Ashley Store | Capitol Heights, MD 20743

“Unacceptable Customer Service from Corporate – Still Stuck with the Wrong Mattress!” I purchased a mattress from Ashley’s Furniture in Capital Heights, MD, with the help of my godfather who financed it. My family, including my godfather, has been shopping with Ashley Furniture for several years, but after this experience, I can no longer do business with them. I was very clear about the exact mattress I needed, but the wrong one was delivered. After notifying the store, corporate took weeks to respond to the issue and arrange for the wrong mattress to be removed from my apartment. Eventually, I agreed to an exchange, and Area Manager Malcolm coordinated the delivery of a second mattress, with the plan that they would take the first wrong mattress out of my home. When the second mattress arrived—three weeks later—I immediately knew it was wrong too, just by feeling it. Even the delivery worker agreed that it wasn’t the correct ultra-firm mattress based on what I had described and the tag I showed him from the correct mattress at another store. As a result, the second mattress was never even brought into my apartment. However, when I asked the delivery team to take the first incorrect mattress that’s been sitting unused in my home for over 30 days, they said they couldn’t. They only took back the second one they brought that day. So now, I’m still stuck with the original wrong mattress in my unit, and corporate has yet to schedule a time to remove it. Their lack of response and failure to address this situation shows that their only concern is the money, not customer satisfaction. After all this back-and-forth, they’re offering another exchange or charging cancellation fees, instead of simply canceling the order and making things right. Under Maryland’s Consumer Protection Act and federal consumer protection laws, businesses are required to deliver products as advertised and to address complaints in a fair and timely manner. The failure to provide the correct mattress—twice—and the delays in resolving the issue could be seen as a violation of these laws. If this issue isn’t resolved soon, I’ll be left with no choice but to escalate this further by filing a complaint with the Maryland Attorney General’s Office, the Federal Trade Commission (FTC), and the Prince George’s County Office of Consumer Protection, and exploring other consumer protection channels. I’ve always been a fan of Ashley’s Furniture, but after this experience, I can no longer recommend them to friends or family. This situation is beyond frustrating, and it’s concerning that such a well-known company is failing to follow basic customer service practices. To Ashley’s corporate: Cancel the order, schedule the mattress to be picked up and stop dragging this out. This entire process has been exhausting and unacceptable.

Therlow was professional, friendly and knowledgeable. He patiently answered all of my questions regarding mattresses and base choices... all 9,000...lol. I left feeling more knowledgeable then when I came in. Thank you Therlow for your expertise.

Upon entering the store I was not sure what I needed in a new mattresses, BUT I knew I needed a NEW one!! Therlow was very knowledgeable, extremely patient and gave the type of customer you only hope for especially when making a large purchase and expecting a quality item!! It's been 3 months since I've been sleeping on my convertable mattress and I definitely made the right purchase with the right Ashley Associate!! Thank you Therlow and team!!

Excellent customer service. Everyone here is friendly and very helpful.

Great shopping and delivery experience with Ashley in Capital Heights, MD!

I booked order with Ashley and at the time of the booking confirmed the delivery date for the furniture before paying. My wife was expecting, and we were absolutely clear on the delivery date before the purchase. So I paid and waited 2 weeks, and 1 day before the delivery I was informed that the order is delayed and it cant be delivered for another 4 weeks. I provided reference of the conversation and mentioned that the store manager came twice to confirm the furniture delivery date to my pregnant wife while placing order. Shoulders were shrugged and I was told there is nothing they can do. As an alternate, they tried to sell me another bedset which I didn’t like and refused to change the order. I requested them that they can make some interim arrangement by sending me any bedset and when my order is ready they can deliver and take back the bedset, it was refused. So the only option was to wait or get something which you dont like. So, eventually I was told that the money will be refunded as they can’t help me. So I had to go around and make arrangements for something in stock while my wife is 2 days close to her due date. I took it as kind of blackmailing tactic from Ashleys and disappointed by the overall experience. The money has not reflected in my card and its been 5 days. I will have to go to the store to speak with someone in-charge and to get the money refunded once I get free from the delivery of my child. Overall, I wish there is a negative rating button which I could press to rate my experience, however in the absence of none I had to choose the minimum. My advise, would be to place the order with them if you can wait for 10-12 weeks and still expect unexpected. Thanks

Customer service was exceptional!! Ms. Kim and the other young lady who helped us were well capable and to assist my family with our needs.

Great customer service

It is good

Yusuf & Kiera were extremely professional and wonderful to work with. They both went above and beyond excellent customer service. I live in University Park, MD and would definitely drive back to Capitol Heights, Md to purchase with Ashley Furniture store in the future.

Wonderful experience at Ashley Furniture at your Capitol Heights, MD location for the exceptional customer service I received during my recent visit from Miss Rhonda. Miss Rhonda assisted me in purchasing a mattress, and her dedication, knowledge, and willingness to go above and beyond to ensure my satisfaction were truly impressive. From the moment My Godfather Tony and myself walked in, Miss Rhonda was attentive, listening carefully to my needs and preferences. She provided valuable insights into the various options available, helping me make an informed decision. Her friendly demeanor and professionalism made the entire shopping experience pleasant and stress-free. I sincerely appreciate her help and would highly recommend her to anyone in need of assistance at Ashley Furniture. Thank you for employing such a wonderful team member. Her efforts truly reflect well on your store. In Peace and Partnership, S. Bilal Clinkscale I Mayor of the autonomous City of Landover

This post is not fraud like the others. I did actually write this review and stand by it. Lamont and Kiera are awesome! Great selection! Awesome sale prices! Wonderful staff! Quick service in and out. Honored great sale price online and if out of stock had amazing clearance section to choose. Got an even better deal than for which was advertised online!

Ayana: Provided details and was responsive to all my questions.

Ayana helped my friend purchase his sofa and she was very professional and was a lot of help! Definitely come see her!

Rhonda, the store manager at the Capitol Heights Ashley Furniture store provided me with superior service. She was very patient with me as I tried to decide what Furniture I wanted. She took the time to measure each piece of sofa set I wanted [3]. She was knowledgeable of Ashley Furniture policies. She made sure I received the discounts Ashley Furniture offered. She was very attentive to me. It made me feel I was the only customer in the store. I will surely recommend and continue to shop at the Ashley Furniture stores because of Rhonda.

Ayana Aderoju is a consummate professional. She answered our many questions. Great attitude. Polite demeanor. Excellent customer service.

Mr. Kevin Jacobs, was amazing, he represented his job well. Very polite , Had a lot of knowledge as well

Had a great experience and Ayana was super helpful!!

My Mom and I went furniture shopping today and were immediately and warmly greeted by Mr. Kevin Jacobs. He was very attentive throughout the entire furniture shopping and purchasing process. However, he gave us the space and freedom to browse the pieces that we were interested in purchasing. While my Mom is a return shopper, this was my first time visiting the Ashley Homestore. The ambience was really nice and relaxing. All of the staff that we encountered were kind and professional that we plan to return to this site for future purchases. Thank you, Kevin, for making this shopping trip a wonderful experience.

Really helpful, Thank you for the experience Rhoda!

Had a wonderful experience here at Ashley Furniture. Lamont Walden was my Sales Associate and he took good care of me. Very satisfied with the service here!

Excelente service!!! Kevin was an excellent sales rep.

Mr. Therlow was amazing!! He took his time and made sure he found every deal available. He was patient and very personalble. I got the bed I wanted and the process was easy. Go see Mr. Therlow at the Ashley's in Ritchie Station in Capitol Heights, MD 20733!

Awesome customer service! Rhonda was super helpful and attentive. She was very knowledgeable of product/inventory and was just great to work with. We will definitely be back.

Lamont was extremely patient, extremely knowledgeable, cool, and just overall helpful and friendly! Thank you Lamont for bringing us so much clarity with the sectional 4-5 piece today!

Ayana was super helpful!

My experience with Ashley Furniture Store has been nothing short of awful. After paying for my furniture in full, they canceled my order and sold the item to someone else. When I arrived to pick it up, they informed me that I would have to wait another month. On top of that, the refund process has been a complete hassle, and I'm still waiting to get my money back. This store is extremely unprofessional, and I wouldn't recommend it to anyone. Shop elsewhere to avoid these issues.

I am extremely disappointed with my experience at Ashley Furniture Store. Despite paying for my furniture in advance, they canceled my order and sold it to someone else. This was incredibly frustrating and unprofessional. When I arrived at the store to pick up my purchase, I was told that I would now have to wait another month for the item. To make matters worse, the refund process has been a nightmare. I am still waiting to get my money back, which adds to the frustration. This kind of treatment is unacceptable and reflects very poorly on their customer service. I strongly advise against buying anything from this store. Save yourself the hassle and look elsewhere.

Don’t buy anything from here! Ashley Furniture Store has really disappointed me. They canceled my furniture and sold it to someone else even though I paid for the item first. This is really disappointing. When I came here for pick up, they told me I have to wait another month. This is what they did. This is really unprofessional and really disappointing store. Please don’t buy anything from here.

The sales person Alphatrus was amazing. He was patient and came up with alternatives to meet our needs. He double checked to make sure the sale applied to all items. We’ll be back!

I will never purchase from them again. I purchased a bed frame and delivery was scheduled, then I received an email that they cancelled my order. I called customer service to see why the order was cancelled and they confirmed that there was no cancellation on my account. Well here I am on the delivery date and they said the order doesn’t exist because THEY in fact did cancel it. Never again

My experience here has been great the last two times I purchased items. The staff and the manager were so friendly and helpful on May 19th when I was in the store with my daughter. We purchased a mattress and boxspring. I would definitely shop here again!!

They have the best customer service and the best Managment. Shannon and Mia have a great skill on their work. We got what we need, with great discount.

Great customer service. Alphatrus was exceptional and I probably would not have purchased today if not for him.

I had a wonderful experience working with Rhonda. From the initial phone conversation to my in person experience. She was knowledgeable and a pleasure to work with. She helped me with my sofa, end table and lamp purchase. Thank you for your help.

Alphatrus was phenomenal. When I found out Ashley didn't have grouped prices, my first mind was to leave because I'm not a shopper so like things quick and easy. But he was patient and explained to me he'd be the one doing the calculations. So I am now buying a new living room set. I am impressed with his professionalism and his colleagues such as Rhonda.

Lamont was great!!!! Very helpful and kind Young man.

My experience at Ashley has been incredibly frustrating and irritating. The staff at this location come across as arrogant, which has left me feeling disappointed. While I don't want to say I'll never visit an Ashley store again, I can confidently say I won't be returning to this specific location. Last Saturday, my family and I visited in search of furniture we needed urgently before relatives arrived. Unfortunately, our experience was less than ideal. We had left another store to explore Ashley's offerings, only to miss out on a better deal. The sales representative we were assigned seemed clueless and lacked basic customer service skills. When we expressed interest in a specific set, she provided minimal assistance and failed to clarify pricing details. Consequently, we ended up paying for items that weren't what we expected. When we contacted the store to address our concerns, we were met with a dismissive and rude response over the phone. It's clear that better staff training or selection is needed at this location. Overall, my time at Ashley was a waste.

Utterly disappointed and angered by the service I received from the warehouse. A sofa and chair were damaged at the seams upon arrival. I paid movers to have the furniture returned following the direction I received from the Capitol Heights store only to be denied by the warehouse for returning the furniture due to some baseless claims. How a warehouse can override the direction of management from where I purchased the furniture is beyond me. I wasn't asking for a refund at the time of the return, but to simply receive furniture without any defects. The defects were behind the plastic wrappings and no fault of my own. I paid over $2300 for a damaged set that they could have easily made right.

It was fast, nice 👍 👌 sales person was greater 🙌 👌 ✨️

Great deals and service

Excellent customer service

I didn’t find what I was looking for but Mia was very helpful and knowledgeable about their furniture.

The layout is refreshing. Must be at the higest point in MD because the air was fresh. If you jump that fence have all your affairs in order.

My experience with Kiera General Manager was beyond my expectations for customer service. She really made sure that my experience and purchase was hassle free and smooth. I deeply appreciate her warm, welcoming, patient and kind spirit. She is really what keeps this place NUMBER ONE for customer satisfaction!!!! Well that amd the quality furniture. My experience with Alphatrus was every bit of exceptional. From the time i came in the store to the time i left Alphatrus greeted me and made sure that i was confident and knowledgeable about all of the different furniture for my ideal rooms. I will add that i came in the store feeling overwhelmed from the previous shop experience i had at another store. When i initially entered the store i tried to avoid the salesmen because i wanted to grab exactly what i wanted and nothing more. Moving strategically Alphatrus spotted me and tried his best to greet me and assist. Finally he walked up to me and greeted me. He went above and beyond to make sure i chose the right furniture for each room. He took into consideration my style, color scheme and overall price limit and pointed me in the right direction. He explained every detail and answered about a 1000 questions lol. He also took his time to explain the differences between each brand and pricing that i had thoughts about in the future. He was patient, funny, outgoing and even flexible especially when it came to getting me EXACTLY what i wanted. Though we walked all over the store several times he again made sure i left feel confident in my purchase. I would definitely recommend Alphatrus if you ever need a patient person to get your what you need any take into consideration your vision.

My experience with Alphatrus was every bit of exceptional. From the time i came in the store to the time i left Alphatrus greeted me and made sure that i was confident and knowledgeable about all of the different furniture for my ideal rooms. I will add that i came in the store feeling overwhelmed from the previous shop experience i had at another store. When i initially entered the store i tried to avoid the salesmen because i wanted to grab exactly what i wanted and nothing more. Moving strategically Alphatrus spotted me and tried his best to greet me and assist. Finally he walked up to me and greeted me. He went above and beyond to make sure i chose the right furniture for each room. He took into consideration my style, color scheme and overall price limit and pointed me in the right direction. He explained every detail and answered about a 1000 questions lol. He also took his time to explain the differences between each brand and pricing that i had thoughts about in the future. He was patient, funny, outgoing and even flexible especially when it came to getting me EXACTLY what i wanted. Though we walked all over the store several times he again made sure i left feel confident in my purchase. I would definitely recommend Alphatrus if you ever need a patient person to get your what you need any take into consideration your vision.

My brother and I went there in December 2023 we bought bedrooms set ‘ they delivered them on January 5 2024 i call them to let them know that my furniture was damaged they asked me for pictures in everything, every time I call them they keep saying same thing over and over again gave me 72 hours someone showed get a contract with you “This is the most unprofessional service I have ever received in my life”.

I visited Ashley Furniture in Richie Marlboro Station and was helped by Mia. Her customer service was great! She was extremely patient, friendly and insightful. Ask for Mia on your next visit!

Customer service was excellent. Knowledgeable about the product helped to decide what I wanted.

Excellent service and products! Ask for Alphatrus - he was great in helping us find the perfect furniture for our home. Danny was also great!

Sean was incrediblly patient, knowledgeable, and helpful during our time at Ashley. Amazing customer service from him and the team!

Thanks for the great service and kindness Kimberly Watson!!!

After searching numerous furniture stores for living room furniture that would match my style and color preferernces, and I almost settled for one that that checked most of the boxes. However, I hadn't yet checked Ashley's, so decided to go there before finalizing my choice. That's where I found the living room set that checked all the box -- great style, great color, great quality, and a great customer service experience from Therlow Foy. Although I tend to flee sales people when I walk in a store because I want time to brown uninterrupted, Mr. Foy greeted me as I walked in, informed me about the great sale they were having and the layout of the store, but didn't linger as I browsed, which I really appreciated. When I located him to ask a question about something lovely that had caught my eye he was most professtional, knowledgeable and attentive in providing information. No pressure. I went home to get my husband so I could show him the furniture I had my eye on. He agreed the furniture was a great style and of great quality, and, thanks to Mr. Foy's help, we were able to make the purchase. Thank you Mr. Foy at Ashely Furniture in Capitol Heights, MD! V.Haynes

My mom and I came in today to view a 5 drawer Chest. Lamont met us at the door with great customer service and a smile. He was able to direct us to exactly what we came in for. Down to the size, color, and style. He was very knowledgeable about the product on the floor and we walked away highly satisfied with my decision. So I just had to be sure to leave my experience here. If you are looking for a great customer experience stop by and ask for Lamont.

