Ashley Store Louisville, KY

Salesman Tom Lanham was very helpful He explained the warranty to us and got us a great delivery date. I would highly recommend Ashley furniture.

(Translated by Google) Very good service (Original) Muy buena atencion

Charles was great! I told him what I was looking for and he showed me what they had along with a couple of alternatives. Never any pressure, a totally enjoyable experience.

Thomas and the team took time with me showing items for my narrow request. In addition, Thomas was very knowledgeable about fabric technology. No high pressure saling nor up sales. The floor manager was on spot with financing. I was impressed with the selection and VERY happy with my purchase. I had it delivered in less than a week. I'm very satisfied with this experience in customer service and quality of furniture.

Very helpful

All the sales people were friendly. We were greeted immediately. Trey was the main person we worked with. He was very patient and helpful and had great energy. He took his time explaining everything and answering all of our questions. Very pleased with our experience and we will be back for future purchases, because of our experience today! Kudos to the whole team there!

It was very pleasant experience. Tom Lanham was great and knowledgeable about all aspects of selection process for mattresses and was very patient to understand our needs and listen to us.

Very nice and friendly customer service. Didn’t follow us around and pressure us. Charlie was very easy to work with.

Great service. Everything was quickly

Very nice people, thank you for your help.

We had Tom as our salesman. He was so delightful and very knowledgeable about everything. We felt we were making the right decision without spending too much money and without risking the durability of the product. We receive our sectional tomorrow...can't wait.

The shopping and selection was great but unfortunately we had NOTHING but problems with trying to get furniture delivered and assembled that we paid for.

Huge store with lots of quality options and everyone was so nice. Returning customer and will be returning again soon!

Ashley really took care of us when we visited them and Jenny our sales person was great in explaining everything even down to delivery. Thank you Jenny At Ashley Furniture

Absolutely amazing service!!! They were so attentive and knew exactly what we needed. Very knowledgeable and just an overall great experience!! Thanks so much!

Excellent service from salesman Trey. Will definitely be back for future purchases.

My Husband and I started our Furniture search well over 6 months ago before purchasing our brand new home. We went many places and were greeted with the same demeanor of seeming more like a burden than a paying client. All of this changed when we walked into Ashley. We were promptly greeted By Charles Hayden who blew our expectations out of the water. He was so helpful, understanding, kind, low pressure and willing to work at our pace. He changed our entire furniture shopping experience for the good. His presence stuck with us to the point that almost 8 months later the ONLY place I asked my husband to take me back to for our large furniture order was Ashley where I hoped we would get to see Charles again. Lucky for us we were again IMMEDIATELY greeted by Charles with the same smile we had seen 8 months ago and he immediately remembered us. Asked if we had found our forever home and remembered our entire order. People like Charles are a treasure and deserve recognition. Thank you Charles Hayden for being the best at what you do. We will ONLY shop with Ashley and Charles moving forward. Anyone I know will also be referred to Charles as well. We couldn't be happier with our furniture purchase. Thank you so much! Jodie & Tony Goforth

I want to start by saying, be careful when you go in this store. I researched what I wanted on their website. But when I got in the store it was a higher price. The salesman did a "price match" on Ashley Furniture own website, which I thought was odd. But I got the discount nonetheless. But my major issue was the salesman, he was beyond rude and pushy. He wore a doctor's white coat for some strange reason, and for the life of me, he was so inadequate as a salesman, I can't remember his name. There were times when I was thinking on leaving when he was speaking mid-sentence. His condoncending remarks and sighs because I didn't want the furniture protection plans were enough to get him punched in the face. But I really wanted the couch and ottoman I bought, so I stuck it out. Thinking on it now, I should have left the building and went elsewhere. While waiting to pay for tge furniture, the scene was tense between us. He replied that he was "ready to get this over with". And he tried making small talk and asked what branch did I serve since he noticed my veteran sweatshirt I had on. When I told him what my Army and later Marines MOS were he replied "huh, I never heard of that." When I paid for the merchandise, normally the furniture store will give you a round about time of delivery, but not this "salesman". He was rude on every level. If I were you, stay clear of this place.

Ashley furniture might look a little more expensive but NEVER focus on tag prices. The right sales rep (TREY), will hook it up. I just ordered 3 more pieces of furniture from Ashley and it was 1,000 cheaper than Value city. They also gave me 75% off ALL decor items. Mind you, this review is based off instore inner action and guarantee delivery within 3 weeks and not 3 months like value city

Great quality furnitute and delivery staff is on point!

Beautiful designs of the furniture, nice staff that they ease the purchase process . Thank you

Charles was fantastic during the process. He gave us the space we needed to make the right choice. The buying and financing was quick and easy.

Our salesman was amazing! Priced matched the couch we needed with the one online.

Our sales rep was amazing! She multi tasked between us and another customer. Very helpful with all our questions. Can't wait to get our furniture.

Salesman Charles and manger were great.

We had a great experience with our salesman , we were looking for a twin bed and a desk for a office/bedroom and ended up with a temper-pedic mattress and adjustable frame and possibly/ probably a twin bed with mattress and box springs!

Patrick and Toby were awesome I got exactly what I wanted and was very HAPPY with my purchase they get two thumbs UP

My wife and I stopped in looking for a few specific pieces of furniture. Tom Lanham was a huge help in finding exactly what we wanted as well as explaining the pricing and sale they had going on. Great experience overall!

(Translated by Google) Friendly and knowledgeable staff. I was pleased. (Original) Personal amable y capacitado. Quedé complacida

Tom was great - he asked us thoughtful questions and found options that met our needs and fit in our budget. We didn't feel overcrowded and he gave us space to make a decision without pressure. Overall, really good experience and we ended up buying a couch. He explained the payment process and showed us all of our options with clarity. If you're shopping for furniture, definitely ask for Tom!

We felt well informed and satisfied with our purchase.

Tom was so nice and had the best attitude because I couldn’t makeup my mind. Also I wasn’t feeling well and he got me water while Toby got me a snack now that’s good customer service

We had the best sales guy in the world, he did not hound us we went in he greeted us and we looked around and when we had questions he answered everything. I highly suggested going and talking to Mike Harris on Outer Loop Louisville Ky.

Awesome experience. Patrick was super helpful and made our couch buying experience fun and easy! Thank you, we can’t wait to pick up our new couch

Charles and Toby were very helpful and knowledgeable!

They had mispriced a bed at a considerably lower cost which was irritating but they gave me a discount on the actual price but it was still hundreds more than their sign had said....however not the fault of the employee I was working with. I also thought the bed was supposed to have been delivered and put together.... because I always check...but they just dumped it and ran

Do NOT buy from Ashley home furniture. They delivered my desk after rescheduling it, and they did not assemble it when I had paid for it to be assembled. They also have yet to have someone come out to assemble it and on top of that, are only offering a two hour window of assembling it- to which I am not available. I already had to request off of work two days in a row to get this delivered in the first place. And GOOD LUCK getting customer service or anyone to call you back. Do not buy here. Better luck getting something from the dumpster.

Roy was amazing! He gave us plenty of space to shop freely and was readily available for any questions. Purchasing was easy and Roy made sure we received the best price for our items.

Tom the salesman met our needs in understanding what we were looking for to complete our home needs, for comfort and ability to spend more time together.

The sales persons have/had the greatest patience & determination to find exactly yhe right furniture to fit your personality & physic. Try are so knowledgeable, esp in the mattress area. Thank you Kim & Roy!

