Ashley Outlet | Richmond, KY 40475

Super nice and pleasant to work with today. Franklin was very helpful and I will be back to your location. Thanks!

Sales person was very helpful with choosing my purchase she was very friendly and made me feel like she was there to make me feel comfortable and her job was to make me comfortable

Lauren was great to work with.

I just bought my new living room suit on Sunday, and Michelle was amazing. The prices are great and the service even better!

I don’t believe that I could have had better treatment anywhere else. He spent quite a bit of time with my daughter and me explaining each item. When I (finally) decided which dresser I wanted, he checked to see if they might have a second one. I had wanted 2 of them. He found a second one that was at a lower price. He then arranged with the manager to price them both at the lower price and added the clearance reduction on both. If I need any additional furniture, Ashley will be my first stop. Thank you all!

I received amazing service. Wes was down to earth kind of salesman. He answered all my questions and I got a grat deal on my recliners. He even turned over the recliner I was interested in to show me the construction of it. I highly recommend Ashley Outlet. The delivery guys were kind and considerate and very efficient as well. I got my recliners right on the date they said I would. I am very happy with my purchase.

My furniture shopping experience with Ashley outlet was very pleasant, my sales person (Michelle Sparks ) was very attentive and knowledgeable about the merchandise and financing, she made my purchase at Ashley outlet very pleasant, I will be a repeat customer

Amazing customer service! Were super helpful when helping us pick out our couch. Would highly recommend them to anyone looking for furniture!

Great service. Wes was a good salesman.

Ashley was exceptional is showing me all of the pieces I may be interested. She was extremely knowledgeable, courteous & professional. Thank you Ashley! I’m glad I decided to visit your store today!

Great service, friendly too! Will be back for sure

Wesley and the staff were awesome! Very friendly and professional!

Lauren was a great help to me. She showed me around and helped me find what I needed that was in my budget.

Was really nice and courtes I was very pleased

The sales lady and manager was very nice and helpful, I would highly recommend this store to anyone looking for furniture !!!

Went to find a new sofa and found exactly what we wanted. Fast, friendly service, looking forward to the arrival of our new sofa. Thanks

Very great experience! Shawn was a great sales associate!

Worst experience I’ve ever had. Went in and paid for a reclining love seat on the 27th April 2024 and was told delivery would be the 4th of May and was very happy with a quick delivery. Well, I hadn’t heard anything about conformation so I call thinking I would get the store and instead it was a call center, the lady couldn’t find my order by my telephone number so she transferred me to store. Sales lady was very rude by talking over me and not listening, all she wanted to tell me that the girl that made the sale was new and had forgotten to get my ID. Because of this she said their audit department placed my order on hold, I gave her the ID she wanted and asked to speak with a manager. The manager must have been standing there the whole time as it was very quick that she was on the line, from the start she was very rude and as she keep making excuses and telling me I probably was not going to get what I paid for plus paying for the delivery I told her to cancel the order and refund the card I had used, she then hung up on me without notice. Not wanting to leave it there I tried calling corporate but once again was directed to call center. The lady was very polite and courteous but also told me that the day I went in the new salesperson wrote it up as a quote but still charged me over 9 hundred dollars. She also said that they just created the new sales order today the 3rd of May 2024. How did they charge me with just a quote in the system? Still waiting to see if they do a full refund on card or if I have to take further action.

I got my new but demo couch 11/22/23 one of the recliner was messed up they've sent me 2 parts I didn't need when the technician did come he didn't fix the couch he left it still messed up I was told by several people not to go to Ashley furniture I didn't listen and went anyway big mistake people listen don't go to Ashley furniture you will regret it

We had a great time looking at everything and picking out our new furniture. Everyone was very friendly and helpful.

Good service and great quality

The staff especially Wess Phillips was very helpful and nice and his manager was very generous with a discount on accessories that I wanted. Highly recommend.

I had an awesome experience and very pleased with my purchase. I came in right before closing to make a purchase but was still treated kindly even though they were almost closing. They were patient and helpful. I will definitely be back!!

Great there was also no hassle on looking or buying

Wesley was super nice and very helpful.

The Ashley Furniture store rep was very helpful and patient. She helped me find the perfect fit.y

Went into the store just to look around. Had the sweetest sales associate come to talk to us and we ended up buying the couch we had picked out. Very professional and easy to deal with. Their delivery service is top notch with text updates on their arrival times. Very impressed with the Richmond location!

Wesley was very helpful, finding exactly what I was looking for. I will definitely shop here again!

Jenny was great! Very helpful and knowledgeable!

Everyone was friendly. It was a simple two day visit. One to look, two to measure and purchase. Process once we were ready took maybe 30 minutes. Highly recommend.

Customer Service = Zero Stars! 1) No help from the employees when it came to finding a couch (all of them were sitting on their phones meanwhile looking at me waiting for their help) 2) No help when it came to them delivering the wrong sized piece to my home! They gave me a number to text for any issues after delivery, and I have yet to hear back. I’d advise you all to go to any other location.

Service was great Salesman was amazing Made you feel like family

Very helpful, great products and selection. Sales person was top notch and offered professional assistance in recommending what was the best fit for our taste and situation. Price points were lower than other places we looked at. Highly recommended. We had a great experience.

Michele did a fantastic job helping us and we are pleased with our decision..a great experience . Thank you

We walked in an automatic for the couch we thought we wanted. Jenny super nice got us going with a finance plan along with Gayle they helped us get a great payment plan going along with an even better living area setup than we had seen when we walked in.. thanks again Jenny an Gayle. We will be back with the dog

I bought a couch that did not fit into a tv room. Ashley Outlet exchanged it for a loveseat with no issues. They were very nice. Thank you!

Lauren was very helpful in getting us just what we were looking for.

Wes was very helpful and knowledgeable!

I found same furniture at lexington overstock for a cheaper price. I wished I had looked around before buying.

Ordered a sectional waited 3 weeks to ensure complete delivery! Upon arrival it was only a partial delivery! We were not notified prior! There was NO communication from Ashley ! Just the delivery company the day of delivery! Still no communication of a partial delivery! I spoke with a representative from Ashley and was told I was basically lying then she looked in the history and realized it was there mistake ! Still no effort from Ashley to make it right! We will Never use this company again! 2 thousand dollars for half a couch ! If the remaining isn’t delivered in the next 2 weeks I’ll contact the BBB ! How insufficient can this company Be and still have a business! 😡😡😡😡

The staff were courteous, kind and professional. I did not feel pressured to purchase at all during my visit.

Jenny was awesome. Her knowledge of the mattresses and bedding was fantastic. She worked very hard to get us the products we needed. Will return soon!

10/10 recommend, they broke everything down for me and my spouse as needed! Completely polite and absolutely fun to talk to!! The made our shopping quick, easy and the least amount of stress as possible! Am going to shop here next time again for future house renovations! Thank you tons to each department!

We had a fun time shopping, and purchasing at Ashley outlet tonight. Thanks for the laughs.

Jenny was awesome. Only furniture store in town that actually greeted my son and I. Super helpful and understanding of what we were looking for. Will definitely go back in the future for any needs 😊

Our experience was very good we was taking care of the sales man went beyond to get us the best deal highly recommend going to this Richmond store

Wish it was more like site to store if they don't have it in the store. but I was taking care of from very nice people manager was great. Keep up the good work

All of them was very nice and knows have to joke

He was very nice and very helpful and patient with us.He explained everything to me.This was my first time buying from Ashley and I highly recommend Ashley to others.i will purchase again from Ashley Thank you all for your help.

Deceitful and misleading. I purchased a cream almost ombre looking rug off of the clearance rack. When we unrolled it at home we noticed it wasnt ombre it was dirty.. (used) which was never mentioned during the purchasing process. The following day 2/18/24 we took the rug back to Ashley outlet richmond ky and spoke to the manager who informed us that once it's out the door it can't be returned, we had signed the 5 page store document receipt...NONE of this was discussed at time of purchase or that they sell dirty used products. While discussing issues with the manager he said all he could do was tell his staff to highlight the sentence pointing out returns/clearance store policies, and he could use this as a training opportunity.The salesperson( whom the manager referred to as one of his top seller) who sold the rug was present as well, she stated she didn't know the rug was dirty when she sold it to us and pointed us back to the manager who was present the whole time. The manager said we should have checked the rug before leaving, basically sol. The salesperson who sold us the rug said we could donate it to a shelter.... really?? Why is Ashley's selling items that are dirty. Then acknowledging that they sell dirty items, and I should have known since it was on the clearance rack. I guess business ethics and doing what is right is unimportant, a sale is a sale to them. Im stuck with the dirty rug! Buyer beware.

This was our first time purchasing at Ashley Outlet. Our sales associate, Jordan Saylor, was amazing. We were able to purchase living room and dinette furniture for our cabin. I think Ashley has some long term customers now!

Everyone was so nice and helpful. I didn’t buy furniture today but I will definitely get my next furniture purchase from them!

Good experience overall. Good choice of furniture with fast delivery.

Lauren is great to deal with, told her what we were looking for and took us right to what we asked for. Very professional and will definitely deal with her again

Lauren was super helpful and super patient with us. She was great at helping to discuss items for our home, showed us every option we could think of and was super kind along the way. Great experience in general!

Extremely helpful and patient saleswoman. Will definitely be a return customer when I require further furnishings.

We had a great experience shopping at Ashley Furniture in Richmond, KY! Larry our sales guy was great and efficient. The lady upfront was extremely friendly. Would recommend others to shop here.

Lauren was Fantastic. Got me exactly what I wanted. Thanks so much.

Wess was great My friend was with me we took our time he was very patient and help me alot. Great experience

Always stop here when traveling from London to Lexington and never been disappointed!

Very friendly people.

Love all rhe employees very nice and helpful ty

The young lady was very kind and helpful. She’s a wonderful salesperson. We really enjoyed our visit and are looking forward to returning.

Shawn was extremely friendly and the experience was amazing. At no time did we feel pressured into a purchase.

Shawn in the Richmond store took care of us. We appreciate the ease of the process!

My biggest regret and mistake was going to Ashley's furniture I was told by several people not to go to Ashley's I didn't listen and went anyways big mistake all I can say is don't be like me and not listen just don't go to Ashley's you will regret it

Everyone was so very nice and customer service was a 100%

I love this store!!! They have great furniture and great prices. The salesman that helped me was super nice and very knowledgeable! Ask for Wesley, he is the best!!!!

Extremely professional, knowledgeable and very helpful.

Manager and staff were absolutely amazing, beyond helpful. I'll be back to purchase the rest of my home furniture needs.

Since they have gotten new management customer service has been so bad

Great sales people. Very helpful. Explained our purchase in detail. Would and probably will buy there again.

Good prices but they don’t offer delivery on everything! Service was okay.

