Ashley Store Lexington, KY

Nice, very large store, nicely laid out. Very attentive and patient sales people. When I finally decided on what I wanted to buy the process was easy and quick. My furniture should arrive in three weeks.

Had a great experience Kyle was very friendly and knowledgeable feel like we got a great deal! They also know their colognes! 😀

We were blessed to be assisted by Chris Laporte, one of Ashley’s sales professionals, who took the time to address exactly what we were looking for right down to the smallest detail. Chris was a great listener, never pushy, very pleasant to chat with and responsive to our concerns. An overall, wonderful experience— much appreciated Chris!

Easy to talk with and didn’t feel forced or pushed into anything.

Ok shopping experience. Had I thought about the delivery date a little more, would have stopped sale, and gone somewhere else. 10 days not good, not to mention about 300 dollars to deliver. Likely will never go to Ashley again.

The selection, price, and service can’t be beat. Robert did an excellent job explaining the details and helping us pick the perfect products. He has old school knowledge and integrity. Exceptional experience!

Had a wonderful experience and sales person who went beyond the normal expectation. Can’t wait to receive my new Couch, Love Seat and recliner this week! Very satisfied ❤️

Kyle was very professional and courteous and very nice and very helpful.Thanks Kyle

Jenny Johnson was excellent! She went out of her way to make sure I was satisfied with everything that I was choosing to buy and was very helpful and helping me with my colors

Our sales representative Nick was excellent. Very knowledgeable, helpful and polite.

Great experience buying my dining room set with Rob 👍🏼

We walked in and were greeted with a friendly smile from Jenny Johnson. She asked about what we were looking for and then proceeded to show us every fabric, material, options and prices. We ordered, we were very pleased with her.

Friendly salesperson (Robert). Knowledgeable. A very pleasant buying experience.

My family went to the store and shopped for hours, picking out several items. Towards the end of the night, we had a list that we wanted to purchase. The salesman said I have to sell these items that are marked down at MSRP if you finance. The bill he wrote up was almost 7k! I had everything on my list on the website at almost 3k less. So I ordered through the website. Then they delivered. One chair out of the 8 dining chairs was broken, and the leg won't attach. Im getting the run around on that "warranty" and was offered $21 to just settle with the broken $100 chair. During delivery, my television was damaged, Ashley's is saying that they can not help because they contracted the delivery out. Hadly LLC (delivery co) is denying any wrongdoing because I was not recording the delivery, and I, therefore, do not have proof. I was told to check my memory. If you ever have to deal with this moving logistics business, run. I have shared a couple of emails that were exchanged. I am still fighting this situation. This will be the last time I ever purchase from Ashley's, and I will caution anyone considering this store. Ashley's replied to this, stating that they are sorry and for me to contact them. I've contacted them every day since the day of delivery, speaking to person after person.

Great service. Stayed open late for us to make the purchase.

Jordan was very helpful professional and gave us time to browse. We have now purchased rooms of furniture from the Lexington location. Each time we have never been disappointed.

Had a wonderful shopping experience at Ashley Furniture in Hamburg with Sales Specialist Jenny. She was super helpful, friendly, and very professional. She helped me customize the below sectional to work within my space. Can’t wait for it to be delivered!! Will look to them first next time I am in the furniture market.

Excellent customer service

Made a purchase Saturday 11-9, decided it didn't meet my needs. Returned it Sunday and exchanged for something else, the fellows there were so helpful and gracious!

Robert knows his stuff ask for him!

Kyle was great Price matched competition.

Great place to do business. no pressure , knowledgeable staff

Wonderful experience! No pressure, just helpful!

Great service from Robert

Rob and Rob did their job! They are very helpful and not to pushy, great sales team.

The sales associate was very helpful in assisting me make the right selection. Rob listened to what i was searching for.

Excellent service and very friendly staff. ⭐️⭐️⭐️⭐️⭐️

Stephanie was our sales person and she has to be the best sales person I’ve ever dealt with. Great energy and great vibe!! Make sure to ask for her!!

Nick was knowledgeable, understanding, and an overall great guy. He listened to our needs when it came to the type of bed we needed. He took the time to go over all options and we didn’t feel pressured or rushed! Nick is a real asset to Ashley! ⭐️⭐️⭐️⭐️⭐️⭐️

Both sales reps were patient and helpful. They made it hard not to buy, and they worked with me on prices. I ended up buying more than I intended, but I'm happy and excited about my purchases.

Jordan made our experience easy. Jordan was very helpful in finding exactly what we wanted. Great customer service.

Went in looking for a loveseat to match sofa and chair already purchased. Talked with Jordan and he looked up our original order and we got it ordered quickly. A flawless experience. Thank Jordan, we really appreciate it!!

Great experience, selection and customer service.

Very friendly and informative.

Today we worked with Robert. He was awesome. Gave us time to browse, checked on us periodically and was very up front about what the best deal for us was. He wasn't pushy and was very friendly and extremely helpful!

Robert was great! He was very helpful and listened to me when I told him what I was looking for. He also never made me feel pressured to buy something! I will definitely go back to Ashley’s furniture when I need more furniture!

Ryan was awesome and it was a super smooth couch purchase.

I had a great experience furniture shopping at Ashleys Furniture! I was specifically looking for a recliner but ended up purchasing a few things, as they fit my needs right now. Everyone there was kind and friendly. My sales person was especially helpful , knowledgeable; never pushy! I have purchased furniture there before. I will definately return.

Everything was good. They listened to what we wanted and we saw a lot of good stuff.

Very helpful! Found just what we needed and the delivery time is excellent!

Robert Lewis at the Lexington store was amazing to work with. Very informative and not pushy. Gave us time to shop and think things over and would definitely buy again from them and ask for Robert.

Great selection. Reasonably priced. Easy financing.

Robert Lewis was great.. Couldn't have asked for better customer service. Hoping the delivery process goes as smoothly!

Robert Lewis was great to work with. Very helpful

Kyle was amazing to work with! Very knowledgeable and patient with me as I worked my way through the store. Thank you Kyle and team

Walked in looking for a sofa and ottoman. No pestering salespeople attacking the second you walk in the store. Rob introduced himself and asked if I needed assistance. Walked through colors and availability of item. Purchased both items on visit.

Nick was fantastic and very helpful. He allowed us to shop and ask questions without any pressure. Then when we added to the order it was no trouble. Positive attitude the entire time. Thank you so much.

Jordan very nice and helpful.

It is so clean and a sparkle building, for me a place that is so clean means a lot! Excellent service to the clients! Very patience vendor and helpful!

I like the salesman Jordan. Jordan is knowledgeable and very kind and helpful.

We had a great experience at Ashley! We highly recommend Zach, what a nice and helpful person! Easy going, not pushy and will give you the best price possible! Love Ashley Store and see ZACz rhea, what is that I don’t see ZACH!! The Taddeo’s

Our buying experience was great. Our salesman, Nick, was super nice and helpful.

Great experience and staff was friendly.

Great buying experience! Robert Lewis provided excellent customer service. He gave us useful information, listened to our needs and helped us get a great deal on a bunk bed and mattresses for our son.

Our visit was quick and easy thanks to Ellie Mae. She helped my husband and I find exactly what we were looking for. I would recommend anyone to visit this location!

I find the store somewhat fraud and scam. I spend $7000 5 years ago and bought the warranty, I did not file a repair, claim, nothing and at the end of my 5 yrs I had $800 voucher to spend. ( I bought the voucher so I should spend it the way I want) But I have to spend. $1000 to use it and the prices of everything in the store goes up to use it. The prices online and in store are ALOT cheaper. They said they had to up the prices which is so misleading and fraudulent to me. I had $12,000 worth of furniture picked out to buy and they are losing that sale because of this. I will never shop Ashley again!

We worked with Rob Hardin. He was awesome.

We were looking for a sectional that would fit in a limited space. Ashley had several quality options, and Brian W was extremely helpful as we measured and walked around. We were very pleased with the selection and availability, and are looking forward to our new furniture arriving soon!

Fantastic 💕 good place

Bought a Chase. Delivery was 3 hours late was very rude. They couldn’t bring it up to mom’s apartment supposedly did not fit in elevator. He really sounded from get go like he did not want to do it. I’m getting refund tomorrow taking business to Haverty’s. Horrible service.

Nick Hodges made the process easy! We had a great experience.

Nick was a great salesman.

We recently bought a couch at Ashley furniture. The sales associate, Rob, was so helpful from the time we stepped in the door. It was a quick and easy process and we got exactly what we were looking for!

Kyle was exceptional. He made the process simple and quick. He listened to what i wanted and needed and made it happen. The rest of the staff was exceptional as well making sure we were being helped. The selection and prices were great. I had looked a lot of other places but ultimately bought here. Thank you Kyle and Ashley Furniture for a great buying experience

We have shopped for furniture for two days and even online. One stop to Ashley’s first would have solved all this! They were knowledgeable and graceful and truly wanted to help. I’d recommend them to anyone!

I enjoyed a great opportunity to meet excellent Salespeople like Ellie Mae and Jimmie!!! I came from Macon Ashley store on vacation and stopped by one of the SPENCER group stores in Lexington Kentucky!!!!

Robert was awesome!! Helped me make up my mind, drew pics and gave me great ideas! I will dif shop with him again! SP

We came in looking for multiple different rooms worth of furniture, and Robert helped us with everything we needed! He was really great about finding us the best discounts possible and had really great advice for the whole experience! I would definitely recommend coming to this store for any furniture needs you have.

We purchased a great reclining living room set that delivered today. Robert Lewis was great to work with as our salesperson and the delivery happened 4 days later. Great experience at our Lexington store.

Bought new recliner , less then month the chair went lopsided, there solutions is order new Base try repair it , made in China , and fabrics made in Vietnam, call wait very ever on hold , learn, my lesson

Chris was absolutely fantastic to work with. Very knowledgeable about all the furniture and was not at all pushy. I had planned to look at other furniture stores to compare prices but Chris was so great to work with I went ahead and purchased quality living suite at a great price the same day!!

This was the best furniture shopping experience. It was so easy. Ryan was friendly and very helpful. The furniture is high quality and affordable.

Nice friendly proffesional atmosphere. The salesstaff was excellent. Looking forward to revisit in the future.

Kyle was great! Highly recommend him. Even opened the store early for me so I could get in before work :)

Ellie was very helpful. Easy purchase! Thank you

Excellent experience, very pleased with my purchase, salesman Rob Lewis was very helpful and explained everything in detail. Would highly recommend this furniture store.

Very happy with our purchase and the salesman Rob Lewis, was very helpful and knowledgeable. Overall an excellent experience.

Rob and Chris helped us find the best fit for our new furniture. Very patient with all the measurements and color choices.

Have been waiting 4+ months for warranty claim to fix the springs on a sectional sleeper they assembled incorrectly. They keep pushing appointments to the following months and telling me the parts haven't arrived in the warehouse after getting emails saying that they have. Won't purchase again.

Jordan was great, allowed me to roam without being pushy. Then when I was ready he answered all of my questions and was very nice to work with,

Our sales lady was wonder I give her a 10 all the way around.

Rob Hardin was very helpful and informative. My wife and I explained our needs and Rob was able to show us exactly what we were looking for. Very happy with the sales process.

Nick first greeted us and helped us find exactly what we were looking for! He was professional and knowledgeable on the products! Jimmy the store manager went above and beyond to make sure we had a great experience!

Worst experience buying anything. Original purchase date was 7/31, expected to be delivered 8/3. Nothing came, went to the store little less than a week later. Someone somewhere messed it up so new delivery 8/13. Whatever. Delivery team tells me 8/21. Seller tells me sorry but I know how these things work, frustrating up at this point but it happens. Asked for a refund 8/12 (as seller had offered) and have yet to see my money back. Never shopping here again.

Awesome experience from the moment I walked in the door!! Rob Hardin was very professional and informative. I feel he went above and beyond making sure I understood what I was purchasing and the benefits of the accessories to my mattress. Great job Rob.

Rob was awesome! He helped us find just what we were looking for!

Products and prices were best in the area, we checked other stores but Ashley upholstered furniture seems to be the best quality. Salesperson was not pushy but also quite attentive. Overall good experience. Could have had a little more information told to us about the products so we knew what we were buying.

The sales rep Jenny was great!

Brian at Lexington, KY location was great to work with. He answered all my questions and concerns. 8/14/24

Jenny was so helpful. She went the extra mile to answer all my questions.

Amazing visit! They had just what we needed. Rob Hardin was fantastic. He answered all of our questions and got us set up for home delivery.

