Ashley Store | Owensboro, KY 42303

We had a wonderful experience looking at Ashley’s mattresses! “Hancock” was well versed in each matress’s attributes and was at ease answering every question we threw at him!

Warm, polite and professional. Great selections on display. Will consider for future purchases.

I needed a lift chair for a friend with cancer. I called and talked with Hancock. We drove a hour from our home to the store. We meet with Hancock. He helped us make an informed choice of lift chairs. He was patient, attentive and very knowledgeable. We left with the perfect chair. I am happy with the transaction. My friend is very happy and comfortable in her new chair. Thank you Hancock!

Sonya is great at the Owensboro location! She even came in on her day off to help us find our nursery recliner. We’re looking forward to rocking babies for years to come!

We came in looking around a couple of weeks ago and was greeted by Sonya Young, she was so helpful and gave us great ideals. We didn't purchase that day but came back 10/26/24 when we had a plan on what we needed and Sonya was a big big help, we purchased a new couch, loveseat, chair, dining set and bar stools and end tables, coffee table and entertainment console with fireplace. Needless to say we was very happy with our purchase and Sonya. Thank you, The Hunters

Very helpful and a lot of knowledge about the mattress that I was looking for. I was greeted as I came in the door. Look forward to doing business with you again and we tell other About my experience.

Professional, fast and in & out.

Sonya is our hero; we had a little issue with getting the correct mattress. Sonya ironed out everything like a clean white shirt, amazing job.

SONYA HIT. IT. OUT. OF. THE. PARK.

Thank you very much to Sonya and Nathan! Very helpful.

Good service

Very helpful and knowledgeable! I was very impressed with Hancock in giving us all the fine details!

Not impressed.

Hank was very helpful in letting us go home to measure our dining room after our purchase, just in case it would not fit. And the table was too big. So we had to cancel, which we were able to do. So they stood by their word.

We enjoyed everything in the store. Jeff is an amazing salesman. Took great care us. Definitely gonna come back soon.

Answered all our questions was very helpful!

The best furniture in town by far and the staff is amazing and really easy to work with. Thank you for an easy decision!

Helped us pick put the perfect couch, which is not easy

Store was very clean and staff was super friendly! It’s my day off so I walked in there looking like a hobo, you could tell they didn’t care and treated my husband and I with the upmost respect. Not a lot of places would do that anymore to be honest. Hancock was our salesman and was amazing!! Walked out of there with a new couch ordered and will definitely buy from them again in the future😊

Excellent sales and service from Sarah very knowledgeable and courteous, always willing to go above and beyond and finding the products that we’re looking for. thank you, David Spicer.

My experience in choosing a sofa was great. I was greeted by Luke and he said his family has the same one I had been looking at online. Having first hand review from a live person, he sold me on it. He matched the online price and I was out the door within 30. He told me that it’s better purchase through the store than buying online due to possibly having problems of damage and setting up when delivered, and the delivery is usually much faster. Being able to see and feel the product relieves the anxiety of not really knowing what you’re getting.

The guy that helped us was amazing!!! We didn't feel rushed at all. The lady that did our paperwork was amazing too.

We enjoyed Jeremy he was very kind, helpful, knowledgeable we enjoyed talking with him. Very respectful loved doing business with him.

very friendly and sarah was a great saleslady

Excellent service! My salesperson, Karen, listened carefully to understand exactly what I wanted. She was professional and courteous throughout the sales experience.

Good price. Great service from Jake.

Great customer service 👏

Hancock was very professional, very knowledgeable, and very helpful!

We worked with J. Norris and it was an awesome experience. Not pushy at all but extremely helpful and nice! After today’s experience we will furnish our entire house from Ashley Furniture!

Maggie was very helpful and nice. I would highly recommend her and the Owensboro store.

Very nice people. The gentleman we talked with new everything about the mattresses they sell. He even made recommendations on which mattress would be best for us.

Hancock was a great help and made our shopping experience stress free. We were pleased with the selection offered and would shop there again.

Sales person very polite did not try to push anything upon us and was very very helpful of helping us decide what was best for our situation , thanks Jake

Jake was great help and was very accommodating! Good quality good price

Sales person was great to work with. I’m older female with several health issues and no one to help move old couch out. When purchasing new furniture I explained this and was huge factor of me purchasing with Ashley if they would move couch to garage. It was agreed upon. I had everything ready for delivery. Delivery guys refused to move old couch after me explaining it was agreed upon. I called sales person he called manager then manager called delivery guys to move old couch after delivery guys watched me and young son struggle taking old couch apart. They wouldn’t lift one finger they didn’t have to. Ultimately they wound up packing old couch out. It was done backwards new in old out. I won’t do business at Ashley again.

Jake was very helpful, patient, and answered all of our questions with ease! 10/10 experience.

Sarah was a great sales person!

Great service

Great knowledgeable salespeople! Highly recommend!

Newly delivered chest of drawers (2 of them, exactly the same) Drawers sticking on both. Have contacted Elaina @ Ashley and new gliders for drawers ordered. May take several weeks to arrive and then have someone come out and replace. It’s disappointing that brand new furniture is not working properly. I have not purchased new furniture in many years, and it’s making me second guess myself to do it again. The new sofa is lovely and the family loves it . Wish it was all lovely .

Jay was fantastic! He was personable, knowledgeable and gave us time and space to browse. He helped us visualize our new living room set and we are currently waiting on delivery! Thank you Owensboro Ashley!

We always work with J. Norris. He’s a pleasure to work with. Professional and personal. His knowledge of everything “furniture” is essential to us making an informed decision about furnishing our home.

Sonya was a great pleasure to work with!

Jae was absolutely wonderful. He took time and answered all of our questions plus explained things we haven’t thought about. He even sent us a very nice thank you card. Ashley furniture in Owensboro definitely has our business because of thoughtful employees like Jae.

I love shopping at the Ashley store in Owensboro. Everyone is super friendly and helpful! Sonya was my sales associate that made sure I found what I was looking for. I was shopping for a recliner for my mother. Found the right one. Got a great price. The transaction was quick and easy. Kathlyn was the lady that helped with the paperwork. She was super helpful and made sure I had all the paperwork completed. The recliner is being delivered as soon as possible. Highly recommend this Ashley store!!

What a pleasure to shop at this store. Karen the sales person was outstanding. She provide one of the best furniture shopping experience we’ve had. Thanks Ashley and Karen

Amazing

Jake was GREAT!!!

Sarah did a great job helping us today Very experienced in our selections. And I was very impressed with her knowledge of the products. Great Job

I hate Ashley. Been thru them twice for household furniture. The first time we went through them, our stuff arrived broken. Then they told us we would have to pay to fix it. And the second time we got from them our couch was missing a cushion and told us it would have to be ordered. And everyone I’ve ever talked to has had issues as well. I highly recommend for people to not go to Ashley.

Great service!

Very friendly and helpful!!

I went to Ashley looking for a specific sofa. I was greeted by a nice man as soon as I walked through the door. I showed him what I was looking for and he took me to the perfect sofa. I told him the measurements I need to stay within. He pulled out a measuring tape and helped me build the sofa I wanted. Can’t wait to have my sofa delivered!

Jake was very helpful and answered all of our questions. We did not feel pressured and he gave us time to look around on our own!

Sales lady was super helpful and kind. Very pleasant experience.

Michael was very knowledgeable and helped us find the perfect pieces!

I was greeted at the door, asked if I needed help. Was shown what I was looking for, it was a pleasant buying experience

Good job friendly guy happy with purchase

Sarah was friendly and was helpful! She helped us get exactly what we wanted!

Very easy to work with!

Came in very close to closing. You would have never known that as we received great service and didn't feel rushed at all ! Thanks for all the help Michael !

Everyone was very nice and helpful thanks for all the time and help

Michael at the Owensboro store helped my wife and I today and it was a great experience! Thank you for the new sofas and middle table!

Should inform a customer how the warranty works more clearly otherwise, I have a great experience.

I hate when I walk into a furniture store and the sales people follow me around....ummm, I've got this Lurch 😉 Jake was nothing like that and also very professional, knowledgeable and funny. 10 out of 10 recommend 👌

Great customer service! Sonya was so helpful and flexible with us!

It was so fun shopping for my new home. Sarah was very efficient let me try all the couches till I made my decision.

Absolutely exceptional customer service and care

Sarah was so helpful and nice. She was wonderful

Purchased a “leather sofa” three years ago. Made the mistake of purchasing warranty that salesperson said “was well worth the cost.” Fast forward three years later and there was a tear on the seem of the footrest. Warranty company said that warranty will not cover the cost due to “weakness in area of furniture.” Had someone come from Ashley furntiture only to find out three years later that leather furniture only means that most of the furniture is leather and other parts are vinyl. Of course where the seem was split was vinyl and couldn’t be repaired. All this comes back to me mentioning three years ago to salesperson that main reason we were purchasing furniture was because problem we have had with vinyl furniture. Only to find out we were purchasing “mostly leather” furniture. I gave two stars because Jennifer in service department was incredible, helpful, and responsive despite service elsewhere. Certain we will have to purchase furniture in a few years and at that time our family will look elsewhere

Hancock helped us find exactly what we wanted! We will always choose Ashley for our furniture needs! Thank you!

