Ashley Store Louisville, KY

We were looking for a new sofa. Charles Hayden helped us with the process. He answered all of our questions. With his help, we were able to find a sofa that is perfect for us. We love Ashley Furniture!

Alex was great she helped me with all my needs love my new bedroom suit,can’t wait for it to be delivered

This was the most happiest I have ever been with customers service the young gentleman that helped me was professional polite and insightful his patience and the fact he liked doing what he was doing made me feel like home here and that I picked the right store to shop everyone was professional and was communicating well with each other from the car to the door they made sure you didn't feel lost or had to ask is there some one to talk to to help you great job guys and thank you for the experience this was at the Jefferson Street location go here you won't be disappointed

I had a very disappointing experience with the store on Jefferson Blvd, Louisville, Ky. On 2/18/26 I was in the store attempting to purchase a sofa & love seat and my wait time was almost two hours because the sales rep said they had a new person who could not figure out the code for a partial payment. He also said he would call me to complete the order the next day when someone who could complete the purchase came in. That call never happened, I called on 2/20 to get a status date and was told they canceled the order because they used an incorrect code and had given me a store credit. I asked for a full refund and not a store credit.

Friendly and helpful.

Trey seemed a little confused the price he came up was different than what the sleep specialist came up with which was confusing seemed to be in a hurry to get to mothers in laws during his lunch he took that phone call when he was with us. Automated machine to schedule a time frame with us got confused when I gave her my work order and never gave me time frame

Great customer service

They did a great job delivering. Right on time

Ivan was great. Answered all my questions wonderful purchase thank you

(Translated by Google) Excellent customer service, very friendly and professional. You can find everything you need at a great price. I highly recommend them. (Original) Excelente servicio al cliente, muy amables y profesionales, encuentras todo lo que necesitas con una relación precio - calidad. Los recomiendo.

The customer service was great!! We worked with alex....she was very patient and helpful! Actually the whole team there was very nice and welcoming! I would definitely recommend this Ashley Furniture to friends and family.

We purchased a sectional and two 3-seat theater recliners about 6 months ago. One of the massagers in one of the recliners stopped working within two months. I called for service and started a ticket. I told them to contact me because it would be easier to set up appts either me but instead they started calling my husband (who works a lot more). They wanted us to troubleshoot on our own, which didn’t help. Then, they said our only option on a service call was a Sunday morning at 7:00am!! REALLY?? If we didn’t take that one it would be another month for another Sunday morning at 7:00!! My husband hadn’t confirmed the appointment for sure and he declined it the day before his a reminder message…but, the guy showed up anyway and we weren’t home. Now, it’s been another full month with no response. If you only offer one service appointment a month at 7am on a Sunday, I don’t think you really offer service. We really like the furniture but abhor their “service”

Very helpful and kind!

Charles was excellent and I highly recommend Ashley

*update* Thanks for giving me a number to yet another call center that is STILL doing nothing at all to help me. delivery was rescheduled three times, when it finally came time for our bedframe to be delivered we did not receive what we ordered plus the headboard was damaged- every time we talk to someone on the phone to have the order corrected and provide the claim number we are getting no resolution. It’s been over a month since we ordered and are still not getting any accurate information on whether our item is being picked up and the correct, undamaged bed frame is being delivered.

Jeff Bird made it an easy transaction. On line it was saying a 12-14 week backlog but Jeff was able to get one delivered in a week. I’ll be in the market for a couch later this year so I will definitely return to Ashley and hopefully Jeff will be there. Thanks

Sales people doesn't know about product and price change everytime went there. Terrible customer service this location Not recommended go this store

The salesman was very helpful in purchasing a bed. The delivery was seamless. It took 15 minutes to set up. The delivery people were respectful and courteous.

Paid full cash for a couch about a month ago. Still haven't heard from anyone or seen my property. I bought it in store. The only thing I've heard from them is they wanted a review. Well here you go. Where's my property?

Love the products and the delivery team was exceptional. Made quick work to get the new couches in place, set up, and functional. Thank you!

Heather really worked with us she was amazing

I’ve waited to submit survey until after lift chair receipt. Still have not received chair. In store rep (Ivan) told me I’d be contacted via text / phone for pick up availability by today. When no contact, I reached out and learned that I wasn’t on the schedule. Local store phone lines all touted me back to customer service out of state. SMH! If I hadn’t called today my chair would still not yet be sent from manufacturer to distribution for me to pick up. .5 out of 10 star rating for me based on communication fails alone.

Very helpful and friendly staff. Lots of selections.

Charles Hayden was very helpful told him what I was looking for and took me right to it

Horrible place..the vendors not have any experience..and im waiting one month for one delivery and receive one matress with black spots and the half of the base NOT COMPLETE..AND I NEED CANCEL THE ORDER AND NOT RECOMMEND BUY HERE.NOT AT ALL.

Does anyone here answer the phone? What’s the point of having phone number posted if you aren’t going to answer

The associate was very knowledgeable and detailed in explaining what our needs were in helping to find the right bedroom outfit, with carefully going over each items, colors, wood type, sizes, prices, and many other things. He helped us find a bed room outfit on the app after looking over the selections there to find out that worked with what we were looking for. We found something with a pretty good price . The associate was very helpful from the start of looking until the finalization of the sale. I’m very grateful for that.

Nice selection of furniture and good service. My salesman was great. Hopefully everything will go well with the delivery

I had the absolute best experience with Trevor at the Outer Loop location. He helped me when it didn't benefit himself. I will definitely ask for him in my next purchase.

Sales person knew exactly what we needed and there was no pressure. A good experience we will come back

Was greeted promptly. After telling Patrick what I was looking for, he showed me several options, then left me to browse at my own pace, never pushy. Unfortunately he had to take care of some other business, so Roy took over. Both men were helpful and professional.

(Translated by Google) The quality of the furniture is excellent. The price is good compared to other stores that offer the same product. The delivery personnel were very punctual and managed to overcome several difficulties when bringing the furniture into the apartment (they even went to the trouble of removing the door to bring in the sofa and then putting it back). I'm not giving it 5 stars only because, when I bought the sofa, they told me the wait would be 4 weeks, and I ended up waiting about 10 weeks to receive it. (Original) La calidad de los muebles es excelente. El precio es bueno comparado con otros locales que ofrecen el mismo producto. El personal que hace la entrega fue muy puntual y lograron solventar varias dificultades al momento de ingresar el mueble al apartamento (incluso se tomaron la molestia de quitar la puerta para meter el sofá y despues volverla a colocar). No le doy 5 estrellas solo porque, al momento de venderme el sofá, me dijeron que la espera era 4 semanas y termine esperando como 10 semanas en recibirlo.

My experience was very good with a man who has been there 17 years. Very sad to see other people have lost there jobs but buying my recliner was very supportive!

When I first walked in I was a little overwhelmed by the size and selection there. Sales associate, Kimberly B. took the lead. After a few questions, she seemed to have a great idea of my space requirements and preferences, narrowing the options down to a manageable 3 or 4. She even helped me customize a sectional down to exactly what I had in mind. I will not receive the set for a bit still so I can not speak on quality at this moment, however everything seemed nice enough on sitting and trying out the floor model. On one last note for quality, if it proves to be below what it seemed, I was able to purchase a reasonably priced accident plan that covers basically any kind of damage for the first 3 years (5 years was an option I opted out of) Overall, I was very pleased with a furniture store that seems to get a lot of negativity for some reason.

Very informative and polite and helpful

No pressure salesman

My daughter and granddaughter saw the sofa and ottoman in person and on their recommendation I ordered today! We have purchased from Ashley in past and always pleased.

Good customer service. My order arrived as scheduled and I was able to track their arrival in real time. The two gentleman making the delivery quickly set up my queen bed. Overall it was a great experience. Thanks Ashley!

Delivery said 3pm to 3:30pm wascway off delivered at 5pm

Charles Hayden was very nice and helpful.

Great red tag sale. Waited a long time to check out otherwise I would give 5 stars

Our salesman was very helpful and worked hard to give us the best price. Love Ashley Furniture and would buy again.

We purchased a sofa as a gift for our son last year and purchased the extended warranty. The auto recliner stopped working properly. No problem right, it not even a year old and we paid a lot of money of the warranty. Surprise we have spent weeks calling this number to be told to call that number, to then text this number. Told to send video but that doesn't work. Send pics liked asked, sent more pics. Then told we can't fix it we will have to send out a new one. Then oh wait, it was discontinued so we have to give you a store credit. We ask if the 5 year warranty will cover new sofa. Then told bot filing it against warranty just going to give instructions credit one the get picture and the serial number. We sen that and 30 hours later after 4 emails we are told it has been denied and to call a new number and file a new claim. What a joke. Don't buy from Ashley, if you do don't waste the money on the warranty.

