisfied!
Nice furniture but don't expect to get your order delivered when they say it will be! I was told my order would be delivered on October 7th and I'd get a notification of time of arrival. I haven't received a notification so I called and after being on hold for 45 mins finally talked to somebody and was told my delivery date has now changed until is October 10th!
Nice selection
Terrible. Terrrrrrible customer service. As much as everyone told me not to deal with Ashley furniture, I did it. They currently have my address wrong and my delivery date has been set back. It’s a complete mess because I cannot get anyone at the store/distribution center/customer service to tell me the same thing. 🤷♀️ I can’t find anyone that will change my delivery address or give me an accurate delivery date. I am receiving texts that say it will deliver tomorrow and phone calls saying October 6th on some pieces and Oct. 10th on others. On the phone they tell me to contact the store and at the store, they tell me to call customer service. This is a complete mess. I’m to the point that, even though it’s extremely frustrating, I don’t care that my delivery date has been pushed back. I just want to know that my delivery address is correct.
Only get one star because I have to give something. Wish I could give negative stars. Bought furniture 6/28. Now its 10/1. Delivery been pushed back 4 times and was told my couch was discontinued after the third push back. Absolute horrible customer service and communication. Never can get an answer at the store when called. Tired of being lied to and will absolutely never spend another dime with ashley furniture stores.
THE WORST CUSTOMER SERVICE EVER. Do not buy from them AT ALL. Especially this particular location. Their sales associates r trash. They misinform you. They have a total lack of knowledge and the manager can’t do anything but tell you, “we can’t do anything.” Pointless position if you can’t assist a customer on a simple sale item and it’s whereabouts. Do not buy from ASHLEY, go to Louisville Overstock. AVOID THEM. If I could return what I purchased I would and give my money somewhere else. I am a LONG LONG LONG time customer but this is the VERY last time I ever walk into Ashley’s.
Terrible experience. Wrong delivery date and 5 days later an $1800 couch is broken. Won’t shop here again
Lack of truthfull information. 3 months waiting for my item, nobody has called me to give any information about it after 4 date delays. I even wrote to Corporate to find out but no answer after 1 week.
Terrible customer service. Waited 30 min for someone to take my return who never did show up. They kept saying the person that does wasnt there. How is there only 1 person who can accept a return? Every other employee sat around and never offerred to help..they didnt say a word to me as I keft the store with my return! I have bought a lot of furniture from Ashley's, but I will never shop at this store again.
The staff is very friendly and accommodating! If you’re heading to Ashley, Rory is great to work with and will help you find what you’re looking for without pushing anything!
I was greeted by Mr. Rory Williams and he was so helpful and very professional. As soon as I told him what I was looking for it took every bit of 15 to 20 minutes to find actually what I asked for. Now I am home with my new furniture and time to decorate. Mr. Williams thank you so much for being so helpful it easy and painless. Sincerely Janice Stearns
I generally don’t like giving bad reviews, at least I Like to give a chance for any issues to be corrected before saying anything. This review, however, is inevitable! I bought the furniture in April, and it’s end of September now. I just got a text message today, after I had to call more than 20 times, but now they are going to deliver it to an old address, even though that’s is not the address I have given them. So just today I have had to call 7 times while being on hold for at least 20 minutes each time, and I even contacted them on social media. Still no one has returned my calls and nothing has been done to correct the issue, or make right what they did wrong.The social media person assured me they will correct the issue, 10 minutes later I got the wrong information again. I couldn’t be more disappointed, and can say with certainty that I will never shop at Ashley’s again. I am very surprised that they are still in business if they provide such poor service.
I would rate them a 0 if I could. We ordered 2 couches and paid cash, was told it would be about 4-5 weeks. Here we are 12 weeks later and were just told it would be another 5 weeks!! 17 weeks to get couches??? Seriously?? And don’t get me started on trying to call in and get answers. I have called and waited on hold numerous times for long periods at a time, and have been disconnected more times than I can count. Stay as far away from Ashley as you can! I know we will
Absolutely horrible shopping experience. I understand there are shipping delays, especially with everything going on, but they provided zero communication on those delays. After 3 months of not getting any of the thousands of dollars of furniture spent, I had to argue to not have a cancellation fee and then it took another 3 weeks (and 2 more trips into the store) to get my money back. As of right now I still have yet to be refunded. Calling their customer support line is useless as you’ll wait on hold for over 30 minutes just to be told you have to go into the store. I’m not exaggerating when I spoke with 3 other customers today alone who said they won’t be shopping there again. I never leave negative reviews because I don’t believe in hurting people’s businesses but this has been the worst shopping experience of my life and if I can save anyone else the time, money and stress of dealing with them, I feel like that’s my good deed for the day. Horrific customer service.
They are not honest about how long delivery delays will be. They will give you a date one month out and continue pushing it back without ever contacting you. I understand there are manufacturing delays but not being honest about how long those delays are is lying to customers and bad business.
The store will never answer the phone. The salesperson who gave us his email never responds. Bought a couch and they have no interest in helping you actually get it delivered.
Staff are nice, but prices way more expensive than other local options for same brand of furniture. Louisville Overstock Warehouse has same Ashley brand furniture for much less. Wasn't aware both LOW and Ashley furniture purchase from same Ashley mfg. Update: Paid cash at LOW for same items I would have had to pay Ashley Furniture. Various payment options doesn't lower the cost of furniture being purchased, just changes the length of payment and possible interest. Not sure how Ashley competes on exact same brand purchased elsewhere. Having said that, Ashley furniture definitely have more offerings of product than LOW and their showroom helps give great ideas, where as the LOW is just a huge room of furniture that doesn't help inspire the design asthetic.
Went to this location to shop. Had a really bad experience with a lady wearing a t shirt. I wouldn't recommend this store to anyone. Treat your guests with kindness and maybe we will spend our money. I advise any and all shoppers to avoid this location.
Worst retail experience I've ever had. On 5/19/20 we ordered 9 pieces of furniture with a delivery estimate of 6/24/20. By 6/24/20 no one had contacted us about delivery. We called and were told that none of our furniture was ready and wouldn't be ready until mid-late July. By 7/18/20 we still hadn’t heard from Ashley about delivery so we called again and were told that only 4 pieces were ready. They offered partial delivery for those items and we said yes. They scheduled delivery for 7/31/20. On 7/29/20 no one had contacted us to schedule a time so we again called. We were told there was no delivery scheduled and only 3 pieces were ready. They offered partial delivery on those on 7/31/20 again. On 7/31/20 no one showed up to deliver anything. We called a 4th time and were told then that none of our pieces were ready. On 8/1/20 we went to the store and asked to cancel our order and receive a refund. We were told that we'd get a refund in 10-14 business days. On 8/13/20 we got a message to schedule delivery so we knew our cancellation had not worked. On 8/15/20 we went back to the store and were told that they couldn’t give us a refund (even though they told us on 8/13/20 they’d processed it) and they’d have to file forms and wait on the company to refund us in 10-14 business days. It’s been 14 business days and we have received no refund. So it’s been over 3 months and we got none of our furniture and still not received over $3400 we are owed back.
I've been trying to get a couch delivered since June. It is Sept and still no couch!!! This is the worst place ever!!!!!!!!!!!!!!! Shop somewhere else!!!!
Waste of time.
We had a great experience purchasing a sectional from Ashley. Specifically, Mitchell D. helped make the buying process a smooth one! I would highly recommend requesting him for any of your furniture needs as we plan to contact him for all our future orders!
Absolutely terrible customer service. I understand that COVID delays things, but I have been getting the same automated response (if not just hung up on) every time I call to get an update on my order. I have been waiting for months and each time I ask the date get pushed out. I tried getting a refund and they pushed me around in circles between corporate and in store conversations. Terrible experience, do not buy from them.
Great in and out experience. I worked with Carl, and it was very refreshing to work with someone who gave you the space to look, decide and be close enough to get right to you to close out the deal. Purchased a beautiful living room suit and enjoyed my shopping experience. Every store needs a Carl :)
Prices were fair, service was great. It was fast and easy to get our new couch and love seat. I would recommend stopping by. Update: Dropping the rating of this company from a five to a one. Turns out the service and communication is atrocious. No one answers the phone in the store when you call. The call center has a wait time of 20-30 minutes to talk to someone. I was told my furniture would be ready for pickup on 8/29. I would not have even known that had I not called them to find out. No one called or text me to let me know. The day of I get a text stating it would not be ready until 9/2. I drive to the store, because no one answers the phone only to be told they show it is ready. I now sit here waiting to learn if the store is right or if the text is right and whether or not I can get my furniture...Get it together, Ashely...if you give dates when something will be ready, honor those. I would have waited even longer to get the stuff, but once you commit a date, then I expect it. Also, sync up your systems... one says one date and one days another...very unhappy.
If I could leave zero stars, I would. If you are in the market for new furniture, I strongly encourage you to shop elsewhere. I ordered furniture during Memorial Day weekend and have yet to receive my order. So much for manufacturing, distributing, and delivering all their own furniture. I’ve received 7 different delivery dates thus far. Most recently, I had a delivery date scheduled for today, 8/26, waited all day for the delivery only to be told that my order wasn’t delivered because it wouldn’t be ready until September 12th. I’m sure that date will get pushed as well. The customer service is non-existent. It takes 25 minutes to get connected to a live person and when you finally do speak to someone, they give you different information you received from the last person you spoke with. To say I’m frustrated is an understatement. I am contemplating canceling my order even if I lose 10% of the sales price. It’s a nominal loss to rid of ever doing business with Ashley again.
I bought a furniture set and still don't have it 7 weeks later. I've been patient but lied to relentlessly. Even the store manager is a joke. I need a regional director to call me or email me. I need my delivery fee refunded. Everyone there will ignore you and lie. I still haven't received a date for delivery of my furniture. I need my furniture no later than 8-21-2020. I'm very upset and the business is holding my money. Where is my interest on my $$
Awesome people, Dino especially
I had a great shopping experience at Ashley HomeStore. They have a great variety of quality furniture as well as good sales. Mitchell went above and beyond! He was knowledgeable, professional, and a great listener which are all important to me. I hope my delivery & setup goes as smoothly as my shopping and purchasing process did. I opted to purchase the warranty which seems to be well worth the money.
Purchased a couple items. Delivery was delayed 6 months. I am trying to get a refund. Good luck seems to be their attitude. Completely disorganized, their own customer service department can’t even give you information. Their refund department doesn’t “accept” calls. I have made several calls and have even went back to the store. Planning to file formal complaints. Additionally, I find it disgusting that this company, during a global pandemic and people are just trying to get by, refuse to return people their money. Unbelievable. Update - Ashley did reach out. Very cordial, and they were able to resolve this very quickly. Thank you Ashley for reaching out and helping me to resolve.
Madeline was an absolute dream. She worked with my family and I to put together EXACTLY what I wanted and was incredibly sweet. A highlight of a truly otherwise nightmarish 2020 for me. I had never been in an Ashley's before and she left a great impression on my family and I!
If you find something you like, you will have to wait 4-6 weeks to get it. Don't understand that.
Still waiting for my correct color ottoman. Two attempts to deliver to my house and they keep bringing the wrong color. I still haven’t heard back from them about when I will get my furniture. Beyond frustrated and dissatisfied.
Wife and I had a wonderful experience the other day shopping for furniture. Met an extraordinary gentleman by the name of Moises, who not only understood that we needed space to think about what we were looking for but was extremely knowledgeable, friendly, and treated us with the utmost respect. Genuine I believe is the term. Refreshing due to the fact that is a very hard quality to find these days. Hopefully the shipping and receiving of the product will be just as smooth and I'll be 100% satisfied.
Great service, Scott was able to cut us a good deal!!
Went in knowing what I wanted; was greeted by Maddie. She was very friendly and knowledgeable. Made my purchase quickly and without problem. Great experience.
By far the best experience ever! Maddy was amazing to work with and she didn’t hound us to buy anything!! Thank you!
Martin Richardson who worked with my husband & I was very professional.
Customer service was excellent. We found exactly what we wanted and it was on sale. Our salesperson (Jeff) was awesome.
Derek was great! Was very patient and accommodating
I recently went to Ashley to look for a new couch. I was greeted by a sales associate, but wasn't harrassed. I was able to browse at my leisure and when I found what I wanted I simply let her know. I made my purchase and was on my way.
The furniture is quality, as well as the sales team. I enjoy shopping @ the clearance outlet connected to the store. New items weekly. Great place to buy furniture.
Roy is always super helpful and friendly! Buy something every time I come in the store! Definitely my go to location
Excellent sales staff. Great products. Always use them for all furniture needs. Wouldn’t go anywhere else.
Derek is absolutely great! He is Patient and explained everything well to make sure my wife and I were happy when we left.
Derek was very helpful with my purchase!
Found what we were looking for... after searching everywhere. Deliveries are delayed for sure... but let's remember Covid and the effects it has on making this furniture. I am understanding of this and will patiently wait. And also.. as for Carl, he did a great job.
Dino assisted us and let us roam, he was not at all pushy and we appreciate that! He was helpful, around when we needed to get questions answered, and he showed us beautiful options to meet our needs to get my daughter set up to do school remotely! Bravo to Dino, he was excellent!!!
Sales people were very helpful, Without being overly pushy. Lots of financing options and ordering was a breeze.
We had a few couches picked out and the people at Ashley helped us select the perfect one!
Our salesperson Moises was very friendly and helpful without being pushy! Made our shopping experience very enjoyable!
The sofa we had delivered in November of 2019 already broke. I contacted Carolyn at this store in late July. Two weeks later a shady repair person from their repair company, "SAW Enterprises" came out and did an incredibly low quality repair job by just screwing a 1x4 to the back of the broken frame and calling it a day. The frame again collapsed as soon as someone sat on it again. I emailed Carolyn and the DSG Feedback email that same day (August 6th) and they have been no help since. They keep assuring me they are pining some "escalation team" but I am not hearing anything back. Don't do business with this company. Their product quality is awful and their customer service is the worst I have ever experienced.
So here's how it went down. On June 7th I purchased a beautiful sofa and chair and 1/2 with a ottoman and they told me it should be delivered by July 10th (one of the only ones they had a actual delivery date on due to COVID) Then on July 6th we received a text saying the new date of delivery would be August 14th..ugh. So since I have already have promised someone our old furniture this Wednesday, I tried for 2 hrs to call and confirm that this was really happening on the 14th. I eventually had to go online and talk to automated Jasmine for her to tell me the date was actually September 8th or possibly the next week! So I went to the store to see if they could just give me the display model with maybe it being cleaned or a discount, "ma'am we don't do that and we charge a 10% cancelation fee, so it's up to you" . So furiously I went to another store found exactly what I wanted for $350 less and went back to Ashley Home store and canceled the order. Unfortunately they tried to say that the contract states if I cancel they charge me 10%. What if they actually broke contract by promising 2 delivery dates and still pushed it out another month? Sent from AT&T Yahoo Mail on Android Sent from AT&T Yahoo Mail on Android
Scott Rudy was very helpful and professional. He was great to work with. Can’t wait to get my new sofa.
I had a great experience at Ashley Furniture
We knew what we were wanting when we walked through the door, but the agents who greeted us at the door were amazing! They weren't hovering but at the same time also kept us aware they were there to assist when needed. I would highly recommend Ashley to anyone looking for new furniture!
