Ashley Store Richmond, KY

Rob our ashley associate was awesome he was so knowledgeable about all your products and treated us like family, I even recommended rob to my daughter to come to the store for her furniture needs. We are very pleased with the service. Again our associate was Rob Meade from the richmond location and I would recommend him for a raise

Robb is great. Explained everything well. It was a big investment but I'm very happy with my purchase.

Robb was a very knowledgeable guide through the products in the store. He was kind and made our experience fun and enjoyable! We appreciated his expertise and his friendly attitude through our shopping experience!! Definitely will be back.

Our sales lady was incredible to work with

Fast friendly service

Very nice store in Richmond, KY!!! Maria was a great help to find the recliner I needed to match my living room furniture. I will be sure to shop there again and ask for Maria. Sandra Burns

Excellent customer service. Maria was very helpful. Her knowledge helped us to make an informed decision.

Lauren was fantastic sales lady.

Maria was very professional and helpful with our purchase. She was patient and gave us lots of options to choose from.

Ask for Maria. She’ll make sure all goes well!

Robb was very knowledgeable and professional. Great customer service.

Very nice and knowledgeable.

Friendly staff! A place where customer service still means something! Thanks Shawn!

The delivery guys were very careful not to damage. They were also very nice.

Excellent costume service. Paid 1/2 price for mattress.

Larry was great to work with!

Very helpful. we’re not pushy.Rob and Maria were great.

Shawn Was very personable with every thing that was discussed. Appreciate all of his help. Great job thanks A Million

I was able to find a loveseat i liked, and the store associate was helpful. He did try to sneak in expensive product insurance (that i insisted he remove) without telling me, which seems a little dishonest. Also, although I was told that the item was in-stock at the warehouse, my delivery still ended up being delayed a week because they didn't put it on the truck. I am still waiting on delivery.

Maria was very helpful, patient & really helped with the price point we were looking for!

Thank you Robb and the Richmond Ashley team. It was a good experience. I will come back.

Maria was great to work with. Very pleasant and helpful

Great customer service

Absolutely terrific service. Gary, Maria, and Lauren all made things happen when they didn't have to. Above and beyond happy with what we got, and will definitely come back.

I have been with Richmond Smile Design almost two years and have had a great experience! Ashley is so helpful answering all the questions and Ashley and Dr Foley have gave great friendly service ! I highly recommend if you are looking for a new Dentist office you give them a try ! And they are conveniently located behind Ollie’s in Richmond, Kentucky!

Great experience! Robb was the best! Very knowledgeable and knew exactly where to guide me based off what I told him my goals. Super quick and easy process as well. 10/10 ask for Robb!

Gary Burton, was the sales man working with me and my son. My goal was to purchase a bedroom suite for my son's new house he is purchasing. Gary was knowledgeable about the the bed we wanted which made mind up to purchase and working with us on delivery date. After a year or so I will probably purchase this kind of bed for myself from Ashley. Gary was friendly, patient and kind he made the experience great.

Very friendly staff. Great service.

The associate was very courteous & friendly

Came to look at two different mattresses, both times were extremely good encounters. Both sales men were friendly and helping to do whatever it took to present the facts and help us to get the best deal. Great staff, will be back.

Sales lady was very nice and found us exactly what we were looking for.

Maria was super helpful and was not pushy. She gave us room to browse but was available for questions. The entire process was very easy.

Wonderful customer service! Maria has been very diligent in making sure all my wants were accomplished. I’m a former, current, and return customer for any of my furniture needs.

Excellent experience buying a new kitchen set. We knew what we wanted when we walked in the store. The set we wanted was in front of the counter. Our sales person Robb recorded our preferences and rang up the sale. In and out in about 40 minutes.

Employees were so nice and very helpful to move things around so I could see how everything would match up not too many store go out of their way to make someone feel important! My experience was so good Thank you

Everyone at the Ashley Store of Richmond KY was very nice and professional. Our salesperson Maria, was very helpful, knowledgeable, patient with us and not pushy. Maria and her manager worked with us on pricing with our selection as well as the Extended Protection Plan and Delivery. We highly recommend Ashley Furniture of Richmond KY!

Patient respectful staff. No high pressure sales, excellent customer service.

Robert was awesome. He was patient with my girls even let them try stuff out on the chairs and couch.

Awesome experience.

No pressure customer service. Checked on us 3-4 times asked if there were any questions. Friendly, great experience!!

I went online for the Ashley outlet store in Richmond Kentucky. I found a coffee table that I liked so I went into the store and couldn't find it. I went back a couple days later with the screenshots of the table and the table number, the salesman was able to pull it up and although they didn't have one in the showroom, they did have one in the warehouse. I asked if it was assembled, because I'm a disabled person and I have certain limitations that create an undue hardship when trying to do certain things. The salesman indicated it was assembled so with that I bought the table. It was delivered a couple of days later and the delivery truck pulled up two guys pulled the box out of the back of the truck brought the box in I asked them if the table was assembled and they indicated yeah even though it didn't look right but then they left. I opened the box to find that the coffee table wasn't even close to assembled. I feel very taken advantage of like they told me whatever they thought I wanted to hear just to sell me the table. I've tried to contact them to fix the problem, have someone come out and assemble it but they have been unresponsive and/or disinterested. Clearly my generation has higher expectations for customer service then those who were working at the Ashley store. The way I was treated made me feel like they have no respect for me whatsoever, figured that I was a spineless person that wouldn't complain when it didn't come the way it was supposed to and quite frankly made me feel violated.

Worked with Shawn Franklin and had a great experience in purchasing a new sectional set. Very knowledgeable and attentive.

Excellence service

Went in to get a recliner. We were greeted as soon as we walked in the door. Robb was great! Will definitely tell anyone looking for furniture to go to Ashley Store.

They were able to match the online price I found and include white glove delivery for less than the online shipper, so I'm very happy with my purchase so far.

My husband and I walked into Ashley’s just wanting to look around today. Robb stopped us and was so transparent with us we had no reason not to leave without buying our living room furniture set that we wanted. He made the process so simple, and was so nice to answer all the questions and concerns that we had when making such a big purchase for ourselves. He got it down to an amazing price that we could afford. Thank you so much Robb for making our experience a 10/10! We will for sure be back and will ask for you with all other furniture items for our new home!

Very experienced and friendly was no hassle

We had a great experience there. Shawn was good he did a great job sale us the kitchen table. We will be back to buy more things.

We were lied to three different times by the manager at the Richmond Ky location. We were shopping with our No Use No Lose Promise credit from a couch purchase. Every time we tried to use our credit, he told us to come back at a different date. Three times we were told to return at a future date. Then today he said my credit had expired. No apologies. No memory by the manager of our conversations. Wow. Disgusting. Do not go to this location. We have made so many purchases at Ashley’s over the years but they will not get my business ever again.

Great answer knowledgeable good talker.

The employees at Ashley Definitely go above and beyond to try and help you! They are great 😃

Lauren is the best sales person we have ever dealt we have bought from her several times

Maria was very helpful and knowledgeable of the merchandise. She went the extra mile to help us.

Our sales person was wonderfu!l but you are forced to pay for shipping and setup witch was 100$ for us if you by from them will only send to your home from warehouse in Louisville. Not aware how all Ashley store's are this is the one in richmond ky.

The staff was very helpful and patient throughout the process……definitely will purchase through Ashley again

Rob was excellent to work with and I believe helped me reach a fair deal

Bought a nice sectional. Lauren was very attentive and nice.

Sales rep was extremely helpful and the entire process was painless as enjoyable.

Lauren was great!!

Good selection, and easy shopping. Shawn Franklin was knowledgeable and great to work with on the purchase.

Went looking for a recliner for a birthday present. Great price with quick friendly service. Recliner in stock, fast delivery.

Very helpful and nice I am well pleased

Saw some cute accent chairs on sale back in November, and they were still on the floor today (12/26/24) but sale was long over. They were kind enough to give them to me for sale price. The chairs are absolutely perfect! Checking dimensions for a loveseat and will be heading back. Thank you so much Maria R!!

Great customer service and the best prices around! Would highly recommend this business to anyone!

Our sales person was nice and helpful. He answered all my questions with a smile. He helped me figure out the very best deal and fully explained all options

Quick and professional

Very easy to work with and a great selection. Store is always very clean and organized.

Very helpful and knowledgeable was in and out!! Got what we wanted and didn’t take hrs to find it!! Great selection to choose from no matter what your looking for and absolutely unbelievable deals❤️

Employee was friendly and helpful.

Lauren was amazing to work with. Awesome experience

Awesome store Very friendly and they where very helpful Thanks Lauren for your help..

