Ashley Store Catonsville, MD

Tom McCloskey was awesome. He went out of his way to search for what I was looking for. Great customer service goes a long way

Tom Mccloskey was extremely helpful, huge selection and a very clean store. Would highly recommend for anyone who needs furniture

Inad he has excellent excellent customers service skills for a helpful and patient. I will be back again.

Dakota was awesome. So helpful and patient especially with little kids with me! Price and the couch I left with were amazing!

My experience was great! They had a large selection to choose from and the sale person was right there when I had questions and walked me through every step of the way.

Great service

DAKOTA WAS TERRIFIC, THOROUGH AND VERY PROFESSIONAL. EXCELLENT SALES PERSON.

Dakota was an excellent salesperson.

We came in to purchase furniture for our home. Inad was an amazing help and we couldn’t have asked for a better experience thanks to him!

Inad was great to work with and it everything i was looking for.

Thomas McCloskey was awesome.

Thomas McCloskey was awesome! Very helpful and thorough.

Thomas McCloskey was excellent. Great customer service....patient and attentive to our needs.

I enjoy talking to Dakota! He was a wonderful sales person, he gave me direction and details! Will come again for him!

Overall the shopping experience at the Baltimore National Pike location was great! Everyone was polite and tried to assist. However, im very disappointed in how much your nickle and dimed with services. You opt to pay for delivery but they no longer take the old furniture and then you also have to pay for the option to have then set up the furniture in the location of your home. I feel like thats poor customer service. Furniture is not cheap and consumers choose Ashley's for the quality of the furniture and great indoor customer service is not extended through the entire process is disheartening.

Excellent Service!

It was a very nice experience, the gentleman who served us was very kind, and that's what was so nice about Ashley.

Thomas Mccloskey was great!

Appreciated working with Dakota! Great customer service!

Wonderful! Salesman Thomas McCloskey qas friendly, knowledgeable and helpful. He did not pressure us and was able to answer all of our questions. I would recommend him.

Mr Thomas Mccloskey is great, polite kind and patiently work with you.

Ibas was very helpful. The service was great!

My salesperson was Fabulous! I came to AF looking for a reclining loveseat and reclining chair. That was the beginning of my sales person’ going back and forth and up and down the furniture aisles showing me what was available. I kept changing what furniture I wanted for my house. I felt silly not making up my mind. If he felt frustrated he never displayed it. I was glad I finally chose the first set I wanted I also I was glad the sales person was still smiling. P. S The manager who put the financial agreement together also displayed the same level of attention to her job ad by extension to me. She easily explained each step of the financing my rights as a customer and took care to answer my questions.

Thomas Mcclosken is very nice and professional, he helped me hot anything I need perfectly! I really appreciate!

My salesman Inad was exceptional he went above and beyond to help me find exctly what I needed if you visit this ashley location please ask for Inad he is very knowledgeable

Bought leather sofa here in Ashley Catonsville. Thomas and Dakota were helping us. Very informative and warm welcome. They have a lot of good selections.

Inad made our experience so easy! Professional and kind.

Inad was super helpful and made the process of buying my couch extremely quick and easy!

Inad was very informative and helpful. Great experience!!

Inad was great!

Thank you Waieed Hamed for your help and patience. I purchase a sofa bed on 11/14/25. Even though you looked to be short handed, you were an outstanding salesman. Thanks again

The customer service is top notch! From Dominque (Columbia) to Keith (Glen Burnie) to Chief (Columbia) to Inad (Catonsville) and the managers at Columbia & Catonsville—you made me a satisfied customer! Thank you!

Good experience, good customer service

I Purchased Navi Sofa on 27th Dec and before sales I was told if I don't like the Sofa just reject it and the delivery person will take the order back, i received the order in 2nd Friday and I told them to give me 5 mins i will check and let you know, Immediately the left the place within seconds the customer service after sales in very poor, I Don't Recommend.

Professional marketing, helpful, good customer service

Inad and the front desk staff were great. Very accomodating when we were going back and forth between 2 issues 5 minutes before closing 👍

Very nice and helpful salesman Omair.

Mr. Inad at Ashely Furniture was very professional and helpful. He helps us to find what we need.

Great shopping experience!

Mr Thomas was a good marketer, he took his time to attend to me until I was able to conclude on the product I wanted.

Customer service was excellent!

Inad was so amazing!! we came in looking for a Twin XL after searching for a mattress at 4 different stores and we settled upon an in store twin XL that worked out for my cousin perfectly. again, i cannot speak higher of the staff, and our salesperson Inad!! five stars!

Wonderful friendly folks that took care of me and helped me with my purchase and helped me get delivery in a couple of days just before Christmas.

Salesman Jay Nazhand provided outstanding service! Very professional, patient and knowledgeable. Truly appreciative! Employees, Hardaway and Tyneisha at the desk were very helpful and kind.

It was a wonderful experience at store, especially working with the sales representative Mr.Thomas was such a great asset to the company. I didn't intend to buy anything yesterday but dealing with him and his approach to me was quite inviting and I appreciate it.

I worked with Jay at the Catonsville Ashley Store and from the moment I walked in he made me feel welcomed. He let me know about the deals asked if he could help me find anything and let me browse freely! He was a great salesman to work with and I will definitely be back to this location!

No pressure tactics. I found exactly what I wanted for the price I wanted!

Worked with Thomas McCloskey. Very knowledgeable and polite. Gave me space to make my decision.

Thomas Mccloskey is the best around go in and see him !

I’m pleased with the service and the purchase i made.

Ashley furniture was the last furniture store we visited on Black Friday with my sons. We were immediately greeted with warmth and kindness by Thomas (another store had plenty of reps milling about, but they seemingly sized us up and went on their business). The selection was pretty good and Thomas did a good job explaining the quality and policies. We ended up making a purchase, and I couldn’t be happier with how smooth the process was and how things were explained. Would shop here again.

Great customer service. My associate was friendly, listened to my needs, and processed my transaction with expediency and professionalism.

Thomas McCloskay was very helpful with finding the perfect dining room chairs! Listening to what we needed and helping us find the perfect set. Excited to get our delivery!

Don't buy the warranty from them. We did and our furniture had a warranty issue. Despite calling and talking to people over 5 times, nobody calls back and we have gotten nothing but the run around. Our furniture still has the issue despite the fact that it is practically brand new. Service dept does not return calls. Warranty with them is a rip off. Save your money.

Great price for a comparable mattress to my current one. Thomas McCloskey was helpful and not pushy!! Zero percent financing for six months is greatly appreciated,.

Thomas Mccloskey is so nice, he checked everything in detail for us, made sure all our needs were met.

Thomas was very nice and professional!! He made this furniture Purchasing process seamless! I am happy with my new furniture choice.

Thomas McCloskey was so attentive, helpful and provided exceptional customer service. Came in to browse for living room furniture and left with an order placed for the most perfect sofa, loveseat, end tables and cocktail table. Thanks so much Thomas at Ashley Homestore in Catsonville!

You guys are very selfish and not customer-centric. Your sales person at Catonsville ordered a wrong profile pillow and you guys find it difficult to change it. You guys always have one error or the other and the store manager sooo unprofessional. But when they want to take your money they be drooling all over you.

Great experience. Thomas was not pushy, gave us space to talk without hovering and involved his great manager when we hit a snag, which was easily worked through. We got what we came for.

Mr Thomas McClowskey Very nice and professional. Thank you again

Employees are very helpfull.Explain well about the item that i was looking for.

Thomas Mccloskey was the best salesperson I’ve encountered ever. He was kind, knowledgeable and a true blessing to my family. I was so grateful to greet him and glad he was my salesperson!

Thomas Mccloskey was our sales representative. He bent over backwards to please us. Will come back again

My husband and I had an absolute amazing experience with Keith. We highly recommend anyone looking for professional, polite, and knowledgeable service to see Keith. After describing what we were looking for in a dining set, Keith knew the exact style that would fit our family and preference. He made us feel welcomed and empowered to make a purchase the same day. There was a small discrepancy between the online and store price, but Keith and his manager addressed it immediately, making us feel confident in our purchase while building trust with the company. We'll be back.

As soon as I walked in I was greeted by Tom, he made my experience great. I would recommend him to anyone looking for furniture. Tyneisha at the front desk was very nice as well.

My wife and I walked in to Ashley Home Furniture in search of a bedframe and mattress. We had noticed a frame we liked online but weren't entirely certain of the mattress type or even what was out there. We worked with Thomas McCloskey, who was absolutely fantastic. From the moment we walked in, he was friendly, knowledgeable, and very helpful. He lead us around the store to show us the different mattresses they had, explained the pricing structure, and gave us the space to look them over and discuss which one seemed most appropriate for us. Overall, Thomas was amazing to work with and made the experience a breeze!

