Ashley Store Bel Air, MD (Churchville)

Amber was kind and professional. Charlie did a wonderful job explaining everything and answering my questions. The process was smooth. I did not feel pressured to buy anything at all. I am happy with my experience.

Amber and Bobby were a great help today getting us set with a table and getting delivery ready for us

Joanne was amazing her patience and knowledge of store selections was very helpful and made shopping easy. Amber at the payment desk has awesome customer service!!!

Amber was very helpful with the payment process and Bob was great with helping organize the pieces of furniture.

Amber and Charle were wonderful

Great help and friendly gave us a great deal

Awesome employees here! I absolutely recommend working with Terri if you have a purchase, she will work with you to all your needs and is super patient. She can also give you a really good deal. The management is also great, and are all very nice. Candice was very helpful from the managers and she helped us out with getting the best deal she could. They also have a very nice selection of furniture and the store is very well maintained. Their items are priced on the higher side, but if there’s a sale, then you can get a good deal. Again, thank you Terri for your patience with us!

Amber and Terri provided a wonderful service!

Amber and Adam were outstanding in needing to explore desk and lamp options and make a wise purchase given the choices. Our fourth such purchase from this location.

Amber was lovely, in and out the door with no issues. Alton was amazing. Recommend coming

Alexis was so wonderful to work with Joanne was a huge help in helping us purchase our new mattress

Amber and Adam

Harley was very helpful with trying to find something that would fit unique measurements. I was able to get something in stock, that fits, and within my price range. Pumulo at the desk was also very nice and helpful.

Alton did great job helping us finding new furniture. Great attitude. Thanks!

Great service, great discount!!

Great experience buying a bed set for my son!

Attentive, worked well as a team.

Another awesome experience here! Thank you to Pumulo, Bob and Harley for your help. All very nice people and we enjoyed talking to them!

Matt and Ms. Pumulo were great. Planning to come back again.

Store associates were very helpful and answered all my questions

Great customer service and great prices

Do not use this location. I have now waited two months for my furniture to be delivered. Today delivery was happening and all the pieces were incorrect and were not what was ordered. Two months later, I still do not have the furniture. Called the store and spoke to Chavon “Sales Manager” who was unable to rectify the problem. I asked to speak to the general manager, and she was unavailable to take phone calls, and they would not be able to call me back until Monday. Definitely will be going to corporate. Absolute nonsense and absolute terrible customer service. Update: I spoke with the general manager on Saturday and she was going to speak with her manager and get back to me on Monday and I have yet to hear anything from her. It is now Thursday at 5:18 PM and still no callback. No resolution. No acknowledgment. I called yesterday and left my name and number again and still no return call. This is getting to be ridiculous. Update #2 It is now been a week since I was promised a call back by the general manager. I have called this location every day all week long to be told that the manager was not available or in meetings and that a message will be left for her to give me a call back. Again it is now Sunday at 3:30 PM and this manager has yet to respond back to any of the messages. I requested her manager’s contact information to which I was told I was not able to be given. I requested that a message get sent to him for follow up. I will continue to wait to see what Kind of follow up this manager has. As a manager of the company I work for, this is truly unacceptable. This is not a good business practice at all. Update #3 It is comical how the “owner” only responds to positive reviews. Update #4 Still no return call from the “General Manager” and an email was apparently sent to her boss to give me a call and I have yet to hear from him/her. Cannot make this up how terrible their customer service is. Think twice before using this location. There are plenty of other competitors out there. Update #5 Furniture finally delivered in full 2 1/2 months later. Not bad, outside of the fact that I now need to wait for a drawer handle replacement that came broken from the warehouse. Now that the furniture has been delivered, I will wait for the replacement handle to arrive and to see what compensation/refund the store will be providing. To date, the General Manager never returned any of my calls/messages left for her and her manager never bothered to reach out and return any call at all. I hope they right the situation sooner than later. Update #6 Attempted to contact the Bel Air location again tonight as I have yet to receive a call from the general manager, Candice. It has been a few weeks now since her original message where she told me she would give me a call back with some sort of resolution. To date, I have called the store numerous times left numerous message for both her and her manager to call me and have received a call back from neither one of them. Called again tonight and spoke to Chavon who again took 7 1/2 minutes to get on the phone and again had an attitude about him. Update #7 Absolutely ridiculous. As if it could not get any worse, I just went back and looked at the picture of the furniture that we ordered from the store and the furniture that was sent to the residence is not even the correct furniture. What an absolute disaster. I want someone to call me and I want my card credited back 100%. This is an absolute complete mess up on the part of Ashley at this point and I want management to call. Update #8 To make matters worse, I went back and looked at the picture of the furniture I ordered and the picture I received is not the furniture I ordered at all. It is completely different. They sent me the wrong damn set of furniture! I would like a call back from upper management as I’m tired of chasing your management team down for the past 2 1/2 months with no response. I will be getting an attorney involved if this is not resolved and rectified soon.

Adam was very helpful

Bob was fantastic!

Joanne and Candice are awesome

Shopped at the store on Churchville Road and Joanne assisted me. Found the perfect recliner, bed frame, and mattress electric platform. Joanne was super helpful and listened to what I needed. She made sure the mattress platform provided the right adjustment angle for reading in bed - she was very patient with me. I had a great time and Joanne made it a great experience- thank you!

Great experience! Everyone do nice. Alton was super help! Pumulo very professional

This was our second purchase of furniture with Ashley Furniture in Churchville. Each time Adam was our sales associate. Adam is professional and courteous. No pressure. Rachel assisted in arranging the final details of our purchase and delivery. Together they are a good team to work with

My experience at Ashley’s was absolutely amazing!!! Kelly and Matt helped me out so much. They were very informative and in touch with my needs!!! Go see them at Ashley’s!

My Husband and I purchased a dining set. At purchase we were quoted two to three weeks for delivery. I called to check the status of our order at about two and a half weeks. The representative told me that it may come on the next truck. They actually have no clue. I called a few days later and was told it could take up to twelve weeks. The salesperson did not tell us this. If she had we would have looked elsewhere. We decided to cancel the order. Per Ashley's store policy the customer has up until two days before scheduled delivery to cancel the order without any fees. My husband went into the store to cancel. The representative tried to tell him there would be fees for cancelation even though our items had not even shipped let alone been scheduled for delivery. The moral of the story here is that if it may take twelve weeks to be delivered you tell the customer that. You don't say two to three weeks to make a sale. Honesty is the best policy. I hope that this is communicated to the staff. They should also probably be retrained on cancelation policy. The attitude that the representative had was completely unacceptable. If you want to continue to work in customer service I would consider working on that.

Great service! Matt was so helpful! Be sure and ask for him!

Great experience! Everyone was polite, professional and knowledgeable. Found what we were looking for at a reasonable price.

Rachel was so helpful and informative. Charlie was also helpful. Candice was very helpful too

Great sales and delivery support! We love our dining room set.

The night we picked out and ordered our daughter’s bed was fine. The gentlemen who helped us was great. Then we ran into issues. We were charged for the item we picked out, and were told that it wouldn’t be delivered until 2/16/25. As we were checking out, we were then told the bed would be delivered 6 days later. 6 days later a bed was delivered, but it was not the one we picked out. It was a bed with a cheaper listed price, and clearly not what was ordered. Within minutes, I called the store and was told that we would have to arrange a date for the wrong product to be picked up and pay a restocking fee. Thankfully the delivery company operator was able to help out and get the delivery truck back within 2 hours. In the mean time our 3 year slept on a mattress on the floor for a month and slept poorly due to rolling off the mattress. I made numerous calls and trips to the store with minimal help. I was told about 2-3 weeks until another would be in stock, then it became the end of February, then by the end of the first week of March. Thankfully, it was delivered the very end of February. Still haven’t heard any follow up from the store, or been offered any kind of discount or compensation for the numerous headaches and hassles. Out daughter loves her bed now that she has it, and if it wasn’t for that, it would be a 1 star review. We bought a living room set from value city in bel air the same weekend, and had 0 issues.

Everyone was pleasant and easy to work with

I was very pleased with Ashley Store in Churchville, Md. Mr Bob was very nice and very helpful. The ladies in the office was very kind and business was done with no problem.