Karen was really great to work with and assisted us to help us get what we wanted. Great staff and customer service.

Jake was an absolute delight! I came in looking for a deal and a couch I could leave with. Jake answered all questions and also was a big help loading up the couch! Highly recommend!

Store is very organized and all of the staff were super helpful. I’m glad I decided to visit Ashley’s instead of anywhere else! Sarah was such a great help and very entertaining! Thanks for all of your help and honesty! Keep up the Good Work!

Jake was helpful and good personality.

Sonya was extremely helpful in every way possible. She went above and beyond!

Sonya was awesome. She was friendly the moment I stepped into the store. Outstanding service! The manager carried an item for me to my car. This is my store to do business! Cannot wait to get my items delivered. Thank you for great service. It makes a huge difference.

Michael was so much help picking out our new living room furniture. We were able to find the right set quickly and he answered all of our questions. We will definitely shop here again soon!

The guy who helped us was amazing great customer service wonderful place very welcoming

Ashley has a great selection at great prices. Our sales person Jeff was really great! Definitely would shop here again.

Sonya was amazing !!! I had the best experience ever when it comes to buying furniture !!! She was so patient with me , explained everything to me in detail , helped my find my best option to fit my family's needs !!! My furniture was even delivered early !!! Thank you Ashley Furniture and the most thanks to Sonya for an amazing experience !!! Highly recommend !!!

Sarah absolutely made our experience better than 5/5 stars. She answered every question, gave us all the options, and we never felt pressured into anything. Went in for a mattress test and came out with not only a new mattress but a new couch as well! Thank you so much for a wonderful experience!

We were looking for a low platform King Bed and mattress. There was one style that was lower, and without storage. Bought it and the nattress. We will see if it is delivered when told.

We went into find a new rocking recliner. Jake was very helpful and answered all our questions. I even found an end table I didn’t know I wanted! We will be back!

Everything was great friendly staff, great experience.

Respectful

It's was awesome

I purchased two couches and a chair from Ashley Furniture. Two of the three pieces of furniture were lemons. Within one week of delivery, the chair had a button pop off of it. Mind you, the chair is in my living room, mainly for decoration, since the two pillows resting on it take up all the sitting space. The larger of the couches started coming apart at the seams. Still, Ashley's claim department said the chair and couch would not fall under the warranty for repairs because the damage was done based on their poor-quality furniture and not of the customer’s doing. I will never purchase anything from Ashley‘s again.

Great customer service

J. Norris was very quick to assist me with my purchase. Friendly and helpful!

Great service, and product!

Jake M (Owensboro, KY) was a Fantastic salesmen! He was extremely kind, professional, and very knowledgeable! He helped us make a big decision in making our living room get with the current trends for our family and friends to enjoy! We cannot wait to receive our new living room furniture in the coming weeks! We will be back - as always!

My salesperson was very knowledgeable and helpful. He made sure that my purchase went very smoothly without waiting.

Salesman was kind and patient with my elderly father. He didn’t try to pressure sell him

Very nice staff, clean facility, I walked in and the man at the front desk was very friendly and more than welcomed to help me. Got me set up for my order and I was out of there in no time!

The representative, Sarah, was kind, patient and thorough helping me find just what I needed.

As I entered the store, I was greeted by Michael. As I walked around the store surveying the items, I found my purchase. I found Michael to further discuss my purchase; however, the day didn’t hold much time. I returned the next day to meet Michael to make my purchase. Michael was professional, kind, respectful, very attentive and very patient! He went above and beyond!!!

Jay at the Owensboro store was our assistant. He was kind , very patient, and knowledgeable. He answered numerous questions we had. Absolutely no pressure sales. He made this a very enjoyable experience for us. Thank you!!

Michael was extremely helpful and gave us all the information we could possibly need. We will definitely be back.

Micheal at the Owensboro Location- made it so easy to pick out a spacious and comfortable couch! The process was perfect from letting us look around to the fine details! Cant wait for this to come in!

Everything was thoroughly explained about the items we looked at.

I had a great time with Sarah. She was a great help. Enjoy shopping for my home.

Great price, great transaction, and great service!

We always have a great experience at the Owensboro location! A big part of it is J Norris! We always ask for him. Such a helpful person!

Very helpful and made the decision process easier

Jake was awesome! Very helpful.

J was very helpful! He was fast and efficient!

Super helpful and friendly. Michael very very helpful and knew exactly what I was looking for

Karen was very helpful and very informative.

Salesperson Sarah was very helpful and knowledgeable. The store worked with us on price, very good experience.

Customer service was amazing!

Great customer service

Hancock was a pleasure to deal with

We had a great visit there and ended up purchasing dinning set and mattress! Karen Bohart was very helpful! Thank you for a great experience.

Good Store but corporate needs to support their franchises better. Ashley credit card promotions need to be posted at stores and franchises should be informed. My Ashley / Synchrony credit card had a 10% promotion for purchases during your birthday month. My wife and I purchased a dining room set on the last day of the month in order to receive a 10% discount that was not honored as the store had no information regarding corporate promotions.

Was able to help get my order done over the phone. Was easy and the associate was very helpful.

Great sales person and reasonable prices. Very easy transaction.

Our sale guy was amazing and very helpful. He made sure I got what I needed at a great price.

Our salesman was professional and knowledgeable. He was amazing. Thank you

Sarah was great helping us. Even with a small purchase (just bed pillows) she was very attentive and made sure we got exactly what we needed

Michael was very professional and extremely helpful. Excellent customer service. Will definitely recommend Michael! I’m a repeated customer and truly enjoyed and appreciate Michael. Thanks, Ashley Furniture

We loved the pieces we chose, the quality and the look. And Michael Lowry made it easy!

Worked with Hancock on the purchase of a new couch. It was simpler than choosing a restaurant for dinner. I added the warranty on and so happy about my purchase!

Bought an electric recliner in 2020. Switch went out in 2023. They have already discontinued this model and do not have replacement parts for a 3 year old chair.

Within the last year we’ve bought two couches and today have purchased I hide a bed with the help of J.Norris. He was very helpful and made it an easy decision . I highly recommend him when working with Ashley Furniture.

Loved my experience! Found exactly what we were looking for!!!

Michael made things easy! He helped us find exactly what we wanted.

Worst place in owensboro to buy furniture. They stole 200 dollars from me. Prices are 60 percent higher in store than online.

This place is a ripoff overpriced junk. Prices in store are marked up 60% higher than there online prices.

We had a great experience shopping for a new sectional tonight. Hancock helped make the process fast, easy, and simple. Thank you all for a great experience.

Jake was our salesman and he was a Great person and patient, thank you Karen Hagerman

Hancock was very helpful and patient with us. Explained pros and cons of the fabrics and gave helpful tips to make sure we would be happy with our purchase.

J helped me out and answered all my questions and more, offered water and snacks, he doesn't try to force u into deals like most hungry sells men always do, he gave us space and was only interested in helping us find what we wanted or what we were looking for, pretty cool dude, if ur looking for something ask for J and u won't be disappointed

Jay was so kind to us and extremely helpful on getting us what we needed...the best store experience I have had...he answered every question thoroughly and he asked questions that we did not think about asking but we ended up needing to know...he offered popcorn and water ( what a kind gentleman)!!! I hope to purchase with him in the future!

Awesome Wonderful Service A+++

Just got my first apartment and Ashley furniture is THE place to go! i absolutely love Sarah Truman!

They customer serviceman was very kind and courteous . And very helpful in answering all my question's .

I had a very pleasant shopping experience. Michael was extremely helpful. I will highly recommend Ashley Furniture.

Owensboro Ashley Home Furniture is an amazing store. I’ve always received top notch service and attention. Sarah is an awesome representative as well!

Hancock was so very patient with us. We had been looking for several months and kept coming back to the same furniture set. He was always very professional and friendly. Thank you, Hancock!

Very friendly & efficient service!

Great friendly service and I got exactly what I wanted.

Good selection of furniture. Very patient salesperson ( Karen ) only bad thing is having to wait for the furniture 4-6 weeks

Very helpful , attention was there. Good selection. Will be going back to purchase some items.

Both experiences we’ve had here have been very smooth & easy. Jake made it effortless today! And the Black Friday sale made it even better :)

Thank you so much Ashley Homestore! I went there to get a queen sized bed. All the workers were very nice and very patient. I am confused with the bad reviews on here... I ended up with a really nice bed set and was really happy. They had it delivered on time to my new house too! The price was worth it and I am very grateful that Ashley was there to help me!

Thank you so much Ashley Homestore! I went there to get a queen sized bed. All the workers were very nice and very patient. I am confused with the bad reviews on here... I ended up with a really nice bed set and was really happy. They had it delivered on time to my new house too! The price was worth it and I am very grateful that Ashley was there to help me!

Sonya helped us from start to finish. She was very knowledgeable and informative

Hancock was amazing in helping us purchase a new couch and new tv stand to complete our living room! Couldn’t ask for a better experience and he answered all my questions.

salesperson was pro-active in helping with measurements not normally included in pre-posted info cards and online. was helpful and provided time alone for discussions and decisions.

