Ashley Store Somerset, KY

We went in just intending to “look”. Brian Smith, the sales associate, approached us to assist. He was very knowledgeable about the products and took our wants and likes into consideration. We ended up purchasing a new living room set with his expert guidance. We thought we would have to wait several weeks for our furniture, but we had it within a couple of weeks. Delivery went well and we are very happy with our choice.

We also worked with Brandon today at Ashley furniture, worked hard and got the price down a little bit on a sofa+love seat combo while helping us get financed. Smooth process and great service!

HIGHLY recommend working with Brandon Warmouth! He worked with me and my wife over the course of a year with a love seat and sofa set, wasn’t pushy and trying to oversell, just helpful.

Brandon was great to work with on our purchase. Very knowledgeable.

Had a great experience with Brandon today shopping for furniture. I had children with me and he used several things to occupy them while I browsed the store. Did not put any unwanted pressure on me to buy and allowed me to tell him exactly what I wanted!

Two stars is being merciful.Tge furniture is bland and way overpriced as well as overrated.I have built custom bookcases and made and help make a ton of custom made to order cherry furniture.My uncle and aunt owned the Cherry Shop for over 30 years.Now he made quality cherry furniture the old fashioned way.This gawdy and looks to me to be machine gun style mass produced cheap looking step above take home in a box and put together nonsense is not quality to say the least

Amazing help from Brandon very police and very funny! Thank you !

Brandon was very helpful and knowledgeable, am very satisfied with the customer service

Brandon was an awesome sales man, helped us find what we needed. Highly recommend him at Somerset Ashley!

Brandon did a wonderful job very helpful

Brandon Warmouth was and excellent sale representative to us took a lot of time with us and made us feel at home and comfort for our fresh start I highly recommend him to anybody he knew his product very well

After couch shopping at multiple stores and about ready to give up. We finally ended up at Ashley furniture and met Brandon warmouth. He was super easy to work with helped us find exactly what we where looking for. And made the entire experience easy! He made sure to give us a great experience with great prices. Highly recommend if you go to ashleys furniture ask for Brandon.

We dealt with Brandon at this somerset store. He was amazing. Did everything he could to get us the couch recliner and end table that best fit us.

Brandon was an exceptional salesperson. He made my shopping experience easy and I am very happy I stopped by Ashley Furniture!

Brandon was friendly and professional. Great pricing with helpful information regarding specials, process with delivery. Would highly recommend visiting this location.

Brandon was very helpful, friendly and great service. Highly recommend!

Brandon was awesome!! Highly recommend him!

Brian helped us with a beautiful new living room set and treated us like we were family w store and prices!!

Brandon was great he was very honest and helpful.

Great place with excellent service.Brandoon Warmouth really took care of all our needs,and knew just what we were looking for.Very polite,honest person who cares about the customer.Will definitely go back for home furnitures.

Brandon was excellent sales person.

Brandon. Was very helpful and knowledgeable. No high pressure sales. Definitely will come back.

GO SEE BRIAN SMITH! He took wonderful care of us with exceptional customer service. I called before they opened and he answered the phone. He even switched some things around with the mattress so my husband would be happy. This is what customer service should be like. Thank you Brian!!

Brandon was great to work with, he was very willing to take his time to find out answers to our questions. We appreciated his customer service and efforts.

Brandon was very helpful and made my purchase easy.

Reanne went above and beyond when it came to navigating and finding what I needed for my new apartment! Extremely helpful and friendly, if y’all don’t know where to start she is more than knowledgeable n willing, great customer experience.

Reanne was very helpful! Very knowledgeable of the products offered! Would recommend !

Leaving this review because I had the best help today!! Reanne’s great, she was so helpful, and I found just what I was looking for.

Top notch customer service! Reanne was a huge help with finding the perfect furniture for my space. She went above and beyond to make sure I left the store happy. And they even gave me a warranty for my furniture. I highly recommend this store! Also, Go in and ask for Reanne. She's seriously the sweetest salesperson I've ever encountered.

Brandon helped us find a bed frame and mattress that we love!!

Brandon at Ashley was awesome and got us exactly what we wanted for a great price! Highly recommend

Brandon helped us find the best loveseat. He is super friendly and easy going. He is very knowledgeable and had us set up and out in no time. I wish every business had this kind of wonderful customer service experience.

Brandon was fantastic. Such a great experience. Would recommend him 💯.

Brandon did a great job helping us today! We previously came in and spoke with Raeann, but she was off when we came back. Brandon was generous to answer all of our questions and gave Raeann credit for the sale!! Outstanding service!!

Brandon did a great job helping us find the right pieces we needed. We will be back!!

Brandon was super nice! Very helpful and knowledgeable of materials. Highly recommend him!

Brandon is wonderful to deal with.

Brandon did an awesome job taking care of me and my wife. I would recommend him to anyone

Brandon was awsome!! He knew exactly what I was looking for! Very helpful and honest took care of everything for me walked out with the living room set I was looking for!!! He was the best not Pushy at all !! Very very helpful!!

Brandon was super helpful and honest. Would recommend him highly out of everywhere I’ve been.

Brandon warmouth did a wounderful job and knew his inventory well highly recommend

Reanne, was fantastic! She was very knowledgeable and helpful with my order. I would definitely do business with Ashley's of Somerset again and would ask for Reanne. Thanks.

Brandon Warmouth was so helpful!! He took great care of us and we found the perfect couch! Thank you!

Sharon did an excellent job taking care of me.

Brandon was super helpful. I had my eye on a set I saw online that wasn’t in store and he helped me compare to what was in store so I could have a better idea what it would look like. We ended up choosing something else and he got us a great deal on it. He’s very knowledgeable of the furniture and fabrics. Thanks so much!

Reanne was great. She was very patient, listened to what we wanted. I would highly recommend her.

Brandon was very helpful and made us a good deal.

Brian smith was great!

Brandon at Ashley’s furniture is awesome he explained everything to us and helped us find exactly what we was looking for

Our salesman Brian Smith was excellent to work with. Helped us find what we were looking for at a price I was happy with. After the purchase Brain called and checked with us our order several times, to make sure everything we ordered had came in. I would definitely recommend Brian if you are looking for furniture.

Brandon was very helpful and assisted me very well!

BRANDON did a great job, searching for specific items, looking for good prices, highly recommend...Somerset area.