Every associate there is wonderful! Daniel Vandergriff was my salesman today. I've been a fan of him since he sold mattresses at his last job, about a year and a half ago. Really honest, down-to-earth guy and a lot of fun to work with! No pressure but when i was between two choices he offered advice to help me figure out what *I* wanted. I'd trust him with any purchase I make, anywhere! I was really happy to know he was over here right when I and my mother both needed new couches! I'm so looking forward to getting my new couch 😊You can't go wrong with the staff at Richmond, all of them are amazingly helpful and uncommonly honest salespeople! Financing was giving us problems but Jenny was so kind to help us figure it out to complete my purchase. 5 stars for the Richmond team!

Jenny was professional and courteous, and worked with us to find the right piece for our space.

Amazing they help mi with everything I needed

We want to thank Daniel (salesman at Richmond, KY outlet) for his professionalism and commitment to treating us as if we were family. Given the current economic situation we are all experiencing, Daniel was very informative and never once pressured us to buy anything. He made us feel as though he gave us the information and facts, while allowing us to time and space to make our decision. Thank you Daniel. The world needs more people like you!

Daniel Vandergriff was very courteous and helpful.

I’ve had great experience with both sales people they are so helpful

The young man that waited on me had only been there 3 days, he was very nice and did a great job!

Very helpful and friendly staff

Great service low prices and good people

Fake promises, LARRY FRANKLIN JUST LIED TO SELL. We ordered before Black Friday because it was supposed to be at the first week of December, the they scheduled until December 13th, then they confused the colors of the sofa (it was 2 parts) so they sent 1 on the right color and the other one was a different one. Now we will have to wait another week. NO PROFESSIONAL WORKERS NO LOGISTICS

Was very happy with my service was in and out quickly

Richmond KY I recently made a significant purchase of over $10,000 from this store during Thanksgiving weekend. We made it clear that we needed everything delivered that week, and if that couldn't be accommodated, we didn't want the item at all. When placing the order, we requested a discount, which we were told we received without questioning it further. We also specified that we didn't want a warranty for certain items, such as the TV stand. However, we were informed that removing the warranty would result in losing the discount. We were also told we could pickup the items. Somebody from their delivery department would contact us and we could schedule a pickup date. The delivery charge in turn would be refunded when we pickup. The warranty alone on all items cost me over $2000. After signing the papers, we realized that the prices we paid for each item were actually much higher than their online prices, indicating that no real discount had been applied. Moreover, our lawyer informed us that it is illegal to offer a discount contingent upon purchasing a warranty. We should have had the freedom to choose which items we wanted the warranty on. To make matters worse, our order was not delivered in one shipment, and the delivery team from Ashley's rescheduled multiple times, often for random dates and times. They showed no willingness to work with us or accommodate our requests. Their delivery charges were exorbitant as well. Every time I requested an alternative, such as picking up the items myself, which would have cost only a tank of gas as I lived just an hour away, my request was denied. The store assured me that I could pick up from their warehouse, but the warehouse insisted on delivery only. I must admit that the delivery drivers were the only positive aspect of this transaction - they were pleasant and professional. However, overall, this experience has left a bitter taste in my mouth, and I will not be supporting this store in the future. It feels as if they only cared about making maximum profit and not really looking at a customer spending that kind of money.

Very friendly and helpful.

Came on time, even a few minutes earlier than expected.

Fast, efficient service. I would highly recommend Ashley and will do business with them again.

Great customer service and great delivery!

It was good. They were helpful

I had a very competent, pleasant and informative salesperson.

Everything went smoothly. Lauren was fantastic to work with in the store!! Delivery happened just like they said it would. Overall experience was top notch!

No hassle environment to look around, very easy to help you find a couch in a different color and price it out for you with delivery and warranty quickly. Easiest furniture shopping by far!

Lauren is the best! She is knowledgeable about the products and gave great recommendations. Highly recommend asking for her the next time you’re shopping at Ashley! The store had a great selection too. My fiancé & I bought the majority of our furniture from there.

Great place to shop at will continue to do business there

We had a wonderful experience with Jenny while purchasing a new Tempur-pedic mattress! She is very knowledgeable answering all of our questions and very patient and transparent with us throughout the entire process!

Incredible service from Jordan Simply called the store and he came in on his day off today to help me! So nice and kind service!!

Staff was extremely helpful and friendly while still giving us space to shop. There were great selections for everything at any budget

Jennie was amazing! Helpful all the way. Answered a million questions, patient through indecision. Not pushy, but gave me different options and walked me through the whole process with grace. Will be returning to see Jennie!

Great Furniture selection and the "white glove" delivery service was outstanding!

I worked with Jordon Saylor and he was GREAT. I will be a repeat Ashley customer!

Very friendly she helped us a lot went out of her way

Great service

Lauren is awesome. She showed us a variety of different pieces and found what we needed.

Very patient, very understanding of what we were looking for, knowledgeable, just an overall wonderful experience

My partner and I had a wonderful experience at the Ashley Outlet. Upon our request for a dog-durable couch, Alex gave us a tour of their sectional sofas and provided comparisons with other fabrics, alternate pieces, and different orientations to fit our home. Alex also inquired about our mattress, and we allowed her to show us the in-stock options. We ordered the mattress that best suited our specifications, and we will receive it within the next few days. She answered all of our questions and told us about the warranty options for both the couch and the mattress, and we left with great satisfaction in our purchases.

Sales lady very patient and helpful. Very good experience.

We had a very good experience finding what we wanted in the Richmond store. Alexandria Monk was awesome. She worked with us to find the best deal and the right couch!! Best sales rep ever!

Great experience, friendly staff they done everything they could to help me we was very appreciative. Lauren was very helpful!

Very knowledgeable about products.

We stopped by the Ashley Outlet in Richmond, KY and Alexandria was very helpful in assisting us in our purchase of our new living room sofa and coffee table. She went above and beyond to help us select the ones that were best for our needs. Great company to do business with. Thanks so much!!! :)

Alex Monk's friendly professionalism made the process of selecting and paying for my purchase hassle-free.

Very helpful

It was grreat

The salesman were wonderful and very helpful helping me pick out a couch!

If I could give zero stars I would. My husband and I purchased a couch and dining room table in 2021. We also purchased the 5 year protection plan, which we were told would cover everything from scratches to holes and stains. When I went to use the protection plan for the table due to scratches and the couch because the cushions were breaking down I was told I couldn’t use it because my table had more than 4 scratches (it had 5) and the cushions were not covered because it was more than one. So obviously the protection plan is a waste of $500. I cancelled the protection plan over 6 months ago and I am still waiting for my refund. I’ve been told close to 10 times that I would be receiving my refund or I would get a call back and still nothing. Every time I call I get the same response. It’s like no one wants to just give me my money back even though I have a right to get it back. I was told by GBS protection plan that I would receive 100% of it back, as well as someone by Ashley Furniture but then I have also been told I will only receive a prorated amount back. Regardless, the issue is I haven’t gotten anything back and I continue to call and get the ring around. We have bought several furniture items from Ashley Furniture but after this, NEVER AGAIN. And I will never refer Ashley Furniture to anyone, or the protection plan for that matter

We had a great experience purchasing our furniture. Jenny helped us so much and was patient with us through the whole process.

The stuff we bought was good quality and they have nice employees there

Alexandria Monk is amazing and helped us get the adjustable base we needed.

Ashley Furniture had exactly what I needed. The sales woman was very helpful and efficient. I was able to be in and out quickly.

Totally great buying experience, will definitely recommend buying from these stores

I was very pleased with the way Alexandria Monk, the sales lady, treated me and my wife. Very friendly and answered all the questions. We end up doing business.

Alex did a great job. No high pressure pitch, very knowledgeable. We would recommend asking for her

The furniture is okay but the biggest issue is with the delivery person. He stormed into my mothers house and started bossing her around. I asked him what his problem was and he said "I am not paying for any damages". I informed him that no one had mentioned anything about damages, I was just wondering why he was being so rude to my 84 yr old mother. His response was "I am an independent contractor I don't answer to nobody". The most unprofessional experience of my life. I had to load the stuff in myself and force him to leave because I didn't want things to get worse. If you buy furniture from Ashley outlet, bring it home yourself. If you want furniture delivered GO ANYWHERE ELSE. The people they hire to deliver are rude and angry.

Actually my visit to Ashley's was quite pleasant ☺️. Jenny was very easy to work with and was not high pressure sales. That's generally when I would just walk away. She was very patient with me as I wasn't sure what I wanted to do. I am very happy with the results.

Alex was very equipped to help me find exactly what i wanted.

Was able to get everything I needed and then some. Sales associate was very helpful.

Awesome customer service

I went to buy a bed and Alex gave me a very friendly experience she did not make me feel like a burden even asking a ton of questions and helped me find the bed that best fit me I will be returning in the future for all purchases

Alexandria was awesome to work with. Very personable and informative. Would purchase here again.

Alex was very helpful, listened to all of my questions patiently and was able to recommend items based on what I wanted! She was pretty awesome!

It was a pleasure doing business there. Both sales persons were excellent

**EDIT** Going to revise my review a little, because today was a HUGE bummer. We got a 3 piece sectional, and we're SO excited because it was to be delivered on the 13th. Today, they deliver 1 part of my sectional, and tell me I have to wait 4 weeks for the other 2 pieces. Why deliver 1/3 of a couch? Not to mention delivery drivers were rude, I wasted all morning moving things to help them get the "couch" in, because I was instructed to via email. They sat it outside, and then rudely said, well you carry it in, not us. I don't care to carry my one piece, of my 3 piece sectional in, but don't waste my time telling me I need to follow all of these steps for a delivery if they're only going to drop it off at my door, and tell me to deal with it myself. 3 stars is solely for the store staff at the Richmond facility, because so far the receiving of my furniture has been a nightmare. Great experience! They were super friendly to our kids as they tested out the couches and played pretend. Made getting our new sectional super easy, definitely plan on getting more furniture from them.

Jordan Saylor was very knowledgeable and super nice. Thanks!

Very nice and helpful customer service! This was my first time buying with Ashley furniture and I can definitely say I will be back! The process of purchasing something was very quick and easy. They have great deals as well.

Fantastic service! Alex was wonderful!

Great experience . Ms. Nelson was a kind, professional, accommodating salesperson. I will buy from her again!

Purchased a rocking recliner for our nursery with the help of Alex! She was friendly and helpful through the process and I would definitely recommend her to help with any of your furniture/home needs!! Thank you!!!

Great service and helpful people!

I thought it was great! Got everything I needed all in one place.

My husband and I went to Ashley furniture to purchase a living room set on September 1, 2023. We were greeted by Lauren Nelson. She was extremely professional and very helpful. She was very knowledgeable. Jorden Pruitt went above and beyond to make the purchase affordable within our budget. I would highly recommend buying from this Ashley Outlet location.

We had a great experience and Lauren was very helpful!

Well, we got an awesome deal bought a Tempur memory foam mattress with the bed frame at an unbeatable deal. Just waiting to receive them now. Will up date when we get the goodies🙏🏻👍🏼

Lauren was great!

Our sales lady (Lauren Nelson) went above and beyond to see that we were happy. We will be back to purchase more from her. Thank you so much

Lauren was very helpful and patient with us while selecting a new recliner.