Great shopping experience my second purchase on 2 years Great variety

Kieth was excellent! He listened to our vision and offered valuable suggestions and solutions. We were pleased with the service!

Wonderful buying experience. Thanks for helping us almost entire afternoon. Appreciate your assistance.

Shopping alone can be overwhelming especially when you have a vision of exactly it is your shopping for. Thomas McCloskey made my experience a breeze. He was very detailed and attentive to my vision. I went in the store all over the place and walked out at peace & with a smile on my face. I can’t wait to get my new couch!

Joey was great he does a amazing job at what he do he helped me and my family with the best quality and picking out our furniture i would recommend everyone to go to Ashley an get Joey as there sales person he is the best

It was a good experience, arrived and set up professional and efficient.

The guys were great. Very professional and efficient.

Thomas and Will helped me tremendously. Services was great from the time I walked through the doors to Thomas getting a feel of what like, to checking out. I left feeling good about my purchase.

Good quality of furniture, speedy delivery, respectful delivery men, set up complete and cleaned all mess, very happy with this delivery, have another delivery on 10/15/25, will rate that one too!

We love our new bedroom set. Everything was wonderful from the sales team to the delivery!

The salesman Tommy was great. And had help from the store Manager and the desk personnel. The entire group was terrific!

The salesman was professional and very knowledgeable. He did a great job explaining the entire process and he was very patient

I had the pleasure of working with Thomas McClowsky at the Catonsville, MD store. He was very knowledgeable, efficient and helpful. What I admired most about working with Mr. McClowsky was that he listened. Kudos!

Joey was so knowledgeable and helpful. We found a great furniture set that we are really happy about.

Joey was great, thank you for the help. Happy he got his plant.

Amazing Customer Service from Joey and explained everything in great detail to support our needs. Appreciate the bamboo plant!

Furniture chosen was discontinued however the manager stepped in offered a really great alternative for the inconvenience.

I had the pleasure of having Jay for my sales person in Ashley Furniture at 6610 Baltimore National Pike. He was absolutely wonderful. Jay also was very knowledgeable about the furniture in the store. I was most impressed with his mannerisms and the fact he wasn't pushing trying to make a sale. Thank you , Jay for all your help. I will be back to buy more furniture.

Thomas is the best

Thomas mcclowskey

We had a very good experience today choosign or new sectional and Omair was very profesional and took a good care of us. Now I hope everything comes well from delivey.

Thomas Mcclowskey was a fantastic help! Ensured i had a great discount

Great selection and quality furniture. Service minded and friendly staff. Joey was very knowledgeable and helpful.

Did not show up on the day it was supposed to be delivered. Nobody called. They say the earliest they can deliver it now is 5 days from now. Awful customer service.

I drove to Maryland to help my daughter get a few dressers for her room. I personally love ashley furniture as it is very sturdy and beautiful 😍 the service was great from start to finish and the delivery was early and flawed.

I would like to commend Mana for his exceptional salesmanship. He efficiently addressed my needs, and I was impressed by his confidence and ability to negotiate a favorable agreement. I am grateful for his excellent service. Mana, you are an outstanding sales representative.

Thomas Mcclouskey was a great salesman!

The associates are friendly and attentive when you’re buying furniture, but their attitude changes the moment they realize you’re not making a purchase. We bought bedroom sets, a sofa, and love seats totaling several thousand dollars, and the buying experience itself was pleasant. However, during delivery, the sofa didn’t fit through the stairs, so we returned it and went back for a refund. When we arrived, a store associate greeted us and asked how they could help. After we explained that we needed to speak with a manager about the refund, the associate simply walked away without further assistance. When we finally spoke with the front desk and the manager, they initially tried to refuse the refund, even though I was clearly promised one if the sofa did not fit. I had to argue to get them to honor their word. They eventually agreed, but their demeanor was unpleasant and dismissive, making the entire experience extremely uncomfortable.

Thomas Mccloskey, he helped us. We went in looking for a round dining room table, and the first one he showed us, we ended up buying! Thanks Tom!

My wife and I recently visited Ashley Homestore looking for a mattress and bedroom set. Our visit was amazing thanks to our sales person Joey! He was very knowledgeable and based off a few questions, pointed us in the right direction and even offered great suggestions. He made the experience a great one. Thanks Joey!

Ask for Joey at the Ashley Furniture store in Catonsville! He is super friendly and will work with you until you find the furniture that you’d love to take home.

Joey was extremely helpful. He was knowledgeable. Also very patient and not pushy. This young man did a great job

Thomas McCloskey was so great and helpful. He made sure we got the absolute best price and didn’t pressure us at all.

Joey was so helpful and great!

Joey H. Was very pleasant and nice tentative was able to answer any questions overall very polite 😀

Mr. Thomas MccLoskey was great and very helpful!

Thomas mccloskay

Tommy was a great salesman. He took great care of me and helped me find what I needed quickly.

Thomas McCliskey

Joey was super helpful today as I selected my living room set for my new home! Very professional and knowledgeable!

Thomas McCloskey was my sales man he was great! Almost like family!

Thomas McCloskey was wonderful! Very knowledgeable about many products and was able to answer all of our questions! We will be back!

Thomas Mccloskey was AWSOME!!! Thank you for helping me with my purchase for the second time !! I’ll be back for my dinning set hope you still be at Ashley!!!

Joey was very thorough and listened to what I needed. Didn’t try to pressure me into anything more expensive very personable took his time. Highly recommend..

Thomas McCloskey: Is a sweet, and a patient and thorough salesperson. He managed an excellent deal on my brand new recliner And my brand new adjustable, memory foam mattress. I believe it's been a good day for bargaining. Thanks, Thomas!

Thomas mCCloskey was great and helpful

Thomas McCloskey! It was great to work with Thomas! Nice guy!

Salesman Thomas mcclosjey was great 5 star

Omair did an amazing job helping me find the perfect couch !

Thank you Thomas Macclosley.That person was so good and kind The sofa is so good.Thank you

Thomas mcclowskey salesman us great

5 stars! Joey at Ashley furniture store was fantastic! He was incredibly warm, welcoming, and patient throughout the entire process. His attention to detail and awareness of our needs made finding the perfect furniture easy. Highly recommend asking for Joey!

Had the best experience thanks to tom he help us get a great deal on a chaise he was such a delight to talk to and be around he made sure to go above and beyond to make sure we were satisfied

Joey was extremely knowledgeable and professional. Enjoyed working with him.

Joey was very personable, attentive, and knowledgeable about the product he was selling. We had a very pleasant shopping experience with him.

Joey was very helpful and professional. He got us set up without hovering and was great. Would recommend to all

Joey was great to work with! He was patient and very informative in helping us select our couch!

The service is horrible, they never answer the phone. Had a hard time getting the certificate of insurance sent to my condo for delivery of sofa that I purchased. When they finally did schedule me and appointment it was for a time slot outside of the time that my condo allows delivery. I explained to them in the beginning that the sofa had to be delivered between 9-5 they gave me a time slot of 3-7 and said they could not promise that the delivery would be before 5 pm . I had a hard time reaching the store by phone. I had to call customer service to call and they couldn’t get through either.

Omair was great. We are looking for beds and bedroom stuff. He gave a lot of advice, patiently answered our questions and listened our needs. Process was really smooth and I think we made a good purchase!

My salesman and his manager were very helpful and accommodating.

Excellent customer service! Tom was very kind and helped us pick furniture. Ask for him when you shop!

I had ordered furniture online for my son who was moving across country. We were given an exact delivery date. The day before, we learned a mistake happened, and wouldn’t be delivered for at least 2-3 weeks. I called the local store and spoke to Mana on the phone. His expertise and kindness to me was fabulous. He was able to reorder the exact furniture and arrange delivery and assembly only one day after the original date!! Thank you sooo much!

Great customer service and will work with you on the best price for you. Good ppl.

Had a smooth experience buying a couch and got a great deal. One of the managers, Joey, was very helpful.

Joey was the best! He made the process of getting a couch smooth and easy. We are so happy with our experience at Ashley. Thank you, Joey!

Thomas was wonderful! He found what I was looking for. He was so helpful and friendly and had me laughing. Ask for Thomas. Thanks again!

Joey was a huge help! He showed us all the options for beds and mattresses for my daughter’s new set.

Joey!! Excellent service, informative and friendly without annoying salesman tactics. I learned later that he’s a manager and that was comforting.

I bought furniture from Ashley Furniture. I am very satisfied with them. I had a really positive experience with Ashley Furniture. I recommend Ashley Furniture to everyone. Thanks.

