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Ashley Store | Lexington, KY 40509
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Lexington, KY represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Great style doesn't have to be expensive! The Ashley Store cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the largest furniture company in the world, to the people of Lexington, Kentucky at a price that other companies cannot compete with. The Ashley Store has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us on Bryant Rd, behind Liquor Barn. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Customer Service
In-store offers
What our customers say
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Absolutely the rudest group of salesmen I’ve ever encountered. We were in and right back out of this store within 30 seconds. RYAN claimed he called my husband to let us know they didn’t have an item in stock. They hadn’t. And when we stated they hadn’t called we were met with confrontation, and a retort of “well I can show you on our phone.” Naturally my husband flashed our call log to show that they hadn’t attempted to call us, to which Ryan walked away and said “have a nice day.” Didn’t bother to assist us. Didn’t bother to apologize or account for their lack of effort and customer service. We will NEVER do business with this store again. Which seems to be the case for most of Lexington as their parking lot was completely empty.
Everyone was great! Especially our salesperson ellie mae
We purchased a new living room suite @ Ashley Homestore in Lexington today, and we couldn't be happier. It's a set we'll use and love for a lifetime - great quality and comfort. And our salesperson, Rob Lewis, couldn't have been nicer - very informative and helpful, without hovering or being pushy. I can't imagine we'd ever want to deal with anyone else. Thank you, Rob!
I had a great experience at Ashley’s furniture store in Lexington. Our rep was Kyle Johnson and he did a fantastic job with helping us find the right couch.
Ellie Mae was very knowledgeable and helpful.
Stephanie was great. She took the time to help us find the perfect love seat.
Ryan was very helpful without being pushy or intrusive. We will definitely be back in the future.
Went in to buy a dresser. Chris almost immediately made himself available but allowed my fiancée and I to browse without disruption which was wonderful. Most items we looked for had dimensions posted but I’d recommend bringing a tape measure if you’re more specific about space requirements. They allow for free delivery and was allowed to choose my delivery date to work with my work schedule. And on top of it they had a 30% off deal when I was there!! Being able to see my item before purchase and the human experience would certainly bring my back to Ashley
Kyle was amazing and very patient with us as we were taking out time to choose the perfect furniture. He was great and knowledgeable about all the furniture. We will be back in the future for more!
Ashley Furniture HomeStore 1945 Pavillon Way Lexington, KY 40509 Only giving one star because it wouldn’t allow us to leave anything less. Our nightmare began from the moment we ordered our sectional couch from Ashley Furniture in Lexington, Kentucky. When we picked out the couch at the store, it was not in stock and was supposed to be delivered to our house. The first time they came to deliver it, it wasn't even the right couch—it was a completely different color than what we had picked out. To make matters worse, the delivery drivers reeked of marijuana. We had to explain to them that they had delivered the wrong color couch and then contact Ashley Furniture. It took three or four phone calls before they agreed to send us the correct couch that we had originally purchased. Fast forward to several months later, (before 1 year manufacture warranty was up) the couch's cushions started sagging and sinking, making it difficult to sit and get up. We reached out to Ashley Furniture while our couch was still under warranty and followed their instructions by sending in pictures of the damages. They assured us that a repair technician would be sent to our home. We waited for a week, but no one showed up. When I contacted them again, they claimed they had never received the pictures. I provided them with screenshots showing that I had sent the pictures, complete with timestamps and their previous response. They asked me to send the pictures again, which I did, but still, there was no response for two weeks. After reaching out yet again, Ashley Furniture then told us that our couch was no longer covered by the one-year warranty and there was nothing they could do. Despite having proof that we followed their instructions within the warranty period, they redirected us to our extended warranty company. We contacted the extended warranty company, submitting all the necessary pictures and information online. However, after waiting two weeks without a response, we called them, only to be told that they were not associated with Ashley Furniture in Lexington. This cycle of miscommunication and misinformation continued, with Ashley Furniture providing us with incorrect phone numbers and contact information multiple times. Finally, a representative from a different company, who was not obligated to help, intervened on our behalf and contacted Ashley Furniture. Following this, we reached out to Ashley Furniture once more, and after providing all the proof of our efforts, Angela Jones, a manager, finally arranged for someone to fix our couch and replace the cushions. When they sent the new cushions, some arrived with covers and some without covers—all in the same order. Unfortunately, the repairs did not last. Within three days, the couch was broken again. We contacted Ashley Furniture, only to be met with refusal to provide further assistance. The manager, Angela Jones, who had previously helped, now claimed ignorance of any supervisor or additional support. Their lack of accountability and poor customer service has been incredibly frustrating. We paid over $3,000 for this sectional, and the experience has been a complete disaster. The quality of the product is terrible, and the customer service is even worse. I strongly advise against purchasing anything from Ashley Furniture in Lexington, Kentucky. Save your money and buy elsewhere! Terrible, terrible, terrible customer service. They do not care about their customers or the quality of their products.
We had an amazing experience at this store today! Jordan, the assistant manager, was awesome! He made the experience pain free, was extremely nice and worked with us in every way. I definitely would recommend this store to anyone looking to purchase new furniture!
Kyle is patient and knowledgeable- he has been out go to the past 6 years when furniture shopping! Highly recommend!
Brian Watkins was very professional and we were very pleased with the service - thank you - Shari & Daryl Faulkner
Salesman, Kyle was excellent. His knowledge of what I was looking for after describing it was superb. I will ask for him the next time I'm in need from your store. I am a repeat buyer of Ashley furniture. Always been very pleased.
Zach was incredibly informative and easy, he didn't hound me while I was there. He said hi, let me know the specials and allowed me time to look through the store before coming back to see if I had any questions. I was nervous about the furniture buying process, we've all heard those stories but this was painless and super easy. Thank you!
The best furniture store!!! The quality of their products are excellent, and the best part is that they have the best staff, friendly and respectful to the customer, they look for the best financing options and have Spanish speaking staff for Latinos, it is definitely a store that has it all!!!!. Thank you for your excellent service !
Horrible customer service!!!!!! $1000 dresser delivered with several white patches and a scratch. There is no way to get in touch with them. All of their phones go to recordings. Directed me to their website to submit a warranty claim but my purchase does even show. Been calling and texting the sales person for days. They just keep giving me the same number to call. It says I am not calling during business hours even though I am. BEWARE
Really helpful staff. Really delightful people.
Chris was helpful and informative. He explained everything and answered all my questions. Quick service, best prices I’d seen, and plenty of options!
Jenny was the associate that helped me with my furniture purchase. She was so helpful and patient with me. She listened and made helpful suggestions. I am happy with the decisions and purchases that I made. I can't wait to receive my new furniture!
The absolute BEST salesperson I’ve ever had the pleasure of working with, Kyle is definitely an asset to the Ashley Furniture Co!
Rob Lewis has been great! Super informational about the furniture, great attitude, and has answered every question we’ve had.
Ryan was attentive and supportive throughout the process. I was thrilled to find recliners that we loved.
I went in searching for a new bed for my daughter. I also knew the kitchen table I wanted. Rob got me hooked up fast and easy. He explained everything in detail. He is very knowledgeable and easy to work with. If you need something new for your home, go see Rob at Ashley!
Experience was easy. Got our furniture picked out and ordered quickly. Thanks Ellie
Furniture was as nice as it appeared online, very excited for it to be delivered, but the sales guy was discriminatory and rude at times and there were several inconsistencies between pricing in store and online that I noticed and had to get corrected.
Fantastic experience in the store, however, when ordering, the wrong color was ordered. There was no way to correct it. I called 6-8x and only got either generic voicemail or an Indian call center that could neither transfer me to the store nor fix my order. TERRIBLE AFTER SALE CUSTOMER SERVICE! SUPER FRUSTRATING!
Rob Lewis was fantastic!!! Would definitely use him again.
Awesome experience. The app was very helpful knowing when they would be delivering and everything was set up perfect
Great and friendly service. I got everything I was looking for and am so excited!!
Great experience with a knowledgeable and friendly salesman named Zach.
Loved the sectional we bought. Quick and easy process!
Low key sales but plenty of help when I needed it. Eric did a good job.
Rob Hardin was a hoot to work with. And it made my shopping experience fun and a quick experience.
Chris was awesome! Patient and not pushy! Would go back and ask for him every time!!!
Rob helped us pick the perfect couch for us and helped us customize it to fit our needs. He also made sure we understood everything through the process. He was very personable and easy to talk to. He made the purchase go very smooth.
Stephanie Patterson (Ellie Mae) Is extremely knowledgeable, smart, pressure free and bends over backwards to find the lowest prices She spent all day with us, she is straight up with you if you ask a question Personality, is fantastic , I love it She deserves a raise, bonus and more Her manager, was just as kind He seemed to be efficient, and help us through the process with a smile wonderful team I thank them , and may God Bless Them Darlene Whiting
I had a great experience today shopping at Ashley. Mr. Robert Lewis helped me find and select the furniture I needed, and set me up to receive it in just a few days. His service was quick, friendly, and professional. I’d recommend visiting if you are in the market for new furniture at a reasonable price.
Love the furniture. No customer service at all!!! Trying for days to get ANYONE to call me about furniture that was damaged upon delivery. Ordered multiple pieces so I didn't have time to look at everything. Was told I would have 72 hours to contact them with any issues. Called within an hour. Called again and again. Everyone passes to problem to someone else.
Great experience! Very helpful when making a decision and answering our questions!
We had a great experience at Ashley furniture. We just moved to the area and wanted to buy a couple pieces quickly (due to children napping at home). Rob was so helpful and knowledgeable about all the items we wanted and helped us stick to our timeline. I highly recommend.
Nick was an excellent young man. Very professional. He renewed our confidence In Ashley Furniture.
Nick was a great sales associate
Just bought our second sectional from Ashley 10 years after our first. Still great service and great value.
After leaving VCF quite furious about my third rate experience there I headed to the Ashley store hoping for a better time there. My experience at the Ashley Store in Lexington was nothing short of exceptional, thanks to the outstanding service provided by Kyle. From the moment I walked in, Kyle's warm and welcoming demeanor put me at ease. As I explained my needs for a new bed, Kyle listened attentively and took the time to understand my preferences and budget. He expertly guided me through various options, explaining the features and benefits of each with clarity and enthusiasm. What truly set Kyle apart were his personal anecdotes and lighthearted humor, which made the entire experience enjoyable and engaging. Kyle's knowledge and expertise extended beyond just beds. He offered valuable suggestions on how to decorate my bedroom in a cost-effective way, providing insightful tips on color schemes, furniture placement, and accessories. His genuine interest in helping me create a beautiful and comfortable space was truly appreciated. I left the Ashley Store feeling confident in my purchase and inspired to transform my bedroom into a haven. Kyle's professionalism, knowledge, and friendly demeanor made the entire experience a pleasure. I highly recommend visiting the Ashley Store in Lexington and asking for Kyle – you won't be disappointed!
Rob Hardin (our salesman) was very informative. He suggested a product that we didn’t even know we wanted but will be a huge asset to our lifestyle. He was thorough with advising us how to purchase (finance vs cash). We’re excited to get our new furniture!
We had awaited a piece of furniture from a family member that we knew came from Ashely furniture. We were looking for a chair to go with it. The sales person was very knowledgeable by looking at a picture as to what product line that couch came from and helped us find a chair that would match! Thank you so much!
I was satisfied with my purchase but now your people are telling with another delivery time rather what they have told me in store. I’m fully upset now and I can not accept this. I’ll give you 2 star because of this
Great selection, great price very knowledgeable staff
Rob Lewis was very friendly and easy to work with!
I was impressed by the wide selection in the store, and I was treated well by my informative salesman Rob Hardin. Thanks!
Ryan was great and very helpful!
Had a quick and simple experience.
Great staff. Jenny was very patient and helpful.
Jenny was awesome!
Very positive experience.
Had a great sales lady with Ellie Mae
Rob Hardin was attentive and cared about my needs. He is special
Purchased a new sectional and kitchen table. Mr. Rob Lewis was professional and outstanding to work with. Definitely recommend this place 10/10 experience.
Just had a wonder experience at the Lexington Ashley store. Ellie Mae could not have been more helpful and professional. She saw to it that we received the best deal possible. I suggest that anyone looking for affordable quality furniture to see her.
My trip to Ashley Homestore Lexington was the best furniture shopping experience to date. Kyle was an amazing salesman who truly listened to my preferences, needs, and budget and worked with me within those parameters. Because I am a very visual person, I asked him to show me side by side the amounts of each of my choices. He did that without even flinching. Also, he was very patient when I kept flip flopping between options. I highly recommend visiting AHS and Kyle if you are in the market for new furniture.
Brian did a great job showing us options.
Jordan Pruitt was very helpful finding a couch and tv stand. Got exactly what we needed.
Great experience from start to finish! Beautiful furniture and excellent customer service!
Ryan was great! I was looking for something very specific and he was able to find just the right thing for me. No high pressure. Very nice store. Huge selection of furniture and accessories.
We spoke with Ellie Mae today! She was so sweet and was great help!
Had a great experience at the Lexington Ashley store. Chris was very helpful & knowledgeable. He was able to easily set me up with a new bed set. After delivery there was a piece of the set missing and Chris quickly and effectively fixed my issue and got those additional pieces delivered to me. Highly recommend
Kyle was awesome! Helped me to find the sectional I was interested in and even price matched it for a lower price. Couldn’t say enough about Kyle’s customer service. He’s knowledgeable and is super easy to talk to. Highly recommend using this location and ask for Kyle, he’s the man!
Rob was so helpful, and funny! He ensured we got the best deal. We can’t wait to get our furniture.
Ellie Mae was amazing in helping me choose and purchase this beautiful bedroom set and got me all the discounts and rewards I could get . I am very happy with my purchase.
Chris was a great salesman at the Lexington, KY location. He actually sold me my couch two years ago and when I walked in, he immediately saw me and remembered everything from back then. Bought a new couch for our recently finished basement and he was great again. Friendly, got us info on everything we needed, and was never pushy in any decision making.
Rob is a great person to work will was very helpful and knowledgeable! This is our second purchase from him and will definitely be back when we have other needs!
Nick was super helpful. He wasn’t pushy, but he was available when we had questions. I 100% will be back in the future.
Very nice and accommodating.
Chris Laporte was amazing and helped us find a great deal on the couch we wanted. I’d go again and buy more stuff.
Chris L. was very knowledgeable and friendly. We are really excited about our purchase and how easy he made the process to buy a new mattress and bedroom set!
Chris L was wonderful to work with! Super knowledgeable about mattresses and the furniture. We will definitely be a returning customer!
This was the worse experience i have ever had with a furniture company.I had multiple issues getting my delivery on several occasions. The sales person was great , but the overall experience was horrible !
Jordan was very helpful, I was in and out with my purchase in less then 20min!
Rob made it so easy to find our perfect mattress! He listened to our concerns and solved our sleep issues. We always find beautiful and affordable furniture at Ashley!
We purchased a loveseat, on line, in March. After delivered we noticed stitching on one cushion was coming undone. After several phone calls and several weeks a technician came and said it needed to be replaced. We are now several weeks past and have not received the replacement nor a response to my many phone calls. The customer service is abhorrent.
A great experience to say the least! Jordan is wonderful and I can’t thank him enough. He was great answering all my questions and showing me around, but still allowing me my own space and time to look by myself. The process was simple, fast, and my couch was delivered only 48 hours after being purchased! It is absolutely perfect and feels great! Thank you to Jordan, the delivery drivers, and of course Ashley Furniture!
It was an ok experience.
We didn’t buy anything this visit, but Chris was a great help and has a very good approach with customers. If we would have found anything that suited us; I’m sure he would have been very helpful.
Nick goes above others to make sure you find what you’re looking for without pressure. He was excellent in knowledge of the furniture we were interested in and made our purchase effortless. We highly recommend Nick and Ashley Furniture!
Service was excellent. Ron and team worked with us to make our purchase!
Kyle was amazing! He took so much time with us to help us select the perfect dining table and chairs. The store is huge and beautiful!
Ellie was our sales person. She was helpful, courteous and thorough. The process was great with our purchase.
Ryan was my sales consultant and he went above & beyond to get me the most bang for my buck. He was helpful & knowledgeable & a pleasure to work with. I will definitely come shop with him again.
Rob was our sales guy and he was very knowledgeable about the furniture we were looking at. TBH he had made it the most pain free furniture shopping experience ever, most sales people will try to force sales on you. But not Rob he listened to what we wanted and helped us find that perfect set that matched our wants. The whole team was very friendly and made you feel right at home. Will definitely be a returning customer with all of my furniture needs.
We found the furniture set we wanted and got a great deal on it. Great experience
Very friendly atmosphere! Great options and affordable payment plans! Highly recommend!
Chris was very helpful when I was picking out a mattress. He was very knowledgeable and made a good deal and there was no pressure
Chris was super helpful and knowledgeable on pricing, color options and design!
Nick Hodges was very helpful in finding the furniture that fit our budget and our space. Very patient and willing to take the extra steps to provide excellent customer service.
The person that helped me today I don’t remember his name but he was very friendly and helped me with everything. I am so very greatful for you all❤️
Mr. Lewis was so patient and helpful. I had Guggled nightstands and showed him a picture, he found they had two that could be delivered next week. Excited to see them.It was a nice shopping experience!
Found my kitchen table online though was happy to be able to check it out in person before buying. The staff was very helpful with our purchase!
Rob Lewis was very helpful with showing us our options for a love seat. He also gave us a good deal and was very knowledgeable. We bought this set with the protection plan. The store was very nice and had lots to choose from.
Took over 3 months to receive an order we put in in January and was supposed to be delivered over 4 times and had to be rescheduled
Chris was excellent. He made sure he completely understood what we were looking for and made some great recommendations. We felt no pressure. Great salesman and a very diverse collection of furniture to offer.
Awesome experience! Thanks to Ryan for all the help in getting new bedding and a mattress!
Our sales representative, Jordan, was great. He allowed us to look at several pieces of furniture and gave us to take the time we needed to make our selection. We could not have ask for better service. We have made several purchases from this store and had always been happy with our purchase and price we paid.
Delivered as expected no hassles
The response was excellent and I was able to choose a good one with confidence.Thank you Rob.
The sales representative, Rob, was very polite and helpful. He answered all of our questions and helped us make the best choice for our needs.
Chris LaPorte was amazing. Super helpful. Got some beautiful furniture.
Keith at the Manowar store was awesome. Very helpful and knowledgeable. Thanks for a job well done..
Zack worked hard to make i found what we were looking for. Also made sure i was very satisfied with my purchase.
Great !!!
Salesman was very helpful and friendly. Unfortunately we didn't find what we were looking for. I will definitely shop there again for my other furniture needs
Waited 2 months for one end table. Gotta say I'm probably not gonna get anything else from Ashley... best way for them to make it up to me was a 20$ off my original price... I mean come on...
I've purchased a good deal of furniture from this particular store and up till this last time, it has felt like quality workmanship and lasted well. My last purchase included a wide recliner and a wide recliner with chase. The difference between what was delivered and what it felt like in the store was night and day. The cushion feels like some cheap foam as you can hear it crunch when seating. It creaks and you can feel the cheap boards inside on your back. I've only had them for 6 months and I'm not expecting either to last a year. I'd just as soon paid double the money across the street and received better quality. Complete disappoint in quality and comfort. Assuming they don't last, that will be my last purchase from Ashely.
Ryan Stocker, was super helpful, we will definitely be back!
Nick did an outstanding job at helping us. Great asset to Ashley Homestore!
Robert was excellent in helping me find what I wanted. I would shop there again for furniture.
We had a smooth and seamless experience. Our salesperson didn’t try to pressure us into buying anything we didn’t want and the sales transaction was easy. We are excited to get our new furniture!
Brian was amazing and so helpful.
Staff was very helpful and courteous.
Shopped at Ashley Homestore and made three purchases. I believe their quality is very good and prices are reasonable. Ellie Mae was patient and answered all our questions. Some discounts were offered as well. I would give them 5 stars. Take a look at this store when looking to buy furniture .
Excited to add some new furniture to my home and Ryan was so helpful! Answered all my questions and super patient. Ask for him next time you’re at Ashley!
We worked with Kyle who was fantastic and took great care if us!
Nick helped us with all of our questions and concerns. We will definitely be back to Ashley to finish furnishing our home.
Perfect delivery!
Sales rep, Jordan was awesome! Thanks to his product knowledge and customer service, we bought a whole living room set without much stress. I highly recommend him! Eugene
Zach Dennis was great! Very personable and willing to negotiate to our satisfaction. Waiting on the delivery & the white glove experience. If all that goes well, we will definitely return to Ashley for our furnishing needs. Thanks! Robbin Lawrenceburg, KY
Jordan the assistant manager is an honest sales persons and a pleasure to do business with. Although the delivery of the furniture didn’t go as planned. (Not his fault) He worked very hard to make things right, going above and beyond. Thank you Jordan for being an awesome person!
Kyle was wonderful. He was helpful and kind. Gave his advise and a few personal opinions but was not high pressure or pushy at all. Got just what I wanted. Cant wait for shipping. I will definitely be back on the future and I hope he's still employed with the Ashley Store. He's a keeper! Thanks to Kyle!!
Robert Lewis is fabulous. So knowledgeable and not pushy! 10/10 recommend!
Love the time that Kyle spent helping me to select the perfect mattress at the perfect price!
Great place. Zack is the man, very pleased with the entire process
Bought 2 couches and had wonderful service
My wife and I had a great experience working with Ashley furniture and made the purchase we can’t add photos till delivery after delivery we will add photos and additional information
Awesome place
Nick was great! He was kind and made my shopping experience stress less.
I just want to say that this store is amazing. I had an issue with a previous purchase and Kyle spent a lot time trying help me fix it. He was extremely patient and helped me with all my concerns. Thank you so much for going out of your way. He was extremely helpful and made sure I left with the product I wanted.
Robert Lewis from Ashley furniture was very patient and helpful. Was able to find what we were looking for!!
Highly recommended working with Ellie!! She makes the shopping experience easy and listens to exactly what you are looking for.
Rob was amazing. He helped us get great deals and stayed an hour past closing time just to help us get a flash sale that was ending that night. Great experience and definitely would recommend!
Worked with Nick , who was great! Immediately after our appointment we got several texts from someone named " Rob." He Texted SEVERAL times, I had blocked his number. Ultimately found furniture much cheaper at Lexington overstock. Spoke with " Rob" to cancel and he was extremely rude and disrespectful. Never will I consider Ashley furniture retail store again.
Well, initially, I was going to give Rob and Ashley furniture a five. But after the experience I’ve had it is a zero out of five. My husband and I got online to look at the dimensions of the sleeper sofa that we had ordered in store. When we did we discovered that it was $500 cheaper online. And the protection plan that we had also purchased was $200 cheaper Online. I reached out to Ashley furniture to have them price match and they told me they would match the sofa price but not the protection plan. So instead of getting a better deal because I shopped in store I was overcharged by $700. I have since canceled my order and will never shop at Ashley again. Also, just a note, Ashley settled a class action lawsuit in 2022 in California for this exact situation. In my opinion, this is price gouging, and I have reported it to the attorney general of Kentucky.
Furniture shopping isn’t our favorite thing to do, but the team they have at this location was superb! Excellent personalities and it was so welcome after moving cross country and being sleep-deprived. 🤣 Can’t say how the furniture is because we won’t get it for a few days, but I will go back there to purchase any other furniture we may need just because of the excellent customer service. Nicholas and Rob were great! Oh, and the Duke fan wasn’t bad either… 😉 Go Cats!
Excellent service! Kyle was a great help. Beautiful furniture for my new home and prices were very good.
Wonderful experience at this location! Kyle helped me tremendously with absolutely everything. Definitely recommend him! Thanks so much! Will definitely be back in the future.
I would give zero stars if I could. They lie to your face and their furniture is cheap cardboard. Talk you into their credit even if you don't need it claiming 0% interest, but then adding that whole times amount all at once. It's a scam do not shop here.
Ashley did a good job communicating the estimated arrival time via text and I could track their route with an exact arrival time. The movers were courteous & did a great job.
Brian was patient, informative and very professional. We had visited other stores looking for nice reclining furniture and we found exactly what we had been searching for. So many options and you don’t feel pressured.
Absolutely amazing customer service. First Rob Lewis offered his assistance and gave the run down on deals. Pointed me in the direction of what I was there for and then left me alone to LOOK and THINK and not feel like you are being pushed (like some other furniture places). When I needed assistance Rob was there to help me run through options, make the best decision for my budget and no high pressure selling for items I did not come in for. Thank you Rob!
Rob2 was great!
Rob was very helpful and got us the best deal possible with our furniture! Great experience
Stephanie did a great job of helping my fiancé and I pick the right couch!
Robert Lewis as well as Rob did a great job guiding us on our furniture purchase.
Our salesman,Rob, was a great guy. Friendly, knowledgeable, never pushy. Nice products with a fair price. Thanks.
Our Shopping experience at Ashley’s Homestore in Lexington was extremely pleasant. Salesperson (Robert Lewis ) went the extra mile to complete our deal and we walked away as Satisfied Customers sure to Return for Future purchases.
Nick was very helpful and pleasure to work with.
Everyone was very helpful. Can’t wait to get our new bed!
We were allowed to shop without being hassled. The financing process was laid back and easy.
I can't express how happy I am with the customer service at Ashley's Home Furniture in Lexington, KY. Our sales associate (I think that's what they're called) was so helpful and went above and beyond to make sure we were happy with our purchase. And when we saw a different bed and decided we wanted to change our purchase, after finishing the financing for the first one, Chris (our sales associate) didn't even bat an eye. They said 'no problem we'll get the manager to make some changes and get you guys ready to go'. Thank you so much for all your patience and help, Chris!
We found attractive furniture that appears to be good quality here. Our salesman, Brian was very friendly and helpful.
Absolutely fantastic the only place I will shop for furniture
Great experience overall Kyle was very knowledgeable on every product we looked at. Will be repeat customer
Awesome
Robert was fantastic! No pressure and helped when needed!
After running into a few difficulties on the Ashley website I made a call and was able to speak with Ryan at the Lexington, KY store directly about the details of my prospective purchase and the issues I was running into with it. Ryan was extremely helpful and patient and worked with me until we were able to successfully complete the purchase of the furniture I wanted! Thank you, Ryan!!
Excellent customer service!!! Highly recommend!!!
I always enjoy going to Ashley furniture. They have great service, wonderful sales people, beautiful accessories, and wonderful furniture. my sales person was very professional very knowledgeable. Excellent customer service. I enjoyed the whole experience.
I first talked to Ryan Stocker on the phone about bedroom furniture- I knew what I wanted and he took the time to look around the floor to see what they had that fit my parameters. He gave me the names of the collections and I was then able to look online. When I went to the store two days later (I knew he’d be working) he showed me another set that was closer to the style I wanted and he worked it out so I got a great price, too! I appreciated Ryan’s easy but service-oriented attitude which is the reason i specifically wanted him to assist me. Thank you so much!
I enjoy talking with sales agents Nick and Chris. I gained a better understanding of the TV stand but I wanted to purchase and he matched the online price and gave me a discount for matching the 5-year coverage plan that was also quoted on the website. Chris showed me the beds and I was quite impressed I might make a future purchase with Ashley furniture in the future.
Very friendly and informative service with a good selection to choose from. Bought from here over 3 other local options.
Kyle showed a lot in interested in helping me find and buy the furniture I wanted. he explained everything every step of the process as we went along. Was easy to complete sale and check out was done with these.
Our specialist Rob was a big help and gave great advice. We had a great experience with Ashley and can’t wait to try out our new mattress.
Kyle did a great job of listening and making recommendations based on my specific needs for furnishing a small space. I’ll definitely visit this store again soon.
Kyle johnson was absolutely fantastic with giving us a great deal and finding us what we needed for my bed.
Rob Lewis was excellent. He helped us find exactly what we needed!
Salesman was very knowledgeable and made the buying process easy.
We were treated very well. The salesperson was Chris, he was very attentive to our needs and very kind. Will definitely shop there again.
Nicholas Hodges took great care of us today. He was very informative on the great sale. He was Very professional. We got a sofa and loveseat. We will definitely ask for him the next time at Ashley.
Robert Lewis was extremely knowledgeable and incredibly helpful. I got exactly what I wanted and with no hassle. Ashley had great selection and I would definitely work with Robert again on a future purchase.
Ryan helped us find the perfect couch. We can't wait for it arrive!
Chris Laporte great sales Professional at Ashley homestore Lexington
Our sales person was friendly, solved a problem we had with pets.
Our salesman Ryan was great, he made the whole process very easy. Would definitely recommend.
My husband and I recently visited Ashley in Lexington to look for living room furniture. Ryan introduced himself when we got there and gave us time and space to browse, checking on us occasionally without being pushy. He provided excellent customer service, ensuring we found exactly what we wanted and got us an excellent deal. Highly recommend!
Great service. Great products. Helped us find exactly what we were ĺooking for.
Rob and Rob are outstanding sales people. They are VERY knowledgeable and helpful. I’m so glad they were there to sell us a mattress!
Our experience started with Rob Lewis. He was extremely helpful in sharing all the features of the furniture we were interested in without hovering. We were surprised with how quickly they were able to schedule delivery and the delivery team arrived early. The set up was quick and efficient. Love my new furniture!
Another great experience. Staff is always courteous and helpful.
Worked with Rob Lewis and he was wonderful!! Made sure we left with absolutely everything I needed!
We went to the store after looking online to get an idea of what we wanted, to see it in person and order it. We were greeted by Nick and worked with him through the purchasing process. He gave us great insight based on our family and what we were looking for, was very patient, and pleasant to work with. This was our first time shopping at Ashley and my husband and I were very happy with the experience. We definitely plan to return in the future!
That transaction at the store went great. The salesman and the Manager were awesome to work with. The delivery group was abysmal as it was scheduled to be delivered on three times and was changed, without letting us know. It took 3 months for the chair and a half to be delivered after purchasing and payment was made. Very disappointed.
We elected to buy a tempurpedic mattress with the help of Rob #2 he was so kind , friendly and most importantly, honest. His Manger was the same. It was a pleasant experience and will go back !
My salesman, Rob Lewis, was extremely helpful. He checked on the products to make sure they were in stock.
I was told that using a warranty credit for 749.99 I could apply to any furniture. The guy Chris helped me and my wife through the transaction and told us after delivery and everything it would be $23 out the door. We paid that and thought everything was great. A week and a half later we had not heard a word from anyone. I go back up to the store as customer service couldn’t tell me anything other than it says it’s on layaway. When I get to the store they help me and say looks like you owe $100 as the taxes and delivery are not part of what the credit you have go towards. Even though I was told $23 out the door and have already paid that. I asked when I was going to be informed of this and they said I was supposed to have been called. Didn’t offer to waive delivery or anything for me and I didn’t want this place getting anymore of my money so I decided I’d rather spend my time driving to the warehouse an hour away and picking up my item. Won’t be back here. Plenty of other places you can go for furniture needs.
Sales associate, Andy, was professional and available to me through the entire sales experience! He was very patient and informative with all of my questions!
Great sales associate…. The process of purchasing the furniture was super easy and quick. Love Ashley’s Furniture Store in Lexington, KY.
Great service and a great price. We walked in needing a new kitchen table and Robert Lewis helped us pick one. Done!
Brand new $850 recliner. Leg rest slowly falls down while using. Called store, they wouldn't speak with me about it and gave me another number to call which wasn't taking calls that day. Also mentioned that I'd have to service my brand new recliner myself. Update: They sent a repair guy on a warranty claim and replaced the inner workings. Bad parts from manufacturer in Vietnam.
Working with Christ was such a pleasant experience! Definitely recommend.
No pressure sales. Salesman was great. Gave us time to look around. Touched base few times. Then answer our questions
Chris was awesome and he was so sweet and helpful and very knowledgeable. We will definitely plan on coming back for bedroom furniture. Love they donated a bed to a child bc we bought one. Ty Ashley and Chris!
I have always shopped at Ashley Furniture but I had sticker shock. I guess prices are going up everywhere. I found the prices way too high for the quality.
We had never used Ashley’s Furniture before! We found what we wanted and like the product warranty.
It was wonderful. Nick was our sales representative and he was not pushy and extremely helpful. Nick is an asset to your company. He knows his products and very kind, courteous. Thank you again for a wonderful experience.
I went in on Sunday and was greeted by the customer service gentleman who helped me make my decisions, got me qualified and the delivery scheduled right away. He was very patient and friendly.
Sales people aren’t pushy and will do all they can for you. The delivery guys were a hoot as well. We love our sectional and will be back for more furniture in the future.
Nick was great to work with! We appreciate everything you all did for us!
Appreciate Rob taking his time to find our needs.
We had the best experience at Ashley Furniture. Not only did we have the best salesperson (Rob Lewis), but we were given a mind blowing deal!! Thanks you so much Rob!!
We had a great experience purchasing from Ashley Furniture in Lexington. We always make our furniture purchases here and we are always happy. We had a lot of items that we needed to furnish our new home and they handled our large order with ease. Our salesperson was very friendly and helpful. When we placed our order, we weren’t quite sure when our house would be finished and ready for furniture. Once the furniture was all ready for delivery, they held it all until we were ready (which was a good amount of time). The two men that delivered our furniture were very kind and patient. Our address routes people to the incorrect place and they were so patient in trying to find the correct location. They did make two marks on our wall when bringing in our couch; HOWEVER, they were upfront and honest about it. They called for me to come look at it instead of hiding it. Accidents happen and the honesty is what mattered most to us. We also bought a sectional for our basement. The delivery men told me they didn’t think we could make it down the stairs with it (and it was muddy from days of rain to walk or drive around to the basement door with it). I asked them if they could try. They did and although it didn’t work, they still were very patient and kind. I highly recommend purchasing from Ashley.
