Ashley Store | Catonsville, MD 21228

Leigh sale person did great job finding my bedroom set, and dining table. Knowledgeable and helpful all the way. Go to place to buy quality furniture and don't be regret about it. Appriciated all of you for your assistance and help. People highly recommended for for your furniture needs. Manager always helpful and make it happen. Thank you again.

Leigh was AMAZING, me and my mom went furniture shopping and she can be difficult at times lol but he helped so much!! THANK YOU LEIGH!!!

LEIGH WAS GREAT! Very helpful

Smooth process. Leish was very knowledgeable. Highly recommend this store.

Amazing customer service! Leigh was extremely helpful!

Stopped in Ashley's for a new dresser and worked with Leigh. He was very attentive through and through! He knew the layout of the store, very knowledgeable and super friendly! Would absolutely return!!

Leigh was super friendly and helpful in assisting us with finding the right sectional. He also made sure to get us a great price!

Leigh was awesome! Second purchase from Ashley and will be back for sure

Leigh was our sales rep and he was great!

Tow couches coming Wednesday, super exccitsd!!!!! Loved the staff...quick, hooked me up, and we're so personable ❤️

Leigh was great! He was very helpful with guiding us to the right piece, and he took the time to thoroughly explain the processes to us. Thanks!

Great Experience with Jay! He did an awesome job! Very personable, kind and really helped us achieve our needs. Chris also was very accommodating. Thank you very much!

Jay was very nice and attentive, made sure we got everything we needed

I love the couch that I received, but the customer service was horrible! The way they make you pay for your furniture in the store could really use a procedural refresh. The general manager of the store talked with me and gave me an exact price for three pieces of furniture, he then charged my credit card and I paid the full amount confidently, knowing that the general manager knew what he was doing. He then charged my credit card and I paid the full amount, confidently assuming that the general manager knew what he was doing. However, then an itemized receipt was created and I briefly looked, saw the accurate total amount and theee items. I should have fully examined this receipt (that was created AFTER I already paid) because it only listed two of the pieces I wanted and the third thing on the receipt was the furniture protection plan. I realized this error the day before delivery. When I called to take care of it a sales person at the store told me that I would most likely get the third piece sent to me at no cost, but that the manager would call me. The manager never called back and he never called back a second time when I tried again I had to go to the store to speak to the manager in person. He would not acknowledge the error and gave me basically a $25 discount which was nothing. I can’t seem to get a hold of anyone who can help me. This is ridiculous! They should not have clients pay for items after a verbal quote , they should look at a printed out itemized paper just like all the other furniture stores give you before you pay. In addition to that, their manager doesn’t call you back and their sales people give you false information and tell you you will most likely have your problem taken care of at no cost. It’s such a headache!

Very professional and friendly service. My loveseat was delivered on time and as expected. Thank you to the Catonsville team!

Leigh was great, couldn't be happier with the experience or the couch!

Love this store!! Ask for Hamad. He is awesome!!! He is very knowledgeable of the products. I’m coming back to get me a Leather sofa for my basement.

Leigh was extremely helpful and knowledgeable. It was a real pleasure working with him.

I was on the market for a new couch and Andrew was prompt, very helpful and made the transaction smooth. Highly recommend

Leigh did an awesome job! He was extremely helpful and we left with a new couch that we love!

Andrew was very good and helped me a lot. He answered all my questions. Thank you very much

Mr Waleed & Mr. Rick Trail were amazing. My husband, my daughter, & I came in to select a bedroom set for my daughter. They were kind enough to help us chose what we were looking for. They understood our interests. They walked us around & did a lot of research before we returned to the store to make the big purchase. We also purchased their mattress & sofa/recliner. The sale was perfect, the associates were perfect, & Ashley made our experience to the store 👌 perfect.

It was a relaxed, no pressure buying experience at Ashley, Catonsville. Right from the start the sales associate Leigh was with us showing various options and we ended up finalizing the deal. Got a good discount on the price from the manager. Would recommend to other potential buyers.

They have easy process for shopping a furniture. I will definitely consider Ashley when I need another one in the future.

Andrew Jackson my salesman was very knowledgeable on merchandise and was very helpful and assisting in my purchase. Would definitely recommend him and Ashley Furniture.

Leigh was great! Highly recommend! Very thorough and helpful!

Hamad was patient and very kind while assisting us. He made our purchase easy and enjoyable.

Better home for your furniture.

Mr.Leigh, best sales person ever

Very patient salesmen, glad they were able to accommodate to all of our preferences and decision making.

Andrew was awesome. From the moment we walked in, our experience was great. Told him exactly what we were looking for, and he directed us to 2 or 3 options. We told him different things we needed and he gave us appropriate options.

The staff was very helpful but not overbearing or pushy. The sales associate that helped us was very knowledgeable and accommodating. My wife and I will definitely shop there more in the future.

Mr Andrew Jackson was very helpful highly recommend

We will rate you after we receive our furniture but, as far as the in store service, it was a good experience 👍

My experience was awesome. I came in knowing what I was looking for and Andrew Jackson knew exactly how to help me. I am definitely coming back for all my future purchases 👍😁

Customer service was great the sales person was very knowledgeable with patience I would recommend my friends to Ashley store.

The customer service at Ashley Store was phenomenon.The salesman answered all my questions, showed me furniture of great quality and worked with my budget and gave me a discount!

All of the staff was very friendly and did not make us fell pressured in any way. Leigh was our associate. He was knowledgeable and willing to help us with any decisions, but not trying to "sell" us on anything we didn't like, and was considerate of our budget concerns. I recommend this store.

I had a wonderful experience, everyone was making sure I was being helped. Even the regional manager helped with my order. The prices were very reasonable too. I will definitely come back for all my home needs.

Leigh was amazing!!! Super helpful with guiding us towards the furniture that we wanted for our new place, and he was super patient as we processed all our options. Highly recommend!

Very helpful. No pressure sales staff. Good prices. Sana was a pleasure to work with. Also, the manager was EXTREMELY helpful. We furnished our entire new home.

I had I great experience at the Catonsville Ashley store.And I also received very good customer service from Chris and the rest of the staff as always thank you again guys.

My experience was great Leigh was wonderful!!

Ashley Furniture is an name brand that you can buy with confidence. Our sales associate, Leigh, was incredibly helpful, and most importantly, not pushy like some other sales folks we've seen at other stores. Highly recommend!!!

Stopped in to look at/ buy some furniture. Our salesman, Jay, went above and beyond. Helpful and knowledgeable. Ask for Jay if you come to Ashley Furniture in Catonsville,MD.

Lee Dyke and Will were phenomenal help with assisting me in picking furniture for my home. The found all sales possible and answered all of my questions.

Oyindamola, was a great help, she's so good

oyindamola, helped with explaining the store policies! great help

Oyindamola was great and really sweet

Oyindamola was amazing! She explained the financing policies well.

Leigh was the guy who helped me it was perfect

Thank you for your help, Leigh! You made my purchase experience smooth and easy!

Hamad!I CANNOT THANK YOU ENOUGH FOR EVERYTHING! YOU TOOK YOUR TIME AND ALLOWED ME TO TEST SIT EVERYTHING I WANTED TO UNTIL I WAS MORE THAN COMFORTABLE WITHIN MYSELF! YOU WERE A BEAUTIFUL BLESSING! HERE'S TO NEW BEGINNINGS AND CHANGE! I WISH YOU THE BEST! 💚

Hamad , good experience ,and service and very personal.

Andrew Jackson was great would buy from him again

Hamad was very helpful and communicated clearly! Thanks!

Rick and Chris were awesome. I would definitely shop here again

We visited the Ashley Homestore located on Baltimore National Pike in Catonsville and the sales associate Rick Trail was outstanding. We were just browsing visiting several furniture stores, but from the beginning Rick was very attentive and took his time showing us a variety sofas and chairs. Due to his professionalism, we decided to end our search and make the purchase. Chris the manager was also very helpful with our purchase. We appreciate the great customer service received at this store and highly recommend you see Rick and Chris to assist you with your next furniture purchase.

Chris was very exceptional in serving us today. Really appreciate him very much! He is a keeper in this store. Thank you Chris.

Hollywood was a great salesman. He helped me buy my furniture at a great price. He has a tremendous personality.

Sana is exceptional!

Ricky and Khaleelullah were great and extremely helpful! They answered all my questions and made things simple!

Chris the sales manager was great, very helpful and gave us a good deal!

I had a great experience here at Ashley furniture! There were so many amazing options for a reasonable price. Chris was very helpful in helping us find the perfect couch for us! Will definitely be coming back!

Looking for power lift reclining chair. Only 1 in store. Been there for 10 years. It didn't work.

Leigh Dyke was awesome and I would to have him Everytime!

Leigh Dyke was our salesperson in Catonsville, MD and he did a wonderful job!! It is nice to have a competent and caring salesperson.

Sana was awesome! Super quick and efficient. No wasted time which was amazing :)

SANA helped us purchase a new mattress and her customer service skills were outstanding. She was patient with all of the questions that we asked . She was very knowledgeable as well. I really appreciated all of the help. We will definitely be back for more furniture!

Jay and Chris were awesome! We bought a lovely sofa set at a reasonable price!

SANA WAS VERY ATTENTIVE AND STRAIGHT FORWARD. I TOLD HER WHAT I WANTED AND SHE SHOWED ME MY OPTIONS. IT WAS A EASY AND FAST PROCESS, SHE GOT ME IN AND OUT.

LEIGH was incredibly helpful, and thanks to their support, the sales manager was able to successfully close the sale.

AMAZING EXPERIENCE Leigh was very helpful and kind also the sales manager a big thank you

Sana was very helpful and friendly.

Sana is very helpful. She understood our need and thoughtfully showed us all around based on our needs. She is great to work with.

SANA Great sale person

Sana did a great job with lots of patience

Sana great service and she was very helpful

Always a pleasure shopping here. They take their time with you and help you understand what your buying. They even match prices. Thanks to Jay,Chris, Rani, and Lee.

Got a great price and really like the product!

Leigh was great and very patient with me and my family .

Richard Trail was great

Richard Chandler - my sales person, was really good and knowledgeable about the future. It was good experience altogether, thank you.

Rich offered to help us as soon as we walked in the store. He was helpful and informative. Chris assisted with addressing my concerns. Both we nice to work with.

Chris was amazing. Awesome experience, thanks for the new sofa and living fit!

Chris and Jay very helpful. Quick ordering.

Ashley Store R40 on Monday 08/26/24 Sales Associates Rick Trail …. I’m so happy for the service he provides to me , his thorough explanations every details the purchase I’m getting even he call store manager for more help !!! Best customer service 10+ thanks Rick trail and store manager.

SANA was amazing!!!

Helped me find a couch and was very helpful selecting the right one for the right cost

Sana Awesome personality Professional

Our salesman, Leigh, was vibrant, energetic, and welcoming as we came in a few hours before close. He remained extremely helpful and positive throughout our shipping experience and answered ever question my wife and I had. I definitely recommend him and this location for your furniture purchases!

Nice customer service .chris was very pleasant, helpful and patience.

Good store, Leighy made the purchasing experience pleasant.

Sana good customer service very professional

I had a fantastic experience at Ashley Store on tuesday , thanks to Sana! She was incredibly helpful during my visit, guiding me through the purchase of a sofa and love seat with ease. What really stood out was her patience and politeness as she explained the bedding options to me. I was really impressed with her knowledge and customer service. If the mattress had been a bit more affordable, I would have bought that too. Sana made my shopping experience smooth and enjoyable. Highly recommend asking for her if you're visiting the store.

Jay was the absolute best! Made our furniture experience a breeze!

Richard Chandler at Catonsville was great with helping us with our purchases.

Khalil was great helping us throughout the process. Thanks you!

Sana was absolutely amazing. She made my furniture shopping experience great!!!

Awesome customer service by sana today very professional and knowledgeable. She worked with me to get the best deal

Sana is great! Edit 9/23/2024: Takes very long time to deliver. It’s been over 5 weeks, we still haven’t received our sofa chaise. Also no tracking or update of order unlike Bob’s, they have tracking updates. Called customer service twice, they said arrival date to warehouse is September last week, and now called again delivery pushed back to October. Also, the one who selled us, Sana, “gave” us a “discounted price” because there’s a “sale”. From $1299 to $950ish, thought we had a good deal but went home and check the website for that same product and the price on the website is the same as the “discounted”. So basically we can typically order it online and get a cheaper price without fooling us that she gave a big discount in-store.

Sana, Great help and very informative and helpful. Good job. She deserves a raise!!

This particular store was very helpful the representative was very polite and understanding and I would reference somebody else to this particular store myself

The service I received from Christopher was excellent. He was very helpful and professional and showed me the exact style living room set I was looking for. The sale price was good too. I would shop there again.😊

Was pretty quick and Ricky was a great salesman. He helped me find what I was looking for and didn't try to strong arm me into other stuff

Sana was my sell’s person. She was excellent, stayed with me from start to finish. Need more like her. Very professional

Leigh was amazing! I didn’t think that my price point could be matched, but Leigh made the impossible happen! Thanks to him, now I have a new dining table set!

Sana @The Ashley Store on Baltimore National Pike was very professional with my mom and myself. We were both greeted as we came inside the store. She showed us a variety of recliners as well as a living room set that I was interested in. Sana also offered discounts that would help lower the price of the furniture we were purchasing. It was a wonderful experience!

Sana provided great customer service with a smile. Very helpful and helped us find and order all of the items we were looking for. Loretta made check a breeze. Fast and friendly.

Sana was a great help. I had to be in and out very quickly, and she made sure to get it done as quick as possible.

Sana was fantastic! Came in for a dresser and mirror. Made is super easy and smooth. Great customer service!

If I could.give a zero at this point I would. After spending 2 hours in store and deciding on a mattress, my fiance and I were quoted a price by one of the MANAGERS. After getting approved for a credit card to finalize the sale, the manager "received a call" with an issue. We were then told that the call received informed the manager that he couldn't give us the quoted price of $1000 because it wouldn't profit the store. Instead he had to charge me $1600 for our mattress. And there was, of course nothing he could do. So now I have a credit card for no reason that can't be closed without impacting my credit and no mattress. It's a real shame because both the manager and the person he was training seemed nice and easy to work with. I was sorely mistaken. I left the store quickly because I was so upset and felt very taken advantage of.

Sana was probably one of the best guides i’ve met, me and my mother have been looking for a couch for almost 8 months and we found the perfect one with her help! We love the couch and appreciate everyone’s help!!

I ordered my table six weeks ago, and I was told I would receive it within two to six weeks. After six weeks had passed, I called to check on the status, only to be informed that the table had been discontinued. They offered to find a different table that matched the chairs I had ordered. I requested a refund, but they insisted on speaking to the manager to see if they could locate the original table elsewhere. After waiting an hour without a response, I called back and was told it would take another three weeks to get it. This whole experience has been a complete joke—I'm extremely disappointed.