Mia was very knowledgeable, friendly and very professional!!

Sales person was personal, professional and not overbearing Fabulous salesman

Mia is my sales person. Sales representative is friendly and knowledgeable about the merchandise,

Kevin was so helpful with the details and measurements of basement furniture! I couldn’t have done it without him! Cudos to Sean for the discounts!

Received damaged furniture and four months later they still haven't picked up the damaged furniture or resolved the issue of damaging my property when delivering the furniture. They do not listen to the customer and play the blaming game. At this point I just want a full refund and never deal with them again.

Dan and Yusuf were great to work with!

Thurlow was very professional and helpful in our search for new furniture. It was really great working with him.

Kevin was very attentive in catering to our interests and answering our numerous questions throughout our uncertainty on what we wanted. Great customer service, very appreciative!

Yusuf was courteous, friendly and quick. He listened to my request and provided some of the best service I’ve had in a while. Stop by and say hello to Yusuf and the friendly customer service representative, Shannon.

Lamont was very helpful. He was patient and took the time to address all of my (many) concerns. I appreciate that he did not overly apply pressure but gave me the time and space I needed to shop and ponder over my purchase. Today’s visit was a great experience overall.

Mia was absolutely fantastic! She was very funny but knowledgeable of the entire product. She was very helpful overall and i enjoyed her professionalism. I will recommend all of my friends to her and this location.

Helped my relatiive with her purchase. Very patient.

Mía was outstanding, her customer service was above and beyond

(Translated by Google) Very excellent attention (Original) Muy excelente atención

Kevin was super helpful and knowledgeable!

Edward (Jackson) was very helpful and polite. I really appreciated Mr. Jackson taking his time to explain all the details of the purchase and different options on delivery and protection plan. Great customer relations. Ashley is lucky to have a sales representative of Mr. Jackson’s caliber.

Lamont did a great job helping me out!

The team was phenomenal. Ed and Lamont provided great customer service and were very knowledgeable of their inventory as it related to what I was shopping for.

No issues with my 1st go to furniture store. Great recent shopping experience with professional assistance from sales associate (Ramia) to check out with Danny & Shannon. Bottom line, YES, recommend Ashley Furniture Homestore!

This store needs to rethink the people they hire. They have a customer service woman with a short ponytail that is rude and totally dismissive. You ask her basic questions and she gets smart and even when the general manager came up to rectify the situation she still acted unprofessional. She didn’t know how to listen I had to keep mentioning the same thing over and over. I hope they have a conversation with her because this will definitely drive customers away. The girl was dark skinned and heavy set. Get anyone but her to help you.

Very helpful staff

I am very satisfied with the attention that Kevin Jacobs gave me, thank you

I went to look for some living room furniture and met Edward. He was very knowledgeable and was willing to offer suggestions of furniture styles that met the dimensions of my living room. I will be back.

Thank you so much for taking time and care to help me make a necessary selection. You provided me with the information I needed to make an informed decision. I truly appreciate your patience and not rushing me into making an important decision.

Maurice Brown Jr. was very pleasant, attentive and professional. He’s a get r done sales person. Go to him. You’ll be pleased and blessed. Highly recommend.

My salesperson was Mia at the Capitol Heights location. Mia was super patient and accommodating while I checked each piece of furniture and rug in search of a living room set. My checkout went very smoothly, and I expect my delivery will be the same (will definitely update this review if things go sour). Mia really helped me with what could have been a very stressful experience.

Lamont was fantastic. Very helpful and knowledgeable. He got us in and out as we were under and extreme time crunch. We appreciate his attention to detail. Great experience!! Ashley Store in Ritchie Station.

Kevin was really helpful! Bought a king bad and dinning set, lots of good selections to choose from.The process was quick and easy. Now hoping the delivery goes just as smoothly.

Wonderful customer service and knowledge from Lamont and check out with Amari! Ritchie Station Ashley Furniture.

Barney was great and very helpful. He needs a huge promotion. Outstanding sell’s representative.

Kevin helped me from the time I walked into the store until I finished. What a great experience and person he is. EverythIng was explained and all questions answered. Thank you Kevin for everything!!

Great experience with Kelvin

We just had a great experience with lamont! We are super happy with our purchase!!

My salesperson, Maurice, was excellent and he gets 5 stars! I only gave the store 4 stars because of the limited selection available for purchase.

Mari was Very helpful and informative about the furniture! Not one time did I have a question and had to look for assistance, she was very attentive

Mari customer service is great thank you again for your help!

Customer service is great Mari took care of me !!!

I recently purchased a lovely sectional from this store and was helped by the wonderful Lamont W. He was a breeze to work with and was able to secure a sectional for a very reasonable price.

Let me start by saying. I had the best experience ever with Mr. Therlow He was very knowledgeable and professional. Service with a smile. I also would like to give thanks to Danny who was very patient, And courteous They both really took their time to explain details kudos to the Ashley Home Store

I recently had the pleasure of working with Ms. Parris. She was very professional and helpful. She had great patience with me and my family. We will definitely be back because of her.

My experience was amazing, I came into Ashley looking to purchase a new living room set. I was helped by Parris who was very knowledgeable about the purchasing questions we asked. We'll definitely be back to Ashley.

Parris help me and my family buy our wonderful living room set furniture. She was the best and so helpful. We will be back because of her.

Bonny was thorough with explaining the process from beginning to end. Me and my boyfriend came in there and knew exactly what we wanted! From the moment we walked in the door we were welcomed by him and felt very comfortable! I would definitely recommend him and if we need anything else I would come see Bonny! Thanks Bonny for all you did in aiding us in this process!

Do not shop here. Save yourself the headache and frustration of being mislead. If you need something trendy and within budget, shop online or a different brand. Against our better judgment, we decided to buy from this company again. Lesson learned. We had to call the store to receive the delivery date. At no point were we notified while purchasing that the items would come in after Thanksgiving, if we were... we most definitely would have decided against it. After all, we were purchasing a table for the holidays. We feel taken advantage of and feel that store quotas were placed over customer relations. We are stuck with limited options that solely benefit the store. 1. Cancel the order and pay a restocking fee on items that haven't even left the warehouse, or 2. Wait until after Thanksgiving and hope they don't push the delivery date back like the last time. Go to Haverty's, Pottery Barn, or even Amazon at this.

I want to thank Mia Sanford, for helping me look for furniture. She has great customer service which she is knowledgeable but she wasn’t all on my back shopping with my family. Thankyou Again!

Initially we only wanted to buy a mattress and bedframe. Bony greeted us and did a great job at explaining Ashley's current sale promotions. Bony showed us bedroom sets and several different types of mattresses. I also met Kierra, the general manager she was very personable with a very warm spirit. We are very happy with the bedroom set we purchased. Thank you Bony & Kierra ✨️ you’re the best.

I recently had the pleasure of working with a young lady named Parris. She was very professional. She was patient and showed us 10+ furniture sets until we found the perfect one. She carefully listened to our needs and helped us find exactly what we were looking for. Definitely one of the best experiences in a stressful process!

Exceptional customer service by a young lady named Parris. Friendly knowledgeable hands on. overall great experience very pleased with her and my purchase I will be returning for other pieces. And also refer a friend and family to come and shop and ask for Parris as their representative

My experience at Ashley’s was very good. The customer service representatives Parris was very helpful and knowledgeable on what the process would be for payment and delivery. She helped me purchase a couch and table that has completed the look of my home. The service was so great that I will be planning to come back again purchase. Keep up the great work.

Mr Bonny customer service today with me is Excellent. His explanation from beginning give me hope for greater stay with Ashley furniture. Am going to rate him 150/100. I hope to see him in my next purchase. Godbless him.🙏

Overall my experience with Ashley was awesome! The reason for my rating is bc when I originally scheduled the delivery date, I never received a call to confirm nor did I receive a call advising that my scheduled delivery was cancelled. I called and the representative I spoke to couldn’t advise me as to why it was cancelled either. However, we were able to get it rescheduled and I received my delivery items on the new scheduled delivery date. I absolutely love my new furniture and look forward to buying more in the future!

Any problems questions or concerns Mari is the best person to talk to you will leave with no worries very professional !!

Best store in the area hands down Mari demonstrated excellent customer definitely will return

Great customer service the representative Mari really helped me out. She was patient with me and didn’t let me off the phone until I was completely satisfied with my order.

Ashley Furniture Store, with Ms. Kiera and her Team is THE BEST. Very Professional and Helpful. Like them so much, we went Sept. 10th and turned around and went back Sept, 16th and going back in the near future. Happy they were our First Choice. Now! we don't need no other options.

I visited the store today & was greeted by a representative named Parris. From the first welcome, her energy was very vibrant, positive & welcoming. She is the reason I ended up purchasing my couch online. I will definitely come back. She made this my best Ashley Furniture experience thus far!

BEWARE OF MAURICE (SALESPERSON)- I was in Ashley Furniture 1711 Ritchie Court Capital Heights, MD. My salesperson was Maurice and i wanted to buy a sofa that was on sale for $499. Maurice said that the tax would be $33 and delivery $119-Everything was cool until I reviewed my invoice. Maurice had up charged the sofa to $554, re-filtered the tax and delivery back unto my invoice for financing and had No plausible explanation as to WHY he was trying to rip me off other than stating this is the way it is. When I Spoke to the manager, he could not explain the nefarious act either and said the same that's the way it is although I questioned their bate and switch practice, the potential fraudulent billing and the denial of financial re-payment options that were clearly visible on my telephone that I showed them to see that the financial options did qualify to receive. At this time the manager apologized and I told him that yes he was sorry for being busted/ trying to rip me off. Maurice interjected aggressively to invoke an argument with me a WOMAN??? I called his woman like behavior out and encouraged them to have a blessed day. Needless to say, I went to BOB's Furniture and you should too where they treat you with utmost professionalism and respect your dollar. Ask for Jose and Whatever you do please CHECK and REVIEW your invoice prior to signing anything to avoid being ripped OFF by these unprofessional associates of ASHLEY FURNITURE in Capital Heights Maryland!!!

Ramia aka Mia provided great customer service. Thanks for all your help.

Lamont was great at helping find a couch for our space. Thanks for the help! I love the couch we picked.

Mia the sales representative was extremely helpful and very knowledgeable.

Great experience with Lamont.

Bonny and Kiera gave great customer service.Will recommend this location

Tanajiah, Kiera, & Kevin were AMAZING! Very helpful, patient, & kind! Loved working with them and recommend seeing them and this location!

Miss Mari is personable, professional and always seems to be smiling on the telephone when she is helping me. She is an excellent example of a great representative for Ashley’s Furniture. I have experienced her exemplary expertise many times, she displays an incredible wealth of knowledge. Well done Miss Mari!!! An AMAZINGLY TALENTED INDIVIDUAL!!!

I thought that I was safe purchasing a 3 seat sofa for my basement at Ashley. This morning, I received my delivery, one month after my ordering unfortunately, it was the wrong item. From the get go I told the gentleman that couch was not what I purchased. The receipt had the right number but the item was wrong. I had to show the picture from the store to convey the driver to take it back... That is not right I call the delivery service immediately and a course of action took place... I got my Sofa: it was the driver's mistake. Regardless of my happy ending experience: I still think that the driver passive aggressive attitude at the beginning was full intimidation to make me accept the item.I concur with all the ratings that Ashley Store received because it is a different experience from the store to the home. I have no complaints about the Capitol Heights store, the order was placed correctly. What is wrong is the supply chain and logistics: mismatching items with wrong coding are problem to customers.Dear Ashley/ Regency I hope you continue make improvements for our community.

Mia Sanford was an excellent salesrep

Ashley’s is always the way to go! My wife and I had an easy time finding the couch of our dreams with the help of Maurice! From the moment we entered we weren’t jumped on. He let us walk around, introduced himself, and DID NOT FOLLOW US AROUND THE STORE! We appreciated it. There was no pressure! He was able to answer all questions. Stayed close enough so that he was in eye shot if we needed him. Even when we wanted to go up the street to look at another store he didn’t make us feel bad and gave us great service when we came back ready to buy. That was a great furniture shopping experience thanks to Maurice!

Mia was great! Very helpful

The service warranty that Ashley provide through Protectall by GBS is a waste of money and a joke. The reclining sofa I bought was great but the charging port broke and the insurance I bought has wasted 2 hours of my time for a small charging port. What a time suck!

Kayla was exceptional with every aspect of customer service. Her patience and experience with guiding me through the process was comforting. I wish every customer service representative was a product of Kayla. Thank you for her service.

Therlow was great. He was patient and friendly and helped us find a beautiful outdoor dining set that’s durable and on budget.

I had a nightmare experience with an adjustable base that I purchased from Ashley. Amari has been incredibly helpful and provided outstanding service while trying to get my issue resolved. Without her I would still have been without a new base. Thanks so much Amari!!! If you visit the Capitol Heights location ask for her!!

I recently purchased a new mattress w/ Therlow at the Largo location. He helped me pick out the 'Perfect Mattress'. And now I get good night sleep.

I came in to look and was not disappointed. I have a bed frame, love seat and chair getting delivered. Can’t wait! The customer service on point Mia! Thank you Ashley Furniture!

Mari was very helpful in processing a refund after an item I purchased went on back order.5 star customer service.

Loved the experience at Ashley. Mari at customer service and Therlow the sales rep were amazingly helpful, friendly, and professional.

My sectional came yesterday 8/8/23 and it came damaged. I called the delivery and the store as soon as I saw the damage to the right arm corner chaise. The sofa seat is not firm like the other seats. When I spoke to them yesterday I was told there was another one in stock. Now today 8/9/23 they don’t have one. They want me to pay $150 to return it and it’s has not been 72 hours. They changed me $169.99 to deliver damage furniture. The Ritchie Station Court are a franchise Ashley’s they own the Regency and the Marlo’s Furniture they are robbing on the low. They gave me damage furniture and will not replace it but want to repair it. I paid for new furniture not damaged or repaired furniture. I just want them to come and get the furniture and give me my money back. They giving me the runaround because they are trying to run out my time to get a full refund back. This is stressful and bad business. I wish I could give them zero stars. This is unbelievable!

My sectional came yesterday 8/8/23 and it came damaged. I called the delivery and the store as soon as I saw the damage to the right arm corner chaise. The sofa seat is not firm like the other seats. When I spoke to them yesterday I was told there was another one in stock. Now today 8/9/23 they don't have one. They want me to pay $150 to return it and it's has not been 72 hours. They changed me $169.99 to deliver damage furniture. The Ritchie Station Court are a franchise Ashley's they own the Regency and the Marlo's Furniture they are robbing on the low. They gave me damage furniture and will not replace it but want to repair it. I paid for new furniture not damaged or repaired furniture. I just want them to come and get the furniture and give me my money back. They giving me the runaround because they are trying to run out my time to get a full refund back. This is stressful and bad business. I wish I could give them zero stars. You have to give them a star to post. This is unbelievable!

This my second time coming here to buy furniture and i got another great experience, thanks to Mia. She was very helpful and patient with us and explaining everything. 10/10

Tanajiah Holmes provided awesome customer service. Thank you!

If I based this only on my initial experience, it would have been 5 stars. Kevin was amazing as a salesman. But, somewhere they messed up my order and when I called, they acknowledged the error but never followed up. When I called, "Casey" hung up on me twice, and another CSR hung up on me twice, which prompted me to go to the store. When I arrive, of course, "Casey" was gone. I initially asked for Casey's name but they refused to provide it. I spoke to the manager Kiera, whose demeanor was so poor, she did nothing to address the young ladies hanging up on me, then refused to refund me stating my item was "in transit" and would take 5 days to arrive (15 miles distance between DC and store) although it was promised on 7/17. Then, she accused me of taking pictures of one of the girls who was so rude when I was on FT with my sister who wanted to see a picture hanging on the wall. I told her I didn't take a picture and offered to show her my phone but she refused and rather told me to leave. I advised I wasn't leaving without a refund or the merchandise I had already paid for on 7/15. She called the police. When the police arrived, that's when I was able to get Casey's name (they volunteered it to the police but refused to provide it to me citing privacy). Unfortunately, their actions caused Kevin to lose his commission on my sale and thwarted my plans to return to purchase furniture as I just moved into a new home and my son just moved into his own apartment. I reached out to their corporate office and they have yet to respond. They lost a customer for sure. Been shopping at Ashley for more than 20 years. Havertys just gained a customer.