Sales people were very happy And helpful

Thanks Charles

Charles was very helpful in making our a decision on a bed

(Translated by Google) We took a beautiful tour looking for furniture for our first home and we have been satisfied with the attention of the Lord who assisted us, very friendly, a true sales professional, we bought something with him and when we buy what we need, we would like him to assist us. (Original) Hicimos un hermoso recorrido buscando los muebles para primera casa y hemos quedado satisfechos con la atención del Señor que nos atendió, muy amable, todo un profesional en ventas, compramos algo con el y cuando compremos lo que necesitamos, nos gustaría que el nos atendiera.

Kimberly was great!

Everybody was great. I went in found what I wanted and they made it happen. Thank you

I had a great and easy time at Ashley furniture store Tom took care of me and was nothing but a delight he was a great help thank you for making things easy

I am extremely disappointed with Ashley Furniture. We returned a piece of furniture in December, and as of now, in March, we have yet to see the credit we were promised. Despite numerous phone calls and speaking with multiple people, no one has been able to provide a clear answer or resolution. This is beyond frustrating and unacceptable. I will never shop here again, and I strongly advise others to beware of their terrible customer service and lack of follow-through Bradley and Kaitlin Humphrey

Went in to help my mother find a sofa and ended up purchasing a couple items myself. Tom was very helpful and quite personable making the experience great!

Perfect

Our clerk was very kind and worked very hard to help us with our purchase!

Fantastic customer service. Our assistant manager was wonderful.

Everyone we worked with were great. We had to exchange furniture and they made it very easy for us.

It’s always a joy buying from Kim!! She always makes sure we’re walking out happy and gives us the best service ever!!

Excellent service

We visited this Ashley store on February 23rd. The store is very clean, well-lit and organized. We mostly knew what we wanted before we arrived, but it always helps to see your choices up close and sittable! LOL we were left to wander around the store and had just about finished when we were approached by Kim. This lady was so incredibly patient with us and very understanding of my back issues. She asked what we wanted, we told her and she showed us a couple of other choices. We actually chose what we had gone to look for in the first place. Our old furniture also came from Ashley and we have enjoyed it so much we wanted to replace it with something as close to it as we could get. We were offered financing which we did not want but much to my dismay, I discovered I had forgotten my card when we left home, so we financed anyway. Kim never batted an eyelash over this little hiccup! When she had to go help another customer, she turned us over to Michael and he was just as nice as she was. We were there for several hours, were offered refreshments and left completely satisfied. We highly recommend this store and these 2 associates.

Roy was very pleasant and helpful.

Fantastic very helpful

Sales team (Patrick) was wonderful and very knowledgeable. Toby (manager) was very helpful as well. Had what we wanted and for a reasonable price.

Great experience, in and out quick and easy process. Would definitely recommend

My husband and I worked with Tom and he was absolutely amazing. He listened to our needs and was able to point us in the direction of a perfect couch!! We never felt rushed or pressured to make a purchase, but when we found the perfect couch at a great price, we couldn’t say no! We were able to find a sectional that was machine washable, light fabric color, and configured to the exact size we needed. Perfect for our dogs and growing family. Definitely recommend and will be back for purchases in the future! Thanks Tom!!

Tom found us exactly what we were looking for and for a great deal! Greatly appreciate his excellent customer service! Ask for him :)

We always get our furniture here. They always do great business with us super friendly. They don't hound you in things like that. They're always out to answer your questions. Find you the best price match or best availability for you that works for you. They have just about anything in store you can look at and they have other things online as well. We chose this particular couch today. Can't wait to get it. It's super comfortable. It has the USB ports cup holders And reclining headrest and seat and foot rest

Very disappointed, we bought our living room set in December. We were missing a recliner and they said it'd be ready at the beginning of this month. I called today and it will be ready in 3 weeks. Absolutely disappointed, we never should have gone to Ashley to begin with.

Kim B. was great to work with. Gave me the time and space to make my decision and offer suggestion on how to make the nest of my purchase.

Awesome Customer Service from start to finish! I received assistance as soon as I walked in the store. I explained what I needed and a Manager found someone to assist me. Michael was very professional and knowledgeable as well as personable. After placing my order in the computer and scheduling delivery of the furniture, Michael helped me take the smaller items I’d just purchased to my car. I accomplished what I needed to without any problems! It was a great visit to Ashley’s Furniture!

Very helpful, but not overbearing. I will definitely shop there again.

I had an amazing experience with Heather Torres! She helped me find the perfect coffee table set and even went above and beyond by spending extra time helping me choose the perfect decor for each table. Her customer service was top-notch, so helpful and patient. Highly recommend!

Mr Roy at the Jefferson Mall Ashley Store was great. He was patient, knowledgeable, and professional. We only work with him. They also have an amazing selection in store and online.

Went in to just look at a sectional that keeps Showing in my social feeds… left out buying said sectional. Michael was great, explained the sale and finance options. Can’t wait to pick up my new sectional.

There is no transparency with the return policy, and the furniture is mediocre quality.

Mr. Charles was a total gem. We went in to purchase one sofa, but realized that wasn’t going to suit our needs when some dimensions were off. Charles with the help of a colleague (Toby?) were able to find us a sofa better suited for us. Was a great experience all around!

Great service

Very professional as well as knowledgable. Nice doing business with u guys ! Thank you Ron and Toby

Salesman was great

Great service, extremely helpful and very patient with us!

Had a great experience, Patrick helped me pick out the right mattress I was looking for. Will definitely be coming back for all my furniture needs in the future

DON’T THROW YOUR MONEY AWAY!! I wish I would have listened to my gut and went elsewhere. I will NEVER buy another piece of furniture from this company . This “so called” free financing for X amount of months doesn’t tell you that the finance company tacks on another $100 just because 25% is just not enough. When I reached out to both the Synchrony and Ashley, both said, “It was in the fine print.” NEVER…NEVER…NEVER!!

I had a great experience shopping at Ashley Furniture. I appreciate the no pressure approach of the sales associates. Tom helped me with my purchase and he was very friendly. I would definitely buy from Ashley Furniture again.

Tom and Toby were awesome and answered all our questions regarding mattresses.

This was our first purchase with Ashley, Micheal was amazing my wife told him exactly what she was looking for and he took us right to it and she absolutely loves sectional couch. Micheal was the best and he had amazing service!!!! Thank you sir!

We found exactly what we wanted and didn't feel pressured and had a great salesman. Tom Lanham was our salesman.

Trey was an excellent salesperson. The best Sales experience I’ve ever encountered. He deserves all praise

Charles was a very nice associate

I found exactly what I was looking for at a great price and only 1 week for delivery. My salesman Roy was very patient, kind, and professional. I would definitely recommend Ashley furniture.

Patrick was very knowledgeable about the inventory and pointed me and my daughter in the right direction. He was available to answer our questions but let us look around on our own. He kept his distance while watching to see if we needed his help. I was very pleased with the choices available and am satisfied with the choices I made.

Was greeted by Tom who promptly let us know that he didn’t want to be pushy but wanted to offer help and information when we needed it. He was very friendly and helpful, and made the experience quite nice. He helped us to pick our amazing new living room set. Thank you Tom! Give this guy a raise, he immediately made it a point to greet us while many others just stared at us with no greeting at all.

Tom was an excellent help. He took his time showing us different things and explaining everything thoroughly, gave us space to look around and discuss in privately when necessary, answered all our questions, and worked hard to get us the best possible deal. He worked within our budget and got us everything we wanted. He never pressured us to purchase anything more than what we were looking for. Great experience!

Ron was wonderful very very patient with me because I take forever to make a decision and had to look at things two or three times well let's try four or five

Very knowledgeable, professional, user friendly, and no pressure sales service at Ashley Homestore by Tom Lanham.

Everytime I go to ashley furniture i always ask for Mr Charles Hayden he is the best always takes care of me an all my needs buying furniture an I would highly recommend him he's the best sales professional 5⭐️ Experience always!!