Rob Hardin was wonderful to work with! Can’t wait to get our new beds!

Very good experience with Brian. He was more than helpful, accommodating, pleasant, and professional.

This was an all around pleasant experience. Sometimes life changes suddenly, and things are needed on the fly. Jordan was of tremendous help in getting me the furniture that I needed.

Price matched their competitor was a bonus and worthy of returning. Kyle was awesome great to work with he is credit to Ashley’s reputation!

Good place! The purchase was easy and Nick was a great help. Waiting to get everything delivered but overall good experience!

Rob was knowledgeable, made me feel like family, and helped me in all aspects of my purchase. Will be back soon! Thanks Rob!

Absolutely the rudest group of salesmen I’ve ever encountered. We were in and right back out of this store within 30 seconds. RYAN claimed he called my husband to let us know they didn’t have an item in stock. They hadn’t. And when we stated they hadn’t called we were met with confrontation, and a retort of “well I can show you on our phone.” Naturally my husband flashed our call log to show that they hadn’t attempted to call us, to which Ryan walked away and said “have a nice day.” Didn’t bother to assist us. Didn’t bother to apologize or account for their lack of effort and customer service. We will NEVER do business with this store again. Which seems to be the case for most of Lexington as their parking lot was completely empty.

Everyone was great! Especially our salesperson ellie mae

We purchased a new living room suite @ Ashley Homestore in Lexington today, and we couldn't be happier. It's a set we'll use and love for a lifetime - great quality and comfort. And our salesperson, Rob Lewis, couldn't have been nicer - very informative and helpful, without hovering or being pushy. I can't imagine we'd ever want to deal with anyone else. Thank you, Rob!

I had a great experience at Ashley’s furniture store in Lexington. Our rep was Kyle Johnson and he did a fantastic job with helping us find the right couch.

Ellie Mae was very knowledgeable and helpful.

Stephanie was great. She took the time to help us find the perfect love seat.

Ryan was very helpful without being pushy or intrusive. We will definitely be back in the future.

Went in to buy a dresser. Chris almost immediately made himself available but allowed my fiancée and I to browse without disruption which was wonderful. Most items we looked for had dimensions posted but I’d recommend bringing a tape measure if you’re more specific about space requirements. They allow for free delivery and was allowed to choose my delivery date to work with my work schedule. And on top of it they had a 30% off deal when I was there!! Being able to see my item before purchase and the human experience would certainly bring my back to Ashley

Kyle was amazing and very patient with us as we were taking out time to choose the perfect furniture. He was great and knowledgeable about all the furniture. We will be back in the future for more!

Ashley Furniture HomeStore 1945 Pavillon Way Lexington, KY 40509 Only giving one star because it wouldn’t allow us to leave anything less. Our nightmare began from the moment we ordered our sectional couch from Ashley Furniture in Lexington, Kentucky. When we picked out the couch at the store, it was not in stock and was supposed to be delivered to our house. The first time they came to deliver it, it wasn't even the right couch—it was a completely different color than what we had picked out. To make matters worse, the delivery drivers reeked of marijuana. We had to explain to them that they had delivered the wrong color couch and then contact Ashley Furniture. It took three or four phone calls before they agreed to send us the correct couch that we had originally purchased. Fast forward to several months later, (before 1 year manufacture warranty was up) the couch's cushions started sagging and sinking, making it difficult to sit and get up. We reached out to Ashley Furniture while our couch was still under warranty and followed their instructions by sending in pictures of the damages. They assured us that a repair technician would be sent to our home. We waited for a week, but no one showed up. When I contacted them again, they claimed they had never received the pictures. I provided them with screenshots showing that I had sent the pictures, complete with timestamps and their previous response. They asked me to send the pictures again, which I did, but still, there was no response for two weeks. After reaching out yet again, Ashley Furniture then told us that our couch was no longer covered by the one-year warranty and there was nothing they could do. Despite having proof that we followed their instructions within the warranty period, they redirected us to our extended warranty company. We contacted the extended warranty company, submitting all the necessary pictures and information online. However, after waiting two weeks without a response, we called them, only to be told that they were not associated with Ashley Furniture in Lexington. This cycle of miscommunication and misinformation continued, with Ashley Furniture providing us with incorrect phone numbers and contact information multiple times. Finally, a representative from a different company, who was not obligated to help, intervened on our behalf and contacted Ashley Furniture. Following this, we reached out to Ashley Furniture once more, and after providing all the proof of our efforts, Angela Jones, a manager, finally arranged for someone to fix our couch and replace the cushions. When they sent the new cushions, some arrived with covers and some without covers—all in the same order. Unfortunately, the repairs did not last. Within three days, the couch was broken again. We contacted Ashley Furniture, only to be met with refusal to provide further assistance. The manager, Angela Jones, who had previously helped, now claimed ignorance of any supervisor or additional support. Their lack of accountability and poor customer service has been incredibly frustrating. We paid over $3,000 for this sectional, and the experience has been a complete disaster. The quality of the product is terrible, and the customer service is even worse. I strongly advise against purchasing anything from Ashley Furniture in Lexington, Kentucky. Save your money and buy elsewhere! Terrible, terrible, terrible customer service. They do not care about their customers or the quality of their products.

We had an amazing experience at this store today! Jordan, the assistant manager, was awesome! He made the experience pain free, was extremely nice and worked with us in every way. I definitely would recommend this store to anyone looking to purchase new furniture!

Kyle is patient and knowledgeable- he has been out go to the past 6 years when furniture shopping! Highly recommend!

Brian Watkins was very professional and we were very pleased with the service - thank you - Shari & Daryl Faulkner

Salesman, Kyle was excellent. His knowledge of what I was looking for after describing it was superb. I will ask for him the next time I'm in need from your store. I am a repeat buyer of Ashley furniture. Always been very pleased.

Zach was incredibly informative and easy, he didn't hound me while I was there. He said hi, let me know the specials and allowed me time to look through the store before coming back to see if I had any questions. I was nervous about the furniture buying process, we've all heard those stories but this was painless and super easy. Thank you!

The best furniture store!!! The quality of their products are excellent, and the best part is that they have the best staff, friendly and respectful to the customer, they look for the best financing options and have Spanish speaking staff for Latinos, it is definitely a store that has it all!!!!. Thank you for your excellent service !

Horrible customer service!!!!!! $1000 dresser delivered with several white patches and a scratch. There is no way to get in touch with them. All of their phones go to recordings. Directed me to their website to submit a warranty claim but my purchase does even show. Been calling and texting the sales person for days. They just keep giving me the same number to call. It says I am not calling during business hours even though I am. BEWARE

Really helpful staff. Really delightful people.

Chris was helpful and informative. He explained everything and answered all my questions. Quick service, best prices I’d seen, and plenty of options!

Jenny was the associate that helped me with my furniture purchase. She was so helpful and patient with me. She listened and made helpful suggestions. I am happy with the decisions and purchases that I made. I can't wait to receive my new furniture!

The absolute BEST salesperson I’ve ever had the pleasure of working with, Kyle is definitely an asset to the Ashley Furniture Co!

Rob Lewis has been great! Super informational about the furniture, great attitude, and has answered every question we’ve had.

Ryan was attentive and supportive throughout the process. I was thrilled to find recliners that we loved.

I went in searching for a new bed for my daughter. I also knew the kitchen table I wanted. Rob got me hooked up fast and easy. He explained everything in detail. He is very knowledgeable and easy to work with. If you need something new for your home, go see Rob at Ashley!

Experience was easy. Got our furniture picked out and ordered quickly. Thanks Ellie

Furniture was as nice as it appeared online, very excited for it to be delivered, but the sales guy was discriminatory and rude at times and there were several inconsistencies between pricing in store and online that I noticed and had to get corrected.

Fantastic experience in the store, however, when ordering, the wrong color was ordered. There was no way to correct it. I called 6-8x and only got either generic voicemail or an Indian call center that could neither transfer me to the store nor fix my order. TERRIBLE AFTER SALE CUSTOMER SERVICE! SUPER FRUSTRATING!

Rob Lewis was fantastic!!! Would definitely use him again.

Awesome experience. The app was very helpful knowing when they would be delivering and everything was set up perfect

Great and friendly service. I got everything I was looking for and am so excited!!

Great experience with a knowledgeable and friendly salesman named Zach.

Loved the sectional we bought. Quick and easy process!

Low key sales but plenty of help when I needed it. Eric did a good job.

Rob Hardin was a hoot to work with. And it made my shopping experience fun and a quick experience.

Chris was awesome! Patient and not pushy! Would go back and ask for him every time!!!

Rob helped us pick the perfect couch for us and helped us customize it to fit our needs. He also made sure we understood everything through the process. He was very personable and easy to talk to. He made the purchase go very smooth.

Stephanie Patterson (Ellie Mae) Is extremely knowledgeable, smart, pressure free and bends over backwards to find the lowest prices She spent all day with us, she is straight up with you if you ask a question Personality, is fantastic , I love it She deserves a raise, bonus and more Her manager, was just as kind He seemed to be efficient, and help us through the process with a smile wonderful team I thank them , and may God Bless Them Darlene Whiting

I had a great experience today shopping at Ashley. Mr. Robert Lewis helped me find and select the furniture I needed, and set me up to receive it in just a few days. His service was quick, friendly, and professional. I’d recommend visiting if you are in the market for new furniture at a reasonable price.

Love the furniture. No customer service at all!!! Trying for days to get ANYONE to call me about furniture that was damaged upon delivery. Ordered multiple pieces so I didn't have time to look at everything. Was told I would have 72 hours to contact them with any issues. Called within an hour. Called again and again. Everyone passes to problem to someone else.

Great experience! Very helpful when making a decision and answering our questions!

We had a great experience at Ashley furniture. We just moved to the area and wanted to buy a couple pieces quickly (due to children napping at home). Rob was so helpful and knowledgeable about all the items we wanted and helped us stick to our timeline. I highly recommend.

Nick was an excellent young man. Very professional. He renewed our confidence In Ashley Furniture.

Nick was a great sales associate

Just bought our second sectional from Ashley 10 years after our first. Still great service and great value.

After leaving VCF quite furious about my third rate experience there I headed to the Ashley store hoping for a better time there. My experience at the Ashley Store in Lexington was nothing short of exceptional, thanks to the outstanding service provided by Kyle. From the moment I walked in, Kyle's warm and welcoming demeanor put me at ease. As I explained my needs for a new bed, Kyle listened attentively and took the time to understand my preferences and budget. He expertly guided me through various options, explaining the features and benefits of each with clarity and enthusiasm. What truly set Kyle apart were his personal anecdotes and lighthearted humor, which made the entire experience enjoyable and engaging. Kyle's knowledge and expertise extended beyond just beds. He offered valuable suggestions on how to decorate my bedroom in a cost-effective way, providing insightful tips on color schemes, furniture placement, and accessories. His genuine interest in helping me create a beautiful and comfortable space was truly appreciated. I left the Ashley Store feeling confident in my purchase and inspired to transform my bedroom into a haven. Kyle's professionalism, knowledge, and friendly demeanor made the entire experience a pleasure. I highly recommend visiting the Ashley Store in Lexington and asking for Kyle – you won't be disappointed!

Rob Hardin (our salesman) was very informative. He suggested a product that we didn’t even know we wanted but will be a huge asset to our lifestyle. He was thorough with advising us how to purchase (finance vs cash). We’re excited to get our new furniture!

We had awaited a piece of furniture from a family member that we knew came from Ashely furniture. We were looking for a chair to go with it. The sales person was very knowledgeable by looking at a picture as to what product line that couch came from and helped us find a chair that would match! Thank you so much!

I was satisfied with my purchase but now your people are telling with another delivery time rather what they have told me in store. I’m fully upset now and I can not accept this. I’ll give you 2 star because of this

Great selection, great price very knowledgeable staff

Rob Lewis was very friendly and easy to work with!

I was impressed by the wide selection in the store, and I was treated well by my informative salesman Rob Hardin. Thanks!

Ryan was great and very helpful!

Had a quick and simple experience.

Great staff. Jenny was very patient and helpful.

Jenny was awesome!

Very positive experience.

Had a great sales lady with Ellie Mae

Rob Hardin was attentive and cared about my needs. He is special

Purchased a new sectional and kitchen table. Mr. Rob Lewis was professional and outstanding to work with. Definitely recommend this place 10/10 experience.

Just had a wonder experience at the Lexington Ashley store. Ellie Mae could not have been more helpful and professional. She saw to it that we received the best deal possible. I suggest that anyone looking for affordable quality furniture to see her.