Brandon was super helpful got us everything we needed quickly and couldn’t have asked for anything better. Thank you for the new living room set

Brandon treated us well! Will definitely be back for future purchases!

Brandon Warmouth very knowledgeable about the furniture I was looking at. I would recommend him to anyone looking to buy furniture.

He’s good at what he does made our shopping experience wonderful

Sharon was amazing to deal with at the Somerset store!

Brandon warmouth was very helpful not pushy at all. I would recommend him

Excellent products and even better customer service!

Just purchased some new furniture from our local Ashley store with the help of a tremendous representative, Brandon Warmouth. He was knowledgeable and incredibly helpful. He also went out of his way to accommodate my children as they were quite rambunctious while in the store. If you’re in the area and need furniture, I would highly recommend stopping by.

Brandon Warmouth was a very polite young man. He helped me with explaining everything about the new living room set that I purchased. I would highly recommend asking for his assistance at the Somerset Ky store. Thank you Brandon!

Brandon Warmouth gave us a deal! Kind and professional!

Brandon was a great help with our purchases and very kind.

Brandon Warmouth has a pleasure to work with. We purchased a chest of drawers.

Brandon was a great salesman! Very helpful and patient!

Reanne did a great job! Fast and friendly service! ……but it has now been 8 weeks and we still don’t have the beds we ordered. Keep getting the run around every time I call and no one calls me back.

I had the best experience with Justin. He answered all of my questions and took care of everything that I needed. He made me feel like family and gave me the best deal that he could. I would highly recommend!

Great services. Great prices.

Our salesperson was Brandon, and he did a phenomenal job helping us find new living room furniture! He was attentive to our needs and wants and showed us a variety of options.

I ordered a bed from the somerset location about a year ago, I paid half down on the bed in store and then made payments as I could until I was able to fully pay it off. Before I got to pay it off they called me in the summer last year and said my bed and everything was in and asked when I could pay off the remaining balance, I told them at that time i couldn't pay it fully, they said that was ok. Two months ago I paid it fully off.....to then get a call after a couple days saying the warehouse had "MISPLACED" my mattress and id have to come back and order a new one. I went and spoke with the manager, i told him how I would just like my money back since I was now going to have to wait for a new mattress, he explained to me he could order me one that was just like the one i originally ordered since they had already stopped making the mattress i wanted in the beginning and that he would most definitely have it here withing 2 weeks. I waited the two weeks they finally called me to tell me it was all in, I then drove to the somerset warehouse loaded my bed and brought it home. Once here I began putting it together only for me to be missing hardware for the head and foot boards. I called back again they said the warehouse would have the parts I need. I drove up there again, they gave me a bag of hardware, which I got to looking at it and was the same hardware I had already used on the rails. Luckily I looked at it before we left. I told them the problem they then got to looking at my order to find out they sent me thr wrong rails. He said they were in the warehouse still so he went looking for them. He finally found them after about 40 mins of searching, only to tell me there was a manufacturing defect and that's why they gave me the wrong rails, but he could have the correct ones for me in two weeks, again. This was our first time dealing with ashley, but I can absolutely say for sure it will be the last time we deal with them. Sincerely, One very unhappy customer.

Brandon was very patient and helpful while I decided what I wanted.

Brandon Warmouth did a fantastic job !! He was very knowledgeable in the products and we are so happy with our purchase !! Go see him, he can get you a great deal and make you laugh doing it !

Justin is awesome very easy to work with and while we didn’t wind up buying anything we will be back to work with him

Brian Smith was extremely helpful. He ensured that we got the mattress and base that suited us best at a price we could afford. Warm, friendly and welcoming.

Brandon was spot on. Very helpful, not pushy. Pleasant to deal with. Ask for him, he’s good.

Brandon was great. No pressure. Very professional. Love my chair. Ask for Brandon. He will take care of you.

Brandon was AWESOME!! Ask for him he went help in anyway possible!!

Really great customer service, Mr. Brandon Warmouth treated us great, very friendly, look forward to doing business again! Thank you.

I ordered furniture on November 9th and am still waiting and its now January 27th. This is the worst furniture experience I've ever had. And all I get is excuses and apologies.

Reanne was VERY HELPFUL and attentive when we were picking out our furniture! I highly recommend her as your salesperson!

Brandon was extremely knowledgeable and helpful with my purchase.

I went in just looking left buying dinning room set super good furniture best prices I’ve seen and best good people. Just loved salesman Brandon . They were so nice. Go check them out great deals ! I’ll for sure go back.

Love Ashely’s in Somerset!! Beautiful selections!! Sharon is amazing her customer service is outstanding !

Nice selection of furniture and friendly staff. Brandon was very helpful in finding a new chair for our house that fit our needs.

Reanne was awesome to work with for our recent purchase!

Great customer service got me a discount Very polite

I can’t say enough about how wonderful Ashley Furniture is! We were in need of a couple recliners to replace our loveseat. We mentioned what we were looking for in a chair and Kellen had it ordered and on its way in no time!

Went and bought a couch and loveseat for our new place. Got a great deal and great service from Brandon Warmouth here in Somerset. Highly recommend him if you need help

As soon as we walked in Brandon Warmouth came up and took care of us. Vary understanding and helpful. After showing us multiple couches we finally found one we liked. Recommend Brandon for anyone coming in

Sharon was very helpful

Brandon

Brandon warmouth was very understanding paid close attention did a well job with know and explaining the product and knew his inventory very well highly recommend him

HORRIBLE EXPERIENCE!! If it was possible to give a negative star rating I would. Do not buy the protection plan that they tell you will cover any damages that happen to the furniture. They will NOT fulfill the agreement. We spent thousands of dollars at this store in just the past few months and regret it. We will NEVER buy anything else from them and will tell everyone else to do the same. Pitiful customer service and the poor communication between management leads to a seemingly incompetent staff.

Brandon was very knowledgeable, personable, and professional. Definitely will work with him and Ashley furniture again.

This store was very inviting! Brandon Warmouth did a fabulous job helping find the right fit for my needs!

Got a great price and had great customer service.

Brian Smith was excellent to work with. He was very helpful and did not try to pressure us in any way. He got us great deals and I highly recommend you ask for him when you visit Ashley Furniture. We will be back for future purchases.

Brandon warmouth was very helpful in the selection of our new furniture he is very dedicated to the service of the store he needs to be recognized or a raise

I highly recommend Ashley Homestore, we bought a beautiful bedroom suit BRANDON WARMOUTH was are salesman and was great, even got us a huge discount as well. Come check them out you won't be disappointed.

