Ashley Store Baltimore, MD

We were so blessed to meet Gwen at Ashley furniture at Rosedale.She was so great.

I ordered my sofa in August and it was supposed to arrive in Sept 2024. When the delivery date arrived, I was told that the sofa had some issues while shipping to Baltimore. They then ordered it back to arrive it by Oct. 18th. when contacted for scheduling delivery, I was told that it is going to be delivered sometime in Nov. 2024. I finally decided to go to Ashley and cancel my order. When I did that, the floor manager called Bob discounts (he confirmed with us) and told us that they have the same piece of furniture in their outlet and will have ours sofa delivered to us in 3 days. I was surprised that Bob will carry their product specially when the sofa was costing almost $1,600. Anyways, finally it arrived on October 28th. It's been only 4 months (not even 4), the quality of fabric is so bad that it started to shred out. Also, the cushions have lost their stiffness. I am not that heavy either that my weight made it go bad. now these cushions looks like 10 years old. I would never recommend anyone to buy any furniture from Ashley at all! Such pathetic company. i would have been better off with 1/4th of price from Amazon! at least that would have lasted for a year!

Had a good experience with Denair. I actually appreciated his professionalism. I rate him excellent.

Dorian was a great salesperson. He was nice, patient, and worked with us to get a great deal.

So cozy and customer assistance is superb. Everything will be explained to you well before making the purchase. Also helps deciding which is a huge plus. Shout out to Dorian who assisted us for everything and for a very pleasant experience! Keep it up!😊

Ms. Gwen was an excellent customer service provider. She heard everything we said we were looking for and provided stellar assistance to meet our needs and wants. And that's not easy for a couple with different priorities! 5 stars for Ms. Gwen @Ashley!

I had a great sales person today that was able to answer my questions.

Moses is an awesome store manager! He has displayed knowledge and a strong customer service background. He knew where all the items were in the entire store and their price range. Most importantly, he put up with me and my craziness! 🤣 He helped my mom tremendously and really appreciated his assistance!! See you again, Moses! I hope the furniture delivery person also exceeds my expectations like Moses

Da’Sean was so wonderful! We picked out furniture and he made the process so smooth.

Visited this store today, Mr. Sterling Moses was super helpful & patient. We bought 2 beds, couch, & dining table for a great price. Thank you guys!

If I could give this store zero stars, I would. Buying furniture from this store went great after spending nearly $8000. Once they got my money, things changed very rapidly. It was a true challenge trying to get anyone from the store to answer my calls when I had issues. One of the managers answered once, but when I tried multiple times afterward, nothing. I will NEVER patronize this store again. Awful service! Corporate solved my issues, but beware of this location. Now I see why it was so empty when I walked in. If I ever shop Ashley again, I will be going to the Hunt Valley store. I will NEVER go to this store again with my money. AWFUL experience. I am a leader in my field and I would train or fire any employee who conducts themselves in this manner. They knew my number once I called and complained once. I was ghosted by this store after my complaints. Again, corporate took care of me. This store should be shuttered.

JR gave the best customer service and helped us find a living room set we love!

JR was amazing very knowledgeable and super helpful! Thank you so much for all your guidance ☺️

JR Very great service, no pressure and I felt respected.

Feel like I’m being ran around!!! I ordered furniture the first part my living room set came fine. My second part which was the bedroom furniture came damaged and mismatched. I gotta call this department and that department instead of headquarters taking the entire order and reprocessing the damaged and mismatched furniture they only provided the exchange for damaged furniture what about this mismatched dresser that doesn’t match my bedroom set! I’m overwhelmed bc I had to put this together as they sat it (the boxes of broken down furniture) in my living room bc I didn’t point them to a specific room???? I didn’t want them inside my rooms of my house. So I don’t get set up! Just trash service and consideration. I choose it bc it’s a Big Box Name store but boy was I disappointed. Still working on my mismatched furniture btw.

Came in with exactly what I needed to order. The gentleman who helped me set it up. The same day, I called back and confirmed the order. No issues. Hopefully delivery and set up goes smoothly.

great job by salesman

Experience was ok but it will take to long for a chair 8 to 12 wks

The purchase process has not been completed. My purchase has not been delivered yet.

Great experience can't wait until my purchase arrives. Every question answered and everyone was so helpful

Professional and friendly

Me and my boyfriend came in to buy a Sofa Today. Dorian was a great help finding the perfect fit for us, he greeted us at the door and was with us every step of the way answering questions and concerns.

Very nice experience. Dorian took good care of us. Great price!

Dorian at Ashley furniture was very knowledgeable, respectful and very helpful. We would refer anyone to visit this store for furniture and ask for Dorian!

Dorian was great and helped us get furniture for our new home

We are thrilled with Dorian at the Ashley Furniture store in Rosedale. We told him what we were looking for. He was knowledgeable about the options throughout the store. He took us right to a few options. Was quick to answer questions in color choices etc, even when one didn’t list the color we preferred on the sign. He just provided info, no pressure, gave us privacy to talk and decide without hovering and when we were ready he priced out our final choices, presented them. Let us think, and weigh options and quickly processed a sale. Called his manager for some extra off. Super grateful as I dread furniture shopping so absolutely thrilled. He’s now my go to for furniture. He gave me his card and cell. That’s Service!!

I loved my experience with JR and Arianna. MY DINING ROOMSET IS WHAT i WANTED, THE DELIVERY WAS FABOULOUS. I WILL ORDER MY BEDROOM FROM THEM

My husband and I have been on the HUNT for a cozy, snuggly couch. Dorian made the search fun and simple at Ashley! We are happy with our decision and can’t wait for our new furniture to arrive!

Dorian was friendly and helpful with helping us find a new couch.

Mr Bob did a great job.

We had a great time shopping here, the showroom was clean and the staff was friendly!

It has been a disaster so far! Ordered furniture in July and wasn’t delivered for 2 months. Bed frame was finally delivered last week and there were no slots to out the mattress on. Still sleeping on the floor!!! Slat still have not been delivered!!! And no call back or concern! Nothing!!! She mad at Ashley in Baltimore!!! Never again!!! I’m from NY and have furnished my entire home using Ashley in Nanuet- never a problem. We are just devastated!!!

Bob Pisani was a huge help.

0 stars if i could give one.. but the order was massively delayed after a commitment given for the delivery date each times. The communication was a complete train wreck—DORIAN blatantly strung us along, avoiding any accountability for the delay. Then straight up refused to give the phone to the manager when asked, meanwhile continuously arguing about the fact that he had given us a wrong timeline… When we demanded an explanation, they had the audacity to blame it on someone who supposedly no longer worked there. We were forced to waste more time going back & forth with him. Once we got in hold of the manager, it happened after 8 to 9 minutes duration then we were finally able to connect to the manager. Dorian needs to be fired immediately for this pathetic excuse of service, and I will never set foot in that store again.

Justin was extremely helpful and pleasant. We were able to get everything satisfied in one visit. The entire staff was pleasant and provided great customer service.

ZERO STAR!! We have had an absolute headache dealing with Ashley Furniture and their employees in this location, particularly. They have been completely negligent when it comes to keeping us updated on the status of our delayed furnitures (sofas). Despite repeated promises, we’re the ones constantly having to reach out to them to find out why our furniture still hasn’t arrived. They claimed they had the sofas in the warehouse, yet it still hasn’t arrived. It’s been incredibly frustrating, and I wanna warn anyone considering buying from them to proceed with caution. Be prepared for your furniture not to arrive for at least 12 weeks, even though they initially guarantee a much shorter time frame. DO NOT fall for the false promises of delivery within four weeks. We’re extremely disappointed, and if we could rate their customer service, it would be beyond zero.

Came in the store and Mr Bob greeted me respectfully. He never pushed and limited to offer his help w questions. When he was needed he was awesome. I would happily go back and ask for him specifically

Justin helped us mix and match dining pieces to get the table I wanted and the seating my daughters wanted. Great day, great visit. Very welcoming and friendly with my daughters' behavior.

Justin was a patient jolly good fellow. I had a good experience.

Very friendly. Not pushy. Answered all questions easily. This is the 3rd time I've been to Ashley's and I'm never disappointed.

Justin was very polite, professional and efficient. Excellent customer service!

Justin Cunningham did a hell of a job thx sir for all your help ppl buy there great service

Justin was a great salesmen. No pressure, just information. Much appreciated!!!!

Great experience. Justin was very helpful with finding us a new sectional couch.

Dorian Hickman is very consciousness and attentive. Great salesmen!!

We had a wonderful experience with Dorian at this Ashley location! He couldn’t have been more helpful to answer all of our questions, provide pricing when asked, and gave us space when needed. He was so knowledgeable about the whole store and if there was anything we were looking for, he had the perfect recommendation. The manager, Kadie, was amazing as well. She was so pleasant to talk to. She gave us a ton of information about our furniture and shipping/delivery. We left so informed about what we bought. Very happy with our experience overall and would recommend!

Dorian was absolutely amazing! He was so knowledgeable of all the styles, knew the data and programs involved, and wasn’t pushy at all- I felt like I was shopping with my new, best friend! The store was undergoing a repainting, but it did not impact the shopping experience at all. The store was also well laid out and clean!

Bob was absolutely great! He made this furniture shopping experience so pleasant. When I come back I know who I’m going to!

For the area, they do have the better selection at decent price points. However, the experience here is definitely less than ideal. It’s run by young “adults” who haven’t been properly trained. There was one who seemed to know what she was doing but had a terrible attitude with her coworkers (not a good look in front of customers), and I even saw an employee vaping inside! I seemed to have a better idea of what the process was than these kids. It seemed like they just wanted to get a sale and ship you out. I’m not going back there. It’s ran poorly.

Easy experience and no hassle. Thanks Justin.

Bob was an excellent, caring salesman. He made sure we were comfortable with all of the measurements and features of the couch we had picked. Shopping at Ashley overall was a great experience.

Da’Sean was a delight to work with! Very knowledgeable and went out of his way to make sure we had the info we needed. I would definitely go back again! Edit: Beware! I am sad to say that the great service was only to get me to buy furniture. I was told by the manager receive my chairs on September 19. Not only have I not received them. I cannot get a hold of the manager who sold them to me or anyone at the store. I have left two messages on his private cell phone and no one will answer the phone at the store . So very disappointing!

Lacey was very knowledgeable and helpful!

Imya was very helpful. She listened to my needs and answered my questions. She made me feel like she was interested in assisting me as I made my choice to purchase my new living room furniture. Thank you Imya!

Imya was the sales associate we worked with and she did a great job helping us find the right bed for our daughter.

Excellent service, without pressure. Ver attentive to our needs. Justin was a great.

Justin was very knowledgeable! He was extremely helpful. Great experience

Justin was great!! Very helpful and let me walk around by myself. Loved him!

Bob is the best. Thank you

Bob was great …we walked out with a bedroom set and wasn’t suppose to buy a thing

John was such a great support with the financing and payment on this purchase. He was friendly and professional at the same time . John He made this purchase a very pleasant experience. Thanks, John!

Justin was a great. his communication and helpfulness went a long way. Yanna thank you for your help with the application process I would not be able to this without you

Although was Justin is 6ft 7in which is more than a foot taller than me he cut me a great deal on a pillow

Great furniture selection. Fantastic customer service. Great furniture knowledge.

I would highly suggest seeking furniture elsewhere. I ordered a set for my daughter all of the pieces did not arrive after the delivery driver insisted I tip him. I followed up with the store and manager and they are not responsive this was over two weeks ago. Still no word on when I should expect the missing furniture pieces.

Great experience ! Bob was very helpful through out the store and had both of our options priced out for us when we returned with our measurements. The final pricing was more than fair. Very satisfied with our purchases as well as everyone who helped us !