Sana was really nice, friendly, and patient. She helped us look for what was the best fit for us and was very knowledgeable about prices and discounts. Awesome customer service!

Sana was amazing! She gave great customer service and I’ll be back with another client real soon for her for sure. Thank you Sana.

Oyindamola is a wonderful csr, great service!

Oyindamola is pretty good

Oyindamola is great

Oyindamola is the best CSR in the game!

Oyindamola is amazing !!

Oyindamola is the best associate! So helpful.

Sana was very helpful to us in finding our new couch!

Sana was very approachable and friendly. She answered all my questions and provided excellent customer service! Will definitely shop here again!!

Sana was very knowledgeable and pleasant. Found exactly what we were looking for. Highly recommend and would definitely buy again.

Oyindamola was very helpful with the process of checking out

Oyindamola was a great CSR. She explained the policies in details

Sana helped me and my husband find a bed set today. She was very patient and understanding to our needs. Happy with our purchase and price so far.

Sana Respectful, professional and a good sales person.

Sana was very helpful and patient with me and my daughter shopping for new furniture.

Loved shopping at Ashley. Thank you, Sana for your help and making our shopping experience awesome!

Sana Wonderful customer service very nice & attentive to our needs

Great experience, swift, and friendly service. Leigh was attentive, listened wel and made the experience extremely smooth.

Amber was a very welcome face when we walked in. She helped us on the combo we saw from the website. She gave us the space we needed to discuss the purchase, and ultimately decided on getting. Amber went over the pricing and options to make sure we were happy.

Amber was great! Very knowledgeable of the different materials of the furniture and what colors each different piece came in.

Amber was amazing to work with , quick and got what i wanted , best sales lady ever with fashion , please check her out !!! Will come back just because how amaxing she was

After quite the search for our first couch we finally found one with the help of Leigh at Ashley’s! Leigh was absolutely wonderful and so so so helpful! Even helped us load our car with some smaller pieces we found! Such a huge blessing to two young newly married kids! Please ask for him if you go to Ashley’s!

Excellent experience with Amber

Visted on July 4th and work with Leigh. He did an amazing job helping us find the perfect couch for us. He was extremely helpful and knowledgeable about the furniture we were looking at. Highly recommend Ashley.

Leigh was awesome. Great help and knowledgeable.

We had a great experience. The salesman khaleelullah Nazhand at the Baltimore National pike store was fast , efficient and knowledgeable great service

Sana was very cooperative and helpful. We had very straightforward purchase.

Sana was Very helpful at Ellicot city

Sana was very attentive and understanding

Sana was very helpful and accomodating. She explained things in details. Great customer service!

Sana. Very good customer service.

Jay was amazing! Took me less than 40 mins to price , quality and size check for my shortlisted couches I have been looking for months. He was very good at communicating and gave his opinions fearlessly to make a better decision.

Jay was excellent. He helped us choose the right sofa and we were able to buy on the store.

Sana was great. Initially my mom came just for a table lamp but Sana was so polite, kind and went above and beyond to help my mum. We found a sofa and love seat that my mum loved and can't wait for it to be delivered.

Sana She was excellent!!

Amber was so sweet and very helpful when looking at furniture. Thank you Amber for everything!

Amber was so helpful, communicative and genuine.

The store manage and sales lady Amber, were very helpful, personable, and professional. We will definitely come back for future items.

Ms.Amber was very welcome pleasant an very nice an she touch all bases

Our experience shopping here and working with Khalil was amazing. We were able to pick out the items we were looking for and Khalil was a big help. We would definitely recommend shopping here.

Sana nice and good service

Sana helped us find the perfect bedroom furniture. We met Sana and she was very welcoming, she showed us the best products. She was very nice and helped us buy furniture that we were satisfied with.

Sana is very profesional and respectful person.

Hamad was awesome at Ashley Catonsville! From showing me all the options I asked about to making sure I was happy with the size and color to all the details he was knowledgeable and friendly and very thorough in making my purchase a success! He even stayed with me and had a great conversation while I was waiting to pay/schedule my delivery! What a great guy and a wonderful asset to Ashley!

If you were looking for great service and great pricing… See the Manager Waleed and Hamad!! You won’t leave disappointed.

Hamad was excellent. Gave all the details. Answered my question. Process made simplem

Leigh did a tremendous job working out all the details and price. Great customer service. Go see Leigh when visiting the Catonsville store!

Hamad has great customer service skills.. From i entered the store he was on point .. Thanks so much. Very patient and knowledgeable

Sana was wonderful.. great experience with her I love u come back again and shop again with Sana she's soon friendly

Sana was helpful and resourceful! Thanks

Sana is amazing sels girl shee trite like family parsan and see explan every singal things.

Amber was amazing I was so appreciative of her customer service that I'm going to be a faithful customer of your store. She deserves the best.

Khaleel & Will were great! I was able to get everything I need at a great price!

Sana was great with customer service and was very eager to help! She was also very knowledgeable in the merchandise! Five stars!

Great experience with Leigh!

Sana is very good and energetic .Helped us lot about sofa we bought.

Khaleel did a good job explaining the prices of what we were looking for. It was a beautiful gift for my mom thanks to people like Khaleel who made our search easy.

Amber was incredibly helpful with helping me select a sofa. I highly recommend this location due to the experience I had working with her!

Hamad ,was the Best

Nice store and great service. Sana was really friendly and helpful

Sana was extremely helpful in finding the coffee table set we wanted. She was very quick in pricing the items and very adept at finding the furniture for us.

We met a guy named Will and he was very nice and helpful and helped us with finding out the prices of the sofas and also the sofas were really nice and comfortable and overall it was nice to be here they were also affordable.

We met a guy named Will and he was very nice and he explained everything to us about the sofas and he told us about all the colors and the prices of it and he walked us through about these couches and he was just a nice guy and the sofas were nice and comfortable and we found a lot to choose from and we found the perfect one for us.

Sana was super helpful and patient! I needed a lot of mobility assistance and she was really helpful and accommodating.

Sales person was Sana, who was very polite and helpful. My father was able to find a mattress that fit his need with out any headaches or hiccups. Made the experience pleasant and trouble free.

I visit ashley …sana gives us best sales service

Sana was wonderful! Thank you so much for your patient and time.

Amber was a wonderful help! She was knowledgeable about the options and helped us get a good deal on a nice set.

Amber outstanding salesperson great customer service.

My husband and I recently renovated our house and we came into Ashley Furniture looking for some new furniture. Amber, was absolutely fantastic! She greeted us immediately at the door and was fantastic the whole time! Thank you so much for the assistance.

Hamad was amazing and patient with my decision making and processing for purchasing a livingroom set for my new condo! Great guy and I would definitely work with him again!!!!!

We enjoyed the professionalism of Aimee. She was very knowledgeable of the different furniture we were seeking.

I Visited Ashley HomeStore recently to buy some furniture for my house and had the pleasure of being assisted by Miss Sana. She was incredibly helpful. She was calm and compost throughout the process, attended to me with a great smile, answered all my questions and assisted me up till the end of my purchase unlike other places I have visited. Her excellent customer service and courteous conduct has earned me as a loyal customer and I cant wait to be back to buy more stuff for my home.

I usually dont leave reviews but this time I had a wonderful experience at Ashley HomeStore thanks to Sana! She was incredibly sweet, kind, and welcoming. While the prices were a bit of a constraint this time, I am definitely planning to return soon to buy furniture. The exceptional customer service left a lasting impression, and my mum was very happy too. You've earned a loyal customer in us! Thank you, Sana, for making our visit so pleasant. Had to say she was pretty too.

Leigh provided excellent customer service and also helped us find the right couch. Thank you Leigh!

Khaleel made the purchasing our furniture set easy. Gave us plenty of choices, and gave us plenty of time decide what we wanted. In and out

The sale’s representative Amber was Excellent, From the door in to the exit out. Her floor manner was very professional and she show's potential for management.

I had a great experience at the route 40 Ashley! Right as I walked in, I was greeted warmly by one of the salesmen. Ayanfe listened attentively and helped me find exactly what I was looking for, I really appreciate Ayanfe Ajimatanrareje and all his help! I walked out a very happy customer. Will definitely recommend to my friends and family :)

We visited the store today at Catonsville and purchased some decor, Khaleel was very patient and helped us throughout the process. We are extremely happy with the purchase we made.

Walked into Ashley looking for furniture. Amber came to help just as we walked in. She was super quick and helpful to show us around and found us exactly what we wanted. Great customer service! Thank you!

I worked with Amber and Aleena were very patient and a very nice. Ashley Store have very good employees.

Hamad is doing great job. We got a good customer service

Wonderful experience. Hamad was superb! He listened and delivered. We were in and out with dining set and couch set in no time. Highly recommend

Khalil was great! Very knowledgeable and gave us all coupons available to receive the best price! He even let us jump on the cushions of the couch to show their durability! Great experience with him!

Worst store ever don't shop there disgusting people service sucks corporate as well sucks cheap furniture

Hamad and excited employee. He was very helpful and really help me pick out my furniture and got what I was looking for.

We had a great experience here and Khalil was very helpful with my purchase

Amber was great and super helpful.

The experience eas smooth. Hamad was very friendly and answered all our questions. He was very courteous and friendly. Very good service.

Good job

Jay was a great salesman, very helpful. I will give him 10 ⭐

Hamad was great. He knew all about the products he was very knowledgeable professional and personable. He knows the furniture well and saved us a lot of time. He basically put rooms together for us. We will definitely be back. Looking for Hamad in our next adventure. Thank you so much.

Excellent experience with Leigh. Very helpful.

Hamad was so good! He helped us out so much!!

I really like my shopping experience here at your location. Hamad was able to show me what I found online in the store and explained everything in detail.

Great service. Let us take our time and make the best decision. Highly recommend.

Hamaad was very courteous and extremely today helping us through the buying service

Leigh at Ashley Furniture.

I have shopped with them several times, and every time, I have had a great experience. They have a salesperson named "Leigh". This guy is awesome, friendly, and customer-oriented. Highly recommend this sales person.

Mr Hamad was professional and courteous, would recommend using him when you visit.

Hamad was great. He knows his stuff. Was very helpful. Add provided great service. He even remembered us from when we visited the store a few weeks ago!

Hubby and I went to Ashley's in Catonsville and had an amazing experience with Leigh. Not only was he attentive he was knowledgeable on store inventory and products. He was not aggressive or pushy. He moved at our pace. He made us feel like his goal was to satisfy us. If you are looking for quality service with an amazing attitude, go to Ashley's and ask for Leigh. We will be coming back! Thanks for making customer service matter!

Hamad provides an excellent customer service to me and wife during our visits to your location in Catonsville Maryland. He remains professional throughout our time at the office.

Jay was very professional

Jay was very professional and helpful.

Khaleelullah Nazhand he was awesome did a wonderful job

Hamad gave us outstanding service. He was able to direct us to items that fit our furniture needs and price points. His customer service skills are wonderful. Look forward to working with him in the future.

My customer service rep, Amber, was extremely helpful and fun to work with. She was patient and explained every detail. Waleed made sure everything was finalized. I appreciate the superior service provided at the Rt 40 west location. Thanks Ashley Furniture you are truly the best!!!

Hamad was excellent with his salesman skills! Very patient and knowledgeable! More importantly he was kind, helpful and respectful! Nice person overall!

Amber was fantastic and very knowledgeable. Highly recommended using her at this store!!

Khaleel and Chris made sure we had the absolute best price to fit our relocation. We Will be back for our future needs

Khaleelullah was extremely professional and helpful. His knowledge of his inventory led me to exact sectional I wanted.

Don't buy from this Ashley furniture. If you do, don't bother with the warranty. They won't actually cover it even though they say they will. Your order will be delayed. They never answer their phone or return calls. The furniture is JUNK. Do yourself a favor and spend a little extra on quality furniture. Whatever you buy from here will fall apart long before your 5 year warranty is up and then they won't cover it anyway.

Leigh helped me out very much. He was so patient and kept professional all through.❤️❤️❤️❤️❤️❤️❤️❤️. He is the best

Ed was so helpful and worked with all our needs!

Friendly and great service!

Hamad Al-wadi and Khaleelullah nazhand was very professional and kind. I got the best deal!

My sales lady Amber and Will the manager are the most courteous professional and personable people I really had mixed feelings about Ashley furniture but they turned my entire opinion around I will be back. Yes and Amen. Shalom. Charlii🐩🐩🐩 April 21 2024.

Amazing service Ed was super amazing make sure u look for him when getting your furniture.

Avoid this store at all costs! I purchased a sleeper Sofa through these guys that fell apart in 3 months, and this store then failed to honor the insurance/warrantee i purchased through them, then this location's manager threatened me and told me never to contact them again or else, I've never had a worse customer experience nor have I had a store manager physically threaten me like this before only to have their corporate customer service do nothing!!!!!!

Ed was great at finding what I needed in the store! No pressure sales employee, great service!

Ed was very professional friendly and got me the best deal as possible.

Telling everyone I know to NEVER do business with these scam artists. 1200 dollars for what we thought was a nice table and not even a year later the wood I warping and we’re being refused any warrantee. This won’t be your last one star. Everyone I know will take your rating down below 2 stars or I won’t be satisfied. On my way to call the BBB next

I received good customer service from Ed at the Catonsville store.

Hamad was the best! Got a mattress for a good price. Yay!

They were very helpful . Ed was very nice and professional. He basically showed me the entire store. Would definitely recommend

Edward was very helpful, he gave the required assistance and discount.

Ed Chris Tj and Loretta helped my family once again! I love your customer service hard work and dedication!!!

They were very knowledgeable, and helpful and understanding.

Edward was very informative and helped us make the perfect decision for our home !!! 10 out of 10 recommend

I’ve been looking in the market for a leather couch with power reclining. All I saw was way too expensive or too big. I happened to find one (Warnerton) that was perfect and moderately price and was able to take advantage of the sale they were having that weekend. The sales people were patience with me accommodating and friendly. I have gone to this location in the past and will use them again for other future furnishings.

Khaleelulah Nazhand help me out today great customer services they work with you definitely will be coming back rate it 5 stars ⭐️

Ed and Roni were pleasant and knowledgeable. Will be back

Five star

Khaleeullah greeted us since we walked in& constantly asking if we needed help& gave us many options! After seeing different option he helped us pick out our sofa& dining table for a good price!!! AWESOME guy!

Ed and the manager are the best.

Khaleelullah Nazhand, Waleed Monaye Spady was great and experienced

Khaleelullah nazhand was great 👍

Had a great salesman Hamad!

We bought a sofa at the store and Hamad gave us an excellent service! He helped us pick a right sofa for reasonable price.