Saw a set online, went to Ashley Furniture on Baltimore National Pike and this wonderful sakes two took care of me and my daughter, he was sensitive to our needs and budget, he listened to us and helped us a lot, I left with the Bristaview and they met the online price. He is more than professional. I will definitely be back in a few weeks due my baby’s bedroom set. I don’t do reviews but this gentleman Mr. Thomas earned it. Ms. Hall

Walked in and was immediately greeted by Irene. She showed me exactly what I was looking for and had me out of the store in less than 30 mins.

Joey was extremely knowledgeable and very patient. He gave helpful suggestions and made the furniture buying experience enjoyable!

Joey was great to work with, low pressure and very friendly. Would buy furniture from him again, no question. Jeff and Cindy

Irene was a wonderful help. She walked us through the store and provided valuable insight, answering all the questions we had. We left with the comfort of knowing we made the right decision.

Went in to look at bed frames and mattress. Thomas assisted us and was extremely helpful answering all our questions. Along with his manager Waleed they help us find our dream bed set and mattress

My experience at Ashley was great. All my questions were answered and received a great price on the furniture I brought. Jay was awesome!!

Omair good service

Joey H was very kind and patient. He took his time and explained the various products in detail. Polite and professional is a great way I would describe him. He's an asset to your company.

Was a little nervous about shopping for furniture alone but Joey Hinson was a big help, very helpful checking on me and answering my questions while giving me some space.

Just got our house back from our tenants and we got all our furniture quick and easy. Irene helped us, she was very nice and informative.

Irene, great service! Very helpful and knowledgeable!

Joey was very mannerly and he took his time with me to show me all about the merchandise I was buying and I appreciated it very much, come see Joey and I will be back!

Joey was very helpful, friendly and gave such great comprehensive advice. Joey even helped us decide on color choices as well. His customer service is top tier. We highly recommend asking for Joey when you shop.

Ashley has the best staff and their deals are amazing. If you have met Mr. Omair, he is exactly one of the staff members here to help you find the right mattress you are looking for. He will show exact details of the mattress you need and he keeps up with your pace. Very kind and outgoing, no rush at all against you if you’re with him. Visit Ashley, though before you have a chance to look around, their staff will instantly greet and guide you through. Hopefully, you may find the mattress you need, and have a blessed day!

Very helpful. Checked out different possibilities for us.

Tom McCloskey is the best sales associate I’ve ever had (and that’s counting every shopping experience, furniture or not). My partner and I had previously purchased a bedroom set from Ashley but it didn’t work for the space so we had store credit to use — Tom was very attentive while also giving us the time we needed to work through the room measurements, layout, etc. In the end, he took excellent care of us and we can’t wait to get our new bedroom thanks to him and team at Ashley-Woodlawn!

Today I came into Ashleys and got a great deal. Everyone was so down to earth and was so helpful. Thank you Thomas!

Salesman was helpful and kind. He did a great job.

Went to the store and was warmly greeted by Tom. He was extremely helpful throughout the whole process and worked to find us something we wanted without trying to up-sell us. I would highly recommend Tom to anybody who comes into this store.

Joey is AMAZING!! He was super knowledgeable about everything. He was very patient with all ten million and seven of my questions. He walked with us through the entire store, and was more than patient. Long story short, he made the entire experience enjoyable and easy. He’s for sure a keeper!! Keep up the good work❤️

Joey is amazing! He really helped us get an amazing couch! 5 stars for sure!

Great experience Thomas is new but he handled me with good care.

Great service wonderful experience

I can’t remember the salesman but he went above and beyond. I saw an item online but they didn’t have it in store. He was able to order the online item and gave a discount on the delivery fee.

Joey made the purchase of our couch a dream. He was friendly, professional and pointed us towards what would actually work. It was the least painless purchase and Joey was awesome. He deserves a raise!

great experience at this location! we had joey help us out today and he was very attentive, knowledgeable and personable throughout our search, highly recommend!!

Hamad excels in customer service and provided my mother with exactly what she was looking for at a great price. He was very helpful and knowledgeable of the products of which she ordered. Thank you Hamad!

Hamad gave excellent service today at Ashley

Joey was an awesome super friendly, great with customers, knew a ton about the products and their background, and could really sell. I will definitely be back for my own purchase. My mom purchase was easy!!

I have been to this Ashley’s so many times. and Hamad and his team are great. They always great you with a smile and very attentive. I will definitely be a returning customer. Excellent customer services !

Me and my sister visited ashleys today and was greeted by Hamad. He was fabulous!!! Highly recommend.

I give Hamad 10 stars!!!!! Best sales manager no doubt. Ask for Hamad whenever you visit Ashley’s!

Joey from sales helped me purchase a new sofa. He was very thorough and honest throughout the process, I would recommend.

Cheistian made this a better experience than I expected. Thanks Christian!

Christian was amazing and so so nice! We had an easy stress free trip and walked out with a new sofa. Loved the service!

The employee Omair helped me and my gf find a comfy couch at Ashley’s. He was really helpful and friendly. Would shop there again.

Hamad was INCREDIBLE! He was so helpful! He made furniture shopping feel so easy and helped me find great deals for high quality furniture! Coming to this location I HIGHLY recommend asking for Hamad so he was super helpful and informative.

sales associate (Joey) was courteous and professional.

Omair was great! He found what I was looking for immediately!

Christian was excellent!! She greeted us at the door and stayed with us throughout the store to answer questions. She took us to the sofa we purchased which was exactly what I was looking for!!

Joey is a good and well knowledgeable person. He walked me through all my sales and I really appreciate him. He is the best sales person. Hopefully when I come in again I will see him because I will definitely come back. Thanks Joey.

Joey is very approachable, respectful and welcoming.

Hamad was great with customer service. Helped my mom pick out ever piece we purchased. We will be back! Thank you!

Hamad you are so wonderful and perfect manager made my day with the quick assistance and explained very nicely and provided the stuff i needed.. Appreciate your help and Thank you again.. I will surely recommend this place ..

Excellent experience with Joey. Very knowledgeable, which seal the deal on my purchase.

Hamad was an excelente sales person. He was patient, understanding, caring, and most importantly helpful. Please come see Hamad. He is the man.

Waleed was exceptional- I would recommend this store 100% for anyone looking to high quality pieces. Checkout was a breeze, delivery for my items was set for a reasonable time frame.

Omair was wonderful. He made the furniture buying process very easy and worked well with us. Thank you so much. Will definitely recommend you to family and friends.

Omair, welcomed us at this location and did an excellent job guiding us through the different selection options! It was delightful working with him!

Omair was fabulous and sooo helpful! Very patient with all of our questions and helped us find exactly what we needed!

We had a wonderful experience at Ashley’s Furniture, thanks to the exceptional service provided by Sales Manager Hamad. From the moment we walked in, he greeted us warmly and took the time to truly understand what we were looking for. Hamad was knowledgeable, patient, and incredibly helpful—guiding us through the options without any pressure. He not only helped us find exactly what we needed, but also worked with us to ensure we got the best possible price. His professionalism and attention to detail made the entire process smooth and enjoyable. If you’re shopping for furniture and want someone who genuinely cares about helping you find the right fit for your home, we highly recommend asking for Hamad. He made our shopping experience stress-free and even fun 🤩

Omair was great help, knew what we wanted and were looking for. Most importantly not pushy :)

My guy Joey took care of us, he was great! Will definitely be back

Joey Hinson did an amazing job helping us find a perfect couch for our home. He also, Did an amazing job helping us through the process of purchasing & financing. Would recommend.

Hamad Great representative. Effect, knowledgeable. Great personality. Found everything I wanted. This is my second time with him. Wouldn't want anyone else waiting on me.

We had a great experience at Ashley today. We came in for a dining set and ended up with a bed and mattress too. Joey was phenomenal and gave us a great experience from start to finish. We highly recommend him!

My parents recently purchased a sectional from the showroom at Ashley Furniture, and what started off smoothly turned into a really frustrating and disappointing experience. The sectional looked fine in the store, but once it was delivered to our home, it clearly didn’t fit properly in the space. When the delivery was made, my dad — who doesn’t speak English very well — was asked to sign the paperwork, and the staff made it seem like everything was perfectly fine. We later called the store and sent them pictures, and they even acknowledged that the sectional didn’t fit at all. But then came the excuse: since it was a showroom piece, it was a final sale — no returns, no exchanges. We went back to the store to speak with someone in person. The same salesperson who helped us admitted that he never told us it was a final sale. He was also extremely arrogant and dismissive, offering no real solution other than “we’ll check with corporate.” A week later, we were told the same thing — final sale, nothing they can do. This whole situation was handled terribly. No accountability, no transparency, and zero customer service. I’ll never shop here again and will make sure my family doesn’t either

Joey Hinson was friendly, knowledgeable and helpful without being pushy. Excellent service.