My trip to Ashley Homestore Lexington was the best furniture shopping experience to date. Kyle was an amazing salesman who truly listened to my preferences, needs, and budget and worked with me within those parameters. Because I am a very visual person, I asked him to show me side by side the amounts of each of my choices. He did that without even flinching. Also, he was very patient when I kept flip flopping between options. I highly recommend visiting AHS and Kyle if you are in the market for new furniture.

Brian did a great job showing us options.

Jordan Pruitt was very helpful finding a couch and tv stand. Got exactly what we needed.

Great experience from start to finish! Beautiful furniture and excellent customer service!

Ryan was great! I was looking for something very specific and he was able to find just the right thing for me. No high pressure. Very nice store. Huge selection of furniture and accessories.

We spoke with Ellie Mae today! She was so sweet and was great help!

Had a great experience at the Lexington Ashley store. Chris was very helpful & knowledgeable. He was able to easily set me up with a new bed set. After delivery there was a piece of the set missing and Chris quickly and effectively fixed my issue and got those additional pieces delivered to me. Highly recommend

Kyle was awesome! Helped me to find the sectional I was interested in and even price matched it for a lower price. Couldn’t say enough about Kyle’s customer service. He’s knowledgeable and is super easy to talk to. Highly recommend using this location and ask for Kyle, he’s the man!

Rob was so helpful, and funny! He ensured we got the best deal. We can’t wait to get our furniture.

Ellie Mae was amazing in helping me choose and purchase this beautiful bedroom set and got me all the discounts and rewards I could get . I am very happy with my purchase.

Chris was a great salesman at the Lexington, KY location. He actually sold me my couch two years ago and when I walked in, he immediately saw me and remembered everything from back then. Bought a new couch for our recently finished basement and he was great again. Friendly, got us info on everything we needed, and was never pushy in any decision making.

Rob is a great person to work will was very helpful and knowledgeable! This is our second purchase from him and will definitely be back when we have other needs!

Nick was super helpful. He wasn’t pushy, but he was available when we had questions. I 100% will be back in the future.

Very nice and accommodating.

Chris Laporte was amazing and helped us find a great deal on the couch we wanted. I’d go again and buy more stuff.

Chris L. was very knowledgeable and friendly. We are really excited about our purchase and how easy he made the process to buy a new mattress and bedroom set!

Chris L was wonderful to work with! Super knowledgeable about mattresses and the furniture. We will definitely be a returning customer!

This was the worse experience i have ever had with a furniture company.I had multiple issues getting my delivery on several occasions. The sales person was great , but the overall experience was horrible !

Jordan was very helpful, I was in and out with my purchase in less then 20min!

Rob made it so easy to find our perfect mattress! He listened to our concerns and solved our sleep issues. We always find beautiful and affordable furniture at Ashley!

We purchased a loveseat, on line, in March. After delivered we noticed stitching on one cushion was coming undone. After several phone calls and several weeks a technician came and said it needed to be replaced. We are now several weeks past and have not received the replacement nor a response to my many phone calls. The customer service is abhorrent.

A great experience to say the least! Jordan is wonderful and I can’t thank him enough. He was great answering all my questions and showing me around, but still allowing me my own space and time to look by myself. The process was simple, fast, and my couch was delivered only 48 hours after being purchased! It is absolutely perfect and feels great! Thank you to Jordan, the delivery drivers, and of course Ashley Furniture!

It was an ok experience.

We didn’t buy anything this visit, but Chris was a great help and has a very good approach with customers. If we would have found anything that suited us; I’m sure he would have been very helpful.

Nick goes above others to make sure you find what you’re looking for without pressure. He was excellent in knowledge of the furniture we were interested in and made our purchase effortless. We highly recommend Nick and Ashley Furniture!

Service was excellent. Ron and team worked with us to make our purchase!

Kyle was amazing! He took so much time with us to help us select the perfect dining table and chairs. The store is huge and beautiful!

Ellie was our sales person. She was helpful, courteous and thorough. The process was great with our purchase.

Ryan was my sales consultant and he went above & beyond to get me the most bang for my buck. He was helpful & knowledgeable & a pleasure to work with. I will definitely come shop with him again.

Rob was our sales guy and he was very knowledgeable about the furniture we were looking at. TBH he had made it the most pain free furniture shopping experience ever, most sales people will try to force sales on you. But not Rob he listened to what we wanted and helped us find that perfect set that matched our wants. The whole team was very friendly and made you feel right at home. Will definitely be a returning customer with all of my furniture needs.

We found the furniture set we wanted and got a great deal on it. Great experience

Very friendly atmosphere! Great options and affordable payment plans! Highly recommend!

Chris was very helpful when I was picking out a mattress. He was very knowledgeable and made a good deal and there was no pressure

Chris was super helpful and knowledgeable on pricing, color options and design!

Nick Hodges was very helpful in finding the furniture that fit our budget and our space. Very patient and willing to take the extra steps to provide excellent customer service.

The person that helped me today I don’t remember his name but he was very friendly and helped me with everything. I am so very greatful for you all❤️

Mr. Lewis was so patient and helpful. I had Guggled nightstands and showed him a picture, he found they had two that could be delivered next week. Excited to see them.It was a nice shopping experience!

Found my kitchen table online though was happy to be able to check it out in person before buying. The staff was very helpful with our purchase!

Rob Lewis was very helpful with showing us our options for a love seat. He also gave us a good deal and was very knowledgeable. We bought this set with the protection plan. The store was very nice and had lots to choose from.

Took over 3 months to receive an order we put in in January and was supposed to be delivered over 4 times and had to be rescheduled

Chris was excellent. He made sure he completely understood what we were looking for and made some great recommendations. We felt no pressure. Great salesman and a very diverse collection of furniture to offer.

Awesome experience! Thanks to Ryan for all the help in getting new bedding and a mattress!

Our sales representative, Jordan, was great. He allowed us to look at several pieces of furniture and gave us to take the time we needed to make our selection. We could not have ask for better service. We have made several purchases from this store and had always been happy with our purchase and price we paid.

Delivered as expected no hassles

The response was excellent and I was able to choose a good one with confidence.Thank you Rob.

The sales representative, Rob, was very polite and helpful. He answered all of our questions and helped us make the best choice for our needs.

Chris LaPorte was amazing. Super helpful. Got some beautiful furniture.

Keith at the Manowar store was awesome. Very helpful and knowledgeable. Thanks for a job well done..

Zack worked hard to make i found what we were looking for. Also made sure i was very satisfied with my purchase.

Great !!!

Salesman was very helpful and friendly. Unfortunately we didn't find what we were looking for. I will definitely shop there again for my other furniture needs

Waited 2 months for one end table. Gotta say I'm probably not gonna get anything else from Ashley... best way for them to make it up to me was a 20$ off my original price... I mean come on...

I've purchased a good deal of furniture from this particular store and up till this last time, it has felt like quality workmanship and lasted well. My last purchase included a wide recliner and a wide recliner with chase. The difference between what was delivered and what it felt like in the store was night and day. The cushion feels like some cheap foam as you can hear it crunch when seating. It creaks and you can feel the cheap boards inside on your back. I've only had them for 6 months and I'm not expecting either to last a year. I'd just as soon paid double the money across the street and received better quality. Complete disappoint in quality and comfort. Assuming they don't last, that will be my last purchase from Ashely.

Ryan Stocker, was super helpful, we will definitely be back!

Nick did an outstanding job at helping us. Great asset to Ashley Homestore!

Robert was excellent in helping me find what I wanted. I would shop there again for furniture.

We had a smooth and seamless experience. Our salesperson didn’t try to pressure us into buying anything we didn’t want and the sales transaction was easy. We are excited to get our new furniture!

Brian was amazing and so helpful.

Staff was very helpful and courteous.

Shopped at Ashley Homestore and made three purchases. I believe their quality is very good and prices are reasonable. Ellie Mae was patient and answered all our questions. Some discounts were offered as well. I would give them 5 stars. Take a look at this store when looking to buy furniture .

Excited to add some new furniture to my home and Ryan was so helpful! Answered all my questions and super patient. Ask for him next time you’re at Ashley!

We worked with Kyle who was fantastic and took great care if us!

Nick helped us with all of our questions and concerns. We will definitely be back to Ashley to finish furnishing our home.

Perfect delivery!

Sales rep, Jordan was awesome! Thanks to his product knowledge and customer service, we bought a whole living room set without much stress. I highly recommend him! Eugene

Zach Dennis was great! Very personable and willing to negotiate to our satisfaction. Waiting on the delivery & the white glove experience. If all that goes well, we will definitely return to Ashley for our furnishing needs. Thanks! Robbin Lawrenceburg, KY

Jordan the assistant manager is an honest sales persons and a pleasure to do business with. Although the delivery of the furniture didn’t go as planned. (Not his fault) He worked very hard to make things right, going above and beyond. Thank you Jordan for being an awesome person!

Kyle was wonderful. He was helpful and kind. Gave his advise and a few personal opinions but was not high pressure or pushy at all. Got just what I wanted. Cant wait for shipping. I will definitely be back on the future and I hope he's still employed with the Ashley Store. He's a keeper! Thanks to Kyle!!

Robert Lewis is fabulous. So knowledgeable and not pushy! 10/10 recommend!

Love the time that Kyle spent helping me to select the perfect mattress at the perfect price!

Great place. Zack is the man, very pleased with the entire process

Bought 2 couches and had wonderful service

My wife and I had a great experience working with Ashley furniture and made the purchase we can’t add photos till delivery after delivery we will add photos and additional information

Awesome place

Nick was great! He was kind and made my shopping experience stress less.

I just want to say that this store is amazing. I had an issue with a previous purchase and Kyle spent a lot time trying help me fix it. He was extremely patient and helped me with all my concerns. Thank you so much for going out of your way. He was extremely helpful and made sure I left with the product I wanted.

Robert Lewis from Ashley furniture was very patient and helpful. Was able to find what we were looking for!!

Highly recommended working with Ellie!! She makes the shopping experience easy and listens to exactly what you are looking for.

Rob was amazing. He helped us get great deals and stayed an hour past closing time just to help us get a flash sale that was ending that night. Great experience and definitely would recommend!

Well, initially, I was going to give Rob and Ashley furniture a five. But after the experience I’ve had it is a zero out of five. My husband and I got online to look at the dimensions of the sleeper sofa that we had ordered in store. When we did we discovered that it was $500 cheaper online. And the protection plan that we had also purchased was $200 cheaper Online. I reached out to Ashley furniture to have them price match and they told me they would match the sofa price but not the protection plan. So instead of getting a better deal because I shopped in store I was overcharged by $700. I have since canceled my order and will never shop at Ashley again. Also, just a note, Ashley settled a class action lawsuit in 2022 in California for this exact situation. In my opinion, this is price gouging, and I have reported it to the attorney general of Kentucky.

Furniture shopping isn’t our favorite thing to do, but the team they have at this location was superb! Excellent personalities and it was so welcome after moving cross country and being sleep-deprived. 🤣 Can’t say how the furniture is because we won’t get it for a few days, but I will go back there to purchase any other furniture we may need just because of the excellent customer service. Nicholas and Rob were great! Oh, and the Duke fan wasn’t bad either… 😉 Go Cats!

Excellent service! Kyle was a great help. Beautiful furniture for my new home and prices were very good.

Wonderful experience at this location! Kyle helped me tremendously with absolutely everything. Definitely recommend him! Thanks so much! Will definitely be back in the future.

I would give zero stars if I could. They lie to your face and their furniture is cheap cardboard. Talk you into their credit even if you don't need it claiming 0% interest, but then adding that whole times amount all at once. It's a scam do not shop here.

Ashley did a good job communicating the estimated arrival time via text and I could track their route with an exact arrival time. The movers were courteous & did a great job.

Brian was patient, informative and very professional. We had visited other stores looking for nice reclining furniture and we found exactly what we had been searching for. So many options and you don’t feel pressured.

Absolutely amazing customer service. First Rob Lewis offered his assistance and gave the run down on deals. Pointed me in the direction of what I was there for and then left me alone to LOOK and THINK and not feel like you are being pushed (like some other furniture places). When I needed assistance Rob was there to help me run through options, make the best decision for my budget and no high pressure selling for items I did not come in for. Thank you Rob!

Rob2 was great!

Rob was very helpful and got us the best deal possible with our furniture! Great experience

Stephanie did a great job of helping my fiancé and I pick the right couch!

Robert Lewis as well as Rob did a great job guiding us on our furniture purchase.