Miss Aleena and Monaye was really helpful and they are very professional workers I really appreciate they a hard workers…

Ana is a good salesperson and was very helpful.

Excellent service by Ana at Catonsville. Good furniture at a good price with good service.

If I could give 0 stars I would. This is by far the WORSE Ashley’s I ever came across. They are very unprofessional and rude after they get your money. They made a mistake with delivering me the wrong color furniture that I paid $1300 for. They don’t take accountability for their wrong doing and try to blame everything on you. I ordered a tan couch from the showroom floor and they delivered a grey couch that wasn’t even on the showroom floor for display. how do you mess that up? It was THEIR mistake. so November 15th I was due for someone to come to my house to pick up the wrong grey furniture (love seat and couch)and deliver the tan couch that I purchased. The driver did not give me time to meet him and get my furniture taken away, before he pulled off I called him and he tells me oh I already left call and reschedule and pay another $150 fee. So I called the store in cantonville to address the issue and they never have an answer they talk in circles and always say let me have my manager call you back and they never call back. So I called corporate to address the issue and the manager at corporate was just as nasty and rude. All I wanted was the color couch that I paid for. I even was willing to pay again the reschedule fee just to get this couch out out my house and get the couch I originally picked out . The manager said she closed my ticket and was not sending me another driver and how it’s an even exchange and the couch is mines now. They don’t even work with you or care that you’re a paying customer. So now I’m stuck with a grey couch that wasn’t what I originally picked from the showroom floor at the store. They are evil and karma will hit them. Stay away from this store and beware if you want to be tricked and scammed out of your hard owned money. This Ashley is ghetto. Go where people have class and dignity with them.

Khaleel Nazhand was very helpful and was kind. Keep up the good work.

Had a great experience. They were very friendly, really took thier time to answer our questions, and gave us a great price. Would definitely recommend!

Very fast and efficient customer service. Kevin was a great help in finding the right purchases for us for our new home!

Great staff. The store has a beautiful display of furniture.

Helpful staff, great prices, and quick turn around times!

Friendly, honest, knowledgeable while looking and purchasing furniture

Ayanfe took excellent care of us while we were at the store and make sure we were good the whole time

**BEWARE** If you're even considering buying furniture from this store, I strongly suggest reading this review and checking out the Better Business Bureau website reviews. I made the mistake of buying a sofa bed on November 6th, which arrived at my home today- a full month later on December 6th. But that's not even the worst part. The item delivered was the wrong piece of furniture! I called the store immediately and spoke to the manager (Will). He promised to call me back at noon to check if they had the couch in stock. However, he never did. Upon calling back, I was informed that he had already left for the day. The best is yet to come. When I explained the situation to Aleena Khan, the customer service representative, she blamed me. She explained that it was my fault that the order got messed up because I did not clearly articulate to the sales associate (Ana Rivera) that we wanted the sofa bed option. What??? "Of course I did. However, she was not even willing to consider the idea that THEY made the mistake. Now, I am stuck with a 30% "restocking fee" and no couch. For reference, the sofa bed couch cost $824, and they made a $250 mistake (30% of the cost) that I am paying for. DO NOT BUY ANYTHING FROM THIS FURNITURE STORE!!!!!

The customer service was not the best experience

Kevin was great! We bought a mattress from Ashley’s and he walked us through the process and was a great help!

They were helpful in finding me the bed frame I was looking for

Kevin was a great help.

Ed was very friendly and understanding. We looked at several stores and considered many options. The furniture at Ashley is equal to that of other stores in quality and price. We ultimately decided to buy from Ed. Thank you!

Trying to shop on the website, and failing. I've chosen 7 different items to look at as a result of my search with filters, and every one of them is out of stock. There is no option to not search for out of stock items, so I've just wasted my time. Do better with your website. I'll shop elsewhere - someplace that actually has things in stock.

Great experience literally from the moment I walked in the store to the moment I left. Special thanks to Kevin for being so knowledgeable and leading me to the purchase of my living room furniture!

Ed was very nice and quickly got us set up with the sectional we wanted. Overalls good experience.

I worked with Chris and Valli. They were patient and took all my requirements into consideration before suggesting options. Gave me great pricing too. Strongly recommend working with them

Do not buy the extended warranty that they Offer. Please save your money. It does not cover anything. Don’t fall for it.

Brian Donnelly was great! He is very professional and not pushy at all. Best customer service with him. The process was smooth with him.

Great place! Cool people. BRYAN WAS SO MUCH HELP! Thank you 😊

Ayanfe is the best man for the job

The sales rep at Ashley was very helpful. I was able to get exactly what I wanted.

Bryan was an amazing sell's person, he was so nice, and very informative. I will definitely come back to Ashley 's to do business with him

Not that great, initially everything was fine, the salesmen were a bit pushy, but the delivery was where the problem was. The deliverymen barely spoke any English, only knowing key phrases enough to do the job, while rushing out the door when I wanted to send the item for return, well $300 later (pick up fee and restocking fee), I now have to wait for them to get the item I ordered out of my living room. Don't let them rush out on you if you use them. I bought my last few pieces of furniture from Ashley over the years, and I'm still looking to buy some more things but I don't think I will come back after this. If not for this I probably would have used them again. The experience overall just left a "bad taste" and felt like bad business to me. I recommend going elsewhere and buying from a company with better customer service and return policies. If there's a problem they don't want to help, but they will gladly take your money and run.

We purchased $3673 of furniture at Ashley’s Aug 25. The salesman Thaer promised us we would have it delivered by sept 15. We purchased this based on this delivery “promise” due to needing it for a special occasion on Sept 23. We asked to cancel it since we have not received it yet and they said it’s 30% of sale to cancel the order. We are extremely disappointed. The salesman was so assuring we would have it. I feel he totally lied to get the sale. We expressed how important it was to get it before the 23rd and they did not fulfill their promise. Very unresponsive as well.

These guys were nice and willing to negotiate to make a large sale. I even bought a warranty!

Marcus very good salesperson Check him out

I went in ready to buy a sofa, with cash. Bryan came over and began to tell me about wait times, etc. I asked about the free delivery stated in their flyer. The flyer had no fine print. Bryan then informed me there was a minimum purchase of $1500 to get free delivery. I said its false advertising and illegal. He said do you want to speak to the manager, and I said, no, you speak to him. The manager comes over belligerantly saying our ad has always said that. So I said, then it's always been false advertising and ILLEGAL. Manager was still arguing with me. I said I'm leaving you just lost a sale. Went directly to Gavigans and got a good deal from nice people. And no wait for delivery .

Team was extremely helpful and polite. This is our second time buying furniture from them and again we feel as if no mistake was made.

A nice location with good prices. The customer service is great. I had an issue with an order due to me needing to cancel and they were able to work with me and didn’t give me a hard time. For that I’ll definitely be returning in the future for more furniture purchases.

Very disappointed in our purchase here. Bought a king size mattress and frame here. Their brand mattress. After being repeatedly upsold by the sales people we managed to convince them to look in our budget. Memory foam, felt fine for the 10 minutes or so we laid on it in the store. More than once we were assured by the sales associate and service people that we could return the mattress after 30 days for a full refund. I took off work for the delivery day. The truck no showed. I got no curtesy call or anything. Just a day of vacation burned. Rescheduled for a Saturday and it got delivered. We slept on the mattress for about 2-3 weeks and found that there was a great deal of sinking sagging into the mattress. Whoever is lighter (we are not especially large people) ends up on a slant towards the smaller person- this is a king size mattress. This mattress is not firm enough for us. I called the store to ask about refunds or exchanges. I was told at first that that shouldn't be a problem. Then when the customer service person got in contact with the regional manager suddenly this mattress wasn't covered for refunds or exchanges. He said we had 3 days to figure out if we wanted it not 30 days. How is it possible to figure out if a mattress is going to work for you in 3 days? We were guaranteed our money back before 30 days. It felt extremely scammish. All we could get was our delivery fee back for the missed delivery, and a $50 dollar (that's right you see it) discount on our purchase. Ive never dealt with such a shady company before. Buyers beware. I would have been happy to return this mattress for full price and use that towards a different mattress in store. Over all 0/5 starts. Only buy name brand there because this company will straight lie to you and steal your money while telling you there's nothing they can do about it and cant honor the return policy we were clearly told.

Friendly staff good service and excellent furniture

Brian gave us exceptional service and great options while looking for new couch and coffee table for our new home! Fantastic service We purchased and love our items.

Bryan was great and helped me find my new bed

Bryan was very helpful!

I bought a sectional and a dining table from here. I would like to thank Tavon and Will for the great customer service while listening to my requests. Great place, will be shopping here in the future again!

My experience was very well processed the guy i spoke with , matt really nice guy very patient because we did look through alot and he went the extra mile and took several different measurements for several different choices to makes sure we were sure and satisfied.

I came in looking for a sectional. Unique was Awesome! Very knowledgeable and professional. He was patient with me since I was indecisive. He gave great feedback and suggestions. I ended up making a great choice and will be returning for future purchases .

I had a great experience at Ashley's Furniture Bryan was the associate who helped us, he was accommodating proficient and knowledgeable and we ended up making a purchase due to his great advice and assistance.

If you could leave zero stars, I would. Tayyad came over to see what he could help with but was not actually wanting to help. The service we were given could only be compared to the sleeziest used car salesperson you could imagine. I don't know if he thought that there wouldn't be a big enough commission for him because of our ages or what. He was not interested in answering any questions or offering suggestions. We left as quickly as we could and went to Columbia where William was very pleasant to work with and didn't make us feel that we were an inconvenience. I suggest if you need anything, DO NOT GO HERE but to Ashley in Columbia instead. It will be a much better experience.

Kudos to our salesperson “Matt” who was extremely helpful, knowledgeable, and pleasant to work with. I would recommend Matt for all your Ashley furniture needs. Our living room set arrived in less time than anticipated. Everything was delivered in perfect condition. Set up was quick and efficient. Very happy with our purchase!

Ashley furniture is the WORST furniture buying experience my husband and I have ever had. We spent nearly 8K on furniture in Nov. of 2022. Putting aside the fact that it took 3 months for our furniture to arrive, when it finally arrived on Feb. 8, 2023. I noticed a manufactures sticker on one of our couches. I peeled it off and there was a huge hole in the couch. I approached the driver who was still in our home, and asked him if he would take that piece of our sectional back and he said that would not be necessary as it would leave our couch missing a piece and instead he would take pictures, which he did, report it and that Ashley’s would be in touch with a replacement piece. Fast forward to later that day, we called our local store let them know what had happened and they explained they could not do anything at the store level but could email the service center. They asked us to email them with photos which we did immediately. After 48 hours we had not heard back so we called again, the store told us they had not heard back and advised they can’t call the service center and only communicate via email. They advised we call the service center. We then called they service center and again explained our story and we’re asked to send photos, which we did. Since that day Feb. 8th we have been on the phone daily with the store and the service center with zero resolution and no responses to our complaints or the fact that we had a couch delivered with a whole. We spent $8K at this store and it offers ZERO customer service, no communication, no managers to speak with and worst of all damaged furniture. What an incredible disappointment for such a large company that claims to produce excellent furniture. DO NOT SHOP HERE. Because if you ever run into an issue you will get no help from your local store and they have no corporate office to assist. An absolute nightmare. We are still stuck with a coach that has a huge hole in it and zero assistance from The store, customer care or anyone on Facebook.

My husband and I went to Ashley Furniture on Saturday February 18, 2023. The Gentleman named Will assisted us and it was a professional and friendly experience. Will was very detailed oriented, and helped us through the entire process. We got a very nice sofa set. We appreciate Will. He then directed us to Pamela at the desk, and she was welcoming, informative, and cordial. Pamela was professional, as well as kind. Thanks Ashley Furniture. You did good.

CUSTOMER SERVICE WAS GREAT

I would highly recommend shopping here. I was assisted by Hayel who was so helpful, insightful and very knowledgeable about the products. Hayel was very patient and answered all questions in a professional manner. I would recommend asking for his assistance.

THE WORST IF YOU DECIDE CANCEL YOUR ORDER YOU HAVE TO PAY %!!!! BECAUSE THEY DON'T KEEP THE DELIVERY DATE AND DON'T GIVE YOU A DUE DATE. IM OUT SOFA FOR CHRISTMAS. WHEN THEY TOLD YOU, WILL BE DELIVERED MIDDLE DIC NOW IS MIDDLE JAN "NOT SURE" "PROBABLY" , SUCH A TRASH!!!!!

Overrated place for furniture..

Da’Onna was super helpful to us getting a bedroom set and mattress! Great service

I had a very positive experience with Pamala. She is very friendly and professional. She answered all of my questions, she returned my call as promised and she is definitely an asset for that store and company. I definitely appreciated the service I received from her.

NEVER EVER BUY anything- not even a $10 duster from this company. Go to Costo where they stand by their products and will refund you if ther standards are not met. There is no customer service @ Ashley and the bed I bought had to be made to break. Spent hardearned money buying a sleigh bed. Took 5 long months to arrive. Six months later, the slat disconnects from the frame around the headboard area. l inspect it and the entire slat system was screwed into the sideboard with four small sized screws. No railings. No support System. My adult weight was being supported by 8 very small screws. I call the store and they send me to a useless customer service line. I call them and they hung up on me twice - their line crackled. third time I get a response to Send pix to an email and wait for a response in 7 to 10 business days. You guessed right- I've been sleeping on the floor on my mattress and nobody has even acknowledged receiving my email and photos. it's been 12 business days and I am due for surgery on my back, of all places in 3 weeks. What a nightmare. I should have spent $300-$400 more to buy a bed at Costco. I have to spend $1000+ and then take this nonsense to the trash. DO NOT BUY FROM ASHLEY even if they are last store on earth, unless you feel like flushing your hard earned $$$ down the toilet.

I came into the store today looking for help, their CSR lady helped me a lot with a lot of things, her name is Pam. She deserve the 5 stars 👍👍

Absolutely the best furniture purchase experince.. Syed was extremely patient and he listened to what I wanted before trying to sell me a product. I came to look and browse. However I purchase 2 sofas.it estate, and 2 king mattresses. Even the Customer Service Reps Pam and Aleena were very professional. I a.m now an Ashley teamsters.