Omair helped us find a sofa that suited our needs. He was very knowledgeable.

Omair Was extremely patient and helpful!

Omair was very nice and knowledgeable. Appreciated his assistance and his professionalism!!

Omari was very helpful and knowledgeable of all the store products. He was patient and professional.

Big thanks to Omair for the help today picking out a sectional. Showed me and my family some amazing options

Omair was wonderful to work with and I love my new furniture!

Joey, thank you very much for your attention, super recommended

Joey did an outstanding job helping us choose a sectional. He helped configure what will fit best in our home. He was patient and helpful. I enjoyed our interactions. Thank you

Joey was amazing! He was very patient and professional with my mother! Additionally, he was very knowledgeable about the products and financing options! Thanks Joey, from a happy customer!

I love this location. I often get decor inspiration ideas. Truly appreciate how Hamad is always available and willing to assist in locating the perfect selection.

Fun and friendly staff, easy to purchase, good prices

I recently had the pleasure of shopping at Ashley Furniture, and I cannot say enough good things about the experience—thanks to Omair. From the moment we walked in, he was incredibly helpful, honest, and patient. My family and I were a bit indecisive, but Omair stuck with us every step of the way, offering valuable advice and ensuring we made the right decisions. What stood out the most was his genuine approach and honesty. He wasn't just trying to make a sale. He truly cared about helping us find the best pieces for our home. We ultimately came to a decision as a family, and Omair was there through the entire process, making it a very smooth experience. I will definitely be returning to Ashley Furniture for future purchases, and Omair will be the reason. His professionalism and customer care have made me a loyal customer for life. If you’re in need of furniture, I highly recommend asking for Omair—you won’t be disappointed!

I came to the store of Ashley in Catonsville with my husband with the idea to just see our first furniture, and we found Omair at store. He was the best!!! He listen to us since we started talking to him, he was straightforward showing the options based on our style and budget. Great sales guy. Reach out to Omair and he will direct you to the best options. :)

Omair was amazing, he took us through different options, made sure we had all our information and was very cooperative in pricing. Overall great visit, we ended up the couch we lived.

Mr. Omair was very helpful in finding the right furniture for us. He provided the best service possible. He is also an excellent sales person. He found us everything in our budget and gave us many options to choose from. Thank you Mr. Omair and we are so glad that we found you to decorate and upgrade our new dream home.

Omair helped us find the perfect new sofa for our living room. He was very transparent with pricing and delivery and a great help to our purchase. We would be happy to work with him again and highly recommend his service.

Said was very Pleasant and helpful.

To give this store this rating is far too generous. My experience with this company in general has been a nightmare. Between the lack of communication/ product knowledge, poor customer service and just out right lying, I'm surprised they sell any merchandise at all. Apparently good customer service and honesty is something that is nonexistent. And I will NEVER!!! purchase anything else from this location or any other again.

Excellent customer service from Joey!

I was very pleased to have help with changing my dresser to pickup in Brandywine - rather wait we had no interest in potentially waiting up to 12 weeks for the dresser

First of all , i love my new sleeper sofa ., . The guys who delivered my sofa told me , they were not allowed to take the sleeper up stairs in my den . I was absolutely not happy to hear that . I was aware they could not put it together, but they can put the sofa in any room of my choice . They just left my sofa in my hallway . I love your store . I need a new bedroom set . if , they are not allowed to take your furniture up stairs I have to look somewhere else.

Joey provided absolutely phenomenal service! He went above and beyond to help my mother-in-law find the perfect couch that suited her style and preferences. Not only did he take the time to ensure she was completely satisfied with her choice, but he also secured the best possible delivery date to accommodate her requested date. His patience, knowledge, and dedication made the entire process smooth and enjoyable. Highly recommend his exceptional customer service!

Great experience. I have found what I need. Mr.Basra is a great salesman. His patience and customer service are excellent.

I was greeted with a smile. Everyone was very professional and very knowledgeable about their products. The discounts were amazing! They offered in-store financing if needed. My purchase will be delivered in a few weeks giving me the much needed time to prepare for the delivery. The items I took with me were wrapped with care and taken to my car. Thank you for your excellent customer service!

Zaid was fantastic!

Our sales person Jay was very helpful and the delivery was on time and with setup and assembly as promised.

Great!

Omair our Sales person was amazing, he helped with everything from choosing to finishing up and finalizing the whole process. He is patient and honest. Store has variety of options, the manager of the store helped as well. Can’t wait to have my order delivered.

These people told me there internet was down so pick out what I want and call back for delivery scheduling I did they then proceeded to tell me I won’t have my order for over a month because the couch isn’t in stock beyond livid

★★★★★ I had an amazing experience with Omair Basra while purchasing my Tempur-Pedic setup. He provided exceptional customer service, taking the time to understand my needs and ensuring I got exactly what I was looking for. Omair went above and beyond, offering generous discounts on a special day and even customizing things to fit my preferences. His expertise and dedication made the entire process smooth and enjoyable. If you’re looking for someone who truly cares about customer satisfaction, Omair is the person to see. Highly recommend!

Absolutely a wonderful experience shopping for home furniture here!! Hamad was an excellent Sales rep who was patient with us throughout the process for selecting furniture for our new home. We will definitely come back anytime we need furniture.

Omair is an outstanding professional customer care. Catered to my needs and was more than willing to have me be a satisfied customer.

Zaid was a great help knowledgeable Catonsville location.

Omair was a big help.

I love this sofa and generally all from Ashley store 🤍

Omair did a wonderful job and was very helpful helping me purchase a couch

Not enough variety, but found something that would work. Ended up buying it.

Omair made the experience very pleasant and was very helpful with his ideals and suggestions!

Omair was fantastic. He was very helpful, polite and patient. He gave me a great deal on my new sofa. I am extremely happy

Omar Greeted us and was helpful- he found the item we ended up buying as we had missed it. And gave us a great discount !

Joey was super helpful and patient with me while I was deciding which couch I wanted. I would recommend this location to anyone!

Omair was very welcoming and very professional. Definitely would recommend. Thanks Ashley!

Top notch customer service provided by Omair. Highly recommend him and this store for your furniture needs!

Omair helped me find exactly what I wanted and a good price. Easy transaction

Easy and Zaid was really helpful and went the extra mile to help

Awesome experience with Mr. Omair!

Omair was very helpfull and helped us find the perfect sectional. We got a nice piece at a great value!

Hamad was fantastic with us, gave me a good price and was super friendly with us.

very good service ，Muhammad omair was very helpful and patient.

Omair did a good job, was very informative, friendly, and professional!

Jay, Walled, and Hamda were especially nice and very kind.

Love on Jay! Excellent salesman.

Joey was an amazing helper, helped me and my boyfriend get the perfect mattress and bed frame for our room!

Zaid is the best! I found the perfect chairs to complete my home in no time ❤️

Our sales representatives Omair was excellent. He made our experience at Ashley perfect. He made sure we had all information needed and answered all our questions so we can make the best purchase for our home.

Mr Omari was a delight. Very helpful.

Zaid and the team were super helpful. We came in without intentions of purchasing a couch but left with the perfect couch and a great price. We will be coming back in the future!

Zaid was exceptional in helping us find our dream couch. He went above and beyond and even helped us look at couches they didn’t have on the showroom.

Omair Basra was a great help. Amazing person. Will come back in the future

There customer service is not good and manager didn't call you back regarding the issue.

Omair helped us tremendously

My experience with Omair Basra was amazing and very helpful..I would recommend to family and friends

Terrible service. I ordered a couch months ago and every few weeks they change the delivery date. I call them and they say that theres nothing to do about it, what do you mean? Take care of your problems and give me my couch!

Good quality furnitures! Hamad was super helpful and patient.

Excellent very professional. Kind very patient I was getting Ready to leave the store to go To another store to look at something different but, the kindness and the act of the store Employee. kept me There with a good deed. He was. very patient with me I will. recommend him to All my friends and family. To Ashley furniture store and to ask for mr.zaid shannag

Zaid was a good salesperson and a recommend him to anyone looking for furniture.

Good customer service

I had the best experience with Leigh D. He was super helpful and patient with me. He turned a bad previous shopping experience into a great one! Shout out to Hamad for assisting with getting a great deal.

Hamad was excellent in suggesting products, showing me my options, and conversing with me about my purchase...I would highly recommend him as a sales rep

Hamad gave excellent customer service/sales knowledge and wonderful to work with and professional and well mannered during my visit and purchase of bedroom and living room furniture. Looking forward to my delivery! Thank you Hamad of Ashley Furniture!