The delivery was early bc 😊 and the workers were very polite, respectful, and efficient in their handling of the sofa. Thank You 🙏

Waited weeks for my couch, was promised a white glove delivery & they shoved it through the door. Turned them away, had to wait another two more weeks before they delivered it. Once they delivered the next couch, there was a mark on the back that shouldn’t be on a brand new couch. Had it a month and the entire sectional fell apart. Took me 6 weeks talking back and forth with customer service to get absolutely nowhere. Had to go to store support, and Danielle was the only person that helped try to get the situation fixed. Finally after months, got an even exchange, went to the store and it was another nightmare. The store manager didn’t know what he was doing and had to call out 3-4 times just to figure out the exchange and computer. After hours of waiting for them to “figure it out” they say just wait until tomorrow and we’ll figure it out. They promised me we would have the new couch 11/25/25, with the history i highly Doubt it will happen as promised. To anyone looking to buy at Ashley furniture, i don’t recommend. Buy from “BigLots”, hence they’re closed!

The representative was very nice and respectful and helpful. Beautiful store filled with beautiful furniture. Had a wonderful experience.

Courteous, helpful sales associates.

Did a great job! Thanks!

Great products, great price and professional personnel. What more do you need?! The picture below is the set but will be all gray like chair.

The salesman that helped me was great. Friendly, patient and very helpful.

Treys customer service was outstanding!!

The seller was very good

I was not Impressed at All.This Place Looks Awful for a Furniture Store.Ripped and Soiled Carpet Furniture just Scattered all over the Place.No Organization at All.I will not be Going Back.

Mr. Charles was very cordial, professional and very knowledgeable! I was very pleased with the service and found everything I needed!

Trey was an excellent sales person.

Both Acima and Ashley respresentives were wonderful!

The salesman was great. Apparently Ashley has started a new policy that purchases need to go through someone not at the store. Maybe corporate? Not really sure. I waited at least 40 minutes for them to get a response! I told my salesman that I was waiting a few more minutes and then I was leaving. He received approval within the next few minutes. I think having to wait for 40 minutes to get approval from someone somewhere is ludicrous! 40 minutes for them to take my money?! Ridiculous. I see this policy causing a problem with sales. Just my humble opinion.

Mr Hayden was our salesman. He was terrific! He made sure he took care of us. I will definitely be back!

(Translated by Google) Very good customer service and tasteful furniture, just to say that I have not received my purchase receipt yet. (Original) Muy buena atención al cliente y muebles de buen gusto , solo decir que no he recibido todavía mi recibo de compra

Ivan was polite and attentive from the beginning. He answered all of our questions and followed us through our crazy back and forth selection process! Thanks Ivan, we will be back!

The salesman was very patient me. He didn't try to sell me a reclinner I didn't want. I will definitely revisit the store at a future date. Thank you Patrick

(Translated by Google) Good (Original) Buena

Their customer service and care was exceptional.

Wonderful experience with sales lady Heather Torres.

Picked furniture out that I paid cash for. Sales person that I was working with, took all information down, phone#, email, was all wrong. So information to warehouse is calling wrong number. Never got a text. It took four times with a date for delivery. When I told them I give up, just give me my money back, they finally delivered the furniture in one day. Shady Ashley. That's all I'm saying.

(Translated by Google) From the moment you arrive, you receive very good attention and service. (Original) Desde que llegues una atención y un servicio muy bueno

Very friendly staff!!!

Very nice helping us pick out a mattress was very helpful.

DO NOT order furniture from Ashley’s! My sleeper sofa that I purchased from the store was damaged and it was covered under the one year manufacturer warranty. I contacted Ashley’s customer service and they ensured me that the sleeper sofa part of the couch was ordered on July 21st this year and it would be delivered in 8-10 business days. The date is now October 9th and I have still not received my part. I have called customer service countless times and spent many hours on the phone with them trying to resolve the issue with no luck. They do not have a store phone number so you are not able to talk to anyone at the store. Customer service is your only way to contact these people and they are all overseas. They have sent my complaint to the escalations department twice and I have not received a phone call. I went to the store twice and told them my frustrations and they informed me that they are not able to even order a new couch for me at no cost. They apparently don’t have that capability. So morale of the story is, if you buy furniture from this store don’t expect it to be covered by the manufacture one year warranty.

The experience was quick and easy. Sales person was nice and knowledgeable.

Good afternoon. I wanted to acknowledge the excellent service from H eader. He was very kind and explained everything to us in detail.

Our salesperson Trey, instead of being pushy, offered helpful information and was close by if needed without hovering. We told him what we were looking for, and his first instinct was right! We found a couch that fit our needs exactly. The checkout process was easy. Trey even looked to see if I had a discount stemming from my purchase almost 6 years ago. Delivery will be in a week, so much faster than everywhere else. Highly recommend the service at this store.

Was a great experience. Trevor was no pushing to get a sale. Very friendly and helpful.

Kimberly was our sales person. She was very helpful and knowledgeable. We purchased a table and chairs for my mother-in-law.

(Translated by Google) Excellent Ashley store. Great discounts and excellent customer service from Ivan Zavala. Thanks. (Original) Ashley store excellent. Buenos descuentos y una excellent attention por Ivan zavala. Thanks.

(Translated by Google) I loved the good service, they speak Spanish too, I loved the entire service, thanks to the entire team (Original) Me encanto buena atención hablan español tambien , me encantó todo el servicio gracias para todo el equipo

Very wide range of items to choose from in a price ranges. Trevor took time to show me through the showroom giving me plenty of options to choose from without feeling pressured. Looking forward to delivery of my selected piece's .

I would give zero stars if I could. Motor in the recliner of the love seat has burned up. Everyone routes me to different numbers for warranty claims but yet no one can actually help with a claim. Be warned in KY you have specific restrictions and are not allowed to process claims through their toll free number.

Jamie was very helpful and easy to work with. Great personality and an all around happy person.

(Translated by Google) Great service, very friendly customers, the lady in charge was very nice. This is the second time I've bought from them, I recommend them. (Original) Buena atención los clientes muy amables la señora de asigna muy agradable ya es la segunda vez que compro con ellos se los recomiendo

Trevor was very helpful! I told him what I wanted and what my needs were and he showed me lots of options, and we found exactly the perfect thing for me. I got a couch, loveseat, and recliner. I can’t wait for it to come in! Trevor was awesome.

(Translated by Google) Very good furniture, elegant and high quality, I loved it. (Original) Muy buenos muebles, el3gantes y de mucha calidad me encantaron

I had a wonderful experience in the store but was absolutely lied to about delivery time to make the sale. I was told it would take 3-4 wk for delivery. But online it said 6-8 wks. I trusted the representative and made the order. When I called after two weeks to see if I could schedule a delivery i was told it was about 6 wks out from delivery. Don’t trust when they give you a delivery date.

Ivan and Michael were exceptional!! I am so happy with my new furniture and I can’t wait to have it delivered! Thank you so much for your outstanding support! 🙌🏾❤️

Roy was amazing. He was friendly and attentive. He gave space when asked so my spouse and I could discuss options and items.

Our sales person, I believe her name was Kimberly, listen to us and showed us exactly what we needed to see. She didn’t try to talk us into anything. She just simply shared her knowledge and it helped us come to what I believe is a solid decision

My salesman, Trey, was wonderful. They all should learn from him. The lady from scheduling was nice and helpful.

Very clean and beautiful furniture store. Mr. Charles was my kind salesman and was very knowledgeable about all products. Definitely recommend the store as well as the salesman 🙂.

I walk around the store for about 35 minutes; no sales person offered any assistance. I approach 4 sales people sitting at a table, I the customer had to ask for assistance.

"Hobo" was a very helpful salesperson. Her knowledge on mattresses/bedding was very beneficial to our making the best decision for our 95 year old Mother.

We spent 3hrs. In the store shopping and Kimberly stayed after closing hrs to finish up our sales. Thank you Kimberly for being so patient with us it was a great experience. 👍

Jamie was great

Trey, was great explaining all the options on mattress for the best sleep possible and was very helpful would recommend to my friends and family

It was very pleasant and enjoyable. We're leaving feeling very pleased. Thank you for your wonderful service.

Very professional and excellent service. Sells person very attentive and not pushy. 5 ⭐️

Jamie Judd was the one who helped me. He was very helpful, kind and honest. I also like the way he treated my children.