Our salesman,Rob, was a great guy. Friendly, knowledgeable, never pushy. Nice products with a fair price. Thanks.

Our Shopping experience at Ashley’s Homestore in Lexington was extremely pleasant. Salesperson (Robert Lewis ) went the extra mile to complete our deal and we walked away as Satisfied Customers sure to Return for Future purchases.

Nick was very helpful and pleasure to work with.

Everyone was very helpful. Can’t wait to get our new bed!

We were allowed to shop without being hassled. The financing process was laid back and easy.

I can't express how happy I am with the customer service at Ashley's Home Furniture in Lexington, KY. Our sales associate (I think that's what they're called) was so helpful and went above and beyond to make sure we were happy with our purchase. And when we saw a different bed and decided we wanted to change our purchase, after finishing the financing for the first one, Chris (our sales associate) didn't even bat an eye. They said 'no problem we'll get the manager to make some changes and get you guys ready to go'. Thank you so much for all your patience and help, Chris!

We found attractive furniture that appears to be good quality here. Our salesman, Brian was very friendly and helpful.

Absolutely fantastic the only place I will shop for furniture

Great experience overall Kyle was very knowledgeable on every product we looked at. Will be repeat customer

Awesome

Robert was fantastic! No pressure and helped when needed!

After running into a few difficulties on the Ashley website I made a call and was able to speak with Ryan at the Lexington, KY store directly about the details of my prospective purchase and the issues I was running into with it. Ryan was extremely helpful and patient and worked with me until we were able to successfully complete the purchase of the furniture I wanted! Thank you, Ryan!!

Excellent customer service!!! Highly recommend!!!

I always enjoy going to Ashley furniture. They have great service, wonderful sales people, beautiful accessories, and wonderful furniture. my sales person was very professional very knowledgeable. Excellent customer service. I enjoyed the whole experience.

Trading $1500 to earn $12,000 is something I never expected after seeing many recommendation here on Facebook. A big thank you to you Mrs. Lucia Rodney on your good skill of mining and trading in my account. Your professionalism, genuine kindness, bluntness and diligence made me wished I had known about you earlier from the first moment I decided to trade. Never the less am. Grateful! Contact her via Email: luciarodney95@gmail.com WhatsApp:+19169054120 Facebook page: https://www.facebook.com/profile.php?id=100068906719320

I first talked to Ryan Stocker on the phone about bedroom furniture- I knew what I wanted and he took the time to look around the floor to see what they had that fit my parameters. He gave me the names of the collections and I was then able to look online. When I went to the store two days later (I knew he’d be working) he showed me another set that was closer to the style I wanted and he worked it out so I got a great price, too! I appreciated Ryan’s easy but service-oriented attitude which is the reason i specifically wanted him to assist me. Thank you so much!

I enjoy talking with sales agents Nick and Chris. I gained a better understanding of the TV stand but I wanted to purchase and he matched the online price and gave me a discount for matching the 5-year coverage plan that was also quoted on the website. Chris showed me the beds and I was quite impressed I might make a future purchase with Ashley furniture in the future.

Very friendly and informative service with a good selection to choose from. Bought from here over 3 other local options.

Kyle showed a lot in interested in helping me find and buy the furniture I wanted. he explained everything every step of the process as we went along. Was easy to complete sale and check out was done with these.

Our specialist Rob was a big help and gave great advice. We had a great experience with Ashley and can’t wait to try out our new mattress.

Kyle did a great job of listening and making recommendations based on my specific needs for furnishing a small space. I’ll definitely visit this store again soon.

Kyle johnson was absolutely fantastic with giving us a great deal and finding us what we needed for my bed.

Rob Lewis was excellent. He helped us find exactly what we needed!

Salesman was very knowledgeable and made the buying process easy.

We were treated very well. The salesperson was Chris, he was very attentive to our needs and very kind. Will definitely shop there again.

Nicholas Hodges took great care of us today. He was very informative on the great sale. He was Very professional. We got a sofa and loveseat. We will definitely ask for him the next time at Ashley.

Robert Lewis was extremely knowledgeable and incredibly helpful. I got exactly what I wanted and with no hassle. Ashley had great selection and I would definitely work with Robert again on a future purchase.

Ryan helped us find the perfect couch. We can't wait for it arrive!

Chris Laporte great sales Professional at Ashley homestore Lexington

Our sales person was friendly, solved a problem we had with pets.

Our salesman Ryan was great, he made the whole process very easy. Would definitely recommend.

My husband and I recently visited Ashley in Lexington to look for living room furniture. Ryan introduced himself when we got there and gave us time and space to browse, checking on us occasionally without being pushy. He provided excellent customer service, ensuring we found exactly what we wanted and got us an excellent deal. Highly recommend!

Great service. Great products. Helped us find exactly what we were ĺooking for.

Rob and Rob are outstanding sales people. They are VERY knowledgeable and helpful. I’m so glad they were there to sell us a mattress!

Our experience started with Rob Lewis. He was extremely helpful in sharing all the features of the furniture we were interested in without hovering. We were surprised with how quickly they were able to schedule delivery and the delivery team arrived early. The set up was quick and efficient. Love my new furniture!

Another great experience. Staff is always courteous and helpful.

Worked with Rob Lewis and he was wonderful!! Made sure we left with absolutely everything I needed!

We went to the store after looking online to get an idea of what we wanted, to see it in person and order it. We were greeted by Nick and worked with him through the purchasing process. He gave us great insight based on our family and what we were looking for, was very patient, and pleasant to work with. This was our first time shopping at Ashley and my husband and I were very happy with the experience. We definitely plan to return in the future!

That transaction at the store went great. The salesman and the Manager were awesome to work with. The delivery group was abysmal as it was scheduled to be delivered on three times and was changed, without letting us know. It took 3 months for the chair and a half to be delivered after purchasing and payment was made. Very disappointed.

We elected to buy a tempurpedic mattress with the help of Rob #2 he was so kind , friendly and most importantly, honest. His Manger was the same. It was a pleasant experience and will go back !

My salesman, Rob Lewis, was extremely helpful. He checked on the products to make sure they were in stock.

I was told that using a warranty credit for 749.99 I could apply to any furniture. The guy Chris helped me and my wife through the transaction and told us after delivery and everything it would be $23 out the door. We paid that and thought everything was great. A week and a half later we had not heard a word from anyone. I go back up to the store as customer service couldn’t tell me anything other than it says it’s on layaway. When I get to the store they help me and say looks like you owe $100 as the taxes and delivery are not part of what the credit you have go towards. Even though I was told $23 out the door and have already paid that. I asked when I was going to be informed of this and they said I was supposed to have been called. Didn’t offer to waive delivery or anything for me and I didn’t want this place getting anymore of my money so I decided I’d rather spend my time driving to the warehouse an hour away and picking up my item. Won’t be back here. Plenty of other places you can go for furniture needs.

Sales associate, Andy, was professional and available to me through the entire sales experience! He was very patient and informative with all of my questions!

Great sales associate…. The process of purchasing the furniture was super easy and quick. Love Ashley’s Furniture Store in Lexington, KY.

Great service and a great price. We walked in needing a new kitchen table and Robert Lewis helped us pick one. Done!

Brand new $850 recliner. Leg rest slowly falls down while using. Called store, they wouldn't speak with me about it and gave me another number to call which wasn't taking calls that day. Also mentioned that I'd have to service my brand new recliner myself. Update: They sent a repair guy on a warranty claim and replaced the inner workings. Bad parts from manufacturer in Vietnam.

Working with Christ was such a pleasant experience! Definitely recommend.

No pressure sales. Salesman was great. Gave us time to look around. Touched base few times. Then answer our questions

Chris was awesome and he was so sweet and helpful and very knowledgeable. We will definitely plan on coming back for bedroom furniture. Love they donated a bed to a child bc we bought one. Ty Ashley and Chris!

I have always shopped at Ashley Furniture but I had sticker shock. I guess prices are going up everywhere. I found the prices way too high for the quality.

We had never used Ashley’s Furniture before! We found what we wanted and like the product warranty.

It was wonderful. Nick was our sales representative and he was not pushy and extremely helpful. Nick is an asset to your company. He knows his products and very kind, courteous. Thank you again for a wonderful experience.

I went in on Sunday and was greeted by the customer service gentleman who helped me make my decisions, got me qualified and the delivery scheduled right away. He was very patient and friendly.

Sales people aren’t pushy and will do all they can for you. The delivery guys were a hoot as well. We love our sectional and will be back for more furniture in the future.

Nick was great to work with! We appreciate everything you all did for us!

Appreciate Rob taking his time to find our needs.

We had the best experience at Ashley Furniture. Not only did we have the best salesperson (Rob Lewis), but we were given a mind blowing deal!! Thanks you so much Rob!!

We had a great experience purchasing from Ashley Furniture in Lexington. We always make our furniture purchases here and we are always happy. We had a lot of items that we needed to furnish our new home and they handled our large order with ease. Our salesperson was very friendly and helpful. When we placed our order, we weren’t quite sure when our house would be finished and ready for furniture. Once the furniture was all ready for delivery, they held it all until we were ready (which was a good amount of time). The two men that delivered our furniture were very kind and patient. Our address routes people to the incorrect place and they were so patient in trying to find the correct location. They did make two marks on our wall when bringing in our couch; HOWEVER, they were upfront and honest about it. They called for me to come look at it instead of hiding it. Accidents happen and the honesty is what mattered most to us. We also bought a sectional for our basement. The delivery men told me they didn’t think we could make it down the stairs with it (and it was muddy from days of rain to walk or drive around to the basement door with it). I asked them if they could try. They did and although it didn’t work, they still were very patient and kind. I highly recommend purchasing from Ashley.

I came in to purchase a new sofa and accent chair and found exactly what I was hoping to find and all within my budget. The showroom is beautiful with a huge selection. Andy was my sales associate. He was so helpful answering all my questions, checking inventory, and writing up my order. A great shopping experience in every way!

Was in need of a chair quickly. They had whatnot wanted on the floor but there was a delay getting new one here. Andy was there to.help.ma and save the day, thank you.

I knew what I wanted and Rob was quick and knowledgeable. Can’t wait to get my new sofa.

Great experience making my purchase. The sales associate was knowledgeable and informative, and made the purchase quick and seamless. I will definitely be a return customer!

Really wants your business and very willing to work with you!

Love the furniture and our salesperson

First time at Ashley did not disappoint, and felt different than any other furniture store experience thus far. Rob was extremely helpful and kind, giving us space to peruse without and pressure to purchase. Once we found the pieces we were looking for he answered all of our questions and outlined the delivery process clearly. Thanks for such a welcoming and positive experience!

Helped my son get his first living and dining room furniture. So easy even from Louisville.

I went in for a mattress for my daughter. Rob Lewis was great! I walked out feeling good about the quality and price.

I bought a brand new lift chair from here during a New Year's sale and was told that my chair wouldn't be delivered until the 20th of January (about two weeks after I purchased it from the store). It was supposed to be delivered today, estimated time was 2:30 to 5:30. Got a text from the delivery people that they had an accident and couldn't deliver my chair that I bought for my sick mother. I called it in and told them I needed it TODAY but the woman on the phone was rude, called again and was told they had to send my chair BACK TO LOUISVILLE (warehouse) and now it won't come until Monday. The service here is so horrible, I will not be doing business with Ashley's Furniture again.

Rob was very helpful and the store had a great selection.

Very polite and friendly experience.

Excellent service!!! Ryan was able to make me a great deal!! I am now the owner of a new Reclining Couch and Loveseat. Thanks Ryan and Ashley!!

This ashley store was huge and had exactly what we were looking for, quality was great and so were prices. Our rep was Robert who was extremely helpful and helped us get what we needed and the whole team was very welcoming. Definitely coming back.

It's not the store it's whoever is in charge of scheduling deliver. I got the call to schedule and went thru the prompts picked the date got text message confirming. Now today the day before scheduled delivery they call and don't leave a message so when u call back they said oh we were calling to scheduleur delivery?? What? I already did? Oh I apologize it was never confirmed so is next week good? Well I now took off work for no reason and now have to wait another week bc we both know whoever is in charge of fulfilling did NOT do their job right.

I have been an Ashley’s customer for many years. Several rooms in my house contain furniture from Ashley’s. For every purchase until this one, every piece was delivered to the room it was intended for and setup. Today I received a recliner that was dropped off at the front door and left still the box unassembled. We have to do it ourselves and move it to the basement ourselves. If this is Ashley’s new service level, we won’t be back.

