Ashley | Baltimore, MD 21237

Ashley Baltimore, MD


Your Local Furniture, Mattress & Decor Store

Ashley is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley is passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley showroom today.

Customer Reviews
3.3 Star Star Star Star
(912 reviews)
Star
Jimmy Murphy 1/17/23

The cheap plywood frame within our couch broke within 6 months from normal use, well within the claimed factory 1 year warranty that they refuse to honor. Additionally we purchased the extended warranty, and they still aren't doing anything to make things right. Run from these con artists. They won't honor the warranty on their cheaply made furniture.

Star
Eliza Burnett 1/2/23

Absolutely terrible customer service. One person will tell you one thing and another will tell you different. It’s clear no one has had proper cohesive training in this place. We’ve tried multiple times to file a claim with the “insurance” we bought just for a different excuse of why it’s not covered. The last person we spoke to said manufacturing issues are covered to an extent..yet our beam being broken isn’t but “a screw coming loose” is. A screw must be loose in whoever did the underwriting for this plan. Also, “to an extent” .. who decides what that extent is?! I asked for proof in writing of what the “extent” is and what it includes/excludes. The response to that? “It’s not about proof.” What does that even mean???? Now we are at the point where Ashley no longer makes replacement parts for our couch (that is still within the warranty window that we purchased) so best they can do is return the $90 we had to pre-pay for a specific replacement part BEFORE THEY EVEN KNEW IF IT WAS POSSIBLE! We had to call multiple times to just get that info alone. Each time we were told that the manager would give us a call back within the next business day—surprise, surprise that NEVER happened. Now they’re saying that nothing is covered, they can’t replace anything, and if we want our $90 refunded we need to go in store and see what they can do about it. We live an HOUR away! Luckily we just moved back from across the country or we’d really be SOL. Absolutely unacceptable. DO NOT BUY FROM ASHLEY! DO NOT BE FOOLED INTO A “PROTECTION PLAN” BECAUSE ITS A WASTE OF MONEY! And certainly don’t go to this location. Though to be fair, we’ve had problems at another location too. Do better, Ashley. This is pathetic.

Star
Rick Gibson 11/16/22

This was the worst experience I have had. DO NOT USE ASHLEYS IN WHITE MARSH. The furniture is junk and they don’t stand by their product.

Star
Steven Thornsberry 11/5/22

4 plus months and 3 deliveries later we finally got 4 pieces in the right color. Last time going there.

Star Star
PAUL Craig 10/16/22

Went to look at bedroom furniture overpriced Presswood furniture not worth two cents don't waste your time going there..

Star
Heather Wiley 9/25/22

This place is a joke. I suggest going to a different location. If I could give 0 stars, I would!

Star
Rita Santibañez 9/15/22

For the price I paid for this furniture I would have expected better service and quality. I had my sofa for less than 6 months when bowing and creaking started. The issue was deemed customer use, and I was unable to discuss the issue with anyone. Not sure how sitting on a couch, its ONLY purpose, and the piece no longer functioning for that purpose could be called customer use when less than 6 months have passed. To me that is the definition of a manufacture defect. Unfortunately, I will not be returning for any future home needs.

Star
Deborah Blocker 9/7/22

Star
Janet Rohner 9/7/22

I ordered a lot of furniture - most people reference delays. My issue wasn't so much a delay as it was the delivery men couldn't figure out how to get the furniture into our house. They damaged walls, doorframes and made a huge mess. Ashley sent a different crew who put the furniture in my house and set it up in less than 10 minutes. I forwarded photos to Ashley of the damages as they asked and they told me to get an estimate - I sent the estimate and then they washed their hands of me. Never took steps to file the insurance claim, pay for the damage of wallboard repairs and paint and even didn't follow thru on sending a gift card they had promised. I would not shop at Ashley or its parent company ever again.

Star Star Star Star
Roula Harfoush 8/5/22

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