Super easy to work with and great delivery service! We worked with Lauren and loved her!

Good choices.

Lauren was so nice and helpful. She made this furniture buying experience easy and pleasant!

Jenny was great! She was friendly and knowledgeable, great service

The customer service was great, as soon as we walked in the door we were greeted and asked if we were looking for anything in specific or if we had questions. The managers ended up going out of their way to help deliver our dresser when we couldn’t get ahold of anyone to help us bring our dresser home. I was very impressed with the service we received!

Jenny was very helpful and was not pushy at all

Jenny is the best

We moved into a large house in June so we needed new furniture to fill the space. We ordered a bed and dresser on June 17th. We were told that delivery would be in 2 weeks. On the date it was to be delivered nothing arrived. My wife went back to the store where she was informed that the dresser wasn’t in stock so the delivery was on hold. There was no call to let us know or to ask if we wanted the bed delivered without the dresser. It was 2 days short of 4 weeks and the bed finally came. Twelve days later the dresser came. The total number of weeks for the dresser at this point is over 5. Opened the front of the box to remove the dresser only to find that every drawer on the right side was on top of each other. Every track on that side was pulled out of what I thought would be wood but it turned out to be particle board. So I spent over $1200 for something that if it were sold at Walmart would’ve been about 25% of the price. I immediately called and after a lengthy conversation I was told that they would call back within 48 hours. 48 hours later I got a call to schedule a service technician and was told that I would get another call within 72 hours. No call. My Mom got involved due to my work schedule and she called them again a week after that deadline passed. She was told that we would be called or messaged within 3 hours. Another lie. She called again and was told the same thing. So we were sent a text asking for photos and we were told that the dresser would have to be replaced because it was not repairable. So I haven’t moved the dresser. It’s still sitting where it was dropped. It’s been sitting in my living room floor, directly in my front door for the last 4 or 5 weeks. I’ve honestly lost count of how long it’s been there. I’m glad this is all that I bought from Ashley. I bought my living room furniture and new mattress for my bed from Furniture World. They were ready to deliver before I even got moved and they would call just to touch base on the delivery date that had been scheduled. I got a piece of furniture from Sim’s and it was way cheaper and made out of real wood. I picked it up as soon as I paid for it. Ashley Furniture has give me the run around on overpriced furniture that we’re going to be lucky to get 3-4 years of use out of. Customer service for this company is terrible. I will NEVER buy from them again. I’m still waiting and if I’m lucky they might get it delivered in a shade under 60 days. Unfortunately I have to give them 1 star when they deserve a review with negative 15 stars.

Our experience was great! Jordan deserves a big raise! He was the only one working today, but he stayed with us until I made up my mind. Very patient answered all my wife’s questions. You definitely need more employees. If it was busier than it was you would have had a lot of irritated customers! —Richmond Ky. Kelly and Janet Powell

Very helpful, gave ideas, loaded furniture for me. Great experience.

Jenny was great and very helpful.

Jenny was very helpful with us finding a mattress!

Very helpful and not pushy great experience

Excellent customer service! Found what we were looking for at a great price!

They were very helpful and courteous.

Waited longer than quoted to receive our purchase

Great experience!! Very helpful!

Very friendly and knowledgeable 😊 Thank you Jenny!

The most professional sales people Ive ever worked with. Walked in on a whim with my wife and daughter and was treated like good friends and family. They have definitely secured my business for the future. Won't go anywhere else. Friendly reminder.... A kind smile and some friendly conversation go a LONG WAY!!!!

Jenny was great in helping us find a mattress for our daughters “big girl bed”. Was patient with my toddler as she tried out the beds and helped us find something in stock that we were able to take home same day.

Lauren was very nice and worked for us at the store. She showed many options and helped us get what we needed! Thanks

Improved

She was very helpful. And knowledgeable about the furniture.

The staff seemed very nice. Unfortunately, when it came time to purchase the furniture, the price was higher than expected. This would’ve been fine, except the people working with us did not show the price breakdown. We asked them to remove a rug from our order, but they insisted it was already shipped (before we had paid). I asked multiple times for them to remove the warrantee to lower the overall cost of our item. The only way we could get the couch we wanted in our price range was by opting out of buying the included ottoman. Instead, we got stuck with a rug AND warrantee for both sections of the sofa I asked them to remove. Said warrantee would have covered the price of the ottoman if the staff had removed it, like I asked. I won’t be shopping here again until they are more transparent with their prices before I sign a contract.

Great customer service in the store

Everyone was very helpful and price was good

I’ve worked with 2 different very lovely young ladies. So kind , so helpful. Not pushy. Very very happy with the service I have received. Kudos 😊😊😊

Very friendly courteous service. Will definitely shop there again.

Very nice and courteous people and very helpful we found exactly what we was looking for

Walked in, described what we were looking for, and found it. Found a fantastic deal on a TV stand as well. We were helped by Jordan who was great at finding us the best deals which is always appreciated. Would definitely go back for future purchases

Everyone was very helpful our Salesperson Jennifer was very knowledgeable, articulate, patient and professional.

Two of the nicest young male salesmen I have dealt with in a long time.

Pleasant and helpful. Able to answer any questions asked, of her.

Great experience. Satisfied with my purchase. I will return for future home needs.

Our experience has been awful. Be very cautious shopping here, especially for unassembled pieces. When we unboxed our desk today after delivery yesterday, we found that it was completely busted. The store will not help and just gave us a Louisville warehouse number to call. Several calls to different numbers have led to no fix at all. They cannot give us a refund, a replacement, or send us parts (told the part is too big to replace). We kept getting sent in circles. $300 and a lot of time wasted.

Lauren was very polite and helpful. She was very professional and pleasant to work with.

Easy to get approved and quick delivery

Jenny, The lovely lady that helped my family get the dream furniture we wanted, I am so grateful for her. Ashley furniture was amazing and I found everything I needed and more there. Would absolutely go there again for any of my furniture needs.

Very professional and eager to help!!

Disappointed that merchandise could not be shipped to the store and we had to pay a delivery charge, Our $399 deal ended up costing over $500 after delivery, tax, and other fees

Great service.

Nice people nice to deal with

It was great!

Very helpful staff good selection and smooth process for purchase.

We came in looking for a couch unexpectedly. There were plenty of options to choose from. Staff was friendly, helpful and answered questions, but didn't hover while we looked everything over. Ever purchased from these guys before when the were in their previous location and I have no doubt we'll be back in the future.

Jenny was wonderful!! Such an easy process with her! Got exactly what I wanted

I love the people at Ashley outlet.

Wonderful store! Everything is set up so nice! The staff was very friendly and helpful! Highly recommend!

Very good experience. Staff was very knowledgeable and friendly. Excellent experience.

The Ashley furniture store outlet has a very friendly and helpful staff. They were very patient with me, as I took a long time making a decision on a living room suite.

Lauren was very helpful. We purchased 2 barstools, but in the pickup area we were given the wrong barstools. Took them back and Lauren got it corrected.

The worst place to buy from. They skipped my delivery 2 times. They had wrong contact information on file. The store never picks up the phone. They do not care about you period. They don’t offer to make the situation better or anything. Completely horrified by this experience overall. They didn’t even tell me I’d need a box spring when they Knew I was upgrading to a king. When you go to the store they sit on a computer and ignore you forcing you to hunt them down! Just for them to be rude and unhelpful and uncaring. I could Go on and on. I wouldnt Even get one star honestly.

The staff made buying furniture fun. The Wife and I enjoyed the experience and got a good deal in the midst of it.

IF I could give this 0 stars I would. We bought a brand new home and decided on a sectional from Ashley outlet of Richmond, we paid for the “white glove” delivery which is suppose to include delivery, setup and trash take away. Well they used a contracted company to deliver out furniture, these men didn’t speak 1 word of English EXCEPT “No English” and every time we tried to talk to them they threw their hands up and said “no English” so they threw the couch down took a picture, made a hole in our new vinyl flooring and basically ran out the door. We later found out, one of the cushions was missing as we were putting it together! After staying on the phone for HOURS trying to talk to someone besides a call center to fix our issues we had to drive 45 minutes to the store. After waiting close to a month to get the sectional itself now we have to wait even longer for the cushion to actually sit on it. DO NOT RECOMMEND. Go somewhere else.

Low quality furniture!

I dealt with Jenny Johnson. She was WONDERFUL. Very knowledgeable and accommodating. No high pressure, just good customer service. BUT after the furniture arrives at your house, the sales people at the store can do nothing to help you. My couch arrived with damage. Customer service after that point STINKS!!! There is no way to get a real person on the phone and you are just left wondering if anybody knows or is going to help you. I have more furniture arriving before the end of the month. I am seriously considering canceling the whole thing.

I will never purchase anything from Ashley’s again. Under warranty, in the first year, I’ve had 3 covers for the sectional replaced and the recliner repaired twice. Which means someone has to come to my house and take the recliner apart and reupholster it. It’s so thin and cheap it just keeps tearing. The repair guy said he fixes nothing but brand new furniture as the quality has gone way downhill. I paid 3k for a recliner and sectional that is unbelievably cheap made. You definitely do not “get what you paid for” at Ashely’s Furniture.

Jenny, was great! Been looking for a couch for months and finally found one. Even thought about it over night and came in the next day and finalized my purchase.

Lauren was professional, helpful and great representative of this business.

The in store experience from the time I walked in the door to the Tim I left, was fantastic! Jenny was very friendly and helpful. Cant wait for my new furniture to be delivered.

Very friendly and knowledgeable about what they have in stock and delivery of products.

Jenny J. was very friendly, and very helpful during our process. Took about 45 minutes and we was out the door! Great customer service!

I had a very specific piece of furniture in mind and was having no luck finding it. Jenny at Ashley Furniture worked with me until I was able to find exactly what I wanted at a price I was comfortable with. Great job!! Thanks so much!!!

Lauren was so helpful finding the type of pieces I need, and the transaction was quick and easy!

Very nice and very helpful people. I love everything I bought from them.

Great store lots of help in finding our furniture

Smooth delivery and fairly Quick aswell, all around great service

Came in to look at coffee tables and end tables, found a set that we liked. Coffee table was priced at $649.99 and end tables were priced at $279.99 a piece (we were buying 2). We then found out that we were forced to pay for delivery to our home even though I have a capable truck. Was originally told the delivery fee was $159 but when we obviously weren't interested in that, only then were we told that was for white-glove and there was a lower drop-off only delivery for $99. All-in-all, it was around $1380 total after tax and delivery. We decided not to purchase. When I got home, I looked up the same exact set on Ashely Furniture's website and found that not only was the coffee table cheaper at $599.99, but the end tables were also cheaper at $249.99. Not only that, but shipping is free online. And to add the final nail in the coffin, you can put any working email address into their newsletter signup and get another $100 off any $750+ purchase. So at the end of the day, I walked on the $1380 from a supposed "outlet" store and purchased from their website for $1059. It has even already shipped and I've been given a delivery date of one day earlier than the store told me I could get it. If anybody reading this goes into this outlet store and finds something they want, compare prices online, it may save you hundreds of dollars.