I most definitely wouldn't recommend this location to anyone. I called to see if an item online was in stock at the actually store. I called to see if an item was in stock and the sales associate kept telling me he can't sale me the sofa for the price listed online. I never once mentioned the price, because I was willing to pay full price. I simply wanted to know if they had the item in stock. So they lost a potential customer. I'll try another furniture spot.

I went to this store on January 4th and found an amazing couch. Paid over $5,000 for it. I move into my first home on the 18th- which is whenever I expected my delivery. Somebody from the scheduling department called this morning to let me know they can’t even guarantee that my couch will be delivered this week because they don’t have all the pieces of the couch? Which was not disclosed to me as a possibility. I immediately regret purchasing from here based on the customer service alone with receiving my delivery. know big chain stores don’t handle orders the way smaller companies do. They offered me 10% off future purchases to fix their mistake which is a JOKE of a solution. We liked our sales associate while visiting, but it definitely wasn’t disclosed to us that there could be potential delays in receiving our expensive couch. This is extremely upsetting and inconvenient, and their customer care is nonexistent. I won’t be purchasing from here again.

It was really fun going in and looking at all the different sets you can pick from! Ryan was perfect at answering any questions we had and checking in with us while we were looking around. We also did the financing and he was able to help us get everything we wanted!. Highly recommend going to Ashley's, ask for Ryan Stocker!

I found exactly what I was looking for when searching for a new mattress and bedroom suite. Robert was so incredibly helpful, not overwhelming but ready to provide guidance and feedback. Best furniture shopping experience to date.

The assistant manager Jordan was excellent I had a few issues and he took care of it and handled it in a professional manner and I highly recommend the store 5 out of 5 stars

Great furniture prices when on sale are good

Excellent customer service Will be back

I was really pleased with the help and professionalism from Chris. I scheduled an appointment with Chris, and when I arrived, he had all my information up, plus the couch I wanted to buy he had everything ready for me when I arrived at the store. He was very helpful in making my decisions on what I wanted in a recliner and the other necessities I bought. There is no pressure at all from any salesman at the store. I loved my experience with Ashley Furniture and my salesman, Chris.

Great Experience and working with Zach was Awesome! He was attentive, helpful and honest!! There was never any sense of pressure. Treated us like family!! Highly recommend Ashley and working with Zach.

Andy was very helpful in assisting us with finding the perfect bedroom set. We were given all the options and price points. Very good customer service. We will be back!

Very good. Showed me what I was looking for. Transaction completed very quickly without any problems.

Great experience with Ryan !! He got me the same deal I was looking at online that was out of stock and even got me a 5 % Military Discount !! Thanks Ryan Stocker !!

My wife and I were looking for a living room set. We we were approached by Robert with the latest discounts and sales offers, nothing to pushy. We shopped for about an hour comparing different options in furniture with Robert occasionally checking in on us and offering assistance. We made our decision for a purchase and the finalization process was over with in about 15 minutes. We are returning customers and will repeat again.

Very pleasant experience. No high pressure sales. Brian Watkins was a pleasure to work with.

Rob Lewis was great! He gave us space to browse and decide what we liked but was readily available to answer any questions we had or show us other things we may like. We highly recommend Rob and this store.

No pressure at all. Chris approached and shared the current specials and left us to look around. Even after answering some questions there was no pressure. We highly recommend Ashley Furniture.

Shopping and purchasing was a great experience, however when the furniture was delivered one if the stools was out of the box. Apparently they cone 2 to a box and i ordered 3. The one that was put of the box had a scratch on the seat. Makes me sad that this happened.

Rob was very informative and great to work with

Over priced

Rob Lewis was great and helped me pick out exactly what my needs were.

Very helpful staff.

They did a nice job with our purchase. Delivery staff were awesome!

I know shipping has delays but its been over 2 months and still my orders not done now with holidays probably another month i will shop elsewhere from now on

Robert and Robert were great! They were very knowledgeable about the bedroom sets and mattresses. Will def be back to shop there! Thanks

Spent an hour in there picking out a recliner to buy. Went to buy it but they won't let you take it with you. They want you to pay to have it delivered. I knew better than to go back here anyway! Bought crap furniture here before with a Warranty they won't honor!

Laid back & knowledgeable sales staff.

Kyle was helpful, kind, and very knowledgeable. He was the perfect salesperson and made our first time buying furniture enjoyable and stress free.

Rob I believe his name was is who helped me and was amazing l. Can’t wait for the arrival of my furniture

Had an awesome experience at this store! Our salesman Nick was nice, knowledgeable, and patient. Made it a very pleasant experience. Delivery was quick, using their delivery app was so convenient, and the delivery personnel were polite & efficient! Great job from start to finish, Ashley!

All went well, from purchasing to delivery. Very understanding no pressure, they showed me just what I was asking for, and let me pick what I wanted.

A good experience. No pressure but good assistance.

We had a great experience at Ashley’s Furniture. Rob Lewis was our sales associate. He was very professional and helpful and not pushy. I appreciated his input and helping us to find the right deal that helped us save some money. Highly recommend Ashley’s Furniture for not only quality furniture but also service.

I absolutely love the experience my family has each time we shop at this store. The sales Rep. Rob was of great service showing my family all of our options from the furniture selections to the payment options as well! Overall 10 out of 10 experience! Thanks Rob!

Excellent service, quick and precise. Salesman was not pushy, just pointed out what different stock they had that fit my needs and ,without saying anything regarding making a sale, waited for me to decide. I, personally, had a great experience and purchased my new Ricker/Recliner that day with home delivery and set up in 3 days.(extra charge for delivery and setup).

Rob was a great help

Friendly attentive and quick and easy check out . I will be back

Store manager and all the staff at lexington store were very friendly and cooperative. Even their online delivery and tracking system was great.

rob was will at showing us the furniture we was looking for will be back

Thank you, Ashley Homestore, for your amazing financing! 0% interest for 60 months enabled us to get the couch that we loved. At the Lexington location, Ryan James Stocker helped us tremendously and provided a great experience for us as the consumer.

Communication was excellent. Arrived in a timely manner. Haven’t assembled the shelf yet, so hopefully all is in good condition.

Very helpful and smooth process!

I did not like the quality of furniture that I saw in the store only one piece that I would be sufficient prices were okay for the most part that I looked at another location another store but I did not like the quality of anything I saw in the store

Great in store service and delivery!

Ryan did an excellent job. This is the second time he has helped us with purchases.

Andy was very helpful, and patient, in finding exactly what we needed. The only drawback is the long delivery times. But, the pricing is decent and the customer service has been great.

The delivery was great. The assembly was actually one of the easiest to do. The only complaint I might have is with sales person, while he did help me he seemed bored and like I was bothering him. Overall was a great experience.

Great customer service. Friendly and professional staff. Great experience all around

I had a very successful day of finding what I needed for the house. Robert Lewis was very friendly, helpful and patient with me as I made my way through the store. The showroom was beautifully staged with a wide selection to choose from.

Worked quickly and efficiently to set up my new couch. I was impressed with the delivery time. Even came at a sooner time than expected. I will recommend to anyone who is looking to purchase in the future.

Rob Lewis at the Lexington, KY location was amazing and he helped us with all of our furniture needs!

Zach was great and very helpful.

Zach was excellent in showing what was available and listened well. Thank You

Very helpful

Rob was very helpful. Got me the hookup on a nice couch

Although making the decisions when buying the items seems to take forever, getting the items in a timely manner makes it worthwhile. The 2 man crew did a great and quick job of assembly. Our family has always been satisfied with Ashley furniture and look forward to continuing to do business in the future.

Rob Lewis was great to work with. Thank you The Jenkins

Furniture is great. Delivery was 7 hours late without calling. And a new delivery guy cursed at my husband.

Shopping for furniture was easy. Our salesman Nicholas was very nice, informative and easy to work with.

Pros: Quality furniture, excellent delivery and installation team. Con: At time of initial purchase, we were told by the sales rep price would be matched if any pieces came down during Black Friday. One did and after a long wait after returning to the store, that promise wasn’t honored.

Great service. Nick explained everything nicely

I am beyond frustrated with this company. You can never reach customer service and when you finally do, they put you on hold forever and then don't have a resolution for your problem. My bill has yet to be credited for an item that was returned at time of delivery and the salesman Rob in Lexington KY stated he would handle this weeks ago. I guess once you've bought something it's on to the next customer and we fall by the wayside. Never again will I give them my business.

Rob Lewis was great to work with!

Robert was just amazing to work with. Made the whole experience so easy. 10/10 will come back.

Easy with no problem, of course the guys Brian and Kyle were amazing

Absolutely Awesome!!!

Great experience! Robert and the sales team were helpful and accommodating, especially on the busiest day of the year. Recommend!

Brandon did an excellent job explaining everything to us and answering our many questions.

Sales people were friendly. Wasn't pressured into a purchase. Good selection of living room furniture to choose from.

Smooth and seamless. Great salesman, no pressure.

The staff was very friendly and helpful. We made 3 trips to the store picking out a new bed and sectional and was able to work with the same guy both times. Told him what we were looking for and ended up getting exactly what we wanted. We are very satisfied and will go back in the feature for other pieces to fill our new home.

I am very happy with the customer service...

Kyle was great to work with. Great experience

We recently went to the Ashley store to get a new sofa and a bedroom suit. Kyle was super helpful and showed us around. We told him we are currently in an apartment on the 3rd floor but plan to move at the beginning of the year into our new home and want something nice and to last along time. He said they deliver and set up, which was a huge selling point for us because of my work hours. He said the third floor wouldn't be a problem and when they deliver, if there is any damage, we don't have to sign for it and they will replace it and bring out a new one. Delivery day. The delivery guys were rude. They were mad because we are on the third floor and no one told them. I get it, it sucks to have to climb those stairs. They called their boss and wanted us to sign a damage waver before even getting it off of the truck. I said no. I tried calling the store and got an automated machine that takes you in circles. I finally got in touch with an actual person. He made a few calls and said he would get this sorted out and to hold. When he took me off hold, he asked if I was still there, I said yes. Then he hung up. Tried calling back but no luck. This is the first and last time I buy from Ashley furniture. I'll update later if I find any damage.

Jordan Pruitt and the store manager really took care of this us. Highly recommend.

My husband and I purchased a dinning set last night and were told we could pick up next day as it was a floor model and it would be in the loading zone. We paid $1320 cash so not super cheap. My husband went this evening to pick up and it was not moved to the loading area as we were told last night it was still in the store. My husband asked if anyone could help him load and the 5 men there said they don’t do that. So my husband and his brother had to get this big table and 6 chairs awkwardly out of the store amongst the customers while in their work clothes dirty not thinking they had to come in because we were told it would be in the loading area. Such bad customer service!!!!!!!!! I was planning on buying a sectional and new bedroom set but I refuse to be treated bad and spend that much money. I will say a young man leaving helped him he didn’t catch his name but looked in his early 20’s biracial maybe. Thank you to him.

Walked in and was immediately greeted. Rob Leeis was a great help and listened to what my girldfriend and i both wanted and came to a decision that we are both excited for. Again, ask for Rob Lewis

Neat inventory and super affordable. Staff were chill. Ryan was very helpful.

My husband and I are not “first-timers” at a furniture store. We were somewhat expecting a high-pressure salesperson to make the experience unpleasant. We were pleasantly surprised to meet Chris and Rob who helped us without pressure, providing helpful information and insight into the options available. They did a great job!!

Upon opening after driving to Louisville for pickup, we noticed one corner of the table is damaged. Called customer service and was informed I would have to bring it back to Louisville for exchange which is over an hour from Nicholasville Ky. Idk why a new table top can't just be shipped to the Lexington store and I come pick it up. The purchase took place in Lexington not the Louisville warehouse. Pickup was only done, so I could have it before thanksgiving. Very unsatisfying customer with the customer service

I worked with Robert Lewis was great. He was very informative and thoroughly helped us.

If you’re shopping, ask for Ryan. He went above and beyond to help me find the right furniture to fit my space and style. Thank you Ryan!

They are not able to get the tables I wanted that were in the website and didn’t seem to be concerned to lose a sale

Rob Lewis was extremely helpful and answered every question. Go see him if you are looking for furniture

My son bought a couch for our basement and it’s a fire hazard. We put in for a repair 3 weeks ago and never heard a word. Called today and was told it wouldn’t he fixed until Dec 2. I spoke to the manager, Sierra who told me if I wanted her last name or ID number I would have to consult with an attorney. Beware before buying anything from this store. The worst customer service ever. The couch has been unplugged for two months and now we have to wait another month for it to be repaired and she says it want a guarantee it would still not cause a fire but if it did they would deal with it then. We have 5 dogs and if they die in a fire because of this couch, it will be devastating. They refuse to take it back stating the manufacturer isn’t giving that option. Just know you are warned here before you buy anything that may plug in from this store. Also was told that I could not speak to corporate because only employees can. I asked for a district manager and was told there was not one. Take this as a warning…..Ashley furniture sells trash and their customer service is pitiful. Sierra needs to find another job. If this is who they chose to represents their company she’s doing them a disservice.