Aziz offers the best assistance been coming to this Ashley for about five years now, and he is my go-to. Thanks always for your excellent customer service.

Had a great experience here!! Ask for Lamont he was so helpful and everyone was so nice.

Came in and had an amazing experience with Mia Sanford, she was very helpful and nice. I would recommend anyone looking for furniture to come visit her.

Mia was awesome. She has great customer service.

Our salesman Basil was great

Therlow was extremely nice and helpful. He made sure our experience was comfortable and that we made the best decisions for what was going to work for us 12/10 for Therlow and 10/10 for Basil

Kayla has an Awesome & Amazing attitude with great customer service. I would recommend Ashley Furniture in Capital Heights to all of my family & friends.

Jasmine was an amazing rep. She did amazing! She helped me find the perfect mattress- thank you!

My experience was amazing, I came into Ashley looking to purchase a new couch. I was helped by Kevin who was very knowledgeable about the couches we inquired about as well as the purchasing questions we asked. I would recommend this store as not only Kevin had great customer service but all representatives of this store made our process easy and successful.

Kevin was very helpful and explained everything in full. Definitely recommend having Kevin help you when you go look for your furniture.

Kimberly Fields was incredibly helpful and patient as I asked several questions about my purchases. I felt confident that Kimberly was guiding me in the right direction on my aesthetic wants and she ensured it met my desired price point as well. She's fantastic! Go visit her.

Excellent experience working with Corneice! She helped me find the perfect sectional for my mom. I felt really taken care of and I will be back.

Kimberly was wonderful and helped me navigate the showroom floor to find the perfect bed for my daughter. I loved the color and price!!!

This group is the epitome of what service should be at all retailers. Aziz was very polite and respectful as were the ladies at the front desk.

Aziz was amazingly knowledgeable and patient!!!!! I recommend him for all your Ashley sales. This is the third big purchase he is assisted us with. His service is top notch

Kim is the one and only reason we keep coming back for furniture! Her customer service is unmatched and her personality is golden! Please ask for her when you visit. She will most certainly take care of you!

Lamont was great and very informative!!!!

Kimberly Fields was the best Sales Associate and I don't say that lightly! She was friendly and efficient. She worked me to find the perfect Mother's Day surprise! And, Winfield Herring brought home the deal with pre-Memorial Day pricing.

I recently purchased some furniture and accessories (lamp and mattress protector) from this location. I paid, and was scheduled a delivery date for all of my items. On the delivery date, I received the wrong bed and my accessories were not included. I was then told that I would have to wait 72hrs before I could reschedule. A restocking fee was added and I had to wait for that to be removed before scheduling delivery. The salesman, Therlow promised me that I would receive all of my items on a particular date and that never happened. I reached out to Therlow and he never responded. I had to call and reschedule my delivery. When I finally received my bed, the accessories were not delivered. I called and inquired about my items and was told that they do not deliver accessories (which I should have been told when I purchased them) and if I wanted them I would had to go to the Brandywine location to pick them up. I then requested a refund and was told I would have to go to the store and request a "cancellation" and I would incur a cancellation fee. So, again the customer is inconvenienced when the store made the error.This was one of the worst customer service experiences! This company has some archaic policies that make it difficult for their customers. I will never buy anything from Ashley Furniture again!There is also no formal customer service department. Their answer is always "you have to contact the store."

Lamont was excellent with customer service. Nicely organized store.

Came in to Ashley's and Aziz Jackson was the best .

Jasmine was so much help today. We needed help finding a table and furniture for our living room and she helped us find the perfect match with a good price I really appreciate all the help she gave us. Thank you so much

Jasmine was amazing!!!

Kimberly Fields was a great help. She was very Informative and patient. I would recommend anybody to go see her.

Dee was great in assisting me. They didn't have the color that I wanted but Dee was awesome

The associate was very helpful

Lamont did an excellent job assisting us and we absolutely love our couch. If you are going to Ashley’s ask for him!

Great experience at Ashley Homestore. Aziz was amazing in helping me pick out a new loveseat and chair combo for my living room. Very knowledgeable and was able to get me a great price on the items I ordered.

My experience at this Ashley store is always the best. Everyone is very nice and polite especially Yusuf is ve Avery well expiren en person we need more people like in this world. Keep up the good work🙏🏾🙏🏾

Had thee best time at Ashley Furniture in Capital Hgts. Thank U Kimberly for going above and beyond helping me find a new favorite after finding out the one I wanted was discontinued. Answered every question and never made me feel like I was being a bother. Day made and new couch and ottoman ordered!!!! She is a gem!

What I loved most about my visit to Ashley has to be at Nisha, who I found out at the end of my transaction was the office manager. Not to say that people with different titles should act different but you know how it can be. When I say that she took care of me, asked me all the questions, double checked my paperwork and made sure I understood everything. Nisha did that and then some! 10 outta 10 ... Highly Recommend!

Kayla and Yusuf were very helpful with my purchases today. They were very patient and accommodating. Great customer service!

d, was great once again! he helped pick out my couch and dining room set. he gave great styling ideas and ensured i left with what i wanted!

Aziz was the best salesperson. He introduces himself, asked how he could help and made suggestions including making sure we.had the best pricing which included delivery & 5yr protection plan. KUDOS to him and Ashley Furniture Homestore for having such an employee that was knowledgeable, professional and most of all friendly. Much appreciated.

Aziz Jackson was very helpful. He assisted us with everything we needed and had a pleasant demeanor about himself. His conversation was great! We had a wonderful experience. I highly recommend everyone to go to Ashley furniture in Capitol Heights, Maryland.

Therlow did a great job letting us have our space while we shopped but was right there when we needed him. He took great care of us and our merchandise out. Thanks for treating us like one of your "mafia".

I have been looking for furniture for a few months, and I after coming to Ashley, I came to the right place. MaiJana helped to make the process even easier. She was so polite and professional. If it was not for her patience, I probably would have not brought furniture. Thanks again MaiJana!

Thank you and a special thanks to Maijana!

Went into the establishment and was introduced to the young lady Kaci and she was extremely helpful! She provided great customer service!

The experience was perfect i was met with the nicest and most respectful person at the front desk her name was kaci she answered all my questions and was polite and respectful.

My experience with them was great. The young lady Kaci was super friendly and knowledgeable of her job. Thanks a lot for all of your help

Kaci was very helpful with resolving my issues over the phone, very good customer service.

MaiJana Stribling had excellent customer service skills. She was very helpful and knowledgeable.

Mai’Jana Was Very Helpful, Polite and Professional. I Left Pleased and Satisfied

MaiJana Stribling was Very friendly and efficient

Kayla was very helpful and was able make my experience easy!

Maijana S. very good customer service

Great and fast service

Lamont was very helpful, patient, and went above and beyond to make sure we got what we needed

Very disappointed in the recent experience I just had with this location. I purchased a mattress in January and still haven’t received it. I called more than several times and was told various ETAs of when it was arriving. I tried to get in touch with the general manager Jonathan who never responded. The customer service was quite poor from the sales man Darrin to the front desk staff who just take messages , do not look into your concerns or return your calls. I finally had to cancel my order and the front desk manager Neesha happily did it while making sarcastic comments. I definitely wouldn’t order from this location, the delivery system they have in place is poorly put together, bad communication amongst the staff and no empathy for the customer.

Aziz Jackson great sales rep help me get the best deal and the piece of furniture that fits my new place highly recommend him

Corneice was patient & super sweet! Thank you again for helping my grandma!

Aziz was awesome!! He was able find everything I needed for my new apartment and with wonderful discounts!! Thank you!

Lamont was awesome very patient knew the products and exactly what we wanted. Very patient and a professional allowed us to decide what we needed then gave suggestions.

Aziz was fabulous! He was very patient with us! Thank you Aziz.

Aziz was very informed and helpful in our decision making process, he was friendly and polite would definitely do business with him again and again..

Aziz, great help!!! Helped me seamlessly get a nice mattress , frame and box spring set!! Would definitely recommend

Aziz was very courteous and helpful! He made sure that my Grandmother’s order was pleasant and easygoing.

Great experience and customer service. Aziz was a good salesman came out with the perfect set for our living room area. Will come again !

Worked with Lamont at Ritchie Station store. Had an amazing experience. He was extremely patient and knowledgeable about all the items we were interested in. Struck a perfect balance between professional and personable. My wife and I had a very pleasant purchasing experience and will be back again to work with Lamont!

Lamont gave us a great Deal on our dining table. Highly recommend this place. Very good prices on presidents day!

Aziz is the best on the floor! A+

Aziz was extremely helpful and an overall joy to work with. He helped me with getting the furniture I truly wanted at an affordable price. I'd highly recommend his services to everyone. I'll be back soon to get a new couch!!!

Aziz was excellent. He knew e exactly what I needed and explained everything to me. I'm satisfied with it all.

Cornice was a very attentive and informative sales person. We are grateful for the service.

Love the variety of furniture selection! Ms. Corneice is very helpful and did Fabulous work!

Aziz Jackson is an awesome salesperson and has great customer service skills!!!!

Axis a nice salesman he helped me with a dining table that in stoke. Great customer service!

Aziz was very helpful and friendly, helped me with the best financial situation that fitted.

Aziz Jackson was patient when it came to my furniture needs. We worked with me while I looked at different furniture styles and options. I would recommend going to him at Ashley for your next furniture purchase. V.J. Taylor

Kimberly and T were amazing reps to work with! They helped me choose between two couches and made it a seamless process.

Aziz was great! He was very professional and answered all our questions. He wasn't overbearing but very helpful at the same time. I would definitely recommend him as your representative!

Lamont help me with picking out the prefect bed-frame. He was professional and prompt with excellent customer service.

Kevin was super helpful assisting us with a new entertainment center purchase!

I Had a great shopping experience at Ashley's Furniture In Capitol Heights Maryland I was greeted by a Gentleman by the name of Aziz Jackson He was very professional And was very knowledgeable About the whole store He made my shopping experience very easy ....!! "I give him 5 thumbs up" Appreciate all your help bro..!! V/R Landon Payne 01/26/2023.

Aziz was extremely helpful with my purchase. I will certainly ask for him the next time I come into the store. He was very knowledgeable about your products.

Kevin needs to be manager and a 20% shareholder with the professional and knowledge he presented. Very satisfied with his services.

Kevin awesome customer service!! Enjoyed experience service made purchase!!

I was greeted by Aziz Jackson upon entering the Ashley Capitol Heights location. He was very attentive in helping me narrow down the type of family room furniture I was looking for. He allowed me space to test out the furniture but also checking back in to make sure I didn’t need any information. What I liked the most was that I didn’t feel pressured to purchase at the moment. He gave me the option to hold the furniture for 48 hours to continue shopping around to be sure of what I wanted. I returned the next day to purchase the sectional that Aziz had helped me narrow down and was even able to get a discount on the price. Thanks for your professionalism and great customer service.

Absolutely amazing experience! From the moment we walked in the customer service was on point. From helping us pick the right couch to setting up delivery. We highly recommend! And will definitely be back for more items. Big Shout to our Salesman Aziz, he made this an easy experience!

I had great service. Aziz did an excellent job. No unnecessary pressure and he helped me find exactly what I was looking for

Aziz was very helpful and patient with deterring the size of the sofa we needed.

Today Khalea was very helpful with the purchase of my furniture and the approval process. Aziz, was absolutely amazing. He walked me through all of the options of purchasing furniture and how it would look in my new home. Kiera was a blessing. She helped me with my purchase as well and even told me about the area since I am transitioning to this area!! The customer service at this store is absolutely amazing!!

Amazing service! Aziz was an amazing associate and did a great job at getting me a deal on a wonderful set! Highly recommend this place!

Kiera was extremely helpful when i was looking for a couch. i will be back to purchases

Thank You Aziz! Very professional,knowledgeable of products and services. Got exactly what I wanted 5 stars for sure!

Aziz and Kiera provided great customer service when I was looking for a new couch. Aziz helped me get the couch I wanted when it was low in stock and Kiera made it so I can pick it up the next day. Thank you!

My rating is for salesperson Aziz very professional.

It was so great. He worked well! Lamont did great!

Ms.Corniece helped me picked the perfect bed and dresser set combination! She was so genuine and fun to be around in the store! Really made me and family feel like family when we were getting our furniture!

Corneice is the best!! She assisted me at the Ashley store as I was searching for a sectional!! She was very kind and informative! If you go to the Ashley’s on Ritchie Station Court in Capitol Heights Maryland, ask for her!!

Corneice was a great help and answered all my questions

My experience with salesman Aziz Jackson was absolutely wonderful. The furniture is very nice. My experience was the corporate office has been HORRIBLE. We overpaid and was told by the front desk that we were going to receive our refund within 21 days that’s now past due. Contacted corporate today and was told we won’t receive the funds until around the middle of January, not acceptable.

Hi Corneice was AWESOME!!! So helpful throughout the entire process and very informative on all my options I have available. Will 100% will recommend to my friends and family!!!!

I had an amazing experience at the Ritchie Station location. Make sure you ask for Lamont, he is the best! Super knowledgeable, professional, and wants to make sure you leave a satisfied customer. We will be back for our future furniture needs!

I want to give them zero stars if I could . I went in the store In November to purchase a sectional sofa. They sales person told Me it would take 2-12 weeks to receive the corner chaise which was not in stock . When they gave me my invoice the client name on the form was of another customer. They noticed the mistake and told me it would be corrected. They gave me a second invoice with the other client name but changed the deliver to with my information . Manger told me they would send me an email with the corrected information that day which I never received. I tried tracking my order online and called customer service multiple times and they could not find my order. I called the store again and the person I spoke to told me she would update my information in the system and the order was corrected to give it a few days to track my order. Nothing was found with my information, and again my number for the order was not updated , the person told me that they would call their finance department and someone would call me to give me an update . A week went by and no one has called me or tried to take ownership of the issue . They tell you anything to get you off the phone but don’t take any responsibility for their mistake or even try to resolve the issue. i called them today once again because it’s going to be almost a month and the person I spoke to said they spoke to another department and “they went ahead and canceled the order because they thought it wasn’t processed the first time” which makes no sense. They said now that the item won’t be in stock until January which they gave me the wrong time frame the first time. I called a customer service number and they said my order was cancelled on the 5th of December. Not one person mentioned that the order was cancelled, this was an extremely unpleasant experience and the team they have take no accountability and don’t seem to care. They just care about selling the product . Mistakes happen all the time , but the lack of communication and ownership to resolve the issue is disappointing and unprofessional. Bad customer service !

Lamont provided excellent customer assistance today. He was professional and knowledgeable. I was very pleased with the experience.

Lamont was extremely helpful. All the staff were friendly and professional. I highly recommend this location

Aziz was great.. Customer service was on point. I recommend everyone to to come and see Aziz.

Aziz was very helpful & professional.

I had a great experience with Lamont he was very helpful and did a great job getting me situated with a new bed

I have been in the process of furnishing my home and Corneice has been a true godsend. She has been patient and professional in assisting me. She is definitely the go-to girl!

Hello, Mr. Kevin, was very helpful and patient with me. His customer service was very professional and courteous . Thank you for all of your time and patience. I truly greatly appreciate it.

I am used to Ashley's having s wide range of options to chose from in the store. However, I was disappointed by the selection available. There were only like 6 or so selections to chose from in the twin bed selection. Everything else had to be looked up online. This kind of defeated the purpose of having a showroom floor. And they selections available were not physically appealing, nor were they available to purchase that day.

Great customer service. Come by and see Corneice and she will take care of you with A+ service!!!

Corniece helped me out alot she was great

Yusuf and Kiara are awesome! They listen to your wants, needs and concerns! I have shopped around to other stores and nothing compares to their customer service.

Kiera and Frank were a great help for me today!

Great service by D’onte Hawkins.

Corneice is a really diligent and excellent sales personnel. She answered all my questions, was patient with me, got me all the assistance I needed and guided me in making my decisions. I’m really excited about my choices and hope to be here again.

I called in to ask about items I saw online Ms. Khalea helped me with all of my questions and she has the best costumer service that I’ve ever experienced. Thank you khalea!