The employees were friendly and found me exactly what I was looking for. My only issue is the entrance from the rest of the mall is barricaded with a wall. I have attempted to swing into this store a couple times during the past 6 months but was inside the mall and didn’t want to be exposed to the elements (rain and snow) to look for the furniture that I needed at the time. I wish the entrance leading to the mall was open more than likely I would have purchased many more items from Ashley’s.

The staff was friendly and helpful. They answered all of our questions and provided excellent customet service. We recommend the Ashley Outlet in Richmond, KY.

Store was clean, beautiful furniture, and accessories. Jenny helped us but wasn’t pushy and showed us some interesting things about the couch we purchased didn’t plan on buying a couch today was looking but fell in love with the one we bought husband liked it too. That’s a plus.

Friendly staff. Poor communication. Was sold an out of stock item and not told about it. The phone number doesn’t connect to the store and their call quality is poor.

Great guys that delivered.

The lady I had was great! She came and introduced herself, also showed me how to see what color they had in what I was looking for and where to find the price! then just let me walk around and look for myself (I prefer that way). Really nice lady!

The employees at the store were great. I was told that my items would be delivered at the middle of this month. The delivery, has been awful and has not happened as promised. I missed a call from the delivery people, today, while I was at work. The voice mail that was left stated to call them to arrange delivery. I called them back less than 30 minutes later and have been told that my items are now on backorder because they used my order to fill an order for another customer! This is VERY POOR customer service and highly unprofessional. If I could rate this experience with less than one star, I would give zero stars. If they make this right and deliver my stuff, I will consider coming to edit my review.

Great Sales lady Jenny. And she answered all of are questions. Thank you

Sales rep, Shauna was fantastic. Enjoyed our shopping experience with her.

Everyone was very nice. Our sales person was new but she received the help she needed and all was well.

Absolutely horrible customer service.

My brand new bed has slats that are so cheap they all broke a month ago. I've called to reorder a month ago and was told they would be shipped in 7-10 days. I never received them and when I called customer service they don't have my order. I called the store in Richmond KY where I purchased it. I requested to exchange the bed but they wouldn't do that. They said they would only send replacement slats which are going to break again because they are so thin and cheap. The manager said if they break again he would have to replace the entire bedroom set because it has been discontinued. In the meantime, we have been sleeping on a broken bed with a sunken mattress for a month. Still waiting for replacement slats. And the probability that they will break is high so we will again have to sleep on a broken bed and go through this situation again. Not going to buy anything from Ashley again. The solution to this situation was not acceptable.

Probably one of the worst experiences that I've ever had as a customer. We ordered a bedroom set from this store. Everything was delivered and assembled except for the roll slats for the bed. You think that would be a simple fix... but no. We are going on week three of sleeping on the floor because no one seems to know how to get the rail slats. We have visited the store MULTIPLE times with no help. They actually told me to drive two hours to Ikea and buy a set of slats from them! We drove to the store in Lexington where we were given the WRONG slats. I have called daily and am told something different every, single day. When you call, you are sent to their outsourced customer service reps that have absolutely NO CLUE what is going on. We were told last week that the rails slats were being shipped and would arrive this week. When I called this week to follow up, they had no knowledge of us even needing rail slats. This has been an extremely frustrating experience. I would NEVER recommend Ashley to anyone. I will actively make sure to tell people to not shop there. They literally could not care less abut their customers, but you better believe they took the money! Just don't do it. Go ANYWHERE else.

Very professional, very helpful

We had a great experience.

Employee’s at Ashley Furniture Outlet in Richmond, Ky are very knowledgeable on there furniture and mattresses and helpful in helping to find the best suited for each individual. If you are looking for any furniture or mattress you should go there and you will love the selection they have and get wonderful help from the employee’s.

Very helpful staff without being pushy Nice product

Justin was very helpful.

The staff seemed very welcoming and not overly pushy. I would do business with them again.

My sales lady Jenny was FANTASTIC!! store was nice and clean, however there was two other salesman working the floor were a bit rude. Asking if one stunk. The other fired off saying no. Implying that i was stinky. I did make my purchase and left. But I was left not feeling so great.

The lady was real nice and courteous. She was very knowledgeable.

The staff was more than helpful and did everything they could to find the furniture I needed!

Ashley has beautiful showrooms of furniture. Their sofa all have pillows on them, I didn't know the pillows were not for sale and didn't come with sofa. This was very deceiving to me. Was very disappointed.

Salesman was very helpful and patient while we were changing our minds. Lol. I blame the wife. Was very pleasant experience from start to finish.

Jordan Saylor was awesome and helped us pick out all the things we needed.

Very friendly and helpful service!

The selection is great and prices are very reasonable. Scott was very knowledgeable and helpful throughout the purchase process.

We were there for the grand opening, and walked away with 2 perfect pieces for our home. Attentive staff, without being too much, and super helpful with loading up our new furniture. Thank you!

Staff was rude and not good sales attitude. Whoever runs store after they moved have got it all wrong. Unprofessional

Very nice employee 's. Willing to help you find items and be able take them home.

Easy to walk around and see everything available. Someone was always available if we had any questions.

Great people very helpful and didn’t price gouge me!

Well they were finer than frog hair split three ways over there at Ashley store

I had a great experience buying my bedroom set. Scott was knowledgeable and patient. I didn’t feel pressured. My questions were answered. Overall from start to finish, 10/10 will recommend.

Great service and rememberable experience from staff. Nate was especially accommodating and professional, as well as personal in conversation, getting to know my needs and offering me options. I'm really happy with my purchase which I'll definitely get great use out of! Highly recommend this place.

Absolute best staff! So accommodating and easy to work with. Easiest purchase I’ve ever made. I highly recommend!!!

WARNING!!!!The main company was great but the store where items were purchased lied to me 4 times in order to make a sale it seems. Tried to tell me I couldn’t get my money back on furniture so, the main company gave me a refund on the furniture and I kept the tables and went elsewhere to purchase the furniture. Because of local store in Richmond I will not purchase anymore from company. When the tables came after 20 weeks of waiting which I was told 12 weeks( thanks to the local store in Richmond KY) when I looked over the tables there were numerous flaws that were in the workmanship and also some scraps from the delivery and after waiting 20 weeks and numerous lies from the store managers(2) different ones, we decided not to return the tables and have to wait another 20 weeks to get the same tables back on prob the same shape so, we just cut ties for the lose and will never buy again from Ashley. Also the delivery people that delivered the tables for Ashley smelled like an ashtray. They stunk! We smelled the smoke from their clothes for another day! Never again will I buy or even visit the store and have blocked from any emails.

Friendly. Large selection. A bit pricey in my opinion.

Went by the liquidation outlet, says they open at 10 am, stood at the door till 10:05 and I could see all of the employees sitting around a table talking. They would not make eye contact.

They have a wide variety of storage buildings. They come in many different colors and styles. You can also order one if they don't have what you want. The sales people are really nice, and helpful. I found what I was looking for.

Do not buy from them! I have bought many pieces and sets of furniture from Ashley over the years. This will be my last. Three times they were supposed to deliver and never came or communicated to me to reschedule. Took off work and lost wages. Manager will not return phone calls. Supposed to credit my account for my troubles and have yet to do so.

The buying experience at Ashley was quick and easy. I knew what I wanted and the salesperson was helpful in getting the best deal. The problems arose when the furniture was supposed to be delivered. I ordered in December and was told an approx delivery date of March. It is now July as I write this and out of the 6 tables and 1 dining table I ordered only the chairs have been delivered. I have called and visited the store multiple times to be told that my delivery date was pushed back again and again. Later in June they told me the chairs could be delivered and scheduled a delivery of June 14. A day prior to delivery they called and canceled my delivery. I called again June 30 and they told me the chairs were in stock and could be scheduled for delivery as soon as July 5, so I agreed to that. FINALLY my chairs were delivered today. My table is still MIA but after 8 months I have finally got part of my order. I had to go to the store and the third time they finally explained that the order was supposed to be fulfilled as one package and while the chairs had been in and out of stock as well as the table, they had never been in stock at the same time so they couldn’t be delivered. I told them to separate the orders and deliver them separately, which they did. Manage my table will finally arrive soon but I’m not holding my breath. It’s okay to have items back ordered for 8 months but don’t string customers along and mislead them about when they will get their furniture. Not cool.

The staff was friendly and helpful. The only issue I had was they told me I could come get the things I purchased last night or today, but it says they are closed & no one's answering the phone. I m gonna ride by there anyways cause I don't see why they'd tell me I could come get it today if they aren't there?!?

Josh and Alex at the Richmond location were so very helpful and friendly! Thank you all for the great service today!

The salesperson was so helpful in every aspect .I got all my living room furniture at a terrific price.

Just happened to stop by to look at furniture. The staff was very helpful.

Jordon is fantastic thx!!!!

Went back to look at some stuff and great customer service I told them what I need and they made it work!!!

Was able to pick out the perfect furniture for me and my kids.

Amazing experience!!!!! The staff at Ashley Furniture was phenomenal

Very pleased with the service and freedom of looking around at our own pace (taking as much time as needed to make a decision.) 😊

We had a very good experience Jordan our sales person was excellent very knowledgeable. He informed us that all of our furniture was in stock and was going to be delivered in 4 days. The delivery was prompt, quick and professional. Very pleased!!!

Brian R. did a fabulous job matching my wants/expectations of furniture to exactly what we were looking for. He was knowledgeable, friendly, and easy to work with. The purchasing process was quick and painless too! Bryan C. assisted with that part and did a wonderful job. We are looking forward to our delivery of new furniture and I'm already planning another trip in to purchase tables and lamps. We had been all over 2 counties looking for furniture and this was the first place that could guarantee delivery this month! We highly recommend stopping in at Ashley!

Very friendly service almost gotta bj

I ordered a Sofa late last year and was given a time frame that has continually been pushed back. I was reassured two weeks ago that it would be available for delivery late this month and after speaking with them on the phone to see if that was still correct today I was informed that it was on manufacture back order and they had no idea when it would be in. Why would it be available to purchase if it’s not available?? Months without furniture wasted because they didn’t just tell me I can’t get it. If you want to receive your couch almost a year after ordering it then this is the perfect place for you. If not I suggest going somewhere else.

Our salesman Buddy was great! Thank you! Had exactly what I was looking for.

Wish I could give it negative stars. Worst furniture experience I’ve ever had. I purchased a whole bedroom suite from Ashely and have had 3 separate deliveries and replacements and still the furniture isn’t correct, the delivery drivers stained our rug banged up the walls. After giving them a third chance to make it right I finally when to talk to the store manager and he offered to either keep sending furniture out and disrupt our schedules until we get the furniture that is correct or we just keep the messed up furniture we have now and get a refund on our delivery fee, which is nothing compared to what we paid to get what was supposed to be the best furniture. Highly unsatisfied and want to just return the junk furniture, get a full refund and go get decent furniture somewhere else.