Very professional

Your salesman, Michael Loury, is honest, considerate and knowledgeable. The next time I come in I will definitely request his help.

Michael was very friendly and knowledgeable about the products we were interested in. Nathan was also very helpful and they were both wonderful to work with!

Ashley has great sales, we love going in and shopping around. Michael convinced my husband and I that we need a new purple mattress and power base.

Michael Loury is always ready to help any customer. He has a great personality and eager to help the customer.

Ashley has great quality furniture. Michael was very knowledgeable and had great recommendations!

Great costumer service and michael is a great help with any questions that you may have

Ashley has an amazing selection of furniture! During my visit, Michael did a tremendous job in helping me select a sectional that fit the needs of our family! He was attentive to detail, focused, patient, and detail oriented. Such a great experience!

Michael is a great salesman, and we have bought several pieces of furniture through him.

Shout out to Michael! My father was in need of a new mattress and Michael help us decide and pick out a new one for him. Definitely will be using Ashley’s furniture store and Michael for all of our future needs!

I love shopping at Ashley in Owensboro, the layout of each set makes it so easy to picture in my home. Michael is such an easy going salesman, he connected well with my daughter and I, and just blessed our socks off.

Had a great experience and will go again. The store was clean and the workers were helpful. Michael specifically went out of his way to find what I needed

Michael was very helpful to us, and is super knowledgeable about the furniture we asked about.

Went there not knowing exactly what we needed but Jake Mayes walked me through everything I needed to know I got us the perfect fit for our house. Amazing service!

Jake Mayes was friendly, knowledgeable, and a pleasure to work with! Will do business here again

Ashley is the place in town to sort out my furniture needs and Jake Mayes has been extremely friendly, honest, and helpful!

Great customer service

Jeff Hancock made our purchase smooth as can be. Highly recommended

Very friendly and helpful.

Michael L. was very knowledgeable and helpful. Highly recommend.

Michael Lowery has been very kind and helpful in every interaction that we have had.

Sarah was very knowledgeable and extremely supportive with helping us choose the right mattress. She asked several questions about the person it was for and how they slept to make sure we got the right mattress for them. She also helped us pick out a great living room set.

Ashley has a wide variety of products to choose from with friendly and helpful staff. Michael in particular was very friendly and knowledgeable. He advised me on a recliner I was interested in purchasing for my dad. He not only answered my questions, but asked his own questions to better understand what I needed. He wasn’t too pushy or anything, but seemed genuinely invested in helping me and my family. Would definitely recommend stopping by!

Micheal Loury helped me out and gave us a great deal! Thank you for your service!

Your salesman, Michael Loury, is friendly, helpful and respectful. I will ask for him by name anytime I come in.

I love Ashley furniture! Michael was super friendly and helpful! Great experience.

Michael was super helpful!

M. Lowery was very friendly and helpful

Excellent experience. Our salesman Michael was very pleasant, informative and helpful. Definitely top service.

Very professional knowledgeable Totally satisfied

Sarah is great

Jeff was a pleasure to work with, polite, willing to work with on my needs, still pending final results when Recliners are delivered & sat up. Could be a 5 star,

We can’t tell you how pleased with Ashley Furniture we are. Our salesman, Jeff (Owensboro store), worked very hard with us to make sure we had exactly what we wanted. Also, the owner was very nice and friendly. Recommend this store, highly!

Karen at the Owensboro store was very helpful, friendly and patient; answered all our questions and explained everything. Thanks Karen!

Sonya was amazing to work with. I needed a recliner ASAP with specific characteristics to help with recovery from knee surgery. She recommended the perfect one. It is 100% more comfortable than my old seating. Thank you, Sonya, for helping me be painfree!

Jake was great

Jake was.a.kind and very helpful salesman he showed me exactly what I was looking for and we purchased it I would give him a 10 and ask.for him if I came back to purchase more furniture

J was very knowledgeable and very helpful in our purchase. Will highly recommend him to others!

Ashley has so many beautiful choices in furniture. I love the bedroom suite and mattress we purchased. Our sales person,Sarah Truman, was tremendous help. Her knowledge of all their furniture and her amazing eye for design was just the help we needed to make a decision about what to purchase. The quality of the furniture is excellent. We love everything we have purchased at Ashley Owensboro. Ask for Sarah when you go there. She really is wonderful help, not pushy and really knows everything about the furniture and mattresses.

Very helpful, knowledgeable, about product and most helpful in purchase. Highly recommend Hancock to assist others needing lift chairs or other furniture. Will definitely return to buy more product. Very satisfied with ease of purchase.

Sonya is great. She helped me make the perfect decision on my couch, loveseat and recliner. She will be the one I will always go to for furniture needs.

I've bought several pieces of furniture from Ashley. Sonya is always my go to person. She is very knowledgeable about the products and always professional.

Beautiful show room, very helpful and knowledgeable staff.

Sarah was awesome! Attentive and knowledgeable about the products!

I have purchased several pieces of furniture from Ashley’s. I’ve always dealt with Sonya. I was impressed by how knowledgeable she was and she was always able to answer any questions I had. Very friendly and always has a smile on her face. When I’m looking for furniture in the future I’ll definitely be dealing with Sonya.

Jake did a great showing us what we were looking for and gave us time look around on our own. He was very knowledgeable and worked with us very well!

Jake from the Owensboro did a great job helping us. He was very helpful but gave us room and time to look around on our own.

Sonya was great. She helped us find what we wanted and was very knowledgeable about that products were available and what financial options we had. She has a great memory from the first time we came in and does well with rapport. She's a keeper.

Always such a good experience shopping here! Shipping & delivery is fast and the customer service is great!

The salesman was helpful and not pushy. Thanks

Jake was very polite and helpful throughout my visit to the store.

Jake Mayes was an excellent resource. He was patient, kind, and answered hundreds of questions while we sat on every single couch in the building. He worked with us until the lights were off for the evening. I would 100% recommend him and will ask for him in the future.

Jake made my visit at Ashley great. I couldn’t have asked for a better sales person. Very great guy and very friendly!

We bought a sectional from Jake Mayes and it was the best furniture experience we’ve had.

Jake was awesome! Get your mattresses from him

Had a wonderful experience at our Owensboro Ashley’s. Jake Mayes took great care of us. He was very polite and extremely knowledgeable about the items we bought. We will definitely request him again.

Jake was great!! Buy a mattress from him !

Jacob did an amazing job and was very helpful when I was purchasing our new Purple pillows! He was polite and extremely knowledgeable.

Buy a Purple mattress and pillows from Jake! Your body will thank you!

Jake was a great guy! Buy a purple pillow from him!

I have purchased several items over the years and Sonya has always went above and beyond to meet my needs. I highly recommend her

My wife & I have gotten several different pieces and Sonya was absolutely amazing at guiding us through them all. She is truly dedicated to help you find exactly what you’re envisioning and wanting in your home! Thank you Sonya for everything you’ve done for us!

I have purchased several pieces of furniture at Ashley and Sonya has helped us through it all. Whether it be a kitchen table, beds, dressers, mattresses, or couches— her guidance through each process has been incredible! She is very experienced, has excellent communication skills and truly goes above and beyond for her clientele. Her goal is to find the perfect piece of furniture for your home & she far exceeds those expectations. If her customers are happy—she is happy! Thank you Sonya for all your hard work. Our home looks beautiful because of you!

I’ve been shopping at the Owensboro Ashley for about 10 years, I always get phenomenal service from Sonya, she always goes above and beyond to take care of our furniture needs, I definitely recommend you ask for Sonya next time you visit.

I came into the store with no idea of what I really wanted. Sonya helped me with exactly what I was wanting. She is so good at home interior ideas. Thank you so much Sonya for helping me out. I will definitely tell others all about how well you helped me out!!

My wife and I have been looking for new furniture for awhile. Hancock did a great job helping us out. He didn't overwhelm us. He let us look around and take our time to find what we wanted.

Best place in town for all your furniture and mattress needs.. Highly recommend!!!!

Very friendly staff, sarah truman was a great sales person to work with and great selection of furniture to choose from. Won't shop anywhere else

We just got a new mattress and i have to say that Hancock was extremely knowledgeable and professional. Super impressed with how easy the process was from beginning to end!! Definitely recommend Ashley if your in the market for a new mattress!!!

Friendly and attentive staff. Jake is a great employee, walked us through every step of purchase and answered any and all questions we had. All furniture is very nice and high quality, would definitely recommend!

Went here looking for a mattress. Tired of my back hurting. Jake showed me their Purple line up. Wow- The Purple Restore Soft made my back feel so good! I can’t wait to get it.

Great customer service when purchasing our new adjustable base!

Salesman worked hard to get what we wanted. Gave us many options to choose from.

When walking through the doors the staging of the furniture is very eye appealing! The welcome we received from Sonya was also appreciated and heartfelt.

Don't trust the warranty from this place 😒

Jake was so helpful! We thought we had our mind made up on what we wanted but after we talked with Jake and he pointed out certain options our mind was changed and a better decision was made! Such a great experience!

Awesome experience!

Jake answered my questions and was very courteous, and helpful!

Michael at the owensboro store was very polite and helpful. I will definitely be going back when I have need of anything else.