Rob Lewis has been amazing in the furniture buying process. He's been patient with us and so helpful in talking through the products. Ashley Furniture has lots of options for your budget!

Great job Brandon....so nice!

Our sales rep, Chris Labonte (not sure of spelling), was very nice, helpful and knowledgeable. Haven’t gotten furniture yet, but the experience has been pleasant so far. We’ve bought from Ashley Furniture on other occasions.

Had a fantastic shopping experience thanks to our knowledgeable, friendly and helpful salesman Rob. Found exactly what we were looking for and can’t wait to have it delivered. Will definitely be going back for more items as this store has a wide variety of quality products.

We found "the sectional" for our freshly painted family room! 25% off really helped! Brian was very helpful!

Ryan was helpful, quick and knowledgeable about product

Rob is great and very helpful.

Pretty good stock

I loved the price of a coffee table and two end tables for my living room, however after six months the finish started looking horrible , it was like a particle board with a fake finish on it. It started looking like someone used sand paper on it, payed around $500 dollars for it and it after 6 months started peeling off. I will never go there again.

Great selection. Salesman was very helpful. No pressure sale

It was Penny’s first day. She was great and kept her poise while under pressure to learn in front of a customer!

Very friendly, not pushy. Compared to get us the best deal.

Great service and prices!

I've been to the store several times, but never bought anything until today. This time I had a great salesman who did his best to work with me and my expectations. He answered all my questions, explained the warranty and what I should expect when the furniture is delivered. He made the whole buying experience very easy and relaxed.

Rob Lewis was exceptional. He gave us our space to look around, but was there to answer every question we had. Not pushy at all.

Very pleased with furniture we picked out and the service we received. Looking forward to the delivery of our furniture soon.

Great service. Not pushy and very helpful. Christopher was the best!

Rob Lewis was a great help and very knowledgeable!

Just awful.

Our sales person was Jordan Pruitt we had such a great time with him ❤️

It was absolutely the greatest experience I’ve ever had in my entire life walking into a home furniture store. Chris LaPorte was exceptional and I will never use another employee. I live four hours away and will travel to Lexington if I ever need furniture.

Robert Lewis was thoughtful, helpful and efficient. Will definitely shop at this store again. Thanks, Robert!

My boyfriend and I went to Ashley’s furniture about 30-45 minutes before closing. We were assisted by Rob and it was a wonderful experience. He helped us find exactly what we wanted, was incredibly kind, and made the whole experience worthwhile. We will definitely be coming back to this store!

Sale associate was not friendly when greeted us. You could tell he didn't want to be there. He whispered something underneath his breathe. Save yourself some time and go to Value City or Bob's Discount Furniture.

Outstanding service Very helpful and friendly

Happy that Ashley had a wide selection. Salesperson was very helpful while not being pushy as I made my selection.

It took a little while before they delivered our order but its okey its complete and our salesman name ryan was very helpful if you go there you might wanna look for ryan he will assist you and if you have any question regarding the item you want to buy he will definetly help you and answer all of your questions and concerns.

Andrew did a great job getting what we needed.

Yes..questions was answered. Great service.

They were a great help and we found a comfy couch for a great price.

Our salesman, Kyle Johnson, was so helpful & such a pleasure to work with!! My daughter & I had a wonderful experience choosing our furniture!!

The woman who did my purchase for the cushions was great. Every other time was trash. We have been buying stuff from Ashley for 12 years and the way we were put through so many different problems just to get new seat cushions after animal stains is ridiculous. I highly doubt I will ever purchase anything else from Ashley furniture. We ended up having to pay $400 for new ones bc the extended warranty we PAID for wouldn’t replace them bc I had to throw the seats away because they were so badly ruined. If I pay for an extra warranty and you all refuse to help then I need that money back.

Rob, Lewis, and Robert were great guys to work with that were very helpful and I ended up with everything I wanted in a couple of extra things. Thank you very much.

Robert Lewis was a wonderful salesman for us we give him 10💫👍🏿👍🏿👍🏿👍🏿

Service was impeccable .

Worked with Rob Lewis he was fantastic and very knowledgeable!!! So helpful!!! 10/10 recommend

Absolutely DO NOT recommend. I bought a bed in November of 2022. By January the frame and legs were broken . I have been given the run around on getting the issue fixed and getting a technician here to my home for 6 months. Technician just cancelled AGAIN. Every payment was made on time and no resolution , replacement or refund has been offered .

Wonderful shopping experience!

We love how we were treated

The management is the poorest I have ever seen of any business, period. We went to purchase a couch, and we spoke with someone ahead of time to see if the coupon we had would be honored (they said yes). After driving an hour, the salesman said they would not honor it. When I told him we spoke with someone ahead of time, he said it sounded like we talked with someone at corporate, and that wasnt his fault. He also got very rude and aggressive. I went back in to speak to the manager and show him the conversation, and he said it wasn't his fault and walked away mid conversation. As we spoke, the rest of the sales staff made a cirlce around us, making scoffing faces and shaking their heads and I expressed my dissapointment. I wouldn't make the drive back if they offered me free furniture. I don't know if Ashley Inc. knows what kind of name this location is giving their business, but I would completely clean house if I was them. The problem wasn't not getting the deal, it was the attitude and aggresive nature of the staff. Absolutely appauling.

Online!!! Worst experience ever!!

Very satisfied

Rob Hardin is an Amazing Specialist very knowledgeable , polite and accommodating. 5⭐️ ThankYou and I will return in the future!

Very helpful and quality furniture

My husband and I enjoyed our experience at Ashley. Our sales rep Chris was very knowledgeable and helpful. The options were plentiful without being overwhelming and the show floor was set up well. We ended up taking advantage of the holiday sale and we’re pleased with our purchase.

Very nice store, helpful salespeople. Found what I was looking for and look forward to it being delivered…

Salesperson was excellent! He was very professional and knowledgeable! He went above and beyond to answer our questions.

Great staff, beautiful furniture.

Excellent customer service.

Was great no hassle no problem recommend anyone needing to buy furniture

The store was clean. The staff was helpful and knew their furniture inside & out. The Labor Day Sale was awesome! Had a good selection to choose from as well.

I have been seeing so many people talking about a lady called Mrs. Susan Ryan, and I kept wondering if he is really an expert trader like they say about her because almost all everyone is not real in trading aspect, then I contacted her to give a trial and I was shocked and amazed that with just $500 I invested, Mrs. Susan Ryan helped me managed my account and after 7 days of trading, I made my first withdrawal of $6,200. I can't keep this to myself . Contact Mrs. Susan Ryan and make good profit today onwards Email: susanryan3221@gmail.com WhatsApp: +1 (856) 440-3528

I've been going since 2010 and it's always a good experience. The staff is always helpful and friendly and never try to be pushy sales people. Due to that I've never had buyers remorse. Definitely going back!

Great selection good people nice products would have been a five star but it took more than three weeks to get our bed

Our sales experience, great, could not have been better. The delivery of the product is an other story. We purchased a Tempur-Pedic Pro Lux Firm and an Tempur Pedic Ergo adjustable base. It was delivered 8/25/23. Mattress was fine. Adjustable base made a clunking sound when you tried to raise the head. The delivery person said "your floor is uneven", sign here. We said there is a loud noise. He said your floor uneven, only way to fix is to fix floor. We have had another adjustable base for a year in the same room. No problem. We tried to see if there was something causing the klunk, for instance, stuck on our bed's headboard, footboard or side rails. Nothing. Upon further examination after raising the head all the way up, see photo attached, there is a bolt missing from the assembly and an arm is getting shoved against the frame each time we raise it. We put the head back down, left the room to call customer service, another noise was heard and now we are unable to lift the head of the bed. We called and spoke with Amy at DSG who said they do not service Tempur Pedic and we didn't purchase an extended warranty. We explained that this was delivered 4 hours ago, and there was a problem, and we were told it was our floor when it clearly wasn't. We also took a video, turn on the sound (I can't attach it to this review, DSG has it). We sent this in, they said they would look into it and contact us back following review. No call back. I then got on the text line with Kevin from DGG. Kevin was very helpful and has us signed up for an exchange free of charge, but not until 9/5. We went to bed that night, tried to raise the feet, heard a tearing sound where under our heads. I went to the brick and mortar store today, spoke with Jimmy. Again, very nice. He said I had to call the DSG hotline as there was nothing to be done at store level, everything is done through DSG. I called, spoke with another Amy. I asked if there was a way to expedite this as we cannot move the head and when we move the feet, you hear a tearing sound. She said there was nothing we could do, that we had an exchange set up for 9/5 and we were lucky it was coming that soon, and that it usually takes a lot longer. I said so we have to sleep literally at a 30 degree angle with our feet in the air until 9/5/23? She said yes. I then went back to Jimmie, who suggested calling again in 2 hours to get another agent and hopefully speak with a supervisor. I told Jimmie if this frame where it is broken is ripping the mattress, I wanted that replaced as well. He agreed. I left the store and called again, this time I got Janel. I explained to Janel what was going on, and that there is a potential that this is ripping our mattress. She put in a separate ticket to see if there is a way to get one quicker but, we still have our 9/5 delivery date in case there isn't one quicker through that avenue. She said it'll be 24-48 hours before we hear anything. So, we have to sleep at a 30 degree angle or not in our ~$9500 bed that we just bought for the next 9 days.

Great place to shop made sure we got what we was looking for also stayed after closing to make sure we was completely satisfied would use for our future needs

Had a little bumpy start with a particular rude salesperson but as we were waiting to speak to the store manager, Kyle approached us a d asked if he could help. That small gesture turned the whole thing around. Went back and saw Kyle the next day. Did I say how polite, respectful, a d helpful Kyle was. Thank you Kyle. My prayers are for your success in all you do.

Made several purchases with Ashley over the years. Robert Lewis is a class act. Always remembers you and your family. Goes above and beyond to give great customer service. I’d give 6 ⭐️ but they won’t let me.

Great selection of furniture!! Wasn't pushed to make a purchase by salesman. Our family will definitely keep our business with Ashley for years to come.

Very easy and smooth process getting my furniture picked out and set up for delivery. Would recommend!

Good selection of furniture and salesperson was helpful

Great experience and great salesman ( Chris Laporte) I would definitely recommend Ashley’s furniture and Chris to anyone buying furniture

Ashley furniture was great at getting me affordable furniture that suited my style and wants ! Thank you to Rob for helping me get what I need !

Robert did an excellent job of finding what I requested. He also alerted me of the $5 sale, and I found a real bargain!

Robert Lewis was very friendly, knowledgeable and helpful to my husband and I when it came to purchasing a new master bedroom set

Rob Hardin was EXCELLENT to work with! He helped me pick out just the table I was looking for and I am already looking forward to going back to order stools soon!

Great first experience at Ashley Homestore! Greeted upon arrival and the buying process was explained clearly. Quick and easy. Great furniture selection and fantastic deals.

Nice store stopped by looking for a mattress. Wanted to see the Ashley brand mattress but was quickly steered away to the more expensive Tempura Pedic brand . Left with questions and call back and couldn’t reach anyone left message no call back finally a callback several days later. Bought a mattress at another store

Rob Lewis helped us today and was great! Super friendly and helpful! My husband and I won’t hesitate to shop here again.

We worked with Rob Lewis and he was excellent! We highly recommend.

Chris was great to work with

Robert was polite & knowledgeable! Friendly & not pushy.

Great customer service and a quick process

Nick was awesome and very knowledgeable, and great to deal with.

Do not give a single penny to these scammers. I ordered a loveseat to be delivered from the store. It was delivered WET! The delivery men told me the furniture was damaged because it had been raining all day and the rain seeped through the top of the truck. My loveseat wasn't wrapped. It has been weeks and I'm still fighting to get this issue corrected. There has been little to no help. Skip the delivery and pick it up yourself. They won't work to correct any mistakes. Stay away and save your money.

Beware! Bought a mattress and adjustable base. Delivered 2 weeks ago and the adjustable base still isn’t working. Called store, warranty department, and manufacturer and still waiting. Very poor customer service.

