Ashley Store Lexington, KY

Great experience with ashely furniture sale people are kind and not pushy at all. Wonderful customer service. I will definitely be back! Shout to Ryan Stocker stop in and see him.!

We went to Ashley Furniture looking for a very specific item. Walt Cavitt helped us get what we needed very quickly. He was friendly, professional, and knowledgeable. There was no pressure and he got us through the process of purchasing exactly what we needed effortlessly. We will be back because of our interaction with Walt!

Found exactly what I needed.

Had an awesome experience with Rob he helped us find a sofa and chair that we loved.

My husband, son and I spent less than 5 min in the store. We were approached by an associate, who introduced himself as Rob (I believe was his name). He asked if he could help us find anything, and I replied, "no thank you, we are just looking. " His response was "does no one want to buy any furniture today?? You're like the tenth people to say that today. " Then he asked if we wanted to know where the "best" stuff was and started to lead us toward a section of the store, when I replied, "You know, I think we are good to just look around on our own." He turned around, rolled his eyes and said "okay." When my husband called him out on his bad attitude, he turned it around and said my husband had an attitude. When we come to shop, we like to look at all of our options. We do not want to be followed and badgered. We are capable of finding an associate if we have questions. I do not like to leave bad reviews, but that was very poor customer service.

If I could leave a zero, I would. Had a great experience in store. Salesman was very nice & promised that we would get a $850 protection plan for free! Ended up that when we got our receipt, we had paid an extra $850 for the plan, that Ashely had to refund & then we lost the protection plan after promised that we would receive it for FREE!! I will never give Ashely my business again. It’s dirty to promise someone something, then do the complete opposite. Update on my refund - the service team has withheld our refund for the last 2 weeks and continues to say it will be three business days to receive the refund. It has now been 10 business days with several calls to Ashley to fix this issue. It has still not been fixed. Asked to speak to a manager and cannot be transferred because they state they don’t have a manager. Ashley is a scam!!!

Rob Lewis, the gentleman that helped me with my purchase did an excellent job and was very thorough and I’m very happy with my purchase and would recommend them as far as future business.

Very nice young salesman. Helped me a lot by answering my questions but not pressuring me.

Walter Cavitt was our specialist and representative during our selection, negotiation, and purchasing. We were very impressed with his knowledge of the furniture we were interested in and he was extremely sensitive to our questions and concerns. He did not hesitate to ask questions for us that he may have known but still validated with his Team before answering. That gave us the comfort that we were given the utmost respect for our purchase. His sincerity during our visit was contagious and we would definitely recommend his professionalism to anyone interested in the Ashley product. God Bless You Walter and Team we will see you again.👍🙏🏼

Ashley’s has always been great to us in the past and most recently. Gave us time to shop and was very helpful when we had located what we were looking for. Always able to answer our questions and find just what we are looking for. Our most recent purchase, Rob Hardin was terrific. They were short staffed, but Rob was patient with us and others and meeting our needs. We cannot thank him enough.

Great place to shop! Brian was GREAT and enjoyed having him help us today. 😁

Great service. Nick is the best salesman!

Robert took great care of me and my little girl when we came in to look at some furniture for our new house. Highly recommend!

Ryan Stocker was great to work with.

Very pleased with the service

Knowledgable and friendly staff. I was greeted promptly. Great sale prices

Didn’t have the exact bed we were looking for but got our mattress from here! Rob was so knowledgeable and helped us make our choice.

(Translated by Google) Excellent service, very professional recommendations that helped us make the best decision, 100% recommended. The furniture offered was of very good quality. (Original) Exelente atención, recomendaciones muy profesionales que nos ayudaron a tomar la mejor decisión, 100% recomendados. Los muebles ofertados de muy buena calidad.

Had a wonderful experience with Walt...very attentive Without being pushy...will definitely recommend him to friends and family!!...And will definitely be a repeat customer.

I didn't even want to give 1 star but this would not post unless i did. They were quick to sell a great set of furniture but waited we for 7 weeks to get it and then the sofa was missing 2 cushions (middle back and end seat) and have yet to receive them. No one is quick to fix this issue. Also, the cushions we did receive were either on the floor of the truck or on the ground and were filthy - we did not notice this until they were long gone. Fortunately, the cushion covers were easily laundered but the fact that we paid $3000 for the living room set and were dirty was beyond disappointing added to the fact we can't get our missing cushions. Oh we'll get a response to call the corporate # to fix this but considering i have called that number NUMEROUS times and talked to MULTIPLE people, no one cand do a thing...but they sure could cash that $3000 check before we even left the store on Nov 7th.

Awesome sales person who worked with me on pricing so that I could order from the store instead of online. I love to support brick-and-mortar stores whenever possible. Thanks for making it work.

Went to buy a couch and tv stand and had a great experience shopping, Brian was the worker who helped us and he was phenomenal!

Friendly and helpful employees found a really nice couch and recliner for a reasonable price

Very professional delivery. Set up was quick.

No pressure sales. Allowed us time to browse and checked in and answered questions when we needed help. Very pleased.

Quite possibly one of the most frustrating purchases we have ever made. Our salesperson and in person experience was great, however, anything beyond that was useless. The White Glove Delivery service was an absolute nightmare. Our furniture was put together incorrectly and wrong screws were used causing damage to the bed, which in return caused us to call Ashley's several times. The customer service rep had "scheduled" a tech to come out TWICE. The first time, they had cancelled all routes without letting us know. I was very understanding when I shouldn't have been and they couldn't get us in for 2 more weeks after that. What do you know? The same thing happened AGAIN. We spent several thousands of dollars in furniture just to not be able to use it. "I understand your frustration" can only go so far. I don't usually leave reviews, but this prolonged process has been absolutely ridiculous. From the delivery team to customer service, the process has been unprofessional and unhelpful.

It was a good experience.

Went shopping for new living room furniture and found exactly what we needed at a nice price. Michael took great care of us and answered all of our questions.

Rob was great. He was knowledgeable about mattress choices and was able to help us make a choice based on our needs. We did not feel lile he was upsetting. He was very informative. We look forward to sleeping better in the near future.

The experience I have had at this Ashley furniture location has been exceptional. We highly recommended you look for Alice B. She was very friendly and knowledgeable. Thank you so much Alice our dinning room looks great. Also the delivery team was excellent too.

Brian was very helpful ! And his coworker also helped carry out items to my car ! Nice guys !

Service by Nick Hodges was amazing! He made my selection of product and purchase simple.

Robert was great, very patient, answered lots of questions and had a great sense of humor.

Ashley website is a disaster. We had to go to nearest store to place our furniture order. Rob Hardin took good care of us. He was able to get our order in. Kudos!

Chris was excellent and very thorough. He is a mattress expert

We stopped in on a whim and found exactly what we wanted from a great selection. We were well informed by an excellent salesman who did not pressure us to do anything. I contacted him post sale with a question to which I got an immediate response. This was the best experience I’ve ever had shopping for furniture.

Walton is amazing helped with everything and understanding. Walton is amazing will be back because of Walton

Excellent service!

Robert Lewis was fantastic. Helped me find exactly what I wanted in a couch and get the right size for our living room. Always been a Ashley fan and will certainly be coming back soon

Our salesman, I believe it was Chris, was very helpful and was great to work with. I highly recommend this store.

Our sales person Kyle was knowledgeable and very helpful. He represents Ashley Furniture very well.

Awesome service In Lexington, Kentucky off of Man of war.. Our salesman was very helpful and went over and beyond to ensure that the sale was pleasing and satisfactory to our need. He said his name was Walt like Walt Disney lol great job. Thank you, Walt

Every shopping experience I have had at this Ashley furniture location has been wonderful! The staff are welcoming, friendly and knowledgeable. They care about what I am shopping for and what style I prefer and even take time to show me accessories to accompany my furniture choices. I highly recommend this store to anyone who is looking for home furniture - the prices are reasonable, and they have a great selection of everything for every room in your home and high-quality outdoor patio furniture as well. Oh, and they have the MOST comfortable bed selection! It’s the only place I shop for beds and furniture!

Great customer service—especially Robert Lewis—and reasonably priced furniture!

Super experience with Robert alot of information

Rob is knowledgeable and wonderful to work with. Ashley is blessed to have such a patient, dedicated employee.

Don’t ever purchase anything from this company ever. This is not particular to this store. This is just my local store. I purchased a couch. It was the wrong orientation. I specifically ordered Ashley because I could return it, they won’t accept the return because I got a white glove delivery. Then they did decide that they would accept a partial return of the items that I needed exchanged except they wouldn’t exchange it. I called to order the new parts and they said that’s not an option so they were just going to come and pick up part of my order without being able to replace it. And then I canceled my delivery driver because they haven’t processed my request for a full return and then I still got a text saying that my delivery driver was on the way with no way to contact them because they’re closed right now. They literally tried to scam me and it’s impossible to get in contact with anyone who actually works at Ashley. I am horrified at how disgustingly run this company is.

I ordered a table, and they delivered it with damaged corners. I refused to accept it, and the delivery guys took it back and told me that this wasn’t the first time it had happened. The next day, I called to cancel the purchase. I talked for 30 minutes, and they told me to wait for an email. I never received it. Then I called two more times — nothing. I went to the store, and they just gave me a screenshot from their computer showing that they supposedly refunded me the same day. I never got the money. I’ve just opened a dispute with the bank. And they delivered table in a blanket 🤦🏻‍♀️

My wife and I wanted to upgrade to get a more comfortable couch. Kyle was our salesman and the time and effort he put in was amazing. He was full of energy which I love and helped us find the perfect couch. Ask for Kyle once you get there!!!