(Translated by Google) A place where you can see your wife happy and your savings account suffering, haha. Definitely a special place, great service. Good deals, good financing, many months of small but interest-free payments. (Original) Un lugar donde ver a tu esposa feliz y tu cuenta de ahorro sufrir jajaja. Sin duda un lugar especial buen trato. Buenas ofertas, buen financiamiento, muchos meses de pagos pequeños pero sin intereses.

Christy was very patient with us and nice

We went to Ashley to shop for new mattress and new family room furniture. Had a pleasant experience in the store with the sales person who helped us. We decided to buy from Ashley. When he was writing up the sales order we were asked about delivery date. I asked about August 29th and was told that was actually a perfect date to deliver. My wife and I have now received multiple AI text messages stating at first we would get one piece on the 29th, another piece on 9/2 and yet another piece on 9/6. WHAT? We called the sales person and texted him. He promised he would get it fixed so it all delivered on the 29th. We spoke to an overseas "customer service" agent and she said best should do was one piece on the 29th and the others on 9/2. We followed up with our sales person and he said his manager was working to get it all dleivered on the 29th. Now today we get AI text messages about our delivery time on the 29th.....and it still shows just the one piece. Another text message shows the other two pieces coming on 9/2. Again contacted our sales person, who is now stating there is nothing he can do. Whatever the delivery people say is the date and time that it will happen. I took a day off from work with what little precious time off I have to receive this furniture all in one day. This delivery experience has completely ruined our experience with Ashley Furniture This delivery experience has been horrible and I would never do business with Ashley furniture again.

Charles was very patient and helpful . I purchased both couch and loveseat!

Jamie was a great help, a lot of great furniture available, will visit again.

Very pleasant, professional, and patient in making final selection and purchase.

I was immediately met at the door as I entered the store by Heather. I found what I was looking for in the store’s huge inventory, purchased it, and was on my way.

My experience was good. Roy was not pushed. He was great.

I purchased a recliner July 19 th. Got recliner delivered August 1st. it's already raggedy! The arms of the recliner are super cheap made out of wood. Arms are making popping noise like it's thick plastic in the arms of it.The "recline" is horrible, it's noisy and very difficult to maneuver. This is definitely not the chair I sat in on the sales floor. This is supposed to be a almost 900 dollar chair. (I got on sale) I had heard Ashley's sales CHEAP furniture. I WISH I HAD TOOK MY MONEY ELSE WHERE!!!!

Delivery was a breeze! The 3 gentleman were very nice and friendly. They did a great job!

Fun saleman but most of the furniture isn't solid wood. Lots of paper and cardboard. If it's all you can get so be it but it's not much cheaper than the real stuff at other places

Our salesperson, Trevor was extremely knowledgeable and went above and beyond in helping us get what we needed.

Roy displayed awesome professionalism and friendliness. A true model of customer service.

So far everything has gone very smoothly. Looking forward to delivery.

Excellant selection, and prices ! Friendly and knowledgeable staff, no pressire ! Shout out to Patrick , such a great salesperson !

Trevor F. was the best he was there for us on Saturday and stayed with us until everything was finalized on Sunday. He was very patient dealing with my elderly mother. I appreciate him for all the information he will definitely be my go to person from here on out..

Kimberley was amazing!! Her knowledge & the time she spent making sure we understood our purchase & the features of our bed & sectional was so appreciated. Shane was incredible in working with us to get a great deal. I would definitely recommend checking out Ashley furniture at the Outer Loop 😊

I brought my sister to Ashley's to see about getting a new box springs for her bed, so it wouldn't be so high for her. Also she wanted to look at some recliners. Kimberly Branham came up to us and asked us what we were interested in. We told her what we wanted and she helped us. She showed us the recliners and told us that we needed the right fit. She is very professional in her job. She explained everything to us about the recliner, my sister bought one. My sister told me to try it out and I did I was sold on it, I ended up buying one too. Kimberly was a awesome sales lady. She was very helpful and friendly. I will make sure I ask for her the next time I purchase anything. I give her a 💯 stars if you had that many

Kimberly Branham was very friendly and helpful. She was very helpful with getting the right recliner for me. She is very professional at her job. I will ask for Kimberly next time I need to buy anything.

Great experience with Jamie. Very knowledgeable and made the buying process seamless.

Very helpful enjoyed it

Great service, friendly people, helpful in every way. Will recommend to everyone who is interesting in furniture to check out the Ashley furniture store at Jefferson Way first. We love it!!!

Very nice store. Salesman very helpful and professional

Very helpful and patient. Friendly and helpful service. Would definitely recommend to everyone.

Ivan Zavala, my sales rep was very helpful and patient with my selections. Great service!!

Everyone was nice and had a good sense of humor. I really enjoyed myself talking to the staff and got some nice furniture in the process!

My sales person Jamie was so nice and very helpful. I recommend Jamie Judd to everyone. I would give him a 10 star if I could!!!

The service was excellent. Our salesperson gave us great detail about the items we were interested in. I highly recommend this store for your furniture needs.

Once you pay nobody in the store will help you. I had to personally go there to be told to call some number that was a recording with nothing about filing a claim! Terrible quality furniture and zero customer service! This was the finish on the dresser I purchased! Also rough edges!

Was very pleased the the selection and financing options. Kimberly was really helpful she made the experience so easy and comfortable. Would highly recommend and will be back in the near future to purchase a new mattress!

Very nice store,good selection our sales person Roy was very knowledgeable and great to work with.

Todd and Trevor were amazing as they took time to help us make the right choices. They worked with us and made sure our transaction was complete and advantageous to us! They were very personable and professional! Thanks Guys! We will return! A great experience!

Happy with the way things were handled

I paid x3 for a chair. X2 on a credit card they said wasn’t going through. Then once with cash and a debit card. Do the math…they refuse to refund the two credit card charges.

Good

We had a nice time and Jamie Judd was very professional and helpful

Everyone was really nice and welcoming would definitely recommend to everyone love their customer service

My salesperson was absolutely wonderful. Ivan was patient and courteous, exactly what a salesperson should be.

I explained to Kimberly my situation and budget and she worked hard to meet my family's needs.

(Translated by Google) The best customer service in the world. They're very friendly and take the time to explain every detail of how to make your purchases and financing. They're truly excellent products and designs, all to beautify your home. (Original) La mejor atención del mundo . Muy amigable se toman todo el tiempo para explicar cada detalle de cómo hacer tus comprar y financiamiento y la verdad excelente productos diseños todo para embellecer tu casa 🤗

(Translated by Google) The best place without a doubt. 100% recommended. Excellent financing advice. Great service. Don't miss this place. I highly recommend it. 🥰 (Original) El mejor lugar sin dudas 100% recomendado. Buena asesoría en el financiamiento .buen trató. No dejen de visitar este lugar lo recomiendo 🥰

From the time I walked into the store to the time I left the store my experience was super. Patrick was extremely helpful and knowledgeable.

Very good and knowledgeable associates. Explained details of product very well. No high pressure sale

Very friendly and eager to help. Fast and efficient!

Our salesman (Charles) was great! He was kind, patient, and very knowledgeable about the furniture. The manager (Toby) I believe his name was also great and a military veteran! I will be returning to shop at Ashley Furniture very soon!

The sales person was very thorough explaining the purchase I was very satisfied of what I chose I would recommend Mr. Traye very nice and patient thank you

Sales Tom Lanham was very helpful to us great choice and we purchased it

Tom was great - patient, friendly, good listener. I'm sure I was frustrating to him, but it's a major purchase, so patience is utmost. He's a keeper.

Kimberly helped us find the perfect kitchen table for us. She made the process easy and quick. Would shop with her help again.

It was good. Tom helped me find the furniture amid needed. He took his time and worked with me. I really appreciated all he did.

Love my sofa and love seat. My salesperson Patrick was awesome. Very knowledgeable. Will shop there again.

Ivan was the salesperson who helped us, and he was very professional and helpful.

Excellent service friendly salesperson will definitely return

It was pretty good. The salesman was amazing and very helpful.

The shopping experience was great

Ashley’s is a nightmare to purchase furniture from!! I highly discourage anyone from making the same mistake as we did. We spent over $5K on furniture and paid for delivery only to have our BRAND new furniture be set up with stains on it! We were told how to clean it best by the driver ourselves before they offered to submit a ticket to have it professionally cleaned. A week later we have heard from no one!!! Just know if you buy brand new furniture you can expect to be treated to stained pieces and expected to clean yourself

Highly recommend Tom for anyone looking for a great experience.

Good service and attention

Very helpful, patience

It was a great experience from the salesman and the delivery team.