Matt,Mikell, and Pam did a great job. Gots lots new furniture

I went to my buy a sofa and mr. Khaleelullah was very sweet and kind and most very helpful ☺️ …

I purchased there in 2017. The sales person was great. But she didn't stay long and was in sales for some time based on our conversation. Well I paid for one of those furniture demage coverage, it I didn't use it I would get my credit back. We'll must be the fine fine print that it can only be used in the store. No one line purchases or as I was told you just lose your money after 30 days. Now I don't need another lamp or a picture. And items that I found are truly over priced at Ashley can get them at big box store for much cheaper. So never get the so call protection plan even if i had to use it they don't make my furniture anymore. A real rip off and horrible customer service. They could even give me the name if the CEO and clueless on district manger. So I found a face book space were peaple are sharing horror stories. Poor customer service and cheaply made furniture that is falling apart, with photos. never get thethe iand lamps. What I found said is that there is no customer services at all. I even found

Great customer service from Dooley

Stopped in the store yesterday to look for a living room set. The salesperson who came up to me, as well as someone identified as the manager, were unable to answer simple questions about furniture dimensions and what models were on the floor for me to look at. Turns out, this store is not part of Ashley corporate but independently owned. Did not buy here and went down the road and purchased from Gavigan's.

Nate gave us amazing service and an amazing quality sectional for a fantastic price!

My parents and I ordered two sets of tables with chairs during Black Friday of 2021 and had an estimated delivery date of 8-12 weeks as it was an order. We finally received the tables 31 weeks later. 31!!!! I understand that there are supply chain issues going on, but every time I called before they said it's not available yet. Originally we were told by the sales associate that we could get free shipping if we ordered extra chairs and refuse during delivery to get our full money back. Once we refused the extra chairs we were charged with a delivery fee. Called Ashley furniture and all they could tell me is "sorry you no longer meet this promotion". The promotion was 31 weeks ago and youre telling its the same thing? Not only did the manager tell me that the items were delivered to the warehouse in December of 2021, they didnt even attempt to delivery till now. We waited even longer to receive our items and they still charged us shipping. The sales associate clearly lied to us and ended up paying more on items than we were supposed to. 100% will not be shopping here ever again and would recommend everyone to avoid Ashley furniture because clearly the employees are giving false information.

Nate greeted me at the door with a friendly smile. The piece I originally loved could not fit my space so, he offered an alternative that was absolutely perfect! Not to mention more affordable for me. Great experience! I will definitely be back in the future. Five years ago, I wrote this store off and vowed to never come Back because of the salesperson attitude! Today Nate changed that!!

Had a terrible experience with Ashley furniture, specifically the delivery service. I was given a date for delivery, and was told the truck broke down so they couldn't deliver. Then the date was rescheduled for the following day. Sunday comes around and I wait home all down and the delivery never arrived. I was not notified at all that the order would not be delivered. They then proceed to schedule my delivery for Monday, without speaking with me or confirming I would be home. I was not home and they attempted to make a delivery.I never told them I would be home Monday, and then they said well it takes 72 hours to reprocess and schedule a delivery. 0/5 experience and customer service has not been helpful one bit.

They have the worst customer service representatives just save your self the stress

Nate was amazing today with helping me find my mattress and living room furniture ! He was nothing short of Amazing! I will be coming back

I purchased a love seat and a sofa. I waited several months for the delivery. Today it arrived and the 2 delivery guys couldn't get the sofa in my house. I told them to stand it upright and angle but they said no. I agreed to take the love seat and stated I wanted a refund for the sofa. I called the store and was told I would not be allowed a refund for the full amount and they would train 30 percent of my purchase of the sofa When they were bringing in my love seat they kept banging it into my walls and other furniture. I wouldn't recommend Ashley Furniture to anyone. I'd give it zero stars if it were an option

So, I was looking for furniture for my new apartment and decided to stop by Ashely's. A sales rep named Jay helped me out. I found everything I needed and was provided exceptional customer service... definitely would shop there again.

Went in nervous, but needing to furnish my new apartment. Nate Was my sales man and he was very attentive and helped me match all the items for my bedroom and living room. Unfortunately they were not able to help me so I went to price busters instead and got everything I needed and more. Everything came in less than a week where as Ashley’s said I would have had to wait 14 weeks.

I love my furniture! Mats was a very professional and honest salesman at Ashley furniture. If you need new furniture at Ashley's I really recommend asking for Mats.

I love this location the nice young lady Tatyana I think that’s her name. She really helped us with deciding . She was patient with us and very friendly:) wish more sales associates were like that . Can’t wait to receive our new furniture. So thanks to the young lady Tatyana were so excited.

I purchased Furniture on Nov 18th and was told at the time of purchase that all items were in stock. The receipt stated 8 to 12 weeks, which I understood given the current COVID delivery times. Upon the end of 12 weeks I went back to the store which I still had not received the items purchased. I noticed on the website the items were now at a sale price 300 dollars less, and I was told by store associates that per the policy I wouldn't be able to receive the discounted price. The store associates then proceeded to show me my order which had a couch of a totally different color than what I ordered. After being argumentative the sales person I dealt with was able to rectify that I was correct. The store associates were argumentative and not accommodating. I will never shop here ever again they have horrible customer service 😒 I got a refund for the couch and I'm still waiting on bed and dining table.

I went to this shop for “just lookin”. But the crew over there were very helpful and nice, and I end up buying. Hayel the tall guy over there was very helpful and understanding. While I was there on of the ladies who work there found a baby fox in the parking lot. She took it to the vet because it was injured. I think her name is Tatyana.Such a great lady. This is the baby fox in the pic.

I was very pleased with Tatyana's customer service and her pleasant personality. I recommend allowing her to assist with your furniture needs. I can't wait to allow her to assist me in shopping for my new dining room set.

Nice store.. great custmoer service.. highly recommend the lady Knicoal for help!

So I ordered my furniture January 2nd and and it came January the 27th I was very pleased with the service and how I was help I was greeted and help by the young lady named Knicoal she was very nice and pretty I appreciate her services

Tatyana was very assertive with helping me and my partner find a comfortable couch for a STEAL! I CANT WAIT FOR IT TO COME IN!!!

I had tatyana and she was very respectful and worked hard to suit my needs. She found me and my wife a beautiful sofa for a very affordable price. I will definitely be coming back for more of my homes furniture needs.

I ordered my furniture and was told it would take 6-12 weeks . I checked every few weeks on when it will be delivered they kept changing the date and told me if it would be after my delivery date they will offer me good compensation. I got my delivery yesterday after 5 months and when i called for compensation they told me we gave you a big discount when you ordered so we cant offer anything. they lied to me for 20 weeks they never planned to offer anything. terrible customer service .

(Translated by Google) We are newly moved to Catonsville so these days we are looking for dining and drawing room sets. The variety is excellent but above economical prices because of various brands. We recently moved to Catonsville so these days we are looking for dining room and lounge sets. The variety is excellent but above cheap prices due to several brands. (Original) We are newly moved to Catonsville so these days we are looking for dining and drawing room sets. The variety is excellent but above economical prices because of various brands. Nos mudamos recientemente a Catonsville, por lo que en estos días estamos buscando juegos de comedor y salón. La variedad es excelente pero por encima de los precios económicos debido a varias marcas.

If you want your furniture in about six months, then shop at this store… If you want it any sooner, then don’t try to shop here. They’ll tell you an estimated delivery date, provide no updates, and if you call to inquire they just tell you “next month....next month” every time. Complete ridiculousness.

The online purchase process went pretty well. The only issue I have is when I went to the store to see the product before purchasing it online. The salesman wasn't very helpful in getting a power cord for the recliner. He actually said there wasn't one available. I was about to leave the store before I decided to use the cord from another recliner. My plan was to buy the chair at the store but after that experience, I decided to buy it online. I didn't want that store or salesman to get credit for my purchase. Also that salesman and his manager told me the sales price ended that day, however the following day it was still on sale and a price drop of $37.

New update ! We are now at 14 weeks since ordering I was told 2 weeks ago it will be in end of November beginning of December …. Of course I call back and some how now it’s end of December beginning of January ….. guy on the phone says you should probably cancel your order …. So I’ve waited 14 weeks received 3 different times it will come in yet nothing yet and no offer for compensation or anything. The worst part about it I know 2 others who have ordered the same couch from a different location and received they’re orders already this is crazy. I placed an order 10 weeks ago I was told it would take 8-12 weeks. The salesman told me even though it’s saying that it will be sooner I can assure you that. when I called a month ago they said it’s coming in next week. I decided to call again and get an update and now they are saying another 3 weeks . This is past the 12 week window with a lot of run around and no help this is ridiculous. I asked for compensation they said only after delivery can we do that ? How does that make sense they took my money gave me a ton of run around and aren’t even offering to compensate me. I don’t recommend this place at all it’s been a nightmare. I am left with no couch . No compensation . Just run around

I still haven’t received my furniture yet it’s been over 12 weeks. there’s no communication about my delivery it’s way overdue. Update January 4, 2022 it’s been five months still no furniture no one call and I’m still waiting I will not be ordering from this company ever again I contact them and gave my information and still they haven’t contacted me.

Bought a tv stand, and the guy told us it was solid wood but it turned out not.

The sales representative Ola was very nice and helpful. However, outside of that, working with Ashley Furniture has been a complete NIGHTMARE! My husband and I attempted to make a simple return a few days after a purchase and they kept giving us the run around about getting someone to pick up our return. They kept promising to return our calls but never did and we had to keep calling them for updates. None of the staff ever remembered the status of our issue each time that we called. Ultimately, we were promised a refund to our account since they can’t seem to accept our return, but when we called again we were informed that we’re getting a store gift card that has yet to arrive. We will never be shopping with them again so we definitely have no need for the gift card..

The good news was that the sales associate who helped us in May was very helpful as my wife and I picked out furniture for our newly finished basement. And she effectively managed our expectations, telling me that it was likely our furniture would not be in for up to three months; delivery around the end of August.Since the end of August, the goalposts have been moved multiple times, as two pieces of our sectional sofa still had not been delivered. Last month, they told me that these pieces would be in on 10/6.Since nobody ever answers the phone at the store, I drove over, only to find those two pieces are still missing. In speaking to the manager, the story got more interesting. The pieces I am missing are actually in warehouses in the US, but are committed to other orders - PLACED AFTER I PLACED MINE!The manager has reached out to his supervisors to try to rectify this, but after 48 hours, I still can't get an answer. Still, nobody picks up the phone at the store, and the email address the manager gave me won't recognize my emails. Buyer beware - yes, there are supply chain issues around the world. However, whatever system Ashley has for fulfillment doesn't seem to make a lot of sense.I will update this review if/when my order has been fulfilled.UPDATE 10/14 - For the last week, I've both called customer service and stopped in to the store, and every person tells me a different timeline ranging from a "couple weeks" to February. I tried to get the regional director on the phone (the store manager mentioned him by name), but the customer support team told me there's no way to connect me, and refused to have him call me.One of the managers at the store showed me a list of dates for shipments, complete with how many of my outstanding chaise (the ottoman is now in stock, so I'm only waiting on one piece now) coming in the next few months, but she couldn't tell me where I am on the waiting list.I've taken the suggestion of "Jessica O." And reached out by email to the support team, but I can't help but get the impression they really don't want to hear from me. Her response is clearly copied and pasted - if she really wants to help, she has my full name and the location of the store I made my purchase. Feels like you don't care when you just give me the generic support email address.....

DO NOT SHOP AT THE CATONSVILLE STORE. I have been since June trying to get my furniture. It wasn’t until I persisted for a status that I had to finally cancel the order and get my money back. At first they told me they would have to charge me a 10% restocking fee on furniture they never could produce. Then I was told that I was outside of the timeline and they would not charge me. Then the credit card I used I had to be canceled due to fraudulent charges I no longer have. And first I was told by a representative they would take the information confirming that from the bank over the phone. Then I was told in this age of Covid I have to get a letter signed by the bank indicating I got a new card. I asked for a check and they do not reimburse by check. Wish me luck. I asked myself so long as I get my money back why is it important to Ashley Furniture for me to prove I got a new card. Take your business somewhere else or if you decide to do business with them prepare yourself

ZERO STAR !!!!!!!! Never ever go to Ashley store, these people and their customer service is pathetic, I placed my order in June and they asked me to pay full amount in order to receive the furniture in 8 to 12 weeks, and it was a BIG BIG BIG lie, they never delivered my furniture, it's been 5 months and my house is still empty.. They never called me to inform about this inconvenience and never gave me any satisfied customer service. So I went to the store to talk to the manager and as usual the Manger never showed up, and they just gave me my money back after 5 months. So disappointed!!

Bought my accent chair and dining set from here! The sales agents are very polite but not pushy. Great shopping experience!

Don't even waste your time here. We bought a complete living room set in the beginning of June 2021. It's still not here. The first time I called in August, they said it would be here on the 31st. Then, I called Sept. 1, and they said it would be here on the 14th. No explanations, no information, nothing, and bordering on rude when they said they had a paper I had initialed that said 16 weeks for delivery, and I asked them if I had initialed it, then why didn't I have a copy of said paper, cos all my paperwork says 12 weeks? No response :-P 16 weeks later, I decide to call the store and ask for a refund. No answer. I try half an hour later, and let it ring for 2 minutes. No answer. This is during normal business hours around 10-12. I get frustrated and call customer service (And Ashley furniture doesn't make it easy to FIND that main number...just sayin'.) and I spoke to a great CSR named Taylor in Brandywine, who was able to give me information about my order, and when the last few pieces were expected in, and the dates of upcoming shipments of the missing pieces in my order. The Catonsville store has access to that information. Why couldn't they do that when I asked? Because I spoke to her, I decided not to cancel the order, and Catonsville is lucky in that regard. But not setting foot in THAT store again.

Wonderful Staff.

Very friendly staff

The worst store on the planet!!!!!! It appears that they outsource their deliveries to a "third party vendor". The issue is that this vendors doesn't meet the same professional that I received when I purchased my bedroom set . The furniture was purchased 0n 18 Aug.2021 . Now on the date that the delivery was shipped, I noted that the driver parked on the business property two doors away a never made an attempted to check to see the address where he was. My guess we are a business , and because it was a bedroom set the driver was probably confused. But the driver should had confirmed the location but instead they leave while I'm attempting to yell and wave to get there attention and just leave without delivering my furniture. Now I have to wait for a later date to get my shipment. No to mention, "Don't Ask for a refund, they will threaten keep 30% of your money. they even proposed charging me another delivery charge!!!! How about that for customer service. I found out that the driver side no one answered upon their arrival, Well I guess not if you are at the wrong place. Oh by the way my address is clearly marked on the mailbox, the drive stated he took a picture of the door so he could prove the delivery was made . Again they should have payed some attention to me yelling and waving at them. In closing, their third party delivery company should keep close to the professional standards of both Regency/ Ashely

Good quality furniture but sadly its takes a long time for the furniture to arrived. Purchased in May and still waiting for furniture to arrive.

Average selection. The store is said to be divided by style, but lacks distinction.

Don't fall for discounts the prices are already inflated by almost double The designs and ergonomics of furniture is off.

I was able to find to find the furniture I wanted, and had an entertaining visit because of the customer service provided by Aleena. I would come here again for other purchases.

