Ashley | Richmond, KY 40475

Beautiful furniture and accessories.The sectional i picked out is beautiful also better price than other furniture stores wish i hadn’t wasted my time anywhere else.Everyone that was working friendly and helpful especially Jenny Johnson thanks so much!

Came in to look at coffee tables and end tables, found a set that we liked. Coffee table was priced at $649.99 and end tables were priced at $279.99 a piece (we were buying 2). We then found out that we were forced to pay for delivery to our home even though I have a capable truck. Was originally told the delivery fee was $159 but when we obviously weren't interested in that, only then were we told that was for white-glove and there was a lower drop-off only delivery for $99. All-in-all, it was around $1380 total after tax and delivery. We decided not to purchase. When I got home, I looked up the same exact set on Ashely Furniture's website and found that not only was the coffee table cheaper at $599.99, but the end tables were also cheaper at $249.99. Not only that, but shipping is free online. And to add the final nail in the coffin, you can put any working email address into their newsletter signup and get another $100 off any $750+ purchase. So at the end of the day, I walked on the $1380 from a supposed "outlet" store and purchased from their website for $1059. It has even already shipped and I've been given a delivery date of one day earlier than the store told me I could get it. If anybody reading this goes into this outlet store and finds something they want, compare prices online, it may save you hundreds of dollars.

The employees were friendly and found me exactly what I was looking for. My only issue is the entrance from the rest of the mall is barricaded with a wall. I have attempted to swing into this store a couple times during the past 6 months but was inside the mall and didn’t want to be exposed to the elements (rain and snow) to look for the furniture that I needed at the time. I wish the entrance leading to the mall was open more than likely I would have purchased many more items from Ashley’s.

The staff was friendly and helpful. They answered all of our questions and provided excellent customet service. We recommend the Ashley Outlet in Richmond, KY.

Store was clean, beautiful furniture, and accessories. Jenny helped us but wasn’t pushy and showed us some interesting things about the couch we purchased didn’t plan on buying a couch today was looking but fell in love with the one we bought husband liked it too. That’s a plus.

Friendly staff. Poor communication. Was sold an out of stock item and not told about it. The phone number doesn’t connect to the store and their call quality is poor.

Great guys that delivered.