Excellent experience & service! Ryan did a great job providing information but allowing us space to shop on our own! We found the perfect living room furniture for our home!

DO NOT BUY FROM ASHLEY FURNITURE!!!! ONCE YOU BUY AND YOU HAVE ANY ISSUE WITH FURNTURE THEY GIVE YOU THE RUN AROUND, YOU CANNOT TALK TO ANYONE ABOUT WARRANTY, THEY PROMISE ALL THIS HELP IF ANYTHING GOES WRONG AND WILL NOT HELP. THEY WILL ONLY TEXT YOU AND YOU CANNOT PHYSICALL TALK TO ANYONE. THE STORE IS ZERO HELP AS WELL. TECHNICIAN DOESN'T SHOW UP. PUTS OFF MULTIPLE TIMES WHEN SCHEDULED.

Was told delivery would be in 5-7 days. Just received a call that said more like 14 days.

I cannot contain myself any more so I have to share with everyone my Awful experience with this place. We ordered a living room set and we got a color that did not match the one in display. The worse part with that is that they do not give a refund only store credit even though is not your fault the colors didn’t match. I have tried to cancel our last order 4 times!!!!! 😡 and still says that it will be delivered in two weeks. One of the chairs on the dining room is horribly unbalance and they won’t replace it instead they are sending a service person to magically add 3-4” to one of the legs. Oh a by the way that service guy is schedule to come to the house to fix it on a day that we are not even there and they did not call us to schedule it, nor they notified us that he was coming. I find out when I called to check if the last ordered was cancel. Horrible lack of communication. Don’t buy here the worse experience ever. Don’t waste you money here because your money will never return to your bank stays as store credit. If I could give -5 starts I would.

Worst customer service and experience.

Our salesperson, Nick, was very informative and allowed us to move some sectional pieces to form size we wanted

Great people, excellent service

Everything went very welk

So far so good but we have just ordered the piece from Louisville to be delivered to Lexington. I took out the warranty because I’m unsure if the durability of the fabric since it’s just polyester.

Best experience ever buying furniture! Kyle was awesome to work with. He was very knowledgeable and could answer any questions I had and point in the direction I needed to go to see the next item. They accommodated my mobility scooter by moving things around so I could get around. Thanks for helping to furnish my new home and proving if the best experience ever!!!

Everything thing seem to be ol

Great experience. Staff is always helpful

I’d just had a negative experience trying to buy a couch from somewhere else and I came in and had such a good experience at Ashley! They were super helpful and empathetic. Price matched to their site where the couch I bought was cheaper, too.

Rob did a great job. He was patient and nice and professional. It was a pleasure to work with him

Robert was very helpful when we were choosing our bed. He also helped me snag a gorgeous server table on my way out. Will return soon.

We were able to find the sofa couch we were shopping for Kyle our salesman was very helpful .

While the service I received in the store was appropriate, the service I’ve received from Ashley as an agency has been subpar to say the least. We have purchased several furniture pieces from Ashley in July 2022 to include a bedroom set, dining room set, and living room set. Our items were delivered in October 2022 and I reached out after I noticed parts missing from the bed and expressed concerns that our bed had not been appropriately put together. I gave up on that endeavor and once they finally delivered the missing parts, we just attempted to fix it ourselves. By December 2022, our Isanti Upholstered Dining Room chairs had to be replaced due to structural/foundational issues. We had only hosted 2 smalls gatherings by December 2022, we do not have any kids and we do not have any pets. My husband and I typically eat in the kitchen and rarely at the dining room table. There is no reason why the chairs should have fallen apart like they did. We received replacement chairs that appeared to have the same structural/foundational issues and also appeared to be refurbished. I didn’t not accept. We received our second batch of replacement chairs that appeared to have been reconstructed with a different wood but we accepted them and moved on. Well now our bed has fallen apart. The wooden beam has cracked and here we go on another merry go round to get this issue resolved. I have in communication with Ashley since July 10th regarding this new matter. While I am typically able to get ahold of someone, it is not without hardship. I don’t know if I’m communicating with a computer or a person when I email/text. When I do get ahold of someone over the phone, I am placed on hold for a significant amount of time and am again redirected to the email/text. I received the parts in the mail on July 18th but reached out after I realized that I may not have received the correct parts. It seems that they did not have the 5 picture I sent via email and text. I have been transferred and redirected so many times so I have no idea what’s going on at this point. I have been waiting for someone to call me since Tuesday, July 18th, to schedule the service to fix the bed. Someone called me today, July 22nd and left a voicemail saying they will it be in the office until July 25th. So I sent an email as directed and returned the call as well, in an attempt to prevent further delay. I have been told the service department is now closed! WTH someone just called me though. So I get transferred elsewhere and was told by the repair service that they didn’t have a work order in my name. This process has been beyond unsatisfactory. I am unsatisfied with the quality of the furniture we received and the lackluster customer service. I will NEVER shop from Ashley again and will not recommend to anyone. I still have a bedroom set I purchased from Furniture World Superstore over a decade ago and both a living room and dining room set from Value City furniture from over a decade ago, that are still in good shape despite the moves and storage during my deployment. It is shameful that the furniture I purchased less than a year ago are so poorly made that they cannot withstand a 2 person household. I’ve included a few pictures as an example.

Salesman was friendly and very knowledgeable. Attentive but not pushy. Never rushed us and answered all our questions. They now have our business.

My salesman was really helpful and quick getting me what I needed and on the road! Thanks

Perfect experience, got exactly what I wanted. Thank you Kyle!!

very patience and inforemztiv3

Spent $9,500 on a bed set, living room set and mattress/box springs. I move into my new home tomorrow and was told everything was in stock, scheduled a delivery for tomorrow morning. Felt weird I hadn’t heard anything from them yet so called… turns out some items are on backorder and it’s a 2 ish week timeline.

Update review never did get my problem resolved. 100% do not shop at Ashley if you want any kind of warranty. They weasel their way out of fixing anything or taking responsibility for it.

Very friendly and knowledgable about our questions. Robert handled our needs and we got exactly what we where looking for.

We made a large bedset purchase April 1. We picked it up at a warehouse a few weeks after. They loaded an incorrect headboard to our rental uhaul and had to drive over 2 hours round trip after their mess up due to traffic. Their warehouse staff was incredibly rude. The porter end tables we received have missmatvhed rails and droors are mounted incorrectly. Here I am on July 8th finally having g a technician arrive for repair. They adjusted the rails, but the doors still do not slide out all of the way. It is now a full battle with incompetent customer care and a repair service that has no showed twice on repair visits. After spending thousands on our set, this service is genuinely pathetic. DESPITE this, we needed a matching sofa table. We ordered online on sale and this unit was ALSO damaged. The wood in the front was gashed and the droors also do not function. AS I WRITE THIS CISTOMER CARE HAS attempted to transfer me twice and have sent me to their review system and hung up. This might be the worst run company out there. I see 0 way how they make any money.

If I could give 0 stars I would. First, their phones are out and have been out for over a month according to the store. I called their corporate number for help with pick up order and was told they have no way of getting in touch with the store either- seems strange in 2024 there’s no way to call email or message a business. Why would they not prioritize fixing this? They forgot to send a piece of furniture with the delivery company and since you can’t contact them, I had to go back to store set up and pay for a separate delivery. Lastly, the service in store is also subpar. Not sure what else they could be doing besides helping the customers in the store since their phones don’t even work.

We love shopping at Ashley Furniture! We came in this afternoon looking for a kitchen table set as well as a new couch/love seat set for our living room. Rob H. worked with us as we shopped and was super helpful in listening to what we were looking for and suggesting pieces that fit our needs as well as our style. He walked us through all of their financing options as well as scheduling delivery so there are no surprises. I'd highly recommend Rob and this Ashley location to anyone looking for furniture. This was truly five star service and we will definitely be back for our future furniture purchases.

It was a very good experience everyone was nice and friendly service was good and fast

Robert Lewis was such a great help with me finding the perfect sofa and love seat! He was very kind and professional. He made the experience so much easier!

Kyle was great and they delivered right on time!

Thanks for everything

Robert Lewis was personable and helpful.

Delivery date has been changed multiple times with a very poor customer service team. Each member has told a contradictory reason for the delay of the furniture. We were given a firm commitment on delivery that was 5 days away, we have now been updated multiple times of the delivery date being pushed back. Due to this, the lease that I signed has left me in an empty apartment that is uninhabitable without furniture and no way to reconcile this expense that can not be utilized. I would not ever recommend purchasing from this store.

Rob was awesome! Very helpful.

Can’t recommend Robert Lewis enough! He was FABULOUS🤩

I stopped in today and had the most fun I've ever had shopping for furniture. Robert Lewis helped me find the perfect bed and I will certainly return when I'm in need of anything else to add to my collection of Ashley furniture.

Had to cancel order. Called for 2 1/2 hours, no answer. Had to call corporate and they couldn’t get an answer either. They will NOT answer a phone. Finally got a text. Was told order was cancelled. Delivery kept calling to try to deliver. It wasn’t cancelled. Finally had to cancel the order through the delivery dept. after they called again.

The time I have spent at Ashley's furniture store has been great. Working with Chris, he has been so helpful. I have a hard time making my mind up, just ask Chris. Have a Happy 4th of July Holiday.

Great communication. Knew exactly what I was getting.

Rob Hardin was great! Helped us and got us our perfect sofa and dining room table

The consultant was friendly and helpful. 48 month financing was advertised on the mattress we selected. When I went to check out I was told they could only offer 36 months unless I put 10% down. No where was that disclosed. The consultant previously confirmed that the mattress purchase quaIified for 48 month financing. I chose 36 months because I did not want to put money down. The advertising needs to be better stated.

Helpful and nice staff. I was happy to find just what I was looking for.

Chris was very attentive and helpful. Super polite.

Excellent service, excellent price. Everything we wanted.

Our salesperson Kyle went above and beyond to accommodate our purchase…extremely helpful and knowledgeable.

Great customer service. In and out with my couch of choice. Great all around experience.

Nick was both professional and helpful. Will definitely be back for my furniture needs.

I came into the store today because my on/line order would not go through. Jeremy found the side table I was looking it and I purchased it. Very happy two days to deliver

Bought and paid for our couch ($1865.59) a week ago tonight, and salespeople still can’t/won’t tell us when it will be delivered. Found out tonight the store’s rep said they’re projecting deliveries MONTHS out. When we bought our couch, when we asked about our delivery date, we were told they’d get back with us and figure out aHe su didn’t say it’d be months!!! We wouldn’t buy that couch had we’d known it’d take months. I don’t like paying for something, and not having anything to show for it. Very misleading business transaction and very poor customer service. Update 7/20/2023: It’s been 45 days and still no couch. They got my $1865, but I don’t have anything to show for it. Not the way to bring me back to your store or to recommend you to my large network of friends and family.Update 8/4/2023: Our 2-seater loveseat recliner was just delivered, and the delivery/setup went well, no surprises. I bumped my rating up primarily due to the quality product, and because our salesman did an excellent job when we initially walked into the showroom. My frustration factor was the fact it took over 2 months to get the sofa, and that was NOT our salesman’s fault. Delivery team was polite and professional, but the $199 delivery fee seemed high considering it took them maybe 5 minutes to bring in the sofa (came in 3 sections: 2 recliner backs and 1 bench), and maybe 5 minutes to slide on the recliner backs and connect the power cord. In summary: very happy with our salesman, happy with the product, not very happy with the logistics and the product delivery time.

The worst place…

Nathan is the consummate professional. Asked what we had in mind and he directed us to the area of store. Most knowledgeable about Ashley products. Helped us get our furniture for a price we could afford.

Robert was so helpful and worked with me to get the furniture delivered at the right time. Totally recommend him! We are so pleased with the furniture and the service.

The furniture selection was a nice mix of different types of styles from modern to shabby chic. Nick was very helpful, informative, and gave me space to browse. When I was ready, he found me and was even able to work out a discounted price!

Robert Lewis was an excellent and very helpful sales person. I would recommend Robert to anyone looking for furniture

Rob Hardin took care of us. Very knowledgeable. Walked in wanted a very specific type of couch, walked out with something way better. Overcame objections very well. Will be back to see him.

Love Ashley - great prices on pieces that last well. Good selection.

Rob is the best.

My husband and I a great experience searching for new items for our new home. The customer service experience from Rob was outstanding!! We will continue to be loyal Ashley customers.