Nice lady with no pressure on us. Came and checked on us maybe twice but she gave us a card and said I'm around if needed. I love that. If I wanted someone to hang all over me while I shop. I would have went to a car dealership. A little space and let the customer look. If I have a question. I know your name. Love her low sell tactics. We are still debating on what we want and we will make sure Paula gets the credit. If not there. I will come back

As soon as you walk in the door you are JUMPED by salesmen. Then again after walking maybe 15 ft then again in the back of the store. Let a person freaking look without feeling hounded. While trying to look and take pictures to ask questions about what I found that I liked and then was told it could be up to 20 weeks. I offered to buy the floor model and was told that 8 couldn't. I suggested to my friend that we run to Big Lots, as they sell Ashley brand furniture and the salesman actually rolled his eyes. I understand there are "shipping issues " at this time and I know that I suggested another store but I still wanted Ashley furniture....so totally shocked at the reaction of the salesman. I will not be back to Ashley not that it will hurt their sales but I had enough cash to buy 3 of those sofas on hand and I wouldn't dare buy something where a salesman rolls his eyes at me.

The staff treated me very well and were most helpful. Found just what I wanted for a very reasonable price. Delivery was great, the gentlemen were courteous and professional. The furniture has been very solid and beautiful in my home so I came back for more! It’s hard to beat the prices and quality at Ashley!

Raven gave us the best service

Raven gave us a great deal 😁

This store rocks ! From the salesman Willian Trabor to the secretary, everyone was so helpful ! We love our Ashley leather sectional ! It is so comfortable and looks great in our home. We drove 2 hours and glad we did !pet approved also !

We were so pleased with the service we received on purchasing a chair in the Richmond store this morning. Friendly and very helpful in getting exactly what we wanted.. Cayle and her boss Brian helped us.

We always have a great experience shopping at Ashley Furniture HomeStore! Every item we have purchased is great quality and lasted many years. On our most recent trip we were in search of a king sized bed and our sales associate, Raven, found exactly what we were looking for. She was polite and courteous and we couldn’t be happier with our purchase. Keep up the amazing work!

Victoria was so sweet and answered all our questions! We can’t wait until our new sofa, chair and ottoman and dining room table!

Buddy was our salesman. He explained everything to us about the furniture, about the terms of the purchase, and how the current delays would affect the delivery. He seemed to be extremely knowledgeable and was very helpful during the selection process. This was a purchase for my adult daughter's home.

Order a desk online that was in stock according to the website. A few days later I received a box that had been opened and retaped. Some hardware was missing ,they had tape the box so poorly that it pulled the finish off in spots on the desk. I then realized that only part of the desk had shipped. I called the next day , waited for a very long time to get hung up on twice. I was told it might be shipping in a few weeks. I understand product shortages and labor shortages , but not a customer service shortage. Extremely disappointed in this entire experience.

Ends up we didn't buy but the service was great and earned the 5 stars,

Great customer service! Cayle Weber at the Richmond store helped us purchase the perfect couch for our new home! She answered all our questions and made us feel welcomed! Can’t wait to go back and buy again from Cayle!

Buddy was extremely helpful when helping us pick out a bed. He was transparent about everything and made sure we left happy and with a good deal.

Awesome experience! I really enjoyed Christina she was extreamly helpful and full of knowledge. Christina was a pleasure to work with!

Great sale. Sales person Raven a great help

As we walked in the store a man greeted us told us there was a Store Wide 30% off today, even gave us a flyer that stated the same thing. Only after we picked at a bed and mattress we was told it did not apply to bed and mattresses. I was nice and said will your flyer does not say exclude bed and mattresses and you said store wide when we came in. He said that was just the way the sale was, so they missed out on a 5,000.00 sale for false advertising in their store. We came to sleep outfitters got the same thing without 30% off for 2000.00 cheaper.

1 star as I’m being generous. This has been the worst experience and my issue is still not resolved. I ordered a sectional in April and was given a 4-6 week waiting window. Here I am writing a review on 7/7 as I have yet to receive my full order. After I FINALLY received a delivery date on 6/25 the guys show up with the WRONG pieces to my sectional. They quickly reassure me that they would get it remedied and have my complete order to me by 6/30 and I’m still waiting. I’ve not received a phone call with an update or anything. COMPLETELY DISAPPOINTING!!! Do better Ashley Furniture!!!!

Very pleasant experience everyone in the store was very very nice and friendly. Buddy was our salesman and he is extremely helpful and knowledgeable He worked really hard for us and explained everything in detail that we needed to know We picked out a beautiful bedroom set and we recommend Ashley Furniture Store and the nice people that work there will guide you next time you need furniture so don’t hesitate to stop by

Very nice. Super friendly. Very knowledgeable on the furniture and process on ordering it.

Raven Ford my salesperson was very helpful and patient well we made up our minds. Also very helpful with all the promotions and credit. Would ask for her again for future purchases.

I'm disappointed

Our salesperson was great!! Polite, not to pushy and answered all of our questions. Thank you Raven!!

My first, and only, experience with ashley Homestore has been an absolute disaster. Poor customer service on the both the local and corporate level. Delivery service is a fiasco and communication is extremely poor. Hold times for customer service have been incredibly long and despite many hours of hold time and attempted resolution of this matter, the issue has still not been resolved. After many failed attempts to schedule delivery at a time when I can be available I was finally able to confirm a date and time that I could make work. I completely rearranged my schedule to accommodate this date and time as it was the only possible delivery date I could make work within the next 30 days. After confirming this date and time I received an email/text the following day changing my delivery time to a frame in which I cannot be available. This was done without my consent beforehand. Customer service states they cannot do anything to correct the issue or help accommodate delivery. The local store cannot do anything and there is no way to contact the delivery service directly. Multiple tickets have been made to address this issue and all have been left unanswered and unresolved. Ashley makes zero attempts to assist their customers and really go above and beyond at making their customers feel unappreciated and unwanted. Thousands of dollars, weeks waited, and in the end I will likely have to cancel this order for a complete refund. I will never return to Ashley Homestore at any location based upon this experience. Should this issue be resolved I will edit my recommendation, but as of now, 0/10 do not recommend.

I contacted my closest Ashley Store in Richmond KY to possibly purchase outdoor furniture a friend had me ordering. Adding it was very to closing time. I received quick assistance from Raven. Very informative about process and followed up to make sure email had been received. Easiest purchase ever. Now waiting on delivery. When they will put together and take away the trash. Never left comfort of home. That’s the way to treat customers. . ⭐️

Went today and buddy was the one that helped me, they all are always so kind and nice they don't rush you, give you time to decide and help you when you need them, thanks Ashley furniture, would highly recommend

Raven helped us at the Richmond center, she was very informing and helped us to the max! Definitely recommend her ❤️

Raven was extremely Knowledgeable about the recliners we purchased. She was very helpful and took care of us in a timely manner. We love the choice we made.

We went into the Richmond store location this morning in hopes to find a sectional that we loved. Audura was the sales woman who helped us and she was fantastic! Answered all of our questions, didn't sugar coat the approximate wait time due to covid, and has given us many resources to reach out to as we await our new sectional! We couldnt have walked out happier given the covid restrictions. Thank you for all you help! Highly recommend!!

1 star isn't low enough, horrible experience from start to finish. Ordered 1/1/21 and told 8-10 weeks. Cancelled order on 3/22/21 after being told it would be another 4-6 weeks. Refund still not received on 4/2/21. Now being told that a ticket will have to be created and sent over to the finance dept. They had no problem taking my money, but definitely are dragging their feet returning it. I would avoid using this store. You are better off finding another alternative. As a side note, ordered from Fitzpatricks on 3/23/21 and was delivered on 3/25/21. Here it is, 4.6.2021 and I am still waiting on my refund.

Very great customer service was willing to help us. Enjoyed our shopping experience Buddy and Adam as well as manager very helpful friendly.

I was very pleased with my visit. Nice people! Thanks.

Excellent customer service and a very nice selection of furniture. I am very happy with my purchases and will recommend the store to others.

Would not recommend. I ordered a sectional and ottoman sometime in January. The lady gave me an estimated wait of about 4 weeks, and sure I figured it may take a little longer, no more than 6 weeks surely. Well I call them about 3 weeks later to get an update, and they say one piece still hasn’t arrived, it’d be about a week. Okay that’s fine. Well now, 2 weeks later, call back to see and am informed that they only have half the sectional, and the other half, plus the ottoman won’t arrive until sometime in may, or maybe later... I’m sorry but that’s a heck of a lot longer than 4 weeks. Try 4 months... extremely disappointed, and I’m considering just canceling the order, But then I would have to repeat the process elsewhere. Great job Ashley Furniture , five stars....

Me and my mother came into the store looking to get her a better mattress, and when we asked to speak with a manager to get more details on the inventory, Bryant Cotten, was the most rude, disrespectful, and unprofessional manager I have ever dealt with. Highly do not recommend this business to anybody!

Great service at the store - Mattress arrived quickly - Best mattress me and my dogs have ever slept on. Note: Even though this mattress isn't "top of the line", it's still of excellent quality. However - for the money these things cost nowadays, it wouldn't hurt them to throw in a mattress protector - but i found a very nice and inexpensive one on Amazon.

Callie Bussey was Awesome! She was very helpful but also allowed us to look without feeling pressured to buy.

My wife and I went to the Ashley Home Store to look for a couch and love seat. We were greeted promptly by Callie. She helped us find the perfect set for our living room. She was very honest and patient with all of our questions. Often times sales people are either too pushy or they ignore you. It was very refreshing to work with Callie to get a good deal on the perfect couch and love seat.

On September 11, 2020 we bought furniture at the Richmond location . Our seller was Rebecca White. First off, She had told us once we Received ALL our items we wouldn’t receive a payment for three months after. Today it’s January 12,2021 (4 months later), we still haven’t received all of our furniture and have already made 2 payments. As you can tell here she was just lying to get sells. I went in to the Richmond store regarding this matter and nothing was done about it all I was told was “I was given false information”. well this is your employee given false information to your customers. Second off, yesterday I received and email regarding delivery for today January 12, 2021, so I accept the delivery. The delivery truck backs up into my driveway, sits there for a few minutes, and then just leaves WITHOUT AND EXPLANATION. So I had to call, and was told “they forgot to load the table in the truck when they were at the warehouse”. I took off of work today because of this reason, and they couldn’t fix THEIR MISTAKE and have it delivered to me today. I even told them it doesn’t matter what time it gets to me. And all they said was they will have to reschedule. I am beyond furious with this place and will never buy another item from them.

Terrible customer service and had to wait months for our furniture. After months of waiting the ottoman broke down in first 2 days then it took over a month to report it plus months to find out they couldnt replace it. Will never shop here again.