We didn’t think we could afford new couches, and were just wishfully looking at styles and selections. Ashley offered a lot of contemporary and classic styles. Shawn was showing my husband around while I went to the restroom. He found a couch and loveseat that checked all our boxes, and when I reminded him we could not spend our Christmas savings on furniture, Shawn informed us of the great 60 months no interest plan. I am so happy with our selections, the guarantees along with the savings, and the “white glove” delivery.

So helpful. Great furniture. I keep going back again and again!

Nice selection and easy doing business with.

I went into the store just to look around, not really expecting to find what I wanted, but in 15 minutes there was the sofa and chair I loved and within 30 minutes it was mine!

Took the wife to look for a new dining room table and chairs. She found one she liked and we bought it. Had a good experience in store with the sales personnel.

The lady Lauren Nelson at Ashley in Richmond ky is assume. Thank you for helping us

Maria was extremely curious, helpful, and bent over backwards for us. Can't wait to get our new furniture.

Worst customer service I’ve dealt with by far. Furniture wasn’t delivered. I would not recommend anyone to go there.

Very bad place very bad service the workers very was treated me like I'm nothing

Wasnt treated very well here

Bad service I wouldn't recommend anyone anyone shop here

I would not recommend anyone. It’s a very bad service people addicted your money very bad product. I would not recommend anyone go to this place special Richmond, Kentucky location.

Out standing 5star

Great salesman great products and amazingly fast and easy buying process. Not our first purchase. Won’t be the last either.

Very bad service they will rip you off how do I recommend no one go there

I wouldn't recommend Ashley furniture to no one, really bad service.

Stay away from this place ,cheap furniture ,don't stand by their word!

Stay away from this place, bad service/ they rip you off. special Richmond, Kentucky location

I originally went to the store planning to buy just a bed frame, but after seeing the variety of mattresses they had on display, I ended up buying one of those as well! The staff did an excellent job walking me through all the bed options, and they really helped me find the right fit for my needs. The manager, Mike, was especially nice and down to earth, which made the experience even better. Lauren was also really helpful during the process—she went above and beyond to make sure I was comfortable with my choice. Overall, it was a great experience!

I had such a great time shopping at the Richmond Outlet for a new couch! Lauren, the sales associate, was super attentive and really helped me find the perfect sofa that matched my style. She took the time to understand exactly what I was looking for, which made all the difference. Mike, the manager, also went above and beyond to make sure I got a fantastic deal and helped coordinate the delivery. I couldn’t be happier with my purchase! I can’t wait to go back and shop with them again!

I had a wonderful shopping experience at the Richmond Outlet while I was shopping for my new bedroom suite. Not only did they get me a phenomenal deal but they even were able to help me find the perfect mattress that has helped me find my best night's sleep ever. Both managers Mike and Lauren were super helpful in assisting with any questions I possibly had. I will 100% be back to shop with them again.

I just bought a Tempurpedic bed with an adjustable base including a comforter from Ashley Outlet in Richmond. I was a little worried because I wasn't able to get to the phone when they called the first couple of times but they were persistent and were able to deliver my items and set up my bed. They didn't leave until they made sure that everything was to my satisfaction. I want to thank Mike, Lauren and Maria. They did a great job working as a team. I feel like they went above and beyond because I failed to be there when I told them I would be and they continued trying to reach me. This is a really nice store but it was really the employees that went above and beyond. I would not only recommend this store but when I'm ready to buy furniture for my dining room I know exactly where I'm going to go and who I'm going to talk to. Thank you Mike, Lauren and Maria. You all are fantastic sales people. You showed great patience and persistence. I'll see you in a couple of months!

I don’t recommend anyone to buy anything from this company Walmart product way better in theirs and there quality zero compared to any furniture place I got abed from there didn’t last a week what kind quality is that they talking about ……..!!!

Bought $15,000 in furniture. Broke down within a month. Will never buy from Ashley’s again.

Do not recommend....very unsatisfied customer

Very bad service very bad management and appreciate for customers. The products was not right. The delivery was pieces every day every other day low service unprofessional from Michael and Lauren the manager. expensive furniture for nothing never done it again if they have below zero I will give them below zero I recommend no one spend their money there because people work hard for their money they were people off

I really appreciate all the help and advice that Gary gave me to pick out great pieces for my new home, I will definitely recommend this store to my friends family . Thank you again Gary for all your help.

Lauren was excellent at helping me find what i was looking for. She also gave me a fantastic deal!

Excellent service and very efficient!

Lauren was amazing she did help out so much she was very professional and knew how to navigate the web she helped the new girl Maria and I got all I needed at this time thank you Lauren and Maria you guys make a great team keep up the good work

The lady that helped me was wonderful very nice and helpful will be back when I need more furniture

Veey friendly staff. Greeting immediately upon entering. Knowledgeable.

Maria was amazing helped us find exactly what I was looking for

Good selection of furniture.

This place had such nice workers my 13 year old daughter and her friends were in there and they were laying on the beds trying them out and one of the works was very nice and polite and showed them how it works.

Lauren was both professional and personable. She listened to what I wanted and showed me the perfect chair. When I told her about how I had hurt my back, she also told me about a device I could put under my mattress that would lift the head or foot. She mentioned it could take the pressure off of my back. She is very knowledgeable and kind.

Nice store! Great sales people.

Very helpful staff when setting up new apartment.

Just purchased sectional and ottoman and sales guy was super helpful friendly and professional all in one. Thank you Mary Burns

I walked in to a friendly greeting from the sales staff, and walked out satisfied with my purchase. Thank you

the staff was very nice and not very pushy, allowing me the freedom to look and choose what i liked ..

Gary was my sales person he was friendly and knowledgeable.

We had the best experience at the Ashley Furniture Outlet in Richmond! The staff were amazing. They let us wander and browse without being pushy or hovering, but did check on us. They worked to get what I wanted, within my budget. Definitely recommend going and checking them out!

Lauren was absolutely amazing!! She helped make my purchase and decision so easy! I will absolutely be back for any household needs! Thanks lauren!!

Lauren was amazing. She helped me purchase a sectional for my son’s house that was previously canceled online. Smooth and easy transaction!

Great service and very satisfied!

It was a nice experience and we had a great Sales Lady Lauren. The only complaint I have is the Delivery Charges are way too high. The was almost a game changer for me.

The man was very nice and helpful

Super nice and pleasant to work with today. Franklin was very helpful and I will be back to your location. Thanks!

Sales person was very helpful with choosing my purchase she was very friendly and made me feel like she was there to make me feel comfortable and her job was to make me comfortable

Lauren was great to work with.

I just bought my new living room suit on Sunday, and Michelle was amazing. The prices are great and the service even better!

I don’t believe that I could have had better treatment anywhere else. He spent quite a bit of time with my daughter and me explaining each item. When I (finally) decided which dresser I wanted, he checked to see if they might have a second one. I had wanted 2 of them. He found a second one that was at a lower price. He then arranged with the manager to price them both at the lower price and added the clearance reduction on both. If I need any additional furniture, Ashley will be my first stop. Thank you all!

I received amazing service. Wes was down to earth kind of salesman. He answered all my questions and I got a grat deal on my recliners. He even turned over the recliner I was interested in to show me the construction of it. I highly recommend Ashley Outlet. The delivery guys were kind and considerate and very efficient as well. I got my recliners right on the date they said I would. I am very happy with my purchase.

My furniture shopping experience with Ashley outlet was very pleasant, my sales person (Michelle Sparks ) was very attentive and knowledgeable about the merchandise and financing, she made my purchase at Ashley outlet very pleasant, I will be a repeat customer

Amazing customer service! Were super helpful when helping us pick out our couch. Would highly recommend them to anyone looking for furniture!

Great service. Wes was a good salesman.

Ashley was exceptional is showing me all of the pieces I may be interested. She was extremely knowledgeable, courteous & professional. Thank you Ashley! I’m glad I decided to visit your store today!

Great service, friendly too! Will be back for sure

Wesley and the staff were awesome! Very friendly and professional!

Lauren was a great help to me. She showed me around and helped me find what I needed that was in my budget.

Was really nice and courtes I was very pleased

The sales lady and manager was very nice and helpful, I would highly recommend this store to anyone looking for furniture !!!

Went to find a new sofa and found exactly what we wanted. Fast, friendly service, looking forward to the arrival of our new sofa. Thanks

Very great experience! Shawn was a great sales associate!

