Ashley Baltimore, MD
Ashley is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley is passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley showroom today.
Stay away from Ashley. We’re still trying to get a refund from the shady store that closed in Bel Air.
Still waiting for a bed that I ordered in Feb of 2022. My most recent communication from the store said that it would be in on July 3rd! Very dissatisied with the sales and service at this store. I was initally told it would arrive by the end of April and should have left the store at that time. When I turned to leave the store and go elsewhere, I was told it could be ordered from a store in VA and arrive mid March. The mattress and boxspring arrived in time in time for my guests the end of April so they slept on that. I'm still looking at boxes in my room because the rails and footboard arrived in June but the headboard was damaged. Spoke to someone at the store who promised to return my call but never did. I have contacted customer service but they said I needed to contact the store for compensation. At this point, the only thing the store has done is take my money.
I was supposed to have my furniture delivered on Saturday May 28. It had been ready for almost a month, but because the delivery policy doesn’t allow you to get a time frame, you have to take a WHOLE day off from work and you don’t find out the time frame until the day before…. So, Saturday arrived and I had been notified the delivery would be between 8am and Noon. I woke up early and I got a text saying the delivery was 15 minutes away…. Awesome! Driver calls me when he is 5 minutes away. The conversation starts Ok, but then as I’m providing instructions on where to park, the driver starts ordering me to “listen, listen! LISTEN!!!” I was spoken to as if I were a dog! I end up hanging up cause that is not about to happen. Long story short, driver shows up, looks at me, types a few things on his phone, get back in the truck, and leaves! I called both the delivery company (third party picked by Ashley) and Ashley furniture. Delivery company never did call me back. When I called Ashley, I spoke to Kevin, the manager. He seemed apologetic and said he would call me back Monday morning with details on when and how they would get me my furniture. I asked him if he was sure he would call Monday since it would be Memorial Day. I was assured I would get a call. It is now Wednesday, June 1…. Still no phone call. I guess Ashley wants to keep their furniture and 8 will keep my money and my business. I will never do business with Ashley again! HORRIBLE experience!
Abdul was very friendly and helpful. He made sure that I left with what I wanted.
I wish there was an option of zero rating, I would have given that to them, extremely pathetic service from Ashley and specially this location. I never got an honest answer. I ordered a Sofa set back in January 2022 and they gave estimated time 4-12 weeks and representative even went on saying " its just an estimated time and mostly it arrives in 4 weeks" Then they give me delivery date in end of March and then mid April. When I did not get my sofa delivered in 12 weeks, I went there to cancel the order, then they said its been shipped and should arrive by May 3rd, I am still waiting and whenever I call their response is "Its in transit". I wonder its in transit from Mars planet..!
Kevin was super personable. Nice people and they want to work with you! Thanks!
Most of the items in my home which includes two bedrooms, a dining room table, and a couch, are from Ashley Furniture. I ordered a bedroom set February 25th I understood there was a delay but when I called they have had my bed for over a month so I asked if they could deliver it. I'm so tired of sleeping on the floor. My folks are elderly and went through some stuff with covid so now they live here. However when I tried calling Ashley they told me that they will not deliver my bed even though that they have it. It seems they would at least deliver it to make space at the warehouse but they denied my request. Because I'm very tired of sleeping on the floor I have decided to cancel the dresser so I can get my bed. On the other hand I'm thinking about canceling the whole thing. It would have been nice to have my bed delivered and whenever the dresser come in that could have been delivered then since they don't have a confirmed date. Now that's good customer service. Ashley furniture has lost me as a faithful customer.
This store is one of the worst customer service experience I have ever had, their delivery truck hit my car, last year and I still waiting for some one to help. They have very poor service, the parking lot is always empty. I wonder why? 🤔
Bought a dining set in the store. They sent the wrong bench and charged me $50 more to basically fix their mistake. They break down items to match the price guarantee but I still paid $50 to get what I ordered originally yet originally paid the correct price overall. Customer service is not a word in their vocabulary. I have been called a liar and put at blame for their mistake which they even told me was theirs on the phone. I bought a dining set, tv stand, couch and oversized chair and ottoman. The living room set I am still waiting for but they told me it could take 16 weeks. The unprofessionalism is unparalleled. If you are lucky enough to get everything ok then good luck to you. I will not spend another dollar with this company. $4000 and I was treated like an enemy. I am extremely happy to buy the rest of the furniture I plan on ordering with another company. All for $50 and the rudeness of your employees. I will also glue the nail heads back in the chairs myself because I can’t even imagine the headache that would cause even with buying protection plans. Ariana is a joke. Liz seemed a little better but still the absolute most combative person to deal with. Do not shop here. Update:Replacement bench that I had to pay an extra $50...extra to paying for the cost of it. They wouldn’t take the bench they put in the wrong order for back. Had a literal 20 min standoff with the delivery guy. Called the store Liz wouldn’t get on the phone but the girl who answered and relayed all the messages for 20 minutes because Liz was busy...for all that time. Way to go Liz. The girl who answered was very empathetic and reasonable. Girl....you are better than Ashley!!!! The delivery guy threatened me because he wouldn’t take the bench I DID NOT ORDER back. I had to ask him to put his mask on and wait outside. If there was a punchline… This would literally be the funniest story I could tell. It’s just sad. 6/2022 I still have the dining set, rarely use so it’s held up. The couch was replaced 6 months later by a crate and barrel. I sold the Ashley one on FB and felt bad for the person who bought it. It was already sagging and very uncomfortable. You could feel the wood in between the cushion and the backing. But it was an “in between” for them.