Very friendly staff, good prices and a no pressure experience!

Excellent from start (TJ) to finish to include delivery. Very satisfied.

Kelly in customer service was awesome she was very kind and courteous. Terri in sales took time to answer all my questions and help me pick out my furniture. They both were a pleasure to deal with, Thanks Again!

Matt was excellent. As well as amber candice.

matt and Amber made this an easy seamless process!

Extremely professional experience with Rachel and Adam. Very knowledgeable and patient!

Bob helped me out with my purchase and was able to answer all of my questions. He also assisted me with changes to order over the phone. Good job. Kudos to Bob!

Matt was very helpful with finding us a great couch and loveseat combo. Amber was great in making the check out process quick and easy.

Easy process

Rachel was fantastic and so was Charlie. Love shopping here. We wouldn’t dream of going anywhere else for quality furniture.

Rachel was amazing at checkout. Josh is the bomb! Go see this group!

Everyone there was so nice and helpful, especially the saleman Bobby who answered all of our questions and even got someone to move furniture to make sure it matched with a different couch. Even though we went with something different. Now just to wait on the delivery

Very extremely pleased when the customer service at this location Rachel and Mr Charles were just so nice

Charlie and Amber were very helpful during the buying process.

Bob was extremely helpful , polite and very knowledgeable - helped us to make right decision on our sofa - highly recommended

Matt was very helpful and patient. He was willing to answer any question we had even if it meant traveling across the large showroom floor to ask someone who had more knowledge and experience rather than guess. Great new addition to your sales staff!!

Matt was very helpful and knowledgable about the couch i selected. He never said i don't know and instead always found the answers i needed. Great service and easy check out.

Rachel and Don did an outstanding service. They made the purchase easy and quickly. Thank you for your outstanding service :-)

We had an wonderful experience at this furniture store! The customer service was great from start to finish. Our Sales Associate Terri was incredibly pleasant, welcoming us with a smile and offering assistance without being pushy. She gave us all the time we needed to browse and make decisions at our own pace, which made the whole shopping experience feel stress-free and enjoyable. The general manager and customer service reps Rachel and Kelly were great as well. We truly appreciated their patience and professionalism. Highly recommend this store for anyone looking for great service and a relaxed shopping experience!

Great service, very helpful salesman and staff

We had a wonderful experience at Ashley Furniture in Churchville. Amber, Matt and Candace were all very helpful and pleasant. We are repeat customers and walked away once again happy with our purchase.

Wonderful service- and pricing was ideal for the bedroom set I was looking for! Thank you Candace ,Amber and Adam!!!!!

Always quick and easy buying our furniture here. Great selection. Thank you to Amber and Joanne for the attentive customer service!

Matt was fantastic!!!

Picked out furniture in December. A gift from my family. Heard nothing for weeks. I finally call, they said they were waiting on 2 pieces. They could do a partial delivery while I wait on the other 2 pieces. Now it's February, still haven't heard from them. I call them to find out the sectional has been discontinued. So when were you going to contact me? They have another store that has the pieces, they are willing to give them to me with a discount because it's a floor sample. Ok.......your store had a floor sample that I saw and sat on when I was there. What happened to those two pieces??? In fact, I asked for the floor model when I was there in December. It couldn't be sold. Fast forward, they offer the credit. When I receive the two missing pieces I need to bring in the credit card to be given the credit. Wait, what? My brother used his credit card and he lives in California. Now he has to fly back here????? NOT!!!! Just credit back his card the difference. Not happy with the customer service AFTER the purchase. I guess she made her commission, the store made their profit and who cares about the consumer anymore. I will be glad when I can close this chapter. Still don't know when the 2 pieces will arrive. It certainly won't be expedited. I guess I have to call back in about a week for an update. Not happy!

Rachel and Charlie were great

Had a wonderful experience. Purchase a bedroom set. Matt was our sales representative and was amazing to deal with. Amber was equally amazing working on the numbers and accommodations! We went back and forth until we made our final decision. At no time were we made to feel like a nuisance. I am looking oking forward to receiving my set. We purchased everything in this photo. Adding...that the bed frame we were looking for we wanted drawers. Just so happened I found a picture on line while there and Amber was able to make it happen!!!!

Rachel & 3 legged Charlie did a great job!!

Amber was very helpful and efficient in helping me with customer service and placing my order…highly recommend!!

Rachel and Charlie were super helpful and friendly. We really appreciate their help with our purchase!

Amber at customer service was so friendly , she made checking out smooth and easy. My sales man Charlie and his associate Got the table that we feel in love with right on our budget price. Over all it was a great experience. Thank you to all that helped.

Excellent help from all. Amber and Pete made it easy.

Amber was great! What a nice young lady. Very professional. Joann was the best! Very knowledgeable and helpful!!

Charlie and Amber were amazing! They were super helpful!

Charlie and Rachel were very helpful and friendly throughout the buying experience. They were both patient and professional. I recommend them if you’re looking for a comfortable shopping experience.

Amber was very helpful & knowledgeable at checkout. Joanne was amazing at finding just the right chair for me.

Everybody was very kind and helpful. Tania was especially helpful in getting prices and delivery set up. Charlie was also a great sales associate to work with.

Rachel and Charley were great

Great place, a lot of selections!! Great service very nice staff. Not pressured to buy. Very informed staff. Bob was great to work with and talk to.

Amber and Charlie were very helpful and efficient. We worked with Amber on a warranty and she was great. Charlie helped us place a new order. We have placed quite a few orders with Ashley and never had issues.

Wonderful experience at Ashley’s! Joanne was super helpful and so was the young lady finalizing our payment and delivery.

Amber was extremely helpful and friendly during the financing process! Terri welcomed us as soon as we walked in the store and provided a great shopping experience!

Amber was super helpful and thorough with the financing process. Terri was super knowledgeable. Great shopping experience!

Rachel and Charlie were super helpful with finding our new sofa!!

It took me 2 days to make my decision. The first day I went in and looked at all the offerings for a new living room set. The selection was excellent. Terri (TJ) was so wonderful to work with. She showed me everything and understood when I said I'll have to go think about it all and come back the next day. I brought my husband with me on the return trip. He helped with selections and Terri took amazing care of us. We purchased a sofa, recliner, chair and ottoman, coffee table, 2 end tables and a TV stand with a fireplace insert. A most excellent experience. Thanks Terri, you rock!

She was efficient and pleasant to work with. We bought our new dining table.

Great service very nice and helpful!

Great customer service. Amber and Charlie were wonderful!!

Bobby and Tania were very helpful with setting up our financing quickly.

Great service, easy purchase ... relaxed, no pressure, let me browse at my pace ... and a huge selection. Thanks Charlie and Tania!

Very helpful staff without being pushy. A very easy, pleasant experience. Amber and Joanne were great!

Tania was wonderful and so helpful! We are thrilled with our new living room set and got a great deal.

Rachel and Charlie provided great service. Informative but not pushy. Happy with our experience.

thank you Rachel & Charles for helping me get new furniture ⭐️⭐️⭐️⭐️⭐️

I would leave negative stars if I could. We made a purchase through Ashley/Regency back in September for 2 couches. Was quoted 8-10 weeks. Called at the 7/8 week mark they told me early/mid December. Still heard nothing so I contacted them again and was told the pieces were discontinued and the delivery date is now in march. No one tried to contact us no one told us anything. It’s absolutely horrendous way to do business. If you’re looking for new furniture look some place else.

Rachel and Amber were excellent, Charlie the salesmen did great at taking care of us.

Great service. Bob and Tania were wonderful to work with.

Thank you Rachel, very easy

We just had a wonderful experience making a purchase of a mattress set with Scott and Candice! Both were very knowledgeable of every product we asked about. They were a true delight to work with and we highly recommend shopping at the Bel Air store!

Bought a mattress at Ashley last week and was helped by Tania and Bob. Very efficient; we were in an out of there within an hour. Looking forward to the mattress. Hope it works out but there’s a good exchange policy if not.