One of the more impressive furniture stores within the Catonsville area. The customer service was great, I went in looking for a new couch and Ms.Aleena was able to accommodate all of our wishes and we left the store happy.

Great customer service! I worked with Aleena and she was very nice and patient and helped me find everything I was looking for. Definitely coming back for other purchases.

My experience here was very awesome because of Aleena especially. It was my first time shopping for furniture and she helped me a lot:)

Minus zero customer service skill.

India and Tatyana at the Ashley home store at Catonsville gave excellent customer service, very nice, patient and gave option in design. It was so easy to make a choice. Thank you.

I did get a nice serves with Aleena, she did a great job helping looking for a bed, i hope i will came back for more.

Great customer service friendly employees, Mr Eddie was a excellent salesman. Very courteous, and respectful to my needs. Keep up the great work.

Very good and helpful team. I just wish the process was a little faster. It took us about two hours to complete the purchase; however, we were buying three different sets.

After visiting several furniture stores in the region, Ashley Furniture had the best selection and pricing for what we were looking for. The sales and administrative staff were helpful and willing to work within our budget throughout the process. Highly recommend.

Nice selection of furniture , though pricey ... currently a big discount offered - however what we were looking at would not be available for 4-16 weeks ... everyone was helpful

My initial visit went fairly well. The second visit to finalize the sale was not good at all. The sales lady whose name is Hope, was suppose to meet me there to complete the sale (it was her day off and I was willing to reschedule but she was adamant on meeting me that Wednesday) but she never showed up. She never called to cancel the appointment nor did she attempt to notify me that she could not make it. She did not call the store to see if I showed up, which I did, and I waited almost an hour for her to show before I left. I ended up going to Ashley's in Columbia where I was greeted by a terrific salesman whose name is Eric and he assisted me with my new purchase and all is well. Just waiting on the arrival of my new merchandise. Thank you Eric for a job well done and, excellent customer service.

Update: Went back after my vacation to get my refund and was charged STILL charged the $89 delivery fee despite then not delivering the couch I purchased. In addition to $288 "restocking fee" for the couch I WANTED. I would not recommend this store. Fine in store purchasing experience. Everything after was awful. Purchased my couch in March 2021. It was set to be delivered on June 23, 2021. When my time window was confirmed I had the couch I'd been using moved out. The couch did come during the time window on the 23rd. When it arrived, The delivery people measured the door frames and the exterior of the packaging of the couch and shook their head and would not bring it in. It was a loveseat, I was told by my sales rep at Gavigan's Furniture up the street, that any loveseat should be able to get through a 29-inch door because you can turn it to its side and turn it different angles. I was trying to explain this to the delivery people but they did not speak English. They took the couch and left. I spoke to Ashley about it they were trying to come up with replacements but nothing panned out. They said I had to come into the office to get a refund. I left my house at 7:00 p.m. because I was extremely busy to go get a refund and they said they could not issue me a refund for 72 hours, and at that time I would have to come in. I am going on vacation. So basically at the end of the day I spent $1,400 in March, I currently have no couch, I also don't have a refund, and I have to be inconvenienced further after my vacation in order to get my money back. I went up the street and got a couch 10 minutes after leaving the store that was in stock and can be delivered in 12 days. I would never purchase anything from Ashley furniture again. Very unaccommodating, not helpful at all, terrible experience.

I really had a bad experience with them first of all I order a coffee table it was supposed to deliver in 4- 6 week but it took them 3 to 4 month still not delivered then finally I went to their store and chose one of the sample in the floor bc I wasn’t getting the one that I order bc their excuse that it is out of stock now. Why they couldn’t tell me when I ordered it??? They have very poor service . So the sample I chose the person deliberately scratched it while delivering. My experience is really bad. This is my last time purchasing anything from them.

I was on the search for a couch and stopped here. They had a decent selection. Hope was my sales advisor and helped me on my search. Hope was very helpful and showed me pieces within my budget. I did notice that other sales advisors were sitting at desks and when you walked by none of them would even look up and smile or say hi. That is the first and only store that I have had that experience. I am looking forward to receiving pe new couch! Thank you, Ashley furniture

I loved the prices also the furniture is made out of good material

Certain staff don't know there job.

DO NOT BUY from Ashley HomeStore. They are the worst of worst. We purchased items from them back in early March -- still no furniture, we've been told lie after lie and keep getting "delayed" -- Customer service is beyond awful and trying to get ahold of anyone on the phone is nearly impossible. The lack of competency and straight carelessness is beyond infuriating. They clearly DO NOT CARE about you as a customer. Save yourself the trouble and do not purchase from them.

The guy who was working with me was nice and explained everything. However (becareful) they put lower price on display and put higher price on the system. Manager was unable to work with. I ll take business to elsewhere thank you. Calculate the price yourself on your phone to double check ✔

Zero should be an option. This is the cheapest and most poorly manufactured furniture you will ever spend money on and they have poor customer service. Do not waste your time, enegery, or hard earned money. Save up and go someplace else. We regret spending all our money in there everyday we sit on teh one side of our couch since we cant sit on our broken chaise ( see photo).

Do not purchase furniture from this particular store. They are eager to help you when you come into the store to purchase furniture, but as soon as they have your money, they really do not care about you. I purchased furniture from them back in January 2021 and was told that the furniture would be delivered by the end of March due to the pandemic, March came and went, still no furniture. I had to call them to ask about the furniture, each time I called it was one lie after another. They kept switching the dates back. Finally when it was time for me to be able to get my full refund, the furniture magically appeared and it was ready for delivery, minus one item. So they delivered my furniture, only for it to be damaged. I called the store and spoke with two different people, the first guy I spoke with, act as if he was ready to get off and didn’t really care that my furniture was damaged. He was no helped at all. Then I called the next day, spoke with another person, Alaine, I think that’s how to spell her name, she was very nasty and rude. She acted as if she didn’t care at all about me being upset about my furniture being damaged. I guess being that it wasn’t her furniture, she could care less. When I asked to speak with the manager, she lied and said the manager was not there and said his name was Robert. I asked when would the manager be back in she said Friday. I’m not sure if she gave me the correct manager name but I will be sure to reach back out to them on Friday to see. The only question I asked if they could come and pick up the damaged item, she said that it would be $150.00 charged fee for them to pick up something they damaged, then she got real nasty real quick. I asked for the corporate number and thanked her and ended the call. Unacceptable! I was not going to go back with someone who lacks customer service skills. I will never purchase anything else from this Ashley Furniture store.

My husband and I have been shopping for furniture for the past 5 months, trying to find the ones we really liked at a great deal. We went to pretty much all of the big furniture stores in the area, Havertys, La-Z-Boy, Marlo, Regency, Value City, etc... only to find ourselves disappointed or pressured to buy something. The staff members at this Ashley furniture store are SUPER friendly and helpful, and no one pressured us to make a decision right there and then. This made us WANT to buy something. We purchased a sectionals sofa, a cocktail table, and a bench, and the staff helped us get a great discount. We stayed a little after store closing time to complete our purchase, and everyone remained helpful and kind until the end. Although we need to wait 8-12 weeks to get my furniture, which I will update my review again when we receive our items, we are very satisfied with the overall experience so far! I would definitely recommend this store to anyone who wants to buy the furniture they like at a great deal.

I went to this store and we bought some on sale recliners in October 2020. Was crazy, but figured because of the pandemic, we didn’t receive them until about end of December/early July. Their service at the store was fine, but every time I’ve called in to the store, I’ve been kinda unimpressed. Once I was put on hold, waiting for someone to pick up, and when they picked up, they didn’t say a word, then just hung up on me. It is now May 2021 and I need to deal with a warranty I have on the chairs and I have called 4 times and the phone just keeps ringing. I spoke to someone once that asked me to hold and never got back to me. I was on hold for so long that I was told to leave a voicemail or call back later by an automated message. I understand customer service is a difficult and thankless job, but consistently this store is downright terrible when you call in to speak to someone.

There was a matter that I needed to solve pertaining to the mattress that I bought. The person that I spoke with name is Shane his custermer service was impeccable, It's very refreshing.

Now that's how customer service is done professionally above and beyond.

Ashley Furniture in Catonsville is horrible, do not spend your money there. I ordered furniture 10/25/2020 and as of 03/29/2021 I still had not receive the furniture. They don't communicate with you at all. I had to keep calling because the date keep changing. The store manager Victor is a poor excuse of a manager not empathy or compassion shown what so ever but proceeded to tell me he us waiting for furniture too. I ended up canceling the order, called what was suppose to be the corporate office I spoke to Chris on 03/29/21 he stated that he was emailing his manager and the district manager would get back to me and if I didn't hear back by 4pm on 03/31/21 to call back. I called and spoke to a young lady I belive her name was Taneka (I am not too sure but I know her name began with T). She proceeded to tell me that a manager not going to call me back because the order was canceled and I would not be getting any type of compensation. I never asked for any compensation.

Mohammed was great! He took the time and really knew his products and made me feel very comfortable with my future purchases!

Excellent service. My sales guy Muhammad at Catonsville was very helpful. We had time constraints and specific furniture and he came through.

Ok

Nice place to shop for furniture. Saw an item on line and went in to see it in person. Bought it on the spot. Delivery and assembly in 5 days. You can't get that on line!

Terrible service. will. never. purchase. here. again.

This is the worst company to deal with i have spent over 5k with them back in September and im still waiting on my kitchen set every time they tell me a day i call them and they say it got extended for another week please go send your money somewhere else that will probably give you better customer service and not be rude like the managers and will probably get you furniture in time not just give excuses about covic.

Have to wait on furniture, not have same week delivery.

Excellent customer service from Dante Waul. He turned a chaotic situation around and brought smiles to our faces. Very clam and respectful. Good Job!

Thus branch has very nice items and great customer experience, recommend this place.

They do not want to honor their protection plan.

If I could rate them accurately, it would be a zero, point zero 0.0. Worst ever

It is just fine. Nothing fancy. You don’t have much options on fabrics. Pricing is above average.

I purchased a sectional from Ashley in Catonsville a little over 2 months ago and paid in full. I was told that it would be delivered within 4-8 weeks. I understand that places are experiencing delivery delays due to COVID, however, it would be an honest business practice if the salespeople were transparent about that. This enables the consumer to make a better informed decision as to whether they want to wait for extended delivery, or shop elsewhere for faster service. I spent alot of money for my sectional and it did not arrive after 9 weeks. So, I called about the delay and was told very casually that I would have to wait another 10 weeks! Now I am left with an empty room with no seating, the store has my money, I have to wait an additional 2 1/2 months without furniture, and I was told that I would have to pay a percentage of my purchase if I cancel my order! It is not fair for Ashley Homestore to benefit from the increase in revenue from sales and delay delivery of products from 5-6 months or more without letting the customer know this up front. Moreover, the store manager with whom I spoke was very condesending and dismissive. She told me, &"Well, I have your initials on the back of your receipt. You only have a copy without the signature. You agreed to up to 12 weeks, so turn your receipt over and look!&" While it is fine that I agreed via my initials to a maximum of 12 weeks, I was told 8 weeks, which is printed on the front of my receipt. I just wonder how many others have experienced this sort of &"bait and switch&" treatment. I would not have issue had they been truthful at the time of purchase, or even called to inform me that there would be an extended delay. I would have planned accordingly. However, they did not and I feel deceived and disrespected. I just want what I paid for and the timeframe to be honored. I understand that situation beyond anyone&'s control sometimes happen. However, in this regard, the store is selling lots of furniture, taking the customers money, profiting from that, and leaving the customer hanging for months on end with no guarantee of delivery date. They have profits. I have no return on my investment! This is unfair to the consumer! I deserve to have my furniture delivered as soon as possible, as well as an apology for the disregard of my patronage and disrespect.

Furniture selection

I just came in because I need several items for my new home. As I started walking around I noticed several sales people with their masks pulled down, just hanging out around the sales desk. Nope! I went ahead and showed myself out.

Best Ashley furniture store. Great prices and great staff

My husband and I were looking for a comfy couch and went to Ashley Furniture. The selection was wonderful and the prices were great-it helped that we went during a sale. I was very impressed with our sales person, Jim Craumer. He let us look around without any pressure and was able to answer all of our questions. It was such a pleasure shopping because Jim helped without pushing us into an expensive model. I normally do not like talking with sales people because for the high pressure and their need to make a sale. Jim Craumer was not like that at all. Thanks for the wonderful experience and we can't wait to get the couch!!!

Very classic place, nice pe5

Helpful sales staff. I didn't find anything that I liked.

Easiest place to go to buy furniture. Really helpful and tolerant of my two little demons that tagged along for the trip. I would recommend that you come to this location for furniture needs

Big beautiful store, nicely laid out so you can walk through and enjoy your shopping experience. I will say though that this is one of the less impressive Ashley Furniture Stores I have been to. The furniture stock looks like nothing new had been brought in for quite a while. We visited in August 2020 and was super disappointed. I don't know if it's the Pandemic that has affected this store so badly, but they are badly in need of a refresh. They need new stock. I also didn't find what I was looking for so there's that. Good natural light coming in the front of the store though. And fairly decent pieces of furniture albeit dated.

Fast and friendly! Great furniture. Stylish and sturdy.

Very little customization. I like modern style furnishings. They didn't have much.

I was I store yesterday to buy a set bed and the girls who works in the front the really professionals a very patient specially I don’t know if I pronounce well her name mundi was so patient with coustmer they were helpful.

Mr. Jim Craumer! Thanks for all your help! It has made my husband and I renovations much easier! Prices, selection and availability were perfect! Thanks again.

Had a pleasant experience at Ashley Furniture! Alec Rossiter was friendly, professional, and allowed me the opportunity to take my time roaming about the store. He provided excellent customer service and l am excited about my purchase.

Delightful experience! Went in looking for a couch, had a very helpful (but not pushy) salesman named Timothy who could not have been nicer. Helped explain our options and financing and answered all of our many questions. We got exactly what we wanted for exactly what we were hoping to pay. Great experience, strongly recommend!

Finding the component that needed replacing was not at all difficult. The lady at Ashley Home repair parts is knowlegeable and kind. However, the part has to be ordered and paid for in person on site at the Ashley furniture store. Not only that, the part cannot be delivered to my residence, but to the Ashley store where I again have to go to pick it up even after having paid a high delivery price to the store. I order many items on line that have relatively low delivery fees or none at all and the items are delivered to my home. The above is why so many stars are deducted as I rate the Ashley Home Furniture's less than great replacement furniture parts service.

Nice prices

Had a great experience with Eddie and his trainee D’Angelo. They helped me so much that I ended up buying 2 more sets for my house .

Quinton was wonderful. He was informative and has the a positive can do attitude.

HORRIBLE SERVICE!!! DO NOT BUY FROM THIS STORE. They will promise you one thing, and then deliver on another. They don't tell you the fine print when you order.