I am writing to express my sincere appreciation for the outstanding customer service I recently received at Ashley located at 8823 Pulaski Hwy on 7/22/2024. From the moment I entered the store, I was greeted by Bob Pisani, who was incredibly friendly and helpful. He took the time to understand my needs and patiently answered all of my questions about two sets of bedroom furniture. This level of attentiveness and genuine care for my satisfaction truly made a difference in my shopping experience. In addition to Kadie and Yawnna, I was also impressed by the overall knowledge and professionalism of the entire staff. Everyone I interacted with was courteous and eager to assist me. Thanks to the exceptional customer service I received, I was confident in my decision to purchase from your store. I am thrilled with my new furniture and will definitely recommend Ashley Homestore to my friends and family. Thank you again for making my shopping experience so positive. Sincerely, Grace Anderson

Rushae was great!

Bob Pisani was both knowledgable and helpful in assisting us with our purchase at our first time here! He had that old school sales touch! We appreciated his patience in guiding us with our selection. We will be back!

Rushed was great to work with-very happy with the service

Imya has been so helpful she helped me pick out a wonderful living room set for house.

I had a very pleasant experience with Imya Awkward. She was super nice and knowledgeable about the merchandise we were looking at.

Unfortunately, I had to come back to revise this review from 5 stars to 1. The purchase process was seamless, but our order ended up being significantly delayed so we had to cancel it. We were slow rolled on the communication, and when we asked why they weren’t transparent with us about the delivery timeline, we were told “you know how salesmen are.” We had to go back in person to cancel the order. I wouldn’t shop at this store again.

Justin was really helpful !!

Justin helped us out! Went there prior and had to go home to measure. He told us a sale was going to happen during the 4th weekend and to come back then. Went back, he helped us measure again and lay out our room. Made the purchase. Thanks again.

Justin was amazing and so helpful when I purchased my couch!! 10/10

Great experience, Desean was excellent, informative , courteous no pressure but firm. 🫶🏾

Justin in the Middle River location was super helpful in helping us find our brand new coach! Highly recommend this location

Bob is amazing 👏 I came in not happy I am leaving excited. He was so patient and showed me exactly what I wanted. The team was great!!!

Justin and Lacey were great . Very patient and kind I felt great about my purchase

We were greeted by Justin as we walked in and he pointed us in the direction for what we were looking for. We found a bedroom set relatively quickly and Justin came back with a price for us and then helped us find a mattress as well. He was excellent and helped us stay in our price range. It was a quick and easy process!

Justin was extremely helpful and helped us make the right choice!!

(Translated by Google) Yanna and Justin did an excellent job (Original) Yanna y Justin isieron un excelente trabajo

Very helpful

Our salesman, Bob, was helpful, courteous, and patient. We were quite pleased with our experience.

Excellent service! Dorian is very nice and it will take care of you.

Ashley Furniture is the best furniture store in Maryland. Got 2 bedroom sets and they fit each room perfectly.

Bob was so helpful & friendly! Made the transition so painless

Great experience from Mr. Bob! He was very helpful!

Justin was a GREAT sale associate! Very friendly, patient & knowledgeable. Really helped us decide on the furniture we purchased today.

The showroom had a good selection of sofas and sectionals. Justin C. was attentive yet not pushy. They gave us a great deal for memorial day.

It was amazing and they really help us especially the workers there.

Justin was extremely helpful and a pleasure to work with. Great sales person

Yanna was a great help in completing application, finding our new couch and answering any questions or concerns. Thanks again Yanna !!

De’Sean & Yanna was great. Very friendly and courteous. The process was quick and simple. As a former retail worker myself it was such a great experience to such wonderful customer service.

Bob was an amazing sales person and really helped us out alot

Bob was great!!

Great experience. Bob was really helpful in us finding our couch

Awesome experience and awesome salesmanship. Ask for Bob he is incredible

If I could rate no stars I would.. I ordered bar stools the employee that helped was so nice. But the way my experience went I will never order from here nor go back, I talked to other people & they had terrible experiences also. I was definitely not treated fairly, the manager Richard cares more about making sales than anything. I wanted to return my bar stools before they were shipped because I was scared of them being too small. But I paid with Apple credit card, & they aren't suppose to take those, & but when I explain to him I wanted to just get a refund & go somewhere I can physically see them, he tried to talked me out of it, mind you it was a week day as well, he said "can you come back on Saturday, a day I'll be making sales". I laughed it off & said I rather get it done. & then magically he couldn't refund me, & said I would need to get a letter from Apple. & I was so tired I just didn't wanna deal with it anymore, & I'm down $826.

Justin and Mustafa great customer service.

The staff here are great! Bob was very good with helping me find what I was looking for and Richard also wonderful as well.

Just went to Ashley Furniture on Pulaski Hwy today. Justin is such a blessing! Purchased an entire living room set (Sofa, Love Seat, Chair & Ottoman). Justin was very knowledgeable but was honest when he didn't know an answer to a question I had. I definitely appreciated that since that's not what salesmen normally do! He gave us space but was near to answer any questions at a moments notice. Finally, when I paid for everything, the other gentlemen (Mr. Richard and Mustafa) that helped in the back were so very helpful! All 3 worked together and I was able to get the best price possible. Thank you so very much!

It was such a pleasure working with Justin and Da’Sean. Customer service was great. They explained everything thoroughly. Patient and professional. I enjoyed shopping at Ashley and look forward to returning to this location. Thank you.

I had a wonderful experience with Bob, he was very helpful we we’re looking for a sleeper sofa and he helped us choose one my experience was great

Me. Bob was very helpful, very professional, and patient. He was able to price match the dinning set I wanted, so I was happy keep up the good work. Customer service is everything.

I am overly enthused by Salesman Dorian, he gave exquisite service, he was very patient and resourceful. I recommend everyone to ask for him when you come to Ashley Furniture on Pulaski Highway location. And of course he made the sale ! Thank You So Much Dorian for your hardwork very pleased !

The Ashley furniture store at Rosedale was absolutely amazing. I must say Dorian specifically helped me find a dining table that will fit my needs. He was attentive, patient and worked with me to find the best item for my new home. Thanks Dorian and make sure you ask for him when you stop by the store!!!

Yarra was a joy to work with … she explained the whole process in detail, she is definitely an asset to the Ashley franchise.

Bob .. at the Rosedale store was a great sales person his knowledge of the furniture and his willingness to make sure we got what we was looking for was unmatched. Thank you 😊

Went to Ashley looking for a new dining and living set. Bob was amazing showing me the things I was looking for on the sales floor. He was very patient and understanding that I needed a few days to decide. Dorian was also amazing. He explained all the warranty, and what it covered. Over all the employees were very friendly. I would go back for any future needs. Thanks so much guys!

Jen was awesome with helping us get a new bedroom set

As I walked in, the floor rep was busy with another customer so it afforded me the chance to look around. I passed by the sales desk and YANNA immediately asked if I had been greeted/was being helped. While she is not a floor rep, she went ABOVE & BEYOND (as did the Manager, Richard). She directed me to options of the specific item wanted; verified availability, measurements and color options. The end result? A sale and very happy customer!

Walid is great. He is very welcoming and helpful.

Walid has the best customer service

Walid , is a handsome young man and is very helpful , came in to buy a bed for my younger son and he was there to help out . Amazing young man with a bright career .

Found something we liked in a quick and easy visit. Jen was friendly and was able to answer all our questions.

Been calling for service on my sofa for over 1 year now someone from service tell me I have to pay as I'm out of warranty. As I call to late. They just scamers there all the manager are scamers they be playing games I got a 3k sofa sitting in my house that I can't use.

Truth be told, when I originally made a purchase at this location in August of 2022, I was incredibly happy. I love the couches I got. However, I am incredibly frustrated with the customer service I received. When my wife and I were looking for couches we decided on a budget before going out shopping. We were helped by Bobby Berry, whom we shared our budget with. We had found something we liked at Ashely but continued to look at our options. We found a similar couch at a different store and Bobby was able to price match for us. Happy with the price matching, we decided to purchase from Ashely. We were then instructed on which loan to take to match our monthly budget for the couch. Unfortunately, I was not made aware that I was purchasing the couch with a no interest deal that lasted not even 2 years, the promotion lasted till March 10th, 2024. We took out a 3 year loan and were none the wiser that we had been roped into this trap. So now I got slapped with an additional $1,319.33 (interest charged from the initial purchase) and with an interest rate of 29.99%. While I do love my couches, business practices like these are unacceptable. Should anyone want furniture from here, go for it. However, I recommend a personal loan. The bank they use is Synchrony. Again, neither from Ashley Homestore nor Synchrony was I made aware of the promotion or the extra money I would have to pay. I wouldn't want anyone else to get taken advantage of.

Horrific, furniture ordered, they charged my account and stated I should have delivery in four days. Four days later no one answers the phone, I go to the store they promise to call me as computers are down for a week, no one ever calls. Corporate also doesn’t answer. I go into cancel, they can’t cancel as computers are down. Needless to say they currently have my money and I have nothing.

Bob was great! Smooth experience

Justin was absolutely amazing in helping my mom and I pick out a new recliner for my dad. Definitely ask for him if you are shopping at Ashley’s.

Very good

Bob was such a terrific salesman. Such a patient and kind man. Daesan and Yanna were very attentive and helped to get the order and paperwork into the system. Five Stars for Bob!!

Justin was such a great help to our family as well as Yanna! Both were great!

Salesman Justin was super patient and helpful!!

Justin was amazing in helping us out. And explaining everything.

DO NOT BUY ANYTHING AT THIS PLACE!! I bought my couch with Bob he said it would take 2 1/2 weeks to receive the couch. It took 2 months months to receive my couch and they sent a broken couch. I talked to Rick the manager and the terrible costume service, and it going to take almost a month to fix the broken couch. $900 waisted on a terrible couch. They do not accept return. Please buy you couch somewhere else. My terrible couch is the McLeland Gray 2 seat reclining sofa.

(Translated by Google) Yanna. Super attentive. (Original) Yanna. Super atenta.

My experience at this store was great. Justin was excellent he help me from the moment I stepped in the door

I initially rated my experience as a 5. I had to revisit this after my purchase. Here's why....I made a purchase on 3.17.24 and was told that I would receive a call for delivery within 1-2 days. The call never came... I followed up to get a delivery date and was told that my furniture was sent to another customer. I was told that I would be called back with a delivery date...again, no call. Unprofessional and criminal how customers are treated

I received received great service from Bob, and we will seeing him soon to help me select a new mattress. I recommend anyone to come to see Bob at Ashley furniture

Never answer the phone!

Second time shopping here and never a bad experience!!!! Our salesman Bob worked with us as we had special requests.

Bob did a great job!!

Mr. Bob was absolutely fantastic! He knew exactly what we were looking for and showed us so many options. We found our perfect couch and will be loyal customers to both Ashely Furniture and Mr. Bob!

AMAZING!!!!

Bob P was the most helpful and patient salesman. 00

Justin was awesome he helped me find the perfect bedroom set for my daughter.

The experience was wonderful. Bob is great!

Jen was knowledgeable and kind. Showed me multiple options and helped with price match. Mustafa helped make sure everything was good with the invoice and was great

Mr. Leroy was great!

Bob was a great salesman! He offered lots of suggestions! Working the logistics was easy! Hasna was great to work with too. Come visit Bob at the Rosedale site!!

A special thanks to Justin for being a person of their word to his customers,it has been my joy to work with someone of his stature and truth thank you again for my experience.Peggy E Grimes

Justin and Yanna was awesome salesperson

Jennifer Haer made it a very easy process. We will set the delivery date when we are ready to receive. Negotiated discounts with the manager.

Great quick service from Walod and Yanna.

Had a wonderful experience as always with the great people at Ashley Justin and Yanna gave us wonderful service. Thank you!

Best customer service from Justin and Yanna at the Rosedale store. I highly recommend this store. They will treat you like family and work with you to make sure you get what you want.

Mr. Leroy was very helpful in finding a couch. Will definitely come back again!

Justin was extremely helpful with our purchase

Deonta was very very helpful with assisting us with our purchase today. He explained everything thoroughly and walked with us through every step of the process. Keep him on the team !