Order a full living room set mid May with delivery set for end of June/ first week of July. 2 days before delivery after I had already taken off work to be home to get the furniture got an impersonal non explanatory text message saying Furniture would not be delivered. But postponed till end of July. A couple days before that delivery was due got another impersonal, non explanatory text messaging saying it was being pushed back till mid August. Attempted to call the store (called several times throughout the day for over a week) no one is answering phones at the store. Call the customer service number after being on hold for over 30min finally get someone just to be told they have half my order and can’t deliver what they have till they get it all and they will get the rest in in 5 days and I can call and set up delivery this weekend since they can’t set up more that 7 days out. Get home got another text now saying it won’t be here till end of August. At this point I don’t know if I’m going to have living room furniture before the end of the year. Also said they can’t offer any financial compensation besides the little delivery fee for all this inconvenience. This is totally unacceptable and extremely poor customer service. I expect when something is changed to receive a phone call with an explanation of what is going on. Where is the legal obligation to fulfill the agreement we made when I purchased and where are the penalties for negating your obligation to fulfill your promise? I will never do business with Ashley Furniture Homestore again. I would expect this if my furniture was coming from China but you are an American made company. There is no excuse.
We placed an order on June 17th and was told it may be able 4-6 weeks for delivery, every week we got a text from Ashley's pushing our delivery date out further. I received one recently stating that estimated delivery was mid October and when I called to inquire about that I was told it would be late October at the earliest. I asked for a refund so I could go elsewhere, because honestly... who is ok with paying almost $5,000 up front for furniture and waiting 4 months or longer to receive it, I was told I must go to the store to get a refund. I went to Ashleys in Louisville (J-Town) and of course, they tried to talk me out of it, then said they had to charge me a 10% restock fee, FOR FURNITURE THAT ISN'T EVEN BUILT YET! I argued this and "Ebony" ok'd the full refund. I call today to see if my refund has been started and how long it would take and was told that it doesn't even show my order being cancelled and that I again, have to contact the store I purchased from! I have tried to call the store numerous times yesterday and today with long waits and no answer. I want my $4,505.36 back ASAP and will be posting everywhere until it is completed. Ridiculous customer service!!
Very good experience as always, the lady I work with was very helpful.
Found same piece as purchased In outlet online new for $50 less. Missing hardware and back of tv stand. This was no deal. This was consumer robbery. Don’t trust this store.
Our sales associate was kind, helpful and patient. Thanks Dino!
Very nice and helpful sales associate. Love the sectional we ordered. We have bought many things here in the past and have loved everything.
Martin Richardson provided excellent help in finding the pieces of furniture I described to him, the availability of said pieces, as well as tips and advice on quality and what to expect upon delivery. It’s hard to guarantee any kind of specific availability due to COVID and shipments, and he explained that to me so that I could understand the struggle most all furniture stores have during a pandemic.
Ever find yourself at a crossroads and wondering which way to go, which route to choose? From my first visit to Ashley HomeStore to my subsequent visits that led to my purchase, Mitchell provided VIP service. He was able to narrow down my selections based on my personal aesthetic. Knowledgeable and patient I can truly say I feel confident about my selections and know I have the best quality to meet my needs. A business I highly recommend and would return to.
Absolutely terrible experience. I'll try to keep this short. Ordered $2,600 sectional 7/5/20, delivery date of 7/16...got rescheduled to 7/22, then 7/23, then 7/28, so I took a vacation day to make absolutely sure I was here when it arrived. At noon, called the bogus number that just sends you to a call center. They said no, not scheduled for delivery today, would be at least 8/5. *sigh* so I drive 30 mins to the physical store, spoke with Carolyn and Rory, only to find out that our salesperson Megan Shook ordered the wrong color, which has been discontinued. Rory cancelled original order, placed order for the correct color (which is not discontinued), but had to place it as a new order...which puts us at the back of the queue, with an estimated delivery of 4-6 weeks. My wife and I have tried numerous, numerous times to contact the store, customer service, the "guest response team", and they all seem to be trained to tell us that they cannot assist us. My wife is in tears, we cant even cancel the order (although we dont want to cancel anyway, just want the furniture and not be at the back of the queue.) I have worked in customer service for many many years, and I have no clue how a company can continue operating with this level of service. I have literally been on hold for hours, and the reps eventually hang up on you, leading to another 30 minute hold to talk to someone else. Supervisors at the call center refused to take my wife's call...just dont know what to do. This has been an awful experience, will not be recommending Ashley to anyone.
Service was excellent! Found exactly what we were looking for at the right price!!!
Heather was so helpful without making me feel pressured. I love that they price match and the whole transaction was seamless.
Friendly staff helped us find the perfect sofa quickly
I will NEVER shop here again, and I plan to report them to any and all consumer protection agencies possible. The in-store experience was fine, but I have been waiting 3 months for a refund on furniture that has been paid for in full, but never delivered. It was supposed to take four weeks. Their national distribution system is flawed, as is their customer service and communication. STAY AWAY.
Roy did a fantastic job helping me with my account and my furniture needs!
Derek was such a wonderful sales person!! He fit me with the perfect mattress to relieve my sleep issues and was wonderful to work with. The sales manager was also instrumental to my pleasant shopping experience. Highly recommended!!!
One of the best experiences I’ve had all of my years shopping for furniture. Great selection of furniture at an affordable price with amazing customer service. This type of quality service is hard to come by. If you ever have a chance to shop at this location please take advantage of it and you will not regret it.
Mitchell was Awesome. Totally knowledgeable willing to help. Purchased a new Living room suit and we can't wait to have it delivered!!
This was the third furniture store we visited, and it was perfect. They had plenty of options, including customization options, and we were able to buy items individually, or in sets, however we preferred. Prices were very reasonable, and the sales guy was very helpful, without being in the way. All in all, one of the best furniture buying experiences we've had. Would absolutely recommend. Update: lost one star because the sales guy we had didn't bother to actually check the delivery time frames for our stuff, so rather than the 6-8 weeks he promised, we're looking at 12-14. We may have still bought the items, but had we known it would be more than three months, we probably would have done something else.
if this store weren't part of a national chain I would think they were running a scam. I bought a sofa 3 weeks ago and the salesman deliberately didn't tell me until it was rung up that it would take UP TO 6 weeks to deliver. I get that factories are behind b/c of COVID so fine, I'll wait. last week I got an automated text that says my tentative delivery date is now in September! That is a full MONTH above what I was told. I have tried now for A WEEK to get someone to contact me and have not even been able to get someone to answer the phone at the store OR on the corporate customer service line. In both cases, I am on hold for 15 minutes and the call disconnects and this has been multiple times. I emailed the customer service address - nothing. No response. I finally got someone on chat on their website and they said that had nothing to do with them and they couldn't help and they suggested I call the store. I explained that I had been trying for a week and couldn't get anyone at the store to answer. She said she would send a msg to the store and have them contact me "right away". That was 3 days ago. At this point I am going to have to DRIVE TO THE STORE in person and I will start pulling furniture out the door if that's what it takes to get their attention. If they genuinely cannot do anything about the OVER TWO MONTH delivery period, at least just reply to an email or a call and express some remorse and give me some $ back or a free throw pillow or SOMETHING. I would strongly recommend not buying from them.
Our guy was extremely patient and did everything to help us get what we wanted. Very patient cannot stress that enough!
Made it a very easy experience. Would highly recommend buying furniture at this store. High quality reasonable price.
They are very patient and professional! Made buying furniture leas stressful! 10/10 will always recommend this location only
Very clean and very friendly staff. I didn't feel like I was being followed around the store and being pushed into anything. The employee was very helpful and very patient with us. He answered all of our questions and knew when to step back when we were ready to look on our own. Great experience and very happy with our purchase.
Ashley furniture makes good furniture but their customer service and delivery system is the worst I have ever experienced. My wife and I order a sectional sofa and a power reclining loveseat mid June and we were told it would be delivered July 10th. A couple of days before july 10th we are told the delivery got pushed to july 14th. Finally the delivery truck arrives, but they only have half of the sectional we ordered and instead of a power reclining loveseat they had a random sofa we did not order. I try calling the store to figure out what's going on, but there is no direct phone number to the store. Every number listed for Ashley furniture goes directly to a single call center that makes you wait 26 minutes (I actually timed it) to talk to a person. And all they did was say a representative will call back within 24 hours to discuss my delivery issue. I never got a call and my wife had to go to the store directly just to talk to someone. They couldn't explain why only half the sectional got delivered and they typed the wrong item number for the loveseat causing the wrong sofa to be delivered and they said it would not be until late August until it could be delivered again. We requested a refund and they weren't even able to refund us directly and said they would have to mail a check. We then recieved a text message a few days later asking what date we want the other half of our sectional to arrive. We selected July 23 and get a confirmation text saying it will be delivered. July 23 comes and there is no delivery. We didn't even receive any notification on a delay or cancellation. I have to drive to the store because it's impossible to get any help over the phone and all they tell me is the delivery was scheduled for the July 25. I show them the messages that it was supposed to be delivered July 23 and all they can say is "I don't know what happened" and that they will get a manager to call me tomorrow. I still haven't received a call from any manager. I used up two personal days from my work to wait on furniture that I ordered over a month ago and I only have half of a sectional to show for it.
Martin was great. Helped us so much and answered our questions on the spot. Will be back for sure!!
Love the furniture at Ashleys, have shopped there many times, however the delivery times are very inaccurate. We ordered furniture 5 weeks ago and were told at the time of purchase it would be 6 weeks. We get a text every week pushing back a week and are still projected 6 more weeks out. I have tried calling and usually sit on hold for an hour and no ones answers. Not sure they have any idea when the furniture will be ready at this point. If you don't mind waiting 6 months then great place for furniture, if you want your stuff soon i wouldn't recommend.
Heather approached us while we were shopping for a dining room table. While she was attentive whenever we were looking for her with any questions or price checks, she gave us enough space so as to not feel pressured. I appreciated that. The dining table set we chose is absolutely gorgeous. Ashley Homestore was our 4th furniture store stop but I wish it would have been the first.
Beautiful Store! Great prices! They also have a Furniture outlet in the same building!
NO ONE ANSWERS THE PHONE
This store provides excellent customer service! I had 3 workers individually make sure that I was taken care of while I was looking for a couch. This store has a very nice variety of furniture and they can match all sorts of styles! Their furniture may be more expensive, but their customer service and furniture quality does make up for it. I just bought a couch and I am LOVING it!! I strongly recommend This store! I will be returning! Thank you Ashley Furniture!
Tons of great furniture!
We were looking to purchase a new sofa and mattress went we went in the Louisville store today. Martin Richardson met us when we came in, then allowed us lots of time shop around. He was never pushy with us. After we made choices he made recommendations to us and gave us valuable information. He could not have been nicer or more patient. We left the store having purchased the sofa with the matching love seat, bed frame, mattress and adjustable base. We are beyond thrilled with our new furniture and feel like we got a great bargain. Thanks Ashley’s furniture for such a positive experience!
Great experience at the Ashley Furniture Store! Mitchell spent a lot of time and went over and above in helping me. Great young man!!
Love this store, can spend hours and get lost with all the variety. Also the other day they were putting up new displays and giving the kids things from the old ones, instead of throwing them away. I just love it!
Being on a tight budget I was totally taken that I was able to find a beautiful piece from their clearance area!.. Friendly staff even after I left to check out their competitors down the street.. Will be back and for sure would recommend!..
We had a great shopping experience with Moises. He was friendly and helpful. Purchasing was easy and quick. I highly recommend this Ashley Furniture store.
Staff were very helpful, although I do wish it were easier to find employees.
Great selection and Moses was great to work with. Highly recommend.
Rory was amazing
Great, friendly service. Wasn’t pushy or overbearing. Let me wander the showroom, but was nearby when I had questions.
Great salesman. Absolutely love my furniture.
Moses was extremely knowledgeable and professional. We were able to freely shop without pressure to buy a wonderful set of furniture. Great experience and will purchase there again.
Was havimg problems with my order online amd called the store. Absolutely great service and so nice! Truely a pleasure to work with.
Great experience! Rory helped us every bit of the way. We walked him all over the showroom, changing our minds over and again, matching furniture and picking colors/styles. He was patient and helpful, finally guiding us to the purchases we made. We are satisfied!
Megan was super helpful and patient with us picking out a sectional for our home. Thanks!
Rory was great. Very informative and honest. I would recommend this store 10x over, and 5 years with 0% interest is what deals the deal.
It was good service great
Got a Sofa and a love seat from here. Both had manufacturing defect in it. Called their service center several times and every time I hear a different story like your new sofas will be delivered tomorrow or something else and old will be returned. But that day came after a long wait.
Scott greeted us the moment we walked in with a smile. I explained to him that we needed to furnish an entire apartment. Scott helped us find exactly what we were looking for. Awesome experience and customer service.
Sales rep is very helpful.he helped us matching furnitures and also explain the process very well. Had a very good experience.I definitely refer this store to everyone.
They have a huge showroom with a bunch of options. A pleasant experience.
The staff was very helpful and not pushy like many other sales people
Huge store with great selection and friendly staff. Will absolutely buy from here again and recommend to friends and family.
Nice selection of high-quality furniture. Our sales rep, Carl, was very helpful. Would definitely recommend this store.
Had a very good experience with the people at the store. Everyone was very nice and easy to talk to. We've bought several pieces of furniture from Ashley and have never had a bad experienc .
Martin was very helpful and very patient in helping us select some furniture and bed for our new home. He is an expert when it comes to mattresses and his advice changed the mattress we would have gotten at another store. We will end up with a much more comfortable product.
Definitely a great experience! Jeff was so helpful. He was also funny &’ friendly. Can not wait to get all our furniture!
Catherine was very helpful and knowledgeable.
DO NOT SHOP AT ASHLEYS! I ordered Carnaby sectional on May 28th at Ashley’s in JTown. I paid in full and was told we would be notified of delivery within 2 weeks. I received text from Ashley’s to set up delivery date for June 20th. We got rid of our old furniture. After waiting all day for delivery I called and was told the delivery date was a mistake and there were no sectionals available until July 1, then someone else said July 15th. After getting nowhere with that store my husband went to the store on Jefferson Blvd. He spoke with Pamela and was told they had none of these sectionals In stock until the end of August. She said she would cancel the order and refund our money within five days. It has been seven days and still have not received refund so I called customer service. I was told she never canceled the order or put in refund. So they took my money, sold me furniture that they do not have and haven’t returned my money.
I have been waiting on my furniture I bought for 2 months. I have had to call several times to find out delivery and they have given me 3 dates and now its pushed back another month because they are still waiting on items. When I call I have to wait 30 minutes to an hour just to get a call center who cant transfer me to a manager or the store. This has been the absolute worst experience ever and I will not return there!!!!!! They had no problem taking my money but now I cant even get someone on the phone.
Have been trying non stop for weeks to get my ottoman replaced or repair since it showed up damaged. Have constantly waited on hold for hours just to get hung up on, been told I’d get a call back and never have. When you spend 350$ on an ottoman that shows up damaged you would think it would be a priority to take care of your customers. Not even asking for a new one I just want what I ordered to be fixed! Will be contacting the BBB about this issue as well.
We worked with Dino and he was excellent. He didn’t hound us, but remained pleasantly available to us if we had questions.
Even though I tried calling PROIR to end of business day, recording said closed, which they weren't. Again called early afternoon, no answer I purchased a clearance chair, did NOT take with me and wanted a refund or mdse credit they refused, not good customer service, as chair never left their store! Sales people are always great but try to get refund customer service very rude. Would not recommend, also unlike other furn stores their protection plan does not cover pet damages, again not too concerned about customers in my opinion, buyer beware!
I’d just like to shine some light on Amber from customer service. She was adamant about resolving my issue for me.
Based on the buying experience (it hasn’t been delivered yet) I have no negative feedback. Staff was attentive but not pushy. Heather was patient and helpful. Prices are good for the value, and satisfied with the selection. Appreciated the promotions (free financing or 20% off). Just wish the shipping was faster - quoted 4-6 weeks 😢
Great customer service. Go see Catherine or Moises. Nice holiday sale savings.