Robert and Jen helped me a get a good quality dresser at an amazing price ! Go to ashley furniture!

Mr.Walter(Walt) Cavitt was my personal sales agent today & I can't say enough good about your employee!! I'm a handicapped senior & he went around the store to find what I needed!! Then, he took me to look at the items I needed!! I would recommend him a 1000 times over!! He was my SuperStar!! Best Employee ever!! The store might think about getting one or two motorized carts for your handicapped customers to use in store!!! Thanks, Liz

Walt was a perfect salesman in every way!

Walt made our furniture buying experience great! Everybody go to Ashley Furniture and ask for him! He is funny and does not pressure you at all!

Came in looking for a new couch and Walt was extremely helpful and friendly. Will totally be coming back.

Walt was awesome!

Great Sales team, willing to work with your budget.

The employees are very professional and give all information you need to decide purchase they are not pushie which is nice clean environment.

Walt was fantastic and helped us get exactly what we needed!

Chris was very friendly and helpful.

Robert was very helpful. We love how he went above and beyond to make our purchase hassle free! We appreciated that he quickly showed us the best deal on item we were looking for ! He is a Great sales professional!!

Walt was great in helping me pick something out. He got me a great deal of He is a great salesman and a nice gentleman.

Jenny did a great job listening to our needs, patient with our questions, and did not pressure us to buy anything (which we did).

Walt was extremely helpful and informative, awesome guy! And the sectional i chose is beautiful!

I had a wonderful experience with Ryan Stalker and the entire team at Ashley Furniture. They did a great job helping me find the perfect furniture and made the entire process smooth and enjoyable. Highly recommended!

Walt was there with us from the time we walked in. We appreciate his willingness to help. We somewhat had an idea what we wanted before we got there however I appreciate him showing us some other options to ensure we loved our choice. Im very happy with our purchase and look forward to recieveing our new furniture soon.

Paid nearly $1200 for a motorized recliner for a friend dying of cancer. It broke (a bracket that connects to a motor). After over a month Ashley continues to pass the buck on fixing or replacing it. Now my friend is very sick and in pain with little time left and is stuck on the couch while the chair remains broken. Last week I reached a store manager since the warranty and repair routes were unsuccessful and he said the situation was unacceptable and he would elevate the issue but no one has contacted us. Today I reached the local store (where I previously talked to the manager) and while explaining that my friend was literally dying while we were trying to deal with this he cut me off, said that wasnt something he dealt with, and ended the call. I'm beyond upset with this company.

Good experience. I called to order a recliner and they were helpful and informative. Quick and efficient ordering and pickup. No complaints. Thanks.

I called 10/20 to see what the delivery window was and was told they didn’t have me scheduled for 10/21. So we rescheduled for 10/23 3:45-5:45. They finally arrived at 8:10 pm. The drivers were fantastic!

Walt was very helpful and knowledgeable about Ashley product line.. I was happy with my purchase.

Love Ashley furniture. I’ve been buying my furniture there for the last 16 years. I went in knowing I had a lot of furniture to get. Jordan was amazing and patient and helpful on everything. It was a great experience and can’t wait to get it delivered.

My sales person was excellent....it would be great if I had put his card somewhere but I can remember his name.

Jeni is awesome also, the new guy was really good actually for just been there a month or so. It’s always a pleasure to do business with Ashley whenever I need something.

Nick was extremely helpful and personable, without being one of those overly aggressive sales people. Very good experience!

Ryan Stocker was excellent, may experience was the best!

Brian Watkins was out go to person in Ashley, he provided a consistently helpful and professional experience throughout the purchase process. He offered clear information, answered questions promptly, and guided the selection with solid recommendations. His outgoing demeanor kept the interaction engaging while maintaining a focused, businesslike tone. Overall, the service was reliable and well-suited for a smooth transaction.

Super helpful, informative, and friendly.

Nick was very knowledgeable and easy to work with. Thanks David & Michele Hargis

I love Ashley furniture! I shop other stores but ALWAYS end up buying from Ashley. I went looking for something very specific and came out finding the perfect pieces. Ryan, the associate I worked with, was very helpful. He checked on me periodically, allowed me to peruse at my leisure without harassment! But was always available if I had questions. He was transparent about sale/purchase information, which made my buying experience quick and easy. Would 100% recommend!

Great experience purchasing a couch with Chris!! We did not feel pressured or pushed, completely comfortable and pleasant experience!

Walt was very personable and listened to everything we wanted, would recommend everyone go see him to make a deal

Came in looking for a bedroom set of which Ryan S helped assist me with. Ryan was great with not being pushy & was very courteous & helpful with all questions I had pertaining to what I was wanting . I would definitely go back to the Lexington store & I would surely ask for Ryan to help us . Great job & thank you Ryan ! Appreciate your kindness in helping us & extremely excited to get my new beautiful bedroom set !!

Walt helped us out, he listened to what we had in mind and helped us find exactly what we wanted. He was very professional and personable, it was a great experience. The furniture is beautiful, we couldn’t be happier.

We had a great experience and Rob was so helpful!!

Good service

Robert Lewis was awesome and professional sharing decision making information. He should be showing others how to successfully exceed your customer's expectations. We'll be back to see him for all of our future home furnishings needs!

Very friendly and helpful. We found exactly what we were looking for and delivery in a timely manner. Discounts a plenty!

Salesman was very helpful and friendly. Would go back.

Fantastic job by Ginnie, Great teamwork to get what I wanted done! Thank you

I can not express enough how great my experience with Jordan Pruitt was. He was knowledgeable of the Ashley products. He was able to accommodate us in our needs as we move from Virginia to Kentucky. He is a valuable asset to your company and should be recognized as such.

Picked out online. Went to store to look at it. Quick transaction.The store is very nice and staff was very courteous and pleasant.

The whole buying process went so easily and Robert was very helpful and great to deal with.

Had a great experience jennifer was amazing and very helpful

Chris was wonderful to work with! He helped me pick the bed that works best. Can’t say enough good things about him!!

We couldn’t ask for better service…. from purchase to delivery and setup, it was great!

Excellent sales help, great pricing!

Brian was a pleasure to helping find a new bedroom set for my daughter. Very professional & polite.

Robert Lewis was awesome. He listened to what we wanted, guided us to some good ideas, (not pushy) and gave us a great deal on our purchased.

Great customer service!

Absolutely lovely establishment. I was greeted on my way in. I immediately knew which couch I came in for and discussed my down payment. They were able to work with me and discuss different financial plans they could offer. Robert Lewis was very friendly and respectful and helped me get my dream couch . Thank you!

I needed to get a power recliner on a medium budget by the end of the day as a birthday gift to my 93 year old grandmother. Nicholas made that happen by checking all the inventory on the sales floor and letting me know they had a handful of power recliners in my budget. Ended up getting a brand new one that has only been in the store for 2 weeks, with a steep discounted price of almost 50% off. If your looking for new furniture, shop here and make sure you get Nicholas to help you. Very respectful and extremely helpful gentleman.

I visited the Ashley store in August to upgrade from a queen to a king-size bed. I considered replacing my entire bedroom set but wasn’t sure. The salesperson was kind and patient, and I appreciated being able to take time to decide. I purchased a bed frame and a Tempur-Pedic mattress—which I love. Since I chose not to replace the whole bedroom set, I also ordered a new dinette set: a table, four chairs, and a bench. The in-store experience was great. Delivery came about three weeks later. The bed and mattress were perfect. But the dinette set had issues: one bench leg had a crack (looked like it had been dropped), two chairs had chips, and the table leg was scratched. I tried explaining this to the delivery drivers, but they didn’t seem to understand due to a language barrier. I called the store to ask whether I should refuse the entire dinette set or just the damaged items. They told me to refuse the whole set, so I agreed. Then one of the drivers handed me his phone without saying anything. On the line was a man who said he was the warehouse manager. I explained the damage, and he said he saw the photos but couldn’t clearly see the issues. I told him the store advised me to refuse the delivery. He insisted it wasn’t necessary and offered to send replacement parts instead. A woman joined the call and confirmed they’d ship a new table leg and deliver a new bench and chairs, installing the leg during that visit. They reassured me this was the best option, especially since I’d already gotten rid of my old dinette set. I reluctantly agreed. That was September 3. Fast forward to September 15—I hadn’t heard anything. I called the store but was routed to a call center. I spent over 36 minutes on the phone explaining everything. Sierra from the call center told me there were no replacement items being sent and no notes on my account about any of this. No record of the promises made. I was told they wouldn’t honor what the warehouse manager said and that I’d need to file a damage claim through a separate number. This was incredibly frustrating. If you're ordering furniture for delivery, inspect everything thoroughly. Take your own photos of any damage. Don’t rely on the delivery team. Refuse the entire delivery if anything is wrong. Do not sign for anything unless it’s 100% satisfactory. If the drivers call their supervisor, don’t accept any verbal promises—refuse the delivery. Once you sign on their device, you’re stuck. It’s unacceptable for a company to have delivery staff who can’t communicate, and even worse to have warehouse staff make promises they won’t honor. The man and woman I spoke to outright lied. Ashley claims calls are recorded—I hope they review mine and hear exactly what was promised just to get me to accept damaged items.