Kelly helped us pick out furniture and Anna helped us check out!! Very nice

Kelly and Yanna were amazing. I would recommend talking to Kelly & Yanna will help you through the buying process!

Justin was very helpful but not pushy. We appreciated the pleasant customer service.

Excellent experience always! Jen was fantastic and helped me to get exactly what I wanted at a great price. Highly recommend this store and their team whenever you are in the market for new furniture.

Justin was awesome! So helpful and patient. I absolutely enjoyed our time and my purchase.

Mr. Leroy was extremely helpful and knowledgeable about the selection available. He allowed us time to look without being pushy. He was able to give us a great deal on the set we chose.

Very good experience at the Ashley in Rosedale. Yanna and Dorian are very informative, friendly and helpful.

Had no issues taking my order, making me sign up for their credit card, and setting up delivery to my address in PA. Just to be told 8 weeks later at the time of scheduling delivery that they have to transfer my order to a different warehouse. And then another week later be told that they don't deliver to my town in PA.

Dorian was wonderful and so helpful to me as I purchased a bedroom set for my new place. He was friendly, personable, and made the experience quick and easy! Thank you Dorian!!!!

Kelly Maggiore was super helpful, friendly and used all of her resources to help me make a great selection.

Excellent and great job

Jen was very informative and helpful

Excellent service! Walid was very helpful and attentive! Thank you!

Very pleased all around. Bob walked me right to the recliner that was perfect for me after describing exactly what I wanted. 10 minutes later I was walking out with it paid for. They have a great protection plan too that I added to the order.

Hafsa and Walid were extremely knowledgeable, helpful, and assisted me with quality customer service.

Walid, was a great help when looking for a new couch.

Walid was very good, everyone go to him, I recommend him to everyone, best salesman I have ever seen!! Good job walid

Walid & Yanna were excellent with me today I really appreciate their services. Richard thank you so much I totally enjoyed the convo, it’s always nice to k ow that you are personally cared for and well taken care of when spending your money. You guys are FANTASTIC!!

Dorian and Yanna were so nice and helpful!!

Dory and Hafsa are the best sellers That took care of me while buying some furniture and it was an amazing experience, grate grate costumer service They deserve more than a raise Employees of the month

The worst store there is I advise you don’t order a single item from this location. They don’t return phone calls nor do they update you on the status of your pieces. The workers are very rude and the Manager Richard is never anywhere to be found. Don’t order from Ashley period, corporate does ABSOLUTELY nothing to help find solutions to your problem.

The service was great. No complaints at all. Deonte, the sales representative and Ricardo, the manager were so kind and explained us all the details about the purchase.

(Translated by Google) Yanna is an excellent person, very attentive, kind, and patient. thank you 🙂 (Original) Yanna es una exelente persona, muy atenta, amable, y paciente. gracias 🙂

Amazing costumer service he work with us absolutely amazing Kamerin did a great job ❤️

Pleasant

DaSean was awesome ! Very helpful! Great customer service. We had a good experience- I would definitely shop at this location again.

Bob was very helpful, he assisted with my order and gave me a good price. Thank you Bob!

Dorian and Jen were great!

Decided to visit the store today just to look around. The customer service we received from Dorian was amazing. I actually decided to make a purchase and it was a pleasure dealing with him.

Dorian was extremely helpful with helping us decide. Out of 4 stores we went to this was the best experience we had

Good prices. Bob was great!

Very nice store. Large selection. Just did not see what we wanted.

Bob from Ashley's Furniture was a tremendous help. I made two visits to the store . The first visits was for information. Bob was a wealth of knowledge. The second visit was to purchase. Thanks to Bob I made my first Ashley Furniture piece

Great experience. Walked out with two new rooms of furniture. Our salesman Deonta was great and very helpful throughout our purchase.

Yanna did great service

Deonta was great to work with finding the perfect fit for us

Kamerin was a great help with my mother & I while we were shopping for a couch. He listened to what we wanted & worked with us showing us different options until we found something we liked, he was also very friendly! Definitely recommend working with him if you go in this store!

Good service delivery by Deonta And customer services provided by Yanna were topnotch. Keep up the good work, Ashley team

Fantastic Jana, Bob Were awesome !!🤩

Deonta was an very awesome employee at this Rosedale location he walked me through every step of the way in had me sold on every word awesome sales rep

Great service by Walid & Yanna. Richard was awesome.

Everyone was very helpful, courteous and very kind! I would absolutely recommend them!

Denote and Dorian were very helpful with the purchase of our new dining room set. The set is very sturdy and gorgeous.

Bob Pisani did a great job.

Walid was extremely helpful and was able to get us what we needed!

Very nice customer service,and furniture 🙂

Dorian H. was awesome, he was really attentive and has consistently helped us out when we’ve visited the store before. He recognized us and immediately offered his help. Transaction was smooth, transparent about shipping, wait time, etc. and he was quick breaking down the pricing for us. Thank you for the great customer service! 10/10

Richard and JR at the Baltimore Ashley Furniture were amazing to work with. They were attentive and down to earth. They helped us find exactly what we were looking for! We highly recommend this location and these sales people.

We purchased a couch recently. JR was super helpful and made the whole process very easy!

We had an awesome experience with Bob! He helped us figured out our complicated living room and gave us multiple different suggestions. I will not be buying furniture from anywhere but ashley and asking for Bob.

Mr Ben was great with explaining everything in details. Great costumer service. Thanks for your help!

Worst possible customer service ruined the fun of this gorgeous couch. It's hard to imagine a big successful furniture chain would have such bad post sale service. Picked the couch by myself and unpacked at home. Noticed there were a few holes in cloth at the base of the couch where they punched staples during manufacturing. Called them same day, sent emails as well and had to follow up for about 8 weeks where someone may pickup the phone once in a few days, had conversations with 4 different store representatives and everyone told me the Ashley service department was not responding to their emails. So I was told to follow up with their service department by myself, I instead reached out to my bank and after a few weeks they told me since I signed the papers before pickup my dispute wasn't valid. The couch is comfortable but this was a disappointing experience.

Bob was incredible. He was patient with me, my wife, and our children as they run around the store. He was not pushy and gave us time and space to make up our minds, which my wife and I appreciated.

We had a great furniture buying experience yesterday at Ashley. We worked with Dasean and Jojo. They were both incredibly helpful and kind as we are new to buying furniture. Dasean was welcoming when we first got to the store but let us browse at our own pace. He checked in with us a few times to answer questions and then was very speedy to get us all checked out. Jojo helped with our payment and made everything very smooth. We would definitely come back again!

Usman was very helpful!

Had Walid today, took real good care of us. Worked out a good deal for our new sectional. Even got the discontinued ottoman I really liked. Most definitely will go back and see Walid for our future furniture needs.

We had a great experience with Ashley! Walid was awesome, very helpful. I came in to browse one day and later came back to buy the dining room set we liked. Sherrell was awesome, thank you for everything!

5 star for walid

The process was smooth and easy. The entire staff was polite and respectful. Huge props to J.R. for helping us buy a table. He didn’t pressure us into buying something and gave us time to browse around.

I just bought a dinner table and chairs from Ashley furniture in Rosedale and had the most incredible sales experience with Walid, who was my sales associate. He was very pleasant, had great knowledge about the furniture. With that personality, I couldn't help but to buy the furniture. Please everyone, whenever you are looking for furniture, go to Ashley and ask for Walid. You will never forget the experience. Roberta Clarke

Usman helped us pick out a great couch when we were really split between a lot of different models. Usman got us a color option were weren't even aware of on top of that. He was super informative, wasn't pushy, was transparent about the price, and our options; overall he was helpful instead of just trying to make a sale. Overall it was genuinely easy and I'll definitely be back to shop with him for anything we need in the future as he's awesome.

Store was very nice and had a good atmosphere. Usman was super helpful and knowledgeable about the products, and was able to get us the couch we had decided on in a better color that we didn't know was available. He was very nice, honest and transparent about the finer details such as protection plan (which we did purchase) and pricing as well. Thanks Usman!!!

(Translated by Google) Very good service, everyone is very friendly, and speaks Spanish, 100% recommended. (Original) Muy buen servicio todos son muy amables, y hablan español 100% recomendado.

Cam was a pleasure to work with. He was knowledgeable and helpful during our buying experience.

Great customer service. Sales person Bob was very helpful in selecting the items and the manager Richard was also very helpful in giving the giving best prices.

Usman was very helpful and professional . I was able to get everything I needed !

Great customer service from Walid and Jojo. Thanks for all your help!

Walid Great Service.

Went to Ashley's Furniture to purchase a mattress received great service from JR with that purchase. Will return soon in the near future for another item.

Terrible service and no care for customers. One sales associate will tell you one thing and another will tell you something completely different. They don’t answer the phone and when they do, they barely talk, just mumble! First of all, when my parents went to buy furniture, no one was helping them and had to wait for a while to even get a purchase made. Then, when they FINALLY received their furniture, it had scratches on it plus missing pieces. When requested to exchange items they were willing to only take some of it, so my parents ended up just returning some furniture as it was a never ending game. They ended up getting rest of their new furniture for the house from Value City as they actually listen and help!

Usman was an excellent sales associate! We found a table we loved and he was a huge help in getting us an amazing deal!! 10/10 definitely recommend!

J.R.on Pulaski highway was absolutely awesome.felt no pressure to buy and very knowledgeable about the product he had in the store.

Great Customer Service from Waled and the Manager Richard was very helpful and informative I recommend to Friends and Family.

Justin was very helpful

Great to work with. Bought a new chair and it was quick and easy !

Kamerine was great!! He was very friendly and knowledgable. I would absolutely recommend Ashley's and Kam to family and friends .

Kamerin, Jojo and Ms. Shirelle were all so helpful with my sisters purchase. Kam went above and beyond with his service. The whole team was the bomb!

Richard was very knowledgeable and provided great customer service

Had a great experience today. Non pressure sales but answered all of our questions. Very professional. Thank you so much to Walid for all your help today!!

J.R is the man !!! I do not like to settle and man did I give him a work out in that store but this man is so persistent and customer satisfaction ! If you go to Ashley’s definitely go to j. R!

Dorian Hickman did an excellent job!

JR was excellent

Bought couch last year. They came out and rigged a problem to work for a while when I called back now I'm out of warranty. I have to pay $150. For tech and I had better not abused the sofa. Should have went to lazy boy

They have apart of order but all of the order still won't deliver the part they have cause Ashley want you to pay for the delivery after you pay for delivery the take to long for delivery

Really unhappy with the delivery or pick up time frame. 4 or more Weeks to pick up an item its really annoying. Last item purchased at the store.

Dorian was awsome. Very helpful patient and knowledgeable. Great to work with very friendly. High recommended seeing him at Ashley Furniture on Route 40!!

I had a great experience with Kamerin. He was so attentive and helpful in helping me pick out a couch for my new home! If you are looking for furniture and you happen to stop past this store request him! He was amazing!

Had a great experience, JR was informed about the different options & pointed me in the right direction.

Bob was so helpful and patient in helping us pick out the perfect couch. He was able to answer all of our questions. I would definitely recommend shopping at this store.

JR was great.

I purchased a TV stand and coffee table from the Ashley store in Maryland back in July. While I received the TV stand at the store, I was informed that I had to wait an additional 2-3 weeks for the coffee table. On the night I picked up my TV stand, I received a call notifying me that it was actually meant for someone else and had been given to me by mistake. This resulted in a significant waste of my time and effort. To apologize for their mistake, they assured me that they would deliver both the coffee table and TV stand within 3 weeks. However, they later canceled the delivery option and insisted I pick them up myself. This was a frustrating experience, and I believe Ashley did not treat customers with the respect they deserve, especially regarding the time and money spent. This situation left me quite disappointed

JR has been extremely helpful. He helped me with my bed set. Now I came back again to buy more furniture and he has been wonderful! Very kind and professional!