Worst experience I’ve ever had. Went in and paid for a reclining love seat on the 27th April 2024 and was told delivery would be the 4th of May and was very happy with a quick delivery. Well, I hadn’t heard anything about conformation so I call thinking I would get the store and instead it was a call center, the lady couldn’t find my order by my telephone number so she transferred me to store. Sales lady was very rude by talking over me and not listening, all she wanted to tell me that the girl that made the sale was new and had forgotten to get my ID. Because of this she said their audit department placed my order on hold, I gave her the ID she wanted and asked to speak with a manager. The manager must have been standing there the whole time as it was very quick that she was on the line, from the start she was very rude and as she keep making excuses and telling me I probably was not going to get what I paid for plus paying for the delivery I told her to cancel the order and refund the card I had used, she then hung up on me without notice. Not wanting to leave it there I tried calling corporate but once again was directed to call center. The lady was very polite and courteous but also told me that the day I went in the new salesperson wrote it up as a quote but still charged me over 9 hundred dollars. She also said that they just created the new sales order today the 3rd of May 2024. How did they charge me with just a quote in the system? Still waiting to see if they do a full refund on card or if I have to take further action.

I got my new but demo couch 11/22/23 one of the recliner was messed up they've sent me 2 parts I didn't need when the technician did come he didn't fix the couch he left it still messed up I was told by several people not to go to Ashley furniture I didn't listen and went anyway big mistake people listen don't go to Ashley furniture you will regret it

We had a great time looking at everything and picking out our new furniture. Everyone was very friendly and helpful.

Good service and great quality

The staff especially Wess Phillips was very helpful and nice and his manager was very generous with a discount on accessories that I wanted. Highly recommend.

I had an awesome experience and very pleased with my purchase. I came in right before closing to make a purchase but was still treated kindly even though they were almost closing. They were patient and helpful. I will definitely be back!!

Great there was also no hassle on looking or buying

Wesley was super nice and very helpful.

The Ashley Furniture store rep was very helpful and patient. She helped me find the perfect fit.y

Went into the store just to look around. Had the sweetest sales associate come to talk to us and we ended up buying the couch we had picked out. Very professional and easy to deal with. Their delivery service is top notch with text updates on their arrival times. Very impressed with the Richmond location!

Wesley was very helpful, finding exactly what I was looking for. I will definitely shop here again!

Jenny was great! Very helpful and knowledgeable!

Everyone was friendly. It was a simple two day visit. One to look, two to measure and purchase. Process once we were ready took maybe 30 minutes. Highly recommend.

Service was great Salesman was amazing Made you feel like family

Very helpful, great products and selection. Sales person was top notch and offered professional assistance in recommending what was the best fit for our taste and situation. Price points were lower than other places we looked at. Highly recommended. We had a great experience.

Michele did a fantastic job helping us and we are pleased with our decision..a great experience . Thank you

We walked in an automatic for the couch we thought we wanted. Jenny super nice got us going with a finance plan along with Gayle they helped us get a great payment plan going along with an even better living area setup than we had seen when we walked in.. thanks again Jenny an Gayle. We will be back with the dog

I bought a couch that did not fit into a tv room. Ashley Outlet exchanged it for a loveseat with no issues. They were very nice. Thank you!

Lauren was very helpful in getting us just what we were looking for.

Wes was very helpful and knowledgeable!

I found same furniture at lexington overstock for a cheaper price. I wished I had looked around before buying.

Ordered a sectional waited 3 weeks to ensure complete delivery! Upon arrival it was only a partial delivery! We were not notified prior! There was NO communication from Ashley ! Just the delivery company the day of delivery! Still no communication of a partial delivery! I spoke with a representative from Ashley and was told I was basically lying then she looked in the history and realized it was there mistake ! Still no effort from Ashley to make it right! We will Never use this company again! 2 thousand dollars for half a couch ! If the remaining isn’t delivered in the next 2 weeks I’ll contact the BBB ! How insufficient can this company Be and still have a business! 😡😡😡😡

The staff were courteous, kind and professional. I did not feel pressured to purchase at all during my visit.

Jenny was awesome. Her knowledge of the mattresses and bedding was fantastic. She worked very hard to get us the products we needed. Will return soon!

10/10 recommend, they broke everything down for me and my spouse as needed! Completely polite and absolutely fun to talk to!! The made our shopping quick, easy and the least amount of stress as possible! Am going to shop here next time again for future house renovations! Thank you tons to each department!

We had a fun time shopping, and purchasing at Ashley outlet tonight. Thanks for the laughs.

Jenny was awesome. Only furniture store in town that actually greeted my son and I. Super helpful and understanding of what we were looking for. Will definitely go back in the future for any needs 😊

Our experience was very good we was taking care of the sales man went beyond to get us the best deal highly recommend going to this Richmond store

Wish it was more like site to store if they don't have it in the store. but I was taking care of from very nice people manager was great. Keep up the good work

All of them was very nice and knows have to joke

He was very nice and very helpful and patient with us.He explained everything to me.This was my first time buying from Ashley and I highly recommend Ashley to others.i will purchase again from Ashley Thank you all for your help.

Deceitful and misleading. I purchased a cream almost ombre looking rug off of the clearance rack. When we unrolled it at home we noticed it wasnt ombre it was dirty.. (used) which was never mentioned during the purchasing process. The following day 2/18/24 we took the rug back to Ashley outlet richmond ky and spoke to the manager who informed us that once it's out the door it can't be returned, we had signed the 5 page store document receipt...NONE of this was discussed at time of purchase or that they sell dirty used products. While discussing issues with the manager he said all he could do was tell his staff to highlight the sentence pointing out returns/clearance store policies, and he could use this as a training opportunity.The salesperson( whom the manager referred to as one of his top seller) who sold the rug was present as well, she stated she didn't know the rug was dirty when she sold it to us and pointed us back to the manager who was present the whole time. The manager said we should have checked the rug before leaving, basically sol. The salesperson who sold us the rug said we could donate it to a shelter.... really?? Why is Ashley's selling items that are dirty. Then acknowledging that they sell dirty items, and I should have known since it was on the clearance rack. I guess business ethics and doing what is right is unimportant, a sale is a sale to them. Im stuck with the dirty rug! Buyer beware.

This was our first time purchasing at Ashley Outlet. Our sales associate, Jordan Saylor, was amazing. We were able to purchase living room and dinette furniture for our cabin. I think Ashley has some long term customers now!

Everyone was so nice and helpful. I didn’t buy furniture today but I will definitely get my next furniture purchase from them!

Good experience overall. Good choice of furniture with fast delivery.

Lauren is great to deal with, told her what we were looking for and took us right to what we asked for. Very professional and will definitely deal with her again

Lauren was super helpful and super patient with us. She was great at helping to discuss items for our home, showed us every option we could think of and was super kind along the way. Great experience in general!

Extremely helpful and patient saleswoman. Will definitely be a return customer when I require further furnishings.

We had a great experience shopping at Ashley Furniture in Richmond, KY! Larry our sales guy was great and efficient. The lady upfront was extremely friendly. Would recommend others to shop here.

Lauren was Fantastic. Got me exactly what I wanted. Thanks so much.

Wess was great My friend was with me we took our time he was very patient and help me alot. Great experience

Always stop here when traveling from London to Lexington and never been disappointed!

Very friendly people.

Love all rhe employees very nice and helpful ty

The young lady was very kind and helpful. She’s a wonderful salesperson. We really enjoyed our visit and are looking forward to returning.

Shawn was extremely friendly and the experience was amazing. At no time did we feel pressured into a purchase.

Shawn in the Richmond store took care of us. We appreciate the ease of the process!

My biggest regret and mistake was going to Ashley's furniture I was told by several people not to go to Ashley's I didn't listen and went anyways big mistake all I can say is don't be like me and not listen just don't go to Ashley's you will regret it

Everyone was so very nice and customer service was a 100%

I love this store!!! They have great furniture and great prices. The salesman that helped me was super nice and very knowledgeable! Ask for Wesley, he is the best!!!!

Extremely professional, knowledgeable and very helpful.

Manager and staff were absolutely amazing, beyond helpful. I'll be back to purchase the rest of my home furniture needs.

Since they have gotten new management customer service has been so bad

Great sales people. Very helpful. Explained our purchase in detail. Would and probably will buy there again.

Good prices but they don’t offer delivery on everything! Service was okay.

Every associate there is wonderful! Daniel Vandergriff was my salesman today. I've been a fan of him since he sold mattresses at his last job, about a year and a half ago. Really honest, down-to-earth guy and a lot of fun to work with! No pressure but when i was between two choices he offered advice to help me figure out what *I* wanted. I'd trust him with any purchase I make, anywhere! I was really happy to know he was over here right when I and my mother both needed new couches! I'm so looking forward to getting my new couch 😊You can't go wrong with the staff at Richmond, all of them are amazingly helpful and uncommonly honest salespeople! Financing was giving us problems but Jenny was so kind to help us figure it out to complete my purchase. 5 stars for the Richmond team!