Staff very helpful, but not pushy trying to sell you their product

Great selection of furniture and great deals! Joanne was such a lovely person from start to end. And Rachel helped us complete our order. Excellent staff, will be back in the future! :)

Kelly G. at Ashley Furniture in Churchville MD was exceptional. And Charlie Prete was great too! They both were amazing and helped us tremendously. Both deserve raises. Thank you. They made our experience carefree.

Kelly was amazing. Got the furniture I wanted and helped me a ton! Charlie was also so patient and amazing as well!

I was very pleased with the customer service from the moment I walked in the door. Terri was courteous and extremely helpful. Rachel was polite as well.

Kelly was excellent

Great experience! Charlie was super helpful

Easy in and out experience. Sales rep Terri was great. Not pushy just helpful.

Looked a long time to find just the right table for the right price. Came here and found two to choose from that I loved! Helpful and not pushy employees too - thanks Rachel & Charlie!

Bobby was excellent helping us find the right dining room set for our new home and Amber was awesome with finalizing all the details. Thank you!

Great experience with Bobby and Rachel

Had the best experience with the help from Amber. I went to make a purchase for my daughter who saw a sectional online that she really liked. Amber was a huge help with making sure it was in stock and it could be delivered to southern MD.

Amber and Charlie were awesome.

Great experience with easy going staff. Amber and Terri were both experienced and helpful finding what we needed.

We had Terri J. help us and she was wonderful. Nice, efficient, and made the entire experience painless. In and out in less than an hour

Amber was polite and very informative with finances. Joanne was helpful and knowledgeable about searing arrangements and color options. We had a great customer service experience and will be back in the future.

Amber was amazing and very helpful

Prompt service from Amber and Terri at the Bel Air MD location. Both very helpful and courteous. Also gave info for the old furniture removal. Overall just wonderful service. Thanks ladies!!!

Joanne and Amber were a great help to me and my family and made my experience great and easy and Joanne’s experience with interior designing helped a lot with options and selections I couldn’t be happier with the service.

She was very professional, kind and respectful.

Amber was very helpful and great to work with. Joanne went above and beyond to help us. Thank you!

Amber and Charlie Prete were efficient and friendly. Great experience!

Amber was amazing, just amazing customer service. Ms. Joanne really made our visit easy. I hate shopping but she was great. Thank you to all the staff for being friendly!

Tania and Charlie were great can’t wait for the furniture

I have been working with Rachel for about 6 months to get an issue with my old couch corrected. She did a ton of work to find part numbers and replacement cushions and covers to add a bit of life back into my couch. Unfortunately the covers were discontinued when we tried to order them. She had me meet with the store manager and made things right with me. It was a great experience and I’d recommend working with her again!

Charlie was very knowledgeable about the Ashley products and showed me several options that fulfilled my needs. He set up a great low pressure environment and helped give me additional information to narrow down my purchase. I’d definitely go back to him to furnish other rooms in my house!

We needed help in selecting living room furniture. We were greeting and was explained if we need help just ask. After we made selections it was quick and detailed. All of our questions was answered and everyone was polite with humor.

Amber and Joanne were awesome helping my wife and I out with getting a new sectional and dining room set!

Very easy to work with, delivery was right on time. Great customer service. .

I bought a bed from Ashley years ago and had issues with the sales person telling me they could order me one thing and in reality couldn’t and sold us something different. Got that worked out with a manager and we actually came back a year later and got a couch - went through the manager who had promised us a great deal - which we got - after the bed snafu. It’s been about 6 years with the couch and all the seams / side walls of the couch cushions have cracked open. For the price we got it at I’m okay. But if we hadn’t gotten it 50+% off I would be pissed. Fast forward and I just went into the store to look at the matching dresser / chest of drawers and nightstands to our bed. $2500 online for them. Go in there store and they told me “great new 20% off sale!” Except the store prices were more then 20% higher then online. They did honor the prices online but you had to know to ask. In addition when I tried all the drawers it felt like wood on wood. Nothing was seated right. When asked what was up the sales person said I had to understand they get opened every day and have been on the floor for three years. I said I planned on opening daily for 15+ years….Told me I should Check online reviews because no persons ever complained about it. Meanwhile at least a third of the reviews commented the drawers didn’t sit properly and glided badly. Ended up at Value City Furniture and bought complimentary dressers and night stand to our bed vs the matching. Gave it 3 stars vs 2 because the manager did right the wrong to us over the bed and their stuff generally looks nice and our bed has held up well over the years. But the couch quality is low and I was not at all impressed with the dressers / night stands.

I recently visited Ashley Furniture in Bel Air Maryland and had a very uncomfortable experience. From the moment we walked in, a sales associate was overly aggressive in her approach. She followed us around the store and kept popping up unexpectedly, making us feel uncomfortable. It was as if we were being stalked rather than helped. After the sixth time of her approaching us, we decided to leave. Based on this experience, we will not be returning to this location.

Rachel was so great and kind with us and Charlie was a great salesman!

Rachel and Charlie were great helps in choosing a great sofa. No pressure, knowledgeable, attentive and nice!

Just bought a new home, and while we're just starting to fill it with furniture, we'll be back for more in the future. That's thanks to the team you have at your Ashley in Churchville. We were assisted by Mr. Charlie, who was great at finding the right mattress for my son. The GM Candice and Asst Mgr. Pete also assisted in getting us setup with financing, and then Amber took care of the rest. Thank you guys for a great experience...we'll be back!

Pete & Amber were both professional and very knowledgeable. Thanks for everything Pete & Amber!

Delivery of chair from manufacturer (Cat Napper) was delayed after 8 week wait. Rachel at the store was very helpful and knowledgeable. She arranged for floor model to be discounted and delivered in 1 week. Attitude of delivery driver was hurried and unfriendly. Gave 4 stars because of Rachel.

I am 100 % satisfied with the service received.

It was wonderful as soon as we walked in they greeted us very kindly and helped walk us through all options before we finally decided on what we wanted. they were patient and very informative.

I want to thank Sales Associate Christian for his reliable effort to make sure I got what I came there about. Also big thanks to Customer Service Rachel for her professionalism and generosity in the execution of my payment. I am so looking forward to my purchase in the 4-6 weeks.

Rachael & Charlie were fantastic! So very helpful and no pressure.

I just purchased a sofa and loveseat yesterday. Joanne (Sales Associate) and Amber (Customer Service) were awesome!! Can't wait to receive my new set.

Amber and Brooke are the best, such pleasant women

Amber and Brooke are awesome, I will shop here whenever I need furniture ❤️🙏

The purchasing experience was okay—the salesperson was nice but the checkout was EXTREMELY SLOW. We then had to wait over a month for delivery. The best part of the entire experience was the delivery team who was careful and attentive. The television console arrived with some minor marks and dings which we could have accepted with maybe a modest discount. I called the store, trying to reach them while the delivery team was still at my house, and calling at various times, again and again, received no response. Finally, after an hour, my husband tried from his phone and someone picked up on the first ring. No accommodation was made and we are now having to refuse delivery of this piece. We are told to expect at least another two weeks, maybe more, of waiting for a new console to arrive (and hope that this one is not damaged as well.)

Great store! Rachel and Charlie are the best!

This furniture store has a lot going for it—it's spacious, filled with high-quality pieces, and conveniently located with plenty of parking. However, I was surprised by the steep prices. Many items are marked up significantly higher than at other stores selling the same pieces, and I even found some items priced lower on their own website! While it’s great to see the furniture in person before buying, the experience was soured by lackluster customer service. The salesperson kept disappearing and wasn’t very helpful, which was disappointing. Despite the drawbacks, I'd consider returning just to browse and get a feel for the pieces before buying online. It's worth a visit for the in-person experience, but shop around before you commit!

Joanne and Amber made my experience great! Thank you for all the help

Amber was awesome and a pleasure to work with

Happy to found what I wanted today! Rachel did an awesome job!

Charlie went out of his way to help us find everything...plus some. He was very pleasant and helpful

Rachel was very helpful! Smooth process on figuring out deliveries and laying out the cost of everything.

Rachel and Charlie were awesome help with our purchase of a dinning room set. Very happy....thanks

Rachel and Charlie were both fantastic. They answered all of our questions and had our transaction processed quickly. The best experience in a furniture store I have had. Will be back soon!