Very patient and caring, got a full size mattress. Like it so far

They left us alone to browse

Jeff was an excellent sales person. Very nice, knowledgeable and helpful. Loved the experience. Quick and easy too.

Excellent customer service. Friendly and eager to help.

Sarah Truman assisted me in my purchase and she did a fabulous job. Very knowledgeable, friendly and helpful.

Our experience has always been very good at Ashley in Owensboro, KY.

Friendly and professional, it was a very pleasant experience

Our sales consultant, Sarah Truman, was very knowledgeable, friendly and made my experience of buying a mattress and adjustable base easy. Good selection of items to choose from and the price was less than I expected. I definitely would recommend the Owensboro store.

Great service

We had so much help from Jake M. So very pleased with our purchase! Thanks to Jake, we found the perfect furniture for our sunroom!!!

The Purple sheets are incredible. I never thought sheets made a difference until I slept on these. Worth every penny! Also, Jake was so kind and helpful throughout the purchase.

Sarah was wonderful.

Jake Mays was an excellent salesman, very professional, courteous and had a nice smile plus he was easy to talk to.

Awesome salesman, no high pressure, friendly and knowledgeable. Very pleased with my purchase. Ask for Jay!

Sonya was Very knowledgeable and efficient. We were in and out in less than 30 min. I’d seek her out again.

The Purple sheets are incredible! I highly recommend them. Worth every penny!

Courteous & knowledgeable

Just visited Ashley Furniture on Saturday looking for a dining table set. Hancock was knowledgeable and helpful and provided top notch customer service. Highly recommend working with Hancock!

Great shopping experience. Sonya very helpful helping us find what we needed.

The service my wife and I received today was wonderful! We had Karen as our sales associate and she was very knowledgeable and helpful while making a purchase. Great store, friendly staff.

Karen is the best sales person at this Ashley! She is so friendly, knowledgeable and great to work with!

We had a lovely experience in our decision-making and delivery process! Sarah, the sales associate, was beyond helpful and really gave us special attention in our frustrated quest to find just the right furniture for our needs. Delivery was timely and professional as well!

We had a very pleasant experience at Ashley Furniture today thanks to Jeff working with us & showing us what we were looking for & giving us the time to look & discuss among our self’s what we liked & disliked. Getting approved for a loan was a breeze. Thanks Jeff & Ashley’s Furniture Store

Sarah Truman is a knowledgeable and courteous sales person who values her guests and works with them based on their needs.

Awesome store to shop. J. Norris was the fabulous gentleman that helped us purchase a few items came for bar stools got those and then purchased a mattress and box spring we had no intention of purchasing these items but our salesman was so great we decided to buy the additional items Great customer service none better

Michael was an excellent sales person. He was available and helpful, but not pushy and in your face.

Jake was great. Helpful, upfront and not invasive. He gave us the facts and let us make our own choice without hovering. We came for a recliner but ended up buying a whole living room set.

We bought a bed and mattress that was delivered on April 5th (2023). We had it professionally installed by Ashley's guys. It's a king size bed. The middle support legs have broken on three separate occasions. After the first occurrence, we called and informed the company of the situation and they sent us replacement legs. Nothing wrong with that. But after the second and subsequently third leg breaks, they continue to just offer us replacements of a clearly cheaply made product. We're still paying on the bed. We worry every night if it's about to randomly break again. Our last visit to the store, the sales person recommended us to leave it alone until the team from Evansville can get to us. It's literally broken at the center of the bed at the top. We're sleeping in a sinkhole. Would anyone working here tolerate this? I honestly assumed that Ashley, a nationally recognized brand, would be a quality furniture provider, but our experience has been anything but. While everyone we've dealt with has been polite, it feels as if our situation has been kicked down the road and dismissed almost entirely. Do your research before you purchase anything that has to be assembled.

Jake @ Ashley in Owensboro KY was great, patient, professional & accomodating. We were able to get everthing we needed for our new home without feeling rushed or pressured.

Prices were much more affordable than I anticipated (we usually are bargain hunters and go for the cheaper stuff) and our Sales Consultant Sonya Young did a phenomenal job helping us find what we needed, getting the best pricing possible - taking advantage of sales and price matching and made the purchase and delivery as smooth as could be. She was friendly, helpful, extremely responsive through both phone and text and really made the original and then follow-up purchase a great experience. I can easily recommend this store for anyone in Owensboro looking for just the right piece of furniture or bed, and I'd definitely recommend you ask for our Salesperson: Sonya when you walked in the door!

Jake greeted My Sister and I at the front entrance with a warm smile and absolutely no pressure. I told him what I was looking for and he awesome. Thank you Jake

Was very pleased with our experience!!

Enjoyed the the interaction with the employees

The employees are always so n8ce and friendly when we come in the store!

I thought the service was excellent. I was able to find the furnishings I needed. The salesman was very helpful in helping me find exactly what I wanted.

Awesome Help Ashley Associates help me get what I needed

Bought a $1600 bedroom set from them. Had a defective dresser. Called them to let them know, said someone would come out and fix it. 2 weeks go by and nothing. Called again. Same thing. I gave up (shouldnt have) Its a year later and i have a dresser drawer that collapses down on the drawer below it, rendering both drawers not able to be used. I waited too long to review. Wish i left 1 star earlier Terrible customer service and lazy cheap assembly. Ikea is better quality

Sarah Truman did a fantastic job!

Sarah T was very nice and helpful. Would work with her at Ashley again.

Excellent service, would recommend

This was a pleasant experience. No high pressure but there to answer questions! Thank you

Hello, I purchased an Ashley reclining sectional Shortly afterwards, repair was needed on a reclining seat. I reached out to Ashley, scheduled a service appointment and it turns out the incorrect part was shipped. (Ashley Order 0673488613) I have emailed, called and left several messages for a reschedule and I have heard from no one. This matter is now a year old and I clueless as to how to proceed. The repair was never completed and the incorrect part still sits here in my home. Ashley Furniture, can you please help me on this one?

Sarah was the one who worked with me and she was very helpful. She showed me several options and helped me choose the best one to fit my needs.

The Ashley store in Owensboro, KY, has friendly and helpful sales employees. I needed a pillow suited for me as a side sleeper, and Michael had me try out various pillows until I found the perfect fit for me - the Bedgear Flow Cuddle Curve. It even has a removable cover for for easy wash and dry. I look forward to more restful sleep in the months and years to come. Thank you, Michael.

Hancock is an awesome salesman!! Here really knows what we are looking for and how to zero in on your style!!

Our sales consultant Sonya was extremely helpful, kind and listened to what I was looking for. It was a very enjoyable experience!

J Norris was excellent I will definitely reccomend him to other potential customers.

Sales people are EXTREMELY good at their job. Very knowledgeable and friendly. Kinda pricy, but you get what you pay for most times. I like the place myself.

Had a great experience working with Sonya and look forward to receiving our couch!

Great service and selection!!

Fantastic service.

Was looking for several things. Our sales man Hancock was very helpful and not pushy. We purchased several things and was happy with service and store. Would recommend.

We got great service, very happy. Sara is top notch; Ashley is lucky to have her.

Great experience with Jake! Would do it all over again!

Salesman Jeremy Norris extremely helpful and friendly! I ordered a couch, double recliner, bed, adjustable frame, dresser, and bar seats. All adorably. Have not received order yet. Waiting for it to come in. A few pieces were there to view in other colors. Nice selections.

Hancock, was the best! He was patient as we tried all the sofas out even with an upset and ready to go baby. Answered all my questions and had us out the door with a new sofa ordered in no time. Owensboro location! Highly recommend!

On 2/3/23, The salesman at Ashley said he would give me a Veteran’s Discount. Once I started checking out, I asked about adding my discount. He said that it was cheaper to use the Ashley Furniture online price rather than get a discount. I told the salesman that I think that he should match the Ashley Furniture Online price and then take 10% off that for my discount. He said no, they only do one or the other. Before I left, I told the salesman that I wanted to make sure that I understand this clearly. You could give me the veterans discount, but it would be cheaper to get the online price that is for everyone. He said yes.

Very helpful staff they listen to our needs and set us up In a very nice living room suite to fit our needs

It has been such a great experience working with Sonya. She has helped us so much in the past 4 years. We have placed 3 different orders with her. She goes above and beyond to take care of her customers and treats them like family! If you ever wanna purchase anything or ask questions She is the lady to go to.

Loved working with Hancock at Ashley of Owensboro! After searching all day we found the couch we love and Hancock was amazing to work with! He let us have our space to look but was there for any questions we had.

Ashley at the Owensboro, KY store was amazing. Super helpful and not pushy! We actually left and ended up coming back the same day to purchase a new bedroom suit from her!

Great customer service and the salesperson was very friendly and informative.

Salesman J.Norris was very helpful and went above and beyond in helping us select our mattress we purchased.

This was my first stop at the Ashley store in Owensboro. JHI was the employee helping me. Since I knew exactly what I was looking for everything went very smooth. I got the item I wanted and the salesman was very kind and helpful.

Very nice and helpful.

Service with Sarah T. at Owensboro location was awesome! Thanks Sarah for your patience and time.