Jenny was professional and courteous, and worked with us to find the right piece for our space.

Amazing they help mi with everything I needed

We want to thank Daniel (salesman at Richmond, KY outlet) for his professionalism and commitment to treating us as if we were family. Given the current economic situation we are all experiencing, Daniel was very informative and never once pressured us to buy anything. He made us feel as though he gave us the information and facts, while allowing us to time and space to make our decision. Thank you Daniel. The world needs more people like you!

Daniel Vandergriff was very courteous and helpful.

I’ve had great experience with both sales people they are so helpful

The young man that waited on me had only been there 3 days, he was very nice and did a great job!

Very helpful and friendly staff

Great service low prices and good people

Fake promises, LARRY FRANKLIN JUST LIED TO SELL. We ordered before Black Friday because it was supposed to be at the first week of December, the they scheduled until December 13th, then they confused the colors of the sofa (it was 2 parts) so they sent 1 on the right color and the other one was a different one. Now we will have to wait another week. NO PROFESSIONAL WORKERS NO LOGISTICS

Was very happy with my service was in and out quickly

Richmond KY I recently made a significant purchase of over $10,000 from this store during Thanksgiving weekend. We made it clear that we needed everything delivered that week, and if that couldn't be accommodated, we didn't want the item at all. When placing the order, we requested a discount, which we were told we received without questioning it further. We also specified that we didn't want a warranty for certain items, such as the TV stand. However, we were informed that removing the warranty would result in losing the discount. We were also told we could pickup the items. Somebody from their delivery department would contact us and we could schedule a pickup date. The delivery charge in turn would be refunded when we pickup. The warranty alone on all items cost me over $2000. After signing the papers, we realized that the prices we paid for each item were actually much higher than their online prices, indicating that no real discount had been applied. Moreover, our lawyer informed us that it is illegal to offer a discount contingent upon purchasing a warranty. We should have had the freedom to choose which items we wanted the warranty on. To make matters worse, our order was not delivered in one shipment, and the delivery team from Ashley's rescheduled multiple times, often for random dates and times. They showed no willingness to work with us or accommodate our requests. Their delivery charges were exorbitant as well. Every time I requested an alternative, such as picking up the items myself, which would have cost only a tank of gas as I lived just an hour away, my request was denied. The store assured me that I could pick up from their warehouse, but the warehouse insisted on delivery only. I must admit that the delivery drivers were the only positive aspect of this transaction - they were pleasant and professional. However, overall, this experience has left a bitter taste in my mouth, and I will not be supporting this store in the future. It feels as if they only cared about making maximum profit and not really looking at a customer spending that kind of money.

Very friendly and helpful.

Came on time, even a few minutes earlier than expected.

Fast, efficient service. I would highly recommend Ashley and will do business with them again.

Great customer service and great delivery!

It was good. They were helpful

I had a very competent, pleasant and informative salesperson.

Everything went smoothly. Lauren was fantastic to work with in the store!! Delivery happened just like they said it would. Overall experience was top notch!

No hassle environment to look around, very easy to help you find a couch in a different color and price it out for you with delivery and warranty quickly. Easiest furniture shopping by far!

Lauren is the best! She is knowledgeable about the products and gave great recommendations. Highly recommend asking for her the next time you’re shopping at Ashley! The store had a great selection too. My fiancé & I bought the majority of our furniture from there.

Great place to shop at will continue to do business there

We had a wonderful experience with Jenny while purchasing a new Tempur-pedic mattress! She is very knowledgeable answering all of our questions and very patient and transparent with us throughout the entire process!

Incredible service from Jordan Simply called the store and he came in on his day off today to help me! So nice and kind service!!

Staff was extremely helpful and friendly while still giving us space to shop. There were great selections for everything at any budget

Jennie was amazing! Helpful all the way. Answered a million questions, patient through indecision. Not pushy, but gave me different options and walked me through the whole process with grace. Will be returning to see Jennie!

Great Furniture selection and the "white glove" delivery service was outstanding!

I worked with Jordon Saylor and he was GREAT. I will be a repeat Ashley customer!

Very friendly she helped us a lot went out of her way

Great service

Lauren is awesome. She showed us a variety of different pieces and found what we needed.

Very patient, very understanding of what we were looking for, knowledgeable, just an overall wonderful experience

My partner and I had a wonderful experience at the Ashley Outlet. Upon our request for a dog-durable couch, Alex gave us a tour of their sectional sofas and provided comparisons with other fabrics, alternate pieces, and different orientations to fit our home. Alex also inquired about our mattress, and we allowed her to show us the in-stock options. We ordered the mattress that best suited our specifications, and we will receive it within the next few days. She answered all of our questions and told us about the warranty options for both the couch and the mattress, and we left with great satisfaction in our purchases.

Sales lady and manager Lauren very patient and helpful and polite Very good experience. My husband and I will shop there again.

We had a very good experience finding what we wanted in the Richmond store. Alexandria Monk was awesome. She worked with us to find the best deal and the right couch!! Best sales rep ever!

Great experience, friendly staff they done everything they could to help me we was very appreciative. Lauren was very helpful!

Very knowledgeable about products.

We stopped by the Ashley Outlet in Richmond, KY and Alexandria was very helpful in assisting us in our purchase of our new living room sofa and coffee table. She went above and beyond to help us select the ones that were best for our needs. Great company to do business with. Thanks so much!!! :)

Alex Monk's friendly professionalism made the process of selecting and paying for my purchase hassle-free.

Very helpful and t really amazing to help with my decisions

It was grreat

The salesman were wonderful and very helpful helping me pick out a couch!

If I could give zero stars I would. My husband and I purchased a couch and dining room table in 2021. We also purchased the 5 year protection plan, which we were told would cover everything from scratches to holes and stains. When I went to use the protection plan for the table due to scratches and the couch because the cushions were breaking down I was told I couldn’t use it because my table had more than 4 scratches (it had 5) and the cushions were not covered because it was more than one. So obviously the protection plan is a waste of $500. I cancelled the protection plan over 6 months ago and I am still waiting for my refund. I’ve been told close to 10 times that I would be receiving my refund or I would get a call back and still nothing. Every time I call I get the same response. It’s like no one wants to just give me my money back even though I have a right to get it back. I was told by GBS protection plan that I would receive 100% of it back, as well as someone by Ashley Furniture but then I have also been told I will only receive a prorated amount back. Regardless, the issue is I haven’t gotten anything back and I continue to call and get the ring around. We have bought several furniture items from Ashley Furniture but after this, NEVER AGAIN. And I will never refer Ashley Furniture to anyone, or the protection plan for that matter

We had a great experience purchasing our furniture. Jenny helped us so much and was patient with us through the whole process.

The stuff we bought was good quality and they have nice employees there

Alexandria Monk is amazing and helped us get the adjustable base we needed.

Ashley Furniture had exactly what I needed. The sales woman was very helpful and efficient. I was able to be in and out quickly.

Totally great buying experience, will definitely recommend buying from these stores

I was very pleased with the way Alexandria Monk, the sales lady, treated me and my wife. Very friendly and answered all the questions. We end up doing business.

Alex did a great job. No high pressure pitch, very knowledgeable. We would recommend asking for her

The furniture is okay but the biggest issue is with the delivery person. He stormed into my mothers house and started bossing her around. I asked him what his problem was and he said "I am not paying for any damages". I informed him that no one had mentioned anything about damages, I was just wondering why he was being so rude to my 84 yr old mother. His response was "I am an independent contractor I don't answer to nobody". The most unprofessional experience of my life. I had to load the stuff in myself and force him to leave because I didn't want things to get worse. If you buy furniture from Ashley outlet, bring it home yourself. If you want furniture delivered GO ANYWHERE ELSE. The people they hire to deliver are rude and angry.

Actually my visit to Ashley's was quite pleasant ☺️. Jenny was very easy to work with and was not high pressure sales. That's generally when I would just walk away. She was very patient with me as I wasn't sure what I wanted to do. I am very happy with the results.

Alex was very equipped to help me find exactly what i wanted.

Was able to get everything I needed and then some. Sales associate was very helpful.

Awesome customer service

I went to buy a bed and Alex gave me a very friendly experience she did not make me feel like a burden even asking a ton of questions and helped me find the bed that best fit me I will be returning in the future for all purchases

Alexandria was awesome to work with. Very personable and informative. Would purchase here again.

Alex was very helpful, listened to all of my questions patiently and was able to recommend items based on what I wanted! She was pretty awesome!