Usman was FANTASTIC. He approached us when we first walked in we really didn't know what we were looking for so we just asked him to let us walk around and browse and you don't find that in stores where they're working on commission. We will keep coming back here for all of our furniture needs.

I normally dont like giving bad reviews, but I work in customer service and I dont like being told lied to just get my business. We came into Ashleys to buy a sectional and Dorian helped us find a sectional. The only reason we came to Ashleys was because Value City time frame to deliver was a bit long and we told Dorian this specific realson. Dorian said he would check to see if the furniture was in stock and if so it could be delivered the next week. Thats the only reason we placed a order. After a week and half goes by no one called us to schedule delivery as we were told. We went back to the store and spoke with the manager who had his child in the store at the time and was very unprofessional. His name was Richard and he told he saw our order in the system and was expected in stock on 9/12 and we could call his personal number to follow up in a few days. We called Richard on 9/13 no answer, we called the store a few times and it went right to voicemail. I found a customer service number online and they told me my order still didnt have a delivery date or even knew when it was expected. So all in all I believe Dorian lied to us just to get the sale. I do not recommend this store at all and I will be canceling my order and going back to Value City.

My experience at Ashley with Bob Pisani was a great experience, very professional as well as helpful and definitely helped me get a great price. I will recommend anyone here.

Usman was so helpful!! He rescued us after another salesperson abandoned us after I asked about price match with the Ashley website. Usman came and went the extra mile to price match as much as he could while helping another customer. Thanks Usman!!

Worked with J.R. and had a great Experience. He even carried a piece of furniture from one room to another so we could compare the look.

The experience was very easy. Dorian provided us with excellence customer service, he was very attentive to us the whole time. Id recommend Ashley Store in Rosedale MD

Nice experience today, and Dorian was a great help! Usually don't like furniture store shopping but he and Ana were kind and courteous without trying to upsell us with something we didnt want. Would greatly recommend

JR was fantastic, very patient and knowledgeable. Got exactly what I needed.

We had the pleasure of having usman as our rep and he did what he could to ensure we left satisfied!

Dorian Hickman was very helpful I was excited when started to help me and show my family all the items and options

I came into Ashley Furniture to purchase a bedroom set today and the staff was awesome! Shirelle, Bob, Richard, and Marty assisted me. I would recommend Ashley’s to anyone I know.

JR was amazing! He even carried end tables tables around for me to match to my furniture! Great experience! And yes we bought everything!

Dorian was a pleasure to deal with while shopping for a bedroom set. Very upfront l.

Great experience with Dorian. Approached me right away to assist and gave me space when needed. Was able to give me a great deal for our L shaped couch!

Dorian did a great job 👍

Malik was friendly and helpful.

Over priced and I had to go back to the store cuz they gave me the wrong information. But the employees are nice

The sales representative Usman was very friendly and helpful.

Dorian H. & Richard R were absolutely amazing. They made our home furnishing process simple and easy. Ashley is lucky to have such wonderful and personable sales people.

Dorian H was absolutely amazing! So patient w/ us & very knowledgeable. Richard assisted us with the closing of the sale & made the entire process seamless! Sincerely The Daniels Family

Enjoyed my experience with JR and Mr. Rich. I would definitely recommend!

Great experience. Mr. Haman was great. Very knowledgeable with stock and gave us a great deal.

Excellent service, very helpful and Professional. She showed me the right product I needed. I would recommend Marti brooks

Jr was awesome and also his Da Sean was as well

I was on my way to a competitor but Kamerin and his manager were the best and great to work with.

Dorian was super helpful and patient. He was able to show us many designs that were in line with what we were looking for, for my home. He was knowledgeable and efficient. Very professional!!!

I've used Ashley for years. Today my sales associate, Dorian Hickman was extremely helpful in helping me find the perfect bedroom set for me at a price I was satisfied with.

Dorian was Perfect! He explained what to expect up front! He was direct. His personality was Awesome.. Great Job, Dorian!!!!

Usman was wonderful in helping my wife and I look at mattresses! Definitely ask for him!

JR is awesome and very knowledgeable with all Ashley Furniture products. Greatly appreciate his time, efforts, and patience.

Dorian was great. Very helpful and knowledgeable about the products and policies

From the time I walked in the door Mr. Bob and the General Manager were welcoming and very helpful. The financial approval process was accommodating, efficient, and fast. I will be coming back to purchase more furniture!

Bob was an amazing salesman who helped us find a sofa and chair easily and quickly. He was kind, funny, and helpful.

Everyone here is very unprofessional. I was told I did not sign an invoice and because of that my account was locked. I never received any invoice to sign. Cherrelle, the manager, sent over the invoice for me to sign and told me she would call me back once it was received. I never received a call. I called the office the next day and asked for an update. Though the invoice was sent in less than 5 minutes of receiving, Cherrelle was just now seeing it. She told me she would work on unlocking the account and give me a call back. I decided to visit the location in person instead. Once I arrived, the regional manager stepped in and it was uncovered that my account is locked because Cherrelle never sent an email to unlock it. She then had trouble sending the email for whatever reason. I was asked to wait for a response while we waited for a response. It wasn’t until I requested a refund that I was able to receive my This entire situation was been extremely unprofessional. I do not know how this lady is a manager. She has no sense of professional communication, decorum or general common sense. Richard, the general store manager, was the most pleasant part of my visit today. He was well spoken, apologetic and able to step in and correct her mistakes.

Bob and Dasen were very kind professional and efficient. Great service

Dorian did an excellent job assisting us today. Because of his level of knowledge and attention to detail, we felt compelled to buy a bedroom set, and we did. Thanks Dorian, great job!

Great , Outstanding salesman

Terrible customer service and terrible employees. Have been trying to resolve an issue regarding furniture purchased at the store and they do everything but resolve the issue. Based off of others reviews, they’ve done this to many others. Will be contacting my attorney to fix this issue. Wouldn’t recommend this store.

No communication on delivery they don't give you ahead of time noticed very disappointed.. Left worked to meet the delivery person they didn't even wait 15 minutes and left..

I worked with Bob and he was very helpful. All of the staff in this location were very friendly.

JR provided false advertising on the sofa that I ended up purchasing. I later attempted to get the issue fixed and the manger Richard was less then accomating and reported he lacked knowledge to the companies return policy when I asked him to review it with me. I would not recommend purchasing any items from this location!

Attentive and good customer service. Shoutout JR

JR was very helpful and nice.

JR was very helpful and knowledgeable about the product we were interested in.

Mr Bob Pisani is very helpful knowledgeable and kind in helping me pick out my furniture !!

Pretty simple really, we came in looking for a new couch and left happy. We were greeted by Bob as soon as we walked in, he was excellent! Courteous, gave us our space to look around, and was available to answer any questions that we had. We never felt pressured to buy anything so we definitely had a pleasurable shopping experience. If anyone decides to shop here, ask for Bob!

Mr. Bob was very patient and very helpful. He was very knowledgeable about the store’s inventory!

jr

Too expensive

Excellent salesman and customer service! Thanks Bob.

Here at Ashley Furniture Store. I'm so pleased with the service received by Kamerin, he was very helpful and courteous. Thanks

Thanks Tobi for helping get me a great deal on a beautiful sofa with FREE shipping!

Dorian was very attentive and willing to show me many sofa options. He went above and beyond to show me matching ottomans and make sure I was getting exactly what I wanted. I would highly recommend him.

Dorian was a great help at the Rt 40 store. Greatly appreciate him.

Bob was GREAT! He helped us immediately!! Found the product we wanted and got it for us!!

Marti at Ashley Pulaski hwy location was super helpful and knowledgeable. I would recommend her to anybody that needs assistance

JR was great! He helped my wife, Sarah, and I by running numbers on a few sectionals we were interested in and made sure of an affordable payment. We would definitely come back to work with JR!

Dorian did an exceptional job selling our couches and it had beautiful colors, even he was very friendly.

The team here was amazing! Dorian was super friendly and helpful. He even helped with how to decorate, which was a bonus. Loved the service here!

J.R. was patient and knowledgeable and went above and beyond to help us find a solution to a unique room. Highly recommend seeking him out at this location. Update: As great as J.R. was on the front end is as bad as Ashley was on the back-end/delivery of our purchase. We were given a Sunday delivery date. This was odd because they shared with us that they don't deliver on Sundays but, policies change so we went with it. We were also told that we would receive a call the day before our delivery informing us of the 3 or 4 hour window. That call didn't come so we called and were rushed off the phone with a woman repeating to us "They'll call, they'll call" and implying that our question was stupid. We'll they didn't call on Saturday nor on Sunday. We reached out they told us we understood it wrong. Unfortunately, we have a paper trail showing that we were in fact right. That didn't really matter to them. We got our rep. on the line. He said he would escalate it to the GM. We aren't sure that this happened because we didn't hear back from our rep. and haven't heard from him since. A few days later with no word we called the store again. They said they would deliver on a Friday (I believe) they arrived with only 1/2 of our purchase. They put it back in the truck and went on their way. We finally got a date and a window of time. They came last Thursday and I can say that the delivery guys were terrific. Professional and efficient. We didn't enjoy being treated like it was a privilege to buy from Ashley. We also didn't like being gaslit or flat-out lied to regarding the delivery. Their sales team is very good on the front end. The back end execution was not only awful it was disrespectful. It is isn't good when you are trying to get answers regarding a major purchase you made and it feel like everyone is running away from you or worse blatantly lying to you. Which is precisely how we felt.

Highly recommend! Finally found the sofa we were looking for. J R helped us the entire time and made sure our process was smooth and simple. Thank you!

Ashleys service was fantastic! we worked with Dorian today and cut us a great deal!

Dorian was very helpful with assisting me with the purchase of my sectional. He provided exceptional customer service.

Tobi Ariyo and kelly was really helpful and informative.

Bob and Kelly did a great job helping me with getting a bed and delivery set up!!!!!!

JR was great. Nothing was to much trouble. Would go to him again. Kelly who took care of my financing was great as well. She help me with the process and sweet as she could be. She even took care of video and picture of ID. These two are keepers.

Toby was AMAZING help today. He was responsive to my needs and made sure I received the best deals. I am extremely satisfied with his genuine customer service!

Bob was really patient with me in looking the perfect fit for my new home. I appreciate the assistance from him and his whole team and I look forward to good quality furniture when I receive it.

Mr Bob and JoJo was so very helpful and kind.

Stopped in to Ashley after visiting one other furniture store in the area. Dorian assisted us right away and was very friendly. He was helpful with measurements of the furniture I was interested in, making sure I was happy with the fit for my home. Overall, great experience and can't wait to get my new furniture.

Kameran and Richard assisted me and they were wonderful. Very knowledgeable and pleasant.

Tobi, Richard and Lauren worked really hard to ensure we have all the furniture for our new adventure. Definitely superb customer service!!!!

Excellent customer service. Tobi, Richard and Lauren provided amazing customer service. They were very attentive, respectful and worked diligently to ensure all our needs were met.

Kamerin and Kelly were wonderful, professional and initiative. Great experience

Our trip to this Ashley was phenomenal. Dorian was friendly, helpful and attentive. He had a near encyclopedic knowledge of the showcase and worked with to us make sure that we left the store with everything we needed at a price that suited us. We couldn’t have asked for more! Ask for Dorian if you’re here shopping!

Bob Pisani was extremely helpful, and friendly! Highly recommend.

JR helped us out. He was great! Very Informative!

(Translated by Google) Oluwatobiloba Ariyo and Johnathan are excellent sales persons. (Original) Oluwatobiloba Ariyo and Johnathan hamman excellent sales person.

Shopped with Mom today at the Ashley Store, oluwatobiloba was extremely helpful in helping us pick out furniture !