Very satisfied. Jake was incredibly knowledgeable and helpful. Would definitely recommend buying furniture from them in the future. We love our sofa.

Jeff, our salesperson, was very knowledgeable and extremely helpful.

We looked here first, then compared with other retailers. There was no other choice for us, this store is great. J Norris is an awesome person to deal with. No pressure, very knowledgeable, professional, courteous and very honest. We will definitely seek out J Norris for any future needs. Thank you!

Ashley in Owensboro is a complete gem.

Staff very helpful. Nice selection of home frunishings

Not sure how this store has as many good reviews as it does! This is my second bad experience with them and will be my last. The first one I bought a hybrid king mattress and it ended up with a swag in the middle in less than a month so I told them I wanted just the memory foam to replace and was less expensive yet they didn’t credit me the difference. This time the salesman told me my sectional came with throw pillows, it didn’t! Said I had 30 days to decide to proceed, I didn’t it was 24 hours and there is no way you can determine that because the product is made at the factory and takes 3 weeks to make and ship. The factory left plastic under the fabric (sewed into) the right reclining end, and the left recliner already is leaning to the left after 2 weeks of use and no our family isn’t 700 lbs. So now we’re stuck with a 3500 sectional with yet another misleading salesman and a warranty we plan to use to the fullest extent, in the meantime we’re sitting on the floor waiting for repairs. BUYERS BEWARE! Will definitely be our last time, 2nd time around….shame on us!!!!!!!

Bought a couch. Waited over a month. No couch. Told I cannot have refund. If u can afford to be stolen from shop here. If not prob better go somewhere else. Thanks for the theft. Love veteran grandma

Our salesperson Jake was wonderful. He helped us find just the right piece to fit in an unconventional space. He had to research 4 different pieces until we found one with the right dimensions!

He gave us time to look around he didn’t follow us he let us do our thing until we needed help it was a great experience

Loved my experience!

service great provided Sarah

Marcus is an excellent sales person. He doesn’t follow you around while you are looking but is easy to find if you have any questions. I felt he treated me like I would be his most valuable customer, not knowing if I would purchase anything at all! The only reason I did not give 5 stars is the time for delivery of my beautiful new furniture!

Always a great experience at Ashley’s Furniture! Great customer service and product !

Jake was helpful and a pleasure to talk to.

Hancock was an amazing and patient salesman and I couldn’t be happier with the furniture we purchased! He made it easy, and broke down everything for us in the purchase price that way we weren’t surprised! We loved his honesty and we will be back later to purchase furniture through him!

If you go to Ashley furniture ask for Ashley! Literally the sweetest person ever and explained their warranty and i’m so super excited to get my sectional!

Love Ashley Furniture. Hancock was outstanding in helping with choice. Courteous and well informed on products. So happy with my choices.

My salesmen was super helpful! Everyone in the store was very nice!

Had been searching for this chair. Tried 6 Ashley stores. #7 had the chair!! Sales lady Sarah was great. Shout out to Bowling Green store suggesting I try Owensboro...

Horrible experience. Salespeople are so pushy. Don't explain product or policies properly. Merchandise is grossly overpriced. Bought a new leather sectional elsewhere, exact style and color for a fraction of the price. And none of the hassles.

Marcus was awesome! Very professional and friendly and explained everything perfectly! Highly recommend! Thanks Marcus!

Sonya was very helpful! I can't wait to get my new furniture! I will definitely come to Ashley again and ask for Sonya! Thank you so much!

Excellent service as always, my salesperson JN, coached me thru, we felt, sat and measured many pieces. Due to a mis measurement with the first choice we were able to piece a sectional with chaise together, who else works do that! Fine altogether staff of professionals who made sure I was a happy customer! Thank you all 🇺🇸

Our salesman was very nice and he knew the product. Not pushy but informative !

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Great salesman and happy with purchase experience 👍

I came in looking for a sofa/chair, and there were 7-8 workers just standing and sitting in the furniture. Not one wanted to take a second to ask if I needed help. I was the only customer in the store and was very disappointed in the lack of customer service.

J was very helpful as soon as we walked in the door. He worked with us to get exactly what we needed!

Being thankful not only shows good manners, but a simple expression of thankfulness can go a long way in relationships and communication with others. It not only enhances our own lives, but makes other people feel appreciated, I just withdraw my profit of $6,548 from my acct thanks a lot Mrs Sophia James fx I now have full trust on you now,, I started with $650 you can also give a try Mrs Sophia James fx is very real.. You can reach her now on email; sophiajamesfx210@gmail.com WhatsApp: +1 (314) 762-9433

Beautiful furniture!!- affordable!-Jeremy was very polite and knowledgeable-can’t wait to get my Kestrel Sofa Chaise 🙂

Sarah Truman was excellent help and very enjoyable to work with. She helped us alot picking out a new mattress and dining room table and chairs.

very helpful and knowledgeable and not pushy.

Sarah was great ....

Great people. Helped us get our furniture loaded and out of there

Helpful staff and knowledgeable.

Jay was able to give great customer service! He answered all of our questions and made us feel comfortable about finding the right furniture for our needs. Thank You!

The lady we worked with, and, I’m so sorry to have forgotten her name, was exceptional. She was super knowledgeable about everything we asked about. Very friendly & easy to talk to. She explained everything to our satisfaction. Very good at what she does. A valuable asset to the Ashley store in Owensboro, Ky.

Sales Associate Jake Mayes is the best! I've bought a house full of furniture and have since purchased a house full of furniture for a family member. No issues, very knowledgeable, and has great suggestions for the undecided (like we were).

Jake is the man!

Horrible customer service!! My 63 year old mother ordered a chair from there and chose to pick it up instead of paying the delivery fee. She gets home and there is a defect in the arm of the chair. They wanted her to load it back up and bring it back and they would get her a new one when they could get one in. She advised them it wasn’t her fault their product had a defect and they should pick it up and bring her a new one. Keep in mind she has no truck and has to rely on family to go get it. After going round and round for weeks with the managers they finally agreed to do the right thing. They set up a delivery date but she couldn’t find anyone to be there at her house that day so she called and told them she would find someone to come and get it. She gets there today to get it and bring back the defective chair and they had put it in a delivery truck to Evansville store to be delivered on the date she told them she couldn’t be home. It would be one thing if this was the first instance but less than a year ago she bought a mattress and picked it up and got home to find out it was the wrong one they loaded and again she had to load it back up and take it back to get the correct one. Once you spend your money there they don’t seem to care about the customer service or their customers satisfaction with the product. Also an issue with a couch she had a warranty on and when there was a spring that broke in the cushion they sent off for a new one and when she got it months later it was the wrong size cushion. They said they ordered her a new one and when she called to check in weeks later there was nothing in the computer about it. She never got her new cushion. She decided this was her last purchase from Ashley Homestore. She did say the salesman Jake was great and very apologetic but the managers didn’t seem to care.

I was pleased with the sales person. She answered all my questions about the recliner, and we were happy with our purchase.

Took 12 weeks to get dining room table

Have spent a lot of money there in past but tonight was disappointing by management and their lack of customer care.

Bought a whole house full of furniture ordered a California king bed they lied to me and told me they ordered a California king bed when they did not. The bed fell apart because it was not put together correctly from their sloppy quality installation people that didn’t even have enough tools.. it fell apart at 2 am in the morning!!! Bed came crashing down on us. we realized that they had lied and only sold me a king bed. I waited 4 months to get the California king bed and then they didn’t have any boxsprings to fit and left me hanging!!

I would not recommend ordering from this place. Bought our bedroom suite in May and was told it would be late June. We then found out around July that it was the wrong size bed. Now was told it would be mid to late October called today and was informed it wouldn’t be till late January. Would never order anything only would buy if can leave with it that day.

Unless you want to wait for a whole year plus for furniture I wouldn’t no waste your money. Bought a bedroom suite in April and won’t be in until late January. Never again will I buy from this company unless I’m stock.

Friendly and knowledgeable staff. Quality furniture at a great price.

Getting a new apartment can be stressful but I found some amazing deals here at Ashley’s and a wonderful person to show me how much I could save. I’m so blessed with my experience and happy for my purchase

Sarah was amazing to help us complete our furniture needs. We are excited for our new furniture to arrive. We felt like family through her warmness and kindness shown to us and my family. Thank you!

Wonderful service wonderful sales lady .

09/03/21 My mom is being released from hospital in a few days. I needed another recliner but it wasn't going to be delivered until 4 days after she would be at my house. I talked with Tim in Owensboro and Erica in Eville and they got it delivered today. Now mom and I are set for her recovery here. Thank you so much for doing this!!! ❤️

Friendly & great service. Very helpful.

I'm going to get some new furniture from them

Very nice store. Found a great double recliner with a console. Can't wait for it to get delivered next week. Don't forget to ask for your military discount!!

Hancock is amazing. Super helpful and doesn't hover. Found our new bed there.

We ordered a coffee table and end tables. Paid for in March. Here it is July and I was told today it would be late October before they are scheduled to get delivered. Firsts it was May then it was June then late July. Well today it was late October. I will NEVER purchase another thing from Ashley’s that I can’t take home with me. And if I was you I would think twice about ordering anything from here!! Ridiculous!!