Jamie was absolutely amazing! He went above and beyond helping me in the store today. He was patient, kind and did a fantastic job. Thank you Jamie!

Delivery guys were excellent very professional. Thanks so much !!

Good experience for those who don’t speak English and the guy was really helpful and nice.

Great atmosphere. Associate allow you space to shop. Very Customer friendly

Huge selection, friendly and helpful staff. I came in knowing for what I was looking and once I found the section with the piece I needed, Tom L. was very helpful and made the purchase process easy and quick. Update: Was notified over the phone that delivery of my recliner was to be delayed by another week meaning I am having to wait over two weeks for order fulfillment. I was given no reason for the delay or any compensation. The sales person was great, but Corporate failed so I have changed my star rating.

Michael, our salesman was very helpful and informative. I love my new sofa! It was a very pleasant experience and I will definitely return when l decide to purchase more furniture.

Good experience

The delivery was seamless! I loved the texting updates and following the route on lifetime so I could know exactly when they were gonna be here. Plus, I love the couch. It’s absolutely beautiful.

Found the perfect table! Exactly what I was looking for! It was in the clearance so the exact table I was looking for wasn’t even shown to me. My salesperson seemed frustrated and then even more frustrated to help me load it (which I could have done myself)! I could have purchased any table in the store but when you know what you’re looking for, a good sales person HELPS! Huge win for me but Charles wasn’t happy! Shop at Ashley but find a different salesman

Excellent service and product. Salesman was proficient!

. Mr Hayden was great. Very helpful and nice

Kimberly was kind and informative. The process has been easy so far, which includes the purchase and scheduling for the delivery.

(Translated by Google) I like (Original) Me gusta

I love the furniture here! Very sturdy. Our sales guy Charles was wonderful to work with. No pressure at all and very knowledgeable. I'll be back to buy more!

Great service, professional, and friendly!

Everything went great. The sales staff were very knowledgeable about the furniture. Can't wait for delivery!

Roy was awesome! He greeted us as we stepped in. He listened as we explained what we were looking for and pointed us in the right direction, then walked away, putting no pressure on us which was much appreciated. When we were ready and had questions, he was waiting there and was very helpful. Thank you Roy!

The salesman his name is Tom LANHAM was wonderful very polite very professional

Wonderful experience great price wonderful furniture I loveeeeee this place they worked with us and delivered

We've shopped at Ashley Store before and were pleased enough to return. Great place with great people!

It was excellent

Quality service and expertise.

Very disappointing experience with Ashley Furniture. I purchased a sidebar that was in perfect condition in the store, but when it was delivered, one of the doors was completely ripped off and hanging. It was clearly damaged during delivery, yet Ashley Furniture refused to fix or compensate for the issue. We contacted the store multiple times and were told each time that someone would call us back—but no one ever did. Instead, we eventually received a cold email stating they wouldn’t repair the item because it was a final sale, despite the fact that it was not damaged when we bought it. Extremely disappointed in the lack of accountability and customer service. This experience makes it very hard to trust purchasing from Ashley again.

This was my first time here and the staff were super helpful and friendly. I'll definitely be returning for any furniture needs!

Jamie was wonderful. Great customer service and friendly. He didn’t rush me or try to sell me something I did not want. Well done!!!!

Tom was the best salesman ever ...he listen to what I wanted and hooked me up with a beautiful couch ...thank you Tom

Always helpful with great prices and variety

Called in to look for a piece of furniture. The staff was super helpful and patient. Highly recommend!

Ashley Furniture was great to work with. The staff was very friendly and accommodating. Sales rep, Michael, went above and beyond to ensure I had exactly what I wanted. I would definitely recommend asking for him!!

I worked with a new inexperienced employee. I am a seasoned shopper and thank goodness I was also a kind shopper. The biggest problem with my sales agent was that he did not listen. He did Not seem to be paying attention to what I was saying at all from his responses to what I was saying. It seems he was just trying to repeat a sales script. He was nice but not ready. Hopefully he’ll get better with experience. I wish you the best of luck. I made a purchase, but it certainly was not because of him. Another sales person did assist him as much as possible without taking over.

My wife got the love seat/ recliner that she wanted… very competitive pricing and excellent service!!

(Translated by Google) Very good quality and everything they sell is very nice. (Original) Muy buena calidad y muy lindo todo lo q venden

This place was a breath of fresh air! Normally I can't stand furniture shopping as sales people worry you to death! This place was so much different. My sales rep, Jamie, was amazing. Came up to us as we entered gave us a sales sheet and said if you need anything let me know. Once we walked and saw what we liked, Jamie came back and helped us order all we needed. No pressure tactics and friendly and personal thru our whole process. Toby was also great helping finish up transaction and covering to make sure ticket was right. Will go back here anytime I need further items.

Very. Polite & knowledgeable.

We had a great experience!! We didn’t have any intentions on buying anything when we got there but we left buying a couch! Charles helped us a lot!

My experience at Ashley in JPAV was fantastic. I want to highlight the attention from the friendly Mrs. Kimberly, who advised me throughout my furniture purchase. I recommend them 100 percent.

Had an amazing time and Charles was so helpful!

This is the worst customer service with any company I have ever purchased. The store provided me with a pick up date. They followed up week with text messages. My purchase was not a small order. All the numbers they provide do not route to anyone you can speak with. Not only was this a day we cleaned from our schedule, my husband took the day off work. I rescheduled Mothers Day with my family, JUST SO I COULD PICK MY FURNITURE UP! I have never been so upset with anyone/company as I am with Ashley Furniture. I will never ever purchase anything from them. I would advise anyone that depends upon customer service, to shop elsewhere. They do not answer phones. They quite honestly don't give a damn about any order. I am 2 hours from the store. If I could give them a ZERO I would. I did not choose the date. I was given this date but they have not one single soul to answer the phone. Why would you give someone a date if the store was going to answer. The store is closed. Not open for more days. Now what am I supposed to do? Worst ever! I will escalate this to the top! Horrible experience!

For the most part I was satisfied but I didn't get my discount applied now I got to wait and get my money back in 2 weeks spoke to a manager Toby

Salesman Tom Lanham was very helpful He explained the warranty to us and got us a great delivery date. I would highly recommend Ashley furniture.

(Translated by Google) Very good service (Original) Muy buena atencion

Charles was great! I told him what I was looking for and he showed me what they had along with a couple of alternatives. Never any pressure, a totally enjoyable experience.

Thomas and the team took time with me showing items for my narrow request. In addition, Thomas was very knowledgeable about fabric technology. No high pressure saling nor up sales. The floor manager was on spot with financing. I was impressed with the selection and VERY happy with my purchase. I had it delivered in less than a week. I'm very satisfied with this experience in customer service and quality of furniture.

Very helpful

All the sales people were friendly. We were greeted immediately. Trey was the main person we worked with. He was very patient and helpful and had great energy. He took his time explaining everything and answering all of our questions. Very pleased with our experience and we will be back for future purchases, because of our experience today! Kudos to the whole team there!

It was very pleasant experience. Tom Lanham was great and knowledgeable about all aspects of selection process for mattresses and was very patient to understand our needs and listen to us.

Very nice and friendly customer service. Didn’t follow us around and pressure us. Charlie was very easy to work with.

Great service. Everything was quickly

Very nice people, thank you for your help.

We had Tom as our salesman. He was so delightful and very knowledgeable about everything. We felt we were making the right decision without spending too much money and without risking the durability of the product. We receive our sectional tomorrow...can't wait.

The shopping and selection was great but unfortunately we had NOTHING but problems with trying to get furniture delivered and assembled that we paid for.

Huge store with lots of quality options and everyone was so nice. Returning customer and will be returning again soon!

Ashley really took care of us when we visited them and Jenny our sales person was great in explaining everything even down to delivery. Thank you Jenny At Ashley Furniture

Absolutely amazing service!!! They were so attentive and knew exactly what we needed. Very knowledgeable and just an overall great experience!! Thanks so much!

Excellent service from salesman Trey. Will definitely be back for future purchases.