Robert Lewis was our sales person and he did an amazing job :)

Our Salesman Robert Lewis was very helpful in helping us to make our decision on the items we purchased. He was very knowledgeable about the products when asked any questions. We look forward to working with him again in the future.

Robert was very straightforward and nice. He listened to my needs and found me the best deal! Highly recommended

If I could give a zero I would. Went into the store on a Saturday it was completely empty. May I also state. I was not greeted, nor provided any type of assistance. 3-4 people (workers) standing around talking and ignored me entirely. However, another customer with a different appearance came in shortly after me, and he definitely was greeted and provided with assistance. I suppose I didn’t look like the average shopper. Needless to say, I had a whole different experience six years ago and hoped to return to furnish my new home with different furniture. Haverty's is right down the was way nicer and greeted me with a smile and Very knowledgeable of their products and WILLING to help. They may not have had the set I wanted but I found me a nice chair for now!! Ashley’s do better.. you certainly lost a customer here!

Was at Ashley Furniture for 15 minutes purchased 2 outdoor chairs. One we took from stock there and one to be delivered. The gentleman was very nice and even carried it to the truck and put it in. We were so pleased with how quickly and with exceptional kindness he treated us.

Helpful, curious, had all info I needed to purchase loveseat.

Wonderful!

Super nice people. Very helpful.

My experience with Ashley furniture was excellent. Our salesman was Chris.

Overall a great experience. Wonderful selection and service.

Jenny was very easy to talk to and helped us make a great decision on some new furniture! Thank you Jenny!

Sales person was thoughtful and patient.

Zach is phenomenal! Very knowledgeable and professional. Not pushy at all and was willing to show us different things and answer my 100s of questions without hesitation.

I worked with Ryan on finding a new living room suite, he was very knowledgeable and patient and an excellent communicator. 10/10 reccomend working with him!

Ryan is the GOAT! He set us up with an amazing couch and chair that we absolutely love. The customer service was outstanding, and he was great to work with from start to finish. Highly recommend!

Jordan and Rob both made for a hassle free, simple shopping experience!

Jordan took excellent care of my purchase. From beginning to end. Professional and courtesy, made me feel like family you don't receive it much anymore when buying big ticket items. Thank you Jordan.

Kyle took his time to explain to me how the lift chair worked. He was patient and did not act rushed, so I felt more comfortable with the new information to choose the right chair for my needs.

Robert at Ashley LEX is great to work with, very informative and message or purchase easy. Highly recommend.

Ryan was very helpful during the purchase of our recliner. He answered all our questions and made the purchasing process easy.

Ryan did a great job, he answered all our questions and made use fill right at home. There was no pressure to buy and he made us a great deal. Thanks Ryan Stocker

Update: There was a misunderstanding on my part regarding what I was charged for the furniture I purchased. Chris called the next day to explain everything, and I was wrong. I would definitely work with him again if we need additional furniture in the future. I apologize for my angry review and wanted to update it to reflect accurately. Chris L. was super helpful and patient with my indecisive self. Worked with us to get the most for our money. We ended up buying more than we planned on getting!

My experience with the salesman was ok. The price was WAY out of my range. Delivery day came, I opted in for the bed removal service. The guys said they did the job, and my elderly mother looks on the deck to find the old mattress, already wrapped with the plastic mind you!! Then the customer service over the phone says since they marked it as complete, they will not come back to get the mattress. Those boys literally ran out of my mom’s house and did not look on the deck and they told the store the mattress had stains?!? No, that mattress looked brand new and was already wrapped, all they had to do was take it!! Absolutely ridiculous! I am so heated over this because it was for my elderly mother and I so want to do what I need to I would even go as far as talking to a lawyer. But, is it really worth the time? No, people like that are not worth my time and energy! My husband and I will take it to the junkyard like we originally planned. Why let someone get me so heated? My blood does boil but I’m going to let this one go!

Got hung up on because I asked about the cheaper couch on website. Wow

Great service! Thanks Chris!

Very friendly and helpful

I had a great experience at Ashley today. Ryan was so very helpful in finding the perfect coffee table and end tables set for me and was so knowledgeable when answering every question I had. I will absolutely go to Ashley first in the future anytime I need furniture for any room!

Ashleys

We have shopped at Ashley in the past and have always had a good experience. This time was no exception. Our salesman was friendly and knowledgeable. He also gave an honest opinion when asked. Also, he provided helpful information about preparation for our delivery. Initially, we planned to search additional places before making a decision; however, we returned before leaving the parking lot because we felt confident about the decision to purchase from Ashley Furniture.

Nick was very professional, knowledgeable and helpful. Ashely Furniture is a great store. Thanks

Zach allowed us to take our time to pick out the perfect sectional!

We had an incredible furniture experience! Rob met us walking in with nothing but support, details, and no pressure. We had so many questions and he was kind and very helpful. Looking forward to quality furniture following this quality buying experience.

We had a wonderful experience at our local Ashley Store, they helped us pick out the perfect mattress!

Kyle was a wonderful sales person. Friendly, knowledgeable and no pressure

Quick and easy buying experience. Rob Lewis was great to work with.

Being new to the area, traveling from Florida, they were very helpful and understanding of our situation! We found a wonderful reclining sofa for our new move! No pressure was absolutely favorable for us! Delivery date made our day! Looking forward to relaxing on this reclining sofa after a hard day of unpacking!! Thank you!

Everyone was so helpful. I can’t remember the salesman’s name, but he was so nice. And best of all. I got it delivered very fast. I will come back and shop again.

Robert was amazing. He helped us figure out dimensions for our space, and which pieces could fit in the area we were looking for! Would highly recommend working with him

They were awesome!

Robert Lewis was great! Very helpful and I appreciate that he didn't follow us around and gave us time to think about what we wanted to do! Great experience!

Robert was so awesome to work with!!!! Very thorough with explaining everything to us and really showed he cared!! We are so excited for our new couch!

Rob was super helpful and informative. I would definitely recommend looking him up whenever you’re in need of some new furniture.

Nicholas Hodge was the associate who helped me with my purchase today. He was professional, well acquainted with the Ashley products, and he was patient with me.

Rob was knowledgeable and helped us without making us feel rushed or pushed. Allowed us to browse and look around all while answering questions when needed. Seamless transaction- we will be back!

Great experience. Sales staff was very helpful. The salesman who worked with us was outstanding. He explained everything exceptionally. He took the time to show us multiple items until we decided on the right one.

I normally don’t leave reviews, but our experience with Ashley Furniture has been so disappointing that I feel it’s important to share in detail so other customers can make an informed decision. We purchased a dining table from this store Ashley Furniture store on 8/1/25 trusting the brand’s reputation for quality. Unfortunately, our experience quickly became one of the most frustrating retail situations we’ve ever faced. The table arrived damaged and in the wrong color — we ordered black, but received something entirely different. To make matters worse, the delivery driver was rude, unprofessional, and visibly upset, making the entire delivery experience uncomfortable. Just a few days later, we saw the same table marked down from $899 to $499 — a $400 price drop almost immediately after we purchased it. This alone felt like a huge slap in the face, especially after receiving an incorrect and damaged product. When we contacted the store for help, we asked for the correct color (black) and, if unavailable, to explore other similar options. Instead, we were told no changes could be made because we “signed the contract” — a policy that was never explained to us at the time of purchase. Neither the salesperson nor management mentioned an “all sales are final” clause, and had we known, we would have been far more cautious. This lack of disclosure left us at a complete disadvantage. I even reached to their CEO and got the same response. We didn’t want anything extra. Just wanted to exchange the table for the right color. The overall message we received was: once they have your signature, your satisfaction no longer matters. There was no real effort to make things right, and the dismissive tone only added to the frustration. Between the wrong product, visible damage, unprofessional delivery, massive price drop, undisclosed policy, and lack of genuine customer service, this has been the single worst buying experience we’ve ever had. We trusted Ashley Furniture to deliver quality and fairness, and instead we were left feeling disrespected and taken advantage of. I’m sharing this so others know to get every promise in writing, ask about every policy before signing, and be prepared that if something goes wrong, the store may hide behind fine print instead of standing by their customers. This is not the kind of service one expects from a company with Ashley’s national reputation. We will decimating our experience as much as possible on the different platforms so more consumers do not fall into this position. We are also seeking legal advice on this because this corporations can not keep taking advantage of the costumers.

Great communicators and quality outdoor furniture. The delivery team was great!

We had the BEST experience with Nick at Ashley’s Furniture! From the moment we walked in, he was friendly, patient, and truly listened to what we wanted. He helped us find our dream couch and made the entire process so easy and stress-free. His product knowledge and attention to detail were impressive, and he never pressured us—just guided us to exactly what we were looking for. We couldn’t be happier with our purchase and the outstanding service we received. If you’re shopping for furniture, go see Nick—you won’t be disappointed!

Pleasant experience. Very helpful store associates. Will certainly return.