Ish Verma - sale consultant. He explained the product features very well and very knowledgeable person in furniture space.

I had an easy and smooth experience with Amber and Scott. They helped me get some great bedroom furniture!

Thank you amber and Charlie for a smooth and simple process in buying our furniture for our new house!

Amber was wonderful! She made our experience very quick and easy. She was helpful! Our show lady was Joanne and she was knowledgable and helpful.

Amber and Brooke were amazing and so helpful! We came here several times looking for living room and dining room sets. Each time they were very attentive and friendly.

Amber was so helpful on the phone. Great customer service! Joanne placed the order with ease. Thanks!!

Good deals on almost everything! Everyone was a great person to deal with. Great time dealing with everyone in the company.

Awesome

Absolutely wonderful experience shopping here. Amber & Scott made our furniture shopping super easy and were very helpful in answering all our crazy questions with no stress…

Amber was awesome, so helpful and so fast! Amber helped get us exactly what we needed! Mr Charlie shared his pop tart with my fussy toddler! The best experience we could have asked for!

Had a great ext today with Racheal and Charlie. Very helpful and answered all my questions. Highly recommend shopping at Ashley.

Rachel was very helpful and very informative. Charlie was able to help me find the perfect bed frame

We were shopping for a new dining room set and found exactly what we needed. Terri at the bel air showroom was super helpful, very sweet.

Excellent service! I was in the store a couple of times and Joanne was very patient with me. She listened to what I was looking for and showed me many options. Her and Amber got me a great deal. Will definitely use them for future furniture needs.

Amber was extremely helpful with setting me up with delivery and with paperwork for a new kitchen table and coffee table set. Joanne, thank you for walking all over the store to find the perfect fit for my house. I would highly recommend anyone to visit and she will find what you need.

Amber and Charlie were wonderful in working with me on decreasing the price of this living room set!

Amber was great today processing my transaction. Very informative. Joanne was great helping me find exactly what I needed.

Amber was exceptional - she spent so many dedicated minutes with me making sure everything I needed was taken care of. Tyvm.🎉

Amber had exceptional customer service today. Terri was great finding exactly what we needed. Will be back.

Very helpful staff! Scott and Amber were great!

Rachel and Charlie were amazing during our experience. We had questions that were answered immediately and per our request what WE wanted they took care of us immediately. They were kind and actually cared about our experience and our wants/needs.

Rachel and Charlie were very helpful with all our furniture. No pressure and very accommodating. We look forward to having it delivered in a few weeks!

Rachel and Charlie did a great job. Made everything simple.

Amber and Scott helped us pick out just the right sectional

Amber and Scott were wonderful.

Amber and Joanne were excellent! From start to finish when I walked in I felt like I was honestly, sincerely, professionally being taken care of with only my best interests in mind. Thank you too to Candice for your help! I highly recommend Ashley Furniture Store!

Amber and Charlie were great.

The people here are very pleasant and mrs Amber did a great job also mr Charlie was a big help and very kindley

Amber was a great help with checkout, and Charlie made the whole experience very easy.

Rachel did a great job. Charlie was very knowledgeable and helpful in selecting furniture.

Excellent service from Amber and Charlie! Would definitely recommend

Mr Ish was very patient and helpful

I recently purchased my bedroom furniture set and dining table. Mr Charlie is super helpful. He helped me with my orders. Pumulo is also very friendly. She set my delivery according to my schedule. It is a very nice store, friendly people highly recommended.

Great service Pumulo and Scott were excellent

Great service and Pumulo assisted with the final transaction of the sale amazingly.

Amber helped us with a 20% discount and a separate $0 sales tax promotion! And Charlie helped us find the exact sofa and chair we were looking for! We are happy with our purchase and our delivery is only 3 days after the day we bought our furniture! Thank you Amber & Charlie!!

Rachel and Charlie did an exceptional job in helping my family pick out our furniture and made the entire house experience less stressful and mor enjoyable.

Amber and Charlie were very helpful and did an amazing job! They were great at helping pick out furniture for our home and made the entire experience fun and less stressful!

Extremely helpful! Terri (TJ) was great and did an amazing job with us. She went above and beyond. Pumulo was outstanding as well. Thanks so much for everything.

Amber was so helpful and great when checking out and purchasing some furniture,

The customer service was excellent. Pumulo was courteous and helpful. Charlie was so helpful and professional. Thank you

Great Scott and Pumulo were great to work with

Amber was wonderful and professional. Pleasure doing business.

Rachel and Scott were helpful and the whole process was quick and easy

Rachel was great and very helpful!

Scott was extremely helpful in helping us find the right furniture without being overbearing. Rachel made it a very easy and painless process to get all checked out!

We had a great experience! Charlie was amazing at making sure we picked out what we wanted. Rachel was fast and helpful with our paper work!

Rachel was amazing at helping us with paperwork, and Charlie was very helpful and attentive to our needs. 10/10 would recommend!

Rachel was great, thanks

Charlie was very helpful! We are very pleased with our choice and the great sale price! Amber was very helpful in finalizing our paperwork, we will definitely be back!

Amber was great in selling my couch! I got a very reasonable price and thorough instruction for what I was looking for. Charlie was also wonderful in assisting. Thank you!!

Prompt and courteous service, worked with Rachel and Charlie very good experience.

Rachel and Charlie were a good team!

Great experience buying a couch, Amber and Charlie at the store were friendly and helpful!

My experience with Ashely has been great. Charlie is the best! He was so helpful and took his time. Definitely has a great experience

DO NOT BUY FROM THIS STORE. My wife and I purchased a sectional from here a few years ago with the warranty. We were told my the sales rep that the warranty would cover damage to the framing (we had a similar issue with a previous couch so we wanted clarification.) Recently the framing on the couch broke and we filed a claim with the 3rd party company they use. We were told that we would hear back in 48 hours. After 3 weeks of not hearing anything, I had to call the company just to be told that they denied our claim. They refused to go into specifics of why they did and even told us that they would charge us a fee to have someone come out and inspect the couch. When I called the store back to get some help they kept trying to pass me off to the 3rd party company or to their service center (who told us they couldn’t do anything.) after about 20 minted of talking to a rep at the store they finally connected me to a manger who assured me that he would reach out to the claim department and get more informality. Well…. It has been 2 weeks since that happened and we shockingly have not heard anything. This store will lie to your face to make a sale and just ignore you if you have any concerns. We bow have a broken couch and have gotten no help from the liars who sold it to us. I assume all of these reviews are From people who just bought their furniture and have not had to ask for any help from this company as they couldn’t care less after their commission check hits their bank accounts.

Charlie and Candice were helpful and kind. The store was clean and the furnature is fairly priced.

Awesome people to deal with at the Churchville location. Amber, Scott and Pete took their time to answer all questions and made the buying process smoothe. Looking forward to our new furniture. Thank you!!

I went in today for a super simple and affordable nightstand for my spare bedroom and Trey was extremely helpful! He listened to what I needed and immediately had the best options. Also worked with Scott during Covid on a sofa and it was a pleasant experience 5/5 definitely recommended Ashley Furniture.

Rachel and Charlie were awesome!

Rachel was amazing! We received excellent service. They were attentive and were able to answer all questions. Charlie assisted us with our furniture purchase and was extremely helpful. Would definitely recommend checking out Ashley Furniture.

Trey and Amber and were awesome! Process to find our sofa was seamless and delivery was great! Still very pleased with everything!!! Got the colleyville power recliner sofa and couldn’t be happier!

Rachel was very quick and efficient which we really appreciated. Charlie was super helpful in the buying process.

We had a great experience buying our sectional. Rachel was very helpful. Charlie was a perfect salesman with an awesome attitude and an even better tie. I highly recommend this store and staff.

Scott was very pleasant polite and patient, he assisted me from the moment I entered the store,selected my items and checked out.He even carried the tables to my car . Pumulo with customer service was very friendly and attended to me in a timely manner.I had a great experience purchasing from Ashley’s Bel Air branch.

Customer service could be better, a little bottle of water as a courtesy could go a long way while you are shopping and spend thousands here. You can find pretty good deals here. Do review your invoice before paying, mistakes can happen.