Franklin gives Great service

Aziz Jackson did a phenomenal job helping and assisting with purchasing. His knowledge of inventory and customer service was outstanding. I appreciated his patience with us.

Very knowledgeable young man and professional Aziz Jackson the sales rep he was the best and customer service Kaci finished me up it was a pleasant experience

Aziz, did an amazing job. From start to finish and I didn’t feel pressured.

My husband and I visited Ashley's furiture today, and Lamont helped use. He was extremely helpful, kind and professional. We will buy again from Lamont, excellent service and knew his merchandise.

Lamont at the Capitol Heights location was great and very helpful!!

My experience was great. Franklin was very professional and a perfect gentleman. He did.not try to oversale me.

The Office manager Nisha was awesome and answer every question I had. Best customer service I have experienced in a long time. THANK YOU SO MUCH NISHA!!!!

Lamont was excellent knowledgeable an helpful

The service was remarkable. The team was helpful and able to find a set with a next week delivery date. They are kid friendly and patient with parents shopping with children. I felt welcomed and appreciated. Corneice, Casi, and Kierra

Moved to a new home and was looking for a furniture store with reasonable prices and reliable fulfillment and delivery. (I’ve experienced other vendors claiming furniture was available but delivery was weeks later for pieces that were actually out of stock, or delivering the wrong furniture entirely and then putting me through drama of getting a refund.) The salesperson at Ashley was professional and HONEST about what furniture was in stock and had us in and out in less than an hour. We settled on a sectional that was actually delivered EARLIER than the time frame given. Glad I found a local furniture store that’s professional and doesn’t break the bank.

corneice was the perfect sales person

Hi My name is Gregory and I just wanted to let everyone know about the amazing experience that my wife and I had at Ashley Store the sales person Franklin

Aziz Jackson and kacy were really helpful they helped me picked the perfect dining table

My sales rep Lamont was super helpful and very knowledgeable about the selections.

Went into Ashley Furniture to browse their floor, with no intention of purchasing. I was approached by Lamont upon entering the store, and was given a personal tour of the warehouse. His honest opinion and positive attitude costed me two living room sets and a kitchen table. If you are ever in the search for furniture shopping, go to Ashley and ask for Lamont! I will be back for all future purchases.

Lamont was very knowledgeable and helpful and straight to the point would definitely come back for future purchases

Kudos to Tori, caller at the Ashley store in Capital Heights that answered the phone and answered my questions with professionalism and patience....Good customer service seems rare these days - she was a pleasant surprise and an asset to Ashley Furniture - the first impression of companies, starts with those who answer the phone. Polite people make all the difference. 🌟

MS. CORNEICE WAS VERY HELPFUL AND PROFESSIONAL . SHE IS A CREDIT TO ASHLEY.

Mrs.Corneice was soo helpful!!

Tanajiah was very helpful and professional!! She made the shopping experience pleasant and was very knowledgeable of the merchandise. I will definitely be shopping at Ashley’s again!!

Lamont provided excellent customer service. Lamont was patient, knowledgeable and provided suggestions. I would recommend Lamont for your sales representative.

Lamont is great, He really took take care of me and mom .Great experience

Lamont was great. Very professional and found a great deal on my mattress. Will diffinatly be back for all my furniture finds.

Lamont was a gem. He really went above and beyond to assist my mother and I. Found great deal. Thank you 😊

My wife and I had the pleasure of working with Ms Corneice. We were shopping for a bedroom set, and she helped us to get in and out of the store with no hassle, multiple discounts, and most importantly, with the items that we desired. Good atmosphere and friendly staff made for a great overall visit. 10/27/2022

Donte, was excellent customer services.thanks for the help.

Friendly, professional, product knowledgeable staff!

Lamont was amazing and saved us over 50% is discounts! Thanks so much... However your delivery system sucks and needs great improvement.

Lamont was an excellent representatives. He was knowledgeable and informative of what the store offers regarding furniture. He went further help by giving me decorations ideas that will go excellent with my sectional.

Lamont was a very great help to us he also gave us ideas how to design our living room. He was very pleasant and helpful. We appreciated his help and service.

It’s true you really need to read the reviews. I’m disappointed with Ashley more so the staff at this location. Every time i call the delivery date is changed. I just called and the girl laughed on the phone and said “I don’t know what to tell you I’ve only been here 5 days” lol . Like just be upfront with customers and we could go somewhere else and buy instead of waiting 3-4 months and the time changing every time you call. I should’ve sticked with Wayfair.

Do not buy anything from this store because they are all liars and the service department is the WORST. Can you imagine sleeping on a bed where your head is lower than your feet, but your back/stomach is higher than your head and feet? That's what Ashley sold me!Background:While shopping for furniture, a salesman approached us and said that we should buy from the store rather than from their online store because the store prices are cheaper and if we need help with customer service, they would help out. The lies started here.We brought a bed frame and a mattress. Both items on Ashleyfurniture.com were SIGNIFICANTLY cheaper than in the store. The salesman acted shocked and told us that was not usually the case. He did beat the online price. And apparently, the salesmen in this store can lower the price at will, because our salesman frantically started inputting different discount percentages in the computer until it was lower than the online price. The bed frame and mattress were delivered to our home. Upon inspection of the mattress, we noticed right away that it was not even. The foot of the mattress was lower than the middle. Even worst, the head of the mattress was lower than the foot. We were told that it takes 48 hours to fill out since the mattress was rolled up. (Note: we also brought a mattress from Sleeponlatex.com and that was not the case, but we thought it was possible since the material was different.)After 48 hours, the bed was still uneven. The indentations were still significant at the head and foot of the mattress. We called customer service requesting a refund or a new bed. Customer service told us we couldn't get a refund because it's been 48 hours! WOW, what a sleazy business practice! Customer service asked me to send pictures and they would send a technician out in 7-10 business days to inspect it. I sent pictures that same day. 15 business days later, no word from Ashley. After my failed attempt of trying to reach customer service. My wife had to call the store to get them to call customer service. Eventually, we got a technician scheduled five business days later. The technician shows up at my house and I showed the technician the mattress and did the measurement myself in front of him. He acknowledged that the mattress was off. He asked me to give him a minute to let him do his thing. I went back downstairs to our office which is right by our front door. A few moments later, I noticed him hastily walking towards the front door to leave, so I stopped him and asked what is wrong with the mattress. He says "Yeah, the mattress is off and you will be hearing from Ashley in 10 to 15 business days." About three business days later, I received a call from Ashley's customer service. They said that the technician told them nothing was wrong with the mattress! I'm furious at this point because he lied! (See pictures)I called Ashley's customer service again. This time I speak to like three different people. The last woman tells me the perception of the bed was considered normal because it was not off by 1.5 inches. Which is not true. The head of the bed is closer to 2 inches off from the middle. And who wants to sleep on an uneven bed?However, I concluded at this point that they will have an excuse for everything. First, wait 48 hours to let the bed fill out and now, 1.5 inches "perceptions" are considered normal. The next excuse from Ashley would probably be that, we had the mattress for three months, so they can't replace it even though I was waiting on them for the hold time. smh.Do not trust Google reviews. Left this same review under Google and it was deleted. After further research, I found out that business owners can delete negative reviews.

I had a pleasant shopping experience at Ashley Furniture in Ritchie Station. D'onte greeted me as I entered the store and assisted me in locating the furniture I was looking for. He was very professional and provided excellent customer service. Upon checkout, Jayda offered several financing options and was extremely courteous friendly. Overall, I was please with my interaction with D'onte and Jayda!

I would like to thank D’onte for the great service and professionalism that he gave us today, me & my girlfriend came in with a slight idea of what we were looking for and d’onte took that and made it a reality. Extremely happy and grateful he went above and beyond to find us the perfect sectional for our home. Ask for D’onte he will make sure your taken care of.

Lamont was excellent! We came in with a budget and he went above and beyond to make sure we didn’t go over. Great customer service! A real people person

Lamont was the very first person I saw when I came in and he immediately asked the right questions and assisted me with my wants for a new sectional! Literally helped me pick one and purchase it in less than 30 minutes! I appreciate the phenomenal customer support!

My associate Lamont was great. He showed me all the information I need to know. He sealed the deal with no pressure at all. Thanks Lamont

Kimberly was the best. She was patient and professional. She too was very attentive and addressed my concerns. I made my purchase and am very happy. Thank you Ms Watson.

Lamont was a great employee and showed us the options we was looking for, ended up finding our result, 10/10

@ Maunice Brown - Outstanding customer service, with patience and help in selection of the product I really want. Thank you

Everyone was really nice and helpful. Darrin helped me find a nice couch. Khalea and Frank were awesome as well when I went to pay.

I had a great experience at this Ashley location. Donte was very helpful, patient, and professional. I would definitely recommend him to anyone that comes to this Ashley location.

Corneice was really helpful with my furniture choice!

Yaketta was very professional. She also made sure I knew all of the information about Snap! Nisha explained delivery and my deposit today. I will recommend Capital Height store to all my friends and family as long as they are present.

Wonderful Experience was great, Darrin Aycock was amazing.

Kimberly is the best sales person I’ve ever worked with. Kudos to her for providing me the best deal in the most professional and friendly manner for my selection of quality furniture items. I highly recommend shopping in this store and plan to make future purchases.

Sales team was really amazing front desk staff very welcoming and informative as well as sales team. My amazing sales associate Kevin was very helpful and the young lady at the desk was very kind.

I just purchased furniture for my home with YaKetta, she provided exceptional customer service! YaKetta went above and beyond to make sure all my furniture pieces were correct and everything was a smooth process with my purchase. GREAT CUSTOMER SERVICE!!! I recommend asking for her if you want the best experience.

Our representative was Kimberly at the Ashley Homestore on Richie Road, MD. She was excellent! Very patient, informative and caring. She took her time answering our questions and explaining the difference in purchasing beds. Because of Kimberly's knowledge and experience in home furnishings, we learned a great deal. Kimberly made us feel comfortable with our purchase and because of her knowledge and exceptional customer service we will definitely be returning customers and plan to share our experience with others.

D’onte was excellent in assisting me in picking out furniture for my new home. I am super excited to begin the decorating process and i have D’onte to thank for that. He was patient and very knowledgeable of the pieces he is a great asset to Ashley’s I will be shopping again thanks!

Lamont fixed a very stressful problem for us and helped us get the couch we were looking for! Neisha was also extremely helpful with rectifying the situation. Kiera was great as well! Grateful for all of their help!

Kimberly Watson was an outstanding sales person. She patiently showed me several sectional options and advised me regarding the pros and cons of each sofa. She explained the pricing and payment options clearly. She followed up with me as promised and was efficient at helping me finalize the purchase. Will definitely work with her again!!

Kimberli was very helpful and understood exactly what my family and I wanted for our living room set.

D’Onte was so awesome, patient and very professional with us. He was knowledgeable of all questions asked, and he was very friendly. The entire staff was very welcoming, kind and extreme helpful. Jayda was awesome as well. They all made us feel very welcomed the minute we walked into the store. We will definitely be coming back to purchase more from this location!!

Kimberly Fields was very helpful, professional and a joy to work with. This experience was smooth and easy

Lamont just might be the best salesman I have ever encountered he was amazing an incredibly detailed he’s a borderline genius

Frank was extremely helpful with my selections. Very friendly and extraordinary customer service.

De’onte provided excellent customer support. He greeted us with a smile and listened to our request. He paid close attention to details that would fit our needs. This is the type of service every Ashley Store and sister stores should emulate. Thank you so much. The office manager Nisha was super helpful and attentive with the overview of our final sale. Thank you. I would recommend this store to all.

Donte was great! He was very helpful in helping us find new living room furniture.

Aziz assisted me in purchasing furniture. He was very attentive, professional, and knowledgeable about the product. Would recommend him to anyone looking for furniture. 100% satisfied customer.

Lamont was extremely helpful. Knows his stuff and didn't make me feel rushed or pressured. Because of that I confidently made a pretty large purchase!! Thank you.

Great experience lamont was so helpful and knowledgeable with our purchase I will definitely shop at this location again.

Lamont Walden was my furniture guide. Lamont went above and beyond. He had call my fiancé to get the measurements of the areas where the sofas were going then he measured each sofa to make sure it was a perfect fit. I would recommend him to anyone. If you go in Ashley’s Furniture and want stellar service. Ask for Lamont Walden. Thank you, Ashley Furniture

Tameshia was a great help

When I walked in I came in contact with D'onte. He's service and conversation was amazing. He was very knowledgeable on the items I was interested in. Although I didn't make a purchase today, I will make sure to come back soon after I measure my home. He is for sure a great asset to the company.

Frank was an absolute professional, patient and showed us great options. However Ashley furniture would benefit by giving their employees iPads to help with customer selections. In addition, it’s time to upgrade their wifi service to the present era. Other than that our service with Frank was top notch. 👍😊

Yaketta was extremely helpful and knowledgeable. She answered all of my questions and even made useful suggestions.

Yaketta , was very professional, knowledgeable and helpful in the purchase of my daughters furniture. Her kind disposition made it an enjoyable experience.

Corneice was the best.

Yaketta was fabulous and very efficient. My experience was great!!! Kaci was efficient as well and very professional during the check out process.

Update: My experience at Ashley at Richie Station Court was great. Delivery on the other hand was terrible, which is why my review is now at 1 star. I experienced delivery from a third party moving company, which I was not notified of until they were at my front door. This experience with the third party movers was so unprofessional. They took pictures and video of my property without my permission and tried to make me sign a waiver for damages. Make sure you confirm who will deliver your furniture before making a purchase, so you can avoid the situation that I experienced. I have never experienced this in my life and felt extremely uncomfortable. Corporate, please do better by your customers. Original: I had a great experience at Ashley at Richie Station Court. Lamont was very knowledgeable, gave me the space I needed to decide on a purchase, and was encouraging when things did not go as expected. Khalea was very friendly and kind, and went above and beyond to ensure I had requested documents during my checkout. I will definitely return to Ashley for future purchases and look forward to working with Lamont and Khalea again. Thank you!

Corniece and Frank were a huge help with finding furniture for our new home! They were patient and knowledgeable with everything! Can’t wait to get more

Corneice was great help to me. Excellent customer service and communication skills. Keep up the good work!

Lamont and Khalea has been very helpful and Professional. I will certainly come back to this location.

Kimberly was amazing. She made our shopping experience fun and interactive with her car comparison. I am a firm believer that she can sell ANYTHING! Thanks Ashley Furniture for hiring an amazing sales woman.

Kimberly was amazing and made shopping around the store very enjoyable. She’s very knowledgeable on the mattresses and was able to help us find the perfect one. Her personality and expertise is definitely appreciated

Lamont and Jada have great customer service

Darrin who was our sales rep provided good customer service during our visit at the store. He assisted us with the purchase of a dining room set

Therlow was an amazing sales rep! He made sure that we understood everything. Walked us through the invoice, next steps and delivery. Highly recommend working with him if shopping at Ashley Furniture.

Therlow was very patient and answered all my questions. I will come back to and ask for him.

Had a great experience with Therlow at Ashley Furniture, Capitol Heights, MD. He was attentive and a patient salesperson. Ashley has the best prices in my area! Jayda took care of the financing part and explained everything. My mom is settled with her new bed for her new home. I’m happy!

Kimberly is an excellent customer rep. Very informative, patient, helpfuland pleasant. She's a great asset to your company.

Corneice was wonderful, friendly and so helpful. Will go back again.

Lamont was great. He showed me everything in detale. From the entrance to the end of the purchase. The GM was there with him all the way too. Prices great. Recommend him 100%. Ask for Lamont, you won't regret it.

Aziz was very helpful in assisting me with my purchase. Pleasant gentleman. Thank you! Aziz.

Kimberly was awesome. Professional and knowledgeable.

Very helpful with information

Nice selection but not very flexible on payments. We will see if I convert.

Mr. Lamont treaded my mom and I with great care. He was very professional 👏!

Corneice was a very pleasant sales person she took time out to make sure we were pleased.

Today lamont was awesome he has the best customer service

2nd time purchasing here and Lamont was very helpful.

I had an excellent interaction with Ms. Kimberly Watson at the Ashley Furniture in Capitol Heights. I was looking for a matching piece of furniture for my bedroom and she knew exactly where to locate it. I was also impressed with how much she cares for her workspace- someone had moved a living room table into the walking area and she immediately took care of it, rather than walking by and leaving it for another associate to handle. She was able to get me a very nice discount on the nightstand that I purchased. Thank you, Kimberly- I appreciate your professionalism!