It was a pleasure doing business there. Both sales persons were excellent

**EDIT** Going to revise my review a little, because today was a HUGE bummer. We got a 3 piece sectional, and we're SO excited because it was to be delivered on the 13th. Today, they deliver 1 part of my sectional, and tell me I have to wait 4 weeks for the other 2 pieces. Why deliver 1/3 of a couch? Not to mention delivery drivers were rude, I wasted all morning moving things to help them get the "couch" in, because I was instructed to via email. They sat it outside, and then rudely said, well you carry it in, not us. I don't care to carry my one piece, of my 3 piece sectional in, but don't waste my time telling me I need to follow all of these steps for a delivery if they're only going to drop it off at my door, and tell me to deal with it myself. 3 stars is solely for the store staff at the Richmond facility, because so far the receiving of my furniture has been a nightmare. Great experience! They were super friendly to our kids as they tested out the couches and played pretend. Made getting our new sectional super easy, definitely plan on getting more furniture from them.

Jordan Saylor was very knowledgeable and super nice. Thanks!

Very nice and helpful customer service! This was my first time buying with Ashley furniture and I can definitely say I will be back! The process of purchasing something was very quick and easy. They have great deals as well.

Fantastic service! Alex was wonderful!

Great experience . Ms. Nelson was a kind, professional, accommodating salesperson. I will buy from her again!

Purchased a rocking recliner for our nursery with the help of Alex! She was friendly and helpful through the process and I would definitely recommend her to help with any of your furniture/home needs!! Thank you!!!

Great service and helpful people!

I thought it was great! Got everything I needed all in one place.

My husband and I went to Ashley furniture to purchase a living room set on September 1, 2023. We were greeted by Lauren Nelson. She was extremely professional and very helpful. She was very knowledgeable. Jorden Pruitt went above and beyond to make the purchase affordable within our budget. I would highly recommend buying from this Ashley Outlet location.

We had a great experience and Lauren was very helpful!

Well, we got an awesome deal bought a Tempur memory foam mattress with the bed frame at an unbeatable deal. Just waiting to receive them now. Will up date when we get the goodies🙏🏻👍🏼

Lauren was great!

Our sales lady (Lauren Nelson) went above and beyond to see that we were happy. We will be back to purchase more from her. Thank you so much

Lauren was very helpful and patient with us while selecting a new recliner.

Great service. We've been to two other stores, Richmond has been the best.

Super easy to work with and great delivery service! We worked with Lauren and loved her!

Good choices.

Lauren was so nice and helpful. She made this furniture buying experience easy and pleasant!

Jenny was great! She was friendly and knowledgeable, great service

The customer service was great, as soon as we walked in the door we were greeted and asked if we were looking for anything in specific or if we had questions. The managers ended up going out of their way to help deliver our dresser when we couldn’t get ahold of anyone to help us bring our dresser home. I was very impressed with the service we received!

Jenny was very helpful and was not pushy at all

Jenny is the best

We moved into a large house in June so we needed new furniture to fill the space. We ordered a bed and dresser on June 17th. We were told that delivery would be in 2 weeks. On the date it was to be delivered nothing arrived. My wife went back to the store where she was informed that the dresser wasn’t in stock so the delivery was on hold. There was no call to let us know or to ask if we wanted the bed delivered without the dresser. It was 2 days short of 4 weeks and the bed finally came. Twelve days later the dresser came. The total number of weeks for the dresser at this point is over 5. Opened the front of the box to remove the dresser only to find that every drawer on the right side was on top of each other. Every track on that side was pulled out of what I thought would be wood but it turned out to be particle board. So I spent over $1200 for something that if it were sold at Walmart would’ve been about 25% of the price. I immediately called and after a lengthy conversation I was told that they would call back within 48 hours. 48 hours later I got a call to schedule a service technician and was told that I would get another call within 72 hours. No call. My Mom got involved due to my work schedule and she called them again a week after that deadline passed. She was told that we would be called or messaged within 3 hours. Another lie. She called again and was told the same thing. So we were sent a text asking for photos and we were told that the dresser would have to be replaced because it was not repairable. So I haven’t moved the dresser. It’s still sitting where it was dropped. It’s been sitting in my living room floor, directly in my front door for the last 4 or 5 weeks. I’ve honestly lost count of how long it’s been there. I’m glad this is all that I bought from Ashley. I bought my living room furniture and new mattress for my bed from Furniture World. They were ready to deliver before I even got moved and they would call just to touch base on the delivery date that had been scheduled. I got a piece of furniture from Sim’s and it was way cheaper and made out of real wood. I picked it up as soon as I paid for it. Ashley Furniture has give me the run around on overpriced furniture that we’re going to be lucky to get 3-4 years of use out of. Customer service for this company is terrible. I will NEVER buy from them again. I’m still waiting and if I’m lucky they might get it delivered in a shade under 60 days. Unfortunately I have to give them 1 star when they deserve a review with negative 15 stars.

Our experience was great! Jordan deserves a big raise! He was the only one working today, but he stayed with us until I made up my mind. Very patient answered all my wife’s questions. You definitely need more employees. If it was busier than it was you would have had a lot of irritated customers! —Richmond Ky. Kelly and Janet Powell

Very helpful, gave ideas, loaded furniture for me. Great experience.

Jenny was great and very helpful.

Jenny was very helpful with us finding a mattress!

Very helpful and not pushy great experience

Excellent customer service! Found what we were looking for at a great price!

They were very helpful and courteous.

Waited longer than quoted to receive our purchase

Very friendly and knowledgeable 😊 Thank you Jenny!

The most professional sales people Ive ever worked with. Walked in on a whim with my wife and daughter and was treated like good friends and family. They have definitely secured my business for the future. Won't go anywhere else. Friendly reminder.... A kind smile and some friendly conversation go a LONG WAY!!!!

Maria R. was awesome! She helped us find the items we were looking for and the comparable alternatives. She totally was all in! Thank you

Jenny was great in helping us find a mattress for our daughters “big girl bed”. Was patient with my toddler as she tried out the beds and helped us find something in stock that we were able to take home same day.

Lauren was very nice and worked for us at the store. She showed many options and helped us get what we needed! Thanks

Improved

She was very helpful. And knowledgeable about the furniture.

The staff seemed very nice. Unfortunately, when it came time to purchase the furniture, the price was higher than expected. This would’ve been fine, except the people working with us did not show the price breakdown. We asked them to remove a rug from our order, but they insisted it was already shipped (before we had paid). I asked multiple times for them to remove the warrantee to lower the overall cost of our item. The only way we could get the couch we wanted in our price range was by opting out of buying the included ottoman. Instead, we got stuck with a rug AND warrantee for both sections of the sofa I asked them to remove. Said warrantee would have covered the price of the ottoman if the staff had removed it, like I asked. I won’t be shopping here again until they are more transparent with their prices before I sign a contract.

Great customer service in the store

Everyone was very helpful and price was good

I’ve worked with 2 different very lovely young ladies. So kind , so helpful. Not pushy. Very very happy with the service I have received. Kudos 😊😊😊

Very friendly courteous service. Will definitely shop there again.

Very nice and courteous people and very helpful we found exactly what we was looking for

Walked in, described what we were looking for, and found it. Found a fantastic deal on a TV stand as well. We were helped by Jordan who was great at finding us the best deals which is always appreciated. Would definitely go back for future purchases

Everyone was very helpful our Salesperson Jennifer was very knowledgeable, articulate, patient and professional.

Two of the nicest young male salesmen I have dealt with in a long time.

Pleasant and helpful. Able to answer any questions asked, of her.

Great experience. Satisfied with my purchase. I will return for future home needs.

Lauren was very polite and helpful. She was very professional and pleasant to work with.

Easy to get approved and quick delivery

Jenny, The lovely lady that helped my family get the dream furniture we wanted, I am so grateful for her. Ashley furniture was amazing and I found everything I needed and more there. Would absolutely go there again for any of my furniture needs.

Very professional and eager to help!!

Disappointed that merchandise could not be shipped to the store and we had to pay a delivery charge, Our $399 deal ended up costing over $500 after delivery, tax, and other fees

Great service.

Nice people nice to deal with

It was great!

Very helpful staff good selection and smooth process for purchase.

We came in looking for a couch unexpectedly. There were plenty of options to choose from. Staff was friendly, helpful and answered questions, but didn't hover while we looked everything over. Ever purchased from these guys before when the were in their previous location and I have no doubt we'll be back in the future.

Jenny was wonderful!! Such an easy process with her! Got exactly what I wanted

I love the people at Ashley outlet.

Wonderful store! Everything is set up so nice! The staff was very friendly and helpful! Highly recommend!

Very good experience. Staff was very knowledgeable and friendly. Excellent experience.

The Ashley furniture store outlet has a very friendly and helpful staff. They were very patient with me, as I took a long time making a decision on a living room suite.