Trey and Amber did a phenomenal job with my decision to purchase… Thanks for the great service!!!

My mom and I found a wonderful bedroom set for my daughter for a unbelievable price The sales associate Trey was very helpful from the moment we walked in the store to the time we left.

Rachel, Charlie and Pete did a great job getting me a bed set at a good price. And were very nice and helpful. I would definitely recommend them and the store

Rachel & Charley were super helpful in our purchase of a new mattress. Absolutely recommend this store. Great customer service.

Amber and PJ along with Joanne was fabulous! What great assets to your company!

Amber and Joanne were great to work with. Definitely recommend going to see them.

Amber and Trey helped us with everything while shopping. Amber was extremely efficient with getting our delivery date set up ASAP. Trey answered every single question we had without hesitation and found us great deals. They made the experience super painless and we’d recommend them to anyone.

Very helpful

Rachel and Charlie were a pleasure to work with! We purchased 2 recliners and the process was a breeze! Thank you so much.

Amber and Trey were super friendly and helpful! They had great customer service. I definitely plan on going back to this location. Plus they had a nice selection of furniture and decor.

Great experience with Trey and customer service with Rachel in churchville.

Brooke is amazing!!!! Thanks for all your attention

I went into ashley furniture looking for a recliner sofa Rachel and Charlie were great!!!

order a recliner 6 week ago and have been calling the store for 3 days to get information on when it will come in. No one answers the phone. The manager of this store is a joke. He has his sales people standing around like hawks waiting to attach you soon as you enter the store, but will not answer the phone. next call is to corporate.

Had a great experience shopping for furniture. Rachel was very personable and friendly. Charlie greeted us as we walked in and provided us with the information needed.

My first shopping experience at Ashley was most delightful! The customer service that I recieved was Top Notch! Brooke was very accommodating and helpful from the moment I walked in. Brooke helped in my choosing an item and saw me through to the checkout process and even helped carry my items to my car. Service worth commending! DeAnna MacKnight

Amber and Charlie were great to work with. Very informative, and very friendly to work with. Great communication and customer service!

Amber and Charlie were fabulous. Very helpful. Great service. Thank you for our new sofa sectional.

BEWARE OF WARRANTY they do not cover anything!

Bought new pillows to go with our new mattress and Amber and Trey provided the best customer service!

Bought a mattress and living room set. Rachel and Trey provided the best customer service

Amber and Trey was very kind and pleasant.

Great experience shopping and purshasing a new couch here. Abdul, the sales associate, was knowledgeable, helpful, and accessible whenever I had questions and he also gave me plenty of time to browse around the showroom. Amber from customer service was also very helpful when it came time to make the purchase and review all the details. Reasonable prices on decent quality furniture. I would definitely return here for future furniture needs.

Rachel and Trey made our mattress shopping experience so easy! They gave the best input and advice and we are super happy with everything!

Fantastic service from Rachel getting my bedroom being new to area! Def coming back!

My wife and I visited Ashley Home Furniture in Bel Air, MD. We were helped by Amber (Customer Service) and Trey (Sales Associate). Both were pleasant, helpful, without any sales pressure. The visit was pleasant and productive. We were able to find and purchase the items we needed.

Trey was the salesman who was excellent in our shopping experience for a new bed. At customer service Rachel made our checkout easy and quick.

Amber was amazing in helping us with financing and getting everything put together. And Trey was great helping us find exactly what we wanted! Thank you all for all your help!

Sales Associate Terri Jones was very patient with me and showed me every model of the bed I was looking for. Showed me different bed frames which I needed help with. Also Customer service Ms.Pumulo was very helpful processing my invoice and explaining coverage, delivery service and their mattress comfort exchange program. I will shop here again for any furniture that I might need. Thank you for the great shopping experience !

We went to Ashley Furniture today 2/18/24 looking for replacement couches for our 14 year old set. Terri Jones greeted us and let us know what specials were going on. Terri did not physically follow us around the store but did show up when it seemed like we needed her. Terri listen to our concerns and helped us find what we wanted. This review is only of the store and our experience with the staff.

A great experience shopping without sales pressure. Charlie was our salesman and would highly recommend him to anyone searching for furniture from Ashley. He is extremely helpful and knows his product line. Thanks for your no pressure approach...it sold us. Candace was extremely helpful with our checkout and the final sale price....Nice people, nice approach.

Overpriced, but plenty of furniture inventory to choose from.

Amber was excellent! We got a great deal on a floor model coffee/ end table set. We initially only wanted a coffee table but it was a great deal and we loved the end tables as well. They even loaded it into our truck for us!

Rachel is so helpful! She truly goes above and beyond with her attention to detail during a transaction. She really makes coming to Ashley’s a wonderful experience!

I had Amber for my most recent purchase. Very knowledgeable on products and availability. Would purchase from her again.

My experience with Amber was top tier. She was very knowledgeable on product availability and pricing and was willing to go above and beyond to ensure my needs were met. 10/10!

I had an excellent experience at the Ashley Furniture Churchville Rd location. The store is large and has plenty of options. My partner and I were looking for a very sturdy yet tasteful bedframe. One of the employees, Amber, was efficient and knowledgeable during checkout and maintained a friendly, professional attitude while making the process quick and painless.

I came with my mother, Ish v was very helpful and ignacio was very efficient and kind! Thank you!

We recently purchased a bedroom set and sectional from your location. The purchasing process was as expected. No real issues. However the delivery arrangement was a nightmare. Amber (I believe in customer service or a receptionist) went above and beyond to resolve our issues. She was very helpful and knowledgeable assisting my wife with completing the delivery process.

We bought a bed for my parents, who needed something very specific, and Scott was so patient and kind. He never rushed or pushed us, and was always informative. We were in and out several times, and he was great every time. They now have the perfect bed!

My wife and I were very impressed with the service we received at the 2400 Churchville Rd location. It was a Saturday, we were immediately welcomed and assisted by the staff when we walked in the door. We purchased a sleeper loveseat and two bars stools. Most of our household furniture has come from Ashley and we have been very satisfied with the quality and customer service. We would like to especially recognize Amber in customer service. She was very informative and thorough throughout the entire check out process and she followed up on Monday with a few questions we had during checkout. Happy to have the Bel Air store and the wonderful staff.

Amber was very nice, as was Charlie the salesman. Thanks!

Amber is AMAZING and helpful upfront.. Terri was our sales rep and answered ALL our questions and needs flawlessly!!! AMAZING ATMOSPHERE HERE AND WE WILL BE BACK!!

We were greeted upon walking into store by Terri with a smile and thanked us for coming into Ashley furniture.(12-8-2023) My husband and I are very pleased with the customer service we received from Becky (Customer Service) and Terri (Sales Associate) at the 2400 E Churchville Rd, Bel Air, MD 21015 location. We expressed to Terri what we were looking for and she showed us everything they had. Terri was very polite, very knowledgeable regarding furniture. the whole process went very smoothly from start to finish. Becky was very helpful at checkout time and getting everything processed. Day of delivery the guys were very polite and careful with bringing furniture in and setting up. They made sure reclining part worked on sofa and loveseat. We are very happy and will be back for any other pieces of furniture in the future.

Rachel and Charlie were great. Very patient with great customer service. Store has a great selection and variety. Would recommend!

M@n, Ashley you rocked it for Re@L! I received all my furniture in time to absolutely fully furnish my family room, kitchen nook and living room in time for the Holid@ys! and Amber was Am@Zing! She went above and beyond to ensure the delivery was timely and accurate!

We recently purchased two pieces of furniture from this location and were very pleased with the experience (a desk and an entertainment cabinet to be used as an office "credenza"). After seeing a desk online, we visited the store to see if they had one on display which they did. We have to give a shout out to Rachel in customer service who assisted me with an after purchase inquiry ... she went out of her way to find a solution to my question and provided great customer service. Terri, the sales associate was so helpful ... she patiently showed us all the possibilities of pieces that would meet our request. She also worked to get the best deal with our pricing. The delivery was smooth and timely ... the guys put together both pieces of furniture quickly and without a problem. We are happy with the staff, furniture, pricing and delivery that we experienced with this location of Ashley Furniture.

