Ashley Store | Somerset, KY 42501

Will never buy from here again ordered a table 4 chairs and a bench ordered in October 2023 table chairs finally came in but bench wasn't with it I think they sold it out from under me so it has been ordered again and still don't have it don't waste your time here go to Kemper furniture they back up what they sell

0 out of 10. Would not recommend. By far the worst furniture store I’ve been to. Completely overpriced furniture of the same quality you would find at Big Lots, incompetent sales people that treat customers like they’re an inconvenience, and delivery policies that seem to change with the blowing of the breeze. I’m not sure where the entitlement comes from working in a furniture store, but after spending over $4k on a couch, I don’t feel as though my wife should have left the store crying after being talked down to and belittled.

I will never buy from Ashley Furniture in Somerset again. It takes way too long to get your order and then you get the run around on order status. I had to call 5 times to find out what was going on after more than 8 weeks waiting. UPDATE: Finally got delivery, but...they sent the wrong love seat!!!

Very friendly service that have gone above your daily floor sales person. They are welcoming, friendly and worth your time to check out the great deals.

A little pushy, i like salesman a little more laid-back.

We stopped in today just to look around and ended up finding an amazing mattress in the mattress showroom. We had a few questions and Ross helped us with everything we needed, including on how to test to see if a mattress really is be the best one to take home -- that really sealed the deal on the one chosen. We were able to talk to the manager on the floor and got a good deal on the asking price. Thank you! We'll be back in the future!

Called and ordered what I wanted over the phone and we got it a little earlier than they promised and I like the product!

Sharon was amazing! Very patient and informed. Helped us make the best decision for our family.

We were window shopping while in Somerset and burning some time for the day, when we decided to stop in at this Ashley store to look at some living room furniture. A wonderful young man, Ross, welcomed us as we started wondering around. Told us if we had any questions to ask away. He then sat down and let us go about our business. I'd much rather look around myself than have a salesman follow me around and try to sell me anything and everything under the sun. So we found this lovely couch and loveseat and sat for about 10 minutes discussing and talking. Well, we finally talked ourselves into buying the furniture. We found Ross and he helped us so swiftly and smoothly get approved for interest free financing and even saved us OVER $600 on the set, even after we had sat down and was about to purchase the set for the displayed price. He said we deserved the memorial day sell coming up. Goes to show he wasn't trying to con us into buying them because the discount came AFTER we already decided to purchase the furniture! So thank you Ross for being so kind and helpful and it was a joyful pleasure to make this purchase with you!!!!

Sharon was very helpful. The store was very clean. Great place to shop if you’re looking for furniture.

This is not the first time experience w/ Ashley Furniture store in Somerset! Sharon is my salesperson. She is amazing with kindness and patience! Even if it takes days to make up your mind!!—- Anytime I go to this store, I have in the past—- and will in the future—always ask for Sharon!!

Very helpful, Efficient

If I could rate less then 1 star I would. They have very little in stock. You have to order everything and it takes at least 3 months. I would never recommend shopping at the Somerset location. All stores are independently owned.

WARNING* DO NOT GET YOUR FURNITURE HERE! If it's not in stock it'll take 3+ months to get it and they will not allow you to cancel your order! Trash place. Trash people. Wouldn't recommend to anyone not even my worst enemy.

Great service! Excited to get our furniture!

Couldn't find what I was looking for, but it's always fun to shop. The sales people let you know they're available to help and then give you space to look around. Not high pressure or hovering. When I did ask for help the sales associate seemed like he wasn't 100% familiar with what they had...maybe he was new.

Wonderful experience at Ashley Furniture in Somerset, KY. Sharon was wonderful to deal with and made the purchasing of our new couch a breeze.

The employees were very helpful and throughly explained the process and how everything would go.

Excellent selection and customer service!

Exceptional service, great selection!

If I could give 10 stars I would.