I came in to purchase a new sofa and accent chair and found exactly what I was hoping to find and all within my budget. The showroom is beautiful with a huge selection. Andy was my sales associate. He was so helpful answering all my questions, checking inventory, and writing up my order. A great shopping experience in every way!
Was in need of a chair quickly. They had whatnot wanted on the floor but there was a delay getting new one here. Andy was there to.help.ma and save the day, thank you.
I knew what I wanted and Rob was quick and knowledgeable. Can’t wait to get my new sofa.
Great experience making my purchase. The sales associate was knowledgeable and informative, and made the purchase quick and seamless. I will definitely be a return customer!
Really wants your business and very willing to work with you!
Love the furniture and our salesperson
First time at Ashley did not disappoint, and felt different than any other furniture store experience thus far. Rob was extremely helpful and kind, giving us space to peruse without and pressure to purchase. Once we found the pieces we were looking for he answered all of our questions and outlined the delivery process clearly. Thanks for such a welcoming and positive experience!
Helped my son get his first living and dining room furniture. So easy even from Louisville.
I went in for a mattress for my daughter. Rob Lewis was great! I walked out feeling good about the quality and price.
I bought a brand new lift chair from here during a New Year's sale and was told that my chair wouldn't be delivered until the 20th of January (about two weeks after I purchased it from the store). It was supposed to be delivered today, estimated time was 2:30 to 5:30. Got a text from the delivery people that they had an accident and couldn't deliver my chair that I bought for my sick mother. I called it in and told them I needed it TODAY but the woman on the phone was rude, called again and was told they had to send my chair BACK TO LOUISVILLE (warehouse) and now it won't come until Monday. The service here is so horrible, I will not be doing business with Ashley's Furniture again.
Rob was very helpful and the store had a great selection.
Very polite and friendly experience.
Excellent service!!! Ryan was able to make me a great deal!! I am now the owner of a new Reclining Couch and Loveseat. Thanks Ryan and Ashley!!
This ashley store was huge and had exactly what we were looking for, quality was great and so were prices. Our rep was Robert who was extremely helpful and helped us get what we needed and the whole team was very welcoming. Definitely coming back.
It's not the store it's whoever is in charge of scheduling deliver. I got the call to schedule and went thru the prompts picked the date got text message confirming. Now today the day before scheduled delivery they call and don't leave a message so when u call back they said oh we were calling to scheduleur delivery?? What? I already did? Oh I apologize it was never confirmed so is next week good? Well I now took off work for no reason and now have to wait another week bc we both know whoever is in charge of fulfilling did NOT do their job right.
I have been an Ashley’s customer for many years. Several rooms in my house contain furniture from Ashley’s. For every purchase until this one, every piece was delivered to the room it was intended for and setup. Today I received a recliner that was dropped off at the front door and left still the box unassembled. We have to do it ourselves and move it to the basement ourselves. If this is Ashley’s new service level, we won’t be back.
I went to this store on January 4th and found an amazing couch. Paid over $5,000 for it. I move into my first home on the 18th- which is whenever I expected my delivery. Somebody from the scheduling department called this morning to let me know they can’t even guarantee that my couch will be delivered this week because they don’t have all the pieces of the couch? Which was not disclosed to me as a possibility. I immediately regret purchasing from here based on the customer service alone with receiving my delivery. know big chain stores don’t handle orders the way smaller companies do. They offered me 10% off future purchases to fix their mistake which is a JOKE of a solution. We liked our sales associate while visiting, but it definitely wasn’t disclosed to us that there could be potential delays in receiving our expensive couch. This is extremely upsetting and inconvenient, and their customer care is nonexistent. I won’t be purchasing from here again.
It was really fun going in and looking at all the different sets you can pick from! Ryan was perfect at answering any questions we had and checking in with us while we were looking around. We also did the financing and he was able to help us get everything we wanted!. Highly recommend going to Ashley's, ask for Ryan Stocker!
I found exactly what I was looking for when searching for a new mattress and bedroom suite. Robert was so incredibly helpful, not overwhelming but ready to provide guidance and feedback. Best furniture shopping experience to date.
The assistant manager Jordan was excellent I had a few issues and he took care of it and handled it in a professional manner and I highly recommend the store 5 out of 5 stars
Great furniture prices when on sale are good
Excellent customer service Will be back
I was really pleased with the help and professionalism from Chris. I scheduled an appointment with Chris, and when I arrived, he had all my information up, plus the couch I wanted to buy he had everything ready for me when I arrived at the store. He was very helpful in making my decisions on what I wanted in a recliner and the other necessities I bought. There is no pressure at all from any salesman at the store. I loved my experience with Ashley Furniture and my salesman, Chris.
Great Experience and working with Zach was Awesome! He was attentive, helpful and honest!! There was never any sense of pressure. Treated us like family!! Highly recommend Ashley and working with Zach.
Andy was very helpful in assisting us with finding the perfect bedroom set. We were given all the options and price points. Very good customer service. We will be back!
Very good. Showed me what I was looking for. Transaction completed very quickly without any problems.
Great experience with Ryan !! He got me the same deal I was looking at online that was out of stock and even got me a 5 % Military Discount !! Thanks Ryan Stocker !!
My wife and I were looking for a living room set. We we were approached by Robert with the latest discounts and sales offers, nothing to pushy. We shopped for about an hour comparing different options in furniture with Robert occasionally checking in on us and offering assistance. We made our decision for a purchase and the finalization process was over with in about 15 minutes. We are returning customers and will repeat again.
Very pleasant experience. No high pressure sales. Brian Watkins was a pleasure to work with.
Rob Lewis was great! He gave us space to browse and decide what we liked but was readily available to answer any questions we had or show us other things we may like. We highly recommend Rob and this store.
No pressure at all. Chris approached and shared the current specials and left us to look around. Even after answering some questions there was no pressure. We highly recommend Ashley Furniture.
Shopping and purchasing was a great experience, however when the furniture was delivered one if the stools was out of the box. Apparently they cone 2 to a box and i ordered 3. The one that was put of the box had a scratch on the seat. Makes me sad that this happened.
Rob was very informative and great to work with
Over priced
Rob Lewis was great and helped me pick out exactly what my needs were.
Very helpful staff.
They did a nice job with our purchase. Delivery staff were awesome!
I know shipping has delays but its been over 2 months and still my orders not done now with holidays probably another month i will shop elsewhere from now on
Robert and Robert were great! They were very knowledgeable about the bedroom sets and mattresses. Will def be back to shop there! Thanks
Laid back & knowledgeable sales staff.
Kyle was helpful, kind, and very knowledgeable. He was the perfect salesperson and made our first time buying furniture enjoyable and stress free.
Rob I believe his name was is who helped me and was amazing l. Can’t wait for the arrival of my furniture
Had an awesome experience at this store! Our salesman Nick was nice, knowledgeable, and patient. Made it a very pleasant experience. Delivery was quick, using their delivery app was so convenient, and the delivery personnel were polite & efficient! Great job from start to finish, Ashley!
All went well, from purchasing to delivery. Very understanding no pressure, they showed me just what I was asking for, and let me pick what I wanted.
A good experience. No pressure but good assistance.
We had a great experience at Ashley’s Furniture. Rob Lewis was our sales associate. He was very professional and helpful and not pushy. I appreciated his input and helping us to find the right deal that helped us save some money. Highly recommend Ashley’s Furniture for not only quality furniture but also service.
I absolutely love the experience my family has each time we shop at this store. The sales Rep. Rob was of great service showing my family all of our options from the furniture selections to the payment options as well! Overall 10 out of 10 experience! Thanks Rob!
Excellent service, quick and precise. Salesman was not pushy, just pointed out what different stock they had that fit my needs and ,without saying anything regarding making a sale, waited for me to decide. I, personally, had a great experience and purchased my new Ricker/Recliner that day with home delivery and set up in 3 days.(extra charge for delivery and setup).
Rob was a great help
Friendly attentive and quick and easy check out . I will be back
Store manager and all the staff at lexington store were very friendly and cooperative. Even their online delivery and tracking system was great.
rob was will at showing us the furniture we was looking for will be back
Thank you, Ashley Homestore, for your amazing financing! 0% interest for 60 months enabled us to get the couch that we loved. At the Lexington location, Ryan James Stocker helped us tremendously and provided a great experience for us as the consumer.
Communication was excellent. Arrived in a timely manner. Haven’t assembled the shelf yet, so hopefully all is in good condition.
Very helpful and smooth process!
I did not like the quality of furniture that I saw in the store only one piece that I would be sufficient prices were okay for the most part that I looked at another location another store but I did not like the quality of anything I saw in the store
Great in store service and delivery!
Ryan did an excellent job. This is the second time he has helped us with purchases.
Andy was very helpful, and patient, in finding exactly what we needed. The only drawback is the long delivery times. But, the pricing is decent and the customer service has been great.
The delivery was great. The assembly was actually one of the easiest to do. The only complaint I might have is with sales person, while he did help me he seemed bored and like I was bothering him. Overall was a great experience.
Great customer service. Friendly and professional staff. Great experience all around
I had a very successful day of finding what I needed for the house. Robert Lewis was very friendly, helpful and patient with me as I made my way through the store. The showroom was beautifully staged with a wide selection to choose from.
Worked quickly and efficiently to set up my new couch. I was impressed with the delivery time. Even came at a sooner time than expected. I will recommend to anyone who is looking to purchase in the future.
Rob Lewis at the Lexington, KY location was amazing and he helped us with all of our furniture needs!
Zach was great and very helpful.
Zach was excellent in showing what was available and listened well. Thank You
Very helpful
Rob was very helpful. Got me the hookup on a nice couch
Although making the decisions when buying the items seems to take forever, getting the items in a timely manner makes it worthwhile. The 2 man crew did a great and quick job of assembly. Our family has always been satisfied with Ashley furniture and look forward to continuing to do business in the future.
Rob Lewis was great to work with. Thank you The Jenkins
Furniture is great. Delivery was 7 hours late without calling. And a new delivery guy cursed at my husband.
Shopping for furniture was easy. Our salesman Nicholas was very nice, informative and easy to work with.
Pros: Quality furniture, excellent delivery and installation team. Con: At time of initial purchase, we were told by the sales rep price would be matched if any pieces came down during Black Friday. One did and after a long wait after returning to the store, that promise wasn’t honored.
Great service. Nick explained everything nicely
Rob Lewis was great to work with!
Robert was just amazing to work with. Made the whole experience so easy. 10/10 will come back.
Easy with no problem, of course the guys Brian and Kyle were amazing
Absolutely Awesome!!!
Great experience! Robert and the sales team were helpful and accommodating, especially on the busiest day of the year. Recommend!
Brandon did an excellent job explaining everything to us and answering our many questions.
Sales people were friendly. Wasn't pressured into a purchase. Good selection of living room furniture to choose from.
Smooth and seamless. Great salesman, no pressure.
The staff was very friendly and helpful. We made 3 trips to the store picking out a new bed and sectional and was able to work with the same guy both times. Told him what we were looking for and ended up getting exactly what we wanted. We are very satisfied and will go back in the feature for other pieces to fill our new home.
I am very happy with the customer service...
Kyle was great to work with. Great experience
We recently went to the Ashley store to get a new sofa and a bedroom suit. Kyle was super helpful and showed us around. We told him we are currently in an apartment on the 3rd floor but plan to move at the beginning of the year into our new home and want something nice and to last along time. He said they deliver and set up, which was a huge selling point for us because of my work hours. He said the third floor wouldn't be a problem and when they deliver, if there is any damage, we don't have to sign for it and they will replace it and bring out a new one. Delivery day. The delivery guys were rude. They were mad because we are on the third floor and no one told them. I get it, it sucks to have to climb those stairs. They called their boss and wanted us to sign a damage waver before even getting it off of the truck. I said no. I tried calling the store and got an automated machine that takes you in circles. I finally got in touch with an actual person. He made a few calls and said he would get this sorted out and to hold. When he took me off hold, he asked if I was still there, I said yes. Then he hung up. Tried calling back but no luck. This is the first and last time I buy from Ashley furniture. I'll update later if I find any damage.
Jordan Pruitt and the store manager really took care of this us. Highly recommend.
My husband and I purchased a dinning set last night and were told we could pick up next day as it was a floor model and it would be in the loading zone. We paid $1320 cash so not super cheap. My husband went this evening to pick up and it was not moved to the loading area as we were told last night it was still in the store. My husband asked if anyone could help him load and the 5 men there said they don’t do that. So my husband and his brother had to get this big table and 6 chairs awkwardly out of the store amongst the customers while in their work clothes dirty not thinking they had to come in because we were told it would be in the loading area. Such bad customer service!!!!!!!!! I was planning on buying a sectional and new bedroom set but I refuse to be treated bad and spend that much money. I will say a young man leaving helped him he didn’t catch his name but looked in his early 20’s biracial maybe. Thank you to him.
Walked in and was immediately greeted. Rob Leeis was a great help and listened to what my girldfriend and i both wanted and came to a decision that we are both excited for. Again, ask for Rob Lewis
Neat inventory and super affordable. Staff were chill. Ryan was very helpful.
My husband and I are not “first-timers” at a furniture store. We were somewhat expecting a high-pressure salesperson to make the experience unpleasant. We were pleasantly surprised to meet Chris and Rob who helped us without pressure, providing helpful information and insight into the options available. They did a great job!!
Upon opening after driving to Louisville for pickup, we noticed one corner of the table is damaged. Called customer service and was informed I would have to bring it back to Louisville for exchange which is over an hour from Nicholasville Ky. Idk why a new table top can't just be shipped to the Lexington store and I come pick it up. The purchase took place in Lexington not the Louisville warehouse. Pickup was only done, so I could have it before thanksgiving. Very unsatisfying customer with the customer service
I worked with Robert Lewis was great. He was very informative and thoroughly helped us.
If you’re shopping, ask for Ryan. He went above and beyond to help me find the right furniture to fit my space and style. Thank you Ryan!
They are not able to get the tables I wanted that were in the website and didn’t seem to be concerned to lose a sale
Rob Lewis was extremely helpful and answered every question. Go see him if you are looking for furniture
My son bought a couch for our basement and it’s a fire hazard. We put in for a repair 3 weeks ago and never heard a word. Called today and was told it wouldn’t he fixed until Dec 2. I spoke to the manager, Sierra who told me if I wanted her last name or ID number I would have to consult with an attorney. Beware before buying anything from this store. The worst customer service ever. The couch has been unplugged for two months and now we have to wait another month for it to be repaired and she says it want a guarantee it would still not cause a fire but if it did they would deal with it then. We have 5 dogs and if they die in a fire because of this couch, it will be devastating. They refuse to take it back stating the manufacturer isn’t giving that option. Just know you are warned here before you buy anything that may plug in from this store. Also was told that I could not speak to corporate because only employees can. I asked for a district manager and was told there was not one. Take this as a warning…..Ashley furniture sells trash and their customer service is pitiful. Sierra needs to find another job. If this is who they chose to represents their company she’s doing them a disservice.
Rob Lewis has been amazing in the furniture buying process. He's been patient with us and so helpful in talking through the products. Ashley Furniture has lots of options for your budget!
Great job Brandon....so nice!
Our sales rep, Chris Labonte (not sure of spelling), was very nice, helpful and knowledgeable. Haven’t gotten furniture yet, but the experience has been pleasant so far. We’ve bought from Ashley Furniture on other occasions.
Had a fantastic shopping experience thanks to our knowledgeable, friendly and helpful salesman Rob. Found exactly what we were looking for and can’t wait to have it delivered. Will definitely be going back for more items as this store has a wide variety of quality products.
We found "the sectional" for our freshly painted family room! 25% off really helped! Brian was very helpful!
Ryan was helpful, quick and knowledgeable about product
Rob is great and very helpful.
Pretty good stock
I loved the price of a coffee table and two end tables for my living room, however after six months the finish started looking horrible , it was like a particle board with a fake finish on it. It started looking like someone used sand paper on it, payed around $500 dollars for it and it after 6 months started peeling off. I will never go there again.
Great selection. Salesman was very helpful. No pressure sale
It was Penny’s first day. She was great and kept her poise while under pressure to learn in front of a customer!
Very friendly, not pushy. Compared to get us the best deal.
Great service and prices!
I've been to the store several times, but never bought anything until today. This time I had a great salesman who did his best to work with me and my expectations. He answered all my questions, explained the warranty and what I should expect when the furniture is delivered. He made the whole buying experience very easy and relaxed.
Rob Lewis was exceptional. He gave us our space to look around, but was there to answer every question we had. Not pushy at all.
Very pleased with furniture we picked out and the service we received. Looking forward to the delivery of our furniture soon.
Great service. Not pushy and very helpful. Christopher was the best!
Rob Lewis was a great help and very knowledgeable!
Just awful.
Our sales person was Jordan Pruitt we had such a great time with him ❤️
It was absolutely the greatest experience I’ve ever had in my entire life walking into a home furniture store. Chris LaPorte was exceptional and I will never use another employee. I live four hours away and will travel to Lexington if I ever need furniture.
Robert Lewis was thoughtful, helpful and efficient. Will definitely shop at this store again. Thanks, Robert!
My boyfriend and I went to Ashley’s furniture about 30-45 minutes before closing. We were assisted by Rob and it was a wonderful experience. He helped us find exactly what we wanted, was incredibly kind, and made the whole experience worthwhile. We will definitely be coming back to this store!
Sale associate was not friendly when greeted us. You could tell he didn't want to be there. He whispered something underneath his breathe. Save yourself some time and go to Value City or Bob's Discount Furniture.
Outstanding service Very helpful and friendly
Happy that Ashley had a wide selection. Salesperson was very helpful while not being pushy as I made my selection.
It took a little while before they delivered our order but its okey its complete and our salesman name ryan was very helpful if you go there you might wanna look for ryan he will assist you and if you have any question regarding the item you want to buy he will definetly help you and answer all of your questions and concerns.
Andrew did a great job getting what we needed.
Yes..questions was answered. Great service.
Knew exactly what I needed and Zach was able to provide me with superior customer service! Most appreciative! 🤗
They were a great help and we found a comfy couch for a great price.
Our salesman, Kyle Johnson, was so helpful & such a pleasure to work with!! My daughter & I had a wonderful experience choosing our furniture!!
The woman who did my purchase for the cushions was great. Every other time was trash. We have been buying stuff from Ashley for 12 years and the way we were put through so many different problems just to get new seat cushions after animal stains is ridiculous. I highly doubt I will ever purchase anything else from Ashley furniture. We ended up having to pay $400 for new ones bc the extended warranty we PAID for wouldn’t replace them bc I had to throw the seats away because they were so badly ruined. If I pay for an extra warranty and you all refuse to help then I need that money back.
Rob, Lewis, and Robert were great guys to work with that were very helpful and I ended up with everything I wanted in a couple of extra things. Thank you very much.
Robert Lewis was a wonderful salesman for us we give him 10💫👍🏿👍🏿👍🏿👍🏿
Service was impeccable .
Worked with Rob Lewis he was fantastic and very knowledgeable!!! So helpful!!! 10/10 recommend
Wonderful shopping experience!
We love how we were treated
The management is the poorest I have ever seen of any business, period. We went to purchase a couch, and we spoke with someone ahead of time to see if the coupon we had would be honored (they said yes). After driving an hour, the salesman said they would not honor it. When I told him we spoke with someone ahead of time, he said it sounded like we talked with someone at corporate, and that wasnt his fault. He also got very rude and aggressive. I went back in to speak to the manager and show him the conversation, and he said it wasn't his fault and walked away mid conversation. As we spoke, the rest of the sales staff made a cirlce around us, making scoffing faces and shaking their heads and I expressed my dissapointment. I wouldn't make the drive back if they offered me free furniture. I don't know if Ashley Inc. knows what kind of name this location is giving their business, but I would completely clean house if I was them. The problem wasn't not getting the deal, it was the attitude and aggresive nature of the staff. Absolutely appauling.
Online!!! Worst experience ever!!
Very satisfied
Rob Hardin is an Amazing Specialist very knowledgeable , polite and accommodating. 5⭐️ ThankYou and I will return in the future!
Very helpful and quality furniture
My husband and I enjoyed our experience at Ashley. Our sales rep Chris was very knowledgeable and helpful. The options were plentiful without being overwhelming and the show floor was set up well. We ended up taking advantage of the holiday sale and we’re pleased with our purchase.
Very nice store, helpful salespeople. Found what I was looking for and look forward to it being delivered…
Salesperson was excellent! He was very professional and knowledgeable! He went above and beyond to answer our questions.
Great staff, beautiful furniture.
Excellent customer service.
Was great no hassle no problem recommend anyone needing to buy furniture
The store was clean. The staff was helpful and knew their furniture inside & out. The Labor Day Sale was awesome! Had a good selection to choose from as well.
I've been going since 2010 and it's always a good experience. The staff is always helpful and friendly and never try to be pushy sales people. Due to that I've never had buyers remorse. Definitely going back!
Great selection good people nice products would have been a five star but it took more than three weeks to get our bed
Our sales experience, great, could not have been better. The delivery of the product is an other story. We purchased a Tempur-Pedic Pro Lux Firm and an Tempur Pedic Ergo adjustable base. It was delivered 8/25/23. Mattress was fine. Adjustable base made a clunking sound when you tried to raise the head. The delivery person said "your floor is uneven", sign here. We said there is a loud noise. He said your floor uneven, only way to fix is to fix floor. We have had another adjustable base for a year in the same room. No problem. We tried to see if there was something causing the klunk, for instance, stuck on our bed's headboard, footboard or side rails. Nothing. Upon further examination after raising the head all the way up, see photo attached, there is a bolt missing from the assembly and an arm is getting shoved against the frame each time we raise it. We put the head back down, left the room to call customer service, another noise was heard and now we are unable to lift the head of the bed. We called and spoke with Amy at DSG who said they do not service Tempur Pedic and we didn't purchase an extended warranty. We explained that this was delivered 4 hours ago, and there was a problem, and we were told it was our floor when it clearly wasn't. We also took a video, turn on the sound (I can't attach it to this review, DSG has it). We sent this in, they said they would look into it and contact us back following review. No call back. I then got on the text line with Kevin from DGG. Kevin was very helpful and has us signed up for an exchange free of charge, but not until 9/5. We went to bed that night, tried to raise the feet, heard a tearing sound where under our heads. I went to the brick and mortar store today, spoke with Jimmy. Again, very nice. He said I had to call the DSG hotline as there was nothing to be done at store level, everything is done through DSG. I called, spoke with another Amy. I asked if there was a way to expedite this as we cannot move the head and when we move the feet, you hear a tearing sound. She said there was nothing we could do, that we had an exchange set up for 9/5 and we were lucky it was coming that soon, and that it usually takes a lot longer. I said so we have to sleep literally at a 30 degree angle with our feet in the air until 9/5/23? She said yes. I then went back to Jimmie, who suggested calling again in 2 hours to get another agent and hopefully speak with a supervisor. I told Jimmie if this frame where it is broken is ripping the mattress, I wanted that replaced as well. He agreed. I left the store and called again, this time I got Janel. I explained to Janel what was going on, and that there is a potential that this is ripping our mattress. She put in a separate ticket to see if there is a way to get one quicker but, we still have our 9/5 delivery date in case there isn't one quicker through that avenue. She said it'll be 24-48 hours before we hear anything. So, we have to sleep at a 30 degree angle or not in our ~$9500 bed that we just bought for the next 9 days.
Great place to shop made sure we got what we was looking for also stayed after closing to make sure we was completely satisfied would use for our future needs
Had a little bumpy start with a particular rude salesperson but as we were waiting to speak to the store manager, Kyle approached us a d asked if he could help. That small gesture turned the whole thing around. Went back and saw Kyle the next day. Did I say how polite, respectful, a d helpful Kyle was. Thank you Kyle. My prayers are for your success in all you do.
Made several purchases with Ashley over the years. Robert Lewis is a class act. Always remembers you and your family. Goes above and beyond to give great customer service. I’d give 6 ⭐️ but they won’t let me.
Great selection of furniture!! Wasn't pushed to make a purchase by salesman. Our family will definitely keep our business with Ashley for years to come.
Very easy and smooth process getting my furniture picked out and set up for delivery. Would recommend!
Good selection of furniture and salesperson was helpful
Great experience and great salesman ( Chris Laporte) I would definitely recommend Ashley’s furniture and Chris to anyone buying furniture
Ashley furniture was great at getting me affordable furniture that suited my style and wants ! Thank you to Rob for helping me get what I need !
Robert did an excellent job of finding what I requested. He also alerted me of the $5 sale, and I found a real bargain!
Robert Lewis was very friendly, knowledgeable and helpful to my husband and I when it came to purchasing a new master bedroom set
Great first experience at Ashley Homestore! Greeted upon arrival and the buying process was explained clearly. Quick and easy. Great furniture selection and fantastic deals.
Nice store stopped by looking for a mattress. Wanted to see the Ashley brand mattress but was quickly steered away to the more expensive Tempura Pedic brand . Left with questions and call back and couldn’t reach anyone left message no call back finally a callback several days later. Bought a mattress at another store
Rob Lewis helped us today and was great! Super friendly and helpful! My husband and I won’t hesitate to shop here again.
Chris was great to work with
Robert was polite & knowledgeable! Friendly & not pushy.
Great customer service and a quick process
Nick was awesome and very knowledgeable, and great to deal with.
Do not give a single penny to these scammers. I ordered a loveseat to be delivered from the store. It was delivered WET! The delivery men told me the furniture was damaged because it had been raining all day and the rain seeped through the top of the truck. My loveseat wasn't wrapped. It has been weeks and I'm still fighting to get this issue corrected. There has been little to no help. Skip the delivery and pick it up yourself. They won't work to correct any mistakes. Stay away and save your money.
Beware! Bought a mattress and adjustable base. Delivered 2 weeks ago and the adjustable base still isn’t working. Called store, warranty department, and manufacturer and still waiting. Very poor customer service.
Excellent experience & service! Ryan did a great job providing information but allowing us space to shop on our own! We found the perfect living room furniture for our home!
DO NOT BUY FROM ASHLEY FURNITURE!!!! ONCE YOU BUY AND YOU HAVE ANY ISSUE WITH FURNTURE THEY GIVE YOU THE RUN AROUND, YOU CANNOT TALK TO ANYONE ABOUT WARRANTY, THEY PROMISE ALL THIS HELP IF ANYTHING GOES WRONG AND WILL NOT HELP. THEY WILL ONLY TEXT YOU AND YOU CANNOT PHYSICALL TALK TO ANYONE. THE STORE IS ZERO HELP AS WELL. TECHNICIAN DOESN'T SHOW UP. PUTS OFF MULTIPLE TIMES WHEN SCHEDULED.
Was told delivery would be in 5-7 days. Just received a call that said more like 14 days.
I cannot contain myself any more so I have to share with everyone my Awful experience with this place. We ordered a living room set and we got a color that did not match the one in display. The worse part with that is that they do not give a refund only store credit even though is not your fault the colors didn’t match. I have tried to cancel our last order 4 times!!!!! 😡 and still says that it will be delivered in two weeks. One of the chairs on the dining room is horribly unbalance and they won’t replace it instead they are sending a service person to magically add 3-4” to one of the legs. Oh a by the way that service guy is schedule to come to the house to fix it on a day that we are not even there and they did not call us to schedule it, nor they notified us that he was coming. I find out when I called to check if the last ordered was cancel. Horrible lack of communication. Don’t buy here the worse experience ever. Don’t waste you money here because your money will never return to your bank stays as store credit. If I could give -5 starts I would.
Worst customer service and experience.
Our salesperson, Nick, was very informative and allowed us to move some sectional pieces to form size we wanted
Great people, excellent service
Everything went very welk
So far so good but we have just ordered the piece from Louisville to be delivered to Lexington. I took out the warranty because I’m unsure if the durability of the fabric since it’s just polyester.
Best experience ever buying furniture! Kyle was awesome to work with. He was very knowledgeable and could answer any questions I had and point in the direction I needed to go to see the next item. They accommodated my mobility scooter by moving things around so I could get around. Thanks for helping to furnish my new home and proving if the best experience ever!!!
Everything thing seem to be ol
Great experience. Staff is always helpful
I’d just had a negative experience trying to buy a couch from somewhere else and I came in and had such a good experience at Ashley! They were super helpful and empathetic. Price matched to their site where the couch I bought was cheaper, too.
Rob did a great job. He was patient and nice and professional. It was a pleasure to work with him
Robert was very helpful when we were choosing our bed. He also helped me snag a gorgeous server table on my way out. Will return soon.
We were able to find the sofa couch we were shopping for Kyle our salesman was very helpful .
Salesman was friendly and very knowledgeable. Attentive but not pushy. Never rushed us and answered all our questions. They now have our business.
My salesman was really helpful and quick getting me what I needed and on the road! Thanks
Perfect experience, got exactly what I wanted. Thank you Kyle!!
We made a large bedset purchase April 1. We picked it up at a warehouse a few weeks after. They loaded an incorrect headboard to our rental uhaul and had to drive over 2 hours round trip after their mess up due to traffic. Their warehouse staff was incredibly rude. The porter end tables we received have missmatvhed rails and droors are mounted incorrectly. Here I am on July 8th finally having g a technician arrive for repair. They adjusted the rails, but the doors still do not slide out all of the way. It is now a full battle with incompetent customer care and a repair service that has no showed twice on repair visits. After spending thousands on our set, this service is genuinely pathetic. DESPITE this, we needed a matching sofa table. We ordered online on sale and this unit was ALSO damaged. The wood in the front was gashed and the droors also do not function. AS I WRITE THIS CISTOMER CARE HAS attempted to transfer me twice and have sent me to their review system and hung up. This might be the worst run company out there. I see 0 way how they make any money.
Absolutely awful, do not go here. If I could give 0 stars I would. First, their phones are out and have been out for over a month according to the store and team at corporate. Why would they not prioritize fixing this? You can’t actually communicate with anyone at the store for any reason, corporate can’t sent them a message to contact you or anything. This poses a real problem when trying to communicate around furniture delivery. They forgot to send one piece of furniture with the delivery company now I have to go back up there to let them know and schedule and pay for another trip. So then when you drive all the way there since their phones don’t work to talk to someone, turns out the service while in the store is also non existent. I was in the location for 30 minutes trying to make a purchase. The workers were all too busy huddled up in the middle of the store laughing and socializing. Not sure what else they could be doing besides helping the customers in the store since their phones don’t even work?! I will never do business here again.
We love shopping at Ashley Furniture! We came in this afternoon looking for a kitchen table set as well as a new couch/love seat set for our living room. Rob H. worked with us as we shopped and was super helpful in listening to what we were looking for and suggesting pieces that fit our needs as well as our style. He walked us through all of their financing options as well as scheduling delivery so there are no surprises. I'd highly recommend Rob and this Ashley location to anyone looking for furniture. This was truly five star service and we will definitely be back for our future furniture purchases.
It was a very good experience everyone was nice and friendly service was good and fast
Robert Lewis was such a great help with me finding the perfect sofa and love seat! He was very kind and professional. He made the experience so much easier!
Kyle was great and they delivered right on time!
Thanks for everything
Robert Lewis was personable and helpful.
Delivery date has been changed multiple times with a very poor customer service team. Each member has told a contradictory reason for the delay of the furniture. We were given a firm commitment on delivery that was 5 days away, we have now been updated multiple times of the delivery date being pushed back. Due to this, the lease that I signed has left me in an empty apartment that is uninhabitable without furniture and no way to reconcile this expense that can not be utilized. I would not ever recommend purchasing from this store.
Rob was awesome! Very helpful.
Can’t recommend Robert Lewis enough! He was FABULOUS🤩
Had to cancel order. Called for 2 1/2 hours, no answer. Had to call corporate and they couldn’t get an answer either. They will NOT answer a phone. Finally got a text. Was told order was cancelled. Delivery kept calling to try to deliver. It wasn’t cancelled. Finally had to cancel the order through the delivery dept. after they called again.
The time I have spent at Ashley's furniture store has been great. Working with Chris, he has been so helpful. I have a hard time making my mind up, just ask Chris. Have a Happy 4th of July Holiday.
Great communication. Knew exactly what I was getting.
Rob Hardin was great! Helped us and got us our perfect sofa and dining room table
The consultant was friendly and helpful. 48 month financing was advertised on the mattress we selected. When I went to check out I was told they could only offer 36 months unless I put 10% down. No where was that disclosed. The consultant previously confirmed that the mattress purchase quaIified for 48 month financing. I chose 36 months because I did not want to put money down. The advertising needs to be better stated.
Excellent service, excellent price. Everything we wanted.
Our salesperson Kyle went above and beyond to accommodate our purchase…extremely helpful and knowledgeable.
Great customer service. In and out with my couch of choice. Great all around experience.
Nick was both professional and helpful. Will definitely be back for my furniture needs.