My husband and I had been looking for a new couch for almost a year due to Covid. We finally decided to head over to Richmond from Lancaster for Ashley Furnitures Black Friday sale, and I’m so happy that we did! We were greeted by Audra, who has taken care of us the entire time until our beautiful couch arrived on Tuesday, December 30th. The original estimated date was December 19th, so it was only 10 days later that it arrived. The guys delivering did a superb job as well.! We purchased the Alesandra couch. I have never owned a more comfortable, beautiful couch for such an affordable price. It is the perfect choice and exactly what I was looking for. Audra has excellent customer service skills and that is one of the best qualities to have as a sales associate. She always got back with me the same day that I reached out to her and gave me specific details on what to do and what to expect about my order. We will definitely shop at Ashley, Richmond, KY again! Thanks Audra!! You were amazing!

Buddy was so nice and helped us greatly. The store was nice and set up well. Everyone was friendly. They treated my 3 year old daughter with love. Such a great experience. They even helped us load up 2 vehicles with the new kitchen table and chairs we bought. Will use them again.

Yesterday I went in search for a new couch, as I walked in i was greeted asap by Mrs Rebecca and was informed of the sales going on and then was left to look at my own speed( no pressure ) love it! I found a few items I was interested in so Mrs Rebecca took the time to hear my concerns and advise me towards the best couch for me and my giant dog! (He's spoiled) after about a hr of talking and advising me I selected and purchased my new couch! Thanks For the conversation & the couch! Fantastic group of people!

They were very helpful in selecting my kitchen table. I would highly recommend. Especially right now during their sale.

They had nothing in stock. Most items had a 6-8 week wait.

My fiance and I went to Ashley looking for a bedroom suit and a kitchen table and ordered those items as well as a mattress, pillows and a coffee table. Audra was very attentive to us the whole visit and made us feel welcome without being pushy. She helped us weigh our options and choose what was best for our needs and nothing more. Her knowledge of the items in the store was amazing, I felt like I could ask her about anything and she would have the answers. When we got home and noticed the size of our bed set was wrong, they had it fixed within hours and saved us money in the process. However, the experience with delivery and the time delay/quality really brought this score down. We ended up getting a mattress elsewhere because ours was on back order all of a sudden. Almost everything we ordered arrived scratched and I’m just disappointed. It all looks and sounds great in the store but it goes downhill from there.

I ordered back in October and have not only not gotten my furniture yet. I called and got told all they are waiting on is the rails for the bed frame. THE RAILS. Two freaking wooden slats. I am not like these other people waiting months and months and I tried calling again but cannot get ahold of anyone and when I do I get told I’ll get called back by someone higher up. So here’s how this is going to go, you all can give me a call back OR I can come down there and cause a scene 😉 which do you prefer?? And DONT think you can remove this because I WILL go to Facebook and start a whole new list of complaints.

I bought a couch and loveseat from them three months ago. I was informed approximately 6-8 for manufacturing and delivery, with the possibility of a few weeks delay due to covid. I have never gotten any text updates on the progress like I was told I would. I have had to call them for updates, waiting on hold for over an hour at times. I was told two weeks ago when I called them my estimated delivery date was December 7, which had been moved up from the December 30th date I had gotten a few weeks before. I still got no text updates. I got no text or calls about delivery times or dates. So today I call again to check the status. They are now telling me March on one of pieces and February on the other. If I could give them zero stars I would. There should be absolutely no reason a completion date should move up and then be pushed back three months. Just buy somewhere else. I should have.

Friendly staff. Made my experience great!

The whole staff was so friendly and polite. And Audra and Rebecca were so helpful to my boys picking out their new mattresses. Great price compared to the other places visited as well. Absolutely wonderful service!

Was greeted by a young lady with a nice smile. She was not pushy but she offered her assistance if we needed her. After looking at all the choices of dinning sets. We of course had plenty of questions. The sales lady answered all of our questions. She also offered her advice on the easiest and cheapest way to make our purchases. Now all I have to do is be patient while I wait for my beautiful table and chairs to arrive at my door.

Friendly staff, but we were promised our furniture be delivered 6-8 weeks after ordering. Today, we were told it wouldn’t arrive until January—we ordered late August!!! We are paying monthly on furniture we will not get until months later!! Absolutely crazy.

Staff took great care in providing me and my wife with the help we needed to complete our purchase of a new mattress. Thank you!

Audra Tomme was so helpful! I avoid pushy salespeople like the plague and I never felt pressured at all when I conversed with Audra. We are super happy to finally have matching nightstands! Thank you so much, Audra!!! You're the bomb.com!

I have been sitting on this review for a little over two (2) weeks now hoping that the company would make right of the situation that they have caused. The staff at this particular location was very nice and helpful when we ordered a bedroom set, kitchen table and chairs, and coffee table way back in July. Even after the sales associated wrote our order wrong it was fixed and they barely charged extra for the difference. The problems came after that, we were told it would take longer than usual for delivery due to covid, 2 after 6 weeks we had not heard a word about our delivery, I sat on hold for 45 minutes with their customer service team to tell me they were waiting on the kitchen table and chairs. The next day the sales associate called to inform me that they only thing they were waiting on was the mattress and that they could do a partial delivery (Now I'm confused) I told her the customer service told me a different status, she was supposed to call me back with the answer (Its been 3 weeks now) I agreed to partial delivery, and it was set up for the following Wednesday, On Monday I received a email and text confirming the delivery of ALL items. On Tuesday I received a phone call explaining that my mattress was on back order and it would be another 4 weeks before it could be in now. So I went to the store and spoke to the sales manager who said it was odd that the mattress was holding up an order, then proceeded to explain that the warehouse would take from someone's order that wasn't complete to complete another persons order faster regardless of the order date. (WHY WOULD YOU TELL A CUSTOMER THAT?) He then stated that he would try to steal someone else's mattress for me.... Then comes Delivery Day! The delivery people showed up early! A+ for effort, they then explained that the lamps for my LED headboard were missing and would come at a later date. (I'm confused) I noticed after they sat the coffee table down it had a scratch on the edge of it, the took pictures and said someone would call me within the hour from the warehouse (Its been 2 weeks no one called) After they left I moved the bed frame since they didn't center it on the wall and did not push it all the way against the wall either.. SUPRISE! the LED for the headboard is there, they just didn't plug it in...OH they didn't put the hard ware on the end tables! OH THERE ARE SCRATCHES ALL OVER THE HEADBOARD AND FOOTBOARD! So I called the store, the referred me to the customer service line, I had to sit on hold for another 40 minutes... At this point I'm steamed I did not just pay $4500 for scratched furniture.. All they can do is schedule a technician to come up on look at it... It took 2 days for the tech service to call and schedule a time (Which is 2 weeks away) to come out and look at this mess.. We cancelled the mattress since it was going to be another month, went to Sleep Outfitters found a comparable mattress and it was there in less than 72 hours. and $100 cheaper All they did was paint the scratches and you can still see where the damage was done.. He did order 2 new drawers since they couldn't be fixed. (Who knows when they will comes in) I'm not happy, I did not spend this much money for damaged furniture. It's a shame that I now have a line of credit that won't ever be used. I won't order from Ashley again.

While the store is understaffed, they made every effort to provide good customer service. Manager worked with me on an order to get me what I needed. Would definitely go back.

Excellent staff!!! Audra Tomme was my sales person. She was supper nice and very helpful.

Scratched our wooden floors when they delivered out couches, tried calling customer service multiple times and when i finally spoke with someone it was pass the time frame. Pretty couches only to get ruined wooden floors

Not very interested in the customer. Quick to take your money and then not get in touch with you, except to tell you there is an undetermined delivery date.

Awful and extremely expensive!

Very very very nice, patient, and helpful!

I always have the best experience at Ashley HomeStore. For instance, I walked in today with buying a bed in mind. Not sure what color, type, wood, iron, etc. A young man approached, Buddy is his name, nice & very well versed on every item in Ashley HomeStore. I told Buddy what size I wanted, queen size and it didn't matter what type of material it was made of because my budget was extremely tight. I just needed a bed and no accessories and off we went. Back to the sale items to something that caught my eye before we ever got to it. It was this gorgeous white leather queen size bed frame. When we finally arrived at the back Buddy said we have this "As Is". What's a few nicks & missing screws. I feel in love with the white leather bed. To the front we went & it is now mine, all mine. Thank You Ashley HomeStore 😘 Carol Reeves

The man who helped me was super nice! He knew exactly what I was talking about when I came in clueless looking for something my grandmother had seen the day before, and he immediately called me when he got it all ready for me!

Great service and selection found exactly what we wanted. Had looked at several other stores before but they had what we were looking for. Only took about 20 minutes and we took home same day.

I just wanted to brag on Ashley Furniture Store in Richmond, KY. Yesterday, I rented a duplex and I am in need of furniture to furnish my place. My daughter and I stopped in at Ashley Furniture in Richmond, KY to look around and get ideas. The manager of the store quickly greeted us and asked if he could help us. After he found out we were just looking he told us if we needed anything to let him know. We browsed around the store for a very long time asking questions as we needed to or wanted to. Finally, I made up my mind about pieces of furniture that I wanted so we got the manager and he patiently and speedily made a list of the furniture I wanted and gave me a total price. I saved a huge amount of money by choosing the cash option to buy! Not only that but I have 6 months to pay in full with no interest! I also financed a new mattress and box springs! I highly recommend Ashley Furniture in Richmond, KY for all of your furniture and mattress needs! All of the staff are friendly, courteous, patient and have great prices!

They did an excellent job taking care of me. Audra is awesome. They were very quick and efficient. I would definitely recommend them to all my friends and family. Ask for Audra.

I had an excellent experience with this store. Salesperson, Buddy, was a pleasure to deal with and helped so much. Showroom is beautifully decorated.

Exceptional help from Buddy, with absolutely no pressure in purchasing anything beyond our budget. Very knowledgeable individual. His interest in the Ohio State Buckeyes made me a bit uncomfortable! Haha. Recommend this place for anyone looking to upgrade their sleep. Go blue!

Everyone was super nice and very helpful. We are so excited to say that we purchased our very first bed frame through Ashley Furniture!!

Great staff and excellent customer service!

Great selection, friendly and knowledgeable staff.

Customer service was spot on. Very helpful staff patiently took us back and forth between the different options and then gave us space to make decisions without pressure. Good job Audra. My wife and I both work retail and you did a great job.

AUDRA WAS AN AMAZING SALES PERSON SHE TOOK THE TIME TO ANSWER EVERY SINGLE QUESTION I HAD AND HAS A GREAT PERSONALITY! I WILL DEFINITELY BE BACK!! AMAZING SERVICE

We had a great experience. Buddy, the sales associate, was extremely helpful and professional. He got our order done in a timely manner.

I have never experienced such horrible customer service and discrimination in our area than during my 1st trip to this store. I can't wear a mask due to current health conditions and I have a service dog with me. Upon entering the store, I was asked if I had one, which is ok, I told them I couldn't wear one because of health conditions. The man asked me what were my health conditions. I just looked at him sternly because they are not allowed by law to ask. He then ignored me and went to the next customer. I walked around the store for 30 minutes watching as not only the same salesman but all of the other employees ignored me and helped everyone else there. Nothing was ever said to me as to why or even that they wouldn't help me without a mask. Literally the ONLY communication we had was what was mentioned in the beginning of the post. We recently bought a new home and had been researching online the items we wanted below going into the store. I walked out without anything and will not be going back.