Shanna was an amazing person to help me with my purchase. She was knowledgeable about the products and was very easy to speak with. I would highly recommend this store and the people working there.
We just placed our order for bedroom furniture today and Heather was extremely helpful! I came in a few weeks ago and she has stayed in touch with me via text on an almost daily basis. She made the financing application a breeze. We are excited to get our furniture and hopeful that it will be as great at home as it was in the store!
We spent 20 trying to flag down an employee who then in turn had to call somebody to come and help us. We had already chosen the furniture so we just needed someone to help us make the purchase. We never even knew our helper‘a name because he didn’t even introduce himself. Two of the pieces we wanted weren’t marked in any way for price or availability which was a little frustrating. Overall, not a terrible experience but not our best one so far
I was so excited to find everything I wanted and have all my livingroom furniture delivered in a timely manner.
They took My order without any red tape looking forward to receiving the shelving units
Worked with Dino. He gave no pressure, was it very well informed and sold me exactly what I was looking for.
Came in to buy a new living room set. Carl was very helpful and informative with the different sectional layouts and pricing. I never felt like I was being pushed to buy anything, but did purchase the perfect set for my living room set. Will be going back again.
Shirley Johnson was so helpful. I felt very comfortable and i feel like she listened to me. I really enjoyed my experience.
I always get great customer service and prices and the manager goes above and beyond to make sure you are satisfied!!
Just got a nice couch in clearance that fits exactly where we want it. Was unsure on some things but we had a guy (Martin R.) He helped tremendously with our purchase... We will tell ours friends and family about that service at this location! Thanks Martin! Overall, the store has many options for almost any modern household. The lighting presents the store well and the warehouse aspect isn't overbearing. This Ashley's beats the heck out of other Ashley's!
Great deal. Got a good buy.
Helpful in the right way. Was in and out quickly with a dresser!
Found the couch that I was looking for. The ordering process was very easy and the sales person was great.
Had a great salesman & got a lovely sofa on sale.
Martin was great. He was so informative and helped us to choose great, high quality furniture. He didn’t pressure us to do anything. I’m very satisfied with my purchases and will be coming back.
Staff was courteous and kind and very patient with what we needed. We bought some items that were on clearance and the staff members went over and beyond to help us, one item had to be disassembled to be loaded in our care. The staff member on the sales floor (I believe his name was Derek) helped us with every question we had.
Excellent efficient service. Beautiful comfortable couch. Good price.
My daughter and I both worked with Mosis. He was very professional, patient and friendly. He went well above our expectations and even helped me get my car started after our sale was done! Very pleased 😀 . Highly recommend 👌
My wife and sister in law went there to buy a surprise birthday gift (sofa and loveseat) for their mother's birthday. They loved tbat the associates weren't pushy to make a sale and gave them spacr to just walk around and check things out on their own. Megan was the store associate who helped them while at the store and she made everything so easy and clear to understand, their purchase was completed in a very short amount of time. We are def going back to the store to buy a bedroom set for ourselves!!
The staff was very helpful with helping us select the perfect bedroom suit for our needs. We will be back.
Our Ashley's associate was amazing, thank you Derek!
If you are looking for a great customer service experience, look no further that Rory Williams! He has always treated us as family and stood behind his word.
I have ordered several items without any complaints until my recent transactions. All the furniture I have order is 5 STARS and absolutely lovely. However, the 3 STARS I have given is due to customer service. I ordered 3 items around May 15th and I have only received 2 out of those 3 items. The original estimate stated this item usually ships in a week after the pass of the second week I have been attempting to contact the company without any responses. When I call the store they tell me to call online customer service and I am on hold forever. Now when I go to look at my order information to see if there is an important update it says PAGE NOT FOUND. This is really upsetting and I don't really enjoy being left in the dark. I understand with COVID-19 for the delays, but not communicating with customers is frustrating and bad business and it's really disappointing.
Bought a sectional 2 weeks ago, was told I would receive a call within the 1st week to set something up as far as delivery, and have not heard from them since. Have been trying to reach someone for the last 4 days, several attempts a day. I have called this store, the customer service line and a corporate number and just sit on hold for 20+ min until I just give up and hang up. I can get ahold of the sales department online, of course because they want to make more sales, but once they have your money they don't care.
Easy to shop, no pressure to buy, good furniture.
Awesome experience thanks to Jeff W! He was extremely helpful in guiding me in the perfect decision on a couch. Will definitely be back!
The first of many complaints about this company is when calling this store directly, it takes at least 20 to 30 minutes for someone to answer the call. I decided after less than 72 hours to cancel my furniture order. When going to the store to cancel, I was charged a 10 percent cancellation fee which included 10 percent of the tax and delivery fee. Nothing had left the warehouse, therefore, there should not have been any reason to charge a “restocking” fee. (When I called the corporate office, I was told the store would not charge the 10 percent fee, because nothing had left the warehouse). At the store during the cancellation transaction, I questioned Carolyn, the manager at the store in Louisville (Blankenbaker), regarding the 10 percent cancellation fee to include the tax and delivery charges, she had to ask another associate about the policy. I kindly asked if she was the manager, why she had to ask someone else about this policy. She had no answer to my question, but reiterated, it is there policy. It has now been two weeks since cancelling this order and I have yet to receive my refund. My advise to future customers of this company is . . . DO NOT STEP FOOT IN THIS STORE AND TELL EVERYONE YOU KNOW TO DO THE SAME. I can honestly say, this is the worst experience with a retail establishment that I have had.
Great service. Our sales rep Shirley was outstanding. After we found out that the couches we had chosen in the clearance section were broken, we had to start looking all over again. She was so patient with us throughout the 4 hours we were there. She listened to our needs and wants. Was never pushy and most important, she didn’t act or sound like a salesman trying to get us to spend more or just trying to make a sale. AWESOME EXPERIENCE.
Poor customer service. Will not answer phones to assist customers. Holds longer than 1.5 hours.
I walked in and found something within 10 minutes! Catherine was great in directing me to what I was looking for. The outlet area has some amazing deals!
Rory always makes shopping at Ashley Furniture an easy, and no pressure experience for us. He is very knowledgeable about all the items you sell and he is our definite go to salesman. We have purchased several piece with him. Thanks for an awesome visit Rory!
After 5 minutes of browsing I was casually greeted by an associate named Martin. Martin gave me space and was available once my decision had been made. I have to say this was the fastest furniture purchase I have ever made! It's been my history to spend at least an hour on paperwork, delivery scheduling, etc. I was in and out in 30 minutes tops! Delivery scheduled for the following week... I couldn't be any happier with my experience at Ashley HomeStore today. Thank you!
I ordered 3 couches in April. Delivery has been pushed out 4 times. They have not communicated this with me once. No calls. I call and they treat me like dirt and have hung up on me. When I asked to escalate, Customer service hangs up on me. Does anyone have a number to escalate this? I bought my dream furniture and it is turning into a nightmare.
Good furniture selection.
Martin was very informative in helping us. Very good experience 👍
The buying process with Rory was easy and quick. He was friendly, easy-going and helped us find a new couch and dinging room server. We will definitely return for any additional furniture needs we ay have.
I love the furniture and was so excited to find almost everything I need for my new home. I cannot say enough about Shirley Johnson, the sales pro that helped me. She was a pleasure to work with.
We checked into our local Ashley Homestore because it was past time for us to purchase a replacement for our broken down recliners. We received excellent service from Moises. He was extremely knowledgeable about the furniture, listened to what we were interested in and directed us to exactly what we wanted. We settled our interest on a power reclining love seat with dual recliners. Moises showed us that the power reclining sofa with triple recliners, phone chargers, remote holders and computer area was only $20 more than the love seat. After measuring, we determined that the sofa could work in the space that we have. Just to be sure, we left to check several other area stores but they could not compete in quality, service or price so we returned and purchase the sofa. Ashley offers a military discount but their generous in-store discount was even better. We are looking forward to our sofa arriving June 5th.
Carl helped us look at a variety of the item for which we were searching. He practiced social distancing and was helpful, not pushy. We had narrowed our search by visiting the website prior to going to the store. Looking forward To the arrival of our purchase! Great experience!
Prices are good but having to look at the small print to find the price is quite annoying. Them really pushing financing onto customers with big bold monthly numbers instead of the actual price is wrong.
Horrible.
Had a great experience with Megan in Louisville, ky! A+ She was awesome at helping us pick out our couch and loveseat.
In the midst of the Covid 19 crisis, Ashley Furniture has done a wonderful job making our shopping experience less stressful and more successful! Yes, there was hand sanitizer, face masks, and 6 feet distancing. Our Sales Professional, Shirley Johnson, answered our questions thoroughly, offered her expertise on the merchandise we were considering, and did not rush us as we made our decisions. It was also nice to take part in their Memorial Day Sale! Hats off to Ashley Furniture!
They call you two days before you scheduled originally to say your item is two months out. You cannot get ahold of anyone to get a full refund had to report to the BBB which I recommend everyone reporting them there and not buying from this horrible company.
Great place worked with Martin great guy with a great personality made buying furniture fun hooked us up with everything we needed for our home thanks guys
Great selection, competitive pricing. We started our search For living furniture at Ashley, then we shopped several other stores. We ended up coming back to Ashley to make our purchase.
Katherine was very nice and helpful. She impressed us with her knowledge of the different items we were interested in. I always prefer a non pushy salesperson that checks in on you, not stalks you throughout the store.
Went into the store extremely friendly and very helpful! I've purchased many pieces from Ashley and have been pleased!
I’ve had a great experience at Ashley this is my 2nd bedroom suite I’ve bought for my other daughter and I’ve good experiences both times. We always shop Ashley first!
My shopping experience today was great. I was helped as soon as I went in. The sales person Scott was very knowledgeable and very helpful. I will recommend Ashley Home Furniture to my family and friends.
Jeff was such an awesome guy and helped us get exactly what we wanted with a new reclining sofa and matching recliner!!
Martin, Our sales person was very knowledgeable of the products we were looking to buy. He helped us pick the right bed not only for comfort but for the support of our backs. Definitely will be back requesting Martin Richardson
Nice store and greatly appreciate the sales person to take care of us
Scott Rudy was very helpful and patient. We went in just looking and ended up buying a table because he was able to help so easily and politely.
Shopping on the first day after the stores open from the Covid closings probably not the smartest idea however our salesperson was fantastic . He got us in and out within an hour of us viewing the store and finding our perfect sectional. All staff had on mask and they made hand sanitizer available. We felt perfectly safe and absolutely loved the fact that Scott moved so fast with the whole transaction!!!!
The salesman was very helpful not a robot either. He made the shopping feel like a personal experience.
Keep looking. Ashley was affordable, but I'm writing this review 6 months later and 2 of the items we have purchased broke with normal use. We even paid for the "protection" on them which turned out to be a total joke. I specifically asked our sales person Kal about the coverage and he lied to my face. We had to argue with customer service to get a replacement part for one of the items and they informed us only small cosmetic issues are covered!? They also drilled a hole in the wrong place when installing our kids bunk bed and you can see the hole on the front of the bed. Be prepared to have things break. Dont get sucked in to the coverage plan, no matter what they say.
Got mainly everything I wanted ordered and got some great deals. Rory was professional and relatable, great to work with. Thanks for everything!
Rory was awesome! We brought a couch and chair and we are happy! Planning on hopefully coming back to purchase more!
Very professional,Great service!
Shannon and Martin helped me find a new recliner. They were very nice and helpful and I found exactly what I needed. It was great shopping at Ashley HomeStore
The furniture we bought from here was expensive and of very low quality. Do yourself a favor and shop elsewhere! The side board on our bed broke a couple months after buying it simply by gently sitting on the side of the bed. Thankfully, it was replaced in a timely fashion, but of course my husband had to put it together himself. Unacceptable for a brand new bed. The other problem is the ottoman that came with our couches (which we hate for various reasons). It ended up with a big indentation in one of its corners within six months of buying it. Again, this happened just by sitting gently on it. Very disappointed and will never shop at an Ashley store again!
In store staff was great and very helpful. When it came to the customer service after leaving the store it has been terrible. We tried to call for 3 days straight to cancel an item. We kept getting told that our request to cancel the items had been turned in and we would be contacted from their cancellation department within 24 hours but never got a call. Were supposed to get the order delivered on 4/3, but have been calling to cancel it since 3/28. Every time we get through to someone over the phone they hang up on us before we can talk. Not worth the 2 hour wait time.
Worst place I have ever dealt with. Customer service to delivery. Management unreachable when everything went wrong. Damaged property and refused to make right. No call no show for a delivery after I took off work and spoke with the day before. And this was the second time it was supposed to be delivered. Lied to about return policy for temperpedic mattress. Parts of bed were backordered for weeks after I cleared the bedroom for them to set up and told was being delivered. Before shopping go on Facebook, as there is a whole group dedicated to Ashley Furniture complaints. My blood boils thinking of all the people this place is ripping off. Shop local and spend a little extra. I know they will never get another penny from me!
Ordered a sectional with ottoman and was told I we could pick it up on March 18 at their distribution center! We got the armless corner chair and the (ottoman)😡 told us rest of the sectional will not be there until April 1 Which come to find out that’ they don’t know when it will be there 😡... then open a portion once we got it home and the ottoman isn’t the correct color or same brand 😡 call Ashley and was told I had to send them a picture to get approval for the correct ottoman😡... so I do this and call back and was told I was given incorrect information all I have to do is take it back to distribution center top it off they don’t know how they handle that actually but should give me the the correct ottoman!!!! Ashley .... trust me I’ll never purchase anything again tried out the armless chair and it makes a noise😡... I’d get my money back but your policy only requires in store credit!!!!!!!!!!!!!!!
Martin was very kind and went out of his way to make sure I was able to get the furniture I really wanted at a great price. During this scary time it was nice to be able to walk through the store and relax a little. Martin gave me space to walk around and look yet he also would check on me every little bit to see if I had a questions or needed any help. I left without making my purchase and the following day we were able to come to a price that everyone was happy with and Martin was nice enough to let me make the purchase over the phone and email me the receipt that way I did not have to get out and go back to the store. Just about every piece of furniture in my house has been purchased from Ashley furniture including a big amount of my home decor and wall hangings also have come from Ashley furniture. This is our absolute favorite furniture store and our go-to furniture and decoration store. We refuse to buy elsewhere. I have been purchasing furniture along with my husband for the last 13 or 14 years and we have never been disappointed with anything we have received from Ashley furniture and every sales representative We have worked with has gone out of their way to keep us comfortable, happy and always worked with us on prices. I honestly don't have anything negative to say.
Martin was WONDERFUL!!! Recommended him to anyone!!!!! very patient and knowledgeable
Kal was amazing, great customer service!
Love love love Ashley Furniture. My sale person is the best. Derek goes above and beyond everytime I see him. I have furnished three homes with the help of Derek Cantrell. I would recommend Derek Cantrell and Ashley Furniture to anyone.
Decent place to buy furniture.
Kal was exceptional. I would highly recommend him if you are looking for outstanding customer service. He was very knowledgeable and thorough throughout the entire sales process. Thank you Kal. Mike & Dawn
I came in to furnish my new apartment and dealt with Martin the Sleep Specialist. He got me a fair price for an incredible set. Look for the big guy in the white lab coat. He’s very easy to deal with and can point you in the right direction!
Store was amazing! The staff was wonderful! They we super helpful while we were in looking for some new items for our living room. We are hoping to be going back again soon and finding the right piece.
Love my new couch
Great experience. Great prices.
We have gone to this store multiple times for our furniture. We have ALWAYS had a good experience. Today we bought a bedroom suit and looked at mattresses. The sleep specialist, Dino, was extremely helpful and was knowledgeable about all the mattresses.