I came into the store today because my on/line order would not go through. Jeremy found the side table I was looking it and I purchased it. Very happy two days to deliver
Bought and paid for our couch ($1865.59) a week ago tonight, and salespeople still can’t/won’t tell us when it will be delivered. Found out tonight the store’s rep said they’re projecting deliveries MONTHS out. When we bought our couch, when we asked about our delivery date, we were told they’d get back with us and figure out aHe su didn’t say it’d be months!!! We wouldn’t buy that couch had we’d known it’d take months. I don’t like paying for something, and not having anything to show for it. Very misleading business transaction and very poor customer service. Update 7/20/2023: It’s been 45 days and still no couch. They got my $1865, but I don’t have anything to show for it. Not the way to bring me back to your store or to recommend you to my large network of friends and family.Update 8/4/2023: Our 2-seater loveseat recliner was just delivered, and the delivery/setup went well, no surprises. I bumped my rating up primarily due to the quality product, and because our salesman did an excellent job when we initially walked into the showroom. My frustration factor was the fact it took over 2 months to get the sofa, and that was NOT our salesman’s fault. Delivery team was polite and professional, but the $199 delivery fee seemed high considering it took them maybe 5 minutes to bring in the sofa (came in 3 sections: 2 recliner backs and 1 bench), and maybe 5 minutes to slide on the recliner backs and connect the power cord. In summary: very happy with our salesman, happy with the product, not very happy with the logistics and the product delivery time.
The worst place…
Nathan is the consummate professional. Asked what we had in mind and he directed us to the area of store. Most knowledgeable about Ashley products. Helped us get our furniture for a price we could afford.
Robert was so helpful and worked with me to get the furniture delivered at the right time. Totally recommend him! We are so pleased with the furniture and the service.
The furniture selection was a nice mix of different types of styles from modern to shabby chic. Nick was very helpful, informative, and gave me space to browse. When I was ready, he found me and was even able to work out a discounted price!
Robert Lewis was an excellent and very helpful sales person. I would recommend Robert to anyone looking for furniture
Rob Hardin took care of us. Very knowledgeable. Walked in wanted a very specific type of couch, walked out with something way better. Overcame objections very well. Will be back to see him.
Love Ashley - great prices on pieces that last well. Good selection.
Rob is the best.
My husband and I a great experience searching for new items for our new home. The customer service experience from Rob was outstanding!! We will continue to be loyal Ashley customers.
If you want a smooth, stress free experience, Robert Lewis is the sales man for you! He was extremely helpful and personable. He asked what I was looking for and gave me multiple options all while listening to my individual needs. I walked in with intentions to potentially buy/ compare to other stores but he sold me without being the typical annoying salesman. 10/10 would recommend/ buy from him and Ashley’s again.
We had a nice experience at Ashley Furniture in Lexington. Our sales associate, Chris, was very knowledgeable and worked hard to get what we wanted in our price request. He stayed after closing to finish the sale.
Very nice staff. Rob was very helpful and made my experience very easy!
Brian was very helpful, knowledgeable n kind
I worked with Robert Lewis today. Great over all customer service. Had no issues answering any and all questions we had. Highly recommend for any all furniture needs.
(Translated by Google) Excellent atention (Original) Muy buena atención
Highly satisfied with the service that we received.
Purchased lots of furniture for my new home in 2021 they sold me on the protection plan which I thought was great at the time. We had a rip in our couch so I wanted to file a claim. The struggle was real for them to look me up had to call back and forth to Ashley and Protect-all multiple times. Between all of the calls I was then out of some window between the time the rip happened to the point I could not file claim. Very disappointed. I would have been a loyal customer because I was very pleased with the furniture and selection but never again.
Robert was very professional and comfortable to do business with. Bill & Alice May
Jermey made our purchase seamless. He was very knowledgeable and listened to our needs. Couldn't have asked for a better experience.
Please be careful! If I could give a 0 star I would. Honestly if you receive furniture from them do not let the delivery crew leave until you know you love your items. I’m not stuck with a couch that doesn’t fit very well in my house. They apparently didn’t have a return policy… or exchange policy. I wasn’t aware of this until after I received my furniture. Unfortunately it was too late by then. Don’t make the same mistake I made. Please don’t do business with a company that doesn’t respect its customers enough to exchange for a smaller sofa. I’m now stuck with some furniture that isn’t a comfortable fit for my space. I never leave negative reviews and I’ve never had such a awful experience with a company before.
Friendly, kind and helpful stuff. I think Ashley store in Lexington will be my alone furniture store. Mr. Rob lewis was very helpful in selecting my furniture.
I knew what I wanted and Jeremy took me right to it. Great first experience with Ashley.
Rob Lewis was super helpful in selecting our new couch!!
Online was a huge problem, we had problems paying for $2,300 worth of furniture, problems caused by Ashley online not money. Decided to go to the store, found exactly what we wanted, got helped pretty much the second we walked in, ended up being $350 dollars cheaper! Nate was amazing and helpful
Robert showed us several different recliners each with different features. No pressure sales and very professional.
Very helpful, but no hassle or harassment. Friendly and approachable staff.
We were very happy with our experience at the Ashley store in Lexington. We found the exact genuine leather couches and loveseat we were looking for, and the sales experience from walk in to check out was excellent. Super helpful, patient, and not pushy. We will shop there again as a result!
Nick did a wonderful job in assisting with my purchase. Was very kind and helpful. Had just what I was looking for.
It was a wonderful experience. Nick was wonderful as well as the whole staff.
I was impressed with the quality of service I received from the store. Staff was helpful and knowledgeable
Will for sure be back. Kyle was great to work with, and helped us explore all of the options and very patient with us.
Great at sales. Paid cash for my bedroom set, a very beautiful and most expensive set, canceled one piece that did not fit 3 weeks no refund check. Mind you I paid cash. Delivery top notch. 👌
Leighann was wonderful. However, we were able to find the same mattress elsewhere for less, including warranty, trial period and for a small fee, delivery and installation
Respectful and expeditious
Purchased a living room suit and worked with Rob Lewis! So be sure to ask for Rob! He is the best!
Great service
It was amazing!! They were so helpful!!
Lexington store has friendly customer service. the store shows more ways to afford the merchandise or payment options that a person who has bought furniture before or as a first time buyer. Will be going in the future to the Lexington store from here on out with future purchases. Robert was the agent that helped us and he was super helpful on helping us purchase a new tempur-pedic mattress. Wonderful store to shop at.
We purchased our home in 2021, and planned to use Ashley Furniture in Lexington to furnish our entire home. We first ordered a mattress, which went fine. We then received the rest of our bedroom suit and the problems began. The moving company that Ashley hired dropped one of our nightstands off the moving truck and destroyed it. No big deal, they agreed to replace it. It was an honest mistake. But then the moving company scratched my hardwood floors while moving the furniture in. If it was a small scratch, I wouldn't even worry about it because my floors aren't perfect but these scratches were several inches long and very noticeable. I didn't notice this until after the company had left my home because of all the worry about the dropped nightstand. I called Ashley furniture and they agreed to make it right. They sent out two guys who looked at it and told me that they didn't believe their moving company did the damage and that they would not cover costs of any repairs. Obviously I was not happy with being called a liar, so I kept calling the store until finally I have received no further communication with them. The furniture that we received that wasn't dropped off the back of the delivery truck was nice, but I can honestly say this store has the worst customer service I have ever encountered. We planned to purchase several thousands more in furniture from them after we received our bedroom suit, but I will have to go somewhere else that will at least answer the phone for a customer. Buyer beware, Ashley furniture will not accept responsibility for what they do wrong.
Great store with helpful employees!! They took the time to make sure I got exactly what I needed. Highly recommend!!!
Rob Lewis was absolutely wonderful!!! Friendly, and made us feel like family!!! Go to Rob for all your needs.
We have shopped all over town and we just could not beat the deals they have at Ashley. We’ve purchased from Ashley before and have been very satisfied. The sales representatives go above and beyond to help you find exactly what you are looking for.
Jeremy was very pleasant, helpful, made sure I found something that suited my needs and accommodated my price range!
The salesman was great. The price was even better. Thanks
Ryan was so kind and patient. He answered my 654667 questions and helped me pick the best option for my awkwardly shaped living room. Delivery was quick.
Great experience, very warm and welcoming staff. Jeremy was my salesman and he was very helpful and knowledgeable about the products.
We had a Sales lady who didn't feel like a sales lady! She was warm and personable and knowledgeable about getting us a great mattress with a great warranty.
The salesman was great! I had picked several sofas and when I decided the one I selected he really helped me out. He was leaving work and stayed to check that it was in stock and set everything up for me. Highly recommend Ashley furniture!
The girl that assisted us was very helpful and informative.
They were very helpful and had great quality items! The store is big and beautiful!
This was my first time buying from Ashley furniture store. I had an amazing experience with Robert Lewis. He explained the difference of multiple mattress and let me decide what my best option would be. I definitely recommended asking for him if you choose to shops here.
Ryan was very helpful and friendly.
Jeremy does a great job. Very knowledgeable
Fantastic experience
Very helpful and allowed me to get exactly what I came for without the pressure of having to buy other things or trying to add on things. Very trustworthy and reliable.
Bryan was super helpful!
Had a great experience today with my fiancé working with Rob Lewis. Great man to work with, and hope the best for the company.
Rob is ALWAYS the best to work with! We have been shopping at Ashley for 11+ years with Rob and will continue…. Great customer service, great pricing, and great management (Jimmy).
We enjoyed freely walking around the entire store without the pressure of anyone constantly hovering around us. We found everything we needed for our new living room and got some great deals. Delivery will be within a week and we are really excited!
Had wonderful experience and Nick was great to work with
Absolutely horrific experience. Was delivered a broken dresser that was over $1000 the drawer is broken and it has huge chip in it. Have had to call “customer service” six times because every time they tell me a technician will reach out to me within 24-72 hrs still havent heard a single word from them. Had to call the store and they were no help either. With the way they operate we will be lucky if this ever gets fixed.
Thanks to Kyle J for making this a seamless shopping experience. The whole experience was pleasant. I got the furniture I needed at a price that was in the range I was looking for.
Robert Lewis was great to work with. We just came to look and with his help we bought our living room furniture. Thanks again
Super friendly. Answered any and all questions I asked about several pieces of furniture.
Ryan was very helpful and patient as we searched the entire store for just the perfect chairs. And we found them !! Friendly helpful environment with lots of great choices.
Nick was very helpful and made sure we got everything we needed and worked with our budget.
Ryan Stocker was amazing. Would recommend to my family.
Rob was very helpful and a pleasure to work with!! He was knowledgeable of the products, designs and matching items/designs. He was also patient in working with us as we navigated our options.
Selection and price are good and the staff is knowledgeable and friendly.
A good atmosphere.Friendly employees.Ryan stocker took care of us.A great employee and a professional at his job.A good store to shop at.
Salesman was great, but delivery and order center not good. I'm still waiting for defective parts to be repaired. Going on 3 months now.
The whole staff was tremendous to work with. Definitely will be going back!
My wife and youngest daughter were in the store two different times yesterday. The very first time they were completely ignored by all employees. The second time a lady finally asked her if she needed help because she recognized her from the first visit. Over the years we have spent a great deal of money in Ashley Furniture. Within the last three years we have purchased a new kitchen table and 2 sofas (one of which was ordered wrong, we were promised it would be corrected and contacted but here we are 2 years later with a couch that’s wrong). Not impressed by customer service anymore!
Purchased a bed from over a year ago, took 6months for delivery and broke a week later. Have been given the run around since. Bed is still broken. Probably never gonna recommend them to anyone.
Excellent experiences with Ryan at the store and over the telephone as well. Knowledgeable, very thorough and helpful in all dealings with you. Very satisfied and will definitely recommend him to anyone who is furniture shopping.
Great experience with Rob L.
Had a great experience yesterday. I had a picture in my head of what I wanted and while it ended up not being feasible, Rob Hardin made sure I got an alternative that fit the bill. I'm looking forward to getting our new couch! Thanks!
I was in and out feeling I had made the right choice and the young gentleman was so helpful and went out of his way to provide me the options I needed. Great service!
Nathan was so helpful in my furniture buying process! He was extremely patient when I had him dragging end tables around the store to compare them with couches and even offered some other pieces based off what I liked. He then made sure we got the best deal based off our purchases! Highly recommend this store and their attentive staff. Thanks Nathan!
We came in the store 30 minutes before close due to getting off work late and the employees were amazing and they were willing to work with us no matter how long we needed, employee Chris L stayed with us and got us an amazing deal. He answered any questions we had and was very kind to stay an hour after close to help us make this purchase! I would highly recommend shopping at this Ashley’s store!
Great all around. No bad in this experiences
Update: Delivery was fantastic. They were extremely helpful with assembly and even luckily has some extra parts as one of them was missing pieces. Awesome experience! We were trying to find a new bedroom suite and Rob H our sales person made sure we found it and a new mattress. He spent time with us to make sure the furniture we chose matched the colors of our room. Rob even gave us plenty of time to walk around on our own without being pushy like other furniture stores we were in that day. It was nice to also hear he knew about other brands and told us about the comparisons in value and build. Saved a lot of time and also money. The mattress he helped us select was perfect as he spent time to fit us. Rob had tons of information and knowledge about mattresses. He wasn’t lying when he said this may be the most important information you hear this year. Looking forward to getting our living room and patio furniture next time in. Thank you for the good times and the great advice!
Rob Hardin did a great job helping us find our new furniture.
** Update ** Lowering this review from two stars to one. I called the phone number they listed in their reply to this review and they didn't pick up, and sent an email to the customer service people and have received no response. It seems pretty obvious that they think that replying to a bad review is as much customer service as they're willing to provide. The furniture is nice, but our sales associate Rob was terrible. The first thing he said to us when he approached us was, "oh wow, I see why some people keep their children on leashes". Our three year old was with us, and he was excited, but not causing any trouble. Later, when we said that we wanted to compare elsewhere he got really pushy and told us we didn't need to shop around and that they already had the best prices in the business. Someone confident in their prices doesn't need to be pushy, they know that customers will come back. Finally, when I was concluding the sale, he spoke negatively about his own father, a veteran, using homophobic remarks. I've never met such an unprofessional, unlikable and just honestly bad salesman.
Rob Lewis was our sales person and has been ever since we have shop there. He is the best. Thank you Rob.
Very helpful and efficient everyone so nice and friendly will be back again thanks so very much
Good selection of furniture and a great sale going on.
Everyone were friendly and helpful
Rob Lewis helped me find two couches during a great sale. Her spent over two hours with me! He was helpful and patient, had great suggestions.
I walked in with 3 kids who were reasy to climb and test out every piece in the store! Our salesman was patient with my questions, our needs and what we were looking for. Love Ashleys Furniture!!! 2nd time being their customer!
furniture
Robert is great to work with
My husband and I had a great experience furniture shopping today. Leighann was great to work with. We are so excited to get our new couches and bed! Thank you
I Loove ashley affordable price staff are friendly I recommend this place
Ashley Furniture went above my expectations! The staff was friendly and had great customer service. Fast delivery also!
Great people and outstanding customer service
Brian did an excellent job! Made everything so easy and customer service was A+!!!!
Jeremy was super helpful and patient. We could tell he was a down to earth guy who isn’t about making a quick buck. He was honest with us about the different couches offered in their store and help us pick one we loved!
Ron was terrific to work with. He answered our questions, checked and compared prices, and never once pressured us in any way. We would certainly request him next time. I must also say that Ashley is our go-to furniture store. We have so many things from there. I think I'm a 7- or 8-time customer. You cannot go wrong with Ashley. Highly recommend. REVISION AFTER DELIVERY: Rather disappointed with my purchase. The night before the delivery, we texted Ron a question. I didn't realize that the couch I bought would have to sit out from a wall (a wall is the only place I can put the couch). Ron texted back and said maybe 2 inches, which would have been fine. After all, he had told us that he had the same couch. Anyway, we could have stopped the delivery before it happened if we had been told the truth. We would have gone back to Ashley and selected another couch and chair. To recline properly, the couch must sit 16" away from the wall, which looks ridiculous. This couch is not meant to set in front of a wall. We texted him again after it was delivered, and he said it should fit just 4" away from the wall. That was incorrect. (Why? He told us he bought this same couch.) Because of this, the middle cushion will not sit up for us to take advantage of the light built into the couch. That was one of the top 2 reasons for purchasing this model. Neither recliner built into the couch will fully recline; therefore, we're not getting what we paid for. It's just not right. We paid a good amount for this. I feel that Ron misled and lied to us to make a sale. All he said was we needed to call Christina (I think). We asked him to call us, but he wouldn't return our calls, and then he did not return our texts. I've personally spent over $15k with this Ashley location, and I expected to have better service. We could've stopped this delivery the day before it was to be delivered if he'd been honest with us, but I guess making a sale was more important to him. Well, he certainly is a 'salesman'. They will have to make something up for me to return, and I hate that because I own so many pieces of furniture from the Hamburg Lexington location, but I've now been treated unfairly. If someone makes it up to me, I will revise my review. Readers, if you still see this negative review, that means no one bothered contacting me and making things right.
Leighann was so helpful and nice. Great customer service!!!
Go see Rob Lewis! He was exceptionally knowledgeable and showed us around the store once he knew what we were looking for. His expertise and personal experience with the type of couch w e were looking for made the whole experience easy for us. We recommend Ashley Furniture and would refer all of our family and friends to Rob.
Great products! Easy purchase.!
Leighann was amazing, helped us find the perfect sectional, bedroom suite, and mattress after we struggled with issues at Bob’s Discount nonstop. Jimmy, Sandra, and Trey were also very kind and very helpful. We will definitely be shopping here again!!
All done online. Due to disability. Told the salesman what I wanted and he was great. Worked hard to satisfy me. And that's not easy. Very well satisfy with the whole process 👌
Great Service Great Prices What more can I say
I had really good experience! People were friendly and helpful. I got the sectional I’ve been wishing for! The delivery was on time and the guys did an awesome job assembling it and take back the piece that didn’t fit! Over I had very pleasant experience!!
Kind and friendly staff, ask about Robert Lewis he is professional will help you more than you think. Best design and product.
Rob was great! Helpful and not overbearing or pushy and helped us find exactly what we were looking for! Very happy with our experience! Ask for Rob!
Amazing customer service from the beginning and so many beautiful pieces to choose from. Sales women Sandra made my first experience at Ashley's one to remember. She answered all of my questions and concerns. Was able to help guide me toward my purchases based on my needs. I would definitely recommend shopping with Ashley for your future furniture needs.
Brian Watkins was very helpful and respectful enjoyed doing business with him today I will definitely be coming back to do more business in the future
Excellent experience, very helpful, good price, great service.
Ryan was my salesman and he was great!
I walked in saw a salesperson. He said someone would help me in the middle of the store. He didn’t offer to help nor radio someone to help. Then I went to middle of store and it was at least 10 minutes before greeted and 3 or more sales people walked past me
Kyle was very knowledgeable with the different Tempur Pedic mattresses and made our purchase a very easy process!
Very good experience. Rob Lewis was very helpful and knowledgeable about the products. Took his time and didn't rush me. This was my first time shopping at Ashley's and I will go back.
The sales person, Nick, was great-available to answer questions and informative, but not overbearing-really nice, professional but casual, and good conversationalist-will likely buy from him again in the future
I was very impressed with Kyle ,your sales associate,I explained what I wanted and he explained where the sectionals were and then gave me space to go look. He was there if I had any questions and was always helpful.Needless to say,yes I did get a sectional.Thank you Kyle for all your assistance.
Chris explained all details and answered ALL my questions. Did push it on me. He did a great job and knows his stuff. I will do all my purchases through him.
This was my first time shopping at Ashley and it was a great experience!! The staff was friendly and helpful and they had plenty of options as far as couches and other furniture that can fit most budgets. I enjoyed doing business with them and will be a returning shopper. Ask for Nick!
We had a great experience. Rob Lewis did great assisting us.
An amazing experience was able to get several pieces of funiture in one shot very very helpful in getting any details and questions we had sorted out.
Kyle J was very knowledgeable and professional. Since I had checked comparable stores, I felt I received a fair price. Would use Ashley and Kyle J again for future needs.
Robert , who was my salesperson ,was very helpful and knowledgeable with the purchase I made.
Friendly salesman & I found just what I wanted at a decent price.
Great selection and great prices. Brian was wonderful to work with.
The store was nice. Sales rep did not bothetr us. I love my set. The delivery was in a different company moving van, I could tell the drivers smoked. They asembled my furniture but it has LOT of cables so they just plugged them up to make sure it worked and left. I was supposed to get my recliner today and my couch and loveseat tomorrow but customer service switched it up so I was not ready. The app alerted me not when the drivers were on their way but when they were ringing my door bell. Thanks a lot. Not one person wore white gloves or any gloves and upon inspection they said "Well if it does not work you still have 2 days.". I will never order from Ashley Home Store again. Now I have to run zip ties and extension cords for my sofas as they are an entertainment set with a lot of features. The site says COMPLETE setup. Ashley definitely false advertised about the white gloves. I did not expect to smell smoke. My furniture was partly wrapped but there were dusty smudges on it. Glad it is black leather I would not see it. CS is a joke. You cannot understand them and they act clueless. They will also send you e mails and texts but I loved how they all said one piece was coming. Totally unprepared thanks to them. Edit: If I happen to not need my warranty in 5 years I likely will go purchasr something less detailed. I paid for it, I am not giving away money. But, that will be the last time I use Ashley.
My husband and I worked with Kyle Johnson. He was knowledgeable, friendly, and helped answer all of our questions. We found a great sectional for a reasonable price, and now our living room will be significantly more comfortable. I would highly recommend Ashley Home Furniture to anyone shopping for a reasonably priced, well-made piece of furniture.
Friendly and fast service!
Great experience! Knowledgeable staff. Lots of options but focused on my likes and descriptions of my home!
Zack was great to work with at the store. Price was the best I found in Lexington after looking at several stores in Lexington.
All good
The staff was very pleasant, answered our questions and the purchase was handled well.
Christopher was a very big help showed us a very good selection and made the whole buying experience very easy and enjoyable.
A little slow in service, but helpful and competent when they engaged. The store and products are good.
Great service but everything I asked about they have to get from the warehouse... prices are really steep and they won't budge on price
Always a great experience with Robert. Very knowledgeable, and listens to what you want.
Awesome customer service. Thank you for making my life, my family's life better.
Very good Customer service and great options to choose from ! :)
Knowledgeable and did not pressure me
Very satisfied with my experience today. Kyle Johnson was wonderful to work with and very thorough through the whole process. He gave great advice and you could tell he genuinely wanted us to leave with something we loved. If you are in need of some new furniture Ashley is the place and Kyle is the guy!
Sales associate was kind, engaging, and professional.
The wife and myself purchased a couch,loveseat, new mattress and bed for our home. Worked with Rob Lewis and he does a phenomenal job answering all questions we had. Made the buying experience super easy!
Robert Lewis did a great job and helped us the way a sales man is supposed to highly recommend him.
Our experience was top notch. The management and the young man who was our sales person was amazing! Very nice, respectful and friendly. I definitely would recommend Ashley Furniture Store!
Found it!
You gave me the space I needed to look around and when I was ready to purchase you were right there to write up my order.
Jeremy was an excellent salesman who took his time to answer all our questions and to provide suggestions. Great variety of furniture/mattresses to choose from.
Rob Lewis was very nice and helpful.
The salesman in the Lexington store, Rob was great! Very knowledgeable and took care of us in a timely manner! Thank you Rob!
Ashley Furniture knows nothing about quality customer service. Instead of taking responsibility, they chose to lie to pass the buck to corporate. Calling corporate also gets you no where because they tell you just to call the store or no one answers their customer service line. This could have been a simple exchange that neither party would have been hurt from, but Ashley Furniture would rather provide zero customer service than do something good for a customer. Absolutely would not recommend.
I had a very pleasant experience with them. The salesperson, Robert, was very friendly, knowledgeable and I was pleased with the service. I will definitely go back.
Ashley Furniture in Lexington has a large selection of items in a variety of styles! Ask for Rob Lewis and he will go above and beyond to make sure you find what you need. Exceptional Professional service with a smile! Thank you Rob!
Absolutely love Ashley furniture. We have bought several pieces from them and always do a fantastic job with communication.
Good experience.
Nate was wonderful and the pricing was great
Great service with a smile at Ashley’s today thanks Christopher.
My wife and I bought a couch here - Had a great experience working with Rob Lewis!
Very courteous and professional
I found the exact footstool I was searching for at the store. The staff was helpful and let me look around. I found the same footstool on overstock and they were going to price match the discount but then the staff found an even deeper discount on another site and matched that price. It was a great day for me.
Zack was very friendly, helpful and very patient.
We knew what we were looking for and Mr. Hardin found it for us and it was a pleasant transaction.
Excellent Salesman (Rob) He is very helpful and thorough and pleasant to talk with.
I had been driving all over town looking for a platform bed frame, no one could help me. I wish I had started with Ashley Furniture. They didn't have what I needed in stock, but the salesperson sat with me and we looked at options in their online catalogue. He then helped me make the purchase and set up delivery to my home. He was patient with all my questions, and ensured I understood next steps up through delivery and any help I may need afterward. Honestly a really good experience.
Worst experience we have ever had, got a king mattress and base. When delivered we received the wrong base, called the store and got the run around. Finally got that lined out and ask to return the new base and was told even though we haven't received it that we could not cancel it. Sales guy was nice in the store but very rude when we ask to cancel the base.
Very friendly staff. Quick and easy.
Absolutely the best service ever .. I have shopped many times and these guys don’t disappoint!
Save your time, they don't actually have what they advertise to get you in the door. Black Friday.
Came on time and got in and out quickly! Delivery guys were very nice and polite :)
Very helpful salesman! He helped us identify the product we wanted!
Is their furniture nice? Yes. This location is nice to shop at, and most employees are friendly and not too pushy. The warranty on the other hand is an absolute joke. Obviously there are much bigger concerns in the world, but I am so annoyed I wasted my money thinking the Ashley name meant something when it came to standing behind their furniture. I have just ended up paying even more money, and the earliest date they can give me to send someone to my home is a month out from the date I reported the issue… and if it will really get fixed that day or not, who knows. That is still better than the complete lack of response from the “extended warranty” I paid for, whose claims are filed online without ever speaking to someone. It is just a waste. You can’t get a hold of the local store by calling the number online. You can’t even leave a message… the call just disconnects. Let’s face it, the point of buying from Ashley is for the warranty. Ashley furniture is sold all kinds of places (ie smaller local furniture stores, other retail stores, online). Now I get to walk around my Next-Gen Durapella power recliner stuck up in the air right beside where I set up my Christmas tree for the holiday season. I chose to buy my Ashley Valebeck dining set at a local store instead. I paid less, received free delivery, was credited a refund when the dining set went on sale, and I can reach the store with a simple phone call if I have any questions. My in-laws even canceled their purchase of the same couch from Ashley that they purchased on our recommendation because they didn’t appreciate not being able to speak to anyone when they called the store, and afraid of the lack of service we are receiving! Update: I made the earliest appointment with Ashley HomeStore furniture service for 12/15 (a month from when I reported the issue. I received a text with a link to confirm a 6-8pm appointment a couple of days prior to 12/15. They never showed up, or even called.
Black Friday discount. Nonstress purchase.
Great service! However, it would be better if the product was actually in stock.
Kyle was a great salesman! He introduced himself told us about the specials and checked in with us a few times. Unlike some that follow you everywhere. I texted him later and told him what i wanted and all i had to do was run back in and sign the papers and was out in 3 minutes.
Robert did a great job and was very thorough!
Worked with Rob Lewis on our sectional and ottoman purchase. Highly recommend, he was extremely helpful, knowledgeable, and gave us our space when my partner and I needed to talk. Overall we had an amazing experience. Tons of options very spacious makes it easy to shop. Rob was amazing to work with! 10 out of 10
Robert Lewis is the best! Ask for him when you go
They kept my deposit for 11 weeks! I called after 9 weeks to find out the did not order my return! The excuse was they needed to verify my address!?! That is funny as they had my address when I ordered the furniture then I had medical issues arise and needed to cancel my order. No one called ever! No would hey give me proof of a cancelled order. Criminal!! I will never step food inside an Ashley Furniture again! They are crooks and don’t care about their customers only the money. I am very angry! They have cost me more money by keeping my money for so long! They also lied to my face in the store. Never go here unless you like to be screwed
This is a great place to buy furniture. The salesman did an outstanding job. Thanks
Salesman was very nice and helpful! I really hope the delivery process goes as smooth as the sales!
Please don’t buy from Ashley this is ridiculous i buy a set of bed first i get my stuff broke with defects and now the paint is coming off from the furniture i call and they tell me that the warranty won’t cover that issue i only have for 5 moths 😡😡😡
This is the second time I have purchased furniture from Ashley and I have been pleased both times. The first two pieces have held up for years against kids AND pets! The staff has always been friendly and helpful!
The salesman Jordan Pruitt treated us great.
I went to the Ashley Store in Lexington Ky. When I walked in, there was no greeting from any of the staff. I wandered around the store for a few minutes. No staff member ever asked if I needed any assistance. They all were on their cellphones or talking to each other. I will say the salesperson, Zachery , that waited on us was very professional.
Very friendly and helpful
It's not the best as it's so expensive for furniture you could by at other places cheaper
Very helpful. Very knowledgeable. Would recommend the salesperson to everyone. Excited to receive our new furniture!!!!
Nice selection with a wide variety of price options.
Buyer beware!!! After purchasing a bedroom suite from here, I purchased a no use no lose plan, at the salespersons suggestion. Meaning if I didn’t have any claims on my furniture after 5 years. I would be refunded more than $600, after 5 years. I went to this location after the 5 years only to be told that I could not receive the credit back to my account, I would have to make another purchase, and since one of my credits were $441 and the other was $200 in order to use them I needed to make two separate purchases. They could not be combined. The manager was LESS than helpful, he wouldn’t get up from the desk and when I ask what his name was he refused to tell me. Save yourself the time and go across the street to La-Z-Boy!!! I will never shop here again!
Haven’t had the product delivered yet, so will see how that goes. Was also told by management to bring my receipt from dinner and he would discount my purchase - only to learn he had left and they could only do that on furniture purchases - not beds. 🤔
The staff has been kind and helpful and this is the only reason I gave it a 3 star. However, my experience with the company has been completely frustrating. To explain, we still don’t have all of our furniture even though we ordered it almost a year ago. We ordered several pieces, but there’s excuse for them giving away our furniture because all of it wasn’t in. We are still waiting on 2 couches, a dining room table and chairs and 3 end tables.
Rob was very kind in the store. I've had exchange issues, which aren't his fault and don't reflect on him. Customer service has been the worst I've ever experienced. The people I've spoke to when I've called have honestly been rude. I've been waiting 3 weeks for call backs from managers. I've been waiting 10 days for a call from the furniture warranty to have a stain cleaned from my new $4000+ couch. I just don't understand how a company this large can have customer service this bad.
We were very pleased with our sales person Robert Lewis. Very knowledgeable, friendly and was not pushy.
I worked with Rob Lewis. The experience was low pressure, and Rob worked with me to get the right pieces of furniture for me.
Great service from the show room to the delivery! Zach was AWESOME! He was so patient with me and answered any questions I had. He helped me coordinate my new living room furniture. It looks great! The delivery team was outstanding. So friendly, nice and professional! Definitely a 5 star experience!
Absolutely ridiculous customer service. An expensive bed we bought broke. When we called customer service they said they cant do anything over the phone. We have to go in person and show photos. When we did that, we weee told though we PURCHASED a protection plan for 5 years, a broken bed frame is not covered under that. Unbelievable! That you buy an expensive insurance and that’s the service you get. Not even considering how a king sized bed breaks in 2 years of use. Would recommend considering other stores or reading the fine print of their protection plans (it’s misleading and not clarified at time of purchase) Update: As per the owner's response below I emailed and sent the details of my damage to the bed as well as photos. Got a response that they will be able to order parts for us and then Ill need to get the bed fixed myself, asked my address. Get a follow up email later saying the bed is now out of circulation so they wont be able to provide some parts that would be needed. I asked so what's next? Nothing. Can you help in some other way? Nopes. Anything else you guys can do? Sorry, good bye I really hoped the response below wouldnt be one of those where they ask you to come offline so that they can address your problem and then tell you they wont but it turns out that's EXACTLY what this is. At this point of time I so no reason to go back to Ashley or recommend it to anyone.
The guys were so nice & extremely helpful. They wen the extra mile to get our bed perfectly arranged.
Rob is the best, very attentive and genuine. I love my dining room set, thanks!
The customer service representative was amazing. Completely professional, helpful and polite.
Nathan, our sales person, was helpful and patient. Not pushy and so polite! Purchasing was a great experience.
We purchased a sofa, coffee table, and a chair several weeks ago. We keep being told that the furniture will be delivered but then it is cancelled at the last moment for no reason. Customer service doesn't care and has no answers. I do not recommend buying anything from this company.
It has been three weeks and I am still waiting for a delivery that was supposed to arrive on Sept 3. Have made several phone calls and every time the delivery is rescheduled, only to be canceled a day or two before. The worst part is that every time we are blatantly lied to on the phone.
I received great service at Ashley Furniture in Lexington. The sales associate, Ryan was awesome! He was quick to answer all my questions and give me price quotes on several different options. Not to mention a great deal on my sectional!!
A very unpleasant experience. We will not be repeat customers.
I had a very short amount of time to furnish a new apartment and Leighann was very helpful and quick on her feet! She literally followed me around the store with her laptop checking on availability of the pieces I selected! She was amazing and highly recommend stopping at this store!
Ryan did a great job. He was a pleasure to work with.
Good customer service 👍
Great customer service. Lots of patience while I was trying different combinations of ottomans and pillows. Thanks to Robert Lewis!
Kyle was awesome. Very friendly and informative. Love my purchase!!!