Hamad, was very helpful, not pushy, directed us to the quality/price point level we were looking for. He saving us so much time by walk with us, and steering us for lesser quality prices. He even highly discounted the price of the artwork we wanted.

Hamad was a great help in choosing my couch and the price was great as well!

Hamad’ assistance was greatly appreciated. We are happy with the service.

Great service!

Amazing customer service. Hamad is the best!!

Visited Ashley Furniture on 1.13.25 and worked with Hamad. It was a perfect transaction. He was knowledgeable and easy to work with. This is our second large purchase either Ashley and we have been pleased each time.

Hamad was very helpful and I was able to purchase my dining room table on the spot. Great customer service. Thank you Hamad.

Fantastic customer service from Leigh and beautiful furniture.

Hamad was extremely helpful and respectful. Hamad had a lot of patience with me and my husband. We walked him around the entire store. I’m going to refer all of my friends and family to Hamad!

Leigh was great throughout the entire process. Very personable and professional

Zaid in the Catobsville Ashley store was amazing and helped us pick out exactly what we wanted and love

We saw Hamad in the Catonsville location and he was excellent. Easy to work with and very helpful.

Hamad was extremely helpful and helped us find what we were looking for.

I love the visit … I found everything I needed to buy to my house ♥️ Zaid did a great job … very kind and supportive.

I would not recommend this store. We are very disappointed in their level of customer service. From not being truthful about not having a table in stock when we ordered it with other items, misrepresenting when the table would be delivered (we were given several different delivery dates), and including when we finally cancelled the order after finding out that the table was discontinued. We had to travel back to the store to cancel adding more inconvenience to an already frustrating situation. Compounding the unbelievable lack of customer support is we were told the refund check would take 10 business days at the store, it’s approximately 1 month with no check ( we paid cash for the whole order I must add) so after calling customer support, we were told we were given incorrect information and it would take in additional week or so, for the refund. Unbelievable. Stay away from this store!

Leigh excellent job, I fine everything I need

Leigh was very kind and friendly. We are grateful to him. The store is very lucky to have such an employee.

Leigh was super helpful. We really appreciate his time and effort. Happy to meet him. It was a very pleasant purchase.

Connor was very helpful. I was able to find exactly what I was looking for, thanks Connor.

Leigh and Will were awesome! Did everything to make us happy! Great salesman. Friendly and polite.

Great experience. Ask for Hamad he was very knowledgeable and pleasant to work with. Will recommend him to others.

Nice service

Leigh helped us find what we were looking for efficiently. We loved the prices too.

Zaid was amazingly helpful and was super nice! Would recommend him to anybody! We were in and out in an hour and walked away with a beautiful living room furniture set with an amazing discount!

Leigh was very professional, kind, patient and knowledgeable. I had shopped three other furniture stores before meeting Leigh and he was by far the best!

Leigh Dyke was an excellent representative for Ashley Furniture! He is very patient and knowledgeable!

Great experience. We worked directly with the manager. He was kind and offered a great price. We will shop here again. Thank you!!

Zaid was a great help. He was knowledgeable about the difference texture of type of anything that I was trying to purchase

I was very disappointed with Ashley. Purchased a Chest for my son. Was charged a certain price. Next day same chest was marked down $100.00. Spoke with Manager said could not adjust price and credit the difference.because had gone through, told him any ither company would certainly have given me the sale price. Therefore, i will not shop ag Ashley’s again . His reasoning was not accurate. Of course he could have credited my Visa. Actually, that is a very poor practice of Ashley’s.

Zaid was professional and courteous during my experience buying furniture. I recommend working with him at Ashley’s!

Wonderful, helpful, speedy service and so friendly!! Thank you!!

I forgot the name of the gentle man with middle eastern ascent who attended to me, he went above and beyond and should be given the opportunity to train other sales representatives on how to deal with customers. He took my concerns and budget into consideration and we got a very good living room furniture set. I will recommend Ashley furniture again and again

Leigh was AMAZING and was so very helpful making sure all of my needs were met. I highly recommend the Ashley store on route 40!

Leigh was awesome sales person and patient the csr was phenomenal she was very patient and helped me with my financing thank you for all you do

Thanks to Leigh for his exceptional customer service!

My delivery came earlier than expected and I truly love my new mattress

Good customer service! Excellent deal and I am a very satisfied customer!

Sale process was easy as I already knew what I wanted. Sales guy was helpful in price matching my online find. I wish he or someone would have thanked me for my business before I left. They just let me pay and walk out the store. Felt unappreciated.

Leigh sale person did great job finding my bedroom set, and dining table. Knowledgeable and helpful all the way. Go to place to buy quality furniture and don't be regret about it. Appriciated all of you for your assistance and help. People highly recommended for for your furniture needs. Manager always helpful and make it happen. Thank you again.

Leigh was AMAZING, me and my mom went furniture shopping and she can be difficult at times lol but he helped so much!! THANK YOU LEIGH!!!

LEIGH WAS GREAT! Very helpful

Smooth process. Leish was very knowledgeable. Highly recommend this store.

Amazing customer service! Leigh was extremely helpful!

Stopped in Ashley's for a new dresser and worked with Leigh. He was very attentive through and through! He knew the layout of the store, very knowledgeable and super friendly! Would absolutely return!!

Leigh was super friendly and helpful in assisting us with finding the right sectional. He also made sure to get us a great price!

Leigh was awesome! Second purchase from Ashley and will be back for sure

Leigh was our sales rep and he was great!

Tow couches coming Wednesday, super exccitsd!!!!! Loved the staff...quick, hooked me up, and we're so personable ❤️

Leigh was great! He was very helpful with guiding us to the right piece, and he took the time to thoroughly explain the processes to us. Thanks!

Great Experience with Jay! He did an awesome job! Very personable, kind and really helped us achieve our needs. Chris also was very accommodating. Thank you very much!

Jay was very nice and attentive, made sure we got everything we needed

I love the couch that I received, but the customer service was horrible! The way they make you pay for your furniture in the store could really use a procedural refresh. The general manager of the store talked with me and gave me an exact price for three pieces of furniture, he then charged my credit card and I paid the full amount confidently, knowing that the general manager knew what he was doing. He then charged my credit card and I paid the full amount, confidently assuming that the general manager knew what he was doing. However, then an itemized receipt was created and I briefly looked, saw the accurate total amount and theee items. I should have fully examined this receipt (that was created AFTER I already paid) because it only listed two of the pieces I wanted and the third thing on the receipt was the furniture protection plan. I realized this error the day before delivery. When I called to take care of it a sales person at the store told me that I would most likely get the third piece sent to me at no cost, but that the manager would call me. The manager never called back and he never called back a second time when I tried again I had to go to the store to speak to the manager in person. He would not acknowledge the error and gave me basically a $25 discount which was nothing. I can’t seem to get a hold of anyone who can help me. This is ridiculous! They should not have clients pay for items after a verbal quote , they should look at a printed out itemized paper just like all the other furniture stores give you before you pay. In addition to that, their manager doesn’t call you back and their sales people give you false information and tell you you will most likely have your problem taken care of at no cost. It’s such a headache!

Very professional and friendly service. My loveseat was delivered on time and as expected. Thank you to the Catonsville team!

Leigh was great, couldn't be happier with the experience or the couch!

Love this store!! Ask for Hamad. He is awesome!!! He is very knowledgeable of the products. I’m coming back to get me a Leather sofa for my basement.

Leigh was extremely helpful and knowledgeable. It was a real pleasure working with him.

I was on the market for a new couch and Andrew was prompt, very helpful and made the transaction smooth. Highly recommend

Leigh did an awesome job! He was extremely helpful and we left with a new couch that we love!

Andrew was very good and helped me a lot. He answered all my questions. Thank you very much

Mr Waleed & Mr. Rick Trail were amazing. My husband, my daughter, & I came in to select a bedroom set for my daughter. They were kind enough to help us chose what we were looking for. They understood our interests. They walked us around & did a lot of research before we returned to the store to make the big purchase. We also purchased their mattress & sofa/recliner. The sale was perfect, the associates were perfect, & Ashley made our experience to the store 👌 perfect.

It was a relaxed, no pressure buying experience at Ashley, Catonsville. Right from the start the sales associate Leigh was with us showing various options and we ended up finalizing the deal. Got a good discount on the price from the manager. Would recommend to other potential buyers.

They have easy process for shopping a furniture. I will definitely consider Ashley when I need another one in the future.

Andrew Jackson my salesman was very knowledgeable on merchandise and was very helpful and assisting in my purchase. Would definitely recommend him and Ashley Furniture.

