Ashley | Somerset, KY 42501

I ordered my furniture October 2021. I had to repeatedly call and FINALLY got my furniture delivered September 2022. The chest was damaged and was told “you can refuse it they can try to fix it”. My couch had an indention in the fabric that had almost created a hole in the fabric of the couch. It has been nothing but a NIGHTMARE dealing with them. I will NEVER again do business with them and will tell everyone I know to never use their services.

Nice furniture, sometimes a little pricey

I now know why they had no people in the store. I found a sectional that I put a deposit on, then I found it on the Ashley store site $1000.00 cheaper and they told me they wouldn't honor it. They wouldn't even come down a little. I then got my money refunded and went to another Ashley store and got it $1000 dollars cheaper. Imagine that! Don't go to the store in Somerset because they are greedy and rude. Go to Kemper or anywhere else than this chain in Somerset. I can't believe I was treated this way. Also a note that not all the Ashley stores are this way, but the one in Somerset is horrible. Save your money and your time.

The only reason I'm rating 1 star is because I couldn't give them a zero. Walked into the store to use a store credit to find employee's checking their watches(it was an hour before closing) Only for them to not honor the store credit. Manger was leaving and wasn't the least interested in helping or explaining why they wouldn't honor it. Ended up driving another hour to another store who did honor it and service was top notch. The Somerset location will never get my business again and to think I was about to give them a good chunk of money. If you are looking for great customer service, please don't waste your time like I did, shop elsewhere.