My Husband and I started our Furniture search well over 6 months ago before purchasing our brand new home. We went many places and were greeted with the same demeanor of seeming more like a burden than a paying client. All of this changed when we walked into Ashley. We were promptly greeted By Charles Hayden who blew our expectations out of the water. He was so helpful, understanding, kind, low pressure and willing to work at our pace. He changed our entire furniture shopping experience for the good. His presence stuck with us to the point that almost 8 months later the ONLY place I asked my husband to take me back to for our large furniture order was Ashley where I hoped we would get to see Charles again. Lucky for us we were again IMMEDIATELY greeted by Charles with the same smile we had seen 8 months ago and he immediately remembered us. Asked if we had found our forever home and remembered our entire order. People like Charles are a treasure and deserve recognition. Thank you Charles Hayden for being the best at what you do. We will ONLY shop with Ashley and Charles moving forward. Anyone I know will also be referred to Charles as well. We couldn't be happier with our furniture purchase. Thank you so much! Jodie & Tony Goforth

I want to start by saying, be careful when you go in this store. I researched what I wanted on their website. But when I got in the store it was a higher price. The salesman did a "price match" on Ashley Furniture own website, which I thought was odd. But I got the discount nonetheless. But my major issue was the salesman, he was beyond rude and pushy. He wore a doctor's white coat for some strange reason, and for the life of me, he was so inadequate as a salesman, I can't remember his name. There were times when I was thinking on leaving when he was speaking mid-sentence. His condoncending remarks and sighs because I didn't want the furniture protection plans were enough to get him punched in the face. But I really wanted the couch and ottoman I bought, so I stuck it out. Thinking on it now, I should have left the building and went elsewhere. While waiting to pay for tge furniture, the scene was tense between us. He replied that he was "ready to get this over with". And he tried making small talk and asked what branch did I serve since he noticed my veteran sweatshirt I had on. When I told him what my Army and later Marines MOS were he replied "huh, I never heard of that." When I paid for the merchandise, normally the furniture store will give you a round about time of delivery, but not this "salesman". He was rude on every level. If I were you, stay clear of this place.

Ashley furniture might look a little more expensive but NEVER focus on tag prices. The right sales rep (TREY), will hook it up. I just ordered 3 more pieces of furniture from Ashley and it was 1,000 cheaper than Value city. They also gave me 75% off ALL decor items. Mind you, this review is based off instore inner action and guarantee delivery within 3 weeks and not 3 months like value city

Great quality furnitute and delivery staff is on point!

Beautiful designs of the furniture, nice staff that they ease the purchase process . Thank you

Charles was fantastic during the process. He gave us the space we needed to make the right choice. The buying and financing was quick and easy.

Our salesman was amazing! Priced matched the couch we needed with the one online.

Our sales rep was amazing! She multi tasked between us and another customer. Very helpful with all our questions. Can't wait to get our furniture.

Salesman Charles and manger were great. Delivery men were fast and friendly. As first time buyers at Ashley Furniture the experience was very good.

We had a great experience with our salesman , we were looking for a twin bed and a desk for a office/bedroom and ended up with a temper-pedic mattress and adjustable frame and possibly/ probably a twin bed with mattress and box springs!

Patrick and Toby were awesome I got exactly what I wanted and was very HAPPY with my purchase they get two thumbs UP

My wife and I stopped in looking for a few specific pieces of furniture. Tom Lanham was a huge help in finding exactly what we wanted as well as explaining the pricing and sale they had going on. Great experience overall!

(Translated by Google) Friendly and knowledgeable staff. I was pleased. (Original) Personal amable y capacitado. Quedé complacida

Tom was great - he asked us thoughtful questions and found options that met our needs and fit in our budget. We didn't feel overcrowded and he gave us space to make a decision without pressure. Overall, really good experience and we ended up buying a couch. He explained the payment process and showed us all of our options with clarity. If you're shopping for furniture, definitely ask for Tom!

We felt well informed and satisfied with our purchase.

Tom was so nice and had the best attitude because I couldn’t makeup my mind. Also I wasn’t feeling well and he got me water while Toby got me a snack now that’s good customer service

We had the best sales guy in the world, he did not hound us we went in he greeted us and we looked around and when we had questions he answered everything. I highly suggested going and talking to Mike Harris on Outer Loop Louisville Ky.

Awesome experience. Patrick was super helpful and made our couch buying experience fun and easy! Thank you, we can’t wait to pick up our new couch

Charles and Toby were very helpful and knowledgeable!

They had mispriced a bed at a considerably lower cost which was irritating but they gave me a discount on the actual price but it was still hundreds more than their sign had said....however not the fault of the employee I was working with. I also thought the bed was supposed to have been delivered and put together.... because I always check...but they just dumped it and ran

Do NOT buy from Ashley home furniture. They delivered my desk after rescheduling it, and they did not assemble it when I had paid for it to be assembled. They also have yet to have someone come out to assemble it and on top of that, are only offering a two hour window of assembling it- to which I am not available. I already had to request off of work two days in a row to get this delivered in the first place. And GOOD LUCK getting customer service or anyone to call you back. Do not buy here. Better luck getting something from the dumpster.

Roy was amazing! He gave us plenty of space to shop freely and was readily available for any questions. Purchasing was easy and Roy made sure we received the best price for our items.

Tom the salesman met our needs in understanding what we were looking for to complete our home needs, for comfort and ability to spend more time together.

The sales persons have/had the greatest patience & determination to find exactly yhe right furniture to fit your personality & physic. Try are so knowledgeable, esp in the mattress area. Thank you Kim & Roy!

Sales people were very happy And helpful

Thanks Charles

Charles was very helpful in making our a decision on a bed

(Translated by Google) We took a beautiful tour looking for furniture for our first home and we have been satisfied with the attention of the Lord who assisted us, very friendly, a true sales professional, we bought something with him and when we buy what we need, we would like him to assist us. (Original) Hicimos un hermoso recorrido buscando los muebles para primera casa y hemos quedado satisfechos con la atención del Señor que nos atendió, muy amable, todo un profesional en ventas, compramos algo con el y cuando compremos lo que necesitamos, nos gustaría que el nos atendiera.

Kimberly was great!

Everybody was great. I went in found what I wanted and they made it happen. Thank you

I had a great and easy time at Ashley furniture store Tom took care of me and was nothing but a delight he was a great help thank you for making things easy

I am extremely disappointed with Ashley Furniture. We returned a piece of furniture in December, and as of now, in March, we have yet to see the credit we were promised. Despite numerous phone calls and speaking with multiple people, no one has been able to provide a clear answer or resolution. This is beyond frustrating and unacceptable. I will never shop here again, and I strongly advise others to beware of their terrible customer service and lack of follow-through Bradley and Kaitlin Humphrey

Went in to help my mother find a sofa and ended up purchasing a couple items myself. Tom was very helpful and quite personable making the experience great!

Perfect

Our clerk was very kind and worked very hard to help us with our purchase!

Fantastic customer service. Our assistant manager was wonderful.

Everyone we worked with were great. We had to exchange furniture and they made it very easy for us.

It’s always a joy buying from Kim!! She always makes sure we’re walking out happy and gives us the best service ever!!

Excellent service

We visited this Ashley store on February 23rd. The store is very clean, well-lit and organized. We mostly knew what we wanted before we arrived, but it always helps to see your choices up close and sittable! LOL we were left to wander around the store and had just about finished when we were approached by Kim. This lady was so incredibly patient with us and very understanding of my back issues. She asked what we wanted, we told her and she showed us a couple of other choices. We actually chose what we had gone to look for in the first place. Our old furniture also came from Ashley and we have enjoyed it so much we wanted to replace it with something as close to it as we could get. We were offered financing which we did not want but much to my dismay, I discovered I had forgotten my card when we left home, so we financed anyway. Kim never batted an eyelash over this little hiccup! When she had to go help another customer, she turned us over to Michael and he was just as nice as she was. We were there for several hours, were offered refreshments and left completely satisfied. We highly recommend this store and these 2 associates.

Roy was very pleasant and helpful.

Fantastic very helpful

Sales team (Patrick) was wonderful and very knowledgeable. Toby (manager) was very helpful as well. Had what we wanted and for a reasonable price.

Great experience, in and out quick and easy process. Would definitely recommend

My husband and I worked with Tom and he was absolutely amazing. He listened to our needs and was able to point us in the direction of a perfect couch!! We never felt rushed or pressured to make a purchase, but when we found the perfect couch at a great price, we couldn’t say no! We were able to find a sectional that was machine washable, light fabric color, and configured to the exact size we needed. Perfect for our dogs and growing family. Definitely recommend and will be back for purchases in the future! Thanks Tom!!

Tom found us exactly what we were looking for and for a great deal! Greatly appreciate his excellent customer service! Ask for him :)

We always get our furniture here. They always do great business with us super friendly. They don't hound you in things like that. They're always out to answer your questions. Find you the best price match or best availability for you that works for you. They have just about anything in store you can look at and they have other things online as well. We chose this particular couch today. Can't wait to get it. It's super comfortable. It has the USB ports cup holders And reclining headrest and seat and foot rest

Very disappointed, we bought our living room set in December. We were missing a recliner and they said it'd be ready at the beginning of this month. I called today and it will be ready in 3 weeks. Absolutely disappointed, we never should have gone to Ashley to begin with.