Leigh was great! Highly recommend! Very thorough and helpful!

Hamad was patient and very kind while assisting us. He made our purchase easy and enjoyable.

Better home for your furniture.

Mr.Leigh, best sales person ever

Very patient salesmen, glad they were able to accommodate to all of our preferences and decision making.

Andrew was awesome. From the moment we walked in, our experience was great. Told him exactly what we were looking for, and he directed us to 2 or 3 options. We told him different things we needed and he gave us appropriate options.

The staff was very helpful but not overbearing or pushy. The sales associate that helped us was very knowledgeable and accommodating. My wife and I will definitely shop there more in the future.

Mr Andrew Jackson was very helpful highly recommend

We will rate you after we receive our furniture but, as far as the in store service, it was a good experience 👍

My experience was awesome. I came in knowing what I was looking for and Andrew Jackson knew exactly how to help me. I am definitely coming back for all my future purchases 👍😁

Customer service was great the sales person was very knowledgeable with patience I would recommend my friends to Ashley store.

The customer service at Ashley Store was phenomenon.The salesman answered all my questions, showed me furniture of great quality and worked with my budget and gave me a discount!

All of the staff was very friendly and did not make us fell pressured in any way. Leigh was our associate. He was knowledgeable and willing to help us with any decisions, but not trying to "sell" us on anything we didn't like, and was considerate of our budget concerns. I recommend this store.

I had a wonderful experience, everyone was making sure I was being helped. Even the regional manager helped with my order. The prices were very reasonable too. I will definitely come back for all my home needs.

Leigh was amazing!!! Super helpful with guiding us towards the furniture that we wanted for our new place, and he was super patient as we processed all our options. Highly recommend!

Very helpful. No pressure sales staff. Good prices. Sana was a pleasure to work with. Also, the manager was EXTREMELY helpful. We furnished our entire new home.

I had I great experience at the Catonsville Ashley store.And I also received very good customer service from Chris and the rest of the staff as always thank you again guys.

My experience was great Leigh was wonderful!!

Ashley Furniture is an name brand that you can buy with confidence. Our sales associate, Leigh, was incredibly helpful, and most importantly, not pushy like some other sales folks we've seen at other stores. Highly recommend!!!

Stopped in to look at/ buy some furniture. Our salesman, Jay, went above and beyond. Helpful and knowledgeable. Ask for Jay if you come to Ashley Furniture in Catonsville,MD.

Lee Dyke and Will were phenomenal help with assisting me in picking furniture for my home. The found all sales possible and answered all of my questions.

Oyindamola, was a great help, she's so good

oyindamola, helped with explaining the store policies! great help

Oyindamola was great and really sweet

Oyindamola was amazing! She explained the financing policies well.

Leigh was the guy who helped me it was perfect

Thank you for your help, Leigh! You made my purchase experience smooth and easy!

Hamad!I CANNOT THANK YOU ENOUGH FOR EVERYTHING! YOU TOOK YOUR TIME AND ALLOWED ME TO TEST SIT EVERYTHING I WANTED TO UNTIL I WAS MORE THAN COMFORTABLE WITHIN MYSELF! YOU WERE A BEAUTIFUL BLESSING! HERE'S TO NEW BEGINNINGS AND CHANGE! I WISH YOU THE BEST! 💚

Hamad , good experience ,and service and very personal.

Andrew Jackson was great would buy from him again

Hamad was very helpful and communicated clearly! Thanks!

Rick and Chris were awesome. I would definitely shop here again

Chris was very exceptional in serving us today. Really appreciate him very much! He is a keeper in this store. Thank you Chris.

Hollywood was a great salesman. He helped me buy my furniture at a great price. He has a tremendous personality.

Sana is exceptional!

Ricky and Khaleelullah were great and extremely helpful! They answered all my questions and made things simple!

Chris the sales manager was great, very helpful and gave us a good deal!

I had a great experience here at Ashley furniture! There were so many amazing options for a reasonable price. Chris was very helpful in helping us find the perfect couch for us! Will definitely be coming back!

Looking for power lift reclining chair. Only 1 in store. Been there for 10 years. It didn't work.

Leigh Dyke was awesome and I would to have him Everytime!

Leigh Dyke was our salesperson in Catonsville, MD and he did a wonderful job!! It is nice to have a competent and caring salesperson.

Sana was awesome! Super quick and efficient. No wasted time which was amazing :)

SANA helped us purchase a new mattress and her customer service skills were outstanding. She was patient with all of the questions that we asked . She was very knowledgeable as well. I really appreciated all of the help. We will definitely be back for more furniture!

Jay and Chris were awesome! We bought a lovely sofa set at a reasonable price!

SANA WAS VERY ATTENTIVE AND STRAIGHT FORWARD. I TOLD HER WHAT I WANTED AND SHE SHOWED ME MY OPTIONS. IT WAS A EASY AND FAST PROCESS, SHE GOT ME IN AND OUT.

LEIGH was incredibly helpful, and thanks to their support, the sales manager was able to successfully close the sale.

AMAZING EXPERIENCE Leigh was very helpful and kind also the sales manager a big thank you

Sana was very helpful and friendly.

Sana is very helpful. She understood our need and thoughtfully showed us all around based on our needs. She is great to work with.

SANA Great sale person

Sana did a great job with lots of patience

Sana great service and she was very helpful

Always a pleasure shopping here. They take their time with you and help you understand what your buying. They even match prices. Thanks to Jay,Chris, Rani, and Lee.

Got a great price and really like the product!

Leigh was great and very patient with me and my family .

Richard Trail was great

Richard Chandler - my sales person, was really good and knowledgeable about the future. It was good experience altogether, thank you.

Rich offered to help us as soon as we walked in the store. He was helpful and informative. Chris assisted with addressing my concerns. Both we nice to work with.

Chris was amazing. Awesome experience, thanks for the new sofa and living fit!

Chris and Jay very helpful. Quick ordering.

Ashley Store R40 on Monday 08/26/24 Sales Associates Rick Trail …. I’m so happy for the service he provides to me , his thorough explanations every details the purchase I’m getting even he call store manager for more help !!! Best customer service 10+ thanks Rick trail and store manager.

SANA was amazing!!!

Helped me find a couch and was very helpful selecting the right one for the right cost

Sana Awesome personality Professional

Our salesman, Leigh, was vibrant, energetic, and welcoming as we came in a few hours before close. He remained extremely helpful and positive throughout our shipping experience and answered ever question my wife and I had. I definitely recommend him and this location for your furniture purchases!

Nice customer service .chris was very pleasant, helpful and patience.

Good store, Leighy made the purchasing experience pleasant.

Sana good customer service very professional

I had a fantastic experience at Ashley Store on tuesday , thanks to Sana! She was incredibly helpful during my visit, guiding me through the purchase of a sofa and love seat with ease. What really stood out was her patience and politeness as she explained the bedding options to me. I was really impressed with her knowledge and customer service. If the mattress had been a bit more affordable, I would have bought that too. Sana made my shopping experience smooth and enjoyable. Highly recommend asking for her if you're visiting the store.

Jay was the absolute best! Made our furniture experience a breeze!

Richard Chandler at Catonsville was great with helping us with our purchases.

Khalil was great helping us throughout the process. Thanks you!

Sana was absolutely amazing. She made my furniture shopping experience great!!!

Awesome customer service by sana today very professional and knowledgeable. She worked with me to get the best deal

Sana is great! Edit 9/23/2024: Takes very long time to deliver. It’s been over 5 weeks, we still haven’t received our sofa chaise. Also no tracking or update of order unlike Bob’s, they have tracking updates. Called customer service twice, they said arrival date to warehouse is September last week, and now called again delivery pushed back to October. Also, the one who selled us, Sana, “gave” us a “discounted price” because there’s a “sale”. From $1299 to $950ish, thought we had a good deal but went home and check the website for that same product and the price on the website is the same as the “discounted”. So basically we can typically order it online and get a cheaper price without fooling us that she gave a big discount in-store.

Sana, Great help and very informative and helpful. Good job. She deserves a raise!!

This particular store was very helpful the representative was very polite and understanding and I would reference somebody else to this particular store myself

The service I received from Christopher was excellent. He was very helpful and professional and showed me the exact style living room set I was looking for. The sale price was good too. I would shop there again.😊

Was pretty quick and Ricky was a great salesman. He helped me find what I was looking for and didn't try to strong arm me into other stuff

Sana was my sell’s person. She was excellent, stayed with me from start to finish. Need more like her. Very professional

Leigh was amazing! I didn’t think that my price point could be matched, but Leigh made the impossible happen! Thanks to him, now I have a new dining table set!