Had a great experience with Azie, he was very courteous and patient with my question enough such to walk with me through the process entire process. He ensured no hard sale tactics were involved I understood each facet of the furniture choice as well as the ongoing sale.

Ms Corniece was the best help anyone could ask for. 10 out of 10

Darrin was amazing! He saw me ad soon as I entered the store, introduced himself, and offered to help me. He provided me the measurements for my preferred sofa, told me options for financing and answered all of my questions about other pieces I was looking for. He was pleasant, not pushy, and personable.

Ms Corniece was a great help. Recommend all day

My wife and I purchased a bedframe with adjustable base from the Capital Heights location. The items were delivered to our home on August 2nd. My wife and I are not happy with the delivery service and the defective products we received. The delivery staff that came to our home, specifically Orlando, was rude and unwilling to wear a mask. He threw the mask on the floor when my wife asked him politely to wear one. He proceeded to laugh in her face and ignore her until I came upstairs and told him to put the mask on. Because of this situation, I asked them to put the furniture together and vacate our property immediately. We were unable to inspect the items received before signing the delivery slip. If we were not in the situation that occurred, I would have refused the bedframe. Also, I asked the store and delivery guys to remove the mattress from our bedroom when they came, but they refused to take it. The furniture that we received was scratched in several places, the footboard looks as if they use wood glue to replace a piece of cracked wood, and some areas looks as if the set was already serviced previously. The adjustable base was not function properly and appears to have a short in the control panel. It works intermittently. My wife went to the store immediately after the guys left to complain about the delivery staff and defects we noticed once we inspected everything. We have been up to the store four times, with no resolution. The service manager does not return calls. DO NOT BUY FROM THIS LOCATION!

If I could give ten stars i would!! Aziz did an excellent job in helping me find furniture for my new home. Super helpful and friendly! Thank you.

Aziz was outstanding in helping me purchase my living room set, sofa. loveseat and ottoman... if you ever need assistance make sure you ask for Aziz he is located at the Capitol Heights location... He will give you the best deal possible like he did for me

Kimberly Fields. I appreciated the experience from the onset. She is polite and very knowledgeable about the products and services. My purchase progressed smoothly and efficiently due 2 her time and courtesy. She is an asset

You have to get Lanont to help you. He is the best. Front desk awesome as well.

Our sales associate Corneice was very nice and helpful. It was a great experience. I would recommend the store.

Kevin was very informative of the inventory! Kervin’s customer service was outstanding! Kaci at the front desk greets you with a smile while providing a seamless checkout experience!

Salesman Aziz was very patient, professional and had great suggestions. He is a great asset to Ashley furniture.

Lamont is probably one of the most noteworthy salesman I have ever encountered he's amazing.

One word, WOW! Kimberly was phenomenal to work with. She knew the perfect models for what I was describing and the various color ways. She not only knew the perfect furniture for my Mom's house but also blessed us with a great deal on a rug! Very excited to furniture shop with her again.

Lamont Walden was amazing. He walked me through each step when items were out of stock. It was time consuming and Lamont made it seem effortless. I appreciate the great customer service.

I don't have a whole lot of furniture, so I was thrilled to find this sofa at Ashley's furniture. Kimberly our RSA was amazing. The sofa is very comfortable. I've had it for less than a month and I'm happy with my purchase.

Lamar was extremely helpful and polite was able to give us everything that we needed and more. Best service I have had in a while

I had an excellent shopping experience. I purchased a king-size bed frame with mattress with the sales rep Kimberly. She was amazing and very attentive to my husband and me, provided answers to our questions, and also recommended the best mattress for us. We are so happy with our bed frame and mattress.

Only reason I am giving 4 stars is because of Kim and Kierra, they resolved my issues although I still had to wait, the delivery company for Ashley is TRASH, they will refuse you delivery and try to charge extra delivery fee as well as they are careless with your belongings, it's really to the point you just wouldn't want to shop there

Very helpful and knowledgeable Lamont sale pwrsonand Jada Csr.

Amazing customer service from the time we walked in the door. Tanajiah made it her priority that we were satisfied and comfortable with our purchase. Defined coming back to see her!

Tanajiah, was wonderful associate to work with.

Therlow was extremely patient and professional. Although my furniture needs were not met at that particular location at the moment that I visited, I just want to it be known that my experience was beyond pleasant thanks to Therlow.

Kimberly took great care of us walking through the door. Would definitely recommend having her help complete your next purchase.

I had a great experience at Ashley and Kimberly was extremely helpful in finding what I needed. I highly auggest Ashley and Kimberly for your furniture needs.

Corneice was very pleasant and incredible to work with. She made our shopping experience amazing. Will be back to see her when I buy mi recliner.

Although we didn’t make a purchase, Kevin allowed us to walk around and answered all of our questions. We will be returning to work with him when our home is done.

Lamont was absolutely amazing. I came in to buy a sofa for my first apartment and he was so helpful walking me through my options and making sure I got the best price possible. That sofa ended up not fitting in my unit and before I even made it back to the store he already had two new potential replacements at an even lower price! He was so patient and kind. Now my mom is looking at buying new furniture with him. Couldn’t have had a better experience.

The service was great will come back…

Darrin assisted a bunch. We appreciate his help.

Great experience

Great service. Went to the steeplechase location capital heights and worked with Corneice. Wonderful personality and knowledgeable.

THX to MS KIMBERLY FIELDS WATSON saleswoman @ ASHLEY FURNITURE. Your professionalism is very welcoming. Yes I would return in the future because of your work ethic. Again I Thk U!

Kimberly was excellent!!!

The only reason this business deserves a star is the amazing staff. Other than that I would never recommend Ashleys to anyone. Save your money!! The Furniture is so poorly made and is made with the cheapest materials. Better off getting something from Amazon or wayfair. If you want quality furniture avoid this place. I wish i could get my money back.

Corneice was very pleasnt and helpful. I would recommend her to friends and family.

Awesome Experian with Lamont!!!! I will be coming back for more items for my new home.

Tanajiah was very helpful, allowed for us browse and then gave us multiple quotes on different couch and love seat combinations. Also gave us different finance options, would recommend to anyone looking for new furniture!

Had the best shopping experience at this location. The office manager Denisha was a huge help and so kind. I will definitely be returning for my future purchases.

We were helped by Corneice who was very thoughtful and attentive. We e had previously been to the store and helped by Yousef who showed us our different furniture options but we weren't ready to make a decision at the time. Corneice helped us place out order when we were ready and made sure we were capable of getting our order in a timely fashion. She was also a great help when I had additional questions about accessories in the showroom, even removing a painting from the wall to check the price.

Tanajiah was a pleasure for us to work with today on finding a new living room set. Not able to decide on what I really wanted as far as comfort she answered all my question professionally and thoroughly. After all her help we decided on a set. Everyone was very polite and they all had smiles that made our day.

Kevin Jacobs was helpful and very patient. He’s very knowledgeable too. I highly recommend him and I’ll be returning to purchase again as long as he’s available to help.

I had a great experience at Ashley Furniture!

Corniece was amazing she had showed my husband a mattress and a adjustable base earlier today. We end up coming back and making the purchase with Corniece. We will be back.

I went in today and had a great experience with Kiera and Khalea. Even though I didn’t make a purchase today I definitely will come back in the future an make one hopefully with their assistance!

Corneice at Ashley's Furniture Capital heights was wonderful. She was amazing with explaining the bedding to me. I would definitely recommend seeing Corneice.

Therlow was great definitely recommend him once coming into the store.

I called and I was helped for over 10 mins by the customer service representative Khalea she was so patient and answered all my questions, I’m even more eager to come in now that we spoke

Stopped in to ask about the upcoming sales and I was kindly helped by customer service representative Khalea she was very knowledgeable of everything and helped out so much

I came in just to take a look around for my upcoming home purchase and I was greeted by Kiera the manager and helped by Franklin everyone was so helpful even the customer service representative Khalea! Most definitely will be coming back !

Corneice provided exceptional customer service when I shopped at Ashley Furniture.

Walked in off the street,met Aziz Jackson my salesman. Very kind and took very good care of me. Very knowledgeable about the furniture. He is a great peoples person. Keep him around

Maurice and Khalea were awesome and very profesional, thank you.

Yusuf was phenomenal. Please ask for him when you arrive at the Ritchie Station location.

Aziz Jackson was a great help to me today. Friendly and on time,

Yusuf was outstanding. Such a pleasure to work with. His customer service was wonderful. Your visit to Capitol Heights would be in your best interest. The showroom is beautiful!

Maurice was very patient and allowed us to take our time shop.

Yaketta was awesome helping us with selecting furniture for our daughter's room today. Thanks for the great customer service!

Yaketta was very nice.and helpful. I had a wonderful experience.

Went to Ashley Furniture in Capital Heights to purchase a new living set. AJ helped us and was fantastic. Very personable and knowledgeable. Made our experience easy

Kevin was AMAZING, AWESOME,, check him out

I came in earlier and was met with exceptional service. I was helped by an associate named Khalea. She was extremely professional, got me all of the information I needed, and was very genuine. Companies need more customer service like this. 10/10

Do not recommend if you need anything delivered! Their warehouse will not schedule anything til the day before and does not let you reschedule until they attempt delivery. So even if what you ordered is in stock, if you are not a hermit it will likely take 6 wks or more to get your furniture delivered when you are home.

The only reason this store is receiving one star from me is because you have to give one star to comment. When I made my purchase in store, I was informed the next step would be setting up a delivery date and time. The salesman, Lamont (I believe), told me everything I wanted was in stock. That was a lie. I had to wait until a slat arrived for the bed and was informed I would be contacted at an unknown time when it was time for me to schedule the delivery. You do not schedule the delivery. A scheduler calls and gives you a date to confirm or not. Then they contact you again and give a non-negotiated four hour window block in which your exact time of delivery is unknown. When speaking with the scheduler, I tried to set a time that I would be available. I was quickly told the first change is free, but if I move the time again, they would charge me. The first date of delivery was fine, but the window started at 0700. I didn’t get off work until 1000 AM. No type of accommodation or compromise was made. They canceled the date of delivery. I attempted to call to reschedule again. The scheduling representative informed me that I spoke with his manager on my first call so there was nothing he could do for me. I told them I would like to cancel the purchase. I was informed I could only do so in store. I went into the store where I was told if I cancelled, they would keep my money. The woman acted as if she would be contacting me directly and there would be no more messy conversations with the scheduling department. I was told that she'd tell me the time of delivery as a heads up, but this was the same four hour timeframe the scheduling company provided. I only received another date with a four hour window for which they told me I would have to be available the entire time because they do not know the specific time the furniture would be delivered. I will never purchase from this Ashley Furniture again or any other Ashley. Terrible service all around.

Aziz was a very good salesmen he knows how to talk to people it is a blessing to have him I will be back

Our most recent visit was by far the worst experience we ever had. I’ll spare the details (too many issues to name), just know that they really turn up the customer service when you are purchasing furniture, then ask for positive (5-star) reviews mentioning the rep’s name (which is deceiving), and if you have an issue (which you most likely will), there is no one there to help you. Please don’t fall for the trap like we did. Keep reading, you will see most, if not all positive reviews have the rep’s name in the review. We were told when they asked for a 5-start rating that the rep’s receive incentives/bonuses. They should be ashamed…please note the response from the owner below…not only have I already made numerous claims via the email address given in the owners response, but I’ve also sent pictures! Please do not patronize me with your canned response.

Buyer beware! So this was at the Richie station location. The markup was nearly at 100% for this item. This item was "on sale" for 40% off. When I showed both tags to the manager, the response was "oh, that is the price Ashley paid and the $175 price is what we sell it for". She offered to sell me the item for the lowest price. Beware!

The staff is exceptional! They went over & beyond to ensure my furniture buying experience exceeded my expectations. Jada in the customer service department is a true asset. I will purchase at this location again based on my interactions with Jada. Thank you for being a stellar representative of Ashley Furniture.

The customer service I received from Aziz Jackson was top notch. He took his time time to answer every question my father and I had, and listened to what we said we were looking for. This couch was for my first home, and Aziz helped me find the perfect one! I'm grateful for the level of professionalism he displayed and vast knowledge of the products. I will definitely be a repeat customer.

Aziz was fabulous in helping me with my brother to find the sofa to fit his needs. He was an awesome sales rep!! Shout out to Jayda for her assistance 👏

BUYER BEWARE!! First and foremost, the reason for the positive reviews on here is because the sales people ASK their customers to write a positive review so they get some kind of incentive. That first visit is misleading. DO NOT BELIEVE THE POSITIVE REIVEWS!!! I’m going to share one of many issues we’ve had with this location. We purchased a mattress in 2021. We were told that they are currently out of stock but they have some coming in two weeks or so; we would get a call to schedule delivery. Two weeks went by and no phone call from Ashley Furniture so I called to follow up. I was told “oh we’re expecting those mattresses to come in tomorrow, let’s schedule a delivery date and they will call you the night before to confirm the time they will make the delivery”. We scheduled delivery and no one called to confirm the delivery time so I called back. Needless to say I kept getting the run around. Fast forward TWO MONTHS LATER and still no mattress. During which time I encountered VERY rude managers and employees it’s sickening. Three months later, we get our mattress and ITS THE WRONG MATTRESS!!!!! We called to inform them of their error only to encounter rude staff and management again! After many attempts to rectify the issue, we were stuck with this mattress that we can’t sleep on because it’s so uncomfortable. We have spread the word about the lack of customer service. Many of our friends/family have had similar issues and refuse to shop here. We should have listened. Again, this is only one of many issues we’ve had with Ashley and Regency Furniture. They seem to be the same company. The only customer service you will receive is when you are making a purchase. At the time of checkout, they ask for a five star review with the sales persons name listed in the review for incentive, then if you encounter an issue they couldn’t care less. Do not believe the five star ratings as they are based on false advertising and fake customer service up front. You should take your business to Haverty’s, at least they care and will provide TRUE customer service.

Lamount Walden was an excellent salesman friendly patient know the merchandise

I'm still waiting on my furniture. I ordered it in April and now I was told it will be delivered in July. Had I known it would take this long, I would have ordered from some place else. Also, I don't like their payment process. They debit your credit card to hold the payment week after week. They said they don't charge it until after it is delivered but it will ping your card and hold the funds then decline and then hold the funds again. VERY ANNOYING! I will update my review once I get my furniture. Let's see how the delivery and assembling goes. 😔

Was a pleasure working with Aziz!!!!!!!!!!!!!!! the sales rep definitely will return .

Aziz is professional and handsome. The customer service rep Khalea was pretty, and helpful as well My two favorite people, that I will always ask for when I return again and tell my family and friends

BUYER BEWARE!! Very disappointed. Only reason they get 1 star is to rate WITH a comment. This is not Ashley but a franchise that bought the Ashley name and is delivering Regency furniture. I bought a $ 1689 firm mattress in June 2020, by December the mattress had 2 soft spots when weight is applied with a very firm center. After trying to get the mattress replaced a so called tech came out to assess the mattress. They did not do anything. My wife and I even turned over the mattress and slept on the bottom of the mattress. That gave us relief for 2 months. The mattress is garbage. We even contacted investigative reporter Susan Hogan at channel 4. They could not do anything because Ashley did not close our case. The pictures show two levels. The yellow level shows the mattress is level with no weight. The red level shows how the mattress sags with weight applied. You will see the bubble in the center of the level is not in the middle. Pictures show weight on the middle and each side. We called corporate for Ashley and were informed that the Ashley location was not a part of their corporation. All attempts at rectifying went through Regency Furniture in Waldorf. The mattress lasted 6 months. We got 😫 tired of the pains we are feeling because of the garbage mattress that we went out and purchased a good mattress from Havertys. DO NOT BUY FROM THIS ASHLEY IT IS OWNED BY REGENCY FURNITURE. THEY ALSO OWN MARLO.