If have options 0 star I gave a 0 stars dont go to buy furniture from Ashley store Ashley Furniture Corporate Customer Service were terrible rude and not properly trained. I'm purchased item on July 16 and you are delivered on July 24 on damage item I am call customer service they give me a date on July 31 some person call me on July 30 and said to me we don't have a stock please wait 1 week she give me a date August 7 and I am waiting until august 7 they delivered August 7 when assembly on table delivery people found manufacture defects and they call your warehouse ( Ashley store warehouse) who speak he tell me I am a manager your item delivery tomorrow between 9 to 2 pm and some one call me on August 8 they told me unable to deliver today I am confirmed 11 am to 3 pm but they deliver at around 5 pm but again same problem manufacture defects pick up your item refund my money

Ask for Jenny Johnson she was so helpful she went above and beyond

Very helpful and knowledgeable. Greeted us and asking if we needed help. They allowed us to look as long as we wanted and were not pushy. When making our purchase they were very helpful.

Sales person Chris was very helpful & patient.

Nice find

Love the sofa, was missing throw pillows so I called 3 different times. First call was on the same day as delivery her computer was down said she would call me back next day at 10:00. Never called. Put in call around noon the girl took my information again and put me on hold. Just to be disconnect. Called a to third time. Girl was really nice didn't give me her name when I asked so I could give her a review. She was very kind and said she ordered them and I should receive them on 7 to 10 days. Hopefully I will so I don't have to call again.

The sales team at the Lexington location were great very likable. That said Ashley Furniture Corporate Customer Service were terrible rude and not properly trained. I ordered a couch ottoman and rug that was displayed with the furniture. Received couch an ottoman 3 weeks later an told rug was late. Two more weeks and I get a call to schedule delivery of my furniture which I advised was already delivered. Inquired about rug an was informed it was discontinued!!! Told I would need to pick a new rug at the location of purchase or request refund. This was a Tuesday. Received three more calls to schedule delivery of my furniture and once I informed them I had furniture but needed new rug they couldn't tell me any new information or why I was receiving calls each day to deliver furniture I just needed to go to store of purchase and pick out a new rug. On the following Sunday I went to purchase location Ashley Furniture Lexington to pick out a new rug and was told my order had been cancelled and cost of rug refunded further that ticket was closed. I said why was it closed out, sales person advised it was originally set to replace but when you didn't replace rug, order was cancelled and ticket closed!!! I was given less than a week to go to store and pick out a replacement rug after waiting 6 weeks for my original rug only to find out it was discontinued. One customer service agent even hung up on me when I was asking for a resolution on why I keep getting calls to schedule delivery which was unnecessarily very rude. Unfortunately I would advise not to go to Ashley Furniture due to their terrible rude customer service poorly trained staff and general lack of knowledge of what's even going on. No excuse to be that rude to customer and not a way to get repeat customers. Thank goodness my experience was only a rug and not a more expensive purchase like couch or bedroom suite. Save yourself the headache just shop elsewhere.

We went shopping for a new sofa, thinking that it may take all day and several stores to find the one that would meet our wants and desires. We were greeted by Zach, who asked us what we were looking for, and patiently listened as we spelled out our list. He led us back to one couch, then another and we bought it along with a love seat! Zach was amazing and made something we were dreading a very enjoyable experience! Thanks Zach! We will be back!

Love the vibe in the store

Rob was very helpful by giving us useful information that helped in our decision making!! Good experience!! Thanks!

Good selection, good staff

Brian W is the best and will treat you right.

Kyle is always great to work with! Very helpful and friendly

I would Never purchase furniture here again. Once you buy it you own it. I wish I would have read the numerous bad reviews on line about the Store before I purchased here but I don’t think about doing that for furniture. There are too many other good options across Lexington. I would not recommend any friends or colleagues ever purchase at Ashley. They also won’t honor discounts that come out once the furniture is delivered. Even if that delivery is the next day. The hope is they go out of business soon.

Sale's lady was very helpful. She researched out a better price without me asking.

Brian was great to work with!

Jenny was amazing. She moved furniture around for me and showed me all the options. They went above and beyond to help me with the situation I am currently in. Thank you Ashley's Furniture!

Jenny was very helpful.

Friendly and helpful. Quality products.

We had a wonderful experience shopping at Ashley in Lexington. Zack provided outstanding service and information without being overbearing and "sales-y."

Robert Lewis was extremely knowledgeable and a pleasure to work with, if you need furniture I highly recommend.

Ryan was super helpful and patient. Answered all our questions to help us make the best decision.

It was a very pleasant experience. Nick was very helpful and very knowledgeable. We are very happy with our purchase.

Ryan was excellent! Great store with tons to choose from. 😊

Great services and fast delivery ‼️

Zack was the salesperson I recommend anyone doing business with him. He was very courteous, knowledgeable and professional.

Just to make it clear the sales personal and management they are awesome dont get confused on my comment/ rating they are so nice and kind they make the difference at the lexington store but here we go the product and customer service they sucks like on any possible way. m My wife and I we got new furniture for entire new house so we spent so much money they scheduled on the beginning one trip we got a call they divided into 2 separate deliveries we'll from 2 to a 10 deliveries if im not missing one the delivery contractors they suck not trained at all they dont know what pc goes with what pc they always on a rush, and the furniture whit damages missing screws not installed correctly not one the intere 10 deliveries i ask please do it correctly i offered my tools for better outcome nope they dont care about it they scratch my walls pc of drywall come off the door jams all scratched the intere room set was incomplete with scratches missing parts the customer care lol they are a joke I ask for a supervisor they said we'll is gonna be 24 to 48 to get a call back 😂😂I got call literally a month ago half i ask to return the items nope they said they cant take it back i ask for them to come to pick the entire order and ask for refund my purchase they said cant do that so instead they send you new furniture been patched from previous scratches so believe or not they sale second hand furniture they easy way or nice way to out it bc they send their technician lol 😂 to fix the scratches the supervisor Angela Jones shes a joke literally yesterday was the last delivery for us and still was incorrect they send a different couch sofa looks similar but different frame or quality is made this purchase in April 3 months in so I put it this way the salesman and management they are super nice they sale you a dream a different experience/ expectations but the reality is far away from that so do I recomend this ashley or any other ashley furniture to someone nope please dont go there or any ashley store for the love of God to to you local furniture store the little guys not big name they do 100% better than ashley furniture if I count the days I took off for them to delivery my furniture and for the technician to schedule his dates only on Fridays bc hes time is more value then yours 😂😂 the money I waisted on this place my wife told the manager im gonna tell everyone who is at the store right now that how awful is to buy here he felt treated so he said if you do that will ask you to leave for saying the truth about our experience with ashley furniture

Our experience with Rob at Ashley was excellent. A truly wonderful time purchasing our furniture.

Rob and Rob did a fantastic job!! We had a great experience!! No pressure, just good help and explanations of what we were getting.

Rob Hardin is our sales associate, and he’s been a phenomenal resource. We’re looking at furnishing multiple rooms in a new home, and he’s been extremely helpful and consultative.

Went to Ashley Homestore shopping for a couch, was greeted by Robert Lewis who made it a wonderful experience!! Will definitely go back!

Zach was great with being supportive and in helping us with product questions.

Rob was very knowledgeable on the products we were looking at. Did a good job of letting us just look around uninterrupted. Was there when we needed questions answered.

Robert was great! He was very informative in helping me find the right furniture. He was knowledgeable and able to answer all of my questions. I will definitely be back to this store for future purchases.

Ashley was Our Saleperson. My Spouse Piked Out What She liked. It was a Little over sell. Although Ashley got it Done and The proof is in the Pudding with the Delivery and Warranty.

Ryan was a very good representative for Ashley. I called him yesterday to see if they had what we were looking for. I met him a little after 12:00. My 93 year old mother needed to purchase a new bed. He was very patient, professional and very helpful with his answers. No pressure, very knowledgeable and accommodating. The temperpedic mattress and frame was what she chose. She commented that Ryan was a big part of why she purchased today.

Accessible,friendly,accommodatingand knowledgeable..

Robert Lewis was a fantastic salesman. He wasn’t pushy, didn’t try to upsell. He just showed us around to the pieces that fit our criteria and helped us figure out financing. He was very nice, helpful, and chill. We will request him specifically when we go back.

Knowledgeable efficient sales representative. Very pleasant experience.

Was great.

Great experience. Big thanks to Nick!

Great customer service!!!

Very helpful and accommodating!

Such service without sales pressure. Bought some beautiful things today with the help of Rob. Fourth time buying from Ashley’s. Will not be the last.

I found the article I was looking for. The salesman was friendly and helpful.

We had a terrible shopping experience at Ashley Furniture in Lexington, KY. We bought a new mattress and platform. The mattress we tried out in the showroom was a firm mattress with reinforced sides. The mattress that showed up at our house was a soft mattress with no reinforced sides. We immediately called Ashley and told them the situation and they said they would not take it back and exchange it for the correct mattress. The store was quite dismissive. We recently moved into a new home and were planning to buy quite a bit of furniture through Ashley - and the sales person knew that. We will never shop at Ashley again. Extremely disappointed with how they treat their customers when there is an issue with a purchase. In the picture you can see how I sink down into the mattress and how the side oozes out.

My husband and I just bought our first home and we wanted to upgrade our living room couch! We walked into Ashley Furniture and was kindly greeted by Jenny! She was incredible help, she gave us space to roam but popped in to help answer all the questions we had, especially for a larger expensed purchase. We weren’t quite sure on measurements but she helped us look at photos of our home and was honest with us on what she felt was best! She truly was a delight to work with and we can’t wait to get our new couch delivered and set up by their team!