We were greeted at the door by J.O, our sales consultant! He is fantastic! He answered every one of our questions with confidence! J.O. is a man of his word & got us the best deal! We love Ashley Home Store & love J.O!!!! Our new home will be beautiful!

Jordan, Sales Associates and Aleena, Customer Service was very professional and went the extra mile to have me satisfied.....and we left with a smile. I will definitely have family, friends and staff come to this establishment!

My sales rep Jordan was EXCELLENT. He was very personable & polite. He showed me various selections and helped me make a GREAT purchase!!

Quinton was a great help

Quinton was super helpful!

Great customer service!

Priced to high

Bought a couple of items from here. Very helpful staff!

Alec was very pleasant. I really appreciated his service.

J .O. Barcase was a great and professional Salesperson. He was polite, caring, and knowledgeable about the items. He is indeed worthy of praise. Thanks J. O.

I had a great experience shopping at this location the staff was very friendly and professional they help answering all my questions. Thanks to Dennis and asqa. I can’t wait to go back and shop for my New living room set. If you Want great service go to Catonsville Ashley

Loved the pricing. Love the customer service. They are truly nice and spent the time with us. Very lovely people and really enjoyed our time shopping.

Very friendly and helpful. Jordan was a GREAT sales person and Aqsa drew up the paper work swiftly

Great experience. JO is the man, great customer service and very knowledgeable about store products. Highly recommend him and the store!

I went to ashley furniture catonsville and alec rossiter helped me pick up the best reclining sofa of my life I recommend it to every one

Quinton Hill was wonderful! Honest, helpful and patient. He assisted us with measurements, style and gave different options, all while being pleasant and giving excellent customer service. We will definitely be back!

J.O Barcase: He has walked us through the store and handled us with a lot of respect. We appreciated the way he explained all questions we had until we came up with a decision to buy from this store. A great worker!

Quinton was very helpful & patient. He assisted and answered all of questions and concerns in a timely manner. Also, very confident and well spoken, I am a well satisfied customer & thank you!

Quenton and Asqa were excellent sales people. They were extremely friendly and knowledge and served all my wife and my needs. Will definitely be back!!

Quinton goes above and beyond to make the customer pleased as punch

he Did a great job helping us finding our pieces

If not for the courage of the fearless "J.O." this sale could have been lost. This sale could have been lost. Thank you to J.O. and Nimra for making our experience more enjoyable than it started out online. The human side worked this time . Thanks again!

Love this furniture store! Friendly customer service, great furniture selection and reasonable prices! We’ve purchased several pieces of furniture over the years. Exceptional customer service from beginning to end thanks to our salesperson J.O and clerk Aqsa! If you’re in need of furniture def go see J.O!

I really liked this store. I hate shopping for furniture but this store made me comfortable. They weren’t pushy and when I needed help narrowing down my choice the young man was very helpful. I will go back in the future. Great customer service.They were the fourth store I’d been in that day.

My family and i just left and we had a great time. Quinton was really knowledgeable and was a great help when it came to our family and our indecisiveness.

It took 6plus week to get kid bed. Just got it delivered and headboard is damage. Told another 2-6 weeks. Ridiculous

Jordan and Aleena are both fantastic and knowledgeable Ashley Furniture staff members. Jordan went above and beyond with helping us pick out our beautiful new pieces for our new home. Aleena and Jordan both worked well together to give us an awesome price for everything we purchased! I would definitely recommend this store to all my family and friends!!

This has to be hands down one of the worst business I have ever dealth with. I repeat DO NOT buy anything from here!!! I ordered bedroom furniture in January and I have yet to receive them. 2 weeks ago they brought the furniture with parts missing and said they would order it. 1 week later I called them to get update and said they had never placed the order and they were doing it now. Another week passes by and they send the wrong order. I&'m still waiting and have yet to get my bedroom furniture. I can&'t even express the anger I&'m feeling dealing back and forth with them. Man I wish I had read the reviews first. Please do not buy anything from there!!! Worst customer service ever!!

I have never had such an AMAZING shopping experience! I was shopping for a mattress and boxspring for my wife who was about to have a procedure. The sales agent, Jordan was very knowledgeable about the product, and modeled for us how we could have the best possible solution for our sleep needs. We left with an affordable option that will allow for my wife to recover comfortably. Aqsa, when checking me out, realized that my warrant had printed erroneously, and that instead of 5 years, I was guaranteed 10. Thank you so much Ashley Furniture!

very bad service 02/6/2020

My experience was not a great experience coming in to the catonsville store the environment was not welcoming. Store manager was very unprofessional so I will never return to this location again!

Love there furniture will buy some from them soon. Went here with my aunt when she bought her furniture.

Embrace yourself before enter

I'd have to say it wasn't a very enjoyable experience. I felt very rushed the whole time which was very frustrating considering the amount of money I was spending. I was literally chasing him around the store to get to the registers. It was almost as if he was trying to push me out the door so he could make his next sale. I had to tell him to slow down so I could process everything. That to me is extremely unprofessional.This will be the last time I go to Ashley. I will be sure to pass on my experience to friends and family to not use that store or company.

Derin Belanger was our sales associate in the Columbia, Maryland store, and HE WAS SO AWESOME!!! He didn't sell us, he guided us and was real, open and honest. He made sure we were comfortable with our purchase. He didn't force us or try to convince us to make a purchase we were not comfortable with at all. He became like a friend. I think he did an awesome job with making us feel comfortable. H'asaani Boston worked quickly and efficiently to process us and ensuring that we were satisfied customers! Thanks Derin and H'asaani!!!

We have done business with Ashley Furniture for many years. We always buy the protection plan that is offered. The few times we have filed a claim in the past were absolutely no problem. Now they use a company called GBS and they are a scam. We contacted the BBC about them not covering rips and tears in fabric furniture. They said the rips or tears are &"thread separation&" and they do NOT cover that. Their response to the BBB was a LIE! They stated that they were eager to resolve our problem. When we called them back to work toward a resolution , they said the claim was still denied and they had no intention of resolving our issue. They lied to us, the public who reads the reviews on the BBB and to the BBB. I also contacted ASHLEY FURNITURE about the company with whom they chose to do business and did not receive a response. Needless to say, we will no longer do business with them. Read the reviews on GBS before wasting your money. They deny almost every claim submitted to them according to reviewers. Ashley Furniture really needs to rethink who they choose to provided the protection plan.

After recently moving to Maryland, I visited the Columbia, MD store in search of a Sleeper Sofa. After visiting multiple furniture stores, I have to say that the quality of help that I received from Kevin Caffrey (I believe that’s how you spell it) was top notch. I for one hate shopping and he was able to make the experience absolutely painless for me. Kevin was very knowledgeable of the merchandise and was able to help me find the perfect furniture for my bachelor pad. Also I have to say the customer service rep, Angelina, who handled the financing part for me was great. She was very articulate in explaining the financing process and made me comfortable with the decision that I made. Overall the experience was terrific and I look forward to making future purchases at this location...

I went for new living room furniture and had several stores to visit. Ashley was my first stop. I had a little problem with a salesperson. I was disappointed. I had money to spend and I came to buy. I was going to leave until someone else offered to assist me. I give 5 stars because I didn't have to go anywhere else. I was satisfied when I left.

I ordered complete bedroom sets for 2 kids, 2 sofas and an additional dresser. I was told the furniture will come in 2-4 weeks. It has been 8 weeks. I was not notified of the delay until I called to find out what was going on. I then had to pay additional money to borrow mattresses for my children until their furniture comes in. I am still waiting on the furniture I ordered and paid for !

I bought sofa with chase from Ashley furniture. Ask them for 100% lather and paid $4000. I had 5 year warranty also. After 3 years lather got pilled off from different areas, I contact them and i have been advised only stain covered by warranty, not lather pilled off. I felt so helpless and my sofa is look like $200 sofas now.. I strongly suggest make sure you got quality product from somewhere else. not from ASHLEY. DISAPPOINTED !!!!!

Extremely unhappy with our experience regarding delivery of our couch. We were told it would take 2-6 weeks to receive it. Ordered sectional Nov 13th, called a few days later by a woman in the store saying estimated delivery was Dec 12th. That date came and went and we heard nothing. We called and they said it would potentially be the next week. Heard from no one again and we called again on the 23rd. A woman said Jan 10th !! Which is 9 weeks since we ordered! Will not support this business again!

This business should be defined by its broken promises, horrible communication, and terrible customer service. I would not recommend to anyone in my professional or personal networks. BROKEN PROMISES. Save yourself. It is only now that I&'ve read these reviews and it appears that I could have saved myself the headache by heeding the warning of other people here. I purchased my furniture from here on November 17th. They said it would be 2-6 weeks to fulfill my order (but they usually get it done with 4 weeks). That was a long time for me but I fully expected to have my new set by December 28th at the latest.HORRIBLE COMMUNICATION. A few weeks went by and I had not received an update. I had to call them to get an update. On the call, they told me that they attempted to call me in November 24th. This was a lie I entertained, and asked them why they didn&'t leave a message if they called me. They lied and said they were unable to leave a message. This was also a lie because I check/delete my voicemails religiously. I definitely would have preferred that they were honest and say I slipped through the cracks. At any rate, they told me on this day that&'s order would be in December 26. That was within the timeframe so I was not upset at the date. TERRIBLE CUSTOMER SERVICE. December 26TH came and went. I had to call them again. They said my scheduled delivery date was the December 31st. Unacceptable because it was not within the time frame. The next day they called me back and said they could finally schedule my delivery -YAY! No. They said my new delivery date was January 6th. This whole thing could not have gone worst. When I spoke to the phone operator, she was very dismissive. When I asked to speak to the manager, she said that the manager stepped out and would not speak to me. I asked her how there was a store open with no one managing it. Miraculously, she found the &"manager&" who said her name was Nimra. Nimra said that the quoted delivery date was between 2-6 weeks but they have an extra 2 weeks to actually deliver the products to me. Um, says who? I would NOT have ordered the products if I knew that they would take 2 months to be delivered. I asked to be refunded and Nimra said that I would be charged a 10% cancellation fee. I do not plan on paying for a company&'s mistakes and frankly, their dishonesty. I hoped I would not have to resort to negatively reviewing someone&'s business, but I really do wish I would have been warned about their practices. Perhaps is Nimra and Sherri (who was apparently out of town with a family emergency ) would have made themselves available to me and made an effort to fix the issue, I would not have had to resort to such measures. Oh well, it&'s the readers luck. My headache will hopefully save you from the same misfortune.

Purchased sofa on November 19 and was told 2-6 weeks for delivery. On December 3, they called to tell us they would deliver on December 27. We were SO excited to get our new sectional in time to laze around on it after Christmas. We&'ve never bought such a big sofa before and it was the best holiday gift to ourselves EVER! So, rearranged holiday visits, work schedules, parental duties and old furniture to get ready for our new sofa. I just got off the phone with the store to see what time and they quickly told me that was only estimated and we are now scheduled for Janiary 12. First of all, I&'m having a super hard time believing you and, second, why are you making us wait 8 weeks without so much as calling? Booooooooooo Ashley. Happy holidays to you, too. Geez.

Do not buy your furniture from here. I went to Ashley home furniture store to make a big purchase on a couch that I want to keep for years. I invested over 2000 on a sectional couch . I purchased an extensive warranty which covers any incidentals that is good for 5 years after my manufacture warranty which is good for one year I’ve had my couch for a total of 4 months and for the past two months I have been going back and forth with their third party Maintenance service that is supposed to repair your couch this third-party service is only available on Fridays and one Saturday a month and can’t give you a timeframe of when they’ll be in your home until supposedly the day before two times I’ve had an appointment scheduled for the maintenance man to come look at the couch the first time they didn’t call me the day before and set up a time frame the second timeThe maintenance me and lied and said he had been to my house call my phone five times and knocked on my door numerous times I was home all day long this is not true once I Scheduled a third appointment to have the couch looked at And took off work again the maintenance man let me know that this was a manufacture defect and he would not be able to fix the couch the couch would have to be replaced then called back by Ashley furniture she wanted to set up a date to come pick up my couch to rebuild the inside. So not only did the maintenance man inform me that this is a manufacture defect ashley will not provide me with A new portion of my sectional after all the money I’ve spent headache I’ve went through with the third-party service department the lies I dealt with when the sales rep told me the couch he told me if anything was ever wrong with it they were fully replace any portion that didn’t meet company standards also that if I called my extended warranty Provider that I would be provided a free cleaning kit for my couch that also is not true please do not fall for the Maroge that their sales people try to sell you I would never do business with Ashley furniture again and unfortunately I’ll have a broken $2000 couch in my home for an extended period of time Because I trusted the name Ashley furniture

Update: was called by Ashley Furniture and was told they will replace it. Considering shopping at Ashley Homestore? Consider this: I bought a bedroom set for daughter. After 3 weeks the box spring broke. Despite being under a one year manufacturer&'s warranty and despite purchasing an extended warranty, the &"customer service&" department refused to replace it. Way to stand by your product!

This was the best furniture shopping experience I’ve ever had! Big shout out to Zach and Kevin! They made me feel very comfortable with my purchase. Walking away a happy customer! I definitely recommend this location for your furniture needs!

I just visited the Ashley store on Baltimore National Pike. I asked about a Bar High Set. The salesman said they didn’t make these sets and walked away. Leaving me standing there, not knowing if I might be interested in anything else. As I made my way to the door, he said maybe I should go to Regency. I am still shocked at his dismissive demeanor. Won’t be back ever v

Salesman quinton hills was very helpful and very educated on his merchandise! I came out with more and spent less!

Walked into the store on Black Friday 2019, I could've counted on one hand how many customers were in the store, I got in walked around and no one greeted me, when I was ready for some assistance to purchase my chair, I had to go looking for an employee, one lady just looked at me, and the others at the table was debating who's up next, the guy who got me didn't even mentioned his name or any kind of information, I was asking all the questions. he only gave me a card after I brought that sofa. the customer service in that store was very bad and Ashley needs to address this.

Went to several stores and Ashley had the best selection of what we were looking for. Good prices and service. Jordan and Enshika were fantastic help.

(Translated by Google) they did not attend me (Original) No me atendieron

Customer Service was non existent. My girlfriend, two year old daughter and myself entered Ashley furniture and was not greeted or asked if we could be helped. Their were several people at the entrance. A woman came in directly after my family and I and she was greeted immediately. They asked her if there was anything she needed help with and so on. My family and proceeded to walk the whole store and still nobody came to ask if we needed help. One lady spoke barely but did not offer any assistance. We then finally went to the desk and spoke to a gentleman who appeared to be in charge and it wasn’t only until then when a Representative came over and offered assistance. When I told him nobody offered assistance the representative proceeded to tell me first that the lady has cancer and is a little slow these days and then proceeded to tell me the other women were managers and can’t assist anyone. These were the same women who offered assistance to the woman who came in directly behind me. We got approved for the dining room set online or we would not continued to do business. The service was awful.