Kiera and Franklin were both awesome 🙌 very professional and nice

I went the Ashley’s out Capital Heights area.. The salesman that I had was wonderful he went above and beyond with his customer service. Ask for Frank when go in there

I was SO pleased when I walked out of Ashley furniture that leaving a review only made sense! I initially purchased my furniture in February and worked with Aziz. He was absolutely phenomenal. I told him what I was in search of and my budget and worked so diligently to make sure that I found what I needed. Well, there is no secret that ALL furniture stores are a bit behind on the delivery of out-of-stock products but after 11 weeks, I decided to call yesterday. I was greeted by a young lady named Jasmine on the phone. She was extremely professional as she shared my options with me. One of them being to come into the store to find an in-stock item and compete an exchange. Once I arrived to the store, Kiara was the sales rep that assisted me and OMG… I wanted to give her the biggest hug before leaving. She was patient, helpful and even gave some of her own personal input in helping me select my items. I felt like I was shopping with a friend and not being an annoying customer as I paced the floor for over an hour lol. It was time to check out and another young lady (who’s name I didn’t get but she had curly hair and sat up front) was so sweet and helpful as we wrapped my portraits (because yes, Kiara helped me pic a few wall pieces) and she assisted with carrying them to my car. I am very big on customer service! And it’s not often that you receive superior service from every singe team member and from beginning to end, but I did yesterday! Thank you to the Ashley Furniture team :)

Mr. Jackson my sale person was awesome.

The team in the store was great as far as sales go. Logistics...never buy a floor model, they did not package as described they would. Pickup from the warehouse is horrendous. You will wait all day. ASHLEY I need to talk to you, not acceptable.

Frank was amazing in helping us out with the great selection that Ashley Furniture offers! Found some great beds for the whole family. Comfortable and a variety of styles for all our tastes. Will come back again. Thank you!

Ask for Mrs. Corneice she is absolutely amazing!!! I am so grateful I had her to walk me through everything and educate me about the benefits of everything I purchased. We walked around, laughed, and coordinated everything I wanted. She was patient with me She got the floor stagers to move furniture for me so I could see how things would go together. Such great customer service! She will take care of you!

Went into Ashley Furniture to browse. The ambiance was immediately welcoming from the music to the lighting and associates. We were quickly approached by Kimberly who made the shopping experience a delight. She was super knowledge about the products, inventory, and overall gave really good recommendations. She has such a genuine spirit and was a pleasure to talk to. Highly recommend shopping with her! Can’t say enough good things about her. Ultimately, thanks to Kimberly, our browsing became a purchase and we’re so happy with our selection.

Aziz was awesome!!!!! Definitely go to him. Straight forward and truthful. My favorite salesperson

Hey Aziz was Awesome Sauce and Dominque was awesome as well. Both men were very very patient with me and my mother!!! They are an awesome asset to the company!!!

Kiera and her team member Yousef were very patient and professional to me. They provided excellent service. Kiera is very knowledgeable about her work. I felt like I was talking to the General Manager of the store. I would highly recommend this team to work with as you are coming in to make a purchase.

My spouse and I recently arrived here from Germany and were in need of furnishing our rental home until our household goods arrive. Corniece met us at the front door and was extremely helpful. She went above and beyond to assist us. She looked up everything we wanted for our home and she informed us that we could get our items as soon as next week! We are very pleased. Head over to Ashley and ask for Corniece!

Just purchased a mattress from Ashley Homestore located at the Ritchie Station Court, Capitol Heights, MD. The sales person Kimberly was a very helpful and pleasant person to work with. She did push the sale but explained fully all the details of the mattress and the purchase contact. I really enjoyed working with her. Ms Denise was also very helpful with the checking out process.

Yaketta was friendly and informative about the product i purchase! And Kierra closed is out. Great experience overall!

The customer service representative Corneice and Keira were awesome sale representatives. They walk me through all the products in the store that I was interested in and made suggestions.

Dropped by Ashley's after the gym to browse around I wasn't planning on purchasing anything but after talking to Franklin and Khalea I will definitely come back.

My experience at Ashley Furniture in Capital Hghts, Md. was great. Mrs. Corneice Lacey was very helpful with being knowledgeable about all the details eof the furniture I chose. She had a very pleasant personality and was very patient while I made up my mind what to buy. I am so happy about my new leather furniture.

Conneice and Domo were a great help

Had great customer service at Ashley’s furniture! Ms.Corneice and Ms.Denise were very helpful, friendly and kind. Highly recommend shopping here for your furniture!!

We received excellent customer service from both Corneice and Denise. They both were very professional and patient , answering all the questions we had! We’re excited and can’t wait to receive our purchase! We definitely will be visiting this store for future purchases!! Thank you!!

I had a great experience picking out my coffee table. The sales associate Ms. Ketta was very professional and helpful. The customer service representative Mr. Domo was great and made sure my item was still available in the system before making my purchase. I will definitely return to purchase more furniture.

Yaketta was amazing during my purchase, very patient and knowledgeable! Kierra was great also, she delivered a perfect personalized approach to my buying experience. I always look for both of them during my shopping experiences!!

Kevin and Kiera made my home furnishing experience very quick and easy. I enjoyed working with them and would recommend them to anyone!

Customer Service Representative Denise was very professional and helpful to me. I came in to cancel one of my orders furniture which I had been waiting on for 1 month and no response one way or other so I cancel. If the furniture was backlog common courtesy is to inform the customer what is going on. I highly recommend Denise for Customer Service Representative. Thanks a million Denise.

Hi, WOW after reading all the reviews and they were horrible not at just one store but all stores had bad reviews I know there's going to be a mixture of complaints and compliments but when you have more bad than good then the decision has already been made, I will not be shopping at Ashley furniture like I was going to do in the beginning bad customer service, late delivery, damage good's, nope I'm going to continue my search because customer service is vital to retail business of sorts and I need a new bdrmst...😱

I called the capital heights location and Khalea was an amazing help with getting me the right living room couches and reclines for my theater.

Typical furniture store

Khalea was alright

I had a awesome buying experience at the Ashley Furniture located in Capital Heights.I was assisted by Therlow Foy Jr and customer service representative Denise .I definitely will shop there again.

Yaketta was nice and knowledgeable about the furniture and was a excellent salesperson. And Kierra was quick and efficient.

I went to the Capitol Heights store during their Labor Day sale to buy a sofa. I was assisted by a salesman named Kevin Jacobs. He was very patient with me and did not do a "hard sale" on me. He answered all my questions (there were many) and took the time to make sure I was taken care of so I could make an informed decision. Because of Kevin's professionalism and patience, when I decided to buy my bedroom set it was a no brainer that I would once again go to the Capitol Heights store. Again, Kevin was very good and made my buying experience a pleasant one. I will definitely being returning this this location for all my future decorating needs. Thank you Kevin for being a step above expectations!

Kevin was very thorough and super patient with us. Kiera was really nice and helpful. They made our experience very smooth & great.

Salesman Mr. Jackson, was very helpful and kind. He and the Assistant Manager took the extra steps to needed to ensure we received our furniture that had been delayed for almost 5 months due to industry delays.

First I ordered a dining room set....& after taking so long I no longer liked the product so I canceled it. I then ordered dressers & a chair for my bedroom, along with a bookcase. After 2 months I had NOTHING! I then called to BEG for my order to get shipped because EVERYTHING but a single chair was in the warehouse WAITING for the chair to arrive before they would send. I finally got my dressers and bookcase, but the chair was not ready. It is now almost 5 MONTHS later and they are saying that my chair is STILL not ready...and possibly hasn't been even manufactured. They only thing they offered as a resolution was that "I could cancel for a refund" which still means I DON'T get the chair that I ordered back in September. The customer service is subpar and the care simply isn't there.

Yaketta made my experience amazing.

Yaketta is great. This was my second purchase with her and it went amazing as always. Highly recommend

Yusuf ordered a totally different bedroom set than what I paid for in September. Five months later, the wrong furniture was delivered to my home. I was requested to come into the store and pay more money for his mistakes and start my wait all over. No apologies from him or accountability. Was told to take it or leave it. Taking my money elsewhere.

Ashley furniture also have bed and mattress combo packages at great prices

Yaketta provided exceptional customer service. We had two visits before we made our purchase but she was the absolute reason we purchased here and asked for her on our second trip. In today’s society it’s rare to find sales reps who listen to you and provide the quality of service Yaketta gave.

Yaketta was excellent and has great customer service. She helped me and my family with everything.

Yaketta provided us with great customer service. As our sales representative Yaketta was attentive to the design and style we were looking for. In addition, she explored various payment options to provide excellent discounts.

Corniece was wonderful, excellent customer service ! Was super nice, personal and understanding. she did not push us to buy anything we didn’t want and beat of all gave us the best price.. No really the best price. Give her a raise!!!

Corneice was a very experienced sales person. She made my shopping experience memorable. Go she her at ASHLEY'S HOMESTORE

Ms. Corneice was great! Very helpful and patient while we were deciding on our purchases. Great personality and awesome customer service. Thanks again.

Ketta And Dominic were wonderful! We will be back

Ketta and Dominic were amazing! Very professional and helpful!

Corneice was friendly and knowledgeable, which made the shopping experience easy.

Yaketta was absolutely amazing!! She made sure I was satisfied with my purchase. I highly recommend her to anyone!!

Keeping it 100, Yaketta customer service was on point, she was very helpful and I would recommend her assistance to anyone who have the opportunity to shop in that store.

We had great experience in this location and especially working with the store manager Arsalan, he was helpful and accommodating and patient with our needs throughout our visits. We are very satisfied with our purchases of dining room table and our bed frame. My wife likes this Ashley location so much so that she was willing to drive an hour every time from Rockville to checkout their selections with her 8 months pregnant belly. They have more selection than any other store locations and they are always running some sort of promotions, plus their staff members are helpful. I recommend them.

Yaketta was VERY helpful! I saw her work diligently at a table and once she saw my partner and I are started to pack up her paperwork and asked us if we needed help. Choosing her was the best decision we made. She helped us specialize the configuration adding an additional piece, gave me the total width measurements to be sure it fits. overall made this experience quick and positive for us. We appreciate her!

First, let me say this," I never write a review!" I might leave a few Stars but I never take the time to write a review. However, Aziz's professionalism, HONESTY, and decorum , while helping me select furniture was second to none. He clearly knows his product and inventory and He never tried to force my hand for a sale. That was actually one of the factors that helped me make my decision . No one wants a pushy salesman or to regret what they purchased and I thank goodness I have had neither. However, Aziz and Ashley Furniture didn't stop helping me the day I purchased my items. Instead, they called and gave updates. Aziz even reached out to the shipping company on my behalf which is above the Call of Duty just to make sure that I got my items. As a single mom you appreciate all the help you get. I would like to thank Aziz his managers, and the whole Ashley Furniture team at Capitol Heights for working overtime to make sure that i recieved my order. Because of the quality customer service in the store, my mother already went to furnish her new den! Such respect and courtesy from a group of young people is both admirable and refreshing! God Bless !

We bought a new home and we been all over Ashley considering their good quality and great deals that always goes on, we had especially great experience at this location in every visit. RC, the store manager went above and beyond to make sure that we are introduced to all the furnitures kinds in store that meets our standards and requirements. We had to return an on display outdoor patio furniture and we RC was able to workout store credits for us by making exceptions. Overall, they have vast selection of furniture, warehouse is close to this location and staff members are always attentive and helpful. Worth checking out! And shout out to store manager for being so humble and helpful!!! 🙏🏻

I’m so happy that Ketta was there to greet me at the door to help me furnish my new home. She was extremely knowledgeable of their in-store products and also provided lots of decorating tips on how my new purchases can compliment the furnishings that I already have. I’m beyond satisfied with the services received and looking forward to my furniture arrival!

Ketta was an amazing help. She gave ma a warm welcome when I came in the store and she was very knowledgeable and informative. I would highly recommend her.

I am so disappointed in this store. I bout furniture in August of 2021 and after waiting 4 months im told it will be July 2022 before I get it. I only bought the furniture because I was told it was in stock I just had to wait because of delivery issues which I was ok with and understood. I feel I was lied to. This is totally unexceptable

Still waiting on furniture that was purchased back in July. No updates, no one seems know when my items will be delivered, and thats only after I called several times. Was supposed to receive a call from the “manager”, who never called. I would definitely NOT recommend purchasing from this establishment.

The whole post sale was terrible. When they say its in stock it means they still have to make your furniture so 8-12 weeks on your receipt means thats how long it can take to be made VERY SHADY STAFF

I purchased a set of sofas at this particular location. I was told by (ARSALAN UDDIN) who say he was the store manager. That my items were going to arrive before thanksgiving. I purchased this items on 9/17/2021. And I am here still waiting for my damn sofas. I ask him several times are you sure my sofas are going to arrive before thanksgiving and he say yes they will. I have not even been contacted about my sofas. PLEASE NEVER BUY ANYTHING FOR THIS STORE OR TALK TO “ARSALAN UDDIN”) he will tell you, you will get your items on a date just to make the sale.

Today my husband & I decided 2 go furniture shopping. After an experience w/a salesperson at Regency Furniture (the sofa, chair & loveseat had ridiculous separate prices but he said he could get us a discount after I informed him the the Internet prices were cheaper. He then leaves us saying he'd be back & never returned after a wait of about 15 minutes) we went 2 the other end of the Mall center to Ashley's. We were greeted by a kind salesperson name Yusuf who took very good care of us. We purchased the same furniture Regency had for less than half the price. We're satisfied w/the purchase & the furniture.

Ketta was the best! She was so knowledgeable about the furniture pieces we selected and made great recommendations. She made our purchase seamless.

Ketta is awesome. So helpful and great to deal with. Highly recommend her

Ms ketta has always made my visit at Ashley easy. Her professionalism, her patience and her will to make sure you're satisfied when you leave has been more than I could imagine Because of her, Ashley furniture now has a loyal customer. Kudos go out to

Ketta was very helpful and professional

This is the second time I’ve purchased from this location. Aziz Jackson is my salesman. He’s very knowledgeable of the products. I love the furniture I’ve purchased here because of the quality and he always ensure I get the bang for the buck! Thanks again Aziz, it’s been nice doing business with you!

I'm giving this location 5 stars only because of Denise!! She really helped us trying to locate our furniture, and I appreciate her for this!

Corniece was a great help I was her first customer and she took care of me and helped a lot

Ketta was very professional very helpful and fast she is someone I’ll see again. Domo was great and very fast as well thank y’all again

Ketta was very hopeful and has great customer service.

Ketta was an outstanding, attentive and knowledgeable sales associate. I came in looking for a table and left with a bed HOWEVER I will be back for future purchases and look forward to working with Ketta again!

My Experience was wonderful Ketta had excellent customer service. She help me purchase my first dining room table for my new home.

Yaketta was fantastic. My wife and I purchased multiple pieces from Ashley and she was very knowledgeable about each piece. Her customer service was great. You should definitely seek her out if you are shopping at Ashley Homestore - Ritchie Marlboro.

Ketta was wonderful and helped us select the perfect furniture for our new family room space! We’ll definitely be back and we’ll recommend this store to our friends.

Ketta was very nice and very very patient with my indecisiveness. She has good customer service.

My husband and I purchased bedroom furniture today. We want to thank Ketta for helping us with this purchase. She is kind, professional, helpful, and very patient. Thank you!

Rushed into Ashley’s in Capitol Heights, MD today for the 60% off sale ONLY to find out that the prices on the furniture was already discontinued at 50% and you get an additional 10% off of the posted price. Hmmm so wrong & misleading! First salesman gave us misleading information so as we were about to leave we recognized someone who helped us a few months back & he in turn explained everything in detail of how the percentage works. Thanks to Aziz Jackson for being kind & professional with us. We made a purchase! The 4 stars is because of the misleading information from Ashley Furniture!!

Purchased furniture back in May, still waiting. No one gives any updates.

Ashley furniture has great furniture i purchase a recliner set that is wonderful.. But today I went there and it was a very disrespectful and very loud Customer there that was very nasty to a salesman that help me purchase my furniture his name is Yusuf a very nice guy and pleasant to work with.She and her husband blatantly disrespected him because there furniture had not been delivered yet which is completely arrogant of them Due to it being Covid19 furniture is on delay... there should be better precautions for the employees they should not have to deal with a customer's stupidity because of something they have no control over ... Ashley is a very nice store to shop at but certain customers make the store unattractive.