Great customer service. Not pushy at all.
Nathan was very helpful. I have never shopped at Ashley’s before. Just hoping it doesn’t take forever for the chairs to be delivered.
Good stuff
Highly recommend Ashley Furniture. I bought three bedroom furniture sets and a new king mattress and mattress protector. I had the pleasure of working with Nathan! He provided excellent customer service, was very informational and gave me the best deals! So excited to get my beautiful new furniture delivered!
Nathan Simon provided me with outstanding service. He does not pressure me to buy but is always there when I have questions. He even gave me his cell in case I have any issues with the order later. Good customer service is becoming increasingly difficult to find and it is nice to have a sales representative like Nathan that treats me like he appreciates my business and goes the extra mile to provide me with great furniture and a pleasant shopping experience.
Great customer service. Zach Rhodes waited on me. Very friendly and accommodating.
Your sales rep was very friendly and helpful, without being the least bit pushy. We actually enjoyed the shopping experience and are looking forward to receiving the perfect sofa for our new room.
Knowledgeable staff, didn't try to sell me on anything. Listened to what I was looking for, showed me options and gave me time to find what was the best fit for me.
I have always shopped Ashley’s my recent purchase had some hiccups however my sales guy Kyle and Christina made it go smoothly thank you both.
I had a great shopping experience. Chris was amazing and extremely helpful to me today. I would highly recommend!
Our experience was great and Rob was very helpful with the whole process.
Good service and makes a good effort to find the right product
Experience was great!! Jeremy Weaver was our saleman, answered our questions and was very thorough. .
I had gave them 5 stars then my items were delivered today. The adjustable base for my bed was hooked up incorrectly. When I called later in the evening Ophelia told me to call the warranty company that I should have made my complaint before the delivery men left. I didn’t take delivery and my husband didn’t even know the bed raised and lowered, I assumed when you hook up something electronic you test it before you leave. They apparently did not. When I expressed my disappointment to Ophelia she was rude. I asked for her name and she tried to hang up on me. Then said I already gave you my name. Well Ophelia I needed it again for my notes and to leave this review. She wasn’t sympathetic she wasn’t apologetic she wasn’t friendly. When you buy a $4000 bed they should be willing to help you or at least encouraging.
Great salesman, bought a recliner today.
Terrible experience. Horrible customer service in the call center. Sales associates are nice but doesn’t excuse my experience. One of the worst places to buy furniture. I wish I did more research before purchasing. Will never go back or recommend to anyone.
Nathan was a fantastic sales person! I was pleasantly surprised about the pricing at Ashley as well. Great furniture at great prices.
Terrible customer service
I prefer to keep my comments private until I have the opportunity to speak with Ashley leadership.
Had an amazing experience here. Nathan was the best sales guy we have ever had. He was so nice and easy to talk to. No hounding - he let us approach him with questions and he sold us the most beautiful and comfortable couch. Will definitely be going back.
We had an amazing experience! Nathan was the best sales guy we have ever had. There was no hounding - he let us approach him with questions and sold us the most beautiful couch.
Two chairs un-leveled, and the leafs for my table were not delivered. Delivery men were kind though.
Chris was phenomenal!
Terrible customer service! We ordered in-store (Lexington) in March and we’re told we’d have it by July (it’s August now and customer support told me we’ve been extended to October). At this point we just wanted a refund, which we’re then told it’d be a 10% cancellation fee. We paid upfront aswell, so they’ve just been holding onto the full payment and then say we need 10% just to cancel. I guess y’all need the money that bad. Would not recommend for anyone to visit any Ashley Homestore.
We went to Ashley to get an adjustable bed, Our particular salesman( Micheal) decided it would be cool to leave out the fact that adjustable bases aren't returnable, just the mattresses. What we found during our 30 day guarantee was the adjustable will not work for our situation ( wife snoring) even though he claimed it would. ( Many people buy these beds for that reason Micheal Claimed) Don't go to the Lexington Ashley store. They will sell you a bill of goods then not stand behind it. Go somewhere else. They are more concerned about sales than customer satisfaction. We have more to buy. Not one piece of any of it will be there. Ever again.
I will never buy another item with Ashley Furniture Stores! It has been an absolute nightmare! I have missed days of work only for me to be postponed time after time. I finally just received my replacement kitchen table after waiting for almost 2 years. Claims not being filed or lost, phone call after phone call not being directed to the correct person, no one following through, I’m so glad it is now over! I wish I could give 0 stars on this company!
Person was friendly and helpful.
Zach was very helpful with helping me find what I need to furnish my new home. He was knowledgeable of the product, showed me several options and there was no pressure to make a sale. It was a very easy and enjoyable process. I found everything I needed in 1 place which was very convenient.
The sales associate was very patient and kind to us, he made great recommendations and didn't push anything on us. He explained everything us in detail and made sure we understood our full purchase choices before we made a final decision.
I worked with Rob Lewis, and the experience was excellent. Rob greeted me when I entered, helped me find what I was looking for, and spent time showing and telling me things about the products I wouldn’t have discovered on my own. I left extremely satisfied, with all the things I’ll need for my new space - including an AMAZING Tempurpedic Mattress I can’t wait to sleep on. Thanks to Ashley Home and Rob!! Highly recommend to anyone who needs furniture or a mattress!
We had a great experience at Ashley Furniture store from the helpful knowledgeable salesman, Robert, to the great service of getting financing!
They stayed late to help even though we said we would come back. Great customer
I would leave 0 stars if that was an option. We ordered bar stools in late December from this store. We were told it would be a late March/early April delivery date due to supply chain issues which we understood and was ok with. As that date approached we reached out to see if we were lucky enough that they would be arriving early. Each of the multiple times my wife talked to customer service the estimated date continued to be pushed back. Finally in May we went to the store to get a refund only to be talked into getting different bar stools that they could assure us would be in stock and arriving within a couple weeks. The same salesman we dealt with before switched them out and told us one was ready before the other two and the other two would come later. I said I don't want multiple deliveries, send them all at once when they are ready. He said ok. The delivery was set up and when they arrived there was one barstool. The other 2 were set to arrive weeks later and when they did one was damaged and the other one was dirty. The delivery drivers said the warehouse knew they were damaged and said to send them anyway. We refused them and was told we would be put on a rush list for redelivery. We waited a couple of weeks and reached out to see where they were and was now told in June that the new estimated date would be mid August. We at that point said it's enough already and asked for a refund. The customer service rep kept trying to keep us from doing that and offered a $50 rebate. I explained that's nice except it didn't matter what the cost is if you NEVER deliver what you sell. They processed the refund for $99 less that what we originally paid citing the fact that one barstool was delivered so they are keeping their delivery fee despite not ever delivering what we ordered and lying to us repeatedly for months. The best part is we ordered bar stools from Amazon and from hitting the order button to having them sitting in front of our island it took about 5 days. So, basically we went through all that and wasted all that time for nothing. And as a tip, they in my opinion robbed us of $99. I don't write these reviews often and I don't do this lightly. This was the worst experience I've ever had with any company and I will never shop there again.
I was very happy to meet your manager Mike who helped me with my purchase and I feel I received a very good deal. I will definitely share with friends and family
Quality furniture at a reasonable price. Lead times on ordering were shorter than expected. Staff was helpful, and not invasive while trying to shop.
Rob did a fantastic job, and we are pleased with our experience!
Salesman was great, very patient with my wife and I. Great experience.
Overall a wonderful experience! Very laidback and friendly environment. Kyle, my salesperson, was very patient, personable, and full of product knowledge!
This is the worst place ever do not waste your time. Called them 7 time to cancel my order bcz they were very very very rude. They refused to cancel it and they held our funds. And when I called back to ask why we haven't refunded they said oh the order wasn't canceled. They do t communicate with you at all please please don not go here
This is the worse place ever. BAD BAD BAD DO NOT BUY ANYTHING FROM THIS PLACE. They do not stand by their product nor customer.
Ryan was awesome! Friendly and very knowledgeable! He will be out go to person for sure!
Update: emailed the customer service email that was added to my last review. Still no reply after 2 days. Still no call back from the store. Still haven't received the call I was supposed to get last week.
I received my kitchen table and it was missing the bolts to attach the top to the base. I was told that someone would contact me later that day to set up an appointment to bring the bolts and put my table together. It has now been 2 days without a call and the only people I can get to answer the phone say that I have to call the store and the store won't answer or call me back.
We were looking for something with a wow factor and found it! Luckily we hit a great sale too. Great customer service and a large selection.
The manager on shift was very helpful and made the process simple.
Great experience. Knowledgeable and easy to deal with. Came on the day an amazing sale was going on so got a pleasant surprise!
My experience at the store was fine. I was able to find something I wanted and got everything lined up for delivery. When it got closer to my delivery date and I reached out to the salesman who sold me the bedroom suit, my delivery date had changed. There was no communication letting me know my date had changed and when I reached out to the salesman it took him a while to get back in contact with me. It’s an inconvenience for me because I now won’t be able to sleep in my new apartment until my bedroom suit is delivered. I just would’ve appreciated more communication, I don’t think I would’ve known anything if I did not text the salesman myself more than once.
Great shopping experience! Ryan was super friendly and helpful. I was able to get a great deal on a clearance dining table set.
These folks are amazing to work with. Went above and beyond to ensure I was a happy customer! I will return to Ashley next time I have furniture needs
Lauren was perfect! No pressure, friendly and down to earth approach had us in and out with everything we wanted in half an hour.
I had a terrific experience at Ashley's the sales man Nathan Simonic went up and beyond to help us get everything we wanted couldn't be more happy and will be back to do business cause of this experience.
Walked in the store and was greeted with friendly staff and great service. Rob Lewis was my sales associate! Very knowledgeable, very professional and most helpful! Top Notch!!
Ryan Stocker was very helpful and showed us several items and helped us with our decision. We will shop here again.
Josh was the most attentive and non-invasive sales person. He let us roam around the store for hours and even stayed late after the store closed to complete our purchase. I highly recommend that you ask for Josh at Ashley!!!
Robert was very helpful and knowledgeable about the questions we had for him. There was no pressure to purchase anything. He simply stated the facts and we made our choice for ourselves.
The selection is amazing and we did not feel pressured. Our sales associate, Zach, was amazingly helpful. This is our go to furniture store.
The staff at Ashley’s in Lexington are Awesome!! Friendly, Knowledgeable, and Professional!!
We just purchased a new home and Rob Lewis was fantastic. He helped us fill out our 5 bedroom home and we couldn't be more pleased.
Love Ashley furniture! My home filled with its products!
Worked with a young man named Josh. Josh seemed very knowledgeable which helped us make the right selection, when choosing a king size bed. We also bought a sofa and love seat, in which Josh gave us a great deal. Not to mention a fried fish lunch made the whole experience great! Thank you Ashley Furniture /Lexington and thank you Josh.
Brian at the Lexington store was great to work with. When it comes to furniture, it is nice to see in person the items before you order. We had plenty of time to look around before ordering, with no pressure. Appreciate that!
Great experience! Rob was very helpful and knowledgeable. Purchasing our furniture was a quick and easy process!
My salesperson, Zach D., was very knowledgeable about the product and professional. The overall process of purchasing my new furniture was easy and quick. I will definitely return in the future.
The three men who actually arrived and moved did a fantastic job. This was the second attempt. On two occasions including the final one I was given a window of three hours. On both occasions they called an hour and a half to two hours before and said they were coming and I essentially had to take it or leave it. I complained bitterly about this the first time and it happened immediately again on the second time. I was asked to sign a waiver for damages when the first group was supposed to deliver. I refused secondary to some newly finished walls and hardwood floors. The first group clearly did not want to work. The final group of three men including a supervisor did and did a great job. There was no damage to my walls or floors. The coordination of sacrosanct windows is clearly violated and not recognized by Ashley Furniture. I would strongly recommend that you seek another dealer besides Ashley Furniture
Received phenomenal service by Ryan Stocker. Went in with a list and no ability to speak due to recent surgery. My list and my inability to speak were both accommodated perfectly. The process was simple and the savings I received were excellent. Not even taking into consideration their beautiful furniture, which cannot be overlooked, I highly recommend Ashley Furniture, and Ryan, for all your furniture needs.
First of all I just want to say that this is my first time ever furniture shopping so I was unsure of what kind of experience I was going to have or how difficult furniture shopping would be. All of that stress was completely taken away the minute I walked in. I was greeted by a sales rep name Nathan and when I tell you this man was sooooo professional. Super knowledgeable about the furniture that they had to offer. Nathan took the stress away and brought joy to my experience. Was not ready to make a purchase but because of the way I was treated by Nathan I will most definitely be coming back to purchase. ASK FOR NATHAN IF YOU WANT THE BEST EXPERIENCE!!!!
Great service, great furniture, great salesprson in zack Dennis
My husband and I went out for an afternoon and found ourselves at VCF; we recently had family over for Easter and had decided we'd like a more accommodating living room set and we recently found out our family was growing (plus my husband has some shoulder issues, ) so we'd decide to also look for a bedroom set as well. We spent about 2 hrs wandering around VCF with little to no direction then got approved for an odd amount of money to finance (something must have been entered incorrectly.) Before saying "We're going to go compare some prices. Thank you." We leave, call family to advise on our tiring afternoon find ourselves referred to Ashley Furniture. We walk into Ashley and are immediately greeted by ROB HARDIN. We told Rob, we were referred to you by family, because "you all took care of your Customers." And this is exactly what Rob did. We left with our sectional couch we'd wanted, for a good price and it's in stock (this was nice that he advised on what was and was not currently available during our shopping process.. nobody wants half their things in 2 weeks and the rest in 3 months.) We told him what we Wanted in a bedroom set and got exactly that. We also got a lovely rustic coffee table and end table. The icing on the cake for me, though... Rob stayed with us during the bed portion, actually educated us on this. Got us on an adjustable base (that we went in saying "we don't need this.") ... but he put us on it, showed us how it would help and the tension it would relieve... and sold it to us. The bed was a big purchase and an important one. I'm extremely thankful for his help in this. Rob stayed with us through everything. He took care of us. He got us approved for more than VCF (using the same creditor.) He educated us. His help was a great blessing to us. I would HIGHLY recommend Rob H. at Ashley Furniture in Hamburg.
Such an awesome experience Ryan Stocker made the experience most delightful he was friendly and cordial from explaining the different mattress types and even making sure the batteries were functioning in-the remote control for the power bases despite being in a leg brace Thank you Ashley furniture for making this experience great
Robert Lewis is the man, the myth, and the legend when it comes to customer service. He was helpful from the door to the close and I definitely want to work with him later in the future! The rest of the team is great as well and the process of buying was simple and amazing all around. I’ll never get furniture from anywhere else!
Loved them! As soon as I walked in, I was greeted and welcomed in like their own! The guy who assisted me, was honest about everything. He talked me through the process and helped me out so much! Highly recommend using Ashley Furniture!
I have been waiting on a bed since September of 2021, and it’s the end of April of 2022. This has been a horrible experience and I don’t recommend Ashley Furniture at all, unless you can get it via Amazon. Update: after almost a year of waiting for the bed, we finally received it. However, we were not provided with the white glove service that we had paid for. Bed was left by our entryway and basically “good luck, you are on your own”. Called and emailed and no response. This place is very poorly ran. I do not recommend it.
Worst furniture quality and customer service ever. A family member purchased a sofa and after montgs it was finally delivered but it was not the right couch...its quality was aweful and not even the color or style ordered . After several calls and no help finally was told that the time frame had passed and they wouldnt taKe it back. Part of the support under the cushions wasnt even attached ....
Very nice
I would give this place negative stars if I could. Although I don't have an issue with this PARTICULAR Ashley, the company as a whole is a JOKE. If I have more time one day, I might sit down and enumerate every step of the nightmarish experience that this has been, but honestly I don't have the time or energy right now to do it. Long story short, I ordered a living room set in March of 2021. It was supposed to be delivered in May of 2021 but was pushed back to July of 2021. When it was finally delivered, the chair that was part of the set was damaged. THAT DAY I reached out to customer service to get the problem resolved. It is now April of 2022. In March, after MONTHS of not hearing anything from Ashley about our replacement chair, I finally got a text message saying our furniture was ready for delivery schedule. We set a date of April 19th. Today is April 14th and when my husband called to confirm delivery on the 19th, we were told it's now not getting here until May 17th. If you want to get furniture, do not shop at Ashley. It has been OVER A YEAR since we purchased this furniture and we still are not done. I'm on the verge of canceling the chair and going elsewhere. Just last Saturday we went to Big Lots and bought two swivel chairs and they were in my house within 2 hours of purchasing them. THAT is how you do business. With every breath I take for the rest of my days, I will work to convince people not to shop at Ashley.
We went in looking for a leather couch. We had an appointment with Robert Lewis. Extremely knowledgeable and great guy to deal with. We will deal with him the next time go to Ashley Furniture.
I worked with Rob Hardin and it could not have been easier. He was helpful and very knowledgeable. I would call him again the next time I needed furniture.
I will never buy furniture from Ashley's in Lexington again. The whole process was horrible and trying to get my issues resolved took months, several trips back to the store, and finally a call to there corporate office .
I want to express my thanks to Rob Lewis at Ashley’s Furniture today while shopping for furniture. He made it easy for me to find what I was looking for and it was an enjoyable experience. I highly recommend shopping at Ashley’s Furniture and ask for Rob Lewis. I am so happy with the purchase of my living room furniture!
Rob who was our representative was fantastic. He knew his product, provided fantastic service and had great follow through. Because of his service we will absolutely be shopping at Ashley again next time we need furniture for our home.
Place is full of lies ordered stuff in early December was told on delivery date and that isn't accurate at all.delivering peices at a time and told my stuff that came in was ruined then tell you date to come in and expect a phone call that can't happen either. Sales dude will lie straight to your face. Call center is useless also. Straight up romper room status
First time shopping at Ashley and was left rather disappointed with post sales customer service and communication regarding order status. Update: Delivery updates were incorrect, driver called and gave wrong timeline update, and it was incomplete. Additional update: After speaking with corporate, I will be cancelling the remainder of my order. This has been a woefully terrible experience. Will be returning to Suffs, Wayfair, and Another man's treasure. Ashley's is simply not worth the hassle.
Rob helped me tremendously! He was patient as we did laps around the building due to my personal indecisiveness. All of them were a true pleasure, easy going and funny but most of all helpful in making the process easy!
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Used to be able to buy some gorgeous Classic Traditional furniture. Now every piece of furniture looks alike. How about some variety and a little Romance.
Great selection and service. Rob Lewis did a great job assisting us by answering questions and making suggestions without following us around and being overbearing. He offered us a discount by bundling our pieces together and laid out payment options so we could find a price to meet our budget. We can't wait for our new furniture to arrive!
Our salesman was Chris and he was a complete pleasure to work with! Very knowledgeable and helped with details that I didn’t expect! I honestly wasn’t used to the type of customer service here in Ky.
Worst place to ever buy furniture. Bought a living room suite and it took 4 deliveries to deliver the correct one. Also ordered a night stand in November 2021 and after 7 DELIVERIES, I finally got the correct one. Never received the refund for the difference or the “compensation” we would get for the trouble. No one I talked to seemed to be able to fix the problems. I gave them the correct item number every time I called. Do not buy!
My experience here went great. Josh bryant was a big help. Any questions or help we needed he was right there. I would recommend here to anyone.
I have to rate our overall experience subpar in spite of the fact that the Supervisor and one of the sale person (Nathan) were excellent. However on several other occasions we had to deal with other sales people who were dismissive, and bordering on rude. They reluctantly answered questions and just walked away. We had to actively get their attention although four of them were sitting together and chatting.
After searching nearly every furniture store in the area we passed an Ashley Homestore and decided to stop. Best decision of the day. We were met by a friendly salesman, Ryan, who was there to help us find the perfect loveseat for our home instead of trying just to sell us anything he could. Only disappointment was the delivery of the loveseat we bought. Instead of having a warehouse close to pick up ourself (warehouse was over 1 1/2 hours away) we had to go with home delivery which added a couple hundred dollars to our final bill. All that said we still walked away with what we felt was a good deal for a great piece of furniture. Thanks we’ll be back!
Subpar customer service. Rep was not personalable. Appeared to be focused on dollar cents + product availability, instead of asking simple questions to learn our interests, etc. We actually purchased furniture from the same rep, less than 30 days ago and they had no memory of it. As for the actual furniture, I'm a repeat customer and I'm a big fan of the product(s).
Dont like Ashleys or their terrible TV commercials.
Ordered a Bedroom suit, and was feeling very good about the purchase until they explained the delivery options. If we paid $250, they would unbox it, bring it in the house and set it up. If we paid $200, they would drop it at the door. Or we could drive to Louisville, Ky. and pick it up ourselves. What? That deal pretty much guarantees that company an extra $250, because it would be silly to pay only $50 less to drop it at our door. Why do we have to drive to Louisville to pick it up - shouldn't we be able to pick it up at the store where we purchased it? Probably won't buy anything else from them because of their sneaky way to get more money!
One of the worst businesses that I have ever dealt with. The sale people there are full of lies and will tell you anything you want to hear to make the sale. Two out of five items were partially delivered, damaged and the employees have yet to contact me back to try and better the situation. During the delivery walls were damaged in a brand new home, and Ashley has yet to try and respond to this problem and about receiving the other three items. I do not recommend this company to anyone and would take back my purchase if i could. If it were possible I would give this business zero stars for lacking in everything a business should strive in. Pay the extra few hundred dollars and purchase your furniture at any other store that is not Ashley’s, do not waste your time. Thank you and God bless.
Hard sell no options.
My experience was smooth and never felt rushed or pushed in a certain direction. Ryan’s customer service was superb and we plan to return.
My fiancé and I were looking for a couch for our new home and had the easiest experience at Ashley Furniture! Brian helped us find the couch we were looking for and did it with great professionalism. Definitely going back!
Bought furniture from them more than once.each time they give us a run around and my wife has to get rude just so they quit trying to sell us the most expensive stuff.we bought our grand kids bunk beds and it took them 3 trips to get it right.and our bedroom furniture the bed was put together with screws that was suppose to be.and they left bolts untightened and even was using a hammer and broke the kids bed.and now on this purchase they keep saying they will be here and then dont..don't.. each time one of leaves work to meet them and they call after they suppose to be here and cancle.enough is enough.
Zach was very helpful. Came in only looking for a bed frame and left with a whole lot more for a great price. Was very patient with us. Just waiting on delivery
Great experience buying a couch... we will be back for sure! Ask for Rob.. he’s great!
This type of furniture store really relies on a consistent manufacturing and delivery chain. Covid made the business suffer. Most things were out of stock and they’ll still sell you a couch that “might” be delivered five months from now. So my advice is be prepared to not get what you want and compromise.
Absolutely horrible service. Would not recommend this store to anyone. 2 months later only one piece of bedroom furniture delivered. Every week I call and they give me a day for delivery and no one shows up.
Spent alot of money and cannot get to talk to a sales representative or a desk clerk . wait time on hd was 26 min then got hung up on .
Rob Lewis was an amazing salesman that helped guide us to the perfect bedroom set and a beautiful Tempur-pedic mattress! Great place we highly recommend Rob Lewis to help you with your next furniture
Rob was extremely knowledgeable & friendly! He ensured that he talked through all of my options and was even able to offer me an in stock model that could be delivered the next week. Excellent customer service!
Helpful and knowledgeable.
We bought a sofa and loveseat at Ashley's Homestead. The salesman was very nice and courtesy to us and very good prices
Purchased 2 queen size beds on July 5--regular beds that they have on display in the store, nothing fancy or special order. Paid $5000 at the time of purchase and told that the order would not be ready until October. As frustrating as that was, October came and went, and the delivery was pushed back until the end of November. When I called to check on the order today, the computer informed me that my order would not be ready for delivery for another 15 WEEKS... At this point it would appear that I have given Ashley Homestore an interest-free loan of $5000, because it will be at least 8 months before I receive the furniture that I already paid for. And when I clicked to speak to a representative from the store, I sat on hold for 30 minutes before giving up. It is infuriating to listen to constant messaging telling me how Ashley is the number one furniture store and offers such great customer service. Talk about adding insult to injury.
A tad bit overcharged
Today I went in and got a new living room suit and got to work with Pam!!! She made my day! She made me so comfortable and made everything so easy! We laughed and chatted and it was a delight to meet her! I’ll come back again just to have her help me again!!!!
Excellent service. Salesperson pointed us to where the furniture was that we were interested in. Did not pressure, but followed up a few times while we looked at our options. We shopped there ~10 years ago and we were equally satisfied.
Bought a sofa and recliner from the Lexington store. Jordan was very helpful and gave us a great price on the Black Friday sale and set up a delivery date. We have purchased furniture from the San Antonio TX store in the past and have always gotten great service and quality furniture at a great price.
Zach Dennis was very helpful and we would go back to him. He did not give us a “hard sale”. He let us look around by ourselves but came by to see if we had questions.
The process was quick and Robert was fantastic!
We really enjoyed working with Pam Walden. She was so helpful and nice!
Lauren assisted me with my purchase and she was amazing. Great customer service. Very friendly and helpful.
Ryan assisted us with our new couch purchase. He was friendly without being pushy and overbearing like most sales people. The couch has adjustable headrest and power seats. Quality furniture at an affordable price. No payment required until delivery.
Rob Hardin was very good and it was a pleasure doing business with him.
Nathan was fantastic to work with. Knowledgeable, friendly and efficient.
This has been one of the worst buying experiences I’ve had to deal with. First, their delivery is the worst part of the whole process. My items arrived but I had to be out of town so they ship them off and I’m told I have to wait longer. Then when it’s my turn for delivery they give your 4 options and you don’t get to pick or make it work for your schedule since people don’t work jobs or anything. Next, I call the store about my delivery and get told by the representative that I will be called 30 minutes before delivery arrival. Nope I get a text message saying we are 10 minutes away. Save your money and months of your time shop somewhere local.
Buyer beware. We are still struggling to receive our items after months and months of trouble. We have taken off work multiple times only to be delivered parts of the order that are stained or damaged. We have been waiting weeks for a credit. When I called the delivery line I got no help, only snarky answers. The call agent told me I could not speak to anyone higher than her- she was the highest point of contact. No help at all.
Advice to everyone. Do not ever go through Ashley furniture at all, we have not once but twice have been lied to and told that the delivery was due on a certain date (tomorrow) So I called and wanted to ensure that the furniture would be delivered by tomorrow. Not only did they not call to notify me, but when I called customer service I got the most rudest person you can imagine and then got hung up on...and not to mention that the physical store was not answering their phone. After calling them 7 times! Finally got someome, I went through and canceled the entire order DO NOT go through Ashley furniture they are a complete joke and liars. They told us that all of the items was in the storage in Louisville and our furniture would be delivered tomorrow. You honestly would be better off going to Rent-A-Center or Aaron's or any other place but here So just a update! They reported to credit bureau before I even made a payment because I cancelled the order, I reached out to corporate after I canceled the order to ensure it wasn't gonna affect my score!!!! They went and closed the account causing my score to drop over 23 point!!!! Stay away from the place and never go here. Don't finance, don't go here, and don't trust the people who work here!!!!! They probably did it on purpose for me leaving this review. I'm contacting a lawyer and the better business bureau for bait and switch and false information provided to now multiple customers
Great place to shop for furniture.
We had a great experience here. Our sales rep was personable and knowledgeable. The selections were ample and good quality. We left with an order for a complete, new family room ensemble.
Im having to update my post I received damaged furniture. The delivery driver seen the damage and tried to fix but that didn't work out. So here I sit on furniture that I can't get repaired. I bought this junk in October I received it in November and I still can not get my furniture repaired. And this is almost the beginning of April so the moral of this story is DON'T SHOP HERE GO ANYWHERE BUT TO ASHLEY FURNITURE. My next step is to get ahold of the BETTER BUSINESS BUREAU
Great customer service!
Ask for Kyle. He is the best. Helped me and my Friend find various items. He is honest and knowledgeable.
Excellent experience. Worked with Kyle and he was able to direct us to what was readily available and appreciated out esthetic! 5 stars for Kyle!
I was very pleased with the service at Ashley's Homestore in Lexington. I was looking around and Rob Hardin quickly approached me with assistance. I told him what I was looking for and told him I am very picky and know exactly what i need when I see it. He quickly went to work on this computer while I looked around. No pressure at all!! We found the dining room table that is perfect and was delivered today 9.2.21 and purchased on 8.27.2021!!!
Made over a 7k purchase on 6/5. Furniture arrived on 8/24. Couch was missing a whole end. The section that did make it stopped working! Called in on same day as delivery. Spoke with sales rep Aaron , he gave me a toll free number to call for a tech to come out. Was told tech would call in 24 to 48 hours to set up time, no call! Called in the local store again on 8/27. Chad answered the phone, introduced himself as the operations manager. I went over all issues, he assured me he would get on it. He said I would get a call the next day. Guess what nothing!! I have exhausted every option to receive customer service.
The store is a joke. Specifically Aaron Rosen, not only is our order incorrect, he said he is unable to call the delivery team himself to fix it, citing its not his job. Well whose job is it Aaron? I wouldn't trust this team to deliver pizza, let alone your furniture.
Over the years I have purchased many things from Ashley Furniture and they were good. Last February we purchased many things for our new home and after delivering some pieces in a couple different trips they closed our order and said it was complete. We never received our dining table and end table and bar stools. After several trips to the store to try and resolve they tell us they are trying to work with the warehouse and someone will call us back and nobody does. I have called the warehouse and nobody answers. Folks at the store say they can’t do anything more. We just want this resolved so we can move on with our lives as it is very frustrating. The lack of service is incredible.
First time in store ....was greeted and given a sale flyer... We had some questions so we returned to sales person and she said I'll be right there.... We watched her wait on three other people .... Never did help us so we left..... Will NOT go back !!!!
Rob Lewis was outstanding, extremely helpful
Pam Walden was wonderful! She was knowledgeable and allowed us to take our time picking out our new dining set. We really appreciated her assistance and can't wait to work with her again. Thank You!
The WORST customer service to deal with. No one will call you back and when you call them, it’s an automated cycle of not being able to be connected with the department that can handle your request and then calling you back. Which they just simply don’t do.
Very difficult to contact when you have an issue. Still have not received the legs to my desk and hardware to my bookcase. Both were left unfinished and I was promised the parts would only take 7-10 days. It’s going on a month for the desk and 2 months for the bookcase. I have not been able to get anyone from this store to answer the phone. All the call center will do is place another parts order. I would recommend shopping at another furniture store.
Brian the sales rep was very professional, informed us about the product. They were not pushy and gave us time to think about what we wanted.
Brian was great! Found what we were looking for.
We purchased a dining set that was delivered in May. Three of the six chairs were defective. It was an absolute nightmare trying to get this resolved. I spoke with numerous people in customer service and got a different answer each time. When they finally brought the replacement chairs in July, they too were defective and I refused delivery. The Sales manager at the local Ashley store swapped the chairs with the ones on the showroom floor. Even though the local store was helpful I will NEVER buy from Ashley again because of their HORRIBLE customer service!
Ashley Home in Lexington was very helpful and has a lot of patience in helping with your decision on what to purchase. No pressure sales people will leave you alone to make your decision while checking with you regularly to see if you have any questions that need answered. Very friendly sales people. Would recommend Ashley Home to anyone wanting to buy quality furniture for an affordable price.
Our salesman, Robert, was very helpful. While he did not hover or pester us, he was always near enough to answer questions and give helpful product information. Very personable as well.
We bought almost $10,000 in couches and love seats in January. When we finally did get our units (5 months later) and they were installed one, of the installation guys sat the power pack under the loveseat, crushing the power pack. We were told that we would receive a new power pack. The installer took photos and apparently pretended to send it to someone that would "get us our new power pack immediately". We did absolutely nothing wrong, however; we have NOT received a power pack to date. I have called numerous times, spoken with sales persons, have left at numerous messages, and been put on hold with no one coming back to me - nothing has been done to help us obtain what is rightfully ours and what we paid for! All they seems to care about are the sales, after that they could care less!
The organization and logistics of this operation is absolutely awful. Our couches were supposed to be delivered a week ago but “their trucks couldn’t make it down our driveway”. Coincidentally it was raining that day. Finally, they rescheduled the delivery and forgot parts of the sectional. I was told I would get a call THAT day for the parts to be delivered but never did. Now I’m on the line with customer service who hung up on me. Next thing I have to try is going to the physical store. Just absolutely terrible do not order from them. Order from someone who carries their products, they are cheaper anyways.