Just purchased a dining set fr Nick and he was amazing! Really helped us out find the right piece!

The delivery staff was courteous and efficient. They worked quickly and asked where I wanted the furniture placed in my home. The staff took photos when finished and asked for my signature upon completion.

I found a couch I loved and decided to give Ashley another chance, despite a previous bad experience where I was sold a protection plan for a discontinued couch. I wasn’t able to use the coverage because replacement parts weren’t available—and I had only owned the couch for a year before it started piling so bad - the protection plan was a complete waste of money. This time, I purchased a sofa and couch set I was told was a new item. They were running a great sale, and I was assured the set was in stock and would be delivered in 2–3 weeks. After waiting three weeks, I was notified—just two days before delivery—that the item wasn’t in stock and won’t be delivered for another six eight weeks. There continues to be a lack of transparency about item availability, and no effort is ever made to offer compensation for the inconvenience. Very frustrating experience. I will be looking for another piece of furniture in the meantime and potentially cancel my order.

I was able to find the couch we have been wanting thanks to Nick Hodges. Everyone was great and will be doing future business at Ashley furniture. !

Brian was awesome! Even when I panicked as soon as I left the store & needed to change my order it was a seamless process with him. Would highly recommend!

Robert was very helpful & knowledgeable. He understood what we were looking for & presented us with plenty of options. We had a great experience at Ashley’s Furniture Store.

Chris was very helpful and took great care of us.

Purchased what I thought was a decent looking dresser online for a fair price, got a pile of wood that includes nails , and no instructions whatsoever, called customer service to return and I have to wait 3/5!days for someone to get back with me, huge disappointment- texted the number here that was in response to my review, nothing as of yet, I will update with a photo later so anyone else who thinks about buying will see what they are in for, instructions would have been helpful

Nick was great and very professional

Very pleasant experience. Zac was extremely helpful and knowledgeable, and not intrusive when we were shopping around.

Rob was great to work with ! Very knowledgeable and helpful. Will be back.

Rob Hardin was super nice and super helpful with our couch purchase. Would recommend and ask for Rob.

We had a great experience with Nick Hodges! He helped us get everything we needed and was super knowledgeable about all the products! Go in and ask for him, we couldn’t have had a better salesman!!

Great customer service! Ryan was very helpful and took his time helping us find exactly what we wanted. Overall very positive experience.

Robert Lewis was amazing! Bought a sofa and recliner and he explained all of the features in detail and gave some comparison with others in the store. I was very impressed and wouldn't definitely com back

Robert Lewis was very patient and did an amazing job explaining the differences in furniture.

Friendly professional service.

Kyle was the main person I worked with but also had Brian help with bed selection. Both were extremely helpful and didn’t rush me at all. I went in not know exactly what I wanted but was so delighted I found almost everything I needed to start all fresh and new. All the people in the store were so very nice. I felt very satisfied with my overall experience. Can’t wait to get everything delivered and set up. Thank you for such good training of your staff.

Nick did a fantastic job. During our experience he was very personable and knowledgeable. Nick made buying a new mattress and bed-frame easy. I can’t wait to finally get a good nights sleep again.

The BEST shopping experience I’ve ever had at a furniture store!! Robert Lewis was the PERFECT salesman!! He was kind, helpful, knowledgeable, and we never felt pressured!! He should be the example of the perfect salesman!!!

Nick was awesome! Helped us to pick out the best furniture for our living room.

Robert Lewis was excellent to work with! Very knowledgeable and patient and easy to work with.

Nick was such a professional gentleman, very courteous, kind attentive Would definitely refer him to friends and family. Made my purchase very easy.

Chris was great to my wife, son and I! We came in on Memorial Day and he was very welcoming and nice. He offered us water and gave my 6yr old son some 🍕. He wasn't pushy and overbearing. He gave us time and space. Would definitely recommend you go there and ask for Chris.

Lots to look at, prices were great and Jenny was a terrific sales representative!

Had a wonderful experience. Kyle was great. Very knowledgeable and helpful. Definitely recommend shopping here.

Bryan helped us find the perfect mattress with out being pushy. When we settled on the correct one, he went above and beyond to make sure we added the correct bedroom suit even if came from another store. Ultimately, he was able to get us everything we wanted at 85 percent of what it would have cost to piecemeal it together from several stores. If you visit Ashley, the salespeople are the difference vs the competition.

We had a great experience at Ashley Homestore!! Robert helped us find a kitchen table and helped us with the chair choice! He gave outstanding customer service and couldn’t have been more friendly!

Chris was so helpful and knowledgable! He helped us the perfect sectional along with coffee table & end tables for our living room.

Excellent help from Ellie Mae on showing a recliner i hadn't originally considered. She explained all the info my son and I had not thought of and took us through the steps of accomplishing payments in an easy manner. Great help at Ashley Furniture and love the recliner I got. Thanks!

Pleasant and professional service

Pleasant experience with Rob Hardin. No pressure and provided information and fully answered our questions. He provided our options for purchase clearly.

Good experience. Ryan was very helpful, not pushy, which I appreciate.

Robert helped us feel comfortable about this purchase and really spent time to make sure we were happy and satisfied. This was our first time coming to this location and we will definitely recommend this store. Robert was awesome! Highly impressed and would ask for him again 👍

They all were very Friendly and Helpful Ellie and Chris took such good care of all my needs making sure I got exactly what I wanted showed me all the options and working out the best deal and discounts needless to say I am very Happy with my purchases if I wasn’t they would have made it right I can’t sing their praises enough I would highly recommend them to everyone needing Furniture can’t wait for it all to arrive

Nick and the Store Manager are exceptional Great to do business with. I am a repeat customer

Good experience and an amazing specialist, Thank you!

Nick Hodges was great! No pressure and very helpful!

Chris was great and explained everything in great detail

After years of looking for the right sofa and chair for my living room, I finally found it. I am very pleased with my purchase. Rob Hardin, my sales person, was extremely knowledgeable and was able to accurately assess what I was looking for. Rob is a great listener, professional, experienced, and personable.

I like doing business with Ashley Furniture.

Rob was very helpful and knowledgeable about his job made our experience great ask for Rob when go to the store.

Ryan was very helpful and gave me a reasonable price.

I was truly taken care of by Chris. He did an outstanding job and very patient helping me to make the right decision and what I wanted. Chris is an asset to your store. Thank you very much, Chris.

Nicholas was great. Helped us a lot and was very knowledgeable about the furniture material

Jenny was very helpful but not at all pushy. She was knowledgeable of products and understood our limitations and preferences.

We purchased several pieces of furniture today. We are repeat customers with Ashley Furniture because shopping there is always a pleasant experience. Nick Hodges made the buying process even better today. He was patient, thorough and made sure to show us all the available options to meet our furniture needs. Thank you, Ashley Furniture, we will be back!

Rob was knowledgeable about all products and helpful in making furniture selections.

Great experience, worked with us in every respect. Very kind and helpful.

Loved the experience and customer service.! Robert in Sales was top notch as he made my life easy with great recommendations.!

I was lied to in the building the day we purchased the chair. I was lied to about delivery. I was given a delivery date and then they canceled it. Chair was purchased on 2/14/25 and I didn’t receive it until 04/30/25.. with very little communication. Next time I shop for furniture it won’t be with Ashley.

Great sales people, no pressure! Worked with me to get the best prices.

Our sales person was named Brian and he was very nice and very helpful. Thank you Asley furniture

Dealing with Ashley since day one has been a mistake. Just not have did they rail to meet to Delivery dates. Failed to refund money owed me. Still working that issue. Furniture is far from being high quality

Chris and his manager were absolutely phenomenal and helped us pick out the perfect piece of furniture for our family and within our budget. They even reached out to us to see if we were still interested in the furniture that we had discussed. Chris readily made himself available to answer any questions we had in person and via phone calls. He was so patient with us and really listened to our concerns and interests. I will definitely shop there again.

The sales person was helpful without being overbearing

Great shopping experience. Good selection. Salesman let me look as long as I needed and didn't hover too much. Worked out everything we needed to do and find the right piece for our space.

Kyle was a tremendous help and very knowledgeable. Highly recommend.

Stephanie was outstanding! Helpful, knowledgeable, and will to take time with each customer.

The best experience!!! Robert was great! He helped us with everything we needed!

Robert was great! He helped us a lot and we found just what we needed

Robert was great! It was a lot of help and we ended up buying what we needed!

Outstanding staff and service, big thanks to Rob and Rob!

Jordan was a rockstar to work with!!

Kyle at Ashley Furniture was beyond exceptional to work with. I was able to purchase my entire house within an hour.

Nic was very gracious, as well as knowledgeable about what Ashley could provide for us. My thanks to the entire Team. Barry

Mr. Chris Laporte, Ashley Sales Professional is exceptional in dealing with Ashley customers (I believe). Ashley has quality furniture and quality professionals representing Ashley. Thank you Ashley, thank you Mr Laporte.

Rob was outstanding in helping us select the right mattress, sofa and loveseat.

Jenny was quite helpful, and dutifully followed her training---which included the the hokey pressure tactic of offering a limited "golden ticket" for free delivery---valid today only! Since I pride myself in having a 3 digit IQ, I ignored that, and ultimately had this store price match the lowest price I found on the internet. That being said, I love the two sofas we bought. Jenny's communication was excellent, as was the "white glove" delivery. I would use them again. I would just encourage you to negotiate.