Lauren was very helpful. We purchased 2 barstools, but in the pickup area we were given the wrong barstools. Took them back and Lauren got it corrected.

The worst place to buy from. They skipped my delivery 2 times. They had wrong contact information on file. The store never picks up the phone. They do not care about you period. They don’t offer to make the situation better or anything. Completely horrified by this experience overall. They didn’t even tell me I’d need a box spring when they Knew I was upgrading to a king. When you go to the store they sit on a computer and ignore you forcing you to hunt them down! Just for them to be rude and unhelpful and uncaring. I could Go on and on. I wouldnt Even get one star honestly.

The staff made buying furniture fun. The Wife and I enjoyed the experience and got a good deal in the midst of it.

IF I could give this 0 stars I would. We bought a brand new home and decided on a sectional from Ashley outlet of Richmond, we paid for the “white glove” delivery which is suppose to include delivery, setup and trash take away. Well they used a contracted company to deliver out furniture, these men didn’t speak 1 word of English EXCEPT “No English” and every time we tried to talk to them they threw their hands up and said “no English” so they threw the couch down took a picture, made a hole in our new vinyl flooring and basically ran out the door. We later found out, one of the cushions was missing as we were putting it together! After staying on the phone for HOURS trying to talk to someone besides a call center to fix our issues we had to drive 45 minutes to the store. After waiting close to a month to get the sectional itself now we have to wait even longer for the cushion to actually sit on it. DO NOT RECOMMEND. Go somewhere else.

Low quality furniture!

I dealt with Jenny Johnson. She was WONDERFUL. Very knowledgeable and accommodating. No high pressure, just good customer service. BUT after the furniture arrives at your house, the sales people at the store can do nothing to help you. My couch arrived with damage. Customer service after that point STINKS!!! There is no way to get a real person on the phone and you are just left wondering if anybody knows or is going to help you. I have more furniture arriving before the end of the month. I am seriously considering canceling the whole thing.

I will never purchase anything from Ashley’s again. Under warranty, in the first year, I’ve had 3 covers for the sectional replaced and the recliner repaired twice. Which means someone has to come to my house and take the recliner apart and reupholster it. It’s so thin and cheap it just keeps tearing. The repair guy said he fixes nothing but brand new furniture as the quality has gone way downhill. I paid 3k for a recliner and sectional that is unbelievably cheap made. You definitely do not “get what you paid for” at Ashely’s Furniture.

Jenny, was great! Been looking for a couch for months and finally found one. Even thought about it over night and came in the next day and finalized my purchase.

Lauren was professional, helpful and great representative of this business.

The in store experience from the time I walked in the door to the Tim I left, was fantastic! Jenny was very friendly and helpful. Cant wait for my new furniture to be delivered.

Very friendly and knowledgeable about what they have in stock and delivery of products.

Jenny J. was very friendly, and very helpful during our process. Took about 45 minutes and we was out the door! Great customer service!

I had a very specific piece of furniture in mind and was having no luck finding it. Jenny at Ashley Furniture worked with me until I was able to find exactly what I wanted at a price I was comfortable with. Great job!! Thanks so much!!!

Lauren was so helpful finding the type of pieces I need, and the transaction was quick and easy!

Very nice and very helpful people. I love everything I bought from them.

Great store lots of help in finding our furniture

Smooth delivery and fairly Quick aswell, all around great service

Came in to look at coffee tables and end tables, found a set that we liked. Coffee table was priced at $649.99 and end tables were priced at $279.99 a piece (we were buying 2). We then found out that we were forced to pay for delivery to our home even though I have a capable truck. Was originally told the delivery fee was $159 but when we obviously weren't interested in that, only then were we told that was for white-glove and there was a lower drop-off only delivery for $99. All-in-all, it was around $1380 total after tax and delivery. We decided not to purchase. When I got home, I looked up the same exact set on Ashely Furniture's website and found that not only was the coffee table cheaper at $599.99, but the end tables were also cheaper at $249.99. Not only that, but shipping is free online. And to add the final nail in the coffin, you can put any working email address into their newsletter signup and get another $100 off any $750+ purchase. So at the end of the day, I walked on the $1380 from a supposed "outlet" store and purchased from their website for $1059. It has even already shipped and I've been given a delivery date of one day earlier than the store told me I could get it. If anybody reading this goes into this outlet store and finds something they want, compare prices online, it may save you hundreds of dollars.

The employees were friendly and found me exactly what I was looking for. My only issue is the entrance from the rest of the mall is barricaded with a wall. I have attempted to swing into this store a couple times during the past 6 months but was inside the mall and didn’t want to be exposed to the elements (rain and snow) to look for the furniture that I needed at the time. I wish the entrance leading to the mall was open more than likely I would have purchased many more items from Ashley’s.

The staff was friendly and helpful. They answered all of our questions and provided excellent customet service. We recommend the Ashley Outlet in Richmond, KY.

Store was clean, beautiful furniture, and accessories. Jenny helped us but wasn’t pushy and showed us some interesting things about the couch we purchased didn’t plan on buying a couch today was looking but fell in love with the one we bought husband liked it too. That’s a plus.

Friendly staff. Poor communication. Was sold an out of stock item and not told about it. The phone number doesn’t connect to the store and their call quality is poor.

Great guys that delivered.

The lady I had was great! She came and introduced herself, also showed me how to see what color they had in what I was looking for and where to find the price! then just let me walk around and look for myself (I prefer that way). Really nice lady!

The employees at the store were great. I was told that my items would be delivered in the middle of this month. The delivery has been awful and has not happened as promised. I missed a call from the delivery people, today, while I was at work. The voice mail that was left stated to call them to arrange delivery. I called them back less than 30 minutes later and have been told that my items are now on backorder because they used my order to fill an order for another customer! This is VERY POOR customer service and highly unprofessional. If I could rate this experience with less than one star, I would give zero stars. If they make this right and deliver my stuff, I will consider coming to edit my review. UPDATE: This business never did fill my order. I ended up canceling completely and shopping elsewhere. I will never step foot into another Ashley Furniture store ever again.

Great Sales lady Jenny. And she answered all of are questions. Thank you

Very pleased with the quality of the merchandise and all of the sales staff. It’s nice to go in and shop without salespeople all around you. No pressure sales. Love it and will continue making my Ashley’s my place to buy merchandise from.

Sales rep, Shauna was fantastic. Enjoyed our shopping experience with her.

Everyone was very nice. Our sales person was new but she received the help she needed and all was well.

Absolutely horrible customer service.

My brand new bed has slats that are so cheap they all broke a month ago. I've called to reorder a month ago and was told they would be shipped in 7-10 days. I never received them and when I called customer service they don't have my order. I called the store in Richmond KY where I purchased it. I requested to exchange the bed but they wouldn't do that. They said they would only send replacement slats which are going to break again because they are so thin and cheap. The manager said if they break again he would have to replace the entire bedroom set because it has been discontinued. In the meantime, we have been sleeping on a broken bed with a sunken mattress for a month. Still waiting for replacement slats. And the probability that they will break is high so we will again have to sleep on a broken bed and go through this situation again. Not going to buy anything from Ashley again. The solution to this situation was not acceptable.

Probably one of the worst experiences that I've ever had as a customer. We ordered a bedroom set from this store. Everything was delivered and assembled except for the roll slats for the bed. You think that would be a simple fix... but no. We are going on week three of sleeping on the floor because no one seems to know how to get the rail slats. We have visited the store MULTIPLE times with no help. They actually told me to drive two hours to Ikea and buy a set of slats from them! We drove to the store in Lexington where we were given the WRONG slats. I have called daily and am told something different every, single day. When you call, you are sent to their outsourced customer service reps that have absolutely NO CLUE what is going on. We were told last week that the rails slats were being shipped and would arrive this week. When I called this week to follow up, they had no knowledge of us even needing rail slats. This has been an extremely frustrating experience. I would NEVER recommend Ashley to anyone. I will actively make sure to tell people to not shop there. They literally could not care less abut their customers, but you better believe they took the money! Just don't do it. Go ANYWHERE else.

Very professional, very helpful

We had a great experience.

Employee’s at Ashley Furniture Outlet in Richmond, Ky are very knowledgeable on there furniture and mattresses and helpful in helping to find the best suited for each individual. If you are looking for any furniture or mattress you should go there and you will love the selection they have and get wonderful help from the employee’s.

Very helpful staff without being pushy Nice product

Justin was very helpful.

The staff seemed very welcoming and not overly pushy. I would do business with them again.

My sales lady Jenny was FANTASTIC!! store was nice and clean, however there was two other salesman working the floor were a bit rude. Asking if one stunk. The other fired off saying no. Implying that i was stinky. I did make my purchase and left. But I was left not feeling so great.

