Ashley | Richmond, KY 40475

Easy to walk around and see everything available. Someone was always available if we had any questions.

Great people very helpful and didn’t price gouge me!

Well they were finer than frog hair split three ways over there at Ashley store

I had a great experience buying my bedroom set. Scott was knowledgeable and patient. I didn’t feel pressured. My questions were answered. Overall from start to finish, 10/10 will recommend.

Great service and rememberable experience from staff. Nate was especially accommodating and professional, as well as personal in conversation, getting to know my needs and offering me options. I'm really happy with my purchase which I'll definitely get great use out of! Highly recommend this place.

FOR THE LOVE IF GOD AND FOR YOUR SANITY PLEASE DO BUY ANYTHING FROM THIS STORE. The absolute worst customer service. Delivery was cancelled 3 times. Fourth time it was delivered with mattress in box, which I was told I wasn’t purchasing a mattress in a box). Then after paying for white glove delivery the delivery guys told me they were only to drop my items off in the box. I refused delivery because it was wrong mattress and they refused to put adjustable bed together. I had so much trouble the manager volunteered to refund delivery fee plus $50. That was 7/21. It’s 8/10. I’ve contacted salesman 3 times and I still don’t have refund. Drove 35 miles to go to store. Some lady told me she was the manager but salesman told me manager was off today. She said she was just told yesterday and she sent refund. I asked her to print me proof and she refused. I asked her to call someone she refused. I told her I was trying to be nice instead of being a b&$#@ and she told me I was being a b&$#@. I just walked out. This is pathetic service. Owners need to do something. Look at the Facebook reviews and see people having same issues with this store. Disclaimer - this happened at Lexington KY Store but they are likely owned by same people and have same horrible service

Absolute best staff! So accommodating and easy to work with. Easiest purchase I’ve ever made. I highly recommend!!!

WARNING!!!!The main company was great but the store where items were purchased lied to me 4 times in order to make a sale it seems. Tried to tell me I couldn’t get my money back on furniture so, the main company gave me a refund on the furniture and I kept the tables and went elsewhere to purchase the furniture. Because of local store in Richmond I will not purchase anymore from company. When the tables came after 20 weeks of waiting which I was told 12 weeks( thanks to the local store in Richmond KY) when I looked over the tables there were numerous flaws that were in the workmanship and also some scraps from the delivery and after waiting 20 weeks and numerous lies from the store managers(2) different ones, we decided not to return the tables and have to wait another 20 weeks to get the same tables back on prob the same shape so, we just cut ties for the lose and will never buy again from Ashley. Also the delivery people that delivered the tables for Ashley smelled like an ashtray. They stunk! We smelled the smoke from their clothes for another day! Never again will I buy or even visit the store and have blocked from any emails.