We just bought a new house and since we are in need of furniture, Ashley has been our first stop. Go see Derek! He is amazing, patient and extremely knowledgeable.
Nice large selection. Friendly service. No high pressure. Great discout!
Always Great Customer Service. Love shopping here.
Moises did a great job showing us options that fit our needs, we picked a set out that looked perfect for our home. Looks like great quality and craftsmanship.
Tried again, the cost to do business here is just too great. I would recommend finding the furniture you want here but buying elsewhere. Its my experience that the exact same furmiture is a fraction of the cost at their resellers and the insurance coverage is more complete.
Go see Bethany Brannon! She did a amazing job at helping me find something I could afford and really enjoy. I was super pleased at all the customer service there. I’ll definitely be back to finish furnishing my home. Thank you!
I love and dislike Ashley. Our experience this time was great and Andre was very helpful during the process of buying our new couch. BUT, the associates there are very overwhelming. The second you enter the store you are being followed and bugged every 2 minutes. I like to just browse and if I have a question I will ask but these associates don’t give you a second to do that without coming up to you and once one has spoken with you, they follow you around the store until you leave or buy something. We love Ashley for their financing options but their customer service is too much.
Fast friendly service. Ended up buying a sofa,recliner, dresser and 2 nightstands. Great selection. Scott was a trooper!
Awesome place with awesome furniture and very pleasant people who work there. Always satisfied with the furniture and the tempurpedic mattress I have bought there. Very friendly and helpful staff.
I didn't purchase any furniture over President's Day sales. Their ad said "up to" 30% off certain items but when I mentioned this to my salesman he said "oh, that's just for some decorative items" but didn't offer to show me them. Their dining sets were spread all throughout the showroom so I ended up jogging behind my very young, very nice, salesman to keep up and felt very confused.
There was great service and the workers were kind and knowledgeable.
We were just browsing for items for our new house and didn’t expect to have any luck. Rory was amazing, from the moment we stepped in the door. He didn’t hover. He allowed us to browse and was close by when we needed questions answered. The inventory was really nice. We left with a lot of our items ordered. That was a very nice surprise. We are looking forward to our delivery!!!
Although the store did not have the bed I found on their website, Kelly helped find me something comparable - dare I say, better! Thanks for delivering great service today!
Dino was an excellent sales associate! Very knowledgeable about the products and patient with us through our long buying process. We had a big delivery issue with a product that was not constructed properly by the builder and while I could not get good help on the phone when I went to the location I made the purchase they made everything right quickly and politely.
Did not get greated or asked if I needed any help. All of the furniture looked the same. All made in China. Not ever going back.
We had a great experience with our sales associate. Very knowledgeable and helpful. I can't say enough about the sale prices.
Great furniture buying experience.
Good furniture. Can be pricey
Had the best and easiest process to order replacement rails for our queen bed. Have always had the best experience shopping and dealing with their customer service. Definitely going back to get more furniture in the future.
Had a great buying experience at Ashley Home Store today. Found just what I was looking for at a great price. The sales agent was very professional and helpful.
Stay Away!!! I am being forced to wait over 2 months to receive what I purchased. On January 1st I purchased a table with 6 chairs and a 4 piece sofa set. On that day they told me the sofa can't be delivered until Feb 1st. While inconvenient, I decided to go through with it. The table and 6 chairs came a few days later but 4 OF THE 6 CHAIRS HAD UNEVEN LEGS which made them wobble when you sat on them. I called customer service immediately to arrange an exchange. A month later they bring 4 new chairs but ALL 4 HAVE UNEVEN LEGS and are even worse than the original 4. This proves that there is ZERO QUALITY CONTROL and NO THOUGHT OR CONSIDERATION FOR THE CUSTOMER EXPERIENCE. To make matters worse, the day before the sofa set is scheduled to be delivered (Feb 5th) I get a call to say that the center armless section of the sofa set won't be available in their warehouses until March 11th??? So now I have to wait another Month and 11 days (70 days from purchase) before I have the complete sofa set that I ordered. If I would have known this from the start I would never have purchased from these clowns. Now my living room looks ridiculous with two end units of a sofa disconnected from each other and I have no confidence if I will ever receive chairs with even legs from Ashley. DO YOURSELF A FAVOR AND BUY ANYWHERE ELSE!
Scott was absolutely amazing! He was so helpful in helping us find what we wanted, and also did a phenomenal job in making sure we stayed in our price range. He went above and beyond. Excellent customer service.
Bruce was the most patient, non-pressure salesperson and Rory was the kindest, most helpful manager. They made my shopping a pleasure. I walked away fully informed and confident in my selections, after 4 hours of testing various beds, electronic bases and reclining couches and chairs. This was a huge purchase for me and I so appreciated their concern for my confidence in my final choices. Many thanks to both of them!
Our experience could not have been better! Saturday, February 1,2020, I shopped with a friend who made a purchase with the assistance of Jeremy who also helped me shop for a sofa and recliner. Jeremy was very patient and kind although he knew I chose not to buy until my husband saw the recliner and sat in it. Today, February 3, 2020, my husband and I bought a sofa and recliner with the help of Carl. Your store is beautiful and offers a wide selection of furnishings. All personnel were friendly but there was not pressure to buy. This has been a very pleasant shopping experience.
High pressure sales associates
I'm not impressed with their Furniture selections. Don't buy anything Leather there as it's Bonded Leather and won't last 2 years.
Good selection of furniture. Prices are competitive. Employees are friendly and helpful. No pressure to sell you something. I highly recommend.
Reasonably priced furniture.
Delivered furniture with out all the pieces , been waiting for parts that should of been here two weeks ago . Call today and no answer so drive all the way up here. All the while there is 10 ppl walking around but can't answer phone.Get up here and they never ordered the parts . I would not buy anything have a friend who is still waiting on end tables for over 3 mths . You spend almost 3,000 and this is how they treat you .
Quite boring similar furniture repeated all over the store. If you dont want to stand out then this is the place
Just as expected.
No stars isn't an option. Horrible, terrible customer service, or complete lack thereof. This is the worst experience I have had furniture shopping. I will never buy from Ashley furniture ever again. I purchased a dresser and 2 night stands. The furniture is defective. I contacted immediately to let them know. They said I would receive a call to set up a time and day to get them fixed. Days went by, so I tried several days to contact them being on hold for hours AND hours. Yes you read that correctly. I connected with the sales person, who said he would have the manager contact me. Still nothing. Broken defective furniture delivered. The furniture I purchased was not in the clearance section of the store. My total was $1500 What a scam. I do not recommend Ashley furniture for anything. I am completely dissatisfied and disappointed. Horrible, terrible customer service. Stuck with broken terrible furniture. They weren't put together right. The drawers won't shut. There are broken pieces.
Shirley was an awesome help!!! She made us have the best experience!
Awful delivery service. Purchased a tv stand. The day of delivery didn’t get it. Was told it was on back order which is understandable but they had a whole month to call me to see if I still wanted it or get something else. So went to the actual store to see why I haven’t receive a call come to find out it was broke by beyond repair some how. Fast forward a week later get my new tv stand it not completely put together screws are left out laying inside.
Stopped in today & found everything I needed at great prices! Also had great service! The employees are very knowledgeable on product and helping you navigate through the store! I will be a returning customer!
I loved Ashley Furnace, the saleswoman was fantastic!!
We had a great experience picking out our new bedroom furniture. Megan was very helpful and went out of her way to assist and answer our every question!
This outlet commit theft by deception Check! Don't accept this behaviour from a retailer against we the consumers, filed a complaint with the consumers affair government agency and call it exactly what it is theft by deception. I did. Waiting for an investigation now. your furniture in and out before purchasing, must important check inside and out when you get there to pick it up, they will definitely trick you and change your furniture for damage sofa's or furniture and then refuse to exchange it. " Linda " at customer service is rude and dishonest, she will try her best to intimidate you into giving up trying to exchange damage useless furniture. You won't get what you choose you will get damage furniture. At the Jefferson town outlet.
Great service from Moises Motos! Thank you!
I just finished a couple of hours of shopping and getting quality help on designing my best living and bed-room, thank you to Heather for the help and knowledge!
UPDATE: They never replied to my email and delayed my delivery to Feb 7th now. We are now 7 weeks past the original delivery date. Not sure they will ever fulfill the order. At this point, I think I've just given them an interest free loan because I don't think they will ever deliver and I'll have to get a refund. I'm incredibly disappointed with Ashley's Furniture. We have spent quite a bit of money over the past couple of years here. Recently, we purchase an 8 chair dining room set with hutch and we had to return the table twice due to poor production quality the first time and being very damaged the second time. We also purchased a power reclining sectional for the basement and another reclining sofa for the upstairs hearth room. It took several weeks to get all of this resolved. When the delivery guys finally brought a decent table on the third try, I got them some water and we talked for a bit about how much of a nightmare it is delivering for Ashley's due to the number of send-backs. I'm a generally forgiving and laid back person so, about a month ago, I looked past this and I ordered a new formal living room suite because we are having three house parties between the 22nd and 31st of this month and I thought it would be nice to have nice new places to sit. I was told that we would have furniture by the 19th. So, I gave away our old living room set to a family at our church who needed one in preparation for this delivery. Now, we have been delayed to Jan 17th, almost an entire month after the originally promised delivery date. This is going to cause a huge inconvenience with our upcoming parties given that some of them are elderly who are unable to make it to the basement to sit elsewhere and then there is the whole rearranging my work schedule again to meet their inability to follow through on their word. Unless Ashley's performs some sort of miracle to make this right, it is highly unlikely that we ever buy from them again.
Extremely pleasant experience. Knowledgeable customer service. I was able to shop without feeling pressured; however, the sales staff was willing to go out of their way to help and answer any questions I had. Excellent credit and sales promotions. We keep trying other places for our furniture needs but we keep coming back to Ashley Furniture Homestore, because frankly, they're the best!
The gentleman who showed me around was not just patient, as I considered my budget, but was extremely helpful in showing me multiple options as I described my perfect living room. Thank you Rory!
There were a lot of sales associates around willing to help and they had a good selection. The amount for delivery and setup seemed really high. There was no option to pick up at the store. Edit: I finally got my furniture 2 MONTHS after placing the order. I was told in the store I should typically get them in 2 weeks. After 2.5 weeks I called and they said they don't start making the order until after it is purchased so it wouldn't be ready until Dec. 7th at the earliest. I decided to wait thinking that is reasonable not to have a huge extra stock on hand. At this point it is important to note I work at UPS and I switch to third shift from Thanksgiving until the end of the year. With the change in shift and long hours I didn't think about calling back until on 12/23 they asked me when I would be available for them to deliver. When I wanted to talk to someone about my order they transferred me all over the organization. They finally tried to call the store manager who, I was not surprised, didn't answer and didn't call me back. Then the movers could not help me move my old dresser 10ft because they weren't insured for that. Apparently the +$100 delivery fee I paid doesn't cover insurance. This company has the worst customer service I have ever seen and will not give them any future business.
I ordered a couch and new mattress and Megan was very helpful and informative along the way. She insured me that they would be delivered at the same time and only the mattress came. I took off work early to clear the area like they said and moved my old couch to the garage so I am not happy! Also I called and selected delivery, customer service, and current orders and hold times on all lines. The last time I called I held for 8 minutes and the call disconnected on me.
Beautiful store!!! The salesman was very helpful and knowledgeable!!
My family and I went here to buy a leather sofa and were greeted by a saleperson named Khaled. We decided on one and we sat down to write it all up. That's when my husband noticed that Khaled added the 5 year protection plan, which costs an additional $300. My husband pointed to it and said, loudly and clearly, "Is that mandatory?" Khaled, without looking up from the paper, replied, "Yes." This was strange to us because we'd never seen a protection plan that was required. We later found out that they weren't required and that Khaled had lied to our faces. My husband went back then very next day to cancel the entire thing, not even 24 hours later. They offered to take some of the price off, but my husband said that the whole thing just was soured now and he didn't want to do business with people like them. They reminded us that there was a 10% cancellation fee, so essentially they would have robbed us of a couple hundred bucks. So after some more concessions from them; no delivery fee, bigger discount, and Khaled would get a talkin' to and lose his commission(but honestly how are we suppossed to know they followed through on that?) etc., we agreed to relent and accept our delivery. It was supposed to be here today, but we've not heard a peep from them. Awful company, no integrity, and a horrible reputation. It's our own fault I guess for not researching this company before we did business with them. Because there are plenty of horror stories online that would have changed our minds. I will be adding to those warnings whenever and wherever I can. One more warning here at the end: If you see bad reviews of this place and read/hear bad stories and STILL shop here, you get what you deserve. UPDATE:We got the couch and it's fine. Still haven't got the refund we were promised though. UPDATE 2: Well past the time we were supposed to receive a partial refund. Husband called to see what the hold up was. Turns out they didn't put the paperwork through until the day my husband called. They must have just forgotten about us. Why should they care? They already have our money. Crooks.
(Translated by Google) Immediate attention excellent seller fast and friendly (Original) Atencion inmediata excelente vendedor rapido y amable
The young man that waited on us name was Moses. He was more than helpful. He went above and beyond to see to it we got what we wanted and even went and got my wife something to drink. They were friendly and helpful.
Went to Ashley Furniture with my parents today. Salesman was very friendly and helpful. Great shopping experience
Very clean and bright. Rory was very helpful, Kind courteous and friendly. He assisted in finding the correct dining room table and size of sofa sectional for our needs. I recommend Ashley Furniture for service, quality and value.
Very helpful and professional sales person.
Nice place to shop for furniture. I miss the days they used to cook cookies. They smelled so good throughout the store. Sales people are helpful and after greeting you they stay out of the way unless you ask them a question.
Our sales worked with us through patience, answered straightforward questions, provided great advice, and took accountability of delivering phenomenal customer service. Aside from the in store experience. I ordered my bedding during Black Friday weekend. The manufacturer is very HORRIBLE. As I tracked my items to be shipped on the day it was scheduled, I was informed from Ashley Furniture that they are not connected with these manufacturers of knowing what needs to be shipped in a timely manner. The manufacturer proceed to tell me that my items have been delayed but are in stock for delivery and i should receive my mattress around a certain time. I called again because the delivery employees skipped my house and went to another customers house. I was told that it can’t be shipped from make two separate order and there are not enough workers to ship items out for my items to fit in the truck and be shipped. News Flash: I did two separate transaction within the same day. There should be no excuse as to why you can’t ship one thing of it already be in vs. holding it until the other items come in 2 months later to ship everything together. So, I was asked if it can be shipped to on New Years Eve. Well, New Years Eve came by and i didn’t receive any notifications stated what time my items will be delivered. The manufacturer company stated that my mattress is in my city and bed setting is in a different city, so everything is scheduled to be shipped January 10th. Like are you serious?! Not only are you playing with my time, but also my money to cancel your services. Never buying anything from Ashley furniture again. I definitely cancelled my whole order. A business should never give false accusations or lie about anything to make excuses from what they are required to do. They also don’t informed customers to reserve your items at the manufacturer. Most likely they’ll blame you for all of their actions which is UNACCEPTABLE after going through many phone calls with corporate.
Kal was our salesman and he was so helpful. Their selection was great and we were never pressured. We received exactly what we were looking for and a great price.
I decided to stop in the store on a whim. I’ve been toying with the idea of purchasing a sofa from Ashley for several months. So on my way back from a trip to Louisville I just popped in to look around. The sofa that I’ve been looking at was on the floor with the correct pieces and the right size which helped prompt my further investigation. I was eventually greeted by Shirley, one of the sales people on the floor. She allowed me to browse without being too invasive and she was extremely helpful when I did have questions. She was easy to work with and I eventually decided to make the purchase due to the fabulous pricing that Shirley was able to figure out. I highly recommend shopping at this location and ask for Shirley. I’m thrilled about the purchase and the experience. My pieces will arrive Feb. 1. I can’t wait!