There was so much variety at this location. Brian was so helpful and informative. They worked with us on delivering to two locations. Thanks so much

Brandon was very patient and helpful! He kept us laughing!

Worked with Brandon Warmouth. He greeted us and asked how to help. He listened and took us right to what we needed. Awesome experience and got us the best price. We will be back.

Had the most wonderful experience shopping for a new mattress and living room suite. Brian Smith helped us with our choices, very considerate and patient with us. I Recommend Ashley Furniture and the great team they have for your next purchase! Will be shopping here again.

Brandon was very helpful. Dedicated to helping his customers.

Great place and options, Brandon Warmouth was very helpful in helping me find the perfect sectional!

Brandon was very helpful very satisfied with your product

Very professional and Friendly

reanne was very nice and helpful with our experience! we were able to make our first furniture purchase thanks to her and help from the other wonderful employees!

All the workers were very attentive and helpful to our needs and very supportive and nice!

Brandon was an awesome Saleman!

Brandon Warmouth did a excellent job with us

Brandon Warmouth took plenty of time with us. No pressure. We found the mattress that was comfortable and in our budget. Thanks again Brandon.

My sales associate with wonderful help me with everything in a very timely manner didn't try and upsell me a great place

Brandon Warmouth took care of us from the time we walked in the door! He showed us all of our options and worked out the best deal in KY!

We didn’t buy anything today but Justin was super helpful!

Brandon Yarmouth was very helpful and kind. He was great to work with. He help us get what we need

Such an easy process for purchasing my furniture…Brandon was very helpful without being pushy and very knowledgeable …very satisfied…

Bryan was so helpful and easy to work with!

Brandon Warmouth was wonderful to work with! Brandon was kind, knowledgeable, helpful and never pushy. He listened to what we said, paid attention to us and what we were looking for and he made us a great deal on our new living room suite! Thank you, Brandon & Ashley Furniture, Somerset KY. We are sold on the company, thanks to Brandon. This is the first time we've purchased anything from Ashley. We will be return customers!

Awesome nice, answered all our questions!! Would recommend Brandon Warmouth any one. Thanks Brandon for your kindness

Absolutely easy process for the purchase. Wide selection of furniture. Our sales associate, Brian Smith, was extremely helpful. Now, the wait for delivery begins. Because of holidays, 6 to 8 weeks. We were told this up front. Looking forward to our new furniture! UPDATE: just received our sofa, recliner, coffee and end tables. Look great!! The guys that delivered it were professional , and went above and beyond to ensure our satisfaction. They even got here hour plus early !! Thanks again !!

Brandon W. Was great in helping us. He went above and beyond to help us find the furniture we were looking for at a fantastic price. My wife and I really appreciate all his help! I would recommend him to anyone that’s looking for furniture. Thanks.

Had a wonderful experience, we were helped by Brandon. He was very helpful and knowledgeable about every piece of furniture we asked about! Very honest. Thanks Brandon you will have repeating customers from now on!

Brandon was great to work with. He was very helpful with what I was looking for.

Brandon W. was a super salesperson . Was very professional and personable. Helped us out when we had questions , explained the products key benefits and got us a good deal.

Had a great buying experience! Brandon was so helpful finding everything we needed and worked to get us the best pricing. Would highly recommend!

Ask for Brandon. He was helpful and good to work with.

We had a wonderful experience and Brandon was an excellent help! If you visit the store, make sure to ask for him. He is kind, knowledgeable, and the most helpful sales associate I’ve encountered.

Brandon is the best!! I highly encourage everyone to talk to this young man. He knows the products and very personable!

Justin was great. He went above and beyond to make sure we were satisfied. He was really nice and professional. We appreciate him. It made shopping for furniture easy and a good experience.

Understanding of our needs and great to work with. We will be back.

Justin is so friendly, took his time to help us with what we needed. Definitely recommend him for any of you furniture needs.

Justin was very friendly, helped with everything we needed. Great service.

Brandon W. is an asset to your sales team knew his inventory and answered all questions we found him very helpful truly enjoyed our experience! Thanks Brandon!!!

I had a very good experience. The salesman Brandon was very helpful and professional.

Very nice customer service not overwhelming at all very easy to deal with.

We had the opportunity to work with Brandon Warmouth over the last two weeks. He was extremely observant to our wants and needs. He worked very hard to make us happy with our selection of furniture. I would highly recommend Brandon to help anyone make their selection. He is a great young man.

Excellent customer service. Brandon Warmouth was excellent to work with! He helped point us in the right direction and helped with my elderly grandmother to make sure she got what she wanted. Very professional!

Went here for our new sectional and Brandon Warmouth was great. He answered all of our questions and was very helpful on the financial info as well. Felt like talking to a genuine person and not someone trying to sell whatever made him the most money. Will definitely be back for any future purchases.

Brandon was excellent and very helpful when shopping for a recliner. He was very knowledgable and was able to get us a great deal

Greeted at the door by Brandon. He was very helpful, attentive and made sure we found exactly what we were looking for. We highly recommend Ashley Furniture Store in Somerset Ky and ask for Brandon!! Very nice furniture here and so much to choose from!! It was hard to settle on one living room set.

ASK FOR BRANDON! So glad he was the one to help us choose our living room furniture this summer because his customer service skills are amazing. After we left, my husband and I both commented on how helpful and knowledgeable he was, and decided we wanted him to be the one to help us moving forward as we furnish our new home. I just left from Ashley’s again and purchased the bedroom furniture and lift chair.. he makes it so easy to decide, and is patient. Old fashioned service is hard to find…. Ask for Brandon and you won’t be disappointed.. good service deserves to be rewarded.

Brandon was our representative who helped us. He did a wonderful job helping us find what we were looking for and was able to work out all the details. I would recommend Brandon and am looking forward to working with him in the future.

I have a recliner at home from a company that doesn't manufacture couches. So I knew it would be difficult to find a couch that would match it closely enough without clashing. Thankfully, I found Justin, who helped me find a couch that matched perfectly and was within my budget. I highly recommend Justin for your next furniture purchase!

Just Ask for Justin! We came into the store interested in a specific couch and loveseat set we found on the Ashley website. Even though the store didn't have it on the floor, Justin worked with us to get it ordered at a great price. We will be asking for Justin when we return for our next furniture purchase.