The lady was real nice and courteous. She was very knowledgeable.

The staff was more than helpful and did everything they could to find the furniture I needed!

Ashley has beautiful showrooms of furniture. Their sofa all have pillows on them, I didn't know the pillows were not for sale and didn't come with sofa. This was very deceiving to me. Was very disappointed.

Salesman was very helpful and patient while we were changing our minds. Lol. I blame the wife. Was very pleasant experience from start to finish.

Jordan Saylor was awesome and helped us pick out all the things we needed.

Very friendly and helpful service!

The selection is great and prices are very reasonable. Scott was very knowledgeable and helpful throughout the purchase process.

We were there for the grand opening, and walked away with 2 perfect pieces for our home. Attentive staff, without being too much, and super helpful with loading up our new furniture. Thank you!

Staff was rude and not good sales attitude. Whoever runs store after they moved have got it all wrong. Unprofessional

Very nice employee 's. Willing to help you find items and be able take them home.

Easy to walk around and see everything available. Someone was always available if we had any questions.

Great people very helpful and didn’t price gouge me!

Well they were finer than frog hair split three ways over there at Ashley store

I had a great experience buying my bedroom set. Scott was knowledgeable and patient. I didn’t feel pressured. My questions were answered. Overall from start to finish, 10/10 will recommend.

Great service and rememberable experience from staff. Nate was especially accommodating and professional, as well as personal in conversation, getting to know my needs and offering me options. I'm really happy with my purchase which I'll definitely get great use out of! Highly recommend this place.

Absolute best staff! So accommodating and easy to work with. Easiest purchase I’ve ever made. I highly recommend!!!

WARNING!!!!The main company was great but the store where items were purchased lied to me 4 times in order to make a sale it seems. Tried to tell me I couldn’t get my money back on furniture so, the main company gave me a refund on the furniture and I kept the tables and went elsewhere to purchase the furniture. Because of local store in Richmond I will not purchase anymore from company. When the tables came after 20 weeks of waiting which I was told 12 weeks( thanks to the local store in Richmond KY) when I looked over the tables there were numerous flaws that were in the workmanship and also some scraps from the delivery and after waiting 20 weeks and numerous lies from the store managers(2) different ones, we decided not to return the tables and have to wait another 20 weeks to get the same tables back on prob the same shape so, we just cut ties for the lose and will never buy again from Ashley. Also the delivery people that delivered the tables for Ashley smelled like an ashtray. They stunk! We smelled the smoke from their clothes for another day! Never again will I buy or even visit the store and have blocked from any emails.

Friendly. Large selection. A bit pricey in my opinion.

Went by the liquidation outlet, says they open at 10 am, stood at the door till 10:05 and I could see all of the employees sitting around a table talking. They would not make eye contact.

They have a wide variety of storage buildings. They come in many different colors and styles. You can also order one if they don't have what you want. The sales people are really nice, and helpful. I found what I was looking for.

The buying experience at Ashley was quick and easy. I knew what I wanted and the salesperson was helpful in getting the best deal. The problems arose when the furniture was supposed to be delivered. I ordered in December and was told an approx delivery date of March. It is now July as I write this and out of the 6 tables and 1 dining table I ordered only the chairs have been delivered. I have called and visited the store multiple times to be told that my delivery date was pushed back again and again. Later in June they told me the chairs could be delivered and scheduled a delivery of June 14. A day prior to delivery they called and canceled my delivery. I called again June 30 and they told me the chairs were in stock and could be scheduled for delivery as soon as July 5, so I agreed to that. FINALLY my chairs were delivered today. My table is still MIA but after 8 months I have finally got part of my order. I had to go to the store and the third time they finally explained that the order was supposed to be fulfilled as one package and while the chairs had been in and out of stock as well as the table, they had never been in stock at the same time so they couldn’t be delivered. I told them to separate the orders and deliver them separately, which they did. Manage my table will finally arrive soon but I’m not holding my breath. It’s okay to have items back ordered for 8 months but don’t string customers along and mislead them about when they will get their furniture. Not cool.

The staff was friendly and helpful. The only issue I had was they told me I could come get the things I purchased last night or today, but it says they are closed & no one's answering the phone. I m gonna ride by there anyways cause I don't see why they'd tell me I could come get it today if they aren't there?!?

Josh and Alex at the Richmond location were so very helpful and friendly! Thank you all for the great service today!

The salesperson was so helpful in every aspect .I got all my living room furniture at a terrific price.

Just happened to stop by to look at furniture. The staff was very helpful.

Jordon is fantastic thx!!!!

Went back to look at some stuff and great customer service I told them what I need and they made it work!!!

Was able to pick out the perfect furniture for me and my kids.

Amazing experience!!!!! The staff at Ashley Furniture was phenomenal

Very pleased with the service and freedom of looking around at our own pace (taking as much time as needed to make a decision.) 😊

We had a very good experience Jordan our sales person was excellent very knowledgeable. He informed us that all of our furniture was in stock and was going to be delivered in 4 days. The delivery was prompt, quick and professional. Very pleased!!!

Brian R. did a fabulous job matching my wants/expectations of furniture to exactly what we were looking for. He was knowledgeable, friendly, and easy to work with. The purchasing process was quick and painless too! Bryan C. assisted with that part and did a wonderful job. We are looking forward to our delivery of new furniture and I'm already planning another trip in to purchase tables and lamps. We had been all over 2 counties looking for furniture and this was the first place that could guarantee delivery this month! We highly recommend stopping in at Ashley!

Very friendly service almost gotta bj

I ordered a Sofa late last year and was given a time frame that has continually been pushed back. I was reassured two weeks ago that it would be available for delivery late this month and after speaking with them on the phone to see if that was still correct today I was informed that it was on manufacture back order and they had no idea when it would be in. Why would it be available to purchase if it’s not available?? Months without furniture wasted because they didn’t just tell me I can’t get it. If you want to receive your couch almost a year after ordering it then this is the perfect place for you. If not I suggest going somewhere else.

Our salesman Buddy was great! Thank you! Had exactly what I was looking for.

Wish I could give it negative stars. Worst furniture experience I’ve ever had. I purchased a whole bedroom suite from Ashely and have had 3 separate deliveries and replacements and still the furniture isn’t correct, the delivery drivers stained our rug banged up the walls. After giving them a third chance to make it right I finally when to talk to the store manager and he offered to either keep sending furniture out and disrupt our schedules until we get the furniture that is correct or we just keep the messed up furniture we have now and get a refund on our delivery fee, which is nothing compared to what we paid to get what was supposed to be the best furniture. Highly unsatisfied and want to just return the junk furniture, get a full refund and go get decent furniture somewhere else.

Nice lady with no pressure on us. Came and checked on us maybe twice but she gave us a card and said I'm around if needed. I love that. If I wanted someone to hang all over me while I shop. I would have went to a car dealership. A little space and let the customer look. If I have a question. I know your name. Love her low sell tactics. We are still debating on what we want and we will make sure Paula gets the credit. If not there. I will come back

As soon as you walk in the door you are JUMPED by salesmen. Then again after walking maybe 15 ft then again in the back of the store. Let a person freaking look without feeling hounded. While trying to look and take pictures to ask questions about what I found that I liked and then was told it could be up to 20 weeks. I offered to buy the floor model and was told that 8 couldn't. I suggested to my friend that we run to Big Lots, as they sell Ashley brand furniture and the salesman actually rolled his eyes. I understand there are "shipping issues " at this time and I know that I suggested another store but I still wanted Ashley furniture....so totally shocked at the reaction of the salesman. I will not be back to Ashley not that it will hurt their sales but I had enough cash to buy 3 of those sofas on hand and I wouldn't dare buy something where a salesman rolls his eyes at me.

The staff treated me very well and were most helpful. Found just what I wanted for a very reasonable price. Delivery was great, the gentlemen were courteous and professional. The furniture has been very solid and beautiful in my home so I came back for more! It’s hard to beat the prices and quality at Ashley!

Raven gave us the best service

Raven gave us a great deal 😁

This store rocks ! From the salesman Willian Trabor to the secretary, everyone was so helpful ! We love our Ashley leather sectional ! It is so comfortable and looks great in our home. We drove 2 hours and glad we did !pet approved also !

We were so pleased with the service we received on purchasing a chair in the Richmond store this morning. Friendly and very helpful in getting exactly what we wanted.. Cayle and her boss Brian helped us.

We always have a great experience shopping at Ashley Furniture HomeStore! Every item we have purchased is great quality and lasted many years. On our most recent trip we were in search of a king sized bed and our sales associate, Raven, found exactly what we were looking for. She was polite and courteous and we couldn’t be happier with our purchase. Keep up the amazing work!