Sana @The Ashley Store on Baltimore National Pike was very professional with my mom and myself. We were both greeted as we came inside the store. She showed us a variety of recliners as well as a living room set that I was interested in. Sana also offered discounts that would help lower the price of the furniture we were purchasing. It was a wonderful experience!

Sana provided great customer service with a smile. Very helpful and helped us find and order all of the items we were looking for. Loretta made check a breeze. Fast and friendly.

Sana was a great help. I had to be in and out very quickly, and she made sure to get it done as quick as possible.

Sana was fantastic! Came in for a dresser and mirror. Made is super easy and smooth. Great customer service!

If I could.give a zero at this point I would. After spending 2 hours in store and deciding on a mattress, my fiance and I were quoted a price by one of the MANAGERS. After getting approved for a credit card to finalize the sale, the manager "received a call" with an issue. We were then told that the call received informed the manager that he couldn't give us the quoted price of $1000 because it wouldn't profit the store. Instead he had to charge me $1600 for our mattress. And there was, of course nothing he could do. So now I have a credit card for no reason that can't be closed without impacting my credit and no mattress. It's a real shame because both the manager and the person he was training seemed nice and easy to work with. I was sorely mistaken. I left the store quickly because I was so upset and felt very taken advantage of.

Sana was probably one of the best guides i’ve met, me and my mother have been looking for a couch for almost 8 months and we found the perfect one with her help! We love the couch and appreciate everyone’s help!!

I ordered my table six weeks ago, and I was told I would receive it within two to six weeks. After six weeks had passed, I called to check on the status, only to be informed that the table had been discontinued. They offered to find a different table that matched the chairs I had ordered. I requested a refund, but they insisted on speaking to the manager to see if they could locate the original table elsewhere. After waiting an hour without a response, I called back and was told it would take another three weeks to get it. This whole experience has been a complete joke—I'm extremely disappointed.

Sana was really nice, friendly, and patient. She helped us look for what was the best fit for us and was very knowledgeable about prices and discounts. Awesome customer service!

Sana was amazing! She gave great customer service and I’ll be back with another client real soon for her for sure. Thank you Sana.

Oyindamola is a wonderful csr, great service!

Oyindamola is pretty good

Oyindamola is great

Oyindamola is the best CSR in the game!

Oyindamola is amazing !!

Oyindamola is the best associate! So helpful.

Sana was very helpful to us in finding our new couch!

Sana was very approachable and friendly. She answered all my questions and provided excellent customer service! Will definitely shop here again!!

Sana was very knowledgeable and pleasant. Found exactly what we were looking for. Highly recommend and would definitely buy again.

Oyindamola was very helpful with the process of checking out

Oyindamola was a great CSR. She explained the policies in details

Sana helped me and my husband find a bed set today. She was very patient and understanding to our needs. Happy with our purchase and price so far.

Sana Respectful, professional and a good sales person.

Dakota was very helpful and patient with me shopping for new furniture.

Loved shopping at Ashley. Thank you, Sana for your help and making our shopping experience awesome!

Sana Wonderful customer service very nice & attentive to our needs

Great experience, swift, and friendly service. Leigh was attentive, listened wel and made the experience extremely smooth.

Amber was a very welcome face when we walked in. She helped us on the combo we saw from the website. She gave us the space we needed to discuss the purchase, and ultimately decided on getting. Amber went over the pricing and options to make sure we were happy.

Amber was great! Very knowledgeable of the different materials of the furniture and what colors each different piece came in.

Amber was amazing to work with , quick and got what i wanted , best sales lady ever with fashion , please check her out !!! Will come back just because how amaxing she was

After quite the search for our first couch we finally found one with the help of Leigh at Ashley’s! Leigh was absolutely wonderful and so so so helpful! Even helped us load our car with some smaller pieces we found! Such a huge blessing to two young newly married kids! Please ask for him if you go to Ashley’s!

Excellent experience with Amber

Visted on July 4th and work with Leigh. He did an amazing job helping us find the perfect couch for us. He was extremely helpful and knowledgeable about the furniture we were looking at. Highly recommend Ashley.

Leigh was awesome. Great help and knowledgeable.

We had a great experience. The salesman khaleelullah Nazhand at the Baltimore National pike store was fast , efficient and knowledgeable great service

Sana was very cooperative and helpful. We had very straightforward purchase.

Sana was Very helpful at Ellicot city

Sana was very attentive and understanding

Sana was very helpful and accomodating. She explained things in details. Great customer service!

Sana. Very good customer service.

Jay was amazing! Took me less than 40 mins to price , quality and size check for my shortlisted couches I have been looking for months. He was very good at communicating and gave his opinions fearlessly to make a better decision.

Jay was excellent. He helped us choose the right sofa and we were able to buy on the store.

Sana was great. Initially my mom came just for a table lamp but Sana was so polite, kind and went above and beyond to help my mum. We found a sofa and love seat that my mum loved and can't wait for it to be delivered.

Sana She was excellent!!

Amber was so sweet and very helpful when looking at furniture. Thank you Amber for everything!

Amber was so helpful, communicative and genuine.

The store manage and sales lady Amber, were very helpful, personable, and professional. We will definitely come back for future items.

Ms.Amber was very welcome pleasant an very nice an she touch all bases

Our experience shopping here and working with Khalil was amazing. We were able to pick out the items we were looking for and Khalil was a big help. We would definitely recommend shopping here.

Sana nice and good service

Sana helped us find the perfect bedroom furniture. We met Sana and she was very welcoming, she showed us the best products. She was very nice and helped us buy furniture that we were satisfied with.

Sana is very profesional and respectful person.

Hamad was awesome at Ashley Catonsville! From showing me all the options I asked about to making sure I was happy with the size and color to all the details he was knowledgeable and friendly and very thorough in making my purchase a success! He even stayed with me and had a great conversation while I was waiting to pay/schedule my delivery! What a great guy and a wonderful asset to Ashley!

If you were looking for great service and great pricing… See the Manager Waleed and Hamad!! You won’t leave disappointed.

Hamad was excellent. Gave all the details. Answered my question. Process made simplem

Leigh did a tremendous job working out all the details and price. Great customer service. Go see Leigh when visiting the Catonsville store!

Hamad has great customer service skills.. From i entered the store he was on point .. Thanks so much. Very patient and knowledgeable

Sana was wonderful.. great experience with her I love u come back again and shop again with Sana she's soon friendly

Sana was helpful and resourceful! Thanks

Sana is amazing sels girl shee trite like family parsan and see explan every singal things.

Amber was amazing I was so appreciative of her customer service that I'm going to be a faithful customer of your store. She deserves the best.

Khaleel & Will were great! I was able to get everything I need at a great price!

Sana was great with customer service and was very eager to help! She was also very knowledgeable in the merchandise! Five stars!

Great experience with Leigh! We came back several months later and asked specifically for him! Fun guy, knowledgeable.

Sana is very good and energetic .Helped us lot about sofa we bought.

Khaleel did a good job explaining the prices of what we were looking for. It was a beautiful gift for my mom thanks to people like Khaleel who made our search easy.

Amber was incredibly helpful with helping me select a sofa. I highly recommend this location due to the experience I had working with her!

Hamad ,was the Best

Nice store and great service. Sana was really friendly and helpful

Sana was extremely helpful in finding the coffee table set we wanted. She was very quick in pricing the items and very adept at finding the furniture for us.

We met a guy named Will and he was very nice and helpful and helped us with finding out the prices of the sofas and also the sofas were really nice and comfortable and overall it was nice to be here they were also affordable.

We met a guy named Will and he was very nice and he explained everything to us about the sofas and he told us about all the colors and the prices of it and he walked us through about these couches and he was just a nice guy and the sofas were nice and comfortable and we found a lot to choose from and we found the perfect one for us.

Sana was super helpful and patient! I needed a lot of mobility assistance and she was really helpful and accommodating.

Sales person was Sana, who was very polite and helpful. My father was able to find a mattress that fit his need with out any headaches or hiccups. Made the experience pleasant and trouble free.

I visit ashley …sana gives us best sales service

Sana was wonderful! Thank you so much for your patient and time.

Amber was a wonderful help! She was knowledgeable about the options and helped us get a good deal on a nice set.

Amber outstanding salesperson great customer service.

My husband and I recently renovated our house and we came into Ashley Furniture looking for some new furniture. Amber, was absolutely fantastic! She greeted us immediately at the door and was fantastic the whole time! Thank you so much for the assistance.

Hamad was amazing and patient with my decision making and processing for purchasing a livingroom set for my new condo! Great guy and I would definitely work with him again!!!!!