Edit: Still haven't received my furniture, supposed to be delivered Thursday and I notice the two bedside tables are not on the order. Contact the store -- low and behold they have been discontinued!!!!!!!!! No call, no one informed me of this, no refund issued. We ordered this in June. JUNE. Also still haven't received my first refund. This is my second time this year buying from Ashley's. First time, bought a bed in March and was told to expect delays due to COVID. Completely fine. When it did finally arrive (much much later than first told), assembly people completely stripped all bolts making it impossible to undo and was a hassle to move when we moved a few months later. Bringing us to next purchase. We go into the Lexington KY store to buy another bed (we moved a few months later, wanted to upgrade to a king and we liked the first bed we got). We wanted an entire bedroom set and I had priced it out online to get a rough estimate of how much we would be spending. Our sales man told us of the in-store deals they had and that they would honor whichever price was cheaper, in-store or online. He said that in-store was cheaper by a few hundred dollars and we believed him. Ended up buying the entire bedroom set. We asked if we had to get delivery/assembly since the last people royally messed up our assembly and was told that yes or else you have to pick up in Louisville yourself and the warehouse would probably not have it wrapped/boxed up to make it protected on the trip back. (First red flag, I should have known he was trying to upsell me with a $175 delivery fee). After the sale was made, I went online to double check that we got the best deal, something just didn't feel right. Sure enough -- online was not only cheaper but offered free delivery straight to your house. Since Ashley's is franchised, trying customer service online gets you absolutely nowhere -- you have to go through the store you bought. I called to try to cancel my order so I could just purchase online (delivery dates were also way faster). I could not get the order cancelled. First of all, I could not hear the customer service agent and he was not at all helpful. I was basically yelling into static and had to eventually hang up. Called the store to speak with my sales rep. He ended up price matching the set and dropped my delivery fee a little, but all in all -- I'm still paying more money and no one ever let me cancel my order. There was also a cancelation fee if you did. I felt trapped. Honestly, the few extra hundred dollars I'm spending is not the big issue here. I feel hustled and played. Pure salesman tactics. We also have not yet received our refund of the price matched amount. Tried again to deal directly with the store and they told me it would take up to 10 days (it's been a lot longer than 10 days) and that someone would call me within 48 hours. Still hasn't happened. Needless to say, this is my last purchase at this store. We gave it one chance too many. There are plenty of other reputable local stores in Lexington. Still waiting on my furniture, hope it's worth it.
Good service , found what I was looking for. Won’t be in till end of October. Overall good
I purchased my furniture in cash fully paid on July 12th it is now December 15th and they tell me it will not be in until January 21, 2022 I want a full refund I am done waiting every month so check on the status I’m given a different date! I want my money back this is absolutely unacceptable!!!
Kyle was very professional and very friendly. Was in and out in 15 minutes with our purchase.
I've had two huge issues with this company lying and they won't fix them. Not going back waste of money.
Everything was easy. Salesman was helpful but not pushy. They price matched from a competitor to save us money. Can’t ask for more than that.
Poor services, and my discount was not honor until I came back to the store the next day to complain (I was told I couldn't get the memorial discount), only than, I was given my rightfully discount as advertise as promise. Which I really wished that I had order on-line instead going into the store on 6/2/2021, (discount, plus shipped for free). I haven't received my mattress yet... it's 7/1/2021. It really has to be something I honest want before I will shop there again. Sincerely, A disappointed customer
If you are reading this, you likely fall under 1 of the following. You are here right after a purchase and were told by a sales associate to leave a glowing 5 star review of them, the store and your smooth purchasing experience. You are here to complain about extended wait times and delays to your order, and are ready to leave a 1 star review in hopes your order will be expedited. You have received your furniture and were not happy with its condition, or you have had your furniture for a short amount of time and it’s deteriorating faster than expected. You are part of Ashley Furniture’s customer service team. You are genuinely searching for furniture, weighing your options and considering Ashley Furniture by reading some of their Google reviews. I hope this review reaches you If you relate to any of these descriptions, I implore you to keep reading. I found myself searching for sectionals on February 7, 2021, and remembered that Ashley Furniture was an option. After visiting a couple different stores, I ended the evening at Ashley Furniture, and was dead set on one of their sectionals and decided to give them the benefit of the doubt. They had exactly what I wanted, the sales associates were extremely personable and helpful, and I was sold. My delivery estimate was 12-14 weeks, which was perfectly fine. Fast forward to late April. After hearing nothing from Ashley Furniture, I decided to email customer service. Email went through, waited a few days… nothing. Once May arrived, I went into Ashley Furniture to inquire about the status of my order. Delayed to late May, without notice. Late May arrives, no updates from Ashley Furniture. I went back to the store again to inquire about the status. Mid to late June, without notice. After going back home once again frustrated and powerless, I resigned to never having my furniture delivered. A couple days went by and I received a phone call from Ashley Furniture, notifying me that my order was ready! I scheduled it for as soon as possible. June 9, 2021. Finally! Unfortunately, Ashley Furniture still had plans to disappoint me. About an hour before the delivery window, I receive a call from one of their movers. He explains to me that it’s likely going to be raining outside when they arrive, and that I had “2 options”. Either reschedule for another day, or have them move in the rain. If I chose to have them move my furniture in the rain, he told me I would have to sign a specific waiver that relieved them of any responsibility for damage during the move. Interesting… How could a brand new sectional, sofa and their cushions/pillows be damaged from some rain? I asked. He informed me that nothing was wrapped up in plastic wrap. No furniture blankets. Apparently every piece was completely unwrapped, everything down to the accent pillows. I didn’t want to believe it. They arrived when they promised, and also within my initial estimated window. With the truck still closed, he put a clipboard and pen in my hand and told me to sign, verifying that no item was damaged. I trusted his word, still under the assumption that there was no way the couch and pillows weren’t unprotected by at least some type of protective wrap. Unfortunately, he wasn’t lying. Each piece that they unloaded off the truck was completely unprotected. I noticed some minor tears on the bottom of a few pieces. After they brought in the big pieces and started getting to the cushions and pillows, I offered to help move to speed up their process so they could get to their next destination ahead of time. Once I started picking up pillows off the wet floor of the truck, I knew I had to write this review. So, if you just left the store, you’ve made your purchase and you’re ready to give Ashley Furniture and your sales associate a glowing review, I beg you to hold off. Let the euphoria and excitement subside within the upcoming months. Let them show you their true colors so you can one day leave a factual and helpful review. If you are considering whether Ashley Furniture is the store for you, please think again.
Friendly stff
I bought a kitchen table and chairs from here and haven't had it 2 months and the edges are already chipping. It is very cheap made. The top of the table also has a spot on it. I won't be buying anything else from here. I'm very disappointed.
This was a great experience! Kyle was excellent and he did his best to make sure my first furniture experience was smooth!
Ordered my furniture in January. I was told it would be end of March early April. Followed up at beginning of April. Was told one piece would be early to mid May the other not until June. Checked again in May, again told of yet another delay to mid June. Checked in store yesterday 6/4 and was told that the one piece that was supposed to be here in May was now august. And no indication on the other. I was given a discount but all I want is my damn furniture!! I’m tired of sitting on camping chairs and what appears to be lies and poor production control and management. Car makers have been able to spit out tons of cars at near record levels, why can’t you build furniture? I realize the demand has been large but good grief.
My experience was great..kyle was a big help and got us what we needed and out the door in a timely manner. I'm very impressed.
Great selection, very helpful staff.
I absolutely loved my experience shopping with Ashley Furniture. No one can beat the awesome Memorial Day savings event with zero interest financing for up to 6 years!!! The best any other competitor would offer was 24 months. So if any of you guys are in the market to make a furniture purchase in the near future I recommend Ashley Furniture Ashley Furniture Homestore 1750 Bryant Road Lexington, KY. Be sure to ask for Aaron.... he is the Best!!
No sales associate to answer questions. I had to search for someone and they weren't very knowledgeable.
Chris was extremely helpful and knowledgeable. We are excited for our son to have this living room furniture in his new home.
Walked in saw the item I wanted bought it then walked out. Pretty fast
Great place to shop
Literally the absolute worst purchase experience that I have had in my entire life. I ordered my furniture in late March with the complete understanding that because of COVID there would be a delay in receiving it. It’s a pandemic, I get it. My furniture (sofa and mattress) were promised on 5/4 then 5/7 5/11 5/15 5/17 and now today 5/21 I had a confirmed delivery window, I received SEVEN text messages and phone calls from Ashley Furniture stating that my furniture would be deliver today between 10:30 and 1:30 so I waited, I checked in again when it was getting late and they had pushed back my window 1:30-4:30 WITHOUT NOTIFYING ME OF THE CHANGE... at 4:45 when I had stayed awake all day (I work night shift and told the customer care team this when scheduling the delivery) waiting for my delivery that hadn’t arrived I called the number and was told by the automated voice that my delivery was scheduled for 5/28... once again WITHOUT NOTIFYING ME OF THE CHANGE they cancelled today’s delivery and are holding my furniture in the Louisville warehouse, needles to say I am livid. I understand the supply chain issue with the pandemic, that is not my problem, my problem is the absolute disrespect this company has for its customers. I ordered $3k worth of furniture the absolute LEAST that I can be given in return is a courtesy call when my delivery is postponed for the EIGHTH TIME. If my furniture is not delivered within the next couple days I’ll be canceling my order completely and buying from somewhere that has regard for their consumers. Edit: I called the number again to follow up on the emergency ticket put in by my earlier customer service rep. According to my most recent phone call (just 3 hours after being told that my furniture was being held at the Louisville warehouse) I’m told that my furniture is not in stock and won’t be available until the 24th at least. SOMEHOW the furniture that was confirmed in stock on the 18th and scheduled for delivery TODAY the 21st, still showing it was scheduled for delivery TODAY is suddenly no longer available at the warehouse to be delivered. I am unbelievably frustrated at this point and I have absolutely ZERO faith that I will be receiving my furniture anytime soon if ever at all. I paid a significant amount of money for furniture that I do not have and will not receive and if left up the Ashley Furniture there will never be any follow up. Also going to add that the last customer service rep I spoke to HUNG UP on me because I called close to the closing time of their location, no follow up, no answers. Buy your furniture from ANY OTHER PLACE.
This is the first negative review I have ever left in my life. My experience with Ashley Home Store has been horrifying. Over one year go we went into the our local store (Lexington KY) and purchased a sectional with matching chair. The items were delivered shortly after except the items were delivered damaged. We instantly called our salesman who said don't worry about it I will have replacements sent right away. The first replacement was also broken. The second replacement had stains and food crumps all over it, and the delivery guys told us it came from someone's house that day (THEY SENT US USSED FURNATURE!!). The third replacement was also broken. Finally they said the furniture we had was discontinued (which makes sense because it clearly was not built correctly). We were allowed to go back into the store and pick out something else which we did back in December and were told the delivery would be one month away however in January they said it will now be February, then March, then April, then May, now June, but we still don't have the furniture. We spent thousands and for over a year we have had a useless living room full of broken furniture. When you buy something you expect to receive the product new, but Ashley has not been able to provide this service for over a year now. Obviously we have went back to the store and tried calling management multiple times to either get our money back or some sort of couch that is not broken, but its lead us down a dead end trail and we have no clue what else to do at this point! Please use caution when shopping at Ashley!!!
Purchased chairs in October 2020, with a confirmed pick up date of 12/28. Went to the pick up facility (an hour drive away) in January, was told the items won't be there until April 1 (weird 4-month flex but, okay). Called back in April, was told the items won't be available until May 7. Called on May 7, was told the items won't be available until May 21. Zero communication, and we were never notified of any of the delivery pushbacks. Very poor customer service. UPDATE: called again on 5/24, and the furniture is still not available and they have pushed it back another week with no communication. Sigh.
The Salesperson that worked with me was very polite, patient and knowledgeable. I very much appreciated how he found my table and we also got it prepared to get shipped. I do look forward to making purchases in the near future. Because I’m disabled he made things less complicated for me and that’s exactly what I’m looking for. Thank you so much.
Very helpful. Great place to buy furniture.
Brian Watkins was our sales rep at the store! Our furniture was behind due to covid that is expected! Received it in Jan our chest for my daughter’s bedroom suit had 2 drawer that didn’t operate correctly one will not even open all the way! Delivery guys said they documented it to contact store for repair! So i called my sales rep reported it he said he would put in order and get someone out to repair! I sent email to him to follow up because we have heard nothing! No return from him ,so today i contact store again! No work order was ever turned in for my furniture! Nice to know there will be someone out to repair next week know who we will not use should we ever use Ashley Furniture again!
Go see Pam!! I am so indecisive and she helped me pick out two new pieces of furniture with ease and ensured I was getting the best deal possible. She’s great!!
Purchased a New couch & Love seat on Wednesday! Worked with Brian and Micheal, both were very helpful and got me in and out super fast! Highly recommend Ashley Home Store!
Oscar is the man!! He was very welcoming and got us great deals on our new living room furniture. You could tell he wanted to save us as much money as possible! He wasn’t pushy or overbearing and made it an easy purchase. Will definitely be back to see him again.
Update: DO NOT BUY FROM ASHLEY FURNITURE. While this store has great in-person customer service, the quality of the furniture is horrible especially for the price. We paid $1300 for the couch and about $300 for the coffee table. We are basically already due for a new couch. We have a dog and a cat and thought the Santasia sectional would hold up well for years. The legs are flimsy, the bottom covering is no longer attached, and the metal holding the two sections together broke within a week after it was not installed properly by the deliverers. The cushions do not stay in place and slide constantly while sitting in certain positions on the couch. The legs on the coffee table are also very flimsy and the surface of the table shows everything. Do not finance your furniture from here even when they tell you that you can get a better deal on the furniture and that it's interest free for X number of months. They will tell you that all you need to do is pay it off by the end of the allotted time but don't tell you that Synchrony will charge you a bunch of fees and a small minimal interest anyway. When you call customer service, you will wait a long time just to receive a vague answer that didn't provide any help. Overall, go somewhere else. We will be for our next furniture. Original Post: My fiancé and I stopped in to Ashley Furniture for a sectional couch. We were immediately greeted by Oscar who was incredibly helpful during the whole process. He continued to check in frequently. As young buyers, he treated us so much better than other places in Lexington who treated us like we weren’t going to purchase a couch. When looking for a matching coffee table, Oscar carried around the couch cushions just to make sure we could image the two pieces together. In the end, Oscar was able to get us an amazing deal on both the couch and coffee table! By far the best service in town, with such high quality furniture pieces as well. Highly recommend!
Chris was a great representative and help us make our purchase.
Rob was such a great help! Very knowledgeable and helpful.
Great selection of items, bought a full living room set. Kyle was excellent at guiding us though the decision process. Would request him again for future purchases.
We walked into the store in Lexington, Ky. My wife knew what she was looking for and found the right couch and chair. The salesman was very helpful and made the transaction quick and painless. We had a reservation for dinner and made it to it after the sale, we had told the salesman we had the reservation and he had a limited time.
Aaron Brown was wonderful
Ryan was great to work with. Very helpful and informative when selecting new mattresses.
Fantastic customer service and great deals during holiday specials!
Took mother there
So nice and friendly.Jordan Pruitt was professional, fast and nice the whole time we were in there. He was able to finish the purchase in a timely manner.talked to us about the features and the qualities of our living room set !! I will definitely recommend Ashley place in Lexington, Ky for your home needs.we are so happy with our new furniture.
First time at Ashleys.
We ordered a 4sectional couch online the end of January. The "chat" Ebony said it would be delivered around the end of April. After 7 weeks I called the phone number from the confirmation email. It said no delivery for another 8-12 weeks!?! I once again went to chat and was transferred to Ebony. She verified delivery to be expected by the end of May!!!! She said all deliveries are estimates. I want to cancel but that is a 10% cancelation fee for them telling me April!!! What a scam!!! NEVER EVER A CUSTOMER AGAIN. Of course Ebony doesn't keep a copy of conversations 🙄. Sure, I believe that. RUN, DON'T TRUST THEM!!!
Jordan was an absolute pleasure to work with. No pressure, he was very honest about the availability of the recliners we were interested in. Jordan was extremely knowledgeable of the products in the store and was very quick to answer any questions. If you're tired of high pressure sales people, stop by to see Jordan, you will not be disappointed.
So this was my first time at a furniture store. I only heard good things about Ashley furniture! When I walked in, I was blown away with the awesome stuff and what seemed to be great employees. We spent more than what we anticipated, but was more than okay with it since we got the bed we really wanted. They told us it would be a month before we would receive it, I even gave them extra time. The expected delivery date was April 1st. So with that being said, I recently called them just to make everything is still going as planned. And they told me, that they have moved the date to MAY 11TH. When I finally got ahold of the saleswoman who sold us the bed, to attempt to straighten everything out. She was extremely unapologetic and was very rude! Then she said she’ll call me back right away. I never got a call back. All I’m saying is, don’t give someone a DATE OF ARRIVAL IF YOU KNOW IT WONT BE THERE ON TIME. We have already thrown away our bed frame, which is my fault maybe I should’ve called beforehand. But, now we are stuck without a bed frame and will have to wait until MAY 11TH!! Unbelievably bad experience, not sure if I’ll ever come back.
Ashley Furniture is A+ quality! Rob, as always, took great care of me in the purchase on our Lettner bedroom set. Please ask for him for all your home buying needs. He gives exceptional customer service. Just a great guy!
A big shout out to Cara and Kyle at the Lexington, KY store... They were very patient with my husband and myself who have been going back and forth on a sofa for our new home. We also got the full rundown on the mattresses and found a nice TV stand for my office to boot. Thanks for making the process easy guys. We appreciate it!
My experience was great! They were very friendly and accommodating.
Aaron Brown was wonderful with helping us find our new bedroom set! He was extremely patient too. Overall, great experience.
Horrible!!! We purchased a bedroom in the beginning of January at your Richmond Kentucky store. We were told by the sales woman that our furniture would arrive in Feb. About two weeks later we were told that our furniture would be arriving earlier. We took apart our bedroom. We had ordered a bed, 2 nightstands, dresser and a door chest. The only thing that arrived was a bed and the door chest which had to be returned as it was broken. The following week we got called that our furniture was here and the only thing we got was a dresser, which surprise was broken. We then received 4 more delivery dates (all in which we took off work) and the night before you cancelled claiming our furniture was not in stock. I called 3 times requesting to speak with a manager and all three times no return call. Finally we got all of our furniture last week, and once again the door chest was broken. We were told we would get a phone call Tues of last week to discuss the broken drawer...and of course no call. I called wed and was told we we had an even exchange scheduled for Tues this week. No one called to schedule a time...so I called yet again. Now we are being told that you guys are going to not exchange but just fix the drawer... With no idea when that will be. Your service is HORRIBLE!!! I spent almost 4500 on furniture and you guys can't get it right. No one seems to know what they are talking about, your managers don't have the balls to call anyone, and we still have broken furniture. We have had it with the service, and will never buy another thing from Ashley. I will be filing a complaint with the BBB as soon as I finish this review. The fact that there is no follow through from your managers, goes to show how much you are concerned with customer service. We are no approaching the middle of March and our furniture is still broken and no one has any idea when it will be fixed. Save your money, go anyplace else... seriously any place else!
It was great and awesome to do business with Ashaley Homestore. Especially when you meet with people who knows how to do their work. Personally I was satisfied by salesperson Jordan Pruitt, he made sure we got what we were looking for. actually he is professional. Thank you Mr Jordan for being professional.
Okay so robert isn't very trustworthy. They tried to sell my brother 4k worth of furniture. We want back the next day to cancel the order. They tried to give us a run around and say he was busy, but he would deal with it when he was done. So we walked around browsing to wait, employees followed us through the store watching us (obviously) until we got impatient and walked back to the counter where Sarah processed the return with no wait. As robert walks up turn in paperwork LOOKS AT US turns his back and leaves. My brother said "hey Robert" to which he turned around and said "oh hey I didn't see you there". The are basically a glorified sca.. don't trust anything they tell you. Especially robert. *Edit* 3/22/21 Thanks for responding. It is sales, I understand how much push can be involved, covid probably doesn't help. That said, my review remains unchanged. I appreciate you reporting to the management, but that's not enough for me to change my review, or return to the establishment. Especially seeing as if I'm not mistaken robert is a part of said management. Thanks anyway! 😁
Jordan Pruitt was a wonderful Assistant to my needs even when I walked in to building. I’m 26 weeks pregnant and he made sure I got the best bed for Myself to be comfortable for the rest of my pregnancy and help me get the best deal on the rest of my furniture. So sweet and was not hesitant to make sure I get the best of the best. Thank you!
Just left the store and I am not happy. We were completely ignored even though I motioned for someone to come help us. He instead helped other people and completely ignored us and started walking away. If you are done with 1 customer why wouldn't you at least try to introduce yourself and see if someone needed help even IF you didn't see me get your attention, which he clearly did.
Great!
Love this place!! I shop and always end up here to purchase! Great product Great service Great people!!
Very rude employees
They had exactly what we were looking for and matched the price I had found online, and they wi delivered quickly.
Cameron was great! Bless his heart, we ran him all over that store and changed our minds half a dozen times. He took everything in stride, worked to get us the best deal and as much information as we needed to make our experience the best. Will definitely come back to Ashley Furniture and have Cameron help me with my next purchase!
Robert L. Was very helpful and knowledgeable of the furniture, and was eager to answer all my questions with no hesitation.
Don't buy this furniture it is poorly made and is not real wood.
I was in the store with my daughter for over half an hour and not a single employee spoje a word to me. I'll spend my money somewhere else thank you.
Friendly staff assisted with purchase of sofa.
Worst furniture experience in my life so far! The sales experience was smooth and fluid. Delivery was scheduled as expected. Delivery was a joke! The couch was dropped from the truck to the ground, it was stained, ripped in two places, and broke inside due to the drop. Here's the worst part...I purchased the extended protection plan when buying. I called to report the damage and poor delivery. I was literally routed to multiple people, and I had to call back four times before someone finally scheduled a repair technician to come out. I then complained back to the store and sales ended up putting in a replacement order. All in all, it took 8 weeks to finally get the issues resolved! Ashley literally has the worst customer service I've every dealt with for any company. I will never buy furniture from Ashley again.
I made a purchase from Ashley on November 11, 2020, received it on January 21, 2021. Four days later my wideseat recliner broke and that was 3 weeks ago today. I have called customer service numerous times with no assistance so far. I am now in the store trying to get assistance and all they can do is send emails. This by far the worst experience I have had with this company. This has left a very sour taste in my mouth and I am not happy at all. I want my recliner either fixed, replaced, or returned if they can't fix it. I am done with this never receiving callbacks and not getting anything done to fix my issue.
Jim is a great manager, the way he interacts with customers is genuine care and respect. I wish other businesses hire managers like Jim or let their managers shadow him for training! We had a great experience yesterday (4/29/2022) at Ashley, Kyle was very helpful and knowledgeable about their products and Jim proved again to be a great manager (He was off, they called him to clarify things). Another great experience on 10/13/2023, The team at Asley's of lexington went the extra mile with us to make sure we get what we're looking for. Jim and the team did a great job, explained thouroughly all the details of the Sofa bed we purchased including the mechanics, the material, the dimensions and how it compares to other products and how it fits in our home. We feel confident buying what we need from Ashley's of Lexington
I purchased a couch and chair and a half from the Lexington, KY store on Labor Day weekend 2020. Like another reviewer, I was told the pieces would not be delivered until mid-October for the chair and a half to late November for the couch. I was ok with that projection as I would be moving into a new home at the end of September anyway. A week and a half after my purchase, the calls to schedule delivery for Sept 24, 25, or 26 started. I was pleasantly surprised, but rescheduled the delivery as I would not be in my new home and the new furniture would not fit in my apartment. I rescheduled for Sept 29, the day after my move-in. Then the calls started again from the warehouse that the items were not in stock and would not be in stock until mid-October and we needed to reschedule closer to that time. Fine. That was the original projection anyway. Mid-October, I did get my couch and I love it. It is now mid-February 2021 and I am STILL waiting on the chair and a half. I contacted the salesman mid December as he had instructed me to if I had not received my furniture by that time and he would look into it. He kindly texted me that my chair would be delivered on Dec 21, 2020. I got a confirmation call AND email from Ashley for Dec 21, 2020. I TOOK OFF WORK THAT MORNING in anticipation of the 9:00am-12:00pm delivery time frame. Of course, the chair did not come and I was not given any kind of courtesy call or email regarding the delay. After sitting on hold for 15-20 mins and then getting disconnected, I called the customer service line back again to sit on hold for 20 mins only to be placed with a rep who could not give a care in the world that I still had not received the item I HAD ALREADY PAID FOR even though they had been the ones saying it would be delivered on that specific day. She just continued to state the chair was no projected to be in the warehouse until Dec 31, 2020 and she did not know why I was told it would be delivered when it wasn't even in the warehouse. After the new year, I again contacted customer service to see if the chair was in fact in the warehouse since it was past Dec 31, 2020. That time I actually was connected with a nice customer rep who at least empathized with my frustration. She told me, much to my chagrin, that my chair was again not projected to be in the warehouse until the end of January 2021. I continued to wait. Around January 25 or 26, I received a text message from Ashley stating my chair would be delivered on 2/4/2021. I replied that I refused to take off work again for something that may not happen and we needed to schedule it for Saturday 2/6/2021. Whoever was texting me was very professional and kind and scheduled the delivery for 2/6/2021. If you're still reading this, you can probably guess that as it is past 2/6/21 and I'm writing a poor review, I still do not have my chair. I was contacted via phone while at work last Wednesday and the caller ID listed "Potential Spam" so I did not answer. Of course, it was the Ashley warehouse and when I listened to the voicemail, they were letting me know that there was a problem with my scheduled delivery and we needed to reschedule. I have yet to call back because I am tired of the lies. I am tired of the scheduling and rescheduling only to be told that the one item that I bought 5 1/2 months ago is STILL not projected to be in the warehouse until [unknown date a month from now]. I do plan to go to the store and demand my money back, although I am sure I will get nowhere with this terrible company. I will tell everyone I know to stay away from Ashley Furniture unless they want to throw their money away on non-existent furniture and broken promises.
Would not recommend Ashley Furniture to my dog. Purchased furniture in August, 2020 and waited until February and still didn’t have a date of delivery. The worst customer service I’ve ever seen. Hard to get any information on your order. Don’t know how they’re in business. Do not buy there!
Very good selection to choose from. The sales person that helped us was Chris he was very helpful will definitely be back
We were not greeted or even acknowledged when we arrived. Yes, they were busy but not busy enough that they couldn't have even acknowledge our presence or say they'd be with us after helping their current customer. The store was huge and we only no idea how to find what we were looking for so we wandered aimlessly throughout the store. We won't be returning.
Ashley furniture installed a bed at my home improperly and it was intentional. I have since emailed them pictures and asked for a replacement. They agreed to give me an Exchange in February 2021. (They use text alerts for delivery appointments) Somehow they are trying to send my exchange to Wisconsin instead of the state I purchased my furniture in. I will never do business with them again.
I rarely leave reviews but felt the need to after the experience that I have had with this store and company. We placed an order in store and had a good experience. The Sales staff was knowledgeable about the products and was all friendly. We placed an order the beginning of August 2020, knowing that we would not receive it right away. We were told the furniture would be delivered on 9-28-2020. We did not receive any pieces until November. We received a different story and a different delivery date each time we contacted a rep. We are still awaiting one piece of furniture that we were told would be delivered on 12-30-20. And now today, a new delivery date of February has been given. It has been nearly 6 months since we initially placed this order, which was around $6,000. I can not recommend this store or this company unfortunately. I do not feel that there are any organizational skills being utilized by anyone at the local store front nor from the corporate level. The pieces seem to be nice, but waiting 7 months for a basic sofa is not worth it. I suggest you shop somewhere else as we will. Update: Our February delivery date has now been pushed to March. Once again, we still have not received this complete order placed on 08-01-2020.
Very good experience with our salesperson Pam Walden. She was awesome!!!👍🏾
Nice clean store. But we spent 30 minutes in the store and not one sales person ask if we needed any help.
I had a wonderful time looking for my couch with Pam. She was super friendly, understanding of my request and patient with me. I know it’ll be weeks before I see my new furniture but I look forward to it’s arrival.
Rob was great! Would definitely shop here again.
My grandmother and I came in with my mom to talk her into spending a little money on herself. Rob was great to work with, engaging but not overbearing, and mom let with the first new bedroom suit she's bought herself in over a decade!
A sales woman was very helpful and courteous to us. Which is very important. Her name was Sarah Horn.
the manager is very kind and patient. Excellent service.
The associate we worked with in Lexington, KY was very nice and helpful, but not pushy. We also got a great deal because of a promotion they were running!
Rob was very knowledgeable and helpful.
Great service way to go
I would recommend shopping anywhere else, unless you enjoy spending money on products you will not receive. My husband and I bought a bedroom set on 10/24/2020. The sales staff were very friendly and we had a great experience in the store. 11/4 we received a shipping notification that our items would be delivered 11/6. The delivery guys show up on 11/6 with only 2 nightstands, a dresser, and part of the bed frame. We are missing the rest of the bed frame (headboard, footboard, storage drawers, etc) and a chest of drawers. The delivery guys said they didn't know when the remaining items would be delivered, but Ashley should be contacting us with that information. We have never received any phone calls or emails from Ashley since then. My husband called customer service on 11/24 to see if he could get an update on the delivery and they told him our items wouldn't be in stock until February! We have been sleeping with our mattress on the ground for over a month now. Half of our clothes are scattered in various boxes around the house, because we assumed we would have a chest of drawers + the under bed storage to put them in. Today we received a bill from Ashley for products we have yet to receive. My husband tried calling customer service again this afternoon and the person was having a conversation with someone else and ignoring half of what he said. Needless to say, we are very unhappy with our experience with Ashley and will be shopping elsewhere the next time we order furniture.
Jimmie Wade, store manager at Ashley HomeStore in Lexington KY deserves a gold star for the excellent customer service that he provided me this evening. I appreciate him resolving my issue and making me feel like a valued customer.
Had a nice no pressure salesman name Chris, very detailed with price calculations and the promotion sell. Thanks yall for the great deal...
Having a credit line with Ashley’s for a few years. I went in to purchase a bed frame. Ashley’s ran my credit and was approved.(it’s synchrony bank so of course) that was at the beginning of August. They said it wouldn’t be in till about the end of September. Here we are mid November did not receive any updates or emails as to when it would come in we called countless of times and kept hearing the same story. We needed up canceling the order. Big Thanks to Ashley’s for Running my Credit for nothing! (Go to your local furniture shop and buy local y’all)
We have purchased several pieces from Ashley's HomeStore, so this email is not typically what we are looking for when working with your company. We purchased a couch set on 8/29/2020 from store #032. We had been told there was backorder and we understood due to the COVID situation. That placed our order on delivery for 11/3/2020. We waited and didn't call until 11/6. Informed then it would be 11/20/2020. Contacted today (11/21), informed it would now be 12/3? I again understand the current situation and manufacturing process related with COVID. I however can not fathom the fauilre to contact the customer with those updates. We have not once been contacted, we had to call and wait for 15 minutes at least to talk to the store (This was fastest time). I can understand delays and backorder but the lack of communication is the most frustrating part of this purchase. There has to be some development with customer contact and support. This will be our last purchase from store #032. They have great salesmens (Michael Stephen was phenomenal), but any contact with the store was unbearable.
Nice staff and worked with me on price when I found what I wanted at another store at lower price
Kyle was super knowledgeable and helpful!
Buying from this store has been a NIGHTMARE. Everything delivered was damaged, and delivered months after the date given to us when ordering. The store never gets back to you unless you call repeatedly or show up in person. And on top of that, this store ran my credit (after telling us they would provide in-house financing) without my knowledge and now I have TWO Ashley HomeStore credit cards. Never again. Spend a little more money and go somewhere less shady.
If it were possible to give a negative 5 star review, that’s how Ashley Home Store would be ranked. The worst shopping experience of my life. I purchased a $7k+ bedroom set. It arrived 2 months late and in multiple shipments. The first shipment left me with 1) a crushed box spring, 2) the corner of one of the nightstands gouged, 3) a hole in my stairway wall compliments of the horrible movers. The customer service is among the worst of all time. Be prepared to be placed on hold for no less than 30 minutes upon the line being answered by a recording. On one of my many calls, was kept on hold for over an hour before someone finally came in the line, and was promptly disconnected moments later. There is never a reason provided for why the shipment is 2 months late. No concern whatsoever. Always using the tired and vague excuse of “supply chain” issues. The level of unaccountability is breathtaking. When the final shipment finally arrived, the bed was improperly and dangerously installed. I DO NOT recommend Ashley Home Store AT ALL. Purchase at your own risk.
(Translated by Google) Very nice store but they take a long time to deliver what you buy. I have been waiting for my furniture for 5 months and they told me that it would take up to 3 months and whenever I went to the store to ask about my furniture they told me that they had nothing to do with delivery since the warehouse that is in charge of that in another state. I'm still waiting for the furniture (Original) Muy linda tienda pero tardan mucho en entregarte lo que les compres. Ya llevo 5 meses esperando mis muebles y ellas me dijeron que maximo tardaría 3 meses y siempre que iba a la tienda a preguntar sobre mi mueble me decían que ellos no tenían nada que ver el con delivery ya que de eso se encarga la warehouse que está en otro estado. Aún sigo esperando los muebles
My wife and I bought a bedroom suit after buying a new house in the first of august. Since then, the only contact I’ve had about it is when I’ve called to inquire( which was an hour ordeal, sitting on hold) I understand the times we live in, but what was supposed to be a 6 week delivery has been 2 and a half months with no guarantee as to when it will be delivered. The true hilarity of it, is I get at least 3 pieces of mail a week for sales, and discounts only to purchase items that I may or may not get. When you pay for goods, and up front by the way, you expect to get the goods. Frustrating to say the least, so if you are looking for great customer service, I’d suggest driving on over to the next furniture store.
Everytime I call im on hold for 20+ minutes. I ordered in late August its now November and still no furniture. Very frustrated. I've now received a delivery date I did not choose with a 3 hour window notice day of, when it will be delivered. Don't know how this is suposed to work for working family's. Definitely thought I would be able to choose a time of delivey. I'm beyond frustrated. Writing this review while on hold now for 17 minutes.
We purchased a beautiful love seat! It’s got a center console we love! We sit in these seats EVERY DAY!!!! After two short years the seat cushions are flat. Basically sitting on metal bars. We purchased the 5 year warranty... which doesn’t cover the cushion. Buyers beware!!! Was an expensive piece of furniture not at all worth the money!!!!