I placed an order at the white marsh location and when the sectional arrived, it was sent in the wrong configuration. I had to decline the order since it would not fit in my apartment. I visited the store and to find out what options I had to get a replacement as soon as possible. Richard took care of me and showed me the best options I had to replace my order. It is Saturday and I will have my furniture delivered on Wednesday! If you visit the white marsh location make sure you talk to Richard.

Ashley Furniture has always been my number one choice, especially the Rosedale location. My sales associate, Dorion, was very knowledgeable, attentive and patient. I left with more then I originally chose and am happy with my purchase. I will be recommending this location and my sales rep, Dorion, to friends and family in the future.

Bob was a great help!! Helped us pick out the perfect recliner for our baby boy's room!!!

I walked into the door not expecting to buy anything but after working with sales man Dorian and the General Manager Richard, my husband and I walked away with 4 rooms of furniture and I will be bringing my daughter back to shop because of the wonderful service. Thank you Dorian and Richard

Dorion was very helpful,respectful and very patient he has a good customer relations . I will definitely recommend Dorion to any of my friends that likes to shop their furniture from Ashley furnitures

Salesman cam was great!

Dorian, Richard and Kelly gave us exceptional service for our patio furniture sets that we purchased on June, 22nd. Very patient with us during our decision making process. We have worked with Richard in the last few months for dining bar chairs and a living room sectional and had a very positive experience with that purchase as well.

Oluwatobiloba ariyo, Rick, Dasean, Lauren, awesome service!!!! Thank you!!

Dorian was very helpful in shopping for a sofa!!!

Dorian was very patient and helpful, as well as had good decorating tips! He helped find sofas that matched what I was looking for even though I went in with no clue

Loved the atmosphere and everyone was so wonderful! Thank you to Dorian and Richard!!

Dorian was a huge help today with our purchase. He was able to help us get the fullest of what we expected from our new sectional couch. He was so polite and very patient with us. Great service!

JR did us right finding us a comfy couch.

Toby was very friendly and helpful despite there being staffing shortages. Even the checkout staff was very pleasant. I’d come here again 😊

Every employee helped myself out in a very respectful and timely manner. Great prices for great items with great customer service. Will come back again!

Easy and friendly.

I first gave 5 stars but i have reduced it to 3 stars..shame that as a courtesy how to clean leather furniture literature along with conditioner and cleaner sample not given when furniture is delivered..what's even worse I spoke with a salesperson who was clueless as to what brand or what to purchase in order to keep the leather furniture from cracking...how do u sell leather furniture and not know that.....and was told to use lysol wipes to clean my leather furniture and worst of all I was put on hold for along time to speak with an amateur sales person.

Superb customer service from Kamerin. He is your greatest asset!

Very helpful

We bought a sectional from this store and worked with JR. He was patient and helpful through the process. We are very happy with the in store experience!

Great experience! Awesome people AND I was able to charge my phone 😉 - NY

Had good experience

We had a great experience with Kam he stayed later to help us! Even texted us and kept communication with us to assure our sale! Thanks Kam and Dorian!!

walked in looking for a bed frame and was told “we’re not that kinda store” ….like what sense is that…

Very professional A breeze with 0% financing Very knowledgeable on the products they sell. Thank you JR!

Toby and Marty were great assistance with purchasing our new bedroom set and mattress. We got exactly what we were looking for and Toby was patient and entertaining throughout the process.

Excellent experience in-store. The staff were very helpful and accomodating

Richard and Dorian were absolutely outstanding. They gave us a great deal and were extremely helpful and knowledgeable with their products. Couldn’t recommend the store more!

Richard & Marti were very helpful and made the process quick and easy to purchase our new sofa. I loved that Marti was upfront and honest with us about our questions and concerns especially with having a little one and understanding our point of view.

JR was great & efficient! Helpful and honest

JR was fabulous!

Sales staff was very helpful in getting the artificial tree loaded up in my SUV.

Product delivered damaged. Delivery drivers threw it over our deck rail and then rushed us to sign off and leave. We didn’t notice a small tear. Been calling the store for two days they have calls set to roll to voice mail and no one has to answer the calls.

Dorian was great! Great advice and service. Would recommend him for anyone trying to revamp their place!

Everyone was very friendly. Staff was very helpful and able to answer our questions (and patient with our active young son)

Had a great experience our salesman was very helpful. Thank you Bob for our new mattress and electric bed frame.

Daesean who works at the Pulaski Highway store in Baltimore Maryland made the purchase of my bedroom set so easy. He was very professional and took his time with me because I am hearing impaired. I really appreciate how he was attentative to my needs. Thank you so much

Dasean was professional from the time we walked into the store until we purchased our furniture and excited the store. His smile and product knowledge was perfect. I would come back to purchase items and ask for Dasean. I visited the Pulaski Highway store in Baltimore Maryland

Richard and Dashawn were excellent

Richard and Kamerin were Awesome

Bob make my experience easy and delightful Come to buy with him by my side, a reason to come back. Thank you Bob!

Beautiful furniture. Great service by Richard and Dasean

Easy sale experience. Came in during Memorial Day sale and was able to get 25% off and free delivery. Bob guided us with a laid back but helpful approach, showing us several options.

Coming to Ashley has been great customer service awesome. Sales person Tobi the best . His customer service is a 10 plus he goes beyond

After reading other reviews, I was skeptical about it. But I took a chance and it came out remarkable. They did a fabulous job and I’m very impressed.

They were amazing to work regarding finances and we were able to get what we wanted! They deserve more than 5 stars!

Richard the manager and Dasean greeted me and provided excellent customer service.

DeSean, Kelly and Rick were very helpful and I'm satisfied with their service.

Best experience ever Kam was just AWESOME YOUNG MAN. Very helpful and professional. I will be back because of him Kelly and Rich were very helpful also

Came in and Bob was very helpful. Was looking around and ended up buying a desk! The manager Richard was also very helpful.

Dorian Grey was wonderful in helping us find the sectional we were looking for. Thank you so much for all your help!

Customer service was outstanding!

Jay & Rob was amazing, very patient and worked with me with all of my request

Excellent service

JR was very helpful! Answered all our questions and helped us find the perfect furniture! Would shop here again!

Tobi did a great job of finding exactly what we wanted. Rich was very personable and wrote us up quickly. Excellent service. 5 stars

This is a wonderful team ,very professional and attentive. Thank you Ashley Team

Kam was a huge help! I didn’t know what I was looking for and he helped me find all of the options with my style. Highly recommend asked for him to help you. Rich the manager was very helpful as well! 5 stars!

horrible customer service

Your staff was courteous, knowledgeable and helpful during the entire journey. Thanks. However we are still waiting on the delivery.

I want to share my ordeal of a purchase I did at Ashley. On January 15th, I purchased a sofa, love seat and high quality mattress from this store. The sales representative made very tall claims of how good of a deal we are getting and also the excellent customer service Ashley provides which made us ended up buying the products. We received the delivery in 2 weeks but the love seat had a cut which we noticed immediately and sent back. Ashley took another 15 days to send us a replacement of the love seat with another cut on it but this time the delivery guys would not wait and they left. We called Ashley immediately complaining about the product and asking for a replacement. They assured to help asking us to send pictures. But they were all false claims. It has been over a months now and these people would not address it. They have rejected the claim and want to repair it. Why should in the first place I accept a product which is defective when I have paid the full price of it? Their customer service is pathetic and never responds back. We visited the store couple of times and they would keep telling you that sales and service are 2 different departments and they cannot help. Ashley is a big fraud trying to fool customers by selling defective products. I have seen multiple reviews(which I wish I had seen before making the purchase) for Ashley where customer had faced same issues. Please take those reviews seriously if you care for your money. I can vouch for them. I spent my hard earned money on buying products which I thought would make my home beautiful but now when I see it in my living room, it hurts that I spent so much money. I wish i had not gone to Ashley. So if anyone is reading this review and decides not to choose Ashley, I would find peace because I am tired of following up with them trying to get my problem addressed and dont want you to be in the same shoes.

Please Beware! We were told we could cancel or return our order for a full refund if it didn't fit in our living room. Just pay delivery fee. They lied just to get the sale, and then we were stuck. We tried to cancel 2 weeks before delivery and was told that we would only receive 60% store credit. I do not recommend!

John and Bobby were great to work with!

(Translated by Google) Very bad experience, I bought a sofa set and it came out damaged and they didn't want to answer for that 🤬😡 I never spend a single penny in this store again (Original) Muy mala experiencia compre un juego de sofa y me salieron dañados y no quicieron responder por eso 🤬😡 nunca más gasto un solo centavo en esta tienda

The cheap plywood frame within our couch broke within 6 months from normal use, well within the claimed factory 1 year warranty that they refuse to honor. Additionally we purchased the extended warranty, and they still aren't doing anything to make things right. Run from these con artists. They won't honor the warranty on their cheaply made furniture.

Absolutely terrible customer service. One person will tell you one thing and another will tell you different. It’s clear no one has had proper cohesive training in this place. We’ve tried multiple times to file a claim with the “insurance” we bought just for a different excuse of why it’s not covered. The last person we spoke to said manufacturing issues are covered to an extent..yet our beam being broken isn’t but “a screw coming loose” is. A screw must be loose in whoever did the underwriting for this plan. Also, “to an extent” .. who decides what that extent is?! I asked for proof in writing of what the “extent” is and what it includes/excludes. The response to that? “It’s not about proof.” What does that even mean???? Now we are at the point where Ashley no longer makes replacement parts for our couch (that is still within the warranty window that we purchased) so best they can do is return the $90 we had to pre-pay for a specific replacement part BEFORE THEY EVEN KNEW IF IT WAS POSSIBLE! We had to call multiple times to just get that info alone. Each time we were told that the manager would give us a call back within the next business day—surprise, surprise that NEVER happened. Now they’re saying that nothing is covered, they can’t replace anything, and if we want our $90 refunded we need to go in store and see what they can do about it. We live an HOUR away! Luckily we just moved back from across the country or we’d really be SOL. Absolutely unacceptable. DO NOT BUY FROM ASHLEY! DO NOT BE FOOLED INTO A “PROTECTION PLAN” BECAUSE ITS A WASTE OF MONEY! And certainly don’t go to this location. Though to be fair, we’ve had problems at another location too. Do better, Ashley. This is pathetic.

This was the worst experience I have had. DO NOT USE ASHLEYS IN WHITE MARSH. The furniture is junk and they don’t stand by their product.

4 plus months and 3 deliveries later we finally got 4 pieces in the right color. Last time going there.

SO disappointed in Ashley’s customer service. Have had our couch less than a year keep in mind. Every cushion is textured cause the fabric is pilling. The top and back of our cushions looks like it’s literally growing fur. Ashleys will not do anything because it’s “cosmetic” not a manufacturer defect. I’m sorry but no couch should do this LESS THAN A YEAR of owning. not to mention someone on their end cancelled our delivery and we didn’t find out till the day of. When we had already gotten rid of our old furniture so my husband had to find a bunch of people to go grab it with him from their warehouse. I cannot justify paying so much for a piece of furniture for it to be complete junk. Shame on you Ashley’s. You’ll never have my business again that’s for sure.

Went to look at bedroom furniture overpriced Presswood furniture not worth two cents don't waste your time going there..

This place is a joke. I suggest going to a different location. If I could give 0 stars, I would!

For the price I paid for this furniture I would have expected better service and quality. I had my sofa for less than 6 months when bowing and creaking started. The issue was deemed customer use, and I was unable to discuss the issue with anyone. Not sure how sitting on a couch, its ONLY purpose, and the piece no longer functioning for that purpose could be called customer use when less than 6 months have passed. To me that is the definition of a manufacture defect. Unfortunately, I will not be returning for any future home needs.

I ordered a lot of furniture - most people reference delays. My issue wasn't so much a delay as it was the delivery men couldn't figure out how to get the furniture into our house. They damaged walls, doorframes and made a huge mess. Ashley sent a different crew who put the furniture in my house and set it up in less than 10 minutes. I forwarded photos to Ashley of the damages as they asked and they told me to get an estimate - I sent the estimate and then they washed their hands of me. Never took steps to file the insurance claim, pay for the damage of wallboard repairs and paint and even didn't follow thru on sending a gift card they had promised. I would not shop at Ashley or its parent company ever again.