Karen Very helpful and kind and help me get my new mattress I can’t thank her enough for all the stuff she’s help me with

Best customer service in town. Sarah T. Is awesome

Mr. Hancock was very helpful in selecting my lift chair without being pushy. The two delivery guys were efficient, and friendly in setup. Thanks for a great experience! I love my new chair!

They ran a gift card for $100, nothing on the card , nothing in the information received with the card other than it was a gift to their customers. You get there and you have to spend 199.00 False advertising.

Jay Norris is the go to guy here! Very friendly and will point you in the right direction for what you want! Very knowledgeable!

Great service. Sonya was the best if you need anything give her a call or swing by you will not be disappointed.

bought a bed frame in early January...14-18 weeks was estimate for arrival...finally arrived 6/12/21. waiting over 6 months and after 1k...Knicks on corners of drawers straight out of the box, anchors came out when putting it together, and having to rig it just right to get the holes to line up. Poor quality. Disappointed is an understatement.

Very helpful salesman (Jeremy), friendly staff, great selection. Definitely recommend!

We had a great experience shopping at Ashley. Sarah Truman was very knowledgeable about the merchandise and so patient and helpful as we decided exactly what we wanted.

Staff was friendly and helpful but the wait for furniture is 12 weeks out at the earliest not in this day and age want be buying from them do to that waiting period

It's been over 2 months and still waiting on our mattress.We paid almost$700 and have yet been able to pick it up. I DO NOT recommend this store. When bought our mattress they told us it would be 2weeks after purchase when can pick it up NOT over 2 MONTHS and still waiting.

Very friendly and efficient. I won't buy my furniture anywhere else. They are great.

The salesperson Amanda was very kind and helpful. She did amazing job explaining everything and fulfilling all my needs.

Our couch is barely 6 months old and is falling apart! It is very poor quality!!!! They refuse to do a buy back and try to help us out!!!

Good service but furniture wait time is terrible!

Sonya is an amazing rep for Ashley Furniture. She assisted me with that purchase of a new bed, couch, loveseat, mattress and box spring. My mattress was not helping my back, but hurting it more. Because of the warranty they offer, I was able to go in and select a new mattress that worked for me. I also purchased the adjustable base. She is so kind. If you ever need assistance, she is there to assist you at the Owensboro store. 5 stars because she is absolutely amazing.

Awesome store. Great customer service very friendly. And good deal.

Selection and friendly helpful salespeople

We were looking for new bed pillows. It’s a necessary chore for us because we both have problems getting a good nights sleep. A doctor suggested we get new bed pillows to help improve our sleep. We were expecting to deliberate for a while in making this important decision. The sales person, Sarah, was so helpful and informative. She made the difficult decision, (because my husband and I sleep totally opposite of each other -side verses stomach), very easy. She wasn’t pushy and didn’t rush us at all. She didn’t hover over us either. She gave us time alone to talk about the price and size, etc. Ashleys has a lot of choices in bed pillows to accommodate every kind of sleeper. AND we’re already having better quality sleep with the new pillows. Thank you Sarah for your expert help! You made it so easy and we’re very happy with our choices. Also, I saw some other things as I was leaving. I’ll be back. 😉

Go and see Karen she's the sweetest and will make sure you get the best deals possible.. Thanks Karen will be back again soon

I love the service. I love the recliners. I really think it is sad that I am willing to spend almost $2000 and it won't be delivered free. I can go anywhere else in Owensboro and get it delivered free.

I purchased a piece of furniture from here and as soon as I unloaded it, found it is broken. Had a friend help me pick it up and can’t get that help back for some time. Called and was told parts department needed to call me. No apology, no “we want to make this right” or anything that nature. Very irritating to say the least. Oh and since I picked it up I have to bring it back..no! How is that remotely fair?

I was extremely pleased with the high quality service and friendliness I received in the mattress department of Ashley Furniture. The salesperson, Amanda, was very knowledgeable on all the products and also very patient! Even one of the owners (Adam) came over to help with additional details. It was a very good experience. I’d highly recommend mattress shopping at Ashley Furniture!

Love this store and their employees are so friendly. Will continue to purchase here in the future!

They were very helpful the minute we walked into the store. Very polite and mannerly. Didn't rush us into making a decision.

Took over nine weeks to get my furniture.

I went to Ashley’s furniture home store in Owensboro, KY yesterday! Everyone there was so helpful and ready to help me when I needed them! Sarah was the young lady that helped me find the perfect couch for my family and I! I will for sure be going back in the future to buy more furniture from them! I highly recommend Ashley’s! Thank you Sarah for all your help! You guys are amazing!

Good selection and store very clean and neat. Felt very relaxed while shopping. Sonya was very helpful and we never felt pressured. Excellent rating on all points.

Thank you so much for your time today! I was having trouble ordering online. I came in store and everyone was so nice and honored the online rate as well. I truly appreciate the customer service!

I love the store, and they are good people’s there

Sonya was great to work with. Good experience.

Very happy with prices & selection.

We had a very pleasant experience today at the Ashley Store in Owensboro! Jeremy waited on us and, he was so kind and patient. He seemed like he really wanted us to choose the best adjustible mattress for our needs.

Jeff was a great salesperson. He was very helpful yet not pushy. Very knowledgeable about products and offered all warranties and products that would fit our needs. Would recommend.

Sonya was great. Very helpful, patient, friendly and got me some great deals. Didnt rush me and felt comfortable with her.

Very big selection and different prices to fit your budget. Very nice staff and gives you space so you can roam, they don’t follow you around and stalk you but they still check in on you. Highly recommend them.

The sales clerk was friendly and professional. He was helpful without feeling intrusive.

Fast friendly help!

Watch out for this company, they sell sub par merchandise that they sell at Wal-Mart. The lie and manipulate to make a sell but do not try to use a warranty or any other wonderful ideas they are selling! Worse furniture company around!

Very reasonable price very helpful

Merchandise and prices for the items

Our sales person was extremely nice and very helpful, worked with us to find what we needed!!!

My experience, from beginning to end, was flawless! Sonya worked with and kept me posted on my options, sales and explained everything in great detail. She was so warm & welcoming that I felt like I was working with a friend instead of a salesperson. I highly recommend Sonya & her team at Ashley!

Great customer service

Jeremy was great very helpful.

When you order something an it is given a promise date to be in then you should insure that it will be in on that date. Then for 3 weeks in a row being told it will be in next week is a little ridiculous.

Great customer service.

Karen is an awesome sales lady! Go look her up!

Sarah was wonderful. She is professional, kind and courteous. She listened to our preferences and showed us a couple different options. Very happy with the service, quality of the product and the great prices!

Sarah T. was extremely helpful and patient. She was very knowledgeable about all the furniture I was thinking about buying. She helped me make informed confident choices I could live with and afford. I appreciated her patient as I looked around and asked questions. When she didn’t have the answers she found someone who did. I received exceptional customer service from all employees I encountered at the Owensboro store, especially Sarah T. I am happy with the quality and cost of the items I purchased. I highly recommend Ashley Furniture.

I just purchased a sectional and my buying experience was made easy by Sarah. She was extremely helpful and answered all my questions. She never acted annoyed even when I asked her to figure several different options. I would definitely go back here for my next purchase.

Very friendly and knowledgeable salesman. He was patient and went way beyond expectations.

Friendly service

A very nice store and Sarah was a great help and very knowledgeable. Although our furniture had to be ordered our experience was great. As long as we have no problems with it when we get it we would shop here again

Karen B helped me find the perfect dining room table. She was polite and kind and I would recommend using her to help you find the just right item you need.

Great service

So many options and great staff. Very helpful and so friendly.

Very nice well built furniture service was excellent had everything you would need

Was a great buying experience. Was happy to find what I was looking for and at a great price. Salesperson named Jeff was super nice and helpful. I enjoyed working with him.

Great customer service, beautiful layout, great options. Only negative is 12-16 weeks to deliver.

Great service! Fast and thorough!

Just didn't have what I was looking for.

Karen Bohart was an excellent sales consultant! She was patient, friendly, and knowledgeable. I look forward to my new mattress and adjustable base!

Karen Bohart was very helpful and knowledgeable about the mattress we were looking at. She never tried to push any on us but told us the pros/cons of each.

Zach was great to work with. If your ever in the Owensboro areas looking for furniture swing in Ashley furniture and ask for him, never was pushy like some sales people but answered any question we had!

Very personable and friendly. Genuinely interested in helping us make the best choice for our situation. Not pushy or overbearing. Great experience!

Had the best experience choosing a new mattress at Ashley Furniture Store today. Sarah was very knowledgeable and made all my decisions easy. I will definitely recommend them.

Jay was a wonderful sales associate. He was very knowledgeable, Your store has a wide variety of merchandise. I recommend your store.