I was greeted immediately upon walking in the door. Alysia was very friendly and informative. It is a wonderful store and I will definitely recommend it to others.

I went shopping for my 3rd piece of furniture from Ashley. It was my first time to this location, but Brittany was ready for me! She walked with me through the MASSIVE store, helped me with my many, many questions, and I knew she wanted to help me get something I truly liked. Pumulo helped me with all of the financing questions when I was ready. I would recommend this store to anyone. Great experience every time!

I went with my Aunt to buy a sofa. Abdul was awesome! He delivered an outstanding level of customer service.

I recently purchased furniture at Ashley in October and was helped by Abdul and was very impressed with his professional demeanor and excellent salesmanship. He never made me feel pressured to buy more expensive furniture nor did he act put out by the time I took to make up my mind. He was very respectful of my time and allowed me to look at my leisure and choose what I liked. Even though I changed my mind several times he was patient, courteous and professional the entire time. I was very impressed because in the past I was treated very rudely by another salesman at the Ashley store in Bel Air before it closed. Abdul made this experience very pleasant and I would highly recommend him to others. And “Z” who checked me out and explained the purchase policy and scheduled my delivery. He too was very professional, courteous and kind. A couple weeks later I went back to purchase the love seat that matched the couch but Abdul was off that day. I was helped by Emily and she was also very professional, friendly and respectful. When I explained why I was there she helped me find the love seat and purchase it with no delay or issues. She also made sure Abdul received the credit for the sale because I had purchased the original furniture set with Abdul, I was extremely impressed with her professional consideration of her colleague in his absence and her morale and integrity. It showed her true character and professionalism and I would also highly recommend Emily too. I was checked out that day by Rachel who was also very professional and courteous. I will definitely purchase ALL my furniture needs at Ashley Furniture in Churchville, MD. They have a staff of true professionals and highly conscientious salespeople who care about each other as well as their customers … something that is truly rare and hard to find in sales people who are often very competitive and cut throat. Thank you Ashley Furniture of Churchville. I will highly recommend your store to friends and family!!! God bless your employees and your business … in JESUS Mighty and Powerful Name. AMEN.🙏

Still one star/update Within 1 month of the couch we bought a seem was coming undone, we contacted for a replacement and the same seems are coming undone again on the new couch, as well as the springs in the cushion are about to come through the seat. Not worth the money spent, it's cheap furniture.

Charlie and Rachel were extremely helpful and efficient. Bought a beautiful reclining loveseat and dining room table and chairs Saturday. We were in and out within 35 minutes!

Amber and Charlie were very helpful. Thank you both!

Amber at the front desk made this whole process a breeze. My wife and I purchased a mattress and had so many questions, she could answer all of them with a smile!

Joanne helped my husband and I buy the right mattress for our backs, she was so informative and detailed! Also patient because we are so picky. Great experience.

Alysia was of great help and knowledgeable!

No complaints about the store; Ive gotten many things from here. The service at the store is fantastic. The Cashiers and the Sales folks are so helpful. The issues with delivery and service have been frustrating but overall the folks at the store make up for the parts that leave a sour taste in your mouth.

A salesmen Zj, or Zarion was very helpful when I came. He made my day a lot better and is a great character. This store definitely has a good vibe thanks man.

So nice Rachel

Zarion was very good a checkout and was very respectful

Rachael and Candice were extreamly helpful made everything very simple. Rock on 🤘

Staff was helpful and made my shopping experience simple.

This experience was amazing. The moment I walked into the store, the staff greeted me with warm smiles. I have a really hard time matching colors and prints but the staff worked together to help me find the most beautiful living room and bedroom set. I expected to get the basic sales person treatment but it honestly ended up being a great experience for me and the little ones. I ended up leaving with a mattress and adjustable base to go with my bed room set. I can’t wait to get delivery so I can really fully enjoy the sets I brought. Thank you to everyone at the store for being a big help. I’m gonna recommend this store specifically. Churchville is on another level when it comes to service. Ask and they will help you with all the little details to make your dream come true

Emily was very helpful in helping us confirm the couch we wanted. Thankful to have a kind salesperson to make the buying process easy.

The sales lady who greeted us was very friendly and tried to be helpful. The problem is that the quality of the furniture is just plain junk. Most of it doesn't even feel or look like real wood. This is definitely not a quality furniture store. Gardiners was great when it was there. Most of their furniture was solid wood with dove tailed drawers. Bel Air really needs better options for furniture. I can't believe anyone wants this plasticky junk in their homes. Won't be buying anything there. The same goes with Regency.

Rachel was fantastic customer service employee. Polite and knowledgeable. I enjoyed her service with my purchase.

I had the most wonderful sales lady at the Regency/Ashley Furniture in Churchville Maryland. Her name is TJ when she approached my friend and I she asked us if we needed help and we said no just looking. She said if you have any questions let me know I’ll be glad to help. I saw a sectional I really liked. So we went back to talk to her and she was able to make it work for with dimensions and a configuration because the one in the store was too long on one side. I’m over the moon impression with her professionalism and kindness. And I love my new Celadon Raffia sofa and loveseat sectional. Its beige/cream with light gray undertones. And its deep just how I like it. And great quality too! I want to Thank TJ and her manager for taking the time call the manufacturer and get special order the armless loveseat that will fit in my living room space. Yeah ***** 5 stars

Rachel in customer service is great ! Super friendly and efficient

Good service from Joanne sales associate and Amber customer service representative.

Mr. Adul Pumnlo was very nice and accommodating to me and my family.

Exceptional help from Rachel and Joanne. Went the distance to make sure I had the best deal in Bel Air.

Abdul and Zarion were great!

Scott was very helpful as the salesperson and amber was super nice as the support staff

We purchased bedroom furniture the first week of August. We received our furniture (2 weeks vs. 6 weeks.). Our sales rep was very friendly. This isn’t the first time we’ve purchased from Ashley, but this time, our bedroom frame was delivered damaged upon arrival and they instructed us to call Ashley the next day. Since delivery, we have called Ashley Management five times in the last two weeks and awaiting a resolution. We will be happy to change our rating to 5 stars and update our review once this is resolved. UPDATE: 9/11/23 - I am updating my review to reflect a response from Ashley furniture. As of this morning, they are mailing out a new part to replace the damage piece. I am updating my 1 star to 4 stars, and then will make it 5 stars once we receive it. We appreciate management for their response and their willingness to work with us. UPDATE: 10/11/23 - Ashley Furniture deserves all 5 stars. We received the side railing replacement this week to replace our damaged piece. Thank you Ashley Furniture for following through and making us a happy customer!

Scott was very helpful and answered all my questions I had about the couch I purchased. Also, Pulwlo, the lady who helped check is out, was beautiful and amazing. Thank y’all so much great costumer service.

Found some great furniture with the help of Charles and Zarien. Was well within my price range and was helpful with the installation process.

Great customer service Zarion

Adul was very knowledgeable and helpful. Z, Amber, and Pumulo, are an awesome team that took us expediently through the purchasing process. They dealt with my hiccups with professionalism and compassion. Great Team work.

My sales associate, Joanne Wagner, could not have been more helpful. Upon arriving, I was dropped off near the front door because of a knee injury that had me relying on a cane to walk. She got a wheelchair and came out to the curb to assist me. Without this expedited transport method we would have been hard-pressed to tour the entire store. Upon describing what type of furniture we were interested in, she led us to several attractive optional pieces to compare. This continued thru 5 separate furniture needs. All 5 pieces we were interested in seeing were presented by Joanne and she adequately provided answers to all our questions. She made certain that we knew the differences in each option. It was a long visit but we left with our sales receipt and the knowledge that Ashley would deliver all 5 pieces according to our timetable

Came in looking for a new mattress and frame/headboard. The salesperson Abdul S. was very helpful in assisting to make selections and was even able to get approval to get better pricing beyond sale pricing and lower delivery cost. It was a positive experience and looking forward to receiving the new mattress and frame/headboard picked out. Would definitely return to this location for future furniture purchases. Thank you Abdul!!!