Purchased a love seat recliner; should be delivered next week. A great experience dealing with salesman, Justin. Was like talking with family! Justin was very welcoming. He was very knowledgeable about the product; answered all my questions. Need furniture ___ask for Justin!

The store had lots of options and Justin was able to help us pick the perfect set for our home. I’m super excited to have my new couch and recliner delivered!

This was our lucky day! Our Sales agent, Brandon Warmouth, was such a big help. We went in looking for a recliner and Brandon showed us many options available. We selected a beautiful, rocker recliner, and Brandon worked to find us the color we needed, AND was able to provide delivery us delivery the same week! We definitely recommend Ashley Furniture.

Great experience at Ashley Furniture once again! Brian Smith took great care of me and made my buying experience super easy and fun! Always shop local and they make it easy to do so! The entire staff was awesome !

We came in hoping to find some furniture for our new home. Left with more than we expected same day delivery and amazing customer service! Will definitely be back again! Ask for Brian

Brandon was very helpful in helping me get my bed! Highly recommend asking for him when you come in!

Justin was super helpful!! Super great prices

Stopped in to look at furniture, Justin immediately met me at door to see if there was anything he could help us with. Very knowledgeable and helpful employee.

Justin helped us look at couches and was very knowledgeable and helpful!

Ask for Justin, I told him what I was looking for he took me right to it. I had a fast and easy experience. Highly recommend Justin !

Justin provided outstanding service at Ashley HomeStore in Somerset! He was super friendly and knowledgeable, helping me find exactly what I was looking for. The whole experience was smooth and stress-free, thanks to his guidance. Highly recommend working with him!

Justin was fantastic to work with at Ashley HomeStore in Somerset. He made the whole process quick and easy, and I never felt rushed or pressured. He really listened to what I needed and helped me find the perfect furniture. Great service all around!

Justin at Ashley HomeStore in Somerset was absolutely amazing to work with! He went above and beyond to ensure I found exactly what I needed for my home. He was knowledgeable, patient, and really took the time to explain the different options, which made the decision-making process so much easier. What really stood out was how genuine he was—he wasn’t just trying to make a sale, he genuinely wanted me to be happy with my purchase. The whole experience was great from start to finish, and I couldn’t be happier with the service I received. If you’re shopping at Ashley, be sure to ask for Justin—you won’t be disappointed!

I had a fantastic experience with Justin at the Ashley HomeStore in Somerset. He was incredibly helpful and made the whole process easy and stress-free. What I really appreciated was how patient he was. I wasn’t sure exactly what I wanted when I came in, but Justin took the time to ask me questions and understand my style and needs. He gave me great advice without being pushy and made sure I was happy with my choices. The quality of service he provided was top-notch. If you’re in the market for new furniture, Justin is definitely the person to see. Highly recommend!

I recently had the pleasure of working with Justin at Ashley HomeStore in Somerset, Kentucky, and I couldn’t be more impressed with the experience. From the moment I walked in, Justin greeted me with a warm and friendly attitude, making me feel comfortable and well taken care of. He was incredibly knowledgeable about all the furniture options and took the time to really listen to what I was looking for. He wasn’t pushy at all, which I appreciated, and he helped guide me to the perfect pieces for my home. His attention to detail and customer-first approach made the whole process seamless and enjoyable. If you’re looking for someone who genuinely cares about helping you find what you need, I highly recommend asking for Justin! He made my shopping experience at Ashley HomeStore exceptional.

If you’re looking to buy some new furniture I would recommend talking with Justin he knows exactly what you’re looking for

If you need anything Justin is the one i recommend!! Super professional and helpful, i highly recommend him for your needs!

Great product at amazing prices and the staff was very knowledgeable and helpful. I will definitely be coming back to buy from Sharron!

Brandon was super helpful. Would recommend them to anyone!

Easiest furniture shopping experience I have ever had. Justin was extremely helpful and very easy to shop with! Very willing to work out a good deal with us when shopping for new bedroom furniture! I would highly recommend using Justin at Ashley for a smooth shopping experience!

Salesman Justin was absolutely awesome. We walked in at 20 minutes till close. He was very patience and was not offended by it being late. He was very informative and definitely knew his stuff. We did buy from Justin and he gave us a great deal. Definitely go see Justin if you are looking for furniture

Thanks for helping me out today Kellen!!! Very pleasant experience . I highly recommend.

Getting answers on delivery are almost impossible. Nobody calls you back. I ordered 10 weeks ago (I was told 6 weeks) and 3 times I've been told "it's on the truck " I will go somewhere else next time

Brandon Warmouth did an outstanding job. He’s not pushy, he’s knowledgeable and he’s fair. Make sure you ask for him!

Visited the Somerset location during their mattress blow-out sale. Brandon was amazing. He was very professional and personable. He helped us find exactly what we needed. Thanks Brandon!

Stopped in today after church to browse their selection of mattresses. They have so many great options to choose from. We were greeted by Justin who was more than helpful. He gave us a breakdown of each feature the mattresses came with and didn’t hover like some salesmen do. We will definitely be back soon and will make sure to ask for him! If you’re ever in town and visit Ashley furniture, make sure to ask for Justin!

Such a wonderful store. I walked in and Justin immediately greats me and ask how he can help, and what I was looking for. I said that couch right there but a little bigger. I asked if it came in a bigger size he said have a seat here and we will talk it over and yes it does! So nice so helpful! Everyone there that looked your way smiled! So friendly! They definitely have my business now and for a long time to come! So many options in any kind of furniture you could need!

Justin was great to deal with, he worked hard getting us what we wanted for the price we wanted! He’s very respectful and great to talk to, not your typical salesman and could cut up and joke with while doing business! Go see him for your furniture needs!

Justin Hill helped us purchase our dream couch. He was so friendly, so helpful, so patient and overall the best salesman. 110% recommend asking for him if you are in the store.

Brandon was excellent!! Thank you so much!!

We were shopping for a recliner and Brandon was are sales rep. He did a fantastic job,no push just let us know about the product so it sold it self.

Brandon was extremely nice and very helpful!!

We just moved from out of state and needed some furniture for our new place. The staff, especially Brandon, were very helpful and friendly. Worked with our budget to help us find the right furniture for our place.