(Translated by Google) Excellent 👌 (Original) Excelente 👌

My husband and I placed our order 2 months before moving date in July. We had a great sales rep who was beyond helpful in the store. However, when they delivered our furniture they brought the wrong living room set. We looked further and they forgot to include our recliner on the invoice. They also brought a box spring when we didn’t need one. They allowed us to return the box spring in place of the recliner. Earliest delivery date is September 1st, and we have been sitting on the floor or lawn chairs in our new home. We also got a thank you card from Ashley and our helpful rep thanked us and hoped the furniture made our home cozier. 😅 No blame against him though! He was just doing his job.. Update: We received a call to set up delivery the first week of September! The delivery men showed up with one couch out of the 3 piece living room set. After calling the Owensboro store, the manager states the remaining order will not be in until 9/19. No compensation provided. Most likely will be going to Mudds in the future. I have retail experience and I understand the delay due to covid. What I don’t understand is the lack of communication between the distribution center, Ashley local store, and my husband and I.

Have not been impressed at all with overall process, due to lack of communication between sales person and order and delivery staff. We ordered our furniture 2 months before our house was built strategically so we would have our furniture delivered the day we moved in, living room furniture shows up and not only are the couches the wrong color they left off the selected recliner off the delivery invoice all together. We sent everything back and called to correct the delivery info and were told they weren’t sure when the correct furniture would be delivered but they expected all three pieces to be delivered at different times throughout the month of August to first week of September. 1st day of September arrives and they come to deliver the furniture to find the only piece they brought was one couch out of three of the total pieces. I called to get an update on delivery of the other pieces and the girl on the phone basically had no idea when they would be ready but said as of right now guessed the 21st of September which is another 3 weeks away and she was definitely in a hurry to get off the phone with me and not be very helpful at all. Mind you the original day we bought and ordered all this was MAY 25th!! So we’ve been in our new house with virtually no furniture to sit on for going on 2 months. Won’t be ordering from here ever again.

Sarah was very product knowledgeable and patient! Great selection to choose from!

Staff was courteous and knowledgeable. Not supposed to get furniture until September so I can't speak to delivery service.

Sonya young was very helpful with finding the right tv stand/ console entertainment center.

Ordered my furniture the end of May and they keep putting of delivery. They had one in the store and apparently sold it. The manger was very unprofessional and rude about everything he even took his face mask off to yell even louder at us!! 🤬. We did get our delivery charge dropped, but that doesn’t help with an empty living room. Would never recommend them to anyone!! Especially how our store treats customers!

I do not recommend Ashley furniture. Had two recliners less than two years old and me peeling on the head rest and the other one is coming apart underneath. I bought the extended warranty and they are refusing to fix it. I even sent them pics of the recliners to show that they haven’t been mistreated. Never again will I buy from them. Junk!

Good seats

Sarah was great! Will always come to her for our future furniture needs. She was very knowledgeable.

Sarah at this store is exceptional she helped so much with all of our questions and when u had an issue she was on top of it and got it resolved. We highly recommend this store

Our sales person, Sara was great. Not pushy and vey, very helpful. We have been to Ashley before where some of the sales people are a little pushy and it has been difficult to just “look around” at times but Sara was great and we will make it a point to ask for her when we return. Thank you Sara!

The store in Owensboro Kentucky is a total joke. I walked around for about 5 minutes looking for a sofa and not a single sales rep came and asked me if I needed any help. That's fine though, I took my $1,000 and went to FFO Furniture and was waited on as soon as I walked in the door! I'll never go back to that store again!

Staff was extremely helpful! They showed us all the options that for the criteria we wanted and helped us get the furniture set we wanted ordered that day! Would definitely recommend to anyone shopping for furniture

Great shopping experience. Karen was awesome!

I came to Ashley to purchase some furniture and I was greeted by Sonya Young. This lady is super friendly, goes over and beyond to make sure you get everything you want. I came out one happy customer and all smiles. Anyone looking for furniture please ask for her you will be pleased.

My husband and I bought almost 6000.00 of furniture on November 23, 2019. Today is January 22, 2020 and we still do not have it. This delivery time is totally ridiculous and we will be sure to warn others we know that might consider shopping at Ashley’s. Once we FINALLY get our furniture, we will not go back nor will we buy from Ashley online.

Our sales associate was very professional and informative. Helped with all needs, and I came out a very happy customer.

Keith Pointer was amazing... well versed on product knowledge. Customer serv top notch We will be back.

We had a very nice and helpful salesman. Great price matching! Great customer service.

Sarah was very helpful, understanding, and willing to work towards our needs. Store was clean and bright.

Our Sales Rep was Keith! He was very mindful of what our likes/dislikes were! Keith allowed us to take our time to walk around an not follow us. It was a very pleasant experience with efficiency an professionalism. We are happy to say that we found a one of a kind sectional an it will go wonderful in our living-room!

We purchased a beautiful living room suite from Ashley Furniture Home Store. Our sales person was Zach. He was great to talk to and work with. Thanks for all your help Zach! The transaction went smooth and we are very satisfied. Be sure to ask for Zach when you go in to get the best deal and to learn everything about all the furniture in the store!

Great place to buy furniture in Owensboro with fair prices and good service. Sara is super helpful and sweet... great sales person!

Sonja was so amazing and helpful with our purchases. She took the time to listen to our needs and lead us in the right direction. With two boys boys in two different cities and with two totally different tastes, she helped us choose something that would “fit” their lifestyles and our budget!

Our sales lady, Sarah, was very patient, and very accommodating while helping us to choose furniture for our comfort.

I made 3 separate orders from this store and everything would be in but an ottoman on the date we discussed. Date came, no phone call to deliver the items. Call to find out nothing was coming as everything was going to be delivered together and not all the items were in. That was not what I was told. Go in store and talk to the sales rep and the mgr on duty who immediately put the blame on me. I left highly upset. I called and scheduled a delivery date for the items that were in 4 days after the date I was told. I did get a call from the same manager who initially blamed me and I did get my delivery fee back. The delivery crew was excellent. But my kids slept with their mattresses on the floor for 2 nights and I’m currently sitting on my dining room chairs or folding chairs since my couch is not in still. I will no longer shop at this business for future purchases. My advice to anyone reading this, make sure you understand the delivery.

Please don’t go we ordered furniture missing an end table they admitted it wasn’t delivered but the driver closed the ticket this happened on December the 4th they said can’t give me my end table because ticket was closed and no one can get it back open. Go to their face book wish I had before shopping with them a lot of people had the experience they are nice until you paid for your furniture . Told them they can pick up the furniture got told once it’s in your house it’s yours nothing they can do

we really enjoyed our experience at Ashley's... hopefully we'll enjoy our furniture for a very long time! just wished it could be shipped earlier to us than quoted date... but they have very nice items!! and beautiful showroom

Sales people very helpful and informative

Very friendly and showed great deals

The sales associate was helpful even though we didn't find what we wanted.

Great place to do Business

Keith has been a joy to work with!!! He’s helpful, informative and so nice!!

Great furniture excellent prices!!

Great service, easy to purchase and great price. Everything went great. Thank you.

I brought in my mother-in-law and sister-in-law to purchase a bedroom suite and kitchen table. We worked with Jay. Jay was awesome to work with. He was professional & very knowledgeable. We had a great experience and are very excited about the purchase.

Thevowenaboro location is easy going, sales people dont hound you and follow you which is nice.

Friendly and helpful staff.

We had a great experience. Wonderful help!!

Sonya was great to work with. Made finding an entertainment center quick and easy!

We worked with Nathan at the Owensboro store. It was a no pressure buy & a pleasurable experience. Nathan was personable & knowledgeable & took plenty of time to address our questions regarding the sofas on display. All online discounts were matched in store & we are excited to have our new couch delivered shortly!☺😊

Very friendly and knowledgable and not pushy

Was a great experience shopping at Ashley Homestore! Sonya was a tremendous help, helping my wife and I find the perfect sectional! Would highly recommend and we'll definitely be back!

We purchased a bed and mattress. They answered our questions and helped us find a mattress that was very comfortable. We didn’t feel rushed to make a choice. It was a pleasant experience. They were very knowledgeable and guided us without being pushy.

Salesperson was helpful and furniture selection was nice.

We worked with Sarah Truman & had a great experience! She was extremely informative. We found the perfect couch! :)

very friendly. And what they recommand and advice

Sonya was all around amazing, we went in just looking around having a bad day due to car troubles and she turned our day around. We was able to pick out a nice living room set without feeling like we was being hounded. She was super friendly and made both me and my fiancé comfortable. Highly recommend her, they was also very helpful about our down payment.

Jeremy was a very helpful sales person. Knowledgeable, professional, and explained everything to us while we were shopping for a new mattress.

We found the perfect sectional sofa and Our sales associate, Keith, helped us figure out the perfect configuration to order. Great buying experience!

It was wonderful. We bought a whole new living room suite.

We had an amazing experience with Ashley! Our sales rep, Keith, was personable, respectful with our price range, and very knowledgeable of what we were looking for! Highly recommend and we will be returning soon :)

NEVER again will I go there. They lie. We bought a very nice reclining leather sofa. Within 2 yrs the leather in 2 spots rubbed off. We had it fixed. Then the handle on one side of the recliner broke off after arguing with them it was fixed. Now the other handle broke off and last night 9/1 2019 the repaired handle broke. They told us it would last a life time. Sure it would have if we had died within 1 yr. PLEASE dont be sucked in by them. LOUSY furniture I guess.