Kim B. was great to work with. Gave me the time and space to make my decision and offer suggestion on how to make the nest of my purchase.

Awesome Customer Service from start to finish! I received assistance as soon as I walked in the store. I explained what I needed and a Manager found someone to assist me. Michael was very professional and knowledgeable as well as personable. After placing my order in the computer and scheduling delivery of the furniture, Michael helped me take the smaller items I’d just purchased to my car. I accomplished what I needed to without any problems! It was a great visit to Ashley’s Furniture!

Very helpful, but not overbearing. I will definitely shop there again.

I had an amazing experience with Heather Torres! She helped me find the perfect coffee table set and even went above and beyond by spending extra time helping me choose the perfect decor for each table. Her customer service was top-notch, so helpful and patient. Highly recommend!

Mr Roy at the Jefferson Mall Ashley Store was great. He was patient, knowledgeable, and professional. We only work with him. They also have an amazing selection in store and online.

Went in to just look at a sectional that keeps Showing in my social feeds… left out buying said sectional. Michael was great, explained the sale and finance options. Can’t wait to pick up my new sectional.

There is no transparency with the return policy, and the furniture is mediocre quality.

Mr. Charles was a total gem. We went in to purchase one sofa, but realized that wasn’t going to suit our needs when some dimensions were off. Charles with the help of a colleague (Toby?) were able to find us a sofa better suited for us. Was a great experience all around!

Great service

Very professional as well as knowledgable. Nice doing business with u guys ! Thank you Ron and Toby

Salesman was great

Great service, extremely helpful and very patient with us!

Had a great experience, Patrick helped me pick out the right mattress I was looking for. Will definitely be coming back for all my furniture needs in the future

DON’T THROW YOUR MONEY AWAY!! I wish I would have listened to my gut and went elsewhere. I will NEVER buy another piece of furniture from this company . This “so called” free financing for X amount of months doesn’t tell you that the finance company tacks on another $100 just because 25% is just not enough. When I reached out to both the Synchrony and Ashley, both said, “It was in the fine print.” NEVER…NEVER…NEVER!!

I had a great experience shopping at Ashley Furniture. I appreciate the no pressure approach of the sales associates. Tom helped me with my purchase and he was very friendly. I would definitely buy from Ashley Furniture again.

Tom and Toby were awesome and answered all our questions regarding mattresses.

This was our first purchase with Ashley, Micheal was amazing my wife told him exactly what she was looking for and he took us right to it and she absolutely loves sectional couch. Micheal was the best and he had amazing service!!!! Thank you sir!

We found exactly what we wanted and didn't feel pressured and had a great salesman. Tom Lanham was our salesman.

Trey was an excellent salesperson. The best Sales experience I’ve ever encountered. He deserves all praise

Charles was a very nice associate

I found exactly what I was looking for at a great price and only 1 week for delivery. My salesman Roy was very patient, kind, and professional. I would definitely recommend Ashley furniture.

Patrick was very knowledgeable about the inventory and pointed me and my daughter in the right direction. He was available to answer our questions but let us look around on our own. He kept his distance while watching to see if we needed his help. I was very pleased with the choices available and am satisfied with the choices I made.

Was greeted by Tom who promptly let us know that he didn’t want to be pushy but wanted to offer help and information when we needed it. He was very friendly and helpful, and made the experience quite nice. He helped us to pick our amazing new living room set. Thank you Tom! Give this guy a raise, he immediately made it a point to greet us while many others just stared at us with no greeting at all.

Tom was an excellent help. He took his time showing us different things and explaining everything thoroughly, gave us space to look around and discuss in privately when necessary, answered all our questions, and worked hard to get us the best possible deal. He worked within our budget and got us everything we wanted. He never pressured us to purchase anything more than what we were looking for. Great experience!

Ron was wonderful very very patient with me because I take forever to make a decision and had to look at things two or three times well let's try four or five

Very knowledgeable, professional, user friendly, and no pressure sales service at Ashley Homestore by Tom Lanham.

Everytime I go to ashley furniture i always ask for Mr Charles Hayden he is the best always takes care of me an all my needs buying furniture an I would highly recommend him he's the best sales professional 5⭐️ Experience always!!

My Sales person was very nice and greeted me with a SMILE.And was Extremely Smart.Thank You Mr.Charles!!!

Very helpful salesperson, Kimberly. Explained the features and benefits of the fabric on the pieces we chose. Fast service, in and out in less than an hour. It helped that we knew what we wanted going in. Thank you

This was my first furniture buying experience and we had come in with some specific wants for a couch that would work best for my family. I felt they had a great selection and we pretty much loved the first couch we saw walking in. Fortunately they were having a flash sale with about 30% off the couch and 25% off the ottoman. The couch we ended up picking would have been out of our price range if they weren’t having a sale to start the new year. Tom assisted us and I could appreciate that he was dressed very professionally and wanted to be helpful. He was able to give us the fine details about the couches we were looking at. I understand how the sales world is and for me personally upselling always feels pretty intense. The staff was helpful with everything we needed to know but I also feel like it can be a little awkward to turn down so many different up grades or add ons.

Store definitely needs upgrade. People was nice and friendly. Some displays was set up nice. The carpet needs a definite upgrade . Some of the displays had dirt on them. But I assume it's from kids and people sitting on the merchandise.

We had such a great salesman, Charles Hayden! There was no pressure but if we had a question, he was right there! We purchased dining table & chairs. A few weeks later we purchased new bedroom suite! I would definitely recommend Ashley’s and Charles!

Great experience with their team. Very friendly and caring. Also shared some good info about the monies that we were investing into our living room furniture

This review is my opinion and my experience with Ashley Home Store. Our whole ordeal with this company and the Store by Jefferson Mall was nothing but unprofessional. We were told things by the salesman that were not true. Almost a month later I am still waiting on a return call from the store manager Aaron Harris. Our salesman was supposed to cancel the order since what we were told was not true, we are still getting calls wanting to schedule delivery. I talked to probably 6 people in the customer service department that was no help. After talking to someone that works at another Ashley store we found out that we were being highly overcharged on delivery and their warranty. Checked around with other companies and their delivery and warranty totals what Ashley wanted for just delivery.. I knew from talking to people and reading reviews that they were high and bad customer service. I understand also you can't believe all of the reviews out there on BBB and other well known sites, but unfortunately we found out it was true. Now we are without any bedroom furniture since we gave away our old and thought after multiple broken promises that we would have some from Ashley, but it wasn't to be.

Salesman Tom was a great advisor very knowledgeable and answered all of our questions. A+

Mr. Roy Logsdon greeted us as we entered the store and was most helpful in our finding the exact chair I came looking for at what I believe a very fair price. Thanks to Mr. Logsdon we had a most excellent experience.

Charles was very helpful and we found some great stuff for the house

I ordered a bed frame on 12/11th (Wednesday) and I was scheduled for a delivery on Saturday 12/21st (2024). My card was charged a few days after I made the purchase online. Then a day before the delivery, the money was put back on to my debit card. I thought I would be charged the day of the delivery or right after the delivery. And the day after the delivery on 12/22, I was emailed that my card had been charged for the full amount of the bed frame and the delivery and set up. That didn’t bother me but it was inconvenient for me. However they didn’t charge me when they sent the email. And I ended up being charged later on Monday December 23rd the day before Christmas Eve for a purchase I made on December 11th. That is my biggest complaint. Just take the money off the debit and then stop going in and out of my account making unauthorized charges. When things like this are done, there is so much room for fraud and or stealing. I’ve had terrible experiences with stores that do this and they did steal. This Ashley Furniture experience happened during the holidays with Christmas shopping and bonuses from two jobs and or rewards so it was very inconvenient. Imagine paying on the 11th and then having money added on the day before delivery only to be charged on the 23rd. Money taken out, put back in and then taken out a day after I was said to be finally charged. I would recommend people go into the store to purchase the furniture because then maybe the debit card won’t be used without your authorization after the initial purchase. I brought the same frame from about her furniture store and because I walked into the store and purchased it, my money always taken once. Update 2/20/25 almost two months later and Ashley Furniture has contacted me again saying “you can send an email to corporate and let them know about your issue.” I don’t plan to ever shop with the store again so it’s not necessary to contact anyone. They have contacted me multiple times and Onkindly gave reviews. This store has sent me emails to review and I reviewed on the site for the bed frame I brought. I doubt they approved the review. And they also contacted me on this site and told me”contact corporate..” I have like 8,000- 250,000 on some of these reviews. Corporate can keep losing customers and taking $500-$3000 out of peoples debit 4 times. I don’t care 🤷🏽‍♀️ There are better furniture stores to shop with and I just recommend going to the store even to show them an item online that isn’t in the store. You will be charged only once. Shame on Ashley Furniture. 😇 It’s not a review on me.