We enjoyed the professionalism of Aimee. She was very knowledgeable of the different furniture we were seeking.

I Visited Ashley HomeStore recently to buy some furniture for my house and had the pleasure of being assisted by Miss Sana. She was incredibly helpful. She was calm and compost throughout the process, attended to me with a great smile, answered all my questions and assisted me up till the end of my purchase unlike other places I have visited. Her excellent customer service and courteous conduct has earned me as a loyal customer and I cant wait to be back to buy more stuff for my home.

I usually dont leave reviews but this time I had a wonderful experience at Ashley HomeStore thanks to Sana! She was incredibly sweet, kind, and welcoming. While the prices were a bit of a constraint this time, I am definitely planning to return soon to buy furniture. The exceptional customer service left a lasting impression, and my mum was very happy too. You've earned a loyal customer in us! Thank you, Sana, for making our visit so pleasant. Had to say she was pretty too.

Leigh provided excellent customer service and also helped us find the right couch. Thank you Leigh!

Khaleel made the purchasing our furniture set easy. Gave us plenty of choices, and gave us plenty of time decide what we wanted. In and out

The sale’s representative Amber was Excellent, From the door in to the exit out. Her floor manner was very professional and she show's potential for management.

I had a great experience at the route 40 Ashley! Right as I walked in, I was greeted warmly by one of the salesmen. Ayanfe listened attentively and helped me find exactly what I was looking for, I really appreciate Ayanfe Ajimatanrareje and all his help! I walked out a very happy customer. Will definitely recommend to my friends and family :)

We visited the store today at Catonsville and purchased some decor, Khaleel was very patient and helped us throughout the process. We are extremely happy with the purchase we made.

Walked into Ashley looking for furniture. Amber came to help just as we walked in. She was super quick and helpful to show us around and found us exactly what we wanted. Great customer service! Thank you!

I worked with Amber and Aleena were very patient and a very nice. Ashley Store have very good employees.

Hamad is doing great job. We got a good customer service

Wonderful experience. Hamad was superb! He listened and delivered. We were in and out with dining set and couch set in no time. Highly recommend

Khalil was great! Very knowledgeable and gave us all coupons available to receive the best price! He even let us jump on the cushions of the couch to show their durability! Great experience with him!

Worst store ever don't shop there disgusting people service sucks corporate as well sucks cheap furniture

Hamad and excited employee. He was very helpful and really help me pick out my furniture and got what I was looking for.

We had a great experience here and Khalil was very helpful with my purchase

Amber was great and super helpful.

The experience eas smooth. Hamad was very friendly and answered all our questions. He was very courteous and friendly. Very good service.

Good job

Ined was a great salesman, very helpful. I will give him 10 ⭐

Hamad was great. He knew all about the products he was very knowledgeable professional and personable. He knows the furniture well and saved us a lot of time. He basically put rooms together for us. We will definitely be back. Looking for Hamad in our next adventure. Thank you so much.

Excellent experience with Leigh. Very helpful.

Hamad was so good! He helped us out so much!!

I really like my shopping experience here at your location. Hamad was able to show me what I found online in the store and explained everything in detail.

Great service. Let us take our time and make the best decision. Highly recommend.

Hamaad was very courteous and extremely today helping us through the buying service

Leigh at Ashley Furniture.

I have shopped with them several times, and every time, I have had a great experience. They have a salesperson named "Leigh". This guy is awesome, friendly, and customer-oriented. Highly recommend this sales person.

Mr Hamad was professional and courteous, would recommend using him when you visit.

Hamad was great. He knows his stuff. Was very helpful. Add provided great service. He even remembered us from when we visited the store a few weeks ago!

Hubby and I went to Ashley's in Catonsville and had an amazing experience with Leigh. Not only was he attentive he was knowledgeable on store inventory and products. He was not aggressive or pushy. He moved at our pace. He made us feel like his goal was to satisfy us. If you are looking for quality service with an amazing attitude, go to Ashley's and ask for Leigh. We will be coming back! Thanks for making customer service matter!

Hamad provides an excellent customer service to me and wife during our visits to your location in Catonsville Maryland. He remains professional throughout our time at the office.

Jay was very professional

Jay was very professional and helpful.

Khaleelullah Nazhand he was awesome did a wonderful job

Hamad gave us outstanding service. He was able to direct us to items that fit our furniture needs and price points. His customer service skills are wonderful. Look forward to working with him in the future.

My customer service rep, Amber, was extremely helpful and fun to work with. She was patient and explained every detail. Waleed made sure everything was finalized. I appreciate the superior service provided at the Rt 40 west location. Thanks Ashley Furniture you are truly the best!!!

Hamad was excellent with his salesman skills! Very patient and knowledgeable! More importantly he was kind, helpful and respectful! Nice person overall!

Amber was fantastic and very knowledgeable. Highly recommended using her at this store!!

Khaleel and Chris made sure we had the absolute best price to fit our relocation. We Will be back for our future needs

Khaleelullah was extremely professional and helpful. His knowledge of his inventory led me to exact sectional I wanted.

Don't buy from this Ashley furniture. If you do, don't bother with the warranty. They won't actually cover it even though they say they will. Your order will be delayed. They never answer their phone or return calls. The furniture is JUNK. Do yourself a favor and spend a little extra on quality furniture. Whatever you buy from here will fall apart long before your 5 year warranty is up and then they won't cover it anyway.

Leigh helped me out very much. He was so patient and kept professional all through.❤️❤️❤️❤️❤️❤️❤️❤️. He is the best

Ed was so helpful and worked with all our needs!

Friendly and great service!

Hamad Al-wadi and Khaleelullah nazhand was very professional and kind. I got the best deal!

My sales lady Amber and Will the manager are the most courteous professional and personable people I really had mixed feelings about Ashley furniture but they turned my entire opinion around I will be back. Yes and Amen. Shalom. Charlii🐩🐩🐩 April 21 2024.

Amazing service Ed was super amazing make sure u look for him when getting your furniture.

Avoid this store at all costs! I purchased a sleeper Sofa through these guys that fell apart in 3 months, and this store then failed to honor the insurance/warrantee i purchased through them, then this location's manager threatened me and told me never to contact them again or else, I've never had a worse customer experience nor have I had a store manager physically threaten me like this before only to have their corporate customer service do nothing!!!!!!

Ed was great at finding what I needed in the store! No pressure sales employee, great service!

Ed was very professional friendly and got me the best deal as possible.

Telling everyone I know to NEVER do business with these scam artists. 1200 dollars for what we thought was a nice table and not even a year later the wood I warping and we’re being refused any warrantee. This won’t be your last one star. Everyone I know will take your rating down below 2 stars or I won’t be satisfied. On my way to call the BBB next

I received good customer service from Ed at the Catonsville store.

Hamad was the best! Got a mattress for a good price. Yay!

They were very helpful . Ed was very nice and professional. He basically showed me the entire store. Would definitely recommend

Edward was very helpful, he gave the required assistance and discount.

Ed Chris Tj and Loretta helped my family once again! I love your customer service hard work and dedication!!!

They were very knowledgeable, and helpful and understanding.

Edward was very informative and helped us make the perfect decision for our home !!! 10 out of 10 recommend

I’ve been looking in the market for a leather couch with power reclining. All I saw was way too expensive or too big. I happened to find one (Warnerton) that was perfect and moderately price and was able to take advantage of the sale they were having that weekend. The sales people were patience with me accommodating and friendly. I have gone to this location in the past and will use them again for other future furnishings.

Khaleelulah Nazhand help me out today great customer services they work with you definitely will be coming back rate it 5 stars ⭐️

Ed and Roni were pleasant and knowledgeable. Will be back

Five star

Khaleeullah greeted us since we walked in& constantly asking if we needed help& gave us many options! After seeing different option he helped us pick out our sofa& dining table for a good price!!! AWESOME guy!

Ed and the manager are the best.

Khaleelullah Nazhand, Waleed Monaye Spady was great and experienced

Khaleelullah nazhand was great 👍

Had a great salesman Hamad!

We bought a sofa at the store and Hamad gave us an excellent service! He helped us pick a right sofa for reasonable price.

Miss Aleena and Monaye was really helpful and they are very professional workers I really appreciate they a hard workers…

Ana is a good salesperson and was very helpful.

Excellent service by Ana at Catonsville. Good furniture at a good price with good service.

Khaleel Nazhand was very helpful and was kind. Keep up the good work.

Had a great experience. They were very friendly, really took thier time to answer our questions, and gave us a great price. Would definitely recommend!

Very fast and efficient customer service. Kevin was a great help in finding the right purchases for us for our new home!

Great staff. The store has a beautiful display of furniture.