Got our new bedroom set here & everything was awesome. Huge shoutout to Justin for being so great! 10/10 will return for our future furniture needs

Our sales person was Brandon Warmouth, he gave excellent customer service and helped us to make the purchase of a dining room set. He is really good with customers and a true asset to your company. Very helpful!!

Brandon was great! Very helpful, knew everything about the future we were looking at. This is the salesperson you want!!!

Great experience Justin hill was great to work with

If you’re looking for furniture in Somerset, this is our go to place. Justin Hill helped us find what we were looking for, no pressure, and helped us get a deal at the same time.

My dad and I had an enjoyable experience shopping here. Justin was generous with his time, kind and enjoyable to talk with. Justin has a great personality, answering all our questions and we would very much work with him again and recommend him to others.

I stopped to shop here and Justin helped me shop and was extremely polite, helpful and the customer service was exponential. Highly recommend shopping here!

Amazing people! Very nice and ready to help. Made my shopping experience so much easier! 10/10

Very professional environment, Brandon Warmouth was extremely helpful in helping us find a couch we wanted.

I was very impressed with their Salesperson. Extremely helpful and knowledgeable. Their Customer service is wonderful. I would highly recommend this store.

Great salesman and service.. Excellent snd helpful with all question's. We would shop here again.

Great family owned business. If you want to support local and not corporate this is the place.

Brandon was a pleasure to work with. He went above and beyond to help us find the right furniture for our home. If you are at the Ashley Furniture Somerset location, we highly recommend asking for Brandon.

We went in here just to look. We seen many amazing pieces however there is one that stuck out to us, note we didn’t get it yet. The staff were there to answer questions every step of the way, literally.

Ashley Brandon Warmouth very nice very helpful great service

Brandon was excellent!! He was very informative and provided great recommendations. We will definitely be shopping here again!

Very good experience from the store and from Sharon. Helped us with a great deal on a new mattress and outfit. Sharon was attentive and professional but wasn’t pushy or aggressive in trying to sell us on things we didn’t want. Would recommend stopping in here if you’re in the market for furniture.

The staff was very helpful and friendly. Especially the gentleman who helped us, Justin. He was very friendly the whole time and helped us find exactly what we wanted. He didn't nag us and try to upsell things we didn't want.

Great place to buy your furniture. Salesman Justin Hill was extremely helpful, answer all our questions & concerns. Th u Justin for an enjoyable shopping experience

I came to Asley's Furniture to find a comfortable and practical sofa for my large family, my salesman was Brandon, he answered all my questions very specifically and was patient and very helpful, when I was unsure about choosing this or that item. He was very professional and very friendly. I can only recommend this store for their choice and the quality of their items

Had good experience and help with sharon

Ashley store in Somerset is the best! Especially Sharon she went above and beyond to help us with all our needs! Extremely nice well mannered! So happy with the outcome! Excellent quality on all your home needs! I recommend you all to check it out and ask for Sharon!! You won’t be disappointed!!

Nancy Cox was AMAZING! Wonderful experience, very helpful and a pleasure to do business with!!

I am giving a one star because I have to otherwise I will give it a zero star. I was here to buy sofa and coffee table for my house and David Davis navigated me in store and I choose sofa and coffee table for my living room but both were very overpriced so we decided to negotiate with him. Than we settled on one price and he said he will give us a call when he is ready. We waited for his call more than week but never received any call from him so we called him back multiple times but he never answered back. Will never shop again here. Worst customer service ever and worst experience ever.

I highly recommend visiting Ashley Furniture in Somerset and asking for Kellen Wilson! He was incredibly helpful when we were updating our furniture for our home. Kellen was friendly, knowledgeable, and made the entire process stress-free. Unlike other places where you might feel pressured, Kellen made shopping a truly enjoyable experience. Financing was a breeze, and we absolutely LOVE our new furniture. It has truly helped make our house feel like a home. Thank you, Kellen, for all your help!

We do all of our business with Ashley and Buyers Paradise. The folks are great people, attentive and always willing to go out of their way to help!

I went in to look at a bed set and David was my sales person, he helped me figure out what I was looking for with good prices. Will definitely be back to make a purchase.

Great store

Worst store experience ever. We're getting ready to move into a new townhouse and we were looking to spend between $3K-$5K on a new mattress with massaging base. We walked around for 15 minutes while 2 employees stood there doing absolutely nothing yet refused to even acknowledge we were even there.I reckon because we were dressed casually in jeans and tshirts they just assumed we didn't have the money to pay for what we were looking at. Well guys you know now what happens when you assume, just sayin. Fairly certain Kemper furniture will appreciate our business!!!

Sharon was awesome!

Customer service was great and friendly. They helped me to get my stuff figured out and helped me set up my finance process. Prices were great. Got my bedroom suite quick and love it. Would highly recommend!

Carl Diamond is the man. :)

Great experience!!! From the sales process all the way to the delivery process. Cannot thank Kellen and the staff enough! Will be back for future furniture needs!

Always a positive experience. Great owners.

Found a kitchen table online we liked stopped in and ordered it. Table arrived before the said shipped date and was delivered on time. Very professional sales and delivery!!

Great selection, great customer service. The only place I'll buy furniture

Will never buy from here again ordered a table 4 chairs and a bench ordered in October 2023 table chairs finally came in but bench wasn't with it I think they sold it out from under me so it has been ordered again and still don't have it don't waste your time here go to Kemper furniture they back up what they sell

0 out of 10. Would not recommend. By far the worst furniture store I’ve been to. Completely overpriced furniture of the same quality you would find at Big Lots, incompetent sales people that treat customers like they’re an inconvenience, and delivery policies that seem to change with the blowing of the breeze. I’m not sure where the entitlement comes from working in a furniture store, but after spending over $4k on a couch, I don’t feel as though my wife should have left the store crying after being talked down to and belittled.

I will never buy from Ashley Furniture in Somerset again. It takes way too long to get your order and then you get the run around on order status. I had to call 5 times to find out what was going on after more than 8 weeks waiting. UPDATE: Finally got delivery, but...they sent the wrong love seat!!!

Very friendly service that have gone above your daily floor sales person. They are welcoming, friendly and worth your time to check out the great deals.

A little pushy, i like salesman a little more laid-back.

We stopped in today just to look around and ended up finding an amazing mattress in the mattress showroom. We had a few questions and Ross helped us with everything we needed, including on how to test to see if a mattress really is be the best one to take home -- that really sealed the deal on the one chosen. We were able to talk to the manager on the floor and got a good deal on the asking price. Thank you! We'll be back in the future!