I don't think it looks as good as it is in the picture

This is the most unprofessional business I have ever seen. Go to value city you will have a better experience

Still waiting for a bed that I ordered in Feb of 2022. My most recent communication from the store said that it would be in on July 3rd! Very dissatisied with the sales and service at this store. I was initally told it would arrive by the end of April and should have left the store at that time. When I turned to leave the store and go elsewhere, I was told it could be ordered from a store in VA and arrive mid March. The mattress and boxspring arrived in time in time for my guests the end of April so they slept on that. I'm still looking at boxes in my room because the rails and footboard arrived in June but the headboard was damaged. Spoke to someone at the store who promised to return my call but never did. I have contacted customer service but they said I needed to contact the store for compensation. At this point, the only thing the store has done is take my money.

I was supposed to have my furniture delivered on Saturday May 28. It had been ready for almost a month, but because the delivery policy doesn’t allow you to get a time frame, you have to take a WHOLE day off from work and you don’t find out the time frame until the day before…. So, Saturday arrived and I had been notified the delivery would be between 8am and Noon. I woke up early and I got a text saying the delivery was 15 minutes away…. Awesome! Driver calls me when he is 5 minutes away. The conversation starts Ok, but then as I’m providing instructions on where to park, the driver starts ordering me to “listen, listen! LISTEN!!!” I was spoken to as if I were a dog! I end up hanging up cause that is not about to happen. Long story short, driver shows up, looks at me, types a few things on his phone, get back in the truck, and leaves! I called both the delivery company (third party picked by Ashley) and Ashley furniture. Delivery company never did call me back. When I called Ashley, I spoke to Kevin, the manager. He seemed apologetic and said he would call me back Monday morning with details on when and how they would get me my furniture. I asked him if he was sure he would call Monday since it would be Memorial Day. I was assured I would get a call. It is now Wednesday, June 1…. Still no phone call. I guess Ashley wants to keep their furniture and 8 will keep my money and my business. I will never do business with Ashley again! HORRIBLE experience!

Abdul was very friendly and helpful. He made sure that I left with what I wanted.

I wish there was an option of zero rating, I would have given that to them, extremely pathetic service from Ashley and specially this location. I never got an honest answer. I ordered a Sofa set back in January 2022 and they gave estimated time 4-12 weeks and representative even went on saying " its just an estimated time and mostly it arrives in 4 weeks" Then they give me delivery date in end of March and then mid April. When I did not get my sofa delivered in 12 weeks, I went there to cancel the order, then they said its been shipped and should arrive by May 3rd, I am still waiting and whenever I call their response is "Its in transit". I wonder its in transit from Mars planet..!

Kevin was super personable. Nice people and they want to work with you! Thanks!

Most of the items in my home which includes two bedrooms, a dining room table, and a couch, are from Ashley Furniture. I ordered a bedroom set February 25th I understood there was a delay but when I called they have had my bed for over a month so I asked if they could deliver it. I'm so tired of sleeping on the floor. My folks are elderly and went through some stuff with covid so now they live here. However when I tried calling Ashley they told me that they will not deliver my bed even though that they have it. It seems they would at least deliver it to make space at the warehouse but they denied my request. Because I'm very tired of sleeping on the floor I have decided to cancel the dresser so I can get my bed. On the other hand I'm thinking about canceling the whole thing. It would have been nice to have my bed delivered and whenever the dresser come in that could have been delivered then since they don't have a confirmed date. Now that's good customer service. Ashley furniture has lost me as a faithful customer.

This store is one of the worst customer service experience I have ever had, their delivery truck hit my car, last year and I still waiting for some one to help. They have very poor service, the parking lot is always empty. I wonder why? 🤔

JR was so helpful and gave GREAT customer service! ☺️

Awesome service!!!!! Thanks Ashely Abdul is the man and Kevin is also super helpful!!!!

Great service from Abdullah Syed made it simple quick and easy answered all questions straight to the point definitely will recommend family and friends to Abdullah because they will be taken care of

Went in tonight to browse for a new couch. JR approached us very professionally and let us know he was there to help but have us space. He was very personable and checked in a couple times without being pushy. He answered questions and was knowledgeable. We wound up buying a couch and the process was smooth, relaxed, and enjoyable because of him. Thanks JR!

Abullah and Mutemwa were absolutely amazing and kind. They helped us fully understand all of our options and we left with a smile. We highly recommend shopping with this team!

Extremely poor service. They took full payment for the furniture and it’s been more than six months, they only delivered a half of a dining set. They’ll leave you stuck with no one responding and a bot responding on yelp. It’s a terrible experience. Just look at all the reviews posted here before you go, they actually deserve a negative star rating.

To high they don't have no deals

Customer service is great...

I purchased a living room set the end of December 2021. I picked the item up from the warehouse and kept the item in a box for two weeks until I moved to my new home January 2022. After opening the couch we saw legs were missing and the couch had a hole in it. I purchase a extended warrant. I was told I waived my one-year manufacturer warranty because I picked the item up. Which was never disclosed to me. The extended warranty I purchased will not cover the item because the item is only less than 30 days old. This is heartbreaking and wrong. I was also told that Regency furniture now owns Ashley furniture. They refuse to fix or give me a new set. Please do not purchase from this company. Value city, and Bob’s honor all warranties and is much better than Ashley’s. Beware!!!!!!!!!

I was missed informed my the sale associate, that the king size mattress. I order on October 25,2021 would arrive in 3 weeks . It's January 5,2022 and I still sleeping on my couch. Every time I call the store. I get the run around with the staff on a time-line. They are rude in telling me to read my contact.

If a zero rating were possible ,I would be using it. This location does not concern themselves with the customer after taking your money. We purchased furniture in April 2021 . After 3 deliveries beginning in October of very damaged furniture...we have requested SEVERAL times to have management contact us. As of this email we are STILL WAITING! Cannot express enough you should NOT purchase here. Most certain there are other companies that would VALUE your business especially after the sale of severalthousand dollars!!!! Sales employees are condescending when you ask to speak with manager. Each call we are told he is unavailable.

If I could give their customer "service" zero stars, I would. Avoid this place like the plague. Sure, they are helpful when you want to buy something from them. However, after you've left the store, even though they SAY they offer a 1 year warranty on their products, they do NOT honor that warranty. I have a sofa bed that is only 8 months old. The entire frame snapped off of the sofa and tore my fabric. It is totally unusable. You would think they would replace it right? Nope - not Ashley Furniture! Instead, they have given me almost a month of runaround, transferring me from one person, one department to another (sometimes in another country even) and not a single person at this company has listened to me, or offered me an acceptable remedy. At first they offered to "ship me the part" so I could fix it myself ! What?? Then they offered to come and take my sofa (my only place of seating) to their shop to "determine if it can be fixed". This was after they had someone come to my apartment and tell me that it could NOT be fixed and that I would be getting a replacement. This company has been an absolute nightmare. I still do not have a usable sofa bed that I spent over $1300 on only 8 short months ago. I have reported them to the consumer protection division of the Md. Attorney General's office who will be taking over the investigation at this point. Do yourself a favor and save yourself a massive headache and tons of wasted time and do NOT shop at this company !!!

Salesman was great. Answered all of my questions. Was looking for a smaller loveseat and dining room set. Was not impressed with the quality of anything on the floor. Way over priced even with 50+ % off. and no luck on the loveseat.

Don’t not get furniture from Ashley Stewart they will take your money and have you waiting for furniture for months.They don’t answer the phone and your contract will end before you get your furniture. I purchased furniture at the one on Pulaski in Baltimore.I had to go up there and get ratchet and ghetto for them to give me part of my order.But I wind up getting a refund for my daughter bedroom set cause they thought I was going wait til 01-22-2022 for it and I wasn’t.I got my money back and took that and got a bedroom set from ikea. Plus I got furniture from them and value city and I got all my furniture from value city before I got anything from them. Please don’t get no furniture from them at all.

If I could give them no stars, I would. Where to begin? Our order ran later than 16 weeks. Multiple deliveries were required for a single order and furniture often required repairs or replacement (dings, malfunctioning parts, etc.). Their service quality is terrible. Good luck getting these people on the phone for status updates. The phone often rings forever and even when they do pick up, it's the same old song and dance ("your order will be arriving soon." but never does). The young saleswoman who works here (long dark hair, slight accent), whose name escapes me, was condescending and rude towards me and my wife. Do yourself a favor: find somewhere else to shop for furniture. This is not the place to go.

I got my dining room set from them can't wait till it be delivered Saturday

Ashley Furniture is the worst i purchased a bedroom set on May 31st 2021 and it has been almost 4 1/2 and i have nothing. No updates unless i call. One person says one thing and another person says something else. I have made several calls to this store and even made a complaint to the corporate office no response

Just wanted to shout out Leroy and Jay, who were beyond helpful and patient and professional! We love our new furniture we arrived much earlier than expected. Many thanks! We will be back again and again!

First off they never answer the phone. If they do, they always seem frustrated to speak to you. My guess is because so many people try to contact them and they don't respond. If you call the main office they tell you to call the local office. In my case, they have part of my order now for 3 weeks but they don't have the key component of our bed frames...the rails!! Honestly how can rails be back ordered or not part of the bed frame they're designed to work with. Then they told me September I would be able to schedule my delivery. Followed up with them and they say October. Called again today . Now it's mid November!!! For bed rails!!!! I think I only gave 2 stars because I assume the product will be at least decent if I ever get it!!! Probably not though the way things are going already.

Getting the run around about my furniture delivery no answers 2 weeks later sitting on the floor for the time being

I am very disappointed, I ordered furniture and it was scheduled for delivery 9/25. They called me the day of delivery and said the truck broke down and they could not make the delivery, mind you i had already gotten rid of my living room set to make room for this delivery. I have called the store 4 days in a row and they have given me a run around. I have been told my furniture hasn’t been scanned back to the warehouse for a delivery to be scheduled. I talked to someone today and my furniture still hasn’t been scanned but now they can schedule a delivery date but not until next week. I will be without furniture for over a week by then. They have made no accommodations to help get me my furniture any quicker or work with me since I have taken off work once already. They charge you if you are not there for the delivery but they can not come through on their end and the buyer is supposed to just deal with it. Their furniture it nice but not worth this hassle. Corporate really needs to work on the delivery system they have, if there is a mishap on their end they should be the one reaching out and working with the buyer to get it corrected not the other way around.

A little disappointed with Ashley Furniture. Very short of help, only 2 store representatives. No prices on the furniture and the employee was very agitated.

Customer service is just horrible! Took 45 minutes to purchase 2 lamps

Horrible horrible customer service. We were scammed into a warranty for our couch. The salesmen promised it would cover any dog damage and any type of fluid damage. We had a flood in our house and the couch was destroyed by the water and our dogs chewing on it. Called the warranty company, who then brought out a tiny bissel vaccum to clean only the tops of the cusions removing no water from the couch. Now it smells moldy. Called them back to fix the problem and now they say they dont cover that kind of damage and we need to talk to ashley. Ashley told us they will not do anything for us and the employee that sold us the warranty no longer works there, so it's not their responsibility. Do not fall for the warranty scam like we did. We spent a lot of money on our couch and the warranty and now its all gone. Ashley should be completely ashamed of themselves for allowing their employees to run scams like this. This company is trash. Thanks for nothing.

Worst customer service I have ever experienced!

I visited your Pulaski Hwy location. I found a sectional I was interested in. I asked where the recliner was and the associate pointed. The rocker recliner was up against the wall. Not at all convenient for trying it out. The price quote I requested was scribbled on a business card. Upon leaving the store I told another associate to have a nice day, they said 'ok'. 🤷🏼‍♀️ The associates need a refresher course on customer service and courtesy.

Awesome place.