This store has the worst customer service ever. You want to shop for furniture in lexington, stay away from this one!
Have been told numerous times that our furniture would be delivered and then nothing the day of supposed delivery, called to find out what happened and they say we are so sorry I don’t know why you were told that the stuff would be delivered that day it will be here on such and such which was another 5 days. Wait the 5 days and the same thing happened, called again and was told the same thing and given a delivery date of 3 days, wait 3 days and nothing, call again to get the same story and was given another 3 days and again nothing. So now it has been a couple of days shy of 2 months since we first ordered our furniture and a month since was told it would be delivered and we still have no furniture. I called again and was told that the furniture won’t even be in the warehouse for another 5 days and then delivered to us 3 days after that and it’s not even our entire order, rest won’t be delivered till late December. So if it’s not even in the warehouse why were we given all these other delivery dates. Before I hung up the gentlemen said I also want you to know these dates are tentative and could still change. Seriously we have been jacked around now for almost 2 months. Will never buy anything from Ashley Furniture again. Poor communication and customer service to say the least. 😤😤
Update (10/28/20): I purchased a sofa and love seat on July 22. Here I sit on October 28 with STILL no furniture in my living room. Now, I understand the circumstances, but 3 months will still no end in sight!? I haven’t had my family to my new home as they wouldn’t even have a place to sit, especially now where the weather is turning and outdoor seating will become obsolete. Even more frustrating? I have taken two days off of work for scheduled delivery dates that never happen. The first I was contacted by Ashley, sent a text with time frame windows, confirmed my date, and then sat home all day waiting for a delivery truck that never showed up. The second time Ashley reaches out again, scheduled delivery with me on the telephone for today, and then when I called back Monday to confirm they said it had been pushed once again, *maybe* to sometime in late November. Again, so frustrating. As a rational Human, I know it’s not the person in the call centers fault- they’ve all even shown empathy over the phone. And Pam, my original sales person has even reached out to me to apologize which was above and beyond.... but from a corporate standpoint this is terrible customer service. I need my items, not another month or two from now, but now. Sick of taking time off work to wait around on a delivery that never shows up. Very friendly and helpful! -7/22/20
Waked in at 12:00 and out by 12:30 with the deal of the day. Thank you Rob Lewis for a seamless purchase.
Our salesman, Chris, was great. He was very nice, patient, helpful, and not pushy.
Do not order mattresses from this company. We ordered a mattress on September 3. We were told 4-6 weeks to deliver. The first date we were told was October 17. I arranged to be there- no mattress. Called and got the call center in Texas. They told me the mattresses weren’t even here yet. No one called to say there was a delay. I then was told that they would be delivered Thursday October 22. Now that is not going to happen. One of the mattresses is here but they refuse to do a partial delivery. Now I am being told maybe October 27. You can never reach a manager at the local store by phone. You can only talk with the call center in Texas. I am filing a complaint with the Better Business Bureau. Buyer beware!!
Worst customer service. Delivered broken furniture. Refused to send new furniture at first. Redelivered broken furniture. Cancelled redelivery on me. I still do not have my furniture after months of dealing with them. No one will call me or address the matter, even when apparent escalated to urgent status. Do not use this company.
Why isn’t 0 star an option. I have bought from them in the past and always a great experience. Sales guy was not knowledge on how system worked during Covid and kept information from us. Waited 2 months on a mattress and I kept getting put off on delivery. I had enough of waiting and finally had to cancel and go to sleep outfitters off new circle. Make sure to see Brian there he will go above and beyond. Customer service is horrible at Ashley furniture with long wait times and plenty of excuses of why they can’t help the customer.
Lots of variety, lots of styles, super helpful staff!
Sales team in the store was great. Very friendly and very knowledgeable. Not pushy. Gave us time to make decisions. Really liked the in store service. For the company as a whole - customer service is very disappointing wait times to get a representative on the phone well over an hour. Chat service online is ok (I chatted with 2 very nice representatives)but only redirected me back to the store. Stating I needed to call the store or visit in person. That would be GREAT if I could get a person at the local store on the line but calling even what looks to be the local number only gets me back to the primary customer service number and I live an hour away from the store. Wait times for furniture are Crazy. I understand being a little behind but waiting months to have standard furniture delivered in unacceptable.
So here's the deal. I understand that a lot of stuff is on backorder because of the times we're living in. I understand that there is longer then average wsit times for delivery because of this. Why not just let me know that the delivery date that was given to me wasn't going to work out? I ordered a chair from you all on 9/7/20. The delivery date was 9/29/20. I didn't hear a word from you all saying my order was in backorder. No email was sent telling me that we would have to change my delivery date. I had to call and wait on hold for 50 minutes for someone to let me know that it "could" be October 6th before it shows up. When I asked if someone would contact me about a new delivery date so I can try and work my schedule around it (like I had already done today), I got the response of "sure". I'm frustrated by the lack of customer service here is all. The fact that I rescheduled my week to accommodate this delivery day and you couldn't call or even simply send me an email to let me know.
Chris did a great job helping us find the right recliner and got us a good deal. Best of luck for the wedding plans and thanks again for serving us!
Avoid Donna at all costs. Not helpful at all. Won’t honor warranty that you pay extra for. Go someplace else. These people just take your money and then don’t help if warranty help is needed.
Horrible experience and still haven't received all the furniture that was ordered in June. Even tho text messages have been sent to confirm delivery as well as on phone only to be told its not ready. Will never shop there again.
Worst furniture store customer service is horrible. First my furniture took 3 months to arrive and when it did the delivery drivers sent me a text message stating that the furniture was going to be delivered in 10 mins which I never got a call or set up a delivery day with anyone and then not only that they left my furniture outside stating that's what they do now. And to top it all the delivery drivers had a minor "14 year old" sign that she had received the furniture. When I call they give you the run around supervisors are rude and disrespectful.
Horrible!! At the Lexington Kentucky store, While I purchase a $2,600 bedroom set, the salesman acted like he cares about his customer very much. After knowing that bolts and screws were missing in my purchase, the salesman puts all blame on me saying i misplaced bolts. The manager was of no use, very rude. He said he was going on vacation soon and refers to another manager to come and check another day. No pro-activity, no assurance to the customer that they will at least try to get some bolts. The salesman just wanted his commission and he doesn't care from the point they sell their product. Horrible experience. It was my first time purchasing from Ashley and I would never buy or recommend it to anyone.
We had a really good experience purchasing our dining room chairs from Ashley furniture. The salesperson was Kyle. He was easy to work with, patient, and helpful. We had fast delivery. We had an issue with one of the chair arms being chipped. We called and they sent us a new arm to put on the chair with no charge. And the chairs and comfortable.
Worst customer service! Spent over $10,000 on furniture for the new house. Took months for it all to come in. Customer service has no idea what they are doing and we’re unaware I even had an order. I have had my furniture for about 6 months now and it’s falling apart. Called Ashley to see if they will fix it, but of course we continue to get the run around. THEY WILL TAKE YOUR MONEY AND FORGET YOU EXIST! Worst store experience I’ve ever had. I have furniture from BOG LOTS that I’ve had for years and still looks great. SAVE YOUR MONEY and go somewhere else. The quality is horrible and so is the customer service.
Ordered a bedroom set, couch, and chair in July. The bed set is supposedly set to be delivered in a week. The couch and chair are set to arrive Nov. 24th, in about 3 months from today. I called customer service and asked to speak with someone about this. The customer service rep. said someone would call me back in 24 hours, still no call. (9/2) - I tried to get resolution and was unsuccessful. I found out by having to call my local store that there was a direct central line set up 4 days ago to help resolve issues. I called and was on hold and could not get in touch with anyone. I called my local store back and am canceling the entire order. This has been one of the worst customer experiences ever.
Just walked in looking for a couch, not a single person acknowledged me. I walked by 3 different associates, even made eye contact with a woman just sitting at her desk. NOTHING. I drove 25 mins for this!!!
Pam was so helpful and explained the entire buying process from beginning to end. Will definitely be back!!!
Beautiful furniture, and good prices!
We always find what we need at Ashley's. Very easy and no pressure.
Great experience and fast process. The sales team provided helpful information and allowed time to look around without hassle.
We had a very good and smooth experience when shopping. We were greeted soon after we walked in and asked what we were looking for. Mike showed us a few things, but we mostly walked around the store on our own. When we decided on what we wanted, Mike quickly checked us out and we were in our way Our experience was great!
Great collection of furniture and accessories! Very helpful staff.
Ashley’s Furniture Store in Hamburg in Lexington, Kentucky is top notch. Very clean, great selection, and Rob Lewis was a very helpful and accommodating salesman. He went out of his way to check with other stores to locate the color sofa we wanted. We also have two complete bedrooms of Ashley furniture and are very pleased with the quality, beauty and sturdiness of the sets. We highly recommend Ashley’s and applaud salesman Rob Lewis for his service!!
Great service. Very helpful and reasonably priced.
Beautiful higher quality furniture. I have always been a firm believer of "you get what you pay for" and this company has never disappointed me.
The best furniture store in town I was very pleased ask for John he took care of me very professional and nice. I'll be doing all my future Furniture purchases there
Great customer service. When we asked for them to help us by allowing us to sit in some furniture that wasn’t accessible, a team came and helped us and we are able to purchase the same product. Don’t go anywhere in Lexington until stopping in there first!!
WORST COMPANY I HAVE EVER DEALT WITH. I have waited for 3 months for my couch that they keep bumping to the next truck. They can’t even call me back after requesting a call multiple times and they will leave you on hold for 30+ minutes at a time. I can’t even cancel my order if I wanted. I have no idea where my couch is or when it’s gonna get delivered. You are a joke of a business and filled with liars at every call center. Brian was my salesman. Also a liar. I should be billing you for the amount of time I’ve spent trying to sort out my own order.
Great experience! Top notch service
We had the best experience at Ashley today! We found everything we were looking for and Sarah H. was extremely helpful! We are so excited for our new furniture!
Found exactly what we were looking for at a reasonable price. Our sales associate, Kyle, was very friendly and helpful.
Very helpful staff. Was very friendly and knowledgeable. Was very professionally suited for his job. Would highly recommend ASHLEY HOME STORE TO EVERYONE INTERESTED IN LOOKING FOR HOME FURNISHINGS.
If I could give negative stars I would, this place is a joke
Me and my fiancé went shopping for furniture to get a idea of what we wanted and what we could get. We were greeted by Rob and had a great experience and can’t wait to get our new furniture! Thank you rob for making this such a smooth and wonderful process! Highly recommend UPDATE: Went back to purchase a mattress and it has been AWFUL customer service with the delivery people. Will not purchase anything else due to their POOR delivery.
We've purchased two sets of high end couches in the past, over $10K on that order. We go back for a mattress and purchase it, they keep delaying the date on delivery, we made the purchase over a month ago. They were supposed to be here tomorrow, and we get an automated call that says it's going to be delayed again. We had already removed the old mattress and disposed of it!! When you call, no one answers. Not even when you call the store. Very poor customer service, and they do not stick to their word on delivery. When they set up the couches the first time, we had a complaint that one of the chairs wasn't set correctly, still haven't had that fixed either and that was back in March!!
I enjoy shopping at Ashley HomeStore. The salespeople offer you help but do not hover over you. They have a wide selection from which to choose and their furniture is nice.
Very nice place for your furniture needs!! Had a super great salesman named Bryan that was very helpful!! Going back in few weeks for more furniture!!
I had a great experience with Ashley furniture. I can’t wait for my tempurpedic mattress! Thanks to Rob. He was good to work with
Nice selection and great service!
The staff was very friendly and kept a distance due to pandemic which made me very comfortable.. The manager was very knowledgeable and helpful with every question that I had. They were not pushy, allowing you to make your decision without being under pressure. Over all a great experience! Update: If you want to waste your money shop at Ashley. The quality of the furniture is not what they say it is. If there is a problem with it even something as small as a handle don’t expect it to get resolved until years later. I have been waiting on a new handle that had ripped and now finding that a few other handles are missing screws as well. I originally opened the service ticket 3 months ago and just a handle keeps being pushed back. I am not being told not till September. Very frustrating to order expensive furniture and it having such issues..
Absolutely the worst customer service you will ever experience. Doesn’t call you back, and only sends text messages with the time they are going to arrive weather it fits your schedule or not. Been waiting 5 months for the right furniture that I paid for. Wouldn’t ever recommend to anyone.
Came in at a busy time, and was not greeted (completely understandable). As I walked around, John did approach me and helped me which I was pleasantly surprised as all other stores I visited seemed to just say hello and let you go on your own without asking if you needed help. John W. was very helpful and gave me a great deal. Definitely recommend, as they have a wide variety of products, and great service. Will definitely visit again when I am in need of more furniture.
We had the best experience today! Chris and John were great to work with and gave us space to explore, and make decisions yet at hand as we needed them. We appreciated their care and knowledge. The store was prepared to manage health concerns with the pandemic by wearing masks, wiping equipment down between customers, using fresh pens, and managing social distancing. Thank you for your excellent customer service.
Rob helped my son and I today and we really had a good experience. There were alot of associates available if you needed help. The store was very nicely laid out, neat and attractive After greeting us Rob explained the store specials and allowed us to look checking in with us a couple times. We ended up purchasing a bedroom set and the paperwork was handled very efficiently and all the details were explained well. Overall a 5 star experience! Thank you
Had a great experience with this store!
I bought a beautiful couch and I appreciated that the sales man was not pushy. I will definitely shop there again
Went to the store multiple times hesitant. My last encounter with Brian was phenomenal. He assisted me with my needs and made me comfortable with my purchase stayed late and ensured I had everything I need. Not only but he ensured I got discounts I was not previously made aware of!!!!
Friendly employees such as Rebecca. Has really helped us for the best experience at Ashely HomeStore.
👍 good
Shopping at Ashley was great! All the employees we spoke with were very knowledgeable and were polite. We did not feel pressured and had plenty of time to choose a comfortable sofa!
I had a wonderful experience at my recent visit to the Lexington store found what I was looking for and within my budget very pleased can’t wait for it to arrive !!
I was in and out in 15 minutes, great help and a good deal!
Ashley furniture is the best. The men and women are so respectful and genuinely care about there customers.
Friendly staff that taylor the experience to fit your needs. If you prefer to browse in your own then you can let them know when you’re ready; however, if you want more one on one assistance they will accommodate.
We had a wonderful furniture shopping experience primarily because Sara Horn was our Sales Professional. She was such a pleasure to work with and she helped us find a variety of pieces of furniture that were on our list. She was not a high pressure salesperson at all and allowed us to make all the decisions with her assistance. We are very pleased and look forward to seeing our new furniture in our home soon!!
We had a great buying experience with John! Very friendly service and not pushy.
Just moved to the area and had a bad experience somewhere else! Sara was wonderful and got us all taken care in a timely manner!!
I do not recommend buying furniture to anyone from here. It has a complete nightmare. Our stuff is a month late with horrible communication from the staff. We ordered the first week of May and will now not get our stuff until August, if that even actually happens. I’ve been told multiple dates now and been told a delivery date for a mattress that didn’t even come. I should not have to reach out to multiple people and beg to get information about the furniture that I paid for. If you are going to shop here, I recommend working with John. He did not sell me my furniture, but has continuously been the only person to communicate with me. He cares about his customers.
Nice & Big collection! the sales rep priced matched and helped me get the best deal! Definitely purchase here if you need new furniture.
Rob was extremely helpful and gave us the best deal possible on all the furniture we needed. We’ll be back and will ask for him!
Our salesman was really helpful. He made sure we could fine exactly what we were looking for and helped us finance it with no down payment. He also helped make sure it would get to us as quickly as possible.
Fun things to find
Great selection and service!!
Had a great experience!
Sarah was very nice and helpful! They had a nice selection...better than other furniture stores in the area!
No pressure shopping. Very knowledgeable and helpful. Extremely courteous.
Sarah was a big help and we were able to get 35% off our sofa. We can’t wait to get it!!
Friendly and helpful people. Did not hound me and let me browse. Bought a couch and loveseat and plan on going back for more.
Great service and wonderful deals!
Pam was outstanding. She introduced herself and then let us wander around the store without bothering us. When we were ready she answered every question and even let us move furniture around to see how pieces fit next to each other. She then offered expert options and gave us additional ideas. We were able to furnish a large portion of our house unexpectedly. Thanks Pam!!! We’ll be back to finish the house
I had researched my options before I went in. I usually prefer online purchases over dealing with sales people but I just couldn't bring myself to online order a couch I had never sat on. I have to say, I had an excellent experience. I was greeted by a friendly young gentleman who took me right to what I asked to see. I was interested in one of the lowest priced couches they sell. He actually complimented my choice and did not try to sell me something more expensive. Checkout was a breeze and I was in and out of the store in about 15 minutes, delivery arranged and all. Very pleasant pleasant experience!
Service was excellent and really like the tempurpedic breeze mattress!!!
Totally awesome experience! Thank you so much to Sarah Horn who was extremely helpful and very professional in our bedroom purchase! All the staff was very friendly and very professional! We will definitely be back!
Just bought a new mattress and adjustable frame..my salesman wasBrian Rutayisire..knowledgeable,friendly .Love shopping at this store.always find what I want!
I came in knowing what I wanted however I need help with what the best deal was going to be. Mike Stephens helped me so much and Ashley gave me a great deal on my furniture and even helped me add a piece of furniture in as a christmas gift for my dad. Very down to earth people and helpful. 10/10 would recommend.
Rob was helpful in finding a new mattress and bed set. He was very patient working with my family, and really encouraged us to find something we were happy with. End result, upgraded to a king mattress, and we have more storage.
Rob Lewis was awesome, very knowledgeable about the products and made the process simple and Enjoyable. I will definitely be back for my next furniture purchase!!!
Great products and fantastic customer service!
Ordering from the store was easy simple and quick. Kudos to the staff. 👍👍
Very nice. Beautiful furniture, and and the service was excellent!
We order a couch love seat and end tables. We have the love seat and end tables. We have yet to receive the couch after being scheduled 5 different times. 1 scheduled for June 9th ok fine we purchased the furniture around 14th of may give or take a few day. Well upon confirming the delivery of the love seat was told out delivery date changed to the 19 ok that’s fine. The on June 8th got a text with arrival times for June 9th called and confirmed with Ashley and the confirmed so we then got rid of our couch. So then on June 9th no couch got a text saying to schedule for June 25, so called Ashley and all I get is soo sorry not much we can do but we can schedule u for June 17, I had surgery on the 17 made arrangements for someone to be here so the couch could get delivered on June 11 got another text saying June 27 to call and confirm with them. At this point I’m without a couch having/ had the surgery and only a love seat that sits two for a family of three. Called the store and all we get no matter who we call is sorry nothing we can do. Would not recommend them at all the salesman was great purchase was great but the delivery has been the downfall extremely frustrating. Yes
Andrew was very helpful and helped us make the right decision for our family. They have definitely gained a customer. Thanks
Great experience. I went in with what I was wanting told Michael the salesman and he went to work on his computer. He had everything done and ordered within 10 minutes. It was the fastest and easiest process I have ever done with dealing with any type of furniture. I definitely recommend Ashley Furniture.
Great service, better options! Decided on a couch set really quick and for a good price. Thank you all!!!
I will never buy furniture from ASHLEYS again. My fiancé and I went and bought a bedroom suite, a dining room suite, as well as a couch and an ottoman on May 5, 2020. The delivery date of our bedroom suite was May 20th (Wednesday). The movers bring the bedroom suite and they have the WRONG bed rails. The mover informs us that they will call the warehouse and have someone call us to make arrangements to have the new rails delivered within 1 business day. After not hearing anything for 5 Days I finally called on Tuesday (Monday was Memorial Day) and sat on hold for over 30 minutes for the customer service representative to tell me that she couldn’t cancel the rest of my order and that she would have someone call me from the store in order to get it taken care of. The next day I went to Ashley’s in Hamburg in person to have my correct bed rails ordered and the rest of my order cancelled (the living room, and dining room suites) and I am informed that our new delivery date for the bed rails will be June 5th. Another 9 Days!!! (Keep in mind we gave our bed frame away on May 19th in order to have room for the new one, so our mattress is literally on the floor) June 5th finally arrives and so did the WRONG bed rails again. So now it has been 30 days and I still have the incorrect bed rails. I have the mover call the warehouse while he is standing in the bedroom. Finally I talk to a person in the warehouse and she informs me that the bed rails will be delivered the next day. WHY COULDN’T THAT HAVE HAPPENED THE FIRST TIME?? She also tells me that the Hamburg location will reach out to us to provide compensation for our troubles. They have yet to do so and it has been 11 days. I highly recommend going anywhere besides Ashley’s Furniture.
Rob was amazing & so helpful. He made our furniture buying experience such a breeze!
Great customer service. I called because I wasn’t sure if the finish on a product I had purchased, the rep was extremely helpful and was able to help complete the rest of my order.
Excellent service
BUYER BEWARE!!!! We have been buying from this store since 2008. Our latest purchase had a cushion unravel around the corners. Since these were still under Ashley's 1 yr warranty, I contacted the customer service dept which refused to fix the issue as well as Jimmie Wade and his team at the local Lexington store and also refused to fix the issue. They won't be getting my business anymore nor will I recommend them to anyone else. Poor, poor customer service
I have been trying to contact someone about an order I placed in January that was never fully delivered. Over 4 months of calls with no answer, and their virtual service doesn't work at all. I just want my barstool to be delivered or my money refunded. At the very least, the ability to talk to a customer service representative. Hello BG - your email does not work; I tried emailing you with a Mail Delivery Subsystem failure to deliver message email does not exist. I hope you see this message
This is long over due review! We bought a couch from here about 2ish weeks ago. Mike Stephen was the man that helped us! He was so relatable, funny and helpful! He made our experience something like none other. Normally I’m nervous going into furniture stores because of pushy salesmen. He wasn’t pushy at all! He asked us a few questions on what we were looking for and showed us a few options then left us alone to talk. He was so much fun to shop with! He’s the best salesman I’ve ever had. When we were going through the application process he made sure to get us what we needed to get the couch we wanted. If you’re going to Ashley’s then ask for Mike! You really won’t regret your decision!
Rob Lewis excellent customer service, willing to get ya the best deal
Finally found what I was looking for, I was in and out in no time.
I've purchased my living room furniture from Ashley HomeStore, and I knew I would get quality furniture at a good price. But the service I receive is the biggest reason I keep going back. It's been more then 10 years and the service hasn't change. Great service and great prices.
This is my second purchase from Ashley! Great selection! Great service!
Very friendly and professional staff. Patient and understanding. Thanks!
Rob Lewis helped us find a couch for our new home; he was patient, extremely helpful. and knowledgeable. I recommend people coming and asking for his help!
Excellent experience and service!! Rob Lewis was so wonderful to deal with during our purchase experience!! Highly recommend shopping here!!!
Great service.
We went in window shopping and found a bargain we couldn’t resist. Our sales person was very helpful. Highly recommend Ashley
The customer service is always great!! I'm a repeat customer!! Kyle was my salesman and took very good care of me!
I had a good experience and I got a good deal 👍🏽
We had a great experience on Memorial Day shopping for living room furniture. Our salesman, Rob, was very helpful, informed us of specials and how to read furniture prices on their signs. He gave us space to roam freely and shop without feeling smothered by a sales person standing over us. When we had questions he was easy to find and helped us to make our final decision. We bought furniture we wanted and are very happy with our experience.
The service was great.
Great service 👍
Thanks Mike S. you were a pleasure to work with.
So today was a big day for me! I picked out and financed a wonderful couch and coffee table from this store. I think the guy helping me was named James or josh maybe Jason, real nice fella with a red beard like Yukon Cornelius from Rudolph was very helpful and patient as I made my decision. He also sold me a beautiful rug for a great price and made it all very easy! Thanks! I will definitely be back!!!
Affordable choices nice staff
Brian R. was very knowledgeable and so easy to work with. Financing was a breeze and the whole process from start to finish was seamless! I can’t wait for my new sofa set!
We had a very pleasant experience today. Aaron was very nice and respectful. Will most definitely be back when we need anything else.
Brian R was a gem to work with! Highly recommend Ashley furniture and Brian!!!
Sarah was amazing to work with. She was busy with another customer but still able to check on me. I spent about an hour and a half in the store but that was because of my indecisiveness. By the time I was ready to buy it took less than 20 minutes to complete my order.
Aaron Rosen was so helpful!!! We had a lot of furniture to shop for and we weren’t sure what we wanted and he helped us find the perfect pieces for our home!!!
Excellent experience. Professional, friendly and helpful without pressure. Aaron R was great to work with.
Used some discounts to get a good deal on the couch we wanted.
What a great experience!
Was in need of furniture for my new home, but was worried COVID was going to make it a difficult task. With Ashley’s I was wrong. I was able to set an appointment time with Aaron and let him know ahead of time pieces I was interested in. A couple of those pieces I didn’t like as well in person, he quickly figured out my taste and pointed me in the right direction, finding me something I loved. The bedroom suit i originally had in mind would take too long to come in because of COVID, but he was able to point me toward something I liked even more that’ll be there in time. I absolutely recommend working with Aaron at Ashley’s HomeStore!
On May 16th, 2020 I placed an order on the online site , since the stores were closed for in-person shopping. After I placed the order I called the local Lexington, KY store to confirm my order & that it was going to be delivered on May 19th, like the email had said from the purchase and that it would be coming from the area. They confirmed the delivery date and I was please with my conversation. I then had a change in my schedule so I called a week later to see if they could deliver on the 16th of May instead. They said not a problem! I then called a week before delivery to confirm that the sofa and love seat were going to be delivered on the 16th as I was moving and needed that date and that date only. They said yes, your item are in stock in the warehouse and we are just waiting to get them delivered to you! I said great looking forward to it. The day before scheduled delivery (May 15th, 2020) I got a text saying "Your items are ready for scheduling. Please choose a date - May 23rd, May 27th, May 28th." None of which work for me because I am an essential worker and have to be at work every single day. I then call their customer service right away and wait on hold for 30 minutes before I am connected with an agent explaining my problem. She then says I should go to the store and see if they can give me the floor model or price match something similar to what I have purchased. When I get to the Lexington, KY store the sales person calls over the manager and I explain it, he prints off my order and writes the customer service number down and walks away. I am then left with the sales agent who tells me that "he is good friends with the guy who manages the warehouse. I just dropped off some moonshine from TN this week, so maybe he can help." 1st: I didn't think we were supposed to be travelling during the pandemic. 2nd: He said he was going to call me back, yeah never did. So now here we are 5/19/20 and I still haven't gotten in touch with Ashley Furniture. I have been waiting for someone to call me back from their customer service as I have left a voicemail, I texted their number and have been waiting since Sunday for a response, I waited two times on hold today before it cut me off. I just want to cancel my order at this point. I can't get in touch with anyone that can do anything. I have filed my complaint on the Better Business Bureau as well as the Federal Trade Commission.
Worked with Rob such a wonderful experience helped us a make a big decision and with payment options! Love it there!!
We bought a storage bed 6 months ago and have had someone come out 3 times to fix it. The slats it the bed or breaking and the doors are falling apart. I called customer service and the lady was rude and stated there a no return policy. I will never buy any furniture from this company again. ******It has been 3 weeks and have still yet to hear from anyone. I has gotten so bad that my husband fell between the headboard and slats while he was sleeping*****
Very pleasant experience, I had a great associate. Gave me discounts I wasn't expecting. Will be back.
Expensive for low quality, other places sell Ashley furniture at more competitive prices, these folks are more about the commission.
If you order online DO NOT believe the date they assure you that you will get it by. They will let you know after you have pay for the product that “due to high demand the delivery may be longer” and it’ll be about 2 extra weeks of time. Customer service when you call are very rude and not helpful. I understand that the times due to COVID-19 is critical but I just don’t want to be mislead in offering one date when in fact it’s not before I pay for a product.
Had a wonderful experience, especially during the appointment only shopping! I knew exactly what I was looking for, and Rob, who was very friendly and knowledgeable, answered all of my questions and helped me be sure that the sectional I had in mind was what I truly wanted. Smooth purchasing process and excited for my delivery! Thank you, Rob!
Buyer beware. No refunds or exchanges after the delivery truck leaves, even if it's their fault. Weeks to deliver. No refunds or exchanges on floor models.
Just purchased a new sofa from Aaron. Great experience, very personable and professional. Would highly recommend this store/location.
I would give this 0 stars if I could. I ordered a sectional sofa on 3/16/20 in the store during their sale. The sales woman was very nice and it went very well. I was told it would be delivered that same weekend, perfect. AFTER I pay the $900 including the $150 to have it delivered, I'm told that original delivery date was full and the sales woman would either call and see if they could fit it on the truck or it would be delivered 4/1/20. I never received a phone call, I had to call the following week and schedule a delivery myself, only to be told that it was on back order and could not be delivered until 4/11/20. My husband called customer service on 4/09 and was told we would receive an automated call 5pm that day. We did get any call, so he called back on 4/10 and was told the order was still on back order and likely wouldnt be delivered until the END OF APRIL. And they couldn't even guarantee that. I asked to cancel the order and issue me a full refund, was told the store manager would be calling to cancel the order but we might get charged a cancellation fee. ARE YOU KIDDING!? I will NEVER shop at Ashley again.
Clean nice place
Purchased our 3rd living room set from Ashley and wouldn’t purchase furniture from any other store!!!
I went in and didn't feel pressured at all. I had all my questions answered and ended up making a purchase. Very pleased!
We showed up close to closing time because we didn’t think to check ahead of time. Staff was very helpful and did not care to stay a little later to help us find the couch and bed frame that best fit us.
Rob helped us find furniture for our whole house. It was very easy and I would recommend it!
We were approached by Kyle, who was very professional and friendly. He did a great job of listening to our needs and went out of his way to help us find the perfect couch. On top of that, he managed to get us a great deal on a new mattress for our guest bedroom.
Went in to look for another nightstand for a bedroom furniture set that I had previously purchased around 1.5 years ago. Greeted by Rob, very friendly, and told him the details of the situation. Looked up my previous purchase, it was discontinued but he went above and beyond. Sent a few emails and found some in another warehouse. Now just waiting for delivery!
I have never shopped at Ashley Home Store before and was happy to find something that fit my style and price range. I ordered a bed and bedroom furniture from Ashley a few weeks ago. I was excited to get the confirmation that everything would be delivered a couple weeks later. However, the delivery was not without issues. They were unable to install my bed because they were missing pieces and unable to install the fireplace in the dresser because they didn’t have hardware. After contacting the store and warehouse a few times and only receiving a call back once, I was told the fireplace is a “slide in” that they don’t assemble, I would have to do that. The dresser came with doors attached so I am unsure how it just “slides in” when it won’t with doors attached. They stated the bed may have been damaged or backordered, they didn’t know. I understand there can be delays, what I don’t understand is why I was never notified so the furniture could be delivered on a different day and completed on the same day. If I am expecting a bed, I expect a complete bed not a headboard leaning against one wall and side panels against another. I work and having to add another day for delivery is an inconvenience. But hey...who cares because Ashley got their money! Also, the customer service is useless. I have contacted them and been told someone will call me back. I have to contact them to discuss the issue and no one seems to know what to say or do except blame someone else and it is always a different person. Which apparently, after reading reviews, is a typical response from this store. Here it is a Saturday night and we are trying to install the fireplace that “slides in”...after removing the doors to the dresser and it is still unsuccessful because lack of hardware. I am asking myself what was the point in paying for delivery and assembly? After reading the reviews and having my own experience, I would suggest you go elsewhere. Update: They came to put the bed together and didn’t have the rails. They came back with the rails and didn’t have the tools to put the bed together so they had to use my husbands. This absolutely unacceptable.
Very friendly employees that give you the best deal possible for your purchase!
Very professional, kind and helpful in making decisions.
Everyone I dealt with were awesome and answered all of my questions.
Good selection for all rooms.
Staff was super kind and friendly, helped us get an awesome deal.
Good place.
Extremely helpful salesperson. She made me feel important and did not rush my decision. My daughter and son in law also purchased from her precious day and they were also satisfied.
Worked with Rob Lewis and he was a great help, very good customer service
Helpful staff
Great prices and great service
WORST customer service EVER! I never write reviews but this I felt necessary. I ordered my furniture(sectional couch, dining room table and 2 beds) the beginning of January and STILL haven’t received all of my items(it’s almost MARCH!!) Delivery dates have changed over 4 times and it’s so frustrating. No one seems to care. Will never order from this company again.
Kyle and Rob were great. Helped me find exactly what I wanted and were courteous and friendly. Great furniture shopping experience.
Excellent transaction between Rob Lewis and myself. Knew exactly what I was looking for. Will definitely shop there again
Rob was great! Seamless process. No long drawn out high pressure sales. This is what we want, this is what we have. Not our first Ashley purchase. It will not be our last.
Worst customer service ever. Don’t buy their warranty on anything as it literally covers nothing. We bought a couch and the seam split.. the warranty only covers if there it splits in the middle of the seat.. not the seams. It’s 5 months old and now we own a broken couch that was made poorly. Terrible quality and even worse customer service
We stopped by the Lexington location over the weekend. We were helped by Pam who was AMAZING! She didn't pressure you into anything and let you just come to her if you had questions. She was very patient with us and easy to work with. Would highly recommend this store because of Pam!!
This has been our second purchase from Ashley Furniture. There is a reason we keep going back, we enjoy the atmosphere, products, financing and service. I highly recommend this store, oh and ask for Pam...