Called and ordered what I wanted over the phone and we got it a little earlier than they promised and I like the product!

Sharon was amazing! Very patient and informed. Helped us make the best decision for our family.

We were window shopping while in Somerset and burning some time for the day, when we decided to stop in at this Ashley store to look at some living room furniture. A wonderful young man, Ross, welcomed us as we started wondering around. Told us if we had any questions to ask away. He then sat down and let us go about our business. I'd much rather look around myself than have a salesman follow me around and try to sell me anything and everything under the sun. So we found this lovely couch and loveseat and sat for about 10 minutes discussing and talking. Well, we finally talked ourselves into buying the furniture. We found Ross and he helped us so swiftly and smoothly get approved for interest free financing and even saved us OVER $600 on the set, even after we had sat down and was about to purchase the set for the displayed price. He said we deserved the memorial day sell coming up. Goes to show he wasn't trying to con us into buying them because the discount came AFTER we already decided to purchase the furniture! So thank you Ross for being so kind and helpful and it was a joyful pleasure to make this purchase with you!!!!

Sharon was very helpful. The store was very clean. Great place to shop if you’re looking for furniture.

This is not the first time experience w/ Ashley Furniture store in Somerset! Sharon is my salesperson. She is amazing with kindness and patience! Even if it takes days to make up your mind!!—- Anytime I go to this store, I have in the past—- and will in the future—always ask for Sharon!!

Very helpful, Efficient

If I could rate less then 1 star I would. They have very little in stock. You have to order everything and it takes at least 3 months. I would never recommend shopping at the Somerset location. All stores are independently owned.

WARNING* DO NOT GET YOUR FURNITURE HERE! If it's not in stock it'll take 3+ months to get it and they will not allow you to cancel your order! Trash place. Trash people. Wouldn't recommend to anyone not even my worst enemy.

Great service! Excited to get our furniture!

Couldn't find what I was looking for, but it's always fun to shop. The sales people let you know they're available to help and then give you space to look around. Not high pressure or hovering. When I did ask for help the sales associate seemed like he wasn't 100% familiar with what they had...maybe he was new.

Wonderful experience at Ashley Furniture in Somerset, KY. Sharon was wonderful to deal with and made the purchasing of our new couch a breeze.

The employees were very helpful and throughly explained the process and how everything would go.

Excellent selection and customer service!

Exceptional service, great selection!

If I could give 10 stars I would.

Staff at this Ashley store is always super nice and welcoming! The store itself has a great selection. The only thing you need to know is that the furniture is to-order, which means it'll be a while before it gets to you. Knowing this, it's great, and beautifully arranged, pleasant to walk around in. Staff are always eager to help- Make sure to ask for Meredith!

Absolutely stellar service with attentive staff. I have been to the store on copious occasions and every time it has been a positive experience.

If you need fast, reliable furniture and outstanding customer service in the Pulaski county area, look no further!

Great furniture. Very comfortable mattress purchased from there! Salespeople there are very helpful, knowledgeable, and friendly.

Ashley’s has a great selection and wonderful staff, such a excellent shopping experience!

Professional staff, and friendly. Meredith Frye and her team are quick to resolve issues and help in any way they can.

Recently got living room furniture from Ashley’s. Salesperson (I think his name was Carl) was very helpful. Will be shopping here again.

Nice selection, helpful staff

Meredith was extremely helpful and wonderful to work with in getting my new bed. Amazing customer service! 10/10

Wonderful staff. Very helpful, especially Sharon.

Love this store! Our whole house is furniture from here. Meredith is always so helpful.

Everyone was friendly, store was clean, but nothing was for sale.

I ordered my furniture October 2021. I had to repeatedly call and FINALLY got my furniture delivered September 2022. The chest was damaged and was told “you can refuse it they can try to fix it”. My couch had an indention in the fabric that had almost created a hole in the fabric of the couch. It has been nothing but a NIGHTMARE dealing with them. I will NEVER again do business with them and will tell everyone I know to never use their services.

Nice furniture, sometimes a little pricey

I now know why they had no people in the store. I found a sectional that I put a deposit on, then I found it on the Ashley store site $1000.00 cheaper and they told me they wouldn't honor it. They wouldn't even come down a little. I then got my money refunded and went to another Ashley store and got it $1000 dollars cheaper. Imagine that! Don't go to the store in Somerset because they are greedy and rude. Go to Kemper or anywhere else than this chain in Somerset. I can't believe I was treated this way. Also a note that not all the Ashley stores are this way, but the one in Somerset is horrible. Save your money and your time.

The only reason I'm rating 1 star is because I couldn't give them a zero. Walked into the store to use a store credit to find employee's checking their watches(it was an hour before closing) Only for them to not honor the store credit. Manger was leaving and wasn't the least interested in helping or explaining why they wouldn't honor it. Ended up driving another hour to another store who did honor it and service was top notch. The Somerset location will never get my business again and to think I was about to give them a good chunk of money. If you are looking for great customer service, please don't waste your time like I did, shop elsewhere.

Prices are to high. Need prices on their furniture so I don't have to ask.

Was a nice and pleasant experience, would recommend for any one wanting nice reasonable furniture

Me and my fiancée recently purchased a sofa & loveseat from this location... Kellan was so polite and helpful throughout the whole process!

Had to order a couch that I wanted, this was back in Oct of 2020, couch finally showed up in Feb 21.The couch showed up damaged and had to be sent out for repair. The repair was made! Currently still waiting on the ottoman that I purchased with it, and was told it would be an additional 3 weeks again. Never would I recommend doing business with this store.

Nice staff. Very helpful

They act like they don't want to sale anything

I went in today to purchase bedroom furniture and I was told they would not stand by the price match garentee online. So disappointed that I can't support a local store. I would have spent a $1000.00 more with them and had to wait 16 weeks for the items to arrive. So I recommend shopping around you will save time and money.

Very nice and helpful people. Very nice clean outstanding

Great stuff here but it is high

Very pleasant experience! Carl Diamond was most helpful and patient while I was trying to decide which sofa and chairs to buy. Love the choices I finally made. Had to order my choices;could be 6 weeks until delivery. Looking forward to new living room. Thanks Carl!

Was not a fan at all..