Customer service is horrible. Do not buy from this store. The return process is horrible, and they will try to screw you at every turn. The sales manager Eric is a corporate schill who cannot help ypu with everything. Whenever you ask them for something they tell you they need to hear from corporate and hide behind that when they tell you no. 0 stars

The salesperson gave us a warm greeting as we entered the store. Throughout our visit, he was friendly, patient and professional. Those qualities made the sales' process much easier. We were very pleased, because we got what we wanted. We were also pleased to have given the salesperson the sale as well as our business to Ashley HomeStore!

Bought a living-room set and dining set. Back in may almost $6000 spent. Sales rep was M.I.A. we had to hunt one down for service day of purchase. Went to counter to pay. Rep was quick to take the money. Now we are waiting still for our living-room set. Every 2 weeks we called then every weeks to get an update on delivery. The date keeps changing. No clear answers on why a delay and consant changes of delivery date. Not once hasnashleys called us. Iys August now. And nothing. Ridiculous. Ashleys is quick to take that cash but garbage at providing customer service.

They totally are horrible they lie to make a Sale..paid over 2,500 for a bedroom set and after 2 months of them saying it will be delivered i got a refund..People pay all this money they shouldnt have to wait so long and keep gettinf the run around for the sole purpose of Commission..Go somewhere else this is an Honest Review..

Overpriced.

Our furniture came quickly and assembly was efficient. However when I inspected our furniture we found a hole in one of our drawers. I contacted them the same day it was delivered regarding this issue and they said they would process the claim. I have not heard anything from them since .. I call regularly to see when they will get us an replacement and they have no answer. Our furniture was delivered in April... it's now July. We have been very disappointed with the customer support.

Warm reception and seamless customer service. Thank you!

8 months....its been 8 months since I have started my warranty claim for a replacement sofa. 5 months dealing with the company GBS that Ashley's likes to push ok everyone, and now over 3 months dealing with Ashleys funiture customer service department who don't have a clue what they are doing and will just keep delaying any information to another date 2-3 weeks later. Then you call again and the same thing happens. Stay as far away from Ashleys and any other store owned by Regency Funtiure.

Pleasant service, nice selection, reasonable pricing

No calls no furniture 12 weeks waiting Rude customer service Go somewhere else

Bad customer service! Went to the store one day and they wasn’t even open on time! Brought a table set and within 2 months it started peeling!! Called customer service and def got the run around!!!! I will never buy furniture from here again! Not worth it go up the street to valu city furniture store! Better quality products and customer service.

DO NOT PURCHASE THE FURNITURE WARRANTY!!!! ABSOLUTE SCAM!!!! Our furniture has not been fixed and I will never get the money back for the warranty that will never be refunded. I will NEVER buy furniture from this garbage and fraudulent furniture store EVER AGAIN! STEER CLEAR WHATEVER YOU DO!!!!!!!!!!

Ok

Where do I even start. My sofa chaise “delivery” was an hour late without any communication. The delivers walked in looked at my doors and said we’re not doing this and left (no measuring, the sofa didn’t even make it off the truck). I call this store and no one answers so I have to drive out here.... I get to the store and there were 5 associates sitting around on their phones. I’m told I can cancel but I still have to pay a 30% restocking fee of the subtotal... despite the associate incorrectly answering my questions asked during the purchase. I’m also told I can’t get the little money I’d get back back until the next day when it’s back in stock. I said it would have been nice had someone answered the phone so I didn’t waste gas to be told something that could have been handled over the phone.. the associate answered well were under staffed (again walked in and saw 5 associate on their phones)I contact corporate and they recommend to call the store manager and request the restocking fee be waived... I call the store manager and wait for a call back in the time frame provided (the call never came so I had to call again). The store manager said she won’t waive the fee but it’s only 30% off the cost of the chaise (completely different price than the sub total I paid but apparently the contract is up to their interpretation as it fits their business). I just walk in and there are 8 associates doing nothing and 1 appearing to work (clearly very understaffed). I was looking forward to using Ashley’s to finish furnishing my home but NEVER AGAIN! Save your money and try Bobs or even IKEA because this store will take your money and that’s about it.

This place is a scam. These people will lie through their teeth to get a sale go anywhere else to get furniture. I went in to get a couch, they didn't have the one I wanted in-stock so they recommended another one. Their radio add promises free shipping but that was a lie. It is only for orders over 2000. I asked what would happen if it didn't fit. "Oh you would just be refunded. " She said. I told them I lived on a small street and the truck probably won't fit down the road. On delivery day they drove the truck down my street and and tore down all my hanging lights. Then they did a half hearted attempt to deliver the couch before giving up. When I called to complain "sorry deliver won't be refunded and we are charging you 3o% to restock." So now I'm out a few hundred and have a smashed up home. They said they would cover the repairs but at this point I'm not counting on it.

I purchased furniture a month ago. I've been trying to reach the store in Rosedale for two days and no answer!!!!!! This is terrible business

Avoid this place.. I paid for my furniture in April it’s June and I haven’t received a email or call to this day to tell me what’s going on. I've call today and I still can't get a delivery date. If I want my money back they want to charge me a 30 percent restocking fee, for what I haven't gotten my furniture..One more thing to this day they can’t give me a date when my furniture will come ..... I’m telling y’all run from this store. They don't have no urgency to deliver your product especially when it's already paid for. Also don't care about they inconvenience you.

Great furniture selection and some reasonable prices...

Customer satisfaction

Prices are hight quality is low

Love this store and the salesman Richard is amazing

When I purchased furniture last year I went months without furniture and then finally got you guys to give me my money back and then I was able to get something somewhere else the same day. Then my mother just recently purchased furniture the delivery people came was really nasty to my mother in law and said it wouldn't fit through her door and then you say she can't have the furniture she purchased and there will be a 30% restocking fee that's insane. Horrible horrible customer service and horrible delivery company

After waiting 2 months for my daughter bedroom set. Pieces were still missing, and when asked when will I get it . I was told not for another 2 weeks. This store sucks, and their delivery service do also.

Worst customer service ever!!

Horrible. Can't get my stuff and its been o ready 3 to long never go back

The People that work at this store don’t have no clue what going on and they rude... I payed for furniture in February it’s almost May and I haven’t received a email to this day to tell me what’s going on and they tell me I can’t get my money back ..One more thing to this day they can’t give me a date when my furniture will come ..... I’m telling y’all run from this store go to Haven’t for furniture they email you and call to see how things going and they can give you a day your get your furniture ....

Bought a dining set in the store. They sent the wrong bench and charged me $50 more to basically fix their mistake. They break down items to match the price guarantee but I still paid $50 to get what I ordered originally yet originally paid the correct price overall. Customer service is not a word in their vocabulary. I have been called a liar and put at blame for their mistake which they even told me was theirs on the phone. I bought a dining set, tv stand, couch and oversized chair and ottoman. The living room set I am still waiting for but they told me it could take 16 weeks. The unprofessionalism is unparalleled. If you are lucky enough to get everything ok then good luck to you. I will not spend another dollar with this company. $4000 and I was treated like an enemy. I am extremely happy to buy the rest of the furniture I plan on ordering with another company. All for $50 and the rudeness of your employees. I will also glue the nail heads back in the chairs myself because I can’t even imagine the headache that would cause even with buying protection plans. Ariana is a joke. Liz seemed a little better but still the absolute most combative person to deal with. Do not shop here. Update:Replacement bench that I had to pay an extra $50...extra to paying for the cost of it. They wouldn’t take the bench they put in the wrong order for back. Had a literal 20 min standoff with the delivery guy. Called the store Liz wouldn’t get on the phone but the girl who answered and relayed all the messages for 20 minutes because Liz was busy...for all that time. Way to go Liz. The girl who answered was very empathetic and reasonable. Girl....you are better than Ashley!!!! The delivery guy threatened me because he wouldn’t take the bench I DID NOT ORDER back. I had to ask him to put his mask on and wait outside. If there was a punchline… This would literally be the funniest story I could tell. It’s just sad. 6/2022 I still have the dining set, rarely use so it’s held up. The couch was replaced 6 months later by a crate and barrel. I sold the Ashley one on FB and felt bad for the person who bought it. It was already sagging and very uncomfortable. You could feel the wood in between the cushion and the backing. But it was an “in between” for them.

Nice staff and a nice veriety

We got a great deal on new sleeper sectional. Salesman was a great help found us exactly what we needed. They were not pushy at all.

Furniture is way overpriced

Quality of furniture does not match pricing.

I've never been to Ashley's before but I'm glad I did and now they have a customer for life. Two words, Liz Obrien. Liz is the reason I will always shop at Ashley's home store for life when I need furniture. I had a problem with something and Liz fixed it up as professionally as anyone can. It was a pleasure to talk to you and I really appreciate everything. Thank you Liz.

Wonderful experience. I came here after a horrible experience with Bob's Discount furniture in Hunt Valley. From the first minute I called, the woman who answered the phone went above and beyond to assist me. I went into the store that same evening and was able to find what I needed and ordered it. It was delivered within a few days and I could not be happier with the entire process, including the delivery team. I will never buy furniture anywhere besides here. They are excellent!

This store is awesome. The staff are friendly and knowledgeable. They always make me feel welcomed. They also go above and beyond to make sure my needs are met.

I visited the location on Pulaski Highway in Middle River and was greeted at the door and welcomed to the showroom by friendly staff that demonstrated a sincere willingness to help my wife and me enjoy our journey throughout the showroom. I was especially impressed with our follow up visit to pick up a picture we had purchased the day before. I was in and out very quickly, thanks to the friendly, pleasant office staff that processed the paperwork and packaged up the picture for transport. You are very fortunate to have Liz on your team to help ensure complete customer satisfaction. Hats off to her and her colleagues who work the desk. I trust management will share our gratitude for service beyond the call of duty. A great showroom with quality furniture and accessories and an outstanding staff. As a satisfied customer who usually visits the Glen Burnie store, we look forward to visiting again.

Ashley Furniture is trash. Its far from quality. Although it may look nice, it doesn't hold up. Do not purchase the protection plan, it is a scam, and they'll make excuses not to cover or fix your furniture. Everything that glitters ain't gold.

Certainly a great exposure for home furniture and fixtures.

Horrible customer service. Don’t believe them when they say your furniture will be delivered with in any sort of reasonable timeline. They promised me I wouldn’t be treated this way and that they would provide me updates - and yet I never get updates. My furniture is now scheduled to be in 15+ weeks after I bought it. I was guaranteed 12 weeks. Awful awful customer service. Do not give them your money.

They sure didn't act like they wanted to make money.

No pressure. Had a budget...worked with us. Got a bed, dresser, nightstand and high end serta mattress.... $7.00 under budget. Very happy. Our Salesman, Richard, did a great job. Even threw in a plush Serta sheep to close the deal.

I am writing to discuss fraudulent practices by Ashley Furniture Homestores in regards to a purchase made from their Rosedale, MD location. The company has a Lifetime Warranty on their frames and they refuse to honor that warranty, first informing me that the LIFETIME warranty only lasts a year, and then informing me that they refuse to honor it because of "customer use". The warranty on their website specifically states the frames are covered under normal customer use. I have tried contacting them numerous times and continue to be told they won't do anything. They are no ignoring me entirely. If you research Ashley Furniture you'll see the large number of consumer complaints against them for these very reasons. They charged me a $150 service fee to come repair the couch, with no intention of ever doing so. The technician had to "come back" with the correct parts, after which I was told that they would not fix it. I've requested a full refund from them for breach of contract, but they have refused to respond. I'd be happy to discuss this with you further, and hopefully we can get something done about this company doing fraudulent business. If you need assistance in your fight with Ashley Furniture you can go to this Facebook group. FB Group: Ashley Furniture Complaints/Issues Advocacy and Resources

So much value and variety

100% NEVER EVER BUY FROM ASHLEY. They provide cheap furniture, which would not be a problem if they had a true warranty system. Instead, GBS wil not answer your claim, or will fight you. I personally filed a claim and never heard anything. When asking ASHLEY, the response is "not our problem". Love the back of their brochure that says Customer Service - From beginning to end we will provide you with the highest level of customer service. WHAT A JOKE!