Was just helped by Scott H. at Churchville location. Scott was awesome. He was very helpful, knowledgeable and courteous. Candice was the manager whom was great as well. Thank you all.

We just bought a dining set and nice leather chair. Got a great deal and Charlie (salesman) and Ms Pumulo "Ms P" (Customer Service) were fantastic! They made the process simple and quick. Highly recommend!

Churchville Ashley Furniture I would NEVER AGAIN buy from! On 5/08/2023 the customer service my military husband and I received from the “manager” was problematic. Our order was canceled over the phone WITHOUT our permission then they tried charging a 30% restocking fee almost $700 without our knowledge!! We literally had to come up to the store to rectify the situation especially since we paid over $3200 in CASH for this expensive order. Since this store is independently owned there was no corporate customer service number. I will post on social media as well to be aware of the scammy fine print!

Kesha was amazing with her customer service! When we walked in she greeted us and asked us what we were in shopping for. She was very informative and helpful!! We ended up making a purchase! Will be back to purchase from her again!! Thanks Kesha for your great customer service!

Spent an hour in the store, made delivery plans ... now, furniture no longer available. Odd way of doing business.

wonderful customer service by Christian Pumulo. He was very helpful.

My sales associate Christian D’achille did a great job of helping me out with my bedroom furniture.,he stayed around until the purchase was completed..he didn’t try to help multiple customers at the same time,I had his complete attention..and this was very much appreciated..Thank you Christian!!!Hopefully my furniture will be delivered on time 🙏🏾

Christian met us at the door. It was very nice to not feel like he was in our face to sell us. He helped with information only that we requested. He was professional and listened to our requests. He then handed us off to Brandon who took care of wrapping up the credit part of our purchase. It was a great experience!

I just bought my Sedona all power living room set and recliner, a big thanks to Pumulo, the cashier, very professional and helpful, and also to Scott and Christian the sales persons who helped me, thanks again to all

Great selection and sale pricing! Charlie worked with me to find what I wanted in stock without that typical "sales" push that you find with other salesman!

Great experience working with Brittany and Charlie. Good selection of sectional sofas and I got a great deal on exactly what I wanted.

We stopped in to 'browse' for an end table. Kesha was our sales associate. We told her we were looking for an end table and showed her pictures of other items in our living room. We are both in our 80's and walking with canes so she suggested she would look through the showroom and try to save us some steps. She did suggest several items and we had also taken a limited look around. We were able to find a piece but it was out of our price range. Kesha was able to work with her manager and get the price into our affordable range. Upon completion of the transaction Zarion "Z" wrapped the piece in plastic and was very capable in placing it in our vehicle.

Zarion provided an excellent CSR experience. Christian handled the sale, and was courteous, knowledgeable and both were super efficient.

Charlie was amazing. He was the right amount of helpful with out being overbearing. He answered all of our questions. The check out process was a hoot. Pumulo was great. Best service I have had anywhere in a long time

Abdul the sales rep and Amber the customer service rep were patient, friendly and knowledgeable. I would recommend working with these 2 employees if you are planning to purchase furniture from Ashley’s.

We went into the Churchville location and was so nicely greeted by Christian. He was greatly knowledgeable about the dimensions of sofa's. With that help we were able to pick out our new living room furniture in a timely manner. At customer service, Rachel made our checkout painlessly and quickly! Thanks guys, I will be returning!

Need furniture check out

I went to the Ashley furniture outlet in Churchville and had a great experience. Kevin the Sales Associate greeted us at the door. He saw my husband a few days prior and remembered his name. He provided detailed information on the furniture set that we were interested in buying. He was Knowledgeable about the inventory. He allowed us time and space when we needed to discuss privately to make a decision. We bought the first set and he promised to continue to work with us as we need to measure our space. When it came to paying for our furniture Amber from customer service diligently prepared our papers. She patiently waited as we had to call our financial institution multiple times to authorize the payment. A few days prior she patiently helped my husband locate information about a warranty on a previous furniture set that we bought from a different Ashley furniture store when we erroneously were told by an associate in Hunt Valley Store that we had to go to the original store. She was courteous and pleasant. Because of the service and reception that we received from Kevin and Amber as well as others we will definitely return to the store to buy our other furnitures. Ashley Furniture outlet at Churchville is 40 minutes from our home. The Hunt Valley store is 15 minutes. Keep up the great work. See you later Christie and Harley

Amber was super helpful in our purchase processing and Kevin was an exemplary Salesman! 10/10 for the team in Churville, MD!

Ashley and Christian were absolutely phenomenal! I had been thinking about getting a sectional for a while and I couldn’t make up my mind. Every time I went in Christian treated me like royalty!! He was helpful, upfront and he went beyond the call of duty to ensure I was satisfied. Ashley was very polite when I went to check out and she was expeditious. This is my second time purchasing furniture from this location and I intend on returning in the future . Thanks team 😀

We had a wonderful experience today at this store. Our Salesperson Christian was terrific in helping us selecting a bedroom set for my granddaughter. He was so friendly and knowledgeable about the products. He was very professional and personable which made our experience fun and not stressful. When we went to checkout, Pumulo was so pleasant to speak with. She handled our transaction and explained everything so we understood and the process was quick and easy. I will definitely make this store my first stop for furniture in the future. Kudos to Christian and Pumulo!

This was our first visit to the Ashley location in Churchville, MD., and we were met by Christian, who was very attentive, helpful and patient. We appreciate all that he did for us, and today our sofa was delivered in perfect condition and we are very happy with it. We did not know that pillows would be included! Fast and efficient delivery men also. We also love the Pouf that we purchased for a foot rest. We will definitely buy more furniture there in the future, and tell our family and friends about this lovely store.

My boyfriend and I came in the store last night in search for a bed frame as our 2 year old frame from Ikea broke last night. We were helped by sales associate Kevin who was awesome and very resourceful! While my boyfriend and I were extremely anxious due to this unexpected event, Kevin assured us that everything would be okay, and it was! He found us a beautiful bed frame for an AMAZING price and was super helpful the entire process. We were also assisted by customer service rep. Amber who was extremely friendly and helped our last steps go by as efficiently as possible. I would recommend these two associates as well as the store to anyone! We are so excited to get our new bed frame this week! Thank you Kevin and Amber!

Very large selection of living room furniture, our sales associate Abdul was knowledable and quick to give us prices and availablity. Customer service representative Amber was pleasent and quick at completing our check out and giving us a delivery date. Over all a very pleasant experience.

The amount of 5 star reviews is astounding and I believe 100% people were compensated in some manner for their positive reviews... Let me tell you the real deal. I RARELY POST REVIEWS. Will never shop here again. All I wanted to do was order a replacement cushion. Ordered September 17th. Told 12 weeks for shipping. They couldn't ship to our home, we asked if it could come to the store and we could pick up. They said sure, but wanted to charge a $100 fee to have it shipped from their warehouse to their store. We refused to that. At 12 weeks on December 10th I called to check in on order status. A male rep told me that they had been shipped and allow 7-10 business days. I called on Friday 12/23, just hoping they might be in and I could snag them for Christmas. The male rep assured me nothing yet but they would call when they came in. Today, 12/27 I spoke with Brittany, who stated when looking up my order the order was just placed on the 10th of Dec. I said no I placed in September. She raised her voice and clearly with an attitude said NO DECEMBER 10th... I asked to speak with a manager. The manager Paloma recalls speaking to me the week prior and she said that she is not sure what's going on. Call the service department who handles these things. Now the service department says the cushions will be shipped to a Delaware warehouse, not the store, and they don't have a rep assigned to this order request. WHERE HAS IT BEEN THE LAST THREE MONTHS?! for a cushion and a cover. $300+ and horrible customer service, liars regarding shipping. No organization. Outrageously overpriced. We had to negotiate not paying $100 in shipping to have Ashley ship them to their own store so we could pick them up! We have requested a refund and I will never suggest working with this company or their affiliated store/partners again.

Will not be back.

Kesha was awesome! Patient with me when I couldn’t make up my mind and gave me options! Zarien was great with customer service! He’s friendly, kind and extremely helpful!

Thank you to Candice, Pumalo (spell?) and Charlie at the Churchville store for helping my husband with a recliner purchase. They found a way to let him pick up instead of waiting 10 to 12 weeks!