I have a lot of nice stuff but it is pricey

Be prepared if you ever have to order for them you have a long wait coming. We waited two and a half months for a loveseat I would have gave zero stars but it's not an option

I like the furniture i chose. It is a great addition to my living room and a bedroom. However there is a small tare in the arm of the sofa. Which i pointed out to delivery person. He took a picture and told me Ashley would send someone to either repair or replace. Im still waiting to hear from Ashley about this. Hence the 3 star review.

They were rude when I asked them to price match the Ashley website furniture I had also a coupon for $50 off that I got with my credit card which they refused to honor. And the furniture took almost 8 weeks to get. Needless to say I didn't buy it because they would not honor their own coupon.

We ordered all furniture that was needed for an apartment. We were promised it was all there. When we pulled to the loading dock, their wasnt any mattress or box springs. After deliberating with amanda, at the ashley store, she informed us we would not be getting them, she would have to order them. Now we have nothing but rails, headboard and foot board. We will never darken ashley furniture's door again. Also, we paid for the mattress and box springs. I wouldnt recomend this store to my worst enemy.

I had a good experience,the lady that helped me was very kind & patient with me,plus its coming earlier than I thought, I will try Ashley furniture again sometime.

The store is amazing and Sharon helped tremendously!!!

Update February, we're still waiting for things to get fixed, they told us they've got the parts to fix it, we're just waiting for it to be fixed.. when it's fixed I will update this whole post to reflect that we're hopefully satisfied with our purchase.. We've recently bought about $4,500 or more of furniture from Ashley's we're still waiting for almost 2 months now for the last things to come in.. our Mattress we bought is already denting after only a month it was showing in the center, I have sent photos and called repeatedly, I still haven't received any emails back in response to the photos, not sure if I ever will.. I am hoping they will help us in the end but so far I feel very nervous having spent $1299 for a Mattress that starts deforming after a month.. I will redo my review once this is all over and I waited as long as possible to even write this review because I really hoped I would get it resolved.. this is why I bought from Ashley and not Walmart or some Discount place..

Large showroom with an excellent selection of quality furniture. Although we didn't purchase on our last visit, the salesman was helpful and was not clingy or pushy at all. They were however attentive to any questions we had. We did pick out what we want and plan to purchase after the first of the year.

Absolutely wonderful service! Beth was so kind and patient. We are very excited to receive our lovely new furniture! I would recommend Ashley HomeStore to anyone looking for great furniture and excellent service!

I regret that I am unable to give a 0 star rating. Single worst shopping experience of my life. From the in-store process to dealing with management for weeks to waiting months on my items to be delivered, all aspects of my $6000 purchase make me physically ill and angry when I think of them. I will never recommend this place to anyone I know. I’ve never left a review on anything before, but this store deserves it and any future customers should get a fair warning. Don’t do it!!!

Very expensive

Love the selection, although I was pre-approved for a credit line, I was never approached by a salesman. Good thing for my bank account.

I'm only giving Ashley HomeStore a 3 star as of now. I dont like reviewing until after I hv received my furniture so that way I can review the entire process. Saleperson was nice but you know they have to be to make that sale, they gotta earn a living too. This person was not pushy, and did not hover around...she actually gave us time to look around before approaching us again. I told her what I wanted, she pointed out a few suggestions and helped my purchase stay within my budget. I was approved for a credit limit fairly quickly, just enter your info into a kiosk and it instantly verifies you for credit depending on how good your credit is. I purchased a bed, mattress that was on closeout sale and the mattress base, comforter set, 10 yr protection plan, and mattress cover for $2,888.00. My monthly payments will be in the $120 range on a 2 yr payment plan which I am ok with as it's another open line of credit which helps build my credit. The more open lines of credit you hv the better for your credit history. If I can remember, I will come back in 4 weeks and update my review as that's how long it takes to get everything ordered and delivered. Oh delivery charge for local area was $79. ***8/30/19 Bed delivery came within 3 wks of purchase, delivery guys were nice, and very efficient. My original bed was a sleigh bed with storage which didnt fit with mattress base...if get a fancy mattress that raises up and down the base will not fit d/t the storage drawers. Delivery guys told me to call the store back and they would replace the bed which they did. Replacement bed came another 2 wks or so later and mattress base worked great. All in all I was ok with the service. My monthly payments are $124 a month.

Big selection of furniture, best value in town. Our sales lady was awesome!

We placed our order for a hide a bed and recliner 5 weeks ahead and were assured they would arrive in time for our house guests. They did not. The salespeople will apparently say and do anything to make a sale. Beware.

Very helpful and actually let us tale home our purchase. No waiting. Loved it.

The buying process was pleasant. However, it took over two months to get our furniture because they forgot to notify us that it had arrived. We were told one month. I was not pleased with the way the delivery guys were banging around and dropping heavy metal rails and such on our floors. I was scared they were going to scratch them.

I loved the selection of furniture and would have given 5 stars, however, the sales lady did not give me the discount I was supposed to get (online price match). I asked her several times if she applied the discount prior to the transaction being complete and was told yes, only to find out after the receipt was printed that she did not honor that price match. After much discussion, she finally honored the online price.

They have employees that will help with anything 😊😁😁😁

Very helpful and knowledgeable about the furniture I was interested in.

I have always loved furniture from ashley. I call or walk in and order what I want. The sales staff are super friendly and helpful. Everything is always done and delivered in a timely manner. I will always shop at ashley before I do anywhere else.

Love Ashley HomeStore in Somerset. Sharon Sears, salesperson, is great to work with!

I ordered and paid in full a chair amd a half with an ottoman Feb. 16th, 19. After a month it was not in, I called. It was to be on a truck March 28th. I went in on March 26th just to check on it. They told me it "might" be in the end of April. I had them return my money. The day I ordered the items I was told they were available. Never doing business there again. The same day I requested my money back I went straight to Kemper, the furniture I bought there was in my living room in 4 days. Go to Kemper.

I was unhappy with the customer service I got.. I wanted to purchase additional items but I felt the person who was servicing me couldn't work with me. She was going to charge me two times for shipping . I wanted buy a couch and chair but wouldn't work with me on the price. So I went somewhere else to buy what I was looking for and who was willing to work me on the price. Sucks for y'all because I had money to spend. I'm very displeased with your customer service. Your customer service sale associates are rude, snotty, and very stuck up. Then I tried to call your store several times no one could hear me so they just kept hanging up. I was told I'm sorry our phone lines are messed up . It's been over three weeks I was told it would only take three weeks to receive my items. And I still haven't received my stuff. I won't be coming there ever again ..!

