Ashley Louisville, KY 40219

Trey was amazing! Very helpful throughout the whole process. Furniture is great quality and they offer great warranty’s

May of 2021 I ordered a $5,000 bedroom set (without mattress) It wasn't delivered until August 31, 2021. Upon delivery, the dresser drawer was broken by running into a doorway. The headboard has a big run in the fabric, the mirror is distorted and the chest has paint chips. The delivery men took pics and reported the damage. Never heard a word. I called about a month later, they had no information. So I was instructed to send email with pics and I did. Nothing. Called a few weeks later. They said a repairman will be there in a few days. Never did. I called again and they said they would send someone from a different company. He did come. He did nothing but take pics. I waited another month. Nothing. Went to the store in person in January. They had no info and needed 'pics'. I sent them again while I was there and verified that they were received and they were. Waited another month, called again, and again I had to send pictures. That was February 27, 2022. Today is May 23 and nothing. I called and was told the dresser is due in on the 5/25. The mirror 6/21. She said the headboard and the chipped paint was dismissed as there were no pictures sent. I threw a small fit over the phone and then "oh yes, here it is.....the headboard in due 6/29 and the chest 8/2". This is terrible service. My parents also had a terrible time a few years earlier with a kitchen dinette that had damage to the top. They were told the furniture was on the truck for delivery 3 or 4 times. It never was. It took months and they gave up and purchased another set elsewhere.

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