Went looking for a bed....Pamela Walden approached us. She was very friendly and personable (not fake). She listened then helped us find what we wanted....told us about some very good specials (on bedding). I fell in love with one and she went out of her way to help me and to see that I got all that was connected with it! She was wonderful. Then I found a couch. She helped make that deal sweeter. Great Experience! That you Pam! You were awesome!
Everyone was a great help! No pressure, but went above and beyond to answer questions and help in anyway.
Rob was great! He took the time to listen to what I was after and showed me several different options. We even shared a couple of personal stories. Finally found what I was looking for and he set everything up fast! Very professional! Looking forward to my new sofa!!!
Great deals
Pam did a great job giving us space to look around but never being too far away to answer a question. Found a couch that suited us. No upselling. Thanks for a hassle free experience.
Kyle was so helpful today! His professionalism and patience in dealing with me being nervous spending a lot of money was so appreciated. I will always go back to him and recommend him to friends.
Helpful staff and a good selection.
Just got a brand new sectional because Pam walked me through the whole process. Go and ask for Pam for expert service and 100% satisfaction!
Helpful staff...Good sale...And hopefully quick delivery!
Got an entire bedroom set and most of a living room set for an incredibly reasonable price. We worked with Rob who was very helpful and gave us our space at the same time without harassing us! We had a great experience.
Our salesperson Pam was very helpful discussing all pricing options on the kitchen furniture we had selected. She made it an easy process and our furniture will be delivered in two weeks.
Great store with a friendly and knowledgeable staff that is eager to assist you in finding what you need. We were looking for a new mattress and were very happy with the wide variety of brand names and great quality.
This is what Ashley Furniture thinks is acceptable. We ordered this sectional from the Lexington, KY store on January 4th. A confirmation email of delivery (with ALL items included) was sent to my husband the day before delivery. This is delivery day......and we’re missing the right arm loveseat. Delivery man informed me that the item was on back order. None of this information was relayed to us! The item will not be available now until February 11th. Totally unacceptable. Take your money elsewhere! We will NEVER shop there again.
I ordered a complete living room set from Ashley Furniture on November 24, 2019 and I am still waiting for the remainder of my order to be delivered. Mid December I received two out of three end tables, one coffee table, a wall unit and the area rug. The couch, love seat and third end table came several weeks later after delivery was pushed back. Today made four times my chair delivery was pushed back. The VM from this afternoon said it was once again delayed from February 5th to the 11th. When I called to voice my frustration the CSR (all calls for to the call center) said oh yes I see where it is noted as not available until February 18th. I said so I guess I can expect another call before the 11th to say delivery is delayed for the fifth time now until the 18th. She didn’t know what to say to that other than, I will note your account. If it doesn’t arrive until the 18th, that will be less than one week shy of three months, which is unacceptable. Has anyone called to apologize or offer a discount for our inconvenience? No because they got the sale. I am so disappointed that as far as I am concerned they can come and get it all and I will gladly take my business elsewhere. My last two encounters with them has not been good. I think they have lost a long-standing customer at this point.
Great Sales Rep. Great purchase experience. We can’t wait to take delivery of our new sectional!
Pam was very informative, friendly, and helpful. The store is so fun to shop in! They had a great selection with competitive pricing. My only regret is not buying all of my new furniture with them. I could have gotten the same pieces for less. The store manager Jimmie Wade was delightful as well. Thanks, y'all!
Great experience and the sales staff was very helpful.
Huge selection, helpful staff and affordable pricing.
Unfortunately the adjustable headrest motor on the sofa we bought went bad a year after we bought it. We had a protection plan so they sent a tech to look at it and found that it was fixable. When they tried to order the part the motor is no longer available. So Ashley has decided to replace the sofa with a new one. They have done everything to help us out with this. Really appreciate it!
Great experience in the Lexington store. The sales associates were friendly and helpful. They were knowledgeable and available to answer questions, but were not pushy at all. Happy with the in-store experience, and love the design and comfort of the sectional...however not at all happy with the delivery. The sectional arrived damaged in 2 different pieces and still has not been resolved. I have made numerous calls, been put on hold, transferred and calls disconnected after sitting on hold forever, before finally being transferred to an outside furniture repair company who will not be able to come out and repair the couch for another week. So for three weeks I have broken couch with multiple nails exposed which my kids keep cutting their feet on. After spending over $1k on the sectional, I'm not really happy about this. 5 stars for the store associates and the comfort/design of the couch, 0 stars for the delivery and customer service resolution.
The staff was great. Big John my salesman was patient, knowledgeable, and asked for assistance when he didn’t have the answer.
Great experience and found the perfect items I was looking for thanks to the help of Sarah and Rob.
Great experience shopping at Ashley HomeStore in Lexington with salesman, Kyle. He was extremely helpful, polite, and went out of his way to address all of the things on my list. A+ for Kyle! However, I did purchase many items, and delivery dates are pending. I was pleased with all of the people at the store (Jimmy got me a bottle of water while waiting on paperwork). Thanks to all of the nice people! Ruth
You keep deleting my review, so I will keep posting. What a horrible experience, I hope my review can help someone else from making the same mistake I did, please shop elsewhere. I purchased multiple room of furniture starting on Black Friday. I then went back a couple weeks later and purchased bedroom furniture, dinning room furniture and entryway furniture. I told the salesman very clearly multiple times during the visit that I had to have the furniture by a certain date, and that I was a recent widow and would be reliant on them to follow through with delivering the furniture or I would be in an empty house. Before I made the purchase I made sure everything was in stock. I was assured everything was in stock with the exception of one nightstand. Well I moved into my empty house earlier this month. .Several days before I moved Ashley sent me a message that my delivery was confirmed for 1/30/2020. I called and checked to see if there was anything they could do seeing I am living in an empty house, and was told they could deliver on 1/24/2020, which was longer than anticipated but I had no other choice. I called customer service yesterday to see if they could tell me if the delivery would be morning or afternoon since I would have to take off work. I was then told “ we aren’t delivering furniture tomorrow, it won’t even be in until February 11th.” As I was close by I went to the store to see if I could get this straightened out, I asked for my salesman and jokingly said that I may yell because I am so upset. Not only did the salesman never come speak with me, but no one even talked to me about the situation, just pointed me to the service desk where I ended up asking for my money back. I have spent thousands, and waited weeks, living in an empty house and they cannot even say that they are sorry, or offer to look at the computer to see if there was something that could be done, or even take the time to listen to my concerns. Mike I am not sure how you live with yourself knowing you purposely lied and misled a grieving widow just to make a sale.
The store was very clean and all the employees were polite. My salesman was very patient and knowledgeable. It was a very pleasant experience.
I rarely ever leave negative reviews, but this is absolutely the worst customer experience I have ever undergone. My initial order was lost, so I filed inquiries with both UPS and Ashley Homestore. The customer service agent at Ashley assured me I would have a replacement in a reasonable amount of time, via email reply (days after I had sent my inquiry). At this point I elected to cancel both orders and request a refund. It took over an hour of being actually connected with a customer service agent on the phone (not counting the time it took to be connected); the service agent not only seemed to have no idea what I was talking about - asked what was wrong with my product several times after I repeatedly told her I never received the product to begin with - but we finally got on the same page and she told me both orders would be cancelled, and I would receive a full refund. A few days later, an extremely banged up, ragged looking box was delivered... containing one of the beds that not only was I told were cancelled, but I would be refunded for. Needless to say, I have seen no refund clear my account, and I haven’t yet even opened the damaged box to actually view the product. I will absolutely never order from Ashley again, and will encourage others to look elsewhere when searching for furniture. Extremely unprofessional, untimely service offering zero follow up to ensure reported issues were resolved.
Was really impressed with Pam! She was very helpful but also gave us our space to explore all of the amazing variety they had for us to experience. Should be the last piece of furniture we need, but if not, we will definitely be going back.
The Lexington store goes above and beyond at every level, Rob Lewis and the general manager are extremely knowledgeable and helpful. I will continue as a customer for life because of the quality of the furniture, price, and most definitely because these 2 gentlemen.
Decided to shop for a new dining room set and got to work with Rob Lewis. He had sold me my urbanology bedroom suit and of course had me sold on an urbanology dining room set! I will forever shop Ashley and Urbanology!!
Good prices a d assortment
Kyle is great to work with - definitely recommend asking for him when you visit! My husband and I have had two great buying experiences and will be back for other home furnishing needs in the future.
I ordered the Valebeck table with bar tools today. Jimmy and Kyle were very friendly and helpful. I always have a good experience at Ashley furniture.
Great price on a new bed and our salesman was very helpful and knowledgeable !
Rob was great. We bought a bedroom suite 3 years ago with Rob and returned to buy a sofa and loveseat. Great experience! No pressure to buy and every question we had was answered. We would recommend Ashley HomeStore to family and friends. Also a shout out to Jimmie who informed us that if we didn’t win the thousand dollar shopping spree that Rob would give us a thousand dollars! Just kidding! Thanks Rob!
Great service!!! Showroom has a lot to look at.
Pam was awesome, she helped us find exactly what we wanted and made the whole process so simple! We will definitely shop there again.
Robert was exceptionally helpful. The relaxed environment allowed us to shop at our leisure and we ended up buying furniture for a second room while we were there.
It has been almost a month since the purchase was made, with the living room in stock at the time. Then 4 days before the delivery date, I received a call stating. That this furniture is on back order now and that our delivery date was pushed back another 2 and a half weeks.
The experience that I’ve had with Ashley Furniture has awesome. I recommend and only ask for Bryan K For your salesman he really know the furniture business He very kind and patient and so informative Believe me I went to every furniture store in Lexington KY I brought 2 living room suit I got the best Quality and sales deal for my money at Ashley oh the manager was great and easy to work with
My husband and I ordered a sofa and loveseat on Jan 4. our salesperson Brian R. was great and so was the lady with Acceptance Now. We were given a delivery date of Jan 15 and we made sure they knew to call my number before delivery because my husband would be in Korea. On Monday I did get an automated call to confirm delivery for Wednesday between 11:30 am and 2:30 pm. Tuesday night I gave someone my old sofa. I waited until 10:30 am yesterday to take my old loveseat out to the curb so it could be hauled off. Delivery guys showed up around 11:35 and one asked me where I was putting it so I showed him where I wanted both pieces. That's when he said they didn't have my loveseat. He asked if anyone called to tell me it wasn't coming and I told him no. He took a picture of my sofa, had me sign for it, then called and confirmed it was delivered. When he was finished it was my turn to talk to the lady to confirm delivery. I asked why my loveseat wasn't delivered and she said it got to the warehouse after the delivery truck left. I asked why I wasn't informed and she said she left a voicemail on the 354 number. I told her that was my husband's number and he was in Korea and he couldn't get his voicemails and that they knew to call my number. She said someone would call in 24-48 hours to set up delivery. I called them myself this morning to set it up. This lady said the earliest they could deliver would be Wednesday the 22nd. I want it and actually need it to be sooner. The lady got an attitude when I told her I would be leaving a review and it wouldn't be a good one. This wouldn't be a big deal if someone had just actually let me know the loveseat wasn't coming because I would have kept my old one so we would have enough seating in the house. By the time they were here and told me my old one was already wet. Now until next Wednesday, if they actually get it right this time, some of my family will have to sit on kitchen chairs or the floor. Both are ok to sit on for brief periods of time but neither are comfortable enough to sit and relax and watch tv for long. Because it was a mistake on whoever called to leave a voicemail instead of talking to me, my loveseat should be delivered today or no later than tomorrow. Poor communication on your alls part. I am not a happy customer.
Enjoyable shopping experience at the Ashley Home Store. Our salesman, Rob, was friendly and helpful but didn’t pressure us at all. He introduced himself when we arrived, spent a few minutes explaining their sale and finding out our needs. Then he pointed out some features of a couple of items and stepped away so that we could explore for ourselves. He was attentive from a distance because it seemed like every time we had a question he was there to help without us tracking him down. We will definitely shop here in the future and look for Rob to assist.
The service was great! Got a new King size adjustable bed. Brian knew all about the bed and helped us select the best mattress for our needs. He was very knowledgeable on all the different types of beds.
Ashley home store in Lexington one of the best place to shop they understand
Wife and I are remodeling and refurbishing a new home. We’ve been to the Lexington, KY store a number of times for help, and have purchased in-store, and online. The quality and selection is very good and the customer service has been excellent. I can recommend!
Vickie was very pleasant with helping us find what we needed. Gave us tons of different options and let us make the choice we wanted with full support. Will be back for our next purchase to see her!
We had a very pleasant experience. No pressure sales staff but they very knowledgeable. The staff was very helpful.
Amazing place to shop for whatever home furnishings you maybe shopping for to make your home your happy place for love ones, friends and yourself. Thank you Aaron, at hamburg location for all your help, you did an amazing job. Highly recommend Ashley Furniture , great prices and larger selection.
No pressure sales, reasonable prices. Would highly recommend Bryan. (Sleep specialist)
(Translated by Google) It is a beautiful store, with a variety of styles, with good prices and excellent service. (Original) Es una hermosa tienda, con gran variedad de estilos, con buenos precios y una excelente atención.
Friendly Staff
Super busy going in last night but they had plenty of help! Explained in great detail warranties and sale going on. Let me browse and then came to see if I liked anything. No hassle. No pressure to buy, which I did!
Mike, my salesman, was very helpful and knowledgeable about the products. This was my second time purchasing from this store and it is always a good experience.
We always get exactly what we need at Ashley. Aaron, is always so helpful and check out/delivery is so easy! We are thankful!
Great experience and the first time in this store!! Brian was awesome and extremely helpful filling our needs, especially with the sale event, delivery etc. Definitely would refer people here. Nice selection to choose from as well.
Robert Lewis is the best!!
Great experience, took me directly to the mattress I needed and gave me time to look at other options
Rob helped me find the best possible price for the items I was interested in.
Love this Ashely's all the sales people are so friendly and kind! They answered all my questions and provided great service! Would definitely recommend
I really appreciated the great customer service from Kyle and Brian at the store on Bryant Rd in Lexington! Great team work, and great attitude and sincerity about "making it happen" for me, even when I didn't get the credit approval I initially asked for!
Rebecca was very down to earth and an excellent salesperson. She was very knowledgeable about sleep and knew exactly what type of mattress we needed. I hope to work with her again in the future.
Easy to view items, no hassle from pushy salesmen. 2 years later - Updating this review to a 1 Star. Summary of reasons below. Bought a sectional with 2 recliners. Upon initially receiving items, one of the recliners was loaded with dried glue. They replaced it without issue. (No stars deduced). 6 months later, the recline lever broke. It was plastic with metal wires tied. Tried calling Ashley furniture multiple times, left multiple messages, send an email, and received no response. (3 stars deduced) The wooden support on the back of the other recliner broke yesterday. I replaced it with a similar piece, and noticed the cheapness of the supports (staples and short nails, no screws). Also noticed many other boards were cracked. (1 star removed) I would not recommend buying furniture from them. They do not return calls (or emails), and we’ll likely need to replace this set quicker than we should.
So here's my experience. Ordered a $600 table on 11/16/19 and it was delivered on 11/30 with 5/6 chairs wobbly. Called multiple times over a period of a week and a half and finally got a service appointment with their subcontractor out of Florida "Fast Furniture" for 12/27. They didn't show up and the repairman asked to reschedule for Sunday the 29th. I agreed but then no show again. They called to reschedule for Monday 12/30 and guess what, no show and no call yet again. I am now out 2 full days of work waiting for repair of a "new" item. It's actually a lovely table and I was considering furnishing my whole home with Ashley but I just can't go though this customer service loop again where no one can take responsibility or get anything done. My issue remains unresolved.
Sales team was fantastic. Delivery of furniture and communication from the Order management team was awful. waited 4 weeks for sectional and the day before they called and said they need to reschedule and I would need to wait 2 more weeks. Terrible experience
We purchased a sectional couch from them. The sales crew was friendly enough, however they ended up messing up our order; even after I pulled up a picture of exactly what I wanted to verify because I thought the description sounded wrong... So after a 3 week wait from the factory our sectional showed up in the wrong configuration. The delivery guys left the couch, so we had an awkward setup for an additional 2 weeks while we waited on the correct couch to come. When the correct couch finally came, it was incomplete from the factory and none of the feet could be mounted on one half of the sectional. They left the incomplete couch and a reapir man had to come the next day to complete the job. So after having to take of work early on 3 different occasions to be home for Ashley deliveries we finally got the couch we wanted... It was a very big hassle and we wasted several vacation hours that we did not plan on using.
Chris L was very genuine dude never once pressured us. He gave us the time we needed. Highly recommend visiting Chris when it’s time to get some new furniture!!!
Great selection. Really nice salesperson. The store is hard to see when looking for it on the road, needs a lighted sign.
After receiving the delivery text 48 hours in advance, the next day I get a call saying the delivery was delayed two weeks. I had already moved my furniture out after receiving the text. Very poor communication on Ashley’s part. Also their warranty is a complete joke.
My wife & I worked with Rob today to furnish our new home! He made the process super simple and enjoyable. We're so excited for our new Ashley furniture to be delivered!
Rebecca White was amazing for me. I came in Monday and forgot to measure one of my bed rooms. So because it was the holiday, I wasn’t able to come back til Friday and she still helped me out with everything. That also includes my discount
Purchased new furniture here today and Rebecca, our sales associate, was very helpful and knowledgeable about the furniture. Rebecca assisted us in getting the best discount and wasn’t too pushy. She let us look around without being too clingy and didn’t try to sell us things we didn’t want or need. She was very understanding that we needed practical furniture to stand up against kids and pets. Would definitely shop here again and I can’t wait to get our bedroom suite and couches.
Absolute worst experience I’ve ever had with a company , worst customer service , called 17 times in 4 day period and finally had to cancel my order that was supposed to be received before Christmas as a Christmas present (originally on the 19 of December ) called and Spoke with multiple people over the phone was told 10 different things , would not recommend purchasing anything online through them , they do not care about there clientele, will lie just to get you off the phone now it’s after Christmas and I’ve yet to get my wife her new bed for Christmas that was ordered on December 13 , didn’t offer any coupon or discount or even a withdrawal of shipping ( which was a 90$ shipping fee LOL) therefore I had to cancel the order . Would not recommend.
Very helpful and fast process purchasing!
Great attention.
RUN AWAY from Ashley Furniture. I will write a thorough review soon. I will say that the staff at this particular store on Bryant is not the problem. But my husband just had heart surgery and doesn’t have a bed to sleep in because of the incompetence and horrible customer service of the Ashley Furniture stores ran by the Spencer group in KY. They took our money and will not replace a defective headboard that THEY sent us because we moved across state lines to a place that is 95 miles from the home store. They want ME to figure out a way to bring the broken headboard (that has a manufacturing mistake) that THEY brought to me back to the warehouse when I have a recovering husband and a newborn at home. My home in OH is closer than most of the places they service in KY!!! I will be seeking further counsel and filing a formal complaint.
Thank you Aaron Rosen for assisting us with the purchase of a new couch & love seat! We asked A LOT of questions, took time to narrow down our choices & even went back & forth on 2 sets! You were more than patient, friendly, helpful, respectful of any decision we decided as well as us discussing it between ourselves!
Ordered furniture on Oct. 28. Promised full delivery by Nov 26. Didn't happen, I asked for a full refund. 4 weeks later, 2 months after initial order and I don't have furniture or a refund.
Great buying experience with Rob Lewis
Good selection. Rob was very helpful.
Don't Every order from Ashley online! The online customer service department is rude and not helpful! I received a night stand that was broken! Not only did it take them several days to respond but when i requested to speak a Supervisor, she was also rude. I paid for assembly, and they refuse to give a credit or a symbol the replacement nightstand! I dont recommend buying any furniture from there online department!
We bought two couches from here John Wilson helped us out and was amazing helped us out and was very professional can’t wait to do business with them again!!!
Vickie, our sales lady, was awesome. She was very helpful but not overbearing. She was knowledgeable about the options and offered helpful insights. We purchased furniture for three rooms and a few individual pieces. Overall our experience was very positive.
I'm hosting Thanksgiving and Christmas again. Needed a new couch in the worst way. Sarah at the home store in Hamburg Lexington, KY. Was nothing but excellent. Patient knowledgeable absolutely helpful and worked with me the three times I stopped in to decide what I needed.
The manager Rob was very helpful and a delight
Furniture does not hold up
Had a very informational salesmen. Very nice furniture with good deals.
Brian went to a lot of trouble to get us the piece that we wanted and get it to us before family came in for Christmas
My husband and I had some issues with a purchase we were trying to make online so we went up to the store where we were promptly greated by Brian. We were having some serious issues with Synchrony (which is the finance company they use). We were beginning to get frustrated and Brian assured us that he would get it situated. After being on the phone with the bank multiple times we got the issue resolved. We really appreciate Brian's patience with the whole situation. If we need any more furniture we know who to go to! Thanks again!
Rob was very helpful, there was a nice variety to choose from at lot of different prices. The holidays were making getting a couch quickly hard. Rob was amazing at helping us see the different shipping and purchase options, as well as payment methods. Will shop here again 10/10
Our sales person was very helpful
Aaron and Kyle were great salesmen. Very patient and helped us walk through all of our options.
Great experience, great service and A really great quality bed for A good price.. Very happy with my purchase. Ask for Mike
Rob and Vickie were great. The process was very simple to purchase and very reasonable prices. Both Rob and Vickie were very knowledgeable about their products ans showed us every option that we were interested in. I highly suggest Ashley Homestore if you are looking for any bed, mattress, couch, love seat or sectional. Couldn't be happier!!
Purchased a bedroom suite the first week of October. At the time of purchase I was told it would be delivered in roughly 4-6 weeks. It is now 12/6 and I have not received what I purchased and I am now being told it may be January before they can deliver. I cannot understand a business model in which a company sells a product they cannot produce in a timely manner. Shopping here is a mistake I will not make a second time.
Worst Place I have ever purchased furniture! I purchased the end of August it is October 2nd and I still have not received my bed. They canceled my delivery on me 4 different times telling me my items was on back order. They also can not accommodate a time for working people to deliver at a time that is good for them especially when they work full time. Needless to say it has been over a month and I still have not received my bed. It is very frustrating especially when you have paid a lot of money for some thing. When I purchased the bed the seller told me it would be delivered a week after he placed the order it was not true. I would tell people to not go here and buy anything and if your needing some thing quick do not plan on getting it fast. And they will not accommodate for you at all. I also got quoted by a manager there that my total price of everything was on thing , then got the bill in the mail and it was totally something different. Worst Customer service worst everything here. Please No One Purchase any thing from here. I have had my mattress only 30 days I was told I had a 90 day warranty. Now my back hurts so bad when I wake up and my 2 yr old Daughters. That we are going to have to get rid of brand new mattress less then a year. I have tried to contact everyone I can think of too try to get some thing done. And no one will help me. Please everyone STay AWAY from this place it is AWFUL!!
The staff is amazing, super nice, super helpful. And I got an amazing sofa at the best price I’ve seen!
Nice furniture.
Better material, better product and good price
Beautiful furniture and helpful staff. My only criticism is the length of time between purchase and delivery.
The customer service and product was great. The only issue I had was I came in with an idea of what I wanted to purchase by looking online but since I was using the store financing, I would have to use a different finance option to purchase online. So the process took alot longer since I had to choose something else to buy. Overall I had a great time!
I came in on Black Friday and Mr. John Wilson greeted me quickly than I expected. I showed him the flyer of the furniture I was looking for and he was polite, patience and clear on answering my questions with no pressure. He even walked me around looking for barstools and took time to pick up a ottoman to carry it to the seat to see how I liked it paired together. I was approved for the 6 months plan which I’m cool with. Ashley Furniture has a lot of great accessories, I’m definitely coming here again! Thank you John!
Rob was wonderful to work with - he gave space to look around but was available for questions and gave suggestions on how to best build our couch to insure it would fit in our space! The process was super simple and the Black Friday deal was awesome! Highly recommend!
We had a great experience here. Very friendly, very helpful. Special thanks to Rebecca for assisting us and giving us the best deal possible. We were able to furnish our new home with ease. Overall great place!!!
So great! Super helpful! Jesse was great!
I went into Ashley Homestore in Lexington,KY. to purchase a queen size mattress today. I must thank Mr. John Wilson. He was kind , honest and got me a great deal. Thank You , for being efficient and awesome. Chauncey Mason
Just bought the PERFECT couch and I couldn’t be more pleased with Ashley Homestore or the sales professional I was working with, Rob Lewis! I gave him an idea of what I was looking for and he showed me several options that were available on the floor. I found a couch that was even more perfect for my space than what I had envisioned. Working with Rob was easy, I cant’t wait to get my couch in!
Great experience. Got everything I wanted. Aaron and jimmy were amazing.
Mike Stephen was great to work with! Easiest buying experience and I got a great deal! I can’t wait until it’s delivered! Thanks again!
They were very friendly and helpful. John took the time to help us pick out the perfect sectional. Would definitely recommend and would return for future furniture purchases.
Visited several furniture stores and Ashley's not only gave the best deal hands down! The staff was amazing, not the least bit overbearing. Awesome experience!
Brian was a helpful and nice salesman, he gave me good advice and helped out a lot in driving my purchase. Plus they have a great selection in general would absolutely recommend!
Excellent service... Fine sales people, Thanks !
Robert at the Lexington location was great! He took the time to go over different size options since we are limited on width. Highly recommend! Very friendly!
Very helpful service in purchasing a new mattress. There were a few mistakes with paperwork, but they were more than accommodating in getting those mistakes fixed promptly after they were noticed.
We went to three different stores in our pursuit of a sectional: Lexington Overstock Warehouse (LOW), a furniture warehouse, and Ashley Furniture. The lowest price for the best quality and best looking sectional (and that includes delivery and tax) was Ashley Furniture. We were unimpressed with the owner's attitude at LOW, but from the moment we walked into Ashley, we felt that everyone at the store was friendly and welcoming, and they weren't under any pressure (from their ownership/management) to sell or upsell us. They also had a very streamlined process that made our visit quick and efficient.
Good customer service! They answer your questions but give you space to look and think. Rob was great!
Aaron was great, he answered all the question and put up with my father joking around. Because he was helpful for us to find all the items we needed wee will return when we are ready to get more.
Mike was great in helping us find exactly what we wanted. He didn't pressure us to buy and we will ask for him when we go back for our next purchase!
Nice selection and fair prices.. no hassle buying.. love the customer service at this store.. no pressure sales just good service
Aaron Rosen was great help!
I had searched all around Lexington for new couches, (seriously I went to 6 different stores) and I was starting to get so bummed that I wouldn’t be able to find what I wanted in our price range. After walking into Ashley Home Store I couldn’t believe that I actually had options in my budget, and several of them! Pam helped us find the perfect sectional. Beautiful quality, great price and EXACTLY what I was looking for. I left feeling so happy and relieved my search was over and our new couch would be here before Christmas. The staff was friendly and helpful and everything in the store was beautiful. Definitely recommend if you are looking for something that is great quality and affordable for a new family with small children starting out. My family will make many great memories in our beautiful new living room, will most certainly be back!
Staff are always super helpful and they have a variety of nice selections.
Fast and easy experience. Thank you!
Rebecca was a pleasure to work with!
Friendly service and a huge selection.
great buying experience - Sales associate Kyle is fantastic!
I love Ashley furniture because of their quality and exceptional customer service. That’s the only furniture I will buy.
Rob knows his stuff! Very helpful with the selection process! Aaron has been our go to rep at the Hamburg location because he will go above and beyond to put a room together with us! We’ve been very happy with our service so far and we’ve been a customer for several years now
Stopped in to look at living room furniture, and ended up buying a package. Rob, our sales person, was wonderful to work with, and explained all our options clearly. Can't wait for the furniture to be delivered. I was a little disappointed when I did some research and found one of our two pieces were further discounted online than in the store -- will research before purchasing in the future. Great selection of furniture!
We have always received wonderful service and also exceptional quality of furniture. We bought our couch and chair back in 2014 and they are still like brand new even with dogs. Today we went and purchased bar stools and can’t wait to add them to our home.
Helpful salespeople but hard to navigate in a wheelchair. Their prices were also way too high. Much higher than nearby stores.
Pam was knowledgeable and made the process of buying a sofa easy and fun. We will definitely be back when it's time to buy our mattress.
BEWARE! If you come by here with your wife you may end up leaving having purchased furniture. Happy Spouse Happy House. Just so you know that was a joke. I am completely happy with our experience and our purchase. First off let me say everyone there was polite and left us to look around and see what they had to offer which personally is what I prefer. We had ZERO intention in buying anything. We came out today to check out some sectionals. We currently have a recliner for me and her 2 leather couches. We've been talking for the last 2 years about getting a sectional and went by to see what they had, pricing, etc. Well we found one that could be customized a little. We added a few pieces to the display and it's exactly what we were looking for. They just happened to be running some promotions this weekend and I thought it couldn't hurt to see what our total and payments would be. Fast forward 20 minutes we're not only leaving with a sectional (which just so happens to fit PERFECTLY where we want it, I literally just measured and I mean within a few inches) and a NEW bar top kitchen table and chairs. We couldn't pass up the promotion and how affordable the payments were going to be and with 0 interest I might add. Also considering there was only 1 that fit exactly what we were looking for between fabric, recliners, right amount of arm rests and a chaise lounge. Who knew if it was going to be there when we were really looking to pick one up. Now we have that out of the way. I'm sure they have a bunch of great people working there but we had the pleasure of working with Brian Watkins. Let me start off by saying I absolutely hate sales people, especially car sales people. They push, and poke, and prod and offer you thing you weren't even asking for at prices above what you said you wanted to spend. Brian was the exact opposite and I can't thank him enough for his service. We met him when we first came in, he introduced himself and then let us know he would help if we needed anything. That's it. No pushing, asking questions, etc. We looked around and everyone left us alone. We ended up passing by him quite a while later and we were asked if we had any questions. I commented on a sectional or 2 we liked and he let us know which ones in the store were like what we were looking for. I asked a few questions let him know we weren't buying today so he gave us a card and that was it. He is the sales person I wish everyone was. Just let me look and I'll find you if I have questions. We ended up in our suv in the parking lot and I happened to look at the paper he gave my wife which I paid no attention to until then. We talked about what we liked and didnt like in the store and decided with the promotion they were offering it couldn't hurt to get an idea of what we would end up paying. He worked up the numbers and my wife and I talked it over and decided we both were impressed with what was being offered. I just happened to mention (which may or may not have been a mistake to some peope) I liked a few of the tables and chair sets. We have been wanting to replace our old one as well. Let's see what it would change if we added in the set. Well the $10 it went up was worth it to us. So we're now having delivered a sectional plus a table and chair set we've been talking about but never actually took the time to look, delivered to our house in a few week. If you want the kind of service I like then ask for Brian Watkins if you decide to shop here. Also some pics of what we ended up buying. The sectional has a few more sections added to it. EDIT We have had our furniture in our home almost a week now. The 2 delivery guys were great. Very polite, did a good job keeping the house clean and putting everything together. It was also all accomplished without waking my 1 year old up from a nap. We couldn't be happier with our purchase. Thank you!
Had a uninterested salesman who is supposed to be the top seller. Nah
Got a well made bedroom furniture set at a great price. The staff was helpful with questions and quick to beat online pricing.
Knowledgeable
Didn't have the couch we wanted to buy on the floor for us to see, but helped us buy it for less than the advertised price on line
I want to thank Ashley HomeStore for such a pleasant shopping experience! I got everything I needed and a quick delivery time. John treated wonderfully he knew I needed to just find what I liked no pressure! Bought a dining room set, couch and oversized chair. I will be back for more.
Vicki was very helpful, if you go make sure to ask for her!
Great selection! Was able to find what I was looking for. Friendly and helpful staff.
Great shopping experience. No pushy salesmen. Very friendly and knowledgeable staff. Pam was wonderful in helping us select our living room furniture.
Great deals and the staff is fantastic. Ashley Furniture's service department is absolutely awful. DO NOT BUY A LIFT CHAIR FROM THEM. My disabled fathers lift chair died after TWO MONTHS, and the service department has done nothing to get his chair fixed any faster. I've contacted them 4 times within 4 days and not once did I receive a promised call back.
Worse furniture store in Lexington we bought a t set of living room recliner coffee table coctail tabel 3 months ago we still don't have the cocktail table and also get charge delivery We asked before if delivery was free they said yes if you buy more than 1000 dlls Customer service terrible Sucks
The only reason I am not giving a 5, is issue with product exchange. My original dresser had a crack in the frame, and it took multiple calls on my end to get help. I had to call the customer service number several days, several times a day, to get any information. Second dresser was brought, and it had several scratches, and finally a third was delivered in good shape. Associates were all very nice, it just didn't seem that anybody knew your procedures.
Everyone was very nice and very easy to work with and I love my new living room!
Purchased a kid dresser and mirror. Decent quality & affordable. I wish there was an in store pickup option instead of either driving to Louisville, or paying extra for delivery.
We went to look not buy, to see if this store had our type of furniture. Our sales associates was very helpful, she knows her products and listens to her customer. After sitting on about 3 sofas, she took us directly to a sofa she thought we’d like. With no pressure, we bought the sofa and loveseat. Exactly what we were looking for!
I was more than happy with the service I received today from Pam. She was so helpful and informed me of my discounts. She let me shop and never pressured me quick to show me my options and easy to talk to. When I go back I'll definitely ask for Pam.
I was very pleased with my service at Ashley Home Store. Ended up getting a more expensive living room set, but not pressured.