Chris, Nick and the entire team were great. No pressure or sales tactics and they were very knowledgeable. I highly recommend you to buy your new furniture here. Great prices, too!

No pressure to buy and Robert was informative about the product

Abby was very helpful, worked to find me a great deal on sofa. Thank you!

Ask for Chris!! He was super informative and patient (we had our two kids with us). Got the deal we wanted, couldn’t have had a better experience!

Rob helped me pick out a sectional & was very informative without being pushy. He made the process quick and easy! Will definitely be back.

Enjoyed our experience at the Lexington facility. Most furniture stores ambush you when you walk in the store. “At least give us a second to look around”. Nicholas (Nick) helped us with what we needed. He answered all our questions, very friendly and personable. I’ll recommend my friends to make the drive to Lex just to see Nick with their next purchase.

We worked with Nick who was very knowledgeable and professional.

Rapid Response, the company Ashley used to deliver our bedroom furniture, made huge gouges on our new floor. The lead guy told us that his partner was new and had dropped the headboard causing the damages in two places. He tired to cover them up with a marker. Later, the company told us that we, the customers, made the gouges in the floor. When we contacted Ashley Store numerous times, they just told us we had to deal with Rapid Response, and refused to help in any way. Rapid Response also put the furniture together incorrectly and took parts with them. Rails were upside down, cross braces left unassembled, nightstand backboard was backwards and the built in lights didn’t work. We purchased the furniture through Ashley Store and expected them to deliver and set up the furniture without damaging our property.

Jordan was amazing gave us just enough time to walk around the store before making his way back to us just in time for us to ask some questions..

My Wife and I found everything we were looking for. Sales professional was incredibly helpful and knowledgeable. Ryan was huge help. We would recommend this store to anyone.

Fast and friendly service. Large selection to look at.

Got exactly what we wanted...staff was extremely helpful.

Nick was great and easy to work with. Looking forwars to our delivery. Thank you!

Awesome help

Love the furniture, but their delivery service put a hole in our drywall, spoke zero English. Now no one seems to get back with us on repairing it. I went ahead and did it myself since it’s been a month since delivery.

Nick was not pressure! He allowed us to shop, when we were ready, he was there to answer all our questions. It was a really good experience. We will go back.

My recent furniture purchase was a delightful experience from start to finish. The showroom was well-organized and inspiring, making browsing a pleasure. The staff were incredibly helpful and knowledgeable, answering all my questions patiently. Delivery was smooth and efficient, with the team carefully placing the furniture exactly where I wanted it. I am thrilled with my new pieces and highly recommend this furniture store.

Great customer service and knowledgeable sales man. Thank you Rob

Jenny Johnson is amazing! Extremely knowledgeable, helpful and very kind! Ashley Furniture has competitive prices and so much to choose from! I will recommend them and Jenny to everyone I know!

Furniture shopping doesn’t have to be painful. We had a wonderful experience with Robert Lewis at Ashley furniture!

Got a great deal on what we were looking for. Customer service was great.

Rob was a great help. He was super knowledgeable of what we needed in a bed and took both of our needs into account to help us pick out a reasonable mattress and bed kit. Super happy with our purchase!

Was told it would be a week took over a month

Delivery drivers were very professional, courteous and handled our items carefully.

Nick is the bomb, made everything quick and easy

My experience with Ashley in Lexington Kentucky was a very pleasurable one . We were treated with kindness from the minute we got there . Jimmy the mangers of the store and his staff where friendly and very knowledge about the products on the showroom floor. Iwas introduced to chris who is assist manager who took us around show room and assisted us in our purchases.I highly recommended if you looking for furniture you go see Ashley in Lexington Kentucky ,you will not be disappointed .

Had a great experience. Kyle was awesome to work with

So Sar so good, the salesman was nice and saved me some money!

Rob was wonderful to work with! He was extremely knowledgeable on inventory, promos, and making sure you end up with furniture that fits your needs. This guy made our experience quick and enjoyable. Thanks Rob!!

Kyle was very helpful but not pushy. Very personable.

Rob H was amazing very knowledgeable, friendly and made our visit and purchase experience memorable. Will definitely come and see Rob for our future furniture needs.

I was helped by Robert Lewis. Super kind and helpful, explained and answered all our questions in great detail an was really helpful.

WORST CUSTOMER SERVICE EVER!! Do not order ANYTHING on line. If you want their furniture, go to the store and have them order as if you need to return the item if it comes damaged, they will do NOTHING to help you. If I could give them a minus 10 stars I would. HORRIBLE COMPANY - DO NOT DO BUSINESS WITH THEM!!!

Jordan is awesome. He has helped us furniture our new home in Lexington. He is quick to respond, thorough and works to get us the best deal.

Great service, I believe I had the best sales person in lexington right there beside me (Jenny Johnson). She was so sweet and very knowlegble on all the furniture. I would definitely shop there again.

Ryan couldn't have been better. Walked me through the financing process and was very knowledgeable about every product I was interested in. I'll be back in 6 months for more.

The store is very welcoming. When you first walk in you are not overwhelmed with the workers coming at you. I believe they give you a little time to walk in and start looking them they seek you out. The service I received was A rated. I’m glad I went to Ashley’s as I have always loved their furniture.

Purchased a couch in 2022, along with the extended warranty. It took over 8 months for Ashley to honor the extended warranty. Ashley stated they did not have a service tech in our area, despite knowing that when they sold us the extended warranty. It has been a long, unnecessary process. I would not recommend Ashley furniture of Lexington, their customer service is horrible and extremely unprofessional.

Friendly associate, very informative and professional.

Rob was outstanding, he listened to what we were looking for and showed us exactly what we asked for. He also explained in detail how it was made and the warranty that comes with it. He was great. This is the set we bought, along with 2 end tables.

Robert was a great salesman and very friendly to talk to. Helped me make the best decision on a purchase! Would work with him again!

Met Robert Lewis and he was very helpful

Rob is very knowledgeable. He works with what is in your price range & will do what ever he can to make you happy!

We had a superior shopping experience today at our local Ashley Furniture store. Our salesman was Robert Lewis and he helped us immensely with our choice of a power rocker recliner. We hope to return for any other furniture needs and will pass along our recommendations to see Robert Lewis at Ashley to all our family and friends.

Very good. Nicholas was knowledgeable, helpful, yet not at all pushy.

My lovely formal dining room set is all and more of what I expected. I’m delighted and I’ll definitely will send an update with my beautiful choice that only Ashley could have❤️❤️

Best furniture store ever

Jenny was patient, kind & personable.

We received amazing help from ELLIE. GREAT SALESPERSON. OUR EXPERIENCE WAS GREAT.

5 Stars – Highly Recommend! We had an amazing experience with Stephanie Ella Mae Patterson at Ashley’s! She was incredibly knowledgeable, patient, and never pressured us to buy. After visiting other stores like Lowe’s, At Home, Walmart, and Home Depot, it was clear that Ashley’s outdoor furniture was superior in quality and value. Stephanie’s detailed explanation of how the product was made really helped us see the difference. In the end, we got more seating for just a few hundred dollars more than the smaller sets at other stores. The quality and durability made it well worth it! If you're shopping for outdoor furniture, we highly recommend Stephanie and Ashley’s!

We had a great no pressure experience today. That was the key factor in purchasing our new sofa and recliner. Jenny was very knowledgeable and personable. We have been very pleased with our previous purchases from Ashley and the quality keeps us coming back.

They were very helpful in finding the best recliner for our needs. Also, their price was very compatible with other brands.

My experience with Ashley Furniture was great! I was greated immediately or made to feel uncomfortable at any time. Brian W was extremely helpful during the whole process of my purchase. There are so many beautiful pieces that I cannot wait to add to my home. I highly recommend!

Salesman was very pleasant and helpful. I was very pleased with the service!!

Jordan and Kyle were very helpful and assisted us with all the time we needed picking out recliners, professional and made our shopping experience enjoyable.

Love it! Brain was great!!

Very helpful and friendly people, Chris helped us thru every step in getting what we wanted. Delivery was great, just could not understand them when speaking, and nor them with us, but they done an excellent job. Will refer anyone to buy from Ashley home store. THANKS Chris and Elizabeth Barker

Robert was extremely helpful. He got us started with some basic information and then let us look around. He then provided us with information on the items we were interested in and quickly worked up the numbers. Would recommend using Ashley furniture and Robert was a great salesman.

Robert helped us find the perfect living room furniture for us. He was very nice and polite. If we had a question he knew an answer to the question or if not he found the answer.

I was overpriced for an item and can not reach a manager by phone.

We bought 5 pillows on Sunday paid cash for them and took them home with us. Since then we have had over 10 calls wanting to schedule time to pick them up. Each time explained that we already had them. Talked to store manager yesterday and he said would take care of it. Guess what. Got another call today. Have spent a lot of money at Ashley but doubt will ever go back. Stop the calls

We had such a great experience at Ashley while searching for the perfect sectional for our new home. Nicholas Hodges was exceptional at facilitating this experience for us!

Found the perfect couch for my new house. Great experience!

Nick was,very engaged and listen to our needs. He was quick to give us options on what he had in the store. We left very satisfied.