My Sales person was very nice and greeted me with a SMILE.And was Extremely Smart.Thank You Mr.Charles!!!

Very helpful salesperson, Kimberly. Explained the features and benefits of the fabric on the pieces we chose. Fast service, in and out in less than an hour. It helped that we knew what we wanted going in. Thank you

This was my first furniture buying experience and we had come in with some specific wants for a couch that would work best for my family. I felt they had a great selection and we pretty much loved the first couch we saw walking in. Fortunately they were having a flash sale with about 30% off the couch and 25% off the ottoman. The couch we ended up picking would have been out of our price range if they weren’t having a sale to start the new year. Tom assisted us and I could appreciate that he was dressed very professionally and wanted to be helpful. He was able to give us the fine details about the couches we were looking at. I understand how the sales world is and for me personally upselling always feels pretty intense. The staff was helpful with everything we needed to know but I also feel like it can be a little awkward to turn down so many different up grades or add ons.

Store definitely needs upgrade. People was nice and friendly. Some displays was set up nice. The carpet needs a definite upgrade . Some of the displays had dirt on them. But I assume it's from kids and people sitting on the merchandise.

We had such a great salesman, Charles Hayden! There was no pressure but if we had a question, he was right there! We purchased dining table & chairs. A few weeks later we purchased new bedroom suite! I would definitely recommend Ashley’s and Charles!

Great experience with their team. Very friendly and caring. Also shared some good info about the monies that we were investing into our living room furniture

This review is my opinion and my experience with Ashley Home Store. Our whole ordeal with this company and the Store by Jefferson Mall was nothing but unprofessional. We were told things by the salesman that were not true. Almost a month later I am still waiting on a return call from the store manager Aaron Harris. Our salesman was supposed to cancel the order since what we were told was not true, we are still getting calls wanting to schedule delivery. I talked to probably 6 people in the customer service department that was no help. After talking to someone that works at another Ashley store we found out that we were being highly overcharged on delivery and their warranty. Checked around with other companies and their delivery and warranty totals what Ashley wanted for just delivery.. I knew from talking to people and reading reviews that they were high and bad customer service. I understand also you can't believe all of the reviews out there on BBB and other well known sites, but unfortunately we found out it was true. Now we are without any bedroom furniture since we gave away our old and thought after multiple broken promises that we would have some from Ashley, but it wasn't to be.

Salesman Tom was a great advisor very knowledgeable and answered all of our questions. A+

Mr. Roy Logsdon greeted us as we entered the store and was most helpful in our finding the exact chair I came looking for at what I believe a very fair price. Thanks to Mr. Logsdon we had a most excellent experience.

Charles was very helpful and we found some great stuff for the house

I ordered a bed frame on 12/11th (Wednesday) and I was scheduled for a delivery on Saturday 12/21st (2024). My card was charged a few days after I made the purchase online. Then a day before the delivery, the money was put back on to my debit card. I thought I would be charged the day of the delivery or right after the delivery. And the day after the delivery on 12/22, I was emailed that my card had been charged for the full amount of the bed frame and the delivery and set up. That didn’t bother me but it was inconvenient for me. However they didn’t charge me when they sent the email. And I ended up being charged later on Monday December 23rd the day before Christmas Eve for a purchase I made on December 11th. That is my biggest complaint. Just take the money off the debit and then stop going in and out of my account making unauthorized charges. When things like this are done, there is so much room for fraud and or stealing. I’ve had terrible experiences with stores that do this and they did steal. This Ashley Furniture experience happened during the holidays with Christmas shopping and bonuses from two jobs and or rewards so it was very inconvenient. Imagine paying on the 11th and then having money added on the day before delivery only to be charged on the 23rd. Money taken out, put back in and then taken out a day after I was said to be finally charged. I would recommend people go into the store to purchase the furniture because then maybe the debit card won’t be used without your authorization after the initial purchase. I brought the same frame from about her furniture store and because I walked into the store and purchased it, my money always taken once. Update 2/20/25 almost two months later and Ashley Furniture has contacted me again saying “you can send an email to corporate and let them know about your issue.” I don’t plan to ever shop with the store again so it’s not necessary to contact anyone. They have contacted me multiple times and Onkindly gave reviews. This store has sent me emails to review and I reviewed on the site for the bed frame I brought. I doubt they approved the review. And they also contacted me on this site and told me”contact corporate..” I have like 8,000- 250,000 on some of these reviews. Corporate can keep losing customers and taking $500-$3000 out of peoples debit 4 times. I don’t care 🤷🏽‍♀️ There are better furniture stores to shop with and I just recommend going to the store even to show them an item online that isn’t in the store. You will be charged only once. Shame on Ashley Furniture. 😇 It’s not a review on me.

Went shopping for a new mattress at Ashley’s. 1st day I went by myself and was helped by Trey and Colin. 2 very nice young men. They explained a lot of the benefits of each mattress and were very helpful. I pretty much knew what I wanted that day. However I wanted my husband to come and check the different mattresses out too. We met with Kimberly on this day and she must have had a phd in knowledge of all the different brands of mattresses and what their features were. I am happy that they were able to listen to both of our needs and recommend what we needed. Kimberly was very helpful with our purchase. I can’t wait to get them and get a good nites sleep.

The process was easy. Our salesperson was friendly and informative. We are very pleased with the quality and price.

Easy transaction.

Very helpful gave us a great deal we were very satisfied

Customer service was great. Very enjoyable experience. Sales associate work with me to make my experience at Ashley furniture, a good one

Roy and Kimberly salestaff at Ashley Furniture by J mall were both so helpful. They gave us great information, took a lot of time to help us make a decision. We've not received our sectional or mattress yet but they were so helpful and kind. Good people. I'll go back next time when I need Furniture.

We had a great experience today! Kollin was really helpful, and we feel like we got a great deal! We will be back!

Worst experience ever. Will definitely buy future furniture from another company

The sales associate was very helpful and was able to order what I wanted. Great customer service.

Very sweet person I will be returning to purchase something in the near future.😊

Kimberly was so nice and helpful she stayed with us and answered all of our questions will go back anytime I need anything

It was fine. Hoping I can get recliners delivered in time for Christmas. Then it would be 5 star.

Roy was very knowledgeable about the mattresses and was very helpful with helping us understand the differences. .

By your mouth start it out good and then I didn't realize I was told we would get 15% off of our purchase and I got home and got to looking at the paperwork and it wasn't applied and I have tried to get a hold of the person that worked with a couple times no response so I doubt very seriously if I will go back to Ashley

Charles was very helpful, the whole experience was very pleasant.

We love asley Furniture we came in after 5 pm Friday December 6th , and the guy stayed late to wait on us. He was awesome, he gave me a fantastic deal and deserve an employee award . I bought the Gray Table and 6 chairs and the Gray couch. I am so excited to get my furniture and I cannot wait.

RUN! Would give zero stars if I could. The only reason I am doing this review is to maybe prevent other people from going through what I went through. I spent four months trying to get the furniture that I ordered. The furniture arrived broken, and they tried to pretend like it was not. Then the wrong pieces were sent. Then we had to accept‘s because the ones that we ordered were no longer made. The entire process was a complete nightmare. Please go anywhere else to buy furniture. I hope this review will save one person the agony I went through with this company.

A very good option to get just what you need.

Kimberly was the sales associate I worked with and she was great!! I found the perfect couch for my dad and it was delivered the next week. The moving crew were great and the couch fit perfectly!!

Tom was the best!

Great

Lauren was very polite and helpful! We love all of our ashley furniture pieces!

