Ashley | Baltimore, MD 21237

Ashley Baltimore, MD


Your Local Furniture, Mattress & Decor Store

Ashley is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley is passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley showroom today.

Customer Reviews
3.3 Star Star Star Star
(924 reviews)
Star
Heather Brewer 9/25/22

This place is a joke. I suggest going to a different location. If I could give 0 stars, I would!

Star
Rita Santibañez 9/15/22

For the price I paid for this furniture I would have expected better service and quality. I had my sofa for less than 6 months when bowing and creaking started. The issue was deemed customer use, and I was unable to discuss the issue with anyone. Not sure how sitting on a couch, its ONLY purpose, and the piece no longer functioning for that purpose could be called customer use when less than 6 months have passed. To me that is the definition of a manufacture defect. Unfortunately, I will not be returning for any future home needs.

Star
Deborah Blocker 9/7/22

Star
Janet Rohner 9/7/22

I ordered a lot of furniture - most people reference delays. My issue wasn't so much a delay as it was the delivery men couldn't figure out how to get the furniture into our house. They damaged walls, doorframes and made a huge mess. Ashley sent a different crew who put the furniture in my house and set it up in less than 10 minutes. I forwarded photos to Ashley of the damages as they asked and they told me to get an estimate - I sent the estimate and then they washed their hands of me. Never took steps to file the insurance claim, pay for the damage of wallboard repairs and paint and even didn't follow thru on sending a gift card they had promised. I would not shop at Ashley or its parent company ever again.

Star Star Star Star
Roula Harfoush 8/5/22

Star Star
Paul Sekav 7/29/22

I don't think it looks as good as it is in the picture

Star
Dizhann Smith 7/11/22

This is the most unprofessional business I have ever seen. Go to value city you will have a better experience

Star
Derek Root 6/19/22

Stay away from Ashley. We’re still trying to get a refund from the shady store that closed in Bel Air.

Star
Sandra Mack 6/17/22

Still waiting for a bed that I ordered in Feb of 2022. My most recent communication from the store said that it would be in on July 3rd! Very dissatisied with the sales and service at this store. I was initally told it would arrive by the end of April and should have left the store at that time. When I turned to leave the store and go elsewhere, I was told it could be ordered from a store in VA and arrive mid March. The mattress and boxspring arrived in time in time for my guests the end of April so they slept on that. I'm still looking at boxes in my room because the rails and footboard arrived in June but the headboard was damaged. Spoke to someone at the store who promised to return my call but never did. I have contacted customer service but they said I needed to contact the store for compensation. At this point, the only thing the store has done is take my money.

Star
Tom Hargett 3/22/21

Bought a dining set in the store. They sent the wrong bench and charged me $50 more to basically fix their mistake. They break down items to match the price guarantee but I still paid $50 to get what I ordered originally yet originally paid the correct price overall. Customer service is not a word in their vocabulary. I have been called a liar and put at blame for their mistake which they even told me was theirs on the phone. I bought a dining set, tv stand, couch and oversized chair and ottoman. The living room set I am still waiting for but they told me it could take 16 weeks. The unprofessionalism is unparalleled. If you are lucky enough to get everything ok then good luck to you. I will not spend another dollar with this company. $4000 and I was treated like an enemy. I am extremely happy to buy the rest of the furniture I plan on ordering with another company. All for $50 and the rudeness of your employees. I will also glue the nail heads back in the chairs myself because I can’t even imagine the headache that would cause even with buying protection plans. Ariana is a joke. Liz seemed a little better but still the absolute most combative person to deal with. Do not shop here. Update:Replacement bench that I had to pay an extra $50...extra to paying for the cost of it. They wouldn’t take the bench they put in the wrong order for back. Had a literal 20 min standoff with the delivery guy. Called the store Liz wouldn’t get on the phone but the girl who answered and relayed all the messages for 20 minutes because Liz was busy...for all that time. Way to go Liz. The girl who answered was very empathetic and reasonable. Girl....you are better than Ashley!!!! The delivery guy threatened me because he wouldn’t take the bench I DID NOT ORDER back. I had to ask him to put his mask on and wait outside. If there was a punchline… This would literally be the funniest story I could tell. It’s just sad. 6/2022 I still have the dining set, rarely use so it’s held up. The couch was replaced 6 months later by a crate and barrel. I sold the Ashley one on FB and felt bad for the person who bought it. It was already sagging and very uncomfortable. You could feel the wood in between the cushion and the backing. But it was an “in between” for them.

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