Not impressed with this particular location my wife and I went in and know one even asked did we need help until we were leaving customer service needs work.

Love it

Very pleasant sales lady, her name happened to be Ashley, I thought she owned the place 😆

Very professional. Had wonderful shopping experience with Kevin and Kim!!

I like going to that store in District Heights. The reason why I’m giving it a rating of 4, because the sales person was a older lazy lady who I had to make show me some Love Seats that I was looking to buy for my brother small apartment.

I’ve been waiting on furniture for 5 months now and still waiting. No one calls for updates and they hardly answer the phone. One of the managers lies all the time. No one knows when my furniture will arrive. I will never purchase here again.

I am getting some things at the store.

I tried to leave NO Star! Would you believe im still waiting for tables from May!!!!!! Unbelievable!

Beware… I ordered a sleeper sofa from this store on Dec. 28, 2020. First they said it’d arrive in March, then April, then May, then June, then July. Now here we are almost 9 months later, and they still can’t tell me when it will arrive. In store experience was wonderful. Friendly staff and great service, but post-purchase has been awfully disappointing.

I will never ever buy from Ashley again and will warn many many people how terrible the service is....

Friendly staff. Sales manager really works hard to get you the best deal. Will recommend to all of my friends

This is a shout out for Amari and Aziz. They are a prime example of what excellent customer service looks like. Very knowledgeable of their jobs and didn’t hesitate to answer all my questions with a smile and get me an answer. I actually enjoyed coming into the store. I hope they are there the next time I show up. Keep up the good work you two. Thanks a bunch for helping a sister out. Bridget

Still no couch. Terrible customer service. Take your money elsewhere! Stay away! Don't do it to yourself! You will regret it! The purchase experience (Aziz was great) was the first and last good part of dealing with this store. Read other reviews before you make the same dumb mistake I did. Ordered sleeper sofa in April. Expected delivery this week. No update from store. So, I call about delivery day. "Your sofa won't be here until September 7th." That's 5 months! Two months longer than expected delivery. Ask for complaint department at corporate. Get transferred to Regency Furniture instead. Call back, no answer. Call online order for help. Get transferred to store "manager" to be told might be coming in on the 20th but probably September. Poor customer service and obviously not the best training system. Don't waste your time or money on the runaround after they have your money. They get to hold my money for 5 months. If I cancel at earliest time, I'll still have to wait 21 days to get a refund. Stay away!

Aziz Jackson was totally professional and helped answer any and all questions I had. He worked to get me the best price. I would definitely recommend buying at Ashley Furniture.

I will not purchase another thing from this or any other Ashley Furniture store. We spent around $4,000.00 dollars at the store buying among other things two mattresses. When the mattresses arrived, 2 weeks later than promised, we did not like them as much as we did in the store and attempted to call them within 72 hours. No one answered the phone after several attempts. Once that period is off the company decided to tell us they could not return the mattresses unless they are defective. We called the corporate office and a very rude lady told me that comfort wasn't a reason to return the mattress. Do not waste your time and money. .

If I could give zero stars, I would. I ordered by bed on May 19. I chose Ashley HomeStore because they said my bed would be delivered within 2-3 weeks. It has now been 6 weeks. I am due to give birth any day and have been needing a new bed since I placed my order. I received an email showing that my bed would be delivered on July 2. I received another email stating that my bed would be delivered on July 21, but that's not even a guarantee. I am so upset. Ashley HomeStore has lost my business for good. I hope they go out of business.

Sneaky sales person - told me my order would arrive in 2/3 weeks, it’s been almost 2 months, nothing. No call. No order update. Nothing, I call for an update and no one returns my calls. Called twice, 30 mins before store closes but phone just rings and rings. Is this good business? Besides that the store is modern and clean. Be sure your items are in stock, if not, go to another AFH. What silliness is this?

I am highly disappointed with this store. I ordered my bed on June 6 and was told it would take 2 weeks and it should be delivered but after a month I got nothing and I called them and they started to explain that my bed would be delivered in September, so I decided to cancel my order after I had payed about 1,651 for the bed and they said in order to cancel they would have to take 10% of the money I payed which was $200 and I got payed 1,451.52 instead of my full money. I am shocked and I so can't wait to see them lose their store

Never ever order anything from this company/store unless they confirm it is in stock, in the warehouse and ready to schedule for shipping. They will tell you week after week that your order is coming (it is never coming). They have no way to track your order and say that there isn’t anyone they can contact to locate an order that is three weeks beyond the longest delivery quote available. You will have to wait forever to get to a point where you can just get your money back. They sales people are nice, but never, ever again.

Literally the worst experience i have ever had with a company. It not only took me 5 months to receive my overpriced couch but they have been an issue from the very beginning. Between miscommunication in pricing, shipping me the wrong items and advising financing is free when in reality it’s not. I will NEVER shop at this store ever again. Please save your time and money. Do not shop at Ashley furniture!!

If you want a great shopping experience in person, ask for Dylan! Dylan is helpful, honest, and allows you your space to browse. Thank you for a great shopping experience, Dylan!

Not at this time

They have horrible customer service. Waited over 9 months for my purchase. NOT ONCE DID THEY CALL AND UPDATE ME ON THE DELAY. Not once did they notify me on another date change. They don't make you feel like they value your business and could care less if you got what you paid for. PLEASE DO NOT ORDER HERE. ITS NOT WORTH IT

Everyone was very professional. Thanks.

I went to ashley furniture on Saturday May 1, 2021. I had the most amazing experience with AB and Amari they were knowledgeable and the most professional retail associate I have ever dealt with in my life, kudos to ashley furniture for having these individuals. Btw this is the Capitol Heights store 🤩🤩

Cheaply made furniture sold at ridiculously high prices. Sales associates are more interested in hitting on the female customers and yelling to us from across the store. No thanks, you keep your unmasked face over there, I don't feel safe working with you anyway. Just avoid this place altogether.

The store was clean, full of inventory and lots of options to choose from. No shortage of staff and their location is convenient to all other shops and restaurants. Not too far from where I live. I Came in looking for Full Beds, Mr. Dylan helped me with pricing, delivery and insurance policy information. He was attentive, accurate and straight to the point. He speaks very clearly, professional and observed social distancing. Thank you for your service, greatly appreciated.

If you visit this Ashley location, ask for Dylan! He is very patient and helpful, he knows about the products and it was a very easy buying process. I was very satisfied with his customer service, thank you so much for the great experience here! I will definitely be returning in the future for more purchases

Dylan, was hands down the best salesperson I have ever worked with at a furniture store. He is very knowledgeable, friendly, and patient. Don’t do yourself a disservice and make sure to request him.

Nice selection of stylish, modern pieces. Great sale prices. Ask for Valerie.

I ordered my daughters bedroom furniture on 12/2/20 along with her comforter. I was told her furniture would be delivered in 8-12 weeks. The comforter was to arrive 2 weeks after my initial purchase. Once it arrived at the store someone would call and notify me. That call never came. Finally I received a call about my daughters furniture. Her furniture was delivered on March 9th . When I inquired about the comforter, I was told a “glitch” in their system had marked that I had picked the comforter up. Well of course that did not happen. A “manager” got involved (though he never spoke to me) and allegedly the comforter was reordered and was supposed to be in on 3/31. I just called today and spoke with a young lady who advised it won’t be in till April 15th. If you can, avoid purchasing anything from this store.

Professional, clean environment, nice staff

Dylan was so wonderful and professional . He helped us without pressure. Our delivery date was exact. You must see this young man when you go to the store. I love my sectional. Thank you Dylan Mrs. Cruz-Stewart Management is lucky to have him.

i recently placed an order with them and my customer service with therlow, was great that’s why i’m giving it a 3 stars.The boxspring that they originally matched up with my bed didn’t fit so i had to get a replacement. instead of them calling me to replace the box spring i kept getting a hassle and then they kept telling me that i had to pay for a delivery fee on something that was bad on there end so since i told them i wasn’t paying a delivery fee they never put my order in and they even told me over the phone that the one i needed was in stock. i had to come all the way up to the store just to place a new order i was told it should be to me in 3 to 4 days. it’s week later i still don’t have it i called up to the store they telling me i have to wait 2 more weeks because it isn’t in stock and they have a 8-12 week waiting period. which is bs

Great deals

When you decide to shop Ashley Home Store in person or over the phone, ask for Dylan. Dylan is helpful, kind, knowledgeable of products, and courteous. Dylan allows you your space to browse and take in all that Ashley has to offer, yet is only a moment away if and when you need. This store, along with Dylan and all the store associates is a very welcoming and I will return again. Thank you Dylan!

I have to commend Dylan Hinkson for his professional customer service and the knowledge he provided me during the sale. He actually made spending money fun! I will definitely follow up with more business with Dylan!

Nice selection of items.

Great sales, great people!!

We ordered a bedroom set 3-4 months ago and we received the bed yesterday after 3 months and still haven't received our dresser. Also they stated that they called multiple times so I thought maybe we just weren't getting the calls or just missing them but I experienced myself that they do not call you back when they say they are going to and we are furious.

Worst experience ever. I made purchase back in black Friday 2020, and the delivery date was supposed to be 10 to 12 weeks, up to now I received only a king bed out of 2 bedroom sets and an office. Every week i am calling and they push the date for a week or 2 and last time i called 2nd week of February they told me that half of my furniture is in the way to warehouse right now. And the rest will be received by the end of February so expect everything to be delivered first or second week of March. I called today to confirm they told me that none of my furniture received and they expect to receive it in April. Like really!! this is the worst experience plus customer service just told us there is nothing we can do for you.

Aziz is a great sales person. I would highly recommend this place

I went to the Ashley store in Capital Heights in September of 2020 and purchased a dining room table and chairs, bar and bar stools and a bed. In October they delivered some of the chairs and the bar without the stools. Here we are in January of 2021 and still no table. They called me to say I can cancel the order so I go to the store and ask them when will they pick up the items that they delivered. The tell me I'm stuck with them and can't return them. They couldn't deliver my complete dining set, but I have to be stuck with some chairs that I can't do anything with.

Worst customer service possible and the employee was not wearing a mask. She kept removing it and smirked when I asked her to put it back on because it was making me uncomfortable. I had to cancel my order after waiting 3 months for my bedroom set that I paid for all upfront. Almost $5000. The manager works one day a week. No one can help. The worst experience.

Friendly staff, Mr Yusuf was knowledgeable, a pleasure to work with and helped us safe a great deal on our bedroom suit.

Best home Furniture and great deals!!!.

Nice

Good sales!

Very friendly and helpful staff

Good stuff and very fair prices. I would definitely recommend if you don&'t care when you get products. Stuff &"in stock&" magically goes to back order after purchase and expected date of delivery is blown past with no end in sight. Covid can cause a lot of supply chain issues, not this debacle. And forget about customer service, email address on invoice are ignored as are other attempts at resolution. And you can&'t pull the lug and go elsewhere unless you want to start again, which is clear they count on. So go there if you have six months and don&'t care about customer service.

Purchased a couch a while back with a warranty on it. When I made the purchase the rude sales person asked for my I.D. after I handed her my credit card to pay for the couch. I was a little offended by that. Less than a year later the cushions on the couch start to wear down and when I asked them for an exchange they gave me the runaround and referred me to another place. I called them and they were no help. Their customer service is trash and the people that work there probably don&'t want to be there at all. The quality of the furniture is low. Don&'t shop here. Avoid it like the plague.

I had a good experience with the store overall. Everyone was very polite and helpful. My issue is with the company itself. My wife and I only made a purchase because the delivery time was 2-6 weeks. We felt that was reasonable given we were buying in July and there was a backlog due to covid. After 8 weeks, we called only to be told we would have to wait until the end of October. When October came, we were told the beginning of November. Called today and was told December 20th. We have since found furniture in other stores that is in stock, but Ashley will not let us have a refund. We have been told we can cancel for store credit only, but will have to pay a restocking fee. What they are restocking I have no idea. Nothing against the store in Capitol Heights. Not their fault. They are just telling customers what they are hearing from corporate. But I won't be doing business here any longer. I just hope whenever the furniture arrives it is in perfect condition or we might have to wait another 6-12 months for a replacement.

I was looking around see if I can find a table I did the manager and the sales person was very helpful

Very nice customer service Good prices

Love the fact that the store was clean and everyone was prioritizing health and wearing masks during this pandemic. We searched many stores for our living room set and Ketta (sales associate) and Lawrence (general manger) spent a lot of time with us educating us on what pieces would be the best for our family. They also educated us on leather vs upholstery and bonded leather pieces and the wear and tear of it all. They also gave my husband and I space to discuss what we wanted to go with. I absolutely love customer service and that&'s exactly what we got. A lot of people are concerned with getting their pieces in time due to COVID. Although we are in no rush for everything to be delivered they even worked to ensure us on when our couches would arrive. Unfortunately if the warehouse miscommunicates it looks bad on the sales team but it&'s not their fault so go easy on them future buyers! They are worth working with.

Nice furniture but expensive

We were looking for a new bed for my son and Ashley's Home Store had exactly what we needed. The staff were friendly and the prices were amazing!!!

My shopping experience here has been very pleasant. I worked with Sherlow (if I am spelling his name correctly) on the purchase of a bedroom set for my daughter. He was very helpful and courteous but not pushy to the point you feel uncomfortable and compelled to make a purchase. I did leave and look around at other furniture stores. I returned here to finalize my purchase and feel I received good quality for a far better price on the bedroom set. I&'m very pleased with my overall purchase.

I placed an order July 7th. I was told that it would be 2-6weeks for delivery, but that would be worse case. It is now September 7th and I still DO NOT have my purchase!!! The worse part of it all is Ashley has not contacted me. Every time that I have received any information about my order, I have reached out to the store, one time getting a little attitude from one of the young lady&'s that answered the phone. At this point I&'m really close to cancelling my order but I feel like I&'ve waited this long, it shouldn&'t be much longer. I understand that everything is backed up due to COVID, the fact is the store lacks customer service. Doesn&'t take much to keep people updated about paid for purchases. I called today and now my couch won&'t be available until October 13th! Absolutely ridiculous!! At least update people with such extreme waits and delays. 6weeks has now turned into 8-12weeks. SMH.

Not bad.

The sign outside said free delivery we pay the taxes. But when you go to buy something they tell you that it have to be over a certain amount to get free delivery. Delivery charge is $200. Dollars

Great service and goods

I purchased my living room set 6 weeks ago and during the waiting period I called to follow up and verify the delivery date 3 times. I was told 3 different times the furniture would be delivered this week. I called today to find out that my order was never processed and my furniture won&'t be delivered for another 6 weeks. I spoke with Jon Holder who provided no help and could careless. The customer service is awful. I would not recommend purchasing furniture from this store.

Update: Well this all started off great until the delivery came about. Clearly this store wasn't being honest about the delivery date I was assured of because now I have to wait an additional 2 weeks of my bed/mattress to arrive. I wasn't even given the courtesy of a simple phone call stating that my bed would be delayed and I had to call them twice just to find out additional details of the new delivery date. The communication at this store in my experience is not up to par which is unfortunate.

Thurlow was a great salesmen and everyone in the store delivered great customer service but the delivery people left a mess in my bedroom!

Horrible I ordered a bedrooms on June 10 I&'ve been waiting for my bedroom set for 2 months and it still hasn&'t been delivered or at the warehouse like why did you tell me it will be here in 2-6 weeks and it take 2 whole months and more and customer service still says it&'s not going to be here anytime soon

Great assistance by Aziz, Lawrence, and Kiera! They helped me find a mattress right away.

The customer service at the store was great...but the furniture and bogus protection is a rip off. The frame broke, not sure how but needless to say that warranty and protection can't do anything to help...a compelte waste of money.... will never buy ever again.

Was told all their couches was on back order for a month. Overpriced!

I've been trying to get my money back from this Ashley's Furniture since June 23rd, and I still have not recieved it. For the last couple of weeks, I've been going there to try to talk with them to see what's going on with my refund. Multiple times going on the phone, calling them, and in person to solve this problem. Their customer service is very poor during this process, as well as having the manager John being very disrespectful! I don't appreciate the tone nor the yelling that was done to me by that man. They have lied plenty of times that they have mailed it to me since the 23rd like I've stated before, and it is still not here. I have given them multiple chances to give me my money and now I have to think about taking further action. Luckily I have proof where I documented the calls, and their "claimed" delivery dates of when my refund will come on the 7th, the 15th, the 23rd, and the 30th of July. Nothing has came up in my mail yet after checking for months! Please, be aware of this Ashley's Furniture! Have a blessed day!