Staff at this Ashley store is always super nice and welcoming! The store itself has a great selection. The only thing you need to know is that the furniture is to-order, which means it'll be a while before it gets to you. Knowing this, it's great, and beautifully arranged, pleasant to walk around in. Staff are always eager to help- Make sure to ask for Meredith!

Absolutely stellar service with attentive staff. I have been to the store on copious occasions and every time it has been a positive experience.

If you need fast, reliable furniture and outstanding customer service in the Pulaski county area, look no further!

Great furniture. Very comfortable mattress purchased from there! Salespeople there are very helpful, knowledgeable, and friendly.

Ashley’s has a great selection and wonderful staff, such a excellent shopping experience!

Professional staff, and friendly. Meredith Frye and her team are quick to resolve issues and help in any way they can.

Recently got living room furniture from Ashley’s. Salesperson (I think his name was Carl) was very helpful. Will be shopping here again.

Nice selection, helpful staff

Meredith was extremely helpful and wonderful to work with in getting my new bed. Amazing customer service! 10/10

Wonderful staff. Very helpful, especially Sharon.

Love this store! Our whole house is furniture from here. Meredith is always so helpful.

Everyone was friendly, store was clean, but nothing was for sale.

I ordered my furniture October 2021. I had to repeatedly call and FINALLY got my furniture delivered September 2022. The chest was damaged and was told “you can refuse it they can try to fix it”. My couch had an indention in the fabric that had almost created a hole in the fabric of the couch. It has been nothing but a NIGHTMARE dealing with them. I will NEVER again do business with them and will tell everyone I know to never use their services.

Nice furniture, sometimes a little pricey

I now know why they had no people in the store. I found a sectional that I put a deposit on, then I found it on the Ashley store site $1000.00 cheaper and they told me they wouldn't honor it. They wouldn't even come down a little. I then got my money refunded and went to another Ashley store and got it $1000 dollars cheaper. Imagine that! Don't go to the store in Somerset because they are greedy and rude. Go to Kemper or anywhere else than this chain in Somerset. I can't believe I was treated this way. Also a note that not all the Ashley stores are this way, but the one in Somerset is horrible. Save your money and your time.

The only reason I'm rating 1 star is because I couldn't give them a zero. Walked into the store to use a store credit to find employee's checking their watches(it was an hour before closing) Only for them to not honor the store credit. Manger was leaving and wasn't the least interested in helping or explaining why they wouldn't honor it. Ended up driving another hour to another store who did honor it and service was top notch. The Somerset location will never get my business again and to think I was about to give them a good chunk of money. If you are looking for great customer service, please don't waste your time like I did, shop elsewhere.

Prices are to high. Need prices on their furniture so I don't have to ask.

Was a nice and pleasant experience, would recommend for any one wanting nice reasonable furniture

Me and my fiancée recently purchased a sofa & loveseat from this location... Kellan was so polite and helpful throughout the whole process!

Had to order a couch that I wanted, this was back in Oct of 2020, couch finally showed up in Feb 21.The couch showed up damaged and had to be sent out for repair. The repair was made! Currently still waiting on the ottoman that I purchased with it, and was told it would be an additional 3 weeks again. Never would I recommend doing business with this store.

Nice staff. Very helpful

They act like they don't want to sale anything

I went in today to purchase bedroom furniture and I was told they would not stand by the price match garentee online. So disappointed that I can't support a local store. I would have spent a $1000.00 more with them and had to wait 16 weeks for the items to arrive. So I recommend shopping around you will save time and money.

Very nice and helpful people. Very nice clean outstanding

Great stuff here but it is high

Very pleasant experience! Carl Diamond was most helpful and patient while I was trying to decide which sofa and chairs to buy. Love the choices I finally made. Had to order my choices;could be 6 weeks until delivery. Looking forward to new living room. Thanks Carl!

Was not a fan at all..