Went shopping for a new mattress at Ashley’s. 1st day I went by myself and was helped by Trey and Colin. 2 very nice young men. They explained a lot of the benefits of each mattress and were very helpful. I pretty much knew what I wanted that day. However I wanted my husband to come and check the different mattresses out too. We met with Kimberly on this day and she must have had a phd in knowledge of all the different brands of mattresses and what their features were. I am happy that they were able to listen to both of our needs and recommend what we needed. Kimberly was very helpful with our purchase. I can’t wait to get them and get a good nites sleep.

The process was easy. Our salesperson was friendly and informative. We are very pleased with the quality and price.

Easy transaction.

Very helpful gave us a great deal we were very satisfied

Customer service was great. Very enjoyable experience. Sales associate work with me to make my experience at Ashley furniture, a good one

Roy and Kimberly salestaff at Ashley Furniture by J mall were both so helpful. They gave us great information, took a lot of time to help us make a decision. We've not received our sectional or mattress yet but they were so helpful and kind. Good people. I'll go back next time when I need Furniture.

We had a great experience today! Kollin was really helpful, and we feel like we got a great deal! We will be back!

Worst experience ever. Will definitely buy future furniture from another company

The sales associate was very helpful and was able to order what I wanted. Great customer service.

Very sweet person I will be returning to purchase something in the near future.😊

Kimberly was so nice and helpful she stayed with us and answered all of our questions will go back anytime I need anything

It was fine. Hoping I can get recliners delivered in time for Christmas. Then it would be 5 star.

Roy was very knowledgeable about the mattresses and was very helpful with helping us understand the differences. .

By your mouth start it out good and then I didn't realize I was told we would get 15% off of our purchase and I got home and got to looking at the paperwork and it wasn't applied and I have tried to get a hold of the person that worked with a couple times no response so I doubt very seriously if I will go back to Ashley

Charles was very helpful, the whole experience was very pleasant.

We love asley Furniture we came in after 5 pm Friday December 6th , and the guy stayed late to wait on us. He was awesome, he gave me a fantastic deal and deserve an employee award . I bought the Gray Table and 6 chairs and the Gray couch. I am so excited to get my furniture and I cannot wait.

RUN! Would give zero stars if I could. The only reason I am doing this review is to maybe prevent other people from going through what I went through. I spent four months trying to get the furniture that I ordered. The furniture arrived broken, and they tried to pretend like it was not. Then the wrong pieces were sent. Then we had to accept‘s because the ones that we ordered were no longer made. The entire process was a complete nightmare. Please go anywhere else to buy furniture. I hope this review will save one person the agony I went through with this company.

A very good option to get just what you need.

Kimberly was the sales associate I worked with and she was great!! I found the perfect couch for my dad and it was delivered the next week. The moving crew were great and the couch fit perfectly!!

Tom was the best!

Great

Lauren was very polite and helpful! We love all of our ashley furniture pieces!

They were very helpful help me to understand what I was doing and they were very kind

Kimberly was excellent! She really knew about how the bed and sleep effects the spine and back.

Good experience. We were allowed to look at our pace and the salesperson offered good advice.

Charles was very helpful, respectful and knowledgeable. Great to work with.

Went to 6 different furniture stores and came back here. Ashley has the best selection in my opinion. They also have a store in J town that has a clearance section. The manager Kollin was very helpful and nice and didn’t hound you or stalk you like some other stores do.

Our sales associate Heather was very helpful. I will ask for her the next time I need anything else.

(Translated by Google) The man who served us was magnificent, he was extremely nice, we loved everything, it was beautiful, we bought and they gave us many discounts. (Original) Fue magnífico el señor que nos atendió fue extremadamente agradable nos encantó todo es bello compramos y nos hicieron muchos descuento

Patrick was wonderful. We went in with an idea of what we wanted, he listened and then showed us 3 options. We have speed at ashley furniture for over 20 years and we'll continue to do so.

Very informative salesperson did not push

Tom is the best!!!! Thank you Ashley!!!

Michael was super helpful and very professional. Made the experience flawless

It was ok. Found a table and chairs I liked, of course the price posted on the table and chairs was wrong. First we found out that it was for different chairs than the display. Then we figured out that it was for a whole different table too. Someone had put the price posting on the wrong table (I would assume on purpose to get your attention) and they wouldn’t honor the price so that was a pretty bad experience all around. They didn’t even apologize or seem concerned, said “it happens all the time” and shrugged 🤷‍♀️. So be aware that the prices don’t match what is on display. Also, the prices listed on their website are cheaper than what is listed in store. Then you are told that “you are getting a savings” 🤦‍♀️

Beware this location if you cancel any orders they won’t refund your money right away it’s been almost a week and I’m still waiting for it to get off my Ashley credit card so I can purchase other items. Even the other location thought that was crazy they do this to people. Go to the other Ashley store they will take care of you and they won’t pull any shenanigans on you! Please refund me so I can purchase other items! Thank you 🙏

Lauren was great!!

I feel the sales man Roy really listened to me & exactly what I was looking for. He was not pushy at all, no claims to this is the last day for this sale/ discount. Price was very fair & i feel we selected a set of quality made furniture.

Kimberly was Awesome!!! She helped us with everything we needed! She was very nice, professional, & went out of her way to help us!

If I could give zero starts to Ashley Furniture for customer service I would! No matter what number you call, it's all virtual and hard to get assistance. The number for the store goes right to the call center. I ordered online and the first part of my order was delivered to the correct address. The items I purchased in the store, over $7K in furniture, the delivery address was changed by their system. It took me hours to get it corrected and it was blamed on the store. Now the remaining items I ordered online are being delivered to an incorrect address so here we go again! It's difficult to actually speak to someone. Gone are the days of good customer service. Will NEVER purchase from Ashley again! What a nightmare!

I am very pleased with my experience with Ashley, from the gentleman who helped me with ordering my bookcase, to the wonderful & professional young men who delivered it. Thanks Ashley!!

Management was AWESOME!!! Had some misunderstanding about a cleaning policy I purchased and the management cleared it up for me AND helped me purchase a new kitchen table at a great price.

Great experience staff was very knowledgeable and helpful when looking for furniture

Charles took care out needs today. Let’s hope the delivery comes in and we are very satisfied with the product

salesman was very helpful.

My experience was great

Trey is knowledgeable and attentive. I appreciate his service. They were quite busy; but helped me get what I wanted without too much hassle.

Ask for kim hands down the best she saved us a lot of money we love our couch and bedroom suit

We are very excited about the opportunity to help 2 Disabled Veterans get a new lease on a quality of life with new furniture.

(Translated by Google) Very good attention, friendly and fast (Original) La atencion muy buena ., amables y rapido

I will never buy from the store again. Made an online purchase their return policy is you must notify them within 72 hours of your desire to return if that is not done they will not accept a return whether online or in store.

Charles was excellent. He actually listened and answered my questions!

Had a very easy and pleasant buying process . Patrick was an amazing salesman to work with and made us feel very welcome

Very happy with the product (a great couch) in the end but the process to get it could’ve been smoother. Heather, who helped me in store with purchasing my couch inputted both my email and my phone number incorrectly so I had to go through support to have them fix my number in order to receive text updates and confirm the delivery. Heather also told me I’d have multiple options to choose what time the couch would be delivered but when the day arrived the only gave me one time frame and I couldn’t choose. She was very nice but should’ve confirmed my information to save me trouble. I will say their support was extremely helpful and quick to solve my issue.

Lauren was fabulous! She was patient and informative, mixing and matching many configurations to make sure we got exactly what we wanted! A

The showroom is beautiful with a wide selection. I bought a gorgeous dining room set. I believe I'll be happy with it.

Great sales rep, helped me every step of the way to pick the exact right furniture that not only was good quality but in my budget. Will definitely shop there again. Thanks Shane

Our sales rep went above and beyond in helping us. We were very pleased.

I found what I was looking for and the personal was super nice!!! Thanks you for helping me!!!

Excellent service at the Ashley furniture store, especially to Mr. Roy for his professionalism and kindness, we will surely buy there again

We were in and out so quick everyone was so helpful

Shane greeted me at the door and pointed me in the right direction. He didn’t follow me around pushing products. He checked on me periodically and when it was time to make a decision he was great. It was like talking to a friend vs a salesman.