They were very helpful help me to understand what I was doing and they were very kind

Kimberly was excellent! She really knew about how the bed and sleep effects the spine and back.

Good experience. We were allowed to look at our pace and the salesperson offered good advice.

Charles was very helpful, respectful and knowledgeable. Great to work with.

Went to 6 different furniture stores and came back here. Ashley has the best selection in my opinion. They also have a store in J town that has a clearance section. The manager Kollin was very helpful and nice and didn’t hound you or stalk you like some other stores do.

Our sales associate Heather was very helpful. I will ask for her the next time I need anything else.

(Translated by Google) The man who served us was magnificent, he was extremely nice, we loved everything, it was beautiful, we bought and they gave us many discounts. (Original) Fue magnífico el señor que nos atendió fue extremadamente agradable nos encantó todo es bello compramos y nos hicieron muchos descuento

Patrick was wonderful. We went in with an idea of what we wanted, he listened and then showed us 3 options. We have speed at ashley furniture for over 20 years and we'll continue to do so.

Very informative salesperson did not push

Tom is the best!!!! Thank you Ashley!!!

Michael was super helpful and very professional. Made the experience flawless

It was ok. Found a table and chairs I liked, of course the price posted on the table and chairs was wrong. First we found out that it was for different chairs than the display. Then we figured out that it was for a whole different table too. Someone had put the price posting on the wrong table (I would assume on purpose to get your attention) and they wouldn’t honor the price so that was a pretty bad experience all around. They didn’t even apologize or seem concerned, said “it happens all the time” and shrugged 🤷‍♀️. So be aware that the prices don’t match what is on display. Also, the prices listed on their website are cheaper than what is listed in store. Then you are told that “you are getting a savings” 🤦‍♀️

Beware this location if you cancel any orders they won’t refund your money right away it’s been almost a week and I’m still waiting for it to get off my Ashley credit card so I can purchase other items. Even the other location thought that was crazy they do this to people. Go to the other Ashley store they will take care of you and they won’t pull any shenanigans on you! Please refund me so I can purchase other items! Thank you 🙏

Lauren was great!!

I feel the sales man Roy really listened to me & exactly what I was looking for. He was not pushy at all, no claims to this is the last day for this sale/ discount. Price was very fair & i feel we selected a set of quality made furniture.

Kimberly was Awesome!!! She helped us with everything we needed! She was very nice, professional, & went out of her way to help us!

If I could give zero starts to Ashley Furniture for customer service I would! No matter what number you call, it's all virtual and hard to get assistance. The number for the store goes right to the call center. I ordered online and the first part of my order was delivered to the correct address. The items I purchased in the store, over $7K in furniture, the delivery address was changed by their system. It took me hours to get it corrected and it was blamed on the store. Now the remaining items I ordered online are being delivered to an incorrect address so here we go again! It's difficult to actually speak to someone. Gone are the days of good customer service. Will NEVER purchase from Ashley again! What a nightmare!

I am very pleased with my experience with Ashley, from the gentleman who helped me with ordering my bookcase, to the wonderful & professional young men who delivered it. Thanks Ashley!!

Management was AWESOME!!! Had some misunderstanding about a cleaning policy I purchased and the management cleared it up for me AND helped me purchase a new kitchen table at a great price.

Great experience staff was very knowledgeable and helpful when looking for furniture

Charles took care out needs today. Let’s hope the delivery comes in and we are very satisfied with the product

salesman was very helpful.

My experience was great

Trey is knowledgeable and attentive. I appreciate his service.

Ask for kim hands down the best she saved us a lot of money we love our couch and bedroom suit

We are very excited about the opportunity to help 2 Disabled Veterans get a new lease on a quality of life with new furniture.

(Translated by Google) Very good attention, friendly and fast (Original) La atencion muy buena ., amables y rapido

I will never buy from the store again. Made an online purchase their return policy is you must notify them within 72 hours of your desire to return if that is not done they will not accept a return whether online or in store.

Charles was excellent. He actually listened and answered my questions!

Had a very easy and pleasant buying process . Patrick was an amazing salesman to work with and made us feel very welcome

Very happy with the product (a great couch) in the end but the process to get it could’ve been smoother. Heather, who helped me in store with purchasing my couch inputted both my email and my phone number incorrectly so I had to go through support to have them fix my number in order to receive text updates and confirm the delivery. Heather also told me I’d have multiple options to choose what time the couch would be delivered but when the day arrived the only gave me one time frame and I couldn’t choose. She was very nice but should’ve confirmed my information to save me trouble. I will say their support was extremely helpful and quick to solve my issue.

Lauren was fabulous! She was patient and informative, mixing and matching many configurations to make sure we got exactly what we wanted! A

The showroom is beautiful with a wide selection. I bought a gorgeous dining room set. I believe I'll be happy with it.

Great sales rep, helped me every step of the way to pick the exact right furniture that not only was good quality but in my budget. Will definitely shop there again. Thanks Shane

Our sales rep went above and beyond in helping us. We were very pleased.

I found what I was looking for and the personal was super nice!!! Thanks you for helping me!!!

Excellent service at the Ashley furniture store, especially to Mr. Roy for his professionalism and kindness, we will surely buy there again

We were in and out so quick everyone was so helpful

Shane greeted me at the door and pointed me in the right direction. He didn’t follow me around pushing products. He checked on me periodically and when it was time to make a decision he was great. It was like talking to a friend vs a salesman.

Great experience! Thanks

We had an awesome experience. Tre was amazing. He introduced himself and informed us of specials and sales then allowed us time to look around. He answered all of our questions and helped us find exactly what we were looking for. He provided awesome customer service!

Shane was awesome! Answered all of our questions. Very knowledgeable. Got a sweet deal!! Will definitely request Shane for our next purchase.

trey bowman helped me find my bed!! i came in not knowing exactly what i wanted but he helped me find the perfect mattress with the adjustable frame and new pillows!! “its an investment” is what he said! lovly gentleman with a great smile!!

Costs out of line for the products

Good experience, Charles was very helpful and patient. Will definitely come back!

I was shopping for a oversized recliners because I'm a big guy! I was going to go to lazy boy and buy one... Then I met Trey! He showed me several recliners and gave me knowledge of them. With his help, I found the perfect recliner. I'm Team Ashley when it comes to buying furniture (Now)! I got the perfect recliner, from a great sales rep at a right price. This business is HOOD certified! I regard it to be top tier! Thankz again to My guy Trey! Frm Marcus in DaVille!

Great place

Had a great experience at Ashley. Lauren was helpful without being pushy. The store has a great selection and we walked away with great deals on everything we wanted.

They do not answer the phone!!!!!!!!

Movie man's chair recliner xx-large seating capacity extra wide for comfort

Listened to what I was looking for. Knowledgeable, gave options and made for a very pleasant experience. I would highly recommend Michael.

Tray was very knowledgeable and we like him alot. Thanks for your help.

We worked with Trey and it was a seamless and enjoyable process to pick out a couch!

The salesperson was very kind and helpful

Disappointed because I told the salesman that I did not want to wait a month for my furniture and the delivery date is over a month I was lied to he told me delivery would be 10 to 14 days,and I’m having surgery this month

Bought a lifting coffee table and paid $540 for a 5-year protection plan. The spring mechanism on the lift suddenly detaches from the wood so I call to make a claim and “only cosmetic issues are covered” Update: I did contact the number in the attached reply. They told me that that was correct that the policy only covered cosmetic issues but here’s a website where I can order replacement parts for my table. So apparently they’re aware they break and are using it as a way to make more money. 🥴

Shane Sharpe was literally the most helpful and pleasant person I’ve ever dealt with in a retail environment. I will always come back to Ashley and ask for him anytime I have future furniture needs!