We found exactly what we were looking for at a very good price. Our salesman, Ryan Stocker was great no pressure and once we decided to purchase, quickly handled the sale. And we get delivery on a week!!

Robert was very knowledgeable, helpful and great to work with. We appreciate his assistance in finding us a great set of patio furniture.

Ellie was wonderful to work with and very knowledgeable. Never felt pressured but was able to roam around and browse

Ellie Mae was fantastic during our purchase.

Wonderful experience…staff was great and so wonderful.

Robert was very friendly and helpful. He showed us many options of what we were shopping for. He was patient and answered all of the questions we had.

Knew what I was looking for, Chris was of great help making the sale happen. I was pleasantly surprised that they priced matched my entire living room set! This was my second living room purchase from Ashley and they will continue to be my first go to for furniture.

Sales people were super nice and willing to negotiate on price. I would go back there for future buys.

Ashley Home Furniture Company treated us with kindness and respect. We did a lot of looking around and asking questions. I apologize but we cannot remember the gentlemen’s name that helped us Thank you for a great positive experience. We will be back again.

Ryan Stocker was very knowledgeable and helpful. He knew all details on various furniture and was able to get us the best deal possible. I will definitely go back and ask for Ryan.

Seems like every time I go to Ashley's, I find something to buy. Their furniture is so stylish.

Lauren patiently worked with me to decide what bedroom suite I wanted.

This is the worst place I have ever dealt with. They sold me a couch with an extended warranty and told me it covered everything and anything except paws and claws but after the frame broke 2 years in it was determined that the frame was not covered as well. (What type of warranty would not cover the frame?) Junk is what. Also told me if I never used the warranty then I'd get a 500 dollar credit towards anything I wanted from Ashley and I would be notified via email once it was available. You guessed it, no notification and when I asked, it had already expired. Went in and talked to the manager who offered to see what he could do but once I was turned back over to a sales agent she insisted that I'd have to buy something for several thousand dollars to get any discount after the manager just said to her face that it would only have to be at full price. She accused me of wanting something for free and I told her I'd just like to get my money worth of the 3 grand I'd spent there already instead of the junk they sent to my house. Trashley Furniture. They will lie, cheat, and scam you. Stay away...deal with local people who value you as a return customer these people are total condescending, arrogant, crooks who don't care if you return or not because they overcharge for pretty packaged garbage.

We live in Florida trying to buy furniture in Kentucky to furnish our condo we just purchased. They helped in every way they could for us. We really appreciated the help.

Kyle was extremely helpful throughout our experience, and provided insight and info about each couch we looked at. He was very friendly and helped get us a great deal.

A bit of shady dealing. Told we would receive a 20% discount. Was quoted a 15%discount. Was told $20 warranty. It changed to $50. Was told $79 delivery fee. Changed to $99 dollars. Good thing we can do mental math. Overall we ended up receiving 20% off and $79 delivery. We didn't accept the warranty. Salesperson (Ryan) was friendly but shady.

We had a fantastic and easy experience shopping at Ashley furniture today. Our sales associate Ryan Stocker was so nice and helpful. We were shopping with an extremely busy 2 year old and the store was super kid friendly.

Excellent customer service from Jenny

Nick is a great salesperson. Found exactly what I wanted with his help

From the time I bought it, to the tracking and delivery….everything was great! Saleslady and delivery crew very polite and helpful. Great experience all around! Thanks!

Horrible experience at Lexington, KY store. The sales staff did a poor job. We were promised things they apparently had no business promising. I would recommend taking your money somewhere else, like Wayfair or something. Will likely save you lots of hassle and probably money.

Stephanie was great very patient and helpful.

Nick was the best salesperson I have dealt with in a long time. Helpful. Gave us our best deal. Went the extra mile to procure a missing handle. I have real confidence in him and appreciate him finding our best delivery timing and value. I will look him up the next time I shop for furniture.

Nick was friendly, listened to my needs, efficient and helped me find the right couch for my animal friendly home. Thank you Nick!

We purchased couch and recliner for our granddaughter. We paid in full at time of purchase. Her recliner was in stock but her couch had to be ordered. We asked if they could hold on to recliner until the couch came in. There was a month for the couch came in. When the couch came her recliner had been sold. So now at the least another month. We paid for all in advance. We will not purchase anything else from Ashley furniture.

We ordered coffee table cost with shipping came out to be close to 700$. My wife looked online & same table was available with shipping from Ashley for 349$

When you go in, ask for Ellie Mae. She’s fun, thoughtful, knowledgeable, patient and a nice person. When you sit on a couch and chair with her, it’s like you’re sitting in your own living room.

Efficient, friendly, and affordable. I had a budget and found a dining table and end tables for my living room right around closing time. Was greeted when I walked in and didn’t feel pressured at all. Serviced my needs perfectly.

Excellent service and excellent furniture

Stephanie went above and beyond after I purchased a chair from Ashley. When they delivered the chair, they forgot to take off the packing that allowed the chair to swivel. I had just had knee surgery and couldn’t do it myself. She personally came to my house after she got off work and removed the packing so the chair would swivel.

Nick our salesman was friendly & efficient. He answered all our questions & we were finished with our purchase and had a delivery date within an hour.

Lauren was phenomenal and so patient with me!

Individual attention for our furniture need was much appreciated!

Great experience with the sales agent Robert Lewis. He helped me with all I needed and I'm very pleased with new purchase.

My sales representative Brian W. at the Hamburg Kentucky location went above and beyond and stayed an additional couple hours past his shift to assist me in all of my needs . Very grateful for the amazing customer service

The young woman who waited on me was absolutely wonderful! Very knowledgeable and sweet. I will recommend Ashley to anyone looking for furniture! 🩷

Ellie was extremely helpful with the whole process and it really felt like she connected with me during the time we spent in store

Great worker!

Nick was super helpful and made it super easy for me to purchase a couch!

This place was great! They wasn’t overtop of us trying to push anything on us, gave us time to discuss things amongst ourselves and really patient as we were undecided on what we wanted. Rob Hardin made this process smooth and easy and understood what type of couch we needed and what we were looking to spend. We found the couch we wanted. Thanks again Rob

James was super intuitive and respectful. He made our experience great!!

Great staff and sales team

Nick, the salesman, greeted me as soon as I came in the store. I told him I knew what I wanted and was attempting to look the items up on my phone, I explained it was a chest of drawer and night stand thst started with an a. He knew exactly what I was referencing to, pulled it up on his laptop, gave me the amount due, and I was in and out in ten minutes. He was polite, and very professional. My most favorable shopping experience.

ASHLEY STORE WAS RUNNING A SALE WERE TERMS OF SALE WERE UNCLEAR. NOT POSTED ONLINE AND NOT KNOWN BY YHE SALES TEAM. IT WAS LAST Day in the last hours of the sale and sale team still lacked knowledge of terms of sale. They struggled to nail down final price. The deal was good, staff friendly. Just saying everyone in the store better be on same page and understand sale and terms of sale.

Nick is awesome

Thinking about going to Ashley Furniture at Hamburg in Lexington Ky? Ask for Rob Hardin. He goes above and beyond. Every time I’m treated as a PERSON and not just another sell. Rob is not pushy, gives space and time to brows and ask questions

Finally found the reclining sectional we were looking for. They have a sale going on now so we also got a great price. Beautiful showroom and very helpful sales staff.

Chris Laporte was very helpful. We enjoyed working with him.

(Translated by Google) Kind, friendly people, I 100% recommend this place, I loved it 😊 (Original) Personas amables, amigables, recomiendo 100% este lugar me encantó 😊

Called ahead to verify the furniture was in stock. Stopped by the store, took a quick look, paid, scheduled delivery, and was out the door in about 5 minutes.

Very friendly and helped us find the right furniture for our home.

The sales associate greeted us without pressure or overbearing when we came in. We were able to shop without anyone hovering and were checked on once in a while. Very helpful and no pressure sales people. There was a lot of very appealing furniture at reasonable prices. We had a very positive experience.

Our experience with Ashley Furniture was excellent. Jennifer Johnson, Sales Rep. was knowledgeable, friendly, and professional. We did not feel pressured in anyway. We got quality furniture for a fair price.

First time buying furniture, and I didn't expect to be blown away by the customer service. Will come again. Incredible support and patience and willingness to stretch to meet the customer with where they're at.

Very nice, guy was very knowledgeable.

We were very pleased with our service and selection! Our sales person, Rob Hardin, went out of his way to mix and match dining chairs until we were completely satisfied. Ashley’s inventory makes it easy! Thanks for a great experience!

Nick one of the sales personnel is phenomenal. This is the second or third time he has helped us look at sofas in the past year and we finally settled on one today. He is very knowledgeable, very personable and not pushy or aggressive like some people in the sales industry can be. I highly recommend asking for him if you want a great experience without all the pressure to buy now!

The young lady was very knowledgeable. I wished I had the money to buy the first loveseat showed us, but it was a little out of my price range. She got me the best bang for my buck. I don't have any pictures to upload yet, but the delivery is on its way.

My experience at Ashley’s today was very efficient, friendly and helpful!! Rob Hardin was very efficient and helpful!! I would highly recommend him as an awesome associate!