Shirley was very helpful, patient, and real—grateful for her assistance.
Great service. Very informative and excited for the stuff to arrive.
Buying a sofa and a love seat has been a very bad experience for me at Ashley home store. The sofa came damaged with cuts and scratches and even works man defects . I called customer service and they told me they will replace it and sofa and love seat will come together about a week later . But only the love seat came at the date they gave me . I called again and asked about the sofa , so they said,, AWW there is a delay and it will arrive within a few days . But it took 10 more days to arrive.. I'm not satisfied with the experience I had and nor the quality of the furniture I got . Cushions feels like they have been used for years after a couple of months only.
Knowledgeable staff and good prices!
If i could rate a 0 I would! This furniture store has the worse customer service. You better not require a refund. Was promised my refund within days. Here I am 2 weeks later and still no refund. Calling them is a joke as well they can't transfer calls you have to call back to reach a manager. I will never ever purchase from them or rscommend them to anyone. They lost a $2900 furniture sale because of a delivery promise they could not keep!
Ashley’s furniture mission statement states “to achieve excellence as we provide products and services in a way that honors god and blesses our guests and employees.” The experience I have had is the anthesis of this... I ordered a cocktail table that was delivered on 12/24. The delivery men placed the order down and had me sign their iPad and then they ran off. I looked at the table and it is damaged and also not put together correctly (top of table is loose and one barn door is nailed shut when all four are supposed to move). I called customer service immediately and they stated they could see the damages. I asked “how can you see the damages without me sending you a picture.” The representative said she can see what they put on the truck. So the Ashley furniture team knowingly sent a damaged product to a family before the holidays. On top of that I was told there is nothing they can do because it’s the holidays so I have to call back after Christmas. Coming from a customer service background this is awful. Why do I have to be the proactive one when the mistake was Ashley furnitures? I called back on 12/26 and was on hold for a long time (over 40minutes) When I got through I was told customer service was the wrong department and they couldn’t do anything and they sent me back to the main menu for another 10 minute hold. I then get through to a representative, her name was K, who begins to tell me that the order is not in stock in the warehouse close to my home and that they can’t do anything until Jan 7. This is very upsetting as I have events I am hosting and I have a damaged table sitting in my living room. I asked to speak to a supervisor. I was told “we don’t really have a supervisor and they are just going to send you back to me to finish the exchange.” This made zero sense to me and I inquired again about speaking to someone in charge and began to explain about my experience...K sighed at me out loud as if I was such a bother. When I inquired why she is sighing at me she blamed not feeling well and to not take offense. Again from a customer service perspective this is not an acceptable answer. If you’re so sick stay at home....She then transferred me to a “supervisor” who did not pick up and has still not called me back...nothing has been resolved. I had to call back again and was told by another representative that there is nothing they can do. All they can do is add notes to my profile how upset I am about customer service. As a customer that has spent thousands of dollars at this establishment this year alone, this experience is beyond disappointing. My family and I have reached out several times for a resolution (money off, store credit, even an apology...however radio silence.) We will never be giving our business to Ashley furniture again and you should think twice before you do as well...to reference God in your mission statement and then to treat people like garbage is absolutely disgraceful and this organization should be ashamed!
Great service Jeff was very accommodating this was not my First purchase from Ashley Home-store we love this place. We can’t wait until Our new dining suit & living room suit is delivered Thanks Guys. RPM
(Translated by Google) Very pretty (Original) Muy bonito
Hit or miss styles. Sales folks can be pushy wanting to land that 5k 5yr financing customer. Some of the furniture is good quality, some is just plan old import junk. Accessories are way overpriced. Stick with your budget if you go.
I was looking for chairs that we had six of wanted two more to match had a great salesman his name was Jeremy Rasmussen. Went above and beyond to find them for us in the warehouse great job will shop here again.
Beautiful furniture and a fair price
We visited the store in hopes of purchasing a bedroom suite, unfortunately the color I needed been discontinued and no longer available at the Ashley stores, only a discount store. As I had my heart set on that specific suite, I did have to go elsewhere BUT Heather, Dino and Roy were amazingly helpful, kind and knowledgeable. We purchased a new pillow while there and will be returning for ALL of our future purchases including a new Tempurpedic set in the very near future.
Horrible experience!!! Salesman ordered the wrong item and when they came to deliver it the they wouldn’t take it back. They said they would have someone call me to pick it up and that didn’t happen. The support call center is a joke!!!!!! So rude and unprofessional. One gentleman even told me to hang up because he needed to take a break!!! Then they told me I can return anything once it’s in the home. What!?!? It was the salesmen’s mistake yet here we are with no one taking ownership
I found a small end table that I had been trying to find for some time. I was pleased to find the size I needed, and other features I wanted, like a drawer and lower shelf. The sales person was friendly and efficient. I will definitely shop at Ashley HomeStore again.
RUN AWAY from Ashley Furniture!!! Their delivery service is absolutely HORRENDOUS. And expensive. We paid $170 for this service and it has left such a bitter experience. I will certainly NEVER make another purchase after this... Delivery did not make it on the day originally scheduled and there was absolutely no communication about it. The date was approaching and I had not received any information so I had to call 3 different times and was on hold for 45 mins each time. I got absolutely no answers other than ‘we’re not going to deliver on the day you chose. Then they scheduled for a Thursday with only 24 hours notice without consulting first if we were available which made me furious. When I called to reschedule I was told my items were not even going to arrive to the warehouse for the time they automatically scheduled which was another 5 days after. The logistics and delivery team have been absolutely awful, and customer considering buying from Ashley Furniture should know delivery is completely unreliable and untimely, and I would not be surprise if this is the cause for the downfall of this company in the future.
We came in for the Black Friday sales looking for a sectional & coffee table. We loved the ones we picked out.. the man helping us messed up when ordered which pushed our delivery out another week. Our items were delivered today. The WRONG coffee table. The delivery drivers would not take it back with them as it was the correct table on their order form. I called and spoke to a couple different people who were very rude and have been NO help!! It doesn’t surprise me the wrong table was ordered after what we experienced in store. And now no one wants to take credit for their mistake or fix it. They won’t accept it if we were to bring it in ourselves to return it. They keep saying the only option is to come in and pick out a new one and they will be swapped out when the new one is delivered. Unacceptable!!! We do not wish to purchase anything new after everything we’ve been through!!
Store salesman and staff did not tag or mark queen mattress and box spring we bought and delivery service (which we had to pay for) could not locate the items. Salesman did not return text message or respond to voicemail as requested when delivery drivers could not locate. Store had no personnel to assist them in locating the bed. Will never buy another item from such an incompetent retail store
Derick Cantrell is the nicest, most helpful person. I am a manager and I tell the staff that I never want to hear the word no when it comes to patient care. Derrick is of the same belief it seems. I literally asked to try other coffee tables in front of other couches and needed pictures off a wall and he never said he couldn’t. It was “absolutely, let me see what I can do!!”! This young man is the reason I bought from your store. Thank you Derrick
Over 120,000 thousand square feet of quality furniture, best selection of furniture in Louisville...Great prices,great financing, fantastic salespeople, great experience...
It was ok. They didn't have what I was looking for.
Megan my salesperson was very knowledgeable and wasn't overly pushy which I appreciated. The prices are fair and competitive, they have a large showroom with great selections. I'd definitely recommend this place of business to someone in need of reasonable, quality furniture.
Very helpful and knowledgeable staff!
If I could give this company 0 starts I would. It has take almost 4 months to get one sectional. They messed up my first order and it’s taken 2 MORE months to get my reselect couch. Of course they have a no return policy so taking your item back is not an option, you are forced to do a reselect. I will NEVER be doing business with this company again and I will always tell everyone to go somewhere else for better service and better quality items.
This place is horrible! Our sales person was not knowledgeable at all with any of the products. Had no idea what was in stock or when it would be delivered or available for pick up .. The distribution center is no better. They lied to us being in stock and said it wouldn’t all be in till the 30th. Horrible customer service when it came to cancelling my order. Charged me 10% for cancelling my order not even 24 hours after it was made . This place is a joke . After looking around at other places they are higher priced as well .
2nd time making a purchase this year ... great customer service !! Thanks for the help :)
Carl at Ashley HomeStore in Middletown was fantastic to work with. We took several trips to figure out what we wanted. Carl was very patient, went above and beyond to answer our questions, and even stayed after his shift to continue working with us. I would definitely recommend him to anyone looking for furniture!
Terrible place!!!! Not much to pick from and terrible service. Won't shop here again and didn't buy here
Got into the store and was assisted by Maddie, she was awesome and helped alot. She was also very patient and knowledgeable. I'll return just because of her, but the deals were awesome too!
Jeremy was most helpful tonight in helping us pick the perfect new room for our little princesses Christmas present, beautiful furniture at a great price!
We just purchased a new Beautiful couch and coffee table. Black Friday deals were great Our experience was fantastic! Our little family felt so talented care of. We are so excited. Can hardly wait for delivery Thank You Dino, he really took great care of us and was happy for us too.
(Translated by Google) Very elegant and excellent treatment. (Original) Bien elegante y un trato excelente.
We went in to purchase a sectional. Ms. Shirley was very nice from the moment we met her. She gave us the sale details and then gave us space to shop around and weigh decisions. She was always nearby to answer questions but never hoovering. She made checkout and delivery super easy. Great experience!
Fast, easy, service took less than 20 minutes.
Moises was very helpful!
Tonight we went to the store in Jefferson town, ky and purchased new dining room suit and server. About am hour or so later returned to the store to cancel our order and was told we would have to pay the restocking fee of $200. We have bought our bedroom, living room and coffee and end tables from Ashley furniture over the last few years. We felt like we have been loyal customers to you. We were told that the ordered items have already been put on hold us and that's why for the restocking fee and even with it beenThanksgiving night. I questioned them about that and wad told it's business as usually. Just very disappointed how we're treated.
Friendly, knowledgeable, patient staff that helped me furnish several rooms in my new house!! Beautiful selections as well.
Excellent customer service! Maddie went above and beyond to help me find EXACTLY what I was looking for!
Worst furniture store in Louisville. Furniture took twice as long as the estimate to arrive. Some of it was broken. They didn't want to cancel the order and give a refund when the replacement was going to take another month. The quality of the furniture was also poor. The couch fabric began peeling off soon after we bought it
Very clean and well organized! No problems at all sitting on any display, unlike other places that are so crowded you can't sit comfortably. Moises was so very patient and helpful! Spent about 3 hours there, so I know he's got alot of patience!
Man watch out they have good game going now theirs super nice while ur buying but after the sale watch out they will string you till kingdom come we been waiting for are furniture to come an now they call we can't get everything we never Guarantee you an was really nasty an rude will never shop their again really bad experience
Carl was very helpful. It was an easy and fast transaction. We are extremely satisfied. He is a kind man to work with. Thank you.
Walked around the entire store and sat on a couch for a good 10 minutes before anyone asked if we needed help. Once we were finally helped the salesman was very helpful and answered all of my questions and concerns.
Talked to floor rep as I came in, kinda spoke about my new house, was then hunted like a wounded animal as I walked around. Felt more like I was a shoplifter than a customer. Really uncomfortable, looked at half the store then left. Might have bought something, probably won't be back.
Derek was such a great help and we found just what we were looking for!
I had a terrible experience at this location. I would give it no stars if I could. We went to purchase a sectional from the store not online. When they delivered the furniture it was the wrong color that we paid for and fabric. We called the store and after getting the run arounds they had to put an exchange in for the correct furniture. Well it took them 2 weeks to deliver the wrong furniture again. After that we decided to get a refund, they declined it and stated all sales was final. I sent them the pictures of the sectional from in the store and the one they delivered. The manager Carolyn states they didn’t look alike. They really screwed up big time. We paid for the furniture flat out no payments or anything. They stated we could get an exchange which is bogus. This place is a joke. I wouldn’t consider going to this location at all. This is a fair warning.
Super great deal, awesome people helping us out. Loved the set up of the store as well. Very organized!
Loads of furniture to shop through!
We received our furniture yesterday and it looks great!!! The staff was very friendly and helpful when we were decided on what to pick out! The guys that delivered the furniture were very polite and helpful!!!!
UPDATE TO BELOW: Wouldn’t recommend working with Rory either. Texted him to see if he could work with me better than the incompetent customer service team at corporate. His response was “be happy with whatever date you get with holiday sales happening”. You are not a valued customer by anybody at this store or company. Once they have your money, they care nothing about getting you taken care of. Have had the worst customer service I’ve ever experienced at this store. Our salesman was Rory and he is about the only bright spot. The sales process with him was great. But after he handed it over to his back office team, it came off the rails. First off, they had to wait A MONTH to schedule our delivery. So the day before our scheduled delivery, a month later, they say half of my sectional is back ordered, so they can only deliver one half. The corporate office calls the next Tuesday and tells me they will get it delivered Thursday, 11/21. They say someone will call the next day (today) to confirm. Having not heard anything I call them back. The woman that answers says nothing is scheduled for delivery and she needs to put me on hold. ( I’ve been on hold for 15 minutes as I write this review.) DO NOT buy from this company. They only care about collecting the money up front and then maybe, hopefully, one day in your life, you’ll get all your furniture you paid for.
DO NOT, I repeat DO NOT buy furniture from Ashley HomeStore. We bought our sofa and loveseat less than 6 WEEKS ago. We spent well over $2k and the frame has already split in two.. We were told that they would try to fix it and if that can’t fix it then they would replace it (with the same couch). That’s great... however, the problem is that the quality of their products does not align with the prices they charge. We have owned our sofa and love seat for less than 2 months and in the event they do repair or replace it, I will still be stuck with trash furniture that will likely not withstand normal wear and tear. The frame of your furniture should be the strongest component. A company who is producing cheap garbage furniture that only lasts a couple years at the most just for it to then go sit in a landfill should be shut down. On top of that, their customer service is awful and their policies are there so they can rip you off and take advantage of their customers. Just look up Ashley Furniture HomeStore complaints on Facebook. There are dedicated groups for people that have been ripped off and taken advantage of. If I could leave 0 stars I would.
The sales rep was very helpful with getting me the best deal possible 🤗
I had a great experience with Maurice, thank you for being so patient!!
Great and friendly service!
(Translated by Google) GOOD BEAUTIFUL AND CHEAP EXCELLENT PLACE (Original) BUENO BONITO Y BARATO EXELENTE LUGAR
Always a quality purchase at Ashley and the sales reps are very helpful and courteous.
Great service and amazing products
I'll never go back there to buy anything. I'll never go back there even if there's something for free. Corporate policies are horrible.
Had a very nice experience shopping at the store. Sales representative was very friendly and patient with me and my husband. I am a very indecisive person so it took quite a while to make a decision. However we did decide on a few different items and are very pleased with our experience.
We worked with Shirley and she was amazing! We got a great deal, and we absolutely love our new dining set.
Thank you Shirley Johnson for the fastest and easiest furniture purchase! Very friendly and knowledgeable!
My wife and I purchased furniture from the Louisville. Unfortunately, when the furniture arrived 2 pieces were damaged. We called the salesman who directed to customer care. It took over a week to get things resolved. First of all. Why did furniture I purchased go out of the warehouse damaged? Quality control would dictate that it should NEVER Leave the store before being checked. Secondly, we bought furniture in good faith but were directed to CUSTOMER CAre. We are the customer. But had to do the leg work to get things right. Should have been done right to begin with. Never Ashley Furniture again. Don’t spend your money there.
our sales person KAL was very personable. great guy. do yourself a favor and ask for KAL
Products are ok but customer service maybe the worst of any company I have every dealt with. Unresponsive on the phone, rude and unpleasant customer service in person, seemed more like they were reluctant to assist someone wanting to spend over $1000. Ashley furniture isnt the problem its the people they employee who give the company a bad name. Tread lightly when shopping hereo
Dino was amazing! He made buying my new sectional for my home a breeze! Very personable! Keep this guy around 👌🏼!