Everyone was extremely friendly and helpful but not overbearing; I didn’t feel like they were following me around like other stores make you feel.

I loved it and he was nice and helped me with any questions I asked amen.

Friendly service, very knowledgeable representative. Seems like quality products.

buy a piece of furniture

i love this place!!! they were really nice and they answer all my questions. If you go there talk to Lauren she was very sweet and she was very honest with everything.

Everything there is lovely and feels so well made, like it would last forever. My associate Lauren was very nice and easy to work with! Really fit my budget.

Wonderful staff made buying so easy and affordable. Lauren was awesome I look forward to purchasing again in the future

We recently relocated and needed to replace some major home furnishings. After looking around and not really finding what we were looking for we decided to stop into Ashley Furniture in Louisville. I was treated immediately and to my surprise I was able to acquire everything we needed at one stop. Our salesman, Michael was friendly, courteous and professional. He had lots of helpful hints as we made our decision but, he was never pushy. I'm pleased with the quality of our purchases and this was a great shopping experience. Thank you!

I just bought a king size bed from them. And footboard was completely unfinished. Installers saw this said nothing. Barely speakers English. Went to store 3 times and called there crappy 800 complaint line to file claim and it’s a joke. Talked to mgr once. Got no where, everything I go up joined available to help or replace this. I will never shop at this company ever again. And I’m filing a BBB complaint on this fraudulent company. They sure took my money fast though!

Great customer service, and product knowledge. Will definitely be going back for all of our furniture needs.

Nice and helpful and professional and friendly

This is my first time purchasing from Ashley and it will be my last. First impressions were great but the salesman, I think his name was Trey, clearly lied just to land the sale. I told him my situation, how I needed something asap, he seemed very helpful and told me we would look at options that are readily available. He told me my furniture would be delivered Tomorrow 7/11, but when I never received a confirmation text I decided to call the fulfillment center. They told me it has to be scheduled next week, that it was never available this week, and WORD FOR WORD I was told “the sales team will say this so they land the sale.” Despite being very frustrated I schedule it for next Tuesday 7/16. The confirmation text, however, tells me next Wednesday 7/17. So I call again, and I am told it has to be Wednesday. For all I know I’ll never get my furniture. TLDR: don’t let nice salesman like Trey or a pretty sales floor fool you, Ashley Furniture only wants your money regardless of the circumstances.

Horrible experience all around. Took weeks to get a refund and they “lost” the warranty that I paid for, emailed my receipt several times and made several phone calls before I was refunding my money for a loveseat that was never delivered.

amazing customer service! shane helped out and gave us options for a ton of great deals, especially because we are a military family! the process was super easy and he provided all estimated delivery windows!

Great staff and service

Terrible. I ordered delivery and they claimed I wasn’t home said that they knocked on the door which they did NOT. The couch was supposed to arrive between 8-11:30 they showed up at 11:26 and sat there getting paid across the street for 13 minutes. Watched me move my car and left while I was parking. Called 3 times in 1 minute and left in 13 minutes. I tried calling and texting within that time only to be forwarded to a call center.

My husband and I were looking for a specific duel electric sofa given we both have back pain. We traveled 30 miles from southern Indiana to check out a sofa we found online yet were advised that it was Not there and that they had No control of what was available on the floor. The only way we could see that specific sofa was to order it online and we refused because you truly have to sit on a sofa to know if it fits your body and has the back support we were looking for. Charles, the sales associate was very nice and helpful and did assist us in locating a sofa right away. He was professional and helped get us a discount to offset the cost to keep it within our price range so all in all we were happy with our purchase. We are looking forward to the delivery in 3 days which is sooner than expected so that makes up for the initial issue listed above.

Customer service was phenomenon. Mrs Star and Michael went far and beyond. I purchased a recliner. Thanks again

Awesome

Charles our salesman was superior. Helped us find what exactly we wanted for our home. Explained everything throughout the whole process. Great experience!

I had a great time working with Trey! He has great energy and a low pressure demeanor which I appreciated. I purchased a desk table and bookshelf and love them!

Shane and Phillip listened to my needs, found the perfect sectional!

Bought the couch and furniture warranty from Ashley furniture. Couch is 1yr 8 months old. Warranty company says rip in fabric not covered after dealing with them for 6 weeks Joseph Herbert said warranty company would cover anything.Ashley furnIture said Joesph Herbert only a salesman and he can't help you .Warranty company recommended 2 of their furniture repair companies and they told us they only repair furniture that's been approved by warranty company so what do do with a $2000 couch that you thought would be covered by warranty.Ashley furniture says it has nothing to do with warranty company and has been no help whatsoever in helping us figure this out.When I call nobody wants to talk to us or give any information that might help.I just don't understand Ashley furniture customer service ,I just want to know what to do to get some help my couch I do not think this is asking to much Ashley Furniture. Terry Schagene

Fast friendly service. The transaction was very easy and I’m excited to soon be getting new furniture. Thank You

Friendly staff, and quick service

I was somewhat indifferent about what I wanted or if I wanted anything. She explained all styles of fabrics and patiently showed me a variety of sectionals. I knew when I found what I wanted it would obvious. Process was simple. None stressful. I enjoyed the Temper-Pedic experience also-very well.

Shane was awesome in getting us the best deal on our TV Stand.

We had a great experience purchasing furniture at Ashley's. But trying to get a repair done on a recliner motor was like pulling teeth. Eventually, we just gave up and had the repair performed by a private contractor. We will now purchase non moving items from Ashley.

Tray was very professional and yet made me feel at home. Gave me a great discount! You should buy at Ashley's.

It was a great experience, very professional and knowledgeable individuals, I am recommending this store to everyone I know.

(Translated by Google) A perfect place to find the ideal home and renown that they have excellent customer service. (Original) Un perfecto lugar para encontrar lo ideal para un casa y renombrar que tienen un excelente servicio al cliente.

The salesman (Charles) was great. He went over and above what was required and answered all my questions. Definitely will go back!

Very fast and simple process. Great prices and great quality furniture. Charles and Starr was so pleasant to work with when buying new furniture, Very detailed with everything we needed to know.

Charles is an excellent salesperson with exemplary customer service skills. You receive honesty and knowledge from Charles. Charles knows about all the products on the showroom floor.

Awesome

Excellent Service- Mr Hayden was extremely nice!

Shane was awesome and helped me pick a mattress out and didn’t push me to any single one. I would definitely buy anything from them again!

I received timely and efficient customer service!

Great, seamless experience. Appreciate the staff being extra helpful!

The sales staff was friendly, informative, and never pushy. Solid price too

We got there and knew exactly what we wanted and Shane wasted no time ! He was very friendly and had excellent customer service! We will definitely be back when we buy our bedroom set!

The salesman was both knowledgeable and charming. He helped guide me to what I wanted. Not a foam mattress, but one with a foam topper.

If you want your furniture to fall apart and come pre bed bugged this is the place for you. Management is trash, furniture is trash, building is trash. Disrespectful arrogance. You'll get better anywhere else. Don't buy from them!!!!

I initially wrote a good review. But before my furniture was delivered, my experience turned bad. When we were buying the furniture, we were getting emails about a memorial Day sale. I asked Heather if we could get the sale and she said yes and later, she said we could get free delivery. When the furniture didn’t arrive on time I called the sales lady Heather to find out why. I called her on her personal cell phone that she had given me because she said you couldn’t get a hold of the store directly. I found out later they don’t answer the phone. They let the calls go to a call center. She said she would check into it and get back with me. She never did and I could never get a hold of her again so I kept calling and I got the call center and they said that the reclining chair was on backorder and that was the hold up, but they knew nothing about the memorial day sales price or the free delivery. I finally called and talked to a man and I was going to cancel the order and he asked me to let him contact the store manager so that he could call me and straighten everything out.. He called me back and said the manager was going to talk to Heather and they would call me. They never called me so I canceled the order. And I went to Value City Furniture and got a better deal on similar furniture. Ashley has awesome furniture but the sales people and the way they run the store is horrible. I would take my business elsewhere if I were you. Ashly experience put us in a horrible bind and we almost lost financing because of them. I would never recommend Ashly to any of my friends or family. If I could give them, no stars I would.