Great experience and great prices!

Always met with friendly staff. Not pushy and allow you time to look, but are ready to answer any questions! Highly recommend!

Buddy was very helpful and I appreciate giving us room to shop without being pushy.

Great experience and selection. Buddy was very helpful. I know because of COVID-19 there is a delay in delivery but that’s the only downside.

Superb customer service. I told Buddy what I was looking for (color, style, price, etc) and within 20 mins I had purchased exactly what I needed. He took my needs and wants into consideration and presented me with several options. He was very informative about warranties and the overall structure of the pieces I purchased. AND to top it off, they taking all the extra precautions/protocols to insure the health and safety of their customers (due to COVID). I am very happy with the overall experience at this location.

I have been trying to call the Richmond, K.Y. store for the past 20 minutes to get a hold of a person who can help answer questions and make adjustments to my upcoming delivery time/date, but nobody will pick up the phone. It's 11:44 on a Wednesday and they are definitely open or supposed to be anyway. So, since I could not get a hold of a person by calling the store, I tried to use the online chat tool, the bot said it would connect me to an agent but apparently there wasn't an agent available to connect me to because nobody ever responded. Can't blame Covid-19 for this one because this Ashley Store had no problem connecting me with a sales person and taking my money when I made this purchase a couple weeks ago (during the height of the quarantine, retail has since got the ok to reopen with caution- this Ashley Store remained open "by appointment only" the whole time anyway). Hire more competent people please. This is extremely poor business practice and terrible customer service!

Rebecca white helped sell us a couch and end tables. She was extremely knowledgeable about all furniture in the store. She was extremely helpful. We not only would recommend this store but ask for Rebecca as well she is great!

Had a very positive experience at Ashley HomeStore today. They were very helpful. I found just what I was looking for.

Didn't have what I really wanted/needed. A leather couch...why, I have 4 rescue dogs and they don't go well with overpriced cloth ,easy to get nasty furniture...ah well searched and found my perfect leather couch with a saving of over $500.00...which in turn bought my end tables!

Jonathon is great. Super fast and helpful.

Great selection and professional staff for an easy purchase! Very important, good pricing!

Patrick was very friendly and helpful in telling us all our options we could choose from when wanting to purchase our furniture. He laid everything out and answered all our questions! Would definitely recommend to anyone.

The salesmen were a ton of help and didn’t add pressure! I will definitely shop here again.

This makes my second purchase in the last year. Buddy helped me both times, and he's great to work with.

Everyone at the Richmond location is super nice and helpful!! Since we brought a mattress, one was donated to a child in need, with the Hope to Dream program. Jonathan helped me get everything I needed for the budget I was trying to stay under! Delivery is within 2 weeks and we're super excited 😆

Worst Company, I’ve ever dealt with. There’s so much to tell, it’s not worth my time and energy, I’ll just never buy from them again and I’m sure there’s a lot other people that feel the same way. Just wanted to give Ashley Furniture the lowest rating possible. Sincerely, Judy Moberly-McDaniel Richmond, Ky

Johnathan was great, gave us time to decide on what we wanted and helped us with the particulars. Never have I been so excited about a couch and throw pillows!

I had a great experience at the store. Staff was very friendly and helpful, we was welcomed and staff was very kind. After an hour we walked out as happy customer's after out purchase of a beautiful dinner table.

Buddy was amazing ! He told us all about the promotions they had going on. He went into detail on the pricing that way there was no suprise fees. I would highly recommend Ashleys in Richmond.

Ordered a couch. Fast delivery and good customer service in care of placement of furniture.

We had a great experience at the Ashley HomeStore in Richmond, KY. Talk to Buddy Traber to help you find the furniture you are looking for. He was very professional, not pushy and very knowledgeable. We purchased a new sofa and furniture protection package. He got us the best deal, they have price matching so we could buy local and support our town and feel confident on who to call if we needed help, unlike buying online. They have a very nice selection any can order different selections for you. We special ordered and it is set to arrive in 4 weeks. Will let you know more at that time. A very good experience so far.

I purchased a reclining couch and loveseat set not even a year ago, and not a few months in the back of the clutch broke... fixed with a bracket and some wood glue it never really felt right after that. Now the couches reclining mech. Is broken and I've been waiting a month and a half only to find out I will have to wait another month for someone to come and fix it. Why am I paying for broken furniture?

Great store layout, plenty to choose from, able to walk around and check everything out without a salesman following and pressuring a sale. When I decided on my purchase my salesman Buddy was able to answer all my questions and was very knowledgeable about my purchases. Thank you and I'll definitely be a return customer!!

We had a salesman named Patrick that was phenomenal! He was very patient and found us exactly what we wanted within our budget. Extremely satisfied! :)

The people were very helpful on helping us find the right couch and love seat for us. Even when I went back to pick up the items, the store manager helped me load the items up on the back of the truck.

People are very friendly.they truely care you get what you want and need no matter your credit.

I had an awesome experience at Ashley's. I had called about a couch I had seen advertised and Patrick was super helpful. He set an appointment for me for the following day even though he'd be off and referred me to Jonathan who found me the best price for what I was looking for as well as being patient and explaining all of my options. I will definitely be back. Thanks!

Good experience

Had an absolutely wonderful experience. We were overwhelmed by the selection of furniture. The staff there was patient, courteous, and personable. We found exactly what we were looking for for a price we could afford. I recommend this store to ALL who are in the market for beautiful furniture.

Buddy was absolutely great to work with! Had a great 1st experience in Ashley furniture. I can’t wait for my brand new kitchen table to arrive. I will definitely be returning to furnish the rest of my home. 🙌🏻🙌🏻

Took great care of us. Dinning room table and bedroom set.

Very happy with the selection and service

As soon as we came through the door we were greeted by one of the best salesman I’ve ever dealt with by the name of Buddy. He instantly alerted us of all of the deals they had going on, and gave us a flyer with all of the rates. We told him we were looking for a specific collection, and within seconds we were looking at what we wanted. He let us take our time, and didn’t hassle us or ask us a million over bearing questions. Once we decided what we wanted, he pieced the deal together, and gave us plenty of options to choose from. We chose what we wanted and it was as simple as that. By far one of if not the easiest transactions that I’ve ever had with a business! If you’re in the market for new furniture, I’d highly recommend you check them out! It was EFFORTLESS!

Nice selection of furniture and very helpful, but not pushy, sales staff. Prices are reasonable for the quality of furniture. Browsing will give you many ideas and you will likely find a few things you like. It's worth stopping in sometime when your in the market for some furniture.

Very helpful and best price

I ordered a sectional couch on November 27th, it was scheduled for delivery on December 26th, and I still don’t have a complete set of furniture that I paid very good money for. Since purchasing the couch, I ran into so many issues. I tried to purchase the protection plan they offered and was told I could do this as long as it was before the couch was delivered. I went to the store on December 23rd and tried purchasing it but was told there was 72 hr time frame prior to delivery that it had to be added before then (not what I was told). The girl pretty much told me tough luck and there was nothing they could do. The couch got delivered on the 26th of December with half of it being broken. They left the correct piece and removed the broken one and set up a day for a new piece to be delivered. They also managed to put a nice large scratch in the floors of our brand new home. Fast forward to January 4th when the other half was suppose to be delivered... the couch came and I was told it was fine, but they sent a completely incorrect set of legs for it. So they left the couch sitting on the ground and told me they would ship the legs to me (3-5 days) and we could attach them when they arrived. Well, frustrated with everything that had happened we went to the store yesterday to talk to a manager and complain about the terrible time we have had. He pretty much told me that it wasn’t their fault and there wasn’t anything he could do. He called to check on the legs and found out that the order had never been submitted (had we not gone into the store we probably would have never gotten legs). He apologized and offered to refund me my $75 delivery charge.... that was all. Well the legs arrived today and I flip the couch over to discover the frame is broken. At this point, I’m furious. I call the store manager, he again, says he can’t do anything. So I call customer service twice and had an awful experience both times. They offered to send someone out to fix instead of sending me the brand new piece of furniture I paid for. When I asked to speak to whoever was head of the customer service department they forwarded me back to the main menu. After speaking to another service rep, she laughed at me when I told her and said that they don’t allow customers to speak to managers and I probably just sounded “too forceful” and that’s why the other person sent me back to main menu. This whole thing has honestly been a joke. With this being said, I highly recommend that you *DO NOT* shop at Ashley HomeStore.

Great Deals...Good costumers services.

Great experience!

Really nice furniture Everyone was very friendly and polite sales people helpful knowledge and extremely patient Great place to shop We went to look left with a new bedroom set Thank you Patrick and Buddy

Bought bedroom furniture on October 16,2019. It is now January and still no bedroom furniture. Stating now it will be February sometime. They didn’t tell me any of this until after the purchase and I waited and still waiting. I personally think the manager is arrogant and has the attitude of who cares you are waiting 6 months for furniture as long as he has a sale. Save yourself the trouble, if you find something at Ashley you like go buy it on Amazon. I bought tables that Ashley told me would take at least 8 weeks to get and got the same ones from Amazon in a week. Not to mention it was cheaper and you don’t have to pay Ashley’s ridiculous delivery fees either.

Very helpful and courteous knowledgeable staff and fair prices

Great New Years Deals and really appreciated working with Cheryl and Josh!

I liked that I was greeted and then left to browse as I indicated that I wanted to. Sales personnel were readily available. The transaction was handled efficiently. All my questions were answered satisfactorily. Hopefully the delivery will go as smoothly.

We were able to shop on our own without being crowded or hounded by the salesperson. When we had questions she was right there to help. We have been in this store before and will go back to work with Annie Lewis.

Thanks for your excellent service on our visit to check out your products that meet our needs. We had many choices before making our decision.

We were greated, and then able to shop without hassle. The sales people respected our space and just checked on us to see if we had any questions when we looked like we might. I hope we love the couch as much as we did In the store once it is delivered. Unfortunately it will be almost a month until they can get it to us due to the big sale going on.

Very friendly staff, pick up was very easy

Jonathan was very helpful and answered all many questions. The over all experience was easy not one time did we feel pressured in this sale. First time buying from Ashley's HomeStore but I believe Robert and I will purchase the there again.

To expensive can't get no credit

These folks do not want to help most folks over 60 My wife and I were recently there and treated like ugly step-children,when we were not being TOTALLY ignored.

Buddy my salesperson was great. I’m going to love my dresser and table! Thanks!

Super helpful & nice! They answered all our questions & helped us get some great furniture. 10/10 recommend & will definitely be shopping with them in the future.

The add good quality but one you file the insurance claim they did not want to uphold the insurance claim to get your stuff fixed was not very satisfied or happy with actually is furniture

Buddy at the Richmond store was such great help! I was having trouble online and couldn't find my account, I went into the store and Buddy he helped me right away, ordered what I was looking for and got it all set up very easily and quickly with no problems at all. Thank you for the help, I'm happy I went in today.