Victoria was so sweet and answered all our questions! We can’t wait until our new sofa, chair and ottoman and dining room table!

Buddy was our salesman. He explained everything to us about the furniture, about the terms of the purchase, and how the current delays would affect the delivery. He seemed to be extremely knowledgeable and was very helpful during the selection process. This was a purchase for my adult daughter's home.

Order a desk online that was in stock according to the website. A few days later I received a box that had been opened and retaped. Some hardware was missing ,they had tape the box so poorly that it pulled the finish off in spots on the desk. I then realized that only part of the desk had shipped. I called the next day , waited for a very long time to get hung up on twice. I was told it might be shipping in a few weeks. I understand product shortages and labor shortages , but not a customer service shortage. Extremely disappointed in this entire experience.

Ends up we didn't buy but the service was great and earned the 5 stars,

Great customer service! Cayle Weber at the Richmond store helped us purchase the perfect couch for our new home! She answered all our questions and made us feel welcomed! Can’t wait to go back and buy again from Cayle!

Buddy was extremely helpful when helping us pick out a bed. He was transparent about everything and made sure we left happy and with a good deal.

Awesome experience! I really enjoyed Christina she was extreamly helpful and full of knowledge. Christina was a pleasure to work with!

Great sale. Sales person Raven a great help

As we walked in the store a man greeted us told us there was a Store Wide 30% off today, even gave us a flyer that stated the same thing. Only after we picked at a bed and mattress we was told it did not apply to bed and mattresses. I was nice and said will your flyer does not say exclude bed and mattresses and you said store wide when we came in. He said that was just the way the sale was, so they missed out on a 5,000.00 sale for false advertising in their store. We came to sleep outfitters got the same thing without 30% off for 2000.00 cheaper.

1 star as I’m being generous. This has been the worst experience and my issue is still not resolved. I ordered a sectional in April and was given a 4-6 week waiting window. Here I am writing a review on 7/7 as I have yet to receive my full order. After I FINALLY received a delivery date on 6/25 the guys show up with the WRONG pieces to my sectional. They quickly reassure me that they would get it remedied and have my complete order to me by 6/30 and I’m still waiting. I’ve not received a phone call with an update or anything. COMPLETELY DISAPPOINTING!!! Do better Ashley Furniture!!!!

Very pleasant experience everyone in the store was very very nice and friendly. Buddy was our salesman and he is extremely helpful and knowledgeable He worked really hard for us and explained everything in detail that we needed to know We picked out a beautiful bedroom set and we recommend Ashley Furniture Store and the nice people that work there will guide you next time you need furniture so don’t hesitate to stop by

Very nice. Super friendly. Very knowledgeable on the furniture and process on ordering it.

Raven Ford my salesperson was very helpful and patient well we made up our minds. Also very helpful with all the promotions and credit. Would ask for her again for future purchases.

I'm disappointed

Our salesperson was great!! Polite, not to pushy and answered all of our questions. Thank you Raven!!

My first, and only, experience with ashley Homestore has been an absolute disaster. Poor customer service on the both the local and corporate level. Delivery service is a fiasco and communication is extremely poor. Hold times for customer service have been incredibly long and despite many hours of hold time and attempted resolution of this matter, the issue has still not been resolved. After many failed attempts to schedule delivery at a time when I can be available I was finally able to confirm a date and time that I could make work. I completely rearranged my schedule to accommodate this date and time as it was the only possible delivery date I could make work within the next 30 days. After confirming this date and time I received an email/text the following day changing my delivery time to a frame in which I cannot be available. This was done without my consent beforehand. Customer service states they cannot do anything to correct the issue or help accommodate delivery. The local store cannot do anything and there is no way to contact the delivery service directly. Multiple tickets have been made to address this issue and all have been left unanswered and unresolved. Ashley makes zero attempts to assist their customers and really go above and beyond at making their customers feel unappreciated and unwanted. Thousands of dollars, weeks waited, and in the end I will likely have to cancel this order for a complete refund. I will never return to Ashley Homestore at any location based upon this experience. Should this issue be resolved I will edit my recommendation, but as of now, 0/10 do not recommend.

I contacted my closest Ashley Store in Richmond KY to possibly purchase outdoor furniture a friend had me ordering. Adding it was very to closing time. I received quick assistance from Raven. Very informative about process and followed up to make sure email had been received. Easiest purchase ever. Now waiting on delivery. When they will put together and take away the trash. Never left comfort of home. That’s the way to treat customers. . ⭐️

Went today and buddy was the one that helped me, they all are always so kind and nice they don't rush you, give you time to decide and help you when you need them, thanks Ashley furniture, would highly recommend

Raven helped us at the Richmond center, she was very informing and helped us to the max! Definitely recommend her ❤️

Raven was extremely Knowledgeable about the recliners we purchased. She was very helpful and took care of us in a timely manner. We love the choice we made.

We went into the Richmond store location this morning in hopes to find a sectional that we loved. Audura was the sales woman who helped us and she was fantastic! Answered all of our questions, didn't sugar coat the approximate wait time due to covid, and has given us many resources to reach out to as we await our new sectional! We couldnt have walked out happier given the covid restrictions. Thank you for all you help! Highly recommend!!

1 star isn't low enough, horrible experience from start to finish. Ordered 1/1/21 and told 8-10 weeks. Cancelled order on 3/22/21 after being told it would be another 4-6 weeks. Refund still not received on 4/2/21. Now being told that a ticket will have to be created and sent over to the finance dept. They had no problem taking my money, but definitely are dragging their feet returning it. I would avoid using this store. You are better off finding another alternative. As a side note, ordered from Fitzpatricks on 3/23/21 and was delivered on 3/25/21. Here it is, 4.6.2021 and I am still waiting on my refund.

Very great customer service was willing to help us. Enjoyed our shopping experience Buddy and Adam as well as manager very helpful friendly.

I was very pleased with my visit. Nice people! Thanks.

Excellent customer service and a very nice selection of furniture. I am very happy with my purchases and will recommend the store to others.

Would not recommend. I ordered a sectional and ottoman sometime in January. The lady gave me an estimated wait of about 4 weeks, and sure I figured it may take a little longer, no more than 6 weeks surely. Well I call them about 3 weeks later to get an update, and they say one piece still hasn’t arrived, it’d be about a week. Okay that’s fine. Well now, 2 weeks later, call back to see and am informed that they only have half the sectional, and the other half, plus the ottoman won’t arrive until sometime in may, or maybe later... I’m sorry but that’s a heck of a lot longer than 4 weeks. Try 4 months... extremely disappointed, and I’m considering just canceling the order, But then I would have to repeat the process elsewhere. Great job Ashley Furniture , five stars....

Me and my mother came into the store looking to get her a better mattress, and when we asked to speak with a manager to get more details on the inventory, Bryant Cotten, was the most rude, disrespectful, and unprofessional manager I have ever dealt with. Highly do not recommend this business to anybody!

Great service at the store - Mattress arrived quickly - Best mattress me and my dogs have ever slept on. Note: Even though this mattress isn't "top of the line", it's still of excellent quality. However - for the money these things cost nowadays, it wouldn't hurt them to throw in a mattress protector - but i found a very nice and inexpensive one on Amazon.

Callie Bussey was Awesome! She was very helpful but also allowed us to look without feeling pressured to buy.

My wife and I went to the Ashley Home Store to look for a couch and love seat. We were greeted promptly by Callie. She helped us find the perfect set for our living room. She was very honest and patient with all of our questions. Often times sales people are either too pushy or they ignore you. It was very refreshing to work with Callie to get a good deal on the perfect couch and love seat.

On September 11, 2020 we bought furniture at the Richmond location . Our seller was Rebecca White. First off, She had told us once we Received ALL our items we wouldn’t receive a payment for three months after. Today it’s January 12,2021 (4 months later), we still haven’t received all of our furniture and have already made 2 payments. As you can tell here she was just lying to get sells. I went in to the Richmond store regarding this matter and nothing was done about it all I was told was “I was given false information”. well this is your employee given false information to your customers. Second off, yesterday I received and email regarding delivery for today January 12, 2021, so I accept the delivery. The delivery truck backs up into my driveway, sits there for a few minutes, and then just leaves WITHOUT AND EXPLANATION. So I had to call, and was told “they forgot to load the table in the truck when they were at the warehouse”. I took off of work today because of this reason, and they couldn’t fix THEIR MISTAKE and have it delivered to me today. I even told them it doesn’t matter what time it gets to me. And all they said was they will have to reschedule. I am beyond furious with this place and will never buy another item from them.

Terrible customer service and had to wait months for our furniture. After months of waiting the ottoman broke down in first 2 days then it took over a month to report it plus months to find out they couldnt replace it. Will never shop here again.