400.00 delivery fee!!! Enough said

My wife and I purchased two recliners this past Sunday. There was no sales pressure just was told about different options to purchase and Memorial Day sale. Only downside was we have to wait for 5 to 10 until they will be available for pick up. But we were okay with the availability. Thanks Patrick for your help…. Bill&Jenney Stoltz

Great service today from gentleman Mr. Murphy

Michael was the salesperson that assisted me with my purchase. He was very knowledgeable, professional and polite. Glad I was able to get him to assist me.

Quality furniture and friendly, helpful representative.

Excellent customer service without being too aggressive

Lauren is an amazing sales person! She listened and offered suggestions and in the end, we loved what we chose!

Shawn was wonderfully. Madr shopping there so much easier. Very friendly and helpful.

Lauren was awesome!!

Hello just purchased a dining room set and the young man that waited on me was more than helpful. He was very friendly and knowledgable about questions I had. And he explained very thoroughly about what the next steps would be in getting my items delivered. I highly recommend his service. I will be returning to purchase other furniture and hope he will still be working there.

Many vendors were not polite ..I walked in the store and was greeted by the 5th salesman. I do understand that they work on a rotation..but saying HI or good morning is not gonna kill them..

Smooth transaction. Heather Torres was the ladie that assisted us. She was friendly, professional and fast. Have done business in the past. Will cone back for more.

Update: thank you to one of the managers he got the wedge on order and should arrive in a week Went into the store and placed a order for a beautiful sectional couch back in February 2024 and after 3 months I get my order to find out the sales man never ordered the wedge piece that ties the sectional together, so now I'm in limbo waiting once again in hopes this gets corrected sooner then later. At this point I will never shop at Ashley's again.

Great customer service. Salesman was willing to barter on my behalf for a reasonable discount on price. Easy stress free to transaction.

Charles was very friendly and there was no pressure.

Our salesman was Patrick, he’s absolutely amazing and made making our purchase process a lot easier.

We had the best experience at Ashley Furniture buying our first couch! Patrick was so great by explaining all of the different options and was even so wonderful to work with us on an additional discount for the furniture protection plan. Highly recommend!

Great selection to choose from and Trey was a huge help answering any questions and checking on any he wasn’t sure of himself. No pressure from him and we found a great living room suit and a new dining room table and chair.

Was surprised that my bedroom suite that I brought 9 years ago was still in rotation. Glad because I needed a headboard

Nice people excellent person good attention

My experience with Kimberly was awesome. She was very very helpful

Awesome, helpful, & courteous staff. LOVE shopping here @ this Ashley’s Store!

All I can say is Shane was a WONDERFUL sales associate and I will always shop with him as long as he's an associate. He took his time showing me all that I was interested in. I never felt rushed. I'm happy he was a human with personality!

Took way to long

Ashley’s furniture has so much it’s over welling. Furniture looks of good quality. The salesperson gave me advice, and let me wonder around. Which is good.

Great Service

Huge store. Check out the deals in back.

(Translated by Google) Excellent service from Maikel, it has been an incredible experience (Original) Excelente servicio por parte de Maikel, ha sido una experiencia increíble

Charles was great to work with. Very patient, not pushy.

The delivery men were very efficient and polite. They took time to explain how to get to take the back off for restuffing.

Charlie did an amazing job!

My wife and I we graciously greeted when we entered the store. Shane was super friendly and knowledgeable . I have never felt more at ease than at any other store. Any future endeavors will start and end with Ashley furniture.!!!!

Great customer service!!!

Excellent service over the phone, and in person in the showroom. Same at the warehouse when I picked up my purchase. Great experience all around.

Absolutely don’t recommend buying anything from here. I got a whole set of bedroom furniture just over a year ago and the bed frame has broken to where it can’t be slept on and has been this way for over a week and noone has helped us. I purchased a $500 protection plan and after waiting to hear from them as well they said that’s not covered. These products are junk and the customer service is a joke.

Mr.Charles LISTENED to me. He took into consideration my budget and helped me find the mattress I needed for my particular situation. I will be glad to work with him again.

Had a great experience with Patrick Murphy today. He was extremely helpful and patient in helping us pick out our new furniture. I highly recommend him if your needing any new furniture.

Heather was wonderful! She was extremely helpful and patient with me because I wasn’t sure what it was that I really wanted. She helped quite a bit with showing me what they had at the store and I finally settled for something I wanted. I can’t wait to get my new living room suit and kitchen table.

People in the store were amazing but the warehouse or the people that get all the pieces of the furniture you want together my husband and I are having issues with. We have now had them tell us our sectional would be here on two diffrent dates and we orderd our sectional about 2 months ago (yes we where told we will have a delay fo 6 weeks for 2 items which i believe are the armless chairs) The first time they rescheduled the delivery they said they still needed to get 2 of the armless chairs and now they are saying that the loveseat isn't in. So when they rescheduled the first time the love seat was in but now it's not so what happened to it these last 2 weeks.now they said the love seat won't be in until the 17th of April which is a joke. Come on Ashley's get your stuff together

We just recently moved to a condo, we bought some new furniture for our new digs. The furniture is wonderful, and our sakes rep, Charles, was helpful, informative and reasonably priced!. Our Ashley experience was first rate!

Very nice and professional

Great team. Michael as a costumer service was incredible, he help us to find Good and better price. I recomende Ashley .

Charles was super helpful, polite and friendly.

This place deletes reviews. BUYER BEWARE TERRIBLE PRODUCTS

Great experience

Great products and delivery was easy and fast enough for new furniture

Greeted at the door. Although she was helping another guest she contacted someone to help me. Because I had completed my research online the process was quick and easy. Everyone was friendly and I loved that the staff referred to me as a quest.

I am satisfied, especially the reception was very good, it made me want to come back tomorrow for another purchase.

I worked with Patrick Murphy. He greeted me when he saw me and let me roam around until I found what I was looking for instead of hovering over me; which I’m grateful for and would have given him a 6th star if it was available just for that. He helped me look for my bar stools and made sure they were in stock. (The first ones I wanted were not, so this was also a plus.) Before I bought my furniture, he highlighted the protection plan for me since I have a 5, almost 6 year old that might make the plan very necessary. I’m super excited about my purchase and can’t wait for the delivery. I chose a day I’d be at home versus the next day delivery option.

Lauren at the Outerloop location when super friendly and welcoming. She listened and helped me make a decision to best suit my needs. I will look for her next time I come back! Amd I love my new cozy furniture!

Had a great experience, was greeted as soon as I walked in. A lady, Lauren helped me. She was great and super nice! She did the whole process very smoothly and got what I wanted at a great price!

I’ve done my share of furniture shopping over the years with purchasing from different stores and the experience I received today was Outstanding!! I work in customer service and can be very judgmental on that aspect….Kudos to Michael Very Impressed at location AHS Jefferson Pavilion in Louisville Kentucky

Quick service and answer all my questions. Very knowledgeable.

Great service by the two workers.

Fantastic selection of sectional sofas. Very helpful salesman Patrick, no pressure and very pleasant. Was able to find the perfect sofa with exact configuration and fabric. Excellent savings by paying cash and quick delivery available. Highly recommend this store for any of you home furnishings.