They don't answer the phone
Recently we purchased several pieces of furniture for our new home. Megan did a wonderful job guiding us into products that fit our needs. Thank you!
Quick and easy purchase. Large selection
Sales reps are nice. They’re willing to work with you. They’re helpful and offer valid advise.
Sales staff was excellent. They were not pushy and they showed us what we were looking for. Great buying experience. Thank you Nathan Hill and Derek Cantrell. You guys were great
BUYER BEWARE! They don’t even deserve one star. My cousin and her husband just purchased enough furniture from this store to furnish their new home. The furniture arrived USED, DEFECTIVE and DAMAGED! They were told that a representative would contact them and that has not happened. Now Ashley has told them they will not exchange the furniture nor will they refund their money.
Found just what we were looking for at Ashley with the help of Sharon Johnson. She made our experience seamless.
Great Service and Got the new couch sooner than we thought. Worked out for us perfectly. Thanks for making our house more of a home due to our new couch.
I was very satisfied with my shopping experience. The selection was excellent and our salesman did a wonderful job of showing us selections and answering any questions we had. We will definitely be doing business there again
We have been purchasing our furniture from Ashley's for years and have always been extremely happy with our purchases. We recently relocated and our mover crushed one on my chairs. Mattie found my exact chair and arranged for me to pick it up same day from their local warehouse. If that isn't exceptional service, I don't know what is!
We spent over $6000 at Ashley on September 21st and still haven't received everything. We received the coffee table, it was used and damaged so now we get to wait until October 26th for that. Kids bedroom sets were to be delivered October 2nd but the day before we were notified that they were not in stock. New delivery date was set for October 15th but we received a call that they will be delayed AGAIN. Sectional delivered today that is damaged 😡So if you enjoy waiting over a month for your items or enjoy paying for new items but receiving damaged and used items, this is the place for you!
I love Ashley Furniture. Their style, quality, prices. You can’t beat them!
I usually have issues with orders being delayed or cancelled. This past order was smooth and on time
I've only come to this store a few times but every time I do, I find exactly what I'm looking for. The staff was helpful, avoiding the extremes of being in-your-face pushy and nowhere-to-be-found. It's not where you go to get a bargain but prices are reasonable. There are two main downsides. One is that checking out always takes a surprisingly long time, even when there is no line to wait in. Two is that a lot of the items are not in the store and the warehouse is all the way across town.
I haven't had good experience here in Ashley. Staff is very rude. I am giving 3 star because you will find almost all matching furniture with different variety which makes you avoid to trip to other stores.
My wife and I would highly recommend Ashley HomeStore. The sales representative was knowledgeable and friendly. He was very helpful and patient as we made our decision. The delivery was quick and painless. Happy customers!!
I came in the store to look for a particular couch and I was also in a rush as I was headed to work. They had the couch, got me approved and worked together as a team to get me out of there on time and with a delivery date for the couch to come in. I couldn't have been more pleased and happy with this purchase but with also the customer service that was provided. Thank you everyone who helped make it happen!
Ashley’s makes furniture buying easy, Rory was a huge help very knowledgeable and respectful. I would recommend Ashley’s home store to anyone. Also check out the Blankenbaker location because they have an outlet store in the back with tons of discounted items! We found most of out items in the outlet
Shopping at Ashley for our new sectional was a great experience. They had a huge selection and we are able to meet everything on our wish list for our new couch. The salesman that worked with us was patient and down to earth, and we did not feel pressured. We will shop Ashley in the future!
Always a delight shopping there. The personnel are very patient and helpful with the process and service and delivery were very professional
Great place to shop and has outlet inside .. great savings
Went shopping for our new home and Shirley the salesperson was very informative. She helped us design our living room and dining room. She helped us with financing it....my husband and I had a pleasant experience. Ashley furniture store is beautiful inside...
Rory worked with me. I was in the store for at least 4 hours. He was very patient, helpful, and understanding. He helped me find what I was looking for! He was GREAT to work with!!!
Great selection of furniture for every room
White Sangria and Creme Burlay
First I'd like to say that the employees working at the store are SUPER helpful. Shirley greeted us when we first went in the store and went above and beyond to help us find a bedroom set that we loved. She also pulled Martin in to help us find the perfect mattress for us. They both spent a great deal of time with us and we were very impressed. That night we ordered our brand new adjustable bed, mattress, and nightstand. Shirley took care of our financing and did everything she could to help us from messing up our new house closing that was happening a few days later. After closing on our house we went back again to finish our order and ended up adding on a new dining table as well. Again, Shirley was fantastic! We knew upon finishing our order that everything but the nightstands were supposed to deliver at the same time. We confirmed our delivery when we got the text the day or two before and then we received a call saying that one of the two mattresses was on delay. (we had ordered 2 twin xl for a king frame). So, now my husband is going to have to sleep on an air mattress for a couple of days. Not a huge deal but frustrating. Delivery day #1 comes and when the delivery crew arrives they are very nice and do a good job delivery, except... they were given the wrong dresser. Apparently two numbers got flip-flopped when the order was put in. I understand how this can happen but still frustrating. At this point we have a bed frame, with one of two mattresses and a dining table. I stop by the store after work that day as I work nearby to see what had happened regarding the wrong delivery and the manager, Caroline, helped me out. She corrected which dresser was supposed to deliver and even was able to move the mattress and night stand delivery dates up. She was super helpful and nice. However... when we received our delivery text and confirmed, we got another phone call. Apparently the only thing available for the day she had put in was just the mattress again. So, despite her picking an available date, it still wasn't happening. I called at this point and asked Caroline about it and she was not able to reach the location that had the furniture so couldn't help us at all in getting things resolved. Delivery 2 came... mattress only... same crew as first time, still very friendly. Delivery 3 finally came... dresser and night stands. This was on a weekend and was a completely different crew. They weren't as friendly as the other crew, but still cordial. They got the correct dresser and the nightstands in only for me to spot a couple of dings on the dresser and a tiny tear in the felt of one drawer. He took a furniture pen to the two dings and told us we could call for a replacement. As for calling to get a replacement... my husband & I both agreed we'd just stick with the dings because we didn't want to deal with Ashley on this order any more. As much as we loved the people at the store that helped us (especially Martin & Shirley!!!), we couldn't believe how horrible the scheduling system was. I'm not sure how the store could see days available and then everything got changed so many times! We ended up needing a new couch because our old one wouldn't fit downstairs on moving day, but instead of going to Ashley we ended up at Haverty's and the delivery there was so much better. So, all in all, I'm a bit torn on how I feel about this company. I think their scheduling system needs a LOT of work. If they could improve it they'd probably have a great company, but the way things stand now, I'm hesitant to go back.
They had my order for OVER TWO MONTHS then the day of the delivery they call and say they don't have the rails for my bed set. You had two months to get the rails. Doesn't help I tried to call customer service and was on hold for over an hour and never got to talk to someone about my order.
STAY AWAY FROM ASHLEY FURNITURE! Absolutely terrible service. Sales was fine, not pushy but after that everything went downhill. We ordered 3 bedroom sets and a mattress . The day before delivery the despatch note stated the mattress would be with the delivery so we got rid of our existing bed as per instructions. The delivery men show up with the bed frame but no mattress, I am left to sleep on the floor. The call center staff had a terrible attitude and kept saying 'mattress on back order'. I managed to get some help from a different mattress company who could send a mattress the next day. I called Ashley furniture back to cancel my mattress. They said they will pass on to the store. I called the store, they said they will send cancellation through to manager. I spoke with 3 different people that day and not one of them apologized for the mistake they had made. 2 weeks later I call the store again as I am yet to receive my refund. I am told that they have not processed the cancellation and will forward to management. Once again, no apology for their error. I can't believe how difficult it is dealing with this company! STAY AWAY from there at all costs!
Great assistance helping us with instructions for bed assembly.
Recently purchased a kitchen table. The service was helpful, nice, and efficient. The selection was great and the buying process was super smooth.
Nice selection. Friendly people
Go see Shirley, she is great. Very nice selection of furniture at reasonable prices.
Catherine was amazing! Your furniture and deals are impressive.
I have made several purchases at Ashley Homestore and have been extremely pleased with the furniture, but most importantly the customer service. I am a bargain hunter, always on the prowl for a deal. Ashley Homestore has competitive pricing but their sales and financing options are unbeatable. I have had the pleasure to work with Mr. Rory Williams on a few visits. Although every sales associate is kind and welcoming, Mr. Rory made a lasting impression on me after my first purchase. He is "my guy" for any furniture needs. He always greets me with a warm smile and shows a genuine interest in what I am there to purchase, instead of pushing me to exceed my budget. Mr. Rory is a wonderful sales associate and I look forward to working with him again. Like I said, everyone is terrific, but I highly recommend Rory Williams. You won't be disappointed!
Needs better customer service. Associates standing around talking but no one asked if they could help us. We had to interrupt to get assistance
Great selection, staff is very friendly and helpful👍
Had an awesome experience at the Ashley Homestore!! My husband and I have been looking for weeks for the perfect sofa for our new 1 bedroom apartment. Our ideal sofa was leather, a neutral color, and a sleeper - we found exactly that at the Ashley Homestore Outlet!! As soon as we walked in, we were greeted by Ashlee who was so friendly and helpful! We had never been to the store before and she pointed us in the right direction of what we were looking for and to the new outlet in the back of the store. After looking through every inch of the store and the outlet, we found the perfect sofa (a gray leather sleeper sofa)!! We weren't sure about if the price fit into our budget, but Ashlee and the manager, Rory, were so kind to help us get the best price!! The outlet had a huge selection and was priced well. We liked the wide range of styles that Ashley Homestore & Outlet had to offer, too! We are so excited about our first sofa purchased as a married couple! We will definitely go back to Ashley Homestore & Outlet in the future!
Very easy to work with however made mistake on address for delivery
Really could not find anything we liked and felt like salesperson was stalking us.
My family went into the store today we weren’t greeted or asked if we need help by anyone for 45 minutes, we passed at least 10 employees that weren’t busy with customers, ect. Once we were greeted it was by the only african american employee that appeared to be at the store. Luckily, he was very helpful but I think there should be some diversity training for employees. Ashley HomeStore should be lucky we were greeted by someone because my mother is furnishing our whole home, that is VERY spacious.
Very happy with Dino ! He is great and purchasing was easy. I will recommend at least stopping by before you make you buy anywhere else. Lots of different styles to choose from.
Nice store. Always can find what I am looking for. Thanks
We had a great experience. We were so obnoxious and had no idea what we wanted. Rory and Ashley we patient and helpful. They guys that loaded our truck were also helpful and careful. Our furniture is beautiful and comfortable.
First time buyer for new furniture for my new home! Jeremy Rasmussen was super kind, and very helpful. He was eager to help me find what I was looking for. He helped me find the perfect bedroom suite for myself and my children. He showed me several options, and helped me work through how to make it work for my home. I was able to find what I wanted in my price, and it was a great experience.
Absolute worst customer service. Buy here if you can wait a few months to get furniture and still wait.. I could have built my couch faster with a banana
Great customer service! Will be back for any future purchases.
I was looking for possibly just a headboard, found the perfect frame head and footboard, all within my budget! Thank you Ricky for the amazing customer service! Totally appreciated! I would suggest you go to Ashley's HomeStore
Amazing place for the rent to own option. Martin in sales was wonderful and Jeff in the finance department was great to work with. Great selection, great service and great prices!
Let me start off with I hate shopping. This was one of the best shopping experiences I've ever had. No pressure, no pushing. My wife and I were left,to decide on our own,what we wanted. Once we made our decision, we were quickly introduced to Martin. He answered our questions and treated us in a respectful manner. We made and closed the deal. Looking forward to our new recliner and sofa being delivered on Friday. I will definitely shop at Ashley Home Store again. Regards, Terry Byrnes
So tired of trying to shop for furniture at Ashley's and being harassed by salespeople every step we take. It unfortunate, because they have a great showroom, but not being able to take your time to look around makes it unbearable to shop here. You cannot spend 10 min of alone time looking around without being asked over and over and over again if you need assistance. At one point, a salesman (who we already told TWICE we didn't want assistance) sat on a couch my husband and I were trying out, to give us details we didn't want nor need. Enough already! We know how to find YOU if we need help!
Clean and the staff was friendly. Just not our style.
Amazing place to buy furniture. There are so many different colors and styles to fit any and everyone. Friendly workers and they work with you to make sure you get the furniture you want!
Dino was great. Great selection of furniture. Even directed us to the clearance section before we made our decision.
Experience was horrible will not be shopping here ever again
This is your place if you want to spend way too much money for mediocre service.
3 legs dining tale been delivered to my house from Ashley Furniture last Saturday (7/13/2019), almost 3 days three-Legs dining tale still laying on my dining room, nobody from Ashley Furniture contacted us try to fix it. Understand everybody made mistake, I just curious to see how long will it take Ashley Furniture to fix their mistake???!!!
The store shopping experience is fine. However, their delivery system may be the worst in the region. They allow customers to select date, but not time window. They said that they will contact you 48 hours before delivery. But it actually is 24 hours. My dining table came with two holes that were supposed to be drilled, but not. The delivery person could not assemble the last leg. He told us to contact the sales person and this could be fixed very fast. Called the store. The lady kept on asking me to talk to the service department, which did not answer my call at all. I asked to talk to the store manager. The lady did not allow me talk to him. I missed my son’s swimming champion meet for the delivery. Now I have a table in my dining room, upside down with one leg missing and a dirty cloth underneath it!? I told the lady that I want this to be fixed as soon as possible and I want to know when! She said that she could not answer this and I had the right to share my experience. So I am here sharing.
Bought a couch and Shirley Johnson was great!
I was pretty anxious about shopping for furniture; first time buyer for new, so I was pretty stressed. Catherine was super kind, and very accommodating. She asked what I was looking for, and showed me around the store at different pieces with my needs in mind. She helped me find the perfect set of furniture to work together for my space. She showed me several options options, and helped me work through how to make it work for my home. So easy breezy, and it was super fun.
Loved it
Rory was extremely helpful and patient. I will definitely come back.
Great customer service. People are helpful and understand your requirements and suggest accordingly. However we would like to see more colors with contemporary dining set options.
Rick was very nice and helpful. Took us straight to what we were looking for and helped us out with pricing. Great experience as usual.
Dino was really helpful ever since we stepped inside the store. He helped us find the perfect sofa for our family.
Love this store. Beautiful furniture and friendly helpful staff. Found just what I wanted.
Rory was amazing he took his time and ensured we was taking care of. He asked multiple times if we needed any refreshments. He made small talk during the whole process he made the experience personal and that’s what we loved. I would definitely go back to this location all the employees was helpful. The new manager was friendly and checked up on us during the process...Thanks again Rory happy 4th of july....
They have an AMAZING selection of furniture that’s way more affordable than other places. Shirley at the Louisville location was amazing at getting us the best price and being very honest about the quality of all the pieces we were looking at. We will definitely be back for future purchases!
If i could give them 0 stars, i would!! I bought a brand new sectional from there in March of 2019 & there's a part on my chase that's freying at the sem & my 1 year warranty doesn't want to cover it because it's "normal wear & tear" but I've only had it 3 months!! Paid over $2,000 for something that's falling apart but it's not a manufacturers defect, so they say!! Horrible customer service, i was hung up on!! Save yourself the trouble & go to another furniture store who actually stands behind their furntiure!!