The sales person, Kevin, that greeted me at the store was very pleasant and professional. He did not pressure me and allowed me to browse the store on my own. He made sure he was available if I had any questions. Once i decided on my furniture he let me know that there could be a delay in delivery up to 6 weeks. My items arrived much sooner than the original delivery date and I am very pleased with how everything turned out.

We ordered furniture in the beginning of June. Lady told us it would be delivered ASAP. We moved into our new home and still no furniture. I called so many times and couldn't get anyone to answer the phone. We finally went to the store in Columbia MO to find out what was going on. The woman just talked in circles. First she told us to order the furniture there and cancel our order and maybe we will everything sooner then. Than she said it looks like you will get your couch 7/22. Well its 7/22 and still haven't heard a thing. Don't buy anything from Ashley's.

It started good until I wanted it delivered. I was promised a delivery time but was only promised for the sale. My delivery was promised pre-covid but because the sales representative over promised and under delivered, we were not able to receive our item. When I called to cancel, we were informed that we could not cancel because we had to be in the store, which was closed because of covid. After months were we finally were able to head into the store. Once in the store the manager attempt to cheat me on the refund with slick talking but after a short discussion, we were forced to forfeit 10% of the cost instead of 30%. Be weary before entering this establishment.

This store is awful!!!!! Ordered furniture on May 17 and never received NOT ONE phone call NOT ONCE about delivery status. after calling several times and several changes now It&'s been over 8 weeks and my furniture is finally in the warehouse and they can&'t fit me in the cue to deliver this weekend!! After all this time and terrible customer service you would think they would try to take care of us! In a climate when so many businesses are going out of business and bankrupt you would think they would try to go over and beyond. It&'s ridiculous!!! The store manager has no sense of urgency and literally has done nothing to help us!! Don&'t shop here period. Corporate has not done a thing!! They do not care about their customersJessica thank you for being disappointed but this is inexcusable. I&'ve canceled my furniture you clearly do not care about your customers.

Service here was horrible. Incompetent worker could not answer basic questions and had low level computer skills to access information. I will stick with the Delaware store

Not consistently wearing masks.

Today Ashley sent me some "Orange" crap. I was really hoping this store would go out of business. The delivery people suck and they didn't want to repair the damage they did to my wall. I really HOPE they go OUT OF BUSINESS!!!

Today Ashley sent me some &"Orange&" crap. I was really hoping this store would go out of business. The delivery people suck and they didn&'t want to repair the damage they did to my wall. I really HOPE they go OUT OF BUSINESS!!!

Not bad at all...

This company will not receive another penny from me. Upon my arrival to the location I was greeted by Yaketta who was seemingly professional and extremely helpful. We selected a couch and were ready to purchase. Some how, Yaketta was able to give us a "deal" and included the 5 year protection plan at no additional cost. After everything was paid for, it was time to schedule delivery. It was then that they miraculously realized the couch was out of stock. I don't believe for one second, that they didn't realize until after my money was received that the couch was out of stock. Yaketta then reassured me that while delivery can take up to 6 weeks but it should only take about 2. Well, here were are, 5 weeks from the purchase date of a $2700 couch. I have called customer service several times and they continue to hang up on me. This company would receive zero stars if it were possible. Never again.

The salesman (Mr. Therlow Foy Jr.) was very helpful and very professional in the way he handles business. The delivery guys were on time with my delivery and they set things up rather quickly. I have no complaints.

Kietta I hope im spelling her name right was awesome. She did not pressure us and made our experience worth it. Not to mention she got us a great deal. Highly recommend. Will purchase again

The two movers that delivered my house did a great job forgot to get their names but they were. Spectacular and even helped me to take another couch up that I already had in my house

Excellent customer service I had a great experience buying my new furniture.

Just bought my Starmore office chair and desk from Ashley in Capital Heights. Arsalan took care of me as always with the price and delivery service. I've known Arsi for about 5 years now, since he sold me my bedroom set when he worked in Falls Church. Seen him back in Capital Heights where he blessed me with my bedroom set and office furniture. I strongly recommend you see him if you are shopping for your home furnite.

(Translated by Google) By far this is the best Ashley store we have been to, great furniture selection, Yusuf, Malika and the store manager offer excellent customer service and gave us the best discounts, we are very thankful and we love our new furniture, if you need new furniture, this is the place where you should go for sure, don't waste your time going to other stores !!! This is the best Ashley store we have visited, very good quality furniture and excellent customer service Yusuf, Malika and the general manager of the store helped us a lot and gave us the best discounts compared to the other stores we visited. (Original) By far this is the best Ashley store we have been to, great furniture selection, Yusuf, Malika and the store manager offer excellent customer service and gave us the best discounts, we are very thankful and we love our new furniture, if you need new furniture, this is the place where you should go for sure, don’t waste your time going to other stores!!! Esta es la mejor tienda Ashley que hemos visitado, muy buena calidad de muebles y excelente atención al cliente Yusuf,Malika y el manager general de la tienda nos ayudaron muchísimo y nos dieron los mejores descuentos a comparación de las otras tiendas que visitamos.

It's okay, the stopped selling the chairs I wanted

Yaketta and Kierra were wonderful. They helped me with the reelection of my furniture. They were patient, knowledgeable and provided exceptional customer service. I will return to furnish other areas of my home. Thanks Ladies!!!

My husband and I were in need of 4 bedroom sets and a bunch of other miscellaneous furniture items and we definitely went to the right place. I especially love Ashley because they're always having great sales! This store met all of our needs and the customer service was absolutely phenomenal. I'm huge on great customer service and I was not disappointed. The store manager RC and his staff went out of their way to make sure that my husband and I were satisfied each and every visit. I wish I could remember everyone's name that assisted in our purchases to mention them in this review! We will be recommending family and friend to this store, and we will be making future purchases as well. SincerelyThe Irvings

My husband and I were in need of 4 bedroom sets and a bunch of other miscellaneous furniture items and we definitely went to the right place. I especially love Ashley because they&'re always having great sales! This store met all of our needs and the customer service was absolutely phenomenal. I&'m huge on great customer service and I was not disappointed. The store manager RC and his staff went out of their way to make sure that my husband and I were satisfied each and every visit. I wish I could remember everyone&'s name that assisted in our purchases to mention them in this review! We will be recommending family and friend to this store, and we will be making future purchases as well. SincerelyThe Irvings

Shout to our Salesperson Aziz and our Customer Service Rep Brittany who made purchasing our new king size bed and mattress such an easy process. Aziz was extremely helpful and showed up amazing options that worked for our budget. Brittany made check out a breeze. We are longtime Ashley's customers and will continue to be!

I was serviced by both Malique and Briana. Both were great in explaining the purchase process overall and providing great customer service. I have the opportunity to visit any Ashley Furniture Store within the area, however, I am making the Capitol Heights store my home store!

Shout to our Salesperson Aziz and our Customer Service Rep Brittany who made purchasing our new king size bed and mattress such an easy process. Aziz was extremely helpful and showed up amazing options that worked for our budget. Brittany made check out a breeze. We are longtime Ashley's customers and will continue to be!

Came inn found a couple pieces I wanted to buy from my house, found something I loved, sales price was 5300, I told aziz my salesperson I wanted to spend less than five. He talked to the manager Arsalan and he did that for me and gave me two years interest free financing !! Will definitely come back.

The sales associates in this store are AWESOMAZING!! MALIK and RC helped me out soo much that the sectional I purchased was a once in a lifetime deal!! What will I purchase next with these two?! Tell them I sent you and show them this post! Thank me later y'all.

Great customer service. Worked with Sean & Yaketta.

I went in today needing furniture for my new apartment. Sam was fantastic and had great customer service. He was not overbearing and gave his honest opinion on a couple of bedroom sets I was looking to buy. Additionally, Sam made sure that I was completely satisfied and did his best to ensure that I was happy with my purchase. The office manager, Briana, was also exceptional and clear communicated what I was ordering to make sure there were no errors. It&'s rare to find good customer service where they make it all about pleasing the customer. I will definitely be back in the future.

Walked in did not think I would find something in my price range. Aziz the sales person helped me find something I liked, price was kinda high. The manager rc really gave me a good deal! Will definitely come back to this Ashley location in the near future.

Customer Service Was Amazing & Fast 👌 But Our Sales Lady Ms.Kendra, Was Wonderful She Was Very Patience With Us , Helpful And Very Convincing In Us Buying Something During Their Presidential Day Sale Because My Wife Came In Looking For A Tv Stand And We Ended Up Leaving With A New Dining Room Set So Id Definitely Recommend Anybody Going To Ashley Store In Capital Heights Ask For Ms.Kendra.

I had a wonderful experience in the store today all thanks to Valerie. She was exceptionally informative and helpful in finding exactly what I needed. I found her to be very professional and her customer service was top notch!! I left with a beautiful bedroom set. Thanks again Valerie!!! Brittany in customer service was also very patient and nice at the time of purchase. I really appreciate the great experience from both of these ladies.

Valerie was very helpful!

I love the furniture here. I furnished my entire house with Ashley Furniture. Great value and better customer service. Ask for Sam .

Hi, our experience at this store was outstanding. We were greeted immediately by Mr. Aziz who explained the pricing of the furniture and allowed us to browse the store. When we made our selection, Mr. Aziz and Ms. Ciara provided exceptional customer service, answered all questions, about our purchase. WE WILL BE BACK!!!

As soon as my family and I walked into Ashley Furniture on Capitol heights, Malique greeted us and told us he was going to be our sales representative. I liked the fact that he wasn't following us and gave us the freedom to look around and then checked on us from time to time. Once we made our decision, he was able to give us great prices for everything that we bought. He explained our guarantee for everything, and I was very satisfied with the service in all. Very clean and organized store. I can't wait for my furniture to arrive!!

My daughter and I went into the store to search for bedroom furniture for her. We literally stopped in on Super Bowl Sunday and only had 30 minutes as we awaited our take out order across the street. But since we were so close and spent numerous hours online, we had to go in. We were pleasantly met by Valerie who guided us to the proper show room area. She was not overbearing but right there to answer questions. She did not push but gave her honest opinions on the products of interest. Didn't buy on Sunday but going back when Valerie is on the floor to review our favorites and make a final purchase. Customer Service is everything!!!! And Valerie added to the wonderful merchandise offered by Ashley Furniture.

Not impressed with quality of the furniture, compared to the prices. Very disappointed.

Horrible customer service at this location. Save yourself the headache and shop elsewhere. They are rude, unhelpful and condescending.

My wife brought a couch from Ashley and found out later after I took the measurement that it would not fit so we look on line for another because the store didn't have a smaller one. first of all the prices that they quote on the internet is far from the price they are in the store . A couch was 700.00 on line but when I went to buy it they want 1.200 so we wanted a refund they said ok np. So while wait for our refund we get a call wanting to know when would we like the couch delivered OMG. So we call the corporate store and they said it does not show us wanting a refund OMG again. I will never go back to that store or any other

Low quality furniture with even lower quality sales people. The area deserves a proper furniture store.

SORRY UPSET WAITING 8 WEEKS FOR BED SET NO NIGHT TABLES, DINING ROOM SET, IM GETTING MY MONEY BACK THIS IS RIDICULOUS

Poor Customer Service

I had a really bad experience with them. Depending on the sales agent, you will get different prices for the same product, some will try to give you a higher price. For example, one tried to sale me the 5 year protection plan for $300, while the other representative sold it to me for $100. What was worst of all was their delivery. I purchased couches on 11/29/19. They told me the estimated delivery date was 12/23/19 to 12/29/19. They said they would call me to set up the deliver to my house, they never did. I had to call them every single time. I called after those dates and they told me that the delivery date had been pushed back. I called back after that date was passed and they told me again that it had been pushed back. On the seventh week I just couldn’t take it anyone and decided to cancel my order. Turned out that they had to charge me a 10% cancellation fee because they reserve the right to up to 8 weeks to deliver your couches, which is not stated in the contract of the back of the receipt, it only stated “in their computer system”. So I cancelled the order on 1/11/20 and they charged me $270 and I got no couches. Morale of the story, I will never be stepping foot in this store ever again.

We found a couch and loveseat set we liked, but they have changed the delivery date 4 times. We have now been waiting almost 2 months since ordering and we still don't have what we ordered. Hopefully this will be the last time, but this latest delay, they scheduled a delivery date during a mandatory inventory period (which they should have known about), then sent an email on a Sunday when there was no customer care open to reschedule (again...). I might update the review when we get delivery, but if it doesn't happen this time, we will be going elsewhere for our needs. Make sure you don't need delivery if you order from Ashley.

Good and professional environment.Ask for Manager Arsalaan he is very helpful and get you the best deal.

Came to shop for my new home in Westphillia on Black Friday and received more instant assistance and great deals for everything I needed. Was able to find what I needed, receive all details on my purchases, and good communication throughout the process from ordering and delivery. Will come back for furniture for other rooms in my home when I&'m ready again because they always have deals going on!

Awesome experience buying furniture from this store. Good quality and styling. Above all tremendous customer service, Ms Anit is most knowledgeable, helpful and courteous. Store management should be proud of her. Will shop at this store in future.

I visited this location on December 22 2019 and I hope I will never need to return again. I looked for a sales representative for close to half hour. Finally someone directed a salesman by the name of Sam over me. Sam came over to me with an unpleasant and unfriendly demeanor. I asked several question regarding a dresser that I really was considering to purchase. Each time I asked him a question regarding price; measurements; availability and color he had to return to the computer to obtain the information. Then he wrote the information on a very small post it note. It took much longer to obtain a pen as he disregarded me standing right in front of him as he was playful with his colleagues and not welcoming to me. He was dress very professional but his customers service was not on the same level as his dress attire. I walked around the entire store and no one asked if they could help me. I had recently visited Marlo furniture which is very close to Ashley's location. My experience at Marlo was a totally delightful. The sales person's name at Marlo is name "Q". He gives 5 star customer service. Many should be strive to provide the same. I will visit another Ashley's Store location or contact Marlo to purchase my selection and will encourage my family members to do the same.

I wish I would've read the reviews before going. I am still waiting for my bed since 11/16. They won't call you after you make a purchase. I had to call them. After I receive a bill, I decide to call again and was told my bed would be delivered 12/24. So, I painted this weekend and removed the old bed this morning. Only to call back and be told "I don't know who told you that you was getting your bed before christmas because I think it's actually a back order" and this was a manager that I was talking to. She has no clue what's going on. She said that she will call me back but I won't hold my breath. I want a refund but they want to inconvenience me even more by telling me that I have to come in. And bet it takes over a week for a refund. They have spoiled my xmas. I AM SUPER MAD!

I visited this location on a Sunday evening and I hope I will never need to return again. I looked for a sales representative for close to half hour. Finally someone directed a salesman by the name of Sam over me. Sam came over to me with an unpleasant and unfriendly demeanor. I asked several question regarding a dresser that I really was considering to purchase. Each time I asked him a question regarding price; measurements; availability and color he had to return to the computer to obtain the information. Then he wrote the information on a very small post it note. It took much longer to obtain a pen as he disregarded me standing right in front of him as he was playful with his colleagues and not welcoming to me. He was dress very professional but his customers service was not on the same level as his dress attire. I walked around the entire store and no one asked if they could help me. I had recently visited Marlo furniture which is very close to Ashley's location. My experience at Marlo was a totally delightful. The sales person's name at Marlo is name "Q". He gives 5 star customer service. Many should be strive to provide the same. I will visit another Ashley's Store location or contact Marlo to purchase my selection and will encourage my family members to do the same. I tired to give them no stars but the system wouldn't allow me to post without selecting a star.

The Entire Team was awesome, especially Brittany at the customer service counter.

This has been the worst experience with delivery. They are well over the 2-6 weeks delivery timeframe. I hosted Chrismas party and seems to be Chrisltmas dinner without my new furniture. This is unacceptable, and unprofessional for a business to conduct business as such. I dont recommend Ashley, because of their accountability for their timeframe.

Wasn't there for me