Staff is always so helpful!

Timely and courteous service.

Loved the help I received. Walked in, was greeted by Shane, he answered my questions, showed me where to look and didn't hover over me. When I was ready, I found Shane, he placed my order, hooked me up with a better deal than expected and I was on my way in no time at all. Thanks Ashley Furniture (and Shane) for your wonderful service and merchandise. Always my go-to store for Furniture!

Very nice and quick to get my coffee table and TV stand.

Very excellent customer service!

Shane was an awesome guy and very easy to work with. I will definitely be coming back to him for future purchases.

Heather T. was a blessing! Proffesional , straightforward , timely efficient and what we needed is already scheduled for delivery. Thank you Heather and Ashley Furniture, highly recommended ! Gospel... Jesus died on cross , layed in tomb, and rose on the 3rd day. Call out to GOD in Faith through prayer with a repented heart believing the gospel and GOD will save your never dieing soul for JESUS sake ! It's Heaven or Hell , can't stay here , GOD made a way home ! JESUS JESUS JESUS !!! ❤️ ✝️🙏

Great store with great prices. My sales representative Patrick M. went above and beyond to assist me with my purchase.

I had a great experience in Ashley today. Roy was very helpful in me finding the perfect couch. Shipping time is reasonable. Will buy from them again.

Very nice people no problem at all. I knew just what I wanted

Great customer service

Great selection and sales Heather was awesome

Great customer service and products.

I’m not satisfied with this king size mattress the foundation box spring don’t fit my bed better yet they didn’t show me the box spring they only showed me the mattress and I also showed them what kind of bed I got.

Great friendly and professional service 👏

Our sales rep, Sean was awesome. The customer service as far as getting it delivered is a huge lie and not being able to speak with someone is very poor business!!! Never will we buy from there again!!!! Such a huge disappointment 😞

Lauren was very professional and very nice! Couldn’t ask for a better sales person. Thanks again

The Service was perfect.

Very attentive super nice helped with all my questions had an amazing salesman

Very nice people to work with .

Shane Sharpe was a great help with getting us the best mattress and bed today at the best price!

Dino and Lauren were fantastic. They each took time to explain details and answered all of my questions.

I worked with Kimberly and she is very friendly and she is very helpful and gives bundle discount's

Nice people, answered all questions.

Salesman was a professional. No pressure to buy. Explained everything where I understood.

Our experience at the store and with the delivery service was great.

The customer service was excellent. He help my husband to find tables that match a piece of furniture that we already have. So happy with our purchase.

Our salesman was Awesome!! We will be back!!

We were very pleased with delivery. They texted us. When they was coming, they was no time. Set up my table and chairs, my husband signed for it.

Charles was amazing not over bearing and let us look at what we wanted to look at and decide what we wanted then came and sold it to us. He was amazing. Thank you so very much for not harassing us we really appreciate it!!

Charles was super helpful and nice! This was the quickest experience we've ever had buying furniture.

Lauren was very helpful. She gave me the best deal she could for what I wanted. I left happy!

Shane was very helpful and knowledgeable

My clerk was so friendly and helpful. Made everything so easy

We went to Ashley looking for reclining furniture. Roy greeted us and pointed us in the right direction, told us about the sales and let us look around. Roy was very knowledgeable and answered all our questions. We found just want we wanted! Great experience!

Still waiting for my refund on furniture that couldn’t be delivered until January brought in November to have by Christmas kept changing the date but would definitely not have it by Christmas so canceled the order to go somewhere else that I could get by Christmas put down half the the money so needed a refund. That was December 12/11/23 have called many times and they keep telling me it’s on way. Would love if someone from company could contact me because I haven’t been able get anywhere.

Excellent experience. Sales Staff helpful but not pushy. We bought a table and 4 chairs today. We previously bought 2 recliner couches about 2 years ago, one manual and one electronic, both are excellent couches and are used everyday. Recommend Shane as a salesperson! Updated review… today another shopping trip with our daughter, bought another kitchen set, 2 king beds and a rug. Again from Shane, great at his job. Quality furniture at reasonable prices! Awesome to have our furniture delivered and set up at our age.

I went in on a cold and rainy night, and Kim greeted me. She didn’t make me feel like I was being sold to. She just answered my questions which made me trust her and I bought the piece a day later. Kim was very informative and an excellent sales person. I live 45 minutes away from the Ashley store. Kim and Ashley’s made the buying process extremely easy by sending me a link at home where I could purchase what I seen in the store. I would recommend Kim and Ashley furniture all of my friends.

There’s a large selection of furniture at the Ashley’s Furniture at Jefferson Mall in Louisville. Our sales associate (Lauren) greeted us and allowed us to walk through the store without being overbearing. However, she was readily available to answer questions.

The salesman was great. It’s a shameI can’t remember his name.

Had good time there the food was OK. Bring your own if possible...they have refrigerator in room

Lauren was great to work with, she was extremely knowledgeable and very helpful and friendly

They gave us plenty of time to browse and were available to answer our questions as we moved around the showroom. Our sales associate was very informative and not pressuring in any way.

The customer service was exceptional. They helped us find and order what we have been looking for.

I have shopped there before.

Guy very knowledgeable and listened to our concerns and what we were looking for.

Trey did a good job helping us with our purchase today! Nice guy! Thanks!!

The consultant was very helpful when we were looking for a love seat. She pointed out aspects of the couches we may have missed. She was willing to work with us on the price and other costs.

I went in acouple weeks ago talk to patrick and was told they would price match louisville overstock for the same furniture to get it there. I went back today with the intent to buy the furniture but was told by Charles they wouldn't match it and to buy it from them and I had a dinette that was from a store online that was told they won't price match any store that not brick and mortar. I informed him it was brick and mortar and was told well that just what the say but won't price match and that isn't in louisville. The dinette was the arkenton and I was trying to get 1399.99 which is what he said he couldn't match and the closest he could do was 1575. But the Ashley website shows the same dinette with table, bench, and 4 chairs for 1399.99. The bedroom was about 1500 more expensive here for the same items. I was looking at getting the bedroom set chest and extra night stand. I wouldnt recommend this location because of this.

It was fantastic i know what my wife and I was looking for and you have it at a very good price and we are going to get it thank you so much i will be back and tell family and friends ⭐⭐⭐⭐⭐⭐

Shane was very professional and assisted us getting the right product for our young family at a great price!

Kimberly was outstanding! Showed us the items that we had been looking for. Very knowledgeable, and her years of experience paid off for us. I would highly recommend Ashley Furniture.

Sales team was great

Worked out great; our salesman, Shane, was excellent! Great products and better service!

Patrick was very friendly, and professional. Didn’t hound us, which we really liked and makes us want to only work with Patrick.

Kimberly was amazing! She went above and beyond to help us! We are life long Ashley's customers and will stay that way!

Friendly, knowledgeable and pressure free. Great experience, thank you Shane.