Please go to any other furniture store! I’ve shopped at many and Ashley is by far the absolute worst experience I’ve had. A huge waste of time, money, and my patience. From Ashley I purchased a bedroom furniture set with a bookshelf for ~$3300. The first delivery came and two pieces were damaged (1 end table and the bookshelf). Spent 2 hours on the phone with customer service to reschedule a second delivery which they later canceled on me b/c the furniture wasn’t in stock, so I spent another 2 hours scheduling a third delivery. The third delivery came (after I drove 15 mins to meet the deliverers at the interstate exit b/c they couldn’t figure out how to use a GPS) with the replacement end table and bookshelf, and of course the bookshelf was damaged again. The delivery men attempted to color the bookshelf with a Sharpie to ‘fix it’. When that didn’t work they kept one damaged shelf and left the other damaged shelf with me. I refused to take a third vacation day for a fourth scheduled delivery so I called customer service and asked for a refund. After an hour of arguing I got a whooping $80 back on a ~$3300 purchase. 2 vacation days and ~8 hours on the phone with customer service wasted. My family will never shop at Ashley again and if you value your time and money, I encourage you not to as well.
Great service! I visited store yesterday and called today to order bedroom furniture. Jeremy Rasmussen was extremely helpful and very knowledgeable about the product and took care of everything.
Do not get the extended Warranty!!!!!!! We purchased a sectional added extended 5 year warranty to protect our investment. Delivery took almost 3 months. NOT COOL but we made piece with it since they removed the cost. Two years into ownership one of the springs on the back of one of the recliners pops out. Called Ashley which resulted in contacting vendor. Called vendor: described my problem and as you may have guessed everything is covered except the issue at hand. Called Ashley: nothing they can do since it's out of the 1yr warranty. Asked for supervisor... So sorry they are not able to speak to you. These are the things that drive folks mad! Companies that get away with doing business like this. If you buy from Ashley ( I sure won't) don't believe the staff and make sure you are aware of what is covered if you venture to get ripped off!
James Pierce was an excellent help in finding us the perfect selection in Ashley homestore. We ended up with a great couch, loveseat and ottoman. He was great in helping us with selection of comfort, style and clever suggestions to fit our needs. This was a smooth transaction, and we were really pleased.
We had a great experience and look forward to doing more business with Ashley Furniture
Customer Service.....Awesome. Loved one of their Reps "Derrick".He was really helpful & sweet.....funny too..I will definitely return!!!!
Glen was very knowledgeable and helped us with our decision making. He made the process seamless.
They are rude. When you call to speak to someone they just hang up on you. Ask to speak to a manager and she doesn't care to call back. I called back the next day and was told she will call me back but never didn't. So obviously all this place cares about is getting your money. Once they have what they need from you they no longer will help you. I have gotten all of my house furniture from this place and all I was trying to get was a new nightstand. They will never get anymore business from me. I will be getting all my home furniture from somewhere else 😡
Great deals and very friendly staff! Ashley was very helpful and patient as we picked out the perfect livingroom set.
I’d been looking to replace a $3,200 bed/mattress, that I was forced to throw away due to a mold problem, for 2 weeks when I finally came to Ashley Homestore. From the minutiae I arrived, Rory took excellent care of me, he immediately got a wheelchair for me & he pushed me around the entire store & outlet assisting me as needed. He is by far the kindest most compassionate sales person I’ve come across in a very long time. His knowledge of their merchandise was also outstanding. I not only bought a bed frame and mattress, I purchased a leather sofa & double recliner from their outlet store. John in finance did not disappoint either, he was very helpful & explained my financing options in great detail. I was so thankful that I chose Ashley for my home furniture purchases.
Ashley Furniture has absolutely and consistently given me THE WORST furniture-buying experiences I've had in my life. A sofa was delivered nearly two months after the scheduled date (even though I was promised otherwise), and a table was later delivered damaged! I was promised, by the delivery crew, that the table legs would be exchanged quickly, but Ashley's sub-contracted Fast Furniture Repair (what a lie) based in Florida prescheduled a repair visit a whole month later (at a time I told them I would not be home). They called back over a month later to schedule another repair date, another month in advance, and hung up the phone on me, when I insisted on reasonably scheduling a repair date at a time when I would be home! What's worse and unbelievable is that Ashley does nothing to resolve any problems after furniture is delivered, saying it's out of their hands, once you trust them and sign for it on delivery. Yes! That's actually what a customer service representative at Ashley actually told me, with an attitude as well! (Basically, "Tough luck. You trusted our delivery crew and signed for it!") To make things worse again, replacement parts sent to my home are not correct and are yet to be replaced, despite further promises to do that too! So, I'm still dealing with this nightmare over two months after my purchase, with no hope of a resolution in sight, even after speaking to multiple managers and store personnel! Yes! Even after all of this has allegedly been reported to the "higher ups," the problems persist and worsen to this day! If no stars or less was an option (using negative numbers), I would give Ashley a negative five stars (-5), with an exclamation point! BUYER BEWARE! Don't sign for anything from Ashley unless it's perfect on arrival! Scrutinize your furniture very well, and tell the delivery crew they can have a seat and wait! Don't just do a cursory check and sign or believe it when they say they will have someone out to fix it quickly. That's a lie. If you don't believe me, ask an Ashley representative about their furniture repair service, Fast Furniture Repair in Florida, just in case you need it, before you spend money on their furniture! Be informed, and let them know you are smart! My experience with Ashley has been a nightmare! I will NEVER buy from them again, and I will tell as many people as possible about my nightmare, so that others may be spared the horror! Buy from them at the risk of great peril and money regrettably spent!
Please whatever you do DO NOT WASTE YOUR MONEY THERE. My husband and I spent over 6000 dollars PLUS WARRANTY 3 years ago which we still have 2 years left on the warranty and are stuff looks like it is from the trash their leather peels and flacks. Looks horrible. Look else where I should have bought used online from a person before I ever bought from them. PLEASE DONT BE LIKE US!!! OUT TONS OF MONEY FOR NOTHING BUT TO GO BUY SOMETHING ELSE.
Waited over 5 weeks to get all pieces ordered. Received multiple Calls to reschedule delivery. On delivery day, while waiting I received a notice that once again my delivery has been rescheduled. I have requested a refund on these furniture pieces and this process is also unfriendly. Very disappointing
Great furniture, nice people. The whole process of buying furniture takes time, so don't be in a rush. Had my second experience with this store today and it went very smoothly. All the associates were very friendly & the whole experience went great. Can't wait to get my new table set.
We visited both Havertys and Ashley the same day looking for living room and home office furniture. I was unable to tell any difference between the two products with the exception of a 200% premium at Havertys. Additionally, Ashley has Derek Cantrell. I truly hope someone from corporate sees this review and recognizes this man for being an exceptional associate. At Havertys I felt like I was walking into a used car lot being hounded every 5 minutes by the sales person on 'value' and 'customization' to the point of being uncomfortable. Reading your prospect is one of the key skills associated with a great salesperson, and he read ours perfectly. Checked in, pointed in the right direction, mentioned current deals, told us where he would be, and left us alone. It was perfect for our style and we purchased everything with him. I even tried to poach him for my agency, but he was passionate about the company and the business. Truly an asset to this company.
If you can afford to buy it outright, do it. You will save a lot of money doing so. If not then finance, but overall wonderful experience buying our sectional.
We had a great experience ...again ...at this Ashely location. It was fast and quick. We have bought several pieces of furniture from this location and have always been satisfied. Ashlee was our sales rep and she was fantastic. Can’t wait to see our new furniture in our new home.
Excellent customer service!! Jeremy was very helpful and made our shopping experience so much easier!!
Shirley was super friendly and down to earth. She helped be build a sofa/chaise exactly the way I was wanting it.
Ashlee listened to what I was looking for and was able to find just the right Living Room furniture I was looking for
Awesome selection of furniture
Best furniture company
Low pressure sales was nice. Lots of attention from staff, but only Shirley had the inside scoop on the discontinued model not having LAF chaise we liked so she saved us from a lot of hassle. The newer model was cheaper but they didn’t move us towards that one, we had to figure it out. Overall, an enjoyable experience I thought could have been improved a little.
Excellent variety of furniture and outstanding service! When you get there ask for Dino. He provides the perfect balance of knowledge and salesmanship while giving you enough room and space for a great shopping experience!
Great customer service. A wide selection. I was hoping for something a tad more contemporary but if you like traditional furniture, it’s a great place.
Dino was a great person to work with and our buying experience was wonderful once again.
I can get lost in here with no way out I need a delivery 🚛
Very nice salesperson, I didn’t feel pressured. He saw I was in a hurry and respected my time while still being very friendly. Love the value of what I purchased and cannot wait until it is delivered!
My girlfriend called me needing help picking out new furniture. So I head over and my girlfriend is sitting on a sectional with one of the sales professionals, Catherine Johnson. She took great care of us. I’d recommend her or Ashley’s Furniture, any day of the week.
Lots of selection in both the showroom and in the outlet. Dino was very nice and not pushy.
My experience was very satisfying, the store was very clean, well laied out and had a very good selection compared to other competitive stores I have visited. My sales representative ( Ashlee Myers) was outstanding. She was very professional in her dress, knowledge, and sales presentation.. I would recommend Ashlee and the Ashley Home Store . Their prices were competitive but not low. I don't know how the Delivery side is at this time, I am hoping they will compliment the store and the sales team. All the process seems to be well organized and easy to understand. So far their communication and follow up is very impressive.
Maddy made our experience one to remember! From the moment we walked into Ashley's she was Johnnie on the spot! Maddy was Cordial, Courteous, Friendly and most of all very knowledgeable! Thank you Maddy for assisting us in the purchase of our new and affordable bedrooms suite! Kind Regards, Derrick & Shiryuko Dennis
After 2 months of window shopping online and in store bought at Ashley.
I would give zero stars if I could. My husband and I purchased a brand new, wrapped in plastic mattress from this store. We did not have a truck with us, so it was tagged sold and we left to pick it up later. Two hours later my husband returns to pick up the mattress. He gives the employees our slip, and waits. It takes awhile for them to return, and when they do they return with a completely different mattress. This one is not in plastic and is a completely different color. The employees inform him that it this mattress is "better" than the one we bought. After some investigation my husband learns that the store sold our mattress to someone else. Then they took a six-year-old mattress used on floor models and tried to give it to us for the price of the original brand new mattress we purchased. To top it all off the employees and manager act annoyed that we are questioning them and won't just take the mattress. My husband pushes and is told they would give him the floor model for a discount and they will adjust the price from our original purchase. My husband is annoyed, but the this is for our toddler's bed and he is just tired of dealing with it so he gives in. He asks for a receipt and they tell him they are too busy to give it to him, but will email it later. He is frustrated, but says fine, and returns home. We wait several hours and no email. We return the mattress and ask for a full refund. We are met with more irritation and told that they were going to email us but they were just so busy they hadn't had time (there were five cars in the parking lot - the store was nearly empty and there were more than enough employees). Finally we are given the refund. Bottom line: They tried to scam us and treated us like we were the problem. We will NEVER go there again.
Horrible. I am not for sure what else to say. I was told items were in stock and would be delivered. The delivery day came and order was missing several items. Their explanation was that someone was supposed to contact me. WOW... I refused the order. In the process the delivery drivers scratched up my brand new walls and busted a light. Please go somewhere else.
Jeremy was very patient and helpful.
very helpful sales staff and manager
Had a good experience shopping here. We let the staff know we just wanted to look and they let us do our thing just checking in occasionally to see if we needed anything. Haven’t received our set yet so can only review the store. They had lots of classic style pieces which was good for us. They had some other trendy stuff but that’s never my thing.
The salesman, Dino. Was very helpful in helping me find a recliner for my husband who has dementia. We wanted one he could operate with less buttons to push. Delivered in two days.
My review is based on my service in the store only. We won't get our furniture till later on. We worked with Glenn who was very patient with us and us walking around in circles! Trying to decide. We also worked with Glenn's manager who helped us finish our order! They made it a quick and easy process!
The furniture was basic. Sales-folk seemed bored.
Rory was a fantastic sales person! Allowed us space and time to look, but was available when we needed him. We were in need of furniture for several rooms, and this location offered a variety of selections for our needs. Great job Ashley HomeStore!We will be back!
Jason was such a pleasure to work with. I love that he allowed me to look around without hovering or being pushy. He listened to what I was looking for and answered questions when I had them. I felt no pressure which made an enjoyable shopping experience. I ended up purchasing two nightstands and a dresser which will be paired with an upholstered bed. Highly recommend shopping at this Ashley Homestore.
Buyer beware. All sales are final but they won’t tell you this. Once delivered to your home no way to get your money back. My niece was taken advantage of and the salesperson told her if she did not like a chair once it was delivered it could be returned but this is not the case. Their website says they have a “happiness guarantee” but it does not include getting your money back you can only get a credit to use in their store. They charge a restocking fee and a pickup fee. They are not honest and give you the run around. I will never shop there just because of how they have treated my niece.
Great service by Tyler and Ashlee. Very happy with price and delivery options.
Bought a sofa. It was exactly what we wanted. Martin, our salesman, was very helpful and answered all our questions. We will shop here again.
Great team
Is always good to get the best experience shopping furnitures with style and with the help of a great customer service from Dereck Cantrell!
The staff was very friendly and Jeremy helped us out alot with all our needs. Highly recommend this store!
Derek was a pleasure to work with.
Glen was great- very in tune to our wants and needs - we BOUGHT!
Nice people. Everyone was super friendly. Leaving this review for a chance to win $500. 3 star because the prices are higher at the store than online for the same product. I feel cheated.
I had the best experience picking out furniture! This is my second time there. I bought black leather couches 10 years ago and they still looked good. Just wanted a upgrade because of our new baby! Thanks again
Very nice showroom with a variety of financing options. However, furniture is a little overpriced.
James was very helpful in providing choices of furniture per our requirements we provided to him
Keya was fantastic to work with! We came in the store looking for a specific piece of furniture and even though it was not in stock, she recommended something that was comparable to sit on. We ended up getting a GREAT deal without having to haggle which made the process very smooth. We are so thrilled with our new purchase!
We purchased a sectional sofa from Ashley and the experience has been horrible. Our recliner does not sit level and Ashley keeps replacing the same recliner mechanism in order to correct the defect. But, it has never been corrected. Now, Ashley is failing to stand behind their product. They want to attempt the same repair, again, for a third time! If the first two repairs didn’t work, why do it a third time? We now have long slabs of rubber wedged under the right side of our recliner. The recliner has caused medical issues for my wife and I, as the seat is unlevel and causes sever back pain. Ashley will not replace the recliner. They don’t stand behind their warranties. Every piece of Ashley furniture we’ve ever owned was poorly built and it seems the poor workmanship and customer service is status quo. Take your money elsewhere. I’ve seen Walmart furniture outlast and outperform Ashley furniture. We’re now finalizing a lawsuit against Ashley. We’re confident we’ll prevail. Avoid Ashley at all cost! UPDATE 4/6/19: Despite Ashley's assertion, "This is definitely not the kind of Ashley experience we want our customers to have." Ashley still refuses to replace our defective furniture. They've since had their paralegal contact me to mitigate the matter on their behalf. Their paralegal is maintaining the status quo and nothing is being done to replace our defective furniture. Ashley tells you they'll stand behind their products, but they don't. Their response below is scripted and insincere. Please, avoid Ashely at all costs. Their furniture is junk, and their customer service is asinine.
Was able to find my new living room furniture with a great selection to choose from.