If you want a smooth, stress free experience, Robert Lewis is the sales man for you! He was extremely helpful and personable. He asked what I was looking for and gave me multiple options all while listening to my individual needs. I walked in with intentions to potentially buy/ compare to other stores but he sold me without being the typical annoying salesman. 10/10 would recommend/ buy from him and Ashley’s again.

We had a nice experience at Ashley Furniture in Lexington. Our sales associate, Chris, was very knowledgeable and worked hard to get what we wanted in our price request. He stayed after closing to finish the sale.

Very nice staff. Rob was very helpful and made my experience very easy!

Brian was very helpful, knowledgeable n kind

I worked with Robert Lewis today. Great over all customer service. Had no issues answering any and all questions we had. Highly recommend for any all furniture needs.

(Translated by Google) Very good attention We are always very well attended (Original) Muy buena atención Siempre somos muy bien atendidos

Highly satisfied with the service that we received.

Purchased lots of furniture for my new home in 2021 they sold me on the protection plan which I thought was great at the time. We had a rip in our couch so I wanted to file a claim. The struggle was real for them to look me up had to call back and forth to Ashley and Protect-all multiple times. Between all of the calls I was then out of some window between the time the rip happened to the point I could not file claim. Very disappointed. I would have been a loyal customer because I was very pleased with the furniture and selection but never again.

Robert was very professional and comfortable to do business with. Bill & Alice May

Jermey made our purchase seamless. He was very knowledgeable and listened to our needs. Couldn't have asked for a better experience.

Please be careful! If I could give a 0 star I would. Honestly if you receive furniture from them do not let the delivery crew leave until you know you love your items. I’m not stuck with a couch that doesn’t fit very well in my house. They apparently didn’t have a return policy… or exchange policy. I wasn’t aware of this until after I received my furniture. Unfortunately it was too late by then. Don’t make the same mistake I made. Please don’t do business with a company that doesn’t respect its customers enough to exchange for a smaller sofa. I’m now stuck with some furniture that isn’t a comfortable fit for my space. I never leave negative reviews and I’ve never had such a awful experience with a company before.

Friendly, kind and helpful stuff. I think Ashley store in Lexington will be my alone furniture store. Mr. Rob lewis was very helpful in selecting my furniture.

I knew what I wanted and Jeremy took me right to it. Great first experience with Ashley.

Rob Lewis was super helpful in selecting our new couch!!

Online was a huge problem, we had problems paying for $2,300 worth of furniture, problems caused by Ashley online not money. Decided to go to the store, found exactly what we wanted, got helped pretty much the second we walked in, ended up being $350 dollars cheaper! Nate was amazing and helpful

Robert showed us several different recliners each with different features. No pressure sales and very professional.

Very helpful, but no hassle or harassment. Friendly and approachable staff.

We were very happy with our experience at the Ashley store in Lexington. We found the exact genuine leather couches and loveseat we were looking for, and the sales experience from walk in to check out was excellent. Super helpful, patient, and not pushy. We will shop there again as a result!

Nick did a wonderful job in assisting with my purchase. Was very kind and helpful. Had just what I was looking for.

It was a wonderful experience. Nick was wonderful as well as the whole staff.

I was impressed with the quality of service I received from the store. Staff was helpful and knowledgeable

Will for sure be back. Kyle was great to work with, and helped us explore all of the options and very patient with us.

My time at Ashley furniture was amazing. The sales representative Kyle was so personable and patient with my decision making. I had certain requests and Kyle made sure to find just what I wanted.

Great at sales. Paid cash for my bedroom set, a very beautiful and most expensive set, canceled one piece that did not fit 3 weeks no refund check. Mind you I paid cash. Delivery top notch. 👌

Leighann was wonderful. However, we were able to find the same mattress elsewhere for less, including warranty, trial period and for a small fee, delivery and installation

Respectful and expeditious

Purchased a living room suit and worked with Rob Lewis! So be sure to ask for Rob! He is the best!

Great service

It was amazing!! They were so helpful!!

Lexington store has friendly customer service. the store shows more ways to afford the merchandise or payment options that a person who has bought furniture before or as a first time buyer. Will be going in the future to the Lexington store from here on out with future purchases. Robert was the agent that helped us and he was super helpful on helping us purchase a new tempur-pedic mattress. Wonderful store to shop at.

We purchased our home in 2021, and planned to use Ashley Furniture in Lexington to furnish our entire home. We first ordered a mattress, which went fine. We then received the rest of our bedroom suit and the problems began. The moving company that Ashley hired dropped one of our nightstands off the moving truck and destroyed it. No big deal, they agreed to replace it. It was an honest mistake. But then the moving company scratched my hardwood floors while moving the furniture in. If it was a small scratch, I wouldn't even worry about it because my floors aren't perfect but these scratches were several inches long and very noticeable. I didn't notice this until after the company had left my home because of all the worry about the dropped nightstand. I called Ashley furniture and they agreed to make it right. They sent out two guys who looked at it and told me that they didn't believe their moving company did the damage and that they would not cover costs of any repairs. Obviously I was not happy with being called a liar, so I kept calling the store until finally I have received no further communication with them. The furniture that we received that wasn't dropped off the back of the delivery truck was nice, but I can honestly say this store has the worst customer service I have ever encountered. We planned to purchase several thousands more in furniture from them after we received our bedroom suit, but I will have to go somewhere else that will at least answer the phone for a customer. Buyer beware, Ashley furniture will not accept responsibility for what they do wrong.

Rob Lewis was absolutely wonderful!!! Friendly, and made us feel like family!!! Go to Rob for all your needs.

We have shopped all over town and we just could not beat the deals they have at Ashley. We’ve purchased from Ashley before and have been very satisfied. The sales representatives go above and beyond to help you find exactly what you are looking for.

Jeremy was very pleasant, helpful, made sure I found something that suited my needs and accommodated my price range!

The salesman was great. The price was even better. Thanks

Ryan was so kind and patient. He answered my 654667 questions and helped me pick the best option for my awkwardly shaped living room. Delivery was quick.

Great experience, very warm and welcoming staff. Jeremy was my salesman and he was very helpful and knowledgeable about the products.

We had a Sales lady who didn't feel like a sales lady! She was warm and personable and knowledgeable about getting us a great mattress with a great warranty.

The salesman was great! I had picked several sofas and when I decided the one I selected he really helped me out. He was leaving work and stayed to check that it was in stock and set everything up for me. Highly recommend Ashley furniture!

The girl that assisted us was very helpful and informative.

They were very helpful and had great quality items! The store is big and beautiful!

This was my first time buying from Ashley furniture store. I had an amazing experience with Robert Lewis. He explained the difference of multiple mattress and let me decide what my best option would be. I definitely recommended asking for him if you choose to shops here.

Ryan was very helpful and friendly.

Jeremy does a great job. Very knowledgeable

Fantastic experience

Very helpful and allowed me to get exactly what I came for without the pressure of having to buy other things or trying to add on things. Very trustworthy and reliable.

Bryan was super helpful!

Had a great experience today with my fiancé working with Rob Lewis. Great man to work with, and hope the best for the company.

Rob is ALWAYS the best to work with! We have been shopping at Ashley for 11+ years with Rob and will continue…. Great customer service, great pricing, and great management (Jimmy).

We enjoyed freely walking around the entire store without the pressure of anyone constantly hovering around us. We found everything we needed for our new living room and got some great deals. Delivery will be within a week and we are really excited!

Had wonderful experience and Nick was great to work with

Absolutely horrific experience. Was delivered a broken dresser that was over $1000 the drawer is broken and it has huge chip in it. Have had to call “customer service” six times because every time they tell me a technician will reach out to me within 24-72 hrs still havent heard a single word from them. Had to call the store and they were no help either. With the way they operate we will be lucky if this ever gets fixed.

Thanks to Kyle J for making this a seamless shopping experience. The whole experience was pleasant. I got the furniture I needed at a price that was in the range I was looking for.

Robert Lewis was great to work with. We just came to look and with his help we bought our living room furniture. Thanks again

Super friendly. Answered any and all questions I asked about several pieces of furniture.

Ryan was very helpful and patient as we searched the entire store for just the perfect chairs. And we found them !! Friendly helpful environment with lots of great choices.

Nick was very helpful and made sure we got everything we needed and worked with our budget.

Ryan Stocker was amazing. Would recommend to my family.

Rob was very helpful and a pleasure to work with!! He was knowledgeable of the products, designs and matching items/designs. He was also patient in working with us as we navigated our options.

Selection and price are good and the staff is knowledgeable and friendly.

A good atmosphere.Friendly employees.Ryan stocker took care of us.A great employee and a professional at his job.A good store to shop at.

Salesman was great, but delivery and order center not good. I'm still waiting for defective parts to be repaired. Going on 3 months now.

The whole staff was tremendous to work with. Definitely will be going back!

My wife and youngest daughter were in the store two different times yesterday. The very first time they were completely ignored by all employees. The second time a lady finally asked her if she needed help because she recognized her from the first visit. Over the years we have spent a great deal of money in Ashley Furniture. Within the last three years we have purchased a new kitchen table and 2 sofas (one of which was ordered wrong, we were promised it would be corrected and contacted but here we are 2 years later with a couch that’s wrong). Not impressed by customer service anymore!

Purchased a bed from over a year ago, took 6months for delivery and broke a week later. Have been given the run around since. Bed is still broken. Probably never gonna recommend them to anyone.

Had a good experience at Ashley’s. Customer service was top notch and quality of furniture is good.

Excellent experiences with Ryan at the store and over the telephone as well. Knowledgeable, very thorough and helpful in all dealings with you. Very satisfied and will definitely recommend him to anyone who is furniture shopping.

Great experience with Rob L.

Had a great experience yesterday. I had a picture in my head of what I wanted and while it ended up not being feasible, Rob Hardin made sure I got an alternative that fit the bill. I'm looking forward to getting our new couch! Thanks!

I was in and out feeling I had made the right choice and the young gentleman was so helpful and went out of his way to provide me the options I needed. Great service!

Nathan was so helpful in my furniture buying process! He was extremely patient when I had him dragging end tables around the store to compare them with couches and even offered some other pieces based off what I liked. He then made sure we got the best deal based off our purchases! Highly recommend this store and their attentive staff. Thanks Nathan!

We came in the store 30 minutes before close due to getting off work late and the employees were amazing and they were willing to work with us no matter how long we needed, employee Chris L stayed with us and got us an amazing deal. He answered any questions we had and was very kind to stay an hour after close to help us make this purchase! I would highly recommend shopping at this Ashley’s store!

Great all around. No bad in this experiences

Update: Delivery was fantastic. They were extremely helpful with assembly and even luckily has some extra parts as one of them was missing pieces. Awesome experience! We were trying to find a new bedroom suite and Rob H our sales person made sure we found it and a new mattress. He spent time with us to make sure the furniture we chose matched the colors of our room. Rob even gave us plenty of time to walk around on our own without being pushy like other furniture stores we were in that day. It was nice to also hear he knew about other brands and told us about the comparisons in value and build. Saved a lot of time and also money. The mattress he helped us select was perfect as he spent time to fit us. Rob had tons of information and knowledge about mattresses. He wasn’t lying when he said this may be the most important information you hear this year. Looking forward to getting our living room and patio furniture next time in. Thank you for the good times and the great advice!

Rob Hardin did a great job helping us find our new furniture.

** Update ** Lowering this review from two stars to one. I called the phone number they listed in their reply to this review and they didn't pick up, and sent an email to the customer service people and have received no response. It seems pretty obvious that they think that replying to a bad review is as much customer service as they're willing to provide. The furniture is nice, but our sales associate Rob was terrible. The first thing he said to us when he approached us was, "oh wow, I see why some people keep their children on leashes". Our three year old was with us, and he was excited, but not causing any trouble. Later, when we said that we wanted to compare elsewhere he got really pushy and told us we didn't need to shop around and that they already had the best prices in the business. Someone confident in their prices doesn't need to be pushy, they know that customers will come back. Finally, when I was concluding the sale, he spoke negatively about his own father, a veteran, using homophobic remarks. I've never met such an unprofessional, unlikable and just honestly bad salesman.

Rob Lewis was our sales person and has been ever since we have shop there. He is the best. Thank you Rob.

The salesman was very helpful and knowledgeable about the mattresses we were looking for.

Very helpful and efficient everyone so nice and friendly will be back again thanks so very much

Good selection of furniture and a great sale going on.

Everyone were friendly and helpful

Rob Lewis helped me find two couches during a great sale. Her spent over two hours with me! He was helpful and patient, had great suggestions.

Rob Lewis helped me find two couches during a great sale. He spent over two hours with me! He was knowledgeable and patient.