Ashley Capitol Heights, MD 20743

Was a pleasure working with Aziz!!!!!!!!!!!!!!! the sales rep definitely will return .

Aziz is professional and handsome. The customer service rep Khalea was pretty, and helpful as well My two favorite people, that I will always ask for when I return again and tell my family and friends

BUYER BEWARE!! Very disappointed. Only reason they get 1 star is to rate WITH a comment. This is not Ashley but a franchise that bought the Ashley name and is delivering Regency furniture. I bought a $ 1689 firm mattress in June 2020, by December the mattress had 2 soft spots when weight is applied with a very firm center. After trying to get the mattress replaced a so called tech came out to assess the mattress. They did not do anything. My wife and I even turned over the mattress and slept on the bottom of the mattress. That gave us relief for 2 months. The mattress is garbage. We even contacted investigative reporter Susan Hogan at channel 4. They could not do anything because Ashley did not close our case. The pictures show two levels. The yellow level shows the mattress is level with no weight. The red level shows how the mattress sags with weight applied. You will see the bubble in the center of the level is not in the middle. Pictures show weight on the middle and each side. We called corporate for Ashley and were informed that the Ashley location was not a part of their corporation. All attempts at rectifying went through Regency Furniture in Waldorf. The mattress lasted 6 months. We got 😫 tired of the pains we are feeling because of the garbage mattress that we went out and purchased a good mattress from Havertys. DO NOT BUY FROM THIS ASHLEY IT IS OWNED BY REGENCY FURNITURE. THEY ALSO OWN MARLO.

Kiera and Franklin were both awesome 🙌 very professional and nice

I went the Ashley’s out Capital Heights area.. The salesman that I had was wonderful he went above and beyond with his customer service. Ask for Frank when go in there

I was SO pleased when I walked out of Ashley furniture that leaving a review only made sense! I initially purchased my furniture in February and worked with Aziz. He was absolutely phenomenal. I told him what I was in search of and my budget and worked so diligently to make sure that I found what I needed. Well, there is no secret that ALL furniture stores are a bit behind on the delivery of out-of-stock products but after 11 weeks, I decided to call yesterday. I was greeted by a young lady named Jasmine on the phone. She was extremely professional as she shared my options with me. One of them being to come into the store to find an in-stock item and compete an exchange. Once I arrived to the store, Kiara was the sales rep that assisted me and OMG… I wanted to give her the biggest hug before leaving. She was patient, helpful and even gave some of her own personal input in helping me select my items. I felt like I was shopping with a friend and not being an annoying customer as I paced the floor for over an hour lol. It was time to check out and another young lady (who’s name I didn’t get but she had curly hair and sat up front) was so sweet and helpful as we wrapped my portraits (because yes, Kiara helped me pic a few wall pieces) and she assisted with carrying them to my car. I am very big on customer service! And it’s not often that you receive superior service from every singe team member and from beginning to end, but I did yesterday! Thank you to the Ashley Furniture team :)

Mr. Jackson my sale person was awesome.