I never leave reviews for places but this has been a complete nightmare. First off, the staff and the salesmen we talked to was absolutely amazing. Which makes it suck that I have to give one star. I would not recommend getting ANYTHING delivered to your house if you purchase it from them. My MIL brought us a kitchen table and 4 chairs about 2 weeks ago. They were supposed to be delivered yesterday between 9am and 12 am. They ended up coming closer to 12:30, which isn't horrible. But they didn't "have the chairs on the truck." So we only got the table. We were told they got put on another truck by the delivery drivers and the women I called from Ashley furnitures number. They were supposed to come at 2. Well they never showed up. I got a message with pictures of the table in our garage and the chairs at someone else's home and a signature that wasn't mine saying that got delivered. I called back AGAIN and was told they would send a recovery team out to get the chairs and they would be delivered. When I asked a time, they couldn't provide one and when I asked to speak to someone who could give me more information they said "they only chat online with people. They don't have phone numbers." Well surprise, surprise they never showed up yesterday. I got a phone call around 7pm from the delivery guy saying they would be by to drop them off at 10 today. Nobody showed. My husband called at 12:30 and a women was chatting online with her manager and was supposed to give him a call right back. Well nobody called. So he called AGAIN at 2:30. He was told the chairs were on a truck about 3 hours from our house but we are supposed to get them today. I'm sure we won't. We will probably never see those chairs and at this point if they don't come, I will make sure my MiL gets a refund for them. I'm just so disappointed with this process and frustrated with how little information we have been provided. Just pick up whatever you purchase from them please. It really isn't worth the headache.

No one answers the phone. Need to change my order. No one in the store can help me. Can I answer the phone during business hours

(Translated by Google) Excellent service 👍, very satisfied 😌 with my furniture, my living room looks beautiful 🤩 (Original) Excelente servicio 👍,muy satisfecha 😌 con mis muebles ,mi sala se ve hermosa 🤩

JPAV was very thorough in making sure we saw every option in couches we were looking for. Thank you for not being overbearing and giving us the time to decide what works best for our needs

The service was wonderful until delivery. My first delivery was supposed to be Dec.2. When I didn’t hear from the delivery people, I called and was told both of my deliveries were to be on Jan. 6 I specifically told the salesman that I wanted the Alasaundra delivered on Dec. 2. Needless to say, I was very disappointed that I had to wait another week and change other appointments around to make the delivery work on Dec. 6.

I like this store. Great prices! Not followed around the whole time and treated very well! 😊

Patrick was awesome to work with. He was so patient with us and answered all of our questions. He was so sweet to our two young children. Would definitely shop again!

Great customer service

Charles was very helpful and it didn't take long My first time there

Timely delivery and the guys placed the furniture in the right spots for me!

Knowledgeable sales reps and fast availability on the products i purchased. They made it a very easy experience and I was pleased with the whole process.

I was assisted by Roy and he showed me several choices in couches. He was very helpful and knowledgeable.

You can buy it, but receiving is a different story. And they got a new one everytime. Trying to get refunded has also been a nightmare. How is this store still open?! And when is the manager ever going to be in?!

Super helpful, helped me out being a younger couple. Will return!

Got a nice recliner,great deals going on right now.

Once the salesman listened to what I needed, he was a big help in getting what I wanted!!

Kimberly knows that store and can help you find what you are looking for. Highly recommend working with her!

Very unhappy with Ashley furniture policy trying to understand i purchase a recliner not realizing once it was delivered it was the wrong recliner wanted the oversized recliner they don't or won't trade it for the right one because it's in my house since Saturday home is smoke free the price is the same for the oversized recliner .so now I have a recliner I'm not satisfied with smh I believe this policy need to be changed will not buy from them again was willing to give a extra 100.00 for the change

I went in Ashley’s to purchase a tempur pedic mattress and did. The whole process was very easy and Trey explained everything very well and absolutely no pressure.

Angelo did an outstanding job! He was knowledgeable, professional, and very helpful

Trey was very courteous and knowledgeable about his products.I have recommended him as a personal salesman!

Great help at both stores! We got the chairs we wanted!

Superior costumer service, excellent price!

Has great customer service and got a really good Black Friday deal on a lift top cocktail table!

(Translated by Google) Excellent (Original) Excelente

The young man trey done a great job helping my wife and I fine every thing we need for are tiny house. He was very professional and never felt pressured to buy from him

From the beginning purchase to the delivery everyone at Ashleys have been great

Great experience.

Friendly, very knowledgeable, helpful and did not push us to buy something

When I arrived at the store, I was not greeted. I had to find a representative to assist me. My delivery date was set, but the helper “forgot” his id so he could not enter post. I called to ask when it would be delivered and was told I would receive a call that evening. It is three days later and I have only received a text. When I asked to cancel the items, I was placed in limbo because their wait time is high. The customer service is horrible. I expected better, we have used them for years. I’m so disappointed.

Charles was amazing. No pressure. Let us pick furniture we wanted and then had us all squared away with delivery and everything.

Very pleased with my salesman, Patrick. He was very informative and patient. When shopping there, I would suggest you ask for him.

I payed 1600 dollars for a couch and loveseat when I picked it up it had no legs

good attention and service...grateful !!!

Good customer service. Great prices. Excellent product. Me and my fiance are happy and pleased. Thanks Ashley Furniture. We will be back.

Kimberly greeted us at the door, listened to what we were looking for and our budget. We had a sofa and love seat we had saw online, but not in the store. Kimberly told us she could get that but also showed us another sofa and love seat that was in stock and we bought it. Transaction went smooth, everything was explained in detail. Kimberly made our experience a great one.

Kimberly at the outterloop location was amazing! Super helpful & truly listened to what i was looking for. I can't wait to get the delivery.

I purchased an amazing swivel chair. The sales rep was great. No pressure sales. He answered all of my questions. He thoroughly reviewed the numbers with me. I chose to pick up my purchase instead of selecting one of the delivery options offered. So I'm enjoying my beautiful chair in the comfort of my home same day! So happy with my experience and with my purchase.

Friendly and comfortable experience

Never buy from here if you don’t want your money wasted. Worst service ever the delivery of our couch is taking over 2 months and they only bring it in pieces not the whole thing so you have to wait weeks for your couch to be whole and here’s the condition it was delivered

Dario Beker was very professional and polite and didn’t try to bully me and we will definitely be returning

Sent regular chairs with bar height table after waiting a month had to wait another month for a replacement. Delivered a recliner damaged and will not replace only offer repair by 3rd party nearly 3 months from order date. Will not do business again

Great customer service…wonderful products

The service was wonderful.

My salesman Charles was great. Went in for a mattress and a low profile box spring and got exactly what I wanted at a great price. Even got same week delivery! Thanks Charles, you’re awesome!

Knowledgeable, friendly service.

The selection was great, and the deals were good. Also, the sell people were helpful and not pushy. No complaints, you’ve gained a new regular customer, for sure.

Very helpful and showed up all our options. Thank y’all very much for your help.

I had Patrick help me at the Ashley store on Jefferson Blvd when I went to purchase my sectional. He was very knowledgeable helpful to me. Thanks!

(Translated by Google) Very good attention from the workers, quality and information about the products sold there. (Original) Muy buena atención de los trabajadores, calidad y informacion de los productos que en el lugar se venden

Large, well lit showroom. Good selection of motion furniture. Service was top notch. Helpful, but not pushy at all!! She went above and beyond to get our unused warranty refunded to us. Service deserves 5 stars. The 4 stars are for: Building condition. Lots of the powered motion furniture had no power. The sales person had to trade out several of the power packs for us to test. The flooring is a train wreck and needs to be replaced. Furniture selection. No fault of the store, but I would love to see Louisville carry just a few more modern lines (like Joybird) Choices are often between modern farmhouse or bedazzled and mirrored.

Staff was friendly and courteous and they had a large selection of nice furniture to choose from.

It was a great experience

Good job and the best store

Don’t ever get any furniture from these stores. I bought my mom a table in march that came in damaged. They keep saying the part will arrive but its already September. They don’t have a return policy. Prices are higher then anywhere else pure scammers at ashley furniture. I recommend going somewhere else to avoid headaches dealing with these idiots that work there.

Quick and easy

Great experience with Roy was very helpful went beyond to locate a dining room table I was looking for. He finally found it in the store from my description of what it looked like. Very happy with the service!