Great experience all around from Charles and Brandon. Would definitely recommend getting furniture from Ashley.

Christian was incredible. Knowledgeable on the product and walked us right through the process. I highly recommend working with Christian when shopping at this location.

Joanne and Z were great. The purchase process was efficient, and the prices were good compared to other places.

Joanne and Z were very helpful during our visit! They made the process super quick & easy. Thanks!

Bought a dining room set for our new home on September 21st checked to make sure it was in stock and was assured that “all they had to do was Move a few chairs from one warehouse and we would be good for a delivery date within 7 to 10 days….. Called the store 2 weeks later and no one answered the phone…..waited another week and stopped by in person to check on the delivery date and found out they never moved the chairs to the other warehouse like promised I was told I would receive a call within 48 to 72 hours and of course never did! Went in to cancel the order and was told I could not do so until the chairs were moved to the warehouse on 10/19 came back on 10/19 and still could not cancel since the chairs were still not moved! I ended up canceling the charge with my credit card company. Totally unprofessional staff that does not follow through with their commitments! I bought a bedroom set from Value City and had a delivery date the day I made the purchase and delivery within 7days! Never again will I deal with Ashley Furniture, I will however continue to do business with Value City Furniture who I always have had excellent customer service.

Thanks Kevin & Brittany for the awesome service!

We bought a sectional sofa from Churchville Ashley furniture. Scott assisted us with our purchase. He was extremely helpful in assisting us make the decision for the perfect fit for what we wanted. There was no rushing us to make the sale. We would definitely return to make another purchase with Scott at Ashley Furniture.

Great selection and prices. Kevin, Christian, Scott and Brittany were great. Will definitely go back again. Thank you

Excellent Customer Service. Great job by sales associate Christian and customer service Brandon J.

Christian and Candice were wonderful to work with. Great customer service!

Amber was very patient and helpful with my questions about delivery and in stock merchandise. Your lucky to have such an employee working well with customers.

Kesha and Z were the best. Super friendly and helpful. And Candice hooked us up.

Both TJ and Pumulo were excellent in helping me getting things done for my new bedroom set. If you are looking for new furniture please go see them

Amazing customer service by Christian & Pumulo!

Mr. Charlie was the sweetest guy ever! He helped me and my fiancé find a beautiful couch for our brand new home. He was attentive but didn’t overwhelm us while we looked around. Z was also fantastic! The checkout and payment process with Z was quick and painless! We will be back for more furniture as we decorate and add to our new home! ☺️

Sales Associate: Keisha and Customer Service: Candice were patient and accommodating as my wife and I chose a reclining loveseat that was perfect for us. We had been to several stores and found a perfect item at Regency. Thanks so much.

The moment my family and I walked in, Mr. Charlie greeted us and allowed us to shop. He would check in on us periodically and interacted with my children, but he was NEVER "pushy". He helped us fill out a credit application and even had Zarion call to get our credit limit raised! Mr. Charlie was with us the whole time and made sure we got the best deal we could. He was so kind and patient and very sweet to my 3 boys...he even gave them tootsie pops while they were waiting. He was the sweetest salesman we've ever come across. Zarion was very sweet as well, explaining the financing to us and making sure we understood everything before we walked out the door. We had an amazing experience today at Ashley's...I highly recommend Mr. Charlie to anyone that enters Ashley's. Thank you so much Mr. Charlie and Zarion...your kindness meant so much!!

TJ at Ashley Furniture in Churchville MD. is the BEST !! We walked in expecting to be the "meat" in the shark tank (like used car shopping) but we we were warmly welcomed by TJ.. She showed us many options for our requests and NEVER pushed or forced us to settle on what she thought was best for us. Will I shop with her again? YOU BET !!

If I could rate zero stars I would. This place has the worst customer service I've ever experienced in my 35 years on earth. Where do I start? The manager Tracey is very clearly on speed, she runs around like a crazy person and won't leave you alone and let you shop in peace. She ambushed us as soon as we walked in the door it felt like we didn't even get to take a single breath before she was on top of us talking extremely loudly. My father was asking her about door way widths that are acceptable for certain sofas in the store since we have a fairly small house and she wouldn't let him finish any of his sentences in full she kept cutting him off and giving answers that made no sense to simple questions. Tracey was horrible to work with and is the sole reason I will not be coming back to this Ashley. Our sales person, TJ was nice, but we barely got to interact with her since Tracey wouldn't leave us alone. Horribly run.

So ordered furniture was told be there in 12 weeks got an email saying will be 4 weeks later go up to look around at desks found out that the end table was disconnected were not fulfilling the order had to drive to next store to get on that was slightly damaged then when furniture did come the couch got damaged was told it doesn’t fit not the store problem now the corporate lackey says they not responsible for the damages caused by the delivery guys will tell everyone to swim away from here

one of those ladies who work there is a real bully..

Our sales professional at Ashley was Jasmine and we can’t say enough good things about how excellent our experience was. We received help with so many things we didn’t really consider but that she took the time to point out. Her help went a long way in us procuring the best design and quality furniture we could hope for. There’s lots of Ashley’s…but only one Jasmine!

We ordered a new sleeper sofa from Ashley Churchville. This is the fourth major piece of furniture we have purchased from Ashley in three different states. The others went well, but our experience at the Churchville store was so exceptional I had to write a review. After extensive online searching we found the couch we wanted in stock and on sale. But the "Minimum width for doorway delivery" was 32"--2.5 inches wider than the doorway to the room where we wanted it. Sales Associate, Terri measured the couch and found it that it would still fit, while General Manager, Tracy accepted her conclusion. The delivery went like clockwork and the room now has a comfortable, decor-fitting, sleeper sofa. Thanks Terri, Tracy, and the Churchville store owners for creating such an effective team.

I will see about giving 5 stars when I have them come back to fix the couch..it’s a Sectional and it coming apart in two places..

All and all it was a good experience. Except the communication on the sale that was going on. I was told the sale was everything. When I went to purchase i was told it was only on floor models!! It did not say that in the flyer I was given or by the sales person. He did do everything he could to get me the best possible price.

If I could leave no stars I would. I ordered furniture in December and was told it would take until March. I was called in March saying that it was delayed until May. I was called again today and they said they discontinued my furniture and I wasn't getting it after paying for it when I ordered. Completely unethical business practice. Will never shop here again.

My experience from POS to delivery was outstanding. I received communication the day before as they stated would occur. I received delivery notifications when they were 15 minute out and the delivery guys were fantastic. I also had an opportunity to work with Devyn Kolcun, Sales Manager who simply put, cares about the experience. I worked as a leader for Best Buy Corporate for 5.5 years and can state, with the level of service I receieved would shop there again and would offer referrals as well. Great job and thank you!

Excellent service. Eric was amazing at helping us as we ordered furniture for our new in law apartment.

Fraud fraud fraud. It's a shame to see used car salesman here in Harford county working at the Ashley furniture store. Ridiculous hidden charges. Trying to charge people for delivery to their own store. Absolutely pathetic

Still waiting on my furniture since Aug. not a happy camper right now

Quick and efficient delivery. Great!

Our shopping experience was very nice with Valery helping us in every way and eventually directing us to exactly what we were looking for.

Jasmine was fantastic! Helped with all of our needs without being pushy. Will definitely go back.

Jasmine was very professional and nice. I will definitely return to make future purchases..

Jasmine was great. Thank you to Manager Eric for helping us as well.

Jasmine was awesome! She was very helpful in the process of selecting the furniture that would meet our needs. We are extremely satisfied with our purchase.

Typically you walk into a furniture store and there are a dozen well dressed men ready to pounce. I was pleasantly surprised to be greeted by a wonderful young lady named Liz. She was very polite, professional and not pushy at all. I wandered the store for a while and returned with several barcodes of items I was interested in. Liz was able to help me find items was looking for, in the colors and patterns I preferred. Due to crazy sales going on during Labor Day, several items were on back order, but that's to be expected. I thoroughly enjoyed my shopping experience thanks to Liz. I will be returning to this particular Ashley HomeStore for all of my future purchases. Boston > Jersey.