NEVER again will I go there. They lie. We bought a very nice reclining leather sofa. Within 2 yrs the leather in 2 spots rubbed off. We had it fixed. Then the handle on one side of the recliner broke off after arguing with them it was fixed. Now the other handle broke off and last night 9/1 2019 the repaired handle broke. They told us it would last a life time. Sure it would have if we had died within 1 yr. PLEASE dont be sucked in by them. LOUSY furniture I guess.

Beautiful store, excellent service from Zach Boyd

Sara was very helpful. And was very nice

They where very nice and helpful

We just made our first trip to Ashley Homestore in Owensboro, Ky. It was an informative, productive, and enjoyable trip. Our Customer Service Representative was J. Norris. Thanks to his friendly, informed, and Professional service we spent $2,000+...which we consider a very good value. Thanks J (Jeremy) for all your help...you did a great job...!!

Great service

Keith was very friendly and knowledgeable. He was able to answer our questions in detail and was cognizant of our needs when showing us furniture.

Zach was amazing!! He was helpful and courteous and worked hard to get me the best deal possible. Ashley Homestore is my store for life!

Enjoyed coming here. Sarah was very helpful and very friendly!

Nick was awesome! Super helpful when picking out our furniture. There was a great selection!

Great customer service from J Norris. Attention to detail and very thorough in explaining my portions Thank you J.

Wonderful furniture, great prices, amazing staff and delivery staff is great! I highly recommend Keith Pointer! He is a great guy to work with! I will be back very soon.

Wish delivery time was less than 3 to 4 weeks

Will never buy anything from them again! Lousy quality and even worse customer service. Pay a little more and get much more! Furniture doesn't hold up and management doesn't follow through or care. This applies to the entire Ashley chain!

Will never buy anything from them again! Lousy quality and even worse customer service. Pay a little more and get much more! Furniture doesn&'t hold up and management doesn&'t follow through or care. This applies to the entire Ashley chain!

Will never buy anything from them again! Lousy quality and even worse customer service. Pay a little more and get much more! Furniture doesn't hold up and management doesn't follow through or care. This applies to the entire Ashley chain!

Definitely recommend Zack he was super helpful and very patient with us. He answered every question we had, and went above and beyond to help us decide the vision we had for our living room.

I had an incredible experience today. I got exactly what I was looking for and quick. I really hate sales people but Karen B. Was amazing and very knowledgeable. If you are looking to purchase any type of furniture I recommend yawing Karen.

We had a great experience! Zach was awesome, very friendly, very professional. Lots of options and loved what we bought.

Zach Boyd was very helpful and walked us though every step with ease. The selection was top notch.

Sonya at the Owensboro, Ky store was wonderful to work with, very knowledgeable and sweet! I am super pleased with the pricing and quality of the pieces that I purchased!

Very nice good products

Great staff Clean Friendly

It was great dealing with Zack. Would recommend to anyone

Karen was great to work with!

So you guys are wonderful. My 20 yr old daughter came In there and you sold her a good looking piece of furniture. Too bad when it was delivered it was trashed by your movers. She refused the whole delivery and canceled the order once her dad found it was made from sawdust and glue (particleboard). Now you are charging her a 10% restock fee ( that she agreed to and probably didn’t know what it was) and now you won’t even refund what she paid on top of the 10%. Way to go crooks way to go. She is a student and has a pert time job. We decided to let her go buy something important for her self with her own money. Thanks for teaching he a lesson on how people really are in this world. Alyssa Brooks

Great and friendly place

Expedient, professional service. Understood our request and was able to find what we wanted.

Great experience. Nick Warren was an awesome salesman. Not pushy or arrogant. Just friendly and very helpful. We will definitely be back for our furniture needs.

Sonya was so helpful when I was looking for couches for my apartment! She took my ideas and made recommendations that were perfect for me and even looked to see if the couch was in stock for me. Helpful, friendly service!

We had a great experience with your sales rep Sonya Young. She was very knowledgeable on your furniture and so pleasant in helping with the financing. We were not offered the warranty on our previous purchase with you store about two years ago but she offered the warranty to us today on our new purchases and we are extremely happy and excited about our new furniture purchase. We will definitely shop at Ashley for future furniture purchases.

Zack Boyd was very helpful and knowledgeable of the product. He helped us find the perfect living room suit for our home!

Nick was very helpful and understanding of what our needs were and mindful of our budget. I would definitely recommend him and the store to anyone.

Excellent service. Thanks Mike Libs. You are an excellent salesman.

Great customer service! Very nice and helpful! Would definitely shop there again!

I ordered a recliner, loveseat, and couch in 3/30/19 for about $3500 and was pretty excited about it at first. We paid the amount and once the transaction went through, that was when we were told that it wouldn&'t be ready for delivery until 5/1/18... a whole freaking month. Needless to say, we just moved to the area and got rid of our old furniture before moving because it was old and messed up. We have our dining room table in our living room so we don&'t have to basically sit on the floor until they decide to give us our couches. I just called and was told that it&'s &"running behind schedule&" and that it&'s being postponed until the week of May 13th. They said they would call me right back after they checked to see if they could deliver at least one piece of the furniture until we can get the rest. They are definitely delving into shady business practices. Wish I didn&'t have to rate them with any stars at all because even 1 star is above them. Not happy at all and they should go out of business AFTER they give me my damn furniture I paid for.Update: so I got a call back and they said that they may be able to deliver my recliner and couch next week but it would take longer for the loveseat so I would probably have to wait another 2 weeks for that. I just want what I paid for all at the same time. Is that too much to ask for?!

I ordered a recliner, loveseat, and couch in 3/30/19 for about $3500 and was pretty excited about it at first. We paid the amount and once the transaction went through, that was when we were told that it wouldn't be ready for delivery until 5/1/18... a whole freaking month. Needless to say, we just moved to the area and got rid of our old furniture before moving because it was old and messed up. We have our dining room table in our living room so we don't have to basically sit on the floor until they decide to give us our couches. I just called and was told that it's "running behind schedule" and that it's being postponed until the week of May 13th. They said they would call me right back after they checked to see if they could deliver at least one piece of the furniture until we can get the rest. They are definitely delving into shady business practices. Wish I didn't have to rate them with any stars at all because even 1 star is above them. Not happy at all and they should go out of business AFTER they give me my damn furniture I paid for.Update: so I got a call back and they said that they may be able to deliver my recliner and couch next week but it would take longer for the loveseat so I would probably have to wait another 2 weeks for that. I just want what I paid for all at the same time. Is that too much to ask for?!

Greeted at the door asking if we needed help with finding anything, we told them we had been in there earlier looking for a kitchen table and there were a couple we liked and we wanted to look at them again, and after we selected one he walked us through the financing, protection plan and the delivery service. Very friendly and not pushy, great experience.

Pushy salespeople. Couldn't think about what I needed.

Karen was very nice and helpful! She is a real Joy to be around.

The staff was friendly. Nice selections. Fair prices.

Don was very helpful and creative in finding me the perfect ottoman. He went the extra mile and is awesome to work with. I love my new ottoman and it looks fantastic. Thanks Don!

Wasn't there

Sondra was an amazing sales rep and helped us find the perfect entertainment center

Very courteous and helpful

Nice store. Salesman “J” very helpful.

great and courteous service. sales person was not pushy at all. he did everything he could to save us money and help us. I will highly recommend Ashley furniture.

Sonya was extremely helpful without pressuring for a sale. Great sale price! Can't wait for delivery.

Jolyne was great, she was patient and very kind. We had looked at furniture earlier in the week and when we came back we asked for her specifically. We will definitely be back.

Was told at time of purchase furniture would be arriving at a certain date, feb 10th. Then had to call and find out it would actually be a month later than that, March 28th. So two months (maybe a little more) for furniture to arrive. If we had known this at the time of purchase we would have went elsewhere. Will not be buying from them again. Poor business.

I needed a new couch. They want to charge a $200 delivery fee. Absolutely ridiculous!

We thoroughly enjoyed our experience today and look forward to the delivery of the bed that we had such wonderful help in selecting over the next couple of weeks. Our service today has secured you a repeat customer in my husband an myself. Thanks again!

Nice

Nice people little pricey but I'm sure it guality probucts

I went to the store back at the end of December and had friendly service was pleased with my purchase and I was told delivery would work around my work time which is until 4:30 and would arrive in 3 weeks. Still hasn't arrived yet so I called the store and they said that they could deliver Friday and only deliver until 3pm and wouldn't budge on delivery time meaning I have to take off work now when I specifically asked if they would deliver later so I didn't have to take off. For a $200 delivery fee this is not ok to me.

Stephen Harvey was awesome helping me purchase the exact item I was wanting! Prior to coming to the store I priced it on the website. The store price was $400 more. Stephen was able to price match for me, PLUS save me $50 in delivery costs! Well worth it to look online then head to the store and see your options! Can't wait for our new bed to arrive!

Great friendly and fast service.

Everyone was really nice and professional ,it was a pleasure doing business with them .

Everyone was very nice and helpful and the prices are the best around!!! Thank you Karen and Chris!

Madeleine and the rest of the staff were extremely friendly and helpful. Matched another local competitor’s price quickly and happily! Will go back!

J is so great!!! Ask for him if you go. He is super nice and personable! Only one I will do business with there!