Do NOT purchase furniture from this store ( and I don't mean just lexington , the store itself is great and employees ) I'm talking about Ashley Furniture as a whole, our table was 600 -700 and it was delivered, with damage, and broken, it was supposed to have an easy open and close and didn't! And the lift top just popped last night , the replacement isn't supposed to get here till the 15th and I called and explained to them the table needs to be picked up for safety reasons for my child, and they refused and told me all they can do if wait for the new one to come in, I asked her what we were supposed to do if the new one comes in broke or damaged and she said that the only thing we can do is get another replacement, they do not do returns, I said so we just have to keep getting delivered broken furniture and she said yes and just call for replacements. Absolutely not professional and if my child gets hurt on this thing we will be submitting a law suit. They left a review to call or text them and get help, I spoke with them again and got the same USELESS response, just wait for a replacement and if it comes in broke just wait again, and NO CONCERN for the safety of my child. This place is the most unprofessional place I've ever seen.

Robert Lewis was awesome. He helped us get a great deal . Very knowledgeable of everything we needed to know.

This rating is for the Lexington Ky store ONLY. I had a great experience with Ashley Store in Florida, saw a table there that I wanted to buy, but I needed it in Ky. The Lexington location is my closest store. On Nov 7, 2024 we arrived to find the doors locked. A small truck was leaving parking lot, the female driver circled back to rudely tell us that she had closed the store early so we would have to leave and come back on a different day. I explained that I knew the item I wanted, so no need for browsing time and, by the hours posted on their door, they should be open. She refused and drove off when I asked her name. I ordered the table online instead BUT I will not shop this Lexington location again. Just wanted to share my experience here.

Store was clean and furniture nicely displayed. Sales representative was friendly and helpful without being pushy. Most of my choices were in stock.

Great experience. We had a bad experience with Value City and decided to come to Ashley and see what they had. Salesman was great and not pushy. Very honest and let us take our time to make our decision. We ended up coming back about an 1hr or so later and made the purchase. This is where we will come for our next furniture purchase.

We were looking for a couch and loveseat after Christmas. The store in Lexington, KY has a great selection, and the sale prices were very fair. Jordan P. was a pleasure to work with.

It was great! Wonderful experience!!!

My husband and I had a great experience at Ashley Homestore in Lexington! Chris helped us find the perfect mattress and bedroom furniture. He was extremely helpful and got us the best deal. I highly recommend!

Robert Lewis showed us furniture based on what we said we liked and needed. He was extremely helpful and a great sales person. We will work with him again in the future.

Wonderful experience at the Lexington, KY location. They have a great selection with unbeatable prices. Nick was the associate that helped me and was very informative, great personality and made the decision making process very smooth. He showed me a few different options and the one I went with, he helped me customize it to fit my needs. If I ever buy furniture in the future, the first place I will come is Ashley Furniture!

Friendly staff. Helpful but not pushy. Delivery crew was excellent.

Jenny was very helpful and knowledgeable of the Ashley products. It was a quick and easy experience even with an old credit on my account that we had to verify.

I had an excellent experience. My assistant was very knowledgeable and helpful in assisting me in choosing a dining set that was very much what I had in mind.

The staff at Ashely Home Store is incredibly helpful and knowledgeable! Rob H. and Chris were extremely helpful in the decision making process for buying a new sectional for my difficult-to-style living room. What I thought was going to be a daunting task ended up being the easiest decision I’ve made in ages! (Especially given how much quality furniture costs these days!) They made sure I got exactly what I needed and the best price possible. I cannot commend them enough for their efforts, and I will assuredly be a repeat customer.

Robert Lewis was amazing. He was patient and kind. He listened to what we wanted and delivered it with a smile. If you want great products with a smile go see Rob. Thank you so much.

Reasonable prices. Staff was not pushy but helpful when needed.

We came into the Lexington store location and was approached by Rob Hardin, a salesperson there. He was initially very nice and helpful. We were shopping for my mother and he showed us several small dining table options. My mother decided on a table and we paid for it in the store. She was advised it would be delivered from the warehouse in Louisville in 2-3 weeks. A few hours after the purchase, my mother decided she wanted a different style of table and called Robs personal number to cancel the order. Rob asked many questions regarding why she wanted to cancel the purchase but advised that he would cancel the order. The money was never credited back to the bank account the money was taken from so my mother followed up with Rob several times but could only get his voicemail. She called the store location several times and was advised that he was with clients in the store. The table was delivered to her apartment and she signed for it as she wasn't sure what else to do as the money was not credited back to the bank account yet. She called the store again and after several attempts was able to speak with Rob. Rob let her know that he thought he did cancel the order but because she had already signed for the table that there was nothing that he could do. We asked if we could bring the table back to the store for refund and apparently that was also not an option. My mother was very frustrated and advised that she was going to bring the table back no matter what. She was then told that it would be considered littering and the police would then issue her a ticket for this as they would get the police involved at that point. Needless to say, we are keeping this table that my mother is very unhappy with. Rob will still get his commission on what he told us was "a great deal". I'm not one to post bad reviews but this entire situation has been frustrating beyond my wildest dreams. We will never be back to this store and will never purchase anything from Ashley Furniture stores in the future. I've never been more disappointed with a shopping experience.

Ask to speak to Robert Lewis! Very informative and can help narrow down your search until you find the perfect pieces!! Great experience!

Great customer service. Chris was so helpful and patient.

Jenny;Very friendly and helpful professional 👏👏

Nice and helpful.

Rob Lewis was very helpful in showing and giving us information on a table and sofa chase my grandmother bought. Thankful that he guided her and gave her all the information she needed!

Delivery was timely and Delivery men very helpful. 👍

Great experience! Jenny was awesome and very knowledgeable. Would highly recommend

Service was very friendly and quick. Rob was exceptional.

Nick was amazing. Knowledge and easy to work with. I love all my new furniture.

Nice, very large store, nicely laid out. Very attentive and patient sales people. When I finally decided on what I wanted to buy the process was easy and quick. My furniture should arrive in three weeks.

Had a great experience Kyle was very friendly and knowledgeable feel like we got a great deal! They also know their colognes! 😀

We were blessed to be assisted by Chris Laporte, one of Ashley’s sales professionals, who took the time to address exactly what we were looking for right down to the smallest detail. Chris was a great listener, never pushy, very pleasant to chat with and responsive to our concerns. An overall, wonderful experience— much appreciated Chris!

Easy to talk with and didn’t feel forced or pushed into anything.

Ok shopping experience. Had I thought about the delivery date a little more, would have stopped sale, and gone somewhere else. 10 days not good, not to mention about 300 dollars to deliver. Likely will never go to Ashley again.

The selection, price, and service can’t be beat. Robert did an excellent job explaining the details and helping us pick the perfect products. He has old school knowledge and integrity. Exceptional experience!

Had a wonderful experience and sales person who went beyond the normal expectation. Can’t wait to receive my new Couch, Love Seat and recliner this week! Very satisfied ❤️

Kyle was very professional and courteous and very nice and very helpful.Thanks Kyle

Jenny Johnson was excellent! She went out of her way to make sure I was satisfied with everything that I was choosing to buy and was very helpful and helping me with my colors

Our sales representative Nick was excellent. Very knowledgeable, helpful and polite.

Great experience buying my dining room set with Rob 👍🏼

We walked in and were greeted with a friendly smile from Jenny Johnson. She asked about what we were looking for and then proceeded to show us every fabric, material, options and prices. We ordered, we were very pleased with her.

Friendly salesperson (Robert). Knowledgeable. A very pleasant buying experience.

My family went to the store and shopped for hours, picking out several items. Towards the end of the night, we had a list that we wanted to purchase. The salesman said I have to sell these items that are marked down at MSRP if you finance. The bill he wrote up was almost 7k! I had everything on my list on the website at almost 3k less. So I ordered through the website. Then they delivered. One chair out of the 8 dining chairs was broken, and the leg won't attach. Im getting the run around on that "warranty" and was offered $21 to just settle with the broken $100 chair. During delivery, my television was damaged, Ashley's is saying that they can not help because they contracted the delivery out. Hadly LLC (delivery co) is denying any wrongdoing because I was not recording the delivery, and I, therefore, do not have proof. I was told to check my memory. If you ever have to deal with this moving logistics business, run. I have shared a couple of emails that were exchanged. I am still fighting this situation. This will be the last time I ever purchase from Ashley's, and I will caution anyone considering this store. Ashley's replied to this, stating that they are sorry and for me to contact them. I've contacted them every day since the day of delivery, speaking to person after person.

Great service. Stayed open late for us to make the purchase.

Jordan was very helpful professional and gave us time to browse. We have now purchased rooms of furniture from the Lexington location. Each time we have never been disappointed.

Had a wonderful shopping experience at Ashley Furniture in Hamburg with Sales Specialist Jenny. She was super helpful, friendly, and very professional. She helped me customize the below sectional to work within my space. Can’t wait for it to be delivered!! Will look to them first next time I am in the furniture market.

Excellent customer service

Made a purchase Saturday 11-9, decided it didn't meet my needs. Returned it Sunday and exchanged for something else, the fellows there were so helpful and gracious!

Robert knows his stuff ask for him!

Kyle was great Price matched competition.

Great place to do business. no pressure , knowledgeable staff

Wonderful experience! No pressure, just helpful!

Great service from Robert

The sales associate was very helpful in assisting me make the right selection. Rob listened to what i was searching for.