I,Raymonda Fullard had the most memorable Furniture shopping experience at your Ashley HomeStore on Thursday, November 21,2019. Salesman Jordan Qassim greeted my daughter and I at the door as though we were special guest. He was extremely attentive but not overzealous. We were invited to try out as many couches as it would take until I found just the right one. I am very pleased with my selection. I only hope that it will fit well In my family room, smile. I became so excited that I forgot to take the measurements of this particular sofa and chaise. I recently relocated to Maryland from Northern California. Unfortunately, I wasn't able to move my favorite couch that I had purchased from Ashley HomeStore there. It was my plan to search for site once I got settled in. I'm grateful that a mailer invite arrive in the mail, it was right on time. Thank you very much! I appreciate your service, the quality of furnishings and will continue to patronize Ashley HomeStore. Sincerely, Raymonda Fullard

The sales people are really nice to work with. However the front office staff are rude and condescending. For some odd reason my phone number was not listed correctly and they were not able to reach me. It resulted in our delivery being delayed by more than 45 days. When we finally went to the store after being on the phone multiple times them they said when you sign you should have verified everything was correct. She was very insistent that it was my fault. May be I need glasses but they could have intimated me via post/email .

We had a great experience with Quinton and Aqsa. They were very kind and knowledgeable.

Tim Boyd was exceptional helping us with get a bed and mattress. Also Anshika was great helping us with get us a three year interest free financing. I definately will recommend this Ashley store.

Great deals, Great service! Timothy and Anshika helped us get exactly what we wanted and out the door fast!

Quinton Hill, excellent customer service, Aqsa knowledgeable in delivery information.

Had a great shopping experience, Aqsa and Quinton were super helpful!

my experience was very delightful. they were polite and helpful. i would recommend this store to everyone I know.. I appreciate the customer service... Aqsa and Jo

We came in for bedroom furniture, Tim and Aqsa were amazing and was able to get us additional discounts. Thank you so much!

Thank you for the best service Aqsa and Eddie!

Furniture looks very nice and the showroom is very well organized, excellent experience, I had the time to look around and got a very good guidance and assistance from the salesman, Eddie. and a very nice attention over the whole process.

Excellent customer service! Aqsa and Baha was wonderful. I experienced great customer service. KUDOS to both of you.

We bought couple of furniture from here, eddie and aqsa were really helpful.

Timothy and aqsa were great amazing for service received during visitation at catonsville Ashley furniture

Tim, Eddie and Aqsa are very professional and friendly. I enjoyed my experience with each of them.

Angelo and Neimra were nice and professional. Thanks

Eddie was very helpful and friendly along with asqua!

Came in looking for mattress said up front don't want tempurpedic and he takes us too the temperpedic mattresses We walked out

Thanks to Aqsa, Alec, and the whole team at Catonsville Ashley furniture for being so welcoming and accommodating while I was buying my bedroom set! If you want excellent customer service come to this location!

Purchasing a Bedroom Set for My Mommy for Her Birthday, Jordan our Salesman was extremely helpful and Pleasant! Aqsa our Customer Service Rep was also very Nice! Thank you Both! I will Be back...

Tim and Aqsa were terrific. Very pleasant furniture purchasing experience. Would definitely recommend. I will be returning.

Rani & Timothy were so helpful! Great all around experience. Tim was not pushy in anyway, but still pointed us into the right direction. 10/10 Would recommend.

Great experience dealing with Rani and Tim. Made buying quick and easy!

Great service! Very friendly and knowledgeable!

Great experience here!! Would highly recommend! Go see Rani or Timothy here at Catonsville Ashley’s furniture!

Great experience with Agsa and Mr. J O today!!!!!!!

Very friendly staff,would like to thank Timothy and Aqsa for the help,they made it very easy to make my decision

We bought living room furniture and a coffee table 2 months ago, sales people are nice but when you are buying furniture from them make sure their return or exchange policy, even on a future order return as they charge 10% restocking fees on the things they even don’t have in stock, it’s a franchise not a Ashley owned store, so be careful while making your final decision, also look around for some other furniture buying options. Make sure check delivery of your furniture before the driver leaves, delivery service is not responsible for any damages/marks, you forgot to check hence keep the damage furniture. Very tricky store policies, I hope that’s helps other people while making decision.

I had really good experience with store and employees. First of all the good thing about the store is they work to make us happy ! They are not typical salesmen! I got my bed , mattress for really good price . Mr. John helped me a lot to find a good mattress for a picky person ! It was a good experience! Hope to see you soon guys for living room set !

Aqsa and John were awesome!

Service was great and manager was very flexible. Staff made my buying experience worth the purchase.

I had a great experience shopping with Mr. John here at Ashley Furniture Store. He immediately gave me details about sales and was very kind with the final purchase. During check out Norma made the process easy and helpful. Ashley Furniture Homestore gets my vote.

Great experience very professional I love this store.John,Nimra

Tim and Nimra were both very friendly and helpful- I found an excellent deal on a few nice dining chairs for my apartment, and setting up the order was easy!

AQSA. Worked with Timothy Boyd. My husband and I have been looking for a bedroom set for more than two years. Timothy was extremely helpful and we found the perfect set for us, thanks to his help. We greatly appreciate it, and highly recommend him and this store!

I walked in and Jordan and Aqsa made my experience quick and easy. No hassle or unchanging. I would come back to shop in the future.

Look for Timothy and Aqsa!

Timothy Boyd was very knowledgeable and helpful in making a decision on which sofa Would work best for us. And Anshika made the paperwork and financing go without issue. Thanks for all your help.

Jordan was my salesperson and he was very helpful and the associate Aqua was courteous and polite. There prices and selection were very good.

Timothy was very helpful in picking our couch. Rani was also helpful in completing the purchase. I will be back!

Came in after buying from another store and immediately realized that I had made a mistake by buying the furniture at the other place. I decided to cancel my purchase at the other store. Let me tell you that Jo is beyond helpful and amazing. Did an amazing job at helping me pick the right pieces gave and me a great deal. Rani at the front desk was also super friendly and made the check out process super easy. Will definitely be recommending Ashley Furniture to all my friends and family. Thank you Jo and Rani for all your help, you guys are the BOMB!!!!!

Wonderful people working at this location helped me pick out a bunk bed set for my 7yr old daughter. Thanks Dennis and Aishah 😊 🙏🏽

Liked the services Eddie Aqsa is very good

Had a great experience buying the perfect mattress for my daughter with Timothy and Aishah. Highly recommend you go in and see them.

Great selection for furniture, awesome service. Thank you Mr Barcase & Ms Anishka for helping me pick a lovely piece for my living room

Great experience! Jordan was a great help! Really helped me get exactly what I needed with a great price. Rani was also great!

Had a great experience finding and getting the living room and dining room furniture I was looking for. Got amazing amounts of help for Jordan and Roni - customer service reps. Definitely Will buy from there again!!

Very friendly staff. Rani and Timothy were extremely helpful

Aqsa and J.O. were so friendly and incredibly helpful in helping me find furniture for my new home. Ashley furniture has always shown me great customer service and amazing prices!

Alec Rossiter and Aqua were both very helpful and friendly! Very happy with our purchase.

Jordan the sales associate and Nimra the office manager were awesome, they kept me under my budget for my dinette set. Thanks!

Aqsa & Waleed provided excellent customer service! Fast and easy and don’t bother you! Make it easy!

Aqsa, Angelo and J.O. were fantastic. Thanks!

Aqsa and Eddie Elahi of Catonsville were amazing. Would highly recommend them if you’re in the mood for excellent customer service.

Alec was very patient and very helpful. He was very accommodating. Norma was very nice. Thank you.

Timorty and Aishah wer e of tremendous help with friendly service that surpassed any that have seen in long time.

Timothy and Anshika were extremely helpful with helping us pick out our couch. They were able to help us find exactly what we wanted. They made it easy and were able to answer our questions when we weren’t exactly sure which pieces we wanted. They were also able to show us the image of the pieces that were not available in the store. We had a great experience and will be back!

Ms. Rani and Mr. Angelo were extremely helpful in our search for a new bedroom set. We have purchased our living room, dining room and bedroom sets from Ashley's. Very satisfied! Mr. & Mrs. Atkins

Customer service was very professional especially Aqsa and Eddie. It made my shopping experience relaxing and stress free.

Very nice place and very friendly staff. Aqsa and nimra provided me with great customer service. I would definitely come back.

Eddie and Aqsa were great,they help find the best Sofa.

BROUGHT FURNITURE FOR MY ENTIRE HOME.GOT IT DURING A SALE,AND PRICES WAS STILL EXPENSIVE.MY BED FELL APART,AND ASHLEY’S WON’T DO ANYTHING ABOUT IT. DON’T WASTE UR MONEY HIGH PRICE FURNITURE PRICE BUSTERS QUALITY.

I am very satisfied with the service that Jo and Aqsa gave.

Received great service and an amazing deal as well thanks to nimra and Alec!

We had wonderful experience with nimra and timothy we got a great deal it was amazing I'm really happy with my purchase

The sales associate-Jordan and the customer service-Nimra are awesome. Very helpful I love what I GOT!!

Aqsa and Timothy did an awesome job today assisting me with my purchase. I am very satisfied.

Timothy was awesome got in and out and a fair price. Rani showed us everything and broke down price so we knew what we were paying for each step.

Rani and Waleed great service and fast!

Great experience with DERIN BELANGER. He's an awesome salesman - not pushy, eager to help, and even moved furniture around the store to help us see different pairings. And when we needed help with financing, TIFFANY BUTANIS was extremely friendly and helpful. All around awesome.

I had a great experience purchasing a new bed with Timothy and Aqsa! They were really helpful explaining the best features and options for the bed so it can be a delightful, good night’s rest!!! (Thanks to Alec also for his help the day before!!!)

Reasonable prices. Was willing to work with me regarding pickup. Threw in the protection plan for no extra charge. Thanks Aqsa and Waleed!

Alec Rossiter & Aqsa excellent service!!

I had a wonderful customer experience with Eddie and Aqsa. The prices were exceptional and I walked out with a beautiful dining room set. I would recommend this location to family and friends!

Bought a bedroom set from Ashley Catonsville ( big mistake). Since it was out of stock, been waiting it to be delivered for a few weeks. Bedroom set came, yet the most important parts -the bed supports are missing! how great is that? And they are saying they are out of stock. I just don't get how it works? Called the store, of course, they don't have any information about it. Called the warehouse, same- no info. Who supposed to know the answers? They would have let me know that the most important parts of the bed are still out of stock, but instead they decided to sent the set without those parts. Now the bed set is here, yet I cannot use it. And most importantly, nobody is telling me when I will be receiving them. On top of that, the drawers on dressers are not sliding right. One corner sticking out and the other is not.

Bought a bedroom set from Ashley Catonsville ( big mistake). Since it was out of stock, been waiting it to be delivered for a few weeks. Bedroom set came, yet the most important parts -the bed supports are missing! how great is that? And they are saying they are out of stock. I just don't get how it works? Called the store, of course, they don't have any information about it. Called the warehouse, same- no info. Who supposed to know the answers? They would have let me know that the most important parts of the bed are still out of stock, but instead they decided to sent the set without those parts. Now the bed set is here, yet I cannot use it. And most importantly, nobody is telling me when I will be receiving them. On top of that, the drawers on dressers are not sliding right. One corner sticking out and the other is not.

Bought a bedroom set from Ashley Catonsville ( big mistake). Since it was out of stock, been waiting it to be delivered for a few weeks. Bedroom set came, yet the most important parts -the bed supports are missing! how great is that? And they are saying they are out of stock. I just don&'t get how it works? Called the store, of course, they don&'t have any information about it. Called the warehouse, same- no info. Who supposed to know the answers? They would have let me know that the most important parts of the bed are still out of stock, but instead they decided to sent the set without those parts. Now the bed set is here, yet I cannot use it. And most importantly, nobody is telling me when I will be receiving them. On top of that, the drawers on dressers are not sliding right. One corner sticking out and the other is not.

AQSA & Timothy Rod doing great job . Help us a lot in selecting the stuff

It was really a wonderful experience today. Waleed and Aisha were very helpful assisting my mom with buying furniture. Great customer service. Happy customer 🤗

We received excellent service today from Waleed and Aqsa tonight! Love the couch and dining room set they helped us with!

My family came just before they closed and we thought they would be exasperated but everyone was very helpful. Waleed, our rep, was very helpful and our finance manager Aisha helped us understand the financing down to the last red penny. Thank you Ashley furniture!

We stopped by Ashley furniture looking for a couch for our new apartment. This was the third store we stopped by. We thought we would just look around but they were having a great deal. Will (Walleed) answered all of our questions and made sure we were taken care of. We confirmed our measurements and came back to purchase a beautiful couch. At checkout Aishah was super knowledgeable and helpful. Definitely recommend this location. Great options and great customer service.

Aqsa and Angelo were very helpful and professional

We were very happy with how we were treated by Jordan and Aqsa. It was a pleasant experience dealing with Ashley.

Awesome salesman really please with service.

We got such a great deal! Angelo was very helpful and quick. He found us exactly what we needed. We were in and out with no problem. I’m very happy with their services.

Great service by Timothy and Aishah. Quick turnaround.

Dennis and Aqsa were great! Thank you for a great experience!

I had an extraordinary experience today shopping for a formal , but new style complete dining room set. I’ve been shopping for about a month and I found myself attracted to the new platinum look. They are plentiful in most large furniture discount stores, but I found them to be overpriced and of poor quality. I’m an older lady and used to fine furniture I walked into ASHLEY today and was met by a very pleasant Tim Boyd. I told him what I wanted. We walked around, and with his helped I spotted my dream dining room set in about 15 mins., plus it was on-sale for 1/2 price. Timothy made me very comforts and offered pricing which I was not aware of. A beautiful set of very good quality. We ventured on to the business desk to complete the transaction, where I met Ahisah, who was also very polite and professional. The whole process took about 45 minutes. An A-plus for both of them and a Definite 5 Stars to Ashley Furniture

Great place and Aishah and Tim were a pleasure working with fast transaction and great product

I wish I could give 0 stars. Horrible customer service. The sales people have zero knowledge on what they are selling. Extremely dishonest sales practice. I wish I read the yelp reviews before I entered this store. If you must buy please research prices on the Ashley's website.

I wish I could give 0 stars. Horrible customer service. The sales people have zero knowledge on what they are selling. Extremely dishonest sales practice. I wish I read the yelp reviews before I entered this store. If you must buy please research prices on the Ashley&'s website.

Tim and Aishah are awesome! They made the purchase process a breeze!!