Great experience! Thanks

We had an awesome experience. Tre was amazing. He introduced himself and informed us of specials and sales then allowed us time to look around. He answered all of our questions and helped us find exactly what we were looking for. He provided awesome customer service!

Shane was awesome! Answered all of our questions. Very knowledgeable. Got a sweet deal!! Will definitely request Shane for our next purchase.

trey bowman helped me find my bed!! i came in not knowing exactly what i wanted but he helped me find the perfect mattress with the adjustable frame and new pillows!! “its an investment” is what he said! lovly gentleman with a great smile!!

Costs out of line for the products

Good experience, Charles was very helpful and patient. Will definitely come back!

I was shopping for a oversized recliners because I'm a big guy! I was going to go to lazy boy and buy one... Then I met Trey! He showed me several recliners and gave me knowledge of them. With his help, I found the perfect recliner. I'm Team Ashley when it comes to buying furniture (Now)! I got the perfect recliner, from a great sales rep at a right price. This business is HOOD certified! I regard it to be top tier! Thankz again to My guy Trey! Frm Marcus in DaVille!

Great place

Had a great experience at Ashley. Lauren was helpful without being pushy. The store has a great selection and we walked away with great deals on everything we wanted.

They do not answer the phone!!!!!!!!

Movie man's chair recliner xx-large seating capacity extra wide for comfort

Listened to what I was looking for. Knowledgeable, gave options and made for a very pleasant experience. I would highly recommend Michael.

Tray was very knowledgeable and we like him alot. Thanks for your help.

We worked with Trey and it was a seamless and enjoyable process to pick out a couch!

The salesperson was very kind and helpful

Disappointed because I told the salesman that I did not want to wait a month for my furniture and the delivery date is over a month I was lied to he told me delivery would be 10 to 14 days,and I’m having surgery this month

Bought a lifting coffee table and paid $540 for a 5-year protection plan. The spring mechanism on the lift suddenly detaches from the wood so I call to make a claim and “only cosmetic issues are covered” Update: I did contact the number in the attached reply. They told me that that was correct that the policy only covered cosmetic issues but here’s a website where I can order replacement parts for my table. So apparently they’re aware they break and are using it as a way to make more money. 🥴

Shane Sharpe was literally the most helpful and pleasant person I’ve ever dealt with in a retail environment. I will always come back to Ashley and ask for him anytime I have future furniture needs!

Everyone was extremely friendly and helpful but not overbearing; I didn’t feel like they were following me around like other stores make you feel.

I loved it and he was nice and helped me with any questions I asked amen.

Friendly service, very knowledgeable representative. Seems like quality products.

buy a piece of furniture

i love this place!!! they were really nice and they answer all my questions. If you go there talk to Lauren she was very sweet and she was very honest with everything.

Everything there is lovely and feels so well made, like it would last forever. My associate Lauren was very nice and easy to work with! Really fit my budget.

Wonderful staff made buying so easy and affordable. Lauren was awesome I look forward to purchasing again in the future

We recently relocated and needed to replace some major home furnishings. After looking around and not really finding what we were looking for we decided to stop into Ashley Furniture in Louisville. I was treated immediately and to my surprise I was able to acquire everything we needed at one stop. Our salesman, Michael was friendly, courteous and professional. He had lots of helpful hints as we made our decision but, he was never pushy. I'm pleased with the quality of our purchases and this was a great shopping experience. Thank you!

I just bought a king size bed from them. And footboard was completely unfinished. Installers saw this said nothing. Barely speakers English. Went to store 3 times and called there crappy 800 complaint line to file claim and it’s a joke. Talked to mgr once. Got no where, everything I go up joined available to help or replace this. I will never shop at this company ever again. And I’m filing a BBB complaint on this fraudulent company. They sure took my money fast though!

Great customer service, and product knowledge. Will definitely be going back for all of our furniture needs.

Nice and helpful and professional and friendly

This is my first time purchasing from Ashley and it will be my last. First impressions were great but the salesman, I think his name was Trey, clearly lied just to land the sale. I told him my situation, how I needed something asap, he seemed very helpful and told me we would look at options that are readily available. He told me my furniture would be delivered Tomorrow 7/11, but when I never received a confirmation text I decided to call the fulfillment center. They told me it has to be scheduled next week, that it was never available this week, and WORD FOR WORD I was told “the sales team will say this so they land the sale.” Despite being very frustrated I schedule it for next Tuesday 7/16. The confirmation text, however, tells me next Wednesday 7/17. So I call again, and I am told it has to be Wednesday. For all I know I’ll never get my furniture. TLDR: don’t let nice salesman like Trey or a pretty sales floor fool you, Ashley Furniture only wants your money regardless of the circumstances.

Horrible experience all around. Took weeks to get a refund and they “lost” the warranty that I paid for, emailed my receipt several times and made several phone calls before I was refunding my money for a loveseat that was never delivered.

amazing customer service! shane helped out and gave us options for a ton of great deals, especially because we are a military family! the process was super easy and he provided all estimated delivery windows!

Great staff and service

Terrible. I ordered delivery and they claimed I wasn’t home said that they knocked on the door which they did NOT. The couch was supposed to arrive between 8-11:30 they showed up at 11:26 and sat there getting paid across the street for 13 minutes. Watched me move my car and left while I was parking. Called 3 times in 1 minute and left in 13 minutes. I tried calling and texting within that time only to be forwarded to a call center.

My husband and I were looking for a specific duel electric sofa given we both have back pain. We traveled 30 miles from southern Indiana to check out a sofa we found online yet were advised that it was Not there and that they had No control of what was available on the floor. The only way we could see that specific sofa was to order it online and we refused because you truly have to sit on a sofa to know if it fits your body and has the back support we were looking for. Charles, the sales associate was very nice and helpful and did assist us in locating a sofa right away. He was professional and helped get us a discount to offset the cost to keep it within our price range so all in all we were happy with our purchase. We are looking forward to the delivery in 3 days which is sooner than expected so that makes up for the initial issue listed above.

Customer service was phenomenon. Mrs Star and Michael went far and beyond. I purchased a recliner. Thanks again

Awesome,very professional.

Charles our salesman was superior. Helped us find what exactly we wanted for our home. Explained everything throughout the whole process. Great experience!

I had a great time working with Trey! He has great energy and a low pressure demeanor which I appreciated. I purchased a desk table and bookshelf and love them!

Shane and Phillip listened to my needs, found the perfect sectional!

Bought the couch and furniture warranty from Ashley furniture. Couch is 1yr 8 months old. Warranty company says rip in fabric not covered after dealing with them for 6 weeks Joseph Herbert said warranty company would cover anything.Ashley furnIture said Joesph Herbert only a salesman and he can't help you .Warranty company recommended 2 of their furniture repair companies and they told us they only repair furniture that's been approved by warranty company so what do do with a $2000 couch that you thought would be covered by warranty.Ashley furniture says it has nothing to do with warranty company and has been no help whatsoever in helping us figure this out.When I call nobody wants to talk to us or give any information that might help.I just don't understand Ashley furniture customer service ,I just want to know what to do to get some help my couch I do not think this is asking to much Ashley Furniture. Terry Schagene

Fast friendly service. The transaction was very easy and I’m excited to soon be getting new furniture. Thank You

Friendly staff, and quick service

I was somewhat indifferent about what I wanted or if I wanted anything. She explained all styles of fabrics and patiently showed me a variety of sectionals. I knew when I found what I wanted it would obvious. Process was simple. None stressful. I enjoyed the Temper-Pedic experience also-very well.

Shane was awesome in getting us the best deal on our TV Stand.

We had a great experience purchasing furniture at Ashley's. But trying to get a repair done on a recliner motor was like pulling teeth. Eventually, we just gave up and had the repair performed by a private contractor. We will now purchase non moving items from Ashley.

Tray was very professional and yet made me feel at home. Gave me a great discount! You should buy at Ashley's.

It was a great experience, very professional and knowledgeable individuals, I am recommending this store to everyone I know.

(Translated by Google) A perfect place to find the ideal home and renown that they have excellent customer service. (Original) Un perfecto lugar para encontrar lo ideal para un casa y renombrar que tienen un excelente servicio al cliente.

The salesman (Charles) was great. He went over and above what was required and answered all my questions. Definitely will go back!

Very fast and simple process. Great prices and great quality furniture. Charles and Starr was so pleasant to work with when buying new furniture, Very detailed with everything we needed to know.

Charles is an excellent salesperson with exemplary customer service skills. You receive honesty and knowledge from Charles. Charles knows about all the products on the showroom floor.