My pet peeve is furniture delivery people. I ordered a couch and wrote a check for it on October 15. A date was set to deliver it on Nov. 26 Saturday. They contacted me a couple of days before and said the delivery had been changed to Monday afternoon, a day I can't be there because of work. Now I get my couch on Dec. 10. The only thing I was told was the issue was related to Black Friday, which seems odd since the original delivery date was set over a month ago. I will revise this review once I actually get the furniture. Edit: The furniture we purchased is holding up well and is really nice looking. While it took to long to get to us, everyone there was friendly and tried to help as much as they could. I would now recommend looking at what they have. Just figure in a long wait when you go there.
Our experience here was excellent from start to finish. Excellent customer service, quick credit approval and processing. Minimal paperwork and setting up a delivery date was smooth. I highly recommend this location to anyone looking for quality furniture and a great experience.
Brian was great & helped us find the perfect couch!
Rebecca was great she helped me a lot to decorate my living room I had pick out a sofa but the end tables & coffee table didn’t match.. I am not the greatest decorator so she help me match my end table & coffee table with another sofa so then it all went together & my recliner too.. she was awesome & very patience with me!!
We had a pleasant experience with our recent visit to Ashley HomeStore in Lexington. Aaron was super helpful and friendly. He checked on us regularly (but wasn’t pushy) and answered all questions we had. We were able to find almost identical products at other locations for a lot cheaper, after we had already purchased with Ashley. We loved the items we purchased, just wished the pricing would have been better. Even after discounts, we paid a considerable amount more than what we could have for nearly the same items. Concerning the store, however, our experience was great!
Had a wonderful experience at the store very helpful and willing to listen and offer advice about the furniture we wanted, wasn’t to happy about the delivery.
I Like Ashley’s furniture every one is always helpful and the prices are reasonable.
Sales rep was very knowledgeable about the different mattresses. He listened to my needs and we picked the right one. Mattress was delivered quickly and efficiently. Delivery staff was great. Love the mattress... super comfortable. Great experience at this store.
Pam was fantastic! Polite, attentive, helpful, I couldn’t have asked for a better salesperson. The store itself was clean and bright, and they had a great selection. Checkout was simple and convenient too! I was in and out way quicker than expected. 100% would recommend!
I am so disappointed. I was at the Lexington store yesterday with my daughter and we purchased a chair and end table for her. Our salesperson, Vickie, was so helpful and nice. The store is beautiful, and I thought that the furniture prices were reasonable. The shock and awe came when we saw the delivery charge! For a chair and end table (worth $722.48), we were charged $129.99 to deliver to my daughter’s apartment! At Burke’s furniture, they quoted us a $45.00 delivery charge for the same furniture selection. I called and spoke with “one of the managers” (who I won’t name because she doesn’t make the policy) and she said that the price is determined by the computer. It applies a charge based on the price of the furniture that you bought. That doesn’t make a lick of sense to me. She could not explain it other than that. If I learn why the policy is this way, I will update this review. I will also update after delivery. For $129.99, it should really be spectacular.
The sales staff was great and Very accomidating. The prices were reasonable and the choices would make your head spin if you were in a hurry.So many nice pcs of furniture.will go back
Good furniture store with a wide variety and good prices. Somewhat hidden, but worth stopping by.
The sectional we purchased wouldn’t fit down our stairs. During re-selection there wasn’t another couch or sectional that would fit down our stairs. The manager was nice enough to issue a refund. However I’m now on week 4 of waiting on that refund to hit my bank account. I’ve called multiple times and keep being told the refund is being issued. Seems to be out of the hands of the store manager and the 800 number is never any help.
Hello, my name is Cathy and i would like to say that i have been so pleased with the customer service and quality of merchandise from Ashley's Furniture. I hate that your items may sit on back order but other than that, i have had a great experience! I would definitely recommend!
Stained mattress was received yesterday.. called as soon as we received, sent photos and they say wait 24 hrs, didnt hear a response this morning so I call them and see whats going on, they said they'd replace it but quickest they could is 2 weeks from now. Also, 2 items from our order were missing. We weren't notified that these items were backordered. The store associates are no help whatsoever and just direct you to call the 1-800 number. Called the 1-800 number (GRT) and explained I can not and will not wait 2 weeks bc I need something ASAP and that I just want everything refunded and they say well sorry 2 weeks is the earliest and all sales are final. Not to mention, on 9/15 I made a purchase with a few different cards. I then decided to go a different route after we were approved for the in store credit, so on that same day we had that order cancelled and reordered using the in store credit. I expected to wait the typical 7-10 days to see the balances reflect but I have yet to see a refund from that order. No refunds are pending on any of the accounts I used either and when I asked the store associates, they basically just said GRT hasn't done their part and they didn't know why. Worst customer service I have ever had.
Great service friendly people until you finish making your purchase. Then if you have any issues they give you a corporate office number which then the corporate office redirects you back to the store. I had a delivery in which a $2200 tempur-pedic mattress was delivered with a huge soil stain on it out of the package . Called to get it replaced and it will take 2 weeks to have it replaced. Meanwhile I have a pregnant woman who will have to sleep on a couch. Tried to get a refund to go somewhere else but they will not refund. Also my fiance paid for our orders first with multiple credit cards. And I when in and acquired a credi line through the store to just have one payment and they was supposed to refund to my credit cards but been 2 weeks still no refund now I have to call my credit providers and dispute the charges to have them removed. If I could rate 0 stars I would
My husband and I had gone out for the day to hang out as a birthday weekend for me. We just stopped by to just look around, since we were looking at giving our old living room suit away and getting a new suit. Our old suit we had brought from Ashley's furniture 10 years ago and it still looks brand new. It's one reason we wanted to shop at Ashley's this time. the quality is way beyond standard. We had a wonderful time and Rob, the floor manager, helped with every question. He even allowed us to rearrange some of the floor displays to see if we liked certain end tables with the furniture we picked. Everyone was welcoming and friendly. We shared laughter and life stories. I am super excited about our new furniture and I can't wait for it to delivered. Thank you Rob for all your help, understanding and patience with the two of us. He was a perfect host and a great person.
Very professional, very knowledgeable, helped pick out several items, to include Kitchen Table that we were struggling with. Then, they have been accommodating on our schedule as the house buying process has hit snags, thanks guys!
Bigger than I thought, had varied selection, not cheap, looking for iron bed and found a nice one nicely priced.
Large selection, friendly but not overly hovering staff, and easy financing options. Not to mention high quality furniture. Just purchased my 2nd leather living room set from Ashley. Very pleased.
Visited this store twice when looking for living room and bedroom sets in the past few weeks. The manager Rob was extremely helpful. He gave us wonderful detail about the furniture we were looking at, honest remarks about their offerings and what would fit within our budget and size of our rooms, and also gave us plenty of time to think, discuss and explore the showroom on our own. We valued his feedback and knowledge and salesmanship style. He made us feel very at ease and he also was honest about the best deals we could get through their store. We are excited about our Alexee bedroom set we have purchased.
Wonderful service provided by Aaron. The whole team was professional & friendly! We will be customers for years to come. Thank you all for everything! - Kayla & Stephen Mann
I just walked around the store for 1/2 hour and not one salesperson offered assistance and there were several standing around. Poor customer service
This lady Sue was very rude to my sister she told her she needed to go to Big lots wth made her feel like her money was no good
Had a great shopping experience, this was our last store of the day. John, gave us great knowledge about the sofas, answered any and all questions we had. Gave us space, to make a decision but still around to be helpful. Got us a great deal, and my mom a happy new sectional owner!
Good price and had great customer service... thank you John Wilson.
Yesterday was my very first time shopping at Ashley Furniture Store and I must say that I’m impressed. The salesman, John, was very knowledgeable and patient with me as I narrowed down my purchases. All of my questions were answered. He even helped my mother with some pricing questions that she had for a future potential purchase. I will shop there again in the near future. I loved the store and the furniture, the prices were reasonable too.
Great experience buying furniture. We got a new kitchen table and chairs and another side table. The staff was un-phased by our initial indecision/hesitation and kept our info until we were ready to commit. Good selection and deals for their Labor Day Sale.
Outstanding experience from start to finish!!! Aaron Rosen was Awesome!!! Hands down, the best experience my husband and I have had furniture shopping in the 32 years, we have been married. Aaron was professional, very friendly and attentive. He allowed us to take our time to figure out what we were really looking for and was patient in helping us navigate this process. Aaron is obviously an asset to Ashley Furniture and exhibits what true customer service really is all about. He made what we thought would be a very daunting process, actually enjoyable. A+A+A+A+
Leaving this review to let anyone know in the Lexington area in need for new furniture, stop by Ashley Home Store! Kyle helped me and my fiancée with buying new items for our home and made it so easy, especially having two kids with us. The process went by quickly and we found exactly what we needed and more. Very helpful, and when the time comes to get more goodies for the home, this store will definitely be the first stop 😊👍🏽
Pam W. is awesome. She helped me find exactly what I was looking for.
Great selection! Help without pressure. Rob Lewis was our sales associate. He was great to work with. Answered our questions and was knowledgeable about the product and what was available. Would definitely work with him again.
It is great visit this store they are very profesional and take care of your needs thank for everything .
I really enjoyed my experience at Ashley Furniture in Lexington...Kyle was awesome with helping me get the BEST BANG 4 My BUCK ❣️ Thanks *creampuff
Great experience and great service
My experience at Ashley Hone Store was q good one. The ppl are friendly, kind and very patient. I had to make a wise decision and the finance guy to the sales associates were all great! I finally made my purchase on Saturday, after being there 3 to 4 times. I recommend Ashley for your furniture needs. Thank you very much for your time and patuence; much apprecuated!!
See update beneath DON’T BUY FROM THEM we were scammed by Ashley’s. We bought a bedroom from them and the footboard was damaged. We also bought a table and six chairs and when it arrived it was actually small for the room. I told the delivery guy we didn’t want it he said they can’t take it back and if we called Ashley’s within 72 hours they’d take it back and offer a reselect. I did call within 2 hours and asked for a reselection on the overpriced furniture but the customer service were not helpful at all stating a ‘no return policy ‘ (which was not written anywhere, and they were not clear about). The irony is the contract we signed and their website has a 72 hour Happinesses Guarantee with 1 time reselect. I called the next day, the customer service were not helpful again and and talked to the supervisor. After talking to her about the size of the table she also kept stating the same stupid policy line, which they should teach to their drivers rather than customers. In the end she asked me for pictures of the table which we sent hoping they’ll review it for a reselect (we actually wanted to get a more expensive piece of furniture). Later that day received a call that our request was not approved. Thanks for nothing Ashley We just moved to Lexington and were planning on buying the rest of our furniture from Ashley’s, however they just lost a customer Happiness guarantee? I call BS Customer service sucks Delivery service had lack of transparency and would lie to avoid doing some work. UPDATE: Only after putting this review we received a call from Ashley’s escalation team and they agreed to let us reselect a dining set. We went to the store and the salesperson Pam was nice. I’ll be waiting for the replacement to arrive to edit the 1 star. I feel this could’ve been taken care of by the customer service.
Pam was great to work with
Staff is extremely rude and insensitive over the phone. Very poor customer service!!! They delivered my bed without screws, so they couldn’t assemble. They blamed manufacturer and said it wasn’t their fault. Then went on to say someone else would call me at a later time to set up delivery for screws and assemble. I paid in full weeks before delivery!!! Then the lady on the phone (TIA) wouldn’t allow me to speak with anyone above her and told me if I don’t need anything else then have a good day! I couldn’t even speak with a supervisor! Totally unprofessional.
Couldn't be happier with the chair we purchased, the care and assistance from the sales force and even more pleased with the wonderful price. I don't furniture shop frequently, but when I do, I will return to this Ashley HomeStore.
Friendly staff and great furniture and quality, very pleased.
I had an amazing experience everyone one was so nice and welcoming, I brought my 7 month old in with me and they were just as nice to her as well
I ordered a bedroom set from the Lexington, Ky store. The salesperson apparently ordered the wrong parts for my bed. When the delivery people arrived (with the wrong pieces) I was told an emergency ticket would be issued and someone would be bringing the missing pieces that day, leaving part of my shipment downstairs in my living room. I received no phone call, I called the store repeatedly trying to find out when to expect delivery, the store manager was too busy to talk to me, I left my phone number with them and numerous customer service reps. No return calls. I was able to get some answers through a customer service person on yelp, who arranged for a second delivery which resulted in 1 part being delivered and another on back order. On the third attempt, they're missing the bolts needed to put the bed together. I've been told I should receive a phone call, I have not. I'm in a severe time crunch. I'm running out of patience and time, please c to put my bed together.
The salesman I had at the Lexington store was awesome. I will go see him with my next purchase.
My family and I just experienced one of the best costumer services of all the time. We recently moved from Orange County California to Lexington, KY. We were experiencing the sense of unfamiliarity and the common uncertainty of a new place. Being so far from family and friends is hard enough; being away from our previous home and everything that defined our past comfort zone just added to our list of things we needed to get used to. In the begging the excitement of moving to a new house in a new city filled us up. But after days of being in an empty house, the excitement started to wear off--we needed to make our new house our new home. Our next step to make this happen was to start making our house more comfortable, inviting, and beautiful. That is when decided to go to Ashley furniture. The second we entered the store we were greeted by Rob. He was so helpful, friendly and incredibly understanding of our needs; not once did he seem forceful, or trying “to make a sale” or intrusive. He gave us the space and time we needed to look into the store. He would check on us from time to time to give us information about prices and deals the store was having. We found gorgeous furniture and we took advantage of the great deal they had that day. But what made us even happier that we had chosen Ashley for our furniture needs was the fact that it is a company that gives back to the community. For example, they have this great plan to support veterans where they donate mattresses through a program called Operation Shut Eye. They also have the Hope to Dream mission where they donate beds to under-served kids. When I told Rob that I work with children with autism, he thanked me for everything I do to help them; it is a great sense of appreciation coming from someone who just met me. He later told me they were going to donate 2 mattresses on our name as token of appreciation for the job I do. It was indeed a great experience going to Ashley Furniture Store. The way we were treated, the great programs they sponsor and the friendly environment made my family feel finally at home. Ashley Furniture Store is a place with beautiful furniture, good prices and great people. Thank you!
Salesman was always around yet never trying to over sale me. Very accommodating and patient with my 5 and 1 1/2 year olds that were with me. Informative and willing to take the time to make my purchase custom. All around good shopping experience
We went into Ashley a couple of months ago to look around because we are in the process of building a new home. As soon as we walked in the door, we were handed a credit application. I don’t know if they do this to everyone or just people that they think might have bad credit, but it was totally insulting. We could have paid cash for literally anything in that store, so to be handed a credit application within 30 seconds of walking in made us turn right back around and walk out. I will say that they appeared to have a good selection of furniture.
Kyle Johnson was great at helping us find the perfect living room set. He made the process enjoyable. Quality choices. Looking forward to delivery day!
We went in hoping to purchase a sectional. We found one that we liked and it was on sale. From the get-go, we made it known that we would need it reconfigured (same number of pieces just chaise moved from right to left). We were never informed until checkout that the price would be different because of this. We then checked online and with other stores and found that the configuration we needed was available in both places for the sale price. Finally, after much discussion with the sales person and 2 different mangers, it was agreed that we could have it at the sale price. It should’ve be that hard to give a business $2000. We went ahead and purchased the sectional, but won’t be doing business there again.
Brian Rutayisire was very helpful with explaining the different mattress types and getting us paired up with the right one!
My wife and I ordered furniture a week before we closed on our new house. We received our bed a few days after our close but a month goes by and never received the rest of our furniture. So we called to cancel our order and had to have the manager, Brian complete the cancellation a week goes by and no call back and no cancellation. If your considering purchasing from this company reconsider!
Sarah Horn was very helpful. She listened to what I needed, showed me multiple options and took wonderful advantage of the holiday sale to help me stay within my budget. Her goal was definitely ensuring I was satisfied.
I would recommend Ashley furniture to anyone! We worked with Kyle and he was extremely informative and not pushy at all! He was patient and answered all of our questions and got us a great deal! We had been to 5 or 6 different furniture stores before going into Ashley Furniture and Kyle was the best to work with hands down!
Aaron Rosen was a pleasure to work with. He allowed us to look around at our own pace and gave us helpful advice. He was right there when I needed him to be and got us a great deal. Aaron is very friendly, personable, and efficient. I have recommended Ashley Furniture and Aaron to anyone I know looking for furniture. Additionally, the delivery staff was very friendly and patient. They did a great job setting up our furniture. They took their time and were careful with moving things around. Great experience all around!
Pam has earned our return business time and time again. She is patient while we shop and works to get us the best deal she can. She’s friendly, personable, and has helped us furnish just about our entire home.
Aaron helped me today. I had a great experience. He was prompt, kind and efficient. He answered all my questions and was so helpful. I love the furniture its great quality
Fabulous place to purchase funiture! My mom just moved here and needed new bedroom funiture, Rob was very knowledgeable and helpful and did everything he could to get my mom the best possible!
It was good, the salesman showed me multiple options in Sofa/recliners, but there was no stock and need to be bought from warehouse.
Mike was amazing! He was very patient and helped us find exactly what we needed for our family and our space. We gave him our budget and he really worked hard to show us all the items in our price point and discuss the pros and cons with us. Honesty in a salesman is very refreshing! He has earned our future business as well!
Emerson was very informative and nice :)
I was extreamly satisfied with the service I recieved in the store the other day. Aaron was very helpful and patient with us as we were trying to decide on what style of bedroom we wanted to go with in our new house. He even went above and beyond by taking a drawer outside for us to see the color in natural light(store light can be deceiving). I am hoping that the delivery goes as smooth due to all the bad reviews I have read, but have faith that it will.
We ordered a sectional on somewhat of an impulse after being swooned by the pitch from the salesman, Rob, but after two days we realized we weren't "in love" with our purchase. My wife called and spoke with Rob to see if we could cancel the order; he said we'd have to pay a 10% cancellation fee. Ashley may have profited a little on the cancellation, but they permanently lost a customer in the process. A quick glance at the ratings only affirmed our decision to cancel...just go to "Sort by: Lowest Rating" and it appears to be one problem after another.
Staff was extremely product knowledgeable, location of store a little hard to find, but worth it!
Very knowledgeable and helpful sales staff
Very knowledgeable and helpful sales staff.
The customer service was great at first. But we have been inconvenienced for 2 weeks now. We were told by salesperson the furniture would be delivered Tuesday. For it to be delivered Thursday. It was damaged when it arrived and they did let us keep it till the following week when they exchanged it. Everything looked good but as I sit on the furniture this week, now its making noises as if there is a broken spring. I wish I had just went to VC. I've always been satisfied with the service from beginning to end. Ashley's Furniture is an upscale store. But I will not be back after my first and last visit with them.
Salesman was excellent, furniture delivered was damaged extensively, customer service was excellent second unit delivered was damaged with inoperable drawers.
It was a busy Memorial Day Sale when I shopped. The discounts were great! The salesperson, Chris, was quite helpful. All the salespeople were friendly. I got everything I went to purchase. I’m very pleased.
There awesome great people to talk to and great service I will go there from now on thank you pam
I had such a great experience! Vickie was extremely helpful and I will certainly be buying from Ashley furniture, and her, again!
Super service. Great products. Terrific experience
We were shopping for furniture as we will be moving to Lexington from Chicago next month and Mike S. helped us from the moment we walked through the door. He definitely made our shopping experience seamless and was very honest with us about everything which made the experience that much better. Will definitely come back here if we need more furniture and totally recommend to anyone!!
Their selection was great. Any style, fabric, styles you could want. Very helpful associates (shout out to me girl Vicki). Once I decided to make a purchase, the buying process was quick and effortless! Can’t wait for my delivery!!
Aaron Rosen allowed me to browse at my pace without being pushy. His pleasant demeanor makes me want to visit this store first the next time I shop for furniture. He answered questions calmly and efficiently.
Aaron Rosen is exceptional! I have worked with him for years now and he goes above and beyond every single time! He even found me discontinued items to match something I needed. They are the only place I shop at for furniture and I also revere for their mattresses!
Memorial Day sale was awesome and our salesman Aaron Rosen was amazing to work with! Really knew everything we asked, had great suggestions and all around pleasant experience with his help!!!
Memorial Day sale deals were the best around and they had the comfiest chairs.
Everything in there is nice
This Ashley Home Store is great. No pressure, very friendly and great prices. My wife and I went in to buy a set we found on line but it wasn't available in the store. The sales associate took the time to compare the discount offering from the web site to the offering that day in the store. We actually settled for a better quality set and at 50% off the 2nd item, we bought the entire living room set. Got a great deal and saved over $1000. Delivery for this set is 4 weeks out because of its popularity, only reason they get a 4 star.
Appreciate Mikes help tonight at the midnight sale! Good service and helpful.
Today I met Mike Stephen, He was my sales agent at our local Ashley Home store in Lexington KY. What a great experience. Such a kind funny guy. I told him I was looking for a new bedroom suite and mentioned my husband had recently passed away. He could not of been more accommodating. Walked me right to the most perfect set. I fell in Love with it. I ended up asking him about a sleeper sofa and found the one I wanted. The discount of the promotion going on right now gave me a total of 20% off. I’m extremely happy can not wait for it to be delivered. Thank you I will be back.
We have bought multiple pieces of furniture at Ashley Furniture in Lexington and have always had a good experience. If there is a glitch, it’s been corrected without question or problem. Highly recommend.
Just got a GREAT deal on a new couch. Rob Lewis was extremely knowledgeable and friendly. We left to shop all the other stores but came back to Ashley. Will definitely shop here again!
They got us a great deal on our furniture would highly recommend shopping here
Had Kyle help us pick out furniture for our new house we were building. Everything was great. We were able to take advantage of black Friday pricing and free layaway while our house was being built.
I had a great experience purchasing a new bed and mattress. Sarah was super helpful, extremely informative and kind. She went above and beyond and provided excellent customer service. Will definitely return for any other furniture needs.
Walked into the store and ordered a patio set I’d seen online. Salesman was friendly and helpful. Will be delivered in 2 weeks though other stores were telling me 4-6 weeks.
Great experience at Ashely today. Pam Walden was very helpful with our purchase!
Sue Bryant my sales person was super nice and helped me find the best couch and the best deal BUT THE ASSISTANT MANAGER IS RUDE AND SHOULD NOT BE MANAGING THE STORE!
Aaron was very helpful and went out of his way to help make the deal, we will definitely be back!!!
Don't have anything good about there bissness , say one thing and don't do anything.
Had a great visit with tons of help from vikki!
Had a great visit today! Mike was able to help us with all of our questions about furniture! We are very happy!!!
I am very unhappy with the quality, service, and follow up. The fabric on the sectional is in poor shape after less than 1 year. The service hotline said that this is due to normal use and not covered. I have not been able to get the local store manager to call me back.
Sales person very helpful and informative. Nice furniture.
I worked with Aaron to pick out a dining table and chairs and a pair of lamps. Very patient. He allowed me to wander uninterrupted. He was very helpful and understood what I needed and wanted. He took his time and talked me through the process. It was a great experience.
We worked with Rob in picking out a new bedroom set. He was very informative and allowed us to look around at our own pace while just checking up on us if we had any questions. I would highly recommend you take a look at Ashley and ask to work with Rob. You won't be disappointed.
Extremely pleased with our mattress purchase and the help from Robert and the manager in making our decision, and working with us. I will recommend this store.
Great selection of everything you would need to furnish your home. Great staff.
Susan the sales associate was fantastic. She check the availability of several sectionals for me and my wife. She was so patient and straight forward. Her customer service was the best. I would recommend Ashley Home store over any other in Lexington.
Really good furniture. I give it a A- just because I was hoping to pay a little less, but on the other hand, I got exactly what I was willing to pay for
Team members were very helpful and didn't hover. Experience was pleasant when large retail purchases are usually uncomfortable.
Kyle Johnson was very friendly and respectful. Assisted us with all our needs. Worked to get the best deal he could for us. We’re very satisfied.
Staff was pleasant and helpful. Financing was easy and fast. Selection was good and exactly what I expected based their website.
I really love them
Always a good experience ay Ashley in Lexington. It's where I purchase all of my furnishing needs. The sales staff are extremely knowledgeable and pleasant. No high pressure sales tactics, you can actually shop with no hassles. Prices are very competitive. I highly recommend Ashley Home Furmiture.
I bought a couch from Ashley it's not 7 months old stuffing is coming through the material...they say warranty don't cover that..3000 couch don't last 7 months..REALLY...it's only me and my husband..rediculious!!!!!!...Customer service says it's not covered....what does warranty cover???...VERY DISPLEASED!!!!°°°
Kyle was great and made it an easy experience.
it was a great experience and would definitely suggest coming here to get all your furniture needs!!!!!!....😁😁😁 a great experience!!!!!😁😁👊👊👊👊👍👍👍👍👍👍👍
Excellent service from Aaron today, purchased a new bedroom suit hassle free! Thank you to the Ashley team for our wonderful experience!
Good knowledgable no hassle service. Fair prices. Great selection to choose from.
Still waiting to hear back from them been almost a week
Chris Witt, is phenomenal. From start to finish, I never once doubted my decision to purchase. I HIGHLY recommend Witt!
My wife and I have shopped there for years. We love their great customer service and friendly atmosphere. We have a customer rep. her name is Pat look her up she great to work with and just as friendly.
Wonderful fast friendly service. Sara h was knowledgeable and friendly, like shopping with a friend not a sales person. Price was great
Wonderful service and selections
Vicki was great and we found the couch we wanted! Happy with the service and the place is beautiful.
Great selection of different styles. Staff is very friendly and helpful. They are great about one on one experience. Prices are hard to beat. My wife and I have shopped here several times over the last several years. Always happy with their consistency.
Mike was very helpful, patient, and friendly! We will definitely be back!
Rob was very helpful!
We had an idea what we wanted to buy, but Morgan was very helpful in answering any questions they had. Found a very good deal on a loveseat - now just waiting for it to be delivered!
Aaron was amazing! Thx guys! And very happy we’re helping kids in need.
Was really impressed with the great selection and prices. Came just to look but left with a great deal on a sectional and end table. Our salesman, Josh was very knowledgeable and eager to help. Will be back for sure!
We had a great experience at Ashley Furniture. Aaron spent two hours or more with us. He was extremely helpful and patient. He answered all our questions, and even moved a recliner from one end of the showroom to the other so we could see how it would look with a sofa set we wanted. We've spent 3 weeks comparing every furniture store in Lexington and Nicholasville, Ky. I highly recommend visiting Ashley. They were flexible with delivery dates. We are happy with the price, quality and customer service at Ashley Furniture. We will be back! Thank you!
Robert lewis was very helpful to me in many ways! I had so many questions and he was very reassuring and patient with me, he even helped me plan the best way to lay out my living room suit, which was way better than my idea! I had no idea that you could take parts of a secional and put it with a chaise lounge and switch sides to right or left even with an arm on it! In general build a couch with 2 recliners and a chaise lounge from a secional take out the rest and put in recliner loveseat and Wallah you have your own style! Thanks so much for the help Robert! Amy King
Really enjoyed our visit and was able to find what we were looking for. Brian was a great help. Will not hesitate to return to this store for future needs
Low pressure salesman, relatively affordable.
Nice store, good selection , and good prices. Wish they had furniture in stock. Everything comes from louisville location so you cant get your furniture the day you buy it.
Sue and Sarah were great to work with and I found a great deal in the store. The sofa and loveseat match my rugs and curtains well so I won't have to change those. Pat
Wonderful. Josh and Kyle were great to work with, very knowledgeable.
Sarah was very helpful and very patient with us as we decided on what couches we liked. Was never pushy or misleading, she got us the best deal, and helped us find exactly what we were looking for!
Good in store experience. I waited a month for this already. We scheduled it along with 14 people for a new basement celebration. We called and the last lady had a terrible attitude and was flat out disgusting. I have to pay a cater cancellation along with calling 7 couples the day before. She drove a 5 star down to a three and I'm being very generous at that. My wife called feb, 8th and my wife can tell you who this lady was you care.
Shopping for bedroom sets for my children. Salesperson Vicki was very patient and knowledgeable. Never pushy or overbearing. This was my first time shopping at Ashley's but I'm happy to say that I will definitely return. Everyone was super friendly from start until finish. Great customer service!!
good store, good sales person only negative is 2 weeks before furniture in stock could be delivered.
We were shopping on line for a tvstand. We found what we wanted which led us to Ashley’s Furniture. We were greeted as soon as we walked in by Chris Witt. He was very polite and offered any help we might need. We asked for the tv stand and he directed us to the one we wanted. We bought the stand and Chris informed us regarding how the stand would be delivered and set up In our home. The order was placed by him and we gave him the address for delivery. We had a very good and efficient payment with the delivery date. Overall it was a very good transaction. I highly recommend Chris Witt and will ask for him when I return.
I was looking for a sectional but didn’t want to spend a ton of money and buying a couch or sectional for me is stressful. I found a beautiful sectional and Sara was extremely patient with me and made this experience easy. I’m so glad I stopped by Ashley Furniture
This was a return trip to possibly purchase a dining room outfit. We were met by Sarah and she was so professional courteous and pleasant to work with that we went ahead and purchased an additional item. Wonderful service lots of selection hard to beat this place.
Friendly, informative, and helpful service. We had a great employee help us find what we were looking for in a nice and well organized store with plenty of options and affordable prices. My wife and I had a pleasant experience!
We went out with the intentions to buy a recliner and walked out with a new living room suite which was on the managers special! Thanks to Wendy who took her time with us, and was very friendly!
Very friendly and helpful sales staff. Thanks Vickie Webb. I’m very happy with my purchase
So disappointed in how we have been treated with both warranties we have...No one wants to take responsibility and basically was told we are SOL...will never buy another piece of furniture from them!!
Treated great. Lots of selection. No pushy salespeople. Financing was perfect for us.
Gotta a great deal on a twin mattress. I talking under $200 for a mattress, almost unheard of and it's comfortable. Ordered online not from store. Shipped very fast. I was ready to purchase but unfortunately they don't keep things like that on hand. So I was unable to make an impulse purchase. So I was able to compare prices and it was still a bargain so I ordered while driving. Which is dangerous I do not recommend doing. I swerved alot. Seriously.
Terrible service. We went in a little over a month ago, and bought quite a lot of furniture - two sets of couches, entertainment center, bedroom set... Sales lady said that all, except headboard and footboard, would be delivered in about a week and half. Perfect, we would have just moved in to the new house. … come delivery day, they only had 1/4 of items. We rejected a mattress, and there it is, included on the credit card bill when they said they would adjust it (and now I have to call a manager). Other items won't be delivered for another 2-3 weeks, the last of the items not until another month. And, of course, they say delivery can occur anywhere from 8-6 (that's not helpful), and can only provide a small window the day before... because of work, this really does not work for us. Honestly, had I known I was going to have this much trouble with their delivery and service, I never would have gone here. The furniture itself - well, what I have so far - is fine, but I could have bought similar furniture in other stores and not have had all of this hassle. I highly recommend a different furniture store.
Kyle was very helpful and knowledgeable. They went above and beyond to help us. Moving end tables across the store to help us make our selection. We have shopped there in the past and they will not let us forget why. We will absolutely be back!
Aaron was super helpful and very nice. Looking forward to our delivery
Great sale ending today with 25% off and no minimal purchase!! Our salesman greeted us and directed us to the exact top sellers of sectionals at our request. Robert, the salesman was more than helpful!! When I didn’t find what I was looking for in store, he pulled up the website and honored his in store sale, even better than the online price! We are Ashley Furniture shoppers for any and all future purchases. Thank you Robert for all your assistance, and getting us just what we needed today.
Have been to this store many times and have sent many familey members to Aaron. Always walk away satisfied and feel like he gave me best deal he could
Good place to shop for furninture
My husband and I worked with Luke C. who was wonderful! He helped us find our new sectional and made sure to answer specific questions. We enjoyed our experience with Ashley Home store so much that we came back 5 days later and purchased a desk. Luck C. helped us again and knew exactly what style we weren’t interested in. We had such a great experience and recommend Ashley home store and Luck C.!
Sue was a dream to work with! She took us to exactly what we were looking for and made the whole process quick and painless.
Not enough stars to explain my experience with Mike Stephen and the supporting staff at Ashley Furniture. I was greeted as soon as I walked in the door. Very friendly atmosphere and laid back .I did not feel pressure to buy, all of my questions were answered and explained very well . If you are in the market for furniture I would definitely recommend Mike and the supporting staff of Ashley Furniture .
We always have the best experience with Ashley Furniture! We will never shop elsewhere for furniture. High quality furniture and high quality employees who are dedicated to you!!
My husband and I John were looking for furniture to match our bed that we had bought months ago Well unfortunately they no longer carried it With the help of Aaron Rosen he helped us and was very good at his job He knew his furniture and so instead of buying something to match we bought another whole bedroom suit Love it and thanks to Aaron
First steps were great. Kyle was very helpful and completed purchase quick. Now we wait for our delivery
Salesman was very knowledgeable and friendly. He made my shopping experience great!! My purchase is beautiful and can’t wait to receive it!! Shout out to Brian!!
Worked with Rob Lewis on a living room sectional purchase. Rob very pleasant and not pushy at all. The whole process was fast and easy. I would highly recommend Rob for your next furniture buying experience.
Another great deal with Rob Lewis today! Thanks so much!
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0% interest for 5 years^°
No interest for 60 Months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next whole dollar. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