What's suppose to be 3 to 4 weeks has turned into 6 weeks. Still haven't recieved my furniture! Not very happy about it at all and this will be my last purchase at Ashley Furniture.

Great selection of couches, love seats, and tables.

Too long have to wait for order.

Sharon Sears did an amazing job of helping us find what we needed on our budget. Very friendly and knowledgeable. Looking forward to buying more furniture in the future from them!

I won’t ever be buying anything from the Ashley’s in Somerset again, I order furniture almost a month ago told me it came in on Monday so I call to go pick it up they tell me it’s not there so I talk to the manger maridith and she tells me it is and that I have to give a 24 hours notice it’s tuesday at 1 so I said okay I can come pick it up weds after 1 and she tells me they can’t do that, that she wants a 48 hour notice. Remind you I’ve already paid for this furniture and I can’t pick it up on the day I want? You have to pick it up when they say you can. Horrible experience.

Very nice and helpful! Will definitely be doing business with them again in the future!

Went with a friend, "just looking." Found 2 beautiful Scarlet and Gold pillows, on sale. They are so soft to the touch..a real bargain! Then as I casually looked around, I discovered a gorgeous kitchen island, which has the exact colors in my kitchen. We ordered it. Cannot wait for it to arrive!!😀😎😍

No help, not friendly

Amanda was amazing. She talked to us as people and was very helpful!!

Highly Recommend this store! Carl was Extremely helpful in the process of my Wife and I getting a new bedroom suite, in which we added pieces and took away pieces to create the suite that fit us! Thank You Carl and Ashley Homestore of Somerset, KY!

We stopped in looking for a new bed for my 15 yr old, we were quickly greeted by Sharon, she let us know that if we did not find what were looking for on the floor she could show us more on the website. After looking through the site my son found "his" bed, while ordering Sharon was able to get us a great discount. She completed the transaction quickly and efficiently. I was so pleased with whole experience and how speedy it was. Thanks Sharon for a great experience!

Great experience purchasing a be sofa for my grandmother, plus fair pricing!

Nice variety, fair pricing

Sharon was very friendly and helpful. I fell in love with a grey sofa instantly and Sharon sold me on a memory foam mattress. I will be back and will recommend this store to anyone needing furniture.

The salespeople are very pleasant, and the furniture is good quality.

Sales person was very friendly and knew what she was talking about we would definitely recommend them to other people.

I really had a good experience at your store and Sharon was so super helpful, she was very patient and professional and I really enjoyed my time with her. She went above and beyond to try and find what I wanted, she tried her best to make sure I was happy when I left the store and I was. I don’t think I would have purchased as much as I did if it had not been for her, she made sure I got what I wanted.

Meredith is brilliant and precious, helping me find lovely and functional things that I needed and within my budget!

Meredith was so friendly and curdeous, she was very helpful in finding what we needed and put us at ease. We will be back

Friendly

I just went in to look at various things. They have a nice selection.. I wasn't pressured ,I was left alone which I appreciated.. When I am ready ,I will go back .. THANKS..

When I went to go buy the staple pieces for my living room, the process of trying to pick certain pieces was almost enough to make me drink myself into a complete stupor. However, Morgan was there, saving me from the plight of having to be an adult for once in my life. I don't do well with any type of decisions-. In all seriousness, the environment of the store was comfortable. The employees were incredibly nice--especially Morgan who was helpful and incredibly nice. She gave me a realistic price and help me settle a delivery date for my living room suite. Morgan being realistic was extremely appreciated considering that I was often "talked into" trying to but "add-ons" with other stores. Don't waste your time at other furniture stores who want to sell you as much as they can!!

Beth and the other lady that helped us (sorry I cannot remember her name) are so fun to work with. We went in to look at a sectional we saw on the website and Beth asked if we needed help with anything. We never felt pushed or bothered like most salespeople tend to do. The customer service is great and because of these friendly ladies we will share our experience with others and we will be back to purchase again when we need to!

I recently purchased almost $15,000.00 of furniture from Ashley Furniture HomeStore in Somerset Ky. I have dealt solely with Natosha. She was extremely helpful, very knowledgeable and personable. I will write another review after my merchandise arrives. Thus far I am very pleased with my experience and this company. Thank you.

Notsha was very helpful and answered all of our questions...

They installed my front panel on my bed upside down, I mean seriously. When I order a crystal piece for my bed they said it was for for and then only gave me one when I called back they took a message and never called me again and I've spent thousands there over the years. I won't be back

Great products built to last, time to build products are the only down fall.

Very overpriced, came in interested in buying furniture and couldn’t get any help. I don’t know if I didn’t looked like I couldn’t afford it or not but nevertheless I did not enjoy my experience.

No one acknowledge my presence. Sofa I wanted to sit on was stacked on top of another one. No description on tag. Scanned UPC with my phone (twice), Was NOT even a sofa. Dissatisfied

Took forever to get my sectional and when I finally got it they had screwed up and sent the wrong addition to my sectional..

I will only walk in to physically see the furniture im interested in, and then ill leave lol. So long story short i had cash in hand, ready to buy that day for my mother in law. I was ready to purchase a kitchen island that was around 1200$ But they couldnt sell the display island and had no more available. They wanted me to wait a month and would not come off the full price and got snoody. Lol so i took my cash to Ashley in Richmond Ky. Got that exact same island for 750$ WITH 2 BAR STOOLS that were 100$ a piece...didnt make me pay for them though ^_^ So satisfied with Ashley furniture in Richmond. And remember people....furniture is negotiable ;) because our time and money are valuable. Thanks Ashley of Somerset for only leading me to the same furniture but way cheaper with no snoody nobodys. =) P.S. the island is wonderful.

So I walked in with my wife and children, asking about sectionals, each question I asked the salesmen rolled his eyes and acted annoyed. He was unbelievably rude, we literally walked out it was so bad. Majority of my furniture from My bedroom suite to my kitchen table is ashley. The furniture for my newly finished basement I can promise won’t be.

Excellent customer service skills by both of the sales associates that helped us with our custom order. Will recommend.

Wonderful store , wonderful prices!

Going through remodel, will see if it gets better.

Nice store, even though they are disorganized due to construction now.

Great Service and the sales staff does not pressure you.

Great prices and staff. Stayed open past hours to assist in my sale... Thanks to Amanda

Large selection