Our salesman was very helpful and friendly. The manager even reduced the delivery charge. Great experience and this is our 4 th purchase from Ashley Furniture. Love the look and Quality! Thanks for another great buy!

They helped me find the best furniture with my budget. Thank you.

Went in, told Jonathan what I wanted and my price range. He showed me what they had, let me explore and test without interruptions. When I found what I wanted he made me the best deal he could, and that's all she wrote. Didn't try to up sale me, or pressure me. It was a good experience.

Buddy was easy to work with and extremely helpful.

high quality, highest prices

The store employee was able to direct me too several choices of my specifications quickly.

After having a terrible experience at my hometown Ashley store in Somerset, I called the Richmond store. Buddy took care of reordering my furniture with ease and made this experience much more pleasurable. Also assuring me of a delivery date where the other store there was no delivery date in sight after 8 weeks of waiting already.

Sales people make all the difference even at the same brand store at different locations. Went to the Lexington location last Friday and just got the runaround. Was told one thing to begin with then that changed as we were starting the paper work so we walked out !!! Went to the Richmond store today and nothing but good honest help. We wasn’t run down lied to or hassled. When we didn’t see what we wanted we showed the sales rep the picture we took at the Lexington store of the leather living room suite we wanted so he pulled it rite up and still gave the discounts they were offering this weekend and 15 minutes later the financing was done and we were leaving. Or were we ? Nope such a good experience with them we decided to go on and look at new mattresses. Now we didn’t get the mattress today .... wife was totally wrong in her choice of softness and I was rite but anyways will discuss that further and go back in a few months when our living room suite is payed off.

Easy buying experience, Buddy was great to work with. Would definitely recommend!

Great beds

Would highly recommend, the sales rep Jonathan Adams went beyond expectations to help us out.

Purchased our new tempur-pedic mattress. Customer service was phenomenal. Friendly, attentive and made sure we got exactly what we were looking for. Thank you Buddy!

Easy to work with.

Jonathan was our sales representative, he was extremely friendly and helpful when comparing furniture. I would definitely recommend using him when considering purchasing new furniture.

I had a great experience while shopping at Ashley Furniture. They were very helpful and worked with us as much as possible. They had a good selection in the store and what they didn’t have there, they helped me find something similar to what I wanted online. I did have issues with the warehouse where the furniture came from because when my stuff arrived, it had multiple places on it where it had been scratched up. I’m not sure if that happened during delivery or if the stuff wasn’t handed carefully. Otherwise, great experience and I would shop there again for sure.

Very friendly customer service . Not pressed to buy . Was able to answer all my questions. Highly recommend this store.!!!!!!!

Ordered a beautiful couch! Had to wait over a month for it to be delivered.. Come the day it was to be delivered, no go! The driver must not know how to use google maps or answer his phone.. Was told it would be another few weeks to be delivered again. I'm now in the process of canceling my order as we speak.

We have bought two rooms of furniture from this store and have had wonderful experiences every time! The staff is very helpful and honest!

Great store! Great people! Great service! They went out of their way to help us and we were very happy when we left.

Went to Ashley Home Store today and was very impressed with tthe experience. The sales clerk was very helpful and found the sofa and love seat for me that I had found online. Got everything set up so that my furniture will be delivered Nov1. Very pleased.

I love all the furniture they have! Jonathan and Sam were super helpful and I will be shopping here again! 😁

Wonderful selection of furniture to choose from. Great prices, too. Thank you Buddy for all your help.

Great place for great furniture

ASHLEY IS A GREAT PLACE TO SHOP..TRENDY AS WELL

I love going to this Ashley with my family. Jonathan is always very helpful and professional! Everyone else is also very friendly. I recommend this store to everyone! Thank you :-)

Buddy and Jonathan was great at helping us. Buddy knew exactly what we was looking for but saved the best for last while we was looking. He gave us good deals and was extremely patient with us as we had children at the store too. I will definitely be going back for more furniture.

This store is poorly managed. My families first experience was great here. Recently they tried to do business here and there is no customer service at all. Not willing to work with you at all on price. If we could give 0 star's we would.

If google had 0 stars this store would have plenty of them. No customer service here. Not willing to work with you at all. Poorly managed and staffed.

Zero customer service here. When you are sitting in someone's store wanting to buy their product and make them a offer you would think they would try to earn your business and work with you...not here. I've worked in sales for years now and people make me offers every day. I go out of my way to make sure they are happy when they leave. Whoever is the manager of this place needs to figure out what customer service is.

Wonderful location, very clean. Like any sales location, they tried to sell me more than I wanted to buy. But I got my couch I liked!

The staff and store have so much to offer. Buddy took his time answering numerous questions and was able to help us to find just the style and products we were looking for.

Generally I don't like giving bad reviews but this was the worst experience I've had making any type of transaction. The sales associate was breathing down our necks constantly and we initially left because of it but came back. You know it's poorly managed when you want to give a business your money and know exactly what you want and they find a way to screw it up. Went in today and told them exactly the 5 pieces of furniture I was purchasing. They couldn't figure out the price of the BOGO so I did the math for them. After doing 3 invoices and lord knows what for 80 mins the transaction never took place because they couldn't get the computer working. They said they would send me an email to complete the transaction but never received one. It must be a blessing in disguise because while the furniture is nice, the staff is beyond incompetent. They found a way to screw up the easiest transaction of the day and in the end I have no furniture and they lost out on $3G. One staff member who was the only competent one did try to help but ultimately it was too late. If you like long, drawn-out, painful, badgering, awkward transactions go here.

Beautiful furniture and friendly staff at the Richmond location!

Great service. Our sales person Jonathon Adams was very patient and helpful. Once we had found the furniture we wanted he discussed everything with us in detail. I will purchase from them again 😁

Nice furniture but very high prices.

Great selection and helpful staff.

Excellent service from everyone especially jonathon adams in the richmond ky location. They have great products and good prices. Highly recommend checking out jonathon and the gang out in richmond,Kentucky..

We came in a half hour before close (7:30) to find a mattress for our youngest son's new bed. He's pretty shy and the salesman saw that pretty quickly and was very good with him as we went through looking at different mattresses. By the end our son had warmed up to him and we were able to find something he liked. Great buying experience!

I have been searching for bedroom furniture for over a year. I found what i wanted at Ashley's. I went back and forth several trips to look at the suite and take measurements. I'm so very pleased with the patience and help i received from several employees. They were courteous not overbearing. When i had a question, they were knowledgeable able the items they sale. I havent had delivery yet but the puchasing process was lovely..

Good selection on display but there's plenty more on the website. If you just want to browse they allow you the space to do it. That's much appreciated. When we needed the help of the sales staff they were courteous and knowledgeable. Delivery of our new living room furniture was scheduled for the following week. So happy we went with Ashley.

Great selection and there was no pressure to purchase.

Staff was extremely nice and very helpful. There are a lot of selections in the store.

I visited the store looking for a counter stool, and I found one at a very good price, it is a very nice store and since I have just moved into town I will be visiting again soon for my furniture needs.and a special thanks to Annie that was such a great help,

Service was good from the sales person to the manager. If your looking to build your credit this is the place to go, they will work with you to find the perfect payment plan.

I went in for a couch and have to say I was overwhelmed with choices. Annie greeted me, told me what was up and then gave me space to look. She was always ready to answer any and all of my questions. She gave me three quotes for three different couches but I had to leave and remeasure the space it will be going. When I came back I was ready and she checked me out quickly and efficiently. I had a great experience here working with Annie.

Great place. We have bought a lot of furniture here. If my review helps you in any way can you PLEASE leave me a thumbs up like on my review. Thank you.

Got a Tempur-Pedic mattress on sale... They never told me the 90-day sleep return did not apply for one on sale.

Love this store!! Staff is friendly and eager to help. Will definitely be back!!!

Pricey

Absolutely great experience! I was helped with all my questions and given very honest answers. The customer service thrilled me, I like a worker who can joke around with me.

Great place

I was there for a short time,,seemed to have a great selection and employees were nice and responded with smiles and respect,,another great place in Richmond to shop

Sucks

Good customer service friendly people

Big variety and helpful staff love the recliner I purchased.

Had the sofa that I saw on-line and was rhe same price. Love it.

Went in looking for recliners and exactly what we were looking for. Great products and professional service.

Brian was super helpful and friendly and he gave me space all at the same time

Good experience, knowledgeable staff. Ending up getting what we were looking for on first stop.

Extremely friendly, fast and efficient. Will definitely do business with them again.

Great service.

Very friendly and helpful staff. Jonathon was very helpful in helping me to pick out the exact mattress that I needed. Delivery was great. Highly recommend.

Great store and salesmen.

Buddy Traber was awesome! He helped us when needed and let us look around without being hassled! Would buy again from Ashley Homestore in Richmond!!

Great and friendly customer service ! Knowledgable about different products and styles! If you want great service ask for Buddy Traber!!!

Breanna helped me find a bed and dresser for my daughters room. She was very professional and extremely nice! 10/10 would recommend

Very helpful and knowledgeable.

It was easy, fast, and the service was friendly.

My husband and i had a wonderful experience at our local Ashley homestore, we were looking for a tempurpedic mattress and adjustable base. Store associate Buddy Tabers was very knowledgeable and walked us through a demo of several tempurpedic products and worked with us in getting financed, so that we were able to make the purchase! Very friendly staff all the way around! I would recommend Ashley to my friends, neighbors and family for their personal home purchases! Thank you to Buddy, staff, tempurpedic and Ashley for such a wonderful experience!!

Breanna was very friendly and easy to work with. She treated us with respect and courtesy. She seemed to listen to our wants and needs and tried to address them appropriately. She wasn't pushy, which we appreciated. She was. very patient with us. Although I gave more than I meant to spend on a couch I know I got good quality and exactly what I wanted. Thank you, Breanna and Ashley Homestore for a good experience in our purchase.

Very helpful sales staff. Got a great deal

The staff is very nice and helpful, especially Breanna. She was very patient and a joy to do business with. I purchased a bedroom suite last May and went in for a new couch yesterday. My only complaint would be the managers questionable taste in college basketball teams 😄.

Everyone was super nice! I didn’t have any credit but they were still able to help me get what I wanted for a decent price!

My experience with this store was excellent! The service was outstanding and all of the employees answered my questions and showed me exactly what I needed and wanted i shop here for alot of furniture that I have and have for years and will continue thank you so much for the great experience! S.E.

Ashley Home Store is close to my home which is a plus but it is a wonderful place to shop. We have bought many items from the Richmond KY store. The staff is always pleasant and ready to help. We mostly deal with Jimmy, a very nice person that always wears a smile. At Ashley Home Store the customers always come first and the staff is always ready to help. My kind of store.

Great experience shopping at Ashley ! Buddy Traber was not pushy and allowed us to browse but was close by to answer questions if needed . The store had a good selection for our different tastes.

I was denied the financing plan I originally wanted, but the manager was able to get me a deal just as good!

Decided to try Ashley’s again. So far the salesman, Jordan was super helpful. I may edit this after delivery.