Ashley | Louisville, KY 40219

When we are sitting on sofa it’s making noise

The customer service for Ashley Furniture is the absolute worst! We have been waiting over 4 months for our new furniture to be repaired by their customer service. They keep telling us they'll call us back to schedule the repairs but they never follow through!! This is extremely frustrating because we purchased over $3000 worth of furniture from them this year and don't deserve to get the run around on getting the necessary repairs we were promised. The salesperson reassured us when we purchased the furniture that we would be well taken care of but that was a complete lie!! Once they get your $$$$$ you get nothing else but headache from this company!! Do not recommend them.

Trey was amazing at helping me make a purchase. The furniture is great and the prices where better. I recommend everyone to come and shop.

Excellent service as always!

I purchased a 3k leather couch and recliner as well as the "insurance" because I was told it covers pet damage. I go to make a claim and get sent to a 3rd party to get sent to another 3rd party only to find out that it doesn't cover pet damage. Now neither Ashley or the 3rd party insurance want to either cover what they said they were going to or give me my money back. Every manager keep pushing it to someone else. I'm very frustrated and spent too much money for them to say "not my problem" I would never get anything here again or recommend anyone ever shop here. Huge waste of money

Never will I ever order anything to be delivered again. I’ve waited about 2 weeks for my new bed frame and bed, selected the date and timeframe, waited all day for nothing. I call the customer service and they claim my order wasn’t ready but yet nobody decided to call nor email the customer. Now I have to wait another 2 weeks, totally dropped the ball on this one. I won’t be back.