I have a lot of nice stuff but it is pricey

Be prepared if you ever have to order for them you have a long wait coming. We waited two and a half months for a loveseat I would have gave zero stars but it's not an option

I like the furniture i chose. It is a great addition to my living room and a bedroom. However there is a small tare in the arm of the sofa. Which i pointed out to delivery person. He took a picture and told me Ashley would send someone to either repair or replace. Im still waiting to hear from Ashley about this. Hence the 3 star review.

They were rude when I asked them to price match the Ashley website furniture I had also a coupon for $50 off that I got with my credit card which they refused to honor. And the furniture took almost 8 weeks to get. Needless to say I didn't buy it because they would not honor their own coupon.

We ordered all furniture that was needed for an apartment. We were promised it was all there. When we pulled to the loading dock, their wasnt any mattress or box springs. After deliberating with amanda, at the ashley store, she informed us we would not be getting them, she would have to order them. Now we have nothing but rails, headboard and foot board. We will never darken ashley furniture's door again. Also, we paid for the mattress and box springs. I wouldnt recomend this store to my worst enemy.

I had a good experience,the lady that helped me was very kind & patient with me,plus its coming earlier than I thought, I will try Ashley furniture again sometime.

The store is amazing and Sharon helped tremendously!!!

Update February, we're still waiting for things to get fixed, they told us they've got the parts to fix it, we're just waiting for it to be fixed.. when it's fixed I will update this whole post to reflect that we're hopefully satisfied with our purchase.. We've recently bought about $4,500 or more of furniture from Ashley's we're still waiting for almost 2 months now for the last things to come in.. our Mattress we bought is already denting after only a month it was showing in the center, I have sent photos and called repeatedly, I still haven't received any emails back in response to the photos, not sure if I ever will.. I am hoping they will help us in the end but so far I feel very nervous having spent $1299 for a Mattress that starts deforming after a month.. I will redo my review once this is all over and I waited as long as possible to even write this review because I really hoped I would get it resolved.. this is why I bought from Ashley and not Walmart or some Discount place..

Large showroom with an excellent selection of quality furniture. Although we didn't purchase on our last visit, the salesman was helpful and was not clingy or pushy at all. They were however attentive to any questions we had. We did pick out what we want and plan to purchase after the first of the year.

Absolutely wonderful service! Beth was so kind and patient. We are very excited to receive our lovely new furniture! I would recommend Ashley HomeStore to anyone looking for great furniture and excellent service!

I regret that I am unable to give a 0 star rating. Single worst shopping experience of my life. From the in-store process to dealing with management for weeks to waiting months on my items to be delivered, all aspects of my $6000 purchase make me physically ill and angry when I think of them. I will never recommend this place to anyone I know. I’ve never left a review on anything before, but this store deserves it and any future customers should get a fair warning. Don’t do it!!!

Very expensive

Love the selection, although I was pre-approved for a credit line, I was never approached by a salesman. Good thing for my bank account.

I'm only giving Ashley HomeStore a 3 star as of now. I dont like reviewing until after I hv received my furniture so that way I can review the entire process. Saleperson was nice but you know they have to be to make that sale, they gotta earn a living too. This person was not pushy, and did not hover around...she actually gave us time to look around before approaching us again. I told her what I wanted, she pointed out a few suggestions and helped my purchase stay within my budget. I was approved for a credit limit fairly quickly, just enter your info into a kiosk and it instantly verifies you for credit depending on how good your credit is. I purchased a bed, mattress that was on closeout sale and the mattress base, comforter set, 10 yr protection plan, and mattress cover for $2,888.00. My monthly payments will be in the $120 range on a 2 yr payment plan which I am ok with as it's another open line of credit which helps build my credit. The more open lines of credit you hv the better for your credit history. If I can remember, I will come back in 4 weeks and update my review as that's how long it takes to get everything ordered and delivered. Oh delivery charge for local area was $79. ***8/30/19 Bed delivery came within 3 wks of purchase, delivery guys were nice, and very efficient. My original bed was a sleigh bed with storage which didnt fit with mattress base...if get a fancy mattress that raises up and down the base will not fit d/t the storage drawers. Delivery guys told me to call the store back and they would replace the bed which they did. Replacement bed came another 2 wks or so later and mattress base worked great. All in all I was ok with the service. My monthly payments are $124 a month.