Everything here looks cheap but isn't

I would give a 0 star if it was an option . They are puch of liars working there to scam your money. I placed in and order 3 months ago for 10k . Which they said only would take 4-6 weeks . After 3 months they can not fulfill the order . Making an excuses over manger knows about this but he isn’t available. And if I want refund they want 30 % restocking fee . Just cause they couldn’t gmfill up my order . Friendly advise shop elsewhere. Don’t stuck your money in this store

High prices

Where do I begin. Customer service was great until there was an issue with the delivery, then their customers service skills went out to the door. Never mind we are in a PANDEMIC and the third party vendor think its ok to enter people homes without shoe coverings. I have kids and I will not let any one enter my home without foot covers. My own family doesn't even enter my home with their shoes on. Once this was addressed to the store customer service was not a priority. $1,600 was spent so this is no chump change. I wish I would have known this was going to be the experience I would have never spent my hard earned money there. I wish I could give 0 Stars!

Richard and Liz were awesome! Richard was sales lead and was informative and flexible. Very helpful!! Liz was friendly and knowledgeable! Will return! Great furniture!!

Very professional staff and well stocked.

Initially I intended to just pop in an do some quick browsing however I ended buying that impressive bed and mattress. The sales associate was extremely helpful and I think it was a good deal. Will definitely be going back without a doubt.

Every thing the furniture is so beautiful the people are so nice and helpful

Honestly, I was most worried about delivery since most of the recent reviews were based on that (of course due to covid). We visited Ashley's on about 3rd week of August and Richard assisted with everything that we needed for our new home! We ordered a bedroom set and a couch and made sure everything we ordered were in-stock. Richard ensured we would get them on the exact date we were moving in and it happened! The delivery crew were very diligent and quick at their task. We are overall very satisfied with the purchase. I'm not sure if we got lucky to get away with our furnitures arriving on time but for us it was an amazing experience!

Sales people are to pushy

We have had the absolute worst customer service. Every time I call they are getting frustrated with me; because I’m asking for an update on my delivery. The sofa was originally purchased in July. When we placed the order they said 6-8 week lead time, I understood and placed the order. I called back 6 weeks later, they said the sofa was expected in August 24. I started prepping for the sofa to call, called today, they said IT WOULDNT SHIP UNTIL SEPTEMBER 28. I have received zero emails, zero calls, zero texts, in regards to my order. They have been ignoring my calls. I would most definitely shop somewhere else. Do not buy anything from Ashley furniture, we have had the WORST customer service. We ordered our products at the end of JUNE and we haven't received one e-mail, text, or call about the product. The associates at the Middle River location have been so frustrated with me and have the worst attitude when i call. No one picks up and i end up having to call 2/3 times and waiting on hold for 10+ min to ask for an update. I emailed corporate 3 times, with no response! Save your money and time, and do not purchase from them. The sofa set we ordered was supposed to be delivered the end of August, again i received ZERO info regarding my order, i called Aug 28, because my order was supposed to ship Aug 24, and they advised my order wouldn't ship until SEPTEMBER 28!!!!!!!!!!!!! I also am unable to cancel it until Sept 8. Save your money, time, and frustration. They are probably going bankrupt and are just holding orders. I was told to reach out to corporate, and i have several times with no response ! good luck

It’s how a company handles the issues that defines them. Anyone can be nice and polite when they’re trying to sell you something. Notice, most of the 5 star reviews are pre-sale, which is complete when it’s delivered. But look at the 1 star reviews. There’s a pattern here and that’s the concern. Bad service and furniture that is CONSTANTLY VERY LATE. They did the same to me. Ordered a couch and it ended up being almost 2 months late. Their standard response....”let us take a closer look at this”. I’m amazed anyone still buys furniture here. If you do, I wouldn’t count on it being on time and I hope you and all your visitors are comfortable sitting on the floor. I’ve since tried La-Z-Boy. Better service all around, from sales, to service & delivery, and ON TIME. Customer reps were very helpful long AFTER the sale. Had an issue with a recliner. It was fixed under warranty, ON TIME. But warranties are only as good as the company standing behind them. Read all of these complaints. Are you comfortable with what you’re reading?

I went shopping with my son for a bedroom set/ queen size. Service was great and product well made. Michael Bonincontri was a great help.

I had been a customer of Ashley because I like their furniture. Looks are deceiving. On the outside it looks great, but look further. I purchased the Cassimore king size canopy set. Bed, nightstands, dresser with mirror, high dresser, bench, and the vanity and chair. Also the king size extra firm mattress. First week I found a split in the beam of the headboard, next the king extra firm mattress began to sag. It took repeated calls and 8 months to exchange the beam. 9 months to send someone out to look and measure the sag of the mattress.They wouldn't rectify a less than a year purchase of an extra firm king mattress. Clearly it is sagging, even the tech they sent out confirmed it. It folded up when he took it off the bed. Ashley said it is not a manufacturer's defect. So they are saying it's my fault the mattress is sagging. I am 6 feet tall and I weigh 238lbs. I won't do business with them again. They have lost a valuable customer. I advise you to spend your money for furniture somewhere else. Try Lazy-boy furniture that is where I am going.

They acted as if they really wanted to help, and the one salesman that gave me his number to call, picked up the phone, and abruptly hung up. Frankly a used car salesman would of acted more professionally. Never again!

The furniture is of top quality.The salesreps.greet you soon as you come thru the doors.I would suggest you buy from Ashley furniture for sure....

Love it but still waiting for furniture

At this point, we have been waiting for our couch for THREE MONTHS. You have read that correctly. When we ordered the couch, they told us 2-6 weeks. Every time we call, there is a new reason for why we can neither learn our delivery date or we are given a delivery date that is either a few days or a few weeks later. This is ridiculous!

Absolute worst customer service I've ever experienced!!! Their delivery guys said they couldn't bring my couch upstairs (there are 5 elevators in the building, they tried one and refused to try again). When I called the store, they finally answered the phone after not responding for three days. They want to charge me nearly $400 for restocking fee, even though their guys were too lazy to try another elevator and took my couch with them!!! If I pick a different couch, they said it will take up to 4 weeks for it to be delivered (If it's in stock, if not then longer). Meanwhile, I have no furniture but a dining table and a bed and I can't buy a couch anywhere else because they still got my money. What a ridiculous company!! I regret ever entering the store! Please, don't purchase anything there!

I’m a big fan of this store thanks to Victor and Ariana. I didn’t feel pressured into buying what I didn’t want or what I couldn’t afford. The price was significantly cheaper than VCF with delivery! I’ll be going back sooner than I planned to finish furnishing my house.

Everyone is nice and friendly.

ABSOLUTELY TERRIBLE EXPERIENCE. Ordered a couch almost a month ago. Was told it was going to be delivered within a week. Then received a call that their system had a glitch and the couch was actually out of stock. I’ve called every couple days and have gotten different answers as to when the delivery will be, each answer pushing the delivery date a couple days forward. Employees that are not willing to help and would rather place the blame on somebody else instead of remedying the situation. Terrible communication, terrible service. Will be canceling the order and I suggest you avoid this company at all costs possible.

This place was nice . Ask for Mr. Richard ! He will help you out and take his time without rushing you . Mr. Richard was the glue to this store .

My family and I visited the Pulaski Hwy showroom hoping to replace our basement furniture. We were helped by Richard who found us the perfect couch and recliner that fit our space specs. Lauren processed our paperwork and we were out the door in under an hour. A great product, professional staff and we’re very pleased with our Ashley Homestore experience. Thanks again Richard!

We had a terrific experience. Reggie was our salesperson and he was excellent to work with. Bought beautiful furniture and a great price.

I visited the golden ring store and the salesman and manager were great. They gave me a great deal on a power loveseat and sofa. Then another great deal on a dining room set. Will shop there again for sure.

Good service sales girl sun shine was a good help and good customer sevice.

Fast friendly professional service!!

The furniture we picked out and received is great quality but we had issues with the delivery. We paid for the delivery of the furniture and when we received it one of the pieces of our sectional was broken. They offered to bring it back and switch out the broken piece but told us if we wanted the new piece to be delivered that it wouldn’t be until the next week even though it wasn’t our fault that the piece had been broken. After the movers left I got home and noticed that they chipped our door in multiple places while taking it off of the hinges & the door frame was banged up and broken in multiple places from the couch being brought in. My neighbors told me that they saw the movers not being careful with the furniture while bringing it from the truck into our house. Overall, we did not receive great service from the company.

My sales rep Muhammad was very professional and helpful. He was very knowledgeable of his store and was able to get me the best deal for living room furniture. I highly recommend this location. The inventory is great and Muhammad’s customer service skills are superb.

Sunshine and Ariana were amazing today!!! Everytime my wife and I come into Ashley’s Sunshine greets us with that bubbly personality! She’s practically helped us furnish our new home. Thanks for your help!!

We bought a bedroom suite at the Essex location. Muhammad was very helpful and kind. He showed us multiple suites until we found the perfect one. Brittany was a great manager. Thanks all!

Mr. Leroy helped us find the perfect couch! Didn’t feel pressured and he was there when we had questions! Will be buying all of our furniture here in the future!

Over price

Came in late and was assisted by SunShine. I was on call so I had to walk out mid talk but when I came back she was still full of energy and patience to answer all my questions and to share additional options that fit my parameters. Thanks SunShine!

Leroy , Terrell , and Brittany were very friendly and nice to work with. Thank you for everything you did to help with our bedroom purchase !

I hope you guys have a minute 👑🥴 I came in LATE one night adamant on getting the Eltmann Sectional With Cuddler. I LOVE THIS SOFA!!! There was no question that I fell into the right hands of Mr. Mike, Ms. Terri , Miss Ariana & The Cool Guy That Looks Like My Nephew lol . I truly apologize for coming in that late, I’m a firm believer that everything happens for a reason. And I can truly say I was treated like Royalty! I had my ACL Reconstructed on Jan 27, 2020 & the staff here whom helped me.....were very kind, patient & understanding. And that’s the kind of staff I would have on my team. They all deserve a raise!!!! THANK YOU KINDLY ASHLEY FAMILY! 🌹 TESEY J PHILLIPS

Victor and Terrelo were so cool ... they made sure we got what i came for, took me around , showed me what beats my imagination and I could not but just say they have good customer service in here .

I visited Ashley Furniture Homestore in Rosedale Md to purchase a sofa..The salesperson(Sunshine*) was very helpful in selecting the sofa..Delivery was on time as stated .However, the sofa had some flaws and was returned to the factory. I did receive another sofa within a week. The workmanship was not as great as i expected.

Leroy Lamotta provided excellent service with his warmth, and transparency in allowing me to understand my options and taking the time to learn what I wanted and needed. Leroy focused on finding me the right furniture for me as oppose to making a purchase that doesn't benefit me. He walked me through the process and provided some design options to compliment the furniture set. Thanks Leroy!!!👍🏽😁

My family and I bought a long sectional couch. I worked with Mr. Leroy LaMotta and his service and patience with us as we were trying to figure out colors and measurements was impeccable. He made us feel like we were the only ones in the store. He gave us the best service and took care of all of our questions and concerns. While my husband and I were going over options, trying to sort things out and pondering over our decisions, Mr. Leroy would give us our space, deal with other clients and knew just when to come back to to check in with us. By far he's one of the best sales reps that we have ever had the pleasure of working with. Most importantly, we never felt pressured, persuaded or pushed to make a decision that we were uncomfortable with and that is something that you dont get often when you are out shopping for furniture. Love my new sectional couch it looks great in my basement, its great quality and loved my experience working with Mr. Leroy. Would highly recommend him and the store to all my family and friends.

I shouldn't go to places I can't afford