Our shopping experience was great. We had a pleasant salesperson and the furniture selection was fine. After we purchased the bedroom set the rest of the experience was all downhill. Let me mention that we are moving and our future home is unoccupied. We need furniture now. We bought this furniture due to assurance of a timely delivery after being told it was in stock in the local warehouse. We have several deliveries and are trying to schedule deliveries such that most would be around the same time. Three days before the scheduled delivery we were informed that one essential item was on backorder. Two days before delivery we were informed that delivery would be from 5:15pm - 8:15pm. We called Customer Service and everything was blaimed on DOT regulations, the manufacturer and computer scheduling. Another representative actually told us we could re-schedule on another day but still would not have any control of the delivery time. It's like the old days waiting on the cable guy. I doubt if we will ever deal with Ashley Furniture again.
Quick-service great service good pricing like the protection plan. Will definitely return
Great service! Dino was exceptional. He was very helpful. Best deals and service. Highly recommend!
Carl and Rory were exceptional and made my experience worthwhile. They answered all of my questions and were very supportive. Additionally the employee in the Mattress Department offered a Tempur-pedic demo and this was nice! Overall, a great furniture buying experience for any first-time furniture purchasers. I would recommend to friends and family. Variety of styles would match any persons furnishing appetite.
The salemen were very helpful and not pushy. They let us tell them what we were looking for and let us sit on as many couches as needed to make our decision. They answered any questions we had. I would highly recommend this store.
Everyone was very kind and happy to help & answer any questions we had were able to find and purchase a living room set today
I and my family were very pleased to have walked into Ashley Home store and to have received optimal attention along with clear respectful communication. The furniture we purchased resembles TOP of the line quality furniture but with a much greater price. Bruce who was our sales person truly was GREAT! We look forward to enjoying our NEW LEATHER living room furniture set as long as we desire.
Martin was very knowledgeable of the product s and very friendly to my wife and I. He didn't pressure us by standing over us, he just checked in on us once in awhile to see how we are. The store was laid out very well and organized. Thanks Martin Richardson for coming in on your day off to take care of our needs and purchases. We will return to this store for future purchases.
Got the table and chairs we needed for a good price. No pressure by salespeople.
Just had an amazing experience at Ashley HomeStore. We weren’t bombarded by sales representatives at the door. Instead, Ms. Shirley welcomed us and made us feel so at home. She had great advice and gave us the best deal possible on our new couch! We’re thrilled!
Hello... we had a wonderful experience at the Ashley Home Store... bought a beautiful dining room set., beautiful. Customer service was very delightful, her name was Joy ... home store in Louisville, KY. Joy was very informative about the furniture. Great experience. Thank you, Joy. Judi and Robert Carr. Louisville, KY.
Kenneth immediately introduced himself and offered his assistance. He helped us find exactly what we were looking for and we walked out excited about our purchase. Thank you, Kenneth.
The first time I went to the outlet and Jason helped me and he was awesome! I purchased a King mattress, bed, and coffee and 2 end tables. I came a 2nd time to get my items I purchased previously and ended up getting bunk beds and kitchen table and chairs. I also noticed that I was over charged for my mattress and Jason got it fixed with no problem! The people are nice and very warm and helpful. I will DEFINITELY go back to this location.
Awesome experience! Staff was very helpful with my 1st purchase of a chaise sectional. Have to give a special shoutout to Salesperson Joyce Gatta. I was just going to put the couch on layaway because I don’t have the best credit. Joyce told me to apply for financing just to see, and she said that I might be surprised lol. Sure enough I was surprised! I was approved for more than I expected. I will be definitely coming back for future purchases! Thanks for everything!
I’ve been waiting for two months for Winner Furniture to deliver two Jackson/Catnapper power recliners that we’re supposedly “on the truck Monday”. Turns out they quit making the chairs we bought ... Same day purchase ; same day pick up at Ashley for a better price!!! Great job today Carl @ Blankenbaker Ashley !!
Rory and Shirley were great! I left and back multiple times and they still were super friendly and helpful!
Everything seems to be very cheaply made but very expensive
Go see Ashlee and let her hook you up. She's a great person, with kick a*s style, and she took great care of us while we put an apartment together 😊
Went to Ashley for a bed frame. Found a good sturdy one that we liked a lot and also got stand for our TV. We were helped by Jeremy and another employee. Both men were so helpful and nice. We'll get more furniture in the near future. Best place to get great furniture and decor for great prices!
Thank you Kenneth for our beautiful bedroom furniture that you so kindly helped us with!!! ❤❤
Purchased an electric recliner. The chair is fine but when it was delivered and set up the power cord was left directly under the rocker. A week later the cord got cut. Called about the problem and the part took over a month to come in. Not only that but it was the wrong part. This after sending them pictures and serial number of the exact chair. Called back but recieved no help, sent an email and recieved no reply. I ended up rewiring the cord myself. An $700 recliner that been rewired, ridiculous.
Everyone one was great but the black guy in the mattresses. He was rude because I didn't want his help
People were amazing!!! Outstanding customer service!!!
I recently tried to speak with Ashley Customer service and the manager about armrest resilience for a 3500.00 sectional I purchased 1 year and 10 months ago. The conversation was quickly directed to the 1 year manufacturing warranty, which I responded they sold me an extended warranty for an additional 300.00. Unfortunately the extended warranty company does not cover this claim or many other basic claims. Make sure you understand Ashley's does not stand by any warranties and will additional sell you an extended warranty that will NEVER help with basic coverages. I will never spend my money there again.
Wonderful staff!
Joy is the ABSOLUTE BEST. Ask for her. The manager Rory also has great care for his customers
Very nice salesmen, and the setting of the store is good with an outlet and clearance sections.
If I could rate this place 0 stars, I would. I purchased a chair and a half and a sofa in December. After 3 deliveries, I'm still waiting on furniture to be delivered that isn't damaged, defective or stained. I did have a 4th delivery scheduled, but they called me to reschedule since they "didn't have anyone available to make the delivery".
Had a wonderful experience finding the right mattress. I had a helpful and educated employee, who helped me narrow down the best options for me. Great experience and would purchase from them again!
Great prices and great variety! Our salesman was fun and informative. I recommend going for your furniture needs. If you go ask for Rory to be your salesman!
Shirley Johnson was great. She answered all of our questions without being pushy. She took a lot of time with us to make sure we got exactly what we wanted. We got a great deal and love the sectional we purchased. It is good quality and I trust it will last for a long time. We will definitely be back.
Derek C was awesome! Made the whole the process really smooth and made sure we were getting exactly what we wanted! Would definitely go back!
Kenneth was great. He showed outstanding customer skills
Kyle took very good care of me and I found a dining set I love. Everything went smooth and I was out the door and back to work.
Joy was very helpful in helping us buy our dining room set.
I purchased a table and 4 chairs because the sales associate told me it was in stock and would arrive at the warehouse in 3-4 weeks. Unfortunately, I haven’t heard from them about scheduling a delivery. I gave them a call only to find out it’s going to take another 6-8 weeks for the table to come in. Extremely disappointed I was lied by the sales associate. I think the least customer service could have done was to reach out to me and inform me the table wasn’t in stock and would take longer to ship. I’d honestly just save your time and money and NEVER shop here.
Rory was THE BEST. My 17 year old son and I came in to find a loveseat for his room. He needed a place for his friends to hang out. Unfortunately, it didn’t seem that any would fit through his bedroom door. ☹️ Rory explained to us how some recliners can be taken a part for delivery. Brilliant! Not only would it fit through the door, it’s a perfect spot for game playing and Netflix watching! We even did the 5 minute presentation on the newest beds... and enjoyed it! We will be back for sure.
Friendly staff. Easy shopping experience.
I worked with Derek to buy a sectional for my living room. He was knowledgeable and very friendly. Felt like I was working with a friend of mine, not a salesman. I'd definitely buy again from Ashley when I need furniture in the future.
If you're searching for really good furnishings for your home check this place out. While you can get fine furniture from Ashley Homestore PLEASE go thru the Ashley Outlet store located within the same store. It's amazing if you're shopping on a budget and they have an awesome team that will be more than happy to assist you in any way. Go and check out the fabulous deals for yourself!!! To the AWESOME team there, KEEP UP THE GREAT WORK Y'ALL!!!
The service was spectacular, and our salesperson Ashley was the greatest. Great deals and I cant wait to redo every room in my house!!
Tony was great on helping me and my wife find a couch and coffee table. We will be back!!!!
The salepeople are very kind and knowledgeable. They will let you shop around without following you. Derreck is super nice and very professional. I will continue to shop at Ashley furniture.
Everyone we dealt with was a pleasure..
Great experience thanks to James
Went by the store and salespeople weren't up your @$$ the second you walk in the door which was a nice laid back change from most stores. Kyle (very nice) took care of us and helped us get a nice new livingroom set.
They were very helpful! Great customer service! Would highly recommend.
Go see Derrick, very professional and awesome to work with. Went the extra mile for us to get our dream mattress and bed.
Love this store, courteous, good prices and free coffee
Great experience! Found a dining table set and a rug 😊
Great service, no pushy sales people and pretty good furniture
I will never buy from Ashley Furniture again. They have the worst customer service. I ordered furniture on November 23 for my daughter as a Christmas gift. They finally delivered it on February 2. In the process, there were numerous canceled delivery dates at the last minute by Ashleys. The people in their customer service actually started to over talk me when I asked to talk to a supervisor. They didn’t even send the pillows that come with the chair. I am currently on hold trying to get the pillows.
Do your analysis for product and price. The store manager and sales people will take care of it. Nice customer service.
Kyle was great. We are so excited about our Master BR Furniture. This is our 4-5th purchase with Ashley! Highly recommend.
Great service and great furniture
Shelby is amazing!!! Highly recommend you ask for her. Worked after hours to assist me .
Jason was very professional and informative
Got excellent service from Bruce. Was able to get exactly what we wanted for our home.
Got to check out the outlet in back great experience talk to Kenneth great deals
Excellent selection and great sales person. She answered all our questions. Disappointed that items were not available for delivery for nearly 60 days... so much for redecorating before the holidays!
Martin was great! Needed mattresses and living room furniture and re received the best deal here. Been looking for 3 months found what we wanted and at a wonderful price!
Jason Allen and staff were nothing but professional and courteous! If you want a great deal and a wonderful sales experience visit this awesome sales facility and staff!
Decent experience, take a long time to finish up at the end but i did get what i wanted. And once it gets delivered then I'll be even happier.
I was undecided what type of furniture to get my sales person very helpful in my selection .
My favorite place to shop
I paid cash for a $1500 dining room table and bench. It was delayed past the original delivery date because the top portion of the table was not being manufactured at the time, that means, no one was making this part of my table, and no one was sure when production would start again--I found this out 2 days before we were to have the furniture delivered. I called the corporate owner of Ashley to resolve the matter. They were going to charge me a "restocking fee" because I was not willing to wait another month or 2 for the furniture and I wanted my money back. They wanted me to pay for the restock of a piece of furniture that was even being made or in the process of being created. So, after I expressed to a manager that I was not only informed in poor timing, but they were going to charge me to restock a piece of furniture that didn't even exist, they finally agreed to refund the entire order without the "restocking fee". Stay on top of your purchase and shipping here.
We had a wonderful experience working with Catherine. She was very knowledgeable about mattresses and furniture. We felt like she had a real concern for our well being and not her commission. She was friendly, patient, and professional. Will definitely go back in the future.
Shirley Johnson is a great salesperson. The only person I would buy two recliners from today.
Had a good experience, everyone was super friendly and of course there was a little pressure to buy more, especially getting me to buy the temparpedic mattress and adjustable bed. Yes I would love to have one but, the price. I ended up getting a electric recliner couch for now. Will go back in the future. I gave them a 4 because I think there is always room to improve.
My wife and I highly recommend Sales Professional, Jason Allen. Jason was personable, informative, thorough and authentic. Thanks Jason for an awesome shopping experience.
Derek was excellent at helping me select my new purchase. He was very knowledgeable about all of the products, extremely courteous and was very patient with my back and forth across the store.
Excellent customer service, sales associate Joy was attentive to my needs and gave lots of information about my purchase as well.
Some sales folk where a little pushy, but we expected that already. The quality is okay for the prices charged.
We had a great experience. There was little pressure but help was always available. We will shop there again!!!
Roy was excellent on helping me find the perfect furniture for my house!! No pressure and went the extra mile!! Thanks
My salesmen was great his name was Carl very helpful very good experience love my new dining set great customer service and great prices
Great experience. Jason was great. Never any pressure .Always patient and helpful .They were like family. Prices were less than other places. Will go back for living room furniture in a few months. Thanks
The customer service at Ashley Furniture was great. The negative experience that I had was with the delivery of my couch. It arrived to my home uncovered after being in a dirty truck. Dirt was on the couch in multiple places and I can find no logic as to why a piece of furniture that I invested in was delivered without any sort of protection to the fabric! I called customer service and Latrice and Tyler were wonderful! They helped me get an exchange for the couch and reassured me that the new one will be delivered with the covering. The problem rests with the warehouse protocol. No covering should be removed prior to the customer receiving the piece of merchandise.
Good selection and price. Quick delivery
Great service. No pressure no one following you around pushing for a sale. Loved it. We will be back.
I just purchased a new living room set at Ashley and had a great and stress free experience! Joy was wonderful to work with and helped me through the entire purchasing process!
Customer service was very good. The gentleman, Glen, who helped us was knowledgeable and polite. The quality of items, especially tables, chairs, and bedroom furniture was laughable in some instances. I knew what we were getting ourselves into but was hopeful I’d be proven wrong. They had decent deals. I don’t think paying 500+ on a Chinese couch is ever very reasonable, but such is the modern way.
If it were just the Ashley store itself I would give it 5. The sales woman helped me find the best deal between store and internet. Also customer service was very kind when I addressed my issue. However I chose to pick up my furniture instead of delivery. The man who who you meet at the warehouse does not have good customer service. I understand not everyone is meant to please the customer. But I would rather give my business to a company that has customer service in EVERY department.
Shelby was our salesperson. She did a great job with our request, no matter how ridiculous. I will update the review after our furniture is delivered.
Extremely helpful and knowledgeable staff. Lots of selection. Great shopping experience overall
Ask for Kollin!! He greeted us within moments of coming into the store and was able to help me find exactly what I was looking for. His first option was what I ended up getting! He was also super friendly and broke things down so I could understand it. I will definitely be telling others to visit him and asking for him when I come back in the future!!
May 2023- back again. This time for another sofa, but a power reclining sofa. Once again, Ashley furniture did not disappoint. Karan was very patient as I visited 3 times before making my purchase. I'll be back! Thanks 2018 -This was the third time in 5 years I have shopped for my furniture at Ashley in J-Town. This time I was shopping for a complete king bedroom set, sleeper sofa and chair for the living room. I found absolutely beautiful set and quality material all for great prices. The staff are always wonderful, friendly and very knowledgeable- not pushy or stalky, like some furniture stores - they take the time as I go back and forth, around the entire showroom, piecing together one accent chair with a sofa on the other side of the showroom..... Derek was great and so was Rory and the ladies at the desk when you check out are Fabulous!! Great team work, an excellent experience and I can't wait to get my new furniture!!!
Kirk Marshall was outstanding! So nice and knowledgeable. He exceeded our expectations 1000% He helped us with our sofa purchase without being overbearing like so many other sales people from past purchases. We are very happy with our purchase today.....We left and felt like we gained a friend!!! excellent guy!
Best furniture store around. Today I just needed to order some handles . Everything went just great.
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No interest for 60 Months^° - In-Store Only
0% interest for 5 years ^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card at participating locations. Equal monthly payments required for 60 months. Down payment, plus tax and delivery is required on another payment type for in-store purchases.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. No interest will be charged and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the promotional purchase amount within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: Purchase APR is 29.99% as of 1/1/2024. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