Big selection of furniture, best value in town. Our sales lady was awesome!

We placed our order for a hide a bed and recliner 5 weeks ahead and were assured they would arrive in time for our house guests. They did not. The salespeople will apparently say and do anything to make a sale. Beware.

Very helpful and actually let us tale home our purchase. No waiting. Loved it.

The buying process was pleasant. However, it took over two months to get our furniture because they forgot to notify us that it had arrived. We were told one month. I was not pleased with the way the delivery guys were banging around and dropping heavy metal rails and such on our floors. I was scared they were going to scratch them.

I loved the selection of furniture and would have given 5 stars, however, the sales lady did not give me the discount I was supposed to get (online price match). I asked her several times if she applied the discount prior to the transaction being complete and was told yes, only to find out after the receipt was printed that she did not honor that price match. After much discussion, she finally honored the online price.

They have employees that will help with anything 😊😁😁😁

Very helpful and knowledgeable about the furniture I was interested in.

I have always loved furniture from ashley. I call or walk in and order what I want. The sales staff are super friendly and helpful. Everything is always done and delivered in a timely manner. I will always shop at ashley before I do anywhere else.

Love Ashley HomeStore in Somerset. Sharon Sears, salesperson, is great to work with!

I ordered and paid in full a chair amd a half with an ottoman Feb. 16th, 19. After a month it was not in, I called. It was to be on a truck March 28th. I went in on March 26th just to check on it. They told me it "might" be in the end of April. I had them return my money. The day I ordered the items I was told they were available. Never doing business there again. The same day I requested my money back I went straight to Kemper, the furniture I bought there was in my living room in 4 days. Go to Kemper.

I was unhappy with the customer service I got.. I wanted to purchase additional items but I felt the person who was servicing me couldn't work with me. She was going to charge me two times for shipping . I wanted buy a couch and chair but wouldn't work with me on the price. So I went somewhere else to buy what I was looking for and who was willing to work me on the price. Sucks for y'all because I had money to spend. I'm very displeased with your customer service. Your customer service sale associates are rude, snotty, and very stuck up. Then I tried to call your store several times no one could hear me so they just kept hanging up. I was told I'm sorry our phone lines are messed up . It's been over three weeks I was told it would only take three weeks to receive my items. And I still haven't received my stuff. I won't be coming there ever again ..!

What's suppose to be 3 to 4 weeks has turned into 6 weeks. Still haven't recieved my furniture! Not very happy about it at all and this will be my last purchase at Ashley Furniture.

Great selection of couches, love seats, and tables.

Too long have to wait for order.

Sharon Sears did an amazing job of helping us find what we needed on our budget. Very friendly and knowledgeable. Looking forward to buying more furniture in the future from them!

I won’t ever be buying anything from the Ashley’s in Somerset again, I order furniture almost a month ago told me it came in on Monday so I call to go pick it up they tell me it’s not there so I talk to the manger maridith and she tells me it is and that I have to give a 24 hours notice it’s tuesday at 1 so I said okay I can come pick it up weds after 1 and she tells me they can’t do that, that she wants a 48 hour notice. Remind you I’ve already paid for this furniture and I can’t pick it up on the day I want? You have to pick it up when they say you can. Horrible experience.

Very nice and helpful! Will definitely be doing business with them again in the future!

Went with a friend, "just looking." Found 2 beautiful Scarlet and Gold pillows, on sale. They are so soft to the touch..a real bargain! Then as I casually looked around, I discovered a gorgeous kitchen island, which has the exact colors in my kitchen. We ordered it. Cannot wait for it to arrive!!😀😎😍

No help, not friendly