Amazing experience in the store , staff was knowledgeable and very helpful, definitely gave us options according to what we were looking for. Definitely giving props to Dennis Holevas & Aqsa

Horrible customer service, horrible, low quality furnitures, we bought complete sofa and love seat, within a year, middle seat broke, even though we had extended warranty and paid additional $150:00 for repair, they are still giving us run arounds, refusing to repair or give us another sofa which they said they would if they couldn't repair the sofa, contacted customer service-said it would take a week for us to talk to a manager, What? Beware people!

Came during the Labor Day sales, and had a relatively pleasant experience in the store. The associate who helped us was really friendly, helpful, and knowledgeable, and did his best to meet our needs. When we decided we'd hold off and come back another day, the associate told us if we would just make the purchase he'd give us a special discount, a price we couldn't get anywhere else. Afterwards, I realized the prices we paid were actually much higher than the ones online on the Ashley's website. They also delayed the delivery of the furniture by several weeks after I was guaranteed by the associate that it would arrive within a certain timeframe. A little disappointed, but not a super bad experience overall.

Pushy know it all Salesman and bashed my President who is doing an awesome job at MAGA!!! We'd made the deal and when writing up the order and paying going over invoice he left out the main unit in which the purchase was for, the Chest and then got smart saying "he told us what we were getting," in which he did not and he blew the entire $2,000.00 purchase and the deal was CANCELLED right then and there because of his know it all sarcastic attitude and money was refunded. We got a much better deal at REGENCY FURNITURE much less than the $2000.00 and it INCLUDED the Chest Drawer AND DELIVERY AND SET UP. Got a blessing in disguise.

Wonderful experience. Salesman Zawar and office rep Nimra were great to work with. Will definitely shop again.

Timothy and Aqsa were great with assisting me with my purchase. I would come back here anytime.

Timothy Boyd & Aqsa were fantastic!!!!

Timothy and Aishah . We have wonder time with. Them very helpful. Thanks.

Quinton Hill was most helpful to My Wife and I,in selecting the perfect furniture for our home.I will be back later to purchase more and especially ask for Him.Thank You

Great experience at Ashley Furniture. Timothy and Aqsa were super helpful with the transaction!

Timothy and Anshika were both very helpful in making our shopping experience easy

Managed to buy a bed and mattress for my first apartment nice and easy with the help of Timothy and Anshika.

Nice furnature and great prices

The sales Associate Cameron and the Customer Service Representative Louise were very attentive and professional and the purchasing process was a pleasant experience. The furniture was received and set up as scheduled. The quality of the furniture (Flynnter Queen Panel Bed) is below satisfactory. The inner (owner-facing) side of the footboard is roughly finished (similar to the way the back of furniture is usually finished), constituting a very unpleasant look and feel for the bed owner/user. The transversal mattress-supporting boards are unfinished, with splinters coming out all along them. Happy with the service, unhappy with furniture quality.

Timothy and Rani provide the best customer service. Timothy was very helpful and patient as I made up my mind. Go see Timothy and Rani!!!

Alex and Aqsa were amazing!

Very easy to order. Timothy and Anshika were Friendly and knowledgeable. Would come back again!

Purchased a beautiful table. Staff was very easy to work with. John and Anshika made the process so easy. Will definitely come back purchase more for our new home!

Anshika, Timothy, and Aisha gave superior customer service! We love shopping at Ashley furniture! Timothy was so helpful!

Anshika, Timothy, Aisha gave superior customer service!

Timothy and Aqsa were great! Made obtaining our extra piece super easy!

Mr Timothy Boyd was extraordinary and very professional and helpful in helping us to select what we wanted. Also, Ms Anshika was provided us excellent and wonderful service. You guys are the best! Thank you.

Found a great deal and two lovely pieces for my living room. Timothy Boyd was quick and helpful with questions I had and Anshika made check-out and scheduling easy!

Aqsa and Quinton did a phenomenal job! I great appreciate their assistance as well as the work they did to provide me the best deal possible.

Had a wonderful experience with help from Alec and Aqsa. Will definitely recommend to all of my friends.

Aqsa and Dennis were amazing! Please ask for them in the store!!!

The salesman, Jordan was extremely helpful and knowledgeable. At the checkout department, Aqsa helped us very efficiently and thoroughly in a very efficient matter.

Great shopping experience. Quinton and Aqsa provided lots of detail and were very helpful while we picked out our bedroom set.

Jo and Aqsa were extremely helpful in trying to find us a beautiful table for our new house. They worked within our budget and made the experience really comfortable and relaxing. Crazy sale going on now, go check it out!

Waleed and Aishah were a pleasure at our time in Ashley’s Furniture Store. Will definitely return if we need anything else!

My compliments go to Timothy, Eddie, and Aisha. They went above and beyond to help me make my sofa purchase a really great experience.

Great service and great representatives from Alec and anshika

Great service from Dennis !! If you ever come to this location ask for Dennis 😄

Aqsa and Alec gave wonderfull service. Excellent staff and good custome service. Very courteous.

Tim and Aqua were amazing!

Do not go to this store, they are complete scam artists. Ordered furniture and when they sent the wrong thing doing a bare and switch they charged us 400.00 to do a restocking fee and would not allow us to send it back when it was delivered. They are complete thieves! They steal money from their customers plain and simple!

Sales people are good decent after that any problems or issues they are horrible to deal with. Poor communications and follow up. They have zero interest in trying to make sure you are satisfied. They delivered furniture where two pieces were damaged and they referred me to the &"repair&" department and good luck there very noncommittal. I just called the store to speak with a Manager and someone who was illiterate sounding answer the phone and didn&'t know the name of the store manager on duty???? Now I&'m being called to take pictures of the damaged furniture and send them pictures after 10 days of waiting to now wait again. I&'ve ordered from them before and this will be the LAST and in fact I may need them to come get the furniture.

Sales people are good decent after that any problems or issues they are horrible to deal with. Poor communications and follow up. They have zero interest in trying to make sure you are satisfied. They delivered furniture where two pieces were damaged and they referred me to the "repair" department and good luck there very noncommittal. I just called the store to speak with a Manager and someone who was illiterate sounding answer the phone and didn't know the name of the store manager on duty???? Now I'm being called to take pictures of the damaged furniture and send them pictures after 10 days of waiting to now wait again. I've ordered from them before and this will be the LAST and in fact I may need them to come get the furniture.

I originally wanted to give 5 stars because we really enjoyed our experience in shopping here. The Salesman, Angelo, was very helpful, greeted us and directed us to where we could go, checked on us, wasn&'t overly pushy. The prices were good compared to what we&'d seen.. after the 50-60% markdown. Now this is where I&'m taking off the one-star partially. I happened to read couple other reviews about the high prices just to get marked down.. and I happened to look online and half of the stuff I purchased was cheaper online. To the store&'s credit, I called and they were willing to give me a refund to account for the difference. My advice.. shop online. You&'ll likely get the same prices or cheaper.. or if you go to the store to feel the piece out.. compare the final price they give you to what you find online (on your phone). You may have to ask for the furniture name piece. I&'m sure if you did that, they could also pull it up and give you that online price. Just don&'t get too sucked into the 50-60% off. Cause it&'s just a game to make you feel like you saved a bunch of money... when they&'re just bringing the price down around what it really is online. Overall, was still a good experience... just got that taste in my mouth like I was played a little, but they made it right.

I originally wanted to give 5 stars because we really enjoyed our experience in shopping here. The Salesman, Angelo, was very helpful, greeted us and directed us to where we could go, checked on us, wasn't overly pushy. The prices were good compared to what we'd seen.. after the 50-60% markdown. Now this is where I'm taking off the one-star partially. I happened to read couple other reviews about the high prices just to get marked down.. and I happened to look online and half of the stuff I purchased was cheaper online. To the store's credit, I called and they were willing to give me a refund to account for the difference. My advice.. shop online. You'll likely get the same prices or cheaper.. or if you go to the store to feel the piece out.. compare the final price they give you to what you find online (on your phone). You may have to ask for the furniture name piece. I'm sure if you did that, they could also pull it up and give you that online price. Just don't get too sucked into the 50-60% off. Cause it's just a game to make you feel like you saved a bunch of money... when they're just bringing the price down around what it really is online. Overall, was still a good experience... just got that taste in my mouth like I was played a little, but they made it right.

This was our first time here to purchase furniture for our new home. Jordan Qassim was our sales associate and he was awesome! He let us know that he was fairly new, and was very honest about what he knew and what he didn't know. He's very personable and genuine. Keep up the good work Jordan, you have a bright future in sales. His manager, TJ, was also very helpful in making this purchase work for us! Can't wait to get our amazing bedroom set!!

The sales staff were amazing

We had a very pleasant experience. The sale person, Tim, was very helpful and patient as we made our selections. Anshika completed our offers quickly.

Me and my mom walked into the store and were automatically greeted with smiles and humor. The customer service was excellent! Even though we did not find exactly what we were looking for, Mr.Dennis still made an effort to make sure we explored all possible options. He was very patient with us! Next time we come to Ashleys, I will be sure to always ask for Dennis, he is great!

Had a pleasurable experience at this store. Helpful and extremely friendly and patient staff. Kudos to Masse and Rani who took the time to make sure I left a satisfied customer.

Dennis and Aishah. Dennis was excellent with the entire process. He was very professional and very patient. Aisha explained the financing and delivery options very clearly. I’m very well pleased and excited about my purchase!

good service, I'll be back

Bad shopping experience! Was blatantly lied too.

I went in and the sales associate was nice and informative. The furniture that I got was a bed and I have had it now for 3 weeks and I love it. I will recommend my family and friends to the store anytime. Thank you all for your help!!

My fiancé and I recently purchased a house and were looking to furnish the entire house. We originally went to another furniture store and had a NIGHTMARE experience. We decided to check out Ashley’s Furniture in Catonsville and it was the best decision! When we walked in lovely Aneika greeted us right away! She was very helpful and let us pursue the showroom until we were ready to make a decision. We got a great deal on a Sofa & Loveseat! Aneika & Aqsa were great to work with - they were both very helpful and informative! If you are in the market for new furniture I HIGHLY RECOMMEND you stop by Ashley’s Furniture and ask for Aneika & Aqsa!

Nice Furniture, go see Z if you want the deals.

Let me preface this by saying that I have had an amazing experience with Ashley Furniture Homestore in a different state in the past (Lexington, KY). I could not be happier with my purchase of an entire living room and bedroom suits and two bookshelves. The Catonsville location, however, was an entirely different experience. I purchased a bed and mattress on 6/1 and was initially told that it would be available on 6/12. After that date passed, I was informed that they were "waiting on the mattress" and that the new expected date was 6/17. When I did not receive a call on the 17th, I called the store. Customer service there was completely unhelpful, and I received no information beyond "we are still waiting on the mattress." The new expected date was then moved to 6/19. Again, no call on the proposed new date. When I called the store again, I was greeted by the same unhelpful customer service representative, only to be told about the lack of a mattress. My wife then called, while I was at work, to file a complaint and see if she could get any additional information. The very same unhelpful customer service person was rude and hung up on her. When she called back to speak to a manager, she was told the manager would return her call, only he never did. On 6/21, I personally went into the store and spoke with one of the managers, TJ. He at least feigned interest and attempted to be helpful. Though I still got no explanation why the mattress was missing for so long, he tried to find another one and add it to my ticket, stating it would "be in the warehouse on 6/28." I asked for a scheduled delivery date on 7/13. Within the preceding two days, I did not receive an automated call for a 2-hour window as I had been expecting. I called the store yet again, and the very same customer service person answered, only to ask "who told you delivery was scheduled? You must be mistaken." When I explained I had spoken with TJ and that he was supposed to schedule delivery, she said "well, we're still waiting on the mattress." I was placed on hold again and was disconnected. At this point, I gave up and went with a different furniture company. I was able to purchase and receive the items within 1 week, where Catonsville Ashley Furniture failed in 6 weeks. The sheer ineptitude and lack of compassion/consideration of their customer service is mind-boggling. Truly, the left hand did not know what the right hand was doing. To this day I still have no idea what happened. After canceling my order and demanding a refund, I received a call from their corporate customer service, stating the "mattress ETA is tomorrow (7/19), and that my director will comp you $400 if you're interested." So, let me get this straight. You're willing to discount $400 off of a $2200 mattress that has been delayed 6 weeks? It would be egregiously insulting if it weren't so comical. I would give this even less stars if possible. You are better off going some place else.

Great customer Service and Alec was fantastic!

Had an amazing experience. J.O. and Anshika were very helpful. None of the typical pressure sales techniques, but readily available to answers questions and get us a great deal on our furniture.

Timothy helped me find the perfect couch for our loving room and Aisha did a great jpb checking me out! Highly recommend!

Fony sale prices with 50% discout and try to make you feel you are getting a deal. Ashley and Regency is owned by same company. Sale some of same items with completely different prices.

Do NOT waste your time....Its poor quality furniture and a sales staff with horrible ethics. I am sad to say I purchased several items here and am disappointed with all of them. Especially the Caroline dresser...It is not even a year old and all the silver is peeling off. I reached out to customer service and they told me the peeling is not covered and its just the laquer on the dresser. After several attempts at speaking to a manager that could help me and the customer service reps told me there is no one there I can speak to.The sales manager just point blank said.."there is nothing he can do". I spent almost $10,000 that day and as soon as I walked out the door and they got their commision .. It was the attitude of ..."oh well". Its very disappointing my daughter is out a dresser and Im out all this money! Every single purchase I made that day has some sort of problem!! AND check your receipt !!!! The salesman tried to tack a extra $350 on at the end like I was confused on the price!! Buyer beware at this location o

The entire company had terrible customer service — the couch I purchased has metal sticking out (this is the 2nd time with the same couch) & cut me, my husband, and baby since the metal was sticking out ankle level. Every person I’ve spoke with has had a short attitude - I even sent picture in of the cuts & a woman named Jackie with their local corporate office got nasty & tried to accuse us of lying. Your furniture is faulty & at this point (with metal STILL STICKING OUT OF MY COUCH) we are speaking with a bodily-injury attorney if this isn’t resolved.

Timothy and Nimra we're amazing they helped me with all they had

Alec was my sales guy. Nice gentleman. He stayed closed by as we looked around, but he wasn’t pushy. I made my choices, they rung me right up, and my furniture was delivered already Assembled. Overall good experience and great service.

I haven't been to this location in 5 yrs leaving a hefty store credit unclaimed. Timothy Boyd and Aishah was very helpful in locating my credit and helping me spend it. Thank you...they were very polite..friendly...and helpful.

I was at Ashley Furniture to get doso nice stuff for my new home.Aishah and Timothy were on ground. The trio were awesome in their customer relationship. I hope to be here again for some very nice pieces of furniture. Everything here is wow!